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Interpersonal Communication Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.






2. When a person's expectations of an even and her or his subsequent behavior based on those expectations - make the outcome more likely to occur.






3. Contrasts with Neutrality. Helps rid communication of the quality of indifference.






4. Someone who is positive they're right.






5. A mirroring of the judgements of those around him or her.






6. Degrees of self-dsclosure.






7. Area that serves as an extension of our physical being.






8. Study of how people communicate through bodily movements.






9. Process of protecting our presenting self - our face






10. Messages expressed by nonlinguistic means.






11. Stammering and the use of 'uh' - 'um' and 'er'






12. Person you believe yourself to be in moments of honest self-examination.






13. Provides a better way to check and to share your interpretations. Has three parts.






14. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.






15. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.






16. Arrange it in some meaningful way in order to make sense of the world.






17. Definse-arousing messages in which speakers hide their ulterior motives.






18. Taking a positive approach to the term; presenting and defending positions on issues while attacking positions taken by others.






19. Communication strategies people use to influence how others view them.






20. Attempt to depict all the factors that affect human interaction.






21. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.






22. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no






23. Determination of causes and effects in a series of interactions.






24. Physically observable qualities of a thing or situation.






25. Tendency to seek information that conforms to an existing self-concept.






26. How a person's position in a society shapes their view of society in general and of specific individuals.






27. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call






28. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed






29. Deliberate attempt to hide or misrepresent the truth.






30. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.






31. Involve our attaching meaning to first-order things or situations.






32. Involves the information being explicitly discussed - E.g. 'Please pass the milk'






33. Process of paying close attention to one's own behavior and using these observations to shape the way one behaves.






34. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.






35. Personal invisible bubble; our own area. People's personal space vary.






36. Fields of experience that help them make sense of others behavior.






37. Image you want to present to the world






38. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift






39. Two-person interacting






40. Ability to construct a variety of different frameworks for viewing an issue.






41. When people treat one another as unique individuals - regardless of the context in which the interaction occurs or the number of people involved.






42. Social tone of a relationship; way people feel about each other as they carry out activities






43. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.






44. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.






45. Occurs when one person begins to speak before the other is through making a point.






46. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.






47. Anything that interferes with the transmission and reception of a message.






48. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers






49. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.






50. Both effective and appropriate; trying to balance the two when communicating.