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Test your basic knowledge |
Hotel Front Office Management
Start Test
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected
Out of Order Rooms (OOO)
Role of the Housing Bureau
Nests and Hurdles
Flat Rate/Run of the House
2. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
House Count
Artificial Intelligence/ Expert Systems
Flat Rate/Run of the House
Hotelligence Report
3. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Yield Management Revolution
IT packages
Travel Information Management Services (TIMS)
Overbooking
4. Convention guest who try to get a better rate by using other deals
Where did we steal Yield Management from?
Unidentified Delegates
Internet and Web-Based Reservations
Hotelligence Report
5. Based entirely on historical date. Does not share specific performance date for each competing property.
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6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Where did we steal Yield Management from?
Selling Against Room Block
What are these global distribution system providers worth?
7. Continuing guest - as per booking
Components of the Simple Room Count
Group Guests
What are these global distribution system providers worth?
Stayover
8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Hotelligence Report
Expected Departures
In-House Reservation Center
9. Guest who arrive days before booking
Overbooking
Early Arrivals
Internet and Web-Based Reservations
Categories of Group Business
10. Guest who leave earlier than expected
Seamless Connectivity
Where did we steal Yield Management from?
Understay
Attrition/Pick-Up Rate
11. Faster - more accurate - sells more rooms at higher rates
House Count
Seamless Connectivity
Categories of Group Business
Artificial Intelligence/ Expert Systems
12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Central Reservation Office (CRO)
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Group Guests
13. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Pegasus Solutions
Automated Inventory Tracking System
What are these global distribution system providers worth?
14. Number of guests in hotel
House Count
Automated Inventory Tracking System
Four primary functions of ASPs
Understay
15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Global Distribution System (GDS)
Search Engine Optimization
Expected Departures
Components of the Simple Room Count
16. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
How many minutes should it take to process a reservation?
Independent Reservation Services
Adjusting the Room Block
17. Place and date more important than rate.
Group Guests
Third Party Travel Sites
How many minutes should it take to process a reservation?
Independent Reservation Services
18. The American Society of Association Executives
Corporate Guests
Search Engine Optimization
Group Guests
ASAE
19. Logical rules that give options based on sensitivity
Expected Departures
Fenced Rates
Electronic Switch Technology
Adjusted Room Count
20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Four primary functions of ASPs
Expected Arrivals
Corporate Guests
Yield Management Revolution
21. The Airlines
Reservations to take
Where did we steal Yield Management from?
Group Guests
Early Arrivals
22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Role of Yield Management Systems
Guest History Database
IT packages
23. 100 booked - 40 used means 60% attrition - 40% pick-up
Where did we steal Yield Management from?
Expected Arrivals
Attrition/Pick-Up Rate
Overbooking
24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
No Show
Central Reservation System (CRS)
Four Global Distribution System Providers
Early Arrivals
25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Automated Inventory Tracking System
Reservations to take
Selling Against Room Block
ASAE
26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Role of the Housing Bureau
Four Global Distribution System Providers
Reservations to take
Attrition/Pick-Up Rate
27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Selling Against Room Block
Fenced Rates
What are these global distribution system providers worth?
28. When a person calls directly to the hotel to book their reservations.
Role of the Housing Bureau
House Count
Yield Management Revolution
In-House Reservation Center
29. Software companies that offer a suite of software applications via Internet-based access.
Group Guests
Application Service Providers (ASPs)
Travel Information Management Services (TIMS)
Committed Rooms
30. Guests booked to arrive today
Travel Information Management Services (TIMS)
Application Service Providers (ASPs)
Expected Arrivals
Expedia Competitive Price Grid Report
31. The role that airline reservation systems played
Global Distribution System (GDS)
Spread Rate
Out of Inventory Rooms (OOI)
Overbooking percentage
32. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Role of Yield Management Systems
Committed Rooms
Amendments/alterations to the reservation
33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Search Engine Optimization
IT packages
Leisure Guests
34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Third Party Travel Sites
Role of Yield Management Systems
Central Reservation Office (CRO)
Global Distribution System (GDS)
35. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Out of Order Rooms (OOO)
Smith Travel Research's STAR Reports
Application Service Providers (ASPs)
36. CRS for hire - used by smaller chains - independent hotels.
Automated Inventory Tracking System
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate
Independent Reservation Services
37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Overstay
Nests and Hurdles
Where did we steal Yield Management from?
Third Party Travel Sites
38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Order Rooms (OOO)
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Overbooking percentage
39. 2-3 minutes
How many minutes should it take to process a reservation?
Group Business
Corporate Guests
Understay
40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Unidentified Delegates
What are these global distribution system providers worth?
Meta-Search Technology
41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Seamless Connectivity
Early Arrivals
Electronic Switch Technology
Out of Order Rooms (OOO)
42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Search Engine Optimization
ASAE
Convention and Vistor Bureaus (CVBs)
Walking the Guest
43. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
Early Arrivals
44. The actual office site at which chain reservationists reside.
Components of the Simple Room Count
Central Reservation Office (CRO)
No Show
Walk-ins
45. 5-7%
Hotelligence Report
Overbooking percentage
Expected Departures
How many minutes should it take to process a reservation?
46. Estimated over $80 billion. Group delegates spend more dollars.
Artificial Intelligence/ Expert Systems
Group Business
Expedia Competitive Price Grid Report
Leisure Guests
47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Spread Rate
Chain Sites
House Count
Walking the Guest
48. More sophisticated - accounting for many issues
PHASER complete Access Reports
Smith Travel Research's STAR Reports
Hotel Web Sites
Adjusted Room Count
49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
No Show
Group Guests
Walk-ins
50. Status of rooms sold and available
Seamless Connectivity
Room Count
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
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