Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






5. When a person calls directly to the hotel to book their reservations.






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. The American Society of Association Executives






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






11. Needed for large conventions where delegates may stay in many hotels






12. Guest who arrive days before booking






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






15. Status of rooms sold and available






16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






17. More sophisticated - accounting for many issues






18. Guest who stay longer than booked






19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






24. Software companies that offer a suite of software applications via Internet-based access.






25. CRS for hire - used by smaller chains - independent hotels.






26. Some get suites - some get singles - all pay same rate






27. Convention guest who try to get a better rate by using other deals






28. Number of guests in hotel






29. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






30. History and preferences of that particular guest. Being used more often today






31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Place and date more important than rate.






34. Guest who leave earlier than expected






35. Yesterdays stay-overs + today's reserved arrivals






36. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






37. Guests booked to arrive today






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Guest without reservations needing rooms






40. The role that airline reservation systems played






41. The Airlines






42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






44. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






45. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






46. The actual office site at which chain reservationists reside.






47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






48. 5-7%






49. 2-3 minutes






50. Guest booked to depart today