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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control






2. Costs that management cannot control






3. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






4. A conversation without prepared questions






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. The main connection between the sender and receiver






7. A method of collecting ideas from all participants without criticism or judgment






8. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






9. The action or situation that initiates the problem






10. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






11. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






12. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






13. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






14. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






15. A question or situation that needs an answer or a solution






16. A specific point associated with an agenda item that needs some type of action performed






17. These objectives link to the organizational goals and help produce the desired outcome






18. A template used for creating weekly employee schedules






19. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






20. The budgeted dollar amount for each type of cost






21. Refines the vision statement by stating the purpose of the organization to employees and customers






22. Serve as a set of standards by which an organization operates






23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






24. Meetings that share communication






25. Refers to the need to develop relationships with people as individuals or in groups






26. Brief meetings in which the goal is to decide and commit to action






27. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






28. To explore all of a problem's potential causes






29. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






30. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






31. A group of individuals who operate as a unit for an assigned task or goal






32. Sees team members settling their differences and developing more cohesive and trusting work relationships






33. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






34. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






35. An estimate of future sales based on historical sales records and other information viewed as relevant by management






36. The originator and developer of the information that will be communicated






37. A report written by management reiterating the problem and its solution






38. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






39. Occurs when an employee - of his or her own free will - decides to leave an organization






40. A potential solution to a problem






41. Meetings involving a group or team whose purpose is to tackle a problem






42. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






43. Refers to the need to exercise leadership and apply authority over others






44. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






45. Meals to be served






46. These goals focus on broad statements of what the organization as a whole wants to achieve






47. The person for whom the communication is intended






48. The environment that a message travels through






49. Any message presented to staff to create a cohesive and productive workforce






50. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion







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Can you answer 50 questions in 15 minutes?


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