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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Search Engine Optimization
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
Four Global Distribution System Providers
2. History and preferences of that particular guest. Being used more often today
Adjusting the Room Block
Automated Inventory Tracking System
Search Engine Optimization
Guest History Database
3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Expected Arrivals
Group Guests
Hotelligence Report
Expedia Competitive Price Grid Report
4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Optional Reservation Data
Role of Yield Management Systems
Components of the Simple Room Count
Third Party Travel Sites
5. Hotel sets up and sells own package to individuals. May be better than the group rate.
Group Guests
IT packages
Room Count
Chain Sites
6. Guest who stay longer than booked
Expected Departures
IT packages
Room Count
Overstay
7. More rooms sold than available - done deliberately.
Chain Sites
Amendments/alterations to the reservation
Overbooking
Group Guests
8. Software companies that offer a suite of software applications via Internet-based access.
Early Arrivals
Overbooking percentage
Application Service Providers (ASPs)
In-House Reservation Center
9. Hurdle point is set - lower rates rejected
Unidentified Delegates
Nests and Hurdles
Automated Inventory Tracking System
Group Business
10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Nests and Hurdles
What are these global distribution system providers worth?
Fenced Rates
Flat Rate/Run of the House
11. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Stayover
Internet and Web-Based Reservations
Components of the Simple Room Count
12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Application Service Providers (ASPs)
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
Search Engine Optimization
13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Fenced Rates
Electronic Switch Technology
Automated Inventory Tracking System
Components of the Simple Room Count
14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Fenced Rates
No Show
ASAE
Expedia Competitive Price Grid Report
15. Guest who leave earlier than expected
Artificial Intelligence/ Expert Systems
Expedia Competitive Price Grid Report
Understay
Convention and Vistor Bureaus (CVBs)
16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Meta-Search Technology
Global Distribution System (GDS)
Guest History Database
17. 2-3 minutes
How many minutes should it take to process a reservation?
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
Independent Reservation Services
18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Convention and Vistor Bureaus (CVBs)
Central Reservation Office (CRO)
Travel Information Management Services (TIMS)
Internet and Web-Based Reservations
19. Guest booked to depart today
Seamless Connectivity
Expected Departures
Room Count
Guest History Database
20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Adjusted Room Count
Four Global Distribution System Providers
Unidentified Delegates
Overbooking percentage
21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
House Count
Attrition/Pick-Up Rate
Hotel Web Sites
Out of Inventory Rooms (OOI)
22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Amendments/alterations to the reservation
Electronic Switch Technology
Application Service Providers (ASPs)
23. Logical rules that give options based on sensitivity
Fenced Rates
Global Distribution System (GDS)
Role of Yield Management Systems
Third Party Travel Sites
24. When a person calls directly to the hotel to book their reservations.
ASAE
Attrition/Pick-Up Rate
Hotelligence Report
In-House Reservation Center
25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Understay
Flat Rate/Run of the House
Optional Reservation Data
Adjusting the Room Block
26. Place and date more important than rate.
Group Guests
Overbooking percentage
Categories of Group Business
Central Reservation System (CRS)
27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Where did we steal Yield Management from?
Group Guests
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
28. The actual office site at which chain reservationists reside.
Amendments/alterations to the reservation
Fenced Rates
Central Reservation Office (CRO)
How many minutes should it take to process a reservation?
29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Overstay
Components of the Simple Room Count
Convention and Vistor Bureaus (CVBs)
Flat Rate/Run of the House
30. Based entirely on historical date. Does not share specific performance date for each competing property.
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31. The role that airline reservation systems played
Global Distribution System (GDS)
Where did we steal Yield Management from?
Categories of Group Business
Meta-Search Technology
32. CRS for hire - used by smaller chains - independent hotels.
Smith Travel Research's STAR Reports
Meta-Search Technology
Internet and Web-Based Reservations
Independent Reservation Services
33. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Convention and Vistor Bureaus (CVBs)
Overbooking percentage
Nests and Hurdles
34. Number of guests in hotel
Pegasus Solutions
Third Party Travel Sites
House Count
Central Reservation System (CRS)
35. Speaking the same language within incompatible systems
Group Business
Understay
Electronic Switch Technology
Components of the Simple Room Count
36. Guest who arrive days before booking
House Count
PHASER complete Access Reports
Early Arrivals
Search Engine Optimization
37. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
What are these global distribution system providers worth?
Four Global Distribution System Providers
Expedia Competitive Price Grid Report
38. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Selling Against Room Block
Understay
Expected Arrivals
39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Convention and Vistor Bureaus (CVBs)
Corporate Guests
Hotelligence Report
Components of the Simple Room Count
40. 5-7%
Early Arrivals
Global Distribution System (GDS)
Overbooking percentage
Walking the Guest
41. Status of rooms sold and available
Pegasus Solutions
Committed Rooms
Nests and Hurdles
Room Count
42. The Airlines
Search Engine Optimization
Flat Rate/Run of the House
Where did we steal Yield Management from?
Spread Rate
43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Understay
Application Service Providers (ASPs)
Internet and Web-Based Reservations
Guest History Database
44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
House Count
Hotelligence Report
No Show
Central Reservation System (CRS)
45. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Meta-Search Technology
Adjusting the Room Block
Overstay
Early Arrivals
46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Pegasus Solutions
Attrition/Pick-Up Rate
Nests and Hurdles
Third Party Travel Sites
47. A negotiated discount below the rack rate. Members pick the rate they want to pay
Third Party Travel Sites
Expected Departures
Nests and Hurdles
Spread Rate
48. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Artificial Intelligence/ Expert Systems
Automated Inventory Tracking System
Seamless Connectivity
49. Changes in dates - names - numbers - room types etc.
PHASER complete Access Reports
Hotel Web Sites
Amendments/alterations to the reservation
Automated Inventory Tracking System
50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Room Count
No Show
Selling Against Room Block
Out of Order Rooms (OOO)