Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






2. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






3. Being unfairly partial to one or more employees






4. The standards of conduct or set of values and principles an individual or organization applies to work






5. All aspects of the project are evaluated






6. Costs that management cannot control






7. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






8. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






9. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






10. The environment that a message travels through






11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






12. Guidelines for conduct that have enduring and lasting value to a society or organization






13. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






14. Occurs when an employee - of his or her own free will - decides to leave an organization






15. These goals focus on broad statements of what the organization as a whole wants to achieve






16. Shows which job classifications are essential or primary to staff and which are secondary






17. Intact work units of a small group of employees who manage many daily operational issues with little supervision






18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






19. A method of collecting ideas from all participants without criticism or judgment






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. The medium through which the message will be communicated






22. To explore all of a problem's potential causes






23. A catastrophe that can be precluded from happening






24. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






25. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






26. An estimate of future sales based on historical sales records and other information viewed as relevant by management






27. All types of wages combined with other rewards or benefits that the employee receives as part of a package






28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






29. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






30. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






31. A specific description or statement of what a manager wants to achieve






32. Developing the message to be sent






33. A catastrophe that cannot be stopped from happening






34. Refers to the need to feel a part of a group






35. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






37. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






38. Putting a positive thought into the public's mind following a negative situation






39. Sees team members settling their differences and developing more cohesive and trusting work relationships






40. Someone who assists in making the meeting run easier






41. Dollar amounts in addition to the regular wage and salary






42. Costs that management can control






43. Created for the specific purpose of solving an immediate problem






44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






45. A quick - interactive activity that prepares people to focus on the meeting and its objectives






46. Discussion between involved people with the goal of reaching an agreement that both can accept






47. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






48. These objectives link to the organizational goals and help produce the desired outcome






49. The action or situation that initiates the problem






50. The procedure and guidelines for employees to follow when they want time off from work