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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. Convention guest who try to get a better rate by using other deals






3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






4. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. Some get suites - some get singles - all pay same rate






8. Changes in dates - names - numbers - room types etc.






9. Speaking the same language within incompatible systems






10. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. Needed for large conventions where delegates may stay in many hotels






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Status of rooms sold and available






15. Number of guests in hotel






16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






17. The actual office site at which chain reservationists reside.






18. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. History and preferences of that particular guest. Being used more often today






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. 100 booked - 40 used means 60% attrition - 40% pick-up






24. When a person calls directly to the hotel to book their reservations.






25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Place and date more important than rate.






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






31. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






32. Based entirely on historical date. Does not share specific performance date for each competing property.

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33. Guests booked to arrive today






34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






35. More rooms sold than available - done deliberately.






36. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






37. Guest who arrive days before booking






38. Guest who leave earlier than expected






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. 5-7%






41. 2-3 minutes






42. Software companies that offer a suite of software applications via Internet-based access.






43. Guest who stay longer than booked






44. Continuing guest - as per booking






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






47. Faster - more accurate - sells more rooms at higher rates






48. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






49. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas







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