Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Faster - more accurate - sells more rooms at higher rates






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. CRS for hire - used by smaller chains - independent hotels.






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. Guest without reservations needing rooms






7. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. Number of guests in hotel






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. Based entirely on historical date. Does not share specific performance date for each competing property.


14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Estimated over $80 billion. Group delegates spend more dollars.






17. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






18. Guest who arrive days before booking






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. Changes in dates - names - numbers - room types etc.






22. 5-7%






23. Software companies that offer a suite of software applications via Internet-based access.






24. The actual office site at which chain reservationists reside.






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. Logical rules that give options based on sensitivity






27. The role that airline reservation systems played






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. Place and date more important than rate.






34. Needed for large conventions where delegates may stay in many hotels






35. Guests booked to arrive today






36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. When a person calls directly to the hotel to book their reservations.






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. A negotiated discount below the rack rate. Members pick the rate they want to pay






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Yesterdays stay-overs + today's reserved arrivals






44. The Airlines






45. Guest who leave earlier than expected






46. Some get suites - some get singles - all pay same rate






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Status of rooms sold and available






49. Hurdle point is set - lower rates rejected






50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals