Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the three Service Design Agreements?

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2. What do Change Models have?






3. Why is automation of technology and architecture beneficial?






4. What is risk?






5. What is a known error?






6. What is Data?






7. What is a basline measurement?






8. What is the scope of the Service Design phase?






9. What are the 4 levels of service provision expectations?

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10. What is the purpose of ITIL Core Publications?






11. What is Warranty?






12. What is the scope of Request Fulfillment?






13. What is the content of a Business Case?






14. What are the objectives of Service Transition?






15. What are the two types of customers?






16. What is the purpose of Request Fulfillment?

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17. What are the five aspects of Service Design?






18. RFC






19. What is a Capability?






20. Name the characteristics of value






21. What is the scope of Service Operation??






22. What is the Snapshot?






23. What is the purpose of Availability Management process?






24. What is the Configuration Management System (CMS)?

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25. What is a Config Item (CI)?






26. What are the objectives of Application Management?

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27. What is Vital Business Functions?






28. Describe Time Scales of Incident Management

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29. What actvities does Business Relationship Management Activities refer to?






30. What is the purpose of the supplier management process?






31. What is the role of technical management?






32. What are the Service Transition processes??






33. What is the Deming Cycle?






34. What is a problem?






35. What is the business value of the service desk?






36. What are the objectives of the Capacity Management process?






37. What is a Resource?






38. What is the scope of Service Strategy??

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39. Detail the Service Owner's repsonsibility.






40. What are the objectives of the service desk??






41. A workload profile is also referred to as?






42. Describe the Information Security Management process.






43. What does the service desk do??






44. What is the Capacity Plan?






45. What is the scope of Availability Management process?






46. ICT






47. VBF






48. What is the purpose of IT Operations Management?






49. What is the scope of the Release & Deployment Management process?






50. What is the Known Error Database (KEDB)?