Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More rooms sold than available - done deliberately.






2. When a person calls directly to the hotel to book their reservations.






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. Guest booked to depart today






5. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






6. Faster - more accurate - sells more rooms at higher rates






7. Place and date more important than rate.






8. The Airlines






9. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






12. Needed for large conventions where delegates may stay in many hotels






13. Guests booked to arrive today






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






17. 2-3 minutes






18. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






21. Some get suites - some get singles - all pay same rate






22. Yesterdays stay-overs + today's reserved arrivals






23. The American Society of Association Executives






24. The role that airline reservation systems played






25. The act of controlling rates and restricting occupancy to maximize gross room revenues






26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. Based entirely on historical date. Does not share specific performance date for each competing property.






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






31. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






32. Logical rules that give options based on sensitivity






33. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






34. Number of guests in hotel






35. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






36. CRS for hire - used by smaller chains - independent hotels.






37. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






42. The actual office site at which chain reservationists reside.






43. Hurdle point is set - lower rates rejected






44. Convention guest who try to get a better rate by using other deals






45. Continuing guest - as per booking






46. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






47. History and preferences of that particular guest. Being used more often today






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. Guest who stay longer than booked






50. Status of rooms sold and available