Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. Number of guests in hotel






4. Changes in dates - names - numbers - room types etc.






5. 100 booked - 40 used means 60% attrition - 40% pick-up






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






8. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






11. Faster - more accurate - sells more rooms at higher rates






12. The role that airline reservation systems played






13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






14. Guest who leave earlier than expected






15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. Estimated over $80 billion. Group delegates spend more dollars.






19. The act of controlling rates and restricting occupancy to maximize gross room revenues






20. Based entirely on historical date. Does not share specific performance date for each competing property.

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21. Logical rules that give options based on sensitivity






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Status of rooms sold and available






25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






27. When a person calls directly to the hotel to book their reservations.






28. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. Hurdle point is set - lower rates rejected






32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






33. Speaking the same language within incompatible systems






34. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






35. 2-3 minutes






36. Yesterdays stay-overs + today's reserved arrivals






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






40. More rooms sold than available - done deliberately.






41. Needed for large conventions where delegates may stay in many hotels






42. 5-7%






43. Some get suites - some get singles - all pay same rate






44. Guest who stay longer than booked






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. History and preferences of that particular guest. Being used more often today






47. Convention guest who try to get a better rate by using other deals






48. Hotel sets up and sells own package to individuals. May be better than the group rate.






49. Guest who arrive days before booking






50. Continuing guest - as per booking