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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meetings involving a group or team whose purpose is to tackle a problem
Certification
Problem-solving team
Strategic priority
Problem-solving meetings
2. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Debrief meeting
Negotiation
Covers
3. Sees team members settling their differences and developing more cohesive and trusting work relationships
Nepotism
Norming
Noncontrollable costs
Ground rules
4. Putting a positive thought into the public's mind following a negative situation
Stress
Spin
Team
Informal communication
5. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Involuntary termination
Measurable results
Structured exit interview
6. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Problem-solving team
Measurable results
Formal communication
Mediation
7. The standards of conduct or set of values and principles an individual or organization applies to work
Wage
Historical sales information
Workplace Ethics
Crew schedule
8. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Performing
Ground rules
Shift leaders
Agenda
9. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Voluntary termination
Unpreventable crisis
Next steps
Objective
10. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Minutes
Affection
Ground rules
Interpersonal communication
11. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Exit interview
Media policy
Leadership
Fair Labor Standards Act (FLSA)
12. An assembly of people for the purpose of discussing or making decisions about some topics
Meeting
Conflict resolution
Master schedule
Warm-up activity
13. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Storming
Stress Management
Strategic priority
Debrief meeting
14. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Informal communication
Performing
Team
15. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Spin
Standard
Shift leaders
Team
16. Team members can analyze and solve problems effectively together
Action plan
Performing
Structured exit interview
Mission Statement
17. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Supporting
Teamwork
Call/emergency meetings
Empathy
18. To plan or appoint employees to work at a certain time and date
Noncontrollable costs
Workplace Ethics
Cross-training
Scheduling
19. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Problem-solving meetings
Organizational communication
Delegation
20. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Value Statement
Deployment chart
Involuntary termination
21. Being unfairly partial to one or more employees
Favoritism
Organizational goals
Crew schedule
Message context
22. A report written by management reiterating the problem and its solution
Interfunctional team
Documentation
Fair Labor Standards Act (FLSA)
Interpersonal communication
23. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Environmental noise
Formal communication
Accountability
24. The budgeted dollar amount for each type of cost
Leadership
Organizational communication
Standard
Affection
25. Set by management to ensure the operation's profitability
Informal communication
Information sender
Brainstorming meetings
Payroll standards
26. Guidelines and procedures that explain how employees must notify management if they are unable to work
Crew schedule
Employee absence policy
Objective
Historical sales information
27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Mentor
Work styles
Motivation
Formal communication
28. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Action item
SWOT analysis
Root cause
29. A meeting between the employer and employee when the employee leaves the company
Interpersonal communication
Media policy
Exit interview
Work styles
30. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Cross-training
Teamwork
Performance review cycles
Information meetings
31. Someone who can play the role of a wise advisor for you
Leadership
Mentor
Norming
Brainstorming
32. Discussion between involved people with the goal of reaching an agreement that both can accept
Problem
Negotiation
Sales projections
Progressive disciplinary action
33. Actions by an employee that typically cause immediate termination
Root cause
Interpersonal communication
Self-directed teams
Terminable acts
34. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Stress Management
Salaries
Time-off request policy
Affection
35. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Deployment chart
Scheduling
Strategic priority
Motivation
36. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Master schedule
Planning
Performance review cycles
Action item
37. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Delegation
Fair Labor Standards Act (FLSA)
Problem-solving meetings
Individual performance of objectives
38. The receiver's process of translating the sender's message into a meaningful form
Facilitator
Strategic priority
Decoding
Documentation
39. The environment that a message travels through
Message context
Floaters
Minutes
Value Statement
40. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Individual performance of objectives
Performance standard
Informal communication
Negotiation
41. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Favoritism
Controllable costs
Vision Statement
Networking
42. A group of individuals who operate as a unit for an assigned task or goal
Performing
Covers
Family and Medical Leave Act (FMLA)
Team
43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Nonverbal communication
Unstructured exit interview
SWOT analysis
Encoding
44. Developing the message to be sent
Encoding
Directing
Agenda
Problem
45. Expand the responsibilities of a particular group of employees
Decoding
Interfunctional team
Professional Development
Message context
46. A template used for creating weekly employee schedules
Encoding
Core values
Master schedule
Mentor
47. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Unpreventable crisis
Shift leaders
Progressive disciplinary action
Certification
48. A criterion set by management that measures the quality and quantity of an employee's work
Nonverbal communication
Performance standard
Root cause
Professionalism
49. An event that happens without warning and normally affects a number of people
Cross-functional team
Formal communication
Crisis
Family and Medical Leave Act (FMLA)
50. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Noncontrollable costs
Stress Management
Encoding
Principles