Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Personal characteristics that are work-related






2. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






3. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






4. The standards of conduct or set of values and principles an individual or organization applies to work






5. Created for the specific purpose of solving an immediate problem






6. Costs that management can control






7. Expand the responsibilities of a particular group of employees






8. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






9. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






10. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






11. An estimate of future sales based on historical sales records and other information viewed as relevant by management






12. A strategy of steps to carry out so that a problem does not recur






13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






14. Developing the message to be sent






15. Guidelines and procedures that explain how employees must notify management if they are unable to work






16. To explore all of a problem's potential causes






17. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






18. Guidelines for conduct that have enduring and lasting value to a society or organization






19. Discussion between involved people with the goal of reaching an agreement that both can accept






20. A conversation without prepared questions






21. All aspects of the project are evaluated






22. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






23. The main connection between the sender and receiver






24. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






25. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






26. A potential solution to a problem






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. Occurs when an employee - of his or her own free will - decides to leave an organization






29. The act of identifying with the feelings - thoughts - or attitudes of another person






30. The execution of processes and the use of tools that increase a person's efficiency and productivity






31. The receiver's process of translating the sender's message into a meaningful form






32. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






33. An additional sum paid to an employee whose work is superior and whose services are valued






34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






35. An event that happens without warning and normally affects a number of people






36. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






37. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






38. A catastrophe that cannot be stopped from happening






39. These objectives link to the organizational goals and help produce the desired outcome






40. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






41. A quick - interactive activity that prepares people to focus on the meeting and its objectives






42. Sees team members settling their differences and developing more cohesive and trusting work relationships






43. To plan or appoint employees to work at a certain time and date






44. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






45. A strategy to share information that the receiver would not normally know






46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






47. A group of individuals who operate as a unit for an assigned task or goal






48. Any message presented to staff to create a cohesive and productive workforce






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event