Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






2. A question or situation that needs an answer or a solution






3. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






4. A meeting between the employer and employee when the employee leaves the company






5. A quick - interactive activity that prepares people to focus on the meeting and its objectives






6. A catastrophe that can be precluded from happening






7. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






8. Putting a positive thought into the public's mind following a negative situation






9. The originator and developer of the information that will be communicated






10. Someone who can play the role of a wise advisor for you






11. Actions by an employee that typically cause immediate termination






12. Serve as a set of standards by which an organization operates






13. Includes key personnel to be notified in the event of a crisis - such as each member of management






14. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






15. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






16. Shows which job classifications are essential or primary to staff and which are secondary






17. A group of individuals who operate as a unit for an assigned task or goal






18. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






19. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






20. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






21. Costs that management cannot control






22. Brief meetings in which the goal is to decide and commit to action






23. Refers to the need to develop relationships with people as individuals or in groups






24. Simply stated criteria used to determine whether a goal has been met






25. Factors that incite an employee to put out more effort and enthusiasm for his or her job






26. The action or situation that initiates the problem






27. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






28. A strategy of steps to carry out so that a problem does not recur






29. A criterion set by management that measures the quality and quantity of an employee's work






30. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






31. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






32. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






33. A process of working with and through others to get a significant task or project completed






34. Personal characteristics that are work-related






35. Guidelines for conduct that have enduring and lasting value to a society or organization






36. Refers to the need to exercise leadership and apply authority over others






37. Occurs when an employee - of his or her own free will - decides to leave an organization






38. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






39. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






40. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






41. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






42. A method of collecting ideas from all participants without criticism or judgment






43. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






44. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






45. An estimate of future sales based on historical sales records and other information viewed as relevant by management






46. Any message presented to staff to create a cohesive and productive workforce






47. Costs that management can control






48. The act of identifying with the feelings - thoughts - or attitudes of another person






49. A potential solution to a problem






50. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement