Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Logical rules that give options based on sensitivity






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. Convention guest who try to get a better rate by using other deals






7. CRS for hire - used by smaller chains - independent hotels.






8. The Airlines






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






12. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






13. 2-3 minutes






14. Speaking the same language within incompatible systems






15. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






16. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. Status of rooms sold and available






20. Hurdle point is set - lower rates rejected






21. Some get suites - some get singles - all pay same rate






22. Guests booked to arrive today






23. Guest booked to depart today






24. Place and date more important than rate.






25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






26. Guest who arrive days before booking






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. More rooms sold than available - done deliberately.






29. Software companies that offer a suite of software applications via Internet-based access.






30. The actual office site at which chain reservationists reside.






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. When a person calls directly to the hotel to book their reservations.






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






35. The role that airline reservation systems played






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Faster - more accurate - sells more rooms at higher rates






38. Yesterdays stay-overs + today's reserved arrivals






39. Changes in dates - names - numbers - room types etc.






40. More sophisticated - accounting for many issues






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Guest who leave earlier than expected






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. Number of guests in hotel






46. History and preferences of that particular guest. Being used more often today






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.