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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Convention guest who try to get a better rate by using other deals






3. Status of rooms sold and available






4. Hotel sets up and sells own package to individuals. May be better than the group rate.






5. 5-7%






6. The actual office site at which chain reservationists reside.






7. Place and date more important than rate.






8. Guests booked to arrive today






9. The American Society of Association Executives






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Guest booked to depart today






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. CRS for hire - used by smaller chains - independent hotels.






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Logical rules that give options based on sensitivity






18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






21. Continuing guest - as per booking






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. Software companies that offer a suite of software applications via Internet-based access.






26. When a person calls directly to the hotel to book their reservations.






27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. More sophisticated - accounting for many issues






30. Guest who leave earlier than expected






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






34. Guest who stay longer than booked






35. Number of guests in hotel






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. The Airlines






40. Hurdle point is set - lower rates rejected






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






43. Some get suites - some get singles - all pay same rate






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. The role that airline reservation systems played






48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






50. Yesterdays stay-overs + today's reserved arrivals







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