Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People who travel to a site and return the same day






2. Automobile - production 1891 200million today






3. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






4. Sell rooms - guest accounts - fax mail messages






5. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






6. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






7. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






8. Symbolic of welcome - friendship - and hospitality






9. Business oriented - multiple food/bev outlets - meeting andconv services - chains






10. Cruise ships - increased 800% - under foreign flags - the love boat






11. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






12. People who visit a country other than where they reside






13. Increased market share/recognition - up front fees






14. Internet- shopping and planning






15. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






16. Large groups - 500+ rooms - banquet areas






17. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






18. Best available rate - avg






19. Five star award






20. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






21. USTTA- united states travel and tourism administration - state offices - city offices






22. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






23. Business rate






24. Works in large corporation - called meeting planner






25. Prominent in 1950s easy access to roadways - park outside room






26. Location - services - market price






27. Enhance guest services - ADR - VIPS - market mix






28. Need to be careful in selection - difficult to maintain control of standards






29. When money must be spent outside the community for goods available within the community






30. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






31. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






32. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






33. Space tourism






34. 1st hotel - 1794 - nyc






35. Railway age - first built in 1830 - 1869-transcontinental travel






36. Public branch technique - Profit center - Includes many types of communication






37. American automobile associations diamond award - rating service






38. Revenue per available room = total rooms revenue/ total rooms available






39. Rise by 8% annualy - increased gov recognition - bilateral treaties -






40. Highest rate - max anyone would pay






41. Finest accomodations - concierge - 24 hr room service






42. Resort properties






43. Began from rail travel - captured clientele - unique food - diverse marketing mix






44. Total rooms revenue/ total number of rooms sold






45. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






46. Buying more then 1 hotel chain in the same level






47. Motels






48. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






49. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






50. Traveling public for business or leisure - signature resturant