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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main connection between the sender and receiver
Self-disclosure
Message
Time Management
Mentor
2. A criterion set by management that measures the quality and quantity of an employee's work
Warm-up activity
Wage
Information meetings
Performance standard
3. The medium through which the message will be communicated
Voluntary termination
Next steps
Message channel
Mediation
4. These goals focus on broad statements of what the organization as a whole wants to achieve
Involuntary termination
Organizational goals
Meeting
Cross-training
5. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Budget
Principles
Master schedule
Family and Medical Leave Act (FMLA)
6. The environment that a message travels through
Family and Medical Leave Act (FMLA)
Message context
Strategic priority
Controllable costs
7. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Employee absence policy
Nepotism
Mission Statement
Information receiver
8. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Problem-solving team
Preventable crisis
Wage
9. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Inclusion
Sexual harassment
Sales projections
Call/emergency meetings
10. The procedure and guidelines for employees to follow when they want time off from work
Accountability
Norming
Time-off request policy
Teamwork
11. Personal characteristics that are work-related
Evacuation
Collective bargaining agreement
Storming
Work styles
12. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Root cause
Forming
Measurable results
Noncontrollable costs
13. A strategy to share information that the receiver would not normally know
Action item
Fair Labor Standards Act (FLSA)
Self-disclosure
Progressive disciplinary action
14. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Empathy
Collective bargaining agreement
Arbitration
Voluntary termination
15. The many expressions and movements of a speaker that convey additional information about the message being given
Evacuation
Nonverbal communication
Problem
Teamwork
16. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Crew schedule
Mission Statement
Exit interview
Core values
17. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Unstructured exit interview
Message channel
Media policy
Problem solving
18. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Stress
Affection
Crisis
19. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Professionalism
Forming
Semivariable costs
Motivators/Satisfiers
20. A process of working with and through others to get a significant task or project completed
Shift leaders
Problem-solving model
Root cause
Delegation
21. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Parking lot
Certification
Commissions
Bonuses
22. Simply an account of past sales volumes in a foodservice operation
Shift leaders
Encoding
Historical sales information
Spin
23. A meeting between the employer and employee when the employee leaves the company
Exit interview
Meeting
Negotiation
Norming
24. Represent a select few of the highest concerns of the company
Problem-solving team
Commissions
Strategic priority
Formal communication
25. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Nepotism
Inclusion
Self-directed teams
Stress Management
26. Actions by an employee that typically cause immediate termination
Unstructured exit interview
Terminable acts
Internal communication
Debrief meeting
27. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Salaries
Organizational goals
Controllable costs
Performance review cycles
28. A group of individuals who operate as a unit for an assigned task or goal
Media policy
Standard
Goal
Team
29. A chart that shows employees what days and hours they are expected to work
Communication
Payroll standards
Alternative
Crew schedule
30. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Stress
Norming
Motivators/Satisfiers
Informal communication
31. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Workplace Ethics
Delegation
Contingency plan
Action plan
32. Describes what an organization wants to become and why it exists
Delegation
Vision Statement
Conflict resolution
Message context
33. A catastrophe that cannot be stopped from happening
Individual performance of objectives
Unpreventable crisis
Problem
Certification
34. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Parking lot
Principles
Covers
Historical sales information
35. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Management
Preventable crisis
Fair Labor Standards Act (FLSA)
36. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Involuntary termination
Message channel
Arbitration
Cross-training
37. A specific point associated with an agenda item that needs some type of action performed
Action item
Motivation
Controllable costs
Supporting
38. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Compensation
Standard
Root cause
39. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Payroll standards
Informal communication
Fair Labor Standards Act (FLSA)
Sexual harassment
40. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Controllable costs
Sexual harassment
Principles
Wage
41. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Next steps
Stress
Nepotism
Individual performance of objectives
42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Negotiation
Cross-training
Merit pay
Management
43. A potential solution to a problem
Interfunctional team
Call/emergency meetings
Alternative
Crisis
44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Deployment chart
Strategic priority
Forming
Conflict resolution
45. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Wage
Noncontrollable costs
Unstructured exit interview
Sexual harassment
46. Set by management to ensure the operation's profitability
Payroll standards
Principles
Media policy
Supporting
47. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Deployment chart
Departmental/team objectives
Motivators/Satisfiers
Organizational communication
48. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Self-disclosure
Warm-up activity
Professionalism
Norming
49. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Warm-up activity
Mentor
Message channel
50. An additional sum paid to an employee whose work is superior and whose services are valued
Shift leaders
SWOT analysis
Merit pay
Time-off request policy