Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenue per available room = total rooms revenue/ total rooms available






2. People who visit a country other than where they reside






3. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






4. When money must be spent outside the community for goods available within the community






5. Enhance guest services - ADR - VIPS - market mix






6. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






7. Best available rate - avg






8. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






9. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






10. USTTA- united states travel and tourism administration - state offices - city offices






11. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






12. Highest rate - max anyone would pay






13. Increased market share/recognition - up front fees






14. Symbolic of welcome - friendship - and hospitality






15. Automobile - production 1891 200million today






16. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






17. Rise by 8% annualy - increased gov recognition - bilateral treaties -






18. Total rooms revenue/ total number of rooms sold






19. Owner- financial responsibility - management company- operational responsibility - fee structure






20. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






21. Resort properties






22. Business oriented - multiple food/bev outlets - meeting andconv services - chains






23. People who travel to a site and return the same day






24. Five star award






25. Motels






26. Railway age - first built in 1830 - 1869-transcontinental travel






27. Rapid company expansion - uses franchisee's money - franchisor origionated






28. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






29. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






30. American automobile associations diamond award - rating service






31. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






32. Public branch technique - Profit center - Includes many types of communication






33. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






34. Rooms occupied/ rooms available






35. Consolidates services - airlines - tours - sold to public






36. 1st hotel - 1794 - nyc






37. Cheif operating officer






38. Space tourism






39. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






40. Works in large corporation - called meeting planner






41. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






42. Cruise ships - increased 800% - under foreign flags - the love boat






43. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






44. Finest accomodations - concierge - 24 hr room service






45. Buying more then 1 hotel chain in the same level






46. Large groups - 500+ rooms - banquet areas






47. Internet- shopping and planning






48. Traveling public for business or leisure - signature resturant






49. Europe looks at amenities - no service in US - agreement to use eurpean perameters






50. Sell rooms - guest accounts - fax mail messages