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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Responsible for keeping the hotel clean.
Guest are given a sign with...
housekeeping department
PMS
reasons why linens need to be replaced
2. Do Not Disturb or Housekeeping
laundry department
room attendant
Guest are given a sign with...
Sanitizing
3. A type of fungus that grow on damp surfaces.
Washing and Drying
laundry department
housekeeping department
Mildew
4. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
Clean
Turndown service includes
assistant housekeeper
laundry attendants
5. The member of the team who checks the room after it is cleaned.
inspector
Sanitation
executive housekeeper
Cleaning
6. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Linens
cleaning cart
Laundry is dried in the dryer.
Guest are given a sign with...
7. The person who cleans the guest rooms.
laundry attendants
Folding and Storing
room attendant
Linens
8. To make it clean - sanitary - and attractive.
executive housekeeper
Washing and Drying
Washing laundry purpose
linen room
9. Is responsible for the linen inventory.
assistant housekeeper
reasons why linens need to be replaced
linen room supervisor or the executive housekeeper
Laundry is dried in the dryer.
10. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
laundry department
laundry department staff
reasons why linens need to be replaced
Turndown service includes
11. Where clean linens are stored.
Sorting
Task of the Room Attendant
assistant housekeeper
linen room
12. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
housekeeping department
Laundry
toiletries
Washing and Drying
13. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Sanitizing
Washing and Drying
Mildew
cleaning cart
14. The linen that need to be washed or have just been washed.
Washing laundry
reasons why linens need to be replaced
Laundry
Clean
15. Responsible for the cleaning and maintenance of all linens.
Mildew
Washing and Drying
linen room supervisor or the executive housekeeper
laundry department
16. Normal wear & tear; losses in the laundry; improper uses; theft
reasons why linens need to be replaced
inspector
Sanitary
consumables
17. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Washing laundry
Sanitary
consumables
Sorting
18. Housekeeping work that is performed in the evening.
Turndown service
Washing laundry purpose
Sorters should
mending
19. Consist of the actions taken to prevent and control diseases.
Cleaning
Turndown service
Laundry supervisors
Sanitation
20. Repairing linens
mending
Turndown service includes
Folding and Storing
Cleaning
21. Consist of all the items in the guest room made of cloth.
room attendant
Task of the Room Attendant
laundry department staff
Linens
22. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
room attendant
Guest are given a sign with...
linen room
Sorters should
23. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
laundry department
room attendant
Washing and Drying
assistant housekeeper
24. The top manager of the housekeeping department.
laundry attendants
room attendants
PMS
executive housekeeper
25. Guest use a variety of supplies.
linen room
consumables
Clean
laundry department staff
26. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
housekeeping department
Cleaning
Folding and Storing
Washing laundry
27. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
executive housekeeper
inspector
three basic treatment methods for laundry
Laundry is dried in the dryer.
28. Before laundry can be washed - it must be sorted.
Mildew
Sorting
laundry department
room attendant
29. Tasks include washing laundry - care of linens - and inventory of linens.
Sanitary
laundry department staff
Sorters should
PMS
30. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Laundry supervisors
laundry department staff
cleaning cart
Linens
31. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Clean
Cleaning
room attendant
housekeeping department
32. The physical removal of dirt from surfaces.
Task of the Room Attendant
Clean
three basic treatment methods for laundry
Cleaning
33. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
Sorters should
Folding and Storing
Sanitary
34. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Sanitary
Washing and Drying
Sorting
Task of the Room Attendant
35. Includes five tasks: sorting - washing - drying - folding - and storing.
Washing laundry
room attendant
reasons why linens need to be replaced
consumables
36. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Turndown service includes
housekeeping department
laundry department
Laundry is dried in the dryer.
37. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Guest are given a sign with...
consumables
room attendants
Laundry
38. The state of being free of dirt and bad odors.
Clean
Turndown service includes
Folding and Storing
executive housekeeper
39. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
cleaning cart
PMS
Turndown service includes
executive housekeeper
40. Manages the inspectors and the room attendants.
assistant housekeeper
linen room
laundry department
Washing laundry purpose