Test your basic knowledge |

Influencing Tactics

Subject : soft-skills
Instructions:
  • Answer 15 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing






2. The use of logical arguments and hard facts to show the target that the request is a worthwhile one






3. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.






4. The Golden rule






5. Occurs when the target is allowed to participate in deciding how to carry out or implement a request






6. When the requestor asks for something based on personal friendship or loyalty






7. It takes time - accept the reality of step-by-step processes and natural growth cycles.






8. Knowing there will some things out of our control






9. The use of favors - complements or friendly behavior to make the target feel better about the influencer






10. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction






11. Used when the requestor offers a reward or resource to the target in return for performing a request






12. Knowing advance our actions and consequent reactions






13. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.






14. Occurs when the requestor clearly explains why performing the request will benefit the target personally






15. When you are provoked or fatigued show self-control and...