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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Spread Rate
Search Engine Optimization
Third Party Travel Sites
Reservations to take
2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Adjusting the Room Block
Central Reservation System (CRS)
No Show
Optional Reservation Data
3. The Airlines
What are these global distribution system providers worth?
Chain Sites
Where did we steal Yield Management from?
Corporate Guests
4. CRS for hire - used by smaller chains - independent hotels.
Early Arrivals
Nests and Hurdles
Hotelligence Report
Independent Reservation Services
5. History and preferences of that particular guest. Being used more often today
Four Global Distribution System Providers
Amendments/alterations to the reservation
Guest History Database
Overstay
6. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Pegasus Solutions
In-House Reservation Center
What are these global distribution system providers worth?
Categories of Group Business
7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Central Reservation System (CRS)
Internet and Web-Based Reservations
Role of Yield Management Systems
Components of the Simple Room Count
8. 5-7%
Artificial Intelligence/ Expert Systems
Convention and Vistor Bureaus (CVBs)
Reservations to take
Overbooking percentage
9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
House Count
Search Engine Optimization
PHASER complete Access Reports
Adjusted Room Count
10. Estimated over $80 billion. Group delegates spend more dollars.
Adjusting the Room Block
Group Business
Early Arrivals
Guest History Database
11. More sophisticated - accounting for many issues
Group Guests
Search Engine Optimization
Amendments/alterations to the reservation
Adjusted Room Count
12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Out of Order Rooms (OOO)
No Show
Role of Yield Management Systems
Leisure Guests
13. Faster - more accurate - sells more rooms at higher rates
Expected Departures
Role of the Housing Bureau
Seamless Connectivity
Global Distribution System (GDS)
14. A negotiated discount below the rack rate. Members pick the rate they want to pay
Internet and Web-Based Reservations
What are these global distribution system providers worth?
Spread Rate
Where did we steal Yield Management from?
15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Internet and Web-Based Reservations
Automated Inventory Tracking System
Walking the Guest
16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Understay
Pegasus Solutions
Out of Inventory Rooms (OOI)
Flat Rate/Run of the House
17. Guest who stay longer than booked
Central Reservation System (CRS)
Overstay
Overbooking
Travel Information Management Services (TIMS)
18. Changes in dates - names - numbers - room types etc.
Attrition/Pick-Up Rate
What are these global distribution system providers worth?
Walk-ins
Amendments/alterations to the reservation
19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Travel Information Management Services (TIMS)
Four primary functions of ASPs
Where did we steal Yield Management from?
Application Service Providers (ASPs)
20. 100 booked - 40 used means 60% attrition - 40% pick-up
Central Reservation Office (CRO)
No Show
Attrition/Pick-Up Rate
Four primary functions of ASPs
21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Fenced Rates
Spread Rate
Room Count
22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Role of the Housing Bureau
ASAE
Out of Inventory Rooms (OOI)
23. Software companies that offer a suite of software applications via Internet-based access.
Fenced Rates
Four primary functions of ASPs
Understay
Application Service Providers (ASPs)
24. Guest booked to depart today
Four Global Distribution System Providers
Amendments/alterations to the reservation
No Show
Expected Departures
25. Place and date more important than rate.
Global Distribution System (GDS)
Convention and Vistor Bureaus (CVBs)
Understay
Group Guests
26. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Unidentified Delegates
Optional Reservation Data
Spread Rate
Components of the Simple Room Count
27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Spread Rate
Early Arrivals
Hotelligence Report
28. Convention guest who try to get a better rate by using other deals
Hotelligence Report
In-House Reservation Center
Expected Arrivals
Unidentified Delegates
29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Attrition/Pick-Up Rate
Overstay
Central Reservation System (CRS)
No Show
30. Logical rules that give options based on sensitivity
Fenced Rates
Components of the Simple Room Count
Understay
How many minutes should it take to process a reservation?
31. Status of rooms sold and available
Room Count
Out of Order Rooms (OOO)
Independent Reservation Services
Amendments/alterations to the reservation
32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Central Reservation Office (CRO)
Expected Departures
Pegasus Solutions
Hotelligence Report
33. More rooms sold than available - done deliberately.
Overbooking
Out of Inventory Rooms (OOI)
House Count
Walking the Guest
34. The role that airline reservation systems played
Global Distribution System (GDS)
Committed Rooms
Selling Against Room Block
Four Global Distribution System Providers
35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Yield Management Revolution
Convention and Vistor Bureaus (CVBs)
Overbooking
Where did we steal Yield Management from?
36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Corporate Guests
Walking the Guest
Amendments/alterations to the reservation
Early Arrivals
37. The act of controlling rates and restricting occupancy to maximize gross room revenues
Components of the Simple Room Count
PHASER complete Access Reports
Stayover
Yield Management Revolution
38. Needed for large conventions where delegates may stay in many hotels
Smith Travel Research's STAR Reports
Role of the Housing Bureau
Fenced Rates
House Count
39. Guests booked to arrive today
No Show
Walking the Guest
How many minutes should it take to process a reservation?
Expected Arrivals
40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Out of Inventory Rooms (OOI)
Group Business
Understay
Corporate Guests
41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Yield Management Revolution
Automated Inventory Tracking System
Search Engine Optimization
Travel Information Management Services (TIMS)
42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Expected Arrivals
Overbooking percentage
Meta-Search Technology
Four primary functions of ASPs
43. Continuing guest - as per booking
Third Party Travel Sites
Where did we steal Yield Management from?
Out of Inventory Rooms (OOI)
Stayover
44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
No Show
Overbooking percentage
Travel Information Management Services (TIMS)
45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
No Show
In-House Reservation Center
Internet and Web-Based Reservations
What are these global distribution system providers worth?
46. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Meta-Search Technology
Four Global Distribution System Providers
Artificial Intelligence/ Expert Systems
IT packages
47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Convention and Vistor Bureaus (CVBs)
Role of the Housing Bureau
Optional Reservation Data
Early Arrivals
48. Hotel sets up and sells own package to individuals. May be better than the group rate.
Role of Yield Management Systems
Corporate Guests
IT packages
Application Service Providers (ASPs)
49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Optional Reservation Data
Search Engine Optimization
Central Reservation Office (CRO)
Out of Inventory Rooms (OOI)
50. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Adjusting the Room Block
Leisure Guests
How many minutes should it take to process a reservation?