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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

3. The actual office site at which chain reservationists reside.

4. Status of rooms sold and available

5. Logical rules that give options based on sensitivity

6. Estimated over $80 billion. Group delegates spend more dollars.

7. Yesterdays stay-overs + today's reserved arrivals

8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

9. Software companies that offer a suite of software applications via Internet-based access.

10. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

11. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

12. Guest who leave earlier than expected

13. The American Society of Association Executives

14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

15. 2-3 minutes

16. Number of guests in hotel

17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

21. Continuing guest - as per booking

22. Guest booked to depart today

23. Hurdle point is set - lower rates rejected

24. 5-7%

25. CRS for hire - used by smaller chains - independent hotels.

26. Some get suites - some get singles - all pay same rate

27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

28. Hotel sets up and sells own package to individuals. May be better than the group rate.

29. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

30. Needed for large conventions where delegates may stay in many hotels

31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

32. The act of controlling rates and restricting occupancy to maximize gross room revenues

33. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

34. The Airlines

35. When a person calls directly to the hotel to book their reservations.

36. Guest who stay longer than booked

37. The role that airline reservation systems played

38. Based entirely on historical date. Does not share specific performance date for each competing property.

39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

41. Convention guest who try to get a better rate by using other deals

42. Guest without reservations needing rooms

43. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

45. Place and date more important than rate.

46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

47. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

48. A negotiated discount below the rack rate. Members pick the rate they want to pay

49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

50. Changes in dates - names - numbers - room types etc.