Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






2. The role that airline reservation systems played






3. Logical rules that give options based on sensitivity






4. The actual office site at which chain reservationists reside.






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Status of rooms sold and available






8. Guest who arrive days before booking






9. History and preferences of that particular guest. Being used more often today






10. Convention guest who try to get a better rate by using other deals






11. Yesterdays stay-overs + today's reserved arrivals






12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. More sophisticated - accounting for many issues






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. Estimated over $80 billion. Group delegates spend more dollars.






19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






20. Guest without reservations needing rooms






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Needed for large conventions where delegates may stay in many hotels






23. Changes in dates - names - numbers - room types etc.






24. Guests booked to arrive today






25. When a person calls directly to the hotel to book their reservations.






26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






27. Continuing guest - as per booking






28. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






29. Software companies that offer a suite of software applications via Internet-based access.






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






33. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. A negotiated discount below the rack rate. Members pick the rate they want to pay






36. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. More rooms sold than available - done deliberately.






39. Number of guests in hotel






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. 100 booked - 40 used means 60% attrition - 40% pick-up






42. Based entirely on historical date. Does not share specific performance date for each competing property.


43. The Airlines






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. 5-7%






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. CRS for hire - used by smaller chains - independent hotels.






49. Hurdle point is set - lower rates rejected






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals