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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce
Budget
Internal communication
Work styles
Decoding
2. A catastrophe that can be precluded from happening
Negotiation
Listening
Preventable crisis
Motivators/Satisfiers
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Terminable acts
Internal communication
Vision Statement
4. A conversation without prepared questions
Warm-up activity
Benchmark
Wage
Unstructured exit interview
5. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Organizational goals
Environmental noise
Workplace Ethics
Brainstorming meetings
6. The standards of conduct or set of values and principles an individual or organization applies to work
Message channel
Workplace Ethics
Preventable crisis
Contact list
7. The originator and developer of the information that will be communicated
Measurable results
Management
Team
Information sender
8. Meetings involving a group or team whose purpose is to tackle a problem
Facilitator
Delegation
Workplace Ethics
Problem-solving meetings
9. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Decoding
Meeting
Informal communication
Salaries
10. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Compensation
Arbitration
Alternative
Fair Labor Standards Act (FLSA)
11. Set by management to ensure the operation's profitability
Supporting
Payroll standards
Contact list
Debrief meeting
12. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Conflict resolution
Scheduling
Action item
Management
13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Certification
Employee absence policy
Formal communication
14. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Time Management
Crew schedule
Cross-training
15. Guidelines for conduct that have enduring and lasting value to a society or organization
Semivariable costs
Family and Medical Leave Act (FMLA)
Principles
Unpreventable crisis
16. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Organizational goals
Information sender
Deployment chart
17. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Norming
Information receiver
Time Management
Formal communication
18. The action or situation that initiates the problem
Root cause
Sexual harassment
Family and Medical Leave Act (FMLA)
Accountability
19. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Semivariable costs
Crisis
Cross-functional team
Norming
20. A potential solution to a problem
Preventable crisis
Alternative
Minutes
Nonverbal communication
21. Dollar amounts in addition to the regular wage and salary
Bonuses
Federal-State Unemployment Compensation Laws
Involuntary termination
Performing
22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Forming
Commissions
Federal-State Unemployment Compensation Laws
Message context
23. Refers to the need to exercise leadership and apply authority over others
Control
Payroll standards
Commissions
Teamwork
24. A list of topics that will be reviewed or dealt with at a meeting
Work styles
Agenda
Listening
Problem-solving model
25. All aspects of the project are evaluated
Meeting
Principles
Debrief meeting
Mission Statement
26. The act of identifying with the feelings - thoughts - or attitudes of another person
Performance standard
Value Statement
Empathy
Vision Statement
27. A chart that shows employees what days and hours they are expected to work
Floaters
Strategic priority
Control
Crew schedule
28. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Interpersonal communication
Forming
Nepotism
29. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Terminable acts
Individual performance of objectives
Communication
Stress
30. These goals focus on broad statements of what the organization as a whole wants to achieve
Message channel
Organizational goals
Compensation
Nepotism
31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Supporting
Organizational goals
Debrief meeting
32. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Planning
Media policy
Brainstorming
33. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Warm-up activity
Evacuation
Informal communication
Scheduling
34. A group of individuals who operate as a unit for an assigned task or goal
Stress Management
Team
Scheduling
Problem solving
35. A standard by which something can be measured or judged
Involuntary termination
Crew schedule
Value Statement
Benchmark
36. Describes what an organization wants to become and why it exists
Certification
Vision Statement
Control
Stress
37. To explore all of a problem's potential causes
Nepotism
Motivation
Control
Problem-solving model
38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Supporting
Internal communication
Sexual harassment
Networking
39. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Family and Medical Leave Act (FMLA)
SWOT analysis
Cross-training
Vision Statement
40. Meetings that share communication
Information meetings
Empathy
Affection
Certification
41. A chart that shows which days and times the management staff is expected to work
Contingency plan
Individual performance of objectives
Management schedule
Budget
42. Someone who assists in making the meeting run easier
Evacuation
Goal
Facilitator
Teamwork
43. Sees team members settling their differences and developing more cohesive and trusting work relationships
Departmental/team objectives
Leadership
Time-off request policy
Norming
44. Refers to the need to develop relationships with people as individuals or in groups
Affection
Listening
Scheduling
Personal treatment
45. A process of working with and through others to get a significant task or project completed
Nonverbal communication
Standard
Performing
Delegation
46. A meeting between the employer and employee when the employee leaves the company
Professionalism
Exit interview
Mediation
Spin
47. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Organizational communication
Personal treatment
Information sender
Bonuses
48. A strategy to share information that the receiver would not normally know
Problem
Self-disclosure
Time-off request policy
Inclusion
49. Discussion between involved people with the goal of reaching an agreement that both can accept
Goal
Self-directed teams
Negotiation
Work styles
50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Information meetings
Voluntary termination
Spin