Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives






2. 2-3 minutes






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. Hurdle point is set - lower rates rejected






5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






6. Place and date more important than rate.






7. Faster - more accurate - sells more rooms at higher rates






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Guest without reservations needing rooms






10. 100 booked - 40 used means 60% attrition - 40% pick-up






11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. When a person calls directly to the hotel to book their reservations.






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






16. Guest who arrive days before booking






17. Based entirely on historical date. Does not share specific performance date for each competing property.

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18. A negotiated discount below the rack rate. Members pick the rate they want to pay






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Some get suites - some get singles - all pay same rate






21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






22. Guests booked to arrive today






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






25. Yesterdays stay-overs + today's reserved arrivals






26. More rooms sold than available - done deliberately.






27. Speaking the same language within incompatible systems






28. Guest who stay longer than booked






29. Needed for large conventions where delegates may stay in many hotels






30. The Airlines






31. The role that airline reservation systems played






32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






33. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. CRS for hire - used by smaller chains - independent hotels.






37. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






38. Continuing guest - as per booking






39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Guest booked to depart today






41. Hotel sets up and sells own package to individuals. May be better than the group rate.






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. 5-7%






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Changes in dates - names - numbers - room types etc.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Status of rooms sold and available






48. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






49. Software companies that offer a suite of software applications via Internet-based access.






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.