Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of the supplier management process?






2. SPOC






3. What are two levels of availability?






4. What is the purpose of Application Management?






5. What are two availability management activities?






6. What is the purpose of the Information Security Management (ISM) process?

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7. CSF






8. What is the purpose of IT Operations Management?






9. What is ITIL?






10. What is Vital Business Functions?






11. When do you conduct a major problem review?






12. CMDB






13. What is the role of Application Management?






14. What is technical management?






15. What is the Process Practitioner's responsibility?






16. What are the ITSCM process activities??






17. What is a Problem Model??






18. What is the purpose of Business Relationship Management??






19. What is the scope of Service Operation??






20. How do you categorize an incident?






21. What are three types of events?

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22. What are the layers of the Configuration Management System (CMS)?






23. What are the objectives of Problem Management?






24. What is the purpose of Service Operation?






25. What is a Process?






26. CMS






27. What are the processes related to Service Design?






28. What is the Business Value of Service Design?






29. What is the scope of Incident Management?






30. What are examples of Config Items?






31. What are the objectives of the service desk??






32. What are the components of IT Operations Management?






33. What is the purpose of the Design Coordination process?






34. What is the purpose of the Capacity Management process?






35. What is the scope of the Service Design phase?






36. SLM






37. What are the objectives of Access Management?






38. What are the two types of Service Catalogues?






39. What are the phases of the ITIL Service Lifecycle?






40. What is a Change Proposal?






41. What is a Service Pipeline?






42. What are two kinds of IT Services?






43. What are Retired Services?






44. BCP






45. What is the UC?






46. What are the objectives of Application Management?

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47. What is the content of a Business Case?






48. What is the RACI matrix?






49. What does process definitions describe??






50. What is the scope of the seven steps to improvement?