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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control
Departmental/team objectives
Documentation
Core values
Controllable costs
2. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Action meetings
Self-disclosure
Problem
3. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Spin
Exit interview
Documentation
4. Expand the responsibilities of a particular group of employees
Exit interview
Work styles
Favoritism
Interfunctional team
5. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Problem-solving meetings
Self-directed teams
Directing
Compensation
6. Any sound that interferes with clear reception
Networking
Environmental noise
Standard
Information sender
7. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Environmental noise
Crisis
Sexual harassment
8. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Crew schedule
Documentation
Warm-up activity
9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Semivariable costs
Workplace Ethics
Certification
Time Management
10. Shows which job classifications are essential or primary to staff and which are secondary
Sexual harassment
Spin
Information meetings
Deployment chart
11. Costs that management cannot control
Vision Statement
Objective
Covers
Noncontrollable costs
12. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Time Management
Brainstorming meetings
Employee absence policy
Mediation
13. The execution of processes and the use of tools that increase a person's efficiency and productivity
Delegation
Problem solving
Time Management
Collective bargaining agreement
14. Occurs when an employee - of his or her own free will - decides to leave an organization
Family and Medical Leave Act (FMLA)
Exit interview
Budget
Voluntary termination
15. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Family and Medical Leave Act (FMLA)
Core values
Voluntary termination
Compensation
16. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Time-off request policy
Next steps
Ground rules
Bonuses
17. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Preventable crisis
Motivation
Compensation
18. The person for whom the communication is intended
Environmental noise
Information receiver
Unstructured exit interview
Call/emergency meetings
19. Team members can analyze and solve problems effectively together
Certification
Favoritism
Spin
Performing
20. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Forming
Communication
Bonuses
Cross-functional team
21. A potential solution to a problem
Goal
Storming
Alternative
Communication
22. A strategy of steps to carry out so that a problem does not recur
Controllable costs
Action plan
Networking
Supporting
23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Supporting
Salaries
Work styles
24. Refers to the need to develop relationships with people as individuals or in groups
Affection
Environmental noise
Goal
Forming
25. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Message channel
Self-directed teams
Mediation
Family and Medical Leave Act (FMLA)
26. Simply stated criteria used to determine whether a goal has been met
Personal treatment
Teamwork
Negotiation
Standard
27. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Compensation
Cross-functional team
Shift leaders
Contingency plan
28. The budgeted dollar amount for each type of cost
Action meetings
Family and Medical Leave Act (FMLA)
Standard
Control
29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Unstructured exit interview
Objective
Information meetings
Problem solving
30. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Controllable costs
Professionalism
Floaters
Stress Management
31. Actions by an employee that typically cause immediate termination
Crew schedule
Terminable acts
Time-off request policy
Planning
32. The medium through which the message will be communicated
Workplace Ethics
Message channel
Fair Labor Standards Act (FLSA)
Federal-State Unemployment Compensation Laws
33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Self-disclosure
Motivators/Satisfiers
Merit pay
34. The process of removing customers and employees from the premises when a crisis occurs
Cross-training
Evacuation
Management schedule
Payroll standards
35. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Departmental/team objectives
Merit pay
Message context
Sales projections
36. Includes key personnel to be notified in the event of a crisis - such as each member of management
Problem
Standard
Message
Contact list
37. Simply an account of past sales volumes in a foodservice operation
Team
Historical sales information
Minutes
Self-directed teams
38. A list of topics that will be reviewed or dealt with at a meeting
Directing
Networking
Message
Agenda
39. Brief meetings in which the goal is to decide and commit to action
Wage
SWOT analysis
Vision Statement
Action meetings
40. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Conflict resolution
Delegation
Budget
Negotiation
41. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Terminable acts
Semivariable costs
Preventable crisis
Root cause
42. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Media policy
Stress Management
Problem
Compensation
43. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Team
Shift leaders
Management
44. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Value Statement
Delegation
Payroll standards
45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Problem-solving model
Debrief meeting
Personal treatment
Shift leaders
46. A question or situation that needs an answer or a solution
Forming
Management
Next steps
Problem
47. The environment that a message travels through
Standard
Message context
Mission Statement
Family and Medical Leave Act (FMLA)
48. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Communication
Minutes
Message channel
49. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Delegation
Preventable crisis
Information meetings
Self-directed teams
50. Serve as a set of standards by which an organization operates
Value Statement
Problem
Information sender
Affection