Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More rooms sold than available - done deliberately.






2. Changes in dates - names - numbers - room types etc.






3. More sophisticated - accounting for many issues






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Guest booked to depart today






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. Convention guest who try to get a better rate by using other deals






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Yesterdays stay-overs + today's reserved arrivals






11. 5-7%






12. Status of rooms sold and available






13. Guest who stay longer than booked






14. CRS for hire - used by smaller chains - independent hotels.






15. Logical rules that give options based on sensitivity






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. The role that airline reservation systems played






18. Guests booked to arrive today






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






21. Faster - more accurate - sells more rooms at higher rates






22. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Based entirely on historical date. Does not share specific performance date for each competing property.


25. Continuing guest - as per booking






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. Guest who arrive days before booking






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. The Airlines






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. Software companies that offer a suite of software applications via Internet-based access.






40. Number of guests in hotel






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. 2-3 minutes






44. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Needed for large conventions where delegates may stay in many hotels






47. Speaking the same language within incompatible systems






48. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






49. Guest without reservations needing rooms






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage