Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






2. Simply stated criteria used to determine whether a goal has been met






3. Refers to the need to feel a part of a group






4. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






5. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






6. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






7. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






8. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






9. Represent a select few of the highest concerns of the company






10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






11. A specific description or statement of what a manager wants to achieve






12. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






13. A group of individuals who operate as a unit for an assigned task or goal






14. A catastrophe that cannot be stopped from happening






15. Someone who can play the role of a wise advisor for you






16. Costs that management cannot control






17. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






18. An additional sum paid to an employee whose work is superior and whose services are valued






19. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






20. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






21. The sum of activities a person performs to meet goals and/or to further his or her career






22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






23. Tend to be associated with management positions since they are fixed dollar amounts for compensation






24. The many expressions and movements of a speaker that convey additional information about the message being given






25. An assembly of people for the purpose of discussing or making decisions about some topics






26. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






27. A quick - interactive activity that prepares people to focus on the meeting and its objectives






28. Set by management to ensure the operation's profitability






29. Being unfairly partial to one or more employees






30. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






31. Any sound that interferes with clear reception






32. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






33. A conversation without prepared questions






34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






35. The standards of conduct or set of values and principles an individual or organization applies to work






36. Discussion between involved people with the goal of reaching an agreement that both can accept






37. Personal characteristics that are work-related






38. Guidelines and procedures that explain how employees must notify management if they are unable to work






39. A chart that shows employees what days and hours they are expected to work






40. An estimate of future sales based on historical sales records and other information viewed as relevant by management






41. The action or situation that initiates the problem






42. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






43. All types of wages combined with other rewards or benefits that the employee receives as part of a package






44. A meeting between the employer and employee when the employee leaves the company






45. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






46. These objectives link to the organizational goals and help produce the desired outcome






47. These goals focus on broad statements of what the organization as a whole wants to achieve






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. The receiver's process of translating the sender's message into a meaningful form






50. Dollar amounts in addition to the regular wage and salary