Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






2. The process of recording transactions onto a folio






3. Rooms available X occupancy percentage X Average daily rate






4. Housekeeping






5. 70% occupancy - each room category is occupied at 70%.






6. Actual cash in dollars and cents in the cash drawer






7. Rooms department revenue divided by expected number of rooms sold






8. Actual rooms revenue divided by potential rooms revenue






9. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






10. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






11. Room and meals are separate






12. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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13. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






14. Uniformed services/FD






15. Owns hotel brands and sells the right to use them






16. Rooms actually reserved by group members






17. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






18. Tall organization/ small number of employees report to a supervisor






19. Number of rooms occupied divided by number of rooms available






20. Where the poorer people stayed when traveling in the Roman Empire






21. A number of rooms set aside for a group






22. Determines a rooms short term availability






23. Housekeeping status differs from front desk status






24. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






25. The retention of decision making authority by a high level manager






26. If the bill is not paid - hotel cannot recover tip already paid out






27. Date when group blocked rooms return to hotel room inventory






28. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






29. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






30. Hotel holds room until 4 or 6






31. Literally owns and operates hotel






32. Huge capital investment needed. Time to wait on zoning and construction.






33. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






34. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






35. Cashier (FD)/ uniformed services






36. Flat organization/ large number of employees reporting to one supervisor






37. 'end of day'






38. A collection of all transactions incurred by a guest.






39. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






40. Service encounters during which service quality is judged; first impression.






41. Issuing the room key






42. Where the rich people stayed when traveling in the Roman Empire






43. Means to expand quickly with little capital -collect franchise fees






44. City Hotel - NY city






45. Travelers who intend to stay five days or longer and required reduced hotel services






46. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






47. The hotel's standard published rate






48. The difference between money taken in and paid out






49. 6%? look up






50. Reality > expectations 'thrilled'