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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






2. The American Society of Association Executives






3. The act of controlling rates and restricting occupancy to maximize gross room revenues






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. Yesterdays stay-overs + today's reserved arrivals






9. 5-7%






10. Based entirely on historical date. Does not share specific performance date for each competing property.

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11. Continuing guest - as per booking






12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






13. Changes in dates - names - numbers - room types etc.






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. The actual office site at which chain reservationists reside.






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. CRS for hire - used by smaller chains - independent hotels.






18. 2-3 minutes






19. Faster - more accurate - sells more rooms at higher rates






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. Hurdle point is set - lower rates rejected






22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. Some get suites - some get singles - all pay same rate






24. Guest who leave earlier than expected






25. Status of rooms sold and available






26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. When a person calls directly to the hotel to book their reservations.






29. Guest without reservations needing rooms






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. More rooms sold than available - done deliberately.






36. The Airlines






37. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






38. Place and date more important than rate.






39. Estimated over $80 billion. Group delegates spend more dollars.






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Speaking the same language within incompatible systems






42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. Number of guests in hotel






46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






47. 100 booked - 40 used means 60% attrition - 40% pick-up






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






50. Logical rules that give options based on sensitivity






Can you answer 50 questions in 15 minutes?



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