Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More rooms sold than available - done deliberately.






2. Number of guests in hotel






3. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






4. Software companies that offer a suite of software applications via Internet-based access.






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. Guest who stay longer than booked






7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






9. 100 booked - 40 used means 60% attrition - 40% pick-up






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. The Airlines






14. History and preferences of that particular guest. Being used more often today






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






18. The act of controlling rates and restricting occupancy to maximize gross room revenues






19. Guest without reservations needing rooms






20. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






22. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






23. Changes in dates - names - numbers - room types etc.






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. CRS for hire - used by smaller chains - independent hotels.






26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






27. Guest booked to depart today






28. The actual office site at which chain reservationists reside.






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






33. Some get suites - some get singles - all pay same rate






34. Continuing guest - as per booking






35. Guest who arrive days before booking






36. The American Society of Association Executives






37. Based entirely on historical date. Does not share specific performance date for each competing property.

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38. Convention guest who try to get a better rate by using other deals






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Place and date more important than rate.






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






44. Logical rules that give options based on sensitivity






45. 5-7%






46. Guests booked to arrive today






47. When a person calls directly to the hotel to book their reservations.






48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled