Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






3. A standard by which something can be measured or judged






4. To explore all of a problem's potential causes






5. Intact work units of a small group of employees who manage many daily operational issues with little supervision






6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






7. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






8. The originator and developer of the information that will be communicated






9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






10. A catastrophe that cannot be stopped from happening






11. A catastrophe that can be precluded from happening






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. A specific point associated with an agenda item that needs some type of action performed






14. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






15. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






16. Developing the message to be sent






17. Refers to the need to develop relationships with people as individuals or in groups






18. Serve as a set of standards by which an organization operates






19. Set by management to ensure the operation's profitability






20. Any message presented to staff to create a cohesive and productive workforce






21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






23. Meetings that share communication






24. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






25. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






26. Simply stated criteria used to determine whether a goal has been met






27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






28. Sees team members settling their differences and developing more cohesive and trusting work relationships






29. These objectives link to the organizational goals and help produce the desired outcome






30. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






31. Actions by an employee that typically cause immediate termination






32. These goals focus on broad statements of what the organization as a whole wants to achieve






33. The standards of conduct or set of values and principles an individual or organization applies to work






34. Dollar amounts in addition to the regular wage and salary






35. Brief meetings in which the goal is to decide and commit to action






36. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






37. A process of working with and through others to get a significant task or project completed






38. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






39. A report written by management reiterating the problem and its solution






40. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






41. The medium through which the message will be communicated






42. All aspects of the project are evaluated






43. Any sound that interferes with clear reception






44. A chart that shows which days and times the management staff is expected to work






45. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






46. The degree of responsibility an individual has to an activity






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






49. An estimate of future sales based on historical sales records and other information viewed as relevant by management






50. Simply an account of past sales volumes in a foodservice operation