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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific description or statement of what a manager wants to achieve
Compensation
Communication
Problem-solving model
Objective
2. A potential solution to a problem
Crew schedule
Alternative
Message context
Crisis
3. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Evacuation
Information meetings
Crisis
4. To plan or appoint employees to work at a certain time and date
Performing
Noncontrollable costs
Performance standard
Scheduling
5. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Favoritism
Performing
Individual performance of objectives
Organizational goals
6. Created for the specific purpose of solving an immediate problem
Professional Development
Encoding
Action item
Problem-solving team
7. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Teamwork
Information sender
Interfunctional team
Communication
8. The originator and developer of the information that will be communicated
Media policy
Benchmark
Noncontrollable costs
Information sender
9. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Environmental noise
Preventable crisis
Measurable results
10. Personal characteristics that are work-related
Decoding
Arbitration
Team
Work styles
11. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Management schedule
Evacuation
Parking lot
Certification
12. The execution of processes and the use of tools that increase a person's efficiency and productivity
Action meetings
Time Management
Unstructured exit interview
Norming
13. Team members can analyze and solve problems effectively together
Nepotism
Floaters
Performing
Documentation
14. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Management schedule
Interpersonal communication
Performance standard
15. A strategy to share information that the receiver would not normally know
Sales projections
Problem-solving model
Self-disclosure
Message
16. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Departmental/team objectives
Wage
Performing
Action meetings
17. The environment that a message travels through
Benchmark
Warm-up activity
Message context
Forming
18. Putting a positive thought into the public's mind following a negative situation
Arbitration
Spin
Agenda
Management
19. Dollar amounts in addition to the regular wage and salary
Preventable crisis
Bonuses
Spin
Nonverbal communication
20. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Affection
Structured exit interview
Leadership
Mission Statement
21. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Semivariable costs
Certification
Problem
22. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Fair Labor Standards Act (FLSA)
Organizational goals
Listening
Call/emergency meetings
23. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Storming
Cross-training
Norming
24. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Time Management
Cross-functional team
Wage
Personal treatment
25. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Stress
Forming
Involuntary termination
Supporting
26. Actions by an employee that typically cause immediate termination
Terminable acts
Delegation
Information sender
Controllable costs
27. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Root cause
Mediation
Historical sales information
Salaries
28. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Collective bargaining agreement
Formal communication
Work styles
Time Management
29. Simply stated criteria used to determine whether a goal has been met
Employee absence policy
Communication
Standard
Delegation
30. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Brainstorming
Progressive disciplinary action
Norming
Planning
31. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Performance standard
Professionalism
Conflict resolution
Interfunctional team
32. A catastrophe that can be precluded from happening
Norming
Media policy
Preventable crisis
Leadership
33. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Documentation
Delegation
Control
Internal communication
34. A chart that shows employees what days and hours they are expected to work
Crew schedule
Sexual harassment
Formal communication
Team
35. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Fair Labor Standards Act (FLSA)
Performing
Certification
Progressive disciplinary action
36. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Information receiver
Organizational communication
Time-off request policy
37. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Shift leaders
Collective bargaining agreement
Standard
Involuntary termination
38. An assembly of people for the purpose of discussing or making decisions about some topics
Motivation
Meeting
Individual performance of objectives
Organizational goals
39. The action or situation that initiates the problem
Negotiation
Root cause
Stress Management
Alternative
40. Any message presented to staff to create a cohesive and productive workforce
Media policy
Interpersonal communication
Internal communication
Shift leaders
41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Sexual harassment
Cross-training
Minutes
Nepotism
42. A strategy of steps to carry out so that a problem does not recur
Self-disclosure
Action plan
Affection
Departmental/team objectives
43. Includes key personnel to be notified in the event of a crisis - such as each member of management
Controllable costs
Contingency plan
Contact list
Evacuation
44. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Professionalism
Sexual harassment
Performance standard
Problem-solving meetings
45. An event that happens without warning and normally affects a number of people
Formal communication
Goal
Crisis
Exit interview
46. Someone who can play the role of a wise advisor for you
Preventable crisis
Evacuation
Mentor
Media policy
47. Guidelines for conduct that have enduring and lasting value to a society or organization
Minutes
Principles
Departmental/team objectives
Semivariable costs
48. These objectives link to the organizational goals and help produce the desired outcome
Accountability
Sales projections
Departmental/team objectives
Preventable crisis
49. Meetings that share communication
Workplace Ethics
Terminable acts
Information meetings
Progressive disciplinary action
50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Progressive disciplinary action
Floaters
Informal communication
Certification
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