Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cash according to accounts






2. The difference between money taken in and paid out






3. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






4. Actual rooms revenue divided by potential rooms revenue






5. The retention of decision making authority by a high level manager






6. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






7. No - there aren't - it is self proclaimed - not awarded






8. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






9. Uniformed services/FD






10. Service encounters during which service quality is judged; first impression.






11. 1990; accomodate guests and employees with disabilities






12. Hotel gets money later - pays employee up-front






13. Blocking/pre-assigning rooms






14. 95+5=100 divided by 150-25=125=80%






15. Set of registered hotel guest accounts






16. 6%? look up






17. Reservations and non refundable purchases for price sensitive guests versus opposite






18. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






19. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


20. Housekeeping status differs from front desk status






21. 10000 divided by 95 + 5=10000 divided by 100=100$






22. Travelers who intend to stay five days or longer and required reduced hotel services






23. To sell every available room at the most profitable rate






24. Expedia or Orbitz






25. When more money is paid out than comes in and the cashier uses his bank for the payment






26. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






27. Separation between classes of hotels - luxury - mid-scale - economy






28. Huge capital investment needed. Time to wait on zoning and construction.






29. No difference - just sounds nicer






30. Under 150 rooms






31. Owns hotel brands and sells the right to use them






32. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


33. True






34. City Hotel - NY city






35. Room + 2 meals






36. Date when group blocked rooms return to hotel room inventory






37. Coupons used by members of tour groups to pay for meals etc...






38. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






39. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






40. Cashier (FD)/ uniformed services






41. Flat organization/ large number of employees reporting to one supervisor






42. Reality > expectations 'thrilled'






43. Difference between 'What should be' and 'what is'






44. Issuing the room key






45. Front Desk






46. Reality < expectations dissatisfied






47. A number of rooms set aside for a group






48. Hotel holds room until 4 or 6






49. Literally owns and operates hotel






50. A statement of all transactions that affect the balance of an account