Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The retention of decision making authority by a high level manager






2. Blocking fewer rooms than requested by the group based on past history






3. Owns hotels affiliated with chain brands






4. Rooms available X occupancy percentage X Average daily rate






5. Flat organization/ large number of employees reporting to one supervisor






6. 'end of day'






7. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






8. Determines a rooms long term availability






9. City Hotel - NY city






10. Expedia or Orbitz






11. More money in cash drawer than should be






12. A collection of all transactions incurred by a guest.






13. Reality < expectations dissatisfied






14. Rooms actually reserved by group members






15. Actual rooms revenue divided by potential rooms revenue






16. Uniformed services/FD






17. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






18. Means to expand quickly with little capital -collect franchise fees






19. Tangibles - reliability - responsiveness - assurance and empathy






20. Set of registered hotel guest accounts






21. Huge capital investment needed. Time to wait on zoning and construction.






22. Hotel gets money later - pays employee up-front






23. Actual cash in dollars and cents in the cash drawer






24. Provided to frequent business guests






25. Cashier (FD)/ uniformed services






26. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






27. Tall organization/ small number of employees report to a supervisor






28. Reservations and non refundable purchases for price sensitive guests versus opposite






29. Where the rich people stayed when traveling in the Roman Empire






30. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


31. Harder to get than 5 diamond






32. 1990; accomodate guests and employees with disabilities






33. When more money is paid out than comes in and the cashier uses his bank for the payment






34. Negotiated based on number of rooms






35. Coupons used by members of tour groups to pay for meals etc...






36. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






37. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






38. Hotel holds room until 4 or 6






39. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






40. Blocking/pre-assigning rooms






41. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






42. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






43. Reservations






44. The difference between money taken in and paid out






45. Appeal to both business and leisure travelers






46. To sell every available room at the most profitable rate






47. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






48. Reality > expectations 'thrilled'






49. The first place where a lot of people could stay overnight and keep all their animals etc






50. Date when group blocked rooms return to hotel room inventory