Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Team members can analyze and solve problems effectively together






2. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






3. The person for whom the communication is intended






4. A specific description or statement of what a manager wants to achieve






5. To plan or appoint employees to work at a certain time and date






6. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






7. A catastrophe that can be precluded from happening






8. A group of individuals who operate as a unit for an assigned task or goal






9. A question or situation that needs an answer or a solution






10. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






11. Factors that incite an employee to put out more effort and enthusiasm for his or her job






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. Someone who can play the role of a wise advisor for you






14. The receiver's process of translating the sender's message into a meaningful form






15. A method of collecting ideas from all participants without criticism or judgment






16. Simply stated criteria used to determine whether a goal has been met






17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






18. Someone who assists in making the meeting run easier






19. A criterion set by management that measures the quality and quantity of an employee's work






20. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






21. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






23. The standards of conduct or set of values and principles an individual or organization applies to work






24. These goals focus on broad statements of what the organization as a whole wants to achieve






25. A specific point associated with an agenda item that needs some type of action performed






26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






27. A chart that shows which days and times the management staff is expected to work






28. All types of wages combined with other rewards or benefits that the employee receives as part of a package






29. A chart that shows employees what days and hours they are expected to work






30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






31. A report written by management reiterating the problem and its solution






32. Refers to the need to feel a part of a group






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






36. A template used for creating weekly employee schedules






37. The procedure and guidelines for employees to follow when they want time off from work






38. Any sound that interferes with clear reception






39. Being unfairly partial to one or more employees






40. Guidelines for conduct that have enduring and lasting value to a society or organization






41. Discussion between involved people with the goal of reaching an agreement that both can accept






42. Meetings involving a group or team whose purpose is to tackle a problem






43. Refers to the need to develop relationships with people as individuals or in groups






44. Set by management to ensure the operation's profitability






45. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






46. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






47. Govern unemployment compensation






48. The budgeted dollar amount for each type of cost






49. Putting a positive thought into the public's mind following a negative situation






50. The medium through which the message will be communicated