Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated over $80 billion. Group delegates spend more dollars.






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Software companies that offer a suite of software applications via Internet-based access.






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






10. 2-3 minutes






11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






12. Yesterdays stay-overs + today's reserved arrivals






13. Convention guest who try to get a better rate by using other deals






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. Place and date more important than rate.






16. The act of controlling rates and restricting occupancy to maximize gross room revenues






17. More sophisticated - accounting for many issues






18. 5-7%






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Faster - more accurate - sells more rooms at higher rates






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. Guest who arrive days before booking






23. Status of rooms sold and available






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






26. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. The role that airline reservation systems played






29. The Airlines






30. Logical rules that give options based on sensitivity






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. Some get suites - some get singles - all pay same rate






33. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






34. Guest who leave earlier than expected






35. Continuing guest - as per booking






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Hurdle point is set - lower rates rejected






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. When a person calls directly to the hotel to book their reservations.






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Guest who stay longer than booked






44. Needed for large conventions where delegates may stay in many hotels






45. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.