SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem
Problem-solving meetings
Root cause
Documentation
Spin
2. Describes what an organization wants to become and why it exists
Norming
Salaries
Facilitator
Vision Statement
3. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Mentor
Salaries
Time-off request policy
Problem
4. To explore all of a problem's potential causes
Problem-solving team
Deployment chart
Problem-solving model
Noncontrollable costs
5. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Nonverbal communication
Fair Labor Standards Act (FLSA)
Management
SWOT analysis
6. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Mission Statement
Alternative
Directing
Problem solving
7. An event that happens without warning and normally affects a number of people
Motivation
Historical sales information
Professionalism
Crisis
8. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Stress
Teamwork
Minutes
Call/emergency meetings
9. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Team
Teamwork
Media policy
Parking lot
10. A list of topics that will be reviewed or dealt with at a meeting
Planning
Agenda
Brainstorming
Family and Medical Leave Act (FMLA)
11. A report written by management reiterating the problem and its solution
Debrief meeting
Alternative
Historical sales information
Documentation
12. A strategy of steps to carry out so that a problem does not recur
Covers
Debrief meeting
Message channel
Action plan
13. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Progressive disciplinary action
Management
Root cause
14. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Collective bargaining agreement
Professionalism
Stress
Mentor
15. Uses a definite format that involves a set of questions to chart the employee's response
Self-disclosure
Mentor
Structured exit interview
Performance standard
16. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Planning
Stress Management
Forming
Organizational goals
17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Action plan
Formal communication
Leadership
Stress
18. A standard by which something can be measured or judged
Ground rules
Message
Problem solving
Benchmark
19. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Organizational communication
Root cause
Problem-solving model
Directing
20. Costs that management cannot control
Principles
Noncontrollable costs
Preventable crisis
Delegation
21. To plan or appoint employees to work at a certain time and date
Merit pay
Scheduling
Unstructured exit interview
Favoritism
22. An additional sum paid to an employee whose work is superior and whose services are valued
Agenda
Scheduling
Merit pay
Storming
23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Supporting
Environmental noise
Interpersonal communication
Management schedule
24. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Storming
Environmental noise
Networking
25. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Voluntary termination
Networking
Deployment chart
Control
26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Contact list
Structured exit interview
Spin
Family and Medical Leave Act (FMLA)
27. A chart that shows which days and times the management staff is expected to work
Bonuses
Organizational goals
Management schedule
Brainstorming
28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Conflict resolution
Departmental/team objectives
Storming
29. A potential solution to a problem
Information meetings
Alternative
Supporting
Facilitator
30. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Affection
Progressive disciplinary action
Message
31. The process of removing customers and employees from the premises when a crisis occurs
Contact list
Empathy
Evacuation
Noncontrollable costs
32. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Message
Contact list
Parking lot
33. The execution of processes and the use of tools that increase a person's efficiency and productivity
Forming
Norming
Debrief meeting
Time Management
34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Media policy
Stress Management
Informal communication
Objective
35. A catastrophe that can be precluded from happening
Preventable crisis
Workplace Ethics
Action item
Master schedule
36. Statements of desired results
Goal
Management schedule
Planning
Message context
37. Actions by an employee that typically cause immediate termination
Organizational goals
Media policy
Terminable acts
Compensation
38. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Listening
Parking lot
Crisis
Mission Statement
39. The main connection between the sender and receiver
SWOT analysis
Message
Meeting
Next steps
40. Guidelines for conduct that have enduring and lasting value to a society or organization
Individual performance of objectives
Principles
Noncontrollable costs
Preventable crisis
41. Any sound that interferes with clear reception
Message context
Employee absence policy
Environmental noise
Time-off request policy
42. The procedure and guidelines for employees to follow when they want time off from work
Self-disclosure
Time-off request policy
Parking lot
Stress Management
43. Someone who can play the role of a wise advisor for you
Environmental noise
Mentor
Compensation
Shift leaders
44. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Organizational communication
Performing
Cross-functional team
45. Meals to be served
Vision Statement
Supporting
Federal-State Unemployment Compensation Laws
Covers
46. Set by management to ensure the operation's profitability
Payroll standards
Vision Statement
Problem-solving model
Arbitration
47. Brief meetings in which the goal is to decide and commit to action
Meeting
Action meetings
Workplace Ethics
Crew schedule
48. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Management schedule
Planning
Mission Statement
Involuntary termination
49. Simply an account of past sales volumes in a foodservice operation
Core values
Nonverbal communication
Historical sales information
Directing
50. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Mentor
Time-off request policy
Forming
Certification