Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






3. Estimated over $80 billion. Group delegates spend more dollars.






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. Some get suites - some get singles - all pay same rate






6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






8. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






9. Guest without reservations needing rooms






10. Guest who arrive days before booking






11. 100 booked - 40 used means 60% attrition - 40% pick-up






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






14. CRS for hire - used by smaller chains - independent hotels.






15. Status of rooms sold and available






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. Guests booked to arrive today






19. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






20. Needed for large conventions where delegates may stay in many hotels






21. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






22. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






23. The role that airline reservation systems played






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. More sophisticated - accounting for many issues






26. Speaking the same language within incompatible systems






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Faster - more accurate - sells more rooms at higher rates






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. The Airlines






31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






32. History and preferences of that particular guest. Being used more often today






33. Changes in dates - names - numbers - room types etc.






34. Place and date more important than rate.






35. Hotel sets up and sells own package to individuals. May be better than the group rate.






36. Software companies that offer a suite of software applications via Internet-based access.






37. The actual office site at which chain reservationists reside.






38. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






39. Yesterdays stay-overs + today's reserved arrivals






40. 2-3 minutes






41. Based entirely on historical date. Does not share specific performance date for each competing property.

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42. Continuing guest - as per booking






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






45. The act of controlling rates and restricting occupancy to maximize gross room revenues






46. The American Society of Association Executives






47. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






48. Guest booked to depart today






49. Number of guests in hotel






50. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences