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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Laundry
linen room supervisor or the executive housekeeper
linen room
room attendants
2. Normal wear & tear; losses in the laundry; improper uses; theft
toiletries
laundry department staff
Turndown service includes
reasons why linens need to be replaced
3. The member of the team who checks the room after it is cleaned.
housekeeping department
Linens
toiletries
inspector
4. Includes five tasks: sorting - washing - drying - folding - and storing.
room attendants
laundry attendants
laundry department
Washing laundry
5. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Clean
Washing laundry purpose
Laundry supervisors
housekeeping department
6. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
room attendant
Sorters should
Turndown service includes
Washing laundry
7. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
housekeeping department
Task of the Room Attendant
linen room
assistant housekeeper
8. The physical removal of dirt from surfaces.
Sanitary
Washing laundry
Clean
Cleaning
9. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
laundry department
Laundry is dried in the dryer.
PMS
housekeeping department
10. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
PMS
Sanitary
Mildew
Turndown service
11. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Folding and Storing
Turndown service includes
Sanitation
housekeeping department
12. Is responsible for the linen inventory.
PMS
Cleaning
linen room
linen room supervisor or the executive housekeeper
13. The linen that need to be washed or have just been washed.
Laundry
Laundry supervisors
Washing laundry purpose
room attendants
14. Repairing linens
mending
PMS
Cleaning
Laundry
15. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
three basic treatment methods for laundry
Laundry
Turndown service includes
Folding and Storing
16. Housekeeping work that is performed in the evening.
Sorting
Washing laundry purpose
Turndown service
Washing laundry
17. A type of fungus that grow on damp surfaces.
room attendants
laundry attendants
Mildew
laundry department
18. The state of being free of dirt and bad odors.
assistant housekeeper
Laundry
Clean
Sorters should
19. Responsible for keeping the hotel clean.
Task of the Room Attendant
assistant housekeeper
Guest are given a sign with...
housekeeping department
20. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Turndown service includes
toiletries
Mildew
21. Before laundry can be washed - it must be sorted.
Sorting
room attendant
reasons why linens need to be replaced
housekeeping department
22. Where clean linens are stored.
Washing laundry purpose
linen room
mending
assistant housekeeper
23. The top manager of the housekeeping department.
Washing laundry purpose
executive housekeeper
mending
toiletries
24. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Guest are given a sign with...
room attendant
housekeeping department
Sanitizing
25. Responsible for the cleaning and maintenance of all linens.
Turndown service includes
inspector
Turndown service
laundry department
26. The person who cleans the guest rooms.
room attendants
linen room supervisor or the executive housekeeper
Laundry
room attendant
27. Do Not Disturb or Housekeeping
executive housekeeper
Guest are given a sign with...
reasons why linens need to be replaced
Mildew
28. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Laundry is dried in the dryer.
Sanitary
toiletries
Laundry supervisors
29. Manages the inspectors and the room attendants.
Washing laundry
Cleaning
inspector
assistant housekeeper
30. To make it clean - sanitary - and attractive.
mending
Turndown service
Folding and Storing
Washing laundry purpose
31. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
cleaning cart
housekeeping department
Laundry
mending
32. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
executive housekeeper
Folding and Storing
laundry department staff
three basic treatment methods for laundry
33. Guest use a variety of supplies.
three basic treatment methods for laundry
Clean
mending
consumables
34. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry attendants
reasons why linens need to be replaced
Laundry supervisors
executive housekeeper
35. Consist of the actions taken to prevent and control diseases.
Clean
Sanitation
reasons why linens need to be replaced
Washing and Drying
36. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
laundry department
laundry department staff
room attendants
37. Tasks include washing laundry - care of linens - and inventory of linens.
laundry department staff
Clean
Sanitary
housekeeping department
38. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Sorters should
Turndown service includes
assistant housekeeper
consumables
39. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
Laundry supervisors
room attendant
Guest are given a sign with...
40. Consist of all the items in the guest room made of cloth.
linen room
Sanitation
laundry department staff
Linens