Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines and procedures that explain how employees must notify management if they are unable to work






2. Statements of desired results






3. All types of wages combined with other rewards or benefits that the employee receives as part of a package






4. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






5. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






6. All aspects of the project are evaluated






7. Refines the vision statement by stating the purpose of the organization to employees and customers






8. Any message presented to staff to create a cohesive and productive workforce






9. The execution of processes and the use of tools that increase a person's efficiency and productivity






10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






11. Shows which job classifications are essential or primary to staff and which are secondary






12. The degree of responsibility an individual has to an activity






13. An event that happens without warning and normally affects a number of people






14. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






15. A question or situation that needs an answer or a solution






16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






17. Uses a definite format that involves a set of questions to chart the employee's response






18. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






19. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






20. Refers to the need to feel a part of a group






21. These goals focus on broad statements of what the organization as a whole wants to achieve






22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






23. Simply an account of past sales volumes in a foodservice operation






24. Providing encouragement - listening more than telling - and promoting team discussions






25. An estimate of future sales based on historical sales records and other information viewed as relevant by management






26. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






27. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






28. To plan or appoint employees to work at a certain time and date






29. A quick - interactive activity that prepares people to focus on the meeting and its objectives






30. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






31. The originator and developer of the information that will be communicated






32. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






33. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. Costs that management can control






36. Someone who assists in making the meeting run easier






37. A potential solution to a problem






38. A template used for creating weekly employee schedules






39. The medium through which the message will be communicated






40. Any sound that interferes with clear reception






41. The main connection between the sender and receiver






42. Created for the specific purpose of solving an immediate problem






43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






44. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






45. The act of identifying with the feelings - thoughts - or attitudes of another person






46. Team members can analyze and solve problems effectively together






47. A catastrophe that cannot be stopped from happening






48. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






49. An assembly of people for the purpose of discussing or making decisions about some topics






50. A report written by management reiterating the problem and its solution