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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An assembly of people for the purpose of discussing or making decisions about some topics
Commissions
Meeting
Voluntary termination
Agenda
2. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals
Listening
Decoding
Goal
Leadership
3. Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Budget
Interpersonal communication
Bonuses
4. These objectives link to the organizational goals and help produce the desired outcome
Action plan
Self-disclosure
Interpersonal communication
Departmental/team objectives
5. A group of individuals who operate as a unit for an assigned task or goal
Supporting
Budget
Nonverbal communication
Team
6. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Management
Alternative
Directing
Floaters
7. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion
Encoding
Problem solving
Supporting
Motivation
8. Any sound that interferes with clear reception
Environmental noise
Brainstorming meetings
Mission Statement
Motivation
9. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments
Merit pay
Crisis
Time-off request policy
Formal communication
10. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Team
Brainstorming meetings
Self-directed teams
Self-disclosure
11. Meetings that share communication
Preventable crisis
Information meetings
Management schedule
Performance standard
12. Actions by an employee that typically cause immediate termination
Terminable acts
Strategic priority
Stress Management
Nonverbal communication
13. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature
Exit interview
Decoding
Inclusion
Sexual harassment
14. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Personal treatment
Fair Labor Standards Act (FLSA)
Work styles
Objective
15. The originator and developer of the information that will be communicated
Collective bargaining agreement
Information sender
Historical sales information
Merit pay
16. Developing the message to be sent
Encoding
Cross-training
Management schedule
Vision Statement
17. A report written by management reiterating the problem and its solution
Family and Medical Leave Act (FMLA)
Documentation
Self-disclosure
Control
18. Personal characteristics that are work-related
Work styles
Professionalism
Commissions
Call/emergency meetings
19. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Management
Listening
Norming
Decoding
20. To explore all of a problem's potential causes
Exit interview
Interpersonal communication
Problem-solving model
Principles
21. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Ground rules
Motivation
Affection
Accountability
22. The execution of processes and the use of tools that increase a person's efficiency and productivity
Time Management
Management schedule
Delegation
SWOT analysis
23. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
Unstructured exit interview
Parking lot
Exit interview
Networking
24. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization
Next steps
Fair Labor Standards Act (FLSA)
Crisis
Cross-functional team
25. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management
Departmental/team objectives
Semivariable costs
Shift leaders
Networking
26. A method of collecting ideas from all participants without criticism or judgment
Networking
Brainstorming
Teamwork
Affection
27. A list of topics that will be reviewed or dealt with at a meeting
Agenda
Time Management
Voluntary termination
Scheduling
28. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Encoding
Listening
Documentation
29. To plan or appoint employees to work at a certain time and date
Problem-solving team
Scheduling
Supporting
Performance review cycles
30. The budgeted dollar amount for each type of cost
Standard
Commissions
Motivation
Voluntary termination
31. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups
Alternative
Semivariable costs
Mentor
Informal communication
32. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Objective
Interfunctional team
Professionalism
Standard
33. Costs that management cannot control
Communication
Ground rules
Negotiation
Noncontrollable costs
34. A standard by which something can be measured or judged
Benchmark
Vision Statement
Contact list
Controllable costs
35. Refines the vision statement by stating the purpose of the organization to employees and customers
Empathy
Mission Statement
Interpersonal communication
Involuntary termination
36. A type of action meeting in which some type of crisis has occurred and immediate action must be taken
Unpreventable crisis
Networking
Cross-training
Call/emergency meetings
37. Meals to be served
Mentor
Encoding
Covers
Listening
38. The act of identifying with the feelings - thoughts - or attitudes of another person
Core values
Payroll standards
Planning
Empathy
39. All aspects of the project are evaluated
Standard
Debrief meeting
Next steps
Communication
40. Simply stated criteria used to determine whether a goal has been met
Formal communication
Standard
Stress
Brainstorming meetings
41. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Environmental noise
Benchmark
Contingency plan
Next steps
42. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Crew schedule
Work styles
Action item
43. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Problem-solving model
Listening
Mentor
Directing
44. Discussion between involved people with the goal of reaching an agreement that both can accept
Personal treatment
Master schedule
Negotiation
Listening
45. Any message presented to staff to create a cohesive and productive workforce
Action meetings
Internal communication
Message channel
Problem-solving team
46. Expand the responsibilities of a particular group of employees
Interfunctional team
Ground rules
Self-disclosure
Time Management
47. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Planning
Motivators/Satisfiers
Listening
Delegation
48. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Commissions
Standard
SWOT analysis
Delegation
49. Simply an account of past sales volumes in a foodservice operation
Benchmark
Organizational communication
Historical sales information
Self-directed teams
50. Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Management schedule
Decoding
Interpersonal communication