Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The action or situation that initiates the problem






2. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






3. A strategy to share information that the receiver would not normally know






4. The degree of responsibility an individual has to an activity






5. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






6. The execution of processes and the use of tools that increase a person's efficiency and productivity






7. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






8. Expand the responsibilities of a particular group of employees






9. The standards of conduct or set of values and principles an individual or organization applies to work






10. An additional sum paid to an employee whose work is superior and whose services are valued






11. A specific description or statement of what a manager wants to achieve






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. A list of topics that will be reviewed or dealt with at a meeting






14. Any message presented to staff to create a cohesive and productive workforce






15. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






16. A criterion set by management that measures the quality and quantity of an employee's work






17. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






18. Describes what an organization wants to become and why it exists






19. Created for the specific purpose of solving an immediate problem






20. A catastrophe that can be precluded from happening






21. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






22. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






23. The procedure and guidelines for employees to follow when they want time off from work






24. The environment that a message travels through






25. An event that happens without warning and normally affects a number of people






26. Refers to the need to exercise leadership and apply authority over others






27. The medium through which the message will be communicated






28. A method of collecting ideas from all participants without criticism or judgment






29. Simply stated criteria used to determine whether a goal has been met






30. A quick - interactive activity that prepares people to focus on the meeting and its objectives






31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






32. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






33. A group of individuals who operate as a unit for an assigned task or goal






34. The process of removing customers and employees from the premises when a crisis occurs






35. Set by management to ensure the operation's profitability






36. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






37. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






38. Govern unemployment compensation






39. A potential solution to a problem






40. The person for whom the communication is intended






41. The many expressions and movements of a speaker that convey additional information about the message being given






42. All aspects of the project are evaluated






43. An estimate of future sales based on historical sales records and other information viewed as relevant by management






44. Costs that management cannot control






45. Uses a definite format that involves a set of questions to chart the employee's response






46. Brief meetings in which the goal is to decide and commit to action






47. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






48. Team members can analyze and solve problems effectively together






49. Putting a positive thought into the public's mind following a negative situation






50. Usually associated with a sales function and are a percentage of the money taken in on various types of sales