Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






2. Costs that management can control






3. A chart that shows employees what days and hours they are expected to work






4. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






5. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






6. A template used for creating weekly employee schedules






7. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






8. Factors that incite an employee to put out more effort and enthusiasm for his or her job






9. To plan or appoint employees to work at a certain time and date






10. The environment that a message travels through






11. Brief meetings in which the goal is to decide and commit to action






12. A criterion set by management that measures the quality and quantity of an employee's work






13. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






14. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






15. The standards of conduct or set of values and principles an individual or organization applies to work






16. Includes key personnel to be notified in the event of a crisis - such as each member of management






17. A meeting between the employer and employee when the employee leaves the company






18. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






19. All aspects of the project are evaluated






20. Uses a definite format that involves a set of questions to chart the employee's response






21. The process of removing customers and employees from the premises when a crisis occurs






22. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






24. Guidelines and procedures that explain how employees must notify management if they are unable to work






25. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






26. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






27. Developing the message to be sent






28. An assembly of people for the purpose of discussing or making decisions about some topics






29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






30. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






31. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






32. Refines the vision statement by stating the purpose of the organization to employees and customers






33. Discussion between involved people with the goal of reaching an agreement that both can accept






34. An estimate of future sales based on historical sales records and other information viewed as relevant by management






35. The act of identifying with the feelings - thoughts - or attitudes of another person






36. Any sound that interferes with clear reception






37. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






38. The receiver's process of translating the sender's message into a meaningful form






39. A specific point associated with an agenda item that needs some type of action performed






40. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






42. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






43. All types of wages combined with other rewards or benefits that the employee receives as part of a package






44. Occurs when an employee - of his or her own free will - decides to leave an organization






45. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






47. Sees team members settling their differences and developing more cohesive and trusting work relationships






48. The sum of activities a person performs to meet goals and/or to further his or her career






49. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






50. A specific description or statement of what a manager wants to achieve