Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is Vital Business Functions?






2. KPI






3. What is the Business Value of Service Strategy?






4. What is the scope of the Service Asset & Config Management (SACM) process?






5. Describe the Design Coordination process.






6. What Service Transition processes support all lifecycle phases?






7. What are the two primary elements of value?






8. What is the scope of the Transition Planning & Support process?






9. What is a Function?






10. What are the components of the ITIL framework?






11. Why is ITIL successful?






12. What is the objective of Service Strategy






13. What are KPI's?






14. What is the Known Error Database (KEDB)?






15. Technical and Application Management are involved in ___________________






16. RFC






17. What is an Alert?






18. What is the scope of Incident Management?






19. How do you categorize an incident?






20. What are the phases of the ITIL Service Lifecycle?






21. What is the Information Security Policy?






22. What are the objectives of Request Fulfillment?






23. What is the scope of the Service Level Management process?






24. TCO






25. What is the purpose of Service Operation?






26. What is the business value of the service desk?






27. What is the purpose of Business Relationship Management??






28. What are the objectives of the Capacity Management process?






29. What processes are related to of Service Operation??






30. What are the objectives of Event Management?






31. When is the Service Design Package created or edited?






32. What is Service Management?






33. What is the Service Knowledge Management System (SKMS)?






34. What is the role of technical management?






35. What are the Service Operation Functions??






36. What is Service Assets?






37. What is a Business Continuity Plan?






38. What is the Service Owner's responsibility?






39. What is the configuration baseline?






40. What are the two types of Service Catalogues?






41. How do you prioritize an incident?






42. What are the ITSCM process activities??






43. Name the characteristics of value






44. What are the objectives of Service Operation?






45. What is Data?






46. Internal Service Provider






47. What is an Outcome?






48. Who should the Information Security Policy be communicated to?






49. What is an Event?






50. What is the Service Level Agreement?