Test your basic knowledge |

Introduction To Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Middle person - make commisions






2. Property management systems Computer based applications - Reservations management - Rooms management - Guest account management - General management - Human resources does not have access






3. Public branch technique - Profit center - Includes many types of communication






4. Began from rail travel - captured clientele - unique food - diverse marketing mix






5. Compaines meeting the needs of several types of guests based on price - facilities - and amenitites






6. 12% of all hotel rooms - avg room rate is $48 -






7. Buying more then 1 hotel chain in the same level






8. Business oriented - multiple food/bev outlets - meeting andconv services - chains






9. Real estate investment trust - 1960s - do not pay corporate income tax - must distribute 95% of income to shareholders






10. Bell captain or guest services manager. Door attendants-Hotel's unofficial greeters. Bell persons- Escort guests to their rooms






11. Five star award






12. Best available rate - avg






13. Works in large corporation - called meeting planner






14. Fastest growing. time share(purchasor uses specific period of year) vacation (purchase to use facility)






15. Tourists who like things being planned and they are afraid to take risks - they oftenly travel to places they are familiar with






16. Europe looks at amenities - no service in US - agreement to use eurpean perameters






17. Rooms occupied/ rooms available






18. Space tourism






19. Comprises activities of people traveling to and staying in places outside their usual environment no more than one consecutive year - 30 miles from residence - stays more than one night and less than one year






20. People who travel to a site and return the same day






21. Rapid company expansion - uses franchisee's money - franchisor origionated






22. Highest rate - max anyone would pay






23. Lodging accomodations - revenue centers - cost centers - serve and enrich society - profit owners






24. Increased market share/recognition - up front fees






25. Part of guest/uniformed services - Elevate properties marketable value - luxury hotel - Unique requests - Knowledge of city - Several language preferred






26. Symbolic of welcome - friendship - and hospitality






27. Large groups - 500+ rooms - banquet areas






28. Total rooms revenue/ total number of rooms sold






29. Motels






30. Lack of operational power - large fees - central res 17-26% - must meet franchisor's standards






31. Business rate






32. Owner- financial responsibility - management company- operational responsibility - fee structure






33. Need to be careful in selection - difficult to maintain control of standards






34. USTTA- united states travel and tourism administration - state offices - city offices






35. Cheif operating officer






36. High occupancy - all kinds of travelers - full service 200-600 rooms - free shuttle - economy parking






37. WTO- world trade organization - IATA- international air transportation association - ICAO- international civil aviation organization






38. Consolidates services - airlines - tours - sold to public






39. Revenue per available room = total rooms revenue/ total rooms available






40. Set of plans - nat'l advertising - centralized reservation system - participation in volume purchasing discounts - listing in frachisors directory






41. Traveling public for business or leisure - signature resturant






42. Finest accomodations - concierge - 24 hr room service






43. Prominent in 1950s easy access to roadways - park outside room






44. Enhance guest services - ADR - VIPS - market mix






45. Rise by 8% annualy - increased gov recognition - bilateral treaties -






46. American automobile associations diamond award - rating service






47. Location - services - market price






48. People who visit a country other than where they reside






49. Resort properties






50. 1st hotel - 1794 - nyc