Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce






2. Created for the specific purpose of solving an immediate problem






3. Simply stated criteria used to determine whether a goal has been met






4. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






5. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






6. Discussion between involved people with the goal of reaching an agreement that both can accept






7. A strategy to share information that the receiver would not normally know






8. The process of removing customers and employees from the premises when a crisis occurs






9. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






10. The receiver's process of translating the sender's message into a meaningful form






11. A quick - interactive activity that prepares people to focus on the meeting and its objectives






12. Someone who can play the role of a wise advisor for you






13. Refers to the need to exercise leadership and apply authority over others






14. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






15. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






16. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






17. Being unfairly partial to one or more employees






18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






19. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






20. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






21. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






22. Factors that incite an employee to put out more effort and enthusiasm for his or her job






23. Costs that management cannot control






24. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






25. A chart that shows employees what days and hours they are expected to work






26. An additional sum paid to an employee whose work is superior and whose services are valued






27. Describes what an organization wants to become and why it exists






28. Intact work units of a small group of employees who manage many daily operational issues with little supervision






29. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






30. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






31. Refines the vision statement by stating the purpose of the organization to employees and customers






32. The person for whom the communication is intended






33. A report written by management reiterating the problem and its solution






34. The medium through which the message will be communicated






35. Tend to be associated with management positions since they are fixed dollar amounts for compensation






36. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






37. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






38. A question or situation that needs an answer or a solution






39. Any sound that interferes with clear reception






40. Providing encouragement - listening more than telling - and promoting team discussions






41. Set by management to ensure the operation's profitability






42. Costs that management can control






43. Team members can analyze and solve problems effectively together






44. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






45. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






46. A strategy of steps to carry out so that a problem does not recur






47. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






48. An assembly of people for the purpose of discussing or making decisions about some topics






49. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






50. The originator and developer of the information that will be communicated