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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Expand the responsibilities of a particular group of employees






2. The process of removing customers and employees from the premises when a crisis occurs






3. The degree of responsibility an individual has to an activity






4. The originator and developer of the information that will be communicated






5. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






6. Any sound that interferes with clear reception






7. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






8. Providing encouragement - listening more than telling - and promoting team discussions






9. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






10. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. Sees team members settling their differences and developing more cohesive and trusting work relationships






14. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






15. Occurs when an employee - of his or her own free will - decides to leave an organization






16. Refers to the need to exercise leadership and apply authority over others






17. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






18. Refines the vision statement by stating the purpose of the organization to employees and customers






19. A standard by which something can be measured or judged






20. Shows which job classifications are essential or primary to staff and which are secondary






21. An event that happens without warning and normally affects a number of people






22. An additional sum paid to an employee whose work is superior and whose services are valued






23. Meetings involving a group or team whose purpose is to tackle a problem






24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






25. Statements of desired results






26. Describes what an organization wants to become and why it exists






27. Any message presented to staff to create a cohesive and productive workforce






28. Costs that management can control






29. Simply an account of past sales volumes in a foodservice operation






30. To explore all of a problem's potential causes






31. Serve as a set of standards by which an organization operates






32. The act of identifying with the feelings - thoughts - or attitudes of another person






33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






34. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






35. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






36. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






37. Factors that incite an employee to put out more effort and enthusiasm for his or her job






38. Uses a definite format that involves a set of questions to chart the employee's response






39. The environment that a message travels through






40. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






41. A meeting between the employer and employee when the employee leaves the company






42. Being unfairly partial to one or more employees






43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






44. These goals focus on broad statements of what the organization as a whole wants to achieve






45. A strategy to share information that the receiver would not normally know






46. The standards of conduct or set of values and principles an individual or organization applies to work






47. A specific description or statement of what a manager wants to achieve






48. The procedure and guidelines for employees to follow when they want time off from work






49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






Can you answer 50 questions in 15 minutes?



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