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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Application Service Providers (ASPs)
IT packages
Internet and Web-Based Reservations
2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
In-House Reservation Center
Central Reservation Office (CRO)
Walking the Guest
Adjusting the Room Block
3. Hotel sets up and sells own package to individuals. May be better than the group rate.
Meta-Search Technology
Hotel Web Sites
Out of Inventory Rooms (OOI)
IT packages
4. Hurdle point is set - lower rates rejected
Expected Departures
PHASER complete Access Reports
Nests and Hurdles
Role of Yield Management Systems
5. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Expected Departures
Corporate Guests
Pegasus Solutions
Third Party Travel Sites
6. 2-3 minutes
Unidentified Delegates
Understay
Reservations to take
How many minutes should it take to process a reservation?
7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Four Global Distribution System Providers
Attrition/Pick-Up Rate
Adjusted Room Count
Hotelligence Report
8. Guest who arrive days before booking
Early Arrivals
Where did we steal Yield Management from?
Unidentified Delegates
Role of Yield Management Systems
9. History and preferences of that particular guest. Being used more often today
Central Reservation System (CRS)
Amendments/alterations to the reservation
Guest History Database
Pegasus Solutions
10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Convention and Vistor Bureaus (CVBs)
Overbooking
Categories of Group Business
Third Party Travel Sites
11. Logical rules that give options based on sensitivity
Leisure Guests
Hotel Web Sites
Fenced Rates
Expected Arrivals
12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Components of the Simple Room Count
Guest History Database
Overbooking
13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Walk-ins
What are these global distribution system providers worth?
Independent Reservation Services
Meta-Search Technology
14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
IT packages
PHASER complete Access Reports
Meta-Search Technology
15. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Nests and Hurdles
Adjusting the Room Block
Walk-ins
16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Fenced Rates
Where did we steal Yield Management from?
Chain Sites
Third Party Travel Sites
17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Electronic Switch Technology
Overbooking percentage
Leisure Guests
No Show
18. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Reservations to take
Components of the Simple Room Count
19. A negotiated discount below the rack rate. Members pick the rate they want to pay
Adjusting the Room Block
Meta-Search Technology
Spread Rate
Selling Against Room Block
20. Place and date more important than rate.
Where did we steal Yield Management from?
House Count
Fenced Rates
Group Guests
21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Components of the Simple Room Count
Leisure Guests
Expected Departures
22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Expedia Competitive Price Grid Report
PHASER complete Access Reports
Smith Travel Research's STAR Reports
Meta-Search Technology
23. Convention guest who try to get a better rate by using other deals
IT packages
Attrition/Pick-Up Rate
Unidentified Delegates
ASAE
24. CRS for hire - used by smaller chains - independent hotels.
Where did we steal Yield Management from?
Four Global Distribution System Providers
Independent Reservation Services
In-House Reservation Center
25. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Adjusted Room Count
In-House Reservation Center
Convention and Vistor Bureaus (CVBs)
26. Speaking the same language within incompatible systems
Corporate Guests
Electronic Switch Technology
Chain Sites
Where did we steal Yield Management from?
27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Where did we steal Yield Management from?
Overbooking percentage
PHASER complete Access Reports
Leisure Guests
28. Guest booked to depart today
Third Party Travel Sites
Expected Departures
Stayover
Four primary functions of ASPs
29. More sophisticated - accounting for many issues
House Count
Adjusted Room Count
No Show
Walk-ins
30. The actual office site at which chain reservationists reside.
Smith Travel Research's STAR Reports
Central Reservation Office (CRO)
Understay
Nests and Hurdles
31. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Independent Reservation Services
Attrition/Pick-Up Rate
Committed Rooms
32. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Attrition/Pick-Up Rate
Chain Sites
Flat Rate/Run of the House
Central Reservation System (CRS)
33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Leisure Guests
PHASER complete Access Reports
Categories of Group Business
Hotelligence Report
34. Guest who stay longer than booked
Overstay
Hotel Web Sites
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
35. 5-7%
Hotel Web Sites
Internet and Web-Based Reservations
Search Engine Optimization
Overbooking percentage
36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Categories of Group Business
Spread Rate
Fenced Rates
Selling Against Room Block
37. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Spread Rate
Categories of Group Business
Group Guests
38. Faster - more accurate - sells more rooms at higher rates
Nests and Hurdles
Hotel Web Sites
Seamless Connectivity
IT packages
39. The American Society of Association Executives
Expected Arrivals
Chain Sites
ASAE
In-House Reservation Center
40. 100 booked - 40 used means 60% attrition - 40% pick-up
Smith Travel Research's STAR Reports
Overbooking percentage
Attrition/Pick-Up Rate
Adjusting the Room Block
41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Internet and Web-Based Reservations
Expected Arrivals
Search Engine Optimization
Nests and Hurdles
42. Status of rooms sold and available
Application Service Providers (ASPs)
Attrition/Pick-Up Rate
Walk-ins
Room Count
43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Third Party Travel Sites
Hotel Web Sites
Search Engine Optimization
Four primary functions of ASPs
44. Continuing guest - as per booking
Artificial Intelligence/ Expert Systems
Expected Arrivals
Stayover
Hotelligence Report
45. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Group Guests
Selling Against Room Block
PHASER complete Access Reports
46. The Airlines
Travel Information Management Services (TIMS)
Convention and Vistor Bureaus (CVBs)
Where did we steal Yield Management from?
Central Reservation System (CRS)
47. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Corporate Guests
Internet and Web-Based Reservations
Chain Sites
48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Unidentified Delegates
Artificial Intelligence/ Expert Systems
Out of Inventory Rooms (OOI)
Out of Order Rooms (OOO)
49. Number of guests in hotel
House Count
Selling Against Room Block
Four primary functions of ASPs
Automated Inventory Tracking System
50. Based entirely on historical date. Does not share specific performance date for each competing property.