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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Guest without reservations needing rooms






4. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






5. Changes in dates - names - numbers - room types etc.






6. Based entirely on historical date. Does not share specific performance date for each competing property.

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7. The Airlines






8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






9. Guest who arrive days before booking






10. More sophisticated - accounting for many issues






11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






12. Guests booked to arrive today






13. 5-7%






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Guest booked to depart today






20. Hurdle point is set - lower rates rejected






21. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Place and date more important than rate.






26. Guest who stay longer than booked






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. Continuing guest - as per booking






29. Logical rules that give options based on sensitivity






30. Convention guest who try to get a better rate by using other deals






31. Speaking the same language within incompatible systems






32. When a person calls directly to the hotel to book their reservations.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. Some get suites - some get singles - all pay same rate






36. Guest who leave earlier than expected






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. CRS for hire - used by smaller chains - independent hotels.






41. The American Society of Association Executives






42. Number of guests in hotel






43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. The actual office site at which chain reservationists reside.






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. History and preferences of that particular guest. Being used more often today






50. Software companies that offer a suite of software applications via Internet-based access.







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