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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Meta-Search Technology
Internet and Web-Based Reservations
Committed Rooms
Corporate Guests
2. Hotel sets up and sells own package to individuals. May be better than the group rate.
Nests and Hurdles
Spread Rate
IT packages
Overbooking percentage
3. Guest who arrive days before booking
Yield Management Revolution
Overbooking percentage
Global Distribution System (GDS)
Early Arrivals
4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Room Count
Expedia Competitive Price Grid Report
Adjusting the Room Block
Amendments/alterations to the reservation
5. Status of rooms sold and available
Guest History Database
Travel Information Management Services (TIMS)
Room Count
Electronic Switch Technology
6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
IT packages
Walk-ins
Group Business
Four Global Distribution System Providers
7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Adjusted Room Count
Components of the Simple Room Count
Corporate Guests
Fenced Rates
8. A negotiated discount below the rack rate. Members pick the rate they want to pay
Artificial Intelligence/ Expert Systems
Internet and Web-Based Reservations
Out of Order Rooms (OOO)
Spread Rate
9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Walking the Guest
Smith Travel Research's STAR Reports
Nests and Hurdles
Four primary functions of ASPs
10. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Committed Rooms
Group Business
Attrition/Pick-Up Rate
11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Amendments/alterations to the reservation
Categories of Group Business
No Show
Components of the Simple Room Count
12. Continuing guest - as per booking
Walk-ins
Stayover
Convention and Vistor Bureaus (CVBs)
Guest History Database
13. Speaking the same language within incompatible systems
Reservations to take
Convention and Vistor Bureaus (CVBs)
Artificial Intelligence/ Expert Systems
Electronic Switch Technology
14. Hurdle point is set - lower rates rejected
Selling Against Room Block
Pegasus Solutions
Nests and Hurdles
Fenced Rates
15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Group Guests
Where did we steal Yield Management from?
Hotelligence Report
Yield Management Revolution
16. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Walking the Guest
Automated Inventory Tracking System
Fenced Rates
17. The American Society of Association Executives
Meta-Search Technology
ASAE
Adjusted Room Count
Overstay
18. 2-3 minutes
Early Arrivals
How many minutes should it take to process a reservation?
Leisure Guests
Travel Information Management Services (TIMS)
19. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
ASAE
Optional Reservation Data
Walking the Guest
Room Count
20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
Overbooking percentage
Expected Arrivals
21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Committed Rooms
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
22. 100 booked - 40 used means 60% attrition - 40% pick-up
Four primary functions of ASPs
Attrition/Pick-Up Rate
Categories of Group Business
Expedia Competitive Price Grid Report
23. History and preferences of that particular guest. Being used more often today
Guest History Database
Expected Arrivals
Third Party Travel Sites
Search Engine Optimization
24. The Airlines
Overbooking
Hotelligence Report
Artificial Intelligence/ Expert Systems
Where did we steal Yield Management from?
25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Electronic Switch Technology
Optional Reservation Data
Search Engine Optimization
Components of the Simple Room Count
26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Yield Management Revolution
Role of Yield Management Systems
Third Party Travel Sites
Group Business
27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
PHASER complete Access Reports
Corporate Guests
House Count
Out of Order Rooms (OOO)
28. 5-7%
Automated Inventory Tracking System
Convention and Vistor Bureaus (CVBs)
Overbooking percentage
Amendments/alterations to the reservation
29. Convention guest who try to get a better rate by using other deals
Stayover
Role of Yield Management Systems
Categories of Group Business
Unidentified Delegates
30. The role that airline reservation systems played
Hotel Web Sites
Automated Inventory Tracking System
Global Distribution System (GDS)
Group Guests
31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Optional Reservation Data
Central Reservation Office (CRO)
Yield Management Revolution
Pegasus Solutions
32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Travel Information Management Services (TIMS)
Convention and Vistor Bureaus (CVBs)
Role of Yield Management Systems
33. Place and date more important than rate.
Application Service Providers (ASPs)
Group Guests
Adjusting the Room Block
PHASER complete Access Reports
34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Hotelligence Report
Third Party Travel Sites
Leisure Guests
No Show
35. Changes in dates - names - numbers - room types etc.
Application Service Providers (ASPs)
Amendments/alterations to the reservation
Four Global Distribution System Providers
How many minutes should it take to process a reservation?
36. Guest who leave earlier than expected
Reservations to take
Understay
Unidentified Delegates
Hotelligence Report
37. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Early Arrivals
Chain Sites
Expected Arrivals
38. More sophisticated - accounting for many issues
Adjusted Room Count
In-House Reservation Center
Nests and Hurdles
ASAE
39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Early Arrivals
Optional Reservation Data
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
40. Based entirely on historical date. Does not share specific performance date for each competing property.
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41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Fenced Rates
Role of Yield Management Systems
Pegasus Solutions
Optional Reservation Data
42. Estimated over $80 billion. Group delegates spend more dollars.
Where did we steal Yield Management from?
Hotelligence Report
Group Business
Amendments/alterations to the reservation
43. Guests booked to arrive today
Group Business
Overbooking percentage
Corporate Guests
Expected Arrivals
44. Number of guests in hotel
Hotelligence Report
House Count
Overbooking percentage
Role of Yield Management Systems
45. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Application Service Providers (ASPs)
Central Reservation Office (CRO)
Adjusting the Room Block
Flat Rate/Run of the House
46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Search Engine Optimization
IT packages
Group Guests
47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
PHASER complete Access Reports
Understay
Global Distribution System (GDS)
Categories of Group Business
48. CRS for hire - used by smaller chains - independent hotels.
Expected Arrivals
Walking the Guest
In-House Reservation Center
Independent Reservation Services
49. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Guest History Database
Attrition/Pick-Up Rate
Yield Management Revolution
50. Logical rules that give options based on sensitivity
Committed Rooms
Flat Rate/Run of the House
Independent Reservation Services
Fenced Rates