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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A question or situation that needs an answer or a solution
Interfunctional team
Information sender
Problem
Work styles
2. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Supporting
Compensation
Mentor
Preventable crisis
3. Shows which job classifications are essential or primary to staff and which are secondary
Decoding
Message
Vision Statement
Deployment chart
4. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Unstructured exit interview
Problem-solving meetings
Informal communication
5. The environment that a message travels through
Personal treatment
Directing
Fair Labor Standards Act (FLSA)
Message context
6. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Documentation
Accountability
Formal communication
Motivators/Satisfiers
7. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Core values
Facilitator
Control
Networking
8. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Work styles
Management
Alternative
Salaries
9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Cross-training
Payroll standards
Nonverbal communication
Certification
10. Meals to be served
Sexual harassment
Commissions
Covers
Stress
11. These objectives link to the organizational goals and help produce the desired outcome
Arbitration
Unpreventable crisis
Departmental/team objectives
Networking
12. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Information sender
Management
Stress
Objective
13. These goals focus on broad statements of what the organization as a whole wants to achieve
Bonuses
Evacuation
Organizational goals
Favoritism
14. The sum of activities a person performs to meet goals and/or to further his or her career
Meeting
Professional Development
Media policy
Problem-solving meetings
15. Occurs when an employee - of his or her own free will - decides to leave an organization
Mentor
Payroll standards
Voluntary termination
Alternative
16. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Meeting
Bonuses
Parking lot
Interfunctional team
17. Uses a definite format that involves a set of questions to chart the employee's response
Listening
Problem-solving team
Organizational goals
Structured exit interview
18. Refers to the need to exercise leadership and apply authority over others
Control
Norming
Networking
Standard
19. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Shift leaders
Mentor
Sexual harassment
Stress Management
20. The act of identifying with the feelings - thoughts - or attitudes of another person
Message channel
Controllable costs
Management
Empathy
21. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Information meetings
Sexual harassment
Fair Labor Standards Act (FLSA)
Communication
22. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Action plan
Fair Labor Standards Act (FLSA)
Teamwork
Team
23. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Supporting
Management schedule
Documentation
Family and Medical Leave Act (FMLA)
24. Set by management to ensure the operation's profitability
Payroll standards
Merit pay
SWOT analysis
Cross-functional team
25. A strategy of steps to carry out so that a problem does not recur
Structured exit interview
Directing
Action plan
Favoritism
26. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Formal communication
Encoding
Commissions
Problem-solving meetings
27. All aspects of the project are evaluated
Principles
Message
Benchmark
Debrief meeting
28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Measurable results
Sexual harassment
Floaters
29. A group of individuals who operate as a unit for an assigned task or goal
Organizational goals
Call/emergency meetings
Team
Internal communication
30. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Facilitator
Brainstorming meetings
Conflict resolution
31. Someone who can play the role of a wise advisor for you
Mentor
Crew schedule
Mission Statement
Agenda
32. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Principles
Sales projections
Semivariable costs
33. An additional sum paid to an employee whose work is superior and whose services are valued
Compensation
SWOT analysis
Merit pay
Performance review cycles
34. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Cross-functional team
Environmental noise
Management
Personal treatment
35. Describes what an organization wants to become and why it exists
Vision Statement
Deployment chart
Conflict resolution
Mediation
36. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Floaters
Supporting
SWOT analysis
37. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Teamwork
Control
Fair Labor Standards Act (FLSA)
Information meetings
38. A catastrophe that can be precluded from happening
Performing
Preventable crisis
Payroll standards
Exit interview
39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Warm-up activity
Minutes
Networking
Storming
40. A conversation without prepared questions
Spin
Shift leaders
Unstructured exit interview
Performing
41. The budgeted dollar amount for each type of cost
Stress Management
Information sender
Delegation
Standard
42. Govern unemployment compensation
Message context
Self-directed teams
Federal-State Unemployment Compensation Laws
SWOT analysis
43. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Empathy
Performance standard
Goal
44. Refers to the need to feel a part of a group
Structured exit interview
Supporting
Bonuses
Inclusion
45. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Accountability
Mission Statement
Time Management
Floaters
46. A potential solution to a problem
Alternative
Motivation
Compensation
Sexual harassment
47. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Organizational communication
Listening
Information meetings
Shift leaders
48. The degree of responsibility an individual has to an activity
Evacuation
Conflict resolution
Crisis
Accountability
49. A process of working with and through others to get a significant task or project completed
Planning
Measurable results
Salaries
Delegation
50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Information meetings
Conflict resolution
Historical sales information
Problem solving