Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More sophisticated - accounting for many issues






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. Logical rules that give options based on sensitivity






5. 2-3 minutes






6. Guest booked to depart today






7. History and preferences of that particular guest. Being used more often today






8. 5-7%






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. Guests booked to arrive today






11. Yesterdays stay-overs + today's reserved arrivals






12. Place and date more important than rate.






13. Software companies that offer a suite of software applications via Internet-based access.






14. Guest who arrive days before booking






15. When a person calls directly to the hotel to book their reservations.






16. Speaking the same language within incompatible systems






17. Guest without reservations needing rooms






18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






19. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






22. Changes in dates - names - numbers - room types etc.






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. The American Society of Association Executives






25. Status of rooms sold and available






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






28. Guest who leave earlier than expected






29. Continuing guest - as per booking






30. Hurdle point is set - lower rates rejected






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. CRS for hire - used by smaller chains - independent hotels.






34. More rooms sold than available - done deliberately.






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Some get suites - some get singles - all pay same rate






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






39. Faster - more accurate - sells more rooms at higher rates






40. Convention guest who try to get a better rate by using other deals






41. Number of guests in hotel






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. The role that airline reservation systems played






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. The actual office site at which chain reservationists reside.






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






50. A negotiated discount below the rack rate. Members pick the rate they want to pay