Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Changes in dates - names - numbers - room types etc.






4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






6. Software companies that offer a suite of software applications via Internet-based access.






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. Hurdle point is set - lower rates rejected






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Guest who leave earlier than expected






12. Convention guest who try to get a better rate by using other deals






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. 2-3 minutes






16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






17. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Estimated over $80 billion. Group delegates spend more dollars.






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. More rooms sold than available - done deliberately.






22. More sophisticated - accounting for many issues






23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






24. Status of rooms sold and available






25. Guests booked to arrive today






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. Number of guests in hotel






28. The actual office site at which chain reservationists reside.






29. Continuing guest - as per booking






30. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. When a person calls directly to the hotel to book their reservations.






33. Yesterdays stay-overs + today's reserved arrivals






34. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. The role that airline reservation systems played






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. Guest who arrive days before booking






39. Speaking the same language within incompatible systems






40. The Airlines






41. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






42. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






46. Some get suites - some get singles - all pay same rate






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation