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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. Changes in dates - names - numbers - room types etc.






7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






8. Number of guests in hotel






9. Hurdle point is set - lower rates rejected






10. Guests booked to arrive today






11. The act of controlling rates and restricting occupancy to maximize gross room revenues






12. 100 booked - 40 used means 60% attrition - 40% pick-up






13. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






14. Yesterdays stay-overs + today's reserved arrivals






15. Speaking the same language within incompatible systems






16. Some get suites - some get singles - all pay same rate






17. History and preferences of that particular guest. Being used more often today






18. Status of rooms sold and available






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






21. Logical rules that give options based on sensitivity






22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






23. More rooms sold than available - done deliberately.






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. When a person calls directly to the hotel to book their reservations.






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. The actual office site at which chain reservationists reside.






28. Convention guest who try to get a better rate by using other deals






29. Hotel sets up and sells own package to individuals. May be better than the group rate.






30. Guest who arrive days before booking






31. The Airlines






32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






34. The role that airline reservation systems played






35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






36. Guest booked to depart today






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






39. Estimated over $80 billion. Group delegates spend more dollars.






40. CRS for hire - used by smaller chains - independent hotels.






41. Faster - more accurate - sells more rooms at higher rates






42. The American Society of Association Executives






43. Guest who stay longer than booked






44. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






45. Guest without reservations needing rooms






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






49. Based entirely on historical date. Does not share specific performance date for each competing property.

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50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.







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