Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tend to be associated with management positions since they are fixed dollar amounts for compensation






2. A strategy to share information that the receiver would not normally know






3. Putting a positive thought into the public's mind following a negative situation






4. Costs that management can control






5. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






6. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






7. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






8. Guidelines for conduct that have enduring and lasting value to a society or organization






9. Refers to the need to feel a part of a group






10. A chart that shows which days and times the management staff is expected to work






11. A standard by which something can be measured or judged






12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






13. The execution of processes and the use of tools that increase a person's efficiency and productivity






14. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






15. The many expressions and movements of a speaker that convey additional information about the message being given






16. A conversation without prepared questions






17. A catastrophe that can be precluded from happening






18. Discussion between involved people with the goal of reaching an agreement that both can accept






19. All aspects of the project are evaluated






20. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






21. Expand the responsibilities of a particular group of employees






22. These goals focus on broad statements of what the organization as a whole wants to achieve






23. Providing encouragement - listening more than telling - and promoting team discussions






24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






25. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






26. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






27. Any message presented to staff to create a cohesive and productive workforce






28. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






29. Meals to be served






30. A catastrophe that cannot be stopped from happening






31. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






32. The degree of responsibility an individual has to an activity






33. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






34. The medium through which the message will be communicated






35. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






36. Sees team members settling their differences and developing more cohesive and trusting work relationships






37. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






38. The procedure and guidelines for employees to follow when they want time off from work






39. Any sound that interferes with clear reception






40. Simply stated criteria used to determine whether a goal has been met






41. A strategy of steps to carry out so that a problem does not recur






42. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






43. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






44. The budgeted dollar amount for each type of cost






45. Uses a definite format that involves a set of questions to chart the employee's response






46. To explore all of a problem's potential causes






47. Being unfairly partial to one or more employees






48. An assembly of people for the purpose of discussing or making decisions about some topics






49. A specific description or statement of what a manager wants to achieve






50. Simply an account of past sales volumes in a foodservice operation