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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The environment that a message travels through
Unstructured exit interview
Management schedule
Exit interview
Message context
2. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Listening
Formal communication
Root cause
3. The person for whom the communication is intended
Information receiver
Structured exit interview
Environmental noise
Delegation
4. A specific description or statement of what a manager wants to achieve
Professional Development
Cross-training
Empathy
Objective
5. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Contact list
Historical sales information
Shift leaders
Certification
6. The main connection between the sender and receiver
Master schedule
Brainstorming
Message
Cross-functional team
7. A potential solution to a problem
Alternative
Professional Development
Action plan
Norming
8. Personal characteristics that are work-related
Environmental noise
Work styles
Self-directed teams
Delegation
9. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Problem-solving model
Personal treatment
Informal communication
Call/emergency meetings
10. Sees team members settling their differences and developing more cohesive and trusting work relationships
Mediation
Norming
Personal treatment
Time-off request policy
11. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Crisis
Favoritism
Work styles
Nepotism
12. Brief meetings in which the goal is to decide and commit to action
Self-directed teams
Conflict resolution
Value Statement
Action meetings
13. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Directing
Control
Debrief meeting
Value Statement
14. Discussion between involved people with the goal of reaching an agreement that both can accept
Decoding
Negotiation
Cross-functional team
Commissions
15. A report written by management reiterating the problem and its solution
Sexual harassment
Documentation
Cross-functional team
Commissions
16. Serve as a set of standards by which an organization operates
Communication
Value Statement
Internal communication
Message channel
17. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Individual performance of objectives
Information receiver
Professionalism
Voluntary termination
18. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Documentation
Individual performance of objectives
Scheduling
19. Being unfairly partial to one or more employees
Motivators/Satisfiers
Favoritism
Vision Statement
Historical sales information
20. The originator and developer of the information that will be communicated
Measurable results
Information sender
Conflict resolution
Brainstorming meetings
21. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Employee absence policy
Individual performance of objectives
Crew schedule
Merit pay
22. Actions by an employee that typically cause immediate termination
Brainstorming meetings
SWOT analysis
Documentation
Terminable acts
23. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Cross-functional team
Motivators/Satisfiers
Next steps
Message context
24. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Unpreventable crisis
Root cause
Conflict resolution
Delegation
25. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Meeting
Master schedule
Negotiation
26. The many expressions and movements of a speaker that convey additional information about the message being given
Value Statement
Preventable crisis
Nonverbal communication
Family and Medical Leave Act (FMLA)
27. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Time-off request policy
Controllable costs
Problem solving
28. The sum of activities a person performs to meet goals and/or to further his or her career
Delegation
Voluntary termination
Mentor
Professional Development
29. Providing encouragement - listening more than telling - and promoting team discussions
Encoding
Supporting
Time Management
Wage
30. All aspects of the project are evaluated
Shift leaders
Structured exit interview
Noncontrollable costs
Debrief meeting
31. Any sound that interferes with clear reception
Environmental noise
Stress
Controllable costs
Leadership
32. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Exit interview
Family and Medical Leave Act (FMLA)
Performance review cycles
Preventable crisis
33. A specific point associated with an agenda item that needs some type of action performed
Wage
Action item
Structured exit interview
Informal communication
34. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Standard
Stress
Value Statement
Employee absence policy
35. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Media policy
Measurable results
Self-directed teams
36. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Time Management
Arbitration
Cross-training
Agenda
37. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Time-off request policy
Professional Development
Collective bargaining agreement
Organizational communication
38. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Problem-solving model
Motivation
Informal communication
39. Refers to the need to develop relationships with people as individuals or in groups
Debrief meeting
Collective bargaining agreement
Affection
Informal communication
40. Team members can analyze and solve problems effectively together
Strategic priority
Stress Management
Performing
Noncontrollable costs
41. Someone who assists in making the meeting run easier
Facilitator
Benchmark
Historical sales information
Agenda
42. Statements of desired results
Self-directed teams
Goal
Next steps
Norming
43. A chart that shows which days and times the management staff is expected to work
Federal-State Unemployment Compensation Laws
Management schedule
Unpreventable crisis
Self-directed teams
44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Brainstorming
Contingency plan
Documentation
Nepotism
45. The action or situation that initiates the problem
Historical sales information
Information meetings
Conflict resolution
Root cause
46. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Stress Management
Fair Labor Standards Act (FLSA)
Delegation
Certification
47. Guidelines and procedures that explain how employees must notify management if they are unable to work
Cross-functional team
Employee absence policy
Crew schedule
Team
48. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Team
Empathy
Budget
Wage
49. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Environmental noise
Floaters
Strategic priority
SWOT analysis
50. A catastrophe that cannot be stopped from happening
Nepotism
Departmental/team objectives
Unpreventable crisis
Crisis
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