Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. CRS for hire - used by smaller chains - independent hotels.






6. History and preferences of that particular guest. Being used more often today






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






10. More sophisticated - accounting for many issues






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. Speaking the same language within incompatible systems






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. 2-3 minutes






15. Guest without reservations needing rooms






16. Logical rules that give options based on sensitivity






17. Needed for large conventions where delegates may stay in many hotels






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Guests booked to arrive today






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. The role that airline reservation systems played






23. Number of guests in hotel






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. The Airlines






27. Convention guest who try to get a better rate by using other deals






28. Hotel sets up and sells own package to individuals. May be better than the group rate.






29. Software companies that offer a suite of software applications via Internet-based access.






30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Yesterdays stay-overs + today's reserved arrivals






33. Continuing guest - as per booking






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






37. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






38. Faster - more accurate - sells more rooms at higher rates






39. More rooms sold than available - done deliberately.






40. The American Society of Association Executives






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Status of rooms sold and available






43. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Hurdle point is set - lower rates rejected






46. Some get suites - some get singles - all pay same rate






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.