SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Interpersonal Communication Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occurs when one person begins to speak before the other is through making a point.
Interrupting Response
Confirming Communication
Perceived Self
Relational Dimension (of a message)
2. Communicators focus on finding a solution that satisfies both their own needs and those of the others involved.
Empathy
Kinesics
Superiority
Problem Orientation
3. Closer range public distance. Beyond 25 feet two-way communication is almost impossible.
Feedback
Social Comparison
Personal Space
Public Distance
4. Closer phase is the distance at which most couples stand in public. Keeping someone at 'arms-length' 18 inches to 4 feet.
Negotiation
Halo Effect
Qualitative Interpersonal Communication
Personal Distance
5. Not being malicious; is seen as helpful
Neutrality
Benevolent Lie
Social Distance
Presenting Self
6. Someone who is positive they're right.
Aggressiveness
Personal Distance
Certainty
Disconfirming Communication
7. Public image; the way we want to appear to others.
Presenting Self
Disfluencies
Social Comparison
Impersonal Response
8. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'
Self-concept
Disconfirming Communication
Strategy
Disagreeing Message
9. Ability to re-create another person's perspective - to experience the world from his/her point of view -
Tangential Response
Empathy
Communication Climate
Irrelevant Response
10. Cues that help control verbal interaction - E.g. Wide array of turn-taking signals in everyday conversation.
Self-concept
Regulators
Description
Stereotyping
11. Reciprocal pattern of climate patterns. Can be positive or negative.
Self-Disclosure
Spiral
Disinhibition
Spontaneity
12. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.
Incongruous Response
Significant Other
Facework
Superiority
13. Used to describe the medium through which messages are exchanged - E.g. face to face - phones - email - instant messages
Disconfirming Communication
Self- monitoring
Channel
Communication Climate
14. First step to perception; where data we will attend to.
Selection
Problem Orientation
Computer-mediated Communication (CMC)
Impervious Response
15. How a person's position in a society shapes their view of society in general and of specific individuals.
Confirming Communication
Standpoint Theory
Spontaneity
Negotiation
16. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.
Face
Intimate Distance
Self- monitoring
Selection
17. Tendency to seek information that conforms to an existing self-concept.
Cognitive Conservatism
Strategy
Social Comparison
Noise
18. Definse-arousing messages in which speakers hide their ulterior motives.
Significant Other
Strategy
Richness (of communication media)
Transaction Communication Model
19. Culturally understood substitutes for verbal expressons - E.g. Nodding head up and down for yes/no
Computer-mediated Communication (CMC)
Quantitive Interpersonal Communication
Social Comparison
Emblems
20. Study of how people communicate through bodily movements.
Reflected Appraisal
Presenting Self
Kinesics
Spiral
21. Arrange it in some meaningful way in order to make sense of the world.
Organization
Aggressiveness
Personal Space
Disconfirming Communication
22. Plays a role in virtually every interpersonal act.
Environment (Contexts)
Self-serving Bias
Interpretation
Territory
23. First type of defense-arousing message; judges other person usually in a negative way
Ambiguous Response
Punctuation
Evaluation
Halo Effect
24. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'
Richness (of communication media)
Superiority
Cognitive Competence
Self-Disclosure
25. Contains a message with more than one meaning. The words are highly abstract or have meanings private to the speaker alone.
Ambiguous Response
Perception Checking
Description
Regulators
26. Area that serves as an extension of our physical being.
Chronemics
Territory
Impersonal Response
Haptics
27. Ability to construct a variety of different frameworks for viewing an issue.
Perception Checking
Social Penetration Model
Cognitive Competence
Lie
28. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed
Self-Disclosure
Chronemics
Second-order Realities
Confirming Communication
29. Distinguishes the study of touching.
Self-fulfilling Prophecy
Haptics
Richness (of communication media)
Self-serving Bias
30. Fields of experience that help them make sense of others behavior.
Complaining
Environment (Contexts)
Oculesics
Interpretation
31. Describes the study of how humans use and structure time.
Chronemics
Face
Disfluencies
Self-concept
32. Person whose evaluations are especially influential.
Cognitive Competence
Significant Other
Computer-mediated Communication (CMC)
Qualitative Interpersonal Communication
33. Contrasts with strategy. Being honest with others rather than manipulating them.
Punctuation
Strategy
Kinesics
Spontaneity
34. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.
Paralanguage
Self-esteem
Noise
Stereotyping
35. Even though the group may have greater talent in certain areas - they see other human beings as having just as much worth as themselves.
Lie
Face
Noise
Equality
36. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.
Manipulators
Nonverbal Communication
Evaluation
Selection
37. When communicators aren't prepared to argue but still want to register dissatisfaction.
Communication Competence
Significant Other
Complaining
Personal Space
38. People we use to evaluate our own characteristics.
Cognitive Competence
Reference Groups
Empathy
Chronemics
39. Involves the information being explicitly discussed - E.g. 'Please pass the milk'
Qualitative Interpersonal Communication
Equality
Content Dimension
Intimate Distance
40. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.
Disagreeing Message
Content Dimension
Irrelevant Response
Self-Disclosure
41. The relatively stable set of perceptions you hold of yourself.
Self-concept
Empathy
Chronemics
Relational Dimension (of a message)
42. Masculine and feminine traits.
Reflected Appraisal
Standpoint Theory
Self- monitoring
Androgynous
43. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.
Halo Effect
Disinhibition
Oculesics
Facework
44. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift
Standpoint Theory
Tangential Response
Empathy
Complaining
45. Process by which communicators influence each other's perceptions through communication.
Negotiation
Ambiguous Response
Identity Management
Interpretation
46. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call
Impervious Response
Channel
Provisionalism
Proxemics
47. Image you want to present to the world
Face
Perceived Self
Richness (of communication media)
Nonverbal Communication
48. Expresses how you feel about the other person.
Relational Dimension (of a message)
Evaluation
Regulators
Certainty
49. Speaker conducts a monologue filled with impersonal - intellectualized and generalized statements. Speaker never really interacts with the other on a personal level.
Defensiveness
Impersonal Response
Ambiguous Response
Controlling Communication
50. Person you believe yourself to be in moments of honest self-examination.
Lie
Feedback
Disfluencies
Perceived Self