Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should an incident model include??






2. Facilities Management






3. What are the five Service Operation processes?






4. When do you conduct a major problem review?






5. What is the UC?






6. What are examples of Config Items?






7. What is Change Advisory Board (CAB)?






8. What is the purpose of Service Transition?






9. What is a Service Pipeline?






10. What is the purpose of the supplier management process?






11. What do Change Models have?






12. How do you categorize an incident?






13. Shared Services Unit






14. What is a Capability?






15. What is a major incident?






16. Describe the Supplier Management process.






17. What interfacing processes are associated with Incident Management??






18. When is the Service Design Package created or edited?






19. Who should the Information Security Policy be communicated to?






20. External Service Provider






21. What is the purpose of the Design Coordination process?






22. What characteristics does a process have?






23. What are the phases of the ITIL Service Lifecycle?






24. What is IT Service Management?






25. What are the components of the ITIL framework?






26. What are the objectives of the seven steps to improvement?






27. Volume/Phase 4: Service Operation - What is it?






28. Detail the Service Owner's repsonsibility.






29. What are the objectives of Application Management?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. What topics are covered in Service Strategy?






31. What processes are related to of Service Operation??






32. What is the scope of Incident Management?






33. CSF






34. TCO






35. Detail the Process Manager's responsibilities






36. What is the definition of Service Level Requirements?






37. CMDB






38. What are Retired Services?






39. What is the Process Practitioner's responsibility?






40. Where is a role defined?






41. What two processes is Problem Management made up of?






42. RACI






43. What is Warranty?






44. ROI






45. What actvities does Business Relationship Management Activities refer to?






46. What are the objectives of the Transition Planning & Support process?






47. KPI






48. What is the purpose of Business Relationship Management??






49. DML






50. What is a Service?