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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Informal communication
Teamwork
Personal treatment
Supporting
2. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Information sender
Unstructured exit interview
Vision Statement
3. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Historical sales information
Nepotism
Fair Labor Standards Act (FLSA)
SWOT analysis
4. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Organizational goals
Parking lot
Exit interview
5. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Problem-solving model
Federal-State Unemployment Compensation Laws
Problem solving
6. A report written by management reiterating the problem and its solution
Scheduling
Documentation
Warm-up activity
Employee absence policy
7. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Mission Statement
Fair Labor Standards Act (FLSA)
Semivariable costs
Negotiation
8. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Objective
Problem-solving team
Contact list
9. Costs that management can control
Mentor
Self-directed teams
Controllable costs
Brainstorming meetings
10. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Deployment chart
Nepotism
Arbitration
Mediation
11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Crew schedule
Mentor
Involuntary termination
Favoritism
12. Developing the message to be sent
Self-directed teams
Professionalism
Encoding
Management
13. Represent a select few of the highest concerns of the company
Salaries
Deployment chart
Strategic priority
Decoding
14. The receiver's process of translating the sender's message into a meaningful form
Decoding
Problem solving
Parking lot
Problem-solving model
15. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Unpreventable crisis
Floaters
Value Statement
Wage
16. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Listening
Individual performance of objectives
Interpersonal communication
Self-disclosure
17. A chart that shows employees what days and hours they are expected to work
Delegation
Crew schedule
Involuntary termination
Contingency plan
18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Crew schedule
Core values
Standard
Problem-solving meetings
19. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Core values
Management
Communication
Standard
20. Refers to the need to exercise leadership and apply authority over others
Inclusion
Supporting
Control
Message channel
21. A chart that shows which days and times the management staff is expected to work
Networking
Planning
Negotiation
Management schedule
22. The person for whom the communication is intended
Empathy
Mission Statement
Information receiver
Delegation
23. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Crew schedule
Scheduling
Professionalism
24. Meetings involving a group or team whose purpose is to tackle a problem
Inclusion
Self-disclosure
Action item
Problem-solving meetings
25. A specific point associated with an agenda item that needs some type of action performed
Management schedule
Action item
Terminable acts
Organizational goals
26. The environment that a message travels through
Alternative
Message context
Agenda
Planning
27. Any sound that interferes with clear reception
Favoritism
Formal communication
Environmental noise
Brainstorming
28. A list of topics that will be reviewed or dealt with at a meeting
Networking
Agenda
Controllable costs
Management
29. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Root cause
Networking
Parking lot
Directing
30. Refines the vision statement by stating the purpose of the organization to employees and customers
Involuntary termination
Mission Statement
Information receiver
Action plan
31. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Brainstorming
Forming
Performing
Sales projections
32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Merit pay
Warm-up activity
Budget
Certification
33. A question or situation that needs an answer or a solution
Minutes
Problem
Evacuation
Inclusion
34. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Planning
Team
Affection
Personal treatment
35. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Sales projections
Stress
SWOT analysis
Contact list
36. Meals to be served
Objective
Root cause
Management
Covers
37. The standards of conduct or set of values and principles an individual or organization applies to work
Formal communication
Interfunctional team
Workplace Ethics
Performance review cycles
38. Any message presented to staff to create a cohesive and productive workforce
Informal communication
Internal communication
Listening
Brainstorming meetings
39. Set by management to ensure the operation's profitability
Shift leaders
Payroll standards
Principles
Strategic priority
40. Uses a definite format that involves a set of questions to chart the employee's response
Message
Performing
Structured exit interview
Storming
41. The budgeted dollar amount for each type of cost
Mediation
Stress
Standard
Wage
42. A group of individuals who operate as a unit for an assigned task or goal
Standard
Team
Action plan
Organizational communication
43. Being unfairly partial to one or more employees
Root cause
Call/emergency meetings
Favoritism
Problem solving
44. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Action item
Arbitration
Organizational communication
Sales projections
45. The execution of processes and the use of tools that increase a person's efficiency and productivity
Involuntary termination
Teamwork
Informal communication
Time Management
46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Contact list
Organizational goals
Information receiver
Planning
47. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Management schedule
Crew schedule
Warm-up activity
Forming
48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Management schedule
Principles
Collective bargaining agreement
Family and Medical Leave Act (FMLA)
49. To plan or appoint employees to work at a certain time and date
Scheduling
Contact list
Management
Vision Statement
50. Team members can analyze and solve problems effectively together
Bonuses
Performing
Workplace Ethics
Mentor
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