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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Inclusion
Cross-functional team
Problem-solving model
Involuntary termination
2. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Documentation
Self-directed teams
Semivariable costs
Encoding
3. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Voluntary termination
Semivariable costs
Action plan
4. Serve as a set of standards by which an organization operates
Internal communication
Environmental noise
Motivation
Value Statement
5. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Scheduling
Cross-training
Collective bargaining agreement
Accountability
6. Refers to the need to feel a part of a group
Certification
Cross-training
Inclusion
Unpreventable crisis
7. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Fair Labor Standards Act (FLSA)
Documentation
Message
Supporting
8. Represent a select few of the highest concerns of the company
Parking lot
Organizational goals
Strategic priority
Problem solving
9. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Objective
Core values
Arbitration
Management schedule
10. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Strategic priority
Facilitator
Motivation
Budget
11. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Deployment chart
Ground rules
Information receiver
Norming
12. The medium through which the message will be communicated
Meeting
Affection
Brainstorming meetings
Message channel
13. A specific description or statement of what a manager wants to achieve
Self-disclosure
Objective
Accountability
Management schedule
14. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Information sender
Master schedule
Action meetings
Networking
15. The person for whom the communication is intended
Nepotism
Information receiver
Problem solving
Next steps
16. A criterion set by management that measures the quality and quantity of an employee's work
Delegation
Workplace Ethics
Nonverbal communication
Performance standard
17. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Negotiation
Leadership
Message context
Controllable costs
18. Being unfairly partial to one or more employees
Favoritism
Noncontrollable costs
Conflict resolution
Voluntary termination
19. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Communication
Problem solving
Sales projections
Collective bargaining agreement
20. To plan or appoint employees to work at a certain time and date
Scheduling
Mentor
Delegation
Standard
21. The main connection between the sender and receiver
Master schedule
Merit pay
Message
Mentor
22. Simply stated criteria used to determine whether a goal has been met
Exit interview
Brainstorming meetings
Standard
Management
23. A strategy to share information that the receiver would not normally know
Preventable crisis
Problem solving
Self-disclosure
Objective
24. A report written by management reiterating the problem and its solution
Documentation
Information meetings
Storming
Listening
25. Guidelines and procedures that explain how employees must notify management if they are unable to work
Performance standard
Employee absence policy
Time Management
Federal-State Unemployment Compensation Laws
26. Describes what an organization wants to become and why it exists
Internal communication
Vision Statement
Accountability
Organizational goals
27. An event that happens without warning and normally affects a number of people
Involuntary termination
Control
Crisis
Conflict resolution
28. Costs that management cannot control
Cross-training
Noncontrollable costs
Salaries
Arbitration
29. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Ground rules
Mentor
Exit interview
30. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Facilitator
Call/emergency meetings
Organizational communication
Shift leaders
31. The originator and developer of the information that will be communicated
Information sender
Professional Development
Information meetings
Facilitator
32. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Conflict resolution
SWOT analysis
Arbitration
Mission Statement
33. The degree of responsibility an individual has to an activity
Accountability
Supporting
Goal
Team
34. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Cross-functional team
Federal-State Unemployment Compensation Laws
Message context
Mediation
35. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Teamwork
Employee absence policy
Mission Statement
Motivators/Satisfiers
36. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Nepotism
Problem-solving meetings
Shift leaders
Favoritism
37. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Informal communication
Certification
Next steps
Communication
38. The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Vision Statement
SWOT analysis
Cross-functional team
39. A meeting between the employer and employee when the employee leaves the company
Salaries
Accountability
Exit interview
Principles
40. A group of individuals who operate as a unit for an assigned task or goal
Core values
Team
Unpreventable crisis
Teamwork
41. Sees team members settling their differences and developing more cohesive and trusting work relationships
Arbitration
Historical sales information
Norming
Work styles
42. Created for the specific purpose of solving an immediate problem
Standard
Debrief meeting
Standard
Problem-solving team
43. Dollar amounts in addition to the regular wage and salary
Facilitator
Minutes
Goal
Bonuses
44. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Action meetings
Collective bargaining agreement
Terminable acts
Norming
45. Shows which job classifications are essential or primary to staff and which are secondary
Favoritism
Deployment chart
Information receiver
Negotiation
46. Expand the responsibilities of a particular group of employees
Interfunctional team
Core values
Bonuses
Planning
47. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Ground rules
Workplace Ethics
Problem solving
Delegation
48. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Departmental/team objectives
Standard
Semivariable costs
Directing
49. A chart that shows employees what days and hours they are expected to work
Performing
Message channel
Crew schedule
Motivation
50. A strategy of steps to carry out so that a problem does not recur
Action plan
Organizational communication
Standard
Problem-solving model