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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reality = expectations satisfied






2. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






3. Front Desk






4. Reservations and non refundable purchases for price sensitive guests versus opposite






5. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






6. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






7. Rooms available X occupancy percentage X Average daily rate






8. Uniformed services/FD






9. Less money in cash drawer than should be






10. Reservations






11. Huge capital investment needed. Time to wait on zoning and construction.






12. FD/PBX






13. True






14. Number of rooms occupied divided by number of rooms available






15. Housekeeping






16. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






17. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






18. Reality < expectations dissatisfied






19. Housekeeping status differs from front desk status






20. Blocking fewer rooms than requested by the group based on past history






21. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






22. Hotel gets money later - pays employee up-front






23. Room and meals are separate






24. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






25. Cashier (FD)/ uniformed services






26. Very sensitive to price. Leisure travel market






27. Encourages department performance instead of the main goal which is overall hotel performance






28. Actual rooms revenue divided by potential rooms revenue






29. Owns the hotel but retains a chain or independent management company to operate the property






30. The first place where a lot of people could stay overnight and keep all their animals etc






31. An organization member has the right to make a decision without obtaining approval from a higher level manager.






32. The process of recording transactions onto a folio






33. A number of rooms set aside for a group






34. Under 150 rooms






35. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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36. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






37. A collection of all transactions incurred by a guest.






38. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






39. The separation between rich and poor






40. No - there aren't - it is self proclaimed - not awarded






41. 95+5=100 divided by 150-25=125=80%






42. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






43. Travelers who intend to stay five days or longer and required reduced hotel services






44. Occupancy %






45. Determines a rooms short term availability






46. Not sensitive to price. Business travel market






47. Rooms revenue divided by number of rooms sold






48. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






49. When more money is paid out than comes in and the cashier uses his bank for the payment






50. Separation between classes of hotels - luxury - mid-scale - economy







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Can you answer 50 questions in 15 minutes?


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