Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of collecting ideas from all participants without criticism or judgment






2. Costs that management can control






3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






4. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






5. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






7. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






8. A strategy of steps to carry out so that a problem does not recur






9. Set by management to ensure the operation's profitability






10. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






11. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






12. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






13. Providing encouragement - listening more than telling - and promoting team discussions






14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






15. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






16. Developing the message to be sent






17. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






18. The receiver's process of translating the sender's message into a meaningful form






19. The person for whom the communication is intended






20. Any sound that interferes with clear reception






21. Expand the responsibilities of a particular group of employees






22. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






23. An estimate of future sales based on historical sales records and other information viewed as relevant by management






24. The action or situation that initiates the problem






25. The execution of processes and the use of tools that increase a person's efficiency and productivity






26. Shows which job classifications are essential or primary to staff and which are secondary






27. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






28. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






29. Refers to the need to develop relationships with people as individuals or in groups






30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






31. A meeting between the employer and employee when the employee leaves the company






32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






33. A specific point associated with an agenda item that needs some type of action performed






34. Team members can analyze and solve problems effectively together






35. Costs that management cannot control






36. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






37. Personal characteristics that are work-related






38. Brief meetings in which the goal is to decide and commit to action






39. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






40. Meals to be served






41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






42. Being unfairly partial to one or more employees






43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. Guidelines for conduct that have enduring and lasting value to a society or organization






46. All types of wages combined with other rewards or benefits that the employee receives as part of a package






47. Meetings that share communication






48. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






49. A group of individuals who operate as a unit for an assigned task or goal






50. All aspects of the project are evaluated