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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships
Crew schedule
Goal
Norming
Directing
2. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Sexual harassment
Employee absence policy
Shift leaders
Decoding
3. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Arbitration
Certification
Documentation
Delegation
4. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Nepotism
Exit interview
Salaries
Debrief meeting
5. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Organizational goals
Benchmark
Stress
Teamwork
6. Occurs when an employee - of his or her own free will - decides to leave an organization
Self-directed teams
Supporting
Voluntary termination
Norming
7. A method of collecting ideas from all participants without criticism or judgment
Unstructured exit interview
Networking
Brainstorming
Standard
8. Team members can analyze and solve problems effectively together
Commissions
Supporting
Conflict resolution
Performing
9. To plan or appoint employees to work at a certain time and date
Core values
Storming
Scheduling
Departmental/team objectives
10. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Encoding
Involuntary termination
Problem-solving meetings
Semivariable costs
11. Simply an account of past sales volumes in a foodservice operation
Strategic priority
Media policy
Spin
Historical sales information
12. Being unfairly partial to one or more employees
Spin
Wage
Favoritism
Sales projections
13. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Personal treatment
Nonverbal communication
Norming
14. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Standard
Strategic priority
Measurable results
15. A strategy to share information that the receiver would not normally know
Delegation
Self-disclosure
Spin
Commissions
16. A list of topics that will be reviewed or dealt with at a meeting
Professional Development
Problem-solving model
Agenda
Planning
17. An assembly of people for the purpose of discussing or making decisions about some topics
Delegation
Unpreventable crisis
Meeting
Covers
18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Value Statement
Conflict resolution
Message channel
Communication
19. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Nepotism
Meeting
Action meetings
Call/emergency meetings
20. The medium through which the message will be communicated
Deployment chart
Message channel
Strategic priority
Parking lot
21. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Contingency plan
Agenda
Forming
22. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Affection
Motivation
Brainstorming meetings
Stress
23. A question or situation that needs an answer or a solution
Conflict resolution
Information sender
Organizational communication
Problem
24. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Management
Merit pay
Message
25. The main connection between the sender and receiver
Information receiver
Standard
Message
Self-directed teams
26. Simply stated criteria used to determine whether a goal has been met
Action item
Standard
Contact list
Information receiver
27. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Terminable acts
Standard
Problem solving
Fair Labor Standards Act (FLSA)
28. Providing encouragement - listening more than telling - and promoting team discussions
Brainstorming
Fair Labor Standards Act (FLSA)
Salaries
Supporting
29. A report written by management reiterating the problem and its solution
Agenda
Interpersonal communication
Involuntary termination
Documentation
30. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Self-disclosure
Stress
Professional Development
31. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Team
Cross-functional team
Individual performance of objectives
Unstructured exit interview
32. The environment that a message travels through
Parking lot
Agenda
Message context
Interpersonal communication
33. An event that happens without warning and normally affects a number of people
Time-off request policy
Norming
Crisis
Problem-solving meetings
34. Created for the specific purpose of solving an immediate problem
Contact list
Problem-solving team
Compensation
Performance standard
35. Serve as a set of standards by which an organization operates
Commissions
Ground rules
Value Statement
Interpersonal communication
36. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Crisis
Mentor
Call/emergency meetings
Performance review cycles
37. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Family and Medical Leave Act (FMLA)
Structured exit interview
Arbitration
Environmental noise
38. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Employee absence policy
Core values
Motivation
Norming
39. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Floaters
Standard
Communication
Professionalism
40. Statements of desired results
Goal
Call/emergency meetings
Empathy
Budget
41. A template used for creating weekly employee schedules
Professional Development
Problem-solving model
Ground rules
Master schedule
42. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Teamwork
Supporting
Personal treatment
43. Any sound that interferes with clear reception
Performance standard
Environmental noise
Accountability
Call/emergency meetings
44. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Mission Statement
Message
Information receiver
Teamwork
45. Someone who can play the role of a wise advisor for you
Mentor
Unstructured exit interview
Mediation
Performance standard
46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Negotiation
Commissions
Next steps
Team
47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Organizational communication
Salaries
Contingency plan
48. Dollar amounts in addition to the regular wage and salary
Structured exit interview
Crisis
Brainstorming meetings
Bonuses
49. Govern unemployment compensation
Sexual harassment
Federal-State Unemployment Compensation Laws
Nonverbal communication
Collective bargaining agreement
50. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Structured exit interview
Personal treatment
Preventable crisis
Motivators/Satisfiers