Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. China and India






2. Owns hotel brands and sells the right to use them






3. Cash according to accounts






4. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






5. Hotel gets money later - pays employee up-front






6. Reality > expectations 'thrilled'






7. Literally owns and operates hotel






8. An organization member has the right to make a decision without obtaining approval from a higher level manager.






9. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






10. 'end of day'






11. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






12. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






13. To sell every available room at the most profitable rate






14. A collection of all transactions incurred by a guest.






15. More money in cash drawer than should be






16. Cashier (FD)/ uniformed services






17. Owns hotels affiliated with chain brands






18. Room + 2 meals






19. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






20. Tall organization/ small number of employees report to a supervisor






21. Coupons used by members of tour groups to pay for meals etc...






22. Under 150 rooms






23. Hotel holds room until 4 or 6






24. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






25. 1990; accomodate guests and employees with disabilities






26. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






27. Expedia or Orbitz






28. Rooms department revenue divided by expected number of rooms sold






29. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. Uniformed services/FD






31. No - there aren't - it is self proclaimed - not awarded






32. Owns the hotel but retains a chain or independent management company to operate the property






33. The process of recording transactions onto a folio






34. Appeal to both business and leisure travelers






35. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. Rooms revenue divided by number of rooms sold






37. Not sensitive to price. Business travel market






38. Tangibles - reliability - responsiveness - assurance and empathy






39. Concierge/bellstaff






40. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






41. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






42. Where the poorer people stayed when traveling in the Roman Empire






43. Housekeeping






44. 70% occupancy - each room category is occupied at 70%.






45. Very sensitive to price. Leisure travel market






46. Flat organization/ large number of employees reporting to one supervisor






47. Occupancy %






48. The hotel's standard published rate






49. Number of rooms occupied divided by number of rooms available






50. Luxury - upper-upscale - upscale