Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The sum of activities a person performs to meet goals and/or to further his or her career






2. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






3. The degree of responsibility an individual has to an activity






4. All types of wages combined with other rewards or benefits that the employee receives as part of a package






5. The person for whom the communication is intended






6. The receiver's process of translating the sender's message into a meaningful form






7. A potential solution to a problem






8. A meeting between the employer and employee when the employee leaves the company






9. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






10. Refers to the need to develop relationships with people as individuals or in groups






11. Serve as a set of standards by which an organization operates






12. An estimate of future sales based on historical sales records and other information viewed as relevant by management






13. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






14. All aspects of the project are evaluated






15. The execution of processes and the use of tools that increase a person's efficiency and productivity






16. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






17. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






18. A list of topics that will be reviewed or dealt with at a meeting






19. A chart that shows employees what days and hours they are expected to work






20. A strategy of steps to carry out so that a problem does not recur






21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






22. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






23. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






24. A criterion set by management that measures the quality and quantity of an employee's work






25. Providing encouragement - listening more than telling - and promoting team discussions






26. Personal characteristics that are work-related






27. The medium through which the message will be communicated






28. A group of individuals who operate as a unit for an assigned task or goal






29. Meetings that share communication






30. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






31. These goals focus on broad statements of what the organization as a whole wants to achieve






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. Represent a select few of the highest concerns of the company






34. Guidelines and procedures that explain how employees must notify management if they are unable to work






35. The procedure and guidelines for employees to follow when they want time off from work






36. The action or situation that initiates the problem






37. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






38. A method of collecting ideas from all participants without criticism or judgment






39. Factors that incite an employee to put out more effort and enthusiasm for his or her job






40. Govern unemployment compensation






41. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






42. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






43. Developing the message to be sent






44. An additional sum paid to an employee whose work is superior and whose services are valued






45. Intact work units of a small group of employees who manage many daily operational issues with little supervision






46. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






47. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






48. A standard by which something can be measured or judged






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting