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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Budget
Brainstorming meetings
Brainstorming
Directing
2. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Crew schedule
Strategic priority
Problem solving
Networking
3. The originator and developer of the information that will be communicated
Self-disclosure
Fair Labor Standards Act (FLSA)
Information sender
Meeting
4. Simply an account of past sales volumes in a foodservice operation
Environmental noise
Meeting
Historical sales information
Self-disclosure
5. A question or situation that needs an answer or a solution
Problem
Conflict resolution
Next steps
Stress
6. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Professionalism
Crew schedule
Vision Statement
Communication
7. The environment that a message travels through
Message context
Minutes
Sexual harassment
Sales projections
8. The budgeted dollar amount for each type of cost
Deployment chart
Warm-up activity
Standard
Crisis
9. A catastrophe that can be precluded from happening
Preventable crisis
Bonuses
Control
Strategic priority
10. The main connection between the sender and receiver
Message
Bonuses
Norming
Cross-functional team
11. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Shift leaders
Empathy
Collective bargaining agreement
Problem-solving meetings
12. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Message
Semivariable costs
Crisis
Salaries
13. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Value Statement
Information meetings
Motivators/Satisfiers
Brainstorming meetings
14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Conflict resolution
Structured exit interview
Media policy
Problem-solving team
15. Represent a select few of the highest concerns of the company
Favoritism
Environmental noise
Self-directed teams
Strategic priority
16. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Meeting
Cross-functional team
Problem solving
17. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Cross-training
Principles
Networking
Formal communication
18. The process of removing customers and employees from the premises when a crisis occurs
Message
Evacuation
Informal communication
Professional Development
19. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Standard
Arbitration
Warm-up activity
Negotiation
20. Shows which job classifications are essential or primary to staff and which are secondary
Favoritism
Deployment chart
Brainstorming
Self-directed teams
21. Brief meetings in which the goal is to decide and commit to action
Self-disclosure
Problem-solving team
Accountability
Action meetings
22. Set by management to ensure the operation's profitability
Management schedule
Payroll standards
Vision Statement
Professionalism
23. The act of identifying with the feelings - thoughts - or attitudes of another person
Cross-functional team
Empathy
Structured exit interview
Performance review cycles
24. Meals to be served
Covers
Core values
Warm-up activity
Motivation
25. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
SWOT analysis
Contingency plan
Unstructured exit interview
Collective bargaining agreement
26. Personal characteristics that are work-related
Unpreventable crisis
Work styles
Objective
Principles
27. Discussion between involved people with the goal of reaching an agreement that both can accept
Problem solving
Information sender
Certification
Negotiation
28. A template used for creating weekly employee schedules
Deployment chart
Problem
Motivators/Satisfiers
Master schedule
29. Govern unemployment compensation
Professionalism
Personal treatment
Arbitration
Federal-State Unemployment Compensation Laws
30. Refers to the need to develop relationships with people as individuals or in groups
Preventable crisis
Organizational communication
Affection
Covers
31. Expand the responsibilities of a particular group of employees
Interfunctional team
Supporting
Empathy
Action meetings
32. A group of individuals who operate as a unit for an assigned task or goal
Message
Team
Problem solving
Progressive disciplinary action
33. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Sales projections
Action plan
Negotiation
34. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Progressive disciplinary action
Nonverbal communication
Spin
Leadership
35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Merit pay
Bonuses
Brainstorming meetings
36. A strategy to share information that the receiver would not normally know
Delegation
Commissions
Next steps
Self-disclosure
37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Collective bargaining agreement
Stress Management
Documentation
Environmental noise
38. A chart that shows employees what days and hours they are expected to work
Information sender
Crew schedule
Environmental noise
Sexual harassment
39. To plan or appoint employees to work at a certain time and date
Scheduling
Action plan
Historical sales information
Problem-solving model
40. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Facilitator
Problem-solving meetings
Interpersonal communication
41. Guidelines for conduct that have enduring and lasting value to a society or organization
Professionalism
Principles
Decoding
Documentation
42. A method of collecting ideas from all participants without criticism or judgment
Information sender
Message context
Brainstorming
Problem solving
43. A strategy of steps to carry out so that a problem does not recur
Action plan
Compensation
Problem-solving model
Action meetings
44. Any message presented to staff to create a cohesive and productive workforce
Ground rules
Leadership
Internal communication
Fair Labor Standards Act (FLSA)
45. A process of working with and through others to get a significant task or project completed
Delegation
Information receiver
Organizational goals
Leadership
46. Costs that management cannot control
Individual performance of objectives
Noncontrollable costs
Collective bargaining agreement
Teamwork
47. A criterion set by management that measures the quality and quantity of an employee's work
Organizational communication
Unpreventable crisis
Performance standard
Standard
48. Someone who assists in making the meeting run easier
Organizational goals
Facilitator
Sales projections
Commissions
49. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Performance standard
Self-disclosure
Wage
Stress
50. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Core values
Delegation
Problem
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