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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






2. Meetings involving a group or team whose purpose is to tackle a problem






3. The many expressions and movements of a speaker that convey additional information about the message being given






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. A chart that shows which days and times the management staff is expected to work






6. Meetings that share communication






7. A catastrophe that cannot be stopped from happening






8. Statements of desired results






9. Developing the message to be sent






10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






11. Refers to the need to feel a part of a group






12. The standards of conduct or set of values and principles an individual or organization applies to work






13. Refers to the need to develop relationships with people as individuals or in groups






14. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






17. A group of individuals who operate as a unit for an assigned task or goal






18. The process of removing customers and employees from the premises when a crisis occurs






19. To plan or appoint employees to work at a certain time and date






20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






21. Putting a positive thought into the public's mind following a negative situation






22. The procedure and guidelines for employees to follow when they want time off from work






23. These objectives link to the organizational goals and help produce the desired outcome






24. The environment that a message travels through






25. Uses a definite format that involves a set of questions to chart the employee's response






26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






27. A strategy to share information that the receiver would not normally know






28. Being unfairly partial to one or more employees






29. The budgeted dollar amount for each type of cost






30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






31. An assembly of people for the purpose of discussing or making decisions about some topics






32. The main connection between the sender and receiver






33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






34. A template used for creating weekly employee schedules






35. A conversation without prepared questions






36. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






37. A meeting between the employer and employee when the employee leaves the company






38. A method of collecting ideas from all participants without criticism or judgment






39. The act of identifying with the feelings - thoughts - or attitudes of another person






40. A chart that shows employees what days and hours they are expected to work






41. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






43. A question or situation that needs an answer or a solution






44. Represent a select few of the highest concerns of the company






45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






46. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






47. Someone who can play the role of a wise advisor for you






48. Sees team members settling their differences and developing more cohesive and trusting work relationships






49. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






50. Brief meetings in which the goal is to decide and commit to action







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