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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of collecting ideas from all participants without criticism or judgment
Terminable acts
Brainstorming
Action item
Professionalism
2. Costs that management can control
Interfunctional team
Controllable costs
Nepotism
Departmental/team objectives
3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Favoritism
Affection
Progressive disciplinary action
Payroll standards
4. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Delegation
Favoritism
Time Management
Planning
5. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Problem-solving model
Benchmark
Principles
Collective bargaining agreement
6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Conflict resolution
Organizational communication
Goal
Team
7. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Motivation
Problem-solving meetings
Listening
Storming
8. A strategy of steps to carry out so that a problem does not recur
Formal communication
Crisis
Self-directed teams
Action plan
9. Set by management to ensure the operation's profitability
Payroll standards
Problem-solving team
Principles
Deployment chart
10. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Workplace Ethics
Delegation
Cross-training
Performance review cycles
11. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Motivators/Satisfiers
Arbitration
Collective bargaining agreement
Formal communication
12. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Brainstorming meetings
Interpersonal communication
Professional Development
13. Providing encouragement - listening more than telling - and promoting team discussions
Facilitator
Supporting
Master schedule
Brainstorming meetings
14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Terminable acts
Problem-solving team
Arbitration
Personal treatment
15. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Structured exit interview
Sales projections
Documentation
Measurable results
16. Developing the message to be sent
Strategic priority
Formal communication
Deployment chart
Encoding
17. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Standard
Arbitration
Informal communication
Management
18. The receiver's process of translating the sender's message into a meaningful form
Decoding
Information sender
Compensation
Information meetings
19. The person for whom the communication is intended
Storming
Brainstorming
Information receiver
Problem-solving model
20. Any sound that interferes with clear reception
Delegation
Problem-solving model
Environmental noise
Debrief meeting
21. Expand the responsibilities of a particular group of employees
Interfunctional team
Individual performance of objectives
Merit pay
Management
22. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Historical sales information
Listening
Deployment chart
Call/emergency meetings
23. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Organizational goals
Controllable costs
Vision Statement
Sales projections
24. The action or situation that initiates the problem
Family and Medical Leave Act (FMLA)
Benchmark
Root cause
Historical sales information
25. The execution of processes and the use of tools that increase a person's efficiency and productivity
Individual performance of objectives
Time Management
Crew schedule
Stress
26. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Action plan
Unpreventable crisis
Supporting
27. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Empathy
Facilitator
Parking lot
28. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Nepotism
Crew schedule
Next steps
Commissions
29. Refers to the need to develop relationships with people as individuals or in groups
Mission Statement
Affection
Organizational goals
Cross-functional team
30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Individual performance of objectives
Family and Medical Leave Act (FMLA)
Problem-solving team
Budget
31. A meeting between the employer and employee when the employee leaves the company
Measurable results
Exit interview
Crew schedule
Debrief meeting
32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Internal communication
Supporting
Forming
33. A specific point associated with an agenda item that needs some type of action performed
Action item
Management schedule
Internal communication
Benchmark
34. Team members can analyze and solve problems effectively together
Unpreventable crisis
Performing
Accountability
Controllable costs
35. Costs that management cannot control
Fair Labor Standards Act (FLSA)
Noncontrollable costs
Motivation
Empathy
36. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Information meetings
Individual performance of objectives
Goal
Time-off request policy
37. Personal characteristics that are work-related
Departmental/team objectives
Planning
Favoritism
Work styles
38. Brief meetings in which the goal is to decide and commit to action
Action meetings
Facilitator
Standard
Benchmark
39. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Progressive disciplinary action
Standard
Certification
Conflict resolution
40. Meals to be served
Motivation
Objective
Workplace Ethics
Covers
41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Delegation
Interpersonal communication
Directing
42. Being unfairly partial to one or more employees
Problem-solving meetings
Organizational communication
Favoritism
Information sender
43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Strategic priority
Sales projections
Action item
Delegation
44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Professional Development
Brainstorming meetings
Directing
Message channel
45. Guidelines for conduct that have enduring and lasting value to a society or organization
Contingency plan
Principles
Exit interview
Standard
46. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Decoding
Standard
Informal communication
Compensation
47. Meetings that share communication
Leadership
Strategic priority
Sales projections
Information meetings
48. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Time Management
Stress
Cross-training
Documentation
49. A group of individuals who operate as a unit for an assigned task or goal
Evacuation
Team
Floaters
Information receiver
50. All aspects of the project are evaluated
Measurable results
Problem solving
Evacuation
Debrief meeting