Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No - there aren't - it is self proclaimed - not awarded






2. Rooms revenue divided by number of rooms sold






3. City Hotel - NY city






4. 95+5=100 divided by 150-25=125=80%






5. Owns hotel brands and sells the right to use them






6. Reality > expectations 'thrilled'






7. Turning away free independent traveler guests for lack of rooms due to group business






8. The difference between money taken in and paid out






9. Housekeeping status differs from front desk status






10. Less money in cash drawer than should be






11. The first place where a lot of people could stay overnight and keep all their animals etc






12. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






13. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






14. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






15. An organization member has the right to make a decision without obtaining approval from a higher level manager.






16. To sell every available room at the most profitable rate






17. Difference between 'What should be' and 'what is'






18. 'end of day'






19. Uniformed services/FD






20. Luxury - upper-upscale - upscale






21. Hotel holds room until 4 or 6






22. China and India






23. Negotiated based on number of rooms






24. Under 150 rooms






25. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






26. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






27. Cashier (FD)/ uniformed services






28. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






29. Address expectations and reality with honest advertising and training employees 'over delivery'






30. Reality < expectations dissatisfied






31. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






32. Literally owns and operates hotel






33. Owns the hotel but retains a chain or independent management company to operate the property






34. Front Desk






35. Encourages department performance instead of the main goal which is overall hotel performance






36. Blocking/pre-assigning rooms






37. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






38. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


39. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






40. Huge capital investment needed. Time to wait on zoning and construction.






41. Separation between classes of hotels - luxury - mid-scale - economy






42. Number of rooms occupied divided by number of rooms available






43. Issuing the room key






44. # of room no shows divided by # of room reservations






45. When more money is paid out than comes in and the cashier uses his bank for the payment






46. FD/PBX






47. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






48. The separation between rich and poor






49. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






50. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking