Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






3. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






4. Someone who assists in making the meeting run easier






5. A question or situation that needs an answer or a solution






6. The many expressions and movements of a speaker that convey additional information about the message being given






7. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






9. Guidelines and procedures that explain how employees must notify management if they are unable to work






10. A list of topics that will be reviewed or dealt with at a meeting






11. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






12. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






13. A catastrophe that can be precluded from happening






14. A strategy of steps to carry out so that a problem does not recur






15. Refers to the need to develop relationships with people as individuals or in groups






16. The standards of conduct or set of values and principles an individual or organization applies to work






17. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






18. To explore all of a problem's potential causes






19. The budgeted dollar amount for each type of cost






20. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






21. The action or situation that initiates the problem






22. Guidelines for conduct that have enduring and lasting value to a society or organization






23. A conversation without prepared questions






24. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






25. Factors that incite an employee to put out more effort and enthusiasm for his or her job






26. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






27. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






28. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






29. Providing encouragement - listening more than telling - and promoting team discussions






30. Developing the message to be sent






31. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






32. Someone who can play the role of a wise advisor for you






33. A specific description or statement of what a manager wants to achieve






34. Simply an account of past sales volumes in a foodservice operation






35. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






36. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






37. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






38. The environment that a message travels through






39. A method of collecting ideas from all participants without criticism or judgment






40. Dollar amounts in addition to the regular wage and salary






41. Govern unemployment compensation






42. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






43. Set by management to ensure the operation's profitability






44. Team members can analyze and solve problems effectively together






45. Shows which job classifications are essential or primary to staff and which are secondary






46. Discussion between involved people with the goal of reaching an agreement that both can accept






47. Actions by an employee that typically cause immediate termination






48. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






49. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






50. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards