Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actual cash in dollars and cents in the cash drawer






2. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


3. Cashier (FD)/ uniformed services






4. Blocking fewer rooms than requested by the group based on past history






5. 10000 divided by 95 + 5=10000 divided by 100=100$






6. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






7. An organization member has the right to make a decision without obtaining approval from a higher level manager.






8. Rooms available X occupancy percentage X Average daily rate






9. Date when group blocked rooms return to hotel room inventory






10. Set of registered hotel guest accounts






11. Tall organization/ small number of employees report to a supervisor






12. Reality = expectations satisfied






13. Where the poorer people stayed when traveling in the Roman Empire






14. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


15. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






16. Provided to frequent business guests






17. Encourages department performance instead of the main goal which is overall hotel performance






18. The retention of decision making authority by a high level manager






19. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






20. Less money in cash drawer than should be






21. Rooms revenue divided by number of rooms sold






22. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






23. Blocking/pre-assigning rooms






24. Luxury - upper-upscale - upscale






25. When more money is paid out than comes in and the cashier uses his bank for the payment






26. Harder to get than 5 diamond






27. Number of rooms occupied divided by number of rooms available






28. The difference between money taken in and paid out






29. More money in cash drawer than should be






30. A number of rooms set aside for a group






31. 6%? look up






32. Actual rooms revenue divided by potential rooms revenue






33. Housekeeping status differs from front desk status






34. Cash according to accounts






35. Reversal of problem; solving the problem and retaining the goodwill of the customer.






36. Address expectations and reality with honest advertising and training employees 'over delivery'






37. # of room no shows divided by # of room reservations






38. Hotel gets money later - pays employee up-front






39. Owns the hotel but retains a chain or independent management company to operate the property






40. True






41. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






42. Concierge/bellstaff






43. Rooms department revenue divided by expected number of rooms sold






44. A collection of all transactions incurred by a guest.






45. FD/PBX






46. Owns hotels affiliated with chain brands






47. Room and meals are separate






48. Determines a rooms short term availability






49. If the bill is not paid - hotel cannot recover tip already paid out






50. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.