Test your basic knowledge |

Hotel Operations Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Negotiated based on number of rooms
What is group rate?
What is the average daily rate?
Distribution of the reports is the final step in night audit process?
Who deals with the arrival of guests?

2. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

3. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
What is the American Plan?
Confirmed reservation?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is the difference between an employee and an associate?

4. Coles Ordinary
What is a guest folio?
Distribution of the reports is the final step in night audit process?
Guest expectations
What was the first Inn?

5. Tangibles - reliability - responsiveness - assurance and empathy
What is housekeeping status?
Dimensions of Service Quality
What are the differences between a C-Corp. and a REIT?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.

6. 6%? look up
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Merchant discount fee
Non-guaranteed reservation?
Paying off house vouchers

7. Rooms actually reserved by group members
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
What is the most used operating ratio?
Who is the keys of gold?
What is booked mean?

8. Room + 2 meals
What is housekeeping status?
Modified American Plan
What is a narrow span of control?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?

9. 'end of day'
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
When does the night audit begin?
Non-collectible account

10. A statement of all transactions that affect the balance of an account
What is a guest folio?
Who deals with the departure of the guests?
Market segmentation
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?

11. The difference between money taken in and paid out
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Room assignment process
When does the night audit begin?
Net Receipts

12. Flat organization/ large number of employees reporting to one supervisor
What is a wide span of control?
Guest expectations
Non-guaranteed reservation?
What is wash (down)?

13. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
European Plan
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Suite hotels and extended stay hotels
What is a guest folio?

14. Rooms department revenue divided by expected number of rooms sold
How to calculate average room rate?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Over
What is a third-party distribution company?

15. The hotel's standard published rate
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What is the responsibility of the reservations?
What is rack rate?
What is a guaranteed reservation?

16. Uniformed services/FD
What is a narrow span of control?
Who deals with the arrival of guests?
Short
What is elastic demand?

17. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Chain Management
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Airport hotels

18. Retained to manage a hotel on behalf of the owner
Owner/operator
Market Segmentation
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Independent Management Company

19. True
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What is wash (down)?
Distribution of the reports is the final step in night audit process?

20. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines
What are the differences between a C-Corp. and a REIT?
What is a block?
Paying off the due bank
WHat department is the heart of the hotel?

21. Coupons used by members of tour groups to pay for meals etc...
Give an example of a fence used in the hotel industry
What is decentralization?
Tour package coupons
When are lodging analysts bullish on hotel stocks?

22. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
What are 'fences'?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
When are lodging analysts bullish on hotel stocks?
What is a block?

23. Reservations and non refundable purchases for price sensitive guests versus opposite
What is wash (down)?
Forcasted rooms revenue
Give an example of a fence used in the hotel industry
Merchant discount fee

24. More money in cash drawer than should be
WHat department is the heart of the hotel?
Service recovery
Over
Suite hotels

25. Where the poorer people stayed when traveling in the Roman Empire
Who is the keys of gold?
Is there really such a thing as a six or seven star hotel?
Taberna
What is inelastic demand?

26. Literally owns and operates hotel
What is a wide span of control?
Reality
What is corporate rate?
Owner/operator

27. Rooms revenue divided by number of rooms sold
What is elastic demand?
Non-collectible account
Is there really such a thing as a six or seven star hotel?
What is the average daily rate?

28. Room and meals are separate
TShe income Audit
European Plan
Service recovery
Non-guaranteed reservation?

29. Harder to get than 5 diamond
Who deals with the arrival of guests?
Forbes 5 star
What was the first Hotel?
Dimensions of Service Quality

30. FD/PBX
Non-collectible account
Tour package coupons
Who deals with the occupancy of the guest?
The difference between guest accounts and house accounts ?

31. To sell every available room at the most profitable rate
What was the first Inn?
What is the American Plan?
What is the average daily rate?
What is the responsibility of the reservations?

32. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate
Paying off house vouchers
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
Where will the majority of the global growth take place
Modified American Plan

33. Means to expand quickly with little capital -collect franchise fees
What is the American Plan?
Non-collectible account
How to calculate average room rate?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?

34. Blocking/pre-assigning rooms
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Suite hotels and extended stay hotels
What is wash (down)?
Room assignment process

35. Housekeeping
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Mansio
Extended stay hotels
What is the largest department?

36. Service encounters during which service quality is judged; first impression.
Taberna
What was the first Hotel?
Moments of truth
Give an example of a fence used in the hotel industry

37. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
What is corporate rate?
What is group rate?
Franchisor
When would you want to use a minimum LOS control?

38. Front Desk
Modified American Plan
WHat department is the heart of the hotel?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
The difference between guest accounts and house accounts ?

39. Actual cash in dollars and cents in the cash drawer
What is...
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Paying off house vouchers
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?

40. The separation between rich and poor
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What are the six steps in the Revenue Management Model?
How the hotel size that has the largest percentage
Market Segmentation

41. # of room no shows divided by # of room reservations
Service recovery
What is decentralization?
How do you calculate the % of no shows?
Who deals with the arrival of guests?

42. Under 150 rooms
How the hotel size that has the largest percentage
What is centralization?
Due bank
Airport hotels

43. Set of registered hotel guest accounts
What is the American Plan?
What is a guest ledger
What are the six steps in the Revenue Management Model?
Suite hotels and extended stay hotels

44. Separation between classes of hotels - luxury - mid-scale - economy
Market segmentation
Room assignment process
What is a guest ledger
What is displacement?

45. An organization member has the right to make a decision without obtaining approval from a higher level manager.
Extended stay hotels
What is decentralization?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
What is corporate rate?

46. Expedia or Orbitz
Reality
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
What is a third-party distribution company?
What was the first Inn?

47. Hotel holds room until 4 or 6
What is centralization?
Tourism
Non-guaranteed reservation?
Due bank

48. 95+5=100 divided by 150-25=125=80%
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
What is a guest account?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.

49. Encourages department performance instead of the main goal which is overall hotel performance
What is the difference between an employee and an associate?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Discuss a weakness of functional organizational design.
How to calculate average room rate?

50. Turning away free independent traveler guests for lack of rooms due to group business
What is a wide span of control?
What is a guest folio?
What is a guest ledger
What is displacement?

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Hotel Operations Management

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests