Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. Needed for large conventions where delegates may stay in many hotels






3. Hurdle point is set - lower rates rejected






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. The actual office site at which chain reservationists reside.






6. Guest who leave earlier than expected






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. More rooms sold than available - done deliberately.






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. The Airlines






11. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. Estimated over $80 billion. Group delegates spend more dollars.






14. Some get suites - some get singles - all pay same rate






15. 2-3 minutes






16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






17. Guest who arrive days before booking






18. Guest booked to depart today






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. History and preferences of that particular guest. Being used more often today






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. 5-7%






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Guest who stay longer than booked






27. Changes in dates - names - numbers - room types etc.






28. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






29. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






32. Status of rooms sold and available






33. The act of controlling rates and restricting occupancy to maximize gross room revenues






34. Faster - more accurate - sells more rooms at higher rates






35. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






36. Yesterdays stay-overs + today's reserved arrivals






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






42. Place and date more important than rate.






43. The role that airline reservation systems played






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. Based entirely on historical date. Does not share specific performance date for each competing property.


46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






47. Convention guest who try to get a better rate by using other deals






48. More sophisticated - accounting for many issues






49. When a person calls directly to the hotel to book their reservations.






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations