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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






3. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






4. Convention guest who try to get a better rate by using other deals






5. Based entirely on historical date. Does not share specific performance date for each competing property.

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6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






7. Continuing guest - as per booking






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Guest who arrive days before booking






10. Guest who leave earlier than expected






11. Faster - more accurate - sells more rooms at higher rates






12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






13. Some get suites - some get singles - all pay same rate






14. Number of guests in hotel






15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






16. The act of controlling rates and restricting occupancy to maximize gross room revenues






17. Place and date more important than rate.






18. The American Society of Association Executives






19. Logical rules that give options based on sensitivity






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. The Airlines






22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






23. 100 booked - 40 used means 60% attrition - 40% pick-up






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






28. When a person calls directly to the hotel to book their reservations.






29. Software companies that offer a suite of software applications via Internet-based access.






30. Guests booked to arrive today






31. The role that airline reservation systems played






32. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. Hotel sets up and sells own package to individuals. May be better than the group rate.






36. CRS for hire - used by smaller chains - independent hotels.






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. 2-3 minutes






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






44. The actual office site at which chain reservationists reside.






45. 5-7%






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. More sophisticated - accounting for many issues






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Status of rooms sold and available







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Can you answer 50 questions in 15 minutes?


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