SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The linen that need to be washed or have just been washed.
Sanitary
mending
Laundry
laundry department
2. Where clean linens are stored.
assistant housekeeper
linen room
PMS
Linens
3. Responsible for keeping the hotel clean.
cleaning cart
laundry department staff
housekeeping department
Cleaning
4. Housekeeping work that is performed in the evening.
Sorting
Turndown service
reasons why linens need to be replaced
three basic treatment methods for laundry
5. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
room attendants
Folding and Storing
Sanitary
6. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
inspector
Laundry is dried in the dryer.
Washing laundry
linen room supervisor or the executive housekeeper
7. Tasks include washing laundry - care of linens - and inventory of linens.
Guest are given a sign with...
Laundry
laundry department staff
inspector
8. The person who cleans the guest rooms.
Turndown service
Laundry
room attendant
three basic treatment methods for laundry
9. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
laundry department staff
executive housekeeper
Washing and Drying
mending
10. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
executive housekeeper
PMS
Folding and Storing
Sorting
11. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sanitary
assistant housekeeper
Task of the Room Attendant
executive housekeeper
12. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
linen room
Task of the Room Attendant
mending
laundry department staff
13. The state of being free of dirt and bad odors.
Clean
linen room
reasons why linens need to be replaced
cleaning cart
14. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
reasons why linens need to be replaced
Washing laundry
housekeeping department
Sanitizing
15. Consist of all the items in the guest room made of cloth.
consumables
Laundry
laundry department
Linens
16. Responsible for the cleaning and maintenance of all linens.
laundry department
Sanitation
Washing laundry
consumables
17. The top manager of the housekeeping department.
executive housekeeper
Clean
consumables
Folding and Storing
18. Is responsible for the linen inventory.
linen room
linen room supervisor or the executive housekeeper
Sanitary
Cleaning
19. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
Turndown service includes
reasons why linens need to be replaced
Folding and Storing
laundry department
20. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
reasons why linens need to be replaced
Task of the Room Attendant
laundry department
21. Before laundry can be washed - it must be sorted.
Sorters should
Task of the Room Attendant
Sorting
laundry department
22. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Washing laundry
linen room supervisor or the executive housekeeper
cleaning cart
Cleaning
23. The physical removal of dirt from surfaces.
Folding and Storing
laundry department
Cleaning
consumables
24. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
Linens
toiletries
executive housekeeper
Cleaning
25. Normal wear & tear; losses in the laundry; improper uses; theft
reasons why linens need to be replaced
Sorting
cleaning cart
Sanitizing
26. The member of the team who checks the room after it is cleaned.
Turndown service includes
inspector
Clean
laundry department
27. Manages the inspectors and the room attendants.
Sanitary
room attendants
toiletries
assistant housekeeper
28. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Sorters should
assistant housekeeper
three basic treatment methods for laundry
reasons why linens need to be replaced
29. To make it clean - sanitary - and attractive.
Guest are given a sign with...
Washing laundry purpose
Linens
Clean
30. Do Not Disturb or Housekeeping
Guest are given a sign with...
Laundry
laundry department
Sorting
31. Includes five tasks: sorting - washing - drying - folding - and storing.
room attendants
room attendant
Washing laundry
PMS
32. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Clean
Laundry supervisors
Task of the Room Attendant
Washing and Drying
33. Consist of the actions taken to prevent and control diseases.
toiletries
linen room
Washing laundry purpose
Sanitation
34. A type of fungus that grow on damp surfaces.
room attendants
Mildew
Washing laundry purpose
linen room
35. Repairing linens
linen room
Folding and Storing
mending
Sorting
36. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Sanitizing
inspector
housekeeping department
Task of the Room Attendant
37. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
mending
three basic treatment methods for laundry
laundry attendants
Washing laundry purpose
38. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
executive housekeeper
linen room
Laundry is dried in the dryer.
PMS
39. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
three basic treatment methods for laundry
Task of the Room Attendant
laundry department
laundry attendants
40. Guest use a variety of supplies.
Sorting
laundry department
consumables
housekeeping department