Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






2. Huge capital investment needed. Time to wait on zoning and construction.






3. Cashier (FD)/ uniformed services






4. Flat organization/ large number of employees reporting to one supervisor






5. 95+5=100 divided by 150-25=125=80%






6. Blocking/pre-assigning rooms






7. Tangibles - reliability - responsiveness - assurance and empathy






8. Determines a rooms long term availability






9. Separation between classes of hotels - luxury - mid-scale - economy






10. Coupons used by members of tour groups to pay for meals etc...






11. Reservations






12. Not sensitive to price. Business travel market






13. Tall organization/ small number of employees report to a supervisor






14. # of room no shows divided by # of room reservations






15. Negotiated based on number of rooms






16. Provided to frequent business guests






17. Harder to get than 5 diamond






18. City Hotel - NY city






19. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






20. Reservations and non refundable purchases for price sensitive guests versus opposite






21. Actual cash in dollars and cents in the cash drawer






22. Cash according to accounts






23. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






24. Where the rich people stayed when traveling in the Roman Empire






25. The hotel's standard published rate






26. Concierge/bellstaff






27. The separation between rich and poor






28. A number of rooms set aside for a group






29. Hotel holds room until 4 or 6






30. Room + 2 meals






31. Number of rooms occupied divided by number of rooms available






32. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






33. Room and meals are separate






34. True






35. When more money is paid out than comes in and the cashier uses his bank for the payment






36. 'end of day'






37. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






38. Turning away free independent traveler guests for lack of rooms due to group business






39. Date when group blocked rooms return to hotel room inventory






40. Where the poorer people stayed when traveling in the Roman Empire






41. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






42. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality






43. Travelers who intend to stay five days or longer and required reduced hotel services






44. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






45. Literally owns and operates hotel






46. Under 150 rooms






47. Determines a rooms short term availability






48. Very sensitive to price. Leisure travel market






49. Owns the hotel but retains a chain or independent management company to operate the property






50. More money in cash drawer than should be