Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. History and preferences of that particular guest. Being used more often today






3. Guests booked to arrive today






4. Some get suites - some get singles - all pay same rate






5. More sophisticated - accounting for many issues






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. Guest who arrive days before booking






8. The Airlines






9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. Hotel sets up and sells own package to individuals. May be better than the group rate.






12. Convention guest who try to get a better rate by using other deals






13. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. Faster - more accurate - sells more rooms at higher rates






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Logical rules that give options based on sensitivity






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. The actual office site at which chain reservationists reside.






23. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






24. Guest booked to depart today






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Based entirely on historical date. Does not share specific performance date for each competing property.

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27. The role that airline reservation systems played






28. Guest who leave earlier than expected






29. When a person calls directly to the hotel to book their reservations.






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Number of guests in hotel






32. Status of rooms sold and available






33. 5-7%






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






37. Place and date more important than rate.






38. Guest without reservations needing rooms






39. Software companies that offer a suite of software applications via Internet-based access.






40. More rooms sold than available - done deliberately.






41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






42. Needed for large conventions where delegates may stay in many hotels






43. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. CRS for hire - used by smaller chains - independent hotels.






46. The American Society of Association Executives






47. 2-3 minutes






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address