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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Govern unemployment compensation
Sexual harassment
Structured exit interview
Federal-State Unemployment Compensation Laws
Voluntary termination
2. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Inclusion
Ground rules
Conflict resolution
3. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Delegation
Storming
Sales projections
Covers
4. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Compensation
Accountability
Mission Statement
5. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Action item
Federal-State Unemployment Compensation Laws
Directing
6. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Minutes
Root cause
Contingency plan
SWOT analysis
7. A conversation without prepared questions
Wage
Decoding
Inclusion
Unstructured exit interview
8. Any sound that interferes with clear reception
Agenda
Delegation
Facilitator
Environmental noise
9. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
SWOT analysis
Directing
Objective
Problem-solving team
10. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Action meetings
Time Management
Action plan
11. A chart that shows employees what days and hours they are expected to work
Inclusion
Decoding
Value Statement
Crew schedule
12. Team members can analyze and solve problems effectively together
Objective
Warm-up activity
Standard
Performing
13. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Standard
Standard
Spin
14. The degree of responsibility an individual has to an activity
Accountability
Merit pay
Terminable acts
SWOT analysis
15. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Networking
Professional Development
Commissions
Decoding
16. Set by management to ensure the operation's profitability
Sexual harassment
Performance standard
Information receiver
Payroll standards
17. An event that happens without warning and normally affects a number of people
Interfunctional team
Alternative
Crisis
Cross-functional team
18. Statements of desired results
Listening
Strategic priority
Goal
Control
19. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Team
Negotiation
Facilitator
Cross-functional team
20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Self-disclosure
Exit interview
Goal
Management
21. Meals to be served
SWOT analysis
Stress Management
Covers
Informal communication
22. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Media policy
Goal
Informal communication
Time-off request policy
23. Refers to the need to feel a part of a group
Delegation
Preventable crisis
Inclusion
Parking lot
24. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Planning
Problem
Structured exit interview
25. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Environmental noise
Agenda
Contingency plan
Mediation
26. Expand the responsibilities of a particular group of employees
Interfunctional team
Information meetings
Affection
Core values
27. These objectives link to the organizational goals and help produce the desired outcome
Listening
Management
Collective bargaining agreement
Departmental/team objectives
28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Involuntary termination
Decoding
Interpersonal communication
Nonverbal communication
29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Individual performance of objectives
Negotiation
Brainstorming
Problem solving
30. A group of individuals who operate as a unit for an assigned task or goal
Time-off request policy
Team
Norming
Evacuation
31. The main connection between the sender and receiver
Message
Core values
Structured exit interview
Information receiver
32. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Scheduling
Semivariable costs
Terminable acts
33. Discussion between involved people with the goal of reaching an agreement that both can accept
Contingency plan
Negotiation
Message context
Exit interview
34. A criterion set by management that measures the quality and quantity of an employee's work
Preventable crisis
Performance standard
Noncontrollable costs
Action meetings
35. These goals focus on broad statements of what the organization as a whole wants to achieve
Employee absence policy
Organizational goals
Warm-up activity
Benchmark
36. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Merit pay
Arbitration
Benchmark
Listening
37. The person for whom the communication is intended
Next steps
Information receiver
Collective bargaining agreement
Problem-solving meetings
38. Developing the message to be sent
Encoding
Collective bargaining agreement
Professional Development
Inclusion
39. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Cross-training
Family and Medical Leave Act (FMLA)
Time-off request policy
Individual performance of objectives
40. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Sexual harassment
Certification
Organizational goals
Inclusion
41. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Facilitator
Floaters
Motivation
Arbitration
42. A standard by which something can be measured or judged
Benchmark
Internal communication
Formal communication
Contact list
43. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Semivariable costs
Payroll standards
Encoding
44. A meeting between the employer and employee when the employee leaves the company
Media policy
Team
Exit interview
Employee absence policy
45. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Planning
Performance review cycles
Vision Statement
Empathy
46. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Environmental noise
SWOT analysis
Goal
47. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Facilitator
Crisis
Root cause
Next steps
48. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Core values
Stress Management
Arbitration
Teamwork
49. The medium through which the message will be communicated
Decoding
Workplace Ethics
Inclusion
Message channel
50. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Problem solving
Root cause
Salaries
Action meetings