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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Motels
PMS
highway travel
front office manager
management contract
2. Cruise ships - increased 800% - under foreign flags - the love boat
front office
fifth age of tourism
franchising
multiplier effect
3. 1st hotel - 1794 - nyc
leakage
city hotel
corporate travel managers
fifth age of tourism
4. 12% of all hotel rooms - avg room rate is $48 -
rail travel
tremont house
pineapple
economy/budget hotels
5. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
Communications or PBX
tourism
tremont house
fourth age of tourism
6. Five star award
vacation ownership
highway travel
mobile travel guide
city hotel
7. Automobile - production 1891 200million today
corporate
AAA
PMS
third age of tourism
8. Owner- financial responsibility - management company- operational responsibility - fee structure
horozontal integration
management contract
front office manager
ADR
9. Public branch technique - Profit center - Includes many types of communication
city hotel
international organizations
Communications or PBX
PMS
10. Best available rate - avg
rack rate
seventh age of tourism
BAR
benefits for franchisee
11. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
pineapple
horozontal integration
Communications or PBX
airport hotels
12. Prominent in 1950s easy access to roadways - park outside room
general manager
most common reasons to travel
freeway hotels/motels
front office manager
13. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
benefits for franchisor
benefits for franchisee
corporate travel managers
percentage of occupancy
14. Rooms occupied/ rooms available
front office manager
corporate
city hotel
percentage of occupancy
15. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
benefits for franchisor
disadvantages for franchisor
disadvantages for franchisee
vacation ownership
16. Works in large corporation - called meeting planner
corporate travel managers
classifying hotels
fifth age of tourism
city center hotels
17. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
international organizations
convention hotels
highway travel
uniformed service
18. Sell rooms - guest accounts - fax mail messages
front office
tourism
vertical integration
concierge
19. Increased market share/recognition - up front fees
travel wholesalers
freeway hotels/motels
resort hotels
benefits for franchisor
20. People who visit a country other than where they reside
seventh age of tourism
visitor
third age of tourism
freeway hotels/motels
21. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
tremont house
resort hotels
vertical integration
first age of tourism
22. Enhance guest services - ADR - VIPS - market mix
city hotel
airtime travel
front office manager
AAA
23. Highest rate - max anyone would pay
airtime travel
rack rate
airport hotels
leakage
24. Resort properties
pineapple
city hotel
front office manager
rail travel
25. Middle person - make commisions
disadvantages for franchisee
5 star hotel?
travel agencies
tourism
26. Total rooms revenue/ total number of rooms sold
luxury
rack rate
Communications or PBX
ADR
27. Railway age - first built in 1830 - 1869-transcontinental travel
mobile travel guide
rail travel
luxury
second age of tourism
28. Finest accomodations - concierge - 24 hr room service
travel wholesalers
luxury
management contract
multiplier effect
29. Cheif operating officer
general manager
airtime travel
ixth age of tourism
most common reasons to travel
30. Business rate
leakage
city hotel
convention hotels
corporate
31. American automobile associations diamond award - rating service
Executive housekeeper duties
fourth age of tourism
AAA
visitor
32. Traveling public for business or leisure - signature resturant
disadvantages for franchisee
city center hotels
airport hotels
full service
33. Europe looks at amenities - no service in US - agreement to use eurpean perameters
PMS
full service
fourth age of tourism
5 star hotel?
34. Location - services - market price
AAA
classifying hotels
international organizations
fifth age of tourism
35. Need to be careful in selection - difficult to maintain control of standards
travel wholesalers
vacation ownership
disadvantages for franchisor
leakage
36. When money must be spent outside the community for goods available within the community
leakage
Allocentric
fifth age of tourism
corporate
37. Revenue per available room = total rooms revenue/ total rooms available
concierge
ixth age of tourism
PMS
REVPAR
38. USTTA- united states travel and tourism administration - state offices - city offices
BAR
domestic orgnizations
economy/budget hotels
general manager
39. Rapid company expansion - uses franchisee's money - franchisor origionated
management contract
corporate
Executive housekeeper duties
franchising
40. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
disadvantages for franchisor
most common reasons to travel
horozontal integration
management contract
41. Boston 1829
second age of tourism
fourth age of tourism
fifth age of tourism
tremont house
42. Buying more then 1 hotel chain in the same level
disadvantages for franchisor
horozontal integration
full service
fourth age of tourism
43. Space tourism
PMS
seventh age of tourism
third age of tourism
fifth age of tourism
44. Airport hotels
luxury
airtime travel
Executive housekeeper duties
corporate
45. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
freeway hotels/motels
resort hotels
first age of tourism
Psychocentric
46. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
functions of a hotel
tourism
uniformed service
leakage
47. People who travel to a site and return the same day
Psychocentric
Communications or PBX
excursionist
airtime travel
48. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
international organizations
REVPAR
benefits for franchisee
corporate travel managers
49. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
airport hotels
concierge
REIT
benefits for franchisor
50. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
PMS
vertical integration
travel wholesalers
luxury