Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. Some get suites - some get singles - all pay same rate






3. Hurdle point is set - lower rates rejected






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. History and preferences of that particular guest. Being used more often today






9. Number of guests in hotel






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. Place and date more important than rate.






12. Guest who stay longer than booked






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. Faster - more accurate - sells more rooms at higher rates






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Software companies that offer a suite of software applications via Internet-based access.






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Guest who leave earlier than expected






20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. The Airlines






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. Speaking the same language within incompatible systems






25. Status of rooms sold and available






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. The actual office site at which chain reservationists reside.






31. Guests booked to arrive today






32. Convention guest who try to get a better rate by using other deals






33. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






34. Guest who arrive days before booking






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. Guest without reservations needing rooms






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. 5-7%






44. The role that airline reservation systems played






45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






46. Changes in dates - names - numbers - room types etc.






47. More sophisticated - accounting for many issues






48. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






49. Based entirely on historical date. Does not share specific performance date for each competing property.


50. 100 booked - 40 used means 60% attrition - 40% pick-up