Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A potential solution to a problem






2. The degree of responsibility an individual has to an activity






3. A method of collecting ideas from all participants without criticism or judgment






4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






5. The many expressions and movements of a speaker that convey additional information about the message being given






6. Someone who assists in making the meeting run easier






7. The sum of activities a person performs to meet goals and/or to further his or her career






8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






9. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






10. The execution of processes and the use of tools that increase a person's efficiency and productivity






11. A meeting between the employer and employee when the employee leaves the company






12. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






13. The standards of conduct or set of values and principles an individual or organization applies to work






14. The person for whom the communication is intended






15. A specific point associated with an agenda item that needs some type of action performed






16. Tend to be associated with management positions since they are fixed dollar amounts for compensation






17. A criterion set by management that measures the quality and quantity of an employee's work






18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






19. Created for the specific purpose of solving an immediate problem






20. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






21. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






22. A list of topics that will be reviewed or dealt with at a meeting






23. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






24. Uses a definite format that involves a set of questions to chart the employee's response






25. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






26. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






27. The budgeted dollar amount for each type of cost






28. The originator and developer of the information that will be communicated






29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






30. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






31. Costs that management cannot control






32. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






33. An additional sum paid to an employee whose work is superior and whose services are valued






34. Meetings that share communication






35. Developing the message to be sent






36. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






37. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






38. A quick - interactive activity that prepares people to focus on the meeting and its objectives






39. Shows which job classifications are essential or primary to staff and which are secondary






40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






41. Simply stated criteria used to determine whether a goal has been met






42. A catastrophe that can be precluded from happening






43. The procedure and guidelines for employees to follow when they want time off from work






44. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






45. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






47. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






48. A template used for creating weekly employee schedules






49. All types of wages combined with other rewards or benefits that the employee receives as part of a package






50. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do