Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific description or statement of what a manager wants to achieve






2. To explore all of a problem's potential causes






3. Costs that management cannot control






4. Shows which job classifications are essential or primary to staff and which are secondary






5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






6. Brief meetings in which the goal is to decide and commit to action






7. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






9. A list of topics that will be reviewed or dealt with at a meeting






10. Meals to be served






11. Factors that incite an employee to put out more effort and enthusiasm for his or her job






12. Sees team members settling their differences and developing more cohesive and trusting work relationships






13. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






15. Tend to be associated with management positions since they are fixed dollar amounts for compensation






16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






17. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






18. Discussion between involved people with the goal of reaching an agreement that both can accept






19. These goals focus on broad statements of what the organization as a whole wants to achieve






20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






21. Uses a definite format that involves a set of questions to chart the employee's response






22. Dollar amounts in addition to the regular wage and salary






23. The procedure and guidelines for employees to follow when they want time off from work






24. A group of individuals who operate as a unit for an assigned task or goal






25. Refers to the need to feel a part of a group






26. The person for whom the communication is intended






27. Costs that management can control






28. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






29. A conversation without prepared questions






30. Someone who can play the role of a wise advisor for you






31. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






32. Someone who assists in making the meeting run easier






33. An estimate of future sales based on historical sales records and other information viewed as relevant by management






34. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






35. The execution of processes and the use of tools that increase a person's efficiency and productivity






36. Refers to the need to exercise leadership and apply authority over others






37. A strategy to share information that the receiver would not normally know






38. Refers to the need to develop relationships with people as individuals or in groups






39. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






40. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






41. The environment that a message travels through






42. Personal characteristics that are work-related






43. A chart that shows employees what days and hours they are expected to work






44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






45. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. Simply an account of past sales volumes in a foodservice operation






48. Statements of desired results






49. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






50. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do