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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call






2. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






3. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.






4. People we use to evaluate our own characteristics.






5. Messages that convey valuing - E.g. 'you exist' 'you're important'






6. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.






7. Personal invisible bubble; our own area. People's personal space vary.






8. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.






9. Ability to re-create another person's perspective - to experience the world from his/her point of view -






10. Degrees of self-dsclosure.






11. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging






12. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'






13. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






14. Attempt to depict all the factors that affect human interaction.






15. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






16. A way to offer thoughts - feelings - and wants without judging the listener.






17. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift






18. Not being malicious; is seen as helpful






19. Describes the abundance of nonverbal cues that add clarity to a verbal message.






20. First type of defense-arousing message; judges other person usually in a negative way






21. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






22. How a person's position in a society shapes their view of society in general and of specific individuals.






23. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.






24. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm






25. Person you believe yourself to be in moments of honest self-examination.






26. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.






27. Evaluating ourselves in terms of how we compare with others.






28. Expresses how you feel about the other person.






29. The relatively stable set of perceptions you hold of yourself.






30. Has two or more equally plausible meanings






31. Taking a positive approach to the term; presenting and defending positions on issues while attacking positions taken by others.






32. Process by which communicators influence each other's perceptions through communication.






33. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.






34. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






35. Determination of causes and effects in a series of interactions.






36. A mirroring of the judgements of those around him or her.






37. Occurs when one person begins to speak before the other is through making a point.






38. Two-person interacting






39. Communication strategies people use to influence how others view them.






40. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.






41. Someone who is positive they're right.






42. Stories we use to describe our personal worlds.






43. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.






44. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






45. Definse-arousing messages in which speakers hide their ulterior motives.






46. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






47. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.






48. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.






49. Ability to construct a variety of different frameworks for viewing an issue.






50. Study of how communication is affected by the use - organization - and perception of space and distance.