Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 70% occupancy - each room category is occupied at 70%.






2. Harder to get than 5 diamond






3. Provided to frequent business guests






4. Where the poorer people stayed when traveling in the Roman Empire






5. Owns hotel brands and sells the right to use them






6. Means to expand quickly with little capital -collect franchise fees






7. No difference - just sounds nicer






8. Tangibles - reliability - responsiveness - assurance and empathy






9. Appeal to both business and leisure travelers






10. 'end of day'






11. Coles Ordinary






12. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






13. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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14. Determines a rooms short term availability






15. The process of recording transactions onto a folio






16. Travelers who intend to stay five days or longer and required reduced hotel services






17. Rooms available X occupancy percentage X Average daily rate






18. To sell every available room at the most profitable rate






19. An organization member has the right to make a decision without obtaining approval from a higher level manager.






20. Cash according to accounts






21. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






22. Coupons used by members of tour groups to pay for meals etc...






23. The retention of decision making authority by a high level manager






24. Owns the hotel but retains a chain or independent management company to operate the property






25. Blocking/pre-assigning rooms






26. Reservations






27. 95+5=100 divided by 150-25=125=80%






28. Set of registered hotel guest accounts






29. Issuing the room key






30. Reality < expectations dissatisfied






31. Determines a rooms long term availability






32. Reversal of problem; solving the problem and retaining the goodwill of the customer.






33. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






34. Where the rich people stayed when traveling in the Roman Empire






35. Service encounters during which service quality is judged; first impression.






36. Difference between 'What should be' and 'what is'






37. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






38. 1990; accomodate guests and employees with disabilities






39. Less money in cash drawer than should be






40. China and India






41. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






42. Huge capital investment needed. Time to wait on zoning and construction.






43. Separation between classes of hotels - luxury - mid-scale - economy






44. When more money is paid out than comes in and the cashier uses his bank for the payment






45. Flat organization/ large number of employees reporting to one supervisor






46. Literally owns and operates hotel






47. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






48. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






49. The separation between rich and poor






50. The hotel's standard published rate