Test your basic knowledge |

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the objectives of Application Management?

2. Detail the Service Owner's repsonsibility.

3. What is a Role?

4. What is the scope of Availability Management process?

5. What is ITIL?

6. Describe the Capacity Management process.

7. What is a Capability?

8. What are the components of IT Operations Management?

9. CAB

10. What does a Service Strategy define??

11. A capability is an _________________

12. What is the purpose of the Service Asset & Config Management (SACM) process?

13. Technical and Application Management are involved in ___________________

14. What is the Configuration Management System (CMS)?

15. How do you categorize an incident?

16. CSI

17. What characteristics does a process have?

18. What is the purpose of Request Fulfillment?

19. What do Change Models have?

20. What Service Transition processes primarily support the Service Transition phase?

21. What is the Capacity Plan?

22. What is the purpose of Access Management?

23. Why is automation of technology and architecture beneficial?

24. What should an incident model include??

25. What actvities does Business Relationship Management Activities refer to?

26. What are CSF's?

27. What are the objectives of the seven steps to improvement?

28. SKMS

29. What are the two primary elements of value?

30. What is technical management?

31. ICT

32. What is Wisdom?

33. What are two levels of availability?

34. What is the purpose of Availability Management process?

35. Internal Service Provider

36. What are the Service Transition processes??

37. What interfacing processes are associated with Incident Management??

38. What influences the expected service?

39. What is the purpose of the Information Security Management (ISM) process?

40. What is the purpose of Application Management?

41. What are two kinds of IT Services?

42. What is the Snapshot?

43. IT Ops and Application Management are involved in _____________________

44. What is the purpose of the supplier management process?

45. What is the content of a Business Case?

46. What is the purpose of Service Operation?

47. OLA

48. How do you escalate an incident?

49. Why do organizations use ITIL?

50. What is a problem?