Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium through which the message will be communicated






2. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






3. Govern unemployment compensation






4. Refines the vision statement by stating the purpose of the organization to employees and customers






5. Any sound that interferes with clear reception






6. Meals to be served






7. The main connection between the sender and receiver






8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






9. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






10. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






12. The person for whom the communication is intended






13. Brief meetings in which the goal is to decide and commit to action






14. These objectives link to the organizational goals and help produce the desired outcome






15. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






16. Costs that management cannot control






17. To explore all of a problem's potential causes






18. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






19. The originator and developer of the information that will be communicated






20. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






21. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






22. A strategy to share information that the receiver would not normally know






23. Expand the responsibilities of a particular group of employees






24. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






25. Providing encouragement - listening more than telling - and promoting team discussions






26. The standards of conduct or set of values and principles an individual or organization applies to work






27. Refers to the need to exercise leadership and apply authority over others






28. Dollar amounts in addition to the regular wage and salary






29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






30. Set by management to ensure the operation's profitability






31. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






32. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






33. Statements of desired results






34. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






35. The many expressions and movements of a speaker that convey additional information about the message being given






36. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






37. The act of identifying with the feelings - thoughts - or attitudes of another person






38. Discussion between involved people with the goal of reaching an agreement that both can accept






39. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






40. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






42. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






43. A question or situation that needs an answer or a solution






44. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






45. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






46. A template used for creating weekly employee schedules






47. Describes what an organization wants to become and why it exists






48. The execution of processes and the use of tools that increase a person's efficiency and productivity






49. A potential solution to a problem






50. A list of topics that will be reviewed or dealt with at a meeting