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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Warm-up activity
Documentation
Floaters
Problem solving
2. A catastrophe that can be precluded from happening
Preventable crisis
Performance review cycles
Unpreventable crisis
Agenda
3. The action or situation that initiates the problem
Mission Statement
Self-disclosure
Root cause
Communication
4. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Warm-up activity
Unstructured exit interview
Environmental noise
5. A report written by management reiterating the problem and its solution
Fair Labor Standards Act (FLSA)
Standard
Documentation
Sexual harassment
6. Any message presented to staff to create a cohesive and productive workforce
Cross-functional team
Nonverbal communication
Ground rules
Internal communication
7. Guidelines and procedures that explain how employees must notify management if they are unable to work
Information receiver
Measurable results
Directing
Employee absence policy
8. Set by management to ensure the operation's profitability
Leadership
Teamwork
Payroll standards
Motivation
9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Planning
Parking lot
Collective bargaining agreement
Brainstorming
10. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Arbitration
Time-off request policy
Interpersonal communication
11. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Personal treatment
Goal
Conflict resolution
Teamwork
12. These objectives link to the organizational goals and help produce the desired outcome
Media policy
Parking lot
Departmental/team objectives
Information receiver
13. Expand the responsibilities of a particular group of employees
Organizational goals
Interfunctional team
Family and Medical Leave Act (FMLA)
Evacuation
14. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Sexual harassment
Sales projections
Negotiation
15. A specific description or statement of what a manager wants to achieve
Standard
Objective
Payroll standards
Warm-up activity
16. Meals to be served
Covers
Interfunctional team
Performance review cycles
Performance standard
17. Statements of desired results
Goal
Action item
Master schedule
Next steps
18. Describes what an organization wants to become and why it exists
Performance review cycles
Vision Statement
Exit interview
Empathy
19. Uses a definite format that involves a set of questions to chart the employee's response
Action item
Payroll standards
Problem-solving meetings
Structured exit interview
20. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Norming
Departmental/team objectives
Crisis
21. Created for the specific purpose of solving an immediate problem
Vision Statement
Favoritism
Problem-solving team
Covers
22. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Affection
Leadership
Compensation
Call/emergency meetings
23. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Employee absence policy
Fair Labor Standards Act (FLSA)
Performance standard
24. Simply an account of past sales volumes in a foodservice operation
Agenda
Stress Management
Historical sales information
Supporting
25. Represent a select few of the highest concerns of the company
Message channel
Professional Development
Self-disclosure
Strategic priority
26. The process of removing customers and employees from the premises when a crisis occurs
Crew schedule
Evacuation
Meeting
Formal communication
27. The person for whom the communication is intended
Accountability
Information meetings
Information receiver
Salaries
28. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Debrief meeting
Performance review cycles
Individual performance of objectives
29. Refers to the need to feel a part of a group
Contact list
Inclusion
Cross-training
Floaters
30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Motivation
Information meetings
Planning
Debrief meeting
31. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Leadership
Listening
Commissions
Evacuation
32. Occurs when an employee - of his or her own free will - decides to leave an organization
Problem
Voluntary termination
Management
Message context
33. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Problem-solving meetings
Inclusion
Conflict resolution
Involuntary termination
34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Root cause
Sexual harassment
Departmental/team objectives
Planning
35. A method of collecting ideas from all participants without criticism or judgment
Performance standard
Brainstorming
Planning
Core values
36. The many expressions and movements of a speaker that convey additional information about the message being given
Unstructured exit interview
Action plan
Self-disclosure
Nonverbal communication
37. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Delegation
Performance review cycles
Unstructured exit interview
Accountability
38. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Compensation
Formal communication
Leadership
Conflict resolution
39. A chart that shows employees what days and hours they are expected to work
Crew schedule
Norming
Employee absence policy
Motivators/Satisfiers
40. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Individual performance of objectives
Information meetings
Mediation
41. These goals focus on broad statements of what the organization as a whole wants to achieve
Sales projections
Minutes
Delegation
Organizational goals
42. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Self-disclosure
Forming
Value Statement
Spin
43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Historical sales information
Negotiation
Stress
Standard
44. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Listening
Evacuation
Communication
Leadership
45. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Problem-solving model
Shift leaders
Warm-up activity
Problem-solving team
46. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Problem-solving meetings
Shift leaders
Brainstorming
Leadership
47. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Planning
Arbitration
Crisis
48. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Favoritism
Management schedule
Management
Minutes
49. Any sound that interferes with clear reception
Noncontrollable costs
Environmental noise
Ground rules
Forming
50. The budgeted dollar amount for each type of cost
Standard
Merit pay
Payroll standards
Federal-State Unemployment Compensation Laws