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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

3. Continuing guest - as per booking

4. More rooms sold than available - done deliberately.

5. Hotel sets up and sells own package to individuals. May be better than the group rate.

6. The actual office site at which chain reservationists reside.

7. Estimated over $80 billion. Group delegates spend more dollars.

8. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

9. Number of guests in hotel

10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

13. History and preferences of that particular guest. Being used more often today

14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

15. Speaking the same language within incompatible systems

16. Guests booked to arrive today

17. More sophisticated - accounting for many issues

18. Guest who leave earlier than expected

19. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

20. Guest without reservations needing rooms

21. Place and date more important than rate.

22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

24. The American Society of Association Executives

25. Hurdle point is set - lower rates rejected

26. Changes in dates - names - numbers - room types etc.

27. Status of rooms sold and available

28. Faster - more accurate - sells more rooms at higher rates

29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

30. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

31. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

33. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

35. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

36. Logical rules that give options based on sensitivity

37. The act of controlling rates and restricting occupancy to maximize gross room revenues

38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

39. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

42. 100 booked - 40 used means 60% attrition - 40% pick-up

43. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

44. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

46. A negotiated discount below the rack rate. Members pick the rate they want to pay

47. Yesterdays stay-overs + today's reserved arrivals

48. The Airlines

49. Based entirely on historical date. Does not share specific performance date for each competing property.

50. Some get suites - some get singles - all pay same rate