Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






3. Guest booked to depart today






4. More sophisticated - accounting for many issues






5. Estimated over $80 billion. Group delegates spend more dollars.






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. Guest who stay longer than booked






10. Number of guests in hotel






11. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Convention guest who try to get a better rate by using other deals






14. Logical rules that give options based on sensitivity






15. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






18. The actual office site at which chain reservationists reside.






19. Needed for large conventions where delegates may stay in many hotels






20. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Place and date more important than rate.






23. Software companies that offer a suite of software applications via Internet-based access.






24. Guests booked to arrive today






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. History and preferences of that particular guest. Being used more often today






27. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






28. Guest without reservations needing rooms






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. Changes in dates - names - numbers - room types etc.






33. Status of rooms sold and available






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. The American Society of Association Executives






36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. CRS for hire - used by smaller chains - independent hotels.






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. More rooms sold than available - done deliberately.






40. Guest who leave earlier than expected






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. When a person calls directly to the hotel to book their reservations.






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Continuing guest - as per booking






49. Speaking the same language within incompatible systems






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address