Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No difference - just sounds nicer






2. China and India






3. Turning away free independent traveler guests for lack of rooms due to group business






4. More money in cash drawer than should be






5. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






6. A number of rooms set aside for a group






7. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






8. Reservations






9. Rooms revenue divided by number of rooms sold






10. Reservations and non refundable purchases for price sensitive guests versus opposite






11. Travelers who intend to stay five days or longer and required reduced hotel services






12. Provided to frequent business guests






13. Luxury - upper-upscale - upscale






14. Rooms available X occupancy percentage X Average daily rate






15. Encourages department performance instead of the main goal which is overall hotel performance






16. Service encounters during which service quality is judged; first impression.






17. Tall organization/ small number of employees report to a supervisor






18. The difference between money taken in and paid out






19. Determines a rooms long term availability






20. No - there aren't - it is self proclaimed - not awarded






21. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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22. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






23. An organization member has the right to make a decision without obtaining approval from a higher level manager.






24. 'end of day'






25. Difference between 'What should be' and 'what is'






26. 10000 divided by 95 + 5=10000 divided by 100=100$






27. Set of registered hotel guest accounts






28. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






29. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






30. Blocking/pre-assigning rooms






31. Appeal to both business and leisure travelers






32. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






33. Retained to manage a hotel on behalf of the owner






34. Housekeeping






35. Under 150 rooms






36. Number of rooms occupied divided by number of rooms available






37. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






38. 70% occupancy - each room category is occupied at 70%.






39. True






40. Reality > expectations 'thrilled'






41. Address expectations and reality with honest advertising and training employees 'over delivery'






42. Front Desk






43. Where the rich people stayed when traveling in the Roman Empire






44. Actual rooms revenue divided by potential rooms revenue






45. 95+5=100 divided by 150-25=125=80%






46. The retention of decision making authority by a high level manager






47. FD/PBX






48. Owns the hotel but retains a chain or independent management company to operate the property






49. The separation between rich and poor






50. Date when group blocked rooms return to hotel room inventory