Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cruise ships - increased 800% - under foreign flags - the love boat






2. Cheif operating officer






3. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






4. USTTA- united states travel and tourism administration - state offices - city offices






5. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






6. Increased market share/recognition - up front fees






7. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






8. Middle person - make commisions






9. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






10. Public branch technique - Profit center - Includes many types of communication






11. Five star award






12. Traveling public for business or leisure - signature resturant






13. Internet- shopping and planning






14. Rapid company expansion - uses franchisee's money - franchisor origionated






15. Finest accomodations - concierge - 24 hr room service






16. Works in large corporation - called meeting planner






17. Prominent in 1950s easy access to roadways - park outside room






18. Enhance guest services - ADR - VIPS - market mix






19. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






20. Began from rail travel - captured clientele - unique food - diverse marketing mix






21. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






22. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






23. Motels






24. Rooms occupied/ rooms available






25. Sell rooms - guest accounts - fax mail messages






26. Symbolic of welcome - friendship - and hospitality






27. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






28. Business oriented - multiple food/bev outlets - meeting andconv services - chains






29. Need to be careful in selection - difficult to maintain control of standards






30. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






31. Large groups - 500+ rooms - banquet areas






32. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






33. People who travel to a site and return the same day






34. Airport hotels






35. Boston 1829






36. Revenue per available room = total rooms revenue/ total rooms available






37. When money must be spent outside the community for goods available within the community






38. American automobile associations diamond award - rating service






39. Owner- financial responsibility - management company- operational responsibility - fee structure






40. Railway age - first built in 1830 - 1869-transcontinental travel






41. Rise by 8% annualy - increased gov recognition - bilateral treaties -






42. 12% of all hotel rooms - avg room rate is $48 -






43. Business rate






44. Total rooms revenue/ total number of rooms sold






45. Best available rate - avg






46. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






47. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






48. Resort properties






49. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






50. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records