Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. Yesterdays stay-overs + today's reserved arrivals






3. The act of controlling rates and restricting occupancy to maximize gross room revenues






4. The role that airline reservation systems played






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. Speaking the same language within incompatible systems






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. Guests booked to arrive today






9. Based entirely on historical date. Does not share specific performance date for each competing property.

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10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. The Airlines






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Logical rules that give options based on sensitivity






14. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Guest who stay longer than booked






18. When a person calls directly to the hotel to book their reservations.






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Needed for large conventions where delegates may stay in many hotels






21. The actual office site at which chain reservationists reside.






22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






23. A negotiated discount below the rack rate. Members pick the rate they want to pay






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Guest without reservations needing rooms






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Guest who leave earlier than expected






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. Place and date more important than rate.






35. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






36. Faster - more accurate - sells more rooms at higher rates






37. Convention guest who try to get a better rate by using other deals






38. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






39. Status of rooms sold and available






40. Guest booked to depart today






41. The American Society of Association Executives






42. Estimated over $80 billion. Group delegates spend more dollars.






43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






44. 5-7%






45. Number of guests in hotel






46. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






47. More sophisticated - accounting for many issues






48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.