Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. Based entirely on historical date. Does not share specific performance date for each competing property.


5. History and preferences of that particular guest. Being used more often today






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Faster - more accurate - sells more rooms at higher rates






9. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






11. Speaking the same language within incompatible systems






12. More rooms sold than available - done deliberately.






13. Convention guest who try to get a better rate by using other deals






14. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. Guest who leave earlier than expected






17. The role that airline reservation systems played






18. The actual office site at which chain reservationists reside.






19. Hotel sets up and sells own package to individuals. May be better than the group rate.






20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Continuing guest - as per booking






25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






26. Some get suites - some get singles - all pay same rate






27. The Airlines






28. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






31. Software companies that offer a suite of software applications via Internet-based access.






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. Guest without reservations needing rooms






35. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






36. 2-3 minutes






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. Needed for large conventions where delegates may stay in many hotels






39. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. Guest who arrive days before booking






42. Guest who stay longer than booked






43. CRS for hire - used by smaller chains - independent hotels.






44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






45. Changes in dates - names - numbers - room types etc.






46. 5-7%






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. More sophisticated - accounting for many issues






49. When a person calls directly to the hotel to book their reservations.






50. Guest booked to depart today