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Test your basic knowledge |
Hotel Operations Management
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reality > expectations 'thrilled'
What is Room status discrepancy ?
Forcasted rooms revenue
Reality
Code of Hammurabi
2. Harder to get than 5 diamond
Forbes 5 star
What are the differences between a C-Corp. and a REIT?
The difference between guest accounts and house accounts ?
What is the American Plan?
3. Where the rich people stayed when traveling in the Roman Empire
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What is a guest folio?
Mansio
4. 1990; accomodate guests and employees with disabilities
What is inelastic demand?
ADA
What is the most used operating ratio?
What is the average daily rate?
5. Retained to manage a hotel on behalf of the owner
Independent Management Company
Top down or bottom up
Franchisor loading corporation
What is a wide span of control?
6. Less money in cash drawer than should be
Independent Management Company
What is displacement?
Short
Extended stay hotels
7. The difference between money taken in and paid out
What is housekeeping status?
Where will the majority of the global growth take place
Over
Net Receipts
8. Separation between classes of hotels - luxury - mid-scale - economy
What is a narrow span of control?
What is rack rate?
How the hotel size that has the largest percentage
Market segmentation
9. Determines a rooms long term availability
What is reservation status?
Modified American Plan
What is a guest folio?
10000 rooms revenue. Sold 95 rooms with 5 comps
10. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
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11. Date when group blocked rooms return to hotel room inventory
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Room assignment process
Cut off date?
How the hotel size that has the largest percentage
12. Set of registered hotel guest accounts
Where will the majority of the global growth take place
What is group rate?
What is a guest ledger
Confirmed reservation?
13. 'end of day'
Distribution of the reports is the final step in night audit process?
Extended stay hotels
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
When does the night audit begin?
14. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed
When does the night audit begin?
Confirmed reservation?
What should be
Reality
15. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Code of Hammurabi
Tour package coupons
What are the differences between a C-Corp. and a REIT?
16. Issuing the room key
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What completes the registration process?
Suite hotels and extended stay hotels
Merchant discount fee
17. 95+5=100 divided by 150-25=125=80%
What is Room status discrepancy ?
What is booked mean?
Paying off the due bank
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
18. Huge capital investment needed. Time to wait on zoning and construction.
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
What is posting?
When are lodging analysts bullish on hotel stocks?
Suite hotels
19. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
When does the night audit begin?
Who deal with the pre arrival of the guests?
When are lodging analysts bullish on hotel stocks?
20. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms
Dimensions of Service Quality
Top down or bottom up
What is the average daily rate?
Merchant discount fee
21. 10000 divided by 95 + 5=10000 divided by 100=100$
What is housekeeping status?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Who deals with the departure of the guests?
10000 rooms revenue. Sold 95 rooms with 5 comps
22. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
Over or Short
Merchant discount fee
Who is the keys of gold?
Paying off house vouchers
23. Determines a rooms short term availability
Tourism
Over or Short
The difference between guest accounts and house accounts ?
What is housekeeping status?
24. Room + 2 meals
TShe income Audit
How to calculate average room rate?
What is rack rate?
Modified American Plan
25. To sell every available room at the most profitable rate
Confirmed reservation?
What is the responsibility of the reservations?
Who deal with the pre arrival of the guests?
Caravanseri
26. 6%? look up
What is a block?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
Over or Short
Tourism
27. Blocking fewer rooms than requested by the group based on past history
Code of Hammurabi
Who deals with the arrival of guests?
Who is the keys of gold?
What is wash (down)?
28. A statement of all transactions that affect the balance of an account
What is a guest folio?
Who deals with the occupancy of the guest?
What is inelastic demand?
Owner/operator
29. Actual rooms revenue divided by potential rooms revenue
Tourism
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is a wide span of control?
What is yield statistoc?
30. Luxury - upper-upscale - upscale
When would you want to use a minimum LOS control?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
What is posting?
Where will the majority of the global growth take place
31. Front Desk
Who deals with the departure of the guests?
Owner/operator
WHat department is the heart of the hotel?
How to calculate average room rate?
32. Tall organization/ small number of employees report to a supervisor
What is a narrow span of control?
Guest satisfaction
What is a guaranteed reservation?
Distribution of the reports is the final step in night audit process?
33. Where the poorer people stayed when traveling in the Roman Empire
Merchant discount fee
When does the night audit begin?
Taberna
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
34. A number of rooms set aside for a group
When would you want to use a minimum LOS control?
What is a block?
Franchisor loading corporation
Top down or bottom up
35. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day
What are 'fences'?
TShe income Audit
What completes the registration process?
What should be
36. Expedia or Orbitz
Where will the majority of the global growth take place
What is decentralization?
What is a third-party distribution company?
Distribution of the reports is the final step in night audit process?
37. Address expectations and reality with honest advertising and training employees 'over delivery'
Over
Role of management
Extended stay hotels
How do u calculate occupancy %?
38. Cashier (FD)/ uniformed services
Who deals with the departure of the guests?
Tourism
Franchisor
What is a guest account?
39. Occupancy %
What was the first Hotel?
Suite hotels
What is the most used operating ratio?
Service recovery
40. Reservations
Top down or bottom up
Who deal with the pre arrival of the guests?
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
How do u calculate occupancy %?
41. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Suite hotels and extended stay hotels
Net Receipts
42. True
Forbes 5 star
The difference between guest accounts and house accounts ?
Who deals with the occupancy of the guest?
Distribution of the reports is the final step in night audit process?
43. Owns hotels affiliated with chain brands
What is a third-party distribution company?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Chain Management
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
44. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room
What is the most used operating ratio?
When would you want to use a minimum LOS control?
What is a guaranteed reservation?
Market segmentation
45. The process of recording transactions onto a folio
What is booked mean?
What is posting?
What is a guest folio?
Cut off date?
46. Actual cash in dollars and cents in the cash drawer
What is...
Dimensions of Service Quality
Tourism
What is a narrow span of control?
47. Rooms revenue divided by number of rooms sold
Paying off house vouchers
Tourism
Suite hotels and extended stay hotels
What is the average daily rate?
48. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
What is the average daily rate?
Is there really such a thing as a six or seven star hotel?
Where will the majority of the global growth take place
Paying off the due bank
49. Provided to frequent business guests
What is corporate rate?
Extended stay hotels
Service recovery
What is posting?
50. Literally owns and operates hotel
What are 'fences'?
What is centralization?
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Owner/operator
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