Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






2. A quick - interactive activity that prepares people to focus on the meeting and its objectives






3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






4. The standards of conduct or set of values and principles an individual or organization applies to work






5. A template used for creating weekly employee schedules






6. The act of identifying with the feelings - thoughts - or attitudes of another person






7. Guidelines for conduct that have enduring and lasting value to a society or organization






8. All types of wages combined with other rewards or benefits that the employee receives as part of a package






9. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






10. Meals to be served






11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






12. Meetings involving a group or team whose purpose is to tackle a problem






13. A criterion set by management that measures the quality and quantity of an employee's work






14. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






15. Putting a positive thought into the public's mind following a negative situation






16. The main connection between the sender and receiver






17. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






18. Refers to the need to develop relationships with people as individuals or in groups






19. Intact work units of a small group of employees who manage many daily operational issues with little supervision






20. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






21. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






23. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






24. Someone who can play the role of a wise advisor for you






25. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






26. The receiver's process of translating the sender's message into a meaningful form






27. Created for the specific purpose of solving an immediate problem






28. Providing encouragement - listening more than telling - and promoting team discussions






29. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






30. A meeting between the employer and employee when the employee leaves the company






31. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






32. The many expressions and movements of a speaker that convey additional information about the message being given






33. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






34. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






35. The originator and developer of the information that will be communicated






36. A group of individuals who operate as a unit for an assigned task or goal






37. An assembly of people for the purpose of discussing or making decisions about some topics






38. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






39. The execution of processes and the use of tools that increase a person's efficiency and productivity






40. A chart that shows which days and times the management staff is expected to work






41. Team members can analyze and solve problems effectively together






42. Serve as a set of standards by which an organization operates






43. A list of topics that will be reviewed or dealt with at a meeting






44. A specific description or statement of what a manager wants to achieve






45. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






46. An estimate of future sales based on historical sales records and other information viewed as relevant by management






47. Refers to the need to exercise leadership and apply authority over others






48. Statements of desired results






49. A strategy to share information that the receiver would not normally know






50. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate