Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel gets money later - pays employee up-front






2. Expedia or Orbitz






3. True






4. No - there aren't - it is self proclaimed - not awarded






5. 95+5=100 divided by 150-25=125=80%






6. China and India






7. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






8. Very sensitive to price. Leisure travel market






9. Date when group blocked rooms return to hotel room inventory






10. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






11. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






12. Reservations and non refundable purchases for price sensitive guests versus opposite






13. Reality > expectations 'thrilled'






14. 1990; accomodate guests and employees with disabilities






15. Tangibles - reliability - responsiveness - assurance and empathy






16. Not sensitive to price. Business travel market






17. Travelers who intend to stay five days or longer and required reduced hotel services






18. Coupons used by members of tour groups to pay for meals etc...






19. Cash according to accounts






20. Actual cash in dollars and cents in the cash drawer






21. Front Desk






22. When more money is paid out than comes in and the cashier uses his bank for the payment






23. Means to expand quickly with little capital -collect franchise fees






24. Rooms department revenue divided by expected number of rooms sold






25. Determines a rooms long term availability






26. The separation between rich and poor






27. Rooms actually reserved by group members






28. Turning away free independent traveler guests for lack of rooms due to group business






29. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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30. Where the rich people stayed when traveling in the Roman Empire






31. Separation between classes of hotels - luxury - mid-scale - economy






32. Service encounters during which service quality is judged; first impression.






33. Issuing the room key






34. Housekeeping status differs from front desk status






35. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






36. The hotel's standard published rate






37. If the bill is not paid - hotel cannot recover tip already paid out






38. Flat organization/ large number of employees reporting to one supervisor






39. Reality < expectations dissatisfied






40. Negotiated based on number of rooms






41. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






42. More money in cash drawer than should be






43. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






44. Determines a rooms short term availability






45. A number of rooms set aside for a group






46. Less money in cash drawer than should be






47. Rooms available X occupancy percentage X Average daily rate






48. Coles Ordinary






49. Encourages department performance instead of the main goal which is overall hotel performance






50. Hotel holds room until 4 or 6