Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The person for whom the communication is intended






2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






3. Meals to be served






4. Refers to the need to exercise leadership and apply authority over others






5. The procedure and guidelines for employees to follow when they want time off from work






6. The many expressions and movements of a speaker that convey additional information about the message being given






7. Team members can analyze and solve problems effectively together






8. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






9. A process of working with and through others to get a significant task or project completed






10. A strategy to share information that the receiver would not normally know






11. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






12. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






13. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






14. The act of identifying with the feelings - thoughts - or attitudes of another person






15. Statements of desired results






16. A group of individuals who operate as a unit for an assigned task or goal






17. Meetings that share communication






18. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






19. These objectives link to the organizational goals and help produce the desired outcome






20. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






21. Tend to be associated with management positions since they are fixed dollar amounts for compensation






22. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






23. Refines the vision statement by stating the purpose of the organization to employees and customers






24. Factors that incite an employee to put out more effort and enthusiasm for his or her job






25. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






26. A strategy of steps to carry out so that a problem does not recur






27. All aspects of the project are evaluated






28. These goals focus on broad statements of what the organization as a whole wants to achieve






29. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






30. The budgeted dollar amount for each type of cost






31. The process of removing customers and employees from the premises when a crisis occurs






32. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






33. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






34. The standards of conduct or set of values and principles an individual or organization applies to work






35. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






36. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






37. Being unfairly partial to one or more employees






38. A report written by management reiterating the problem and its solution






39. A criterion set by management that measures the quality and quantity of an employee's work






40. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






42. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






43. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






44. A specific description or statement of what a manager wants to achieve






45. The degree of responsibility an individual has to an activity






46. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Any sound that interferes with clear reception






49. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






50. Costs that management cannot control