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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Individual performance of objectives
Organizational goals
Message channel
Networking
2. The action or situation that initiates the problem
Storming
Message
Root cause
Fair Labor Standards Act (FLSA)
3. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Management schedule
Leadership
Self-directed teams
Problem solving
4. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Professional Development
Action meetings
Next steps
5. Team members can analyze and solve problems effectively together
Individual performance of objectives
Floaters
Performing
Interpersonal communication
6. All aspects of the project are evaluated
Mediation
Debrief meeting
Parking lot
Evacuation
7. Being unfairly partial to one or more employees
Favoritism
SWOT analysis
Performance review cycles
Time Management
8. The act of identifying with the feelings - thoughts - or attitudes of another person
Self-disclosure
Motivators/Satisfiers
Supporting
Empathy
9. A standard by which something can be measured or judged
Benchmark
Stress Management
Management schedule
Brainstorming meetings
10. These objectives link to the organizational goals and help produce the desired outcome
Nepotism
Departmental/team objectives
Delegation
Interfunctional team
11. An event that happens without warning and normally affects a number of people
Conflict resolution
Listening
Crisis
Professional Development
12. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Commissions
Problem-solving team
Progressive disciplinary action
13. Expand the responsibilities of a particular group of employees
Interfunctional team
Message channel
Management schedule
Media policy
14. A process of working with and through others to get a significant task or project completed
Vision Statement
Meeting
Delegation
Forming
15. Serve as a set of standards by which an organization operates
Historical sales information
Merit pay
Value Statement
Time Management
16. Meals to be served
Semivariable costs
Covers
Root cause
Message context
17. Refers to the need to feel a part of a group
Structured exit interview
Communication
Inclusion
Conflict resolution
18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Payroll standards
Time Management
Master schedule
19. Refers to the need to exercise leadership and apply authority over others
Control
Deployment chart
Motivation
Terminable acts
20. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Time-off request policy
Information meetings
Decoding
Teamwork
21. Costs that management can control
Controllable costs
SWOT analysis
Motivators/Satisfiers
Problem-solving model
22. Statements of desired results
Workplace Ethics
Departmental/team objectives
Preventable crisis
Goal
23. Personal characteristics that are work-related
Standard
Wage
Terminable acts
Work styles
24. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Individual performance of objectives
Brainstorming meetings
Encoding
Problem solving
25. To plan or appoint employees to work at a certain time and date
Scheduling
Norming
Certification
Performance review cycles
26. The receiver's process of translating the sender's message into a meaningful form
Problem
Time-off request policy
Decoding
Budget
27. These goals focus on broad statements of what the organization as a whole wants to achieve
Alternative
Involuntary termination
Organizational goals
Nonverbal communication
28. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Next steps
Formal communication
Problem-solving model
Salaries
29. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Planning
Personal treatment
Scheduling
Evacuation
30. Discussion between involved people with the goal of reaching an agreement that both can accept
Nepotism
Negotiation
Debrief meeting
Supporting
31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Forming
Nepotism
Decoding
Cross-training
32. Guidelines and procedures that explain how employees must notify management if they are unable to work
Message context
Employee absence policy
Interfunctional team
Encoding
33. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Crisis
Motivation
Action meetings
Accountability
34. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Controllable costs
Progressive disciplinary action
Terminable acts
Stress
35. Costs that management cannot control
Controllable costs
Noncontrollable costs
Team
Affection
36. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Problem-solving model
Negotiation
Meeting
37. Describes what an organization wants to become and why it exists
Salaries
Facilitator
Vision Statement
Progressive disciplinary action
38. Created for the specific purpose of solving an immediate problem
Minutes
Accountability
Communication
Problem-solving team
39. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Exit interview
Involuntary termination
Measurable results
Delegation
40. A meeting between the employer and employee when the employee leaves the company
Collective bargaining agreement
Exit interview
Planning
Sexual harassment
41. The medium through which the message will be communicated
Message context
Terminable acts
Message channel
Family and Medical Leave Act (FMLA)
42. A specific description or statement of what a manager wants to achieve
Objective
Performance review cycles
Empathy
Encoding
43. Set by management to ensure the operation's profitability
Semivariable costs
Workplace Ethics
Media policy
Payroll standards
44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Accountability
Work styles
Contingency plan
Action item
45. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Meeting
Storming
Semivariable costs
Interpersonal communication
46. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Mediation
Informal communication
Accountability
47. A strategy to share information that the receiver would not normally know
Self-disclosure
Sales projections
Organizational communication
Controllable costs
48. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Preventable crisis
Minutes
Terminable acts
Organizational goals
49. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Norming
Media policy
Stress Management
50. Providing encouragement - listening more than telling - and promoting team discussions
Measurable results
Supporting
Professional Development
Merit pay
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