Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed






2. Shows which job classifications are essential or primary to staff and which are secondary






3. A strategy to share information that the receiver would not normally know






4. The standards of conduct or set of values and principles an individual or organization applies to work






5. Costs that management cannot control






6. Simply an account of past sales volumes in a foodservice operation






7. Someone who can play the role of a wise advisor for you






8. Occurs when an employee - of his or her own free will - decides to leave an organization






9. Refers to the need to develop relationships with people as individuals or in groups






10. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






11. Sees team members settling their differences and developing more cohesive and trusting work relationships






12. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






13. A specific description or statement of what a manager wants to achieve






14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






15. A template used for creating weekly employee schedules






16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






17. All types of wages combined with other rewards or benefits that the employee receives as part of a package






18. Created for the specific purpose of solving an immediate problem






19. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






20. Any sound that interferes with clear reception






21. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






22. Describes what an organization wants to become and why it exists






23. A criterion set by management that measures the quality and quantity of an employee's work






24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






26. Intact work units of a small group of employees who manage many daily operational issues with little supervision






27. Statements of desired results






28. A list of topics that will be reviewed or dealt with at a meeting






29. Factors that incite an employee to put out more effort and enthusiasm for his or her job






30. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






31. Discussion between involved people with the goal of reaching an agreement that both can accept






32. Refers to the need to feel a part of a group






33. The budgeted dollar amount for each type of cost






34. Costs that management can control






35. The process of removing customers and employees from the premises when a crisis occurs






36. The receiver's process of translating the sender's message into a meaningful form






37. A chart that shows which days and times the management staff is expected to work






38. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






39. The action or situation that initiates the problem






40. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






41. Meetings involving a group or team whose purpose is to tackle a problem






42. Meetings that share communication






43. Personal characteristics that are work-related






44. An additional sum paid to an employee whose work is superior and whose services are valued






45. The originator and developer of the information that will be communicated






46. Includes key personnel to be notified in the event of a crisis - such as each member of management






47. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






48. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






50. Set by management to ensure the operation's profitability