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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set by management to ensure the operation's profitability
Contingency plan
Payroll standards
Action item
Professional Development
2. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Professional Development
Action item
Cross-functional team
Management
3. A group of individuals who operate as a unit for an assigned task or goal
Forming
Team
Cross-functional team
Preventable crisis
4. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Covers
Stress Management
Delegation
Federal-State Unemployment Compensation Laws
5. Describes what an organization wants to become and why it exists
Call/emergency meetings
Historical sales information
Forming
Vision Statement
6. A chart that shows which days and times the management staff is expected to work
Deployment chart
Management schedule
Directing
Mission Statement
7. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Management schedule
Goal
Sexual harassment
Individual performance of objectives
8. Meetings involving a group or team whose purpose is to tackle a problem
Action plan
Historical sales information
Problem-solving meetings
Work styles
9. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Networking
Brainstorming meetings
Departmental/team objectives
Sexual harassment
10. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Organizational communication
Collective bargaining agreement
Vision Statement
Professionalism
11. Costs that management can control
Controllable costs
Noncontrollable costs
Work styles
Family and Medical Leave Act (FMLA)
12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Mission Statement
Call/emergency meetings
Management
Organizational goals
13. An event that happens without warning and normally affects a number of people
Motivation
Professionalism
Management
Crisis
14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Motivators/Satisfiers
Fair Labor Standards Act (FLSA)
Nonverbal communication
Negotiation
15. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Fair Labor Standards Act (FLSA)
Media policy
Next steps
Crisis
16. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Personal treatment
Time-off request policy
Leadership
Parking lot
17. Serve as a set of standards by which an organization operates
Ground rules
Contact list
Value Statement
Control
18. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Fair Labor Standards Act (FLSA)
Minutes
Departmental/team objectives
Information receiver
19. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Message context
Collective bargaining agreement
Salaries
Management
20. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Motivation
Management
Semivariable costs
Noncontrollable costs
21. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Involuntary termination
Compensation
Mentor
Warm-up activity
22. Includes key personnel to be notified in the event of a crisis - such as each member of management
Bonuses
Workplace Ethics
Semivariable costs
Contact list
23. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Interpersonal communication
Preventable crisis
Motivation
Budget
24. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Encoding
Documentation
Family and Medical Leave Act (FMLA)
Sales projections
25. Actions by an employee that typically cause immediate termination
Mission Statement
Terminable acts
SWOT analysis
Problem
26. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Terminable acts
Action meetings
Conflict resolution
Professional Development
27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Next steps
Formal communication
Cross-functional team
Collective bargaining agreement
28. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Mentor
Leadership
Noncontrollable costs
Facilitator
29. Someone who assists in making the meeting run easier
Performing
Facilitator
Voluntary termination
Deployment chart
30. The environment that a message travels through
Salaries
Contact list
Strategic priority
Message context
31. Refers to the need to develop relationships with people as individuals or in groups
Affection
Problem
Fair Labor Standards Act (FLSA)
Unpreventable crisis
32. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Family and Medical Leave Act (FMLA)
Standard
Performance review cycles
Progressive disciplinary action
33. Shows which job classifications are essential or primary to staff and which are secondary
Negotiation
Deployment chart
Teamwork
Personal treatment
34. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Directing
Motivators/Satisfiers
Standard
35. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Contact list
Self-disclosure
Organizational goals
36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Individual performance of objectives
Professional Development
Time-off request policy
Cross-functional team
37. Refers to the need to exercise leadership and apply authority over others
Performance standard
Control
Delegation
Master schedule
38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Departmental/team objectives
Structured exit interview
Brainstorming
Informal communication
39. These goals focus on broad statements of what the organization as a whole wants to achieve
Facilitator
Organizational goals
Personal treatment
Certification
40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Problem solving
Minutes
Core values
Floaters
41. Simply stated criteria used to determine whether a goal has been met
Control
Self-disclosure
Historical sales information
Standard
42. Being unfairly partial to one or more employees
Favoritism
Information meetings
Root cause
Contact list
43. Created for the specific purpose of solving an immediate problem
Structured exit interview
Problem-solving team
Voluntary termination
Core values
44. To plan or appoint employees to work at a certain time and date
Brainstorming meetings
Scheduling
Stress
Media policy
45. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Cross-functional team
Mission Statement
SWOT analysis
46. The procedure and guidelines for employees to follow when they want time off from work
Commissions
Master schedule
Stress
Time-off request policy
47. The budgeted dollar amount for each type of cost
Sales projections
Standard
Norming
Forming
48. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Core values
Historical sales information
Problem solving
49. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Personal treatment
Wage
Federal-State Unemployment Compensation Laws
Message context
50. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Next steps
Control
Delegation