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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All types of wages combined with other rewards or benefits that the employee receives as part of a package






2. Meetings that share communication






3. A catastrophe that can be precluded from happening






4. A meeting between the employer and employee when the employee leaves the company






5. Costs that management cannot control






6. Factors that incite an employee to put out more effort and enthusiasm for his or her job






7. A chart that shows employees what days and hours they are expected to work






8. Statements of desired results






9. Costs that management can control






10. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






11. Refers to the need to develop relationships with people as individuals or in groups






12. Dollar amounts in addition to the regular wage and salary






13. Uses a definite format that involves a set of questions to chart the employee's response






14. Personal characteristics that are work-related






15. Describes what an organization wants to become and why it exists






16. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






17. A potential solution to a problem






18. A standard by which something can be measured or judged






19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






20. A quick - interactive activity that prepares people to focus on the meeting and its objectives






21. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






22. A question or situation that needs an answer or a solution






23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






24. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






25. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






26. An estimate of future sales based on historical sales records and other information viewed as relevant by management






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. The environment that a message travels through






29. Includes key personnel to be notified in the event of a crisis - such as each member of management






30. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






32. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






33. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






34. The execution of processes and the use of tools that increase a person's efficiency and productivity






35. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






36. Meals to be served






37. These goals focus on broad statements of what the organization as a whole wants to achieve






38. A method of collecting ideas from all participants without criticism or judgment






39. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






40. A process of working with and through others to get a significant task or project completed






41. Discussion between involved people with the goal of reaching an agreement that both can accept






42. A list of topics that will be reviewed or dealt with at a meeting






43. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






44. These objectives link to the organizational goals and help produce the desired outcome






45. The act of identifying with the feelings - thoughts - or attitudes of another person






46. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






47. Set by management to ensure the operation's profitability






48. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






49. Providing encouragement - listening more than telling - and promoting team discussions






50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements







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