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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem
Interfunctional team
Organizational goals
Root cause
Norming
2. The degree of responsibility an individual has to an activity
Conflict resolution
Accountability
SWOT analysis
Unstructured exit interview
3. A strategy to share information that the receiver would not normally know
Accountability
Problem
Self-disclosure
Certification
4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Message
Work styles
Problem
Commissions
5. Uses a definite format that involves a set of questions to chart the employee's response
Information meetings
Value Statement
Action item
Structured exit interview
6. A method of collecting ideas from all participants without criticism or judgment
Control
Brainstorming
Structured exit interview
Problem
7. A specific point associated with an agenda item that needs some type of action performed
Interpersonal communication
Call/emergency meetings
Value Statement
Action item
8. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Certification
Covers
Contact list
9. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Action meetings
Family and Medical Leave Act (FMLA)
Supporting
10. The environment that a message travels through
Message context
Crew schedule
Leadership
Standard
11. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Networking
Family and Medical Leave Act (FMLA)
Bonuses
12. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Empathy
Information receiver
Environmental noise
13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Action item
Fair Labor Standards Act (FLSA)
Brainstorming meetings
Scheduling
14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Debrief meeting
Bonuses
Standard
15. A group of individuals who operate as a unit for an assigned task or goal
Problem-solving team
Management schedule
Cross-training
Team
16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Measurable results
Covers
Management
Problem-solving meetings
17. Dollar amounts in addition to the regular wage and salary
Message channel
Standard
Internal communication
Bonuses
18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Problem-solving model
Self-directed teams
Call/emergency meetings
Mediation
19. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Management
Performance review cycles
Sexual harassment
Standard
20. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Meeting
Involuntary termination
Cross-training
Directing
21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Noncontrollable costs
Federal-State Unemployment Compensation Laws
Floaters
Management
22. Meetings that share communication
Delegation
Cross-functional team
Controllable costs
Information meetings
23. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Time Management
Fair Labor Standards Act (FLSA)
Strategic priority
24. Represent a select few of the highest concerns of the company
Collective bargaining agreement
Formal communication
Agenda
Strategic priority
25. A specific description or statement of what a manager wants to achieve
Objective
Teamwork
Covers
Team
26. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Encoding
Value Statement
Performing
27. Providing encouragement - listening more than telling - and promoting team discussions
Compensation
Supporting
Decoding
Noncontrollable costs
28. Any message presented to staff to create a cohesive and productive workforce
Problem-solving meetings
Bonuses
Internal communication
Decoding
29. Govern unemployment compensation
Budget
Federal-State Unemployment Compensation Laws
Standard
Objective
30. A report written by management reiterating the problem and its solution
Mission Statement
Family and Medical Leave Act (FMLA)
Documentation
Wage
31. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Employee absence policy
Listening
Stress Management
Crisis
32. Team members can analyze and solve problems effectively together
Performing
Nonverbal communication
Contingency plan
Crew schedule
33. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Root cause
Formal communication
Meeting
Listening
34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Media policy
Floaters
Terminable acts
Family and Medical Leave Act (FMLA)
35. Set by management to ensure the operation's profitability
Payroll standards
Noncontrollable costs
Crisis
Organizational communication
36. A chart that shows which days and times the management staff is expected to work
Management schedule
Facilitator
Objective
Directing
37. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Standard
Communication
Salaries
Brainstorming meetings
38. The execution of processes and the use of tools that increase a person's efficiency and productivity
Involuntary termination
Time Management
SWOT analysis
Performance review cycles
39. A strategy of steps to carry out so that a problem does not recur
Objective
Deployment chart
Compensation
Action plan
40. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Payroll standards
Supporting
Deployment chart
Collective bargaining agreement
41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Contact list
Standard
Involuntary termination
Sexual harassment
42. The sum of activities a person performs to meet goals and/or to further his or her career
Unstructured exit interview
Sales projections
Professional Development
Action plan
43. Describes what an organization wants to become and why it exists
Core values
Vision Statement
Structured exit interview
Decoding
44. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Time-off request policy
Preventable crisis
Storming
Message context
45. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Floaters
Problem solving
Fair Labor Standards Act (FLSA)
46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Formal communication
Problem-solving model
Self-directed teams
47. A conversation without prepared questions
Unpreventable crisis
Problem-solving model
Unstructured exit interview
Facilitator
48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Fair Labor Standards Act (FLSA)
Warm-up activity
Contingency plan
Personal treatment
49. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Cross-functional team
Individual performance of objectives
Problem-solving team
Objective
50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Exit interview
Preventable crisis
Informal communication
Problem-solving model