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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Employee absence policy
Work styles
Fair Labor Standards Act (FLSA)
Wage
2. The many expressions and movements of a speaker that convey additional information about the message being given
Organizational communication
Bonuses
Nonverbal communication
Benchmark
3. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Negotiation
Time-off request policy
Information sender
4. A report written by management reiterating the problem and its solution
Documentation
Organizational communication
Spin
SWOT analysis
5. Dollar amounts in addition to the regular wage and salary
Message
Departmental/team objectives
Evacuation
Bonuses
6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Shift leaders
Preventable crisis
Crew schedule
Cross-training
7. Statements of desired results
Professional Development
Personal treatment
Goal
Planning
8. Simply an account of past sales volumes in a foodservice operation
Arbitration
Sexual harassment
Time Management
Historical sales information
9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Involuntary termination
Personal treatment
Nonverbal communication
Contingency plan
10. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Benchmark
Media policy
Involuntary termination
Objective
11. Shows which job classifications are essential or primary to staff and which are secondary
Favoritism
Agenda
Listening
Deployment chart
12. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Environmental noise
Workplace Ethics
Motivators/Satisfiers
Stress Management
13. Actions by an employee that typically cause immediate termination
Terminable acts
Organizational goals
Interpersonal communication
Favoritism
14. Meetings that share communication
Forming
Directing
Employee absence policy
Information meetings
15. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Voluntary termination
Deployment chart
Personal treatment
16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Noncontrollable costs
Favoritism
Minutes
Federal-State Unemployment Compensation Laws
17. Being unfairly partial to one or more employees
Brainstorming meetings
Structured exit interview
Favoritism
Problem-solving team
18. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Principles
Preventable crisis
Strategic priority
Leadership
19. Includes key personnel to be notified in the event of a crisis - such as each member of management
Favoritism
Spin
Contact list
Arbitration
20. The action or situation that initiates the problem
Goal
Core values
Alternative
Root cause
21. A specific point associated with an agenda item that needs some type of action performed
Benchmark
Controllable costs
Action item
Problem
22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Management
Individual performance of objectives
Scheduling
Favoritism
23. Discussion between involved people with the goal of reaching an agreement that both can accept
Facilitator
Negotiation
Accountability
Evacuation
24. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Management
Organizational communication
Cross-functional team
Nepotism
25. The originator and developer of the information that will be communicated
Information sender
Problem-solving team
Communication
Performance standard
26. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Contact list
Work styles
Next steps
27. The process of removing customers and employees from the premises when a crisis occurs
Unstructured exit interview
Evacuation
Core values
Facilitator
28. The procedure and guidelines for employees to follow when they want time off from work
Exit interview
Next steps
Time-off request policy
Cross-training
29. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Performance standard
Next steps
Alternative
30. Created for the specific purpose of solving an immediate problem
Historical sales information
Inclusion
Payroll standards
Problem-solving team
31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Formal communication
Performance review cycles
Noncontrollable costs
Sexual harassment
32. Refers to the need to feel a part of a group
Brainstorming meetings
Message context
Inclusion
Unpreventable crisis
33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Nepotism
Next steps
Structured exit interview
Payroll standards
34. Expand the responsibilities of a particular group of employees
Action meetings
Interfunctional team
Formal communication
Cross-training
35. A method of collecting ideas from all participants without criticism or judgment
Planning
Professional Development
Brainstorming
Unstructured exit interview
36. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Management schedule
Motivators/Satisfiers
Personal treatment
37. Serve as a set of standards by which an organization operates
Nonverbal communication
Value Statement
Action meetings
Fair Labor Standards Act (FLSA)
38. Team members can analyze and solve problems effectively together
Communication
Historical sales information
Performing
Structured exit interview
39. The budgeted dollar amount for each type of cost
Individual performance of objectives
SWOT analysis
Favoritism
Standard
40. Putting a positive thought into the public's mind following a negative situation
Problem
Spin
Empathy
Problem solving
41. An event that happens without warning and normally affects a number of people
Principles
Crisis
Problem-solving meetings
Employee absence policy
42. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Arbitration
Inclusion
Self-directed teams
Message channel
43. Costs that management can control
Media policy
Controllable costs
Root cause
Debrief meeting
44. A question or situation that needs an answer or a solution
Structured exit interview
Action meetings
Networking
Problem
45. Personal characteristics that are work-related
Work styles
Bonuses
Delegation
Involuntary termination
46. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Wage
Terminable acts
Fair Labor Standards Act (FLSA)
Cross-functional team
47. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Wage
Call/emergency meetings
Message context
48. A chart that shows employees what days and hours they are expected to work
Directing
Crew schedule
Vision Statement
Root cause
49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Time Management
Vision Statement
Mediation
Performance review cycles
50. Refers to the need to exercise leadership and apply authority over others
Performance review cycles
Control
Wage
Compensation