Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of individuals who operate as a unit for an assigned task or goal






2. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






3. Actions by an employee that typically cause immediate termination






4. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






7. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






9. The medium through which the message will be communicated






10. Team members can analyze and solve problems effectively together






11. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






12. All types of wages combined with other rewards or benefits that the employee receives as part of a package






13. Shows which job classifications are essential or primary to staff and which are secondary






14. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






16. Occurs when an employee - of his or her own free will - decides to leave an organization






17. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






18. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






19. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






20. These goals focus on broad statements of what the organization as a whole wants to achieve






21. A criterion set by management that measures the quality and quantity of an employee's work






22. Simply an account of past sales volumes in a foodservice operation






23. Refers to the need to feel a part of a group






24. Created for the specific purpose of solving an immediate problem






25. A chart that shows employees what days and hours they are expected to work






26. Expand the responsibilities of a particular group of employees






27. The action or situation that initiates the problem






28. Factors that incite an employee to put out more effort and enthusiasm for his or her job






29. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






30. Meals to be served






31. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






32. Meetings involving a group or team whose purpose is to tackle a problem






33. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






34. These objectives link to the organizational goals and help produce the desired outcome






35. Dollar amounts in addition to the regular wage and salary






36. Guidelines for conduct that have enduring and lasting value to a society or organization






37. A report written by management reiterating the problem and its solution






38. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






39. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






40. Discussion between involved people with the goal of reaching an agreement that both can accept






41. A template used for creating weekly employee schedules






42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






44. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






45. A catastrophe that can be precluded from happening






46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






47. The originator and developer of the information that will be communicated






48. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






49. Set by management to ensure the operation's profitability






50. Includes key personnel to be notified in the event of a crisis - such as each member of management