Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms actually reserved by group members






2. FD/PBX






3. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






4. Owns hotel brands and sells the right to use them






5. Tall organization/ small number of employees report to a supervisor






6. Literally owns and operates hotel






7. Very sensitive to price. Leisure travel market






8. Means to expand quickly with little capital -collect franchise fees






9. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






10. Reality < expectations dissatisfied






11. Rooms revenue divided by number of rooms sold






12. Determines a rooms long term availability






13. Separation between classes of hotels - luxury - mid-scale - economy






14. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






15. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






16. Actual cash in dollars and cents in the cash drawer






17. Coupons used by members of tour groups to pay for meals etc...






18. China and India






19. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






20. Luxury - upper-upscale - upscale






21. Occupancy %






22. Retained to manage a hotel on behalf of the owner






23. Hotel gets money later - pays employee up-front






24. Reversal of problem; solving the problem and retaining the goodwill of the customer.






25. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






26. Flat organization/ large number of employees reporting to one supervisor






27. An organization member has the right to make a decision without obtaining approval from a higher level manager.






28. Cash according to accounts






29. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






30. Encourages department performance instead of the main goal which is overall hotel performance






31. Turning away free independent traveler guests for lack of rooms due to group business






32. Blocking/pre-assigning rooms






33. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






34. Date when group blocked rooms return to hotel room inventory






35. Number of rooms occupied divided by number of rooms available






36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






37. Appeal to both business and leisure travelers






38. Reality > expectations 'thrilled'






39. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






40. Reality = expectations satisfied






41. Room and meals are separate






42. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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43. The retention of decision making authority by a high level manager






44. To sell every available room at the most profitable rate






45. Front Desk






46. Blocking fewer rooms than requested by the group based on past history






47. 70% occupancy - each room category is occupied at 70%.






48. Uniformed services/FD






49. Tangibles - reliability - responsiveness - assurance and empathy






50. # of room no shows divided by # of room reservations