Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines for conduct that have enduring and lasting value to a society or organization






2. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






3. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






4. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






5. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






6. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






7. The act of identifying with the feelings - thoughts - or attitudes of another person






8. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






9. To explore all of a problem's potential causes






10. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






11. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






12. A group of individuals who operate as a unit for an assigned task or goal






13. Govern unemployment compensation






14. Putting a positive thought into the public's mind following a negative situation






15. Meetings that share communication






16. Includes key personnel to be notified in the event of a crisis - such as each member of management






17. A conversation without prepared questions






18. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization






19. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






20. The degree of responsibility an individual has to an activity






21. A method of collecting ideas from all participants without criticism or judgment






22. The standards of conduct or set of values and principles an individual or organization applies to work






23. Discussion between involved people with the goal of reaching an agreement that both can accept






24. The process of sending and receiving information by talk - gestures - or writing for some type of response or action






25. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






26. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






27. Someone who can play the role of a wise advisor for you






28. A standard by which something can be measured or judged






29. Shows which job classifications are essential or primary to staff and which are secondary






30. Describes what an organization wants to become and why it exists






31. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






32. A specific description or statement of what a manager wants to achieve






33. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






34. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






35. Simply an account of past sales volumes in a foodservice operation






36. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






37. A strategy of steps to carry out so that a problem does not recur






38. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






39. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






40. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






41. Refines the vision statement by stating the purpose of the organization to employees and customers






42. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






43. A chart that shows employees what days and hours they are expected to work






44. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






45. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






46. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






47. An assembly of people for the purpose of discussing or making decisions about some topics






48. Represent a select few of the highest concerns of the company






49. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






50. Statements of desired results