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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Supporting
Fair Labor Standards Act (FLSA)
Stress
Next steps
2. A report written by management reiterating the problem and its solution
Documentation
Management
Motivation
Certification
3. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Principles
Fair Labor Standards Act (FLSA)
Core values
Cross-training
4. These objectives link to the organizational goals and help produce the desired outcome
Interpersonal communication
Departmental/team objectives
Cross-functional team
Collective bargaining agreement
5. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Standard
Brainstorming meetings
Structured exit interview
Decoding
6. Putting a positive thought into the public's mind following a negative situation
Delegation
Spin
Time-off request policy
Management schedule
7. Team members can analyze and solve problems effectively together
Performing
Standard
Teamwork
Nonverbal communication
8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Noncontrollable costs
Meeting
Planning
Message
9. Someone who assists in making the meeting run easier
Call/emergency meetings
Self-directed teams
Facilitator
Departmental/team objectives
10. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Alternative
Mission Statement
Merit pay
11. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Individual performance of objectives
Scheduling
Historical sales information
12. Expand the responsibilities of a particular group of employees
Interfunctional team
Individual performance of objectives
Performance review cycles
Unstructured exit interview
13. The sum of activities a person performs to meet goals and/or to further his or her career
Deployment chart
Environmental noise
Professional Development
Evacuation
14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Contact list
Personal treatment
Scheduling
Performance standard
15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Bonuses
Interpersonal communication
Noncontrollable costs
Action plan
16. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Standard
Action item
Supporting
17. Includes key personnel to be notified in the event of a crisis - such as each member of management
Favoritism
Root cause
Contact list
Professional Development
18. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Standard
Salaries
Fair Labor Standards Act (FLSA)
19. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Objective
Voluntary termination
Warm-up activity
Performance review cycles
20. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Professional Development
Measurable results
Unpreventable crisis
Certification
21. Refines the vision statement by stating the purpose of the organization to employees and customers
Problem solving
Mission Statement
Informal communication
Fair Labor Standards Act (FLSA)
22. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Empathy
Commissions
Shift leaders
Informal communication
23. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Information receiver
Involuntary termination
Certification
Leadership
24. Describes what an organization wants to become and why it exists
Message
Standard
Vision Statement
Alternative
25. Simply stated criteria used to determine whether a goal has been met
Brainstorming
Minutes
Conflict resolution
Standard
26. Set by management to ensure the operation's profitability
Payroll standards
Leadership
Facilitator
Negotiation
27. The originator and developer of the information that will be communicated
Organizational communication
Information sender
Planning
Debrief meeting
28. Costs that management cannot control
Goal
Noncontrollable costs
Networking
Contact list
29. To plan or appoint employees to work at a certain time and date
Minutes
Crisis
Encoding
Scheduling
30. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Leadership
Storming
Shift leaders
Personal treatment
31. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Organizational communication
Performance review cycles
Budget
Control
32. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Norming
Brainstorming meetings
Conflict resolution
33. Sees team members settling their differences and developing more cohesive and trusting work relationships
Noncontrollable costs
Value Statement
Internal communication
Norming
34. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Unpreventable crisis
Professionalism
Unstructured exit interview
35. An additional sum paid to an employee whose work is superior and whose services are valued
Sales projections
Spin
Merit pay
Self-directed teams
36. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Salaries
Environmental noise
Management
37. Govern unemployment compensation
Problem
Stress
Federal-State Unemployment Compensation Laws
Call/emergency meetings
38. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Voluntary termination
Mission Statement
Master schedule
39. A standard by which something can be measured or judged
Information sender
Informal communication
Voluntary termination
Benchmark
40. The environment that a message travels through
Message context
Vision Statement
Favoritism
Standard
41. Statements of desired results
Goal
Networking
Professionalism
Parking lot
42. Developing the message to be sent
Core values
Involuntary termination
Encoding
Problem-solving model
43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Strategic priority
Nepotism
Organizational communication
Information meetings
44. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Informal communication
Action meetings
Self-disclosure
45. Actions by an employee that typically cause immediate termination
Performance standard
Performing
Voluntary termination
Terminable acts
46. The medium through which the message will be communicated
Message channel
Favoritism
Controllable costs
Norming
47. A chart that shows employees what days and hours they are expected to work
Crisis
Crew schedule
Cross-functional team
Professional Development
48. Represent a select few of the highest concerns of the company
Directing
Stress Management
Strategic priority
Time-off request policy
49. The execution of processes and the use of tools that increase a person's efficiency and productivity
Wage
Employee absence policy
Performing
Time Management
50. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Root cause
Action plan
Message context
Cross-training
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