Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Guest booked to depart today






4. Needed for large conventions where delegates may stay in many hotels






5. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






6. Speaking the same language within incompatible systems






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






9. Logical rules that give options based on sensitivity






10. The role that airline reservation systems played






11. Changes in dates - names - numbers - room types etc.






12. Guest without reservations needing rooms






13. Guest who leave earlier than expected






14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Guest who stay longer than booked






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. Faster - more accurate - sells more rooms at higher rates






19. CRS for hire - used by smaller chains - independent hotels.






20. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






21. History and preferences of that particular guest. Being used more often today






22. Number of guests in hotel






23. 2-3 minutes






24. When a person calls directly to the hotel to book their reservations.






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. Guests booked to arrive today






29. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. Continuing guest - as per booking






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. Convention guest who try to get a better rate by using other deals






37. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






38. The Airlines






39. More rooms sold than available - done deliberately.






40. Based entirely on historical date. Does not share specific performance date for each competing property.


41. Place and date more important than rate.






42. The American Society of Association Executives






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






45. Yesterdays stay-overs + today's reserved arrivals






46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






47. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






48. 100 booked - 40 used means 60% attrition - 40% pick-up






49. Guest who arrive days before booking






50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals