Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A template used for creating weekly employee schedules






2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






3. Govern unemployment compensation






4. These goals focus on broad statements of what the organization as a whole wants to achieve






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






7. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






8. Created for the specific purpose of solving an immediate problem






9. The receiver's process of translating the sender's message into a meaningful form






10. The person for whom the communication is intended






11. A report written by management reiterating the problem and its solution






12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






13. A meeting between the employer and employee when the employee leaves the company






14. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






15. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






16. The sum of activities a person performs to meet goals and/or to further his or her career






17. Set by management to ensure the operation's profitability






18. Shows which job classifications are essential or primary to staff and which are secondary






19. Team members can analyze and solve problems effectively together






20. The budgeted dollar amount for each type of cost






21. All aspects of the project are evaluated






22. The medium through which the message will be communicated






23. The process of removing customers and employees from the premises when a crisis occurs






24. These objectives link to the organizational goals and help produce the desired outcome






25. Meetings involving a group or team whose purpose is to tackle a problem






26. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






27. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






28. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






30. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






31. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






32. A chart that shows which days and times the management staff is expected to work






33. Any message presented to staff to create a cohesive and productive workforce






34. To explore all of a problem's potential causes






35. A catastrophe that cannot be stopped from happening






36. A specific point associated with an agenda item that needs some type of action performed






37. A method of collecting ideas from all participants without criticism or judgment






38. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






39. Statements of desired results






40. Personal characteristics that are work-related






41. Refers to the need to develop relationships with people as individuals or in groups






42. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






43. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






44. A potential solution to a problem






45. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






46. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






47. An estimate of future sales based on historical sales records and other information viewed as relevant by management






48. A chart that shows employees what days and hours they are expected to work






49. Putting a positive thought into the public's mind following a negative situation






50. A criterion set by management that measures the quality and quantity of an employee's work