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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All aspects of the project are evaluated
Budget
Message
Debrief meeting
Spin
2. Guidelines for conduct that have enduring and lasting value to a society or organization
Planning
Warm-up activity
Principles
Performance standard
3. To plan or appoint employees to work at a certain time and date
Scheduling
Budget
Noncontrollable costs
Principles
4. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Team
Networking
Listening
Informal communication
5. Refines the vision statement by stating the purpose of the organization to employees and customers
Self-disclosure
Affection
Mission Statement
Environmental noise
6. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Professionalism
Inclusion
Sexual harassment
7. Guidelines and procedures that explain how employees must notify management if they are unable to work
Floaters
Performance review cycles
Employee absence policy
Individual performance of objectives
8. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Norming
Cross-functional team
Formal communication
Structured exit interview
9. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Forming
Self-directed teams
Communication
Accountability
10. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Stress
Compensation
Spin
11. Someone who can play the role of a wise advisor for you
Mentor
Involuntary termination
Goal
Meeting
12. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Facilitator
Organizational goals
Organizational communication
Commissions
13. Costs that management cannot control
Noncontrollable costs
Controllable costs
Problem-solving team
Cross-training
14. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Goal
Problem-solving meetings
Organizational communication
15. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Evacuation
Storming
Workplace Ethics
Nepotism
16. Meals to be served
Storming
Fair Labor Standards Act (FLSA)
Departmental/team objectives
Covers
17. Simply an account of past sales volumes in a foodservice operation
Time Management
Historical sales information
Mission Statement
Collective bargaining agreement
18. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Meeting
Sales projections
Problem-solving team
Measurable results
19. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Goal
Conflict resolution
Shift leaders
Next steps
20. Refers to the need to exercise leadership and apply authority over others
Progressive disciplinary action
Bonuses
Control
Warm-up activity
21. The environment that a message travels through
Alternative
Message context
Federal-State Unemployment Compensation Laws
Vision Statement
22. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Favoritism
Stress
Fair Labor Standards Act (FLSA)
Facilitator
23. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Message context
Formal communication
Benchmark
Bonuses
24. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Measurable results
Preventable crisis
Covers
Ground rules
25. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Cross-training
Performance standard
Deployment chart
Stress
26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Media policy
Performance standard
Brainstorming meetings
Brainstorming
27. These objectives link to the organizational goals and help produce the desired outcome
Covers
Principles
Departmental/team objectives
Personal treatment
28. A question or situation that needs an answer or a solution
Delegation
Problem
Performing
Commissions
29. A strategy to share information that the receiver would not normally know
Inclusion
Cross-functional team
Self-disclosure
Preventable crisis
30. A catastrophe that cannot be stopped from happening
Terminable acts
Unpreventable crisis
Problem-solving model
Forming
31. Expand the responsibilities of a particular group of employees
Favoritism
Standard
Interfunctional team
Ground rules
32. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Information meetings
Management
Facilitator
33. A potential solution to a problem
Time Management
Nonverbal communication
Alternative
Contingency plan
34. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Communication
Contingency plan
Self-directed teams
35. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Information meetings
Commissions
Core values
Unstructured exit interview
36. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Meeting
Warm-up activity
Organizational communication
Shift leaders
37. Meetings that share communication
Information meetings
Standard
Salaries
Motivators/Satisfiers
38. Dollar amounts in addition to the regular wage and salary
Deployment chart
Time Management
Bonuses
Self-disclosure
39. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Involuntary termination
Self-directed teams
Forming
Commissions
40. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Problem-solving meetings
Message context
Listening
41. The execution of processes and the use of tools that increase a person's efficiency and productivity
Merit pay
Debrief meeting
Work styles
Time Management
42. Describes what an organization wants to become and why it exists
Action item
Performance standard
Individual performance of objectives
Vision Statement
43. The degree of responsibility an individual has to an activity
Directing
Contact list
Accountability
Time-off request policy
44. Any sound that interferes with clear reception
Problem-solving meetings
Networking
Deployment chart
Environmental noise
45. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Standard
Measurable results
Internal communication
Federal-State Unemployment Compensation Laws
46. The procedure and guidelines for employees to follow when they want time off from work
Delegation
Leadership
Brainstorming
Time-off request policy
47. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Internal communication
Certification
Sexual harassment
48. Refers to the need to develop relationships with people as individuals or in groups
Mission Statement
Management schedule
Federal-State Unemployment Compensation Laws
Affection
49. Set by management to ensure the operation's profitability
Payroll standards
Storming
Organizational goals
Interpersonal communication
50. Brief meetings in which the goal is to decide and commit to action
Action meetings
Contact list
Control
Sexual harassment
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