Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. The Airlines






4. Needed for large conventions where delegates may stay in many hotels






5. Convention guest who try to get a better rate by using other deals






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






8. Guest without reservations needing rooms






9. 5-7%






10. Based entirely on historical date. Does not share specific performance date for each competing property.


11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. Status of rooms sold and available






15. Guest booked to depart today






16. 2-3 minutes






17. When a person calls directly to the hotel to book their reservations.






18. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. The act of controlling rates and restricting occupancy to maximize gross room revenues






21. Place and date more important than rate.






22. Continuing guest - as per booking






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






25. 100 booked - 40 used means 60% attrition - 40% pick-up






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. Speaking the same language within incompatible systems






28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






29. More sophisticated - accounting for many issues






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. Guest who arrive days before booking






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. Some get suites - some get singles - all pay same rate






37. CRS for hire - used by smaller chains - independent hotels.






38. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. Yesterdays stay-overs + today's reserved arrivals






42. The actual office site at which chain reservationists reside.






43. More rooms sold than available - done deliberately.






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






46. Software companies that offer a suite of software applications via Internet-based access.






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. The American Society of Association Executives






49. Faster - more accurate - sells more rooms at higher rates






50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.