Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs that management can control






2. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






3. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






4. Expand the responsibilities of a particular group of employees






5. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






6. Any sound that interferes with clear reception






7. Providing encouragement - listening more than telling - and promoting team discussions






8. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






9. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






10. Shows which job classifications are essential or primary to staff and which are secondary






11. Costs that management cannot control






12. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






13. The execution of processes and the use of tools that increase a person's efficiency and productivity






14. Occurs when an employee - of his or her own free will - decides to leave an organization






15. All types of wages combined with other rewards or benefits that the employee receives as part of a package






16. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






17. A catastrophe that cannot be stopped from happening






18. The person for whom the communication is intended






19. Team members can analyze and solve problems effectively together






20. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






21. A potential solution to a problem






22. A strategy of steps to carry out so that a problem does not recur






23. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






24. Refers to the need to develop relationships with people as individuals or in groups






25. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






26. Simply stated criteria used to determine whether a goal has been met






27. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






28. The budgeted dollar amount for each type of cost






29. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






30. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






31. Actions by an employee that typically cause immediate termination






32. The medium through which the message will be communicated






33. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






34. The process of removing customers and employees from the premises when a crisis occurs






35. An estimate of future sales based on historical sales records and other information viewed as relevant by management






36. Includes key personnel to be notified in the event of a crisis - such as each member of management






37. Simply an account of past sales volumes in a foodservice operation






38. A list of topics that will be reviewed or dealt with at a meeting






39. Brief meetings in which the goal is to decide and commit to action






40. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






41. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






42. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






43. These objectives link to the organizational goals and help produce the desired outcome






44. The many expressions and movements of a speaker that convey additional information about the message being given






45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






46. A question or situation that needs an answer or a solution






47. The environment that a message travels through






48. The procedure and guidelines for employees to follow when they want time off from work






49. Intact work units of a small group of employees who manage many daily operational issues with little supervision






50. Serve as a set of standards by which an organization operates