Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CSF






2. What is a Service Portfolio?






3. What interfacing processes are associated with Incident Management??






4. What is the scope of Continual Service Improvement??






5. What is the scope of the Knowledge Management process?






6. What are two levels of availability?






7. What is the Capacity Plan?






8. BCM






9. What is the definition of a Service Review?






10. What is the purpose of Event Management?






11. Volume/Phase 4: Service Operation - What is it?






12. Describe the Information Security Management process.






13. What are the Capacity Sun- Processes?






14. What is the Business Value of Service Strategy?






15. What is the UC?






16. What is the purpose of the even steps to improvement?






17. What are the three types of services?






18. Describe the Availability Management process.






19. What is the purpose of Problem Management?






20. What does a process do?






21. What are the objectives of IT Operations Management?






22. What are the three types of Service Providers??






23. What is availability?






24. What are the design constraints for a service?






25. VOI






26. SPOC






27. SCMIS






28. What is the role of Application Management?






29. What does the service desk do??






30. What is the purpose of the IT Service Continuity Management (ITSCM) process?






31. Who are the Key Stakeholders?






32. What are the five Service Operation processes?






33. When is the Service Design Package created or edited?






34. What is a Business Case?






35. What are the 4 P's in Service Design used for?






36. What are the options of organizational structures of a service desk?






37. What is the scope of Availability Management process?






38. What is the Organization Level Agreement?






39. What is Utility?






40. What is an Alert?






41. RACI






42. VBF






43. What are the objectives of the Change Management Process?

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44. TCO






45. What processes are related to of Service Operation??






46. What is a Role?






47. What is the Business Value of Service Design?






48. What is a Capability?






49. What is the purpose of the Information Security Management (ISM) process?

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50. What is the Service Design phase?