SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blocking fewer rooms than requested by the group based on past history
Independent Management Company
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Dimensions of Service Quality
What is wash (down)?
2. Housekeeping status differs from front desk status
What is Room status discrepancy ?
What is the responsibility of the reservations?
What is the largest department?
Non-collectible account
3. 95+5=100 divided by 150-25=125=80%
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
Tourism
Dimensions of Service Quality
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
4. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
What is wash (down)?
Franchisor loading corporation
5. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. The retention of decision making authority by a high level manager
What is centralization?
Airport hotels
What is group rate?
How the hotel size that has the largest percentage
7. Literally owns and operates hotel
Owner/operator
What is the average daily rate?
What is the responsibility of the reservations?
What is the American Plan?
8. If the bill is not paid - hotel cannot recover tip already paid out
Confirmed reservation?
Tour package coupons
Over or Short
Non-collectible account
9. The first place where a lot of people could stay overnight and keep all their animals etc
Who is the keys of gold?
Caravanseri
Code of Hammurabi
Extended stay hotels
10. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati
What is the responsibility of the reservations?
What is corporate rate?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
11. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)
Reality
What is yield statistoc?
Suite hotels
Mansio
12. Set of registered hotel guest accounts
What is a guest ledger
Chain Management
Who deals with the arrival of guests?
What is a guest account?
13. To sell every available room at the most profitable rate
Who is the keys of gold?
What is the responsibility of the reservations?
What is a guaranteed reservation?
Paying off the due bank
14. When more money is paid out than comes in and the cashier uses his bank for the payment
Franchisor loading corporation
Guest satisfaction
NON REIT Owner
Due bank
15. Concierge/bellstaff
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Due bank
What is the responsibility of the reservations?
Who is the keys of gold?
16. Retained to manage a hotel on behalf of the owner
Confirmed reservation?
Independent Management Company
How to calculate average room rate?
Guest satisfaction
17. A number of rooms set aside for a group
Float Losses
What are 'fences'?
Room assignment process
What is a block?
18. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
19. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
Who deals with the arrival of guests?
Paying off the due bank
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Where will the majority of the global growth take place
20. Means to expand quickly with little capital -collect franchise fees
Market segmentation
Short
Distribution of the reports is the final step in night audit process?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
21. The separation between rich and poor
Market Segmentation
Who deals with the departure of the guests?
Who is the keys of gold?
What completes the registration process?
22. Tangibles - reliability - responsiveness - assurance and empathy
What is a guest folio?
Dimensions of Service Quality
Who deals with the departure of the guests?
Give an example of a fence used in the hotel industry
23. Cash according to accounts
Float Losses
Independent Management Company
Extended stay hotels
What should be
24. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
What is group rate?
When are lodging analysts bullish on hotel stocks?
What are the six steps in the Revenue Management Model?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
25. Service encounters during which service quality is judged; first impression.
Dimensions of Service Quality
Over or Short
Moments of truth
What is the responsibility of the reservations?
26. Encourages department performance instead of the main goal which is overall hotel performance
Discuss a weakness of functional organizational design.
What is Room status discrepancy ?
Who deals with the departure of the guests?
What is a block?
27. A collection of all transactions incurred by a guest.
What is a guest account?
What was the first Hotel?
What is a guaranteed reservation?
How to calculate average room rate?
28. Reversal of problem; solving the problem and retaining the goodwill of the customer.
Taberna
Float Losses
Cut off date?
Service recovery
29. Address expectations and reality with honest advertising and training employees 'over delivery'
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What should be
What is a wide span of control?
Role of management
30. Uniformed services/FD
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Who deals with the arrival of guests?
What is the average daily rate?
Non-guaranteed reservation?
31. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed
What is posting?
What are 'fences'?
WHat department is the heart of the hotel?
Confirmed reservation?
32. 10000 divided by 95 + 5=10000 divided by 100=100$
10000 rooms revenue. Sold 95 rooms with 5 comps
Is there really such a thing as a six or seven star hotel?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Merchant discount fee
33. City Hotel - NY city
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
What is corporate rate?
What was the first Hotel?
Service recovery
34. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
Merchant discount fee
Net Receipts
What is a third-party distribution company?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
35. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand
Chain Management
Why do hotels offer discounted rates?
Where will the majority of the global growth take place
What is housekeeping status?
36. Very sensitive to price. Leisure travel market
What is displacement?
What is elastic demand?
Owner/operator
Franchisor
37. Difference between 'What should be' and 'what is'
Over or Short
What is wash (down)?
How to calculate average room rate?
What is a guest folio?
38. Hotel holds room until 4 or 6
Over
What is a guest ledger
What is corporate rate?
Non-guaranteed reservation?
39. Separation between classes of hotels - luxury - mid-scale - economy
What is booked mean?
What was the first Inn?
How the hotel size that has the largest percentage
Market segmentation
40. Date when group blocked rooms return to hotel room inventory
Cut off date?
Franchisor loading corporation
What are 'fences'?
Is there really such a thing as a six or seven star hotel?
41. Owns hotel brands and sells the right to use them
Franchisor
What is wash (down)?
Ideal Room Rate
Service recovery
42. Reservations and non refundable purchases for price sensitive guests versus opposite
Non-collectible account
Who deals with the arrival of guests?
What is corporate rate?
Give an example of a fence used in the hotel industry
43. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
10000 rooms revenue. Sold 95 rooms with 5 comps
What are the six steps in the Revenue Management Model?
European Plan
Franchisor loading corporation
44. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
What is the American Plan?
Distribution of the reports is the final step in night audit process?
Who is the keys of gold?
Paying off house vouchers
45. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Dimensions of Service Quality
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Code of Hammurabi
46. Reservations
How to calculate average room rate?
Dimensions of Service Quality
What is housekeeping status?
Who deal with the pre arrival of the guests?
47. Where the poorer people stayed when traveling in the Roman Empire
Caravanseri
Forbes 5 star
Taberna
Extended stay hotels
48. Occupancy %
What is displacement?
What is the most used operating ratio?
Where will the majority of the global growth take place
What is posting?
49. Blocking/pre-assigning rooms
Room assignment process
What are the differences between a C-Corp. and a REIT?
Independent Management Company
Short
50. Determines a rooms long term availability
Where will the majority of the global growth take place
What is a guest account?
What is reservation status?
Owner/operator
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests