Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the need to feel a part of a group






2. The environment that a message travels through






3. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






4. A conversation without prepared questions






5. Dollar amounts in addition to the regular wage and salary






6. Team members can analyze and solve problems effectively together






7. A specific point associated with an agenda item that needs some type of action performed






8. Brief meetings in which the goal is to decide and commit to action






9. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






10. The act of identifying with the feelings - thoughts - or attitudes of another person






11. A method of collecting ideas from all participants without criticism or judgment






12. The originator and developer of the information that will be communicated






13. The budgeted dollar amount for each type of cost






14. These objectives link to the organizational goals and help produce the desired outcome






15. The receiver's process of translating the sender's message into a meaningful form






16. Serve as a set of standards by which an organization operates






17. A chart that shows employees what days and hours they are expected to work






18. Providing encouragement - listening more than telling - and promoting team discussions






19. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






20. A list of topics that will be reviewed or dealt with at a meeting






21. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






22. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






23. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






25. The person for whom the communication is intended






26. Someone who can play the role of a wise advisor for you






27. Meetings involving a group or team whose purpose is to tackle a problem






28. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






29. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






30. A specific description or statement of what a manager wants to achieve






31. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






32. Intact work units of a small group of employees who manage many daily operational issues with little supervision






33. The action or situation that initiates the problem






34. The process of removing customers and employees from the premises when a crisis occurs






35. A report written by management reiterating the problem and its solution






36. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






37. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






38. Created for the specific purpose of solving an immediate problem






39. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






40. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






41. The standards of conduct or set of values and principles an individual or organization applies to work






42. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






43. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






44. A criterion set by management that measures the quality and quantity of an employee's work






45. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






46. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






47. An additional sum paid to an employee whose work is superior and whose services are valued






48. A process of working with and through others to get a significant task or project completed






49. Sees team members settling their differences and developing more cohesive and trusting work relationships






50. Statements of desired results