Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Discussion between involved people with the goal of reaching an agreement that both can accept






2. Intact work units of a small group of employees who manage many daily operational issues with little supervision






3. The environment that a message travels through






4. A question or situation that needs an answer or a solution






5. The act of identifying with the feelings - thoughts - or attitudes of another person






6. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






7. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






8. Actions by an employee that typically cause immediate termination






9. An event that happens without warning and normally affects a number of people






10. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






11. Sees team members settling their differences and developing more cohesive and trusting work relationships






12. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






13. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






14. Someone who assists in making the meeting run easier






15. Guidelines and procedures that explain how employees must notify management if they are unable to work






16. A criterion set by management that measures the quality and quantity of an employee's work






17. The degree of responsibility an individual has to an activity






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. Guidelines for conduct that have enduring and lasting value to a society or organization






20. Brief meetings in which the goal is to decide and commit to action






21. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






22. A method of collecting ideas from all participants without criticism or judgment






23. Represent a select few of the highest concerns of the company






24. Costs that management can control






25. The action or situation that initiates the problem






26. Simply stated criteria used to determine whether a goal has been met






27. Personal characteristics that are work-related






28. An additional sum paid to an employee whose work is superior and whose services are valued






29. Expand the responsibilities of a particular group of employees






30. A strategy of steps to carry out so that a problem does not recur






31. The budgeted dollar amount for each type of cost






32. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






33. The medium through which the message will be communicated






34. A conversation without prepared questions






35. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






36. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






37. Developing the message to be sent






38. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






40. The receiver's process of translating the sender's message into a meaningful form






41. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






42. A chart that shows which days and times the management staff is expected to work






43. An assembly of people for the purpose of discussing or making decisions about some topics






44. A specific description or statement of what a manager wants to achieve






45. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






46. These objectives link to the organizational goals and help produce the desired outcome






47. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






48. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






49. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






50. A standard by which something can be measured or judged