Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.


2. The Airlines






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






11. CRS for hire - used by smaller chains - independent hotels.






12. Needed for large conventions where delegates may stay in many hotels






13. Software companies that offer a suite of software applications via Internet-based access.






14. The role that airline reservation systems played






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






17. Hotel sets up and sells own package to individuals. May be better than the group rate.






18. History and preferences of that particular guest. Being used more often today






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Guests booked to arrive today






22. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






23. Speaking the same language within incompatible systems






24. Place and date more important than rate.






25. Estimated over $80 billion. Group delegates spend more dollars.






26. Guest who leave earlier than expected






27. Continuing guest - as per booking






28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






29. Yesterdays stay-overs + today's reserved arrivals






30. Faster - more accurate - sells more rooms at higher rates






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. More sophisticated - accounting for many issues






33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






34. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






35. Logical rules that give options based on sensitivity






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. 100 booked - 40 used means 60% attrition - 40% pick-up






38. Changes in dates - names - numbers - room types etc.






39. Guest without reservations needing rooms






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






44. The American Society of Association Executives






45. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






46. Some get suites - some get singles - all pay same rate






47. Guest who stay longer than booked






48. Guest who arrive days before booking






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. The actual office site at which chain reservationists reside.