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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Root cause
Networking
Favoritism
Certification
2. A catastrophe that can be precluded from happening
Preventable crisis
Principles
Federal-State Unemployment Compensation Laws
Delegation
3. A template used for creating weekly employee schedules
Communication
Action plan
Master schedule
Warm-up activity
4. Describes what an organization wants to become and why it exists
Vision Statement
Storming
Mediation
Mission Statement
5. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Strategic priority
Cross-training
Action plan
Contingency plan
6. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Objective
Time Management
Self-directed teams
Terminable acts
7. Dollar amounts in addition to the regular wage and salary
Action meetings
Bonuses
Structured exit interview
Directing
8. To plan or appoint employees to work at a certain time and date
Interpersonal communication
Scheduling
Fair Labor Standards Act (FLSA)
Empathy
9. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Core values
Structured exit interview
Cross-functional team
Team
10. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Employee absence policy
Structured exit interview
Merit pay
11. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Cross-training
Exit interview
Minutes
Merit pay
12. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Workplace Ethics
Nonverbal communication
Planning
Agenda
13. Personal characteristics that are work-related
Team
Self-disclosure
Standard
Work styles
14. These objectives link to the organizational goals and help produce the desired outcome
Brainstorming
Controllable costs
Departmental/team objectives
Collective bargaining agreement
15. Discussion between involved people with the goal of reaching an agreement that both can accept
Problem-solving model
Listening
Motivation
Negotiation
16. Includes key personnel to be notified in the event of a crisis - such as each member of management
Mission Statement
Affection
Storming
Contact list
17. An assembly of people for the purpose of discussing or making decisions about some topics
Negotiation
Meeting
Principles
Debrief meeting
18. Created for the specific purpose of solving an immediate problem
Contact list
Action meetings
Problem-solving team
Goal
19. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Next steps
Decoding
Progressive disciplinary action
Affection
20. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Meeting
Professionalism
Parking lot
Directing
21. A group of individuals who operate as a unit for an assigned task or goal
Standard
Fair Labor Standards Act (FLSA)
Favoritism
Team
22. A specific point associated with an agenda item that needs some type of action performed
Message channel
Professionalism
Action item
Call/emergency meetings
23. A catastrophe that cannot be stopped from happening
Stress Management
Historical sales information
Progressive disciplinary action
Unpreventable crisis
24. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Federal-State Unemployment Compensation Laws
Documentation
Brainstorming meetings
Decoding
25. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
SWOT analysis
Forming
Controllable costs
26. Meetings involving a group or team whose purpose is to tackle a problem
Evacuation
Organizational goals
Problem-solving meetings
Agenda
27. Serve as a set of standards by which an organization operates
Professional Development
Value Statement
Objective
Exit interview
28. Set by management to ensure the operation's profitability
Standard
Organizational goals
Core values
Payroll standards
29. Meals to be served
Collective bargaining agreement
Employee absence policy
Covers
Media policy
30. A process of working with and through others to get a significant task or project completed
Delegation
Self-disclosure
Measurable results
Negotiation
31. These goals focus on broad statements of what the organization as a whole wants to achieve
Involuntary termination
Wage
Organizational goals
Structured exit interview
32. Simply an account of past sales volumes in a foodservice operation
Time-off request policy
Organizational goals
Information receiver
Historical sales information
33. Actions by an employee that typically cause immediate termination
Debrief meeting
Terminable acts
Performance standard
Forming
34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Contingency plan
Arbitration
Semivariable costs
Formal communication
35. Brief meetings in which the goal is to decide and commit to action
Professionalism
Action meetings
Individual performance of objectives
Collective bargaining agreement
36. To explore all of a problem's potential causes
Unstructured exit interview
Objective
Problem-solving model
Message channel
37. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Nepotism
Control
Performing
38. The budgeted dollar amount for each type of cost
Noncontrollable costs
Meeting
Standard
Problem-solving meetings
39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Shift leaders
Interfunctional team
Warm-up activity
40. All aspects of the project are evaluated
Debrief meeting
Professional Development
Controllable costs
Measurable results
41. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Contingency plan
Motivators/Satisfiers
Compensation
Certification
42. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Problem
Principles
Contingency plan
43. Costs that management can control
Controllable costs
Forming
Measurable results
Certification
44. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Favoritism
Collective bargaining agreement
Fair Labor Standards Act (FLSA)
45. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Exit interview
Delegation
Parking lot
Documentation
46. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Problem-solving model
Fair Labor Standards Act (FLSA)
Information meetings
Family and Medical Leave Act (FMLA)
47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Departmental/team objectives
Self-directed teams
Involuntary termination
Message context
48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Information receiver
Mediation
Unpreventable crisis
Shift leaders
49. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
SWOT analysis
Noncontrollable costs
Directing
Storming
50. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Mission Statement
Environmental noise
Collective bargaining agreement
Storming
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