Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines for conduct that have enduring and lasting value to a society or organization






2. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






3. Discussion between involved people with the goal of reaching an agreement that both can accept






4. A question or situation that needs an answer or a solution






5. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






6. Shows which job classifications are essential or primary to staff and which are secondary






7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






8. The procedure and guidelines for employees to follow when they want time off from work






9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






10. Someone who can play the role of a wise advisor for you






11. Dollar amounts in addition to the regular wage and salary






12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






13. An event that happens without warning and normally affects a number of people






14. A quick - interactive activity that prepares people to focus on the meeting and its objectives






15. A process of working with and through others to get a significant task or project completed






16. Guidelines and procedures that explain how employees must notify management if they are unable to work






17. The originator and developer of the information that will be communicated






18. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






19. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






20. These objectives link to the organizational goals and help produce the desired outcome






21. Any sound that interferes with clear reception






22. Factors that incite an employee to put out more effort and enthusiasm for his or her job






23. Providing encouragement - listening more than telling - and promoting team discussions






24. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






25. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






26. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






27. The sum of activities a person performs to meet goals and/or to further his or her career






28. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






29. Simply an account of past sales volumes in a foodservice operation






30. Meetings that share communication






31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






32. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






33. Meals to be served






34. A catastrophe that can be precluded from happening






35. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






36. The standards of conduct or set of values and principles an individual or organization applies to work






37. A meeting between the employer and employee when the employee leaves the company






38. A specific description or statement of what a manager wants to achieve






39. Brief meetings in which the goal is to decide and commit to action






40. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






41. Created for the specific purpose of solving an immediate problem






42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






43. Intact work units of a small group of employees who manage many daily operational issues with little supervision






44. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






45. A list of topics that will be reviewed or dealt with at a meeting






46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






47. Any message presented to staff to create a cohesive and productive workforce






48. An additional sum paid to an employee whose work is superior and whose services are valued






49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






50. A chart that shows employees what days and hours they are expected to work