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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Chain Sites
Optional Reservation Data
Selling Against Room Block
2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Reservations to take
Selling Against Room Block
Leisure Guests
House Count
3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Spread Rate
Adjusting the Room Block
In-House Reservation Center
Overbooking
4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Meta-Search Technology
Smith Travel Research's STAR Reports
Leisure Guests
5. More rooms sold than available - done deliberately.
Overbooking
Hotel Web Sites
Four Global Distribution System Providers
Spread Rate
6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Pegasus Solutions
PHASER complete Access Reports
Optional Reservation Data
Expected Departures
7. The Airlines
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Group Business
8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
In-House Reservation Center
Global Distribution System (GDS)
Hotelligence Report
Independent Reservation Services
9. A negotiated discount below the rack rate. Members pick the rate they want to pay
Four Global Distribution System Providers
Where did we steal Yield Management from?
Adjusted Room Count
Spread Rate
10. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Electronic Switch Technology
Room Count
Role of Yield Management Systems
Reservations to take
11. Estimated over $80 billion. Group delegates spend more dollars.
Overbooking percentage
Corporate Guests
Automated Inventory Tracking System
Group Business
12. The role that airline reservation systems played
Global Distribution System (GDS)
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Hotelligence Report
13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
No Show
Third Party Travel Sites
Adjusting the Room Block
Travel Information Management Services (TIMS)
14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Group Guests
Expedia Competitive Price Grid Report
Chain Sites
15. Continuing guest - as per booking
Optional Reservation Data
Stayover
Hotelligence Report
No Show
16. Based entirely on historical date. Does not share specific performance date for each competing property.
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17. Yesterdays stay-overs + today's reserved arrivals
Yield Management Revolution
PHASER complete Access Reports
Committed Rooms
Selling Against Room Block
18. Convention guest who try to get a better rate by using other deals
Role of Yield Management Systems
Early Arrivals
Understay
Unidentified Delegates
19. Faster - more accurate - sells more rooms at higher rates
Selling Against Room Block
Automated Inventory Tracking System
Seamless Connectivity
Internet and Web-Based Reservations
20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Categories of Group Business
Out of Order Rooms (OOO)
Corporate Guests
Fenced Rates
21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Overbooking
Expected Arrivals
Out of Inventory Rooms (OOI)
Stayover
22. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Smith Travel Research's STAR Reports
Fenced Rates
Components of the Simple Room Count
Early Arrivals
23. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Independent Reservation Services
Overbooking percentage
Flat Rate/Run of the House
Artificial Intelligence/ Expert Systems
24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Overbooking
Yield Management Revolution
Overstay
Internet and Web-Based Reservations
25. Guest without reservations needing rooms
Chain Sites
Walk-ins
House Count
Third Party Travel Sites
26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Components of the Simple Room Count
Overbooking percentage
Third Party Travel Sites
27. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Seamless Connectivity
Central Reservation System (CRS)
Internet and Web-Based Reservations
28. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Expected Departures
Guest History Database
Reservations to take
29. The act of controlling rates and restricting occupancy to maximize gross room revenues
Out of Order Rooms (OOO)
Yield Management Revolution
Overbooking percentage
IT packages
30. Software companies that offer a suite of software applications via Internet-based access.
Guest History Database
Meta-Search Technology
Electronic Switch Technology
Application Service Providers (ASPs)
31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Out of Inventory Rooms (OOI)
Search Engine Optimization
Room Count
Components of the Simple Room Count
32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
House Count
Independent Reservation Services
Fenced Rates
Pegasus Solutions
33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Stayover
Walking the Guest
Yield Management Revolution
Central Reservation System (CRS)
34. History and preferences of that particular guest. Being used more often today
Attrition/Pick-Up Rate
Pegasus Solutions
Guest History Database
Artificial Intelligence/ Expert Systems
35. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Smith Travel Research's STAR Reports
Hotelligence Report
Optional Reservation Data
36. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Global Distribution System (GDS)
Out of Inventory Rooms (OOI)
Automated Inventory Tracking System
37. Guest booked to depart today
Role of the Housing Bureau
Expected Departures
Adjusting the Room Block
Global Distribution System (GDS)
38. Guest who stay longer than booked
Spread Rate
Committed Rooms
Travel Information Management Services (TIMS)
Overstay
39. Place and date more important than rate.
Seamless Connectivity
Categories of Group Business
Group Business
Group Guests
40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Early Arrivals
PHASER complete Access Reports
Stayover
Role of the Housing Bureau
41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Role of the Housing Bureau
Third Party Travel Sites
Hotelligence Report
Expected Departures
42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Independent Reservation Services
Convention and Vistor Bureaus (CVBs)
Seamless Connectivity
Role of Yield Management Systems
43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Automated Inventory Tracking System
Search Engine Optimization
Expected Arrivals
44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Internet and Web-Based Reservations
IT packages
Selling Against Room Block
Automated Inventory Tracking System
45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Overstay
Chain Sites
No Show
46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Pegasus Solutions
Categories of Group Business
Third Party Travel Sites
Out of Order Rooms (OOO)
47. Status of rooms sold and available
Room Count
Artificial Intelligence/ Expert Systems
Nests and Hurdles
Attrition/Pick-Up Rate
48. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Expected Arrivals
Components of the Simple Room Count
Selling Against Room Block
49. 5-7%
Overbooking percentage
In-House Reservation Center
Where did we steal Yield Management from?
Central Reservation System (CRS)
50. Speaking the same language within incompatible systems
Expected Arrivals
Smith Travel Research's STAR Reports
Adjusted Room Count
Electronic Switch Technology