Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses a definite format that involves a set of questions to chart the employee's response






2. Discussion between involved people with the goal of reaching an agreement that both can accept






3. The process of removing customers and employees from the premises when a crisis occurs






4. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






5. Someone who can play the role of a wise advisor for you






6. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






7. A catastrophe that can be precluded from happening






8. Personal characteristics that are work-related






9. The budgeted dollar amount for each type of cost






10. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






11. A chart that shows employees what days and hours they are expected to work






12. Meetings that share communication






13. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






15. An event that happens without warning and normally affects a number of people






16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






17. Providing encouragement - listening more than telling - and promoting team discussions






18. A strategy of steps to carry out so that a problem does not recur






19. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






20. Brief meetings in which the goal is to decide and commit to action






21. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






23. A chart that shows which days and times the management staff is expected to work






24. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






26. The degree of responsibility an individual has to an activity






27. The originator and developer of the information that will be communicated






28. These objectives link to the organizational goals and help produce the desired outcome






29. Describes what an organization wants to become and why it exists






30. A quick - interactive activity that prepares people to focus on the meeting and its objectives






31. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






32. Refers to the need to develop relationships with people as individuals or in groups






33. Shows which job classifications are essential or primary to staff and which are secondary






34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






35. Guidelines and procedures that explain how employees must notify management if they are unable to work






36. The medium through which the message will be communicated






37. Costs that management cannot control






38. Serve as a set of standards by which an organization operates






39. Statements of desired results






40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






41. A catastrophe that cannot be stopped from happening






42. Any sound that interferes with clear reception






43. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






44. Occurs when an employee - of his or her own free will - decides to leave an organization






45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






46. Team members can analyze and solve problems effectively together






47. A process of working with and through others to get a significant task or project completed






48. A question or situation that needs an answer or a solution






49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






50. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate