Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






2. The American Society of Association Executives






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






6. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






9. 100 booked - 40 used means 60% attrition - 40% pick-up






10. When a person calls directly to the hotel to book their reservations.






11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






12. Continuing guest - as per booking






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. Place and date more important than rate.






15. Speaking the same language within incompatible systems






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. Convention guest who try to get a better rate by using other deals






18. Guest who arrive days before booking






19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






20. The actual office site at which chain reservationists reside.






21. Guests booked to arrive today






22. Guest booked to depart today






23. Guest without reservations needing rooms






24. Yesterdays stay-overs + today's reserved arrivals






25. The act of controlling rates and restricting occupancy to maximize gross room revenues






26. Number of guests in hotel






27. More rooms sold than available - done deliberately.






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






30. Changes in dates - names - numbers - room types etc.






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Some get suites - some get singles - all pay same rate






33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Faster - more accurate - sells more rooms at higher rates






36. Needed for large conventions where delegates may stay in many hotels






37. The role that airline reservation systems played






38. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Guest who stay longer than booked






44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






45. 5-7%






46. CRS for hire - used by smaller chains - independent hotels.






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. The Airlines






49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






50. Logical rules that give options based on sensitivity