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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of individuals who operate as a unit for an assigned task or goal
Mission Statement
Team
Information receiver
Parking lot
2. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Documentation
Preventable crisis
Federal-State Unemployment Compensation Laws
Stress Management
3. Actions by an employee that typically cause immediate termination
Delegation
Fair Labor Standards Act (FLSA)
Cross-training
Terminable acts
4. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Information receiver
Crew schedule
Progressive disciplinary action
Problem-solving model
5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Root cause
Self-disclosure
Formal communication
Negotiation
6. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Unpreventable crisis
Encoding
Organizational communication
Historical sales information
7. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Inclusion
Media policy
Problem
Conflict resolution
8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Spin
Management
Warm-up activity
Vision Statement
9. The medium through which the message will be communicated
Management
Message channel
Norming
Vision Statement
10. Team members can analyze and solve problems effectively together
Performing
Meeting
Certification
Root cause
11. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Planning
Forming
Problem solving
Informal communication
12. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Documentation
Minutes
Forming
Compensation
13. Shows which job classifications are essential or primary to staff and which are secondary
Controllable costs
Deployment chart
Voluntary termination
Supporting
14. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Nepotism
Measurable results
Stress Management
15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Principles
Collective bargaining agreement
Fair Labor Standards Act (FLSA)
Information receiver
16. Occurs when an employee - of his or her own free will - decides to leave an organization
Formal communication
Unpreventable crisis
Norming
Voluntary termination
17. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Encoding
Planning
Preventable crisis
18. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Historical sales information
Family and Medical Leave Act (FMLA)
Objective
Action item
19. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Performance review cycles
Collective bargaining agreement
Conflict resolution
Teamwork
20. These goals focus on broad statements of what the organization as a whole wants to achieve
Brainstorming
Call/emergency meetings
Vision Statement
Organizational goals
21. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Nonverbal communication
Federal-State Unemployment Compensation Laws
Networking
22. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Terminable acts
Listening
Alternative
23. Refers to the need to feel a part of a group
Performing
Wage
Debrief meeting
Inclusion
24. Created for the specific purpose of solving an immediate problem
Floaters
Workplace Ethics
Problem-solving team
Facilitator
25. A chart that shows employees what days and hours they are expected to work
Conflict resolution
Information meetings
Crew schedule
Commissions
26. Expand the responsibilities of a particular group of employees
Interfunctional team
Brainstorming
Merit pay
Mentor
27. The action or situation that initiates the problem
Management schedule
Federal-State Unemployment Compensation Laws
Compensation
Root cause
28. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Budget
Action item
Structured exit interview
Motivators/Satisfiers
29. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Time Management
Sexual harassment
Standard
Fair Labor Standards Act (FLSA)
30. Meals to be served
Covers
Accountability
Action meetings
Cross-training
31. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Norming
Deployment chart
Semivariable costs
Networking
32. Meetings involving a group or team whose purpose is to tackle a problem
Compensation
Problem-solving meetings
Budget
Formal communication
33. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Norming
Floaters
Professionalism
Motivators/Satisfiers
34. These objectives link to the organizational goals and help produce the desired outcome
Negotiation
Sales projections
Accountability
Departmental/team objectives
35. Dollar amounts in addition to the regular wage and salary
Information receiver
Fair Labor Standards Act (FLSA)
Bonuses
Brainstorming
36. Guidelines for conduct that have enduring and lasting value to a society or organization
Standard
Informal communication
Principles
Message context
37. A report written by management reiterating the problem and its solution
Information meetings
Commissions
Documentation
Directing
38. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Forming
Vision Statement
Self-directed teams
Brainstorming meetings
39. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Action plan
Strategic priority
Time Management
Floaters
40. Discussion between involved people with the goal of reaching an agreement that both can accept
Time Management
Objective
Information receiver
Negotiation
41. A template used for creating weekly employee schedules
Teamwork
Master schedule
Commissions
Message
42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Mentor
Individual performance of objectives
Negotiation
Cross-training
43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Supporting
Motivators/Satisfiers
Forming
44. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Benchmark
Vision Statement
Sales projections
Communication
45. A catastrophe that can be precluded from happening
Time-off request policy
Cross-training
Preventable crisis
Vision Statement
46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Call/emergency meetings
Next steps
Preventable crisis
Fair Labor Standards Act (FLSA)
47. The originator and developer of the information that will be communicated
Information sender
Shift leaders
Leadership
Parking lot
48. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Encoding
Merit pay
Core values
Norming
49. Set by management to ensure the operation's profitability
Payroll standards
Fair Labor Standards Act (FLSA)
Professional Development
Voluntary termination
50. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Control
Progressive disciplinary action
Problem-solving team