Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






3. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






4. A list of topics that will be reviewed or dealt with at a meeting






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. A template used for creating weekly employee schedules






7. Sees team members settling their differences and developing more cohesive and trusting work relationships






8. Putting a positive thought into the public's mind following a negative situation






9. Refers to the need to exercise leadership and apply authority over others






10. These goals focus on broad statements of what the organization as a whole wants to achieve






11. Serve as a set of standards by which an organization operates






12. A potential solution to a problem






13. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






14. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






15. The main connection between the sender and receiver






16. Developing the message to be sent






17. The budgeted dollar amount for each type of cost






18. Personal characteristics that are work-related






19. A specific point associated with an agenda item that needs some type of action performed






20. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






21. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






22. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






23. Someone who can play the role of a wise advisor for you






24. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






25. The environment that a message travels through






26. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






27. A report written by management reiterating the problem and its solution






28. Expand the responsibilities of a particular group of employees






29. Any message presented to staff to create a cohesive and productive workforce






30. An estimate of future sales based on historical sales records and other information viewed as relevant by management






31. The originator and developer of the information that will be communicated






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






34. Meals to be served






35. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






36. A standard by which something can be measured or judged






37. A catastrophe that cannot be stopped from happening






38. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






39. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






40. Occurs when an employee - of his or her own free will - decides to leave an organization






41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






42. A strategy of steps to carry out so that a problem does not recur






43. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






44. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






46. To explore all of a problem's potential causes






47. A chart that shows employees what days and hours they are expected to work






48. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






50. A chart that shows which days and times the management staff is expected to work