Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply stated criteria used to determine whether a goal has been met






2. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






3. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






4. Costs that management can control






5. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






6. Any sound that interferes with clear reception






7. All types of wages combined with other rewards or benefits that the employee receives as part of a package






8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






9. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






10. These objectives link to the organizational goals and help produce the desired outcome






11. Providing encouragement - listening more than telling - and promoting team discussions






12. The person for whom the communication is intended






13. The process of removing customers and employees from the premises when a crisis occurs






14. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






15. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






16. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






17. Govern unemployment compensation






18. Meetings involving a group or team whose purpose is to tackle a problem






19. Guidelines and procedures that explain how employees must notify management if they are unable to work






20. Being unfairly partial to one or more employees






21. The receiver's process of translating the sender's message into a meaningful form






22. A criterion set by management that measures the quality and quantity of an employee's work






23. Discussion between involved people with the goal of reaching an agreement that both can accept






24. A chart that shows which days and times the management staff is expected to work






25. Any message presented to staff to create a cohesive and productive workforce






26. The action or situation that initiates the problem






27. The procedure and guidelines for employees to follow when they want time off from work






28. Represent a select few of the highest concerns of the company






29. Someone who can play the role of a wise advisor for you






30. The sum of activities a person performs to meet goals and/or to further his or her career






31. Someone who assists in making the meeting run easier






32. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






33. A conversation without prepared questions






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. A catastrophe that cannot be stopped from happening






36. Uses a definite format that involves a set of questions to chart the employee's response






37. A meeting between the employer and employee when the employee leaves the company






38. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






39. The main connection between the sender and receiver






40. The medium through which the message will be communicated






41. A method of collecting ideas from all participants without criticism or judgment






42. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






43. Created for the specific purpose of solving an immediate problem






44. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






45. Developing the message to be sent






46. Intact work units of a small group of employees who manage many daily operational issues with little supervision






47. To plan or appoint employees to work at a certain time and date






48. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






49. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






50. An event that happens without warning and normally affects a number of people