Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who can play the role of a wise advisor for you






2. Putting a positive thought into the public's mind following a negative situation






3. A process of working with and through others to get a significant task or project completed






4. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






5. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






6. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






7. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






8. Dollar amounts in addition to the regular wage and salary






9. Team members can analyze and solve problems effectively together






10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






11. Statements of desired results






12. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






13. The medium through which the message will be communicated






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






16. Discussion between involved people with the goal of reaching an agreement that both can accept






17. Serve as a set of standards by which an organization operates






18. A strategy of steps to carry out so that a problem does not recur






19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






20. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






21. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






22. Tend to be associated with management positions since they are fixed dollar amounts for compensation






23. A question or situation that needs an answer or a solution






24. Guidelines for conduct that have enduring and lasting value to a society or organization






25. A report written by management reiterating the problem and its solution






26. Occurs when an employee - of his or her own free will - decides to leave an organization






27. The originator and developer of the information that will be communicated






28. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






29. Someone who assists in making the meeting run easier






30. An event that happens without warning and normally affects a number of people






31. An estimate of future sales based on historical sales records and other information viewed as relevant by management






32. Refers to the need to develop relationships with people as individuals or in groups






33. To plan or appoint employees to work at a certain time and date






34. Meetings involving a group or team whose purpose is to tackle a problem






35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






36. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






37. Simply an account of past sales volumes in a foodservice operation






38. A conversation without prepared questions






39. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






40. An assembly of people for the purpose of discussing or making decisions about some topics






41. A list of topics that will be reviewed or dealt with at a meeting






42. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






43. Includes key personnel to be notified in the event of a crisis - such as each member of management






44. Factors that incite an employee to put out more effort and enthusiasm for his or her job






45. The many expressions and movements of a speaker that convey additional information about the message being given






46. Simply stated criteria used to determine whether a goal has been met






47. A quick - interactive activity that prepares people to focus on the meeting and its objectives






48. The process of removing customers and employees from the premises when a crisis occurs






49. The act of identifying with the feelings - thoughts - or attitudes of another person






50. Outcomes that can be assessed by some means within the areas of performance - learning - and perception