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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Sexual harassment
Nepotism
Cross-functional team
Employee absence policy
2. A chart that shows employees what days and hours they are expected to work
Planning
Crew schedule
Spin
Parking lot
3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Self-disclosure
Communication
Warm-up activity
Progressive disciplinary action
4. An event that happens without warning and normally affects a number of people
Certification
Problem solving
Crisis
Problem-solving team
5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Supporting
Fair Labor Standards Act (FLSA)
Work styles
Media policy
6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Leadership
Nonverbal communication
Organizational communication
Motivation
7. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Motivation
Collective bargaining agreement
Planning
Individual performance of objectives
8. The execution of processes and the use of tools that increase a person's efficiency and productivity
Vision Statement
Time Management
Minutes
Conflict resolution
9. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Objective
Core values
Progressive disciplinary action
Networking
10. Actions by an employee that typically cause immediate termination
Terminable acts
Action meetings
Preventable crisis
Favoritism
11. The budgeted dollar amount for each type of cost
Contingency plan
Spin
Networking
Standard
12. The medium through which the message will be communicated
Merit pay
Message channel
Message context
Information meetings
13. Simply an account of past sales volumes in a foodservice operation
Problem
Historical sales information
Problem-solving model
Structured exit interview
14. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Action item
Crew schedule
Delegation
Workplace Ethics
15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Debrief meeting
Stress Management
Contingency plan
Exit interview
16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Problem
Minutes
Team
Organizational goals
17. Created for the specific purpose of solving an immediate problem
Problem-solving team
Communication
Contingency plan
Historical sales information
18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mission Statement
Budget
Historical sales information
Mediation
19. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Parking lot
Involuntary termination
Fair Labor Standards Act (FLSA)
Voluntary termination
20. A strategy to share information that the receiver would not normally know
Involuntary termination
Professional Development
Facilitator
Self-disclosure
21. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Evacuation
Cross-functional team
Performing
22. Refines the vision statement by stating the purpose of the organization to employees and customers
Storming
Mission Statement
Documentation
Shift leaders
23. The process of removing customers and employees from the premises when a crisis occurs
Performance review cycles
Facilitator
Evacuation
Management
24. A process of working with and through others to get a significant task or project completed
Shift leaders
Structured exit interview
Delegation
Message channel
25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Payroll standards
Problem solving
Contingency plan
Evacuation
26. The degree of responsibility an individual has to an activity
Accountability
Motivation
Evacuation
Motivators/Satisfiers
27. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Spin
Fair Labor Standards Act (FLSA)
Professionalism
Environmental noise
28. Costs that management can control
Standard
Message context
Listening
Controllable costs
29. A catastrophe that cannot be stopped from happening
Individual performance of objectives
Problem-solving model
Unpreventable crisis
Covers
30. Describes what an organization wants to become and why it exists
Inclusion
Covers
Vision Statement
Environmental noise
31. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Evacuation
Motivators/Satisfiers
Conflict resolution
32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Mentor
Family and Medical Leave Act (FMLA)
Internal communication
Agenda
33. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Spin
Nepotism
Empathy
Forming
34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Commissions
Sexual harassment
Mission Statement
Information receiver
35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Empathy
Personal treatment
Information meetings
Negotiation
36. A standard by which something can be measured or judged
Supporting
Alternative
Benchmark
Next steps
37. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Mediation
Internal communication
Time Management
Networking
38. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Strategic priority
Salaries
Preventable crisis
Sales projections
39. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Brainstorming meetings
Debrief meeting
Certification
40. Statements of desired results
Alternative
Interfunctional team
Goal
Accountability
41. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Brainstorming meetings
Warm-up activity
Crisis
Self-directed teams
42. The main connection between the sender and receiver
Standard
Meeting
Message
Internal communication
43. A group of individuals who operate as a unit for an assigned task or goal
Cross-training
Certification
Warm-up activity
Team
44. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Organizational goals
Bonuses
Problem solving
45. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Involuntary termination
Message channel
Action meetings
46. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Networking
Next steps
Contingency plan
Ground rules
47. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Encoding
Alternative
Interpersonal communication
Performance review cycles
48. To plan or appoint employees to work at a certain time and date
Delegation
Standard
Compensation
Scheduling
49. Refers to the need to develop relationships with people as individuals or in groups
Affection
Floaters
Time Management
Mission Statement
50. A specific description or statement of what a manager wants to achieve
Objective
Informal communication
Planning
Mission Statement