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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dollar amounts in addition to the regular wage and salary
Control
Information sender
Work styles
Bonuses
2. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Brainstorming meetings
Contact list
Progressive disciplinary action
3. A potential solution to a problem
Fair Labor Standards Act (FLSA)
Standard
Alternative
Delegation
4. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Sexual harassment
Problem-solving meetings
Nepotism
Leadership
5. All aspects of the project are evaluated
Problem-solving team
Networking
Debrief meeting
Problem solving
6. A specific point associated with an agenda item that needs some type of action performed
Deployment chart
Action item
Brainstorming meetings
Crew schedule
7. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Problem-solving meetings
Storming
Sexual harassment
Empathy
8. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Team
Semivariable costs
Sexual harassment
Compensation
9. The originator and developer of the information that will be communicated
Information sender
Strategic priority
Deployment chart
Action plan
10. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Budget
Fair Labor Standards Act (FLSA)
Exit interview
Preventable crisis
11. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Warm-up activity
Message channel
Spin
Personal treatment
12. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Problem-solving meetings
Environmental noise
Standard
13. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Interfunctional team
Time Management
Contingency plan
14. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Conflict resolution
Motivation
Family and Medical Leave Act (FMLA)
Fair Labor Standards Act (FLSA)
15. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Interfunctional team
Information sender
Collective bargaining agreement
Cross-functional team
16. The main connection between the sender and receiver
Message
Facilitator
Interfunctional team
Brainstorming meetings
17. Refers to the need to develop relationships with people as individuals or in groups
Value Statement
Affection
Cross-functional team
Mission Statement
18. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Next steps
Performance review cycles
Floaters
Collective bargaining agreement
19. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Benchmark
Value Statement
Federal-State Unemployment Compensation Laws
Self-directed teams
20. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Performing
Information receiver
Performance review cycles
Teamwork
21. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Compensation
Mediation
Media policy
Federal-State Unemployment Compensation Laws
22. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Teamwork
Planning
Budget
23. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Salaries
Minutes
Mentor
Forming
24. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Bonuses
Communication
Collective bargaining agreement
Internal communication
25. Represent a select few of the highest concerns of the company
Payroll standards
Strategic priority
Problem-solving team
Conflict resolution
26. A chart that shows which days and times the management staff is expected to work
Mediation
Management schedule
Progressive disciplinary action
Stress
27. These objectives link to the organizational goals and help produce the desired outcome
Listening
Problem
Stress Management
Departmental/team objectives
28. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Teamwork
Sexual harassment
Cross-training
Conflict resolution
29. A question or situation that needs an answer or a solution
Problem solving
Spin
Problem
Time-off request policy
30. Costs that management cannot control
Brainstorming meetings
Noncontrollable costs
Performance standard
Minutes
31. Meetings involving a group or team whose purpose is to tackle a problem
Shift leaders
Evacuation
Problem-solving meetings
Formal communication
32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Parking lot
Measurable results
Crisis
Involuntary termination
33. The sum of activities a person performs to meet goals and/or to further his or her career
Benchmark
Information sender
Professional Development
Control
34. Uses a definite format that involves a set of questions to chart the employee's response
Motivation
Voluntary termination
Structured exit interview
Mission Statement
35. The procedure and guidelines for employees to follow when they want time off from work
Next steps
Meeting
Time-off request policy
Supporting
36. Created for the specific purpose of solving an immediate problem
Problem-solving team
Management schedule
Teamwork
Deployment chart
37. Set by management to ensure the operation's profitability
Motivators/Satisfiers
Compensation
Payroll standards
Work styles
38. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Nonverbal communication
Message context
Stress
39. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Stress
Certification
Interpersonal communication
Time-off request policy
40. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Nonverbal communication
Management schedule
Goal
Motivators/Satisfiers
41. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Employee absence policy
Strategic priority
Meeting
42. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Team
Benchmark
Fair Labor Standards Act (FLSA)
Networking
43. The action or situation that initiates the problem
Environmental noise
Root cause
Performance standard
Problem-solving model
44. Describes what an organization wants to become and why it exists
Information sender
Vision Statement
Measurable results
Sexual harassment
45. Meals to be served
Brainstorming
Covers
Team
Problem
46. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Time Management
Accountability
Sales projections
Problem-solving model
47. A conversation without prepared questions
Unstructured exit interview
Informal communication
Conflict resolution
Individual performance of objectives
48. To plan or appoint employees to work at a certain time and date
Family and Medical Leave Act (FMLA)
Crisis
Scheduling
Deployment chart
49. A meeting between the employer and employee when the employee leaves the company
Inclusion
Exit interview
Documentation
Next steps
50. Any sound that interferes with clear reception
Sales projections
Action meetings
Environmental noise
Crew schedule