Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






2. Travelers who intend to stay five days or longer and required reduced hotel services






3. More money in cash drawer than should be






4. True






5. The difference between money taken in and paid out






6. Concierge/bellstaff






7. Service encounters during which service quality is judged; first impression.






8. Hotel holds room until 4 or 6






9. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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10. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






11. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






12. Very sensitive to price. Leisure travel market






13. Coupons used by members of tour groups to pay for meals etc...






14. Determines a rooms short term availability






15. Separation between classes of hotels - luxury - mid-scale - economy






16. China and India






17. Reality < expectations dissatisfied






18. Difference between 'What should be' and 'what is'






19. Turning away free independent traveler guests for lack of rooms due to group business






20. Less money in cash drawer than should be






21. Blocking fewer rooms than requested by the group based on past history






22. 'end of day'






23. 6%? look up






24. Occupancy %






25. Reservations






26. The process of recording transactions onto a folio






27. Owns hotels affiliated with chain brands






28. Literally owns and operates hotel






29. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






30. Encourages department performance instead of the main goal which is overall hotel performance






31. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






32. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






33. Set of registered hotel guest accounts






34. Determines a rooms long term availability






35. Actual cash in dollars and cents in the cash drawer






36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






37. The retention of decision making authority by a high level manager






38. When more money is paid out than comes in and the cashier uses his bank for the payment






39. If the bill is not paid - hotel cannot recover tip already paid out






40. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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41. No - there aren't - it is self proclaimed - not awarded






42. Reservations and non refundable purchases for price sensitive guests versus opposite






43. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






44. Tall organization/ small number of employees report to a supervisor






45. A number of rooms set aside for a group






46. Tangibles - reliability - responsiveness - assurance and empathy






47. Actual rooms revenue divided by potential rooms revenue






48. To sell every available room at the most profitable rate






49. Owns the hotel but retains a chain or independent management company to operate the property






50. Uniformed services/FD