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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. The American Society of Association Executives






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






8. The act of controlling rates and restricting occupancy to maximize gross room revenues






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. Yesterdays stay-overs + today's reserved arrivals






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. Status of rooms sold and available






13. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






14. Place and date more important than rate.






15. 2-3 minutes






16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






17. Logical rules that give options based on sensitivity






18. Guests booked to arrive today






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. Hotel sets up and sells own package to individuals. May be better than the group rate.






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. Changes in dates - names - numbers - room types etc.






24. Software companies that offer a suite of software applications via Internet-based access.






25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Faster - more accurate - sells more rooms at higher rates






28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. Convention guest who try to get a better rate by using other deals






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. Needed for large conventions where delegates may stay in many hotels






34. Number of guests in hotel






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Estimated over $80 billion. Group delegates spend more dollars.






37. Guest who arrive days before booking






38. More sophisticated - accounting for many issues






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Speaking the same language within incompatible systems






44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






45. The actual office site at which chain reservationists reside.






46. Based entirely on historical date. Does not share specific performance date for each competing property.

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47. Hurdle point is set - lower rates rejected






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Guest without reservations needing rooms






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations







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Can you answer 50 questions in 15 minutes?


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