Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests booked to arrive today






2. CRS for hire - used by smaller chains - independent hotels.






3. Speaking the same language within incompatible systems






4. Based entirely on historical date. Does not share specific performance date for each competing property.


5. Faster - more accurate - sells more rooms at higher rates






6. Yesterdays stay-overs + today's reserved arrivals






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. Some get suites - some get singles - all pay same rate






12. A negotiated discount below the rack rate. Members pick the rate they want to pay






13. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






14. The actual office site at which chain reservationists reside.






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. 100 booked - 40 used means 60% attrition - 40% pick-up






17. Logical rules that give options based on sensitivity






18. Guest who leave earlier than expected






19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






20. Guest who stay longer than booked






21. Needed for large conventions where delegates may stay in many hotels






22. History and preferences of that particular guest. Being used more often today






23. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






25. The act of controlling rates and restricting occupancy to maximize gross room revenues






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






28. More rooms sold than available - done deliberately.






29. The Airlines






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. The American Society of Association Executives






32. Hotel sets up and sells own package to individuals. May be better than the group rate.






33. More sophisticated - accounting for many issues






34. 2-3 minutes






35. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






36. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. Convention guest who try to get a better rate by using other deals






42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






45. Continuing guest - as per booking






46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






47. The role that airline reservation systems played






48. Hurdle point is set - lower rates rejected






49. When a person calls directly to the hotel to book their reservations.






50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions