Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intact work units of a small group of employees who manage many daily operational issues with little supervision






2. The environment that a message travels through






3. Someone who assists in making the meeting run easier






4. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






5. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






6. Simply an account of past sales volumes in a foodservice operation






7. All aspects of the project are evaluated






8. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






9. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






10. A catastrophe that can be precluded from happening






11. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






12. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






13. The main connection between the sender and receiver






14. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






15. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






16. A quick - interactive activity that prepares people to focus on the meeting and its objectives






17. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






18. These objectives link to the organizational goals and help produce the desired outcome






19. Expand the responsibilities of a particular group of employees






20. Meetings involving a group or team whose purpose is to tackle a problem






21. Factors that incite an employee to put out more effort and enthusiasm for his or her job






22. The originator and developer of the information that will be communicated






23. Guidelines and procedures that explain how employees must notify management if they are unable to work






24. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






25. The execution of processes and the use of tools that increase a person's efficiency and productivity






26. Occurs when an employee - of his or her own free will - decides to leave an organization






27. A group of individuals who operate as a unit for an assigned task or goal






28. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






29. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






30. Providing encouragement - listening more than telling - and promoting team discussions






31. Describes what an organization wants to become and why it exists






32. The medium through which the message will be communicated






33. Includes key personnel to be notified in the event of a crisis - such as each member of management






34. Meals to be served






35. Personal characteristics that are work-related






36. The standards of conduct or set of values and principles an individual or organization applies to work






37. The many expressions and movements of a speaker that convey additional information about the message being given






38. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






39. The receiver's process of translating the sender's message into a meaningful form






40. Being unfairly partial to one or more employees






41. An event that happens without warning and normally affects a number of people






42. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






43. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






44. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






45. The sum of activities a person performs to meet goals and/or to further his or her career






46. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






47. The act of identifying with the feelings - thoughts - or attitudes of another person






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. Shows which job classifications are essential or primary to staff and which are secondary






50. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization