Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Retired Services?






2. What is Wisdom?






3. What is Emergency Change Advisory Board (ECAB)?






4. Technical and Application Management are involved in ___________________

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5. What are the three types of Service Providers??






6. What does a process do?






7. What is the purpose of Service Operation?






8. What are the three types of services?






9. What is the scope of the Capacity Management process?






10. What is a Config Item (CI)?






11. Why do organizations use ITIL?






12. What is the purpose of the supplier management process?






13. What are the basic concepts of Access Management?






14. CAB






15. What does process definitions describe??






16. What is the purpose of Request Fulfillment?

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17. What is the purpose of Service Strategy?

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18. What is the purpose of the Transition Planning & Support process?






19. What is the purpose of the Service Asset & Config Management (SACM) process?






20. What is the Service Level Agreement?






21. What is a Capability?






22. What is a known error?






23. What is the CSI register?






24. What is a Resource?






25. ROI






26. DIKW






27. What are the ITSCM process activities??






28. Describe the Service Catalogue Management process.






29. What are the objectives of Application Management?

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30. What is Service Assets?






31. What is the role of technical management?






32. What is a benefit of a RACI matrix?






33. What is Value?

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34. Why is automation of technology and architecture beneficial?






35. External Service Provider






36. What does the service desk do??






37. What is the purpose of Availability Management process?






38. What is the scope of Incident Management?






39. What are the two primary elements of value?






40. What are the objectives of technical management?

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41. Describe Time Scales of Incident Management

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42. What is technical management?






43. What are the the 4 P's in Service Design?






44. What is the purpose of Change Management?






45. CAM






46. What are the Service Transition processes??






47. What is a basline measurement?






48. When is the Service Design Package created or edited?






49. What is the scope of Request Fulfillment?






50. What is the role of Application Management?