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HRI Certification
Start Test
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Management
Exit interview
Vision Statement
2. A chart that shows which days and times the management staff is expected to work
Management schedule
Voluntary termination
Problem
Standard
3. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Planning
Media policy
Deployment chart
Warm-up activity
4. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Control
Work styles
Stress
Negotiation
5. The act of identifying with the feelings - thoughts - or attitudes of another person
Cross-functional team
Empathy
Sexual harassment
Self-disclosure
6. The originator and developer of the information that will be communicated
Budget
Information sender
Standard
Message
7. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Media policy
SWOT analysis
Interpersonal communication
Compensation
8. Occurs when an employee - of his or her own free will - decides to leave an organization
Historical sales information
Voluntary termination
Preventable crisis
Motivators/Satisfiers
9. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Organizational communication
Personal treatment
Listening
Budget
10. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Personal treatment
Work styles
Core values
Management
11. Meetings that share communication
Time Management
Message channel
Information meetings
Professionalism
12. Serve as a set of standards by which an organization operates
Message context
Value Statement
Inclusion
Sales projections
13. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Self-directed teams
Progressive disciplinary action
Nepotism
SWOT analysis
14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Semivariable costs
Informal communication
Principles
Call/emergency meetings
15. To explore all of a problem's potential causes
Commissions
Problem-solving model
Involuntary termination
Self-disclosure
16. The many expressions and movements of a speaker that convey additional information about the message being given
Mediation
Sexual harassment
Nonverbal communication
Ground rules
17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Wage
Storming
Professional Development
Certification
18. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Federal-State Unemployment Compensation Laws
Stress Management
Agenda
Principles
19. Uses a definite format that involves a set of questions to chart the employee's response
Bonuses
Structured exit interview
Floaters
Planning
20. Expand the responsibilities of a particular group of employees
Root cause
Interfunctional team
Individual performance of objectives
Message context
21. Providing encouragement - listening more than telling - and promoting team discussions
Action item
Supporting
Objective
Voluntary termination
22. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Principles
Organizational communication
Organizational goals
23. Brief meetings in which the goal is to decide and commit to action
Action meetings
Terminable acts
Fair Labor Standards Act (FLSA)
Empathy
24. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Conflict resolution
Ground rules
Terminable acts
Favoritism
25. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Organizational goals
Interpersonal communication
Message channel
26. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Negotiation
Action item
Parking lot
27. These objectives link to the organizational goals and help produce the desired outcome
Conflict resolution
Facilitator
Wage
Departmental/team objectives
28. The medium through which the message will be communicated
Communication
Professional Development
Message channel
Progressive disciplinary action
29. These goals focus on broad statements of what the organization as a whole wants to achieve
Mentor
Core values
Organizational goals
Warm-up activity
30. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Brainstorming
Individual performance of objectives
Information receiver
Warm-up activity
31. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Teamwork
Individual performance of objectives
Budget
32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Root cause
Crisis
Fair Labor Standards Act (FLSA)
Affection
33. A group of individuals who operate as a unit for an assigned task or goal
Mediation
Team
Historical sales information
Call/emergency meetings
34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Empathy
Sexual harassment
Parking lot
Norming
35. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Mediation
Message context
Salaries
36. A process of working with and through others to get a significant task or project completed
Delegation
Fair Labor Standards Act (FLSA)
Objective
Floaters
37. Meals to be served
Covers
Brainstorming
Inclusion
Exit interview
38. Being unfairly partial to one or more employees
Floaters
Interpersonal communication
Root cause
Favoritism
39. The degree of responsibility an individual has to an activity
Accountability
Information sender
Bonuses
Semivariable costs
40. A specific point associated with an agenda item that needs some type of action performed
Scheduling
Action item
Spin
Problem solving
41. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Accountability
Scheduling
Noncontrollable costs
42. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Employee absence policy
Contingency plan
Collective bargaining agreement
Conflict resolution
43. Govern unemployment compensation
Voluntary termination
Fair Labor Standards Act (FLSA)
Root cause
Federal-State Unemployment Compensation Laws
44. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Spin
Employee absence policy
Controllable costs
Leadership
45. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Evacuation
Affection
Core values
46. Dollar amounts in addition to the regular wage and salary
Bonuses
Objective
Noncontrollable costs
Team
47. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Root cause
Action meetings
Voluntary termination
Organizational communication
48. The budgeted dollar amount for each type of cost
Standard
Negotiation
Value Statement
Information sender
49. Personal characteristics that are work-related
Management schedule
Organizational communication
Delegation
Work styles
50. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Accountability
Stress
Brainstorming meetings
Principles
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