Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of the IT Service Continuity Management (ITSCM) process?






2. Name the characteristics of value






3. Facilities Management






4. What are the Incident Management activities??






5. What is the relationship between Incidents and Problems?






6. What is the scope of the Service Design phase?






7. What is the Deming Cycle?






8. What is Service Assets?






9. What influences the expected service?






10. What are the objectives of the Transition Planning & Support process?






11. What is the scope of the Release & Deployment Management process?






12. What are the ITSCM process activities??






13. What is technical management?






14. What is the purpose of the Capacity Management process?






15. What are CSF's?






16. What does a Release Policy include?






17. What is the scope of the Service Level Management process?






18. CMDB






19. What interfacing processes are associated with Incident Management??






20. What is a Service Request?






21. What is a Function?






22. What is the purpose of Business Relationship Management??






23. When do you conduct a major problem review?






24. What is a Change Proposal?






25. What is the Snapshot?






26. What are the objectives of Service Operation?






27. ITIL






28. What is Value?

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29. What are the Service Transition processes??






30. What is a Resource?






31. What is a Service Catalogue?






32. What is Utility?






33. What is the purpose of Service Strategy?

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34. ICT






35. What is an Alert?






36. CI






37. BCM






38. DIKW






39. What is the definition of a Service Review?






40. What is a benefit of a RACI matrix?






41. What processes does the Change Management process interface with?






42. What is the Service Owner's responsibility?






43. What is a known error?






44. What should Major Problem Review focus on?






45. How do you prioritize an incident?






46. What drives service design?






47. What is the purpose of Problem Management?






48. What are the objectives of the Knowledge Management process??






49. A workload profile is also referred to as?






50. Describe the Design Coordination process.