Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. The receiver's process of translating the sender's message into a meaningful form






3. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






5. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






6. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






7. The environment that a message travels through






8. Developing the message to be sent






9. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






10. To explore all of a problem's potential causes






11. The process of removing customers and employees from the premises when a crisis occurs






12. Occurs when an employee - of his or her own free will - decides to leave an organization






13. A conversation without prepared questions






14. Intact work units of a small group of employees who manage many daily operational issues with little supervision






15. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






16. Represent a select few of the highest concerns of the company






17. Actions by an employee that typically cause immediate termination






18. Refers to the need to exercise leadership and apply authority over others






19. A list of topics that will be reviewed or dealt with at a meeting






20. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






21. Guidelines for conduct that have enduring and lasting value to a society or organization






22. Costs that management cannot control






23. Sees team members settling their differences and developing more cohesive and trusting work relationships






24. The budgeted dollar amount for each type of cost






25. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






26. Refers to the need to develop relationships with people as individuals or in groups






27. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






28. The medium through which the message will be communicated






29. A chart that shows employees what days and hours they are expected to work






30. Uses a definite format that involves a set of questions to chart the employee's response






31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






32. Meals to be served






33. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






34. A quick - interactive activity that prepares people to focus on the meeting and its objectives






35. The act of identifying with the feelings - thoughts - or attitudes of another person






36. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






37. Tend to be associated with management positions since they are fixed dollar amounts for compensation






38. The main connection between the sender and receiver






39. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






40. Dollar amounts in addition to the regular wage and salary






41. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






42. Any sound that interferes with clear reception






43. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






44. Being unfairly partial to one or more employees






45. The person for whom the communication is intended






46. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






47. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






48. The standards of conduct or set of values and principles an individual or organization applies to work






49. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






50. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis