Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Place and date more important than rate.






3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






5. More sophisticated - accounting for many issues






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. Changes in dates - names - numbers - room types etc.






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. Yesterdays stay-overs + today's reserved arrivals






15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






19. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






20. Guest who leave earlier than expected






21. History and preferences of that particular guest. Being used more often today






22. The American Society of Association Executives






23. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






24. Software companies that offer a suite of software applications via Internet-based access.






25. Guest who arrive days before booking






26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






27. More rooms sold than available - done deliberately.






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Continuing guest - as per booking






30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






31. Some get suites - some get singles - all pay same rate






32. Needed for large conventions where delegates may stay in many hotels






33. Status of rooms sold and available






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. Guest without reservations needing rooms






36. Convention guest who try to get a better rate by using other deals






37. Logical rules that give options based on sensitivity






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. Guests booked to arrive today






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






46. 2-3 minutes






47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






48. Number of guests in hotel






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.