Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Request Fulfillment?






2. What are the objectives of the Service Asset & Config Management (SACM) process??






3. What is the definition of a Service Level Agreement Monitoring Chart?






4. What drives service design?






5. How do you categorize an incident?






6. What is the purpose of Service Catalogue Management?






7. What is the purpose of the IT Service Continuity Management (ITSCM) process?






8. What are the five Service Operation processes?






9. What is the purpose of the supplier management process?






10. What is Vital Business Functions?






11. What is the scope of the Capacity Management process?






12. What are the five aspects of Service Design?






13. What is Change?






14. What is a Change Proposal?






15. Facilities Management






16. ECAB






17. What processes interfaces with Problem Management?






18. Describe the Availability Management process.






19. Detail the Process Owner's responsibilities






20. What is the purpose of Service Strategy?






21. What is the scope of Service Transition?






22. What are the Incident Management activities??






23. IT Ops and Application Management are involved in _____________________






24. CAB






25. What are the Service Strategy processes and functions?






26. What is risk?






27. What are two availability management activities?






28. What is the CSI approach?






29. What are four Service Level Agreement Frameworks??






30. What are the components of the ITIL framework?






31. What are the objectives of Availability Management process?






32. What is the purpose of ITIL Complementatry Guidance?






33. What are the objectives of the Change Management Process?






34. What are the objectives of the Release & Deployment Management process?






35. What is the Known Error Database (KEDB)?






36. What are the three Service Design Agreements?






37. What types of metrics are there and what are they??






38. What are the objectives of Event Management?






39. Name the characteristics of value






40. What is a Function?






41. What processes are related to of Service Operation??






42. ITSM






43. RACI






44. What are the Change Types?






45. ROI






46. What are the objectives of the Service Level Management process?






47. What does process definitions describe??






48. What is Value?






49. What is the purpose of the Service Asset & Config Management (SACM) process?






50. Describe the IT Service Continuity Management process.