SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A template used for creating weekly employee schedules
Vision Statement
Covers
Master schedule
Bonuses
2. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Message
Planning
Covers
Commissions
3. Govern unemployment compensation
Sexual harassment
Federal-State Unemployment Compensation Laws
Forming
Mediation
4. These goals focus on broad statements of what the organization as a whole wants to achieve
Conflict resolution
Organizational goals
Information meetings
Cross-training
5. Discussion between involved people with the goal of reaching an agreement that both can accept
Informal communication
Negotiation
Delegation
Teamwork
6. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Encoding
Personal treatment
Commissions
Crisis
7. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Time-off request policy
Budget
Parking lot
Mission Statement
8. Created for the specific purpose of solving an immediate problem
Problem-solving team
Message
Sales projections
Performing
9. The receiver's process of translating the sender's message into a meaningful form
Meeting
Decoding
Organizational communication
Informal communication
10. The person for whom the communication is intended
Favoritism
Performance standard
Commissions
Information receiver
11. A report written by management reiterating the problem and its solution
Salaries
Leadership
Nonverbal communication
Documentation
12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Brainstorming meetings
Problem
Call/emergency meetings
Value Statement
13. A meeting between the employer and employee when the employee leaves the company
Measurable results
Cross-functional team
Planning
Exit interview
14. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Self-disclosure
Meeting
Stress Management
Action plan
15. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Formal communication
Noncontrollable costs
Internal communication
Message context
16. The sum of activities a person performs to meet goals and/or to further his or her career
Meeting
Professional Development
Voluntary termination
Cross-functional team
17. Set by management to ensure the operation's profitability
Payroll standards
Stress
Internal communication
Measurable results
18. Shows which job classifications are essential or primary to staff and which are secondary
Evacuation
Deployment chart
Voluntary termination
Information sender
19. Team members can analyze and solve problems effectively together
Performing
Crew schedule
Controllable costs
Interpersonal communication
20. The budgeted dollar amount for each type of cost
Conflict resolution
Standard
Information meetings
Team
21. All aspects of the project are evaluated
Favoritism
Affection
Debrief meeting
Professional Development
22. The medium through which the message will be communicated
Standard
Merit pay
Voluntary termination
Message channel
23. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Contingency plan
Meeting
Information receiver
24. These objectives link to the organizational goals and help produce the desired outcome
Message context
Departmental/team objectives
Root cause
Forming
25. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Call/emergency meetings
Professionalism
Covers
26. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Individual performance of objectives
Shift leaders
Problem
Workplace Ethics
27. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Personal treatment
Collective bargaining agreement
Root cause
Sexual harassment
28. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Environmental noise
Delegation
Ground rules
Problem-solving team
29. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Departmental/team objectives
Control
Forming
Delegation
30. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Documentation
Message context
SWOT analysis
Federal-State Unemployment Compensation Laws
31. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Time Management
Floaters
Performing
Workplace Ethics
32. A chart that shows which days and times the management staff is expected to work
Directing
Management schedule
Management
Standard
33. Any message presented to staff to create a cohesive and productive workforce
Exit interview
Certification
Crisis
Internal communication
34. To explore all of a problem's potential causes
Semivariable costs
Voluntary termination
Preventable crisis
Problem-solving model
35. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Family and Medical Leave Act (FMLA)
Favoritism
Measurable results
36. A specific point associated with an agenda item that needs some type of action performed
Action item
Scheduling
Teamwork
Floaters
37. A method of collecting ideas from all participants without criticism or judgment
Nonverbal communication
Floaters
Brainstorming
Stress
38. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Covers
Goal
Mediation
Next steps
39. Statements of desired results
Decoding
Time Management
Goal
Organizational communication
40. Personal characteristics that are work-related
Directing
Work styles
Informal communication
Controllable costs
41. Refers to the need to develop relationships with people as individuals or in groups
Value Statement
Informal communication
Organizational communication
Affection
42. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Personal treatment
Bonuses
Parking lot
Problem-solving meetings
43. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Evacuation
Problem-solving meetings
Covers
44. A potential solution to a problem
Alternative
Decoding
Agenda
Norming
45. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Supporting
Sales projections
Progressive disciplinary action
Documentation
46. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Action meetings
Information sender
Message channel
47. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Nonverbal communication
Management schedule
Control
48. A chart that shows employees what days and hours they are expected to work
Leadership
Crew schedule
Problem-solving team
Fair Labor Standards Act (FLSA)
49. Putting a positive thought into the public's mind following a negative situation
Spin
Internal communication
Sales projections
Cross-functional team
50. A criterion set by management that measures the quality and quantity of an employee's work
Payroll standards
Performance standard
Floaters
Merit pay