SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Influencing Tactics
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 15 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When the requestor asks for something based on personal friendship or loyalty
ingratiation
exchange tactic
personal appeals
the circle of influence
2. Occurs when the target is allowed to participate in deciding how to carry out or implement a request
consultation
rational persuasion
distinguishing between the person and the behavior/performance
ingratiation
3. Used when the requestor offers a reward or resource to the target in return for performing a request
avoid saying the unkind thing
exchange tactic
apprising
consultation
4. Agree on limits - rules - expectations - and consequences - these must be clearly established - agreed upon - understood - and enforced.
rational persuasion
apprising
the circle of influence
the rules
5. It takes time - accept the reality of step-by-step processes and natural growth cycles.
the circle of influence
fight or flight
patience
the rules
6. Knowing there will some things out of our control
rational persuasion
apprising
the circle of influence
distinguishing between the person and the behavior/performance
7. _____________ to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
exchange tactic
distinguishing between the person and the behavior/performance
personal appeals
avoid saying the unkind thing
8. Knowing advance our actions and consequent reactions
proactive response
the circle of influence
seek first to understand then to be understood
the rules
9. The use of favors - complements or friendly behavior to make the target feel better about the influencer
seek first to understand then to be understood
exchange tactic
ingratiation
avoid saying the unkind thing
10. When you are provoked or fatigued show self-control and...
the circle of influence
avoid saying the unkind thing
proactive response
personal appeals
11. The Golden rule
apprising
patience
seek first to understand then to be understood
distinguishing between the person and the behavior/performance
12. Talk through differences - _______ is not the thing to do when you disagree - avoid violent words or actions - avoid fleeing or sulking or feeling sorry and withdrawing
distinguishing between the person and the behavior/performance
avoid saying the unkind thing
proactive response
fight or flight
13. Occurs when the requestor clearly explains why performing the request will benefit the target personally
fight or flight
apprising
proactive response
exchange tactic
14. A tactic designed to appeal to the target's values and ideals thereby creating an emotional or attitudinal reaction
inspirational appeal
exchange tactic
ingratiation
consultation
15. The use of logical arguments and hard facts to show the target that the request is a worthwhile one
exchange tactic
avoid saying the unkind thing
rational persuasion
ingratiation