Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings involving a group or team whose purpose is to tackle a problem






2. The receiver's process of translating the sender's message into a meaningful form






3. The person for whom the communication is intended






4. Brief meetings in which the goal is to decide and commit to action






5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






6. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






7. The act of identifying with the feelings - thoughts - or attitudes of another person






8. Sees team members settling their differences and developing more cohesive and trusting work relationships






9. A list of topics that will be reviewed or dealt with at a meeting






10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






12. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






14. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






16. Putting a positive thought into the public's mind following a negative situation






17. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






19. The environment that a message travels through






20. A group of individuals who operate as a unit for an assigned task or goal






21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






22. An additional sum paid to an employee whose work is superior and whose services are valued






23. The medium through which the message will be communicated






24. The many expressions and movements of a speaker that convey additional information about the message being given






25. These objectives link to the organizational goals and help produce the desired outcome






26. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






27. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






29. Uses a definite format that involves a set of questions to chart the employee's response






30. The process of removing customers and employees from the premises when a crisis occurs






31. Discussion between involved people with the goal of reaching an agreement that both can accept






32. The main connection between the sender and receiver






33. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






34. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






35. A template used for creating weekly employee schedules






36. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






37. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






38. All aspects of the project are evaluated






39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






40. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






41. Refers to the need to develop relationships with people as individuals or in groups






42. Intact work units of a small group of employees who manage many daily operational issues with little supervision






43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






44. The degree of responsibility an individual has to an activity






45. Refers to the need to exercise leadership and apply authority over others






46. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






48. A criterion set by management that measures the quality and quantity of an employee's work






49. Describes what an organization wants to become and why it exists






50. Someone who assists in making the meeting run easier