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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Deployment chart
Merit pay
Family and Medical Leave Act (FMLA)
2. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Message context
Documentation
Voluntary termination
3. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Principles
Work styles
Fair Labor Standards Act (FLSA)
Commissions
4. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Measurable results
Mentor
Cross-training
Professionalism
5. The sum of activities a person performs to meet goals and/or to further his or her career
Documentation
Professional Development
Preventable crisis
Organizational goals
6. A standard by which something can be measured or judged
Supporting
Benchmark
Accountability
Brainstorming
7. Serve as a set of standards by which an organization operates
Brainstorming
Call/emergency meetings
Value Statement
Listening
8. A method of collecting ideas from all participants without criticism or judgment
Empathy
Goal
Facilitator
Brainstorming
9. The degree of responsibility an individual has to an activity
Facilitator
Unstructured exit interview
Accountability
Debrief meeting
10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Message context
Unpreventable crisis
Brainstorming
11. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Involuntary termination
Employee absence policy
Problem-solving team
12. The standards of conduct or set of values and principles an individual or organization applies to work
Exit interview
Nonverbal communication
Salaries
Workplace Ethics
13. Refers to the need to develop relationships with people as individuals or in groups
Leadership
Interpersonal communication
Departmental/team objectives
Affection
14. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Structured exit interview
Brainstorming meetings
Fair Labor Standards Act (FLSA)
Salaries
15. Simply stated criteria used to determine whether a goal has been met
Individual performance of objectives
Semivariable costs
Environmental noise
Standard
16. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Progressive disciplinary action
Delegation
Problem-solving meetings
17. Occurs when an employee - of his or her own free will - decides to leave an organization
Information meetings
Voluntary termination
Networking
Spin
18. To explore all of a problem's potential causes
Root cause
Problem-solving model
Principles
Value Statement
19. To plan or appoint employees to work at a certain time and date
Master schedule
Scheduling
Action plan
Covers
20. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Professional Development
Interfunctional team
Problem solving
Wage
21. A strategy of steps to carry out so that a problem does not recur
Workplace Ethics
Parking lot
Action plan
Compensation
22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Personal treatment
Favoritism
Communication
Ground rules
23. The environment that a message travels through
Delegation
Performance review cycles
Budget
Message context
24. The many expressions and movements of a speaker that convey additional information about the message being given
Evacuation
Nonverbal communication
Exit interview
Directing
25. An additional sum paid to an employee whose work is superior and whose services are valued
Networking
Merit pay
Preventable crisis
Call/emergency meetings
26. Simply an account of past sales volumes in a foodservice operation
Message context
Salaries
Historical sales information
Informal communication
27. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Management schedule
Performance standard
Call/emergency meetings
Agenda
28. A conversation without prepared questions
Unstructured exit interview
Action meetings
Objective
Teamwork
29. Meals to be served
Commissions
Covers
Historical sales information
Inclusion
30. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Historical sales information
Informal communication
Goal
31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Message context
Formal communication
Voluntary termination
Controllable costs
32. The execution of processes and the use of tools that increase a person's efficiency and productivity
Facilitator
Listening
Time Management
Performance review cycles
33. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Message channel
Control
Standard
34. Team members can analyze and solve problems effectively together
Personal treatment
Payroll standards
Performing
Evacuation
35. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Deployment chart
Mediation
Message channel
Encoding
36. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Bonuses
Shift leaders
Forming
Documentation
37. The procedure and guidelines for employees to follow when they want time off from work
Listening
Mediation
Time-off request policy
Measurable results
38. A catastrophe that can be precluded from happening
Objective
Action meetings
Preventable crisis
Root cause
39. Costs that management can control
Meeting
Controllable costs
Debrief meeting
Nonverbal communication
40. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Standard
Meeting
Sales projections
Ground rules
41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Teamwork
Cross-functional team
Action plan
Objective
42. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Problem solving
Directing
Evacuation
Shift leaders
43. Expand the responsibilities of a particular group of employees
Delegation
Agenda
Interfunctional team
Evacuation
44. Refers to the need to feel a part of a group
Payroll standards
Workplace Ethics
Inclusion
Debrief meeting
45. A catastrophe that cannot be stopped from happening
Cross-functional team
Floaters
Unpreventable crisis
Standard
46. The receiver's process of translating the sender's message into a meaningful form
Payroll standards
Information sender
Decoding
Message context
47. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Historical sales information
Message context
Affection
48. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Communication
Message channel
Negotiation
49. Set by management to ensure the operation's profitability
Payroll standards
Time Management
Semivariable costs
Self-directed teams
50. The person for whom the communication is intended
Information receiver
Certification
Standard
Compensation
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