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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Interpersonal communication
Commissions
Teamwork
Core values
2. Meetings involving a group or team whose purpose is to tackle a problem
Fair Labor Standards Act (FLSA)
Problem-solving meetings
Next steps
Stress
3. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Deployment chart
Budget
Structured exit interview
Federal-State Unemployment Compensation Laws
4. Meals to be served
Covers
Principles
Performance review cycles
Root cause
5. Someone who assists in making the meeting run easier
Involuntary termination
Facilitator
Employee absence policy
Value Statement
6. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Organizational goals
Bonuses
Evacuation
7. Team members can analyze and solve problems effectively together
Crisis
Standard
Performing
Principles
8. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Alternative
Professionalism
Forming
9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Team
Message
Noncontrollable costs
Fair Labor Standards Act (FLSA)
10. A process of working with and through others to get a significant task or project completed
Norming
Delegation
Communication
Minutes
11. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Directing
Core values
Brainstorming
Goal
12. The many expressions and movements of a speaker that convey additional information about the message being given
Salaries
Merit pay
Nonverbal communication
Vision Statement
13. Refers to the need to exercise leadership and apply authority over others
Media policy
Forming
Professional Development
Control
14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Payroll standards
Information receiver
Conflict resolution
15. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Departmental/team objectives
Affection
Empathy
Individual performance of objectives
16. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Certification
Controllable costs
Mediation
17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Warm-up activity
Team
Inclusion
Media policy
18. The degree of responsibility an individual has to an activity
Terminable acts
Environmental noise
Message context
Accountability
19. The receiver's process of translating the sender's message into a meaningful form
Employee absence policy
Interfunctional team
Decoding
Management
20. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Exit interview
Family and Medical Leave Act (FMLA)
Meeting
Structured exit interview
21. To plan or appoint employees to work at a certain time and date
Scheduling
Message context
Brainstorming
Ground rules
22. The act of identifying with the feelings - thoughts - or attitudes of another person
Employee absence policy
Directing
Empathy
Brainstorming
23. Expand the responsibilities of a particular group of employees
Interfunctional team
Encoding
Certification
Federal-State Unemployment Compensation Laws
24. The main connection between the sender and receiver
Facilitator
Management
Departmental/team objectives
Message
25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Inclusion
Structured exit interview
Mediation
26. Someone who can play the role of a wise advisor for you
Mentor
Organizational communication
Benchmark
Environmental noise
27. To explore all of a problem's potential causes
Message channel
Problem-solving model
Contingency plan
Bonuses
28. A group of individuals who operate as a unit for an assigned task or goal
Historical sales information
Team
Scheduling
Unpreventable crisis
29. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Contact list
Controllable costs
Leadership
Informal communication
30. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Floaters
Cross-training
Standard
Professional Development
31. Refines the vision statement by stating the purpose of the organization to employees and customers
Contingency plan
Benchmark
Mission Statement
Delegation
32. A question or situation that needs an answer or a solution
Problem
Spin
Delegation
Deployment chart
33. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Unstructured exit interview
Wage
Root cause
Payroll standards
34. These goals focus on broad statements of what the organization as a whole wants to achieve
Sexual harassment
Call/emergency meetings
Organizational goals
Fair Labor Standards Act (FLSA)
35. Serve as a set of standards by which an organization operates
Problem solving
Environmental noise
Value Statement
Nepotism
36. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Value Statement
Contact list
Information meetings
37. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Accountability
Affection
Sexual harassment
SWOT analysis
38. Costs that management can control
Controllable costs
Contingency plan
Message channel
Information sender
39. A catastrophe that can be precluded from happening
Contact list
Preventable crisis
Self-disclosure
Professional Development
40. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Problem
Ground rules
Collective bargaining agreement
Core values
41. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Problem-solving model
Motivators/Satisfiers
Benchmark
Inclusion
42. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Noncontrollable costs
Motivation
Teamwork
Time Management
43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Information sender
Brainstorming
Decoding
44. The budgeted dollar amount for each type of cost
Standard
Brainstorming meetings
Controllable costs
Vision Statement
45. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Workplace Ethics
Shift leaders
Information sender
Action item
46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Decoding
Stress
Compensation
Interfunctional team
47. The originator and developer of the information that will be communicated
Value Statement
Cross-training
Voluntary termination
Information sender
48. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Self-directed teams
Management schedule
Measurable results
Formal communication
49. A template used for creating weekly employee schedules
Master schedule
Nepotism
Action item
Preventable crisis
50. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Problem-solving meetings
Merit pay
Commissions
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