Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






2. A chart that shows employees what days and hours they are expected to work






3. A conversation without prepared questions






4. An event that happens without warning and normally affects a number of people






5. Any sound that interferes with clear reception






6. A quick - interactive activity that prepares people to focus on the meeting and its objectives






7. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






8. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






9. The main connection between the sender and receiver






10. To explore all of a problem's potential causes






11. Describes what an organization wants to become and why it exists






12. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






13. A process of working with and through others to get a significant task or project completed






14. The process of removing customers and employees from the premises when a crisis occurs






15. Personal characteristics that are work-related






16. Team members can analyze and solve problems effectively together






17. A criterion set by management that measures the quality and quantity of an employee's work






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. Meetings involving a group or team whose purpose is to tackle a problem






20. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






21. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






22. Created for the specific purpose of solving an immediate problem






23. Sees team members settling their differences and developing more cohesive and trusting work relationships






24. A specific description or statement of what a manager wants to achieve






25. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






26. A list of topics that will be reviewed or dealt with at a meeting






27. Actions by an employee that typically cause immediate termination






28. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






29. Expand the responsibilities of a particular group of employees






30. A catastrophe that can be precluded from happening






31. Includes key personnel to be notified in the event of a crisis - such as each member of management






32. A chart that shows which days and times the management staff is expected to work






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. Meetings that share communication






35. Tend to be associated with management positions since they are fixed dollar amounts for compensation






36. Simply stated criteria used to determine whether a goal has been met






37. Brief meetings in which the goal is to decide and commit to action






38. The degree of responsibility an individual has to an activity






39. Uses a definite format that involves a set of questions to chart the employee's response






40. The many expressions and movements of a speaker that convey additional information about the message being given






41. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






42. A meeting between the employer and employee when the employee leaves the company






43. The sum of activities a person performs to meet goals and/or to further his or her career






44. Refers to the need to develop relationships with people as individuals or in groups






45. A standard by which something can be measured or judged






46. The standards of conduct or set of values and principles an individual or organization applies to work






47. Intact work units of a small group of employees who manage many daily operational issues with little supervision






48. Shows which job classifications are essential or primary to staff and which are secondary






49. Govern unemployment compensation






50. The budgeted dollar amount for each type of cost