Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation






2. An additional sum paid to an employee whose work is superior and whose services are valued






3. The standards of conduct or set of values and principles an individual or organization applies to work






4. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






5. All types of wages combined with other rewards or benefits that the employee receives as part of a package






6. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






7. A standard by which something can be measured or judged






8. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






9. Any message presented to staff to create a cohesive and productive workforce






10. The act of identifying with the feelings - thoughts - or attitudes of another person






11. A specific point associated with an agenda item that needs some type of action performed






12. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






13. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






14. Guidelines for conduct that have enduring and lasting value to a society or organization






15. Refines the vision statement by stating the purpose of the organization to employees and customers






16. Costs that management cannot control






17. Tend to be associated with management positions since they are fixed dollar amounts for compensation






18. Factors that incite an employee to put out more effort and enthusiasm for his or her job






19. Meetings involving a group or team whose purpose is to tackle a problem






20. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






21. Refers to the need to develop relationships with people as individuals or in groups






22. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






23. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






24. Guidelines and procedures that explain how employees must notify management if they are unable to work






25. Providing encouragement - listening more than telling - and promoting team discussions






26. The receiver's process of translating the sender's message into a meaningful form






27. Intact work units of a small group of employees who manage many daily operational issues with little supervision






28. The budgeted dollar amount for each type of cost






29. The main connection between the sender and receiver






30. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






31. The person for whom the communication is intended






32. Shows which job classifications are essential or primary to staff and which are secondary






33. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






35. An assembly of people for the purpose of discussing or making decisions about some topics






36. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






37. The degree of responsibility an individual has to an activity






38. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






39. Developing the message to be sent






40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






41. Serve as a set of standards by which an organization operates






42. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






43. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






44. A group of individuals who operate as a unit for an assigned task or goal






45. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






46. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






47. Occurs when an employee - of his or her own free will - decides to leave an organization






48. Set by management to ensure the operation's profitability






49. These goals focus on broad statements of what the organization as a whole wants to achieve






50. Formulating the details of a meeting beforehand so you and the participants know what should occur during it