Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. Faster - more accurate - sells more rooms at higher rates






6. The American Society of Association Executives






7. More sophisticated - accounting for many issues






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. Some get suites - some get singles - all pay same rate






10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






11. Based entirely on historical date. Does not share specific performance date for each competing property.


12. Number of guests in hotel






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






15. The Airlines






16. Estimated over $80 billion. Group delegates spend more dollars.






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






19. Hotel sets up and sells own package to individuals. May be better than the group rate.






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. The role that airline reservation systems played






22. Continuing guest - as per booking






23. Status of rooms sold and available






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. 2-3 minutes






26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






27. Software companies that offer a suite of software applications via Internet-based access.






28. Yesterdays stay-overs + today's reserved arrivals






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. When a person calls directly to the hotel to book their reservations.






31. Guest booked to depart today






32. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. 100 booked - 40 used means 60% attrition - 40% pick-up






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. Guest without reservations needing rooms






38. History and preferences of that particular guest. Being used more often today






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. CRS for hire - used by smaller chains - independent hotels.






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Place and date more important than rate.






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. Hurdle point is set - lower rates rejected






46. 5-7%






47. Logical rules that give options based on sensitivity






48. The actual office site at which chain reservationists reside.






49. Guest who arrive days before booking






50. Convention guest who try to get a better rate by using other deals