Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Continuing guest - as per booking






4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






5. The act of controlling rates and restricting occupancy to maximize gross room revenues






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






8. Status of rooms sold and available






9. The Airlines






10. More rooms sold than available - done deliberately.






11. 100 booked - 40 used means 60% attrition - 40% pick-up






12. Changes in dates - names - numbers - room types etc.






13. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






14. The role that airline reservation systems played






15. Software companies that offer a suite of software applications via Internet-based access.






16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






17. Hotel sets up and sells own package to individuals. May be better than the group rate.






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Guest without reservations needing rooms






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. When a person calls directly to the hotel to book their reservations.






23. Guest booked to depart today






24. Logical rules that give options based on sensitivity






25. Hurdle point is set - lower rates rejected






26. Needed for large conventions where delegates may stay in many hotels






27. 5-7%






28. Some get suites - some get singles - all pay same rate






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






31. Guest who arrive days before booking






32. Speaking the same language within incompatible systems






33. CRS for hire - used by smaller chains - independent hotels.






34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






35. Number of guests in hotel






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. 2-3 minutes






38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






39. Guest who leave earlier than expected






40. The actual office site at which chain reservationists reside.






41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






42. More sophisticated - accounting for many issues






43. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. History and preferences of that particular guest. Being used more often today






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






48. The American Society of Association Executives






49. Place and date more important than rate.






50. Based entirely on historical date. Does not share specific performance date for each competing property.