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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occupancy %






2. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






3. Negotiated based on number of rooms






4. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






5. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






6. No - there aren't - it is self proclaimed - not awarded






7. Rooms revenue divided by number of rooms sold






8. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






9. If the bill is not paid - hotel cannot recover tip already paid out






10. The first place where a lot of people could stay overnight and keep all their animals etc






11. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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12. Rooms actually reserved by group members






13. Room + 2 meals






14. Retained to manage a hotel on behalf of the owner






15. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






16. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






17. Concierge/bellstaff






18. Cashier (FD)/ uniformed services






19. Housekeeping






20. Owns hotels affiliated with chain brands






21. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






22. Difference between 'What should be' and 'what is'






23. Literally owns and operates hotel






24. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






25. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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26. More money in cash drawer than should be






27. Reservations and non refundable purchases for price sensitive guests versus opposite






28. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






29. Cash according to accounts






30. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






31. Encourages department performance instead of the main goal which is overall hotel performance






32. Front Desk






33. The difference between money taken in and paid out






34. Not sensitive to price. Business travel market






35. Blocking fewer rooms than requested by the group based on past history






36. City Hotel - NY city






37. Hotel holds room until 4 or 6






38. Number of rooms occupied divided by number of rooms available






39. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






40. Date when group blocked rooms return to hotel room inventory






41. Reality > expectations 'thrilled'






42. A collection of all transactions incurred by a guest.






43. Actual rooms revenue divided by potential rooms revenue






44. Very sensitive to price. Leisure travel market






45. Determines a rooms long term availability






46. Housekeeping status differs from front desk status






47. Expedia or Orbitz






48. Less money in cash drawer than should be






49. True






50. The hotel's standard published rate







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