Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Being unfairly partial to one or more employees






2. The many expressions and movements of a speaker that convey additional information about the message being given






3. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






4. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






5. Shows which job classifications are essential or primary to staff and which are secondary






6. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






7. Uses a definite format that involves a set of questions to chart the employee's response






8. A meeting between the employer and employee when the employee leaves the company






9. To explore all of a problem's potential causes






10. A quick - interactive activity that prepares people to focus on the meeting and its objectives






11. Brief meetings in which the goal is to decide and commit to action






12. An additional sum paid to an employee whose work is superior and whose services are valued






13. The receiver's process of translating the sender's message into a meaningful form






14. The act of identifying with the feelings - thoughts - or attitudes of another person






15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






16. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






17. A group of individuals who operate as a unit for an assigned task or goal






18. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






19. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






20. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






21. Meetings that share communication






22. An assembly of people for the purpose of discussing or making decisions about some topics






23. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






24. A specific description or statement of what a manager wants to achieve






25. Expand the responsibilities of a particular group of employees






26. Sees team members settling their differences and developing more cohesive and trusting work relationships






27. A conversation without prepared questions






28. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






29. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






30. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






31. A chart that shows employees what days and hours they are expected to work






32. Costs that management can control






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. Discussion between involved people with the goal of reaching an agreement that both can accept






35. The medium through which the message will be communicated






36. All types of wages combined with other rewards or benefits that the employee receives as part of a package






37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






38. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






39. Refines the vision statement by stating the purpose of the organization to employees and customers






40. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






41. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






42. A template used for creating weekly employee schedules






43. To plan or appoint employees to work at a certain time and date






44. Costs that management cannot control






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. The degree of responsibility an individual has to an activity






47. The environment that a message travels through






48. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






49. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






50. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting