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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developing the message to be sent
Environmental noise
Contact list
Collective bargaining agreement
Encoding
2. Someone who assists in making the meeting run easier
Facilitator
Floaters
Unstructured exit interview
Teamwork
3. A conversation without prepared questions
Management schedule
Bonuses
Unstructured exit interview
Fair Labor Standards Act (FLSA)
4. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Mission Statement
Contingency plan
Employee absence policy
Root cause
5. Dollar amounts in addition to the regular wage and salary
Agenda
Floaters
Certification
Bonuses
6. Team members can analyze and solve problems effectively together
Action plan
Nepotism
Performing
Time Management
7. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Agenda
Fair Labor Standards Act (FLSA)
Documentation
Deployment chart
8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Organizational goals
Planning
Individual performance of objectives
Self-directed teams
9. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Core values
Call/emergency meetings
Unstructured exit interview
Performance standard
10. Costs that management can control
Internal communication
Interpersonal communication
Controllable costs
Action meetings
11. A group of individuals who operate as a unit for an assigned task or goal
Voluntary termination
Team
Problem-solving meetings
Performance review cycles
12. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Involuntary termination
Nepotism
Preventable crisis
Contingency plan
13. Statements of desired results
Goal
Stress Management
Commissions
Personal treatment
14. A standard by which something can be measured or judged
Forming
Accountability
Benchmark
Call/emergency meetings
15. A method of collecting ideas from all participants without criticism or judgment
Work styles
Inclusion
Vision Statement
Brainstorming
16. The receiver's process of translating the sender's message into a meaningful form
Empathy
Decoding
Norming
Favoritism
17. Brief meetings in which the goal is to decide and commit to action
Budget
Action meetings
Action item
Cross-training
18. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Directing
Warm-up activity
Networking
Objective
19. Simply an account of past sales volumes in a foodservice operation
Fair Labor Standards Act (FLSA)
Problem
Historical sales information
Mediation
20. Discussion between involved people with the goal of reaching an agreement that both can accept
Informal communication
Ground rules
Individual performance of objectives
Negotiation
21. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Teamwork
Arbitration
Action plan
Management schedule
22. A report written by management reiterating the problem and its solution
Information sender
Terminable acts
Documentation
Organizational communication
23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Root cause
Organizational communication
Semivariable costs
Brainstorming meetings
24. Any message presented to staff to create a cohesive and productive workforce
Documentation
Environmental noise
Internal communication
Parking lot
25. The procedure and guidelines for employees to follow when they want time off from work
Mission Statement
Listening
Time-off request policy
Contact list
26. To explore all of a problem's potential causes
Performance review cycles
Time Management
Problem-solving model
Terminable acts
27. A list of topics that will be reviewed or dealt with at a meeting
Organizational goals
Fair Labor Standards Act (FLSA)
Agenda
Semivariable costs
28. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Performance review cycles
Leadership
Measurable results
Involuntary termination
29. Putting a positive thought into the public's mind following a negative situation
Crew schedule
Planning
Evacuation
Spin
30. The standards of conduct or set of values and principles an individual or organization applies to work
Evacuation
Workplace Ethics
Problem-solving model
Value Statement
31. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Employee absence policy
Debrief meeting
Salaries
Encoding
32. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Supporting
Professional Development
Historical sales information
33. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Action item
Problem solving
Exit interview
34. Meetings that share communication
Internal communication
Information meetings
Progressive disciplinary action
Message context
35. Refers to the need to exercise leadership and apply authority over others
Debrief meeting
Information meetings
Control
Message
36. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Teamwork
Forming
Agenda
Spin
37. A chart that shows employees what days and hours they are expected to work
Message context
Deployment chart
Crew schedule
Team
38. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Delegation
Payroll standards
Self-directed teams
Motivation
39. All aspects of the project are evaluated
Action plan
Performance review cycles
Debrief meeting
Contact list
40. These objectives link to the organizational goals and help produce the desired outcome
Organizational communication
Parking lot
Covers
Departmental/team objectives
41. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Encoding
Sales projections
Nepotism
Fair Labor Standards Act (FLSA)
42. The person for whom the communication is intended
Information receiver
Internal communication
Information sender
Interpersonal communication
43. Represent a select few of the highest concerns of the company
Strategic priority
Performance standard
Departmental/team objectives
Standard
44. The budgeted dollar amount for each type of cost
Principles
Standard
Call/emergency meetings
Spin
45. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Historical sales information
Message context
Stress
Semivariable costs
46. An additional sum paid to an employee whose work is superior and whose services are valued
Directing
Fair Labor Standards Act (FLSA)
Merit pay
Internal communication
47. The main connection between the sender and receiver
Message
Brainstorming meetings
Voluntary termination
Professionalism
48. The act of identifying with the feelings - thoughts - or attitudes of another person
Mission Statement
Teamwork
Empathy
Warm-up activity
49. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Team
Meeting
Departmental/team objectives
50. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Alternative
Federal-State Unemployment Compensation Laws
Sexual harassment