Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Problem Management?






2. What is the scope of change?






3. What characteristics does a process have?






4. What are the components of IT Operations Management?






5. What is the objective of Service Strategy






6. KEDB






7. What types of metrics are there and what are they??

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8. What are the Incident Management activities??






9. What is a benefit of a RACI matrix?






10. What is the Business Value of Service Strategy?






11. BCM






12. What is Utility?






13. What is the Definitive Media Library?

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14. What are the objectives of Request Fulfillment?






15. What is the purpose of Service Transition?






16. What is Remediation Planning?






17. Technical and Application Management are involved in ___________________

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18. What is the scope of the Transition Planning & Support process?






19. What are four Service Level Agreement Frameworks??






20. What is the purpose of the even steps to improvement?






21. Volume/Phase 4: Service Operation - What is it?






22. What is a Process?






23. BIA






24. Describe the IT Service Continuity Management process.






25. What is the purpose of the Capacity Management process?






26. What is a Problem Model??






27. A workload profile is also referred to as?






28. CMDB






29. What are the objectives of the Service Design phase?






30. What are the design constraints for a service?






31. What is Wisdom?






32. It's part of the SKMS (service knowledge management system)






33. What is a Business Continuity Plan?






34. Describe Time Scales of Incident Management

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35. What is the purpose of Application Management?






36. What are the ITSCM process activities??






37. What are the phases of the ITIL Service Lifecycle?






38. What are the activities associated with Problem Management?






39. What is a workaround?






40. What is IT Service Management?






41. What is the Service Owner's responsibility?






42. CAB






43. Detail the Service Owner's repsonsibility.






44. What is the purpose of Service Operation?






45. What is Service Management?






46. What are the objectives of Application Management?

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47. A capability is an _________________






48. How can the impact of risk be measured?






49. What is a Role?






50. What is the Service Knowledge Management System (SKMS)?