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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available

2. The actual office site at which chain reservationists reside.

3. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

6. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

7. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

8. Hurdle point is set - lower rates rejected

9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

12. Software companies that offer a suite of software applications via Internet-based access.

13. The act of controlling rates and restricting occupancy to maximize gross room revenues

14. Guest without reservations needing rooms

15. Guest booked to depart today

16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

17. The role that airline reservation systems played

18. Continuing guest - as per booking

19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

20. Some get suites - some get singles - all pay same rate

21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

23. Based entirely on historical date. Does not share specific performance date for each competing property.

24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

25. Estimated over $80 billion. Group delegates spend more dollars.

26. The American Society of Association Executives

27. Guests booked to arrive today

28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

29. Yesterdays stay-overs + today's reserved arrivals

30. Needed for large conventions where delegates may stay in many hotels

31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

33. More sophisticated - accounting for many issues

34. Number of guests in hotel

35. Changes in dates - names - numbers - room types etc.

36. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

37. 5-7%

38. Hotel sets up and sells own package to individuals. May be better than the group rate.

39. Convention guest who try to get a better rate by using other deals

40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

41. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

42. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

43. 2-3 minutes

44. When a person calls directly to the hotel to book their reservations.

45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

46. Guest who leave earlier than expected

47. Logical rules that give options based on sensitivity

48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

49. A negotiated discount below the rack rate. Members pick the rate they want to pay

50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.