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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows which days and times the management staff is expected to work
Management schedule
Shift leaders
Message context
Negotiation
2. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Information meetings
Arbitration
Certification
Family and Medical Leave Act (FMLA)
3. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Inclusion
Performance review cycles
Directing
4. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Semivariable costs
Budget
Alternative
Directing
5. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Professional Development
Networking
Message context
Self-directed teams
6. Developing the message to be sent
Bonuses
Brainstorming
Professionalism
Encoding
7. Sees team members settling their differences and developing more cohesive and trusting work relationships
Measurable results
Bonuses
Norming
Meeting
8. Meetings that share communication
Information meetings
Standard
Sales projections
Compensation
9. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Commissions
Empathy
Delegation
Collective bargaining agreement
10. The environment that a message travels through
Message context
Mediation
Time-off request policy
Workplace Ethics
11. A chart that shows employees what days and hours they are expected to work
Crew schedule
Principles
Facilitator
Mediation
12. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Minutes
Principles
Certification
Involuntary termination
13. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Internal communication
Problem-solving meetings
Time-off request policy
Problem solving
14. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Root cause
Internal communication
Performance standard
15. A catastrophe that can be precluded from happening
Leadership
Crew schedule
Merit pay
Preventable crisis
16. The person for whom the communication is intended
Information receiver
Progressive disciplinary action
Storming
Cross-functional team
17. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Formal communication
Communication
Nepotism
Benchmark
18. Uses a definite format that involves a set of questions to chart the employee's response
Organizational communication
Strategic priority
Controllable costs
Structured exit interview
19. Shows which job classifications are essential or primary to staff and which are secondary
Brainstorming
Deployment chart
Master schedule
Departmental/team objectives
20. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Debrief meeting
Contingency plan
Arbitration
Compensation
21. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Mission Statement
Warm-up activity
Professional Development
Shift leaders
22. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Semivariable costs
Individual performance of objectives
Sales projections
Commissions
23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Formal communication
Fair Labor Standards Act (FLSA)
Empathy
Cross-training
24. Serve as a set of standards by which an organization operates
Documentation
Problem-solving meetings
Value Statement
Sales projections
25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Nonverbal communication
Covers
Semivariable costs
26. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Professionalism
Noncontrollable costs
Budget
27. Refers to the need to develop relationships with people as individuals or in groups
Affection
Contact list
Information sender
Federal-State Unemployment Compensation Laws
28. Guidelines and procedures that explain how employees must notify management if they are unable to work
Voluntary termination
Deployment chart
Problem
Employee absence policy
29. Any sound that interferes with clear reception
Contact list
Next steps
Employee absence policy
Environmental noise
30. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Planning
Standard
Semivariable costs
Facilitator
31. A report written by management reiterating the problem and its solution
Structured exit interview
Storming
Performance review cycles
Documentation
32. The process of removing customers and employees from the premises when a crisis occurs
Motivators/Satisfiers
Decoding
Vision Statement
Evacuation
33. Someone who assists in making the meeting run easier
Deployment chart
Leadership
Facilitator
Alternative
34. Describes what an organization wants to become and why it exists
Measurable results
Action item
Vision Statement
Exit interview
35. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Team
Family and Medical Leave Act (FMLA)
Directing
Cross-functional team
36. Includes key personnel to be notified in the event of a crisis - such as each member of management
Brainstorming meetings
Problem
Contact list
Motivators/Satisfiers
37. Statements of desired results
Goal
Self-disclosure
Federal-State Unemployment Compensation Laws
Formal communication
38. Personal characteristics that are work-related
Work styles
Exit interview
Deployment chart
Time Management
39. Dollar amounts in addition to the regular wage and salary
Norming
Crew schedule
Measurable results
Bonuses
40. Putting a positive thought into the public's mind following a negative situation
Professionalism
Controllable costs
Ground rules
Spin
41. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Time-off request policy
Encoding
Brainstorming
42. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Leadership
Crisis
Terminable acts
43. The act of identifying with the feelings - thoughts - or attitudes of another person
Teamwork
Salaries
Empathy
Warm-up activity
44. A process of working with and through others to get a significant task or project completed
Delegation
Exit interview
Performing
Deployment chart
45. A conversation without prepared questions
Formal communication
Unstructured exit interview
Arbitration
Norming
46. A strategy to share information that the receiver would not normally know
Internal communication
Parking lot
Self-disclosure
Root cause
47. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Alternative
Vision Statement
Shift leaders
48. A template used for creating weekly employee schedules
Master schedule
Facilitator
Contingency plan
Cross-training
49. The many expressions and movements of a speaker that convey additional information about the message being given
Leadership
Nonverbal communication
Message
Motivation
50. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Objective
Leadership
Voluntary termination
Formal communication
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