Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the objectives of the Change Management Process?






2. Detail the Process Owner's responsibilities






3. Describe the Design Coordination process.






4. What is the purpose of Service Operation?






5. What are the processes related to Service Design?






6. What is a Process?






7. What is Change Advisory Board (CAB)?






8. What are the objectives of the Service Design phase?






9. What is Utility?






10. RACI






11. What are the five stages of the Service Lifecycle?






12. What does a process do?






13. KPI






14. What is the purpose of the even steps to improvement?






15. Who owns an incident?






16. UC






17. What are the design constraints for a service?






18. Where is a role defined?






19. What are the two types of Service Catalogues?






20. CI






21. What are Change Management Activities?






22. What is the Information Security Policy?






23. What is the Configuration Management System (CMS)?






24. What is Change?






25. Volume/Phase 4: Service Operation - What is it?






26. BIA






27. What is technical management?






28. Describe the IT Service Continuity Management process.






29. Describe Time Scales of Incident Management






30. What are the objectives of Availability Management process?






31. What should an incident model include??






32. What is the Organization Level Agreement?






33. What is availability?






34. What is the scope of Service Strategy??






35. SKMS






36. What is the Known Error Database (KEDB)?






37. What are the Capacity Sun- Processes?






38. What is the scope of the Transition Planning & Support process?






39. ROI






40. What do Change Models have?






41. What is the relationship between Incidents and Problems?






42. What is the purpose of Incident Management?






43. What is the purpose of ITIL Complementatry Guidance?






44. What is the definition of Service Level Requirements?






45. What is the scope of the Service Design phase?






46. What is ITIL?






47. What are the three types of Service Providers??






48. What topics are covered in Service Strategy?






49. What is the UC?






50. What are the objectives of Incident Management?