Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






2. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. 5-7%






5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






6. Hurdle point is set - lower rates rejected






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. Guest without reservations needing rooms






9. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






10. Place and date more important than rate.






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. The actual office site at which chain reservationists reside.






13. Software companies that offer a suite of software applications via Internet-based access.






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. Number of guests in hotel






17. 100 booked - 40 used means 60% attrition - 40% pick-up






18. Estimated over $80 billion. Group delegates spend more dollars.






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Yesterdays stay-overs + today's reserved arrivals






21. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






22. Logical rules that give options based on sensitivity






23. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. Based entirely on historical date. Does not share specific performance date for each competing property.

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26. When a person calls directly to the hotel to book their reservations.






27. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






28. The American Society of Association Executives






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






31. Some get suites - some get singles - all pay same rate






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Guest booked to depart today






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. Status of rooms sold and available






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Speaking the same language within incompatible systems






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Convention guest who try to get a better rate by using other deals






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. More rooms sold than available - done deliberately.






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. Guests booked to arrive today






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. CRS for hire - used by smaller chains - independent hotels.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set