Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given






2. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






3. Simply stated criteria used to determine whether a goal has been met






4. The medium through which the message will be communicated






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






7. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






8. A report written by management reiterating the problem and its solution






9. A specific point associated with an agenda item that needs some type of action performed






10. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






11. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






12. A question or situation that needs an answer or a solution






13. A criterion set by management that measures the quality and quantity of an employee's work






14. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






15. A specific description or statement of what a manager wants to achieve






16. An estimate of future sales based on historical sales records and other information viewed as relevant by management






17. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






18. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






19. A group of individuals who operate as a unit for an assigned task or goal






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. A strategy to share information that the receiver would not normally know






22. Expand the responsibilities of a particular group of employees






23. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






24. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






25. Developing the message to be sent






26. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






27. Costs that management can control






28. Statements of desired results






29. Refers to the need to feel a part of a group






30. Putting a positive thought into the public's mind following a negative situation






31. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






32. Factors that incite an employee to put out more effort and enthusiasm for his or her job






33. Guidelines and procedures that explain how employees must notify management if they are unable to work






34. An assembly of people for the purpose of discussing or making decisions about some topics






35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






36. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






37. Meetings involving a group or team whose purpose is to tackle a problem






38. All types of wages combined with other rewards or benefits that the employee receives as part of a package






39. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






40. A strategy of steps to carry out so that a problem does not recur






41. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






42. These goals focus on broad statements of what the organization as a whole wants to achieve






43. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






45. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






46. Tend to be associated with management positions since they are fixed dollar amounts for compensation






47. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






48. Serve as a set of standards by which an organization operates






49. The execution of processes and the use of tools that increase a person's efficiency and productivity






50. Refers to the need to develop relationships with people as individuals or in groups