Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






2. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. The budgeted dollar amount for each type of cost






6. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






7. Tend to be associated with management positions since they are fixed dollar amounts for compensation






8. Providing encouragement - listening more than telling - and promoting team discussions






9. The environment that a message travels through






10. A catastrophe that cannot be stopped from happening






11. An additional sum paid to an employee whose work is superior and whose services are valued






12. A chart that shows which days and times the management staff is expected to work






13. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






15. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






16. A specific point associated with an agenda item that needs some type of action performed






17. The main connection between the sender and receiver






18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






19. To explore all of a problem's potential causes






20. A conversation without prepared questions






21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






22. The degree of responsibility an individual has to an activity






23. Shows which job classifications are essential or primary to staff and which are secondary






24. The standards of conduct or set of values and principles an individual or organization applies to work






25. Meetings that share communication






26. Simply an account of past sales volumes in a foodservice operation






27. Guidelines and procedures that explain how employees must notify management if they are unable to work






28. The procedure and guidelines for employees to follow when they want time off from work






29. Includes key personnel to be notified in the event of a crisis - such as each member of management






30. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






32. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






33. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






34. A quick - interactive activity that prepares people to focus on the meeting and its objectives






35. Statements of desired results






36. Meetings involving a group or team whose purpose is to tackle a problem






37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






38. Describes what an organization wants to become and why it exists






39. A list of topics that will be reviewed or dealt with at a meeting






40. A standard by which something can be measured or judged






41. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






42. The process of removing customers and employees from the premises when a crisis occurs






43. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






44. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






45. Set by management to ensure the operation's profitability






46. Team members can analyze and solve problems effectively together






47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






48. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






49. Brief meetings in which the goal is to decide and commit to action






50. A question or situation that needs an answer or a solution