Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. The act of controlling rates and restricting occupancy to maximize gross room revenues






3. Some get suites - some get singles - all pay same rate






4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






5. When a person calls directly to the hotel to book their reservations.






6. The American Society of Association Executives






7. Convention guest who try to get a better rate by using other deals






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Needed for large conventions where delegates may stay in many hotels






11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






12. Software companies that offer a suite of software applications via Internet-based access.






13. Place and date more important than rate.






14. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






15. The role that airline reservation systems played






16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






20. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






23. CRS for hire - used by smaller chains - independent hotels.






24. Guest who stay longer than booked






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Speaking the same language within incompatible systems






27. Continuing guest - as per booking






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. History and preferences of that particular guest. Being used more often today






30. Based entirely on historical date. Does not share specific performance date for each competing property.


31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. 100 booked - 40 used means 60% attrition - 40% pick-up






33. Status of rooms sold and available






34. Guests booked to arrive today






35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






36. Guest without reservations needing rooms






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. Yesterdays stay-overs + today's reserved arrivals






39. Hotel sets up and sells own package to individuals. May be better than the group rate.






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






43. Faster - more accurate - sells more rooms at higher rates






44. The actual office site at which chain reservationists reside.






45. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






47. Hurdle point is set - lower rates rejected






48. Logical rules that give options based on sensitivity






49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






50. A negotiated discount below the rack rate. Members pick the rate they want to pay