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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Problem-solving meetings
Cross-training
Certification
Preventable crisis
2. These objectives link to the organizational goals and help produce the desired outcome
Terminable acts
Organizational communication
Objective
Departmental/team objectives
3. Refers to the need to develop relationships with people as individuals or in groups
Family and Medical Leave Act (FMLA)
Affection
Environmental noise
Federal-State Unemployment Compensation Laws
4. A list of topics that will be reviewed or dealt with at a meeting
Message context
Agenda
Floaters
Ground rules
5. A strategy of steps to carry out so that a problem does not recur
Action plan
Objective
Stress Management
Message
6. Dollar amounts in addition to the regular wage and salary
Control
Bonuses
Compensation
Root cause
7. To explore all of a problem's potential causes
Voluntary termination
Preventable crisis
Root cause
Problem-solving model
8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Directing
Bonuses
Principles
Problem solving
9. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Performing
Problem
Storming
10. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Arbitration
Vision Statement
Supporting
11. The medium through which the message will be communicated
Semivariable costs
Interfunctional team
Message channel
Unstructured exit interview
12. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Information receiver
Planning
Individual performance of objectives
Decoding
13. The procedure and guidelines for employees to follow when they want time off from work
Standard
Time-off request policy
Action plan
Team
14. The action or situation that initiates the problem
Leadership
Contact list
Stress Management
Root cause
15. A standard by which something can be measured or judged
Action meetings
Debrief meeting
Accountability
Benchmark
16. A process of working with and through others to get a significant task or project completed
Deployment chart
Cross-functional team
Arbitration
Delegation
17. Refers to the need to exercise leadership and apply authority over others
Action item
Wage
Involuntary termination
Control
18. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Workplace Ethics
Action meetings
Collective bargaining agreement
Delegation
19. Guidelines for conduct that have enduring and lasting value to a society or organization
Employee absence policy
Negotiation
Spin
Principles
20. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Professionalism
Ground rules
Collective bargaining agreement
21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Merit pay
Core values
Principles
22. A conversation without prepared questions
Information meetings
Unstructured exit interview
Conflict resolution
Call/emergency meetings
23. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Action item
Individual performance of objectives
Mentor
24. Meetings that share communication
Message channel
Listening
Message
Information meetings
25. The person for whom the communication is intended
Exit interview
Information receiver
Crew schedule
Noncontrollable costs
26. The degree of responsibility an individual has to an activity
Shift leaders
Master schedule
Certification
Accountability
27. Simply an account of past sales volumes in a foodservice operation
Sales projections
Historical sales information
Action item
Objective
28. The originator and developer of the information that will be communicated
Next steps
Information sender
Directing
Affection
29. A specific description or statement of what a manager wants to achieve
Terminable acts
Benchmark
Planning
Objective
30. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Message channel
Informal communication
Crisis
Formal communication
31. The act of identifying with the feelings - thoughts - or attitudes of another person
Objective
Information meetings
Empathy
Structured exit interview
32. The main connection between the sender and receiver
Floaters
Message
Strategic priority
Networking
33. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Message channel
Networking
Evacuation
34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Decoding
Action item
Formal communication
Measurable results
35. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Inclusion
Forming
Involuntary termination
36. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Norming
Preventable crisis
Crew schedule
Media policy
37. Putting a positive thought into the public's mind following a negative situation
Salaries
Spin
Standard
Time Management
38. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Management
Family and Medical Leave Act (FMLA)
Interpersonal communication
Message channel
39. Guidelines and procedures that explain how employees must notify management if they are unable to work
Motivation
Principles
Involuntary termination
Employee absence policy
40. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Master schedule
Parking lot
Historical sales information
41. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Compensation
Ground rules
Mission Statement
Management
42. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Interpersonal communication
Motivators/Satisfiers
Action plan
Collective bargaining agreement
43. Providing encouragement - listening more than telling - and promoting team discussions
Bonuses
Supporting
Information meetings
Favoritism
44. A template used for creating weekly employee schedules
Agenda
Networking
Master schedule
Merit pay
45. Developing the message to be sent
Organizational goals
Principles
Organizational communication
Encoding
46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Facilitator
SWOT analysis
Listening
Voluntary termination
47. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Supporting
Shift leaders
Sexual harassment
Empathy
48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Agenda
Unstructured exit interview
Personal treatment
Commissions
49. Set by management to ensure the operation's profitability
Problem-solving model
Payroll standards
Delegation
Message
50. Any message presented to staff to create a cohesive and productive workforce
Measurable results
Brainstorming meetings
Scheduling
Internal communication