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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Performance standard
Delegation
Formal communication
Professionalism
2. Meetings involving a group or team whose purpose is to tackle a problem
Action item
Structured exit interview
Professional Development
Problem-solving meetings
3. The environment that a message travels through
Mentor
Meeting
Message context
Benchmark
4. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Sales projections
Crew schedule
Mission Statement
Organizational communication
5. Someone who can play the role of a wise advisor for you
Mentor
Strategic priority
Structured exit interview
Brainstorming
6. Being unfairly partial to one or more employees
Forming
Shift leaders
Favoritism
Accountability
7. The budgeted dollar amount for each type of cost
Progressive disciplinary action
Standard
Problem-solving meetings
Leadership
8. The person for whom the communication is intended
Information receiver
Mission Statement
Forming
Spin
9. A strategy of steps to carry out so that a problem does not recur
Mediation
Benchmark
Action plan
Management
10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Organizational communication
Minutes
Motivation
Parking lot
11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Professional Development
Benchmark
Unpreventable crisis
Involuntary termination
12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Sexual harassment
Employee absence policy
Contingency plan
13. The main connection between the sender and receiver
Listening
Interpersonal communication
Parking lot
Message
14. Simply an account of past sales volumes in a foodservice operation
Accountability
Employee absence policy
Exit interview
Historical sales information
15. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Deployment chart
Value Statement
Motivators/Satisfiers
Management
16. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Unstructured exit interview
Semivariable costs
Fair Labor Standards Act (FLSA)
Sexual harassment
17. Represent a select few of the highest concerns of the company
Strategic priority
Formal communication
Brainstorming meetings
Personal treatment
18. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Cross-training
Organizational communication
Scheduling
19. Sees team members settling their differences and developing more cohesive and trusting work relationships
Message context
Controllable costs
Networking
Norming
20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Accountability
Brainstorming meetings
Preventable crisis
Performance review cycles
21. Costs that management cannot control
Information sender
Noncontrollable costs
Benchmark
Cross-training
22. A strategy to share information that the receiver would not normally know
Communication
Self-disclosure
Employee absence policy
Fair Labor Standards Act (FLSA)
23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Professionalism
Information receiver
Shift leaders
Brainstorming meetings
24. Simply stated criteria used to determine whether a goal has been met
Standard
Family and Medical Leave Act (FMLA)
Mission Statement
Compensation
25. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Controllable costs
Standard
Environmental noise
26. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Workplace Ethics
Stress
Mission Statement
Conflict resolution
27. The degree of responsibility an individual has to an activity
Accountability
Listening
Management
Networking
28. Someone who assists in making the meeting run easier
Call/emergency meetings
Alternative
Facilitator
Standard
29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Motivators/Satisfiers
Certification
Minutes
Benchmark
30. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Encoding
Norming
Media policy
31. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Information sender
Message channel
Information receiver
32. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Standard
Minutes
Vision Statement
Strategic priority
33. Occurs when an employee - of his or her own free will - decides to leave an organization
Accountability
Voluntary termination
Problem-solving team
Preventable crisis
34. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Bonuses
Empathy
Message channel
Wage
35. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Terminable acts
Affection
Empathy
Stress
36. Set by management to ensure the operation's profitability
Internal communication
Payroll standards
Root cause
Cross-functional team
37. Expand the responsibilities of a particular group of employees
Unpreventable crisis
Interfunctional team
Listening
Time Management
38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Interpersonal communication
Stress Management
Fair Labor Standards Act (FLSA)
39. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Formal communication
Strategic priority
Personal treatment
Debrief meeting
40. A standard by which something can be measured or judged
Management schedule
Action plan
Benchmark
Agenda
41. The receiver's process of translating the sender's message into a meaningful form
Master schedule
Benchmark
Encoding
Decoding
42. Refers to the need to develop relationships with people as individuals or in groups
Unpreventable crisis
Affection
Accountability
Mentor
43. Dollar amounts in addition to the regular wage and salary
Encoding
Organizational communication
Meeting
Bonuses
44. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Time Management
Contingency plan
Fair Labor Standards Act (FLSA)
Nepotism
45. A chart that shows which days and times the management staff is expected to work
Cross-training
Measurable results
Management schedule
Message
46. Developing the message to be sent
Next steps
Commissions
Encoding
Cross-training
47. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Contact list
Voluntary termination
Formal communication
Storming
48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Parking lot
Departmental/team objectives
Documentation
Mediation
49. A template used for creating weekly employee schedules
Master schedule
Next steps
Listening
Negotiation
50. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Warm-up activity
Individual performance of objectives
Evacuation
Crisis