Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






2. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






3. To plan or appoint employees to work at a certain time and date






4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






5. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






6. The receiver's process of translating the sender's message into a meaningful form






7. Guidelines for conduct that have enduring and lasting value to a society or organization






8. All aspects of the project are evaluated






9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






10. The environment that a message travels through






11. A strategy to share information that the receiver would not normally know






12. Providing encouragement - listening more than telling - and promoting team discussions






13. A question or situation that needs an answer or a solution






14. The standards of conduct or set of values and principles an individual or organization applies to work






15. A template used for creating weekly employee schedules






16. Occurs when an employee - of his or her own free will - decides to leave an organization






17. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






18. A criterion set by management that measures the quality and quantity of an employee's work






19. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






20. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






22. Personal characteristics that are work-related






23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






24. Tend to be associated with management positions since they are fixed dollar amounts for compensation






25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






26. A group of individuals who operate as a unit for an assigned task or goal






27. Meetings that share communication






28. The originator and developer of the information that will be communicated






29. A catastrophe that can be precluded from happening






30. Being unfairly partial to one or more employees






31. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






32. An additional sum paid to an employee whose work is superior and whose services are valued






33. Any sound that interferes with clear reception






34. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






35. Any message presented to staff to create a cohesive and productive workforce






36. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






40. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






41. Someone who assists in making the meeting run easier






42. Guidelines and procedures that explain how employees must notify management if they are unable to work






43. Refines the vision statement by stating the purpose of the organization to employees and customers






44. The medium through which the message will be communicated






45. A catastrophe that cannot be stopped from happening






46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






47. A method of collecting ideas from all participants without criticism or judgment






48. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






49. A specific description or statement of what a manager wants to achieve






50. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting