Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Guest without reservations needing rooms






4. 100 booked - 40 used means 60% attrition - 40% pick-up






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






7. More rooms sold than available - done deliberately.






8. Hotel sets up and sells own package to individuals. May be better than the group rate.






9. Place and date more important than rate.






10. Faster - more accurate - sells more rooms at higher rates






11. The act of controlling rates and restricting occupancy to maximize gross room revenues






12. Needed for large conventions where delegates may stay in many hotels






13. Guest who leave earlier than expected






14. Continuing guest - as per booking






15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






16. Status of rooms sold and available






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. A negotiated discount below the rack rate. Members pick the rate they want to pay






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. 5-7%






23. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






30. Convention guest who try to get a better rate by using other deals






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. The actual office site at which chain reservationists reside.






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. The Airlines






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. When a person calls directly to the hotel to book their reservations.






37. CRS for hire - used by smaller chains - independent hotels.






38. 2-3 minutes






39. Speaking the same language within incompatible systems






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. Software companies that offer a suite of software applications via Internet-based access.






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. Guest who arrive days before booking






44. The role that airline reservation systems played






45. Some get suites - some get singles - all pay same rate






46. More sophisticated - accounting for many issues






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. Based entirely on historical date. Does not share specific performance date for each competing property.


49. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






50. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan