SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Early Arrivals
ASAE
Automated Inventory Tracking System
2. Number of guests in hotel
Hotel Web Sites
Adjusting the Room Block
House Count
Hotelligence Report
3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Committed Rooms
Leisure Guests
Internet and Web-Based Reservations
Out of Inventory Rooms (OOI)
4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Convention and Vistor Bureaus (CVBs)
Walking the Guest
Four Global Distribution System Providers
Fenced Rates
5. The Airlines
Spread Rate
Role of Yield Management Systems
Early Arrivals
Where did we steal Yield Management from?
6. Yesterdays stay-overs + today's reserved arrivals
Room Count
Hotelligence Report
Role of Yield Management Systems
Committed Rooms
7. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Smith Travel Research's STAR Reports
Overstay
Early Arrivals
8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Stayover
Adjusting the Room Block
Chain Sites
9. Continuing guest - as per booking
Nests and Hurdles
Stayover
Categories of Group Business
Overbooking percentage
10. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Artificial Intelligence/ Expert Systems
Chain Sites
Stayover
Automated Inventory Tracking System
11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Hotel Web Sites
Electronic Switch Technology
Central Reservation Office (CRO)
12. Place and date more important than rate.
Internet and Web-Based Reservations
IT packages
Committed Rooms
Group Guests
13. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Unidentified Delegates
Central Reservation Office (CRO)
Central Reservation System (CRS)
14. Guest without reservations needing rooms
Overbooking percentage
Expedia Competitive Price Grid Report
Third Party Travel Sites
Walk-ins
15. Hurdle point is set - lower rates rejected
Nests and Hurdles
Convention and Vistor Bureaus (CVBs)
Seamless Connectivity
Committed Rooms
16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
IT packages
Out of Order Rooms (OOO)
House Count
Expedia Competitive Price Grid Report
17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Group Business
Room Count
IT packages
18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Group Guests
Flat Rate/Run of the House
Four Global Distribution System Providers
Corporate Guests
19. Needed for large conventions where delegates may stay in many hotels
Pegasus Solutions
House Count
Overbooking percentage
Role of the Housing Bureau
20. Estimated over $80 billion. Group delegates spend more dollars.
Guest History Database
Early Arrivals
Group Business
Fenced Rates
21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Four primary functions of ASPs
Expected Arrivals
ASAE
Out of Inventory Rooms (OOI)
22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Application Service Providers (ASPs)
Third Party Travel Sites
Stayover
Central Reservation Office (CRO)
23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
PHASER complete Access Reports
Independent Reservation Services
What are these global distribution system providers worth?
Selling Against Room Block
24. Guest who stay longer than booked
PHASER complete Access Reports
Role of the Housing Bureau
Seamless Connectivity
Overstay
25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
No Show
Convention and Vistor Bureaus (CVBs)
Central Reservation Office (CRO)
26. A negotiated discount below the rack rate. Members pick the rate they want to pay
Hotelligence Report
Spread Rate
Application Service Providers (ASPs)
In-House Reservation Center
27. Speaking the same language within incompatible systems
Independent Reservation Services
Walk-ins
Selling Against Room Block
Electronic Switch Technology
28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Overbooking
Independent Reservation Services
Overbooking percentage
29. Software companies that offer a suite of software applications via Internet-based access.
Adjusting the Room Block
Expected Departures
Components of the Simple Room Count
Application Service Providers (ASPs)
30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Group Guests
Components of the Simple Room Count
Unidentified Delegates
31. Guest booked to depart today
Adjusted Room Count
Amendments/alterations to the reservation
Expected Departures
Reservations to take
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Yield Management Revolution
Independent Reservation Services
IT packages
Four primary functions of ASPs
33. Guest who leave earlier than expected
Understay
Automated Inventory Tracking System
Hotel Web Sites
Early Arrivals
34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Group Guests
Amendments/alterations to the reservation
Overbooking percentage
Artificial Intelligence/ Expert Systems
35. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Group Business
Expected Arrivals
How many minutes should it take to process a reservation?
36. Changes in dates - names - numbers - room types etc.
Artificial Intelligence/ Expert Systems
No Show
Nests and Hurdles
Amendments/alterations to the reservation
37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Automated Inventory Tracking System
Flat Rate/Run of the House
Understay
38. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Amendments/alterations to the reservation
Hotel Web Sites
Out of Order Rooms (OOO)
Central Reservation System (CRS)
39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Out of Inventory Rooms (OOI)
Automated Inventory Tracking System
Expedia Competitive Price Grid Report
Walking the Guest
40. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
House Count
Out of Inventory Rooms (OOI)
Pegasus Solutions
41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Overbooking
Out of Inventory Rooms (OOI)
Reservations to take
42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
House Count
Hotel Web Sites
Room Count
43. Some get suites - some get singles - all pay same rate
Chain Sites
Flat Rate/Run of the House
Early Arrivals
Central Reservation System (CRS)
44. More sophisticated - accounting for many issues
No Show
Adjusted Room Count
Leisure Guests
Convention and Vistor Bureaus (CVBs)
45. 5-7%
Group Business
ASAE
Overbooking percentage
Expected Departures
46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Nests and Hurdles
Amendments/alterations to the reservation
Role of Yield Management Systems
How many minutes should it take to process a reservation?
47. Guest who arrive days before booking
Early Arrivals
Internet and Web-Based Reservations
Committed Rooms
Out of Order Rooms (OOO)
48. The role that airline reservation systems played
Early Arrivals
Global Distribution System (GDS)
Seamless Connectivity
Reservations to take
49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Categories of Group Business
Where did we steal Yield Management from?
Expedia Competitive Price Grid Report
50. Logical rules that give options based on sensitivity
Expected Arrivals
Expected Departures
Fenced Rates
Walking the Guest