Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No - there aren't - it is self proclaimed - not awarded






2. Expedia or Orbitz






3. Turning away free independent traveler guests for lack of rooms due to group business






4. Set of registered hotel guest accounts






5. Rooms revenue divided by number of rooms sold






6. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






7. The separation between rich and poor






8. Address expectations and reality with honest advertising and training employees 'over delivery'






9. Reality < expectations dissatisfied






10. Owns hotels affiliated with chain brands






11. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






12. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






13. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






14. Housekeeping






15. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






16. Travelers who intend to stay five days or longer and required reduced hotel services






17. The hotel's standard published rate






18. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






19. More money in cash drawer than should be






20. Where the rich people stayed when traveling in the Roman Empire






21. Service encounters during which service quality is judged; first impression.






22. Not sensitive to price. Business travel market






23. Front Desk






24. The difference between money taken in and paid out






25. The process of recording transactions onto a folio






26. Blocking/pre-assigning rooms






27. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






28. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






29. Difference between 'What should be' and 'what is'






30. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






31. If the bill is not paid - hotel cannot recover tip already paid out






32. Reservations and non refundable purchases for price sensitive guests versus opposite






33. Rooms actually reserved by group members






34. Huge capital investment needed. Time to wait on zoning and construction.






35. City Hotel - NY city






36. # of room no shows divided by # of room reservations






37. Blocking fewer rooms than requested by the group based on past history






38. Luxury - upper-upscale - upscale






39. Under 150 rooms






40. 'end of day'






41. Owns hotel brands and sells the right to use them






42. Less money in cash drawer than should be






43. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






44. Reality = expectations satisfied






45. Determines a rooms long term availability






46. True






47. Number of rooms occupied divided by number of rooms available






48. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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49. Actual rooms revenue divided by potential rooms revenue






50. Cash according to accounts