SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The procedure and guidelines for employees to follow when they want time off from work
Work styles
Management
Shift leaders
Time-off request policy
2. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Wage
Management schedule
Performance review cycles
Environmental noise
3. Guidelines for conduct that have enduring and lasting value to a society or organization
Merit pay
Historical sales information
Principles
Leadership
4. The person for whom the communication is intended
Structured exit interview
Individual performance of objectives
Information receiver
Performing
5. Putting a positive thought into the public's mind following a negative situation
Spin
Facilitator
Problem-solving meetings
Fair Labor Standards Act (FLSA)
6. The main connection between the sender and receiver
SWOT analysis
Planning
Nepotism
Message
7. An additional sum paid to an employee whose work is superior and whose services are valued
Management
Merit pay
Goal
Root cause
8. Includes key personnel to be notified in the event of a crisis - such as each member of management
Time Management
Brainstorming
Standard
Contact list
9. Dollar amounts in addition to the regular wage and salary
Evacuation
Bonuses
Encoding
Semivariable costs
10. All aspects of the project are evaluated
Debrief meeting
Structured exit interview
Brainstorming meetings
Shift leaders
11. Uses a definite format that involves a set of questions to chart the employee's response
Encoding
Measurable results
Crisis
Structured exit interview
12. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Mission Statement
Favoritism
Individual performance of objectives
Interpersonal communication
13. The execution of processes and the use of tools that increase a person's efficiency and productivity
Parking lot
Time Management
Debrief meeting
Professional Development
14. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Performing
Certification
Motivators/Satisfiers
Individual performance of objectives
15. A method of collecting ideas from all participants without criticism or judgment
Norming
Crew schedule
Brainstorming
Payroll standards
16. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Collective bargaining agreement
Salaries
Brainstorming meetings
Semivariable costs
17. An event that happens without warning and normally affects a number of people
Negotiation
Crisis
Favoritism
Action item
18. Simply an account of past sales volumes in a foodservice operation
Information sender
Historical sales information
Benchmark
Core values
19. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Media policy
Management schedule
Brainstorming meetings
Spin
20. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Mentor
Communication
Contingency plan
Structured exit interview
21. A chart that shows which days and times the management staff is expected to work
Crew schedule
Involuntary termination
Problem-solving meetings
Management schedule
22. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Professionalism
Directing
Interpersonal communication
23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Cross-training
Agenda
Preventable crisis
24. Costs that management cannot control
Noncontrollable costs
Vision Statement
Compensation
Deployment chart
25. Refers to the need to feel a part of a group
Inclusion
Self-disclosure
Media policy
Individual performance of objectives
26. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Debrief meeting
Benchmark
Crew schedule
Semivariable costs
27. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Team
Involuntary termination
Fair Labor Standards Act (FLSA)
Decoding
28. Expand the responsibilities of a particular group of employees
Organizational communication
Ground rules
Interfunctional team
Communication
29. A criterion set by management that measures the quality and quantity of an employee's work
Historical sales information
Performance standard
Controllable costs
Measurable results
30. These objectives link to the organizational goals and help produce the desired outcome
Compensation
Communication
Delegation
Departmental/team objectives
31. The originator and developer of the information that will be communicated
Mediation
Information sender
Crisis
Sexual harassment
32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Preventable crisis
Shift leaders
Family and Medical Leave Act (FMLA)
Information receiver
33. The budgeted dollar amount for each type of cost
Self-disclosure
Cross-functional team
Standard
Ground rules
34. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Motivators/Satisfiers
Crisis
Ground rules
Historical sales information
35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Contact list
Accountability
Structured exit interview
36. A standard by which something can be measured or judged
Meeting
Vision Statement
Benchmark
Forming
37. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Interpersonal communication
Stress Management
Deployment chart
38. A conversation without prepared questions
Unstructured exit interview
Progressive disciplinary action
Nonverbal communication
Information meetings
39. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Directing
Motivation
Decoding
40. Meals to be served
Master schedule
Covers
Strategic priority
Debrief meeting
41. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Progressive disciplinary action
Stress
Measurable results
Motivation
42. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Performing
Listening
Controllable costs
Workplace Ethics
43. The medium through which the message will be communicated
Unpreventable crisis
Fair Labor Standards Act (FLSA)
Media policy
Message channel
44. A meeting between the employer and employee when the employee leaves the company
Exit interview
Benchmark
Supporting
Meeting
45. A strategy of steps to carry out so that a problem does not recur
Action plan
Interfunctional team
Compensation
Stress Management
46. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Forming
Crew schedule
Meeting
Storming
47. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Certification
Brainstorming
Deployment chart
48. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Listening
Organizational communication
Budget
Documentation
49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Warm-up activity
Information receiver
Action item
Delegation
50. Statements of desired results
Goal
Control
Information receiver
Employee absence policy