Test your basic knowledge |

Hotel Operations Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Flat organization/ large number of employees reporting to one supervisor






2. Number of rooms occupied divided by number of rooms available






3. The second largest employer in US - 1 OF EVERY 14 AMERICANS EMPLOYED IN TOURISM - MAKES $20000 A SECOND






4. Hotel has to pay fee to VISA or AMEx - but does not reduce tip






5. Chain Management - Independent Management Company - Owner/Operator and Non- REIT owner.






6. The hotel's standard published rate






7. C corp - legal - taxable entity - REIT - exempt from corporate tax as long as they comply with certain guidelines






8. Owns hotel brands and sells the right to use them






9. Reversal of problem; solving the problem and retaining the goodwill of the customer.






10. Actual rooms revenue divided by potential rooms revenue






11. When they want to check in on a 'head night' and break up what is otherwise a potential consecutive day booking






12. Guest accounts are all charges and payments of guests - and house accounts are all charges and payment of non guests






13. Cashier (FD)/ uniformed services






14. The accounting departments buys out the house petty cash vouchers with real cash - so that cash drawer is accurate






15. Provided to frequent business guests






16. 1. Solid brands 2. Strong frequent guest program backed by excellent service and high product quality


17. 6%? look up






18. Travelers who intend to stay five days or longer and required reduced hotel services






19. Owns hotels affiliated with chain brands






20. Less money in cash drawer than should be






21. Focus is more for business clientele - airline passengers - airline personnel - and meeting attendants






22. The process of recording transactions onto a folio






23. Coupons used by members of tour groups to pay for meals etc...






24. Hotel holds room for guest credit card - advanced deposit. Billed even if they do not use the room






25. Hotels need to satisfy as many guests as possible and maximize revenues from existing demand






26. Room + 2 meals






27. Housekeeping






28. Issuing the room key






29. Means to expand quickly with little capital -collect franchise fees






30. If the bill is not paid - hotel cannot recover tip already paid out






31. No difference - just sounds nicer






32. A number of rooms set aside for a group






33. Reservations






34. Tall organization/ small number of employees report to a supervisor






35. A statement of all transactions that affect the balance of an account






36. The difference between money taken in and paid out






37. 70% occupancy - each room category is occupied at 70%.






38. Concierge/bellstaff






39. Very sensitive to price. Leisure travel market






40. When more money is paid out than comes in and the cashier uses his bank for the payment






41. Harder to get than 5 diamond






42. A collection of all transactions incurred by a guest.






43. They are bullish because there is a near-zero amount of new hotel supply - Loans are difficult to get - Extremely limited new build activity






44. Not sensitive to price. Business travel market






45. China and India






46. The bank has to be re-built to the stipulated amount by giving cash back to the cashier






47. Front Desk






48. Actual cash in dollars and cents in the cash drawer






49. Blocking fewer rooms than requested by the group based on past history






50. The separation between rich and poor