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Interpersonal Communication Vocab

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plays a role in virtually every interpersonal act.

2. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.

3. Process of protecting our presenting self - our face

4. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers

5. Distinguishes the study of touching.

6. Verbal or nonverbal; Indicates a response to the previous passage/message.

7. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages

8. Not being malicious; is seen as helpful

9. Determination of causes and effects in a series of interactions.

10. When we judge ourselves in the most generous terms possible.

11. Involves the information being explicitly discussed - E.g. 'Please pass the milk'

12. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.

13. A mirroring of the judgements of those around him or her.

14. Physical traits - personality characteristics - attitudes - aptitudes; image you want to present to the world

15. The relatively stable set of perceptions you hold of yourself.

16. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging

17. Occurs when one person begins to speak before the other is through making a point.

18. Ability to re-create another person's perspective - to experience the world from his/her point of view -

19. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.

20. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.

21. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.

22. Evaluating ourselves in terms of how we compare with others.

23. Describes the abundance of nonverbal cues that add clarity to a verbal message.

24. Involve our attaching meaning to first-order things or situations.

25. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.

26. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift

27. Deliberate attempt to hide or misrepresent the truth.

28. Stammering and the use of 'uh' - 'um' and 'er'

29. Provides a better way to check and to share your interpretations. Has three parts.

30. Stories we use to describe our personal worlds.

31. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'

32. Messages expressed by nonlinguistic means.

33. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.

34. Messages that convey valuing - E.g. 'you exist' 'you're important'

35. Any interaction between more than two people.

36. Reciprocal pattern of climate patterns. Can be positive or negative.

37. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.

38. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.

39. Contrasts with Neutrality. Helps rid communication of the quality of indifference.

40. Study of how communication is affected by the use - organization - and perception of space and distance.

41. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.

42. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'

43. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.

44. Attempt to depict all the factors that affect human interaction.

45. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.

46. Tendency to seek information that conforms to an existing self-concept.

47. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.

48. First step to perception; where data we will attend to.

49. Ability to construct a variety of different frameworks for viewing an issue.

50. Public image; the way we want to appear to others.