Test your basic knowledge |

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. KPI

2. What are the objectives of Request Fulfillment?

3. What are the objectives of the Capacity Management process?

4. What is Information?

5. Volume/Phase 4: Service Operation - What is it?

6. How do you prioritize an incident?

7. What is the purpose of Event Management?

8. What are the objectives of the Knowledge Management process??

9. What are three types of events?

10. What is the purpose of Business Relationship Management??

11. What is Service Assets?

12. What is Change?

13. What are examples of Config Items?

14. What are the two primary elements of value?

15. What are the Capacity Sun- Processes?

16. What is availability?

17. What is the Information Security Policy?

18. When is the Service Design Package created or edited?

19. What is the role of technical management?

20. What is Warranty?

21. What does a Service Strategy define??

22. CI

23. What is an Event?

24. What processes are related to of Service Operation??

25. What is a Service Portfolio?

26. PBA

27. RFC

28. What is a Problem Model??

29. What Service Transition processes support all lifecycle phases?

30. What does the service desk do??

31. What is the purpose of IT Operations Management?

32. What are some Service Level Management Activities?

33. What is Value?

34. What is the Process Manager's responsibility?

35. What are the Incident Management activities??

36. What is a Service Pipeline?

37. Detail the Process Manager's responsibilities

38. What is the purpose of the Information Security Management (ISM) process?

39. What are the four Service Operation functions?

40. What is the purpose of ITIL Core Publications?

41. CAM

42. Technical and Application Management are involved in ___________________

43. What are the objectives of Problem Management?

44. What is governance and what does it do?

45. TCO

46. What is the scope of the Capacity Management process?

47. VBF

48. BCP

49. Why do organizations use ITIL?

50. What are Change Management Activities?