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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coupons used by members of tour groups to pay for meals etc...






2. Uniformed services/FD






3. Very sensitive to price. Leisure travel market






4. Number of rooms occupied divided by number of rooms available






5. Rooms actually reserved by group members






6. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






7. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






8. If the bill is not paid - hotel cannot recover tip already paid out






9. Harder to get than 5 diamond






10. Means to expand quickly with little capital -collect franchise fees






11. To sell every available room at the most profitable rate






12. China and India






13. Expedia or Orbitz






14. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






15. Less money in cash drawer than should be






16. Cash according to accounts






17. Reservations






18. Negotiated based on number of rooms






19. A statement of all transactions that affect the balance of an account






20. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






21. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






22. Blocking fewer rooms than requested by the group based on past history






23. Owns hotels affiliated with chain brands






24. Hotel holds room until 4 or 6






25. Retained to manage a hotel on behalf of the owner






26. 6%? look up






27. Turning away free independent traveler guests for lack of rooms due to group business






28. Date when group blocked rooms return to hotel room inventory






29. Reality > expectations 'thrilled'






30. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






31. Blocking/pre-assigning rooms






32. City Hotel - NY city






33. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






34. 'end of day'






35. True






36. A number of rooms set aside for a group






37. The process of recording transactions onto a folio






38. Huge capital investment needed. Time to wait on zoning and construction.






39. Actual rooms revenue divided by potential rooms revenue






40. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






41. Reversal of problem; solving the problem and retaining the goodwill of the customer.






42. Flat organization/ large number of employees reporting to one supervisor






43. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






44. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






45. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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46. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






47. Actual cash in dollars and cents in the cash drawer






48. Rooms department revenue divided by expected number of rooms sold






49. Rooms revenue divided by number of rooms sold






50. Not sensitive to price. Business travel market







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Can you answer 50 questions in 15 minutes?


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