Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Europe looks at amenities - no service in US - agreement to use eurpean perameters






2. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






3. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






4. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






5. Sell rooms - guest accounts - fax mail messages






6. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






7. Railway age - first built in 1830 - 1869-transcontinental travel






8. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






9. 12% of all hotel rooms - avg room rate is $48 -






10. Consolidates services - airlines - tours - sold to public






11. Airport hotels






12. Resort properties






13. Works in large corporation - called meeting planner






14. Large groups - 500+ rooms - banquet areas






15. Revenue per available room = total rooms revenue/ total rooms available






16. Five star award






17. Best available rate - avg






18. Prominent in 1950s easy access to roadways - park outside room






19. Space tourism






20. Business rate






21. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






22. Highest rate - max anyone would pay






23. Boston 1829






24. Began from rail travel - captured clientele - unique food - diverse marketing mix






25. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






26. Internet- shopping and planning






27. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






28. People who visit a country other than where they reside






29. 1st hotel - 1794 - nyc






30. Public branch technique - Profit center - Includes many types of communication






31. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






32. Buying more then 1 hotel chain in the same level






33. Cruise ships - increased 800% - under foreign flags - the love boat






34. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






35. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






36. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






37. Middle person - make commisions






38. When money must be spent outside the community for goods available within the community






39. Symbolic of welcome - friendship - and hospitality






40. Cheif operating officer






41. American automobile associations diamond award - rating service






42. Traveling public for business or leisure - signature resturant






43. Total rooms revenue/ total number of rooms sold






44. Need to be careful in selection - difficult to maintain control of standards






45. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






46. Rooms occupied/ rooms available






47. Automobile - production 1891 200million today






48. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






49. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






50. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking