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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Agenda
Time Management
Media policy
Self-directed teams
2. The environment that a message travels through
Message context
Noncontrollable costs
Commissions
Federal-State Unemployment Compensation Laws
3. Someone who assists in making the meeting run easier
Salaries
Information meetings
Facilitator
Departmental/team objectives
4. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Nepotism
Empathy
Storming
Networking
5. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Delegation
Measurable results
Information receiver
Planning
6. Simply an account of past sales volumes in a foodservice operation
Arbitration
Self-disclosure
Organizational goals
Historical sales information
7. All aspects of the project are evaluated
Debrief meeting
Progressive disciplinary action
Norming
Evacuation
8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Problem-solving meetings
Norming
Facilitator
Listening
9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Interpersonal communication
Wage
Motivation
Floaters
10. A catastrophe that can be precluded from happening
Preventable crisis
Contact list
Salaries
Information sender
11. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Interpersonal communication
Norming
SWOT analysis
Merit pay
12. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Encoding
Leadership
Measurable results
Time Management
13. The main connection between the sender and receiver
Message
Facilitator
Shift leaders
Professional Development
14. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Merit pay
Crisis
Family and Medical Leave Act (FMLA)
Shift leaders
15. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Cross-functional team
Action meetings
Warm-up activity
16. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Self-disclosure
Payroll standards
Floaters
Warm-up activity
17. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Arbitration
Formal communication
Mediation
Commissions
18. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Salaries
Collective bargaining agreement
Noncontrollable costs
19. Expand the responsibilities of a particular group of employees
Professional Development
Conflict resolution
Interfunctional team
Internal communication
20. Meetings involving a group or team whose purpose is to tackle a problem
Shift leaders
Contact list
Problem-solving meetings
Networking
21. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Stress
Voluntary termination
Formal communication
Motivators/Satisfiers
22. The originator and developer of the information that will be communicated
Individual performance of objectives
Documentation
Performance standard
Information sender
23. Guidelines and procedures that explain how employees must notify management if they are unable to work
Core values
Employee absence policy
Problem-solving model
Internal communication
24. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Covers
Certification
Mediation
Parking lot
25. The execution of processes and the use of tools that increase a person's efficiency and productivity
Negotiation
Environmental noise
Time Management
Crew schedule
26. Occurs when an employee - of his or her own free will - decides to leave an organization
Family and Medical Leave Act (FMLA)
Affection
Voluntary termination
Motivators/Satisfiers
27. A group of individuals who operate as a unit for an assigned task or goal
Team
Controllable costs
Action meetings
Time Management
28. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Information receiver
Involuntary termination
Work styles
Teamwork
29. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Exit interview
Merit pay
Stress
Affection
30. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Motivation
Minutes
Deployment chart
31. Describes what an organization wants to become and why it exists
Exit interview
Floaters
Parking lot
Vision Statement
32. The medium through which the message will be communicated
Management schedule
Message channel
Voluntary termination
Meeting
33. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Unstructured exit interview
Warm-up activity
Communication
34. Meals to be served
Crisis
Covers
Information meetings
Cross-functional team
35. Personal characteristics that are work-related
Stress
Bonuses
Performance standard
Work styles
36. The standards of conduct or set of values and principles an individual or organization applies to work
Supporting
Workplace Ethics
Goal
Information receiver
37. The many expressions and movements of a speaker that convey additional information about the message being given
Stress
Core values
Alternative
Nonverbal communication
38. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Deployment chart
Arbitration
Action meetings
39. The receiver's process of translating the sender's message into a meaningful form
Sexual harassment
Decoding
Cross-functional team
Mediation
40. Being unfairly partial to one or more employees
Action item
Wage
Favoritism
Forming
41. An event that happens without warning and normally affects a number of people
Preventable crisis
Management
Crisis
Performing
42. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Bonuses
Problem-solving team
Master schedule
43. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Time-off request policy
Individual performance of objectives
Stress Management
Wage
44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Action plan
Brainstorming meetings
Salaries
Empathy
45. The sum of activities a person performs to meet goals and/or to further his or her career
Unstructured exit interview
Professional Development
Ground rules
Warm-up activity
46. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Commissions
Warm-up activity
Mentor
Personal treatment
47. The act of identifying with the feelings - thoughts - or attitudes of another person
Federal-State Unemployment Compensation Laws
Alternative
Storming
Empathy
48. Refines the vision statement by stating the purpose of the organization to employees and customers
Communication
Decoding
Shift leaders
Mission Statement
49. Shows which job classifications are essential or primary to staff and which are secondary
Facilitator
Brainstorming
Deployment chart
Wage
50. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Self-directed teams
Performance standard
Management schedule