SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. First type of defense-arousing message; judges other person usually in a negative way
Presenting Self
Evaluation
Communication Climate
Computer-mediated Communication (CMC)
2. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.
Halo Effect
Public Distance
Self-fulfilling Prophecy
Regulators
3. Tendency to seek information that conforms to an existing self-concept.
Punctuation
Ambiguous Response
Social Penetration Model
Cognitive Conservatism
4. Attempt to depict all the factors that affect human interaction.
Equivocal Language
Transaction Communication Model
Self-Disclosure
Defensiveness
5. Study of how the eyes can communicate.
Disfluencies
Oculesics
Description
Ambiguous Response
6. Part of self-concept that involves evaluations of self-worth.
Self-esteem
Empathy
Emblems
Evaluation
7. Arrange it in some meaningful way in order to make sense of the world.
Perception Checking
Presenting Self
Organization
Presenting Self
8. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.
Incongruous Response
Impersonal Response
Public Distance
First-order Realities
9. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.
Social Comparison
Intimate Distance
Disinhibition
Communication Climate
10. Not being malicious; is seen as helpful
Selection
Personal Distance
Face-threatening Acts
Benevolent Lie
11. Two-person interacting
Dyad
Channel
Equivocal Language
Aggressiveness
12. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.
Manipulators
Disinhibition
Oculesics
Stereotyping
13. Involve our attaching meaning to first-order things or situations.
Intimate Distance
Communication Climate
Personal Space
Second-order Realities
14. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.
Disfluencies
Spiral
Provisionalism
Personal Space
15. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'
Irrelevant Response
Superiority
Problem Orientation
Qualitative Interpersonal Communication
16. Making comments totally unrelated to what the other person was just saying.
Attribution
Irrelevant Response
Self-esteem
Communication Climate
17. Describes the abundance of nonverbal cues that add clarity to a verbal message.
Confirming Communication
Impersonal Response
Richness (of communication media)
Stereotyping
18. Ability to re-create another person's perspective - to experience the world from his/her point of view -
Self-esteem
Empathy
Public Distance
Tangential Response
19. People we use to evaluate our own characteristics.
Reference Groups
Richness (of communication media)
Neutrality
Selection
20. Reciprocal pattern of climate patterns. Can be positive or negative.
Presenting Self
Spiral
Proxemics
Impersonal Response
21. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.
Strategy
Communication Climate
Problem Orientation
Content Dimension
22. Provides a better way to check and to share your interpretations. Has three parts.
Strategy
Content Dimension
Evaluation
Perception Checking
23. Study of how people communicate through bodily movements.
Punctuation
Self-Disclosure
Kinesics
Confirming Communication
24. Process of attaching meaning to behavior.
Spiral
Attribution
Strategy
Public Distance
25. Fields of experience that help them make sense of others behavior.
Environment (Contexts)
Disinhibition
Emblems
Irrelevant Response
26. Ability to construct a variety of different frameworks for viewing an issue.
Communication Climate
Perception Checking
Androgynous
Cognitive Competence
27. Has two or more equally plausible meanings
Self- monitoring
Relational Dimension (of a message)
Equivocal Language
Empathy
28. Masculine and feminine traits.
Confirmation Bias
Social Penetration Model
Androgynous
Cognitive Competence
29. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.
Problem Orientation
Irrelevant Response
Empathy
Paralanguage
30. Evaluating ourselves in terms of how we compare with others.
Noise
Social Distance
Superiority
Social Comparison
31. Expresses how you feel about the other person.
Halo Effect
Computer-mediated Communication (CMC)
Relational Dimension (of a message)
Reference Groups
32. Public image; the way we want to appear to others.
Presenting Self
Description
Nonverbal Communication
Defensiveness
33. Exaggerated beliefs associated with a categorizing system.
Stereotyping
Chronemics
Presenting Self
Richness (of communication media)
34. Distinguishes the study of touching.
Equality
Quantitive Interpersonal Communication
Proxemics
Haptics
35. Stammering and the use of 'uh' - 'um' and 'er'
Disfluencies
Androgynous
Self-fulfilling Prophecy
Stereotyping
36. Study of how communication is affected by the use - organization - and perception of space and distance.
Proxemics
Oculesics
Personal Space
Face
37. Stories we use to describe our personal worlds.
Equivocal Language
Narrative
Sandwich Method
Cognitive Competence
38. Messages that we perceive as challenging the image we want to project
Cognitive Competence
Public Distance
Sandwich Method
Face-threatening Acts
39. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'
Territory
Androgynous
Disconfirming Communication
Self-Disclosure
40. Image you want to present to the world
Disfluencies
Confirming Communication
Kinesics
Face
41. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift
Content Dimension
Neutrality
Reflected Appraisal
Tangential Response
42. Plays a role in virtually every interpersonal act.
Superiority
Interpretation
Defensiveness
Selection
43. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers
Chronemics
Manipulators
Neutrality
Problem Orientation
44. Definse-arousing messages in which speakers hide their ulterior motives.
Identity Management
Strategy
Argumentativeness
Richness (of communication media)
45. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.
Impersonal Response
Description
Richness (of communication media)
Qualitative Interpersonal Communication
46. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.
Certainty
Argumentativeness
Spiral
Personal Distance
47. A way to offer thoughts - feelings - and wants without judging the listener.
Punctuation
Haptics
Certainty
Description
48. Any interaction between more than two people.
Feedback
Facework
Quantitive Interpersonal Communication
Standpoint Theory
49. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.
Disagreeing Message
Perception Checking
Quantitive Interpersonal Communication
Self-Disclosure
50. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call
Attribution
Impervious Response
Benevolent Lie
Noise