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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Nepotism
Action item
Contact list
Wage
2. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Forming
Team
Warm-up activity
3. The action or situation that initiates the problem
Crisis
Compensation
Root cause
Objective
4. The budgeted dollar amount for each type of cost
Controllable costs
Agenda
Standard
Action item
5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Shift leaders
Measurable results
Parking lot
Fair Labor Standards Act (FLSA)
6. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Action plan
Fair Labor Standards Act (FLSA)
Information meetings
Workplace Ethics
7. A question or situation that needs an answer or a solution
Negotiation
Problem
Standard
Payroll standards
8. Any message presented to staff to create a cohesive and productive workforce
Informal communication
Brainstorming
Internal communication
Motivators/Satisfiers
9. A template used for creating weekly employee schedules
Contingency plan
Message context
Motivators/Satisfiers
Master schedule
10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Action item
Organizational communication
Accountability
Unpreventable crisis
11. Expand the responsibilities of a particular group of employees
Exit interview
Networking
Interfunctional team
Problem-solving model
12. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Crisis
Message
Brainstorming meetings
Brainstorming
13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Standard
Problem-solving model
Message channel
14. Sees team members settling their differences and developing more cohesive and trusting work relationships
Action plan
Shift leaders
Norming
Controllable costs
15. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Individual performance of objectives
Motivation
Crew schedule
Supporting
16. Putting a positive thought into the public's mind following a negative situation
Performance standard
Noncontrollable costs
Spin
Message
17. A chart that shows which days and times the management staff is expected to work
Budget
Ground rules
Management schedule
Core values
18. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Information sender
Minutes
Sexual harassment
19. The originator and developer of the information that will be communicated
Terminable acts
Unpreventable crisis
Information sender
Professional Development
20. Discussion between involved people with the goal of reaching an agreement that both can accept
Certification
Crisis
Benchmark
Negotiation
21. Dollar amounts in addition to the regular wage and salary
Certification
Bonuses
Individual performance of objectives
Negotiation
22. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Historical sales information
Federal-State Unemployment Compensation Laws
Next steps
Core values
23. Guidelines and procedures that explain how employees must notify management if they are unable to work
Deployment chart
Employee absence policy
Problem
Conflict resolution
24. The sum of activities a person performs to meet goals and/or to further his or her career
Directing
Professional Development
Covers
Budget
25. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Motivation
Inclusion
Commissions
26. Costs that management can control
Directing
Brainstorming meetings
Goal
Controllable costs
27. A method of collecting ideas from all participants without criticism or judgment
Time-off request policy
Compensation
Brainstorming
Fair Labor Standards Act (FLSA)
28. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Inclusion
Arbitration
Evacuation
Minutes
29. The person for whom the communication is intended
Storming
Information receiver
Cross-training
Message
30. Someone who can play the role of a wise advisor for you
Decoding
Crew schedule
Core values
Mentor
31. A strategy to share information that the receiver would not normally know
Self-disclosure
Conflict resolution
Standard
Time-off request policy
32. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Interpersonal communication
Norming
Conflict resolution
Performance standard
33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Empathy
Directing
Favoritism
Goal
34. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Parking lot
Interpersonal communication
Benchmark
35. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Action item
Environmental noise
Empathy
Leadership
36. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Unpreventable crisis
Fair Labor Standards Act (FLSA)
Accountability
37. A conversation without prepared questions
Nonverbal communication
Unstructured exit interview
Delegation
Problem-solving model
38. The procedure and guidelines for employees to follow when they want time off from work
Media policy
Federal-State Unemployment Compensation Laws
Time-off request policy
Networking
39. Serve as a set of standards by which an organization operates
Value Statement
Action plan
Teamwork
Affection
40. Meetings that share communication
Supporting
Decoding
Motivators/Satisfiers
Information meetings
41. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Progressive disciplinary action
Delegation
Message context
42. Refers to the need to develop relationships with people as individuals or in groups
Unstructured exit interview
Affection
Stress Management
Decoding
43. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Agenda
Individual performance of objectives
Cross-functional team
Crew schedule
44. Personal characteristics that are work-related
Information receiver
Work styles
Action plan
Collective bargaining agreement
45. A specific point associated with an agenda item that needs some type of action performed
Compensation
Favoritism
Workplace Ethics
Action item
46. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Problem-solving model
Collective bargaining agreement
Nonverbal communication
Salaries
47. A meeting between the employer and employee when the employee leaves the company
Problem-solving meetings
Management schedule
Terminable acts
Exit interview
48. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Control
Progressive disciplinary action
Parking lot
Leadership
49. A criterion set by management that measures the quality and quantity of an employee's work
Parking lot
Teamwork
Deployment chart
Performance standard
50. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Brainstorming meetings
Organizational goals
Mediation
Team