Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No difference - just sounds nicer






2. Reality < expectations dissatisfied






3. Housekeeping status differs from front desk status






4. The hotel's standard published rate






5. 'end of day'






6. The process of recording transactions onto a folio






7. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






8. Concierge/bellstaff






9. Provided to frequent business guests






10. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






11. A collection of all transactions incurred by a guest.






12. Owns the hotel but retains a chain or independent management company to operate the property






13. Actual cash in dollars and cents in the cash drawer






14. Where the rich people stayed when traveling in the Roman Empire






15. Turning away free independent traveler guests for lack of rooms due to group business






16. Luxury - upper-upscale - upscale






17. An organization member has the right to make a decision without obtaining approval from a higher level manager.






18. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






19. Date when group blocked rooms return to hotel room inventory






20. To sell every available room at the most profitable rate






21. Negotiated based on number of rooms






22. The difference between money taken in and paid out






23. Issuing the room key






24. Uniformed services/FD






25. Separation between classes of hotels - luxury - mid-scale - economy






26. Room + 2 meals






27. 6%? look up






28. Reality = expectations satisfied






29. Very sensitive to price. Leisure travel market






30. Rooms revenue divided by number of rooms sold






31. True






32. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






33. Housekeeping






34. Room and meals are separate






35. Occupancy %






36. Appeal to both business and leisure travelers






37. Difference between 'What should be' and 'what is'






38. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






39. No - there aren't - it is self proclaimed - not awarded






40. When more money is paid out than comes in and the cashier uses his bank for the payment






41. Under 150 rooms






42. The retention of decision making authority by a high level manager






43. Flat organization/ large number of employees reporting to one supervisor






44. Determines a rooms short term availability






45. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






46. More money in cash drawer than should be






47. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






48. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






49. Harder to get than 5 diamond






50. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off