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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






2. Created for the specific purpose of solving an immediate problem






3. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






4. The environment that a message travels through






5. The act of identifying with the feelings - thoughts - or attitudes of another person






6. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






7. To plan or appoint employees to work at a certain time and date






8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






9. The procedure and guidelines for employees to follow when they want time off from work






10. Meetings involving a group or team whose purpose is to tackle a problem






11. All aspects of the project are evaluated






12. The execution of processes and the use of tools that increase a person's efficiency and productivity






13. Someone who assists in making the meeting run easier






14. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






15. A list of topics that will be reviewed or dealt with at a meeting






16. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






17. A chart that shows employees what days and hours they are expected to work






18. A process of working with and through others to get a significant task or project completed






19. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






20. Dollar amounts in addition to the regular wage and salary






21. Any message presented to staff to create a cohesive and productive workforce






22. Team members can analyze and solve problems effectively together






23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






24. The person for whom the communication is intended






25. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






26. A strategy of steps to carry out so that a problem does not recur






27. Refers to the need to exercise leadership and apply authority over others






28. The receiver's process of translating the sender's message into a meaningful form






29. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






31. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






32. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






33. The degree of responsibility an individual has to an activity






34. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






35. A template used for creating weekly employee schedules






36. The standards of conduct or set of values and principles an individual or organization applies to work






37. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






38. Developing the message to be sent






39. Guidelines and procedures that explain how employees must notify management if they are unable to work






40. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






41. The budgeted dollar amount for each type of cost






42. A criterion set by management that measures the quality and quantity of an employee's work






43. A method of collecting ideas from all participants without criticism or judgment






44. Someone who can play the role of a wise advisor for you






45. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






46. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






47. Personal characteristics that are work-related






48. Describes what an organization wants to become and why it exists






49. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






50. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal







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Can you answer 50 questions in 15 minutes?


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