Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply stated criteria used to determine whether a goal has been met






2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






3. Factors that incite an employee to put out more effort and enthusiasm for his or her job






4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






5. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






6. Includes key personnel to be notified in the event of a crisis - such as each member of management






7. Meetings involving a group or team whose purpose is to tackle a problem






8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






9. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






10. A process of working with and through others to get a significant task or project completed






11. Meetings that share communication






12. Created for the specific purpose of solving an immediate problem






13. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






14. These goals focus on broad statements of what the organization as a whole wants to achieve






15. A catastrophe that cannot be stopped from happening






16. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






18. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






19. Expand the responsibilities of a particular group of employees






20. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






21. A group of individuals who operate as a unit for an assigned task or goal






22. The originator and developer of the information that will be communicated






23. The act of identifying with the feelings - thoughts - or attitudes of another person






24. A list of topics that will be reviewed or dealt with at a meeting






25. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






27. The degree of responsibility an individual has to an activity






28. Serve as a set of standards by which an organization operates






29. Statements of desired results






30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






32. A quick - interactive activity that prepares people to focus on the meeting and its objectives






33. The process of removing customers and employees from the premises when a crisis occurs






34. The budgeted dollar amount for each type of cost






35. A chart that shows which days and times the management staff is expected to work






36. The environment that a message travels through






37. Simply an account of past sales volumes in a foodservice operation






38. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






39. Actions by an employee that typically cause immediate termination






40. A specific description or statement of what a manager wants to achieve






41. Putting a positive thought into the public's mind following a negative situation






42. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






43. The many expressions and movements of a speaker that convey additional information about the message being given






44. Tend to be associated with management positions since they are fixed dollar amounts for compensation






45. Dollar amounts in addition to the regular wage and salary






46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






47. Shows which job classifications are essential or primary to staff and which are secondary






48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






49. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






50. All types of wages combined with other rewards or benefits that the employee receives as part of a package