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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking
Components of the Simple Room Count
ASAE
Stayover
Where did we steal Yield Management from?
2. The act of controlling rates and restricting occupancy to maximize gross room revenues
IT packages
Chain Sites
Seamless Connectivity
Yield Management Revolution
3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Third Party Travel Sites
Categories of Group Business
Meta-Search Technology
Expedia Competitive Price Grid Report
4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
ASAE
Optional Reservation Data
Four primary functions of ASPs
Categories of Group Business
5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Expedia Competitive Price Grid Report
Automated Inventory Tracking System
Spread Rate
Selling Against Room Block
6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Selling Against Room Block
In-House Reservation Center
Group Guests
What are these global distribution system providers worth?
7. Status of rooms sold and available
PHASER complete Access Reports
Reservations to take
Room Count
Central Reservation System (CRS)
8. Changes in dates - names - numbers - room types etc.
Adjusting the Room Block
Amendments/alterations to the reservation
Artificial Intelligence/ Expert Systems
In-House Reservation Center
9. Logical rules that give options based on sensitivity
In-House Reservation Center
Chain Sites
Fenced Rates
Understay
10. When a person calls directly to the hotel to book their reservations.
Corporate Guests
In-House Reservation Center
Expected Departures
Attrition/Pick-Up Rate
11. The role that airline reservation systems played
Global Distribution System (GDS)
House Count
Spread Rate
Unidentified Delegates
12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Components of the Simple Room Count
Leisure Guests
Smith Travel Research's STAR Reports
Overbooking percentage
13. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
ASAE
Global Distribution System (GDS)
Walking the Guest
Automated Inventory Tracking System
14. Place and date more important than rate.
Global Distribution System (GDS)
Yield Management Revolution
Expected Departures
Group Guests
15. Guest booked to depart today
Adjusting the Room Block
Expected Departures
Role of Yield Management Systems
Group Business
16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Overstay
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
Optional Reservation Data
17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Automated Inventory Tracking System
Nests and Hurdles
ASAE
18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Where did we steal Yield Management from?
Corporate Guests
Convention and Vistor Bureaus (CVBs)
Search Engine Optimization
19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Role of the Housing Bureau
Unidentified Delegates
Travel Information Management Services (TIMS)
Meta-Search Technology
20. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Central Reservation System (CRS)
Early Arrivals
Group Guests
21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Nests and Hurdles
Hotel Web Sites
Internet and Web-Based Reservations
Search Engine Optimization
22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Out of Inventory Rooms (OOI)
Four primary functions of ASPs
Third Party Travel Sites
Central Reservation Office (CRO)
23. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Expected Departures
Smith Travel Research's STAR Reports
Role of the Housing Bureau
24. Guest without reservations needing rooms
Expedia Competitive Price Grid Report
Out of Order Rooms (OOO)
What are these global distribution system providers worth?
Walk-ins
25. Estimated over $80 billion. Group delegates spend more dollars.
Smith Travel Research's STAR Reports
Pegasus Solutions
Group Business
Central Reservation Office (CRO)
26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Hotel Web Sites
Nests and Hurdles
Fenced Rates
27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Internet and Web-Based Reservations
Overbooking
Central Reservation System (CRS)
28. Convention guest who try to get a better rate by using other deals
Overbooking
Unidentified Delegates
Hotel Web Sites
Group Guests
29. 2-3 minutes
No Show
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
Committed Rooms
30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Hotel Web Sites
Components of the Simple Room Count
Pegasus Solutions
Stayover
31. Speaking the same language within incompatible systems
Room Count
Overbooking
Out of Inventory Rooms (OOI)
Electronic Switch Technology
32. Guest who stay longer than booked
Overstay
Walking the Guest
Hotelligence Report
Central Reservation Office (CRO)
33. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Walk-ins
Expected Arrivals
PHASER complete Access Reports
Electronic Switch Technology
34. Guest who arrive days before booking
Convention and Vistor Bureaus (CVBs)
Early Arrivals
Stayover
IT packages
35. Faster - more accurate - sells more rooms at higher rates
Amendments/alterations to the reservation
Selling Against Room Block
Seamless Connectivity
Overstay
36. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Seamless Connectivity
Yield Management Revolution
Flat Rate/Run of the House
37. Based entirely on historical date. Does not share specific performance date for each competing property.
38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Global Distribution System (GDS)
Room Count
Convention and Vistor Bureaus (CVBs)
Spread Rate
39. Yesterdays stay-overs + today's reserved arrivals
Guest History Database
Committed Rooms
Nests and Hurdles
Smith Travel Research's STAR Reports
40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Guest History Database
Four Global Distribution System Providers
Adjusted Room Count
Spread Rate
41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Hotel Web Sites
Third Party Travel Sites
IT packages
Adjusting the Room Block
42. 100 booked - 40 used means 60% attrition - 40% pick-up
Overbooking
Seamless Connectivity
Independent Reservation Services
Attrition/Pick-Up Rate
43. Guest who leave earlier than expected
Unidentified Delegates
Yield Management Revolution
Group Business
Understay
44. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Third Party Travel Sites
Selling Against Room Block
House Count
45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Categories of Group Business
No Show
Third Party Travel Sites
Walk-ins
46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Electronic Switch Technology
Categories of Group Business
Application Service Providers (ASPs)
47. Number of guests in hotel
House Count
IT packages
ASAE
Four primary functions of ASPs
48. A negotiated discount below the rack rate. Members pick the rate they want to pay
Group Guests
Adjusted Room Count
Four primary functions of ASPs
Spread Rate
49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Application Service Providers (ASPs)
Expected Arrivals
Group Guests
Hotel Web Sites
50. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Amendments/alterations to the reservation
Expected Departures
Unidentified Delegates