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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Forming
Parking lot
Management schedule
Information meetings
2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Covers
Planning
Contact list
Leadership
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Sales projections
Message channel
Commissions
Family and Medical Leave Act (FMLA)
4. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Networking
Communication
Formal communication
5. A template used for creating weekly employee schedules
Message context
Personal treatment
Self-disclosure
Master schedule
6. To explore all of a problem's potential causes
Internal communication
Covers
Problem-solving model
Performance review cycles
7. A catastrophe that cannot be stopped from happening
Certification
Unpreventable crisis
Historical sales information
Information meetings
8. A method of collecting ideas from all participants without criticism or judgment
Bonuses
Performance standard
Brainstorming
Time-off request policy
9. Meetings involving a group or team whose purpose is to tackle a problem
Collective bargaining agreement
Budget
Federal-State Unemployment Compensation Laws
Problem-solving meetings
10. Discussion between involved people with the goal of reaching an agreement that both can accept
Terminable acts
Professionalism
Contingency plan
Negotiation
11. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Mediation
Spin
Family and Medical Leave Act (FMLA)
12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Interpersonal communication
Performing
Sales projections
13. A criterion set by management that measures the quality and quantity of an employee's work
Exit interview
Personal treatment
Performance standard
Strategic priority
14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Scheduling
Brainstorming
Motivation
Media policy
15. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Sales projections
Favoritism
Personal treatment
Delegation
16. All aspects of the project are evaluated
Brainstorming
Debrief meeting
Formal communication
Action item
17. Represent a select few of the highest concerns of the company
Contact list
Certification
Strategic priority
Spin
18. The environment that a message travels through
Progressive disciplinary action
Message context
Interpersonal communication
Problem-solving model
19. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Covers
Semivariable costs
Arbitration
Interfunctional team
20. A potential solution to a problem
Delegation
Floaters
Alternative
Message
21. Refers to the need to exercise leadership and apply authority over others
Media policy
Communication
Control
Message channel
22. Includes key personnel to be notified in the event of a crisis - such as each member of management
Wage
Contact list
Decoding
Information meetings
23. A report written by management reiterating the problem and its solution
Strategic priority
Motivation
Documentation
Crisis
24. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Core values
Fair Labor Standards Act (FLSA)
Directing
Individual performance of objectives
25. Providing encouragement - listening more than telling - and promoting team discussions
Agenda
Accountability
Semivariable costs
Supporting
26. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Merit pay
Core values
Problem-solving model
Action meetings
27. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Warm-up activity
Payroll standards
Nepotism
Mission Statement
28. The sum of activities a person performs to meet goals and/or to further his or her career
Collective bargaining agreement
Professional Development
Time-off request policy
Budget
29. Putting a positive thought into the public's mind following a negative situation
Alternative
Parking lot
Spin
Time Management
30. To plan or appoint employees to work at a certain time and date
Individual performance of objectives
Documentation
Directing
Scheduling
31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Noncontrollable costs
Media policy
Performing
32. Guidelines for conduct that have enduring and lasting value to a society or organization
Management schedule
Information sender
Payroll standards
Principles
33. Someone who assists in making the meeting run easier
Contingency plan
Team
Nepotism
Facilitator
34. A strategy to share information that the receiver would not normally know
Unstructured exit interview
Budget
Message
Self-disclosure
35. Brief meetings in which the goal is to decide and commit to action
Action meetings
Structured exit interview
Mission Statement
Wage
36. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Mission Statement
Performance standard
Federal-State Unemployment Compensation Laws
37. A specific description or statement of what a manager wants to achieve
Stress Management
Planning
Mediation
Objective
38. Any message presented to staff to create a cohesive and productive workforce
Time Management
Arbitration
Internal communication
Forming
39. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Team
Unpreventable crisis
Organizational goals
40. An event that happens without warning and normally affects a number of people
Leadership
Workplace Ethics
Wage
Crisis
41. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Sales projections
Commissions
Listening
Motivators/Satisfiers
42. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Professionalism
Unstructured exit interview
Mediation
Covers
43. A conversation without prepared questions
Listening
Conflict resolution
Unstructured exit interview
Forming
44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Professional Development
Informal communication
Ground rules
45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Objective
Progressive disciplinary action
Fair Labor Standards Act (FLSA)
46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Performance review cycles
Management
Inclusion
Individual performance of objectives
47. A list of topics that will be reviewed or dealt with at a meeting
Mentor
Problem solving
Unpreventable crisis
Agenda
48. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Message context
Agenda
Semivariable costs
Warm-up activity
49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Information receiver
Nepotism
Wage
Networking
50. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Accountability
Informal communication
Payroll standards
Measurable results