SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity
Out of Order Rooms (OOO)
Fenced Rates
Global Distribution System (GDS)
Stayover
2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overbooking percentage
Convention and Vistor Bureaus (CVBs)
Stayover
Central Reservation System (CRS)
3. Hotel sets up and sells own package to individuals. May be better than the group rate.
Fenced Rates
Hotel Web Sites
Third Party Travel Sites
IT packages
4. More sophisticated - accounting for many issues
Overbooking
No Show
Adjusted Room Count
Fenced Rates
5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
No Show
Out of Inventory Rooms (OOI)
Components of the Simple Room Count
Where did we steal Yield Management from?
6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Adjusted Room Count
Stayover
Yield Management Revolution
Reservations to take
7. The role that airline reservation systems played
Amendments/alterations to the reservation
Out of Order Rooms (OOO)
Global Distribution System (GDS)
Group Guests
8. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Corporate Guests
Overbooking
No Show
Pegasus Solutions
9. 5-7%
Overbooking percentage
Walking the Guest
Artificial Intelligence/ Expert Systems
Corporate Guests
10. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Room Count
Adjusted Room Count
Out of Inventory Rooms (OOI)
11. The act of controlling rates and restricting occupancy to maximize gross room revenues
How many minutes should it take to process a reservation?
Yield Management Revolution
Components of the Simple Room Count
Adjusted Room Count
12. The actual office site at which chain reservationists reside.
How many minutes should it take to process a reservation?
Fenced Rates
Overstay
Central Reservation Office (CRO)
13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Four primary functions of ASPs
Walk-ins
Role of Yield Management Systems
Expected Departures
14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Yield Management Revolution
Four primary functions of ASPs
Expected Arrivals
15. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Group Guests
Hotelligence Report
Optional Reservation Data
16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Four Global Distribution System Providers
Expedia Competitive Price Grid Report
Travel Information Management Services (TIMS)
Guest History Database
17. 2-3 minutes
How many minutes should it take to process a reservation?
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
18. Needed for large conventions where delegates may stay in many hotels
Seamless Connectivity
How many minutes should it take to process a reservation?
No Show
Role of the Housing Bureau
19. Yesterdays stay-overs + today's reserved arrivals
Expected Arrivals
Committed Rooms
Central Reservation System (CRS)
Categories of Group Business
20. More rooms sold than available - done deliberately.
Walking the Guest
Role of Yield Management Systems
Overbooking
Yield Management Revolution
21. When a person calls directly to the hotel to book their reservations.
Role of Yield Management Systems
Yield Management Revolution
In-House Reservation Center
Stayover
22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Automated Inventory Tracking System
Walking the Guest
Four primary functions of ASPs
No Show
23. Some get suites - some get singles - all pay same rate
ASAE
Convention and Vistor Bureaus (CVBs)
Flat Rate/Run of the House
Role of the Housing Bureau
24. Software companies that offer a suite of software applications via Internet-based access.
PHASER complete Access Reports
Overbooking percentage
Overstay
Application Service Providers (ASPs)
25. Guest who stay longer than booked
Attrition/Pick-Up Rate
Overstay
Search Engine Optimization
Central Reservation Office (CRO)
26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Spread Rate
Room Count
Hotel Web Sites
27. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Committed Rooms
Nests and Hurdles
Four primary functions of ASPs
28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusted Room Count
Internet and Web-Based Reservations
Chain Sites
Adjusting the Room Block
29. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Role of the Housing Bureau
Artificial Intelligence/ Expert Systems
ASAE
Early Arrivals
30. Convention guest who try to get a better rate by using other deals
Application Service Providers (ASPs)
Four Global Distribution System Providers
Unidentified Delegates
Stayover
31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Four primary functions of ASPs
PHASER complete Access Reports
Selling Against Room Block
32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Overbooking
Central Reservation System (CRS)
PHASER complete Access Reports
Role of Yield Management Systems
33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Internet and Web-Based Reservations
Early Arrivals
Corporate Guests
Attrition/Pick-Up Rate
34. Hurdle point is set - lower rates rejected
Group Guests
Nests and Hurdles
House Count
Yield Management Revolution
35. Guest who leave earlier than expected
Early Arrivals
Understay
Third Party Travel Sites
Leisure Guests
36. Continuing guest - as per booking
Four Global Distribution System Providers
Meta-Search Technology
Stayover
Components of the Simple Room Count
37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Selling Against Room Block
Where did we steal Yield Management from?
Adjusting the Room Block
Search Engine Optimization
38. CRS for hire - used by smaller chains - independent hotels.
House Count
Stayover
Central Reservation Office (CRO)
Independent Reservation Services
39. Changes in dates - names - numbers - room types etc.
Hotelligence Report
Fenced Rates
Amendments/alterations to the reservation
No Show
40. The Airlines
Smith Travel Research's STAR Reports
Pegasus Solutions
Nests and Hurdles
Where did we steal Yield Management from?
41. Based entirely on historical date. Does not share specific performance date for each competing property.
42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
IT packages
Expected Arrivals
Selling Against Room Block
Out of Order Rooms (OOO)
43. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Search Engine Optimization
Overbooking percentage
Adjusting the Room Block
Chain Sites
44. History and preferences of that particular guest. Being used more often today
Search Engine Optimization
Guest History Database
Adjusted Room Count
Central Reservation System (CRS)
45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
In-House Reservation Center
Adjusting the Room Block
Corporate Guests
Hotelligence Report
46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Group Business
Search Engine Optimization
Nests and Hurdles
47. Number of guests in hotel
Room Count
House Count
Leisure Guests
Components of the Simple Room Count
48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Role of Yield Management Systems
Out of Inventory Rooms (OOI)
Room Count
Overstay
49. Guest without reservations needing rooms
Smith Travel Research's STAR Reports
Walk-ins
How many minutes should it take to process a reservation?
Central Reservation System (CRS)
50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Adjusted Room Count
Independent Reservation Services
Automated Inventory Tracking System