Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






2. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






4. Simply an account of past sales volumes in a foodservice operation






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






7. Created for the specific purpose of solving an immediate problem






8. An assembly of people for the purpose of discussing or making decisions about some topics






9. Actions by an employee that typically cause immediate termination






10. To explore all of a problem's potential causes






11. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






12. Meetings that share communication






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






15. Occurs when an employee - of his or her own free will - decides to leave an organization






16. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






17. Refers to the need to feel a part of a group






18. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






19. Simply stated criteria used to determine whether a goal has been met






20. A strategy of steps to carry out so that a problem does not recur






21. A catastrophe that cannot be stopped from happening






22. Any sound that interferes with clear reception






23. Discussion between involved people with the goal of reaching an agreement that both can accept






24. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






25. Includes key personnel to be notified in the event of a crisis - such as each member of management






26. A chart that shows which days and times the management staff is expected to work






27. Guidelines and procedures that explain how employees must notify management if they are unable to work






28. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






29. Meals to be served






30. A strategy to share information that the receiver would not normally know






31. Someone who can play the role of a wise advisor for you






32. Brief meetings in which the goal is to decide and commit to action






33. The standards of conduct or set of values and principles an individual or organization applies to work






34. Team members can analyze and solve problems effectively together






35. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






36. The action or situation that initiates the problem






37. Developing the message to be sent






38. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






39. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






40. Expand the responsibilities of a particular group of employees






41. Refers to the need to exercise leadership and apply authority over others






42. An event that happens without warning and normally affects a number of people






43. A standard by which something can be measured or judged






44. Personal characteristics that are work-related






45. Factors that incite an employee to put out more effort and enthusiasm for his or her job






46. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






47. Costs that management cannot control






48. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






49. The act of identifying with the feelings - thoughts - or attitudes of another person






50. Govern unemployment compensation