Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation






2. A question or situation that needs an answer or a solution






3. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






5. Tend to be associated with management positions since they are fixed dollar amounts for compensation






6. Costs that management cannot control






7. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






8. Providing encouragement - listening more than telling - and promoting team discussions






9. Includes key personnel to be notified in the event of a crisis - such as each member of management






10. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






11. Guidelines and procedures that explain how employees must notify management if they are unable to work






12. The medium through which the message will be communicated






13. The receiver's process of translating the sender's message into a meaningful form






14. Dollar amounts in addition to the regular wage and salary






15. Discussion between involved people with the goal of reaching an agreement that both can accept






16. Costs that management can control






17. The degree of responsibility an individual has to an activity






18. The budgeted dollar amount for each type of cost






19. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






20. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






21. A strategy of steps to carry out so that a problem does not recur






22. Putting a positive thought into the public's mind following a negative situation






23. A specific description or statement of what a manager wants to achieve






24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






25. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






27. Refers to the need to feel a part of a group






28. A group of individuals who operate as a unit for an assigned task or goal






29. An event that happens without warning and normally affects a number of people






30. A method of collecting ideas from all participants without criticism or judgment






31. A chart that shows employees what days and hours they are expected to work






32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






34. An additional sum paid to an employee whose work is superior and whose services are valued






35. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






36. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






37. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






38. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






39. The process of removing customers and employees from the premises when a crisis occurs






40. The procedure and guidelines for employees to follow when they want time off from work






41. The action or situation that initiates the problem






42. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






43. Meals to be served






44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






45. The environment that a message travels through






46. Simply stated criteria used to determine whether a goal has been met






47. Intact work units of a small group of employees who manage many daily operational issues with little supervision






48. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






49. Set by management to ensure the operation's profitability






50. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons