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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stories we use to describe our personal worlds.






2. Part of self-concept that involves evaluations of self-worth.






3. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






4. Process of protecting our presenting self - our face






5. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.






6. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






7. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'






8. Ability to re-create another person's perspective - to experience the world from his/her point of view -






9. Study of how communication is affected by the use - organization - and perception of space and distance.






10. Fields of experience that help them make sense of others behavior.






11. Describes the study of how humans use and structure time.






12. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






13. Public image; the way we want to appear to others.






14. Definse-arousing messages in which speakers hide their ulterior motives.






15. Not being malicious; is seen as helpful






16. Two-person interacting






17. Determination of causes and effects in a series of interactions.






18. Expresses how you feel about the other person.






19. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.






20. A way to offer thoughts - feelings - and wants without judging the listener.






21. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.






22. Process by which communicators influence each other's perceptions through communication.






23. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






24. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






25. When communicators aren't prepared to argue but still want to register dissatisfaction.






26. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.






27. Evaluating ourselves in terms of how we compare with others.






28. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm






29. Making comments totally unrelated to what the other person was just saying.






30. Occurs when one person begins to speak before the other is through making a point.






31. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






32. Process of attaching meaning to behavior.






33. Area that serves as an extension of our physical being.






34. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.






35. Plays a role in virtually every interpersonal act.






36. Distinguishes the study of touching.






37. Person you believe yourself to be in moments of honest self-examination.






38. Masculine and feminine traits.






39. Tendency to seek information that conforms to an existing self-concept.






40. Physically observable qualities of a thing or situation.






41. Anything that interferes with the transmission and reception of a message.






42. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.






43. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call






44. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.






45. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






46. Social tone of a relationship; way people feel about each other as they carry out activities






47. Personal invisible bubble; our own area. People's personal space vary.






48. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.






49. Messages that we perceive as challenging the image we want to project






50. A mirroring of the judgements of those around him or her.