Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Meals to be served






2. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






4. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






5. Refines the vision statement by stating the purpose of the organization to employees and customers






6. A chart that shows which days and times the management staff is expected to work






7. A method of collecting ideas from all participants without criticism or judgment






8. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






9. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






10. Team members can analyze and solve problems effectively together






11. A question or situation that needs an answer or a solution






12. Expand the responsibilities of a particular group of employees






13. A report written by management reiterating the problem and its solution






14. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






15. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






16. Simply an account of past sales volumes in a foodservice operation






17. The main connection between the sender and receiver






18. To plan or appoint employees to work at a certain time and date






19. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






20. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






21. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






22. All aspects of the project are evaluated






23. An event that happens without warning and normally affects a number of people






24. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






25. Costs that management can control






26. Discussion between involved people with the goal of reaching an agreement that both can accept






27. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






28. Refers to the need to develop relationships with people as individuals or in groups






29. Guidelines and procedures that explain how employees must notify management if they are unable to work






30. A catastrophe that can be precluded from happening






31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






32. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






33. Someone who assists in making the meeting run easier






34. A standard by which something can be measured or judged






35. The receiver's process of translating the sender's message into a meaningful form






36. Any message presented to staff to create a cohesive and productive workforce






37. Sees team members settling their differences and developing more cohesive and trusting work relationships






38. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






40. A group of individuals who operate as a unit for an assigned task or goal






41. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






42. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






43. Refers to the need to feel a part of a group






44. Uses a definite format that involves a set of questions to chart the employee's response






45. The act of identifying with the feelings - thoughts - or attitudes of another person






46. Dollar amounts in addition to the regular wage and salary






47. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






48. A meeting between the employer and employee when the employee leaves the company






49. An additional sum paid to an employee whose work is superior and whose services are valued






50. The ability to attend closely to what another person is saying to capture the essence of a message being communicated