Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main connection between the sender and receiver






2. A criterion set by management that measures the quality and quantity of an employee's work






3. The medium through which the message will be communicated






4. These goals focus on broad statements of what the organization as a whole wants to achieve






5. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






6. The environment that a message travels through






7. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






8. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






9. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






10. The procedure and guidelines for employees to follow when they want time off from work






11. Personal characteristics that are work-related






12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






13. A strategy to share information that the receiver would not normally know






14. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






15. The many expressions and movements of a speaker that convey additional information about the message being given






16. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






18. Any message presented to staff to create a cohesive and productive workforce






19. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






20. A process of working with and through others to get a significant task or project completed






21. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






22. Simply an account of past sales volumes in a foodservice operation






23. A meeting between the employer and employee when the employee leaves the company






24. Represent a select few of the highest concerns of the company






25. Intact work units of a small group of employees who manage many daily operational issues with little supervision






26. Actions by an employee that typically cause immediate termination






27. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






28. A group of individuals who operate as a unit for an assigned task or goal






29. A chart that shows employees what days and hours they are expected to work






30. Factors that incite an employee to put out more effort and enthusiasm for his or her job






31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






32. Describes what an organization wants to become and why it exists






33. A catastrophe that cannot be stopped from happening






34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






35. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






36. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






37. A specific point associated with an agenda item that needs some type of action performed






38. A list of topics that will be reviewed or dealt with at a meeting






39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






40. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






41. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






43. A potential solution to a problem






44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






46. Set by management to ensure the operation's profitability






47. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






48. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






49. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






50. An additional sum paid to an employee whose work is superior and whose services are valued