Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. Some get suites - some get singles - all pay same rate






3. Guest who leave earlier than expected






4. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






5. The actual office site at which chain reservationists reside.






6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






7. More sophisticated - accounting for many issues






8. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Estimated over $80 billion. Group delegates spend more dollars.






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Faster - more accurate - sells more rooms at higher rates






14. Changes in dates - names - numbers - room types etc.






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. CRS for hire - used by smaller chains - independent hotels.






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






19. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






20. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






25. Logical rules that give options based on sensitivity






26. Guest without reservations needing rooms






27. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






28. Status of rooms sold and available






29. When a person calls directly to the hotel to book their reservations.






30. The Airlines






31. Guest booked to depart today






32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Guest who arrive days before booking






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. Needed for large conventions where delegates may stay in many hotels






36. Guest who stay longer than booked






37. Guests booked to arrive today






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






40. 2-3 minutes






41. The role that airline reservation systems played






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. Yesterdays stay-overs + today's reserved arrivals






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Hurdle point is set - lower rates rejected






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. The act of controlling rates and restricting occupancy to maximize gross room revenues






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Convention guest who try to get a better rate by using other deals