Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships






2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






3. Someone who assists in making the meeting run easier






4. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






5. Any sound that interferes with clear reception






6. Tend to be associated with management positions since they are fixed dollar amounts for compensation






7. A list of topics that will be reviewed or dealt with at a meeting






8. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






9. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






10. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






11. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






12. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






13. Simply stated criteria used to determine whether a goal has been met






14. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






15. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






16. The process of removing customers and employees from the premises when a crisis occurs






17. A standard by which something can be measured or judged






18. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






19. Guidelines and procedures that explain how employees must notify management if they are unable to work






20. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






21. The standards of conduct or set of values and principles an individual or organization applies to work






22. Providing encouragement - listening more than telling - and promoting team discussions






23. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






24. A strategy to share information that the receiver would not normally know






25. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






26. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. The originator and developer of the information that will be communicated






29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






30. Costs that management can control






31. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






32. A question or situation that needs an answer or a solution






33. A strategy of steps to carry out so that a problem does not recur






34. Govern unemployment compensation






35. A quick - interactive activity that prepares people to focus on the meeting and its objectives






36. The sum of activities a person performs to meet goals and/or to further his or her career






37. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






38. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






39. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






40. Set by management to ensure the operation's profitability






41. A chart that shows employees what days and hours they are expected to work






42. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






43. The degree of responsibility an individual has to an activity






44. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






45. A process of working with and through others to get a significant task or project completed






46. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






47. A specific description or statement of what a manager wants to achieve






48. Being unfairly partial to one or more employees






49. The main connection between the sender and receiver






50. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation