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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meals to be served
Spin
Delegation
Covers
Collective bargaining agreement
2. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Crisis
Self-directed teams
Budget
Alternative
3. A question or situation that needs an answer or a solution
Problem
Media policy
Message channel
Work styles
4. A specific description or statement of what a manager wants to achieve
Fair Labor Standards Act (FLSA)
Involuntary termination
Call/emergency meetings
Objective
5. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Environmental noise
Nonverbal communication
Cross-functional team
Forming
6. Represent a select few of the highest concerns of the company
Strategic priority
Brainstorming meetings
Deployment chart
Problem solving
7. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Covers
Performing
Ground rules
Collective bargaining agreement
8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Departmental/team objectives
Management
Standard
Debrief meeting
9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Performing
Message
Goal
Networking
10. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Informal communication
Meeting
Core values
Self-disclosure
11. Created for the specific purpose of solving an immediate problem
Employee absence policy
Documentation
Problem-solving model
Problem-solving team
12. The action or situation that initiates the problem
Wage
Control
Root cause
Preventable crisis
13. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Information sender
Media policy
Leadership
14. A group of individuals who operate as a unit for an assigned task or goal
Team
Principles
Federal-State Unemployment Compensation Laws
Progressive disciplinary action
15. A standard by which something can be measured or judged
Benchmark
Internal communication
Problem solving
Leadership
16. The execution of processes and the use of tools that increase a person's efficiency and productivity
Root cause
Core values
Time Management
Favoritism
17. The procedure and guidelines for employees to follow when they want time off from work
Terminable acts
Wage
Time-off request policy
Ground rules
18. Meetings that share communication
Motivators/Satisfiers
Semivariable costs
Norming
Information meetings
19. The sum of activities a person performs to meet goals and/or to further his or her career
Media policy
Individual performance of objectives
Professional Development
Message
20. Serve as a set of standards by which an organization operates
Value Statement
Delegation
Brainstorming
Structured exit interview
21. A catastrophe that can be precluded from happening
Deployment chart
Shift leaders
Time-off request policy
Preventable crisis
22. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Meeting
Team
Interfunctional team
Conflict resolution
23. A process of working with and through others to get a significant task or project completed
Meeting
Delegation
Internal communication
Interfunctional team
24. Occurs when an employee - of his or her own free will - decides to leave an organization
Supporting
Individual performance of objectives
Message channel
Voluntary termination
25. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Nepotism
Management
Wage
Salaries
26. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Team
Media policy
Stress
Exit interview
27. Set by management to ensure the operation's profitability
Mediation
Payroll standards
Compensation
Shift leaders
28. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Norming
Brainstorming meetings
Noncontrollable costs
Sales projections
29. The receiver's process of translating the sender's message into a meaningful form
Decoding
Professionalism
Unpreventable crisis
Debrief meeting
30. The medium through which the message will be communicated
Message channel
Warm-up activity
Fair Labor Standards Act (FLSA)
Delegation
31. Refers to the need to develop relationships with people as individuals or in groups
Affection
Message
Negotiation
Wage
32. Simply an account of past sales volumes in a foodservice operation
Budget
Delegation
Historical sales information
Nepotism
33. A chart that shows employees what days and hours they are expected to work
Crew schedule
Bonuses
Message channel
Time-off request policy
34. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Standard
Mission Statement
Historical sales information
35. The standards of conduct or set of values and principles an individual or organization applies to work
Inclusion
Problem-solving meetings
Workplace Ethics
Negotiation
36. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Mission Statement
Nepotism
Problem
37. A template used for creating weekly employee schedules
Master schedule
Ground rules
Teamwork
Brainstorming
38. Refers to the need to exercise leadership and apply authority over others
Networking
Control
Action meetings
Scheduling
39. Expand the responsibilities of a particular group of employees
Conflict resolution
Interfunctional team
Evacuation
Message
40. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Individual performance of objectives
Cross-training
Call/emergency meetings
Performance standard
41. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Nonverbal communication
Nepotism
Noncontrollable costs
42. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Employee absence policy
Agenda
Motivation
Wage
43. Describes what an organization wants to become and why it exists
Strategic priority
Federal-State Unemployment Compensation Laws
Vision Statement
Commissions
44. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Crisis
Accountability
Goal
45. Any sound that interferes with clear reception
Environmental noise
Nonverbal communication
Management schedule
Performance standard
46. These objectives link to the organizational goals and help produce the desired outcome
Standard
Principles
Departmental/team objectives
Favoritism
47. Any message presented to staff to create a cohesive and productive workforce
Arbitration
Action item
Internal communication
Crisis
48. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Nepotism
Departmental/team objectives
Minutes
49. The degree of responsibility an individual has to an activity
Problem-solving meetings
Forming
Delegation
Accountability
50. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Contact list
Informal communication
Payroll standards