Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Personal characteristics that are work-related






2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






3. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






4. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






5. Refines the vision statement by stating the purpose of the organization to employees and customers






6. Discussion between involved people with the goal of reaching an agreement that both can accept






7. The receiver's process of translating the sender's message into a meaningful form






8. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






9. Meetings involving a group or team whose purpose is to tackle a problem






10. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






11. Tend to be associated with management positions since they are fixed dollar amounts for compensation






12. Simply stated criteria used to determine whether a goal has been met






13. Being unfairly partial to one or more employees






14. A strategy to share information that the receiver would not normally know






15. An event that happens without warning and normally affects a number of people






16. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






17. A template used for creating weekly employee schedules






18. A method of collecting ideas from all participants without criticism or judgment






19. An additional sum paid to an employee whose work is superior and whose services are valued






20. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






21. Statements of desired results






22. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






23. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






24. Team members can analyze and solve problems effectively together






25. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






26. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






27. These goals focus on broad statements of what the organization as a whole wants to achieve






28. A report written by management reiterating the problem and its solution






29. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






32. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






33. The action or situation that initiates the problem






34. Putting a positive thought into the public's mind following a negative situation






35. The main connection between the sender and receiver






36. Created for the specific purpose of solving an immediate problem






37. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






38. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






39. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






40. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






41. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






42. The execution of processes and the use of tools that increase a person's efficiency and productivity






43. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






44. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






45. To plan or appoint employees to work at a certain time and date






46. The degree of responsibility an individual has to an activity






47. Dollar amounts in addition to the regular wage and salary






48. Costs that management can control






49. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






50. Meetings that share communication