Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meals to be served






2. Statements of desired results






3. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






4. Discussion between involved people with the goal of reaching an agreement that both can accept






5. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






6. A list of topics that will be reviewed or dealt with at a meeting






7. A potential solution to a problem






8. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






9. Dollar amounts in addition to the regular wage and salary






10. A strategy of steps to carry out so that a problem does not recur






11. A report written by management reiterating the problem and its solution






12. Govern unemployment compensation






13. The budgeted dollar amount for each type of cost






14. A conversation without prepared questions






15. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






16. An assembly of people for the purpose of discussing or making decisions about some topics






17. Refines the vision statement by stating the purpose of the organization to employees and customers






18. To explore all of a problem's potential causes






19. Shows which job classifications are essential or primary to staff and which are secondary






20. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






21. These goals focus on broad statements of what the organization as a whole wants to achieve






22. The medium through which the message will be communicated






23. Actions by an employee that typically cause immediate termination






24. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






25. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






26. A catastrophe that cannot be stopped from happening






27. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






28. Represent a select few of the highest concerns of the company






29. Expand the responsibilities of a particular group of employees






30. Meetings involving a group or team whose purpose is to tackle a problem






31. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






32. Sees team members settling their differences and developing more cohesive and trusting work relationships






33. Simply an account of past sales volumes in a foodservice operation






34. The standards of conduct or set of values and principles an individual or organization applies to work






35. A process of working with and through others to get a significant task or project completed






36. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






37. Brief meetings in which the goal is to decide and commit to action






38. A strategy to share information that the receiver would not normally know






39. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






40. A standard by which something can be measured or judged






41. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






42. Meetings that share communication






43. Personal characteristics that are work-related






44. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






46. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






47. The procedure and guidelines for employees to follow when they want time off from work






48. Any sound that interferes with clear reception






49. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






50. Serve as a set of standards by which an organization operates