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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reality > expectations 'thrilled'






2. Harder to get than 5 diamond






3. Where the rich people stayed when traveling in the Roman Empire






4. 1990; accomodate guests and employees with disabilities






5. Retained to manage a hotel on behalf of the owner






6. Less money in cash drawer than should be






7. The difference between money taken in and paid out






8. Separation between classes of hotels - luxury - mid-scale - economy






9. Determines a rooms long term availability






10. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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11. Date when group blocked rooms return to hotel room inventory






12. Set of registered hotel guest accounts






13. 'end of day'






14. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






15. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






16. Issuing the room key






17. 95+5=100 divided by 150-25=125=80%






18. Huge capital investment needed. Time to wait on zoning and construction.






19. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






20. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






21. 10000 divided by 95 + 5=10000 divided by 100=100$






22. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






23. Determines a rooms short term availability






24. Room + 2 meals






25. To sell every available room at the most profitable rate






26. 6%? look up






27. Blocking fewer rooms than requested by the group based on past history






28. A statement of all transactions that affect the balance of an account






29. Actual rooms revenue divided by potential rooms revenue






30. Luxury - upper-upscale - upscale






31. Front Desk






32. Tall organization/ small number of employees report to a supervisor






33. Where the poorer people stayed when traveling in the Roman Empire






34. A number of rooms set aside for a group






35. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






36. Expedia or Orbitz






37. Address expectations and reality with honest advertising and training employees 'over delivery'






38. Cashier (FD)/ uniformed services






39. Occupancy %






40. Reservations






41. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






42. True






43. Owns hotels affiliated with chain brands






44. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






45. The process of recording transactions onto a folio






46. Actual cash in dollars and cents in the cash drawer






47. Rooms revenue divided by number of rooms sold






48. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






49. Provided to frequent business guests






50. Literally owns and operates hotel







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Can you answer 50 questions in 15 minutes?


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