Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






2. Simply stated criteria used to determine whether a goal has been met






3. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






6. Costs that management can control






7. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






8. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






9. To plan or appoint employees to work at a certain time and date






10. Represent a select few of the highest concerns of the company






11. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






12. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






13. A catastrophe that can be precluded from happening






14. The standards of conduct or set of values and principles an individual or organization applies to work






15. Team members can analyze and solve problems effectively together






16. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






17. Personal characteristics that are work-related






18. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






19. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






20. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






21. A catastrophe that cannot be stopped from happening






22. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






23. Factors that incite an employee to put out more effort and enthusiasm for his or her job






24. Describes what an organization wants to become and why it exists






25. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






26. Govern unemployment compensation






27. Set by management to ensure the operation's profitability






28. The main connection between the sender and receiver






29. The act of identifying with the feelings - thoughts - or attitudes of another person






30. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






31. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






32. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






33. A meeting between the employer and employee when the employee leaves the company






34. Refers to the need to exercise leadership and apply authority over others






35. Discussion between involved people with the goal of reaching an agreement that both can accept






36. The action or situation that initiates the problem






37. The execution of processes and the use of tools that increase a person's efficiency and productivity






38. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






39. A template used for creating weekly employee schedules






40. Actions by an employee that typically cause immediate termination






41. A chart that shows employees what days and hours they are expected to work






42. Costs that management cannot control






43. Refines the vision statement by stating the purpose of the organization to employees and customers






44. Guidelines for conduct that have enduring and lasting value to a society or organization






45. The process of removing customers and employees from the premises when a crisis occurs






46. An event that happens without warning and normally affects a number of people






47. Any sound that interferes with clear reception






48. Meetings involving a group or team whose purpose is to tackle a problem






49. Putting a positive thought into the public's mind following a negative situation






50. Created for the specific purpose of solving an immediate problem