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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals
Global Distribution System (GDS)
Guest History Database
Committed Rooms
Out of Order Rooms (OOO)
2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Group Guests
ASAE
Adjusting the Room Block
Reservations to take
3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Categories of Group Business
Central Reservation System (CRS)
Optional Reservation Data
4. Status of rooms sold and available
Room Count
Hotel Web Sites
Leisure Guests
Four primary functions of ASPs
5. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Group Business
PHASER complete Access Reports
Overstay
6. Guest who stay longer than booked
Committed Rooms
Overstay
Unidentified Delegates
Group Guests
7. The American Society of Association Executives
ASAE
Adjusted Room Count
Group Guests
Third Party Travel Sites
8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Out of Inventory Rooms (OOI)
Components of the Simple Room Count
Role of Yield Management Systems
9. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
House Count
Walk-ins
Where did we steal Yield Management from?
10. Some get suites - some get singles - all pay same rate
Hotelligence Report
Nests and Hurdles
Flat Rate/Run of the House
Stayover
11. Speaking the same language within incompatible systems
Room Count
House Count
Electronic Switch Technology
Walk-ins
12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Selling Against Room Block
Hotel Web Sites
Hotelligence Report
Understay
13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Overbooking
Overbooking percentage
Role of Yield Management Systems
Fenced Rates
14. Number of guests in hotel
Four Global Distribution System Providers
Guest History Database
No Show
House Count
15. Needed for large conventions where delegates may stay in many hotels
Seamless Connectivity
Corporate Guests
Role of the Housing Bureau
Automated Inventory Tracking System
16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Amendments/alterations to the reservation
Adjusting the Room Block
Group Guests
17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Group Guests
Selling Against Room Block
How many minutes should it take to process a reservation?
Components of the Simple Room Count
18. The actual office site at which chain reservationists reside.
Guest History Database
Group Business
Amendments/alterations to the reservation
Central Reservation Office (CRO)
19. Estimated over $80 billion. Group delegates spend more dollars.
Committed Rooms
IT packages
Group Business
Walk-ins
20. The role that airline reservation systems played
IT packages
Third Party Travel Sites
Four primary functions of ASPs
Global Distribution System (GDS)
21. Guests booked to arrive today
Expected Arrivals
Independent Reservation Services
Role of Yield Management Systems
Expedia Competitive Price Grid Report
22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Adjusting the Room Block
Corporate Guests
Overstay
Walk-ins
23. Guest booked to depart today
Expected Arrivals
Expected Departures
Artificial Intelligence/ Expert Systems
Central Reservation System (CRS)
24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Fenced Rates
What are these global distribution system providers worth?
Expected Departures
PHASER complete Access Reports
25. Hotel sets up and sells own package to individuals. May be better than the group rate.
Artificial Intelligence/ Expert Systems
Selling Against Room Block
What are these global distribution system providers worth?
IT packages
26. More sophisticated - accounting for many issues
Components of the Simple Room Count
Adjusted Room Count
Out of Order Rooms (OOO)
Central Reservation Office (CRO)
27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Selling Against Room Block
Categories of Group Business
Overstay
Amendments/alterations to the reservation
28. Logical rules that give options based on sensitivity
Seamless Connectivity
Role of the Housing Bureau
Independent Reservation Services
Fenced Rates
29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Travel Information Management Services (TIMS)
Walking the Guest
Out of Inventory Rooms (OOI)
Artificial Intelligence/ Expert Systems
30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Selling Against Room Block
Expected Departures
Internet and Web-Based Reservations
31. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Components of the Simple Room Count
Third Party Travel Sites
Expected Arrivals
32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Central Reservation Office (CRO)
Smith Travel Research's STAR Reports
Expedia Competitive Price Grid Report
Hotel Web Sites
33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Adjusted Room Count
Understay
Artificial Intelligence/ Expert Systems
34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Amendments/alterations to the reservation
Travel Information Management Services (TIMS)
ASAE
Selling Against Room Block
35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Global Distribution System (GDS)
House Count
ASAE
36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Group Business
Internet and Web-Based Reservations
Expedia Competitive Price Grid Report
Artificial Intelligence/ Expert Systems
37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Committed Rooms
Internet and Web-Based Reservations
Categories of Group Business
38. History and preferences of that particular guest. Being used more often today
Global Distribution System (GDS)
Guest History Database
Application Service Providers (ASPs)
Selling Against Room Block
39. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Seamless Connectivity
What are these global distribution system providers worth?
Yield Management Revolution
Adjusting the Room Block
40. Place and date more important than rate.
Four primary functions of ASPs
Yield Management Revolution
Group Guests
Walk-ins
41. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Overbooking percentage
Four primary functions of ASPs
Committed Rooms
42. Guest who arrive days before booking
Four Global Distribution System Providers
Early Arrivals
Global Distribution System (GDS)
Third Party Travel Sites
43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Seamless Connectivity
Attrition/Pick-Up Rate
Four primary functions of ASPs
House Count
44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Categories of Group Business
Four Global Distribution System Providers
Flat Rate/Run of the House
Chain Sites
45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Adjusted Room Count
Out of Order Rooms (OOO)
Optional Reservation Data
Expected Arrivals
46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Walking the Guest
Four Global Distribution System Providers
Travel Information Management Services (TIMS)
Independent Reservation Services
47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Attrition/Pick-Up Rate
Expedia Competitive Price Grid Report
Spread Rate
48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Reservations to take
Overbooking
ASAE
No Show
49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Guest History Database
Search Engine Optimization
Chain Sites
Role of the Housing Bureau
50. More rooms sold than available - done deliberately.
Smith Travel Research's STAR Reports
Independent Reservation Services
Components of the Simple Room Count
Overbooking