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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A template used for creating weekly employee schedules
SWOT analysis
Master schedule
Payroll standards
Cross-functional team
2. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Floaters
Budget
Norming
Information sender
3. A list of topics that will be reviewed or dealt with at a meeting
Historical sales information
Information sender
Agenda
Federal-State Unemployment Compensation Laws
4. A conversation without prepared questions
Information receiver
Organizational goals
Unstructured exit interview
Sales projections
5. These goals focus on broad statements of what the organization as a whole wants to achieve
Nepotism
Organizational goals
Merit pay
Action meetings
6. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Management schedule
Nepotism
Wage
7. A process of working with and through others to get a significant task or project completed
Delegation
Work styles
Wage
Involuntary termination
8. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Workplace Ethics
Internal communication
Family and Medical Leave Act (FMLA)
Information meetings
9. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Performance standard
Benchmark
Information meetings
Cross-training
10. Set by management to ensure the operation's profitability
Next steps
Call/emergency meetings
Payroll standards
Voluntary termination
11. The person for whom the communication is intended
Brainstorming meetings
Information receiver
Mission Statement
Networking
12. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Problem
Documentation
Sexual harassment
Minutes
13. Providing encouragement - listening more than telling - and promoting team discussions
Message context
Core values
Supporting
Value Statement
14. Personal characteristics that are work-related
Management
Work styles
Control
Contact list
15. A potential solution to a problem
Alternative
Certification
Collective bargaining agreement
Self-directed teams
16. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Management
Motivation
Progressive disciplinary action
Contingency plan
17. Actions by an employee that typically cause immediate termination
Informal communication
Self-directed teams
Terminable acts
Performance standard
18. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Personal treatment
Exit interview
Message channel
19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Unpreventable crisis
Parking lot
Next steps
20. The environment that a message travels through
Message context
Crew schedule
Benchmark
Payroll standards
21. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Merit pay
Alternative
Brainstorming
Certification
22. Simply stated criteria used to determine whether a goal has been met
Standard
Covers
Vision Statement
Control
23. An additional sum paid to an employee whose work is superior and whose services are valued
Self-directed teams
Minutes
Documentation
Merit pay
24. The sum of activities a person performs to meet goals and/or to further his or her career
Individual performance of objectives
Root cause
Professional Development
Shift leaders
25. To plan or appoint employees to work at a certain time and date
Scheduling
Warm-up activity
Directing
Problem-solving team
26. A meeting between the employer and employee when the employee leaves the company
Value Statement
Exit interview
Historical sales information
Vision Statement
27. A chart that shows which days and times the management staff is expected to work
Delegation
Motivation
Crisis
Management schedule
28. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Self-disclosure
Controllable costs
Documentation
29. A chart that shows employees what days and hours they are expected to work
Objective
Affection
Crew schedule
Spin
30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Principles
Stress Management
Contingency plan
Ground rules
31. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Decoding
Federal-State Unemployment Compensation Laws
Storming
Brainstorming meetings
32. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Professionalism
Networking
Action item
33. An assembly of people for the purpose of discussing or making decisions about some topics
Debrief meeting
Meeting
Self-directed teams
Internal communication
34. Meetings involving a group or team whose purpose is to tackle a problem
Involuntary termination
Mediation
Problem-solving meetings
Budget
35. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Strategic priority
Formal communication
Organizational communication
Standard
36. Dollar amounts in addition to the regular wage and salary
Fair Labor Standards Act (FLSA)
Bonuses
Meeting
Environmental noise
37. Brief meetings in which the goal is to decide and commit to action
Action meetings
Preventable crisis
Family and Medical Leave Act (FMLA)
Conflict resolution
38. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Deployment chart
Listening
Involuntary termination
Meeting
39. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Work styles
Mediation
Conflict resolution
40. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Mission Statement
Fair Labor Standards Act (FLSA)
Problem solving
Affection
41. Any sound that interferes with clear reception
Cross-training
SWOT analysis
Sales projections
Environmental noise
42. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Message context
Controllable costs
Norming
43. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Evacuation
Fair Labor Standards Act (FLSA)
Forming
Call/emergency meetings
44. The many expressions and movements of a speaker that convey additional information about the message being given
Inclusion
Voluntary termination
Nonverbal communication
Action plan
45. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Negotiation
Environmental noise
Performance standard
Forming
46. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Goal
Warm-up activity
Supporting
Facilitator
47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Sexual harassment
Unpreventable crisis
Warm-up activity
Involuntary termination
48. Describes what an organization wants to become and why it exists
Cross-training
Arbitration
Vision Statement
Delegation
49. Being unfairly partial to one or more employees
Unstructured exit interview
Salaries
Problem-solving meetings
Favoritism
50. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Interpersonal communication
Floaters
Terminable acts
Teamwork
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