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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

3. Some get suites - some get singles - all pay same rate

4. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

7. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

9. Status of rooms sold and available

10. Hurdle point is set - lower rates rejected

11. Yesterdays stay-overs + today's reserved arrivals

12. Convention guest who try to get a better rate by using other deals

13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

14. Guest booked to depart today

15. Number of guests in hotel

16. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

19. The Airlines

20. Hotel sets up and sells own package to individuals. May be better than the group rate.

21. Guest who arrive days before booking

22. A negotiated discount below the rack rate. Members pick the rate they want to pay

23. 5-7%

24. The role that airline reservation systems played

25. Estimated over $80 billion. Group delegates spend more dollars.

26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

27. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

28. CRS for hire - used by smaller chains - independent hotels.

29. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

30. Needed for large conventions where delegates may stay in many hotels

31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

32. The American Society of Association Executives

33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

34. 2-3 minutes

35. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

36. History and preferences of that particular guest. Being used more often today

37. The actual office site at which chain reservationists reside.

38. More rooms sold than available - done deliberately.

39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

41. Faster - more accurate - sells more rooms at higher rates

42. Logical rules that give options based on sensitivity

43. More sophisticated - accounting for many issues

44. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

46. 100 booked - 40 used means 60% attrition - 40% pick-up

47. Software companies that offer a suite of software applications via Internet-based access.

48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

49. Speaking the same language within incompatible systems

50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set