Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. When a person calls directly to the hotel to book their reservations.






3. Some get suites - some get singles - all pay same rate






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. The act of controlling rates and restricting occupancy to maximize gross room revenues






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. The Airlines






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. Guest without reservations needing rooms






12. Number of guests in hotel






13. Based entirely on historical date. Does not share specific performance date for each competing property.


14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. History and preferences of that particular guest. Being used more often today






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. The actual office site at which chain reservationists reside.






18. Hotel sets up and sells own package to individuals. May be better than the group rate.






19. More rooms sold than available - done deliberately.






20. Changes in dates - names - numbers - room types etc.






21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






22. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. Yesterdays stay-overs + today's reserved arrivals






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Guest who arrive days before booking






27. The role that airline reservation systems played






28. Guest booked to depart today






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. Speaking the same language within incompatible systems






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. Guest who leave earlier than expected






33. Continuing guest - as per booking






34. CRS for hire - used by smaller chains - independent hotels.






35. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






38. Hurdle point is set - lower rates rejected






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Needed for large conventions where delegates may stay in many hotels






42. Logical rules that give options based on sensitivity






43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






44. The American Society of Association Executives






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Status of rooms sold and available






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. Estimated over $80 billion. Group delegates spend more dollars.






49. 5-7%






50. 100 booked - 40 used means 60% attrition - 40% pick-up