Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level






2. Enhance guest services - ADR - VIPS - market mix






3. Owner- financial responsibility - management company- operational responsibility - fee structure






4. Rapid company expansion - uses franchisee's money - franchisor origionated






5. Sell rooms - guest accounts - fax mail messages






6. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






7. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






8. When money must be spent outside the community for goods available within the community






9. Total rooms revenue/ total number of rooms sold






10. Europe looks at amenities - no service in US - agreement to use eurpean perameters






11. Rise by 8% annualy - increased gov recognition - bilateral treaties -






12. Location - services - market price






13. Traveling public for business or leisure - signature resturant






14. Motels






15. USTTA- united states travel and tourism administration - state offices - city offices






16. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






17. People who travel to a site and return the same day






18. Rooms occupied/ rooms available






19. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






20. Business oriented - multiple food/bev outlets - meeting andconv services - chains






21. Prominent in 1950s easy access to roadways - park outside room






22. Middle person - make commisions






23. Works in large corporation - called meeting planner






24. Highest rate - max anyone would pay






25. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






26. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






27. Internet- shopping and planning






28. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






29. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






30. People who visit a country other than where they reside






31. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






32. Cruise ships - increased 800% - under foreign flags - the love boat






33. Began from rail travel - captured clientele - unique food - diverse marketing mix






34. Best available rate - avg






35. Five star award






36. Large groups - 500+ rooms - banquet areas






37. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






38. Public branch technique - Profit center - Includes many types of communication






39. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






40. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






41. Cheif operating officer






42. Railway age - first built in 1830 - 1869-transcontinental travel






43. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






44. Need to be careful in selection - difficult to maintain control of standards






45. Consolidates services - airlines - tours - sold to public






46. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






47. Automobile - production 1891 200million today






48. Resort properties






49. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






50. Space tourism