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Test your basic knowledge |
Hotel Front Office Management
Start Test
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Global Distribution System (GDS)
Categories of Group Business
Travel Information Management Services (TIMS)
What are these global distribution system providers worth?
2. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Fenced Rates
Group Guests
House Count
3. Status of rooms sold and available
House Count
Search Engine Optimization
Room Count
Independent Reservation Services
4. Hotel sets up and sells own package to individuals. May be better than the group rate.
Stayover
Electronic Switch Technology
Role of the Housing Bureau
IT packages
5. 5-7%
Overbooking percentage
Group Business
Hotel Web Sites
Out of Order Rooms (OOO)
6. The actual office site at which chain reservationists reside.
Components of the Simple Room Count
Central Reservation Office (CRO)
Four Global Distribution System Providers
Hotel Web Sites
7. Place and date more important than rate.
Group Guests
Expedia Competitive Price Grid Report
Role of the Housing Bureau
Expected Arrivals
8. Guests booked to arrive today
Electronic Switch Technology
Amendments/alterations to the reservation
Expected Arrivals
How many minutes should it take to process a reservation?
9. The American Society of Association Executives
Leisure Guests
Role of Yield Management Systems
Room Count
ASAE
10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Convention and Vistor Bureaus (CVBs)
Expected Departures
Out of Order Rooms (OOO)
11. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Four primary functions of ASPs
Chain Sites
Global Distribution System (GDS)
Fenced Rates
12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Group Guests
In-House Reservation Center
No Show
13. Guest booked to depart today
Unidentified Delegates
Role of Yield Management Systems
IT packages
Expected Departures
14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
In-House Reservation Center
Role of Yield Management Systems
Committed Rooms
Hotel Web Sites
15. CRS for hire - used by smaller chains - independent hotels.
Overstay
Independent Reservation Services
Role of the Housing Bureau
House Count
16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
IT packages
Overstay
Flat Rate/Run of the House
Artificial Intelligence/ Expert Systems
17. Logical rules that give options based on sensitivity
Internet and Web-Based Reservations
Walking the Guest
Amendments/alterations to the reservation
Fenced Rates
18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
No Show
Hotelligence Report
Corporate Guests
Where did we steal Yield Management from?
19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Overbooking
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
Expected Departures
20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Hotel Web Sites
ASAE
Convention and Vistor Bureaus (CVBs)
Group Business
21. Continuing guest - as per booking
Hotel Web Sites
Electronic Switch Technology
Stayover
ASAE
22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
IT packages
Pegasus Solutions
Unidentified Delegates
Role of the Housing Bureau
23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
ASAE
What are these global distribution system providers worth?
Adjusted Room Count
24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Understay
Adjusting the Room Block
IT packages
25. Software companies that offer a suite of software applications via Internet-based access.
Flat Rate/Run of the House
Search Engine Optimization
Application Service Providers (ASPs)
Early Arrivals
26. When a person calls directly to the hotel to book their reservations.
Artificial Intelligence/ Expert Systems
Overbooking
Selling Against Room Block
In-House Reservation Center
27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Meta-Search Technology
Spread Rate
Search Engine Optimization
28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Amendments/alterations to the reservation
Room Count
Seamless Connectivity
29. More sophisticated - accounting for many issues
Corporate Guests
How many minutes should it take to process a reservation?
Adjusted Room Count
Room Count
30. Guest who leave earlier than expected
Understay
Where did we steal Yield Management from?
Hotel Web Sites
Reservations to take
31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Leisure Guests
Out of Inventory Rooms (OOI)
Walk-ins
32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Overbooking percentage
Hotelligence Report
Meta-Search Technology
Leisure Guests
33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Nests and Hurdles
Optional Reservation Data
Electronic Switch Technology
Stayover
34. Guest who stay longer than booked
Four Global Distribution System Providers
Hotelligence Report
Internet and Web-Based Reservations
Overstay
35. Number of guests in hotel
Flat Rate/Run of the House
House Count
Meta-Search Technology
Corporate Guests
36. A negotiated discount below the rack rate. Members pick the rate they want to pay
Optional Reservation Data
Committed Rooms
Spread Rate
Selling Against Room Block
37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Adjusted Room Count
Room Count
Leisure Guests
Stayover
38. The act of controlling rates and restricting occupancy to maximize gross room revenues
Expected Arrivals
Third Party Travel Sites
Group Business
Yield Management Revolution
39. The Airlines
Spread Rate
Seamless Connectivity
Where did we steal Yield Management from?
Role of the Housing Bureau
40. Hurdle point is set - lower rates rejected
Walking the Guest
Selling Against Room Block
Nests and Hurdles
Optional Reservation Data
41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
No Show
Components of the Simple Room Count
Four Global Distribution System Providers
42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Group Guests
Stayover
ASAE
43. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Role of the Housing Bureau
Categories of Group Business
Adjusted Room Count
44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
What are these global distribution system providers worth?
Corporate Guests
In-House Reservation Center
Selling Against Room Block
45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Automated Inventory Tracking System
Spread Rate
Room Count
Walking the Guest
46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Walk-ins
Committed Rooms
Stayover
47. The role that airline reservation systems played
Global Distribution System (GDS)
Group Guests
Out of Order Rooms (OOO)
Overbooking percentage
48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Four primary functions of ASPs
Walking the Guest
Hotel Web Sites
Application Service Providers (ASPs)
49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Central Reservation System (CRS)
Group Guests
No Show
Four Global Distribution System Providers
50. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Pegasus Solutions
Walking the Guest
ASAE
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