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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Before laundry can be washed - it must be sorted.
Sorting
Laundry supervisors
Sanitation
inspector
2. Responsible for keeping the hotel clean.
housekeeping department
assistant housekeeper
cleaning cart
Turndown service
3. Tasks include washing laundry - care of linens - and inventory of linens.
Washing and Drying
laundry department staff
Washing laundry purpose
Laundry
4. Consist of the actions taken to prevent and control diseases.
housekeeping department
Sanitation
Linens
linen room
5. The linen that need to be washed or have just been washed.
Cleaning
Laundry
Task of the Room Attendant
Sanitary
6. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Washing laundry purpose
linen room
Task of the Room Attendant
housekeeping department
7. Is responsible for the linen inventory.
Task of the Room Attendant
Mildew
laundry department staff
linen room supervisor or the executive housekeeper
8. The person who cleans the guest rooms.
consumables
room attendant
Turndown service includes
Laundry supervisors
9. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Turndown service
Sorters should
cleaning cart
Clean
10. Manages the inspectors and the room attendants.
Clean
consumables
Sorting
assistant housekeeper
11. To make it clean - sanitary - and attractive.
Washing and Drying
Washing laundry purpose
Laundry is dried in the dryer.
housekeeping department
12. A type of fungus that grow on damp surfaces.
reasons why linens need to be replaced
laundry department staff
Sanitation
Mildew
13. The state of being free of dirt and bad odors.
Clean
consumables
Laundry
Sanitation
14. The top manager of the housekeeping department.
Laundry supervisors
linen room
consumables
executive housekeeper
15. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
inspector
three basic treatment methods for laundry
Sorters should
PMS
16. Includes five tasks: sorting - washing - drying - folding - and storing.
Sanitation
Guest are given a sign with...
Sorting
Washing laundry
17. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
housekeeping department
Turndown service includes
Mildew
Linens
18. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
Sorting
executive housekeeper
Sorters should
19. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Task of the Room Attendant
Sanitation
Sanitizing
Washing and Drying
20. Where clean linens are stored.
linen room
Task of the Room Attendant
Sanitation
Washing laundry
21. Consist of all the items in the guest room made of cloth.
Laundry supervisors
Washing laundry
Linens
Washing laundry purpose
22. Do Not Disturb or Housekeeping
laundry department
Sanitizing
Turndown service includes
Guest are given a sign with...
23. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
room attendants
Laundry supervisors
Task of the Room Attendant
linen room
24. The staff includes the laundry supervisor - laundry attendants - and semesters.
mending
laundry department
Folding and Storing
room attendants
25. The member of the team who checks the room after it is cleaned.
reasons why linens need to be replaced
Washing and Drying
inspector
Sorting
26. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
housekeeping department
Sorters should
mending
toiletries
27. Guest use a variety of supplies.
Washing laundry purpose
consumables
linen room
Linens
28. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Cleaning
PMS
Task of the Room Attendant
Folding and Storing
29. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
executive housekeeper
Mildew
Task of the Room Attendant
Cleaning
30. Responsible for the cleaning and maintenance of all linens.
Washing and Drying
laundry department
room attendant
Sorting
31. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
Folding and Storing
laundry attendants
Task of the Room Attendant
PMS
32. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
room attendant
three basic treatment methods for laundry
consumables
housekeeping department
33. The physical removal of dirt from surfaces.
assistant housekeeper
Cleaning
toiletries
PMS
34. Normal wear & tear; losses in the laundry; improper uses; theft
reasons why linens need to be replaced
Washing and Drying
Folding and Storing
Cleaning
35. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Linens
room attendants
mending
housekeeping department
36. Repairing linens
Washing laundry purpose
mending
Cleaning
linen room supervisor or the executive housekeeper
37. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
PMS
linen room
Washing and Drying
mending
38. Housekeeping work that is performed in the evening.
mending
Turndown service
executive housekeeper
Washing and Drying
39. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sanitary
Linens
linen room
Washing laundry
40. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
laundry department staff
Laundry supervisors
Laundry is dried in the dryer.
executive housekeeper