Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






2. Guidelines for conduct that have enduring and lasting value to a society or organization






3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






4. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






5. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






6. An additional sum paid to an employee whose work is superior and whose services are valued






7. Refines the vision statement by stating the purpose of the organization to employees and customers






8. Costs that management can control






9. An event that happens without warning and normally affects a number of people






10. To plan or appoint employees to work at a certain time and date






11. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






12. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






13. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






14. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






15. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






16. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






17. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






18. A process of working with and through others to get a significant task or project completed






19. Refers to the need to feel a part of a group






20. Putting a positive thought into the public's mind following a negative situation






21. Brief meetings in which the goal is to decide and commit to action






22. The receiver's process of translating the sender's message into a meaningful form






23. A chart that shows employees what days and hours they are expected to work






24. Refers to the need to exercise leadership and apply authority over others






25. A criterion set by management that measures the quality and quantity of an employee's work






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






28. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






29. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






30. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






31. Meetings that share communication






32. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






33. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






34. The originator and developer of the information that will be communicated






35. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






36. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






37. Personal characteristics that are work-related






38. Describes what an organization wants to become and why it exists






39. Statements of desired results






40. The environment that a message travels through






41. Set by management to ensure the operation's profitability






42. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






43. A group of individuals who operate as a unit for an assigned task or goal






44. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






45. Someone who assists in making the meeting run easier






46. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






47. Serve as a set of standards by which an organization operates






48. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






49. A report written by management reiterating the problem and its solution






50. Team members can analyze and solve problems effectively together