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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Serve as a set of standards by which an organization operates
Evacuation
Covers
Sales projections
Value Statement
2. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Problem solving
Call/emergency meetings
Problem
Motivation
3. Guidelines and procedures that explain how employees must notify management if they are unable to work
Ground rules
Employee absence policy
Controllable costs
Debrief meeting
4. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Alternative
Professionalism
Performance review cycles
Crisis
5. A catastrophe that cannot be stopped from happening
Inclusion
Unpreventable crisis
Mission Statement
Informal communication
6. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Favoritism
Accountability
Certification
Cross-training
7. Statements of desired results
Mission Statement
Covers
Message context
Goal
8. A strategy of steps to carry out so that a problem does not recur
Action plan
Networking
Interfunctional team
Next steps
9. Costs that management cannot control
Noncontrollable costs
Professional Development
Media policy
Problem-solving team
10. The procedure and guidelines for employees to follow when they want time off from work
Action meetings
Time-off request policy
Voluntary termination
Controllable costs
11. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Fair Labor Standards Act (FLSA)
Arbitration
Sexual harassment
Controllable costs
12. The standards of conduct or set of values and principles an individual or organization applies to work
Collective bargaining agreement
Workplace Ethics
Organizational goals
Nonverbal communication
13. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Principles
Action meetings
Motivators/Satisfiers
Value Statement
14. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Inclusion
Progressive disciplinary action
Departmental/team objectives
Sales projections
15. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Affection
Family and Medical Leave Act (FMLA)
Organizational communication
Team
16. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Arbitration
Structured exit interview
Message channel
Shift leaders
17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Alternative
Noncontrollable costs
Debrief meeting
18. A criterion set by management that measures the quality and quantity of an employee's work
Alternative
Encoding
Time-off request policy
Performance standard
19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Inclusion
Formal communication
Fair Labor Standards Act (FLSA)
Ground rules
20. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Scheduling
Negotiation
Formal communication
Wage
21. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Fair Labor Standards Act (FLSA)
Unstructured exit interview
Floaters
22. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Budget
Facilitator
Core values
Ground rules
23. Govern unemployment compensation
Wage
Compensation
Information meetings
Federal-State Unemployment Compensation Laws
24. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Compensation
Performing
Progressive disciplinary action
25. A template used for creating weekly employee schedules
Master schedule
Scheduling
Mediation
Cross-functional team
26. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Professionalism
Root cause
Sales projections
27. A catastrophe that can be precluded from happening
Preventable crisis
Organizational communication
Self-disclosure
Core values
28. Brief meetings in which the goal is to decide and commit to action
Action meetings
Individual performance of objectives
Minutes
Parking lot
29. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Professionalism
Mentor
Interpersonal communication
30. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Scheduling
Collective bargaining agreement
Leadership
Alternative
31. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Payroll standards
Facilitator
Federal-State Unemployment Compensation Laws
32. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Norming
Certification
Mediation
Professionalism
33. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Work styles
Scheduling
Message channel
34. Costs that management can control
Vision Statement
Controllable costs
Measurable results
Unpreventable crisis
35. Occurs when an employee - of his or her own free will - decides to leave an organization
Work styles
Voluntary termination
Listening
Crew schedule
36. A specific point associated with an agenda item that needs some type of action performed
Action item
Warm-up activity
Controllable costs
Agenda
37. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Directing
Value Statement
Deployment chart
Fair Labor Standards Act (FLSA)
38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Voluntary termination
Informal communication
Control
Salaries
39. Actions by an employee that typically cause immediate termination
Ground rules
Performing
Historical sales information
Terminable acts
40. The act of identifying with the feelings - thoughts - or attitudes of another person
Forming
Formal communication
Empathy
Floaters
41. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Problem-solving team
Organizational goals
Unstructured exit interview
SWOT analysis
42. Providing encouragement - listening more than telling - and promoting team discussions
Planning
Warm-up activity
Nepotism
Supporting
43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Vision Statement
Negotiation
Unpreventable crisis
44. A chart that shows which days and times the management staff is expected to work
Call/emergency meetings
Management schedule
Commissions
Delegation
45. A report written by management reiterating the problem and its solution
Documentation
Meeting
Scheduling
Conflict resolution
46. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Principles
Mentor
Formal communication
47. A meeting between the employer and employee when the employee leaves the company
Brainstorming meetings
Measurable results
Exit interview
Mission Statement
48. Developing the message to be sent
Minutes
Inclusion
Encoding
Departmental/team objectives
49. Someone who assists in making the meeting run easier
Nepotism
Contingency plan
Involuntary termination
Facilitator
50. The action or situation that initiates the problem
Nonverbal communication
Management
Root cause
Directing