Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to develop relationships with people as individuals or in groups






2. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






3. The process of removing customers and employees from the premises when a crisis occurs






4. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






5. Providing encouragement - listening more than telling - and promoting team discussions






6. Serve as a set of standards by which an organization operates






7. The degree of responsibility an individual has to an activity






8. These goals focus on broad statements of what the organization as a whole wants to achieve






9. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






11. A catastrophe that cannot be stopped from happening






12. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






13. A process of working with and through others to get a significant task or project completed






14. Being unfairly partial to one or more employees






15. An event that happens without warning and normally affects a number of people






16. Refines the vision statement by stating the purpose of the organization to employees and customers






17. A quick - interactive activity that prepares people to focus on the meeting and its objectives






18. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






19. Meetings involving a group or team whose purpose is to tackle a problem






20. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






21. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






22. All types of wages combined with other rewards or benefits that the employee receives as part of a package






23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






24. A chart that shows which days and times the management staff is expected to work






25. A chart that shows employees what days and hours they are expected to work






26. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






27. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






28. Any sound that interferes with clear reception






29. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






30. The originator and developer of the information that will be communicated






31. An additional sum paid to an employee whose work is superior and whose services are valued






32. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






33. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






34. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






35. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






36. Expand the responsibilities of a particular group of employees






37. Represent a select few of the highest concerns of the company






38. A strategy of steps to carry out so that a problem does not recur






39. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






40. Personal characteristics that are work-related






41. The act of identifying with the feelings - thoughts - or attitudes of another person






42. Guidelines for conduct that have enduring and lasting value to a society or organization






43. An estimate of future sales based on historical sales records and other information viewed as relevant by management






44. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






45. The execution of processes and the use of tools that increase a person's efficiency and productivity






46. A question or situation that needs an answer or a solution






47. A catastrophe that can be precluded from happening






48. Describes what an organization wants to become and why it exists






49. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year