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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These objectives link to the organizational goals and help produce the desired outcome






2. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






3. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






4. The receiver's process of translating the sender's message into a meaningful form






5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






6. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






7. An assembly of people for the purpose of discussing or making decisions about some topics






8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






9. An estimate of future sales based on historical sales records and other information viewed as relevant by management






10. The process of removing customers and employees from the premises when a crisis occurs






11. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






12. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






13. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






15. The medium through which the message will be communicated






16. An additional sum paid to an employee whose work is superior and whose services are valued






17. Simply an account of past sales volumes in a foodservice operation






18. A standard by which something can be measured or judged






19. Shows which job classifications are essential or primary to staff and which are secondary






20. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






21. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






22. Someone who assists in making the meeting run easier






23. A question or situation that needs an answer or a solution






24. A chart that shows employees what days and hours they are expected to work






25. A template used for creating weekly employee schedules






26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






28. Meetings involving a group or team whose purpose is to tackle a problem






29. The main connection between the sender and receiver






30. The degree of responsibility an individual has to an activity






31. Providing encouragement - listening more than telling - and promoting team discussions






32. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






33. Intact work units of a small group of employees who manage many daily operational issues with little supervision






34. The action or situation that initiates the problem






35. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






36. Guidelines for conduct that have enduring and lasting value to a society or organization






37. Set by management to ensure the operation's profitability






38. A chart that shows which days and times the management staff is expected to work






39. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






40. A report written by management reiterating the problem and its solution






41. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






42. Sees team members settling their differences and developing more cohesive and trusting work relationships






43. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






44. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






45. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






46. Team members can analyze and solve problems effectively together






47. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






48. A criterion set by management that measures the quality and quantity of an employee's work






49. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






50. The standards of conduct or set of values and principles an individual or organization applies to work







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Can you answer 50 questions in 15 minutes?


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