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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Third Party Travel Sites
Artificial Intelligence/ Expert Systems
Spread Rate
What are these global distribution system providers worth?
2. More rooms sold than available - done deliberately.
Overbooking
Chain Sites
Role of Yield Management Systems
Hotelligence Report
3. Guest who leave earlier than expected
Electronic Switch Technology
Overbooking percentage
Understay
Optional Reservation Data
4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
ASAE
Selling Against Room Block
Third Party Travel Sites
Expected Arrivals
5. Speaking the same language within incompatible systems
Electronic Switch Technology
Flat Rate/Run of the House
Automated Inventory Tracking System
Central Reservation Office (CRO)
6. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Global Distribution System (GDS)
Adjusted Room Count
Where did we steal Yield Management from?
7. Some get suites - some get singles - all pay same rate
Central Reservation System (CRS)
Group Business
Out of Inventory Rooms (OOI)
Flat Rate/Run of the House
8. Guests booked to arrive today
Expected Arrivals
Search Engine Optimization
Out of Order Rooms (OOO)
Optional Reservation Data
9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Yield Management Revolution
Selling Against Room Block
Four Global Distribution System Providers
Attrition/Pick-Up Rate
10. A negotiated discount below the rack rate. Members pick the rate they want to pay
Role of Yield Management Systems
Spread Rate
Four Global Distribution System Providers
Optional Reservation Data
11. Guest without reservations needing rooms
Spread Rate
Application Service Providers (ASPs)
Walk-ins
What are these global distribution system providers worth?
12. 2-3 minutes
IT packages
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
Overbooking percentage
13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Travel Information Management Services (TIMS)
Expedia Competitive Price Grid Report
Hotelligence Report
14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Global Distribution System (GDS)
Early Arrivals
Hotel Web Sites
Walking the Guest
15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Adjusting the Room Block
House Count
Global Distribution System (GDS)
16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Out of Inventory Rooms (OOI)
Guest History Database
Internet and Web-Based Reservations
Role of Yield Management Systems
17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Corporate Guests
Convention and Vistor Bureaus (CVBs)
Yield Management Revolution
Leisure Guests
18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
How many minutes should it take to process a reservation?
Corporate Guests
Pegasus Solutions
19. Changes in dates - names - numbers - room types etc.
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Leisure Guests
Expected Departures
20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Global Distribution System (GDS)
Leisure Guests
Reservations to take
Adjusted Room Count
21. Place and date more important than rate.
Flat Rate/Run of the House
Hotelligence Report
Electronic Switch Technology
Group Guests
22. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Walk-ins
Internet and Web-Based Reservations
Central Reservation System (CRS)
23. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Global Distribution System (GDS)
Overstay
Expected Arrivals
24. Needed for large conventions where delegates may stay in many hotels
Global Distribution System (GDS)
What are these global distribution system providers worth?
Four Global Distribution System Providers
Role of the Housing Bureau
25. Continuing guest - as per booking
Attrition/Pick-Up Rate
Seamless Connectivity
Stayover
Adjusted Room Count
26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Adjusting the Room Block
Third Party Travel Sites
No Show
Optional Reservation Data
27. Estimated over $80 billion. Group delegates spend more dollars.
Expedia Competitive Price Grid Report
Fenced Rates
Search Engine Optimization
Group Business
28. Hurdle point is set - lower rates rejected
Nests and Hurdles
Understay
Four Global Distribution System Providers
Meta-Search Technology
29. Guest booked to depart today
Stayover
Expected Departures
Hotel Web Sites
PHASER complete Access Reports
30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Overbooking percentage
Electronic Switch Technology
Internet and Web-Based Reservations
PHASER complete Access Reports
31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Electronic Switch Technology
Out of Inventory Rooms (OOI)
Seamless Connectivity
Internet and Web-Based Reservations
32. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Reservations to take
Unidentified Delegates
How many minutes should it take to process a reservation?
33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Amendments/alterations to the reservation
Overbooking
Out of Inventory Rooms (OOI)
Committed Rooms
34. The American Society of Association Executives
Expected Departures
ASAE
Early Arrivals
Hotel Web Sites
35. 100 booked - 40 used means 60% attrition - 40% pick-up
Expedia Competitive Price Grid Report
Amendments/alterations to the reservation
In-House Reservation Center
Attrition/Pick-Up Rate
36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Overbooking
Expedia Competitive Price Grid Report
Hotelligence Report
Adjusting the Room Block
37. Status of rooms sold and available
Adjusted Room Count
Room Count
Expected Arrivals
Overbooking percentage
38. Hotel sets up and sells own package to individuals. May be better than the group rate.
Group Guests
Categories of Group Business
Attrition/Pick-Up Rate
IT packages
39. The Airlines
Room Count
How many minutes should it take to process a reservation?
Attrition/Pick-Up Rate
Where did we steal Yield Management from?
40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Unidentified Delegates
No Show
Application Service Providers (ASPs)
Expected Arrivals
41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Application Service Providers (ASPs)
Out of Order Rooms (OOO)
Understay
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Independent Reservation Services
Search Engine Optimization
Expected Arrivals
Hotel Web Sites
43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Unidentified Delegates
Chain Sites
Central Reservation System (CRS)
Walking the Guest
44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Committed Rooms
Out of Order Rooms (OOO)
Adjusting the Room Block
Walking the Guest
45. More sophisticated - accounting for many issues
Unidentified Delegates
Adjusted Room Count
Smith Travel Research's STAR Reports
Reservations to take
46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Spread Rate
Third Party Travel Sites
Pegasus Solutions
Nests and Hurdles
47. History and preferences of that particular guest. Being used more often today
Convention and Vistor Bureaus (CVBs)
Seamless Connectivity
Corporate Guests
Guest History Database
48. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Walking the Guest
Committed Rooms
Flat Rate/Run of the House
49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Nests and Hurdles
Reservations to take
Stayover
Chain Sites
50. Logical rules that give options based on sensitivity
Reservations to take
Stayover
Leisure Guests
Fenced Rates