Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






3. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






4. More rooms sold than available - done deliberately.






5. Needed for large conventions where delegates may stay in many hotels






6. Hurdle point is set - lower rates rejected






7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






8. Guests booked to arrive today






9. A negotiated discount below the rack rate. Members pick the rate they want to pay






10. Based entirely on historical date. Does not share specific performance date for each competing property.


11. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






12. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






13. Number of guests in hotel






14. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






15. The Airlines






16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






17. Guest booked to depart today






18. The American Society of Association Executives






19. When a person calls directly to the hotel to book their reservations.






20. Faster - more accurate - sells more rooms at higher rates






21. Estimated over $80 billion. Group delegates spend more dollars.






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Speaking the same language within incompatible systems






24. Guest who stay longer than booked






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. The act of controlling rates and restricting occupancy to maximize gross room revenues






27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. Continuing guest - as per booking






34. Status of rooms sold and available






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. More sophisticated - accounting for many issues






37. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






38. The actual office site at which chain reservationists reside.






39. Yesterdays stay-overs + today's reserved arrivals






40. Changes in dates - names - numbers - room types etc.






41. Logical rules that give options based on sensitivity






42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






43. Convention guest who try to get a better rate by using other deals






44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






47. 5-7%






48. The role that airline reservation systems played






49. Some get suites - some get singles - all pay same rate






50. Guest without reservations needing rooms