SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem
Value Statement
Wage
Root cause
Action meetings
2. Represent a select few of the highest concerns of the company
Root cause
Strategic priority
Measurable results
Master schedule
3. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Cross-training
Favoritism
Performance review cycles
Organizational communication
4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Listening
Performance review cycles
Teamwork
Informal communication
5. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Master schedule
Workplace Ethics
Noncontrollable costs
6. Set by management to ensure the operation's profitability
Payroll standards
Departmental/team objectives
Stress Management
SWOT analysis
7. The act of identifying with the feelings - thoughts - or attitudes of another person
Wage
Compensation
Organizational goals
Empathy
8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Semivariable costs
Structured exit interview
Team
9. A potential solution to a problem
Fair Labor Standards Act (FLSA)
Action meetings
Alternative
Federal-State Unemployment Compensation Laws
10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Documentation
Next steps
Warm-up activity
Contingency plan
11. Sees team members settling their differences and developing more cohesive and trusting work relationships
Internal communication
Norming
Empathy
Information meetings
12. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Standard
Alternative
Sales projections
Debrief meeting
13. Simply an account of past sales volumes in a foodservice operation
Individual performance of objectives
Value Statement
Forming
Historical sales information
14. Meetings involving a group or team whose purpose is to tackle a problem
Motivators/Satisfiers
Parking lot
Problem-solving meetings
Controllable costs
15. A standard by which something can be measured or judged
Benchmark
Organizational goals
Problem-solving meetings
Brainstorming
16. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Principles
Mediation
Encoding
Internal communication
17. The main connection between the sender and receiver
Informal communication
Motivators/Satisfiers
Message
Self-disclosure
18. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Environmental noise
Brainstorming
Alternative
19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Shift leaders
Federal-State Unemployment Compensation Laws
Forming
Brainstorming meetings
20. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Voluntary termination
Involuntary termination
Action plan
Cross-functional team
21. Describes what an organization wants to become and why it exists
Employee absence policy
Agenda
Vision Statement
Debrief meeting
22. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Time-off request policy
Progressive disciplinary action
Message
Next steps
23. Team members can analyze and solve problems effectively together
Principles
Internal communication
Performing
Warm-up activity
24. A chart that shows employees what days and hours they are expected to work
Debrief meeting
Root cause
Crew schedule
Exit interview
25. Any sound that interferes with clear reception
Brainstorming
Environmental noise
Information meetings
Wage
26. The standards of conduct or set of values and principles an individual or organization applies to work
Deployment chart
Minutes
Workplace Ethics
Teamwork
27. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Measurable results
Documentation
Accountability
Self-directed teams
28. Uses a definite format that involves a set of questions to chart the employee's response
Deployment chart
Structured exit interview
Management schedule
Nonverbal communication
29. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Salaries
Wage
Collective bargaining agreement
Semivariable costs
30. A conversation without prepared questions
Employee absence policy
Performing
Unstructured exit interview
Message context
31. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Objective
Payroll standards
Affection
Motivation
32. Someone who assists in making the meeting run easier
Facilitator
Performing
Listening
Formal communication
33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Bonuses
Individual performance of objectives
Covers
34. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Message context
Standard
Certification
35. The person for whom the communication is intended
Decoding
Information receiver
Measurable results
Debrief meeting
36. A template used for creating weekly employee schedules
Agenda
Master schedule
Problem-solving meetings
Goal
37. A catastrophe that can be precluded from happening
Root cause
Norming
Goal
Preventable crisis
38. A report written by management reiterating the problem and its solution
Noncontrollable costs
Structured exit interview
Documentation
Information sender
39. The budgeted dollar amount for each type of cost
Standard
Team
Teamwork
Unpreventable crisis
40. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Personal treatment
Unstructured exit interview
Call/emergency meetings
Interpersonal communication
41. To explore all of a problem's potential causes
Performing
Structured exit interview
Problem-solving model
Crisis
42. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Federal-State Unemployment Compensation Laws
Unstructured exit interview
Family and Medical Leave Act (FMLA)
Measurable results
43. A specific point associated with an agenda item that needs some type of action performed
Action item
Brainstorming
Interfunctional team
Nepotism
44. Expand the responsibilities of a particular group of employees
Encoding
Self-directed teams
Stress
Interfunctional team
45. Personal characteristics that are work-related
Formal communication
Shift leaders
Action item
Work styles
46. Includes key personnel to be notified in the event of a crisis - such as each member of management
Information meetings
Federal-State Unemployment Compensation Laws
Planning
Contact list
47. All aspects of the project are evaluated
Controllable costs
Spin
Debrief meeting
Contingency plan
48. To plan or appoint employees to work at a certain time and date
Scheduling
Formal communication
Fair Labor Standards Act (FLSA)
Performance review cycles
49. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Performance review cycles
Mediation
Agenda
50. Meetings that share communication
Individual performance of objectives
Information meetings
Internal communication
Next steps