Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. Needed for large conventions where delegates may stay in many hotels






4. Guest who stay longer than booked






5. Guest who arrive days before booking






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






8. Estimated over $80 billion. Group delegates spend more dollars.






9. The role that airline reservation systems played






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






12. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






14. Based entirely on historical date. Does not share specific performance date for each competing property.

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15. More rooms sold than available - done deliberately.






16. Place and date more important than rate.






17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






18. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






19. Guests booked to arrive today






20. The act of controlling rates and restricting occupancy to maximize gross room revenues






21. Yesterdays stay-overs + today's reserved arrivals






22. Status of rooms sold and available






23. Faster - more accurate - sells more rooms at higher rates






24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. Some get suites - some get singles - all pay same rate






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. More sophisticated - accounting for many issues






29. 2-3 minutes






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Logical rules that give options based on sensitivity






34. CRS for hire - used by smaller chains - independent hotels.






35. 5-7%






36. Number of guests in hotel






37. Guest booked to depart today






38. Software companies that offer a suite of software applications via Internet-based access.






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. When a person calls directly to the hotel to book their reservations.






43. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






44. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






45. Continuing guest - as per booking






46. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






47. 100 booked - 40 used means 60% attrition - 40% pick-up






48. Convention guest who try to get a better rate by using other deals






49. Guest without reservations needing rooms






50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions