Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






2. Any message presented to staff to create a cohesive and productive workforce






3. An event that happens without warning and normally affects a number of people






4. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






5. A group of individuals who operate as a unit for an assigned task or goal






6. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






7. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






8. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






10. The standards of conduct or set of values and principles an individual or organization applies to work






11. Guidelines and procedures that explain how employees must notify management if they are unable to work






12. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






13. To explore all of a problem's potential causes






14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






15. Simply an account of past sales volumes in a foodservice operation






16. A specific description or statement of what a manager wants to achieve






17. The act of identifying with the feelings - thoughts - or attitudes of another person






18. Refers to the need to exercise leadership and apply authority over others






19. The originator and developer of the information that will be communicated






20. An assembly of people for the purpose of discussing or making decisions about some topics






21. Statements of desired results






22. A conversation without prepared questions






23. The execution of processes and the use of tools that increase a person's efficiency and productivity






24. Refers to the need to develop relationships with people as individuals or in groups






25. Personal characteristics that are work-related






26. Meetings involving a group or team whose purpose is to tackle a problem






27. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






28. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






30. Created for the specific purpose of solving an immediate problem






31. The environment that a message travels through






32. A meeting between the employer and employee when the employee leaves the company






33. A strategy to share information that the receiver would not normally know






34. Someone who can play the role of a wise advisor for you






35. Guidelines for conduct that have enduring and lasting value to a society or organization






36. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






38. An additional sum paid to an employee whose work is superior and whose services are valued






39. Factors that incite an employee to put out more effort and enthusiasm for his or her job






40. Govern unemployment compensation






41. Meetings that share communication






42. Refines the vision statement by stating the purpose of the organization to employees and customers






43. A criterion set by management that measures the quality and quantity of an employee's work






44. A process of working with and through others to get a significant task or project completed






45. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






46. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






47. Set by management to ensure the operation's profitability






48. Tend to be associated with management positions since they are fixed dollar amounts for compensation






49. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






50. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity