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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






2. Occupancy %






3. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






4. Front Desk






5. Reality = expectations satisfied






6. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






7. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






8. Concierge/bellstaff






9. Set of registered hotel guest accounts






10. Blocking/pre-assigning rooms






11. Coles Ordinary






12. The first place where a lot of people could stay overnight and keep all their animals etc






13. City Hotel - NY city






14. Owns hotels affiliated with chain brands






15. Harder to get than 5 diamond






16. The retention of decision making authority by a high level manager






17. Uniformed services/FD






18. Housekeeping






19. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






20. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






21. Under 150 rooms






22. Rooms department revenue divided by expected number of rooms sold






23. The hotel's standard published rate






24. Retained to manage a hotel on behalf of the owner






25. China and India






26. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






27. Tangibles - reliability - responsiveness - assurance and empathy






28. Room + 2 meals






29. An organization member has the right to make a decision without obtaining approval from a higher level manager.






30. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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31. Rooms actually reserved by group members






32. Rooms revenue divided by number of rooms sold






33. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






34. Encourages department performance instead of the main goal which is overall hotel performance






35. Service encounters during which service quality is judged; first impression.






36. Where the rich people stayed when traveling in the Roman Empire






37. # of room no shows divided by # of room reservations






38. The process of recording transactions onto a folio






39. Number of rooms occupied divided by number of rooms available






40. Housekeeping status differs from front desk status






41. 6%? look up






42. Means to expand quickly with little capital -collect franchise fees






43. A statement of all transactions that affect the balance of an account






44. Difference between 'What should be' and 'what is'






45. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






46. True






47. Not sensitive to price. Business travel market






48. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






49. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






50. Coupons used by members of tour groups to pay for meals etc...







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Can you answer 50 questions in 15 minutes?


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