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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Unidentified Delegates
Automated Inventory Tracking System
Where did we steal Yield Management from?
Expedia Competitive Price Grid Report
2. More sophisticated - accounting for many issues
Third Party Travel Sites
Four primary functions of ASPs
Adjusted Room Count
Electronic Switch Technology
3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Overbooking percentage
Corporate Guests
Application Service Providers (ASPs)
Categories of Group Business
4. Based entirely on historical date. Does not share specific performance date for each competing property.
5. Convention guest who try to get a better rate by using other deals
Meta-Search Technology
Leisure Guests
Unidentified Delegates
House Count
6. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Expedia Competitive Price Grid Report
Travel Information Management Services (TIMS)
Optional Reservation Data
Reservations to take
7. The Airlines
Expected Arrivals
Pegasus Solutions
Walk-ins
Where did we steal Yield Management from?
8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Artificial Intelligence/ Expert Systems
Central Reservation Office (CRO)
9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Meta-Search Technology
Stayover
Expected Departures
Categories of Group Business
10. Faster - more accurate - sells more rooms at higher rates
Categories of Group Business
Seamless Connectivity
Role of Yield Management Systems
Group Business
11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Chain Sites
Hotelligence Report
Categories of Group Business
Central Reservation System (CRS)
12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Hotel Web Sites
ASAE
Four Global Distribution System Providers
Electronic Switch Technology
13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Hotelligence Report
Smith Travel Research's STAR Reports
Committed Rooms
14. Place and date more important than rate.
Automated Inventory Tracking System
Group Guests
Optional Reservation Data
How many minutes should it take to process a reservation?
15. A negotiated discount below the rack rate. Members pick the rate they want to pay
Automated Inventory Tracking System
Central Reservation Office (CRO)
Spread Rate
ASAE
16. The act of controlling rates and restricting occupancy to maximize gross room revenues
Nests and Hurdles
Hotelligence Report
Yield Management Revolution
Application Service Providers (ASPs)
17. Speaking the same language within incompatible systems
Hotelligence Report
Electronic Switch Technology
What are these global distribution system providers worth?
Walk-ins
18. History and preferences of that particular guest. Being used more often today
IT packages
Committed Rooms
Guest History Database
Overstay
19. When a person calls directly to the hotel to book their reservations.
Expedia Competitive Price Grid Report
In-House Reservation Center
Where did we steal Yield Management from?
Hotelligence Report
20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Flat Rate/Run of the House
Selling Against Room Block
Pegasus Solutions
IT packages
21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Flat Rate/Run of the House
Hotelligence Report
Role of the Housing Bureau
Adjusting the Room Block
22. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Expected Arrivals
Attrition/Pick-Up Rate
Overstay
Walking the Guest
23. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Optional Reservation Data
Four primary functions of ASPs
What are these global distribution system providers worth?
Central Reservation Office (CRO)
24. Continuing guest - as per booking
Internet and Web-Based Reservations
Electronic Switch Technology
Yield Management Revolution
Stayover
25. Guest who stay longer than booked
Walk-ins
Independent Reservation Services
Overstay
Committed Rooms
26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Adjusting the Room Block
Independent Reservation Services
Guest History Database
27. 2-3 minutes
Four Global Distribution System Providers
Internet and Web-Based Reservations
Attrition/Pick-Up Rate
How many minutes should it take to process a reservation?
28. Estimated over $80 billion. Group delegates spend more dollars.
Global Distribution System (GDS)
Group Business
Yield Management Revolution
Corporate Guests
29. Guests booked to arrive today
No Show
Expected Arrivals
House Count
Out of Inventory Rooms (OOI)
30. Hurdle point is set - lower rates rejected
Convention and Vistor Bureaus (CVBs)
Overbooking
Nests and Hurdles
Adjusted Room Count
31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Walk-ins
Expected Departures
What are these global distribution system providers worth?
Attrition/Pick-Up Rate
32. Logical rules that give options based on sensitivity
Adjusting the Room Block
Adjusted Room Count
Expected Arrivals
Fenced Rates
33. Guest without reservations needing rooms
Central Reservation System (CRS)
Walk-ins
Meta-Search Technology
IT packages
34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Expedia Competitive Price Grid Report
Central Reservation Office (CRO)
Overbooking
Leisure Guests
35. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Walking the Guest
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
Meta-Search Technology
36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Role of the Housing Bureau
Walking the Guest
Central Reservation System (CRS)
In-House Reservation Center
37. Guest who arrive days before booking
Global Distribution System (GDS)
Early Arrivals
Expected Arrivals
House Count
38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Components of the Simple Room Count
In-House Reservation Center
No Show
39. 5-7%
Internet and Web-Based Reservations
Amendments/alterations to the reservation
Smith Travel Research's STAR Reports
Overbooking percentage
40. Number of guests in hotel
Room Count
House Count
Components of the Simple Room Count
Overbooking percentage
41. Guest who leave earlier than expected
Understay
Categories of Group Business
What are these global distribution system providers worth?
Hotelligence Report
42. 100 booked - 40 used means 60% attrition - 40% pick-up
Fenced Rates
Adjusted Room Count
Attrition/Pick-Up Rate
Third Party Travel Sites
43. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Guest History Database
Smith Travel Research's STAR Reports
Meta-Search Technology
44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Seamless Connectivity
Unidentified Delegates
Artificial Intelligence/ Expert Systems
45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Smith Travel Research's STAR Reports
Reservations to take
Hotelligence Report
Out of Order Rooms (OOO)
46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Attrition/Pick-Up Rate
No Show
Selling Against Room Block
Hotel Web Sites
47. Needed for large conventions where delegates may stay in many hotels
Attrition/Pick-Up Rate
Role of the Housing Bureau
Yield Management Revolution
Early Arrivals
48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Convention and Vistor Bureaus (CVBs)
Overbooking
Walk-ins
49. More rooms sold than available - done deliberately.
Yield Management Revolution
Overbooking
Seamless Connectivity
Application Service Providers (ASPs)
50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Reservations to take
Group Guests
Fenced Rates
Internet and Web-Based Reservations