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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Affection
Inclusion
Collective bargaining agreement
Action item
2. Describes what an organization wants to become and why it exists
Vision Statement
Management schedule
Informal communication
Scheduling
3. The action or situation that initiates the problem
Internal communication
Root cause
Bonuses
Federal-State Unemployment Compensation Laws
4. These objectives link to the organizational goals and help produce the desired outcome
Problem-solving team
Voluntary termination
Employee absence policy
Departmental/team objectives
5. Meetings involving a group or team whose purpose is to tackle a problem
Mentor
Control
Meeting
Problem-solving meetings
6. A template used for creating weekly employee schedules
Master schedule
Federal-State Unemployment Compensation Laws
Standard
Conflict resolution
7. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Preventable crisis
Salaries
Core values
Federal-State Unemployment Compensation Laws
8. Being unfairly partial to one or more employees
Employee absence policy
Delegation
Favoritism
Affection
9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Evacuation
Problem-solving team
Wage
10. A list of topics that will be reviewed or dealt with at a meeting
Listening
Wage
Agenda
Core values
11. Refers to the need to develop relationships with people as individuals or in groups
Storming
Problem solving
Empathy
Affection
12. A report written by management reiterating the problem and its solution
Brainstorming
Documentation
Information receiver
Interpersonal communication
13. Any sound that interferes with clear reception
Semivariable costs
Environmental noise
Fair Labor Standards Act (FLSA)
Crisis
14. Serve as a set of standards by which an organization operates
Action item
Sales projections
Value Statement
Scheduling
15. A chart that shows employees what days and hours they are expected to work
Objective
Communication
Supporting
Crew schedule
16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Performing
Information receiver
Contingency plan
17. To explore all of a problem's potential causes
Problem-solving model
Bonuses
Structured exit interview
Problem-solving team
18. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Problem solving
Message channel
Self-directed teams
Cross-training
19. Someone who can play the role of a wise advisor for you
Warm-up activity
Structured exit interview
Mentor
Call/emergency meetings
20. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Federal-State Unemployment Compensation Laws
Individual performance of objectives
Planning
Interfunctional team
21. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Sales projections
Problem-solving team
Motivators/Satisfiers
Team
22. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Nonverbal communication
Collective bargaining agreement
Budget
Deployment chart
23. The budgeted dollar amount for each type of cost
Stress Management
Accountability
Alternative
Standard
24. The environment that a message travels through
Encoding
Message context
Informal communication
Directing
25. The degree of responsibility an individual has to an activity
Accountability
Salaries
Stress
Noncontrollable costs
26. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Management
Directing
Stress
Structured exit interview
27. Costs that management cannot control
Noncontrollable costs
Self-disclosure
Mission Statement
Time-off request policy
28. The medium through which the message will be communicated
Management
Informal communication
Team
Message channel
29. Statements of desired results
Mentor
Measurable results
Goal
Environmental noise
30. The act of identifying with the feelings - thoughts - or attitudes of another person
Crew schedule
Empathy
Problem-solving meetings
Structured exit interview
31. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Norming
Performing
Decoding
Problem solving
32. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Crisis
Parking lot
Action plan
Exit interview
33. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Brainstorming
Unpreventable crisis
Sexual harassment
Media policy
34. The main connection between the sender and receiver
Time Management
Message
Information sender
Floaters
35. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Deployment chart
Compensation
Fair Labor Standards Act (FLSA)
Formal communication
36. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Bonuses
Informal communication
Action meetings
37. Set by management to ensure the operation's profitability
Payroll standards
Performing
Problem-solving meetings
Storming
38. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Federal-State Unemployment Compensation Laws
Facilitator
Wage
Planning
39. A conversation without prepared questions
Contact list
Unstructured exit interview
Information meetings
Affection
40. Meetings that share communication
Information meetings
Employee absence policy
Measurable results
Historical sales information
41. A process of working with and through others to get a significant task or project completed
Motivation
Performance review cycles
Next steps
Delegation
42. A standard by which something can be measured or judged
Stress
Benchmark
Storming
Call/emergency meetings
43. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Involuntary termination
Leadership
Professionalism
44. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Unstructured exit interview
Information receiver
Facilitator
45. Personal characteristics that are work-related
Principles
Minutes
Work styles
Management
46. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Message context
Employee absence policy
Sales projections
Negotiation
47. Expand the responsibilities of a particular group of employees
Encoding
Information meetings
Interfunctional team
Accountability
48. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Brainstorming meetings
Mediation
Listening
Progressive disciplinary action
49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Principles
Personal treatment
Goal
Affection
50. A strategy of steps to carry out so that a problem does not recur
Interfunctional team
Semivariable costs
Professional Development
Action plan
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