Test your basic knowledge |

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Facilities Management

2. What is the purpose of Service Operation?

3. What is a Service Pipeline?

4. What is the Snapshot?

5. What are the components of value?

6. What is the purpose of Service Catalogue Management?

7. What is the business value of Service Operation?

8. Who are the Key Stakeholders?

9. Who owns an incident?

10. What is Service Management?

11. What is the scope of Problem Management?

12. What is the definition of a Service Level Agreement Monitoring Chart?

13. What is Vital Business Functions?

14. What is the scope of Service Transition?

15. What are the phases of Release & Deployment?

16. What is the scope of Availability Management process?

17. Volume/Phase 3: Service Transition - What is it?

18. What is Data?

19. What is risk?

20. What are the ITSCM process activities??

21. What two processes is Problem Management made up of?

22. What is the purpose of Business Relationship Management??

23. SLM

24. What are the phases of the ITIL Service Lifecycle?

25. What are the objectives of the Capacity Management process?

26. What is the purpose of Access Management?

27. What is the Information Security Policy?

28. What is a Process?

29. What are the ISM concepts?

30. CAM

31. What processes does Financial Management include?

32. RACI

33. What is technical management?

34. Why is automation of technology and architecture beneficial?

35. What is a benefit of a RACI matrix?

36. CSI

37. What is stored in the Service Knowledge Management System (SKMS)??

38. How do you escalate an incident?

39. What is the Business Value of Service Design?

40. SACM

41. What are the objectives of Service Transition?

42. What is a Function?

43. What is the Capacity Plan?

44. What is the RACI matrix?

45. ECAB

46. ITSM

47. What are the five Service Operation processes?

48. What are the two primary elements of value?

49. What is the purpose of Continual Service Improvement?

50. IT Ops and Application Management are involved in _____________________