Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. The receiver's process of translating the sender's message into a meaningful form






3. Costs that management can control






4. Expand the responsibilities of a particular group of employees






5. Being unfairly partial to one or more employees






6. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






7. The sum of activities a person performs to meet goals and/or to further his or her career






8. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






9. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






10. Occurs when an employee - of his or her own free will - decides to leave an organization






11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






12. Intact work units of a small group of employees who manage many daily operational issues with little supervision






13. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






14. Simply stated criteria used to determine whether a goal has been met






15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






16. Serve as a set of standards by which an organization operates






17. Includes key personnel to be notified in the event of a crisis - such as each member of management






18. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






19. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






20. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






21. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






22. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






23. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






24. Set by management to ensure the operation's profitability






25. A criterion set by management that measures the quality and quantity of an employee's work






26. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






27. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






28. Costs that management cannot control






29. Created for the specific purpose of solving an immediate problem






30. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






31. Sees team members settling their differences and developing more cohesive and trusting work relationships






32. Guidelines and procedures that explain how employees must notify management if they are unable to work






33. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






34. Shows which job classifications are essential or primary to staff and which are secondary






35. Factors that incite an employee to put out more effort and enthusiasm for his or her job






36. Dollar amounts in addition to the regular wage and salary






37. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






39. To plan or appoint employees to work at a certain time and date






40. A catastrophe that can be precluded from happening






41. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






42. A chart that shows employees what days and hours they are expected to work






43. The medium through which the message will be communicated






44. The action or situation that initiates the problem






45. A report written by management reiterating the problem and its solution






46. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






47. Tend to be associated with management positions since they are fixed dollar amounts for compensation






48. Refers to the need to develop relationships with people as individuals or in groups






49. The main connection between the sender and receiver






50. Govern unemployment compensation