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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

2. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

6. The act of controlling rates and restricting occupancy to maximize gross room revenues

7. Status of rooms sold and available

8. Guest booked to depart today

9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

10. Needed for large conventions where delegates may stay in many hotels

11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

13. Guest who stay longer than booked

14. History and preferences of that particular guest. Being used more often today

15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

16. Software companies that offer a suite of software applications via Internet-based access.

17. Guest without reservations needing rooms

18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

19. Faster - more accurate - sells more rooms at higher rates

20. Based entirely on historical date. Does not share specific performance date for each competing property.

21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

23. Yesterdays stay-overs + today's reserved arrivals

24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

26. Estimated over $80 billion. Group delegates spend more dollars.

27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

28. Speaking the same language within incompatible systems

29. When a person calls directly to the hotel to book their reservations.

30. Guest who leave earlier than expected

31. Hotel sets up and sells own package to individuals. May be better than the group rate.

32. A negotiated discount below the rack rate. Members pick the rate they want to pay

33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

35. The Airlines

36. The actual office site at which chain reservationists reside.

37. Hurdle point is set - lower rates rejected

38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

39. CRS for hire - used by smaller chains - independent hotels.

40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

41. 5-7%

42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

43. More sophisticated - accounting for many issues

44. Some get suites - some get singles - all pay same rate

45. Changes in dates - names - numbers - room types etc.

46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

47. The American Society of Association Executives

48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

49. Continuing guest - as per booking

50. Convention guest who try to get a better rate by using other deals