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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific description or statement of what a manager wants to achieve
Unpreventable crisis
Objective
Nepotism
Workplace Ethics
2. To explore all of a problem's potential causes
Problem-solving model
Performance review cycles
Supporting
Core values
3. Costs that management cannot control
Time-off request policy
Listening
Communication
Noncontrollable costs
4. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Work styles
Performance standard
Vision Statement
5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Structured exit interview
Encoding
Commissions
Vision Statement
6. Brief meetings in which the goal is to decide and commit to action
Cross-training
Inclusion
Individual performance of objectives
Action meetings
7. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Message context
Meeting
Root cause
Parking lot
8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Certification
Progressive disciplinary action
Decoding
Organizational goals
9. A list of topics that will be reviewed or dealt with at a meeting
Scheduling
Supporting
Information sender
Agenda
10. Meals to be served
Standard
Covers
Sexual harassment
Benchmark
11. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Brainstorming meetings
Shift leaders
Motivators/Satisfiers
Internal communication
12. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Media policy
Delegation
Communication
13. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Informal communication
Unpreventable crisis
Problem solving
Collective bargaining agreement
14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Arbitration
Merit pay
Time-off request policy
15. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Fair Labor Standards Act (FLSA)
Action plan
Salaries
Federal-State Unemployment Compensation Laws
16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Environmental noise
Floaters
Leadership
Semivariable costs
17. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Mentor
Listening
Fair Labor Standards Act (FLSA)
18. Discussion between involved people with the goal of reaching an agreement that both can accept
Evacuation
Root cause
Negotiation
Storming
19. These goals focus on broad statements of what the organization as a whole wants to achieve
Principles
Arbitration
Organizational goals
Spin
20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Decoding
Performing
Mediation
Scheduling
21. Uses a definite format that involves a set of questions to chart the employee's response
Semivariable costs
Unstructured exit interview
Structured exit interview
Conflict resolution
22. Dollar amounts in addition to the regular wage and salary
Bonuses
Sexual harassment
Progressive disciplinary action
Information meetings
23. The procedure and guidelines for employees to follow when they want time off from work
Semivariable costs
Time-off request policy
Brainstorming meetings
Problem-solving team
24. A group of individuals who operate as a unit for an assigned task or goal
Team
Decoding
Informal communication
Internal communication
25. Refers to the need to feel a part of a group
Compensation
Information receiver
Inclusion
Control
26. The person for whom the communication is intended
Formal communication
Delegation
Preventable crisis
Information receiver
27. Costs that management can control
Shift leaders
Accountability
Internal communication
Controllable costs
28. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Commissions
Media policy
Conflict resolution
Spin
29. A conversation without prepared questions
Environmental noise
Unstructured exit interview
Debrief meeting
Message channel
30. Someone who can play the role of a wise advisor for you
Documentation
Internal communication
Budget
Mentor
31. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Historical sales information
Informal communication
Planning
Brainstorming meetings
32. Someone who assists in making the meeting run easier
Team
Individual performance of objectives
Facilitator
Management
33. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Forming
Sales projections
Sexual harassment
Alternative
34. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Stress Management
Problem-solving meetings
Crisis
Ground rules
35. The execution of processes and the use of tools that increase a person's efficiency and productivity
Preventable crisis
Covers
Salaries
Time Management
36. Refers to the need to exercise leadership and apply authority over others
Control
Listening
Standard
Agenda
37. A strategy to share information that the receiver would not normally know
Formal communication
Benchmark
Agenda
Self-disclosure
38. Refers to the need to develop relationships with people as individuals or in groups
Facilitator
Problem-solving team
Affection
Work styles
39. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Listening
Benchmark
Meeting
40. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Fair Labor Standards Act (FLSA)
Floaters
Measurable results
Payroll standards
41. The environment that a message travels through
Employee absence policy
Brainstorming meetings
Message context
Measurable results
42. Personal characteristics that are work-related
Mediation
Work styles
Workplace Ethics
Brainstorming meetings
43. A chart that shows employees what days and hours they are expected to work
Crew schedule
Empathy
Cross-functional team
Nonverbal communication
44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Unpreventable crisis
Forming
Crew schedule
Communication
45. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Noncontrollable costs
Core values
Wage
Self-directed teams
46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Standard
Inclusion
Professional Development
47. Simply an account of past sales volumes in a foodservice operation
Empathy
Minutes
Historical sales information
Mentor
48. Statements of desired results
Goal
Employee absence policy
Vision Statement
Control
49. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Affection
Informal communication
Evacuation
50. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Sexual harassment
Preventable crisis
Nepotism