Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. Number of guests in hotel






10. Guest who leave earlier than expected






11. Faster - more accurate - sells more rooms at higher rates






12. 100 booked - 40 used means 60% attrition - 40% pick-up






13. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Continuing guest - as per booking






16. 2-3 minutes






17. Convention guest who try to get a better rate by using other deals






18. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






19. Changes in dates - names - numbers - room types etc.






20. Hurdle point is set - lower rates rejected






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. Some get suites - some get singles - all pay same rate






26. Software companies that offer a suite of software applications via Internet-based access.






27. Guests booked to arrive today






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. Guest booked to depart today






31. Based entirely on historical date. Does not share specific performance date for each competing property.

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32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Status of rooms sold and available






34. The American Society of Association Executives






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. Needed for large conventions where delegates may stay in many hotels






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. More sophisticated - accounting for many issues






39. Yesterdays stay-overs + today's reserved arrivals






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






42. The actual office site at which chain reservationists reside.






43. Guest who stay longer than booked






44. 5-7%






45. Place and date more important than rate.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Guest without reservations needing rooms






48. Guest who arrive days before booking






49. The role that airline reservation systems played






50. Logical rules that give options based on sensitivity