Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






2. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






3. Railway age - first built in 1830 - 1869-transcontinental travel






4. When money must be spent outside the community for goods available within the community






5. Total rooms revenue/ total number of rooms sold






6. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






7. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






8. Automobile - production 1891 200million today






9. Finest accomodations - concierge - 24 hr room service






10. Large groups - 500+ rooms - banquet areas






11. Buying more then 1 hotel chain in the same level






12. Public branch technique - Profit center - Includes many types of communication






13. Resort properties






14. 1st hotel - 1794 - nyc






15. Began from rail travel - captured clientele - unique food - diverse marketing mix






16. Boston 1829






17. Revenue per available room = total rooms revenue/ total rooms available






18. Symbolic of welcome - friendship - and hospitality






19. Business oriented - multiple food/bev outlets - meeting andconv services - chains






20. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






21. Location - services - market price






22. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






23. 12% of all hotel rooms - avg room rate is $48 -






24. Europe looks at amenities - no service in US - agreement to use eurpean perameters






25. Increased market share/recognition - up front fees






26. Prominent in 1950s easy access to roadways - park outside room






27. People who travel to a site and return the same day






28. USTTA- united states travel and tourism administration - state offices - city offices






29. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






30. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






31. Best available rate - avg






32. Works in large corporation - called meeting planner






33. Cruise ships - increased 800% - under foreign flags - the love boat






34. Highest rate - max anyone would pay






35. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






36. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






37. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






38. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






39. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






40. Airport hotels






41. Traveling public for business or leisure - signature resturant






42. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






43. Middle person - make commisions






44. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






45. Consolidates services - airlines - tours - sold to public






46. Five star award






47. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






48. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






49. American automobile associations diamond award - rating service






50. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms