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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Personal treatment
Problem solving
Warm-up activity
2. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Performance standard
SWOT analysis
Management schedule
3. Sees team members settling their differences and developing more cohesive and trusting work relationships
Problem-solving team
Internal communication
Norming
Crew schedule
4. Statements of desired results
Media policy
Favoritism
Goal
Supporting
5. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Environmental noise
Individual performance of objectives
Value Statement
6. A template used for creating weekly employee schedules
Family and Medical Leave Act (FMLA)
Time-off request policy
Master schedule
Mission Statement
7. To plan or appoint employees to work at a certain time and date
Scheduling
Listening
Root cause
Exit interview
8. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Organizational goals
Strategic priority
Information receiver
9. A catastrophe that can be precluded from happening
Preventable crisis
Standard
SWOT analysis
Performance standard
10. A criterion set by management that measures the quality and quantity of an employee's work
Workplace Ethics
Performance standard
Empathy
Sales projections
11. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Principles
Contact list
Media policy
Next steps
12. The procedure and guidelines for employees to follow when they want time off from work
Self-directed teams
Sexual harassment
Warm-up activity
Time-off request policy
13. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Meeting
Agenda
Progressive disciplinary action
Affection
14. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Accountability
Shift leaders
Compensation
15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Controllable costs
Value Statement
Planning
16. Expand the responsibilities of a particular group of employees
Interfunctional team
Preventable crisis
Control
Sexual harassment
17. Govern unemployment compensation
Personal treatment
Message
Federal-State Unemployment Compensation Laws
Empathy
18. Meetings involving a group or team whose purpose is to tackle a problem
Media policy
Problem-solving meetings
Internal communication
Planning
19. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Directing
Favoritism
Personal treatment
Evacuation
20. The degree of responsibility an individual has to an activity
Federal-State Unemployment Compensation Laws
Measurable results
Time-off request policy
Accountability
21. Being unfairly partial to one or more employees
Favoritism
Teamwork
Professionalism
Stress Management
22. Simply stated criteria used to determine whether a goal has been met
Standard
Debrief meeting
Semivariable costs
Core values
23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Environmental noise
Call/emergency meetings
Fair Labor Standards Act (FLSA)
Problem-solving model
24. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Deployment chart
Preventable crisis
Agenda
25. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Action meetings
Media policy
Certification
Mediation
26. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Supporting
Next steps
Management
Ground rules
27. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Goal
Work styles
Historical sales information
Wage
28. The environment that a message travels through
Message context
Salaries
Management schedule
Motivators/Satisfiers
29. Personal characteristics that are work-related
Work styles
Planning
Favoritism
Call/emergency meetings
30. The originator and developer of the information that will be communicated
Vision Statement
Forming
Information sender
Contact list
31. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Motivators/Satisfiers
Interfunctional team
Message
32. The receiver's process of translating the sender's message into a meaningful form
Delegation
Arbitration
Unpreventable crisis
Decoding
33. The sum of activities a person performs to meet goals and/or to further his or her career
Action meetings
Budget
Principles
Professional Development
34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Meeting
Vision Statement
Unstructured exit interview
Cross-functional team
35. The action or situation that initiates the problem
Root cause
Directing
Merit pay
Stress
36. A potential solution to a problem
Next steps
Supporting
Alternative
Problem solving
37. Putting a positive thought into the public's mind following a negative situation
Spin
Problem-solving meetings
Mentor
Message
38. Represent a select few of the highest concerns of the company
Merit pay
Evacuation
Collective bargaining agreement
Strategic priority
39. Set by management to ensure the operation's profitability
Semivariable costs
Next steps
Master schedule
Payroll standards
40. A specific description or statement of what a manager wants to achieve
Objective
Facilitator
Exit interview
Value Statement
41. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Value Statement
Warm-up activity
Sales projections
Parking lot
42. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Fair Labor Standards Act (FLSA)
Core values
Cross-functional team
Time-off request policy
43. Brief meetings in which the goal is to decide and commit to action
Directing
Employee absence policy
Information sender
Action meetings
44. Meetings that share communication
Noncontrollable costs
Listening
Information meetings
Motivation
45. A chart that shows employees what days and hours they are expected to work
Environmental noise
Crew schedule
Controllable costs
Sexual harassment
46. Developing the message to be sent
Affection
Networking
Encoding
Accountability
47. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Preventable crisis
Favoritism
Benchmark
Arbitration
48. An additional sum paid to an employee whose work is superior and whose services are valued
Historical sales information
Warm-up activity
Merit pay
Performance review cycles
49. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Professional Development
Teamwork
Historical sales information
Stress
50. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Compensation
Nepotism
Listening
Scheduling
Can you answer 50 questions in 15 minutes?
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