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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who leave earlier than expected

2. Estimated over $80 billion. Group delegates spend more dollars.

3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

4. Yesterdays stay-overs + today's reserved arrivals

5. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

6. Faster - more accurate - sells more rooms at higher rates

7. Needed for large conventions where delegates may stay in many hotels

8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

9. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

10. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

13. Continuing guest - as per booking

14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

15. The actual office site at which chain reservationists reside.

16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

17. Number of guests in hotel

18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

19. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

21. Hurdle point is set - lower rates rejected

22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

25. Some get suites - some get singles - all pay same rate

26. 100 booked - 40 used means 60% attrition - 40% pick-up

27. Logical rules that give options based on sensitivity

28. Software companies that offer a suite of software applications via Internet-based access.

29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

30. The role that airline reservation systems played

31. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

32. Guest who stay longer than booked

33. Guest who arrive days before booking

34. Guest without reservations needing rooms

35. Hotel sets up and sells own package to individuals. May be better than the group rate.

36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

38. The act of controlling rates and restricting occupancy to maximize gross room revenues

39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

41. When a person calls directly to the hotel to book their reservations.

42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

43. Based entirely on historical date. Does not share specific performance date for each competing property.

44. Changes in dates - names - numbers - room types etc.

45. 5-7%

46. Guest booked to depart today

47. Guests booked to arrive today

48. The Airlines

49. Convention guest who try to get a better rate by using other deals

50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions