Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






2. Intact work units of a small group of employees who manage many daily operational issues with little supervision






3. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






4. Serve as a set of standards by which an organization operates






5. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






6. Refers to the need to feel a part of a group






7. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






8. Represent a select few of the highest concerns of the company






9. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






10. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






11. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






12. The medium through which the message will be communicated






13. A specific description or statement of what a manager wants to achieve






14. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






15. The person for whom the communication is intended






16. A criterion set by management that measures the quality and quantity of an employee's work






17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






18. Being unfairly partial to one or more employees






19. An estimate of future sales based on historical sales records and other information viewed as relevant by management






20. To plan or appoint employees to work at a certain time and date






21. The main connection between the sender and receiver






22. Simply stated criteria used to determine whether a goal has been met






23. A strategy to share information that the receiver would not normally know






24. A report written by management reiterating the problem and its solution






25. Guidelines and procedures that explain how employees must notify management if they are unable to work






26. Describes what an organization wants to become and why it exists






27. An event that happens without warning and normally affects a number of people






28. Costs that management cannot control






29. These objectives link to the organizational goals and help produce the desired outcome






30. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






31. The originator and developer of the information that will be communicated






32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






33. The degree of responsibility an individual has to an activity






34. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






35. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






36. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






37. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






38. The process of removing customers and employees from the premises when a crisis occurs






39. A meeting between the employer and employee when the employee leaves the company






40. A group of individuals who operate as a unit for an assigned task or goal






41. Sees team members settling their differences and developing more cohesive and trusting work relationships






42. Created for the specific purpose of solving an immediate problem






43. Dollar amounts in addition to the regular wage and salary






44. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






45. Shows which job classifications are essential or primary to staff and which are secondary






46. Expand the responsibilities of a particular group of employees






47. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






48. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






49. A chart that shows employees what days and hours they are expected to work






50. A strategy of steps to carry out so that a problem does not recur