Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






2. Meetings involving a group or team whose purpose is to tackle a problem






3. The environment that a message travels through






4. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






5. Someone who can play the role of a wise advisor for you






6. Being unfairly partial to one or more employees






7. The budgeted dollar amount for each type of cost






8. The person for whom the communication is intended






9. A strategy of steps to carry out so that a problem does not recur






10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






13. The main connection between the sender and receiver






14. Simply an account of past sales volumes in a foodservice operation






15. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






16. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






17. Represent a select few of the highest concerns of the company






18. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






19. Sees team members settling their differences and developing more cohesive and trusting work relationships






20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






21. Costs that management cannot control






22. A strategy to share information that the receiver would not normally know






23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






24. Simply stated criteria used to determine whether a goal has been met






25. The execution of processes and the use of tools that increase a person's efficiency and productivity






26. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






27. The degree of responsibility an individual has to an activity






28. Someone who assists in making the meeting run easier






29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






30. Guidelines for conduct that have enduring and lasting value to a society or organization






31. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






32. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






33. Occurs when an employee - of his or her own free will - decides to leave an organization






34. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






35. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






36. Set by management to ensure the operation's profitability






37. Expand the responsibilities of a particular group of employees






38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






39. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






40. A standard by which something can be measured or judged






41. The receiver's process of translating the sender's message into a meaningful form






42. Refers to the need to develop relationships with people as individuals or in groups






43. Dollar amounts in addition to the regular wage and salary






44. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






45. A chart that shows which days and times the management staff is expected to work






46. Developing the message to be sent






47. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






49. A template used for creating weekly employee schedules






50. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution