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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given
Professionalism
Nonverbal communication
Motivation
Preventable crisis
2. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Problem
Problem-solving model
Terminable acts
Next steps
3. Any message presented to staff to create a cohesive and productive workforce
Family and Medical Leave Act (FMLA)
Internal communication
Warm-up activity
Performing
4. Set by management to ensure the operation's profitability
Accountability
Payroll standards
Mediation
Merit pay
5. All aspects of the project are evaluated
Debrief meeting
Contact list
Next steps
Performance review cycles
6. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Information receiver
Sales projections
Interpersonal communication
Exit interview
7. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Cross-functional team
Evacuation
Measurable results
8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Directing
Progressive disciplinary action
Unpreventable crisis
Core values
9. A potential solution to a problem
Fair Labor Standards Act (FLSA)
Budget
Action plan
Alternative
10. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Budget
Time Management
Semivariable costs
11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Management
Federal-State Unemployment Compensation Laws
Media policy
Arbitration
12. Describes what an organization wants to become and why it exists
Wage
Historical sales information
Call/emergency meetings
Vision Statement
13. Sees team members settling their differences and developing more cohesive and trusting work relationships
Compensation
Problem
Norming
Leadership
14. The execution of processes and the use of tools that increase a person's efficiency and productivity
Value Statement
Time Management
Conflict resolution
Individual performance of objectives
15. Dollar amounts in addition to the regular wage and salary
Bonuses
Call/emergency meetings
Affection
Fair Labor Standards Act (FLSA)
16. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Budget
Fair Labor Standards Act (FLSA)
Salaries
Delegation
17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Brainstorming meetings
Delegation
Ground rules
Leadership
18. Statements of desired results
Preventable crisis
Goal
Strategic priority
Interpersonal communication
19. A catastrophe that can be precluded from happening
Preventable crisis
Involuntary termination
Brainstorming
Negotiation
20. Brief meetings in which the goal is to decide and commit to action
Action meetings
Forming
Message channel
Core values
21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Fair Labor Standards Act (FLSA)
Call/emergency meetings
Professionalism
Sexual harassment
22. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Standard
Motivators/Satisfiers
Collective bargaining agreement
23. A strategy of steps to carry out so that a problem does not recur
Conflict resolution
Meeting
Listening
Action plan
24. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Crew schedule
Call/emergency meetings
Time Management
25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Employee absence policy
Meeting
Fair Labor Standards Act (FLSA)
26. An event that happens without warning and normally affects a number of people
Covers
Problem solving
Crisis
Warm-up activity
27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Crisis
Forming
Favoritism
Inclusion
28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Sexual harassment
Crew schedule
Interpersonal communication
Next steps
29. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Standard
Preventable crisis
Call/emergency meetings
30. Created for the specific purpose of solving an immediate problem
Collective bargaining agreement
Call/emergency meetings
Problem-solving team
Inclusion
31. The person for whom the communication is intended
Debrief meeting
Historical sales information
Information receiver
Encoding
32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Time Management
Facilitator
Family and Medical Leave Act (FMLA)
Unpreventable crisis
33. Discussion between involved people with the goal of reaching an agreement that both can accept
Organizational communication
Exit interview
Teamwork
Negotiation
34. Meetings that share communication
Information meetings
Directing
Control
Nepotism
35. The act of identifying with the feelings - thoughts - or attitudes of another person
Meeting
Empathy
Management schedule
Stress Management
36. A specific description or statement of what a manager wants to achieve
Salaries
Objective
Documentation
Decoding
37. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Structured exit interview
Organizational communication
Warm-up activity
Problem-solving meetings
38. The sum of activities a person performs to meet goals and/or to further his or her career
Leadership
Compensation
Professional Development
Unpreventable crisis
39. A list of topics that will be reviewed or dealt with at a meeting
Information receiver
Supporting
Agenda
Performance review cycles
40. A report written by management reiterating the problem and its solution
Documentation
Accountability
Historical sales information
Vision Statement
41. Meals to be served
Encoding
Negotiation
Covers
Departmental/team objectives
42. Putting a positive thought into the public's mind following a negative situation
Time-off request policy
Semivariable costs
Problem-solving model
Spin
43. Serve as a set of standards by which an organization operates
Standard
Problem-solving model
Benchmark
Value Statement
44. A template used for creating weekly employee schedules
Informal communication
Delegation
Strategic priority
Master schedule
45. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Control
Nonverbal communication
Self-directed teams
Mediation
46. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Information meetings
Nonverbal communication
Problem solving
Directing
47. A question or situation that needs an answer or a solution
Problem
Listening
Favoritism
Value Statement
48. Represent a select few of the highest concerns of the company
Self-directed teams
Strategic priority
Employee absence policy
Departmental/team objectives
49. A criterion set by management that measures the quality and quantity of an employee's work
Professional Development
Brainstorming meetings
Performance standard
Self-directed teams
50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Deployment chart
Involuntary termination
Sexual harassment
Fair Labor Standards Act (FLSA)