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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific point associated with an agenda item that needs some type of action performed
Meeting
Bonuses
Payroll standards
Action item
2. Shows which job classifications are essential or primary to staff and which are secondary
Nonverbal communication
Evacuation
Value Statement
Deployment chart
3. A strategy to share information that the receiver would not normally know
Self-disclosure
Supporting
Problem
Floaters
4. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Mediation
Certification
Preventable crisis
5. Costs that management cannot control
Interpersonal communication
Noncontrollable costs
Call/emergency meetings
Benchmark
6. Simply an account of past sales volumes in a foodservice operation
Problem
Individual performance of objectives
Historical sales information
Alternative
7. Someone who can play the role of a wise advisor for you
Formal communication
Budget
Supporting
Mentor
8. Occurs when an employee - of his or her own free will - decides to leave an organization
Norming
Budget
Voluntary termination
Call/emergency meetings
9. Refers to the need to develop relationships with people as individuals or in groups
Fair Labor Standards Act (FLSA)
Management
Leadership
Affection
10. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Collective bargaining agreement
Wage
Problem solving
Noncontrollable costs
11. Sees team members settling their differences and developing more cohesive and trusting work relationships
Encoding
Norming
Motivation
Performing
12. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Bonuses
Goal
Informal communication
Motivation
13. A specific description or statement of what a manager wants to achieve
Objective
Benchmark
Norming
Unpreventable crisis
14. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Facilitator
Involuntary termination
Arbitration
Collective bargaining agreement
15. A template used for creating weekly employee schedules
Ground rules
Master schedule
Fair Labor Standards Act (FLSA)
Contingency plan
16. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Wage
Self-directed teams
Unpreventable crisis
Networking
17. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Action plan
Work styles
Compensation
Interpersonal communication
18. Created for the specific purpose of solving an immediate problem
Crisis
Team
Goal
Problem-solving team
19. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Empathy
Delegation
Control
20. Any sound that interferes with clear reception
Alternative
Professional Development
Planning
Environmental noise
21. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Noncontrollable costs
Involuntary termination
Arbitration
Semivariable costs
22. Describes what an organization wants to become and why it exists
Fair Labor Standards Act (FLSA)
Vision Statement
Unpreventable crisis
Cross-training
23. A criterion set by management that measures the quality and quantity of an employee's work
Documentation
Storming
Performance standard
Terminable acts
24. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Fair Labor Standards Act (FLSA)
Shift leaders
Problem-solving team
Wage
25. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Problem solving
Stress
Meeting
Management schedule
26. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Wage
Control
Self-directed teams
Teamwork
27. Statements of desired results
Environmental noise
Federal-State Unemployment Compensation Laws
Goal
Benchmark
28. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Self-disclosure
Progressive disciplinary action
Contact list
29. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Self-disclosure
Crew schedule
Workplace Ethics
30. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Crew schedule
Decoding
Sexual harassment
Information receiver
31. Discussion between involved people with the goal of reaching an agreement that both can accept
Sexual harassment
Progressive disciplinary action
Crew schedule
Negotiation
32. Refers to the need to feel a part of a group
Action plan
Bonuses
Individual performance of objectives
Inclusion
33. The budgeted dollar amount for each type of cost
Communication
Standard
Interfunctional team
Brainstorming meetings
34. Costs that management can control
Encoding
Sales projections
Time Management
Controllable costs
35. The process of removing customers and employees from the premises when a crisis occurs
Facilitator
Information sender
Evacuation
Affection
36. The receiver's process of translating the sender's message into a meaningful form
Problem
Decoding
Message
Message context
37. A chart that shows which days and times the management staff is expected to work
Management schedule
Shift leaders
Sales projections
Core values
38. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Planning
Value Statement
Vision Statement
39. The action or situation that initiates the problem
Information meetings
Root cause
Standard
Performance review cycles
40. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Interpersonal communication
Crisis
Team
Exit interview
41. Meetings involving a group or team whose purpose is to tackle a problem
Stress Management
Problem-solving meetings
Deployment chart
Compensation
42. Meetings that share communication
Involuntary termination
Agenda
Information meetings
Brainstorming
43. Personal characteristics that are work-related
Alternative
Mission Statement
Nonverbal communication
Work styles
44. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Work styles
Planning
Negotiation
45. The originator and developer of the information that will be communicated
Objective
Information sender
Crisis
Brainstorming
46. Includes key personnel to be notified in the event of a crisis - such as each member of management
Internal communication
Contact list
Wage
Supporting
47. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Employee absence policy
Fair Labor Standards Act (FLSA)
Information receiver
Professionalism
48. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Empathy
Shift leaders
Floaters
Call/emergency meetings
49. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Networking
Forming
Brainstorming
Delegation
50. Set by management to ensure the operation's profitability
Payroll standards
Message context
Covers
Progressive disciplinary action