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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Overbooking
Third Party Travel Sites
Out of Order Rooms (OOO)
Stayover
2. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Room Count
Spread Rate
Adjusting the Room Block
Application Service Providers (ASPs)
3. CRS for hire - used by smaller chains - independent hotels.
Guest History Database
Out of Order Rooms (OOO)
Seamless Connectivity
Independent Reservation Services
4. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Leisure Guests
Central Reservation Office (CRO)
Artificial Intelligence/ Expert Systems
Central Reservation System (CRS)
5. Guest who leave earlier than expected
Out of Order Rooms (OOO)
Understay
Guest History Database
Expected Departures
6. Needed for large conventions where delegates may stay in many hotels
Committed Rooms
Stayover
Fenced Rates
Role of the Housing Bureau
7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
Chain Sites
Four Global Distribution System Providers
8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Group Guests
House Count
Global Distribution System (GDS)
Artificial Intelligence/ Expert Systems
9. Faster - more accurate - sells more rooms at higher rates
Automated Inventory Tracking System
Adjusting the Room Block
Seamless Connectivity
Components of the Simple Room Count
10. Hotel sets up and sells own package to individuals. May be better than the group rate.
Application Service Providers (ASPs)
IT packages
Attrition/Pick-Up Rate
Leisure Guests
11. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Chain Sites
Corporate Guests
Role of Yield Management Systems
In-House Reservation Center
12. Hurdle point is set - lower rates rejected
Internet and Web-Based Reservations
Nests and Hurdles
No Show
House Count
13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Stayover
Leisure Guests
Yield Management Revolution
Adjusted Room Count
14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Yield Management Revolution
Walking the Guest
Where did we steal Yield Management from?
15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Categories of Group Business
Yield Management Revolution
Travel Information Management Services (TIMS)
Electronic Switch Technology
16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
ASAE
Walk-ins
Expedia Competitive Price Grid Report
17. Place and date more important than rate.
Optional Reservation Data
Role of the Housing Bureau
Group Guests
Unidentified Delegates
18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Seamless Connectivity
Walking the Guest
Categories of Group Business
Walk-ins
19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Role of the Housing Bureau
Hotel Web Sites
Search Engine Optimization
Nests and Hurdles
20. Guest who stay longer than booked
Application Service Providers (ASPs)
Expected Arrivals
Overstay
Central Reservation Office (CRO)
21. 5-7%
Chain Sites
Overbooking percentage
How many minutes should it take to process a reservation?
Leisure Guests
22. 2-3 minutes
How many minutes should it take to process a reservation?
Early Arrivals
Pegasus Solutions
Travel Information Management Services (TIMS)
23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Flat Rate/Run of the House
Yield Management Revolution
Adjusted Room Count
24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Global Distribution System (GDS)
Understay
Yield Management Revolution
Internet and Web-Based Reservations
25. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Walking the Guest
Search Engine Optimization
Walk-ins
26. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Overstay
Chain Sites
Seamless Connectivity
Pegasus Solutions
27. History and preferences of that particular guest. Being used more often today
Four primary functions of ASPs
Guest History Database
Adjusting the Room Block
Components of the Simple Room Count
28. Yesterdays stay-overs + today's reserved arrivals
Central Reservation System (CRS)
Committed Rooms
Global Distribution System (GDS)
Electronic Switch Technology
29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
In-House Reservation Center
Room Count
Flat Rate/Run of the House
Four Global Distribution System Providers
30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Convention and Vistor Bureaus (CVBs)
Spread Rate
Pegasus Solutions
31. When a person calls directly to the hotel to book their reservations.
Artificial Intelligence/ Expert Systems
In-House Reservation Center
Guest History Database
Optional Reservation Data
32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Leisure Guests
Out of Inventory Rooms (OOI)
Electronic Switch Technology
33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
ASAE
Chain Sites
Hotelligence Report
Amendments/alterations to the reservation
34. Estimated over $80 billion. Group delegates spend more dollars.
Adjusting the Room Block
Out of Inventory Rooms (OOI)
Fenced Rates
Group Business
35. The Airlines
Where did we steal Yield Management from?
Central Reservation System (CRS)
Corporate Guests
Reservations to take
36. Logical rules that give options based on sensitivity
Selling Against Room Block
Early Arrivals
Fenced Rates
Hotelligence Report
37. 100 booked - 40 used means 60% attrition - 40% pick-up
Walk-ins
Artificial Intelligence/ Expert Systems
Room Count
Attrition/Pick-Up Rate
38. Based entirely on historical date. Does not share specific performance date for each competing property.
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39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Amendments/alterations to the reservation
Role of the Housing Bureau
Overstay
40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Internet and Web-Based Reservations
IT packages
Walk-ins
41. Continuing guest - as per booking
Artificial Intelligence/ Expert Systems
Pegasus Solutions
Expected Arrivals
Stayover
42. The role that airline reservation systems played
Internet and Web-Based Reservations
Global Distribution System (GDS)
Early Arrivals
Group Guests
43. Convention guest who try to get a better rate by using other deals
Travel Information Management Services (TIMS)
Spread Rate
Unidentified Delegates
Role of Yield Management Systems
44. Speaking the same language within incompatible systems
Committed Rooms
Out of Inventory Rooms (OOI)
Where did we steal Yield Management from?
Electronic Switch Technology
45. The American Society of Association Executives
Components of the Simple Room Count
ASAE
Room Count
Automated Inventory Tracking System
46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Components of the Simple Room Count
Group Guests
Electronic Switch Technology
What are these global distribution system providers worth?
47. Status of rooms sold and available
Role of Yield Management Systems
Room Count
Walk-ins
House Count
48. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Attrition/Pick-Up Rate
Independent Reservation Services
Nests and Hurdles
49. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Attrition/Pick-Up Rate
Categories of Group Business
Automated Inventory Tracking System
50. The actual office site at which chain reservationists reside.
Unidentified Delegates
Selling Against Room Block
Central Reservation Office (CRO)
IT packages