Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. Hurdle point is set - lower rates rejected






5. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






6. 2-3 minutes






7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






8. Guest who arrive days before booking






9. History and preferences of that particular guest. Being used more often today






10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






11. Logical rules that give options based on sensitivity






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. Software companies that offer a suite of software applications via Internet-based access.






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. Yesterdays stay-overs + today's reserved arrivals






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Place and date more important than rate.






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






23. Convention guest who try to get a better rate by using other deals






24. CRS for hire - used by smaller chains - independent hotels.






25. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






26. Speaking the same language within incompatible systems






27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. Guest booked to depart today






29. More sophisticated - accounting for many issues






30. The actual office site at which chain reservationists reside.






31. Some get suites - some get singles - all pay same rate






32. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. Guest who stay longer than booked






35. 5-7%






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






38. Faster - more accurate - sells more rooms at higher rates






39. The American Society of Association Executives






40. 100 booked - 40 used means 60% attrition - 40% pick-up






41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






42. Status of rooms sold and available






43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






44. Continuing guest - as per booking






45. Estimated over $80 billion. Group delegates spend more dollars.






46. The Airlines






47. When a person calls directly to the hotel to book their reservations.






48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






49. Number of guests in hotel






50. Based entirely on historical date. Does not share specific performance date for each competing property.