Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






2. Negotiated based on number of rooms






3. Room and meals are separate






4. The process of recording transactions onto a folio






5. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






6. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






7. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






8. Not sensitive to price. Business travel market






9. 95+5=100 divided by 150-25=125=80%






10. The retention of decision making authority by a high level manager






11. No - there aren't - it is self proclaimed - not awarded






12. Occupancy %






13. Under 150 rooms






14. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






15. Reality < expectations dissatisfied






16. Cashier (FD)/ uniformed services






17. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






18. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






19. Expedia or Orbitz






20. A number of rooms set aside for a group






21. 10000 divided by 95 + 5=10000 divided by 100=100$






22. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


23. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






24. Set of registered hotel guest accounts






25. Encourages department performance instead of the main goal which is overall hotel performance






26. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






27. Coles Ordinary






28. Provided to frequent business guests






29. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






30. Determines a rooms long term availability






31. Actual rooms revenue divided by potential rooms revenue






32. Issuing the room key






33. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






34. Cash according to accounts






35. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






36. If the bill is not paid - hotel cannot recover tip already paid out






37. 6%? look up






38. To sell every available room at the most profitable rate






39. Tangibles - reliability - responsiveness - assurance and empathy






40. Hotel holds room until 4 or 6






41. Very sensitive to price. Leisure travel market






42. China and India






43. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






44. Literally owns and operates hotel






45. Room + 2 meals






46. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


47. Where the rich people stayed when traveling in the Roman Empire






48. Reality > expectations 'thrilled'






49. Appeal to both business and leisure travelers






50. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)