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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Exit interview
Ground rules
Listening
Message channel
2. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Personal treatment
Value Statement
Individual performance of objectives
3. The many expressions and movements of a speaker that convey additional information about the message being given
Crew schedule
Problem
Nonverbal communication
Information receiver
4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Controllable costs
Listening
Workplace Ethics
Performing
5. A chart that shows which days and times the management staff is expected to work
Facilitator
Management schedule
Covers
Environmental noise
6. Meetings that share communication
Information meetings
Sales projections
Exit interview
Parking lot
7. A catastrophe that cannot be stopped from happening
Call/emergency meetings
Problem solving
Unpreventable crisis
Decoding
8. Statements of desired results
Goal
Master schedule
Cross-training
Unpreventable crisis
9. Developing the message to be sent
Self-disclosure
Action plan
Problem-solving model
Encoding
10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Debrief meeting
Scheduling
Performing
11. Refers to the need to feel a part of a group
Structured exit interview
Inclusion
Personal treatment
Employee absence policy
12. The standards of conduct or set of values and principles an individual or organization applies to work
Message
Meeting
Workplace Ethics
Contact list
13. Refers to the need to develop relationships with people as individuals or in groups
Encoding
Contingency plan
Interfunctional team
Affection
14. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Terminable acts
Unstructured exit interview
Fair Labor Standards Act (FLSA)
Conflict resolution
15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Message channel
Personal treatment
Internal communication
Fair Labor Standards Act (FLSA)
16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Unstructured exit interview
Nonverbal communication
Stress
17. A group of individuals who operate as a unit for an assigned task or goal
Internal communication
Favoritism
Action meetings
Team
18. The process of removing customers and employees from the premises when a crisis occurs
Interfunctional team
Vision Statement
Evacuation
Inclusion
19. To plan or appoint employees to work at a certain time and date
Motivators/Satisfiers
Delegation
Time-off request policy
Scheduling
20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Fair Labor Standards Act (FLSA)
Management schedule
Networking
Deployment chart
21. Putting a positive thought into the public's mind following a negative situation
Crisis
Spin
Management
Involuntary termination
22. The procedure and guidelines for employees to follow when they want time off from work
Covers
Merit pay
Message context
Time-off request policy
23. These objectives link to the organizational goals and help produce the desired outcome
Budget
Exit interview
Departmental/team objectives
Value Statement
24. The environment that a message travels through
Cross-training
Planning
Unpreventable crisis
Message context
25. Uses a definite format that involves a set of questions to chart the employee's response
Employee absence policy
Structured exit interview
Leadership
Motivators/Satisfiers
26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Negotiation
Team
Brainstorming meetings
Self-disclosure
27. A strategy to share information that the receiver would not normally know
Self-disclosure
Forming
Root cause
Collective bargaining agreement
28. Being unfairly partial to one or more employees
Mentor
Favoritism
Facilitator
Benchmark
29. The budgeted dollar amount for each type of cost
Standard
Payroll standards
Structured exit interview
Next steps
30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Performing
Fair Labor Standards Act (FLSA)
Information receiver
31. An assembly of people for the purpose of discussing or making decisions about some topics
Performance standard
Root cause
Salaries
Meeting
32. The main connection between the sender and receiver
Value Statement
Message
Management
Objective
33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Crisis
Strategic priority
Core values
34. A template used for creating weekly employee schedules
Information receiver
Cross-training
Root cause
Master schedule
35. A conversation without prepared questions
Listening
Unstructured exit interview
Objective
Work styles
36. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Message
Noncontrollable costs
Teamwork
Motivators/Satisfiers
37. A meeting between the employer and employee when the employee leaves the company
Budget
Leadership
Exit interview
Personal treatment
38. A method of collecting ideas from all participants without criticism or judgment
Individual performance of objectives
Floaters
Supporting
Brainstorming
39. The act of identifying with the feelings - thoughts - or attitudes of another person
Problem-solving team
Empathy
Benchmark
Information meetings
40. A chart that shows employees what days and hours they are expected to work
Crew schedule
Compensation
Progressive disciplinary action
Spin
41. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Payroll standards
Fair Labor Standards Act (FLSA)
Scheduling
Call/emergency meetings
42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Message
Performance standard
Informal communication
Objective
43. A question or situation that needs an answer or a solution
Covers
Problem
Vision Statement
Warm-up activity
44. Represent a select few of the highest concerns of the company
Personal treatment
Strategic priority
Communication
Decoding
45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Spin
Self-directed teams
Agenda
Involuntary termination
46. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Family and Medical Leave Act (FMLA)
Formal communication
Shift leaders
Stress Management
47. Someone who can play the role of a wise advisor for you
Encoding
Compensation
Mentor
Debrief meeting
48. Sees team members settling their differences and developing more cohesive and trusting work relationships
Management
Norming
Planning
Bonuses
49. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Measurable results
Meeting
Facilitator
Problem solving
50. Brief meetings in which the goal is to decide and commit to action
Involuntary termination
Core values
Action meetings
Individual performance of objectives
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