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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Storming
Voluntary termination
Involuntary termination
Ground rules
2. An additional sum paid to an employee whose work is superior and whose services are valued
Contact list
Merit pay
Directing
Meeting
3. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Delegation
Self-disclosure
Leadership
Wage
4. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Root cause
Debrief meeting
Mission Statement
5. The act of identifying with the feelings - thoughts - or attitudes of another person
Control
Voluntary termination
Exit interview
Empathy
6. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Message channel
Debrief meeting
Teamwork
Environmental noise
7. A template used for creating weekly employee schedules
Standard
Nonverbal communication
Call/emergency meetings
Master schedule
8. A method of collecting ideas from all participants without criticism or judgment
Crew schedule
Time Management
Workplace Ethics
Brainstorming
9. Simply stated criteria used to determine whether a goal has been met
Employee absence policy
Budget
Controllable costs
Standard
10. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Value Statement
SWOT analysis
Principles
11. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Motivation
Networking
Ground rules
Measurable results
12. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Payroll standards
Parking lot
Nonverbal communication
13. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Agenda
Information sender
Team
Core values
14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Planning
SWOT analysis
Problem-solving model
Employee absence policy
15. Discussion between involved people with the goal of reaching an agreement that both can accept
Problem-solving team
Negotiation
Problem-solving meetings
Decoding
16. Putting a positive thought into the public's mind following a negative situation
Spin
Goal
Objective
Employee absence policy
17. A catastrophe that can be precluded from happening
Interfunctional team
Preventable crisis
Negotiation
Nepotism
18. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Interpersonal communication
Listening
Mission Statement
Compensation
19. Statements of desired results
SWOT analysis
Federal-State Unemployment Compensation Laws
Goal
Sexual harassment
20. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Alternative
Deployment chart
Individual performance of objectives
Collective bargaining agreement
21. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Motivation
Crisis
Problem solving
Work styles
22. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Ground rules
Federal-State Unemployment Compensation Laws
Scheduling
Cross-functional team
23. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Ground rules
Encoding
Family and Medical Leave Act (FMLA)
Professionalism
24. Meetings involving a group or team whose purpose is to tackle a problem
Preventable crisis
Problem-solving meetings
Federal-State Unemployment Compensation Laws
Spin
25. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Contingency plan
Time-off request policy
Organizational communication
Performance review cycles
26. A specific description or statement of what a manager wants to achieve
Objective
Problem-solving team
Problem-solving meetings
Certification
27. Someone who can play the role of a wise advisor for you
Storming
Mentor
Leadership
Information sender
28. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Warm-up activity
Self-directed teams
Work styles
Supporting
29. Govern unemployment compensation
Motivation
Federal-State Unemployment Compensation Laws
Exit interview
Sexual harassment
30. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Vision Statement
Leadership
Alternative
Call/emergency meetings
31. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Message channel
Alternative
Fair Labor Standards Act (FLSA)
Mentor
32. Guidelines for conduct that have enduring and lasting value to a society or organization
Informal communication
Principles
Action item
Measurable results
33. The person for whom the communication is intended
Information receiver
Ground rules
Stress
Evacuation
34. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Arbitration
Meeting
Motivation
Directing
35. An assembly of people for the purpose of discussing or making decisions about some topics
Compensation
Structured exit interview
Meeting
Departmental/team objectives
36. Refers to the need to exercise leadership and apply authority over others
Delegation
Problem-solving model
Information sender
Control
37. Meetings that share communication
Salaries
Information meetings
Management schedule
Standard
38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Core values
Principles
Cross-training
Contingency plan
39. A strategy of steps to carry out so that a problem does not recur
Action plan
Exit interview
Voluntary termination
Employee absence policy
40. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Listening
Stress
Internal communication
41. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Stress
Alternative
Fair Labor Standards Act (FLSA)
Work styles
42. The medium through which the message will be communicated
Inclusion
Management schedule
Message channel
Mentor
43. A potential solution to a problem
Controllable costs
Alternative
Core values
Parking lot
44. Team members can analyze and solve problems effectively together
Performing
Payroll standards
Fair Labor Standards Act (FLSA)
Message context
45. A question or situation that needs an answer or a solution
Mentor
Organizational communication
Vision Statement
Problem
46. Set by management to ensure the operation's profitability
Controllable costs
Payroll standards
Sexual harassment
Decoding
47. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Principles
Internal communication
Cross-functional team
48. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Deployment chart
Covers
Team
Measurable results
49. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Norming
Problem solving
Mission Statement
50. Brief meetings in which the goal is to decide and commit to action
Budget
Brainstorming meetings
Alternative
Action meetings
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