Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Providing encouragement - listening more than telling - and promoting team discussions






2. The originator and developer of the information that will be communicated






3. The standards of conduct or set of values and principles an individual or organization applies to work






4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






5. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






6. A specific description or statement of what a manager wants to achieve






7. The environment that a message travels through






8. Meetings that share communication






9. A template used for creating weekly employee schedules






10. These objectives link to the organizational goals and help produce the desired outcome






11. A catastrophe that cannot be stopped from happening






12. All types of wages combined with other rewards or benefits that the employee receives as part of a package






13. All aspects of the project are evaluated






14. Brief meetings in which the goal is to decide and commit to action






15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






16. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






17. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






18. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






19. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






20. A process of working with and through others to get a significant task or project completed






21. The degree of responsibility an individual has to an activity






22. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






23. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






24. Simply an account of past sales volumes in a foodservice operation






25. Intact work units of a small group of employees who manage many daily operational issues with little supervision






26. Refers to the need to exercise leadership and apply authority over others






27. Factors that incite an employee to put out more effort and enthusiasm for his or her job






28. Discussion between involved people with the goal of reaching an agreement that both can accept






29. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






30. The medium through which the message will be communicated






31. The act of identifying with the feelings - thoughts - or attitudes of another person






32. The person for whom the communication is intended






33. Personal characteristics that are work-related






34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






36. An estimate of future sales based on historical sales records and other information viewed as relevant by management






37. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






38. Represent a select few of the highest concerns of the company






39. A potential solution to a problem






40. A specific point associated with an agenda item that needs some type of action performed






41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






42. Sees team members settling their differences and developing more cohesive and trusting work relationships






43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






44. The main connection between the sender and receiver






45. Simply stated criteria used to determine whether a goal has been met






46. The procedure and guidelines for employees to follow when they want time off from work






47. A meeting between the employer and employee when the employee leaves the company






48. Any sound that interferes with clear reception






49. Statements of desired results






50. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation