Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






2. Place and date more important than rate.






3. The American Society of Association Executives






4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Guest who leave earlier than expected






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






10. Some get suites - some get singles - all pay same rate






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. Status of rooms sold and available






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






18. Yesterdays stay-overs + today's reserved arrivals






19. History and preferences of that particular guest. Being used more often today






20. Software companies that offer a suite of software applications via Internet-based access.






21. Convention guest who try to get a better rate by using other deals






22. Speaking the same language within incompatible systems






23. Guest who stay longer than booked






24. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. The role that airline reservation systems played






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. CRS for hire - used by smaller chains - independent hotels.






31. 5-7%






32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






33. Faster - more accurate - sells more rooms at higher rates






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. A negotiated discount below the rack rate. Members pick the rate they want to pay






36. Based entirely on historical date. Does not share specific performance date for each competing property.

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37. The Airlines






38. When a person calls directly to the hotel to book their reservations.






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. Continuing guest - as per booking






41. The actual office site at which chain reservationists reside.






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Logical rules that give options based on sensitivity






47. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






48. Number of guests in hotel






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set