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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation
Networking
Floaters
Historical sales information
Noncontrollable costs
2. A question or situation that needs an answer or a solution
Problem
Goal
Vision Statement
Problem-solving team
3. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Problem-solving meetings
Floaters
Shift leaders
Leadership
4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Unpreventable crisis
Storming
Spin
Management schedule
5. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Performance review cycles
Agenda
Problem-solving team
6. Costs that management cannot control
Noncontrollable costs
Problem-solving team
Measurable results
Personal treatment
7. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Sales projections
Shift leaders
Problem
8. Providing encouragement - listening more than telling - and promoting team discussions
Strategic priority
Supporting
Vision Statement
Collective bargaining agreement
9. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Preventable crisis
Structured exit interview
Environmental noise
10. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Norming
Workplace Ethics
Informal communication
Arbitration
11. Guidelines and procedures that explain how employees must notify management if they are unable to work
Work styles
Employee absence policy
Norming
Benchmark
12. The medium through which the message will be communicated
Mediation
Performance standard
Cross-functional team
Message channel
13. The receiver's process of translating the sender's message into a meaningful form
Mission Statement
Decoding
Informal communication
Terminable acts
14. Dollar amounts in addition to the regular wage and salary
Bonuses
Principles
Terminable acts
Root cause
15. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Self-directed teams
Message context
Compensation
16. Costs that management can control
Root cause
Historical sales information
Controllable costs
Time-off request policy
17. The degree of responsibility an individual has to an activity
Root cause
Workplace Ethics
Accountability
Individual performance of objectives
18. The budgeted dollar amount for each type of cost
Standard
Environmental noise
Mentor
Voluntary termination
19. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Next steps
Mentor
Employee absence policy
20. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Agenda
Informal communication
Family and Medical Leave Act (FMLA)
21. A strategy of steps to carry out so that a problem does not recur
Action plan
Sexual harassment
Supporting
Time-off request policy
22. Putting a positive thought into the public's mind following a negative situation
Spin
Informal communication
Standard
Nepotism
23. A specific description or statement of what a manager wants to achieve
Voluntary termination
Unpreventable crisis
Storming
Objective
24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Problem-solving model
Departmental/team objectives
Scheduling
25. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Affection
Parking lot
Management schedule
26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Strategic priority
Brainstorming meetings
Ground rules
Motivators/Satisfiers
27. Refers to the need to feel a part of a group
Terminable acts
Inclusion
Conflict resolution
Personal treatment
28. A group of individuals who operate as a unit for an assigned task or goal
Team
Problem solving
Federal-State Unemployment Compensation Laws
Action plan
29. An event that happens without warning and normally affects a number of people
Work styles
Message context
Crisis
Departmental/team objectives
30. A method of collecting ideas from all participants without criticism or judgment
Cross-functional team
Brainstorming
Call/emergency meetings
Strategic priority
31. A chart that shows employees what days and hours they are expected to work
Organizational communication
Value Statement
Crew schedule
Bonuses
32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Standard
Motivators/Satisfiers
Exit interview
Commissions
33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Bonuses
Problem solving
Merit pay
Formal communication
34. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Problem solving
Message
Standard
35. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Salaries
Problem solving
Call/emergency meetings
Problem-solving team
36. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Performing
Brainstorming meetings
Planning
37. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Professionalism
Documentation
Cross-functional team
Self-directed teams
38. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Historical sales information
Scheduling
Call/emergency meetings
Organizational communication
39. The process of removing customers and employees from the premises when a crisis occurs
Principles
Next steps
Evacuation
Unpreventable crisis
40. The procedure and guidelines for employees to follow when they want time off from work
Controllable costs
Time-off request policy
Information meetings
Fair Labor Standards Act (FLSA)
41. The action or situation that initiates the problem
Nepotism
Root cause
Conflict resolution
Payroll standards
42. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Involuntary termination
Structured exit interview
Noncontrollable costs
Listening
43. Meals to be served
Networking
Covers
Conflict resolution
Agenda
44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Evacuation
Problem-solving meetings
Message
Cross-training
45. The environment that a message travels through
Time-off request policy
Cross-training
Message context
Organizational communication
46. Simply stated criteria used to determine whether a goal has been met
Core values
Contingency plan
Benchmark
Standard
47. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Standard
Self-directed teams
Message
Payroll standards
48. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Work styles
Sexual harassment
Performing
Involuntary termination
49. Set by management to ensure the operation's profitability
Directing
Nepotism
Payroll standards
Measurable results
50. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Root cause
Problem solving
Goal