Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






2. Buying more then 1 hotel chain in the same level






3. USTTA- united states travel and tourism administration - state offices - city offices






4. Highest rate - max anyone would pay






5. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






6. Railway age - first built in 1830 - 1869-transcontinental travel






7. Motels






8. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






9. 1st hotel - 1794 - nyc






10. Need to be careful in selection - difficult to maintain control of standards






11. Internet- shopping and planning






12. Five star award






13. American automobile associations diamond award - rating service






14. Business oriented - multiple food/bev outlets - meeting andconv services - chains






15. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






16. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






17. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






18. When money must be spent outside the community for goods available within the community






19. People who travel to a site and return the same day






20. Rise by 8% annualy - increased gov recognition - bilateral treaties -






21. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






22. Consolidates services - airlines - tours - sold to public






23. Rapid company expansion - uses franchisee's money - franchisor origionated






24. Best available rate - avg






25. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






26. Increased market share/recognition - up front fees






27. Began from rail travel - captured clientele - unique food - diverse marketing mix






28. Finest accomodations - concierge - 24 hr room service






29. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






30. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






31. Symbolic of welcome - friendship - and hospitality






32. Location - services - market price






33. Works in large corporation - called meeting planner






34. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






35. Rooms occupied/ rooms available






36. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






37. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






38. Public branch technique - Profit center - Includes many types of communication






39. Enhance guest services - ADR - VIPS - market mix






40. People who visit a country other than where they reside






41. Traveling public for business or leisure - signature resturant






42. Automobile - production 1891 200million today






43. Cheif operating officer






44. 12% of all hotel rooms - avg room rate is $48 -






45. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






46. Total rooms revenue/ total number of rooms sold






47. Europe looks at amenities - no service in US - agreement to use eurpean perameters






48. Middle person - make commisions






49. Revenue per available room = total rooms revenue/ total rooms available






50. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred