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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The role that airline reservation systems played
Global Distribution System (GDS)
Out of Inventory Rooms (OOI)
Independent Reservation Services
Where did we steal Yield Management from?
2. Convention guest who try to get a better rate by using other deals
Room Count
Unidentified Delegates
Selling Against Room Block
Leisure Guests
3. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Reservations to take
Artificial Intelligence/ Expert Systems
Hotelligence Report
4. 100 booked - 40 used means 60% attrition - 40% pick-up
House Count
Internet and Web-Based Reservations
Unidentified Delegates
Attrition/Pick-Up Rate
5. Yesterdays stay-overs + today's reserved arrivals
Selling Against Room Block
Committed Rooms
Adjusting the Room Block
Pegasus Solutions
6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Meta-Search Technology
Chain Sites
How many minutes should it take to process a reservation?
7. Guest who leave earlier than expected
Four Global Distribution System Providers
Selling Against Room Block
Four primary functions of ASPs
Understay
8. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Leisure Guests
Corporate Guests
Adjusting the Room Block
House Count
9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Four primary functions of ASPs
Travel Information Management Services (TIMS)
No Show
Where did we steal Yield Management from?
10. Place and date more important than rate.
Central Reservation System (CRS)
What are these global distribution system providers worth?
Group Guests
Understay
11. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Adjusted Room Count
Hotelligence Report
Categories of Group Business
PHASER complete Access Reports
12. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Reservations to take
Categories of Group Business
Components of the Simple Room Count
13. Status of rooms sold and available
Travel Information Management Services (TIMS)
Expedia Competitive Price Grid Report
Room Count
Pegasus Solutions
14. 2-3 minutes
Global Distribution System (GDS)
Adjusted Room Count
How many minutes should it take to process a reservation?
Selling Against Room Block
15. More sophisticated - accounting for many issues
Adjusted Room Count
Application Service Providers (ASPs)
Yield Management Revolution
What are these global distribution system providers worth?
16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Leisure Guests
Fenced Rates
Out of Inventory Rooms (OOI)
Global Distribution System (GDS)
17. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Flat Rate/Run of the House
Group Business
Overbooking
18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Overstay
Travel Information Management Services (TIMS)
Reservations to take
Amendments/alterations to the reservation
19. History and preferences of that particular guest. Being used more often today
Expedia Competitive Price Grid Report
Search Engine Optimization
Where did we steal Yield Management from?
Guest History Database
20. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Four Global Distribution System Providers
Guest History Database
Committed Rooms
21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Reservations to take
Categories of Group Business
Central Reservation System (CRS)
Hotelligence Report
22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Amendments/alterations to the reservation
Selling Against Room Block
Flat Rate/Run of the House
IT packages
23. Based entirely on historical date. Does not share specific performance date for each competing property.
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24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Overbooking percentage
Attrition/Pick-Up Rate
Components of the Simple Room Count
25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Chain Sites
PHASER complete Access Reports
Four primary functions of ASPs
Overbooking
26. Continuing guest - as per booking
Convention and Vistor Bureaus (CVBs)
Hotel Web Sites
Committed Rooms
Stayover
27. Number of guests in hotel
ASAE
Group Business
Expedia Competitive Price Grid Report
House Count
28. The Airlines
Adjusted Room Count
Out of Order Rooms (OOO)
Where did we steal Yield Management from?
Global Distribution System (GDS)
29. Guest without reservations needing rooms
Walk-ins
Global Distribution System (GDS)
House Count
Stayover
30. Logical rules that give options based on sensitivity
Fenced Rates
Independent Reservation Services
Categories of Group Business
Group Guests
31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Group Business
Role of the Housing Bureau
Reservations to take
Expected Departures
32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Group Business
PHASER complete Access Reports
Group Guests
Expedia Competitive Price Grid Report
33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Meta-Search Technology
Understay
Walking the Guest
Pegasus Solutions
34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Walk-ins
Out of Order Rooms (OOO)
Expected Arrivals
35. The American Society of Association Executives
Early Arrivals
Understay
ASAE
Where did we steal Yield Management from?
36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Walk-ins
Independent Reservation Services
37. CRS for hire - used by smaller chains - independent hotels.
Expedia Competitive Price Grid Report
Independent Reservation Services
Chain Sites
Stayover
38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Out of Order Rooms (OOO)
Artificial Intelligence/ Expert Systems
Components of the Simple Room Count
Out of Inventory Rooms (OOI)
39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Walk-ins
Hotel Web Sites
Nests and Hurdles
Artificial Intelligence/ Expert Systems
40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Hotel Web Sites
Expedia Competitive Price Grid Report
Early Arrivals
41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Unidentified Delegates
Stayover
Meta-Search Technology
Adjusting the Room Block
42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Role of Yield Management Systems
Internet and Web-Based Reservations
ASAE
House Count
43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Seamless Connectivity
PHASER complete Access Reports
Leisure Guests
Role of Yield Management Systems
44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Spread Rate
Expected Arrivals
Optional Reservation Data
Leisure Guests
45. A negotiated discount below the rack rate. Members pick the rate they want to pay
In-House Reservation Center
Spread Rate
Travel Information Management Services (TIMS)
Chain Sites
46. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Selling Against Room Block
Automated Inventory Tracking System
Room Count
47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overbooking percentage
Central Reservation System (CRS)
Adjusted Room Count
Stayover
48. Guest who stay longer than booked
Automated Inventory Tracking System
Artificial Intelligence/ Expert Systems
Overstay
Amendments/alterations to the reservation
49. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Attrition/Pick-Up Rate
Adjusted Room Count
Pegasus Solutions
50. Guest who arrive days before booking
Guest History Database
Early Arrivals
Pegasus Solutions
Walking the Guest