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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Debrief meeting
Forming
Control
Commissions
2. Simply stated criteria used to determine whether a goal has been met
Directing
Involuntary termination
Environmental noise
Standard
3. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Principles
Family and Medical Leave Act (FMLA)
Control
Value Statement
4. Refers to the need to feel a part of a group
Inclusion
Meeting
Floaters
Action meetings
5. The execution of processes and the use of tools that increase a person's efficiency and productivity
Negotiation
Time Management
Supporting
Empathy
6. A strategy of steps to carry out so that a problem does not recur
Action plan
Spin
Information meetings
Information sender
7. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Contact list
Minutes
Facilitator
8. Someone who assists in making the meeting run easier
Problem-solving team
Facilitator
Problem
Noncontrollable costs
9. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Federal-State Unemployment Compensation Laws
Preventable crisis
Fair Labor Standards Act (FLSA)
Directing
10. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Decoding
Structured exit interview
Problem solving
Evacuation
11. A standard by which something can be measured or judged
Benchmark
Performance standard
Evacuation
Meeting
12. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Principles
Directing
Noncontrollable costs
Salaries
13. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Payroll standards
Standard
Nonverbal communication
Storming
14. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Accountability
Budget
Nepotism
Informal communication
15. A chart that shows employees what days and hours they are expected to work
Favoritism
Affection
Meeting
Crew schedule
16. Guidelines and procedures that explain how employees must notify management if they are unable to work
Nonverbal communication
Communication
Affection
Employee absence policy
17. The budgeted dollar amount for each type of cost
Evacuation
Standard
Preventable crisis
Salaries
18. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Teamwork
Motivation
Family and Medical Leave Act (FMLA)
Storming
19. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Root cause
Historical sales information
Crew schedule
Performance review cycles
20. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Management schedule
Information meetings
Sexual harassment
Covers
21. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Supporting
Leadership
Message context
Sales projections
22. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Nepotism
Formal communication
Conflict resolution
Certification
23. The many expressions and movements of a speaker that convey additional information about the message being given
Agenda
Nonverbal communication
Norming
Interfunctional team
24. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Bonuses
Networking
Teamwork
25. The person for whom the communication is intended
Information receiver
Brainstorming meetings
Management schedule
Information meetings
26. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Problem-solving model
Exit interview
Problem
Interpersonal communication
27. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Negotiation
Accountability
Core values
Crisis
28. Created for the specific purpose of solving an immediate problem
Media policy
Action item
Problem-solving team
Scheduling
29. A chart that shows which days and times the management staff is expected to work
Standard
Commissions
Teamwork
Management schedule
30. The receiver's process of translating the sender's message into a meaningful form
Strategic priority
Forming
Decoding
Professional Development
31. A strategy to share information that the receiver would not normally know
Performance review cycles
Sales projections
Contact list
Self-disclosure
32. A catastrophe that cannot be stopped from happening
Professional Development
Information meetings
Unpreventable crisis
Budget
33. A criterion set by management that measures the quality and quantity of an employee's work
Encoding
Performance standard
Standard
Empathy
34. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Problem-solving model
Arbitration
Contact list
35. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Departmental/team objectives
Professionalism
Performance review cycles
Value Statement
36. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Sales projections
SWOT analysis
Departmental/team objectives
Communication
37. A question or situation that needs an answer or a solution
Problem
Scheduling
Fair Labor Standards Act (FLSA)
Unpreventable crisis
38. Represent a select few of the highest concerns of the company
Conflict resolution
Compensation
Workplace Ethics
Strategic priority
39. Sees team members settling their differences and developing more cohesive and trusting work relationships
Inclusion
Problem-solving meetings
Norming
Self-directed teams
40. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Sexual harassment
Master schedule
Exit interview
Contingency plan
41. The degree of responsibility an individual has to an activity
Voluntary termination
Accountability
Budget
Call/emergency meetings
42. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Internal communication
Information meetings
Crisis
43. An assembly of people for the purpose of discussing or making decisions about some topics
Teamwork
Cross-training
Norming
Meeting
44. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Delegation
Objective
Storming
45. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Interfunctional team
Professionalism
Evacuation
46. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Floaters
Stress
Motivators/Satisfiers
Core values
47. A meeting between the employer and employee when the employee leaves the company
Exit interview
Message channel
Cross-training
Norming
48. Refers to the need to develop relationships with people as individuals or in groups
Affection
Networking
Value Statement
Commissions
49. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Affection
Facilitator
Terminable acts
50. Costs that management cannot control
Networking
Noncontrollable costs
Management schedule
Information receiver