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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting a positive thought into the public's mind following a negative situation
Fair Labor Standards Act (FLSA)
Noncontrollable costs
Workplace Ethics
Spin
2. Costs that management can control
Controllable costs
Benchmark
Informal communication
Information meetings
3. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Action item
Individual performance of objectives
Teamwork
Merit pay
4. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Problem-solving meetings
Salaries
Negotiation
Fair Labor Standards Act (FLSA)
5. Represent a select few of the highest concerns of the company
Documentation
Unpreventable crisis
Ground rules
Strategic priority
6. The standards of conduct or set of values and principles an individual or organization applies to work
Crew schedule
Workplace Ethics
Teamwork
Listening
7. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Teamwork
Minutes
Deployment chart
Floaters
8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Professional Development
Vision Statement
Cross-training
9. The execution of processes and the use of tools that increase a person's efficiency and productivity
Teamwork
Arbitration
Internal communication
Time Management
10. Brief meetings in which the goal is to decide and commit to action
Team
Self-disclosure
Action meetings
Historical sales information
11. A group of individuals who operate as a unit for an assigned task or goal
Team
Fair Labor Standards Act (FLSA)
Family and Medical Leave Act (FMLA)
Floaters
12. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Message context
Floaters
Networking
Individual performance of objectives
13. Discussion between involved people with the goal of reaching an agreement that both can accept
Standard
SWOT analysis
Directing
Negotiation
14. Providing encouragement - listening more than telling - and promoting team discussions
Storming
Semivariable costs
Norming
Supporting
15. The act of identifying with the feelings - thoughts - or attitudes of another person
Mediation
Empathy
Directing
Action item
16. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Terminable acts
Contingency plan
Nepotism
Norming
17. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Self-directed teams
Sales projections
Terminable acts
Compensation
18. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Scheduling
Control
Involuntary termination
Cross-training
19. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Leadership
Meeting
Standard
Management
20. Serve as a set of standards by which an organization operates
Value Statement
Preventable crisis
Payroll standards
Personal treatment
21. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Mediation
Organizational goals
Shift leaders
22. The sum of activities a person performs to meet goals and/or to further his or her career
Time Management
Professional Development
Performing
Sales projections
23. A specific description or statement of what a manager wants to achieve
Objective
Problem-solving meetings
Preventable crisis
Management schedule
24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Action item
Involuntary termination
Fair Labor Standards Act (FLSA)
25. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Message channel
Control
Message
Arbitration
26. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Message channel
Favoritism
Commissions
Problem-solving team
27. Created for the specific purpose of solving an immediate problem
Fair Labor Standards Act (FLSA)
Next steps
Commissions
Problem-solving team
28. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Message channel
Contingency plan
Formal communication
Listening
29. A chart that shows employees what days and hours they are expected to work
Planning
Floaters
Interfunctional team
Crew schedule
30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Floaters
Measurable results
Stress
31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Compensation
Team
Objective
32. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Management
Management schedule
Shift leaders
33. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Commissions
Leadership
SWOT analysis
34. A potential solution to a problem
Spin
Alternative
Cross-training
Networking
35. Refers to the need to feel a part of a group
Compensation
Cross-training
Facilitator
Inclusion
36. Uses a definite format that involves a set of questions to chart the employee's response
Personal treatment
Structured exit interview
Brainstorming
Call/emergency meetings
37. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Networking
Media policy
Collective bargaining agreement
Voluntary termination
38. The environment that a message travels through
Preventable crisis
Message context
Action meetings
SWOT analysis
39. Guidelines for conduct that have enduring and lasting value to a society or organization
Stress Management
Exit interview
Scheduling
Principles
40. Actions by an employee that typically cause immediate termination
Terminable acts
Personal treatment
Management
Nonverbal communication
41. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Vision Statement
Strategic priority
Next steps
Conflict resolution
42. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Structured exit interview
Management schedule
Mentor
43. All aspects of the project are evaluated
Debrief meeting
Fair Labor Standards Act (FLSA)
Arbitration
Decoding
44. The budgeted dollar amount for each type of cost
Standard
Brainstorming
Information receiver
Organizational communication
45. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
SWOT analysis
Measurable results
Control
Preventable crisis
46. The procedure and guidelines for employees to follow when they want time off from work
Employee absence policy
Time-off request policy
Message
Mediation
47. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Standard
Structured exit interview
Progressive disciplinary action
Problem-solving team
48. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Vision Statement
Meeting
Sales projections
Nepotism
49. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Ground rules
Vision Statement
Professional Development
50. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Environmental noise
Motivation
Next steps
Wage
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