Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






4. More sophisticated - accounting for many issues






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. Some get suites - some get singles - all pay same rate






7. Speaking the same language within incompatible systems






8. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






9. The American Society of Association Executives






10. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. Continuing guest - as per booking






13. Logical rules that give options based on sensitivity






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. Changes in dates - names - numbers - room types etc.






16. The role that airline reservation systems played






17. The act of controlling rates and restricting occupancy to maximize gross room revenues






18. CRS for hire - used by smaller chains - independent hotels.






19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






20. The actual office site at which chain reservationists reside.






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. Yesterdays stay-overs + today's reserved arrivals






23. 2-3 minutes






24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






25. Based entirely on historical date. Does not share specific performance date for each competing property.

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26. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






27. Hurdle point is set - lower rates rejected






28. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. More rooms sold than available - done deliberately.






31. Guest who arrive days before booking






32. A negotiated discount below the rack rate. Members pick the rate they want to pay






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. Guest booked to depart today






36. Status of rooms sold and available






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. Guests booked to arrive today






39. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






40. When a person calls directly to the hotel to book their reservations.






41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. The Airlines






44. Number of guests in hotel






45. History and preferences of that particular guest. Being used more often today






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






48. Estimated over $80 billion. Group delegates spend more dollars.






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul