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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cruise ships - increased 800% - under foreign flags - the love boat
fifth age of tourism
vacation ownership
5 star hotel?
franchising
2. Cheif operating officer
freeway hotels/motels
economy/budget hotels
general manager
tremont house
3. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
airport hotels
freeway hotels/motels
second age of tourism
rack rate
4. USTTA- united states travel and tourism administration - state offices - city offices
airtime travel
domestic orgnizations
first age of tourism
rail travel
5. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
rail travel
percentage of occupancy
pineapple
multiplier effect
6. Increased market share/recognition - up front fees
Executive housekeeper duties
Allocentric
classifying hotels
benefits for franchisor
7. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with
uniformed service
AAA
Psychocentric
vertical integration
8. Middle person - make commisions
travel agencies
excursionist
city hotel
PMS
9. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
first age of tourism
benefits for franchisee
vertical integration
full service
10. Public branch technique - Profit center - Includes many types of communication
rail travel
convention hotels
Communications or PBX
franchising
11. Five star award
mobile travel guide
concierge
first age of tourism
luxury
12. Traveling public for business or leisure - signature resturant
disadvantages for franchisee
multiplier effect
city center hotels
mobile travel guide
13. Internet- shopping and planning
general manager
domestic orgnizations
ixth age of tourism
excursionist
14. Rapid company expansion - uses franchisee's money - franchisor origionated
franchising
multiplier effect
5 star hotel?
PMS
15. Finest accomodations - concierge - 24 hr room service
luxury
mobile travel guide
uniformed service
tourism trends
16. Works in large corporation - called meeting planner
ixth age of tourism
REIT
corporate travel managers
benefits for franchisor
17. Prominent in 1950s easy access to roadways - park outside room
fifth age of tourism
highway travel
freeway hotels/motels
Communications or PBX
18. Enhance guest services - ADR - VIPS - market mix
leakage
functions of a hotel
uniformed service
front office manager
19. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
most common reasons to travel
Allocentric
fifth age of tourism
5 star hotel?
20. Began from rail travel - captured clientele - unique food - diverse marketing mix
visitor
tourism trends
Executive housekeeper duties
resort hotels
21. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
rail travel
functions of a hotel
excursionist
first age of tourism
22. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
general manager
airtime travel
uniformed service
PMS
23. Motels
management contract
REIT
highway travel
franchising
24. Rooms occupied/ rooms available
tourism
second age of tourism
multiplier effect
percentage of occupancy
25. Sell rooms - guest accounts - fax mail messages
BAR
Allocentric
visitor
front office
26. Symbolic of welcome - friendship - and hospitality
tourism
pineapple
excursionist
seventh age of tourism
27. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
travel agencies
first age of tourism
corporate
luxury
28. Business oriented - multiple food/bev outlets - meeting andconv services - chains
benefits for franchisor
full service
most common reasons to travel
disadvantages for franchisor
29. Need to be careful in selection - difficult to maintain control of standards
resort hotels
disadvantages for franchisor
vertical integration
airport hotels
30. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
tourism
tourism trends
disadvantages for franchisor
Executive housekeeper duties
31. Large groups - 500+ rooms - banquet areas
airport hotels
convention hotels
Executive housekeeper duties
city center hotels
32. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
BAR
rack rate
front office manager
most common reasons to travel
33. People who travel to a site and return the same day
benefits for franchisor
visitor
excursionist
rail travel
34. Airport hotels
first age of tourism
airtime travel
city center hotels
second age of tourism
35. Boston 1829
tremont house
concierge
city center hotels
ixth age of tourism
36. Revenue per available room = total rooms revenue/ total rooms available
REVPAR
front office manager
excursionist
third age of tourism
37. When money must be spent outside the community for goods available within the community
REIT
leakage
AAA
vertical integration
38. American automobile associations diamond award - rating service
uniformed service
economy/budget hotels
AAA
pineapple
39. Owner- financial responsibility - management company- operational responsibility - fee structure
management contract
luxury
Allocentric
corporate
40. Railway age - first built in 1830 - 1869-transcontinental travel
tourism trends
second age of tourism
fourth age of tourism
ADR
41. Rise by 8% annualy - increased gov recognition - bilateral treaties -
resort hotels
tourism trends
5 star hotel?
Executive housekeeper duties
42. 12% of all hotel rooms - avg room rate is $48 -
REVPAR
ixth age of tourism
economy/budget hotels
highway travel
43. Business rate
vacation ownership
economy/budget hotels
fourth age of tourism
corporate
44. Total rooms revenue/ total number of rooms sold
third age of tourism
franchising
city center hotels
ADR
45. Best available rate - avg
functions of a hotel
pineapple
BAR
percentage of occupancy
46. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
most common reasons to travel
REIT
highway travel
ixth age of tourism
47. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
corporate travel managers
international organizations
full service
classifying hotels
48. Resort properties
REVPAR
excursionist
franchising
rail travel
49. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
leakage
disadvantages for franchisee
economy/budget hotels
international organizations
50. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
franchising
Executive housekeeper duties
percentage of occupancy
luxury