Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Turning away free independent traveler guests for lack of rooms due to group business






2. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






3. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






4. Issuing the room key






5. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






6. Rooms actually reserved by group members






7. Coles Ordinary






8. Where the rich people stayed when traveling in the Roman Empire






9. Travelers who intend to stay five days or longer and required reduced hotel services






10. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






11. FD/PBX






12. Room and meals are separate






13. The separation between rich and poor






14. # of room no shows divided by # of room reservations






15. Housekeeping status differs from front desk status






16. Cash according to accounts






17. Front Desk






18. Address expectations and reality with honest advertising and training employees 'over delivery'






19. More money in cash drawer than should be






20. Coupons used by members of tour groups to pay for meals etc...






21. An organization member has the right to make a decision without obtaining approval from a higher level manager.






22. 6%? look up






23. Concierge/bellstaff






24. China and India






25. Reservations






26. Number of rooms occupied divided by number of rooms available






27. Less money in cash drawer than should be






28. A number of rooms set aside for a group






29. Rooms available X occupancy percentage X Average daily rate






30. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






31. If the bill is not paid - hotel cannot recover tip already paid out






32. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






33. Owns hotel brands and sells the right to use them






34. A statement of all transactions that affect the balance of an account






35. Determines a rooms short term availability






36. Reservations and non refundable purchases for price sensitive guests versus opposite






37. Tangibles - reliability - responsiveness - assurance and empathy






38. Service encounters during which service quality is judged; first impression.






39. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






40. Uniformed services/FD






41. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






42. Actual rooms revenue divided by potential rooms revenue






43. Owns hotels affiliated with chain brands






44. Flat organization/ large number of employees reporting to one supervisor






45. Cashier (FD)/ uniformed services






46. 'end of day'






47. Rooms revenue divided by number of rooms sold






48. Encourages department performance instead of the main goal which is overall hotel performance






49. Occupancy %






50. 70% occupancy - each room category is occupied at 70%.