Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cashier (FD)/ uniformed services






2. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






3. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






4. Issuing the room key






5. Negotiated based on number of rooms






6. The retention of decision making authority by a high level manager






7. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






8. 70% occupancy - each room category is occupied at 70%.






9. If the bill is not paid - hotel cannot recover tip already paid out






10. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






11. China and India






12. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


13. The first place where a lot of people could stay overnight and keep all their animals etc






14. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






15. Where the poorer people stayed when traveling in the Roman Empire






16. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






17. Reservations






18. Determines a rooms long term availability






19. Reservations and non refundable purchases for price sensitive guests versus opposite






20. Hotel gets money later - pays employee up-front






21. Coupons used by members of tour groups to pay for meals etc...






22. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






23. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






24. Date when group blocked rooms return to hotel room inventory






25. 'end of day'






26. No difference - just sounds nicer






27. More money in cash drawer than should be






28. A number of rooms set aside for a group






29. Actual rooms revenue divided by potential rooms revenue






30. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


31. An organization member has the right to make a decision without obtaining approval from a higher level manager.






32. Hotel holds room until 4 or 6






33. Harder to get than 5 diamond






34. The process of recording transactions onto a folio






35. Front Desk






36. Blocking fewer rooms than requested by the group based on past history






37. No - there aren't - it is self proclaimed - not awarded






38. The hotel's standard published rate






39. Under 150 rooms






40. Address expectations and reality with honest advertising and training employees 'over delivery'






41. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






42. A collection of all transactions incurred by a guest.






43. Concierge/bellstaff






44. Service encounters during which service quality is judged; first impression.






45. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






46. Tall organization/ small number of employees report to a supervisor






47. Separation between classes of hotels - luxury - mid-scale - economy






48. Expedia or Orbitz






49. Uniformed services/FD






50. 95+5=100 divided by 150-25=125=80%