SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An additional sum paid to an employee whose work is superior and whose services are valued
Stress
Parking lot
Action item
Merit pay
2. Discussion between involved people with the goal of reaching an agreement that both can accept
Parking lot
Negotiation
Professionalism
Cross-training
3. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Listening
Team
Motivation
4. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Team
Arbitration
Informal communication
Agenda
5. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Semivariable costs
Next steps
Environmental noise
6. A meeting between the employer and employee when the employee leaves the company
Stress Management
Exit interview
Problem solving
Bonuses
7. Meetings that share communication
Historical sales information
Information meetings
Fair Labor Standards Act (FLSA)
Voluntary termination
8. Someone who can play the role of a wise advisor for you
Encoding
Exit interview
Facilitator
Mentor
9. A specific point associated with an agenda item that needs some type of action performed
Certification
Value Statement
Action item
Shift leaders
10. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Salaries
Deployment chart
Measurable results
Fair Labor Standards Act (FLSA)
11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Formal communication
Message context
Interpersonal communication
12. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Cross-functional team
Sales projections
Problem-solving model
Covers
13. Providing encouragement - listening more than telling - and promoting team discussions
Performing
Professional Development
Leadership
Supporting
14. The originator and developer of the information that will be communicated
Information sender
Norming
Favoritism
Crew schedule
15. Uses a definite format that involves a set of questions to chart the employee's response
Unpreventable crisis
Nepotism
Empathy
Structured exit interview
16. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Problem solving
Conflict resolution
Progressive disciplinary action
Payroll standards
17. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Payroll standards
Brainstorming
Controllable costs
18. The budgeted dollar amount for each type of cost
Debrief meeting
Standard
Progressive disciplinary action
Self-directed teams
19. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Problem-solving model
Conflict resolution
Communication
Problem solving
20. Includes key personnel to be notified in the event of a crisis - such as each member of management
Ground rules
Information sender
Contact list
Federal-State Unemployment Compensation Laws
21. Actions by an employee that typically cause immediate termination
Controllable costs
Terminable acts
Directing
Listening
22. Created for the specific purpose of solving an immediate problem
Sexual harassment
Family and Medical Leave Act (FMLA)
Time-off request policy
Problem-solving team
23. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Family and Medical Leave Act (FMLA)
Warm-up activity
Core values
Individual performance of objectives
24. The main connection between the sender and receiver
Message
Norming
Organizational communication
Delegation
25. Occurs when an employee - of his or her own free will - decides to leave an organization
Departmental/team objectives
Voluntary termination
Time Management
Noncontrollable costs
26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Negotiation
Information receiver
Norming
Motivation
27. Someone who assists in making the meeting run easier
Facilitator
Bonuses
Departmental/team objectives
Sales projections
28. A template used for creating weekly employee schedules
Collective bargaining agreement
Master schedule
Organizational communication
Delegation
29. The person for whom the communication is intended
Problem-solving meetings
Information receiver
Work styles
Negotiation
30. A specific description or statement of what a manager wants to achieve
Informal communication
Objective
Call/emergency meetings
Family and Medical Leave Act (FMLA)
31. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Evacuation
Performance standard
Performing
Shift leaders
32. A question or situation that needs an answer or a solution
Problem
Meeting
Workplace Ethics
Root cause
33. The sum of activities a person performs to meet goals and/or to further his or her career
Inclusion
Time Management
Professional Development
Action meetings
34. A chart that shows employees what days and hours they are expected to work
Crew schedule
Information sender
Debrief meeting
Problem-solving team
35. Personal characteristics that are work-related
Message
Federal-State Unemployment Compensation Laws
Work styles
Networking
36. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Time Management
Salaries
Directing
37. A standard by which something can be measured or judged
Objective
Mediation
Delegation
Benchmark
38. A strategy of steps to carry out so that a problem does not recur
Involuntary termination
SWOT analysis
Performance standard
Action plan
39. The standards of conduct or set of values and principles an individual or organization applies to work
Family and Medical Leave Act (FMLA)
Negotiation
Interpersonal communication
Workplace Ethics
40. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Unstructured exit interview
Problem
Informal communication
41. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Message channel
Organizational communication
Norming
Principles
42. Dollar amounts in addition to the regular wage and salary
Media policy
Bonuses
Mission Statement
Encoding
43. A report written by management reiterating the problem and its solution
Problem
Delegation
Documentation
Goal
44. Refers to the need to develop relationships with people as individuals or in groups
Management schedule
Exit interview
Debrief meeting
Affection
45. Set by management to ensure the operation's profitability
Payroll standards
Time Management
Compensation
Warm-up activity
46. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Listening
Favoritism
Empathy
Parking lot
47. Statements of desired results
Stress Management
Sexual harassment
Goal
Action meetings
48. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Minutes
Affection
Organizational goals
49. Refines the vision statement by stating the purpose of the organization to employees and customers
Time-off request policy
Standard
Media policy
Mission Statement
50. The many expressions and movements of a speaker that convey additional information about the message being given
Decoding
Objective
Nonverbal communication
Deployment chart