Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given






2. Someone who can play the role of a wise advisor for you






3. The sum of activities a person performs to meet goals and/or to further his or her career






4. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






5. Developing the message to be sent






6. Serve as a set of standards by which an organization operates






7. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






8. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






9. The person for whom the communication is intended






10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






11. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






12. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






13. A specific description or statement of what a manager wants to achieve






14. The environment that a message travels through






15. Govern unemployment compensation






16. Actions by an employee that typically cause immediate termination






17. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






18. The medium through which the message will be communicated






19. An estimate of future sales based on historical sales records and other information viewed as relevant by management






20. A conversation without prepared questions






21. Someone who assists in making the meeting run easier






22. Dollar amounts in addition to the regular wage and salary






23. The receiver's process of translating the sender's message into a meaningful form






24. A process of working with and through others to get a significant task or project completed






25. The main connection between the sender and receiver






26. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






27. Set by management to ensure the operation's profitability






28. These objectives link to the organizational goals and help produce the desired outcome






29. A quick - interactive activity that prepares people to focus on the meeting and its objectives






30. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






31. A specific point associated with an agenda item that needs some type of action performed






32. Refers to the need to feel a part of a group






33. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






34. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






35. Meals to be served






36. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






37. Brief meetings in which the goal is to decide and commit to action






38. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






39. A question or situation that needs an answer or a solution






40. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






42. Discussion between involved people with the goal of reaching an agreement that both can accept






43. A catastrophe that cannot be stopped from happening






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. The degree of responsibility an individual has to an activity






46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






47. Shows which job classifications are essential or primary to staff and which are secondary






48. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






49. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






50. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation