Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.






2. Speaking the same language within incompatible systems






3. A negotiated discount below the rack rate. Members pick the rate they want to pay






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Hurdle point is set - lower rates rejected






6. Guest who arrive days before booking






7. Estimated over $80 billion. Group delegates spend more dollars.






8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. More rooms sold than available - done deliberately.






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. 5-7%






14. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






15. Guests booked to arrive today






16. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






17. Needed for large conventions where delegates may stay in many hotels






18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. Status of rooms sold and available






21. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. The role that airline reservation systems played






27. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. Changes in dates - names - numbers - room types etc.






30. Guest who stay longer than booked






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Guest who leave earlier than expected






33. More sophisticated - accounting for many issues






34. Guest without reservations needing rooms






35. Yesterdays stay-overs + today's reserved arrivals






36. The American Society of Association Executives






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. The actual office site at which chain reservationists reside.






39. Convention guest who try to get a better rate by using other deals






40. Guest booked to depart today






41. When a person calls directly to the hotel to book their reservations.






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Faster - more accurate - sells more rooms at higher rates






47. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






48. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






49. History and preferences of that particular guest. Being used more often today






50. CRS for hire - used by smaller chains - independent hotels.