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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Literally owns and operates hotel






2. The first place where a lot of people could stay overnight and keep all their animals etc






3. Luxury - upper-upscale - upscale






4. Concierge/bellstaff






5. China and India






6. Owns hotels affiliated with chain brands






7. Appeal to both business and leisure travelers






8. More money in cash drawer than should be






9. The separation between rich and poor






10. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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11. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






12. 'end of day'






13. The process of recording transactions onto a folio






14. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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15. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






16. A number of rooms set aside for a group






17. Coles Ordinary






18. Actual cash in dollars and cents in the cash drawer






19. Reservations and non refundable purchases for price sensitive guests versus opposite






20. Reality < expectations dissatisfied






21. Tangibles - reliability - responsiveness - assurance and empathy






22. If the bill is not paid - hotel cannot recover tip already paid out






23. Number of rooms occupied divided by number of rooms available






24. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






25. Rooms revenue divided by number of rooms sold






26. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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27. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






28. The retention of decision making authority by a high level manager






29. Owns the hotel but retains a chain or independent management company to operate the property






30. Retained to manage a hotel on behalf of the owner






31. FD/PBX






32. Under 150 rooms






33. Expedia or Orbitz






34. 6%? look up






35. The difference between money taken in and paid out






36. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






37. Tall organization/ small number of employees report to a supervisor






38. Reversal of problem; solving the problem and retaining the goodwill of the customer.






39. City Hotel - NY city






40. Determines a rooms short term availability






41. Date when group blocked rooms return to hotel room inventory






42. No difference - just sounds nicer






43. Room and meals are separate






44. A statement of all transactions that affect the balance of an account






45. # of room no shows divided by # of room reservations






46. Room + 2 meals






47. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






48. Housekeeping






49. Rooms available X occupancy percentage X Average daily rate






50. Very sensitive to price. Leisure travel market






Can you answer 50 questions in 15 minutes?



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