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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Commissions
Warm-up activity
Stress Management
Structured exit interview
2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Self-directed teams
SWOT analysis
Commissions
Next steps
3. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Progressive disciplinary action
Cross-functional team
Covers
Management schedule
4. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Forming
Floaters
Favoritism
Minutes
5. Represent a select few of the highest concerns of the company
Unstructured exit interview
Strategic priority
Arbitration
Ground rules
6. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Spin
Personal treatment
Motivation
7. A strategy of steps to carry out so that a problem does not recur
Action plan
Networking
Root cause
Unstructured exit interview
8. Serve as a set of standards by which an organization operates
Meeting
Professional Development
Value Statement
Self-disclosure
9. A method of collecting ideas from all participants without criticism or judgment
Mentor
Individual performance of objectives
Crew schedule
Brainstorming
10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Management schedule
Semivariable costs
Exit interview
Certification
11. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Problem-solving team
Deployment chart
Brainstorming
12. The originator and developer of the information that will be communicated
Interfunctional team
Information sender
Controllable costs
Master schedule
13. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Individual performance of objectives
Problem
Wage
14. A chart that shows which days and times the management staff is expected to work
Professional Development
Management schedule
Action meetings
Action plan
15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Mentor
Shift leaders
Favoritism
Ground rules
16. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Problem solving
Nonverbal communication
Call/emergency meetings
Structured exit interview
17. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Empathy
Organizational communication
Next steps
Supporting
18. Any sound that interferes with clear reception
Environmental noise
Certification
Objective
Controllable costs
19. A process of working with and through others to get a significant task or project completed
Delegation
Collective bargaining agreement
Problem
Budget
20. Sees team members settling their differences and developing more cohesive and trusting work relationships
Communication
Message
Norming
Meeting
21. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Interfunctional team
Bonuses
Teamwork
22. Includes key personnel to be notified in the event of a crisis - such as each member of management
Information meetings
Contact list
Evacuation
Management schedule
23. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Informal communication
Interpersonal communication
Affection
24. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Principles
Motivators/Satisfiers
Performing
Message
25. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Interfunctional team
Listening
Historical sales information
Action item
26. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Call/emergency meetings
Ground rules
Negotiation
Workplace Ethics
27. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Workplace Ethics
Personal treatment
Involuntary termination
Fair Labor Standards Act (FLSA)
28. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Self-directed teams
Decoding
Covers
Organizational communication
29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Unstructured exit interview
Historical sales information
Mediation
Covers
30. Discussion between involved people with the goal of reaching an agreement that both can accept
Self-directed teams
Negotiation
Problem-solving meetings
Meeting
31. Being unfairly partial to one or more employees
Forming
Vision Statement
Favoritism
Leadership
32. The budgeted dollar amount for each type of cost
Problem-solving meetings
Interfunctional team
Information receiver
Standard
33. The sum of activities a person performs to meet goals and/or to further his or her career
Personal treatment
Professional Development
Interfunctional team
Action meetings
34. A specific point associated with an agenda item that needs some type of action performed
Performing
Norming
Action item
Voluntary termination
35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Time-off request policy
Floaters
Motivators/Satisfiers
Departmental/team objectives
36. A strategy to share information that the receiver would not normally know
Crew schedule
Progressive disciplinary action
Self-disclosure
Scheduling
37. A chart that shows employees what days and hours they are expected to work
Formal communication
Master schedule
Crew schedule
Conflict resolution
38. An event that happens without warning and normally affects a number of people
Internal communication
Crisis
Inclusion
Structured exit interview
39. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Next steps
Budget
Fair Labor Standards Act (FLSA)
Wage
40. Costs that management can control
Control
Controllable costs
SWOT analysis
Communication
41. A template used for creating weekly employee schedules
Master schedule
Facilitator
Nepotism
Contact list
42. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Noncontrollable costs
Interfunctional team
Information meetings
Conflict resolution
43. Refers to the need to feel a part of a group
Work styles
Principles
Inclusion
Mentor
44. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Voluntary termination
Internal communication
Salaries
Fair Labor Standards Act (FLSA)
45. The degree of responsibility an individual has to an activity
Bonuses
Leadership
Message channel
Accountability
46. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Leadership
Semivariable costs
Communication
Cross-functional team
47. The environment that a message travels through
Affection
Message context
Planning
Debrief meeting
48. Shows which job classifications are essential or primary to staff and which are secondary
Encoding
SWOT analysis
Mentor
Deployment chart
49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Budget
Professional Development
Departmental/team objectives
Planning
50. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Minutes
Semivariable costs
Benchmark