Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An additional sum paid to an employee whose work is superior and whose services are valued






2. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






3. The act of identifying with the feelings - thoughts - or attitudes of another person






4. Simply stated criteria used to determine whether a goal has been met






5. Refers to the need to feel a part of a group






6. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






7. An estimate of future sales based on historical sales records and other information viewed as relevant by management






8. Includes key personnel to be notified in the event of a crisis - such as each member of management






9. These goals focus on broad statements of what the organization as a whole wants to achieve






10. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






14. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






15. The main connection between the sender and receiver






16. A method of collecting ideas from all participants without criticism or judgment






17. A potential solution to a problem






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. Intact work units of a small group of employees who manage many daily operational issues with little supervision






20. A catastrophe that cannot be stopped from happening






21. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






22. Someone who assists in making the meeting run easier






23. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






24. Guidelines for conduct that have enduring and lasting value to a society or organization






25. A template used for creating weekly employee schedules






26. Serve as a set of standards by which an organization operates






27. Statements of desired results






28. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






29. Meals to be served






30. Providing encouragement - listening more than telling - and promoting team discussions






31. All aspects of the project are evaluated






32. These objectives link to the organizational goals and help produce the desired outcome






33. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






34. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






36. An assembly of people for the purpose of discussing or making decisions about some topics






37. The procedure and guidelines for employees to follow when they want time off from work






38. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






39. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






40. The sum of activities a person performs to meet goals and/or to further his or her career






41. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






42. Any sound that interferes with clear reception






43. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






44. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






45. The person for whom the communication is intended






46. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






47. A quick - interactive activity that prepares people to focus on the meeting and its objectives






48. Factors that incite an employee to put out more effort and enthusiasm for his or her job






49. Dollar amounts in addition to the regular wage and salary






50. The process of removing customers and employees from the premises when a crisis occurs