Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. Factors that incite an employee to put out more effort and enthusiasm for his or her job






3. Includes key personnel to be notified in the event of a crisis - such as each member of management






4. A strategy of steps to carry out so that a problem does not recur






5. Refines the vision statement by stating the purpose of the organization to employees and customers






6. Being unfairly partial to one or more employees






7. Brief meetings in which the goal is to decide and commit to action






8. Simply stated criteria used to determine whether a goal has been met






9. The environment that a message travels through






10. Tend to be associated with management positions since they are fixed dollar amounts for compensation






11. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






12. Simply an account of past sales volumes in a foodservice operation






13. These objectives link to the organizational goals and help produce the desired outcome






14. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






15. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






16. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






17. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






18. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






19. A report written by management reiterating the problem and its solution






20. The standards of conduct or set of values and principles an individual or organization applies to work






21. Govern unemployment compensation






22. Meetings that share communication






23. An assembly of people for the purpose of discussing or making decisions about some topics






24. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






25. The act of identifying with the feelings - thoughts - or attitudes of another person






26. Serve as a set of standards by which an organization operates






27. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






28. A specific point associated with an agenda item that needs some type of action performed






29. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






30. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






31. A method of collecting ideas from all participants without criticism or judgment






32. To plan or appoint employees to work at a certain time and date






33. Any sound that interferes with clear reception






34. A conversation without prepared questions






35. Putting a positive thought into the public's mind following a negative situation






36. Meetings involving a group or team whose purpose is to tackle a problem






37. Someone who can play the role of a wise advisor for you






38. Guidelines and procedures that explain how employees must notify management if they are unable to work






39. All aspects of the project are evaluated






40. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






41. The medium through which the message will be communicated






42. The person for whom the communication is intended






43. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






45. A meeting between the employer and employee when the employee leaves the company






46. A process of working with and through others to get a significant task or project completed






47. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






48. Expand the responsibilities of a particular group of employees






49. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






50. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization