Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






3. Putting a positive thought into the public's mind following a negative situation






4. Describes what an organization wants to become and why it exists






5. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






6. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






7. A question or situation that needs an answer or a solution






8. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






9. Tend to be associated with management positions since they are fixed dollar amounts for compensation






10. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






11. Intact work units of a small group of employees who manage many daily operational issues with little supervision






12. A strategy to share information that the receiver would not normally know






13. The action or situation that initiates the problem






14. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






15. Someone who can play the role of a wise advisor for you






16. The act of identifying with the feelings - thoughts - or attitudes of another person






17. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






18. The environment that a message travels through






19. Providing encouragement - listening more than telling - and promoting team discussions






20. Shows which job classifications are essential or primary to staff and which are secondary






21. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






22. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






23. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






24. All aspects of the project are evaluated






25. Statements of desired results






26. Created for the specific purpose of solving an immediate problem






27. A standard by which something can be measured or judged






28. A strategy of steps to carry out so that a problem does not recur






29. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






30. The many expressions and movements of a speaker that convey additional information about the message being given






31. A list of topics that will be reviewed or dealt with at a meeting






32. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






33. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






34. A criterion set by management that measures the quality and quantity of an employee's work






35. Meetings involving a group or team whose purpose is to tackle a problem






36. Refers to the need to exercise leadership and apply authority over others






37. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






38. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






39. Sees team members settling their differences and developing more cohesive and trusting work relationships






40. Being unfairly partial to one or more employees






41. A meeting between the employer and employee when the employee leaves the company






42. Costs that management can control






43. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






44. The budgeted dollar amount for each type of cost






45. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






46. An additional sum paid to an employee whose work is superior and whose services are valued






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






49. A method of collecting ideas from all participants without criticism or judgment






50. Refers to the need to develop relationships with people as individuals or in groups