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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes five tasks: sorting - washing - drying - folding - and storing.
housekeeping department
Washing laundry
laundry department
Sorters should
2. Housekeeping work that is performed in the evening.
Task of the Room Attendant
linen room
Turndown service
consumables
3. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Folding and Storing
assistant housekeeper
laundry department
Task of the Room Attendant
4. The top manager of the housekeeping department.
Laundry
housekeeping department
executive housekeeper
toiletries
5. The person who cleans the guest rooms.
Washing laundry
room attendant
Washing and Drying
Sorting
6. Do Not Disturb or Housekeeping
Guest are given a sign with...
Clean
inspector
assistant housekeeper
7. The linen that need to be washed or have just been washed.
Sorting
Linens
Laundry
Clean
8. Is responsible for the linen inventory.
Sorters should
room attendant
linen room supervisor or the executive housekeeper
housekeeping department
9. Tasks include washing laundry - care of linens - and inventory of linens.
Mildew
room attendants
laundry department staff
consumables
10. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Laundry supervisors
Turndown service
PMS
room attendants
11. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
three basic treatment methods for laundry
Washing and Drying
toiletries
Task of the Room Attendant
12. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Turndown service includes
laundry department
cleaning cart
Washing laundry purpose
13. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
laundry department
laundry department
Washing laundry purpose
14. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Washing laundry purpose
laundry department
Sorters should
15. Consist of all the items in the guest room made of cloth.
inspector
Mildew
Linens
Washing laundry purpose
16. Responsible for the cleaning and maintenance of all linens.
laundry department
Washing laundry
inspector
linen room supervisor or the executive housekeeper
17. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sanitary
housekeeping department
room attendant
Washing and Drying
18. To make it clean - sanitary - and attractive.
cleaning cart
Sanitation
Washing laundry purpose
PMS
19. Normal wear & tear; losses in the laundry; improper uses; theft
reasons why linens need to be replaced
linen room supervisor or the executive housekeeper
Task of the Room Attendant
Linens
20. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry attendants
cleaning cart
Clean
room attendants
21. Responsible for keeping the hotel clean.
Turndown service
executive housekeeper
Cleaning
housekeeping department
22. The physical removal of dirt from surfaces.
laundry department
Cleaning
Linens
linen room
23. The state of being free of dirt and bad odors.
Clean
Sorters should
reasons why linens need to be replaced
Washing and Drying
24. Before laundry can be washed - it must be sorted.
room attendants
Washing and Drying
linen room
Sorting
25. The staff includes the laundry supervisor - laundry attendants - and semesters.
Turndown service includes
linen room supervisor or the executive housekeeper
Linens
laundry department
26. Manages the inspectors and the room attendants.
Washing and Drying
laundry attendants
assistant housekeeper
Sanitation
27. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Mildew
consumables
three basic treatment methods for laundry
Sorters should
28. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Laundry supervisors
assistant housekeeper
Sanitizing
Turndown service
29. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Task of the Room Attendant
Laundry is dried in the dryer.
Sanitizing
executive housekeeper
30. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
laundry department
housekeeping department
Task of the Room Attendant
toiletries
31. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
Cleaning
Sorting
linen room supervisor or the executive housekeeper
32. The member of the team who checks the room after it is cleaned.
Sanitation
inspector
laundry department
room attendants
33. Repairing linens
room attendant
Washing laundry purpose
Sorting
mending
34. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Sorting
cleaning cart
Sorters should
laundry attendants
35. Guest use a variety of supplies.
consumables
linen room
three basic treatment methods for laundry
Laundry is dried in the dryer.
36. Consist of the actions taken to prevent and control diseases.
Turndown service includes
Sanitation
Laundry is dried in the dryer.
laundry department
37. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
three basic treatment methods for laundry
toiletries
Washing laundry
Laundry supervisors
38. Where clean linens are stored.
Cleaning
linen room
toiletries
Washing laundry
39. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
assistant housekeeper
linen room
Sanitizing
PMS
40. A type of fungus that grow on damp surfaces.
Task of the Room Attendant
Mildew
Sorting
Cleaning