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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An event that happens without warning and normally affects a number of people
Crisis
Brainstorming
Time Management
Standard
2. Being unfairly partial to one or more employees
Performing
Motivators/Satisfiers
Control
Favoritism
3. Statements of desired results
Interfunctional team
Goal
Professionalism
Scheduling
4. A chart that shows employees what days and hours they are expected to work
Arbitration
Crew schedule
Performance review cycles
Root cause
5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Supporting
Spin
Networking
6. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Stress
Message channel
Forming
7. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Favoritism
Covers
Internal communication
8. Describes what an organization wants to become and why it exists
Progressive disciplinary action
Employee absence policy
Vision Statement
Cross-training
9. To plan or appoint employees to work at a certain time and date
Professionalism
Message
Scheduling
Exit interview
10. An assembly of people for the purpose of discussing or making decisions about some topics
Master schedule
Benchmark
Meeting
Documentation
11. A process of working with and through others to get a significant task or project completed
Wage
Objective
Meeting
Delegation
12. The originator and developer of the information that will be communicated
Ground rules
Management
Information sender
Performance standard
13. Any message presented to staff to create a cohesive and productive workforce
Call/emergency meetings
Internal communication
Message context
Standard
14. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Facilitator
Salaries
Payroll standards
Motivation
15. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Management
Meeting
Message context
Motivators/Satisfiers
16. Someone who assists in making the meeting run easier
Facilitator
Brainstorming
Performance review cycles
Individual performance of objectives
17. A chart that shows which days and times the management staff is expected to work
Management
Bonuses
Management schedule
Problem-solving meetings
18. Brief meetings in which the goal is to decide and commit to action
Interfunctional team
Covers
Action plan
Action meetings
19. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Encoding
Problem solving
Organizational communication
Individual performance of objectives
20. Refers to the need to feel a part of a group
Meeting
Debrief meeting
Inclusion
Favoritism
21. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Departmental/team objectives
Interfunctional team
Call/emergency meetings
22. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Personal treatment
Time-off request policy
Principles
23. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Employee absence policy
Control
Problem-solving model
Networking
24. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Call/emergency meetings
Stress
Interfunctional team
25. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Teamwork
Objective
Information receiver
26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Unpreventable crisis
Semivariable costs
Motivation
Problem-solving meetings
27. Any sound that interferes with clear reception
Alternative
Inclusion
Exit interview
Environmental noise
28. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Scheduling
Crisis
Involuntary termination
Mentor
29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Action meetings
Family and Medical Leave Act (FMLA)
Employee absence policy
Sales projections
30. Created for the specific purpose of solving an immediate problem
Parking lot
Next steps
Problem-solving model
Problem-solving team
31. A potential solution to a problem
Alternative
Commissions
Crisis
Inclusion
32. Refers to the need to exercise leadership and apply authority over others
Action meetings
Control
Internal communication
SWOT analysis
33. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Bonuses
Certification
SWOT analysis
Listening
34. Expand the responsibilities of a particular group of employees
Scheduling
Facilitator
Message
Interfunctional team
35. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Warm-up activity
Stress Management
Objective
36. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Self-directed teams
Motivation
Media policy
Shift leaders
37. A report written by management reiterating the problem and its solution
Self-directed teams
Compensation
Master schedule
Documentation
38. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Controllable costs
Documentation
Problem-solving meetings
39. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Workplace Ethics
Agenda
Minutes
Cross-functional team
40. Meetings that share communication
Problem-solving model
Information meetings
Storming
Documentation
41. A catastrophe that cannot be stopped from happening
Problem-solving team
Meeting
Unpreventable crisis
Preventable crisis
42. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Sexual harassment
Deployment chart
Root cause
Leadership
43. These goals focus on broad statements of what the organization as a whole wants to achieve
Contact list
Organizational goals
Delegation
Exit interview
44. Meetings involving a group or team whose purpose is to tackle a problem
Personal treatment
Problem-solving meetings
Vision Statement
Structured exit interview
45. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Covers
Problem
Personal treatment
46. A method of collecting ideas from all participants without criticism or judgment
Goal
Brainstorming
Time Management
Sales projections
47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Motivation
Management schedule
Planning
Mediation
48. Putting a positive thought into the public's mind following a negative situation
Problem-solving meetings
Fair Labor Standards Act (FLSA)
Workplace Ethics
Spin
49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Interfunctional team
Self-directed teams
Planning
Involuntary termination
50. Represent a select few of the highest concerns of the company
Action plan
Strategic priority
Nonverbal communication
Action meetings