Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work






2. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






3. An additional sum paid to an employee whose work is superior and whose services are valued






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. Refines the vision statement by stating the purpose of the organization to employees and customers






6. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






7. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






8. Shows which job classifications are essential or primary to staff and which are secondary






9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






10. To plan or appoint employees to work at a certain time and date






11. Someone who can play the role of a wise advisor for you






12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






13. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






16. The originator and developer of the information that will be communicated






17. A template used for creating weekly employee schedules






18. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






19. Serve as a set of standards by which an organization operates






20. A quick - interactive activity that prepares people to focus on the meeting and its objectives






21. The receiver's process of translating the sender's message into a meaningful form






22. A meeting between the employer and employee when the employee leaves the company






23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






24. Sees team members settling their differences and developing more cohesive and trusting work relationships






25. A chart that shows employees what days and hours they are expected to work






26. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






27. Guidelines and procedures that explain how employees must notify management if they are unable to work






28. Govern unemployment compensation






29. The act of identifying with the feelings - thoughts - or attitudes of another person






30. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






32. A process of working with and through others to get a significant task or project completed






33. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






34. Personal characteristics that are work-related






35. Meetings that share communication






36. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






37. Team members can analyze and solve problems effectively together






38. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






39. The procedure and guidelines for employees to follow when they want time off from work






40. Simply an account of past sales volumes in a foodservice operation






41. Includes key personnel to be notified in the event of a crisis - such as each member of management






42. The standards of conduct or set of values and principles an individual or organization applies to work






43. Statements of desired results






44. Refers to the need to feel a part of a group






45. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






46. A potential solution to a problem






47. Simply stated criteria used to determine whether a goal has been met






48. Describes what an organization wants to become and why it exists






49. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct