Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More sophisticated - accounting for many issues






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. Yesterdays stay-overs + today's reserved arrivals






4. When a person calls directly to the hotel to book their reservations.






5. Speaking the same language within incompatible systems






6. Needed for large conventions where delegates may stay in many hotels






7. Number of guests in hotel






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






10. The American Society of Association Executives






11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. Hurdle point is set - lower rates rejected






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






17. Software companies that offer a suite of software applications via Internet-based access.






18. Some get suites - some get singles - all pay same rate






19. Guests booked to arrive today






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. History and preferences of that particular guest. Being used more often today






24. Convention guest who try to get a better rate by using other deals






25. Place and date more important than rate.






26. Based entirely on historical date. Does not share specific performance date for each competing property.


27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






29. Estimated over $80 billion. Group delegates spend more dollars.






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. A negotiated discount below the rack rate. Members pick the rate they want to pay






33. The role that airline reservation systems played






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Logical rules that give options based on sensitivity






37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






38. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Continuing guest - as per booking






41. 5-7%






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Faster - more accurate - sells more rooms at higher rates






44. Status of rooms sold and available






45. Guest who leave earlier than expected






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






48. The Airlines






49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set