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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking
PHASER complete Access Reports
Attrition/Pick-Up Rate
Role of the Housing Bureau
Stayover
2. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Smith Travel Research's STAR Reports
Central Reservation Office (CRO)
Travel Information Management Services (TIMS)
3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Categories of Group Business
PHASER complete Access Reports
Search Engine Optimization
Hotel Web Sites
4. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Central Reservation System (CRS)
Expected Departures
Early Arrivals
Components of the Simple Room Count
5. CRS for hire - used by smaller chains - independent hotels.
Overstay
Independent Reservation Services
Understay
No Show
6. More sophisticated - accounting for many issues
Adjusted Room Count
IT packages
Corporate Guests
Central Reservation Office (CRO)
7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Fenced Rates
Central Reservation System (CRS)
Optional Reservation Data
Expected Arrivals
8. Status of rooms sold and available
IT packages
Expected Departures
Overstay
Room Count
9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Unidentified Delegates
Components of the Simple Room Count
Hotelligence Report
10. Guest who leave earlier than expected
Automated Inventory Tracking System
Selling Against Room Block
Understay
Early Arrivals
11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Yield Management Revolution
Guest History Database
No Show
Understay
12. Hurdle point is set - lower rates rejected
Nests and Hurdles
Out of Inventory Rooms (OOI)
Adjusted Room Count
Spread Rate
13. The role that airline reservation systems played
Categories of Group Business
Travel Information Management Services (TIMS)
Amendments/alterations to the reservation
Global Distribution System (GDS)
14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Smith Travel Research's STAR Reports
Fenced Rates
Role of the Housing Bureau
15. Yesterdays stay-overs + today's reserved arrivals
Walking the Guest
In-House Reservation Center
Leisure Guests
Committed Rooms
16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Walk-ins
Internet and Web-Based Reservations
Amendments/alterations to the reservation
Convention and Vistor Bureaus (CVBs)
17. Speaking the same language within incompatible systems
Group Guests
Four primary functions of ASPs
Search Engine Optimization
Electronic Switch Technology
18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Global Distribution System (GDS)
Out of Inventory Rooms (OOI)
Application Service Providers (ASPs)
Search Engine Optimization
19. The actual office site at which chain reservationists reside.
Automated Inventory Tracking System
Central Reservation Office (CRO)
Optional Reservation Data
Room Count
20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Stayover
Central Reservation Office (CRO)
Convention and Vistor Bureaus (CVBs)
Early Arrivals
21. Hotel sets up and sells own package to individuals. May be better than the group rate.
Optional Reservation Data
Group Business
IT packages
Expedia Competitive Price Grid Report
22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Guest History Database
Room Count
Four Global Distribution System Providers
Electronic Switch Technology
23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Seamless Connectivity
Corporate Guests
Expected Departures
Role of Yield Management Systems
24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Flat Rate/Run of the House
Smith Travel Research's STAR Reports
Role of Yield Management Systems
Artificial Intelligence/ Expert Systems
25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Automated Inventory Tracking System
Pegasus Solutions
Amendments/alterations to the reservation
Role of Yield Management Systems
26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Application Service Providers (ASPs)
Yield Management Revolution
Room Count
Four primary functions of ASPs
27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Internet and Web-Based Reservations
IT packages
Hotel Web Sites
Adjusting the Room Block
28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Convention and Vistor Bureaus (CVBs)
Reservations to take
Expedia Competitive Price Grid Report
Global Distribution System (GDS)
29. Some get suites - some get singles - all pay same rate
Amendments/alterations to the reservation
ASAE
Pegasus Solutions
Flat Rate/Run of the House
30. Based entirely on historical date. Does not share specific performance date for each competing property.
31. Guest booked to depart today
Chain Sites
Amendments/alterations to the reservation
Expected Departures
Four Global Distribution System Providers
32. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Corporate Guests
Selling Against Room Block
Committed Rooms
Internet and Web-Based Reservations
33. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Pegasus Solutions
Third Party Travel Sites
Adjusting the Room Block
34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Artificial Intelligence/ Expert Systems
Expected Departures
Third Party Travel Sites
Where did we steal Yield Management from?
35. More rooms sold than available - done deliberately.
Overbooking
Stayover
Electronic Switch Technology
PHASER complete Access Reports
36. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Pegasus Solutions
Out of Order Rooms (OOO)
Stayover
Application Service Providers (ASPs)
37. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Meta-Search Technology
Categories of Group Business
Where did we steal Yield Management from?
38. When a person calls directly to the hotel to book their reservations.
Expected Arrivals
No Show
In-House Reservation Center
Reservations to take
39. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Amendments/alterations to the reservation
Global Distribution System (GDS)
House Count
40. The American Society of Association Executives
ASAE
Leisure Guests
Search Engine Optimization
Smith Travel Research's STAR Reports
41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Optional Reservation Data
Central Reservation System (CRS)
Selling Against Room Block
Walk-ins
42. 5-7%
Smith Travel Research's STAR Reports
Amendments/alterations to the reservation
Components of the Simple Room Count
Overbooking percentage
43. The Airlines
Where did we steal Yield Management from?
Smith Travel Research's STAR Reports
IT packages
Leisure Guests
44. Guest without reservations needing rooms
Understay
Group Guests
Electronic Switch Technology
Walk-ins
45. Guest who arrive days before booking
Flat Rate/Run of the House
Meta-Search Technology
Early Arrivals
Role of Yield Management Systems
46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Flat Rate/Run of the House
Pegasus Solutions
What are these global distribution system providers worth?
Travel Information Management Services (TIMS)
47. 2-3 minutes
Overbooking
How many minutes should it take to process a reservation?
Overstay
Optional Reservation Data
48. Estimated over $80 billion. Group delegates spend more dollars.
Internet and Web-Based Reservations
Leisure Guests
Group Business
Meta-Search Technology
49. A negotiated discount below the rack rate. Members pick the rate they want to pay
Expedia Competitive Price Grid Report
Spread Rate
Unidentified Delegates
Overstay
50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Flat Rate/Run of the House
Overstay
Artificial Intelligence/ Expert Systems
Chain Sites