Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines and procedures that explain how employees must notify management if they are unable to work






2. All aspects of the project are evaluated






3. The person for whom the communication is intended






4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. A conversation without prepared questions






7. Meetings involving a group or team whose purpose is to tackle a problem






8. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






9. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






10. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






11. A strategy to share information that the receiver would not normally know






12. The receiver's process of translating the sender's message into a meaningful form






13. To explore all of a problem's potential causes






14. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






15. Refers to the need to feel a part of a group






16. A potential solution to a problem






17. The process of removing customers and employees from the premises when a crisis occurs






18. Refers to the need to exercise leadership and apply authority over others






19. Includes key personnel to be notified in the event of a crisis - such as each member of management






20. Any sound that interferes with clear reception






21. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






22. Simply an account of past sales volumes in a foodservice operation






23. The budgeted dollar amount for each type of cost






24. A chart that shows which days and times the management staff is expected to work






25. Meetings that share communication






26. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






27. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






28. Sees team members settling their differences and developing more cohesive and trusting work relationships






29. Any message presented to staff to create a cohesive and productive workforce






30. A specific point associated with an agenda item that needs some type of action performed






31. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






32. Someone who assists in making the meeting run easier






33. Developing the message to be sent






34. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






35. Guidelines for conduct that have enduring and lasting value to a society or organization






36. Team members can analyze and solve problems effectively together






37. The main connection between the sender and receiver






38. Shows which job classifications are essential or primary to staff and which are secondary






39. Personal characteristics that are work-related






40. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






41. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






42. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






43. An additional sum paid to an employee whose work is superior and whose services are valued






44. Meals to be served






45. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






46. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






47. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






48. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






49. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






50. The many expressions and movements of a speaker that convey additional information about the message being given