SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.
Oculesics
Regulators
Incongruous Response
Irrelevant Response
2. Making comments totally unrelated to what the other person was just saying.
Channel
Punctuation
Communication Competence
Irrelevant Response
3. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.
Personal Distance
Organization
Equality
Spiral
4. Describes the study of how humans use and structure time.
First-order Realities
Communication Competence
Chronemics
Provisionalism
5. How a person's position in a society shapes their view of society in general and of specific individuals.
Perception Checking
Chronemics
Standpoint Theory
Self-concept
6. Plays a role in virtually every interpersonal act.
Emblems
Interpretation
Standpoint Theory
Strategy
7. Person you believe yourself to be in moments of honest self-examination.
Perceived Self
Certainty
Confirming Communication
Social Penetration Model
8. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.
Sandwich Method
Ambiguous Response
Channel
Personal Distance
9. Ability to construct a variety of different frameworks for viewing an issue.
Spiral
Cognitive Competence
Perception Checking
Social Penetration Model
10. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.
Tangential Response
Selection
Impersonal Response
Spiral
11. Ability to re-create another person's perspective - to experience the world from his/her point of view -
Emblems
Stereotyping
Empathy
Quantitive Interpersonal Communication
12. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.
Emblems
Argumentativeness
Provisionalism
Self-fulfilling Prophecy
13. Contrasts with Neutrality. Helps rid communication of the quality of indifference.
Empathy
Punctuation
Confirming Communication
Transaction Communication Model
14. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.
Confirmation Bias
Equality
Presenting Self
Tangential Response
15. Process of protecting our presenting self - our face
Punctuation
Territory
Face
Defensiveness
16. Study of how communication is affected by the use - organization - and perception of space and distance.
Chronemics
Facework
Proxemics
Feedback
17. Determination of causes and effects in a series of interactions.
Disagreeing Message
Disfluencies
Communication Competence
Punctuation
18. Provides a better way to check and to share your interpretations. Has three parts.
Cognitive Conservatism
Controlling Communication
Perception Checking
Spontaneity
19. Attempt to depict all the factors that affect human interaction.
Controlling Communication
Stereotyping
Equality
Transaction Communication Model
20. Definse-arousing messages in which speakers hide their ulterior motives.
Strategy
Lie
Evaluation
Self-fulfilling Prophecy
21. A mirroring of the judgements of those around him or her.
Qualitative Interpersonal Communication
Spiral
Reflected Appraisal
Cognitive Conservatism
22. Any interaction between more than two people.
Presenting Self
Paralanguage
Personal Distance
Quantitive Interpersonal Communication
23. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.
Social Distance
Intimate Distance
Cognitive Conservatism
Face
24. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.
Sandwich Method
Territory
Self- monitoring
Controlling Communication
25. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.
Disconfirming Communication
Public Distance
Punctuation
Empathy
26. Expresses how you feel about the other person.
Paralanguage
Interpretation
Relational Dimension (of a message)
Halo Effect
27. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.
Cognitive Competence
Face
Equality
Facework
28. Social tone of a relationship; way people feel about each other as they carry out activities
Confirming Communication
Social Distance
Impersonal Response
Communication Climate
29. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'
Channel
Equivocal Language
Disconfirming Communication
Reflected Appraisal
30. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.
Intimate Distance
Dyad
Personal Space
Kinesics
31. Reciprocal pattern of climate patterns. Can be positive or negative.
Identity Management
Impersonal Response
Spiral
Disconfirming Communication
32. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.
Social Comparison
Self-fulfilling Prophecy
Regulators
Channel
33. Evaluating ourselves in terms of how we compare with others.
Superiority
Social Comparison
Paralanguage
Intimate Distance
34. Both effective and appropriate; trying to balance the two when communicating.
Self- monitoring
Punctuation
Communication Competence
Empathy
35. First type of defense-arousing message; judges other person usually in a negative way
Intimate Distance
Evaluation
Tangential Response
Disfluencies
36. Fields of experience that help them make sense of others behavior.
Chronemics
Disinhibition
Proxemics
Environment (Contexts)
37. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.
Confirmation Bias
Qualitative Interpersonal Communication
Emblems
Presenting Self
38. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call
Strategy
Impervious Response
Standpoint Theory
Self-serving Bias
39. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging
Identity Management
Computer-mediated Communication (CMC)
Self-esteem
Empathy
40. Contrasts with strategy. Being honest with others rather than manipulating them.
Interpretation
Spontaneity
Nonverbal Communication
Problem Orientation
41. Tendency to seek information that conforms to an existing self-concept.
Ambiguous Response
Cognitive Conservatism
Noise
First-order Realities
42. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.
Nonverbal Communication
First-order Realities
Incongruous Response
Communication Competence
43. Occurs when one person begins to speak before the other is through making a point.
Interrupting Response
Disinhibition
Social Penetration Model
Cognitive Conservatism
44. Involve our attaching meaning to first-order things or situations.
Perceived Self
Cognitive Competence
Strategy
Second-order Realities
45. Study of how people communicate through bodily movements.
Description
Regulators
Kinesics
Provisionalism
46. When communicators aren't prepared to argue but still want to register dissatisfaction.
Complaining
Confirmation Bias
Narrative
Identity Management
47. Communication strategies people use to influence how others view them.
Social Distance
Identity Management
Ambiguous Response
Spiral
48. Distinguishes the study of touching.
Haptics
Ambiguous Response
Aggressiveness
Impervious Response
49. When we judge ourselves in the most generous terms possible.
Incongruous Response
Face
Social Comparison
Self-serving Bias
50. Has two or more equally plausible meanings
Equivocal Language
Transaction Communication Model
Face
Standpoint Theory