Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. Needed for large conventions where delegates may stay in many hotels






3. When a person calls directly to the hotel to book their reservations.






4. Yesterdays stay-overs + today's reserved arrivals






5. Guest who leave earlier than expected






6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






7. Estimated over $80 billion. Group delegates spend more dollars.






8. Hotel sets up and sells own package to individuals. May be better than the group rate.






9. More sophisticated - accounting for many issues






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. History and preferences of that particular guest. Being used more often today






12. Guest booked to depart today






13. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






19. More rooms sold than available - done deliberately.






20. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






21. CRS for hire - used by smaller chains - independent hotels.






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. Status of rooms sold and available






25. Continuing guest - as per booking






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. Some get suites - some get singles - all pay same rate






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. Speaking the same language within incompatible systems






31. Guests booked to arrive today






32. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






33. Logical rules that give options based on sensitivity






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. Guest who stay longer than booked






36. The role that airline reservation systems played






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Convention guest who try to get a better rate by using other deals






41. Place and date more important than rate.






42. Guest without reservations needing rooms






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






45. 5-7%






46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






47. The American Society of Association Executives






48. Faster - more accurate - sells more rooms at higher rates






49. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






50. The actual office site at which chain reservationists reside.