Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People who visit a country other than where they reside






2. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






3. Five star award






4. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






5. USTTA- united states travel and tourism administration - state offices - city offices






6. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






7. Finest accomodations - concierge - 24 hr room service






8. Rapid company expansion - uses franchisee's money - franchisor origionated






9. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






10. Cheif operating officer






11. Highest rate - max anyone would pay






12. Europe looks at amenities - no service in US - agreement to use eurpean perameters






13. Enhance guest services - ADR - VIPS - market mix






14. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






15. Total rooms revenue/ total number of rooms sold






16. Best available rate - avg






17. Increased market share/recognition - up front fees






18. Revenue per available room = total rooms revenue/ total rooms available






19. 1st hotel - 1794 - nyc






20. Began from rail travel - captured clientele - unique food - diverse marketing mix






21. Railway age - first built in 1830 - 1869-transcontinental travel






22. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






23. When money must be spent outside the community for goods available within the community






24. Buying more then 1 hotel chain in the same level






25. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






26. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






27. Traveling public for business or leisure - signature resturant






28. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






29. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






30. Public branch technique - Profit center - Includes many types of communication






31. Business oriented - multiple food/bev outlets - meeting andconv services - chains






32. Airport hotels






33. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






34. Sell rooms - guest accounts - fax mail messages






35. Boston 1829






36. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






37. Automobile - production 1891 200million today






38. People who travel to a site and return the same day






39. Consolidates services - airlines - tours - sold to public






40. Space tourism






41. Internet- shopping and planning






42. Rooms occupied/ rooms available






43. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






44. Business rate






45. Rise by 8% annualy - increased gov recognition - bilateral treaties -






46. Owner- financial responsibility - management company- operational responsibility - fee structure






47. Need to be careful in selection - difficult to maintain control of standards






48. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






49. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






50. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred