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Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Airport hotels






2. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






3. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






4. Location - services - market price






5. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






6. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






7. Sell rooms - guest accounts - fax mail messages






8. Owner- financial responsibility - management company- operational responsibility - fee structure






9. Rise by 8% annualy - increased gov recognition - bilateral treaties -






10. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






11. Consolidates services - airlines - tours - sold to public






12. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






13. Five star award






14. Total rooms revenue/ total number of rooms sold






15. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






16. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






17. American automobile associations diamond award - rating service






18. People who travel to a site and return the same day






19. Cheif operating officer






20. Boston 1829






21. Internet- shopping and planning






22. Increased market share/recognition - up front fees






23. Works in large corporation - called meeting planner






24. Best available rate - avg






25. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






26. Revenue per available room = total rooms revenue/ total rooms available






27. Automobile - production 1891 200million today






28. Highest rate - max anyone would pay






29. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






30. Began from rail travel - captured clientele - unique food - diverse marketing mix






31. Resort properties






32. Business oriented - multiple food/bev outlets - meeting andconv services - chains






33. Public branch technique - Profit center - Includes many types of communication






34. Motels






35. Business rate






36. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






37. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






38. Rooms occupied/ rooms available






39. Traveling public for business or leisure - signature resturant






40. Finest accomodations - concierge - 24 hr room service






41. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






42. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






43. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






44. Prominent in 1950s easy access to roadways - park outside room






45. Europe looks at amenities - no service in US - agreement to use eurpean perameters






46. Space tourism






47. Buying more then 1 hotel chain in the same level






48. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






49. Railway age - first built in 1830 - 1869-transcontinental travel






50. Middle person - make commisions






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