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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Housekeeping work that is performed in the evening.
toiletries
Washing and Drying
Turndown service
Cleaning
2. The person who cleans the guest rooms.
housekeeping department
Mildew
room attendant
reasons why linens need to be replaced
3. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
laundry department
laundry attendants
reasons why linens need to be replaced
Turndown service includes
4. A type of fungus that grow on damp surfaces.
Turndown service includes
toiletries
Mildew
assistant housekeeper
5. The top manager of the housekeeping department.
Folding and Storing
executive housekeeper
laundry attendants
laundry department staff
6. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
cleaning cart
laundry department
three basic treatment methods for laundry
Guest are given a sign with...
7. The physical removal of dirt from surfaces.
Folding and Storing
housekeeping department
Laundry supervisors
Cleaning
8. Responsible for the cleaning and maintenance of all linens.
linen room supervisor or the executive housekeeper
cleaning cart
laundry department
Turndown service includes
9. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
consumables
Task of the Room Attendant
Washing laundry
toiletries
10. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
Laundry is dried in the dryer.
Laundry supervisors
Washing laundry
11. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry attendants
housekeeping department
Mildew
Guest are given a sign with...
12. Is responsible for the linen inventory.
Guest are given a sign with...
linen room supervisor or the executive housekeeper
housekeeping department
housekeeping department
13. The member of the team who checks the room after it is cleaned.
inspector
three basic treatment methods for laundry
laundry department
Sorting
14. The state of being free of dirt and bad odors.
housekeeping department
Clean
Sanitary
toiletries
15. Guest use a variety of supplies.
Cleaning
Turndown service includes
room attendant
consumables
16. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
mending
Washing and Drying
Laundry supervisors
assistant housekeeper
17. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
linen room supervisor or the executive housekeeper
Washing laundry
Laundry supervisors
18. Before laundry can be washed - it must be sorted.
executive housekeeper
reasons why linens need to be replaced
Clean
Sorting
19. Manages the inspectors and the room attendants.
Sorters should
housekeeping department
Cleaning
assistant housekeeper
20. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
consumables
Linens
Turndown service includes
Sorters should
21. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
housekeeping department
Laundry is dried in the dryer.
Washing laundry
Washing and Drying
22. Repairing linens
mending
laundry department staff
Sanitizing
three basic treatment methods for laundry
23. Normal wear & tear; losses in the laundry; improper uses; theft
laundry department
laundry attendants
reasons why linens need to be replaced
toiletries
24. Tasks include washing laundry - care of linens - and inventory of linens.
cleaning cart
Laundry
laundry department staff
toiletries
25. Consist of all the items in the guest room made of cloth.
PMS
Linens
assistant housekeeper
mending
26. Responsible for keeping the hotel clean.
cleaning cart
Folding and Storing
Sanitizing
housekeeping department
27. The staff includes the laundry supervisor - laundry attendants - and semesters.
Task of the Room Attendant
Washing and Drying
laundry department
Sorters should
28. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Laundry supervisors
PMS
Task of the Room Attendant
Sanitizing
29. Do Not Disturb or Housekeeping
Guest are given a sign with...
laundry department
Linens
executive housekeeper
30. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sorting
Task of the Room Attendant
Sanitary
Washing laundry
31. To make it clean - sanitary - and attractive.
room attendant
Cleaning
linen room supervisor or the executive housekeeper
Washing laundry purpose
32. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
PMS
linen room supervisor or the executive housekeeper
Washing laundry
Washing laundry purpose
33. Consist of the actions taken to prevent and control diseases.
housekeeping department
laundry attendants
Sanitation
executive housekeeper
34. Includes five tasks: sorting - washing - drying - folding - and storing.
Washing laundry
Clean
assistant housekeeper
Laundry is dried in the dryer.
35. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
assistant housekeeper
Turndown service includes
housekeeping department
Folding and Storing
36. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
housekeeping department
three basic treatment methods for laundry
linen room
Turndown service includes
37. The linen that need to be washed or have just been washed.
Sorters should
laundry department
housekeeping department
Laundry
38. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Sanitizing
assistant housekeeper
Mildew
Turndown service includes
39. Where clean linens are stored.
Cleaning
linen room
Task of the Room Attendant
housekeeping department
40. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Laundry
laundry department staff
Laundry is dried in the dryer.
Folding and Storing