Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






2. Any message presented to staff to create a cohesive and productive workforce






3. Being unfairly partial to one or more employees






4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






5. The degree of responsibility an individual has to an activity






6. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






7. Sees team members settling their differences and developing more cohesive and trusting work relationships






8. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






9. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






10. An assembly of people for the purpose of discussing or making decisions about some topics






11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






12. A conversation without prepared questions






13. Occurs when an employee - of his or her own free will - decides to leave an organization






14. Refers to the need to exercise leadership and apply authority over others






15. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






16. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






17. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






18. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






19. Discussion between involved people with the goal of reaching an agreement that both can accept






20. Refers to the need to develop relationships with people as individuals or in groups






21. The person for whom the communication is intended






22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






23. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






24. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






25. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






26. The environment that a message travels through






27. An estimate of future sales based on historical sales records and other information viewed as relevant by management






28. To plan or appoint employees to work at a certain time and date






29. A catastrophe that cannot be stopped from happening






30. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






31. These objectives link to the organizational goals and help produce the desired outcome






32. A standard by which something can be measured or judged






33. Represent a select few of the highest concerns of the company






34. Guidelines for conduct that have enduring and lasting value to a society or organization






35. A report written by management reiterating the problem and its solution






36. The execution of processes and the use of tools that increase a person's efficiency and productivity






37. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






38. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






39. Someone who assists in making the meeting run easier






40. A potential solution to a problem






41. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






42. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






43. Guidelines and procedures that explain how employees must notify management if they are unable to work






44. Someone who can play the role of a wise advisor for you






45. Statements of desired results






46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






48. Meetings involving a group or team whose purpose is to tackle a problem






49. Shows which job classifications are essential or primary to staff and which are secondary






50. These goals focus on broad statements of what the organization as a whole wants to achieve