Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report written by management reiterating the problem and its solution






2. An additional sum paid to an employee whose work is superior and whose services are valued






3. Set by management to ensure the operation's profitability






4. Includes key personnel to be notified in the event of a crisis - such as each member of management






5. The many expressions and movements of a speaker that convey additional information about the message being given






6. Putting a positive thought into the public's mind following a negative situation






7. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






8. The action or situation that initiates the problem






9. Costs that management can control






10. The procedure and guidelines for employees to follow when they want time off from work






11. A standard by which something can be measured or judged






12. Meetings involving a group or team whose purpose is to tackle a problem






13. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






14. A meeting between the employer and employee when the employee leaves the company






15. An assembly of people for the purpose of discussing or making decisions about some topics






16. A catastrophe that cannot be stopped from happening






17. Tend to be associated with management positions since they are fixed dollar amounts for compensation






18. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






19. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






20. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






21. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






22. The main connection between the sender and receiver






23. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






24. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






25. Guidelines for conduct that have enduring and lasting value to a society or organization






26. Any message presented to staff to create a cohesive and productive workforce






27. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






28. The standards of conduct or set of values and principles an individual or organization applies to work






29. Represent a select few of the highest concerns of the company






30. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






32. Costs that management cannot control






33. A question or situation that needs an answer or a solution






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. Guidelines and procedures that explain how employees must notify management if they are unable to work






36. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






37. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






38. Any sound that interferes with clear reception






39. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






40. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






41. Simply stated criteria used to determine whether a goal has been met






42. Someone who can play the role of a wise advisor for you






43. A specific point associated with an agenda item that needs some type of action performed






44. The execution of processes and the use of tools that increase a person's efficiency and productivity






45. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






46. Factors that incite an employee to put out more effort and enthusiasm for his or her job






47. Expand the responsibilities of a particular group of employees






48. These goals focus on broad statements of what the organization as a whole wants to achieve






49. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






50. The medium through which the message will be communicated