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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






2. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






3. Luxury - upper-upscale - upscale






4. Hotel gets money later - pays employee up-front






5. Address expectations and reality with honest advertising and training employees 'over delivery'






6. Difference between 'What should be' and 'what is'






7. More money in cash drawer than should be






8. An organization member has the right to make a decision without obtaining approval from a higher level manager.






9. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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10. Hotel holds room until 4 or 6






11. Coupons used by members of tour groups to pay for meals etc...






12. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






13. Under 150 rooms






14. The retention of decision making authority by a high level manager






15. Very sensitive to price. Leisure travel market






16. Number of rooms occupied divided by number of rooms available






17. China and India






18. 95+5=100 divided by 150-25=125=80%






19. Coles Ordinary






20. Concierge/bellstaff






21. 6%? look up






22. Front Desk






23. Reality > expectations 'thrilled'






24. Where the poorer people stayed when traveling in the Roman Empire






25. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






26. Blocking fewer rooms than requested by the group based on past history






27. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






28. Occupancy %






29. Tall organization/ small number of employees report to a supervisor






30. Owns the hotel but retains a chain or independent management company to operate the property






31. Less money in cash drawer than should be






32. The hotel's standard published rate






33. Cashier (FD)/ uniformed services






34. Actual cash in dollars and cents in the cash drawer






35. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






36. 70% occupancy - each room category is occupied at 70%.






37. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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38. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






39. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






40. Rooms available X occupancy percentage X Average daily rate






41. When more money is paid out than comes in and the cashier uses his bank for the payment






42. Reality = expectations satisfied






43. Housekeeping






44. Owns hotels affiliated with chain brands






45. A collection of all transactions incurred by a guest.






46. Rooms revenue divided by number of rooms sold






47. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






48. Owns hotel brands and sells the right to use them






49. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






50. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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