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Interpersonal Communication Vocab

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no

2. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.

3. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.

4. Physically observable qualities of a thing or situation.

5. Person you believe yourself to be in moments of honest self-examination.

6. Verbal or nonverbal; Indicates a response to the previous passage/message.

7. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.

8. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.

9. Reciprocal pattern of climate patterns. Can be positive or negative.

10. Part of self-concept that involves evaluations of self-worth.

11. Personal invisible bubble; our own area. People's personal space vary.

12. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers

13. Stories we use to describe our personal worlds.

14. Describes the study of how humans use and structure time.

15. Person whose evaluations are especially influential.

16. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.

17. Occurs when one person begins to speak before the other is through making a point.

18. Messages that convey valuing - E.g. 'you exist' 'you're important'

19. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages

20. Definse-arousing messages in which speakers hide their ulterior motives.

21. When we judge ourselves in the most generous terms possible.

22. Image you want to present to the world

23. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.

24. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.

25. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging

26. Ability to construct a variety of different frameworks for viewing an issue.

27. Describes the abundance of nonverbal cues that add clarity to a verbal message.

28. Distinguishes the study of touching.

29. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed

30. Process by which communicators influence each other's perceptions through communication.

31. First type of defense-arousing message; judges other person usually in a negative way

32. Making comments totally unrelated to what the other person was just saying.

33. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm

34. Communication strategies people use to influence how others view them.

35. A way to offer thoughts - feelings - and wants without judging the listener.

36. People we use to evaluate our own characteristics.

37. Contrasts with Neutrality. Helps rid communication of the quality of indifference.

38. Stammering and the use of 'uh' - 'um' and 'er'

39. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.

40. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.

41. Study of how people communicate through bodily movements.

42. The tendency to form an overall positive impression a person on the basis of the positive characteristics.

43. Public image; the way we want to appear to others.

44. A mirroring of the judgements of those around him or her.

45. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.

46. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.

47. Fields of experience that help them make sense of others behavior.

48. Plays a role in virtually every interpersonal act.

49. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.

50. Not being malicious; is seen as helpful