Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem






2. Providing encouragement - listening more than telling - and promoting team discussions






3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






4. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






5. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






6. Developing the message to be sent






7. Describes what an organization wants to become and why it exists






8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






9. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






10. Set by management to ensure the operation's profitability






11. Factors that incite an employee to put out more effort and enthusiasm for his or her job






12. Any message presented to staff to create a cohesive and productive workforce






13. A template used for creating weekly employee schedules






14. Tend to be associated with management positions since they are fixed dollar amounts for compensation






15. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






16. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






17. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






19. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






20. Actions by an employee that typically cause immediate termination






21. Simply an account of past sales volumes in a foodservice operation






22. These objectives link to the organizational goals and help produce the desired outcome






23. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






24. Guidelines and procedures that explain how employees must notify management if they are unable to work






25. These goals focus on broad statements of what the organization as a whole wants to achieve






26. Someone who can play the role of a wise advisor for you






27. Any sound that interferes with clear reception






28. A group of individuals who operate as a unit for an assigned task or goal






29. A list of topics that will be reviewed or dealt with at a meeting






30. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






31. Simply stated criteria used to determine whether a goal has been met






32. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






33. Someone who assists in making the meeting run easier






34. Costs that management cannot control






35. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






36. The sum of activities a person performs to meet goals and/or to further his or her career






37. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






38. The act of identifying with the feelings - thoughts - or attitudes of another person






39. Includes key personnel to be notified in the event of a crisis - such as each member of management






40. The budgeted dollar amount for each type of cost






41. Expand the responsibilities of a particular group of employees






42. Uses a definite format that involves a set of questions to chart the employee's response






43. Refers to the need to develop relationships with people as individuals or in groups






44. Statements of desired results






45. A chart that shows which days and times the management staff is expected to work






46. A specific point associated with an agenda item that needs some type of action performed






47. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






48. An additional sum paid to an employee whose work is superior and whose services are valued






49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy