Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






2. The budgeted dollar amount for each type of cost






3. Dollar amounts in addition to the regular wage and salary






4. Meetings that share communication






5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






6. Created for the specific purpose of solving an immediate problem






7. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






8. Set by management to ensure the operation's profitability






9. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






10. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






11. A question or situation that needs an answer or a solution






12. A strategy of steps to carry out so that a problem does not recur






13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






14. Refers to the need to develop relationships with people as individuals or in groups






15. A criterion set by management that measures the quality and quantity of an employee's work






16. Describes what an organization wants to become and why it exists






17. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






18. A specific point associated with an agenda item that needs some type of action performed






19. The environment that a message travels through






20. The medium through which the message will be communicated






21. Discussion between involved people with the goal of reaching an agreement that both can accept






22. All types of wages combined with other rewards or benefits that the employee receives as part of a package






23. A chart that shows employees what days and hours they are expected to work






24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






25. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






27. A conversation without prepared questions






28. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






29. Represent a select few of the highest concerns of the company






30. The many expressions and movements of a speaker that convey additional information about the message being given






31. Providing encouragement - listening more than telling - and promoting team discussions






32. The act of identifying with the feelings - thoughts - or attitudes of another person






33. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






34. The receiver's process of translating the sender's message into a meaningful form






35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






36. A strategy to share information that the receiver would not normally know






37. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






39. Any sound that interferes with clear reception






40. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






41. Tend to be associated with management positions since they are fixed dollar amounts for compensation






42. A catastrophe that cannot be stopped from happening






43. A chart that shows which days and times the management staff is expected to work






44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






45. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






46. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






47. An estimate of future sales based on historical sales records and other information viewed as relevant by management






48. A specific description or statement of what a manager wants to achieve






49. All aspects of the project are evaluated






50. Someone who assists in making the meeting run easier