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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings involving a group or team whose purpose is to tackle a problem
Action item
Management
Problem-solving meetings
Principles
2. The receiver's process of translating the sender's message into a meaningful form
Budget
Fair Labor Standards Act (FLSA)
Decoding
Management schedule
3. The person for whom the communication is intended
Information meetings
Information receiver
Favoritism
Sexual harassment
4. Brief meetings in which the goal is to decide and commit to action
Delegation
Action meetings
Work styles
Problem-solving meetings
5. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Arbitration
Favoritism
Fair Labor Standards Act (FLSA)
Warm-up activity
6. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Networking
Standard
Storming
Planning
7. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Measurable results
Scheduling
Norming
8. Sees team members settling their differences and developing more cohesive and trusting work relationships
Message
Self-directed teams
Individual performance of objectives
Norming
9. A list of topics that will be reviewed or dealt with at a meeting
Motivation
Networking
Agenda
Performance review cycles
10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Payroll standards
Alternative
Parking lot
Message context
11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Norming
Commissions
Formal communication
Delegation
12. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Delegation
Spin
Involuntary termination
Self-directed teams
13. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Structured exit interview
Merit pay
Motivation
Supporting
14. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Value Statement
Environmental noise
Interfunctional team
Stress
15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Empathy
Delegation
Mission Statement
Family and Medical Leave Act (FMLA)
16. Putting a positive thought into the public's mind following a negative situation
Problem-solving meetings
Performance standard
Controllable costs
Spin
17. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Inclusion
Conflict resolution
Storming
Contingency plan
18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Federal-State Unemployment Compensation Laws
Informal communication
Departmental/team objectives
Problem-solving model
19. The environment that a message travels through
Interfunctional team
Message context
Mentor
Budget
20. A group of individuals who operate as a unit for an assigned task or goal
Contact list
Preventable crisis
Environmental noise
Team
21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Structured exit interview
Performing
Agenda
Communication
22. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Delegation
Semivariable costs
Problem
23. The medium through which the message will be communicated
Message channel
Covers
SWOT analysis
Family and Medical Leave Act (FMLA)
24. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Favoritism
Fair Labor Standards Act (FLSA)
Goal
25. These objectives link to the organizational goals and help produce the desired outcome
Forming
Departmental/team objectives
Accountability
Work styles
26. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Family and Medical Leave Act (FMLA)
Semivariable costs
Crisis
Parking lot
27. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Management schedule
Networking
Arbitration
Fair Labor Standards Act (FLSA)
28. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Individual performance of objectives
Interpersonal communication
Message
Debrief meeting
29. Uses a definite format that involves a set of questions to chart the employee's response
Commissions
Problem-solving meetings
Action item
Structured exit interview
30. The process of removing customers and employees from the premises when a crisis occurs
Fair Labor Standards Act (FLSA)
Evacuation
Formal communication
Forming
31. Discussion between involved people with the goal of reaching an agreement that both can accept
Structured exit interview
Forming
Negotiation
Unstructured exit interview
32. The main connection between the sender and receiver
Message
Inclusion
Teamwork
Unpreventable crisis
33. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Compensation
Organizational communication
Progressive disciplinary action
Budget
34. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Nonverbal communication
Control
Call/emergency meetings
35. A template used for creating weekly employee schedules
Budget
Master schedule
Networking
Self-disclosure
36. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Contact list
Action meetings
Teamwork
37. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Benchmark
Involuntary termination
Terminable acts
Call/emergency meetings
38. All aspects of the project are evaluated
Performance standard
Wage
Cross-training
Debrief meeting
39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Action item
Terminable acts
Shift leaders
40. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
SWOT analysis
Encoding
Media policy
Problem-solving meetings
41. Refers to the need to develop relationships with people as individuals or in groups
Performing
Delegation
Affection
Meeting
42. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Problem
Interfunctional team
Minutes
43. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Encoding
Teamwork
Contingency plan
Nonverbal communication
44. The degree of responsibility an individual has to an activity
Accountability
Management schedule
Interpersonal communication
Stress Management
45. Refers to the need to exercise leadership and apply authority over others
Work styles
Team
Documentation
Control
46. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Action item
Certification
Self-directed teams
Commissions
47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Certification
Networking
Inclusion
Brainstorming meetings
48. A criterion set by management that measures the quality and quantity of an employee's work
Action item
Decoding
Performance standard
Compensation
49. Describes what an organization wants to become and why it exists
Individual performance of objectives
Agenda
Vision Statement
Encoding
50. Someone who assists in making the meeting run easier
Principles
Involuntary termination
Facilitator
Action meetings