Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reality < expectations dissatisfied






2. Appeal to both business and leisure travelers






3. Negotiated based on number of rooms






4. Cashier (FD)/ uniformed services






5. The first place where a lot of people could stay overnight and keep all their animals etc






6. Huge capital investment needed. Time to wait on zoning and construction.






7. Provided to frequent business guests






8. Tangibles - reliability - responsiveness - assurance and empathy






9. Encourages department performance instead of the main goal which is overall hotel performance






10. The difference between money taken in and paid out






11. 1990; accomodate guests and employees with disabilities






12. Coupons used by members of tour groups to pay for meals etc...






13. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






14. A statement of all transactions that affect the balance of an account






15. Literally owns and operates hotel






16. Owns hotels affiliated with chain brands






17. Very sensitive to price. Leisure travel market






18. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


19. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






20. When more money is paid out than comes in and the cashier uses his bank for the payment






21. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






22. Separation between classes of hotels - luxury - mid-scale - economy






23. Rooms available X occupancy percentage X Average daily rate






24. Hotel gets money later - pays employee up-front






25. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






26. Expedia or Orbitz






27. Retained to manage a hotel on behalf of the owner






28. If the bill is not paid - hotel cannot recover tip already paid out






29. Blocking/pre-assigning rooms






30. Rooms department revenue divided by expected number of rooms sold






31. Determines a rooms long term availability






32. Rooms actually reserved by group members






33. Difference between 'What should be' and 'what is'






34. Housekeeping






35. A number of rooms set aside for a group






36. Travelers who intend to stay five days or longer and required reduced hotel services






37. The hotel's standard published rate






38. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






39. Hotel holds room until 4 or 6






40. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






41. 70% occupancy - each room category is occupied at 70%.






42. FD/PBX






43. Reversal of problem; solving the problem and retaining the goodwill of the customer.






44. Actual rooms revenue divided by potential rooms revenue






45. The process of recording transactions onto a folio






46. Issuing the room key






47. City Hotel - NY city






48. More money in cash drawer than should be






49. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






50. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed