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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






2. Set of registered hotel guest accounts






3. Under 150 rooms






4. Blocking fewer rooms than requested by the group based on past history






5. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






6. Means to expand quickly with little capital -collect franchise fees






7. Actual cash in dollars and cents in the cash drawer






8. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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9. Determines a rooms short term availability






10. No difference - just sounds nicer






11. Luxury - upper-upscale - upscale






12. Tall organization/ small number of employees report to a supervisor






13. The difference between money taken in and paid out






14. Where the poorer people stayed when traveling in the Roman Empire






15. Cash according to accounts






16. Front Desk






17. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






18. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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19. Flat organization/ large number of employees reporting to one supervisor






20. 1990; accomodate guests and employees with disabilities






21. The first place where a lot of people could stay overnight and keep all their animals etc






22. Date when group blocked rooms return to hotel room inventory






23. China and India






24. Retained to manage a hotel on behalf of the owner






25. Rooms revenue divided by number of rooms sold






26. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






27. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






28. Issuing the room key






29. A collection of all transactions incurred by a guest.






30. The hotel's standard published rate






31. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






32. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






33. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






34. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






35. Rooms available X occupancy percentage X Average daily rate






36. Reality > expectations 'thrilled'






37. Coupons used by members of tour groups to pay for meals etc...






38. Owns the hotel but retains a chain or independent management company to operate the property






39. To sell every available room at the most profitable rate






40. A number of rooms set aside for a group






41. When more money is paid out than comes in and the cashier uses his bank for the payment






42. Service encounters during which service quality is judged; first impression.






43. True






44. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






45. Room + 2 meals






46. Where the rich people stayed when traveling in the Roman Empire






47. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






48. Less money in cash drawer than should be






49. Tangibles - reliability - responsiveness - assurance and empathy






50. No - there aren't - it is self proclaimed - not awarded






Can you answer 50 questions in 15 minutes?



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