Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






3. Team members can analyze and solve problems effectively together






4. Refers to the need to exercise leadership and apply authority over others






5. Guidelines for conduct that have enduring and lasting value to a society or organization






6. The process of removing customers and employees from the premises when a crisis occurs






7. Expand the responsibilities of a particular group of employees






8. Providing encouragement - listening more than telling - and promoting team discussions






9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






10. Represent a select few of the highest concerns of the company






11. A catastrophe that cannot be stopped from happening






12. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






13. All types of wages combined with other rewards or benefits that the employee receives as part of a package






14. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






15. An additional sum paid to an employee whose work is superior and whose services are valued






16. Occurs when an employee - of his or her own free will - decides to leave an organization






17. A conversation without prepared questions






18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






19. The procedure and guidelines for employees to follow when they want time off from work






20. Brief meetings in which the goal is to decide and commit to action






21. A process of working with and through others to get a significant task or project completed






22. A criterion set by management that measures the quality and quantity of an employee's work






23. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






24. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






25. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






26. Actions by an employee that typically cause immediate termination






27. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






28. Personal characteristics that are work-related






29. The main connection between the sender and receiver






30. Meetings that share communication






31. The medium through which the message will be communicated






32. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






33. A potential solution to a problem






34. A strategy of steps to carry out so that a problem does not recur






35. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






36. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






37. Being unfairly partial to one or more employees






38. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






39. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






40. An estimate of future sales based on historical sales records and other information viewed as relevant by management






41. Refers to the need to develop relationships with people as individuals or in groups






42. These objectives link to the organizational goals and help produce the desired outcome






43. Uses a definite format that involves a set of questions to chart the employee's response






44. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






45. A quick - interactive activity that prepares people to focus on the meeting and its objectives






46. Describes what an organization wants to become and why it exists






47. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






48. Dollar amounts in addition to the regular wage and salary






49. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






50. A report written by management reiterating the problem and its solution