Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






4. CRS for hire - used by smaller chains - independent hotels.






5. The American Society of Association Executives






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. Continuing guest - as per booking






8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Yesterdays stay-overs + today's reserved arrivals






12. Logical rules that give options based on sensitivity






13. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






17. Guests booked to arrive today






18. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






19. More rooms sold than available - done deliberately.






20. The actual office site at which chain reservationists reside.






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. Hotel sets up and sells own package to individuals. May be better than the group rate.






23. Speaking the same language within incompatible systems






24. When a person calls directly to the hotel to book their reservations.






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






27. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






28. Some get suites - some get singles - all pay same rate






29. Guest who stay longer than booked






30. The role that airline reservation systems played






31. Faster - more accurate - sells more rooms at higher rates






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. Based entirely on historical date. Does not share specific performance date for each competing property.


34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. Place and date more important than rate.






39. Convention guest who try to get a better rate by using other deals






40. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. 5-7%






43. Software companies that offer a suite of software applications via Internet-based access.






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Guest without reservations needing rooms






46. The Airlines






47. Guest booked to depart today






48. Number of guests in hotel






49. 100 booked - 40 used means 60% attrition - 40% pick-up






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.