Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. The act of controlling rates and restricting occupancy to maximize gross room revenues






4. Number of guests in hotel






5. Yesterdays stay-overs + today's reserved arrivals






6. Based entirely on historical date. Does not share specific performance date for each competing property.


7. Place and date more important than rate.






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. Some get suites - some get singles - all pay same rate






11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






13. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






14. 2-3 minutes






15. Guest who stay longer than booked






16. Needed for large conventions where delegates may stay in many hotels






17. Guests booked to arrive today






18. Continuing guest - as per booking






19. Guest who leave earlier than expected






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Speaking the same language within incompatible systems






22. Convention guest who try to get a better rate by using other deals






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. The American Society of Association Executives






25. Logical rules that give options based on sensitivity






26. Software companies that offer a suite of software applications via Internet-based access.






27. The actual office site at which chain reservationists reside.






28. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






29. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






30. Guest booked to depart today






31. History and preferences of that particular guest. Being used more often today






32. When a person calls directly to the hotel to book their reservations.






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






35. Hurdle point is set - lower rates rejected






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. Guest without reservations needing rooms






38. Guest who arrive days before booking






39. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






41. The role that airline reservation systems played






42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






43. Changes in dates - names - numbers - room types etc.






44. More rooms sold than available - done deliberately.






45. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set