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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of individuals who operate as a unit for an assigned task or goal
Problem
Motivation
Vision Statement
Team
2. Meals to be served
Inclusion
Strategic priority
Covers
Federal-State Unemployment Compensation Laws
3. Serve as a set of standards by which an organization operates
Meeting
Call/emergency meetings
Value Statement
Affection
4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Deployment chart
Meeting
Professionalism
Self-directed teams
5. The degree of responsibility an individual has to an activity
Preventable crisis
Organizational goals
Performing
Accountability
6. A catastrophe that can be precluded from happening
Preventable crisis
Stress Management
Shift leaders
Accountability
7. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Voluntary termination
Family and Medical Leave Act (FMLA)
Minutes
8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Covers
Norming
Meeting
Problem solving
9. Guidelines for conduct that have enduring and lasting value to a society or organization
Arbitration
Control
Internal communication
Principles
10. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Organizational communication
Management schedule
Conflict resolution
11. The procedure and guidelines for employees to follow when they want time off from work
Next steps
Internal communication
Time-off request policy
Terminable acts
12. The originator and developer of the information that will be communicated
Vision Statement
Information sender
Environmental noise
Mentor
13. Statements of desired results
Goal
Negotiation
Action item
Evacuation
14. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Information meetings
Time-off request policy
Organizational communication
15. Simply stated criteria used to determine whether a goal has been met
Standard
Supporting
Facilitator
Bonuses
16. A potential solution to a problem
Progressive disciplinary action
Call/emergency meetings
Internal communication
Alternative
17. These goals focus on broad statements of what the organization as a whole wants to achieve
Facilitator
Progressive disciplinary action
Organizational goals
Payroll standards
18. Team members can analyze and solve problems effectively together
Spin
Performing
Goal
Cross-functional team
19. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Information sender
Employee absence policy
Sexual harassment
Commissions
20. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Scheduling
Value Statement
Covers
21. Represent a select few of the highest concerns of the company
Next steps
Strategic priority
Self-disclosure
Problem-solving team
22. A catastrophe that cannot be stopped from happening
Planning
Nonverbal communication
Action item
Unpreventable crisis
23. These objectives link to the organizational goals and help produce the desired outcome
Noncontrollable costs
Planning
Departmental/team objectives
Collective bargaining agreement
24. Actions by an employee that typically cause immediate termination
Encoding
Benchmark
Terminable acts
Stress Management
25. Refers to the need to feel a part of a group
Organizational goals
Inclusion
Unpreventable crisis
Delegation
26. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Interfunctional team
Norming
Informal communication
Conflict resolution
27. A chart that shows which days and times the management staff is expected to work
Delegation
Norming
Management schedule
Problem-solving model
28. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Professionalism
Message context
Problem
29. A list of topics that will be reviewed or dealt with at a meeting
Internal communication
Teamwork
Listening
Agenda
30. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Goal
Delegation
Professionalism
31. A specific point associated with an agenda item that needs some type of action performed
Interfunctional team
Delegation
Action item
Standard
32. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Planning
Compensation
Brainstorming meetings
33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Performing
Directing
Performance review cycles
Noncontrollable costs
34. A standard by which something can be measured or judged
Contingency plan
Sales projections
Benchmark
Family and Medical Leave Act (FMLA)
35. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Crew schedule
Preventable crisis
Storming
Facilitator
36. Someone who can play the role of a wise advisor for you
Scheduling
Unpreventable crisis
Brainstorming meetings
Mentor
37. An event that happens without warning and normally affects a number of people
Crisis
Mission Statement
Informal communication
Message context
38. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Facilitator
Encoding
Certification
39. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Payroll standards
Brainstorming meetings
Workplace Ethics
Problem-solving model
40. A process of working with and through others to get a significant task or project completed
Arbitration
Information receiver
Delegation
Forming
41. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Action meetings
Semivariable costs
Call/emergency meetings
Nepotism
42. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Employee absence policy
Accountability
Progressive disciplinary action
43. Meetings involving a group or team whose purpose is to tackle a problem
Measurable results
Family and Medical Leave Act (FMLA)
Affection
Problem-solving meetings
44. Dollar amounts in addition to the regular wage and salary
Team
Directing
Bonuses
Fair Labor Standards Act (FLSA)
45. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Time-off request policy
Measurable results
Sexual harassment
Storming
46. The sum of activities a person performs to meet goals and/or to further his or her career
SWOT analysis
Team
Professional Development
Time Management
47. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Vision Statement
Organizational goals
Agenda
48. To plan or appoint employees to work at a certain time and date
Benchmark
Scheduling
Message channel
Budget
49. Being unfairly partial to one or more employees
Inclusion
Standard
Principles
Favoritism
50. A meeting between the employer and employee when the employee leaves the company
Exit interview
Time Management
Brainstorming meetings
Personal treatment