Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The role that airline reservation systems played






2. Convention guest who try to get a better rate by using other deals






3. Faster - more accurate - sells more rooms at higher rates






4. 100 booked - 40 used means 60% attrition - 40% pick-up






5. Yesterdays stay-overs + today's reserved arrivals






6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






7. Guest who leave earlier than expected






8. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






10. Place and date more important than rate.






11. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






12. Needed for large conventions where delegates may stay in many hotels






13. Status of rooms sold and available






14. 2-3 minutes






15. More sophisticated - accounting for many issues






16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






17. Hotel sets up and sells own package to individuals. May be better than the group rate.






18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






19. History and preferences of that particular guest. Being used more often today






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Based entirely on historical date. Does not share specific performance date for each competing property.

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24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






26. Continuing guest - as per booking






27. Number of guests in hotel






28. The Airlines






29. Guest without reservations needing rooms






30. Logical rules that give options based on sensitivity






31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. The American Society of Association Executives






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. CRS for hire - used by smaller chains - independent hotels.






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. Guest who stay longer than booked






49. Some get suites - some get singles - all pay same rate






50. Guest who arrive days before booking