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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who can play the role of a wise advisor for you
Value Statement
Problem solving
Mentor
Vision Statement
2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Bonuses
Master schedule
Individual performance of objectives
Planning
3. Costs that management cannot control
Core values
Mission Statement
Leadership
Noncontrollable costs
4. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Family and Medical Leave Act (FMLA)
Self-directed teams
Meeting
5. These objectives link to the organizational goals and help produce the desired outcome
Contact list
Bonuses
Departmental/team objectives
Shift leaders
6. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Brainstorming meetings
Semivariable costs
Performing
Nepotism
7. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Affection
Interfunctional team
Action plan
Commissions
8. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Stress Management
Self-directed teams
Merit pay
Action item
9. A group of individuals who operate as a unit for an assigned task or goal
Call/emergency meetings
Arbitration
Team
Family and Medical Leave Act (FMLA)
10. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Mentor
Nepotism
Employee absence policy
11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Information receiver
Wage
Professionalism
12. Set by management to ensure the operation's profitability
Debrief meeting
Negotiation
Payroll standards
Ground rules
13. A standard by which something can be measured or judged
Certification
Alternative
Benchmark
Listening
14. A report written by management reiterating the problem and its solution
Mentor
Documentation
Controllable costs
Deployment chart
15. A strategy of steps to carry out so that a problem does not recur
Contingency plan
Action plan
Negotiation
Storming
16. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Collective bargaining agreement
Performance standard
Management
17. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Performance review cycles
Motivation
Management schedule
Professionalism
18. To explore all of a problem's potential causes
Problem-solving model
Supporting
Contact list
Fair Labor Standards Act (FLSA)
19. A question or situation that needs an answer or a solution
Management
Encoding
Arbitration
Problem
20. A potential solution to a problem
Exit interview
Alternative
Budget
Collective bargaining agreement
21. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Planning
Interfunctional team
Crisis
22. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Collective bargaining agreement
Team
Performing
23. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Departmental/team objectives
Preventable crisis
Documentation
24. The degree of responsibility an individual has to an activity
Control
Unstructured exit interview
Action plan
Accountability
25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Self-directed teams
Performance standard
Formal communication
Next steps
26. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Favoritism
Information receiver
Mission Statement
27. The process of removing customers and employees from the premises when a crisis occurs
Floaters
Action plan
Leadership
Evacuation
28. Developing the message to be sent
Motivation
Encoding
Family and Medical Leave Act (FMLA)
Directing
29. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Encoding
Federal-State Unemployment Compensation Laws
Wage
30. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Information receiver
Commissions
Mentor
Communication
31. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Historical sales information
Interpersonal communication
SWOT analysis
Arbitration
32. Meetings involving a group or team whose purpose is to tackle a problem
Shift leaders
Workplace Ethics
Problem-solving meetings
Benchmark
33. An assembly of people for the purpose of discussing or making decisions about some topics
Preventable crisis
Individual performance of objectives
Brainstorming
Meeting
34. Discussion between involved people with the goal of reaching an agreement that both can accept
Warm-up activity
Negotiation
Norming
Teamwork
35. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Decoding
Goal
Contact list
36. The standards of conduct or set of values and principles an individual or organization applies to work
Accountability
Terminable acts
Arbitration
Workplace Ethics
37. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Salaries
Principles
Warm-up activity
Progressive disciplinary action
38. The sum of activities a person performs to meet goals and/or to further his or her career
Alternative
Arbitration
Professional Development
Professionalism
39. A specific description or statement of what a manager wants to achieve
Self-disclosure
Objective
Noncontrollable costs
Standard
40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Goal
Storming
Workplace Ethics
Ground rules
41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Family and Medical Leave Act (FMLA)
Nonverbal communication
Networking
Core values
42. Refers to the need to feel a part of a group
Motivation
Inclusion
Certification
Evacuation
43. Shows which job classifications are essential or primary to staff and which are secondary
Compensation
Professional Development
Internal communication
Deployment chart
44. Refines the vision statement by stating the purpose of the organization to employees and customers
Workplace Ethics
Voluntary termination
Teamwork
Mission Statement
45. A method of collecting ideas from all participants without criticism or judgment
Goal
Noncontrollable costs
Merit pay
Brainstorming
46. A catastrophe that cannot be stopped from happening
Standard
Unpreventable crisis
Bonuses
Message
47. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Personal treatment
Sales projections
Stress Management
Parking lot
48. Describes what an organization wants to become and why it exists
Commissions
Inclusion
Vision Statement
Supporting
49. The medium through which the message will be communicated
Federal-State Unemployment Compensation Laws
Information sender
Professionalism
Message channel
50. A conversation without prepared questions
Unstructured exit interview
Alternative
Team
Networking
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