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Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






2. Set of registered hotel guest accounts






3. Issuing the room key






4. 1. analyze the market 2. segment your customers 3. create different products for customers 4. forecast demand by segment 5. determine the optimal customer mix 6. use restrictions to maximize revenues






5. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality

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6. Housekeeping status differs from front desk status






7. Rooms revenue divided by number of rooms sold






8. When more money is paid out than comes in and the cashier uses his bank for the payment






9. City Hotel - NY city






10. FD/PBX






11. Reversal of problem; solving the problem and retaining the goodwill of the customer.






12. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






13. The difference between money taken in and paid out






14. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers






15. Reality = expectations satisfied






16. Concierge/bellstaff






17. Separation between classes of hotels - luxury - mid-scale - economy






18. Determines a rooms short term availability






19. Literally owns and operates hotel






20. Reality > expectations 'thrilled'






21. A collection of all transactions incurred by a guest.






22. Frequent travelers - vacationing families - professionals( accountants - lawyers - and executives)






23. Luxury - upper-upscale - upscale






24. Owns the hotel but retains a chain or independent management company to operate the property






25. No - there aren't - it is self proclaimed - not awarded






26. China and India






27. If the bill is not paid - hotel cannot recover tip already paid out






28. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






29. The first place where a lot of people could stay overnight and keep all their animals etc






30. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






31. Where the rich people stayed when traveling in the Roman Empire






32. Address expectations and reality with honest advertising and training employees 'over delivery'






33. True






34. Very sensitive to price. Leisure travel market






35. Service encounters during which service quality is judged; first impression.






36. Occupancy %






37. An organization member has the right to make a decision without obtaining approval from a higher level manager.






38. Travelers who intend to stay five days or longer and required reduced hotel services






39. Tall organization/ small number of employees report to a supervisor






40. Flat organization/ large number of employees reporting to one supervisor






41. Tangibles - reliability - responsiveness - assurance and empathy






42. Rooms department revenue divided by expected number of rooms sold






43. Cashier (FD)/ uniformed services






44. Cash according to accounts






45. Hotel gets money later - pays employee up-front






46. Rooms actually reserved by group members






47. Harder to get than 5 diamond






48. A number of rooms set aside for a group






49. Provided to frequent business guests






50. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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