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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A list of topics that will be reviewed or dealt with at a meeting
Listening
Agenda
Merit pay
Exit interview
2. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Scheduling
Nepotism
Wage
Certification
3. The medium through which the message will be communicated
Networking
Storming
Message channel
Exit interview
4. The procedure and guidelines for employees to follow when they want time off from work
Norming
Message channel
Time-off request policy
Vision Statement
5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Merit pay
Fair Labor Standards Act (FLSA)
Unstructured exit interview
Exit interview
6. Describes what an organization wants to become and why it exists
Contingency plan
Message channel
Vision Statement
Measurable results
7. Expand the responsibilities of a particular group of employees
Shift leaders
Nonverbal communication
Control
Interfunctional team
8. Sees team members settling their differences and developing more cohesive and trusting work relationships
Certification
Commissions
Message channel
Norming
9. A catastrophe that cannot be stopped from happening
Fair Labor Standards Act (FLSA)
Unpreventable crisis
Scheduling
Delegation
10. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Action item
Planning
Documentation
11. Someone who assists in making the meeting run easier
Planning
Facilitator
Call/emergency meetings
Favoritism
12. Developing the message to be sent
Encoding
Floaters
Family and Medical Leave Act (FMLA)
Problem-solving team
13. The person for whom the communication is intended
Value Statement
Information receiver
Brainstorming meetings
Organizational communication
14. Team members can analyze and solve problems effectively together
Merit pay
Accountability
Structured exit interview
Performing
15. Statements of desired results
Information meetings
Goal
Unpreventable crisis
SWOT analysis
16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Value Statement
Certification
Contingency plan
Commissions
17. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Debrief meeting
SWOT analysis
Deployment chart
Federal-State Unemployment Compensation Laws
18. Putting a positive thought into the public's mind following a negative situation
SWOT analysis
Mentor
Spin
Self-disclosure
19. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Root cause
Contingency plan
Conflict resolution
Listening
20. Meetings that share communication
Ground rules
Information meetings
Performance standard
Work styles
21. A potential solution to a problem
Alternative
Inclusion
Time Management
Measurable results
22. A question or situation that needs an answer or a solution
Problem
Ground rules
Salaries
Contingency plan
23. Refers to the need to exercise leadership and apply authority over others
Call/emergency meetings
Scheduling
Measurable results
Control
24. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Problem-solving team
Encoding
Information sender
25. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Communication
Stress
Standard
26. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Wage
Terminable acts
Debrief meeting
27. A meeting between the employer and employee when the employee leaves the company
Encoding
Interpersonal communication
Exit interview
Motivators/Satisfiers
28. The action or situation that initiates the problem
Communication
Root cause
Internal communication
Semivariable costs
29. Discussion between involved people with the goal of reaching an agreement that both can accept
Root cause
Message
Storming
Negotiation
30. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Accountability
Sexual harassment
Cross-training
Unpreventable crisis
31. The sum of activities a person performs to meet goals and/or to further his or her career
Facilitator
Interpersonal communication
Action plan
Professional Development
32. Actions by an employee that typically cause immediate termination
Problem
Empathy
Terminable acts
Semivariable costs
33. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Self-directed teams
Directing
Management schedule
34. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Work styles
Problem solving
Self-directed teams
Family and Medical Leave Act (FMLA)
35. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Affection
Team
Shift leaders
Cross-training
36. The originator and developer of the information that will be communicated
Objective
Media policy
Directing
Information sender
37. These objectives link to the organizational goals and help produce the desired outcome
Debrief meeting
Facilitator
Departmental/team objectives
Information sender
38. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Conflict resolution
Cross-functional team
Environmental noise
Noncontrollable costs
39. Costs that management can control
Family and Medical Leave Act (FMLA)
Controllable costs
Cross-functional team
Information receiver
40. Serve as a set of standards by which an organization operates
Media policy
Value Statement
Organizational communication
Floaters
41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Negotiation
Problem-solving meetings
Minutes
Value Statement
42. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Supporting
Call/emergency meetings
Core values
Measurable results
43. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Employee absence policy
Shift leaders
Certification
Controllable costs
44. All aspects of the project are evaluated
Supporting
Debrief meeting
Organizational goals
Ground rules
45. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Historical sales information
Workplace Ethics
Environmental noise
Media policy
46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Communication
Problem
Stress
Fair Labor Standards Act (FLSA)
47. A method of collecting ideas from all participants without criticism or judgment
Facilitator
Crew schedule
Environmental noise
Brainstorming
48. The main connection between the sender and receiver
Vision Statement
Message
Unpreventable crisis
Semivariable costs
49. The environment that a message travels through
Communication
Deployment chart
Message context
Agenda
50. A strategy of steps to carry out so that a problem does not recur
Information receiver
Warm-up activity
Affection
Action plan