Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consolidates services - airlines - tours - sold to public






2. Railway age - first built in 1830 - 1869-transcontinental travel






3. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






4. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






5. Cruise ships - increased 800% - under foreign flags - the love boat






6. 1st hotel - 1794 - nyc






7. Five star award






8. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






9. Enhance guest services - ADR - VIPS - market mix






10. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






11. American automobile associations diamond award - rating service






12. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






13. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






14. Europe looks at amenities - no service in US - agreement to use eurpean perameters






15. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






16. USTTA- united states travel and tourism administration - state offices - city offices






17. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






18. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






19. Rooms occupied/ rooms available






20. Increased market share/recognition - up front fees






21. Best available rate - avg






22. Buying more then 1 hotel chain in the same level






23. Finest accomodations - concierge - 24 hr room service






24. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






25. Internet- shopping and planning






26. 12% of all hotel rooms - avg room rate is $48 -






27. People who visit a country other than where they reside






28. Space tourism






29. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






30. Motels






31. Airport hotels






32. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






33. Highest rate - max anyone would pay






34. Owner- financial responsibility - management company- operational responsibility - fee structure






35. When money must be spent outside the community for goods available within the community






36. Traveling public for business or leisure - signature resturant






37. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






38. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






39. Prominent in 1950s easy access to roadways - park outside room






40. Boston 1829






41. Revenue per available room = total rooms revenue/ total rooms available






42. Public branch technique - Profit center - Includes many types of communication






43. Cheif operating officer






44. Resort properties






45. Began from rail travel - captured clientele - unique food - diverse marketing mix






46. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






47. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






48. Need to be careful in selection - difficult to maintain control of standards






49. Location - services - market price






50. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records