SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Internet- shopping and planning
travel wholesalers
ixth age of tourism
functions of a hotel
international organizations
2. Europe looks at amenities - no service in US - agreement to use eurpean perameters
5 star hotel?
full service
classifying hotels
resort hotels
3. Consolidates services - airlines - tours - sold to public
Allocentric
benefits for franchisee
travel wholesalers
full service
4. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
most common reasons to travel
vacation ownership
visitor
city hotel
5. USTTA- united states travel and tourism administration - state offices - city offices
ADR
third age of tourism
franchising
domestic orgnizations
6. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
economy/budget hotels
fifth age of tourism
fourth age of tourism
REIT
7. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
airport hotels
tourism
convention hotels
ADR
8. American automobile associations diamond award - rating service
functions of a hotel
tourism
luxury
AAA
9. Traveling public for business or leisure - signature resturant
front office manager
full service
city center hotels
franchising
10. Resort properties
airtime travel
convention hotels
most common reasons to travel
rail travel
11. Rise by 8% annualy - increased gov recognition - bilateral treaties -
leakage
tourism trends
disadvantages for franchisee
full service
12. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
functions of a hotel
full service
leakage
vacation ownership
13. Cruise ships - increased 800% - under foreign flags - the love boat
fifth age of tourism
front office manager
multiplier effect
pineapple
14. Space tourism
seventh age of tourism
economy/budget hotels
highway travel
second age of tourism
15. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
multiplier effect
ADR
disadvantages for franchisee
uniformed service
16. Rapid company expansion - uses franchisee's money - franchisor origionated
excursionist
franchising
vertical integration
third age of tourism
17. Public branch technique - Profit center - Includes many types of communication
rack rate
concierge
Communications or PBX
visitor
18. Owner- financial responsibility - management company- operational responsibility - fee structure
percentage of occupancy
front office manager
management contract
luxury
19. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
multiplier effect
fifth age of tourism
city hotel
functions of a hotel
20. When money must be spent outside the community for goods available within the community
Executive housekeeper duties
second age of tourism
leakage
PMS
21. Airport hotels
airport hotels
airtime travel
vertical integration
disadvantages for franchisor
22. Buying more then 1 hotel chain in the same level
horozontal integration
tourism trends
mobile travel guide
5 star hotel?
23. Rooms occupied/ rooms available
tourism
Executive housekeeper duties
percentage of occupancy
resort hotels
24. Finest accomodations - concierge - 24 hr room service
luxury
freeway hotels/motels
PMS
ixth age of tourism
25. Prominent in 1950s easy access to roadways - park outside room
resort hotels
freeway hotels/motels
city hotel
travel agencies
26. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
international organizations
domestic orgnizations
travel wholesalers
rail travel
27. Began from rail travel - captured clientele - unique food - diverse marketing mix
resort hotels
rail travel
REIT
functions of a hotel
28. Works in large corporation - called meeting planner
corporate travel managers
BAR
pineapple
most common reasons to travel
29. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
corporate travel managers
Executive housekeeper duties
tremont house
Allocentric
30. Automobile - production 1891 200million today
airport hotels
third age of tourism
tremont house
ixth age of tourism
31. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
vacation ownership
percentage of occupancy
benefits for franchisee
Allocentric
32. Revenue per available room = total rooms revenue/ total rooms available
REVPAR
multiplier effect
full service
concierge
33. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
Psychocentric
highway travel
REIT
mobile travel guide
34. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
concierge
corporate travel managers
travel wholesalers
benefits for franchisee
35. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
classifying hotels
travel wholesalers
concierge
front office manager
36. Location - services - market price
resort hotels
vertical integration
classifying hotels
city hotel
37. Business oriented - multiple food/bev outlets - meeting andconv services - chains
REIT
full service
vacation ownership
economy/budget hotels
38. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
disadvantages for franchisee
freeway hotels/motels
economy/budget hotels
multiplier effect
39. Middle person - make commisions
benefits for franchisee
visitor
corporate
travel agencies
40. People who visit a country other than where they reside
freeway hotels/motels
highway travel
third age of tourism
visitor
41. Highest rate - max anyone would pay
rack rate
concierge
REVPAR
city hotel
42. Need to be careful in selection - difficult to maintain control of standards
luxury
disadvantages for franchisor
travel wholesalers
third age of tourism
43. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
first age of tourism
ixth age of tourism
classifying hotels
horozontal integration
44. Railway age - first built in 1830 - 1869-transcontinental travel
percentage of occupancy
front office
second age of tourism
visitor
45. Increased market share/recognition - up front fees
benefits for franchisor
percentage of occupancy
luxury
classifying hotels
46. 12% of all hotel rooms - avg room rate is $48 -
international organizations
economy/budget hotels
functions of a hotel
fourth age of tourism
47. Large groups - 500+ rooms - banquet areas
REVPAR
convention hotels
classifying hotels
domestic orgnizations
48. Five star award
airtime travel
classifying hotels
mobile travel guide
front office
49. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
fourth age of tourism
PMS
most common reasons to travel
ADR
50. Boston 1829
Allocentric
benefits for franchisor
seventh age of tourism
tremont house