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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shows which job classifications are essential or primary to staff and which are secondary
Action plan
Deployment chart
Goal
Strategic priority
2. Being unfairly partial to one or more employees
Organizational communication
Spin
Favoritism
Certification
3. Serve as a set of standards by which an organization operates
Value Statement
Problem-solving team
Problem-solving meetings
Root cause
4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Debrief meeting
Facilitator
Encoding
5. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Involuntary termination
Professional Development
Conflict resolution
Wage
6. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Leadership
Planning
Structured exit interview
Organizational communication
7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Federal-State Unemployment Compensation Laws
Message
Agenda
8. Actions by an employee that typically cause immediate termination
Delegation
Commissions
Environmental noise
Terminable acts
9. Refers to the need to exercise leadership and apply authority over others
Time-off request policy
Control
Collective bargaining agreement
Time Management
10. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Norming
Covers
Conflict resolution
11. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Objective
Collective bargaining agreement
Family and Medical Leave Act (FMLA)
Wage
12. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Floaters
Nepotism
Action item
Individual performance of objectives
13. A strategy of steps to carry out so that a problem does not recur
Information sender
Unstructured exit interview
Action plan
Information meetings
14. Meetings involving a group or team whose purpose is to tackle a problem
Teamwork
Floaters
Problem-solving meetings
Fair Labor Standards Act (FLSA)
15. The action or situation that initiates the problem
Delegation
Information receiver
Call/emergency meetings
Root cause
16. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Problem-solving model
Interfunctional team
Semivariable costs
Communication
17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Negotiation
Sales projections
Principles
Certification
18. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Exit interview
Stress
Self-directed teams
19. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Work styles
Contingency plan
Salaries
Time-off request policy
20. A template used for creating weekly employee schedules
Nonverbal communication
Organizational communication
Message context
Master schedule
21. Meetings that share communication
Information meetings
Semivariable costs
Bonuses
Motivators/Satisfiers
22. Refines the vision statement by stating the purpose of the organization to employees and customers
Compensation
Arbitration
Mission Statement
Personal treatment
23. Costs that management cannot control
Shift leaders
Supporting
Objective
Noncontrollable costs
24. The many expressions and movements of a speaker that convey additional information about the message being given
Standard
Nonverbal communication
Unstructured exit interview
Motivators/Satisfiers
25. Discussion between involved people with the goal of reaching an agreement that both can accept
Mission Statement
Decoding
Negotiation
Supporting
26. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Problem-solving team
Interfunctional team
Organizational communication
27. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Negotiation
Brainstorming meetings
Shift leaders
28. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Professionalism
Stress
Directing
Performance review cycles
29. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Problem-solving team
Goal
Principles
30. Providing encouragement - listening more than telling - and promoting team discussions
Brainstorming meetings
Objective
Supporting
Negotiation
31. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Control
Fair Labor Standards Act (FLSA)
Problem
Salaries
32. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Contingency plan
Brainstorming meetings
Formal communication
Progressive disciplinary action
33. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Documentation
Professional Development
Progressive disciplinary action
Preventable crisis
34. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Master schedule
Exit interview
Core values
Directing
35. Someone who assists in making the meeting run easier
Action item
Workplace Ethics
Facilitator
Objective
36. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Professional Development
Self-directed teams
Directing
37. An event that happens without warning and normally affects a number of people
Crisis
Payroll standards
Noncontrollable costs
Inclusion
38. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Media policy
Crisis
Deployment chart
Budget
39. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Historical sales information
Media policy
Self-disclosure
40. A specific description or statement of what a manager wants to achieve
Objective
Encoding
Organizational goals
Professionalism
41. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Organizational communication
Controllable costs
Management
Motivators/Satisfiers
42. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Directing
Fair Labor Standards Act (FLSA)
Arbitration
Problem-solving model
43. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Stress
Spin
Professionalism
Interfunctional team
44. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Favoritism
Affection
Fair Labor Standards Act (FLSA)
Interpersonal communication
45. To explore all of a problem's potential causes
Contingency plan
Historical sales information
Problem-solving model
Benchmark
46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Evacuation
Individual performance of objectives
Action item
47. A report written by management reiterating the problem and its solution
Documentation
Brainstorming
Message channel
Stress Management
48. A meeting between the employer and employee when the employee leaves the company
Exit interview
Minutes
Standard
Work styles
49. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Progressive disciplinary action
Management schedule
Interpersonal communication
50. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Nonverbal communication
Scheduling
Action meetings
Delegation
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