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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Overbooking
Central Reservation Office (CRO)
Internet and Web-Based Reservations
PHASER complete Access Reports
2. Hotel sets up and sells own package to individuals. May be better than the group rate.
Reservations to take
Pegasus Solutions
Application Service Providers (ASPs)
IT packages
3. Number of guests in hotel
IT packages
Hotel Web Sites
House Count
Yield Management Revolution
4. The role that airline reservation systems played
Components of the Simple Room Count
Out of Order Rooms (OOO)
Global Distribution System (GDS)
Expected Departures
5. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Expected Arrivals
Early Arrivals
Out of Inventory Rooms (OOI)
6. CRS for hire - used by smaller chains - independent hotels.
Room Count
Attrition/Pick-Up Rate
Hotelligence Report
Independent Reservation Services
7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Independent Reservation Services
Amendments/alterations to the reservation
Out of Inventory Rooms (OOI)
Pegasus Solutions
8. Hurdle point is set - lower rates rejected
Amendments/alterations to the reservation
Nests and Hurdles
Overbooking percentage
Optional Reservation Data
9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Leisure Guests
Independent Reservation Services
Application Service Providers (ASPs)
Reservations to take
10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Overbooking
Four primary functions of ASPs
Leisure Guests
Expected Departures
11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Search Engine Optimization
Fenced Rates
Group Guests
12. Logical rules that give options based on sensitivity
Four Global Distribution System Providers
Meta-Search Technology
Walk-ins
Fenced Rates
13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Unidentified Delegates
Independent Reservation Services
Out of Inventory Rooms (OOI)
14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
House Count
Guest History Database
Nests and Hurdles
15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Expected Departures
Room Count
Automated Inventory Tracking System
Leisure Guests
16. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Optional Reservation Data
Overbooking percentage
Understay
17. History and preferences of that particular guest. Being used more often today
Leisure Guests
Global Distribution System (GDS)
Understay
Guest History Database
18. 2-3 minutes
Yield Management Revolution
Optional Reservation Data
What are these global distribution system providers worth?
How many minutes should it take to process a reservation?
19. More sophisticated - accounting for many issues
Travel Information Management Services (TIMS)
Out of Inventory Rooms (OOI)
Adjusted Room Count
How many minutes should it take to process a reservation?
20. The actual office site at which chain reservationists reside.
PHASER complete Access Reports
Central Reservation Office (CRO)
Stayover
Spread Rate
21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
House Count
Walking the Guest
Application Service Providers (ASPs)
Search Engine Optimization
22. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Four Global Distribution System Providers
Overbooking percentage
Role of Yield Management Systems
Flat Rate/Run of the House
23. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Corporate Guests
Internet and Web-Based Reservations
Pegasus Solutions
24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
Hotel Web Sites
Global Distribution System (GDS)
25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Travel Information Management Services (TIMS)
Role of the Housing Bureau
In-House Reservation Center
Hotel Web Sites
26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Hotel Web Sites
Stayover
Amendments/alterations to the reservation
Artificial Intelligence/ Expert Systems
27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Global Distribution System (GDS)
Search Engine Optimization
Categories of Group Business
Meta-Search Technology
28. Place and date more important than rate.
Group Guests
Application Service Providers (ASPs)
Stayover
Yield Management Revolution
29. Guests booked to arrive today
Automated Inventory Tracking System
Expedia Competitive Price Grid Report
Expected Arrivals
Internet and Web-Based Reservations
30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Amendments/alterations to the reservation
Optional Reservation Data
Automated Inventory Tracking System
Selling Against Room Block
31. The American Society of Association Executives
IT packages
Hotelligence Report
ASAE
Central Reservation Office (CRO)
32. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Where did we steal Yield Management from?
Stayover
Application Service Providers (ASPs)
Adjusting the Room Block
33. Guest who stay longer than booked
Overbooking
Overstay
Unidentified Delegates
Automated Inventory Tracking System
34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Unidentified Delegates
Fenced Rates
Electronic Switch Technology
Four Global Distribution System Providers
35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overbooking percentage
Central Reservation System (CRS)
ASAE
What are these global distribution system providers worth?
36. Estimated over $80 billion. Group delegates spend more dollars.
Guest History Database
Group Business
Out of Order Rooms (OOO)
Pegasus Solutions
37. The Airlines
Hotelligence Report
Where did we steal Yield Management from?
Stayover
Optional Reservation Data
38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Electronic Switch Technology
Guest History Database
Adjusting the Room Block
39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Application Service Providers (ASPs)
Meta-Search Technology
40. 5-7%
How many minutes should it take to process a reservation?
Overbooking percentage
Smith Travel Research's STAR Reports
Global Distribution System (GDS)
41. More rooms sold than available - done deliberately.
Smith Travel Research's STAR Reports
Overbooking
Out of Order Rooms (OOO)
Guest History Database
42. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
House Count
Overstay
Optional Reservation Data
43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Independent Reservation Services
Leisure Guests
ASAE
PHASER complete Access Reports
44. Based entirely on historical date. Does not share specific performance date for each competing property.
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45. Guest booked to depart today
Artificial Intelligence/ Expert Systems
Attrition/Pick-Up Rate
Expected Departures
House Count
46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Overbooking percentage
Components of the Simple Room Count
What are these global distribution system providers worth?
Role of Yield Management Systems
47. Speaking the same language within incompatible systems
Stayover
Adjusted Room Count
Group Business
Electronic Switch Technology
48. Yesterdays stay-overs + today's reserved arrivals
Hotelligence Report
Artificial Intelligence/ Expert Systems
Four primary functions of ASPs
Committed Rooms
49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Hotel Web Sites
How many minutes should it take to process a reservation?
Committed Rooms
No Show
50. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
IT packages
Leisure Guests
Group Business