Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






3. The American Society of Association Executives






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. Guest who stay longer than booked






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Status of rooms sold and available






11. Some get suites - some get singles - all pay same rate






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. The Airlines






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. The actual office site at which chain reservationists reside.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. Changes in dates - names - numbers - room types etc.






19. 5-7%






20. Needed for large conventions where delegates may stay in many hotels






21. Guest who arrive days before booking






22. Place and date more important than rate.






23. The role that airline reservation systems played






24. Continuing guest - as per booking






25. CRS for hire - used by smaller chains - independent hotels.






26. 100 booked - 40 used means 60% attrition - 40% pick-up






27. Guests booked to arrive today






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Guest without reservations needing rooms






30. Speaking the same language within incompatible systems






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. Logical rules that give options based on sensitivity






33. Hotel sets up and sells own package to individuals. May be better than the group rate.






34. Number of guests in hotel






35. Estimated over $80 billion. Group delegates spend more dollars.






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. Software companies that offer a suite of software applications via Internet-based access.






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. Faster - more accurate - sells more rooms at higher rates






41. A negotiated discount below the rack rate. Members pick the rate they want to pay






42. Hurdle point is set - lower rates rejected






43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






44. Yesterdays stay-overs + today's reserved arrivals






45. History and preferences of that particular guest. Being used more often today






46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. Guest who leave earlier than expected






49. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






50. More sophisticated - accounting for many issues