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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel holds room until 4 or 6






2. Owns the hotel but retains a chain or independent management company to operate the property






3. Housekeeping






4. The first place where a lot of people could stay overnight and keep all their animals etc






5. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






6. 6%? look up






7. Luxury - upper-upscale - upscale






8. Occupancy %






9. # of room no shows divided by # of room reservations






10. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






11. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






12. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


13. Blocking fewer rooms than requested by the group based on past history






14. 1990; accomodate guests and employees with disabilities






15. Where the poorer people stayed when traveling in the Roman Empire






16. Travelers who intend to stay five days or longer and required reduced hotel services






17. Not sensitive to price. Business travel market






18. Concierge/bellstaff






19. The process of recording transactions onto a folio






20. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






21. Provided to frequent business guests






22. No difference - just sounds nicer






23. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






24. Rooms revenue divided by number of rooms sold






25. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


26. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






27. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






28. Rooms department revenue divided by expected number of rooms sold






29. Cash according to accounts






30. Reversal of problem; solving the problem and retaining the goodwill of the customer.






31. 10000 divided by 95 + 5=10000 divided by 100=100$






32. Actual cash in dollars and cents in the cash drawer






33. Tangibles - reliability - responsiveness - assurance and empathy






34. Actual rooms revenue divided by potential rooms revenue






35. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






36. No - there aren't - it is self proclaimed - not awarded






37. Difference between 'What should be' and 'what is'






38. A statement of all transactions that affect the balance of an account






39. Where the rich people stayed when traveling in the Roman Empire






40. Rooms actually reserved by group members






41. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






42. Rooms available X occupancy percentage X Average daily rate






43. The hotel's standard published rate






44. If the bill is not paid - hotel cannot recover tip already paid out






45. Flat organization/ large number of employees reporting to one supervisor






46. A number of rooms set aside for a group






47. Less money in cash drawer than should be






48. FD/PBX






49. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


50. Issuing the room key