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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Standard
Shift leaders
Negotiation
2. Discussion between involved people with the goal of reaching an agreement that both can accept
Media policy
Negotiation
Historical sales information
Nonverbal communication
3. Describes what an organization wants to become and why it exists
SWOT analysis
Problem-solving meetings
Standard
Vision Statement
4. Meals to be served
Covers
Message context
Supporting
Progressive disciplinary action
5. Uses a definite format that involves a set of questions to chart the employee's response
Time-off request policy
Commissions
Structured exit interview
Performing
6. A group of individuals who operate as a unit for an assigned task or goal
Team
Problem
Performing
Brainstorming meetings
7. Someone who assists in making the meeting run easier
Next steps
Mentor
Facilitator
Information meetings
8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Control
Floaters
Directing
Contingency plan
9. Serve as a set of standards by which an organization operates
Value Statement
Master schedule
Action plan
Self-disclosure
10. A specific point associated with an agenda item that needs some type of action performed
Mentor
Action item
Unstructured exit interview
Team
11. Guidelines and procedures that explain how employees must notify management if they are unable to work
Personal treatment
Brainstorming meetings
Floaters
Employee absence policy
12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Mission Statement
Core values
Workplace Ethics
Ground rules
13. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Meeting
Next steps
Crew schedule
Organizational goals
14. The process of removing customers and employees from the premises when a crisis occurs
Contingency plan
Professionalism
Problem-solving model
Evacuation
15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Networking
Conflict resolution
Motivation
16. A process of working with and through others to get a significant task or project completed
Delegation
Brainstorming
Media policy
Work styles
17. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Wage
Action item
Affection
18. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Conflict resolution
Internal communication
Problem solving
Unstructured exit interview
19. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Work styles
Core values
Facilitator
20. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Parking lot
Formal communication
Media policy
Debrief meeting
21. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Structured exit interview
Motivators/Satisfiers
Individual performance of objectives
Problem-solving meetings
22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Core values
Spin
Organizational goals
Ground rules
23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Standard
Fair Labor Standards Act (FLSA)
Conflict resolution
Shift leaders
24. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Salaries
Root cause
Leadership
25. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Sales projections
Certification
Performance review cycles
Fair Labor Standards Act (FLSA)
26. Includes key personnel to be notified in the event of a crisis - such as each member of management
Problem-solving team
Norming
Internal communication
Contact list
27. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Control
Teamwork
Brainstorming
Parking lot
28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Evacuation
Forming
Media policy
Networking
29. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Merit pay
Stress Management
Shift leaders
Networking
30. A potential solution to a problem
Contingency plan
Vision Statement
Debrief meeting
Alternative
31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Compensation
Unstructured exit interview
Controllable costs
Cross-functional team
32. Meetings involving a group or team whose purpose is to tackle a problem
Wage
Employee absence policy
Problem-solving meetings
Mediation
33. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Stress
Salaries
Leadership
34. Providing encouragement - listening more than telling - and promoting team discussions
Payroll standards
Bonuses
Supporting
Standard
35. A strategy to share information that the receiver would not normally know
Sexual harassment
Performing
Message context
Self-disclosure
36. The budgeted dollar amount for each type of cost
Organizational goals
Collective bargaining agreement
Standard
Exit interview
37. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Work styles
Floaters
Evacuation
Unpreventable crisis
38. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Semivariable costs
Storming
Objective
Sexual harassment
39. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Wage
Problem-solving team
Strategic priority
40. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Debrief meeting
Warm-up activity
Inclusion
Conflict resolution
41. Govern unemployment compensation
Empathy
Federal-State Unemployment Compensation Laws
SWOT analysis
Vision Statement
42. A standard by which something can be measured or judged
Benchmark
Next steps
Directing
Objective
43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Standard
Stress
Information receiver
Norming
44. A strategy of steps to carry out so that a problem does not recur
Action plan
Master schedule
Payroll standards
Stress Management
45. An event that happens without warning and normally affects a number of people
Documentation
Benchmark
Crisis
Exit interview
46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Payroll standards
Shift leaders
Federal-State Unemployment Compensation Laws
47. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Budget
Measurable results
Forming
Brainstorming
48. A conversation without prepared questions
Standard
Deployment chart
Unstructured exit interview
Contingency plan
49. Represent a select few of the highest concerns of the company
Control
Sales projections
Employee absence policy
Strategic priority
50. Refines the vision statement by stating the purpose of the organization to employees and customers
Professional Development
Teamwork
Mission Statement
Problem