Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represent a select few of the highest concerns of the company






2. The action or situation that initiates the problem






3. Any sound that interferes with clear reception






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. Someone who can play the role of a wise advisor for you






6. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






7. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






8. The person for whom the communication is intended






9. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






10. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






11. Intact work units of a small group of employees who manage many daily operational issues with little supervision






12. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






13. Dollar amounts in addition to the regular wage and salary






14. Meetings involving a group or team whose purpose is to tackle a problem






15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






16. The budgeted dollar amount for each type of cost






17. The receiver's process of translating the sender's message into a meaningful form






18. Simply an account of past sales volumes in a foodservice operation






19. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






20. Created for the specific purpose of solving an immediate problem






21. The process of removing customers and employees from the premises when a crisis occurs






22. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






23. An event that happens without warning and normally affects a number of people






24. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






25. Occurs when an employee - of his or her own free will - decides to leave an organization






26. Providing encouragement - listening more than telling - and promoting team discussions






27. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






28. A strategy to share information that the receiver would not normally know






29. Tend to be associated with management positions since they are fixed dollar amounts for compensation






30. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






31. The procedure and guidelines for employees to follow when they want time off from work






32. Team members can analyze and solve problems effectively together






33. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






34. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






35. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






36. Expand the responsibilities of a particular group of employees






37. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






38. To explore all of a problem's potential causes






39. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






40. All types of wages combined with other rewards or benefits that the employee receives as part of a package






41. A question or situation that needs an answer or a solution






42. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






43. Refers to the need to feel a part of a group






44. Factors that incite an employee to put out more effort and enthusiasm for his or her job






45. The sum of activities a person performs to meet goals and/or to further his or her career






46. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






47. The degree of responsibility an individual has to an activity






48. A catastrophe that can be precluded from happening






49. Putting a positive thought into the public's mind following a negative situation






50. A strategy of steps to carry out so that a problem does not recur