Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. The act of controlling rates and restricting occupancy to maximize gross room revenues






3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






7. Status of rooms sold and available






8. Changes in dates - names - numbers - room types etc.






9. Logical rules that give options based on sensitivity






10. When a person calls directly to the hotel to book their reservations.






11. The role that airline reservation systems played






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






14. Place and date more important than rate.






15. Guest booked to depart today






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Some get suites - some get singles - all pay same rate






24. Guest without reservations needing rooms






25. Estimated over $80 billion. Group delegates spend more dollars.






26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






28. Convention guest who try to get a better rate by using other deals






29. 2-3 minutes






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. Speaking the same language within incompatible systems






32. Guest who stay longer than booked






33. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






34. Guest who arrive days before booking






35. Faster - more accurate - sells more rooms at higher rates






36. Software companies that offer a suite of software applications via Internet-based access.






37. Based entirely on historical date. Does not share specific performance date for each competing property.


38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. Yesterdays stay-overs + today's reserved arrivals






40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






42. 100 booked - 40 used means 60% attrition - 40% pick-up






43. Guest who leave earlier than expected






44. CRS for hire - used by smaller chains - independent hotels.






45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. Number of guests in hotel






48. A negotiated discount below the rack rate. Members pick the rate they want to pay






49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






50. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only