Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cash according to accounts






2. City Hotel - NY city






3. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






4. Owns hotel brands and sells the right to use them






5. Room and meals are separate






6. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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7. To sell every available room at the most profitable rate






8. The separation between rich and poor






9. Set of registered hotel guest accounts






10. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






11. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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12. Where the rich people stayed when traveling in the Roman Empire






13. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






14. FD/PBX






15. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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16. A number of rooms set aside for a group






17. 1990; accomodate guests and employees with disabilities






18. Separation between classes of hotels - luxury - mid-scale - economy






19. 'end of day'






20. 6%? look up






21. Coles Ordinary






22. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






23. The difference between money taken in and paid out






24. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






25. Service encounters during which service quality is judged; first impression.






26. Housekeeping






27. Actual rooms revenue divided by potential rooms revenue






28. Luxury - upper-upscale - upscale






29. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






30. Appeal to both business and leisure travelers






31. Encourages department performance instead of the main goal which is overall hotel performance






32. A collection of all transactions incurred by a guest.






33. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






34. Rooms revenue divided by number of rooms sold






35. The hotel's standard published rate






36. Address expectations and reality with honest advertising and training employees 'over delivery'






37. Flat organization/ large number of employees reporting to one supervisor






38. Cashier (FD)/ uniformed services






39. Hotel gets money later - pays employee up-front






40. Literally owns and operates hotel






41. Where the poorer people stayed when traveling in the Roman Empire






42. Reality = expectations satisfied






43. Reality < expectations dissatisfied






44. True






45. Determines a rooms long term availability






46. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






47. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






48. Rooms available X occupancy percentage X Average daily rate






49. Hotel holds room until 4 or 6






50. Less money in cash drawer than should be