Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Created for the specific purpose of solving an immediate problem






2. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






3. Refers to the need to feel a part of a group






4. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






5. Describes what an organization wants to become and why it exists






6. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






7. An estimate of future sales based on historical sales records and other information viewed as relevant by management






8. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






9. The execution of processes and the use of tools that increase a person's efficiency and productivity






10. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






11. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






12. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






13. Actions by an employee that typically cause immediate termination






14. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






15. Refers to the need to exercise leadership and apply authority over others






16. The person for whom the communication is intended






17. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






18. The procedure and guidelines for employees to follow when they want time off from work






19. Costs that management cannot control






20. Represent a select few of the highest concerns of the company






21. Refers to the need to develop relationships with people as individuals or in groups






22. A method of collecting ideas from all participants without criticism or judgment






23. Uses a definite format that involves a set of questions to chart the employee's response






24. These objectives link to the organizational goals and help produce the desired outcome






25. A quick - interactive activity that prepares people to focus on the meeting and its objectives






26. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






27. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






28. The receiver's process of translating the sender's message into a meaningful form






29. Developing the message to be sent






30. To plan or appoint employees to work at a certain time and date






31. A catastrophe that cannot be stopped from happening






32. The degree of responsibility an individual has to an activity






33. Providing encouragement - listening more than telling - and promoting team discussions






34. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






35. A group of individuals who operate as a unit for an assigned task or goal






36. A catastrophe that can be precluded from happening






37. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






38. Meals to be served






39. Brief meetings in which the goal is to decide and commit to action






40. Sees team members settling their differences and developing more cohesive and trusting work relationships






41. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






42. A criterion set by management that measures the quality and quantity of an employee's work






43. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






44. Includes key personnel to be notified in the event of a crisis - such as each member of management






45. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






46. A template used for creating weekly employee schedules






47. Any message presented to staff to create a cohesive and productive workforce






48. Intact work units of a small group of employees who manage many daily operational issues with little supervision






49. A question or situation that needs an answer or a solution






50. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation