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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed
Teamwork
Minutes
Action item
Unstructured exit interview
2. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Arbitration
Leadership
Action item
Delegation
3. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Motivation
Professional Development
Stress Management
Arbitration
4. Simply stated criteria used to determine whether a goal has been met
Preventable crisis
Standard
Wage
Time Management
5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Organizational goals
Historical sales information
Norming
Interpersonal communication
6. Describes what an organization wants to become and why it exists
Vision Statement
Informal communication
Delegation
Root cause
7. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Brainstorming
Conflict resolution
Personal treatment
Measurable results
8. Guidelines and procedures that explain how employees must notify management if they are unable to work
Mission Statement
Scheduling
Federal-State Unemployment Compensation Laws
Employee absence policy
9. A list of topics that will be reviewed or dealt with at a meeting
Accountability
Motivators/Satisfiers
Family and Medical Leave Act (FMLA)
Agenda
10. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Value Statement
Organizational goals
Historical sales information
Problem solving
11. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Alternative
Performance standard
Semivariable costs
Problem solving
12. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Problem solving
Standard
Parking lot
Contingency plan
13. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Self-directed teams
Workplace Ethics
Problem-solving meetings
Professionalism
14. Actions by an employee that typically cause immediate termination
Individual performance of objectives
Organizational communication
Environmental noise
Terminable acts
15. Someone who can play the role of a wise advisor for you
Minutes
Leadership
Historical sales information
Mentor
16. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Semivariable costs
Sexual harassment
Next steps
17. A template used for creating weekly employee schedules
Spin
Master schedule
Accountability
Standard
18. Guidelines for conduct that have enduring and lasting value to a society or organization
Deployment chart
Principles
Action item
Mentor
19. Dollar amounts in addition to the regular wage and salary
Leadership
Bonuses
Minutes
Sexual harassment
20. Refers to the need to feel a part of a group
Contingency plan
Inclusion
Core values
Call/emergency meetings
21. To explore all of a problem's potential causes
Empathy
Goal
Minutes
Problem-solving model
22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Self-directed teams
Floaters
Interpersonal communication
Individual performance of objectives
23. A potential solution to a problem
Floaters
Planning
Alternative
Media policy
24. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Sexual harassment
Core values
Problem-solving model
25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Contingency plan
Workplace Ethics
Interpersonal communication
Budget
26. Sees team members settling their differences and developing more cohesive and trusting work relationships
Departmental/team objectives
Norming
Employee absence policy
Floaters
27. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Controllable costs
Workplace Ethics
Professional Development
28. Any sound that interferes with clear reception
Call/emergency meetings
Federal-State Unemployment Compensation Laws
Empathy
Environmental noise
29. The main connection between the sender and receiver
Payroll standards
Message
Commissions
Core values
30. Statements of desired results
Time-off request policy
Goal
Delegation
Message
31. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Communication
SWOT analysis
Strategic priority
Departmental/team objectives
32. An additional sum paid to an employee whose work is superior and whose services are valued
Empathy
Brainstorming meetings
Merit pay
Standard
33. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Action plan
Unstructured exit interview
Employee absence policy
34. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Leadership
Management
Delegation
Fair Labor Standards Act (FLSA)
35. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Master schedule
Interpersonal communication
Empathy
36. Personal characteristics that are work-related
Empathy
Informal communication
Work styles
Merit pay
37. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Nonverbal communication
Historical sales information
Conflict resolution
Motivators/Satisfiers
38. A chart that shows employees what days and hours they are expected to work
Mediation
Control
Crew schedule
Wage
39. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Principles
Information sender
Parking lot
Contact list
40. The procedure and guidelines for employees to follow when they want time off from work
Floaters
Certification
Time-off request policy
Professionalism
41. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Decoding
Communication
Collective bargaining agreement
Norming
42. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Controllable costs
Formal communication
Performance review cycles
Scheduling
43. The person for whom the communication is intended
Controllable costs
Floaters
Documentation
Information receiver
44. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Delegation
Departmental/team objectives
Nonverbal communication
45. An assembly of people for the purpose of discussing or making decisions about some topics
Mission Statement
SWOT analysis
Meeting
Alternative
46. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Fair Labor Standards Act (FLSA)
Performance standard
Stress
Conflict resolution
47. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Covers
Compensation
Value Statement
48. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Payroll standards
Encoding
Contingency plan
49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Favoritism
Contact list
Teamwork
50. Providing encouragement - listening more than telling - and promoting team discussions
Employee absence policy
Exit interview
Warm-up activity
Supporting