Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






4. Changes in dates - names - numbers - room types etc.






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. 100 booked - 40 used means 60% attrition - 40% pick-up






7. Faster - more accurate - sells more rooms at higher rates






8. The American Society of Association Executives






9. 5-7%






10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. Yesterdays stay-overs + today's reserved arrivals






14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






15. Place and date more important than rate.






16. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






17. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. The Airlines






20. Guest who stay longer than booked






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. Number of guests in hotel






23. Continuing guest - as per booking






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. Speaking the same language within incompatible systems






26. Guest who arrive days before booking






27. Logical rules that give options based on sensitivity






28. History and preferences of that particular guest. Being used more often today






29. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






30. When a person calls directly to the hotel to book their reservations.






31. Needed for large conventions where delegates may stay in many hotels






32. Based entirely on historical date. Does not share specific performance date for each competing property.


33. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






34. Guests booked to arrive today






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Hotel sets up and sells own package to individuals. May be better than the group rate.






37. Guest without reservations needing rooms






38. Software companies that offer a suite of software applications via Internet-based access.






39. Status of rooms sold and available






40. Convention guest who try to get a better rate by using other deals






41. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. 2-3 minutes






45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






46. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






47. The actual office site at which chain reservationists reside.






48. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






49. More sophisticated - accounting for many issues






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address