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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Part of self-concept that involves evaluations of self-worth.






2. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages






3. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






4. How a person's position in a society shapes their view of society in general and of specific individuals.






5. Not being malicious; is seen as helpful






6. Definse-arousing messages in which speakers hide their ulterior motives.






7. Anything that interferes with the transmission and reception of a message.






8. Provides a better way to check and to share your interpretations. Has three parts.






9. Process of attaching meaning to behavior.






10. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.






11. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






12. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






13. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift






14. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.






15. Tendency to seek information that conforms to an existing self-concept.






16. Any interaction between more than two people.






17. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.






18. Reciprocal pattern of climate patterns. Can be positive or negative.






19. Study of how the eyes can communicate.






20. Person whose evaluations are especially influential.






21. Involve our attaching meaning to first-order things or situations.






22. Communication strategies people use to influence how others view them.






23. Personal invisible bubble; our own area. People's personal space vary.






24. Verbal or nonverbal; Indicates a response to the previous passage/message.






25. Involves the information being explicitly discussed - E.g. 'Please pass the milk'






26. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'






27. Social tone of a relationship; way people feel about each other as they carry out activities






28. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






29. When we judge ourselves in the most generous terms possible.






30. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






31. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm






32. Has two or more equally plausible meanings






33. When communicators aren't prepared to argue but still want to register dissatisfaction.






34. Stammering and the use of 'uh' - 'um' and 'er'






35. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.






36. Messages that we perceive as challenging the image we want to project






37. First step to perception; where data we will attend to.






38. Plays a role in virtually every interpersonal act.






39. Ability to re-create another person's perspective - to experience the world from his/her point of view -






40. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






41. Describes the study of how humans use and structure time.






42. Degrees of self-dsclosure.






43. The relatively stable set of perceptions you hold of yourself.






44. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'






45. Contrasts with strategy. Being honest with others rather than manipulating them.






46. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






47. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging






48. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






49. Ability to construct a variety of different frameworks for viewing an issue.






50. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.