Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






2. Any message presented to staff to create a cohesive and productive workforce






3. The process of removing customers and employees from the premises when a crisis occurs






4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






5. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






6. Govern unemployment compensation






7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






8. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






9. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






10. Factors that incite an employee to put out more effort and enthusiasm for his or her job






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. The procedure and guidelines for employees to follow when they want time off from work






13. A template used for creating weekly employee schedules






14. The many expressions and movements of a speaker that convey additional information about the message being given






15. A meeting between the employer and employee when the employee leaves the company






16. Dollar amounts in addition to the regular wage and salary






17. An additional sum paid to an employee whose work is superior and whose services are valued






18. Developing the message to be sent






19. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






20. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






21. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






22. A method of collecting ideas from all participants without criticism or judgment






23. Discussion between involved people with the goal of reaching an agreement that both can accept






24. A specific description or statement of what a manager wants to achieve






25. A catastrophe that cannot be stopped from happening






26. Team members can analyze and solve problems effectively together






27. To explore all of a problem's potential causes






28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






29. An assembly of people for the purpose of discussing or making decisions about some topics






30. Statements of desired results






31. Providing encouragement - listening more than telling - and promoting team discussions






32. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






33. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






35. The execution of processes and the use of tools that increase a person's efficiency and productivity






36. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






37. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






38. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






39. Simply an account of past sales volumes in a foodservice operation






40. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






41. A strategy of steps to carry out so that a problem does not recur






42. A criterion set by management that measures the quality and quantity of an employee's work






43. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






44. An event that happens without warning and normally affects a number of people






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. Personal characteristics that are work-related






47. The originator and developer of the information that will be communicated






48. Refers to the need to develop relationships with people as individuals or in groups






49. Refines the vision statement by stating the purpose of the organization to employees and customers






50. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how