Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Best available rate - avg






2. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






3. Sell rooms - guest accounts - fax mail messages






4. 1st hotel - 1794 - nyc






5. Works in large corporation - called meeting planner






6. Owner- financial responsibility - management company- operational responsibility - fee structure






7. Rapid company expansion - uses franchisee's money - franchisor origionated






8. Traveling public for business or leisure - signature resturant






9. When money must be spent outside the community for goods available within the community






10. Increased market share/recognition - up front fees






11. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






12. Internet- shopping and planning






13. Automobile - production 1891 200million today






14. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






15. Enhance guest services - ADR - VIPS - market mix






16. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






17. Space tourism






18. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






19. Began from rail travel - captured clientele - unique food - diverse marketing mix






20. Revenue per available room = total rooms revenue/ total rooms available






21. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






22. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






23. Cheif operating officer






24. Highest rate - max anyone would pay






25. Total rooms revenue/ total number of rooms sold






26. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






27. People who travel to a site and return the same day






28. Large groups - 500+ rooms - banquet areas






29. Motels






30. Rise by 8% annualy - increased gov recognition - bilateral treaties -






31. American automobile associations diamond award - rating service






32. Cruise ships - increased 800% - under foreign flags - the love boat






33. Boston 1829






34. Consolidates services - airlines - tours - sold to public






35. Prominent in 1950s easy access to roadways - park outside room






36. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






37. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






38. People who visit a country other than where they reside






39. Buying more then 1 hotel chain in the same level






40. Need to be careful in selection - difficult to maintain control of standards






41. Europe looks at amenities - no service in US - agreement to use eurpean perameters






42. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






43. Five star award






44. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






45. Location - services - market price






46. Public branch technique - Profit center - Includes many types of communication






47. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






48. Business rate






49. USTTA- united states travel and tourism administration - state offices - city offices






50. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records