Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A catastrophe that cannot be stopped from happening






2. Being unfairly partial to one or more employees






3. Costs that management can control






4. A report written by management reiterating the problem and its solution






5. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






6. Refers to the need to feel a part of a group






7. Any sound that interferes with clear reception






8. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






10. All aspects of the project are evaluated






11. A catastrophe that can be precluded from happening






12. The action or situation that initiates the problem






13. Brief meetings in which the goal is to decide and commit to action






14. A meeting between the employer and employee when the employee leaves the company






15. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






16. Actions by an employee that typically cause immediate termination






17. The main connection between the sender and receiver






18. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






19. A question or situation that needs an answer or a solution






20. Meals to be served






21. Expand the responsibilities of a particular group of employees






22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






23. Serve as a set of standards by which an organization operates






24. Occurs when an employee - of his or her own free will - decides to leave an organization






25. The originator and developer of the information that will be communicated






26. An event that happens without warning and normally affects a number of people






27. The many expressions and movements of a speaker that convey additional information about the message being given






28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






29. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






31. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






32. Simply stated criteria used to determine whether a goal has been met






33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






34. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






35. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






36. Simply an account of past sales volumes in a foodservice operation






37. The procedure and guidelines for employees to follow when they want time off from work






38. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






39. Someone who can play the role of a wise advisor for you






40. A template used for creating weekly employee schedules






41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






42. Refers to the need to develop relationships with people as individuals or in groups






43. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






44. Any message presented to staff to create a cohesive and productive workforce






45. An assembly of people for the purpose of discussing or making decisions about some topics






46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






47. A strategy of steps to carry out so that a problem does not recur






48. A specific description or statement of what a manager wants to achieve






49. A potential solution to a problem






50. These goals focus on broad statements of what the organization as a whole wants to achieve