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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Organizational communication
Involuntary termination
Salaries
2. Serve as a set of standards by which an organization operates
Directing
Alternative
Value Statement
Nonverbal communication
3. A meeting between the employer and employee when the employee leaves the company
Professional Development
Problem-solving model
Exit interview
Master schedule
4. The medium through which the message will be communicated
Documentation
Federal-State Unemployment Compensation Laws
Employee absence policy
Message channel
5. To plan or appoint employees to work at a certain time and date
Internal communication
Standard
Teamwork
Scheduling
6. The person for whom the communication is intended
Message context
Information receiver
Favoritism
Vision Statement
7. The originator and developer of the information that will be communicated
Time Management
Management schedule
Information sender
Directing
8. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Shift leaders
Informal communication
Information receiver
Crisis
9. The process of removing customers and employees from the premises when a crisis occurs
Interpersonal communication
Evacuation
Objective
Structured exit interview
10. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Salaries
Deployment chart
Unstructured exit interview
Storming
11. Set by management to ensure the operation's profitability
Employee absence policy
Payroll standards
Controllable costs
Favoritism
12. Refers to the need to develop relationships with people as individuals or in groups
Informal communication
Departmental/team objectives
Budget
Affection
13. Includes key personnel to be notified in the event of a crisis - such as each member of management
Professionalism
Arbitration
Contact list
Favoritism
14. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Action meetings
Stress
Performance review cycles
Workplace Ethics
15. These objectives link to the organizational goals and help produce the desired outcome
Parking lot
Brainstorming
Departmental/team objectives
Problem-solving model
16. A catastrophe that cannot be stopped from happening
Covers
Unpreventable crisis
Forming
Conflict resolution
17. Costs that management cannot control
Message context
Arbitration
Noncontrollable costs
Standard
18. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Strategic priority
Standard
Minutes
19. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Nonverbal communication
Empathy
Documentation
Networking
20. Meetings that share communication
Arbitration
Benchmark
Involuntary termination
Information meetings
21. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Agenda
Mission Statement
Management schedule
Interpersonal communication
22. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Information sender
Planning
Nepotism
Management
23. Someone who assists in making the meeting run easier
Motivators/Satisfiers
Facilitator
Management
Parking lot
24. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Team
Professional Development
Next steps
Minutes
25. The action or situation that initiates the problem
Management schedule
Empathy
Root cause
Informal communication
26. A specific description or statement of what a manager wants to achieve
Inclusion
Objective
Salaries
Floaters
27. A conversation without prepared questions
Sales projections
Unstructured exit interview
Workplace Ethics
Family and Medical Leave Act (FMLA)
28. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Performance standard
Call/emergency meetings
Delegation
29. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Floaters
Storming
Measurable results
Personal treatment
30. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem-solving team
Covers
Problem solving
Next steps
31. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Employee absence policy
Listening
Salaries
Stress
32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Professional Development
Team
Informal communication
33. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Arbitration
Action plan
Involuntary termination
34. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Directing
Problem-solving model
Management
Negotiation
35. The main connection between the sender and receiver
Value Statement
Federal-State Unemployment Compensation Laws
Communication
Message
36. All aspects of the project are evaluated
Conflict resolution
Debrief meeting
Crew schedule
Problem solving
37. A potential solution to a problem
Alternative
Salaries
Root cause
Problem
38. These goals focus on broad statements of what the organization as a whole wants to achieve
Mission Statement
Leadership
Team
Organizational goals
39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Organizational goals
Motivation
Delegation
Favoritism
40. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Cross-functional team
Brainstorming
Family and Medical Leave Act (FMLA)
Arbitration
41. Simply stated criteria used to determine whether a goal has been met
Voluntary termination
Standard
Crew schedule
Bonuses
42. Personal characteristics that are work-related
Root cause
Involuntary termination
Self-disclosure
Work styles
43. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Cross-functional team
Arbitration
Meeting
Sales projections
44. Developing the message to be sent
Family and Medical Leave Act (FMLA)
Encoding
Message
Objective
45. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Measurable results
Listening
Goal
Performing
46. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Workplace Ethics
Planning
Formal communication
Mission Statement
47. Uses a definite format that involves a set of questions to chart the employee's response
Delegation
Certification
Parking lot
Structured exit interview
48. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Noncontrollable costs
Encoding
Goal
Ground rules
49. A catastrophe that can be precluded from happening
Compensation
Preventable crisis
Message context
Payroll standards
50. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Mission Statement
Floaters
Self-directed teams
Stress