Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






3. Hurdle point is set - lower rates rejected






4. More rooms sold than available - done deliberately.






5. 100 booked - 40 used means 60% attrition - 40% pick-up






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. History and preferences of that particular guest. Being used more often today






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. Yesterdays stay-overs + today's reserved arrivals






15. Guest who arrive days before booking






16. Status of rooms sold and available






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. Estimated over $80 billion. Group delegates spend more dollars.






20. Convention guest who try to get a better rate by using other deals






21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






22. Changes in dates - names - numbers - room types etc.






23. Guests booked to arrive today






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Guest who stay longer than booked






26. Guest booked to depart today






27. Guest who leave earlier than expected






28. More sophisticated - accounting for many issues






29. Needed for large conventions where delegates may stay in many hotels






30. Number of guests in hotel






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. The role that airline reservation systems played






34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. Guest without reservations needing rooms






40. Software companies that offer a suite of software applications via Internet-based access.






41. Continuing guest - as per booking






42. CRS for hire - used by smaller chains - independent hotels.






43. Logical rules that give options based on sensitivity






44. 5-7%






45. The American Society of Association Executives






46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






47. Hotel sets up and sells own package to individuals. May be better than the group rate.






48. Place and date more important than rate.






49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






50. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan