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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce
Objective
Internal communication
Media policy
Principles
2. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Family and Medical Leave Act (FMLA)
Cross-training
Networking
Interpersonal communication
3. The execution of processes and the use of tools that increase a person's efficiency and productivity
Interfunctional team
Involuntary termination
Time Management
Supporting
4. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Standard
Storming
Affection
5. Personal characteristics that are work-related
Professionalism
Individual performance of objectives
Motivation
Work styles
6. Simply stated criteria used to determine whether a goal has been met
Problem-solving team
Standard
Decoding
Problem-solving meetings
7. Meals to be served
Management schedule
Covers
Commissions
Unpreventable crisis
8. A template used for creating weekly employee schedules
Delegation
Parking lot
Floaters
Master schedule
9. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Planning
Agenda
Teamwork
Budget
10. Developing the message to be sent
Planning
Master schedule
Arbitration
Encoding
11. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Evacuation
Team
Family and Medical Leave Act (FMLA)
Cross-training
12. These goals focus on broad statements of what the organization as a whole wants to achieve
Problem solving
Bonuses
Self-directed teams
Organizational goals
13. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Informal communication
Meeting
Payroll standards
Arbitration
14. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Goal
Information meetings
Controllable costs
Problem solving
15. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Communication
Self-directed teams
Standard
Facilitator
16. Someone who can play the role of a wise advisor for you
Mentor
Preventable crisis
Problem-solving model
Delegation
17. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Performing
Warm-up activity
Shift leaders
Alternative
18. The standards of conduct or set of values and principles an individual or organization applies to work
Inclusion
Workplace Ethics
Sexual harassment
Fair Labor Standards Act (FLSA)
19. A strategy of steps to carry out so that a problem does not recur
Conflict resolution
Organizational communication
Action plan
Favoritism
20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Principles
Mediation
Motivation
Negotiation
21. The main connection between the sender and receiver
Scheduling
Professional Development
Message
Time-off request policy
22. All aspects of the project are evaluated
Objective
Debrief meeting
Alternative
Covers
23. A specific description or statement of what a manager wants to achieve
Fair Labor Standards Act (FLSA)
Warm-up activity
Objective
Management schedule
24. The medium through which the message will be communicated
Nonverbal communication
Communication
Deployment chart
Message channel
25. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Action meetings
Spin
Sexual harassment
Stress
26. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Action item
Supporting
Teamwork
27. To plan or appoint employees to work at a certain time and date
Fair Labor Standards Act (FLSA)
Scheduling
Management
Debrief meeting
28. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Salaries
Objective
Unpreventable crisis
Networking
29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Vision Statement
Value Statement
Documentation
Delegation
30. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Unstructured exit interview
Minutes
Information meetings
Merit pay
31. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Professionalism
Ground rules
Noncontrollable costs
Information receiver
32. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Fair Labor Standards Act (FLSA)
Message
Semivariable costs
33. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Certification
Leadership
Strategic priority
34. A meeting between the employer and employee when the employee leaves the company
Exit interview
Team
Leadership
Delegation
35. A strategy to share information that the receiver would not normally know
Self-disclosure
Mission Statement
Ground rules
Cross-functional team
36. Simply an account of past sales volumes in a foodservice operation
Information sender
Stress
Historical sales information
Delegation
37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Contingency plan
Benchmark
Environmental noise
38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Minutes
Contingency plan
Payroll standards
Cross-functional team
39. The person for whom the communication is intended
Fair Labor Standards Act (FLSA)
Certification
Information receiver
Stress
40. The degree of responsibility an individual has to an activity
Benchmark
Accountability
Mentor
Documentation
41. Someone who assists in making the meeting run easier
Team
Facilitator
Interfunctional team
Fair Labor Standards Act (FLSA)
42. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Fair Labor Standards Act (FLSA)
Crisis
Performance review cycles
Documentation
43. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Mediation
Federal-State Unemployment Compensation Laws
Sales projections
Action item
44. The procedure and guidelines for employees to follow when they want time off from work
Controllable costs
Organizational communication
Voluntary termination
Time-off request policy
45. Statements of desired results
Time Management
Goal
Historical sales information
Mentor
46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Covers
Sexual harassment
Measurable results
Core values
47. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Fair Labor Standards Act (FLSA)
Floaters
Value Statement
Preventable crisis
48. Expand the responsibilities of a particular group of employees
Interfunctional team
Norming
Organizational communication
Brainstorming meetings
49. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Shift leaders
Interpersonal communication
Information sender
50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Merit pay
Information meetings
Self-disclosure
Involuntary termination