Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a person calls directly to the hotel to book their reservations.






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






4. The act of controlling rates and restricting occupancy to maximize gross room revenues






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Changes in dates - names - numbers - room types etc.






7. Guests booked to arrive today






8. CRS for hire - used by smaller chains - independent hotels.






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Estimated over $80 billion. Group delegates spend more dollars.






13. 5-7%






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. The actual office site at which chain reservationists reside.






16. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






18. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Continuing guest - as per booking






21. Based entirely on historical date. Does not share specific performance date for each competing property.

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22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. Convention guest who try to get a better rate by using other deals






24. History and preferences of that particular guest. Being used more often today






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. The role that airline reservation systems played






27. Guest who arrive days before booking






28. Faster - more accurate - sells more rooms at higher rates






29. Needed for large conventions where delegates may stay in many hotels






30. Hurdle point is set - lower rates rejected






31. Guest without reservations needing rooms






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. Some get suites - some get singles - all pay same rate






37. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






38. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






39. Logical rules that give options based on sensitivity






40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






42. Number of guests in hotel






43. Speaking the same language within incompatible systems






44. More sophisticated - accounting for many issues






45. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






46. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






47. Yesterdays stay-overs + today's reserved arrivals






48. The American Society of Association Executives






49. More rooms sold than available - done deliberately.






50. Guest who leave earlier than expected