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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report written by management reiterating the problem and its solution
Management schedule
Directing
Documentation
Compensation
2. Team members can analyze and solve problems effectively together
Objective
Performing
Storming
Wage
3. Occurs when an employee - of his or her own free will - decides to leave an organization
Motivation
Supporting
Arbitration
Voluntary termination
4. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Fair Labor Standards Act (FLSA)
Alternative
Cross-training
Nonverbal communication
5. A template used for creating weekly employee schedules
Strategic priority
Vision Statement
Master schedule
Root cause
6. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Time Management
Communication
Goal
7. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Listening
Brainstorming meetings
Inclusion
Shift leaders
8. Refers to the need to exercise leadership and apply authority over others
Scheduling
Value Statement
Control
Action meetings
9. Personal characteristics that are work-related
Message
Conflict resolution
Work styles
Affection
10. The degree of responsibility an individual has to an activity
Sales projections
Accountability
Environmental noise
Performance standard
11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Stress Management
Crisis
Documentation
Organizational communication
12. Providing encouragement - listening more than telling - and promoting team discussions
Crew schedule
Supporting
Contingency plan
Message
13. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Family and Medical Leave Act (FMLA)
Covers
Media policy
Negotiation
14. These goals focus on broad statements of what the organization as a whole wants to achieve
Brainstorming
Family and Medical Leave Act (FMLA)
Message
Organizational goals
15. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Conflict resolution
Professionalism
Control
16. To plan or appoint employees to work at a certain time and date
Planning
Standard
Arbitration
Scheduling
17. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Budget
Scheduling
Information meetings
18. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Performance review cycles
Action item
Interfunctional team
19. A specific description or statement of what a manager wants to achieve
Brainstorming meetings
Structured exit interview
Storming
Objective
20. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Networking
Shift leaders
Environmental noise
Inclusion
21. A question or situation that needs an answer or a solution
Professionalism
Encoding
Value Statement
Problem
22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Professional Development
Strategic priority
Individual performance of objectives
Floaters
23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Collective bargaining agreement
Parking lot
Information meetings
Spin
24. Represent a select few of the highest concerns of the company
Strategic priority
Internal communication
Negotiation
Cross-training
25. To explore all of a problem's potential causes
Problem-solving model
Stress
Principles
Encoding
26. Costs that management can control
Affection
Controllable costs
Ground rules
Performance review cycles
27. The standards of conduct or set of values and principles an individual or organization applies to work
Structured exit interview
Workplace Ethics
Internal communication
Debrief meeting
28. Actions by an employee that typically cause immediate termination
Semivariable costs
Supporting
Terminable acts
Meeting
29. Set by management to ensure the operation's profitability
Sexual harassment
Action item
Supporting
Payroll standards
30. Being unfairly partial to one or more employees
Sales projections
Favoritism
Certification
Professionalism
31. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Mentor
Unstructured exit interview
Storming
Arbitration
32. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Benchmark
Core values
Formal communication
Mentor
33. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Call/emergency meetings
Affection
Employee absence policy
Networking
34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Delegation
Alternative
Workplace Ethics
Cross-functional team
35. A potential solution to a problem
Alternative
Problem-solving model
Professionalism
Principles
36. These objectives link to the organizational goals and help produce the desired outcome
Semivariable costs
Message
Departmental/team objectives
Self-directed teams
37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Message
Storming
Decoding
Shift leaders
38. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Problem-solving meetings
Collective bargaining agreement
Professionalism
Principles
39. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Cross-training
Mentor
Vision Statement
Motivators/Satisfiers
40. The receiver's process of translating the sender's message into a meaningful form
Employee absence policy
Objective
Parking lot
Decoding
41. Developing the message to be sent
Performing
Problem-solving meetings
Encoding
Empathy
42. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Message
Organizational goals
Problem-solving model
43. Statements of desired results
Goal
Message
Crisis
Salaries
44. All aspects of the project are evaluated
Debrief meeting
Brainstorming meetings
Merit pay
Contingency plan
45. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Accountability
Spin
Planning
46. Includes key personnel to be notified in the event of a crisis - such as each member of management
Networking
Teamwork
Nepotism
Contact list
47. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Communication
Certification
Agenda
Benchmark
48. Meals to be served
Preventable crisis
Covers
Next steps
Message
49. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Self-directed teams
Covers
Call/emergency meetings
50. A method of collecting ideas from all participants without criticism or judgment
Evacuation
Brainstorming
Mission Statement
Measurable results
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