Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions by an employee that typically cause immediate termination






2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






4. A chart that shows employees what days and hours they are expected to work






5. Set by management to ensure the operation's profitability






6. Serve as a set of standards by which an organization operates






7. Meals to be served






8. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. Expand the responsibilities of a particular group of employees






11. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






12. A template used for creating weekly employee schedules






13. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






14. Intact work units of a small group of employees who manage many daily operational issues with little supervision






15. All aspects of the project are evaluated






16. Statements of desired results






17. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






18. Any message presented to staff to create a cohesive and productive workforce






19. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. The receiver's process of translating the sender's message into a meaningful form






22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






23. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






24. A list of topics that will be reviewed or dealt with at a meeting






25. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






26. Includes key personnel to be notified in the event of a crisis - such as each member of management






27. A standard by which something can be measured or judged






28. A method of collecting ideas from all participants without criticism or judgment






29. Dollar amounts in addition to the regular wage and salary






30. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






31. The medium through which the message will be communicated






32. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






33. A strategy of steps to carry out so that a problem does not recur






34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






35. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






36. The action or situation that initiates the problem






37. Factors that incite an employee to put out more effort and enthusiasm for his or her job






38. Refers to the need to develop relationships with people as individuals or in groups






39. Refines the vision statement by stating the purpose of the organization to employees and customers






40. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






41. A specific point associated with an agenda item that needs some type of action performed






42. Uses a definite format that involves a set of questions to chart the employee's response






43. Guidelines for conduct that have enduring and lasting value to a society or organization






44. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






45. The degree of responsibility an individual has to an activity






46. The process of removing customers and employees from the premises when a crisis occurs






47. The main connection between the sender and receiver






48. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






49. Someone who can play the role of a wise advisor for you






50. Usually associated with a sales function and are a percentage of the money taken in on various types of sales