Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






2. Number of guests in hotel






3. Hurdle point is set - lower rates rejected






4. Guest who leave earlier than expected






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Some get suites - some get singles - all pay same rate






9. Yesterdays stay-overs + today's reserved arrivals






10. Guest who arrive days before booking






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. Guest without reservations needing rooms






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






15. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. 5-7%






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. Guests booked to arrive today






22. The role that airline reservation systems played






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. 100 booked - 40 used means 60% attrition - 40% pick-up






25. CRS for hire - used by smaller chains - independent hotels.






26. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


27. Convention guest who try to get a better rate by using other deals






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. Status of rooms sold and available






34. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






35. Continuing guest - as per booking






36. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. Guest who stay longer than booked






39. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






40. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






41. Software companies that offer a suite of software applications via Internet-based access.






42. The Airlines






43. Logical rules that give options based on sensitivity






44. Guest booked to depart today






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. More sophisticated - accounting for many issues






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. The American Society of Association Executives






50. When a person calls directly to the hotel to book their reservations.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests