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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms department revenue divided by expected number of rooms sold
Chain Management
How to calculate average room rate?
What is the average daily rate?
Moments of truth
2. Harder to get than 5 diamond
European Plan
Forbes 5 star
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Over
3. Tall organization/ small number of employees report to a supervisor
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What is a narrow span of control?
Market Segmentation
Extended stay hotels
4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Merchant discount fee
How do you calculate the % of no shows?
Cut off date?
5. To sell every available room at the most profitable rate
Moments of truth
What is a third-party distribution company?
What is the responsibility of the reservations?
10000 rooms revenue. Sold 95 rooms with 5 comps
6. Where the rich people stayed when traveling in the Roman Empire
Mansio
What is displacement?
Forbes 5 star
Who is the keys of gold?
7. Housekeeping
What is the largest department?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Modified American Plan
Service recovery
8. 95+5=100 divided by 150-25=125=80%
What is a guaranteed reservation?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Extended stay hotels
Who is the keys of gold?
9. The first place where a lot of people could stay overnight and keep all their animals etc
Paying off house vouchers
Guest satisfaction
Caravanseri
What is decentralization?
10. Rooms revenue divided by number of rooms sold
What is a guest folio?
Market Segmentation
What is the average daily rate?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
11. Room and meals are separate
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
European Plan
Franchisor
When would you want to use a minimum LOS control?
12. Rooms actually reserved by group members
Franchisor loading corporation
Due bank
What was the first Hotel?
What is booked mean?
13. Travelers who intend to stay five days or longer and required reduced hotel services
NON REIT Owner
Role of management
Suite hotels
Extended stay hotels
14. Cashier (FD)/ uniformed services
Who deals with the departure of the guests?
What are the differences between a C-Corp. and a REIT?
Forbes 5 star
Taberna
15. Separation between classes of hotels - luxury - mid-scale - economy
TShe income Audit
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Market segmentation
Role of management
16. Under 150 rooms
How to calculate average room rate?
Guest satisfaction
Franchisor
How the hotel size that has the largest percentage
17. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
How to calculate average room rate?
Paying off the due bank
Chain Management
What is centralization?
18. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
What is inelastic demand?
Chain Management
Paying off house vouchers
What is the difference between an employee and an associate?
19. Actual rooms revenue divided by potential rooms revenue
Over or Short
What is the responsibility of the reservations?
What is yield statistoc?
What is elastic demand?
20. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand
What is displacement?
What is the largest department?
Modified American Plan
Why do hotels offer discounted rates?
21. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
Airport hotels
What is a third-party distribution company?
Role of management
Confirmed reservation?
22. More money in cash drawer than should be
Over
What are the six steps in the Revenue Management Model?
Chain Management
Market Segmentation
23. Owns hotels affiliated with chain brands
Chain Management
Is there really such a thing as a six or seven star hotel?
Merchant discount fee
Tourism
24. FD/PBX
What is a guest folio?
How to calculate average room rate?
Short
Who deals with the occupancy of the guest?
25. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Extended stay hotels
Tour package coupons
26. Reservations
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
What are the six steps in the Revenue Management Model?
Who deal with the pre arrival of the guests?
Code of Hammurabi
27. 10000 divided by 95 + 5=10000 divided by 100=100$
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What is the responsibility of the reservations?
Who is the keys of gold?
10000 rooms revenue. Sold 95 rooms with 5 comps
28. Owns hotel brands and sells the right to use them
Dimensions of Service Quality
Modified American Plan
Franchisor
What is decentralization?
29. Owns the hotel but retains a chain or independent management company to operate the property
What is housekeeping status?
Owner/operator
NON REIT Owner
Mansio
30. 1990; accomodate guests and employees with disabilities
Confirmed reservation?
What is reservation status?
What was the first Hotel?
ADA
31. Turning away free independent traveler guests for lack of rooms due to group business
What is displacement?
What is booked mean?
European Plan
WHat department is the heart of the hotel?
32. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
Who deals with the occupancy of the guest?
What are the six steps in the Revenue Management Model?
TShe income Audit
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
33. No difference - just sounds nicer
What is the difference between an employee and an associate?
Paying off the due bank
Who deals with the occupancy of the guest?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
34. Literally owns and operates hotel
When are lodging analysts bullish on hotel stocks?
How do u calculate occupancy %?
Owner/operator
Short
35. Occupancy %
How do you calculate the % of no shows?
What is the most used operating ratio?
What is yield statistoc?
Paying off the due bank
36. Blocking fewer rooms than requested by the group based on past history
What are the differences between a C-Corp. and a REIT?
Tourism
What is wash (down)?
Due bank
37. Luxury - upper-upscale - upscale
Market segmentation
How do u calculate occupancy %?
What are the differences between a C-Corp. and a REIT?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
38. Rooms available X occupancy percentage X Average daily rate
What is Room status discrepancy ?
Forcasted rooms revenue
Reality
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
39. True
Distribution of the reports is the final step in night audit process?
Taberna
What is the average daily rate?
Paying off house vouchers
40. Expedia or Orbitz
What is a third-party distribution company?
Modified American Plan
What is centralization?
What is a guest folio?
41. China and India
What is a block?
How the hotel size that has the largest percentage
Owner/operator
Where will the majority of the global growth take place
42. Issuing the room key
Paying off the due bank
What completes the registration process?
What is the difference between an employee and an associate?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
43. Blocking/pre-assigning rooms
Room assignment process
How do you calculate the % of no shows?
Top down or bottom up
What is yield statistoc?
44. Determines a rooms short term availability
Suite hotels
What is housekeeping status?
What was the first Inn?
Tour package coupons
45. Huge capital investment needed. Time to wait on zoning and construction.
What is group rate?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Non-collectible account
Airport hotels
46. Reality > expectations 'thrilled'
When does the night audit begin?
Service recovery
Reality
Net Receipts
47. Number of rooms occupied divided by number of rooms available
How to calculate average room rate?
Float Losses
Service recovery
How do u calculate occupancy %?
48. Reality < expectations dissatisfied
10000 rooms revenue. Sold 95 rooms with 5 comps
Guest expectations
What was the first Hotel?
What is the largest department?
49. Retained to manage a hotel on behalf of the owner
What completes the registration process?
Independent Management Company
What is...
Net Receipts
50. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality