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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to feel a part of a group






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. Intact work units of a small group of employees who manage many daily operational issues with little supervision






4. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






5. To explore all of a problem's potential causes






6. Someone who can play the role of a wise advisor for you






7. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






8. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






9. An additional sum paid to an employee whose work is superior and whose services are valued






10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






11. Expand the responsibilities of a particular group of employees






12. A question or situation that needs an answer or a solution






13. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






14. Simply an account of past sales volumes in a foodservice operation






15. The environment that a message travels through






16. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






17. Set by management to ensure the operation's profitability






18. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






19. Any message presented to staff to create a cohesive and productive workforce






20. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






21. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






22. Brief meetings in which the goal is to decide and commit to action






23. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






24. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






25. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






26. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






27. An event that happens without warning and normally affects a number of people






28. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






29. Sees team members settling their differences and developing more cohesive and trusting work relationships






30. Uses a definite format that involves a set of questions to chart the employee's response






31. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






33. The action or situation that initiates the problem






34. A template used for creating weekly employee schedules






35. A conversation without prepared questions






36. Meetings involving a group or team whose purpose is to tackle a problem






37. The process of removing customers and employees from the premises when a crisis occurs






38. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






39. Someone who assists in making the meeting run easier






40. The medium through which the message will be communicated






41. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






42. An estimate of future sales based on historical sales records and other information viewed as relevant by management






43. A catastrophe that can be precluded from happening






44. A standard by which something can be measured or judged






45. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






46. Factors that incite an employee to put out more effort and enthusiasm for his or her job






47. Refers to the need to exercise leadership and apply authority over others






48. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






49. A method of collecting ideas from all participants without criticism or judgment






50. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement







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Can you answer 50 questions in 15 minutes?


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