Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of removing customers and employees from the premises when a crisis occurs






2. The action or situation that initiates the problem






3. Meetings that share communication






4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






5. The procedure and guidelines for employees to follow when they want time off from work






6. An additional sum paid to an employee whose work is superior and whose services are valued






7. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






8. A meeting between the employer and employee when the employee leaves the company






9. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






13. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






14. Developing the message to be sent






15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






16. Expand the responsibilities of a particular group of employees






17. Any sound that interferes with clear reception






18. Serve as a set of standards by which an organization operates






19. Statements of desired results






20. A specific point associated with an agenda item that needs some type of action performed






21. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






23. A criterion set by management that measures the quality and quantity of an employee's work






24. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






25. Created for the specific purpose of solving an immediate problem






26. A standard by which something can be measured or judged






27. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






28. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






29. A method of collecting ideas from all participants without criticism or judgment






30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






31. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






33. Factors that incite an employee to put out more effort and enthusiasm for his or her job






34. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






35. Team members can analyze and solve problems effectively together






36. An estimate of future sales based on historical sales records and other information viewed as relevant by management






37. Intact work units of a small group of employees who manage many daily operational issues with little supervision






38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






39. Putting a positive thought into the public's mind following a negative situation






40. Tend to be associated with management positions since they are fixed dollar amounts for compensation






41. Refers to the need to develop relationships with people as individuals or in groups






42. The budgeted dollar amount for each type of cost






43. The many expressions and movements of a speaker that convey additional information about the message being given






44. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






45. A list of topics that will be reviewed or dealt with at a meeting






46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






47. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






48. Costs that management cannot control






49. Meals to be served






50. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature