Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The execution of processes and the use of tools that increase a person's efficiency and productivity






2. Refers to the need to exercise leadership and apply authority over others






3. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






4. The budgeted dollar amount for each type of cost






5. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






6. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






7. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






8. Refers to the need to develop relationships with people as individuals or in groups






9. To explore all of a problem's potential causes






10. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






11. Expand the responsibilities of a particular group of employees






12. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






13. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






14. Set by management to ensure the operation's profitability






15. The standards of conduct or set of values and principles an individual or organization applies to work






16. An event that happens without warning and normally affects a number of people






17. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






18. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






19. A specific description or statement of what a manager wants to achieve






20. Shows which job classifications are essential or primary to staff and which are secondary






21. A standard by which something can be measured or judged






22. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






25. A group of individuals who operate as a unit for an assigned task or goal






26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






27. Represent a select few of the highest concerns of the company






28. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






29. Any sound that interferes with clear reception






30. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






31. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






32. The environment that a message travels through






33. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






34. Tend to be associated with management positions since they are fixed dollar amounts for compensation






35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






36. Serve as a set of standards by which an organization operates






37. Simply stated criteria used to determine whether a goal has been met






38. The person for whom the communication is intended






39. A question or situation that needs an answer or a solution






40. Dollar amounts in addition to the regular wage and salary






41. A specific point associated with an agenda item that needs some type of action performed






42. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






43. Simply an account of past sales volumes in a foodservice operation






44. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






45. The many expressions and movements of a speaker that convey additional information about the message being given






46. The medium through which the message will be communicated






47. Costs that management cannot control






48. A quick - interactive activity that prepares people to focus on the meeting and its objectives






49. These goals focus on broad statements of what the organization as a whole wants to achieve






50. Sees team members settling their differences and developing more cohesive and trusting work relationships