Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Providing encouragement - listening more than telling - and promoting team discussions






2. The medium through which the message will be communicated






3. A method of collecting ideas from all participants without criticism or judgment






4. Created for the specific purpose of solving an immediate problem






5. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






6. An assembly of people for the purpose of discussing or making decisions about some topics






7. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






8. Factors that incite an employee to put out more effort and enthusiasm for his or her job






9. These objectives link to the organizational goals and help produce the desired outcome






10. The environment that a message travels through






11. To plan or appoint employees to work at a certain time and date






12. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






13. Team members can analyze and solve problems effectively together






14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






15. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






16. Guidelines and procedures that explain how employees must notify management if they are unable to work






17. Sees team members settling their differences and developing more cohesive and trusting work relationships






18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






19. A report written by management reiterating the problem and its solution






20. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






21. Someone who assists in making the meeting run easier






22. The action or situation that initiates the problem






23. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






24. Shows which job classifications are essential or primary to staff and which are secondary






25. A standard by which something can be measured or judged






26. Tend to be associated with management positions since they are fixed dollar amounts for compensation






27. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






28. Guidelines for conduct that have enduring and lasting value to a society or organization






29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






30. Being unfairly partial to one or more employees






31. Personal characteristics that are work-related






32. A question or situation that needs an answer or a solution






33. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






34. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






35. The many expressions and movements of a speaker that convey additional information about the message being given






36. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






37. The person for whom the communication is intended






38. Actions by an employee that typically cause immediate termination






39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






40. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






41. A chart that shows which days and times the management staff is expected to work






42. A template used for creating weekly employee schedules






43. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. Meals to be served






46. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






47. The standards of conduct or set of values and principles an individual or organization applies to work






48. A strategy of steps to carry out so that a problem does not recur






49. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






50. Brief meetings in which the goal is to decide and commit to action