Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged






2. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






3. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






4. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






5. Refers to the need to feel a part of a group






6. Describes what an organization wants to become and why it exists






7. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






8. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






9. Someone who assists in making the meeting run easier






10. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






11. A report written by management reiterating the problem and its solution






12. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






13. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






14. Set by management to ensure the operation's profitability






15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






16. A group of individuals who operate as a unit for an assigned task or goal






17. A chart that shows employees what days and hours they are expected to work






18. A criterion set by management that measures the quality and quantity of an employee's work






19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






22. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






23. A potential solution to a problem






24. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






25. Meetings that share communication






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






28. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






29. Costs that management cannot control






30. These goals focus on broad statements of what the organization as a whole wants to achieve






31. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






32. The budgeted dollar amount for each type of cost






33. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






34. An event that happens without warning and normally affects a number of people






35. The medium through which the message will be communicated






36. All types of wages combined with other rewards or benefits that the employee receives as part of a package






37. Meetings involving a group or team whose purpose is to tackle a problem






38. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






39. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






41. Putting a positive thought into the public's mind following a negative situation






42. The main connection between the sender and receiver






43. A method of collecting ideas from all participants without criticism or judgment






44. An additional sum paid to an employee whose work is superior and whose services are valued






45. Providing encouragement - listening more than telling - and promoting team discussions






46. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






47. The environment that a message travels through






48. Meals to be served






49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






50. A specific point associated with an agenda item that needs some type of action performed