Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






2. Created for the specific purpose of solving an immediate problem






3. Developing the message to be sent






4. A template used for creating weekly employee schedules






5. A process of working with and through others to get a significant task or project completed






6. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






8. The person for whom the communication is intended






9. Refers to the need to develop relationships with people as individuals or in groups






10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






11. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






12. A conversation without prepared questions






13. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






14. Someone who can play the role of a wise advisor for you






15. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






16. Simply an account of past sales volumes in a foodservice operation






17. A report written by management reiterating the problem and its solution






18. Any message presented to staff to create a cohesive and productive workforce






19. The sum of activities a person performs to meet goals and/or to further his or her career






20. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






21. A catastrophe that can be precluded from happening






22. An estimate of future sales based on historical sales records and other information viewed as relevant by management






23. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






25. Intact work units of a small group of employees who manage many daily operational issues with little supervision






26. An additional sum paid to an employee whose work is superior and whose services are valued






27. Expand the responsibilities of a particular group of employees






28. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






29. A strategy of steps to carry out so that a problem does not recur






30. The receiver's process of translating the sender's message into a meaningful form






31. To explore all of a problem's potential causes






32. Someone who assists in making the meeting run easier






33. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






34. Serve as a set of standards by which an organization operates






35. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






36. Refers to the need to exercise leadership and apply authority over others






37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






38. Describes what an organization wants to become and why it exists






39. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






40. Providing encouragement - listening more than telling - and promoting team discussions






41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






43. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






44. A quick - interactive activity that prepares people to focus on the meeting and its objectives






45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






46. Meetings involving a group or team whose purpose is to tackle a problem






47. The degree of responsibility an individual has to an activity






48. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






50. A criterion set by management that measures the quality and quantity of an employee's work