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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Expedia Competitive Price Grid Report
Group Business
Chain Sites
2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Role of the Housing Bureau
Corporate Guests
Internet and Web-Based Reservations
Overbooking percentage
3. The Airlines
Four primary functions of ASPs
Yield Management Revolution
Electronic Switch Technology
Where did we steal Yield Management from?
4. Needed for large conventions where delegates may stay in many hotels
Room Count
Role of the Housing Bureau
Expedia Competitive Price Grid Report
Nests and Hurdles
5. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Four primary functions of ASPs
Leisure Guests
Pegasus Solutions
6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Guest History Database
Pegasus Solutions
In-House Reservation Center
Meta-Search Technology
7. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Expected Departures
Hotel Web Sites
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
8. Guest without reservations needing rooms
Central Reservation Office (CRO)
House Count
Fenced Rates
Walk-ins
9. 5-7%
Third Party Travel Sites
Overbooking percentage
Artificial Intelligence/ Expert Systems
Travel Information Management Services (TIMS)
10. Based entirely on historical date. Does not share specific performance date for each competing property.
11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
IT packages
Selling Against Room Block
Search Engine Optimization
Pegasus Solutions
12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Hotel Web Sites
Leisure Guests
Four Global Distribution System Providers
Overbooking percentage
13. A negotiated discount below the rack rate. Members pick the rate they want to pay
Four Global Distribution System Providers
Spread Rate
Group Business
How many minutes should it take to process a reservation?
14. Status of rooms sold and available
Room Count
Independent Reservation Services
Selling Against Room Block
Reservations to take
15. Guest booked to depart today
Walk-ins
Overbooking
Independent Reservation Services
Expected Departures
16. 2-3 minutes
Pegasus Solutions
How many minutes should it take to process a reservation?
Where did we steal Yield Management from?
Corporate Guests
17. When a person calls directly to the hotel to book their reservations.
ASAE
Pegasus Solutions
Seamless Connectivity
In-House Reservation Center
18. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
How many minutes should it take to process a reservation?
Nests and Hurdles
Components of the Simple Room Count
19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Unidentified Delegates
Hotel Web Sites
Overbooking
Leisure Guests
20. The act of controlling rates and restricting occupancy to maximize gross room revenues
IT packages
Guest History Database
Yield Management Revolution
Expected Arrivals
21. Place and date more important than rate.
Optional Reservation Data
Group Business
Group Guests
Electronic Switch Technology
22. Continuing guest - as per booking
Categories of Group Business
Independent Reservation Services
Stayover
Understay
23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Categories of Group Business
Hotel Web Sites
Four primary functions of ASPs
24. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Guest History Database
Artificial Intelligence/ Expert Systems
Understay
Adjusting the Room Block
25. 100 booked - 40 used means 60% attrition - 40% pick-up
Independent Reservation Services
PHASER complete Access Reports
Categories of Group Business
Attrition/Pick-Up Rate
26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Central Reservation Office (CRO)
Adjusting the Room Block
Optional Reservation Data
Amendments/alterations to the reservation
27. Speaking the same language within incompatible systems
Hotelligence Report
Internet and Web-Based Reservations
Electronic Switch Technology
Pegasus Solutions
28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Electronic Switch Technology
Central Reservation Office (CRO)
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
29. More sophisticated - accounting for many issues
Attrition/Pick-Up Rate
Overstay
In-House Reservation Center
Adjusted Room Count
30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Fenced Rates
Optional Reservation Data
Group Business
Artificial Intelligence/ Expert Systems
31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Hotelligence Report
Components of the Simple Room Count
Spread Rate
32. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Central Reservation System (CRS)
Out of Order Rooms (OOO)
Early Arrivals
House Count
33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Out of Order Rooms (OOO)
Hotelligence Report
Amendments/alterations to the reservation
Leisure Guests
34. Guest who arrive days before booking
Out of Order Rooms (OOO)
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
Early Arrivals
35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Global Distribution System (GDS)
Hotelligence Report
Automated Inventory Tracking System
36. Some get suites - some get singles - all pay same rate
Yield Management Revolution
Flat Rate/Run of the House
How many minutes should it take to process a reservation?
Overbooking
37. CRS for hire - used by smaller chains - independent hotels.
No Show
Independent Reservation Services
Four primary functions of ASPs
Convention and Vistor Bureaus (CVBs)
38. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Independent Reservation Services
Four Global Distribution System Providers
Automated Inventory Tracking System
IT packages
39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Overbooking
Central Reservation System (CRS)
Four primary functions of ASPs
Artificial Intelligence/ Expert Systems
40. Hotel sets up and sells own package to individuals. May be better than the group rate.
Central Reservation Office (CRO)
IT packages
Overstay
Role of Yield Management Systems
41. Yesterdays stay-overs + today's reserved arrivals
IT packages
Flat Rate/Run of the House
Group Business
Committed Rooms
42. The actual office site at which chain reservationists reside.
Amendments/alterations to the reservation
Central Reservation Office (CRO)
Expedia Competitive Price Grid Report
Electronic Switch Technology
43. More rooms sold than available - done deliberately.
Walking the Guest
Overbooking
Group Guests
No Show
44. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Selling Against Room Block
Third Party Travel Sites
Central Reservation System (CRS)
45. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Hotel Web Sites
PHASER complete Access Reports
Independent Reservation Services
Central Reservation Office (CRO)
46. Software companies that offer a suite of software applications via Internet-based access.
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Early Arrivals
Smith Travel Research's STAR Reports
47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Leisure Guests
Components of the Simple Room Count
Categories of Group Business
Third Party Travel Sites
48. The American Society of Association Executives
Committed Rooms
Smith Travel Research's STAR Reports
Understay
ASAE
49. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Out of Inventory Rooms (OOI)
Role of Yield Management Systems
Selling Against Room Block
50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Hotel Web Sites
Stayover
Categories of Group Business
Central Reservation System (CRS)