Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions by an employee that typically cause immediate termination






2. A catastrophe that cannot be stopped from happening






3. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






4. A method of collecting ideas from all participants without criticism or judgment






5. A potential solution to a problem






6. Refines the vision statement by stating the purpose of the organization to employees and customers






7. Uses a definite format that involves a set of questions to chart the employee's response






8. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






9. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






10. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






12. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






13. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






14. A criterion set by management that measures the quality and quantity of an employee's work






15. The medium through which the message will be communicated






16. Meals to be served






17. A catastrophe that can be precluded from happening






18. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






19. Putting a positive thought into the public's mind following a negative situation






20. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






21. An assembly of people for the purpose of discussing or making decisions about some topics






22. A quick - interactive activity that prepares people to focus on the meeting and its objectives






23. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






24. The procedure and guidelines for employees to follow when they want time off from work






25. Refers to the need to develop relationships with people as individuals or in groups






26. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






27. These objectives link to the organizational goals and help produce the desired outcome






28. Meetings involving a group or team whose purpose is to tackle a problem






29. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






30. The process of removing customers and employees from the premises when a crisis occurs






31. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






32. Developing the message to be sent






33. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






34. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






35. Sees team members settling their differences and developing more cohesive and trusting work relationships






36. Serve as a set of standards by which an organization operates






37. Guidelines and procedures that explain how employees must notify management if they are unable to work






38. To plan or appoint employees to work at a certain time and date






39. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






40. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






41. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






42. A standard by which something can be measured or judged






43. An additional sum paid to an employee whose work is superior and whose services are valued






44. Someone who assists in making the meeting run easier






45. Shows which job classifications are essential or primary to staff and which are secondary






46. A chart that shows employees what days and hours they are expected to work






47. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






48. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






49. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






50. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy