Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






2. The person for whom the communication is intended






3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






4. Represent a select few of the highest concerns of the company






5. Meals to be served






6. A criterion set by management that measures the quality and quantity of an employee's work






7. Dollar amounts in addition to the regular wage and salary






8. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






9. Guidelines and procedures that explain how employees must notify management if they are unable to work






10. A template used for creating weekly employee schedules






11. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






12. Brief meetings in which the goal is to decide and commit to action






13. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






14. A question or situation that needs an answer or a solution






15. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






16. The environment that a message travels through






17. Someone who can play the role of a wise advisor for you






18. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






19. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






20. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






21. Refers to the need to develop relationships with people as individuals or in groups






22. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






23. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






24. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






25. A method of collecting ideas from all participants without criticism or judgment






26. A quick - interactive activity that prepares people to focus on the meeting and its objectives






27. Meetings involving a group or team whose purpose is to tackle a problem






28. A catastrophe that can be precluded from happening






29. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






30. To plan or appoint employees to work at a certain time and date






31. The many expressions and movements of a speaker that convey additional information about the message being given






32. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






33. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






34. A standard by which something can be measured or judged






35. These objectives link to the organizational goals and help produce the desired outcome






36. Describes what an organization wants to become and why it exists






37. The act of identifying with the feelings - thoughts - or attitudes of another person






38. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






39. Serve as a set of standards by which an organization operates






40. A specific point associated with an agenda item that needs some type of action performed






41. A strategy of steps to carry out so that a problem does not recur






42. All aspects of the project are evaluated






43. Putting a positive thought into the public's mind following a negative situation






44. The degree of responsibility an individual has to an activity






45. Simply stated criteria used to determine whether a goal has been met






46. Any message presented to staff to create a cohesive and productive workforce






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Govern unemployment compensation






49. A potential solution to a problem






50. A strategy to share information that the receiver would not normally know