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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Affection
Contingency plan
Core values
Organizational communication
2. Includes key personnel to be notified in the event of a crisis - such as each member of management
Arbitration
Nepotism
Contact list
Professionalism
3. A specific description or statement of what a manager wants to achieve
Progressive disciplinary action
Vision Statement
Media policy
Objective
4. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Motivators/Satisfiers
Certification
Self-disclosure
Teamwork
5. An event that happens without warning and normally affects a number of people
Professional Development
Personal treatment
Budget
Crisis
6. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Management schedule
Federal-State Unemployment Compensation Laws
Payroll standards
7. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Action plan
Unstructured exit interview
Compensation
Crisis
8. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Workplace Ethics
SWOT analysis
Action plan
Evacuation
9. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Professionalism
Organizational communication
Mission Statement
Measurable results
10. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Fair Labor Standards Act (FLSA)
Sexual harassment
Networking
Budget
11. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Environmental noise
Forming
Networking
12. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Standard
Employee absence policy
Networking
Message context
13. These objectives link to the organizational goals and help produce the desired outcome
Floaters
Standard
Family and Medical Leave Act (FMLA)
Departmental/team objectives
14. Someone who can play the role of a wise advisor for you
Measurable results
Mentor
Wage
Value Statement
15. The originator and developer of the information that will be communicated
Budget
Performance review cycles
Call/emergency meetings
Information sender
16. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Involuntary termination
Problem-solving meetings
Individual performance of objectives
Cross-functional team
17. A report written by management reiterating the problem and its solution
Documentation
Cross-functional team
Commissions
Action meetings
18. Any message presented to staff to create a cohesive and productive workforce
Benchmark
Professional Development
Contingency plan
Internal communication
19. Simply stated criteria used to determine whether a goal has been met
Standard
Federal-State Unemployment Compensation Laws
Next steps
Inclusion
20. Occurs when an employee - of his or her own free will - decides to leave an organization
Teamwork
Standard
Voluntary termination
Fair Labor Standards Act (FLSA)
21. The person for whom the communication is intended
Objective
Conflict resolution
Information receiver
Goal
22. An additional sum paid to an employee whose work is superior and whose services are valued
Team
Merit pay
Departmental/team objectives
Contact list
23. Dollar amounts in addition to the regular wage and salary
Vision Statement
Bonuses
Conflict resolution
Collective bargaining agreement
24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Time Management
Professionalism
Action item
25. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Controllable costs
Problem-solving model
Encoding
Involuntary termination
26. Simply an account of past sales volumes in a foodservice operation
Standard
Fair Labor Standards Act (FLSA)
Historical sales information
Floaters
27. A meeting between the employer and employee when the employee leaves the company
Workplace Ethics
Spin
Exit interview
Decoding
28. The budgeted dollar amount for each type of cost
Crisis
Management schedule
Objective
Standard
29. Expand the responsibilities of a particular group of employees
Fair Labor Standards Act (FLSA)
Encoding
Interfunctional team
Standard
30. Sees team members settling their differences and developing more cohesive and trusting work relationships
Sales projections
Compensation
Commissions
Norming
31. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Structured exit interview
Progressive disciplinary action
Information meetings
Professional Development
32. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
SWOT analysis
Standard
Family and Medical Leave Act (FMLA)
33. Costs that management cannot control
Noncontrollable costs
Master schedule
Personal treatment
Action plan
34. A question or situation that needs an answer or a solution
Preventable crisis
Listening
Workplace Ethics
Problem
35. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Crisis
Delegation
Problem solving
Scheduling
36. Developing the message to be sent
Certification
Fair Labor Standards Act (FLSA)
Encoding
Message context
37. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Work styles
Listening
Benchmark
Time Management
38. To plan or appoint employees to work at a certain time and date
Goal
Scheduling
Norming
Information meetings
39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Norming
Fair Labor Standards Act (FLSA)
Root cause
Storming
40. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Progressive disciplinary action
Standard
Fair Labor Standards Act (FLSA)
Information meetings
41. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Unpreventable crisis
Problem solving
Listening
42. Brief meetings in which the goal is to decide and commit to action
Motivation
Personal treatment
Action meetings
Exit interview
43. A group of individuals who operate as a unit for an assigned task or goal
Employee absence policy
Team
Mentor
Crew schedule
44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Collective bargaining agreement
Mediation
Family and Medical Leave Act (FMLA)
45. Refers to the need to develop relationships with people as individuals or in groups
Affection
Teamwork
Individual performance of objectives
Certification
46. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Contingency plan
Call/emergency meetings
Contact list
Facilitator
47. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Inclusion
Delegation
Arbitration
Goal
48. Personal characteristics that are work-related
Accountability
Media policy
Controllable costs
Work styles
49. A process of working with and through others to get a significant task or project completed
Compensation
Delegation
Environmental noise
Contact list
50. A method of collecting ideas from all participants without criticism or judgment
Master schedule
Brainstorming
Payroll standards
Workplace Ethics