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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management cannot control
Teamwork
Noncontrollable costs
Control
Inclusion
2. A specific description or statement of what a manager wants to achieve
Exit interview
Information sender
Objective
Problem
3. A process of working with and through others to get a significant task or project completed
Warm-up activity
Delegation
Organizational goals
Brainstorming
4. A criterion set by management that measures the quality and quantity of an employee's work
Root cause
Wage
Performance standard
Collective bargaining agreement
5. The degree of responsibility an individual has to an activity
Terminable acts
Information sender
Accountability
Fair Labor Standards Act (FLSA)
6. The person for whom the communication is intended
Employee absence policy
Organizational goals
Stress
Information receiver
7. Costs that management can control
Involuntary termination
Performing
Standard
Controllable costs
8. Dollar amounts in addition to the regular wage and salary
Scheduling
Bonuses
Empathy
Decoding
9. Actions by an employee that typically cause immediate termination
Terminable acts
Benchmark
Minutes
Vision Statement
10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Storming
Problem solving
Information sender
11. A report written by management reiterating the problem and its solution
Minutes
Standard
Documentation
Workplace Ethics
12. Someone who can play the role of a wise advisor for you
Information meetings
Individual performance of objectives
Message
Mentor
13. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Sales projections
Salaries
Call/emergency meetings
Negotiation
14. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Shift leaders
Voluntary termination
Leadership
Brainstorming meetings
15. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Storming
Problem-solving meetings
Bonuses
16. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Performance standard
Sexual harassment
Contact list
17. Refers to the need to develop relationships with people as individuals or in groups
Internal communication
Objective
Performance standard
Affection
18. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Core values
Team
Warm-up activity
Contact list
19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Controllable costs
Certification
Problem
Fair Labor Standards Act (FLSA)
20. Set by management to ensure the operation's profitability
Certification
Payroll standards
Mentor
Spin
21. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Controllable costs
Voluntary termination
Informal communication
Spin
22. Brief meetings in which the goal is to decide and commit to action
Motivators/Satisfiers
Floaters
Action meetings
Stress Management
23. Developing the message to be sent
Covers
Nepotism
Supporting
Encoding
24. Serve as a set of standards by which an organization operates
Inclusion
Value Statement
Individual performance of objectives
Sexual harassment
25. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Unpreventable crisis
Cross-training
Supporting
Nepotism
26. Refines the vision statement by stating the purpose of the organization to employees and customers
Compensation
Mission Statement
Brainstorming meetings
Voluntary termination
27. Refers to the need to exercise leadership and apply authority over others
Fair Labor Standards Act (FLSA)
Brainstorming
Facilitator
Control
28. The budgeted dollar amount for each type of cost
Standard
Management
Principles
Alternative
29. Someone who assists in making the meeting run easier
Facilitator
Media policy
Core values
Interfunctional team
30. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Media policy
Individual performance of objectives
Unpreventable crisis
Family and Medical Leave Act (FMLA)
31. Any sound that interferes with clear reception
Environmental noise
Budget
Mentor
Message
32. Team members can analyze and solve problems effectively together
Arbitration
Performing
Structured exit interview
Collective bargaining agreement
33. Meetings involving a group or team whose purpose is to tackle a problem
Conflict resolution
Problem-solving meetings
Sales projections
Teamwork
34. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Sales projections
Motivators/Satisfiers
Core values
Professional Development
35. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Evacuation
Organizational communication
Call/emergency meetings
Controllable costs
36. The environment that a message travels through
Message context
Wage
Media policy
Vision Statement
37. Providing encouragement - listening more than telling - and promoting team discussions
Certification
Supporting
Forming
Floaters
38. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Delegation
Crew schedule
Minutes
Documentation
39. The action or situation that initiates the problem
Problem-solving model
Measurable results
Root cause
Problem-solving meetings
40. An event that happens without warning and normally affects a number of people
Cross-training
Crisis
Mediation
Delegation
41. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Message context
Wage
Floaters
Self-disclosure
42. An additional sum paid to an employee whose work is superior and whose services are valued
Empathy
Information meetings
Merit pay
Deployment chart
43. Personal characteristics that are work-related
Problem-solving model
Work styles
Mission Statement
Objective
44. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Nepotism
Semivariable costs
Directing
Stress
45. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Fair Labor Standards Act (FLSA)
Informal communication
Nonverbal communication
Planning
46. Simply stated criteria used to determine whether a goal has been met
Merit pay
Storming
Standard
Message
47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Encoding
Fair Labor Standards Act (FLSA)
Information receiver
48. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Semivariable costs
Stress Management
Norming
Scheduling
49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Master schedule
Shift leaders
Salaries
Self-disclosure
50. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Historical sales information
Problem-solving meetings
Ground rules
Collective bargaining agreement