Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The first place where a lot of people could stay overnight and keep all their animals etc






2. A collection of all transactions incurred by a guest.






3. Hotel gets money later - pays employee up-front






4. Very sensitive to price. Leisure travel market






5. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






6. Rooms actually reserved by group members






7. Housekeeping status differs from front desk status






8. 6%? look up






9. Cash according to accounts






10. Less money in cash drawer than should be






11. 70% occupancy - each room category is occupied at 70%.






12. City Hotel - NY city






13. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






14. Luxury - upper-upscale - upscale






15. Turning away free independent traveler guests for lack of rooms due to group business






16. More money in cash drawer than should be






17. No - there aren't - it is self proclaimed - not awarded






18. Determines a rooms long term availability






19. A number of rooms set aside for a group






20. Blocking/pre-assigning rooms






21. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






22. A statement of all transactions that affect the balance of an account






23. Encourages department performance instead of the main goal which is overall hotel performance






24. Front Desk






25. Occupancy %






26. Concierge/bellstaff






27. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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28. Owns hotels affiliated with chain brands






29. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






30. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






31. Flat organization/ large number of employees reporting to one supervisor






32. 1990; accomodate guests and employees with disabilities






33. Issuing the room key






34. Travelers who intend to stay five days or longer and required reduced hotel services






35. Reality = expectations satisfied






36. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






37. Uniformed services/FD






38. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






39. Harder to get than 5 diamond






40. Reversal of problem; solving the problem and retaining the goodwill of the customer.






41. Reality > expectations 'thrilled'






42. Provided to frequent business guests






43. Expedia or Orbitz






44. Not sensitive to price. Business travel market






45. Appeal to both business and leisure travelers






46. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






47. An organization member has the right to make a decision without obtaining approval from a higher level manager.






48. No difference - just sounds nicer






49. Room and meals are separate






50. Number of rooms occupied divided by number of rooms available