Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occurs when an employee - of his or her own free will - decides to leave an organization






2. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






3. The sum of activities a person performs to meet goals and/or to further his or her career






4. An estimate of future sales based on historical sales records and other information viewed as relevant by management






5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






6. The action or situation that initiates the problem






7. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






8. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






9. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






10. A method of collecting ideas from all participants without criticism or judgment






11. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






12. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






13. A question or situation that needs an answer or a solution






14. The person for whom the communication is intended






15. Statements of desired results






16. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






17. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






18. Uses a definite format that involves a set of questions to chart the employee's response






19. Represent a select few of the highest concerns of the company






20. Govern unemployment compensation






21. Someone who can play the role of a wise advisor for you






22. Any message presented to staff to create a cohesive and productive workforce






23. A catastrophe that cannot be stopped from happening






24. Refers to the need to feel a part of a group






25. Refers to the need to develop relationships with people as individuals or in groups






26. Meetings that share communication






27. Refines the vision statement by stating the purpose of the organization to employees and customers






28. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






29. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






30. Includes key personnel to be notified in the event of a crisis - such as each member of management






31. The many expressions and movements of a speaker that convey additional information about the message being given






32. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






33. Guidelines and procedures that explain how employees must notify management if they are unable to work






34. Guidelines for conduct that have enduring and lasting value to a society or organization






35. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






36. The medium through which the message will be communicated






37. All types of wages combined with other rewards or benefits that the employee receives as part of a package






38. A template used for creating weekly employee schedules






39. A standard by which something can be measured or judged






40. The process of removing customers and employees from the premises when a crisis occurs






41. Brief meetings in which the goal is to decide and commit to action






42. Putting a positive thought into the public's mind following a negative situation






43. Someone who assists in making the meeting run easier






44. Meals to be served






45. The budgeted dollar amount for each type of cost






46. Actions by an employee that typically cause immediate termination






47. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






49. Created for the specific purpose of solving an immediate problem






50. A report written by management reiterating the problem and its solution