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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking
Room Count
Adjusted Room Count
Where did we steal Yield Management from?
Stayover
2. History and preferences of that particular guest. Being used more often today
Where did we steal Yield Management from?
Pegasus Solutions
Guest History Database
Overbooking percentage
3. Guests booked to arrive today
Global Distribution System (GDS)
Hotel Web Sites
Expected Arrivals
Committed Rooms
4. Some get suites - some get singles - all pay same rate
Electronic Switch Technology
Expected Departures
Four Global Distribution System Providers
Flat Rate/Run of the House
5. More sophisticated - accounting for many issues
Guest History Database
Early Arrivals
Adjusted Room Count
Overbooking percentage
6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Overstay
What are these global distribution system providers worth?
Guest History Database
7. Guest who arrive days before booking
Search Engine Optimization
Early Arrivals
Travel Information Management Services (TIMS)
Seamless Connectivity
8. The Airlines
Committed Rooms
Categories of Group Business
Where did we steal Yield Management from?
Seamless Connectivity
9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Flat Rate/Run of the House
Understay
House Count
10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Overbooking
Selling Against Room Block
Fenced Rates
IT packages
11. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Amendments/alterations to the reservation
Committed Rooms
Stayover
12. Convention guest who try to get a better rate by using other deals
Expected Departures
Adjusted Room Count
Categories of Group Business
Unidentified Delegates
13. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Adjusting the Room Block
Convention and Vistor Bureaus (CVBs)
Hotel Web Sites
Travel Information Management Services (TIMS)
14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Reservations to take
Hotelligence Report
Attrition/Pick-Up Rate
15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Search Engine Optimization
Pegasus Solutions
Spread Rate
Components of the Simple Room Count
16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Pegasus Solutions
Corporate Guests
Independent Reservation Services
What are these global distribution system providers worth?
17. Faster - more accurate - sells more rooms at higher rates
Adjusting the Room Block
PHASER complete Access Reports
Seamless Connectivity
Third Party Travel Sites
18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Third Party Travel Sites
How many minutes should it take to process a reservation?
Leisure Guests
Stayover
19. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Guest History Database
Stayover
Group Guests
20. Logical rules that give options based on sensitivity
Room Count
Fenced Rates
Walking the Guest
Adjusted Room Count
21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Optional Reservation Data
Overstay
Four primary functions of ASPs
22. The actual office site at which chain reservationists reside.
No Show
Adjusted Room Count
Out of Inventory Rooms (OOI)
Central Reservation Office (CRO)
23. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
Components of the Simple Room Count
24. Guest booked to depart today
Adjusted Room Count
Independent Reservation Services
Expected Departures
Group Business
25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Application Service Providers (ASPs)
Out of Inventory Rooms (OOI)
Fenced Rates
Components of the Simple Room Count
26. Based entirely on historical date. Does not share specific performance date for each competing property.
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27. The role that airline reservation systems played
Global Distribution System (GDS)
Artificial Intelligence/ Expert Systems
Role of the Housing Bureau
Application Service Providers (ASPs)
28. Guest who leave earlier than expected
Role of Yield Management Systems
Understay
Amendments/alterations to the reservation
Early Arrivals
29. When a person calls directly to the hotel to book their reservations.
Where did we steal Yield Management from?
In-House Reservation Center
Overbooking
What are these global distribution system providers worth?
30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Corporate Guests
House Count
Unidentified Delegates
31. Number of guests in hotel
House Count
Expected Arrivals
Selling Against Room Block
Hotel Web Sites
32. Status of rooms sold and available
Room Count
Expected Departures
Corporate Guests
Global Distribution System (GDS)
33. 5-7%
Automated Inventory Tracking System
Four Global Distribution System Providers
Overbooking percentage
Search Engine Optimization
34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Overbooking
In-House Reservation Center
Expected Arrivals
35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Hotel Web Sites
Amendments/alterations to the reservation
Fenced Rates
36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Selling Against Room Block
Independent Reservation Services
Convention and Vistor Bureaus (CVBs)
37. Place and date more important than rate.
Group Guests
Early Arrivals
No Show
Walk-ins
38. Guest without reservations needing rooms
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Walk-ins
PHASER complete Access Reports
39. Software companies that offer a suite of software applications via Internet-based access.
Electronic Switch Technology
Search Engine Optimization
Overstay
Application Service Providers (ASPs)
40. More rooms sold than available - done deliberately.
Adjusting the Room Block
Expected Departures
Overbooking
Expected Arrivals
41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
In-House Reservation Center
No Show
Internet and Web-Based Reservations
Electronic Switch Technology
42. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Spread Rate
Out of Inventory Rooms (OOI)
Nests and Hurdles
43. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Overbooking percentage
Room Count
Overstay
44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
IT packages
Adjusting the Room Block
Optional Reservation Data
45. CRS for hire - used by smaller chains - independent hotels.
Yield Management Revolution
Independent Reservation Services
Guest History Database
Role of Yield Management Systems
46. The American Society of Association Executives
Flat Rate/Run of the House
Electronic Switch Technology
ASAE
Group Guests
47. 2-3 minutes
Meta-Search Technology
Group Business
How many minutes should it take to process a reservation?
Expected Arrivals
48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
House Count
Walking the Guest
Attrition/Pick-Up Rate
Four Global Distribution System Providers
49. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Flat Rate/Run of the House
How many minutes should it take to process a reservation?
Pegasus Solutions
50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Nests and Hurdles
Electronic Switch Technology
Travel Information Management Services (TIMS)
Optional Reservation Data