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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form






2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






3. The act of identifying with the feelings - thoughts - or attitudes of another person






4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






5. Guidelines and procedures that explain how employees must notify management if they are unable to work






6. Any sound that interferes with clear reception






7. Expand the responsibilities of a particular group of employees






8. Being unfairly partial to one or more employees






9. A question or situation that needs an answer or a solution






10. Created for the specific purpose of solving an immediate problem






11. Costs that management can control






12. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






13. A standard by which something can be measured or judged






14. The standards of conduct or set of values and principles an individual or organization applies to work






15. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






16. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






17. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






18. The process of removing customers and employees from the premises when a crisis occurs






19. Actions by an employee that typically cause immediate termination






20. Meetings involving a group or team whose purpose is to tackle a problem






21. The budgeted dollar amount for each type of cost






22. Someone who assists in making the meeting run easier






23. Personal characteristics that are work-related






24. Someone who can play the role of a wise advisor for you






25. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






26. Putting a positive thought into the public's mind following a negative situation






27. A list of topics that will be reviewed or dealt with at a meeting






28. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






30. A group of individuals who operate as a unit for an assigned task or goal






31. Refers to the need to feel a part of a group






32. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






33. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






34. Costs that management cannot control






35. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






36. A chart that shows which days and times the management staff is expected to work






37. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






38. Team members can analyze and solve problems effectively together






39. Developing the message to be sent






40. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






41. A quick - interactive activity that prepares people to focus on the meeting and its objectives






42. A strategy of steps to carry out so that a problem does not recur






43. Describes what an organization wants to become and why it exists






44. Includes key personnel to be notified in the event of a crisis - such as each member of management






45. Simply stated criteria used to determine whether a goal has been met






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






49. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






50. Factors that incite an employee to put out more effort and enthusiasm for his or her job







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