Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






3. Set by management to ensure the operation's profitability






4. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






7. These objectives link to the organizational goals and help produce the desired outcome






8. Refers to the need to feel a part of a group






9. The medium through which the message will be communicated






10. Simply an account of past sales volumes in a foodservice operation






11. The act of identifying with the feelings - thoughts - or attitudes of another person






12. A strategy to share information that the receiver would not normally know






13. The standards of conduct or set of values and principles an individual or organization applies to work






14. An estimate of future sales based on historical sales records and other information viewed as relevant by management






15. Dollar amounts in addition to the regular wage and salary






16. The action or situation that initiates the problem






17. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






18. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






19. A question or situation that needs an answer or a solution






20. The person for whom the communication is intended






21. Expand the responsibilities of a particular group of employees






22. Brief meetings in which the goal is to decide and commit to action






23. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






24. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






25. A chart that shows which days and times the management staff is expected to work






26. Represent a select few of the highest concerns of the company






27. Serve as a set of standards by which an organization operates






28. The receiver's process of translating the sender's message into a meaningful form






29. Any message presented to staff to create a cohesive and productive workforce






30. Any sound that interferes with clear reception






31. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






33. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






34. The procedure and guidelines for employees to follow when they want time off from work






35. The degree of responsibility an individual has to an activity






36. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






37. The budgeted dollar amount for each type of cost






38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






39. To plan or appoint employees to work at a certain time and date






40. Being unfairly partial to one or more employees






41. Refers to the need to exercise leadership and apply authority over others






42. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






44. A meeting between the employer and employee when the employee leaves the company






45. A specific point associated with an agenda item that needs some type of action performed






46. All types of wages combined with other rewards or benefits that the employee receives as part of a package






47. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






48. Statements of desired results






49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






50. A process of working with and through others to get a significant task or project completed