Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. China and India






2. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






3. Blocking fewer rooms than requested by the group based on past history






4. To sell every available room at the most profitable rate






5. Coupons used by members of tour groups to pay for meals etc...






6. The first place where a lot of people could stay overnight and keep all their animals etc






7. Less money in cash drawer than should be






8. Rooms revenue divided by number of rooms sold






9. Very sensitive to price. Leisure travel market






10. Hotel gets money later - pays employee up-front






11. FD/PBX






12. Luxury - upper-upscale - upscale






13. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






14. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






15. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






16. # of room no shows divided by # of room reservations






17. Cash according to accounts






18. An organization member has the right to make a decision without obtaining approval from a higher level manager.






19. Reality > expectations 'thrilled'






20. Provided to frequent business guests






21. 95+5=100 divided by 150-25=125=80%






22. The hotel's standard published rate






23. Set of registered hotel guest accounts






24. No difference - just sounds nicer






25. The difference between money taken in and paid out






26. Tall organization/ small number of employees report to a supervisor






27. If the bill is not paid - hotel cannot recover tip already paid out






28. The process of recording transactions onto a folio






29. Travelers who intend to stay five days or longer and required reduced hotel services






30. Cashier (FD)/ uniformed services






31. Determines a rooms short term availability






32. Negotiated based on number of rooms






33. Occupancy %






34. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






35. Room and meals are separate






36. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






37. Literally owns and operates hotel






38. The separation between rich and poor






39. Blocking/pre-assigning rooms






40. Difference between 'What should be' and 'what is'






41. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


42. Room + 2 meals






43. Service encounters during which service quality is judged; first impression.






44. 70% occupancy - each room category is occupied at 70%.






45. The retention of decision making authority by a high level manager






46. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






47. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






48. Owns the hotel but retains a chain or independent management company to operate the property






49. Where the poorer people stayed when traveling in the Roman Empire






50. Uniformed services/FD