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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






2. Reality > expectations 'thrilled'






3. Flat organization/ large number of employees reporting to one supervisor






4. Occupancy %






5. More money in cash drawer than should be






6. Concierge/bellstaff






7. Negotiated based on number of rooms






8. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






9. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






10. Luxury - upper-upscale - upscale






11. Room + 2 meals






12. Separation between classes of hotels - luxury - mid-scale - economy






13. Issuing the room key






14. Not sensitive to price. Business travel market






15. Housekeeping






16. 'end of day'






17. A statement of all transactions that affect the balance of an account






18. Huge capital investment needed. Time to wait on zoning and construction.






19. The hotel's standard published rate






20. Owns hotel brands and sells the right to use them






21. Less money in cash drawer than should be






22. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






23. The retention of decision making authority by a high level manager






24. Means to expand quickly with little capital -collect franchise fees






25. The difference between money taken in and paid out






26. No difference - just sounds nicer






27. True






28. Where the rich people stayed when traveling in the Roman Empire






29. Cashier (FD)/ uniformed services






30. Reversal of problem; solving the problem and retaining the goodwill of the customer.






31. Date when group blocked rooms return to hotel room inventory






32. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






33. Determines a rooms long term availability






34. Reality = expectations satisfied






35. Encourages department performance instead of the main goal which is overall hotel performance






36. Rooms revenue divided by number of rooms sold






37. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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38. 10000 divided by 95 + 5=10000 divided by 100=100$






39. Retained to manage a hotel on behalf of the owner






40. A collection of all transactions incurred by a guest.






41. Cash according to accounts






42. Hotel holds room until 4 or 6






43. 95+5=100 divided by 150-25=125=80%






44. 1990; accomodate guests and employees with disabilities






45. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






46. China and India






47. Difference between 'What should be' and 'what is'






48. Actual cash in dollars and cents in the cash drawer






49. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






50. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers







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Can you answer 50 questions in 15 minutes?


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