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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
What was the first Hotel?
Short
What are the six steps in the Revenue Management Model?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
2. Travelers who intend to stay five days or longer and required reduced hotel services
Market segmentation
What is reservation status?
What should be
Extended stay hotels
3. More money in cash drawer than should be
How do u calculate occupancy %?
Independent Management Company
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Over
4. True
Caravanseri
Suite hotels
NON REIT Owner
Distribution of the reports is the final step in night audit process?
5. The difference between money taken in and paid out
What is the responsibility of the reservations?
Net Receipts
What are 'fences'?
WHat department is the heart of the hotel?
6. Concierge/bellstaff
Franchisor loading corporation
Who is the keys of gold?
What is the American Plan?
What is a block?
7. Service encounters during which service quality is judged; first impression.
Moments of truth
What are the differences between a C-Corp. and a REIT?
TShe income Audit
When would you want to use a minimum LOS control?
8. Hotel holds room until 4 or 6
WHat department is the heart of the hotel?
Non-guaranteed reservation?
What is a wide span of control?
How to calculate average room rate?
9. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
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10. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
What is the American Plan?
What is wash (down)?
Paying off house vouchers
What was the first Inn?
11. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
Non-guaranteed reservation?
What is rack rate?
Franchisor
When are lodging analysts bullish on hotel stocks?
12. Very sensitive to price. Leisure travel market
What is elastic demand?
Forbes 5 star
What is booked mean?
Dimensions of Service Quality
13. Coupons used by members of tour groups to pay for meals etc...
What was the first Hotel?
When are lodging analysts bullish on hotel stocks?
NON REIT Owner
Tour package coupons
14. Determines a rooms short term availability
What is housekeeping status?
Mansio
Airport hotels
What is corporate rate?
15. Separation between classes of hotels - luxury - mid-scale - economy
Market segmentation
What is wash (down)?
Caravanseri
European Plan
16. China and India
Mansio
Role of management
When does the night audit begin?
Where will the majority of the global growth take place
17. Reality < expectations dissatisfied
Guest expectations
Dimensions of Service Quality
Give an example of a fence used in the hotel industry
The difference between guest accounts and house accounts ?
18. Difference between 'What should be' and 'what is'
Is there really such a thing as a six or seven star hotel?
What is posting?
Over or Short
Guest expectations
19. Turning away free independent traveler guests for lack of rooms due to group business
What is the average daily rate?
What is displacement?
What is booked mean?
What should be
20. Less money in cash drawer than should be
What are 'fences'?
What completes the registration process?
What is rack rate?
Short
21. Blocking fewer rooms than requested by the group based on past history
What is housekeeping status?
How to calculate average room rate?
What is wash (down)?
What are the differences between a C-Corp. and a REIT?
22. 'end of day'
What is a block?
When does the night audit begin?
What is the most used operating ratio?
What is group rate?
23. 6%? look up
How do u calculate occupancy %?
What is the most used operating ratio?
Moments of truth
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
24. Occupancy %
What is the most used operating ratio?
Market Segmentation
Chain Management
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
25. Reservations
Who deal with the pre arrival of the guests?
10000 rooms revenue. Sold 95 rooms with 5 comps
Role of management
Market Segmentation
26. The process of recording transactions onto a folio
Service recovery
Tourism
Merchant discount fee
What is posting?
27. Owns hotels affiliated with chain brands
Chain Management
Mansio
How the hotel size that has the largest percentage
What was the first Hotel?
28. Literally owns and operates hotel
Owner/operator
Float Losses
What should be
What is rack rate?
29. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati
What is a wide span of control?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
When would you want to use a minimum LOS control?
What is...
30. Encourages department performance instead of the main goal which is overall hotel performance
What is booked mean?
Paying off the due bank
Discuss a weakness of functional organizational design.
Float Losses
31. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room
What was the first Hotel?
What is the difference between an employee and an associate?
Is there really such a thing as a six or seven star hotel?
What is a guaranteed reservation?
32. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Taberna
Paying off house vouchers
What are the differences between a C-Corp. and a REIT?
What is housekeeping status?
33. Set of registered hotel guest accounts
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
What is...
What is corporate rate?
What is a guest ledger
34. Determines a rooms long term availability
Franchisor
Independent Management Company
Paying off house vouchers
What is reservation status?
35. Actual cash in dollars and cents in the cash drawer
Owner/operator
Tour package coupons
What is...
Modified American Plan
36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines
What are the differences between a C-Corp. and a REIT?
What is posting?
Suite hotels
Over
37. The retention of decision making authority by a high level manager
Merchant discount fee
What is centralization?
Tourism
European Plan
38. When more money is paid out than comes in and the cashier uses his bank for the payment
Confirmed reservation?
Due bank
What is reservation status?
Code of Hammurabi
39. If the bill is not paid - hotel cannot recover tip already paid out
Suite hotels
Non-collectible account
What is...
Over or Short
40. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
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41. No - there aren't - it is self proclaimed - not awarded
What is yield statistoc?
Suite hotels
Is there really such a thing as a six or seven star hotel?
What was the first Inn?
42. Reservations and non refundable purchases for price sensitive guests versus opposite
Give an example of a fence used in the hotel industry
Top down or bottom up
Tourism
Service recovery
43. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.
Franchisor loading corporation
What is group rate?
Caravanseri
Confirmed reservation?
44. Tall organization/ small number of employees report to a supervisor
What is a narrow span of control?
What is booked mean?
Reality
Tour package coupons
45. A number of rooms set aside for a group
What is a block?
Caravanseri
Chain Management
Who deal with the pre arrival of the guests?
46. Tangibles - reliability - responsiveness - assurance and empathy
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Dimensions of Service Quality
Reality
Confirmed reservation?
47. Actual rooms revenue divided by potential rooms revenue
What is wash (down)?
What is the largest department?
What is yield statistoc?
Tourism
48. To sell every available room at the most profitable rate
Merchant discount fee
Float Losses
What is the responsibility of the reservations?
Tourism
49. Owns the hotel but retains a chain or independent management company to operate the property
What is a guest ledger
NON REIT Owner
The difference between guest accounts and house accounts ?
Mansio
50. Uniformed services/FD
Who deals with the arrival of guests?
Paying off house vouchers
What is a block?
Role of management