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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Measurable results
Standard
Bonuses
2. A potential solution to a problem
Problem-solving team
Alternative
Family and Medical Leave Act (FMLA)
Problem-solving meetings
3. The environment that a message travels through
Message context
Team
Cross-functional team
Favoritism
4. A specific description or statement of what a manager wants to achieve
Cross-functional team
Nepotism
Objective
Action item
5. Putting a positive thought into the public's mind following a negative situation
Negotiation
Contingency plan
Structured exit interview
Spin
6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Bonuses
Personal treatment
Minutes
Affection
7. A meeting between the employer and employee when the employee leaves the company
Exit interview
Media policy
Directing
Merit pay
8. A template used for creating weekly employee schedules
Mission Statement
Unstructured exit interview
Master schedule
Action meetings
9. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Accountability
Stress
Environmental noise
10. Includes key personnel to be notified in the event of a crisis - such as each member of management
Controllable costs
Progressive disciplinary action
Meeting
Contact list
11. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Next steps
Forming
Arbitration
Fair Labor Standards Act (FLSA)
12. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Employee absence policy
Contingency plan
Self-directed teams
Call/emergency meetings
13. Occurs when an employee - of his or her own free will - decides to leave an organization
Structured exit interview
Merit pay
Voluntary termination
Nepotism
14. The sum of activities a person performs to meet goals and/or to further his or her career
Professional Development
Networking
Nepotism
Controllable costs
15. A question or situation that needs an answer or a solution
Minutes
SWOT analysis
Problem
Self-directed teams
16. Shows which job classifications are essential or primary to staff and which are secondary
Message context
Stress Management
Deployment chart
Noncontrollable costs
17. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Communication
Forming
Workplace Ethics
Action item
18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Control
Informal communication
Conflict resolution
Warm-up activity
19. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Norming
Floaters
Master schedule
20. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Wage
Standard
Communication
21. The person for whom the communication is intended
Time Management
Alternative
Departmental/team objectives
Information receiver
22. These goals focus on broad statements of what the organization as a whole wants to achieve
Facilitator
Professionalism
Organizational goals
Problem-solving model
23. The process of removing customers and employees from the premises when a crisis occurs
Conflict resolution
Merit pay
Organizational goals
Evacuation
24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Control
Semivariable costs
Minutes
Fair Labor Standards Act (FLSA)
25. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Parking lot
Delegation
Ground rules
Fair Labor Standards Act (FLSA)
26. Meetings that share communication
Information meetings
Terminable acts
Action item
Deployment chart
27. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Informal communication
Performance standard
Controllable costs
Compensation
28. Costs that management cannot control
Action item
Noncontrollable costs
Organizational communication
Covers
29. To plan or appoint employees to work at a certain time and date
Supporting
Communication
Time-off request policy
Scheduling
30. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Brainstorming meetings
Time-off request policy
Deployment chart
31. Created for the specific purpose of solving an immediate problem
Stress Management
Environmental noise
Strategic priority
Problem-solving team
32. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Scheduling
Communication
Facilitator
Strategic priority
33. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Certification
Evacuation
Sales projections
34. The receiver's process of translating the sender's message into a meaningful form
Meeting
Organizational goals
Federal-State Unemployment Compensation Laws
Decoding
35. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Fair Labor Standards Act (FLSA)
Budget
Merit pay
36. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Controllable costs
Control
Brainstorming meetings
Warm-up activity
37. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Information meetings
Floaters
Standard
Formal communication
38. Meals to be served
Covers
Spin
Value Statement
Professionalism
39. Simply stated criteria used to determine whether a goal has been met
Fair Labor Standards Act (FLSA)
Master schedule
Debrief meeting
Standard
40. A catastrophe that can be precluded from happening
Forming
Preventable crisis
Informal communication
SWOT analysis
41. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Nonverbal communication
Professional Development
Noncontrollable costs
42. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Preventable crisis
Family and Medical Leave Act (FMLA)
Ground rules
Accountability
43. A catastrophe that cannot be stopped from happening
Cross-functional team
Internal communication
Facilitator
Unpreventable crisis
44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Preventable crisis
Budget
Directing
Norming
45. A strategy of steps to carry out so that a problem does not recur
Supporting
Affection
Action plan
Noncontrollable costs
46. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Ground rules
SWOT analysis
Departmental/team objectives
Measurable results
47. Meetings involving a group or team whose purpose is to tackle a problem
Nepotism
Individual performance of objectives
Problem-solving meetings
Management
48. A standard by which something can be measured or judged
Federal-State Unemployment Compensation Laws
Contact list
Master schedule
Benchmark
49. The execution of processes and the use of tools that increase a person's efficiency and productivity
Measurable results
Commissions
Time Management
Alternative
50. Dollar amounts in addition to the regular wage and salary
Call/emergency meetings
Bonuses
Contact list
Empathy