Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management cannot control






2. A specific description or statement of what a manager wants to achieve






3. A process of working with and through others to get a significant task or project completed






4. A criterion set by management that measures the quality and quantity of an employee's work






5. The degree of responsibility an individual has to an activity






6. The person for whom the communication is intended






7. Costs that management can control






8. Dollar amounts in addition to the regular wage and salary






9. Actions by an employee that typically cause immediate termination






10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






11. A report written by management reiterating the problem and its solution






12. Someone who can play the role of a wise advisor for you






13. Tend to be associated with management positions since they are fixed dollar amounts for compensation






14. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






15. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






16. Simply an account of past sales volumes in a foodservice operation






17. Refers to the need to develop relationships with people as individuals or in groups






18. A quick - interactive activity that prepares people to focus on the meeting and its objectives






19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






20. Set by management to ensure the operation's profitability






21. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






22. Brief meetings in which the goal is to decide and commit to action






23. Developing the message to be sent






24. Serve as a set of standards by which an organization operates






25. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






26. Refines the vision statement by stating the purpose of the organization to employees and customers






27. Refers to the need to exercise leadership and apply authority over others






28. The budgeted dollar amount for each type of cost






29. Someone who assists in making the meeting run easier






30. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






31. Any sound that interferes with clear reception






32. Team members can analyze and solve problems effectively together






33. Meetings involving a group or team whose purpose is to tackle a problem






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






36. The environment that a message travels through






37. Providing encouragement - listening more than telling - and promoting team discussions






38. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






39. The action or situation that initiates the problem






40. An event that happens without warning and normally affects a number of people






41. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






42. An additional sum paid to an employee whose work is superior and whose services are valued






43. Personal characteristics that are work-related






44. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






45. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






46. Simply stated criteria used to determine whether a goal has been met






47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






48. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable