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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Departmental/team objectives
Motivation
Merit pay
2. Represent a select few of the highest concerns of the company
Strategic priority
Exit interview
Information receiver
Wage
3. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Media policy
Motivation
Interpersonal communication
Teamwork
4. Set by management to ensure the operation's profitability
Commissions
Work styles
Objective
Payroll standards
5. The originator and developer of the information that will be communicated
Information sender
Message context
Goal
Management schedule
6. These objectives link to the organizational goals and help produce the desired outcome
Workplace Ethics
Departmental/team objectives
Media policy
Controllable costs
7. Includes key personnel to be notified in the event of a crisis - such as each member of management
Informal communication
Contact list
Unpreventable crisis
Crisis
8. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Voluntary termination
Professional Development
Action plan
Warm-up activity
9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Performance standard
Directing
Fair Labor Standards Act (FLSA)
Strategic priority
10. Developing the message to be sent
Fair Labor Standards Act (FLSA)
Encoding
Planning
Semivariable costs
11. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Conflict resolution
Core values
Salaries
Terminable acts
12. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Time-off request policy
Voluntary termination
Compensation
Goal
13. Govern unemployment compensation
Problem-solving meetings
Federal-State Unemployment Compensation Laws
Teamwork
Self-disclosure
14. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Master schedule
Performance standard
Forming
Problem-solving model
15. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Terminable acts
Internal communication
Fair Labor Standards Act (FLSA)
Formal communication
16. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Team
Budget
Personal treatment
Covers
17. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Preventable crisis
Parking lot
Historical sales information
Supporting
18. Sees team members settling their differences and developing more cohesive and trusting work relationships
Semivariable costs
Sexual harassment
Team
Norming
19. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Alternative
Historical sales information
Agenda
Teamwork
20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Nepotism
Brainstorming meetings
Management schedule
Time-off request policy
21. The environment that a message travels through
Message context
Team
Documentation
Cross-functional team
22. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Interpersonal communication
Inclusion
Cross-functional team
23. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Covers
Departmental/team objectives
Motivation
24. A template used for creating weekly employee schedules
Debrief meeting
Mission Statement
Master schedule
Noncontrollable costs
25. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Brainstorming
Mission Statement
Professionalism
26. A question or situation that needs an answer or a solution
Problem
Nepotism
Supporting
Arbitration
27. Dollar amounts in addition to the regular wage and salary
Message channel
Unstructured exit interview
Bonuses
Time Management
28. Guidelines and procedures that explain how employees must notify management if they are unable to work
Media policy
Delegation
Employee absence policy
Organizational communication
29. The procedure and guidelines for employees to follow when they want time off from work
Problem solving
Time-off request policy
Principles
Bonuses
30. Refers to the need to exercise leadership and apply authority over others
Self-disclosure
Control
Fair Labor Standards Act (FLSA)
Standard
31. A chart that shows which days and times the management staff is expected to work
Management schedule
Favoritism
Internal communication
Involuntary termination
32. Created for the specific purpose of solving an immediate problem
Objective
Problem-solving model
Problem-solving team
Parking lot
33. Brief meetings in which the goal is to decide and commit to action
Commissions
Strategic priority
Action meetings
Action plan
34. The budgeted dollar amount for each type of cost
Standard
Vision Statement
Forming
Preventable crisis
35. Costs that management can control
Facilitator
Professionalism
Message context
Controllable costs
36. The main connection between the sender and receiver
Certification
Deployment chart
Message
Teamwork
37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Brainstorming
Sales projections
Scheduling
Storming
38. Serve as a set of standards by which an organization operates
Value Statement
Information sender
Workplace Ethics
Voluntary termination
39. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Mentor
Media policy
Action plan
40. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Team
Sales projections
Problem-solving team
Individual performance of objectives
41. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Negotiation
Contingency plan
Stress
Communication
42. A criterion set by management that measures the quality and quantity of an employee's work
Value Statement
Inclusion
Performance standard
Problem-solving model
43. A process of working with and through others to get a significant task or project completed
Action item
Sales projections
Control
Delegation
44. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Cross-training
Floaters
Management schedule
45. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Facilitator
Professionalism
Voluntary termination
Affection
46. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Compensation
Payroll standards
Shift leaders
Crisis
47. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Employee absence policy
Contact list
Professional Development
Interpersonal communication
48. The person for whom the communication is intended
Professionalism
Noncontrollable costs
Delegation
Information receiver
49. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Motivation
Performance review cycles
Collective bargaining agreement
Commissions
50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Payroll standards
Principles
Organizational communication
Networking