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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The standards of conduct or set of values and principles an individual or organization applies to work






2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






3. The budgeted dollar amount for each type of cost






4. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






5. A strategy of steps to carry out so that a problem does not recur






6. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






8. Intact work units of a small group of employees who manage many daily operational issues with little supervision






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. The many expressions and movements of a speaker that convey additional information about the message being given






11. The act of identifying with the feelings - thoughts - or attitudes of another person






12. Describes what an organization wants to become and why it exists






13. A catastrophe that can be precluded from happening






14. An estimate of future sales based on historical sales records and other information viewed as relevant by management






15. A strategy to share information that the receiver would not normally know






16. A chart that shows which days and times the management staff is expected to work






17. Serve as a set of standards by which an organization operates






18. Represent a select few of the highest concerns of the company






19. A list of topics that will be reviewed or dealt with at a meeting






20. Refers to the need to exercise leadership and apply authority over others






21. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






22. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






23. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






24. Shows which job classifications are essential or primary to staff and which are secondary






25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






26. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






27. Set by management to ensure the operation's profitability






28. Someone who assists in making the meeting run easier






29. A meeting between the employer and employee when the employee leaves the company






30. The main connection between the sender and receiver






31. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






33. Being unfairly partial to one or more employees






34. An additional sum paid to an employee whose work is superior and whose services are valued






35. Factors that incite an employee to put out more effort and enthusiasm for his or her job






36. Statements of desired results






37. A standard by which something can be measured or judged






38. A criterion set by management that measures the quality and quantity of an employee's work






39. Guidelines and procedures that explain how employees must notify management if they are unable to work






40. Providing encouragement - listening more than telling - and promoting team discussions






41. The action or situation that initiates the problem






42. Team members can analyze and solve problems effectively together






43. Sees team members settling their differences and developing more cohesive and trusting work relationships






44. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






45. Brief meetings in which the goal is to decide and commit to action






46. Guidelines for conduct that have enduring and lasting value to a society or organization






47. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






48. A question or situation that needs an answer or a solution






49. To explore all of a problem's potential causes






50. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement







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Can you answer 50 questions in 15 minutes?


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