Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. A negotiated discount below the rack rate. Members pick the rate they want to pay






3. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






4. Yesterdays stay-overs + today's reserved arrivals






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






7. Changes in dates - names - numbers - room types etc.






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. Guest who stay longer than booked






10. Place and date more important than rate.






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. The role that airline reservation systems played






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






15. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






17. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






20. 5-7%






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Convention guest who try to get a better rate by using other deals






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. Hotel sets up and sells own package to individuals. May be better than the group rate.






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. Guest who leave earlier than expected






30. Logical rules that give options based on sensitivity






31. The Airlines






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






34. Software companies that offer a suite of software applications via Internet-based access.






35. The American Society of Association Executives






36. Guests booked to arrive today






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Continuing guest - as per booking






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. Faster - more accurate - sells more rooms at higher rates






46. Status of rooms sold and available






47. Speaking the same language within incompatible systems






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. When a person calls directly to the hotel to book their reservations.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set