Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work






2. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






3. The environment that a message travels through






4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






5. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






6. Dollar amounts in addition to the regular wage and salary






7. A meeting between the employer and employee when the employee leaves the company






8. A strategy of steps to carry out so that a problem does not recur






9. Serve as a set of standards by which an organization operates






10. The action or situation that initiates the problem






11. Factors that incite an employee to put out more effort and enthusiasm for his or her job






12. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






13. A quick - interactive activity that prepares people to focus on the meeting and its objectives






14. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






15. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






16. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






17. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






18. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






19. Discussion between involved people with the goal of reaching an agreement that both can accept






20. An estimate of future sales based on historical sales records and other information viewed as relevant by management






21. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






22. Putting a positive thought into the public's mind following a negative situation






23. Sees team members settling their differences and developing more cohesive and trusting work relationships






24. Simply an account of past sales volumes in a foodservice operation






25. The procedure and guidelines for employees to follow when they want time off from work






26. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






27. Expand the responsibilities of a particular group of employees






28. Describes what an organization wants to become and why it exists






29. The many expressions and movements of a speaker that convey additional information about the message being given






30. A method of collecting ideas from all participants without criticism or judgment






31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






32. A conversation without prepared questions






33. A question or situation that needs an answer or a solution






34. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






35. Any sound that interferes with clear reception






36. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






37. Occurs when an employee - of his or her own free will - decides to leave an organization






38. Team members can analyze and solve problems effectively together






39. A potential solution to a problem






40. A chart that shows employees what days and hours they are expected to work






41. Tend to be associated with management positions since they are fixed dollar amounts for compensation






42. An additional sum paid to an employee whose work is superior and whose services are valued






43. A criterion set by management that measures the quality and quantity of an employee's work






44. Govern unemployment compensation






45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






46. The person for whom the communication is intended






47. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






48. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






49. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






50. A catastrophe that can be precluded from happening