Test your basic knowledge |

Influencing Tactics

Subject : soft-skills
Instructions:
  • Answer 15 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occurs when the target is allowed to participate in deciding how to carry out or implement a request






2. The use of logical arguments and hard facts to show the target that the request is a worthwhile one






3. Knowing there will some things out of our control






4. Occurs when the requestor clearly explains why performing the request will benefit the target personally






5. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction






6. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing






7. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.






8. It takes time - accept the reality of step-by-step processes and natural growth cycles.






9. When the requestor asks for something based on personal friendship or loyalty






10. Used when the requestor offers a reward or resource to the target in return for performing a request






11. Knowing advance our actions and consequent reactions






12. When you are provoked or fatigued show self-control and...






13. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.






14. The Golden rule






15. The use of favors - complements or friendly behavior to make the target feel better about the influencer