Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to exercise leadership and apply authority over others






2. Set by management to ensure the operation's profitability






3. Team members can analyze and solve problems effectively together






4. Govern unemployment compensation






5. An additional sum paid to an employee whose work is superior and whose services are valued






6. Serve as a set of standards by which an organization operates






7. Refers to the need to develop relationships with people as individuals or in groups






8. Meetings involving a group or team whose purpose is to tackle a problem






9. Personal characteristics that are work-related






10. Actions by an employee that typically cause immediate termination






11. Discussion between involved people with the goal of reaching an agreement that both can accept






12. A catastrophe that cannot be stopped from happening






13. Providing encouragement - listening more than telling - and promoting team discussions






14. Simply an account of past sales volumes in a foodservice operation






15. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






16. To plan or appoint employees to work at a certain time and date






17. Tend to be associated with management positions since they are fixed dollar amounts for compensation






18. Intact work units of a small group of employees who manage many daily operational issues with little supervision






19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






21. Any sound that interferes with clear reception






22. Describes what an organization wants to become and why it exists






23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






24. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






25. The process of removing customers and employees from the premises when a crisis occurs






26. A process of working with and through others to get a significant task or project completed






27. The budgeted dollar amount for each type of cost






28. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






29. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






30. A strategy of steps to carry out so that a problem does not recur






31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






32. Any message presented to staff to create a cohesive and productive workforce






33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






36. A list of topics that will be reviewed or dealt with at a meeting






37. A template used for creating weekly employee schedules






38. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






39. A chart that shows which days and times the management staff is expected to work






40. Uses a definite format that involves a set of questions to chart the employee's response






41. The environment that a message travels through






42. Developing the message to be sent






43. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






44. A conversation without prepared questions






45. A report written by management reiterating the problem and its solution






46. A meeting between the employer and employee when the employee leaves the company






47. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






48. The medium through which the message will be communicated






49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct