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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Normal wear & tear; losses in the laundry; improper uses; theft
Turndown service includes
Cleaning
reasons why linens need to be replaced
PMS
2. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
executive housekeeper
Turndown service includes
cleaning cart
Washing and Drying
3. Tasks include washing laundry - care of linens - and inventory of linens.
Clean
laundry department staff
Linens
Folding and Storing
4. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry attendants
housekeeping department
mending
laundry department
5. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
Sorters should
laundry department
three basic treatment methods for laundry
Washing laundry purpose
6. Includes five tasks: sorting - washing - drying - folding - and storing.
laundry department
Washing laundry
housekeeping department
cleaning cart
7. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
room attendants
Sanitary
Washing and Drying
Sanitizing
8. Responsible for the cleaning and maintenance of all linens.
laundry department
mending
Sorting
Cleaning
9. The person who cleans the guest rooms.
Laundry
room attendant
executive housekeeper
Sanitation
10. Do Not Disturb or Housekeeping
Guest are given a sign with...
consumables
Turndown service includes
Sanitary
11. Manages the inspectors and the room attendants.
assistant housekeeper
Turndown service includes
Sanitary
Guest are given a sign with...
12. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Sorters should
Sanitary
reasons why linens need to be replaced
Guest are given a sign with...
13. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
laundry department staff
inspector
mending
Sorters should
14. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
housekeeping department
room attendant
linen room
Sanitation
15. Consist of the actions taken to prevent and control diseases.
Sanitation
PMS
assistant housekeeper
laundry department
16. Housekeeping work that is performed in the evening.
Sanitation
PMS
reasons why linens need to be replaced
Turndown service
17. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
PMS
toiletries
room attendants
Laundry is dried in the dryer.
18. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
toiletries
Guest are given a sign with...
Sorters should
Clean
19. Consist of all the items in the guest room made of cloth.
Guest are given a sign with...
housekeeping department
Sanitizing
Linens
20. To make it clean - sanitary - and attractive.
Washing and Drying
linen room supervisor or the executive housekeeper
Washing laundry purpose
PMS
21. The top manager of the housekeeping department.
Guest are given a sign with...
Washing and Drying
executive housekeeper
Mildew
22. The linen that need to be washed or have just been washed.
three basic treatment methods for laundry
Laundry
inspector
Washing laundry
23. Is responsible for the linen inventory.
Sorters should
Sanitary
linen room supervisor or the executive housekeeper
Turndown service includes
24. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Laundry is dried in the dryer.
Task of the Room Attendant
executive housekeeper
Turndown service includes
25. Repairing linens
Washing laundry
linen room
Task of the Room Attendant
mending
26. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
reasons why linens need to be replaced
Laundry supervisors
Washing laundry purpose
Sanitary
27. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
executive housekeeper
cleaning cart
laundry department staff
Guest are given a sign with...
28. The member of the team who checks the room after it is cleaned.
cleaning cart
Sorting
inspector
laundry department
29. A type of fungus that grow on damp surfaces.
Task of the Room Attendant
Cleaning
room attendant
Mildew
30. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
PMS
Mildew
Sanitation
linen room
31. Before laundry can be washed - it must be sorted.
linen room supervisor or the executive housekeeper
Clean
Washing and Drying
Sorting
32. Responsible for keeping the hotel clean.
Sorters should
housekeeping department
Mildew
Linens
33. Where clean linens are stored.
linen room
three basic treatment methods for laundry
linen room supervisor or the executive housekeeper
Guest are given a sign with...
34. The staff includes the laundry supervisor - laundry attendants - and semesters.
Guest are given a sign with...
Mildew
laundry department
housekeeping department
35. The physical removal of dirt from surfaces.
Cleaning
toiletries
PMS
Sorters should
36. The state of being free of dirt and bad odors.
Laundry is dried in the dryer.
Linens
housekeeping department
Clean
37. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
Guest are given a sign with...
Sanitation
room attendants
Sorting
38. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Sanitizing
Folding and Storing
Laundry supervisors
three basic treatment methods for laundry
39. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Washing and Drying
Turndown service
inspector
Sanitizing
40. Guest use a variety of supplies.
toiletries
housekeeping department
Turndown service includes
consumables