Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that incite an employee to put out more effort and enthusiasm for his or her job






2. Occurs when an employee - of his or her own free will - decides to leave an organization






3. Meetings involving a group or team whose purpose is to tackle a problem






4. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






5. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






6. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






7. A strategy to share information that the receiver would not normally know






8. The main connection between the sender and receiver






9. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






10. An additional sum paid to an employee whose work is superior and whose services are valued






11. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






12. Set by management to ensure the operation's profitability






13. The action or situation that initiates the problem






14. Includes key personnel to be notified in the event of a crisis - such as each member of management






15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






16. A meeting between the employer and employee when the employee leaves the company






17. A strategy of steps to carry out so that a problem does not recur






18. Guidelines and procedures that explain how employees must notify management if they are unable to work






19. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






21. Tend to be associated with management positions since they are fixed dollar amounts for compensation






22. The person for whom the communication is intended






23. Any sound that interferes with clear reception






24. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






25. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






26. An assembly of people for the purpose of discussing or making decisions about some topics






27. Refines the vision statement by stating the purpose of the organization to employees and customers






28. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






30. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






31. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






32. Meetings that share communication






33. Simply an account of past sales volumes in a foodservice operation






34. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






35. A list of topics that will be reviewed or dealt with at a meeting






36. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






37. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






38. A catastrophe that cannot be stopped from happening






39. Refers to the need to develop relationships with people as individuals or in groups






40. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






41. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






42. The budgeted dollar amount for each type of cost






43. To explore all of a problem's potential causes






44. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






45. Team members can analyze and solve problems effectively together






46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






47. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






48. Brief meetings in which the goal is to decide and commit to action






49. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






50. Costs that management can control