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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Providing encouragement - listening more than telling - and promoting team discussions
Supporting
Measurable results
Merit pay
Individual performance of objectives
2. The originator and developer of the information that will be communicated
Information sender
Employee absence policy
Information meetings
Informal communication
3. The standards of conduct or set of values and principles an individual or organization applies to work
Workplace Ethics
Team
Affection
Documentation
4. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Message
Commissions
Measurable results
SWOT analysis
5. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Formal communication
Problem
Problem-solving team
Directing
6. A specific description or statement of what a manager wants to achieve
Ground rules
Standard
Objective
Problem
7. The environment that a message travels through
Message context
Problem-solving team
Master schedule
Debrief meeting
8. Meetings that share communication
Measurable results
Agenda
Information meetings
Storming
9. A template used for creating weekly employee schedules
Individual performance of objectives
Objective
Master schedule
Facilitator
10. These objectives link to the organizational goals and help produce the desired outcome
Management schedule
Value Statement
Departmental/team objectives
Forming
11. A catastrophe that cannot be stopped from happening
Listening
Budget
Unpreventable crisis
Principles
12. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Value Statement
Compensation
Problem-solving team
Time-off request policy
13. All aspects of the project are evaluated
Workplace Ethics
Voluntary termination
Motivation
Debrief meeting
14. Brief meetings in which the goal is to decide and commit to action
Evacuation
Storming
Sales projections
Action meetings
15. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Controllable costs
Contingency plan
Supporting
Fair Labor Standards Act (FLSA)
16. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Core values
Preventable crisis
Problem-solving model
17. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Shift leaders
Sales projections
Arbitration
Organizational goals
18. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Contact list
Decoding
Planning
Problem
19. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Forming
Professionalism
Floaters
Involuntary termination
20. A process of working with and through others to get a significant task or project completed
Cross-functional team
Conflict resolution
Planning
Delegation
21. The degree of responsibility an individual has to an activity
Planning
Accountability
Professionalism
Action meetings
22. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Professionalism
Delegation
Objective
23. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Wage
Progressive disciplinary action
Fair Labor Standards Act (FLSA)
Affection
24. Simply an account of past sales volumes in a foodservice operation
Message
Organizational communication
Floaters
Historical sales information
25. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Salaries
Communication
Self-directed teams
Documentation
26. Refers to the need to exercise leadership and apply authority over others
Problem-solving model
Parking lot
Control
Listening
27. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Standard
Call/emergency meetings
Motivators/Satisfiers
Certification
28. Discussion between involved people with the goal of reaching an agreement that both can accept
Message channel
Negotiation
Fair Labor Standards Act (FLSA)
Work styles
29. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Message context
Budget
Exit interview
Motivation
30. The medium through which the message will be communicated
Informal communication
Core values
Message channel
Storming
31. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Storming
Noncontrollable costs
Supporting
32. The person for whom the communication is intended
Collective bargaining agreement
Action plan
Personal treatment
Information receiver
33. Personal characteristics that are work-related
Salaries
Performance standard
Work styles
Warm-up activity
34. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Informal communication
Contingency plan
Conflict resolution
Formal communication
35. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Deployment chart
Ground rules
Personal treatment
Standard
36. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Management schedule
Preventable crisis
Call/emergency meetings
Sales projections
37. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Time Management
Noncontrollable costs
Workplace Ethics
SWOT analysis
38. Represent a select few of the highest concerns of the company
Time Management
Mission Statement
Structured exit interview
Strategic priority
39. A potential solution to a problem
Alternative
Management
Workplace Ethics
Mediation
40. A specific point associated with an agenda item that needs some type of action performed
Networking
Personal treatment
Action item
Mentor
41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Collective bargaining agreement
Compensation
Preventable crisis
Contingency plan
42. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Mediation
Parking lot
Supporting
43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Cross-training
Semivariable costs
Parking lot
Environmental noise
44. The main connection between the sender and receiver
Nepotism
Problem-solving model
Debrief meeting
Message
45. Simply stated criteria used to determine whether a goal has been met
Standard
Crisis
Planning
Deployment chart
46. The procedure and guidelines for employees to follow when they want time off from work
Brainstorming meetings
Controllable costs
Documentation
Time-off request policy
47. A meeting between the employer and employee when the employee leaves the company
Exit interview
Standard
Next steps
Networking
48. Any sound that interferes with clear reception
Information sender
Environmental noise
Sexual harassment
Inclusion
49. Statements of desired results
Bonuses
Encoding
Goal
Unstructured exit interview
50. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Historical sales information
Commissions
Brainstorming meetings
Wage