Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Providing encouragement - listening more than telling - and promoting team discussions






2. A group of individuals who operate as a unit for an assigned task or goal






3. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






5. The main connection between the sender and receiver






6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






7. Putting a positive thought into the public's mind following a negative situation






8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






9. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






10. An estimate of future sales based on historical sales records and other information viewed as relevant by management






11. A report written by management reiterating the problem and its solution






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. Someone who can play the role of a wise advisor for you






14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






15. Costs that management cannot control






16. A process of working with and through others to get a significant task or project completed






17. The environment that a message travels through






18. Sees team members settling their differences and developing more cohesive and trusting work relationships






19. A strategy of steps to carry out so that a problem does not recur






20. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






21. Intact work units of a small group of employees who manage many daily operational issues with little supervision






22. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






23. Team members can analyze and solve problems effectively together






24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






25. Expand the responsibilities of a particular group of employees






26. The process of removing customers and employees from the premises when a crisis occurs






27. Personal characteristics that are work-related






28. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






29. Set by management to ensure the operation's profitability






30. Refines the vision statement by stating the purpose of the organization to employees and customers






31. Costs that management can control






32. Refers to the need to exercise leadership and apply authority over others






33. These goals focus on broad statements of what the organization as a whole wants to achieve






34. Guidelines for conduct that have enduring and lasting value to a society or organization






35. The many expressions and movements of a speaker that convey additional information about the message being given






36. A catastrophe that can be precluded from happening






37. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






38. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






39. Meetings involving a group or team whose purpose is to tackle a problem






40. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






41. All aspects of the project are evaluated






42. Actions by an employee that typically cause immediate termination






43. A quick - interactive activity that prepares people to focus on the meeting and its objectives






44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






45. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






46. Any sound that interferes with clear reception






47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






48. An assembly of people for the purpose of discussing or making decisions about some topics






49. Occurs when an employee - of his or her own free will - decides to leave an organization






50. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor