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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged
Storming
Bonuses
Benchmark
Brainstorming
2. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Salaries
Crisis
Problem-solving model
3. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Storming
Listening
Forming
Minutes
4. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Information receiver
Interpersonal communication
Benchmark
Payroll standards
5. Refers to the need to feel a part of a group
Communication
Information meetings
Inclusion
Negotiation
6. Describes what an organization wants to become and why it exists
Vision Statement
Self-directed teams
Employee absence policy
Communication
7. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Unpreventable crisis
Mediation
Shift leaders
Sales projections
8. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Message
Professionalism
Time-off request policy
9. Someone who assists in making the meeting run easier
Root cause
Family and Medical Leave Act (FMLA)
Facilitator
Historical sales information
10. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Payroll standards
Progressive disciplinary action
Sales projections
Fair Labor Standards Act (FLSA)
11. A report written by management reiterating the problem and its solution
Motivators/Satisfiers
Teamwork
Storming
Documentation
12. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Documentation
Debrief meeting
Next steps
Delegation
13. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Nepotism
Arbitration
Self-directed teams
Favoritism
14. Set by management to ensure the operation's profitability
Individual performance of objectives
Parking lot
Unstructured exit interview
Payroll standards
15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Work styles
Self-directed teams
Budget
Family and Medical Leave Act (FMLA)
16. A group of individuals who operate as a unit for an assigned task or goal
Team
Control
Problem-solving model
Information sender
17. A chart that shows employees what days and hours they are expected to work
Departmental/team objectives
Root cause
Norming
Crew schedule
18. A criterion set by management that measures the quality and quantity of an employee's work
Value Statement
Performance standard
Progressive disciplinary action
Standard
19. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Benchmark
Workplace Ethics
Environmental noise
20. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Bonuses
Delegation
Accountability
Networking
21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Interfunctional team
Organizational communication
Contingency plan
Management
22. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Sales projections
Forming
Control
Shift leaders
23. A potential solution to a problem
Compensation
Covers
Alternative
Strategic priority
24. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Wage
Documentation
Organizational communication
Media policy
25. Meetings that share communication
Control
Covers
Information meetings
Professional Development
26. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Problem-solving meetings
Contingency plan
Parking lot
27. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Professionalism
Commissions
Value Statement
28. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Sexual harassment
Mentor
Semivariable costs
Planning
29. Costs that management cannot control
Teamwork
Mission Statement
Professional Development
Noncontrollable costs
30. These goals focus on broad statements of what the organization as a whole wants to achieve
Federal-State Unemployment Compensation Laws
Empathy
Organizational goals
Unpreventable crisis
31. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Meeting
Conflict resolution
Sexual harassment
Measurable results
32. The budgeted dollar amount for each type of cost
Sexual harassment
Cross-training
Message
Standard
33. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Organizational goals
Family and Medical Leave Act (FMLA)
Call/emergency meetings
Principles
34. An event that happens without warning and normally affects a number of people
Performance standard
Information sender
Parking lot
Crisis
35. The medium through which the message will be communicated
Informal communication
Delegation
Facilitator
Message channel
36. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Contingency plan
Commissions
Brainstorming
Compensation
37. Meetings involving a group or team whose purpose is to tackle a problem
Work styles
Problem-solving meetings
Meeting
Environmental noise
38. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Call/emergency meetings
Work styles
Problem
39. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Sexual harassment
Alternative
Stress Management
Formal communication
40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Involuntary termination
Payroll standards
Action item
41. Putting a positive thought into the public's mind following a negative situation
Spin
Time Management
Information receiver
Inclusion
42. The main connection between the sender and receiver
Internal communication
Message
Networking
Alternative
43. A method of collecting ideas from all participants without criticism or judgment
Planning
Brainstorming
Cross-training
Nonverbal communication
44. An additional sum paid to an employee whose work is superior and whose services are valued
Informal communication
Performance review cycles
Merit pay
Organizational communication
45. Providing encouragement - listening more than telling - and promoting team discussions
Ground rules
Management schedule
Communication
Supporting
46. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Call/emergency meetings
Organizational communication
Planning
Sexual harassment
47. The environment that a message travels through
Message
Fair Labor Standards Act (FLSA)
Standard
Message context
48. Meals to be served
Unpreventable crisis
Control
Problem
Covers
49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Next steps
Documentation
Shift leaders
50. A specific point associated with an agenda item that needs some type of action performed
Norming
Management schedule
Environmental noise
Action item