Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that incite an employee to put out more effort and enthusiasm for his or her job






2. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






3. Meetings that share communication






4. Guidelines and procedures that explain how employees must notify management if they are unable to work






5. The person for whom the communication is intended






6. All aspects of the project are evaluated






7. Includes key personnel to be notified in the event of a crisis - such as each member of management






8. To explore all of a problem's potential causes






9. The act of identifying with the feelings - thoughts - or attitudes of another person






10. The action or situation that initiates the problem






11. An estimate of future sales based on historical sales records and other information viewed as relevant by management






12. A chart that shows which days and times the management staff is expected to work






13. The budgeted dollar amount for each type of cost






14. Meals to be served






15. Shows which job classifications are essential or primary to staff and which are secondary






16. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






17. The originator and developer of the information that will be communicated






18. These goals focus on broad statements of what the organization as a whole wants to achieve






19. The procedure and guidelines for employees to follow when they want time off from work






20. Team members can analyze and solve problems effectively together






21. A meeting between the employer and employee when the employee leaves the company






22. An additional sum paid to an employee whose work is superior and whose services are valued






23. Simply stated criteria used to determine whether a goal has been met






24. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






26. Represent a select few of the highest concerns of the company






27. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






28. Refers to the need to develop relationships with people as individuals or in groups






29. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






30. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






31. All types of wages combined with other rewards or benefits that the employee receives as part of a package






32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






33. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






34. Simply an account of past sales volumes in a foodservice operation






35. Providing encouragement - listening more than telling - and promoting team discussions






36. Any sound that interferes with clear reception






37. Actions by an employee that typically cause immediate termination






38. Expand the responsibilities of a particular group of employees






39. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






40. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






41. Serve as a set of standards by which an organization operates






42. The process of removing customers and employees from the premises when a crisis occurs






43. The execution of processes and the use of tools that increase a person's efficiency and productivity






44. Costs that management cannot control






45. Discussion between involved people with the goal of reaching an agreement that both can accept






46. A potential solution to a problem






47. A catastrophe that can be precluded from happening






48. Intact work units of a small group of employees who manage many daily operational issues with little supervision






49. The sum of activities a person performs to meet goals and/or to further his or her career






50. The standards of conduct or set of values and principles an individual or organization applies to work