Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are two levels of availability?






2. What characteristics does a process have?






3. What is the scope of Incident Management?






4. BCP






5. What actvities does Business Relationship Management Activities refer to?






6. What are the objectives of Access Management?






7. Describe the Design Coordination process.






8. What is the scope of the seven steps to improvement?






9. What is the RACI matrix?






10. What is the Service Design phase?






11. DIKW






12. What is the Capacity Plan?






13. What is a Config Item (CI)?






14. What is the scope of Service Operation??






15. What communication is part of Service Operation?






16. What is the definition of a Service Review?






17. What are the Service Strategy processes and functions?






18. What is the Organization Level Agreement?






19. What is risk?






20. UC






21. What is the definition of a Service Level Agreement Monitoring Chart?






22. What is the purpose of the supplier management process?






23. What activities support Continual Service Improvement?






24. What is the scope of the Service Asset & Config Management (SACM) process?






25. What processes interfaces with Problem Management?






26. What is the purpose of Request Fulfillment?

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27. What is the Business Value of Service Design?






28. Describe the Service Catalogue Management process.






29. Resources are _____






30. What levels are baselines established at?

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31. What are the four Service Operation functions?






32. What are the Service Operation Functions??






33. What is availability?






34. What are the objectives of Problem Management?






35. CI






36. What are the objectives of the Service Asset & Config Management (SACM) process??

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37. Detail the Process Owner's responsibilities






38. What is the purpose of the Design Coordination process?






39. What is Information?






40. What are two kinds of IT Services?






41. What is the purpose of the Information Security Management (ISM) process?

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42. What is the role of technical management?






43. What is the Deming Cycle?






44. What is the purpose of Business Relationship Management??






45. What are the 4 levels of service provision expectations?

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46. SACM






47. What is Warranty?






48. What are the Change Types?






49. What is stored in the Service Knowledge Management System (SKMS)??

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50. What is a Service Request?