Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Status of rooms sold and available






5. The act of controlling rates and restricting occupancy to maximize gross room revenues






6. Guest who stay longer than booked






7. The American Society of Association Executives






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. Faster - more accurate - sells more rooms at higher rates






10. Some get suites - some get singles - all pay same rate






11. Speaking the same language within incompatible systems






12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






14. Number of guests in hotel






15. Needed for large conventions where delegates may stay in many hotels






16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. The actual office site at which chain reservationists reside.






19. Estimated over $80 billion. Group delegates spend more dollars.






20. The role that airline reservation systems played






21. Guests booked to arrive today






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. Guest booked to depart today






24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






25. Hotel sets up and sells own package to individuals. May be better than the group rate.






26. More sophisticated - accounting for many issues






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Logical rules that give options based on sensitivity






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Convention guest who try to get a better rate by using other deals






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. History and preferences of that particular guest. Being used more often today






39. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






40. Place and date more important than rate.






41. Software companies that offer a suite of software applications via Internet-based access.






42. Guest who arrive days before booking






43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. More rooms sold than available - done deliberately.