Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began from rail travel - captured clientele - unique food - diverse marketing mix






2. Revenue per available room = total rooms revenue/ total rooms available






3. Works in large corporation - called meeting planner






4. Resort properties






5. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






6. Motels






7. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






8. Total rooms revenue/ total number of rooms sold






9. Need to be careful in selection - difficult to maintain control of standards






10. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






11. Space tourism






12. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






13. USTTA- united states travel and tourism administration - state offices - city offices






14. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






15. 1st hotel - 1794 - nyc






16. Sell rooms - guest accounts - fax mail messages






17. Business rate






18. Best available rate - avg






19. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






20. Location - services - market price






21. Boston 1829






22. Middle person - make commisions






23. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






24. Increased market share/recognition - up front fees






25. Business oriented - multiple food/bev outlets - meeting andconv services - chains






26. Rapid company expansion - uses franchisee's money - franchisor origionated






27. Europe looks at amenities - no service in US - agreement to use eurpean perameters






28. Highest rate - max anyone would pay






29. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






30. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






31. Large groups - 500+ rooms - banquet areas






32. Railway age - first built in 1830 - 1869-transcontinental travel






33. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






34. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






35. Public branch technique - Profit center - Includes many types of communication






36. People who visit a country other than where they reside






37. Airport hotels






38. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






39. People who travel to a site and return the same day






40. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






41. Automobile - production 1891 200million today






42. Rooms occupied/ rooms available






43. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






44. When money must be spent outside the community for goods available within the community






45. Rise by 8% annualy - increased gov recognition - bilateral treaties -






46. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






47. 12% of all hotel rooms - avg room rate is $48 -






48. Enhance guest services - ADR - VIPS - market mix






49. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






50. Internet- shopping and planning