Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. The Airlines






4. CRS for hire - used by smaller chains - independent hotels.






5. History and preferences of that particular guest. Being used more often today






6. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. 5-7%






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. Estimated over $80 billion. Group delegates spend more dollars.






11. More sophisticated - accounting for many issues






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Faster - more accurate - sells more rooms at higher rates






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Guest who stay longer than booked






18. Changes in dates - names - numbers - room types etc.






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. Software companies that offer a suite of software applications via Internet-based access.






24. Guest booked to depart today






25. Place and date more important than rate.






26. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. Convention guest who try to get a better rate by using other deals






29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






30. Logical rules that give options based on sensitivity






31. Status of rooms sold and available






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. More rooms sold than available - done deliberately.






34. The role that airline reservation systems played






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. Needed for large conventions where delegates may stay in many hotels






39. Guests booked to arrive today






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. Continuing guest - as per booking






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. Hotel sets up and sells own package to individuals. May be better than the group rate.






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. When a person calls directly to the hotel to book their reservations.