Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






2. Buying more then 1 hotel chain in the same level






3. Finest accomodations - concierge - 24 hr room service






4. Began from rail travel - captured clientele - unique food - diverse marketing mix






5. Motels






6. Boston 1829






7. Business oriented - multiple food/bev outlets - meeting andconv services - chains






8. Owner- financial responsibility - management company- operational responsibility - fee structure






9. Increased market share/recognition - up front fees






10. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






11. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






12. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






13. American automobile associations diamond award - rating service






14. Five star award






15. Consolidates services - airlines - tours - sold to public






16. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






17. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






18. When money must be spent outside the community for goods available within the community






19. 1st hotel - 1794 - nyc






20. Enhance guest services - ADR - VIPS - market mix






21. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






22. People who visit a country other than where they reside






23. Business rate






24. Automobile - production 1891 200million today






25. Highest rate - max anyone would pay






26. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






27. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






28. Cheif operating officer






29. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






30. Resort properties






31. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






32. Prominent in 1950s easy access to roadways - park outside room






33. Sell rooms - guest accounts - fax mail messages






34. Middle person - make commisions






35. Works in large corporation - called meeting planner






36. Internet- shopping and planning






37. Traveling public for business or leisure - signature resturant






38. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






39. Large groups - 500+ rooms - banquet areas






40. Europe looks at amenities - no service in US - agreement to use eurpean perameters






41. Symbolic of welcome - friendship - and hospitality






42. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






43. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






44. Public branch technique - Profit center - Includes many types of communication






45. Location - services - market price






46. Cruise ships - increased 800% - under foreign flags - the love boat






47. Railway age - first built in 1830 - 1869-transcontinental travel






48. Need to be careful in selection - difficult to maintain control of standards






49. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






50. Revenue per available room = total rooms revenue/ total rooms available