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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work
Payroll standards
Management schedule
Agenda
Stress
2. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Compensation
Shift leaders
Historical sales information
3. An additional sum paid to an employee whose work is superior and whose services are valued
Federal-State Unemployment Compensation Laws
Merit pay
Commissions
Covers
4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Payroll standards
Spin
Listening
Professional Development
5. Refines the vision statement by stating the purpose of the organization to employees and customers
Listening
Mission Statement
Information sender
Problem solving
6. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Compensation
Crisis
Next steps
Performing
7. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Mission Statement
Control
Progressive disciplinary action
Semivariable costs
8. Shows which job classifications are essential or primary to staff and which are secondary
Performance review cycles
Deployment chart
Agenda
Negotiation
9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Organizational communication
Shift leaders
Brainstorming
10. To plan or appoint employees to work at a certain time and date
Preventable crisis
Scheduling
Documentation
Motivation
11. Someone who can play the role of a wise advisor for you
Mentor
Structured exit interview
Motivation
Internal communication
12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Structured exit interview
Information meetings
Empathy
13. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Documentation
Crisis
Budget
Delegation
14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Networking
Standard
Structured exit interview
15. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Measurable results
Time-off request policy
Brainstorming meetings
Contact list
16. The originator and developer of the information that will be communicated
Information sender
Minutes
Objective
Forming
17. A template used for creating weekly employee schedules
Progressive disciplinary action
Master schedule
Parking lot
Problem-solving team
18. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Mission Statement
Performance review cycles
Directing
Accountability
19. Serve as a set of standards by which an organization operates
Spin
Cross-functional team
Value Statement
Professional Development
20. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Action meetings
Warm-up activity
Shift leaders
Performing
21. The receiver's process of translating the sender's message into a meaningful form
Spin
Decoding
Standard
Cross-training
22. A meeting between the employer and employee when the employee leaves the company
Affection
Exit interview
Message context
Communication
23. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Message channel
Compensation
Benchmark
24. Sees team members settling their differences and developing more cohesive and trusting work relationships
Performance review cycles
Debrief meeting
Accountability
Norming
25. A chart that shows employees what days and hours they are expected to work
Crew schedule
Standard
Interfunctional team
Inclusion
26. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Wage
Forming
Terminable acts
Communication
27. Guidelines and procedures that explain how employees must notify management if they are unable to work
Federal-State Unemployment Compensation Laws
Time-off request policy
Cross-training
Employee absence policy
28. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Covers
Alternative
Merit pay
29. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Facilitator
Agenda
Internal communication
30. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Control
Benchmark
Self-directed teams
31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Benchmark
Stress Management
Preventable crisis
Teamwork
32. A process of working with and through others to get a significant task or project completed
Progressive disciplinary action
Stress Management
Delegation
Accountability
33. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Professional Development
Warm-up activity
Work styles
Problem solving
34. Personal characteristics that are work-related
Management
Formal communication
Departmental/team objectives
Work styles
35. Meetings that share communication
Information meetings
Message context
Structured exit interview
Problem
36. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Performance review cycles
Forming
Certification
Action plan
37. Team members can analyze and solve problems effectively together
Self-disclosure
Performing
Parking lot
Structured exit interview
38. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Certification
Arbitration
Individual performance of objectives
Storming
39. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Next steps
Mentor
Controllable costs
40. Simply an account of past sales volumes in a foodservice operation
Alternative
Networking
Historical sales information
Semivariable costs
41. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Minutes
Norming
Crisis
42. The standards of conduct or set of values and principles an individual or organization applies to work
Sexual harassment
Conflict resolution
Workplace Ethics
Mission Statement
43. Statements of desired results
Compensation
Message
Goal
Unpreventable crisis
44. Refers to the need to feel a part of a group
Favoritism
Voluntary termination
Inclusion
Exit interview
45. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Message
Structured exit interview
Performance review cycles
Fair Labor Standards Act (FLSA)
46. A potential solution to a problem
Vision Statement
Action item
Semivariable costs
Alternative
47. Simply stated criteria used to determine whether a goal has been met
Standard
Shift leaders
Root cause
Message context
48. Describes what an organization wants to become and why it exists
Organizational communication
Floaters
Shift leaders
Vision Statement
49. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Action meetings
Cross-functional team
Leadership
Problem-solving meetings
50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Covers
Shift leaders
Management schedule
Personal treatment