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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Information meetings
Management schedule
Personal treatment
Historical sales information
2. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Informal communication
Fair Labor Standards Act (FLSA)
Spin
Noncontrollable costs
3. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Listening
Empathy
Communication
Cross-functional team
4. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Principles
Informal communication
Unstructured exit interview
5. The budgeted dollar amount for each type of cost
Organizational goals
Standard
Formal communication
Directing
6. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Problem-solving meetings
Inclusion
Parking lot
Management
7. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Salaries
Norming
Mentor
Collective bargaining agreement
8. Providing encouragement - listening more than telling - and promoting team discussions
Problem-solving model
Supporting
Meeting
Decoding
9. The environment that a message travels through
Covers
Message context
Semivariable costs
Formal communication
10. A catastrophe that cannot be stopped from happening
Motivation
Parking lot
Fair Labor Standards Act (FLSA)
Unpreventable crisis
11. An additional sum paid to an employee whose work is superior and whose services are valued
Mediation
Merit pay
Ground rules
Covers
12. A chart that shows which days and times the management staff is expected to work
Parking lot
Problem solving
Management schedule
Norming
13. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Action plan
Contingency plan
Stress
14. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Sales projections
Media policy
Crisis
Departmental/team objectives
15. Process in which a third party listens and reviews facts and makes a decision to settle the conflict
Benchmark
Mission Statement
Arbitration
Accountability
16. A specific point associated with an agenda item that needs some type of action performed
Organizational goals
Formal communication
Message context
Action item
17. The main connection between the sender and receiver
SWOT analysis
Payroll standards
Message
Contingency plan
18. The reality of the project sets in for the team and various interpersonal conflicts begin to surface
Benchmark
Storming
Delegation
Personal treatment
19. To explore all of a problem's potential causes
Favoritism
Performing
Problem-solving model
Core values
20. A conversation without prepared questions
Budget
Spin
Departmental/team objectives
Unstructured exit interview
21. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Evacuation
Commissions
Payroll standards
22. The degree of responsibility an individual has to an activity
Accountability
Merit pay
Preventable crisis
Sales projections
23. Shows which job classifications are essential or primary to staff and which are secondary
Parking lot
Encoding
Problem-solving model
Deployment chart
24. The standards of conduct or set of values and principles an individual or organization applies to work
Inclusion
Employee absence policy
Workplace Ethics
Structured exit interview
25. Meetings that share communication
Message
Information meetings
Delegation
Interpersonal communication
26. Simply an account of past sales volumes in a foodservice operation
Formal communication
Master schedule
Problem solving
Historical sales information
27. Guidelines and procedures that explain how employees must notify management if they are unable to work
Employee absence policy
Supporting
Listening
Delegation
28. The procedure and guidelines for employees to follow when they want time off from work
Budget
Time-off request policy
Interfunctional team
Debrief meeting
29. Includes key personnel to be notified in the event of a crisis - such as each member of management
Contact list
Management
Media policy
Wage
30. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Certification
Contingency plan
Shift leaders
Formal communication
31. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Accountability
Cross-training
Sexual harassment
Leadership
32. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Sexual harassment
Performance standard
Work styles
Motivation
33. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Leadership
Performance standard
Planning
Debrief meeting
34. A quick - interactive activity that prepares people to focus on the meeting and its objectives
Warm-up activity
Motivators/Satisfiers
Stress
Budget
35. Statements of desired results
Goal
Warm-up activity
Structured exit interview
Arbitration
36. Meetings involving a group or team whose purpose is to tackle a problem
Self-disclosure
Deployment chart
Leadership
Problem-solving meetings
37. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Call/emergency meetings
Sales projections
Wage
38. Describes what an organization wants to become and why it exists
Vision Statement
Crew schedule
Root cause
Sales projections
39. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Brainstorming
Vision Statement
Information receiver
40. A standard by which something can be measured or judged
Benchmark
Mentor
Professional Development
Norming
41. Outcomes that can be assessed by some means within the areas of performance - learning - and perception
Planning
Problem-solving meetings
Measurable results
Warm-up activity
42. The process of removing customers and employees from the premises when a crisis occurs
Debrief meeting
Unpreventable crisis
Evacuation
Shift leaders
43. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Conflict resolution
Interpersonal communication
Individual performance of objectives
Organizational communication
44. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
SWOT analysis
Benchmark
Leadership
45. Set by management to ensure the operation's profitability
Payroll standards
Nepotism
Message channel
Principles
46. Team members can analyze and solve problems effectively together
Family and Medical Leave Act (FMLA)
Performing
Time-off request policy
Facilitator
47. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy
Semivariable costs
Arbitration
Involuntary termination
Collective bargaining agreement
48. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization
Inclusion
Individual performance of objectives
Goal
Brainstorming meetings
49. Brief meetings in which the goal is to decide and commit to action
SWOT analysis
Action meetings
Value Statement
Brainstorming meetings
50. A question or situation that needs an answer or a solution
Crew schedule
Norming
Involuntary termination
Problem