Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






3. Shows which job classifications are essential or primary to staff and which are secondary






4. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






5. The person for whom the communication is intended






6. The degree of responsibility an individual has to an activity






7. These goals focus on broad statements of what the organization as a whole wants to achieve






8. Meetings involving a group or team whose purpose is to tackle a problem






9. The budgeted dollar amount for each type of cost






10. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






11. An event that happens without warning and normally affects a number of people






12. Refers to the need to develop relationships with people as individuals or in groups






13. An additional sum paid to an employee whose work is superior and whose services are valued






14. A process of working with and through others to get a significant task or project completed






15. A method of collecting ideas from all participants without criticism or judgment






16. Occurs when an employee - of his or her own free will - decides to leave an organization






17. These objectives link to the organizational goals and help produce the desired outcome






18. Refines the vision statement by stating the purpose of the organization to employees and customers






19. The main connection between the sender and receiver






20. Meetings that share communication






21. Team members can analyze and solve problems effectively together






22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






23. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






24. Discussion between involved people with the goal of reaching an agreement that both can accept






25. The environment that a message travels through






26. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






27. A chart that shows employees what days and hours they are expected to work






28. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






29. Intact work units of a small group of employees who manage many daily operational issues with little supervision






30. Statements of desired results






31. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






32. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






33. A catastrophe that can be precluded from happening






34. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






35. Being unfairly partial to one or more employees






36. An assembly of people for the purpose of discussing or making decisions about some topics






37. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






38. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






39. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






40. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






41. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






42. A question or situation that needs an answer or a solution






43. A strategy to share information that the receiver would not normally know






44. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






45. Putting a positive thought into the public's mind following a negative situation






46. The standards of conduct or set of values and principles an individual or organization applies to work






47. A criterion set by management that measures the quality and quantity of an employee's work






48. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






49. An estimate of future sales based on historical sales records and other information viewed as relevant by management






50. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards