Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






2. Shows which job classifications are essential or primary to staff and which are secondary






3. Guidelines for conduct that have enduring and lasting value to a society or organization






4. Includes key personnel to be notified in the event of a crisis - such as each member of management






5. Team members can analyze and solve problems effectively together






6. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






7. Costs that management can control






8. Being unfairly partial to one or more employees






9. The process of removing customers and employees from the premises when a crisis occurs






10. The many expressions and movements of a speaker that convey additional information about the message being given






11. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






12. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






13. A process of working with and through others to get a significant task or project completed






14. Refers to the need to develop relationships with people as individuals or in groups






15. These goals focus on broad statements of what the organization as a whole wants to achieve






16. Uses a definite format that involves a set of questions to chart the employee's response






17. A strategy to share information that the receiver would not normally know






18. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






19. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






20. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






21. A catastrophe that cannot be stopped from happening






22. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






23. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






25. A strategy of steps to carry out so that a problem does not recur






26. Statements of desired results






27. Occurs when an employee - of his or her own free will - decides to leave an organization






28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






29. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






30. An additional sum paid to an employee whose work is superior and whose services are valued






31. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






32. Guidelines and procedures that explain how employees must notify management if they are unable to work






33. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






34. A standard by which something can be measured or judged






35. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






36. Actions by an employee that typically cause immediate termination






37. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






38. Refers to the need to exercise leadership and apply authority over others






39. The action or situation that initiates the problem






40. Created for the specific purpose of solving an immediate problem






41. The budgeted dollar amount for each type of cost






42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






43. A template used for creating weekly employee schedules






44. Refers to the need to feel a part of a group






45. Intact work units of a small group of employees who manage many daily operational issues with little supervision






46. To explore all of a problem's potential causes






47. Any sound that interferes with clear reception






48. A question or situation that needs an answer or a solution






49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






50. Simply stated criteria used to determine whether a goal has been met