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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Some get suites - some get singles - all pay same rate






6. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. Speaking the same language within incompatible systems






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






12. Needed for large conventions where delegates may stay in many hotels






13. The Airlines






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






18. Continuing guest - as per booking






19. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






20. Yesterdays stay-overs + today's reserved arrivals






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. History and preferences of that particular guest. Being used more often today






23. The actual office site at which chain reservationists reside.






24. Guest who arrive days before booking






25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






28. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






29. Convention guest who try to get a better rate by using other deals






30. Number of guests in hotel






31. Logical rules that give options based on sensitivity






32. Guest who leave earlier than expected






33. Guests booked to arrive today






34. The American Society of Association Executives






35. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






36. 100 booked - 40 used means 60% attrition - 40% pick-up






37. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






38. Faster - more accurate - sells more rooms at higher rates






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






41. More sophisticated - accounting for many issues






42. The role that airline reservation systems played






43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. Based entirely on historical date. Does not share specific performance date for each competing property.

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47. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Hurdle point is set - lower rates rejected






50. 2-3 minutes







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Can you answer 50 questions in 15 minutes?


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