Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The procedure and guidelines for employees to follow when they want time off from work






2. Simply an account of past sales volumes in a foodservice operation






3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






4. Statements of desired results






5. A question or situation that needs an answer or a solution






6. Tend to be associated with management positions since they are fixed dollar amounts for compensation






7. A strategy to share information that the receiver would not normally know






8. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






9. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






10. A strategy of steps to carry out so that a problem does not recur






11. Created for the specific purpose of solving an immediate problem






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. Guidelines and procedures that explain how employees must notify management if they are unable to work






14. The action or situation that initiates the problem






15. A potential solution to a problem






16. Discussion between involved people with the goal of reaching an agreement that both can accept






17. A list of topics that will be reviewed or dealt with at a meeting






18. The degree of responsibility an individual has to an activity






19. Refers to the need to feel a part of a group






20. A method of collecting ideas from all participants without criticism or judgment






21. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






22. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






23. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






25. The execution of processes and the use of tools that increase a person's efficiency and productivity






26. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






27. Someone who can play the role of a wise advisor for you






28. A specific point associated with an agenda item that needs some type of action performed






29. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






30. Putting a positive thought into the public's mind following a negative situation






31. Occurs when an employee - of his or her own free will - decides to leave an organization






32. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






33. The budgeted dollar amount for each type of cost






34. Meals to be served






35. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






36. Costs that management can control






37. Dollar amounts in addition to the regular wage and salary






38. Uses a definite format that involves a set of questions to chart the employee's response






39. Simply stated criteria used to determine whether a goal has been met






40. A report written by management reiterating the problem and its solution






41. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






42. Someone who assists in making the meeting run easier






43. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






44. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






45. The main connection between the sender and receiver






46. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






47. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






49. An assembly of people for the purpose of discussing or making decisions about some topics






50. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation