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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
vacation ownership
front office manager
tourism
travel wholesalers
2. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
luxury
benefits for franchisee
convention hotels
fourth age of tourism
3. Rapid company expansion - uses franchisee's money - franchisor origionated
freeway hotels/motels
franchising
5 star hotel?
airtime travel
4. Large groups - 500+ rooms - banquet areas
Psychocentric
convention hotels
front office manager
vertical integration
5. Rooms occupied/ rooms available
general manager
city center hotels
percentage of occupancy
rail travel
6. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
REIT
Psychocentric
Communications or PBX
rail travel
7. People who visit a country other than where they reside
airport hotels
percentage of occupancy
multiplier effect
visitor
8. 1st hotel - 1794 - nyc
city hotel
mobile travel guide
city center hotels
visitor
9. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
vertical integration
PMS
Allocentric
5 star hotel?
10. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
travel agencies
front office
functions of a hotel
tourism
11. Space tourism
BAR
seventh age of tourism
corporate
rack rate
12. Five star award
disadvantages for franchisee
visitor
front office manager
mobile travel guide
13. Cheif operating officer
most common reasons to travel
general manager
PMS
fourth age of tourism
14. Airport hotels
functions of a hotel
convention hotels
airtime travel
highway travel
15. Finest accomodations - concierge - 24 hr room service
horozontal integration
luxury
franchising
percentage of occupancy
16. Public branch technique - Profit center - Includes many types of communication
percentage of occupancy
concierge
Communications or PBX
management contract
17. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
pineapple
convention hotels
airport hotels
highway travel
18. Highest rate - max anyone would pay
leakage
multiplier effect
third age of tourism
rack rate
19. 12% of all hotel rooms - avg room rate is $48 -
franchising
functions of a hotel
full service
economy/budget hotels
20. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
concierge
seventh age of tourism
Communications or PBX
corporate
21. USTTA- united states travel and tourism administration - state offices - city offices
domestic orgnizations
international organizations
resort hotels
functions of a hotel
22. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
corporate
leakage
benefits for franchisee
rack rate
23. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
convention hotels
travel agencies
rack rate
international organizations
24. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
benefits for franchisor
Executive housekeeper duties
ixth age of tourism
city hotel
25. Prominent in 1950s easy access to roadways - park outside room
fourth age of tourism
concierge
freeway hotels/motels
front office manager
26. Motels
corporate
5 star hotel?
highway travel
tourism trends
27. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
REIT
most common reasons to travel
uniformed service
city hotel
28. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
convention hotels
rack rate
highway travel
most common reasons to travel
29. Boston 1829
tremont house
management contract
corporate travel managers
benefits for franchisor
30. Best available rate - avg
front office
seventh age of tourism
Communications or PBX
BAR
31. Business rate
corporate
front office
seventh age of tourism
international organizations
32. Business oriented - multiple food/bev outlets - meeting andconv services - chains
ixth age of tourism
front office
full service
tourism trends
33. Traveling public for business or leisure - signature resturant
AAA
most common reasons to travel
city center hotels
rack rate
34. Consolidates services - airlines - tours - sold to public
travel wholesalers
concierge
excursionist
rack rate
35. Cruise ships - increased 800% - under foreign flags - the love boat
fifth age of tourism
Allocentric
general manager
third age of tourism
36. Location - services - market price
classifying hotels
front office manager
highway travel
multiplier effect
37. Internet- shopping and planning
travel agencies
domestic orgnizations
ixth age of tourism
concierge
38. Increased market share/recognition - up front fees
benefits for franchisor
mobile travel guide
corporate
third age of tourism
39. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
multiplier effect
rail travel
front office
fifth age of tourism
40. Buying more then 1 hotel chain in the same level
tourism trends
horozontal integration
ixth age of tourism
mobile travel guide
41. Owner- financial responsibility - management company- operational responsibility - fee structure
corporate travel managers
first age of tourism
management contract
PMS
42. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
first age of tourism
vertical integration
third age of tourism
visitor
43. American automobile associations diamond award - rating service
airtime travel
third age of tourism
AAA
functions of a hotel
44. Need to be careful in selection - difficult to maintain control of standards
disadvantages for franchisor
general manager
visitor
AAA
45. Sell rooms - guest accounts - fax mail messages
functions of a hotel
seventh age of tourism
front office
percentage of occupancy
46. Middle person - make commisions
corporate
domestic orgnizations
highway travel
travel agencies
47. Enhance guest services - ADR - VIPS - market mix
REVPAR
third age of tourism
excursionist
front office manager
48. Rise by 8% annualy - increased gov recognition - bilateral treaties -
tourism
vacation ownership
tourism trends
ADR
49. Europe looks at amenities - no service in US - agreement to use eurpean perameters
percentage of occupancy
tremont house
5 star hotel?
benefits for franchisee
50. Works in large corporation - called meeting planner
corporate travel managers
excursionist
percentage of occupancy
PMS