Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms






2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






3. 2-3 minutes






4. 5-7%






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. The role that airline reservation systems played






7. The actual office site at which chain reservationists reside.






8. CRS for hire - used by smaller chains - independent hotels.






9. Logical rules that give options based on sensitivity






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. Yesterdays stay-overs + today's reserved arrivals






12. The American Society of Association Executives






13. Status of rooms sold and available






14. Number of guests in hotel






15. More rooms sold than available - done deliberately.






16. History and preferences of that particular guest. Being used more often today






17. Hurdle point is set - lower rates rejected






18. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. Guests booked to arrive today






21. When a person calls directly to the hotel to book their reservations.






22. Place and date more important than rate.






23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






25. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






26. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Convention guest who try to get a better rate by using other deals






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. Some get suites - some get singles - all pay same rate






31. Guest who leave earlier than expected






32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






35. Changes in dates - names - numbers - room types etc.






36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. 100 booked - 40 used means 60% attrition - 40% pick-up






41. Based entirely on historical date. Does not share specific performance date for each competing property.

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42. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. Software companies that offer a suite of software applications via Internet-based access.






48. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Faster - more accurate - sells more rooms at higher rates