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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






2. Simply stated criteria used to determine whether a goal has been met






3. Someone who can play the role of a wise advisor for you






4. A report written by management reiterating the problem and its solution






5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






6. All types of wages combined with other rewards or benefits that the employee receives as part of a package






7. A strategy of steps to carry out so that a problem does not recur






8. Tend to be associated with management positions since they are fixed dollar amounts for compensation






9. Discussion between involved people with the goal of reaching an agreement that both can accept






10. A method of collecting ideas from all participants without criticism or judgment






11. Represent a select few of the highest concerns of the company






12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






13. Meetings that share communication






14. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






15. Providing encouragement - listening more than telling - and promoting team discussions






16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






17. Developing the message to be sent






18. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






19. Brief meetings in which the goal is to decide and commit to action






20. The main connection between the sender and receiver






21. Statements of desired results






22. Occurs when an employee - of his or her own free will - decides to leave an organization






23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






24. Intact work units of a small group of employees who manage many daily operational issues with little supervision






25. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






26. A potential solution to a problem






27. An estimate of future sales based on historical sales records and other information viewed as relevant by management






28. The many expressions and movements of a speaker that convey additional information about the message being given






29. Actions by an employee that typically cause immediate termination






30. The standards of conduct or set of values and principles an individual or organization applies to work






31. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






32. Guidelines for conduct that have enduring and lasting value to a society or organization






33. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






34. Set by management to ensure the operation's profitability






35. The sum of activities a person performs to meet goals and/or to further his or her career






36. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






39. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






40. Costs that management cannot control






41. The environment that a message travels through






42. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






43. Govern unemployment compensation






44. A meeting between the employer and employee when the employee leaves the company






45. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






46. A conversation without prepared questions






47. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






48. To plan or appoint employees to work at a certain time and date






49. An assembly of people for the purpose of discussing or making decisions about some topics






50. Refers to the need to feel a part of a group






Can you answer 50 questions in 15 minutes?



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