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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. When a person calls directly to the hotel to book their reservations.






3. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






4. Hurdle point is set - lower rates rejected






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






7. Based entirely on historical date. Does not share specific performance date for each competing property.

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8. Number of guests in hotel






9. Place and date more important than rate.






10. Convention guest who try to get a better rate by using other deals






11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. Guest who stay longer than booked






16. Software companies that offer a suite of software applications via Internet-based access.






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






20. More rooms sold than available - done deliberately.






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. Some get suites - some get singles - all pay same rate






26. The act of controlling rates and restricting occupancy to maximize gross room revenues






27. History and preferences of that particular guest. Being used more often today






28. The American Society of Association Executives






29. The Airlines






30. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






31. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. Estimated over $80 billion. Group delegates spend more dollars.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. 100 booked - 40 used means 60% attrition - 40% pick-up






39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. Continuing guest - as per booking






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. Guest booked to depart today






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. Hotel sets up and sells own package to individuals. May be better than the group rate.






48. More sophisticated - accounting for many issues






49. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






50. Logical rules that give options based on sensitivity






Can you answer 50 questions in 15 minutes?



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