Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






2. The originator and developer of the information that will be communicated






3. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






4. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






5. Providing encouragement - listening more than telling - and promoting team discussions






6. A report written by management reiterating the problem and its solution






7. Costs that management cannot control






8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






9. Refers to the need to feel a part of a group






10. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






11. Team members can analyze and solve problems effectively together






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. Govern unemployment compensation






14. Someone who can play the role of a wise advisor for you






15. Represent a select few of the highest concerns of the company






16. A quick - interactive activity that prepares people to focus on the meeting and its objectives






17. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






18. Tend to be associated with management positions since they are fixed dollar amounts for compensation






19. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






20. Guidelines and procedures that explain how employees must notify management if they are unable to work






21. A catastrophe that can be precluded from happening






22. Meetings involving a group or team whose purpose is to tackle a problem






23. Set by management to ensure the operation's profitability






24. All types of wages combined with other rewards or benefits that the employee receives as part of a package






25. The many expressions and movements of a speaker that convey additional information about the message being given






26. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






27. Refers to the need to exercise leadership and apply authority over others






28. A specific description or statement of what a manager wants to achieve






29. A group of individuals who operate as a unit for an assigned task or goal






30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






31. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






32. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






33. Any message presented to staff to create a cohesive and productive workforce






34. A list of topics that will be reviewed or dealt with at a meeting






35. A method of collecting ideas from all participants without criticism or judgment






36. Someone who assists in making the meeting run easier






37. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






38. An estimate of future sales based on historical sales records and other information viewed as relevant by management






39. Includes key personnel to be notified in the event of a crisis - such as each member of management






40. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






41. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






42. A catastrophe that cannot be stopped from happening






43. Sees team members settling their differences and developing more cohesive and trusting work relationships






44. Brief meetings in which the goal is to decide and commit to action






45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






46. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






47. Costs that management can control






48. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






49. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






50. Actions by an employee that typically cause immediate termination