Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that incite an employee to put out more effort and enthusiasm for his or her job






2. A group of individuals who operate as a unit for an assigned task or goal






3. Describes what an organization wants to become and why it exists






4. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






7. A catastrophe that cannot be stopped from happening






8. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






9. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






10. A process of working with and through others to get a significant task or project completed






11. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






12. A report written by management reiterating the problem and its solution






13. Tend to be associated with management positions since they are fixed dollar amounts for compensation






14. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






15. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






16. Personal characteristics that are work-related






17. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






18. A chart that shows employees what days and hours they are expected to work






19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






20. An estimate of future sales based on historical sales records and other information viewed as relevant by management






21. A specific description or statement of what a manager wants to achieve






22. Refines the vision statement by stating the purpose of the organization to employees and customers






23. Developing the message to be sent






24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






25. A chart that shows which days and times the management staff is expected to work






26. Statements of desired results






27. Any sound that interferes with clear reception






28. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






29. The budgeted dollar amount for each type of cost






30. Sees team members settling their differences and developing more cohesive and trusting work relationships






31. Meetings involving a group or team whose purpose is to tackle a problem






32. Simply stated criteria used to determine whether a goal has been met






33. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






34. Guidelines for conduct that have enduring and lasting value to a society or organization






35. A meeting between the employer and employee when the employee leaves the company






36. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






37. A quick - interactive activity that prepares people to focus on the meeting and its objectives






38. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






39. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






40. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






41. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






42. The environment that a message travels through






43. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






44. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






45. Guidelines and procedures that explain how employees must notify management if they are unable to work






46. Any message presented to staff to create a cohesive and productive workforce






47. Refers to the need to develop relationships with people as individuals or in groups






48. The many expressions and movements of a speaker that convey additional information about the message being given






49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






50. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects