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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting a positive thought into the public's mind following a negative situation
Stress Management
Spin
Strategic priority
Problem
2. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Individual performance of objectives
Evacuation
Media policy
Federal-State Unemployment Compensation Laws
3. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Documentation
Involuntary termination
Media policy
4. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Nepotism
Interfunctional team
Informal communication
Budget
5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Root cause
Contact list
Family and Medical Leave Act (FMLA)
Nonverbal communication
6. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Contingency plan
Involuntary termination
Progressive disciplinary action
Standard
7. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Control
Professionalism
Voluntary termination
Favoritism
8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Inclusion
Stress
Fair Labor Standards Act (FLSA)
Core values
9. Includes key personnel to be notified in the event of a crisis - such as each member of management
Networking
Contact list
Encoding
Message
10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Wage
Merit pay
Networking
Communication
11. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Evacuation
Teamwork
Cross-functional team
Involuntary termination
12. The originator and developer of the information that will be communicated
Crisis
Unpreventable crisis
Performance review cycles
Information sender
13. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Message context
Self-directed teams
Payroll standards
Action meetings
14. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Problem-solving model
Directing
Employee absence policy
Scheduling
15. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Leadership
Root cause
Action item
16. Expand the responsibilities of a particular group of employees
Internal communication
Motivators/Satisfiers
Interfunctional team
Unpreventable crisis
17. Describes what an organization wants to become and why it exists
Mentor
Work styles
Budget
Vision Statement
18. Being unfairly partial to one or more employees
Wage
Time Management
Favoritism
Scheduling
19. A potential solution to a problem
Professionalism
Problem
Commissions
Alternative
20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Norming
Standard
Meeting
Mediation
21. Meals to be served
Voluntary termination
Self-directed teams
Covers
Norming
22. Actions by an employee that typically cause immediate termination
Noncontrollable costs
Nepotism
Root cause
Terminable acts
23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Performance standard
Message
Encoding
24. The execution of processes and the use of tools that increase a person's efficiency and productivity
Control
Compensation
Information sender
Time Management
25. Simply stated criteria used to determine whether a goal has been met
Standard
Team
Brainstorming meetings
Terminable acts
26. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Goal
Minutes
Master schedule
27. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Organizational communication
Structured exit interview
Mission Statement
28. An assembly of people for the purpose of discussing or making decisions about some topics
Ground rules
Meeting
Collective bargaining agreement
Information receiver
29. A specific description or statement of what a manager wants to achieve
Debrief meeting
Goal
Objective
Principles
30. A strategy to share information that the receiver would not normally know
Fair Labor Standards Act (FLSA)
Core values
Self-disclosure
Conflict resolution
31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Action plan
Vision Statement
Core values
Team
32. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Problem-solving model
Networking
Mentor
33. Dollar amounts in addition to the regular wage and salary
Bonuses
Sales projections
Covers
Performing
34. Tend to be associated with management positions since they are fixed dollar amounts for compensation
SWOT analysis
Payroll standards
Mission Statement
Salaries
35. To plan or appoint employees to work at a certain time and date
Scheduling
Unstructured exit interview
Brainstorming
Certification
36. A question or situation that needs an answer or a solution
Interpersonal communication
Information meetings
Terminable acts
Problem
37. Uses a definite format that involves a set of questions to chart the employee's response
Controllable costs
Contingency plan
Affection
Structured exit interview
38. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Involuntary termination
Negotiation
Call/emergency meetings
39. The medium through which the message will be communicated
Informal communication
Value Statement
Message channel
Encoding
40. The sum of activities a person performs to meet goals and/or to further his or her career
Management
Informal communication
Professional Development
Interfunctional team
41. Costs that management can control
Problem-solving meetings
Controllable costs
Employee absence policy
Interpersonal communication
42. Serve as a set of standards by which an organization operates
Professionalism
Employee absence policy
Team
Value Statement
43. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Meeting
Problem
Listening
Brainstorming meetings
44. The act of identifying with the feelings - thoughts - or attitudes of another person
Semivariable costs
Unstructured exit interview
Decoding
Empathy
45. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Objective
Problem
Performance standard
Commissions
46. Set by management to ensure the operation's profitability
Supporting
Shift leaders
Stress
Payroll standards
47. Discussion between involved people with the goal of reaching an agreement that both can accept
Delegation
Information receiver
Negotiation
Mission Statement
48. Represent a select few of the highest concerns of the company
Accountability
Strategic priority
Deployment chart
Problem-solving team
49. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Wage
Time-off request policy
Organizational communication
Shift leaders
50. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Problem-solving meetings
Fair Labor Standards Act (FLSA)
Objective