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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Travel Information Management Services (TIMS)
Role of Yield Management Systems
Chain Sites
2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Smith Travel Research's STAR Reports
Amendments/alterations to the reservation
Categories of Group Business
Meta-Search Technology
3. The American Society of Association Executives
ASAE
No Show
Role of Yield Management Systems
Search Engine Optimization
4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Unidentified Delegates
Four Global Distribution System Providers
Spread Rate
Categories of Group Business
5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Yield Management Revolution
Role of Yield Management Systems
Selling Against Room Block
Walking the Guest
6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Expected Departures
Travel Information Management Services (TIMS)
Group Guests
7. Guest who stay longer than booked
Group Guests
Guest History Database
Expected Arrivals
Overstay
8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Overstay
Chain Sites
Meta-Search Technology
Out of Inventory Rooms (OOI)
9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Selling Against Room Block
Early Arrivals
Convention and Vistor Bureaus (CVBs)
Chain Sites
10. Status of rooms sold and available
Overbooking percentage
Group Business
Room Count
Artificial Intelligence/ Expert Systems
11. Some get suites - some get singles - all pay same rate
Amendments/alterations to the reservation
Central Reservation Office (CRO)
Flat Rate/Run of the House
Adjusting the Room Block
12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Role of the Housing Bureau
What are these global distribution system providers worth?
Adjusted Room Count
Reservations to take
13. The Airlines
Walking the Guest
Artificial Intelligence/ Expert Systems
Where did we steal Yield Management from?
Understay
14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Components of the Simple Room Count
Adjusting the Room Block
Central Reservation Office (CRO)
Four Global Distribution System Providers
15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Corporate Guests
Overbooking
Independent Reservation Services
Leisure Guests
16. The actual office site at which chain reservationists reside.
Stayover
Independent Reservation Services
Central Reservation Office (CRO)
Chain Sites
17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Adjusted Room Count
Overbooking
Expedia Competitive Price Grid Report
Spread Rate
18. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Guest History Database
Four primary functions of ASPs
Overstay
19. 5-7%
Unidentified Delegates
Expected Arrivals
Overbooking percentage
Walking the Guest
20. Needed for large conventions where delegates may stay in many hotels
Third Party Travel Sites
Expedia Competitive Price Grid Report
How many minutes should it take to process a reservation?
Role of the Housing Bureau
21. Guest who arrive days before booking
Expected Arrivals
Early Arrivals
Role of the Housing Bureau
IT packages
22. Place and date more important than rate.
Application Service Providers (ASPs)
Group Guests
Overbooking percentage
Fenced Rates
23. The role that airline reservation systems played
Attrition/Pick-Up Rate
In-House Reservation Center
Reservations to take
Global Distribution System (GDS)
24. Continuing guest - as per booking
Components of the Simple Room Count
Out of Inventory Rooms (OOI)
Overbooking
Stayover
25. CRS for hire - used by smaller chains - independent hotels.
Adjusting the Room Block
Leisure Guests
Independent Reservation Services
Attrition/Pick-Up Rate
26. 100 booked - 40 used means 60% attrition - 40% pick-up
Flat Rate/Run of the House
Room Count
Attrition/Pick-Up Rate
Overbooking percentage
27. Guests booked to arrive today
Overbooking
Early Arrivals
Role of the Housing Bureau
Expected Arrivals
28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Committed Rooms
Categories of Group Business
No Show
Leisure Guests
29. Guest without reservations needing rooms
Walk-ins
Unidentified Delegates
Where did we steal Yield Management from?
Overbooking
30. Speaking the same language within incompatible systems
Electronic Switch Technology
Amendments/alterations to the reservation
Reservations to take
Where did we steal Yield Management from?
31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Role of the Housing Bureau
Group Guests
Pegasus Solutions
Group Business
32. Logical rules that give options based on sensitivity
Guest History Database
Fenced Rates
Four Global Distribution System Providers
Overbooking percentage
33. Hotel sets up and sells own package to individuals. May be better than the group rate.
PHASER complete Access Reports
Adjusted Room Count
Electronic Switch Technology
IT packages
34. Number of guests in hotel
Selling Against Room Block
Four Global Distribution System Providers
House Count
Independent Reservation Services
35. Estimated over $80 billion. Group delegates spend more dollars.
Adjusting the Room Block
Group Business
Convention and Vistor Bureaus (CVBs)
Components of the Simple Room Count
36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Amendments/alterations to the reservation
Search Engine Optimization
Flat Rate/Run of the House
37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Meta-Search Technology
Convention and Vistor Bureaus (CVBs)
Search Engine Optimization
Room Count
38. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
House Count
Pegasus Solutions
Automated Inventory Tracking System
39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Meta-Search Technology
Role of Yield Management Systems
Application Service Providers (ASPs)
Out of Order Rooms (OOO)
40. Faster - more accurate - sells more rooms at higher rates
Where did we steal Yield Management from?
Seamless Connectivity
PHASER complete Access Reports
Corporate Guests
41. A negotiated discount below the rack rate. Members pick the rate they want to pay
Expected Arrivals
Optional Reservation Data
Spread Rate
What are these global distribution system providers worth?
42. Hurdle point is set - lower rates rejected
No Show
Search Engine Optimization
Nests and Hurdles
Walk-ins
43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate
Optional Reservation Data
Expected Arrivals
44. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Hotelligence Report
Spread Rate
Independent Reservation Services
45. History and preferences of that particular guest. Being used more often today
Expected Departures
Guest History Database
Automated Inventory Tracking System
Selling Against Room Block
46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Travel Information Management Services (TIMS)
Hotelligence Report
Categories of Group Business
Corporate Guests
47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Convention and Vistor Bureaus (CVBs)
Group Guests
Role of the Housing Bureau
48. Guest who leave earlier than expected
Group Guests
Overstay
Role of Yield Management Systems
Understay
49. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
What are these global distribution system providers worth?
Nests and Hurdles
Role of Yield Management Systems
Selling Against Room Block
50. More sophisticated - accounting for many issues
Third Party Travel Sites
Leisure Guests
Search Engine Optimization
Adjusted Room Count