Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. Guests booked to arrive today






3. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






5. The Airlines






6. Number of guests in hotel






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. More rooms sold than available - done deliberately.






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






12. Status of rooms sold and available






13. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






14. Guest who stay longer than booked






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. The American Society of Association Executives






18. Hurdle point is set - lower rates rejected






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. Software companies that offer a suite of software applications via Internet-based access.






21. 2-3 minutes






22. The actual office site at which chain reservationists reside.






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. Hotel sets up and sells own package to individuals. May be better than the group rate.






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. Needed for large conventions where delegates may stay in many hotels






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. Guest who arrive days before booking






29. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






30. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






31. Changes in dates - names - numbers - room types etc.






32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






33. Based entirely on historical date. Does not share specific performance date for each competing property.

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34. Speaking the same language within incompatible systems






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. Guest who leave earlier than expected






39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. The act of controlling rates and restricting occupancy to maximize gross room revenues






43. Some get suites - some get singles - all pay same rate






44. Yesterdays stay-overs + today's reserved arrivals






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






47. Guest without reservations needing rooms






48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






49. When a person calls directly to the hotel to book their reservations.






50. 5-7%