Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






2. Statements of desired results






3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






4. A specific description or statement of what a manager wants to achieve






5. Costs that management can control






6. Meetings that share communication






7. Meals to be served






8. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






9. The degree of responsibility an individual has to an activity






10. Providing encouragement - listening more than telling - and promoting team discussions






11. The environment that a message travels through






12. A process of working with and through others to get a significant task or project completed






13. A method of collecting ideas from all participants without criticism or judgment






14. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






15. Set by management to ensure the operation's profitability






16. Personal characteristics that are work-related






17. A potential solution to a problem






18. Brief meetings in which the goal is to decide and commit to action






19. Actions by an employee that typically cause immediate termination






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. The sum of activities a person performs to meet goals and/or to further his or her career






22. A catastrophe that cannot be stopped from happening






23. Team members can analyze and solve problems effectively together






24. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






25. The receiver's process of translating the sender's message into a meaningful form






26. Serve as a set of standards by which an organization operates






27. A conversation without prepared questions






28. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






29. Costs that management cannot control






30. Being unfairly partial to one or more employees






31. Created for the specific purpose of solving an immediate problem






32. A chart that shows employees what days and hours they are expected to work






33. Sees team members settling their differences and developing more cohesive and trusting work relationships






34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






35. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






36. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






37. An event that happens without warning and normally affects a number of people






38. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






39. A quick - interactive activity that prepares people to focus on the meeting and its objectives






40. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






41. The budgeted dollar amount for each type of cost






42. Refers to the need to exercise leadership and apply authority over others






43. The standards of conduct or set of values and principles an individual or organization applies to work






44. Tend to be associated with management positions since they are fixed dollar amounts for compensation






45. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






47. These goals focus on broad statements of what the organization as a whole wants to achieve






48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






49. Any message presented to staff to create a cohesive and productive workforce






50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct