Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American automobile associations diamond award - rating service






2. Internet- shopping and planning






3. Finest accomodations - concierge - 24 hr room service






4. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






5. Need to be careful in selection - difficult to maintain control of standards






6. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






7. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






8. People who visit a country other than where they reside






9. Rise by 8% annualy - increased gov recognition - bilateral treaties -






10. Buying more then 1 hotel chain in the same level






11. Resort properties






12. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






13. Public branch technique - Profit center - Includes many types of communication






14. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






15. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






16. USTTA- united states travel and tourism administration - state offices - city offices






17. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






18. Works in large corporation - called meeting planner






19. Automobile - production 1891 200million today






20. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






21. Large groups - 500+ rooms - banquet areas






22. Space tourism






23. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






24. Rapid company expansion - uses franchisee's money - franchisor origionated






25. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






26. Railway age - first built in 1830 - 1869-transcontinental travel






27. People who travel to a site and return the same day






28. Owner- financial responsibility - management company- operational responsibility - fee structure






29. Traveling public for business or leisure - signature resturant






30. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






31. When money must be spent outside the community for goods available within the community






32. Airport hotels






33. Europe looks at amenities - no service in US - agreement to use eurpean perameters






34. Rooms occupied/ rooms available






35. Five star award






36. Business oriented - multiple food/bev outlets - meeting andconv services - chains






37. Began from rail travel - captured clientele - unique food - diverse marketing mix






38. Highest rate - max anyone would pay






39. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






40. Cruise ships - increased 800% - under foreign flags - the love boat






41. Increased market share/recognition - up front fees






42. Business rate






43. Prominent in 1950s easy access to roadways - park outside room






44. Total rooms revenue/ total number of rooms sold






45. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






46. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






47. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






48. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






49. Revenue per available room = total rooms revenue/ total rooms available






50. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners