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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set by management to ensure the operation's profitability
Team
Supporting
Payroll standards
Interfunctional team
2. Being unfairly partial to one or more employees
Bonuses
Favoritism
Cross-functional team
Benchmark
3. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Unstructured exit interview
Alternative
Collective bargaining agreement
Management schedule
4. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Management schedule
Unstructured exit interview
Merit pay
Self-directed teams
5. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Action meetings
Performing
Warm-up activity
Cross-training
6. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Contingency plan
Performing
Stress Management
Leadership
7. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Motivation
Wage
Problem-solving team
8. Someone who assists in making the meeting run easier
Listening
Value Statement
Facilitator
Involuntary termination
9. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Master schedule
Problem solving
Controllable costs
Goal
10. Refers to the need to exercise leadership and apply authority over others
Control
Parking lot
Problem-solving model
Media policy
11. A template used for creating weekly employee schedules
Problem solving
Encoding
Interfunctional team
Master schedule
12. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Communication
Vision Statement
Work styles
13. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Compensation
Strategic priority
Facilitator
Arbitration
14. These goals focus on broad statements of what the organization as a whole wants to achieve
Unstructured exit interview
Directing
Personal treatment
Organizational goals
15. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Next steps
Performance standard
Internal communication
16. A strategy of steps to carry out so that a problem does not recur
Bonuses
Parking lot
Media policy
Action plan
17. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Strategic priority
SWOT analysis
Motivation
18. Brief meetings in which the goal is to decide and commit to action
Alternative
Communication
Action meetings
Listening
19. A catastrophe that cannot be stopped from happening
Favoritism
Communication
Unpreventable crisis
Interfunctional team
20. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Budget
Vision Statement
Progressive disciplinary action
Standard
21. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Action meetings
Semivariable costs
Work styles
Next steps
22. Dollar amounts in addition to the regular wage and salary
Problem
Payroll standards
Bonuses
Organizational communication
23. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Interpersonal communication
Problem
Message
24. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Message context
Nonverbal communication
Individual performance of objectives
Self-disclosure
25. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Delegation
Involuntary termination
Work styles
26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Information meetings
Agenda
Informal communication
27. Costs that management cannot control
Alternative
Scheduling
Semivariable costs
Noncontrollable costs
28. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Terminable acts
Time Management
Facilitator
29. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Standard
Documentation
Communication
30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Sexual harassment
Media policy
Mentor
31. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Informal communication
Merit pay
Involuntary termination
Problem-solving meetings
32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Mission Statement
Teamwork
Controllable costs
33. Actions by an employee that typically cause immediate termination
Shift leaders
Terminable acts
Parking lot
Unstructured exit interview
34. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Mediation
Problem-solving meetings
Salaries
35. Meetings involving a group or team whose purpose is to tackle a problem
Team
Fair Labor Standards Act (FLSA)
Crisis
Problem-solving meetings
36. Simply stated criteria used to determine whether a goal has been met
Standard
Time Management
Networking
Cross-functional team
37. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Information receiver
Interfunctional team
Employee absence policy
38. A strategy to share information that the receiver would not normally know
Master schedule
Self-disclosure
Budget
Parking lot
39. The person for whom the communication is intended
Information receiver
Exit interview
Information sender
Stress Management
40. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Individual performance of objectives
Problem solving
Brainstorming meetings
SWOT analysis
41. Discussion between involved people with the goal of reaching an agreement that both can accept
Encoding
Contact list
Negotiation
Scheduling
42. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Wage
Deployment chart
Sales projections
43. An additional sum paid to an employee whose work is superior and whose services are valued
Action plan
Merit pay
Professionalism
Mediation
44. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Crew schedule
Cross-functional team
Shift leaders
Self-directed teams
45. The execution of processes and the use of tools that increase a person's efficiency and productivity
Forming
Progressive disciplinary action
Crew schedule
Time Management
46. A specific point associated with an agenda item that needs some type of action performed
Arbitration
Encoding
Sales projections
Action item
47. The receiver's process of translating the sender's message into a meaningful form
Communication
Core values
Voluntary termination
Decoding
48. A chart that shows employees what days and hours they are expected to work
Crew schedule
Unstructured exit interview
Compensation
Inclusion
49. A meeting between the employer and employee when the employee leaves the company
Exit interview
Documentation
Norming
Unstructured exit interview
50. The environment that a message travels through
Message context
Inclusion
Next steps
Employee absence policy