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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply stated criteria used to determine whether a goal has been met
Forming
Departmental/team objectives
Standard
Decoding
2. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Sexual harassment
Floaters
Master schedule
Historical sales information
3. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Professionalism
Mission Statement
Communication
Stress Management
4. Costs that management can control
Certification
Controllable costs
Negotiation
Motivation
5. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Problem-solving model
Performance review cycles
Affection
Documentation
6. Any sound that interferes with clear reception
Forming
Payroll standards
Environmental noise
Organizational goals
7. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Voluntary termination
Compensation
Problem-solving meetings
Alternative
8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Shift leaders
Cross-training
Voluntary termination
Planning
9. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Professional Development
Media policy
Evacuation
10. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Semivariable costs
Sexual harassment
Information meetings
11. Providing encouragement - listening more than telling - and promoting team discussions
Work styles
Mission Statement
Supporting
Involuntary termination
12. The person for whom the communication is intended
Performance standard
Information receiver
Inclusion
Directing
13. The process of removing customers and employees from the premises when a crisis occurs
Delegation
Information receiver
Evacuation
Information sender
14. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Standard
Facilitator
Unstructured exit interview
Nepotism
15. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Noncontrollable costs
Certification
Bonuses
Ground rules
16. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Progressive disciplinary action
Brainstorming meetings
Formal communication
17. Govern unemployment compensation
Salaries
Control
Federal-State Unemployment Compensation Laws
Leadership
18. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Spin
Controllable costs
Formal communication
19. Guidelines and procedures that explain how employees must notify management if they are unable to work
Compensation
Employee absence policy
Payroll standards
Organizational goals
20. Being unfairly partial to one or more employees
Salaries
Involuntary termination
Professional Development
Favoritism
21. The receiver's process of translating the sender's message into a meaningful form
Decoding
Nepotism
Collective bargaining agreement
Motivation
22. A criterion set by management that measures the quality and quantity of an employee's work
Commissions
Merit pay
Performance standard
Covers
23. Discussion between involved people with the goal of reaching an agreement that both can accept
Next steps
Information meetings
Negotiation
Problem
24. A chart that shows which days and times the management staff is expected to work
Agenda
Action plan
Floaters
Management schedule
25. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Interpersonal communication
Performance review cycles
Delegation
26. The action or situation that initiates the problem
Networking
Problem solving
Organizational communication
Root cause
27. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Decoding
Norming
Accountability
28. Represent a select few of the highest concerns of the company
Nepotism
Agenda
Master schedule
Strategic priority
29. Someone who can play the role of a wise advisor for you
Agenda
Mentor
Involuntary termination
Benchmark
30. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Information receiver
Conflict resolution
Strategic priority
31. Someone who assists in making the meeting run easier
Sexual harassment
Facilitator
Environmental noise
Decoding
32. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Deployment chart
Individual performance of objectives
Listening
Controllable costs
33. A conversation without prepared questions
Unstructured exit interview
Standard
Stress Management
Covers
34. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Delegation
Motivators/Satisfiers
Action item
Control
35. A catastrophe that cannot be stopped from happening
Next steps
Unpreventable crisis
Networking
Goal
36. Uses a definite format that involves a set of questions to chart the employee's response
Nonverbal communication
Master schedule
Delegation
Structured exit interview
37. A meeting between the employer and employee when the employee leaves the company
Time-off request policy
Exit interview
Environmental noise
Master schedule
38. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Meeting
Terminable acts
SWOT analysis
Storming
39. The main connection between the sender and receiver
SWOT analysis
Message
Core values
Management
40. The medium through which the message will be communicated
Decoding
Master schedule
Message channel
Team
41. A method of collecting ideas from all participants without criticism or judgment
Motivation
Problem-solving meetings
Management
Brainstorming
42. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Teamwork
Progressive disciplinary action
Documentation
Message context
43. Created for the specific purpose of solving an immediate problem
Problem-solving team
Environmental noise
Objective
Professionalism
44. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Alternative
Nepotism
Leadership
Minutes
45. Developing the message to be sent
Arbitration
Encoding
Mission Statement
Collective bargaining agreement
46. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Contact list
Action meetings
Internal communication
Self-directed teams
47. To plan or appoint employees to work at a certain time and date
Meeting
Merit pay
Scheduling
Team
48. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Vision Statement
Storming
Forming
Leadership
49. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
SWOT analysis
Motivation
Empathy
Crisis
50. An event that happens without warning and normally affects a number of people
Crisis
Personal treatment
Management schedule
Terminable acts