Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed






2. The action or situation that initiates the problem






3. Govern unemployment compensation






4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






5. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






6. A chart that shows employees what days and hours they are expected to work






7. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






8. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






9. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






10. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






11. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






13. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






14. A list of topics that will be reviewed or dealt with at a meeting






15. Refers to the need to feel a part of a group






16. A specific description or statement of what a manager wants to achieve






17. Any sound that interferes with clear reception






18. These objectives link to the organizational goals and help produce the desired outcome






19. An event that happens without warning and normally affects a number of people






20. An estimate of future sales based on historical sales records and other information viewed as relevant by management






21. Describes what an organization wants to become and why it exists






22. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






23. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






25. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






26. Meals to be served






27. Guidelines for conduct that have enduring and lasting value to a society or organization






28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






30. The main connection between the sender and receiver






31. Costs that management can control






32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






33. Developing the message to be sent






34. An additional sum paid to an employee whose work is superior and whose services are valued






35. The process of removing customers and employees from the premises when a crisis occurs






36. A chart that shows which days and times the management staff is expected to work






37. The many expressions and movements of a speaker that convey additional information about the message being given






38. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






40. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






41. Occurs when an employee - of his or her own free will - decides to leave an organization






42. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






43. Personal characteristics that are work-related






44. Discussion between involved people with the goal of reaching an agreement that both can accept






45. Simply an account of past sales volumes in a foodservice operation






46. Represent a select few of the highest concerns of the company






47. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






48. Serve as a set of standards by which an organization operates






49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






50. The receiver's process of translating the sender's message into a meaningful form