SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed
Organizational goals
Information meetings
Action item
Structured exit interview
2. The action or situation that initiates the problem
Ground rules
Root cause
Deployment chart
Environmental noise
3. Govern unemployment compensation
Departmental/team objectives
Management schedule
Noncontrollable costs
Federal-State Unemployment Compensation Laws
4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Payroll standards
Empathy
Floaters
Forming
5. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Voluntary termination
Planning
Standard
Core values
6. A chart that shows employees what days and hours they are expected to work
Conflict resolution
Crew schedule
Directing
Warm-up activity
7. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Problem
Performance review cycles
Professional Development
Wage
8. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Value Statement
Nepotism
Fair Labor Standards Act (FLSA)
Interpersonal communication
9. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Unpreventable crisis
Problem
Involuntary termination
Performance review cycles
10. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Arbitration
Semivariable costs
Teamwork
Problem
11. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Unstructured exit interview
Self-directed teams
Problem solving
Evacuation
12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Historical sales information
Call/emergency meetings
Measurable results
Supporting
13. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Organizational communication
Warm-up activity
Networking
Workplace Ethics
14. A list of topics that will be reviewed or dealt with at a meeting
Call/emergency meetings
Encoding
Storming
Agenda
15. Refers to the need to feel a part of a group
Value Statement
Internal communication
Inclusion
Scheduling
16. A specific description or statement of what a manager wants to achieve
Media policy
Action meetings
Spin
Objective
17. Any sound that interferes with clear reception
Problem-solving team
Environmental noise
Problem-solving model
Performance review cycles
18. These objectives link to the organizational goals and help produce the desired outcome
Terminable acts
Fair Labor Standards Act (FLSA)
Information sender
Departmental/team objectives
19. An event that happens without warning and normally affects a number of people
Crisis
Cross-functional team
Brainstorming
Problem-solving model
20. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Family and Medical Leave Act (FMLA)
Sales projections
Goal
Communication
21. Describes what an organization wants to become and why it exists
Bonuses
Cross-training
Message channel
Vision Statement
22. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Terminable acts
Networking
Listening
23. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Sexual harassment
Performance standard
Directing
Communication
24. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Call/emergency meetings
Brainstorming
Fair Labor Standards Act (FLSA)
Progressive disciplinary action
25. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Crisis
Professional Development
Certification
Communication
26. Meals to be served
Covers
Root cause
Problem-solving team
Parking lot
27. Guidelines for conduct that have enduring and lasting value to a society or organization
Contingency plan
Arbitration
Principles
Crew schedule
28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Control
Progressive disciplinary action
Favoritism
Arbitration
29. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Message
Management
Mediation
Involuntary termination
30. The main connection between the sender and receiver
Motivators/Satisfiers
Message
Affection
Performing
31. Costs that management can control
Controllable costs
Organizational communication
Negotiation
Individual performance of objectives
32. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Work styles
Nepotism
Interpersonal communication
33. Developing the message to be sent
Collective bargaining agreement
Shift leaders
Encoding
Team
34. An additional sum paid to an employee whose work is superior and whose services are valued
Conflict resolution
Merit pay
Encoding
Deployment chart
35. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Work styles
Family and Medical Leave Act (FMLA)
Exit interview
36. A chart that shows which days and times the management staff is expected to work
Wage
Contact list
Action plan
Management schedule
37. The many expressions and movements of a speaker that convey additional information about the message being given
Problem
Debrief meeting
Budget
Nonverbal communication
38. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Controllable costs
Individual performance of objectives
Warm-up activity
39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Evacuation
Media policy
Motivation
Storming
40. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Fair Labor Standards Act (FLSA)
Personal treatment
Motivators/Satisfiers
Control
41. Occurs when an employee - of his or her own free will - decides to leave an organization
Warm-up activity
Problem-solving meetings
Voluntary termination
Action item
42. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Certification
Warm-up activity
Contingency plan
Fair Labor Standards Act (FLSA)
43. Personal characteristics that are work-related
Call/emergency meetings
Work styles
Management
Goal
44. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Covers
Sexual harassment
Problem-solving team
45. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Forming
Negotiation
Teamwork
46. Represent a select few of the highest concerns of the company
Problem solving
Semivariable costs
Strategic priority
Control
47. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Sales projections
Minutes
Inclusion
Favoritism
48. Serve as a set of standards by which an organization operates
Value Statement
Accountability
Performance standard
Time Management
49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Goal
Fair Labor Standards Act (FLSA)
Professionalism
Salaries
50. The receiver's process of translating the sender's message into a meaningful form
Minutes
Goal
Planning
Decoding