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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owns hotel brands and sells the right to use them
Caravanseri
Franchisor
Tourism
What is booked mean?
2. Reality < expectations dissatisfied
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Why do hotels offer discounted rates?
Guest expectations
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
3. Hotel gets money later - pays employee up-front
Non-collectible account
Give an example of a fence used in the hotel industry
Float Losses
Franchisor loading corporation
4. Owns the hotel but retains a chain or independent management company to operate the property
Mansio
What is Room status discrepancy ?
NON REIT Owner
Who deals with the departure of the guests?
5. 1990; accomodate guests and employees with disabilities
Airport hotels
What is a guest folio?
ADA
What is a block?
6. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
What is Room status discrepancy ?
Confirmed reservation?
Paying off house vouchers
What is decentralization?
7. Address expectations and reality with honest advertising and training employees 'over delivery'
When are lodging analysts bullish on hotel stocks?
What is a guest ledger
Role of management
How the hotel size that has the largest percentage
8. Flat organization/ large number of employees reporting to one supervisor
Guest expectations
Net Receipts
Tourism
What is a wide span of control?
9. Cash according to accounts
Guest satisfaction
Non-guaranteed reservation?
WHat department is the heart of the hotel?
What should be
10. Harder to get than 5 diamond
Forbes 5 star
Paying off the due bank
Suite hotels and extended stay hotels
What is a block?
11. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
How do u calculate occupancy %?
What is a guest account?
Top down or bottom up
Airport hotels
12. More money in cash drawer than should be
What is rack rate?
Over
What is centralization?
What should be
13. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
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14. No difference - just sounds nicer
Suite hotels
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
What was the first Inn?
What is the difference between an employee and an associate?
15. Issuing the room key
What completes the registration process?
Who deals with the departure of the guests?
Due bank
What is housekeeping status?
16. Not sensitive to price. Business travel market
What is inelastic demand?
Forcasted rooms revenue
What is rack rate?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
17. Encourages department performance instead of the main goal which is overall hotel performance
What are the six steps in the Revenue Management Model?
What is corporate rate?
Discuss a weakness of functional organizational design.
Suite hotels and extended stay hotels
18. Reversal of problem; solving the problem and retaining the goodwill of the customer.
Forcasted rooms revenue
What is a guest account?
Ideal Room Rate
Service recovery
19. Turning away free independent traveler guests for lack of rooms due to group business
Guest satisfaction
What is displacement?
What completes the registration process?
Forcasted rooms revenue
20. Determines a rooms short term availability
Moments of truth
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
What is housekeeping status?
21. Set of registered hotel guest accounts
What is a block?
How to calculate average room rate?
What is a guest ledger
What is...
22. When more money is paid out than comes in and the cashier uses his bank for the payment
Due bank
Over or Short
Confirmed reservation?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
23. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day
TShe income Audit
Code of Hammurabi
Over
What is a guaranteed reservation?
24. Expedia or Orbitz
Extended stay hotels
Service recovery
What is a third-party distribution company?
The difference between guest accounts and house accounts ?
25. The difference between money taken in and paid out
Independent Management Company
Net Receipts
Tour package coupons
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
26. 10000 divided by 95 + 5=10000 divided by 100=100$
Forcasted rooms revenue
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
10000 rooms revenue. Sold 95 rooms with 5 comps
The difference between guest accounts and house accounts ?
27. The process of recording transactions onto a folio
What is wash (down)?
What completes the registration process?
What is posting?
What is reservation status?
28. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
What is the difference between an employee and an associate?
Market Segmentation
Mansio
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
29. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)
Suite hotels
When would you want to use a minimum LOS control?
What is wash (down)?
Moments of truth
30. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
Mansio
When are lodging analysts bullish on hotel stocks?
Code of Hammurabi
Over or Short
31. 'end of day'
When does the night audit begin?
Dimensions of Service Quality
Modified American Plan
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
32. Where the poorer people stayed when traveling in the Roman Empire
What is group rate?
What is a guest folio?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Taberna
33. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.
Over or Short
Franchisor loading corporation
How do u calculate occupancy %?
Suite hotels
34. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged
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35. Housekeeping status differs from front desk status
Distribution of the reports is the final step in night audit process?
What is Room status discrepancy ?
Why do hotels offer discounted rates?
What is a guest account?
36. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
Forcasted rooms revenue
Suite hotels
Caravanseri
What is the American Plan?
37. Cashier (FD)/ uniformed services
Who deals with the departure of the guests?
Caravanseri
Forbes 5 star
Over or Short
38. Occupancy %
What is housekeeping status?
Suite hotels and extended stay hotels
What is the most used operating ratio?
How do you calculate the % of no shows?
39. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
What is the American Plan?
Discuss a weakness of functional organizational design.
Paying off the due bank
How do u calculate occupancy %?
40. Separation between classes of hotels - luxury - mid-scale - economy
Market segmentation
What are the differences between a C-Corp. and a REIT?
What is rack rate?
Guest expectations
41. Literally owns and operates hotel
Over
Owner/operator
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
42. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
Paying off the due bank
Over or Short
When would you want to use a minimum LOS control?
What is yield statistoc?
43. A collection of all transactions incurred by a guest.
Room assignment process
What are 'fences'?
What is a guest account?
Who deals with the arrival of guests?
44. Uniformed services/FD
Over or Short
Who deals with the arrival of guests?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is the responsibility of the reservations?
45. China and India
Where will the majority of the global growth take place
What is booked mean?
How the hotel size that has the largest percentage
Ideal Room Rate
46. Owns hotels affiliated with chain brands
How do you calculate the % of no shows?
What is booked mean?
Chain Management
Where will the majority of the global growth take place
47. 70% occupancy - each room category is occupied at 70%.
Tour package coupons
Ideal Room Rate
What is the American Plan?
What is a wide span of control?
48. Actual rooms revenue divided by potential rooms revenue
What is yield statistoc?
Forbes 5 star
What is elastic demand?
What is the American Plan?
49. Means to expand quickly with little capital -collect franchise fees
Top down or bottom up
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What are 'fences'?
50. Reality > expectations 'thrilled'
What is Room status discrepancy ?
What is the American Plan?
Reality
Guest expectations