Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Expedia or Orbitz






2. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






3. No difference - just sounds nicer






4. Reservations and non refundable purchases for price sensitive guests versus opposite






5. To sell every available room at the most profitable rate






6. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






7. Negotiated based on number of rooms






8. Owns hotels affiliated with chain brands






9. Coupons used by members of tour groups to pay for meals etc...






10. Service encounters during which service quality is judged; first impression.






11. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






12. Date when group blocked rooms return to hotel room inventory






13. Encourages department performance instead of the main goal which is overall hotel performance






14. A statement of all transactions that affect the balance of an account






15. Front Desk






16. 'end of day'






17. Reality < expectations dissatisfied






18. Cashier (FD)/ uniformed services






19. Concierge/bellstaff






20. When more money is paid out than comes in and the cashier uses his bank for the payment






21. Set of registered hotel guest accounts






22. Actual cash in dollars and cents in the cash drawer






23. Where the rich people stayed when traveling in the Roman Empire






24. True






25. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






26. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






27. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


28. Separation between classes of hotels - luxury - mid-scale - economy






29. 95+5=100 divided by 150-25=125=80%






30. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






31. Determines a rooms short term availability






32. Rooms revenue divided by number of rooms sold






33. Luxury - upper-upscale - upscale






34. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






35. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






36. Travelers who intend to stay five days or longer and required reduced hotel services






37. Room and meals are separate






38. The retention of decision making authority by a high level manager






39. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


40. Very sensitive to price. Leisure travel market






41. Room + 2 meals






42. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






43. Flat organization/ large number of employees reporting to one supervisor






44. Actual rooms revenue divided by potential rooms revenue






45. An organization member has the right to make a decision without obtaining approval from a higher level manager.






46. Rooms department revenue divided by expected number of rooms sold






47. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






48. The separation between rich and poor






49. 70% occupancy - each room category is occupied at 70%.






50. Blocking fewer rooms than requested by the group based on past history