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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main connection between the sender and receiver
Crisis
Message
Performance review cycles
Facilitator
2. The ability to plan - organize - direct - staff - control - and evaluate the many functions in a food service organization for the purpose of serving organizational goals
Master schedule
Encoding
Management
Conflict resolution
3. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Root cause
Shift leaders
Floaters
Team
4. A list of topics that will be reviewed or dealt with at a meeting
Time-off request policy
Information sender
Agenda
Planning
5. Actions by an employee that typically cause immediate termination
Covers
Cross-functional team
Terminable acts
Planning
6. A conversation without prepared questions
Unstructured exit interview
Problem
Fair Labor Standards Act (FLSA)
Individual performance of objectives
7. Uses a definite format that involves a set of questions to chart the employee's response
Fair Labor Standards Act (FLSA)
Measurable results
Voluntary termination
Structured exit interview
8. A strategy of steps to carry out so that a problem does not recur
Budget
Nepotism
Action plan
Performance standard
9. Meetings that share communication
Affection
Empathy
Information meetings
Alternative
10. Tend to be associated with management positions since they are fixed dollar amounts for compensation
Federal-State Unemployment Compensation Laws
Salaries
Listening
Historical sales information
11. The ability to attend closely to what another person is saying to capture the essence of a message being communicated
Listening
Payroll standards
Scheduling
Historical sales information
12. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis
Media policy
Performance standard
Call/emergency meetings
Communication
13. Sees team members settling their differences and developing more cohesive and trusting work relationships
Norming
Interpersonal communication
Alternative
Individual performance of objectives
14. Meals to be served
Alternative
Call/emergency meetings
Covers
Norming
15. A meeting between the employer and employee when the employee leaves the company
Ground rules
Problem-solving meetings
Objective
Exit interview
16. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Involuntary termination
Performance standard
Value Statement
Stress
17. Occurs when an employee - of his or her own free will - decides to leave an organization
Performance standard
Call/emergency meetings
Voluntary termination
Root cause
18. Dollar amounts in addition to the regular wage and salary
Bonuses
Action meetings
Informal communication
Professional Development
19. A federal law that sets minimum wage - overtime pay - equal pay - record-keeping - and child-labor standards for covered employees
Evacuation
Exit interview
Message
Fair Labor Standards Act (FLSA)
20. Any message presented to staff to create a cohesive and productive workforce
Internal communication
Sales projections
Bonuses
Measurable results
21. A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
Principles
Self-disclosure
Sales projections
Fair Labor Standards Act (FLSA)
22. Brief meetings in which the goal is to decide and commit to action
Action meetings
Principles
Affection
Message context
23. A group of individuals who operate as a unit for an assigned task or goal
Brainstorming
Warm-up activity
Team
Goal
24. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Encoding
Teamwork
Strategic priority
Compensation
25. Guidelines for conduct that have enduring and lasting value to a society or organization
Message context
Federal-State Unemployment Compensation Laws
Contact list
Principles
26. The process of removing customers and employees from the premises when a crisis occurs
Time Management
Motivation
Master schedule
Evacuation
27. The degree of responsibility an individual has to an activity
Accountability
Problem
Nonverbal communication
Forming
28. An event that happens without warning and normally affects a number of people
Compensation
Information meetings
Crisis
Departmental/team objectives
29. A criterion set by management that measures the quality and quantity of an employee's work
Sexual harassment
Time Management
Planning
Performance standard
30. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Controllable costs
Motivation
Affection
Fair Labor Standards Act (FLSA)
31. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting
Next steps
Directing
Time Management
Benchmark
32. A strategy to share information that the receiver would not normally know
Self-directed teams
Budget
Self-disclosure
Action plan
33. The originator and developer of the information that will be communicated
Inclusion
Standard
Information sender
Problem solving
34. Refers to the need to feel a part of a group
Inclusion
Internal communication
Warm-up activity
Unpreventable crisis
35. Personal characteristics that are work-related
Shift leaders
Work styles
SWOT analysis
Self-directed teams
36. Putting a positive thought into the public's mind following a negative situation
Spin
Alternative
Workplace Ethics
Teamwork
37. Govern unemployment compensation
Nonverbal communication
Encoding
Federal-State Unemployment Compensation Laws
Message
38. Refers to the way in which managers interact with staff and the value system that governs their daily conduct
Mentor
Principles
Call/emergency meetings
Personal treatment
39. Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Performance review cycles
Employee absence policy
Directing
Terminable acts
40. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event
Evacuation
Commissions
Controllable costs
Contingency plan
41. A catastrophe that cannot be stopped from happening
Unpreventable crisis
Performance review cycles
Parking lot
Conflict resolution
42. The process of sending and receiving information by talk - gestures - or writing for some type of response or action
Goal
Stress
SWOT analysis
Communication
43. Being unfairly partial to one or more employees
Delegation
Fair Labor Standards Act (FLSA)
Favoritism
Message context
44. Teams are getting to know each other - in addition to learning what will be required of them in order to achieve their assigned goal
Problem-solving team
Minutes
Forming
Interpersonal communication
45. A standard by which something can be measured or judged
SWOT analysis
Facilitator
Benchmark
Certification
46. Factors that incite an employee to put out more effort and enthusiasm for his or her job
Motivators/Satisfiers
Work styles
Historical sales information
Internal communication
47. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement
Mediation
Objective
Listening
Federal-State Unemployment Compensation Laws
48. Simply stated criteria used to determine whether a goal has been met
Historical sales information
Standard
Inclusion
Problem solving
49. Someone who assists in making the meeting run easier
Facilitator
Sexual harassment
Team
Planning
50. These goals focus on broad statements of what the organization as a whole wants to achieve
Organizational goals
Informal communication
Internal communication
Value Statement