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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Favoritism
Motivation
Environmental noise
Crew schedule
2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Brainstorming
Organizational communication
Interpersonal communication
Evacuation
3. A standard by which something can be measured or judged
Internal communication
Family and Medical Leave Act (FMLA)
Benchmark
Work styles
4. To explore all of a problem's potential causes
Problem-solving model
Fair Labor Standards Act (FLSA)
Action plan
Progressive disciplinary action
5. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Next steps
Interpersonal communication
Collective bargaining agreement
Self-directed teams
6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Action item
Structured exit interview
Covers
Cross-training
7. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Action item
Message channel
Contingency plan
Shift leaders
8. The originator and developer of the information that will be communicated
Personal treatment
Information sender
Shift leaders
Accountability
9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Minutes
Employee absence policy
Budget
Certification
10. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Floaters
SWOT analysis
Brainstorming
11. A catastrophe that can be precluded from happening
Preventable crisis
Crew schedule
Vision Statement
Contact list
12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Favoritism
Measurable results
Leadership
Departmental/team objectives
13. A specific point associated with an agenda item that needs some type of action performed
Supporting
Action item
Collective bargaining agreement
Encoding
14. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Delegation
Accountability
Unstructured exit interview
Semivariable costs
15. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Planning
Cross-training
Directing
Problem-solving team
16. Developing the message to be sent
Encoding
Work styles
Supporting
Organizational communication
17. Refers to the need to develop relationships with people as individuals or in groups
Affection
Delegation
Communication
Stress Management
18. Serve as a set of standards by which an organization operates
Value Statement
Negotiation
Storming
Personal treatment
19. Set by management to ensure the operation's profitability
Empathy
Agenda
Budget
Payroll standards
20. Any message presented to staff to create a cohesive and productive workforce
Collective bargaining agreement
Performance standard
Arbitration
Internal communication
21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Planning
Fair Labor Standards Act (FLSA)
Problem
22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Call/emergency meetings
Interfunctional team
Commissions
Management schedule
23. Meetings that share communication
Information meetings
Action plan
Formal communication
Objective
24. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Brainstorming meetings
Organizational communication
Merit pay
Mediation
25. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Unpreventable crisis
Family and Medical Leave Act (FMLA)
Favoritism
Conflict resolution
26. Simply stated criteria used to determine whether a goal has been met
Objective
Stress Management
Standard
Goal
27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Teamwork
Parking lot
Compensation
28. Sees team members settling their differences and developing more cohesive and trusting work relationships
Affection
Management schedule
Strategic priority
Norming
29. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Stress Management
Nepotism
Encoding
30. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Floaters
Sales projections
Nepotism
31. Actions by an employee that typically cause immediate termination
Merit pay
Organizational goals
Terminable acts
Informal communication
32. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Information meetings
Communication
Voluntary termination
33. The standards of conduct or set of values and principles an individual or organization applies to work
Favoritism
Workplace Ethics
Listening
Crew schedule
34. Dollar amounts in addition to the regular wage and salary
Bonuses
Mediation
Unstructured exit interview
Agenda
35. Brief meetings in which the goal is to decide and commit to action
Standard
Message channel
Media policy
Action meetings
36. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Message context
Performing
Stress Management
Personal treatment
37. A process of working with and through others to get a significant task or project completed
Self-disclosure
Delegation
Problem-solving team
Communication
38. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Covers
Self-directed teams
Norming
Delegation
39. A report written by management reiterating the problem and its solution
Standard
Storming
Delegation
Documentation
40. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Listening
Nepotism
Scheduling
Minutes
41. The medium through which the message will be communicated
Noncontrollable costs
Message channel
Standard
Master schedule
42. All aspects of the project are evaluated
Media policy
Problem-solving meetings
Debrief meeting
Mentor
43. Any sound that interferes with clear reception
Root cause
Directing
Time-off request policy
Environmental noise
44. A chart that shows which days and times the management staff is expected to work
Ground rules
Employee absence policy
Management schedule
Deployment chart
45. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Preventable crisis
Problem-solving team
Control
Fair Labor Standards Act (FLSA)
46. The degree of responsibility an individual has to an activity
Accountability
Noncontrollable costs
Cross-functional team
Internal communication
47. An assembly of people for the purpose of discussing or making decisions about some topics
Call/emergency meetings
Meeting
Departmental/team objectives
Standard
48. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Crisis
Next steps
Documentation
Management schedule
49. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Time Management
Sales projections
Message channel
Arbitration
50. Simply an account of past sales volumes in a foodservice operation
Strategic priority
Historical sales information
Time-off request policy
Management