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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Information sender
Parking lot
Involuntary termination
Stress
2. A template used for creating weekly employee schedules
Salaries
Master schedule
Contingency plan
Exit interview
3. An assembly of people for the purpose of discussing or making decisions about some topics
Problem solving
Meeting
Time-off request policy
Favoritism
4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Delegation
Strategic priority
Storming
Ground rules
5. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Performance review cycles
Planning
Facilitator
Ground rules
6. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Semivariable costs
Time Management
Benchmark
7. Serve as a set of standards by which an organization operates
Deployment chart
Value Statement
Contact list
Information receiver
8. Guidelines and procedures that explain how employees must notify management if they are unable to work
Mentor
Fair Labor Standards Act (FLSA)
Minutes
Employee absence policy
9. A catastrophe that cannot be stopped from happening
Action meetings
Workplace Ethics
Unpreventable crisis
Ground rules
10. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Payroll standards
Progressive disciplinary action
Professional Development
Leadership
11. The budgeted dollar amount for each type of cost
Standard
Call/emergency meetings
Action meetings
Facilitator
12. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Arbitration
Family and Medical Leave Act (FMLA)
Listening
Self-disclosure
13. Meals to be served
Problem-solving model
Information meetings
Warm-up activity
Covers
14. Personal characteristics that are work-related
Work styles
Information meetings
Performance review cycles
Leadership
15. A question or situation that needs an answer or a solution
Arbitration
Problem-solving model
Problem
Negotiation
16. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Organizational communication
Measurable results
Favoritism
Problem-solving team
17. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Alternative
Cross-functional team
Mission Statement
Problem
18. Expand the responsibilities of a particular group of employees
Employee absence policy
Semivariable costs
Interfunctional team
Problem-solving meetings
19. The many expressions and movements of a speaker that convey additional information about the message being given
Merit pay
Departmental/team objectives
Involuntary termination
Nonverbal communication
20. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Covers
Self-directed teams
Message channel
Alternative
21. Any sound that interferes with clear reception
Brainstorming meetings
Master schedule
Empathy
Environmental noise
22. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Ground rules
Wage
Involuntary termination
Spin
23. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Spin
Networking
Communication
Delegation
24. Refers to the need to develop relationships with people as individuals or in groups
Bonuses
Affection
Voluntary termination
Formal communication
25. A standard by which something can be measured or judged
Documentation
Benchmark
Crew schedule
Employee absence policy
26. A report written by management reiterating the problem and its solution
Family and Medical Leave Act (FMLA)
Documentation
Covers
Commissions
27. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Problem-solving team
Brainstorming meetings
Environmental noise
Terminable acts
28. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Action item
Professionalism
Problem
Motivation
29. Refers to the need to exercise leadership and apply authority over others
Cross-training
Negotiation
Mentor
Control
30. Refines the vision statement by stating the purpose of the organization to employees and customers
Interfunctional team
Message
Mission Statement
Management
31. To plan or appoint employees to work at a certain time and date
Scheduling
Benchmark
Certification
Departmental/team objectives
32. A meeting between the employer and employee when the employee leaves the company
Exit interview
Standard
Message
Evacuation
33. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Directing
Minutes
Contingency plan
Meeting
34. The standards of conduct or set of values and principles an individual or organization applies to work
Voluntary termination
Workplace Ethics
Cross-training
Covers
35. The sum of activities a person performs to meet goals and/or to further his or her career
Progressive disciplinary action
Nonverbal communication
Message
Professional Development
36. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Parking lot
Benchmark
Interpersonal communication
Favoritism
37. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Payroll standards
Arbitration
Performance review cycles
Time-off request policy
38. Refers to the need to feel a part of a group
Inclusion
Evacuation
Action meetings
Ground rules
39. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Motivation
Controllable costs
Measurable results
40. Someone who assists in making the meeting run easier
Facilitator
Arbitration
Team
Information receiver
41. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Fair Labor Standards Act (FLSA)
Negotiation
Information receiver
Self-disclosure
42. Putting a positive thought into the public's mind following a negative situation
Nepotism
Decoding
Stress
Spin
43. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Progressive disciplinary action
Root cause
Compensation
Semivariable costs
44. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Benchmark
Budget
Structured exit interview
Delegation
45. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Fair Labor Standards Act (FLSA)
Core values
Next steps
Merit pay
46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Objective
Networking
Directing
Organizational communication
47. Dollar amounts in addition to the regular wage and salary
Cross-training
Team
Problem solving
Bonuses
48. Includes key personnel to be notified in the event of a crisis - such as each member of management
Noncontrollable costs
Sexual harassment
Contact list
Documentation
49. Simply stated criteria used to determine whether a goal has been met
Crew schedule
Internal communication
Problem-solving team
Standard
50. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Inclusion
Motivation
Measurable results
Problem-solving model
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