Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. Logical rules that give options based on sensitivity






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. Guest who stay longer than booked






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






12. Place and date more important than rate.






13. Needed for large conventions where delegates may stay in many hotels






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Guest without reservations needing rooms






16. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






17. Status of rooms sold and available






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Guests booked to arrive today






21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






22. Faster - more accurate - sells more rooms at higher rates






23. CRS for hire - used by smaller chains - independent hotels.






24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. Hotel sets up and sells own package to individuals. May be better than the group rate.






27. Number of guests in hotel






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. The role that airline reservation systems played






33. 5-7%






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. 2-3 minutes






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. Changes in dates - names - numbers - room types etc.






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. The American Society of Association Executives






40. Speaking the same language within incompatible systems






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. History and preferences of that particular guest. Being used more often today






43. The Airlines






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






46. Software companies that offer a suite of software applications via Internet-based access.






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. Yesterdays stay-overs + today's reserved arrivals






49. More rooms sold than available - done deliberately.






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address