Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of recording transactions onto a folio






2. Cashier (FD)/ uniformed services






3. City Hotel - NY city






4. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






5. Room and meals are separate






6. Negotiated based on number of rooms






7. 95+5=100 divided by 150-25=125=80%






8. Travelers who intend to stay five days or longer and required reduced hotel services






9. A number of rooms set aside for a group






10. Rooms department revenue divided by expected number of rooms sold






11. A statement of all transactions that affect the balance of an account






12. Occupancy %






13. Hotel holds room until 4 or 6






14. Reality > expectations 'thrilled'






15. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






16. 6%? look up






17. The separation between rich and poor






18. A collection of all transactions incurred by a guest.






19. Encourages department performance instead of the main goal which is overall hotel performance






20. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






21. Hotel gets money later - pays employee up-front






22. Reality = expectations satisfied






23. Tall organization/ small number of employees report to a supervisor






24. Owns hotels affiliated with chain brands






25. Reservations and non refundable purchases for price sensitive guests versus opposite






26. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






27. Housekeeping status differs from front desk status






28. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






29. 10000 divided by 95 + 5=10000 divided by 100=100$






30. Service encounters during which service quality is judged; first impression.






31. 1990; accomodate guests and employees with disabilities






32. Number of rooms occupied divided by number of rooms available






33. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






34. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






35. Retained to manage a hotel on behalf of the owner






36. 70% occupancy - each room category is occupied at 70%.






37. Room + 2 meals






38. Luxury - upper-upscale - upscale






39. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






40. Under 150 rooms






41. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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42. Reality < expectations dissatisfied






43. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






44. The first place where a lot of people could stay overnight and keep all their animals etc






45. Means to expand quickly with little capital -collect franchise fees






46. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






47. Set of registered hotel guest accounts






48. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






49. Front Desk






50. Blocking/pre-assigning rooms