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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Large groups - 500+ rooms - banquet areas
convention hotels
PMS
ADR
uniformed service
2. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
functions of a hotel
visitor
Communications or PBX
PMS
3. Railway age - first built in 1830 - 1869-transcontinental travel
vacation ownership
percentage of occupancy
front office manager
second age of tourism
4. Public branch technique - Profit center - Includes many types of communication
Communications or PBX
5 star hotel?
pineapple
rail travel
5. Total rooms revenue/ total number of rooms sold
ADR
disadvantages for franchisee
BAR
front office manager
6. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
concierge
seventh age of tourism
airtime travel
most common reasons to travel
7. Five star award
benefits for franchisor
full service
disadvantages for franchisor
mobile travel guide
8. Buying more then 1 hotel chain in the same level
international organizations
horozontal integration
tremont house
luxury
9. Cruise ships - increased 800% - under foreign flags - the love boat
management contract
PMS
fifth age of tourism
front office
10. Boston 1829
tremont house
Executive housekeeper duties
city center hotels
REIT
11. Increased market share/recognition - up front fees
resort hotels
domestic orgnizations
classifying hotels
benefits for franchisor
12. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
most common reasons to travel
airport hotels
BAR
tremont house
13. Revenue per available room = total rooms revenue/ total rooms available
REVPAR
REIT
BAR
Psychocentric
14. Middle person - make commisions
travel agencies
corporate
luxury
most common reasons to travel
15. Sell rooms - guest accounts - fax mail messages
fourth age of tourism
front office
fifth age of tourism
international organizations
16. Prominent in 1950s easy access to roadways - park outside room
freeway hotels/motels
ixth age of tourism
uniformed service
visitor
17. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
uniformed service
general manager
multiplier effect
front office
18. Works in large corporation - called meeting planner
management contract
corporate travel managers
convention hotels
freeway hotels/motels
19. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
visitor
Allocentric
REVPAR
multiplier effect
20. People who travel to a site and return the same day
pineapple
excursionist
third age of tourism
AAA
21. Owner- financial responsibility - management company- operational responsibility - fee structure
management contract
BAR
multiplier effect
mobile travel guide
22. Location - services - market price
travel agencies
classifying hotels
ixth age of tourism
city center hotels
23. Traveling public for business or leisure - signature resturant
city center hotels
vertical integration
5 star hotel?
travel agencies
24. Need to be careful in selection - difficult to maintain control of standards
franchising
AAA
leakage
disadvantages for franchisor
25. Best available rate - avg
fifth age of tourism
BAR
front office manager
classifying hotels
26. 1st hotel - 1794 - nyc
city hotel
PMS
functions of a hotel
horozontal integration
27. Highest rate - max anyone would pay
economy/budget hotels
tremont house
PMS
rack rate
28. 12% of all hotel rooms - avg room rate is $48 -
rack rate
corporate
tourism trends
economy/budget hotels
29. Rooms occupied/ rooms available
5 star hotel?
city hotel
percentage of occupancy
tremont house
30. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
mobile travel guide
rack rate
resort hotels
REIT
31. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
rack rate
general manager
airport hotels
functions of a hotel
32. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
vertical integration
leakage
concierge
first age of tourism
33. Europe looks at amenities - no service in US - agreement to use eurpean perameters
pineapple
5 star hotel?
full service
Allocentric
34. Space tourism
seventh age of tourism
highway travel
city center hotels
horozontal integration
35. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
AAA
tourism
BAR
multiplier effect
36. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
city center hotels
concierge
disadvantages for franchisee
travel agencies
37. Rapid company expansion - uses franchisee's money - franchisor origionated
airport hotels
economy/budget hotels
general manager
franchising
38. Rise by 8% annualy - increased gov recognition - bilateral treaties -
REVPAR
REIT
tourism trends
Executive housekeeper duties
39. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
most common reasons to travel
first age of tourism
third age of tourism
resort hotels
40. Automobile - production 1891 200million today
pineapple
vertical integration
second age of tourism
third age of tourism
41. Internet- shopping and planning
vertical integration
ixth age of tourism
benefits for franchisor
fifth age of tourism
42. Motels
convention hotels
franchising
highway travel
disadvantages for franchisee
43. People who visit a country other than where they reside
domestic orgnizations
visitor
corporate travel managers
city center hotels
44. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
tourism
franchising
travel wholesalers
tourism trends
45. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
Communications or PBX
horozontal integration
international organizations
airtime travel
46. Airport hotels
general manager
PMS
airtime travel
city center hotels
47. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with
horozontal integration
benefits for franchisor
Psychocentric
luxury
48. Business rate
corporate
city hotel
ADR
tourism
49. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
horozontal integration
luxury
PMS
mobile travel guide
50. Finest accomodations - concierge - 24 hr room service
luxury
convention hotels
leakage
REVPAR