Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given






2. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






3. Any message presented to staff to create a cohesive and productive workforce






4. Set by management to ensure the operation's profitability






5. All aspects of the project are evaluated






6. An estimate of future sales based on historical sales records and other information viewed as relevant by management






7. A catastrophe that cannot be stopped from happening






8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






9. A potential solution to a problem






10. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






12. Describes what an organization wants to become and why it exists






13. Sees team members settling their differences and developing more cohesive and trusting work relationships






14. The execution of processes and the use of tools that increase a person's efficiency and productivity






15. Dollar amounts in addition to the regular wage and salary






16. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






18. Statements of desired results






19. A catastrophe that can be precluded from happening






20. Brief meetings in which the goal is to decide and commit to action






21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






22. Providing encouragement - listening more than telling - and promoting team discussions






23. A strategy of steps to carry out so that a problem does not recur






24. Tend to be associated with management positions since they are fixed dollar amounts for compensation






25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






26. An event that happens without warning and normally affects a number of people






27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






29. A method of collecting ideas from all participants without criticism or judgment






30. Created for the specific purpose of solving an immediate problem






31. The person for whom the communication is intended






32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






33. Discussion between involved people with the goal of reaching an agreement that both can accept






34. Meetings that share communication






35. The act of identifying with the feelings - thoughts - or attitudes of another person






36. A specific description or statement of what a manager wants to achieve






37. A quick - interactive activity that prepares people to focus on the meeting and its objectives






38. The sum of activities a person performs to meet goals and/or to further his or her career






39. A list of topics that will be reviewed or dealt with at a meeting






40. A report written by management reiterating the problem and its solution






41. Meals to be served






42. Putting a positive thought into the public's mind following a negative situation






43. Serve as a set of standards by which an organization operates






44. A template used for creating weekly employee schedules






45. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






46. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






47. A question or situation that needs an answer or a solution






48. Represent a select few of the highest concerns of the company






49. A criterion set by management that measures the quality and quantity of an employee's work






50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week