Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of rooms occupied divided by number of rooms available






2. Reservations and non refundable purchases for price sensitive guests versus opposite






3. Provided to frequent business guests






4. Where the poorer people stayed when traveling in the Roman Empire






5. Housekeeping status differs from front desk status






6. FD/PBX






7. Very sensitive to price. Leisure travel market






8. Tall organization/ small number of employees report to a supervisor






9. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories


10. Where the rich people stayed when traveling in the Roman Empire






11. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






12. Turning away free independent traveler guests for lack of rooms due to group business






13. Not sensitive to price. Business travel market






14. Determines a rooms long term availability






15. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






16. Tangibles - reliability - responsiveness - assurance and empathy






17. 70% occupancy - each room category is occupied at 70%.






18. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






19. The separation between rich and poor






20. More money in cash drawer than should be






21. No difference - just sounds nicer






22. Set of registered hotel guest accounts






23. When more money is paid out than comes in and the cashier uses his bank for the payment






24. Housekeeping






25. Occupancy %






26. Service encounters during which service quality is judged; first impression.






27. Harder to get than 5 diamond






28. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






29. Hotel holds room until 4 or 6






30. Determines a rooms short term availability






31. China and India






32. 95+5=100 divided by 150-25=125=80%






33. Huge capital investment needed. Time to wait on zoning and construction.






34. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






35. Coles Ordinary






36. Reality > expectations 'thrilled'






37. City Hotel - NY city






38. Owns hotels affiliated with chain brands






39. Room + 2 meals






40. Reality < expectations dissatisfied






41. Rooms actually reserved by group members






42. Owns hotel brands and sells the right to use them






43. If the bill is not paid - hotel cannot recover tip already paid out






44. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






45. Actual rooms revenue divided by potential rooms revenue






46. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






47. Owns the hotel but retains a chain or independent management company to operate the property






48. The hotel's standard published rate






49. Travelers who intend to stay five days or longer and required reduced hotel services






50. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati