Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting a positive thought into the public's mind following a negative situation






2. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






3. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






4. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






6. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






7. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






9. Includes key personnel to be notified in the event of a crisis - such as each member of management






10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






11. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






12. The originator and developer of the information that will be communicated






13. Intact work units of a small group of employees who manage many daily operational issues with little supervision






14. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






15. Guidelines for conduct that have enduring and lasting value to a society or organization






16. Expand the responsibilities of a particular group of employees






17. Describes what an organization wants to become and why it exists






18. Being unfairly partial to one or more employees






19. A potential solution to a problem






20. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






21. Meals to be served






22. Actions by an employee that typically cause immediate termination






23. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






24. The execution of processes and the use of tools that increase a person's efficiency and productivity






25. Simply stated criteria used to determine whether a goal has been met






26. A method of collecting ideas from all participants without criticism or judgment






27. Factors that incite an employee to put out more effort and enthusiasm for his or her job






28. An assembly of people for the purpose of discussing or making decisions about some topics






29. A specific description or statement of what a manager wants to achieve






30. A strategy to share information that the receiver would not normally know






31. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






32. A quick - interactive activity that prepares people to focus on the meeting and its objectives






33. Dollar amounts in addition to the regular wage and salary






34. Tend to be associated with management positions since they are fixed dollar amounts for compensation






35. To plan or appoint employees to work at a certain time and date






36. A question or situation that needs an answer or a solution






37. Uses a definite format that involves a set of questions to chart the employee's response






38. An estimate of future sales based on historical sales records and other information viewed as relevant by management






39. The medium through which the message will be communicated






40. The sum of activities a person performs to meet goals and/or to further his or her career






41. Costs that management can control






42. Serve as a set of standards by which an organization operates






43. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






44. The act of identifying with the feelings - thoughts - or attitudes of another person






45. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






46. Set by management to ensure the operation's profitability






47. Discussion between involved people with the goal of reaching an agreement that both can accept






48. Represent a select few of the highest concerns of the company






49. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






50. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution