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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Next steps
Teamwork
Shift leaders
2. A list of topics that will be reviewed or dealt with at a meeting
Directing
SWOT analysis
Agenda
Organizational communication
3. Dollar amounts in addition to the regular wage and salary
Facilitator
Bonuses
Interpersonal communication
Parking lot
4. The sum of activities a person performs to meet goals and/or to further his or her career
Root cause
Brainstorming
Problem-solving meetings
Professional Development
5. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Parking lot
Salaries
Evacuation
Norming
6. The person for whom the communication is intended
Standard
Information receiver
Family and Medical Leave Act (FMLA)
Floaters
7. A specific description or statement of what a manager wants to achieve
Problem-solving model
Objective
Motivators/Satisfiers
Organizational goals
8. Someone who assists in making the meeting run easier
Information receiver
Semivariable costs
Alternative
Facilitator
9. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Organizational communication
Core values
Problem-solving model
10. Discussion between involved people with the goal of reaching an agreement that both can accept
Noncontrollable costs
Negotiation
Problem solving
Salaries
11. Refers to the need to exercise leadership and apply authority over others
Delegation
Mediation
Control
Deployment chart
12. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Stress
Employee absence policy
Documentation
13. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Unstructured exit interview
Wage
Commissions
Team
14. Serve as a set of standards by which an organization operates
Shift leaders
Value Statement
Ground rules
Listening
15. Personal characteristics that are work-related
Agenda
Information receiver
Performance standard
Work styles
16. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Historical sales information
Mediation
Master schedule
17. Any sound that interferes with clear reception
Budget
Norming
Environmental noise
Problem-solving meetings
18. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Forming
Motivation
Planning
19. Brief meetings in which the goal is to decide and commit to action
Professionalism
Action meetings
Measurable results
Cross-functional team
20. To plan or appoint employees to work at a certain time and date
Supporting
Value Statement
Scheduling
Preventable crisis
21. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Spin
Sales projections
Contact list
Call/emergency meetings
22. A meeting between the employer and employee when the employee leaves the company
Interpersonal communication
Performance review cycles
Sales projections
Exit interview
23. The degree of responsibility an individual has to an activity
Strategic priority
Scheduling
Conflict resolution
Accountability
24. Simply an account of past sales volumes in a foodservice operation
Message channel
Historical sales information
Time-off request policy
Commissions
25. The originator and developer of the information that will be communicated
Historical sales information
Departmental/team objectives
Information sender
Nonverbal communication
26. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Principles
Message channel
Performance review cycles
Fair Labor Standards Act (FLSA)
27. A template used for creating weekly employee schedules
Semivariable costs
Master schedule
Noncontrollable costs
Sales projections
28. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Employee absence policy
Nepotism
Objective
Self-disclosure
29. Refers to the need to develop relationships with people as individuals or in groups
Information receiver
Affection
Management
Meeting
30. A specific point associated with an agenda item that needs some type of action performed
Compensation
Action item
Federal-State Unemployment Compensation Laws
Next steps
31. Putting a positive thought into the public's mind following a negative situation
Preventable crisis
Merit pay
Spin
Employee absence policy
32. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Storming
Meeting
Information meetings
Progressive disciplinary action
33. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Favoritism
Departmental/team objectives
Individual performance of objectives
Principles
34. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Motivation
Formal communication
Information receiver
Forming
35. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Collective bargaining agreement
Federal-State Unemployment Compensation Laws
Networking
Shift leaders
36. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Negotiation
Teamwork
Self-directed teams
Semivariable costs
37. The environment that a message travels through
Strategic priority
Compensation
Planning
Message context
38. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Standard
Involuntary termination
Ground rules
Crew schedule
39. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Personal treatment
Performance review cycles
Progressive disciplinary action
Debrief meeting
40. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Minutes
Message
Contact list
41. Set by management to ensure the operation's profitability
Payroll standards
Call/emergency meetings
Exit interview
Empathy
42. A question or situation that needs an answer or a solution
Unpreventable crisis
Crisis
Problem
Collective bargaining agreement
43. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Semivariable costs
Storming
Delegation
Motivation
44. Includes key personnel to be notified in the event of a crisis - such as each member of management
Historical sales information
Contact list
Empathy
Call/emergency meetings
45. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Arbitration
Informal communication
Inclusion
Minutes
46. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Shift leaders
Commissions
Problem-solving meetings
47. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Floaters
Collective bargaining agreement
Exit interview
48. Being unfairly partial to one or more employees
Favoritism
Motivation
Federal-State Unemployment Compensation Laws
Goal
49. A report written by management reiterating the problem and its solution
Value Statement
Contingency plan
Terminable acts
Documentation
50. Shows which job classifications are essential or primary to staff and which are secondary
Sexual harassment
Motivators/Satisfiers
Deployment chart
Preventable crisis