Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. Needed for large conventions where delegates may stay in many hotels






5. Faster - more accurate - sells more rooms at higher rates






6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






8. Some get suites - some get singles - all pay same rate






9. More sophisticated - accounting for many issues






10. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






11. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






13. CRS for hire - used by smaller chains - independent hotels.






14. 2-3 minutes






15. Guests booked to arrive today






16. Yesterdays stay-overs + today's reserved arrivals






17. When a person calls directly to the hotel to book their reservations.






18. Status of rooms sold and available






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. The role that airline reservation systems played






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. Speaking the same language within incompatible systems






26. Guest who stay longer than booked






27. The actual office site at which chain reservationists reside.






28. History and preferences of that particular guest. Being used more often today






29. 5-7%






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. More rooms sold than available - done deliberately.






33. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






34. Guest without reservations needing rooms






35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






36. Software companies that offer a suite of software applications via Internet-based access.






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Estimated over $80 billion. Group delegates spend more dollars.






41. Guest booked to depart today






42. Guest who leave earlier than expected






43. Based entirely on historical date. Does not share specific performance date for each competing property.

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44. The Airlines






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. Continuing guest - as per booking






47. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Logical rules that give options based on sensitivity