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HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A chart that shows employees what days and hours they are expected to work
Crew schedule
Action meetings
Call/emergency meetings
Message channel
2. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Wage
Storming
Nonverbal communication
Formal communication
3. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Standard
Media policy
Message
4. A strategy of steps to carry out so that a problem does not recur
Encoding
Action plan
Semivariable costs
Deployment chart
5. These goals focus on broad statements of what the organization as a whole wants to achieve
Directing
Motivation
Organizational goals
Performance standard
6. A chart that shows which days and times the management staff is expected to work
Ground rules
Departmental/team objectives
Management schedule
Contact list
7. An event that happens without warning and normally affects a number of people
Mediation
Scheduling
Crisis
Compensation
8. Serve as a set of standards by which an organization operates
Value Statement
Federal-State Unemployment Compensation Laws
Problem solving
Mediation
9. Occurs when an employee - of his or her own free will - decides to leave an organization
Sexual harassment
Time Management
Message context
Voluntary termination
10. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Benchmark
Problem-solving meetings
Information meetings
Performance review cycles
11. Dollar amounts in addition to the regular wage and salary
Bonuses
Parking lot
Environmental noise
Cross-training
12. Meetings that share communication
Documentation
Information meetings
Favoritism
Individual performance of objectives
13. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Directing
Cross-functional team
Organizational communication
Performance review cycles
14. Refines the vision statement by stating the purpose of the organization to employees and customers
Core values
Mission Statement
Nonverbal communication
Arbitration
15. Being unfairly partial to one or more employees
Core values
Favoritism
Action meetings
Mission Statement
16. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Team
Motivation
Stress
Brainstorming meetings
17. Simply an account of past sales volumes in a foodservice operation
Historical sales information
Motivators/Satisfiers
Interpersonal communication
Mission Statement
18. Meetings involving a group or team whose purpose is to tackle a problem
Self-disclosure
Mentor
Unpreventable crisis
Problem-solving meetings
19. The originator and developer of the information that will be communicated
Internal communication
Information sender
Payroll standards
Personal treatment
20. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Cross-functional team
Delegation
Nonverbal communication
Collective bargaining agreement
21. The budgeted dollar amount for each type of cost
Standard
Fair Labor Standards Act (FLSA)
Informal communication
Ground rules
22. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Accountability
Floaters
Exit interview
Preventable crisis
23. These objectives link to the organizational goals and help produce the desired outcome
Departmental/team objectives
Call/emergency meetings
Standard
Problem-solving meetings
24. Includes key personnel to be notified in the event of a crisis - such as each member of management
Compensation
Contact list
Organizational goals
Information sender
25. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Individual performance of objectives
Personal treatment
Performance review cycles
Strategic priority
26. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Information receiver
Involuntary termination
Sexual harassment
Problem-solving model
27. To explore all of a problem's potential causes
Principles
Problem-solving model
Professional Development
Organizational communication
28. A list of topics that will be reviewed or dealt with at a meeting
Involuntary termination
Spin
Agenda
Family and Medical Leave Act (FMLA)
29. Refers to the need to feel a part of a group
Storming
Inclusion
Exit interview
Action meetings
30. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Formal communication
Family and Medical Leave Act (FMLA)
SWOT analysis
Departmental/team objectives
31. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Information sender
Self-directed teams
Time-off request policy
Measurable results
32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Departmental/team objectives
Fair Labor Standards Act (FLSA)
Information receiver
Mediation
33. The person for whom the communication is intended
Master schedule
Floaters
Information receiver
Informal communication
34. The medium through which the message will be communicated
Ground rules
Stress Management
Professional Development
Message channel
35. A strategy to share information that the receiver would not normally know
Professional Development
Networking
Self-disclosure
Meeting
36. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Structured exit interview
Employee absence policy
Performing
Arbitration
37. Govern unemployment compensation
Sexual harassment
Problem-solving model
Message channel
Federal-State Unemployment Compensation Laws
38. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Communication
Bonuses
Fair Labor Standards Act (FLSA)
Directing
39. Refers to the need to develop relationships with people as individuals or in groups
Employee absence policy
Environmental noise
Affection
Supporting
40. Simply stated criteria used to determine whether a goal has been met
Standard
Wage
Cross-training
Budget
41. A catastrophe that can be precluded from happening
Measurable results
Preventable crisis
Call/emergency meetings
Root cause
42. To plan or appoint employees to work at a certain time and date
Action plan
Performing
Scheduling
Meeting
43. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Informal communication
Facilitator
Directing
Delegation
44. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Compensation
Self-disclosure
Floaters
45. The environment that a message travels through
Agenda
Message context
Professionalism
Value Statement
46. The main connection between the sender and receiver
Problem
Message
Employee absence policy
Covers
47. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Objective
Salaries
Spin
Norming
48. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Evacuation
Encoding
Core values
Planning
49. An additional sum paid to an employee whose work is superior and whose services are valued
Merit pay
Alternative
Budget
Brainstorming
50. A catastrophe that cannot be stopped from happening
Workplace Ethics
Unpreventable crisis
Goal
Arbitration
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