Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where the poorer people stayed when traveling in the Roman Empire






2. Address expectations and reality with honest advertising and training employees 'over delivery'






3. Reservations and non refundable purchases for price sensitive guests versus opposite






4. Encourages department performance instead of the main goal which is overall hotel performance






5. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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6. Room + 2 meals






7. Hotel holds room until 4 or 6






8. Cash according to accounts






9. Tall organization/ small number of employees report to a supervisor






10. 70% occupancy - each room category is occupied at 70%.






11. More money in cash drawer than should be






12. Housekeeping






13. Difference between 'What should be' and 'what is'






14. Luxury - upper-upscale - upscale






15. Less money in cash drawer than should be






16. Issuing the room key






17. City Hotel - NY city






18. Owns hotels affiliated with chain brands






19. Turning away free independent traveler guests for lack of rooms due to group business






20. No difference - just sounds nicer






21. The hotel's standard published rate






22. If the bill is not paid - hotel cannot recover tip already paid out






23. Reality < expectations dissatisfied






24. Housekeeping status differs from front desk status






25. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






26. Provided to frequent business guests






27. Room and meals are separate






28. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






29. Where the rich people stayed when traveling in the Roman Empire






30. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






31. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






32. Tangibles - reliability - responsiveness - assurance and empathy






33. True






34. 1990; accomodate guests and employees with disabilities






35. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






36. Harder to get than 5 diamond






37. Set of registered hotel guest accounts






38. When more money is paid out than comes in and the cashier uses his bank for the payment






39. An organization member has the right to make a decision without obtaining approval from a higher level manager.






40. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






41. The first place where a lot of people could stay overnight and keep all their animals etc






42. 95+5=100 divided by 150-25=125=80%






43. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






44. Determines a rooms long term availability






45. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






46. The process of recording transactions onto a folio






47. Expedia or Orbitz






48. 10000 divided by 95 + 5=10000 divided by 100=100$






49. A number of rooms set aside for a group






50. Blocking fewer rooms than requested by the group based on past history