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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked
Overstay
Overbooking percentage
Out of Inventory Rooms (OOI)
IT packages
2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Early Arrivals
Optional Reservation Data
Out of Order Rooms (OOO)
PHASER complete Access Reports
3. Continuing guest - as per booking
PHASER complete Access Reports
Electronic Switch Technology
Out of Inventory Rooms (OOI)
Stayover
4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Guest History Database
Internet and Web-Based Reservations
Independent Reservation Services
5. The act of controlling rates and restricting occupancy to maximize gross room revenues
Components of the Simple Room Count
Stayover
IT packages
Yield Management Revolution
6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Four Global Distribution System Providers
Seamless Connectivity
Categories of Group Business
7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Overbooking percentage
Role of the Housing Bureau
Components of the Simple Room Count
8. Status of rooms sold and available
Spread Rate
Guest History Database
No Show
Room Count
9. The Airlines
Selling Against Room Block
Where did we steal Yield Management from?
Four primary functions of ASPs
ASAE
10. More rooms sold than available - done deliberately.
Independent Reservation Services
PHASER complete Access Reports
Stayover
Overbooking
11. 100 booked - 40 used means 60% attrition - 40% pick-up
Chain Sites
Seamless Connectivity
Spread Rate
Attrition/Pick-Up Rate
12. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Travel Information Management Services (TIMS)
Expected Arrivals
What are these global distribution system providers worth?
13. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Automated Inventory Tracking System
Yield Management Revolution
Adjusting the Room Block
IT packages
14. The role that airline reservation systems played
Convention and Vistor Bureaus (CVBs)
Expected Arrivals
Fenced Rates
Global Distribution System (GDS)
15. Software companies that offer a suite of software applications via Internet-based access.
Group Guests
Expected Arrivals
Application Service Providers (ASPs)
Central Reservation Office (CRO)
16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Out of Inventory Rooms (OOI)
Search Engine Optimization
Adjusting the Room Block
Meta-Search Technology
17. Hotel sets up and sells own package to individuals. May be better than the group rate.
Four primary functions of ASPs
Hotelligence Report
IT packages
Role of the Housing Bureau
18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Categories of Group Business
Automated Inventory Tracking System
Out of Order Rooms (OOO)
19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Stayover
Selling Against Room Block
Categories of Group Business
Components of the Simple Room Count
20. Guest without reservations needing rooms
Convention and Vistor Bureaus (CVBs)
Overbooking percentage
Adjusted Room Count
Walk-ins
21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Role of Yield Management Systems
Flat Rate/Run of the House
Yield Management Revolution
Automated Inventory Tracking System
22. When a person calls directly to the hotel to book their reservations.
Central Reservation System (CRS)
Electronic Switch Technology
In-House Reservation Center
Convention and Vistor Bureaus (CVBs)
23. Guest booked to depart today
Expected Departures
Out of Inventory Rooms (OOI)
Chain Sites
Walk-ins
24. Logical rules that give options based on sensitivity
Understay
Walk-ins
Fenced Rates
Overbooking percentage
25. Hurdle point is set - lower rates rejected
Electronic Switch Technology
IT packages
Nests and Hurdles
Artificial Intelligence/ Expert Systems
26. Needed for large conventions where delegates may stay in many hotels
House Count
IT packages
Spread Rate
Role of the Housing Bureau
27. 5-7%
Overbooking percentage
Hotel Web Sites
Independent Reservation Services
Overstay
28. Some get suites - some get singles - all pay same rate
Fenced Rates
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
Group Business
29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Expected Arrivals
Chain Sites
Four primary functions of ASPs
Attrition/Pick-Up Rate
30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Stayover
Third Party Travel Sites
Four Global Distribution System Providers
31. Guest who arrive days before booking
Components of the Simple Room Count
Early Arrivals
ASAE
Artificial Intelligence/ Expert Systems
32. Speaking the same language within incompatible systems
Four Global Distribution System Providers
Central Reservation System (CRS)
Electronic Switch Technology
Automated Inventory Tracking System
33. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Out of Inventory Rooms (OOI)
Unidentified Delegates
ASAE
34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Where did we steal Yield Management from?
Meta-Search Technology
Four primary functions of ASPs
35. Number of guests in hotel
House Count
Expedia Competitive Price Grid Report
Four Global Distribution System Providers
Spread Rate
36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Overbooking
Attrition/Pick-Up Rate
Fenced Rates
37. 2-3 minutes
What are these global distribution system providers worth?
How many minutes should it take to process a reservation?
Global Distribution System (GDS)
Four Global Distribution System Providers
38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Central Reservation System (CRS)
Automated Inventory Tracking System
Guest History Database
Pegasus Solutions
39. Guest who leave earlier than expected
Selling Against Room Block
Flat Rate/Run of the House
Committed Rooms
Understay
40. The actual office site at which chain reservationists reside.
Artificial Intelligence/ Expert Systems
Central Reservation Office (CRO)
Reservations to take
IT packages
41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Overstay
Meta-Search Technology
Role of Yield Management Systems
No Show
42. More sophisticated - accounting for many issues
Selling Against Room Block
Internet and Web-Based Reservations
Automated Inventory Tracking System
Adjusted Room Count
43. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Convention and Vistor Bureaus (CVBs)
Four Global Distribution System Providers
Overbooking
Overbooking percentage
44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
IT packages
Expedia Competitive Price Grid Report
Corporate Guests
Nests and Hurdles
45. History and preferences of that particular guest. Being used more often today
Leisure Guests
Hotel Web Sites
Guest History Database
Central Reservation Office (CRO)
46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Adjusted Room Count
Walking the Guest
Unidentified Delegates
Hotel Web Sites
47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Electronic Switch Technology
Global Distribution System (GDS)
Role of Yield Management Systems
Out of Order Rooms (OOO)
48. The American Society of Association Executives
ASAE
Automated Inventory Tracking System
Travel Information Management Services (TIMS)
Convention and Vistor Bureaus (CVBs)
49. Place and date more important than rate.
Adjusted Room Count
PHASER complete Access Reports
Committed Rooms
Group Guests
50. Based entirely on historical date. Does not share specific performance date for each competing property.