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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Front Desk
WHat department is the heart of the hotel?
Paying off house vouchers
When does the night audit begin?
Airport hotels
2. 1990; accomodate guests and employees with disabilities
Market segmentation
Airport hotels
WHat department is the heart of the hotel?
ADA
3. City Hotel - NY city
What was the first Hotel?
Code of Hammurabi
What is wash (down)?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
4. Harder to get than 5 diamond
What is a block?
Forbes 5 star
What is housekeeping status?
What was the first Hotel?
5. Hotel holds room until 4 or 6
Who deals with the occupancy of the guest?
What is a guaranteed reservation?
Independent Management Company
Non-guaranteed reservation?
6. A number of rooms set aside for a group
What is a block?
Over or Short
Taberna
TShe income Audit
7. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Who deals with the departure of the guests?
Extended stay hotels
Paying off house vouchers
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
8. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day
What is rack rate?
TShe income Audit
Ideal Room Rate
Airport hotels
9. 6%? look up
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is the largest department?
What is corporate rate?
Discuss a weakness of functional organizational design.
10. The process of recording transactions onto a folio
What is corporate rate?
Moments of truth
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is posting?
11. Housekeeping
What is the largest department?
Over or Short
What are 'fences'?
Forcasted rooms revenue
12. To sell every available room at the most profitable rate
European Plan
What is the responsibility of the reservations?
What is the average daily rate?
Caravanseri
13. If the bill is not paid - hotel cannot recover tip already paid out
Non-collectible account
Cut off date?
Market Segmentation
What is...
14. Expedia or Orbitz
Top down or bottom up
What is a third-party distribution company?
Guest satisfaction
Ideal Room Rate
15. Retained to manage a hotel on behalf of the owner
Independent Management Company
Tourism
What are the differences between a C-Corp. and a REIT?
What was the first Inn?
16. Difference between 'What should be' and 'what is'
Over or Short
What is group rate?
NON REIT Owner
Due bank
17. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand
What is a block?
Why do hotels offer discounted rates?
How do you calculate the % of no shows?
ADA
18. Owns hotels affiliated with chain brands
How do u calculate occupancy %?
Chain Management
Reality
Mansio
19. China and India
Who deal with the pre arrival of the guests?
Suite hotels
Where will the majority of the global growth take place
Is there really such a thing as a six or seven star hotel?
20. The hotel's standard published rate
What is rack rate?
What completes the registration process?
When are lodging analysts bullish on hotel stocks?
What is...
21. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged
22. Very sensitive to price. Leisure travel market
What is elastic demand?
Float Losses
Dimensions of Service Quality
Market segmentation
23. Rooms revenue divided by number of rooms sold
What is the average daily rate?
The difference between guest accounts and house accounts ?
Owner/operator
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
24. Literally owns and operates hotel
When does the night audit begin?
Market segmentation
Owner/operator
Short
25. 95+5=100 divided by 150-25=125=80%
Chain Management
TShe income Audit
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What is decentralization?
26. Provided to frequent business guests
When are lodging analysts bullish on hotel stocks?
Is there really such a thing as a six or seven star hotel?
What is corporate rate?
ADA
27. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What are the differences between a C-Corp. and a REIT?
Code of Hammurabi
28. Means to expand quickly with little capital -collect franchise fees
Franchisor loading corporation
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What is centralization?
Who deals with the departure of the guests?
29. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues
Net Receipts
The difference between guest accounts and house accounts ?
What are the six steps in the Revenue Management Model?
What is the largest department?
30. Room + 2 meals
Modified American Plan
What is a narrow span of control?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is the average daily rate?
31. Cash according to accounts
Over or Short
Over
Top down or bottom up
What should be
32. Hotel gets money later - pays employee up-front
Float Losses
Top down or bottom up
Who is the keys of gold?
When would you want to use a minimum LOS control?
33. Cashier (FD)/ uniformed services
What is a guest account?
Who deals with the departure of the guests?
Suite hotels and extended stay hotels
Forcasted rooms revenue
34. Housekeeping status differs from front desk status
What is housekeeping status?
Code of Hammurabi
What are the differences between a C-Corp. and a REIT?
What is Room status discrepancy ?
35. Coupons used by members of tour groups to pay for meals etc...
Tour package coupons
How do u calculate occupancy %?
What is elastic demand?
What is decentralization?
36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines
What are the differences between a C-Corp. and a REIT?
Who deals with the arrival of guests?
What is inelastic demand?
Where will the majority of the global growth take place
37. Occupancy %
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
What is the most used operating ratio?
When are lodging analysts bullish on hotel stocks?
Market Segmentation
38. Reservations and non refundable purchases for price sensitive guests versus opposite
What is...
Ideal Room Rate
Give an example of a fence used in the hotel industry
What is inelastic demand?
39. A collection of all transactions incurred by a guest.
What is a guest account?
Mansio
Give an example of a fence used in the hotel industry
Distribution of the reports is the final step in night audit process?
40. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
What is inelastic demand?
What is corporate rate?
Airport hotels
How do you calculate the % of no shows?
41. Where the poorer people stayed when traveling in the Roman Empire
Role of management
Franchisor loading corporation
European Plan
Taberna
42. More money in cash drawer than should be
WHat department is the heart of the hotel?
Over
What are 'fences'?
Who deals with the occupancy of the guest?
43. The separation between rich and poor
Market Segmentation
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
NON REIT Owner
ADA
44. True
When would you want to use a minimum LOS control?
How the hotel size that has the largest percentage
Distribution of the reports is the final step in night audit process?
Confirmed reservation?
45. An organization member has the right to make a decision without obtaining approval from a higher level manager.
NON REIT Owner
What is centralization?
What is reservation status?
What is decentralization?
46. 10000 divided by 95 + 5=10000 divided by 100=100$
Chain Management
10000 rooms revenue. Sold 95 rooms with 5 comps
What completes the registration process?
Forbes 5 star
47. Rooms actually reserved by group members
What is a block?
Caravanseri
What is booked mean?
How do you calculate the % of no shows?
48. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
Independent Management Company
Dimensions of Service Quality
Guest expectations
Merchant discount fee
49. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
How the hotel size that has the largest percentage
What is the American Plan?
Moments of truth
Paying off the due bank
50. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)
Franchisor
What is inelastic demand?
Suite hotels
What is group rate?