Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships






2. Putting a positive thought into the public's mind following a negative situation






3. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






4. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






5. The person for whom the communication is intended






6. Factors that incite an employee to put out more effort and enthusiasm for his or her job






7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






8. A meeting between the employer and employee when the employee leaves the company






9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






10. Discussion between involved people with the goal of reaching an agreement that both can accept






11. Any sound that interferes with clear reception






12. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






13. The budgeted dollar amount for each type of cost






14. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






15. The main connection between the sender and receiver






16. To explore all of a problem's potential causes






17. A criterion set by management that measures the quality and quantity of an employee's work






18. The act of identifying with the feelings - thoughts - or attitudes of another person






19. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






20. Someone who can play the role of a wise advisor for you






21. Occurs when an employee - of his or her own free will - decides to leave an organization






22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






23. Dollar amounts in addition to the regular wage and salary






24. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






25. A catastrophe that can be precluded from happening






26. A specific point associated with an agenda item that needs some type of action performed






27. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






28. A standard by which something can be measured or judged






29. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






30. The degree of responsibility an individual has to an activity






31. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






33. Any message presented to staff to create a cohesive and productive workforce






34. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






35. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






36. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






37. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






38. A chart that shows employees what days and hours they are expected to work






39. A strategy of steps to carry out so that a problem does not recur






40. The execution of processes and the use of tools that increase a person's efficiency and productivity






41. A process of working with and through others to get a significant task or project completed






42. The medium through which the message will be communicated






43. Developing the message to be sent






44. The originator and developer of the information that will be communicated






45. A conversation without prepared questions






46. Costs that management cannot control






47. Providing encouragement - listening more than telling - and promoting team discussions






48. A list of topics that will be reviewed or dealt with at a meeting






49. Set by management to ensure the operation's profitability






50. A chart that shows which days and times the management staff is expected to work