Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. Sees team members settling their differences and developing more cohesive and trusting work relationships






4. A template used for creating weekly employee schedules






5. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






7. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






8. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






9. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






10. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






11. Simply an account of past sales volumes in a foodservice operation






12. Describes what an organization wants to become and why it exists






13. A quick - interactive activity that prepares people to focus on the meeting and its objectives






14. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






15. To plan or appoint employees to work at a certain time and date






16. Simply stated criteria used to determine whether a goal has been met






17. The process of removing customers and employees from the premises when a crisis occurs






18. Refines the vision statement by stating the purpose of the organization to employees and customers






19. A chart that shows employees what days and hours they are expected to work






20. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






21. The act of identifying with the feelings - thoughts - or attitudes of another person






22. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






24. The main connection between the sender and receiver






25. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






26. These goals focus on broad statements of what the organization as a whole wants to achieve






27. The degree of responsibility an individual has to an activity






28. A question or situation that needs an answer or a solution






29. Created for the specific purpose of solving an immediate problem






30. Guidelines and procedures that explain how employees must notify management if they are unable to work






31. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






33. Developing the message to be sent






34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






35. A report written by management reiterating the problem and its solution






36. An estimate of future sales based on historical sales records and other information viewed as relevant by management






37. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






38. The receiver's process of translating the sender's message into a meaningful form






39. Uses a definite format that involves a set of questions to chart the employee's response






40. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






41. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






42. A criterion set by management that measures the quality and quantity of an employee's work






43. A strategy of steps to carry out so that a problem does not recur






44. A standard by which something can be measured or judged






45. Refers to the need to exercise leadership and apply authority over others






46. The budgeted dollar amount for each type of cost






47. A potential solution to a problem






48. Putting a positive thought into the public's mind following a negative situation






49. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






50. A conversation without prepared questions