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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Sales projections
Core values
Information meetings
Noncontrollable costs
2. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Voluntary termination
Warm-up activity
Debrief meeting
Performing
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Unstructured exit interview
Family and Medical Leave Act (FMLA)
Controllable costs
Message context
4. The standards of conduct or set of values and principles an individual or organization applies to work
Voluntary termination
Internal communication
Message channel
Workplace Ethics
5. A template used for creating weekly employee schedules
Warm-up activity
Fair Labor Standards Act (FLSA)
Master schedule
Media policy
6. The act of identifying with the feelings - thoughts - or attitudes of another person
Performance standard
Benchmark
Principles
Empathy
7. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Semivariable costs
Collective bargaining agreement
Management schedule
8. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Debrief meeting
Workplace Ethics
Compensation
Unstructured exit interview
9. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Nepotism
Message context
Planning
10. Meals to be served
Controllable costs
Covers
Information meetings
Personal treatment
11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Warm-up activity
Commissions
Management
Action meetings
12. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Delegation
Conflict resolution
Progressive disciplinary action
13. A criterion set by management that measures the quality and quantity of an employee's work
Objective
Performance standard
Floaters
Management schedule
14. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Master schedule
Communication
Control
Bonuses
15. Putting a positive thought into the public's mind following a negative situation
SWOT analysis
Principles
Spin
Benchmark
16. The main connection between the sender and receiver
Contact list
Cross-functional team
Decoding
Message
17. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Shift leaders
Collective bargaining agreement
Covers
Call/emergency meetings
18. Refers to the need to develop relationships with people as individuals or in groups
Fair Labor Standards Act (FLSA)
Norming
Federal-State Unemployment Compensation Laws
Affection
19. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Motivation
Contact list
Self-directed teams
Structured exit interview
20. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Problem solving
Historical sales information
Deployment chart
Motivation
21. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Motivation
Involuntary termination
Favoritism
Problem solving
22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Wage
Ground rules
Crew schedule
Empathy
23. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Empathy
Budget
Crew schedule
Mentor
24. Someone who can play the role of a wise advisor for you
Compensation
Facilitator
Affection
Mentor
25. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Evacuation
Favoritism
Leadership
Forming
26. The receiver's process of translating the sender's message into a meaningful form
Root cause
Decoding
Meeting
Information receiver
27. Created for the specific purpose of solving an immediate problem
Problem-solving team
Budget
Storming
Compensation
28. Providing encouragement - listening more than telling - and promoting team discussions
Parking lot
Supporting
Professional Development
Organizational goals
29. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Internal communication
Mediation
Progressive disciplinary action
Empathy
30. A meeting between the employer and employee when the employee leaves the company
Measurable results
Exit interview
Interfunctional team
Floaters
31. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Motivation
Mediation
Call/emergency meetings
Brainstorming meetings
32. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Performance standard
Control
Stress Management
33. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Inclusion
Problem-solving team
Evacuation
Call/emergency meetings
34. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Delegation
Budget
Alternative
Directing
35. The originator and developer of the information that will be communicated
Nepotism
Performance review cycles
Ground rules
Information sender
36. A group of individuals who operate as a unit for an assigned task or goal
Contingency plan
Team
Master schedule
Time-off request policy
37. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Call/emergency meetings
Debrief meeting
Informal communication
38. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Wage
Contingency plan
Unpreventable crisis
39. The execution of processes and the use of tools that increase a person's efficiency and productivity
Negotiation
Time Management
Family and Medical Leave Act (FMLA)
Semivariable costs
40. A chart that shows which days and times the management staff is expected to work
Agenda
Warm-up activity
Directing
Management schedule
41. Team members can analyze and solve problems effectively together
Performing
Historical sales information
Unpreventable crisis
Salaries
42. Serve as a set of standards by which an organization operates
Fair Labor Standards Act (FLSA)
Value Statement
Warm-up activity
Involuntary termination
43. A list of topics that will be reviewed or dealt with at a meeting
Sexual harassment
Structured exit interview
Agenda
Problem-solving team
44. A specific description or statement of what a manager wants to achieve
Objective
Workplace Ethics
Time Management
Sales projections
45. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Employee absence policy
Problem-solving model
Interfunctional team
46. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Measurable results
Controllable costs
Sales projections
Standard
47. Refers to the need to exercise leadership and apply authority over others
Terminable acts
Time-off request policy
Stress Management
Control
48. Statements of desired results
Agenda
Performance standard
Storming
Goal
49. A strategy to share information that the receiver would not normally know
Self-disclosure
Floaters
Master schedule
Organizational goals
50. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Management
Budget
Favoritism