Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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2. An organization member has the right to make a decision without obtaining approval from a higher level manager.






3. No difference - just sounds nicer






4. City Hotel - NY city






5. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






6. 10000 divided by 95 + 5=10000 divided by 100=100$






7. Provided to frequent business guests






8. The separation between rich and poor






9. More money in cash drawer than should be






10. Address expectations and reality with honest advertising and training employees 'over delivery'






11. Tall organization/ small number of employees report to a supervisor






12. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






13. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






14. Difference between 'What should be' and 'what is'






15. A number of rooms set aside for a group






16. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






17. Rooms actually reserved by group members






18. True






19. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






20. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






21. The process of recording transactions onto a folio






22. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






23. Reality = expectations satisfied






24. Blocking fewer rooms than requested by the group based on past history






25. Owns hotel brands and sells the right to use them






26. The first place where a lot of people could stay overnight and keep all their animals etc






27. Cash according to accounts






28. Hotel holds room until 4 or 6






29. Determines a rooms short term availability






30. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






31. Tangibles - reliability - responsiveness - assurance and empathy






32. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






33. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






34. Retained to manage a hotel on behalf of the owner






35. 1990; accomodate guests and employees with disabilities






36. Room and meals are separate






37. Turning away free independent traveler guests for lack of rooms due to group business






38. Separation between classes of hotels - luxury - mid-scale - economy






39. Date when group blocked rooms return to hotel room inventory






40. Literally owns and operates hotel






41. # of room no shows divided by # of room reservations






42. Where the poorer people stayed when traveling in the Roman Empire






43. Harder to get than 5 diamond






44. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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45. Uniformed services/FD






46. When more money is paid out than comes in and the cashier uses his bank for the payment






47. Coles Ordinary






48. Encourages department performance instead of the main goal which is overall hotel performance






49. Huge capital investment needed. Time to wait on zoning and construction.






50. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room