Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the components of value?






2. What do Change Models have?






3. VBF






4. What are the two primary elements of value?






5. What is the purpose of Service Catalogue Management?






6. What is a Service Portfolio?






7. ITSM






8. Technical and Application Management are involved in ___________________

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9. What are the objectives of the Change Management Process?

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10. What is a Role?






11. What is a Change Proposal?






12. Detail the Process Manager's responsibilities






13. What are two kinds of IT Services?






14. What is the scope of Problem Management?






15. What is Service Assets?






16. What actvities does Business Relationship Management Activities refer to?






17. What are the objectives of the Service Asset & Config Management (SACM) process??

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18. What are the three types of Service Providers??






19. What is the purpose of ITIL Complementatry Guidance?






20. What is the purpose of Service Operation?






21. What are the objectives of the service desk??






22. What are CSF's?






23. What is the relationship between Incidents and Problems?






24. What is ITIL?






25. What is Information?






26. What are the Service Transition processes??






27. ECAB






28. What does a process do?






29. What are the activities associated with Problem Management?






30. How do you escalate an incident?






31. What should an incident model include??






32. What is the Service Design Package?






33. Resources are _____






34. What is the purpose of Application Management?






35. CMS






36. What are the Service Operation Functions??






37. Where is a role defined?






38. How do services facilitate outcomes?






39. Volume/Phase 4: Service Operation - What is it?






40. What is the scope of the seven steps to improvement?






41. What is a Process Owner's responsibility?






42. What is the scope of Event Management?

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43. What is the definition of Service Level Requirements?






44. What is IT Service Management?






45. What is the purpose of the Capacity Management process?






46. What is the purpose of Incident Management?






47. What are the objectives of the Knowledge Management process??






48. What are the two types of Service Catalogues?






49. What are two levels of availability?






50. Describe the Information Security Management process.