SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form
Decoding
Message channel
Bonuses
Sexual harassment
2. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Semivariable costs
Value Statement
Message channel
3. Meals to be served
Sales projections
Negotiation
Problem solving
Covers
4. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Workplace Ethics
Sexual harassment
Collective bargaining agreement
Facilitator
5. Discussion between involved people with the goal of reaching an agreement that both can accept
Time Management
Negotiation
Team
Storming
6. Refers to the need to exercise leadership and apply authority over others
Control
Delegation
Problem solving
Professionalism
7. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
SWOT analysis
Performing
Stress
Ground rules
8. An event that happens without warning and normally affects a number of people
Covers
Brainstorming
Crisis
Planning
9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Warm-up activity
Negotiation
Employee absence policy
10. A chart that shows which days and times the management staff is expected to work
Media policy
Management schedule
Wage
Crew schedule
11. A conversation without prepared questions
Bonuses
Involuntary termination
Sales projections
Unstructured exit interview
12. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Objective
Self-directed teams
Nonverbal communication
13. Putting a positive thought into the public's mind following a negative situation
Wage
Spin
Voluntary termination
SWOT analysis
14. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Control
Accountability
Formal communication
Semivariable costs
15. Set by management to ensure the operation's profitability
Informal communication
Information meetings
Cross-training
Payroll standards
16. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Information receiver
Delegation
Budget
Employee absence policy
17. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Compensation
Problem-solving meetings
Family and Medical Leave Act (FMLA)
Floaters
18. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Payroll standards
Workplace Ethics
Professionalism
Collective bargaining agreement
19. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Formal communication
Voluntary termination
Accountability
Informal communication
20. Someone who assists in making the meeting run easier
Nonverbal communication
Employee absence policy
Facilitator
Networking
21. To explore all of a problem's potential causes
Measurable results
Communication
Norming
Problem-solving model
22. The main connection between the sender and receiver
Mediation
Message
Salaries
Fair Labor Standards Act (FLSA)
23. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Stress Management
Listening
Negotiation
Goal
24. A potential solution to a problem
Principles
Contingency plan
Alternative
Empathy
25. A specific point associated with an agenda item that needs some type of action performed
Action item
Personal treatment
Decoding
Action plan
26. The act of identifying with the feelings - thoughts - or attitudes of another person
Action plan
Semivariable costs
Empathy
Evacuation
27. The many expressions and movements of a speaker that convey additional information about the message being given
Nonverbal communication
Performing
Workplace Ethics
Covers
28. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Professionalism
Measurable results
Networking
Time Management
29. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Organizational communication
Wage
Vision Statement
Leadership
30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Next steps
Internal communication
Networking
Planning
31. Being unfairly partial to one or more employees
Information receiver
Favoritism
Workplace Ethics
Stress
32. A template used for creating weekly employee schedules
Performing
Master schedule
Message context
Noncontrollable costs
33. Team members can analyze and solve problems effectively together
Wage
Exit interview
Nepotism
Performing
34. Costs that management can control
Certification
Budget
Controllable costs
Fair Labor Standards Act (FLSA)
35. A question or situation that needs an answer or a solution
Fair Labor Standards Act (FLSA)
Internal communication
Supporting
Problem
36. These objectives link to the organizational goals and help produce the desired outcome
Strategic priority
Personal treatment
Departmental/team objectives
Benchmark
37. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Ground rules
Shift leaders
SWOT analysis
Mediation
38. The environment that a message travels through
Standard
Message context
Progressive disciplinary action
Stress Management
39. A method of collecting ideas from all participants without criticism or judgment
Action meetings
Workplace Ethics
Core values
Brainstorming
40. A process of working with and through others to get a significant task or project completed
Cross-functional team
Management schedule
Delegation
Supporting
41. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Information meetings
Media policy
Listening
Interfunctional team
42. Simply stated criteria used to determine whether a goal has been met
Standard
Encoding
Fair Labor Standards Act (FLSA)
Interpersonal communication
43. The standards of conduct or set of values and principles an individual or organization applies to work
Message channel
Workplace Ethics
Fair Labor Standards Act (FLSA)
Covers
44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Organizational communication
Evacuation
Encoding
Planning
45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Brainstorming meetings
Stress
Shift leaders
46. Sees team members settling their differences and developing more cohesive and trusting work relationships
Noncontrollable costs
Fair Labor Standards Act (FLSA)
Norming
Merit pay
47. Shows which job classifications are essential or primary to staff and which are secondary
Floaters
Deployment chart
Progressive disciplinary action
Covers
48. Actions by an employee that typically cause immediate termination
Media policy
Value Statement
Sales projections
Terminable acts
49. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Message channel
Affection
Interpersonal communication
50. Created for the specific purpose of solving an immediate problem
Problem-solving team
Norming
Nepotism
Scheduling