Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Harder to get than 5 diamond






2. The first place where a lot of people could stay overnight and keep all their animals etc






3. Actual cash in dollars and cents in the cash drawer






4. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


5. Where the poorer people stayed when traveling in the Roman Empire






6. Cash according to accounts






7. Luxury - upper-upscale - upscale






8. Set of registered hotel guest accounts






9. Reservations and non refundable purchases for price sensitive guests versus opposite






10. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






11. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






12. Rooms available X occupancy percentage X Average daily rate






13. A statement of all transactions that affect the balance of an account






14. 6%? look up






15. Under 150 rooms






16. Hotel gets money later - pays employee up-front






17. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






18. Tangibles - reliability - responsiveness - assurance and empathy






19. Provided to frequent business guests






20. Determines a rooms short term availability






21. Reservations






22. A collection of all transactions incurred by a guest.






23. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






24. Cashier (FD)/ uniformed services






25. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






26. Housekeeping status differs from front desk status






27. Expedia or Orbitz






28. Number of rooms occupied divided by number of rooms available






29. Reality = expectations satisfied






30. Encourages department performance instead of the main goal which is overall hotel performance






31. Appeal to both business and leisure travelers






32. Literally owns and operates hotel






33. 10000 divided by 95 + 5=10000 divided by 100=100$






34. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






35. 70% occupancy - each room category is occupied at 70%.






36. The separation between rich and poor






37. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






38. Negotiated based on number of rooms






39. Address expectations and reality with honest advertising and training employees 'over delivery'






40. Coles Ordinary






41. Actual rooms revenue divided by potential rooms revenue






42. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






43. Travelers who intend to stay five days or longer and required reduced hotel services






44. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






45. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






46. Rooms actually reserved by group members






47. Owns the hotel but retains a chain or independent management company to operate the property






48. To sell every available room at the most profitable rate






49. Owns hotel brands and sells the right to use them






50. Concierge/bellstaff







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests