Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An event that happens without warning and normally affects a number of people






2. The budgeted dollar amount for each type of cost






3. A conversation without prepared questions






4. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. Personal characteristics that are work-related






7. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






8. Someone who can play the role of a wise advisor for you






9. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






10. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






11. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






14. Simply an account of past sales volumes in a foodservice operation






15. A criterion set by management that measures the quality and quantity of an employee's work






16. A question or situation that needs an answer or a solution






17. Uses a definite format that involves a set of questions to chart the employee's response






18. An assembly of people for the purpose of discussing or making decisions about some topics






19. Team members can analyze and solve problems effectively together






20. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






21. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






22. Guidelines and procedures that explain how employees must notify management if they are unable to work






23. A method of collecting ideas from all participants without criticism or judgment






24. An estimate of future sales based on historical sales records and other information viewed as relevant by management






25. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






26. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






27. Refers to the need to feel a part of a group






28. Refines the vision statement by stating the purpose of the organization to employees and customers






29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






30. A catastrophe that cannot be stopped from happening






31. Represent a select few of the highest concerns of the company






32. The environment that a message travels through






33. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






34. A potential solution to a problem






35. The many expressions and movements of a speaker that convey additional information about the message being given






36. The act of identifying with the feelings - thoughts - or attitudes of another person






37. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






38. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






39. Actions by an employee that typically cause immediate termination






40. A chart that shows employees what days and hours they are expected to work






41. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






42. Set by management to ensure the operation's profitability






43. A report written by management reiterating the problem and its solution






44. Occurs when an employee - of his or her own free will - decides to leave an organization






45. Tend to be associated with management positions since they are fixed dollar amounts for compensation






46. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






47. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






48. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






49. Refers to the need to exercise leadership and apply authority over others






50. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially