Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. The medium through which the message will be communicated






3. A catastrophe that can be precluded from happening






4. Represent a select few of the highest concerns of the company






5. Intact work units of a small group of employees who manage many daily operational issues with little supervision






6. A potential solution to a problem






7. A list of topics that will be reviewed or dealt with at a meeting






8. Any message presented to staff to create a cohesive and productive workforce






9. Expand the responsibilities of a particular group of employees






10. The degree of responsibility an individual has to an activity






11. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






12. A process of working with and through others to get a significant task or project completed






13. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






14. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






15. Any sound that interferes with clear reception






16. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






17. Simply an account of past sales volumes in a foodservice operation






18. Team members can analyze and solve problems effectively together






19. The many expressions and movements of a speaker that convey additional information about the message being given






20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






22. A conversation without prepared questions






23. The receiver's process of translating the sender's message into a meaningful form






24. Refers to the need to feel a part of a group






25. These goals focus on broad statements of what the organization as a whole wants to achieve






26. The action or situation that initiates the problem






27. Costs that management cannot control






28. A strategy of steps to carry out so that a problem does not recur






29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






30. The environment that a message travels through






31. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






32. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






33. The execution of processes and the use of tools that increase a person's efficiency and productivity






34. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






35. A question or situation that needs an answer or a solution






36. Created for the specific purpose of solving an immediate problem






37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






38. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






39. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






40. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






41. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






42. A criterion set by management that measures the quality and quantity of an employee's work






43. Meetings that share communication






44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






45. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






46. All aspects of the project are evaluated






47. Meetings involving a group or team whose purpose is to tackle a problem






48. Personal characteristics that are work-related






49. A standard by which something can be measured or judged






50. A specific point associated with an agenda item that needs some type of action performed