Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






3. Place and date more important than rate.






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






7. Hurdle point is set - lower rates rejected






8. Guest who arrive days before booking






9. Hotel sets up and sells own package to individuals. May be better than the group rate.






10. Guest who leave earlier than expected






11. Guest who stay longer than booked






12. Guest booked to depart today






13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






17. Software companies that offer a suite of software applications via Internet-based access.






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. Status of rooms sold and available






20. Number of guests in hotel






21. Convention guest who try to get a better rate by using other deals






22. The Airlines






23. The role that airline reservation systems played






24. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






25. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






26. The actual office site at which chain reservationists reside.






27. More rooms sold than available - done deliberately.






28. When a person calls directly to the hotel to book their reservations.






29. Estimated over $80 billion. Group delegates spend more dollars.






30. Continuing guest - as per booking






31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






32. More sophisticated - accounting for many issues






33. 5-7%






34. 2-3 minutes






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. Logical rules that give options based on sensitivity






37. CRS for hire - used by smaller chains - independent hotels.






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. Yesterdays stay-overs + today's reserved arrivals






41. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






42. Some get suites - some get singles - all pay same rate






43. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






44. Guests booked to arrive today






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Changes in dates - names - numbers - room types etc.






47. The American Society of Association Executives






48. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






49. 100 booked - 40 used means 60% attrition - 40% pick-up






50. Guest without reservations needing rooms