Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






2. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






3. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






4. Serve as a set of standards by which an organization operates






5. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






6. The sum of activities a person performs to meet goals and/or to further his or her career






7. A catastrophe that can be precluded from happening






8. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






9. Shows which job classifications are essential or primary to staff and which are secondary






10. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






11. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






12. Any sound that interferes with clear reception






13. Dollar amounts in addition to the regular wage and salary






14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






15. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






17. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






18. To explore all of a problem's potential causes






19. An additional sum paid to an employee whose work is superior and whose services are valued






20. Occurs when an employee - of his or her own free will - decides to leave an organization






21. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






22. A catastrophe that cannot be stopped from happening






23. The person for whom the communication is intended






24. These objectives link to the organizational goals and help produce the desired outcome






25. A strategy to share information that the receiver would not normally know






26. A chart that shows employees what days and hours they are expected to work






27. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






28. A method of collecting ideas from all participants without criticism or judgment






29. Includes key personnel to be notified in the event of a crisis - such as each member of management






30. Meetings involving a group or team whose purpose is to tackle a problem






31. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






32. A question or situation that needs an answer or a solution






33. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






36. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






38. Putting a positive thought into the public's mind following a negative situation






39. Refers to the need to feel a part of a group






40. The act of identifying with the feelings - thoughts - or attitudes of another person






41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






42. Personal characteristics that are work-related






43. Actions by an employee that typically cause immediate termination






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






47. The procedure and guidelines for employees to follow when they want time off from work






48. Team members can analyze and solve problems effectively together






49. The action or situation that initiates the problem






50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year