Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process of working with and through others to get a significant task or project completed






2. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






3. An additional sum paid to an employee whose work is superior and whose services are valued






4. Providing encouragement - listening more than telling - and promoting team discussions






5. Simply stated criteria used to determine whether a goal has been met






6. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






7. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






8. The medium through which the message will be communicated






9. Putting a positive thought into the public's mind following a negative situation






10. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






11. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






12. Meetings involving a group or team whose purpose is to tackle a problem






13. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






14. Meals to be served






15. Govern unemployment compensation






16. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






17. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






18. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






19. Shows which job classifications are essential or primary to staff and which are secondary






20. A chart that shows which days and times the management staff is expected to work






21. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






22. Intact work units of a small group of employees who manage many daily operational issues with little supervision






23. The budgeted dollar amount for each type of cost






24. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






25. Someone who assists in making the meeting run easier






26. The execution of processes and the use of tools that increase a person's efficiency and productivity






27. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






28. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






29. The main connection between the sender and receiver






30. Occurs when an employee - of his or her own free will - decides to leave an organization






31. A question or situation that needs an answer or a solution






32. Personal characteristics that are work-related






33. The many expressions and movements of a speaker that convey additional information about the message being given






34. Refers to the need to exercise leadership and apply authority over others






35. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






36. A method of collecting ideas from all participants without criticism or judgment






37. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






38. All types of wages combined with other rewards or benefits that the employee receives as part of a package






39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






40. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






41. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






42. A strategy to share information that the receiver would not normally know






43. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






44. Simply an account of past sales volumes in a foodservice operation






45. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






46. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






47. The standards of conduct or set of values and principles an individual or organization applies to work






48. Team members can analyze and solve problems effectively together






49. A catastrophe that can be precluded from happening






50. The person for whom the communication is intended