Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Under 150 rooms






2. FD/PBX






3. Housekeeping






4. Determines a rooms long term availability






5. Reservations and non refundable purchases for price sensitive guests versus opposite






6. Actual cash in dollars and cents in the cash drawer






7. Number of rooms occupied divided by number of rooms available






8. Occupancy %






9. China and India






10. Rooms fill from bottom-up so we may need to construct that way - with greater availability of cheaper rooms






11. 95+5=100 divided by 150-25=125=80%






12. To sell every available room at the most profitable rate






13. 6%? look up






14. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






15. City Hotel - NY city






16. A number of rooms set aside for a group






17. When more money is paid out than comes in and the cashier uses his bank for the payment






18. No - there aren't - it is self proclaimed - not awarded






19. 10000 divided by 95 + 5=10000 divided by 100=100$






20. Address expectations and reality with honest advertising and training employees 'over delivery'






21. Room + 2 meals






22. Expedia or Orbitz






23. Issuing the room key






24. Reality > expectations 'thrilled'






25. Turning away free independent traveler guests for lack of rooms due to group business






26. Difference between 'What should be' and 'what is'






27. Actual rooms revenue divided by potential rooms revenue






28. Cashier (FD)/ uniformed services






29. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






30. An organization member has the right to make a decision without obtaining approval from a higher level manager.






31. Reality < expectations dissatisfied






32. Coupons used by members of tour groups to pay for meals etc...






33. Rooms revenue divided by number of rooms sold






34. Blocking/pre-assigning rooms






35. Uniformed services/FD






36. Blocking fewer rooms than requested by the group based on past history






37. The process of recording transactions onto a folio






38. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off






39. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






40. If the bill is not paid - hotel cannot recover tip already paid out






41. Owns the hotel but retains a chain or independent management company to operate the property






42. Tall organization/ small number of employees report to a supervisor






43. Owns hotels affiliated with chain brands






44. Owns hotel brands and sells the right to use them






45. Reality = expectations satisfied






46. Provided to frequent business guests






47. The hotel's standard published rate






48. Room and meals are separate






49. 'end of day'






50. Encourages department performance instead of the main goal which is overall hotel performance