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Test your basic knowledge |
Hotel Front Office Management
Start Test
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking
Early Arrivals
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Internet and Web-Based Reservations
2. Number of guests in hotel
Where did we steal Yield Management from?
Central Reservation System (CRS)
Stayover
House Count
3. 100 booked - 40 used means 60% attrition - 40% pick-up
Seamless Connectivity
Fenced Rates
Attrition/Pick-Up Rate
Role of Yield Management Systems
4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
No Show
Optional Reservation Data
Artificial Intelligence/ Expert Systems
Room Count
5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Attrition/Pick-Up Rate
Committed Rooms
Overbooking percentage
Four primary functions of ASPs
6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
How many minutes should it take to process a reservation?
Guest History Database
Internet and Web-Based Reservations
Automated Inventory Tracking System
7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Flat Rate/Run of the House
Central Reservation Office (CRO)
Travel Information Management Services (TIMS)
Components of the Simple Room Count
8. Hurdle point is set - lower rates rejected
Electronic Switch Technology
Hotelligence Report
Pegasus Solutions
Nests and Hurdles
9. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Expected Arrivals
Overbooking
How many minutes should it take to process a reservation?
10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Group Guests
Application Service Providers (ASPs)
Out of Order Rooms (OOO)
Group Business
11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Adjusted Room Count
Four Global Distribution System Providers
Artificial Intelligence/ Expert Systems
PHASER complete Access Reports
12. Estimated over $80 billion. Group delegates spend more dollars.
Committed Rooms
IT packages
Group Business
Artificial Intelligence/ Expert Systems
13. Faster - more accurate - sells more rooms at higher rates
Where did we steal Yield Management from?
Spread Rate
Seamless Connectivity
Corporate Guests
14. The role that airline reservation systems played
Internet and Web-Based Reservations
Nests and Hurdles
Artificial Intelligence/ Expert Systems
Global Distribution System (GDS)
15. History and preferences of that particular guest. Being used more often today
Role of the Housing Bureau
Fenced Rates
Corporate Guests
Guest History Database
16. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Optional Reservation Data
Overstay
Leisure Guests
PHASER complete Access Reports
17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Out of Order Rooms (OOO)
Pegasus Solutions
Central Reservation System (CRS)
18. When a person calls directly to the hotel to book their reservations.
Amendments/alterations to the reservation
In-House Reservation Center
Meta-Search Technology
Fenced Rates
19. Continuing guest - as per booking
Reservations to take
Walk-ins
Travel Information Management Services (TIMS)
Stayover
20. The act of controlling rates and restricting occupancy to maximize gross room revenues
PHASER complete Access Reports
Yield Management Revolution
Role of the Housing Bureau
Nests and Hurdles
21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Hotel Web Sites
Stayover
Search Engine Optimization
Global Distribution System (GDS)
22. A negotiated discount below the rack rate. Members pick the rate they want to pay
Understay
Guest History Database
Spread Rate
Room Count
23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Third Party Travel Sites
Meta-Search Technology
What are these global distribution system providers worth?
Amendments/alterations to the reservation
24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
House Count
Walking the Guest
Group Business
Selling Against Room Block
25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Expedia Competitive Price Grid Report
Expected Departures
PHASER complete Access Reports
26. Needed for large conventions where delegates may stay in many hotels
Group Guests
Early Arrivals
Role of the Housing Bureau
Central Reservation Office (CRO)
27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Categories of Group Business
Central Reservation System (CRS)
Travel Information Management Services (TIMS)
Expected Departures
28. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Hotelligence Report
Group Guests
Room Count
29. Guest booked to depart today
Understay
Expected Arrivals
Walk-ins
Expected Departures
30. Speaking the same language within incompatible systems
Spread Rate
Expected Departures
Expected Arrivals
Electronic Switch Technology
31. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Four Global Distribution System Providers
Yield Management Revolution
Group Business
Role of Yield Management Systems
32. Logical rules that give options based on sensitivity
Adjusted Room Count
Fenced Rates
Adjusting the Room Block
Early Arrivals
33. The American Society of Association Executives
Artificial Intelligence/ Expert Systems
Four primary functions of ASPs
Expected Departures
ASAE
34. Guest who leave earlier than expected
Expected Departures
Overstay
Overbooking percentage
Understay
35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Application Service Providers (ASPs)
Nests and Hurdles
Hotel Web Sites
Group Guests
36. 2-3 minutes
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
How many minutes should it take to process a reservation?
Unidentified Delegates
37. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
House Count
Hotelligence Report
Internet and Web-Based Reservations
38. Software companies that offer a suite of software applications via Internet-based access.
Yield Management Revolution
Application Service Providers (ASPs)
Chain Sites
Independent Reservation Services
39. Guest who stay longer than booked
Overstay
Convention and Vistor Bureaus (CVBs)
Optional Reservation Data
Committed Rooms
40. More rooms sold than available - done deliberately.
Overbooking
Central Reservation Office (CRO)
Selling Against Room Block
Global Distribution System (GDS)
41. The Airlines
Unidentified Delegates
Overbooking percentage
Where did we steal Yield Management from?
Role of Yield Management Systems
42. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Central Reservation Office (CRO)
Walk-ins
Role of the Housing Bureau
43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Reservations to take
Group Business
Out of Order Rooms (OOO)
44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Attrition/Pick-Up Rate
Overstay
Committed Rooms
45. Guest without reservations needing rooms
Convention and Vistor Bureaus (CVBs)
Pegasus Solutions
Optional Reservation Data
Walk-ins
46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Central Reservation Office (CRO)
Overbooking percentage
Chain Sites
Nests and Hurdles
47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Categories of Group Business
Expected Arrivals
Chain Sites
Convention and Vistor Bureaus (CVBs)
48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Nests and Hurdles
Room Count
Optional Reservation Data
Overbooking
49. Yesterdays stay-overs + today's reserved arrivals
How many minutes should it take to process a reservation?
Role of the Housing Bureau
Amendments/alterations to the reservation
Committed Rooms
50. Hotel sets up and sells own package to individuals. May be better than the group rate.
Spread Rate
Committed Rooms
IT packages
Expected Departures
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