Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Large groups - 500+ rooms - banquet areas






2. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






3. Railway age - first built in 1830 - 1869-transcontinental travel






4. Public branch technique - Profit center - Includes many types of communication






5. Total rooms revenue/ total number of rooms sold






6. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






7. Five star award






8. Buying more then 1 hotel chain in the same level






9. Cruise ships - increased 800% - under foreign flags - the love boat






10. Boston 1829






11. Increased market share/recognition - up front fees






12. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






13. Revenue per available room = total rooms revenue/ total rooms available






14. Middle person - make commisions






15. Sell rooms - guest accounts - fax mail messages






16. Prominent in 1950s easy access to roadways - park outside room






17. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






18. Works in large corporation - called meeting planner






19. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






20. People who travel to a site and return the same day






21. Owner- financial responsibility - management company- operational responsibility - fee structure






22. Location - services - market price






23. Traveling public for business or leisure - signature resturant






24. Need to be careful in selection - difficult to maintain control of standards






25. Best available rate - avg






26. 1st hotel - 1794 - nyc






27. Highest rate - max anyone would pay






28. 12% of all hotel rooms - avg room rate is $48 -






29. Rooms occupied/ rooms available






30. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






31. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






32. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






33. Europe looks at amenities - no service in US - agreement to use eurpean perameters






34. Space tourism






35. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






36. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






37. Rapid company expansion - uses franchisee's money - franchisor origionated






38. Rise by 8% annualy - increased gov recognition - bilateral treaties -






39. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






40. Automobile - production 1891 200million today






41. Internet- shopping and planning






42. Motels






43. People who visit a country other than where they reside






44. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






45. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






46. Airport hotels






47. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






48. Business rate






49. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






50. Finest accomodations - concierge - 24 hr room service