SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Do Not Disturb or Housekeeping
Washing and Drying
Mildew
linen room supervisor or the executive housekeeper
Guest are given a sign with...
2. Includes five tasks: sorting - washing - drying - folding - and storing.
housekeeping department
Washing laundry
Laundry
PMS
3. Responsible for keeping the hotel clean.
Turndown service
Washing laundry
Laundry is dried in the dryer.
housekeeping department
4. The state of being free of dirt and bad odors.
Clean
reasons why linens need to be replaced
laundry department staff
room attendant
5. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
housekeeping department
housekeeping department
Guest are given a sign with...
Washing and Drying
6. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
executive housekeeper
cleaning cart
Laundry supervisors
Washing laundry purpose
7. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
Turndown service
housekeeping department
Laundry is dried in the dryer.
Laundry supervisors
8. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
linen room supervisor or the executive housekeeper
laundry attendants
toiletries
room attendant
9. Repairing linens
inspector
housekeeping department
mending
laundry department staff
10. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
three basic treatment methods for laundry
PMS
reasons why linens need to be replaced
Laundry is dried in the dryer.
11. Responsible for the cleaning and maintenance of all linens.
laundry department
cleaning cart
housekeeping department
Laundry supervisors
12. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
housekeeping department
laundry department staff
Cleaning
room attendants
13. A type of fungus that grow on damp surfaces.
laundry department staff
Turndown service
executive housekeeper
Mildew
14. Before laundry can be washed - it must be sorted.
linen room supervisor or the executive housekeeper
Washing laundry purpose
Sorting
Sanitary
15. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sanitary
Washing and Drying
Mildew
Turndown service
16. Is responsible for the linen inventory.
executive housekeeper
linen room supervisor or the executive housekeeper
inspector
Sorting
17. Where clean linens are stored.
Linens
linen room
Turndown service includes
laundry department
18. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
Sanitizing
Sorters should
Sorting
Clean
19. Tasks include washing laundry - care of linens - and inventory of linens.
toiletries
laundry department staff
Sanitation
Clean
20. Consist of the actions taken to prevent and control diseases.
Sanitation
Turndown service includes
Laundry
reasons why linens need to be replaced
21. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Folding and Storing
Laundry is dried in the dryer.
Laundry
Clean
22. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
room attendants
Turndown service
three basic treatment methods for laundry
linen room
23. The staff includes the laundry supervisor - laundry attendants - and semesters.
laundry department
Washing and Drying
Sanitizing
Guest are given a sign with...
24. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
Folding and Storing
Washing laundry
toiletries
assistant housekeeper
25. The top manager of the housekeeping department.
executive housekeeper
Linens
Washing and Drying
Sorting
26. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
Task of the Room Attendant
cleaning cart
Guest are given a sign with...
Laundry is dried in the dryer.
27. Manages the inspectors and the room attendants.
assistant housekeeper
PMS
Sanitation
room attendant
28. The person who cleans the guest rooms.
Guest are given a sign with...
assistant housekeeper
Cleaning
room attendant
29. Housekeeping work that is performed in the evening.
Sanitary
laundry department
laundry department staff
Turndown service
30. The physical removal of dirt from surfaces.
toiletries
Cleaning
Mildew
assistant housekeeper
31. Normal wear & tear; losses in the laundry; improper uses; theft
cleaning cart
laundry attendants
housekeeping department
reasons why linens need to be replaced
32. The linen that need to be washed or have just been washed.
Laundry
Washing laundry
housekeeping department
laundry attendants
33. Consist of all the items in the guest room made of cloth.
Laundry
Turndown service includes
Linens
laundry attendants
34. Guest use a variety of supplies.
three basic treatment methods for laundry
consumables
laundry department
Washing laundry
35. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
executive housekeeper
mending
Sorting
Turndown service includes
36. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
Sorters should
laundry department
room attendant
cleaning cart
37. To make it clean - sanitary - and attractive.
laundry attendants
linen room supervisor or the executive housekeeper
consumables
Washing laundry purpose
38. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
Clean
laundry department staff
PMS
Sorting
39. The member of the team who checks the room after it is cleaned.
room attendant
inspector
reasons why linens need to be replaced
Cleaning
40. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Turndown service
laundry department
Task of the Room Attendant
Washing laundry