Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






2. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






3. Rapid company expansion - uses franchisee's money - franchisor origionated






4. Large groups - 500+ rooms - banquet areas






5. Rooms occupied/ rooms available






6. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






7. People who visit a country other than where they reside






8. 1st hotel - 1794 - nyc






9. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






10. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






11. Space tourism






12. Five star award






13. Cheif operating officer






14. Airport hotels






15. Finest accomodations - concierge - 24 hr room service






16. Public branch technique - Profit center - Includes many types of communication






17. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






18. Highest rate - max anyone would pay






19. 12% of all hotel rooms - avg room rate is $48 -






20. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






21. USTTA- united states travel and tourism administration - state offices - city offices






22. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






23. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






24. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






25. Prominent in 1950s easy access to roadways - park outside room






26. Motels






27. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






28. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






29. Boston 1829






30. Best available rate - avg






31. Business rate






32. Business oriented - multiple food/bev outlets - meeting andconv services - chains






33. Traveling public for business or leisure - signature resturant






34. Consolidates services - airlines - tours - sold to public






35. Cruise ships - increased 800% - under foreign flags - the love boat






36. Location - services - market price






37. Internet- shopping and planning






38. Increased market share/recognition - up front fees






39. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






40. Buying more then 1 hotel chain in the same level






41. Owner- financial responsibility - management company- operational responsibility - fee structure






42. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






43. American automobile associations diamond award - rating service






44. Need to be careful in selection - difficult to maintain control of standards






45. Sell rooms - guest accounts - fax mail messages






46. Middle person - make commisions






47. Enhance guest services - ADR - VIPS - market mix






48. Rise by 8% annualy - increased gov recognition - bilateral treaties -






49. Europe looks at amenities - no service in US - agreement to use eurpean perameters






50. Works in large corporation - called meeting planner