Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






2. Based entirely on historical date. Does not share specific performance date for each competing property.

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3. Continuing guest - as per booking






4. Number of guests in hotel






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. Some get suites - some get singles - all pay same rate






7. History and preferences of that particular guest. Being used more often today






8. The American Society of Association Executives






9. 2-3 minutes






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. Convention guest who try to get a better rate by using other deals






12. Hurdle point is set - lower rates rejected






13. Guests booked to arrive today






14. Guest who leave earlier than expected






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. The Airlines






18. Guest booked to depart today






19. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






20. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






21. Faster - more accurate - sells more rooms at higher rates






22. Changes in dates - names - numbers - room types etc.






23. Guest without reservations needing rooms






24. CRS for hire - used by smaller chains - independent hotels.






25. More rooms sold than available - done deliberately.






26. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Yesterdays stay-overs + today's reserved arrivals






30. The role that airline reservation systems played






31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






32. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






33. Software companies that offer a suite of software applications via Internet-based access.






34. Needed for large conventions where delegates may stay in many hotels






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. The act of controlling rates and restricting occupancy to maximize gross room revenues






37. The actual office site at which chain reservationists reside.






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






41. Logical rules that give options based on sensitivity






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. Speaking the same language within incompatible systems






44. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. Place and date more important than rate.






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






50. Status of rooms sold and available