SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce
Mediation
Affection
Internal communication
Informal communication
2. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Goal
Time-off request policy
Formal communication
Problem-solving team
3. A criterion set by management that measures the quality and quantity of an employee's work
Unpreventable crisis
Information meetings
Performance standard
Encoding
4. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Interpersonal communication
Progressive disciplinary action
Self-directed teams
5. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Fair Labor Standards Act (FLSA)
Cross-functional team
Federal-State Unemployment Compensation Laws
6. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Norming
Shift leaders
Next steps
Brainstorming
7. The act of identifying with the feelings - thoughts - or attitudes of another person
Master schedule
Value Statement
Empathy
Brainstorming
8. Sees team members settling their differences and developing more cohesive and trusting work relationships
Budget
Benchmark
Crew schedule
Norming
9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Message channel
Interpersonal communication
Sales projections
Salaries
10. The medium through which the message will be communicated
Inclusion
Listening
Message channel
Bonuses
11. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Employee absence policy
Media policy
Exit interview
12. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Evacuation
Delegation
Progressive disciplinary action
Encoding
13. An additional sum paid to an employee whose work is superior and whose services are valued
Warm-up activity
Environmental noise
Information meetings
Merit pay
14. Someone who can play the role of a wise advisor for you
Delegation
Mentor
Delegation
Minutes
15. The process of removing customers and employees from the premises when a crisis occurs
Networking
Evacuation
Affection
Crew schedule
16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Nepotism
Favoritism
Action plan
17. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Organizational goals
Mission Statement
Arbitration
18. Being unfairly partial to one or more employees
Scheduling
Favoritism
Involuntary termination
Problem
19. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Team
Contingency plan
Standard
Nepotism
20. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Performance standard
Affection
Documentation
Listening
21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Wage
Interpersonal communication
Brainstorming meetings
Benchmark
22. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Message
Performance review cycles
Stress
Organizational communication
23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Media policy
Covers
Formal communication
24. The person for whom the communication is intended
Objective
Value Statement
Information receiver
Sexual harassment
25. The environment that a message travels through
Ground rules
Noncontrollable costs
Structured exit interview
Message context
26. Guidelines and procedures that explain how employees must notify management if they are unable to work
Empathy
Employee absence policy
Contact list
Favoritism
27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Unpreventable crisis
Affection
Directing
28. Brief meetings in which the goal is to decide and commit to action
Covers
Favoritism
Action meetings
Environmental noise
29. Meals to be served
Crisis
Action plan
Action item
Covers
30. The execution of processes and the use of tools that increase a person's efficiency and productivity
Historical sales information
Internal communication
Cross-functional team
Time Management
31. Describes what an organization wants to become and why it exists
Ground rules
Vision Statement
Motivators/Satisfiers
Goal
32. Costs that management can control
Professionalism
Controllable costs
Departmental/team objectives
Performance review cycles
33. Statements of desired results
Goal
Favoritism
Crisis
Problem-solving model
34. A method of collecting ideas from all participants without criticism or judgment
Teamwork
Brainstorming
Voluntary termination
Delegation
35. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Listening
Management
Wage
Organizational goals
36. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Mentor
Alternative
Warm-up activity
Contact list
37. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Teamwork
Stress
Accountability
Sexual harassment
38. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Brainstorming meetings
Personal treatment
Action item
Sales projections
39. The originator and developer of the information that will be communicated
Vision Statement
Information sender
Teamwork
Favoritism
40. Guidelines for conduct that have enduring and lasting value to a society or organization
Affection
Principles
Controllable costs
Supporting
41. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Contingency plan
Self-disclosure
Contact list
42. A process of working with and through others to get a significant task or project completed
Objective
Delegation
Supporting
Collective bargaining agreement
43. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Terminable acts
Brainstorming
Delegation
44. A catastrophe that cannot be stopped from happening
Arbitration
Master schedule
Unpreventable crisis
Crisis
45. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Vision Statement
Performance standard
Crisis
Networking
46. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Delegation
Leadership
Facilitator
Salaries
47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Alternative
Conflict resolution
Unpreventable crisis
Mentor
48. A specific description or statement of what a manager wants to achieve
Objective
Goal
Covers
Deployment chart
49. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Benchmark
Action item
Core values
Collective bargaining agreement
50. Shows which job classifications are essential or primary to staff and which are secondary
Noncontrollable costs
Networking
Deployment chart
Delegation