Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows employees what days and hours they are expected to work






2. These goals focus on broad statements of what the organization as a whole wants to achieve






3. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






4. A template used for creating weekly employee schedules






5. Set by management to ensure the operation's profitability






6. Guidelines for conduct that have enduring and lasting value to a society or organization






7. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






8. Uses a definite format that involves a set of questions to chart the employee's response






9. Any sound that interferes with clear reception






10. The budgeted dollar amount for each type of cost






11. Developing the message to be sent






12. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






13. Meals to be served






14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






15. A potential solution to a problem






16. A meeting between the employer and employee when the employee leaves the company






17. Team members can analyze and solve problems effectively together






18. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






19. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






20. A strategy to share information that the receiver would not normally know






21. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






22. To plan or appoint employees to work at a certain time and date






23. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






24. Refers to the need to feel a part of a group






25. Describes what an organization wants to become and why it exists






26. The execution of processes and the use of tools that increase a person's efficiency and productivity






27. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






28. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






29. Guidelines and procedures that explain how employees must notify management if they are unable to work






30. A specific description or statement of what a manager wants to achieve






31. Refers to the need to exercise leadership and apply authority over others






32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






33. All types of wages combined with other rewards or benefits that the employee receives as part of a package






34. To explore all of a problem's potential causes






35. Tend to be associated with management positions since they are fixed dollar amounts for compensation






36. Refers to the need to develop relationships with people as individuals or in groups






37. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






38. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






39. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






40. A list of topics that will be reviewed or dealt with at a meeting






41. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






42. Sees team members settling their differences and developing more cohesive and trusting work relationships






43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






44. A quick - interactive activity that prepares people to focus on the meeting and its objectives






45. Any message presented to staff to create a cohesive and productive workforce






46. A method of collecting ideas from all participants without criticism or judgment






47. An estimate of future sales based on historical sales records and other information viewed as relevant by management






48. Govern unemployment compensation






49. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






50. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity