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Test your basic knowledge |
Hotel Front Office Management
Start Test
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Amendments/alterations to the reservation
Components of the Simple Room Count
Expected Arrivals
Unidentified Delegates
2. 100 booked - 40 used means 60% attrition - 40% pick-up
Fenced Rates
Attrition/Pick-Up Rate
How many minutes should it take to process a reservation?
Leisure Guests
3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Walk-ins
Group Guests
Role of Yield Management Systems
Hotelligence Report
4. Based entirely on historical date. Does not share specific performance date for each competing property.
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5. Place and date more important than rate.
Chain Sites
Search Engine Optimization
Role of the Housing Bureau
Group Guests
6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Committed Rooms
Optional Reservation Data
Expedia Competitive Price Grid Report
Central Reservation System (CRS)
7. Software companies that offer a suite of software applications via Internet-based access.
Automated Inventory Tracking System
Committed Rooms
ASAE
Application Service Providers (ASPs)
8. The role that airline reservation systems played
Global Distribution System (GDS)
No Show
Overbooking percentage
Artificial Intelligence/ Expert Systems
9. 2-3 minutes
Where did we steal Yield Management from?
Pegasus Solutions
ASAE
How many minutes should it take to process a reservation?
10. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Expected Departures
Walking the Guest
Application Service Providers (ASPs)
Guest History Database
11. A negotiated discount below the rack rate. Members pick the rate they want to pay
Fenced Rates
Understay
Spread Rate
IT packages
12. Faster - more accurate - sells more rooms at higher rates
Reservations to take
Global Distribution System (GDS)
Four primary functions of ASPs
Seamless Connectivity
13. Guests booked to arrive today
Expected Arrivals
Hotelligence Report
Four primary functions of ASPs
Components of the Simple Room Count
14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Adjusted Room Count
Stayover
Four Global Distribution System Providers
15. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Nests and Hurdles
Overstay
Hotel Web Sites
Out of Inventory Rooms (OOI)
16. Guest who leave earlier than expected
Chain Sites
Understay
Hotelligence Report
Overstay
17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Selling Against Room Block
Corporate Guests
18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Reservations to take
Automated Inventory Tracking System
Chain Sites
Search Engine Optimization
19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
ASAE
Expedia Competitive Price Grid Report
Chain Sites
20. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Amendments/alterations to the reservation
Selling Against Room Block
Travel Information Management Services (TIMS)
21. Logical rules that give options based on sensitivity
Where did we steal Yield Management from?
Fenced Rates
Components of the Simple Room Count
Expedia Competitive Price Grid Report
22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
Out of Inventory Rooms (OOI)
23. The American Society of Association Executives
Reservations to take
ASAE
Leisure Guests
Electronic Switch Technology
24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Role of Yield Management Systems
House Count
Understay
Reservations to take
25. Speaking the same language within incompatible systems
Four primary functions of ASPs
Electronic Switch Technology
Chain Sites
Overbooking
26. The actual office site at which chain reservationists reside.
Expected Departures
Central Reservation Office (CRO)
Selling Against Room Block
Overbooking
27. Yesterdays stay-overs + today's reserved arrivals
Spread Rate
Chain Sites
House Count
Committed Rooms
28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Categories of Group Business
Selling Against Room Block
Guest History Database
Four Global Distribution System Providers
29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Yield Management Revolution
Expected Departures
Adjusting the Room Block
Committed Rooms
30. Hotel sets up and sells own package to individuals. May be better than the group rate.
Internet and Web-Based Reservations
IT packages
Third Party Travel Sites
Smith Travel Research's STAR Reports
31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Independent Reservation Services
Corporate Guests
Unidentified Delegates
Automated Inventory Tracking System
32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Pegasus Solutions
Expedia Competitive Price Grid Report
Walking the Guest
Stayover
33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Internet and Web-Based Reservations
Amendments/alterations to the reservation
Categories of Group Business
34. The Airlines
Chain Sites
Reservations to take
Where did we steal Yield Management from?
Components of the Simple Room Count
35. Guest who arrive days before booking
Early Arrivals
Pegasus Solutions
Amendments/alterations to the reservation
How many minutes should it take to process a reservation?
36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Where did we steal Yield Management from?
Adjusted Room Count
Leisure Guests
Smith Travel Research's STAR Reports
37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Amendments/alterations to the reservation
Four primary functions of ASPs
Overbooking
Overbooking percentage
38. Status of rooms sold and available
Third Party Travel Sites
Room Count
Search Engine Optimization
Seamless Connectivity
39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Electronic Switch Technology
Adjusted Room Count
Global Distribution System (GDS)
Four Global Distribution System Providers
40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Selling Against Room Block
Internet and Web-Based Reservations
Role of Yield Management Systems
Pegasus Solutions
41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Hotel Web Sites
Where did we steal Yield Management from?
Third Party Travel Sites
Optional Reservation Data
42. Continuing guest - as per booking
Out of Order Rooms (OOO)
Adjusting the Room Block
Corporate Guests
Stayover
43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Chain Sites
Four primary functions of ASPs
Role of Yield Management Systems
Central Reservation System (CRS)
44. Guest without reservations needing rooms
Convention and Vistor Bureaus (CVBs)
Walk-ins
Expected Departures
No Show
45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Electronic Switch Technology
Optional Reservation Data
Out of Order Rooms (OOO)
No Show
46. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Walk-ins
Artificial Intelligence/ Expert Systems
Selling Against Room Block
Overbooking
47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Nests and Hurdles
Out of Order Rooms (OOO)
Reservations to take
Hotelligence Report
48. Guest who stay longer than booked
Optional Reservation Data
Overstay
Leisure Guests
Adjusting the Room Block
49. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Out of Order Rooms (OOO)
Optional Reservation Data
Overstay
50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Central Reservation Office (CRO)
Expected Arrivals
Travel Information Management Services (TIMS)
Third Party Travel Sites
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