Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






2. The action or situation that initiates the problem






3. A list of topics that will be reviewed or dealt with at a meeting






4. Describes what an organization wants to become and why it exists






5. These objectives link to the organizational goals and help produce the desired outcome






6. An estimate of future sales based on historical sales records and other information viewed as relevant by management






7. Someone who can play the role of a wise advisor for you






8. Personal characteristics that are work-related






9. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






10. The standards of conduct or set of values and principles an individual or organization applies to work






11. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. Meals to be served






14. A catastrophe that can be precluded from happening






15. Includes key personnel to be notified in the event of a crisis - such as each member of management






16. A chart that shows which days and times the management staff is expected to work






17. A meeting between the employer and employee when the employee leaves the company






18. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






19. Dollar amounts in addition to the regular wage and salary






20. The procedure and guidelines for employees to follow when they want time off from work






21. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






22. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






23. Refers to the need to feel a part of a group






24. A chart that shows employees what days and hours they are expected to work






25. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






26. Meetings involving a group or team whose purpose is to tackle a problem






27. Actions by an employee that typically cause immediate termination






28. The degree of responsibility an individual has to an activity






29. A report written by management reiterating the problem and its solution






30. A potential solution to a problem






31. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






32. To explore all of a problem's potential causes






33. Uses a definite format that involves a set of questions to chart the employee's response






34. Discussion between involved people with the goal of reaching an agreement that both can accept






35. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






36. A strategy to share information that the receiver would not normally know






37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






38. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






39. Putting a positive thought into the public's mind following a negative situation






40. A conversation without prepared questions






41. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






42. A strategy of steps to carry out so that a problem does not recur






43. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






44. An assembly of people for the purpose of discussing or making decisions about some topics






45. Govern unemployment compensation






46. Simply an account of past sales volumes in a foodservice operation






47. Statements of desired results






48. The process of removing customers and employees from the premises when a crisis occurs






49. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






50. Guidelines for conduct that have enduring and lasting value to a society or organization