Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Flat organization/ large number of employees reporting to one supervisor






2. Tangibles - reliability - responsiveness - assurance and empathy






3. Coupons used by members of tour groups to pay for meals etc...






4. No - there aren't - it is self proclaimed - not awarded






5. Luxury - upper-upscale - upscale






6. Reservations and non refundable purchases for price sensitive guests versus opposite






7. Tall organization/ small number of employees report to a supervisor






8. Reservations






9. Retained to manage a hotel on behalf of the owner






10. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






11. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






12. Actual rooms revenue divided by potential rooms revenue






13. Rooms revenue divided by number of rooms sold






14. Number of rooms occupied divided by number of rooms available






15. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






16. To sell every available room at the most profitable rate






17. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






18. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






19. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






20. Rooms department revenue divided by expected number of rooms sold






21. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






22. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






23. Room and meals are separate






24. Rooms actually reserved by group members






25. The separation between rich and poor






26. The process of recording transactions onto a folio






27. A number of rooms set aside for a group






28. 1990; accomodate guests and employees with disabilities






29. Front Desk






30. Determines a rooms long term availability






31. Travelers who intend to stay five days or longer and required reduced hotel services






32. Expedia or Orbitz






33. Date when group blocked rooms return to hotel room inventory






34. City Hotel - NY city






35. When more money is paid out than comes in and the cashier uses his bank for the payment






36. Provided to frequent business guests






37. Uniformed services/FD






38. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






39. Housekeeping status differs from front desk status






40. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






41. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






42. Set of registered hotel guest accounts






43. Owns the hotel but retains a chain or independent management company to operate the property






44. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






45. Determines a rooms short term availability






46. Reality = expectations satisfied






47. Huge capital investment needed. Time to wait on zoning and construction.






48. Cashier (FD)/ uniformed services






49. Reality < expectations dissatisfied






50. Owns hotels affiliated with chain brands