Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The environment that a message travels through






2. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






3. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






4. Costs that management cannot control






5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






6. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






7. Guidelines and procedures that explain how employees must notify management if they are unable to work






8. Set by management to ensure the operation's profitability






9. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






10. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






11. Any sound that interferes with clear reception






12. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






13. Tend to be associated with management positions since they are fixed dollar amounts for compensation






14. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






15. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






16. The person for whom the communication is intended






17. A template used for creating weekly employee schedules






18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






19. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






20. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






21. Created for the specific purpose of solving an immediate problem






22. Govern unemployment compensation






23. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






26. Any message presented to staff to create a cohesive and productive workforce






27. A strategy of steps to carry out so that a problem does not recur






28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






29. A catastrophe that can be precluded from happening






30. Factors that incite an employee to put out more effort and enthusiasm for his or her job






31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






32. All aspects of the project are evaluated






33. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






34. Guidelines for conduct that have enduring and lasting value to a society or organization






35. A criterion set by management that measures the quality and quantity of an employee's work






36. Personal characteristics that are work-related






37. Discussion between involved people with the goal of reaching an agreement that both can accept






38. The originator and developer of the information that will be communicated






39. Being unfairly partial to one or more employees






40. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






41. Sees team members settling their differences and developing more cohesive and trusting work relationships






42. Expand the responsibilities of a particular group of employees






43. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






44. Actions by an employee that typically cause immediate termination






45. An assembly of people for the purpose of discussing or making decisions about some topics






46. Developing the message to be sent






47. Putting a positive thought into the public's mind following a negative situation






48. An event that happens without warning and normally affects a number of people






49. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






50. Meetings involving a group or team whose purpose is to tackle a problem