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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All aspects of the project are evaluated
Debrief meeting
Agenda
Message
Commissions
2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Inclusion
Professionalism
Root cause
Wage
3. A question or situation that needs an answer or a solution
Conflict resolution
Preventable crisis
Problem
Information receiver
4. Meetings that share communication
Alternative
Information meetings
Personal treatment
Shift leaders
5. To plan or appoint employees to work at a certain time and date
Spin
Wage
Message channel
Scheduling
6. A criterion set by management that measures the quality and quantity of an employee's work
Unstructured exit interview
Performance standard
Information sender
Sales projections
7. A specific description or statement of what a manager wants to achieve
Professionalism
Involuntary termination
Inclusion
Objective
8. Represent a select few of the highest concerns of the company
Master schedule
Strategic priority
Problem-solving model
Time-off request policy
9. Any message presented to staff to create a cohesive and productive workforce
Budget
Problem
Internal communication
Information receiver
10. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Employee absence policy
Agenda
Encoding
11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Value Statement
Cross-training
Unpreventable crisis
Voluntary termination
12. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Communication
Standard
Sales projections
13. Developing the message to be sent
Delegation
Negotiation
Encoding
Sales projections
14. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Ground rules
Benchmark
Norming
Formal communication
15. The sum of activities a person performs to meet goals and/or to further his or her career
Noncontrollable costs
Professional Development
Management schedule
Interpersonal communication
16. The medium through which the message will be communicated
Vision Statement
Message channel
Principles
Call/emergency meetings
17. Expand the responsibilities of a particular group of employees
Interfunctional team
Contingency plan
Deployment chart
Preventable crisis
18. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Informal communication
Wage
Stress
Benchmark
19. The originator and developer of the information that will be communicated
Professionalism
Certification
Information sender
Workplace Ethics
20. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Spin
Departmental/team objectives
Formal communication
21. Someone who assists in making the meeting run easier
Storming
Facilitator
Team
Norming
22. The budgeted dollar amount for each type of cost
Warm-up activity
Decoding
Payroll standards
Standard
23. Includes key personnel to be notified in the event of a crisis - such as each member of management
Informal communication
Employee absence policy
Professionalism
Contact list
24. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Conflict resolution
Family and Medical Leave Act (FMLA)
Inclusion
Decoding
25. The procedure and guidelines for employees to follow when they want time off from work
Contingency plan
Action meetings
Information receiver
Time-off request policy
26. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Benchmark
Contingency plan
Exit interview
Goal
27. Shows which job classifications are essential or primary to staff and which are secondary
Spin
Structured exit interview
Deployment chart
Voluntary termination
28. Guidelines for conduct that have enduring and lasting value to a society or organization
Internal communication
Principles
Information receiver
Voluntary termination
29. Personal characteristics that are work-related
Motivation
Crisis
Work styles
Salaries
30. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Encoding
Fair Labor Standards Act (FLSA)
Terminable acts
31. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Compensation
Debrief meeting
Performance review cycles
Wage
32. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Fair Labor Standards Act (FLSA)
SWOT analysis
Message context
Motivation
33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Brainstorming
Teamwork
Warm-up activity
Cross-training
34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Norming
Bonuses
Cross-functional team
Brainstorming meetings
35. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Contingency plan
Master schedule
Parking lot
Individual performance of objectives
36. Any sound that interferes with clear reception
Ground rules
Performance review cycles
Environmental noise
Debrief meeting
37. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Problem solving
Informal communication
Semivariable costs
Time Management
38. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Crew schedule
Brainstorming
Debrief meeting
39. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Negotiation
Departmental/team objectives
Federal-State Unemployment Compensation Laws
Motivators/Satisfiers
40. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Crisis
Listening
Measurable results
41. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Minutes
Problem
Favoritism
Organizational communication
42. These goals focus on broad statements of what the organization as a whole wants to achieve
Interfunctional team
Organizational goals
Teamwork
Storming
43. Someone who can play the role of a wise advisor for you
Brainstorming
Interfunctional team
Mentor
Inclusion
44. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Crew schedule
Directing
Terminable acts
Delegation
45. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Delegation
Message context
Principles
46. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Information receiver
Message channel
Fair Labor Standards Act (FLSA)
Budget
47. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Informal communication
Storming
Teamwork
Objective
48. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Terminable acts
Directing
Debrief meeting
49. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Spin
Value Statement
Planning
Team
50. Describes what an organization wants to become and why it exists
Vision Statement
Performing
Storming
Management schedule