Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. More rooms sold than available - done deliberately.






6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






7. The Airlines






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. A negotiated discount below the rack rate. Members pick the rate they want to pay






10. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






11. Estimated over $80 billion. Group delegates spend more dollars.






12. The role that airline reservation systems played






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. Continuing guest - as per booking






16. Based entirely on historical date. Does not share specific performance date for each competing property.

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17. Yesterdays stay-overs + today's reserved arrivals






18. Convention guest who try to get a better rate by using other deals






19. Faster - more accurate - sells more rooms at higher rates






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






23. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Guest without reservations needing rooms






26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. When a person calls directly to the hotel to book their reservations.






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. Software companies that offer a suite of software applications via Internet-based access.






31. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. History and preferences of that particular guest. Being used more often today






35. Hotel sets up and sells own package to individuals. May be better than the group rate.






36. CRS for hire - used by smaller chains - independent hotels.






37. Guest booked to depart today






38. Guest who stay longer than booked






39. Place and date more important than rate.






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. Status of rooms sold and available






48. The actual office site at which chain reservationists reside.






49. 5-7%






50. Speaking the same language within incompatible systems