Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






3. An additional sum paid to an employee whose work is superior and whose services are valued






4. Refers to the need to exercise leadership and apply authority over others






5. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






6. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






7. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






8. Represent a select few of the highest concerns of the company






9. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






10. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






11. Costs that management cannot control






12. A process of working with and through others to get a significant task or project completed






13. A catastrophe that can be precluded from happening






14. Discussion between involved people with the goal of reaching an agreement that both can accept






15. The standards of conduct or set of values and principles an individual or organization applies to work






16. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






17. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






18. Providing encouragement - listening more than telling - and promoting team discussions






19. The many expressions and movements of a speaker that convey additional information about the message being given






20. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






21. Any message presented to staff to create a cohesive and productive workforce






22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






23. Shows which job classifications are essential or primary to staff and which are secondary






24. The execution of processes and the use of tools that increase a person's efficiency and productivity






25. An assembly of people for the purpose of discussing or making decisions about some topics






26. A potential solution to a problem






27. Intact work units of a small group of employees who manage many daily operational issues with little supervision






28. A conversation without prepared questions






29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






30. A chart that shows employees what days and hours they are expected to work






31. Meals to be served






32. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






34. To plan or appoint employees to work at a certain time and date






35. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






36. The procedure and guidelines for employees to follow when they want time off from work






37. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






38. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






39. To explore all of a problem's potential causes






40. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






41. Serve as a set of standards by which an organization operates






42. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






43. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






44. Factors that incite an employee to put out more effort and enthusiasm for his or her job






45. A standard by which something can be measured or judged






46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






47. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. The sum of activities a person performs to meet goals and/or to further his or her career






50. Costs that management can control