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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Seamless Connectivity
Hotel Web Sites
Smith Travel Research's STAR Reports
Central Reservation System (CRS)
2. The American Society of Association Executives
Out of Inventory Rooms (OOI)
Categories of Group Business
Central Reservation System (CRS)
ASAE
3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Search Engine Optimization
Central Reservation Office (CRO)
Adjusting the Room Block
Amendments/alterations to the reservation
4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Corporate Guests
Independent Reservation Services
Committed Rooms
Internet and Web-Based Reservations
5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Independent Reservation Services
Expected Departures
Out of Inventory Rooms (OOI)
Hotel Web Sites
6. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Travel Information Management Services (TIMS)
Room Count
Overstay
7. Hotel sets up and sells own package to individuals. May be better than the group rate.
Fenced Rates
IT packages
Committed Rooms
Travel Information Management Services (TIMS)
8. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Stayover
Pegasus Solutions
Where did we steal Yield Management from?
What are these global distribution system providers worth?
9. 100 booked - 40 used means 60% attrition - 40% pick-up
Smith Travel Research's STAR Reports
Four Global Distribution System Providers
Attrition/Pick-Up Rate
Expedia Competitive Price Grid Report
10. When a person calls directly to the hotel to book their reservations.
Room Count
In-House Reservation Center
Yield Management Revolution
Leisure Guests
11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Third Party Travel Sites
Yield Management Revolution
Overbooking
12. Continuing guest - as per booking
Pegasus Solutions
Third Party Travel Sites
PHASER complete Access Reports
Stayover
13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Four Global Distribution System Providers
Nests and Hurdles
Overbooking
Travel Information Management Services (TIMS)
14. Place and date more important than rate.
Group Guests
Optional Reservation Data
Selling Against Room Block
Spread Rate
15. Speaking the same language within incompatible systems
Group Guests
Reservations to take
PHASER complete Access Reports
Electronic Switch Technology
16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Stayover
Committed Rooms
Central Reservation Office (CRO)
Third Party Travel Sites
17. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
No Show
Early Arrivals
Automated Inventory Tracking System
18. Guest who arrive days before booking
Seamless Connectivity
Overstay
Group Guests
Early Arrivals
19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
What are these global distribution system providers worth?
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Group Business
20. The actual office site at which chain reservationists reside.
Overbooking percentage
Overbooking
Central Reservation Office (CRO)
Hotel Web Sites
21. Guests booked to arrive today
Pegasus Solutions
Adjusting the Room Block
Expected Arrivals
Overbooking percentage
22. Guest booked to depart today
Third Party Travel Sites
Expected Departures
Overstay
Reservations to take
23. Guest without reservations needing rooms
Early Arrivals
Role of the Housing Bureau
Committed Rooms
Walk-ins
24. Yesterdays stay-overs + today's reserved arrivals
Where did we steal Yield Management from?
Committed Rooms
Understay
Categories of Group Business
25. The act of controlling rates and restricting occupancy to maximize gross room revenues
Automated Inventory Tracking System
Leisure Guests
Yield Management Revolution
Amendments/alterations to the reservation
26. Number of guests in hotel
House Count
Expedia Competitive Price Grid Report
Corporate Guests
Artificial Intelligence/ Expert Systems
27. More rooms sold than available - done deliberately.
Hotelligence Report
Search Engine Optimization
Smith Travel Research's STAR Reports
Overbooking
28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Role of Yield Management Systems
Selling Against Room Block
Categories of Group Business
Optional Reservation Data
29. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Chain Sites
Four primary functions of ASPs
Expedia Competitive Price Grid Report
Convention and Vistor Bureaus (CVBs)
30. Changes in dates - names - numbers - room types etc.
Overstay
Amendments/alterations to the reservation
Independent Reservation Services
Search Engine Optimization
31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Group Business
Attrition/Pick-Up Rate
Four primary functions of ASPs
Stayover
32. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Electronic Switch Technology
Fenced Rates
Hotelligence Report
33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Central Reservation Office (CRO)
IT packages
Meta-Search Technology
Group Business
34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Overbooking percentage
Optional Reservation Data
No Show
Four Global Distribution System Providers
35. Faster - more accurate - sells more rooms at higher rates
Third Party Travel Sites
Components of the Simple Room Count
What are these global distribution system providers worth?
Seamless Connectivity
36. Needed for large conventions where delegates may stay in many hotels
Artificial Intelligence/ Expert Systems
Categories of Group Business
Yield Management Revolution
Role of the Housing Bureau
37. The role that airline reservation systems played
What are these global distribution system providers worth?
In-House Reservation Center
Early Arrivals
Global Distribution System (GDS)
38. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Chain Sites
PHASER complete Access Reports
Pegasus Solutions
Central Reservation System (CRS)
39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Guest History Database
Attrition/Pick-Up Rate
Amendments/alterations to the reservation
Artificial Intelligence/ Expert Systems
40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Spread Rate
Guest History Database
Out of Inventory Rooms (OOI)
ASAE
41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
IT packages
Optional Reservation Data
Group Business
Leisure Guests
42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Where did we steal Yield Management from?
Selling Against Room Block
Meta-Search Technology
Seamless Connectivity
43. Guest who stay longer than booked
Smith Travel Research's STAR Reports
Overstay
Pegasus Solutions
Third Party Travel Sites
44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
No Show
Role of Yield Management Systems
Travel Information Management Services (TIMS)
Electronic Switch Technology
45. 5-7%
Overbooking percentage
Hotel Web Sites
Four Global Distribution System Providers
Hotelligence Report
46. CRS for hire - used by smaller chains - independent hotels.
Optional Reservation Data
Chain Sites
Independent Reservation Services
How many minutes should it take to process a reservation?
47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
No Show
Pegasus Solutions
Understay
Automated Inventory Tracking System
48. The Airlines
Where did we steal Yield Management from?
No Show
Central Reservation Office (CRO)
Room Count
49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
ASAE
No Show
Role of the Housing Bureau
Committed Rooms
50. Logical rules that give options based on sensitivity
Fenced Rates
Optional Reservation Data
Central Reservation Office (CRO)
Role of Yield Management Systems