Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A conversation without prepared questions






2. Sees team members settling their differences and developing more cohesive and trusting work relationships






3. Serve as a set of standards by which an organization operates






4. An event that happens without warning and normally affects a number of people






5. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






6. Dollar amounts in addition to the regular wage and salary






7. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






8. A group of individuals who operate as a unit for an assigned task or goal






9. The budgeted dollar amount for each type of cost






10. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






11. The main connection between the sender and receiver






12. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






13. Any message presented to staff to create a cohesive and productive workforce






14. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






15. Occurs when an employee - of his or her own free will - decides to leave an organization






16. Created for the specific purpose of solving an immediate problem






17. A catastrophe that cannot be stopped from happening






18. To explore all of a problem's potential causes






19. A meeting between the employer and employee when the employee leaves the company






20. Someone who assists in making the meeting run easier






21. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






22. A strategy to share information that the receiver would not normally know






23. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






24. A quick - interactive activity that prepares people to focus on the meeting and its objectives






25. A report written by management reiterating the problem and its solution






26. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






27. The degree of responsibility an individual has to an activity






28. The person for whom the communication is intended






29. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






30. Discussion between involved people with the goal of reaching an agreement that both can accept






31. Putting a positive thought into the public's mind following a negative situation






32. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






33. Guidelines and procedures that explain how employees must notify management if they are unable to work






34. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






35. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






36. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






37. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






38. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






39. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






40. Simply stated criteria used to determine whether a goal has been met






41. A chart that shows employees what days and hours they are expected to work






42. A catastrophe that can be precluded from happening






43. Meals to be served






44. Refines the vision statement by stating the purpose of the organization to employees and customers






45. Describes what an organization wants to become and why it exists






46. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






47. The action or situation that initiates the problem






48. These goals focus on broad statements of what the organization as a whole wants to achieve






49. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






50. Costs that management can control