Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






2. Guest who leave earlier than expected






3. More rooms sold than available - done deliberately.






4. Guests booked to arrive today






5. Based entirely on historical date. Does not share specific performance date for each competing property.


6. Needed for large conventions where delegates may stay in many hotels






7. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






8. Place and date more important than rate.






9. Guest booked to depart today






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. Faster - more accurate - sells more rooms at higher rates






12. Guest who stay longer than booked






13. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






14. When a person calls directly to the hotel to book their reservations.






15. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






16. 100 booked - 40 used means 60% attrition - 40% pick-up






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. 2-3 minutes






19. Guest who arrive days before booking






20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






22. History and preferences of that particular guest. Being used more often today






23. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Hurdle point is set - lower rates rejected






26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






27. Status of rooms sold and available






28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






29. Convention guest who try to get a better rate by using other deals






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Speaking the same language within incompatible systems






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. The act of controlling rates and restricting occupancy to maximize gross room revenues






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. The role that airline reservation systems played






42. Guest without reservations needing rooms






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. Yesterdays stay-overs + today's reserved arrivals






45. The American Society of Association Executives






46. Continuing guest - as per booking






47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Software companies that offer a suite of software applications via Internet-based access.






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals