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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Fenced Rates
Out of Inventory Rooms (OOI)
Adjusting the Room Block
Categories of Group Business
2. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Expected Arrivals
Early Arrivals
Reservations to take
Electronic Switch Technology
3. Guest without reservations needing rooms
Walk-ins
PHASER complete Access Reports
Seamless Connectivity
Artificial Intelligence/ Expert Systems
4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Group Business
Overstay
Four primary functions of ASPs
5. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Committed Rooms
Leisure Guests
Flat Rate/Run of the House
6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Hotel Web Sites
Yield Management Revolution
Search Engine Optimization
Role of Yield Management Systems
7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Amendments/alterations to the reservation
Electronic Switch Technology
How many minutes should it take to process a reservation?
Categories of Group Business
8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Adjusting the Room Block
Components of the Simple Room Count
Independent Reservation Services
Overstay
9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Seamless Connectivity
Hotelligence Report
Role of Yield Management Systems
Internet and Web-Based Reservations
10. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Four Global Distribution System Providers
Early Arrivals
ASAE
11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Overbooking
Global Distribution System (GDS)
Nests and Hurdles
12. 2-3 minutes
Expected Arrivals
How many minutes should it take to process a reservation?
Electronic Switch Technology
Early Arrivals
13. Yesterdays stay-overs + today's reserved arrivals
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
Committed Rooms
Artificial Intelligence/ Expert Systems
14. 5-7%
Overbooking percentage
Expedia Competitive Price Grid Report
Electronic Switch Technology
Adjusting the Room Block
15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Application Service Providers (ASPs)
Flat Rate/Run of the House
Artificial Intelligence/ Expert Systems
Nests and Hurdles
16. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Guest History Database
How many minutes should it take to process a reservation?
Out of Inventory Rooms (OOI)
17. Estimated over $80 billion. Group delegates spend more dollars.
Where did we steal Yield Management from?
Group Business
Optional Reservation Data
Guest History Database
18. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Components of the Simple Room Count
Selling Against Room Block
Out of Order Rooms (OOO)
19. The act of controlling rates and restricting occupancy to maximize gross room revenues
Unidentified Delegates
Overbooking
Amendments/alterations to the reservation
Yield Management Revolution
20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Central Reservation System (CRS)
Expedia Competitive Price Grid Report
Pegasus Solutions
Components of the Simple Room Count
21. Guest who arrive days before booking
Early Arrivals
Out of Inventory Rooms (OOI)
Role of Yield Management Systems
Spread Rate
22. Needed for large conventions where delegates may stay in many hotels
Hotelligence Report
Seamless Connectivity
Role of the Housing Bureau
Hotel Web Sites
23. The American Society of Association Executives
Early Arrivals
ASAE
Optional Reservation Data
Role of Yield Management Systems
24. Software companies that offer a suite of software applications via Internet-based access.
House Count
Walk-ins
Application Service Providers (ASPs)
Yield Management Revolution
25. Number of guests in hotel
Third Party Travel Sites
How many minutes should it take to process a reservation?
Components of the Simple Room Count
House Count
26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Application Service Providers (ASPs)
Selling Against Room Block
Expedia Competitive Price Grid Report
Adjusted Room Count
27. Guest who leave earlier than expected
Amendments/alterations to the reservation
Third Party Travel Sites
Early Arrivals
Understay
28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Internet and Web-Based Reservations
Electronic Switch Technology
Convention and Vistor Bureaus (CVBs)
29. Speaking the same language within incompatible systems
Walking the Guest
Central Reservation System (CRS)
In-House Reservation Center
Electronic Switch Technology
30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Committed Rooms
Central Reservation Office (CRO)
Chain Sites
31. Guests booked to arrive today
Guest History Database
How many minutes should it take to process a reservation?
Expected Arrivals
Application Service Providers (ASPs)
32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Internet and Web-Based Reservations
Corporate Guests
Expedia Competitive Price Grid Report
Understay
33. Status of rooms sold and available
Artificial Intelligence/ Expert Systems
Room Count
Pegasus Solutions
Travel Information Management Services (TIMS)
34. The role that airline reservation systems played
Adjusting the Room Block
Seamless Connectivity
Third Party Travel Sites
Global Distribution System (GDS)
35. 100 booked - 40 used means 60% attrition - 40% pick-up
Seamless Connectivity
Adjusting the Room Block
Application Service Providers (ASPs)
Attrition/Pick-Up Rate
36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Room Count
Expected Departures
Overbooking
37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Overstay
Electronic Switch Technology
Travel Information Management Services (TIMS)
Four primary functions of ASPs
38. Guest booked to depart today
Travel Information Management Services (TIMS)
Expected Departures
Categories of Group Business
Central Reservation System (CRS)
39. CRS for hire - used by smaller chains - independent hotels.
Spread Rate
Unidentified Delegates
Expected Departures
Independent Reservation Services
40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Where did we steal Yield Management from?
Travel Information Management Services (TIMS)
PHASER complete Access Reports
41. More rooms sold than available - done deliberately.
What are these global distribution system providers worth?
Overbooking
Adjusted Room Count
Seamless Connectivity
42. When a person calls directly to the hotel to book their reservations.
Committed Rooms
Attrition/Pick-Up Rate
Where did we steal Yield Management from?
In-House Reservation Center
43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Overbooking percentage
No Show
PHASER complete Access Reports
Stayover
44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Understay
IT packages
Overbooking
Leisure Guests
45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
No Show
Adjusting the Room Block
Chain Sites
Central Reservation System (CRS)
46. Hotel sets up and sells own package to individuals. May be better than the group rate.
Adjusted Room Count
Pegasus Solutions
IT packages
Convention and Vistor Bureaus (CVBs)
47. More sophisticated - accounting for many issues
Room Count
Adjusted Room Count
Expected Departures
Understay
48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Categories of Group Business
Adjusting the Room Block
Electronic Switch Technology
How many minutes should it take to process a reservation?
49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Expected Arrivals
Automated Inventory Tracking System
Early Arrivals
Out of Order Rooms (OOO)
50. Place and date more important than rate.
Adjusting the Room Block
Group Guests
Flat Rate/Run of the House
Central Reservation Office (CRO)