Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Govern unemployment compensation






2. An estimate of future sales based on historical sales records and other information viewed as relevant by management






3. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






4. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






5. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






6. These goals focus on broad statements of what the organization as a whole wants to achieve






7. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






8. Includes key personnel to be notified in the event of a crisis - such as each member of management






9. Guidelines and procedures that explain how employees must notify management if they are unable to work






10. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






11. Actions by an employee that typically cause immediate termination






12. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






13. The receiver's process of translating the sender's message into a meaningful form






14. A strategy to share information that the receiver would not normally know






15. A specific point associated with an agenda item that needs some type of action performed






16. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified






17. A potential solution to a problem






18. The medium through which the message will be communicated






19. The execution of processes and the use of tools that increase a person's efficiency and productivity






20. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






21. The person for whom the communication is intended






22. Meetings that share communication






23. A specific description or statement of what a manager wants to achieve






24. A template used for creating weekly employee schedules






25. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






26. A method of collecting ideas from all participants without criticism or judgment






27. A group of individuals who operate as a unit for an assigned task or goal






28. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






29. Meetings involving a group or team whose purpose is to tackle a problem






30. Dollar amounts in addition to the regular wage and salary






31. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






32. A quick - interactive activity that prepares people to focus on the meeting and its objectives






33. Meals to be served






34. Sees team members settling their differences and developing more cohesive and trusting work relationships






35. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






36. Refines the vision statement by stating the purpose of the organization to employees and customers






37. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






38. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






39. The main connection between the sender and receiver






40. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






41. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






42. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






43. Refers to the need to exercise leadership and apply authority over others






44. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






45. Putting a positive thought into the public's mind following a negative situation






46. Providing encouragement - listening more than telling - and promoting team discussions






47. The many expressions and movements of a speaker that convey additional information about the message being given






48. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






49. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






50. All types of wages combined with other rewards or benefits that the employee receives as part of a package