Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Turning away free independent traveler guests for lack of rooms due to group business






2. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






3. Where the rich people stayed when traveling in the Roman Empire






4. Coupons used by members of tour groups to pay for meals etc...






5. Rooms available X occupancy percentage X Average daily rate






6. Huge capital investment needed. Time to wait on zoning and construction.






7. Blocking/pre-assigning rooms






8. An organization member has the right to make a decision without obtaining approval from a higher level manager.






9. Cash according to accounts






10. 70% occupancy - each room category is occupied at 70%.






11. Means to expand quickly with little capital -collect franchise fees






12. Actual cash in dollars and cents in the cash drawer






13. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






14. Reality > expectations 'thrilled'






15. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






16. When more money is paid out than comes in and the cashier uses his bank for the payment






17. The retention of decision making authority by a high level manager






18. Owns the hotel but retains a chain or independent management company to operate the property






19. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






20. Literally owns and operates hotel






21. Front Desk






22. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






23. Service encounters during which service quality is judged; first impression.






24. Housekeeping






25. Hotel gets money later - pays employee up-front






26. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


27. Reservations






28. Reservations and non refundable purchases for price sensitive guests versus opposite






29. Issuing the room key






30. Cashier (FD)/ uniformed services






31. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


32. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






33. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






34. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






35. Not sensitive to price. Business travel market






36. 95+5=100 divided by 150-25=125=80%






37. True






38. Address expectations and reality with honest advertising and training employees 'over delivery'






39. Harder to get than 5 diamond






40. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






41. The first place where a lot of people could stay overnight and keep all their animals etc






42. Very sensitive to price. Leisure travel market






43. # of room no shows divided by # of room reservations






44. More money in cash drawer than should be






45. Tall organization/ small number of employees report to a supervisor






46. Expedia or Orbitz






47. China and India






48. A number of rooms set aside for a group






49. Occupancy %






50. A statement of all transactions that affect the balance of an account