Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests in hotel






2. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






3. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






4. Yesterdays stay-overs + today's reserved arrivals






5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. More sophisticated - accounting for many issues






8. Changes in dates - names - numbers - room types etc.






9. The role that airline reservation systems played






10. Continuing guest - as per booking






11. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. The act of controlling rates and restricting occupancy to maximize gross room revenues






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Logical rules that give options based on sensitivity






17. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. 2-3 minutes






20. Status of rooms sold and available






21. Needed for large conventions where delegates may stay in many hotels






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






24. Some get suites - some get singles - all pay same rate






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Guest who stay longer than booked






27. Guest booked to depart today






28. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






29. 5-7%






30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






31. More rooms sold than available - done deliberately.






32. The Airlines






33. When a person calls directly to the hotel to book their reservations.






34. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






35. Speaking the same language within incompatible systems






36. Software companies that offer a suite of software applications via Internet-based access.






37. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






38. Guest without reservations needing rooms






39. The American Society of Association Executives






40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






41. Guest who leave earlier than expected






42. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






43. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






44. Faster - more accurate - sells more rooms at higher rates






45. CRS for hire - used by smaller chains - independent hotels.






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Based entirely on historical date. Does not share specific performance date for each competing property.

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49. Convention guest who try to get a better rate by using other deals






50. Guest who arrive days before booking