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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stammering and the use of 'uh' - 'um' and 'er'






2. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.






3. Process of protecting our presenting self - our face






4. Involve our attaching meaning to first-order things or situations.






5. A way to offer thoughts - feelings - and wants without judging the listener.






6. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






7. Messages that we perceive as challenging the image we want to project






8. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.






9. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






10. Evaluating ourselves in terms of how we compare with others.






11. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm






12. Any interaction between more than two people.






13. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






14. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






15. Degrees of self-dsclosure.






16. Has two or more equally plausible meanings






17. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






18. Determination of causes and effects in a series of interactions.






19. Expresses how you feel about the other person.






20. Someone who is positive they're right.






21. Physically observable qualities of a thing or situation.






22. Fields of experience that help them make sense of others behavior.






23. Deliberate attempt to hide or misrepresent the truth.






24. Area that serves as an extension of our physical being.






25. Attempt to depict all the factors that affect human interaction.






26. Provides a better way to check and to share your interpretations. Has three parts.






27. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






28. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.






29. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.






30. Messages expressed by nonlinguistic means.






31. Ability to construct a variety of different frameworks for viewing an issue.






32. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.






33. Study of how the eyes can communicate.






34. Masculine and feminine traits.






35. When communicators aren't prepared to argue but still want to register dissatisfaction.






36. Occurs when one person begins to speak before the other is through making a point.






37. Describes the abundance of nonverbal cues that add clarity to a verbal message.






38. Plays a role in virtually every interpersonal act.






39. Making comments totally unrelated to what the other person was just saying.






40. Two-person interacting






41. Involves the information being explicitly discussed - E.g. 'Please pass the milk'






42. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






43. Image you want to present to the world






44. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






45. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.






46. Person you believe yourself to be in moments of honest self-examination.






47. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.






48. Stories we use to describe our personal worlds.






49. Exaggerated beliefs associated with a categorizing system.






50. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers