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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The degree of responsibility an individual has to an activity
SWOT analysis
Meeting
Organizational communication
Accountability
2. To plan or appoint employees to work at a certain time and date
Nepotism
Root cause
Principles
Scheduling
3. All aspects of the project are evaluated
Terminable acts
Accountability
Debrief meeting
Standard
4. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Control
Information sender
Parking lot
Call/emergency meetings
5. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Stress Management
Self-directed teams
Action plan
Crew schedule
6. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Workplace Ethics
Semivariable costs
Time Management
Federal-State Unemployment Compensation Laws
7. The standards of conduct or set of values and principles an individual or organization applies to work
Nepotism
Payroll standards
Workplace Ethics
Time-off request policy
8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Leadership
Management
Next steps
Encoding
9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Delegation
Interpersonal communication
Payroll standards
Historical sales information
10. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Scheduling
Conflict resolution
Fair Labor Standards Act (FLSA)
Information receiver
11. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Bonuses
Wage
Unstructured exit interview
Favoritism
12. Any message presented to staff to create a cohesive and productive workforce
Inclusion
Informal communication
Internal communication
Fair Labor Standards Act (FLSA)
13. The medium through which the message will be communicated
Message channel
Unstructured exit interview
Goal
Unpreventable crisis
14. A specific description or statement of what a manager wants to achieve
Floaters
Inclusion
Objective
Progressive disciplinary action
15. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Informal communication
Floaters
Formal communication
16. Refers to the need to feel a part of a group
Workplace Ethics
Delegation
Inclusion
Facilitator
17. An additional sum paid to an employee whose work is superior and whose services are valued
Self-directed teams
Merit pay
Unpreventable crisis
Problem
18. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Storming
Teamwork
Mediation
19. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Workplace Ethics
Message context
Delegation
20. Expand the responsibilities of a particular group of employees
Motivation
Message
Interfunctional team
Wage
21. Govern unemployment compensation
Involuntary termination
Federal-State Unemployment Compensation Laws
Agenda
Shift leaders
22. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Facilitator
Controllable costs
Message
Communication
23. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Favoritism
Communication
Forming
Self-directed teams
24. A chart that shows employees what days and hours they are expected to work
Problem
Professionalism
Crew schedule
Performance standard
25. Refers to the need to exercise leadership and apply authority over others
Root cause
Control
Merit pay
Noncontrollable costs
26. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Contact list
Budget
Alternative
Storming
27. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Message context
Supporting
Work styles
28. A conversation without prepared questions
Stress
Documentation
Fair Labor Standards Act (FLSA)
Unstructured exit interview
29. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Media policy
Unstructured exit interview
Directing
Shift leaders
30. Costs that management cannot control
Alternative
Covers
Spin
Noncontrollable costs
31. Includes key personnel to be notified in the event of a crisis - such as each member of management
Self-disclosure
Leadership
Contact list
Noncontrollable costs
32. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Norming
Cross-functional team
Meeting
Delegation
33. A meeting between the employer and employee when the employee leaves the company
Floaters
Exit interview
Informal communication
Delegation
34. Any sound that interferes with clear reception
Mentor
Meeting
Standard
Environmental noise
35. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Nonverbal communication
Sexual harassment
Crew schedule
36. The budgeted dollar amount for each type of cost
Stress Management
Standard
Nonverbal communication
Action item
37. These objectives link to the organizational goals and help produce the desired outcome
Motivators/Satisfiers
Departmental/team objectives
SWOT analysis
Management
38. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Encoding
Organizational goals
Meeting
39. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Certification
Time Management
Supporting
Measurable results
40. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Teamwork
Informal communication
Objective
Next steps
41. The many expressions and movements of a speaker that convey additional information about the message being given
Performing
Certification
Nonverbal communication
Message channel
42. Someone who assists in making the meeting run easier
Compensation
Mission Statement
Wage
Facilitator
43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Standard
Covers
Noncontrollable costs
Stress
44. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Arbitration
Family and Medical Leave Act (FMLA)
Interfunctional team
Action item
45. The person for whom the communication is intended
Communication
Interpersonal communication
Meeting
Information receiver
46. Uses a definite format that involves a set of questions to chart the employee's response
Team
Meeting
Structured exit interview
Information receiver
47. A report written by management reiterating the problem and its solution
Voluntary termination
Nonverbal communication
Covers
Documentation
48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Structured exit interview
Documentation
Call/emergency meetings
Self-disclosure
49. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Stress Management
Salaries
Fair Labor Standards Act (FLSA)
50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Semivariable costs
Certification
Networking
Delegation