Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. History and preferences of that particular guest. Being used more often today






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. The Airlines






5. Guest without reservations needing rooms






6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. The role that airline reservation systems played






10. The American Society of Association Executives






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. Place and date more important than rate.






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






16. Yesterdays stay-overs + today's reserved arrivals






17. Logical rules that give options based on sensitivity






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Number of guests in hotel






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. 5-7%






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






28. Speaking the same language within incompatible systems






29. Based entirely on historical date. Does not share specific performance date for each competing property.


30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Estimated over $80 billion. Group delegates spend more dollars.






32. Software companies that offer a suite of software applications via Internet-based access.






33. More sophisticated - accounting for many issues






34. Convention guest who try to get a better rate by using other deals






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. Guest who leave earlier than expected






37. Changes in dates - names - numbers - room types etc.






38. Hurdle point is set - lower rates rejected






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






42. The act of controlling rates and restricting occupancy to maximize gross room revenues






43. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






44. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






45. Status of rooms sold and available






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. Guest who stay longer than booked






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Needed for large conventions where delegates may stay in many hotels






50. 2-3 minutes