Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






4. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






5. A template used for creating weekly employee schedules






6. To explore all of a problem's potential causes






7. A catastrophe that cannot be stopped from happening






8. A method of collecting ideas from all participants without criticism or judgment






9. Meetings involving a group or team whose purpose is to tackle a problem






10. Discussion between involved people with the goal of reaching an agreement that both can accept






11. Guidelines and procedures that explain how employees must notify management if they are unable to work






12. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






13. A criterion set by management that measures the quality and quantity of an employee's work






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






16. All aspects of the project are evaluated






17. Represent a select few of the highest concerns of the company






18. The environment that a message travels through






19. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






20. A potential solution to a problem






21. Refers to the need to exercise leadership and apply authority over others






22. Includes key personnel to be notified in the event of a crisis - such as each member of management






23. A report written by management reiterating the problem and its solution






24. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






25. Providing encouragement - listening more than telling - and promoting team discussions






26. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






27. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






28. The sum of activities a person performs to meet goals and/or to further his or her career






29. Putting a positive thought into the public's mind following a negative situation






30. To plan or appoint employees to work at a certain time and date






31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






32. Guidelines for conduct that have enduring and lasting value to a society or organization






33. Someone who assists in making the meeting run easier






34. A strategy to share information that the receiver would not normally know






35. Brief meetings in which the goal is to decide and commit to action






36. Sees team members settling their differences and developing more cohesive and trusting work relationships






37. A specific description or statement of what a manager wants to achieve






38. Any message presented to staff to create a cohesive and productive workforce






39. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






40. An event that happens without warning and normally affects a number of people






41. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






42. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






43. A conversation without prepared questions






44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






47. A list of topics that will be reviewed or dealt with at a meeting






48. A quick - interactive activity that prepares people to focus on the meeting and its objectives






49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






50. Outcomes that can be assessed by some means within the areas of performance - learning - and perception