Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






7. Number of guests in hotel






8. Guest who stay longer than booked






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Convention guest who try to get a better rate by using other deals






11. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. Some get suites - some get singles - all pay same rate






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. More rooms sold than available - done deliberately.






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. When a person calls directly to the hotel to book their reservations.






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. Place and date more important than rate.






22. Hotel sets up and sells own package to individuals. May be better than the group rate.






23. Based entirely on historical date. Does not share specific performance date for each competing property.


24. Guest without reservations needing rooms






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. Changes in dates - names - numbers - room types etc.






27. More sophisticated - accounting for many issues






28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. Continuing guest - as per booking






31. Needed for large conventions where delegates may stay in many hotels






32. Software companies that offer a suite of software applications via Internet-based access.






33. 5-7%






34. The American Society of Association Executives






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Guest booked to depart today






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Guest who arrive days before booking






40. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






43. Guest who leave earlier than expected






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. CRS for hire - used by smaller chains - independent hotels.






47. Guests booked to arrive today






48. Speaking the same language within incompatible systems






49. The actual office site at which chain reservationists reside.






50. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site