Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concierge/bellstaff






2. Tall organization/ small number of employees report to a supervisor






3. No difference - just sounds nicer






4. Cashier (FD)/ uniformed services






5. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






6. When more money is paid out than comes in and the cashier uses his bank for the payment






7. Reservations and non refundable purchases for price sensitive guests versus opposite






8. Determines a rooms long term availability






9. Huge capital investment needed. Time to wait on zoning and construction.






10. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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11. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






12. Rooms available X occupancy percentage X Average daily rate






13. Room + 2 meals






14. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






15. Housekeeping status differs from front desk status






16. The process of recording transactions onto a folio






17. Reservations






18. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






19. No - there aren't - it is self proclaimed - not awarded






20. Rooms revenue divided by number of rooms sold






21. Address expectations and reality with honest advertising and training employees 'over delivery'






22. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






23. Flat organization/ large number of employees reporting to one supervisor






24. Blocking/pre-assigning rooms






25. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






26. Very sensitive to price. Leisure travel market






27. 6%? look up






28. Set of registered hotel guest accounts






29. # of room no shows divided by # of room reservations






30. Hotel holds room until 4 or 6






31. Literally owns and operates hotel






32. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






33. Housekeeping






34. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






35. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






36. Negotiated based on number of rooms






37. Actual rooms revenue divided by potential rooms revenue






38. A statement of all transactions that affect the balance of an account






39. Number of rooms occupied divided by number of rooms available






40. 1990; accomodate guests and employees with disabilities






41. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






42. Reality < expectations dissatisfied






43. Occupancy %






44. Date when group blocked rooms return to hotel room inventory






45. Not sensitive to price. Business travel market






46. Provided to frequent business guests






47. 95+5=100 divided by 150-25=125=80%






48. Expedia or Orbitz






49. Coles Ordinary






50. City Hotel - NY city