Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes what an organization wants to become and why it exists






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. A criterion set by management that measures the quality and quantity of an employee's work






4. An event that happens without warning and normally affects a number of people






5. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






6. Providing encouragement - listening more than telling - and promoting team discussions






7. All aspects of the project are evaluated






8. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






10. Refines the vision statement by stating the purpose of the organization to employees and customers






11. Being unfairly partial to one or more employees






12. The degree of responsibility an individual has to an activity






13. A chart that shows employees what days and hours they are expected to work






14. To explore all of a problem's potential causes






15. To plan or appoint employees to work at a certain time and date






16. The budgeted dollar amount for each type of cost






17. A method of collecting ideas from all participants without criticism or judgment






18. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






19. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






20. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






22. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






23. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






24. A report written by management reiterating the problem and its solution






25. Dollar amounts in addition to the regular wage and salary






26. Personal characteristics that are work-related






27. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






28. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






29. The receiver's process of translating the sender's message into a meaningful form






30. Set by management to ensure the operation's profitability






31. An additional sum paid to an employee whose work is superior and whose services are valued






32. Intact work units of a small group of employees who manage many daily operational issues with little supervision






33. The act of identifying with the feelings - thoughts - or attitudes of another person






34. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






35. Brief meetings in which the goal is to decide and commit to action






36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






37. Sees team members settling their differences and developing more cohesive and trusting work relationships






38. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






39. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






40. These objectives link to the organizational goals and help produce the desired outcome






41. A meeting between the employer and employee when the employee leaves the company






42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






43. Govern unemployment compensation






44. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






45. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






46. The originator and developer of the information that will be communicated






47. Team members can analyze and solve problems effectively together






48. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






49. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






50. Actions by an employee that typically cause immediate termination