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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






2. Flat organization/ large number of employees reporting to one supervisor






3. Huge capital investment needed. Time to wait on zoning and construction.






4. Where the poorer people stayed when traveling in the Roman Empire






5. Actual cash in dollars and cents in the cash drawer






6. 1990; accomodate guests and employees with disabilities






7. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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8. City Hotel - NY city






9. The first place where a lot of people could stay overnight and keep all their animals etc






10. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






11. No difference - just sounds nicer






12. Housekeeping status differs from front desk status






13. Owns the hotel but retains a chain or independent management company to operate the property






14. No - there aren't - it is self proclaimed - not awarded






15. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






16. FD/PBX






17. An organization member has the right to make a decision without obtaining approval from a higher level manager.






18. Reversal of problem; solving the problem and retaining the goodwill of the customer.






19. Rooms actually reserved by group members






20. The separation between rich and poor






21. If the bill is not paid - hotel cannot recover tip already paid out






22. A number of rooms set aside for a group






23. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






24. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






25. Concierge/bellstaff






26. Reservations and non refundable purchases for price sensitive guests versus opposite






27. Hotel gets money later - pays employee up-front






28. Room and meals are separate






29. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






30. Hotel holds room until 4 or 6






31. Service encounters during which service quality is judged; first impression.






32. Retained to manage a hotel on behalf of the owner






33. When more money is paid out than comes in and the cashier uses his bank for the payment






34. The process of recording transactions onto a folio






35. More money in cash drawer than should be






36. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






37. 6%? look up






38. Date when group blocked rooms return to hotel room inventory






39. Blocking fewer rooms than requested by the group based on past history






40. To sell every available room at the most profitable rate






41. A collection of all transactions incurred by a guest.






42. Difference between 'What should be' and 'what is'






43. Literally owns and operates hotel






44. 70% occupancy - each room category is occupied at 70%.






45. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






46. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






47. Owns hotel brands and sells the right to use them






48. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






49. # of room no shows divided by # of room reservations






50. Expedia or Orbitz







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Can you answer 50 questions in 15 minutes?


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