Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. Refers to the need to feel a part of a group






3. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






4. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






5. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






6. A meeting between the employer and employee when the employee leaves the company






7. Dollar amounts in addition to the regular wage and salary






8. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






9. Represent a select few of the highest concerns of the company






10. Factors that incite an employee to put out more effort and enthusiasm for his or her job






11. Meals to be served






12. All aspects of the project are evaluated






13. Any message presented to staff to create a cohesive and productive workforce






14. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






15. Developing the message to be sent






16. The standards of conduct or set of values and principles an individual or organization applies to work






17. The person for whom the communication is intended






18. Sees team members settling their differences and developing more cohesive and trusting work relationships






19. Putting a positive thought into the public's mind following a negative situation






20. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






21. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






22. The act of identifying with the feelings - thoughts - or attitudes of another person






23. A potential solution to a problem






24. An event that happens without warning and normally affects a number of people






25. Intact work units of a small group of employees who manage many daily operational issues with little supervision






26. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






27. Brief meetings in which the goal is to decide and commit to action






28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






29. The environment that a message travels through






30. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






31. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






33. Shows which job classifications are essential or primary to staff and which are secondary






34. A report written by management reiterating the problem and its solution






35. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






36. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






37. All types of wages combined with other rewards or benefits that the employee receives as part of a package






38. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






39. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






40. A specific description or statement of what a manager wants to achieve






41. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






42. Describes what an organization wants to become and why it exists






43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






44. To explore all of a problem's potential causes






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






47. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






48. A catastrophe that cannot be stopped from happening






49. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






50. The sum of activities a person performs to meet goals and/or to further his or her career