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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A catastrophe that cannot be stopped from happening
Individual performance of objectives
Unpreventable crisis
Involuntary termination
Message
2. Being unfairly partial to one or more employees
Information sender
Cross-functional team
Listening
Favoritism
3. Costs that management can control
Documentation
Mediation
Delegation
Controllable costs
4. A report written by management reiterating the problem and its solution
Workplace Ethics
Negotiation
Compensation
Documentation
5. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Principles
Problem-solving team
Decoding
6. Refers to the need to feel a part of a group
Inclusion
Favoritism
Action item
Scheduling
7. Any sound that interferes with clear reception
Informal communication
Environmental noise
Conflict resolution
Compensation
8. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Fair Labor Standards Act (FLSA)
Family and Medical Leave Act (FMLA)
Storming
Informal communication
9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Exit interview
Parking lot
Vision Statement
Root cause
10. All aspects of the project are evaluated
Formal communication
Wage
Listening
Debrief meeting
11. A catastrophe that can be precluded from happening
Budget
Mentor
Preventable crisis
Shift leaders
12. The action or situation that initiates the problem
Message context
Root cause
Delegation
Brainstorming meetings
13. Brief meetings in which the goal is to decide and commit to action
Motivation
Planning
Negotiation
Action meetings
14. A meeting between the employer and employee when the employee leaves the company
Crew schedule
Leadership
Exit interview
Noncontrollable costs
15. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Time Management
Contingency plan
Interfunctional team
Spin
16. Actions by an employee that typically cause immediate termination
Decoding
Terminable acts
Fair Labor Standards Act (FLSA)
Organizational communication
17. The main connection between the sender and receiver
Message
Deployment chart
Goal
Problem-solving meetings
18. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Planning
Root cause
Commissions
Facilitator
19. A question or situation that needs an answer or a solution
Problem
Norming
Nonverbal communication
Self-disclosure
20. Meals to be served
Negotiation
Covers
Contingency plan
Interfunctional team
21. Expand the responsibilities of a particular group of employees
Historical sales information
Meeting
Next steps
Interfunctional team
22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Forming
Mediation
Objective
Message context
23. Serve as a set of standards by which an organization operates
Voluntary termination
Formal communication
Value Statement
Conflict resolution
24. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Core values
Performing
Self-disclosure
25. The originator and developer of the information that will be communicated
Mentor
Mediation
Merit pay
Information sender
26. An event that happens without warning and normally affects a number of people
Minutes
Crisis
Standard
Directing
27. The many expressions and movements of a speaker that convey additional information about the message being given
Documentation
Self-directed teams
Nonverbal communication
Internal communication
28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Leadership
Warm-up activity
Shift leaders
Progressive disciplinary action
29. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Information meetings
Self-directed teams
Brainstorming meetings
Ground rules
30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Time-off request policy
Empathy
Semivariable costs
31. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Environmental noise
Information receiver
Problem
32. Simply stated criteria used to determine whether a goal has been met
Fair Labor Standards Act (FLSA)
Standard
Stress Management
Sexual harassment
33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Sales projections
Budget
Formal communication
Information meetings
34. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Objective
Noncontrollable costs
Planning
Action item
35. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Alternative
Exit interview
Conflict resolution
Goal
36. Simply an account of past sales volumes in a foodservice operation
Delegation
Historical sales information
Commissions
Problem-solving model
37. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
SWOT analysis
Accountability
Team
38. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Action meetings
Delegation
Encoding
Call/emergency meetings
39. Someone who can play the role of a wise advisor for you
Mentor
Core values
Vision Statement
Action meetings
40. A template used for creating weekly employee schedules
Team
Preventable crisis
Scheduling
Master schedule
41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Planning
Management schedule
Networking
Progressive disciplinary action
42. Refers to the need to develop relationships with people as individuals or in groups
Interpersonal communication
Affection
Standard
Floaters
43. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Call/emergency meetings
Federal-State Unemployment Compensation Laws
Motivators/Satisfiers
44. Any message presented to staff to create a cohesive and productive workforce
Delegation
Internal communication
Team
Facilitator
45. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Brainstorming
Decoding
Salaries
46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Information meetings
Interpersonal communication
Voluntary termination
Self-directed teams
47. A strategy of steps to carry out so that a problem does not recur
Action plan
Organizational goals
Delegation
Crew schedule
48. A specific description or statement of what a manager wants to achieve
Contingency plan
Work styles
Core values
Objective
49. A potential solution to a problem
Action plan
SWOT analysis
Exit interview
Alternative
50. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Information receiver
Progressive disciplinary action
Environmental noise