Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. CRS for hire - used by smaller chains - independent hotels.






3. Continuing guest - as per booking






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Place and date more important than rate.






6. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. 2-3 minutes






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. 5-7%






12. Guest who leave earlier than expected






13. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






16. More rooms sold than available - done deliberately.






17. Guest booked to depart today






18. Software companies that offer a suite of software applications via Internet-based access.






19. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Changes in dates - names - numbers - room types etc.






22. Guest who arrive days before booking






23. Guest who stay longer than booked






24. Needed for large conventions where delegates may stay in many hotels






25. History and preferences of that particular guest. Being used more often today






26. Speaking the same language within incompatible systems






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. The role that airline reservation systems played






29. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






30. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. Estimated over $80 billion. Group delegates spend more dollars.






34. Logical rules that give options based on sensitivity






35. Faster - more accurate - sells more rooms at higher rates






36. More sophisticated - accounting for many issues






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






40. The actual office site at which chain reservationists reside.






41. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Status of rooms sold and available






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Number of guests in hotel