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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The budgeted dollar amount for each type of cost
Professionalism
Standard
Employee absence policy
Informal communication
2. A criterion set by management that measures the quality and quantity of an employee's work
Debrief meeting
Decoding
Crisis
Performance standard
3. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Root cause
Call/emergency meetings
Team
Collective bargaining agreement
4. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Fair Labor Standards Act (FLSA)
Historical sales information
Facilitator
Parking lot
5. The main connection between the sender and receiver
Message
Objective
Historical sales information
Negotiation
6. Discussion between involved people with the goal of reaching an agreement that both can accept
Family and Medical Leave Act (FMLA)
Negotiation
Planning
Information receiver
7. An assembly of people for the purpose of discussing or making decisions about some topics
Brainstorming
Covers
Meeting
Delegation
8. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Sexual harassment
Internal communication
Action meetings
Brainstorming meetings
9. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Noncontrollable costs
Information receiver
Value Statement
10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Contingency plan
Self-directed teams
Formal communication
11. Refers to the need to develop relationships with people as individuals or in groups
Collective bargaining agreement
Affection
Wage
Departmental/team objectives
12. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Fair Labor Standards Act (FLSA)
Stress Management
Alternative
13. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Problem-solving meetings
Brainstorming meetings
Media policy
14. Refines the vision statement by stating the purpose of the organization to employees and customers
Message
Mission Statement
Organizational goals
Time-off request policy
15. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Interpersonal communication
Budget
Problem
Core values
16. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Mentor
Alternative
Problem
Warm-up activity
17. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Time-off request policy
Message channel
Ground rules
18. A strategy of steps to carry out so that a problem does not recur
Objective
Performance standard
Action plan
Noncontrollable costs
19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Accountability
Interfunctional team
Communication
Motivation
20. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Root cause
Federal-State Unemployment Compensation Laws
Norming
21. Includes key personnel to be notified in the event of a crisis - such as each member of management
Certification
Control
Contact list
Salaries
22. Refers to the need to exercise leadership and apply authority over others
Favoritism
Control
Organizational communication
Exit interview
23. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Facilitator
Value Statement
Forming
24. Shows which job classifications are essential or primary to staff and which are secondary
Brainstorming
Crew schedule
Deployment chart
Floaters
25. Brief meetings in which the goal is to decide and commit to action
Contingency plan
Motivators/Satisfiers
Action meetings
Covers
26. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Professionalism
Floaters
Problem-solving meetings
Preventable crisis
27. Created for the specific purpose of solving an immediate problem
Environmental noise
Sexual harassment
Stress Management
Problem-solving team
28. Refers to the need to feel a part of a group
Listening
Cross-functional team
Noncontrollable costs
Inclusion
29. Developing the message to be sent
Family and Medical Leave Act (FMLA)
Teamwork
Time-off request policy
Encoding
30. Personal characteristics that are work-related
Internal communication
Inclusion
Arbitration
Work styles
31. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Deployment chart
Planning
Informal communication
Formal communication
32. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Wage
Floaters
Deployment chart
33. A group of individuals who operate as a unit for an assigned task or goal
Empathy
Team
Arbitration
Exit interview
34. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Norming
Organizational communication
Principles
35. All aspects of the project are evaluated
Debrief meeting
Professionalism
Fair Labor Standards Act (FLSA)
Bonuses
36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Sexual harassment
Scheduling
Documentation
37. Statements of desired results
Formal communication
Favoritism
Goal
Personal treatment
38. Any sound that interferes with clear reception
Environmental noise
Organizational goals
Communication
Documentation
39. The procedure and guidelines for employees to follow when they want time off from work
Communication
Time-off request policy
Measurable results
Mentor
40. To plan or appoint employees to work at a certain time and date
Time Management
Scheduling
Listening
Meeting
41. A catastrophe that can be precluded from happening
Next steps
Interpersonal communication
SWOT analysis
Preventable crisis
42. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Alternative
Informal communication
Goal
Family and Medical Leave Act (FMLA)
43. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Evacuation
Motivation
Fair Labor Standards Act (FLSA)
44. A meeting between the employer and employee when the employee leaves the company
Networking
Departmental/team objectives
Sales projections
Exit interview
45. Sees team members settling their differences and developing more cohesive and trusting work relationships
Unstructured exit interview
Norming
Favoritism
Decoding
46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Information sender
Informal communication
Professionalism
Interpersonal communication
47. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Informal communication
Structured exit interview
Budget
Storming
48. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Sales projections
Self-directed teams
Alternative
Wage
49. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Teamwork
Sexual harassment
Benchmark
Performing
50. A chart that shows employees what days and hours they are expected to work
Crew schedule
Departmental/team objectives
Decoding
Historical sales information