Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






2. The act of identifying with the feelings - thoughts - or attitudes of another person






3. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






4. An event that happens without warning and normally affects a number of people






5. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






6. A template used for creating weekly employee schedules






7. A specific point associated with an agenda item that needs some type of action performed






8. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






10. These goals focus on broad statements of what the organization as a whole wants to achieve






11. A strategy to share information that the receiver would not normally know






12. Describes what an organization wants to become and why it exists






13. Dollar amounts in addition to the regular wage and salary






14. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






15. A list of topics that will be reviewed or dealt with at a meeting






16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






17. Putting a positive thought into the public's mind following a negative situation






18. Meetings that share communication






19. The many expressions and movements of a speaker that convey additional information about the message being given






20. A strategy of steps to carry out so that a problem does not recur






21. Being unfairly partial to one or more employees






22. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






23. The environment that a message travels through






24. The person for whom the communication is intended






25. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






26. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






27. Includes key personnel to be notified in the event of a crisis - such as each member of management






28. To plan or appoint employees to work at a certain time and date






29. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






30. The originator and developer of the information that will be communicated






31. The degree of responsibility an individual has to an activity






32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






33. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






34. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






35. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






36. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






37. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






38. Simply stated criteria used to determine whether a goal has been met






39. A question or situation that needs an answer or a solution






40. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






41. Someone who assists in making the meeting run easier






42. Shows which job classifications are essential or primary to staff and which are secondary






43. Statements of desired results






44. A catastrophe that cannot be stopped from happening






45. A process of working with and through others to get a significant task or project completed






46. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






48. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






49. Simply an account of past sales volumes in a foodservice operation






50. A quick - interactive activity that prepares people to focus on the meeting and its objectives