Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A statement of all transactions that affect the balance of an account






2. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






3. Housekeeping






4. China and India






5. Not sensitive to price. Business travel market






6. Where the rich people stayed when traveling in the Roman Empire






7. Under 150 rooms






8. 6%? look up






9. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






10. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






11. Room and meals are separate






12. FD/PBX






13. 'end of day'






14. Occupancy %






15. Room + 2 meals






16. Rooms available X occupancy percentage X Average daily rate






17. Less money in cash drawer than should be






18. Rooms revenue divided by number of rooms sold






19. More money in cash drawer than should be






20. Coupons used by members of tour groups to pay for meals etc...






21. Cash according to accounts






22. Encourages department performance instead of the main goal which is overall hotel performance






23. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






24. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






25. No - there aren't - it is self proclaimed - not awarded






26. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






27. Huge capital investment needed. Time to wait on zoning and construction.






28. Separation between classes of hotels - luxury - mid-scale - economy






29. # of room no shows divided by # of room reservations






30. 1990; accomodate guests and employees with disabilities






31. Blocking/pre-assigning rooms






32. The separation between rich and poor






33. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






34. An organization member has the right to make a decision without obtaining approval from a higher level manager.






35. Retained to manage a hotel on behalf of the owner






36. The process of recording transactions onto a folio






37. Reversal of problem; solving the problem and retaining the goodwill of the customer.






38. City Hotel - NY city






39. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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40. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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41. Reality = expectations satisfied






42. Literally owns and operates hotel






43. Hotel holds room until 4 or 6






44. Front Desk






45. Flat organization/ large number of employees reporting to one supervisor






46. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






47. Negotiated based on number of rooms






48. The first place where a lot of people could stay overnight and keep all their animals etc






49. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






50. Number of rooms occupied divided by number of rooms available