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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To explore all of a problem's potential causes
Problem-solving model
Master schedule
Mission Statement
Networking
2. The medium through which the message will be communicated
Objective
Departmental/team objectives
Affection
Message channel
3. Created for the specific purpose of solving an immediate problem
Core values
Covers
Brainstorming meetings
Problem-solving team
4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Compensation
Communication
Brainstorming meetings
Performance review cycles
5. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Mediation
Media policy
Documentation
6. Set by management to ensure the operation's profitability
Information sender
Favoritism
Payroll standards
Encoding
7. A report written by management reiterating the problem and its solution
Warm-up activity
Negotiation
Documentation
Supporting
8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Measurable results
Warm-up activity
Standard
9. Includes key personnel to be notified in the event of a crisis - such as each member of management
Spin
Directing
Contact list
Unpreventable crisis
10. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Payroll standards
Semivariable costs
Team
Management
11. Shows which job classifications are essential or primary to staff and which are secondary
Teamwork
Problem
Deployment chart
Interfunctional team
12. The environment that a message travels through
Measurable results
Budget
Cross-functional team
Message context
13. Dollar amounts in addition to the regular wage and salary
Bonuses
Professionalism
Exit interview
Core values
14. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Controllable costs
Information sender
Forming
15. Serve as a set of standards by which an organization operates
Message
Planning
Organizational communication
Value Statement
16. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Covers
Performance review cycles
Action item
Problem
17. An assembly of people for the purpose of discussing or making decisions about some topics
Commissions
Organizational communication
Meeting
Federal-State Unemployment Compensation Laws
18. A chart that shows employees what days and hours they are expected to work
Sales projections
Interfunctional team
Objective
Crew schedule
19. Actions by an employee that typically cause immediate termination
Directing
Terminable acts
Certification
Debrief meeting
20. The degree of responsibility an individual has to an activity
Negotiation
Deployment chart
Accountability
Professionalism
21. A specific description or statement of what a manager wants to achieve
Team
Action item
Salaries
Objective
22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Problem-solving model
Employee absence policy
Networking
Brainstorming meetings
23. Guidelines for conduct that have enduring and lasting value to a society or organization
Action plan
Vision Statement
Principles
Warm-up activity
24. Team members can analyze and solve problems effectively together
Performing
Decoding
Bonuses
Time-off request policy
25. An event that happens without warning and normally affects a number of people
Crisis
Commissions
Unstructured exit interview
Formal communication
26. All aspects of the project are evaluated
Collective bargaining agreement
Debrief meeting
Warm-up activity
Crisis
27. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Environmental noise
Mission Statement
Stress Management
Team
28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Time Management
Information sender
Parking lot
Commissions
29. A method of collecting ideas from all participants without criticism or judgment
Mentor
Terminable acts
Strategic priority
Brainstorming
30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Communication
Budget
Bonuses
31. Describes what an organization wants to become and why it exists
Vision Statement
Organizational communication
Minutes
Formal communication
32. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Goal
Formal communication
Nonverbal communication
Informal communication
33. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Root cause
Workplace Ethics
Core values
Measurable results
34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Informal communication
Family and Medical Leave Act (FMLA)
Commissions
Standard
35. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Organizational communication
Noncontrollable costs
Information meetings
36. Being unfairly partial to one or more employees
Communication
Favoritism
Action item
Wage
37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Management
Environmental noise
Core values
Certification
38. Meetings that share communication
Motivation
Message context
SWOT analysis
Information meetings
39. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Goal
Organizational communication
Leadership
Communication
40. Putting a positive thought into the public's mind following a negative situation
Spin
Nonverbal communication
Delegation
Benchmark
41. A potential solution to a problem
Supporting
Shift leaders
Alternative
Crew schedule
42. A group of individuals who operate as a unit for an assigned task or goal
Forming
Control
Team
Media policy
43. A chart that shows which days and times the management staff is expected to work
Action item
Management schedule
Principles
Goal
44. Represent a select few of the highest concerns of the company
Preventable crisis
Interfunctional team
Individual performance of objectives
Strategic priority
45. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Management schedule
Ground rules
Arbitration
Budget
46. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Payroll standards
Merit pay
Personal treatment
Teamwork
47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Negotiation
Crisis
Affection
Mediation
48. Uses a definite format that involves a set of questions to chart the employee's response
Standard
Sales projections
Structured exit interview
Performance review cycles
49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Measurable results
Collective bargaining agreement
Shift leaders
Management schedule
50. A question or situation that needs an answer or a solution
Delegation
Problem
Interfunctional team
Root cause