Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests in hotel






2. Changes in dates - names - numbers - room types etc.






3. The American Society of Association Executives






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. Some get suites - some get singles - all pay same rate






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. Guests booked to arrive today






13. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






14. Convention guest who try to get a better rate by using other deals






15. More rooms sold than available - done deliberately.






16. Hurdle point is set - lower rates rejected






17. CRS for hire - used by smaller chains - independent hotels.






18. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






19. The role that airline reservation systems played






20. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






21. Guest booked to depart today






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






24. 5-7%






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Based entirely on historical date. Does not share specific performance date for each competing property.


27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. Guest who leave earlier than expected






30. History and preferences of that particular guest. Being used more often today






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. Guest who arrive days before booking






35. Yesterdays stay-overs + today's reserved arrivals






36. More sophisticated - accounting for many issues






37. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






38. Place and date more important than rate.






39. Continuing guest - as per booking






40. When a person calls directly to the hotel to book their reservations.






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






43. Faster - more accurate - sells more rooms at higher rates






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. Status of rooms sold and available






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.