Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms occupied/ rooms available






2. Resort properties






3. Five star award






4. USTTA- united states travel and tourism administration - state offices - city offices






5. Need to be careful in selection - difficult to maintain control of standards






6. Motels






7. Owner- financial responsibility - management company- operational responsibility - fee structure






8. Best available rate - avg






9. American automobile associations diamond award - rating service






10. Consolidates services - airlines - tours - sold to public






11. Public branch technique - Profit center - Includes many types of communication






12. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






13. Airport hotels






14. Business oriented - multiple food/bev outlets - meeting andconv services - chains






15. Large groups - 500+ rooms - banquet areas






16. Internet- shopping and planning






17. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






18. Works in large corporation - called meeting planner






19. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






20. Buying more then 1 hotel chain in the same level






21. 12% of all hotel rooms - avg room rate is $48 -






22. Automobile - production 1891 200million today






23. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






24. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






25. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






26. Sell rooms - guest accounts - fax mail messages






27. Symbolic of welcome - friendship - and hospitality






28. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






29. When money must be spent outside the community for goods available within the community






30. Boston 1829






31. Cruise ships - increased 800% - under foreign flags - the love boat






32. Increased market share/recognition - up front fees






33. Location - services - market price






34. People who travel to a site and return the same day






35. Rise by 8% annualy - increased gov recognition - bilateral treaties -






36. Prominent in 1950s easy access to roadways - park outside room






37. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






38. Finest accomodations - concierge - 24 hr room service






39. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






40. Rapid company expansion - uses franchisee's money - franchisor origionated






41. Total rooms revenue/ total number of rooms sold






42. People who visit a country other than where they reside






43. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






44. Traveling public for business or leisure - signature resturant






45. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






46. Middle person - make commisions






47. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






48. Revenue per available room = total rooms revenue/ total rooms available






49. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






50. Europe looks at amenities - no service in US - agreement to use eurpean perameters