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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who leave earlier than expected

2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

4. More sophisticated - accounting for many issues

5. Software companies that offer a suite of software applications via Internet-based access.

6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

7. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

8. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

10. Some get suites - some get singles - all pay same rate

11. Guest who arrive days before booking

12. Estimated over $80 billion. Group delegates spend more dollars.

13. Speaking the same language within incompatible systems

14. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

15. CRS for hire - used by smaller chains - independent hotels.

16. Guest without reservations needing rooms

17. Guests booked to arrive today

18. Guest who stay longer than booked

19. Hurdle point is set - lower rates rejected

20. 100 booked - 40 used means 60% attrition - 40% pick-up

21. Continuing guest - as per booking

22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

23. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

25. Logical rules that give options based on sensitivity

26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

27. Based entirely on historical date. Does not share specific performance date for each competing property.

28. 5-7%

29. Place and date more important than rate.

30. The role that airline reservation systems played

31. Hotel sets up and sells own package to individuals. May be better than the group rate.

32. 2-3 minutes

33. Needed for large conventions where delegates may stay in many hotels

34. Number of guests in hotel

35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

37. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

42. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

44. Status of rooms sold and available

45. Changes in dates - names - numbers - room types etc.

46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

47. History and preferences of that particular guest. Being used more often today

48. The American Society of Association Executives

49. Guest booked to depart today

50. The Airlines