Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.






2. Convention guest who try to get a better rate by using other deals






3. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






4. Based entirely on historical date. Does not share specific performance date for each competing property.


5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






6. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






7. Number of guests in hotel






8. When a person calls directly to the hotel to book their reservations.






9. Some get suites - some get singles - all pay same rate






10. Guests booked to arrive today






11. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






12. Continuing guest - as per booking






13. The act of controlling rates and restricting occupancy to maximize gross room revenues






14. 5-7%






15. Software companies that offer a suite of software applications via Internet-based access.






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Guest booked to depart today






18. The actual office site at which chain reservationists reside.






19. Hotel sets up and sells own package to individuals. May be better than the group rate.






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Needed for large conventions where delegates may stay in many hotels






22. Guest without reservations needing rooms






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. Yesterdays stay-overs + today's reserved arrivals






27. The Airlines






28. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






32. The role that airline reservation systems played






33. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






34. More rooms sold than available - done deliberately.






35. Logical rules that give options based on sensitivity






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. Guest who leave earlier than expected






38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






39. 100 booked - 40 used means 60% attrition - 40% pick-up






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. Status of rooms sold and available






42. Hurdle point is set - lower rates rejected






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. Estimated over $80 billion. Group delegates spend more dollars.






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. History and preferences of that particular guest. Being used more often today






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. Speaking the same language within incompatible systems