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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Standard
Structured exit interview
Message
Directing
2. Created for the specific purpose of solving an immediate problem
Problem-solving team
Decoding
Principles
Nonverbal communication
3. Developing the message to be sent
Time Management
Nonverbal communication
Encoding
Problem-solving model
4. A template used for creating weekly employee schedules
Information receiver
Progressive disciplinary action
Master schedule
Debrief meeting
5. A process of working with and through others to get a significant task or project completed
Informal communication
Noncontrollable costs
Message
Delegation
6. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Communication
Floaters
Bonuses
Forming
7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Control
Performance review cycles
Next steps
8. The person for whom the communication is intended
Cross-functional team
Information receiver
Delegation
Problem
9. Refers to the need to develop relationships with people as individuals or in groups
Affection
Floaters
Problem
Stress
10. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Nepotism
Professional Development
Brainstorming meetings
Commissions
11. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Problem solving
Brainstorming meetings
Noncontrollable costs
Personal treatment
12. A conversation without prepared questions
Agenda
Shift leaders
Unpreventable crisis
Unstructured exit interview
13. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Merit pay
Voluntary termination
Minutes
14. Someone who can play the role of a wise advisor for you
Covers
Listening
Personal treatment
Mentor
15. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Sales projections
Action plan
Goal
16. Simply an account of past sales volumes in a foodservice operation
Benchmark
Performing
Storming
Historical sales information
17. A report written by management reiterating the problem and its solution
Documentation
Measurable results
Parking lot
Shift leaders
18. Any message presented to staff to create a cohesive and productive workforce
Wage
Internal communication
Information receiver
Informal communication
19. The sum of activities a person performs to meet goals and/or to further his or her career
Stress
Motivation
Professional Development
Departmental/team objectives
20. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Crew schedule
Sales projections
Motivation
21. A catastrophe that can be precluded from happening
Inclusion
Preventable crisis
Contingency plan
Brainstorming
22. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Historical sales information
Motivation
Sales projections
Evacuation
23. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Fair Labor Standards Act (FLSA)
Floaters
Minutes
Fair Labor Standards Act (FLSA)
24. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Certification
Unpreventable crisis
Progressive disciplinary action
Vision Statement
25. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Preventable crisis
Ground rules
Mentor
26. An additional sum paid to an employee whose work is superior and whose services are valued
Covers
Preventable crisis
Accountability
Merit pay
27. Expand the responsibilities of a particular group of employees
Listening
Networking
Interfunctional team
Employee absence policy
28. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Interpersonal communication
Cross-functional team
Controllable costs
29. A strategy of steps to carry out so that a problem does not recur
Action plan
Federal-State Unemployment Compensation Laws
Organizational goals
Message context
30. The receiver's process of translating the sender's message into a meaningful form
Team
Informal communication
Unpreventable crisis
Decoding
31. To explore all of a problem's potential causes
Networking
Problem-solving model
Storming
Controllable costs
32. Someone who assists in making the meeting run easier
Affection
Standard
Facilitator
Negotiation
33. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Wage
Shift leaders
Documentation
Time Management
34. Serve as a set of standards by which an organization operates
Value Statement
Networking
Information meetings
Benchmark
35. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Favoritism
Storming
Merit pay
36. Refers to the need to exercise leadership and apply authority over others
Departmental/team objectives
Management
Control
Facilitator
37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Structured exit interview
Individual performance of objectives
Brainstorming
38. Describes what an organization wants to become and why it exists
Personal treatment
Work styles
Vision Statement
Departmental/team objectives
39. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Organizational goals
Decoding
Interpersonal communication
40. Providing encouragement - listening more than telling - and promoting team discussions
Action item
Problem
Supporting
Personal treatment
41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Root cause
Floaters
Problem-solving team
Wage
42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Problem-solving model
Organizational communication
Problem
43. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Inclusion
Call/emergency meetings
Delegation
Networking
44. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Listening
Warm-up activity
Directing
Action meetings
45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Historical sales information
Planning
Self-disclosure
Arbitration
46. Meetings involving a group or team whose purpose is to tackle a problem
Environmental noise
Problem-solving meetings
Benchmark
Documentation
47. The degree of responsibility an individual has to an activity
Accountability
Information sender
Forming
Action plan
48. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Work styles
Formal communication
Scheduling
Information meetings
49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Contingency plan
Professionalism
Motivators/Satisfiers
Inclusion
50. A criterion set by management that measures the quality and quantity of an employee's work
Principles
Networking
Performance standard
Merit pay