Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The Airlines






2. Guests booked to arrive today






3. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






4. 2-3 minutes






5. 5-7%






6. More sophisticated - accounting for many issues






7. Place and date more important than rate.






8. 100 booked - 40 used means 60% attrition - 40% pick-up






9. Convention guest who try to get a better rate by using other deals






10. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






12. Hurdle point is set - lower rates rejected






13. History and preferences of that particular guest. Being used more often today






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. The act of controlling rates and restricting occupancy to maximize gross room revenues






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. Logical rules that give options based on sensitivity






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Status of rooms sold and available






20. Faster - more accurate - sells more rooms at higher rates






21. Some get suites - some get singles - all pay same rate






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. CRS for hire - used by smaller chains - independent hotels.






24. Hotel sets up and sells own package to individuals. May be better than the group rate.






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Continuing guest - as per booking






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






30. A negotiated discount below the rack rate. Members pick the rate they want to pay






31. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






32. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






33. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Number of guests in hotel






36. Software companies that offer a suite of software applications via Internet-based access.






37. Changes in dates - names - numbers - room types etc.






38. Guest who leave earlier than expected






39. Based entirely on historical date. Does not share specific performance date for each competing property.

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40. More rooms sold than available - done deliberately.






41. Guest without reservations needing rooms






42. When a person calls directly to the hotel to book their reservations.






43. Guest who arrive days before booking






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. Speaking the same language within incompatible systems






46. Needed for large conventions where delegates may stay in many hotels






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. Yesterdays stay-overs + today's reserved arrivals