Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reservations






2. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






3. Less money in cash drawer than should be






4. Actual cash in dollars and cents in the cash drawer






5. Provided to frequent business guests






6. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






7. Actual rooms revenue divided by potential rooms revenue






8. Literally owns and operates hotel






9. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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10. Harder to get than 5 diamond






11. If the bill is not paid - hotel cannot recover tip already paid out






12. Front Desk






13. Separation between classes of hotels - luxury - mid-scale - economy






14. Coupons used by members of tour groups to pay for meals etc...






15. An organization member has the right to make a decision without obtaining approval from a higher level manager.






16. A collection of all transactions incurred by a guest.






17. 1990; accomodate guests and employees with disabilities






18. A number of rooms set aside for a group






19. No difference - just sounds nicer






20. Issuing the room key






21. Under 150 rooms






22. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






23. Determines a rooms long term availability






24. The hotel's standard published rate






25. When more money is paid out than comes in and the cashier uses his bank for the payment






26. Very sensitive to price. Leisure travel market






27. No - there aren't - it is self proclaimed - not awarded






28. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






29. 6%? look up






30. Cashier (FD)/ uniformed services






31. A statement of all transactions that affect the balance of an account






32. Retained to manage a hotel on behalf of the owner






33. Difference between 'What should be' and 'what is'






34. Huge capital investment needed. Time to wait on zoning and construction.






35. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






36. Rooms available X occupancy percentage X Average daily rate






37. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






38. Travelers who intend to stay five days or longer and required reduced hotel services






39. Number of rooms occupied divided by number of rooms available






40. 'end of day'






41. Turning away free independent traveler guests for lack of rooms due to group business






42. City Hotel - NY city






43. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






44. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






45. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






46. Means to expand quickly with little capital -collect franchise fees






47. China and India






48. Encourages department performance instead of the main goal which is overall hotel performance






49. Where the rich people stayed when traveling in the Roman Empire






50. More money in cash drawer than should be