Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form






2. Someone who assists in making the meeting run easier






3. Costs that management cannot control






4. The act of identifying with the feelings - thoughts - or attitudes of another person






5. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






6. The execution of processes and the use of tools that increase a person's efficiency and productivity






7. To plan or appoint employees to work at a certain time and date






8. Statements of desired results






9. Sees team members settling their differences and developing more cohesive and trusting work relationships






10. Any message presented to staff to create a cohesive and productive workforce






11. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






12. Refers to the need to feel a part of a group






13. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






14. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






15. Meetings involving a group or team whose purpose is to tackle a problem






16. Meetings that share communication






17. A catastrophe that cannot be stopped from happening






18. A strategy of steps to carry out so that a problem does not recur






19. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






20. Providing encouragement - listening more than telling - and promoting team discussions






21. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






22. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






24. Represent a select few of the highest concerns of the company






25. A potential solution to a problem






26. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






27. The action or situation that initiates the problem






28. Being unfairly partial to one or more employees






29. Simply an account of past sales volumes in a foodservice operation






30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






31. All aspects of the project are evaluated






32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






33. A chart that shows employees what days and hours they are expected to work






34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






35. A standard by which something can be measured or judged






36. A question or situation that needs an answer or a solution






37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






38. A conversation without prepared questions






39. The main connection between the sender and receiver






40. The originator and developer of the information that will be communicated






41. A list of topics that will be reviewed or dealt with at a meeting






42. Dollar amounts in addition to the regular wage and salary






43. The standards of conduct or set of values and principles an individual or organization applies to work






44. A strategy to share information that the receiver would not normally know






45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






46. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






47. Discussion between involved people with the goal of reaching an agreement that both can accept






48. An estimate of future sales based on historical sales records and other information viewed as relevant by management






49. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






50. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization