Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The budgeted dollar amount for each type of cost






2. Describes what an organization wants to become and why it exists






3. Guidelines and procedures that explain how employees must notify management if they are unable to work






4. Costs that management can control






5. Simply stated criteria used to determine whether a goal has been met






6. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






7. A chart that shows employees what days and hours they are expected to work






8. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






9. The medium through which the message will be communicated






10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






11. A group of individuals who operate as a unit for an assigned task or goal






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






14. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






15. The originator and developer of the information that will be communicated






16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






17. A catastrophe that can be precluded from happening






18. The standards of conduct or set of values and principles an individual or organization applies to work






19. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






20. Actions by an employee that typically cause immediate termination






21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






22. A method of collecting ideas from all participants without criticism or judgment






23. All types of wages combined with other rewards or benefits that the employee receives as part of a package






24. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






25. Includes key personnel to be notified in the event of a crisis - such as each member of management






26. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






27. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






28. An estimate of future sales based on historical sales records and other information viewed as relevant by management






29. A question or situation that needs an answer or a solution






30. The execution of processes and the use of tools that increase a person's efficiency and productivity






31. Statements of desired results






32. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






33. Refines the vision statement by stating the purpose of the organization to employees and customers






34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






35. Someone who assists in making the meeting run easier






36. Any sound that interferes with clear reception






37. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






38. Dollar amounts in addition to the regular wage and salary






39. Simply an account of past sales volumes in a foodservice operation






40. An additional sum paid to an employee whose work is superior and whose services are valued






41. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






42. Costs that management cannot control






43. The action or situation that initiates the problem






44. Discussion between involved people with the goal of reaching an agreement that both can accept






45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






46. Serve as a set of standards by which an organization operates






47. Sees team members settling their differences and developing more cohesive and trusting work relationships






48. To plan or appoint employees to work at a certain time and date






49. Being unfairly partial to one or more employees






50. Refers to the need to feel a part of a group