Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






2. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






3. Set by management to ensure the operation's profitability






4. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






5. A specific point associated with an agenda item that needs some type of action performed






6. Any sound that interferes with clear reception






7. Govern unemployment compensation






8. Created for the specific purpose of solving an immediate problem






9. Developing the message to be sent






10. To explore all of a problem's potential causes






11. A process of working with and through others to get a significant task or project completed






12. The action or situation that initiates the problem






13. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






14. The procedure and guidelines for employees to follow when they want time off from work






15. A strategy to share information that the receiver would not normally know






16. Meetings involving a group or team whose purpose is to tackle a problem






17. A method of collecting ideas from all participants without criticism or judgment






18. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






19. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






20. A question or situation that needs an answer or a solution






21. Uses a definite format that involves a set of questions to chart the employee's response






22. Putting a positive thought into the public's mind following a negative situation






23. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






24. The many expressions and movements of a speaker that convey additional information about the message being given






25. The environment that a message travels through






26. A group of individuals who operate as a unit for an assigned task or goal






27. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






28. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






29. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






30. The standards of conduct or set of values and principles an individual or organization applies to work






31. Providing encouragement - listening more than telling - and promoting team discussions






32. Personal characteristics that are work-related






33. To plan or appoint employees to work at a certain time and date






34. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






35. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






36. The main connection between the sender and receiver






37. The process of removing customers and employees from the premises when a crisis occurs






38. A conversation without prepared questions






39. Occurs when an employee - of his or her own free will - decides to leave an organization






40. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






41. Dollar amounts in addition to the regular wage and salary






42. Statements of desired results






43. A specific description or statement of what a manager wants to achieve






44. Refines the vision statement by stating the purpose of the organization to employees and customers






45. A quick - interactive activity that prepares people to focus on the meeting and its objectives






46. The sum of activities a person performs to meet goals and/or to further his or her career






47. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






48. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






49. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






50. Actions by an employee that typically cause immediate termination