Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. More sophisticated - accounting for many issues






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. The role that airline reservation systems played






8. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






9. 5-7%






10. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






11. The act of controlling rates and restricting occupancy to maximize gross room revenues






12. The actual office site at which chain reservationists reside.






13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






17. 2-3 minutes






18. Needed for large conventions where delegates may stay in many hotels






19. Yesterdays stay-overs + today's reserved arrivals






20. More rooms sold than available - done deliberately.






21. When a person calls directly to the hotel to book their reservations.






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Some get suites - some get singles - all pay same rate






24. Software companies that offer a suite of software applications via Internet-based access.






25. Guest who stay longer than booked






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. Faster - more accurate - sells more rooms at higher rates






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






30. Convention guest who try to get a better rate by using other deals






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






34. Hurdle point is set - lower rates rejected






35. Guest who leave earlier than expected






36. Continuing guest - as per booking






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. CRS for hire - used by smaller chains - independent hotels.






39. Changes in dates - names - numbers - room types etc.






40. The Airlines






41. Based entirely on historical date. Does not share specific performance date for each competing property.


42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






44. History and preferences of that particular guest. Being used more often today






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






47. Number of guests in hotel






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Guest without reservations needing rooms






50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals