Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The many expressions and movements of a speaker that convey additional information about the message being given






2. The degree of responsibility an individual has to an activity






3. Shows which job classifications are essential or primary to staff and which are secondary






4. A group of individuals who operate as a unit for an assigned task or goal






5. Occurs when an employee - of his or her own free will - decides to leave an organization






6. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






7. A meeting between the employer and employee when the employee leaves the company






8. A template used for creating weekly employee schedules






9. A method of collecting ideas from all participants without criticism or judgment






10. Discussion between involved people with the goal of reaching an agreement that both can accept






11. The sum of activities a person performs to meet goals and/or to further his or her career






12. The environment that a message travels through






13. Being unfairly partial to one or more employees






14. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






15. A specific point associated with an agenda item that needs some type of action performed






16. A potential solution to a problem






17. An event that happens without warning and normally affects a number of people






18. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






19. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






20. Govern unemployment compensation






21. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






22. To plan or appoint employees to work at a certain time and date






23. The execution of processes and the use of tools that increase a person's efficiency and productivity






24. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






25. Personal characteristics that are work-related






26. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






27. The procedure and guidelines for employees to follow when they want time off from work






28. Uses a definite format that involves a set of questions to chart the employee's response






29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






30. Sees team members settling their differences and developing more cohesive and trusting work relationships






31. Simply an account of past sales volumes in a foodservice operation






32. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






33. Statements of desired results






34. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






35. A quick - interactive activity that prepares people to focus on the meeting and its objectives






36. Refers to the need to feel a part of a group






37. Includes key personnel to be notified in the event of a crisis - such as each member of management






38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






39. Represent a select few of the highest concerns of the company






40. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






41. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






42. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






43. To explore all of a problem's potential causes






44. Someone who assists in making the meeting run easier






45. Someone who can play the role of a wise advisor for you






46. Intact work units of a small group of employees who manage many daily operational issues with little supervision






47. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






48. Refines the vision statement by stating the purpose of the organization to employees and customers






49. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






50. A strategy to share information that the receiver would not normally know