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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged
Arbitration
Certification
Benchmark
Personal treatment
2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Terminable acts
Decoding
Employee absence policy
3. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Formal communication
Self-directed teams
Covers
Sales projections
4. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Voluntary termination
Networking
Self-disclosure
Information sender
5. The medium through which the message will be communicated
Message channel
Objective
Sales projections
Value Statement
6. The main connection between the sender and receiver
Message
Commissions
Historical sales information
Time Management
7. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Root cause
Certification
Motivation
Listening
8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Empathy
Stress
Terminable acts
Merit pay
9. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Nonverbal communication
Scheduling
Progressive disciplinary action
Benchmark
10. The environment that a message travels through
Mission Statement
Message context
Payroll standards
Scheduling
11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Internal communication
Structured exit interview
Cross-training
Agenda
12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Cross-training
Self-disclosure
Communication
Interfunctional team
13. A question or situation that needs an answer or a solution
Problem
Family and Medical Leave Act (FMLA)
Management
Media policy
14. The budgeted dollar amount for each type of cost
Motivators/Satisfiers
Team
Standard
Spin
15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Involuntary termination
Communication
Commissions
Family and Medical Leave Act (FMLA)
16. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Favoritism
Departmental/team objectives
Conflict resolution
Bonuses
17. All aspects of the project are evaluated
Debrief meeting
Cross-functional team
Semivariable costs
Mentor
18. Set by management to ensure the operation's profitability
Storming
Measurable results
Planning
Payroll standards
19. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Performance review cycles
Self-disclosure
Arbitration
Value Statement
20. Providing encouragement - listening more than telling - and promoting team discussions
Floaters
Supporting
Action meetings
Salaries
21. A report written by management reiterating the problem and its solution
Organizational goals
Favoritism
Documentation
Professionalism
22. Being unfairly partial to one or more employees
Problem-solving model
Favoritism
Time-off request policy
Core values
23. Someone who can play the role of a wise advisor for you
Self-disclosure
Message
Spin
Mentor
24. An additional sum paid to an employee whose work is superior and whose services are valued
Time Management
Accountability
Principles
Merit pay
25. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Contingency plan
Delegation
Interpersonal communication
26. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Principles
Value Statement
Minutes
27. Refers to the need to develop relationships with people as individuals or in groups
Affection
Involuntary termination
Mediation
Root cause
28. To plan or appoint employees to work at a certain time and date
Facilitator
Forming
Next steps
Scheduling
29. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Performing
Favoritism
Ground rules
Standard
30. Team members can analyze and solve problems effectively together
Performing
Cross-training
Problem-solving model
Information meetings
31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Floaters
Individual performance of objectives
Scheduling
Leadership
32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Federal-State Unemployment Compensation Laws
Action plan
Stress Management
Problem solving
33. A chart that shows which days and times the management staff is expected to work
Voluntary termination
Mediation
Scheduling
Management schedule
34. Simply an account of past sales volumes in a foodservice operation
Affection
Problem-solving team
Historical sales information
Objective
35. Refers to the need to exercise leadership and apply authority over others
Control
Informal communication
Action meetings
Principles
36. Represent a select few of the highest concerns of the company
Action meetings
Arbitration
Message context
Strategic priority
37. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Scheduling
Affection
Payroll standards
38. The sum of activities a person performs to meet goals and/or to further his or her career
Brainstorming meetings
Professional Development
Delegation
Organizational communication
39. Refers to the need to feel a part of a group
Inclusion
Motivation
Certification
Unpreventable crisis
40. Occurs when an employee - of his or her own free will - decides to leave an organization
Debrief meeting
Voluntary termination
Crew schedule
Negotiation
41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Payroll standards
Meeting
Cross-functional team
Evacuation
42. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Strategic priority
Interpersonal communication
Preventable crisis
43. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Measurable results
Workplace Ethics
Arbitration
44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Work styles
Planning
Ground rules
45. Expand the responsibilities of a particular group of employees
Brainstorming meetings
Motivators/Satisfiers
Exit interview
Interfunctional team
46. Costs that management can control
Controllable costs
Principles
Media policy
Cross-training
47. Includes key personnel to be notified in the event of a crisis - such as each member of management
Decoding
Next steps
Contact list
Facilitator
48. These objectives link to the organizational goals and help produce the desired outcome
Sales projections
Departmental/team objectives
Decoding
Leadership
49. A chart that shows employees what days and hours they are expected to work
SWOT analysis
Information receiver
Message context
Crew schedule
50. A template used for creating weekly employee schedules
Exit interview
Merit pay
Master schedule
Supporting