Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. CRS for hire - used by smaller chains - independent hotels.






7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






8. Place and date more important than rate.






9. Guest booked to depart today






10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






11. Hotel sets up and sells own package to individuals. May be better than the group rate.






12. 100 booked - 40 used means 60% attrition - 40% pick-up






13. Software companies that offer a suite of software applications via Internet-based access.






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Hurdle point is set - lower rates rejected






16. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






18. Some get suites - some get singles - all pay same rate






19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. Based entirely on historical date. Does not share specific performance date for each competing property.

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22. Yesterdays stay-overs + today's reserved arrivals






23. The Airlines






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






26. Faster - more accurate - sells more rooms at higher rates






27. Logical rules that give options based on sensitivity






28. 2-3 minutes






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. History and preferences of that particular guest. Being used more often today






31. The actual office site at which chain reservationists reside.






32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






33. The American Society of Association Executives






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Speaking the same language within incompatible systems






36. The act of controlling rates and restricting occupancy to maximize gross room revenues






37. Estimated over $80 billion. Group delegates spend more dollars.






38. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






40. Status of rooms sold and available






41. A negotiated discount below the rack rate. Members pick the rate they want to pay






42. The role that airline reservation systems played






43. Guest who arrive days before booking






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. Guest without reservations needing rooms






48. Number of guests in hotel






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. Changes in dates - names - numbers - room types etc.