Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set by management to ensure the operation's profitability






2. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






3. A group of individuals who operate as a unit for an assigned task or goal






4. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






5. Describes what an organization wants to become and why it exists






6. A chart that shows which days and times the management staff is expected to work






7. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






8. Meetings involving a group or team whose purpose is to tackle a problem






9. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






10. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






11. Costs that management can control






12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






13. An event that happens without warning and normally affects a number of people






14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






15. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






16. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






17. Serve as a set of standards by which an organization operates






18. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






19. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






20. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






21. All types of wages combined with other rewards or benefits that the employee receives as part of a package






22. Includes key personnel to be notified in the event of a crisis - such as each member of management






23. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






24. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






25. Actions by an employee that typically cause immediate termination






26. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






28. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






29. Someone who assists in making the meeting run easier






30. The environment that a message travels through






31. Refers to the need to develop relationships with people as individuals or in groups






32. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






33. Shows which job classifications are essential or primary to staff and which are secondary






34. A criterion set by management that measures the quality and quantity of an employee's work






35. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






37. Refers to the need to exercise leadership and apply authority over others






38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






39. These goals focus on broad statements of what the organization as a whole wants to achieve






40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






41. Simply stated criteria used to determine whether a goal has been met






42. Being unfairly partial to one or more employees






43. Created for the specific purpose of solving an immediate problem






44. To plan or appoint employees to work at a certain time and date






45. The process of removing customers and employees from the premises when a crisis occurs






46. The procedure and guidelines for employees to follow when they want time off from work






47. The budgeted dollar amount for each type of cost






48. Discussion between involved people with the goal of reaching an agreement that both can accept






49. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






50. The act of identifying with the feelings - thoughts - or attitudes of another person