SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Contrasts with strategy. Being honest with others rather than manipulating them.
Evaluation
Paralanguage
Noise
Spontaneity
2. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.
Standpoint Theory
Intimate Distance
Presenting Self
Selection
3. Degrees of self-dsclosure.
Identity Management
Proxemics
Social Penetration Model
Communication Climate
4. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.
Tangential Response
Neutrality
Feedback
Incongruous Response
5. Someone who is positive they're right.
Social Comparison
Certainty
Social Distance
Description
6. Area that serves as an extension of our physical being.
Nonverbal Communication
Stereotyping
Territory
Defensiveness
7. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.
Disinhibition
Controlling Communication
Problem Orientation
Haptics
8. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.
Neutrality
Selection
Self-fulfilling Prophecy
Interpretation
9. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.
Nonverbal Communication
Social Distance
Attribution
Superiority
10. Messages that we perceive as challenging the image we want to project
Nonverbal Communication
Description
Face-threatening Acts
Self-concept
11. Person you believe yourself to be in moments of honest self-examination.
Narrative
Attribution
Noise
Perceived Self
12. Ability to re-create another person's perspective - to experience the world from his/her point of view -
Spontaneity
Empathy
Sandwich Method
Cognitive Competence
13. Process by which communicators influence each other's perceptions through communication.
Cognitive Conservatism
Negotiation
Empathy
Irrelevant Response
14. Verbal or nonverbal; Indicates a response to the previous passage/message.
Defensiveness
Feedback
Regulators
Territory
15. The tendency to form an overall positive impression a person on the basis of the positive characteristics.
Benevolent Lie
Irrelevant Response
Complaining
Halo Effect
16. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.
Negotiation
Disagreeing Message
Neutrality
Perception Checking
17. Image you want to present to the world
Superiority
Negotiation
Disfluencies
Face
18. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.
Ambiguous Response
Channel
Transaction Communication Model
Disagreeing Message
19. When we judge ourselves in the most generous terms possible.
Manipulators
Self-serving Bias
Impervious Response
Equivocal Language
20. Contrasts with Neutrality. Helps rid communication of the quality of indifference.
Spontaneity
Empathy
Environment (Contexts)
Neutrality
21. First type of defense-arousing message; judges other person usually in a negative way
Richness (of communication media)
Interrupting Response
Manipulators
Evaluation
22. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.
Qualitative Interpersonal Communication
Incongruous Response
Equality
Significant Other
23. Stammering and the use of 'uh' - 'um' and 'er'
Lie
Disfluencies
Empathy
First-order Realities
24. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'
Social Penetration Model
Reflected Appraisal
Disconfirming Communication
Stereotyping
25. Both effective and appropriate; trying to balance the two when communicating.
Social Comparison
Communication Competence
Public Distance
Second-order Realities
26. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.
Equivocal Language
Tangential Response
Manipulators
Disagreeing Message
27. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.
Facework
Defensiveness
Punctuation
Chronemics
28. Tendency to seek information that conforms to an existing self-concept.
Social Comparison
Evaluation
Self-esteem
Cognitive Conservatism
29. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.
Irrelevant Response
Certainty
Public Distance
Regulators
30. Two-person interacting
Transaction Communication Model
Qualitative Interpersonal Communication
Kinesics
Dyad
31. Plays a role in virtually every interpersonal act.
Interpretation
Benevolent Lie
Sandwich Method
Impervious Response
32. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call
Impervious Response
Presenting Self
Kinesics
Evaluation
33. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages
Confirmation Bias
Aggressiveness
Channel
Tangential Response
34. First step to perception; where data we will attend to.
Kinesics
Ambiguous Response
Description
Selection
35. When communicators aren't prepared to argue but still want to register dissatisfaction.
Territory
Relational Dimension (of a message)
Second-order Realities
Complaining
36. Describes the study of how humans use and structure time.
Feedback
Self-esteem
Chronemics
Stereotyping
37. Involve our attaching meaning to first-order things or situations.
Environment (Contexts)
Oculesics
Second-order Realities
Identity Management
38. Taking a positive approach to the term; presenting and defending positions on issues while attacking positions taken by others.
Channel
Face
Presenting Self
Argumentativeness
39. Masculine and feminine traits.
Sandwich Method
Noise
Spiral
Androgynous
40. Part of self-concept that involves evaluations of self-worth.
Feedback
Controlling Communication
Self-esteem
Disfluencies
41. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift
Ambiguous Response
Sandwich Method
Tangential Response
Confirmation Bias
42. Any interaction between more than two people.
Social Distance
Quantitive Interpersonal Communication
Attribution
Environment (Contexts)
43. People we use to evaluate our own characteristics.
Self-esteem
Problem Orientation
Reference Groups
Spiral
44. A mirroring of the judgements of those around him or her.
Territory
Standpoint Theory
Reflected Appraisal
Equivocal Language
45. A way to offer thoughts - feelings - and wants without judging the listener.
Description
Self-Disclosure
Cognitive Competence
Noise
46. Attempt to depict all the factors that affect human interaction.
Confirming Communication
Self-concept
Transaction Communication Model
Oculesics
47. Ability to construct a variety of different frameworks for viewing an issue.
Provisionalism
Tangential Response
Equivocal Language
Cognitive Competence
48. Describes the abundance of nonverbal cues that add clarity to a verbal message.
Communication Climate
Richness (of communication media)
Self-esteem
Cognitive Conservatism
49. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers
Neutrality
Regulators
Attribution
Haptics
50. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.
Cognitive Competence
Disfluencies
Defensiveness
Problem Orientation