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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Informal communication
Individual performance of objectives
Delegation
2. The medium through which the message will be communicated
Problem-solving model
Collective bargaining agreement
Message channel
Contact list
3. A catastrophe that can be precluded from happening
Preventable crisis
Collective bargaining agreement
Self-directed teams
Crisis
4. Represent a select few of the highest concerns of the company
Information receiver
Semivariable costs
Strategic priority
Controllable costs
5. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Communication
Employee absence policy
Organizational goals
Self-directed teams
6. A potential solution to a problem
Action meetings
Management
Affection
Alternative
7. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Problem solving
Information sender
Master schedule
8. Any message presented to staff to create a cohesive and productive workforce
Cross-training
Internal communication
Performing
Control
9. Expand the responsibilities of a particular group of employees
Interfunctional team
Sales projections
Crew schedule
Formal communication
10. The degree of responsibility an individual has to an activity
Interpersonal communication
Payroll standards
Objective
Accountability
11. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Value Statement
Covers
Objective
Certification
12. A process of working with and through others to get a significant task or project completed
Exit interview
Performance standard
Formal communication
Delegation
13. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Action plan
Family and Medical Leave Act (FMLA)
Exit interview
Favoritism
14. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Information receiver
Work styles
Delegation
15. Any sound that interferes with clear reception
Directing
Value Statement
Measurable results
Environmental noise
16. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Cross-training
Media policy
Decoding
17. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Accountability
Informal communication
Budget
18. Team members can analyze and solve problems effectively together
Measurable results
Merit pay
Performing
Self-disclosure
19. The many expressions and movements of a speaker that convey additional information about the message being given
Departmental/team objectives
Storming
Nonverbal communication
Contact list
20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Contact list
Wage
Parking lot
Cross-training
21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Benchmark
Contingency plan
Minutes
Leadership
22. A conversation without prepared questions
Spin
Progressive disciplinary action
Unstructured exit interview
Supporting
23. The receiver's process of translating the sender's message into a meaningful form
Decoding
Inclusion
Arbitration
Action item
24. Refers to the need to feel a part of a group
Inclusion
Brainstorming
Fair Labor Standards Act (FLSA)
Warm-up activity
25. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Budget
Media policy
Fair Labor Standards Act (FLSA)
26. The action or situation that initiates the problem
Voluntary termination
Exit interview
Value Statement
Root cause
27. Costs that management cannot control
Internal communication
Motivation
Deployment chart
Noncontrollable costs
28. A strategy of steps to carry out so that a problem does not recur
Collective bargaining agreement
Message
Action plan
Networking
29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Personal treatment
Mentor
Sexual harassment
30. The environment that a message travels through
Semivariable costs
Negotiation
Message context
Management
31. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Documentation
Professional Development
Professionalism
Informal communication
32. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Self-directed teams
SWOT analysis
Storming
33. The execution of processes and the use of tools that increase a person's efficiency and productivity
Terminable acts
Time Management
Affection
Message channel
34. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Debrief meeting
Documentation
Benchmark
Floaters
35. A question or situation that needs an answer or a solution
Problem
Unpreventable crisis
Inclusion
Benchmark
36. Created for the specific purpose of solving an immediate problem
Merit pay
Problem-solving team
Salaries
Scheduling
37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Listening
Departmental/team objectives
Stress Management
Decoding
38. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Problem solving
Storming
Professional Development
Wage
39. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Sales projections
Preventable crisis
Motivation
Problem solving
40. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Organizational communication
Action item
Directing
Networking
41. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Accountability
Brainstorming meetings
Listening
Control
42. A criterion set by management that measures the quality and quantity of an employee's work
Payroll standards
Problem
Performance standard
Supporting
43. Meetings that share communication
Information meetings
Teamwork
Environmental noise
Goal
44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Strategic priority
Accountability
Listening
Debrief meeting
45. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Master schedule
Media policy
Ground rules
Merit pay
46. All aspects of the project are evaluated
Debrief meeting
Floaters
Parking lot
Stress Management
47. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
SWOT analysis
Management
Listening
48. Personal characteristics that are work-related
Arbitration
Structured exit interview
Departmental/team objectives
Work styles
49. A standard by which something can be measured or judged
Organizational goals
Budget
Benchmark
Planning
50. A specific point associated with an agenda item that needs some type of action performed
Action item
Professional Development
Terminable acts
Mentor