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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Networking
Decoding
Stress Management
2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Semivariable costs
Forming
Conflict resolution
Progressive disciplinary action
3. Statements of desired results
Inclusion
Goal
Encoding
Semivariable costs
4. Dollar amounts in addition to the regular wage and salary
Teamwork
Internal communication
Bonuses
Sales projections
5. Set by management to ensure the operation's profitability
Decoding
Self-disclosure
Payroll standards
Action plan
6. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Principles
Facilitator
Call/emergency meetings
Contact list
7. Meetings involving a group or team whose purpose is to tackle a problem
Listening
Supporting
Problem-solving meetings
Planning
8. A specific description or statement of what a manager wants to achieve
Workplace Ethics
Salaries
Objective
Preventable crisis
9. A method of collecting ideas from all participants without criticism or judgment
Parking lot
Empathy
Federal-State Unemployment Compensation Laws
Brainstorming
10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Problem solving
Organizational communication
Salaries
Alternative
11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Environmental noise
Wage
Problem-solving model
Cross-training
12. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Problem-solving model
Facilitator
Ground rules
Budget
13. The medium through which the message will be communicated
Message channel
Stress
Floaters
Listening
14. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Wage
Cross-functional team
Compensation
Forming
15. Putting a positive thought into the public's mind following a negative situation
Family and Medical Leave Act (FMLA)
Message context
Spin
Environmental noise
16. The many expressions and movements of a speaker that convey additional information about the message being given
Debrief meeting
SWOT analysis
Nonverbal communication
Accountability
17. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Storming
Core values
Historical sales information
Deployment chart
18. The originator and developer of the information that will be communicated
Agenda
Encoding
Standard
Information sender
19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
SWOT analysis
Brainstorming meetings
Principles
Semivariable costs
20. Any message presented to staff to create a cohesive and productive workforce
Performance review cycles
Fair Labor Standards Act (FLSA)
Warm-up activity
Internal communication
21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Time Management
Communication
Environmental noise
Decoding
22. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Core values
Cross-functional team
Motivation
23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Self-disclosure
Shift leaders
Goal
Mediation
24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Meeting
Evacuation
Controllable costs
Sexual harassment
25. Simply stated criteria used to determine whether a goal has been met
Standard
Budget
Encoding
Mediation
26. These goals focus on broad statements of what the organization as a whole wants to achieve
Management
Organizational goals
Contingency plan
Workplace Ethics
27. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Listening
Unstructured exit interview
Individual performance of objectives
Sexual harassment
28. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Sales projections
Team
Parking lot
Ground rules
29. A strategy to share information that the receiver would not normally know
Decoding
Problem
Self-disclosure
Favoritism
30. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Bonuses
Information sender
Agenda
31. A conversation without prepared questions
Standard
Contingency plan
Evacuation
Unstructured exit interview
32. Refers to the need to develop relationships with people as individuals or in groups
Affection
Shift leaders
Stress
Time Management
33. Sees team members settling their differences and developing more cohesive and trusting work relationships
Brainstorming
Nepotism
Norming
Cross-training
34. Meals to be served
Core values
Covers
Brainstorming
Performance standard
35. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Norming
Strategic priority
Informal communication
36. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Performing
Time Management
Preventable crisis
37. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Accountability
Employee absence policy
Personal treatment
38. A strategy of steps to carry out so that a problem does not recur
Minutes
Agenda
Action plan
Noncontrollable costs
39. Team members can analyze and solve problems effectively together
Controllable costs
Family and Medical Leave Act (FMLA)
Performing
Fair Labor Standards Act (FLSA)
40. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Internal communication
Information sender
Problem-solving model
Teamwork
41. All aspects of the project are evaluated
Performance standard
Time-off request policy
Debrief meeting
Budget
42. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Stress Management
Motivators/Satisfiers
Message
Brainstorming meetings
43. Meetings that share communication
Standard
Management schedule
Fair Labor Standards Act (FLSA)
Information meetings
44. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Salaries
Scheduling
Environmental noise
45. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Environmental noise
Bonuses
Crew schedule
Professionalism
46. A meeting between the employer and employee when the employee leaves the company
Principles
Exit interview
Vision Statement
Debrief meeting
47. Expand the responsibilities of a particular group of employees
Accountability
Motivators/Satisfiers
Interfunctional team
Message
48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Professional Development
Family and Medical Leave Act (FMLA)
Budget
Crew schedule
49. Simply an account of past sales volumes in a foodservice operation
Self-directed teams
Historical sales information
Goal
Action meetings
50. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Information receiver
Value Statement
Action plan
Listening