Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. FD/PBX






2. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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3. Hotel holds room until 4 or 6






4. A number of rooms set aside for a group






5. Reservations






6. Where the rich people stayed when traveling in the Roman Empire






7. Rooms revenue divided by number of rooms sold






8. The process of recording transactions onto a folio






9. Rooms available X occupancy percentage X Average daily rate






10. Hotel gets money later - pays employee up-front






11. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






12. The separation between rich and poor






13. Room + 2 meals






14. Number of rooms occupied divided by number of rooms available






15. Huge capital investment needed. Time to wait on zoning and construction.






16. Travelers who intend to stay five days or longer and required reduced hotel services






17. 6%? look up






18. If the bill is not paid - hotel cannot recover tip already paid out






19. Concierge/bellstaff






20. Owns hotel brands and sells the right to use them






21. The retention of decision making authority by a high level manager






22. Coupons used by members of tour groups to pay for meals etc...






23. Less money in cash drawer than should be






24. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






25. Separation between classes of hotels - luxury - mid-scale - economy






26. The first place where a lot of people could stay overnight and keep all their animals etc






27. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






28. A collection of all transactions incurred by a guest.






29. The difference between money taken in and paid out






30. True






31. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






32. Owns the hotel but retains a chain or independent management company to operate the property






33. Negotiated based on number of rooms






34. Occupancy %






35. Housekeeping status differs from front desk status






36. No difference - just sounds nicer






37. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






38. Very sensitive to price. Leisure travel market






39. Reservations and non refundable purchases for price sensitive guests versus opposite






40. Literally owns and operates hotel






41. Front Desk






42. Blocking/pre-assigning rooms






43. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






44. Room and meals are separate






45. Uniformed services/FD






46. Blocking fewer rooms than requested by the group based on past history






47. Owns hotels affiliated with chain brands






48. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






49. No - there aren't - it is self proclaimed - not awarded






50. Reality = expectations satisfied