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HRI Certification
Start Test
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Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Organizational goals
Certification
Message
Problem
2. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Structured exit interview
Teamwork
Mediation
3. The originator and developer of the information that will be communicated
Information sender
Commissions
Payroll standards
Self-disclosure
4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Nepotism
Listening
Goal
Problem
5. Expand the responsibilities of a particular group of employees
Spin
Interfunctional team
Standard
Stress
6. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Departmental/team objectives
Arbitration
Budget
Problem-solving meetings
7. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Nepotism
Structured exit interview
Next steps
Call/emergency meetings
8. Occurs when an employee - of his or her own free will - decides to leave an organization
Next steps
Storming
Certification
Voluntary termination
9. Refers to the need to develop relationships with people as individuals or in groups
Listening
SWOT analysis
Affection
Information meetings
10. Describes what an organization wants to become and why it exists
Mediation
Delegation
Vision Statement
Professional Development
11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Warm-up activity
Mediation
Progressive disciplinary action
Directing
12. The main connection between the sender and receiver
Self-disclosure
Message
Problem-solving meetings
Compensation
13. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Motivators/Satisfiers
Voluntary termination
Warm-up activity
Management schedule
14. A meeting between the employer and employee when the employee leaves the company
Teamwork
Noncontrollable costs
Exit interview
Informal communication
15. A catastrophe that cannot be stopped from happening
Bonuses
Sexual harassment
Unpreventable crisis
Delegation
16. The act of identifying with the feelings - thoughts - or attitudes of another person
Scheduling
Empathy
Norming
Problem-solving team
17. The budgeted dollar amount for each type of cost
Standard
Planning
Team
Vision Statement
18. Costs that management can control
Controllable costs
Time-off request policy
Information meetings
Personal treatment
19. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Involuntary termination
Measurable results
Fair Labor Standards Act (FLSA)
20. The degree of responsibility an individual has to an activity
Alternative
Leadership
Message channel
Accountability
21. A criterion set by management that measures the quality and quantity of an employee's work
Strategic priority
Mentor
Leadership
Performance standard
22. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Storming
Personal treatment
Collective bargaining agreement
Media policy
23. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Norming
Mediation
Arbitration
Delegation
24. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Decoding
Commissions
Certification
Compensation
25. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Crisis
Mediation
Self-directed teams
Covers
26. A standard by which something can be measured or judged
Organizational communication
Benchmark
Salaries
Contact list
27. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Objective
Cross-training
Terminable acts
Fair Labor Standards Act (FLSA)
28. Putting a positive thought into the public's mind following a negative situation
Noncontrollable costs
Bonuses
Collective bargaining agreement
Spin
29. A process of working with and through others to get a significant task or project completed
Commissions
Delegation
Norming
Standard
30. The procedure and guidelines for employees to follow when they want time off from work
Encoding
Time-off request policy
Deployment chart
Motivators/Satisfiers
31. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Problem solving
Brainstorming
Crew schedule
Contingency plan
32. Meetings that share communication
Management schedule
Ground rules
Accountability
Information meetings
33. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Root cause
Negotiation
Delegation
Interpersonal communication
34. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Stress
Voluntary termination
Compensation
Sexual harassment
35. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Benchmark
Minutes
Forming
Motivators/Satisfiers
36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Warm-up activity
Scheduling
Cross-functional team
Cross-training
37. To explore all of a problem's potential causes
Collective bargaining agreement
Problem-solving team
Accountability
Problem-solving model
38. A strategy to share information that the receiver would not normally know
Self-disclosure
Minutes
Call/emergency meetings
Bonuses
39. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Mentor
Formal communication
Delegation
Information sender
40. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Certification
Motivators/Satisfiers
Leadership
Mission Statement
41. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Message channel
Storming
Inclusion
Noncontrollable costs
42. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Work styles
Listening
Organizational goals
Planning
43. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Master schedule
Message channel
Performance review cycles
Cross-functional team
44. To plan or appoint employees to work at a certain time and date
Action item
Formal communication
Professionalism
Scheduling
45. Represent a select few of the highest concerns of the company
Root cause
Strategic priority
Media policy
Standard
46. These goals focus on broad statements of what the organization as a whole wants to achieve
Semivariable costs
Objective
Information sender
Organizational goals
47. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Strategic priority
Certification
Parking lot
SWOT analysis
48. A chart that shows employees what days and hours they are expected to work
Crew schedule
Next steps
Unstructured exit interview
Terminable acts
49. An event that happens without warning and normally affects a number of people
Professionalism
Crisis
Budget
Standard
50. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Voluntary termination
Sales projections
Debrief meeting
Compensation
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