Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any sound that interferes with clear reception






2. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






3. Developing the message to be sent






4. Uses a definite format that involves a set of questions to chart the employee's response






5. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






6. These goals focus on broad statements of what the organization as a whole wants to achieve






7. An assembly of people for the purpose of discussing or making decisions about some topics






8. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






9. The degree of responsibility an individual has to an activity






10. These objectives link to the organizational goals and help produce the desired outcome






11. Refines the vision statement by stating the purpose of the organization to employees and customers






12. Refers to the need to feel a part of a group






13. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






16. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






17. Refers to the need to exercise leadership and apply authority over others






18. Brief meetings in which the goal is to decide and commit to action






19. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






20. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






21. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






22. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






23. Expand the responsibilities of a particular group of employees






24. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






25. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






26. Simply stated criteria used to determine whether a goal has been met






27. The sum of activities a person performs to meet goals and/or to further his or her career






28. An additional sum paid to an employee whose work is superior and whose services are valued






29. Guidelines and procedures that explain how employees must notify management if they are unable to work






30. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






31. The budgeted dollar amount for each type of cost






32. Costs that management cannot control






33. Serve as a set of standards by which an organization operates






34. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






35. All aspects of the project are evaluated






36. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






37. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






38. A specific point associated with an agenda item that needs some type of action performed






39. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






40. The person for whom the communication is intended






41. Dollar amounts in addition to the regular wage and salary






42. Someone who can play the role of a wise advisor for you






43. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






44. Occurs when an employee - of his or her own free will - decides to leave an organization






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. Includes key personnel to be notified in the event of a crisis - such as each member of management






47. To plan or appoint employees to work at a certain time and date






48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






49. The receiver's process of translating the sender's message into a meaningful form






50. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements