Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. Guest who leave earlier than expected






3. Faster - more accurate - sells more rooms at higher rates






4. Status of rooms sold and available






5. Changes in dates - names - numbers - room types etc.






6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






7. Speaking the same language within incompatible systems






8. Guest who arrive days before booking






9. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






10. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Continuing guest - as per booking






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






16. The actual office site at which chain reservationists reside.






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. Place and date more important than rate.






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. Guest without reservations needing rooms






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Convention guest who try to get a better rate by using other deals






25. Hurdle point is set - lower rates rejected






26. Based entirely on historical date. Does not share specific performance date for each competing property.

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27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. Number of guests in hotel






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. Guests booked to arrive today






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






34. Needed for large conventions where delegates may stay in many hotels






35. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






38. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






39. The role that airline reservation systems played






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Estimated over $80 billion. Group delegates spend more dollars.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. The American Society of Association Executives






45. Guest who stay longer than booked






46. 5-7%






47. Logical rules that give options based on sensitivity






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)