Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






2. A chart that shows employees what days and hours they are expected to work






3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






4. An event that happens without warning and normally affects a number of people






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






7. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






8. The execution of processes and the use of tools that increase a person's efficiency and productivity






9. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






10. Actions by an employee that typically cause immediate termination






11. The budgeted dollar amount for each type of cost






12. The medium through which the message will be communicated






13. Simply an account of past sales volumes in a foodservice operation






14. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






17. Created for the specific purpose of solving an immediate problem






18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






19. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






20. A strategy to share information that the receiver would not normally know






21. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






22. Refines the vision statement by stating the purpose of the organization to employees and customers






23. The process of removing customers and employees from the premises when a crisis occurs






24. A process of working with and through others to get a significant task or project completed






25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






26. The degree of responsibility an individual has to an activity






27. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






28. Costs that management can control






29. A catastrophe that cannot be stopped from happening






30. Describes what an organization wants to become and why it exists






31. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






33. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






36. A standard by which something can be measured or judged






37. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






38. Tend to be associated with management positions since they are fixed dollar amounts for compensation






39. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






40. Statements of desired results






41. Intact work units of a small group of employees who manage many daily operational issues with little supervision






42. The main connection between the sender and receiver






43. A group of individuals who operate as a unit for an assigned task or goal






44. A method of collecting ideas from all participants without criticism or judgment






45. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






46. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






47. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






48. To plan or appoint employees to work at a certain time and date






49. Refers to the need to develop relationships with people as individuals or in groups






50. A specific description or statement of what a manager wants to achieve