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Test your basic knowledge |
Hotel Housekeeping
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 40 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The linen that need to be washed or have just been washed.
Sanitizing
Laundry
reasons why linens need to be replaced
Sanitation
2. Where clean linens are stored.
Folding and Storing
Washing and Drying
linen room
PMS
3. Supervises the attendants and seamsters. The supervisor is also responsible for keeping track of all linens and replacing linens when necessary.
Mildew
laundry department
Laundry supervisors
room attendants
4. Separate laundry into these piles: regularly - damp - stained - and torn or damaged.
linen room
laundry department
Laundry supervisors
Sorters should
5. A type of fungus that grow on damp surfaces.
Washing laundry
Sanitizing
Task of the Room Attendant
Mildew
6. Is responsible for the linen inventory.
Laundry
linen room supervisor or the executive housekeeper
toiletries
assistant housekeeper
7. Perform all the tasks involved in washing laundry. The seamsters repair worn or torn linens. Seamsters used to be called seamstresses.
laundry attendants
cleaning cart
room attendant
linen room supervisor or the executive housekeeper
8. After linens are dried - they must be ironed and folded. Flatwork presses and flatwork irons are used to iron sheets. Some hotels have machines that automatically fold sheets.
Laundry
Folding and Storing
Linens
laundry department
9. Straightening up the room and restocking guest supplies. Turns down the bedding and places a chocolate on the pillow.
inspector
Turndown service includes
assistant housekeeper
laundry department staff
10. A doorway-sized cart that holds cleaning supplies - equipment - guest room supplies and linens.
laundry department staff
toiletries
three basic treatment methods for laundry
cleaning cart
11. The member of the team who checks the room after it is cleaned.
Turndown service includes
Washing laundry purpose
Folding and Storing
inspector
12. The person who cleans the guest rooms.
Folding and Storing
room attendant
Washing laundry
laundry department
13. To make it clean - sanitary - and attractive.
toiletries
Washing laundry purpose
inspector
housekeeping department
14. This department is responsible for protecting guests from infections and illness; Largest staff in the hotel; Major function (keep clean - sanitary - and attractive).
mending
housekeeping department
PMS
inspector
15. Consist of all the items in the guest room made of cloth.
Folding and Storing
Washing and Drying
assistant housekeeper
Linens
16. Supplies may include shampoo - hair conditioner - moisturizing lotion - mouthwash - disposable shower caps and shoe shine cloth.
assistant housekeeper
housekeeping department
toiletries
Washing laundry purpose
17. Do Not Disturb or Housekeeping
Guest are given a sign with...
Sanitizing
Washing and Drying
Laundry is dried in the dryer.
18. Pathogens often thrive in the dryer's lint trap. The lint trap must be regularly cleaned with a sanitizing solution.
Guest are given a sign with...
Sanitary
Laundry is dried in the dryer.
Linens
19. Consist of the actions taken to prevent and control diseases.
toiletries
PMS
room attendants
Sanitation
20. Normal wear & tear; losses in the laundry; improper uses; theft
mending
executive housekeeper
reasons why linens need to be replaced
Washing laundry
21. Tasks include washing laundry - care of linens - and inventory of linens.
consumables
Laundry
Laundry is dried in the dryer.
laundry department staff
22. The state of being free of dirt and bad odors.
cleaning cart
linen room supervisor or the executive housekeeper
laundry attendants
Clean
23. Manages the inspectors and the room attendants.
Clean
Washing and Drying
assistant housekeeper
laundry department staff
24. Responsible for noticing problems. making sure that no unauthorized people enter a guest room - check the rooms for damaged items or items that need repair.
room attendants
inspector
Linens
consumables
25. Before laundry can be washed - it must be sorted.
Washing laundry purpose
three basic treatment methods for laundry
Sorting
Sanitizing
26. The physical removal of dirt from surfaces.
laundry department
Sorters should
cleaning cart
Cleaning
27. 1. soaking in a stain removal solution; 2. applying a detergent past to the stain; 3. using special treatment methods listed on a stain removal chart.
consumables
three basic treatment methods for laundry
reasons why linens need to be replaced
laundry department
28. Repairing linens
Laundry
inspector
Laundry supervisors
mending
29. The staff includes the laundry supervisor - laundry attendants - and semesters.
Clean
Cleaning
laundry department
housekeeping department
30. The state of being free from disease-causing pathogens or having a safe level of pathogens.
Turndown service
laundry attendants
Sanitary
Washing laundry purpose
31. Entering the guest room; Cleaning the guest room; Providing guest supplies; Reporting problems; Limiting guest access; Turndown service
Laundry
Turndown service
Task of the Room Attendant
PMS
32. The treatment of a clean surface with heat or chemicals to reduce the number of disease-causing microorganisms to safe levels.
mending
Sanitizing
three basic treatment methods for laundry
laundry department
33. Hot water and sanitizing solutions are used in the washing machine for both cleaning and killing pathogens.
Turndown service includes
linen room
Washing and Drying
laundry department staff
34. Responsible for the cleaning and maintenance of all linens.
Laundry supervisors
laundry department
linen room
Sorters should
35. The top manager of the housekeeping department.
Sorters should
executive housekeeper
laundry department
Cleaning
36. Responsible for keeping the hotel clean.
housekeeping department
Laundry
Clean
Mildew
37. Used to keep the linen inventory records. The linen room must be locked. Items cannot be taken without a requisition form that is approved by the supervisor.
Sorting
reasons why linens need to be replaced
inspector
PMS
38. Includes five tasks: sorting - washing - drying - folding - and storing.
Laundry supervisors
housekeeping department
Turndown service
Washing laundry
39. Guest use a variety of supplies.
assistant housekeeper
laundry attendants
Sorting
consumables
40. Housekeeping work that is performed in the evening.
Guest are given a sign with...
Sanitary
Washing laundry purpose
Turndown service