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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The degree of responsibility an individual has to an activity
Favoritism
Accountability
Unpreventable crisis
Information meetings
2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Federal-State Unemployment Compensation Laws
Message
Organizational communication
Motivation
3. Guidelines for conduct that have enduring and lasting value to a society or organization
Work styles
Value Statement
Communication
Principles
4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Environmental noise
Control
Collective bargaining agreement
5. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Networking
Scheduling
Information receiver
6. Actions by an employee that typically cause immediate termination
Scheduling
Supporting
Terminable acts
Departmental/team objectives
7. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Master schedule
Informal communication
Listening
Collective bargaining agreement
8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Vision Statement
Core values
Contingency plan
Master schedule
9. A standard by which something can be measured or judged
Motivators/Satisfiers
Action item
Compensation
Benchmark
10. Developing the message to be sent
Encoding
Facilitator
Standard
Time Management
11. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Time Management
Standard
Certification
12. To plan or appoint employees to work at a certain time and date
Scheduling
Meeting
Controllable costs
Root cause
13. Statements of desired results
Favoritism
Goal
Fair Labor Standards Act (FLSA)
Management schedule
14. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Nepotism
Unstructured exit interview
Teamwork
Value Statement
15. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Self-disclosure
Measurable results
Minutes
Voluntary termination
16. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Preventable crisis
Problem
Cross-functional team
SWOT analysis
17. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Time Management
Storming
Delegation
Contact list
18. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Encoding
Listening
Goal
Budget
19. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
SWOT analysis
Value Statement
Supporting
20. The procedure and guidelines for employees to follow when they want time off from work
Team
Time-off request policy
Noncontrollable costs
Facilitator
21. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Measurable results
Salaries
Payroll standards
Controllable costs
22. The receiver's process of translating the sender's message into a meaningful form
Decoding
Personal treatment
Performing
Control
23. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Federal-State Unemployment Compensation Laws
Compensation
Cross-training
24. Govern unemployment compensation
Brainstorming meetings
Voluntary termination
Message context
Federal-State Unemployment Compensation Laws
25. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Exit interview
Norming
Delegation
Controllable costs
26. Discussion between involved people with the goal of reaching an agreement that both can accept
Floaters
Measurable results
Negotiation
Performance standard
27. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Warm-up activity
Semivariable costs
Conflict resolution
Planning
28. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Semivariable costs
Delegation
Formal communication
Sexual harassment
29. The main connection between the sender and receiver
Compensation
Parking lot
Stress
Message
30. These goals focus on broad statements of what the organization as a whole wants to achieve
Preventable crisis
Measurable results
Organizational goals
Performing
31. Brief meetings in which the goal is to decide and commit to action
Payroll standards
Meeting
Action meetings
Budget
32. A catastrophe that cannot be stopped from happening
Warm-up activity
Controllable costs
Unpreventable crisis
Goal
33. Created for the specific purpose of solving an immediate problem
Negotiation
Standard
Problem-solving team
Environmental noise
34. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Preventable crisis
Involuntary termination
Scheduling
35. These objectives link to the organizational goals and help produce the desired outcome
Brainstorming meetings
Terminable acts
Spin
Departmental/team objectives
36. Guidelines and procedures that explain how employees must notify management if they are unable to work
Core values
Self-disclosure
Crew schedule
Employee absence policy
37. Providing encouragement - listening more than telling - and promoting team discussions
Evacuation
Wage
Supporting
Standard
38. Sees team members settling their differences and developing more cohesive and trusting work relationships
Time Management
Motivators/Satisfiers
Root cause
Norming
39. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Parking lot
Professionalism
Vision Statement
Mission Statement
40. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Standard
SWOT analysis
Agenda
41. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Individual performance of objectives
Minutes
Brainstorming
42. The execution of processes and the use of tools that increase a person's efficiency and productivity
Objective
Time Management
Conflict resolution
Planning
43. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Unpreventable crisis
Forming
Performance review cycles
44. The standards of conduct or set of values and principles an individual or organization applies to work
Action plan
Environmental noise
Performing
Workplace Ethics
45. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Interpersonal communication
Noncontrollable costs
Nepotism
46. Refers to the need to feel a part of a group
Information meetings
Planning
Information receiver
Inclusion
47. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Management schedule
Stress Management
Debrief meeting
Controllable costs
48. An assembly of people for the purpose of discussing or making decisions about some topics
Time Management
Meeting
Encoding
Exit interview
49. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Unpreventable crisis
Compensation
Internal communication
Team
50. A report written by management reiterating the problem and its solution
Bonuses
Affection
Documentation
Mentor