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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work






2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






3. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






4. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






5. Intact work units of a small group of employees who manage many daily operational issues with little supervision






6. Developing the message to be sent






7. Sees team members settling their differences and developing more cohesive and trusting work relationships






8. Meetings that share communication






9. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






10. The environment that a message travels through






11. A chart that shows employees what days and hours they are expected to work






12. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






13. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






14. Refines the vision statement by stating the purpose of the organization to employees and customers






15. A catastrophe that can be precluded from happening






16. The person for whom the communication is intended






17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






18. Uses a definite format that involves a set of questions to chart the employee's response






19. Shows which job classifications are essential or primary to staff and which are secondary






20. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






21. A quick - interactive activity that prepares people to focus on the meeting and its objectives






22. An estimate of future sales based on historical sales records and other information viewed as relevant by management






23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






24. Serve as a set of standards by which an organization operates






25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






26. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






27. Refers to the need to develop relationships with people as individuals or in groups






28. Guidelines and procedures that explain how employees must notify management if they are unable to work






29. Any sound that interferes with clear reception






30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






31. A report written by management reiterating the problem and its solution






32. The process of removing customers and employees from the premises when a crisis occurs






33. Someone who assists in making the meeting run easier






34. Describes what an organization wants to become and why it exists






35. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






36. Includes key personnel to be notified in the event of a crisis - such as each member of management






37. Statements of desired results






38. Personal characteristics that are work-related






39. Dollar amounts in addition to the regular wage and salary






40. Putting a positive thought into the public's mind following a negative situation






41. An additional sum paid to an employee whose work is superior and whose services are valued






42. Providing encouragement - listening more than telling - and promoting team discussions






43. The act of identifying with the feelings - thoughts - or attitudes of another person






44. A process of working with and through others to get a significant task or project completed






45. A conversation without prepared questions






46. A strategy to share information that the receiver would not normally know






47. Discussion between involved people with the goal of reaching an agreement that both can accept






48. A template used for creating weekly employee schedules






49. The many expressions and movements of a speaker that convey additional information about the message being given






50. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals







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Can you answer 50 questions in 15 minutes?


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