Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce






2. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






3. The execution of processes and the use of tools that increase a person's efficiency and productivity






4. The sum of activities a person performs to meet goals and/or to further his or her career






5. Personal characteristics that are work-related






6. Simply stated criteria used to determine whether a goal has been met






7. Meals to be served






8. A template used for creating weekly employee schedules






9. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






10. Developing the message to be sent






11. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






12. These goals focus on broad statements of what the organization as a whole wants to achieve






13. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






14. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






15. Intact work units of a small group of employees who manage many daily operational issues with little supervision






16. Someone who can play the role of a wise advisor for you






17. A quick - interactive activity that prepares people to focus on the meeting and its objectives






18. The standards of conduct or set of values and principles an individual or organization applies to work






19. A strategy of steps to carry out so that a problem does not recur






20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






21. The main connection between the sender and receiver






22. All aspects of the project are evaluated






23. A specific description or statement of what a manager wants to achieve






24. The medium through which the message will be communicated






25. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






26. Occurs when an employee - of his or her own free will - decides to leave an organization






27. To plan or appoint employees to work at a certain time and date






28. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






30. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






31. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






32. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






33. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






34. A meeting between the employer and employee when the employee leaves the company






35. A strategy to share information that the receiver would not normally know






36. Simply an account of past sales volumes in a foodservice operation






37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






39. The person for whom the communication is intended






40. The degree of responsibility an individual has to an activity






41. Someone who assists in making the meeting run easier






42. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






43. An estimate of future sales based on historical sales records and other information viewed as relevant by management






44. The procedure and guidelines for employees to follow when they want time off from work






45. Statements of desired results






46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






47. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






48. Expand the responsibilities of a particular group of employees






49. Providing encouragement - listening more than telling - and promoting team discussions






50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy