Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce






2. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






3. A criterion set by management that measures the quality and quantity of an employee's work






4. Meetings involving a group or team whose purpose is to tackle a problem






5. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






6. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






7. The act of identifying with the feelings - thoughts - or attitudes of another person






8. Sees team members settling their differences and developing more cohesive and trusting work relationships






9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






10. The medium through which the message will be communicated






11. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






12. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






13. An additional sum paid to an employee whose work is superior and whose services are valued






14. Someone who can play the role of a wise advisor for you






15. The process of removing customers and employees from the premises when a crisis occurs






16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






17. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






18. Being unfairly partial to one or more employees






19. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






20. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






22. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






24. The person for whom the communication is intended






25. The environment that a message travels through






26. Guidelines and procedures that explain how employees must notify management if they are unable to work






27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






28. Brief meetings in which the goal is to decide and commit to action






29. Meals to be served






30. The execution of processes and the use of tools that increase a person's efficiency and productivity






31. Describes what an organization wants to become and why it exists






32. Costs that management can control






33. Statements of desired results






34. A method of collecting ideas from all participants without criticism or judgment






35. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






36. A quick - interactive activity that prepares people to focus on the meeting and its objectives






37. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






38. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






39. The originator and developer of the information that will be communicated






40. Guidelines for conduct that have enduring and lasting value to a society or organization






41. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






42. A process of working with and through others to get a significant task or project completed






43. Factors that incite an employee to put out more effort and enthusiasm for his or her job






44. A catastrophe that cannot be stopped from happening






45. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






46. Tend to be associated with management positions since they are fixed dollar amounts for compensation






47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






48. A specific description or statement of what a manager wants to achieve






49. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






50. Shows which job classifications are essential or primary to staff and which are secondary