Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Negotiated based on number of rooms






2. Front Desk






3. When more money is paid out than comes in and the cashier uses his bank for the payment






4. Blocking/pre-assigning rooms






5. Tangibles - reliability - responsiveness - assurance and empathy






6. # of room no shows divided by # of room reservations






7. Separation between classes of hotels - luxury - mid-scale - economy






8. 1990; accomodate guests and employees with disabilities






9. Housekeeping status differs from front desk status






10. Under 150 rooms






11. Less money in cash drawer than should be






12. Cashier (FD)/ uniformed services






13. Reversal of problem; solving the problem and retaining the goodwill of the customer.






14. No difference - just sounds nicer






15. Issuing the room key






16. Actual rooms revenue divided by potential rooms revenue






17. Reservations






18. Actual cash in dollars and cents in the cash drawer






19. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


20. No - there aren't - it is self proclaimed - not awarded






21. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






22. Where the rich people stayed when traveling in the Roman Empire






23. Luxury - upper-upscale - upscale






24. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






25. Determines a rooms long term availability






26. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






27. Flat organization/ large number of employees reporting to one supervisor






28. 'end of day'






29. Owns hotel brands and sells the right to use them






30. To sell every available room at the most profitable rate






31. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






32. Room and meals are separate






33. Appeal to both business and leisure travelers






34. Rooms actually reserved by group members






35. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






36. Provided to frequent business guests






37. Turning away free independent traveler guests for lack of rooms due to group business






38. If the bill is not paid - hotel cannot recover tip already paid out






39. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


40. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






41. The retention of decision making authority by a high level manager






42. True






43. Owns the hotel but retains a chain or independent management company to operate the property






44. The first place where a lot of people could stay overnight and keep all their animals etc






45. 70% occupancy - each room category is occupied at 70%.






46. Rooms available X occupancy percentage X Average daily rate






47. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






48. The hotel's standard published rate






49. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






50. Set of registered hotel guest accounts