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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives
Attrition/Pick-Up Rate
Overbooking
ASAE
Categories of Group Business
2. 2-3 minutes
How many minutes should it take to process a reservation?
Expedia Competitive Price Grid Report
Room Count
Reservations to take
3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
House Count
Four primary functions of ASPs
Selling Against Room Block
4. Hurdle point is set - lower rates rejected
What are these global distribution system providers worth?
Independent Reservation Services
Corporate Guests
Nests and Hurdles
5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Global Distribution System (GDS)
Four primary functions of ASPs
Early Arrivals
Electronic Switch Technology
6. Place and date more important than rate.
Third Party Travel Sites
Expedia Competitive Price Grid Report
Out of Order Rooms (OOO)
Group Guests
7. Faster - more accurate - sells more rooms at higher rates
Expedia Competitive Price Grid Report
Optional Reservation Data
Seamless Connectivity
Chain Sites
8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Guest History Database
No Show
Search Engine Optimization
Artificial Intelligence/ Expert Systems
9. Guest without reservations needing rooms
Expected Departures
Flat Rate/Run of the House
Walk-ins
Stayover
10. 100 booked - 40 used means 60% attrition - 40% pick-up
Meta-Search Technology
Attrition/Pick-Up Rate
Application Service Providers (ASPs)
Walking the Guest
11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Group Business
Third Party Travel Sites
Automated Inventory Tracking System
12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Overbooking percentage
Group Guests
Corporate Guests
Meta-Search Technology
13. When a person calls directly to the hotel to book their reservations.
How many minutes should it take to process a reservation?
In-House Reservation Center
Group Business
Independent Reservation Services
14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Overbooking
Four Global Distribution System Providers
What are these global distribution system providers worth?
Role of the Housing Bureau
15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Global Distribution System (GDS)
Role of Yield Management Systems
Hotelligence Report
Nests and Hurdles
16. Guest who arrive days before booking
Early Arrivals
Committed Rooms
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
17. Based entirely on historical date. Does not share specific performance date for each competing property.
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18. A negotiated discount below the rack rate. Members pick the rate they want to pay
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
Spread Rate
House Count
19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Electronic Switch Technology
Internet and Web-Based Reservations
IT packages
House Count
20. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Seamless Connectivity
Fenced Rates
No Show
21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Fenced Rates
Hotel Web Sites
Categories of Group Business
Smith Travel Research's STAR Reports
22. Guests booked to arrive today
Overstay
Hotelligence Report
Attrition/Pick-Up Rate
Expected Arrivals
23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Fenced Rates
Electronic Switch Technology
Committed Rooms
24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Walking the Guest
Unidentified Delegates
Committed Rooms
Automated Inventory Tracking System
25. Yesterdays stay-overs + today's reserved arrivals
Walk-ins
Unidentified Delegates
Committed Rooms
Amendments/alterations to the reservation
26. More rooms sold than available - done deliberately.
Overbooking
Four Global Distribution System Providers
How many minutes should it take to process a reservation?
Automated Inventory Tracking System
27. Speaking the same language within incompatible systems
Four primary functions of ASPs
Electronic Switch Technology
Adjusting the Room Block
Global Distribution System (GDS)
28. Guest who stay longer than booked
Components of the Simple Room Count
Overstay
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
29. Needed for large conventions where delegates may stay in many hotels
Expedia Competitive Price Grid Report
Role of the Housing Bureau
ASAE
Overbooking
30. The Airlines
Components of the Simple Room Count
Where did we steal Yield Management from?
Global Distribution System (GDS)
Electronic Switch Technology
31. The role that airline reservation systems played
Walking the Guest
Expedia Competitive Price Grid Report
Global Distribution System (GDS)
Selling Against Room Block
32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Convention and Vistor Bureaus (CVBs)
Corporate Guests
Walk-ins
33. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Understay
Pegasus Solutions
IT packages
Flat Rate/Run of the House
34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Third Party Travel Sites
Walk-ins
Guest History Database
35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Expected Arrivals
Chain Sites
What are these global distribution system providers worth?
Reservations to take
36. CRS for hire - used by smaller chains - independent hotels.
Spread Rate
Stayover
Group Guests
Independent Reservation Services
37. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Corporate Guests
Meta-Search Technology
Leisure Guests
Travel Information Management Services (TIMS)
38. Continuing guest - as per booking
Stayover
Reservations to take
Categories of Group Business
In-House Reservation Center
39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Four Global Distribution System Providers
Chain Sites
ASAE
Internet and Web-Based Reservations
40. Guest booked to depart today
Guest History Database
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Expected Departures
41. Hotel sets up and sells own package to individuals. May be better than the group rate.
Where did we steal Yield Management from?
Central Reservation Office (CRO)
IT packages
Search Engine Optimization
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Electronic Switch Technology
PHASER complete Access Reports
Spread Rate
43. 5-7%
Central Reservation Office (CRO)
Pegasus Solutions
Overbooking percentage
No Show
44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Guest History Database
Overbooking percentage
Out of Inventory Rooms (OOI)
Categories of Group Business
45. Changes in dates - names - numbers - room types etc.
Meta-Search Technology
Early Arrivals
Committed Rooms
Amendments/alterations to the reservation
46. Estimated over $80 billion. Group delegates spend more dollars.
Internet and Web-Based Reservations
Group Business
Walking the Guest
Walk-ins
47. Status of rooms sold and available
Leisure Guests
Room Count
Amendments/alterations to the reservation
Attrition/Pick-Up Rate
48. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Hotelligence Report
PHASER complete Access Reports
Out of Inventory Rooms (OOI)
Guest History Database
49. Software companies that offer a suite of software applications via Internet-based access.
Hotel Web Sites
Application Service Providers (ASPs)
Selling Against Room Block
Stayover
50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Optional Reservation Data
Global Distribution System (GDS)
Out of Order Rooms (OOO)
Fenced Rates