Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Service Strategy?

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2. What is the purpose of Service Transition?






3. What are examples of Config Items?






4. What is the Service Owner's responsibility?






5. What is a Role?






6. What is the purpose of Service Operation?






7. What is the purpose of Business Relationship Management??






8. What are the 4 P's in Service Design used for?






9. What are the objectives of the seven steps to improvement?






10. ICT






11. What is the purpose of the Transition Planning & Support process?






12. What is the purpose of the Capacity Management process?






13. What are the options of organizational structures of a service desk?






14. What is the scope of Request Fulfillment?






15. CI






16. What should Major Problem Review focus on?






17. What actvities does Business Relationship Management Activities refer to?






18. What is a major incident?






19. What are the objectives of technical management?

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20. Who owns an incident?






21. What are the objectives of the Service Design phase?






22. What is a Function?






23. What is a Resource?






24. What is Value?

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25. What is the purpose of the Design Coordination process?






26. Internal Service Provider






27. What is the Known Error Database (KEDB)?






28. What is Business Value?






29. What are the objectives of the Service Asset & Config Management (SACM) process??

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30. What Service Transition processes support all lifecycle phases?






31. What are the phases of Release & Deployment?






32. What is the purpose of Availability Management process?






33. What is the business value of the service desk?






34. What are the objectives of Request Fulfillment?






35. What is a Process Owner's responsibility?






36. What is the content of a Business Case?






37. What is Request for Change (RFC)?






38. What is the purpose of Service Portfolio Management?






39. What are the basic concepts of Access Management?






40. What are the objectives of Service Transition?






41. How do you categorize an incident?






42. What is the Configuration Management System (CMS)?

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43. What is the scope of the Knowledge Management process?






44. Where is a role defined?






45. What is a Process?






46. Define Patterns of Business Activity (PBA)?






47. CMDB






48. What is Change?






49. What is the scope of the Service Design phase?






50. What is the scope of the seven steps to improvement?