Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Service Operation?






2. What are the objectives of the Release & Deployment Management process?






3. A workload profile is also referred to as?






4. ICT






5. What are the Service Transition processes??






6. What is the scope of Problem Management?






7. A capability is an _________________






8. What is Service Assets?






9. What is Remediation Planning?






10. What is Vital Business Functions?






11. What is a major incident?






12. What is the purpose of Access Management?






13. What does a Service Strategy define??






14. What are the two views of the Service Catalogue?






15. Define Patterns of Business Activity (PBA)?






16. What is Warranty?






17. What is the definition of a Service Review?






18. What are the four Service Operation functions?






19. What are the basic concepts of Access Management?






20. What are the ITSCM process activities??






21. What are the five stages of the Service Lifecycle?






22. BIA






23. Who are the Key Stakeholders?






24. ROI






25. What actvities does Business Relationship Management Activities refer to?






26. What are two levels of availability?






27. What is a Role?






28. Detail the Process Manager's responsibilities






29. What are the objectives of the Transition Planning & Support process?






30. What are the components of value?






31. What is the scope of Continual Service Improvement??






32. KPI






33. What are the 4 levels of service provision expectations?






34. What are the Service Strategy processes and functions?






35. What is the Service Owner's responsibility?






36. What are the Incident Management activities??






37. What is the content of a Business Case?






38. What is Utility?






39. What is risk?






40. What is the purpose of the Information Security Management (ISM) process?






41. Internal Service Provider






42. What are the objectives of Service Operation?






43. What is the purpose of Change Management?






44. Describe Time Scales of Incident Management






45. What is Service Management?






46. What processes does Financial Management include?






47. What should Major Problem Review focus on?






48. What are the components of IT Operations Management?






49. What is Information?






50. What is the definition of Service Level Requirements?