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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement
Core values
Meeting
Standard
Bonuses
2. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Contact list
Departmental/team objectives
Mediation
Compensation
3. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Call/emergency meetings
SWOT analysis
Family and Medical Leave Act (FMLA)
Action item
4. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Information meetings
Storming
Leadership
Stress
5. Indicates that you have demonstrated a high level of skill and have met specific performance requirements by participating in a rigorous process to become certified
Certification
Media policy
Networking
Agenda
6. The environment that a message travels through
Parking lot
Storming
Message context
Stress Management
7. Describes what an organization wants to become and why it exists
Planning
Vision Statement
Objective
Wage
8. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Motivators/Satisfiers
Action meetings
Cross-functional team
Supporting
9. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Strategic priority
Stress
Covers
Fair Labor Standards Act (FLSA)
10. Expand the responsibilities of a particular group of employees
Information receiver
Preventable crisis
Contingency plan
Interfunctional team
11. A standard by which something can be measured or judged
Benchmark
Certification
Call/emergency meetings
Standard
12. Refines the vision statement by stating the purpose of the organization to employees and customers
Work styles
Mission Statement
Facilitator
Leadership
13. A process of working with and through others to get a significant task or project completed
Spin
Communication
Delegation
Interpersonal communication
14. Sees team members settling their differences and developing more cohesive and trusting work relationships
Professionalism
Forming
Norming
Terminable acts
15. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Information meetings
Mediation
Forming
Affection
16. A chart that shows which days and times the management staff is expected to work
Management schedule
Delegation
Minutes
Leadership
17. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Cross-training
Goal
Employee absence policy
Information sender
18. Being unfairly partial to one or more employees
Facilitator
Vision Statement
Standard
Favoritism
19. Set by management to ensure the operation's profitability
Mentor
Payroll standards
Interpersonal communication
Goal
20. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Measurable results
Message context
Performance review cycles
21. Represent a select few of the highest concerns of the company
Strategic priority
Compensation
Performing
Arbitration
22. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Information sender
Merit pay
Benchmark
Formal communication
23. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Listening
Nepotism
Budget
Organizational communication
24. Costs that management can control
Controllable costs
Forming
Family and Medical Leave Act (FMLA)
Progressive disciplinary action
25. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements
Networking
Bonuses
Contact list
Information sender
26. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Leadership
Warm-up activity
Progressive disciplinary action
Compensation
27. Refers to the need to feel a part of a group
Message
Inclusion
Documentation
Vision Statement
28. Govern unemployment compensation
Brainstorming meetings
Sexual harassment
Benchmark
Federal-State Unemployment Compensation Laws
29. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Payroll standards
Formal communication
Problem solving
30. Meetings that share communication
Message
Information meetings
Problem-solving model
Inclusion
31. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Message channel
Root cause
Certification
Brainstorming meetings
32. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Minutes
Communication
Call/emergency meetings
Core values
33. The person for whom the communication is intended
Family and Medical Leave Act (FMLA)
Information receiver
Covers
Norming
34. Team members can analyze and solve problems effectively together
Performing
Mentor
Merit pay
Planning
35. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Family and Medical Leave Act (FMLA)
Informal communication
Message channel
Storming
36. Discussion between involved people with the goal of reaching an agreement that both can accept
Fair Labor Standards Act (FLSA)
Encoding
Performance review cycles
Negotiation
37. Meetings involving a group or team whose purpose is to tackle a problem
Measurable results
Mediation
Problem-solving meetings
Brainstorming meetings
38. Meals to be served
Covers
Core values
Involuntary termination
Workplace Ethics
39. Statements of desired results
Bonuses
Cross-training
Organizational goals
Goal
40. To explore all of a problem's potential causes
Motivators/Satisfiers
Historical sales information
Problem-solving model
Listening
41. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Delegation
Action meetings
Inclusion
42. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Certification
Norming
Self-directed teams
Scheduling
43. A template used for creating weekly employee schedules
Core values
Master schedule
Certification
Planning
44. These objectives link to the organizational goals and help produce the desired outcome
Documentation
Departmental/team objectives
Stress
Progressive disciplinary action
45. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Time Management
Favoritism
Salaries
Delegation
46. Providing encouragement - listening more than telling - and promoting team discussions
Voluntary termination
Decoding
Goal
Supporting
47. Dollar amounts in addition to the regular wage and salary
Inclusion
Information sender
Planning
Bonuses
48. An event that happens without warning and normally affects a number of people
Fair Labor Standards Act (FLSA)
Crisis
Unpreventable crisis
Involuntary termination
49. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution
Mission Statement
Environmental noise
Individual performance of objectives
Stress Management
50. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal
Parking lot
Next steps
Stress
Teamwork