Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. CRS for hire - used by smaller chains - independent hotels.






4. Guest who arrive days before booking






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. The actual office site at which chain reservationists reside.






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. 2-3 minutes






11. When a person calls directly to the hotel to book their reservations.






12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






13. Based entirely on historical date. Does not share specific performance date for each competing property.


14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Guest booked to depart today






16. Logical rules that give options based on sensitivity






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. Software companies that offer a suite of software applications via Internet-based access.






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. Some get suites - some get singles - all pay same rate






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






28. Status of rooms sold and available






29. Hotel sets up and sells own package to individuals. May be better than the group rate.






30. The American Society of Association Executives






31. Needed for large conventions where delegates may stay in many hotels






32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






33. Place and date more important than rate.






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Hurdle point is set - lower rates rejected






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Guest who stay longer than booked






39. The Airlines






40. A negotiated discount below the rack rate. Members pick the rate they want to pay






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






43. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Guest without reservations needing rooms






47. Guest who leave earlier than expected






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Faster - more accurate - sells more rooms at higher rates






50. The act of controlling rates and restricting occupancy to maximize gross room revenues