Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increased market share/recognition - up front fees






2. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






3. Began from rail travel - captured clientele - unique food - diverse marketing mix






4. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






5. Finest accomodations - concierge - 24 hr room service






6. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






7. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






8. Europe looks at amenities - no service in US - agreement to use eurpean perameters






9. Rooms occupied/ rooms available






10. 1st hotel - 1794 - nyc






11. Business rate






12. Total rooms revenue/ total number of rooms sold






13. Boston 1829






14. Best available rate - avg






15. Symbolic of welcome - friendship - and hospitality






16. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






17. Highest rate - max anyone would pay






18. American automobile associations diamond award - rating service






19. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






20. Need to be careful in selection - difficult to maintain control of standards






21. Owner- financial responsibility - management company- operational responsibility - fee structure






22. Cruise ships - increased 800% - under foreign flags - the love boat






23. Cheif operating officer






24. Sell rooms - guest accounts - fax mail messages






25. Middle person - make commisions






26. USTTA- united states travel and tourism administration - state offices - city offices






27. Revenue per available room = total rooms revenue/ total rooms available






28. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






29. Large groups - 500+ rooms - banquet areas






30. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






31. Consolidates services - airlines - tours - sold to public






32. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






33. Resort properties






34. Enhance guest services - ADR - VIPS - market mix






35. Works in large corporation - called meeting planner






36. Internet- shopping and planning






37. Automobile - production 1891 200million today






38. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






39. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






40. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






41. Motels






42. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






43. Space tourism






44. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






45. Traveling public for business or leisure - signature resturant






46. People who visit a country other than where they reside






47. People who travel to a site and return the same day






48. When money must be spent outside the community for goods available within the community






49. Buying more then 1 hotel chain in the same level






50. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders