Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






2. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






3. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






4. Space tourism






5. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






6. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






7. Middle person - make commisions






8. Works in large corporation - called meeting planner






9. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






10. Cheif operating officer






11. Began from rail travel - captured clientele - unique food - diverse marketing mix






12. Traveling public for business or leisure - signature resturant






13. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






14. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






15. Revenue per available room = total rooms revenue/ total rooms available






16. Finest accomodations - concierge - 24 hr room service






17. Automobile - production 1891 200million today






18. Boston 1829






19. Airport hotels






20. Prominent in 1950s easy access to roadways - park outside room






21. Large groups - 500+ rooms - banquet areas






22. Highest rate - max anyone would pay






23. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






24. Best available rate - avg






25. Railway age - first built in 1830 - 1869-transcontinental travel






26. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






27. Rooms occupied/ rooms available






28. Internet- shopping and planning






29. Consolidates services - airlines - tours - sold to public






30. USTTA- united states travel and tourism administration - state offices - city offices






31. Rise by 8% annualy - increased gov recognition - bilateral treaties -






32. Europe looks at amenities - no service in US - agreement to use eurpean perameters






33. Increased market share/recognition - up front fees






34. Enhance guest services - ADR - VIPS - market mix






35. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






36. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






37. Buying more then 1 hotel chain in the same level






38. 1st hotel - 1794 - nyc






39. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






40. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






41. Owner- financial responsibility - management company- operational responsibility - fee structure






42. Need to be careful in selection - difficult to maintain control of standards






43. Rapid company expansion - uses franchisee's money - franchisor origionated






44. American automobile associations diamond award - rating service






45. Business rate






46. People who travel to a site and return the same day






47. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






48. Public branch technique - Profit center - Includes many types of communication






49. Resort properties






50. Sell rooms - guest accounts - fax mail messages