Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






2. The person for whom the communication is intended






3. An assembly of people for the purpose of discussing or making decisions about some topics






4. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






6. Describes what an organization wants to become and why it exists






7. Any sound that interferes with clear reception






8. The originator and developer of the information that will be communicated






9. Developing the message to be sent






10. Uses a definite format that involves a set of questions to chart the employee's response






11. Tend to be associated with management positions since they are fixed dollar amounts for compensation






12. Includes key personnel to be notified in the event of a crisis - such as each member of management






13. The procedure and guidelines for employees to follow when they want time off from work






14. Created for the specific purpose of solving an immediate problem






15. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






16. The act of identifying with the feelings - thoughts - or attitudes of another person






17. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






18. Any message presented to staff to create a cohesive and productive workforce






19. The budgeted dollar amount for each type of cost






20. A specific point associated with an agenda item that needs some type of action performed






21. The action or situation that initiates the problem






22. Discussion between involved people with the goal of reaching an agreement that both can accept






23. Brief meetings in which the goal is to decide and commit to action






24. A process of working with and through others to get a significant task or project completed






25. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






26. Team members can analyze and solve problems effectively together






27. A catastrophe that cannot be stopped from happening






28. The process of removing customers and employees from the premises when a crisis occurs






29. Guidelines and procedures that explain how employees must notify management if they are unable to work






30. Providing encouragement - listening more than telling - and promoting team discussions






31. All aspects of the project are evaluated






32. Refers to the need to exercise leadership and apply authority over others






33. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






34. An estimate of future sales based on historical sales records and other information viewed as relevant by management






35. A chart that shows employees what days and hours they are expected to work






36. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






37. Expand the responsibilities of a particular group of employees






38. The environment that a message travels through






39. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






40. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






41. The medium through which the message will be communicated






42. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






44. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






45. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






46. A conversation without prepared questions






47. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






48. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






49. A catastrophe that can be precluded from happening






50. Personal characteristics that are work-related