Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tangibles - reliability - responsiveness - assurance and empathy






2. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






3. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






4. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






5. More money in cash drawer than should be






6. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






7. City Hotel - NY city






8. Expedia or Orbitz






9. The process of recording transactions onto a folio






10. The first place where a lot of people could stay overnight and keep all their animals etc






11. Concierge/bellstaff






12. Provided to frequent business guests






13. Difference between 'What should be' and 'what is'






14. China and India






15. A number of rooms set aside for a group






16. Turning away free independent traveler guests for lack of rooms due to group business






17. A statement of all transactions that affect the balance of an account






18. Housekeeping






19. Room and meals are separate






20. Cash according to accounts






21. Rooms revenue divided by number of rooms sold






22. Reservations and non refundable purchases for price sensitive guests versus opposite






23. Retained to manage a hotel on behalf of the owner






24. Flat organization/ large number of employees reporting to one supervisor






25. 1990; accomodate guests and employees with disabilities






26. 'end of day'






27. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






28. Address expectations and reality with honest advertising and training employees 'over delivery'






29. Where the poorer people stayed when traveling in the Roman Empire






30. Owns the hotel but retains a chain or independent management company to operate the property






31. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


32. Determines a rooms short term availability






33. Actual rooms revenue divided by potential rooms revenue






34. Hotel holds room until 4 or 6






35. Tall organization/ small number of employees report to a supervisor






36. Separation between classes of hotels - luxury - mid-scale - economy






37. Hotel gets money later - pays employee up-front






38. 95+5=100 divided by 150-25=125=80%






39. Negotiated based on number of rooms






40. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


41. Huge capital investment needed. Time to wait on zoning and construction.






42. Reversal of problem; solving the problem and retaining the goodwill of the customer.






43. Literally owns and operates hotel






44. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging






45. Occupancy %






46. Reservations






47. Harder to get than 5 diamond






48. Reality > expectations 'thrilled'






49. Encourages department performance instead of the main goal which is overall hotel performance






50. An organization member has the right to make a decision without obtaining approval from a higher level manager.