Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of collecting ideas from all participants without criticism or judgment






2. These objectives link to the organizational goals and help produce the desired outcome






3. Expand the responsibilities of a particular group of employees






4. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






5. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






6. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






7. Represent a select few of the highest concerns of the company






8. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






9. The main connection between the sender and receiver






10. The execution of processes and the use of tools that increase a person's efficiency and productivity






11. Factors that incite an employee to put out more effort and enthusiasm for his or her job






12. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






13. All types of wages combined with other rewards or benefits that the employee receives as part of a package






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. A question or situation that needs an answer or a solution






16. Someone who assists in making the meeting run easier






17. The sum of activities a person performs to meet goals and/or to further his or her career






18. The action or situation that initiates the problem






19. An assembly of people for the purpose of discussing or making decisions about some topics






20. Meetings that share communication






21. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






22. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






23. Set by management to ensure the operation's profitability






24. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






25. The receiver's process of translating the sender's message into a meaningful form






26. Simply an account of past sales volumes in a foodservice operation






27. Refers to the need to feel a part of a group






28. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






29. A group of individuals who operate as a unit for an assigned task or goal






30. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






31. Includes key personnel to be notified in the event of a crisis - such as each member of management






32. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






33. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






34. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






35. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






36. The standards of conduct or set of values and principles an individual or organization applies to work






37. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






38. The process of removing customers and employees from the premises when a crisis occurs






39. Any sound that interferes with clear reception






40. Uses a definite format that involves a set of questions to chart the employee's response






41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






42. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






44. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






45. Personal characteristics that are work-related






46. To explore all of a problem's potential causes






47. Refers to the need to develop relationships with people as individuals or in groups






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






50. The originator and developer of the information that will be communicated