Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals






2. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






3. The American Society of Association Executives






4. Guest without reservations needing rooms






5. Guest booked to depart today






6. Hurdle point is set - lower rates rejected






7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. CRS for hire - used by smaller chains - independent hotels.






16. The Airlines






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. Guests booked to arrive today






20. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. Guest who stay longer than booked






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. Place and date more important than rate.






27. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






28. History and preferences of that particular guest. Being used more often today






29. A negotiated discount below the rack rate. Members pick the rate they want to pay






30. 2-3 minutes






31. The actual office site at which chain reservationists reside.






32. Based entirely on historical date. Does not share specific performance date for each competing property.


33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






34. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






35. Guest who arrive days before booking






36. 5-7%






37. Hotel sets up and sells own package to individuals. May be better than the group rate.






38. Speaking the same language within incompatible systems






39. Estimated over $80 billion. Group delegates spend more dollars.






40. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






41. Software companies that offer a suite of software applications via Internet-based access.






42. Changes in dates - names - numbers - room types etc.






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. The role that airline reservation systems played






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. Faster - more accurate - sells more rooms at higher rates






47. More rooms sold than available - done deliberately.






48. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






49. More sophisticated - accounting for many issues






50. Continuing guest - as per booking