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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All aspects of the project are evaluated
Conflict resolution
Forming
Debrief meeting
Call/emergency meetings
2. A template used for creating weekly employee schedules
Master schedule
Parking lot
Action item
Encoding
3. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Compensation
Information sender
Minutes
4. Actions by an employee that typically cause immediate termination
Terminable acts
Problem-solving team
Wage
Time Management
5. Someone who can play the role of a wise advisor for you
Directing
Evacuation
Mentor
Semivariable costs
6. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Delegation
Parking lot
Conflict resolution
Affection
7. Includes key personnel to be notified in the event of a crisis - such as each member of management
Workplace Ethics
Contact list
Objective
Action meetings
8. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Interpersonal communication
Goal
Supporting
Commissions
9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Supporting
Contact list
Control
Motivation
10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Forming
Core values
SWOT analysis
11. Brief meetings in which the goal is to decide and commit to action
Management schedule
Action meetings
Employee absence policy
Management
12. Team members can analyze and solve problems effectively together
Performing
Directing
Empathy
Call/emergency meetings
13. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Management schedule
Planning
Conflict resolution
14. Someone who assists in making the meeting run easier
Core values
Facilitator
Collective bargaining agreement
Alternative
15. Dollar amounts in addition to the regular wage and salary
Directing
Bonuses
Motivation
Message channel
16. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Communication
Vision Statement
Bonuses
Problem solving
17. The environment that a message travels through
Message context
Scheduling
Delegation
Next steps
18. Guidelines and procedures that explain how employees must notify management if they are unable to work
Deployment chart
Employee absence policy
Payroll standards
Encoding
19. Any message presented to staff to create a cohesive and productive workforce
Message context
Strategic priority
Family and Medical Leave Act (FMLA)
Internal communication
20. A group of individuals who operate as a unit for an assigned task or goal
Action meetings
Team
Benchmark
Objective
21. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Bonuses
Cross-training
Ground rules
Value Statement
22. Serve as a set of standards by which an organization operates
Mission Statement
Message context
Value Statement
Information sender
23. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Agenda
Empathy
Accountability
24. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Federal-State Unemployment Compensation Laws
Leadership
Individual performance of objectives
Next steps
25. The main connection between the sender and receiver
Supporting
Message
Mediation
Fair Labor Standards Act (FLSA)
26. The execution of processes and the use of tools that increase a person's efficiency and productivity
Standard
Information receiver
Vision Statement
Time Management
27. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Vision Statement
Documentation
Problem-solving model
28. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Directing
Encoding
Performing
Informal communication
29. Sees team members settling their differences and developing more cohesive and trusting work relationships
Departmental/team objectives
Communication
Norming
Family and Medical Leave Act (FMLA)
30. Govern unemployment compensation
Performance review cycles
Federal-State Unemployment Compensation Laws
Terminable acts
Mission Statement
31. These objectives link to the organizational goals and help produce the desired outcome
Collective bargaining agreement
Departmental/team objectives
Federal-State Unemployment Compensation Laws
Problem-solving team
32. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Planning
Mediation
Internal communication
Collective bargaining agreement
33. Describes what an organization wants to become and why it exists
Call/emergency meetings
Motivators/Satisfiers
Shift leaders
Vision Statement
34. A specific description or statement of what a manager wants to achieve
Objective
Arbitration
Floaters
Supporting
35. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Message
Listening
Agenda
Organizational communication
36. The act of identifying with the feelings - thoughts - or attitudes of another person
Motivators/Satisfiers
Agenda
Facilitator
Empathy
37. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Action item
Nonverbal communication
Cross-functional team
38. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Collective bargaining agreement
Affection
Budget
Exit interview
39. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Value Statement
Delegation
Sales projections
SWOT analysis
40. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Work styles
Call/emergency meetings
Media policy
Brainstorming
41. An assembly of people for the purpose of discussing or making decisions about some topics
Forming
Unpreventable crisis
Meeting
Problem-solving team
42. The budgeted dollar amount for each type of cost
Departmental/team objectives
Benchmark
Standard
Cross-training
43. An event that happens without warning and normally affects a number of people
Crisis
Stress
Inclusion
Strategic priority
44. The procedure and guidelines for employees to follow when they want time off from work
Family and Medical Leave Act (FMLA)
Parking lot
Time Management
Time-off request policy
45. The process of removing customers and employees from the premises when a crisis occurs
Delegation
Evacuation
Contact list
Internal communication
46. The medium through which the message will be communicated
Individual performance of objectives
Terminable acts
Message context
Message channel
47. Meetings involving a group or team whose purpose is to tackle a problem
Stress
Team
Standard
Problem-solving meetings
48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Action plan
Forming
Teamwork
Personal treatment
49. A strategy to share information that the receiver would not normally know
Involuntary termination
Self-disclosure
Motivation
Internal communication
50. Uses a definite format that involves a set of questions to chart the employee's response
Negotiation
Structured exit interview
Teamwork
Internal communication