Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem






2. Represent a select few of the highest concerns of the company






3. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






5. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






6. Set by management to ensure the operation's profitability






7. The act of identifying with the feelings - thoughts - or attitudes of another person






8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






9. A potential solution to a problem






10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






11. Sees team members settling their differences and developing more cohesive and trusting work relationships






12. An estimate of future sales based on historical sales records and other information viewed as relevant by management






13. Simply an account of past sales volumes in a foodservice operation






14. Meetings involving a group or team whose purpose is to tackle a problem






15. A standard by which something can be measured or judged






16. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






17. The main connection between the sender and receiver






18. Factors that incite an employee to put out more effort and enthusiasm for his or her job






19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






20. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






21. Describes what an organization wants to become and why it exists






22. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






23. Team members can analyze and solve problems effectively together






24. A chart that shows employees what days and hours they are expected to work






25. Any sound that interferes with clear reception






26. The standards of conduct or set of values and principles an individual or organization applies to work






27. Intact work units of a small group of employees who manage many daily operational issues with little supervision






28. Uses a definite format that involves a set of questions to chart the employee's response






29. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






30. A conversation without prepared questions






31. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






32. Someone who assists in making the meeting run easier






33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






34. Refines the vision statement by stating the purpose of the organization to employees and customers






35. The person for whom the communication is intended






36. A template used for creating weekly employee schedules






37. A catastrophe that can be precluded from happening






38. A report written by management reiterating the problem and its solution






39. The budgeted dollar amount for each type of cost






40. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






41. To explore all of a problem's potential causes






42. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






43. A specific point associated with an agenda item that needs some type of action performed






44. Expand the responsibilities of a particular group of employees






45. Personal characteristics that are work-related






46. Includes key personnel to be notified in the event of a crisis - such as each member of management






47. All aspects of the project are evaluated






48. To plan or appoint employees to work at a certain time and date






49. Guidelines and procedures that explain how employees must notify management if they are unable to work






50. Meetings that share communication