Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms






2. 5-7%






3. Software companies that offer a suite of software applications via Internet-based access.






4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. Place and date more important than rate.






7. Yesterdays stay-overs + today's reserved arrivals






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Guest who arrive days before booking






10. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






11. Guest booked to depart today






12. Based entirely on historical date. Does not share specific performance date for each competing property.


13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. History and preferences of that particular guest. Being used more often today






15. When a person calls directly to the hotel to book their reservations.






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Speaking the same language within incompatible systems






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






22. Hurdle point is set - lower rates rejected






23. More rooms sold than available - done deliberately.






24. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. The actual office site at which chain reservationists reside.






29. The role that airline reservation systems played






30. Guest who stay longer than booked






31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






32. Hotel sets up and sells own package to individuals. May be better than the group rate.






33. Changes in dates - names - numbers - room types etc.






34. Status of rooms sold and available






35. Guest who leave earlier than expected






36. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. Number of guests in hotel






44. 2-3 minutes






45. Guests booked to arrive today






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Convention guest who try to get a better rate by using other deals






50. The American Society of Association Executives