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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The budgeted dollar amount for each type of cost
Standard
Strategic priority
Evacuation
Federal-State Unemployment Compensation Laws
2. Describes what an organization wants to become and why it exists
Budget
Master schedule
Vision Statement
Planning
3. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Bonuses
Forming
Personal treatment
4. Costs that management can control
Call/emergency meetings
Facilitator
Controllable costs
Certification
5. Simply stated criteria used to determine whether a goal has been met
Progressive disciplinary action
Historical sales information
Exit interview
Standard
6. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Bonuses
Inclusion
Ground rules
Core values
7. A chart that shows employees what days and hours they are expected to work
Value Statement
Message channel
Core values
Crew schedule
8. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Leadership
Collective bargaining agreement
Performance review cycles
Arbitration
9. The medium through which the message will be communicated
Involuntary termination
Message channel
Management
Problem-solving team
10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Controllable costs
Informal communication
Fair Labor Standards Act (FLSA)
11. A group of individuals who operate as a unit for an assigned task or goal
Team
Ground rules
Root cause
Time Management
12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Mission Statement
Delegation
Affection
Measurable results
13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Formal communication
Teamwork
Floaters
14. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Conflict resolution
Progressive disciplinary action
Time-off request policy
Stress Management
15. The originator and developer of the information that will be communicated
Media policy
Federal-State Unemployment Compensation Laws
Evacuation
Information sender
16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Collective bargaining agreement
Management
Employee absence policy
Leadership
17. A catastrophe that can be precluded from happening
Historical sales information
Mission Statement
Preventable crisis
Management
18. The standards of conduct or set of values and principles an individual or organization applies to work
Historical sales information
Workplace Ethics
Progressive disciplinary action
Next steps
19. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Time-off request policy
Delegation
Mission Statement
Scheduling
20. Actions by an employee that typically cause immediate termination
Informal communication
Structured exit interview
Mission Statement
Terminable acts
21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Professional Development
Semivariable costs
Unpreventable crisis
Sexual harassment
22. A method of collecting ideas from all participants without criticism or judgment
Problem-solving meetings
Delegation
Shift leaders
Brainstorming
23. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Interpersonal communication
Goal
Core values
24. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Deployment chart
Media policy
Conflict resolution
Collective bargaining agreement
25. Includes key personnel to be notified in the event of a crisis - such as each member of management
Cross-training
Payroll standards
Exit interview
Contact list
26. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Problem
Message channel
Forming
Alternative
27. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Fair Labor Standards Act (FLSA)
Payroll standards
Media policy
Brainstorming
28. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Professionalism
Budget
Interpersonal communication
Sales projections
29. A question or situation that needs an answer or a solution
Collective bargaining agreement
Mediation
Action item
Problem
30. The execution of processes and the use of tools that increase a person's efficiency and productivity
Noncontrollable costs
Time Management
Structured exit interview
Semivariable costs
31. Statements of desired results
Standard
Problem-solving meetings
Goal
Nonverbal communication
32. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Progressive disciplinary action
Standard
Shift leaders
Time-off request policy
33. Refines the vision statement by stating the purpose of the organization to employees and customers
Motivators/Satisfiers
Teamwork
Objective
Mission Statement
34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Mission Statement
Alternative
Communication
35. Someone who assists in making the meeting run easier
Parking lot
Facilitator
Teamwork
Stress Management
36. Any sound that interferes with clear reception
Environmental noise
Work styles
Negotiation
Family and Medical Leave Act (FMLA)
37. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Individual performance of objectives
Budget
Family and Medical Leave Act (FMLA)
Forming
38. Dollar amounts in addition to the regular wage and salary
Bonuses
Mission Statement
Professionalism
Terminable acts
39. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Favoritism
Decoding
Brainstorming meetings
40. An additional sum paid to an employee whose work is superior and whose services are valued
Stress Management
Mediation
Contingency plan
Merit pay
41. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Internal communication
Collective bargaining agreement
Decoding
Core values
42. Costs that management cannot control
Spin
Noncontrollable costs
Leadership
Unpreventable crisis
43. The action or situation that initiates the problem
Vision Statement
Spin
Master schedule
Root cause
44. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Documentation
Personal treatment
Minutes
45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Environmental noise
Mediation
Self-directed teams
Leadership
46. Serve as a set of standards by which an organization operates
Involuntary termination
Nepotism
Value Statement
Delegation
47. Sees team members settling their differences and developing more cohesive and trusting work relationships
Value Statement
Norming
Action item
Delegation
48. To plan or appoint employees to work at a certain time and date
Problem-solving model
Delegation
Scheduling
Workplace Ethics
49. Being unfairly partial to one or more employees
Negotiation
Goal
Ground rules
Favoritism
50. Refers to the need to feel a part of a group
Inclusion
Mentor
Stress Management
Work styles