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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. Place and date more important than rate.






3. Speaking the same language within incompatible systems






4. Hurdle point is set - lower rates rejected






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. Guest who leave earlier than expected






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






9. The Airlines






10. When a person calls directly to the hotel to book their reservations.






11. Convention guest who try to get a better rate by using other deals






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. Faster - more accurate - sells more rooms at higher rates






14. Number of guests in hotel






15. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. Yesterdays stay-overs + today's reserved arrivals






18. Changes in dates - names - numbers - room types etc.






19. The act of controlling rates and restricting occupancy to maximize gross room revenues






20. More sophisticated - accounting for many issues






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. Guest who arrive days before booking






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. Guest who stay longer than booked






25. Needed for large conventions where delegates may stay in many hotels






26. The American Society of Association Executives






27. Continuing guest - as per booking






28. Some get suites - some get singles - all pay same rate






29. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Guests booked to arrive today






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. The role that airline reservation systems played






38. Guest without reservations needing rooms






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. Estimated over $80 billion. Group delegates spend more dollars.






41. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






42. History and preferences of that particular guest. Being used more often today






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






46. Software companies that offer a suite of software applications via Internet-based access.






47. CRS for hire - used by smaller chains - independent hotels.






48. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.







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