Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software companies that offer a suite of software applications via Internet-based access.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






6. More rooms sold than available - done deliberately.






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. When a person calls directly to the hotel to book their reservations.






9. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. The actual office site at which chain reservationists reside.






13. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Guest without reservations needing rooms






16. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






17. Estimated over $80 billion. Group delegates spend more dollars.






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. Place and date more important than rate.






20. Guests booked to arrive today






21. CRS for hire - used by smaller chains - independent hotels.






22. Status of rooms sold and available






23. The role that airline reservation systems played






24. Needed for large conventions where delegates may stay in many hotels






25. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






26. Some get suites - some get singles - all pay same rate






27. Logical rules that give options based on sensitivity






28. Changes in dates - names - numbers - room types etc.






29. Hurdle point is set - lower rates rejected






30. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






31. The American Society of Association Executives






32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






33. Faster - more accurate - sells more rooms at higher rates






34. The Airlines






35. Speaking the same language within incompatible systems






36. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






37. 100 booked - 40 used means 60% attrition - 40% pick-up






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. More sophisticated - accounting for many issues






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Guest who arrive days before booking






44. Convention guest who try to get a better rate by using other deals






45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






46. 5-7%






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Continuing guest - as per booking






50. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site