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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A criterion set by management that measures the quality and quantity of an employee's work
Historical sales information
Performance standard
Semivariable costs
Internal communication
2. Putting a positive thought into the public's mind following a negative situation
Departmental/team objectives
Spin
Measurable results
Core values
3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Commissions
Agenda
Crisis
Next steps
4. Statements of desired results
Action meetings
Goal
Debrief meeting
Self-disclosure
5. The procedure and guidelines for employees to follow when they want time off from work
Message channel
Time-off request policy
Action meetings
Value Statement
6. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Meeting
Brainstorming meetings
Motivators/Satisfiers
Listening
7. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
SWOT analysis
Decoding
Professional Development
Brainstorming meetings
8. To explore all of a problem's potential causes
Family and Medical Leave Act (FMLA)
Problem-solving model
Motivation
Delegation
9. Describes what an organization wants to become and why it exists
Spin
Vision Statement
Information meetings
Principles
10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Sales projections
Performance standard
Core values
Networking
11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Value Statement
Exit interview
Brainstorming meetings
Organizational communication
12. An assembly of people for the purpose of discussing or making decisions about some topics
Inclusion
Terminable acts
Fair Labor Standards Act (FLSA)
Meeting
13. Uses a definite format that involves a set of questions to chart the employee's response
Media policy
Structured exit interview
Performing
Measurable results
14. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Debrief meeting
Mediation
Progressive disciplinary action
Next steps
15. Set by management to ensure the operation's profitability
Organizational communication
Root cause
Delegation
Payroll standards
16. Guidelines and procedures that explain how employees must notify management if they are unable to work
Organizational goals
Employee absence policy
Unstructured exit interview
Nepotism
17. Providing encouragement - listening more than telling - and promoting team discussions
Information receiver
Principles
Supporting
Message context
18. Someone who can play the role of a wise advisor for you
Progressive disciplinary action
Information receiver
Performance standard
Mentor
19. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Personal treatment
Contingency plan
Interfunctional team
Control
20. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Evacuation
Master schedule
Controllable costs
21. A group of individuals who operate as a unit for an assigned task or goal
Performance standard
Team
Delegation
Meeting
22. Represent a select few of the highest concerns of the company
Documentation
Strategic priority
Time Management
Problem-solving team
23. Includes key personnel to be notified in the event of a crisis - such as each member of management
Media policy
Stress
Individual performance of objectives
Contact list
24. The budgeted dollar amount for each type of cost
Organizational communication
Standard
Call/emergency meetings
Crew schedule
25. The environment that a message travels through
Documentation
Management schedule
Fair Labor Standards Act (FLSA)
Message context
26. A catastrophe that can be precluded from happening
Preventable crisis
Control
Measurable results
Directing
27. Created for the specific purpose of solving an immediate problem
Covers
Problem-solving team
Arbitration
Interpersonal communication
28. Guidelines for conduct that have enduring and lasting value to a society or organization
Nepotism
Commissions
Mission Statement
Principles
29. Meetings involving a group or team whose purpose is to tackle a problem
Problem-solving meetings
Affection
Semivariable costs
Federal-State Unemployment Compensation Laws
30. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Nonverbal communication
Departmental/team objectives
Teamwork
31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Sales projections
Action item
Minutes
Departmental/team objectives
32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Standard
Mission Statement
Semivariable costs
Networking
33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Evacuation
Directing
Debrief meeting
Goal
34. A strategy to share information that the receiver would not normally know
Self-disclosure
Forming
Performing
Call/emergency meetings
35. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Mentor
Facilitator
Problem solving
Warm-up activity
36. A chart that shows which days and times the management staff is expected to work
Preventable crisis
Teamwork
Management schedule
Structured exit interview
37. The degree of responsibility an individual has to an activity
Accountability
Covers
Master schedule
Networking
38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Accountability
Empathy
Forming
Professionalism
39. Discussion between involved people with the goal of reaching an agreement that both can accept
Core values
Interpersonal communication
Negotiation
Terminable acts
40. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Delegation
Scheduling
Compensation
Internal communication
41. A standard by which something can be measured or judged
Structured exit interview
Benchmark
Objective
Problem-solving team
42. The originator and developer of the information that will be communicated
Evacuation
Directing
Information sender
Meeting
43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Cross-functional team
Empathy
Commissions
44. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Contact list
Involuntary termination
Structured exit interview
Semivariable costs
45. All aspects of the project are evaluated
Debrief meeting
Directing
Performance review cycles
Standard
46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Action item
Management
Vision Statement
Crisis
47. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Wage
Problem-solving meetings
Debrief meeting
Empathy
48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Call/emergency meetings
Self-directed teams
Shift leaders
Bonuses
49. Costs that management cannot control
Departmental/team objectives
Noncontrollable costs
Payroll standards
Media policy
50. Occurs when an employee - of his or her own free will - decides to leave an organization
Control
Storming
Voluntary termination
Semivariable costs