Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






2. Turning away free independent traveler guests for lack of rooms due to group business






3. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






4. Blocking/pre-assigning rooms






5. Encourages department performance instead of the main goal which is overall hotel performance






6. Travelers who intend to stay five days or longer and required reduced hotel services






7. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






8. Retained to manage a hotel on behalf of the owner






9. Determines a rooms long term availability






10. Where the poorer people stayed when traveling in the Roman Empire






11. Reservations






12. More money in cash drawer than should be






13. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






14. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


15. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






16. City Hotel - NY city






17. Housekeeping






18. FD/PBX






19. Determines a rooms short term availability






20. Room and meals are separate






21. Luxury - upper-upscale - upscale






22. Cashier (FD)/ uniformed services






23. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






24. Expedia or Orbitz






25. Room + 2 meals






26. Provided to frequent business guests






27. True






28. Coles Ordinary






29. 1990; accomodate guests and employees with disabilities






30. Owns hotels affiliated with chain brands






31. Concierge/bellstaff






32. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






33. Address expectations and reality with honest advertising and training employees 'over delivery'






34. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






35. Occupancy %






36. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






37. Rooms available X occupancy percentage X Average daily rate






38. Under 150 rooms






39. Hotel holds room until 4 or 6






40. Blocking fewer rooms than requested by the group based on past history






41. Owns hotel brands and sells the right to use them






42. China and India






43. No - there aren't - it is self proclaimed - not awarded






44. A number of rooms set aside for a group






45. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






46. Set of registered hotel guest accounts






47. 10000 divided by 95 + 5=10000 divided by 100=100$






48. To sell every available room at the most profitable rate






49. Reservations and non refundable purchases for price sensitive guests versus opposite






50. Very sensitive to price. Leisure travel market