Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






3. Guest who leave earlier than expected






4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. Faster - more accurate - sells more rooms at higher rates






8. Speaking the same language within incompatible systems






9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






10. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






11. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






13. Continuing guest - as per booking






14. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






15. More sophisticated - accounting for many issues






16. Number of guests in hotel






17. Changes in dates - names - numbers - room types etc.






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Place and date more important than rate.






20. Guest who arrive days before booking






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






24. More rooms sold than available - done deliberately.






25. Software companies that offer a suite of software applications via Internet-based access.






26. Status of rooms sold and available






27. Yesterdays stay-overs + today's reserved arrivals






28. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






29. The role that airline reservation systems played






30. CRS for hire - used by smaller chains - independent hotels.






31. Convention guest who try to get a better rate by using other deals






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






34. 2-3 minutes






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. When a person calls directly to the hotel to book their reservations.






37. Guest who stay longer than booked






38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Some get suites - some get singles - all pay same rate






41. Hurdle point is set - lower rates rejected






42. Based entirely on historical date. Does not share specific performance date for each competing property.


43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. Hotel sets up and sells own package to individuals. May be better than the group rate.






45. The American Society of Association Executives






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. The actual office site at which chain reservationists reside.






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set