Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives






2. Changes in dates - names - numbers - room types etc.






3. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. Logical rules that give options based on sensitivity






6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. 5-7%






8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. Speaking the same language within incompatible systems






11. Needed for large conventions where delegates may stay in many hotels






12. History and preferences of that particular guest. Being used more often today






13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Hurdle point is set - lower rates rejected






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. The actual office site at which chain reservationists reside.






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






22. Guest who stay longer than booked






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. Guest who leave earlier than expected






27. Some get suites - some get singles - all pay same rate






28. Place and date more important than rate.






29. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






30. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






31. Estimated over $80 billion. Group delegates spend more dollars.






32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






33. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






34. More sophisticated - accounting for many issues






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. The role that airline reservation systems played






37. Yesterdays stay-overs + today's reserved arrivals






38. Continuing guest - as per booking






39. Faster - more accurate - sells more rooms at higher rates






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Guest who arrive days before booking






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. CRS for hire - used by smaller chains - independent hotels.






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Status of rooms sold and available






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Number of guests in hotel






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations