Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software companies that offer a suite of software applications via Internet-based access.






2. More rooms sold than available - done deliberately.






3. History and preferences of that particular guest. Being used more often today






4. Needed for large conventions where delegates may stay in many hotels






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. Number of guests in hotel






9. Faster - more accurate - sells more rooms at higher rates






10. The American Society of Association Executives






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Yesterdays stay-overs + today's reserved arrivals






13. Changes in dates - names - numbers - room types etc.






14. Hotel sets up and sells own package to individuals. May be better than the group rate.






15. Guest who leave earlier than expected






16. Guest who stay longer than booked






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






23. Based entirely on historical date. Does not share specific performance date for each competing property.


24. Logical rules that give options based on sensitivity






25. Speaking the same language within incompatible systems






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






28. Guest without reservations needing rooms






29. Continuing guest - as per booking






30. Hurdle point is set - lower rates rejected






31. Guests booked to arrive today






32. Guest who arrive days before booking






33. Convention guest who try to get a better rate by using other deals






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. Status of rooms sold and available






38. Guest booked to depart today






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Estimated over $80 billion. Group delegates spend more dollars.






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. When a person calls directly to the hotel to book their reservations.






47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






48. More sophisticated - accounting for many issues






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. The actual office site at which chain reservationists reside.