Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests in hotel






2. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Guest who arrive days before booking






8. Guest without reservations needing rooms






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. More sophisticated - accounting for many issues






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. Guest who stay longer than booked






16. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






17. Continuing guest - as per booking






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Changes in dates - names - numbers - room types etc.






20. Guest who leave earlier than expected






21. CRS for hire - used by smaller chains - independent hotels.






22. Logical rules that give options based on sensitivity






23. Status of rooms sold and available






24. Hotel sets up and sells own package to individuals. May be better than the group rate.






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Speaking the same language within incompatible systems






28. Yesterdays stay-overs + today's reserved arrivals






29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






35. The Airlines






36. When a person calls directly to the hotel to book their reservations.






37. More rooms sold than available - done deliberately.






38. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






39. Guest booked to depart today






40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






41. 5-7%






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. A negotiated discount below the rack rate. Members pick the rate they want to pay






45. Needed for large conventions where delegates may stay in many hotels






46. 2-3 minutes






47. The actual office site at which chain reservationists reside.






48. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






49. History and preferences of that particular guest. Being used more often today






50. The role that airline reservation systems played