Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. Needed for large conventions where delegates may stay in many hotels






3. Continuing guest - as per booking






4. Estimated over $80 billion. Group delegates spend more dollars.






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. The American Society of Association Executives






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






11. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






12. When a person calls directly to the hotel to book their reservations.






13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






14. Convention guest who try to get a better rate by using other deals






15. Number of guests in hotel






16. Based entirely on historical date. Does not share specific performance date for each competing property.


17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Software companies that offer a suite of software applications via Internet-based access.






20. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






21. Some get suites - some get singles - all pay same rate






22. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Place and date more important than rate.






25. Guests booked to arrive today






26. Guest who arrive days before booking






27. More sophisticated - accounting for many issues






28. Faster - more accurate - sells more rooms at higher rates






29. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






30. 2-3 minutes






31. Logical rules that give options based on sensitivity






32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. The actual office site at which chain reservationists reside.






36. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






37. Guest who stay longer than booked






38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






39. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






44. Changes in dates - names - numbers - room types etc.






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






49. A negotiated discount below the rack rate. Members pick the rate they want to pay






50. The Airlines