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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of removing customers and employees from the premises when a crisis occurs
Unpreventable crisis
Stress Management
Encoding
Evacuation
2. The action or situation that initiates the problem
Norming
Root cause
Inclusion
Shift leaders
3. Meetings that share communication
Information meetings
Strategic priority
Spin
Action plan
4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Stress
Action item
Semivariable costs
Mission Statement
5. The procedure and guidelines for employees to follow when they want time off from work
Structured exit interview
Organizational goals
Time-off request policy
Stress
6. An additional sum paid to an employee whose work is superior and whose services are valued
Workplace Ethics
Individual performance of objectives
Parking lot
Merit pay
7. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Scheduling
Standard
Brainstorming
8. A meeting between the employer and employee when the employee leaves the company
Strategic priority
Compensation
Exit interview
Meeting
9. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Delegation
Individual performance of objectives
Historical sales information
Arbitration
10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Evacuation
Professionalism
Networking
Self-disclosure
11. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Norming
Accountability
Call/emergency meetings
12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Parking lot
Communication
Environmental noise
Salaries
13. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Strategic priority
Involuntary termination
Fair Labor Standards Act (FLSA)
Information sender
14. Developing the message to be sent
Involuntary termination
Arbitration
Ground rules
Encoding
15. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Encoding
Root cause
Interpersonal communication
Motivation
16. Expand the responsibilities of a particular group of employees
Interfunctional team
Internal communication
Performing
Voluntary termination
17. Any sound that interferes with clear reception
Time-off request policy
Environmental noise
Networking
Norming
18. Serve as a set of standards by which an organization operates
Progressive disciplinary action
Value Statement
Exit interview
Motivation
19. Statements of desired results
Scheduling
Goal
Interfunctional team
Alternative
20. A specific point associated with an agenda item that needs some type of action performed
Mediation
Floaters
Controllable costs
Action item
21. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Arbitration
Teamwork
Norming
Core values
22. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Management schedule
Mediation
Action item
Controllable costs
23. A criterion set by management that measures the quality and quantity of an employee's work
Federal-State Unemployment Compensation Laws
Departmental/team objectives
Performance standard
Certification
24. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Information sender
Information receiver
Leadership
Teamwork
25. Created for the specific purpose of solving an immediate problem
Agenda
Interpersonal communication
Problem-solving team
Media policy
26. A standard by which something can be measured or judged
Principles
Planning
Terminable acts
Benchmark
27. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Supporting
Performance review cycles
Controllable costs
Compensation
28. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Master schedule
Alternative
Wage
Objective
29. A method of collecting ideas from all participants without criticism or judgment
Historical sales information
Brainstorming
Media policy
Root cause
30. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Delegation
Next steps
Payroll standards
Stress Management
31. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Documentation
Stress
Teamwork
Parking lot
32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Directing
Information sender
Delegation
Problem solving
33. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Stress
Payroll standards
Federal-State Unemployment Compensation Laws
34. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Message
Alternative
Delegation
Measurable results
35. Team members can analyze and solve problems effectively together
Federal-State Unemployment Compensation Laws
Affection
Historical sales information
Performing
36. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Problem-solving meetings
Departmental/team objectives
Structured exit interview
37. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Parking lot
Supporting
Salaries
38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Information meetings
Warm-up activity
Progressive disciplinary action
39. Putting a positive thought into the public's mind following a negative situation
Crisis
Arbitration
Collective bargaining agreement
Spin
40. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Listening
Goal
Salaries
Cross-functional team
41. Refers to the need to develop relationships with people as individuals or in groups
Negotiation
Self-directed teams
Affection
Performing
42. The budgeted dollar amount for each type of cost
Self-directed teams
Scheduling
Standard
Value Statement
43. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Accountability
Internal communication
Conflict resolution
44. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Sexual harassment
Employee absence policy
Payroll standards
45. A list of topics that will be reviewed or dealt with at a meeting
Problem-solving meetings
Action plan
Agenda
Brainstorming meetings
46. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Inclusion
Ground rules
SWOT analysis
Root cause
47. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Inclusion
Family and Medical Leave Act (FMLA)
Informal communication
Workplace Ethics
48. Costs that management cannot control
Noncontrollable costs
Alternative
Structured exit interview
Evacuation
49. Meals to be served
Contingency plan
Covers
Supporting
Value Statement
50. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Meeting
Interfunctional team
Motivation