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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Listening
Contingency plan
Mission Statement
2. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Mentor
Cross-functional team
Involuntary termination
Professional Development
3. Simply stated criteria used to determine whether a goal has been met
Standard
Compensation
Forming
Problem-solving team
4. The medium through which the message will be communicated
Storming
Stress Management
Message channel
Vision Statement
5. Discussion between involved people with the goal of reaching an agreement that both can accept
Involuntary termination
Formal communication
Message channel
Negotiation
6. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Organizational communication
Sexual harassment
Commissions
7. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Preventable crisis
Brainstorming
Salaries
8. A report written by management reiterating the problem and its solution
Motivation
Problem-solving team
Documentation
Action item
9. A specific point associated with an agenda item that needs some type of action performed
Federal-State Unemployment Compensation Laws
Mentor
Payroll standards
Action item
10. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Unstructured exit interview
Control
Motivators/Satisfiers
Listening
11. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Principles
Cross-functional team
Terminable acts
Personal treatment
12. A question or situation that needs an answer or a solution
Brainstorming meetings
Contact list
Problem
Floaters
13. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Message
Voluntary termination
Documentation
14. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Mentor
Information receiver
Covers
15. A specific description or statement of what a manager wants to achieve
Teamwork
Objective
Agenda
Informal communication
16. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Deployment chart
Sales projections
Performance standard
Certification
17. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Unstructured exit interview
Crew schedule
Next steps
Control
18. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Crew schedule
Organizational goals
Fair Labor Standards Act (FLSA)
19. A group of individuals who operate as a unit for an assigned task or goal
Wage
Team
Supporting
Action item
20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Leadership
Management
Time Management
Floaters
21. A strategy to share information that the receiver would not normally know
Self-disclosure
Standard
Message channel
Individual performance of objectives
22. Expand the responsibilities of a particular group of employees
Crisis
Interfunctional team
Cross-training
Personal treatment
23. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Action item
Benchmark
Warm-up activity
24. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Action plan
Fair Labor Standards Act (FLSA)
Spin
Planning
25. Developing the message to be sent
Team
Favoritism
Documentation
Encoding
26. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Empathy
Organizational goals
Problem-solving meetings
Contingency plan
27. Costs that management can control
Controllable costs
Internal communication
Standard
Spin
28. Statements of desired results
Professionalism
Goal
Stress Management
Personal treatment
29. Refers to the need to feel a part of a group
Inclusion
Unpreventable crisis
Planning
Internal communication
30. Putting a positive thought into the public's mind following a negative situation
Forming
Unpreventable crisis
Spin
Performing
31. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Message channel
Encoding
Principles
32. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Structured exit interview
Information receiver
Motivators/Satisfiers
Voluntary termination
33. Guidelines and procedures that explain how employees must notify management if they are unable to work
Wage
Employee absence policy
Communication
Budget
34. An assembly of people for the purpose of discussing or making decisions about some topics
Interfunctional team
Planning
Crisis
Meeting
35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Stress
Communication
Professionalism
Minutes
36. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Unstructured exit interview
Problem-solving team
Salaries
37. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Brainstorming meetings
Favoritism
Time-off request policy
38. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Problem-solving team
Semivariable costs
Documentation
Compensation
39. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Exit interview
Stress
Controllable costs
40. A strategy of steps to carry out so that a problem does not recur
Action plan
Performance standard
Control
Vision Statement
41. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Nonverbal communication
Motivators/Satisfiers
Encoding
42. These goals focus on broad statements of what the organization as a whole wants to achieve
Control
Organizational goals
Organizational communication
Involuntary termination
43. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Self-disclosure
Progressive disciplinary action
Message
Affection
44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Measurable results
Call/emergency meetings
Spin
45. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Compensation
Message
Deployment chart
Planning
46. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Mediation
Salaries
Standard
Objective
47. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Contact list
SWOT analysis
Negotiation
Personal treatment
48. Serve as a set of standards by which an organization operates
Compensation
Value Statement
Motivation
Arbitration
49. The execution of processes and the use of tools that increase a person's efficiency and productivity
Negotiation
Time Management
Mediation
Contingency plan
50. Refers to the need to develop relationships with people as individuals or in groups
Call/emergency meetings
Facilitator
Affection
Ground rules