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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives
Meta-Search Technology
Expected Departures
Seamless Connectivity
ASAE
2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Optional Reservation Data
Pegasus Solutions
Categories of Group Business
3. Number of guests in hotel
Flat Rate/Run of the House
Pegasus Solutions
House Count
Early Arrivals
4. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Hotelligence Report
Early Arrivals
Central Reservation System (CRS)
5. 100 booked - 40 used means 60% attrition - 40% pick-up
Nests and Hurdles
Automated Inventory Tracking System
Convention and Vistor Bureaus (CVBs)
Attrition/Pick-Up Rate
6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Adjusted Room Count
Components of the Simple Room Count
Expected Departures
Central Reservation System (CRS)
7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Central Reservation Office (CRO)
Group Business
What are these global distribution system providers worth?
8. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Travel Information Management Services (TIMS)
Independent Reservation Services
Convention and Vistor Bureaus (CVBs)
PHASER complete Access Reports
9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Unidentified Delegates
Hotelligence Report
Pegasus Solutions
Overbooking percentage
10. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Expected Arrivals
Artificial Intelligence/ Expert Systems
Out of Inventory Rooms (OOI)
Walking the Guest
11. Faster - more accurate - sells more rooms at higher rates
Expected Departures
Seamless Connectivity
PHASER complete Access Reports
Out of Inventory Rooms (OOI)
12. The role that airline reservation systems played
Convention and Vistor Bureaus (CVBs)
Selling Against Room Block
Expected Departures
Global Distribution System (GDS)
13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
ASAE
PHASER complete Access Reports
Corporate Guests
Smith Travel Research's STAR Reports
14. Guest who leave earlier than expected
Components of the Simple Room Count
Central Reservation Office (CRO)
Understay
Expected Arrivals
15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Seamless Connectivity
Overbooking
What are these global distribution system providers worth?
16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
ASAE
Attrition/Pick-Up Rate
Out of Order Rooms (OOO)
17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Attrition/Pick-Up Rate
Four primary functions of ASPs
Meta-Search Technology
18. Estimated over $80 billion. Group delegates spend more dollars.
PHASER complete Access Reports
What are these global distribution system providers worth?
Overbooking
Group Business
19. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Adjusted Room Count
In-House Reservation Center
Optional Reservation Data
20. Based entirely on historical date. Does not share specific performance date for each competing property.
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21. Logical rules that give options based on sensitivity
Fenced Rates
Internet and Web-Based Reservations
Flat Rate/Run of the House
Optional Reservation Data
22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Early Arrivals
Application Service Providers (ASPs)
Hotel Web Sites
23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Overstay
Travel Information Management Services (TIMS)
Search Engine Optimization
24. Status of rooms sold and available
Room Count
Expedia Competitive Price Grid Report
Group Guests
Pegasus Solutions
25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Expected Arrivals
Group Business
Role of Yield Management Systems
Pegasus Solutions
26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Early Arrivals
Amendments/alterations to the reservation
Artificial Intelligence/ Expert Systems
Four Global Distribution System Providers
27. When a person calls directly to the hotel to book their reservations.
Expected Departures
Internet and Web-Based Reservations
In-House Reservation Center
Overstay
28. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Global Distribution System (GDS)
Amendments/alterations to the reservation
IT packages
29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Artificial Intelligence/ Expert Systems
Where did we steal Yield Management from?
Categories of Group Business
Out of Inventory Rooms (OOI)
30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Fenced Rates
No Show
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
31. Hurdle point is set - lower rates rejected
Convention and Vistor Bureaus (CVBs)
Yield Management Revolution
No Show
Nests and Hurdles
32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
How many minutes should it take to process a reservation?
Seamless Connectivity
Categories of Group Business
33. Speaking the same language within incompatible systems
Components of the Simple Room Count
Electronic Switch Technology
Adjusting the Room Block
Overstay
34. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Pegasus Solutions
Understay
Third Party Travel Sites
35. 2-3 minutes
Early Arrivals
Four primary functions of ASPs
How many minutes should it take to process a reservation?
Chain Sites
36. Yesterdays stay-overs + today's reserved arrivals
Yield Management Revolution
Unidentified Delegates
Committed Rooms
Smith Travel Research's STAR Reports
37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Spread Rate
Expected Departures
Meta-Search Technology
Automated Inventory Tracking System
38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Adjusted Room Count
Meta-Search Technology
Overstay
Walking the Guest
39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Smith Travel Research's STAR Reports
Third Party Travel Sites
Flat Rate/Run of the House
Adjusted Room Count
40. More rooms sold than available - done deliberately.
Four Global Distribution System Providers
Overbooking
House Count
Fenced Rates
41. Needed for large conventions where delegates may stay in many hotels
Out of Inventory Rooms (OOI)
Corporate Guests
Role of the Housing Bureau
Reservations to take
42. 5-7%
Overbooking percentage
Adjusted Room Count
Committed Rooms
Central Reservation System (CRS)
43. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Fenced Rates
Smith Travel Research's STAR Reports
Spread Rate
44. Guest who stay longer than booked
Global Distribution System (GDS)
Out of Inventory Rooms (OOI)
Overstay
Convention and Vistor Bureaus (CVBs)
45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Optional Reservation Data
Guest History Database
Room Count
Components of the Simple Room Count
46. History and preferences of that particular guest. Being used more often today
Guest History Database
Components of the Simple Room Count
PHASER complete Access Reports
What are these global distribution system providers worth?
47. Convention guest who try to get a better rate by using other deals
Overstay
Overbooking percentage
Convention and Vistor Bureaus (CVBs)
Unidentified Delegates
48. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Yield Management Revolution
ASAE
Group Business
49. Guest who arrive days before booking
Guest History Database
Early Arrivals
Independent Reservation Services
House Count
50. Continuing guest - as per booking
Hotelligence Report
Guest History Database
Stayover
Attrition/Pick-Up Rate