Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






2. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






3. Providing encouragement - listening more than telling - and promoting team discussions






4. A potential solution to a problem






5. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






6. An additional sum paid to an employee whose work is superior and whose services are valued






7. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






8. The sum of activities a person performs to meet goals and/or to further his or her career






9. A standard by which something can be measured or judged






10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. These objectives link to the organizational goals and help produce the desired outcome






13. The medium through which the message will be communicated






14. Costs that management cannot control






15. Expand the responsibilities of a particular group of employees






16. Statements of desired results






17. A catastrophe that can be precluded from happening






18. A chart that shows which days and times the management staff is expected to work






19. Actions by an employee that typically cause immediate termination






20. Team members can analyze and solve problems effectively together






21. The environment that a message travels through






22. A process of working with and through others to get a significant task or project completed






23. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






24. A list of topics that will be reviewed or dealt with at a meeting






25. A report written by management reiterating the problem and its solution






26. A specific point associated with an agenda item that needs some type of action performed






27. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






28. Describes what an organization wants to become and why it exists






29. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






30. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






31. Set by management to ensure the operation's profitability






32. The action or situation that initiates the problem






33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






35. Simply stated criteria used to determine whether a goal has been met






36. Refers to the need to feel a part of a group






37. A template used for creating weekly employee schedules






38. Costs that management can control






39. These goals focus on broad statements of what the organization as a whole wants to achieve






40. The receiver's process of translating the sender's message into a meaningful form






41. Shows which job classifications are essential or primary to staff and which are secondary






42. Refers to the need to exercise leadership and apply authority over others






43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






44. Any sound that interferes with clear reception






45. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






46. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






47. A method of collecting ideas from all participants without criticism or judgment






48. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






50. Includes key personnel to be notified in the event of a crisis - such as each member of management