Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






5. Continuing guest - as per booking






6. Estimated over $80 billion. Group delegates spend more dollars.






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. Logical rules that give options based on sensitivity






9. Guests booked to arrive today






10. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






11. Guest who arrive days before booking






12. Software companies that offer a suite of software applications via Internet-based access.






13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. Speaking the same language within incompatible systems






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. More rooms sold than available - done deliberately.






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. Changes in dates - names - numbers - room types etc.






23. Status of rooms sold and available






24. The role that airline reservation systems played






25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. 2-3 minutes






31. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






32. The Airlines






33. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






34. Based entirely on historical date. Does not share specific performance date for each competing property.


35. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. More sophisticated - accounting for many issues






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






40. 100 booked - 40 used means 60% attrition - 40% pick-up






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. Guest without reservations needing rooms






43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






44. Needed for large conventions where delegates may stay in many hotels






45. Place and date more important than rate.






46. Guest booked to depart today






47. Faster - more accurate - sells more rooms at higher rates






48. Guest who stay longer than booked






49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






50. Hurdle point is set - lower rates rejected