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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply stated criteria used to determine whether a goal has been met
Interfunctional team
Problem-solving model
Standard
Root cause
2. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
SWOT analysis
Minutes
Commissions
Scheduling
3. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Interfunctional team
Scheduling
Ground rules
Motivators/Satisfiers
4. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Favoritism
Forming
Nepotism
Compensation
5. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Negotiation
Empathy
Networking
6. Includes key personnel to be notified in the event of a crisis - such as each member of management
Crisis
Contact list
Time-off request policy
Information meetings
7. Meetings involving a group or team whose purpose is to tackle a problem
Merit pay
Problem-solving meetings
Fair Labor Standards Act (FLSA)
Principles
8. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Noncontrollable costs
Time-off request policy
Conflict resolution
Problem solving
9. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Covers
Arbitration
Meeting
Measurable results
10. A process of working with and through others to get a significant task or project completed
Interfunctional team
Problem-solving meetings
Delegation
Planning
11. Meetings that share communication
Collective bargaining agreement
Brainstorming meetings
Information meetings
Conflict resolution
12. Created for the specific purpose of solving an immediate problem
Management schedule
Affection
Time-off request policy
Problem-solving team
13. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Objective
Listening
Semivariable costs
Workplace Ethics
14. These goals focus on broad statements of what the organization as a whole wants to achieve
Performance review cycles
Information sender
Organizational goals
Message
15. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Debrief meeting
Problem-solving team
Internal communication
16. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Compensation
Value Statement
Management schedule
17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Benchmark
Leadership
Certification
Action item
18. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Objective
Principles
Self-disclosure
Semivariable costs
19. Expand the responsibilities of a particular group of employees
Progressive disciplinary action
Interfunctional team
Decoding
Norming
20. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Cross-functional team
Next steps
Crisis
Performance standard
21. A group of individuals who operate as a unit for an assigned task or goal
Contingency plan
Evacuation
Team
Controllable costs
22. The originator and developer of the information that will be communicated
Family and Medical Leave Act (FMLA)
Information sender
Organizational goals
Fair Labor Standards Act (FLSA)
23. The act of identifying with the feelings - thoughts - or attitudes of another person
Bonuses
Empathy
Fair Labor Standards Act (FLSA)
Delegation
24. A list of topics that will be reviewed or dealt with at a meeting
Internal communication
Action item
Agenda
Information receiver
25. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Wage
Employee absence policy
Delegation
Historical sales information
26. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Communication
Motivation
Minutes
Salaries
27. The degree of responsibility an individual has to an activity
Benchmark
Accountability
Alternative
Professional Development
28. Serve as a set of standards by which an organization operates
Family and Medical Leave Act (FMLA)
Value Statement
Environmental noise
Unstructured exit interview
29. Statements of desired results
Contact list
Networking
Mediation
Goal
30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Organizational goals
Performance standard
Information meetings
Ground rules
31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Personal treatment
Contact list
Cross-training
Control
32. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Delegation
Formal communication
Payroll standards
33. The process of removing customers and employees from the premises when a crisis occurs
Noncontrollable costs
Problem
Contingency plan
Evacuation
34. The budgeted dollar amount for each type of cost
Standard
Benchmark
Arbitration
Favoritism
35. A chart that shows which days and times the management staff is expected to work
Management schedule
Time-off request policy
Problem-solving team
Supporting
36. The environment that a message travels through
Bonuses
Merit pay
Scheduling
Message context
37. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Individual performance of objectives
Budget
Control
38. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Debrief meeting
Problem-solving team
Time Management
Shift leaders
39. Actions by an employee that typically cause immediate termination
Mentor
Terminable acts
Problem solving
Work styles
40. A specific description or statement of what a manager wants to achieve
Organizational goals
Objective
Benchmark
Arbitration
41. Putting a positive thought into the public's mind following a negative situation
Message
Voluntary termination
Performing
Spin
42. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Strategic priority
Progressive disciplinary action
Decoding
Fair Labor Standards Act (FLSA)
43. The many expressions and movements of a speaker that convey additional information about the message being given
Involuntary termination
Message context
Nonverbal communication
Performing
44. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Listening
Salaries
Stress
Performance review cycles
45. Dollar amounts in addition to the regular wage and salary
Employee absence policy
Fair Labor Standards Act (FLSA)
Supporting
Bonuses
46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Deployment chart
Compensation
Management
Communication
47. Shows which job classifications are essential or primary to staff and which are secondary
Call/emergency meetings
Sales projections
Informal communication
Deployment chart
48. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Call/emergency meetings
Mediation
Organizational goals
Unpreventable crisis
49. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Environmental noise
Call/emergency meetings
Shift leaders
Involuntary termination
50. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Brainstorming
Cross-functional team
Compensation
Delegation