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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. 5-7%






4. 100 booked - 40 used means 60% attrition - 40% pick-up






5. Guest booked to depart today






6. Continuing guest - as per booking






7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






8. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






9. Some get suites - some get singles - all pay same rate






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. The role that airline reservation systems played






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. Convention guest who try to get a better rate by using other deals






16. Guest who leave earlier than expected






17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






18. Guest without reservations needing rooms






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. The American Society of Association Executives






21. Needed for large conventions where delegates may stay in many hotels






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






26. Logical rules that give options based on sensitivity






27. Changes in dates - names - numbers - room types etc.






28. Speaking the same language within incompatible systems






29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






30. Status of rooms sold and available






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Hurdle point is set - lower rates rejected






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. Place and date more important than rate.






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. The actual office site at which chain reservationists reside.






37. CRS for hire - used by smaller chains - independent hotels.






38. Faster - more accurate - sells more rooms at higher rates






39. Based entirely on historical date. Does not share specific performance date for each competing property.


40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. More sophisticated - accounting for many issues






43. Number of guests in hotel






44. Software companies that offer a suite of software applications via Internet-based access.






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. Guest who stay longer than booked






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)