Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






2. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






3. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






4. Factors that incite an employee to put out more effort and enthusiasm for his or her job






5. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






6. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






7. The budgeted dollar amount for each type of cost






8. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






9. An estimate of future sales based on historical sales records and other information viewed as relevant by management






10. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






11. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






12. Meetings involving a group or team whose purpose is to tackle a problem






13. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






14. Simply an account of past sales volumes in a foodservice operation






15. Putting a positive thought into the public's mind following a negative situation






16. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






17. A strategy to share information that the receiver would not normally know






18. The standards of conduct or set of values and principles an individual or organization applies to work






19. A catastrophe that can be precluded from happening






20. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






21. A specific description or statement of what a manager wants to achieve






22. A method of collecting ideas from all participants without criticism or judgment






23. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






24. Refines the vision statement by stating the purpose of the organization to employees and customers






25. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






26. A chart that shows employees what days and hours they are expected to work






27. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






28. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






29. Statements of desired results






30. Uses a definite format that involves a set of questions to chart the employee's response






31. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. Costs that management can control






34. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






35. Tend to be associated with management positions since they are fixed dollar amounts for compensation






36. Someone who can play the role of a wise advisor for you






37. A catastrophe that cannot be stopped from happening






38. Providing encouragement - listening more than telling - and promoting team discussions






39. The process of removing customers and employees from the premises when a crisis occurs






40. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






41. Created for the specific purpose of solving an immediate problem






42. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






43. A list of topics that will be reviewed or dealt with at a meeting






44. These objectives link to the organizational goals and help produce the desired outcome






45. Guidelines and procedures that explain how employees must notify management if they are unable to work






46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






47. A criterion set by management that measures the quality and quantity of an employee's work






48. The degree of responsibility an individual has to an activity






49. Someone who assists in making the meeting run easier






50. The execution of processes and the use of tools that increase a person's efficiency and productivity