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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Verbal or nonverbal; Indicates a response to the previous passage/message.






2. The tendency to form an overall positive impression a person on the basis of the positive characteristics.






3. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.






4. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






5. Not being malicious; is seen as helpful






6. Process of attaching meaning to behavior.






7. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






8. Image you want to present to the world






9. When communicators aren't prepared to argue but still want to register dissatisfaction.






10. Fields of experience that help them make sense of others behavior.






11. Tendency to seek information that conforms to an existing self-concept.






12. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.






13. Evaluating ourselves in terms of how we compare with others.






14. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






15. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.






16. Expresses how you feel about the other person.






17. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






18. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






19. Occurs when one person begins to speak before the other is through making a point.






20. Messages that convey valuing - E.g. 'you exist' 'you're important'






21. Deliberate attempt to hide or misrepresent the truth.






22. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






23. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging






24. Involve our attaching meaning to first-order things or situations.






25. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.






26. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






27. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






28. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.






29. Distinguishes the study of touching.






30. Study of how the eyes can communicate.






31. Communication strategies people use to influence how others view them.






32. Ability to construct a variety of different frameworks for viewing an issue.






33. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.






34. Someone who is positive they're right.






35. A mirroring of the judgements of those around him or her.






36. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






37. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed






38. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






39. Making comments totally unrelated to what the other person was just saying.






40. Ability to re-create another person's perspective - to experience the world from his/her point of view -






41. Any interaction between more than two people.






42. Both effective and appropriate; trying to balance the two when communicating.






43. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.






44. Personal invisible bubble; our own area. People's personal space vary.






45. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift






46. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.






47. Person you believe yourself to be in moments of honest self-examination.






48. First type of defense-arousing message; judges other person usually in a negative way






49. Reciprocal pattern of climate patterns. Can be positive or negative.






50. When we judge ourselves in the most generous terms possible.