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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes what an organization wants to become and why it exists
Cross-functional team
Informal communication
Fair Labor Standards Act (FLSA)
Vision Statement
2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Storming
Planning
Organizational communication
Voluntary termination
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Next steps
Meeting
Communication
4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Management schedule
Budget
Encoding
5. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Planning
Professional Development
Semivariable costs
6. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Warm-up activity
Cross-functional team
Organizational communication
Benchmark
7. A standard by which something can be measured or judged
Agenda
Debrief meeting
Benchmark
Meeting
8. Refers to the need to feel a part of a group
Parking lot
Individual performance of objectives
Accountability
Inclusion
9. Represent a select few of the highest concerns of the company
Family and Medical Leave Act (FMLA)
Problem solving
Information receiver
Strategic priority
10. The environment that a message travels through
Message context
Message
Internal communication
Performance review cycles
11. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Contact list
Teamwork
Floaters
12. Dollar amounts in addition to the regular wage and salary
Mentor
Problem-solving model
Bonuses
Ground rules
13. The action or situation that initiates the problem
Networking
Spin
Root cause
Listening
14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Self-directed teams
Inclusion
Structured exit interview
Informal communication
15. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Meeting
Wage
Spin
Fair Labor Standards Act (FLSA)
16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Historical sales information
Brainstorming meetings
Minutes
Agenda
17. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Deployment chart
Federal-State Unemployment Compensation Laws
Problem-solving meetings
18. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Work styles
Performance standard
Wage
Semivariable costs
19. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Action item
Payroll standards
Performance review cycles
Nonverbal communication
20. Expand the responsibilities of a particular group of employees
Formal communication
Compensation
Management schedule
Interfunctional team
21. Created for the specific purpose of solving an immediate problem
Problem-solving team
Scheduling
Stress Management
Affection
22. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Wage
Empathy
Performance review cycles
23. A potential solution to a problem
Teamwork
Alternative
Facilitator
Work styles
24. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
SWOT analysis
Stress Management
Scheduling
Inclusion
25. Guidelines for conduct that have enduring and lasting value to a society or organization
Shift leaders
Involuntary termination
Principles
Message
26. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Inclusion
Team
Parking lot
Leadership
27. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Norming
Ground rules
Conflict resolution
Standard
28. A question or situation that needs an answer or a solution
Performance review cycles
Sexual harassment
Forming
Problem
29. A process of working with and through others to get a significant task or project completed
Favoritism
Delegation
Brainstorming meetings
Interfunctional team
30. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Information meetings
Salaries
Time Management
Progressive disciplinary action
31. A chart that shows employees what days and hours they are expected to work
Crew schedule
Noncontrollable costs
Information meetings
Unpreventable crisis
32. Costs that management can control
Personal treatment
Storming
Controllable costs
Action plan
33. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Individual performance of objectives
Collective bargaining agreement
Sexual harassment
34. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Crew schedule
Federal-State Unemployment Compensation Laws
Norming
35. All aspects of the project are evaluated
Agenda
Team
Debrief meeting
Certification
36. Someone who assists in making the meeting run easier
Sexual harassment
Facilitator
Negotiation
Conflict resolution
37. The execution of processes and the use of tools that increase a person's efficiency and productivity
Merit pay
Time Management
Internal communication
Agenda
38. Brief meetings in which the goal is to decide and commit to action
Standard
Involuntary termination
Delegation
Action meetings
39. A meeting between the employer and employee when the employee leaves the company
Exit interview
Professionalism
Self-directed teams
Team
40. Statements of desired results
Information sender
Goal
Self-directed teams
Conflict resolution
41. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Principles
Listening
Storming
Parking lot
42. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Accountability
Information meetings
Fair Labor Standards Act (FLSA)
Mission Statement
43. Meetings that share communication
Action item
Organizational communication
Information meetings
Involuntary termination
44. Set by management to ensure the operation's profitability
Stress
Payroll standards
Measurable results
Minutes
45. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Standard
Self-directed teams
Alternative
46. A template used for creating weekly employee schedules
Leadership
Master schedule
Shift leaders
Interpersonal communication
47. A catastrophe that cannot be stopped from happening
Family and Medical Leave Act (FMLA)
Management
Unpreventable crisis
Mediation
48. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Organizational goals
Documentation
Information receiver
Formal communication
49. These goals focus on broad statements of what the organization as a whole wants to achieve
Inclusion
Organizational goals
Master schedule
Performance review cycles
50. Developing the message to be sent
Arbitration
Conflict resolution
Encoding
Organizational goals