Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speaking the same language within incompatible systems






2. The Airlines






3. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






14. The American Society of Association Executives






15. 2-3 minutes






16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






17. Continuing guest - as per booking






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. The role that airline reservation systems played






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. Guest without reservations needing rooms






22. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






23. 5-7%






24. The actual office site at which chain reservationists reside.






25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






26. 100 booked - 40 used means 60% attrition - 40% pick-up






27. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






30. Some get suites - some get singles - all pay same rate






31. Yesterdays stay-overs + today's reserved arrivals






32. Logical rules that give options based on sensitivity






33. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






34. Hurdle point is set - lower rates rejected






35. Guests booked to arrive today






36. More rooms sold than available - done deliberately.






37. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






38. Software companies that offer a suite of software applications via Internet-based access.






39. More sophisticated - accounting for many issues






40. Guest who arrive days before booking






41. History and preferences of that particular guest. Being used more often today






42. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






43. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






44. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






45. Status of rooms sold and available






46. Changes in dates - names - numbers - room types etc.






47. Convention guest who try to get a better rate by using other deals






48. The act of controlling rates and restricting occupancy to maximize gross room revenues






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Number of guests in hotel