Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. Describes what an organization wants to become and why it exists






4. Meals to be served






5. Uses a definite format that involves a set of questions to chart the employee's response






6. A group of individuals who operate as a unit for an assigned task or goal






7. Someone who assists in making the meeting run easier






8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






9. Serve as a set of standards by which an organization operates






10. A specific point associated with an agenda item that needs some type of action performed






11. Guidelines and procedures that explain how employees must notify management if they are unable to work






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






14. The process of removing customers and employees from the premises when a crisis occurs






15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






16. A process of working with and through others to get a significant task or project completed






17. The execution of processes and the use of tools that increase a person's efficiency and productivity






18. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






19. An assembly of people for the purpose of discussing or making decisions about some topics






20. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






21. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






24. Guidelines for conduct that have enduring and lasting value to a society or organization






25. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






26. Includes key personnel to be notified in the event of a crisis - such as each member of management






27. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






29. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






30. A potential solution to a problem






31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






32. Meetings involving a group or team whose purpose is to tackle a problem






33. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






34. Providing encouragement - listening more than telling - and promoting team discussions






35. A strategy to share information that the receiver would not normally know






36. The budgeted dollar amount for each type of cost






37. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






38. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






39. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






40. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






41. Govern unemployment compensation






42. A standard by which something can be measured or judged






43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






44. A strategy of steps to carry out so that a problem does not recur






45. An event that happens without warning and normally affects a number of people






46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






47. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






48. A conversation without prepared questions






49. Represent a select few of the highest concerns of the company






50. Refines the vision statement by stating the purpose of the organization to employees and customers