Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a person calls directly to the hotel to book their reservations.






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






8. The role that airline reservation systems played






9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






10. Guests booked to arrive today






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. Guest without reservations needing rooms






14. The American Society of Association Executives






15. Guest who leave earlier than expected






16. Place and date more important than rate.






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. Continuing guest - as per booking






19. The actual office site at which chain reservationists reside.






20. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. 5-7%






23. CRS for hire - used by smaller chains - independent hotels.






24. Yesterdays stay-overs + today's reserved arrivals






25. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






26. Speaking the same language within incompatible systems






27. The Airlines






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






30. Guest who arrive days before booking






31. Number of guests in hotel






32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Changes in dates - names - numbers - room types etc.






36. 2-3 minutes






37. Faster - more accurate - sells more rooms at higher rates






38. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. Software companies that offer a suite of software applications via Internet-based access.






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. More sophisticated - accounting for many issues






45. More rooms sold than available - done deliberately.






46. Guest who stay longer than booked






47. Convention guest who try to get a better rate by using other deals






48. Hurdle point is set - lower rates rejected






49. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address