Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Date when group blocked rooms return to hotel room inventory






2. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






3. Reality = expectations satisfied






4. No difference - just sounds nicer






5. The difference between money taken in and paid out






6. Negotiated based on number of rooms






7. The retention of decision making authority by a high level manager






8. Where the rich people stayed when traveling in the Roman Empire






9. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






10. If the bill is not paid - hotel cannot recover tip already paid out






11. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






12. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






13. Housekeeping status differs from front desk status






14. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






15. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






16. Under 150 rooms






17. 95+5=100 divided by 150-25=125=80%






18. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






19. The separation between rich and poor






20. Retained to manage a hotel on behalf of the owner






21. Owns hotels affiliated with chain brands






22. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






23. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






24. Occupancy %






25. Housekeeping






26. Provided to frequent business guests






27. Address expectations and reality with honest advertising and training employees 'over delivery'






28. Coupons used by members of tour groups to pay for meals etc...






29. Very sensitive to price. Leisure travel market






30. Hotel holds room until 4 or 6






31. Actual rooms revenue divided by potential rooms revenue






32. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






33. Huge capital investment needed. Time to wait on zoning and construction.






34. Literally owns and operates hotel






35. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


36. Appeal to both business and leisure travelers






37. 1990; accomodate guests and employees with disabilities






38. Service encounters during which service quality is judged; first impression.






39. When more money is paid out than comes in and the cashier uses his bank for the payment






40. The hotel's standard published rate






41. Means to expand quickly with little capital -collect franchise fees






42. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






43. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






44. The process of recording transactions onto a folio






45. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






46. True






47. Concierge/bellstaff






48. Separation between classes of hotels - luxury - mid-scale - economy






49. Expedia or Orbitz






50. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity