Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represent a select few of the highest concerns of the company






2. The environment that a message travels through






3. A report written by management reiterating the problem and its solution






4. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






5. Someone who assists in making the meeting run easier






6. Includes key personnel to be notified in the event of a crisis - such as each member of management






7. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






8. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






9. A catastrophe that can be precluded from happening






10. Shows which job classifications are essential or primary to staff and which are secondary






11. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






12. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






13. A chart that shows which days and times the management staff is expected to work






14. Simply an account of past sales volumes in a foodservice operation






15. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






16. The budgeted dollar amount for each type of cost






17. The procedure and guidelines for employees to follow when they want time off from work






18. Costs that management can control






19. Simply stated criteria used to determine whether a goal has been met






20. Costs that management cannot control






21. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






23. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






24. The action or situation that initiates the problem






25. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






26. Any message presented to staff to create a cohesive and productive workforce






27. A template used for creating weekly employee schedules






28. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






29. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






30. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






32. A method of collecting ideas from all participants without criticism or judgment






33. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






34. An additional sum paid to an employee whose work is superior and whose services are valued






35. A chart that shows employees what days and hours they are expected to work






36. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






38. A specific description or statement of what a manager wants to achieve






39. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






40. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






41. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






42. Discussion between involved people with the goal of reaching an agreement that both can accept






43. These objectives link to the organizational goals and help produce the desired outcome






44. A criterion set by management that measures the quality and quantity of an employee's work






45. Expand the responsibilities of a particular group of employees






46. A list of topics that will be reviewed or dealt with at a meeting






47. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






48. To plan or appoint employees to work at a certain time and date






49. A process of working with and through others to get a significant task or project completed






50. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli