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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Front Desk






2. 1990; accomodate guests and employees with disabilities






3. City Hotel - NY city






4. Harder to get than 5 diamond






5. Hotel holds room until 4 or 6






6. A number of rooms set aside for a group






7. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






8. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day






9. 6%? look up






10. The process of recording transactions onto a folio






11. Housekeeping






12. To sell every available room at the most profitable rate






13. If the bill is not paid - hotel cannot recover tip already paid out






14. Expedia or Orbitz






15. Retained to manage a hotel on behalf of the owner






16. Difference between 'What should be' and 'what is'






17. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






18. Owns hotels affiliated with chain brands






19. China and India






20. The hotel's standard published rate






21. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged


22. Very sensitive to price. Leisure travel market






23. Rooms revenue divided by number of rooms sold






24. Literally owns and operates hotel






25. 95+5=100 divided by 150-25=125=80%






26. Provided to frequent business guests






27. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






28. Means to expand quickly with little capital -collect franchise fees






29. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






30. Room + 2 meals






31. Cash according to accounts






32. Hotel gets money later - pays employee up-front






33. Cashier (FD)/ uniformed services






34. Housekeeping status differs from front desk status






35. Coupons used by members of tour groups to pay for meals etc...






36. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






37. Occupancy %






38. Reservations and non refundable purchases for price sensitive guests versus opposite






39. A collection of all transactions incurred by a guest.






40. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






41. Where the poorer people stayed when traveling in the Roman Empire






42. More money in cash drawer than should be






43. The separation between rich and poor






44. True






45. An organization member has the right to make a decision without obtaining approval from a higher level manager.






46. 10000 divided by 95 + 5=10000 divided by 100=100$






47. Rooms actually reserved by group members






48. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






49. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






50. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)