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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The role that airline reservation systems played






2. Guest who leave earlier than expected






3. The American Society of Association Executives






4. Yesterdays stay-overs + today's reserved arrivals






5. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






6. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






7. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






8. History and preferences of that particular guest. Being used more often today






9. Place and date more important than rate.






10. Changes in dates - names - numbers - room types etc.






11. Continuing guest - as per booking






12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






13. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






14. The act of controlling rates and restricting occupancy to maximize gross room revenues






15. Hurdle point is set - lower rates rejected






16. Guest who stay longer than booked






17. 2-3 minutes






18. Software companies that offer a suite of software applications via Internet-based access.






19. The actual office site at which chain reservationists reside.






20. Convention guest who try to get a better rate by using other deals






21. More rooms sold than available - done deliberately.






22. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






27. Some get suites - some get singles - all pay same rate






28. Guest booked to depart today






29. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. More sophisticated - accounting for many issues






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. Number of guests in hotel






35. Faster - more accurate - sells more rooms at higher rates






36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






37. Speaking the same language within incompatible systems






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






40. Guest who arrive days before booking






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






43. When a person calls directly to the hotel to book their reservations.






44. Status of rooms sold and available






45. Based entirely on historical date. Does not share specific performance date for each competing property.

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46. Hotel sets up and sells own package to individuals. May be better than the group rate.






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






49. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






50. Logical rules that give options based on sensitivity







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Can you answer 50 questions in 15 minutes?


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