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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of being free of dirt and bad odors.
Clean
laundry attendants
Turndown service includes
laundry department staff
2. Tasks include washing laundry - care of linens - and inventory of linens.
Laundry
laundry department
Washing laundry purpose
laundry department staff
3. The person who cleans the guest rooms.
Turndown service includes
reasons why linens need to be replaced
room attendant
assistant housekeeper
4. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Sorters should
linen room
Folding and Storing
Laundry is dried in the dryer.
5. A type of fungus that grow on damp surfaces.
laundry attendants
consumables
Mildew
laundry department
6. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Clean
Turndown service includes
Sanitary
laundry attendants
7. Manages the inspectors and the room attendants.
mending
Linens
laundry department
assistant housekeeper
8. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Sanitizing
Laundry supervisors
room attendants
Linens
9. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Laundry
Sanitizing
inspector
10. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
reasons why linens need to be replaced
room attendant
cleaning cart
Laundry supervisors
11. The staff includes the laundry supervisor - laundry attendants - and semesters.
executive housekeeper
laundry department
Cleaning
room attendants
12. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
consumables
Turndown service
Washing laundry purpose
13. Where clean linens are stored.
mending
linen room
assistant housekeeper
reasons why linens need to be replaced
14. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Linens
linen room supervisor or the executive housekeeper
housekeeping department
laundry attendants
15. Housekeeping work that is performed in the evening.
PMS
Turndown service
toiletries
housekeeping department
16. Guest use a variety of supplies.
housekeeping department
consumables
Sorters should
room attendants
17. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
Clean
Laundry supervisors
inspector
laundry attendants
18. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
reasons why linens need to be replaced
cleaning cart
Sanitary
Laundry supervisors
19. The top manager of the housekeeping department.
Washing and Drying
executive housekeeper
Task of the Room Attendant
Sorting
20. Repairing linens
mending
Clean
Laundry supervisors
room attendants
21. Includes five tasks: sorting - washing - drying - folding - and storing.
Linens
Mildew
inspector
Washing laundry
22. Is responsible for the linen inventory.
linen room supervisor or the executive housekeeper
PMS
laundry department
room attendant
23. The physical removal of dirt from surfaces.
Sanitary
PMS
Cleaning
mending
24. Consist of the actions taken to prevent and control diseases.
three basic treatment methods for laundry
toiletries
Sanitation
reasons why linens need to be replaced
25. The member of the team who checks the room after it is cleaned.
Mildew
Laundry is dried in the dryer.
laundry department
inspector
26. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
three basic treatment methods for laundry
Sorters should
laundry attendants
Task of the Room Attendant
27. Responsible for keeping the hotel clean.
laundry department
housekeeping department
Task of the Room Attendant
Washing laundry
28. Normal wear & tear; losses in the laundry; improper uses; theft
Washing and Drying
Turndown service
reasons why linens need to be replaced
linen room
29. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
three basic treatment methods for laundry
linen room
Laundry is dried in the dryer.
30. Consist of all the items in the guest room made of cloth.
three basic treatment methods for laundry
Clean
Linens
Task of the Room Attendant
31. Do Not Disturb or Housekeeping
Guest are given a sign with...
cleaning cart
Sorting
Folding and Storing
32. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Folding and Storing
Washing laundry
laundry department staff
Cleaning
33. Responsible for the cleaning and maintenance of all linens.
laundry department staff
Mildew
laundry department
linen room
34. The state of being free from disease-causing pathogens or having a safe level of pathogens.
laundry attendants
Sanitary
Folding and Storing
cleaning cart
35. The linen that need to be washed or have just been washed.
Washing laundry purpose
Laundry
cleaning cart
room attendants
36. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
PMS
housekeeping department
three basic treatment methods for laundry
consumables
37. Before laundry can be washed - it must be sorted.
Sorting
Turndown service includes
Laundry supervisors
laundry department staff
38. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Folding and Storing
reasons why linens need to be replaced
Task of the Room Attendant
laundry department
39. To make it clean - sanitary - and attractive.
Folding and Storing
Mildew
Washing laundry purpose
Guest are given a sign with...
40. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
Task of the Room Attendant
PMS
mending
Turndown service includes
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