Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tend to be associated with management positions since they are fixed dollar amounts for compensation






2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






3. Statements of desired results






4. Dollar amounts in addition to the regular wage and salary






5. Set by management to ensure the operation's profitability






6. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






7. Meetings involving a group or team whose purpose is to tackle a problem






8. A specific description or statement of what a manager wants to achieve






9. A method of collecting ideas from all participants without criticism or judgment






10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






12. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






13. The medium through which the message will be communicated






14. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






15. Putting a positive thought into the public's mind following a negative situation






16. The many expressions and movements of a speaker that convey additional information about the message being given






17. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






18. The originator and developer of the information that will be communicated






19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






20. Any message presented to staff to create a cohesive and productive workforce






21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






22. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






25. Simply stated criteria used to determine whether a goal has been met






26. These goals focus on broad statements of what the organization as a whole wants to achieve






27. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






28. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






29. A strategy to share information that the receiver would not normally know






30. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






31. A conversation without prepared questions






32. Refers to the need to develop relationships with people as individuals or in groups






33. Sees team members settling their differences and developing more cohesive and trusting work relationships






34. Meals to be served






35. A catastrophe that cannot be stopped from happening






36. Providing encouragement - listening more than telling - and promoting team discussions






37. Intact work units of a small group of employees who manage many daily operational issues with little supervision






38. A strategy of steps to carry out so that a problem does not recur






39. Team members can analyze and solve problems effectively together






40. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






41. All aspects of the project are evaluated






42. Factors that incite an employee to put out more effort and enthusiasm for his or her job






43. Meetings that share communication






44. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






45. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






46. A meeting between the employer and employee when the employee leaves the company






47. Expand the responsibilities of a particular group of employees






48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






49. Simply an account of past sales volumes in a foodservice operation






50. The ability to attend closely to what another person is saying to capture the essence of a message being communicated