Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce






2. A catastrophe that can be precluded from happening






3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






4. A conversation without prepared questions






5. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






6. The standards of conduct or set of values and principles an individual or organization applies to work






7. The originator and developer of the information that will be communicated






8. Meetings involving a group or team whose purpose is to tackle a problem






9. Tend to be associated with management positions since they are fixed dollar amounts for compensation






10. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






11. Set by management to ensure the operation's profitability






12. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






14. Intact work units of a small group of employees who manage many daily operational issues with little supervision






15. Guidelines for conduct that have enduring and lasting value to a society or organization






16. An assembly of people for the purpose of discussing or making decisions about some topics






17. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






18. The action or situation that initiates the problem






19. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






20. A potential solution to a problem






21. Dollar amounts in addition to the regular wage and salary






22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






23. Refers to the need to exercise leadership and apply authority over others






24. A list of topics that will be reviewed or dealt with at a meeting






25. All aspects of the project are evaluated






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. A chart that shows employees what days and hours they are expected to work






28. A quick - interactive activity that prepares people to focus on the meeting and its objectives






29. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






30. These goals focus on broad statements of what the organization as a whole wants to achieve






31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






32. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






33. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






34. A group of individuals who operate as a unit for an assigned task or goal






35. A standard by which something can be measured or judged






36. Describes what an organization wants to become and why it exists






37. To explore all of a problem's potential causes






38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






39. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






40. Meetings that share communication






41. A chart that shows which days and times the management staff is expected to work






42. Someone who assists in making the meeting run easier






43. Sees team members settling their differences and developing more cohesive and trusting work relationships






44. Refers to the need to develop relationships with people as individuals or in groups






45. A process of working with and through others to get a significant task or project completed






46. A meeting between the employer and employee when the employee leaves the company






47. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






48. A strategy to share information that the receiver would not normally know






49. Discussion between involved people with the goal of reaching an agreement that both can accept






50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion