Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






4. More sophisticated - accounting for many issues






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Changes in dates - names - numbers - room types etc.






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. Place and date more important than rate.






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. Hotel sets up and sells own package to individuals. May be better than the group rate.






12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






13. The actual office site at which chain reservationists reside.






14. Based entirely on historical date. Does not share specific performance date for each competing property.


15. 5-7%






16. Yesterdays stay-overs + today's reserved arrivals






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. Guest who stay longer than booked






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. Convention guest who try to get a better rate by using other deals






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






24. Needed for large conventions where delegates may stay in many hotels






25. 2-3 minutes






26. CRS for hire - used by smaller chains - independent hotels.






27. The role that airline reservation systems played






28. Logical rules that give options based on sensitivity






29. Guest who leave earlier than expected






30. Guest without reservations needing rooms






31. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






32. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






33. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






34. Faster - more accurate - sells more rooms at higher rates






35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. Number of guests in hotel






39. 100 booked - 40 used means 60% attrition - 40% pick-up






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. Guests booked to arrive today






42. Software companies that offer a suite of software applications via Internet-based access.






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. The Airlines






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Speaking the same language within incompatible systems






47. Hurdle point is set - lower rates rejected






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. The American Society of Association Executives






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled