Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions by an employee that typically cause immediate termination






2. A group of individuals who operate as a unit for an assigned task or goal






3. All types of wages combined with other rewards or benefits that the employee receives as part of a package






4. Includes key personnel to be notified in the event of a crisis - such as each member of management






5. A process of working with and through others to get a significant task or project completed






6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






7. The action or situation that initiates the problem






8. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






9. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






10. These goals focus on broad statements of what the organization as a whole wants to achieve






11. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






12. A question or situation that needs an answer or a solution






13. The originator and developer of the information that will be communicated






14. Any message presented to staff to create a cohesive and productive workforce






15. To explore all of a problem's potential causes






16. These objectives link to the organizational goals and help produce the desired outcome






17. The person for whom the communication is intended






18. The degree of responsibility an individual has to an activity






19. Describes what an organization wants to become and why it exists






20. A conversation without prepared questions






21. A template used for creating weekly employee schedules






22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






23. Refines the vision statement by stating the purpose of the organization to employees and customers






24. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






25. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






26. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






27. Intact work units of a small group of employees who manage many daily operational issues with little supervision






28. Discussion between involved people with the goal of reaching an agreement that both can accept






29. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






30. An assembly of people for the purpose of discussing or making decisions about some topics






31. A chart that shows which days and times the management staff is expected to work






32. Providing encouragement - listening more than telling - and promoting team discussions






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. The many expressions and movements of a speaker that convey additional information about the message being given






35. A strategy of steps to carry out so that a problem does not recur






36. Brief meetings in which the goal is to decide and commit to action






37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






38. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






39. Guidelines for conduct that have enduring and lasting value to a society or organization






40. A strategy to share information that the receiver would not normally know






41. Someone who assists in making the meeting run easier






42. Uses a definite format that involves a set of questions to chart the employee's response






43. The standards of conduct or set of values and principles an individual or organization applies to work






44. Being unfairly partial to one or more employees






45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






46. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






47. A catastrophe that can be precluded from happening






48. A chart that shows employees what days and hours they are expected to work






49. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






50. Simply an account of past sales volumes in a foodservice operation