Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A potential solution to a problem






2. The many expressions and movements of a speaker that convey additional information about the message being given






3. Actions by an employee that typically cause immediate termination






4. The environment that a message travels through






5. The medium through which the message will be communicated






6. A catastrophe that can be precluded from happening






7. Team members can analyze and solve problems effectively together






8. A chart that shows which days and times the management staff is expected to work






9. The receiver's process of translating the sender's message into a meaningful form






10. Govern unemployment compensation






11. A specific point associated with an agenda item that needs some type of action performed






12. Occurs when an employee - of his or her own free will - decides to leave an organization






13. The standards of conduct or set of values and principles an individual or organization applies to work






14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






15. Brief meetings in which the goal is to decide and commit to action






16. Refers to the need to develop relationships with people as individuals or in groups






17. An estimate of future sales based on historical sales records and other information viewed as relevant by management






18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






19. Serve as a set of standards by which an organization operates






20. Meetings that share communication






21. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






22. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






23. Statements of desired results






24. These goals focus on broad statements of what the organization as a whole wants to achieve






25. A criterion set by management that measures the quality and quantity of an employee's work






26. An assembly of people for the purpose of discussing or making decisions about some topics






27. Any sound that interferes with clear reception






28. To explore all of a problem's potential causes






29. Someone who can play the role of a wise advisor for you






30. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






32. Simply an account of past sales volumes in a foodservice operation






33. The person for whom the communication is intended






34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






35. To plan or appoint employees to work at a certain time and date






36. Developing the message to be sent






37. Meetings involving a group or team whose purpose is to tackle a problem






38. Providing encouragement - listening more than telling - and promoting team discussions






39. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






40. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






41. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






42. A standard by which something can be measured or judged






43. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






44. Refers to the need to exercise leadership and apply authority over others






45. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






46. A list of topics that will be reviewed or dealt with at a meeting






47. Costs that management can control






48. Costs that management cannot control






49. A strategy of steps to carry out so that a problem does not recur






50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements