Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. Estimated over $80 billion. Group delegates spend more dollars.






3. 2-3 minutes






4. More rooms sold than available - done deliberately.






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






7. Yesterdays stay-overs + today's reserved arrivals






8. More sophisticated - accounting for many issues






9. Guest booked to depart today






10. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






11. Speaking the same language within incompatible systems






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. 100 booked - 40 used means 60% attrition - 40% pick-up






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. Software companies that offer a suite of software applications via Internet-based access.






21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






22. Continuing guest - as per booking






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. Number of guests in hotel






25. Some get suites - some get singles - all pay same rate






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. Guest who stay longer than booked






29. 5-7%






30. Convention guest who try to get a better rate by using other deals






31. Hurdle point is set - lower rates rejected






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






34. Guest without reservations needing rooms






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. Faster - more accurate - sells more rooms at higher rates






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






40. CRS for hire - used by smaller chains - independent hotels.






41. The Airlines






42. Guest who leave earlier than expected






43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






44. The actual office site at which chain reservationists reside.






45. History and preferences of that particular guest. Being used more often today






46. The role that airline reservation systems played






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






49. The American Society of Association Executives






50. Guests booked to arrive today