Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form






2. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






3. Serve as a set of standards by which an organization operates






4. Created for the specific purpose of solving an immediate problem






5. Developing the message to be sent






6. A specific point associated with an agenda item that needs some type of action performed






7. To explore all of a problem's potential causes






8. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






9. A criterion set by management that measures the quality and quantity of an employee's work






10. Providing encouragement - listening more than telling - and promoting team discussions






11. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






13. To plan or appoint employees to work at a certain time and date






14. Tend to be associated with management positions since they are fixed dollar amounts for compensation






15. Any sound that interferes with clear reception






16. A group of individuals who operate as a unit for an assigned task or goal






17. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






18. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






19. The originator and developer of the information that will be communicated






20. The sum of activities a person performs to meet goals and/or to further his or her career






21. Sees team members settling their differences and developing more cohesive and trusting work relationships






22. The action or situation that initiates the problem






23. An assembly of people for the purpose of discussing or making decisions about some topics






24. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






25. A strategy of steps to carry out so that a problem does not recur






26. The medium through which the message will be communicated






27. The process of removing customers and employees from the premises when a crisis occurs






28. Factors that incite an employee to put out more effort and enthusiasm for his or her job






29. Any message presented to staff to create a cohesive and productive workforce






30. A standard by which something can be measured or judged






31. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






32. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






33. Describes what an organization wants to become and why it exists






34. An estimate of future sales based on historical sales records and other information viewed as relevant by management






35. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






36. A chart that shows which days and times the management staff is expected to work






37. Brief meetings in which the goal is to decide and commit to action






38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






39. An additional sum paid to an employee whose work is superior and whose services are valued






40. The standards of conduct or set of values and principles an individual or organization applies to work






41. Refines the vision statement by stating the purpose of the organization to employees and customers






42. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






43. A specific description or statement of what a manager wants to achieve






44. A quick - interactive activity that prepares people to focus on the meeting and its objectives






45. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






46. Simply an account of past sales volumes in a foodservice operation






47. Personal characteristics that are work-related






48. An event that happens without warning and normally affects a number of people






49. Someone who assists in making the meeting run easier






50. The main connection between the sender and receiver