Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developing the message to be sent






2. A process of working with and through others to get a significant task or project completed






3. Refers to the need to feel a part of a group






4. The action or situation that initiates the problem






5. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






6. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






7. A strategy of steps to carry out so that a problem does not recur






8. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






9. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






10. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






11. Serve as a set of standards by which an organization operates






12. Sees team members settling their differences and developing more cohesive and trusting work relationships






13. The standards of conduct or set of values and principles an individual or organization applies to work






14. Intact work units of a small group of employees who manage many daily operational issues with little supervision






15. A chart that shows which days and times the management staff is expected to work






16. All aspects of the project are evaluated






17. Team members can analyze and solve problems effectively together






18. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






19. Brief meetings in which the goal is to decide and commit to action






20. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






21. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






22. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






23. The receiver's process of translating the sender's message into a meaningful form






24. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






25. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






26. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






27. An additional sum paid to an employee whose work is superior and whose services are valued






28. These goals focus on broad statements of what the organization as a whole wants to achieve






29. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






30. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






31. Putting a positive thought into the public's mind following a negative situation






32. A meeting between the employer and employee when the employee leaves the company






33. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






34. Discussion between involved people with the goal of reaching an agreement that both can accept






35. Personal characteristics that are work-related






36. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






37. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






38. Guidelines and procedures that explain how employees must notify management if they are unable to work






39. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






40. The environment that a message travels through






41. Created for the specific purpose of solving an immediate problem






42. The process of removing customers and employees from the premises when a crisis occurs






43. Occurs when an employee - of his or her own free will - decides to leave an organization






44. Being unfairly partial to one or more employees






45. Meals to be served






46. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






47. Costs that management can control






48. The originator and developer of the information that will be communicated






49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






50. A potential solution to a problem