Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A criterion set by management that measures the quality and quantity of an employee's work






2. Putting a positive thought into the public's mind following a negative situation






3. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






4. Statements of desired results






5. The procedure and guidelines for employees to follow when they want time off from work






6. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






7. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization






8. To explore all of a problem's potential causes






9. Describes what an organization wants to become and why it exists






10. Connecting with several people to build relationships that may result in career advancement - industry updates and knowledge or career enhancements






11. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






12. An assembly of people for the purpose of discussing or making decisions about some topics






13. Uses a definite format that involves a set of questions to chart the employee's response






14. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






15. Set by management to ensure the operation's profitability






16. Guidelines and procedures that explain how employees must notify management if they are unable to work






17. Providing encouragement - listening more than telling - and promoting team discussions






18. Someone who can play the role of a wise advisor for you






19. Refers to the way in which managers interact with staff and the value system that governs their daily conduct






20. A quick - interactive activity that prepares people to focus on the meeting and its objectives






21. A group of individuals who operate as a unit for an assigned task or goal






22. Represent a select few of the highest concerns of the company






23. Includes key personnel to be notified in the event of a crisis - such as each member of management






24. The budgeted dollar amount for each type of cost






25. The environment that a message travels through






26. A catastrophe that can be precluded from happening






27. Created for the specific purpose of solving an immediate problem






28. Guidelines for conduct that have enduring and lasting value to a society or organization






29. Meetings involving a group or team whose purpose is to tackle a problem






30. An additional sum paid to an employee whose work is superior and whose services are valued






31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






32. Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change






33. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how






34. A strategy to share information that the receiver would not normally know






35. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






36. A chart that shows which days and times the management staff is expected to work






37. The degree of responsibility an individual has to an activity






38. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






39. Discussion between involved people with the goal of reaching an agreement that both can accept






40. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






41. A standard by which something can be measured or judged






42. The originator and developer of the information that will be communicated






43. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






44. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






45. All aspects of the project are evaluated






46. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






47. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






48. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






49. Costs that management cannot control






50. Occurs when an employee - of his or her own free will - decides to leave an organization