Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These goals focus on broad statements of what the organization as a whole wants to achieve






2. Statements of desired results






3. An additional sum paid to an employee whose work is superior and whose services are valued






4. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






5. Meetings involving a group or team whose purpose is to tackle a problem






6. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






7. Team members can analyze and solve problems effectively together






8. A template used for creating weekly employee schedules






9. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






10. A criterion set by management that measures the quality and quantity of an employee's work






11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






12. Personal characteristics that are work-related






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






15. Putting a positive thought into the public's mind following a negative situation






16. Providing encouragement - listening more than telling - and promoting team discussions






17. Meetings that share communication






18. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






19. The degree of responsibility an individual has to an activity






20. A report written by management reiterating the problem and its solution






21. Someone who can play the role of a wise advisor for you






22. The budgeted dollar amount for each type of cost






23. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






25. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






26. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






27. The sum of activities a person performs to meet goals and/or to further his or her career






28. Guidelines for conduct that have enduring and lasting value to a society or organization






29. A question or situation that needs an answer or a solution






30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






31. The originator and developer of the information that will be communicated






32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






33. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






34. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






35. An estimate of future sales based on historical sales records and other information viewed as relevant by management






36. Refines the vision statement by stating the purpose of the organization to employees and customers






37. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






38. Expand the responsibilities of a particular group of employees






39. Uses a definite format that involves a set of questions to chart the employee's response






40. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






42. The process of removing customers and employees from the premises when a crisis occurs






43. A group of individuals who operate as a unit for an assigned task or goal






44. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. The many expressions and movements of a speaker that convey additional information about the message being given






47. The execution of processes and the use of tools that increase a person's efficiency and productivity






48. Serve as a set of standards by which an organization operates






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons