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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organization member has the right to make a decision without obtaining approval from a higher level manager.






2. Owns hotels affiliated with chain brands






3. Reality < expectations dissatisfied






4. Housekeeping






5. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






6. Cashier (FD)/ uniformed services






7. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






8. Occupancy %






9. The first place where a lot of people could stay overnight and keep all their animals etc






10. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






11. China and India






12. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






13. Means to expand quickly with little capital -collect franchise fees






14. Room + 2 meals






15. Concierge/bellstaff






16. Separation between classes of hotels - luxury - mid-scale - economy






17. 6%? look up






18. 1990; accomodate guests and employees with disabilities






19. Travelers who intend to stay five days or longer and required reduced hotel services






20. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






21. Reversal of problem; solving the problem and retaining the goodwill of the customer.






22. Coles Ordinary






23. Rooms department revenue divided by expected number of rooms sold






24. Blocking fewer rooms than requested by the group based on past history






25. Rooms available X occupancy percentage X Average daily rate






26. Difference between 'What should be' and 'what is'






27. 70% occupancy - each room category is occupied at 70%.






28. The difference between money taken in and paid out






29. Determines a rooms short term availability






30. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






31. Encourages department performance instead of the main goal which is overall hotel performance






32. Not sensitive to price. Business travel market






33. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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34. Blocking/pre-assigning rooms






35. 'end of day'






36. The retention of decision making authority by a high level manager






37. Very sensitive to price. Leisure travel market






38. Luxury - upper-upscale - upscale






39. Reservations and non refundable purchases for price sensitive guests versus opposite






40. If the bill is not paid - hotel cannot recover tip already paid out






41. Under 150 rooms






42. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






43. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






44. # of room no shows divided by # of room reservations






45. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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46. Negotiated based on number of rooms






47. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






48. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






49. Rooms actually reserved by group members






50. Housekeeping status differs from front desk status







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Can you answer 50 questions in 15 minutes?


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