Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the business value of Continual Service Improvement?






2. What is the scope of Access Management?






3. What is the purpose of the even steps to improvement?






4. What is a Service Catalogue?






5. Describe the Availability Management process.






6. What does a Service Strategy define??






7. What are the objectives of the seven steps to improvement?






8. What is Remediation Planning?






9. What are the objectives of the Service Design phase?






10. What processes are related to of Service Operation??






11. What are the the 4 P's in Service Design?






12. What is the purpose of Access Management?






13. What processes interfaces with Problem Management?






14. What is a basline measurement?






15. What is a Process?






16. What is the purpose of Service Design??






17. What is the Definitive Media Library?

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18. What communication is part of Service Operation?






19. What is the business value of Service Transition?






20. What is the objective of Service Strategy






21. What is Utility?






22. What is the purpose of Request Fulfillment?

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23. What are the 4 levels of service provision expectations?

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24. What are the objectives of Availability Management process?






25. What are the processes related to Service Design?






26. When do you conduct a major problem review?






27. What is the business value of Service Operation?






28. VOI






29. Volume/Phase 5: Continual Service Improvement (CSI) - What is it?






30. What does a process do?






31. CSF






32. What is the scope of Service Strategy??

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33. What is the purpose of the supplier management process?






34. What is risk?






35. What is the Process Practitioner's responsibility?






36. What are examples of Config Items?






37. What are the activities associated with Problem Management?






38. Describe the Supplier Management process.






39. What is a Business Continuity Plan?






40. What does a Release Policy include?






41. What is the scope of the Knowledge Management process?






42. What are the objectives of Event Management?






43. What are the objectives of the Capacity Management process?






44. What is the business value of the service desk?






45. ROI






46. What is the purpose of the IT Service Continuity Management (ITSCM) process?






47. What are the five Service Operation processes?






48. UC






49. What is a Service Request?






50. What is an IT Service?