Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






2. Any message presented to staff to create a cohesive and productive workforce






3. Refines the vision statement by stating the purpose of the organization to employees and customers






4. A conversation without prepared questions






5. Developing the message to be sent






6. A strategy of steps to carry out so that a problem does not recur






7. Includes key personnel to be notified in the event of a crisis - such as each member of management






8. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






9. Set by management to ensure the operation's profitability






10. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






11. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






12. A strategy to share information that the receiver would not normally know






13. The degree of responsibility an individual has to an activity






14. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






16. Created for the specific purpose of solving an immediate problem






17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






18. Occurs when an employee - of his or her own free will - decides to leave an organization






19. An estimate of future sales based on historical sales records and other information viewed as relevant by management






20. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






21. The originator and developer of the information that will be communicated






22. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






23. Meetings that share communication






24. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






25. Simply stated criteria used to determine whether a goal has been met






26. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






27. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






28. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






29. The budgeted dollar amount for each type of cost






30. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






32. These goals focus on broad statements of what the organization as a whole wants to achieve






33. Putting a positive thought into the public's mind following a negative situation






34. Dollar amounts in addition to the regular wage and salary






35. Costs that management can control






36. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. A chart that shows which days and times the management staff is expected to work






39. Statements of desired results






40. A criterion set by management that measures the quality and quantity of an employee's work






41. A specific point associated with an agenda item that needs some type of action performed






42. Intact work units of a small group of employees who manage many daily operational issues with little supervision






43. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






44. An assembly of people for the purpose of discussing or making decisions about some topics






45. Simply an account of past sales volumes in a foodservice operation






46. Discussion between involved people with the goal of reaching an agreement that both can accept






47. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






48. All aspects of the project are evaluated






49. Actions by an employee that typically cause immediate termination






50. Guidelines and procedures that explain how employees must notify management if they are unable to work