Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reality = expectations satisfied






2. Flat organization/ large number of employees reporting to one supervisor






3. Determines a rooms long term availability






4. Coupons used by members of tour groups to pay for meals etc...






5. Separation between classes of hotels - luxury - mid-scale - economy






6. Harder to get than 5 diamond






7. The hotel's standard published rate






8. Hotel gets money later - pays employee up-front






9. Not sensitive to price. Business travel market






10. A number of rooms set aside for a group






11. Encourages department performance instead of the main goal which is overall hotel performance






12. Appeal to both business and leisure travelers






13. Reality < expectations dissatisfied






14. Number of rooms occupied divided by number of rooms available






15. No difference - just sounds nicer






16. Luxury - upper-upscale - upscale






17. Where the poorer people stayed when traveling in the Roman Empire






18. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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19. More money in cash drawer than should be






20. Room + 2 meals






21. Owns hotel brands and sells the right to use them






22. 70% occupancy - each room category is occupied at 70%.






23. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






24. Rooms revenue divided by number of rooms sold






25. Room and meals are separate






26. The retention of decision making authority by a high level manager






27. Cashier (FD)/ uniformed services






28. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






29. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






30. To sell every available room at the most profitable rate






31. FD/PBX






32. Occupancy %






33. When more money is paid out than comes in and the cashier uses his bank for the payment






34. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






35. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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36. Tangibles - reliability - responsiveness - assurance and empathy






37. Means to expand quickly with little capital -collect franchise fees






38. Less money in cash drawer than should be






39. A statement of all transactions that affect the balance of an account






40. An organization member has the right to make a decision without obtaining approval from a higher level manager.






41. Set of registered hotel guest accounts






42. Issuing the room key






43. Tall organization/ small number of employees report to a supervisor






44. 'end of day'






45. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






46. Turning away free independent traveler guests for lack of rooms due to group business






47. Address expectations and reality with honest advertising and training employees 'over delivery'






48. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






49. Housekeeping






50. Travelers who intend to stay five days or longer and required reduced hotel services