Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






2. A chart that shows employees what days and hours they are expected to work






3. A catastrophe that can be precluded from happening






4. Refers to the need to exercise leadership and apply authority over others






5. Serve as a set of standards by which an organization operates






6. Meetings involving a group or team whose purpose is to tackle a problem






7. The environment that a message travels through






8. An event that happens without warning and normally affects a number of people






9. Includes key personnel to be notified in the event of a crisis - such as each member of management






10. Providing encouragement - listening more than telling - and promoting team discussions






11. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






12. The execution of processes and the use of tools that increase a person's efficiency and productivity






13. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






14. All aspects of the project are evaluated






15. The receiver's process of translating the sender's message into a meaningful form






16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






17. Represent a select few of the highest concerns of the company






18. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






19. A report written by management reiterating the problem and its solution






20. Team members can analyze and solve problems effectively together






21. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






22. These objectives link to the organizational goals and help produce the desired outcome






23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






25. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






26. Meals to be served






27. Tend to be associated with management positions since they are fixed dollar amounts for compensation






28. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






29. A catastrophe that cannot be stopped from happening






30. The action or situation that initiates the problem






31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






32. A question or situation that needs an answer or a solution






33. To explore all of a problem's potential causes






34. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






35. Actions by an employee that typically cause immediate termination






36. The act of identifying with the feelings - thoughts - or attitudes of another person






37. Costs that management cannot control






38. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






39. A strategy to share information that the receiver would not normally know






40. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






41. A process of working with and through others to get a significant task or project completed






42. Guidelines for conduct that have enduring and lasting value to a society or organization






43. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






44. Set by management to ensure the operation's profitability






45. A meeting between the employer and employee when the employee leaves the company






46. An additional sum paid to an employee whose work is superior and whose services are valued






47. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






48. Expand the responsibilities of a particular group of employees






49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






50. The procedure and guidelines for employees to follow when they want time off from work