Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings that share communication






2. Shows which job classifications are essential or primary to staff and which are secondary






3. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






4. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






5. The medium through which the message will be communicated






6. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






7. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






8. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






9. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






10. All types of wages combined with other rewards or benefits that the employee receives as part of a package






11. The person for whom the communication is intended






12. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






13. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






14. A strategy to share information that the receiver would not normally know






15. The environment that a message travels through






16. Includes key personnel to be notified in the event of a crisis - such as each member of management






17. Someone who assists in making the meeting run easier






18. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






19. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






20. An estimate of future sales based on historical sales records and other information viewed as relevant by management






21. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






22. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






23. The originator and developer of the information that will be communicated






24. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






25. Actions by an employee that typically cause immediate termination






26. A chart that shows employees what days and hours they are expected to work






27. Intact work units of a small group of employees who manage many daily operational issues with little supervision






28. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






29. A strategy of steps to carry out so that a problem does not recur






30. Expand the responsibilities of a particular group of employees






31. Guidelines and procedures that explain how employees must notify management if they are unable to work






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. Simply stated criteria used to determine whether a goal has been met






34. A catastrophe that can be precluded from happening






35. The action or situation that initiates the problem






36. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






37. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






38. A catastrophe that cannot be stopped from happening






39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






40. Refers to the need to exercise leadership and apply authority over others






41. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






42. Describes what an organization wants to become and why it exists






43. A criterion set by management that measures the quality and quantity of an employee's work






44. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






45. A specific point associated with an agenda item that needs some type of action performed






46. The act of identifying with the feelings - thoughts - or attitudes of another person






47. The receiver's process of translating the sender's message into a meaningful form






48. Meetings involving a group or team whose purpose is to tackle a problem






49. A quick - interactive activity that prepares people to focus on the meeting and its objectives






50. A type of action meeting in which some type of crisis has occurred and immediate action must be taken