Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. Logical rules that give options based on sensitivity






4. Hurdle point is set - lower rates rejected






5. Guest booked to depart today






6. 100 booked - 40 used means 60% attrition - 40% pick-up






7. Estimated over $80 billion. Group delegates spend more dollars.






8. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






9. Place and date more important than rate.






10. CRS for hire - used by smaller chains - independent hotels.






11. Guest who arrive days before booking






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






14. Changes in dates - names - numbers - room types etc.






15. Guest who stay longer than booked






16. A negotiated discount below the rack rate. Members pick the rate they want to pay






17. The role that airline reservation systems played






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Software companies that offer a suite of software applications via Internet-based access.






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. History and preferences of that particular guest. Being used more often today






24. Some get suites - some get singles - all pay same rate






25. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. Status of rooms sold and available






28. Guest without reservations needing rooms






29. Needed for large conventions where delegates may stay in many hotels






30. More rooms sold than available - done deliberately.






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. Continuing guest - as per booking






33. The Airlines






34. Faster - more accurate - sells more rooms at higher rates






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. The actual office site at which chain reservationists reside.






38. Yesterdays stay-overs + today's reserved arrivals






39. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






40. Speaking the same language within incompatible systems






41. Number of guests in hotel






42. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






43. Guest who leave earlier than expected






44. The American Society of Association Executives






45. Guests booked to arrive today






46. Convention guest who try to get a better rate by using other deals






47. Based entirely on historical date. Does not share specific performance date for each competing property.

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48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.