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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. Tend to be associated with management positions since they are fixed dollar amounts for compensation






3. A specific point associated with an agenda item that needs some type of action performed






4. A strategy of steps to carry out so that a problem does not recur






5. Shows which job classifications are essential or primary to staff and which are secondary






6. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






7. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






8. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






9. Represent a select few of the highest concerns of the company






10. To explore all of a problem's potential causes






11. Developing the message to be sent






12. The environment that a message travels through






13. Created for the specific purpose of solving an immediate problem






14. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






15. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






16. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






17. The sum of activities a person performs to meet goals and/or to further his or her career






18. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






19. A conversation without prepared questions






20. A method of collecting ideas from all participants without criticism or judgment






21. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






22. Intact work units of a small group of employees who manage many daily operational issues with little supervision






23. Meetings involving a group or team whose purpose is to tackle a problem






24. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






25. Occurs when an employee - of his or her own free will - decides to leave an organization






26. Guidelines and procedures that explain how employees must notify management if they are unable to work






27. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






28. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






30. The process of removing customers and employees from the premises when a crisis occurs






31. These objectives link to the organizational goals and help produce the desired outcome






32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






33. An assembly of people for the purpose of discussing or making decisions about some topics






34. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






35. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






36. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






37. Refines the vision statement by stating the purpose of the organization to employees and customers






38. Dollar amounts in addition to the regular wage and salary






39. The medium through which the message will be communicated






40. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






41. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






42. The budgeted dollar amount for each type of cost






43. The act of identifying with the feelings - thoughts - or attitudes of another person






44. Personal characteristics that are work-related






45. Simply an account of past sales volumes in a foodservice operation






46. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






47. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






48. Costs that management can control






49. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






50. The degree of responsibility an individual has to an activity






Can you answer 50 questions in 15 minutes?



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