Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Team members can analyze and solve problems effectively together






2. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






3. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






4. Expand the responsibilities of a particular group of employees






5. The procedure and guidelines for employees to follow when they want time off from work






6. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






7. A catastrophe that cannot be stopped from happening






8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






9. Being unfairly partial to one or more employees






10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






12. Occurs when an employee - of his or her own free will - decides to leave an organization






13. Represent a select few of the highest concerns of the company






14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






15. Costs that management can control






16. Govern unemployment compensation






17. The budgeted dollar amount for each type of cost






18. These goals focus on broad statements of what the organization as a whole wants to achieve






19. An event that happens without warning and normally affects a number of people






20. Providing encouragement - listening more than telling - and promoting team discussions






21. A potential solution to a problem






22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






23. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






25. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






26. Simply an account of past sales volumes in a foodservice operation






27. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






28. A chart that shows which days and times the management staff is expected to work






29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






30. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






32. A catastrophe that can be precluded from happening






33. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






34. Dollar amounts in addition to the regular wage and salary






35. A process of working with and through others to get a significant task or project completed






36. A strategy of steps to carry out so that a problem does not recur






37. An estimate of future sales based on historical sales records and other information viewed as relevant by management






38. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






39. Someone who can play the role of a wise advisor for you






40. A question or situation that needs an answer or a solution






41. Refines the vision statement by stating the purpose of the organization to employees and customers






42. Uses a definite format that involves a set of questions to chart the employee's response






43. Any message presented to staff to create a cohesive and productive workforce






44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






46. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






48. Refers to the need to feel a part of a group






49. Sees team members settling their differences and developing more cohesive and trusting work relationships






50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year