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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






4. Based entirely on historical date. Does not share specific performance date for each competing property.

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5. Place and date more important than rate.






6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






7. Software companies that offer a suite of software applications via Internet-based access.






8. The role that airline reservation systems played






9. 2-3 minutes






10. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. Faster - more accurate - sells more rooms at higher rates






13. Guests booked to arrive today






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






16. Guest who leave earlier than expected






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. When a person calls directly to the hotel to book their reservations.






21. Logical rules that give options based on sensitivity






22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






23. The American Society of Association Executives






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. Speaking the same language within incompatible systems






26. The actual office site at which chain reservationists reside.






27. Yesterdays stay-overs + today's reserved arrivals






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. Hotel sets up and sells own package to individuals. May be better than the group rate.






31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






34. The Airlines






35. Guest who arrive days before booking






36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






38. Status of rooms sold and available






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






42. Continuing guest - as per booking






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. Guest without reservations needing rooms






45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






48. Guest who stay longer than booked






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set







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Can you answer 50 questions in 15 minutes?


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