Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






3. Govern unemployment compensation






4. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






5. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






7. Simply stated criteria used to determine whether a goal has been met






8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






9. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






10. A process of working with and through others to get a significant task or project completed






11. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






12. The person for whom the communication is intended






13. A chart that shows employees what days and hours they are expected to work






14. The receiver's process of translating the sender's message into a meaningful form






15. The degree of responsibility an individual has to an activity






16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






17. The process of removing customers and employees from the premises when a crisis occurs






18. The many expressions and movements of a speaker that convey additional information about the message being given






19. The standards of conduct or set of values and principles an individual or organization applies to work






20. A specific description or statement of what a manager wants to achieve






21. Meals to be served






22. All aspects of the project are evaluated






23. Expand the responsibilities of a particular group of employees






24. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






25. Providing encouragement - listening more than telling - and promoting team discussions






26. A criterion set by management that measures the quality and quantity of an employee's work






27. Putting a positive thought into the public's mind following a negative situation






28. Dollar amounts in addition to the regular wage and salary






29. The originator and developer of the information that will be communicated






30. Tend to be associated with management positions since they are fixed dollar amounts for compensation






31. Describes what an organization wants to become and why it exists






32. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






33. To plan or appoint employees to work at a certain time and date






34. Refers to the need to exercise leadership and apply authority over others






35. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






36. A specific point associated with an agenda item that needs some type of action performed






37. Set by management to ensure the operation's profitability






38. Includes key personnel to be notified in the event of a crisis - such as each member of management






39. Meetings involving a group or team whose purpose is to tackle a problem






40. The environment that a message travels through






41. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






42. Shows which job classifications are essential or primary to staff and which are secondary






43. An event that happens without warning and normally affects a number of people






44. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






45. A method of collecting ideas from all participants without criticism or judgment






46. Refers to the need to develop relationships with people as individuals or in groups






47. Uses a definite format that involves a set of questions to chart the employee's response






48. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






49. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups