Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Discussion between involved people with the goal of reaching an agreement that both can accept






2. A federal law that allows eligible employees to take an extended amount of time off for medical and other personal reasons






3. The person for whom the communication is intended






4. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






5. Any unwelcome sexual advance - request for sexual favors - or any conduct of a sexual nature






6. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






7. Refines the vision statement by stating the purpose of the organization to employees and customers






8. Differs from other forms of communication in that there are usually only a few participants involved (often just two people) - the individuals are in close proximity to each other as shown - and the feedback is immediate






9. Meetings that are scheduled on a regular basis between the employee and employer to discuss the employee's job performance and additional pay - if any - for the coming year






10. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






11. Process in which a third party listens and reviews facts and makes a decision to settle the conflict






12. A catastrophe that cannot be stopped from happening






13. Uses a definite format that involves a set of questions to chart the employee's response






14. The reality of the project sets in for the team and various interpersonal conflicts begin to surface






15. Costs that management cannot control






16. A conversation without prepared questions






17. Outcomes that can be assessed by some means within the areas of performance - learning - and perception






18. Identifying what tasks - actions - and other events need to happen as a result of the meeting - as well as setting a date and time for the next meeting






19. A strategy developed in advance for dealing with newspaper - television - and radio reporters regarding the company's reaction to a crisis






20. Any sound that interferes with clear reception






21. The act of identifying with the feelings - thoughts - or attitudes of another person






22. A thought-out process presented in a logical sequence - which must be followed to arrive at a reasonable conclusion






23. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






24. The state of acting in a collaborative and cooperative effort to create positive results for the achievement of a common goal






25. Includes key personnel to be notified in the event of a crisis - such as each member of management






26. The sum of activities a person performs to meet goals and/or to further his or her career






27. An estimate of future sales based on historical sales records and other information viewed as relevant by management






28. To explore all of a problem's potential causes






29. An event that happens without warning and normally affects a number of people






30. An assembly of people for the purpose of discussing or making decisions about some topics






31. Guidelines for conduct that have enduring and lasting value to a society or organization






32. Refers to the need to develop relationships with people as individuals or in groups






33. Personal characteristics that are work-related






34. Someone who can play the role of a wise advisor for you






35. A question or situation that needs an answer or a solution






36. A potential solution to a problem






37. Meetings involving a group or team whose purpose is to tackle a problem






38. Expand the responsibilities of a particular group of employees






39. Putting a positive thought into the public's mind following a negative situation






40. The process of removing customers and employees from the premises when a crisis occurs






41. Meals to be served






42. All types of wages combined with other rewards or benefits that the employee receives as part of a package






43. A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially






44. A list of topics that will be reviewed or dealt with at a meeting






45. Refers to the need to feel a part of a group






46. The execution of processes and the use of tools that increase a person's efficiency and productivity






47. A group of individuals who operate as a unit for an assigned task or goal






48. Simply stated criteria used to determine whether a goal has been met






49. Dollar amounts in addition to the regular wage and salary






50. All opportunities that managers have to talk with their employees on a one-to-one basis or in small groups