Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. China and India






2. Actual rooms revenue divided by potential rooms revenue






3. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






4. Huge capital investment needed. Time to wait on zoning and construction.






5. Tangibles - reliability - responsiveness - assurance and empathy






6. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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7. A number of rooms set aside for a group






8. Date when group blocked rooms return to hotel room inventory






9. 6%? look up






10. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






11. The process of recording transactions onto a folio






12. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






13. Encourages department performance instead of the main goal which is overall hotel performance






14. Coupons used by members of tour groups to pay for meals etc...






15. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






16. An organization member has the right to make a decision without obtaining approval from a higher level manager.






17. Retained to manage a hotel on behalf of the owner






18. Reservations






19. The difference between money taken in and paid out






20. Address expectations and reality with honest advertising and training employees 'over delivery'






21. Difference between 'What should be' and 'what is'






22. Number of rooms occupied divided by number of rooms available






23. Luxury - upper-upscale - upscale






24. Negotiated based on number of rooms






25. Hotel holds room until 4 or 6






26. Travelers who intend to stay five days or longer and required reduced hotel services






27. If the bill is not paid - hotel cannot recover tip already paid out






28. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






29. Owns hotel brands and sells the right to use them






30. A collection of all transactions incurred by a guest.






31. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






32. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






33. Turning away free independent traveler guests for lack of rooms due to group business






34. Cashier (FD)/ uniformed services






35. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






36. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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37. Coles Ordinary






38. Service encounters during which service quality is judged; first impression.






39. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






40. The first place where a lot of people could stay overnight and keep all their animals etc






41. Issuing the room key






42. The separation between rich and poor






43. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






44. Provided to frequent business guests






45. Owns hotels affiliated with chain brands






46. A statement of all transactions that affect the balance of an account






47. Very sensitive to price. Leisure travel market






48. Means to expand quickly with little capital -collect franchise fees






49. Occupancy %






50. FD/PBX