Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






2. Housekeeping






3. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






4. Set of registered hotel guest accounts






5. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






6. Not sensitive to price. Business travel market






7. The first place where a lot of people could stay overnight and keep all their animals etc






8. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






9. Huge capital investment needed. Time to wait on zoning and construction.






10. Reservations






11. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






12. Tall organization/ small number of employees report to a supervisor






13. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






14. Coupons used by members of tour groups to pay for meals etc...






15. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






16. Rooms department revenue divided by expected number of rooms sold






17. Owns hotels affiliated with chain brands






18. Very sensitive to price. Leisure travel market






19. Determines a rooms short term availability






20. Housekeeping status differs from front desk status






21. Hotel holds room until 4 or 6






22. 6%? look up






23. Actual cash in dollars and cents in the cash drawer






24. No - there aren't - it is self proclaimed - not awarded






25. Determines a rooms long term availability






26. Address expectations and reality with honest advertising and training employees 'over delivery'






27. Luxury - upper-upscale - upscale






28. 10000 divided by 95 + 5=10000 divided by 100=100$






29. Appeal to both business and leisure travelers






30. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






31. Owns the hotel but retains a chain or independent management company to operate the property






32. Reality = expectations satisfied






33. # of room no shows divided by # of room reservations






34. Reality > expectations 'thrilled'






35. The retention of decision making authority by a high level manager






36. Issuing the room key






37. Travelers who intend to stay five days or longer and required reduced hotel services






38. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






39. 'end of day'






40. Reversal of problem; solving the problem and retaining the goodwill of the customer.






41. Where the rich people stayed when traveling in the Roman Empire






42. Provided to frequent business guests






43. The process of recording transactions onto a folio






44. Rooms revenue divided by number of rooms sold






45. Room + 2 meals






46. The hotel's standard published rate






47. An organization member has the right to make a decision without obtaining approval from a higher level manager.






48. A statement of all transactions that affect the balance of an account






49. If the bill is not paid - hotel cannot recover tip already paid out






50. Front Desk