Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. Hurdle point is set - lower rates rejected






4. Speaking the same language within incompatible systems






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. Continuing guest - as per booking






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. The actual office site at which chain reservationists reside.






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. History and preferences of that particular guest. Being used more often today






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Guest without reservations needing rooms






17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






22. Changes in dates - names - numbers - room types etc.






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. 2-3 minutes






25. CRS for hire - used by smaller chains - independent hotels.






26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






27. Faster - more accurate - sells more rooms at higher rates






28. Number of guests in hotel






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. The role that airline reservation systems played






31. A negotiated discount below the rack rate. Members pick the rate they want to pay






32. Logical rules that give options based on sensitivity






33. Some get suites - some get singles - all pay same rate






34. Software companies that offer a suite of software applications via Internet-based access.






35. The American Society of Association Executives






36. Yesterdays stay-overs + today's reserved arrivals






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






39. Convention guest who try to get a better rate by using other deals






40. Guest who leave earlier than expected






41. More rooms sold than available - done deliberately.






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. The act of controlling rates and restricting occupancy to maximize gross room revenues






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. 5-7%






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






50. Guest who arrive days before booking