Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of collecting ideas from all participants without criticism or judgment






2. The standards of conduct or set of values and principles an individual or organization applies to work






3. An event that happens without warning and normally affects a number of people






4. A criterion set by management that measures the quality and quantity of an employee's work






5. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






6. Any message presented to staff to create a cohesive and productive workforce






7. An additional sum paid to an employee whose work is superior and whose services are valued






8. A catastrophe that cannot be stopped from happening






9. Govern unemployment compensation






10. The process of removing customers and employees from the premises when a crisis occurs






11. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






12. Set by management to ensure the operation's profitability






13. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






14. Shows which job classifications are essential or primary to staff and which are secondary






15. Brief meetings in which the goal is to decide and commit to action






16. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






17. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






18. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






19. Personal characteristics that are work-related






20. Putting a positive thought into the public's mind following a negative situation






21. Meetings that share communication






22. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






23. A catastrophe that can be precluded from happening






24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






25. Actions by an employee that typically cause immediate termination






26. The budgeted dollar amount for each type of cost






27. Simply an account of past sales volumes in a foodservice operation






28. A report written by management reiterating the problem and its solution






29. To explore all of a problem's potential causes






30. Guidelines for conduct that have enduring and lasting value to a society or organization






31. Intact work units of a small group of employees who manage many daily operational issues with little supervision






32. Developing the message to be sent






33. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






34. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






35. Includes key personnel to be notified in the event of a crisis - such as each member of management






36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. All types of wages combined with other rewards or benefits that the employee receives as part of a package






39. The degree of responsibility an individual has to an activity






40. Discussion between involved people with the goal of reaching an agreement that both can accept






41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






42. A group of individuals who operate as a unit for an assigned task or goal






43. A chart that shows which days and times the management staff is expected to work






44. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






45. Costs that management can control






46. A chart that shows employees what days and hours they are expected to work






47. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






48. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






49. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






50. Dollar amounts in addition to the regular wage and salary