Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level






2. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






3. Began from rail travel - captured clientele - unique food - diverse marketing mix






4. Space tourism






5. Rise by 8% annualy - increased gov recognition - bilateral treaties -






6. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






7. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






8. Increased market share/recognition - up front fees






9. Owner- financial responsibility - management company- operational responsibility - fee structure






10. When money must be spent outside the community for goods available within the community






11. Best available rate - avg






12. People who travel to a site and return the same day






13. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






14. Internet- shopping and planning






15. Five star award






16. Finest accomodations - concierge - 24 hr room service






17. Need to be careful in selection - difficult to maintain control of standards






18. Resort properties






19. Works in large corporation - called meeting planner






20. Sell rooms - guest accounts - fax mail messages






21. Revenue per available room = total rooms revenue/ total rooms available






22. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






23. Middle person - make commisions






24. Rooms occupied/ rooms available






25. Cruise ships - increased 800% - under foreign flags - the love boat






26. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






27. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






28. People who visit a country other than where they reside






29. Consolidates services - airlines - tours - sold to public






30. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






31. Business oriented - multiple food/bev outlets - meeting andconv services - chains






32. Prominent in 1950s easy access to roadways - park outside room






33. Motels






34. Highest rate - max anyone would pay






35. USTTA- united states travel and tourism administration - state offices - city offices






36. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






37. Symbolic of welcome - friendship - and hospitality






38. Boston 1829






39. Automobile - production 1891 200million today






40. Large groups - 500+ rooms - banquet areas






41. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






42. 12% of all hotel rooms - avg room rate is $48 -






43. American automobile associations diamond award - rating service






44. Traveling public for business or leisure - signature resturant






45. Europe looks at amenities - no service in US - agreement to use eurpean perameters






46. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






47. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






48. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






49. Railway age - first built in 1830 - 1869-transcontinental travel






50. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites