Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coles Ordinary






2. Where the rich people stayed when traveling in the Roman Empire






3. Occupancy %






4. Owns the hotel but retains a chain or independent management company to operate the property






5. 'end of day'






6. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






7. Room and meals are separate






8. Cashier (FD)/ uniformed services






9. Number of rooms occupied divided by number of rooms available






10. Reservations






11. Coupons used by members of tour groups to pay for meals etc...






12. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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13. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






14. Not sensitive to price. Business travel market






15. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






16. Determines a rooms short term availability






17. Reality < expectations dissatisfied






18. Uniformed services/FD






19. Rooms available X occupancy percentage X Average daily rate






20. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






21. 1990; accomodate guests and employees with disabilities






22. The first place where a lot of people could stay overnight and keep all their animals etc






23. Cash according to accounts






24. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






25. Actual cash in dollars and cents in the cash drawer






26. 6%? look up






27. Difference between 'What should be' and 'what is'






28. When more money is paid out than comes in and the cashier uses his bank for the payment






29. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






30. Very sensitive to price. Leisure travel market






31. Blocking fewer rooms than requested by the group based on past history






32. Reversal of problem; solving the problem and retaining the goodwill of the customer.






33. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






34. Under 150 rooms






35. Luxury - upper-upscale - upscale






36. The difference between money taken in and paid out






37. Negotiated based on number of rooms






38. Determines a rooms long term availability






39. Owns hotels affiliated with chain brands






40. 10000 divided by 95 + 5=10000 divided by 100=100$






41. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






42. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






43. Hotel holds room until 4 or 6






44. Where the poorer people stayed when traveling in the Roman Empire






45. Front Desk






46. 95+5=100 divided by 150-25=125=80%






47. The hotel's standard published rate






48. Rooms actually reserved by group members






49. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






50. Flat organization/ large number of employees reporting to one supervisor