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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who assists in making the meeting run easier
Problem solving
Involuntary termination
Facilitator
Employee absence policy
2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professional Development
Contact list
Meeting
Professionalism
3. The procedure and guidelines for employees to follow when they want time off from work
Fair Labor Standards Act (FLSA)
Management
Salaries
Time-off request policy
4. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Fair Labor Standards Act (FLSA)
Fair Labor Standards Act (FLSA)
Minutes
Compensation
5. Developing the message to be sent
Cross-functional team
Individual performance of objectives
Encoding
Work styles
6. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Team
Decoding
Time Management
Motivation
7. A catastrophe that cannot be stopped from happening
Principles
Storming
Unpreventable crisis
Information sender
8. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Crisis
Principles
Favoritism
9. The receiver's process of translating the sender's message into a meaningful form
Sexual harassment
Decoding
Problem
Nonverbal communication
10. The environment that a message travels through
Message context
Media policy
Unstructured exit interview
Personal treatment
11. A group of individuals who operate as a unit for an assigned task or goal
Team
Action meetings
Teamwork
Organizational communication
12. A chart that shows which days and times the management staff is expected to work
Empathy
Leadership
Management schedule
Decoding
13. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Conflict resolution
Parking lot
Certification
Structured exit interview
14. Dollar amounts in addition to the regular wage and salary
Benchmark
Shift leaders
Noncontrollable costs
Bonuses
15. Created for the specific purpose of solving an immediate problem
Problem-solving team
Conflict resolution
Covers
Action plan
16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Preventable crisis
Message context
Call/emergency meetings
17. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Empathy
Planning
Action plan
Supporting
18. Brief meetings in which the goal is to decide and commit to action
Action meetings
Control
Principles
Nonverbal communication
19. Costs that management can control
Semivariable costs
Fair Labor Standards Act (FLSA)
Conflict resolution
Controllable costs
20. Meals to be served
Self-disclosure
Covers
Brainstorming
Information meetings
21. Personal characteristics that are work-related
Planning
Objective
Team
Work styles
22. An additional sum paid to an employee whose work is superior and whose services are valued
Work styles
Organizational goals
Merit pay
Arbitration
23. A strategy of steps to carry out so that a problem does not recur
Motivators/Satisfiers
Action plan
Mission Statement
Semivariable costs
24. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Ground rules
Terminable acts
Informal communication
Principles
25. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Stress
Work styles
Professional Development
Brainstorming meetings
26. Discussion between involved people with the goal of reaching an agreement that both can accept
Media policy
Fair Labor Standards Act (FLSA)
Negotiation
Commissions
27. A strategy to share information that the receiver would not normally know
Structured exit interview
Spin
Self-disclosure
Planning
28. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Certification
Norming
Control
29. Costs that management cannot control
Controllable costs
Departmental/team objectives
Noncontrollable costs
Evacuation
30. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Facilitator
Self-directed teams
Delegation
Teamwork
31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Negotiation
Measurable results
Core values
Message context
32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Performing
Organizational goals
Arbitration
Information sender
33. The sum of activities a person performs to meet goals and/or to further his or her career
Delegation
Minutes
Measurable results
Professional Development
34. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Sexual harassment
SWOT analysis
Benchmark
Individual performance of objectives
35. The originator and developer of the information that will be communicated
Stress
Information sender
Facilitator
Sexual harassment
36. The process of removing customers and employees from the premises when a crisis occurs
Merit pay
Value Statement
Evacuation
Compensation
37. Serve as a set of standards by which an organization operates
Fair Labor Standards Act (FLSA)
Strategic priority
Value Statement
Standard
38. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Work styles
Nepotism
Sexual harassment
Voluntary termination
39. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Debrief meeting
Crew schedule
Fair Labor Standards Act (FLSA)
Certification
40. A potential solution to a problem
Problem solving
Alternative
Wage
Merit pay
41. The many expressions and movements of a speaker that convey additional information about the message being given
Interpersonal communication
Message context
Information sender
Nonverbal communication
42. A criterion set by management that measures the quality and quantity of an employee's work
Motivators/Satisfiers
Message context
Performance standard
Mediation
43. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Information meetings
Affection
Problem-solving model
44. A template used for creating weekly employee schedules
Negotiation
Master schedule
Vision Statement
Unstructured exit interview
45. Any message presented to staff to create a cohesive and productive workforce
Favoritism
Performing
Internal communication
Storming
46. The budgeted dollar amount for each type of cost
Standard
Family and Medical Leave Act (FMLA)
Negotiation
Communication
47. Providing encouragement - listening more than telling - and promoting team discussions
Message context
Alternative
Supporting
Teamwork
48. A specific description or statement of what a manager wants to achieve
Departmental/team objectives
Objective
Core values
Federal-State Unemployment Compensation Laws
49. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Crisis
Bonuses
Collective bargaining agreement
Action item
50. The person for whom the communication is intended
Fair Labor Standards Act (FLSA)
Information receiver
Formal communication
Problem
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