Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Front Desk






2. The separation between rich and poor






3. 'end of day'






4. No difference - just sounds nicer






5. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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6. Room and meals are separate






7. Reality > expectations 'thrilled'






8. Room + 2 meals






9. Where the rich people stayed when traveling in the Roman Empire






10. Date when group blocked rooms return to hotel room inventory






11. China and India






12. Blocking fewer rooms than requested by the group based on past history






13. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






14. The process of recording transactions onto a folio






15. Separation between classes of hotels - luxury - mid-scale - economy






16. Hotel gets money later - pays employee up-front






17. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






18. Issuing the room key






19. A collection of all transactions incurred by a guest.






20. Determines a rooms short term availability






21. Appeal to both business and leisure travelers






22. Reality < expectations dissatisfied






23. When more money is paid out than comes in and the cashier uses his bank for the payment






24. Cashier (FD)/ uniformed services






25. Under 150 rooms






26. No - there aren't - it is self proclaimed - not awarded






27. Owns hotel brands and sells the right to use them






28. Set of registered hotel guest accounts






29. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






30. If the bill is not paid - hotel cannot recover tip already paid out






31. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






32. The difference between money taken in and paid out






33. Reversal of problem; solving the problem and retaining the goodwill of the customer.






34. Turning away free independent traveler guests for lack of rooms due to group business






35. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






36. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






37. A statement of all transactions that affect the balance of an account






38. Blocking/pre-assigning rooms






39. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






40. Very sensitive to price. Leisure travel market






41. Negotiated based on number of rooms






42. Rooms department revenue divided by expected number of rooms sold






43. Owns the hotel but retains a chain or independent management company to operate the property






44. Encourages department performance instead of the main goal which is overall hotel performance






45. Coupons used by members of tour groups to pay for meals etc...






46. Huge capital investment needed. Time to wait on zoning and construction.






47. An organization member has the right to make a decision without obtaining approval from a higher level manager.






48. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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49. Less money in cash drawer than should be






50. Tall organization/ small number of employees report to a supervisor