Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These objectives link to the organizational goals and help produce the desired outcome






2. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






3. Sees team members settling their differences and developing more cohesive and trusting work relationships






4. A catastrophe that cannot be stopped from happening






5. Simply stated criteria used to determine whether a goal has been met






6. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






7. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






8. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






9. Actions by an employee that typically cause immediate termination






10. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






11. Set by management to ensure the operation's profitability






12. Meetings involving a group or team whose purpose is to tackle a problem






13. A list of topics that will be reviewed or dealt with at a meeting






14. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






16. Dollar amounts in addition to the regular wage and salary






17. The standards of conduct or set of values and principles an individual or organization applies to work






18. Discussion between involved people with the goal of reaching an agreement that both can accept






19. A report written by management reiterating the problem and its solution






20. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






21. The process of removing customers and employees from the premises when a crisis occurs






22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






25. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






26. The receiver's process of translating the sender's message into a meaningful form






27. A quick - interactive activity that prepares people to focus on the meeting and its objectives






28. The degree of responsibility an individual has to an activity






29. The sum of activities a person performs to meet goals and/or to further his or her career






30. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






31. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






32. Someone who can play the role of a wise advisor for you






33. A template used for creating weekly employee schedules






34. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






35. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






36. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






37. A question or situation that needs an answer or a solution






38. Expand the responsibilities of a particular group of employees






39. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






40. Personal characteristics that are work-related






41. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






42. Govern unemployment compensation






43. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






44. Team members can analyze and solve problems effectively together






45. Refines the vision statement by stating the purpose of the organization to employees and customers






46. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






47. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






48. The procedure and guidelines for employees to follow when they want time off from work






49. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






50. The budgeted dollar amount for each type of cost