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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Search Engine Optimization
Attrition/Pick-Up Rate
Automated Inventory Tracking System
2. When a person calls directly to the hotel to book their reservations.
Amendments/alterations to the reservation
PHASER complete Access Reports
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
3. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
Internet and Web-Based Reservations
Selling Against Room Block
4. A negotiated discount below the rack rate. Members pick the rate they want to pay
Artificial Intelligence/ Expert Systems
What are these global distribution system providers worth?
Spread Rate
Four primary functions of ASPs
5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Expedia Competitive Price Grid Report
Understay
House Count
6. The act of controlling rates and restricting occupancy to maximize gross room revenues
Travel Information Management Services (TIMS)
Yield Management Revolution
Categories of Group Business
Four Global Distribution System Providers
7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Seamless Connectivity
Chain Sites
IT packages
Pegasus Solutions
8. The Airlines
Optional Reservation Data
Where did we steal Yield Management from?
Seamless Connectivity
Role of the Housing Bureau
9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Stayover
Third Party Travel Sites
Leisure Guests
Overbooking percentage
10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Corporate Guests
Automated Inventory Tracking System
Understay
Four Global Distribution System Providers
11. Guest without reservations needing rooms
Attrition/Pick-Up Rate
Fenced Rates
Selling Against Room Block
Walk-ins
12. Number of guests in hotel
Four primary functions of ASPs
Unidentified Delegates
In-House Reservation Center
House Count
13. Based entirely on historical date. Does not share specific performance date for each competing property.
14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Smith Travel Research's STAR Reports
Search Engine Optimization
Chain Sites
Independent Reservation Services
15. History and preferences of that particular guest. Being used more often today
Adjusted Room Count
House Count
Leisure Guests
Guest History Database
16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Unidentified Delegates
Leisure Guests
Overbooking
Committed Rooms
17. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
House Count
Yield Management Revolution
Out of Inventory Rooms (OOI)
18. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Leisure Guests
Central Reservation System (CRS)
Role of the Housing Bureau
19. More rooms sold than available - done deliberately.
Seamless Connectivity
Overbooking
Understay
Convention and Vistor Bureaus (CVBs)
20. Changes in dates - names - numbers - room types etc.
Fenced Rates
Search Engine Optimization
Amendments/alterations to the reservation
Independent Reservation Services
21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
What are these global distribution system providers worth?
ASAE
Early Arrivals
Hotelligence Report
22. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Flat Rate/Run of the House
Artificial Intelligence/ Expert Systems
Group Guests
Yield Management Revolution
23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Automated Inventory Tracking System
Role of Yield Management Systems
Overbooking
Hotelligence Report
24. Yesterdays stay-overs + today's reserved arrivals
Internet and Web-Based Reservations
Committed Rooms
Four primary functions of ASPs
Unidentified Delegates
25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Room Count
Global Distribution System (GDS)
Corporate Guests
Out of Inventory Rooms (OOI)
26. Guest who arrive days before booking
IT packages
Early Arrivals
Expected Departures
Meta-Search Technology
27. The role that airline reservation systems played
House Count
Application Service Providers (ASPs)
What are these global distribution system providers worth?
Global Distribution System (GDS)
28. Guest booked to depart today
Smith Travel Research's STAR Reports
Central Reservation Office (CRO)
Group Business
Expected Departures
29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Unidentified Delegates
Walking the Guest
Walk-ins
Corporate Guests
30. Speaking the same language within incompatible systems
Spread Rate
No Show
Electronic Switch Technology
Hotelligence Report
31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Early Arrivals
Yield Management Revolution
Travel Information Management Services (TIMS)
32. Guest who leave earlier than expected
What are these global distribution system providers worth?
Amendments/alterations to the reservation
Flat Rate/Run of the House
Understay
33. Continuing guest - as per booking
Optional Reservation Data
Convention and Vistor Bureaus (CVBs)
Group Guests
Stayover
34. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Nests and Hurdles
Central Reservation System (CRS)
Four primary functions of ASPs
35. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Central Reservation Office (CRO)
Committed Rooms
Nests and Hurdles
36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Categories of Group Business
Walk-ins
No Show
Seamless Connectivity
37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
ASAE
Leisure Guests
Out of Inventory Rooms (OOI)
Four primary functions of ASPs
38. Hurdle point is set - lower rates rejected
Travel Information Management Services (TIMS)
Components of the Simple Room Count
Overstay
Nests and Hurdles
39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Central Reservation Office (CRO)
Out of Inventory Rooms (OOI)
Selling Against Room Block
40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Out of Inventory Rooms (OOI)
Expected Arrivals
Reservations to take
Leisure Guests
41. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
No Show
Spread Rate
Role of Yield Management Systems
42. Logical rules that give options based on sensitivity
Fenced Rates
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Electronic Switch Technology
43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
In-House Reservation Center
Search Engine Optimization
Nests and Hurdles
What are these global distribution system providers worth?
44. The American Society of Association Executives
Hotelligence Report
Yield Management Revolution
Fenced Rates
ASAE
45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
What are these global distribution system providers worth?
Where did we steal Yield Management from?
Group Business
Selling Against Room Block
46. Status of rooms sold and available
Room Count
Electronic Switch Technology
Walk-ins
Travel Information Management Services (TIMS)
47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Expected Departures
Artificial Intelligence/ Expert Systems
Independent Reservation Services
48. Estimated over $80 billion. Group delegates spend more dollars.
Unidentified Delegates
Group Business
Room Count
ASAE
49. 5-7%
Meta-Search Technology
Overbooking percentage
Chain Sites
Understay
50. 100 booked - 40 used means 60% attrition - 40% pick-up
PHASER complete Access Reports
Components of the Simple Room Count
Attrition/Pick-Up Rate
Committed Rooms