Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific description or statement of what a manager wants to achieve






2. Statements of desired results






3. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






4. Occurs when an employee - of his or her own free will - decides to leave an organization






5. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






6. Simply an account of past sales volumes in a foodservice operation






7. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






9. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






11. The procedure and guidelines for employees to follow when they want time off from work






12. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






13. The receiver's process of translating the sender's message into a meaningful form






14. Someone who can play the role of a wise advisor for you






15. Guidelines for conduct that have enduring and lasting value to a society or organization






16. An assembly of people for the purpose of discussing or making decisions about some topics






17. A template used for creating weekly employee schedules






18. Meals to be served






19. Discussion between involved people with the goal of reaching an agreement that both can accept






20. All aspects of the project are evaluated






21. All types of wages combined with other rewards or benefits that the employee receives as part of a package






22. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






23. Govern unemployment compensation






24. A standard by which something can be measured or judged






25. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






26. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






27. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






28. The execution of processes and the use of tools that increase a person's efficiency and productivity






29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






31. Shows which job classifications are essential or primary to staff and which are secondary






32. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






33. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






34. Set by management to ensure the operation's profitability






35. Factors that incite an employee to put out more effort and enthusiasm for his or her job






36. A specific point associated with an agenda item that needs some type of action performed






37. Actions by an employee that typically cause immediate termination






38. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






39. The originator and developer of the information that will be communicated






40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






41. Putting a positive thought into the public's mind following a negative situation






42. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






43. The degree of responsibility an individual has to an activity






44. Refines the vision statement by stating the purpose of the organization to employees and customers






45. Providing encouragement - listening more than telling - and promoting team discussions






46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






47. Meetings that share communication






48. The main connection between the sender and receiver






49. A catastrophe that can be precluded from happening






50. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli