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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines for conduct that have enduring and lasting value to a society or organization
Directing
Terminable acts
Principles
Supporting
2. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Objective
Debrief meeting
Cross-training
Standard
3. Discussion between involved people with the goal of reaching an agreement that both can accept
Commissions
Federal-State Unemployment Compensation Laws
Time Management
Negotiation
4. A question or situation that needs an answer or a solution
Problem
Environmental noise
Message context
Self-directed teams
5. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Media policy
Nepotism
Information receiver
Planning
6. Shows which job classifications are essential or primary to staff and which are secondary
Environmental noise
Arbitration
Deployment chart
Principles
7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Problem-solving team
Arbitration
Fair Labor Standards Act (FLSA)
Evacuation
8. The procedure and guidelines for employees to follow when they want time off from work
Commissions
Time-off request policy
Leadership
Merit pay
9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Stress
Certification
Management
Professionalism
10. Someone who can play the role of a wise advisor for you
Message
Action meetings
Mentor
Floaters
11. Dollar amounts in addition to the regular wage and salary
Scheduling
Departmental/team objectives
Preventable crisis
Bonuses
12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Benchmark
Measurable results
Media policy
Bonuses
13. An event that happens without warning and normally affects a number of people
Shift leaders
Crisis
Individual performance of objectives
Communication
14. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Merit pay
Cross-functional team
Warm-up activity
Performing
15. A process of working with and through others to get a significant task or project completed
Information sender
Problem
Delegation
Facilitator
16. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Facilitator
Interfunctional team
Cross-functional team
17. The originator and developer of the information that will be communicated
Information sender
Information receiver
Organizational goals
Merit pay
18. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Benchmark
Crew schedule
Action meetings
Personal treatment
19. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Exit interview
Standard
Personal treatment
Conflict resolution
20. These objectives link to the organizational goals and help produce the desired outcome
Documentation
Cross-functional team
Departmental/team objectives
Wage
21. Any sound that interferes with clear reception
Brainstorming meetings
Message channel
Environmental noise
Action plan
22. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Decoding
Motivators/Satisfiers
Message channel
Deployment chart
23. Providing encouragement - listening more than telling - and promoting team discussions
Noncontrollable costs
Supporting
Interfunctional team
Alternative
24. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Self-directed teams
Compensation
Parking lot
Principles
25. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Listening
Wage
Employee absence policy
26. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Covers
Brainstorming
SWOT analysis
Measurable results
27. The sum of activities a person performs to meet goals and/or to further his or her career
Fair Labor Standards Act (FLSA)
Collective bargaining agreement
Salaries
Professional Development
28. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Ground rules
Budget
Problem solving
Mediation
29. Simply an account of past sales volumes in a foodservice operation
Media policy
Historical sales information
Leadership
Collective bargaining agreement
30. Meetings that share communication
Interpersonal communication
Departmental/team objectives
Vision Statement
Information meetings
31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Norming
Crisis
Contingency plan
Core values
32. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Floaters
Time-off request policy
Measurable results
33. Meals to be served
Personal treatment
Nepotism
Information receiver
Covers
34. A catastrophe that can be precluded from happening
Covers
Formal communication
Preventable crisis
Bonuses
35. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Mentor
Supporting
Motivation
Deployment chart
36. The standards of conduct or set of values and principles an individual or organization applies to work
Problem
Workplace Ethics
Merit pay
Mediation
37. A meeting between the employer and employee when the employee leaves the company
Voluntary termination
Exit interview
Message
Organizational communication
38. A specific description or statement of what a manager wants to achieve
Management
Covers
Objective
Workplace Ethics
39. Brief meetings in which the goal is to decide and commit to action
Organizational goals
Action meetings
Benchmark
Root cause
40. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Scheduling
Involuntary termination
Environmental noise
Message context
41. Created for the specific purpose of solving an immediate problem
Empathy
Problem-solving team
Message
Root cause
42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Master schedule
Next steps
Informal communication
Fair Labor Standards Act (FLSA)
43. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Interpersonal communication
Self-directed teams
Preventable crisis
Networking
44. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Voluntary termination
Organizational goals
Fair Labor Standards Act (FLSA)
Benchmark
45. A list of topics that will be reviewed or dealt with at a meeting
Favoritism
Agenda
Action plan
Cross-functional team
46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Bonuses
Performance standard
Networking
Fair Labor Standards Act (FLSA)
47. Any message presented to staff to create a cohesive and productive workforce
Warm-up activity
Internal communication
Parking lot
Cross-functional team
48. An additional sum paid to an employee whose work is superior and whose services are valued
Warm-up activity
Norming
Personal treatment
Merit pay
49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Sales projections
Motivators/Satisfiers
Formal communication
Communication
50. A chart that shows employees what days and hours they are expected to work
Crew schedule
Budget
Brainstorming
Facilitator