Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






2. An estimate of future sales based on historical sales records and other information viewed as relevant by management






3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






4. Refers to the need to feel a part of a group






5. All types of wages combined with other rewards or benefits that the employee receives as part of a package






6. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






7. The main connection between the sender and receiver






8. The budgeted dollar amount for each type of cost






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. A meeting between the employer and employee when the employee leaves the company






11. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






12. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






13. Expand the responsibilities of a particular group of employees






14. The medium through which the message will be communicated






15. The many expressions and movements of a speaker that convey additional information about the message being given






16. Statements of desired results






17. Providing encouragement - listening more than telling - and promoting team discussions






18. The action or situation that initiates the problem






19. Meetings that share communication






20. Simply stated criteria used to determine whether a goal has been met






21. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






22. Refers to the need to develop relationships with people as individuals or in groups






23. Someone who can play the role of a wise advisor for you






24. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






25. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






26. A method of collecting ideas from all participants without criticism or judgment






27. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






28. Discussion between involved people with the goal of reaching an agreement that both can accept






29. Actions by an employee that typically cause immediate termination






30. Shows which job classifications are essential or primary to staff and which are secondary






31. Refines the vision statement by stating the purpose of the organization to employees and customers






32. Brief meetings in which the goal is to decide and commit to action






33. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






36. Govern unemployment compensation






37. The receiver's process of translating the sender's message into a meaningful form






38. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






40. The environment that a message travels through






41. Created for the specific purpose of solving an immediate problem






42. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






43. Developing the message to be sent






44. Team members can analyze and solve problems effectively together






45. A question or situation that needs an answer or a solution






46. Occurs when an employee - of his or her own free will - decides to leave an organization






47. Serve as a set of standards by which an organization operates






48. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






49. A quick - interactive activity that prepares people to focus on the meeting and its objectives






50. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization