Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main connection between the sender and receiver






2. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






3. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






4. A list of topics that will be reviewed or dealt with at a meeting






5. Actions by an employee that typically cause immediate termination






6. A conversation without prepared questions






7. Uses a definite format that involves a set of questions to chart the employee's response






8. A strategy of steps to carry out so that a problem does not recur






9. Meetings that share communication






10. Tend to be associated with management positions since they are fixed dollar amounts for compensation






11. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






13. Sees team members settling their differences and developing more cohesive and trusting work relationships






14. Meals to be served






15. A meeting between the employer and employee when the employee leaves the company






16. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






17. Occurs when an employee - of his or her own free will - decides to leave an organization






18. Dollar amounts in addition to the regular wage and salary






19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






20. Any message presented to staff to create a cohesive and productive workforce






21. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






22. Brief meetings in which the goal is to decide and commit to action






23. A group of individuals who operate as a unit for an assigned task or goal






24. All types of wages combined with other rewards or benefits that the employee receives as part of a package






25. Guidelines for conduct that have enduring and lasting value to a society or organization






26. The process of removing customers and employees from the premises when a crisis occurs






27. The degree of responsibility an individual has to an activity






28. An event that happens without warning and normally affects a number of people






29. A criterion set by management that measures the quality and quantity of an employee's work






30. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






31. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






32. A strategy to share information that the receiver would not normally know






33. The originator and developer of the information that will be communicated






34. Refers to the need to feel a part of a group






35. Personal characteristics that are work-related






36. Putting a positive thought into the public's mind following a negative situation






37. Govern unemployment compensation






38. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






39. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






40. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






41. A catastrophe that cannot be stopped from happening






42. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






43. Being unfairly partial to one or more employees






44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






45. A standard by which something can be measured or judged






46. Factors that incite an employee to put out more effort and enthusiasm for his or her job






47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






48. Simply stated criteria used to determine whether a goal has been met






49. Someone who assists in making the meeting run easier






50. These goals focus on broad statements of what the organization as a whole wants to achieve