Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the objectives of technical management?

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2. What is Utilitiy?

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3. What is the business value of the service desk?






4. What is Vital Business Functions?






5. What are the components of the ITIL framework?






6. CI






7. What types of metrics are there and what are they??

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8. What is the Service Owner's responsibility?






9. What processes interfaces with Problem Management?






10. What is an IT Service?






11. Why is automation of technology and architecture beneficial?






12. What is the purpose of the Design Coordination process?






13. What is the Service Level Agreement?






14. What is the scope of Request Fulfillment?






15. What is the purpose of Service Transition?






16. SLM






17. RFC






18. What are the two types of Service Catalogues?






19. What is the purpose of the supplier management process?






20. What are KPI's?






21. What should Major Problem Review focus on?






22. VBF






23. What is the purpose of ITIL Core Publications?






24. What is the scope of Availability Management process?






25. What is the purpose of the Capacity Management process?






26. ITIL






27. What is the purpose of Service Portfolio Management?






28. What is Knowledge?






29. What is the purpose of Business Impact Analysis (BISA?






30. What is the scope of the Service Level Management process?






31. What interfacing processes are associated with Incident Management??






32. What is an Outcome?






33. What is the CSI register?






34. How do services facilitate outcomes?






35. Internal Service Provider






36. What are the objectives of Request Fulfillment?






37. What is the objective of Service Strategy






38. Detail the Service Owner's repsonsibility.






39. Where is a role defined?






40. What is ITIL?






41. Resources are _____






42. What is the purpose of Problem Management?






43. What is the content of a Business Case?






44. Who should the Information Security Policy be communicated to?






45. What is a Process?






46. Volume/Phase 5: Continual Service Improvement (CSI) - What is it?






47. What is the CSI approach?

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48. SCMIS






49. What is the role of technical management?






50. When do you conduct a major problem review?