SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Problem solving
Standard
Call/emergency meetings
Cross-training
2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Fair Labor Standards Act (FLSA)
Cross-training
Commissions
Interpersonal communication
3. Team members can analyze and solve problems effectively together
Contact list
Performing
Nepotism
Problem-solving model
4. Refers to the need to exercise leadership and apply authority over others
Performing
Exit interview
Control
Motivators/Satisfiers
5. Guidelines for conduct that have enduring and lasting value to a society or organization
Ground rules
Principles
Spin
Shift leaders
6. The process of removing customers and employees from the premises when a crisis occurs
Internal communication
Structured exit interview
Evacuation
Agenda
7. Expand the responsibilities of a particular group of employees
Interfunctional team
Budget
Federal-State Unemployment Compensation Laws
Performance review cycles
8. Providing encouragement - listening more than telling - and promoting team discussions
Problem solving
Environmental noise
Supporting
Cross-functional team
9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Fair Labor Standards Act (FLSA)
Information sender
Supporting
Motivation
10. Represent a select few of the highest concerns of the company
Salaries
Information sender
Strategic priority
Family and Medical Leave Act (FMLA)
11. A catastrophe that cannot be stopped from happening
Listening
Personal treatment
Unpreventable crisis
Spin
12. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Spin
Ground rules
Meeting
Salaries
13. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Interfunctional team
Formal communication
Time-off request policy
14. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Listening
Leadership
Problem solving
15. An additional sum paid to an employee whose work is superior and whose services are valued
Problem solving
Salaries
Nonverbal communication
Merit pay
16. Occurs when an employee - of his or her own free will - decides to leave an organization
Conflict resolution
Ground rules
SWOT analysis
Voluntary termination
17. A conversation without prepared questions
Compensation
Organizational communication
Structured exit interview
Unstructured exit interview
18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Professionalism
Departmental/team objectives
Spin
19. The procedure and guidelines for employees to follow when they want time off from work
Mentor
Standard
Call/emergency meetings
Time-off request policy
20. Brief meetings in which the goal is to decide and commit to action
Action meetings
Parking lot
Performance review cycles
Personal treatment
21. A process of working with and through others to get a significant task or project completed
Professional Development
Motivation
Information meetings
Delegation
22. A criterion set by management that measures the quality and quantity of an employee's work
Information receiver
Performance standard
Semivariable costs
Fair Labor Standards Act (FLSA)
23. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Fair Labor Standards Act (FLSA)
Leadership
Stress Management
Core values
24. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Meeting
Compensation
Progressive disciplinary action
Problem solving
25. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Departmental/team objectives
Leadership
Media policy
26. Actions by an employee that typically cause immediate termination
Warm-up activity
Formal communication
Terminable acts
Message context
27. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Call/emergency meetings
Brainstorming meetings
Action plan
Certification
28. Personal characteristics that are work-related
Salaries
Shift leaders
Work styles
Motivators/Satisfiers
29. The main connection between the sender and receiver
Professional Development
Problem solving
Message
Root cause
30. Meetings that share communication
Sexual harassment
Information meetings
Progressive disciplinary action
Minutes
31. The medium through which the message will be communicated
Message channel
Performing
Performance standard
Environmental noise
32. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Master schedule
Problem-solving model
Controllable costs
33. A potential solution to a problem
Debrief meeting
Mission Statement
Exit interview
Alternative
34. A strategy of steps to carry out so that a problem does not recur
Spin
Ground rules
Cross-functional team
Action plan
35. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Evacuation
Master schedule
Interpersonal communication
Motivation
36. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Stress Management
Mentor
Sexual harassment
37. Being unfairly partial to one or more employees
Encoding
Debrief meeting
Favoritism
Documentation
38. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Wage
Delegation
Fair Labor Standards Act (FLSA)
Scheduling
39. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Time-off request policy
Structured exit interview
Formal communication
Information meetings
40. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Floaters
Sales projections
Arbitration
Delegation
41. Refers to the need to develop relationships with people as individuals or in groups
Work styles
Federal-State Unemployment Compensation Laws
Master schedule
Affection
42. These objectives link to the organizational goals and help produce the desired outcome
Self-directed teams
Departmental/team objectives
Shift leaders
Involuntary termination
43. Uses a definite format that involves a set of questions to chart the employee's response
SWOT analysis
Brainstorming
Payroll standards
Structured exit interview
44. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Problem-solving model
Budget
Payroll standards
Self-directed teams
45. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Contact list
Warm-up activity
Collective bargaining agreement
Media policy
46. Describes what an organization wants to become and why it exists
Professional Development
Vision Statement
Mission Statement
Alternative
47. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Self-disclosure
Message context
Value Statement
Media policy
48. Dollar amounts in addition to the regular wage and salary
Preventable crisis
Debrief meeting
Bonuses
Exit interview
49. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Documentation
Organizational goals
Semivariable costs
Arbitration
50. A report written by management reiterating the problem and its solution
Collective bargaining agreement
Message
Inclusion
Documentation