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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An event that happens without warning and normally affects a number of people






2. Meetings that share communication






3. Personal characteristics that are work-related






4. A chart that shows which days and times the management staff is expected to work






5. Meals to be served






6. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






7. Set by management to ensure the operation's profitability






8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






9. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






10. The originator and developer of the information that will be communicated






11. A quick - interactive activity that prepares people to focus on the meeting and its objectives






12. A question or situation that needs an answer or a solution






13. A meeting between the employer and employee when the employee leaves the company






14. These goals focus on broad statements of what the organization as a whole wants to achieve






15. Intact work units of a small group of employees who manage many daily operational issues with little supervision






16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






17. Someone who assists in making the meeting run easier






18. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






19. A catastrophe that cannot be stopped from happening






20. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






21. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






22. Developing the message to be sent






23. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






24. A potential solution to a problem






25. A strategy of steps to carry out so that a problem does not recur






26. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






27. Brief meetings in which the goal is to decide and commit to action






28. The procedure and guidelines for employees to follow when they want time off from work






29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






30. The many expressions and movements of a speaker that convey additional information about the message being given






31. A report written by management reiterating the problem and its solution






32. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






33. To plan or appoint employees to work at a certain time and date






34. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






35. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






36. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






37. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






38. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






39. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






40. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






41. Refers to the need to develop relationships with people as individuals or in groups






42. These objectives link to the organizational goals and help produce the desired outcome






43. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






44. Simply an account of past sales volumes in a foodservice operation






45. An additional sum paid to an employee whose work is superior and whose services are valued






46. Putting a positive thought into the public's mind following a negative situation






47. A process of working with and through others to get a significant task or project completed






48. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






49. Sees team members settling their differences and developing more cohesive and trusting work relationships






50. The process of sending and receiving information by talk - gestures - or writing for some type of response or action







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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