Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






2. Yesterdays stay-overs + today's reserved arrivals






3. Changes in dates - names - numbers - room types etc.






4. Hurdle point is set - lower rates rejected






5. Speaking the same language within incompatible systems






6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






7. When a person calls directly to the hotel to book their reservations.






8. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






9. The Airlines






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






12. Guest booked to depart today






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






16. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






17. Continuing guest - as per booking






18. Guests booked to arrive today






19. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






20. Place and date more important than rate.






21. Some get suites - some get singles - all pay same rate






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. The American Society of Association Executives






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. Guest who stay longer than booked






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. Hotel sets up and sells own package to individuals. May be better than the group rate.






28. The act of controlling rates and restricting occupancy to maximize gross room revenues






29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. The actual office site at which chain reservationists reside.






33. Guest without reservations needing rooms






34. Guest who leave earlier than expected






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. 100 booked - 40 used means 60% attrition - 40% pick-up






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Logical rules that give options based on sensitivity






39. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






40. The role that airline reservation systems played






41. Guest who arrive days before booking






42. Convention guest who try to get a better rate by using other deals






43. A negotiated discount below the rack rate. Members pick the rate they want to pay






44. 5-7%






45. Status of rooms sold and available






46. CRS for hire - used by smaller chains - independent hotels.






47. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






48. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






49. History and preferences of that particular guest. Being used more often today






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.