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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking
Overbooking percentage
Electronic Switch Technology
Guest History Database
Stayover
2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Nests and Hurdles
PHASER complete Access Reports
Meta-Search Technology
No Show
3. Hotel sets up and sells own package to individuals. May be better than the group rate.
Internet and Web-Based Reservations
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
IT packages
4. 5-7%
Chain Sites
Components of the Simple Room Count
Expected Departures
Overbooking percentage
5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Walk-ins
Expected Arrivals
Out of Order Rooms (OOO)
Reservations to take
6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Components of the Simple Room Count
Amendments/alterations to the reservation
Central Reservation Office (CRO)
7. The Airlines
Where did we steal Yield Management from?
Walking the Guest
Optional Reservation Data
Internet and Web-Based Reservations
8. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Guest History Database
9. The American Society of Association Executives
Spread Rate
ASAE
Hotelligence Report
No Show
10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Pegasus Solutions
Internet and Web-Based Reservations
Optional Reservation Data
Third Party Travel Sites
11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Guest History Database
Fenced Rates
Selling Against Room Block
Expedia Competitive Price Grid Report
12. Place and date more important than rate.
Spread Rate
Group Guests
Central Reservation Office (CRO)
Adjusted Room Count
13. 100 booked - 40 used means 60% attrition - 40% pick-up
Overbooking percentage
Electronic Switch Technology
ASAE
Attrition/Pick-Up Rate
14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Four primary functions of ASPs
Group Business
Out of Order Rooms (OOO)
IT packages
15. The role that airline reservation systems played
Spread Rate
Global Distribution System (GDS)
Overbooking percentage
Expected Arrivals
16. Speaking the same language within incompatible systems
Walking the Guest
Electronic Switch Technology
Spread Rate
Committed Rooms
17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Expedia Competitive Price Grid Report
Four primary functions of ASPs
Walking the Guest
PHASER complete Access Reports
18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
In-House Reservation Center
Four Global Distribution System Providers
PHASER complete Access Reports
What are these global distribution system providers worth?
19. History and preferences of that particular guest. Being used more often today
Overbooking percentage
Automated Inventory Tracking System
Guest History Database
Meta-Search Technology
20. Faster - more accurate - sells more rooms at higher rates
Out of Order Rooms (OOO)
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
Seamless Connectivity
21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Out of Order Rooms (OOO)
Electronic Switch Technology
Attrition/Pick-Up Rate
Four primary functions of ASPs
22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Pegasus Solutions
Walk-ins
House Count
Travel Information Management Services (TIMS)
23. Guest who leave earlier than expected
Meta-Search Technology
Overstay
Unidentified Delegates
Understay
24. Some get suites - some get singles - all pay same rate
Overbooking percentage
Flat Rate/Run of the House
Central Reservation System (CRS)
Overbooking
25. More rooms sold than available - done deliberately.
Overbooking
Overbooking percentage
Central Reservation Office (CRO)
Early Arrivals
26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Convention and Vistor Bureaus (CVBs)
Role of Yield Management Systems
House Count
Amendments/alterations to the reservation
27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
How many minutes should it take to process a reservation?
Search Engine Optimization
Application Service Providers (ASPs)
Central Reservation System (CRS)
28. The actual office site at which chain reservationists reside.
Overbooking percentage
Overstay
Committed Rooms
Central Reservation Office (CRO)
29. Changes in dates - names - numbers - room types etc.
Components of the Simple Room Count
Amendments/alterations to the reservation
Global Distribution System (GDS)
Group Guests
30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Out of Order Rooms (OOO)
Artificial Intelligence/ Expert Systems
Hotelligence Report
Hotel Web Sites
31. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
No Show
Central Reservation System (CRS)
House Count
Four Global Distribution System Providers
32. Status of rooms sold and available
Internet and Web-Based Reservations
Room Count
Stayover
Central Reservation System (CRS)
33. Guests booked to arrive today
Overstay
Expected Arrivals
Overbooking percentage
Adjusted Room Count
34. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
ASAE
Overbooking
How many minutes should it take to process a reservation?
35. Guest booked to depart today
Expected Departures
No Show
Four primary functions of ASPs
Walk-ins
36. Needed for large conventions where delegates may stay in many hotels
Out of Inventory Rooms (OOI)
Role of the Housing Bureau
Internet and Web-Based Reservations
Role of Yield Management Systems
37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Overbooking
PHASER complete Access Reports
Group Business
38. Logical rules that give options based on sensitivity
Fenced Rates
Overstay
Walking the Guest
Where did we steal Yield Management from?
39. Guest who arrive days before booking
Adjusting the Room Block
Meta-Search Technology
Early Arrivals
Four Global Distribution System Providers
40. CRS for hire - used by smaller chains - independent hotels.
Role of Yield Management Systems
Expected Arrivals
Independent Reservation Services
Group Guests
41. Guest who stay longer than booked
Overstay
Convention and Vistor Bureaus (CVBs)
Role of Yield Management Systems
Travel Information Management Services (TIMS)
42. Convention guest who try to get a better rate by using other deals
Meta-Search Technology
Amendments/alterations to the reservation
Unidentified Delegates
Automated Inventory Tracking System
43. 2-3 minutes
Categories of Group Business
Electronic Switch Technology
How many minutes should it take to process a reservation?
Expedia Competitive Price Grid Report
44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
How many minutes should it take to process a reservation?
Meta-Search Technology
Corporate Guests
Four Global Distribution System Providers
45. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Leisure Guests
Corporate Guests
Overbooking percentage
Overbooking
46. Number of guests in hotel
House Count
Chain Sites
Application Service Providers (ASPs)
Search Engine Optimization
47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Overbooking percentage
Convention and Vistor Bureaus (CVBs)
How many minutes should it take to process a reservation?
Leisure Guests
48. More sophisticated - accounting for many issues
Leisure Guests
PHASER complete Access Reports
Group Guests
Adjusted Room Count
49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Room Count
ASAE
Hotel Web Sites
Selling Against Room Block
50. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
Optional Reservation Data