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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Shift leaders
Conflict resolution
Inclusion
Nepotism
2. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Crisis
Next steps
Merit pay
Information meetings
3. The main connection between the sender and receiver
Message
Measurable results
Performance standard
Vision Statement
4. The action or situation that initiates the problem
Shift leaders
Fair Labor Standards Act (FLSA)
Root cause
Cross-training
5. The process of removing customers and employees from the premises when a crisis occurs
Affection
Benchmark
Evacuation
Motivators/Satisfiers
6. Serve as a set of standards by which an organization operates
Value Statement
Terminable acts
Documentation
Goal
7. A catastrophe that cannot be stopped from happening
Control
Unpreventable crisis
Action meetings
Covers
8. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Professionalism
Encoding
Management schedule
9. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Cross-functional team
Collective bargaining agreement
Principles
10. The originator and developer of the information that will be communicated
Personal treatment
Historical sales information
Message
Information sender
11. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Spin
Information sender
Involuntary termination
12. Describes what an organization wants to become and why it exists
Information sender
Interpersonal communication
Vision Statement
Empathy
13. Includes key personnel to be notified in the event of a crisis - such as each member of management
Terminable acts
Contact list
Deployment chart
Norming
14. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Empathy
Problem
Unstructured exit interview
15. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Organizational goals
Listening
Leadership
Management schedule
16. A question or situation that needs an answer or a solution
Information receiver
Problem
Terminable acts
Motivators/Satisfiers
17. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
SWOT analysis
Measurable results
Time-off request policy
18. A specific description or statement of what a manager wants to achieve
Planning
Cross-functional team
Personal treatment
Objective
19. The act of identifying with the feelings - thoughts - or attitudes of another person
Agenda
Empathy
Structured exit interview
Information receiver
20. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Professionalism
Team
Fair Labor Standards Act (FLSA)
Planning
21. Someone who can play the role of a wise advisor for you
Evacuation
Mentor
Strategic priority
Empathy
22. Developing the message to be sent
Empathy
Encoding
Semivariable costs
Problem-solving model
23. A standard by which something can be measured or judged
Benchmark
Internal communication
Inclusion
Sexual harassment
24. The many expressions and movements of a speaker that convey additional information about the message being given
Information meetings
Budget
Nonverbal communication
Exit interview
25. Team members can analyze and solve problems effectively together
Alternative
Strategic priority
Team
Performing
26. A template used for creating weekly employee schedules
Professional Development
Crisis
Master schedule
Empathy
27. The standards of conduct or set of values and principles an individual or organization applies to work
Motivators/Satisfiers
Workplace Ethics
Professionalism
Work styles
28. Dollar amounts in addition to the regular wage and salary
Storming
Fair Labor Standards Act (FLSA)
Bonuses
Problem-solving meetings
29. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Problem-solving model
Time Management
Floaters
Nepotism
30. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Value Statement
Collective bargaining agreement
Personal treatment
Management schedule
31. To plan or appoint employees to work at a certain time and date
Environmental noise
Management schedule
Debrief meeting
Scheduling
32. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Arbitration
Alternative
Objective
Informal communication
33. Putting a positive thought into the public's mind following a negative situation
Value Statement
Core values
Principles
Spin
34. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Core values
Management
Commissions
Employee absence policy
35. An event that happens without warning and normally affects a number of people
Sexual harassment
Crisis
Strategic priority
Commissions
36. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Time Management
Organizational communication
Arbitration
37. Refines the vision statement by stating the purpose of the organization to employees and customers
Formal communication
Standard
Mission Statement
Stress
38. A strategy of steps to carry out so that a problem does not recur
Control
Interfunctional team
Documentation
Action plan
39. A method of collecting ideas from all participants without criticism or judgment
Information receiver
Brainstorming
Stress
Master schedule
40. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Alternative
Environmental noise
Affection
Leadership
41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Leadership
Motivators/Satisfiers
Floaters
Management schedule
42. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Principles
Covers
Measurable results
Management
43. Refers to the need to feel a part of a group
Structured exit interview
Goal
Problem-solving model
Inclusion
44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Inclusion
Master schedule
Directing
Terminable acts
45. To explore all of a problem's potential causes
Problem-solving model
Action meetings
Family and Medical Leave Act (FMLA)
Nonverbal communication
46. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Fair Labor Standards Act (FLSA)
Management
Documentation
47. A group of individuals who operate as a unit for an assigned task or goal
Parking lot
Team
Payroll standards
Crisis
48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Ground rules
Action item
Evacuation
Storming
49. The receiver's process of translating the sender's message into a meaningful form
Media policy
Decoding
Directing
Internal communication
50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Noncontrollable costs
Departmental/team objectives
Sexual harassment
Fair Labor Standards Act (FLSA)