Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An assembly of people for the purpose of discussing or making decisions about some topics






2. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






3. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






4. These objectives link to the organizational goals and help produce the desired outcome






5. A group of individuals who operate as a unit for an assigned task or goal






6. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






7. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






8. Any sound that interferes with clear reception






9. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






10. Intact work units of a small group of employees who manage many daily operational issues with little supervision






11. Meetings that share communication






12. Actions by an employee that typically cause immediate termination






13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






15. The originator and developer of the information that will be communicated






16. Developing the message to be sent






17. A report written by management reiterating the problem and its solution






18. Personal characteristics that are work-related






19. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






20. To explore all of a problem's potential causes






21. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






22. The execution of processes and the use of tools that increase a person's efficiency and productivity






23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






24. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






25. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






26. A method of collecting ideas from all participants without criticism or judgment






27. A list of topics that will be reviewed or dealt with at a meeting






28. Sees team members settling their differences and developing more cohesive and trusting work relationships






29. To plan or appoint employees to work at a certain time and date






30. The budgeted dollar amount for each type of cost






31. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






32. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






33. Costs that management cannot control






34. A standard by which something can be measured or judged






35. Refines the vision statement by stating the purpose of the organization to employees and customers






36. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






37. Meals to be served






38. The act of identifying with the feelings - thoughts - or attitudes of another person






39. All aspects of the project are evaluated






40. Simply stated criteria used to determine whether a goal has been met






41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






42. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






43. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






44. Discussion between involved people with the goal of reaching an agreement that both can accept






45. Any message presented to staff to create a cohesive and productive workforce






46. Expand the responsibilities of a particular group of employees






47. Factors that incite an employee to put out more effort and enthusiasm for his or her job






48. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






49. Simply an account of past sales volumes in a foodservice operation






50. Occurs when an employee - of his or her own free will - decides to leave an organization