Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






2. The environment that a message travels through






3. The many expressions and movements of a speaker that convey additional information about the message being given






4. The medium through which the message will be communicated






5. Occurs when an employee - of his or her own free will - decides to leave an organization






6. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






7. A strategy of steps to carry out so that a problem does not recur






8. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






9. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






10. Set by management to ensure the operation's profitability






11. Brief meetings in which the goal is to decide and commit to action






12. Discussion between involved people with the goal of reaching an agreement that both can accept






13. Meetings involving a group or team whose purpose is to tackle a problem






14. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






15. The originator and developer of the information that will be communicated






16. Statements of desired results






17. Refers to the need to feel a part of a group






18. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






19. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






20. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






21. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






22. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






23. A question or situation that needs an answer or a solution






24. Putting a positive thought into the public's mind following a negative situation






25. Serve as a set of standards by which an organization operates






26. The process of removing customers and employees from the premises when a crisis occurs






27. Dollar amounts in addition to the regular wage and salary






28. An assembly of people for the purpose of discussing or making decisions about some topics






29. Describes what an organization wants to become and why it exists






30. Guidelines and procedures that explain how employees must notify management if they are unable to work






31. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






32. All aspects of the project are evaluated






33. Govern unemployment compensation






34. Someone who assists in making the meeting run easier






35. The act of identifying with the feelings - thoughts - or attitudes of another person






36. A process of working with and through others to get a significant task or project completed






37. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






38. Meetings that share communication






39. An additional sum paid to an employee whose work is superior and whose services are valued






40. A standard by which something can be measured or judged






41. A list of topics that will be reviewed or dealt with at a meeting






42. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






43. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






44. The sum of activities a person performs to meet goals and/or to further his or her career






45. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. Providing encouragement - listening more than telling - and promoting team discussions






48. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






49. These goals focus on broad statements of what the organization as a whole wants to achieve






50. Refers to the way in which managers interact with staff and the value system that governs their daily conduct