Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describe the Design Coordination process.






2. What is the purpose of the even steps to improvement?






3. RFC






4. What is the scope of Request Fulfillment?






5. What are the Service Strategy processes and functions?






6. What is IT Service Management?






7. What are two kinds of IT Services?






8. Why do organizations use ITIL?






9. What are the the 4 P's in Service Design?






10. Detail the Service Owner's repsonsibility.






11. What is Knowledge?






12. What is the purpose of the supplier management process?






13. What are the objectives of Availability Management process?






14. What are the objectives of the Service Asset & Config Management (SACM) process??

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15. What Service Transition processes primarily support the Service Transition phase?






16. What is the purpose of Availability Management process?






17. What is the purpose of the Transition Planning & Support process?






18. What is the purpose of Service Strategy?

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19. What are the five Service Operation processes?






20. What is the objective of Service Strategy






21. Who should the Information Security Policy be communicated to?






22. What drives service design?






23. What is the business value of Service Operation?






24. It's part of the SKMS (service knowledge management system)






25. RACI






26. How do you categorize an incident?






27. What is the scope of Event Management?

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28. What is Warranty?






29. What types of metrics are there and what are they??

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30. BCP






31. What is the purpose of the Capacity Management process?






32. What processes are related to of Service Operation??






33. Who are the Key Stakeholders?






34. What is an Outcome?






35. What are the objectives of the Transition Planning & Support process?






36. What processes interfaces with Problem Management?






37. What is an IT Service?






38. What is the scope of Availability Management process?






39. What are the Capacity Sun- Processes?






40. What is the purpose of Incident Management?






41. Shared Services Unit






42. Describe the Service Level Management process.






43. What influences the expected service?






44. What is the purpose of Service Operation?






45. What are examples of Config Items?






46. Describe the Capacity Management process.






47. What is the Snapshot?






48. What are the three types of Service Providers??






49. What are the objectives of the Capacity Management process?






50. What are the objectives of Request Fulfillment?