Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control






2. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






3. Being unfairly partial to one or more employees






4. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






5. The person for whom the communication is intended






6. A potential solution to a problem






7. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






8. These objectives link to the organizational goals and help produce the desired outcome






9. The standards of conduct or set of values and principles an individual or organization applies to work






10. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






11. Simply an account of past sales volumes in a foodservice operation






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






17. Simply stated criteria used to determine whether a goal has been met






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. An assembly of people for the purpose of discussing or making decisions about some topics






20. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






21. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






22. The degree of responsibility an individual has to an activity






23. An estimate of future sales based on historical sales records and other information viewed as relevant by management






24. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






25. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






26. Meetings involving a group or team whose purpose is to tackle a problem






27. A conversation without prepared questions






28. A list of topics that will be reviewed or dealt with at a meeting






29. Guidelines for conduct that have enduring and lasting value to a society or organization






30. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






31. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






32. Shows which job classifications are essential or primary to staff and which are secondary






33. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






34. Putting a positive thought into the public's mind following a negative situation






35. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






36. Brief meetings in which the goal is to decide and commit to action






37. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






38. Created for the specific purpose of solving an immediate problem






39. Refers to the need to develop relationships with people as individuals or in groups






40. A group of individuals who operate as a unit for an assigned task or goal






41. Team members can analyze and solve problems effectively together






42. Costs that management cannot control






43. A catastrophe that can be precluded from happening






44. Serve as a set of standards by which an organization operates






45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






46. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






47. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






48. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements