Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






2. Actual rooms revenue divided by potential rooms revenue






3. Not sensitive to price. Business travel market






4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






5. Determines a rooms long term availability






6. If the bill is not paid - hotel cannot recover tip already paid out






7. Huge capital investment needed. Time to wait on zoning and construction.






8. Blocking/pre-assigning rooms






9. Reservations






10. Address expectations and reality with honest advertising and training employees 'over delivery'






11. Encourages department performance instead of the main goal which is overall hotel performance






12. Housekeeping






13. # of room no shows divided by # of room reservations






14. To sell every available room at the most profitable rate






15. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






16. The difference between money taken in and paid out






17. Appeal to both business and leisure travelers






18. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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19. Blocking fewer rooms than requested by the group based on past history






20. A collection of all transactions incurred by a guest.






21. Concierge/bellstaff






22. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






23. The first place where a lot of people could stay overnight and keep all their animals etc






24. Literally owns and operates hotel






25. China and India






26. The separation between rich and poor






27. Rooms actually reserved by group members






28. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






29. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






30. Rooms revenue divided by number of rooms sold






31. Housekeeping status differs from front desk status






32. Room + 2 meals






33. True






34. The process of recording transactions onto a folio






35. Reversal of problem; solving the problem and retaining the goodwill of the customer.






36. Cash according to accounts






37. Reality > expectations 'thrilled'






38. Coles Ordinary






39. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






40. A statement of all transactions that affect the balance of an account






41. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






42. A number of rooms set aside for a group






43. Very sensitive to price. Leisure travel market






44. The retention of decision making authority by a high level manager






45. 1990; accomodate guests and employees with disabilities






46. Provided to frequent business guests






47. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






48. No difference - just sounds nicer






49. More money in cash drawer than should be






50. Retained to manage a hotel on behalf of the owner