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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owns the hotel but retains a chain or independent management company to operate the property






2. Determines a rooms short term availability






3. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






5. Harder to get than 5 diamond






6. An organization member has the right to make a decision without obtaining approval from a higher level manager.






7. Appeal to both business and leisure travelers






8. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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9. Coupons used by members of tour groups to pay for meals etc...






10. A number of rooms set aside for a group






11. To sell every available room at the most profitable rate






12. Blocking/pre-assigning rooms






13. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






14. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






15. Address expectations and reality with honest advertising and training employees 'over delivery'






16. Tangibles - reliability - responsiveness - assurance and empathy






17. Reality = expectations satisfied






18. Concierge/bellstaff






19. No - there aren't - it is self proclaimed - not awarded






20. Flat organization/ large number of employees reporting to one supervisor






21. Housekeeping status differs from front desk status






22. When more money is paid out than comes in and the cashier uses his bank for the payment






23. Rooms department revenue divided by expected number of rooms sold






24. The process of recording transactions onto a folio






25. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






26. 'end of day'






27. The difference between money taken in and paid out






28. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






29. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






30. If the bill is not paid - hotel cannot recover tip already paid out






31. 95+5=100 divided by 150-25=125=80%






32. Issuing the room key






33. Determines a rooms long term availability






34. Provided to frequent business guests






35. Reservations and non refundable purchases for price sensitive guests versus opposite






36. Encourages department performance instead of the main goal which is overall hotel performance






37. The separation between rich and poor






38. Rooms actually reserved by group members






39. 1990; accomodate guests and employees with disabilities






40. Date when group blocked rooms return to hotel room inventory






41. Owns hotel brands and sells the right to use them






42. Where the rich people stayed when traveling in the Roman Empire






43. Rooms available X occupancy percentage X Average daily rate






44. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






45. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






46. Huge capital investment needed. Time to wait on zoning and construction.






47. 10000 divided by 95 + 5=10000 divided by 100=100$






48. Front Desk






49. The first place where a lot of people could stay overnight and keep all their animals etc






50. Reversal of problem; solving the problem and retaining the goodwill of the customer.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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