Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Internet- shopping and planning






2. Europe looks at amenities - no service in US - agreement to use eurpean perameters






3. Consolidates services - airlines - tours - sold to public






4. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






5. USTTA- united states travel and tourism administration - state offices - city offices






6. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






7. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






8. American automobile associations diamond award - rating service






9. Traveling public for business or leisure - signature resturant






10. Resort properties






11. Rise by 8% annualy - increased gov recognition - bilateral treaties -






12. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






13. Cruise ships - increased 800% - under foreign flags - the love boat






14. Space tourism






15. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






16. Rapid company expansion - uses franchisee's money - franchisor origionated






17. Public branch technique - Profit center - Includes many types of communication






18. Owner- financial responsibility - management company- operational responsibility - fee structure






19. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






20. When money must be spent outside the community for goods available within the community






21. Airport hotels






22. Buying more then 1 hotel chain in the same level






23. Rooms occupied/ rooms available






24. Finest accomodations - concierge - 24 hr room service






25. Prominent in 1950s easy access to roadways - park outside room






26. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






27. Began from rail travel - captured clientele - unique food - diverse marketing mix






28. Works in large corporation - called meeting planner






29. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






30. Automobile - production 1891 200million today






31. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






32. Revenue per available room = total rooms revenue/ total rooms available






33. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






34. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






35. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






36. Location - services - market price






37. Business oriented - multiple food/bev outlets - meeting andconv services - chains






38. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






39. Middle person - make commisions






40. People who visit a country other than where they reside






41. Highest rate - max anyone would pay






42. Need to be careful in selection - difficult to maintain control of standards






43. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






44. Railway age - first built in 1830 - 1869-transcontinental travel






45. Increased market share/recognition - up front fees






46. 12% of all hotel rooms - avg room rate is $48 -






47. Large groups - 500+ rooms - banquet areas






48. Five star award






49. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






50. Boston 1829