SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
Task of the Room Attendant
Sanitizing
room attendants
2. Before laundry can be washed - it must be sorted.
Sorting
mending
laundry department
Folding and Storing
3. Normal wear & tear; losses in the laundry; improper uses; theft
Guest are given a sign with...
Sanitary
Sanitation
reasons why linens need to be replaced
4. The physical removal of dirt from surfaces.
Task of the Room Attendant
Sanitizing
Cleaning
Mildew
5. The person who cleans the guest rooms.
PMS
room attendant
Clean
Laundry is dried in the dryer.
6. A type of fungus that grow on damp surfaces.
Clean
laundry attendants
Mildew
linen room supervisor or the executive housekeeper
7. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Linens
reasons why linens need to be replaced
toiletries
room attendants
8. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
Sorting
assistant housekeeper
laundry attendants
laundry department
9. The state of being free of dirt and bad odors.
linen room
executive housekeeper
Clean
Mildew
10. To make it clean - sanitary - and attractive.
Washing laundry purpose
reasons why linens need to be replaced
executive housekeeper
cleaning cart
11. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Sorting
Sanitary
Clean
12. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Sorters should
Sorting
Folding and Storing
room attendant
13. The top manager of the housekeeping department.
laundry department staff
Turndown service
Task of the Room Attendant
executive housekeeper
14. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
cleaning cart
laundry department
Sanitary
Washing laundry
15. Consist of all the items in the guest room made of cloth.
inspector
housekeeping department
Linens
Turndown service
16. Do Not Disturb or Housekeeping
Guest are given a sign with...
room attendants
room attendant
reasons why linens need to be replaced
17. Includes five tasks: sorting - washing - drying - folding - and storing.
Washing laundry
linen room
Guest are given a sign with...
Sanitation
18. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Clean
Task of the Room Attendant
executive housekeeper
Folding and Storing
19. Responsible for keeping the hotel clean.
Turndown service includes
room attendants
PMS
housekeeping department
20. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Washing laundry
mending
laundry department
Laundry is dried in the dryer.
21. The state of being free from disease-causing pathogens or having a safe level of pathogens.
inspector
consumables
laundry attendants
Sanitary
22. Is responsible for the linen inventory.
housekeeping department
room attendants
Cleaning
linen room supervisor or the executive housekeeper
23. The staff includes the laundry supervisor - laundry attendants - and semesters.
Sorting
housekeeping department
room attendant
laundry department
24. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
laundry department staff
Sorting
Laundry supervisors
laundry department
25. Where clean linens are stored.
linen room
Laundry is dried in the dryer.
Turndown service includes
cleaning cart
26. Housekeeping work that is performed in the evening.
Guest are given a sign with...
Turndown service
Folding and Storing
cleaning cart
27. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
PMS
linen room supervisor or the executive housekeeper
Clean
three basic treatment methods for laundry
28. Guest use a variety of supplies.
consumables
Laundry is dried in the dryer.
room attendant
Sorters should
29. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
Sorting
Task of the Room Attendant
three basic treatment methods for laundry
linen room supervisor or the executive housekeeper
30. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
laundry department
Sanitizing
housekeeping department
Sorters should
31. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Turndown service
Laundry is dried in the dryer.
Turndown service includes
inspector
32. Responsible for the cleaning and maintenance of all linens.
housekeeping department
Folding and Storing
Clean
laundry department
33. Repairing linens
cleaning cart
Sorters should
consumables
mending
34. The member of the team who checks the room after it is cleaned.
executive housekeeper
Washing laundry
Clean
inspector
35. The linen that need to be washed or have just been washed.
laundry department
Laundry
room attendant
Clean
36. Consist of the actions taken to prevent and control diseases.
Sorters should
mending
Sanitation
Washing and Drying
37. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Sanitary
Turndown service includes
Task of the Room Attendant
room attendants
38. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
housekeeping department
assistant housekeeper
room attendants
Guest are given a sign with...
39. Tasks include washing laundry - care of linens - and inventory of linens.
laundry department staff
Turndown service includes
laundry department
toiletries
40. Manages the inspectors and the room attendants.
Laundry supervisors
Linens
Washing laundry purpose
assistant housekeeper