Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the two types of Service Catalogues?






2. What should Major Problem Review focus on?






3. What is the scope of the seven steps to improvement?






4. What is Wisdom?






5. What is Vital Business Functions?






6. What is the Deming Cycle?






7. What are the objectives of Service Operation?






8. What is the purpose of Service Catalogue Management?






9. What is the scope of the Capacity Management process?






10. What is the business value of Service Transition?






11. What is the purpose of the Release & Deployment Management process?






12. What is the business value of Continual Service Improvement?






13. What are two kinds of IT Services?






14. What is a Config Item (CI)?






15. What does a process do?






16. What is a Function?






17. Describe the Capacity Management process.






18. What is a Role?






19. What are the objectives of Availability Management process?






20. What are some Service Level Management Activities?






21. ECAB






22. What is the scope of the Service Level Management process?






23. What does a Release Policy include?






24. What are the components of value?






25. What does a Service Strategy define??






26. What is a Business Continuity Plan?






27. What are the ITSCM process activities??






28. What is Warranty?






29. What are the three types of Service Providers??






30. What are the objectives of the Service Level Management process?






31. What are the two views of the Service Catalogue?






32. What is the Service Level Agreement?






33. What are the objectives of the Knowledge Management process??






34. What is Change Advisory Board (CAB)?






35. Facilities Management






36. What is the configuration baseline?






37. What is the Service Knowledge Management System (SKMS)?






38. What is the scope of Incident Management?






39. What are the processes related to Service Design?






40. What are the phases of the ITIL Service Lifecycle?






41. What is the purpose of the Service Asset & Config Management (SACM) process?






42. What is the purpose of Problem Management?






43. What is a Process?






44. What topics are covered in Service Strategy?






45. SPOC






46. What are CSF's?






47. What is the role of technical management?






48. What are the Capacity Sun- Processes?






49. What levels are baselines established at?

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50. A capability is an _________________