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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Warm-up activity
Crew schedule
Motivators/Satisfiers
Norming
2. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Management
Action meetings
Spin
Sexual harassment
3. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Nepotism
Arbitration
Performing
4. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Storming
Crew schedule
Fair Labor Standards Act (FLSA)
5. Refines the vision statement by stating the purpose of the organization to employees and customers
Principles
Mission Statement
Stress Management
Performance review cycles
6. To explore all of a problem's potential causes
Problem-solving model
Storming
Objective
Value Statement
7. Personal characteristics that are work-related
Work styles
Unstructured exit interview
Performance review cycles
Sales projections
8. Developing the message to be sent
Floaters
Semivariable costs
Payroll standards
Encoding
9. The originator and developer of the information that will be communicated
Organizational goals
Information sender
Next steps
Employee absence policy
10. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Message
Information meetings
Stress Management
Individual performance of objectives
11. A meeting between the employer and employee when the employee leaves the company
Exit interview
Measurable results
Management
Nonverbal communication
12. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Collective bargaining agreement
Departmental/team objectives
Strategic priority
Information sender
13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Strategic priority
Inclusion
Message channel
Brainstorming meetings
14. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Commissions
Fair Labor Standards Act (FLSA)
Vision Statement
Family and Medical Leave Act (FMLA)
15. A catastrophe that can be precluded from happening
Cross-functional team
Parking lot
Preventable crisis
Strategic priority
16. Being unfairly partial to one or more employees
Favoritism
Directing
Next steps
Collective bargaining agreement
17. To plan or appoint employees to work at a certain time and date
Delegation
Problem-solving meetings
Message context
Scheduling
18. A criterion set by management that measures the quality and quantity of an employee's work
Favoritism
Performance standard
Master schedule
Information sender
19. These objectives link to the organizational goals and help produce the desired outcome
Agenda
Message context
Vision Statement
Departmental/team objectives
20. The many expressions and movements of a speaker that convey additional information about the message being given
Brainstorming meetings
Strategic priority
Accountability
Nonverbal communication
21. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Inclusion
Problem
Bonuses
Next steps
22. Someone who assists in making the meeting run easier
Evacuation
Employee absence policy
Professionalism
Facilitator
23. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Warm-up activity
Environmental noise
Professionalism
Fair Labor Standards Act (FLSA)
24. Includes key personnel to be notified in the event of a crisis - such as each member of management
Root cause
Contact list
Decoding
Strategic priority
25. A question or situation that needs an answer or a solution
Departmental/team objectives
Progressive disciplinary action
Problem
Unpreventable crisis
26. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Stress Management
Salaries
Call/emergency meetings
Floaters
27. Represent a select few of the highest concerns of the company
Strategic priority
Stress
Motivation
Problem
28. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Collective bargaining agreement
Norming
Message context
Directing
29. Sees team members settling their differences and developing more cohesive and trusting work relationships
Cross-training
Professional Development
Norming
Contact list
30. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Problem solving
Listening
Internal communication
Collective bargaining agreement
31. Refers to the need to develop relationships with people as individuals or in groups
Inclusion
Favoritism
Affection
Leadership
32. An event that happens without warning and normally affects a number of people
Merit pay
Mediation
Crisis
Affection
33. Actions by an employee that typically cause immediate termination
Self-directed teams
Salaries
Terminable acts
Information sender
34. The person for whom the communication is intended
Brainstorming meetings
Information receiver
Voluntary termination
Wage
35. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Favoritism
Collective bargaining agreement
Commissions
Bonuses
36. The act of identifying with the feelings - thoughts - or attitudes of another person
Call/emergency meetings
Empathy
Control
Organizational communication
37. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Delegation
Crew schedule
Negotiation
Ground rules
38. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Ground rules
Team
Information sender
39. Simply stated criteria used to determine whether a goal has been met
Self-directed teams
Standard
Delegation
Unstructured exit interview
40. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Supporting
Delegation
Self-directed teams
Facilitator
41. A specific description or statement of what a manager wants to achieve
Nepotism
Objective
Ground rules
Floaters
42. Created for the specific purpose of solving an immediate problem
Problem-solving team
Problem-solving model
Commissions
Collective bargaining agreement
43. Statements of desired results
Nonverbal communication
Goal
Time-off request policy
Meeting
44. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Favoritism
Professionalism
Information sender
Nepotism
45. A strategy to share information that the receiver would not normally know
Self-disclosure
Action item
Contact list
Problem-solving model
46. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Environmental noise
Affection
Certification
Noncontrollable costs
47. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Salaries
Minutes
Bonuses
48. Someone who can play the role of a wise advisor for you
Affection
Meeting
Mentor
Information sender
49. An additional sum paid to an employee whose work is superior and whose services are valued
Noncontrollable costs
Merit pay
Wage
Mediation
50. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Benchmark
Compensation
Action meetings
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