Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of controlling rates and restricting occupancy to maximize gross room revenues






2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






3. Based entirely on historical date. Does not share specific performance date for each competing property.


4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






6. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Place and date more important than rate.






9. Guest who leave earlier than expected






10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. Needed for large conventions where delegates may stay in many hotels






12. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. History and preferences of that particular guest. Being used more often today






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. Guest who stay longer than booked






19. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






20. Yesterdays stay-overs + today's reserved arrivals






21. Number of guests in hotel






22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. Changes in dates - names - numbers - room types etc.






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. CRS for hire - used by smaller chains - independent hotels.






27. Guest without reservations needing rooms






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. Convention guest who try to get a better rate by using other deals






30. Guests booked to arrive today






31. More sophisticated - accounting for many issues






32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






33. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






34. Some get suites - some get singles - all pay same rate






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Hurdle point is set - lower rates rejected






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Guest who arrive days before booking






42. Faster - more accurate - sells more rooms at higher rates






43. The role that airline reservation systems played






44. The Airlines






45. Software companies that offer a suite of software applications via Internet-based access.






46. Guest booked to depart today






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. When a person calls directly to the hotel to book their reservations.






50. Continuing guest - as per booking