Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A potential solution to a problem






2. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






3. To plan or appoint employees to work at a certain time and date






4. A quick - interactive activity that prepares people to focus on the meeting and its objectives






5. The budgeted dollar amount for each type of cost






6. Refers to the need to feel a part of a group






7. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






9. Someone who assists in making the meeting run easier






10. Meals to be served






11. Statements of desired results






12. The action or situation that initiates the problem






13. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






14. Serve as a set of standards by which an organization operates






15. Developing the message to be sent






16. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






17. Includes key personnel to be notified in the event of a crisis - such as each member of management






18. Set by management to ensure the operation's profitability






19. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






21. The procedure and guidelines for employees to follow when they want time off from work






22. The standards of conduct or set of values and principles an individual or organization applies to work






23. The sum of activities a person performs to meet goals and/or to further his or her career






24. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






25. The receiver's process of translating the sender's message into a meaningful form






26. Represent a select few of the highest concerns of the company






27. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






28. Tend to be associated with management positions since they are fixed dollar amounts for compensation






29. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






30. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






31. Brief meetings in which the goal is to decide and commit to action






32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






33. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






34. A meeting between the employer and employee when the employee leaves the company






35. The act of identifying with the feelings - thoughts - or attitudes of another person






36. A chart that shows employees what days and hours they are expected to work






37. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






38. Describes what an organization wants to become and why it exists






39. Personal characteristics that are work-related






40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






41. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






42. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






43. Putting a positive thought into the public's mind following a negative situation






44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






46. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






47. An estimate of future sales based on historical sales records and other information viewed as relevant by management






48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






49. Guidelines for conduct that have enduring and lasting value to a society or organization






50. The ability to attend closely to what another person is saying to capture the essence of a message being communicated