Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






2. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






3. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






4. The originator and developer of the information that will be communicated






5. The sum of activities a person performs to meet goals and/or to further his or her career






6. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






7. Brief meetings in which the goal is to decide and commit to action






8. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






9. The process of removing customers and employees from the premises when a crisis occurs






10. Intact work units of a small group of employees who manage many daily operational issues with little supervision






11. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






12. Meetings involving a group or team whose purpose is to tackle a problem






13. Govern unemployment compensation






14. Represent a select few of the highest concerns of the company






15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






16. The person for whom the communication is intended






17. Uses a definite format that involves a set of questions to chart the employee's response






18. A method of collecting ideas from all participants without criticism or judgment






19. Refers to the need to develop relationships with people as individuals or in groups






20. Simply an account of past sales volumes in a foodservice operation






21. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






22. A specific point associated with an agenda item that needs some type of action performed






23. Putting a positive thought into the public's mind following a negative situation






24. To plan or appoint employees to work at a certain time and date






25. Simply stated criteria used to determine whether a goal has been met






26. The main connection between the sender and receiver






27. Actions by an employee that typically cause immediate termination






28. Meetings that share communication






29. Set by management to ensure the operation's profitability






30. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






31. These goals focus on broad statements of what the organization as a whole wants to achieve






32. Includes key personnel to be notified in the event of a crisis - such as each member of management






33. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






34. Shows which job classifications are essential or primary to staff and which are secondary






35. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






36. The receiver's process of translating the sender's message into a meaningful form






37. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






38. A group of individuals who operate as a unit for an assigned task or goal






39. A catastrophe that can be precluded from happening






40. Costs that management can control






41. Guidelines and procedures that explain how employees must notify management if they are unable to work






42. An event that happens without warning and normally affects a number of people






43. A criterion set by management that measures the quality and quantity of an employee's work






44. The act of identifying with the feelings - thoughts - or attitudes of another person






45. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






46. Being unfairly partial to one or more employees






47. The environment that a message travels through






48. Discussion between involved people with the goal of reaching an agreement that both can accept






49. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






50. A potential solution to a problem