Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. Speaking the same language within incompatible systems






3. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. The American Society of Association Executives






6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. The Airlines






10. 2-3 minutes






11. Guest booked to depart today






12. The role that airline reservation systems played






13. Hurdle point is set - lower rates rejected






14. When a person calls directly to the hotel to book their reservations.






15. Guests booked to arrive today






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Guest who leave earlier than expected






18. The actual office site at which chain reservationists reside.






19. Needed for large conventions where delegates may stay in many hotels






20. Software companies that offer a suite of software applications via Internet-based access.






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






25. Place and date more important than rate.






26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






30. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






31. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. 100 booked - 40 used means 60% attrition - 40% pick-up






35. Guest without reservations needing rooms






36. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






37. More rooms sold than available - done deliberately.






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Convention guest who try to get a better rate by using other deals






41. Some get suites - some get singles - all pay same rate






42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






45. Changes in dates - names - numbers - room types etc.






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. Guest who stay longer than booked






48. More sophisticated - accounting for many issues






49. A negotiated discount below the rack rate. Members pick the rate they want to pay






50. 5-7%