Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






6. History and preferences of that particular guest. Being used more often today






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






10. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






11. The role that airline reservation systems played






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. Guest who arrive days before booking






15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






16. CRS for hire - used by smaller chains - independent hotels.






17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






18. Guest who stay longer than booked






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. More rooms sold than available - done deliberately.






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. Hurdle point is set - lower rates rejected






26. More sophisticated - accounting for many issues






27. Needed for large conventions where delegates may stay in many hotels






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. The Airlines






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






34. The actual office site at which chain reservationists reside.






35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






36. Guest booked to depart today






37. Logical rules that give options based on sensitivity






38. Changes in dates - names - numbers - room types etc.






39. Status of rooms sold and available






40. Based entirely on historical date. Does not share specific performance date for each competing property.

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41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. Guest who leave earlier than expected






43. Number of guests in hotel






44. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






45. Continuing guest - as per booking






46. Speaking the same language within incompatible systems






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. 5-7%






49. Guest without reservations needing rooms






50. The act of controlling rates and restricting occupancy to maximize gross room revenues