Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These goals focus on broad statements of what the organization as a whole wants to achieve






2. Created for the specific purpose of solving an immediate problem






3. A conversation without prepared questions






4. A method of collecting ideas from all participants without criticism or judgment






5. Statements of desired results






6. Any sound that interferes with clear reception






7. Team members can analyze and solve problems effectively together






8. A report written by management reiterating the problem and its solution






9. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






10. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






11. A chart that shows employees what days and hours they are expected to work






12. Uses a definite format that involves a set of questions to chart the employee's response






13. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






14. A specific point associated with an agenda item that needs some type of action performed






15. Someone who assists in making the meeting run easier






16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






17. Guidelines and procedures that explain how employees must notify management if they are unable to work






18. Costs that management can control






19. Costs that management cannot control






20. The sum of activities a person performs to meet goals and/or to further his or her career






21. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






22. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






23. Someone who can play the role of a wise advisor for you






24. The main connection between the sender and receiver






25. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






26. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






27. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






28. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






29. A meeting between the employer and employee when the employee leaves the company






30. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






31. The originator and developer of the information that will be communicated






32. A group of individuals who operate as a unit for an assigned task or goal






33. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






34. The process of removing customers and employees from the premises when a crisis occurs






35. Includes key personnel to be notified in the event of a crisis - such as each member of management






36. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






37. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






38. Factors that incite an employee to put out more effort and enthusiasm for his or her job






39. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






40. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






41. Tend to be associated with management positions since they are fixed dollar amounts for compensation






42. An additional sum paid to an employee whose work is superior and whose services are valued






43. All types of wages combined with other rewards or benefits that the employee receives as part of a package






44. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






45. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






46. Refers to the need to feel a part of a group






47. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






48. The many expressions and movements of a speaker that convey additional information about the message being given






49. The action or situation that initiates the problem






50. The standards of conduct or set of values and principles an individual or organization applies to work