Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software companies that offer a suite of software applications via Internet-based access.






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Some get suites - some get singles - all pay same rate






4. Guests booked to arrive today






5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






6. Speaking the same language within incompatible systems






7. The act of controlling rates and restricting occupancy to maximize gross room revenues






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Estimated over $80 billion. Group delegates spend more dollars.






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Faster - more accurate - sells more rooms at higher rates






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. The actual office site at which chain reservationists reside.






15. Status of rooms sold and available






16. History and preferences of that particular guest. Being used more often today






17. The role that airline reservation systems played






18. Guest without reservations needing rooms






19. When a person calls directly to the hotel to book their reservations.






20. More rooms sold than available - done deliberately.






21. Based entirely on historical date. Does not share specific performance date for each competing property.


22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. The Airlines






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. Guest who arrive days before booking






27. Hurdle point is set - lower rates rejected






28. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






29. Logical rules that give options based on sensitivity






30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. 100 booked - 40 used means 60% attrition - 40% pick-up






32. Continuing guest - as per booking






33. Number of guests in hotel






34. 5-7%






35. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






36. Guest booked to depart today






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Convention guest who try to get a better rate by using other deals






39. Changes in dates - names - numbers - room types etc.






40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. Guest who leave earlier than expected






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. Yesterdays stay-overs + today's reserved arrivals






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. The lodging industry's oldest and most popular provider of ASP Central Reservations software.