Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






2. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






3. Yesterdays stay-overs + today's reserved arrivals






4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. Guest who leave earlier than expected






9. 100 booked - 40 used means 60% attrition - 40% pick-up






10. Faster - more accurate - sells more rooms at higher rates






11. Status of rooms sold and available






12. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Changes in dates - names - numbers - room types etc.






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. Software companies that offer a suite of software applications via Internet-based access.






18. Continuing guest - as per booking






19. When a person calls directly to the hotel to book their reservations.






20. Some get suites - some get singles - all pay same rate






21. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. The American Society of Association Executives






24. The role that airline reservation systems played






25. Speaking the same language within incompatible systems






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






28. CRS for hire - used by smaller chains - independent hotels.






29. 2-3 minutes






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. 5-7%






32. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. History and preferences of that particular guest. Being used more often today






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. The actual office site at which chain reservationists reside.






38. Guest who arrive days before booking






39. Guest who stay longer than booked






40. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






41. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






42. Hurdle point is set - lower rates rejected






43. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. Guest booked to depart today






47. Number of guests in hotel






48. Based entirely on historical date. Does not share specific performance date for each competing property.

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49. Logical rules that give options based on sensitivity






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address