Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






2. Uses a definite format that involves a set of questions to chart the employee's response






3. Intact work units of a small group of employees who manage many daily operational issues with little supervision






4. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






5. Any message presented to staff to create a cohesive and productive workforce






6. A template used for creating weekly employee schedules






7. Someone who assists in making the meeting run easier






8. To explore all of a problem's potential causes






9. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






10. Personal characteristics that are work-related






11. Discussion between involved people with the goal of reaching an agreement that both can accept






12. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






13. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






14. A specific description or statement of what a manager wants to achieve






15. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






16. A method of collecting ideas from all participants without criticism or judgment






17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






18. A chart that shows which days and times the management staff is expected to work






19. The action or situation that initiates the problem






20. Includes key personnel to be notified in the event of a crisis - such as each member of management






21. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






22. A strategy of steps to carry out so that a problem does not recur






23. Refines the vision statement by stating the purpose of the organization to employees and customers






24. Shows which job classifications are essential or primary to staff and which are secondary






25. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






26. Someone who can play the role of a wise advisor for you






27. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






28. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






29. Refers to the need to develop relationships with people as individuals or in groups






30. The originator and developer of the information that will be communicated






31. The procedure and guidelines for employees to follow when they want time off from work






32. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






33. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






35. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






36. Providing encouragement - listening more than telling - and promoting team discussions






37. The person for whom the communication is intended






38. Serve as a set of standards by which an organization operates






39. The environment that a message travels through






40. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






41. Govern unemployment compensation






42. Team members can analyze and solve problems effectively together






43. Any sound that interferes with clear reception






44. These objectives link to the organizational goals and help produce the desired outcome






45. An assembly of people for the purpose of discussing or making decisions about some topics






46. Meals to be served






47. A list of topics that will be reviewed or dealt with at a meeting






48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






49. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






50. All types of wages combined with other rewards or benefits that the employee receives as part of a package