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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Interpersonal communication
Exit interview
Teamwork
Management schedule
2. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Principles
Departmental/team objectives
Parking lot
Floaters
3. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Voluntary termination
Shift leaders
Warm-up activity
4. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Problem solving
Next steps
Bonuses
Individual performance of objectives
5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Exit interview
Action plan
Performing
6. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Problem solving
Individual performance of objectives
Minutes
Wage
7. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Scheduling
Action item
Deployment chart
Leadership
8. Represent a select few of the highest concerns of the company
Favoritism
Strategic priority
Networking
Unstructured exit interview
9. A template used for creating weekly employee schedules
Salaries
Progressive disciplinary action
Master schedule
Professionalism
10. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Interfunctional team
Networking
Wage
Nepotism
11. Meetings that share communication
Spin
Informal communication
Information meetings
Supporting
12. All aspects of the project are evaluated
Standard
Debrief meeting
Scheduling
Management schedule
13. A specific point associated with an agenda item that needs some type of action performed
Teamwork
Negotiation
Evacuation
Action item
14. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Forming
Organizational goals
Directing
Motivation
15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Informal communication
Supporting
Cross-functional team
Minutes
16. A group of individuals who operate as a unit for an assigned task or goal
Employee absence policy
Merit pay
Call/emergency meetings
Team
17. Team members can analyze and solve problems effectively together
Measurable results
Interfunctional team
Documentation
Performing
18. A potential solution to a problem
Alternative
Information sender
Floaters
Problem solving
19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Negotiation
Motivation
Planning
Professional Development
20. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Evacuation
Salaries
Motivators/Satisfiers
Stress
21. Actions by an employee that typically cause immediate termination
Noncontrollable costs
Self-directed teams
Problem-solving team
Terminable acts
22. Meals to be served
Norming
Covers
Next steps
Sales projections
23. Personal characteristics that are work-related
Control
Master schedule
Work styles
Self-directed teams
24. A specific description or statement of what a manager wants to achieve
Facilitator
Objective
Exit interview
Certification
25. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Encoding
Departmental/team objectives
Minutes
Call/emergency meetings
26. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Standard
Management schedule
Supporting
Certification
27. A question or situation that needs an answer or a solution
Planning
Problem
Meeting
Encoding
28. Providing encouragement - listening more than telling - and promoting team discussions
Deployment chart
Floaters
Supporting
Storming
29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Motivators/Satisfiers
Information meetings
Problem solving
Strategic priority
30. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Message channel
Budget
Root cause
31. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Stress Management
Performance review cycles
Crisis
Personal treatment
32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Arbitration
Self-disclosure
Performing
33. Refers to the need to develop relationships with people as individuals or in groups
Affection
Self-directed teams
Planning
Problem-solving model
34. A strategy to share information that the receiver would not normally know
Ground rules
Structured exit interview
Self-disclosure
Time Management
35. The budgeted dollar amount for each type of cost
Information sender
Standard
Stress
Core values
36. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Facilitator
Warm-up activity
Stress
Work styles
37. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Vision Statement
Time Management
Management
Self-directed teams
38. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Nepotism
Leadership
Encoding
39. Created for the specific purpose of solving an immediate problem
Professionalism
Performing
Problem-solving team
Core values
40. Shows which job classifications are essential or primary to staff and which are secondary
Structured exit interview
Deployment chart
Scheduling
Empathy
41. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Arbitration
Family and Medical Leave Act (FMLA)
Commissions
Accountability
42. A catastrophe that cannot be stopped from happening
Spin
Voluntary termination
Unpreventable crisis
Brainstorming meetings
43. The standards of conduct or set of values and principles an individual or organization applies to work
Sexual harassment
Employee absence policy
Departmental/team objectives
Workplace Ethics
44. Govern unemployment compensation
Self-disclosure
Bonuses
Formal communication
Federal-State Unemployment Compensation Laws
45. A criterion set by management that measures the quality and quantity of an employee's work
Forming
Interfunctional team
Objective
Performance standard
46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Time Management
Stress Management
Standard
Planning
47. Any sound that interferes with clear reception
Compensation
Environmental noise
Delegation
Salaries
48. Describes what an organization wants to become and why it exists
Workplace Ethics
Vision Statement
Controllable costs
Accountability
49. Brief meetings in which the goal is to decide and commit to action
Action meetings
Covers
Inclusion
Family and Medical Leave Act (FMLA)
50. An event that happens without warning and normally affects a number of people
Core values
Warm-up activity
Commissions
Crisis