Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. CRS for hire - used by smaller chains - independent hotels.






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. Yesterdays stay-overs + today's reserved arrivals






7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






8. Number of guests in hotel






9. Guest without reservations needing rooms






10. Hurdle point is set - lower rates rejected






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Guest who stay longer than booked






13. 2-3 minutes






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. Guest who leave earlier than expected






16. Changes in dates - names - numbers - room types etc.






17. Place and date more important than rate.






18. 5-7%






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. More sophisticated - accounting for many issues






22. Guests booked to arrive today






23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






24. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






25. Guest booked to depart today






26. Status of rooms sold and available






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. Speaking the same language within incompatible systems






30. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. The role that airline reservation systems played






33. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






34. Faster - more accurate - sells more rooms at higher rates






35. The actual office site at which chain reservationists reside.






36. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Continuing guest - as per booking






39. Convention guest who try to get a better rate by using other deals






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. When a person calls directly to the hotel to book their reservations.






44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






47. Software companies that offer a suite of software applications via Internet-based access.






48. Logical rules that give options based on sensitivity






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Needed for large conventions where delegates may stay in many hotels