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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Under 150 rooms






2. Not sensitive to price. Business travel market






3. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






4. Rooms revenue divided by number of rooms sold






5. Rooms actually reserved by group members






6. The process of recording transactions onto a folio






7. To sell every available room at the most profitable rate






8. Front Desk






9. Owns the hotel but retains a chain or independent management company to operate the property






10. Separation between classes of hotels - luxury - mid-scale - economy






11. Actual rooms revenue divided by potential rooms revenue






12. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






13. Uniformed services/FD






14. Cash according to accounts






15. Coupons used by members of tour groups to pay for meals etc...






16. Where the poorer people stayed when traveling in the Roman Empire






17. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






18. Retained to manage a hotel on behalf of the owner






19. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






20. Determines a rooms short term availability






21. Room and meals are separate






22. Turning away free independent traveler guests for lack of rooms due to group business






23. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






24. Tall organization/ small number of employees report to a supervisor






25. 95+5=100 divided by 150-25=125=80%






26. Hotel holds room until 4 or 6






27. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






28. Less money in cash drawer than should be






29. Literally owns and operates hotel






30. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






31. Rooms department revenue divided by expected number of rooms sold






32. Means to expand quickly with little capital -collect franchise fees






33. Reality > expectations 'thrilled'






34. Blocking/pre-assigning rooms






35. Provided to frequent business guests






36. FD/PBX






37. Reservations and non refundable purchases for price sensitive guests versus opposite






38. Reality = expectations satisfied






39. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






40. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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41. The separation between rich and poor






42. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






43. Appeal to both business and leisure travelers






44. The hotel's standard published rate






45. Cashier (FD)/ uniformed services






46. More money in cash drawer than should be






47. Travelers who intend to stay five days or longer and required reduced hotel services






48. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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49. Negotiated based on number of rooms






50. When more money is paid out than comes in and the cashier uses his bank for the payment