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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Ground rules
Warm-up activity
Spin
Directing
2. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Control
Stress
Mediation
Empathy
3. Being unfairly partial to one or more employees
Message context
Teamwork
Noncontrollable costs
Favoritism
4. The standards of conduct or set of values and principles an individual or organization applies to work
Facilitator
Core values
Sexual harassment
Workplace Ethics
5. All aspects of the project are evaluated
Facilitator
Cross-training
Performance standard
Debrief meeting
6. Costs that management cannot control
Formal communication
Delegation
Noncontrollable costs
Deployment chart
7. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Noncontrollable costs
Objective
Standard
8. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Performance review cycles
Internal communication
Wage
Nepotism
9. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Debrief meeting
Message channel
Collective bargaining agreement
Conflict resolution
10. The environment that a message travels through
Progressive disciplinary action
Communication
Message context
Standard
11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Contact list
Merit pay
Interfunctional team
12. Guidelines for conduct that have enduring and lasting value to a society or organization
Action meetings
Covers
Individual performance of objectives
Principles
13. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Scheduling
Goal
Parking lot
Facilitator
14. Occurs when an employee - of his or her own free will - decides to leave an organization
Documentation
Shift leaders
Voluntary termination
Meeting
15. These goals focus on broad statements of what the organization as a whole wants to achieve
Unstructured exit interview
Historical sales information
Vision Statement
Organizational goals
16. Shows which job classifications are essential or primary to staff and which are secondary
Self-disclosure
Message context
Crew schedule
Deployment chart
17. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Planning
Self-directed teams
Mediation
Value Statement
18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Objective
Interpersonal communication
Mentor
19. A method of collecting ideas from all participants without criticism or judgment
Forming
Empathy
Brainstorming
Measurable results
20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Budget
Management
Structured exit interview
Core values
21. The medium through which the message will be communicated
Collective bargaining agreement
Norming
Master schedule
Message channel
22. To explore all of a problem's potential causes
Arbitration
Problem-solving model
Environmental noise
Action item
23. A catastrophe that can be precluded from happening
Leadership
Communication
Arbitration
Preventable crisis
24. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Performing
Mediation
Organizational communication
Encoding
25. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Benchmark
Unstructured exit interview
Interpersonal communication
Communication
26. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Control
Action plan
Departmental/team objectives
Sales projections
27. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Team
Compensation
Personal treatment
Arbitration
28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Personal treatment
Cross-training
Contingency plan
Terminable acts
29. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Time Management
Call/emergency meetings
Formal communication
Documentation
30. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Teamwork
Cross-training
Mediation
Management schedule
31. A specific description or statement of what a manager wants to achieve
Collective bargaining agreement
Objective
Accountability
Warm-up activity
32. Developing the message to be sent
Contact list
Nonverbal communication
Call/emergency meetings
Encoding
33. A catastrophe that cannot be stopped from happening
Contingency plan
Affection
Unpreventable crisis
Strategic priority
34. Refers to the need to feel a part of a group
Inclusion
Semivariable costs
Floaters
SWOT analysis
35. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Formal communication
Message channel
Self-disclosure
Brainstorming meetings
36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Commissions
Delegation
Work styles
37. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Master schedule
Action meetings
Stress Management
Personal treatment
38. Putting a positive thought into the public's mind following a negative situation
Spin
Delegation
Storming
Performance standard
39. Sees team members settling their differences and developing more cohesive and trusting work relationships
Internal communication
Budget
Fair Labor Standards Act (FLSA)
Norming
40. Someone who assists in making the meeting run easier
Mission Statement
Facilitator
Brainstorming meetings
Benchmark
41. Dollar amounts in addition to the regular wage and salary
Internal communication
Supporting
Bonuses
Crisis
42. Costs that management can control
Goal
Performing
Controllable costs
Minutes
43. Created for the specific purpose of solving an immediate problem
Problem-solving team
Self-directed teams
Stress Management
Brainstorming meetings
44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Certification
Work styles
SWOT analysis
45. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Scheduling
Cross-functional team
Media policy
46. Discussion between involved people with the goal of reaching an agreement that both can accept
Brainstorming meetings
Motivators/Satisfiers
Negotiation
Contact list
47. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Cross-training
Bonuses
Minutes
Directing
48. These objectives link to the organizational goals and help produce the desired outcome
Problem
Value Statement
Departmental/team objectives
Arbitration
49. The action or situation that initiates the problem
Nonverbal communication
Root cause
Message context
Information meetings
50. The procedure and guidelines for employees to follow when they want time off from work
Informal communication
Spin
Problem-solving team
Time-off request policy