Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Config Item (CI)?






2. What are the components of value?






3. Define Patterns of Business Activity (PBA)?






4. What are Retired Services?






5. What is the purpose of Change Management?






6. Detail the Service Owner's repsonsibility.






7. What is the objective of Service Strategy






8. What is ITIL?






9. What are the objectives of Incident Management?






10. KEDB






11. What are the Capacity Sun- Processes?






12. What are the objectives of Request Fulfillment?






13. What is the Definitive Media Library?

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14. Describe the Service Catalogue Management process.






15. What is an incident?






16. What is Vital Business Functions?






17. Detail the Process Owner's responsibilities






18. What are the two primary elements of value?






19. What are the objectives of the Change Management Process?

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20. What is the scope of the Service Asset & Config Management (SACM) process?






21. What is the scope of the Release & Deployment Management process?






22. BIA






23. What are the options of organizational structures of a service desk?






24. What are the layers of the Configuration Management System (CMS)?






25. What is Remediation Planning?






26. What is Wisdom?






27. What are the objectives of the Transition Planning & Support process?






28. What does a process do?






29. What is the Capacity Plan?






30. What does the service desk do??






31. What is the content of a Business Case?






32. What is a Service Pipeline?






33. How is risk measured?






34. What is the purpose of Problem Management?






35. What is the Configuration Management System (CMS)?

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36. What is Value?

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37. What is the business value of the service desk?






38. VBF






39. What are four Service Level Agreement Frameworks??






40. What is a known error?






41. What is the purpose of ITIL Complementatry Guidance?






42. RACI






43. What are the objectives of technical management?

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44. What is the purpose of IT Operations Management?






45. What are the two types of Service Catalogues?






46. What is the Service Design phase?






47. Volume/Phase 3: Service Transition - What is it?






48. What are the supplier categories??






49. What is a Process?






50. What is a Business Case?