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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any message presented to staff to create a cohesive and productive workforce






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. The originator and developer of the information that will be communicated






4. The execution of processes and the use of tools that increase a person's efficiency and productivity






5. Tend to be associated with management positions since they are fixed dollar amounts for compensation






6. These goals focus on broad statements of what the organization as a whole wants to achieve






7. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






8. The procedure and guidelines for employees to follow when they want time off from work






9. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






10. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






11. Developing the message to be sent






12. Being unfairly partial to one or more employees






13. Refers to the need to feel a part of a group






14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






15. A list of topics that will be reviewed or dealt with at a meeting






16. A template used for creating weekly employee schedules






17. Intact work units of a small group of employees who manage many daily operational issues with little supervision






18. The act of identifying with the feelings - thoughts - or attitudes of another person






19. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






20. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






21. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






22. The many expressions and movements of a speaker that convey additional information about the message being given






23. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






24. Meals to be served






25. A report written by management reiterating the problem and its solution






26. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






27. A process of working with and through others to get a significant task or project completed






28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






29. The environment that a message travels through






30. The process of removing customers and employees from the premises when a crisis occurs






31. A criterion set by management that measures the quality and quantity of an employee's work






32. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






33. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






34. Dollar amounts in addition to the regular wage and salary






35. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






36. Uses a definite format that involves a set of questions to chart the employee's response






37. To explore all of a problem's potential causes






38. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






39. A method of collecting ideas from all participants without criticism or judgment






40. Expand the responsibilities of a particular group of employees






41. Sees team members settling their differences and developing more cohesive and trusting work relationships






42. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






43. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






44. Refers to the need to develop relationships with people as individuals or in groups






45. Govern unemployment compensation






46. Someone who assists in making the meeting run easier






47. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






48. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






49. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






50. A chart that shows employees what days and hours they are expected to work






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