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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






2. Logical rules that give options based on sensitivity






3. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






4. 2-3 minutes






5. Based entirely on historical date. Does not share specific performance date for each competing property.

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6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. History and preferences of that particular guest. Being used more often today






8. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






9. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






10. Guest who arrive days before booking






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. The act of controlling rates and restricting occupancy to maximize gross room revenues






17. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






20. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. The American Society of Association Executives






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. CRS for hire - used by smaller chains - independent hotels.






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






30. Changes in dates - names - numbers - room types etc.






31. The role that airline reservation systems played






32. Guests booked to arrive today






33. Yesterdays stay-overs + today's reserved arrivals






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. More sophisticated - accounting for many issues






36. Guest who stay longer than booked






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






39. Status of rooms sold and available






40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. Needed for large conventions where delegates may stay in many hotels






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Software companies that offer a suite of software applications via Internet-based access.






45. The Airlines






46. Guest who leave earlier than expected






47. Guest without reservations needing rooms






48. Guest booked to depart today






49. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






50. Some get suites - some get singles - all pay same rate







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