Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. A negotiated discount below the rack rate. Members pick the rate they want to pay






3. The act of controlling rates and restricting occupancy to maximize gross room revenues






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






6. The actual office site at which chain reservationists reside.






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. Status of rooms sold and available






9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






10. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






13. Guest who arrive days before booking






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Some get suites - some get singles - all pay same rate






17. When a person calls directly to the hotel to book their reservations.






18. Guests booked to arrive today






19. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. Place and date more important than rate.






22. Hurdle point is set - lower rates rejected






23. Convention guest who try to get a better rate by using other deals






24. CRS for hire - used by smaller chains - independent hotels.






25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






26. More rooms sold than available - done deliberately.






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Speaking the same language within incompatible systems






29. Faster - more accurate - sells more rooms at higher rates






30. Hotel sets up and sells own package to individuals. May be better than the group rate.






31. Guest who stay longer than booked






32. Needed for large conventions where delegates may stay in many hotels






33. Guest who leave earlier than expected






34. The American Society of Association Executives






35. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Yesterdays stay-overs + today's reserved arrivals






38. Changes in dates - names - numbers - room types etc.






39. 5-7%






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Guest booked to depart today






42. History and preferences of that particular guest. Being used more often today






43. The role that airline reservation systems played






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Number of guests in hotel






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. The Airlines






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.