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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Standard
Structured exit interview
Ground rules
Contingency plan
2. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Core values
Performance review cycles
Strategic priority
3. To plan or appoint employees to work at a certain time and date
Cross-functional team
Principles
Scheduling
Next steps
4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Arbitration
Teamwork
Work styles
Commissions
5. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Informal communication
Compensation
Action meetings
6. The receiver's process of translating the sender's message into a meaningful form
Sales projections
Contingency plan
Covers
Decoding
7. Guidelines for conduct that have enduring and lasting value to a society or organization
Storming
Informal communication
Principles
Management
8. All aspects of the project are evaluated
Debrief meeting
Terminable acts
Voluntary termination
Ground rules
9. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Root cause
Interpersonal communication
Departmental/team objectives
Organizational goals
10. The environment that a message travels through
Deployment chart
Terminable acts
Structured exit interview
Message context
11. A strategy to share information that the receiver would not normally know
Self-disclosure
Work styles
Root cause
Arbitration
12. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Standard
Encoding
Formal communication
13. A question or situation that needs an answer or a solution
Problem
Supporting
Motivation
Problem-solving team
14. The standards of conduct or set of values and principles an individual or organization applies to work
Mission Statement
Workplace Ethics
Alternative
Master schedule
15. A template used for creating weekly employee schedules
Covers
Supporting
Master schedule
Action plan
16. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Nepotism
Covers
Norming
17. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Storming
SWOT analysis
Performing
18. A criterion set by management that measures the quality and quantity of an employee's work
Parking lot
Involuntary termination
Performance standard
Environmental noise
19. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Budget
Agenda
Individual performance of objectives
Commissions
20. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Internal communication
Certification
Compensation
SWOT analysis
21. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Information meetings
Professional Development
Sexual harassment
22. Personal characteristics that are work-related
Environmental noise
Minutes
Professionalism
Work styles
23. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Favoritism
Fair Labor Standards Act (FLSA)
Brainstorming
Agenda
24. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Certification
Salaries
Standard
Agenda
25. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Individual performance of objectives
Norming
Formal communication
Certification
26. A group of individuals who operate as a unit for an assigned task or goal
Departmental/team objectives
Budget
Team
Message context
27. Meetings that share communication
Salaries
Employee absence policy
Environmental noise
Information meetings
28. The originator and developer of the information that will be communicated
Action item
Information sender
Deployment chart
Time Management
29. A catastrophe that can be precluded from happening
Meeting
Communication
Interfunctional team
Preventable crisis
30. Being unfairly partial to one or more employees
Organizational goals
Time Management
Covers
Favoritism
31. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Information sender
Sales projections
Time Management
32. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Norming
Cross-functional team
Nonverbal communication
33. Any sound that interferes with clear reception
Ground rules
Standard
Environmental noise
Decoding
34. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Mentor
Interpersonal communication
Preventable crisis
Minutes
35. Any message presented to staff to create a cohesive and productive workforce
Meeting
Environmental noise
Internal communication
Facilitator
36. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Contact list
Planning
Information sender
Leadership
37. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Merit pay
Federal-State Unemployment Compensation Laws
Family and Medical Leave Act (FMLA)
Core values
38. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Agenda
Scheduling
Contingency plan
Fair Labor Standards Act (FLSA)
39. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Root cause
Motivation
Mission Statement
Exit interview
40. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Agenda
Standard
Forming
Payroll standards
41. Someone who assists in making the meeting run easier
Family and Medical Leave Act (FMLA)
Facilitator
Professionalism
Supporting
42. Guidelines and procedures that explain how employees must notify management if they are unable to work
Objective
Goal
Nonverbal communication
Employee absence policy
43. Refines the vision statement by stating the purpose of the organization to employees and customers
Problem solving
Mission Statement
SWOT analysis
Nepotism
44. The medium through which the message will be communicated
Performance review cycles
Scheduling
Message channel
Ground rules
45. A catastrophe that cannot be stopped from happening
Problem-solving model
Contact list
Stress
Unpreventable crisis
46. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Fair Labor Standards Act (FLSA)
Alternative
Involuntary termination
Interfunctional team
47. A method of collecting ideas from all participants without criticism or judgment
Brainstorming
Mission Statement
Work styles
Information meetings
48. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Wage
Vision Statement
Goal
Media policy
49. A specific description or statement of what a manager wants to achieve
Objective
Cross-training
Compensation
Empathy
50. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Measurable results
Informal communication
Next steps
Time Management