Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






2. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






3. Blocking/pre-assigning rooms






4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






5. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


6. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






7. More money in cash drawer than should be






8. Not sensitive to price. Business travel market






9. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






10. Hotel gets money later - pays employee up-front






11. Coupons used by members of tour groups to pay for meals etc...






12. Under 150 rooms






13. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






14. Owns hotels affiliated with chain brands






15. Rooms department revenue divided by expected number of rooms sold






16. Very sensitive to price. Leisure travel market






17. Appeal to both business and leisure travelers






18. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






19. Actual cash in dollars and cents in the cash drawer






20. 1990; accomodate guests and employees with disabilities






21. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






22. Set of registered hotel guest accounts






23. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






24. A statement of all transactions that affect the balance of an account






25. Retained to manage a hotel on behalf of the owner






26. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






27. Room and meals are separate






28. 70% occupancy - each room category is occupied at 70%.






29. Blocking fewer rooms than requested by the group based on past history






30. No - there aren't - it is self proclaimed - not awarded






31. Provided to frequent business guests






32. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


33. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






34. Difference between 'What should be' and 'what is'






35. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


36. Room + 2 meals






37. # of room no shows divided by # of room reservations






38. Tall organization/ small number of employees report to a supervisor






39. Cashier (FD)/ uniformed services






40. City Hotel - NY city






41. The first place where a lot of people could stay overnight and keep all their animals etc






42. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






43. Front Desk






44. Reality > expectations 'thrilled'






45. Service encounters during which service quality is judged; first impression.






46. True






47. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






48. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






49. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






50. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)