Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






2. To explore all of a problem's potential causes






3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






4. Meetings involving a group or team whose purpose is to tackle a problem






5. The many expressions and movements of a speaker that convey additional information about the message being given






6. A catastrophe that can be precluded from happening






7. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






8. A quick - interactive activity that prepares people to focus on the meeting and its objectives






9. Providing encouragement - listening more than telling - and promoting team discussions






10. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






11. A meeting between the employer and employee when the employee leaves the company






12. Costs that management can control






13. Refines the vision statement by stating the purpose of the organization to employees and customers






14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






15. Tend to be associated with management positions since they are fixed dollar amounts for compensation






16. Costs that management cannot control






17. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






18. Includes key personnel to be notified in the event of a crisis - such as each member of management






19. Personal characteristics that are work-related






20. A criterion set by management that measures the quality and quantity of an employee's work






21. A potential solution to a problem






22. An additional sum paid to an employee whose work is superior and whose services are valued






23. The procedure and guidelines for employees to follow when they want time off from work






24. Being unfairly partial to one or more employees






25. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






26. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






27. The execution of processes and the use of tools that increase a person's efficiency and productivity






28. The action or situation that initiates the problem






29. A strategy to share information that the receiver would not normally know






30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






31. Set by management to ensure the operation's profitability






32. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






33. Simply stated criteria used to determine whether a goal has been met






34. Intact work units of a small group of employees who manage many daily operational issues with little supervision






35. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






36. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






37. A chart that shows employees what days and hours they are expected to work






38. An event that happens without warning and normally affects a number of people






39. Serve as a set of standards by which an organization operates






40. Expand the responsibilities of a particular group of employees






41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






42. The medium through which the message will be communicated






43. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






46. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






47. The sum of activities a person performs to meet goals and/or to further his or her career






48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






49. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






50. The act of identifying with the feelings - thoughts - or attitudes of another person