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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Number of guests in hotel






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Logical rules that give options based on sensitivity






5. When a person calls directly to the hotel to book their reservations.






6. Convention guest who try to get a better rate by using other deals






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. Guest who leave earlier than expected






11. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






12. Guest booked to depart today






13. Speaking the same language within incompatible systems






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






17. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






18. Hurdle point is set - lower rates rejected






19. Changes in dates - names - numbers - room types etc.






20. The Airlines






21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






22. More sophisticated - accounting for many issues






23. More rooms sold than available - done deliberately.






24. Place and date more important than rate.






25. Continuing guest - as per booking






26. Yesterdays stay-overs + today's reserved arrivals






27. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






28. Faster - more accurate - sells more rooms at higher rates






29. Guests booked to arrive today






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. 2-3 minutes






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. CRS for hire - used by smaller chains - independent hotels.






34. History and preferences of that particular guest. Being used more often today






35. Guest who arrive days before booking






36. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






37. Guest who stay longer than booked






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. 5-7%






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Some get suites - some get singles - all pay same rate






42. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. Software companies that offer a suite of software applications via Internet-based access.






46. The American Society of Association Executives






47. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






48. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






49. The actual office site at which chain reservationists reside.






50. Based entirely on historical date. Does not share specific performance date for each competing property.

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