Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2-3 minutes






2. Logical rules that give options based on sensitivity






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. Software companies that offer a suite of software applications via Internet-based access.






5. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Convention guest who try to get a better rate by using other deals






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. Guest who stay longer than booked






11. Needed for large conventions where delegates may stay in many hotels






12. 5-7%






13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






14. Guests booked to arrive today






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. History and preferences of that particular guest. Being used more often today






17. The Airlines






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. Changes in dates - names - numbers - room types etc.






20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






21. Speaking the same language within incompatible systems






22. More sophisticated - accounting for many issues






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






25. Guest booked to depart today






26. Status of rooms sold and available






27. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






28. Guest who arrive days before booking






29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






30. Place and date more important than rate.






31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






33. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Continuing guest - as per booking






36. Hurdle point is set - lower rates rejected






37. Hotel sets up and sells own package to individuals. May be better than the group rate.






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Faster - more accurate - sells more rooms at higher rates






40. A negotiated discount below the rack rate. Members pick the rate they want to pay






41. Based entirely on historical date. Does not share specific performance date for each competing property.

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42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






44. The American Society of Association Executives






45. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






46. When a person calls directly to the hotel to book their reservations.






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. Number of guests in hotel






49. Guest without reservations needing rooms






50. The act of controlling rates and restricting occupancy to maximize gross room revenues