SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity
Moments of truth
When are lodging analysts bullish on hotel stocks?
Franchisor loading corporation
What is a guaranteed reservation?
2. Hotel has to pay fee to VISA or AMEx - but does not reduce tip
What is decentralization?
How do you calculate the % of no shows?
When are lodging analysts bullish on hotel stocks?
Merchant discount fee
3. The first american hotels differed from European hotels by charging a fixed fee (1$ per day) for food and lodging
What is the American Plan?
Franchisor loading corporation
Mansio
How do u calculate occupancy %?
4. The hotel's standard published rate
Is there really such a thing as a six or seven star hotel?
Franchisor
What is rack rate?
What is a narrow span of control?
5. Room + 2 meals
How do u calculate occupancy %?
Modified American Plan
Paying off house vouchers
Who deals with the arrival of guests?
6. Concierge/bellstaff
When would you want to use a minimum LOS control?
Forcasted rooms revenue
Who is the keys of gold?
What is Room status discrepancy ?
7. Tall organization/ small number of employees report to a supervisor
What is a narrow span of control?
WHat department is the heart of the hotel?
Airport hotels
A hotel sold 95 rooms with 5 compted rooms. It is a 150 room hotel with 25 out of order. What is the occupancy %?
8. Luxury - upper-upscale - upscale
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
Non-collectible account
Owner/operator
Service recovery
9. An organization member has the right to make a decision without obtaining approval from a higher level manager.
What is decentralization?
Forcasted rooms revenue
Service recovery
The hotel classifications that make up 7% of all hotels but make 36% of all hotel revenue
10. Set of registered hotel guest accounts
Give an example of a fence used in the hotel industry
Who deal with the pre arrival of the guests?
Forcasted rooms revenue
What is a guest ledger
11. Number of rooms occupied divided by number of rooms available
The difference between guest accounts and house accounts ?
Short
How do u calculate occupancy %?
Guest expectations
12. Blocking/pre-assigning rooms
Tourism
Room assignment process
How the hotel size that has the largest percentage
Who deal with the pre arrival of the guests?
13. Address expectations and reality with honest advertising and training employees 'over delivery'
Role of management
Net Receipts
Give an example of a fence used in the hotel industry
10000 rooms revenue. Sold 95 rooms with 5 comps
14. Travelers who intend to stay five days or longer and required reduced hotel services
What is displacement?
What is group rate?
Caravanseri
Extended stay hotels
15. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
16. Hotel gets money later - pays employee up-front
Who deals with the occupancy of the guest?
Float Losses
WHat department is the heart of the hotel?
When are lodging analysts bullish on hotel stocks?
17. Issuing the room key
Who is the keys of gold?
Airport hotels
What completes the registration process?
Where will the majority of the global growth take place
18. Cash according to accounts
What is displacement?
What is the responsibility of the reservations?
What is Room status discrepancy ?
What should be
19. Coupons used by members of tour groups to pay for meals etc...
Net Receipts
Tour package coupons
Who deals with the occupancy of the guest?
What is the responsibility of the reservations?
20. Room and meals are separate
European Plan
The difference between guest accounts and house accounts ?
What makes hotel franchising different from other types of franchises? Think about the difference between a quick-service restaurant and a full-service hotel.
Who deals with the occupancy of the guest?
21. Not sensitive to price. Business travel market
Who deals with the departure of the guests?
What is inelastic demand?
Franchisor
When would you want to use a minimum LOS control?
22. Uniformed services/FD
Where will the majority of the global growth take place
TShe income Audit
Who deals with the arrival of guests?
When would you want to use a minimum LOS control?
23. Occupancy %
Give an example of a fence used in the hotel industry
Modified American Plan
What is the most used operating ratio?
What is booked mean?
24. 1. low variable costs - high fixed costs 2. perishable inventory 3. variable demand patterns 4. ability to forecast future demand 5. ability to segment customers
What are 'fences'?
What is Room status discrepancy ?
The lodging industry has several unique characteristics which make it ideal for utilizing yield management. Name at least four of the characteristics.
Who deal with the pre arrival of the guests?
25. The difference between money taken in and paid out
Net Receipts
What is a block?
How to calculate average room rate?
Paying off the due bank
26. Hotel verifies that a guest has a reservation. can be guarnteed or no guaranteed
What is a guest folio?
Confirmed reservation?
What is the difference between an employee and an associate?
Airport hotels
27. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests
The difference between guest accounts and house accounts ?
What is a narrow span of control?
What is wash (down)?
What is elastic demand?
28. Owns the hotel but retains a chain or independent management company to operate the property
NON REIT Owner
TShe income Audit
What is inelastic demand?
Over
29. Date when group blocked rooms return to hotel room inventory
What is booked mean?
When does the night audit begin?
Cut off date?
What is a guest account?
30. Hotel holds room until 4 or 6
Non-guaranteed reservation?
How do u calculate occupancy %?
Ideal Room Rate
The difference between guest accounts and house accounts ?
31. Service encounters during which service quality is judged; first impression.
What is rack rate?
Non-guaranteed reservation?
Modified American Plan
Moments of truth
32. The separation between rich and poor
Who is the keys of gold?
Market Segmentation
What was the first Inn?
Net Receipts
33. Logical rational rules designed to allow customers to segment themselves into appropriate rate categories
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Blocking fewer rooms than requested by the group based on past history
Non-guaranteed reservation?
What is decentralization?
What is wash (down)?
Net Receipts
35. Cashier (FD)/ uniformed services
Float Losses
What is the average daily rate?
Who deals with the departure of the guests?
Over
36. Harder to get than 5 diamond
What is the average daily rate?
Why do hotels offer discounted rates?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
Forbes 5 star
37. City Hotel - NY city
What is the largest department?
Discuss a weakness of functional organizational design.
What was the first Hotel?
Paying off the due bank
38. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking
Discuss a weakness of functional organizational design.
When would you want to use a minimum LOS control?
Cut off date?
What is a guest folio?
39. 6%? look up
What is group rate?
What do on going franchise fees (including marketing fees) typically cost a hotel in terms of percent of revenues?
What is displacement?
What are the six steps in the Revenue Management Model?
40. Expedia or Orbitz
What is a third-party distribution company?
Caravanseri
How do you calculate the % of no shows?
Non-collectible account
41. Rooms department revenue divided by expected number of rooms sold
How to calculate average room rate?
Is there really such a thing as a six or seven star hotel?
Tourism
Forcasted rooms revenue
42. Literally owns and operates hotel
Owner/operator
Market segmentation
The difference between guest accounts and house accounts ?
What are the differences between a C-Corp. and a REIT?
43. A collection of all transactions incurred by a guest.
Moments of truth
What is a guest account?
Distribution of the reports is the final step in night audit process?
What is rack rate?
44. FD/PBX
What is a third-party distribution company?
Who deals with the occupancy of the guest?
Taberna
Extended stay hotels
45. The bank has to be re-built to the stipulated amount by giving cash back to the cashier
Code of Hammurabi
Paying off the due bank
How to calculate average room rate?
European Plan
46. No difference - just sounds nicer
Guest expectations
Who is the keys of gold?
What is the difference between an employee and an associate?
What is Room status discrepancy ?
47. The retention of decision making authority by a high level manager
What is a guaranteed reservation?
Extended stay hotels
What is centralization?
When are lodging analysts bullish on hotel stocks?
48. 10000 divided by 95 + 5=10000 divided by 100=100$
10000 rooms revenue. Sold 95 rooms with 5 comps
Airport hotels
What is...
Suite hotels
49. Encourages department performance instead of the main goal which is overall hotel performance
Discuss a weakness of functional organizational design.
When does the night audit begin?
Room assignment process
What are 'fences'?
50. A checking of accounts done every morning to verify accuracy of cash transactions and to prepare bank deposit for the day
How the hotel size that has the largest percentage
What is group rate?
Create a process map for a transient business guest who arrives at the city airport - requires shuttle service - and checks into the hotel using the help of a bellman. This is the 'Business Guest Arrival and Check-in Process.' Indicate all functional
TShe income Audit
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests