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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Delegation
Budget
Message context
Core values
2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Self-directed teams
Decoding
Performance standard
Semivariable costs
3. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Benchmark
Self-directed teams
Floaters
4. Costs that management cannot control
Accountability
Internal communication
Ground rules
Noncontrollable costs
5. Someone who can play the role of a wise advisor for you
Information meetings
Salaries
Mentor
Debrief meeting
6. Refers to the need to exercise leadership and apply authority over others
Spin
Control
Time Management
Individual performance of objectives
7. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Mission Statement
Fair Labor Standards Act (FLSA)
Conflict resolution
Organizational communication
8. A process of working with and through others to get a significant task or project completed
Compensation
Accountability
Delegation
Facilitator
9. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Federal-State Unemployment Compensation Laws
Facilitator
Progressive disciplinary action
Cross-training
10. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Self-directed teams
Nepotism
Controllable costs
Internal communication
11. Govern unemployment compensation
Documentation
Problem
Federal-State Unemployment Compensation Laws
Goal
12. A question or situation that needs an answer or a solution
Directing
Networking
Problem
Parking lot
13. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Payroll standards
Core values
Professional Development
Media policy
14. The act of identifying with the feelings - thoughts - or attitudes of another person
Personal treatment
SWOT analysis
Empathy
Terminable acts
15. A meeting between the employer and employee when the employee leaves the company
Collective bargaining agreement
Exit interview
Value Statement
Decoding
16. A specific point associated with an agenda item that needs some type of action performed
Message channel
Motivation
Communication
Action item
17. The main connection between the sender and receiver
Strategic priority
Individual performance of objectives
Message
Controllable costs
18. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Problem-solving model
Delegation
Crisis
Informal communication
19. Uses a definite format that involves a set of questions to chart the employee's response
Crisis
Vision Statement
Interpersonal communication
Structured exit interview
20. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Spin
Preventable crisis
Noncontrollable costs
21. The action or situation that initiates the problem
Root cause
Debrief meeting
Controllable costs
Message context
22. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Contingency plan
Informal communication
Problem-solving model
23. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Affection
Performing
Stress Management
Master schedule
24. The many expressions and movements of a speaker that convey additional information about the message being given
Terminable acts
Nonverbal communication
Work styles
Spin
25. An assembly of people for the purpose of discussing or making decisions about some topics
Benchmark
Meeting
Arbitration
Unpreventable crisis
26. Discussion between involved people with the goal of reaching an agreement that both can accept
Principles
Information receiver
Networking
Negotiation
27. Describes what an organization wants to become and why it exists
Professionalism
Vision Statement
Action plan
Motivation
28. A group of individuals who operate as a unit for an assigned task or goal
Information sender
Individual performance of objectives
Team
Cross-training
29. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Compensation
Principles
Action plan
30. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Warm-up activity
Root cause
Planning
31. Guidelines and procedures that explain how employees must notify management if they are unable to work
Delegation
Sales projections
Next steps
Employee absence policy
32. Created for the specific purpose of solving an immediate problem
Value Statement
Problem-solving team
Performance review cycles
Communication
33. Dollar amounts in addition to the regular wage and salary
Minutes
Bonuses
Controllable costs
Negotiation
34. Set by management to ensure the operation's profitability
Workplace Ethics
Departmental/team objectives
Warm-up activity
Payroll standards
35. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Involuntary termination
Collective bargaining agreement
Encoding
Norming
36. A method of collecting ideas from all participants without criticism or judgment
Time Management
Brainstorming
Wage
Listening
37. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem-solving meetings
Problem solving
Message context
Supporting
38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Empathy
Individual performance of objectives
Wage
39. The budgeted dollar amount for each type of cost
Nonverbal communication
Cross-training
Standard
Compensation
40. Brief meetings in which the goal is to decide and commit to action
Action meetings
Problem-solving model
Directing
Value Statement
41. These objectives link to the organizational goals and help produce the desired outcome
Floaters
Performance standard
Contact list
Departmental/team objectives
42. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Warm-up activity
Interfunctional team
Structured exit interview
Shift leaders
43. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Informal communication
Stress Management
Time-off request policy
44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Mentor
Voluntary termination
Performance review cycles
Brainstorming meetings
45. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Action meetings
Storming
Motivation
Media policy
46. Simply stated criteria used to determine whether a goal has been met
Professional Development
Documentation
Standard
Nonverbal communication
47. Putting a positive thought into the public's mind following a negative situation
Progressive disciplinary action
Master schedule
Spin
Informal communication
48. Includes key personnel to be notified in the event of a crisis - such as each member of management
Control
Contact list
Information receiver
Action meetings
49. Providing encouragement - listening more than telling - and promoting team discussions
Strategic priority
Internal communication
Negotiation
Supporting
50. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Delegation
Personal treatment
Arbitration
Debrief meeting