Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. CRS for hire - used by smaller chains - independent hotels.






4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






5. Guest who leave earlier than expected






6. Needed for large conventions where delegates may stay in many hotels






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Faster - more accurate - sells more rooms at higher rates






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






12. Hurdle point is set - lower rates rejected






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. Place and date more important than rate.






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






20. Guest who stay longer than booked






21. 5-7%






22. 2-3 minutes






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Some get suites - some get singles - all pay same rate






26. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






27. History and preferences of that particular guest. Being used more often today






28. Yesterdays stay-overs + today's reserved arrivals






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. When a person calls directly to the hotel to book their reservations.






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. Estimated over $80 billion. Group delegates spend more dollars.






35. The Airlines






36. Logical rules that give options based on sensitivity






37. 100 booked - 40 used means 60% attrition - 40% pick-up






38. Based entirely on historical date. Does not share specific performance date for each competing property.

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39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. Continuing guest - as per booking






42. The role that airline reservation systems played






43. Convention guest who try to get a better rate by using other deals






44. Speaking the same language within incompatible systems






45. The American Society of Association Executives






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Status of rooms sold and available






48. A negotiated discount below the rack rate. Members pick the rate they want to pay






49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






50. The actual office site at which chain reservationists reside.