Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report written by management reiterating the problem and its solution






2. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






3. The environment that a message travels through






4. A criterion set by management that measures the quality and quantity of an employee's work






5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






6. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






7. Factors that incite an employee to put out more effort and enthusiasm for his or her job






8. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






9. Statements of desired results






10. Brief meetings in which the goal is to decide and commit to action






11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






12. The originator and developer of the information that will be communicated






13. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






14. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






15. An event that happens without warning and normally affects a number of people






16. A strategy to share information that the receiver would not normally know






17. Developing the message to be sent






18. The action or situation that initiates the problem






19. Includes key personnel to be notified in the event of a crisis - such as each member of management






20. Describes what an organization wants to become and why it exists






21. A quick - interactive activity that prepares people to focus on the meeting and its objectives






22. A standard by which something can be measured or judged






23. The receiver's process of translating the sender's message into a meaningful form






24. Meetings involving a group or team whose purpose is to tackle a problem






25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






26. Costs that management can control






27. The procedure and guidelines for employees to follow when they want time off from work






28. The budgeted dollar amount for each type of cost






29. Refers to the need to exercise leadership and apply authority over others






30. Someone who can play the role of a wise advisor for you






31. Simply an account of past sales volumes in a foodservice operation






32. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






33. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






34. Being unfairly partial to one or more employees






35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






36. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






37. Sees team members settling their differences and developing more cohesive and trusting work relationships






38. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






39. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






40. The degree of responsibility an individual has to an activity






41. Expand the responsibilities of a particular group of employees






42. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






43. A method of collecting ideas from all participants without criticism or judgment






44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






45. These goals focus on broad statements of what the organization as a whole wants to achieve






46. Serve as a set of standards by which an organization operates






47. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






48. Team members can analyze and solve problems effectively together






49. Putting a positive thought into the public's mind following a negative situation






50. A chart that shows employees what days and hours they are expected to work