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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Root cause
Minutes
Exit interview
Certification
2. A template used for creating weekly employee schedules
Benchmark
Master schedule
Motivators/Satisfiers
Interfunctional team
3. A meeting between the employer and employee when the employee leaves the company
Voluntary termination
Exit interview
Interfunctional team
Problem-solving model
4. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Mentor
Fair Labor Standards Act (FLSA)
Noncontrollable costs
Teamwork
5. Includes key personnel to be notified in the event of a crisis - such as each member of management
Individual performance of objectives
Contact list
Spin
Sales projections
6. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Cross-training
Problem-solving model
Progressive disciplinary action
Decoding
7. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Alternative
Preventable crisis
Merit pay
8. Refers to the need to exercise leadership and apply authority over others
Sales projections
Management
Salaries
Control
9. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Internal communication
Collective bargaining agreement
Parking lot
Covers
10. The many expressions and movements of a speaker that convey additional information about the message being given
Wage
Performance review cycles
Delegation
Nonverbal communication
11. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Message context
Listening
Crew schedule
12. A strategy of steps to carry out so that a problem does not recur
Certification
Agenda
Unpreventable crisis
Action plan
13. The medium through which the message will be communicated
Teamwork
Historical sales information
Sexual harassment
Message channel
14. Actions by an employee that typically cause immediate termination
Minutes
Individual performance of objectives
Root cause
Terminable acts
15. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Terminable acts
Teamwork
Motivation
Bonuses
16. Team members can analyze and solve problems effectively together
Time Management
Performing
Motivation
Crisis
17. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Directing
Delegation
SWOT analysis
Terminable acts
18. The originator and developer of the information that will be communicated
Media policy
Leadership
Information sender
Objective
19. Personal characteristics that are work-related
Terminable acts
Work styles
Interpersonal communication
Informal communication
20. Putting a positive thought into the public's mind following a negative situation
Value Statement
Motivation
Favoritism
Spin
21. An event that happens without warning and normally affects a number of people
Teamwork
Crisis
Preventable crisis
Noncontrollable costs
22. Simply stated criteria used to determine whether a goal has been met
Time Management
Standard
Involuntary termination
Control
23. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Core values
Bonuses
Communication
Message
24. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Wage
Formal communication
Action plan
25. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Standard
Merit pay
Debrief meeting
26. Describes what an organization wants to become and why it exists
Agenda
Objective
Vision Statement
Strategic priority
27. Represent a select few of the highest concerns of the company
Work styles
Root cause
Strategic priority
Delegation
28. Guidelines and procedures that explain how employees must notify management if they are unable to work
Interfunctional team
Departmental/team objectives
Wage
Employee absence policy
29. A conversation without prepared questions
Nepotism
Scheduling
Unstructured exit interview
Cross-training
30. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Goal
Conflict resolution
Standard
Federal-State Unemployment Compensation Laws
31. Discussion between involved people with the goal of reaching an agreement that both can accept
Root cause
Interpersonal communication
Shift leaders
Negotiation
32. A group of individuals who operate as a unit for an assigned task or goal
Payroll standards
Shift leaders
Team
Salaries
33. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Bonuses
Parking lot
Listening
Measurable results
34. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Stress Management
Bonuses
Cross-functional team
35. Meetings that share communication
Professionalism
Norming
Leadership
Information meetings
36. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Standard
Leadership
Personal treatment
Agenda
37. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Brainstorming meetings
Compensation
Professional Development
Planning
38. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Cross-training
Storming
Problem solving
Master schedule
39. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Work styles
Listening
Delegation
40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Empathy
Workplace Ethics
Storming
Mission Statement
41. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Mediation
Semivariable costs
Controllable costs
Stress Management
42. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Formal communication
Informal communication
Nepotism
43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Conflict resolution
Organizational goals
Payroll standards
Parking lot
44. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Mission Statement
Environmental noise
Preventable crisis
45. Statements of desired results
Departmental/team objectives
Organizational communication
Goal
Action meetings
46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Bonuses
Principles
Involuntary termination
Delegation
47. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Performing
Brainstorming meetings
Family and Medical Leave Act (FMLA)
Organizational goals
48. A list of topics that will be reviewed or dealt with at a meeting
Standard
Delegation
Agenda
Encoding
49. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Time Management
Principles
Brainstorming meetings
Professionalism
50. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Compensation
Management
Leadership