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Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. USTTA- united states travel and tourism administration - state offices - city offices






2. Rooms occupied/ rooms available






3. Middle person - make commisions






4. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






5. Increased market share/recognition - up front fees






6. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






7. Owner- financial responsibility - management company- operational responsibility - fee structure






8. Europe looks at amenities - no service in US - agreement to use eurpean perameters






9. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






10. Railway age - first built in 1830 - 1869-transcontinental travel






11. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






12. Works in large corporation - called meeting planner






13. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






14. Business rate






15. Internet- shopping and planning






16. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






17. Prominent in 1950s easy access to roadways - park outside room






18. Need to be careful in selection - difficult to maintain control of standards






19. Traveling public for business or leisure - signature resturant






20. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






21. When money must be spent outside the community for goods available within the community






22. Best available rate - avg






23. Rapid company expansion - uses franchisee's money - franchisor origionated






24. Automobile - production 1891 200million today






25. Five star award






26. Airport hotels






27. Rise by 8% annualy - increased gov recognition - bilateral treaties -






28. 1st hotel - 1794 - nyc






29. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






30. Resort properties






31. Enhance guest services - ADR - VIPS - market mix






32. Location - services - market price






33. Space tourism






34. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






35. Highest rate - max anyone would pay






36. Motels






37. Cruise ships - increased 800% - under foreign flags - the love boat






38. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






39. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






40. Total rooms revenue/ total number of rooms sold






41. Buying more then 1 hotel chain in the same level






42. Cheif operating officer






43. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






44. People who visit a country other than where they reside






45. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






46. Finest accomodations - concierge - 24 hr room service






47. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






48. Revenue per available room = total rooms revenue/ total rooms available






49. Public branch technique - Profit center - Includes many types of communication






50. Large groups - 500+ rooms - banquet areas







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Can you answer 50 questions in 15 minutes?


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