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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who assists in making the meeting run easier
Evacuation
Preventable crisis
Formal communication
Facilitator
2. An event that happens without warning and normally affects a number of people
Storming
Noncontrollable costs
Crisis
Mission Statement
3. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Measurable results
Cross-functional team
Planning
Cross-training
4. The many expressions and movements of a speaker that convey additional information about the message being given
Formal communication
Nonverbal communication
Payroll standards
Problem-solving team
5. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Directing
Historical sales information
Control
6. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Information receiver
Compensation
Cross-training
Interfunctional team
7. Represent a select few of the highest concerns of the company
Strategic priority
Voluntary termination
Control
Alternative
8. The sum of activities a person performs to meet goals and/or to further his or her career
Self-disclosure
Compensation
Nepotism
Professional Development
9. Includes key personnel to be notified in the event of a crisis - such as each member of management
Structured exit interview
Floaters
Time-off request policy
Contact list
10. Being unfairly partial to one or more employees
Motivation
Work styles
Favoritism
Networking
11. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Management schedule
Sexual harassment
Planning
12. Uses a definite format that involves a set of questions to chart the employee's response
Motivation
Performing
Information receiver
Structured exit interview
13. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Voluntary termination
Networking
Performance standard
14. Costs that management cannot control
Noncontrollable costs
Encoding
Inclusion
Fair Labor Standards Act (FLSA)
15. A group of individuals who operate as a unit for an assigned task or goal
Master schedule
Norming
Team
Brainstorming meetings
16. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Nepotism
Sexual harassment
Self-disclosure
17. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Norming
Evacuation
Parking lot
18. A meeting between the employer and employee when the employee leaves the company
Problem-solving team
Environmental noise
Arbitration
Exit interview
19. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Negotiation
Value Statement
Supporting
Self-directed teams
20. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Team
Brainstorming
Information meetings
Teamwork
21. Shows which job classifications are essential or primary to staff and which are secondary
Crisis
Action meetings
Next steps
Deployment chart
22. Refers to the need to exercise leadership and apply authority over others
Structured exit interview
Performing
Interpersonal communication
Control
23. A list of topics that will be reviewed or dealt with at a meeting
Forming
Agenda
Leadership
Management
24. The main connection between the sender and receiver
Sales projections
Ground rules
Message
Information meetings
25. Describes what an organization wants to become and why it exists
Payroll standards
Vision Statement
Performance standard
Nepotism
26. Team members can analyze and solve problems effectively together
Scheduling
Performing
Call/emergency meetings
Interpersonal communication
27. Expand the responsibilities of a particular group of employees
Federal-State Unemployment Compensation Laws
Vision Statement
Semivariable costs
Interfunctional team
28. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Control
Management schedule
Inclusion
29. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Environmental noise
Semivariable costs
Favoritism
30. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Management schedule
Covers
Motivation
Personal treatment
31. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Fair Labor Standards Act (FLSA)
Commissions
Professionalism
Delegation
32. A strategy to share information that the receiver would not normally know
Interpersonal communication
Brainstorming
Self-disclosure
Exit interview
33. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Forming
Nonverbal communication
Crisis
34. Set by management to ensure the operation's profitability
Fair Labor Standards Act (FLSA)
Professionalism
Budget
Payroll standards
35. A strategy of steps to carry out so that a problem does not recur
Warm-up activity
Preventable crisis
Action plan
Covers
36. A conversation without prepared questions
Measurable results
Unstructured exit interview
Information receiver
Stress
37. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Storming
Crisis
Cross-functional team
38. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Environmental noise
Measurable results
Benchmark
Professional Development
39. Dollar amounts in addition to the regular wage and salary
Commissions
Bonuses
Meeting
Warm-up activity
40. The execution of processes and the use of tools that increase a person's efficiency and productivity
Team
Evacuation
Time Management
Networking
41. A specific description or statement of what a manager wants to achieve
Bonuses
Semivariable costs
Crew schedule
Objective
42. Refines the vision statement by stating the purpose of the organization to employees and customers
Strategic priority
Sexual harassment
Mission Statement
Standard
43. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Forming
Mission Statement
Departmental/team objectives
44. Meetings that share communication
Information meetings
Value Statement
Management schedule
Crisis
45. A standard by which something can be measured or judged
Media policy
Encoding
Benchmark
Performing
46. Created for the specific purpose of solving an immediate problem
Media policy
Interpersonal communication
Problem-solving team
Affection
47. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Delegation
Storming
Nepotism
48. Statements of desired results
Certification
Time Management
Goal
Agenda
49. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Strategic priority
Contingency plan
SWOT analysis
Nepotism
50. A chart that shows employees what days and hours they are expected to work
Problem-solving meetings
Decoding
Self-directed teams
Crew schedule