Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. 5-7%






8. The Airlines






9. Place and date more important than rate.






10. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






11. Estimated over $80 billion. Group delegates spend more dollars.






12. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






13. Guest who leave earlier than expected






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. Yesterdays stay-overs + today's reserved arrivals






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. Hurdle point is set - lower rates rejected






19. Some get suites - some get singles - all pay same rate






20. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






21. CRS for hire - used by smaller chains - independent hotels.






22. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. The role that airline reservation systems played






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Speaking the same language within incompatible systems






27. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






28. Changes in dates - names - numbers - room types etc.






29. Based entirely on historical date. Does not share specific performance date for each competing property.


30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. The American Society of Association Executives






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. Convention guest who try to get a better rate by using other deals






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Continuing guest - as per booking






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. More sophisticated - accounting for many issues






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. The actual office site at which chain reservationists reside.






41. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






42. Guest who stay longer than booked






43. Faster - more accurate - sells more rooms at higher rates






44. 2-3 minutes






45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






46. Guest booked to depart today






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. Status of rooms sold and available






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas