Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






3. The American Society of Association Executives






4. Changes in dates - names - numbers - room types etc.






5. Speaking the same language within incompatible systems






6. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






7. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






8. Number of guests in hotel






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. 5-7%






11. Guests booked to arrive today






12. 100 booked - 40 used means 60% attrition - 40% pick-up






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






16. 2-3 minutes






17. Guest booked to depart today






18. Convention guest who try to get a better rate by using other deals






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






22. A negotiated discount below the rack rate. Members pick the rate they want to pay






23. Hotel sets up and sells own package to individuals. May be better than the group rate.






24. Estimated over $80 billion. Group delegates spend more dollars.






25. Some get suites - some get singles - all pay same rate






26. Software companies that offer a suite of software applications via Internet-based access.






27. Place and date more important than rate.






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. Needed for large conventions where delegates may stay in many hotels






33. Status of rooms sold and available






34. More rooms sold than available - done deliberately.






35. CRS for hire - used by smaller chains - independent hotels.






36. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






37. Hurdle point is set - lower rates rejected






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






40. More sophisticated - accounting for many issues






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. The actual office site at which chain reservationists reside.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. Based entirely on historical date. Does not share specific performance date for each competing property.

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48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






49. Guest who leave earlier than expected






50. Faster - more accurate - sells more rooms at higher rates