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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Crisis
Interpersonal communication
Federal-State Unemployment Compensation Laws
Problem-solving team
2. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Benchmark
Progressive disciplinary action
Problem-solving meetings
3. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Communication
Empathy
Sexual harassment
Action meetings
4. All aspects of the project are evaluated
Debrief meeting
Interpersonal communication
Message context
Professional Development
5. The medium through which the message will be communicated
Inclusion
Call/emergency meetings
Structured exit interview
Message channel
6. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Unpreventable crisis
Contingency plan
Environmental noise
Terminable acts
7. Refers to the need to develop relationships with people as individuals or in groups
Affection
Performance review cycles
Principles
Supporting
8. A process of working with and through others to get a significant task or project completed
Delegation
Empathy
Controllable costs
Interfunctional team
9. The standards of conduct or set of values and principles an individual or organization applies to work
Contingency plan
Semivariable costs
Conflict resolution
Workplace Ethics
10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Departmental/team objectives
Problem-solving team
Ground rules
Media policy
11. Created for the specific purpose of solving an immediate problem
Self-disclosure
Problem-solving team
Scheduling
Exit interview
12. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Next steps
Inclusion
Departmental/team objectives
13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Agenda
Motivation
Semivariable costs
Forming
14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Performing
Informal communication
Compensation
Budget
15. Someone who can play the role of a wise advisor for you
Core values
Supporting
Favoritism
Mentor
16. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Agenda
Internal communication
Performance review cycles
Accountability
17. Any sound that interferes with clear reception
Environmental noise
Arbitration
Bonuses
Self-directed teams
18. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Family and Medical Leave Act (FMLA)
Encoding
Communication
19. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Value Statement
Message
Listening
Strategic priority
20. A question or situation that needs an answer or a solution
Nepotism
Principles
Semivariable costs
Problem
21. Guidelines for conduct that have enduring and lasting value to a society or organization
Warm-up activity
Inclusion
Principles
Departmental/team objectives
22. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Unstructured exit interview
Progressive disciplinary action
Master schedule
Storming
23. The action or situation that initiates the problem
Conflict resolution
Problem-solving team
Professionalism
Root cause
24. Personal characteristics that are work-related
Mission Statement
Value Statement
Informal communication
Work styles
25. Meals to be served
Covers
Contact list
Fair Labor Standards Act (FLSA)
Sales projections
26. Costs that management can control
Controllable costs
Information receiver
Fair Labor Standards Act (FLSA)
Problem-solving model
27. A strategy of steps to carry out so that a problem does not recur
Action plan
Networking
Debrief meeting
Leadership
28. Includes key personnel to be notified in the event of a crisis - such as each member of management
Semivariable costs
Facilitator
Empathy
Contact list
29. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Arbitration
Workplace Ethics
Principles
30. Someone who assists in making the meeting run easier
Media policy
Fair Labor Standards Act (FLSA)
Facilitator
Norming
31. A template used for creating weekly employee schedules
Master schedule
Problem
Action plan
Scheduling
32. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Call/emergency meetings
Message context
Brainstorming
Sales projections
33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Contact list
Cross-functional team
Standard
Debrief meeting
34. A specific description or statement of what a manager wants to achieve
Sexual harassment
Objective
Problem-solving model
Evacuation
35. Occurs when an employee - of his or her own free will - decides to leave an organization
Historical sales information
Delegation
Environmental noise
Voluntary termination
36. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Interpersonal communication
Stress
Exit interview
Negotiation
37. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Problem
Wage
Budget
38. A catastrophe that cannot be stopped from happening
Performance standard
Interpersonal communication
Master schedule
Unpreventable crisis
39. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Structured exit interview
Media policy
Professional Development
Brainstorming meetings
40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Debrief meeting
Core values
Salaries
Decoding
41. To explore all of a problem's potential causes
Action plan
Action meetings
Problem-solving model
Alternative
42. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Cross-functional team
Mission Statement
Crisis
43. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Negotiation
Budget
Vision Statement
Management
44. Expand the responsibilities of a particular group of employees
Interfunctional team
Measurable results
Encoding
Listening
45. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Call/emergency meetings
Self-directed teams
Problem-solving meetings
Individual performance of objectives
46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Problem-solving model
Forming
Crisis
47. The execution of processes and the use of tools that increase a person's efficiency and productivity
Standard
Message
Time Management
Information receiver
48. Costs that management cannot control
Empathy
Spin
Strategic priority
Noncontrollable costs
49. A standard by which something can be measured or judged
Merit pay
Benchmark
Bonuses
Self-disclosure
50. Team members can analyze and solve problems effectively together
Message
Favoritism
Semivariable costs
Performing