Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. The actual office site at which chain reservationists reside.






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. Hurdle point is set - lower rates rejected






6. Estimated over $80 billion. Group delegates spend more dollars.






7. Guest who arrive days before booking






8. Number of guests in hotel






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






11. Guest who leave earlier than expected






12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






13. The American Society of Association Executives






14. Yesterdays stay-overs + today's reserved arrivals






15. Faster - more accurate - sells more rooms at higher rates






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. Convention guest who try to get a better rate by using other deals






19. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






20. The role that airline reservation systems played






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






25. Guests booked to arrive today






26. 5-7%






27. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. More rooms sold than available - done deliberately.






30. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. Place and date more important than rate.






33. Some get suites - some get singles - all pay same rate






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Guest booked to depart today






36. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






37. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






39. History and preferences of that particular guest. Being used more often today






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






45. More sophisticated - accounting for many issues






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. CRS for hire - used by smaller chains - independent hotels.






48. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






49. Guest who stay longer than booked






50. 2-3 minutes