Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. FD/PBX






2. Retained to manage a hotel on behalf of the owner






3. A collection of all transactions incurred by a guest.






4. Harder to get than 5 diamond






5. 6%? look up






6. Reality = expectations satisfied






7. Reversal of problem; solving the problem and retaining the goodwill of the customer.






8. 1990; accomodate guests and employees with disabilities






9. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






10. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






11. Cashier (FD)/ uniformed services






12. Determines a rooms long term availability






13. Hotel gets money later - pays employee up-front






14. Under 150 rooms






15. Travelers who intend to stay five days or longer and required reduced hotel services






16. Huge capital investment needed. Time to wait on zoning and construction.






17. 'end of day'






18. Reality < expectations dissatisfied






19. If the bill is not paid - hotel cannot recover tip already paid out






20. Tall organization/ small number of employees report to a supervisor






21. Reservations and non refundable purchases for price sensitive guests versus opposite






22. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






23. True






24. No - there aren't - it is self proclaimed - not awarded






25. Actual rooms revenue divided by potential rooms revenue






26. Expedia or Orbitz






27. Date when group blocked rooms return to hotel room inventory






28. When more money is paid out than comes in and the cashier uses his bank for the payment






29. Issuing the room key






30. The separation between rich and poor






31. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






32. Luxury - upper-upscale - upscale






33. Actual cash in dollars and cents in the cash drawer






34. Flat organization/ large number of employees reporting to one supervisor






35. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






36. Room and meals are separate






37. Housekeeping






38. Determines a rooms short term availability






39. China and India






40. Where the poorer people stayed when traveling in the Roman Empire






41. Not sensitive to price. Business travel market






42. To sell every available room at the most profitable rate






43. Turning away free independent traveler guests for lack of rooms due to group business






44. Housekeeping status differs from front desk status






45. Literally owns and operates hotel






46. Rooms available X occupancy percentage X Average daily rate






47. 70% occupancy - each room category is occupied at 70%.






48. Number of rooms occupied divided by number of rooms available






49. 95+5=100 divided by 150-25=125=80%






50. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants