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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To sell every available room at the most profitable rate






2. Reality > expectations 'thrilled'






3. The retention of decision making authority by a high level manager






4. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






5. Set of registered hotel guest accounts






6. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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7. Uniformed services/FD






8. Room + 2 meals






9. Rooms available X occupancy percentage X Average daily rate






10. Actual rooms revenue divided by potential rooms revenue






11. City Hotel - NY city






12. Not sensitive to price. Business travel market






13. 'end of day'






14. Hotel holds room until 4 or 6






15. A number of rooms set aside for a group






16. Determines a rooms long term availability






17. Blocking/pre-assigning rooms






18. Very sensitive to price. Leisure travel market






19. The separation between rich and poor






20. Service encounters during which service quality is judged; first impression.






21. Actual cash in dollars and cents in the cash drawer






22. Blocking fewer rooms than requested by the group based on past history






23. Date when group blocked rooms return to hotel room inventory






24. Housekeeping






25. FD/PBX






26. Reservations and non refundable purchases for price sensitive guests versus opposite






27. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






28. 10000 divided by 95 + 5=10000 divided by 100=100$






29. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






30. Appeal to both business and leisure travelers






31. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






32. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






33. Rooms department revenue divided by expected number of rooms sold






34. Difference between 'What should be' and 'what is'






35. Owns hotel brands and sells the right to use them






36. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






37. Turning away free independent traveler guests for lack of rooms due to group business






38. Reservations






39. 95+5=100 divided by 150-25=125=80%






40. No - there aren't - it is self proclaimed - not awarded






41. Cash according to accounts






42. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






43. 70% occupancy - each room category is occupied at 70%.






44. The process of recording transactions onto a folio






45. Less money in cash drawer than should be






46. Literally owns and operates hotel






47. An organization member has the right to make a decision without obtaining approval from a higher level manager.






48. Negotiated based on number of rooms






49. Under 150 rooms






50. True