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Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Turning away free independent traveler guests for lack of rooms due to group business
What is a block?
Due bank
What is booked mean?
What is displacement?
2. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed
Who deals with the arrival of guests?
What is a guest account?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Confirmed reservation?
3. Where the rich people stayed when traveling in the Roman Empire
Market Segmentation
What is yield statistoc?
Mansio
Owner/operator
4. Coupons used by members of tour groups to pay for meals etc...
Tour package coupons
What is yield statistoc?
What is booked mean?
What is a wide span of control?
5. Rooms available X occupancy percentage X Average daily rate
Forcasted rooms revenue
Merchant discount fee
Over
Non-guaranteed reservation?
6. Huge capital investment needed. Time to wait on zoning and construction.
Who deals with the departure of the guests?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Role of management
What are the six steps in the Revenue Management Model?
7. Blocking/pre-assigning rooms
Room assignment process
Who deals with the occupancy of the guest?
Paying off house vouchers
Given the high barriers to entry in some of the major lodging markets - increased revenues at the hotel level can only be derived from taking market share. What are the necessary 'tools' for attracting business from competitors?
8. An organization member has the right to make a decision without obtaining approval from a higher level manager.
What is a wide span of control?
What is decentralization?
Who is the keys of gold?
Where will the majority of the global growth take place
9. Cash according to accounts
When would you want to use a minimum LOS control?
Moments of truth
What should be
Non-guaranteed reservation?
10. 70% occupancy - each room category is occupied at 70%.
Forbes 5 star
When are lodging analysts bullish on hotel stocks?
Ideal Room Rate
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
11. Means to expand quickly with little capital -collect franchise fees
Franchisor
What is rack rate?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Non-guaranteed reservation?
12. Actual cash in dollars and cents in the cash drawer
Non-collectible account
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
What is Room status discrepancy ?
What is...
13. First laws to govern hotels - no watering down beer and must pay hotel tax or get hand chopped off
Code of Hammurabi
What is the responsibility of the reservations?
When are lodging analysts bullish on hotel stocks?
Why do hotels offer discounted rates?
14. Reality > expectations 'thrilled'
Reality
What is yield statistoc?
Non-collectible account
Forcasted rooms revenue
15. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests
The difference between guest accounts and house accounts ?
Room assignment process
Code of Hammurabi
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
16. When more money is paid out than comes in and the cashier uses his bank for the payment
What completes the registration process?
Franchisor loading corporation
Due bank
How the hotel size that has the largest percentage
17. The retention of decision making authority by a high level manager
What is centralization?
Net Receipts
When does the night audit begin?
Non-guaranteed reservation?
18. Owns the hotel but retains a chain or independent management company to operate the property
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
How do u calculate occupancy %?
NON REIT Owner
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
19. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
What is inelastic demand?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
Paying off the due bank
Forbes 5 star
20. Literally owns and operates hotel
When are lodging analysts bullish on hotel stocks?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Who deals with the arrival of guests?
Owner/operator
21. Front Desk
Owner/operator
Moments of truth
Top down or bottom up
WHat department is the heart of the hotel?
22. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.
Due bank
WHat department is the heart of the hotel?
How to calculate average room rate?
Franchisor loading corporation
23. Service encounters during which service quality is judged; first impression.
When would you want to use a minimum LOS control?
Who deals with the departure of the guests?
Due bank
Moments of truth
24. Housekeeping
What is inelastic demand?
What is the largest department?
What are 'fences'?
What is a guest ledger
25. Hotel gets money later - pays employee up-front
Float Losses
10000 rooms revenue. Sold 95 rooms with 5 comps
Tour package coupons
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
26. 1. hotel staff members greet upon arrival 2. a welcome reception for the guests is held 3. guests check in and occupy rooms 4. activities - dining - and entertainment are arranged
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27. Reservations
Ideal Room Rate
Who deals with the arrival of guests?
Code of Hammurabi
Who deal with the pre arrival of the guests?
28. Reservations and non refundable purchases for price sensitive guests versus opposite
What was the first Inn?
Cut off date?
Give an example of a fence used in the hotel industry
What is group rate?
29. Issuing the room key
What is a block?
What completes the registration process?
Due bank
Tour package coupons
30. Cashier (FD)/ uniformed services
Who deals with the departure of the guests?
Give an example of a fence used in the hotel industry
Service recovery
How do you calculate the % of no shows?
31. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
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32. 1. group common tasks to allow for work specialization - which increases overall productivity 2. training is easier because of similarity and the many opp's for inexp workers to learn from exp workers 3. fosters efficiency - teamwork - and coordinati
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
When are lodging analysts bullish on hotel stocks?
Hotels are typically organized along functional lines. List three strengths of functional organizational design.
Guest satisfaction
33. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
What is the American Plan?
Top down or bottom up
What is decentralization?
What is a third-party distribution company?
34. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants
Role of management
Airport hotels
What is a guest ledger
Taberna
35. Not sensitive to price. Business travel market
What is group rate?
What is inelastic demand?
What is decentralization?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
36. 95+5=100 divided by 150-25=125=80%
What is inelastic demand?
Airport hotels
Role of management
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
37. True
Distribution of the reports is the final step in night audit process?
Suite hotels
How do you calculate the % of no shows?
Why might a hotel owner want to purchase a hotel franchise? What are the advantages of being a franchisee?
38. Address expectations and reality with honest advertising and training employees 'over delivery'
Role of management
How to calculate average room rate?
What completes the registration process?
Who deals with the occupancy of the guest?
39. Harder to get than 5 diamond
Caravanseri
Due bank
What is the most used operating ratio?
Forbes 5 star
40. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
Caravanseri
When are lodging analysts bullish on hotel stocks?
Non-collectible account
How the hotel size that has the largest percentage
41. The first place where a lot of people could stay overnight and keep all their animals etc
Discuss a weakness of functional organizational design.
Modified American Plan
How do you calculate the % of no shows?
Caravanseri
42. Very sensitive to price. Leisure travel market
Discuss a weakness of functional organizational design.
What is elastic demand?
What is rack rate?
Over or Short
43. # of room no shows divided by # of room reservations
What is the responsibility of the reservations?
When are lodging analysts bullish on hotel stocks?
How do you calculate the % of no shows?
Who is the keys of gold?
44. More money in cash drawer than should be
Forcasted rooms revenue
Over
Non-guaranteed reservation?
Is there really such a thing as a six or seven star hotel?
45. Tall organization/ small number of employees report to a supervisor
What are the differences between a C-Corp. and a REIT?
Who deals with the arrival of guests?
What is a narrow span of control?
What is wash (down)?
46. Expedia or Orbitz
Confirmed reservation?
Is there really such a thing as a six or seven star hotel?
What is a third-party distribution company?
What is group rate?
47. China and India
Owner/operator
Where will the majority of the global growth take place
How to calculate average room rate?
Distribution of the reports is the final step in night audit process?
48. A number of rooms set aside for a group
What is a block?
Paying off house vouchers
Owner/operator
Role of management
49. Occupancy %
Forcasted rooms revenue
What is reservation status?
What is the most used operating ratio?
Due bank
50. A statement of all transactions that affect the balance of an account
What is a third-party distribution company?
What is a guest folio?
Discuss a weakness of functional organizational design.
How to calculate average room rate?