Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






2. A standard by which something can be measured or judged






3. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






4. Providing encouragement - listening more than telling - and promoting team discussions






5. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






6. A method of collecting ideas from all participants without criticism or judgment






7. A group of individuals who operate as a unit for an assigned task or goal






8. The receiver's process of translating the sender's message into a meaningful form






9. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






10. Meals to be served






11. These objectives link to the organizational goals and help produce the desired outcome






12. The sum of activities a person performs to meet goals and/or to further his or her career






13. Meetings involving a group or team whose purpose is to tackle a problem






14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees






15. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






16. An additional sum paid to an employee whose work is superior and whose services are valued






17. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






18. The act of identifying with the feelings - thoughts - or attitudes of another person






19. Expand the responsibilities of a particular group of employees






20. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






21. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






22. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






23. A report written by management reiterating the problem and its solution






24. The action or situation that initiates the problem






25. Costs that management can control






26. Refers to the need to exercise leadership and apply authority over others






27. Refines the vision statement by stating the purpose of the organization to employees and customers






28. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






29. Developing the message to be sent






30. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






31. Factors that incite an employee to put out more effort and enthusiasm for his or her job






32. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






33. A criterion set by management that measures the quality and quantity of an employee's work






34. Someone who assists in making the meeting run easier






35. A list of topics that will be reviewed or dealt with at a meeting






36. Discussion between involved people with the goal of reaching an agreement that both can accept






37. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






38. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






39. Simply stated criteria used to determine whether a goal has been met






40. Meetings that share communication






41. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli






42. Created for the specific purpose of solving an immediate problem






43. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






44. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






45. An assembly of people for the purpose of discussing or making decisions about some topics






46. Someone who can play the role of a wise advisor for you






47. A strategy to share information that the receiver would not normally know






48. Team members can analyze and solve problems effectively together






49. All types of wages combined with other rewards or benefits that the employee receives as part of a package






50. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event