Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An additional sum paid to an employee whose work is superior and whose services are valued






2. Providing encouragement - listening more than telling - and promoting team discussions






3. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






4. Uses a definite format that involves a set of questions to chart the employee's response






5. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






6. Includes key personnel to be notified in the event of a crisis - such as each member of management






7. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






8. Sees team members settling their differences and developing more cohesive and trusting work relationships






9. Putting a positive thought into the public's mind following a negative situation






10. Serve as a set of standards by which an organization operates






11. Any message presented to staff to create a cohesive and productive workforce






12. A quick - interactive activity that prepares people to focus on the meeting and its objectives






13. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






14. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






15. Refers to the need to exercise leadership and apply authority over others






16. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






17. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






18. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






19. These goals focus on broad statements of what the organization as a whole wants to achieve






20. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






21. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






22. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






23. Occurs when an employee - of his or her own free will - decides to leave an organization






24. Costs that management can control






25. The receiver's process of translating the sender's message into a meaningful form






26. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






27. A question or situation that needs an answer or a solution






28. Govern unemployment compensation






29. A process of working with and through others to get a significant task or project completed






30. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






31. A strategy to share information that the receiver would not normally know






32. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






33. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






34. An estimate of future sales based on historical sales records and other information viewed as relevant by management






35. Costs that management cannot control






36. Statements of desired results






37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






38. Simply an account of past sales volumes in a foodservice operation






39. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






40. Set by management to ensure the operation's profitability






41. A template used for creating weekly employee schedules






42. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






43. The medium through which the message will be communicated






44. Shows which job classifications are essential or primary to staff and which are secondary






45. Dollar amounts in addition to the regular wage and salary






46. Guidelines for conduct that have enduring and lasting value to a society or organization






47. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






48. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






49. The originator and developer of the information that will be communicated






50. An assembly of people for the purpose of discussing or making decisions about some topics