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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Expedia or Orbitz
Tour package coupons
What is a third-party distribution company?
Who deal with the pre arrival of the guests?
How to calculate average room rate?
2. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
What is Room status discrepancy ?
Non-guaranteed reservation?
When would you want to use a minimum LOS control?
What is inelastic demand?
3. # of room no shows divided by # of room reservations
Ideal Room Rate
How do you calculate the % of no shows?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Extended stay hotels
4. Blocking fewer rooms than requested by the group based on past history
When would you want to use a minimum LOS control?
Chain Management
What is decentralization?
What is wash (down)?
5. Actual cash in dollars and cents in the cash drawer
What is a block?
What is displacement?
What is...
What is group rate?
6. Reality > expectations 'thrilled'
Where will the majority of the global growth take place
What is displacement?
Reality
Non-guaranteed reservation?
7. Owns hotel brands and sells the right to use them
What is a guest ledger
Role of management
How do you calculate the % of no shows?
Franchisor
8. Blocking/pre-assigning rooms
What completes the registration process?
What is a block?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Room assignment process
9. 1990; accomodate guests and employees with disabilities
ADA
What is posting?
What is the largest department?
What is group rate?
10. Address expectations and reality with honest advertising and training employees 'over delivery'
What is a guest folio?
Role of management
Extended stay hotels
Tourism
11. The first place where a lot of people could stay overnight and keep all their animals etc
Net Receipts
Caravanseri
What is the most used operating ratio?
What is a third-party distribution company?
12. Owns the hotel but retains a chain or independent management company to operate the property
What is yield statistoc?
What are 'fences'?
NON REIT Owner
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
13. If the bill is not paid - hotel cannot recover tip already paid out
What is a guest ledger
Modified American Plan
Franchisor loading corporation
Non-collectible account
14. Service encounters during which service quality is judged; first impression.
Moments of truth
Guest satisfaction
What is a wide span of control?
The difference between guest accounts and house accounts ?
15. Negotiated based on number of rooms
What is group rate?
What is the responsibility of the reservations?
What is a narrow span of control?
Discuss a weakness of functional organizational design.
16. A number of rooms set aside for a group
Non-collectible account
How the hotel size that has the largest percentage
What is a block?
Guest expectations
17. Flat organization/ large number of employees reporting to one supervisor
Suite hotels
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Where will the majority of the global growth take place
What is a wide span of control?
18. 10000 divided by 95 + 5=10000 divided by 100=100$
Reality
What was the first Hotel?
10000 rooms revenue. Sold 95 rooms with 5 comps
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
19. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)
What is corporate rate?
Extended stay hotels
European Plan
Suite hotels
20. 'end of day'
When does the night audit begin?
Guest satisfaction
How to calculate average room rate?
What is...
21. Cash according to accounts
Who is the keys of gold?
Guest expectations
What should be
Why do hotels offer discounted rates?
22. Determines a rooms long term availability
What is reservation status?
Who deals with the departure of the guests?
What is displacement?
10000 rooms revenue. Sold 95 rooms with 5 comps
23. Where the rich people stayed when traveling in the Roman Empire
The difference between guest accounts and house accounts ?
What is rack rate?
Taberna
Mansio
24. 95+5=100 divided by 150-25=125=80%
Cut off date?
Moments of truth
What is a guest ledger
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
25. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
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26. Hotel holds room until 4 or 6
10000 rooms revenue. Sold 95 rooms with 5 comps
European Plan
The difference between guest accounts and house accounts ?
Non-guaranteed reservation?
27. 6%? look up
Confirmed reservation?
What is centralization?
Who deals with the occupancy of the guest?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
28. Separation between classes of hotels - luxury - mid-scale - economy
Give an example of a fence used in the hotel industry
NON REIT Owner
Who deals with the departure of the guests?
Market segmentation
29. Reservations and non refundable purchases for price sensitive guests versus opposite
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Give an example of a fence used in the hotel industry
What is a third-party distribution company?
Confirmed reservation?
30. Issuing the room key
What completes the registration process?
Float Losses
What is booked mean?
When are lodging analysts bullish on hotel stocks?
31. Under 150 rooms
How the hotel size that has the largest percentage
Extended stay hotels
Taberna
European Plan
32. Date when group blocked rooms return to hotel room inventory
WHat department is the heart of the hotel?
Cut off date?
What is the most used operating ratio?
Market Segmentation
33. Rooms available X occupancy percentage X Average daily rate
Independent Management Company
Airport hotels
Code of Hammurabi
Forcasted rooms revenue
34. Coles Ordinary
What is a guaranteed reservation?
What was the first Inn?
Where will the majority of the global growth take place
What was the first Hotel?
35. The separation between rich and poor
Distribution of the reports is the final step in night audit process?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
What is a guest account?
Market Segmentation
36. No difference - just sounds nicer
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What is the difference between an employee and an associate?
What is a guest account?
When does the night audit begin?
37. China and India
Where will the majority of the global growth take place
Service recovery
What is the responsibility of the reservations?
What is a guest ledger
38. Appeal to both business and leisure travelers
Guest expectations
What completes the registration process?
What is a guest folio?
Suite hotels and extended stay hotels
39. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room
What is a guest account?
Paying off the due bank
What is a guaranteed reservation?
Why do hotels offer discounted rates?
40. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND
What is corporate rate?
Market segmentation
Tourism
What is the difference between an employee and an associate?
41. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
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42. Housekeeping
What is a guest account?
Due bank
What is the largest department?
Who deal with the pre arrival of the guests?
43. Determines a rooms short term availability
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Non-collectible account
What is the most used operating ratio?
What is housekeeping status?
44. Rooms department revenue divided by expected number of rooms sold
WHat department is the heart of the hotel?
How to calculate average room rate?
What is booked mean?
What is inelastic demand?
45. Reality < expectations dissatisfied
What is the largest department?
What is the responsibility of the reservations?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Guest expectations
46. Housekeeping status differs from front desk status
What is Room status discrepancy ?
What is decentralization?
European Plan
How to calculate average room rate?
47. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
Paying off the due bank
What is reservation status?
Confirmed reservation?
WHat department is the heart of the hotel?
48. Retained to manage a hotel on behalf of the owner
Independent Management Company
What is...
What is the average daily rate?
When would you want to use a minimum LOS control?
49. An organization member has the right to make a decision without obtaining approval from a higher level manager.
Chain Management
What is the difference between an employee and an associate?
What is decentralization?
Owner/operator
50. Actual rooms revenue divided by potential rooms revenue
Over or Short
Why do hotels offer discounted rates?
What is yield statistoc?
Cut off date?
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