Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the design constraints for a service?






2. What are the three types of Service Providers??






3. What is Business Value?






4. ECAB






5. Why is automation of technology and architecture beneficial?






6. What is Utilitiy?


7. What is an incident?






8. What are the objectives of the service desk??






9. What is the purpose of Request Fulfillment?


10. Who should the Information Security Policy be communicated to?






11. SCMIS






12. What is the purpose of ITIL Complementatry Guidance?






13. When is the Service Design Package created or edited?






14. What is the Service Knowledge Management System (SKMS)?






15. What is a basline measurement?






16. What are the the 4 P's in Service Design?






17. What is a known error?






18. What is the purpose of the Service Asset & Config Management (SACM) process?






19. What is the scope of change?






20. VBF






21. What is the purpose of Service Design??






22. KEDB






23. What is a Problem Model??






24. CAB






25. Why do organizations use ITIL?






26. What are the four Service Operation functions?






27. What is stored in the Service Knowledge Management System (SKMS)??


28. What are the components of the ITIL framework?






29. What is the content of a Business Case?






30. UC






31. What is the scope of Service Strategy??


32. What are the seven steps to improvement?






33. What is a Service Portfolio?






34. DML






35. What are the two types of Service Catalogues?






36. What is the purpose of the Information Security Management (ISM) process?


37. What is the definition of a Service Review?






38. What are three types of events?


39. Detail the Service Owner's repsonsibility.






40. What are the three Service Design Agreements?


41. What are the two primary elements of value?






42. ITIL






43. What are two availability management activities?






44. What is the Service Design phase?






45. What is the purpose of the supplier management process?






46. What are the Service Operation Functions??






47. VOI






48. What is the purpose of Change Management?






49. Describe the IT Service Continuity Management process.






50. What is the purpose of Incident Management?