Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. Changes in dates - names - numbers - room types etc.






4. Status of rooms sold and available






5. Number of guests in hotel






6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. 100 booked - 40 used means 60% attrition - 40% pick-up






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






14. Faster - more accurate - sells more rooms at higher rates






15. Guest who stay longer than booked






16. Continuing guest - as per booking






17. CRS for hire - used by smaller chains - independent hotels.






18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. History and preferences of that particular guest. Being used more often today






21. Speaking the same language within incompatible systems






22. 2-3 minutes






23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






25. The American Society of Association Executives






26. Guest without reservations needing rooms






27. Hotel sets up and sells own package to individuals. May be better than the group rate.






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Estimated over $80 billion. Group delegates spend more dollars.






31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






32. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






33. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. More rooms sold than available - done deliberately.






36. The actual office site at which chain reservationists reside.






37. When a person calls directly to the hotel to book their reservations.






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. Place and date more important than rate.






40. Yesterdays stay-overs + today's reserved arrivals






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






43. Guest booked to depart today






44. Guests booked to arrive today






45. Logical rules that give options based on sensitivity






46. The role that airline reservation systems played






47. More sophisticated - accounting for many issues






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. Needed for large conventions where delegates may stay in many hotels






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations