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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals

2. 100 booked - 40 used means 60% attrition - 40% pick-up

3. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

4. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

5. The act of controlling rates and restricting occupancy to maximize gross room revenues

6. Convention guest who try to get a better rate by using other deals

7. Based entirely on historical date. Does not share specific performance date for each competing property.

8. The actual office site at which chain reservationists reside.

9. Estimated over $80 billion. Group delegates spend more dollars.

10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

15. CRS for hire - used by smaller chains - independent hotels.

16. Some get suites - some get singles - all pay same rate

17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

19. The American Society of Association Executives

20. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

22. 2-3 minutes

23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

24. Changes in dates - names - numbers - room types etc.

25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

26. Place and date more important than rate.

27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

28. 5-7%

29. Faster - more accurate - sells more rooms at higher rates

30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

31. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

32. Logical rules that give options based on sensitivity

33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

34. Guest without reservations needing rooms

35. Continuing guest - as per booking

36. Hurdle point is set - lower rates rejected

37. When a person calls directly to the hotel to book their reservations.

38. Software companies that offer a suite of software applications via Internet-based access.

39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

42. Guest who stay longer than booked

43. The role that airline reservation systems played

44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

45. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

46. Status of rooms sold and available

47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

48. Number of guests in hotel

49. Guest booked to depart today

50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.