Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organization member has the right to make a decision without obtaining approval from a higher level manager.






2. Appeal to both business and leisure travelers






3. Reality < expectations dissatisfied






4. True






5. 95+5=100 divided by 150-25=125=80%






6. Actual rooms revenue divided by potential rooms revenue






7. Owns hotel brands and sells the right to use them






8. Set of registered hotel guest accounts






9. To sell every available room at the most profitable rate






10. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






11. Uniformed services/FD






12. No difference - just sounds nicer






13. Determines a rooms long term availability






14. Actual cash in dollars and cents in the cash drawer






15. Hotel gets money later - pays employee up-front






16. Date when group blocked rooms return to hotel room inventory






17. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






18. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






19. Housekeeping






20. The difference between money taken in and paid out






21. Reality > expectations 'thrilled'






22. Coles Ordinary






23. Issuing the room key






24. Blocking/pre-assigning rooms






25. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






26. Blocking fewer rooms than requested by the group based on past history






27. Retained to manage a hotel on behalf of the owner






28. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






29. Determines a rooms short term availability






30. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






31. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






32. Cash according to accounts






33. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






34. Very sensitive to price. Leisure travel market






35. Less money in cash drawer than should be






36. China and India






37. Reality = expectations satisfied






38. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






39. Tangibles - reliability - responsiveness - assurance and empathy






40. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






41. FD/PBX






42. Means to expand quickly with little capital -collect franchise fees






43. Provided to frequent business guests






44. 10000 divided by 95 + 5=10000 divided by 100=100$






45. Where the poorer people stayed when traveling in the Roman Empire






46. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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47. Not sensitive to price. Business travel market






48. Hotel holds room until 4 or 6






49. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






50. Cashier (FD)/ uniformed services