Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dollar amounts in addition to the regular wage and salary






2. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






3. A strategy to share information that the receiver would not normally know






4. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






5. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






6. Statements of desired results






7. Meals to be served






8. Refers to the need to feel a part of a group






9. These goals focus on broad statements of what the organization as a whole wants to achieve






10. Any sound that interferes with clear reception






11. Simply an account of past sales volumes in a foodservice operation






12. Sees team members settling their differences and developing more cohesive and trusting work relationships






13. A catastrophe that cannot be stopped from happening






14. The many expressions and movements of a speaker that convey additional information about the message being given






15. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






16. An estimate of future sales based on historical sales records and other information viewed as relevant by management






17. The main connection between the sender and receiver






18. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






20. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






21. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






22. Discussion between involved people with the goal of reaching an agreement that both can accept






23. A potential solution to a problem






24. Serve as a set of standards by which an organization operates






25. The procedure and guidelines for employees to follow when they want time off from work






26. Any message presented to staff to create a cohesive and productive workforce






27. The execution of processes and the use of tools that increase a person's efficiency and productivity






28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






29. Guidelines for conduct that have enduring and lasting value to a society or organization






30. Simply stated criteria used to determine whether a goal has been met






31. The degree of responsibility an individual has to an activity






32. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






33. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






36. Describes what an organization wants to become and why it exists






37. An event that happens without warning and normally affects a number of people






38. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






39. Team members can analyze and solve problems effectively together






40. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






41. A standard by which something can be measured or judged






42. Actions by an employee that typically cause immediate termination






43. The environment that a message travels through






44. Brief meetings in which the goal is to decide and commit to action






45. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






46. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






47. Refines the vision statement by stating the purpose of the organization to employees and customers






48. The originator and developer of the information that will be communicated






49. Personal characteristics that are work-related






50. A strategy of steps to carry out so that a problem does not recur