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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Message channel
Evacuation
Brainstorming meetings
Employee absence policy
2. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Ground rules
Sexual harassment
Cross-training
3. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Arbitration
Root cause
Standard
4. A potential solution to a problem
Alternative
Wage
Delegation
Standard
5. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Individual performance of objectives
Mentor
Voluntary termination
Ground rules
6. An additional sum paid to an employee whose work is superior and whose services are valued
Message channel
Objective
Progressive disciplinary action
Merit pay
7. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Ground rules
Core values
Leadership
Formal communication
8. The sum of activities a person performs to meet goals and/or to further his or her career
Leadership
Professional Development
Crisis
Floaters
9. A standard by which something can be measured or judged
Benchmark
Cross-training
Self-directed teams
Deployment chart
10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Involuntary termination
Action item
Team
Semivariable costs
11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Mission Statement
Master schedule
Management schedule
Organizational communication
12. These objectives link to the organizational goals and help produce the desired outcome
Compensation
Organizational communication
Departmental/team objectives
Information meetings
13. The medium through which the message will be communicated
Message channel
Teamwork
Stress Management
Problem-solving model
14. Costs that management cannot control
Root cause
Noncontrollable costs
Performance standard
Semivariable costs
15. Expand the responsibilities of a particular group of employees
Contact list
Crew schedule
Interfunctional team
Team
16. Statements of desired results
Nonverbal communication
Standard
Goal
Organizational goals
17. A catastrophe that can be precluded from happening
Brainstorming meetings
Preventable crisis
Performance review cycles
Problem-solving model
18. A chart that shows which days and times the management staff is expected to work
Management schedule
Accountability
Communication
Structured exit interview
19. Actions by an employee that typically cause immediate termination
Terminable acts
Favoritism
Alternative
Mentor
20. Team members can analyze and solve problems effectively together
Voluntary termination
Performing
Nepotism
Problem
21. The environment that a message travels through
Interpersonal communication
Supporting
Message context
Commissions
22. A process of working with and through others to get a significant task or project completed
Organizational goals
Team
Delegation
Individual performance of objectives
23. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Mediation
Information sender
Problem solving
Directing
24. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Nepotism
Organizational communication
Standard
25. A report written by management reiterating the problem and its solution
Management
Documentation
Problem solving
Action meetings
26. A specific point associated with an agenda item that needs some type of action performed
Information receiver
Cross-functional team
Action item
Master schedule
27. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Wage
Principles
Salaries
28. Describes what an organization wants to become and why it exists
Management schedule
Stress
Shift leaders
Vision Statement
29. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Problem solving
Information meetings
SWOT analysis
Leadership
30. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Management
Commissions
Payroll standards
Deployment chart
31. Set by management to ensure the operation's profitability
Compensation
Payroll standards
Covers
Formal communication
32. The action or situation that initiates the problem
Stress Management
Cross-training
Root cause
Nepotism
33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Problem
Employee absence policy
Next steps
Affection
34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Departmental/team objectives
Listening
Management
Sexual harassment
35. Simply stated criteria used to determine whether a goal has been met
Standard
Terminable acts
Professionalism
Objective
36. Refers to the need to feel a part of a group
Inclusion
Core values
Voluntary termination
Objective
37. A template used for creating weekly employee schedules
Core values
Team
Master schedule
Delegation
38. Costs that management can control
Controllable costs
Master schedule
Performing
Spin
39. These goals focus on broad statements of what the organization as a whole wants to achieve
Terminable acts
Sexual harassment
Organizational goals
Time Management
40. The receiver's process of translating the sender's message into a meaningful form
Standard
Sales projections
Decoding
Performance review cycles
41. Shows which job classifications are essential or primary to staff and which are secondary
Internal communication
Deployment chart
Personal treatment
Directing
42. Refers to the need to exercise leadership and apply authority over others
Problem-solving meetings
Collective bargaining agreement
Control
Cross-functional team
43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Affection
Informal communication
Salaries
Value Statement
44. Any sound that interferes with clear reception
Mediation
Environmental noise
Performance standard
Strategic priority
45. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Message channel
Benchmark
Nepotism
46. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Call/emergency meetings
Delegation
Cross-functional team
Internal communication
47. A method of collecting ideas from all participants without criticism or judgment
Action meetings
Noncontrollable costs
Brainstorming
Historical sales information
48. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Performance review cycles
Empathy
Stress
Message channel
49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Action meetings
Contact list
Professionalism
Structured exit interview
50. Includes key personnel to be notified in the event of a crisis - such as each member of management
Next steps
Stress
Contact list
Strategic priority