Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owns hotels affiliated with chain brands






2. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged

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3. If the bill is not paid - hotel cannot recover tip already paid out






4. Tall organization/ small number of employees report to a supervisor






5. Occupancy %






6. No - there aren't - it is self proclaimed - not awarded






7. Set of registered hotel guest accounts






8. Actual cash in dollars and cents in the cash drawer






9. Provided to frequent business guests






10. FD/PBX






11. The hotel's standard published rate






12. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






13. Housekeeping status differs from front desk status






14. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories

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15. Huge capital investment needed. Time to wait on zoning and construction.






16. Negotiated based on number of rooms






17. Determines a rooms long term availability






18. Rooms available X occupancy percentage X Average daily rate






19. Separation between classes of hotels - luxury - mid-scale - economy






20. Where the rich people stayed when traveling in the Roman Empire






21. Uniformed services/FD






22. Retained to manage a hotel on behalf of the owner






23. Not sensitive to price. Business travel market






24. Reversal of problem; solving the problem and retaining the goodwill of the customer.






25. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed






26. No difference - just sounds nicer






27. Concierge/bellstaff






28. A number of rooms set aside for a group






29. Harder to get than 5 diamond






30. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






31. Housekeeping






32. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






33. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati






34. Front Desk






35. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






36. Blocking/pre-assigning rooms






37. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






38. Luxury - upper-upscale - upscale






39. Reality > expectations 'thrilled'






40. Flat organization/ large number of employees reporting to one supervisor






41. The difference between money taken in and paid out






42. Where the poorer people stayed when traveling in the Roman Empire






43. Very sensitive to price. Leisure travel market






44. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






45. To sell every available room at the most profitable rate






46. Number of rooms occupied divided by number of rooms available






47. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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48. Appeal to both business and leisure travelers






49. 1990; accomodate guests and employees with disabilities






50. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms