Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem






2. Describes what an organization wants to become and why it exists






3. Tend to be associated with management positions since they are fixed dollar amounts for compensation






4. To explore all of a problem's potential causes






5. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






6. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






7. An event that happens without warning and normally affects a number of people






8. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






9. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






10. A list of topics that will be reviewed or dealt with at a meeting






11. A report written by management reiterating the problem and its solution






12. A strategy of steps to carry out so that a problem does not recur






13. Govern unemployment compensation






14. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






15. Uses a definite format that involves a set of questions to chart the employee's response






16. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






18. A standard by which something can be measured or judged






19. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






20. Costs that management cannot control






21. To plan or appoint employees to work at a certain time and date






22. An additional sum paid to an employee whose work is superior and whose services are valued






23. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






24. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






25. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






26. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






27. A chart that shows which days and times the management staff is expected to work






28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






29. A potential solution to a problem






30. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






31. The process of removing customers and employees from the premises when a crisis occurs






32. Refines the vision statement by stating the purpose of the organization to employees and customers






33. The execution of processes and the use of tools that increase a person's efficiency and productivity






34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






35. A catastrophe that can be precluded from happening






36. Statements of desired results






37. Actions by an employee that typically cause immediate termination






38. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






39. The main connection between the sender and receiver






40. Guidelines for conduct that have enduring and lasting value to a society or organization






41. Any sound that interferes with clear reception






42. The procedure and guidelines for employees to follow when they want time off from work






43. Someone who can play the role of a wise advisor for you






44. All types of wages combined with other rewards or benefits that the employee receives as part of a package






45. Meals to be served






46. Set by management to ensure the operation's profitability






47. Brief meetings in which the goal is to decide and commit to action






48. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






49. Simply an account of past sales volumes in a foodservice operation






50. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified