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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates
Early Arrivals
Yield Management Revolution
Seamless Connectivity
Expected Departures
2. Needed for large conventions where delegates may stay in many hotels
Yield Management Revolution
Role of the Housing Bureau
Walking the Guest
Nests and Hurdles
3. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Yield Management Revolution
Automated Inventory Tracking System
Where did we steal Yield Management from?
Four Global Distribution System Providers
4. Changes in dates - names - numbers - room types etc.
Four primary functions of ASPs
Seamless Connectivity
Amendments/alterations to the reservation
IT packages
5. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Room Count
Overbooking
Yield Management Revolution
No Show
6. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Four primary functions of ASPs
Chain Sites
Out of Inventory Rooms (OOI)
7. When a person calls directly to the hotel to book their reservations.
Guest History Database
Walking the Guest
In-House Reservation Center
What are these global distribution system providers worth?
8. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Hotel Web Sites
Optional Reservation Data
Out of Inventory Rooms (OOI)
9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Understay
Unidentified Delegates
Convention and Vistor Bureaus (CVBs)
Chain Sites
10. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
What are these global distribution system providers worth?
Fenced Rates
Four Global Distribution System Providers
11. The role that airline reservation systems played
Role of the Housing Bureau
Global Distribution System (GDS)
Corporate Guests
Meta-Search Technology
12. Status of rooms sold and available
Third Party Travel Sites
Room Count
Meta-Search Technology
Early Arrivals
13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Unidentified Delegates
Search Engine Optimization
Committed Rooms
PHASER complete Access Reports
14. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Reservations to take
Selling Against Room Block
Hotelligence Report
Unidentified Delegates
15. Based entirely on historical date. Does not share specific performance date for each competing property.
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16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Artificial Intelligence/ Expert Systems
Meta-Search Technology
Independent Reservation Services
Reservations to take
17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Where did we steal Yield Management from?
Flat Rate/Run of the House
Internet and Web-Based Reservations
18. More rooms sold than available - done deliberately.
Flat Rate/Run of the House
Group Business
Overbooking
Four Global Distribution System Providers
19. Number of guests in hotel
House Count
Overstay
Where did we steal Yield Management from?
Amendments/alterations to the reservation
20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Leisure Guests
Search Engine Optimization
Hotel Web Sites
21. More sophisticated - accounting for many issues
Adjusted Room Count
Group Guests
Nests and Hurdles
Adjusting the Room Block
22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Pegasus Solutions
Attrition/Pick-Up Rate
Out of Order Rooms (OOO)
Stayover
23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Nests and Hurdles
Room Count
Corporate Guests
Third Party Travel Sites
24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Global Distribution System (GDS)
Optional Reservation Data
Categories of Group Business
Amendments/alterations to the reservation
25. Convention guest who try to get a better rate by using other deals
Overstay
Adjusting the Room Block
Unidentified Delegates
How many minutes should it take to process a reservation?
26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Adjusting the Room Block
Artificial Intelligence/ Expert Systems
PHASER complete Access Reports
Reservations to take
27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate
28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
Role of the Housing Bureau
Role of Yield Management Systems
29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
What are these global distribution system providers worth?
Internet and Web-Based Reservations
Corporate Guests
Expected Departures
30. Speaking the same language within incompatible systems
No Show
ASAE
Electronic Switch Technology
Adjusted Room Count
31. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Optional Reservation Data
No Show
Categories of Group Business
Role of Yield Management Systems
32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Search Engine Optimization
Walking the Guest
Guest History Database
33. Hurdle point is set - lower rates rejected
Optional Reservation Data
Nests and Hurdles
ASAE
Unidentified Delegates
34. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Group Guests
Early Arrivals
Overstay
Expedia Competitive Price Grid Report
35. Guest without reservations needing rooms
In-House Reservation Center
Expected Departures
How many minutes should it take to process a reservation?
Walk-ins
36. 5-7%
PHASER complete Access Reports
Overbooking percentage
Corporate Guests
Spread Rate
37. Place and date more important than rate.
Group Guests
No Show
How many minutes should it take to process a reservation?
Adjusting the Room Block
38. The actual office site at which chain reservationists reside.
Early Arrivals
Selling Against Room Block
Central Reservation Office (CRO)
Artificial Intelligence/ Expert Systems
39. 2-3 minutes
Corporate Guests
How many minutes should it take to process a reservation?
Four Global Distribution System Providers
Where did we steal Yield Management from?
40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Walking the Guest
Leisure Guests
Hotelligence Report
Group Business
41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Central Reservation Office (CRO)
House Count
Pegasus Solutions
Optional Reservation Data
42. Guest who stay longer than booked
Committed Rooms
Overstay
Seamless Connectivity
Yield Management Revolution
43. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Third Party Travel Sites
Internet and Web-Based Reservations
Attrition/Pick-Up Rate
44. 100 booked - 40 used means 60% attrition - 40% pick-up
Out of Inventory Rooms (OOI)
Search Engine Optimization
Central Reservation System (CRS)
Attrition/Pick-Up Rate
45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
House Count
Internet and Web-Based Reservations
Hotel Web Sites
PHASER complete Access Reports
46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Automated Inventory Tracking System
What are these global distribution system providers worth?
Unidentified Delegates
Corporate Guests
47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Nests and Hurdles
Adjusted Room Count
Corporate Guests
48. The act of controlling rates and restricting occupancy to maximize gross room revenues
Smith Travel Research's STAR Reports
Expedia Competitive Price Grid Report
Automated Inventory Tracking System
Yield Management Revolution
49. Guests booked to arrive today
Where did we steal Yield Management from?
Independent Reservation Services
Expected Arrivals
ASAE
50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Categories of Group Business
Where did we steal Yield Management from?
Central Reservation System (CRS)