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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






2. A chart that shows which days and times the management staff is expected to work






3. A quick - interactive activity that prepares people to focus on the meeting and its objectives






4. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






5. The act of identifying with the feelings - thoughts - or attitudes of another person






6. The originator and developer of the information that will be communicated






7. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






8. Occurs when an employee - of his or her own free will - decides to leave an organization






9. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






10. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






11. Meetings that share communication






12. Serve as a set of standards by which an organization operates






13. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






15. To explore all of a problem's potential causes






16. The many expressions and movements of a speaker that convey additional information about the message being given






17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






18. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






19. Uses a definite format that involves a set of questions to chart the employee's response






20. Expand the responsibilities of a particular group of employees






21. Providing encouragement - listening more than telling - and promoting team discussions






22. Any message presented to staff to create a cohesive and productive workforce






23. Brief meetings in which the goal is to decide and commit to action






24. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






25. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






26. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






27. These objectives link to the organizational goals and help produce the desired outcome






28. The medium through which the message will be communicated






29. These goals focus on broad statements of what the organization as a whole wants to achieve






30. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






31. An additional sum paid to an employee whose work is superior and whose services are valued






32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






33. A group of individuals who operate as a unit for an assigned task or goal






34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






35. Factors that incite an employee to put out more effort and enthusiasm for his or her job






36. A process of working with and through others to get a significant task or project completed






37. Meals to be served






38. Being unfairly partial to one or more employees






39. The degree of responsibility an individual has to an activity






40. A specific point associated with an agenda item that needs some type of action performed






41. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






42. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






43. Govern unemployment compensation






44. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






45. Guidelines for conduct that have enduring and lasting value to a society or organization






46. Dollar amounts in addition to the regular wage and salary






47. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






48. The budgeted dollar amount for each type of cost






49. Personal characteristics that are work-related






50. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization







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Can you answer 50 questions in 15 minutes?


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