Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






3. Some get suites - some get singles - all pay same rate






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. History and preferences of that particular guest. Being used more often today






7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. Guest who arrive days before booking






11. Logical rules that give options based on sensitivity






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






14. 2-3 minutes






15. Yesterdays stay-overs + today's reserved arrivals






16. When a person calls directly to the hotel to book their reservations.






17. The American Society of Association Executives






18. Convention guest who try to get a better rate by using other deals






19. Guests booked to arrive today






20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






21. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. Guest who leave earlier than expected






24. Continuing guest - as per booking






25. Place and date more important than rate.






26. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






28. Hurdle point is set - lower rates rejected






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






31. Guest without reservations needing rooms






32. Estimated over $80 billion. Group delegates spend more dollars.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Software companies that offer a suite of software applications via Internet-based access.






37. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






38. The Airlines






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. Based entirely on historical date. Does not share specific performance date for each competing property.

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42. The actual office site at which chain reservationists reside.






43. 5-7%






44. Guest booked to depart today






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. Speaking the same language within incompatible systems






47. More sophisticated - accounting for many issues






48. Guest who stay longer than booked






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set