Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All aspects of the project are evaluated






2. Putting a positive thought into the public's mind following a negative situation






3. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






4. Created for the specific purpose of solving an immediate problem






5. The receiver's process of translating the sender's message into a meaningful form






6. A template used for creating weekly employee schedules






7. Statements of desired results






8. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






9. The budgeted dollar amount for each type of cost






10. Shows which job classifications are essential or primary to staff and which are secondary






11. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






12. To explore all of a problem's potential causes






13. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






14. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






15. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






16. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






17. Refers to the need to exercise leadership and apply authority over others






18. The process of removing customers and employees from the premises when a crisis occurs






19. A conversation without prepared questions






20. The act of identifying with the feelings - thoughts - or attitudes of another person






21. A strategy of steps to carry out so that a problem does not recur






22. To plan or appoint employees to work at a certain time and date






23. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






24. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






25. Guidelines for conduct that have enduring and lasting value to a society or organization






26. Refines the vision statement by stating the purpose of the organization to employees and customers






27. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






28. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






29. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






30. A chart that shows which days and times the management staff is expected to work






31. The standards of conduct or set of values and principles an individual or organization applies to work






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. A specific point associated with an agenda item that needs some type of action performed






34. These goals focus on broad statements of what the organization as a whole wants to achieve






35. Intact work units of a small group of employees who manage many daily operational issues with little supervision






36. Developing the message to be sent






37. Any sound that interferes with clear reception






38. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






39. Team members can analyze and solve problems effectively together






40. The many expressions and movements of a speaker that convey additional information about the message being given






41. The person for whom the communication is intended






42. Brief meetings in which the goal is to decide and commit to action






43. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






44. Serve as a set of standards by which an organization operates






45. The sum of activities a person performs to meet goals and/or to further his or her career






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. A report written by management reiterating the problem and its solution






48. Set by management to ensure the operation's profitability






49. A process of working with and through others to get a significant task or project completed






50. A meeting between the employer and employee when the employee leaves the company