Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes what an organization wants to become and why it exists






2. To explore all of a problem's potential causes






3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






5. A catastrophe that cannot be stopped from happening






6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






7. A strategy to share information that the receiver would not normally know






8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






9. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






10. A standard by which something can be measured or judged






11. An event that happens without warning and normally affects a number of people






12. Simply an account of past sales volumes in a foodservice operation






13. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






15. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






16. Guidelines for conduct that have enduring and lasting value to a society or organization






17. The process of removing customers and employees from the premises when a crisis occurs






18. The environment that a message travels through






19. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






20. Personal characteristics that are work-related






21. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






22. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






23. Refers to the need to feel a part of a group






24. The act of identifying with the feelings - thoughts - or attitudes of another person






25. Serve as a set of standards by which an organization operates






26. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






29. A meeting between the employer and employee when the employee leaves the company






30. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






31. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






32. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






33. All aspects of the project are evaluated






34. The budgeted dollar amount for each type of cost






35. Created for the specific purpose of solving an immediate problem






36. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






37. The execution of processes and the use of tools that increase a person's efficiency and productivity






38. Team members can analyze and solve problems effectively together






39. A potential solution to a problem






40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






41. Meetings that share communication






42. Providing encouragement - listening more than telling - and promoting team discussions






43. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






44. Dollar amounts in addition to the regular wage and salary






45. A conversation without prepared questions






46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






47. A template used for creating weekly employee schedules






48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year