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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To explore all of a problem's potential causes
Problem-solving model
Parking lot
Debrief meeting
Organizational goals
2. Set by management to ensure the operation's profitability
Payroll standards
Networking
Information meetings
Alternative
3. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Budget
Delegation
Self-directed teams
Mediation
4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Debrief meeting
Forming
Terminable acts
Delegation
5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Compensation
Family and Medical Leave Act (FMLA)
Interfunctional team
Informal communication
6. Providing encouragement - listening more than telling - and promoting team discussions
Salaries
Supporting
Organizational goals
Preventable crisis
7. Being unfairly partial to one or more employees
Management schedule
Favoritism
Wage
Semivariable costs
8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Commissions
Decoding
Planning
Accountability
9. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Networking
SWOT analysis
Workplace Ethics
Self-directed teams
10. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Performing
Unpreventable crisis
Master schedule
11. The medium through which the message will be communicated
Motivators/Satisfiers
Message channel
Mediation
Problem solving
12. Developing the message to be sent
Supporting
Mission Statement
Warm-up activity
Encoding
13. Statements of desired results
Goal
Exit interview
Performance standard
Message
14. Simply stated criteria used to determine whether a goal has been met
Self-disclosure
Standard
Certification
Workplace Ethics
15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Measurable results
Warm-up activity
Compensation
Shift leaders
16. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Affection
Media policy
Unpreventable crisis
Sales projections
17. Meals to be served
Covers
Debrief meeting
Interfunctional team
Fair Labor Standards Act (FLSA)
18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Unstructured exit interview
Encoding
Management
Stress Management
19. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Agenda
Personal treatment
Leadership
Management schedule
20. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Problem
Root cause
Leadership
Master schedule
21. A process of working with and through others to get a significant task or project completed
Mentor
Parking lot
Fair Labor Standards Act (FLSA)
Delegation
22. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Ground rules
Conflict resolution
Cross-training
Information sender
23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Commissions
Fair Labor Standards Act (FLSA)
Delegation
Covers
24. Someone who assists in making the meeting run easier
Exit interview
Facilitator
Cross-functional team
Preventable crisis
25. Someone who can play the role of a wise advisor for you
Principles
Salaries
Mentor
Self-disclosure
26. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Floaters
Planning
Alternative
27. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Documentation
Communication
Listening
Conflict resolution
28. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Crisis
Problem solving
Brainstorming
Warm-up activity
29. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Salaries
Value Statement
Bonuses
30. A chart that shows which days and times the management staff is expected to work
Goal
Management schedule
Next steps
Warm-up activity
31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Fair Labor Standards Act (FLSA)
Action item
Nepotism
Norming
32. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Planning
Storming
Compensation
Wage
33. Guidelines and procedures that explain how employees must notify management if they are unable to work
Inclusion
Sexual harassment
Employee absence policy
Family and Medical Leave Act (FMLA)
34. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Sexual harassment
Cross-training
Semivariable costs
Nepotism
35. Serve as a set of standards by which an organization operates
Media policy
Unstructured exit interview
Value Statement
Spin
36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Spin
Cross-functional team
Professional Development
Covers
37. A report written by management reiterating the problem and its solution
Media policy
Problem-solving model
Documentation
Debrief meeting
38. Describes what an organization wants to become and why it exists
Vision Statement
Compensation
Structured exit interview
Unstructured exit interview
39. A specific point associated with an agenda item that needs some type of action performed
Cross-training
Family and Medical Leave Act (FMLA)
Voluntary termination
Action item
40. A method of collecting ideas from all participants without criticism or judgment
Organizational goals
Salaries
Brainstorming
Objective
41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Objective
Floaters
Communication
Deployment chart
42. An additional sum paid to an employee whose work is superior and whose services are valued
Budget
Measurable results
Merit pay
Management schedule
43. Govern unemployment compensation
Planning
Federal-State Unemployment Compensation Laws
Interpersonal communication
Accountability
44. The originator and developer of the information that will be communicated
Contact list
Time-off request policy
Information sender
Unpreventable crisis
45. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Mentor
Delegation
Meeting
46. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Information receiver
Formal communication
Organizational communication
Involuntary termination
47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Environmental noise
Storming
Affection
Involuntary termination
48. Sees team members settling their differences and developing more cohesive and trusting work relationships
Professionalism
Norming
Performance review cycles
Mediation
49. These objectives link to the organizational goals and help produce the desired outcome
Voluntary termination
Departmental/team objectives
Debrief meeting
Facilitator
50. A specific description or statement of what a manager wants to achieve
Progressive disciplinary action
Objective
Supporting
Problem-solving model