Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What characteristics does a process have?






2. What processes are related to of Service Operation??






3. Why is automation of technology and architecture beneficial?






4. What are the objectives of Problem Management?






5. What are two availability management activities?






6. What is a Service?






7. What is the purpose of the Service Asset & Config Management (SACM) process?






8. What are the Service Strategy processes and functions?






9. What is the scope of the Knowledge Management process?






10. Detail the Service Owner's repsonsibility.






11. What are the two views of the Service Catalogue?






12. What is an Event?






13. What are the three types of services?






14. How is the Service Design Package used?






15. What is Knowledge?






16. Facilities Management






17. What is the content of a Business Case?






18. What is the purpose of the IT Service Continuity Management (ITSCM) process?






19. What is a Capability?






20. What is Data?






21. What are the objectives of Application Management?

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22. What is the scope of the Service Level Management process?






23. What are the ITSCM process activities??






24. SKMS






25. What is Utility?






26. What is the purpose of the Transition Planning & Support process?






27. How do you categorize an incident?






28. KEDB






29. How do you escalate an incident?






30. What is an Outcome?






31. What are the objectives of the Transition Planning & Support process?






32. What is the scope of the Service Asset & Config Management (SACM) process?






33. What are three types of events?

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34. What is risk?






35. What are the technical management groups?






36. What is the purpose of Event Management?






37. What is a Function?






38. What Service Transition processes support all lifecycle phases?






39. How can the impact of risk be measured?






40. What are the objectives of the Service Level Management process?






41. What does a process do?






42. What is the purpose of Service Strategy?

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43. What is Business Value?






44. What processes interfaces with Problem Management?






45. What is the Organization Level Agreement?






46. What is the purpose of the Knowledge Management process?






47. What are the the 4 P's in Service Design?






48. What are the 4 P's in Service Design used for?






49. What is the purpose of ITIL Core Publications?






50. It's part of the SKMS (service knowledge management system)