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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






3. Dollar amounts in addition to the regular wage and salary






4. Meetings that share communication






5. All types of wages combined with other rewards or benefits that the employee receives as part of a package






6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






7. Refers to the need to feel a part of a group






8. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






9. The act of identifying with the feelings - thoughts - or attitudes of another person






10. The person for whom the communication is intended






11. A specific description or statement of what a manager wants to achieve






12. The main connection between the sender and receiver






13. Govern unemployment compensation






14. A standard by which something can be measured or judged






15. Developing the message to be sent






16. Costs that management can control






17. Tend to be associated with management positions since they are fixed dollar amounts for compensation






18. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






19. Simply stated criteria used to determine whether a goal has been met






20. Refines the vision statement by stating the purpose of the organization to employees and customers






21. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






22. Guidelines for conduct that have enduring and lasting value to a society or organization






23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






24. Intact work units of a small group of employees who manage many daily operational issues with little supervision






25. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






26. Serve as a set of standards by which an organization operates






27. A group of individuals who operate as a unit for an assigned task or goal






28. The standards of conduct or set of values and principles an individual or organization applies to work






29. A process of working with and through others to get a significant task or project completed






30. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






31. A question or situation that needs an answer or a solution






32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






33. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






34. Expand the responsibilities of a particular group of employees






35. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






36. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






38. Includes key personnel to be notified in the event of a crisis - such as each member of management






39. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






40. Uses a definite format that involves a set of questions to chart the employee's response






41. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






42. A meeting between the employer and employee when the employee leaves the company






43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






44. Costs that management cannot control






45. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






46. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






47. Actions by an employee that typically cause immediate termination






48. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion







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