Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 100 booked - 40 used means 60% attrition - 40% pick-up






2. Guest who stay longer than booked






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. Number of guests in hotel






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. History and preferences of that particular guest. Being used more often today






8. Needed for large conventions where delegates may stay in many hotels






9. Guest booked to depart today






10. Continuing guest - as per booking






11. Guest without reservations needing rooms






12. Place and date more important than rate.






13. Guest who arrive days before booking






14. The Airlines






15. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






16. Logical rules that give options based on sensitivity






17. Speaking the same language within incompatible systems






18. Guests booked to arrive today






19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






20. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






21. Hurdle point is set - lower rates rejected






22. Status of rooms sold and available






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






25. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






28. The role that airline reservation systems played






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. Software companies that offer a suite of software applications via Internet-based access.






32. When a person calls directly to the hotel to book their reservations.






33. 2-3 minutes






34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






35. Changes in dates - names - numbers - room types etc.






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Some get suites - some get singles - all pay same rate






38. The actual office site at which chain reservationists reside.






39. More sophisticated - accounting for many issues






40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. Guest who leave earlier than expected






43. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. Convention guest who try to get a better rate by using other deals






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






48. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






50. More rooms sold than available - done deliberately.