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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Cross-functional team
Directing
Deployment chart
2. The budgeted dollar amount for each type of cost
Wage
Work styles
Standard
Empathy
3. Dollar amounts in addition to the regular wage and salary
Bonuses
Directing
Semivariable costs
Objective
4. Meetings that share communication
Alternative
Professionalism
Problem-solving model
Information meetings
5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Noncontrollable costs
Collective bargaining agreement
Interpersonal communication
Minutes
6. Created for the specific purpose of solving an immediate problem
Principles
Self-directed teams
Performing
Problem-solving team
7. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Sales projections
Performance review cycles
Employee absence policy
Bonuses
8. Set by management to ensure the operation's profitability
Problem-solving model
Information sender
Standard
Payroll standards
9. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Personal treatment
Stress
Floaters
Mediation
10. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Objective
Negotiation
Message channel
11. A question or situation that needs an answer or a solution
Payroll standards
Professional Development
Problem
Floaters
12. A strategy of steps to carry out so that a problem does not recur
Unpreventable crisis
Action plan
Problem-solving model
Time-off request policy
13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Mediation
Terminable acts
Brainstorming meetings
Federal-State Unemployment Compensation Laws
14. Refers to the need to develop relationships with people as individuals or in groups
Standard
Formal communication
Encoding
Affection
15. A criterion set by management that measures the quality and quantity of an employee's work
Decoding
Media policy
Work styles
Performance standard
16. Describes what an organization wants to become and why it exists
Supporting
Vision Statement
SWOT analysis
Standard
17. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Departmental/team objectives
Organizational goals
Supporting
18. A specific point associated with an agenda item that needs some type of action performed
Action item
Mentor
Historical sales information
Agenda
19. The environment that a message travels through
Next steps
Crisis
Nepotism
Message context
20. The medium through which the message will be communicated
Call/emergency meetings
Family and Medical Leave Act (FMLA)
Message channel
Vision Statement
21. Discussion between involved people with the goal of reaching an agreement that both can accept
Cross-training
Fair Labor Standards Act (FLSA)
Environmental noise
Negotiation
22. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Goal
Compensation
Accountability
Problem-solving team
23. A chart that shows employees what days and hours they are expected to work
Crew schedule
Message
Warm-up activity
Exit interview
24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Storming
Master schedule
Problem-solving meetings
25. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Organizational communication
Bonuses
Personal treatment
Information sender
26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Merit pay
Family and Medical Leave Act (FMLA)
Organizational communication
Stress Management
27. A conversation without prepared questions
Unstructured exit interview
Brainstorming
Formal communication
Personal treatment
28. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Encoding
Media policy
Federal-State Unemployment Compensation Laws
Teamwork
29. Represent a select few of the highest concerns of the company
Floaters
Strategic priority
Problem solving
Problem-solving model
30. The many expressions and movements of a speaker that convey additional information about the message being given
Unstructured exit interview
Next steps
Nonverbal communication
Documentation
31. Providing encouragement - listening more than telling - and promoting team discussions
Next steps
Supporting
Standard
Problem
32. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Control
Brainstorming meetings
Measurable results
33. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Favoritism
Action meetings
Fair Labor Standards Act (FLSA)
Brainstorming meetings
34. The receiver's process of translating the sender's message into a meaningful form
Commissions
Decoding
Evacuation
Affection
35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Merit pay
Communication
Semivariable costs
Message channel
36. A strategy to share information that the receiver would not normally know
Networking
Action item
Self-disclosure
Semivariable costs
37. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Management
Self-disclosure
Stress
Leadership
38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Message context
Commissions
Deployment chart
Interfunctional team
39. Any sound that interferes with clear reception
Goal
Time-off request policy
Action item
Environmental noise
40. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Employee absence policy
Meeting
Standard
41. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Motivators/Satisfiers
Core values
Salaries
Minutes
42. A catastrophe that cannot be stopped from happening
Documentation
Compensation
Cross-training
Unpreventable crisis
43. A chart that shows which days and times the management staff is expected to work
Budget
Management schedule
Cross-functional team
Crisis
44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Benchmark
Measurable results
Problem-solving model
Crew schedule
45. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Nepotism
Professional Development
Action plan
Listening
46. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Exit interview
Time-off request policy
Contact list
Progressive disciplinary action
47. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Semivariable costs
Control
Shift leaders
48. A specific description or statement of what a manager wants to achieve
Organizational communication
Objective
Standard
Call/emergency meetings
49. All aspects of the project are evaluated
Planning
Standard
Minutes
Debrief meeting
50. Someone who assists in making the meeting run easier
Facilitator
Contact list
Encoding
Brainstorming