SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. China and India
Who is the keys of gold?
European Plan
When does the night audit begin?
Where will the majority of the global growth take place
2. Owns hotel brands and sells the right to use them
Franchisor
Who deal with the pre arrival of the guests?
What is reservation status?
How to calculate average room rate?
3. Cash according to accounts
Paying off house vouchers
What is posting?
Market segmentation
What should be
4. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
European Plan
Paying off house vouchers
Room assignment process
Tourism
5. Hotel gets money later - pays employee up-front
What is a third-party distribution company?
Float Losses
Short
When does the night audit begin?
6. Reality > expectations 'thrilled'
What is Room status discrepancy ?
Reality
What is decentralization?
Who deals with the arrival of guests?
7. Literally owns and operates hotel
Code of Hammurabi
Merchant discount fee
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Owner/operator
8. An organization member has the right to make a decision without obtaining approval from a higher level manager.
What is decentralization?
What is a wide span of control?
What is...
Taberna
9. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room
Non-guaranteed reservation?
How do u calculate occupancy %?
Cut off date?
What is a guaranteed reservation?
10. 'end of day'
Owner/operator
When does the night audit begin?
What is displacement?
Short
11. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
What is a block?
What is the American Plan?
When does the night audit begin?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
12. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Give an example of a fence used in the hotel industry
The difference between guest accounts and house accounts ?
13. To sell every available room at the most profitable rate
What should be
Over
What is the responsibility of the reservations?
When are lodging analysts bullish on hotel stocks?
14. A collection of all transactions incurred by a guest.
Give an example of a fence used in the hotel industry
Taberna
Confirmed reservation?
What is a guest account?
15. More money in cash drawer than should be
What are 'fences'?
What is rack rate?
TShe income Audit
Over
16. Cashier (FD)/ uniformed services
Who deals with the occupancy of the guest?
Who deals with the departure of the guests?
Suite hotels and extended stay hotels
What is housekeeping status?
17. Owns hotels affiliated with chain brands
Ideal Room Rate
Non-guaranteed reservation?
What are the differences between a C-Corp. and a REIT?
Chain Management
18. Room + 2 meals
What is displacement?
What is the responsibility of the reservations?
Extended stay hotels
Modified American Plan
19. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
What is the average daily rate?
Market segmentation
When are lodging analysts bullish on hotel stocks?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
20. Tall organization/ small number of employees report to a supervisor
Mansio
What is a narrow span of control?
Guest expectations
What is inelastic demand?
21. Coupons used by members of tour groups to pay for meals etc...
Tour package coupons
What is the responsibility of the reservations?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Forcasted rooms revenue
22. Under 150 rooms
Mansio
How the hotel size that has the largest percentage
Distribution of the reports is the final step in night audit process?
Extended stay hotels
23. Hotel holds room until 4 or 6
Top down or bottom up
What is a block?
Non-guaranteed reservation?
What is a guest account?
24. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand
Why do hotels offer discounted rates?
What is a narrow span of control?
How do you calculate the % of no shows?
Over
25. 1990; accomodate guests and employees with disabilities
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Over
ADA
What is corporate rate?
26. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND
The difference between guest accounts and house accounts ?
What is Room status discrepancy ?
Tourism
Non-guaranteed reservation?
27. Expedia or Orbitz
What is a guaranteed reservation?
What is rack rate?
What is a third-party distribution company?
Role of management
28. Rooms department revenue divided by expected number of rooms sold
What is a wide span of control?
How to calculate average room rate?
Discuss a weakness of functional organizational design.
Taberna
29. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
30. Uniformed services/FD
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Ideal Room Rate
Distribution of the reports is the final step in night audit process?
Who deals with the arrival of guests?
31. No - there aren't - it is self proclaimed - not awarded
Market segmentation
Taberna
Reality
Is there really such a thing as a six or seven star hotel?
32. Owns the hotel but retains a chain or independent management company to operate the property
The difference between guest accounts and house accounts ?
Short
What is corporate rate?
NON REIT Owner
33. The process of recording transactions onto a folio
Paying off the due bank
Role of management
Give an example of a fence used in the hotel industry
What is posting?
34. Appeal to both business and leisure travelers
What are 'fences'?
Who is the keys of gold?
Tourism
Suite hotels and extended stay hotels
35. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
36. Rooms revenue divided by number of rooms sold
Moments of truth
What are the six steps in the Revenue Management Model?
What is the average daily rate?
Reality
37. Not sensitive to price. Business travel market
What is inelastic demand?
Moments of truth
What completes the registration process?
What is a guaranteed reservation?
38. Tangibles - reliability - responsiveness - assurance and empathy
What is a guest ledger
Dimensions of Service Quality
Merchant discount fee
Non-collectible account
39. Concierge/bellstaff
TShe income Audit
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Who is the keys of gold?
What is housekeeping status?
40. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
Franchisor
How to calculate average room rate?
What is posting?
Code of Hammurabi
41. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.
Franchisor loading corporation
Give an example of a fence used in the hotel industry
Where will the majority of the global growth take place
Caravanseri
42. Where the poorer people stayed when traveling in the Roman Empire
Taberna
What is a guest folio?
Suite hotels
Cut off date?
43. Housekeeping
Room assignment process
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
What is the largest department?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
44. 70% occupancy - each room category is occupied at 70%.
Discuss a weakness of functional organizational design.
NON REIT Owner
Ideal Room Rate
Confirmed reservation?
45. Very sensitive to price. Leisure travel market
Guest expectations
What is elastic demand?
What is the responsibility of the reservations?
Service recovery
46. Flat organization/ large number of employees reporting to one supervisor
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Confirmed reservation?
What is housekeeping status?
What is a wide span of control?
47. Occupancy %
Moments of truth
What is the most used operating ratio?
How do u calculate occupancy %?
Chain Management
48. The hotel's standard published rate
NON REIT Owner
Ideal Room Rate
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
What is rack rate?
49. Number of rooms occupied divided by number of rooms available
Who is the keys of gold?
What are 'fences'?
What is a narrow span of control?
How do u calculate occupancy %?
50. Luxury - upper-upscale - upscale
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What is a guaranteed reservation?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
When does the night audit begin?