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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Early Arrivals
Selling Against Room Block
Fenced Rates
Overbooking percentage
2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Flat Rate/Run of the House
Nests and Hurdles
Unidentified Delegates
No Show
3. Guest who arrive days before booking
Convention and Vistor Bureaus (CVBs)
Where did we steal Yield Management from?
Corporate Guests
Early Arrivals
4. Place and date more important than rate.
Optional Reservation Data
Smith Travel Research's STAR Reports
Four Global Distribution System Providers
Group Guests
5. Guest without reservations needing rooms
Walk-ins
Optional Reservation Data
PHASER complete Access Reports
IT packages
6. Guest who stay longer than booked
Overstay
In-House Reservation Center
Automated Inventory Tracking System
Application Service Providers (ASPs)
7. Faster - more accurate - sells more rooms at higher rates
Adjusting the Room Block
Amendments/alterations to the reservation
Early Arrivals
Seamless Connectivity
8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Global Distribution System (GDS)
Optional Reservation Data
Travel Information Management Services (TIMS)
Components of the Simple Room Count
9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Adjusted Room Count
Corporate Guests
No Show
10. 5-7%
Overbooking percentage
Four primary functions of ASPs
Out of Inventory Rooms (OOI)
Meta-Search Technology
11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Room Count
Group Guests
Role of the Housing Bureau
12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
IT packages
Unidentified Delegates
Group Guests
13. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Understay
ASAE
Central Reservation System (CRS)
Expected Arrivals
14. Guests booked to arrive today
Committed Rooms
Expected Arrivals
Role of Yield Management Systems
Group Guests
15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Amendments/alterations to the reservation
Adjusting the Room Block
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
16. Status of rooms sold and available
Adjusted Room Count
Early Arrivals
Room Count
Committed Rooms
17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Room Count
Components of the Simple Room Count
Hotelligence Report
Four primary functions of ASPs
18. 100 booked - 40 used means 60% attrition - 40% pick-up
Room Count
Attrition/Pick-Up Rate
Four Global Distribution System Providers
Group Guests
19. The act of controlling rates and restricting occupancy to maximize gross room revenues
Application Service Providers (ASPs)
Optional Reservation Data
PHASER complete Access Reports
Yield Management Revolution
20. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Role of Yield Management Systems
Stayover
Hotelligence Report
Optional Reservation Data
21. Convention guest who try to get a better rate by using other deals
Overbooking
Unidentified Delegates
Walking the Guest
Smith Travel Research's STAR Reports
22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Adjusting the Room Block
Leisure Guests
Fenced Rates
Hotelligence Report
23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
In-House Reservation Center
Committed Rooms
Where did we steal Yield Management from?
24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Travel Information Management Services (TIMS)
Chain Sites
Hotelligence Report
Smith Travel Research's STAR Reports
25. A negotiated discount below the rack rate. Members pick the rate they want to pay
Artificial Intelligence/ Expert Systems
Spread Rate
Group Business
Room Count
26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Overbooking
Walking the Guest
Central Reservation System (CRS)
ASAE
27. When a person calls directly to the hotel to book their reservations.
Adjusting the Room Block
In-House Reservation Center
Overstay
Central Reservation System (CRS)
28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Attrition/Pick-Up Rate
Guest History Database
Spread Rate
Expedia Competitive Price Grid Report
29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Amendments/alterations to the reservation
What are these global distribution system providers worth?
Corporate Guests
Role of the Housing Bureau
30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Role of Yield Management Systems
IT packages
In-House Reservation Center
31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Expected Departures
Pegasus Solutions
Smith Travel Research's STAR Reports
Overbooking
32. Needed for large conventions where delegates may stay in many hotels
Early Arrivals
In-House Reservation Center
Role of the Housing Bureau
Group Business
33. Logical rules that give options based on sensitivity
Overbooking
PHASER complete Access Reports
Fenced Rates
Spread Rate
34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Optional Reservation Data
Understay
Convention and Vistor Bureaus (CVBs)
Overstay
35. Yesterdays stay-overs + today's reserved arrivals
Hotel Web Sites
Yield Management Revolution
Committed Rooms
Role of Yield Management Systems
36. Based entirely on historical date. Does not share specific performance date for each competing property.
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37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Unidentified Delegates
PHASER complete Access Reports
Expected Departures
Overstay
38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
House Count
Reservations to take
Flat Rate/Run of the House
Expected Departures
39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Adjusted Room Count
Third Party Travel Sites
Convention and Vistor Bureaus (CVBs)
Where did we steal Yield Management from?
40. More sophisticated - accounting for many issues
IT packages
Adjusted Room Count
Convention and Vistor Bureaus (CVBs)
Automated Inventory Tracking System
41. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Expected Arrivals
Overbooking percentage
In-House Reservation Center
42. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Chain Sites
House Count
Automated Inventory Tracking System
What are these global distribution system providers worth?
43. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
PHASER complete Access Reports
Search Engine Optimization
IT packages
Walking the Guest
44. 2-3 minutes
How many minutes should it take to process a reservation?
Electronic Switch Technology
Flat Rate/Run of the House
Independent Reservation Services
45. History and preferences of that particular guest. Being used more often today
IT packages
Guest History Database
Nests and Hurdles
Overstay
46. The role that airline reservation systems played
Global Distribution System (GDS)
Room Count
Committed Rooms
Adjusted Room Count
47. The actual office site at which chain reservationists reside.
House Count
Attrition/Pick-Up Rate
Central Reservation Office (CRO)
Role of the Housing Bureau
48. More rooms sold than available - done deliberately.
How many minutes should it take to process a reservation?
Reservations to take
Overbooking
IT packages
49. Guest booked to depart today
Seamless Connectivity
Expected Departures
Pegasus Solutions
Hotel Web Sites
50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Role of the Housing Bureau
Central Reservation System (CRS)
Where did we steal Yield Management from?