SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Out of Order Rooms (OOO)
Early Arrivals
Chain Sites
House Count
2. Logical rules that give options based on sensitivity
Travel Information Management Services (TIMS)
Global Distribution System (GDS)
Third Party Travel Sites
Fenced Rates
3. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Hotelligence Report
What are these global distribution system providers worth?
Optional Reservation Data
Spread Rate
4. 2-3 minutes
Central Reservation System (CRS)
Unidentified Delegates
How many minutes should it take to process a reservation?
Independent Reservation Services
5. Based entirely on historical date. Does not share specific performance date for each competing property.
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Walk-ins
Reservations to take
Unidentified Delegates
7. History and preferences of that particular guest. Being used more often today
Guest History Database
Internet and Web-Based Reservations
Chain Sites
Attrition/Pick-Up Rate
8. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Electronic Switch Technology
Convention and Vistor Bureaus (CVBs)
Overbooking
9. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Categories of Group Business
Pegasus Solutions
Role of Yield Management Systems
10. Guest who arrive days before booking
Expedia Competitive Price Grid Report
ASAE
Group Business
Early Arrivals
11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Smith Travel Research's STAR Reports
Leisure Guests
Components of the Simple Room Count
Four Global Distribution System Providers
12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Artificial Intelligence/ Expert Systems
Corporate Guests
Independent Reservation Services
Spread Rate
13. A negotiated discount below the rack rate. Members pick the rate they want to pay
Room Count
Artificial Intelligence/ Expert Systems
Spread Rate
Guest History Database
14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Hotel Web Sites
Adjusting the Room Block
Third Party Travel Sites
15. Hotel sets up and sells own package to individuals. May be better than the group rate.
Unidentified Delegates
Search Engine Optimization
Guest History Database
IT packages
16. The act of controlling rates and restricting occupancy to maximize gross room revenues
In-House Reservation Center
Application Service Providers (ASPs)
Corporate Guests
Yield Management Revolution
17. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Selling Against Room Block
Guest History Database
Leisure Guests
Room Count
18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
No Show
Central Reservation System (CRS)
PHASER complete Access Reports
Room Count
19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Components of the Simple Room Count
Travel Information Management Services (TIMS)
Corporate Guests
20. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Nests and Hurdles
Adjusting the Room Block
PHASER complete Access Reports
Chain Sites
21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Leisure Guests
PHASER complete Access Reports
Hotelligence Report
Travel Information Management Services (TIMS)
22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Chain Sites
Stayover
Out of Order Rooms (OOO)
Where did we steal Yield Management from?
23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Four primary functions of ASPs
Electronic Switch Technology
Smith Travel Research's STAR Reports
Central Reservation System (CRS)
24. The American Society of Association Executives
ASAE
Attrition/Pick-Up Rate
Four Global Distribution System Providers
Overbooking percentage
25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Hotel Web Sites
Artificial Intelligence/ Expert Systems
Search Engine Optimization
Leisure Guests
26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
No Show
What are these global distribution system providers worth?
Hotelligence Report
Walk-ins
27. CRS for hire - used by smaller chains - independent hotels.
Leisure Guests
Independent Reservation Services
Overstay
Group Business
28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Seamless Connectivity
Independent Reservation Services
Chain Sites
29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Group Business
Hotel Web Sites
Convention and Vistor Bureaus (CVBs)
Overbooking percentage
30. Changes in dates - names - numbers - room types etc.
Adjusting the Room Block
Independent Reservation Services
Amendments/alterations to the reservation
Overbooking percentage
31. The role that airline reservation systems played
Room Count
Global Distribution System (GDS)
Spread Rate
Committed Rooms
32. Guests booked to arrive today
Role of the Housing Bureau
Group Guests
Four primary functions of ASPs
Expected Arrivals
33. Yesterdays stay-overs + today's reserved arrivals
Stayover
Adjusted Room Count
Committed Rooms
Fenced Rates
34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Selling Against Room Block
Convention and Vistor Bureaus (CVBs)
Where did we steal Yield Management from?
Search Engine Optimization
35. More sophisticated - accounting for many issues
Early Arrivals
Global Distribution System (GDS)
Convention and Vistor Bureaus (CVBs)
Adjusted Room Count
36. Guest who stay longer than booked
Room Count
Overstay
Spread Rate
Leisure Guests
37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
House Count
Room Count
Convention and Vistor Bureaus (CVBs)
38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Chain Sites
What are these global distribution system providers worth?
Spread Rate
Internet and Web-Based Reservations
39. Status of rooms sold and available
What are these global distribution system providers worth?
Room Count
Group Guests
ASAE
40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Electronic Switch Technology
Room Count
Four Global Distribution System Providers
Reservations to take
41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Role of Yield Management Systems
Adjusting the Room Block
Search Engine Optimization
Out of Inventory Rooms (OOI)
42. Needed for large conventions where delegates may stay in many hotels
Committed Rooms
Out of Order Rooms (OOO)
Role of the Housing Bureau
Automated Inventory Tracking System
43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Flat Rate/Run of the House
Global Distribution System (GDS)
Pegasus Solutions
Room Count
44. Software companies that offer a suite of software applications via Internet-based access.
Walk-ins
No Show
Application Service Providers (ASPs)
Four Global Distribution System Providers
45. The Airlines
Where did we steal Yield Management from?
Third Party Travel Sites
Corporate Guests
Four Global Distribution System Providers
46. Guest who leave earlier than expected
Early Arrivals
Understay
Room Count
Role of the Housing Bureau
47. Guest without reservations needing rooms
Central Reservation Office (CRO)
Walk-ins
How many minutes should it take to process a reservation?
Where did we steal Yield Management from?
48. Guest booked to depart today
Flat Rate/Run of the House
Application Service Providers (ASPs)
Overbooking
Expected Departures
49. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Overbooking percentage
Pegasus Solutions
Guest History Database
Third Party Travel Sites
50. Some get suites - some get singles - all pay same rate
Unidentified Delegates
Hotelligence Report
Flat Rate/Run of the House
Adjusted Room Count
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests