Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms department revenue divided by expected number of rooms sold






2. Harder to get than 5 diamond






3. Tall organization/ small number of employees report to a supervisor






4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






5. To sell every available room at the most profitable rate






6. Where the rich people stayed when traveling in the Roman Empire






7. Housekeeping






8. 95+5=100 divided by 150-25=125=80%






9. The first place where a lot of people could stay overnight and keep all their animals etc






10. Rooms revenue divided by number of rooms sold






11. Room and meals are separate






12. Rooms actually reserved by group members






13. Travelers who intend to stay five days or longer and required reduced hotel services






14. Cashier (FD)/ uniformed services






15. Separation between classes of hotels - luxury - mid-scale - economy






16. Under 150 rooms






17. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






18. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






19. Actual rooms revenue divided by potential rooms revenue






20. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






21. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






22. More money in cash drawer than should be






23. Owns hotels affiliated with chain brands






24. FD/PBX






25. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






26. Reservations






27. 10000 divided by 95 + 5=10000 divided by 100=100$






28. Owns hotel brands and sells the right to use them






29. Owns the hotel but retains a chain or independent management company to operate the property






30. 1990; accomodate guests and employees with disabilities






31. Turning away free independent traveler guests for lack of rooms due to group business






32. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






33. No difference - just sounds nicer






34. Literally owns and operates hotel






35. Occupancy %






36. Blocking fewer rooms than requested by the group based on past history






37. Luxury - upper-upscale - upscale






38. Rooms available X occupancy percentage X Average daily rate






39. True






40. Expedia or Orbitz






41. China and India






42. Issuing the room key






43. Blocking/pre-assigning rooms






44. Determines a rooms short term availability






45. Huge capital investment needed. Time to wait on zoning and construction.






46. Reality > expectations 'thrilled'






47. Number of rooms occupied divided by number of rooms available






48. Reality < expectations dissatisfied






49. Retained to manage a hotel on behalf of the owner






50. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality