Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged






2. Represent a select few of the highest concerns of the company






3. Meetings involving a group or team whose purpose is to tackle a problem






4. The many expressions and movements of a speaker that convey additional information about the message being given






5. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






6. A method of collecting ideas from all participants without criticism or judgment






7. The degree of responsibility an individual has to an activity






8. The execution of processes and the use of tools that increase a person's efficiency and productivity






9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






10. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






11. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






12. Someone who can play the role of a wise advisor for you






13. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






14. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






15. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






17. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






18. The procedure and guidelines for employees to follow when they want time off from work






19. The act of identifying with the feelings - thoughts - or attitudes of another person






20. A question or situation that needs an answer or a solution






21. All types of wages combined with other rewards or benefits that the employee receives as part of a package






22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






23. A specific description or statement of what a manager wants to achieve






24. The environment that a message travels through






25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






26. Discussion between involved people with the goal of reaching an agreement that both can accept






27. A catastrophe that can be precluded from happening






28. Expand the responsibilities of a particular group of employees






29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






30. Sees team members settling their differences and developing more cohesive and trusting work relationships






31. The main connection between the sender and receiver






32. All aspects of the project are evaluated






33. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






34. The originator and developer of the information that will be communicated






35. An estimate of future sales based on historical sales records and other information viewed as relevant by management






36. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






37. Guidelines for conduct that have enduring and lasting value to a society or organization






38. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






39. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






40. A quick - interactive activity that prepares people to focus on the meeting and its objectives






41. A criterion set by management that measures the quality and quantity of an employee's work






42. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






43. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






44. Actions by an employee that typically cause immediate termination






45. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






46. Putting a positive thought into the public's mind following a negative situation






47. The receiver's process of translating the sender's message into a meaningful form






48. Created for the specific purpose of solving an immediate problem






49. Costs that management cannot control






50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy