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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Understay
Where did we steal Yield Management from?
Third Party Travel Sites
2. Guest who leave earlier than expected
IT packages
Understay
Overbooking percentage
Fenced Rates
3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Adjusted Room Count
Amendments/alterations to the reservation
Pegasus Solutions
Selling Against Room Block
4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Reservations to take
Chain Sites
Unidentified Delegates
5. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Four Global Distribution System Providers
Third Party Travel Sites
Chain Sites
6. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Categories of Group Business
Walking the Guest
Electronic Switch Technology
Seamless Connectivity
7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Four Global Distribution System Providers
Automated Inventory Tracking System
Fenced Rates
8. Number of guests in hotel
Convention and Vistor Bureaus (CVBs)
Four Global Distribution System Providers
Early Arrivals
House Count
9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Committed Rooms
Seamless Connectivity
Selling Against Room Block
Role of Yield Management Systems
10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Walk-ins
Flat Rate/Run of the House
Out of Order Rooms (OOO)
Overstay
11. Guest who stay longer than booked
Out of Inventory Rooms (OOI)
Third Party Travel Sites
PHASER complete Access Reports
Overstay
12. Some get suites - some get singles - all pay same rate
Four primary functions of ASPs
Flat Rate/Run of the House
Four Global Distribution System Providers
Walk-ins
13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Spread Rate
Overbooking percentage
Independent Reservation Services
14. Logical rules that give options based on sensitivity
Four Global Distribution System Providers
Fenced Rates
Artificial Intelligence/ Expert Systems
PHASER complete Access Reports
15. Speaking the same language within incompatible systems
Group Business
Four primary functions of ASPs
Walking the Guest
Electronic Switch Technology
16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Role of the Housing Bureau
Hotel Web Sites
Pegasus Solutions
Yield Management Revolution
17. More rooms sold than available - done deliberately.
Internet and Web-Based Reservations
Independent Reservation Services
Out of Order Rooms (OOO)
Overbooking
18. Yesterdays stay-overs + today's reserved arrivals
Role of Yield Management Systems
Overstay
Committed Rooms
Fenced Rates
19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
No Show
Travel Information Management Services (TIMS)
Hotelligence Report
20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Overbooking percentage
In-House Reservation Center
Optional Reservation Data
21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Amendments/alterations to the reservation
Chain Sites
Attrition/Pick-Up Rate
Central Reservation Office (CRO)
22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Attrition/Pick-Up Rate
Global Distribution System (GDS)
Four Global Distribution System Providers
23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Guest History Database
Chain Sites
Convention and Vistor Bureaus (CVBs)
24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Walking the Guest
Four Global Distribution System Providers
Central Reservation System (CRS)
Expedia Competitive Price Grid Report
25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Chain Sites
Four primary functions of ASPs
Unidentified Delegates
26. 2-3 minutes
Hotelligence Report
Electronic Switch Technology
How many minutes should it take to process a reservation?
Four primary functions of ASPs
27. CRS for hire - used by smaller chains - independent hotels.
Meta-Search Technology
Unidentified Delegates
Spread Rate
Independent Reservation Services
28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Overbooking
Four primary functions of ASPs
Automated Inventory Tracking System
Fenced Rates
29. Based entirely on historical date. Does not share specific performance date for each competing property.
30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Group Business
Selling Against Room Block
Early Arrivals
31. Status of rooms sold and available
Automated Inventory Tracking System
Selling Against Room Block
Room Count
Reservations to take
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Amendments/alterations to the reservation
Central Reservation System (CRS)
Four primary functions of ASPs
Spread Rate
33. Continuing guest - as per booking
Convention and Vistor Bureaus (CVBs)
Walking the Guest
Electronic Switch Technology
Stayover
34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Categories of Group Business
IT packages
Amendments/alterations to the reservation
Internet and Web-Based Reservations
35. Software companies that offer a suite of software applications via Internet-based access.
Expedia Competitive Price Grid Report
Attrition/Pick-Up Rate
Group Business
Application Service Providers (ASPs)
36. 100 booked - 40 used means 60% attrition - 40% pick-up
Role of the Housing Bureau
Room Count
Attrition/Pick-Up Rate
Third Party Travel Sites
37. When a person calls directly to the hotel to book their reservations.
Out of Order Rooms (OOO)
In-House Reservation Center
Guest History Database
Independent Reservation Services
38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Adjusted Room Count
House Count
Reservations to take
Automated Inventory Tracking System
39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Overstay
House Count
Expected Arrivals
40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Unidentified Delegates
Room Count
Hotelligence Report
41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Internet and Web-Based Reservations
Out of Inventory Rooms (OOI)
Application Service Providers (ASPs)
Reservations to take
42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Early Arrivals
Role of Yield Management Systems
Optional Reservation Data
Meta-Search Technology
43. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Central Reservation Office (CRO)
Walking the Guest
Walk-ins
44. More sophisticated - accounting for many issues
Convention and Vistor Bureaus (CVBs)
Adjusted Room Count
Search Engine Optimization
Group Guests
45. Guest booked to depart today
Corporate Guests
Role of Yield Management Systems
Chain Sites
Expected Departures
46. The Airlines
Automated Inventory Tracking System
Where did we steal Yield Management from?
Four primary functions of ASPs
Out of Order Rooms (OOO)
47. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Adjusted Room Count
Out of Order Rooms (OOO)
House Count
48. History and preferences of that particular guest. Being used more often today
Out of Order Rooms (OOO)
Group Business
Search Engine Optimization
Guest History Database
49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Overstay
No Show
Independent Reservation Services
Spread Rate
50. The actual office site at which chain reservationists reside.
Convention and Vistor Bureaus (CVBs)
Categories of Group Business
Attrition/Pick-Up Rate
Central Reservation Office (CRO)