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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developing the message to be sent
Semivariable costs
Self-directed teams
Encoding
Agenda
2. Costs that management cannot control
Internal communication
Affection
Noncontrollable costs
Master schedule
3. A list of topics that will be reviewed or dealt with at a meeting
Time Management
Team
Listening
Agenda
4. Dollar amounts in addition to the regular wage and salary
Formal communication
Bonuses
Voluntary termination
Environmental noise
5. A catastrophe that cannot be stopped from happening
Agenda
Shift leaders
Unpreventable crisis
Sales projections
6. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Time-off request policy
Mentor
Principles
7. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Interfunctional team
Budget
Crisis
Agenda
8. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Delegation
Information sender
Motivation
Commissions
9. The sum of activities a person performs to meet goals and/or to further his or her career
Covers
Sales projections
Professionalism
Professional Development
10. Refers to the need to feel a part of a group
Directing
Inclusion
Sexual harassment
Motivators/Satisfiers
11. Refers to the need to exercise leadership and apply authority over others
Control
Agenda
Formal communication
Motivation
12. Guidelines and procedures that explain how employees must notify management if they are unable to work
Delegation
Compensation
Vision Statement
Employee absence policy
13. Describes what an organization wants to become and why it exists
Vision Statement
Employee absence policy
Spin
Progressive disciplinary action
14. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Information receiver
Sexual harassment
Delegation
Fair Labor Standards Act (FLSA)
15. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Internal communication
Media policy
Ground rules
Structured exit interview
16. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Nonverbal communication
Communication
Information meetings
Problem solving
17. The receiver's process of translating the sender's message into a meaningful form
Message channel
Accountability
Ground rules
Decoding
18. A chart that shows employees what days and hours they are expected to work
Message channel
SWOT analysis
Decoding
Crew schedule
19. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Problem solving
Delegation
Payroll standards
Agenda
20. An event that happens without warning and normally affects a number of people
Storming
Crisis
Contingency plan
Benchmark
21. Personal characteristics that are work-related
Inclusion
Action item
Work styles
Motivation
22. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Parking lot
Principles
Accountability
SWOT analysis
23. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Action item
Control
Planning
Action meetings
24. Govern unemployment compensation
Work styles
Individual performance of objectives
Terminable acts
Federal-State Unemployment Compensation Laws
25. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Stress
Accountability
Arbitration
26. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Encoding
Message
Call/emergency meetings
Team
27. The degree of responsibility an individual has to an activity
Accountability
Bonuses
Scheduling
Organizational goals
28. The environment that a message travels through
Message context
Unstructured exit interview
Formal communication
Organizational goals
29. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Fair Labor Standards Act (FLSA)
Evacuation
Brainstorming meetings
Controllable costs
30. The process of removing customers and employees from the premises when a crisis occurs
Family and Medical Leave Act (FMLA)
Federal-State Unemployment Compensation Laws
Next steps
Evacuation
31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Problem
Formal communication
Exit interview
Facilitator
32. Simply stated criteria used to determine whether a goal has been met
Motivation
Decoding
Progressive disciplinary action
Standard
33. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Performing
Favoritism
Core values
Merit pay
34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Structured exit interview
Directing
Conflict resolution
Ground rules
35. The action or situation that initiates the problem
Spin
Compensation
Root cause
Management schedule
36. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Planning
Decoding
Formal communication
Motivators/Satisfiers
37. To explore all of a problem's potential causes
Time-off request policy
Nonverbal communication
Voluntary termination
Problem-solving model
38. A specific point associated with an agenda item that needs some type of action performed
Action item
Negotiation
Value Statement
Brainstorming meetings
39. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Delegation
Unstructured exit interview
Next steps
Federal-State Unemployment Compensation Laws
40. Someone who assists in making the meeting run easier
Covers
Negotiation
Facilitator
Scheduling
41. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Compensation
Time Management
Shift leaders
42. Statements of desired results
Goal
Value Statement
Benchmark
Bonuses
43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Sexual harassment
Alternative
Minutes
44. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Master schedule
Sexual harassment
Professional Development
45. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Interfunctional team
Evacuation
Listening
Delegation
46. The medium through which the message will be communicated
Message channel
Conflict resolution
Interpersonal communication
Supporting
47. Set by management to ensure the operation's profitability
Payroll standards
Ground rules
Involuntary termination
Fair Labor Standards Act (FLSA)
48. A process of working with and through others to get a significant task or project completed
Delegation
Compensation
Teamwork
Stress Management
49. Meetings that share communication
Delegation
Problem solving
Information meetings
Leadership
50. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Facilitator
Storming
Parking lot
Management
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