Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shows which job classifications are essential or primary to staff and which are secondary






2. Being unfairly partial to one or more employees






3. Statements of desired results






4. Any message presented to staff to create a cohesive and productive workforce






5. A potential solution to a problem






6. An estimate of future sales based on historical sales records and other information viewed as relevant by management






7. A standard by which something can be measured or judged






8. A meeting between the employer and employee when the employee leaves the company






9. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






10. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






11. A method of collecting ideas from all participants without criticism or judgment






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. The many expressions and movements of a speaker that convey additional information about the message being given






14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






15. A chart that shows employees what days and hours they are expected to work






16. A strategy to share information that the receiver would not normally know






17. Includes key personnel to be notified in the event of a crisis - such as each member of management






18. A specific description or statement of what a manager wants to achieve






19. A group of individuals who operate as a unit for an assigned task or goal






20. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






21. The degree of responsibility an individual has to an activity






22. The process of removing customers and employees from the premises when a crisis occurs






23. The environment that a message travels through






24. Factors that incite an employee to put out more effort and enthusiasm for his or her job






25. An assembly of people for the purpose of discussing or making decisions about some topics






26. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






27. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






28. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






29. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






30. Sees team members settling their differences and developing more cohesive and trusting work relationships






31. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






32. The person for whom the communication is intended






33. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






35. Occurs when an employee - of his or her own free will - decides to leave an organization






36. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






37. Meetings involving a group or team whose purpose is to tackle a problem






38. A conversation without prepared questions






39. The act of identifying with the feelings - thoughts - or attitudes of another person






40. All types of wages combined with other rewards or benefits that the employee receives as part of a package






41. Brief meetings in which the goal is to decide and commit to action






42. Costs that management can control






43. Putting a positive thought into the public's mind following a negative situation






44. To explore all of a problem's potential causes






45. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






46. Serve as a set of standards by which an organization operates






47. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






48. Simply stated criteria used to determine whether a goal has been met






49. An additional sum paid to an employee whose work is superior and whose services are valued






50. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change