Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






3. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






4. Costs that management cannot control






5. Someone who can play the role of a wise advisor for you






6. Refers to the need to exercise leadership and apply authority over others






7. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






8. A process of working with and through others to get a significant task or project completed






9. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






10. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






11. Govern unemployment compensation






12. A question or situation that needs an answer or a solution






13. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






14. The act of identifying with the feelings - thoughts - or attitudes of another person






15. A meeting between the employer and employee when the employee leaves the company






16. A specific point associated with an agenda item that needs some type of action performed






17. The main connection between the sender and receiver






18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






19. Uses a definite format that involves a set of questions to chart the employee's response






20. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






21. The action or situation that initiates the problem






22. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






23. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






24. The many expressions and movements of a speaker that convey additional information about the message being given






25. An assembly of people for the purpose of discussing or making decisions about some topics






26. Discussion between involved people with the goal of reaching an agreement that both can accept






27. Describes what an organization wants to become and why it exists






28. A group of individuals who operate as a unit for an assigned task or goal






29. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






30. The procedure and guidelines for employees to follow when they want time off from work






31. Guidelines and procedures that explain how employees must notify management if they are unable to work






32. Created for the specific purpose of solving an immediate problem






33. Dollar amounts in addition to the regular wage and salary






34. Set by management to ensure the operation's profitability






35. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






36. A method of collecting ideas from all participants without criticism or judgment






37. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






39. The budgeted dollar amount for each type of cost






40. Brief meetings in which the goal is to decide and commit to action






41. These objectives link to the organizational goals and help produce the desired outcome






42. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






43. An additional sum paid to an employee whose work is superior and whose services are valued






44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






45. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






46. Simply stated criteria used to determine whether a goal has been met






47. Putting a positive thought into the public's mind following a negative situation






48. Includes key personnel to be notified in the event of a crisis - such as each member of management






49. Providing encouragement - listening more than telling - and promoting team discussions






50. Process in which a third party listens and reviews facts and makes a decision to settle the conflict