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Interpersonal Communication Vocab

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of ambiguous gestures; fidgeting - movements in which one part of the body grooms - messages - rubs - hold - pinches - picks or otherwise manipulates another part.

2. First type of defense-arousing message; judges other person usually in a negative way

3. Most destructive way to disagree with another person. Tendency to 'attack the self-concepts of other people in order to inflict psychological pain.' Demeans the worth of others - E.g. Name calling - put downs - sarcasm

4. First step to perception; where data we will attend to.

5. Masculine and feminine traits.

6. Plays a role in virtually every interpersonal act.

7. Definse-arousing messages in which speakers hide their ulterior motives.

8. Describes the way a message is spoken; vocal rate - pronunciation - pitch - tone - volume and emphasis.

9. Two messages that seem to deny or contradict each other - one at the verbal level and the other at the nonverbal level.

10. Speaking before you think - blurting out loud - tendency to transmit messages without considering their consequences.

11. Process of protecting our presenting self - our face

12. Messages that convey valuing - E.g. 'you exist' 'you're important'

13. Acknowledge the other person's communication - but used to steer the conversation in a new direction. Comes in 2 forms: tangential shift and tangential drift

14. It says 'you're wrong'. Includes recognition and acknowledgment. Can devastate another person.

15. Contrasts with Neutrality. Helps rid communication of the quality of indifference.

16. Popular approach for offering constructive criticism. To sandwich your issue of concern between two positive comments.

17. Person you believe yourself to be in moments of honest self-examination.

18. Tendency to seek information that conforms to an existing self-concept.

19. A way to offer thoughts - feelings - and wants without judging the listener.

20. Verbal and nonverbal ways in which we act to maintain our own presenting image and image of others.

21. How a person's position in a society shapes their view of society in general and of specific individuals.

22. 5th behavior creating a defensive climate. A message that suggests 'I'm better than you.'

23. Personal invisible bubble; our own area. People's personal space vary.

24. Public image; the way we want to appear to others.

25. Fields of experience that help them make sense of others behavior.

26. Making comments totally unrelated to what the other person was just saying.

27. When we judge ourselves in the most generous terms possible.

28. Both effective and appropriate; trying to balance the two when communicating.

29. Provides another way to interact by electronics - E.g. email - texting - IM - social networking - and blogging

30. Part of self-concept that involves evaluations of self-worth.

31. 1. Has the self as subject 2. is intentional 3. is directed at another person 4. is honest 5. is revealing 6. contains information generally available from other sources 7. gains intimate nature from context in which expressed

32. Person whose evaluations are especially influential.

33. Ability to re-create another person's perspective - to experience the world from his/her point of view -

34. Distance between communicators can have a powerful effect on how we regard and respond to others. 4 feet to 12 feet.

35. Deliberate attempt to hide or misrepresent the truth.

36. People we use to evaluate our own characteristics.

37. People may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if they are wrong.

38. Used with people who are emotionally close to us - and then mostly in private situation. Letting someone this close is a sign of trust. 18 inches.

39. Messages expressed by nonlinguistic means.

40. Stammering and the use of 'uh' - 'um' and 'er'

41. Study of how people communicate through bodily movements.

42. Arrange it in some meaningful way in order to make sense of the world.

43. Determination of causes and effects in a series of interactions.

44. Anything that interferes with the transmission and reception of a message.

45. Fourth behavior that arouses defensiveness. 'Indifference' - E.g. 911 telephone dispatchers

46. Fails to acknowledge the other person's communicative attempt - verbally or nonverbally - E.g. Failing to return a phone call

47. Involve our attaching meaning to first-order things or situations.

48. Has two or more equally plausible meanings

49. Signals a lack of regard - E.g. 'I don't like you' 'I Don't care about you'

50. Taking a positive approach to the term; presenting and defending positions on issues while attacking positions taken by others.