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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
Washing and Drying
laundry department
three basic treatment methods for laundry
Mildew
2. Do Not Disturb or Housekeeping
Guest are given a sign with...
Washing laundry purpose
Sanitizing
laundry attendants
3. Before laundry can be washed - it must be sorted.
inspector
Linens
Sanitizing
Sorting
4. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Folding and Storing
laundry department
Linens
cleaning cart
5. To make it clean - sanitary - and attractive.
room attendant
Washing laundry purpose
housekeeping department
assistant housekeeper
6. A type of fungus that grow on damp surfaces.
room attendants
Mildew
Turndown service includes
Sorting
7. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
consumables
housekeeping department
reasons why linens need to be replaced
Laundry is dried in the dryer.
8. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry department
linen room
Clean
laundry attendants
9. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Washing and Drying
Sorters should
executive housekeeper
Washing laundry
10. Manages the inspectors and the room attendants.
assistant housekeeper
Clean
Laundry is dried in the dryer.
Linens
11. Is responsible for the linen inventory.
reasons why linens need to be replaced
room attendant
linen room supervisor or the executive housekeeper
laundry department
12. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Sanitation
inspector
Sanitary
13. Normal wear & tear; losses in the laundry; improper uses; theft
laundry department
room attendant
reasons why linens need to be replaced
laundry department
14. Guest use a variety of supplies.
Sanitation
housekeeping department
Clean
consumables
15. The linen that need to be washed or have just been washed.
laundry attendants
Laundry
executive housekeeper
linen room supervisor or the executive housekeeper
16. Responsible for keeping the hotel clean.
Sanitation
housekeeping department
consumables
room attendants
17. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
linen room supervisor or the executive housekeeper
Laundry supervisors
Task of the Room Attendant
Turndown service includes
18. Responsible for the cleaning and maintenance of all linens.
laundry department
mending
Clean
PMS
19. Housekeeping work that is performed in the evening.
Guest are given a sign with...
laundry department
laundry attendants
Turndown service
20. The state of being free of dirt and bad odors.
linen room supervisor or the executive housekeeper
laundry department staff
inspector
Clean
21. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Laundry is dried in the dryer.
Sanitation
laundry department staff
executive housekeeper
22. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Task of the Room Attendant
Clean
PMS
Turndown service includes
23. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
linen room
assistant housekeeper
cleaning cart
linen room supervisor or the executive housekeeper
24. Consist of all the items in the guest room made of cloth.
Sorting
Laundry supervisors
Linens
Task of the Room Attendant
25. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Washing laundry
Sanitizing
Folding and Storing
Washing and Drying
26. Consist of the actions taken to prevent and control diseases.
Task of the Room Attendant
Sanitation
consumables
Cleaning
27. Tasks include washing laundry - care of linens - and inventory of linens.
housekeeping department
Folding and Storing
laundry department staff
Laundry supervisors
28. The top manager of the housekeeping department.
laundry attendants
executive housekeeper
room attendant
Linens
29. Where clean linens are stored.
room attendant
linen room
Turndown service includes
Sanitizing
30. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
laundry department
executive housekeeper
laundry attendants
toiletries
31. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Task of the Room Attendant
Clean
room attendants
consumables
32. The state of being free from disease-causing pathogens or having a safe level of pathogens.
assistant housekeeper
Sanitary
Mildew
room attendants
33. The person who cleans the guest rooms.
Laundry
consumables
room attendant
Guest are given a sign with...
34. Repairing linens
Turndown service
mending
Sanitary
linen room supervisor or the executive housekeeper
35. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
Washing laundry purpose
Turndown service
Washing laundry
36. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
housekeeping department
Cleaning
Task of the Room Attendant
room attendant
37. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
laundry department staff
Mildew
PMS
Sorters should
38. Includes five tasks: sorting - washing - drying - folding - and storing.
inspector
Sorting
Washing laundry
toiletries
39. The member of the team who checks the room after it is cleaned.
inspector
Laundry
laundry department
Task of the Room Attendant
40. The physical removal of dirt from surfaces.
Turndown service includes
room attendant
consumables
Cleaning