SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.
Equality
Selection
Transaction Communication Model
Spiral
2. When communicators aren't prepared to argue but still want to register dissatisfaction.
Empathy
Nonverbal Communication
Complaining
Cognitive Conservatism
3. Image you want to present to the world
Face
Channel
Noise
Proxemics
4. Person you believe yourself to be in moments of honest self-examination.
Face-threatening Acts
Personal Distance
Proxemics
Perceived Self
5. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers
Benevolent Lie
Cognitive Conservatism
Communication Competence
Neutrality
6. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.
Complaining
Impersonal Response
Second-order Realities
Presenting Self
7. Study of how the eyes can communicate.
Oculesics
Identity Management
Noise
Androgynous
8. Area that serves as an extension of our physical being.
Channel
Territory
Perceived Self
Certainty
9. Study of how people communicate through bodily movements.
Reference Groups
Benevolent Lie
Kinesics
Interrupting Response
10. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed
Communication Competence
Stereotyping
Interrupting Response
Self-Disclosure
11. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.
Evaluation
Perception Checking
Haptics
Ambiguous Response
12. Occurs when one person begins to speak before the other is through making a point.
Nonverbal Communication
Irrelevant Response
Interrupting Response
Significant Other
13. Describes the abundance of nonverbal cues that add clarity to a verbal message.
Richness (of communication media)
Tangential Response
Empathy
Second-order Realities
14. Tendency to seek information that conforms to an existing self-concept.
Social Penetration Model
Negotiation
Self-concept
Cognitive Conservatism
15. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.
Certainty
Neutrality
Strategy
Paralanguage
16. First step to perception; where data we will attend to.
Social Penetration Model
Paralanguage
Selection
Facework
17. Social tone of a relationship; way people feel about each other as they carry out activities
Selection
Communication Climate
Self-fulfilling Prophecy
Halo Effect
18. Physically observable qualities of a thing or situation.
First-order Realities
Significant Other
Self-fulfilling Prophecy
Disagreeing Message
19. Determination of causes and effects in a series of interactions.
Content Dimension
Controlling Communication
Paralanguage
Punctuation
20. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.
Qualitative Interpersonal Communication
Incongruous Response
Problem Orientation
Emblems
21. Stammering and the use of 'uh' - 'um' and 'er'
Disfluencies
Second-order Realities
Irrelevant Response
Cognitive Conservatism
22. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.
Facework
Self-serving Bias
Emblems
Argumentativeness
23. Describes the study of how humans use and structure time.
Dyad
Manipulators
Emblems
Chronemics
24. Plays a role in virtually every interpersonal act.
Quantitive Interpersonal Communication
Standpoint Theory
Reflected Appraisal
Interpretation
25. Public image; the way we want to appear to others.
Strategy
Presenting Self
Paralanguage
Channel
26. Masculine and feminine traits.
Negotiation
Spiral
Empathy
Androgynous
27. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'
Irrelevant Response
Noise
Standpoint Theory
Superiority
28. Any interaction between more than two people.
Equivocal Language
Confirming Communication
Chronemics
Quantitive Interpersonal Communication
29. How a person's position in a society shapes their view of society in general and of specific individuals.
Social Comparison
Disinhibition
Standpoint Theory
Defensiveness
30. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.
Impersonal Response
Problem Orientation
Communication Climate
Disagreeing Message
31. A way to offer thoughts - feelings - and wants without judging the listener.
Presenting Self
Intimate Distance
Paralanguage
Description
32. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.
Proxemics
Cognitive Conservatism
Regulators
Tangential Response
33. When we judge ourselves in the most generous terms possible.
Impersonal Response
Self-serving Bias
Impervious Response
Self-Disclosure
34. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages
Social Distance
Channel
Reference Groups
Social Comparison
35. Someone who is positive they're right.
Face-threatening Acts
Sandwich Method
Confirming Communication
Certainty
36. Part of self-concept that involves evaluations of self-worth.
Defensiveness
Self-esteem
Quantitive Interpersonal Communication
Reflected Appraisal
37. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.
Equality
Self- monitoring
Communication Climate
Reference Groups
38. Physical traits - personality characteristics - attitudes - aptitudes; image you want to present to the world
Personal Space
Impervious Response
Cognitive Competence
Presenting Self
39. People we use to evaluate our own characteristics.
Regulators
Certainty
Facework
Reference Groups
40. Involve our attaching meaning to first-order things or situations.
Kinesics
Irrelevant Response
Second-order Realities
Equality
41. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.
Disinhibition
Self-concept
Self-fulfilling Prophecy
Stereotyping
42. Degrees of self-dsclosure.
Interrupting Response
Punctuation
Social Penetration Model
Reflected Appraisal
43. Messages expressed by nonlinguistic means.
Nonverbal Communication
Personal Distance
Benevolent Lie
Social Penetration Model
44. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.
Sandwich Method
Facework
Impersonal Response
Problem Orientation
45. Ability to re-create another person's perspective - to experience the world from his/her point of view -
Empathy
Channel
Strategy
Regulators
46. The relatively stable set of perceptions you hold of yourself.
Strategy
Social Penetration Model
Self-concept
Benevolent Lie
47. Messages that convey valuing - E.g. 'you exist' 'you're important'
Communication Climate
Reflected Appraisal
Confirming Communication
Self-concept
48. Stories we use to describe our personal worlds.
Social Penetration Model
Narrative
Presenting Self
Reflected Appraisal
49. Process of attaching meaning to behavior.
Attribution
Description
Provisionalism
Halo Effect
50. Exaggerated beliefs associated with a categorizing system.
Provisionalism
Quantitive Interpersonal Communication
Impervious Response
Stereotyping