Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






3. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






4. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






6. Guidelines and procedures that explain how employees must notify management if they are unable to work






7. The procedure and guidelines for employees to follow when they want time off from work






8. All types of wages combined with other rewards or benefits that the employee receives as part of a package






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. Factors that incite an employee to put out more effort and enthusiasm for his or her job






11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






12. Occurs when an employee - of his or her own free will - decides to leave an organization






13. A question or situation that needs an answer or a solution






14. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






15. A template used for creating weekly employee schedules






16. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






17. A meeting between the employer and employee when the employee leaves the company






18. Refers to the need to exercise leadership and apply authority over others






19. Refers to the need to develop relationships with people as individuals or in groups






20. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






21. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






22. A criterion set by management that measures the quality and quantity of an employee's work






23. The many expressions and movements of a speaker that convey additional information about the message being given






24. Refines the vision statement by stating the purpose of the organization to employees and customers






25. A standard by which something can be measured or judged






26. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






27. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






28. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






29. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






30. To explore all of a problem's potential causes






31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






32. Simply an account of past sales volumes in a foodservice operation






33. Set by management to ensure the operation's profitability






34. The process of removing customers and employees from the premises when a crisis occurs






35. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






36. Actions by an employee that typically cause immediate termination






37. A strategy to share information that the receiver would not normally know






38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






39. Any message presented to staff to create a cohesive and productive workforce






40. The execution of processes and the use of tools that increase a person's efficiency and productivity






41. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






42. An assembly of people for the purpose of discussing or making decisions about some topics






43. Personal characteristics that are work-related






44. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






45. Expand the responsibilities of a particular group of employees






46. Someone who assists in making the meeting run easier






47. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






48. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






49. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






50. An event that happens without warning and normally affects a number of people