Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






2. Putting a positive thought into the public's mind following a negative situation






3. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






4. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






5. An estimate of future sales based on historical sales records and other information viewed as relevant by management






6. Brief meetings in which the goal is to decide and commit to action






7. Shows which job classifications are essential or primary to staff and which are secondary






8. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






9. Refers to the need to feel a part of a group






10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






11. The sum of activities a person performs to meet goals and/or to further his or her career






12. A template used for creating weekly employee schedules






13. Meetings involving a group or team whose purpose is to tackle a problem






14. A catastrophe that cannot be stopped from happening






15. A chart that shows which days and times the management staff is expected to work






16. Refers to the need to develop relationships with people as individuals or in groups






17. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






18. These objectives link to the organizational goals and help produce the desired outcome






19. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






20. Govern unemployment compensation






21. The procedure and guidelines for employees to follow when they want time off from work






22. The many expressions and movements of a speaker that convey additional information about the message being given






23. Uses a definite format that involves a set of questions to chart the employee's response






24. Tend to be associated with management positions since they are fixed dollar amounts for compensation






25. Simply an account of past sales volumes in a foodservice operation






26. To explore all of a problem's potential causes






27. Dollar amounts in addition to the regular wage and salary






28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






29. An assembly of people for the purpose of discussing or making decisions about some topics






30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






31. Set by management to ensure the operation's profitability






32. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






33. Includes key personnel to be notified in the event of a crisis - such as each member of management






34. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






35. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






36. Serve as a set of standards by which an organization operates






37. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






38. Intact work units of a small group of employees who manage many daily operational issues with little supervision






39. Describes what an organization wants to become and why it exists






40. Discussion between involved people with the goal of reaching an agreement that both can accept






41. Statements of desired results






42. A specific point associated with an agenda item that needs some type of action performed






43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






44. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






45. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






47. Created for the specific purpose of solving an immediate problem






48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






49. A quick - interactive activity that prepares people to focus on the meeting and its objectives






50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion