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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.
No Show
Internet and Web-Based Reservations
Expected Arrivals
Central Reservation Office (CRO)
2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
ASAE
Pegasus Solutions
Optional Reservation Data
Expected Arrivals
3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Selling Against Room Block
Optional Reservation Data
PHASER complete Access Reports
Overbooking
4. 5-7%
Stayover
Overbooking percentage
Reservations to take
PHASER complete Access Reports
5. Guest who arrive days before booking
House Count
Guest History Database
Early Arrivals
Convention and Vistor Bureaus (CVBs)
6. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Independent Reservation Services
Stayover
Automated Inventory Tracking System
7. CRS for hire - used by smaller chains - independent hotels.
Unidentified Delegates
Independent Reservation Services
Spread Rate
Leisure Guests
8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Search Engine Optimization
Nests and Hurdles
Artificial Intelligence/ Expert Systems
9. Status of rooms sold and available
Room Count
Early Arrivals
Seamless Connectivity
Yield Management Revolution
10. Guests booked to arrive today
Group Business
IT packages
Expected Arrivals
Global Distribution System (GDS)
11. Guest booked to depart today
No Show
Corporate Guests
Selling Against Room Block
Expected Departures
12. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Optional Reservation Data
Central Reservation System (CRS)
Adjusted Room Count
13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Global Distribution System (GDS)
Convention and Vistor Bureaus (CVBs)
Selling Against Room Block
Expected Arrivals
14. The act of controlling rates and restricting occupancy to maximize gross room revenues
Walk-ins
Yield Management Revolution
Overstay
Group Business
15. Place and date more important than rate.
Walk-ins
Group Guests
Role of Yield Management Systems
Expected Arrivals
16. History and preferences of that particular guest. Being used more often today
Fenced Rates
Guest History Database
Independent Reservation Services
Stayover
17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Internet and Web-Based Reservations
Walk-ins
Application Service Providers (ASPs)
18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Hotel Web Sites
Guest History Database
Adjusting the Room Block
Nests and Hurdles
19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Expected Arrivals
Smith Travel Research's STAR Reports
Room Count
Hotel Web Sites
20. Number of guests in hotel
Meta-Search Technology
House Count
Role of the Housing Bureau
Four primary functions of ASPs
21. A negotiated discount below the rack rate. Members pick the rate they want to pay
How many minutes should it take to process a reservation?
Electronic Switch Technology
Overbooking
Spread Rate
22. The role that airline reservation systems played
Corporate Guests
Overbooking percentage
Global Distribution System (GDS)
Central Reservation Office (CRO)
23. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Independent Reservation Services
In-House Reservation Center
Chain Sites
24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Leisure Guests
No Show
Smith Travel Research's STAR Reports
Expedia Competitive Price Grid Report
25. More sophisticated - accounting for many issues
Overstay
Adjusted Room Count
Spread Rate
How many minutes should it take to process a reservation?
26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Application Service Providers (ASPs)
Travel Information Management Services (TIMS)
Corporate Guests
Electronic Switch Technology
27. Yesterdays stay-overs + today's reserved arrivals
Role of Yield Management Systems
Committed Rooms
Adjusting the Room Block
Pegasus Solutions
28. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Where did we steal Yield Management from?
Adjusting the Room Block
Components of the Simple Room Count
29. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Automated Inventory Tracking System
Unidentified Delegates
Expedia Competitive Price Grid Report
30. 100 booked - 40 used means 60% attrition - 40% pick-up
Stayover
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
Seamless Connectivity
31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Chain Sites
Walking the Guest
Leisure Guests
Meta-Search Technology
32. Continuing guest - as per booking
Stayover
Expedia Competitive Price Grid Report
Fenced Rates
Central Reservation Office (CRO)
33. Guest without reservations needing rooms
Seamless Connectivity
Fenced Rates
Yield Management Revolution
Walk-ins
34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Chain Sites
Role of Yield Management Systems
Travel Information Management Services (TIMS)
Group Guests
35. More rooms sold than available - done deliberately.
Seamless Connectivity
Walk-ins
Overbooking
Automated Inventory Tracking System
36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotel Web Sites
Walk-ins
Hotelligence Report
Search Engine Optimization
37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Smith Travel Research's STAR Reports
Automated Inventory Tracking System
Nests and Hurdles
38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Selling Against Room Block
Unidentified Delegates
Hotel Web Sites
Chain Sites
39. Logical rules that give options based on sensitivity
Seamless Connectivity
Nests and Hurdles
Fenced Rates
Optional Reservation Data
40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
What are these global distribution system providers worth?
Out of Inventory Rooms (OOI)
Search Engine Optimization
House Count
41. Convention guest who try to get a better rate by using other deals
Group Business
Automated Inventory Tracking System
Expected Departures
Unidentified Delegates
42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Chain Sites
Role of Yield Management Systems
Overbooking
43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Corporate Guests
Hotel Web Sites
Leisure Guests
Group Business
44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Hotel Web Sites
Expected Departures
Overbooking percentage
Corporate Guests
45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Adjusting the Room Block
Internet and Web-Based Reservations
Corporate Guests
Pegasus Solutions
46. 2-3 minutes
Leisure Guests
Expected Departures
Expected Arrivals
How many minutes should it take to process a reservation?
47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Corporate Guests
Meta-Search Technology
What are these global distribution system providers worth?
48. Speaking the same language within incompatible systems
House Count
Unidentified Delegates
Electronic Switch Technology
Travel Information Management Services (TIMS)
49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Hotel Web Sites
In-House Reservation Center
Artificial Intelligence/ Expert Systems
Chain Sites
50. Based entirely on historical date. Does not share specific performance date for each competing property.