Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






2. Based entirely on historical date. Does not share specific performance date for each competing property.

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3. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






4. Guest booked to depart today






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Status of rooms sold and available






8. Place and date more important than rate.






9. Guest who stay longer than booked






10. Some get suites - some get singles - all pay same rate






11. CRS for hire - used by smaller chains - independent hotels.






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. Needed for large conventions where delegates may stay in many hotels






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






25. Speaking the same language within incompatible systems






26. Logical rules that give options based on sensitivity






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






29. Changes in dates - names - numbers - room types etc.






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. Guest who arrive days before booking






32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






33. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. Number of guests in hotel






36. Guests booked to arrive today






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. Hurdle point is set - lower rates rejected






39. Software companies that offer a suite of software applications via Internet-based access.






40. Continuing guest - as per booking






41. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. The actual office site at which chain reservationists reside.






44. The Airlines






45. Yesterdays stay-overs + today's reserved arrivals






46. Convention guest who try to get a better rate by using other deals






47. When a person calls directly to the hotel to book their reservations.






48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






49. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.