Test your basic knowledge |

HRI Certification

Subjects : certifications, hri
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Simply stated criteria used to determine whether a goal has been met






2. Developing the message to be sent






3. Discussion between involved people with the goal of reaching an agreement that both can accept






4. A company's key elements of operation - and they serve as the foundation for the development of both the vision statement and the mission statement






5. The norms regarding how meetings are run - how participants should interact - and what behavior is acceptable






6. Meetings involving a group or team whose purpose is to tackle a problem






7. Guidelines and procedures that explain how employees must notify management if they are unable to work






8. Created for the specific purpose of solving an immediate problem






9. A chart that shows which days and times the management staff is expected to work






10. Refers to the need to exercise leadership and apply authority over others






11. A type of action meeting in which some type of crisis has occurred and immediate action must be taken






12. Simply an account of past sales volumes in a foodservice operation






13. Usually associated with a sales function and are a percentage of the money taken in on various types of sales






14. Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards






15. A template used for creating weekly employee schedules






16. Employees who have the ability to perform more than one job on a regular basis within a foodservice operation






17. The many expressions and movements of a speaker that convey additional information about the message being given






18. Costs that management cannot control






19. A document outlining specific actions to take in the event of an emergency - crisis - or unexpected event






20. The execution of processes and the use of tools that increase a person's efficiency and productivity






21. A list of topics that will be reviewed or dealt with at a meeting






22. All types of wages combined with other rewards or benefits that the employee receives as part of a package






23. The budgeted dollar amount for each type of cost






24. Statements of desired results






25. An assembly of people for the purpose of discussing or making decisions about some topics






26. Shows which job classifications are essential or primary to staff and which are secondary






27. A hybrid of favoritism in which a manager favors a relative for special assignments or promotions






28. Process in which a neutral third party facilitates a discussion of difficult issues and negotiates an agreement






29. An event that happens without warning and normally affects a number of people






30. An estimate of future sales based on historical sales records and other information viewed as relevant by management






31. Further refine and divide the organizational goals and departmental objectives into smaller components that focus on an individual's contribution






32. A strategy to share information that the receiver would not normally know






33. A situation in which management must terminate an employee for one of four reasons - including lack of work for the individual - lack of funding - unsatisfactory performance - or violating a company policy






34. A quick - interactive activity that prepares people to focus on the meeting and its objectives






35. Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity






36. The procedure and guidelines for employees to follow when they want time off from work






37. An official record of key points discussed or covered at a meeting - as well as anything that might have been decided or completed during the meeting






38. A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed






39. The degree of responsibility an individual has to an activity






40. The originator and developer of the information that will be communicated






41. A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures






42. Any message presented to staff to create a cohesive and productive workforce






43. Tend to be associated with management positions since they are fixed dollar amounts for compensation






44. A potential solution to a problem






45. Meetings in which the purpose is to generate a list of ideas or creative solutions to an issue confronting the organization






46. The act of identifying with the feelings - thoughts - or attitudes of another person






47. Infrequent speeches - presentations - lengthy memos - or reports that require systematic planning and developments






48. Dollar amounts in addition to the regular wage and salary






49. The person for whom the communication is intended






50. The sum of activities a person performs to meet goals and/or to further his or her career