Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






2. An estimate of future sales based on historical sales records and other information viewed as relevant by management






3. Occurs when an employee - of his or her own free will - decides to leave an organization






4. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






5. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






6. Providing encouragement - listening more than telling - and promoting team discussions






7. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






8. Describes what an organization wants to become and why it exists






9. A chart that shows employees what days and hours they are expected to work






10. To explore all of a problem's potential causes






11. Uses a definite format that involves a set of questions to chart the employee's response






12. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






13. Simply an account of past sales volumes in a foodservice operation






14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






15. The medium through which the message will be communicated






16. Intact work units of a small group of employees who manage many daily operational issues with little supervision






17. Serve as a set of standards by which an organization operates






18. Represent a select few of the highest concerns of the company






19. Developing the message to be sent






20. The act of identifying with the feelings - thoughts - or attitudes of another person






21. All types of wages combined with other rewards or benefits that the employee receives as part of a package






22. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






23. The execution of processes and the use of tools that increase a person's efficiency and productivity






24. A strategy of steps to carry out so that a problem does not recur






25. The sum of activities a person performs to meet goals and/or to further his or her career






26. A conversation without prepared questions






27. The degree of responsibility an individual has to an activity






28. A report written by management reiterating the problem and its solution






29. An event that happens without warning and normally affects a number of people






30. All aspects of the project are evaluated






31. Meetings involving a group or team whose purpose is to tackle a problem






32. The main connection between the sender and receiver






33. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






35. Sees team members settling their differences and developing more cohesive and trusting work relationships






36. A quick - interactive activity that prepares people to focus on the meeting and its objectives






37. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






38. Any sound that interferes with clear reception






39. Actions by an employee that typically cause immediate termination






40. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






41. A standard by which something can be measured or judged






42. Shows which job classifications are essential or primary to staff and which are secondary






43. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






44. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






45. The process of removing customers and employees from the premises when a crisis occurs






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. To plan or appoint employees to work at a certain time and date






48. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






49. Meetings that share communication






50. Dollar amounts in addition to the regular wage and salary