Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






2. Factors that incite an employee to put out more effort and enthusiasm for his or her job






3. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






4. All aspects of the project are evaluated






5. The medium through which the message will be communicated






6. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






7. Refers to the need to develop relationships with people as individuals or in groups






8. A process of working with and through others to get a significant task or project completed






9. The standards of conduct or set of values and principles an individual or organization applies to work






10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






11. Created for the specific purpose of solving an immediate problem






12. The act of identifying with the feelings - thoughts - or attitudes of another person






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






15. Someone who can play the role of a wise advisor for you






16. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






17. Any sound that interferes with clear reception






18. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






19. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






20. A question or situation that needs an answer or a solution






21. Guidelines for conduct that have enduring and lasting value to a society or organization






22. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






23. The action or situation that initiates the problem






24. Personal characteristics that are work-related






25. Meals to be served






26. Costs that management can control






27. A strategy of steps to carry out so that a problem does not recur






28. Includes key personnel to be notified in the event of a crisis - such as each member of management






29. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






30. Someone who assists in making the meeting run easier






31. A template used for creating weekly employee schedules






32. An estimate of future sales based on historical sales records and other information viewed as relevant by management






33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






34. A specific description or statement of what a manager wants to achieve






35. Occurs when an employee - of his or her own free will - decides to leave an organization






36. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






37. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






38. A catastrophe that cannot be stopped from happening






39. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






41. To explore all of a problem's potential causes






42. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






43. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






44. Expand the responsibilities of a particular group of employees






45. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






47. The execution of processes and the use of tools that increase a person's efficiency and productivity






48. Costs that management cannot control






49. A standard by which something can be measured or judged






50. Team members can analyze and solve problems effectively together