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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Role of the Housing Bureau
Travel Information Management Services (TIMS)
Independent Reservation Services
Categories of Group Business
2. Guest who leave earlier than expected
Central Reservation System (CRS)
PHASER complete Access Reports
Understay
Nests and Hurdles
3. More rooms sold than available - done deliberately.
Guest History Database
Search Engine Optimization
Overbooking
Optional Reservation Data
4. Guests booked to arrive today
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Expected Arrivals
Flat Rate/Run of the House
5. Based entirely on historical date. Does not share specific performance date for each competing property.
6. Needed for large conventions where delegates may stay in many hotels
Attrition/Pick-Up Rate
Role of the Housing Bureau
Categories of Group Business
Spread Rate
7. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Role of the Housing Bureau
Role of Yield Management Systems
Amendments/alterations to the reservation
8. Place and date more important than rate.
In-House Reservation Center
Group Guests
Overstay
Hotel Web Sites
9. Guest booked to depart today
Third Party Travel Sites
In-House Reservation Center
Expected Departures
Hotel Web Sites
10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Fenced Rates
Out of Order Rooms (OOO)
Four primary functions of ASPs
Global Distribution System (GDS)
11. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Expedia Competitive Price Grid Report
Chain Sites
Internet and Web-Based Reservations
12. Guest who stay longer than booked
Overstay
Search Engine Optimization
Walk-ins
Selling Against Room Block
13. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
ASAE
Yield Management Revolution
Seamless Connectivity
14. When a person calls directly to the hotel to book their reservations.
Fenced Rates
Automated Inventory Tracking System
In-House Reservation Center
Adjusting the Room Block
15. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Four Global Distribution System Providers
In-House Reservation Center
Automated Inventory Tracking System
Guest History Database
16. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Adjusting the Room Block
Group Guests
Overbooking
17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Four primary functions of ASPs
Third Party Travel Sites
Understay
Four Global Distribution System Providers
18. 2-3 minutes
Expected Arrivals
How many minutes should it take to process a reservation?
Out of Inventory Rooms (OOI)
Travel Information Management Services (TIMS)
19. Guest who arrive days before booking
Corporate Guests
Early Arrivals
Attrition/Pick-Up Rate
Unidentified Delegates
20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Convention and Vistor Bureaus (CVBs)
Optional Reservation Data
Hotel Web Sites
Artificial Intelligence/ Expert Systems
21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
In-House Reservation Center
Yield Management Revolution
Selling Against Room Block
Categories of Group Business
22. History and preferences of that particular guest. Being used more often today
Amendments/alterations to the reservation
Third Party Travel Sites
Walking the Guest
Guest History Database
23. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Expected Departures
Adjusted Room Count
Components of the Simple Room Count
Out of Inventory Rooms (OOI)
24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Hotel Web Sites
Expedia Competitive Price Grid Report
Chain Sites
What are these global distribution system providers worth?
25. Hurdle point is set - lower rates rejected
Leisure Guests
Unidentified Delegates
Application Service Providers (ASPs)
Nests and Hurdles
26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Internet and Web-Based Reservations
Out of Order Rooms (OOO)
Where did we steal Yield Management from?
27. Status of rooms sold and available
Where did we steal Yield Management from?
Room Count
IT packages
Four primary functions of ASPs
28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Central Reservation Office (CRO)
Stayover
Chain Sites
Expected Departures
29. Convention guest who try to get a better rate by using other deals
Internet and Web-Based Reservations
Reservations to take
Unidentified Delegates
Search Engine Optimization
30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Selling Against Room Block
Leisure Guests
Four primary functions of ASPs
31. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Chain Sites
Expected Departures
Central Reservation System (CRS)
Walking the Guest
32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Role of the Housing Bureau
Expedia Competitive Price Grid Report
Components of the Simple Room Count
Chain Sites
33. Speaking the same language within incompatible systems
Guest History Database
Leisure Guests
Optional Reservation Data
Electronic Switch Technology
34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Smith Travel Research's STAR Reports
Role of Yield Management Systems
Adjusting the Room Block
Artificial Intelligence/ Expert Systems
35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Electronic Switch Technology
Convention and Vistor Bureaus (CVBs)
Flat Rate/Run of the House
Out of Order Rooms (OOO)
36. The act of controlling rates and restricting occupancy to maximize gross room revenues
Walking the Guest
Yield Management Revolution
Flat Rate/Run of the House
Seamless Connectivity
37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Four Global Distribution System Providers
Leisure Guests
Early Arrivals
Selling Against Room Block
38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
PHASER complete Access Reports
In-House Reservation Center
Internet and Web-Based Reservations
39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Nests and Hurdles
Internet and Web-Based Reservations
Expedia Competitive Price Grid Report
House Count
40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Expected Departures
Hotelligence Report
No Show
Spread Rate
41. The role that airline reservation systems played
Flat Rate/Run of the House
Nests and Hurdles
Where did we steal Yield Management from?
Global Distribution System (GDS)
42. Guest without reservations needing rooms
Categories of Group Business
House Count
Artificial Intelligence/ Expert Systems
Walk-ins
43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Amendments/alterations to the reservation
Spread Rate
Overstay
Out of Inventory Rooms (OOI)
44. Yesterdays stay-overs + today's reserved arrivals
Spread Rate
Walk-ins
Attrition/Pick-Up Rate
Committed Rooms
45. The American Society of Association Executives
Committed Rooms
Seamless Connectivity
ASAE
Stayover
46. Continuing guest - as per booking
Four primary functions of ASPs
Stayover
Internet and Web-Based Reservations
Meta-Search Technology
47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Electronic Switch Technology
IT packages
Fenced Rates
48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Reservations to take
Hotel Web Sites
Out of Order Rooms (OOO)
Understay
49. Software companies that offer a suite of software applications via Internet-based access.
Expedia Competitive Price Grid Report
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Application Service Providers (ASPs)
50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
In-House Reservation Center
Independent Reservation Services
Guest History Database
Corporate Guests