Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. The Airlines






4. Based entirely on historical date. Does not share specific performance date for each competing property.


5. Some get suites - some get singles - all pay same rate






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. When a person calls directly to the hotel to book their reservations.






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Continuing guest - as per booking






10. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Number of guests in hotel






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. Changes in dates - names - numbers - room types etc.






15. Estimated over $80 billion. Group delegates spend more dollars.






16. Guest who arrive days before booking






17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






18. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






21. Guest booked to depart today






22. Guest who stay longer than booked






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






25. Guests booked to arrive today






26. Logical rules that give options based on sensitivity






27. The role that airline reservation systems played






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






32. CRS for hire - used by smaller chains - independent hotels.






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






36. 2-3 minutes






37. Faster - more accurate - sells more rooms at higher rates






38. 5-7%






39. Hotel sets up and sells own package to individuals. May be better than the group rate.






40. More rooms sold than available - done deliberately.






41. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






42. Needed for large conventions where delegates may stay in many hotels






43. Place and date more important than rate.






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. The American Society of Association Executives






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. Speaking the same language within incompatible systems






48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






49. The actual office site at which chain reservationists reside.






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.