SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.
Second-order Realities
Empathy
Noise
Controlling Communication
2. Stammering and the use of 'uh' - 'um' and 'er'
Attribution
Disfluencies
Richness (of communication media)
Spiral
3. Person whose evaluations are especially influential.
Social Distance
Regulators
Significant Other
Empathy
4. Tendency to seek information that conforms to an existing self-concept.
Personal Distance
Cognitive Conservatism
Empathy
Complaining
5. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.
Perceived Self
Androgynous
Self- monitoring
Evaluation
6. Making comments totally unrelated to what the other person was just saying.
Communication Climate
Lie
Irrelevant Response
Incongruous Response
7. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.
Personal Space
Superiority
Qualitative Interpersonal Communication
Noise
8. Anything that interferes with the transmission and reception of a message.
Halo Effect
Relational Dimension (of a message)
Impervious Response
Noise
9. Reciprocal pattern of climate patterns. Can be positive or negative.
Empathy
Problem Orientation
Spiral
Spontaneity
10. Verbal or nonverbal; Indicates a response to the previous passage/message.
Environment (Contexts)
Problem Orientation
Strategy
Feedback
11. Any interaction between more than two people.
Quantitive Interpersonal Communication
Benevolent Lie
Channel
Disconfirming Communication
12. Image you want to present to the world
Face-threatening Acts
Selection
Face
Transaction Communication Model
13. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no
Emblems
Attribution
Personal Space
Presenting Self
14. Someone who is positive they're right.
Disinhibition
Certainty
Nonverbal Communication
Standpoint Theory
15. Describes the abundance of nonverbal cues that add clarity to a verbal message.
Self- monitoring
Organization
Richness (of communication media)
Noise
16. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages
Social Penetration Model
Empathy
Communication Competence
Channel
17. First type of defense-arousing message; judges other person usually in a negative way
Cognitive Competence
Evaluation
Oculesics
Halo Effect
18. Exaggerated beliefs associated with a categorizing system.
Kinesics
Spiral
Stereotyping
Relational Dimension (of a message)
19. First step to perception; where data we will attend to.
Empathy
Confirming Communication
Stereotyping
Selection
20. Public image; the way we want to appear to others.
Presenting Self
Significant Other
Personal Distance
Qualitative Interpersonal Communication
21. Physically observable qualities of a thing or situation.
Disfluencies
Empathy
First-order Realities
Emblems
22. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.
Confirmation Bias
Interrupting Response
Face
Controlling Communication
23. Two-person interacting
Dyad
Complaining
Impervious Response
Personal Space
24. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.
Regulators
Nonverbal Communication
Self-fulfilling Prophecy
Impersonal Response
25. Process of attaching meaning to behavior.
Social Penetration Model
Attribution
Public Distance
Provisionalism
26. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm
Content Dimension
Chronemics
Impersonal Response
Aggressiveness
27. People we use to evaluate our own characteristics.
Face
Reference Groups
Tangential Response
Lie
28. Expresses how you feel about the other person.
Social Distance
Description
Relational Dimension (of a message)
Irrelevant Response
29. Communication strategies people use to influence how others view them.
Identity Management
Presenting Self
First-order Realities
Confirmation Bias
30. Occurs when one person begins to speak before the other is through making a point.
Disfluencies
Interrupting Response
Social Penetration Model
Significant Other
31. The tendency to form an overall positive impression a person on the basis of the positive characteristics.
Paralanguage
Social Distance
Equivocal Language
Halo Effect
32. Determination of causes and effects in a series of interactions.
Punctuation
Perceived Self
Self- monitoring
Presenting Self
33. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.
Communication Competence
Impersonal Response
Ambiguous Response
Self-fulfilling Prophecy
34. Social tone of a relationship; way people feel about each other as they carry out activities
Problem Orientation
Description
Face
Communication Climate
35. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.
Equality
Self- monitoring
Confirming Communication
Incongruous Response
36. Area that serves as an extension of our physical being.
Sandwich Method
Face
Argumentativeness
Territory
37. Plays a role in virtually every interpersonal act.
Selection
Stereotyping
Interpretation
Self-concept
38. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.
Incongruous Response
Content Dimension
Defensiveness
Irrelevant Response
39. Masculine and feminine traits.
Certainty
Androgynous
Selection
Social Comparison
40. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift
Tangential Response
Sandwich Method
Evaluation
Reference Groups
41. Personal invisible bubble; our own area. People's personal space vary.
Personal Space
Computer-mediated Communication (CMC)
Empathy
Presenting Self
42. Arrange it in some meaningful way in order to make sense of the world.
Emblems
Irrelevant Response
Stereotyping
Organization
43. The relatively stable set of perceptions you hold of yourself.
Second-order Realities
Social Penetration Model
Ambiguous Response
Self-concept
44. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.
Incongruous Response
Self-Disclosure
Self-fulfilling Prophecy
Provisionalism
45. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'
Self-esteem
Superiority
Strategy
Feedback
46. Involves the information being explicitly discussed - E.g. 'Please pass the milk'
Content Dimension
Paralanguage
Face-threatening Acts
Territory
47. Person you believe yourself to be in moments of honest self-examination.
Punctuation
Perceived Self
Reflected Appraisal
Second-order Realities
48. Stories we use to describe our personal worlds.
Confirming Communication
Disinhibition
Narrative
Nonverbal Communication
49. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed
Self-Disclosure
Negotiation
Personal Distance
Empathy
50. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.
Significant Other
Impersonal Response
Self-serving Bias
Reflected Appraisal