Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The originator and developer of the information that will be communicated






2. Guidelines for conduct that have enduring and lasting value to a society or organization






3. The many expressions and movements of a speaker that convey additional information about the message being given






4. A conversation without prepared questions






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






7. Serve as a set of standards by which an organization operates






8. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






9. Govern unemployment compensation






10. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






11. A chart that shows which days and times the management staff is expected to work






12. An additional sum paid to an employee whose work is superior and whose services are valued






13. Refers to the need to develop relationships with people as individuals or in groups






14. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






15. Someone who assists in making the meeting run easier






16. Any sound that interferes with clear reception






17. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






18. A report written by management reiterating the problem and its solution






19. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






20. The person for whom the communication is intended






21. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






22. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






23. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






24. A specific point associated with an agenda item that needs some type of action performed






25. Brief meetings in which the goal is to decide and commit to action






26. Someone who can play the role of a wise advisor for you






27. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






28. The degree of responsibility an individual has to an activity






29. A question or situation that needs an answer or a solution






30. A standard by which something can be measured or judged






31. To explore all of a problem's potential causes






32. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






33. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






34. A catastrophe that cannot be stopped from happening






35. Meals to be served






36. An estimate of future sales based on historical sales records and other information viewed as relevant by management






37. Being unfairly partial to one or more employees






38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






39. A process of working with and through others to get a significant task or project completed






40. Represent a select few of the highest concerns of the company






41. Personal characteristics that are work-related






42. Occurs when an employee - of his or her own free will - decides to leave an organization






43. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






44. A catastrophe that can be precluded from happening






45. The execution of processes and the use of tools that increase a person's efficiency and productivity






46. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






47. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






48. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






49. Factors that incite an employee to put out more effort and enthusiasm for his or her job






50. The process of removing customers and employees from the premises when a crisis occurs