Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Number of guests in hotel






4. The role that airline reservation systems played






5. Needed for large conventions where delegates may stay in many hotels






6. CRS for hire - used by smaller chains - independent hotels.






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. Hurdle point is set - lower rates rejected






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. Logical rules that give options based on sensitivity






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Changes in dates - names - numbers - room types etc.






17. History and preferences of that particular guest. Being used more often today






18. 2-3 minutes






19. More sophisticated - accounting for many issues






20. The actual office site at which chain reservationists reside.






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






23. Convention guest who try to get a better rate by using other deals






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. Place and date more important than rate.






29. Guests booked to arrive today






30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. The American Society of Association Executives






32. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






33. Guest who stay longer than booked






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. Estimated over $80 billion. Group delegates spend more dollars.






37. The Airlines






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. 5-7%






41. More rooms sold than available - done deliberately.






42. 100 booked - 40 used means 60% attrition - 40% pick-up






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. Based entirely on historical date. Does not share specific performance date for each competing property.

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45. Guest booked to depart today






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Speaking the same language within incompatible systems






48. Yesterdays stay-overs + today's reserved arrivals






49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






50. A negotiated discount below the rack rate. Members pick the rate they want to pay