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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room + 2 meals






2. Rooms available X occupancy percentage X Average daily rate






3. Blocking/pre-assigning rooms






4. Coles Ordinary






5. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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6. Tall organization/ small number of employees report to a supervisor






7. Blocking fewer rooms than requested by the group based on past history






8. Set of registered hotel guest accounts






9. The difference between money taken in and paid out






10. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






11. Retained to manage a hotel on behalf of the owner






12. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






13. Less money in cash drawer than should be






14. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






15. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






16. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






17. # of room no shows divided by # of room reservations






18. No difference - just sounds nicer






19. Tangibles - reliability - responsiveness - assurance and empathy






20. Rooms revenue divided by number of rooms sold






21. Not sensitive to price. Business travel market






22. The first place where a lot of people could stay overnight and keep all their animals etc






23. When more money is paid out than comes in and the cashier uses his bank for the payment






24. A collection of all transactions incurred by a guest.






25. Date when group blocked rooms return to hotel room inventory






26. Huge capital investment needed. Time to wait on zoning and construction.






27. Negotiated based on number of rooms






28. An organization member has the right to make a decision without obtaining approval from a higher level manager.






29. Luxury - upper-upscale - upscale






30. Cash according to accounts






31. Hotel holds room until 4 or 6






32. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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33. Address expectations and reality with honest advertising and training employees 'over delivery'






34. Determines a rooms long term availability






35. Housekeeping






36. City Hotel - NY city






37. The retention of decision making authority by a high level manager






38. Determines a rooms short term availability






39. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






40. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






41. Occupancy %






42. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






43. Reality < expectations dissatisfied






44. True






45. The hotel's standard published rate






46. China and India






47. 10000 divided by 95 + 5=10000 divided by 100=100$






48. Issuing the room key






49. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






50. Very sensitive to price. Leisure travel market







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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