Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Govern unemployment compensation






2. Occurs when an employee - of his or her own free will - decides to leave an organization






3. An estimate of future sales based on historical sales records and other information viewed as relevant by management






4. A quick - interactive activity that prepares people to focus on the meeting and its objectives






5. Any message presented to staff to create a cohesive and productive workforce






6. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






7. A conversation without prepared questions






8. Any sound that interferes with clear reception






9. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






10. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






11. A chart that shows employees what days and hours they are expected to work






12. Team members can analyze and solve problems effectively together






13. The sum of activities a person performs to meet goals and/or to further his or her career






14. The degree of responsibility an individual has to an activity






15. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






16. Set by management to ensure the operation's profitability






17. An event that happens without warning and normally affects a number of people






18. Statements of desired results






19. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. Meals to be served






22. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






23. Refers to the need to feel a part of a group






24. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






25. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






26. Expand the responsibilities of a particular group of employees






27. These objectives link to the organizational goals and help produce the desired outcome






28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






30. A group of individuals who operate as a unit for an assigned task or goal






31. The main connection between the sender and receiver






32. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






33. Discussion between involved people with the goal of reaching an agreement that both can accept






34. A criterion set by management that measures the quality and quantity of an employee's work






35. These goals focus on broad statements of what the organization as a whole wants to achieve






36. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






37. The person for whom the communication is intended






38. Developing the message to be sent






39. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






40. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






41. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






42. A standard by which something can be measured or judged






43. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






44. A meeting between the employer and employee when the employee leaves the company






45. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






46. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






47. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






48. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






49. The medium through which the message will be communicated






50. Tend to be associated with management positions since they are fixed dollar amounts for compensation