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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates

2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

6. Number of guests in hotel

7. History and preferences of that particular guest. Being used more often today

8. Guest who arrive days before booking

9. Guest who stay longer than booked

10. 100 booked - 40 used means 60% attrition - 40% pick-up

11. A negotiated discount below the rack rate. Members pick the rate they want to pay

12. Hurdle point is set - lower rates rejected

13. The act of controlling rates and restricting occupancy to maximize gross room revenues

14. Guest who leave earlier than expected

15. The role that airline reservation systems played

16. Guest booked to depart today

17. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

24. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

25. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

26. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

27. More rooms sold than available - done deliberately.

28. Logical rules that give options based on sensitivity

29. Speaking the same language within incompatible systems

30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

31. 2-3 minutes

32. The actual office site at which chain reservationists reside.

33. Place and date more important than rate.

34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

35. The Airlines

36. CRS for hire - used by smaller chains - independent hotels.

37. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

38. Convention guest who try to get a better rate by using other deals

39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

41. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

44. Yesterdays stay-overs + today's reserved arrivals

45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

48. Software companies that offer a suite of software applications via Internet-based access.

49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation