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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. True






2. Determines a rooms short term availability






3. Turning away free independent traveler guests for lack of rooms due to group business






4. Less money in cash drawer than should be






5. Reversal of problem; solving the problem and retaining the goodwill of the customer.






6. Service encounters during which service quality is judged; first impression.






7. Front Desk






8. Provided to frequent business guests






9. Blocking/pre-assigning rooms






10. The hotel's standard published rate






11. Retained to manage a hotel on behalf of the owner






12. Negotiated based on number of rooms






13. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






14. Rooms available X occupancy percentage X Average daily rate






15. The difference between money taken in and paid out






16. Expedia or Orbitz






17. Rooms actually reserved by group members






18. Reservations






19. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






20. Huge capital investment needed. Time to wait on zoning and construction.






21. Coupons used by members of tour groups to pay for meals etc...






22. Number of rooms occupied divided by number of rooms available






23. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






24. Uniformed services/FD






25. Reality < expectations dissatisfied






26. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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27. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






28. China and India






29. Rooms revenue divided by number of rooms sold






30. Owns hotels affiliated with chain brands






31. Travelers who intend to stay five days or longer and required reduced hotel services






32. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






33. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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34. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






35. When more money is paid out than comes in and the cashier uses his bank for the payment






36. 'end of day'






37. No difference - just sounds nicer






38. Not sensitive to price. Business travel market






39. Under 150 rooms






40. Hotel holds room until 4 or 6






41. Very sensitive to price. Leisure travel market






42. Issuing the room key






43. The first place where a lot of people could stay overnight and keep all their animals etc






44. The retention of decision making authority by a high level manager






45. Tall organization/ small number of employees report to a supervisor






46. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






47. Difference between 'What should be' and 'what is'






48. Where the rich people stayed when traveling in the Roman Empire






49. Address expectations and reality with honest advertising and training employees 'over delivery'






50. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging