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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Agenda
Facilitator
Commissions
Measurable results
2. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Crisis
Motivators/Satisfiers
Brainstorming
Preventable crisis
3. These goals focus on broad statements of what the organization as a whole wants to achieve
Agenda
Organizational goals
Spin
Exit interview
4. Refines the vision statement by stating the purpose of the organization to employees and customers
Accountability
Problem
Message context
Mission Statement
5. A group of individuals who operate as a unit for an assigned task or goal
Standard
Organizational communication
Historical sales information
Team
6. Personal characteristics that are work-related
Work styles
Unstructured exit interview
Problem
Documentation
7. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Value Statement
Parking lot
Sexual harassment
8. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Controllable costs
Crew schedule
Shift leaders
Informal communication
9. The environment that a message travels through
Root cause
Message context
Action meetings
Problem-solving meetings
10. The procedure and guidelines for employees to follow when they want time off from work
Value Statement
Motivation
Communication
Time-off request policy
11. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Stress Management
Bonuses
Storming
Norming
12. Uses a definite format that involves a set of questions to chart the employee's response
Strategic priority
Structured exit interview
Action plan
Management schedule
13. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Work styles
Measurable results
Noncontrollable costs
Parking lot
14. Any sound that interferes with clear reception
Environmental noise
Information meetings
Forming
Covers
15. A question or situation that needs an answer or a solution
Problem
Organizational communication
Ground rules
Self-disclosure
16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Sexual harassment
Networking
Involuntary termination
Budget
17. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Motivation
SWOT analysis
Problem solving
Brainstorming meetings
18. A catastrophe that can be precluded from happening
Standard
Preventable crisis
Covers
Empathy
19. Occurs when an employee - of his or her own free will - decides to leave an organization
Ground rules
Benchmark
Organizational communication
Voluntary termination
20. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Time Management
Semivariable costs
Deployment chart
21. A strategy of steps to carry out so that a problem does not recur
Merit pay
Motivators/Satisfiers
Time Management
Action plan
22. A template used for creating weekly employee schedules
Principles
Semivariable costs
Master schedule
Contingency plan
23. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Empathy
Motivation
Delegation
Master schedule
24. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Interfunctional team
Payroll standards
Information meetings
Leadership
25. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Conflict resolution
Crisis
Core values
Debrief meeting
26. A process of working with and through others to get a significant task or project completed
Delegation
Action meetings
Crew schedule
SWOT analysis
27. Refers to the need to develop relationships with people as individuals or in groups
Exit interview
Information receiver
Affection
Unpreventable crisis
28. A meeting between the employer and employee when the employee leaves the company
Semivariable costs
Strategic priority
Accountability
Exit interview
29. Statements of desired results
Minutes
Leadership
Mediation
Goal
30. All aspects of the project are evaluated
Inclusion
Stress Management
Compensation
Debrief meeting
31. Set by management to ensure the operation's profitability
Payroll standards
Favoritism
Family and Medical Leave Act (FMLA)
Storming
32. A report written by management reiterating the problem and its solution
Documentation
Noncontrollable costs
Wage
Formal communication
33. To explore all of a problem's potential causes
Mediation
Problem-solving model
Internal communication
Value Statement
34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Nonverbal communication
Problem-solving model
Teamwork
Call/emergency meetings
35. A chart that shows which days and times the management staff is expected to work
Action meetings
Action plan
Delegation
Management schedule
36. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Message channel
Media policy
Arbitration
37. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Employee absence policy
Directing
Shift leaders
Problem solving
38. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Alternative
Arbitration
Stress Management
Unstructured exit interview
39. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Federal-State Unemployment Compensation Laws
Family and Medical Leave Act (FMLA)
Noncontrollable costs
SWOT analysis
40. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Time Management
Interpersonal communication
Action meetings
41. The degree of responsibility an individual has to an activity
Stress
Accountability
Work styles
Empathy
42. Guidelines and procedures that explain how employees must notify management if they are unable to work
Measurable results
Employee absence policy
Performance standard
Control
43. Team members can analyze and solve problems effectively together
Shift leaders
Alternative
Performing
Environmental noise
44. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Encoding
Measurable results
Alternative
Shift leaders
45. A standard by which something can be measured or judged
Benchmark
Information receiver
Payroll standards
Crew schedule
46. Refers to the need to exercise leadership and apply authority over others
Control
Time Management
Action meetings
Structured exit interview
47. Dollar amounts in addition to the regular wage and salary
Crisis
Information sender
Bonuses
Problem-solving meetings
48. Guidelines for conduct that have enduring and lasting value to a society or organization
Unpreventable crisis
Principles
Historical sales information
Mentor
49. A specific description or statement of what a manager wants to achieve
Message context
Stress Management
Employee absence policy
Objective
50. Costs that management can control
Controllable costs
Information sender
Inclusion
Team