Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Govern unemployment compensation






2. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






3. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






4. Providing encouragement - listening more than telling - and promoting team discussions






5. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






6. Uses a definite format that involves a set of questions to chart the employee's response






7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






8. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






11. A strategy of steps to carry out so that a problem does not recur






12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






13. A template used for creating weekly employee schedules






14. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






15. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






16. Meetings involving a group or team whose purpose is to tackle a problem






17. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






18. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






19. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






20. Brief meetings in which the goal is to decide and commit to action






21. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






22. Refers to the need to feel a part of a group






23. The action or situation that initiates the problem






24. Set by management to ensure the operation's profitability






25. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






26. A criterion set by management that measures the quality and quantity of an employee's work






27. Includes key personnel to be notified in the event of a crisis - such as each member of management






28. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






29. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






30. Team members can analyze and solve problems effectively together






31. The degree of responsibility an individual has to an activity






32. A list of topics that will be reviewed or dealt with at a meeting






33. Putting a positive thought into the public's mind following a negative situation






34. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






35. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






36. The main connection between the sender and receiver






37. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






38. All types of wages combined with other rewards or benefits that the employee receives as part of a package






39. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






40. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






41. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






42. The environment that a message travels through






43. Serve as a set of standards by which an organization operates






44. The procedure and guidelines for employees to follow when they want time off from work






45. Intact work units of a small group of employees who manage many daily operational issues with little supervision






46. A report written by management reiterating the problem and its solution






47. Simply an account of past sales volumes in a foodservice operation






48. Refers to the need to develop relationships with people as individuals or in groups






49. A method of collecting ideas from all participants without criticism or judgment






50. Describes what an organization wants to become and why it exists