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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Forming
Time-off request policy
Problem solving
Work styles
2. A question or situation that needs an answer or a solution
Semivariable costs
Communication
Problem
Accountability
3. A catastrophe that can be precluded from happening
Voluntary termination
Preventable crisis
Information sender
Management
4. Any message presented to staff to create a cohesive and productive workforce
Workplace Ethics
Internal communication
Fair Labor Standards Act (FLSA)
Sexual harassment
5. Statements of desired results
Problem
Goal
Communication
Collective bargaining agreement
6. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Problem solving
Decoding
Measurable results
Progressive disciplinary action
7. A specific point associated with an agenda item that needs some type of action performed
Parking lot
Action item
Crisis
Next steps
8. A meeting between the employer and employee when the employee leaves the company
Problem-solving team
Unpreventable crisis
Exit interview
Crew schedule
9. Guidelines and procedures that explain how employees must notify management if they are unable to work
Problem-solving model
Employee absence policy
Salaries
Problem solving
10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Standard
Mission Statement
Networking
Message context
11. A process of working with and through others to get a significant task or project completed
Delegation
Warm-up activity
Sales projections
Professionalism
12. A potential solution to a problem
Principles
Crew schedule
Storming
Alternative
13. The main connection between the sender and receiver
Message
Informal communication
Problem-solving model
Family and Medical Leave Act (FMLA)
14. The environment that a message travels through
Principles
Interfunctional team
Listening
Message context
15. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Controllable costs
Wage
Fair Labor Standards Act (FLSA)
Forming
16. Includes key personnel to be notified in the event of a crisis - such as each member of management
Empathy
Contact list
Budget
Brainstorming meetings
17. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Voluntary termination
Wage
SWOT analysis
Leadership
18. A group of individuals who operate as a unit for an assigned task or goal
Individual performance of objectives
Team
Federal-State Unemployment Compensation Laws
Unstructured exit interview
19. Any sound that interferes with clear reception
Nonverbal communication
Merit pay
Environmental noise
Principles
20. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Facilitator
Environmental noise
Forming
Brainstorming meetings
21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Management
Professionalism
Wage
Ground rules
22. A chart that shows which days and times the management staff is expected to work
Progressive disciplinary action
Management schedule
Payroll standards
Debrief meeting
23. Someone who assists in making the meeting run easier
Vision Statement
Planning
Time-off request policy
Facilitator
24. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Delegation
Mediation
Standard
Self-disclosure
25. Personal characteristics that are work-related
Work styles
Merit pay
Performance review cycles
Affection
26. A chart that shows employees what days and hours they are expected to work
Networking
Crew schedule
Motivators/Satisfiers
Employee absence policy
27. Shows which job classifications are essential or primary to staff and which are secondary
Cross-training
Leadership
Deployment chart
Employee absence policy
28. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Problem
Interfunctional team
Accountability
29. All aspects of the project are evaluated
SWOT analysis
Debrief meeting
Collective bargaining agreement
Standard
30. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Certification
Warm-up activity
Cross-functional team
31. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Documentation
Crew schedule
Personal treatment
Semivariable costs
32. An event that happens without warning and normally affects a number of people
Problem solving
Personal treatment
Involuntary termination
Crisis
33. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Historical sales information
Listening
Alternative
Crew schedule
34. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Personal treatment
Message channel
Time-off request policy
35. The person for whom the communication is intended
Performing
Informal communication
Wage
Information receiver
36. A list of topics that will be reviewed or dealt with at a meeting
Problem solving
Agenda
Unstructured exit interview
Scheduling
37. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Involuntary termination
Preventable crisis
Measurable results
Management
38. Refers to the need to exercise leadership and apply authority over others
Employee absence policy
Performing
Mission Statement
Control
39. Meetings involving a group or team whose purpose is to tackle a problem
Networking
Norming
Terminable acts
Problem-solving meetings
40. Simply an account of past sales volumes in a foodservice operation
Self-disclosure
Historical sales information
Mission Statement
Unpreventable crisis
41. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Employee absence policy
Organizational goals
Shift leaders
Information sender
42. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Interpersonal communication
Voluntary termination
Sexual harassment
43. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Measurable results
Family and Medical Leave Act (FMLA)
Agenda
Parking lot
44. Serve as a set of standards by which an organization operates
Meeting
Value Statement
Team
Payroll standards
45. A criterion set by management that measures the quality and quantity of an employee's work
Action item
Employee absence policy
Performing
Performance standard
46. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Principles
Action meetings
Interfunctional team
47. The degree of responsibility an individual has to an activity
Cross-training
Accountability
Merit pay
Decoding
48. Sees team members settling their differences and developing more cohesive and trusting work relationships
Floaters
Action plan
Norming
Goal
49. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Affection
Informal communication
Bonuses
50. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Internal communication
Crew schedule
Wage