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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Very sensitive to price. Leisure travel market






2. 95+5=100 divided by 150-25=125=80%






3. 'end of day'






4. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






5. Expedia or Orbitz






6. 70% occupancy - each room category is occupied at 70%.






7. To sell every available room at the most profitable rate






8. The difference between money taken in and paid out






9. Separation between classes of hotels - luxury - mid-scale - economy






10. Rooms available X occupancy percentage X Average daily rate






11. Front Desk






12. Retained to manage a hotel on behalf of the owner






13. Reversal of problem; solving the problem and retaining the goodwill of the customer.






14. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






15. Cashier (FD)/ uniformed services






16. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






17. The first place where a lot of people could stay overnight and keep all their animals etc






18. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






19. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






20. Rooms revenue divided by number of rooms sold






21. Owns hotels affiliated with chain brands






22. Harder to get than 5 diamond






23. Reality = expectations satisfied






24. Difference between 'What should be' and 'what is'






25. Owns hotel brands and sells the right to use them






26. True






27. City Hotel - NY city






28. The separation between rich and poor






29. Blocking fewer rooms than requested by the group based on past history






30. China and India






31. Set of registered hotel guest accounts






32. Reservations






33. Coles Ordinary






34. An organization member has the right to make a decision without obtaining approval from a higher level manager.






35. Flat organization/ large number of employees reporting to one supervisor






36. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






37. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


38. Uniformed services/FD






39. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






40. Provided to frequent business guests






41. A number of rooms set aside for a group






42. Rooms department revenue divided by expected number of rooms sold






43. If the bill is not paid - hotel cannot recover tip already paid out






44. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






45. A statement of all transactions that affect the balance of an account






46. Concierge/bellstaff






47. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






48. Determines a rooms long term availability






49. Hotel holds room until 4 or 6






50. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms