Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. History and preferences of that particular guest. Being used more often today






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. Estimated over $80 billion. Group delegates spend more dollars.






7. The American Society of Association Executives






8. Continuing guest - as per booking






9. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. Guest without reservations needing rooms






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. Guest who arrive days before booking






14. The actual office site at which chain reservationists reside.






15. Some get suites - some get singles - all pay same rate






16. Status of rooms sold and available






17. Changes in dates - names - numbers - room types etc.






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. Guests booked to arrive today






20. Guest who leave earlier than expected






21. 2-3 minutes






22. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






23. 5-7%






24. Convention guest who try to get a better rate by using other deals






25. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Logical rules that give options based on sensitivity






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. Hurdle point is set - lower rates rejected






32. More rooms sold than available - done deliberately.






33. The Airlines






34. Yesterdays stay-overs + today's reserved arrivals






35. More sophisticated - accounting for many issues






36. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. Speaking the same language within incompatible systems






41. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






42. Needed for large conventions where delegates may stay in many hotels






43. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






44. Number of guests in hotel






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. The role that airline reservation systems played






47. Software companies that offer a suite of software applications via Internet-based access.






48. CRS for hire - used by smaller chains - independent hotels.






49. Place and date more important than rate.






50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals