SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes the abundance of nonverbal cues that add clarity to a verbal message.
Feedback
Richness (of communication media)
Attribution
Facework
2. When a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.
Controlling Communication
Public Distance
Negotiation
Facework
3. Person you believe yourself to be in moments of honest self-examination.
Significant Other
Haptics
Perceived Self
Face
4. Process by which communicators influence each other's perceptions through communication.
Negotiation
Noise
Social Penetration Model
Presenting Self
5. Image you want to present to the world
Transaction Communication Model
Facework
Face
First-order Realities
6. Tendency to seek information that conforms to an existing self-concept.
Cognitive Conservatism
Disagreeing Message
Standpoint Theory
Identity Management
7. Part of self-concept that involves evaluations of self-worth.
Self-Disclosure
Self-esteem
Impersonal Response
Certainty
8. Deliberate attempt to hide or misrepresent the truth.
Perception Checking
Lie
Controlling Communication
Reference Groups
9. Process of attaching meaning to behavior.
First-order Realities
Confirming Communication
Attribution
Feedback
10. Stories we use to describe our personal worlds.
Narrative
Certainty
Lie
Superiority
11. Distinguishes the study of touching.
Interpretation
Haptics
Complaining
Public Distance
12. People we use to evaluate our own characteristics.
Noise
Face-threatening Acts
Chronemics
Reference Groups
13. Messages expressed by nonlinguistic means.
Nonverbal Communication
Haptics
Defensiveness
Noise
14. Determination of causes and effects in a series of interactions.
Quantitive Interpersonal Communication
Lie
Facework
Punctuation
15. A way to offer thoughts - feelings - and wants without judging the listener.
Standpoint Theory
Description
Dyad
Cognitive Competence
16. Masculine and feminine traits.
Androgynous
Tangential Response
Empathy
Paralanguage
17. Study of how people communicate through bodily movements.
Confirming Communication
Androgynous
Second-order Realities
Kinesics
18. Reciprocal pattern of climate patterns. Can be positive or negative.
Self-serving Bias
Perception Checking
Spiral
Confirming Communication
19. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no
Environment (Contexts)
Self- monitoring
Halo Effect
Emblems
20. Provides a better way to check and to share your interpretations. Has three parts.
Perception Checking
Relational Dimension (of a message)
Social Penetration Model
Sandwich Method
21. Once we form a first impression-whether it's positive or negative- we tend to seek out and organize our impressions to support that opinion.
Confirmation Bias
Noise
Attribution
Impervious Response
22. Stammering and the use of 'uh' - 'um' and 'er'
Ambiguous Response
Content Dimension
Nonverbal Communication
Disfluencies
23. When communicators aren't prepared to argue but still want to register dissatisfaction.
First-order Realities
Empathy
Complaining
Self- monitoring
24. How a person's position in a society shapes their view of society in general and of specific individuals.
Perception Checking
Self-serving Bias
Standpoint Theory
Cognitive Competence
25. Occurs when one person begins to speak before the other is through making a point.
Defensiveness
Reference Groups
Noise
Interrupting Response
26. Fields of experience that help them make sense of others behavior.
Disfluencies
Superiority
Confirming Communication
Environment (Contexts)
27. Communication strategies people use to influence how others view them.
Spiral
First-order Realities
Identity Management
Public Distance
28. Personal invisible bubble; our own area. People's personal space vary.
Proxemics
First-order Realities
Interpretation
Personal Space
29. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.
Disconfirming Communication
Spiral
Paralanguage
Self-concept
30. Any interaction between more than two people.
Personal Distance
Quantitive Interpersonal Communication
Self-concept
Stereotyping
31. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.
Kinesics
Disagreeing Message
Cognitive Competence
Manipulators
32. Person whose evaluations are especially influential.
Social Distance
Certainty
Presenting Self
Significant Other
33. Area that serves as an extension of our physical being.
Perceived Self
Defensiveness
Impervious Response
Territory
34. Arrange it in some meaningful way in order to make sense of the world.
Organization
Kinesics
Defensiveness
Interrupting Response
35. First type of defense-arousing message; judges other person usually in a negative way
Disconfirming Communication
Evaluation
Quantitive Interpersonal Communication
Regulators
36. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.
Face
Equality
Cognitive Conservatism
Stereotyping
37. Someone who is positive they're right.
First-order Realities
Certainty
Transaction Communication Model
Qualitative Interpersonal Communication
38. Expresses how you feel about the other person.
Relational Dimension (of a message)
Presenting Self
Punctuation
Attribution
39. Study of how the eyes can communicate.
Provisionalism
Haptics
Oculesics
Argumentativeness
40. Messages that we perceive as challenging the image we want to project
Richness (of communication media)
Face-threatening Acts
Standpoint Theory
Qualitative Interpersonal Communication
41. Involve our attaching meaning to first-order things or situations.
Second-order Realities
Selection
Spiral
Empathy
42. Ability to construct a variety of different frameworks for viewing an issue.
Manipulators
Spontaneity
Territory
Cognitive Competence
43. Contrasts with Neutrality. Helps rid communication of the quality of indifference.
Cognitive Competence
Chronemics
Organization
Empathy
44. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages
Channel
Face-threatening Acts
First-order Realities
Perception Checking
45. Social tone of a relationship; way people feel about each other as they carry out activities
Attribution
Impersonal Response
Communication Climate
Certainty
46. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift
Controlling Communication
Tangential Response
Benevolent Lie
Halo Effect
47. A mirroring of the judgements of those around him or her.
Lie
Self-esteem
Significant Other
Reflected Appraisal
48. First step to perception; where data we will attend to.
Disagreeing Message
Self-serving Bias
Organization
Selection
49. Evaluating ourselves in terms of how we compare with others.
Equality
Social Comparison
Organization
Disfluencies
50. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.
Benevolent Lie
Territory
Personal Distance
Self-serving Bias