Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






2. An assembly of people for the purpose of discussing or making decisions about some topics






3. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






4. Includes key personnel to be notified in the event of a crisis - such as each member of management






5. Dollar amounts in addition to the regular wage and salary






6. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






7. Created for the specific purpose of solving an immediate problem






8. The main connection between the sender and receiver






9. Team members can analyze and solve problems effectively together






10. Intact work units of a small group of employees who manage many daily operational issues with little supervision






11. A list of topics that will be reviewed or dealt with at a meeting






12. The budgeted dollar amount for each type of cost






13. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






14. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






15. Sees team members settling their differences and developing more cohesive and trusting work relationships






16. Meetings involving a group or team whose purpose is to tackle a problem






17. Refers to the need to develop relationships with people as individuals or in groups






18. The sum of activities a person performs to meet goals and/or to further his or her career






19. The procedure and guidelines for employees to follow when they want time off from work






20. The degree of responsibility an individual has to an activity






21. Actions by an employee that typically cause immediate termination






22. These objectives link to the organizational goals and help produce the desired outcome






23. Expand the responsibilities of a particular group of employees






24. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






25. Statements of desired results






26. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






27. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






28. Personal characteristics that are work-related






29. Putting a positive thought into the public's mind following a negative situation






30. A report written by management reiterating the problem and its solution






31. Shows which job classifications are essential or primary to staff and which are secondary






32. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






33. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






34. A chart that shows employees what days and hours they are expected to work






35. The receiver's process of translating the sender's message into a meaningful form






36. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






37. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






38. To plan or appoint employees to work at a certain time and date






39. Tend to be associated with management positions since they are fixed dollar amounts for compensation






40. A catastrophe that cannot be stopped from happening






41. Costs that management cannot control






42. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






43. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






44. Costs that management can control






45. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






46. A process of working with and through others to get a significant task or project completed






47. The environment that a message travels through






48. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






49. Simply an account of past sales volumes in a foodservice operation






50. A method of collecting ideas from all participants without criticism or judgment