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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






2. Image you want to present to the world






3. The relatively stable set of perceptions you hold of yourself.






4. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






5. Area that serves as an extension of our physical being.






6. Verbal or nonverbal; Indicates a response to the previous passage/message.






7. Has two or more equally plausible meanings






8. Not being malicious; is seen as helpful






9. Evaluating ourselves in terms of how we compare with others.






10. Fields of experience that help them make sense of others behavior.






11. Expresses how you feel about the other person.






12. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






13. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.






14. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






15. Describes the abundance of nonverbal cues that add clarity to a verbal message.






16. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






17. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






18. When we judge ourselves in the most generous terms possible.






19. Messages that convey valuing - E.g. 'you exist' 'you're important'






20. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.






21. Any interaction between more than two people.






22. When communicators aren't prepared to argue but still want to register dissatisfaction.






23. Ability to re-create another person's perspective - to experience the world from his/her point of view -






24. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.






25. Occurs when one person begins to speak before the other is through making a point.






26. A mirroring of the judgements of those around him or her.






27. Study of how communication is affected by the use - organization - and perception of space and distance.






28. Involves the information being explicitly discussed - E.g. 'Please pass the milk'






29. Study of how the eyes can communicate.






30. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift






31. Physical traits - personality characteristics - attitudes - aptitudes; image you want to present to the world






32. A way to offer thoughts - feelings - and wants without judging the listener.






33. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'






34. Stammering and the use of 'uh' - 'um' and 'er'






35. Person you believe yourself to be in moments of honest self-examination.






36. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.






37. Messages expressed by nonlinguistic means.






38. Plays a role in virtually every interpersonal act.






39. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






40. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.






41. Person whose evaluations are especially influential.






42. Process by which communicators influence each other's perceptions through communication.






43. Messages that we perceive as challenging the image we want to project






44. Public image; the way we want to appear to others.






45. The tendency to form an overall positive impression a person on the basis of the positive characteristics.






46. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






47. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call






48. Masculine and feminine traits.






49. Personal invisible bubble; our own area. People's personal space vary.






50. Determination of causes and effects in a series of interactions.