Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






2. The receiver's process of translating the sender's message into a meaningful form






3. Simply an account of past sales volumes in a foodservice operation






4. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






5. A process of working with and through others to get a significant task or project completed






6. Statements of desired results






7. A standard by which something can be measured or judged






8. Meetings involving a group or team whose purpose is to tackle a problem






9. Dollar amounts in addition to the regular wage and salary






10. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






11. Any sound that interferes with clear reception






12. Meals to be served






13. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






14. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






15. Providing encouragement - listening more than telling - and promoting team discussions






16. Includes key personnel to be notified in the event of a crisis - such as each member of management






17. A conversation without prepared questions






18. Refers to the need to feel a part of a group






19. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






20. To plan or appoint employees to work at a certain time and date






21. The act of identifying with the feelings - thoughts - or attitudes of another person






22. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






23. The originator and developer of the information that will be communicated






24. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






25. The environment that a message travels through






26. A strategy of steps to carry out so that a problem does not recur






27. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






28. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






29. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






30. A report written by management reiterating the problem and its solution






31. Simply stated criteria used to determine whether a goal has been met






32. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






33. The standards of conduct or set of values and principles an individual or organization applies to work






34. Developing the message to be sent






35. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






36. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






37. These objectives link to the organizational goals and help produce the desired outcome






38. Shows which job classifications are essential or primary to staff and which are secondary






39. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






40. To explore all of a problem's potential causes






41. Sees team members settling their differences and developing more cohesive and trusting work relationships






42. The main connection between the sender and receiver






43. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






44. A method of collecting ideas from all participants without criticism or judgment






45. A strategy to share information that the receiver would not normally know






46. An assembly of people for the purpose of discussing or making decisions about some topics






47. Guidelines and procedures that explain how employees must notify management if they are unable to work






48. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






49. Expand the responsibilities of a particular group of employees






50. The process of removing customers and employees from the premises when a crisis occurs