Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. When a person calls directly to the hotel to book their reservations.






3. Needed for large conventions where delegates may stay in many hotels






4. Convention guest who try to get a better rate by using other deals






5. Some get suites - some get singles - all pay same rate






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. Guest who stay longer than booked






9. Hotel sets up and sells own package to individuals. May be better than the group rate.






10. More rooms sold than available - done deliberately.






11. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. The act of controlling rates and restricting occupancy to maximize gross room revenues






15. 5-7%






16. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






17. Guest booked to depart today






18. Guest who leave earlier than expected






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






21. Guests booked to arrive today






22. Software companies that offer a suite of software applications via Internet-based access.






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Faster - more accurate - sells more rooms at higher rates






25. More sophisticated - accounting for many issues






26. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






27. 2-3 minutes






28. Status of rooms sold and available






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. Continuing guest - as per booking






31. The role that airline reservation systems played






32. Based entirely on historical date. Does not share specific performance date for each competing property.

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33. CRS for hire - used by smaller chains - independent hotels.






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Yesterdays stay-overs + today's reserved arrivals






39. The American Society of Association Executives






40. A negotiated discount below the rack rate. Members pick the rate they want to pay






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Speaking the same language within incompatible systems






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Number of guests in hotel






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






49. Logical rules that give options based on sensitivity






50. The lodging industry's oldest and most popular provider of ASP Central Reservations software.