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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
tourism
first age of tourism
REIT
disadvantages for franchisee
2. Motels
classifying hotels
highway travel
Psychocentric
BAR
3. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
concierge
REIT
city center hotels
AAA
4. Works in large corporation - called meeting planner
corporate travel managers
tourism trends
benefits for franchisor
seventh age of tourism
5. Middle person - make commisions
Allocentric
travel agencies
most common reasons to travel
general manager
6. Consolidates services - airlines - tours - sold to public
international organizations
travel wholesalers
leakage
fifth age of tourism
7. Railway age - first built in 1830 - 1869-transcontinental travel
second age of tourism
REVPAR
seventh age of tourism
airport hotels
8. Rooms occupied/ rooms available
franchising
percentage of occupancy
convention hotels
luxury
9. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
tourism trends
benefits for franchisee
percentage of occupancy
full service
10. Public branch technique - Profit center - Includes many types of communication
classifying hotels
franchising
second age of tourism
Communications or PBX
11. Owner- financial responsibility - management company- operational responsibility - fee structure
management contract
Psychocentric
front office manager
tourism trends
12. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
international organizations
domestic orgnizations
disadvantages for franchisor
city center hotels
13. Best available rate - avg
BAR
management contract
Communications or PBX
city center hotels
14. Finest accomodations - concierge - 24 hr room service
functions of a hotel
luxury
airtime travel
first age of tourism
15. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
most common reasons to travel
functions of a hotel
freeway hotels/motels
travel wholesalers
16. American automobile associations diamond award - rating service
tourism
disadvantages for franchisor
freeway hotels/motels
AAA
17. Revenue per available room = total rooms revenue/ total rooms available
city center hotels
corporate travel managers
REVPAR
Executive housekeeper duties
18. Need to be careful in selection - difficult to maintain control of standards
vertical integration
disadvantages for franchisor
visitor
ADR
19. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
benefits for franchisee
benefits for franchisor
fourth age of tourism
highway travel
20. Prominent in 1950s easy access to roadways - park outside room
freeway hotels/motels
classifying hotels
city center hotels
tourism
21. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
fifth age of tourism
front office
benefits for franchisee
vertical integration
22. Space tourism
freeway hotels/motels
luxury
seventh age of tourism
Allocentric
23. Symbolic of welcome - friendship - and hospitality
multiplier effect
pineapple
freeway hotels/motels
ADR
24. Europe looks at amenities - no service in US - agreement to use eurpean perameters
5 star hotel?
second age of tourism
economy/budget hotels
international organizations
25. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
tourism
third age of tourism
ADR
PMS
26. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
luxury
Executive housekeeper duties
travel agencies
international organizations
27. People who travel to a site and return the same day
BAR
excursionist
5 star hotel?
economy/budget hotels
28. Cruise ships - increased 800% - under foreign flags - the love boat
leakage
city center hotels
fifth age of tourism
ADR
29. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
tremont house
REIT
first age of tourism
fifth age of tourism
30. Business oriented - multiple food/bev outlets - meeting andconv services - chains
city hotel
full service
international organizations
Allocentric
31. Airport hotels
tourism trends
seventh age of tourism
airtime travel
third age of tourism
32. Sell rooms - guest accounts - fax mail messages
front office
general manager
corporate travel managers
Allocentric
33. Rapid company expansion - uses franchisee's money - franchisor origionated
rack rate
franchising
fifth age of tourism
disadvantages for franchisee
34. 12% of all hotel rooms - avg room rate is $48 -
most common reasons to travel
economy/budget hotels
horozontal integration
disadvantages for franchisee
35. Enhance guest services - ADR - VIPS - market mix
vacation ownership
functions of a hotel
fourth age of tourism
front office manager
36. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
vertical integration
front office manager
concierge
management contract
37. Traveling public for business or leisure - signature resturant
full service
5 star hotel?
Communications or PBX
city center hotels
38. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
Allocentric
REIT
excursionist
highway travel
39. Buying more then 1 hotel chain in the same level
rail travel
international organizations
percentage of occupancy
horozontal integration
40. Increased market share/recognition - up front fees
AAA
management contract
benefits for franchisor
most common reasons to travel
41. Five star award
percentage of occupancy
travel agencies
concierge
mobile travel guide
42. Total rooms revenue/ total number of rooms sold
PMS
excursionist
multiplier effect
ADR
43. Rise by 8% annualy - increased gov recognition - bilateral treaties -
tourism trends
third age of tourism
convention hotels
domestic orgnizations
44. Began from rail travel - captured clientele - unique food - diverse marketing mix
Allocentric
resort hotels
Communications or PBX
BAR
45. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
city hotel
first age of tourism
airport hotels
Communications or PBX
46. When money must be spent outside the community for goods available within the community
leakage
airport hotels
concierge
freeway hotels/motels
47. Location - services - market price
classifying hotels
ADR
multiplier effect
mobile travel guide
48. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
functions of a hotel
rail travel
second age of tourism
rack rate
49. Internet- shopping and planning
domestic orgnizations
corporate
REIT
ixth age of tourism
50. Boston 1829
tremont house
seventh age of tourism
economy/budget hotels
third age of tourism