Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






2. Guest who leave earlier than expected






3. The American Society of Association Executives






4. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






5. CRS for hire - used by smaller chains - independent hotels.






6. Hurdle point is set - lower rates rejected






7. The role that airline reservation systems played






8. 5-7%






9. Some get suites - some get singles - all pay same rate






10. Software companies that offer a suite of software applications via Internet-based access.






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. Place and date more important than rate.






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Guest booked to depart today






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. The actual office site at which chain reservationists reside.






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






19. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. More rooms sold than available - done deliberately.






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. Number of guests in hotel






27. Guests booked to arrive today






28. Based entirely on historical date. Does not share specific performance date for each competing property.


29. Convention guest who try to get a better rate by using other deals






30. More sophisticated - accounting for many issues






31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






32. Yesterdays stay-overs + today's reserved arrivals






33. When a person calls directly to the hotel to book their reservations.






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






37. 2-3 minutes






38. A negotiated discount below the rack rate. Members pick the rate they want to pay






39. Guest without reservations needing rooms






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. The act of controlling rates and restricting occupancy to maximize gross room revenues






42. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. The Airlines






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. Faster - more accurate - sells more rooms at higher rates






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled