Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owns hotel brands and sells the right to use them






2. Reality < expectations dissatisfied






3. Hotel gets money later - pays employee up-front






4. Owns the hotel but retains a chain or independent management company to operate the property






5. 1990; accomodate guests and employees with disabilities






6. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






7. Address expectations and reality with honest advertising and training employees 'over delivery'






8. Flat organization/ large number of employees reporting to one supervisor






9. Cash according to accounts






10. Harder to get than 5 diamond






11. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






12. More money in cash drawer than should be






13. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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14. No difference - just sounds nicer






15. Issuing the room key






16. Not sensitive to price. Business travel market






17. Encourages department performance instead of the main goal which is overall hotel performance






18. Reversal of problem; solving the problem and retaining the goodwill of the customer.






19. Turning away free independent traveler guests for lack of rooms due to group business






20. Determines a rooms short term availability






21. Set of registered hotel guest accounts






22. When more money is paid out than comes in and the cashier uses his bank for the payment






23. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






24. Expedia or Orbitz






25. The difference between money taken in and paid out






26. 10000 divided by 95 + 5=10000 divided by 100=100$






27. The process of recording transactions onto a folio






28. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






29. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






30. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






31. 'end of day'






32. Where the poorer people stayed when traveling in the Roman Empire






33. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






34. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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35. Housekeeping status differs from front desk status






36. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






37. Cashier (FD)/ uniformed services






38. Occupancy %






39. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






40. Separation between classes of hotels - luxury - mid-scale - economy






41. Literally owns and operates hotel






42. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






43. A collection of all transactions incurred by a guest.






44. Uniformed services/FD






45. China and India






46. Owns hotels affiliated with chain brands






47. 70% occupancy - each room category is occupied at 70%.






48. Actual rooms revenue divided by potential rooms revenue






49. Means to expand quickly with little capital -collect franchise fees






50. Reality > expectations 'thrilled'