Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Flat organization/ large number of employees reporting to one supervisor






2. Occupancy %






3. Provided to frequent business guests






4. The retention of decision making authority by a high level manager






5. Blocking/pre-assigning rooms






6. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






7. When more money is paid out than comes in and the cashier uses his bank for the payment






8. A statement of all transactions that affect the balance of an account






9. Literally owns and operates hotel






10. A number of rooms set aside for a group






11. Expedia or Orbitz






12. Actual rooms revenue divided by potential rooms revenue






13. Coles Ordinary






14. 'end of day'






15. Number of rooms occupied divided by number of rooms available






16. The difference between money taken in and paid out






17. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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18. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






19. More money in cash drawer than should be






20. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






21. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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22. 10000 divided by 95 + 5=10000 divided by 100=100$






23. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






24. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






25. Negotiated based on number of rooms






26. Travelers who intend to stay five days or longer and required reduced hotel services






27. Means to expand quickly with little capital -collect franchise fees






28. Coupons used by members of tour groups to pay for meals etc...






29. China and India






30. Reversal of problem; solving the problem and retaining the goodwill of the customer.






31. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






32. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






33. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






34. Separation between classes of hotels - luxury - mid-scale - economy






35. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






36. Encourages department performance instead of the main goal which is overall hotel performance






37. Hotel holds room until 4 or 6






38. Where the poorer people stayed when traveling in the Roman Empire






39. Hotel gets money later - pays employee up-front






40. Turning away free independent traveler guests for lack of rooms due to group business






41. Reality < expectations dissatisfied






42. Housekeeping






43. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






44. Reservations and non refundable purchases for price sensitive guests versus opposite






45. Reservations






46. Blocking fewer rooms than requested by the group based on past history






47. FD/PBX






48. To sell every available room at the most profitable rate






49. Housekeeping status differs from front desk status






50. The process of recording transactions onto a folio