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HRI Certification
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings that share communication
Information meetings
Individual performance of objectives
Networking
Inclusion
2. The degree of responsibility an individual has to an activity
Floaters
Organizational communication
Principles
Accountability
3. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Message channel
Problem-solving team
Exit interview
4. A catastrophe that can be precluded from happening
Networking
Problem-solving model
Preventable crisis
Merit pay
5. Statements of desired results
Call/emergency meetings
Goal
Work styles
Vision Statement
6. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Stress
Ground rules
Cross-functional team
Sales projections
7. The originator and developer of the information that will be communicated
Information sender
Message
Arbitration
Problem solving
8. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Covers
Mentor
Minutes
9. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Master schedule
Forming
Controllable costs
Benchmark
10. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Time-off request policy
Communication
Professionalism
Contact list
11. Govern unemployment compensation
Cross-functional team
Problem-solving team
Scheduling
Federal-State Unemployment Compensation Laws
12. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Mentor
Organizational communication
Nepotism
Management
13. Occurs when an employee - of his or her own free will - decides to leave an organization
Next steps
Listening
Payroll standards
Voluntary termination
14. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Interfunctional team
Workplace Ethics
Delegation
15. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
SWOT analysis
Interpersonal communication
Action item
Ground rules
16. The budgeted dollar amount for each type of cost
Documentation
Covers
Standard
Warm-up activity
17. The medium through which the message will be communicated
Standard
Message channel
Mission Statement
Personal treatment
18. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Communication
Teamwork
Facilitator
Strategic priority
19. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Internal communication
Interpersonal communication
Cross-training
Self-directed teams
20. A specific description or statement of what a manager wants to achieve
Objective
Nepotism
Terminable acts
Workplace Ethics
21. Expand the responsibilities of a particular group of employees
Deployment chart
Scheduling
Core values
Interfunctional team
22. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Informal communication
Next steps
Minutes
Compensation
23. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Message context
Value Statement
Problem solving
Control
24. An event that happens without warning and normally affects a number of people
Terminable acts
Crisis
Control
Cross-functional team
25. Someone who assists in making the meeting run easier
Accountability
Debrief meeting
Minutes
Facilitator
26. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Personal treatment
Stress
Brainstorming
Master schedule
27. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Call/emergency meetings
Performance standard
Problem-solving model
28. Represent a select few of the highest concerns of the company
Debrief meeting
Alternative
Call/emergency meetings
Strategic priority
29. Discussion between involved people with the goal of reaching an agreement that both can accept
Nepotism
Alternative
Negotiation
Budget
30. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Master schedule
Brainstorming meetings
Compensation
Fair Labor Standards Act (FLSA)
31. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Information receiver
Conflict resolution
Stress
32. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Internal communication
Information meetings
Media policy
33. The execution of processes and the use of tools that increase a person's efficiency and productivity
Cross-functional team
Budget
Salaries
Time Management
34. A potential solution to a problem
Warm-up activity
Contingency plan
Alternative
Inclusion
35. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Agenda
Value Statement
Fair Labor Standards Act (FLSA)
Work styles
36. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Storming
Stress Management
Compensation
Cross-training
37. A question or situation that needs an answer or a solution
Cross-training
Problem
Self-disclosure
Negotiation
38. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Employee absence policy
Teamwork
Information meetings
SWOT analysis
39. A report written by management reiterating the problem and its solution
Problem
Personal treatment
Spin
Documentation
40. Meals to be served
Time-off request policy
Storming
Covers
Unpreventable crisis
41. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Encoding
Environmental noise
Family and Medical Leave Act (FMLA)
Interpersonal communication
42. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Norming
Mediation
Interpersonal communication
Crew schedule
43. Simply an account of past sales volumes in a foodservice operation
Interpersonal communication
Historical sales information
Accountability
Inclusion
44. Refers to the need to feel a part of a group
Involuntary termination
Sales projections
Bonuses
Inclusion
45. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Information meetings
Mediation
Media policy
Problem solving
46. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Organizational communication
Affection
Management
47. These goals focus on broad statements of what the organization as a whole wants to achieve
Formal communication
Value Statement
Family and Medical Leave Act (FMLA)
Organizational goals
48. Created for the specific purpose of solving an immediate problem
Problem-solving team
Benchmark
Information receiver
Strategic priority
49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Voluntary termination
Vision Statement
Payroll standards
Networking
50. To plan or appoint employees to work at a certain time and date
Sexual harassment
Scheduling
Objective
Information receiver
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