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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






2. When we judge ourselves in the most generous terms possible.






3. Describes the abundance of nonverbal cues that add clarity to a verbal message.






4. Communication strategies people use to influence how others view them.






5. Study of how people communicate through bodily movements.






6. A way to offer thoughts - feelings - and wants without judging the listener.






7. Both effective and appropriate; trying to balance the two when communicating.






8. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.






9. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.






10. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.






11. Degrees of self-dsclosure.






12. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






13. Involve our attaching meaning to first-order things or situations.






14. Plays a role in virtually every interpersonal act.






15. Ability to construct a variety of different frameworks for viewing an issue.






16. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






17. Person whose evaluations are especially influential.






18. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed






19. Ability to re-create another person's perspective - to experience the world from his/her point of view -






20. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






21. Area that serves as an extension of our physical being.






22. Person you believe yourself to be in moments of honest self-examination.






23. Social tone of a relationship; way people feel about each other as they carry out activities






24. A mirroring of the judgements of those around him or her.






25. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






26. Tendency to seek information that conforms to an existing self-concept.






27. Determination of causes and effects in a series of interactions.






28. Two-person interacting






29. Fields of experience that help them make sense of others behavior.






30. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






31. First step to perception; where data we will attend to.






32. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.






33. Messages that we perceive as challenging the image we want to project






34. Not being malicious; is seen as helpful






35. Process of protecting our presenting self - our face






36. Stories we use to describe our personal worlds.






37. Attempt to depict all the factors that affect human interaction.






38. The relatively stable set of perceptions you hold of yourself.






39. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






40. Definse-arousing messages in which speakers hide their ulterior motives.






41. Arrange it in some meaningful way in order to make sense of the world.






42. Messages that convey valuing - E.g. 'you exist' 'you're important'






43. Anything that interferes with the transmission and reception of a message.






44. Involves the information being explicitly discussed - E.g. 'Please pass the milk'






45. Image you want to present to the world






46. Has two or more equally plausible meanings






47. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






48. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.






49. People we use to evaluate our own characteristics.






50. Someone who is positive they're right.