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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Overbooking percentage
Out of Order Rooms (OOO)
Expected Arrivals
Automated Inventory Tracking System
2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Where did we steal Yield Management from?
Expedia Competitive Price Grid Report
Chain Sites
Independent Reservation Services
3. The Airlines
Understay
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
Where did we steal Yield Management from?
4. Hotel sets up and sells own package to individuals. May be better than the group rate.
Out of Inventory Rooms (OOI)
Walk-ins
IT packages
Attrition/Pick-Up Rate
5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
ASAE
No Show
Chain Sites
Adjusting the Room Block
6. 5-7%
Group Business
Overbooking percentage
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
7. The role that airline reservation systems played
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Walk-ins
Global Distribution System (GDS)
8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Stayover
Optional Reservation Data
Third Party Travel Sites
Corporate Guests
9. The American Society of Association Executives
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Expected Departures
ASAE
10. Yesterdays stay-overs + today's reserved arrivals
Spread Rate
Expedia Competitive Price Grid Report
Understay
Committed Rooms
11. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Nests and Hurdles
Stayover
Application Service Providers (ASPs)
12. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
House Count
Convention and Vistor Bureaus (CVBs)
Expected Departures
13. Guest who stay longer than booked
Group Business
Committed Rooms
Overstay
Role of the Housing Bureau
14. When a person calls directly to the hotel to book their reservations.
Optional Reservation Data
Role of the Housing Bureau
Overbooking percentage
In-House Reservation Center
15. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Spread Rate
Application Service Providers (ASPs)
Corporate Guests
PHASER complete Access Reports
16. 2-3 minutes
Seamless Connectivity
How many minutes should it take to process a reservation?
Out of Order Rooms (OOO)
Artificial Intelligence/ Expert Systems
17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Four primary functions of ASPs
No Show
Global Distribution System (GDS)
Amendments/alterations to the reservation
18. Status of rooms sold and available
Where did we steal Yield Management from?
Walking the Guest
PHASER complete Access Reports
Room Count
19. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Committed Rooms
Walk-ins
Where did we steal Yield Management from?
20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
Categories of Group Business
Central Reservation System (CRS)
21. Guest booked to depart today
Convention and Vistor Bureaus (CVBs)
Central Reservation Office (CRO)
Expected Departures
Attrition/Pick-Up Rate
22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Chain Sites
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
Reservations to take
23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
In-House Reservation Center
Hotelligence Report
Convention and Vistor Bureaus (CVBs)
24. CRS for hire - used by smaller chains - independent hotels.
Central Reservation Office (CRO)
Overstay
Independent Reservation Services
Fenced Rates
25. More sophisticated - accounting for many issues
Overbooking
Role of the Housing Bureau
Adjusted Room Count
Meta-Search Technology
26. Guest who arrive days before booking
Convention and Vistor Bureaus (CVBs)
Fenced Rates
Four primary functions of ASPs
Early Arrivals
27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Application Service Providers (ASPs)
In-House Reservation Center
Hotel Web Sites
Four Global Distribution System Providers
28. Hurdle point is set - lower rates rejected
Search Engine Optimization
Room Count
Selling Against Room Block
Nests and Hurdles
29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Application Service Providers (ASPs)
Stayover
Categories of Group Business
30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
PHASER complete Access Reports
Overstay
Yield Management Revolution
31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Fenced Rates
Hotel Web Sites
ASAE
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Internet and Web-Based Reservations
Four primary functions of ASPs
How many minutes should it take to process a reservation?
Third Party Travel Sites
33. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Where did we steal Yield Management from?
Committed Rooms
Fenced Rates
Role of Yield Management Systems
34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Components of the Simple Room Count
Selling Against Room Block
Role of the Housing Bureau
35. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Role of Yield Management Systems
Central Reservation System (CRS)
Fenced Rates
36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Chain Sites
Yield Management Revolution
Flat Rate/Run of the House
37. Changes in dates - names - numbers - room types etc.
Role of the Housing Bureau
Nests and Hurdles
Amendments/alterations to the reservation
Leisure Guests
38. Number of guests in hotel
House Count
Nests and Hurdles
Committed Rooms
Hotelligence Report
39. More rooms sold than available - done deliberately.
Out of Order Rooms (OOO)
ASAE
Internet and Web-Based Reservations
Overbooking
40. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
No Show
Early Arrivals
Expected Departures
Artificial Intelligence/ Expert Systems
41. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Unidentified Delegates
Fenced Rates
Independent Reservation Services
42. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Guest History Database
Expected Departures
Artificial Intelligence/ Expert Systems
Hotelligence Report
43. Some get suites - some get singles - all pay same rate
Group Guests
Flat Rate/Run of the House
Stayover
Four primary functions of ASPs
44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Travel Information Management Services (TIMS)
Artificial Intelligence/ Expert Systems
Pegasus Solutions
Expedia Competitive Price Grid Report
45. Place and date more important than rate.
Leisure Guests
Expedia Competitive Price Grid Report
Group Guests
Spread Rate
46. Guest who leave earlier than expected
Optional Reservation Data
Four Global Distribution System Providers
Chain Sites
Understay
47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Overbooking percentage
Hotelligence Report
Fenced Rates
48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
In-House Reservation Center
Nests and Hurdles
Optional Reservation Data
Walk-ins
49. Needed for large conventions where delegates may stay in many hotels
PHASER complete Access Reports
Role of the Housing Bureau
Reservations to take
Walk-ins
50. History and preferences of that particular guest. Being used more often today
Convention and Vistor Bureaus (CVBs)
Room Count
Guest History Database
Internet and Web-Based Reservations