Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Guest who leave earlier than expected






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






8. Number of guests in hotel






9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. Guest who stay longer than booked






12. Some get suites - some get singles - all pay same rate






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Logical rules that give options based on sensitivity






15. Speaking the same language within incompatible systems






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. More rooms sold than available - done deliberately.






18. Yesterdays stay-overs + today's reserved arrivals






19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






26. 2-3 minutes






27. CRS for hire - used by smaller chains - independent hotels.






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. Based entirely on historical date. Does not share specific performance date for each competing property.


30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






31. Status of rooms sold and available






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. Continuing guest - as per booking






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Software companies that offer a suite of software applications via Internet-based access.






36. 100 booked - 40 used means 60% attrition - 40% pick-up






37. When a person calls directly to the hotel to book their reservations.






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. The act of controlling rates and restricting occupancy to maximize gross room revenues






44. More sophisticated - accounting for many issues






45. Guest booked to depart today






46. The Airlines






47. Convention guest who try to get a better rate by using other deals






48. History and preferences of that particular guest. Being used more often today






49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






50. The actual office site at which chain reservationists reside.