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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. FD/PBX
Cut off date?
Float Losses
How the hotel size that has the largest percentage
Who deals with the occupancy of the guest?
2. Retained to manage a hotel on behalf of the owner
Who deals with the occupancy of the guest?
Moments of truth
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Independent Management Company
3. A collection of all transactions incurred by a guest.
What is...
What are the six steps in the Revenue Management Model?
What is a guest account?
Over or Short
4. Harder to get than 5 diamond
Independent Management Company
Forbes 5 star
Who deal with the pre arrival of the guests?
Non-guaranteed reservation?
5. 6%? look up
What is a narrow span of control?
Merchant discount fee
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Reality
6. Reality = expectations satisfied
What is elastic demand?
Due bank
ADA
Guest satisfaction
7. Reversal of problem; solving the problem and retaining the goodwill of the customer.
Reality
Is there really such a thing as a six or seven star hotel?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Service recovery
8. 1990; accomodate guests and employees with disabilities
ADA
Caravanseri
Over
What is a wide span of control?
9. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Due bank
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Service recovery
Paying off house vouchers
10. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms
Top down or bottom up
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
TShe income Audit
What is group rate?
11. Cashier (FD)/ uniformed services
Franchisor
Extended stay hotels
Who deals with the departure of the guests?
Who deal with the pre arrival of the guests?
12. Determines a rooms long term availability
Paying off the due bank
Float Losses
What is reservation status?
Is there really such a thing as a six or seven star hotel?
13. Hotel gets money later - pays employee up-front
When are lodging analysts bullish on hotel stocks?
Forcasted rooms revenue
What is yield statistoc?
Float Losses
14. Under 150 rooms
What is rack rate?
What is a guest folio?
How the hotel size that has the largest percentage
Chain Management
15. Travelers who intend to stay five days or longer and required reduced hotel services
Extended stay hotels
Distribution of the reports is the final step in night audit process?
What is a guaranteed reservation?
What is decentralization?
16. Huge capital investment needed. Time to wait on zoning and construction.
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Due bank
Paying off the due bank
Paying off house vouchers
17. 'end of day'
Over or Short
When does the night audit begin?
Owner/operator
How to calculate average room rate?
18. Reality < expectations dissatisfied
Airport hotels
WHat department is the heart of the hotel?
Guest expectations
What is reservation status?
19. If the bill is not paid - hotel cannot recover tip already paid out
Non-collectible account
Taberna
How to calculate average room rate?
Service recovery
20. Tall organization/ small number of employees report to a supervisor
Role of management
Confirmed reservation?
How do u calculate occupancy %?
What is a narrow span of control?
21. Reservations and non refundable purchases for price sensitive guests versus opposite
Give an example of a fence used in the hotel industry
Market Segmentation
Where will the majority of the global growth take place
Airport hotels
22. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Float Losses
Paying off the due bank
Guest satisfaction
23. True
Is there really such a thing as a six or seven star hotel?
NON REIT Owner
Distribution of the reports is the final step in night audit process?
What should be
24. No - there aren't - it is self proclaimed - not awarded
What is reservation status?
Mansio
Is there really such a thing as a six or seven star hotel?
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
25. Actual rooms revenue divided by potential rooms revenue
What is yield statistoc?
What is a block?
What is group rate?
Chain Management
26. Expedia or Orbitz
What is a third-party distribution company?
Confirmed reservation?
What are the six steps in the Revenue Management Model?
TShe income Audit
27. Date when group blocked rooms return to hotel room inventory
What are the differences between a C-Corp. and a REIT?
Forcasted rooms revenue
Mansio
Cut off date?
28. When more money is paid out than comes in and the cashier uses his bank for the payment
Due bank
What is a wide span of control?
Taberna
Discuss a weakness of functional organizational design.
29. Issuing the room key
What completes the registration process?
What is corporate rate?
Give an example of a fence used in the hotel industry
Market Segmentation
30. The separation between rich and poor
Moments of truth
Who deals with the occupancy of the guest?
Market Segmentation
How the hotel size that has the largest percentage
31. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
When are lodging analysts bullish on hotel stocks?
Why do hotels offer discounted rates?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
How do you calculate the % of no shows?
32. Luxury - upper-upscale - upscale
Forcasted rooms revenue
Non-guaranteed reservation?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Tourism
33. Actual cash in dollars and cents in the cash drawer
Top down or bottom up
Cut off date?
Paying off the due bank
What is...
34. Flat organization/ large number of employees reporting to one supervisor
How the hotel size that has the largest percentage
What is booked mean?
What is corporate rate?
What is a wide span of control?
35. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests
Code of Hammurabi
The difference between guest accounts and house accounts ?
Role of management
Dimensions of Service Quality
36. Room and meals are separate
What is a third-party distribution company?
European Plan
Ideal Room Rate
Over
37. Housekeeping
Ideal Room Rate
Mansio
10000 rooms revenue. Sold 95 rooms with 5 comps
What is the largest department?
38. Determines a rooms short term availability
Owner/operator
What is corporate rate?
What is housekeeping status?
What is rack rate?
39. China and India
What is posting?
What is the largest department?
What was the first Inn?
Where will the majority of the global growth take place
40. Where the poorer people stayed when traveling in the Roman Empire
Taberna
Short
Suite hotels
What are the six steps in the Revenue Management Model?
41. Not sensitive to price. Business travel market
What is yield statistoc?
What is inelastic demand?
Guest satisfaction
What completes the registration process?
42. To sell every available room at the most profitable rate
What is the responsibility of the reservations?
What is inelastic demand?
What is a narrow span of control?
What is...
43. Turning away free independent traveler guests for lack of rooms due to group business
Give an example of a fence used in the hotel industry
What are the six steps in the Revenue Management Model?
WHat department is the heart of the hotel?
What is displacement?
44. Housekeeping status differs from front desk status
How do u calculate occupancy %?
What is...
Discuss a weakness of functional organizational design.
What is Room status discrepancy ?
45. Literally owns and operates hotel
Owner/operator
Paying off house vouchers
Guest satisfaction
Float Losses
46. Rooms available X occupancy percentage X Average daily rate
What is yield statistoc?
When are lodging analysts bullish on hotel stocks?
Net Receipts
Forcasted rooms revenue
47. 70% occupancy - each room category is occupied at 70%.
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Top down or bottom up
Room assignment process
Ideal Room Rate
48. Number of rooms occupied divided by number of rooms available
How do u calculate occupancy %?
Guest expectations
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Why do hotels offer discounted rates?
49. 95+5=100 divided by 150-25=125=80%
Who is the keys of gold?
Merchant discount fee
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Reality
50. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
What is group rate?
Airport hotels
What is yield statistoc?
Tour package coupons