Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. History and preferences of that particular guest. Being used more often today






3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Guest who stay longer than booked






7. More rooms sold than available - done deliberately.






8. Software companies that offer a suite of software applications via Internet-based access.






9. Hurdle point is set - lower rates rejected






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. Some get suites - some get singles - all pay same rate






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. Guest who leave earlier than expected






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. 2-3 minutes






18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






19. Guest booked to depart today






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






23. Logical rules that give options based on sensitivity






24. When a person calls directly to the hotel to book their reservations.






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Place and date more important than rate.






27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






28. The actual office site at which chain reservationists reside.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


31. The role that airline reservation systems played






32. CRS for hire - used by smaller chains - independent hotels.






33. Needed for large conventions where delegates may stay in many hotels






34. Number of guests in hotel






35. Speaking the same language within incompatible systems






36. Guest who arrive days before booking






37. Faster - more accurate - sells more rooms at higher rates






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. 5-7%






41. Status of rooms sold and available






42. The Airlines






43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






45. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. 100 booked - 40 used means 60% attrition - 40% pick-up






49. Changes in dates - names - numbers - room types etc.






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.