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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Expand the responsibilities of a particular group of employees
Strategic priority
Interfunctional team
Problem-solving team
Accountability
2. The process of removing customers and employees from the premises when a crisis occurs
Shift leaders
Evacuation
Professionalism
Problem
3. The degree of responsibility an individual has to an activity
Time-off request policy
Unstructured exit interview
Performance review cycles
Accountability
4. The originator and developer of the information that will be communicated
Standard
Listening
Vision Statement
Information sender
5. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
SWOT analysis
Management
Self-disclosure
Debrief meeting
6. Any sound that interferes with clear reception
Environmental noise
Principles
Noncontrollable costs
Unstructured exit interview
7. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Forming
Storming
Family and Medical Leave Act (FMLA)
Controllable costs
8. Providing encouragement - listening more than telling - and promoting team discussions
Master schedule
Favoritism
Collective bargaining agreement
Supporting
9. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Standard
Floaters
Deployment chart
Alternative
10. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Departmental/team objectives
Team
Controllable costs
11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Value Statement
Time Management
Listening
12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Fair Labor Standards Act (FLSA)
Parking lot
Covers
Professionalism
13. Sees team members settling their differences and developing more cohesive and trusting work relationships
Media policy
Empathy
Norming
Certification
14. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Preventable crisis
Goal
Shift leaders
Measurable results
15. Occurs when an employee - of his or her own free will - decides to leave an organization
Agenda
Controllable costs
Voluntary termination
Historical sales information
16. Refers to the need to exercise leadership and apply authority over others
Unpreventable crisis
Standard
Cross-training
Control
17. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Encoding
Negotiation
Call/emergency meetings
Motivation
18. Refines the vision statement by stating the purpose of the organization to employees and customers
Nepotism
Collective bargaining agreement
Work styles
Mission Statement
19. A standard by which something can be measured or judged
Call/emergency meetings
Problem solving
Goal
Benchmark
20. Shows which job classifications are essential or primary to staff and which are secondary
Evacuation
Self-disclosure
Deployment chart
Controllable costs
21. An event that happens without warning and normally affects a number of people
Crisis
Negotiation
Professional Development
Value Statement
22. An additional sum paid to an employee whose work is superior and whose services are valued
Individual performance of objectives
Internal communication
Media policy
Merit pay
23. Meetings involving a group or team whose purpose is to tackle a problem
Professional Development
Fair Labor Standards Act (FLSA)
Problem-solving meetings
Work styles
24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Standard
Media policy
Unstructured exit interview
Commissions
25. Statements of desired results
Negotiation
Information sender
Goal
Budget
26. Describes what an organization wants to become and why it exists
Personal treatment
Bonuses
Vision Statement
Salaries
27. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Fair Labor Standards Act (FLSA)
Debrief meeting
Compensation
28. Costs that management can control
Listening
Controllable costs
Mediation
Mentor
29. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Stress Management
Bonuses
Problem solving
30. To explore all of a problem's potential causes
Fair Labor Standards Act (FLSA)
Agenda
Structured exit interview
Problem-solving model
31. Serve as a set of standards by which an organization operates
Value Statement
Inclusion
Wage
Individual performance of objectives
32. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Organizational communication
Nepotism
Master schedule
33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Covers
Negotiation
Measurable results
Formal communication
34. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Listening
Parking lot
Information meetings
Next steps
35. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Affection
Contingency plan
Control
Meeting
36. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Negotiation
Informal communication
Individual performance of objectives
37. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Sales projections
Motivators/Satisfiers
Stress
Budget
38. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Employee absence policy
Sales projections
Commissions
39. The environment that a message travels through
Delegation
Crisis
Message context
Employee absence policy
40. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Environmental noise
Teamwork
Media policy
Professionalism
41. A meeting between the employer and employee when the employee leaves the company
Involuntary termination
Information sender
Teamwork
Exit interview
42. Being unfairly partial to one or more employees
Favoritism
Informal communication
Shift leaders
Historical sales information
43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Message context
Teamwork
Mentor
Internal communication
44. These goals focus on broad statements of what the organization as a whole wants to achieve
Documentation
Organizational goals
Message context
Forming
45. A strategy to share information that the receiver would not normally know
Self-disclosure
Management
Mission Statement
Noncontrollable costs
46. The standards of conduct or set of values and principles an individual or organization applies to work
Information receiver
Workplace Ethics
Merit pay
Interpersonal communication
47. A specific description or statement of what a manager wants to achieve
Accountability
Delegation
Sexual harassment
Objective
48. The procedure and guidelines for employees to follow when they want time off from work
Action item
Forming
Time-off request policy
Contact list
49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Control
Contact list
Personal treatment
Objective
50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Performance review cycles
Organizational communication
Standard
Fair Labor Standards Act (FLSA)
Can you answer 50 questions in 15 minutes?
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