Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. 5-7%






5. Guest who arrive days before booking






6. Changes in dates - names - numbers - room types etc.






7. CRS for hire - used by smaller chains - independent hotels.






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Status of rooms sold and available






10. Guests booked to arrive today






11. Guest booked to depart today






12. When a person calls directly to the hotel to book their reservations.






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. The act of controlling rates and restricting occupancy to maximize gross room revenues






15. Place and date more important than rate.






16. History and preferences of that particular guest. Being used more often today






17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






20. Number of guests in hotel






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. The role that airline reservation systems played






23. Some get suites - some get singles - all pay same rate






24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






25. More sophisticated - accounting for many issues






26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






27. Yesterdays stay-overs + today's reserved arrivals






28. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






29. Hotel sets up and sells own package to individuals. May be better than the group rate.






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. Continuing guest - as per booking






33. Guest without reservations needing rooms






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. More rooms sold than available - done deliberately.






36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






39. Logical rules that give options based on sensitivity






40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






41. Convention guest who try to get a better rate by using other deals






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. 2-3 minutes






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Speaking the same language within incompatible systems






49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






50. Based entirely on historical date. Does not share specific performance date for each competing property.