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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Inclusion
Formal communication
Warm-up activity
Interpersonal communication
2. A potential solution to a problem
Documentation
Principles
Alternative
Wage
3. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Warm-up activity
Brainstorming meetings
Brainstorming
Unpreventable crisis
4. Brief meetings in which the goal is to decide and commit to action
Control
Management
Sexual harassment
Action meetings
5. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Core values
Floaters
Standard
Benchmark
6. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Media policy
Interfunctional team
Planning
7. The procedure and guidelines for employees to follow when they want time off from work
Minutes
Semivariable costs
Inclusion
Time-off request policy
8. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Stress
Performance review cycles
Meeting
9. Shows which job classifications are essential or primary to staff and which are secondary
Compensation
Deployment chart
Unstructured exit interview
Call/emergency meetings
10. Simply stated criteria used to determine whether a goal has been met
Fair Labor Standards Act (FLSA)
Involuntary termination
Standard
Commissions
11. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Goal
Call/emergency meetings
Performing
12. Developing the message to be sent
Personal treatment
Agenda
Terminable acts
Encoding
13. Being unfairly partial to one or more employees
Agenda
Time-off request policy
Value Statement
Favoritism
14. A conversation without prepared questions
Evacuation
Alternative
Sales projections
Unstructured exit interview
15. All aspects of the project are evaluated
Accountability
Time Management
Debrief meeting
Payroll standards
16. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Encoding
Brainstorming meetings
Employee absence policy
17. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Team
Brainstorming meetings
Control
18. Someone who assists in making the meeting run easier
Measurable results
Performance standard
Facilitator
Spin
19. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Directing
Mediation
Objective
Nepotism
20. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Problem-solving team
Scheduling
Documentation
21. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Alternative
Objective
Parking lot
22. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Next steps
Listening
Message
23. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Benchmark
Time Management
Decoding
Professionalism
24. The process of removing customers and employees from the premises when a crisis occurs
Voluntary termination
Deployment chart
Evacuation
Self-directed teams
25. A question or situation that needs an answer or a solution
Problem
Message channel
Deployment chart
Self-disclosure
26. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Delegation
Voluntary termination
Nepotism
Media policy
27. A meeting between the employer and employee when the employee leaves the company
Exit interview
Professional Development
Preventable crisis
Professionalism
28. An assembly of people for the purpose of discussing or making decisions about some topics
Benchmark
Meeting
Wage
Message context
29. Refers to the need to develop relationships with people as individuals or in groups
Listening
Affection
Self-disclosure
Value Statement
30. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Listening
Interpersonal communication
Action plan
Progressive disciplinary action
31. Any message presented to staff to create a cohesive and productive workforce
Message channel
Affection
Internal communication
Commissions
32. Personal characteristics that are work-related
Root cause
Conflict resolution
Work styles
Fair Labor Standards Act (FLSA)
33. Expand the responsibilities of a particular group of employees
Decoding
Individual performance of objectives
Mentor
Interfunctional team
34. Costs that management can control
Strategic priority
Voluntary termination
Cross-functional team
Controllable costs
35. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Affection
Performing
Stress
36. A list of topics that will be reviewed or dealt with at a meeting
Nonverbal communication
Bonuses
Agenda
Terminable acts
37. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Shift leaders
Cross-functional team
Storming
Performance review cycles
38. The act of identifying with the feelings - thoughts - or attitudes of another person
Negotiation
Empathy
Performing
Information meetings
39. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Time-off request policy
Controllable costs
Teamwork
Networking
40. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Principles
Progressive disciplinary action
Deployment chart
41. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Root cause
Time-off request policy
Formal communication
42. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Message context
Teamwork
Conflict resolution
Interpersonal communication
43. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Internal communication
Ground rules
Performance standard
Family and Medical Leave Act (FMLA)
44. These goals focus on broad statements of what the organization as a whole wants to achieve
Information receiver
Minutes
Standard
Organizational goals
45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Sexual harassment
Involuntary termination
Objective
Leadership
46. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Media policy
Call/emergency meetings
SWOT analysis
47. Serve as a set of standards by which an organization operates
Media policy
Management
Root cause
Value Statement
48. Simply an account of past sales volumes in a foodservice operation
Team
Exit interview
Alternative
Historical sales information
49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Information receiver
Master schedule
Crisis
50. A chart that shows employees what days and hours they are expected to work
Affection
Wage
Crew schedule
Contingency plan
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