Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To plan or appoint employees to work at a certain time and date






2. A chart that shows which days and times the management staff is expected to work






3. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






4. Sees team members settling their differences and developing more cohesive and trusting work relationships






5. Refers to the need to develop relationships with people as individuals or in groups






6. Someone who assists in making the meeting run easier






7. Someone who can play the role of a wise advisor for you






8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






9. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






10. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






11. Refines the vision statement by stating the purpose of the organization to employees and customers






12. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






13. The main connection between the sender and receiver






14. All types of wages combined with other rewards or benefits that the employee receives as part of a package






15. A quick - interactive activity that prepares people to focus on the meeting and its objectives






16. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






17. Set by management to ensure the operation's profitability






18. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






19. A report written by management reiterating the problem and its solution






20. Meals to be served






21. Team members can analyze and solve problems effectively together






22. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






23. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






24. Putting a positive thought into the public's mind following a negative situation






25. Costs that management can control






26. Providing encouragement - listening more than telling - and promoting team discussions






27. A process of working with and through others to get a significant task or project completed






28. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






30. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






31. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






32. Any sound that interferes with clear reception






33. Actions by an employee that typically cause immediate termination






34. Factors that incite an employee to put out more effort and enthusiasm for his or her job






35. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






36. A meeting between the employer and employee when the employee leaves the company






37. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






38. A criterion set by management that measures the quality and quantity of an employee's work






39. The execution of processes and the use of tools that increase a person's efficiency and productivity






40. The receiver's process of translating the sender's message into a meaningful form






41. Simply stated criteria used to determine whether a goal has been met






42. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






43. Personal characteristics that are work-related






44. Discussion between involved people with the goal of reaching an agreement that both can accept






45. A method of collecting ideas from all participants without criticism or judgment






46. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






47. An additional sum paid to an employee whose work is superior and whose services are valued






48. To explore all of a problem's potential causes






49. A specific point associated with an agenda item that needs some type of action performed






50. A type of action meeting in which some type of crisis has occurred and immediate action must be taken