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Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who intend to stay five days or longer and required reduced hotel services






2. Service encounters during which service quality is judged; first impression.






3. Blocking/pre-assigning rooms






4. Owns the hotel but retains a chain or independent management company to operate the property






5. Negotiated based on number of rooms






6. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






7. Huge capital investment needed. Time to wait on zoning and construction.






8. Turning away free independent traveler guests for lack of rooms due to group business






9. Determines a rooms long term availability






10. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






11. A number of rooms set aside for a group






12. Tall organization/ small number of employees report to a supervisor






13. Front Desk






14. # of room no shows divided by # of room reservations






15. Reality = expectations satisfied






16. Rooms actually reserved by group members






17. Not sensitive to price. Business travel market






18. Reality < expectations dissatisfied






19. The hotel's standard published rate






20. Coupons used by members of tour groups to pay for meals etc...






21. Expedia or Orbitz






22. Room + 2 meals






23. Less money in cash drawer than should be






24. Where the rich people stayed when traveling in the Roman Empire






25. Actual cash in dollars and cents in the cash drawer






26. China and India






27. The process of recording transactions onto a folio






28. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






29. 1990; accomodate guests and employees with disabilities






30. City Hotel - NY city






31. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






32. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






33. 10000 divided by 95 + 5=10000 divided by 100=100$






34. Determines a rooms short term availability






35. Concierge/bellstaff






36. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






37. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






38. Issuing the room key






39. A collection of all transactions incurred by a guest.






40. Harder to get than 5 diamond






41. Hotel holds room until 4 or 6






42. To sell every available room at the most profitable rate






43. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


44. Owns hotel brands and sells the right to use them






45. Date when group blocked rooms return to hotel room inventory






46. Number of rooms occupied divided by number of rooms available






47. Rooms available X occupancy percentage X Average daily rate






48. Rooms department revenue divided by expected number of rooms sold






49. Encourages department performance instead of the main goal which is overall hotel performance






50. Retained to manage a hotel on behalf of the owner






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