Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Process Owner's responsibility?






2. What are the objectives of Access Management?






3. What is the scope of the Service Design phase?






4. What is Change Advisory Board (CAB)?






5. What is the purpose of the Capacity Management process?






6. OLA






7. What is the Service Owner's responsibility?






8. What does a Release Policy include?






9. What is the Information Security Policy?

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10. ROI






11. What is the purpose of the Release & Deployment Management process?






12. What are the two primary elements of value?






13. RFC






14. What are examples of Config Items?






15. What Service Transition processes support all lifecycle phases?






16. What are the Service Strategy processes and functions?






17. What are the Service Transition processes??






18. UC






19. A workload profile is also referred to as?






20. What interfacing processes are associated with Incident Management??






21. Facilities Management






22. What is a Role?






23. What are the objectives of the Transition Planning & Support process?






24. What are the objectives of the Service Design phase?






25. What are the five aspects of Service Design?






26. What is a Business Case?






27. What is the business value of Service Transition?






28. How is the Service Design Package used?






29. What Service Transition processes primarily support the Service Transition phase?






30. A capability is an _________________






31. What are the objectives of Continual Service Improvement??






32. Why is automation of technology and architecture beneficial?






33. DML






34. What drives service design?






35. What is Change?






36. What do Change Models have?






37. How do you categorize an incident?






38. Why do organizations use ITIL?






39. What does the service desk do??






40. What are the objectives of the Service Level Management process?






41. What is Information?






42. What levels are baselines established at?

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43. CMDB






44. What are the five stages of the Service Lifecycle?






45. CAB






46. What is Value?

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47. What processes does the Change Management process interface with?






48. SLM






49. What is the purpose of Event Management?






50. What is the scope of Incident Management?