Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






3. Place and date more important than rate.






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Number of guests in hotel






6. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






8. Guest booked to depart today






9. Software companies that offer a suite of software applications via Internet-based access.






10. Continuing guest - as per booking






11. Guest who leave earlier than expected






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






14. The actual office site at which chain reservationists reside.






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






25. Guest without reservations needing rooms






26. Convention guest who try to get a better rate by using other deals






27. The Airlines






28. Logical rules that give options based on sensitivity






29. Status of rooms sold and available






30. 2-3 minutes






31. Yesterdays stay-overs + today's reserved arrivals






32. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






33. The act of controlling rates and restricting occupancy to maximize gross room revenues






34. 100 booked - 40 used means 60% attrition - 40% pick-up






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Guests booked to arrive today






37. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






38. More rooms sold than available - done deliberately.






39. Hurdle point is set - lower rates rejected






40. The role that airline reservation systems played






41. More sophisticated - accounting for many issues






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. Faster - more accurate - sells more rooms at higher rates






44. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






47. Guest who stay longer than booked






48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






49. Some get suites - some get singles - all pay same rate






50. When a person calls directly to the hotel to book their reservations.