Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






2. The difference between money taken in and paid out






3. If the bill is not paid - hotel cannot recover tip already paid out






4. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






5. Date when group blocked rooms return to hotel room inventory






6. Reality < expectations dissatisfied






7. # of room no shows divided by # of room reservations






8. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






9. Reversal of problem; solving the problem and retaining the goodwill of the customer.






10. Housekeeping status differs from front desk status






11. Reservations






12. Appeal to both business and leisure travelers






13. Where the poorer people stayed when traveling in the Roman Empire






14. Flat organization/ large number of employees reporting to one supervisor






15. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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16. Where the rich people stayed when traveling in the Roman Empire






17. Means to expand quickly with little capital -collect franchise fees






18. The retention of decision making authority by a high level manager






19. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






20. Negotiated based on number of rooms






21. Service encounters during which service quality is judged; first impression.






22. Tangibles - reliability - responsiveness - assurance and empathy






23. Tall organization/ small number of employees report to a supervisor






24. Encourages department performance instead of the main goal which is overall hotel performance






25. Separation between classes of hotels - luxury - mid-scale - economy






26. An organization member has the right to make a decision without obtaining approval from a higher level manager.






27. True






28. Coles Ordinary






29. Owns the hotel but retains a chain or independent management company to operate the property






30. Owns hotel brands and sells the right to use them






31. 6%? look up






32. Number of rooms occupied divided by number of rooms available






33. Issuing the room key






34. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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35. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






36. Blocking/pre-assigning rooms






37. Harder to get than 5 diamond






38. Determines a rooms short term availability






39. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






40. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






41. Provided to frequent business guests






42. Not sensitive to price. Business travel market






43. 'end of day'






44. Coupons used by members of tour groups to pay for meals etc...






45. Expedia or Orbitz






46. Actual cash in dollars and cents in the cash drawer






47. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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48. More money in cash drawer than should be






49. Turning away free independent traveler guests for lack of rooms due to group business






50. Very sensitive to price. Leisure travel market