Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






2. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. More rooms sold than available - done deliberately.






6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






8. The actual office site at which chain reservationists reside.






9. Faster - more accurate - sells more rooms at higher rates






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. Software companies that offer a suite of software applications via Internet-based access.






15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






16. The Airlines






17. Guest who leave earlier than expected






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. Status of rooms sold and available






20. Guest without reservations needing rooms






21. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






22. Guest who arrive days before booking






23. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. Convention guest who try to get a better rate by using other deals






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. More sophisticated - accounting for many issues






29. Changes in dates - names - numbers - room types etc.






30. Guest booked to depart today






31. Number of guests in hotel






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. Continuing guest - as per booking






35. History and preferences of that particular guest. Being used more often today






36. When a person calls directly to the hotel to book their reservations.






37. Speaking the same language within incompatible systems






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. Some get suites - some get singles - all pay same rate






47. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






48. Yesterdays stay-overs + today's reserved arrivals






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions