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HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report written by management reiterating the problem and its solution






2. Team members can analyze and solve problems effectively together






3. Occurs when an employee - of his or her own free will - decides to leave an organization






4. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






5. A template used for creating weekly employee schedules






6. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






7. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






8. Refers to the need to exercise leadership and apply authority over others






9. Personal characteristics that are work-related






10. The degree of responsibility an individual has to an activity






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. Providing encouragement - listening more than telling - and promoting team discussions






13. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






14. These goals focus on broad statements of what the organization as a whole wants to achieve






15. A list of topics that will be reviewed or dealt with at a meeting






16. To plan or appoint employees to work at a certain time and date






17. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






18. An additional sum paid to an employee whose work is superior and whose services are valued






19. A specific description or statement of what a manager wants to achieve






20. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






21. A question or situation that needs an answer or a solution






22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






24. Represent a select few of the highest concerns of the company






25. To explore all of a problem's potential causes






26. Costs that management can control






27. The standards of conduct or set of values and principles an individual or organization applies to work






28. Actions by an employee that typically cause immediate termination






29. Set by management to ensure the operation's profitability






30. Being unfairly partial to one or more employees






31. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






32. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






33. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






35. A potential solution to a problem






36. These objectives link to the organizational goals and help produce the desired outcome






37. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






38. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






39. Factors that incite an employee to put out more effort and enthusiasm for his or her job






40. The receiver's process of translating the sender's message into a meaningful form






41. Developing the message to be sent






42. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






43. Statements of desired results






44. All aspects of the project are evaluated






45. Shows which job classifications are essential or primary to staff and which are secondary






46. Includes key personnel to be notified in the event of a crisis - such as each member of management






47. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






48. Meals to be served






49. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






50. A method of collecting ideas from all participants without criticism or judgment







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