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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A conversation without prepared questions
Federal-State Unemployment Compensation Laws
Unstructured exit interview
Stress
Norming
2. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Root cause
Controllable costs
Contingency plan
Brainstorming
3. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Action meetings
Encoding
Nepotism
Facilitator
4. Costs that management cannot control
Teamwork
Deployment chart
Semivariable costs
Noncontrollable costs
5. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Cross-training
Controllable costs
Parking lot
6. A list of topics that will be reviewed or dealt with at a meeting
Problem-solving meetings
Objective
Directing
Agenda
7. Providing encouragement - listening more than telling - and promoting team discussions
Evacuation
Supporting
Forming
Floaters
8. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Storming
Delegation
Stress Management
Personal treatment
9. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Performing
Parking lot
Employee absence policy
10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Noncontrollable costs
Controllable costs
Contact list
11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Individual performance of objectives
Problem-solving model
Nepotism
12. A group of individuals who operate as a unit for an assigned task or goal
Mission Statement
Work styles
Team
Root cause
13. Being unfairly partial to one or more employees
Informal communication
Historical sales information
Favoritism
Management
14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Control
Message channel
Management
15. Govern unemployment compensation
Leadership
Federal-State Unemployment Compensation Laws
Favoritism
Communication
16. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Preventable crisis
Certification
Motivators/Satisfiers
Fair Labor Standards Act (FLSA)
17. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Progressive disciplinary action
Strategic priority
Problem-solving model
Individual performance of objectives
18. Refers to the need to feel a part of a group
Inclusion
Progressive disciplinary action
Empathy
Motivators/Satisfiers
19. The receiver's process of translating the sender's message into a meaningful form
Media policy
Contact list
Budget
Decoding
20. A template used for creating weekly employee schedules
Mediation
Controllable costs
Master schedule
Mentor
21. Simply an account of past sales volumes in a foodservice operation
Ground rules
Historical sales information
Teamwork
Cross-functional team
22. An event that happens without warning and normally affects a number of people
Sales projections
Unstructured exit interview
Payroll standards
Crisis
23. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Individual performance of objectives
Personal treatment
Family and Medical Leave Act (FMLA)
Parking lot
24. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Core values
Information meetings
Interfunctional team
Informal communication
25. Shows which job classifications are essential or primary to staff and which are secondary
Evacuation
Internal communication
Strategic priority
Deployment chart
26. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Mission Statement
Semivariable costs
Preventable crisis
27. Personal characteristics that are work-related
Problem-solving team
Work styles
Nonverbal communication
Action plan
28. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Formal communication
Media policy
Principles
29. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Wage
Stress
Delegation
30. Discussion between involved people with the goal of reaching an agreement that both can accept
Fair Labor Standards Act (FLSA)
Negotiation
Payroll standards
Merit pay
31. Any message presented to staff to create a cohesive and productive workforce
Core values
Internal communication
Sexual harassment
Action item
32. Any sound that interferes with clear reception
Media policy
Environmental noise
Brainstorming
Merit pay
33. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Information sender
SWOT analysis
Collective bargaining agreement
Control
34. A catastrophe that can be precluded from happening
Nepotism
Motivation
Sexual harassment
Preventable crisis
35. Team members can analyze and solve problems effectively together
Agenda
Performing
Problem-solving meetings
Formal communication
36. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Action plan
Workplace Ethics
Family and Medical Leave Act (FMLA)
Documentation
37. Actions by an employee that typically cause immediate termination
Time-off request policy
Terminable acts
Time Management
Decoding
38. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Core values
Brainstorming meetings
Teamwork
Self-directed teams
39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Internal communication
Value Statement
Merit pay
Storming
40. Developing the message to be sent
Arbitration
Organizational goals
Encoding
Collective bargaining agreement
41. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Self-directed teams
Budget
Brainstorming
Terminable acts
42. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Teamwork
Organizational communication
Value Statement
Compensation
43. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Stress Management
Decoding
Professional Development
Directing
44. A potential solution to a problem
Action item
Cross-training
Decoding
Alternative
45. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Parking lot
Time Management
Decoding
Fair Labor Standards Act (FLSA)
46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Family and Medical Leave Act (FMLA)
Problem solving
Structured exit interview
Interpersonal communication
47. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Crisis
Time-off request policy
Measurable results
Parking lot
48. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Control
Merit pay
Next steps
49. Statements of desired results
Action meetings
Goal
Employee absence policy
Conflict resolution
50. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Value Statement
Problem-solving model
Evacuation