Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work






2. Intact work units of a small group of employees who manage many daily operational issues with little supervision






3. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






5. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






6. Refers to the need to exercise leadership and apply authority over others






7. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






8. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






9. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






10. The standards of conduct or set of values and principles an individual or organization applies to work






11. A method of collecting ideas from all participants without criticism or judgment






12. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






13. A process of working with and through others to get a significant task or project completed






14. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






15. The receiver's process of translating the sender's message into a meaningful form






16. The person for whom the communication is intended






17. A report written by management reiterating the problem and its solution






18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






22. A list of topics that will be reviewed or dealt with at a meeting






23. Serve as a set of standards by which an organization operates






24. An assembly of people for the purpose of discussing or making decisions about some topics






25. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






26. Statements of desired results






27. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






28. Uses a definite format that involves a set of questions to chart the employee's response






29. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






30. A conversation without prepared questions






31. An estimate of future sales based on historical sales records and other information viewed as relevant by management






32. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






33. Discussion between involved people with the goal of reaching an agreement that both can accept






34. Costs that management can control






35. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






37. These objectives link to the organizational goals and help produce the desired outcome






38. All aspects of the project are evaluated






39. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






40. The degree of responsibility an individual has to an activity






41. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






42. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






43. Describes what an organization wants to become and why it exists






44. The act of identifying with the feelings - thoughts - or attitudes of another person






45. Personal characteristics that are work-related






46. Any sound that interferes with clear reception






47. The procedure and guidelines for employees to follow when they want time off from work






48. Represent a select few of the highest concerns of the company






49. Meetings that share communication






50. Sees team members settling their differences and developing more cohesive and trusting work relationships