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Test your basic knowledge |
HRI Certification
Start Test
Study First
Subjects
:
certifications
,
hri
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those factors that cause a person to behave or act in either a goal-seeking or satisfying manner and may be influenced by physiological drives or by external stimuli
Motivation
Action plan
Standard
Contingency plan
2. A conversation without prepared questions
Cross-functional team
Unstructured exit interview
Parking lot
Principles
3. Refers to the need to feel a part of a group
Arbitration
Unpreventable crisis
Directing
Inclusion
4. A specific point associated with an agenda item that needs some type of action performed
Action item
Networking
Individual performance of objectives
Contact list
5. A template used for creating weekly employee schedules
Information sender
Crisis
Master schedule
Performance standard
6. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions
Mentor
Nepotism
Next steps
Information receiver
7. A process of working with and through others to get a significant task or project completed
Scheduling
Delegation
Cross-functional team
SWOT analysis
8. Guidelines and procedures that explain how employees must notify management if they are unable to work
Control
Collective bargaining agreement
Employee absence policy
Value Statement
9. Uses a definite format that involves a set of questions to chart the employee's response
Structured exit interview
Accountability
Inclusion
Brainstorming
10. Created for the specific purpose of solving an immediate problem
Problem-solving team
Delegation
Encoding
Controllable costs
11. A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
Action item
Listening
SWOT analysis
Communication
12. The originator and developer of the information that will be communicated
Teamwork
Budget
Nonverbal communication
Information sender
13. Meetings involving a group or team whose purpose is to tackle a problem
Certification
Problem-solving meetings
Delegation
Information sender
14. A criterion set by management that measures the quality and quantity of an employee's work
Performance standard
Cross-training
Core values
Merit pay
15. All aspects of the project are evaluated
Unpreventable crisis
Debrief meeting
Communication
Alternative
16. All types of wages combined with other rewards or benefits that the employee receives as part of a package
Information receiver
Compensation
Salaries
Inclusion
17. Refers to a wide range of processes that encourages solutions to problems that do not require formal grievance steps within an organization
Conflict resolution
Mission Statement
Time Management
Alternative
18. Expand the responsibilities of a particular group of employees
Interfunctional team
Delegation
Documentation
Work styles
19. The sum of activities a person performs to meet goals and/or to further his or her career
Teamwork
Professional Development
Self-disclosure
Preventable crisis
20. Costs that management cannot control
Decoding
Teamwork
Directing
Noncontrollable costs
21. The many expressions and movements of a speaker that convey additional information about the message being given
Crew schedule
Planning
Next steps
Nonverbal communication
22. Set by management to ensure the operation's profitability
Norming
Payroll standards
Conflict resolution
Supporting
23. Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
Spin
Problem solving
Parking lot
Organizational communication
24. The environment that a message travels through
Professionalism
Preventable crisis
Covers
Message context
25. To explore all of a problem's potential causes
Brainstorming meetings
Problem-solving model
Decoding
Merit pay
26. Someone who can play the role of a wise advisor for you
Mentor
Spin
Team
Time Management
27. A group of individuals who operate as a unit for an assigned task or goal
Agenda
Exit interview
Personal treatment
Team
28. Simply an account of past sales volumes in a foodservice operation
Supporting
Strategic priority
Historical sales information
Federal-State Unemployment Compensation Laws
29. Includes key personnel to be notified in the event of a crisis - such as each member of management
Decoding
Cross-training
Contact list
Delegation
30. A chart that shows employees what days and hours they are expected to work
Benchmark
Crew schedule
Evacuation
Organizational goals
31. Intact work units of a small group of employees who manage many daily operational issues with little supervision
Self-directed teams
Performing
Evacuation
Networking
32. Refers specifically to the pay that an employee receives as a result of working for the organization and is a subcategory to compensation
Cross-training
Performance review cycles
Commissions
Wage
33. The act of identifying with the feelings - thoughts - or attitudes of another person
Empathy
Affection
Facilitator
Cross-training
34. Statements of desired results
Payroll standards
Semivariable costs
Goal
Affection
35. Actions by an employee that typically cause immediate termination
Terminable acts
Salaries
Delegation
Crisis
36. Putting a positive thought into the public's mind following a negative situation
Exit interview
Delegation
Spin
Objective
37. A list of topics that will be reviewed or dealt with at a meeting
Principles
Parking lot
Crisis
Agenda
38. Usually associated with a sales function and are a percentage of the money taken in on various types of sales
Terminable acts
Wage
Commissions
Cross-training
39. A method of collecting ideas from all participants without criticism or judgment
Mentor
Value Statement
Exit interview
Brainstorming
40. Brief meetings in which the goal is to decide and commit to action
Listening
Problem-solving team
Organizational communication
Action meetings
41. A projection of sales - costs - and profit that is used to guide day-to-day operational decisions
Contact list
Budget
Networking
Parking lot
42. A process for developing employees' abilities to do tasks other than the ones they are regularly assigned to do
Negotiation
Time Management
Cross-training
Agenda
43. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Action plan
Parking lot
Historical sales information
Professionalism
44. A standard by which something can be measured or judged
Unpreventable crisis
Delegation
Benchmark
Informal communication
45. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate
Fair Labor Standards Act (FLSA)
Norming
Interpersonal communication
Shift leaders
46. A meeting between the employer and employee when the employee leaves the company
Exit interview
Parking lot
Decoding
Teamwork
47. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year
Involuntary termination
Action item
Time-off request policy
Performance review cycles
48. Providing encouragement - listening more than telling - and promoting team discussions
Leadership
Involuntary termination
Semivariable costs
Supporting
49. The procedure and guidelines for employees to follow when they want time off from work
Time-off request policy
Problem-solving team
Interpersonal communication
Voluntary termination
50. Someone who assists in making the meeting run easier
Workplace Ethics
Facilitator
Communication
Action plan