Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. Guest who arrive days before booking






4. Place and date more important than rate.






5. Guest without reservations needing rooms






6. Guest who stay longer than booked






7. Faster - more accurate - sells more rooms at higher rates






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. 5-7%






11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






13. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






14. Guests booked to arrive today






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Status of rooms sold and available






17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. The act of controlling rates and restricting occupancy to maximize gross room revenues






20. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






21. Convention guest who try to get a better rate by using other deals






22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. When a person calls directly to the hotel to book their reservations.






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. Needed for large conventions where delegates may stay in many hotels






33. Logical rules that give options based on sensitivity






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Yesterdays stay-overs + today's reserved arrivals






36. Based entirely on historical date. Does not share specific performance date for each competing property.

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37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






40. More sophisticated - accounting for many issues






41. Changes in dates - names - numbers - room types etc.






42. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






43. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






44. 2-3 minutes






45. History and preferences of that particular guest. Being used more often today






46. The role that airline reservation systems played






47. The actual office site at which chain reservationists reside.






48. More rooms sold than available - done deliberately.






49. Guest booked to depart today






50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.