Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coupons used by members of tour groups to pay for meals etc...






2. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






3. Rooms actually reserved by group members






4. 70% occupancy - each room category is occupied at 70%.






5. Hotel holds room until 4 or 6






6. An organization member has the right to make a decision without obtaining approval from a higher level manager.






7. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






8. Actual rooms revenue divided by potential rooms revenue






9. Number of rooms occupied divided by number of rooms available






10. Expedia or Orbitz






11. Travelers who intend to stay five days or longer and required reduced hotel services






12. # of room no shows divided by # of room reservations






13. Blocking/pre-assigning rooms






14. Not sensitive to price. Business travel market






15. Tangibles - reliability - responsiveness - assurance and empathy






16. A statement of all transactions that affect the balance of an account






17. Hotel gets money later - pays employee up-front






18. Less money in cash drawer than should be






19. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






20. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






21. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


22. Very sensitive to price. Leisure travel market






23. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






24. Front Desk






25. Date when group blocked rooms return to hotel room inventory






26. Coles Ordinary






27. Reservations






28. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






29. Encourages department performance instead of the main goal which is overall hotel performance






30. Difference between 'What should be' and 'what is'






31. Determines a rooms long term availability






32. The hotel's standard published rate






33. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






34. Literally owns and operates hotel






35. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






36. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






37. Where the rich people stayed when traveling in the Roman Empire






38. Where the poorer people stayed when traveling in the Roman Empire






39. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






40. China and India






41. Owns the hotel but retains a chain or independent management company to operate the property






42. To sell every available room at the most profitable rate






43. The retention of decision making authority by a high level manager






44. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


45. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






46. Housekeeping






47. If the bill is not paid - hotel cannot recover tip already paid out






48. The separation between rich and poor






49. Room and meals are separate






50. No - there aren't - it is self proclaimed - not awarded