Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. More sophisticated - accounting for many issues






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. Based entirely on historical date. Does not share specific performance date for each competing property.


5. Convention guest who try to get a better rate by using other deals






6. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






7. The Airlines






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






10. Faster - more accurate - sells more rooms at higher rates






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. Place and date more important than rate.






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. The act of controlling rates and restricting occupancy to maximize gross room revenues






17. Speaking the same language within incompatible systems






18. History and preferences of that particular guest. Being used more often today






19. When a person calls directly to the hotel to book their reservations.






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






22. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






23. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






24. Continuing guest - as per booking






25. Guest who stay longer than booked






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. 2-3 minutes






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Guests booked to arrive today






30. Hurdle point is set - lower rates rejected






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. Logical rules that give options based on sensitivity






33. Guest without reservations needing rooms






34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






35. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. Guest who arrive days before booking






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. 5-7%






40. Number of guests in hotel






41. Guest who leave earlier than expected






42. 100 booked - 40 used means 60% attrition - 40% pick-up






43. Changes in dates - names - numbers - room types etc.






44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. Needed for large conventions where delegates may stay in many hotels






48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






49. More rooms sold than available - done deliberately.






50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.