Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. Guest booked to depart today






4. More rooms sold than available - done deliberately.






5. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






6. Some get suites - some get singles - all pay same rate






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. The actual office site at which chain reservationists reside.






9. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. The role that airline reservation systems played






12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






13. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






14. 100 booked - 40 used means 60% attrition - 40% pick-up






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Faster - more accurate - sells more rooms at higher rates






17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. More sophisticated - accounting for many issues






20. Guests booked to arrive today






21. 5-7%






22. Needed for large conventions where delegates may stay in many hotels






23. Logical rules that give options based on sensitivity






24. Convention guest who try to get a better rate by using other deals






25. Status of rooms sold and available






26. Hurdle point is set - lower rates rejected






27. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






28. Yesterdays stay-overs + today's reserved arrivals






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. The American Society of Association Executives






31. Place and date more important than rate.






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






36. Guest who leave earlier than expected






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Changes in dates - names - numbers - room types etc.






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. Software companies that offer a suite of software applications via Internet-based access.






46. When a person calls directly to the hotel to book their reservations.






47. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






48. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






49. 2-3 minutes






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set