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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control
Performance review cycles
Problem-solving model
Warm-up activity
Controllable costs
2. Sees team members settling their differences and developing more cohesive and trusting work relationships
Delegation
Norming
Mission Statement
Meeting
3. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Call/emergency meetings
Time Management
Nepotism
Action meetings
4. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Wage
Performance standard
Core values
Delegation
5. The many expressions and movements of a speaker that convey additional information about the message being given
Team
Workplace Ethics
Nonverbal communication
Action plan
6. To plan or appoint employees to work at a certain time and date
Professionalism
Contingency plan
Scheduling
Brainstorming
7. The receiver's process of translating the sender's message into a meaningful form
Environmental noise
Spin
Message channel
Decoding
8. Brief meetings in which the goal is to decide and commit to action
Semivariable costs
Wage
Problem
Action meetings
9. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Certification
Benchmark
Voluntary termination
Core values
10. A standard by which something can be measured or judged
Deployment chart
Alternative
Benchmark
Master schedule
11. Someone who assists in making the meeting run easier
Facilitator
Personal treatment
Objective
Self-disclosure
12. An additional sum paid to an employee whose work is superior and whose services are valued
Delegation
Internal communication
Merit pay
Fair Labor Standards Act (FLSA)
13. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Nonverbal communication
Brainstorming meetings
Objective
14. A conversation without prepared questions
Unstructured exit interview
Performance standard
Terminable acts
Vision Statement
15. Team members can analyze and solve problems effectively together
Shift leaders
Performing
Information receiver
Arbitration
16. Costs that management cannot control
Cross-training
Mission Statement
Inclusion
Noncontrollable costs
17. A chart that shows which days and times the management staff is expected to work
Parking lot
Management schedule
Professional Development
Media policy
18. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Evacuation
Nepotism
Fair Labor Standards Act (FLSA)
Shift leaders
19. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Performance review cycles
Forming
Ground rules
Action meetings
20. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Problem-solving model
Structured exit interview
Leadership
Ground rules
21. Meals to be served
Covers
SWOT analysis
Motivators/Satisfiers
Work styles
22. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Professional Development
SWOT analysis
Arbitration
Cross-functional team
23. Guidelines and procedures that explain how employees must notify management if they are unable to work
Professional Development
Self-directed teams
Floaters
Employee absence policy
24. Putting a positive thought into the public's mind following a negative situation
Formal communication
Value Statement
Storming
Spin
25. To explore all of a problem's potential causes
Encoding
Information receiver
Problem-solving model
Mediation
26. The person for whom the communication is intended
Environmental noise
Performing
Information receiver
Merit pay
27. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Noncontrollable costs
Minutes
Forming
Action plan
28. The sum of activities a person performs to meet goals and/or to further his or her career
Departmental/team objectives
Evacuation
Workplace Ethics
Professional Development
29. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Problem-solving team
Media policy
Certification
30. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Next steps
Individual performance of objectives
Crew schedule
Certification
31. The execution of processes and the use of tools that increase a person's efficiency and productivity
Payroll standards
Nepotism
Favoritism
Time Management
32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Interpersonal communication
Self-directed teams
Accountability
Family and Medical Leave Act (FMLA)
33. Refers to the need to feel a part of a group
Meeting
Work styles
Inclusion
Fair Labor Standards Act (FLSA)
34. A list of topics that will be reviewed or dealt with at a meeting
Goal
Unpreventable crisis
Agenda
Favoritism
35. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Self-disclosure
Information receiver
Problem-solving team
36. Actions by an employee that typically cause immediate termination
Alternative
Problem-solving team
Terminable acts
Spin
37. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Networking
Commissions
Planning
Listening
38. A chart that shows employees what days and hours they are expected to work
Crew schedule
Internal communication
Delegation
Brainstorming meetings
39. Set by management to ensure the operation's profitability
Payroll standards
Unpreventable crisis
Organizational goals
Problem solving
40. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Organizational goals
Communication
Message
Warm-up activity
41. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Contingency plan
Negotiation
Warm-up activity
42. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Problem
Budget
Work styles
Compensation
43. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Debrief meeting
Interfunctional team
Conflict resolution
Problem-solving model
44. Shows which job classifications are essential or primary to staff and which are secondary
Measurable results
Deployment chart
Warm-up activity
Information receiver
45. A strategy of steps to carry out so that a problem does not recur
Action plan
Mission Statement
Negotiation
Performance standard
46. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Brainstorming
Compensation
Informal communication
Exit interview
47. Represent a select few of the highest concerns of the company
Crisis
Environmental noise
Next steps
Strategic priority
48. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Mission Statement
Certification
Terminable acts
49. Dollar amounts in addition to the regular wage and salary
Communication
Warm-up activity
Mediation
Bonuses
50. Simply stated criteria used to determine whether a goal has been met
Leadership
Standard
Arbitration
Involuntary termination