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HRI Certification
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Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Crew schedule
Personal treatment
Organizational communication
Motivators/Satisfiers
2. Simply stated criteria used to determine whether a goal has been met
Self-disclosure
Standard
Message channel
Preventable crisis
3. Someone who can play the role of a wise advisor for you
Family and Medical Leave Act (FMLA)
Team
Mentor
Affection
4. A report written by management reiterating the problem and its solution
Documentation
Action plan
Work styles
Professionalism
5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Budget
Formal communication
Management
Root cause
6. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Informal communication
Preventable crisis
Compensation
Next steps
7. A strategy of steps to carry out so that a problem does not recur
Family and Medical Leave Act (FMLA)
Historical sales information
Action plan
Evacuation
8. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Planning
Compensation
Documentation
Salaries
9. Discussion between involved people with the goal of reaching an agreement that both can accept
Parking lot
Mission Statement
Problem solving
Negotiation
10. A method of collecting ideas from all participants without criticism or judgment
Professional Development
Brainstorming meetings
Objective
Brainstorming
11. Represent a select few of the highest concerns of the company
Management schedule
Strategic priority
Storming
Commissions
12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Value Statement
Unpreventable crisis
Performance standard
Cross-training
13. Meetings that share communication
Information meetings
Self-disclosure
Core values
Performing
14. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Measurable results
Internal communication
Management schedule
Arbitration
15. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Listening
Terminable acts
Benchmark
16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Core values
Semivariable costs
Floaters
Stress Management
17. Developing the message to be sent
Encoding
Semivariable costs
SWOT analysis
Performing
18. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Self-disclosure
Mentor
Time Management
Individual performance of objectives
19. Brief meetings in which the goal is to decide and commit to action
Facilitator
Action meetings
Agenda
Crew schedule
20. The main connection between the sender and receiver
Time-off request policy
Family and Medical Leave Act (FMLA)
Encoding
Message
21. Statements of desired results
Networking
Commissions
Goal
SWOT analysis
22. Occurs when an employee - of his or her own free will - decides to leave an organization
Controllable costs
Formal communication
Voluntary termination
Mission Statement
23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Merit pay
Interpersonal communication
Voluntary termination
Negotiation
24. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Unpreventable crisis
Goal
Commissions
25. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Accountability
Measurable results
Scheduling
Fair Labor Standards Act (FLSA)
26. A potential solution to a problem
Exit interview
Strategic priority
Alternative
Problem
27. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Performance standard
Team
Vision Statement
28. The many expressions and movements of a speaker that convey additional information about the message being given
Problem-solving meetings
Floaters
Brainstorming
Nonverbal communication
29. Actions by an employee that typically cause immediate termination
Mediation
Personal treatment
Terminable acts
Listening
30. The standards of conduct or set of values and principles an individual or organization applies to work
Problem-solving meetings
Self-disclosure
Goal
Workplace Ethics
31. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Interpersonal communication
Value Statement
Fair Labor Standards Act (FLSA)
32. Guidelines for conduct that have enduring and lasting value to a society or organization
Wage
Workplace Ethics
Principles
Negotiation
33. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Employee absence policy
Time-off request policy
Brainstorming meetings
Contact list
34. Set by management to ensure the operation's profitability
Payroll standards
Problem solving
Departmental/team objectives
Self-disclosure
35. The sum of activities a person performs to meet goals and/or to further his or her career
Evacuation
Family and Medical Leave Act (FMLA)
Problem
Professional Development
36. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Work styles
Sexual harassment
Evacuation
Semivariable costs
37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Scheduling
Personal treatment
Motivators/Satisfiers
38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Norming
Media policy
Fair Labor Standards Act (FLSA)
39. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Unpreventable crisis
Accountability
Call/emergency meetings
Standard
40. Costs that management cannot control
Deployment chart
Minutes
Noncontrollable costs
Motivation
41. The environment that a message travels through
Salaries
Message context
Meeting
Favoritism
42. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Root cause
Commissions
Conflict resolution
43. Govern unemployment compensation
Voluntary termination
Time-off request policy
Federal-State Unemployment Compensation Laws
Problem-solving meetings
44. A meeting between the employer and employee when the employee leaves the company
Message context
Exit interview
Standard
Organizational communication
45. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Action meetings
Organizational goals
Directing
Formal communication
46. A conversation without prepared questions
Payroll standards
Performing
Inclusion
Unstructured exit interview
47. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Compensation
Interpersonal communication
Master schedule
48. To plan or appoint employees to work at a certain time and date
Core values
Brainstorming meetings
Scheduling
Stress Management
49. An assembly of people for the purpose of discussing or making decisions about some topics
Budget
Root cause
Meeting
Preventable crisis
50. Refers to the need to feel a part of a group
Root cause
Contingency plan
Inclusion
Ground rules
Can you answer 50 questions in 15 minutes?
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