Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






2. Serve as a set of standards by which an organization operates






3. A meeting between the employer and employee when the employee leaves the company






4. The medium through which the message will be communicated






5. To plan or appoint employees to work at a certain time and date






6. The person for whom the communication is intended






7. The originator and developer of the information that will be communicated






8. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






9. The process of removing customers and employees from the premises when a crisis occurs






10. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






11. Set by management to ensure the operation's profitability






12. Refers to the need to develop relationships with people as individuals or in groups






13. Includes key personnel to be notified in the event of a crisis - such as each member of management






14. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






15. These objectives link to the organizational goals and help produce the desired outcome






16. A catastrophe that cannot be stopped from happening






17. Costs that management cannot control






18. Any message presented to staff to create a cohesive and productive workforce






19. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






20. Meetings that share communication






21. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






22. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






23. Someone who assists in making the meeting run easier






24. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






25. The action or situation that initiates the problem






26. A specific description or statement of what a manager wants to achieve






27. A conversation without prepared questions






28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






29. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






30. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






31. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






33. A criterion set by management that measures the quality and quantity of an employee's work






34. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






35. The main connection between the sender and receiver






36. All aspects of the project are evaluated






37. A potential solution to a problem






38. These goals focus on broad statements of what the organization as a whole wants to achieve






39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






40. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






41. Simply stated criteria used to determine whether a goal has been met






42. Personal characteristics that are work-related






43. An estimate of future sales based on historical sales records and other information viewed as relevant by management






44. Developing the message to be sent






45. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






47. Uses a definite format that involves a set of questions to chart the employee's response






48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






49. A catastrophe that can be precluded from happening






50. Intact work units of a small group of employees who manage many daily operational issues with little supervision