Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






2. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






3. The first place where a lot of people could stay overnight and keep all their animals etc






4. Encourages department performance instead of the main goal which is overall hotel performance






5. An organization member has the right to make a decision without obtaining approval from a higher level manager.






6. The process of recording transactions onto a folio






7. Huge capital investment needed. Time to wait on zoning and construction.






8. Very sensitive to price. Leisure travel market






9. Occupancy %






10. Determines a rooms long term availability






11. Means to expand quickly with little capital -collect franchise fees






12. Reservations






13. Hotel holds room until 4 or 6






14. Blocking fewer rooms than requested by the group based on past history






15. Issuing the room key






16. 10000 divided by 95 + 5=10000 divided by 100=100$






17. Service encounters during which service quality is judged; first impression.






18. To sell every available room at the most profitable rate






19. Cashier (FD)/ uniformed services






20. True






21. Actual rooms revenue divided by potential rooms revenue






22. Concierge/bellstaff






23. Coles Ordinary






24. 6%? look up






25. Flat organization/ large number of employees reporting to one supervisor






26. 70% occupancy - each room category is occupied at 70%.






27. Room + 2 meals






28. Owns hotel brands and sells the right to use them






29. The retention of decision making authority by a high level manager






30. Rooms department revenue divided by expected number of rooms sold






31. Hotel gets money later - pays employee up-front






32. More money in cash drawer than should be






33. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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34. Reversal of problem; solving the problem and retaining the goodwill of the customer.






35. When more money is paid out than comes in and the cashier uses his bank for the payment






36. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






37. Expedia or Orbitz






38. The separation between rich and poor






39. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






40. Cash according to accounts






41. Luxury - upper-upscale - upscale






42. Under 150 rooms






43. # of room no shows divided by # of room reservations






44. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






45. If the bill is not paid - hotel cannot recover tip already paid out






46. Tall organization/ small number of employees report to a supervisor






47. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






48. A number of rooms set aside for a group






49. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






50. Room and meals are separate