Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious






2. Best available rate - avg






3. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






4. Total rooms revenue/ total number of rooms sold






5. Business oriented - multiple food/bev outlets - meeting andconv services - chains






6. Airport hotels






7. Need to be careful in selection - difficult to maintain control of standards






8. Highest rate - max anyone would pay






9. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






10. Finest accomodations - concierge - 24 hr room service






11. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






12. Buying more then 1 hotel chain in the same level






13. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






14. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






15. 12% of all hotel rooms - avg room rate is $48 -






16. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






17. 1st hotel - 1794 - nyc






18. Boston 1829






19. Works in large corporation - called meeting planner






20. Prominent in 1950s easy access to roadways - park outside room






21. Increased market share/recognition - up front fees






22. Five star award






23. Owner- financial responsibility - management company- operational responsibility - fee structure






24. Began from rail travel - captured clientele - unique food - diverse marketing mix






25. Location - services - market price






26. Symbolic of welcome - friendship - and hospitality






27. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






28. Consolidates services - airlines - tours - sold to public






29. Middle person - make commisions






30. Europe looks at amenities - no service in US - agreement to use eurpean perameters






31. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






32. Railway age - first built in 1830 - 1869-transcontinental travel






33. Automobile - production 1891 200million today






34. People who travel to a site and return the same day






35. People who visit a country other than where they reside






36. Space tourism






37. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






38. Rooms occupied/ rooms available






39. Cheif operating officer






40. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






41. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






42. Public branch technique - Profit center - Includes many types of communication






43. When money must be spent outside the community for goods available within the community






44. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records






45. Revenue per available room = total rooms revenue/ total rooms available






46. Large groups - 500+ rooms - banquet areas






47. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






48. Enhance guest services - ADR - VIPS - market mix






49. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






50. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners