Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






3. History and preferences of that particular guest. Being used more often today






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. Place and date more important than rate.






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. The actual office site at which chain reservationists reside.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. The American Society of Association Executives






20. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






21. Convention guest who try to get a better rate by using other deals






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. Guest booked to depart today






24. Estimated over $80 billion. Group delegates spend more dollars.






25. More rooms sold than available - done deliberately.






26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






27. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






28. Number of guests in hotel






29. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






30. Continuing guest - as per booking






31. Faster - more accurate - sells more rooms at higher rates






32. Guest who arrive days before booking






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Guests booked to arrive today






35. Hurdle point is set - lower rates rejected






36. 5-7%






37. Changes in dates - names - numbers - room types etc.






38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






39. Based entirely on historical date. Does not share specific performance date for each competing property.


40. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






42. Speaking the same language within incompatible systems






43. The role that airline reservation systems played






44. Yesterdays stay-overs + today's reserved arrivals






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. 2-3 minutes






50. Status of rooms sold and available