Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. Speaking the same language within incompatible systems






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. Some get suites - some get singles - all pay same rate






8. The act of controlling rates and restricting occupancy to maximize gross room revenues






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. Status of rooms sold and available






11. Guest booked to depart today






12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






13. Estimated over $80 billion. Group delegates spend more dollars.






14. More rooms sold than available - done deliberately.






15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






16. CRS for hire - used by smaller chains - independent hotels.






17. 5-7%






18. Number of guests in hotel






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. The actual office site at which chain reservationists reside.






21. 2-3 minutes






22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. The role that airline reservation systems played






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. Changes in dates - names - numbers - room types etc.






28. The American Society of Association Executives






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. The Airlines






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. Guest who arrive days before booking






33. Yesterdays stay-overs + today's reserved arrivals






34. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






35. Logical rules that give options based on sensitivity






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. Software companies that offer a suite of software applications via Internet-based access.






38. Guest without reservations needing rooms






39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






40. Guest who leave earlier than expected






41. Place and date more important than rate.






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. A negotiated discount below the rack rate. Members pick the rate they want to pay






45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Based entirely on historical date. Does not share specific performance date for each competing property.


47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. When a person calls directly to the hotel to book their reservations.






49. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






50. Convention guest who try to get a better rate by using other deals