Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests booked to arrive today






2. Hurdle point is set - lower rates rejected






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






6. 2-3 minutes






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. Speaking the same language within incompatible systems






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. The Airlines






11. Guest who stay longer than booked






12. More sophisticated - accounting for many issues






13. Faster - more accurate - sells more rooms at higher rates






14. When a person calls directly to the hotel to book their reservations.






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. Yesterdays stay-overs + today's reserved arrivals






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. More rooms sold than available - done deliberately.






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. Number of guests in hotel






22. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. The role that airline reservation systems played






25. Estimated over $80 billion. Group delegates spend more dollars.






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






28. Convention guest who try to get a better rate by using other deals






29. Guest who leave earlier than expected






30. Guest booked to depart today






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. Hotel sets up and sells own package to individuals. May be better than the group rate.






35. Place and date more important than rate.






36. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






37. History and preferences of that particular guest. Being used more often today






38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






39. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






40. The actual office site at which chain reservationists reside.






41. CRS for hire - used by smaller chains - independent hotels.






42. Status of rooms sold and available






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. The act of controlling rates and restricting occupancy to maximize gross room revenues






49. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






50. Needed for large conventions where delegates may stay in many hotels