Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set by management to ensure the operation's profitability






2. Refers to the need to feel a part of a group






3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






4. A strategy of steps to carry out so that a problem does not recur






5. An event that happens without warning and normally affects a number of people






6. Simply stated criteria used to determine whether a goal has been met






7. A standard by which something can be measured or judged






8. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






9. A catastrophe that cannot be stopped from happening






10. The medium through which the message will be communicated






11. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






12. Refers to the need to exercise leadership and apply authority over others






13. Costs that management can control






14. Guidelines for conduct that have enduring and lasting value to a society or organization






15. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






16. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






17. The originator and developer of the information that will be communicated






18. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






19. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






20. The main connection between the sender and receiver






21. Serve as a set of standards by which an organization operates






22. Personal characteristics that are work-related






23. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






24. All types of wages combined with other rewards or benefits that the employee receives as part of a package






25. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






26. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






27. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






28. A template used for creating weekly employee schedules






29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






30. Expand the responsibilities of a particular group of employees






31. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






32. A catastrophe that can be precluded from happening






33. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






34. A potential solution to a problem






35. Uses a definite format that involves a set of questions to chart the employee's response






36. Intact work units of a small group of employees who manage many daily operational issues with little supervision






37. The person for whom the communication is intended






38. An additional sum paid to an employee whose work is superior and whose services are valued






39. Describes what an organization wants to become and why it exists






40. Guidelines and procedures that explain how employees must notify management if they are unable to work






41. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






42. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






43. Meetings that share communication






44. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






45. Statements of desired results






46. Discussion between involved people with the goal of reaching an agreement that both can accept






47. The procedure and guidelines for employees to follow when they want time off from work






48. A group of individuals who operate as a unit for an assigned task or goal






49. These objectives link to the organizational goals and help produce the desired outcome






50. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor