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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels
IT packages
Role of the Housing Bureau
Corporate Guests
What are these global distribution system providers worth?
2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Smith Travel Research's STAR Reports
Components of the Simple Room Count
Search Engine Optimization
House Count
3. Place and date more important than rate.
Third Party Travel Sites
Group Guests
Stayover
Hotelligence Report
4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Smith Travel Research's STAR Reports
Out of Inventory Rooms (OOI)
Four Global Distribution System Providers
How many minutes should it take to process a reservation?
5. Number of guests in hotel
House Count
Out of Inventory Rooms (OOI)
Attrition/Pick-Up Rate
Expected Departures
6. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Group Business
Categories of Group Business
Out of Inventory Rooms (OOI)
Hotelligence Report
7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Where did we steal Yield Management from?
PHASER complete Access Reports
Categories of Group Business
8. Guest booked to depart today
How many minutes should it take to process a reservation?
Expected Departures
Corporate Guests
Room Count
9. Software companies that offer a suite of software applications via Internet-based access.
Room Count
Application Service Providers (ASPs)
Hotel Web Sites
Meta-Search Technology
10. Continuing guest - as per booking
Stayover
Corporate Guests
Amendments/alterations to the reservation
Automated Inventory Tracking System
11. Guest who leave earlier than expected
Four primary functions of ASPs
Unidentified Delegates
Group Business
Understay
12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Overstay
Flat Rate/Run of the House
What are these global distribution system providers worth?
IT packages
13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Role of the Housing Bureau
Corporate Guests
Independent Reservation Services
Hotelligence Report
14. The actual office site at which chain reservationists reside.
What are these global distribution system providers worth?
Global Distribution System (GDS)
Central Reservation Office (CRO)
Hotelligence Report
15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Walking the Guest
Four primary functions of ASPs
Optional Reservation Data
Committed Rooms
16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
No Show
Expected Departures
What are these global distribution system providers worth?
Leisure Guests
17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Central Reservation System (CRS)
Out of Inventory Rooms (OOI)
Expected Arrivals
Chain Sites
18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Fenced Rates
Spread Rate
Components of the Simple Room Count
ASAE
19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Out of Inventory Rooms (OOI)
Unidentified Delegates
Categories of Group Business
Expected Arrivals
20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Attrition/Pick-Up Rate
Hotel Web Sites
Role of the Housing Bureau
Expected Arrivals
21. A negotiated discount below the rack rate. Members pick the rate they want to pay
In-House Reservation Center
Out of Inventory Rooms (OOI)
Independent Reservation Services
Spread Rate
22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Adjusting the Room Block
Independent Reservation Services
Internet and Web-Based Reservations
Walk-ins
23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Flat Rate/Run of the House
Expedia Competitive Price Grid Report
Spread Rate
Overbooking percentage
24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Out of Order Rooms (OOO)
IT packages
PHASER complete Access Reports
Search Engine Optimization
25. Guest without reservations needing rooms
Room Count
Walk-ins
Components of the Simple Room Count
Yield Management Revolution
26. Convention guest who try to get a better rate by using other deals
Seamless Connectivity
Overbooking percentage
Four Global Distribution System Providers
Unidentified Delegates
27. The Airlines
Automated Inventory Tracking System
Adjusted Room Count
Where did we steal Yield Management from?
Leisure Guests
28. Logical rules that give options based on sensitivity
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
How many minutes should it take to process a reservation?
Fenced Rates
29. Status of rooms sold and available
Spread Rate
Room Count
Unidentified Delegates
Central Reservation System (CRS)
30. 2-3 minutes
Where did we steal Yield Management from?
Committed Rooms
Independent Reservation Services
How many minutes should it take to process a reservation?
31. Yesterdays stay-overs + today's reserved arrivals
Role of the Housing Bureau
Committed Rooms
Overstay
Walk-ins
32. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Group Business
Amendments/alterations to the reservation
Nests and Hurdles
Third Party Travel Sites
33. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Walk-ins
Four Global Distribution System Providers
Chain Sites
34. 100 booked - 40 used means 60% attrition - 40% pick-up
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
Walking the Guest
Attrition/Pick-Up Rate
35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Expedia Competitive Price Grid Report
Reservations to take
Components of the Simple Room Count
What are these global distribution system providers worth?
36. Guests booked to arrive today
Expected Arrivals
Artificial Intelligence/ Expert Systems
Application Service Providers (ASPs)
Selling Against Room Block
37. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
How many minutes should it take to process a reservation?
Hotelligence Report
Adjusting the Room Block
38. More rooms sold than available - done deliberately.
Amendments/alterations to the reservation
Automated Inventory Tracking System
Hotelligence Report
Overbooking
39. Hurdle point is set - lower rates rejected
Search Engine Optimization
Global Distribution System (GDS)
Electronic Switch Technology
Nests and Hurdles
40. The role that airline reservation systems played
Out of Order Rooms (OOO)
Spread Rate
Search Engine Optimization
Global Distribution System (GDS)
41. More sophisticated - accounting for many issues
Flat Rate/Run of the House
What are these global distribution system providers worth?
Out of Inventory Rooms (OOI)
Adjusted Room Count
42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Walking the Guest
Unidentified Delegates
Meta-Search Technology
Central Reservation Office (CRO)
43. Faster - more accurate - sells more rooms at higher rates
Central Reservation Office (CRO)
Role of the Housing Bureau
Seamless Connectivity
Four primary functions of ASPs
44. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Role of the Housing Bureau
Where did we steal Yield Management from?
Four primary functions of ASPs
Amendments/alterations to the reservation
45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Third Party Travel Sites
Out of Order Rooms (OOO)
Search Engine Optimization
Optional Reservation Data
46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Stayover
Internet and Web-Based Reservations
Expected Arrivals
47. Guest who stay longer than booked
Corporate Guests
Understay
Overstay
Where did we steal Yield Management from?
48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Categories of Group Business
Overbooking percentage
Corporate Guests
PHASER complete Access Reports
49. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Yield Management Revolution
Smith Travel Research's STAR Reports
Internet and Web-Based Reservations
50. When a person calls directly to the hotel to book their reservations.
IT packages
Travel Information Management Services (TIMS)
Attrition/Pick-Up Rate
In-House Reservation Center