Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






2. An organization member has the right to make a decision without obtaining approval from a higher level manager.






3. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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4. Reservations






5. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






6. Where the rich people stayed when traveling in the Roman Empire






7. Owns hotels affiliated with chain brands






8. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






9. Rooms department revenue divided by expected number of rooms sold






10. Number of rooms occupied divided by number of rooms available






11. Harder to get than 5 diamond






12. Means to expand quickly with little capital -collect franchise fees






13. Owns the hotel but retains a chain or independent management company to operate the property






14. No - there aren't - it is self proclaimed - not awarded






15. Huge capital investment needed. Time to wait on zoning and construction.






16. Rooms actually reserved by group members






17. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






18. Rooms revenue divided by number of rooms sold






19. Literally owns and operates hotel






20. Owns hotel brands and sells the right to use them






21. Expedia or Orbitz






22. To sell every available room at the most profitable rate






23. Housekeeping






24. Less money in cash drawer than should be






25. Under 150 rooms






26. Coupons used by members of tour groups to pay for meals etc...






27. 'end of day'






28. True






29. Occupancy %






30. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






31. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






32. The hotel's standard published rate






33. Reservations and non refundable purchases for price sensitive guests versus opposite






34. Reality < expectations dissatisfied






35. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






36. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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37. A number of rooms set aside for a group






38. Blocking fewer rooms than requested by the group based on past history






39. More money in cash drawer than should be






40. Encourages department performance instead of the main goal which is overall hotel performance






41. Turning away free independent traveler guests for lack of rooms due to group business






42. # of room no shows divided by # of room reservations






43. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






44. Coles Ordinary






45. A statement of all transactions that affect the balance of an account






46. Reversal of problem; solving the problem and retaining the goodwill of the customer.






47. Room and meals are separate






48. City Hotel - NY city






49. Actual rooms revenue divided by potential rooms revenue






50. Actual cash in dollars and cents in the cash drawer