Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






2. 5-7%






3. Guest who stay longer than booked






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






7. CRS for hire - used by smaller chains - independent hotels.






8. Guests booked to arrive today






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Logical rules that give options based on sensitivity






11. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






12. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






13. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






14. The Airlines






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Estimated over $80 billion. Group delegates spend more dollars.






17. The American Society of Association Executives






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. Place and date more important than rate.






20. Some get suites - some get singles - all pay same rate






21. Continuing guest - as per booking






22. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






23. The actual office site at which chain reservationists reside.






24. Based entirely on historical date. Does not share specific performance date for each competing property.

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25. 2-3 minutes






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






28. Guest booked to depart today






29. More rooms sold than available - done deliberately.






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. Convention guest who try to get a better rate by using other deals






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. Changes in dates - names - numbers - room types etc.






36. More sophisticated - accounting for many issues






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. Hurdle point is set - lower rates rejected






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. When a person calls directly to the hotel to book their reservations.






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. Software companies that offer a suite of software applications via Internet-based access.






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Needed for large conventions where delegates may stay in many hotels






50. History and preferences of that particular guest. Being used more often today