Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A standard by which something can be measured or judged






2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






3. An estimate of future sales based on historical sales records and other information viewed as relevant by management






4. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






5. The medium through which the message will be communicated






6. The main connection between the sender and receiver






7. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






8. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






9. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






10. The environment that a message travels through






11. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






12. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






13. A question or situation that needs an answer or a solution






14. The budgeted dollar amount for each type of cost






15. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






16. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






17. All aspects of the project are evaluated






18. Set by management to ensure the operation's profitability






19. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






20. Providing encouragement - listening more than telling - and promoting team discussions






21. A report written by management reiterating the problem and its solution






22. Being unfairly partial to one or more employees






23. Someone who can play the role of a wise advisor for you






24. An additional sum paid to an employee whose work is superior and whose services are valued






25. The many expressions and movements of a speaker that convey additional information about the message being given






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. Refers to the need to develop relationships with people as individuals or in groups






28. To plan or appoint employees to work at a certain time and date






29. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






30. Team members can analyze and solve problems effectively together






31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






32. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






33. A chart that shows which days and times the management staff is expected to work






34. Simply an account of past sales volumes in a foodservice operation






35. Refers to the need to exercise leadership and apply authority over others






36. Represent a select few of the highest concerns of the company






37. Govern unemployment compensation






38. The sum of activities a person performs to meet goals and/or to further his or her career






39. Refers to the need to feel a part of a group






40. Occurs when an employee - of his or her own free will - decides to leave an organization






41. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






42. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






43. The procedure and guidelines for employees to follow when they want time off from work






44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






45. Expand the responsibilities of a particular group of employees






46. Costs that management can control






47. Includes key personnel to be notified in the event of a crisis - such as each member of management






48. These objectives link to the organizational goals and help produce the desired outcome






49. A chart that shows employees what days and hours they are expected to work






50. A template used for creating weekly employee schedules