Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developing the message to be sent






2. Someone who assists in making the meeting run easier






3. A conversation without prepared questions






4. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






5. Dollar amounts in addition to the regular wage and salary






6. Team members can analyze and solve problems effectively together






7. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






9. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






10. Costs that management can control






11. A group of individuals who operate as a unit for an assigned task or goal






12. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






13. Statements of desired results






14. A standard by which something can be measured or judged






15. A method of collecting ideas from all participants without criticism or judgment






16. The receiver's process of translating the sender's message into a meaningful form






17. Brief meetings in which the goal is to decide and commit to action






18. A quick - interactive activity that prepares people to focus on the meeting and its objectives






19. Simply an account of past sales volumes in a foodservice operation






20. Discussion between involved people with the goal of reaching an agreement that both can accept






21. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






22. A report written by management reiterating the problem and its solution






23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






24. Any message presented to staff to create a cohesive and productive workforce






25. The procedure and guidelines for employees to follow when they want time off from work






26. To explore all of a problem's potential causes






27. A list of topics that will be reviewed or dealt with at a meeting






28. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






29. Putting a positive thought into the public's mind following a negative situation






30. The standards of conduct or set of values and principles an individual or organization applies to work






31. Tend to be associated with management positions since they are fixed dollar amounts for compensation






32. An estimate of future sales based on historical sales records and other information viewed as relevant by management






33. The process of removing customers and employees from the premises when a crisis occurs






34. Meetings that share communication






35. Refers to the need to exercise leadership and apply authority over others






36. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






37. A chart that shows employees what days and hours they are expected to work






38. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






39. All aspects of the project are evaluated






40. These objectives link to the organizational goals and help produce the desired outcome






41. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






42. The person for whom the communication is intended






43. Represent a select few of the highest concerns of the company






44. The budgeted dollar amount for each type of cost






45. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






46. An additional sum paid to an employee whose work is superior and whose services are valued






47. The main connection between the sender and receiver






48. The act of identifying with the feelings - thoughts - or attitudes of another person






49. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






50. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement