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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
PMS
Sorters should
Cleaning
toiletries
2. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Sanitation
reasons why linens need to be replaced
laundry department
Laundry is dried in the dryer.
3. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
laundry attendants
Folding and Storing
Task of the Room Attendant
laundry department
4. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Sorters should
Sorting
inspector
toiletries
5. Is responsible for the linen inventory.
linen room supervisor or the executive housekeeper
laundry department
room attendant
consumables
6. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Laundry supervisors
Sanitary
Turndown service
laundry department
7. Repairing linens
Cleaning
PMS
Linens
mending
8. Before laundry can be washed - it must be sorted.
Mildew
Laundry supervisors
Sorting
laundry department staff
9. Tasks include washing laundry - care of linens - and inventory of linens.
laundry department staff
Cleaning
Sanitizing
room attendants
10. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
Turndown service
laundry attendants
assistant housekeeper
toiletries
11. Consist of all the items in the guest room made of cloth.
Task of the Room Attendant
Sorters should
Linens
Sanitation
12. To make it clean - sanitary - and attractive.
Laundry supervisors
Linens
Washing laundry purpose
Washing laundry
13. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
consumables
Sorting
Cleaning
Sanitizing
14. Normal wear & tear; losses in the laundry; improper uses; theft
inspector
reasons why linens need to be replaced
Cleaning
mending
15. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Turndown service includes
PMS
laundry department
Task of the Room Attendant
16. Housekeeping work that is performed in the evening.
Laundry supervisors
housekeeping department
Sanitizing
Turndown service
17. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Sorters should
cleaning cart
housekeeping department
consumables
18. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Sorters should
Sorting
toiletries
cleaning cart
19. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
Guest are given a sign with...
Sorting
Sanitary
three basic treatment methods for laundry
20. The linen that need to be washed or have just been washed.
Mildew
Laundry
Sanitation
Cleaning
21. Responsible for keeping the hotel clean.
Laundry
Cleaning
Washing laundry
housekeeping department
22. The physical removal of dirt from surfaces.
Cleaning
Laundry is dried in the dryer.
Sorting
toiletries
23. Includes five tasks: sorting - washing - drying - folding - and storing.
Task of the Room Attendant
Washing laundry
Sorting
Turndown service includes
24. The member of the team who checks the room after it is cleaned.
Linens
inspector
Laundry supervisors
Washing and Drying
25. Guest use a variety of supplies.
PMS
Cleaning
Washing laundry purpose
consumables
26. A type of fungus that grow on damp surfaces.
laundry attendants
room attendants
linen room
Mildew
27. Do Not Disturb or Housekeeping
Laundry is dried in the dryer.
Guest are given a sign with...
Sanitizing
Linens
28. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
laundry department staff
Washing and Drying
Turndown service
mending
29. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
three basic treatment methods for laundry
linen room supervisor or the executive housekeeper
PMS
30. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
Sorters should
toiletries
reasons why linens need to be replaced
Cleaning
31. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
laundry department
laundry department
Laundry supervisors
Turndown service includes
32. Manages the inspectors and the room attendants.
Sorters should
assistant housekeeper
room attendants
Clean
33. Where clean linens are stored.
laundry department
Washing laundry
housekeeping department
linen room
34. The state of being free of dirt and bad odors.
Laundry supervisors
Clean
consumables
mending
35. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
mending
Folding and Storing
Laundry
assistant housekeeper
36. Responsible for the cleaning and maintenance of all linens.
Laundry is dried in the dryer.
laundry department
Sorters should
Mildew
37. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
room attendants
Cleaning
executive housekeeper
38. The top manager of the housekeeping department.
Washing and Drying
cleaning cart
Sanitizing
executive housekeeper
39. The person who cleans the guest rooms.
Sanitary
three basic treatment methods for laundry
room attendant
Laundry supervisors
40. Consist of the actions taken to prevent and control diseases.
Sanitation
Task of the Room Attendant
room attendants
laundry attendants