Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






2. Serve as a set of standards by which an organization operates






3. An estimate of future sales based on historical sales records and other information viewed as relevant by management






4. To explore all of a problem's potential causes






5. Intact work units of a small group of employees who manage many daily operational issues with little supervision






6. A process of working with and through others to get a significant task or project completed






7. Meetings involving a group or team whose purpose is to tackle a problem






8. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






9. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






10. Providing encouragement - listening more than telling - and promoting team discussions






11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






12. Guidelines for conduct that have enduring and lasting value to a society or organization






13. A potential solution to a problem






14. Refers to the need to exercise leadership and apply authority over others






15. An assembly of people for the purpose of discussing or making decisions about some topics






16. To plan or appoint employees to work at a certain time and date






17. The execution of processes and the use of tools that increase a person's efficiency and productivity






18. The person for whom the communication is intended






19. Personal characteristics that are work-related






20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






22. Guidelines and procedures that explain how employees must notify management if they are unable to work






23. Tend to be associated with management positions since they are fixed dollar amounts for compensation






24. Govern unemployment compensation






25. Meals to be served






26. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






27. Refines the vision statement by stating the purpose of the organization to employees and customers






28. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






29. Costs that management can control






30. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






31. Dollar amounts in addition to the regular wage and salary






32. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






33. The medium through which the message will be communicated






34. A chart that shows which days and times the management staff is expected to work






35. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






37. The environment that a message travels through






38. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






39. A report written by management reiterating the problem and its solution






40. The degree of responsibility an individual has to an activity






41. The main connection between the sender and receiver






42. A specific description or statement of what a manager wants to achieve






43. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






44. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






45. The action or situation that initiates the problem






46. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






47. These goals focus on broad statements of what the organization as a whole wants to achieve






48. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






49. Occurs when an employee - of his or her own free will - decides to leave an organization






50. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do