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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work
Inclusion
Encoding
Agenda
Management schedule
2. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Preventable crisis
Floaters
Self-directed teams
Brainstorming meetings
3. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Message channel
Interpersonal communication
Supporting
Individual performance of objectives
4. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Master schedule
Benchmark
Ground rules
Semivariable costs
5. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Fair Labor Standards Act (FLSA)
Conflict resolution
Sales projections
Minutes
6. Refers to the need to exercise leadership and apply authority over others
Message context
Compensation
Self-directed teams
Control
7. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Deployment chart
Bonuses
Planning
Vision Statement
8. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Stress Management
Delegation
Message channel
9. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Shift leaders
Formal communication
Historical sales information
Time Management
10. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Nonverbal communication
Next steps
Strategic priority
11. A method of collecting ideas from all participants without criticism or judgment
Mission Statement
Root cause
Motivators/Satisfiers
Brainstorming
12. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Management
Fair Labor Standards Act (FLSA)
Motivators/Satisfiers
Budget
13. A process of working with and through others to get a significant task or project completed
Involuntary termination
Professional Development
Delegation
Preventable crisis
14. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Strategic priority
Agenda
Problem-solving team
Networking
15. The receiver's process of translating the sender's message into a meaningful form
Decoding
Facilitator
Management
Evacuation
16. The person for whom the communication is intended
Self-directed teams
Vision Statement
Negotiation
Information receiver
17. A report written by management reiterating the problem and its solution
Documentation
Covers
Performance standard
Sales projections
18. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Delegation
Budget
Information receiver
19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Crew schedule
Problem-solving team
Planning
Sexual harassment
20. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Supporting
Brainstorming meetings
Involuntary termination
Budget
21. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Mediation
Communication
Formal communication
Work styles
22. A list of topics that will be reviewed or dealt with at a meeting
Internal communication
Favoritism
Arbitration
Agenda
23. Serve as a set of standards by which an organization operates
Cross-training
Value Statement
Wage
Storming
24. An assembly of people for the purpose of discussing or making decisions about some topics
Value Statement
Facilitator
Interpersonal communication
Meeting
25. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Principles
Sexual harassment
Encoding
Performance review cycles
26. Statements of desired results
Evacuation
Bonuses
Goal
Alternative
27. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Control
Informal communication
Cross-training
Negotiation
28. Uses a definite format that involves a set of questions to chart the employee's response
Noncontrollable costs
Structured exit interview
Arbitration
Master schedule
29. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Workplace Ethics
Collective bargaining agreement
Cross-training
Voluntary termination
30. A conversation without prepared questions
Nepotism
Salaries
Interfunctional team
Unstructured exit interview
31. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Stress
Nonverbal communication
Unstructured exit interview
Sales projections
32. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Evacuation
Collective bargaining agreement
Contingency plan
Performance review cycles
33. Discussion between involved people with the goal of reaching an agreement that both can accept
Performing
Negotiation
Action meetings
Benchmark
34. Costs that management can control
Problem
Controllable costs
Teamwork
Action item
35. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Organizational goals
Communication
Delegation
36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Cross-functional team
Minutes
Controllable costs
Networking
37. These objectives link to the organizational goals and help produce the desired outcome
Benchmark
Problem-solving model
Fair Labor Standards Act (FLSA)
Departmental/team objectives
38. All aspects of the project are evaluated
Information receiver
Debrief meeting
Delegation
Facilitator
39. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Motivation
Problem-solving meetings
Favoritism
Individual performance of objectives
40. The degree of responsibility an individual has to an activity
Accountability
Action item
Work styles
Payroll standards
41. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Problem-solving meetings
Benchmark
Media policy
42. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Federal-State Unemployment Compensation Laws
Contingency plan
Objective
Management
43. Describes what an organization wants to become and why it exists
Vision Statement
Alternative
Payroll standards
Terminable acts
44. The act of identifying with the feelings - thoughts - or attitudes of another person
Fair Labor Standards Act (FLSA)
Interfunctional team
Progressive disciplinary action
Empathy
45. Personal characteristics that are work-related
Work styles
Organizational communication
Fair Labor Standards Act (FLSA)
Performing
46. Any sound that interferes with clear reception
Action item
Historical sales information
Interpersonal communication
Environmental noise
47. The procedure and guidelines for employees to follow when they want time off from work
Cross-functional team
Interpersonal communication
Time-off request policy
Decoding
48. Represent a select few of the highest concerns of the company
Sales projections
Strategic priority
Minutes
Management
49. Meetings that share communication
Brainstorming
Information meetings
Management schedule
Interfunctional team
50. Sees team members settling their differences and developing more cohesive and trusting work relationships
Next steps
Floaters
Norming
Covers