Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Team members can analyze and solve problems effectively together






2. The person for whom the communication is intended






3. Govern unemployment compensation






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






6. The medium through which the message will be communicated






7. Uses a definite format that involves a set of questions to chart the employee's response






8. The environment that a message travels through






9. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






10. The act of identifying with the feelings - thoughts - or attitudes of another person






11. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






12. A list of topics that will be reviewed or dealt with at a meeting






13. Putting a positive thought into the public's mind following a negative situation






14. Refers to the need to develop relationships with people as individuals or in groups






15. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






16. An assembly of people for the purpose of discussing or making decisions about some topics






17. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






18. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






19. Providing encouragement - listening more than telling - and promoting team discussions






20. The many expressions and movements of a speaker that convey additional information about the message being given






21. Describes what an organization wants to become and why it exists






22. A method of collecting ideas from all participants without criticism or judgment






23. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






24. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






25. Sees team members settling their differences and developing more cohesive and trusting work relationships






26. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






27. An additional sum paid to an employee whose work is superior and whose services are valued






28. A conversation without prepared questions






29. Refines the vision statement by stating the purpose of the organization to employees and customers






30. A catastrophe that cannot be stopped from happening






31. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






32. Guidelines and procedures that explain how employees must notify management if they are unable to work






33. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






35. Statements of desired results






36. An event that happens without warning and normally affects a number of people






37. The standards of conduct or set of values and principles an individual or organization applies to work






38. These objectives link to the organizational goals and help produce the desired outcome






39. A strategy to share information that the receiver would not normally know






40. A strategy of steps to carry out so that a problem does not recur






41. To explore all of a problem's potential causes






42. A meeting between the employer and employee when the employee leaves the company






43. Discussion between involved people with the goal of reaching an agreement that both can accept






44. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






45. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






46. Shows which job classifications are essential or primary to staff and which are secondary






47. Costs that management cannot control






48. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






49. Meetings that share communication






50. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement