Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A potential solution to a problem






2. A specific description or statement of what a manager wants to achieve






3. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






4. Any sound that interferes with clear reception






5. Being unfairly partial to one or more employees






6. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






7. The environment that a message travels through






8. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






9. An event that happens without warning and normally affects a number of people






10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






11. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






12. Brief meetings in which the goal is to decide and commit to action






13. Costs that management can control






14. Meals to be served






15. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






16. Costs that management cannot control






17. Someone who can play the role of a wise advisor for you






18. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






20. Providing encouragement - listening more than telling - and promoting team discussions






21. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






22. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






23. A strategy to share information that the receiver would not normally know






24. A question or situation that needs an answer or a solution






25. Refers to the need to feel a part of a group






26. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






27. These goals focus on broad statements of what the organization as a whole wants to achieve






28. Statements of desired results






29. The medium through which the message will be communicated






30. All aspects of the project are evaluated






31. A strategy of steps to carry out so that a problem does not recur






32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






33. Refers to the need to develop relationships with people as individuals or in groups






34. Refines the vision statement by stating the purpose of the organization to employees and customers






35. Factors that incite an employee to put out more effort and enthusiasm for his or her job






36. To plan or appoint employees to work at a certain time and date






37. Someone who assists in making the meeting run easier






38. Putting a positive thought into the public's mind following a negative situation






39. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






40. The execution of processes and the use of tools that increase a person's efficiency and productivity






41. A group of individuals who operate as a unit for an assigned task or goal






42. The receiver's process of translating the sender's message into a meaningful form






43. Guidelines and procedures that explain how employees must notify management if they are unable to work






44. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






45. Dollar amounts in addition to the regular wage and salary






46. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






47. The act of identifying with the feelings - thoughts - or attitudes of another person






48. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






49. Set by management to ensure the operation's profitability






50. Serve as a set of standards by which an organization operates