Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






2. History and preferences of that particular guest. Being used more often today






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. Faster - more accurate - sells more rooms at higher rates






8. Place and date more important than rate.






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. Guests booked to arrive today






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






15. Continuing guest - as per booking






16. 100 booked - 40 used means 60% attrition - 40% pick-up






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. 5-7%






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Guest who leave earlier than expected






21. The Airlines






22. Guest booked to depart today






23. Guest without reservations needing rooms






24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






25. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. Status of rooms sold and available






31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. More sophisticated - accounting for many issues






34. Guest who arrive days before booking






35. Some get suites - some get singles - all pay same rate






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. When a person calls directly to the hotel to book their reservations.






40. Hurdle point is set - lower rates rejected






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






43. CRS for hire - used by smaller chains - independent hotels.






44. Yesterdays stay-overs + today's reserved arrivals






45. Needed for large conventions where delegates may stay in many hotels






46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






49. Software companies that offer a suite of software applications via Internet-based access.






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation