Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level






2. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






3. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






4. Europe looks at amenities - no service in US - agreement to use eurpean perameters






5. Consolidates services - airlines - tours - sold to public






6. Location - services - market price






7. Total rooms revenue/ total number of rooms sold






8. Motels






9. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






10. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






11. American automobile associations diamond award - rating service






12. People who travel to a site and return the same day






13. Railway age - first built in 1830 - 1869-transcontinental travel






14. Best available rate - avg






15. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






16. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






17. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






18. 1st hotel - 1794 - nyc






19. Highest rate - max anyone would pay






20. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






21. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






22. Prominent in 1950s easy access to roadways - park outside room






23. Business rate






24. Public branch technique - Profit center - Includes many types of communication






25. Began from rail travel - captured clientele - unique food - diverse marketing mix






26. Rapid company expansion - uses franchisee's money - franchisor origionated






27. Automobile - production 1891 200million today






28. Cruise ships - increased 800% - under foreign flags - the love boat






29. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






30. Internet- shopping and planning






31. USTTA- united states travel and tourism administration - state offices - city offices






32. Works in large corporation - called meeting planner






33. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






34. Five star award






35. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






36. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






37. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






38. People who visit a country other than where they reside






39. Airport hotels






40. Finest accomodations - concierge - 24 hr room service






41. Rooms occupied/ rooms available






42. Middle person - make commisions






43. Sell rooms - guest accounts - fax mail messages






44. 12% of all hotel rooms - avg room rate is $48 -






45. Resort properties






46. Boston 1829






47. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






48. Revenue per available room = total rooms revenue/ total rooms available






49. Traveling public for business or leisure - signature resturant






50. Space tourism