Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






2. Team members can analyze and solve problems effectively together






3. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






4. A meeting between the employer and employee when the employee leaves the company






5. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






6. A standard by which something can be measured or judged






7. Refers to the need to exercise leadership and apply authority over others






8. Refers to the need to feel a part of a group






9. A template used for creating weekly employee schedules






10. Guidelines for conduct that have enduring and lasting value to a society or organization






11. Discussion between involved people with the goal of reaching an agreement that both can accept






12. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






13. Actions by an employee that typically cause immediate termination






14. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






15. Any sound that interferes with clear reception






16. The action or situation that initiates the problem






17. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






18. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






19. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






20. Putting a positive thought into the public's mind following a negative situation






21. The medium through which the message will be communicated






22. To explore all of a problem's potential causes






23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






24. Includes key personnel to be notified in the event of a crisis - such as each member of management






25. Expand the responsibilities of a particular group of employees






26. The originator and developer of the information that will be communicated






27. Developing the message to be sent






28. Refers to the need to develop relationships with people as individuals or in groups






29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






30. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






31. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






32. Created for the specific purpose of solving an immediate problem






33. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






34. A quick - interactive activity that prepares people to focus on the meeting and its objectives






35. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






36. A group of individuals who operate as a unit for an assigned task or goal






37. Set by management to ensure the operation's profitability






38. An event that happens without warning and normally affects a number of people






39. Simply stated criteria used to determine whether a goal has been met






40. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






41. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






42. A chart that shows employees what days and hours they are expected to work






43. A chart that shows which days and times the management staff is expected to work






44. Occurs when an employee - of his or her own free will - decides to leave an organization






45. A catastrophe that cannot be stopped from happening






46. The many expressions and movements of a speaker that convey additional information about the message being given






47. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






48. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






49. A catastrophe that can be precluded from happening






50. Refines the vision statement by stating the purpose of the organization to employees and customers