Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who leave earlier than expected






2. Logical rules that give options based on sensitivity






3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. Continuing guest - as per booking






6. Needed for large conventions where delegates may stay in many hotels






7. Changes in dates - names - numbers - room types etc.






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. 5-7%






12. Faster - more accurate - sells more rooms at higher rates






13. History and preferences of that particular guest. Being used more often today






14. 100 booked - 40 used means 60% attrition - 40% pick-up






15. Guest who stay longer than booked






16. Speaking the same language within incompatible systems






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






21. 2-3 minutes






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Status of rooms sold and available






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






28. CRS for hire - used by smaller chains - independent hotels.






29. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






30. Yesterdays stay-overs + today's reserved arrivals






31. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






32. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






33. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. Guest who arrive days before booking






36. Hurdle point is set - lower rates rejected






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. A negotiated discount below the rack rate. Members pick the rate they want to pay






39. Guest without reservations needing rooms






40. More sophisticated - accounting for many issues






41. The actual office site at which chain reservationists reside.






42. The role that airline reservation systems played






43. Software companies that offer a suite of software applications via Internet-based access.






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. More rooms sold than available - done deliberately.






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. The American Society of Association Executives






50. Estimated over $80 billion. Group delegates spend more dollars.