Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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2. Encourages department performance instead of the main goal which is overall hotel performance






3. A statement of all transactions that affect the balance of an account






4. Set of registered hotel guest accounts






5. 6%? look up






6. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






7. Housekeeping






8. Issuing the room key






9. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






10. More money in cash drawer than should be






11. City Hotel - NY city






12. Turning away free independent traveler guests for lack of rooms due to group business






13. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






14. Owns the hotel but retains a chain or independent management company to operate the property






15. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






16. Address expectations and reality with honest advertising and training employees 'over delivery'






17. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






18. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






19. Actual cash in dollars and cents in the cash drawer






20. Separation between classes of hotels - luxury - mid-scale - economy






21. Determines a rooms short term availability






22. Reality > expectations 'thrilled'






23. Where the poorer people stayed when traveling in the Roman Empire






24. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






25. Huge capital investment needed. Time to wait on zoning and construction.






26. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






27. Number of rooms occupied divided by number of rooms available






28. Date when group blocked rooms return to hotel room inventory






29. Occupancy %






30. The first place where a lot of people could stay overnight and keep all their animals etc






31. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






32. Means to expand quickly with little capital -collect franchise fees






33. Under 150 rooms






34. Cash according to accounts






35. Housekeeping status differs from front desk status






36. Cashier (FD)/ uniformed services






37. Room + 2 meals






38. Very sensitive to price. Leisure travel market






39. The retention of decision making authority by a high level manager






40. Where the rich people stayed when traveling in the Roman Empire






41. Not sensitive to price. Business travel market






42. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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43. Rooms available X occupancy percentage X Average daily rate






44. Reality = expectations satisfied






45. True






46. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






47. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






48. 1990; accomodate guests and employees with disabilities






49. Reversal of problem; solving the problem and retaining the goodwill of the customer.






50. Difference between 'What should be' and 'what is'