Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. SACM






2. What is the Information Security Policy?


3. What is the Snapshot?






4. PBA






5. What is the business value of the service desk?






6. What does the service desk do??






7. Why do organizations use ITIL?






8. What is an IT Service?






9. Describe the IT Service Continuity Management process.






10. What is the scope of the Capacity Management process?






11. What are the objectives of the service desk??






12. What is Change?






13. What is a Service Catalogue?






14. What is governance and what does it do?


15. CMS






16. What is a Process?






17. What is Warranty?






18. What are the Incident Management activities??






19. RFC






20. What is the business value of Service Transition?






21. What is the definition of a Service Level Agreement Monitoring Chart?






22. What is the UC?






23. What is the scope of Availability Management process?






24. What are the objectives of the seven steps to improvement?






25. What is a problem?






26. Why is ITIL successful?






27. Where is a role defined?






28. What is the scope of Continual Service Improvement??






29. RACI






30. When is the Service Design Package created or edited?






31. What is an Alert?






32. BIA






33. What are the objectives of the Service Level Management process?






34. What is the Configuration Management System (CMS)?


35. What are the objectives of the Knowledge Management process??






36. Detail the Process Owner's responsibilities






37. What are the options of organizational structures of a service desk?






38. Who owns an incident?






39. What is the purpose of Service Transition?






40. Describe the Service Catalogue Management process.






41. BCM






42. DIKW






43. Volume/Phase 5: Continual Service Improvement (CSI) - What is it?






44. Technical and Application Management are involved in ___________________


45. What is the scope of the Service Asset & Config Management (SACM) process?






46. What are the basic concepts of Access Management?






47. What is a Service Portfolio?






48. What are the components of value?






49. What is the scope of Service Transition?






50. What are the activities associated with Problem Management?