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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






2. Any message presented to staff to create a cohesive and productive workforce






3. The originator and developer of the information that will be communicated






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. Expand the responsibilities of a particular group of employees






6. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






7. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






8. Occurs when an employee - of his or her own free will - decides to leave an organization






9. Refers to the need to develop relationships with people as individuals or in groups






10. Describes what an organization wants to become and why it exists






11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






12. The main connection between the sender and receiver






13. A quick - interactive activity that prepares people to focus on the meeting and its objectives






14. A meeting between the employer and employee when the employee leaves the company






15. A catastrophe that cannot be stopped from happening






16. The act of identifying with the feelings - thoughts - or attitudes of another person






17. The budgeted dollar amount for each type of cost






18. Costs that management can control






19. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






20. The degree of responsibility an individual has to an activity






21. A criterion set by management that measures the quality and quantity of an employee's work






22. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






23. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






25. Intact work units of a small group of employees who manage many daily operational issues with little supervision






26. A standard by which something can be measured or judged






27. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






28. Putting a positive thought into the public's mind following a negative situation






29. A process of working with and through others to get a significant task or project completed






30. The procedure and guidelines for employees to follow when they want time off from work






31. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






32. Meetings that share communication






33. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






35. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






37. To explore all of a problem's potential causes






38. A strategy to share information that the receiver would not normally know






39. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






40. Factors that incite an employee to put out more effort and enthusiasm for his or her job






41. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






42. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






43. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






44. To plan or appoint employees to work at a certain time and date






45. Represent a select few of the highest concerns of the company






46. These goals focus on broad statements of what the organization as a whole wants to achieve






47. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






48. A chart that shows employees what days and hours they are expected to work






49. An event that happens without warning and normally affects a number of people






50. All types of wages combined with other rewards or benefits that the employee receives as part of a package







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Can you answer 50 questions in 15 minutes?


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