Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






2. Occurs when an employee - of his or her own free will - decides to leave an organization






3. Refines the vision statement by stating the purpose of the organization to employees and customers






4. Created for the specific purpose of solving an immediate problem






5. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






6. Discussion between involved people with the goal of reaching an agreement that both can accept






7. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






8. An estimate of future sales based on historical sales records and other information viewed as relevant by management






9. These goals focus on broad statements of what the organization as a whole wants to achieve






10. All types of wages combined with other rewards or benefits that the employee receives as part of a package






11. Being unfairly partial to one or more employees






12. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






13. Putting a positive thought into the public's mind following a negative situation






14. The action or situation that initiates the problem






15. Refers to the need to develop relationships with people as individuals or in groups






16. Set by management to ensure the operation's profitability






17. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






18. To explore all of a problem's potential causes






19. The standards of conduct or set of values and principles an individual or organization applies to work






20. Refers to the need to feel a part of a group






21. Developing the message to be sent






22. A catastrophe that cannot be stopped from happening






23. A process of working with and through others to get a significant task or project completed






24. A potential solution to a problem






25. The execution of processes and the use of tools that increase a person's efficiency and productivity






26. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






27. A strategy to share information that the receiver would not normally know






28. A template used for creating weekly employee schedules






29. Tend to be associated with management positions since they are fixed dollar amounts for compensation






30. The process of removing customers and employees from the premises when a crisis occurs






31. A strategy of steps to carry out so that a problem does not recur






32. Includes key personnel to be notified in the event of a crisis - such as each member of management






33. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






34. The degree of responsibility an individual has to an activity






35. The environment that a message travels through






36. The receiver's process of translating the sender's message into a meaningful form






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. A specific description or statement of what a manager wants to achieve






39. An assembly of people for the purpose of discussing or making decisions about some topics






40. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






41. The person for whom the communication is intended






42. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






43. Statements of desired results






44. Someone who can play the role of a wise advisor for you






45. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






46. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






47. Meals to be served






48. These objectives link to the organizational goals and help produce the desired outcome






49. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






50. Guidelines for conduct that have enduring and lasting value to a society or organization