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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
PHASER complete Access Reports
No Show
Expected Departures
Convention and Vistor Bureaus (CVBs)
2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
3. 5-7%
Role of Yield Management Systems
Overbooking percentage
Smith Travel Research's STAR Reports
Adjusting the Room Block
4. 100 booked - 40 used means 60% attrition - 40% pick-up
Hotel Web Sites
Role of the Housing Bureau
Optional Reservation Data
Attrition/Pick-Up Rate
5. Guest booked to depart today
Yield Management Revolution
Expected Departures
Four Global Distribution System Providers
Components of the Simple Room Count
6. Continuing guest - as per booking
Search Engine Optimization
Overstay
Optional Reservation Data
Stayover
7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Corporate Guests
Travel Information Management Services (TIMS)
Hotel Web Sites
8. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
How many minutes should it take to process a reservation?
What are these global distribution system providers worth?
Guest History Database
9. Some get suites - some get singles - all pay same rate
Four primary functions of ASPs
Seamless Connectivity
Amendments/alterations to the reservation
Flat Rate/Run of the House
10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Central Reservation Office (CRO)
Four primary functions of ASPs
Committed Rooms
Selling Against Room Block
11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Four primary functions of ASPs
Four Global Distribution System Providers
Internet and Web-Based Reservations
Selling Against Room Block
12. The role that airline reservation systems played
Stayover
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
No Show
13. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Expected Arrivals
Expedia Competitive Price Grid Report
Guest History Database
14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Overbooking percentage
Expedia Competitive Price Grid Report
Selling Against Room Block
Room Count
15. Convention guest who try to get a better rate by using other deals
Attrition/Pick-Up Rate
Guest History Database
Smith Travel Research's STAR Reports
Unidentified Delegates
16. Guest who leave earlier than expected
Spread Rate
Understay
Early Arrivals
Fenced Rates
17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Walking the Guest
Group Business
Automated Inventory Tracking System
Travel Information Management Services (TIMS)
18. Guest without reservations needing rooms
Hotelligence Report
No Show
Expected Arrivals
Walk-ins
19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Where did we steal Yield Management from?
Travel Information Management Services (TIMS)
Adjusting the Room Block
Fenced Rates
20. The American Society of Association Executives
ASAE
Hotelligence Report
Overbooking percentage
Pegasus Solutions
21. Needed for large conventions where delegates may stay in many hotels
Overbooking percentage
Role of the Housing Bureau
PHASER complete Access Reports
Travel Information Management Services (TIMS)
22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Expected Departures
Four Global Distribution System Providers
Walk-ins
23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Global Distribution System (GDS)
Early Arrivals
Role of the Housing Bureau
24. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Stayover
Attrition/Pick-Up Rate
Out of Order Rooms (OOO)
Travel Information Management Services (TIMS)
25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Out of Order Rooms (OOO)
Internet and Web-Based Reservations
Chain Sites
Central Reservation System (CRS)
26. Logical rules that give options based on sensitivity
Fenced Rates
Application Service Providers (ASPs)
Four primary functions of ASPs
Pegasus Solutions
27. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Hotelligence Report
ASAE
Reservations to take
28. Speaking the same language within incompatible systems
Electronic Switch Technology
Room Count
Fenced Rates
Hotelligence Report
29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Optional Reservation Data
Committed Rooms
Guest History Database
30. Status of rooms sold and available
Early Arrivals
Committed Rooms
Room Count
Meta-Search Technology
31. The act of controlling rates and restricting occupancy to maximize gross room revenues
Amendments/alterations to the reservation
PHASER complete Access Reports
Yield Management Revolution
Guest History Database
32. Hurdle point is set - lower rates rejected
What are these global distribution system providers worth?
Walk-ins
Hotel Web Sites
Nests and Hurdles
33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Four Global Distribution System Providers
Convention and Vistor Bureaus (CVBs)
Walk-ins
Hotelligence Report
34. Place and date more important than rate.
Group Guests
Four Global Distribution System Providers
Meta-Search Technology
Artificial Intelligence/ Expert Systems
35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Selling Against Room Block
Role of Yield Management Systems
PHASER complete Access Reports
Guest History Database
36. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Understay
Four Global Distribution System Providers
What are these global distribution system providers worth?
37. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
Unidentified Delegates
38. Faster - more accurate - sells more rooms at higher rates
Corporate Guests
In-House Reservation Center
What are these global distribution system providers worth?
Seamless Connectivity
39. Based entirely on historical date. Does not share specific performance date for each competing property.
40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Expedia Competitive Price Grid Report
Nests and Hurdles
Where did we steal Yield Management from?
41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
House Count
Corporate Guests
Understay
Leisure Guests
42. More sophisticated - accounting for many issues
Adjusted Room Count
Meta-Search Technology
Optional Reservation Data
Overbooking percentage
43. Number of guests in hotel
House Count
Walk-ins
Understay
Guest History Database
44. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Hotelligence Report
Fenced Rates
Artificial Intelligence/ Expert Systems
45. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Overbooking
Search Engine Optimization
Selling Against Room Block
46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Out of Order Rooms (OOO)
Central Reservation System (CRS)
Walking the Guest
Categories of Group Business
47. Guest who stay longer than booked
Overstay
Leisure Guests
Early Arrivals
Walk-ins
48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Unidentified Delegates
Search Engine Optimization
Components of the Simple Room Count
Convention and Vistor Bureaus (CVBs)
49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Adjusted Room Count
Adjusting the Room Block
Reservations to take
Electronic Switch Technology
50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Leisure Guests
Components of the Simple Room Count
Third Party Travel Sites
Central Reservation System (CRS)