Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






2. Some get suites - some get singles - all pay same rate






3. When a person calls directly to the hotel to book their reservations.






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






6. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. Software companies that offer a suite of software applications via Internet-based access.






9. Logical rules that give options based on sensitivity






10. Guests booked to arrive today






11. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. More sophisticated - accounting for many issues






14. Convention guest who try to get a better rate by using other deals






15. Guest who arrive days before booking






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






19. Place and date more important than rate.






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. History and preferences of that particular guest. Being used more often today






23. Speaking the same language within incompatible systems






24. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






25. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






26. Yesterdays stay-overs + today's reserved arrivals






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Guest who leave earlier than expected






29. Continuing guest - as per booking






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Needed for large conventions where delegates may stay in many hotels






33. Guest who stay longer than booked






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. Hurdle point is set - lower rates rejected






39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. Based entirely on historical date. Does not share specific performance date for each competing property.

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41. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Estimated over $80 billion. Group delegates spend more dollars.






44. A negotiated discount below the rack rate. Members pick the rate they want to pay






45. Guest booked to depart today






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






48. 5-7%






49. More rooms sold than available - done deliberately.






50. The role that airline reservation systems played