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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






4. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






5. Shows which job classifications are essential or primary to staff and which are secondary






6. A report written by management reiterating the problem and its solution






7. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






8. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






9. Costs that management can control






10. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






11. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






12. Developing the message to be sent






13. Represent a select few of the highest concerns of the company






14. The receiver's process of translating the sender's message into a meaningful form






15. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






16. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






17. A chart that shows employees what days and hours they are expected to work






18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






19. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






20. Refers to the need to exercise leadership and apply authority over others






21. A chart that shows which days and times the management staff is expected to work






22. The person for whom the communication is intended






23. The sum of activities a person performs to meet goals and/or to further his or her career






24. Meetings involving a group or team whose purpose is to tackle a problem






25. A specific point associated with an agenda item that needs some type of action performed






26. The environment that a message travels through






27. Any sound that interferes with clear reception






28. A list of topics that will be reviewed or dealt with at a meeting






29. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






30. Refines the vision statement by stating the purpose of the organization to employees and customers






31. An estimate of future sales based on historical sales records and other information viewed as relevant by management






32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






33. A question or situation that needs an answer or a solution






34. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






35. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






36. Meals to be served






37. The standards of conduct or set of values and principles an individual or organization applies to work






38. Any message presented to staff to create a cohesive and productive workforce






39. Set by management to ensure the operation's profitability






40. Uses a definite format that involves a set of questions to chart the employee's response






41. The budgeted dollar amount for each type of cost






42. A group of individuals who operate as a unit for an assigned task or goal






43. Being unfairly partial to one or more employees






44. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






45. The execution of processes and the use of tools that increase a person's efficiency and productivity






46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






47. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






48. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






49. To plan or appoint employees to work at a certain time and date






50. Team members can analyze and solve problems effectively together






Can you answer 50 questions in 15 minutes?



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