Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a person calls directly to the hotel to book their reservations.






2. Number of guests in hotel






3. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






4. The American Society of Association Executives






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. More sophisticated - accounting for many issues






8. A negotiated discount below the rack rate. Members pick the rate they want to pay






9. History and preferences of that particular guest. Being used more often today






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






12. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






13. Needed for large conventions where delegates may stay in many hotels






14. The Airlines






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






17. Logical rules that give options based on sensitivity






18. Estimated over $80 billion. Group delegates spend more dollars.






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






21. Guest who arrive days before booking






22. Speaking the same language within incompatible systems






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Guest who stay longer than booked






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. Yesterdays stay-overs + today's reserved arrivals






28. More rooms sold than available - done deliberately.






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. Place and date more important than rate.






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






33. Software companies that offer a suite of software applications via Internet-based access.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. The role that airline reservation systems played






36. CRS for hire - used by smaller chains - independent hotels.






37. Changes in dates - names - numbers - room types etc.






38. Guest without reservations needing rooms






39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






42. 100 booked - 40 used means 60% attrition - 40% pick-up






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Convention guest who try to get a better rate by using other deals






45. Continuing guest - as per booking






46. Guest who leave earlier than expected






47. The actual office site at which chain reservationists reside.






48. Faster - more accurate - sells more rooms at higher rates






49. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






50. Based entirely on historical date. Does not share specific performance date for each competing property.