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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






2. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






3. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






4. The hotel's standard published rate






5. Room + 2 meals






6. Concierge/bellstaff






7. Tall organization/ small number of employees report to a supervisor






8. Luxury - upper-upscale - upscale






9. An organization member has the right to make a decision without obtaining approval from a higher level manager.






10. Set of registered hotel guest accounts






11. Number of rooms occupied divided by number of rooms available






12. Blocking/pre-assigning rooms






13. Address expectations and reality with honest advertising and training employees 'over delivery'






14. Travelers who intend to stay five days or longer and required reduced hotel services






15. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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16. Hotel gets money later - pays employee up-front






17. Issuing the room key






18. Cash according to accounts






19. Coupons used by members of tour groups to pay for meals etc...






20. Room and meals are separate






21. Not sensitive to price. Business travel market






22. Uniformed services/FD






23. Occupancy %






24. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






25. The difference between money taken in and paid out






26. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






27. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






28. Owns the hotel but retains a chain or independent management company to operate the property






29. Date when group blocked rooms return to hotel room inventory






30. Hotel holds room until 4 or 6






31. Service encounters during which service quality is judged; first impression.






32. The separation between rich and poor






33. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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34. Blocking fewer rooms than requested by the group based on past history






35. Cashier (FD)/ uniformed services






36. Harder to get than 5 diamond






37. City Hotel - NY city






38. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






39. 6%? look up






40. Expedia or Orbitz






41. Rooms department revenue divided by expected number of rooms sold






42. Literally owns and operates hotel






43. A collection of all transactions incurred by a guest.






44. FD/PBX






45. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






46. No difference - just sounds nicer






47. The retention of decision making authority by a high level manager






48. 10000 divided by 95 + 5=10000 divided by 100=100$






49. Encourages department performance instead of the main goal which is overall hotel performance






50. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






Can you answer 50 questions in 15 minutes?



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