Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






2. Refers to the need to exercise leadership and apply authority over others






3. Putting a positive thought into the public's mind following a negative situation






4. Statements of desired results






5. Tend to be associated with management positions since they are fixed dollar amounts for compensation






6. Guidelines and procedures that explain how employees must notify management if they are unable to work






7. Refines the vision statement by stating the purpose of the organization to employees and customers






8. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






10. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






11. A meeting between the employer and employee when the employee leaves the company






12. To plan or appoint employees to work at a certain time and date






13. Providing encouragement - listening more than telling - and promoting team discussions






14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






16. A specific point associated with an agenda item that needs some type of action performed






17. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






18. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






19. Any message presented to staff to create a cohesive and productive workforce






20. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






21. All types of wages combined with other rewards or benefits that the employee receives as part of a package






22. The person for whom the communication is intended






23. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






24. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






25. A standard by which something can be measured or judged






26. Guidelines for conduct that have enduring and lasting value to a society or organization






27. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






28. Meals to be served






29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






30. The procedure and guidelines for employees to follow when they want time off from work






31. A chart that shows employees what days and hours they are expected to work






32. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






33. A catastrophe that can be precluded from happening






34. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






35. Developing the message to be sent






36. An additional sum paid to an employee whose work is superior and whose services are valued






37. A report written by management reiterating the problem and its solution






38. The budgeted dollar amount for each type of cost






39. A process of working with and through others to get a significant task or project completed






40. The process of removing customers and employees from the premises when a crisis occurs






41. Any sound that interferes with clear reception






42. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






43. An estimate of future sales based on historical sales records and other information viewed as relevant by management






44. Serve as a set of standards by which an organization operates






45. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






46. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






47. Sees team members settling their differences and developing more cohesive and trusting work relationships






48. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






49. A potential solution to a problem






50. A specific description or statement of what a manager wants to achieve