Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals






2. 5-7%






3. Some get suites - some get singles - all pay same rate






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






6. When a person calls directly to the hotel to book their reservations.






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. Place and date more important than rate.






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. Logical rules that give options based on sensitivity






12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






13. Status of rooms sold and available






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






16. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






17. Hurdle point is set - lower rates rejected






18. Guest who leave earlier than expected






19. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






20. The actual office site at which chain reservationists reside.






21. Hotel sets up and sells own package to individuals. May be better than the group rate.






22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. Changes in dates - names - numbers - room types etc.






25. Convention guest who try to get a better rate by using other deals






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. Guest booked to depart today






28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






29. Continuing guest - as per booking






30. A negotiated discount below the rack rate. Members pick the rate they want to pay






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. The Airlines






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Needed for large conventions where delegates may stay in many hotels






37. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Guest without reservations needing rooms






40. The role that airline reservation systems played






41. More rooms sold than available - done deliberately.






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. Faster - more accurate - sells more rooms at higher rates






44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. Guest who arrive days before booking






47. More sophisticated - accounting for many issues






48. Based entirely on historical date. Does not share specific performance date for each competing property.

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49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.