Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's process of translating the sender's message into a meaningful form






2. A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects






3. Meals to be served






4. A binding contract formed from the pay ranges - along with other working conditions agreed to by both management and labor






5. Discussion between involved people with the goal of reaching an agreement that both can accept






6. Refers to the need to exercise leadership and apply authority over others






7. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






8. An event that happens without warning and normally affects a number of people






9. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






10. A chart that shows which days and times the management staff is expected to work






11. A conversation without prepared questions






12. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal






13. Putting a positive thought into the public's mind following a negative situation






14. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






15. Set by management to ensure the operation's profitability






16. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






17. All types of wages combined with other rewards or benefits that the employee receives as part of a package






18. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






19. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups






20. Someone who assists in making the meeting run easier






21. To explore all of a problem's potential causes






22. The main connection between the sender and receiver






23. The ability to attend closely to what another person is saying to capture the essence of a message being communicated






24. A potential solution to a problem






25. A specific point associated with an agenda item that needs some type of action performed






26. The act of identifying with the feelings - thoughts - or attitudes of another person






27. The many expressions and movements of a speaker that convey additional information about the message being given






28. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






29. The ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization's goals






30. Formulating the details of a meeting beforehand so you and the participants know what should occur during it






31. Being unfairly partial to one or more employees






32. A template used for creating weekly employee schedules






33. Team members can analyze and solve problems effectively together






34. Costs that management can control






35. A question or situation that needs an answer or a solution






36. These objectives link to the organizational goals and help produce the desired outcome






37. Employees who - inaddition to their regularly assigned tasks - train new hires and perform other functions assigned by management






38. The environment that a message travels through






39. A method of collecting ideas from all participants without criticism or judgment






40. A process of working with and through others to get a significant task or project completed






41. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






42. Simply stated criteria used to determine whether a goal has been met






43. The standards of conduct or set of values and principles an individual or organization applies to work






44. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences






45. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation






46. Sees team members settling their differences and developing more cohesive and trusting work relationships






47. Shows which job classifications are essential or primary to staff and which are secondary






48. Actions by an employee that typically cause immediate termination






49. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






50. Created for the specific purpose of solving an immediate problem