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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of individuals who operate as a unit for an assigned task or goal
Team
Standard
Self-disclosure
Organizational goals
2. A catastrophe that cannot be stopped from happening
Problem-solving meetings
Unpreventable crisis
Cross-training
Brainstorming meetings
3. The procedure and guidelines for employees to follow when they want time off from work
Internal communication
Terminable acts
Time-off request policy
Action item
4. A report written by management reiterating the problem and its solution
Interfunctional team
Documentation
Arbitration
Evacuation
5. A process of working with and through others to get a significant task or project completed
Core values
Wage
Semivariable costs
Delegation
6. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Organizational communication
Next steps
Measurable results
Arbitration
7. To explore all of a problem's potential causes
Control
Problem-solving model
Measurable results
Organizational communication
8. The execution of processes and the use of tools that increase a person's efficiency and productivity
Unpreventable crisis
Time Management
Historical sales information
Problem-solving model
9. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Environmental noise
Salaries
Professionalism
10. Uses a definite format that involves a set of questions to chart the employee's response
Next steps
Structured exit interview
Delegation
Work styles
11. The medium through which the message will be communicated
Teamwork
Exit interview
Message channel
Cross-functional team
12. Brief meetings in which the goal is to decide and commit to action
Management
Action meetings
Affection
Delegation
13. A specific description or statement of what a manager wants to achieve
Preventable crisis
Problem-solving team
Objective
Self-disclosure
14. Refers to the need to feel a part of a group
Call/emergency meetings
Performing
Inclusion
Benchmark
15. The sum of activities a person performs to meet goals and/or to further his or her career
Master schedule
Organizational goals
Professional Development
Shift leaders
16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Information receiver
Family and Medical Leave Act (FMLA)
Crisis
Supporting
17. An event that happens without warning and normally affects a number of people
Nepotism
Wage
Listening
Crisis
18. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Delegation
Employee absence policy
Stress
Ground rules
19. The action or situation that initiates the problem
Root cause
Goal
Self-directed teams
Time Management
20. The receiver's process of translating the sender's message into a meaningful form
Decoding
Management
Informal communication
Objective
21. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Arbitration
Commissions
Agenda
Shift leaders
22. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Fair Labor Standards Act (FLSA)
Crew schedule
Leadership
23. Meetings that share communication
Information meetings
Involuntary termination
Budget
Control
24. The standards of conduct or set of values and principles an individual or organization applies to work
Formal communication
Preventable crisis
Alternative
Workplace Ethics
25. The main connection between the sender and receiver
Message
Bonuses
Professional Development
Action plan
26. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Controllable costs
Certification
Self-directed teams
Contact list
27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Unpreventable crisis
Floaters
Organizational communication
Delegation
28. These goals focus on broad statements of what the organization as a whole wants to achieve
Salaries
Affection
Organizational goals
Sales projections
29. The act of identifying with the feelings - thoughts - or attitudes of another person
Contingency plan
Internal communication
Empathy
Vision Statement
30. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Norming
Performing
Fair Labor Standards Act (FLSA)
Problem-solving team
31. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Internal communication
Communication
Crisis
Organizational communication
32. Sees team members settling their differences and developing more cohesive and trusting work relationships
Listening
Value Statement
Objective
Norming
33. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Debrief meeting
Professionalism
Motivators/Satisfiers
Listening
34. A conversation without prepared questions
Unstructured exit interview
Involuntary termination
Fair Labor Standards Act (FLSA)
Merit pay
35. A question or situation that needs an answer or a solution
Fair Labor Standards Act (FLSA)
Problem
Self-directed teams
Time-off request policy
36. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Information meetings
Progressive disciplinary action
Wage
37. To plan or appoint employees to work at a certain time and date
Mentor
Workplace Ethics
Empathy
Scheduling
38. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Exit interview
Planning
Master schedule
Meeting
39. A catastrophe that can be precluded from happening
Action item
Measurable results
Problem-solving team
Preventable crisis
40. Actions by an employee that typically cause immediate termination
Value Statement
Terminable acts
Directing
Parking lot
41. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Problem solving
Stress Management
Agenda
Unstructured exit interview
42. Meetings involving a group or team whose purpose is to tackle a problem
Principles
Nepotism
Problem-solving meetings
Mediation
43. Occurs when an employee - of his or her own free will - decides to leave an organization
Motivators/Satisfiers
Federal-State Unemployment Compensation Laws
Employee absence policy
Voluntary termination
44. Created for the specific purpose of solving an immediate problem
Cross-functional team
Problem-solving team
Stress
Time Management
45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Commissions
SWOT analysis
Goal
Wage
46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Salaries
Individual performance of objectives
SWOT analysis
Work styles
47. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Message channel
Affection
Nepotism
48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Family and Medical Leave Act (FMLA)
Workplace Ethics
Call/emergency meetings
Meeting
49. Govern unemployment compensation
Mission Statement
Measurable results
Federal-State Unemployment Compensation Laws
Forming
50. A chart that shows which days and times the management staff is expected to work
Management schedule
Call/emergency meetings
Documentation
Fair Labor Standards Act (FLSA)