Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Guest who arrive days before booking






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. Status of rooms sold and available






6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. A negotiated discount below the rack rate. Members pick the rate they want to pay






9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






10. When a person calls directly to the hotel to book their reservations.






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Continuing guest - as per booking






13. Speaking the same language within incompatible systems






14. Hurdle point is set - lower rates rejected






15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






16. Needed for large conventions where delegates may stay in many hotels






17. The American Society of Association Executives






18. 2-3 minutes






19. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. History and preferences of that particular guest. Being used more often today






24. The Airlines






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






28. 5-7%






29. Convention guest who try to get a better rate by using other deals






30. The role that airline reservation systems played






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






33. Place and date more important than rate.






34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






35. Changes in dates - names - numbers - room types etc.






36. Guest who leave earlier than expected






37. Faster - more accurate - sells more rooms at higher rates






38. More sophisticated - accounting for many issues






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. Based entirely on historical date. Does not share specific performance date for each competing property.

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41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






42. Estimated over $80 billion. Group delegates spend more dollars.






43. Guests booked to arrive today






44. Number of guests in hotel






45. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. CRS for hire - used by smaller chains - independent hotels.






49. The actual office site at which chain reservationists reside.






50. Logical rules that give options based on sensitivity