Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships






2. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






3. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






4. Tend to be associated with management positions since they are fixed dollar amounts for compensation






5. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






6. Occurs when an employee - of his or her own free will - decides to leave an organization






7. A method of collecting ideas from all participants without criticism or judgment






8. Team members can analyze and solve problems effectively together






9. To plan or appoint employees to work at a certain time and date






10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






11. Simply an account of past sales volumes in a foodservice operation






12. Being unfairly partial to one or more employees






13. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






14. Discussion between involved people with the goal of reaching an agreement that both can accept






15. A strategy to share information that the receiver would not normally know






16. A list of topics that will be reviewed or dealt with at a meeting






17. An assembly of people for the purpose of discussing or making decisions about some topics






18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






20. The medium through which the message will be communicated






21. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






22. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






23. A question or situation that needs an answer or a solution






24. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






25. The main connection between the sender and receiver






26. Simply stated criteria used to determine whether a goal has been met






27. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






28. Providing encouragement - listening more than telling - and promoting team discussions






29. A report written by management reiterating the problem and its solution






30. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






32. The environment that a message travels through






33. An event that happens without warning and normally affects a number of people






34. Created for the specific purpose of solving an immediate problem






35. Serve as a set of standards by which an organization operates






36. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






37. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






38. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






39. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






40. Statements of desired results






41. A template used for creating weekly employee schedules






42. The sum of activities a person performs to meet goals and/or to further his or her career






43. Any sound that interferes with clear reception






44. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






45. Someone who can play the role of a wise advisor for you






46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






48. Dollar amounts in addition to the regular wage and salary






49. Govern unemployment compensation






50. Factors that incite an employee to put out more effort and enthusiasm for his or her job