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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms
Amendments/alterations to the reservation
Walk-ins
Chain Sites
Artificial Intelligence/ Expert Systems
2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Fenced Rates
Four Global Distribution System Providers
PHASER complete Access Reports
Flat Rate/Run of the House
3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Travel Information Management Services (TIMS)
House Count
Walking the Guest
Third Party Travel Sites
4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Role of Yield Management Systems
Four Global Distribution System Providers
Optional Reservation Data
Smith Travel Research's STAR Reports
5. Some get suites - some get singles - all pay same rate
In-House Reservation Center
Reservations to take
Four Global Distribution System Providers
Flat Rate/Run of the House
6. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Artificial Intelligence/ Expert Systems
Travel Information Management Services (TIMS)
Convention and Vistor Bureaus (CVBs)
Expected Arrivals
7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Smith Travel Research's STAR Reports
Flat Rate/Run of the House
Leisure Guests
Adjusted Room Count
8. Speaking the same language within incompatible systems
Electronic Switch Technology
Application Service Providers (ASPs)
Group Guests
Automated Inventory Tracking System
9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Hotel Web Sites
Selling Against Room Block
Four Global Distribution System Providers
10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Room Count
Adjusting the Room Block
Nests and Hurdles
11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Search Engine Optimization
Meta-Search Technology
Spread Rate
Out of Inventory Rooms (OOI)
12. Needed for large conventions where delegates may stay in many hotels
Unidentified Delegates
Convention and Vistor Bureaus (CVBs)
Role of the Housing Bureau
Guest History Database
13. The Airlines
Four primary functions of ASPs
Guest History Database
No Show
Where did we steal Yield Management from?
14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Amendments/alterations to the reservation
Central Reservation System (CRS)
House Count
15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Search Engine Optimization
Role of Yield Management Systems
Selling Against Room Block
Smith Travel Research's STAR Reports
16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Four Global Distribution System Providers
Amendments/alterations to the reservation
Four primary functions of ASPs
No Show
17. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
How many minutes should it take to process a reservation?
Guest History Database
Categories of Group Business
House Count
18. Continuing guest - as per booking
Internet and Web-Based Reservations
Overstay
Fenced Rates
Stayover
19. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Overbooking
Optional Reservation Data
Out of Order Rooms (OOO)
Adjusting the Room Block
20. Yesterdays stay-overs + today's reserved arrivals
Pegasus Solutions
Out of Order Rooms (OOO)
Committed Rooms
Nests and Hurdles
21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
IT packages
Meta-Search Technology
Reservations to take
Components of the Simple Room Count
22. History and preferences of that particular guest. Being used more often today
Application Service Providers (ASPs)
Group Guests
Spread Rate
Guest History Database
23. The actual office site at which chain reservationists reside.
Seamless Connectivity
Central Reservation Office (CRO)
Application Service Providers (ASPs)
Expedia Competitive Price Grid Report
24. Guest who arrive days before booking
Pegasus Solutions
Hotelligence Report
Components of the Simple Room Count
Early Arrivals
25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Nests and Hurdles
Selling Against Room Block
Central Reservation Office (CRO)
26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Central Reservation Office (CRO)
Role of the Housing Bureau
Unidentified Delegates
27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Amendments/alterations to the reservation
Room Count
Out of Order Rooms (OOO)
Adjusted Room Count
28. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Corporate Guests
Pegasus Solutions
Application Service Providers (ASPs)
Four Global Distribution System Providers
29. Convention guest who try to get a better rate by using other deals
Early Arrivals
ASAE
Unidentified Delegates
Flat Rate/Run of the House
30. Number of guests in hotel
Role of Yield Management Systems
Where did we steal Yield Management from?
Leisure Guests
House Count
31. Logical rules that give options based on sensitivity
Guest History Database
Application Service Providers (ASPs)
Fenced Rates
Leisure Guests
32. Guest who leave earlier than expected
Understay
PHASER complete Access Reports
Artificial Intelligence/ Expert Systems
Walking the Guest
33. Guests booked to arrive today
Yield Management Revolution
Spread Rate
Role of the Housing Bureau
Expected Arrivals
34. The American Society of Association Executives
Out of Order Rooms (OOO)
Adjusting the Room Block
Global Distribution System (GDS)
ASAE
35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Walk-ins
Expedia Competitive Price Grid Report
Central Reservation System (CRS)
Role of Yield Management Systems
36. 100 booked - 40 used means 60% attrition - 40% pick-up
Fenced Rates
Meta-Search Technology
Expected Arrivals
Attrition/Pick-Up Rate
37. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Pegasus Solutions
Corporate Guests
Meta-Search Technology
Spread Rate
38. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
ASAE
Amendments/alterations to the reservation
Spread Rate
39. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Adjusted Room Count
What are these global distribution system providers worth?
Room Count
40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Travel Information Management Services (TIMS)
Selling Against Room Block
Hotelligence Report
Group Business
41. More sophisticated - accounting for many issues
Hotelligence Report
Adjusted Room Count
Global Distribution System (GDS)
Seamless Connectivity
42. The role that airline reservation systems played
Unidentified Delegates
Room Count
How many minutes should it take to process a reservation?
Global Distribution System (GDS)
43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Corporate Guests
Internet and Web-Based Reservations
Chain Sites
Stayover
44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
In-House Reservation Center
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
Hotel Web Sites
45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Electronic Switch Technology
What are these global distribution system providers worth?
Artificial Intelligence/ Expert Systems
Expedia Competitive Price Grid Report
46. Based entirely on historical date. Does not share specific performance date for each competing property.
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47. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Role of the Housing Bureau
What are these global distribution system providers worth?
Hotel Web Sites
48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Fenced Rates
Walking the Guest
No Show
Meta-Search Technology
49. Hurdle point is set - lower rates rejected
Group Business
Amendments/alterations to the reservation
Nests and Hurdles
Convention and Vistor Bureaus (CVBs)
50. 2-3 minutes
How many minutes should it take to process a reservation?
Central Reservation System (CRS)
Automated Inventory Tracking System
Optional Reservation Data
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