Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem






2. The degree of responsibility an individual has to an activity






3. A strategy to share information that the receiver would not normally know






4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






5. Uses a definite format that involves a set of questions to chart the employee's response






6. A method of collecting ideas from all participants without criticism or judgment






7. A specific point associated with an agenda item that needs some type of action performed






8. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






9. Includes key personnel to be notified in the event of a crisis - such as each member of management






10. The environment that a message travels through






11. A quick - interactive activity that prepares people to focus on the meeting and its objectives






12. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. A group of individuals who operate as a unit for an assigned task or goal






16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






17. Dollar amounts in addition to the regular wage and salary






18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






19. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






20. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






22. Meetings that share communication






23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






24. Represent a select few of the highest concerns of the company






25. A specific description or statement of what a manager wants to achieve






26. The standards of conduct or set of values and principles an individual or organization applies to work






27. Providing encouragement - listening more than telling - and promoting team discussions






28. Any message presented to staff to create a cohesive and productive workforce






29. Govern unemployment compensation






30. A report written by management reiterating the problem and its solution






31. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






32. Team members can analyze and solve problems effectively together






33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






35. Set by management to ensure the operation's profitability






36. A chart that shows which days and times the management staff is expected to work






37. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






38. The execution of processes and the use of tools that increase a person's efficiency and productivity






39. A strategy of steps to carry out so that a problem does not recur






40. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






42. The sum of activities a person performs to meet goals and/or to further his or her career






43. Describes what an organization wants to become and why it exists






44. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






45. All types of wages combined with other rewards or benefits that the employee receives as part of a package






46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






47. A conversation without prepared questions






48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






49. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups