Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The originator and developer of the information that will be communicated






2. To plan or appoint employees to work at a certain time and date






3. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






4. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






5. Costs that management can control






6. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






7. The receiver's process of translating the sender's message into a meaningful form






8. Uses a definite format that involves a set of questions to chart the employee's response






9. A group of individuals who operate as a unit for an assigned task or goal






10. Set by management to ensure the operation's profitability






11. Any message presented to staff to create a cohesive and productive workforce






12. The execution of processes and the use of tools that increase a person's efficiency and productivity






13. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






14. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






15. A chart that shows which days and times the management staff is expected to work






16. The environment that a message travels through






17. The action or situation that initiates the problem






18. The standards of conduct or set of values and principles an individual or organization applies to work






19. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






20. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






21. A specific description or statement of what a manager wants to achieve






22. The medium through which the message will be communicated






23. An estimate of future sales based on historical sales records and other information viewed as relevant by management






24. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






25. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






26. A criterion set by management that measures the quality and quantity of an employee's work






27. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






28. Serve as a set of standards by which an organization operates






29. Meetings involving a group or team whose purpose is to tackle a problem






30. Personal characteristics that are work-related






31. The process of removing customers and employees from the premises when a crisis occurs






32. These goals focus on broad statements of what the organization as a whole wants to achieve






33. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






34. Dollar amounts in addition to the regular wage and salary






35. Refers to the need to exercise leadership and apply authority over others






36. The procedure and guidelines for employees to follow when they want time off from work






37. Guidelines and procedures that explain how employees must notify management if they are unable to work






38. Refers to the need to develop relationships with people as individuals or in groups






39. A catastrophe that cannot be stopped from happening






40. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






41. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






42. Statements of desired results






43. Team members can analyze and solve problems effectively together






44. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






46. Includes key personnel to be notified in the event of a crisis - such as each member of management






47. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






48. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






50. Refers to the need to feel a part of a group