Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings that share communication






2. Shows which job classifications are essential or primary to staff and which are secondary






3. The medium through which the message will be communicated






4. Any sound that interferes with clear reception






5. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






6. The standards of conduct or set of values and principles an individual or organization applies to work






7. A group of individuals who operate as a unit for an assigned task or goal






8. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






9. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






10. Refines the vision statement by stating the purpose of the organization to employees and customers






11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






12. Someone who can play the role of a wise advisor for you






13. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






14. The procedure and guidelines for employees to follow when they want time off from work






15. The process of removing customers and employees from the premises when a crisis occurs






16. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






17. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






19. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






20. A chart that shows which days and times the management staff is expected to work






21. Simply an account of past sales volumes in a foodservice operation






22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






23. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






24. Dollar amounts in addition to the regular wage and salary






25. Costs that management cannot control






26. These objectives link to the organizational goals and help produce the desired outcome






27. Simply stated criteria used to determine whether a goal has been met






28. An event that happens without warning and normally affects a number of people






29. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






30. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






31. Someone who assists in making the meeting run easier






32. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






33. Includes key personnel to be notified in the event of a crisis - such as each member of management






34. Costs that management can control






35. The sum of activities a person performs to meet goals and/or to further his or her career






36. Putting a positive thought into the public's mind following a negative situation






37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






38. A specific point associated with an agenda item that needs some type of action performed






39. Refers to the need to exercise leadership and apply authority over others






40. Expand the responsibilities of a particular group of employees






41. A template used for creating weekly employee schedules






42. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






43. Brief meetings in which the goal is to decide and commit to action






44. A criterion set by management that measures the quality and quantity of an employee's work






45. Intact work units of a small group of employees who manage many daily operational issues with little supervision






46. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






47. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






48. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






49. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






50. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization