Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owner- financial responsibility - management company- operational responsibility - fee structure






2. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






3. Europe looks at amenities - no service in US - agreement to use eurpean perameters






4. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






5. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






6. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






7. Increased market share/recognition - up front fees






8. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






9. Works in large corporation - called meeting planner






10. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






11. Rise by 8% annualy - increased gov recognition - bilateral treaties -






12. Total rooms revenue/ total number of rooms sold






13. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






14. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






15. USTTA- united states travel and tourism administration - state offices - city offices






16. Rapid company expansion - uses franchisee's money - franchisor origionated






17. People who visit a country other than where they reside






18. Highest rate - max anyone would pay






19. Rooms occupied/ rooms available






20. Boston 1829






21. Enhance guest services - ADR - VIPS - market mix






22. Five star award






23. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






24. Began from rail travel - captured clientele - unique food - diverse marketing mix






25. Location - services - market price






26. Symbolic of welcome - friendship - and hospitality






27. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






28. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






29. Need to be careful in selection - difficult to maintain control of standards






30. American automobile associations diamond award - rating service






31. Automobile - production 1891 200million today






32. Motels






33. Best available rate - avg






34. 1st hotel - 1794 - nyc






35. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






36. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






37. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






38. Buying more then 1 hotel chain in the same level






39. Sell rooms - guest accounts - fax mail messages






40. Internet- shopping and planning






41. Public branch technique - Profit center - Includes many types of communication






42. People who travel to a site and return the same day






43. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






44. Large groups - 500+ rooms - banquet areas






45. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






46. Cruise ships - increased 800% - under foreign flags - the love boat






47. 12% of all hotel rooms - avg room rate is $48 -






48. Business rate






49. When money must be spent outside the community for goods available within the community






50. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization