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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines for conduct that have enduring and lasting value to a society or organization
Organizational goals
Principles
Historical sales information
Team
2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Control
Professionalism
Fair Labor Standards Act (FLSA)
Standard
3. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Vision Statement
Collective bargaining agreement
Debrief meeting
Information meetings
4. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Self-disclosure
Noncontrollable costs
Nepotism
Federal-State Unemployment Compensation Laws
5. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Supporting
Management
Cross-functional team
Departmental/team objectives
6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Professionalism
Call/emergency meetings
Warm-up activity
Minutes
7. The act of identifying with the feelings - thoughts - or attitudes of another person
Performance standard
Information meetings
Planning
Empathy
8. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Stress Management
Sexual harassment
Information receiver
Voluntary termination
9. To explore all of a problem's potential causes
Problem-solving model
Media policy
Nepotism
Vision Statement
10. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Crisis
Agenda
Call/emergency meetings
Action meetings
11. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Networking
Message context
Nepotism
12. A group of individuals who operate as a unit for an assigned task or goal
Forming
Core values
Team
Minutes
13. Govern unemployment compensation
Agenda
Federal-State Unemployment Compensation Laws
Unstructured exit interview
Affection
14. Putting a positive thought into the public's mind following a negative situation
Spin
Strategic priority
Professional Development
Negotiation
15. Meetings that share communication
Arbitration
Unstructured exit interview
Parking lot
Information meetings
16. Includes key personnel to be notified in the event of a crisis - such as each member of management
Exit interview
Contact list
Favoritism
Informal communication
17. A conversation without prepared questions
Next steps
Nonverbal communication
Action meetings
Unstructured exit interview
18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Formal communication
Crew schedule
Time Management
Conflict resolution
19. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Departmental/team objectives
Exit interview
Empathy
20. The degree of responsibility an individual has to an activity
Merit pay
Performance review cycles
Accountability
Personal treatment
21. A method of collecting ideas from all participants without criticism or judgment
Performance standard
Team
Brainstorming
Employee absence policy
22. The standards of conduct or set of values and principles an individual or organization applies to work
Crisis
Listening
Commissions
Workplace Ethics
23. Discussion between involved people with the goal of reaching an agreement that both can accept
Performance standard
Negotiation
Sexual harassment
Controllable costs
24. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Debrief meeting
Networking
Voluntary termination
Communication
25. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Standard
Nonverbal communication
Motivation
Professional Development
26. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Mission Statement
Sexual harassment
Controllable costs
Management
27. Someone who can play the role of a wise advisor for you
Stress Management
Departmental/team objectives
Historical sales information
Mentor
28. A standard by which something can be measured or judged
Benchmark
Work styles
Motivation
Internal communication
29. Shows which job classifications are essential or primary to staff and which are secondary
Benchmark
Deployment chart
Internal communication
Vision Statement
30. Describes what an organization wants to become and why it exists
Vision Statement
Nepotism
Message context
SWOT analysis
31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Delegation
Brainstorming meetings
Affection
Leadership
32. A specific description or statement of what a manager wants to achieve
Norming
Payroll standards
Core values
Objective
33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Personal treatment
Time-off request policy
Professionalism
34. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Contingency plan
Scheduling
Benchmark
Shift leaders
35. Simply an account of past sales volumes in a foodservice operation
Floaters
Mentor
Media policy
Historical sales information
36. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Performance review cycles
Control
Principles
Organizational communication
37. A strategy of steps to carry out so that a problem does not recur
Action plan
Principles
Norming
Value Statement
38. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Information sender
Minutes
Debrief meeting
Interpersonal communication
39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Debrief meeting
Scheduling
Media policy
Storming
40. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Preventable crisis
Stress
Vision Statement
Objective
41. Refines the vision statement by stating the purpose of the organization to employees and customers
Norming
Motivation
Mission Statement
Inclusion
42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Accountability
Formal communication
Historical sales information
Informal communication
43. A chart that shows employees what days and hours they are expected to work
Encoding
Crew schedule
Family and Medical Leave Act (FMLA)
SWOT analysis
44. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Ground rules
Budget
Interfunctional team
Family and Medical Leave Act (FMLA)
45. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Unstructured exit interview
Call/emergency meetings
Fair Labor Standards Act (FLSA)
Negotiation
46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Action meetings
Problem-solving meetings
Directing
Contact list
47. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Terminable acts
Problem-solving team
Employee absence policy
48. Represent a select few of the highest concerns of the company
Contact list
Next steps
Strategic priority
Action meetings
49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Leadership
Formal communication
Compensation
Facilitator
50. Statements of desired results
Individual performance of objectives
Goal
Motivation
Contact list