Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






2. Total rooms revenue/ total number of rooms sold






3. Traveling public for business or leisure - signature resturant






4. Resort properties






5. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






6. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






7. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






8. Railway age - first built in 1830 - 1869-transcontinental travel






9. Europe looks at amenities - no service in US - agreement to use eurpean perameters






10. People who travel to a site and return the same day






11. Increased market share/recognition - up front fees






12. Large groups - 500+ rooms - banquet areas






13. Automobile - production 1891 200million today






14. Business oriented - multiple food/bev outlets - meeting andconv services - chains






15. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






16. Consolidates services - airlines - tours - sold to public






17. Symbolic of welcome - friendship - and hospitality






18. Boston 1829






19. Began from rail travel - captured clientele - unique food - diverse marketing mix






20. Internet- shopping and planning






21. Motels






22. Space tourism






23. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






24. USTTA- united states travel and tourism administration - state offices - city offices






25. Cheif operating officer






26. Cruise ships - increased 800% - under foreign flags - the love boat






27. Rapid company expansion - uses franchisee's money - franchisor origionated






28. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






29. Five star award






30. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






31. Revenue per available room = total rooms revenue/ total rooms available






32. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






33. Middle person - make commisions






34. People who visit a country other than where they reside






35. 12% of all hotel rooms - avg room rate is $48 -






36. Airport hotels






37. Buying more then 1 hotel chain in the same level






38. When money must be spent outside the community for goods available within the community






39. Owner- financial responsibility - management company- operational responsibility - fee structure






40. Highest rate - max anyone would pay






41. Rooms occupied/ rooms available






42. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






43. Need to be careful in selection - difficult to maintain control of standards






44. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






45. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






46. Prominent in 1950s easy access to roadways - park outside room






47. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






48. Works in large corporation - called meeting planner






49. Best available rate - avg






50. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites