Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the scope of the Service Level Management process?






2. BCP






3. What is Change?






4. What is ITIL?






5. What is the configuration baseline?






6. What are some Service Level Management Activities?






7. Resources are _____






8. What is IT Service Management?






9. What are the objectives of Request Fulfillment?






10. What is the Definitive Media Library?

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11. Describe the Supplier Management process.






12. Why is ITIL successful?






13. CMDB






14. What is Knowledge?






15. What is the definition of Service Improvement Plan?






16. What is the CSI approach?

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17. What is the scope of Service Strategy??

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18. ICT






19. ITIL






20. What is a Process?






21. What is a basline measurement?






22. What are the supplier categories??






23. What is a Business Continuity Plan?






24. What is an incident?






25. IT Ops and Application Management are involved in _____________________






26. SLM






27. VOI






28. What are the objectives of Problem Management?






29. What characteristics does a process have?






30. What are the Change Types?






31. What are the objectives of the Service Asset & Config Management (SACM) process??

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32. What is a Process Owner's responsibility?






33. What are KPI's?






34. What Service Transition processes primarily support the Service Transition phase?






35. What is a Capability?






36. How do you prioritize an incident?






37. RFC






38. What are the two primary elements of value?






39. What is the purpose of Service Design??






40. What is a Change Proposal?






41. What is the scope of Access Management?






42. What are CSF's?






43. What drives service design?






44. What are the objectives of Continual Service Improvement??






45. Detail the Service Owner's repsonsibility.






46. What are the objectives of Application Management?

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47. What are the objectives of the Service Design phase?






48. What does a Release Policy include?






49. What is Wisdom?






50. What interfacing processes are associated with Incident Management??