Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sees team members settling their differences and developing more cohesive and trusting work relationships






2. The receiver's process of translating the sender's message into a meaningful form






3. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






5. These objectives link to the organizational goals and help produce the desired outcome






6. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






7. To explore all of a problem's potential causes






8. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






10. Discussion between involved people with the goal of reaching an agreement that both can accept






11. Uses a definite format that involves a set of questions to chart the employee's response






12. A potential solution to a problem






13. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






14. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






15. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






16. Tend to be associated with management positions since they are fixed dollar amounts for compensation






17. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






18. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






19. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






20. Simply stated criteria used to determine whether a goal has been met






21. A question or situation that needs an answer or a solution






22. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






23. The action or situation that initiates the problem






24. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






25. A catastrophe that can be precluded from happening






26. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






27. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






28. The medium through which the message will be communicated






29. Govern unemployment compensation






30. A criterion set by management that measures the quality and quantity of an employee's work






31. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






36. Represent a select few of the highest concerns of the company






37. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






38. A strategy to share information that the receiver would not normally know






39. Costs that management can control






40. A process of working with and through others to get a significant task or project completed






41. Meals to be served






42. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






43. Actions by an employee that typically cause immediate termination






44. Serve as a set of standards by which an organization operates






45. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






46. The sum of activities a person performs to meet goals and/or to further his or her career






47. The procedure and guidelines for employees to follow when they want time off from work






48. Guidelines and procedures that explain how employees must notify management if they are unable to work






49. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






50. The execution of processes and the use of tools that increase a person's efficiency and productivity