Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






2. These objectives link to the organizational goals and help produce the desired outcome






3. Refers to the need to develop relationships with people as individuals or in groups






4. A list of topics that will be reviewed or dealt with at a meeting






5. A strategy of steps to carry out so that a problem does not recur






6. Dollar amounts in addition to the regular wage and salary






7. To explore all of a problem's potential causes






8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






9. Govern unemployment compensation






10. These goals focus on broad statements of what the organization as a whole wants to achieve






11. The medium through which the message will be communicated






12. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






13. The procedure and guidelines for employees to follow when they want time off from work






14. The action or situation that initiates the problem






15. A standard by which something can be measured or judged






16. A process of working with and through others to get a significant task or project completed






17. Refers to the need to exercise leadership and apply authority over others






18. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






19. Guidelines for conduct that have enduring and lasting value to a society or organization






20. The many expressions and movements of a speaker that convey additional information about the message being given






21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






22. A conversation without prepared questions






23. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






24. Meetings that share communication






25. The person for whom the communication is intended






26. The degree of responsibility an individual has to an activity






27. Simply an account of past sales volumes in a foodservice operation






28. The originator and developer of the information that will be communicated






29. A specific description or statement of what a manager wants to achieve






30. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






31. The act of identifying with the feelings - thoughts - or attitudes of another person






32. The main connection between the sender and receiver






33. The standards of conduct or set of values and principles an individual or organization applies to work






34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






35. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






36. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






37. Putting a positive thought into the public's mind following a negative situation






38. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






39. Guidelines and procedures that explain how employees must notify management if they are unable to work






40. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






41. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






42. Factors that incite an employee to put out more effort and enthusiasm for his or her job






43. Providing encouragement - listening more than telling - and promoting team discussions






44. A template used for creating weekly employee schedules






45. Developing the message to be sent






46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






47. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






49. Set by management to ensure the operation's profitability






50. Any message presented to staff to create a cohesive and productive workforce