Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed






2. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






3. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






4. Simply stated criteria used to determine whether a goal has been met






5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






6. Describes what an organization wants to become and why it exists






7. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






8. Guidelines and procedures that explain how employees must notify management if they are unable to work






9. A list of topics that will be reviewed or dealt with at a meeting






10. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






11. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






12. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






14. Actions by an employee that typically cause immediate termination






15. Someone who can play the role of a wise advisor for you






16. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






17. A template used for creating weekly employee schedules






18. Guidelines for conduct that have enduring and lasting value to a society or organization






19. Dollar amounts in addition to the regular wage and salary






20. Refers to the need to feel a part of a group






21. To explore all of a problem's potential causes






22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






23. A potential solution to a problem






24. Shows which job classifications are essential or primary to staff and which are secondary






25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






26. Sees team members settling their differences and developing more cohesive and trusting work relationships






27. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






28. Any sound that interferes with clear reception






29. The main connection between the sender and receiver






30. Statements of desired results






31. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






32. An additional sum paid to an employee whose work is superior and whose services are valued






33. An estimate of future sales based on historical sales records and other information viewed as relevant by management






34. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






35. These goals focus on broad statements of what the organization as a whole wants to achieve






36. Personal characteristics that are work-related






37. Factors that incite an employee to put out more effort and enthusiasm for his or her job






38. A chart that shows employees what days and hours they are expected to work






39. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






40. The procedure and guidelines for employees to follow when they want time off from work






41. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






42. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






43. The person for whom the communication is intended






44. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






45. An assembly of people for the purpose of discussing or making decisions about some topics






46. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






47. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






48. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






50. Providing encouragement - listening more than telling - and promoting team discussions