Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings involving a group or team whose purpose is to tackle a problem






2. Serve as a set of standards by which an organization operates






3. Being unfairly partial to one or more employees






4. An estimate of future sales based on historical sales records and other information viewed as relevant by management






5. Refers to the need to develop relationships with people as individuals or in groups






6. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






7. Actions by an employee that typically cause immediate termination






8. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






9. All aspects of the project are evaluated






10. Occurs when an employee - of his or her own free will - decides to leave an organization






11. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






12. Represent a select few of the highest concerns of the company






13. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






15. Refers to the need to exercise leadership and apply authority over others






16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






17. The many expressions and movements of a speaker that convey additional information about the message being given






18. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






19. Providing encouragement - listening more than telling - and promoting team discussions






20. A potential solution to a problem






21. Any sound that interferes with clear reception






22. Created for the specific purpose of solving an immediate problem






23. An event that happens without warning and normally affects a number of people






24. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






25. These objectives link to the organizational goals and help produce the desired outcome






26. The environment that a message travels through






27. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






28. Costs that management cannot control






29. Someone who can play the role of a wise advisor for you






30. A specific description or statement of what a manager wants to achieve






31. The standards of conduct or set of values and principles an individual or organization applies to work






32. To explore all of a problem's potential causes






33. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






34. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






35. A report written by management reiterating the problem and its solution






36. The originator and developer of the information that will be communicated






37. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






38. Expand the responsibilities of a particular group of employees






39. All types of wages combined with other rewards or benefits that the employee receives as part of a package






40. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






41. Statements of desired results






42. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






43. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






44. To plan or appoint employees to work at a certain time and date






45. Personal characteristics that are work-related






46. Refers to the need to feel a part of a group






47. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






48. The procedure and guidelines for employees to follow when they want time off from work






49. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






50. A strategy of steps to carry out so that a problem does not recur