Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to develop relationships with people as individuals or in groups






2. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






3. A list of topics that will be reviewed or dealt with at a meeting






4. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






5. A group of individuals who operate as a unit for an assigned task or goal






6. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






7. A strategy to share information that the receiver would not normally know






8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






9. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






10. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






11. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






12. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






13. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






14. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






15. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






16. Dollar amounts in addition to the regular wage and salary






17. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






18. Brief meetings in which the goal is to decide and commit to action






19. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






20. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






21. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






22. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






23. The act of identifying with the feelings - thoughts - or attitudes of another person






24. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






25. A standard by which something can be measured or judged






26. A specific point associated with an agenda item that needs some type of action performed






27. The receiver's process of translating the sender's message into a meaningful form






28. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






30. A criterion set by management that measures the quality and quantity of an employee's work






31. Shows which job classifications are essential or primary to staff and which are secondary






32. Refines the vision statement by stating the purpose of the organization to employees and customers






33. Actions by an employee that typically cause immediate termination






34. To plan or appoint employees to work at a certain time and date






35. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






36. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






37. The execution of processes and the use of tools that increase a person's efficiency and productivity






38. Refers to the need to exercise leadership and apply authority over others






39. Expand the responsibilities of a particular group of employees






40. Serve as a set of standards by which an organization operates






41. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






42. A method of collecting ideas from all participants without criticism or judgment






43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. A chart that shows which days and times the management staff is expected to work






46. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






47. A chart that shows employees what days and hours they are expected to work






48. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






49. A specific description or statement of what a manager wants to achieve






50. A potential solution to a problem