Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blocking/pre-assigning rooms






2. Set of registered hotel guest accounts






3. Where the rich people stayed when traveling in the Roman Empire






4. Coles Ordinary






5. Rooms available X occupancy percentage X Average daily rate






6. Date when group blocked rooms return to hotel room inventory






7. To sell every available room at the most profitable rate






8. Cash according to accounts






9. Reality > expectations 'thrilled'






10. A statement of all transactions that affect the balance of an account






11. Hotel holds room until 4 or 6






12. Under 150 rooms






13. Flat organization/ large number of employees reporting to one supervisor






14. Housekeeping






15. Rooms actually reserved by group members






16. Owns hotel brands and sells the right to use them






17. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






18. Tall organization/ small number of employees report to a supervisor






19. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






20. No difference - just sounds nicer






21. Determines a rooms long term availability






22. Uniformed services/FD






23. Cashier (FD)/ uniformed services






24. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






25. Travelers who intend to stay five days or longer and required reduced hotel services






26. Appeal to both business and leisure travelers






27. Reversal of problem; solving the problem and retaining the goodwill of the customer.






28. 95+5=100 divided by 150-25=125=80%






29. Harder to get than 5 diamond






30. Reservations and non refundable purchases for price sensitive guests versus opposite






31. Owns the hotel but retains a chain or independent management company to operate the property






32. The process of recording transactions onto a folio






33. Not sensitive to price. Business travel market






34. Determines a rooms short term availability






35. Less money in cash drawer than should be






36. The difference between money taken in and paid out






37. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






38. Separation between classes of hotels - luxury - mid-scale - economy






39. No - there aren't - it is self proclaimed - not awarded






40. FD/PBX






41. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


42. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






43. 6%? look up






44. A collection of all transactions incurred by a guest.






45. Huge capital investment needed. Time to wait on zoning and construction.






46. An organization member has the right to make a decision without obtaining approval from a higher level manager.






47. Coupons used by members of tour groups to pay for meals etc...






48. Reality = expectations satisfied






49. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






50. Front Desk







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests