Test your basic knowledge |

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the scope of Continual Service Improvement??

2. What is the UC?

3. What is a Function?

4. What is the CSI register?

5. SLA

6. What is the purpose of Access Management?

7. What is the Information Security Policy?

8. What is a Config Item (CI)?

9. Detail the Process Manager's responsibilities

10. Volume/Phase 5: Continual Service Improvement (CSI) - What is it?

11. What should an incident model include??

12. Who owns an incident?

13. What are the Service Operation Functions??

14. What are the processes related to Service Design?

15. What is Request for Change (RFC)?

16. BCP

17. Why is ITIL successful?

18. What communication is part of Service Operation?

19. How do services facilitate outcomes?

20. What is Change Advisory Board (CAB)?

21. What is the Configuration Management System (CMS)?

22. What is the scope of the Knowledge Management process?

23. What are the layers of the Configuration Management System (CMS)?

24. What are the five Service Operation processes?

25. What is Wisdom?

26. What is the Business Value of Service Strategy?

27. What is the Organization Level Agreement?

28. What are the objectives of technical management?

29. What is Service Assets?

30. How do you escalate an incident?

31. What is the purpose of Service Design??

32. Describe the IT Service Continuity Management process.

33. ITIL

34. ECAB

35. What is the purpose of ITIL Core Publications?

36. What is a Problem Model??

37. Describe the Supplier Management process.

38. What is the Service Design phase?

39. DML

40. What is a major incident?

41. What are the three types of Service Providers??

42. RFC

43. What is the business value of Continual Service Improvement?

44. What is Value?

45. What does the service desk do??

46. What is the purpose of Availability Management process?

47. Describe the Design Coordination process.

48. Describe the Information Security Management process.

49. SLM

50. What is the Process Practitioner's responsibility?