Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. Guests booked to arrive today






3. Guest booked to depart today






4. More rooms sold than available - done deliberately.






5. Guest who leave earlier than expected






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. Continuing guest - as per booking






8. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






9. Faster - more accurate - sells more rooms at higher rates






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






12. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






13. Convention guest who try to get a better rate by using other deals






14. Logical rules that give options based on sensitivity






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. 2-3 minutes






17. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Hurdle point is set - lower rates rejected






21. When a person calls directly to the hotel to book their reservations.






22. Estimated over $80 billion. Group delegates spend more dollars.






23. The act of controlling rates and restricting occupancy to maximize gross room revenues






24. Number of guests in hotel






25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. The role that airline reservation systems played






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. Guest who stay longer than booked






32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






33. CRS for hire - used by smaller chains - independent hotels.






34. Place and date more important than rate.






35. Guest without reservations needing rooms






36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






37. 5-7%






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. Guest who arrive days before booking






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. The actual office site at which chain reservationists reside.






43. Speaking the same language within incompatible systems






44. Software companies that offer a suite of software applications via Internet-based access.






45. More sophisticated - accounting for many issues






46. The American Society of Association Executives






47. Changes in dates - names - numbers - room types etc.






48. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






49. History and preferences of that particular guest. Being used more often today






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set