Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 100 booked - 40 used means 60% attrition - 40% pick-up






2. Speaking the same language within incompatible systems






3. Convention guest who try to get a better rate by using other deals






4. Needed for large conventions where delegates may stay in many hotels






5. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






6. The American Society of Association Executives






7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






11. Continuing guest - as per booking






12. More rooms sold than available - done deliberately.






13. Logical rules that give options based on sensitivity






14. When a person calls directly to the hotel to book their reservations.






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. Based entirely on historical date. Does not share specific performance date for each competing property.

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18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. Guest who arrive days before booking






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. Software companies that offer a suite of software applications via Internet-based access.






22. Place and date more important than rate.






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






25. History and preferences of that particular guest. Being used more often today






26. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






27. Guests booked to arrive today






28. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






29. The actual office site at which chain reservationists reside.






30. A negotiated discount below the rack rate. Members pick the rate they want to pay






31. The role that airline reservation systems played






32. The Airlines






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. More sophisticated - accounting for many issues






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. Guest booked to depart today






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. Status of rooms sold and available






44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






45. Guest who stay longer than booked






46. Guest who leave earlier than expected






47. Yesterdays stay-overs + today's reserved arrivals






48. Hotel sets up and sells own package to individuals. May be better than the group rate.






49. 5-7%






50. The lodging industry's oldest and most popular provider of ASP Central Reservations software.