Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Based entirely on historical date. Does not share specific performance date for each competing property.

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3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. The act of controlling rates and restricting occupancy to maximize gross room revenues






6. Faster - more accurate - sells more rooms at higher rates






7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Yesterdays stay-overs + today's reserved arrivals






12. Speaking the same language within incompatible systems






13. Some get suites - some get singles - all pay same rate






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. A negotiated discount below the rack rate. Members pick the rate they want to pay






17. Needed for large conventions where delegates may stay in many hotels






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Changes in dates - names - numbers - room types etc.






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. Guest without reservations needing rooms






22. Guest who arrive days before booking






23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. CRS for hire - used by smaller chains - independent hotels.






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Place and date more important than rate.






29. Guest who leave earlier than expected






30. Logical rules that give options based on sensitivity






31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






32. Hurdle point is set - lower rates rejected






33. Estimated over $80 billion. Group delegates spend more dollars.






34. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






35. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






36. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






39. 5-7%






40. 100 booked - 40 used means 60% attrition - 40% pick-up






41. Guest who stay longer than booked






42. The role that airline reservation systems played






43. When a person calls directly to the hotel to book their reservations.






44. 2-3 minutes






45. The American Society of Association Executives






46. The Airlines






47. Guests booked to arrive today






48. The actual office site at which chain reservationists reside.






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. History and preferences of that particular guest. Being used more often today