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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships
Terminable acts
Norming
Forming
Management schedule
2. Putting a positive thought into the public's mind following a negative situation
Spin
Unstructured exit interview
Family and Medical Leave Act (FMLA)
Planning
3. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Debrief meeting
Work styles
Semivariable costs
Media policy
4. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Structured exit interview
Goal
Benchmark
5. The person for whom the communication is intended
Time-off request policy
Information receiver
Message
Professional Development
6. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Standard
Agenda
Motivators/Satisfiers
Accountability
7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Mediation
Decoding
Motivation
Media policy
8. A meeting between the employer and employee when the employee leaves the company
Salaries
Exit interview
Problem-solving team
Mediation
9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Root cause
Principles
Next steps
Storming
10. Discussion between involved people with the goal of reaching an agreement that both can accept
Inclusion
Negotiation
Decoding
SWOT analysis
11. Any sound that interferes with clear reception
Environmental noise
Control
Organizational goals
Floaters
12. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Evacuation
Facilitator
Ground rules
Time-off request policy
13. The budgeted dollar amount for each type of cost
Standard
Performance review cycles
Principles
Fair Labor Standards Act (FLSA)
14. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Warm-up activity
Media policy
Cross-functional team
15. The main connection between the sender and receiver
Preventable crisis
Structured exit interview
Leadership
Message
16. To explore all of a problem's potential causes
Call/emergency meetings
Facilitator
Problem-solving model
Benchmark
17. A criterion set by management that measures the quality and quantity of an employee's work
Covers
Performance standard
Unpreventable crisis
Mission Statement
18. The act of identifying with the feelings - thoughts - or attitudes of another person
Core values
Empathy
Progressive disciplinary action
Media policy
19. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Networking
Listening
Standard
Interfunctional team
20. Someone who can play the role of a wise advisor for you
Problem-solving model
Management schedule
Terminable acts
Mentor
21. Occurs when an employee - of his or her own free will - decides to leave an organization
Exit interview
Delegation
SWOT analysis
Voluntary termination
22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Compensation
Floaters
Federal-State Unemployment Compensation Laws
Mentor
23. Dollar amounts in addition to the regular wage and salary
Shift leaders
Objective
Bonuses
Action meetings
24. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Informal communication
Action item
Performing
25. A catastrophe that can be precluded from happening
Inclusion
Collective bargaining agreement
Departmental/team objectives
Preventable crisis
26. A specific point associated with an agenda item that needs some type of action performed
Departmental/team objectives
Action item
Meeting
Problem-solving model
27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Control
Unstructured exit interview
Benchmark
Forming
28. A standard by which something can be measured or judged
Work styles
Problem solving
Cross-functional team
Benchmark
29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Professionalism
Work styles
Action meetings
30. The degree of responsibility an individual has to an activity
Decoding
Warm-up activity
Accountability
Mission Statement
31. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Arbitration
Benchmark
Involuntary termination
Brainstorming meetings
32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Standard
Sales projections
Arbitration
Inclusion
33. Any message presented to staff to create a cohesive and productive workforce
Control
Internal communication
Work styles
Individual performance of objectives
34. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Nepotism
Preventable crisis
Fair Labor Standards Act (FLSA)
Storming
35. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Semivariable costs
Networking
Team
Unpreventable crisis
36. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Message context
Performance review cycles
Management schedule
Cross-training
37. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Collective bargaining agreement
Delegation
Action item
Control
38. A chart that shows employees what days and hours they are expected to work
Problem-solving team
Crew schedule
Sexual harassment
Management
39. A strategy of steps to carry out so that a problem does not recur
Listening
Call/emergency meetings
Ground rules
Action plan
40. The execution of processes and the use of tools that increase a person's efficiency and productivity
Empathy
Performance standard
Norming
Time Management
41. A process of working with and through others to get a significant task or project completed
Formal communication
Mission Statement
Contingency plan
Delegation
42. The medium through which the message will be communicated
Teamwork
Problem-solving meetings
Message channel
Workplace Ethics
43. Developing the message to be sent
Encoding
Bonuses
Teamwork
Message
44. The originator and developer of the information that will be communicated
Listening
Affection
Action meetings
Information sender
45. A conversation without prepared questions
Minutes
Sexual harassment
Decoding
Unstructured exit interview
46. Costs that management cannot control
Management schedule
Unpreventable crisis
Internal communication
Noncontrollable costs
47. Providing encouragement - listening more than telling - and promoting team discussions
Sales projections
Evacuation
Facilitator
Supporting
48. A list of topics that will be reviewed or dealt with at a meeting
Next steps
Agenda
SWOT analysis
Information receiver
49. Set by management to ensure the operation's profitability
Sexual harassment
Root cause
Unpreventable crisis
Payroll standards
50. A chart that shows which days and times the management staff is expected to work
Preventable crisis
Planning
Management schedule
Brainstorming meetings