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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Leisure Guests
Reservations to take
Guest History Database
What are these global distribution system providers worth?
2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Categories of Group Business
What are these global distribution system providers worth?
Yield Management Revolution
Components of the Simple Room Count
3. Hurdle point is set - lower rates rejected
Four primary functions of ASPs
Nests and Hurdles
Central Reservation Office (CRO)
Adjusting the Room Block
4. More rooms sold than available - done deliberately.
Meta-Search Technology
Overbooking
Early Arrivals
House Count
5. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Where did we steal Yield Management from?
Selling Against Room Block
What are these global distribution system providers worth?
6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Expected Departures
Selling Against Room Block
Corporate Guests
Nests and Hurdles
7. History and preferences of that particular guest. Being used more often today
Nests and Hurdles
Guest History Database
Four primary functions of ASPs
Pegasus Solutions
8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Guest History Database
Convention and Vistor Bureaus (CVBs)
Fenced Rates
9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Third Party Travel Sites
Components of the Simple Room Count
No Show
10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Overbooking percentage
Smith Travel Research's STAR Reports
Hotel Web Sites
Flat Rate/Run of the House
11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Corporate Guests
Fenced Rates
Artificial Intelligence/ Expert Systems
Pegasus Solutions
12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Overstay
Role of Yield Management Systems
Hotelligence Report
Four primary functions of ASPs
13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Independent Reservation Services
Expected Arrivals
Understay
Corporate Guests
14. Yesterdays stay-overs + today's reserved arrivals
Central Reservation System (CRS)
Expedia Competitive Price Grid Report
Committed Rooms
Convention and Vistor Bureaus (CVBs)
15. Guest who arrive days before booking
Early Arrivals
Out of Order Rooms (OOO)
How many minutes should it take to process a reservation?
IT packages
16. Status of rooms sold and available
Group Guests
Meta-Search Technology
Room Count
What are these global distribution system providers worth?
17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Guest History Database
Expected Arrivals
Hotelligence Report
18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Third Party Travel Sites
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Overbooking
19. Estimated over $80 billion. Group delegates spend more dollars.
Optional Reservation Data
Group Business
Amendments/alterations to the reservation
Overbooking
20. Convention guest who try to get a better rate by using other deals
Amendments/alterations to the reservation
Smith Travel Research's STAR Reports
Adjusted Room Count
Unidentified Delegates
21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Where did we steal Yield Management from?
Four primary functions of ASPs
Guest History Database
Central Reservation Office (CRO)
22. Changes in dates - names - numbers - room types etc.
Adjusting the Room Block
Amendments/alterations to the reservation
Fenced Rates
Meta-Search Technology
23. Guests booked to arrive today
What are these global distribution system providers worth?
Overbooking
Expected Arrivals
Four primary functions of ASPs
24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
IT packages
Four primary functions of ASPs
Room Count
Internet and Web-Based Reservations
25. Guest who stay longer than booked
Role of the Housing Bureau
Smith Travel Research's STAR Reports
Overstay
PHASER complete Access Reports
26. Guest booked to depart today
Expected Departures
Artificial Intelligence/ Expert Systems
Role of Yield Management Systems
Committed Rooms
27. Guest who leave earlier than expected
Meta-Search Technology
Four primary functions of ASPs
Understay
How many minutes should it take to process a reservation?
28. More sophisticated - accounting for many issues
Yield Management Revolution
Four Global Distribution System Providers
Adjusted Room Count
Artificial Intelligence/ Expert Systems
29. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Adjusting the Room Block
Overbooking percentage
No Show
30. Number of guests in hotel
Application Service Providers (ASPs)
Central Reservation Office (CRO)
House Count
Convention and Vistor Bureaus (CVBs)
31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Out of Order Rooms (OOO)
Walk-ins
Adjusting the Room Block
32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Fenced Rates
Search Engine Optimization
Artificial Intelligence/ Expert Systems
How many minutes should it take to process a reservation?
33. The role that airline reservation systems played
Global Distribution System (GDS)
Room Count
IT packages
Four primary functions of ASPs
34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Overbooking percentage
Expected Departures
Categories of Group Business
Meta-Search Technology
35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Amendments/alterations to the reservation
Role of Yield Management Systems
Understay
Reservations to take
36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
No Show
Guest History Database
Artificial Intelligence/ Expert Systems
Adjusted Room Count
37. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Pegasus Solutions
Global Distribution System (GDS)
Yield Management Revolution
38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
How many minutes should it take to process a reservation?
Role of the Housing Bureau
Search Engine Optimization
39. Guest without reservations needing rooms
Walk-ins
Central Reservation Office (CRO)
Stayover
Group Guests
40. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Meta-Search Technology
Reservations to take
Global Distribution System (GDS)
41. Continuing guest - as per booking
Role of Yield Management Systems
Flat Rate/Run of the House
Hotel Web Sites
Stayover
42. CRS for hire - used by smaller chains - independent hotels.
Committed Rooms
Electronic Switch Technology
Independent Reservation Services
Corporate Guests
43. Logical rules that give options based on sensitivity
Overstay
Yield Management Revolution
Fenced Rates
Expected Departures
44. 5-7%
Overbooking percentage
Leisure Guests
Convention and Vistor Bureaus (CVBs)
Stayover
45. The American Society of Association Executives
Independent Reservation Services
Expected Departures
ASAE
IT packages
46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Overbooking percentage
Room Count
Expedia Competitive Price Grid Report
Adjusted Room Count
47. Hotel sets up and sells own package to individuals. May be better than the group rate.
Spread Rate
Travel Information Management Services (TIMS)
IT packages
Four primary functions of ASPs
48. Place and date more important than rate.
Central Reservation System (CRS)
Group Guests
Travel Information Management Services (TIMS)
Walk-ins
49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Optional Reservation Data
Meta-Search Technology
Travel Information Management Services (TIMS)
Third Party Travel Sites
50. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Overstay
Adjusting the Room Block
Four Global Distribution System Providers
Pegasus Solutions