Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






2. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






3. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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4. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






5. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






6. Turning away free independent traveler guests for lack of rooms due to group business






7. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






8. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






9. Reservations






10. Reality < expectations dissatisfied






11. 6%? look up






12. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






13. Cash according to accounts






14. Where the rich people stayed when traveling in the Roman Empire






15. 95+5=100 divided by 150-25=125=80%






16. Reservations and non refundable purchases for price sensitive guests versus opposite






17. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






18. Blocking fewer rooms than requested by the group based on past history






19. Tangibles - reliability - responsiveness - assurance and empathy






20. Rooms department revenue divided by expected number of rooms sold






21. 'end of day'






22. Luxury - upper-upscale - upscale






23. To sell every available room at the most profitable rate






24. Actual rooms revenue divided by potential rooms revenue






25. A number of rooms set aside for a group






26. Date when group blocked rooms return to hotel room inventory






27. Front Desk






28. Expedia or Orbitz






29. Where the poorer people stayed when traveling in the Roman Empire






30. Owns the hotel but retains a chain or independent management company to operate the property






31. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






32. Hotel gets money later - pays employee up-front






33. Harder to get than 5 diamond






34. Coupons used by members of tour groups to pay for meals etc...






35. Retained to manage a hotel on behalf of the owner






36. Coles Ordinary






37. If the bill is not paid - hotel cannot recover tip already paid out






38. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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39. More money in cash drawer than should be






40. No difference - just sounds nicer






41. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






42. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






43. The separation between rich and poor






44. Uniformed services/FD






45. Occupancy %






46. # of room no shows divided by # of room reservations






47. Reality = expectations satisfied






48. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






49. A statement of all transactions that affect the balance of an account






50. Rooms revenue divided by number of rooms sold