Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking






2. CRS for hire - used by smaller chains - independent hotels.






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. When a person calls directly to the hotel to book their reservations.






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






7. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






8. Convention guest who try to get a better rate by using other deals






9. Guest without reservations needing rooms






10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






11. 100 booked - 40 used means 60% attrition - 40% pick-up






12. More sophisticated - accounting for many issues






13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






14. More rooms sold than available - done deliberately.






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. Number of guests in hotel






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. Speaking the same language within incompatible systems






20. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






21. Estimated over $80 billion. Group delegates spend more dollars.






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






24. The role that airline reservation systems played






25. The actual office site at which chain reservationists reside.






26. Software companies that offer a suite of software applications via Internet-based access.






27. Needed for large conventions where delegates may stay in many hotels






28. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






32. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






33. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






34. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






35. Status of rooms sold and available






36. 5-7%






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. The American Society of Association Executives






40. Guest who stay longer than booked






41. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






42. The act of controlling rates and restricting occupancy to maximize gross room revenues






43. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






44. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






45. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. History and preferences of that particular guest. Being used more often today






48. Logical rules that give options based on sensitivity






49. Changes in dates - names - numbers - room types etc.






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests