SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Workplace Ethics
Internal communication
Minutes
2. Discussion between involved people with the goal of reaching an agreement that both can accept
Negotiation
Professional Development
Warm-up activity
Bonuses
3. The process of removing customers and employees from the premises when a crisis occurs
Benchmark
SWOT analysis
Unstructured exit interview
Evacuation
4. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Sales projections
Supporting
Facilitator
Budget
5. Someone who can play the role of a wise advisor for you
Message context
Professionalism
Mentor
Goal
6. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Decoding
Bonuses
Agenda
Formal communication
7. A catastrophe that can be precluded from happening
Performance standard
Delegation
Objective
Preventable crisis
8. Personal characteristics that are work-related
Message channel
Work styles
Fair Labor Standards Act (FLSA)
Collective bargaining agreement
9. The budgeted dollar amount for each type of cost
Standard
Organizational goals
Voluntary termination
Minutes
10. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Facilitator
Listening
Documentation
Communication
11. A chart that shows employees what days and hours they are expected to work
Certification
Action plan
Budget
Crew schedule
12. Meetings that share communication
Interfunctional team
Information meetings
Personal treatment
Work styles
13. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Interpersonal communication
Progressive disciplinary action
Call/emergency meetings
Professionalism
14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Standard
Certification
Historical sales information
15. An event that happens without warning and normally affects a number of people
Crisis
Compensation
Favoritism
Action meetings
16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Self-directed teams
Alternative
Family and Medical Leave Act (FMLA)
Commissions
17. Providing encouragement - listening more than telling - and promoting team discussions
Deployment chart
Supporting
Mediation
Master schedule
18. A strategy of steps to carry out so that a problem does not recur
Action plan
Directing
Message context
Conflict resolution
19. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Master schedule
Action item
Informal communication
Mission Statement
20. Brief meetings in which the goal is to decide and commit to action
Action meetings
Decoding
Brainstorming meetings
Message context
21. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Affection
Information sender
Exit interview
Stress
22. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Internal communication
Management
Mentor
23. A chart that shows which days and times the management staff is expected to work
Work styles
Measurable results
Problem-solving meetings
Management schedule
24. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance review cycles
Problem solving
Family and Medical Leave Act (FMLA)
Preventable crisis
25. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Message channel
Workplace Ethics
Next steps
Action meetings
26. The degree of responsibility an individual has to an activity
Accountability
Commissions
Message channel
Standard
27. The originator and developer of the information that will be communicated
Goal
Spin
Root cause
Information sender
28. These objectives link to the organizational goals and help produce the desired outcome
Voluntary termination
Wage
Family and Medical Leave Act (FMLA)
Departmental/team objectives
29. Describes what an organization wants to become and why it exists
Vision Statement
Controllable costs
Cross-functional team
Bonuses
30. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Salaries
Benchmark
Delegation
31. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Organizational goals
Spin
Affection
32. Refers to the need to develop relationships with people as individuals or in groups
Information meetings
Family and Medical Leave Act (FMLA)
Team
Affection
33. Shows which job classifications are essential or primary to staff and which are secondary
Preventable crisis
Listening
Deployment chart
Goal
34. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Crew schedule
Contingency plan
Individual performance of objectives
35. Guidelines and procedures that explain how employees must notify management if they are unable to work
Directing
Controllable costs
Employee absence policy
Problem
36. The medium through which the message will be communicated
Message channel
Supporting
Floaters
Accountability
37. Costs that management cannot control
Noncontrollable costs
Performing
Covers
Message
38. Serve as a set of standards by which an organization operates
Motivators/Satisfiers
Message context
Value Statement
Delegation
39. Statements of desired results
Crew schedule
Favoritism
Goal
Communication
40. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Professionalism
Work styles
Core values
Formal communication
41. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Parking lot
Action meetings
Norming
42. Any sound that interferes with clear reception
Affection
Environmental noise
Team
Internal communication
43. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Terminable acts
Negotiation
Crisis
44. Occurs when an employee - of his or her own free will - decides to leave an organization
Problem
Voluntary termination
Environmental noise
Employee absence policy
45. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Measurable results
Semivariable costs
Preventable crisis
Arbitration
46. Team members can analyze and solve problems effectively together
Terminable acts
Performing
Interpersonal communication
Arbitration
47. A process of working with and through others to get a significant task or project completed
Brainstorming
SWOT analysis
Vision Statement
Delegation
48. A question or situation that needs an answer or a solution
Contingency plan
Problem
Media policy
Cross-training
49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Covers
Teamwork
Delegation
Stress Management
50. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Covers
Interpersonal communication
Mentor
Professionalism