Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Motels






2. Cruise ships - increased 800% - under foreign flags - the love boat






3. 1st hotel - 1794 - nyc






4. 12% of all hotel rooms - avg room rate is $48 -






5. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






6. Five star award






7. Automobile - production 1891 200million today






8. Owner- financial responsibility - management company- operational responsibility - fee structure






9. Public branch technique - Profit center - Includes many types of communication






10. Best available rate - avg






11. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






12. Prominent in 1950s easy access to roadways - park outside room






13. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






14. Rooms occupied/ rooms available






15. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






16. Works in large corporation - called meeting planner






17. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






18. Sell rooms - guest accounts - fax mail messages






19. Increased market share/recognition - up front fees






20. People who visit a country other than where they reside






21. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






22. Enhance guest services - ADR - VIPS - market mix






23. Highest rate - max anyone would pay






24. Resort properties






25. Middle person - make commisions






26. Total rooms revenue/ total number of rooms sold






27. Railway age - first built in 1830 - 1869-transcontinental travel






28. Finest accomodations - concierge - 24 hr room service






29. Cheif operating officer






30. Business rate






31. American automobile associations diamond award - rating service






32. Traveling public for business or leisure - signature resturant






33. Europe looks at amenities - no service in US - agreement to use eurpean perameters






34. Location - services - market price






35. Need to be careful in selection - difficult to maintain control of standards






36. When money must be spent outside the community for goods available within the community






37. Revenue per available room = total rooms revenue/ total rooms available






38. USTTA- united states travel and tourism administration - state offices - city offices






39. Rapid company expansion - uses franchisee's money - franchisor origionated






40. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






41. Boston 1829






42. Buying more then 1 hotel chain in the same level






43. Space tourism






44. Airport hotels






45. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






46. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






47. People who travel to a site and return the same day






48. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






49. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






50. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access