Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. The Airlines






3. The actual office site at which chain reservationists reside.






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






6. Guest booked to depart today






7. Needed for large conventions where delegates may stay in many hotels






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. 2-3 minutes






15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. Convention guest who try to get a better rate by using other deals






19. Guest without reservations needing rooms






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






22. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






23. Speaking the same language within incompatible systems






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. Logical rules that give options based on sensitivity






26. The act of controlling rates and restricting occupancy to maximize gross room revenues






27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






28. Guests booked to arrive today






29. 5-7%






30. Continuing guest - as per booking






31. Hurdle point is set - lower rates rejected






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. Status of rooms sold and available






34. Guest who arrive days before booking






35. When a person calls directly to the hotel to book their reservations.






36. Some get suites - some get singles - all pay same rate






37. Based entirely on historical date. Does not share specific performance date for each competing property.


38. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. Place and date more important than rate.






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Faster - more accurate - sells more rooms at higher rates






44. History and preferences of that particular guest. Being used more often today






45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






46. Software companies that offer a suite of software applications via Internet-based access.






47. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






48. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






49. Changes in dates - names - numbers - room types etc.






50. Guest who stay longer than booked