Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where the rich people stayed when traveling in the Roman Empire






2. Reality < expectations dissatisfied






3. Service encounters during which service quality is judged; first impression.






4. Provided to frequent business guests






5. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






6. 95+5=100 divided by 150-25=125=80%






7. Reality = expectations satisfied






8. Blocking fewer rooms than requested by the group based on past history






9. Rooms revenue divided by number of rooms sold






10. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






11. Blocking/pre-assigning rooms






12. Where the poorer people stayed when traveling in the Roman Empire






13. Not sensitive to price. Business travel market






14. The process of recording transactions onto a folio






15. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






16. Means to expand quickly with little capital -collect franchise fees






17. The first place where a lot of people could stay overnight and keep all their animals etc






18. Reservations






19. 10000 divided by 95 + 5=10000 divided by 100=100$






20. 70% occupancy - each room category is occupied at 70%.






21. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






22. Cash according to accounts






23. Set of registered hotel guest accounts






24. Owns hotel brands and sells the right to use them






25. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






26. Cashier (FD)/ uniformed services






27. 6%? look up






28. Appeal to both business and leisure travelers






29. Separation between classes of hotels - luxury - mid-scale - economy






30. # of room no shows divided by # of room reservations






31. Rooms department revenue divided by expected number of rooms sold






32. A collection of all transactions incurred by a guest.






33. Rooms actually reserved by group members






34. City Hotel - NY city






35. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






36. Front Desk






37. Room and meals are separate






38. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






39. Huge capital investment needed. Time to wait on zoning and construction.






40. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






41. Flat organization/ large number of employees reporting to one supervisor






42. Hotel holds room until 4 or 6






43. True






44. Housekeeping






45. Negotiated based on number of rooms






46. Literally owns and operates hotel






47. Turning away free independent traveler guests for lack of rooms due to group business






48. A statement of all transactions that affect the balance of an account






49. No difference - just sounds nicer






50. A number of rooms set aside for a group