Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






2. The many expressions and movements of a speaker that convey additional information about the message being given






3. A catastrophe that cannot be stopped from happening






4. A report written by management reiterating the problem and its solution






5. Dollar amounts in addition to the regular wage and salary






6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






7. Statements of desired results






8. Simply an account of past sales volumes in a foodservice operation






9. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






10. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






11. Shows which job classifications are essential or primary to staff and which are secondary






12. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






13. Actions by an employee that typically cause immediate termination






14. Meetings that share communication






15. The sum of activities a person performs to meet goals and/or to further his or her career






16. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






17. Being unfairly partial to one or more employees






18. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






19. Includes key personnel to be notified in the event of a crisis - such as each member of management






20. The action or situation that initiates the problem






21. A specific point associated with an agenda item that needs some type of action performed






22. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






23. Discussion between involved people with the goal of reaching an agreement that both can accept






24. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






25. The originator and developer of the information that will be communicated






26. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






27. The process of removing customers and employees from the premises when a crisis occurs






28. The procedure and guidelines for employees to follow when they want time off from work






29. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






30. Created for the specific purpose of solving an immediate problem






31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






32. Refers to the need to feel a part of a group






33. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






34. Expand the responsibilities of a particular group of employees






35. A method of collecting ideas from all participants without criticism or judgment






36. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






37. Serve as a set of standards by which an organization operates






38. Team members can analyze and solve problems effectively together






39. The budgeted dollar amount for each type of cost






40. Putting a positive thought into the public's mind following a negative situation






41. An event that happens without warning and normally affects a number of people






42. Intact work units of a small group of employees who manage many daily operational issues with little supervision






43. Costs that management can control






44. A question or situation that needs an answer or a solution






45. Personal characteristics that are work-related






46. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






47. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






48. A chart that shows employees what days and hours they are expected to work






49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






50. Refers to the need to exercise leadership and apply authority over others