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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Documentation
Cross-functional team
Individual performance of objectives
2. Any message presented to staff to create a cohesive and productive workforce
Core values
Internal communication
Value Statement
Payroll standards
3. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Encoding
Next steps
Fair Labor Standards Act (FLSA)
4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Action plan
Value Statement
Unstructured exit interview
Semivariable costs
5. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Problem-solving team
Contact list
Problem solving
Next steps
6. Govern unemployment compensation
Strategic priority
Information sender
Federal-State Unemployment Compensation Laws
Mentor
7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Nepotism
Benchmark
Motivation
Structured exit interview
8. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Standard
Certification
Team
9. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Interfunctional team
Exit interview
Professionalism
Fair Labor Standards Act (FLSA)
10. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Compensation
Motivators/Satisfiers
Controllable costs
Agenda
11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Action plan
Organizational communication
Payroll standards
Voluntary termination
12. The procedure and guidelines for employees to follow when they want time off from work
Brainstorming meetings
Vision Statement
Time-off request policy
Management
13. A template used for creating weekly employee schedules
Problem
Standard
Master schedule
Media policy
14. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Fair Labor Standards Act (FLSA)
Motivators/Satisfiers
Leadership
15. A meeting between the employer and employee when the employee leaves the company
Warm-up activity
Work styles
Exit interview
Performing
16. Dollar amounts in addition to the regular wage and salary
Bonuses
Networking
Formal communication
Historical sales information
17. An additional sum paid to an employee whose work is superior and whose services are valued
Employee absence policy
Controllable costs
Brainstorming
Merit pay
18. Developing the message to be sent
Favoritism
Team
Forming
Encoding
19. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Meeting
Problem
Environmental noise
20. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Objective
Semivariable costs
Personal treatment
Negotiation
21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Mission Statement
Shift leaders
Contingency plan
Standard
22. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Workplace Ethics
Crisis
Fair Labor Standards Act (FLSA)
23. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Cross-functional team
Teamwork
Workplace Ethics
24. A specific description or statement of what a manager wants to achieve
Networking
Listening
Favoritism
Objective
25. A catastrophe that cannot be stopped from happening
Brainstorming meetings
Shift leaders
Facilitator
Unpreventable crisis
26. Team members can analyze and solve problems effectively together
Performing
Crisis
Work styles
Mediation
27. To explore all of a problem's potential causes
Noncontrollable costs
Problem-solving model
Strategic priority
Informal communication
28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Ground rules
Supporting
Cross-training
Media policy
29. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Terminable acts
Self-disclosure
Brainstorming meetings
30. Statements of desired results
Fair Labor Standards Act (FLSA)
Arbitration
Goal
Supporting
31. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Interfunctional team
Next steps
Objective
32. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Action plan
Contact list
Merit pay
Listening
33. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Evacuation
Management
Brainstorming meetings
Vision Statement
34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Problem-solving team
Interfunctional team
Individual performance of objectives
Teamwork
35. The execution of processes and the use of tools that increase a person's efficiency and productivity
Parking lot
Vision Statement
Controllable costs
Time Management
36. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Action plan
Fair Labor Standards Act (FLSA)
Debrief meeting
37. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Commissions
Budget
Vision Statement
38. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Ground rules
Objective
SWOT analysis
Merit pay
39. Simply an account of past sales volumes in a foodservice operation
Salaries
Spin
Bonuses
Historical sales information
40. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Arbitration
Performance review cycles
Networking
Motivation
41. A strategy of steps to carry out so that a problem does not recur
Cross-training
Teamwork
Commissions
Action plan
42. A criterion set by management that measures the quality and quantity of an employee's work
Collective bargaining agreement
Progressive disciplinary action
Performance standard
Work styles
43. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Vision Statement
Storming
Facilitator
Call/emergency meetings
44. An event that happens without warning and normally affects a number of people
Crisis
Cross-functional team
Problem-solving model
Self-directed teams
45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Problem-solving meetings
Warm-up activity
Mission Statement
Sexual harassment
46. Personal characteristics that are work-related
Historical sales information
Stress
Work styles
Action item
47. The originator and developer of the information that will be communicated
Debrief meeting
Information sender
Time Management
Organizational goals
48. Refers to the need to develop relationships with people as individuals or in groups
Control
Affection
Arbitration
Noncontrollable costs
49. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Unstructured exit interview
Stress Management
Time-off request policy
50. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Listening
Organizational goals
Alternative