SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No - there aren't - it is self proclaimed - not awarded
Who deal with the pre arrival of the guests?
Is there really such a thing as a six or seven star hotel?
Who deals with the occupancy of the guest?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
2. Rooms revenue divided by number of rooms sold
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What is rack rate?
Merchant discount fee
What is the average daily rate?
3. City Hotel - NY city
Caravanseri
What was the first Hotel?
Reality
Cut off date?
4. 95+5=100 divided by 150-25=125=80%
What is a guest account?
What is the difference between an employee and an associate?
Suite hotels and extended stay hotels
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
5. Owns hotel brands and sells the right to use them
What is a block?
Modified American Plan
Service recovery
Franchisor
6. Reality > expectations 'thrilled'
What is a narrow span of control?
What are 'fences'?
What is wash (down)?
Reality
7. Turning away free independent traveler guests for lack of rooms due to group business
What is displacement?
What is wash (down)?
Who deals with the occupancy of the guest?
Forcasted rooms revenue
8. The difference between money taken in and paid out
Reality
Airport hotels
Net Receipts
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
9. Housekeeping status differs from front desk status
What is wash (down)?
How the hotel size that has the largest percentage
Extended stay hotels
What is Room status discrepancy ?
10. Less money in cash drawer than should be
When would you want to use a minimum LOS control?
Short
What was the first Hotel?
When are lodging analysts bullish on hotel stocks?
11. The first place where a lot of people could stay overnight and keep all their animals etc
What should be
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What are 'fences'?
Caravanseri
12. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
What is a guest folio?
What is the American Plan?
What are the six steps in the Revenue Management Model?
What should be
13. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
Who deals with the arrival of guests?
What was the first Inn?
Merchant discount fee
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
14. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room
What is a guaranteed reservation?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What should be
Forcasted rooms revenue
15. An organization member has the right to make a decision without obtaining approval from a higher level manager.
Role of management
What is decentralization?
Over
What is booked mean?
16. To sell every available room at the most profitable rate
Over
Chain Management
What is the responsibility of the reservations?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
17. Difference between 'What should be' and 'what is'
Forbes 5 star
Market Segmentation
Over or Short
What is booked mean?
18. 'end of day'
What is a block?
When does the night audit begin?
NON REIT Owner
Tourism
19. Uniformed services/FD
What is booked mean?
Net Receipts
Who deals with the arrival of guests?
Caravanseri
20. Luxury - upper-upscale - upscale
Forbes 5 star
Where will the majority of the global growth take place
What is a narrow span of control?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
21. Hotel holds room until 4 or 6
Distribution of the reports is the final step in night audit process?
What is a guest ledger
Room assignment process
Non-guaranteed reservation?
22. China and India
Where will the majority of the global growth take place
Who deals with the occupancy of the guest?
Who deals with the arrival of guests?
What are 'fences'?
23. Negotiated based on number of rooms
What is group rate?
What is a wide span of control?
Chain Management
Forcasted rooms revenue
24. Under 150 rooms
How the hotel size that has the largest percentage
What is a block?
Reality
Modified American Plan
25. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
WHat department is the heart of the hotel?
Short
When are lodging analysts bullish on hotel stocks?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
26. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand
Tourism
Guest expectations
Why do hotels offer discounted rates?
What is decentralization?
27. Cashier (FD)/ uniformed services
Who deals with the departure of the guests?
Moments of truth
What are 'fences'?
What is a guest account?
28. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)
Role of management
What is the largest department?
Suite hotels
What is a narrow span of control?
29. Address expectations and reality with honest advertising and training employees 'over delivery'
Merchant discount fee
What is group rate?
Room assignment process
Role of management
30. Reality < expectations dissatisfied
Guest expectations
Paying off the due bank
Moments of truth
What is the American Plan?
31. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
What is a guest ledger
What is displacement?
Airport hotels
Who deals with the departure of the guests?
32. Literally owns and operates hotel
WHat department is the heart of the hotel?
Owner/operator
How the hotel size that has the largest percentage
NON REIT Owner
33. Owns the hotel but retains a chain or independent management company to operate the property
Short
What is inelastic demand?
When are lodging analysts bullish on hotel stocks?
NON REIT Owner
34. Front Desk
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Why do hotels offer discounted rates?
WHat department is the heart of the hotel?
The difference between guest accounts and house accounts ?
35. Encourages department performance instead of the main goal which is overall hotel performance
How the hotel size that has the largest percentage
Confirmed reservation?
Discuss a weakness of functional organizational design.
What is housekeeping status?
36. Blocking/pre-assigning rooms
Reality
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
10000 rooms revenue. Sold 95 rooms with 5 comps
Room assignment process
37. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Franchisor
Who is the keys of gold?
What is a guest account?
Paying off house vouchers
38. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
39. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms
What is corporate rate?
Short
Room assignment process
Top down or bottom up
40. Huge capital investment needed. Time to wait on zoning and construction.
What is a guest folio?
What are 'fences'?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
41. Separation between classes of hotels - luxury - mid-scale - economy
Market segmentation
Suite hotels
Moments of truth
Forcasted rooms revenue
42. Number of rooms occupied divided by number of rooms available
How do u calculate occupancy %?
Why do hotels offer discounted rates?
European Plan
Franchisor loading corporation
43. Issuing the room key
When does the night audit begin?
What completes the registration process?
Caravanseri
What is corporate rate?
44. # of room no shows divided by # of room reservations
How do you calculate the % of no shows?
Non-guaranteed reservation?
Who deals with the departure of the guests?
What was the first Inn?
45. When more money is paid out than comes in and the cashier uses his bank for the payment
Market segmentation
Role of management
What completes the registration process?
Due bank
46. FD/PBX
Who deals with the occupancy of the guest?
What completes the registration process?
European Plan
What is the responsibility of the reservations?
47. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
What is the most used operating ratio?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
What is the difference between an employee and an associate?
Service recovery
48. The separation between rich and poor
Non-guaranteed reservation?
ADA
Market Segmentation
Moments of truth
49. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
Code of Hammurabi
Who deals with the departure of the guests?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is posting?
50. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
What is booked mean?
Tourism
When would you want to use a minimum LOS control?
What is wash (down)?