Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. More rooms sold than available - done deliberately.






3. Guest who leave earlier than expected






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Speaking the same language within incompatible systems






6. When a person calls directly to the hotel to book their reservations.






7. Some get suites - some get singles - all pay same rate






8. Guests booked to arrive today






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. A negotiated discount below the rack rate. Members pick the rate they want to pay






11. Guest without reservations needing rooms






12. 2-3 minutes






13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






19. Changes in dates - names - numbers - room types etc.






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. Place and date more important than rate.






22. Yesterdays stay-overs + today's reserved arrivals






23. The actual office site at which chain reservationists reside.






24. Needed for large conventions where delegates may stay in many hotels






25. Continuing guest - as per booking






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. Estimated over $80 billion. Group delegates spend more dollars.






28. Hurdle point is set - lower rates rejected






29. Guest booked to depart today






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. The American Society of Association Executives






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






37. Status of rooms sold and available






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. The Airlines






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. More sophisticated - accounting for many issues






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. History and preferences of that particular guest. Being used more often today






48. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Logical rules that give options based on sensitivity