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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium through which the message will be communicated
Professional Development
Message channel
Team
Budget
2. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Employee absence policy
Core values
Storming
Shift leaders
3. Govern unemployment compensation
Directing
Problem-solving model
Federal-State Unemployment Compensation Laws
Warm-up activity
4. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Ground rules
Unpreventable crisis
Covers
5. Any sound that interferes with clear reception
Environmental noise
Semivariable costs
Sexual harassment
Delegation
6. Meals to be served
Delegation
Collective bargaining agreement
Covers
Floaters
7. The main connection between the sender and receiver
Stress
Message
Media policy
Accountability
8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Core values
Performance standard
Planning
Work styles
9. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Unpreventable crisis
Wage
Affection
Personal treatment
10. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Management
Controllable costs
Directing
Interpersonal communication
11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Empathy
Action meetings
Media policy
Management schedule
12. The person for whom the communication is intended
Delegation
Contact list
Information receiver
Environmental noise
13. Brief meetings in which the goal is to decide and commit to action
Action plan
Bonuses
Budget
Action meetings
14. These objectives link to the organizational goals and help produce the desired outcome
Core values
Departmental/team objectives
Information receiver
Encoding
15. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Next steps
Delegation
Employee absence policy
Informal communication
16. Costs that management cannot control
Performance review cycles
Action item
Noncontrollable costs
Sexual harassment
17. To explore all of a problem's potential causes
Management
Preventable crisis
Sexual harassment
Problem-solving model
18. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Formal communication
Communication
Environmental noise
Informal communication
19. The originator and developer of the information that will be communicated
Merit pay
Information sender
Compensation
Problem solving
20. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Motivators/Satisfiers
Professionalism
Delegation
Mentor
21. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Work styles
Involuntary termination
Contact list
Performance review cycles
22. A strategy to share information that the receiver would not normally know
Covers
Time-off request policy
Progressive disciplinary action
Self-disclosure
23. Expand the responsibilities of a particular group of employees
Certification
Interfunctional team
Terminable acts
Message
24. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Individual performance of objectives
Problem-solving team
Action item
25. Providing encouragement - listening more than telling - and promoting team discussions
Information sender
Management
Information receiver
Supporting
26. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Internal communication
Terminable acts
Storming
27. Refers to the need to exercise leadership and apply authority over others
Accountability
Control
Warm-up activity
Shift leaders
28. Dollar amounts in addition to the regular wage and salary
Bonuses
Floaters
Message channel
Crew schedule
29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Problem solving
Mediation
Media policy
Mission Statement
30. Set by management to ensure the operation's profitability
Shift leaders
Mission Statement
Negotiation
Payroll standards
31. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Core values
Commissions
Federal-State Unemployment Compensation Laws
Favoritism
32. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Compensation
Scheduling
Mission Statement
33. Statements of desired results
Brainstorming meetings
Controllable costs
Goal
Brainstorming
34. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Norming
Decoding
Motivation
Professionalism
35. The many expressions and movements of a speaker that convey additional information about the message being given
Inclusion
Nonverbal communication
Fair Labor Standards Act (FLSA)
Scheduling
36. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Decoding
Semivariable costs
Accountability
Directing
37. The act of identifying with the feelings - thoughts - or attitudes of another person
Sexual harassment
Federal-State Unemployment Compensation Laws
Nepotism
Empathy
38. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Leadership
Work styles
Delegation
39. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Preventable crisis
Delegation
Problem-solving team
Floaters
40. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Vision Statement
Value Statement
Time Management
41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Standard
Minutes
Arbitration
Empathy
42. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Work styles
Budget
Certification
Next steps
43. A question or situation that needs an answer or a solution
Information sender
Progressive disciplinary action
Problem
Leadership
44. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Mission Statement
Inclusion
Media policy
Parking lot
45. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Collective bargaining agreement
Information meetings
Goal
Forming
46. A template used for creating weekly employee schedules
Master schedule
Shift leaders
Ground rules
Affection
47. Describes what an organization wants to become and why it exists
Vision Statement
Covers
Measurable results
Progressive disciplinary action
48. The execution of processes and the use of tools that increase a person's efficiency and productivity
Informal communication
Action meetings
Time Management
Stress
49. A potential solution to a problem
Federal-State Unemployment Compensation Laws
Directing
Alternative
SWOT analysis
50. A list of topics that will be reviewed or dealt with at a meeting
Problem-solving team
Encoding
Agenda
Media policy