Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






3. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






4. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






5. Represent a select few of the highest concerns of the company






6. Refines the vision statement by stating the purpose of the organization to employees and customers






7. A strategy of steps to carry out so that a problem does not recur






8. Serve as a set of standards by which an organization operates






9. A method of collecting ideas from all participants without criticism or judgment






10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






11. An estimate of future sales based on historical sales records and other information viewed as relevant by management






12. The originator and developer of the information that will be communicated






13. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






14. A chart that shows which days and times the management staff is expected to work






15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






16. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






17. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






18. Any sound that interferes with clear reception






19. A process of working with and through others to get a significant task or project completed






20. Sees team members settling their differences and developing more cohesive and trusting work relationships






21. An additional sum paid to an employee whose work is superior and whose services are valued






22. Includes key personnel to be notified in the event of a crisis - such as each member of management






23. Meetings involving a group or team whose purpose is to tackle a problem






24. Factors that incite an employee to put out more effort and enthusiasm for his or her job






25. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






26. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






27. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






28. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






30. Discussion between involved people with the goal of reaching an agreement that both can accept






31. Being unfairly partial to one or more employees






32. The budgeted dollar amount for each type of cost






33. The sum of activities a person performs to meet goals and/or to further his or her career






34. A specific point associated with an agenda item that needs some type of action performed






35. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






36. A strategy to share information that the receiver would not normally know






37. A chart that shows employees what days and hours they are expected to work






38. An event that happens without warning and normally affects a number of people






39. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






40. Costs that management can control






41. A template used for creating weekly employee schedules






42. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






43. Refers to the need to feel a part of a group






44. Tend to be associated with management positions since they are fixed dollar amounts for compensation






45. The degree of responsibility an individual has to an activity






46. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






47. The environment that a message travels through






48. Shows which job classifications are essential or primary to staff and which are secondary






49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






50. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization