Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. # of room no shows divided by # of room reservations






2. If the bill is not paid - hotel cannot recover tip already paid out






3. Coupons used by members of tour groups to pay for meals etc...






4. Reservations






5. Appeal to both business and leisure travelers






6. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






7. Blocking/pre-assigning rooms






8. More money in cash drawer than should be






9. Rooms revenue divided by number of rooms sold






10. The first place where a lot of people could stay overnight and keep all their animals etc






11. Means to expand quickly with little capital -collect franchise fees






12. Hotel holds room until 4 or 6






13. A number of rooms set aside for a group






14. A statement of all transactions that affect the balance of an account






15. Turning away free independent traveler guests for lack of rooms due to group business






16. Tall organization/ small number of employees report to a supervisor






17. Coles Ordinary






18. Retained to manage a hotel on behalf of the owner






19. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






20. Where the rich people stayed when traveling in the Roman Empire






21. Difference between 'What should be' and 'what is'






22. Reservations and non refundable purchases for price sensitive guests versus opposite






23. Date when group blocked rooms return to hotel room inventory






24. Negotiated based on number of rooms






25. Occupancy %






26. Tangibles - reliability - responsiveness - assurance and empathy






27. A collection of all transactions incurred by a guest.






28. Huge capital investment needed. Time to wait on zoning and construction.






29. Owns hotel brands and sells the right to use them






30. Reality < expectations dissatisfied






31. FD/PBX






32. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






33. Room + 2 meals






34. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






35. Concierge/bellstaff






36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






37. The hotel's standard published rate






38. To sell every available room at the most profitable rate






39. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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40. 6%? look up






41. 'end of day'






42. Owns hotels affiliated with chain brands






43. Encourages department performance instead of the main goal which is overall hotel performance






44. 70% occupancy - each room category is occupied at 70%.






45. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






46. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






47. Where the poorer people stayed when traveling in the Roman Empire






48. The difference between money taken in and paid out






49. An organization member has the right to make a decision without obtaining approval from a higher level manager.






50. Cashier (FD)/ uniformed services