Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who can play the role of a wise advisor for you






2. Any message presented to staff to create a cohesive and productive workforce






3. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






4. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






5. Sees team members settling their differences and developing more cohesive and trusting work relationships






6. Includes key personnel to be notified in the event of a crisis - such as each member of management






7. A meeting between the employer and employee when the employee leaves the company






8. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






9. Costs that management can control






10. An additional sum paid to an employee whose work is superior and whose services are valued






11. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






12. The degree of responsibility an individual has to an activity






13. Putting a positive thought into the public's mind following a negative situation






14. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






15. Refines the vision statement by stating the purpose of the organization to employees and customers






16. Meals to be served






17. The sum of activities a person performs to meet goals and/or to further his or her career






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. Intact work units of a small group of employees who manage many daily operational issues with little supervision






20. Team members can analyze and solve problems effectively together






21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






22. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






26. A chart that shows employees what days and hours they are expected to work






27. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






28. The many expressions and movements of a speaker that convey additional information about the message being given






29. Guidelines and procedures that explain how employees must notify management if they are unable to work






30. The budgeted dollar amount for each type of cost






31. A catastrophe that can be precluded from happening






32. The standards of conduct or set of values and principles an individual or organization applies to work






33. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






34. To explore all of a problem's potential causes






35. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






36. Providing encouragement - listening more than telling - and promoting team discussions






37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






38. Brief meetings in which the goal is to decide and commit to action






39. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






40. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






41. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






42. To plan or appoint employees to work at a certain time and date






43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






44. The environment that a message travels through






45. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






46. A method of collecting ideas from all participants without criticism or judgment






47. The act of identifying with the feelings - thoughts - or attitudes of another person






48. Meetings that share communication






49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






50. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting