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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owns hotels affiliated with chain brands






2. Reservations






3. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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4. To sell every available room at the most profitable rate






5. Reality < expectations dissatisfied






6. True






7. Concierge/bellstaff






8. Room + 2 meals






9. Expedia or Orbitz






10. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






11. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






12. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






13. Room and meals are separate






14. If the bill is not paid - hotel cannot recover tip already paid out






15. 95+5=100 divided by 150-25=125=80%






16. No - there aren't - it is self proclaimed - not awarded






17. Actual rooms revenue divided by potential rooms revenue






18. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






19. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






20. Actual cash in dollars and cents in the cash drawer






21. Very sensitive to price. Leisure travel market






22. Owns hotel brands and sells the right to use them






23. China and India






24. Flat organization/ large number of employees reporting to one supervisor






25. A number of rooms set aside for a group






26. Encourages department performance instead of the main goal which is overall hotel performance






27. Issuing the room key






28. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






29. 6%? look up






30. Date when group blocked rooms return to hotel room inventory






31. Tall organization/ small number of employees report to a supervisor






32. Less money in cash drawer than should be






33. Blocking fewer rooms than requested by the group based on past history






34. Housekeeping status differs from front desk status






35. Uniformed services/FD






36. FD/PBX






37. Luxury - upper-upscale - upscale






38. Determines a rooms long term availability






39. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






40. Coupons used by members of tour groups to pay for meals etc...






41. Owns the hotel but retains a chain or independent management company to operate the property






42. Rooms revenue divided by number of rooms sold






43. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






44. Blocking/pre-assigning rooms






45. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






46. 1990; accomodate guests and employees with disabilities






47. Tangibles - reliability - responsiveness - assurance and empathy






48. # of room no shows divided by # of room reservations






49. Number of rooms occupied divided by number of rooms available






50. A collection of all transactions incurred by a guest.







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