Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level






2. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






3. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






4. Rapid company expansion - uses franchisee's money - franchisor origionated






5. Prominent in 1950s easy access to roadways - park outside room






6. People who travel to a site and return the same day






7. Began from rail travel - captured clientele - unique food - diverse marketing mix






8. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






9. Boston 1829






10. American automobile associations diamond award - rating service






11. Owner- financial responsibility - management company- operational responsibility - fee structure






12. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






13. Public branch technique - Profit center - Includes many types of communication






14. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






15. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






16. Traveling public for business or leisure - signature resturant






17. 12% of all hotel rooms - avg room rate is $48 -






18. People who visit a country other than where they reside






19. Cruise ships - increased 800% - under foreign flags - the love boat






20. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






21. Five star award






22. Best available rate - avg






23. USTTA- united states travel and tourism administration - state offices - city offices






24. Rise by 8% annualy - increased gov recognition - bilateral treaties -






25. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






26. Location - services - market price






27. Space tourism






28. Railway age - first built in 1830 - 1869-transcontinental travel






29. Internet- shopping and planning






30. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






31. Europe looks at amenities - no service in US - agreement to use eurpean perameters






32. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






33. Large groups - 500+ rooms - banquet areas






34. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






35. Works in large corporation - called meeting planner






36. Business rate






37. Business oriented - multiple food/bev outlets - meeting andconv services - chains






38. Need to be careful in selection - difficult to maintain control of standards






39. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






40. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






41. Revenue per available room = total rooms revenue/ total rooms available






42. Middle person - make commisions






43. 1st hotel - 1794 - nyc






44. Cheif operating officer






45. Symbolic of welcome - friendship - and hospitality






46. Rooms occupied/ rooms available






47. Resort properties






48. Highest rate - max anyone would pay






49. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






50. Automobile - production 1891 200million today