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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions by an employee that typically cause immediate termination
Objective
Networking
Merit pay
Terminable acts
2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Problem solving
Crew schedule
Certification
Planning
3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Leadership
Warm-up activity
Salaries
Storming
4. A chart that shows employees what days and hours they are expected to work
Value Statement
Crew schedule
Problem-solving model
Payroll standards
5. Set by management to ensure the operation's profitability
Payroll standards
Master schedule
Problem solving
Teamwork
6. Serve as a set of standards by which an organization operates
Exit interview
Teamwork
Value Statement
Accountability
7. Meals to be served
Communication
Benchmark
Objective
Covers
8. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Information receiver
Conflict resolution
Motivators/Satisfiers
Family and Medical Leave Act (FMLA)
9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Media policy
Floaters
Structured exit interview
10. Expand the responsibilities of a particular group of employees
Forming
Mission Statement
Floaters
Interfunctional team
11. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Warm-up activity
Mediation
Inclusion
Work styles
12. A template used for creating weekly employee schedules
Nepotism
Master schedule
Delegation
Unpreventable crisis
13. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Bonuses
Media policy
Spin
Core values
14. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Structured exit interview
Information receiver
Action item
Self-directed teams
15. All aspects of the project are evaluated
Controllable costs
Teamwork
Objective
Debrief meeting
16. Statements of desired results
Parking lot
Core values
Goal
Meeting
17. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Crew schedule
Brainstorming
Environmental noise
18. Any message presented to staff to create a cohesive and productive workforce
Self-directed teams
Internal communication
Mediation
Spin
19. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Semivariable costs
Sexual harassment
Performance standard
Floaters
20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Control
Internal communication
Management
Salaries
21. The receiver's process of translating the sender's message into a meaningful form
Decoding
Brainstorming
Message
Performance standard
22. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Voluntary termination
Decoding
Vision Statement
Ground rules
23. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Merit pay
Performing
Progressive disciplinary action
24. A list of topics that will be reviewed or dealt with at a meeting
Action plan
Agenda
Wage
Problem-solving meetings
25. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Covers
Empathy
Problem-solving model
26. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Accountability
Master schedule
Affection
27. A standard by which something can be measured or judged
Directing
Fair Labor Standards Act (FLSA)
Brainstorming
Benchmark
28. A method of collecting ideas from all participants without criticism or judgment
Measurable results
Organizational goals
Brainstorming
Affection
29. Dollar amounts in addition to the regular wage and salary
Communication
Bonuses
Leadership
Payroll standards
30. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Mentor
Networking
Value Statement
Directing
31. The medium through which the message will be communicated
Networking
Arbitration
Message channel
Unstructured exit interview
32. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Alternative
Networking
Warm-up activity
Salaries
33. A strategy of steps to carry out so that a problem does not recur
Planning
Exit interview
Action plan
Preventable crisis
34. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Payroll standards
Informal communication
Exit interview
Information receiver
35. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Organizational communication
SWOT analysis
Mission Statement
Principles
36. The action or situation that initiates the problem
Favoritism
Warm-up activity
Vision Statement
Root cause
37. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Spin
Unpreventable crisis
Nepotism
38. Refers to the need to develop relationships with people as individuals or in groups
Performing
Self-disclosure
Affection
Work styles
39. Refines the vision statement by stating the purpose of the organization to employees and customers
Interpersonal communication
Mission Statement
Deployment chart
Fair Labor Standards Act (FLSA)
40. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Delegation
Individual performance of objectives
Facilitator
41. A specific point associated with an agenda item that needs some type of action performed
Action item
Management schedule
Information receiver
Warm-up activity
42. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Action item
Documentation
Workplace Ethics
43. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Problem
Forming
Salaries
44. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Brainstorming
Self-directed teams
Planning
Commissions
45. The degree of responsibility an individual has to an activity
Informal communication
Sexual harassment
Encoding
Accountability
46. The process of removing customers and employees from the premises when a crisis occurs
Internal communication
Evacuation
Information receiver
Information meetings
47. The main connection between the sender and receiver
Affection
Message
Brainstorming meetings
Departmental/team objectives
48. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Historical sales information
Performance review cycles
Performing
Organizational goals
49. Someone who can play the role of a wise advisor for you
Formal communication
Mentor
Internal communication
Directing
50. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Control
Contingency plan
Arbitration
Commissions