Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developing the message to be sent






2. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






3. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






4. A strategy to share information that the receiver would not normally know






5. Guidelines for conduct that have enduring and lasting value to a society or organization






6. Actions by an employee that typically cause immediate termination






7. A standard by which something can be measured or judged






8. To explore all of a problem's potential causes






9. Refers to the need to develop relationships with people as individuals or in groups






10. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






11. Represent a select few of the highest concerns of the company






12. The environment that a message travels through






13. Someone who can play the role of a wise advisor for you






14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






15. Tend to be associated with management positions since they are fixed dollar amounts for compensation






16. Refines the vision statement by stating the purpose of the organization to employees and customers






17. The receiver's process of translating the sender's message into a meaningful form






18. Occurs when an employee - of his or her own free will - decides to leave an organization






19. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






20. A catastrophe that can be precluded from happening






21. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






22. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






23. A specific description or statement of what a manager wants to achieve






24. A group of individuals who operate as a unit for an assigned task or goal






25. The standards of conduct or set of values and principles an individual or organization applies to work






26. The main connection between the sender and receiver






27. The action or situation that initiates the problem






28. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






29. Any message presented to staff to create a cohesive and productive workforce






30. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






31. Intact work units of a small group of employees who manage many daily operational issues with little supervision






32. The process of removing customers and employees from the premises when a crisis occurs






33. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






34. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






35. A list of topics that will be reviewed or dealt with at a meeting






36. A meeting between the employer and employee when the employee leaves the company






37. The originator and developer of the information that will be communicated






38. Expand the responsibilities of a particular group of employees






39. Brief meetings in which the goal is to decide and commit to action






40. The act of identifying with the feelings - thoughts - or attitudes of another person






41. An additional sum paid to an employee whose work is superior and whose services are valued






42. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






43. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






44. Includes key personnel to be notified in the event of a crisis - such as each member of management






45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






47. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






48. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






49. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






50. The medium through which the message will be communicated