Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium through which the message will be communicated






2. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






3. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






4. A criterion set by management that measures the quality and quantity of an employee's work






5. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






6. Expand the responsibilities of a particular group of employees






7. Any sound that interferes with clear reception






8. Shows which job classifications are essential or primary to staff and which are secondary






9. Simply an account of past sales volumes in a foodservice operation






10. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






11. Meals to be served






12. Refers to the need to develop relationships with people as individuals or in groups






13. Intact work units of a small group of employees who manage many daily operational issues with little supervision






14. The sum of activities a person performs to meet goals and/or to further his or her career






15. A template used for creating weekly employee schedules






16. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






17. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






18. The action or situation that initiates the problem






19. A quick - interactive activity that prepares people to focus on the meeting and its objectives






20. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






21. To plan or appoint employees to work at a certain time and date






22. Putting a positive thought into the public's mind following a negative situation






23. These goals focus on broad statements of what the organization as a whole wants to achieve






24. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






25. To explore all of a problem's potential causes






26. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






27. Refers to the need to exercise leadership and apply authority over others






28. Refines the vision statement by stating the purpose of the organization to employees and customers






29. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






31. Sees team members settling their differences and developing more cohesive and trusting work relationships






32. The originator and developer of the information that will be communicated






33. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






34. The act of identifying with the feelings - thoughts - or attitudes of another person






35. Simply stated criteria used to determine whether a goal has been met






36. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






37. A strategy of steps to carry out so that a problem does not recur






38. A conversation without prepared questions






39. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






40. A standard by which something can be measured or judged






41. A chart that shows which days and times the management staff is expected to work






42. Any message presented to staff to create a cohesive and productive workforce






43. A list of topics that will be reviewed or dealt with at a meeting






44. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






45. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






46. An assembly of people for the purpose of discussing or making decisions about some topics






47. A specific point associated with an agenda item that needs some type of action performed






48. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






49. Providing encouragement - listening more than telling - and promoting team discussions






50. Describes what an organization wants to become and why it exists