Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






2. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






3. Address expectations and reality with honest advertising and training employees 'over delivery'






4. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






5. Cash according to accounts






6. Coles Ordinary






7. Hotel gets money later - pays employee up-front






8. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






9. The retention of decision making authority by a high level manager






10. Travelers who intend to stay five days or longer and required reduced hotel services






11. Under 150 rooms






12. 95+5=100 divided by 150-25=125=80%






13. 1990; accomodate guests and employees with disabilities






14. Reality > expectations 'thrilled'






15. Actual cash in dollars and cents in the cash drawer






16. 'end of day'






17. Owns the hotel but retains a chain or independent management company to operate the property






18. The process of recording transactions onto a folio






19. Tangibles - reliability - responsiveness - assurance and empathy






20. Literally owns and operates hotel






21. Appeal to both business and leisure travelers






22. 6%? look up






23. The difference between money taken in and paid out






24. Retained to manage a hotel on behalf of the owner






25. Room + 2 meals






26. # of room no shows divided by # of room reservations






27. Expedia or Orbitz






28. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






29. Coupons used by members of tour groups to pay for meals etc...






30. True






31. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






32. Rooms actually reserved by group members






33. A number of rooms set aside for a group






34. Means to expand quickly with little capital -collect franchise fees






35. Uniformed services/FD






36. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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37. Occupancy %






38. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






39. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






40. The first place where a lot of people could stay overnight and keep all their animals etc






41. Actual rooms revenue divided by potential rooms revenue






42. Flat organization/ large number of employees reporting to one supervisor






43. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






44. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






45. Blocking/pre-assigning rooms






46. Harder to get than 5 diamond






47. When more money is paid out than comes in and the cashier uses his bank for the payment






48. More money in cash drawer than should be






49. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






50. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines