Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The American Society of Association Executives






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. Status of rooms sold and available






4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






6. Guest who stay longer than booked






7. CRS for hire - used by smaller chains - independent hotels.






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. Yesterdays stay-overs + today's reserved arrivals






10. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






12. Continuing guest - as per booking






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. More sophisticated - accounting for many issues






16. 5-7%






17. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






18. Speaking the same language within incompatible systems






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. When a person calls directly to the hotel to book their reservations.






21. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Guest who arrive days before booking






25. The actual office site at which chain reservationists reside.






26. Guest booked to depart today






27. Needed for large conventions where delegates may stay in many hotels






28. Some get suites - some get singles - all pay same rate






29. Based entirely on historical date. Does not share specific performance date for each competing property.


30. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






31. Software companies that offer a suite of software applications via Internet-based access.






32. Changes in dates - names - numbers - room types etc.






33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Number of guests in hotel






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. More rooms sold than available - done deliberately.






42. Logical rules that give options based on sensitivity






43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






44. Hotel sets up and sells own package to individuals. May be better than the group rate.






45. History and preferences of that particular guest. Being used more often today






46. The Airlines






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas