Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking

2. Convention guest who try to get a better rate by using other deals

3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

4. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

5. CRS for hire - used by smaller chains - independent hotels.

6. More sophisticated - accounting for many issues

7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

8. Status of rooms sold and available

9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

10. Guest who leave earlier than expected

11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

12. Hurdle point is set - lower rates rejected

13. The role that airline reservation systems played

14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

15. Yesterdays stay-overs + today's reserved arrivals

16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

17. Speaking the same language within incompatible systems

18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

19. The actual office site at which chain reservationists reside.

20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

21. Hotel sets up and sells own package to individuals. May be better than the group rate.

22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

29. Some get suites - some get singles - all pay same rate

30. Based entirely on historical date. Does not share specific performance date for each competing property.

31. Guest booked to depart today

32. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

33. Changes in dates - names - numbers - room types etc.

34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

35. More rooms sold than available - done deliberately.

36. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

37. Needed for large conventions where delegates may stay in many hotels

38. When a person calls directly to the hotel to book their reservations.

39. Software companies that offer a suite of software applications via Internet-based access.

40. The American Society of Association Executives

41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

42. 5-7%

43. The Airlines

44. Guest without reservations needing rooms

45. Guest who arrive days before booking

46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

47. 2-3 minutes

48. Estimated over $80 billion. Group delegates spend more dollars.

49. A negotiated discount below the rack rate. Members pick the rate they want to pay

50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.