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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Forming
Arbitration
Bonuses
2. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Minutes
Nonverbal communication
Performance review cycles
3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Organizational communication
Contact list
Next steps
Management schedule
4. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Bonuses
Personal treatment
Interpersonal communication
Standard
5. Simply an account of past sales volumes in a foodservice operation
Employee absence policy
Scheduling
Historical sales information
Terminable acts
6. Guidelines and procedures that explain how employees must notify management if they are unable to work
Performance standard
Scheduling
Motivators/Satisfiers
Employee absence policy
7. Shows which job classifications are essential or primary to staff and which are secondary
Environmental noise
Minutes
Deployment chart
Voluntary termination
8. Costs that management can control
Mission Statement
Departmental/team objectives
Controllable costs
Message
9. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Storming
Planning
Goal
10. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Problem-solving model
Deployment chart
Cross-training
Crew schedule
11. Being unfairly partial to one or more employees
Self-directed teams
Terminable acts
Favoritism
Value Statement
12. All aspects of the project are evaluated
Self-directed teams
Payroll standards
Benchmark
Debrief meeting
13. Set by management to ensure the operation's profitability
Media policy
Payroll standards
Standard
Budget
14. Statements of desired results
Problem-solving meetings
Goal
Unpreventable crisis
Minutes
15. The receiver's process of translating the sender's message into a meaningful form
Decoding
SWOT analysis
Affection
Message channel
16. A process of working with and through others to get a significant task or project completed
Delegation
Information meetings
Accountability
Sexual harassment
17. To plan or appoint employees to work at a certain time and date
Scheduling
Wage
Crisis
Problem-solving team
18. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Delegation
Message context
Mission Statement
19. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Documentation
Wage
Collective bargaining agreement
Environmental noise
20. The main connection between the sender and receiver
Work styles
Management
Message
Goal
21. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Goal
Federal-State Unemployment Compensation Laws
Management schedule
22. A template used for creating weekly employee schedules
Federal-State Unemployment Compensation Laws
Organizational goals
Master schedule
Core values
23. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Employee absence policy
Decoding
Media policy
24. Expand the responsibilities of a particular group of employees
Crisis
Inclusion
Interfunctional team
Payroll standards
25. Serve as a set of standards by which an organization operates
Delegation
Value Statement
Sexual harassment
SWOT analysis
26. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Shift leaders
Nepotism
Performing
Self-disclosure
27. The person for whom the communication is intended
Problem-solving model
Information receiver
Call/emergency meetings
Core values
28. Costs that management cannot control
Problem-solving meetings
Budget
Noncontrollable costs
Alternative
29. These goals focus on broad statements of what the organization as a whole wants to achieve
Sales projections
Exit interview
Stress
Organizational goals
30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Contact list
Stress
Interfunctional team
Planning
31. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Alternative
Documentation
Informal communication
32. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Affection
Minutes
Nonverbal communication
33. Refers to the need to feel a part of a group
Personal treatment
Federal-State Unemployment Compensation Laws
Sales projections
Inclusion
34. The action or situation that initiates the problem
Root cause
Organizational communication
Encoding
Management schedule
35. The degree of responsibility an individual has to an activity
Accountability
Collective bargaining agreement
Value Statement
Salaries
36. A catastrophe that can be precluded from happening
Decoding
Performance review cycles
Preventable crisis
Bonuses
37. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Organizational goals
Documentation
Motivation
Agenda
38. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Federal-State Unemployment Compensation Laws
Shift leaders
Performing
39. A criterion set by management that measures the quality and quantity of an employee's work
Compensation
Controllable costs
Performance standard
Message context
40. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Problem
Information meetings
Measurable results
41. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Mentor
Communication
Agenda
Time Management
42. A question or situation that needs an answer or a solution
Agenda
Interpersonal communication
Problem
Parking lot
43. Meetings that share communication
Information meetings
Deployment chart
Personal treatment
Problem
44. Occurs when an employee - of his or her own free will - decides to leave an organization
Individual performance of objectives
Favoritism
Storming
Voluntary termination
45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Wage
Noncontrollable costs
Storming
46. Created for the specific purpose of solving an immediate problem
Debrief meeting
Evacuation
Problem-solving team
Informal communication
47. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Problem-solving meetings
Nepotism
Action meetings
48. Includes key personnel to be notified in the event of a crisis - such as each member of management
Employee absence policy
Control
Arbitration
Contact list
49. The process of removing customers and employees from the premises when a crisis occurs
Commissions
Action plan
Inclusion
Evacuation
50. An event that happens without warning and normally affects a number of people
Federal-State Unemployment Compensation Laws
Crisis
Salaries
Favoritism
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