Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is Utility?






2. What does a Release Policy include?






3. What is availability?






4. What are the two types of Service Catalogues?






5. OLA






6. What are the objectives of the Release & Deployment Management process?






7. What are the objectives of the Change Management Process?


8. SLM






9. How can the impact of risk be measured?






10. What is the purpose of Event Management?






11. What is the definition of a Service Review?






12. Describe the Supplier Management process.






13. What processes does Financial Management include?






14. What are two kinds of IT Services?






15. How do you categorize an incident?






16. What Service Transition processes primarily support the Service Transition phase?






17. What is the Process Manager's responsibility?






18. What does process definitions describe??






19. What are the objectives of IT Operations Management?






20. What is Change Advisory Board (CAB)?






21. What processes does the Change Management process interface with?






22. What are some Service Level Management Activities?






23. What activities support Continual Service Improvement?






24. What are the components of value?






25. What is a Process?






26. What is the role of technical management?






27. What is the Known Error Database (KEDB)?






28. Who owns an incident?






29. Internal Service Provider






30. What are the objectives of Application Management?


31. What are Retired Services?






32. What is the purpose of Business Relationship Management??






33. What is the scope of the Knowledge Management process?






34. What is a Problem Model??






35. What are the ISM concepts?






36. What is the purpose of the Release & Deployment Management process?






37. Describe the Service Catalogue Management process.






38. What are the objectives of Request Fulfillment?






39. What are the objectives of the Transition Planning & Support process?






40. What are the Service Transition processes??






41. What are four Service Level Agreement Frameworks??






42. When is the Service Design Package created or edited?






43. What are the Service Operation Functions??






44. What is the content of a Business Case?






45. What are the components of the ITIL framework?






46. A workload profile is also referred to as?






47. Shared Services Unit






48. What are the objectives of Service Transition?






49. What are the objectives of Incident Management?






50. Define Patterns of Business Activity (PBA)?