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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Expected Arrivals
Hotelligence Report
Understay
2. Place and date more important than rate.
Group Guests
Seamless Connectivity
Application Service Providers (ASPs)
Group Business
3. The American Society of Association Executives
Room Count
Independent Reservation Services
Out of Order Rooms (OOO)
ASAE
4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Global Distribution System (GDS)
Hotelligence Report
Central Reservation System (CRS)
How many minutes should it take to process a reservation?
5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Room Count
Walking the Guest
Global Distribution System (GDS)
Seamless Connectivity
6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Artificial Intelligence/ Expert Systems
Hotel Web Sites
Hotelligence Report
Components of the Simple Room Count
7. Guest who leave earlier than expected
Central Reservation Office (CRO)
Overstay
Understay
Travel Information Management Services (TIMS)
8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Four primary functions of ASPs
Seamless Connectivity
Reservations to take
9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Walk-ins
Adjusting the Room Block
Central Reservation System (CRS)
Unidentified Delegates
10. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Spread Rate
Stayover
Role of the Housing Bureau
11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Group Business
Seamless Connectivity
Corporate Guests
Search Engine Optimization
12. Hotel sets up and sells own package to individuals. May be better than the group rate.
Where did we steal Yield Management from?
Room Count
IT packages
Leisure Guests
13. Status of rooms sold and available
Room Count
Adjusting the Room Block
Components of the Simple Room Count
Convention and Vistor Bureaus (CVBs)
14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Understay
Search Engine Optimization
Four Global Distribution System Providers
Role of Yield Management Systems
15. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Overbooking percentage
Hotelligence Report
No Show
Walking the Guest
16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Pegasus Solutions
Expedia Competitive Price Grid Report
Corporate Guests
Third Party Travel Sites
17. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Attrition/Pick-Up Rate
Application Service Providers (ASPs)
Overbooking
18. Yesterdays stay-overs + today's reserved arrivals
Components of the Simple Room Count
Pegasus Solutions
Yield Management Revolution
Committed Rooms
19. History and preferences of that particular guest. Being used more often today
Attrition/Pick-Up Rate
Hotelligence Report
Role of Yield Management Systems
Guest History Database
20. Software companies that offer a suite of software applications via Internet-based access.
Pegasus Solutions
Central Reservation System (CRS)
Expected Departures
Application Service Providers (ASPs)
21. Convention guest who try to get a better rate by using other deals
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Convention and Vistor Bureaus (CVBs)
Unidentified Delegates
22. Speaking the same language within incompatible systems
No Show
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
Artificial Intelligence/ Expert Systems
23. Guest who stay longer than booked
Adjusted Room Count
Overstay
Overbooking percentage
Four Global Distribution System Providers
24. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Group Guests
Selling Against Room Block
In-House Reservation Center
Adjusted Room Count
25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Amendments/alterations to the reservation
IT packages
Room Count
Categories of Group Business
26. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation Office (CRO)
Components of the Simple Room Count
Central Reservation System (CRS)
Internet and Web-Based Reservations
27. The act of controlling rates and restricting occupancy to maximize gross room revenues
Artificial Intelligence/ Expert Systems
Yield Management Revolution
Meta-Search Technology
Leisure Guests
28. The role that airline reservation systems played
Global Distribution System (GDS)
Components of the Simple Room Count
Overstay
Hotelligence Report
29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Attrition/Pick-Up Rate
Expected Arrivals
Search Engine Optimization
Leisure Guests
30. CRS for hire - used by smaller chains - independent hotels.
How many minutes should it take to process a reservation?
Independent Reservation Services
Room Count
Out of Order Rooms (OOO)
31. 5-7%
Expected Departures
House Count
Where did we steal Yield Management from?
Overbooking percentage
32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Overstay
Amendments/alterations to the reservation
Automated Inventory Tracking System
33. Faster - more accurate - sells more rooms at higher rates
Yield Management Revolution
No Show
Seamless Connectivity
Fenced Rates
34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Expected Departures
Out of Order Rooms (OOO)
Four primary functions of ASPs
Expedia Competitive Price Grid Report
35. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Amendments/alterations to the reservation
Overbooking
Smith Travel Research's STAR Reports
36. Based entirely on historical date. Does not share specific performance date for each competing property.
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37. The Airlines
Third Party Travel Sites
Where did we steal Yield Management from?
IT packages
Out of Order Rooms (OOO)
38. When a person calls directly to the hotel to book their reservations.
Flat Rate/Run of the House
In-House Reservation Center
Understay
Optional Reservation Data
39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Internet and Web-Based Reservations
Pegasus Solutions
Room Count
Role of the Housing Bureau
40. Continuing guest - as per booking
Guest History Database
Out of Order Rooms (OOO)
Hotel Web Sites
Stayover
41. The actual office site at which chain reservationists reside.
Independent Reservation Services
Automated Inventory Tracking System
No Show
Central Reservation Office (CRO)
42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Chain Sites
Nests and Hurdles
Overbooking
Meta-Search Technology
43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Independent Reservation Services
Yield Management Revolution
Corporate Guests
44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Yield Management Revolution
Smith Travel Research's STAR Reports
Artificial Intelligence/ Expert Systems
Understay
45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Selling Against Room Block
Convention and Vistor Bureaus (CVBs)
Nests and Hurdles
Categories of Group Business
46. Logical rules that give options based on sensitivity
Fenced Rates
No Show
House Count
Global Distribution System (GDS)
47. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Selling Against Room Block
PHASER complete Access Reports
Artificial Intelligence/ Expert Systems
Leisure Guests
48. Number of guests in hotel
Reservations to take
Role of Yield Management Systems
House Count
Hotelligence Report
49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
Stayover
50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
Expected Arrivals
Search Engine Optimization