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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






2. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






3. The hotel's standard published rate






4. The difference between money taken in and paid out






5. Rooms revenue divided by number of rooms sold






6. 1990; accomodate guests and employees with disabilities






7. 'end of day'






8. Owns hotel brands and sells the right to use them






9. Uniformed services/FD






10. 6%? look up






11. Rooms actually reserved by group members






12. A statement of all transactions that affect the balance of an account






13. Front Desk






14. A number of rooms set aside for a group






15. Where the rich people stayed when traveling in the Roman Empire






16. Room and meals are separate






17. Address expectations and reality with honest advertising and training employees 'over delivery'






18. If the bill is not paid - hotel cannot recover tip already paid out






19. Date when group blocked rooms return to hotel room inventory






20. Issuing the room key






21. Where the poorer people stayed when traveling in the Roman Empire






22. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






23. The retention of decision making authority by a high level manager






24. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






25. An organization member has the right to make a decision without obtaining approval from a higher level manager.






26. 10000 divided by 95 + 5=10000 divided by 100=100$






27. Reality > expectations 'thrilled'






28. Travelers who intend to stay five days or longer and required reduced hotel services






29. Provided to frequent business guests






30. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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31. Determines a rooms short term availability






32. Hotel holds room until 4 or 6






33. Owns hotels affiliated with chain brands






34. Concierge/bellstaff






35. Cashier (FD)/ uniformed services






36. Actual cash in dollars and cents in the cash drawer






37. Huge capital investment needed. Time to wait on zoning and construction.






38. Blocking/pre-assigning rooms






39. Rooms available X occupancy percentage X Average daily rate






40. Flat organization/ large number of employees reporting to one supervisor






41. Actual rooms revenue divided by potential rooms revenue






42. Tangibles - reliability - responsiveness - assurance and empathy






43. Under 150 rooms






44. Luxury - upper-upscale - upscale






45. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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46. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






47. More money in cash drawer than should be






48. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






49. The first place where a lot of people could stay overnight and keep all their animals etc






50. A collection of all transactions incurred by a guest.







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Can you answer 50 questions in 15 minutes?


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