Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






3. Based entirely on historical date. Does not share specific performance date for each competing property.

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4. Guest who arrive days before booking






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. More sophisticated - accounting for many issues






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. Speaking the same language within incompatible systems






9. Software companies that offer a suite of software applications via Internet-based access.






10. The American Society of Association Executives






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Hurdle point is set - lower rates rejected






14. Faster - more accurate - sells more rooms at higher rates






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






17. Yesterdays stay-overs + today's reserved arrivals






18. When a person calls directly to the hotel to book their reservations.






19. Needed for large conventions where delegates may stay in many hotels






20. Place and date more important than rate.






21. 5-7%






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






25. Changes in dates - names - numbers - room types etc.






26. Guest who leave earlier than expected






27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. 2-3 minutes






32. More rooms sold than available - done deliberately.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. CRS for hire - used by smaller chains - independent hotels.






38. Guest without reservations needing rooms






39. Guest who stay longer than booked






40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






42. Guests booked to arrive today






43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






44. Convention guest who try to get a better rate by using other deals






45. Status of rooms sold and available






46. Some get suites - some get singles - all pay same rate






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Number of guests in hotel






50. History and preferences of that particular guest. Being used more often today