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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms
Mansio
10000 rooms revenue. Sold 95 rooms with 5 comps
Top down or bottom up
Short
2. Turning away free independent traveler guests for lack of rooms due to group business
What is displacement?
What is housekeeping status?
What is the difference between an employee and an associate?
Forcasted rooms revenue
3. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
Guest expectations
When would you want to use a minimum LOS control?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Ideal Room Rate
4. Blocking/pre-assigning rooms
Room assignment process
Forbes 5 star
How do u calculate occupancy %?
TShe income Audit
5. Encourages department performance instead of the main goal which is overall hotel performance
Caravanseri
Discuss a weakness of functional organizational design.
Non-guaranteed reservation?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
6. Travelers who intend to stay five days or longer and required reduced hotel services
Tourism
Extended stay hotels
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
What is...
7. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND
WHat department is the heart of the hotel?
How to calculate average room rate?
Dimensions of Service Quality
Tourism
8. Retained to manage a hotel on behalf of the owner
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Independent Management Company
Tourism
Discuss a weakness of functional organizational design.
9. Determines a rooms long term availability
What is a guest ledger
TShe income Audit
What is reservation status?
What is elastic demand?
10. Where the poorer people stayed when traveling in the Roman Empire
Taberna
Merchant discount fee
Top down or bottom up
Room assignment process
11. Reservations
Paying off the due bank
Top down or bottom up
Who deal with the pre arrival of the guests?
What is Room status discrepancy ?
12. More money in cash drawer than should be
Over
Forbes 5 star
Cut off date?
What are the differences between a C-Corp. and a REIT?
13. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day
Who is the keys of gold?
What is a block?
TShe income Audit
How do u calculate occupancy %?
14. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged
15. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests
Who deals with the arrival of guests?
What is the responsibility of the reservations?
The difference between guest accounts and house accounts ?
What is the difference between an employee and an associate?
16. City Hotel - NY city
TShe income Audit
Guest satisfaction
What was the first Hotel?
What is...
17. Housekeeping
What is the difference between an employee and an associate?
NON REIT Owner
Suite hotels
What is the largest department?
18. FD/PBX
Give an example of a fence used in the hotel industry
Forcasted rooms revenue
Who deals with the occupancy of the guest?
What is group rate?
19. Determines a rooms short term availability
Franchisor loading corporation
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
How the hotel size that has the largest percentage
What is housekeeping status?
20. Room and meals are separate
European Plan
Modified American Plan
Moments of truth
Ideal Room Rate
21. Luxury - upper-upscale - upscale
What is...
What is the American Plan?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Cut off date?
22. Cashier (FD)/ uniformed services
Franchisor
Who deals with the departure of the guests?
Suite hotels
What was the first Inn?
23. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati
Who is the keys of gold?
What is a third-party distribution company?
Non-guaranteed reservation?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
24. Expedia or Orbitz
Discuss a weakness of functional organizational design.
10000 rooms revenue. Sold 95 rooms with 5 comps
How to calculate average room rate?
What is a third-party distribution company?
25. Room + 2 meals
Reality
Tour package coupons
Modified American Plan
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
26. Provided to frequent business guests
What is corporate rate?
What is the difference between an employee and an associate?
What is posting?
Role of management
27. True
Top down or bottom up
Distribution of the reports is the final step in night audit process?
Independent Management Company
What is the largest department?
28. Coles Ordinary
Who deals with the occupancy of the guest?
ADA
What was the first Inn?
What is rack rate?
29. 1990; accomodate guests and employees with disabilities
What is a guest folio?
ADA
Taberna
What is rack rate?
30. Owns hotels affiliated with chain brands
WHat department is the heart of the hotel?
Guest expectations
Chain Management
Confirmed reservation?
31. Concierge/bellstaff
Moments of truth
What is a wide span of control?
Who is the keys of gold?
What is group rate?
32. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Paying off house vouchers
Market segmentation
Market Segmentation
What is...
33. Address expectations and reality with honest advertising and training employees 'over delivery'
Extended stay hotels
When does the night audit begin?
Role of management
What was the first Hotel?
34. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
Ideal Room Rate
When are lodging analysts bullish on hotel stocks?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
When would you want to use a minimum LOS control?
35. Occupancy %
What is a wide span of control?
What is the most used operating ratio?
Service recovery
What is a block?
36. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
10000 rooms revenue. Sold 95 rooms with 5 comps
What are the six steps in the Revenue Management Model?
Extended stay hotels
What is corporate rate?
37. Rooms available X occupancy percentage X Average daily rate
Forcasted rooms revenue
Short
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
How to calculate average room rate?
38. Under 150 rooms
What was the first Inn?
How the hotel size that has the largest percentage
What is a wide span of control?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
39. Hotel holds room until 4 or 6
When would you want to use a minimum LOS control?
What is centralization?
What is a block?
Non-guaranteed reservation?
40. Blocking fewer rooms than requested by the group based on past history
How do u calculate occupancy %?
Due bank
When does the night audit begin?
What is wash (down)?
41. Owns hotel brands and sells the right to use them
Modified American Plan
What are the differences between a C-Corp. and a REIT?
How the hotel size that has the largest percentage
Franchisor
42. China and India
Suite hotels
Merchant discount fee
How do u calculate occupancy %?
Where will the majority of the global growth take place
43. No - there aren't - it is self proclaimed - not awarded
Distribution of the reports is the final step in night audit process?
Is there really such a thing as a six or seven star hotel?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
Room assignment process
44. A number of rooms set aside for a group
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
ADA
Moments of truth
What is a block?
45. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
What should be
Short
ADA
Paying off the due bank
46. Set of registered hotel guest accounts
What is a guest ledger
What is...
What is a third-party distribution company?
What should be
47. 10000 divided by 95 + 5=10000 divided by 100=100$
What is a guest folio?
10000 rooms revenue. Sold 95 rooms with 5 comps
Taberna
Float Losses
48. To sell every available room at the most profitable rate
When does the night audit begin?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
WHat department is the heart of the hotel?
What is the responsibility of the reservations?
49. Reservations and non refundable purchases for price sensitive guests versus opposite
What is a wide span of control?
Forcasted rooms revenue
Give an example of a fence used in the hotel industry
What is corporate rate?
50. Very sensitive to price. Leisure travel market
What is elastic demand?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Short
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?