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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking






2. Number of guests in hotel






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. Hurdle point is set - lower rates rejected






9. The actual office site at which chain reservationists reside.






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Estimated over $80 billion. Group delegates spend more dollars.






13. Faster - more accurate - sells more rooms at higher rates






14. The role that airline reservation systems played






15. History and preferences of that particular guest. Being used more often today






16. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. When a person calls directly to the hotel to book their reservations.






19. Continuing guest - as per booking






20. The act of controlling rates and restricting occupancy to maximize gross room revenues






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. A negotiated discount below the rack rate. Members pick the rate they want to pay






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. Needed for large conventions where delegates may stay in many hotels






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






29. Guest booked to depart today






30. Speaking the same language within incompatible systems






31. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






32. Logical rules that give options based on sensitivity






33. The American Society of Association Executives






34. Guest who leave earlier than expected






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. 2-3 minutes






37. Some get suites - some get singles - all pay same rate






38. Software companies that offer a suite of software applications via Internet-based access.






39. Guest who stay longer than booked






40. More rooms sold than available - done deliberately.






41. The Airlines






42. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Guest without reservations needing rooms






46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






49. Yesterdays stay-overs + today's reserved arrivals






50. Hotel sets up and sells own package to individuals. May be better than the group rate.







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