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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel holds room until 4 or 6






2. Not sensitive to price. Business travel market






3. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






4. Housekeeping






5. Reality > expectations 'thrilled'






6. Issuing the room key






7. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






8. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






9. China and India






10. Less money in cash drawer than should be






11. Flat organization/ large number of employees reporting to one supervisor






12. Encourages department performance instead of the main goal which is overall hotel performance






13. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






14. 10000 divided by 95 + 5=10000 divided by 100=100$






15. Reality = expectations satisfied






16. FD/PBX






17. 70% occupancy - each room category is occupied at 70%.






18. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






19. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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20. # of room no shows divided by # of room reservations






21. Reservations






22. Tall organization/ small number of employees report to a supervisor






23. Harder to get than 5 diamond






24. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






25. Luxury - upper-upscale - upscale






26. 6%? look up






27. Rooms revenue divided by number of rooms sold






28. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






29. Reversal of problem; solving the problem and retaining the goodwill of the customer.






30. Where the poorer people stayed when traveling in the Roman Empire






31. Date when group blocked rooms return to hotel room inventory






32. Separation between classes of hotels - luxury - mid-scale - economy






33. An organization member has the right to make a decision without obtaining approval from a higher level manager.






34. The first place where a lot of people could stay overnight and keep all their animals etc






35. 1990; accomodate guests and employees with disabilities






36. Cash according to accounts






37. Difference between 'What should be' and 'what is'






38. A number of rooms set aside for a group






39. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






40. Blocking fewer rooms than requested by the group based on past history






41. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






42. Provided to frequent business guests






43. Owns hotel brands and sells the right to use them






44. Concierge/bellstaff






45. Service encounters during which service quality is judged; first impression.






46. Huge capital investment needed. Time to wait on zoning and construction.






47. Number of rooms occupied divided by number of rooms available






48. Rooms available X occupancy percentage X Average daily rate






49. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






50. A collection of all transactions incurred by a guest.






Can you answer 50 questions in 15 minutes?



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