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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Call/emergency meetings
Leadership
Arbitration
Problem solving
2. A standard by which something can be measured or judged
Voluntary termination
Benchmark
Merit pay
Stress Management
3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Professional Development
Motivation
Terminable acts
4. Providing encouragement - listening more than telling - and promoting team discussions
Wage
Structured exit interview
Work styles
Supporting
5. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Budget
Action meetings
Networking
Organizational goals
6. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Shift leaders
Norming
Professional Development
7. A group of individuals who operate as a unit for an assigned task or goal
Budget
Objective
Certification
Team
8. The receiver's process of translating the sender's message into a meaningful form
Affection
Media policy
Decoding
Organizational communication
9. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Internal communication
Listening
Management
Nonverbal communication
10. Meals to be served
Covers
Personal treatment
Mediation
Information receiver
11. These objectives link to the organizational goals and help produce the desired outcome
Arbitration
Message channel
Departmental/team objectives
Wage
12. The sum of activities a person performs to meet goals and/or to further his or her career
Negotiation
Call/emergency meetings
Agenda
Professional Development
13. Meetings involving a group or team whose purpose is to tackle a problem
Wage
Action plan
Problem-solving meetings
Professional Development
14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Action meetings
Crew schedule
Management
15. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Information meetings
Control
Personal treatment
16. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Inclusion
Informal communication
Deployment chart
17. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Directing
Arbitration
Floaters
Deployment chart
18. The act of identifying with the feelings - thoughts - or attitudes of another person
Brainstorming meetings
Empathy
Strategic priority
Sexual harassment
19. Expand the responsibilities of a particular group of employees
Interfunctional team
Delegation
Problem-solving model
Semivariable costs
20. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Sexual harassment
Message
Next steps
Stress
21. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Conflict resolution
Objective
Performance review cycles
Media policy
22. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Payroll standards
Meeting
Leadership
23. A report written by management reiterating the problem and its solution
Master schedule
Documentation
Terminable acts
Measurable results
24. The action or situation that initiates the problem
Empathy
Norming
Root cause
Floaters
25. Costs that management can control
Standard
Personal treatment
Evacuation
Controllable costs
26. Refers to the need to exercise leadership and apply authority over others
Sexual harassment
Control
Formal communication
Interpersonal communication
27. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Contingency plan
Message context
Arbitration
28. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Motivators/Satisfiers
Teamwork
Compensation
Collective bargaining agreement
29. Developing the message to be sent
Noncontrollable costs
Self-disclosure
Historical sales information
Encoding
30. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Family and Medical Leave Act (FMLA)
Teamwork
Work styles
Action plan
31. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Shift leaders
Historical sales information
Root cause
32. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Directing
Merit pay
Personal treatment
33. A criterion set by management that measures the quality and quantity of an employee's work
Performance review cycles
Message channel
Performance standard
Vision Statement
34. Someone who assists in making the meeting run easier
Leadership
Departmental/team objectives
Facilitator
Core values
35. A list of topics that will be reviewed or dealt with at a meeting
Goal
Fair Labor Standards Act (FLSA)
Agenda
Teamwork
36. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Management schedule
Employee absence policy
Evacuation
37. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Meeting
Information sender
Performing
38. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Action plan
Wage
Storming
39. Simply stated criteria used to determine whether a goal has been met
Agenda
Information receiver
Goal
Standard
40. Meetings that share communication
Planning
Warm-up activity
Favoritism
Information meetings
41. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Exit interview
Motivation
Contingency plan
Accountability
42. Created for the specific purpose of solving an immediate problem
Affection
Performing
Problem-solving model
Problem-solving team
43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Noncontrollable costs
SWOT analysis
Unpreventable crisis
Involuntary termination
44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Negotiation
Federal-State Unemployment Compensation Laws
Listening
Benchmark
45. An assembly of people for the purpose of discussing or making decisions about some topics
Listening
Salaries
Facilitator
Meeting
46. Someone who can play the role of a wise advisor for you
Salaries
Time-off request policy
Conflict resolution
Mentor
47. A strategy to share information that the receiver would not normally know
Nepotism
Evacuation
Root cause
Self-disclosure
48. Team members can analyze and solve problems effectively together
Departmental/team objectives
Directing
Performing
Controllable costs
49. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Time Management
Delegation
Compensation
Interpersonal communication
50. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Vision Statement
Contingency plan
Terminable acts
Self-directed teams