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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Accountability
Involuntary termination
Action meetings
Message
2. Being unfairly partial to one or more employees
Favoritism
Controllable costs
Internal communication
Management
3. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Decoding
Internal communication
Organizational goals
4. A specific point associated with an agenda item that needs some type of action performed
Action item
Merit pay
Individual performance of objectives
Next steps
5. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Performance review cycles
Professionalism
Parking lot
Self-disclosure
6. Refines the vision statement by stating the purpose of the organization to employees and customers
Work styles
Workplace Ethics
Mission Statement
Salaries
7. Someone who can play the role of a wise advisor for you
Performance review cycles
Inclusion
Mentor
Nonverbal communication
8. Refers to the need to exercise leadership and apply authority over others
Informal communication
Forming
Commissions
Control
9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Organizational communication
Favoritism
Networking
Stress
10. Simply stated criteria used to determine whether a goal has been met
Voluntary termination
Unstructured exit interview
Affection
Standard
11. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Stress Management
Shift leaders
Problem-solving model
Performance review cycles
12. A template used for creating weekly employee schedules
Control
Performing
Problem-solving meetings
Master schedule
13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Workplace Ethics
Motivation
Floaters
Brainstorming meetings
14. The many expressions and movements of a speaker that convey additional information about the message being given
Deployment chart
Documentation
Nonverbal communication
Fair Labor Standards Act (FLSA)
15. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Unpreventable crisis
Commissions
Negotiation
Personal treatment
16. Expand the responsibilities of a particular group of employees
Organizational goals
Message channel
Value Statement
Interfunctional team
17. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Fair Labor Standards Act (FLSA)
Directing
Agenda
Cross-functional team
18. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Sexual harassment
Structured exit interview
Certification
19. Someone who assists in making the meeting run easier
Organizational goals
Deployment chart
Information meetings
Facilitator
20. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Vision Statement
Semivariable costs
Salaries
Floaters
21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Crew schedule
Brainstorming meetings
Evacuation
Terminable acts
22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Organizational goals
Commissions
Structured exit interview
Inclusion
23. Govern unemployment compensation
Documentation
Payroll standards
Salaries
Federal-State Unemployment Compensation Laws
24. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Involuntary termination
Goal
Strategic priority
Core values
25. Guidelines and procedures that explain how employees must notify management if they are unable to work
Value Statement
Self-directed teams
Forming
Employee absence policy
26. A specific description or statement of what a manager wants to achieve
Time Management
Objective
Mission Statement
Workplace Ethics
27. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Problem-solving team
Delegation
Forming
28. An event that happens without warning and normally affects a number of people
Noncontrollable costs
Compensation
Collective bargaining agreement
Crisis
29. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Professional Development
Involuntary termination
Employee absence policy
Wage
30. Set by management to ensure the operation's profitability
Empathy
Storming
Information meetings
Payroll standards
31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Motivation
Strategic priority
Core values
Leadership
32. Represent a select few of the highest concerns of the company
Measurable results
Strategic priority
Minutes
Organizational communication
33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Time-off request policy
Information sender
Next steps
Performing
34. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Management
Master schedule
Arbitration
Negotiation
35. The originator and developer of the information that will be communicated
Workplace Ethics
Inclusion
Information sender
Compensation
36. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Meeting
Personal treatment
Directing
37. A process of working with and through others to get a significant task or project completed
Interfunctional team
Compensation
Delegation
Action item
38. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Professional Development
Warm-up activity
Time Management
39. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Federal-State Unemployment Compensation Laws
Time-off request policy
Personal treatment
40. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Departmental/team objectives
Self-directed teams
Formal communication
Organizational goals
41. Guidelines for conduct that have enduring and lasting value to a society or organization
Professionalism
Organizational communication
Inclusion
Principles
42. A report written by management reiterating the problem and its solution
Strategic priority
Documentation
Performance standard
Warm-up activity
43. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Covers
Nonverbal communication
Information sender
Communication
44. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Nonverbal communication
Professional Development
Sales projections
Master schedule
45. A strategy to share information that the receiver would not normally know
Core values
Performing
Self-disclosure
Merit pay
46. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Minutes
Mediation
Standard
Mission Statement
47. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Information sender
Problem solving
Compensation
Bonuses
48. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Call/emergency meetings
Inclusion
Performance review cycles
49. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Empathy
Objective
Informal communication
Measurable results
50. The action or situation that initiates the problem
Vision Statement
Evacuation
Root cause
Delegation