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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
How many minutes should it take to process a reservation?
Automated Inventory Tracking System
Application Service Providers (ASPs)
Optional Reservation Data
2. Yesterdays stay-overs + today's reserved arrivals
Hotel Web Sites
Role of Yield Management Systems
Spread Rate
Committed Rooms
3. The act of controlling rates and restricting occupancy to maximize gross room revenues
Group Guests
Corporate Guests
Yield Management Revolution
Stayover
4. The role that airline reservation systems played
Global Distribution System (GDS)
Smith Travel Research's STAR Reports
Role of Yield Management Systems
Amendments/alterations to the reservation
5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Adjusted Room Count
Out of Order Rooms (OOO)
Seamless Connectivity
Early Arrivals
6. Speaking the same language within incompatible systems
Nests and Hurdles
Electronic Switch Technology
Where did we steal Yield Management from?
ASAE
7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Expedia Competitive Price Grid Report
Room Count
What are these global distribution system providers worth?
Artificial Intelligence/ Expert Systems
8. Guests booked to arrive today
In-House Reservation Center
Expected Arrivals
Committed Rooms
Role of the Housing Bureau
9. Based entirely on historical date. Does not share specific performance date for each competing property.
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10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Selling Against Room Block
Categories of Group Business
Room Count
11. The Airlines
What are these global distribution system providers worth?
Walking the Guest
Where did we steal Yield Management from?
Expected Departures
12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Group Guests
Central Reservation System (CRS)
What are these global distribution system providers worth?
Third Party Travel Sites
13. Logical rules that give options based on sensitivity
Fenced Rates
Chain Sites
Overstay
Flat Rate/Run of the House
14. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Leisure Guests
Spread Rate
Internet and Web-Based Reservations
Selling Against Room Block
15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Overstay
Travel Information Management Services (TIMS)
Amendments/alterations to the reservation
Convention and Vistor Bureaus (CVBs)
16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
PHASER complete Access Reports
Automated Inventory Tracking System
Electronic Switch Technology
17. Guest who stay longer than booked
Smith Travel Research's STAR Reports
Overstay
PHASER complete Access Reports
Internet and Web-Based Reservations
18. When a person calls directly to the hotel to book their reservations.
Where did we steal Yield Management from?
Attrition/Pick-Up Rate
In-House Reservation Center
Out of Order Rooms (OOO)
19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Nests and Hurdles
Reservations to take
Expected Arrivals
Hotel Web Sites
20. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Four Global Distribution System Providers
Global Distribution System (GDS)
Room Count
21. The actual office site at which chain reservationists reside.
Room Count
Central Reservation Office (CRO)
Unidentified Delegates
Global Distribution System (GDS)
22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Components of the Simple Room Count
Where did we steal Yield Management from?
Optional Reservation Data
Nests and Hurdles
23. A negotiated discount below the rack rate. Members pick the rate they want to pay
Overbooking
Flat Rate/Run of the House
Spread Rate
Fenced Rates
24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Role of Yield Management Systems
Travel Information Management Services (TIMS)
Expected Departures
Categories of Group Business
25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
House Count
Four Global Distribution System Providers
Chain Sites
26. Guest without reservations needing rooms
Meta-Search Technology
Chain Sites
Pegasus Solutions
Walk-ins
27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
How many minutes should it take to process a reservation?
Overbooking
Travel Information Management Services (TIMS)
No Show
28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Group Business
Corporate Guests
Expected Arrivals
Expected Departures
29. Guest who leave earlier than expected
Four primary functions of ASPs
Selling Against Room Block
Understay
Expected Departures
30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Internet and Web-Based Reservations
Selling Against Room Block
Central Reservation System (CRS)
31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
IT packages
Group Business
No Show
Overbooking percentage
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Smith Travel Research's STAR Reports
Unidentified Delegates
Four primary functions of ASPs
Automated Inventory Tracking System
33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Role of the Housing Bureau
Expedia Competitive Price Grid Report
Corporate Guests
Walking the Guest
34. Place and date more important than rate.
Guest History Database
Where did we steal Yield Management from?
Components of the Simple Room Count
Group Guests
35. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Meta-Search Technology
Electronic Switch Technology
Committed Rooms
36. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
IT packages
Adjusting the Room Block
Expected Departures
37. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Electronic Switch Technology
Leisure Guests
Understay
38. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Corporate Guests
Reservations to take
Role of Yield Management Systems
What are these global distribution system providers worth?
39. Status of rooms sold and available
Room Count
Guest History Database
Role of the Housing Bureau
Application Service Providers (ASPs)
40. Guest booked to depart today
Third Party Travel Sites
Expected Departures
Group Guests
Stayover
41. The American Society of Association Executives
Committed Rooms
House Count
ASAE
Hotelligence Report
42. Estimated over $80 billion. Group delegates spend more dollars.
Automated Inventory Tracking System
Hotelligence Report
Independent Reservation Services
Group Business
43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Group Business
Hotelligence Report
IT packages
Hotel Web Sites
44. 5-7%
Hotel Web Sites
Understay
Overbooking percentage
Components of the Simple Room Count
45. Number of guests in hotel
Spread Rate
Room Count
Seamless Connectivity
House Count
46. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Amendments/alterations to the reservation
Four Global Distribution System Providers
Components of the Simple Room Count
Walking the Guest
47. More sophisticated - accounting for many issues
Adjusted Room Count
Central Reservation System (CRS)
Walk-ins
Attrition/Pick-Up Rate
48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Walk-ins
Flat Rate/Run of the House
Third Party Travel Sites
Selling Against Room Block
49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Travel Information Management Services (TIMS)
Hotelligence Report
Search Engine Optimization
Stayover
50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
What are these global distribution system providers worth?
IT packages
Chain Sites
Electronic Switch Technology