Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control






2. The budgeted dollar amount for each type of cost






3. Simply an account of past sales volumes in a foodservice operation






4. The action or situation that initiates the problem






5. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






6. A list of topics that will be reviewed or dealt with at a meeting






7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






9. Set by management to ensure the operation's profitability






10. Tend to be associated with management positions since they are fixed dollar amounts for compensation






11. Meals to be served






12. Meetings that share communication






13. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






14. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






15. A potential solution to a problem






16. Meetings involving a group or team whose purpose is to tackle a problem






17. Guidelines and procedures that explain how employees must notify management if they are unable to work






18. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






19. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






20. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






21. Any sound that interferes with clear reception






22. A question or situation that needs an answer or a solution






23. Dollar amounts in addition to the regular wage and salary






24. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






25. The degree of responsibility an individual has to an activity






26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






27. Team members can analyze and solve problems effectively together






28. An assembly of people for the purpose of discussing or making decisions about some topics






29. The act of identifying with the feelings - thoughts - or attitudes of another person






30. A group of individuals who operate as a unit for an assigned task or goal






31. Refers to the need to develop relationships with people as individuals or in groups






32. The many expressions and movements of a speaker that convey additional information about the message being given






33. Represent a select few of the highest concerns of the company






34. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






35. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






36. Uses a definite format that involves a set of questions to chart the employee's response






37. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






38. The standards of conduct or set of values and principles an individual or organization applies to work






39. A chart that shows which days and times the management staff is expected to work






40. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






41. Statements of desired results






42. A standard by which something can be measured or judged






43. Brief meetings in which the goal is to decide and commit to action






44. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






45. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






46. A template used for creating weekly employee schedules






47. Expand the responsibilities of a particular group of employees






48. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






49. The process of removing customers and employees from the premises when a crisis occurs






50. A type of action meeting in which some type of crisis has occurred and immediate action must be taken