Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Being unfairly partial to one or more employees






2. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






3. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






4. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






5. Costs that management cannot control






6. Putting a positive thought into the public's mind following a negative situation






7. Personal characteristics that are work-related






8. The medium through which the message will be communicated






9. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






10. Discussion between involved people with the goal of reaching an agreement that both can accept






11. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






12. The standards of conduct or set of values and principles an individual or organization applies to work






13. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






14. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






15. The execution of processes and the use of tools that increase a person's efficiency and productivity






16. Guidelines for conduct that have enduring and lasting value to a society or organization






17. Statements of desired results






18. The person for whom the communication is intended






19. Meals to be served






20. Refers to the need to develop relationships with people as individuals or in groups






21. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






22. Serve as a set of standards by which an organization operates






23. Simply an account of past sales volumes in a foodservice operation






24. To explore all of a problem's potential causes






25. Shows which job classifications are essential or primary to staff and which are secondary






26. Providing encouragement - listening more than telling - and promoting team discussions






27. Guidelines and procedures that explain how employees must notify management if they are unable to work






28. A chart that shows which days and times the management staff is expected to work






29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






30. A strategy to share information that the receiver would not normally know






31. All aspects of the project are evaluated






32. A meeting between the employer and employee when the employee leaves the company






33. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






34. Tend to be associated with management positions since they are fixed dollar amounts for compensation






35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






36. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






37. The budgeted dollar amount for each type of cost






38. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






39. A catastrophe that can be precluded from happening






40. The sum of activities a person performs to meet goals and/or to further his or her career






41. A specific description or statement of what a manager wants to achieve






42. Created for the specific purpose of solving an immediate problem






43. A process of working with and through others to get a significant task or project completed






44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






45. Expand the responsibilities of a particular group of employees






46. All types of wages combined with other rewards or benefits that the employee receives as part of a package






47. A method of collecting ideas from all participants without criticism or judgment






48. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






49. Any message presented to staff to create a cohesive and productive workforce






50. Refers to the need to exercise leadership and apply authority over others