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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who can play the role of a wise advisor for you
Arbitration
Action plan
Mentor
Interfunctional team
2. Any message presented to staff to create a cohesive and productive workforce
Benchmark
Internal communication
Value Statement
Networking
3. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Problem solving
Meeting
Standard
4. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Communication
Supporting
Fair Labor Standards Act (FLSA)
Problem solving
5. Sees team members settling their differences and developing more cohesive and trusting work relationships
Environmental noise
Information sender
Deployment chart
Norming
6. Includes key personnel to be notified in the event of a crisis - such as each member of management
Cross-functional team
Problem
Contact list
Performance review cycles
7. A meeting between the employer and employee when the employee leaves the company
Exit interview
Alternative
Wage
Agenda
8. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Management schedule
Mission Statement
Teamwork
Fair Labor Standards Act (FLSA)
9. Costs that management can control
Self-directed teams
Payroll standards
Structured exit interview
Controllable costs
10. An additional sum paid to an employee whose work is superior and whose services are valued
Mission Statement
Compensation
Merit pay
Favoritism
11. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Arbitration
Sales projections
Personal treatment
Performance review cycles
12. The degree of responsibility an individual has to an activity
Strategic priority
Departmental/team objectives
Accountability
Merit pay
13. Putting a positive thought into the public's mind following a negative situation
Spin
Cross-training
Motivation
Sales projections
14. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Delegation
Strategic priority
Meeting
Nepotism
15. Refines the vision statement by stating the purpose of the organization to employees and customers
Professional Development
Wage
Strategic priority
Mission Statement
16. Meals to be served
Facilitator
Sexual harassment
Covers
Warm-up activity
17. The sum of activities a person performs to meet goals and/or to further his or her career
Problem-solving team
Professional Development
Shift leaders
Management
18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Negotiation
Storming
Standard
Evacuation
19. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Brainstorming
Self-directed teams
Fair Labor Standards Act (FLSA)
Accountability
20. Team members can analyze and solve problems effectively together
Norming
Progressive disciplinary action
Performing
Fair Labor Standards Act (FLSA)
21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Evacuation
Compensation
Internal communication
22. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Forming
Wage
Sales projections
23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Family and Medical Leave Act (FMLA)
Agenda
Core values
Call/emergency meetings
24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Commissions
Payroll standards
Progressive disciplinary action
Conflict resolution
25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Message context
Next steps
Professionalism
Action item
26. A chart that shows employees what days and hours they are expected to work
Call/emergency meetings
Brainstorming meetings
Information sender
Crew schedule
27. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Action meetings
Controllable costs
Historical sales information
28. The many expressions and movements of a speaker that convey additional information about the message being given
Spin
Structured exit interview
Warm-up activity
Nonverbal communication
29. Guidelines and procedures that explain how employees must notify management if they are unable to work
Next steps
Employee absence policy
Contact list
Vision Statement
30. The budgeted dollar amount for each type of cost
Standard
Employee absence policy
Agenda
Crisis
31. A catastrophe that can be precluded from happening
Control
Preventable crisis
Team
Organizational communication
32. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Semivariable costs
Core values
Message channel
33. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Stress
Action item
Departmental/team objectives
34. To explore all of a problem's potential causes
Ground rules
Action meetings
Problem-solving model
Delegation
35. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Personal treatment
Arbitration
Commissions
Performance review cycles
36. Providing encouragement - listening more than telling - and promoting team discussions
Spin
Supporting
Motivation
Performance standard
37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Information receiver
Fair Labor Standards Act (FLSA)
Payroll standards
Media policy
38. Brief meetings in which the goal is to decide and commit to action
Time Management
Problem solving
Action meetings
Federal-State Unemployment Compensation Laws
39. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Favoritism
Time-off request policy
Fair Labor Standards Act (FLSA)
Parking lot
40. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Organizational communication
Environmental noise
Core values
41. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Unstructured exit interview
Action meetings
Forming
Delegation
42. To plan or appoint employees to work at a certain time and date
Exit interview
Scheduling
Fair Labor Standards Act (FLSA)
Measurable results
43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Parking lot
Team
Bonuses
SWOT analysis
44. The environment that a message travels through
Root cause
Collective bargaining agreement
Performing
Message context
45. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Scheduling
Action item
Brainstorming meetings
Terminable acts
46. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Mission Statement
Core values
Environmental noise
47. The act of identifying with the feelings - thoughts - or attitudes of another person
Crew schedule
Evacuation
Empathy
Documentation
48. Meetings that share communication
Information meetings
Certification
Merit pay
Encoding
49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Contact list
Budget
Leadership
Shift leaders
50. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Performance standard
Time Management
Directing