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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What interfacing processes are associated with Incident Management??

2. Facilities Management

3. SLM

4. Technical and Application Management are involved in ___________________

5. What is the UC?

6. Volume/Phase 3: Service Transition - What is it?

7. Who should the Information Security Policy be communicated to?

8. What is a Function?

9. Volume/Phase 4: Service Operation - What is it?

10. What processes interfaces with Problem Management?

11. A workload profile is also referred to as?

12. What is a Change Proposal?

13. ECAB

14. CI

15. What is Change Advisory Board (CAB)?

16. What is the purpose of the Design Coordination process?

17. What are the objectives of the Knowledge Management process??


19. What is the scope of Service Strategy??

20. What drives service design?

21. CSF

22. What is the purpose of Event Management?

23. Describe the Design Coordination process.

24. What are the supplier categories??

25. What is Information?

26. What are the objectives of IT Operations Management?

27. What are the Incident Management activities??

28. What is Warranty?

29. What is the Service Level Agreement?

30. BIA

31. VBF

32. What Service Transition processes primarily support the Service Transition phase?

33. What is the definition of Service Level Requirements?

34. What processes are related to of Service Operation??

35. ICT

36. What is the purpose of ITIL Complementatry Guidance?

37. TCO

38. What is the role of Application Management?

39. What are the objectives of Incident Management?

40. What is an Outcome?

41. What is the scope of the Service Level Management process?

42. What does a Service Strategy define??

43. ITSM

44. What are the objectives of the Capacity Management process?

45. What is a Config Item (CI)?

46. What is the purpose of Service Operation?

47. What is a workaround?

48. What is the scope of Access Management?

49. What is the purpose of the IT Service Continuity Management (ITSCM) process?

50. What are the objectives of the service desk??