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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.
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2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Spread Rate
Travel Information Management Services (TIMS)
Selling Against Room Block
What are these global distribution system providers worth?
3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Fenced Rates
Flat Rate/Run of the House
Pegasus Solutions
Corporate Guests
4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Role of Yield Management Systems
Artificial Intelligence/ Expert Systems
5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Walking the Guest
Central Reservation System (CRS)
Reservations to take
Convention and Vistor Bureaus (CVBs)
6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
IT packages
Seamless Connectivity
Third Party Travel Sites
7. 5-7%
Overbooking
Yield Management Revolution
Overbooking percentage
Seamless Connectivity
8. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Attrition/Pick-Up Rate
Application Service Providers (ASPs)
Categories of Group Business
9. More sophisticated - accounting for many issues
House Count
Corporate Guests
Optional Reservation Data
Adjusted Room Count
10. The American Society of Association Executives
ASAE
Group Business
Corporate Guests
Understay
11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Electronic Switch Technology
House Count
Yield Management Revolution
12. Software companies that offer a suite of software applications via Internet-based access.
Travel Information Management Services (TIMS)
Stayover
Application Service Providers (ASPs)
Expected Departures
13. Needed for large conventions where delegates may stay in many hotels
Internet and Web-Based Reservations
Smith Travel Research's STAR Reports
Role of the Housing Bureau
Leisure Guests
14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Role of the Housing Bureau
Search Engine Optimization
Convention and Vistor Bureaus (CVBs)
Chain Sites
15. Guest without reservations needing rooms
Walk-ins
Selling Against Room Block
Out of Inventory Rooms (OOI)
Overbooking percentage
16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Room Count
Third Party Travel Sites
Flat Rate/Run of the House
Early Arrivals
17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Smith Travel Research's STAR Reports
Walking the Guest
Role of the Housing Bureau
Hotel Web Sites
18. When a person calls directly to the hotel to book their reservations.
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
Where did we steal Yield Management from?
In-House Reservation Center
19. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Third Party Travel Sites
Four primary functions of ASPs
Optional Reservation Data
Four Global Distribution System Providers
20. The actual office site at which chain reservationists reside.
Components of the Simple Room Count
Central Reservation System (CRS)
Central Reservation Office (CRO)
Hotelligence Report
21. The role that airline reservation systems played
Third Party Travel Sites
Flat Rate/Run of the House
Global Distribution System (GDS)
Role of the Housing Bureau
22. Guest booked to depart today
PHASER complete Access Reports
Where did we steal Yield Management from?
Corporate Guests
Expected Departures
23. Speaking the same language within incompatible systems
Independent Reservation Services
Nests and Hurdles
Electronic Switch Technology
Internet and Web-Based Reservations
24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Convention and Vistor Bureaus (CVBs)
Smith Travel Research's STAR Reports
Guest History Database
25. The Airlines
Where did we steal Yield Management from?
Role of the Housing Bureau
Expected Departures
Search Engine Optimization
26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Attrition/Pick-Up Rate
Flat Rate/Run of the House
Independent Reservation Services
27. 2-3 minutes
Seamless Connectivity
How many minutes should it take to process a reservation?
Walk-ins
Amendments/alterations to the reservation
28. History and preferences of that particular guest. Being used more often today
Guest History Database
Independent Reservation Services
Adjusting the Room Block
Overbooking
29. Guest who arrive days before booking
Walking the Guest
IT packages
Early Arrivals
Hotelligence Report
30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Central Reservation System (CRS)
Adjusting the Room Block
Four Global Distribution System Providers
Out of Inventory Rooms (OOI)
31. Yesterdays stay-overs + today's reserved arrivals
How many minutes should it take to process a reservation?
Committed Rooms
Role of the Housing Bureau
Categories of Group Business
32. 100 booked - 40 used means 60% attrition - 40% pick-up
Guest History Database
Overbooking
Chain Sites
Attrition/Pick-Up Rate
33. Place and date more important than rate.
Selling Against Room Block
Group Guests
Nests and Hurdles
Pegasus Solutions
34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Four primary functions of ASPs
Meta-Search Technology
Fenced Rates
35. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Convention and Vistor Bureaus (CVBs)
Fenced Rates
Four Global Distribution System Providers
36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Central Reservation Office (CRO)
Committed Rooms
Independent Reservation Services
Role of Yield Management Systems
37. Guest who leave earlier than expected
Hotelligence Report
Understay
Third Party Travel Sites
Stayover
38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Central Reservation Office (CRO)
Meta-Search Technology
Reservations to take
Four Global Distribution System Providers
39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
House Count
In-House Reservation Center
Components of the Simple Room Count
How many minutes should it take to process a reservation?
40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Adjusted Room Count
Electronic Switch Technology
Selling Against Room Block
41. Hotel sets up and sells own package to individuals. May be better than the group rate.
ASAE
Independent Reservation Services
IT packages
Application Service Providers (ASPs)
42. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Four primary functions of ASPs
Adjusting the Room Block
Central Reservation System (CRS)
Overstay
43. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Four Global Distribution System Providers
Understay
Flat Rate/Run of the House
Reservations to take
44. Guest who stay longer than booked
Overstay
Pegasus Solutions
Search Engine Optimization
Expected Departures
45. Number of guests in hotel
Overstay
House Count
Committed Rooms
Electronic Switch Technology
46. Estimated over $80 billion. Group delegates spend more dollars.
Meta-Search Technology
Group Business
Central Reservation Office (CRO)
House Count
47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
How many minutes should it take to process a reservation?
Corporate Guests
Hotelligence Report
Meta-Search Technology
48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
In-House Reservation Center
Independent Reservation Services
Expedia Competitive Price Grid Report
IT packages
49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Artificial Intelligence/ Expert Systems
Reservations to take
Committed Rooms
Automated Inventory Tracking System
50. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Room Count
Categories of Group Business