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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Group Business
ASAE
Third Party Travel Sites
2. Number of guests in hotel
Automated Inventory Tracking System
Nests and Hurdles
House Count
Walk-ins
3. Hurdle point is set - lower rates rejected
Adjusted Room Count
Where did we steal Yield Management from?
Nests and Hurdles
Adjusting the Room Block
4. Guest who leave earlier than expected
Role of Yield Management Systems
Early Arrivals
Flat Rate/Run of the House
Understay
5. Hotel sets up and sells own package to individuals. May be better than the group rate.
Expected Departures
Convention and Vistor Bureaus (CVBs)
IT packages
Leisure Guests
6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Seamless Connectivity
Unidentified Delegates
Leisure Guests
Third Party Travel Sites
7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Artificial Intelligence/ Expert Systems
Adjusted Room Count
Expedia Competitive Price Grid Report
Unidentified Delegates
8. Some get suites - some get singles - all pay same rate
Central Reservation System (CRS)
Pegasus Solutions
Flat Rate/Run of the House
Walking the Guest
9. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Fenced Rates
Walking the Guest
How many minutes should it take to process a reservation?
10. Guest who arrive days before booking
Group Business
Artificial Intelligence/ Expert Systems
Categories of Group Business
Early Arrivals
11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Spread Rate
Electronic Switch Technology
Adjusted Room Count
Convention and Vistor Bureaus (CVBs)
12. Guest without reservations needing rooms
Central Reservation Office (CRO)
Walk-ins
Chain Sites
Categories of Group Business
13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Application Service Providers (ASPs)
Optional Reservation Data
No Show
Stayover
14. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Fenced Rates
Four Global Distribution System Providers
Travel Information Management Services (TIMS)
Pegasus Solutions
15. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Adjusted Room Count
PHASER complete Access Reports
Corporate Guests
Chain Sites
16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Seamless Connectivity
Global Distribution System (GDS)
Guest History Database
Reservations to take
17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Reservations to take
Artificial Intelligence/ Expert Systems
Third Party Travel Sites
Early Arrivals
18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Adjusting the Room Block
Categories of Group Business
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
19. 5-7%
What are these global distribution system providers worth?
Overbooking percentage
Unidentified Delegates
Yield Management Revolution
20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Expected Arrivals
Four primary functions of ASPs
Pegasus Solutions
Internet and Web-Based Reservations
21. Guests booked to arrive today
Adjusted Room Count
Smith Travel Research's STAR Reports
Expected Arrivals
How many minutes should it take to process a reservation?
22. The role that airline reservation systems played
PHASER complete Access Reports
Early Arrivals
Seamless Connectivity
Global Distribution System (GDS)
23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Adjusted Room Count
Application Service Providers (ASPs)
Selling Against Room Block
House Count
24. 100 booked - 40 used means 60% attrition - 40% pick-up
Spread Rate
Four primary functions of ASPs
Chain Sites
Attrition/Pick-Up Rate
25. CRS for hire - used by smaller chains - independent hotels.
Yield Management Revolution
Overstay
Independent Reservation Services
In-House Reservation Center
26. Based entirely on historical date. Does not share specific performance date for each competing property.
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27. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Global Distribution System (GDS)
Hotel Web Sites
Corporate Guests
28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Expected Arrivals
IT packages
Adjusting the Room Block
Seamless Connectivity
29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Walk-ins
Corporate Guests
Hotel Web Sites
Out of Inventory Rooms (OOI)
30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Four primary functions of ASPs
Automated Inventory Tracking System
Third Party Travel Sites
Where did we steal Yield Management from?
31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
How many minutes should it take to process a reservation?
Independent Reservation Services
Automated Inventory Tracking System
32. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
PHASER complete Access Reports
Search Engine Optimization
Travel Information Management Services (TIMS)
33. Status of rooms sold and available
Hotel Web Sites
Walk-ins
Room Count
Overbooking percentage
34. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Role of the Housing Bureau
Amendments/alterations to the reservation
Central Reservation Office (CRO)
Corporate Guests
35. Continuing guest - as per booking
Unidentified Delegates
Guest History Database
Stayover
House Count
36. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Group Business
Artificial Intelligence/ Expert Systems
Chain Sites
Four primary functions of ASPs
37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Adjusting the Room Block
IT packages
Out of Order Rooms (OOO)
38. Guest who stay longer than booked
Walking the Guest
Meta-Search Technology
Convention and Vistor Bureaus (CVBs)
Overstay
39. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
House Count
Search Engine Optimization
Out of Order Rooms (OOO)
40. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Pegasus Solutions
Expedia Competitive Price Grid Report
Central Reservation System (CRS)
Role of the Housing Bureau
41. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Unidentified Delegates
Where did we steal Yield Management from?
Spread Rate
42. The Airlines
Group Guests
Adjusted Room Count
Early Arrivals
Where did we steal Yield Management from?
43. Logical rules that give options based on sensitivity
Fenced Rates
Amendments/alterations to the reservation
Convention and Vistor Bureaus (CVBs)
Reservations to take
44. Guest booked to depart today
Optional Reservation Data
Four primary functions of ASPs
Expected Departures
Attrition/Pick-Up Rate
45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Electronic Switch Technology
Out of Inventory Rooms (OOI)
Third Party Travel Sites
PHASER complete Access Reports
46. Estimated over $80 billion. Group delegates spend more dollars.
House Count
Overstay
Early Arrivals
Group Business
47. More sophisticated - accounting for many issues
Adjusted Room Count
Guest History Database
Out of Inventory Rooms (OOI)
Four Global Distribution System Providers
48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Optional Reservation Data
Components of the Simple Room Count
Meta-Search Technology
Reservations to take
49. The American Society of Association Executives
Convention and Vistor Bureaus (CVBs)
IT packages
ASAE
Group Guests
50. When a person calls directly to the hotel to book their reservations.
No Show
Overstay
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
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