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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Interfunctional team
Semivariable costs
Benchmark
2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Next steps
Supporting
Benchmark
Forming
3. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Standard
Networking
Conflict resolution
Evacuation
4. Someone who assists in making the meeting run easier
Sexual harassment
Preventable crisis
Facilitator
Professional Development
5. A question or situation that needs an answer or a solution
Performance review cycles
Delegation
Fair Labor Standards Act (FLSA)
Problem
6. The many expressions and movements of a speaker that convey additional information about the message being given
Delegation
Collective bargaining agreement
Crew schedule
Nonverbal communication
7. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Involuntary termination
Nepotism
Storming
Interfunctional team
8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Voluntary termination
Budget
Inclusion
9. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Problem-solving model
Communication
Benchmark
10. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Strategic priority
Preventable crisis
Forming
11. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Standard
Federal-State Unemployment Compensation Laws
Vision Statement
Planning
12. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Time Management
Planning
Benchmark
13. A catastrophe that can be precluded from happening
Strategic priority
Preventable crisis
Cross-training
Value Statement
14. A strategy of steps to carry out so that a problem does not recur
Action plan
Internal communication
Problem-solving model
Budget
15. Refers to the need to develop relationships with people as individuals or in groups
Minutes
Cross-training
Accountability
Affection
16. The standards of conduct or set of values and principles an individual or organization applies to work
Favoritism
Accountability
Workplace Ethics
Sexual harassment
17. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Warm-up activity
Problem-solving model
Organizational goals
Storming
18. To explore all of a problem's potential causes
Self-directed teams
Minutes
Informal communication
Problem-solving model
19. The budgeted dollar amount for each type of cost
Motivators/Satisfiers
Standard
Principles
Covers
20. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Workplace Ethics
Facilitator
Time-off request policy
Stress Management
21. The action or situation that initiates the problem
Salaries
Spin
Root cause
Environmental noise
22. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Salaries
Involuntary termination
Semivariable costs
23. A conversation without prepared questions
Benchmark
Stress
Unstructured exit interview
Nepotism
24. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
SWOT analysis
Nonverbal communication
Workplace Ethics
25. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Teamwork
Motivators/Satisfiers
Personal treatment
Unpreventable crisis
26. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Internal communication
Media policy
Parking lot
Family and Medical Leave Act (FMLA)
27. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Fair Labor Standards Act (FLSA)
Sexual harassment
Employee absence policy
Encoding
28. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Vision Statement
Norming
Budget
Evacuation
29. Providing encouragement - listening more than telling - and promoting team discussions
Organizational communication
Professionalism
Supporting
Stress Management
30. Developing the message to be sent
Core values
Encoding
Objective
Management
31. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Facilitator
Control
Professional Development
32. Someone who can play the role of a wise advisor for you
Mentor
Progressive disciplinary action
Control
Payroll standards
33. A specific description or statement of what a manager wants to achieve
Next steps
Supporting
Brainstorming
Objective
34. Simply an account of past sales volumes in a foodservice operation
Semivariable costs
Historical sales information
Nonverbal communication
Nepotism
35. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Message context
Accountability
Exit interview
Formal communication
36. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Contingency plan
Floaters
Norming
Performance review cycles
37. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Encoding
Strategic priority
Evacuation
Listening
38. The environment that a message travels through
Message context
Cross-functional team
Exit interview
Workplace Ethics
39. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Mentor
Departmental/team objectives
Crisis
40. Dollar amounts in addition to the regular wage and salary
Personal treatment
Exit interview
Shift leaders
Bonuses
41. Govern unemployment compensation
Action plan
Minutes
Personal treatment
Federal-State Unemployment Compensation Laws
42. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Root cause
Motivators/Satisfiers
Fair Labor Standards Act (FLSA)
Personal treatment
43. Set by management to ensure the operation's profitability
Payroll standards
Workplace Ethics
Decoding
Minutes
44. Team members can analyze and solve problems effectively together
Action plan
Performing
Core values
Norming
45. Shows which job classifications are essential or primary to staff and which are secondary
Sexual harassment
Action meetings
Storming
Deployment chart
46. Discussion between involved people with the goal of reaching an agreement that both can accept
Unstructured exit interview
Performing
Favoritism
Negotiation
47. Actions by an employee that typically cause immediate termination
Forming
Stress
Involuntary termination
Terminable acts
48. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Organizational communication
Measurable results
Next steps
Semivariable costs
49. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Root cause
Work styles
Vision Statement
Fair Labor Standards Act (FLSA)
50. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Problem-solving meetings
Standard
Professionalism
Principles