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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes what an organization wants to become and why it exists
Core values
Work styles
Action plan
Vision Statement
2. To explore all of a problem's potential causes
Professional Development
Standard
Inclusion
Problem-solving model
3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Problem solving
Performance review cycles
SWOT analysis
4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Voluntary termination
Agenda
Professionalism
Storming
5. A catastrophe that cannot be stopped from happening
Master schedule
Problem-solving model
Arbitration
Unpreventable crisis
6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Interfunctional team
Mediation
Forming
Minutes
7. A strategy to share information that the receiver would not normally know
Inclusion
Root cause
Performance review cycles
Self-disclosure
8. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Evacuation
Warm-up activity
Family and Medical Leave Act (FMLA)
9. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Personal treatment
Stress
Facilitator
Delegation
10. A standard by which something can be measured or judged
Documentation
Problem-solving model
Family and Medical Leave Act (FMLA)
Benchmark
11. An event that happens without warning and normally affects a number of people
Ground rules
Alternative
Crisis
Management schedule
12. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Action item
Inclusion
Sexual harassment
13. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Organizational goals
Parking lot
Information sender
Delegation
14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Structured exit interview
Time-off request policy
SWOT analysis
Management
15. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Noncontrollable costs
Certification
Root cause
Networking
16. Guidelines for conduct that have enduring and lasting value to a society or organization
Next steps
Principles
Terminable acts
Motivators/Satisfiers
17. The process of removing customers and employees from the premises when a crisis occurs
Value Statement
Nonverbal communication
Performance standard
Evacuation
18. The environment that a message travels through
Bonuses
Message context
Employee absence policy
Shift leaders
19. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Budget
Shift leaders
Salaries
Informal communication
20. Personal characteristics that are work-related
Work styles
Brainstorming
Benchmark
Compensation
21. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Compensation
Spin
Motivation
Decoding
22. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Standard
Planning
Forming
Unpreventable crisis
23. Refers to the need to feel a part of a group
Federal-State Unemployment Compensation Laws
Communication
Compensation
Inclusion
24. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Organizational goals
Voluntary termination
Storming
25. Serve as a set of standards by which an organization operates
Information receiver
Delegation
Value Statement
Empathy
26. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Deployment chart
Sales projections
Unstructured exit interview
27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Arbitration
Work styles
Organizational communication
Alternative
28. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Spin
Networking
Sexual harassment
Workplace Ethics
29. A meeting between the employer and employee when the employee leaves the company
Stress Management
Stress
Exit interview
Norming
30. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Self-directed teams
Parking lot
Directing
31. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Facilitator
Informal communication
Parking lot
32. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Crew schedule
Directing
Stress
Environmental noise
33. All aspects of the project are evaluated
Goal
Self-disclosure
Parking lot
Debrief meeting
34. The budgeted dollar amount for each type of cost
Information meetings
Information receiver
Standard
Progressive disciplinary action
35. Created for the specific purpose of solving an immediate problem
Crew schedule
Problem-solving team
Controllable costs
Merit pay
36. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Budget
Nonverbal communication
Encoding
37. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Next steps
Action plan
Information receiver
38. Team members can analyze and solve problems effectively together
Performing
Workplace Ethics
Stress
Standard
39. A potential solution to a problem
Informal communication
Brainstorming meetings
Alternative
Time-off request policy
40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Principles
Objective
Performing
Storming
41. Meetings that share communication
Parking lot
Wage
Management schedule
Information meetings
42. Providing encouragement - listening more than telling - and promoting team discussions
Performance standard
Team
Payroll standards
Supporting
43. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Decoding
Ground rules
Scheduling
Semivariable costs
44. Dollar amounts in addition to the regular wage and salary
Message channel
Workplace Ethics
Time Management
Bonuses
45. A conversation without prepared questions
Unstructured exit interview
Structured exit interview
Fair Labor Standards Act (FLSA)
Brainstorming
46. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Spin
Affection
Networking
47. A template used for creating weekly employee schedules
Delegation
Time-off request policy
Crew schedule
Master schedule
48. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Action plan
Brainstorming meetings
Debrief meeting
49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Environmental noise
Action meetings
Mediation
Problem solving
50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Crew schedule
Wage
Core values