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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Team members can analyze and solve problems effectively together
Debrief meeting
Directing
Performing
Cross-functional team
2. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Management schedule
Motivation
Encoding
Conflict resolution
3. The person for whom the communication is intended
Exit interview
Performing
Supporting
Information receiver
4. A specific description or statement of what a manager wants to achieve
Objective
Scheduling
Arbitration
Brainstorming
5. To plan or appoint employees to work at a certain time and date
Information meetings
Evacuation
Scheduling
Departmental/team objectives
6. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Professionalism
Minutes
Spin
7. A catastrophe that can be precluded from happening
Preventable crisis
Measurable results
Meeting
Semivariable costs
8. A group of individuals who operate as a unit for an assigned task or goal
Merit pay
Principles
Noncontrollable costs
Team
9. A question or situation that needs an answer or a solution
Scheduling
Wage
Unpreventable crisis
Problem
10. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Problem-solving model
Stress
Mission Statement
Merit pay
11. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Message context
Time-off request policy
Salaries
Motivators/Satisfiers
12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Information meetings
Core values
Budget
Parking lot
13. Someone who can play the role of a wise advisor for you
Crisis
Performance review cycles
Mentor
Delegation
14. The receiver's process of translating the sender's message into a meaningful form
Decoding
Nonverbal communication
Historical sales information
Value Statement
15. A method of collecting ideas from all participants without criticism or judgment
Noncontrollable costs
Motivation
Brainstorming
Planning
16. Simply stated criteria used to determine whether a goal has been met
Terminable acts
Master schedule
Standard
Action plan
17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Minutes
Nepotism
Cross-functional team
Goal
18. Someone who assists in making the meeting run easier
Core values
Facilitator
Action meetings
Crisis
19. A criterion set by management that measures the quality and quantity of an employee's work
Communication
Performance standard
Self-disclosure
Time Management
20. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Parking lot
Problem solving
Unpreventable crisis
Controllable costs
21. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Progressive disciplinary action
Documentation
Shift leaders
22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Motivators/Satisfiers
Arbitration
Affection
Departmental/team objectives
23. The standards of conduct or set of values and principles an individual or organization applies to work
Team
Workplace Ethics
Teamwork
Action plan
24. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Vision Statement
Internal communication
Message
25. A specific point associated with an agenda item that needs some type of action performed
Affection
Wage
Master schedule
Action item
26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Evacuation
Conflict resolution
Crew schedule
Brainstorming meetings
27. A chart that shows which days and times the management staff is expected to work
Negotiation
Noncontrollable costs
Team
Management schedule
28. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Environmental noise
Informal communication
Decoding
Compensation
29. A chart that shows employees what days and hours they are expected to work
Salaries
Unpreventable crisis
Crew schedule
Professional Development
30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Directing
Spin
Stress Management
Call/emergency meetings
31. A report written by management reiterating the problem and its solution
Value Statement
Affection
Documentation
Time-off request policy
32. Refers to the need to feel a part of a group
Master schedule
Noncontrollable costs
Strategic priority
Inclusion
33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Contingency plan
Sexual harassment
Time Management
34. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Storming
Problem-solving meetings
Organizational communication
Work styles
35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Strategic priority
Negotiation
Problem-solving team
36. A template used for creating weekly employee schedules
Involuntary termination
Family and Medical Leave Act (FMLA)
Master schedule
Problem-solving model
37. The procedure and guidelines for employees to follow when they want time off from work
Unstructured exit interview
Listening
Time-off request policy
Collective bargaining agreement
38. Any sound that interferes with clear reception
Stress
Environmental noise
Motivation
Standard
39. Being unfairly partial to one or more employees
Informal communication
Favoritism
Personal treatment
Exit interview
40. Guidelines for conduct that have enduring and lasting value to a society or organization
Debrief meeting
Principles
Information sender
Empathy
41. Discussion between involved people with the goal of reaching an agreement that both can accept
Sales projections
Deployment chart
Negotiation
Collective bargaining agreement
42. Meetings involving a group or team whose purpose is to tackle a problem
Warm-up activity
Sexual harassment
Standard
Problem-solving meetings
43. Refers to the need to develop relationships with people as individuals or in groups
Affection
Facilitator
Deployment chart
Nepotism
44. Set by management to ensure the operation's profitability
Sales projections
Payroll standards
Strategic priority
Terminable acts
45. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Performance review cycles
Communication
Message channel
Interpersonal communication
46. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Negotiation
SWOT analysis
Documentation
47. Govern unemployment compensation
Self-disclosure
Norming
Strategic priority
Federal-State Unemployment Compensation Laws
48. The budgeted dollar amount for each type of cost
Planning
Standard
Management schedule
Performance review cycles
49. Putting a positive thought into the public's mind following a negative situation
Spin
Decoding
SWOT analysis
Employee absence policy
50. The medium through which the message will be communicated
Professionalism
Message channel
Employee absence policy
Mentor