Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






2. People who visit a country other than where they reside






3. Boston 1829






4. Sell rooms - guest accounts - fax mail messages






5. Europe looks at amenities - no service in US - agreement to use eurpean perameters






6. Business rate






7. When money must be spent outside the community for goods available within the community






8. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






9. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






10. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






11. Space tourism






12. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






13. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






14. Railway age - first built in 1830 - 1869-transcontinental travel






15. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






16. Finest accomodations - concierge - 24 hr room service






17. Enhance guest services - ADR - VIPS - market mix






18. Business oriented - multiple food/bev outlets - meeting andconv services - chains






19. Best available rate - avg






20. USTTA- united states travel and tourism administration - state offices - city offices






21. Began from rail travel - captured clientele - unique food - diverse marketing mix






22. Rise by 8% annualy - increased gov recognition - bilateral treaties -






23. Total rooms revenue/ total number of rooms sold






24. Traveling public for business or leisure - signature resturant






25. Revenue per available room = total rooms revenue/ total rooms available






26. Resort properties






27. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






28. Increased market share/recognition - up front fees






29. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






30. Cruise ships - increased 800% - under foreign flags - the love boat






31. Works in large corporation - called meeting planner






32. Owner- financial responsibility - management company- operational responsibility - fee structure






33. Location - services - market price






34. Consolidates services - airlines - tours - sold to public






35. Buying more then 1 hotel chain in the same level






36. Middle person - make commisions






37. Motels






38. Symbolic of welcome - friendship - and hospitality






39. Rapid company expansion - uses franchisee's money - franchisor origionated






40. Airport hotels






41. Internet- shopping and planning






42. Highest rate - max anyone would pay






43. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






44. Rooms occupied/ rooms available






45. Automobile - production 1891 200million today






46. Need to be careful in selection - difficult to maintain control of standards






47. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






48. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






49. Prominent in 1950s easy access to roadways - park outside room






50. 12% of all hotel rooms - avg room rate is $48 -