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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form
Decoding
Departmental/team objectives
Nepotism
Accountability
2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Floaters
Cross-training
Shift leaders
Fair Labor Standards Act (FLSA)
3. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Facilitator
Communication
Organizational goals
4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Time-off request policy
Negotiation
Involuntary termination
Professionalism
5. Guidelines and procedures that explain how employees must notify management if they are unable to work
Spin
Self-directed teams
Fair Labor Standards Act (FLSA)
Employee absence policy
6. Any sound that interferes with clear reception
Environmental noise
Core values
Floaters
Federal-State Unemployment Compensation Laws
7. Expand the responsibilities of a particular group of employees
Motivators/Satisfiers
Documentation
Interfunctional team
Individual performance of objectives
8. Being unfairly partial to one or more employees
Compensation
Spin
Favoritism
Parking lot
9. A question or situation that needs an answer or a solution
Standard
Voluntary termination
Problem
Vision Statement
10. Created for the specific purpose of solving an immediate problem
Brainstorming
Team
Facilitator
Problem-solving team
11. Costs that management can control
Benchmark
Controllable costs
Noncontrollable costs
Warm-up activity
12. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Ground rules
Message context
Management schedule
13. A standard by which something can be measured or judged
Directing
Terminable acts
Time-off request policy
Benchmark
14. The standards of conduct or set of values and principles an individual or organization applies to work
Decoding
Storming
Workplace Ethics
Problem-solving model
15. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Control
Next steps
Environmental noise
Problem-solving meetings
16. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Mentor
Performance standard
Directing
17. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Controllable costs
Favoritism
Personal treatment
Mediation
18. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Vision Statement
Certification
Merit pay
19. Actions by an employee that typically cause immediate termination
Alternative
Terminable acts
Listening
Historical sales information
20. Meetings involving a group or team whose purpose is to tackle a problem
Objective
Problem-solving meetings
Directing
Workplace Ethics
21. The budgeted dollar amount for each type of cost
Standard
Listening
Commissions
Performance review cycles
22. Someone who assists in making the meeting run easier
Family and Medical Leave Act (FMLA)
Collective bargaining agreement
Leadership
Facilitator
23. Personal characteristics that are work-related
Benchmark
Management
Work styles
Sexual harassment
24. Someone who can play the role of a wise advisor for you
Time-off request policy
Mentor
Interpersonal communication
Listening
25. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Merit pay
Teamwork
Negotiation
Historical sales information
26. Putting a positive thought into the public's mind following a negative situation
Spin
Planning
Noncontrollable costs
Crisis
27. A list of topics that will be reviewed or dealt with at a meeting
Organizational communication
Agenda
Fair Labor Standards Act (FLSA)
Federal-State Unemployment Compensation Laws
28. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Fair Labor Standards Act (FLSA)
Benchmark
Stress
Terminable acts
29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Control
Core values
Value Statement
Unpreventable crisis
30. A group of individuals who operate as a unit for an assigned task or goal
Team
Mediation
Conflict resolution
Self-disclosure
31. Refers to the need to feel a part of a group
Inclusion
Conflict resolution
Deployment chart
Information sender
32. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Action item
Involuntary termination
Internal communication
Employee absence policy
33. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Workplace Ethics
Semivariable costs
Affection
34. Costs that management cannot control
Noncontrollable costs
Conflict resolution
Measurable results
Norming
35. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Noncontrollable costs
Inclusion
Organizational goals
Stress Management
36. A chart that shows which days and times the management staff is expected to work
Unstructured exit interview
Contact list
Meeting
Management schedule
37. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Encoding
Fair Labor Standards Act (FLSA)
Action meetings
Negotiation
38. Team members can analyze and solve problems effectively together
Commissions
Norming
Empathy
Performing
39. Developing the message to be sent
Encoding
Spin
Structured exit interview
Team
40. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Vision Statement
Self-disclosure
Environmental noise
41. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Collective bargaining agreement
Warm-up activity
Next steps
Information sender
42. A strategy of steps to carry out so that a problem does not recur
Information sender
Action plan
Spin
Action meetings
43. Describes what an organization wants to become and why it exists
Information meetings
Payroll standards
Agenda
Vision Statement
44. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Mission Statement
Negotiation
Structured exit interview
45. Simply stated criteria used to determine whether a goal has been met
Principles
Crisis
Collective bargaining agreement
Standard
46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Contingency plan
Root cause
Directing
Media policy
47. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Problem-solving model
Sales projections
Facilitator
48. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Mission Statement
Environmental noise
Motivation
Action item
49. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Nonverbal communication
Covers
Commissions
Performance review cycles
50. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Parking lot
Personal treatment
Minutes
Motivators/Satisfiers
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