Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Service Knowledge Management System (SKMS)?






2. What is the CSI register?






3. What is a known error?






4. What is Warranty?






5. What are the objectives of Availability Management process?






6. When do you conduct a major problem review?






7. What is the purpose of the IT Service Continuity Management (ITSCM) process?






8. What is Change Advisory Board (CAB)?






9. What is a Business Continuity Plan?






10. What are two levels of availability?






11. What is the scope of Incident Management?






12. CMDB






13. What Service Transition processes primarily support the Service Transition phase?






14. SKMS






15. CSI






16. What are three types of events?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


17. How is risk measured?






18. What are the objectives of Problem Management?






19. What is the scope of Service Transition?






20. What are the components of value?






21. Name the characteristics of value






22. What are the two types of customers?






23. What is the purpose of Access Management?






24. What is the content of a Business Case?






25. What are the objectives of the Transition Planning & Support process?






26. What is the Organization Level Agreement?






27. What are the three Service Design Agreements?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


28. UC






29. What are four Service Level Agreement Frameworks??






30. What are the objectives of the service desk??






31. What is a Service Request?






32. Volume/Phase 4: Service Operation - What is it?






33. What are the five stages of the Service Lifecycle?






34. What are the the 4 P's in Service Design?






35. What processes does Financial Management include?






36. Describe the Supplier Management process.






37. What two processes is Problem Management made up of?






38. CAM






39. ECAB






40. What are the five Service Operation processes?






41. What is the scope of Service Operation??






42. What is Emergency Change Advisory Board (ECAB)?






43. What is a Function?






44. How do you prioritize an incident?






45. What is a basline measurement?






46. What is the scope of the seven steps to improvement?






47. What is a Process?






48. ICT






49. Who should the Information Security Policy be communicated to?






50. What is Request for Change (RFC)?