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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began from rail travel - captured clientele - unique food - diverse marketing mix
rail travel
city center hotels
resort hotels
domestic orgnizations
2. Revenue per available room = total rooms revenue/ total rooms available
REVPAR
corporate travel managers
front office
airport hotels
3. Works in large corporation - called meeting planner
city hotel
benefits for franchisor
corporate travel managers
rail travel
4. Resort properties
mobile travel guide
rail travel
economy/budget hotels
seventh age of tourism
5. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with
functions of a hotel
Psychocentric
convention hotels
freeway hotels/motels
6. Motels
REVPAR
convention hotels
highway travel
airtime travel
7. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
vertical integration
third age of tourism
vacation ownership
economy/budget hotels
8. Total rooms revenue/ total number of rooms sold
mobile travel guide
luxury
ADR
travel agencies
9. Need to be careful in selection - difficult to maintain control of standards
tremont house
disadvantages for franchisor
percentage of occupancy
tourism
10. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
travel agencies
city center hotels
travel wholesalers
uniformed service
11. Space tourism
seventh age of tourism
horozontal integration
classifying hotels
luxury
12. Pre industrial - phoenicians were first travelers - roman leisure class traveled - medival travel was religious
Executive housekeeper duties
freeway hotels/motels
first age of tourism
front office
13. USTTA- united states travel and tourism administration - state offices - city offices
management contract
5 star hotel?
rail travel
domestic orgnizations
14. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
rail travel
multiplier effect
third age of tourism
benefits for franchisor
15. 1st hotel - 1794 - nyc
city hotel
mobile travel guide
Communications or PBX
most common reasons to travel
16. Sell rooms - guest accounts - fax mail messages
front office
seventh age of tourism
luxury
airport hotels
17. Business rate
REVPAR
convention hotels
REIT
corporate
18. Best available rate - avg
general manager
fourth age of tourism
tourism
BAR
19. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
PMS
front office manager
REIT
corporate travel managers
20. Location - services - market price
ixth age of tourism
uniformed service
classifying hotels
Executive housekeeper duties
21. Boston 1829
resort hotels
leakage
tremont house
full service
22. Middle person - make commisions
fourth age of tourism
corporate
travel agencies
highway travel
23. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
AAA
horozontal integration
tourism
rail travel
24. Increased market share/recognition - up front fees
Psychocentric
airtime travel
benefits for franchisor
PMS
25. Business oriented - multiple food/bev outlets - meeting andconv services - chains
full service
management contract
seventh age of tourism
general manager
26. Rapid company expansion - uses franchisee's money - franchisor origionated
visitor
franchising
seventh age of tourism
rail travel
27. Europe looks at amenities - no service in US - agreement to use eurpean perameters
horozontal integration
5 star hotel?
concierge
second age of tourism
28. Highest rate - max anyone would pay
rack rate
highway travel
tremont house
first age of tourism
29. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
tourism trends
freeway hotels/motels
general manager
concierge
30. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory
second age of tourism
ixth age of tourism
benefits for franchisee
first age of tourism
31. Large groups - 500+ rooms - banquet areas
international organizations
fourth age of tourism
seventh age of tourism
convention hotels
32. Railway age - first built in 1830 - 1869-transcontinental travel
uniformed service
second age of tourism
AAA
corporate travel managers
33. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access
rail travel
excursionist
first age of tourism
PMS
34. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)
vacation ownership
travel agencies
second age of tourism
rack rate
35. Public branch technique - Profit center - Includes many types of communication
tremont house
disadvantages for franchisee
Communications or PBX
concierge
36. People who visit a country other than where they reside
luxury
5 star hotel?
Allocentric
visitor
37. Airport hotels
airtime travel
vacation ownership
city hotel
ixth age of tourism
38. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
freeway hotels/motels
Allocentric
city center hotels
percentage of occupancy
39. People who travel to a site and return the same day
tourism
Executive housekeeper duties
disadvantages for franchisor
excursionist
40. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
Executive housekeeper duties
ixth age of tourism
third age of tourism
corporate travel managers
41. Automobile - production 1891 200million today
domestic orgnizations
economy/budget hotels
third age of tourism
airport hotels
42. Rooms occupied/ rooms available
percentage of occupancy
front office
convention hotels
Psychocentric
43. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
functions of a hotel
Allocentric
Psychocentric
most common reasons to travel
44. When money must be spent outside the community for goods available within the community
leakage
international organizations
fifth age of tourism
rack rate
45. Rise by 8% annualy - increased gov recognition - bilateral treaties -
vacation ownership
tremont house
leakage
tourism trends
46. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
travel agencies
airport hotels
tremont house
PMS
47. 12% of all hotel rooms - avg room rate is $48 -
AAA
disadvantages for franchisee
ADR
economy/budget hotels
48. Enhance guest services - ADR - VIPS - market mix
excursionist
city hotel
front office manager
third age of tourism
49. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
international organizations
mobile travel guide
most common reasons to travel
5 star hotel?
50. Internet- shopping and planning
domestic orgnizations
ixth age of tourism
multiplier effect
international organizations