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Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occurs when the requestor clearly explains why performing the request will benefit the target personally
inspirational appeal
apprising
the circle of influence
ingratiation
2. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
seek first to understand then to be understood
exchange tactic
the circle of influence
consultation
3. The Golden rule
personal appeals
apprising
seek first to understand then to be understood
rational persuasion
4. Used when the requestor offers a reward or resource to the target in return for performing a request
fight or flight
seek first to understand then to be understood
exchange tactic
avoid saying the unkind thing
5. The use of favors - complements or friendly behavior to make the target feel better about the influencer
ingratiation
the rules
apprising
patience
6. Knowing there will some things out of our control
the circle of influence
avoid saying the unkind thing
exchange tactic
patience
7. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
ingratiation
distinguishing between the person and the behavior/performance
avoid saying the unkind thing
the rules
8. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
the rules
avoid saying the unkind thing
rational persuasion
seek first to understand then to be understood
9. When the requestor asks for something based on personal friendship or loyalty
avoid saying the unkind thing
rational persuasion
patience
personal appeals
10. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
seek first to understand then to be understood
apprising
distinguishing between the person and the behavior/performance
fight or flight
11. When you are provoked or fatigued show self-control and...
avoid saying the unkind thing
rational persuasion
exchange tactic
personal appeals
12. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
apprising
consultation
exchange tactic
rational persuasion
13. Knowing advance our actions and consequent reactions
proactive response
personal appeals
seek first to understand then to be understood
apprising
14. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
rational persuasion
the circle of influence
personal appeals
inspirational appeal
15. It takes time - accept the reality of step-by-step processes and natural growth cycles.
ingratiation
patience
rational persuasion
the rules