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Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When you are provoked or fatigued show self-control and...
avoid saying the unkind thing
exchange tactic
the circle of influence
proactive response
2. It takes time - accept the reality of step-by-step processes and natural growth cycles.
patience
the rules
avoid saying the unkind thing
the circle of influence
3. Knowing there will some things out of our control
exchange tactic
apprising
the circle of influence
seek first to understand then to be understood
4. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
seek first to understand then to be understood
fight or flight
exchange tactic
avoid saying the unkind thing
5. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
patience
avoid saying the unkind thing
rational persuasion
ingratiation
6. The Golden rule
apprising
consultation
seek first to understand then to be understood
inspirational appeal
7. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
apprising
rational persuasion
consultation
patience
8. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
the circle of influence
the rules
consultation
ingratiation
9. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
avoid saying the unkind thing
rational persuasion
distinguishing between the person and the behavior/performance
the circle of influence
10. The use of favors - complements or friendly behavior to make the target feel better about the influencer
the rules
avoid saying the unkind thing
ingratiation
exchange tactic
11. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
inspirational appeal
personal appeals
avoid saying the unkind thing
rational persuasion
12. When the requestor asks for something based on personal friendship or loyalty
the circle of influence
inspirational appeal
personal appeals
ingratiation
13. Occurs when the requestor clearly explains why performing the request will benefit the target personally
rational persuasion
proactive response
ingratiation
apprising
14. Used when the requestor offers a reward or resource to the target in return for performing a request
exchange tactic
avoid saying the unkind thing
inspirational appeal
the circle of influence
15. Knowing advance our actions and consequent reactions
proactive response
rational persuasion
apprising
exchange tactic