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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Forming
Employee absence policy
Root cause
Minutes
2. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Accountability
Cross-training
Message context
Fair Labor Standards Act (FLSA)
3. Govern unemployment compensation
Facilitator
Federal-State Unemployment Compensation Laws
Documentation
Preventable crisis
4. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Organizational communication
Historical sales information
Voluntary termination
Media policy
5. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Forming
Bonuses
Information receiver
Warm-up activity
6. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Workplace Ethics
Work styles
Arbitration
Mentor
7. Simply stated criteria used to determine whether a goal has been met
Arbitration
Delegation
Forming
Standard
8. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Documentation
Historical sales information
Progressive disciplinary action
Fair Labor Standards Act (FLSA)
9. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Strategic priority
Salaries
Contact list
Commissions
10. A process of working with and through others to get a significant task or project completed
Shift leaders
Fair Labor Standards Act (FLSA)
Nonverbal communication
Delegation
11. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Self-disclosure
Message
Information meetings
12. The person for whom the communication is intended
Shift leaders
Affection
Information receiver
Involuntary termination
13. A chart that shows employees what days and hours they are expected to work
Unpreventable crisis
Crew schedule
Crisis
Problem-solving team
14. The receiver's process of translating the sender's message into a meaningful form
Conflict resolution
Goal
Departmental/team objectives
Decoding
15. The degree of responsibility an individual has to an activity
Message
Cross-training
Controllable costs
Accountability
16. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons
Action item
Family and Medical Leave Act (FMLA)
Delegation
Communication
17. The process of removing customers and employees from the premises when a crisis occurs
Deployment chart
Evacuation
Sales projections
Forming
18. The many expressions and movements of a speaker that convey additional information about the message being given
Crisis
Merit pay
Principles
Nonverbal communication
19. The standards of conduct or set of values and principles an individual or organization applies to work
Work styles
Workplace Ethics
Meeting
Departmental/team objectives
20. A specific description or statement of what a manager wants to achieve
Objective
Involuntary termination
Voluntary termination
Stress
21. Meals to be served
Covers
Certification
Communication
Work styles
22. All aspects of the project are evaluated
Spin
Negotiation
Brainstorming
Debrief meeting
23. Expand the responsibilities of a particular group of employees
Exit interview
Interfunctional team
Control
Norming
24. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Delegation
Information meetings
Decoding
Stress Management
25. Providing encouragement - listening more than telling - and promoting team discussions
Negotiation
Supporting
Individual performance of objectives
Affection
26. A criterion set by management that measures the quality and quantity of an employee's work
Voluntary termination
Accountability
Directing
Performance standard
27. Putting a positive thought into the public's mind following a negative situation
Payroll standards
Fair Labor Standards Act (FLSA)
Unpreventable crisis
Spin
28. Dollar amounts in addition to the regular wage and salary
Compensation
Brainstorming meetings
Root cause
Bonuses
29. The originator and developer of the information that will be communicated
Information sender
Leadership
Fair Labor Standards Act (FLSA)
Contingency plan
30. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Delegation
Salaries
Compensation
Message channel
31. Describes what an organization wants to become and why it exists
Formal communication
Vision Statement
Commissions
Call/emergency meetings
32. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Information receiver
Action meetings
Cross-functional team
Contingency plan
33. To plan or appoint employees to work at a certain time and date
Family and Medical Leave Act (FMLA)
Professionalism
Benchmark
Scheduling
34. Refers to the need to exercise leadership and apply authority over others
Certification
Supporting
Workplace Ethics
Control
35. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Team
Call/emergency meetings
Professionalism
Motivation
36. A specific point associated with an agenda item that needs some type of action performed
Action item
Management schedule
Stress
SWOT analysis
37. Set by management to ensure the operation's profitability
Action plan
Voluntary termination
Payroll standards
Forming
38. Includes key personnel to be notified in the event of a crisis - such as each member of management
Affection
Minutes
Informal communication
Contact list
39. Meetings involving a group or team whose purpose is to tackle a problem
Historical sales information
Problem-solving meetings
Forming
Collective bargaining agreement
40. The environment that a message travels through
Agenda
Message context
Motivation
Unpreventable crisis
41. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Communication
Listening
Salaries
Directing
42. Shows which job classifications are essential or primary to staff and which are secondary
Deployment chart
Encoding
Master schedule
Standard
43. An event that happens without warning and normally affects a number of people
Teamwork
Crisis
Warm-up activity
Motivators/Satisfiers
44. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Problem
Budget
Alternative
Arbitration
45. A method of collecting ideas from all participants without criticism or judgment
Organizational goals
Brainstorming
Organizational communication
Message
46. Refers to the need to develop relationships with people as individuals or in groups
Inclusion
Action item
Affection
Problem solving
47. Uses a definite format that involves a set of questions to chart the employee's response
Scheduling
Self-disclosure
Structured exit interview
Shift leaders
48. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Certification
Environmental noise
Storming
Warm-up activity
49. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Information sender
Cross-training
Benchmark
Parking lot
50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Team
Informal communication
Interfunctional team
Leadership