Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






2. Refines the vision statement by stating the purpose of the organization to employees and customers






3. A group of individuals who operate as a unit for an assigned task or goal






4. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






5. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






6. The person for whom the communication is intended






7. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






8. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






10. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






11. A quick - interactive activity that prepares people to focus on the meeting and its objectives






12. All aspects of the project are evaluated






13. The execution of processes and the use of tools that increase a person's efficiency and productivity






14. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






15. A specific description or statement of what a manager wants to achieve






16. The process of removing customers and employees from the premises when a crisis occurs






17. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






18. Simply stated criteria used to determine whether a goal has been met






19. Shows which job classifications are essential or primary to staff and which are secondary






20. A process of working with and through others to get a significant task or project completed






21. A specific point associated with an agenda item that needs some type of action performed






22. Any sound that interferes with clear reception






23. The budgeted dollar amount for each type of cost






24. A meeting between the employer and employee when the employee leaves the company






25. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






26. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






27. Serve as a set of standards by which an organization operates






28. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






29. Simply an account of past sales volumes in a foodservice operation






30. An assembly of people for the purpose of discussing or making decisions about some topics






31. Statements of desired results






32. Created for the specific purpose of solving an immediate problem






33. Actions by an employee that typically cause immediate termination






34. Meetings that share communication






35. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






36. The standards of conduct or set of values and principles an individual or organization applies to work






37. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






38. The receiver's process of translating the sender's message into a meaningful form






39. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






40. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






41. Guidelines for conduct that have enduring and lasting value to a society or organization






42. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






43. These goals focus on broad statements of what the organization as a whole wants to achieve






44. Putting a positive thought into the public's mind following a negative situation






45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






46. A standard by which something can be measured or judged






47. Guidelines and procedures that explain how employees must notify management if they are unable to work






48. Represent a select few of the highest concerns of the company






49. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






50. The many expressions and movements of a speaker that convey additional information about the message being given