Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged






2. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






3. Meals to be served






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






6. A quick - interactive activity that prepares people to focus on the meeting and its objectives






7. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






8. Brief meetings in which the goal is to decide and commit to action






9. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






10. The main connection between the sender and receiver






11. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






12. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






13. A strategy of steps to carry out so that a problem does not recur






14. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






15. Someone who assists in making the meeting run easier






16. The act of identifying with the feelings - thoughts - or attitudes of another person






17. Govern unemployment compensation






18. The procedure and guidelines for employees to follow when they want time off from work






19. A criterion set by management that measures the quality and quantity of an employee's work






20. Sees team members settling their differences and developing more cohesive and trusting work relationships






21. The standards of conduct or set of values and principles an individual or organization applies to work






22. Created for the specific purpose of solving an immediate problem






23. The execution of processes and the use of tools that increase a person's efficiency and productivity






24. The process of removing customers and employees from the premises when a crisis occurs






25. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






26. The many expressions and movements of a speaker that convey additional information about the message being given






27. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






28. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






29. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






30. Guidelines and procedures that explain how employees must notify management if they are unable to work






31. Personal characteristics that are work-related






32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. The environment that a message travels through






36. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






37. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






38. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






39. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






40. Any message presented to staff to create a cohesive and productive workforce






41. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






42. A chart that shows which days and times the management staff is expected to work






43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






44. An assembly of people for the purpose of discussing or making decisions about some topics






45. These goals focus on broad statements of what the organization as a whole wants to achieve






46. A report written by management reiterating the problem and its solution






47. Occurs when an employee - of his or her own free will - decides to leave an organization






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. A meeting between the employer and employee when the employee leaves the company






50. Uses a definite format that involves a set of questions to chart the employee's response