Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meals to be served






2. A catastrophe that cannot be stopped from happening






3. These objectives link to the organizational goals and help produce the desired outcome






4. Putting a positive thought into the public's mind following a negative situation






5. A group of individuals who operate as a unit for an assigned task or goal






6. A chart that shows employees what days and hours they are expected to work






7. An assembly of people for the purpose of discussing or making decisions about some topics






8. Costs that management cannot control






9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






10. Dollar amounts in addition to the regular wage and salary






11. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






12. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






13. The degree of responsibility an individual has to an activity






14. The medium through which the message will be communicated






15. Occurs when an employee - of his or her own free will - decides to leave an organization






16. Sees team members settling their differences and developing more cohesive and trusting work relationships






17. The originator and developer of the information that will be communicated






18. Refines the vision statement by stating the purpose of the organization to employees and customers






19. Any sound that interferes with clear reception






20. Shows which job classifications are essential or primary to staff and which are secondary






21. Someone who assists in making the meeting run easier






22. Uses a definite format that involves a set of questions to chart the employee's response






23. Being unfairly partial to one or more employees






24. Team members can analyze and solve problems effectively together






25. An event that happens without warning and normally affects a number of people






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






29. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






30. The process of removing customers and employees from the premises when a crisis occurs






31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






32. A chart that shows which days and times the management staff is expected to work






33. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






34. A list of topics that will be reviewed or dealt with at a meeting






35. The budgeted dollar amount for each type of cost






36. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






37. The main connection between the sender and receiver






38. Personal characteristics that are work-related






39. To explore all of a problem's potential causes






40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






41. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






42. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






43. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






44. Refers to the need to feel a part of a group






45. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






47. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






48. Serve as a set of standards by which an organization operates






49. The many expressions and movements of a speaker that convey additional information about the message being given






50. Any message presented to staff to create a cohesive and productive workforce