Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






2. A conversation without prepared questions






3. Refers to the need to feel a part of a group






4. A specific point associated with an agenda item that needs some type of action performed






5. A template used for creating weekly employee schedules






6. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






7. A process of working with and through others to get a significant task or project completed






8. Guidelines and procedures that explain how employees must notify management if they are unable to work






9. Uses a definite format that involves a set of questions to chart the employee's response






10. Created for the specific purpose of solving an immediate problem






11. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






12. The originator and developer of the information that will be communicated






13. Meetings involving a group or team whose purpose is to tackle a problem






14. A criterion set by management that measures the quality and quantity of an employee's work






15. All aspects of the project are evaluated






16. All types of wages combined with other rewards or benefits that the employee receives as part of a package






17. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






18. Expand the responsibilities of a particular group of employees






19. The sum of activities a person performs to meet goals and/or to further his or her career






20. Costs that management cannot control






21. The many expressions and movements of a speaker that convey additional information about the message being given






22. Set by management to ensure the operation's profitability






23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






24. The environment that a message travels through






25. To explore all of a problem's potential causes






26. Someone who can play the role of a wise advisor for you






27. A group of individuals who operate as a unit for an assigned task or goal






28. Simply an account of past sales volumes in a foodservice operation






29. Includes key personnel to be notified in the event of a crisis - such as each member of management






30. A chart that shows employees what days and hours they are expected to work






31. Intact work units of a small group of employees who manage many daily operational issues with little supervision






32. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






33. The act of identifying with the feelings - thoughts - or attitudes of another person






34. Statements of desired results






35. Actions by an employee that typically cause immediate termination






36. Putting a positive thought into the public's mind following a negative situation






37. A list of topics that will be reviewed or dealt with at a meeting






38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






39. A method of collecting ideas from all participants without criticism or judgment






40. Brief meetings in which the goal is to decide and commit to action






41. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






43. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






44. A standard by which something can be measured or judged






45. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






46. A meeting between the employer and employee when the employee leaves the company






47. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






48. Providing encouragement - listening more than telling - and promoting team discussions






49. The procedure and guidelines for employees to follow when they want time off from work






50. Someone who assists in making the meeting run easier