Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To explore all of a problem's potential causes






2. Set by management to ensure the operation's profitability






3. Intact work units of a small group of employees who manage many daily operational issues with little supervision






4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






6. Providing encouragement - listening more than telling - and promoting team discussions






7. Being unfairly partial to one or more employees






8. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






9. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






10. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






11. The medium through which the message will be communicated






12. Developing the message to be sent






13. Statements of desired results






14. Simply stated criteria used to determine whether a goal has been met






15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






16. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






17. Meals to be served






18. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






19. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






20. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






21. A process of working with and through others to get a significant task or project completed






22. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






24. Someone who assists in making the meeting run easier






25. Someone who can play the role of a wise advisor for you






26. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






27. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






28. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






29. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






30. A chart that shows which days and times the management staff is expected to work






31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






32. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






33. Guidelines and procedures that explain how employees must notify management if they are unable to work






34. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






35. Serve as a set of standards by which an organization operates






36. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






37. A report written by management reiterating the problem and its solution






38. Describes what an organization wants to become and why it exists






39. A specific point associated with an agenda item that needs some type of action performed






40. A method of collecting ideas from all participants without criticism or judgment






41. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






42. An additional sum paid to an employee whose work is superior and whose services are valued






43. Govern unemployment compensation






44. The originator and developer of the information that will be communicated






45. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






46. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






48. Sees team members settling their differences and developing more cohesive and trusting work relationships






49. These objectives link to the organizational goals and help produce the desired outcome






50. A specific description or statement of what a manager wants to achieve