Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






2. The budgeted dollar amount for each type of cost






3. Refers to the need to exercise leadership and apply authority over others






4. Describes what an organization wants to become and why it exists






5. Costs that management cannot control






6. Tend to be associated with management positions since they are fixed dollar amounts for compensation






7. A method of collecting ideas from all participants without criticism or judgment






8. The person for whom the communication is intended






9. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






10. An assembly of people for the purpose of discussing or making decisions about some topics






11. A list of topics that will be reviewed or dealt with at a meeting






12. Expand the responsibilities of a particular group of employees






13. A conversation without prepared questions






14. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






15. A report written by management reiterating the problem and its solution






16. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






17. A specific description or statement of what a manager wants to achieve






18. A catastrophe that can be precluded from happening






19. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






20. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






21. Govern unemployment compensation






22. An estimate of future sales based on historical sales records and other information viewed as relevant by management






23. Sees team members settling their differences and developing more cohesive and trusting work relationships






24. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






26. These objectives link to the organizational goals and help produce the desired outcome






27. The standards of conduct or set of values and principles an individual or organization applies to work






28. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






29. Represent a select few of the highest concerns of the company






30. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






31. A strategy to share information that the receiver would not normally know






32. The act of identifying with the feelings - thoughts - or attitudes of another person






33. A group of individuals who operate as a unit for an assigned task or goal






34. To explore all of a problem's potential causes






35. All types of wages combined with other rewards or benefits that the employee receives as part of a package






36. Someone who can play the role of a wise advisor for you






37. The execution of processes and the use of tools that increase a person's efficiency and productivity






38. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






39. An additional sum paid to an employee whose work is superior and whose services are valued






40. The receiver's process of translating the sender's message into a meaningful form






41. The process of removing customers and employees from the premises when a crisis occurs






42. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






43. Statements of desired results






44. Refines the vision statement by stating the purpose of the organization to employees and customers






45. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






46. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






47. Serve as a set of standards by which an organization operates






48. Occurs when an employee - of his or her own free will - decides to leave an organization






49. Costs that management can control






50. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization