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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. Needed for large conventions where delegates may stay in many hotels






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. The American Society of Association Executives






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Guest who stay longer than booked






10. More sophisticated - accounting for many issues






11. Based entirely on historical date. Does not share specific performance date for each competing property.

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12. The Airlines






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






15. History and preferences of that particular guest. Being used more often today






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. Changes in dates - names - numbers - room types etc.






20. Guest who leave earlier than expected






21. Guest without reservations needing rooms






22. When a person calls directly to the hotel to book their reservations.






23. Guest booked to depart today






24. Logical rules that give options based on sensitivity






25. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






26. Number of guests in hotel






27. Guests booked to arrive today






28. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. Hurdle point is set - lower rates rejected






33. 2-3 minutes






34. 5-7%






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






39. Convention guest who try to get a better rate by using other deals






40. Yesterdays stay-overs + today's reserved arrivals






41. Faster - more accurate - sells more rooms at higher rates






42. Continuing guest - as per booking






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. Guest who arrive days before booking






45. Place and date more important than rate.






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. More rooms sold than available - done deliberately.






48. Software companies that offer a suite of software applications via Internet-based access.






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.







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Can you answer 50 questions in 15 minutes?


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