Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






2. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






3. Refers to the need to feel a part of a group






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






6. Meetings involving a group or team whose purpose is to tackle a problem






7. Brief meetings in which the goal is to decide and commit to action






8. The procedure and guidelines for employees to follow when they want time off from work






9. A method of collecting ideas from all participants without criticism or judgment






10. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. Serve as a set of standards by which an organization operates






13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






14. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






15. A criterion set by management that measures the quality and quantity of an employee's work






16. A report written by management reiterating the problem and its solution






17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






18. To explore all of a problem's potential causes






19. The act of identifying with the feelings - thoughts - or attitudes of another person






20. A catastrophe that cannot be stopped from happening






21. A template used for creating weekly employee schedules






22. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






23. Refines the vision statement by stating the purpose of the organization to employees and customers






24. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






25. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






26. Set by management to ensure the operation's profitability






27. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






28. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






29. A question or situation that needs an answer or a solution






30. The main connection between the sender and receiver






31. Refers to the need to develop relationships with people as individuals or in groups






32. Statements of desired results






33. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






34. The receiver's process of translating the sender's message into a meaningful form






35. A meeting between the employer and employee when the employee leaves the company






36. Any message presented to staff to create a cohesive and productive workforce






37. Simply an account of past sales volumes in a foodservice operation






38. A strategy of steps to carry out so that a problem does not recur






39. Providing encouragement - listening more than telling - and promoting team discussions






40. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






41. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






42. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






43. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






44. The degree of responsibility an individual has to an activity






45. The person for whom the communication is intended






46. An event that happens without warning and normally affects a number of people






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. These goals focus on broad statements of what the organization as a whole wants to achieve






49. Sees team members settling their differences and developing more cohesive and trusting work relationships






50. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals