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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Management
Agenda
Benchmark
2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Spin
Information sender
Certification
Networking
3. Dollar amounts in addition to the regular wage and salary
Personal treatment
Bonuses
Stress Management
Vision Statement
4. Meetings that share communication
Alternative
Problem solving
Brainstorming
Information meetings
5. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Performing
Root cause
Delegation
Compensation
6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Warm-up activity
Family and Medical Leave Act (FMLA)
Arbitration
Cross-training
7. Refers to the need to feel a part of a group
Inclusion
Goal
Minutes
Mediation
8. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Documentation
Individual performance of objectives
Professional Development
Negotiation
9. The act of identifying with the feelings - thoughts - or attitudes of another person
Evacuation
Message channel
Empathy
Directing
10. The person for whom the communication is intended
Master schedule
Personal treatment
Employee absence policy
Information receiver
11. A specific description or statement of what a manager wants to achieve
Objective
Commissions
Personal treatment
Action plan
12. The main connection between the sender and receiver
Covers
Strategic priority
Voluntary termination
Message
13. Govern unemployment compensation
Semivariable costs
Federal-State Unemployment Compensation Laws
Historical sales information
Contingency plan
14. A standard by which something can be measured or judged
Message channel
Historical sales information
Performance standard
Benchmark
15. Developing the message to be sent
Encoding
Nepotism
Payroll standards
Leadership
16. Costs that management can control
Favoritism
Covers
Controllable costs
Noncontrollable costs
17. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Message context
Performing
Salaries
Inclusion
18. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Ground rules
Problem-solving team
Principles
Brainstorming meetings
19. Simply stated criteria used to determine whether a goal has been met
Collective bargaining agreement
Supporting
Family and Medical Leave Act (FMLA)
Standard
20. Refines the vision statement by stating the purpose of the organization to employees and customers
Budget
Mission Statement
Meeting
Environmental noise
21. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Principles
Scheduling
Performance standard
22. Guidelines for conduct that have enduring and lasting value to a society or organization
Favoritism
Principles
Storming
Preventable crisis
23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Brainstorming
Core values
Floaters
Networking
24. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Spin
Involuntary termination
Self-directed teams
Call/emergency meetings
25. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Accountability
Evacuation
Core values
Fair Labor Standards Act (FLSA)
26. Serve as a set of standards by which an organization operates
Performance review cycles
Problem
Value Statement
Team
27. A group of individuals who operate as a unit for an assigned task or goal
Performance review cycles
Value Statement
Inclusion
Team
28. The standards of conduct or set of values and principles an individual or organization applies to work
Vision Statement
Media policy
Workplace Ethics
Progressive disciplinary action
29. A process of working with and through others to get a significant task or project completed
Delegation
Contingency plan
Fair Labor Standards Act (FLSA)
Certification
30. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Root cause
Scheduling
Value Statement
31. A question or situation that needs an answer or a solution
Problem
Storming
Interpersonal communication
Affection
32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Mentor
Performance standard
Agenda
Semivariable costs
33. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Professional Development
Parking lot
Noncontrollable costs
Structured exit interview
34. Expand the responsibilities of a particular group of employees
Management
Historical sales information
Evacuation
Interfunctional team
35. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Problem-solving team
Evacuation
Debrief meeting
36. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Wage
Standard
Fair Labor Standards Act (FLSA)
Goal
37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Informal communication
Structured exit interview
Media policy
Debrief meeting
38. Includes key personnel to be notified in the event of a crisis - such as each member of management
Internal communication
Sexual harassment
Contact list
Evacuation
39. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Message
Next steps
Wage
Shift leaders
40. Uses a definite format that involves a set of questions to chart the employee's response
Motivators/Satisfiers
Structured exit interview
Forming
Sales projections
41. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Inclusion
Self-disclosure
Interpersonal communication
Control
42. A meeting between the employer and employee when the employee leaves the company
Exit interview
Problem-solving meetings
Scheduling
Forming
43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Exit interview
Interfunctional team
Decoding
44. Costs that management cannot control
Noncontrollable costs
Affection
Collective bargaining agreement
Problem-solving model
45. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Next steps
Principles
Performance standard
46. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Ground rules
Sales projections
Employee absence policy
47. Actions by an employee that typically cause immediate termination
Networking
Progressive disciplinary action
Certification
Terminable acts
48. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Media policy
Debrief meeting
Planning
Vision Statement
49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Workplace Ethics
Mediation
Formal communication
Master schedule
50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Personal treatment
Action meetings
Value Statement
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