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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Best available rate - avg
BAR
disadvantages for franchisor
percentage of occupancy
leakage
2. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
disadvantages for franchisee
Psychocentric
fourth age of tourism
vacation ownership
3. Sell rooms - guest accounts - fax mail messages
third age of tourism
convention hotels
front office
vacation ownership
4. 1st hotel - 1794 - nyc
5 star hotel?
city hotel
Psychocentric
ADR
5. Works in large corporation - called meeting planner
corporate travel managers
convention hotels
domestic orgnizations
benefits for franchisee
6. Owner- financial responsibility - management company- operational responsibility - fee structure
third age of tourism
management contract
corporate
city hotel
7. Rapid company expansion - uses franchisee's money - franchisor origionated
convention hotels
city hotel
franchising
uniformed service
8. Traveling public for business or leisure - signature resturant
5 star hotel?
city center hotels
multiplier effect
corporate
9. When money must be spent outside the community for goods available within the community
benefits for franchisee
multiplier effect
leakage
front office manager
10. Increased market share/recognition - up front fees
travel wholesalers
city center hotels
benefits for franchisor
ixth age of tourism
11. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
REIT
rack rate
city hotel
mobile travel guide
12. Internet- shopping and planning
ixth age of tourism
city center hotels
resort hotels
city hotel
13. Automobile - production 1891 200million today
travel wholesalers
third age of tourism
pineapple
benefits for franchisee
14. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
travel agencies
corporate travel managers
fourth age of tourism
domestic orgnizations
15. Enhance guest services - ADR - VIPS - market mix
leakage
vertical integration
front office manager
Allocentric
16. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
Executive housekeeper duties
fourth age of tourism
convention hotels
tourism
17. Space tourism
BAR
seventh age of tourism
city hotel
benefits for franchisee
18. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
functions of a hotel
ADR
Allocentric
concierge
19. Began from rail travel - captured clientele - unique food - diverse marketing mix
resort hotels
rail travel
Communications or PBX
rack rate
20. Revenue per available room = total rooms revenue/ total rooms available
5 star hotel?
horozontal integration
multiplier effect
REVPAR
21. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
front office manager
fourth age of tourism
convention hotels
vacation ownership
22. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
classifying hotels
PMS
economy/budget hotels
multiplier effect
23. Cheif operating officer
vertical integration
general manager
percentage of occupancy
management contract
24. Highest rate - max anyone would pay
Allocentric
rack rate
uniformed service
front office manager
25. Total rooms revenue/ total number of rooms sold
third age of tourism
ADR
Allocentric
disadvantages for franchisor
26. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
REVPAR
excursionist
first age of tourism
seventh age of tourism
27. People who travel to a site and return the same day
excursionist
travel wholesalers
full service
second age of tourism
28. Large groups - 500+ rooms - banquet areas
convention hotels
city hotel
AAA
ixth age of tourism
29. Motels
highway travel
disadvantages for franchisor
Psychocentric
seventh age of tourism
30. Rise by 8% annualy - increased gov recognition - bilateral treaties -
tourism trends
management contract
PMS
front office manager
31. American automobile associations diamond award - rating service
Communications or PBX
AAA
travel agencies
excursionist
32. Cruise ships - increased 800% - under foreign flags - the love boat
multiplier effect
fifth age of tourism
rail travel
economy/budget hotels
33. Boston 1829
benefits for franchisee
tremont house
freeway hotels/motels
general manager
34. Consolidates services - airlines - tours - sold to public
pineapple
international organizations
front office
travel wholesalers
35. Prominent in 1950s easy access to roadways - park outside room
rack rate
horozontal integration
freeway hotels/motels
international organizations
36. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
airport hotels
concierge
functions of a hotel
second age of tourism
37. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
fourth age of tourism
most common reasons to travel
management contract
benefits for franchisee
38. People who visit a country other than where they reside
vacation ownership
visitor
classifying hotels
leakage
39. Buying more then 1 hotel chain in the same level
horozontal integration
vertical integration
airport hotels
disadvantages for franchisee
40. Need to be careful in selection - difficult to maintain control of standards
international organizations
airport hotels
most common reasons to travel
disadvantages for franchisor
41. Europe looks at amenities - no service in US - agreement to use eurpean perameters
REIT
5 star hotel?
third age of tourism
excursionist
42. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
domestic orgnizations
percentage of occupancy
disadvantages for franchisee
international organizations
43. Five star award
freeway hotels/motels
REVPAR
mobile travel guide
Psychocentric
44. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
domestic orgnizations
general manager
city center hotels
airport hotels
45. Location - services - market price
Allocentric
tremont house
classifying hotels
visitor
46. Public branch technique - Profit center - Includes many types of communication
benefits for franchisee
rack rate
resort hotels
Communications or PBX
47. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
freeway hotels/motels
uniformed service
front office
excursionist
48. Business rate
corporate
economy/budget hotels
rack rate
franchising
49. USTTA- united states travel and tourism administration - state offices - city offices
Communications or PBX
seventh age of tourism
city center hotels
domestic orgnizations
50. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
Executive housekeeper duties
percentage of occupancy
ixth age of tourism
economy/budget hotels