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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The environment that a message travels through
Interfunctional team
Family and Medical Leave Act (FMLA)
Message context
Scheduling
2. Represent a select few of the highest concerns of the company
Historical sales information
Strategic priority
Covers
Contact list
3. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Standard
Listening
Accountability
4. Costs that management cannot control
Noncontrollable costs
Crisis
Performing
Progressive disciplinary action
5. Describes what an organization wants to become and why it exists
Semivariable costs
Covers
Vision Statement
Scheduling
6. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Empathy
Sexual harassment
Unstructured exit interview
Sales projections
7. The originator and developer of the information that will be communicated
Information sender
Message channel
Value Statement
Bonuses
8. A specific description or statement of what a manager wants to achieve
Problem-solving model
Objective
Action meetings
Organizational communication
9. Meals to be served
Ground rules
Time-off request policy
Action meetings
Covers
10. Simply an account of past sales volumes in a foodservice operation
Core values
Historical sales information
Floaters
Root cause
11. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Scheduling
Ground rules
Parking lot
Involuntary termination
12. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Evacuation
Debrief meeting
Unstructured exit interview
Networking
13. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Environmental noise
Progressive disciplinary action
Control
Empathy
14. The many expressions and movements of a speaker that convey additional information about the message being given
Alternative
Problem solving
Interpersonal communication
Nonverbal communication
15. Refers to the need to develop relationships with people as individuals or in groups
Affection
Agenda
Interfunctional team
Benchmark
16. A method of collecting ideas from all participants without criticism or judgment
Mentor
Brainstorming
Stress Management
Alternative
17. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Performance standard
Favoritism
Performance review cycles
Structured exit interview
18. To explore all of a problem's potential causes
Time-off request policy
Problem-solving model
Deployment chart
Debrief meeting
19. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Professional Development
Conflict resolution
Favoritism
Stress Management
20. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Communication
Preventable crisis
Commissions
Organizational goals
21. Personal characteristics that are work-related
Self-disclosure
Information receiver
Work styles
Debrief meeting
22. All aspects of the project are evaluated
Organizational goals
Interpersonal communication
Preventable crisis
Debrief meeting
23. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Voluntary termination
Motivation
Semivariable costs
24. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Management
Crew schedule
Wage
25. Guidelines for conduct that have enduring and lasting value to a society or organization
Principles
Action plan
Problem-solving meetings
Message channel
26. These objectives link to the organizational goals and help produce the desired outcome
Storming
Next steps
Departmental/team objectives
Information meetings
27. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Involuntary termination
Arbitration
Accountability
Stress Management
28. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Affection
Arbitration
Accountability
29. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Contingency plan
Goal
Compensation
Merit pay
30. A process of working with and through others to get a significant task or project completed
Professionalism
Delegation
Progressive disciplinary action
Value Statement
31. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Payroll standards
Vision Statement
Departmental/team objectives
Teamwork
32. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Warm-up activity
Inclusion
Vision Statement
33. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Deployment chart
Storming
Cross-functional team
Motivators/Satisfiers
34. A template used for creating weekly employee schedules
Interpersonal communication
Stress
Compensation
Master schedule
35. Being unfairly partial to one or more employees
Voluntary termination
Mentor
Fair Labor Standards Act (FLSA)
Favoritism
36. The action or situation that initiates the problem
Meeting
Mission Statement
Involuntary termination
Root cause
37. Govern unemployment compensation
Federal-State Unemployment Compensation Laws
Problem-solving model
Deployment chart
Certification
38. Simply stated criteria used to determine whether a goal has been met
Directing
Standard
Call/emergency meetings
Root cause
39. Set by management to ensure the operation's profitability
Payroll standards
Nonverbal communication
Personal treatment
Goal
40. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Brainstorming meetings
Time Management
Action item
Delegation
41. Actions by an employee that typically cause immediate termination
Terminable acts
Organizational goals
Fair Labor Standards Act (FLSA)
Professionalism
42. Developing the message to be sent
Agenda
Spin
Planning
Encoding
43. Refers to the need to feel a part of a group
Benchmark
Information receiver
Fair Labor Standards Act (FLSA)
Inclusion
44. Created for the specific purpose of solving an immediate problem
Crew schedule
Norming
Time-off request policy
Problem-solving team
45. Serve as a set of standards by which an organization operates
Strategic priority
Stress Management
Value Statement
Inclusion
46. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Informal communication
Action item
Departmental/team objectives
47. A standard by which something can be measured or judged
Contingency plan
Structured exit interview
Benchmark
Ground rules
48. The standards of conduct or set of values and principles an individual or organization applies to work
Individual performance of objectives
Workplace Ethics
Information receiver
Professional Development
49. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Federal-State Unemployment Compensation Laws
Accountability
Exit interview
Delegation
50. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Bonuses
Planning
Environmental noise
Organizational communication