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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem
Leadership
Minutes
Parking lot
Root cause
2. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Root cause
Facilitator
Professional Development
3. Statements of desired results
Exit interview
Message context
Goal
Alternative
4. A potential solution to a problem
Scheduling
Problem-solving team
Mission Statement
Alternative
5. The many expressions and movements of a speaker that convey additional information about the message being given
Parking lot
Delegation
Agenda
Nonverbal communication
6. Simply an account of past sales volumes in a foodservice operation
Management
Progressive disciplinary action
Interpersonal communication
Historical sales information
7. Represent a select few of the highest concerns of the company
Cross-functional team
Strategic priority
Contingency plan
Management schedule
8. Govern unemployment compensation
Storming
Controllable costs
Delegation
Federal-State Unemployment Compensation Laws
9. A method of collecting ideas from all participants without criticism or judgment
Interfunctional team
Brainstorming
Forming
Problem
10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Organizational goals
Leadership
Merit pay
11. To plan or appoint employees to work at a certain time and date
Motivation
Scheduling
Brainstorming
Planning
12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Evacuation
Cross-training
Problem-solving meetings
Stress Management
13. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Nonverbal communication
Measurable results
Time Management
Planning
14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Involuntary termination
Interpersonal communication
Action plan
Motivation
15. The sum of activities a person performs to meet goals and/or to further his or her career
Spin
Professional Development
Alternative
Individual performance of objectives
16. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Structured exit interview
Nepotism
Crew schedule
Action meetings
17. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Management schedule
Value Statement
Decoding
Arbitration
18. Expand the responsibilities of a particular group of employees
Affection
Interfunctional team
Objective
Controllable costs
19. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Brainstorming meetings
Formal communication
Individual performance of objectives
20. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Strategic priority
Storming
Work styles
Individual performance of objectives
21. A question or situation that needs an answer or a solution
Stress
Empathy
Individual performance of objectives
Problem
22. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Principles
Terminable acts
Self-directed teams
Sales projections
23. A list of topics that will be reviewed or dealt with at a meeting
Information receiver
Agenda
Crew schedule
Management
24. Refers to the need to exercise leadership and apply authority over others
Facilitator
Master schedule
Supporting
Control
25. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Problem-solving meetings
Brainstorming
Terminable acts
26. Meetings that share communication
Information meetings
Motivators/Satisfiers
Professional Development
Leadership
27. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Cross-functional team
Work styles
Bonuses
28. A meeting between the employer and employee when the employee leaves the company
Goal
Root cause
Exit interview
Federal-State Unemployment Compensation Laws
29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Negotiation
Sexual harassment
Preventable crisis
30. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Favoritism
Problem solving
Delegation
Fair Labor Standards Act (FLSA)
31. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Networking
Interpersonal communication
Brainstorming meetings
Management schedule
32. A process of working with and through others to get a significant task or project completed
Benchmark
Parking lot
Delegation
Personal treatment
33. A specific description or statement of what a manager wants to achieve
Unpreventable crisis
Objective
Strategic priority
Norming
34. Being unfairly partial to one or more employees
Communication
Strategic priority
Problem
Favoritism
35. To explore all of a problem's potential causes
Payroll standards
Management schedule
Supporting
Problem-solving model
36. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Call/emergency meetings
Communication
Agenda
Goal
37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Motivation
Benchmark
Information receiver
38. The standards of conduct or set of values and principles an individual or organization applies to work
Employee absence policy
Supporting
Action item
Workplace Ethics
39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Crew schedule
Progressive disciplinary action
Informal communication
Stress
40. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Empathy
Fair Labor Standards Act (FLSA)
Media policy
Master schedule
41. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Organizational goals
Accountability
Standard
Progressive disciplinary action
42. Serve as a set of standards by which an organization operates
Arbitration
Networking
Value Statement
Directing
43. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Sales projections
Interpersonal communication
Team
Salaries
44. Simply stated criteria used to determine whether a goal has been met
Message context
Deployment chart
Standard
Root cause
45. The person for whom the communication is intended
Master schedule
Information receiver
Progressive disciplinary action
Performance standard
46. A group of individuals who operate as a unit for an assigned task or goal
Performance review cycles
Message
Team
Empathy
47. Putting a positive thought into the public's mind following a negative situation
Master schedule
Management
Performing
Spin
48. Providing encouragement - listening more than telling - and promoting team discussions
Workplace Ethics
Encoding
Unstructured exit interview
Supporting
49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Terminable acts
Forming
Ground rules
Salaries
50. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Core values
Formal communication
Alternative
Bonuses
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