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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to exercise leadership and apply authority over others
Salaries
Control
Self-disclosure
Individual performance of objectives
2. The sum of activities a person performs to meet goals and/or to further his or her career
Work styles
Call/emergency meetings
Professional Development
Goal
3. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Negotiation
Evacuation
Arbitration
Mediation
4. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Motivators/Satisfiers
Environmental noise
Contingency plan
Root cause
5. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Empathy
Action item
Motivation
Storming
6. A list of topics that will be reviewed or dealt with at a meeting
Fair Labor Standards Act (FLSA)
Parking lot
Agenda
Norming
7. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Vision Statement
Professionalism
Directing
8. The action or situation that initiates the problem
Family and Medical Leave Act (FMLA)
Covers
Empathy
Root cause
9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Crisis
Performing
Problem-solving model
Stress Management
10. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Organizational goals
Performance standard
Cross-functional team
Exit interview
11. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Norming
Scheduling
Self-directed teams
12. Statements of desired results
Message context
Goal
Federal-State Unemployment Compensation Laws
Performance standard
13. These goals focus on broad statements of what the organization as a whole wants to achieve
Ground rules
Organizational goals
Semivariable costs
Unpreventable crisis
14. The process of removing customers and employees from the premises when a crisis occurs
Organizational goals
Evacuation
Time-off request policy
Networking
15. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Measurable results
Personal treatment
Performance standard
Unstructured exit interview
16. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Sexual harassment
Information meetings
Collective bargaining agreement
17. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Internal communication
Communication
Management schedule
Listening
18. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Individual performance of objectives
Networking
Interpersonal communication
19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Workplace Ethics
Sexual harassment
Interpersonal communication
Bonuses
20. Personal characteristics that are work-related
Nepotism
Crisis
Work styles
Shift leaders
21. The originator and developer of the information that will be communicated
Deployment chart
Information sender
Action meetings
Core values
22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Teamwork
Mediation
Management
Affection
23. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Minutes
Personal treatment
Message context
24. A conversation without prepared questions
Motivators/Satisfiers
Media policy
Delegation
Unstructured exit interview
25. Refers to the need to develop relationships with people as individuals or in groups
Crew schedule
Affection
Action item
Mission Statement
26. Created for the specific purpose of solving an immediate problem
Problem
Informal communication
Problem-solving team
Action plan
27. Meetings involving a group or team whose purpose is to tackle a problem
Terminable acts
Problem-solving meetings
Root cause
Compensation
28. The standards of conduct or set of values and principles an individual or organization applies to work
Forming
Motivation
Brainstorming meetings
Workplace Ethics
29. These objectives link to the organizational goals and help produce the desired outcome
Minutes
Nepotism
Departmental/team objectives
Informal communication
30. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Federal-State Unemployment Compensation Laws
Call/emergency meetings
Planning
31. A process of working with and through others to get a significant task or project completed
Documentation
Message
Networking
Delegation
32. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Certification
Stress
Action meetings
Problem solving
33. A question or situation that needs an answer or a solution
Stress Management
Historical sales information
Problem
Arbitration
34. Someone who can play the role of a wise advisor for you
Management schedule
Professional Development
Encoding
Mentor
35. The medium through which the message will be communicated
Message channel
Message
Professionalism
Semivariable costs
36. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Agenda
Time-off request policy
Sales projections
Planning
37. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Communication
Arbitration
Nepotism
38. Uses a definite format that involves a set of questions to chart the employee's response
Core values
Networking
Fair Labor Standards Act (FLSA)
Structured exit interview
39. The budgeted dollar amount for each type of cost
Problem-solving meetings
Standard
Conflict resolution
Networking
40. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Mentor
Management schedule
Workplace Ethics
Self-directed teams
41. Dollar amounts in addition to the regular wage and salary
Structured exit interview
Forming
Sexual harassment
Bonuses
42. Any message presented to staff to create a cohesive and productive workforce
Nonverbal communication
Unstructured exit interview
Internal communication
Interpersonal communication
43. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Performing
Information receiver
Time Management
44. Being unfairly partial to one or more employees
Favoritism
Problem solving
Inclusion
Unstructured exit interview
45. A report written by management reiterating the problem and its solution
Personal treatment
Documentation
Time Management
Preventable crisis
46. Someone who assists in making the meeting run easier
Facilitator
Sexual harassment
Problem solving
Covers
47. An assembly of people for the purpose of discussing or making decisions about some topics
Mediation
Planning
Involuntary termination
Meeting
48. To plan or appoint employees to work at a certain time and date
Brainstorming
Decoding
Departmental/team objectives
Scheduling
49. A strategy to share information that the receiver would not normally know
Affection
Self-disclosure
Accountability
Family and Medical Leave Act (FMLA)
50. A group of individuals who operate as a unit for an assigned task or goal
Team
Voluntary termination
Message context
Stress Management