Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A conversation without prepared questions






2. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






3. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






4. Costs that management cannot control






5. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






6. A list of topics that will be reviewed or dealt with at a meeting






7. Providing encouragement - listening more than telling - and promoting team discussions






8. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






9. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






12. A group of individuals who operate as a unit for an assigned task or goal






13. Being unfairly partial to one or more employees






14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






15. Govern unemployment compensation






16. Factors that incite an employee to put out more effort and enthusiasm for his or her job






17. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






18. Refers to the need to feel a part of a group






19. The receiver's process of translating the sender's message into a meaningful form






20. A template used for creating weekly employee schedules






21. Simply an account of past sales volumes in a foodservice operation






22. An event that happens without warning and normally affects a number of people






23. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






24. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






25. Shows which job classifications are essential or primary to staff and which are secondary






26. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






27. Personal characteristics that are work-related






28. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






29. The procedure and guidelines for employees to follow when they want time off from work






30. Discussion between involved people with the goal of reaching an agreement that both can accept






31. Any message presented to staff to create a cohesive and productive workforce






32. Any sound that interferes with clear reception






33. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






34. A catastrophe that can be precluded from happening






35. Team members can analyze and solve problems effectively together






36. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






37. Actions by an employee that typically cause immediate termination






38. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






40. Developing the message to be sent






41. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






42. All types of wages combined with other rewards or benefits that the employee receives as part of a package






43. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






44. A potential solution to a problem






45. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






47. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






48. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






49. Statements of desired results






50. Tend to be associated with management positions since they are fixed dollar amounts for compensation