Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meals to be served






2. Intact work units of a small group of employees who manage many daily operational issues with little supervision






3. A question or situation that needs an answer or a solution






4. A specific description or statement of what a manager wants to achieve






5. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






6. Represent a select few of the highest concerns of the company






7. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






10. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






11. Created for the specific purpose of solving an immediate problem






12. The action or situation that initiates the problem






13. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






14. A group of individuals who operate as a unit for an assigned task or goal






15. A standard by which something can be measured or judged






16. The execution of processes and the use of tools that increase a person's efficiency and productivity






17. The procedure and guidelines for employees to follow when they want time off from work






18. Meetings that share communication






19. The sum of activities a person performs to meet goals and/or to further his or her career






20. Serve as a set of standards by which an organization operates






21. A catastrophe that can be precluded from happening






22. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






23. A process of working with and through others to get a significant task or project completed






24. Occurs when an employee - of his or her own free will - decides to leave an organization






25. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






26. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






27. Set by management to ensure the operation's profitability






28. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






29. The receiver's process of translating the sender's message into a meaningful form






30. The medium through which the message will be communicated






31. Refers to the need to develop relationships with people as individuals or in groups






32. Simply an account of past sales volumes in a foodservice operation






33. A chart that shows employees what days and hours they are expected to work






34. An estimate of future sales based on historical sales records and other information viewed as relevant by management






35. The standards of conduct or set of values and principles an individual or organization applies to work






36. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






37. A template used for creating weekly employee schedules






38. Refers to the need to exercise leadership and apply authority over others






39. Expand the responsibilities of a particular group of employees






40. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






41. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






42. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






43. Describes what an organization wants to become and why it exists






44. All types of wages combined with other rewards or benefits that the employee receives as part of a package






45. Any sound that interferes with clear reception






46. These objectives link to the organizational goals and help produce the desired outcome






47. Any message presented to staff to create a cohesive and productive workforce






48. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






49. The degree of responsibility an individual has to an activity






50. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed