Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. 5-7%






8. Faster - more accurate - sells more rooms at higher rates






9. More sophisticated - accounting for many issues






10. The American Society of Association Executives






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. Software companies that offer a suite of software applications via Internet-based access.






13. Needed for large conventions where delegates may stay in many hotels






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Guest without reservations needing rooms






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. When a person calls directly to the hotel to book their reservations.






19. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






20. The actual office site at which chain reservationists reside.






21. The role that airline reservation systems played






22. Guest booked to depart today






23. Speaking the same language within incompatible systems






24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






25. The Airlines






26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






27. 2-3 minutes






28. History and preferences of that particular guest. Being used more often today






29. Guest who arrive days before booking






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. Yesterdays stay-overs + today's reserved arrivals






32. 100 booked - 40 used means 60% attrition - 40% pick-up






33. Place and date more important than rate.






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Some get suites - some get singles - all pay same rate






36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






37. Guest who leave earlier than expected






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. Hotel sets up and sells own package to individuals. May be better than the group rate.






42. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






43. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






44. Guest who stay longer than booked






45. Number of guests in hotel






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows