Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who intend to stay five days or longer and required reduced hotel services






2. When more money is paid out than comes in and the cashier uses his bank for the payment






3. The retention of decision making authority by a high level manager






4. Less money in cash drawer than should be






5. Means to expand quickly with little capital -collect franchise fees






6. Service encounters during which service quality is judged; first impression.






7. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






8. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






9. 10000 divided by 95 + 5=10000 divided by 100=100$






10. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






11. Huge capital investment needed. Time to wait on zoning and construction.






12. A collection of all transactions incurred by a guest.






13. Actual rooms revenue divided by potential rooms revenue






14. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






15. Reservations and non refundable purchases for price sensitive guests versus opposite






16. Number of rooms occupied divided by number of rooms available






17. True






18. China and India






19. Blocking fewer rooms than requested by the group based on past history






20. Concierge/bellstaff






21. Owns the hotel but retains a chain or independent management company to operate the property






22. Owns hotel brands and sells the right to use them






23. Date when group blocked rooms return to hotel room inventory






24. More money in cash drawer than should be






25. Cash according to accounts






26. Blocking/pre-assigning rooms






27. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






28. Not sensitive to price. Business travel market






29. A statement of all transactions that affect the balance of an account






30. Tall organization/ small number of employees report to a supervisor






31. Rooms revenue divided by number of rooms sold






32. Difference between 'What should be' and 'what is'






33. 6%? look up






34. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






35. Turning away free independent traveler guests for lack of rooms due to group business






36. Expedia or Orbitz






37. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






38. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






39. Address expectations and reality with honest advertising and training employees 'over delivery'






40. Room and meals are separate






41. 'end of day'






42. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






43. Hotel gets money later - pays employee up-front






44. Actual cash in dollars and cents in the cash drawer






45. No difference - just sounds nicer






46. Front Desk






47. Reality = expectations satisfied






48. Where the poorer people stayed when traveling in the Roman Empire






49. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






50. 70% occupancy - each room category is occupied at 70%.