Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






2. Motels






3. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






4. Works in large corporation - called meeting planner






5. Middle person - make commisions






6. Consolidates services - airlines - tours - sold to public






7. Railway age - first built in 1830 - 1869-transcontinental travel






8. Rooms occupied/ rooms available






9. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






10. Public branch technique - Profit center - Includes many types of communication






11. Owner- financial responsibility - management company- operational responsibility - fee structure






12. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






13. Best available rate - avg






14. Finest accomodations - concierge - 24 hr room service






15. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






16. American automobile associations diamond award - rating service






17. Revenue per available room = total rooms revenue/ total rooms available






18. Need to be careful in selection - difficult to maintain control of standards






19. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






20. Prominent in 1950s easy access to roadways - park outside room






21. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






22. Space tourism






23. Symbolic of welcome - friendship - and hospitality






24. Europe looks at amenities - no service in US - agreement to use eurpean perameters






25. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






26. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






27. People who travel to a site and return the same day






28. Cruise ships - increased 800% - under foreign flags - the love boat






29. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






30. Business oriented - multiple food/bev outlets - meeting andconv services - chains






31. Airport hotels






32. Sell rooms - guest accounts - fax mail messages






33. Rapid company expansion - uses franchisee's money - franchisor origionated






34. 12% of all hotel rooms - avg room rate is $48 -






35. Enhance guest services - ADR - VIPS - market mix






36. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






37. Traveling public for business or leisure - signature resturant






38. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






39. Buying more then 1 hotel chain in the same level






40. Increased market share/recognition - up front fees






41. Five star award






42. Total rooms revenue/ total number of rooms sold






43. Rise by 8% annualy - increased gov recognition - bilateral treaties -






44. Began from rail travel - captured clientele - unique food - diverse marketing mix






45. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






46. When money must be spent outside the community for goods available within the community






47. Location - services - market price






48. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






49. Internet- shopping and planning






50. Boston 1829