Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level






2. Works in large corporation - called meeting planner






3. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






4. People who visit a country other than where they reside






5. Rooms occupied/ rooms available






6. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.






7. Traveling public for business or leisure - signature resturant






8. When money must be spent outside the community for goods available within the community






9. Enhance guest services - ADR - VIPS - market mix






10. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






11. Symbolic of welcome - friendship - and hospitality






12. Business rate






13. USTTA- united states travel and tourism administration - state offices - city offices






14. Motels






15. Best available rate - avg






16. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






17. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






18. Internet- shopping and planning






19. Rise by 8% annualy - increased gov recognition - bilateral treaties -






20. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






21. Revenue per available room = total rooms revenue/ total rooms available






22. Rapid company expansion - uses franchisee's money - franchisor origionated






23. Cheif operating officer






24. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






25. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978






26. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






27. People who travel to a site and return the same day






28. Resort properties






29. Sell rooms - guest accounts - fax mail messages






30. American automobile associations diamond award - rating service






31. Began from rail travel - captured clientele - unique food - diverse marketing mix






32. Finest accomodations - concierge - 24 hr room service






33. Cruise ships - increased 800% - under foreign flags - the love boat






34. Automobile - production 1891 200million today






35. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services






36. Five star award






37. Business oriented - multiple food/bev outlets - meeting andconv services - chains






38. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






39. Airport hotels






40. Consolidates services - airlines - tours - sold to public






41. Large groups - 500+ rooms - banquet areas






42. Space tourism






43. Boston 1829






44. Public branch technique - Profit center - Includes many types of communication






45. Need to be careful in selection - difficult to maintain control of standards






46. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






47. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






48. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






49. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other






50. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards