Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting a positive thought into the public's mind following a negative situation






2. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






3. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






4. A criterion set by management that measures the quality and quantity of an employee's work






5. Includes key personnel to be notified in the event of a crisis - such as each member of management






6. Simply an account of past sales volumes in a foodservice operation






7. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






10. The many expressions and movements of a speaker that convey additional information about the message being given






11. Any sound that interferes with clear reception






12. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






13. A strategy to share information that the receiver would not normally know






14. Expand the responsibilities of a particular group of employees






15. A template used for creating weekly employee schedules






16. Occurs when an employee - of his or her own free will - decides to leave an organization






17. Meals to be served






18. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






19. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






20. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






21. Guidelines for conduct that have enduring and lasting value to a society or organization






22. Tend to be associated with management positions since they are fixed dollar amounts for compensation






23. Refers to the need to feel a part of a group






24. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






25. These goals focus on broad statements of what the organization as a whole wants to achieve






26. Created for the specific purpose of solving an immediate problem






27. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






28. Shows which job classifications are essential or primary to staff and which are secondary






29. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






30. A quick - interactive activity that prepares people to focus on the meeting and its objectives






31. Providing encouragement - listening more than telling - and promoting team discussions






32. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






33. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






34. Uses a definite format that involves a set of questions to chart the employee's response






35. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






36. Serve as a set of standards by which an organization operates






37. To plan or appoint employees to work at a certain time and date






38. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






39. A chart that shows which days and times the management staff is expected to work






40. Someone who assists in making the meeting run easier






41. A conversation without prepared questions






42. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






43. A catastrophe that can be precluded from happening






44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






45. The degree of responsibility an individual has to an activity






46. A catastrophe that cannot be stopped from happening






47. Refers to the need to exercise leadership and apply authority over others






48. Someone who can play the role of a wise advisor for you






49. Any message presented to staff to create a cohesive and productive workforce






50. The environment that a message travels through