Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. Guest who arrive days before booking






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. Needed for large conventions where delegates may stay in many hotels






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. Convention guest who try to get a better rate by using other deals






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






13. The actual office site at which chain reservationists reside.






14. CRS for hire - used by smaller chains - independent hotels.






15. More sophisticated - accounting for many issues






16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. Changes in dates - names - numbers - room types etc.






19. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






21. Guests booked to arrive today






22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






23. Guest booked to depart today






24. Hurdle point is set - lower rates rejected






25. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. Place and date more important than rate.






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. Status of rooms sold and available






31. Continuing guest - as per booking






32. The American Society of Association Executives






33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Yesterdays stay-overs + today's reserved arrivals






36. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






37. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. History and preferences of that particular guest. Being used more often today






41. Guest who leave earlier than expected






42. The role that airline reservation systems played






43. 5-7%






44. Guest who stay longer than booked






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. A negotiated discount below the rack rate. Members pick the rate they want to pay






47. Speaking the same language within incompatible systems






48. Based entirely on historical date. Does not share specific performance date for each competing property.

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49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






50. Logical rules that give options based on sensitivity