Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






2. A catastrophe that can be precluded from happening






3. The action or situation that initiates the problem






4. A catastrophe that cannot be stopped from happening






5. A report written by management reiterating the problem and its solution






6. Any message presented to staff to create a cohesive and productive workforce






7. Guidelines and procedures that explain how employees must notify management if they are unable to work






8. Set by management to ensure the operation's profitability






9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






10. A criterion set by management that measures the quality and quantity of an employee's work






11. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






12. These objectives link to the organizational goals and help produce the desired outcome






13. Expand the responsibilities of a particular group of employees






14. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






15. A specific description or statement of what a manager wants to achieve






16. Meals to be served






17. Statements of desired results






18. Describes what an organization wants to become and why it exists






19. Uses a definite format that involves a set of questions to chart the employee's response






20. The act of identifying with the feelings - thoughts - or attitudes of another person






21. Created for the specific purpose of solving an immediate problem






22. All types of wages combined with other rewards or benefits that the employee receives as part of a package






23. Factors that incite an employee to put out more effort and enthusiasm for his or her job






24. Simply an account of past sales volumes in a foodservice operation






25. Represent a select few of the highest concerns of the company






26. The process of removing customers and employees from the premises when a crisis occurs






27. The person for whom the communication is intended






28. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






29. Refers to the need to feel a part of a group






30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






31. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






32. Occurs when an employee - of his or her own free will - decides to leave an organization






33. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






35. A method of collecting ideas from all participants without criticism or judgment






36. The many expressions and movements of a speaker that convey additional information about the message being given






37. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






38. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






39. A chart that shows employees what days and hours they are expected to work






40. Includes key personnel to be notified in the event of a crisis - such as each member of management






41. These goals focus on broad statements of what the organization as a whole wants to achieve






42. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






44. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






45. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






46. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






47. A quick - interactive activity that prepares people to focus on the meeting and its objectives






48. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






49. Any sound that interferes with clear reception






50. The budgeted dollar amount for each type of cost