Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The person for whom the communication is intended






2. Sees team members settling their differences and developing more cohesive and trusting work relationships






3. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






4. Simply an account of past sales volumes in a foodservice operation






5. Factors that incite an employee to put out more effort and enthusiasm for his or her job






6. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






7. A template used for creating weekly employee schedules






8. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






9. The degree of responsibility an individual has to an activity






10. Guidelines for conduct that have enduring and lasting value to a society or organization






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. The execution of processes and the use of tools that increase a person's efficiency and productivity






13. Intact work units of a small group of employees who manage many daily operational issues with little supervision






14. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






15. A standard by which something can be measured or judged






16. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






17. Includes key personnel to be notified in the event of a crisis - such as each member of management






18. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






19. Costs that management cannot control






20. Actions by an employee that typically cause immediate termination






21. A report written by management reiterating the problem and its solution






22. Set by management to ensure the operation's profitability






23. A catastrophe that can be precluded from happening






24. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






25. Costs that management can control






26. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






27. Meals to be served






28. Brief meetings in which the goal is to decide and commit to action






29. Shows which job classifications are essential or primary to staff and which are secondary






30. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






32. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






33. The act of identifying with the feelings - thoughts - or attitudes of another person






34. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






35. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






36. A meeting between the employer and employee when the employee leaves the company






37. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






38. An event that happens without warning and normally affects a number of people






39. Statements of desired results






40. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






41. A strategy of steps to carry out so that a problem does not recur






42. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






43. The main connection between the sender and receiver






44. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






45. These objectives link to the organizational goals and help produce the desired outcome






46. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






47. Created for the specific purpose of solving an immediate problem






48. A list of topics that will be reviewed or dealt with at a meeting






49. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






50. To plan or appoint employees to work at a certain time and date