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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Hurdle point is set - lower rates rejected






4. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






5. Place and date more important than rate.






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. The Airlines






8. The American Society of Association Executives






9. Continuing guest - as per booking






10. Needed for large conventions where delegates may stay in many hotels






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. More rooms sold than available - done deliberately.






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. The actual office site at which chain reservationists reside.






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






21. More sophisticated - accounting for many issues






22. Number of guests in hotel






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Logical rules that give options based on sensitivity






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Based entirely on historical date. Does not share specific performance date for each competing property.

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27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






30. The act of controlling rates and restricting occupancy to maximize gross room revenues






31. Speaking the same language within incompatible systems






32. Changes in dates - names - numbers - room types etc.






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. Status of rooms sold and available






35. Guest booked to depart today






36. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






39. Some get suites - some get singles - all pay same rate






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






42. CRS for hire - used by smaller chains - independent hotels.






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. Guest who arrive days before booking






46. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






47. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






49. 2-3 minutes






50. Guests booked to arrive today







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Can you answer 50 questions in 15 minutes?


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