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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to exercise leadership and apply authority over others
Family and Medical Leave Act (FMLA)
Next steps
Control
Certification
2. Set by management to ensure the operation's profitability
Problem-solving meetings
Personal treatment
Master schedule
Payroll standards
3. Team members can analyze and solve problems effectively together
Organizational goals
Self-directed teams
Professionalism
Performing
4. Govern unemployment compensation
Cross-training
Salaries
Federal-State Unemployment Compensation Laws
Performance standard
5. An additional sum paid to an employee whose work is superior and whose services are valued
Collective bargaining agreement
Sexual harassment
Involuntary termination
Merit pay
6. Serve as a set of standards by which an organization operates
Brainstorming meetings
Value Statement
Problem solving
Documentation
7. Refers to the need to develop relationships with people as individuals or in groups
Empathy
Scheduling
Work styles
Affection
8. Meetings involving a group or team whose purpose is to tackle a problem
Interpersonal communication
Affection
Problem-solving meetings
Floaters
9. Personal characteristics that are work-related
Informal communication
Interpersonal communication
Supporting
Work styles
10. Actions by an employee that typically cause immediate termination
Historical sales information
Terminable acts
Brainstorming meetings
Certification
11. Discussion between involved people with the goal of reaching an agreement that both can accept
Mission Statement
Internal communication
Crisis
Negotiation
12. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Action plan
Documentation
Salaries
13. Providing encouragement - listening more than telling - and promoting team discussions
Objective
Supporting
Inclusion
Facilitator
14. Simply an account of past sales volumes in a foodservice operation
Value Statement
Spin
Listening
Historical sales information
15. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Professional Development
Parking lot
Wage
Accountability
16. To plan or appoint employees to work at a certain time and date
Crew schedule
Information meetings
Departmental/team objectives
Scheduling
17. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Leadership
Salaries
Agenda
Progressive disciplinary action
18. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Measurable results
Alternative
Self-directed teams
Empathy
19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Forming
Cross-training
Self-directed teams
20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Communication
Conflict resolution
Minutes
Networking
21. Any sound that interferes with clear reception
Environmental noise
Accountability
Motivation
Problem-solving model
22. Describes what an organization wants to become and why it exists
Floaters
Vision Statement
Benchmark
Empathy
23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Encoding
Media policy
Negotiation
24. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Payroll standards
Forming
Voluntary termination
25. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Crisis
Media policy
Alternative
26. A process of working with and through others to get a significant task or project completed
Terminable acts
Sexual harassment
Delegation
Stress
27. The budgeted dollar amount for each type of cost
Personal treatment
Scheduling
Next steps
Standard
28. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Mentor
Family and Medical Leave Act (FMLA)
Negotiation
Action plan
29. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Certification
Fair Labor Standards Act (FLSA)
Professional Development
Involuntary termination
30. A strategy of steps to carry out so that a problem does not recur
Action plan
Alternative
Evacuation
Nepotism
31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Standard
Accountability
Mentor
32. Any message presented to staff to create a cohesive and productive workforce
Self-disclosure
Call/emergency meetings
Information receiver
Internal communication
33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Family and Medical Leave Act (FMLA)
Directing
Merit pay
Inclusion
34. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Controllable costs
Management
Environmental noise
35. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Value Statement
Principles
Storming
Standard
36. A list of topics that will be reviewed or dealt with at a meeting
Scheduling
Agenda
Information meetings
Time-off request policy
37. A template used for creating weekly employee schedules
Master schedule
Motivators/Satisfiers
Call/emergency meetings
Cross-functional team
38. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Vision Statement
Measurable results
Listening
Historical sales information
39. A chart that shows which days and times the management staff is expected to work
Workplace Ethics
Delegation
Formal communication
Management schedule
40. Uses a definite format that involves a set of questions to chart the employee's response
Involuntary termination
Negotiation
Stress
Structured exit interview
41. The environment that a message travels through
Message context
Negotiation
Alternative
Mentor
42. Developing the message to be sent
Fair Labor Standards Act (FLSA)
Contact list
Encoding
Performing
43. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Message context
Scheduling
Arbitration
Mediation
44. A conversation without prepared questions
Team
Informal communication
Motivation
Unstructured exit interview
45. A report written by management reiterating the problem and its solution
Payroll standards
Environmental noise
Documentation
Evacuation
46. A meeting between the employer and employee when the employee leaves the company
Value Statement
Principles
Exit interview
Action meetings
47. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Information meetings
Listening
Professionalism
Problem solving
48. The medium through which the message will be communicated
Salaries
Message channel
Affection
Agenda
49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Favoritism
Individual performance of objectives
Covers
Delegation
50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Favoritism
Action plan
Problem-solving model