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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of removing customers and employees from the premises when a crisis occurs






2. Created for the specific purpose of solving an immediate problem






3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






4. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






5. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






6. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






7. Costs that management can control






8. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






9. The budgeted dollar amount for each type of cost






10. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






11. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






12. A quick - interactive activity that prepares people to focus on the meeting and its objectives






13. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






14. A specific point associated with an agenda item that needs some type of action performed






15. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






16. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






17. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






19. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






20. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






21. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






22. Uses a definite format that involves a set of questions to chart the employee's response






23. The act of identifying with the feelings - thoughts - or attitudes of another person






24. A catastrophe that cannot be stopped from happening






25. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






26. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






27. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






28. Simply stated criteria used to determine whether a goal has been met






29. All aspects of the project are evaluated






30. Expand the responsibilities of a particular group of employees






31. Meetings involving a group or team whose purpose is to tackle a problem






32. Sees team members settling their differences and developing more cohesive and trusting work relationships






33. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






34. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






35. A chart that shows employees what days and hours they are expected to work






36. The originator and developer of the information that will be communicated






37. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






38. The degree of responsibility an individual has to an activity






39. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






40. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






41. Statements of desired results






42. Set by management to ensure the operation's profitability






43. An event that happens without warning and normally affects a number of people






44. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






45. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






46. To explore all of a problem's potential causes






47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






48. A question or situation that needs an answer or a solution






49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






50. The sum of activities a person performs to meet goals and/or to further his or her career







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Can you answer 50 questions in 15 minutes?


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