Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






3. Guest without reservations needing rooms






4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






5. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






10. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. 2-3 minutes






13. Yesterdays stay-overs + today's reserved arrivals






14. 5-7%






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. The actual office site at which chain reservationists reside.






17. Estimated over $80 billion. Group delegates spend more dollars.






18. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






19. The act of controlling rates and restricting occupancy to maximize gross room revenues






20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






21. Guest who arrive days before booking






22. Needed for large conventions where delegates may stay in many hotels






23. The American Society of Association Executives






24. Software companies that offer a suite of software applications via Internet-based access.






25. Number of guests in hotel






26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






27. Guest who leave earlier than expected






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Speaking the same language within incompatible systems






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. Guests booked to arrive today






32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






33. Status of rooms sold and available






34. The role that airline reservation systems played






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






38. Guest booked to depart today






39. CRS for hire - used by smaller chains - independent hotels.






40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






41. More rooms sold than available - done deliberately.






42. When a person calls directly to the hotel to book their reservations.






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. Hotel sets up and sells own package to individuals. May be better than the group rate.






47. More sophisticated - accounting for many issues






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Place and date more important than rate.