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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
disadvantages for franchisee
Executive housekeeper duties
full service
tremont house
2. Total rooms revenue/ total number of rooms sold
Psychocentric
front office
international organizations
ADR
3. Traveling public for business or leisure - signature resturant
convention hotels
airport hotels
city center hotels
horozontal integration
4. Resort properties
seventh age of tourism
domestic orgnizations
rail travel
tremont house
5. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
rack rate
vacation ownership
PMS
city hotel
6. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
tremont house
front office
tourism
AAA
7. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
first age of tourism
functions of a hotel
AAA
front office
8. Railway age - first built in 1830 - 1869-transcontinental travel
second age of tourism
city hotel
domestic orgnizations
concierge
9. Europe looks at amenities - no service in US - agreement to use eurpean perameters
luxury
ADR
5 star hotel?
front office
10. People who travel to a site and return the same day
front office
disadvantages for franchisor
Executive housekeeper duties
excursionist
11. Increased market share/recognition - up front fees
benefits for franchisor
front office
Executive housekeeper duties
vacation ownership
12. Large groups - 500+ rooms - banquet areas
front office manager
convention hotels
AAA
mobile travel guide
13. Automobile - production 1891 200million today
multiplier effect
ADR
third age of tourism
uniformed service
14. Business oriented - multiple food/bev outlets - meeting andconv services - chains
city center hotels
ixth age of tourism
full service
leakage
15. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
visitor
airport hotels
Psychocentric
management contract
16. Consolidates services - airlines - tours - sold to public
benefits for franchisee
front office
travel wholesalers
rack rate
17. Symbolic of welcome - friendship - and hospitality
pineapple
disadvantages for franchisor
vacation ownership
corporate
18. Boston 1829
city hotel
tremont house
leakage
vacation ownership
19. Began from rail travel - captured clientele - unique food - diverse marketing mix
freeway hotels/motels
Communications or PBX
resort hotels
benefits for franchisor
20. Internet- shopping and planning
rack rate
city hotel
ixth age of tourism
uniformed service
21. Motels
highway travel
airtime travel
rack rate
first age of tourism
22. Space tourism
management contract
pineapple
visitor
seventh age of tourism
23. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
pineapple
luxury
airtime travel
functions of a hotel
24. USTTA- united states travel and tourism administration - state offices - city offices
city center hotels
ixth age of tourism
domestic orgnizations
disadvantages for franchisor
25. Cheif operating officer
corporate travel managers
seventh age of tourism
horozontal integration
general manager
26. Cruise ships - increased 800% - under foreign flags - the love boat
fifth age of tourism
second age of tourism
pineapple
PMS
27. Rapid company expansion - uses franchisee's money - franchisor origionated
second age of tourism
franchising
front office manager
corporate
28. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
concierge
vacation ownership
percentage of occupancy
classifying hotels
29. Five star award
airtime travel
Psychocentric
mobile travel guide
rack rate
30. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
travel agencies
concierge
uniformed service
domestic orgnizations
31. Revenue per available room = total rooms revenue/ total rooms available
second age of tourism
REVPAR
visitor
city center hotels
32. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
domestic orgnizations
uniformed service
classifying hotels
city hotel
33. Middle person - make commisions
horozontal integration
uniformed service
Allocentric
travel agencies
34. People who visit a country other than where they reside
full service
tremont house
classifying hotels
visitor
35. 12% of all hotel rooms - avg room rate is $48 -
convention hotels
economy/budget hotels
vacation ownership
ADR
36. Airport hotels
tourism trends
airtime travel
domestic orgnizations
AAA
37. Buying more then 1 hotel chain in the same level
front office
horozontal integration
ADR
fourth age of tourism
38. When money must be spent outside the community for goods available within the community
leakage
PMS
most common reasons to travel
AAA
39. Owner- financial responsibility - management company- operational responsibility - fee structure
tremont house
airport hotels
front office
management contract
40. Highest rate - max anyone would pay
second age of tourism
fourth age of tourism
vertical integration
rack rate
41. Rooms occupied/ rooms available
city hotel
Executive housekeeper duties
luxury
percentage of occupancy
42. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
corporate travel managers
fourth age of tourism
concierge
full service
43. Need to be careful in selection - difficult to maintain control of standards
airtime travel
Communications or PBX
franchising
disadvantages for franchisor
44. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
travel wholesalers
disadvantages for franchisee
excursionist
benefits for franchisee
45. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
highway travel
international organizations
freeway hotels/motels
convention hotels
46. Prominent in 1950s easy access to roadways - park outside room
pineapple
seventh age of tourism
freeway hotels/motels
full service
47. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
multiplier effect
5 star hotel?
airport hotels
rail travel
48. Works in large corporation - called meeting planner
city hotel
pineapple
first age of tourism
corporate travel managers
49. Best available rate - avg
excursionist
BAR
freeway hotels/motels
front office manager
50. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
benefits for franchisee
horozontal integration
vertical integration
excursionist