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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form
Facilitator
Decoding
Deployment chart
Next steps
2. Someone who assists in making the meeting run easier
Spin
Networking
Unstructured exit interview
Facilitator
3. Costs that management cannot control
Warm-up activity
Noncontrollable costs
Preventable crisis
Delegation
4. The act of identifying with the feelings - thoughts - or attitudes of another person
Time Management
Agenda
Empathy
Nonverbal communication
5. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Debrief meeting
Planning
Strategic priority
Message
6. The execution of processes and the use of tools that increase a person's efficiency and productivity
Value Statement
Professionalism
Time Management
Time-off request policy
7. To plan or appoint employees to work at a certain time and date
Scheduling
Goal
Delegation
Interpersonal communication
8. Statements of desired results
Brainstorming
Crisis
Time Management
Goal
9. Sees team members settling their differences and developing more cohesive and trusting work relationships
Covers
Bonuses
Norming
Mission Statement
10. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Nonverbal communication
Alternative
Sales projections
11. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Contact list
Core values
Control
Message
12. Refers to the need to feel a part of a group
Inclusion
Family and Medical Leave Act (FMLA)
Individual performance of objectives
Wage
13. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Decoding
Negotiation
Strategic priority
14. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Documentation
Stress Management
Motivation
15. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Structured exit interview
Conflict resolution
Interpersonal communication
16. Meetings that share communication
Information meetings
Management schedule
Storming
Deployment chart
17. A catastrophe that cannot be stopped from happening
Affection
Self-disclosure
Supporting
Unpreventable crisis
18. A strategy of steps to carry out so that a problem does not recur
Certification
Voluntary termination
Action plan
Action meetings
19. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Problem-solving team
Message channel
Employee absence policy
20. Providing encouragement - listening more than telling - and promoting team discussions
Arbitration
Sexual harassment
Supporting
Informal communication
21. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Brainstorming meetings
Sexual harassment
Bonuses
Fair Labor Standards Act (FLSA)
22. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Accountability
Organizational communication
Teamwork
Individual performance of objectives
23. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Budget
Objective
Sexual harassment
Shift leaders
24. Represent a select few of the highest concerns of the company
Bonuses
Strategic priority
Contingency plan
Evacuation
25. A potential solution to a problem
Favoritism
Certification
Fair Labor Standards Act (FLSA)
Alternative
26. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Sales projections
Communication
Mission Statement
Forming
27. The action or situation that initiates the problem
Decoding
Networking
Message
Root cause
28. Being unfairly partial to one or more employees
Negotiation
Favoritism
Departmental/team objectives
Salaries
29. Simply an account of past sales volumes in a foodservice operation
Forming
Value Statement
Historical sales information
Departmental/team objectives
30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Arbitration
Vision Statement
Ground rules
Mission Statement
31. All aspects of the project are evaluated
Debrief meeting
Historical sales information
Structured exit interview
Inclusion
32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Goal
Semivariable costs
Covers
Next steps
33. A chart that shows employees what days and hours they are expected to work
Crew schedule
Collective bargaining agreement
Work styles
Brainstorming meetings
34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Interpersonal communication
Crisis
Media policy
Informal communication
35. A standard by which something can be measured or judged
Vision Statement
Information meetings
Master schedule
Benchmark
36. A question or situation that needs an answer or a solution
Ground rules
Message context
Call/emergency meetings
Problem
37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Problem-solving team
Empathy
Media policy
Forming
38. A conversation without prepared questions
Inclusion
Commissions
Unstructured exit interview
Empathy
39. The main connection between the sender and receiver
Message
Value Statement
Message channel
Controllable costs
40. The originator and developer of the information that will be communicated
Core values
Information sender
Cross-functional team
Parking lot
41. A list of topics that will be reviewed or dealt with at a meeting
Storming
Brainstorming meetings
Crew schedule
Agenda
42. Dollar amounts in addition to the regular wage and salary
Professionalism
Covers
Information meetings
Bonuses
43. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Teamwork
Bonuses
Delegation
44. A strategy to share information that the receiver would not normally know
Self-directed teams
Self-disclosure
Management schedule
Call/emergency meetings
45. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Workplace Ethics
Facilitator
Directing
46. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Encoding
Management schedule
Contingency plan
47. Discussion between involved people with the goal of reaching an agreement that both can accept
Environmental noise
Negotiation
Teamwork
Interpersonal communication
48. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Involuntary termination
Budget
Sales projections
Problem
49. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Debrief meeting
Problem-solving model
Alternative
Management
50. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Forming
Mentor
Exit interview
Conflict resolution