Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to exercise leadership and apply authority over others






2. The sum of activities a person performs to meet goals and/or to further his or her career






3. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






4. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






5. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






6. A list of topics that will be reviewed or dealt with at a meeting






7. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






8. The action or situation that initiates the problem






9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






10. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






11. An additional sum paid to an employee whose work is superior and whose services are valued






12. Statements of desired results






13. These goals focus on broad statements of what the organization as a whole wants to achieve






14. The process of removing customers and employees from the premises when a crisis occurs






15. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






16. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






17. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






18. A method of collecting ideas from all participants without criticism or judgment






19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






20. Personal characteristics that are work-related






21. The originator and developer of the information that will be communicated






22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






23. A quick - interactive activity that prepares people to focus on the meeting and its objectives






24. A conversation without prepared questions






25. Refers to the need to develop relationships with people as individuals or in groups






26. Created for the specific purpose of solving an immediate problem






27. Meetings involving a group or team whose purpose is to tackle a problem






28. The standards of conduct or set of values and principles an individual or organization applies to work






29. These objectives link to the organizational goals and help produce the desired outcome






30. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






31. A process of working with and through others to get a significant task or project completed






32. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






33. A question or situation that needs an answer or a solution






34. Someone who can play the role of a wise advisor for you






35. The medium through which the message will be communicated






36. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






37. An estimate of future sales based on historical sales records and other information viewed as relevant by management






38. Uses a definite format that involves a set of questions to chart the employee's response






39. The budgeted dollar amount for each type of cost






40. Intact work units of a small group of employees who manage many daily operational issues with little supervision






41. Dollar amounts in addition to the regular wage and salary






42. Any message presented to staff to create a cohesive and productive workforce






43. Guidelines for conduct that have enduring and lasting value to a society or organization






44. Being unfairly partial to one or more employees






45. A report written by management reiterating the problem and its solution






46. Someone who assists in making the meeting run easier






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. To plan or appoint employees to work at a certain time and date






49. A strategy to share information that the receiver would not normally know






50. A group of individuals who operate as a unit for an assigned task or goal