Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An event that happens without warning and normally affects a number of people






2. Any message presented to staff to create a cohesive and productive workforce






3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






4. Team members can analyze and solve problems effectively together






5. The medium through which the message will be communicated






6. Meals to be served






7. Includes key personnel to be notified in the event of a crisis - such as each member of management






8. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






9. Costs that management cannot control






10. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






11. Personal characteristics that are work-related






12. The standards of conduct or set of values and principles an individual or organization applies to work






13. A potential solution to a problem






14. Discussion between involved people with the goal of reaching an agreement that both can accept






15. Set by management to ensure the operation's profitability






16. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






17. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






18. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






19. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






20. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






21. To explore all of a problem's potential causes






22. A catastrophe that can be precluded from happening






23. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






24. A specific description or statement of what a manager wants to achieve






25. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






26. Providing encouragement - listening more than telling - and promoting team discussions






27. Refers to the need to exercise leadership and apply authority over others






28. Refers to the need to develop relationships with people as individuals or in groups






29. Putting a positive thought into the public's mind following a negative situation






30. Uses a definite format that involves a set of questions to chart the employee's response






31. Serve as a set of standards by which an organization operates






32. Statements of desired results






33. A process of working with and through others to get a significant task or project completed






34. Actions by an employee that typically cause immediate termination






35. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






36. Meetings involving a group or team whose purpose is to tackle a problem






37. Factors that incite an employee to put out more effort and enthusiasm for his or her job






38. Costs that management can control






39. Meetings that share communication






40. A standard by which something can be measured or judged






41. The process of removing customers and employees from the premises when a crisis occurs






42. Someone who assists in making the meeting run easier






43. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






44. Being unfairly partial to one or more employees






45. Guidelines for conduct that have enduring and lasting value to a society or organization






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






48. The budgeted dollar amount for each type of cost






49. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements