Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The sum of activities a person performs to meet goals and/or to further his or her career






2. A meeting between the employer and employee when the employee leaves the company






3. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. The degree of responsibility an individual has to an activity






6. Created for the specific purpose of solving an immediate problem






7. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






8. Shows which job classifications are essential or primary to staff and which are secondary






9. Simply stated criteria used to determine whether a goal has been met






10. A conversation without prepared questions






11. Providing encouragement - listening more than telling - and promoting team discussions






12. Govern unemployment compensation






13. The receiver's process of translating the sender's message into a meaningful form






14. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






15. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






16. These objectives link to the organizational goals and help produce the desired outcome






17. An estimate of future sales based on historical sales records and other information viewed as relevant by management






18. Set by management to ensure the operation's profitability






19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






20. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






21. Tend to be associated with management positions since they are fixed dollar amounts for compensation






22. Refers to the need to exercise leadership and apply authority over others






23. A chart that shows which days and times the management staff is expected to work






24. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






25. Refers to the need to develop relationships with people as individuals or in groups






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. A criterion set by management that measures the quality and quantity of an employee's work






28. Simply an account of past sales volumes in a foodservice operation






29. A report written by management reiterating the problem and its solution






30. A specific description or statement of what a manager wants to achieve






31. A strategy to share information that the receiver would not normally know






32. Meals to be served






33. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






34. The action or situation that initiates the problem






35. Occurs when an employee - of his or her own free will - decides to leave an organization






36. The person for whom the communication is intended






37. Guidelines and procedures that explain how employees must notify management if they are unable to work






38. A quick - interactive activity that prepares people to focus on the meeting and its objectives






39. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






40. To explore all of a problem's potential causes






41. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






42. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






45. Sees team members settling their differences and developing more cohesive and trusting work relationships






46. Costs that management can control






47. A list of topics that will be reviewed or dealt with at a meeting






48. Any sound that interferes with clear reception






49. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






50. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change