Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. More rooms sold than available - done deliberately.






5. The actual office site at which chain reservationists reside.






6. Guest who leave earlier than expected






7. Continuing guest - as per booking






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. 5-7%






10. Guest without reservations needing rooms






11. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






14. More sophisticated - accounting for many issues






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. Speaking the same language within incompatible systems






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






22. Estimated over $80 billion. Group delegates spend more dollars.






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






25. The American Society of Association Executives






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. Logical rules that give options based on sensitivity






28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






29. The Airlines






30. Convention guest who try to get a better rate by using other deals






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Hurdle point is set - lower rates rejected






33. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






34. Guest who stay longer than booked






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. Yesterdays stay-overs + today's reserved arrivals






37. Some get suites - some get singles - all pay same rate






38. Number of guests in hotel






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. Guest who arrive days before booking






43. Guest booked to depart today






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. History and preferences of that particular guest. Being used more often today






47. Changes in dates - names - numbers - room types etc.






48. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests