Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less money in cash drawer than should be






2. Flat organization/ large number of employees reporting to one supervisor






3. Tangibles - reliability - responsiveness - assurance and empathy






4. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






5. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






6. Travelers who intend to stay five days or longer and required reduced hotel services






7. A collection of all transactions incurred by a guest.






8. More money in cash drawer than should be






9. FD/PBX






10. Occupancy %






11. Separation between classes of hotels - luxury - mid-scale - economy






12. Reservations






13. 10000 divided by 95 + 5=10000 divided by 100=100$






14. Date when group blocked rooms return to hotel room inventory






15. Set of registered hotel guest accounts






16. The first place where a lot of people could stay overnight and keep all their animals etc






17. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






18. Actual cash in dollars and cents in the cash drawer






19. Reversal of problem; solving the problem and retaining the goodwill of the customer.






20. Negotiated based on number of rooms






21. Luxury - upper-upscale - upscale






22. The retention of decision making authority by a high level manager






23. Where the poorer people stayed when traveling in the Roman Empire






24. Reality > expectations 'thrilled'






25. Owns hotel brands and sells the right to use them






26. Determines a rooms long term availability






27. Harder to get than 5 diamond






28. Determines a rooms short term availability






29. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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30. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






31. Appeal to both business and leisure travelers






32. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






33. Issuing the room key






34. Expedia or Orbitz






35. Rooms revenue divided by number of rooms sold






36. # of room no shows divided by # of room reservations






37. 1990; accomodate guests and employees with disabilities






38. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






39. If the bill is not paid - hotel cannot recover tip already paid out






40. Rooms available X occupancy percentage X Average daily rate






41. 'end of day'






42. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






43. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






44. Cashier (FD)/ uniformed services






45. Not sensitive to price. Business travel market






46. 70% occupancy - each room category is occupied at 70%.






47. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






48. No difference - just sounds nicer






49. Owns hotels affiliated with chain brands






50. A number of rooms set aside for a group