Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To explore all of a problem's potential causes






2. The medium through which the message will be communicated






3. Created for the specific purpose of solving an immediate problem






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. A list of topics that will be reviewed or dealt with at a meeting






6. Set by management to ensure the operation's profitability






7. A report written by management reiterating the problem and its solution






8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






9. Includes key personnel to be notified in the event of a crisis - such as each member of management






10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






11. Shows which job classifications are essential or primary to staff and which are secondary






12. The environment that a message travels through






13. Dollar amounts in addition to the regular wage and salary






14. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






15. Serve as a set of standards by which an organization operates






16. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






17. An assembly of people for the purpose of discussing or making decisions about some topics






18. A chart that shows employees what days and hours they are expected to work






19. Actions by an employee that typically cause immediate termination






20. The degree of responsibility an individual has to an activity






21. A specific description or statement of what a manager wants to achieve






22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






23. Guidelines for conduct that have enduring and lasting value to a society or organization






24. Team members can analyze and solve problems effectively together






25. An event that happens without warning and normally affects a number of people






26. All aspects of the project are evaluated






27. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






29. A method of collecting ideas from all participants without criticism or judgment






30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






31. Describes what an organization wants to become and why it exists






32. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






33. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






35. Intact work units of a small group of employees who manage many daily operational issues with little supervision






36. Being unfairly partial to one or more employees






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. Meetings that share communication






39. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






40. Putting a positive thought into the public's mind following a negative situation






41. A potential solution to a problem






42. A group of individuals who operate as a unit for an assigned task or goal






43. A chart that shows which days and times the management staff is expected to work






44. Represent a select few of the highest concerns of the company






45. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






46. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






48. Uses a definite format that involves a set of questions to chart the employee's response






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. A question or situation that needs an answer or a solution