Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






2. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






3. The main connection between the sender and receiver






4. The action or situation that initiates the problem






5. The process of removing customers and employees from the premises when a crisis occurs






6. Serve as a set of standards by which an organization operates






7. A catastrophe that cannot be stopped from happening






8. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






9. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






10. The originator and developer of the information that will be communicated






11. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






12. Describes what an organization wants to become and why it exists






13. Includes key personnel to be notified in the event of a crisis - such as each member of management






14. A list of topics that will be reviewed or dealt with at a meeting






15. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






16. A question or situation that needs an answer or a solution






17. Govern unemployment compensation






18. A specific description or statement of what a manager wants to achieve






19. The act of identifying with the feelings - thoughts - or attitudes of another person






20. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






21. Someone who can play the role of a wise advisor for you






22. Developing the message to be sent






23. A standard by which something can be measured or judged






24. The many expressions and movements of a speaker that convey additional information about the message being given






25. Team members can analyze and solve problems effectively together






26. A template used for creating weekly employee schedules






27. The standards of conduct or set of values and principles an individual or organization applies to work






28. Dollar amounts in addition to the regular wage and salary






29. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






30. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






31. To plan or appoint employees to work at a certain time and date






32. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






33. Putting a positive thought into the public's mind following a negative situation






34. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






35. An event that happens without warning and normally affects a number of people






36. Intact work units of a small group of employees who manage many daily operational issues with little supervision






37. Refines the vision statement by stating the purpose of the organization to employees and customers






38. A strategy of steps to carry out so that a problem does not recur






39. A method of collecting ideas from all participants without criticism or judgment






40. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






42. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






43. Refers to the need to feel a part of a group






44. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






45. To explore all of a problem's potential causes






46. Providing encouragement - listening more than telling - and promoting team discussions






47. A group of individuals who operate as a unit for an assigned task or goal






48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






49. The receiver's process of translating the sender's message into a meaningful form






50. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week