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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply an account of past sales volumes in a foodservice operation






2. A criterion set by management that measures the quality and quantity of an employee's work






3. A conversation without prepared questions






4. A standard by which something can be measured or judged






5. Refers to the need to feel a part of a group






6. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






7. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






8. Created for the specific purpose of solving an immediate problem






9. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






10. Serve as a set of standards by which an organization operates






11. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. A potential solution to a problem






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. The originator and developer of the information that will be communicated






16. A report written by management reiterating the problem and its solution






17. Shows which job classifications are essential or primary to staff and which are secondary






18. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






19. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






20. Occurs when an employee - of his or her own free will - decides to leave an organization






21. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






22. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






23. All aspects of the project are evaluated






24. A specific description or statement of what a manager wants to achieve






25. A question or situation that needs an answer or a solution






26. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






27. The person for whom the communication is intended






28. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






29. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






30. An assembly of people for the purpose of discussing or making decisions about some topics






31. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






32. All types of wages combined with other rewards or benefits that the employee receives as part of a package






33. The degree of responsibility an individual has to an activity






34. Intact work units of a small group of employees who manage many daily operational issues with little supervision






35. Refines the vision statement by stating the purpose of the organization to employees and customers






36. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






37. Uses a definite format that involves a set of questions to chart the employee's response






38. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






39. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






40. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






41. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






42. The process of removing customers and employees from the premises when a crisis occurs






43. Factors that incite an employee to put out more effort and enthusiasm for his or her job






44. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






45. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






48. These objectives link to the organizational goals and help produce the desired outcome






49. A chart that shows which days and times the management staff is expected to work






50. Includes key personnel to be notified in the event of a crisis - such as each member of management







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Can you answer 50 questions in 15 minutes?


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