Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked






2. Speaking the same language within incompatible systems






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. The role that airline reservation systems played






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. Guest without reservations needing rooms






7. Guest who arrive days before booking






8. The American Society of Association Executives






9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. History and preferences of that particular guest. Being used more often today






12. Status of rooms sold and available






13. Yesterdays stay-overs + today's reserved arrivals






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. 5-7%






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. Logical rules that give options based on sensitivity






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






21. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. The actual office site at which chain reservationists reside.






26. Needed for large conventions where delegates may stay in many hotels






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Faster - more accurate - sells more rooms at higher rates






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. 2-3 minutes






31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






32. Continuing guest - as per booking






33. CRS for hire - used by smaller chains - independent hotels.






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. When a person calls directly to the hotel to book their reservations.






36. Place and date more important than rate.






37. Number of guests in hotel






38. Based entirely on historical date. Does not share specific performance date for each competing property.


39. Changes in dates - names - numbers - room types etc.






40. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






41. Some get suites - some get singles - all pay same rate






42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. Hotel sets up and sells own package to individuals. May be better than the group rate.






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. More sophisticated - accounting for many issues






46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






47. Software companies that offer a suite of software applications via Internet-based access.






48. Hurdle point is set - lower rates rejected






49. More rooms sold than available - done deliberately.






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.