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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Team members can analyze and solve problems effectively together
Time-off request policy
Goal
Performing
Professionalism
2. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Directing
Storming
Decoding
Stress
3. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Problem solving
Work styles
Action meetings
Budget
4. Expand the responsibilities of a particular group of employees
Budget
Unpreventable crisis
Planning
Interfunctional team
5. The procedure and guidelines for employees to follow when they want time off from work
Information receiver
Time-off request policy
Goal
Crisis
6. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Interfunctional team
Meeting
Time-off request policy
7. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Decoding
Forming
Commissions
8. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Measurable results
Spin
Delegation
Commissions
9. Being unfairly partial to one or more employees
Debrief meeting
Problem
Individual performance of objectives
Favoritism
10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable
Ground rules
Stress
Mentor
Measurable results
11. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Time-off request policy
Contact list
Progressive disciplinary action
Debrief meeting
12. Occurs when an employee - of his or her own free will - decides to leave an organization
Communication
Motivators/Satisfiers
Preventable crisis
Voluntary termination
13. Represent a select few of the highest concerns of the company
Strategic priority
Alternative
Formal communication
Action plan
14. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Evacuation
Floaters
Next steps
SWOT analysis
15. Costs that management can control
Controllable costs
Organizational communication
Noncontrollable costs
Accountability
16. Govern unemployment compensation
Minutes
Mission Statement
Norming
Federal-State Unemployment Compensation Laws
17. The budgeted dollar amount for each type of cost
Organizational goals
Fair Labor Standards Act (FLSA)
Standard
Action meetings
18. These goals focus on broad statements of what the organization as a whole wants to achieve
Delegation
Unstructured exit interview
Organizational goals
Strategic priority
19. An event that happens without warning and normally affects a number of people
Standard
Crisis
Structured exit interview
Meeting
20. Providing encouragement - listening more than telling - and promoting team discussions
Listening
Internal communication
Vision Statement
Supporting
21. A potential solution to a problem
Crisis
Stress Management
Alternative
Favoritism
22. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Formal communication
Principles
Compensation
Arbitration
23. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor
Contingency plan
Mission Statement
Interpersonal communication
Collective bargaining agreement
24. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Performing
Budget
Value Statement
Sexual harassment
25. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Employee absence policy
Mediation
Floaters
Professionalism
26. Simply an account of past sales volumes in a foodservice operation
Contingency plan
Voluntary termination
Historical sales information
Self-directed teams
27. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
Semivariable costs
Action plan
Cross-functional team
Value Statement
28. A chart that shows which days and times the management staff is expected to work
Stress
Goal
Management schedule
Ground rules
29. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Budget
Objective
Planning
Benchmark
30. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Motivation
Formal communication
Communication
Crew schedule
31. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Nepotism
Problem solving
Time Management
Semivariable costs
32. A catastrophe that can be precluded from happening
Preventable crisis
Controllable costs
Negotiation
Ground rules
33. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting
Management schedule
Minutes
Action plan
Warm-up activity
34. Dollar amounts in addition to the regular wage and salary
Scheduling
Commissions
Bonuses
Standard
35. A process of working with and through others to get a significant task or project completed
Voluntary termination
Meeting
Delegation
Accountability
36. A strategy of steps to carry out so that a problem does not recur
Action plan
Interfunctional team
Cross-functional team
Communication
37. An estimate of future sales based on historical sales records and other information viewed as relevant by management
Sales projections
Problem-solving team
SWOT analysis
Certification
38. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Mentor
Motivation
Media policy
Employee absence policy
39. Someone who can play the role of a wise advisor for you
Mentor
Motivators/Satisfiers
Salaries
Shift leaders
40. A question or situation that needs an answer or a solution
Problem
Call/emergency meetings
Certification
Payroll standards
41. Refines the vision statement by stating the purpose of the organization to employees and customers
Mission Statement
Compensation
Fair Labor Standards Act (FLSA)
Voluntary termination
42. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Supporting
Time Management
Empathy
43. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Delegation
Vision Statement
Message channel
44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Family and Medical Leave Act (FMLA)
Formal communication
Brainstorming
45. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Information sender
Directing
Personal treatment
Message
46. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Team
Time-off request policy
Merit pay
Informal communication
47. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Debrief meeting
Formal communication
Floaters
48. Refers to the need to feel a part of a group
Cross-training
Inclusion
Root cause
Professionalism
49. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Problem solving
Debrief meeting
Problem-solving model
50. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Fair Labor Standards Act (FLSA)
Value Statement
Management schedule
Performance review cycles