Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. OLA






2. DIKW






3. What processes does the Change Management process interface with?






4. What is the configuration baseline?






5. What are the objectives of the Service Level Management process?






6. PBA






7. What are Change Management Activities?






8. ITIL






9. What is the CSI register?






10. What is Vital Business Functions?






11. What is the purpose of Application Management?






12. What are two kinds of IT Services?






13. What is the purpose of the Release & Deployment Management process?






14. What do Change Models have?






15. What is availability?






16. What is a Service Request?






17. SLM






18. What is the purpose of the Transition Planning & Support process?






19. KEDB






20. What is the Information Security Policy?

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21. What is the business value of Continual Service Improvement?






22. What are the components of value?






23. What is ITIL?






24. What is IT Service Management?






25. What is the Process Manager's responsibility?






26. What are the objectives of the Service Asset & Config Management (SACM) process??

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27. What is a Business Continuity Plan?






28. RFC






29. What is the definition of Service Level Requirements?






30. CMS






31. What is the Configuration Management System (CMS)?

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32. What is the definition of Service Improvement Plan?






33. What is Data?






34. What levels are baselines established at?

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35. What is a Change Proposal?






36. What are KPI's?






37. What is the scope of Event Management?

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38. What is the scope of Access Management?






39. What is the purpose of Event Management?






40. What is the purpose of Access Management?






41. What is the scope of the Capacity Management process?






42. What is the purpose of the Knowledge Management process?






43. What are the ISM concepts?






44. Describe the Service Catalogue Management process.






45. What are the basic concepts of Access Management?






46. What is Service Assets?






47. What are the Service Strategy processes and functions?






48. What are the the 4 P's in Service Design?






49. What is the scope of the seven steps to improvement?






50. What are the supplier categories??