Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






2. Expand the responsibilities of a particular group of employees






3. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






4. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






5. Brief meetings in which the goal is to decide and commit to action






6. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






8. A catastrophe that cannot be stopped from happening






9. Someone who can play the role of a wise advisor for you






10. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






11. A meeting between the employer and employee when the employee leaves the company






12. Refers to the need to develop relationships with people as individuals or in groups






13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






14. A chart that shows employees what days and hours they are expected to work






15. Providing encouragement - listening more than telling - and promoting team discussions






16. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






17. Occurs when an employee - of his or her own free will - decides to leave an organization






18. All types of wages combined with other rewards or benefits that the employee receives as part of a package






19. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






20. Factors that incite an employee to put out more effort and enthusiasm for his or her job






21. A report written by management reiterating the problem and its solution






22. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






23. Someone who assists in making the meeting run easier






24. Actions by an employee that typically cause immediate termination






25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






26. Statements of desired results






27. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






28. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






29. A question or situation that needs an answer or a solution






30. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






31. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






32. A specific point associated with an agenda item that needs some type of action performed






33. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






34. The receiver's process of translating the sender's message into a meaningful form






35. Costs that management can control






36. The environment that a message travels through






37. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






38. A process of working with and through others to get a significant task or project completed






39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






40. Sees team members settling their differences and developing more cohesive and trusting work relationships






41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






42. A strategy to share information that the receiver would not normally know






43. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






44. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






45. A group of individuals who operate as a unit for an assigned task or goal






46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






47. A specific description or statement of what a manager wants to achieve






48. A list of topics that will be reviewed or dealt with at a meeting






49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






50. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting