Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






2. Being unfairly partial to one or more employees






3. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






4. A specific point associated with an agenda item that needs some type of action performed






5. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






6. Refines the vision statement by stating the purpose of the organization to employees and customers






7. Someone who can play the role of a wise advisor for you






8. Refers to the need to exercise leadership and apply authority over others






9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






10. Simply stated criteria used to determine whether a goal has been met






11. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






12. A template used for creating weekly employee schedules






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. The many expressions and movements of a speaker that convey additional information about the message being given






15. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






16. Expand the responsibilities of a particular group of employees






17. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






18. These goals focus on broad statements of what the organization as a whole wants to achieve






19. Someone who assists in making the meeting run easier






20. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






23. Govern unemployment compensation






24. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






25. Guidelines and procedures that explain how employees must notify management if they are unable to work






26. A specific description or statement of what a manager wants to achieve






27. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






28. An event that happens without warning and normally affects a number of people






29. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






30. Set by management to ensure the operation's profitability






31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






32. Represent a select few of the highest concerns of the company






33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






34. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






35. The originator and developer of the information that will be communicated






36. Occurs when an employee - of his or her own free will - decides to leave an organization






37. A process of working with and through others to get a significant task or project completed






38. Includes key personnel to be notified in the event of a crisis - such as each member of management






39. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






40. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






41. Guidelines for conduct that have enduring and lasting value to a society or organization






42. A report written by management reiterating the problem and its solution






43. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






44. An estimate of future sales based on historical sales records and other information viewed as relevant by management






45. A strategy to share information that the receiver would not normally know






46. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






47. All types of wages combined with other rewards or benefits that the employee receives as part of a package






48. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






49. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






50. The action or situation that initiates the problem