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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work
Stress Management
Interfunctional team
Employee absence policy
Management schedule
2. A catastrophe that cannot be stopped from happening
Nonverbal communication
Unpreventable crisis
Crisis
Agenda
3. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Teamwork
Leadership
Core values
Commissions
4. Uses a definite format that involves a set of questions to chart the employee's response
Ground rules
Conflict resolution
Structured exit interview
Documentation
5. Dollar amounts in addition to the regular wage and salary
Bonuses
Salaries
Information sender
Teamwork
6. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Networking
Action item
Leadership
Sales projections
7. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Problem-solving model
Norming
Collective bargaining agreement
Directing
8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Self-disclosure
Compensation
Measurable results
Contingency plan
9. A specific point associated with an agenda item that needs some type of action performed
Action item
Unstructured exit interview
Evacuation
Employee absence policy
10. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Organizational goals
Stress
Information meetings
Action item
11. Meals to be served
Covers
Merit pay
Encoding
Stress
12. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Information meetings
Mentor
Commissions
Crisis
13. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Information sender
Leadership
Cross-training
Networking
14. A meeting between the employer and employee when the employee leaves the company
Norming
Alternative
Leadership
Exit interview
15. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Sales projections
Media policy
Unpreventable crisis
Workplace Ethics
16. The main connection between the sender and receiver
Forming
Arbitration
Motivators/Satisfiers
Message
17. The person for whom the communication is intended
Individual performance of objectives
Information receiver
Crisis
Delegation
18. The degree of responsibility an individual has to an activity
Storming
Accountability
Formal communication
Planning
19. Providing encouragement - listening more than telling - and promoting team discussions
Measurable results
Team
Progressive disciplinary action
Supporting
20. A conversation without prepared questions
Progressive disciplinary action
Unstructured exit interview
Action meetings
Exit interview
21. Refers to the need to develop relationships with people as individuals or in groups
Evacuation
Objective
Affection
Forming
22. A question or situation that needs an answer or a solution
Nepotism
Management
Problem
Time-off request policy
23. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Master schedule
Information receiver
Internal communication
24. A list of topics that will be reviewed or dealt with at a meeting
Employee absence policy
Fair Labor Standards Act (FLSA)
Performance review cycles
Agenda
25. Statements of desired results
Salaries
Accountability
Goal
Message channel
26. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Forming
Negotiation
Fair Labor Standards Act (FLSA)
Networking
27. Costs that management can control
Controllable costs
Media policy
Norming
Interpersonal communication
28. The many expressions and movements of a speaker that convey additional information about the message being given
Employee absence policy
Strategic priority
Nonverbal communication
Problem-solving team
29. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Information sender
Environmental noise
Ground rules
30. Meetings involving a group or team whose purpose is to tackle a problem
Controllable costs
Core values
Problem-solving meetings
Negotiation
31. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Affection
Environmental noise
Preventable crisis
32. A template used for creating weekly employee schedules
Master schedule
Debrief meeting
Delegation
Problem solving
33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Contingency plan
Compensation
Cross-functional team
Formal communication
34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Core values
Merit pay
Evacuation
Conflict resolution
35. A criterion set by management that measures the quality and quantity of an employee's work
Action item
Motivation
Performance standard
Team
36. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Master schedule
Exit interview
Strategic priority
37. Actions by an employee that typically cause immediate termination
Interpersonal communication
Decoding
Terminable acts
Cross-training
38. The standards of conduct or set of values and principles an individual or organization applies to work
Conflict resolution
Nepotism
Workplace Ethics
Inclusion
39. The budgeted dollar amount for each type of cost
Root cause
Problem
Standard
Information receiver
40. Brief meetings in which the goal is to decide and commit to action
Cross-functional team
Compensation
Management
Action meetings
41. A strategy of steps to carry out so that a problem does not recur
Master schedule
Federal-State Unemployment Compensation Laws
Action plan
Cross-functional team
42. Team members can analyze and solve problems effectively together
Benchmark
Brainstorming meetings
Management schedule
Performing
43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Performance standard
Sales projections
Historical sales information
44. A catastrophe that can be precluded from happening
Encoding
Storming
Covers
Preventable crisis
45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Leadership
Fair Labor Standards Act (FLSA)
Performance standard
46. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Communication
Problem-solving model
Shift leaders
47. Set by management to ensure the operation's profitability
Payroll standards
Structured exit interview
Family and Medical Leave Act (FMLA)
Measurable results
48. A specific description or statement of what a manager wants to achieve
Objective
Federal-State Unemployment Compensation Laws
Action meetings
Supporting
49. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Benchmark
Performance review cycles
Empathy
Teamwork
50. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Federal-State Unemployment Compensation Laws
Listening
Problem