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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Understay
Meta-Search Technology
Overbooking percentage
Central Reservation Office (CRO)
2. The act of controlling rates and restricting occupancy to maximize gross room revenues
Out of Order Rooms (OOO)
Yield Management Revolution
Meta-Search Technology
Leisure Guests
3. Some get suites - some get singles - all pay same rate
Overbooking percentage
Automated Inventory Tracking System
Flat Rate/Run of the House
Four Global Distribution System Providers
4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Central Reservation System (CRS)
Expected Departures
Internet and Web-Based Reservations
Hotelligence Report
5. When a person calls directly to the hotel to book their reservations.
Walk-ins
Selling Against Room Block
In-House Reservation Center
Smith Travel Research's STAR Reports
6. The American Society of Association Executives
Global Distribution System (GDS)
ASAE
Expected Arrivals
House Count
7. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Nests and Hurdles
PHASER complete Access Reports
Automated Inventory Tracking System
8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Room Count
Guest History Database
Unidentified Delegates
9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
ASAE
Understay
Walk-ins
Convention and Vistor Bureaus (CVBs)
10. Needed for large conventions where delegates may stay in many hotels
Corporate Guests
Hotel Web Sites
Role of the Housing Bureau
Electronic Switch Technology
11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Smith Travel Research's STAR Reports
Independent Reservation Services
Out of Inventory Rooms (OOI)
What are these global distribution system providers worth?
12. Software companies that offer a suite of software applications via Internet-based access.
Pegasus Solutions
Application Service Providers (ASPs)
Chain Sites
Nests and Hurdles
13. Place and date more important than rate.
Group Guests
Walk-ins
Overstay
Role of the Housing Bureau
14. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
In-House Reservation Center
Pegasus Solutions
PHASER complete Access Reports
Expected Arrivals
15. The role that airline reservation systems played
Global Distribution System (GDS)
Role of the Housing Bureau
Seamless Connectivity
Travel Information Management Services (TIMS)
16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Third Party Travel Sites
Stayover
Global Distribution System (GDS)
17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Role of the Housing Bureau
Search Engine Optimization
Components of the Simple Room Count
Fenced Rates
18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Smith Travel Research's STAR Reports
Reservations to take
Seamless Connectivity
Travel Information Management Services (TIMS)
19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Third Party Travel Sites
Selling Against Room Block
Leisure Guests
20. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Selling Against Room Block
Nests and Hurdles
Attrition/Pick-Up Rate
Components of the Simple Room Count
21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Components of the Simple Room Count
Corporate Guests
Overstay
Artificial Intelligence/ Expert Systems
22. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Walking the Guest
Unidentified Delegates
Components of the Simple Room Count
Out of Inventory Rooms (OOI)
23. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
How many minutes should it take to process a reservation?
Application Service Providers (ASPs)
Flat Rate/Run of the House
24. Guest who stay longer than booked
Application Service Providers (ASPs)
Expedia Competitive Price Grid Report
Group Business
Overstay
25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Fenced Rates
No Show
Nests and Hurdles
Flat Rate/Run of the House
26. Speaking the same language within incompatible systems
Early Arrivals
Electronic Switch Technology
Adjusting the Room Block
Role of Yield Management Systems
27. Continuing guest - as per booking
Role of the Housing Bureau
Meta-Search Technology
Stayover
Out of Inventory Rooms (OOI)
28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Categories of Group Business
Artificial Intelligence/ Expert Systems
Automated Inventory Tracking System
ASAE
29. History and preferences of that particular guest. Being used more often today
Guest History Database
Adjusted Room Count
Committed Rooms
Overbooking
30. Based entirely on historical date. Does not share specific performance date for each competing property.
31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Automated Inventory Tracking System
Internet and Web-Based Reservations
Overbooking
Adjusted Room Count
32. 100 booked - 40 used means 60% attrition - 40% pick-up
Walk-ins
Attrition/Pick-Up Rate
Convention and Vistor Bureaus (CVBs)
Overbooking
33. Status of rooms sold and available
Group Guests
Room Count
Travel Information Management Services (TIMS)
Leisure Guests
34. Guests booked to arrive today
Components of the Simple Room Count
Expected Arrivals
Early Arrivals
Internet and Web-Based Reservations
35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Adjusted Room Count
Guest History Database
Optional Reservation Data
Components of the Simple Room Count
36. Guest without reservations needing rooms
Walk-ins
Third Party Travel Sites
Walking the Guest
Independent Reservation Services
37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Selling Against Room Block
Global Distribution System (GDS)
Leisure Guests
Walk-ins
38. Yesterdays stay-overs + today's reserved arrivals
Four primary functions of ASPs
Chain Sites
Committed Rooms
Guest History Database
39. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Independent Reservation Services
Flat Rate/Run of the House
Where did we steal Yield Management from?
40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Expected Arrivals
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
Independent Reservation Services
41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Hotelligence Report
Central Reservation System (CRS)
PHASER complete Access Reports
Hotel Web Sites
42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Leisure Guests
Smith Travel Research's STAR Reports
Pegasus Solutions
Application Service Providers (ASPs)
43. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Travel Information Management Services (TIMS)
Spread Rate
Amendments/alterations to the reservation
44. The actual office site at which chain reservationists reside.
Group Guests
Central Reservation Office (CRO)
Group Business
Artificial Intelligence/ Expert Systems
45. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Stayover
Four primary functions of ASPs
Hotel Web Sites
Role of Yield Management Systems
46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Nests and Hurdles
Understay
Expedia Competitive Price Grid Report
Overbooking
47. Hurdle point is set - lower rates rejected
Expected Departures
Nests and Hurdles
Travel Information Management Services (TIMS)
What are these global distribution system providers worth?
48. Logical rules that give options based on sensitivity
Fenced Rates
Unidentified Delegates
Travel Information Management Services (TIMS)
Expected Arrivals
49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
IT packages
Expected Arrivals
Artificial Intelligence/ Expert Systems
Four primary functions of ASPs
50. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Corporate Guests
Overbooking
Hotelligence Report