Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. 5-7%






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






7. The Airlines






8. Software companies that offer a suite of software applications via Internet-based access.






9. The American Society of Association Executives






10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. Place and date more important than rate.






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. The role that airline reservation systems played






16. Speaking the same language within incompatible systems






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. History and preferences of that particular guest. Being used more often today






20. Faster - more accurate - sells more rooms at higher rates






21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. Guest who leave earlier than expected






24. Some get suites - some get singles - all pay same rate






25. More rooms sold than available - done deliberately.






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. The actual office site at which chain reservationists reside.






29. Changes in dates - names - numbers - room types etc.






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






32. Status of rooms sold and available






33. Guests booked to arrive today






34. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






35. Guest booked to depart today






36. Needed for large conventions where delegates may stay in many hotels






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Logical rules that give options based on sensitivity






39. Guest who arrive days before booking






40. CRS for hire - used by smaller chains - independent hotels.






41. Guest who stay longer than booked






42. Convention guest who try to get a better rate by using other deals






43. 2-3 minutes






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






46. Number of guests in hotel






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. More sophisticated - accounting for many issues






49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






50. When a person calls directly to the hotel to book their reservations.