Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. Guests booked to arrive today






3. Guest who stay longer than booked






4. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






5. Guest who arrive days before booking






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. Guest booked to depart today






11. When a person calls directly to the hotel to book their reservations.






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. Speaking the same language within incompatible systems






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Yesterdays stay-overs + today's reserved arrivals






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Logical rules that give options based on sensitivity






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






22. Hurdle point is set - lower rates rejected






23. Number of guests in hotel






24. Based entirely on historical date. Does not share specific performance date for each competing property.

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25. 2-3 minutes






26. More rooms sold than available - done deliberately.






27. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






28. Place and date more important than rate.






29. The role that airline reservation systems played






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. Changes in dates - names - numbers - room types etc.






32. Hotel sets up and sells own package to individuals. May be better than the group rate.






33. The American Society of Association Executives






34. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






39. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






40. History and preferences of that particular guest. Being used more often today






41. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






43. 5-7%






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. Convention guest who try to get a better rate by using other deals






46. The Airlines






47. Needed for large conventions where delegates may stay in many hotels






48. Status of rooms sold and available






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Guest who leave earlier than expected