Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation






2. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






3. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






4. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






5. The degree of responsibility an individual has to an activity






6. An assembly of people for the purpose of discussing or making decisions about some topics






7. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






8. Represent a select few of the highest concerns of the company






9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






10. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






11. Actions by an employee that typically cause immediate termination






12. An additional sum paid to an employee whose work is superior and whose services are valued






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. Any message presented to staff to create a cohesive and productive workforce






15. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






17. The execution of processes and the use of tools that increase a person's efficiency and productivity






18. Guidelines for conduct that have enduring and lasting value to a society or organization






19. A standard by which something can be measured or judged






20. Costs that management cannot control






21. Putting a positive thought into the public's mind following a negative situation






22. The receiver's process of translating the sender's message into a meaningful form






23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






24. Occurs when an employee - of his or her own free will - decides to leave an organization






25. A strategy to share information that the receiver would not normally know






26. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






27. To plan or appoint employees to work at a certain time and date






28. Costs that management can control






29. The sum of activities a person performs to meet goals and/or to further his or her career






30. The action or situation that initiates the problem






31. A catastrophe that cannot be stopped from happening






32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






34. Meals to be served






35. A specific description or statement of what a manager wants to achieve






36. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






37. A question or situation that needs an answer or a solution






38. Uses a definite format that involves a set of questions to chart the employee's response






39. The medium through which the message will be communicated






40. Sees team members settling their differences and developing more cohesive and trusting work relationships






41. Developing the message to be sent






42. Refers to the need to exercise leadership and apply authority over others






43. A chart that shows which days and times the management staff is expected to work






44. Refines the vision statement by stating the purpose of the organization to employees and customers






45. Guidelines and procedures that explain how employees must notify management if they are unable to work






46. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






47. The procedure and guidelines for employees to follow when they want time off from work






48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






50. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement