Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Front Desk






2. Under 150 rooms






3. Travelers who intend to stay five days or longer and required reduced hotel services






4. Coupons used by members of tour groups to pay for meals etc...






5. Harder to get than 5 diamond






6. Negotiated based on number of rooms






7. Blocking/pre-assigning rooms






8. Hotel holds room until 4 or 6






9. Cashier (FD)/ uniformed services






10. Where the poorer people stayed when traveling in the Roman Empire






11. No difference - just sounds nicer






12. Service encounters during which service quality is judged; first impression.






13. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






14. Owns hotel brands and sells the right to use them






15. Luxury - upper-upscale - upscale






16. Determines a rooms long term availability






17. Issuing the room key






18. Rooms revenue divided by number of rooms sold






19. The hotel's standard published rate






20. Set of registered hotel guest accounts






21. A statement of all transactions that affect the balance of an account






22. Reality = expectations satisfied






23. Separation between classes of hotels - luxury - mid-scale - economy






24. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






25. Tangibles - reliability - responsiveness - assurance and empathy






26. The process of recording transactions onto a folio






27. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






28. No - there aren't - it is self proclaimed - not awarded






29. The difference between money taken in and paid out






30. Uniformed services/FD






31. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






32. Coles Ordinary






33. China and India






34. Rooms department revenue divided by expected number of rooms sold






35. Encourages department performance instead of the main goal which is overall hotel performance






36. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






37. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






38. Reservations and non refundable purchases for price sensitive guests versus opposite






39. Reality > expectations 'thrilled'






40. Rooms actually reserved by group members






41. Where the rich people stayed when traveling in the Roman Empire






42. Literally owns and operates hotel






43. # of room no shows divided by # of room reservations






44. Expedia or Orbitz






45. Reversal of problem; solving the problem and retaining the goodwill of the customer.






46. 10000 divided by 95 + 5=10000 divided by 100=100$






47. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






48. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






49. Concierge/bellstaff






50. Provided to frequent business guests