Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






2. An additional sum paid to an employee whose work is superior and whose services are valued






3. Uses a definite format that involves a set of questions to chart the employee's response






4. Refines the vision statement by stating the purpose of the organization to employees and customers






5. Developing the message to be sent






6. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






7. Dollar amounts in addition to the regular wage and salary






8. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






9. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






10. The main connection between the sender and receiver






11. An estimate of future sales based on historical sales records and other information viewed as relevant by management






12. Guidelines for conduct that have enduring and lasting value to a society or organization






13. A potential solution to a problem






14. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






15. Team members can analyze and solve problems effectively together






16. A conversation without prepared questions






17. Sees team members settling their differences and developing more cohesive and trusting work relationships






18. Created for the specific purpose of solving an immediate problem






19. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






20. A process of working with and through others to get a significant task or project completed






21. Expand the responsibilities of a particular group of employees






22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






23. An event that happens without warning and normally affects a number of people






24. A template used for creating weekly employee schedules






25. Costs that management can control






26. Costs that management cannot control






27. A meeting between the employer and employee when the employee leaves the company






28. An assembly of people for the purpose of discussing or making decisions about some topics






29. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






30. The process of removing customers and employees from the premises when a crisis occurs






31. A standard by which something can be measured or judged






32. The action or situation that initiates the problem






33. The sum of activities a person performs to meet goals and/or to further his or her career






34. A chart that shows which days and times the management staff is expected to work






35. Putting a positive thought into the public's mind following a negative situation






36. A strategy to share information that the receiver would not normally know






37. A specific description or statement of what a manager wants to achieve






38. Represent a select few of the highest concerns of the company






39. Shows which job classifications are essential or primary to staff and which are secondary






40. Intact work units of a small group of employees who manage many daily operational issues with little supervision






41. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






42. A quick - interactive activity that prepares people to focus on the meeting and its objectives






43. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






44. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






46. Any sound that interferes with clear reception






47. Tend to be associated with management positions since they are fixed dollar amounts for compensation






48. Meetings that share communication






49. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






50. A report written by management reiterating the problem and its solution