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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These objectives link to the organizational goals and help produce the desired outcome
Goal
Departmental/team objectives
Decoding
Networking
2. Personal characteristics that are work-related
Conflict resolution
Work styles
Fair Labor Standards Act (FLSA)
Team
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Accountability
Action meetings
Time-off request policy
Family and Medical Leave Act (FMLA)
4. Expand the responsibilities of a particular group of employees
Message
Time-off request policy
Interfunctional team
Communication
5. To plan or appoint employees to work at a certain time and date
Next steps
Budget
Scheduling
Delegation
6. Represent a select few of the highest concerns of the company
Strategic priority
Cross-training
Next steps
Interpersonal communication
7. A catastrophe that can be precluded from happening
Motivators/Satisfiers
Unstructured exit interview
Preventable crisis
Parking lot
8. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Delegation
Vision Statement
Management schedule
Individual performance of objectives
9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Listening
Wage
Agenda
10. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Mentor
Call/emergency meetings
Progressive disciplinary action
Inclusion
11. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Teamwork
Motivation
Standard
Communication
12. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Internal communication
Shift leaders
Wage
13. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Compensation
Networking
Historical sales information
Organizational communication
14. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Root cause
Vision Statement
Call/emergency meetings
15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Self-directed teams
Standard
Floaters
16. Simply stated criteria used to determine whether a goal has been met
Problem-solving team
Agenda
Salaries
Standard
17. All aspects of the project are evaluated
Next steps
Problem
Self-disclosure
Debrief meeting
18. Someone who can play the role of a wise advisor for you
Mentor
Problem-solving meetings
Scheduling
Value Statement
19. A report written by management reiterating the problem and its solution
Principles
Voluntary termination
Documentation
Bonuses
20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Delegation
Brainstorming meetings
Message context
Workplace Ethics
21. Team members can analyze and solve problems effectively together
Performing
Exit interview
Planning
Message channel
22. Being unfairly partial to one or more employees
Favoritism
Interfunctional team
Listening
Goal
23. Developing the message to be sent
Information receiver
Root cause
Management
Encoding
24. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Budget
Team
Unstructured exit interview
25. Created for the specific purpose of solving an immediate problem
Time-off request policy
Facilitator
Problem-solving team
Interfunctional team
26. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Preventable crisis
Management
Problem-solving meetings
Sexual harassment
27. Uses a definite format that involves a set of questions to chart the employee's response
Communication
Contingency plan
Structured exit interview
Self-directed teams
28. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Stress Management
Noncontrollable costs
Ground rules
29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Informal communication
Departmental/team objectives
Conflict resolution
Mediation
30. Statements of desired results
Goal
Agenda
Time Management
Standard
31. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Self-disclosure
Motivators/Satisfiers
Action plan
Terminable acts
32. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Nepotism
Measurable results
Directing
Delegation
33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Accountability
Cross-training
Standard
34. Meetings that share communication
Contingency plan
Internal communication
Information meetings
Fair Labor Standards Act (FLSA)
35. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Favoritism
Contingency plan
Motivation
36. The sum of activities a person performs to meet goals and/or to further his or her career
Stress
Problem-solving meetings
Nepotism
Professional Development
37. The main connection between the sender and receiver
Message
Brainstorming
Spin
Nonverbal communication
38. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Alternative
Planning
Arbitration
Information receiver
39. The action or situation that initiates the problem
Structured exit interview
Encoding
Formal communication
Root cause
40. Describes what an organization wants to become and why it exists
Standard
Performance standard
Vision Statement
Environmental noise
41. These goals focus on broad statements of what the organization as a whole wants to achieve
Problem solving
Organizational goals
Professionalism
Brainstorming meetings
42. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Unstructured exit interview
Message channel
Organizational communication
43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Principles
Informal communication
Internal communication
Minutes
44. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Vision Statement
Brainstorming meetings
Message channel
Collective bargaining agreement
45. An event that happens without warning and normally affects a number of people
Crisis
Master schedule
Contact list
Mediation
46. Meetings involving a group or team whose purpose is to tackle a problem
Media policy
Problem-solving meetings
Individual performance of objectives
Controllable costs
47. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Federal-State Unemployment Compensation Laws
Debrief meeting
Compensation
Cross-training
48. Any message presented to staff to create a cohesive and productive workforce
Interfunctional team
Decoding
Storming
Internal communication
49. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Interpersonal communication
Terminable acts
Organizational goals
Involuntary termination
50. Costs that management can control
Controllable costs
Norming
Mediation
Problem-solving model
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