Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Number of guests in hotel






3. Estimated over $80 billion. Group delegates spend more dollars.






4. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






5. Some get suites - some get singles - all pay same rate






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






8. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






12. History and preferences of that particular guest. Being used more often today






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. The American Society of Association Executives






15. 5-7%






16. Guest booked to depart today






17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






18. Needed for large conventions where delegates may stay in many hotels






19. Guest without reservations needing rooms






20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






22. Status of rooms sold and available






23. Guest who arrive days before booking






24. Guests booked to arrive today






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. Based entirely on historical date. Does not share specific performance date for each competing property.


27. Hotel sets up and sells own package to individuals. May be better than the group rate.






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. Yesterdays stay-overs + today's reserved arrivals






32. The Airlines






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. Place and date more important than rate.






35. CRS for hire - used by smaller chains - independent hotels.






36. Software companies that offer a suite of software applications via Internet-based access.






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. Guest who stay longer than booked






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. Speaking the same language within incompatible systems






43. When a person calls directly to the hotel to book their reservations.






44. The actual office site at which chain reservationists reside.






45. Logical rules that give options based on sensitivity






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. The role that airline reservation systems played






48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






49. Changes in dates - names - numbers - room types etc.






50. Continuing guest - as per booking