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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

3. The Airlines

4. Hotel sets up and sells own package to individuals. May be better than the group rate.

5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

6. 5-7%

7. The role that airline reservation systems played

8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

9. The American Society of Association Executives

10. Yesterdays stay-overs + today's reserved arrivals

11. A negotiated discount below the rack rate. Members pick the rate they want to pay

12. 100 booked - 40 used means 60% attrition - 40% pick-up

13. Guest who stay longer than booked

14. When a person calls directly to the hotel to book their reservations.

15. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

16. 2-3 minutes

17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

18. Status of rooms sold and available

19. The act of controlling rates and restricting occupancy to maximize gross room revenues

20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

21. Guest booked to depart today

22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

24. CRS for hire - used by smaller chains - independent hotels.

25. More sophisticated - accounting for many issues

26. Guest who arrive days before booking

27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

28. Hurdle point is set - lower rates rejected

29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

33. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

35. Software companies that offer a suite of software applications via Internet-based access.

36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

37. Changes in dates - names - numbers - room types etc.

38. Number of guests in hotel

39. More rooms sold than available - done deliberately.

40. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

41. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

42. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

43. Some get suites - some get singles - all pay same rate

44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

45. Place and date more important than rate.

46. Guest who leave earlier than expected

47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

49. Needed for large conventions where delegates may stay in many hotels

50. History and preferences of that particular guest. Being used more often today