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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






2. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






3. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






4. The process of removing customers and employees from the premises when a crisis occurs






5. Refines the vision statement by stating the purpose of the organization to employees and customers






6. A standard by which something can be measured or judged






7. Refers to the need to feel a part of a group






8. An estimate of future sales based on historical sales records and other information viewed as relevant by management






9. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






10. Team members can analyze and solve problems effectively together






11. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






12. Meals to be served






13. To explore all of a problem's potential causes






14. A list of topics that will be reviewed or dealt with at a meeting






15. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






16. A chart that shows which days and times the management staff is expected to work






17. Tend to be associated with management positions since they are fixed dollar amounts for compensation






18. Developing the message to be sent






19. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






20. A strategy to share information that the receiver would not normally know






21. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






22. Describes what an organization wants to become and why it exists






23. A potential solution to a problem






24. Putting a positive thought into the public's mind following a negative situation






25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






26. Meetings involving a group or team whose purpose is to tackle a problem






27. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






28. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






29. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






30. Occurs when an employee - of his or her own free will - decides to leave an organization






31. A report written by management reiterating the problem and its solution






32. To plan or appoint employees to work at a certain time and date






33. Personal characteristics that are work-related






34. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






35. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






36. Simply an account of past sales volumes in a foodservice operation






37. The action or situation that initiates the problem






38. Created for the specific purpose of solving an immediate problem






39. Intact work units of a small group of employees who manage many daily operational issues with little supervision






40. Refers to the need to exercise leadership and apply authority over others






41. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






42. All types of wages combined with other rewards or benefits that the employee receives as part of a package






43. Providing encouragement - listening more than telling - and promoting team discussions






44. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






45. A process of working with and through others to get a significant task or project completed






46. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






47. A specific point associated with an agenda item that needs some type of action performed






48. Shows which job classifications are essential or primary to staff and which are secondary






49. Someone who can play the role of a wise advisor for you






50. The standards of conduct or set of values and principles an individual or organization applies to work







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Can you answer 50 questions in 15 minutes?


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