Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines for conduct that have enduring and lasting value to a society or organization






2. Any message presented to staff to create a cohesive and productive workforce






3. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






4. Occurs when an employee - of his or her own free will - decides to leave an organization






5. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






6. Team members can analyze and solve problems effectively together






7. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






8. A chart that shows which days and times the management staff is expected to work






9. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






10. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






11. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






12. Costs that management cannot control






13. All types of wages combined with other rewards or benefits that the employee receives as part of a package






14. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






15. A template used for creating weekly employee schedules






16. Personal characteristics that are work-related






17. A chart that shows employees what days and hours they are expected to work






18. A standard by which something can be measured or judged






19. A method of collecting ideas from all participants without criticism or judgment






20. Describes what an organization wants to become and why it exists






21. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






22. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






23. Refers to the need to develop relationships with people as individuals or in groups






24. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






25. A question or situation that needs an answer or a solution






26. Sees team members settling their differences and developing more cohesive and trusting work relationships






27. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






28. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






29. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






30. The act of identifying with the feelings - thoughts - or attitudes of another person






31. To plan or appoint employees to work at a certain time and date






32. Costs that management can control






33. Factors that incite an employee to put out more effort and enthusiasm for his or her job






34. Intact work units of a small group of employees who manage many daily operational issues with little supervision






35. Meals to be served






36. The main connection between the sender and receiver






37. These goals focus on broad statements of what the organization as a whole wants to achieve






38. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






39. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






40. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






41. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






42. The receiver's process of translating the sender's message into a meaningful form






43. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






44. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






45. An additional sum paid to an employee whose work is superior and whose services are valued






46. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






47. An estimate of future sales based on historical sales records and other information viewed as relevant by management






48. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






49. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






50. All aspects of the project are evaluated