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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation
Problem-solving team
Historical sales information
Message
Management
2. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Objective
Performance review cycles
Work styles
Delegation
3. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Standard
Directing
Interpersonal communication
Fair Labor Standards Act (FLSA)
4. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Mission Statement
Affection
Informal communication
Arbitration
5. The degree of responsibility an individual has to an activity
Self-directed teams
Accountability
Storming
Spin
6. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Delegation
Professional Development
Stress Management
7. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Problem-solving team
Message context
Commissions
Interfunctional team
8. Represent a select few of the highest concerns of the company
Leadership
Strategic priority
Mentor
Management schedule
9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Deployment chart
Message channel
Call/emergency meetings
Next steps
10. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Goal
Motivation
Problem solving
Sexual harassment
11. Actions by an employee that typically cause immediate termination
Wage
Departmental/team objectives
Terminable acts
Controllable costs
12. An additional sum paid to an employee whose work is superior and whose services are valued
Listening
Professional Development
Merit pay
Sales projections
13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Ground rules
Motivation
Alternative
Problem-solving model
14. Any message presented to staff to create a cohesive and productive workforce
Standard
Leadership
Internal communication
Media policy
15. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Merit pay
Certification
Shift leaders
Favoritism
16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Compensation
Payroll standards
Merit pay
Fair Labor Standards Act (FLSA)
17. The execution of processes and the use of tools that increase a person's efficiency and productivity
Interpersonal communication
Contact list
Management schedule
Time Management
18. Guidelines for conduct that have enduring and lasting value to a society or organization
Goal
Workplace Ethics
Controllable costs
Principles
19. A standard by which something can be measured or judged
Communication
Covers
Benchmark
Floaters
20. Costs that management cannot control
Noncontrollable costs
Action meetings
Historical sales information
Problem-solving team
21. Putting a positive thought into the public's mind following a negative situation
Action item
Affection
Spin
Strategic priority
22. The receiver's process of translating the sender's message into a meaningful form
Motivation
Scheduling
Decoding
Affection
23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Scheduling
Interpersonal communication
Collective bargaining agreement
Affection
24. Occurs when an employee - of his or her own free will - decides to leave an organization
Motivation
Self-disclosure
Storming
Voluntary termination
25. A strategy to share information that the receiver would not normally know
Self-disclosure
Warm-up activity
Empathy
Deployment chart
26. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Covers
Professional Development
Information receiver
Networking
27. To plan or appoint employees to work at a certain time and date
Next steps
Scheduling
Facilitator
Master schedule
28. Costs that management can control
Delegation
Action item
Controllable costs
Management schedule
29. The sum of activities a person performs to meet goals and/or to further his or her career
Negotiation
Performance review cycles
Professional Development
Message context
30. The action or situation that initiates the problem
Favoritism
Root cause
Internal communication
Conflict resolution
31. A catastrophe that cannot be stopped from happening
Preventable crisis
Information meetings
Deployment chart
Unpreventable crisis
32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Contingency plan
Leadership
Planning
Measurable results
33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Internal communication
Cross-functional team
Professional Development
Forming
34. Meals to be served
Call/emergency meetings
Covers
Fair Labor Standards Act (FLSA)
Master schedule
35. A specific description or statement of what a manager wants to achieve
Objective
Benchmark
Problem-solving meetings
Motivation
36. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Delegation
Action plan
Evacuation
Conflict resolution
37. A question or situation that needs an answer or a solution
Scheduling
Problem
Contingency plan
Leadership
38. Uses a definite format that involves a set of questions to chart the employee's response
Action meetings
Mediation
Structured exit interview
Time-off request policy
39. The medium through which the message will be communicated
Shift leaders
Nepotism
Problem-solving model
Message channel
40. Sees team members settling their differences and developing more cohesive and trusting work relationships
Root cause
Motivators/Satisfiers
Norming
Shift leaders
41. Developing the message to be sent
Encoding
Problem-solving team
Networking
Terminable acts
42. Refers to the need to exercise leadership and apply authority over others
Documentation
Terminable acts
Control
Problem-solving model
43. A chart that shows which days and times the management staff is expected to work
Storming
Management schedule
Compensation
Fair Labor Standards Act (FLSA)
44. Refines the vision statement by stating the purpose of the organization to employees and customers
Contingency plan
Mission Statement
Stress
Mediation
45. Guidelines and procedures that explain how employees must notify management if they are unable to work
Alternative
Empathy
Time-off request policy
Employee absence policy
46. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Storming
Ground rules
Communication
47. The procedure and guidelines for employees to follow when they want time off from work
Conflict resolution
Time-off request policy
Problem solving
Management
48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Favoritism
Documentation
Call/emergency meetings
Performance review cycles
49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Time-off request policy
Budget
Nonverbal communication
Inclusion
50. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Performance standard
Interpersonal communication
Planning
Mediation