Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Serve as a set of standards by which an organization operates






2. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






3. Meetings involving a group or team whose purpose is to tackle a problem






4. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






5. A quick - interactive activity that prepares people to focus on the meeting and its objectives






6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






7. Simply an account of past sales volumes in a foodservice operation






8. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






9. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






10. Occurs when an employee - of his or her own free will - decides to leave an organization






11. Any sound that interferes with clear reception






12. The degree of responsibility an individual has to an activity






13. Includes key personnel to be notified in the event of a crisis - such as each member of management






14. A template used for creating weekly employee schedules






15. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






16. Providing encouragement - listening more than telling - and promoting team discussions






17. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






18. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






19. Represent a select few of the highest concerns of the company






20. Refers to the need to develop relationships with people as individuals or in groups






21. Describes what an organization wants to become and why it exists






22. Factors that incite an employee to put out more effort and enthusiasm for his or her job






23. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






24. Refers to the need to feel a part of a group






25. A standard by which something can be measured or judged






26. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






27. Guidelines and procedures that explain how employees must notify management if they are unable to work






28. Putting a positive thought into the public's mind following a negative situation






29. The originator and developer of the information that will be communicated






30. Intact work units of a small group of employees who manage many daily operational issues with little supervision






31. Someone who assists in making the meeting run easier






32. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






33. A strategy of steps to carry out so that a problem does not recur






34. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






35. A specific point associated with an agenda item that needs some type of action performed






36. Developing the message to be sent






37. Brief meetings in which the goal is to decide and commit to action






38. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






39. Being unfairly partial to one or more employees






40. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






41. A conversation without prepared questions






42. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






43. Costs that management can control






44. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






45. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






46. The action or situation that initiates the problem






47. A report written by management reiterating the problem and its solution






48. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






49. To plan or appoint employees to work at a certain time and date






50. A specific description or statement of what a manager wants to achieve