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Test your basic knowledge |
Introduction To Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Buying more then 1 hotel chain in the same level
convention hotels
management contract
franchising
horozontal integration
2. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year
tourism
tremont house
airport hotels
tourism trends
3. Leadership of people - equipment - and supplies - Cleanliness and servicing the guest rooms and public areas - Operating the department according to financial guidelines - Keeping records
visitor
5 star hotel?
multiplier effect
Executive housekeeper duties
4. Rapid company expansion - uses franchisee's money - franchisor origionated
ixth age of tourism
travel wholesalers
corporate travel managers
franchising
5. Prominent in 1950s easy access to roadways - park outside room
AAA
ADR
general manager
freeway hotels/motels
6. People who travel to a site and return the same day
excursionist
disadvantages for franchisor
classifying hotels
ixth age of tourism
7. Began from rail travel - captured clientele - unique food - diverse marketing mix
travel agencies
pineapple
resort hotels
benefits for franchisee
8. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners
fourth age of tourism
disadvantages for franchisor
functions of a hotel
disadvantages for franchisee
9. Boston 1829
PMS
vertical integration
benefits for franchisee
tremont house
10. American automobile associations diamond award - rating service
most common reasons to travel
AAA
uniformed service
disadvantages for franchisee
11. Owner- financial responsibility - management company- operational responsibility - fee structure
city hotel
management contract
Psychocentric
luxury
12. New money spent bu tourists is then respent by hotels and resturaunts in the community for goods and services
multiplier effect
benefits for franchisor
fifth age of tourism
disadvantages for franchisor
13. Public branch technique - Profit center - Includes many types of communication
5 star hotel?
uniformed service
city center hotels
Communications or PBX
14. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders
REIT
rail travel
full service
benefits for franchisor
15. Of a minority of tourists - adventurous - outgoing - self-confident - independent - needing little tourist infrastructure.
Allocentric
tremont house
most common reasons to travel
fifth age of tourism
16. Traveling public for business or leisure - signature resturant
city center hotels
travel agencies
most common reasons to travel
rack rate
17. 12% of all hotel rooms - avg room rate is $48 -
airtime travel
first age of tourism
tourism
economy/budget hotels
18. People who visit a country other than where they reside
airport hotels
visitor
vacation ownership
Psychocentric
19. Cruise ships - increased 800% - under foreign flags - the love boat
seventh age of tourism
rail travel
fifth age of tourism
general manager
20. Air travel - 1903 wright brothers - first scheduled in 1915 - free market 1978
Communications or PBX
benefits for franchisee
fourth age of tourism
Psychocentric
21. Five star award
AAA
mobile travel guide
full service
front office manager
22. Best available rate - avg
city center hotels
luxury
AAA
BAR
23. USTTA- united states travel and tourism administration - state offices - city offices
tourism trends
highway travel
front office
domestic orgnizations
24. Rise by 8% annualy - increased gov recognition - bilateral treaties -
pineapple
vertical integration
corporate travel managers
tourism trends
25. LEISURE- will increase because of longer life - working hrs - early retirement -ease of travel - business - other
ixth age of tourism
airtime travel
most common reasons to travel
city hotel
26. Location - services - market price
management contract
classifying hotels
disadvantages for franchisor
freeway hotels/motels
27. Space tourism
seventh age of tourism
tourism trends
benefits for franchisor
airtime travel
28. Railway age - first built in 1830 - 1869-transcontinental travel
second age of tourism
benefits for franchisor
Psychocentric
domestic orgnizations
29. Internet- shopping and planning
ixth age of tourism
domestic orgnizations
ADR
fifth age of tourism
30. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms
uniformed service
rack rate
third age of tourism
travel agencies
31. Europe looks at amenities - no service in US - agreement to use eurpean perameters
PMS
fourth age of tourism
5 star hotel?
ADR
32. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking
PMS
airport hotels
excursionist
franchising
33. Large groups - 500+ rooms - banquet areas
classifying hotels
BAR
convention hotels
ADR
34. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization
freeway hotels/motels
international organizations
ADR
luxury
35. Works in large corporation - called meeting planner
resort hotels
PMS
corporate travel managers
franchising
36. Business rate
international organizations
Psychocentric
corporate
excursionist
37. Business oriented - multiple food/bev outlets - meeting andconv services - chains
first age of tourism
general manager
full service
multiplier effect
38. Need to be careful in selection - difficult to maintain control of standards
disadvantages for franchisor
concierge
resort hotels
Executive housekeeper duties
39. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards
disadvantages for franchisee
Communications or PBX
domestic orgnizations
visitor
40. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites
tourism
most common reasons to travel
management contract
vertical integration
41. Revenue per available room = total rooms revenue/ total rooms available
fourth age of tourism
second age of tourism
REVPAR
pineapple
42. Middle person - make commisions
AAA
concierge
most common reasons to travel
travel agencies
43. 1st hotel - 1794 - nyc
percentage of occupancy
travel agencies
vacation ownership
city hotel
44. Cheif operating officer
concierge
pineapple
general manager
vertical integration
45. Symbolic of welcome - friendship - and hospitality
seventh age of tourism
pineapple
vacation ownership
tourism trends
46. Rooms occupied/ rooms available
corporate travel managers
percentage of occupancy
classifying hotels
airtime travel
47. Resort properties
rail travel
AAA
franchising
freeway hotels/motels
48. Highest rate - max anyone would pay
percentage of occupancy
airport hotels
rack rate
visitor
49. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred
Communications or PBX
ixth age of tourism
concierge
functions of a hotel
50. Automobile - production 1891 200million today
first age of tourism
resort hotels
general manager
third age of tourism