Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






2. Automobile - production 1891 200million today






3. Finest accomodations - concierge - 24 hr room service






4. Space tourism






5. Need to be careful in selection - difficult to maintain control of standards






6. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






7. Business oriented - multiple food/bev outlets - meeting andconv services - chains






8. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






9. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






10. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






11. Highest rate - max anyone would pay






12. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






13. Europe looks at amenities - no service in US - agreement to use eurpean perameters






14. Large groups - 500+ rooms - banquet areas






15. Internet- shopping and planning






16. Owner- financial responsibility - management company- operational responsibility - fee structure






17. Rooms occupied/ rooms available






18. Cheif operating officer






19. When money must be spent outside the community for goods available within the community






20. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






21. People who visit a country other than where they reside






22. Cruise ships - increased 800% - under foreign flags - the love boat






23. Railway age - first built in 1830 - 1869-transcontinental travel






24. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






25. American automobile associations diamond award - rating service






26. Resort properties






27. Buying more then 1 hotel chain in the same level






28. Public branch technique - Profit center - Includes many types of communication






29. Enhance guest services - ADR - VIPS - market mix






30. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






31. Rapid company expansion - uses franchisee's money - franchisor origionated






32. Total rooms revenue/ total number of rooms sold






33. USTTA- united states travel and tourism administration - state offices - city offices






34. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






35. Symbolic of welcome - friendship - and hospitality






36. Rise by 8% annualy - increased gov recognition - bilateral treaties -






37. Traveling public for business or leisure - signature resturant






38. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






39. Best available rate - avg






40. Business rate






41. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






42. Increased market share/recognition - up front fees






43. Motels






44. Sell rooms - guest accounts - fax mail messages






45. 1st hotel - 1794 - nyc






46. Began from rail travel - captured clientele - unique food - diverse marketing mix






47. Location - services - market price






48. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






49. 12% of all hotel rooms - avg room rate is $48 -






50. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access