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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Role of Yield Management Systems
Automated Inventory Tracking System
Unidentified Delegates
Optional Reservation Data
2. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
No Show
Role of the Housing Bureau
Internet and Web-Based Reservations
Hotel Web Sites
3. The American Society of Association Executives
Automated Inventory Tracking System
ASAE
Expedia Competitive Price Grid Report
Artificial Intelligence/ Expert Systems
4. Changes in dates - names - numbers - room types etc.
IT packages
Artificial Intelligence/ Expert Systems
Amendments/alterations to the reservation
Overstay
5. Speaking the same language within incompatible systems
What are these global distribution system providers worth?
Electronic Switch Technology
Stayover
Convention and Vistor Bureaus (CVBs)
6. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Out of Order Rooms (OOO)
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Internet and Web-Based Reservations
7. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
What are these global distribution system providers worth?
Walking the Guest
Out of Order Rooms (OOO)
IT packages
8. Number of guests in hotel
House Count
Group Business
Flat Rate/Run of the House
Chain Sites
9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Categories of Group Business
Understay
Four Global Distribution System Providers
Overbooking
10. 5-7%
Overbooking percentage
Walking the Guest
Expedia Competitive Price Grid Report
Convention and Vistor Bureaus (CVBs)
11. Guests booked to arrive today
Leisure Guests
Expected Arrivals
What are these global distribution system providers worth?
Overbooking
12. 100 booked - 40 used means 60% attrition - 40% pick-up
Group Business
Attrition/Pick-Up Rate
Fenced Rates
Smith Travel Research's STAR Reports
13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Hotelligence Report
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
Out of Order Rooms (OOO)
14. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Role of the Housing Bureau
Travel Information Management Services (TIMS)
Hotel Web Sites
Where did we steal Yield Management from?
15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Automated Inventory Tracking System
Components of the Simple Room Count
Walking the Guest
Selling Against Room Block
16. 2-3 minutes
Spread Rate
Convention and Vistor Bureaus (CVBs)
Understay
How many minutes should it take to process a reservation?
17. Guest booked to depart today
Four primary functions of ASPs
Expected Departures
Leisure Guests
Global Distribution System (GDS)
18. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Leisure Guests
Third Party Travel Sites
Components of the Simple Room Count
19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Hotel Web Sites
Unidentified Delegates
Group Business
Out of Inventory Rooms (OOI)
20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Chain Sites
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
Reservations to take
21. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Group Business
Third Party Travel Sites
Overstay
Categories of Group Business
22. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
In-House Reservation Center
Walking the Guest
Where did we steal Yield Management from?
23. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Spread Rate
Yield Management Revolution
Global Distribution System (GDS)
24. Estimated over $80 billion. Group delegates spend more dollars.
PHASER complete Access Reports
Unidentified Delegates
Out of Order Rooms (OOO)
Group Business
25. Some get suites - some get singles - all pay same rate
Adjusting the Room Block
Application Service Providers (ASPs)
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
26. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Attrition/Pick-Up Rate
Corporate Guests
Expected Departures
27. Place and date more important than rate.
Group Guests
Seamless Connectivity
Attrition/Pick-Up Rate
Chain Sites
28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Independent Reservation Services
Out of Order Rooms (OOO)
No Show
29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Yield Management Revolution
IT packages
PHASER complete Access Reports
30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Components of the Simple Room Count
Adjusted Room Count
Selling Against Room Block
Pegasus Solutions
31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
ASAE
PHASER complete Access Reports
Independent Reservation Services
32. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Reservations to take
Third Party Travel Sites
Nests and Hurdles
33. Status of rooms sold and available
Hotelligence Report
Four Global Distribution System Providers
Room Count
Independent Reservation Services
34. More rooms sold than available - done deliberately.
Hotelligence Report
Overbooking
Committed Rooms
Role of the Housing Bureau
35. CRS for hire - used by smaller chains - independent hotels.
Central Reservation System (CRS)
Early Arrivals
Independent Reservation Services
Group Business
36. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Components of the Simple Room Count
IT packages
Guest History Database
Third Party Travel Sites
37. Hurdle point is set - lower rates rejected
Convention and Vistor Bureaus (CVBs)
Nests and Hurdles
Pegasus Solutions
Hotelligence Report
38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Internet and Web-Based Reservations
Unidentified Delegates
Spread Rate
39. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Role of the Housing Bureau
Where did we steal Yield Management from?
In-House Reservation Center
40. More sophisticated - accounting for many issues
Expedia Competitive Price Grid Report
Adjusted Room Count
Nests and Hurdles
Search Engine Optimization
41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Group Business
Automated Inventory Tracking System
IT packages
Meta-Search Technology
42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Artificial Intelligence/ Expert Systems
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Categories of Group Business
Leisure Guests
Guest History Database
Walk-ins
44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Categories of Group Business
Where did we steal Yield Management from?
Out of Order Rooms (OOO)
Expedia Competitive Price Grid Report
45. The actual office site at which chain reservationists reside.
Flat Rate/Run of the House
Categories of Group Business
What are these global distribution system providers worth?
Central Reservation Office (CRO)
46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Automated Inventory Tracking System
Third Party Travel Sites
No Show
Early Arrivals
47. Based entirely on historical date. Does not share specific performance date for each competing property.
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48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Optional Reservation Data
Out of Inventory Rooms (OOI)
Four Global Distribution System Providers
Search Engine Optimization
49. Guest who leave earlier than expected
Understay
Meta-Search Technology
Attrition/Pick-Up Rate
How many minutes should it take to process a reservation?
50. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Global Distribution System (GDS)
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate