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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Nepotism
Warm-up activity
Contingency plan
Objective
2. Any message presented to staff to create a cohesive and productive workforce
Merit pay
Internal communication
Agenda
Preventable crisis
3. An event that happens without warning and normally affects a number of people
Crisis
Delegation
Brainstorming
Employee absence policy
4. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Communication
Standard
Performance review cycles
Problem-solving model
5. A group of individuals who operate as a unit for an assigned task or goal
Problem
Team
Individual performance of objectives
Stress Management
6. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Strategic priority
Accountability
Self-disclosure
7. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Norming
Media policy
Shift leaders
Teamwork
8. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Performance standard
Motivation
Ground rules
Federal-State Unemployment Compensation Laws
9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Forming
Stress Management
Encoding
Contact list
10. The standards of conduct or set of values and principles an individual or organization applies to work
Interfunctional team
Call/emergency meetings
Workplace Ethics
Problem-solving model
11. Guidelines and procedures that explain how employees must notify management if they are unable to work
Action item
Root cause
Employee absence policy
Value Statement
12. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Time Management
Progressive disciplinary action
Cross-functional team
Interfunctional team
13. To explore all of a problem's potential causes
Documentation
Core values
Problem-solving model
Information sender
14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Objective
Storming
Commissions
Noncontrollable costs
15. Simply an account of past sales volumes in a foodservice operation
Involuntary termination
Historical sales information
Alternative
Directing
16. A specific description or statement of what a manager wants to achieve
Work styles
Information sender
Objective
Ground rules
17. The act of identifying with the feelings - thoughts - or attitudes of another person
Family and Medical Leave Act (FMLA)
Encoding
Documentation
Empathy
18. Refers to the need to exercise leadership and apply authority over others
Budget
Problem-solving meetings
Supporting
Control
19. The originator and developer of the information that will be communicated
Problem-solving team
Information sender
Brainstorming
Personal treatment
20. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Principles
Certification
Problem solving
21. Statements of desired results
Goal
Salaries
Message
Action plan
22. A conversation without prepared questions
Message context
Voluntary termination
Environmental noise
Unstructured exit interview
23. The execution of processes and the use of tools that increase a person's efficiency and productivity
Storming
Facilitator
Root cause
Time Management
24. Refers to the need to develop relationships with people as individuals or in groups
Affection
Planning
Employee absence policy
Unstructured exit interview
25. Personal characteristics that are work-related
Nepotism
Debrief meeting
Shift leaders
Work styles
26. Meetings involving a group or team whose purpose is to tackle a problem
Departmental/team objectives
Problem-solving meetings
Master schedule
Problem solving
27. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Action meetings
Motivation
Team
Management schedule
28. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Affection
Parking lot
Decoding
Nepotism
29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Goal
Inclusion
Value Statement
Family and Medical Leave Act (FMLA)
30. Created for the specific purpose of solving an immediate problem
Involuntary termination
Affection
Favoritism
Problem-solving team
31. The environment that a message travels through
Communication
Message context
Brainstorming
Meeting
32. A meeting between the employer and employee when the employee leaves the company
Arbitration
Inclusion
Exit interview
Cross-functional team
33. A strategy to share information that the receiver would not normally know
Involuntary termination
Contingency plan
Problem solving
Self-disclosure
34. Someone who can play the role of a wise advisor for you
Mentor
Commissions
Control
Facilitator
35. Guidelines for conduct that have enduring and lasting value to a society or organization
Noncontrollable costs
Principles
Encoding
Information sender
36. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Management schedule
Individual performance of objectives
Crew schedule
Wage
37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Performing
Media policy
Problem solving
Management
38. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Master schedule
Delegation
Message
39. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Preventable crisis
Motivators/Satisfiers
Message channel
Performing
40. Govern unemployment compensation
Teamwork
Alternative
Supporting
Federal-State Unemployment Compensation Laws
41. Meetings that share communication
Ground rules
Mediation
Storming
Information meetings
42. Refines the vision statement by stating the purpose of the organization to employees and customers
Strategic priority
Mission Statement
Action meetings
Call/emergency meetings
43. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Work styles
Standard
Affection
44. A process of working with and through others to get a significant task or project completed
Core values
Contact list
Commissions
Delegation
45. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Compensation
Problem solving
Standard
Interfunctional team
46. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Problem
Informal communication
Certification
Exit interview
47. Set by management to ensure the operation's profitability
Unpreventable crisis
Storming
Media policy
Payroll standards
48. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Leadership
Progressive disciplinary action
Salaries
Empathy
49. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Strategic priority
Cross-training
Federal-State Unemployment Compensation Laws
Directing
50. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Performance review cycles
Communication
Compensation