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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Exit interview
Brainstorming meetings
Payroll standards
Storming
2. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Cross-training
Negotiation
Arbitration
3. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Networking
Warm-up activity
Fair Labor Standards Act (FLSA)
Call/emergency meetings
4. An additional sum paid to an employee whose work is superior and whose services are valued
Listening
Crew schedule
Merit pay
Measurable results
5. These goals focus on broad statements of what the organization as a whole wants to achieve
Exit interview
Historical sales information
Organizational goals
Warm-up activity
6. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Conflict resolution
Teamwork
Strategic priority
Minutes
7. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Problem-solving meetings
Planning
Next steps
Media policy
8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Merit pay
Compensation
Directing
Norming
9. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Sexual harassment
Decoding
Family and Medical Leave Act (FMLA)
Formal communication
10. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Vision Statement
Informal communication
Preventable crisis
11. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Vision Statement
Unpreventable crisis
Interpersonal communication
12. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Action plan
Next steps
Shift leaders
Arbitration
13. A conversation without prepared questions
Mission Statement
Unstructured exit interview
Time-off request policy
Debrief meeting
14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Ground rules
SWOT analysis
Noncontrollable costs
Internal communication
15. A catastrophe that can be precluded from happening
Preventable crisis
Benchmark
Terminable acts
Work styles
16. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Empathy
Professionalism
Fair Labor Standards Act (FLSA)
Problem solving
17. These objectives link to the organizational goals and help produce the desired outcome
Unstructured exit interview
Employee absence policy
Departmental/team objectives
Principles
18. Sees team members settling their differences and developing more cohesive and trusting work relationships
Action plan
Voluntary termination
Norming
Teamwork
19. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Wage
Noncontrollable costs
Time-off request policy
Core values
20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Facilitator
Arbitration
Networking
Noncontrollable costs
21. Someone who assists in making the meeting run easier
Information sender
Facilitator
Storming
Action meetings
22. A criterion set by management that measures the quality and quantity of an employee's work
Negotiation
Team
Listening
Performance standard
23. Being unfairly partial to one or more employees
Fair Labor Standards Act (FLSA)
Crisis
Information sender
Favoritism
24. Refers to the need to exercise leadership and apply authority over others
Norming
Action plan
Strategic priority
Control
25. A specific point associated with an agenda item that needs some type of action performed
Inclusion
Measurable results
Call/emergency meetings
Action item
26. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Fair Labor Standards Act (FLSA)
Organizational communication
Bonuses
Supporting
27. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Performance standard
Communication
Problem-solving team
Encoding
28. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Internal communication
Contact list
Noncontrollable costs
Minutes
29. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Forming
Wage
Agenda
Delegation
30. Actions by an employee that typically cause immediate termination
Crew schedule
Terminable acts
Affection
Mission Statement
31. A catastrophe that cannot be stopped from happening
Sexual harassment
Unpreventable crisis
Media policy
Documentation
32. A report written by management reiterating the problem and its solution
Documentation
Control
Compensation
Principles
33. The main connection between the sender and receiver
Exit interview
Measurable results
Message
Individual performance of objectives
34. Discussion between involved people with the goal of reaching an agreement that both can accept
Next steps
Negotiation
Cross-functional team
Standard
35. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Progressive disciplinary action
Directing
Compensation
36. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Inclusion
Listening
Formal communication
37. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Action plan
Supporting
Controllable costs
38. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Problem-solving model
Mediation
Cross-functional team
Fair Labor Standards Act (FLSA)
39. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Ground rules
Problem-solving team
Cross-training
Media policy
40. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Preventable crisis
Next steps
Family and Medical Leave Act (FMLA)
Encoding
41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Information receiver
Value Statement
Budget
Contingency plan
42. The originator and developer of the information that will be communicated
Information sender
Mediation
Mission Statement
Performing
43. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Commissions
Voluntary termination
Brainstorming
Personal treatment
44. Brief meetings in which the goal is to decide and commit to action
Action meetings
Crisis
Agenda
Next steps
45. Costs that management cannot control
Professional Development
Noncontrollable costs
Floaters
Stress Management
46. A chart that shows employees what days and hours they are expected to work
Time-off request policy
Organizational communication
Interfunctional team
Crew schedule
47. Someone who can play the role of a wise advisor for you
Covers
Listening
Mentor
Problem-solving team
48. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Supporting
Core values
Alternative
49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Organizational communication
Media policy
Accountability
50. Simply stated criteria used to determine whether a goal has been met
Standard
Conflict resolution
Stress
Crisis
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