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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational communication
Accountability
Shift leaders
Organizational goals
2. Statements of desired results
Delegation
Conflict resolution
Goal
Teamwork
3. An additional sum paid to an employee whose work is superior and whose services are valued
Conflict resolution
Merit pay
Floaters
Crew schedule
4. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Workplace Ethics
Structured exit interview
Crisis
Nepotism
5. Meetings involving a group or team whose purpose is to tackle a problem
Contingency plan
Problem-solving meetings
Workplace Ethics
Evacuation
6. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Next steps
Stress Management
Benchmark
Unpreventable crisis
7. Team members can analyze and solve problems effectively together
Performing
Environmental noise
Stress Management
Leadership
8. A template used for creating weekly employee schedules
Collective bargaining agreement
Master schedule
Inclusion
Root cause
9. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Certification
Individual performance of objectives
Preventable crisis
Controllable costs
10. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Shift leaders
Motivation
Workplace Ethics
11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Commissions
Norming
Cross-training
Ground rules
12. Personal characteristics that are work-related
Storming
Work styles
Contact list
Planning
13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Nepotism
Problem-solving meetings
Motivation
Structured exit interview
14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Action plan
Storming
Ground rules
Message context
15. Putting a positive thought into the public's mind following a negative situation
Spin
Encoding
Covers
Conflict resolution
16. Providing encouragement - listening more than telling - and promoting team discussions
Delegation
Meeting
Supporting
Certification
17. Meetings that share communication
Merit pay
Information meetings
Information receiver
Networking
18. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Stress Management
Strategic priority
Voluntary termination
Formal communication
19. The degree of responsibility an individual has to an activity
Principles
Evacuation
Accountability
Norming
20. A report written by management reiterating the problem and its solution
Contingency plan
Documentation
Empathy
Mission Statement
21. Someone who can play the role of a wise advisor for you
Mentor
Semivariable costs
Media policy
Alternative
22. The budgeted dollar amount for each type of cost
Structured exit interview
Standard
Planning
Merit pay
23. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Internal communication
Management
Mediation
24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Professional Development
Forming
Collective bargaining agreement
25. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Cross-training
Master schedule
Management
Message context
26. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Supporting
Directing
Problem solving
Individual performance of objectives
27. The sum of activities a person performs to meet goals and/or to further his or her career
Problem-solving model
Sexual harassment
Favoritism
Professional Development
28. Guidelines for conduct that have enduring and lasting value to a society or organization
Measurable results
Minutes
Decoding
Principles
29. A question or situation that needs an answer or a solution
Problem
Action meetings
Stress Management
Team
30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Time-off request policy
Unstructured exit interview
Communication
31. The originator and developer of the information that will be communicated
Ground rules
Message channel
Information sender
Value Statement
32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Call/emergency meetings
Management
Measurable results
Conflict resolution
33. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Warm-up activity
Historical sales information
Individual performance of objectives
Personal treatment
34. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Noncontrollable costs
Interpersonal communication
Agenda
35. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Minutes
Sales projections
Interfunctional team
Information sender
36. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Message channel
Principles
Contact list
37. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Employee absence policy
Parking lot
Information meetings
Exit interview
38. Expand the responsibilities of a particular group of employees
Interfunctional team
Family and Medical Leave Act (FMLA)
Debrief meeting
Management schedule
39. Uses a definite format that involves a set of questions to chart the employee's response
Control
Nepotism
Terminable acts
Structured exit interview
40. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Measurable results
Management schedule
Family and Medical Leave Act (FMLA)
Certification
41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Teamwork
Cross-functional team
Organizational communication
Agenda
42. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Problem solving
Objective
Problem-solving meetings
43. A group of individuals who operate as a unit for an assigned task or goal
Time-off request policy
Structured exit interview
Involuntary termination
Team
44. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Vision Statement
Ground rules
Documentation
45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Semivariable costs
Sexual harassment
Family and Medical Leave Act (FMLA)
Salaries
46. The many expressions and movements of a speaker that convey additional information about the message being given
Wage
Nonverbal communication
Message channel
Meeting
47. The execution of processes and the use of tools that increase a person's efficiency and productivity
Individual performance of objectives
Family and Medical Leave Act (FMLA)
Message
Time Management
48. Serve as a set of standards by which an organization operates
Communication
Value Statement
Family and Medical Leave Act (FMLA)
Involuntary termination
49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Norming
Terminable acts
Shift leaders
Problem
50. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Decoding
Family and Medical Leave Act (FMLA)
Nonverbal communication
Employee absence policy