Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Housekeeping






2. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






3. Owns hotel brands and sells the right to use them






4. Room + 2 meals






5. FD/PBX






6. The first place where a lot of people could stay overnight and keep all their animals etc






7. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






8. Luxury - upper-upscale - upscale






9. Where the poorer people stayed when traveling in the Roman Empire






10. Harder to get than 5 diamond






11. Determines a rooms short term availability






12. Tangibles - reliability - responsiveness - assurance and empathy






13. Service encounters during which service quality is judged; first impression.






14. Hotel holds room until 4 or 6






15. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






16. Owns hotels affiliated with chain brands






17. 1990; accomodate guests and employees with disabilities






18. Reversal of problem; solving the problem and retaining the goodwill of the customer.






19. Occupancy %






20. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






21. The separation between rich and poor






22. The difference between money taken in and paid out






23. Address expectations and reality with honest advertising and training employees 'over delivery'






24. Reality = expectations satisfied






25. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






26. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






27. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






28. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






29. 6%? look up






30. Expedia or Orbitz






31. Provided to frequent business guests






32. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






33. 10000 divided by 95 + 5=10000 divided by 100=100$






34. Blocking fewer rooms than requested by the group based on past history






35. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






36. Huge capital investment needed. Time to wait on zoning and construction.






37. Difference between 'What should be' and 'what is'






38. True






39. Cashier (FD)/ uniformed services






40. Appeal to both business and leisure travelers






41. Blocking/pre-assigning rooms






42. The process of recording transactions onto a folio






43. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






44. 'end of day'






45. Rooms department revenue divided by expected number of rooms sold






46. Means to expand quickly with little capital -collect franchise fees






47. Literally owns and operates hotel






48. Reality > expectations 'thrilled'






49. Determines a rooms long term availability






50. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories