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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Nonverbal communication
Collective bargaining agreement
Involuntary termination
Vision Statement
2. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Information receiver
Warm-up activity
Interpersonal communication
Environmental noise
3. Represent a select few of the highest concerns of the company
Supporting
Shift leaders
Teamwork
Strategic priority
4. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Norming
Informal communication
Cross-training
Collective bargaining agreement
5. An event that happens without warning and normally affects a number of people
Crisis
Historical sales information
Objective
Information meetings
6. A specific description or statement of what a manager wants to achieve
Objective
Delegation
Nepotism
Self-disclosure
7. An assembly of people for the purpose of discussing or making decisions about some topics
Encoding
Certification
Meeting
Parking lot
8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Information sender
Interpersonal communication
Goal
Departmental/team objectives
9. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Interpersonal communication
Arbitration
Information receiver
Stress
10. Being unfairly partial to one or more employees
Team
Work styles
Favoritism
Mission Statement
11. Govern unemployment compensation
Agenda
Federal-State Unemployment Compensation Laws
SWOT analysis
Preventable crisis
12. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Listening
Information sender
Cross-functional team
Floaters
13. Personal characteristics that are work-related
Work styles
Information sender
Preventable crisis
Organizational goals
14. A method of collecting ideas from all participants without criticism or judgment
Norming
Mission Statement
Fair Labor Standards Act (FLSA)
Brainstorming
15. A chart that shows which days and times the management staff is expected to work
Management schedule
Time-off request policy
Preventable crisis
Strategic priority
16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Standard
Core values
Fair Labor Standards Act (FLSA)
Payroll standards
17. Statements of desired results
Goal
Negotiation
Value Statement
Delegation
18. Guidelines for conduct that have enduring and lasting value to a society or organization
Parking lot
Arbitration
Principles
Semivariable costs
19. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Strategic priority
Measurable results
Terminable acts
Favoritism
20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Documentation
Workplace Ethics
Ground rules
21. Putting a positive thought into the public's mind following a negative situation
Spin
Warm-up activity
Action plan
Inclusion
22. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Action meetings
Involuntary termination
Message context
23. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Crew schedule
Voluntary termination
Debrief meeting
24. A process of working with and through others to get a significant task or project completed
Wage
Delegation
Leadership
Collective bargaining agreement
25. All aspects of the project are evaluated
Planning
Organizational communication
Sales projections
Debrief meeting
26. Discussion between involved people with the goal of reaching an agreement that both can accept
Ground rules
Wage
Next steps
Negotiation
27. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Accountability
Individual performance of objectives
Ground rules
Family and Medical Leave Act (FMLA)
28. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Media policy
Floaters
Fair Labor Standards Act (FLSA)
29. A list of topics that will be reviewed or dealt with at a meeting
Wage
Nonverbal communication
Action item
Agenda
30. A chart that shows employees what days and hours they are expected to work
Crew schedule
Interfunctional team
Delegation
Team
31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Sexual harassment
Benchmark
Minutes
Delegation
32. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Organizational goals
Performance review cycles
Alternative
Cross-training
33. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Master schedule
Compensation
Federal-State Unemployment Compensation Laws
Vision Statement
34. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Organizational communication
Personal treatment
Floaters
Bonuses
35. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Time-off request policy
Interfunctional team
Sales projections
Minutes
36. The degree of responsibility an individual has to an activity
Bonuses
Accountability
Parking lot
Salaries
37. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Root cause
Commissions
Formal communication
Documentation
38. A standard by which something can be measured or judged
Benchmark
Problem-solving meetings
Certification
Departmental/team objectives
39. To plan or appoint employees to work at a certain time and date
Scheduling
Brainstorming meetings
Facilitator
Delegation
40. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Stress Management
Management
Controllable costs
Organizational goals
41. The execution of processes and the use of tools that increase a person's efficiency and productivity
Family and Medical Leave Act (FMLA)
Time Management
Delegation
Problem-solving model
42. Created for the specific purpose of solving an immediate problem
Evacuation
Family and Medical Leave Act (FMLA)
Problem-solving team
Information receiver
43. Occurs when an employee - of his or her own free will - decides to leave an organization
Forming
Deployment chart
Voluntary termination
Budget
44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Payroll standards
Contingency plan
Evacuation
Budget
45. A template used for creating weekly employee schedules
Facilitator
Master schedule
Information sender
Directing
46. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Delegation
Cross-training
Strategic priority
47. The standards of conduct or set of values and principles an individual or organization applies to work
Involuntary termination
Professional Development
Workplace Ethics
Voluntary termination
48. Developing the message to be sent
Decoding
Crisis
Encoding
Action meetings
49. The budgeted dollar amount for each type of cost
Professional Development
Fair Labor Standards Act (FLSA)
Team
Standard
50. A specific point associated with an agenda item that needs some type of action performed
Contingency plan
Action item
Commissions
Parking lot