Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Number of guests in hotel






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. The Airlines






6. Yesterdays stay-overs + today's reserved arrivals






7. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Continuing guest - as per booking






10. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. Place and date more important than rate.






13. When a person calls directly to the hotel to book their reservations.






14. Guest without reservations needing rooms






15. Hurdle point is set - lower rates rejected






16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






19. Needed for large conventions where delegates may stay in many hotels






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Guest who stay longer than booked






25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. Speaking the same language within incompatible systems






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. Software companies that offer a suite of software applications via Internet-based access.






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Guest booked to depart today






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. Guest who leave earlier than expected






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. CRS for hire - used by smaller chains - independent hotels.






36. Changes in dates - names - numbers - room types etc.






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. The act of controlling rates and restricting occupancy to maximize gross room revenues






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Some get suites - some get singles - all pay same rate






44. More sophisticated - accounting for many issues






45. 5-7%






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. Guest who arrive days before booking






48. The role that airline reservation systems played






49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






50. Logical rules that give options based on sensitivity