Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. Needed for large conventions where delegates may stay in many hotels






8. 5-7%






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. 2-3 minutes






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. Guest who stay longer than booked






15. The act of controlling rates and restricting occupancy to maximize gross room revenues






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. 100 booked - 40 used means 60% attrition - 40% pick-up






22. CRS for hire - used by smaller chains - independent hotels.






23. Logical rules that give options based on sensitivity






24. More sophisticated - accounting for many issues






25. Faster - more accurate - sells more rooms at higher rates






26. Some get suites - some get singles - all pay same rate






27. The role that airline reservation systems played






28. Software companies that offer a suite of software applications via Internet-based access.






29. The American Society of Association Executives






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. Guests booked to arrive today






32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






33. Guest who arrive days before booking






34. Hurdle point is set - lower rates rejected






35. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






36. Place and date more important than rate.






37. History and preferences of that particular guest. Being used more often today






38. Based entirely on historical date. Does not share specific performance date for each competing property.


39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. Yesterdays stay-overs + today's reserved arrivals






41. Guest who leave earlier than expected






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. Convention guest who try to get a better rate by using other deals






44. Hotel sets up and sells own package to individuals. May be better than the group rate.






45. Guest booked to depart today






46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. The actual office site at which chain reservationists reside.






49. When a person calls directly to the hotel to book their reservations.






50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.