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Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Knowing advance our actions and consequent reactions
exchange tactic
the rules
personal appeals
proactive response
2. Occurs when the requestor clearly explains why performing the request will benefit the target personally
apprising
exchange tactic
personal appeals
distinguishing between the person and the behavior/performance
3. The Golden rule
the rules
rational persuasion
distinguishing between the person and the behavior/performance
seek first to understand then to be understood
4. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
distinguishing between the person and the behavior/performance
the rules
seek first to understand then to be understood
ingratiation
5. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
distinguishing between the person and the behavior/performance
personal appeals
proactive response
exchange tactic
6. When you are provoked or fatigued show self-control and...
avoid saying the unkind thing
the circle of influence
apprising
distinguishing between the person and the behavior/performance
7. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
apprising
inspirational appeal
avoid saying the unkind thing
distinguishing between the person and the behavior/performance
8. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
distinguishing between the person and the behavior/performance
fight or flight
consultation
inspirational appeal
9. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
rational persuasion
seek first to understand then to be understood
fight or flight
consultation
10. It takes time - accept the reality of step-by-step processes and natural growth cycles.
consultation
ingratiation
apprising
patience
11. When the requestor asks for something based on personal friendship or loyalty
exchange tactic
ingratiation
inspirational appeal
personal appeals
12. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
proactive response
distinguishing between the person and the behavior/performance
apprising
fight or flight
13. Knowing there will some things out of our control
the circle of influence
avoid saying the unkind thing
rational persuasion
fight or flight
14. Used when the requestor offers a reward or resource to the target in return for performing a request
exchange tactic
fight or flight
patience
consultation
15. The use of favors - complements or friendly behavior to make the target feel better about the influencer
rational persuasion
exchange tactic
ingratiation
distinguishing between the person and the behavior/performance