Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged






2. The medium through which the message will be communicated






3. A specific point associated with an agenda item that needs some type of action performed






4. Simply an account of past sales volumes in a foodservice operation






5. Sees team members settling their differences and developing more cohesive and trusting work relationships






6. Meetings involving a group or team whose purpose is to tackle a problem






7. Someone who assists in making the meeting run easier






8. A criterion set by management that measures the quality and quantity of an employee's work






9. Intact work units of a small group of employees who manage many daily operational issues with little supervision






10. Represent a select few of the highest concerns of the company






11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






13. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






14. The receiver's process of translating the sender's message into a meaningful form






15. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






16. The act of identifying with the feelings - thoughts - or attitudes of another person






17. Someone who can play the role of a wise advisor for you






18. Shows which job classifications are essential or primary to staff and which are secondary






19. The person for whom the communication is intended






20. Refers to the need to exercise leadership and apply authority over others






21. The procedure and guidelines for employees to follow when they want time off from work






22. Simply stated criteria used to determine whether a goal has been met






23. An event that happens without warning and normally affects a number of people






24. Any sound that interferes with clear reception






25. A strategy of steps to carry out so that a problem does not recur






26. A conversation without prepared questions






27. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






28. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






29. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






30. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






31. Statements of desired results






32. Occurs when an employee - of his or her own free will - decides to leave an organization






33. Actions by an employee that typically cause immediate termination






34. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






35. The main connection between the sender and receiver






36. To plan or appoint employees to work at a certain time and date






37. A catastrophe that cannot be stopped from happening






38. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






39. Describes what an organization wants to become and why it exists






40. Uses a definite format that involves a set of questions to chart the employee's response






41. Factors that incite an employee to put out more effort and enthusiasm for his or her job






42. These objectives link to the organizational goals and help produce the desired outcome






43. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






44. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






45. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






46. The action or situation that initiates the problem






47. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






49. The degree of responsibility an individual has to an activity






50. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal