Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






2. Costs that management can control






3. A catastrophe that can be precluded from happening






4. Statements of desired results






5. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






7. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






8. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






9. Someone who assists in making the meeting run easier






10. Uses a definite format that involves a set of questions to chart the employee's response






11. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






12. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






13. Created for the specific purpose of solving an immediate problem






14. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






15. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






16. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






17. A process of working with and through others to get a significant task or project completed






18. The act of identifying with the feelings - thoughts - or attitudes of another person






19. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






20. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






21. A chart that shows employees what days and hours they are expected to work






22. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






23. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






24. The main connection between the sender and receiver






25. Factors that incite an employee to put out more effort and enthusiasm for his or her job






26. An additional sum paid to an employee whose work is superior and whose services are valued






27. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






28. The process of removing customers and employees from the premises when a crisis occurs






29. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






30. These objectives link to the organizational goals and help produce the desired outcome






31. The environment that a message travels through






32. Refines the vision statement by stating the purpose of the organization to employees and customers






33. Being unfairly partial to one or more employees






34. A conversation without prepared questions






35. To explore all of a problem's potential causes






36. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






37. An event that happens without warning and normally affects a number of people






38. A template used for creating weekly employee schedules






39. A meeting between the employer and employee when the employee leaves the company






40. The execution of processes and the use of tools that increase a person's efficiency and productivity






41. An assembly of people for the purpose of discussing or making decisions about some topics






42. An estimate of future sales based on historical sales records and other information viewed as relevant by management






43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






44. A standard by which something can be measured or judged






45. A list of topics that will be reviewed or dealt with at a meeting






46. A method of collecting ideas from all participants without criticism or judgment






47. A chart that shows which days and times the management staff is expected to work






48. The sum of activities a person performs to meet goals and/or to further his or her career






49. Refers to the need to develop relationships with people as individuals or in groups






50. Guidelines and procedures that explain how employees must notify management if they are unable to work