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Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The use of favors - complements or friendly behavior to make the target feel better about the influencer
ingratiation
patience
the rules
rational persuasion
2. When the requestor asks for something based on personal friendship or loyalty
ingratiation
patience
personal appeals
proactive response
3. When you are provoked or fatigued show self-control and...
the rules
exchange tactic
rational persuasion
avoid saying the unkind thing
4. Knowing there will some things out of our control
inspirational appeal
distinguishing between the person and the behavior/performance
the circle of influence
apprising
5. Knowing advance our actions and consequent reactions
proactive response
exchange tactic
the rules
ingratiation
6. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
fight or flight
the rules
inspirational appeal
distinguishing between the person and the behavior/performance
7. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
inspirational appeal
the circle of influence
ingratiation
seek first to understand then to be understood
8. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
consultation
the rules
personal appeals
distinguishing between the person and the behavior/performance
9. The Golden rule
personal appeals
rational persuasion
distinguishing between the person and the behavior/performance
seek first to understand then to be understood
10. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
personal appeals
fight or flight
proactive response
consultation
11. It takes time - accept the reality of step-by-step processes and natural growth cycles.
seek first to understand then to be understood
rational persuasion
patience
inspirational appeal
12. Used when the requestor offers a reward or resource to the target in return for performing a request
exchange tactic
personal appeals
apprising
proactive response
13. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
apprising
consultation
exchange tactic
personal appeals
14. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
consultation
ingratiation
patience
rational persuasion
15. Occurs when the requestor clearly explains why performing the request will benefit the target personally
apprising
exchange tactic
rational persuasion
distinguishing between the person and the behavior/performance