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Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Knowing advance our actions and consequent reactions
proactive response
exchange tactic
rational persuasion
ingratiation
2. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
ingratiation
consultation
apprising
fight or flight
3. When the requestor asks for something based on personal friendship or loyalty
ingratiation
distinguishing between the person and the behavior/performance
personal appeals
seek first to understand then to be understood
4. Knowing there will some things out of our control
the circle of influence
ingratiation
the rules
rational persuasion
5. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
avoid saying the unkind thing
seek first to understand then to be understood
rational persuasion
the circle of influence
6. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
personal appeals
consultation
exchange tactic
rational persuasion
7. Used when the requestor offers a reward or resource to the target in return for performing a request
the rules
the circle of influence
exchange tactic
rational persuasion
8. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
distinguishing between the person and the behavior/performance
inspirational appeal
the circle of influence
personal appeals
9. The Golden rule
seek first to understand then to be understood
proactive response
rational persuasion
the rules
10. The use of favors - complements or friendly behavior to make the target feel better about the influencer
distinguishing between the person and the behavior/performance
ingratiation
exchange tactic
fight or flight
11. Occurs when the requestor clearly explains why performing the request will benefit the target personally
exchange tactic
seek first to understand then to be understood
apprising
distinguishing between the person and the behavior/performance
12. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
inspirational appeal
rational persuasion
avoid saying the unkind thing
personal appeals
13. When you are provoked or fatigued show self-control and...
the circle of influence
distinguishing between the person and the behavior/performance
avoid saying the unkind thing
personal appeals
14. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
the rules
patience
fight or flight
seek first to understand then to be understood
15. It takes time - accept the reality of step-by-step processes and natural growth cycles.
seek first to understand then to be understood
patience
fight or flight
distinguishing between the person and the behavior/performance