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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process of protecting our presenting self - our face






2. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.






3. Reciprocal pattern of climate patterns. Can be positive or negative.






4. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






5. The tendency to form an overall positive impression a person on the basis of the positive characteristics.






6. Anything that interferes with the transmission and reception of a message.






7. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






8. Image you want to present to the world






9. Determination of causes and effects in a series of interactions.






10. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






11. Stammering and the use of 'uh' - 'um' and 'er'






12. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.






13. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






14. Taking a positive approach to the term; presenting and defending positions on issues while attacking positions taken by others.






15. Provides a better way to check and to share your interpretations. Has three parts.






16. Process by which communicators influence each other's perceptions through communication.






17. Area that serves as an extension of our physical being.






18. Public image; the way we want to appear to others.






19. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call






20. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.






21. Any interaction between more than two people.






22. Describes the study of how humans use and structure time.






23. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






24. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






25. Evaluating ourselves in terms of how we compare with others.






26. Personal invisible bubble; our own area. People's personal space vary.






27. Messages that we perceive as challenging the image we want to project






28. Masculine and feminine traits.






29. Study of how the eyes can communicate.






30. Person you believe yourself to be in moments of honest self-examination.






31. Deliberate attempt to hide or misrepresent the truth.






32. Plays a role in virtually every interpersonal act.






33. First type of defense-arousing message; judges other person usually in a negative way






34. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






35. Both effective and appropriate; trying to balance the two when communicating.






36. Describes the abundance of nonverbal cues that add clarity to a verbal message.






37. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm






38. Physical traits - personality characteristics - attitudes - aptitudes; image you want to present to the world






39. Someone who is positive they're right.






40. Distinguishes the study of touching.






41. A mirroring of the judgements of those around him or her.






42. Physically observable qualities of a thing or situation.






43. Involve our attaching meaning to first-order things or situations.






44. Occurs when one person begins to speak before the other is through making a point.






45. Verbal or nonverbal; Indicates a response to the previous passage/message.






46. Definse-arousing messages in which speakers hide their ulterior motives.






47. Social tone of a relationship; way people feel about each other as they carry out activities






48. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






49. A way to offer thoughts - feelings - and wants without judging the listener.






50. When communicators aren't prepared to argue but still want to register dissatisfaction.