Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management cannot control






2. All types of wages combined with other rewards or benefits that the employee receives as part of a package






3. An additional sum paid to an employee whose work is superior and whose services are valued






4. Sees team members settling their differences and developing more cohesive and trusting work relationships






5. Someone who assists in making the meeting run easier






6. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






7. Refers to the need to exercise leadership and apply authority over others






8. Any message presented to staff to create a cohesive and productive workforce






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. Statements of desired results






11. A specific description or statement of what a manager wants to achieve






12. Team members can analyze and solve problems effectively together






13. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






14. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






15. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






17. Serve as a set of standards by which an organization operates






18. The receiver's process of translating the sender's message into a meaningful form






19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






20. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






21. Occurs when an employee - of his or her own free will - decides to leave an organization






22. The many expressions and movements of a speaker that convey additional information about the message being given






23. To explore all of a problem's potential causes






24. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






25. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






26. A meeting between the employer and employee when the employee leaves the company






27. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






28. The procedure and guidelines for employees to follow when they want time off from work






29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






30. The degree of responsibility an individual has to an activity






31. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






32. Refines the vision statement by stating the purpose of the organization to employees and customers






33. A group of individuals who operate as a unit for an assigned task or goal






34. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






35. The person for whom the communication is intended






36. Intact work units of a small group of employees who manage many daily operational issues with little supervision






37. Costs that management can control






38. An estimate of future sales based on historical sales records and other information viewed as relevant by management






39. Meals to be served






40. Shows which job classifications are essential or primary to staff and which are secondary






41. These objectives link to the organizational goals and help produce the desired outcome






42. The action or situation that initiates the problem






43. A chart that shows employees what days and hours they are expected to work






44. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






45. Created for the specific purpose of solving an immediate problem






46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






47. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






48. A question or situation that needs an answer or a solution






49. Guidelines for conduct that have enduring and lasting value to a society or organization






50. Expand the responsibilities of a particular group of employees