Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A template used for creating weekly employee schedules






2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






3. A meeting between the employer and employee when the employee leaves the company






4. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






5. The medium through which the message will be communicated






6. Putting a positive thought into the public's mind following a negative situation






7. The sum of activities a person performs to meet goals and/or to further his or her career






8. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






9. An estimate of future sales based on historical sales records and other information viewed as relevant by management






10. A standard by which something can be measured or judged






11. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. Occurs when an employee - of his or her own free will - decides to leave an organization






14. The originator and developer of the information that will be communicated






15. Includes key personnel to be notified in the event of a crisis - such as each member of management






16. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






18. Set by management to ensure the operation's profitability






19. A strategy of steps to carry out so that a problem does not recur






20. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






21. Any sound that interferes with clear reception






22. Tend to be associated with management positions since they are fixed dollar amounts for compensation






23. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






24. Someone who can play the role of a wise advisor for you






25. A specific point associated with an agenda item that needs some type of action performed






26. The degree of responsibility an individual has to an activity






27. Any message presented to staff to create a cohesive and productive workforce






28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






29. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






30. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






31. All aspects of the project are evaluated






32. Uses a definite format that involves a set of questions to chart the employee's response






33. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






34. The budgeted dollar amount for each type of cost






35. A list of topics that will be reviewed or dealt with at a meeting






36. Shows which job classifications are essential or primary to staff and which are secondary






37. Dollar amounts in addition to the regular wage and salary






38. A chart that shows employees what days and hours they are expected to work






39. The standards of conduct or set of values and principles an individual or organization applies to work






40. Simply an account of past sales volumes in a foodservice operation






41. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






43. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






44. To plan or appoint employees to work at a certain time and date






45. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






46. Refines the vision statement by stating the purpose of the organization to employees and customers






47. Statements of desired results






48. The many expressions and movements of a speaker that convey additional information about the message being given






49. Guidelines for conduct that have enduring and lasting value to a society or organization






50. Describes what an organization wants to become and why it exists