Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






2. A quick - interactive activity that prepares people to focus on the meeting and its objectives






3. Represent a select few of the highest concerns of the company






4. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






5. An event that happens without warning and normally affects a number of people






6. A specific description or statement of what a manager wants to achieve






7. An assembly of people for the purpose of discussing or making decisions about some topics






8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






9. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






10. Being unfairly partial to one or more employees






11. Govern unemployment compensation






12. Composed of employees from different areas who focus on solving problems that impact their particular areas as well as the organization






13. Personal characteristics that are work-related






14. A method of collecting ideas from all participants without criticism or judgment






15. A chart that shows which days and times the management staff is expected to work






16. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week






17. Statements of desired results






18. Guidelines for conduct that have enduring and lasting value to a society or organization






19. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






20. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do






21. Putting a positive thought into the public's mind following a negative situation






22. Sees team members settling their differences and developing more cohesive and trusting work relationships






23. Shows which job classifications are essential or primary to staff and which are secondary






24. A process of working with and through others to get a significant task or project completed






25. All aspects of the project are evaluated






26. Discussion between involved people with the goal of reaching an agreement that both can accept






27. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






28. Providing encouragement - listening more than telling - and promoting team discussions






29. A list of topics that will be reviewed or dealt with at a meeting






30. A chart that shows employees what days and hours they are expected to work






31. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






32. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






33. All types of wages combined with other rewards or benefits that the employee receives as part of a package






34. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






35. An estimate of future sales based on historical sales records and other information viewed as relevant by management






36. The degree of responsibility an individual has to an activity






37. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






38. A standard by which something can be measured or judged






39. To plan or appoint employees to work at a certain time and date






40. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals






41. The execution of processes and the use of tools that increase a person's efficiency and productivity






42. Created for the specific purpose of solving an immediate problem






43. Occurs when an employee - of his or her own free will - decides to leave an organization






44. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






45. A template used for creating weekly employee schedules






46. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions






47. The standards of conduct or set of values and principles an individual or organization applies to work






48. Developing the message to be sent






49. The budgeted dollar amount for each type of cost






50. A specific point associated with an agenda item that needs some type of action performed