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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Decoding
Problem solving
Forming
Stress Management
2. Created for the specific purpose of solving an immediate problem
Cross-functional team
Shift leaders
Collective bargaining agreement
Problem-solving team
3. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Informal communication
Call/emergency meetings
Bonuses
4. The environment that a message travels through
Message context
Sales projections
Motivation
Communication
5. The act of identifying with the feelings - thoughts - or attitudes of another person
Departmental/team objectives
Bonuses
Empathy
Payroll standards
6. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Time-off request policy
Listening
Voluntary termination
Involuntary termination
7. To plan or appoint employees to work at a certain time and date
Action meetings
Arbitration
Negotiation
Scheduling
8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Objective
Voluntary termination
Message channel
9. The procedure and guidelines for employees to follow when they want time off from work
Merit pay
Time-off request policy
Decoding
Standard
10. Meetings involving a group or team whose purpose is to tackle a problem
Collective bargaining agreement
Problem-solving meetings
Control
Problem-solving model
11. All aspects of the project are evaluated
Scheduling
Debrief meeting
Stress
Organizational goals
12. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Semivariable costs
Time-off request policy
Networking
13. Someone who assists in making the meeting run easier
Facilitator
Documentation
Next steps
Mediation
14. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Parking lot
Organizational communication
Environmental noise
Leadership
15. A list of topics that will be reviewed or dealt with at a meeting
Family and Medical Leave Act (FMLA)
Employee absence policy
Agenda
Sales projections
16. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Environmental noise
Measurable results
Directing
Terminable acts
17. A chart that shows employees what days and hours they are expected to work
Forming
Crew schedule
Motivation
Control
18. A process of working with and through others to get a significant task or project completed
Formal communication
Directing
Delegation
Cross-training
19. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Formal communication
Sales projections
Planning
20. Dollar amounts in addition to the regular wage and salary
Norming
Mission Statement
Arbitration
Bonuses
21. Any message presented to staff to create a cohesive and productive workforce
Mediation
Spin
Internal communication
Mission Statement
22. Team members can analyze and solve problems effectively together
Performing
Self-directed teams
Problem-solving meetings
Internal communication
23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Evacuation
SWOT analysis
Parking lot
Ground rules
24. The person for whom the communication is intended
Information receiver
Action meetings
Planning
Contingency plan
25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Debrief meeting
Organizational communication
Employee absence policy
26. A strategy of steps to carry out so that a problem does not recur
Action plan
Noncontrollable costs
Problem-solving model
Warm-up activity
27. Refers to the need to exercise leadership and apply authority over others
Terminable acts
Leadership
Control
Strategic priority
28. The receiver's process of translating the sender's message into a meaningful form
Decoding
Management schedule
Fair Labor Standards Act (FLSA)
Management
29. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Objective
Progressive disciplinary action
Problem-solving model
Wage
30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Planning
Core values
Voluntary termination
31. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Action item
Team
Family and Medical Leave Act (FMLA)
Communication
32. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Interfunctional team
Payroll standards
Core values
Alternative
33. The degree of responsibility an individual has to an activity
Next steps
Benchmark
Accountability
Self-disclosure
34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Fair Labor Standards Act (FLSA)
Delegation
Formal communication
Information sender
35. A template used for creating weekly employee schedules
Master schedule
Directing
Delegation
Value Statement
36. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Compensation
Performing
Scheduling
37. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Brainstorming meetings
Inclusion
Conflict resolution
Crisis
38. Developing the message to be sent
Voluntary termination
Encoding
Historical sales information
Problem
39. Guidelines and procedures that explain how employees must notify management if they are unable to work
Strategic priority
Employee absence policy
Planning
Meeting
40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Motivators/Satisfiers
Nepotism
Communication
Storming
41. The budgeted dollar amount for each type of cost
Standard
Master schedule
Nonverbal communication
Mentor
42. A criterion set by management that measures the quality and quantity of an employee's work
Work styles
Covers
Performance standard
Fair Labor Standards Act (FLSA)
43. A method of collecting ideas from all participants without criticism or judgment
Agenda
Brainstorming
Communication
Root cause
44. Someone who can play the role of a wise advisor for you
SWOT analysis
Mentor
Sexual harassment
Stress
45. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Individual performance of objectives
SWOT analysis
Standard
Sales projections
46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Self-directed teams
Certification
Problem-solving team
47. Personal characteristics that are work-related
Work styles
Inclusion
Environmental noise
Controllable costs
48. Describes what an organization wants to become and why it exists
Decoding
Vision Statement
Inclusion
Scheduling
49. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Benchmark
Cross-training
Motivation
Affection
50. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Payroll standards
Standard
Forming
Controllable costs
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