Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






2. Large groups - 500+ rooms - banquet areas






3. 12% of all hotel rooms - avg room rate is $48 -






4. Cheif operating officer






5. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






6. Internet- shopping and planning






7. Cruise ships - increased 800% - under foreign flags - the love boat






8. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






9. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






10. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






11. Space tourism






12. Resort properties






13. Public branch technique - Profit center - Includes many types of communication






14. Increased market share/recognition - up front fees






15. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






16. Business rate






17. Sell rooms - guest accounts - fax mail messages






18. Highest rate - max anyone would pay






19. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






20. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






21. Revenue per available room = total rooms revenue/ total rooms available






22. People who travel to a site and return the same day






23. 1st hotel - 1794 - nyc






24. Middle person - make commisions






25. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






26. Began from rail travel - captured clientele - unique food - diverse marketing mix






27. People who visit a country other than where they reside






28. Business oriented - multiple food/bev outlets - meeting andconv services - chains






29. Rooms occupied/ rooms available






30. Railway age - first built in 1830 - 1869-transcontinental travel






31. Five star award






32. Motels






33. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






34. Symbolic of welcome - friendship - and hospitality






35. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






36. Total rooms revenue/ total number of rooms sold






37. Owner- financial responsibility - management company- operational responsibility - fee structure






38. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






39. Europe looks at amenities - no service in US - agreement to use eurpean perameters






40. USTTA- united states travel and tourism administration - state offices - city offices






41. Finest accomodations - concierge - 24 hr room service






42. Consolidates services - airlines - tours - sold to public






43. Best available rate - avg






44. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






45. Rise by 8% annualy - increased gov recognition - bilateral treaties -






46. Location - services - market price






47. Need to be careful in selection - difficult to maintain control of standards






48. Traveling public for business or leisure - signature resturant






49. Prominent in 1950s easy access to roadways - park outside room






50. Buying more then 1 hotel chain in the same level