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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10000 divided by 95 + 5=10000 divided by 100=100$






2. When more money is paid out than comes in and the cashier uses his bank for the payment






3. Concierge/bellstaff






4. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






5. 1990; accomodate guests and employees with disabilities






6. 6%? look up






7. Owns hotel brands and sells the right to use them






8. Huge capital investment needed. Time to wait on zoning and construction.






9. The hotel's standard published rate






10. Means to expand quickly with little capital -collect franchise fees






11. Housekeeping






12. Appeal to both business and leisure travelers






13. The separation between rich and poor






14. Tangibles - reliability - responsiveness - assurance and empathy






15. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






16. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






17. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


18. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






19. Actual cash in dollars and cents in the cash drawer






20. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






21. 95+5=100 divided by 150-25=125=80%






22. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






23. An organization member has the right to make a decision without obtaining approval from a higher level manager.






24. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


25. A collection of all transactions incurred by a guest.






26. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






27. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






28. A statement of all transactions that affect the balance of an account






29. Blocking fewer rooms than requested by the group based on past history






30. To sell every available room at the most profitable rate






31. Less money in cash drawer than should be






32. Where the rich people stayed when traveling in the Roman Empire






33. 70% occupancy - each room category is occupied at 70%.






34. China and India






35. Cashier (FD)/ uniformed services






36. Travelers who intend to stay five days or longer and required reduced hotel services






37. Determines a rooms long term availability






38. Reality > expectations 'thrilled'






39. Owns the hotel but retains a chain or independent management company to operate the property






40. Housekeeping status differs from front desk status






41. More money in cash drawer than should be






42. Expedia or Orbitz






43. Hotel holds room until 4 or 6






44. Reservations and non refundable purchases for price sensitive guests versus opposite






45. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






46. Flat organization/ large number of employees reporting to one supervisor






47. The retention of decision making authority by a high level manager






48. Provided to frequent business guests






49. If the bill is not paid - hotel cannot recover tip already paid out






50. FD/PBX