Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Created for the specific purpose of solving an immediate problem






2. All types of wages combined with other rewards or benefits that the employee receives as part of a package






3. Intact work units of a small group of employees who manage many daily operational issues with little supervision






4. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






5. Set by management to ensure the operation's profitability






6. A standard by which something can be measured or judged






7. Someone who assists in making the meeting run easier






8. The execution of processes and the use of tools that increase a person's efficiency and productivity






9. Costs that management cannot control






10. A method of collecting ideas from all participants without criticism or judgment






11. Any sound that interferes with clear reception






12. Refers to the need to develop relationships with people as individuals or in groups






13. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






15. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






16. Meetings involving a group or team whose purpose is to tackle a problem






17. To explore all of a problem's potential causes






18. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






19. An additional sum paid to an employee whose work is superior and whose services are valued






20. The action or situation that initiates the problem






21. A group of individuals who operate as a unit for an assigned task or goal






22. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






23. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






24. The person for whom the communication is intended






25. The process of removing customers and employees from the premises when a crisis occurs






26. A quick - interactive activity that prepares people to focus on the meeting and its objectives






27. Personal characteristics that are work-related






28. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






29. Refines the vision statement by stating the purpose of the organization to employees and customers






30. Brief meetings in which the goal is to decide and commit to action






31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






32. A conversation without prepared questions






33. A strategy to share information that the receiver would not normally know






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






36. Uses a definite format that involves a set of questions to chart the employee's response






37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






38. Developing the message to be sent






39. An estimate of future sales based on historical sales records and other information viewed as relevant by management






40. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






41. The standards of conduct or set of values and principles an individual or organization applies to work






42. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






43. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






44. All aspects of the project are evaluated






45. Includes key personnel to be notified in the event of a crisis - such as each member of management






46. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






47. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






48. A strategy of steps to carry out so that a problem does not recur






49. Putting a positive thought into the public's mind following a negative situation






50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy