Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






3. 5-7%






4. Place and date more important than rate.






5. The American Society of Association Executives






6. Continuing guest - as per booking






7. The act of controlling rates and restricting occupancy to maximize gross room revenues






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. Needed for large conventions where delegates may stay in many hotels






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. Speaking the same language within incompatible systems






12. Guest who stay longer than booked






13. Guest who arrive days before booking






14. 2-3 minutes






15. Software companies that offer a suite of software applications via Internet-based access.






16. Convention guest who try to get a better rate by using other deals






17. The Airlines






18. Guest booked to depart today






19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






20. Guest who leave earlier than expected






21. Status of rooms sold and available






22. Number of guests in hotel






23. Logical rules that give options based on sensitivity






24. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






29. When a person calls directly to the hotel to book their reservations.






30. The role that airline reservation systems played






31. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






32. More sophisticated - accounting for many issues






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






37. Hotel sets up and sells own package to individuals. May be better than the group rate.






38. Yesterdays stay-overs + today's reserved arrivals






39. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Some get suites - some get singles - all pay same rate






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






46. Faster - more accurate - sells more rooms at higher rates






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. The actual office site at which chain reservationists reside.






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation