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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Providing encouragement - listening more than telling - and promoting team discussions
Message context
Preventable crisis
Decoding
Supporting
2. A group of individuals who operate as a unit for an assigned task or goal
Controllable costs
Core values
Team
Floaters
3. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Ground rules
Core values
Fair Labor Standards Act (FLSA)
Merit pay
4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Work styles
Teamwork
Problem-solving meetings
Mediation
5. The main connection between the sender and receiver
Message
Benchmark
Work styles
Listening
6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Merit pay
Problem-solving meetings
Arbitration
Personal treatment
7. Putting a positive thought into the public's mind following a negative situation
Spin
Crew schedule
Networking
Work styles
8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Team
Interpersonal communication
Commissions
Budget
9. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Objective
Formal communication
Contingency plan
10. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Interfunctional team
Sales projections
Brainstorming
Deployment chart
11. A report written by management reiterating the problem and its solution
Supporting
Deployment chart
Documentation
Mentor
12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Communication
Message channel
Organizational communication
13. Someone who can play the role of a wise advisor for you
Affection
Goal
Merit pay
Mentor
14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Formal communication
Nonverbal communication
Message context
Involuntary termination
15. Costs that management cannot control
Noncontrollable costs
Message context
Motivation
Message channel
16. A process of working with and through others to get a significant task or project completed
Stress
Voluntary termination
Delegation
Merit pay
17. The environment that a message travels through
Message context
Problem-solving team
Mission Statement
Time-off request policy
18. Sees team members settling their differences and developing more cohesive and trusting work relationships
Interpersonal communication
Self-disclosure
Norming
Shift leaders
19. A strategy of steps to carry out so that a problem does not recur
Performance standard
Action plan
Conflict resolution
Certification
20. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Message context
Arbitration
Stress
Environmental noise
21. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Root cause
Teamwork
Problem-solving team
22. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Cross-functional team
Stress Management
Parking lot
Semivariable costs
23. Team members can analyze and solve problems effectively together
Voluntary termination
Media policy
Core values
Performing
24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Facilitator
Mediation
Sexual harassment
Nonverbal communication
25. Expand the responsibilities of a particular group of employees
Time-off request policy
Interfunctional team
Formal communication
Organizational goals
26. The process of removing customers and employees from the premises when a crisis occurs
Planning
Self-directed teams
Commissions
Evacuation
27. Personal characteristics that are work-related
Merit pay
Standard
Work styles
Contact list
28. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Documentation
Cross-functional team
Contingency plan
Leadership
29. Set by management to ensure the operation's profitability
Voluntary termination
Payroll standards
Exit interview
Internal communication
30. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Inclusion
Strategic priority
Action meetings
31. Costs that management can control
Spin
Environmental noise
Planning
Controllable costs
32. Refers to the need to exercise leadership and apply authority over others
Brainstorming
Core values
Control
Negotiation
33. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Motivation
Wage
Message
34. Guidelines for conduct that have enduring and lasting value to a society or organization
Salaries
Minutes
Crisis
Principles
35. The many expressions and movements of a speaker that convey additional information about the message being given
Self-directed teams
Nonverbal communication
Motivation
Cross-functional team
36. A catastrophe that can be precluded from happening
Performance review cycles
Vision Statement
Mission Statement
Preventable crisis
37. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Personal treatment
Interpersonal communication
Professionalism
SWOT analysis
38. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Empathy
Shift leaders
Communication
Budget
39. Meetings involving a group or team whose purpose is to tackle a problem
Management
Stress
Problem-solving meetings
Debrief meeting
40. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Inclusion
Teamwork
Evacuation
Minutes
41. All aspects of the project are evaluated
Debrief meeting
Sexual harassment
Performing
Warm-up activity
42. Actions by an employee that typically cause immediate termination
Collective bargaining agreement
Noncontrollable costs
Terminable acts
Debrief meeting
43. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Team
Controllable costs
Warm-up activity
Deployment chart
44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Directing
Cross-training
Budget
Collective bargaining agreement
45. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Progressive disciplinary action
Fair Labor Standards Act (FLSA)
Shift leaders
Self-directed teams
46. Any sound that interferes with clear reception
Self-disclosure
Environmental noise
Ground rules
Fair Labor Standards Act (FLSA)
47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Storming
Agenda
Conflict resolution
Crew schedule
48. An assembly of people for the purpose of discussing or making decisions about some topics
Delegation
Meeting
Problem
Communication
49. Occurs when an employee - of his or her own free will - decides to leave an organization
Negotiation
Voluntary termination
Unpreventable crisis
Cross-functional team
50. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Action meetings
Mediation
Collective bargaining agreement
Scheduling