Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






4. Logical rules that give options based on sensitivity






5. More rooms sold than available - done deliberately.






6. CRS for hire - used by smaller chains - independent hotels.






7. The Airlines






8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






13. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. The American Society of Association Executives






17. Guest without reservations needing rooms






18. More sophisticated - accounting for many issues






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Yesterdays stay-overs + today's reserved arrivals






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Place and date more important than rate.






23. History and preferences of that particular guest. Being used more often today






24. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






25. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






30. Guest who stay longer than booked






31. 2-3 minutes






32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






34. Convention guest who try to get a better rate by using other deals






35. Continuing guest - as per booking






36. Needed for large conventions where delegates may stay in many hotels






37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






38. Guest booked to depart today






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Guest who arrive days before booking






41. 5-7%






42. Number of guests in hotel






43. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






44. When a person calls directly to the hotel to book their reservations.






45. Software companies that offer a suite of software applications via Internet-based access.






46. The role that airline reservation systems played






47. 100 booked - 40 used means 60% attrition - 40% pick-up






48. Status of rooms sold and available






49. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






50. Changes in dates - names - numbers - room types etc.