Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A catastrophe that can be precluded from happening






2. Includes key personnel to be notified in the event of a crisis - such as each member of management






3. Putting a positive thought into the public's mind following a negative situation






4. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






5. The act of identifying with the feelings - thoughts - or attitudes of another person






6. Shows which job classifications are essential or primary to staff and which are secondary






7. A chart that shows employees what days and hours they are expected to work






8. A conversation without prepared questions






9. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






10. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






11. The process of removing customers and employees from the premises when a crisis occurs






12. A list of topics that will be reviewed or dealt with at a meeting






13. A method of collecting ideas from all participants without criticism or judgment






14. Discussion between involved people with the goal of reaching an agreement that both can accept






15. Developing the message to be sent






16. The receiver's process of translating the sender's message into a meaningful form






17. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






18. Personal characteristics that are work-related






19. Occurs when an employee - of his or her own free will - decides to leave an organization






20. The standards of conduct or set of values and principles an individual or organization applies to work






21. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






22. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






23. Serve as a set of standards by which an organization operates






24. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






25. Set by management to ensure the operation's profitability






26. To plan or appoint employees to work at a certain time and date






27. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






28. The main connection between the sender and receiver






29. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






30. Sees team members settling their differences and developing more cohesive and trusting work relationships






31. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






32. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






33. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






34. A question or situation that needs an answer or a solution






35. Costs that management cannot control






36. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






38. An event that happens without warning and normally affects a number of people






39. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






40. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






41. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






42. An estimate of future sales based on historical sales records and other information viewed as relevant by management






43. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






44. All aspects of the project are evaluated






45. Any sound that interferes with clear reception






46. A strategy of steps to carry out so that a problem does not recur






47. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






48. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






49. A group of individuals who operate as a unit for an assigned task or goal






50. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization