Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






4. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. Status of rooms sold and available






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Guest who stay longer than booked






10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. Estimated over $80 billion. Group delegates spend more dollars.






13. Continuing guest - as per booking






14. More sophisticated - accounting for many issues






15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Software companies that offer a suite of software applications via Internet-based access.






18. The role that airline reservation systems played






19. Changes in dates - names - numbers - room types etc.






20. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






21. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






22. Speaking the same language within incompatible systems






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






26. When a person calls directly to the hotel to book their reservations.






27. The American Society of Association Executives






28. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






30. Hurdle point is set - lower rates rejected






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. Guest without reservations needing rooms






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Guest who arrive days before booking






35. 5-7%






36. Place and date more important than rate.






37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. History and preferences of that particular guest. Being used more often today






40. The Airlines






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. CRS for hire - used by smaller chains - independent hotels.






45. More rooms sold than available - done deliberately.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Number of guests in hotel






49. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






50. Some get suites - some get singles - all pay same rate