Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






2. A chart that shows which days and times the management staff is expected to work






3. The procedure and guidelines for employees to follow when they want time off from work






4. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






5. Serve as a set of standards by which an organization operates






6. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






7. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






8. The act of identifying with the feelings - thoughts - or attitudes of another person






9. A quick - interactive activity that prepares people to focus on the meeting and its objectives






10. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






11. Actions by an employee that typically cause immediate termination






12. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






13. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






14. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






15. The execution of processes and the use of tools that increase a person's efficiency and productivity






16. A conversation without prepared questions






17. A template used for creating weekly employee schedules






18. Costs that management cannot control






19. Team members can analyze and solve problems effectively together






20. Includes key personnel to be notified in the event of a crisis - such as each member of management






21. The budgeted dollar amount for each type of cost






22. Providing encouragement - listening more than telling - and promoting team discussions






23. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






24. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






25. A catastrophe that can be precluded from happening






26. A strategy to share information that the receiver would not normally know






27. Created for the specific purpose of solving an immediate problem






28. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






29. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






30. The receiver's process of translating the sender's message into a meaningful form






31. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






32. To plan or appoint employees to work at a certain time and date






33. A specific description or statement of what a manager wants to achieve






34. Meals to be served






35. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






36. Refers to the need to feel a part of a group






37. A list of topics that will be reviewed or dealt with at a meeting






38. Meetings that share communication






39. A group of individuals who operate as a unit for an assigned task or goal






40. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






41. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






42. These goals focus on broad statements of what the organization as a whole wants to achieve






43. The originator and developer of the information that will be communicated






44. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






45. The degree of responsibility an individual has to an activity






46. Refers to the need to exercise leadership and apply authority over others






47. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






48. A potential solution to a problem






49. Expand the responsibilities of a particular group of employees






50. A standard by which something can be measured or judged