Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Business Value of Service Strategy?






2. OLA






3. What are the objectives of IT Operations Management?






4. UC






5. BIA






6. Internal Service Provider






7. What is the purpose of Business Relationship Management??






8. What is the scope of the Release & Deployment Management process?






9. What is governance and what does it do?


10. What activities support Continual Service Improvement?






11. What is Vital Business Functions?






12. What does the service desk do??






13. What is the purpose of the Information Security Management (ISM) process?


14. When do you conduct a major problem review?






15. What is the purpose of ITIL Core Publications?






16. What are the processes related to Service Design?






17. CMDB






18. What are the two types of Service Catalogues?






19. Volume/Phase 3: Service Transition - What is it?






20. What are two kinds of IT Services?






21. What is the role of Application Management?






22. What is Information?






23. How do services facilitate outcomes?






24. What is the purpose of the supplier management process?






25. BCM






26. What are the Service Strategy processes and functions?






27. ECAB






28. What is Service Assets?






29. What are the components of value?






30. What types of metrics are there and what are they??


31. What is the scope of the seven steps to improvement?






32. What is the Business Value of Service Design?






33. What is the purpose of Service Design??






34. What is the definition of Service Level Requirements?






35. What is the purpose of Service Transition?






36. What is a Process Owner's responsibility?






37. What is IT Service Management?






38. What do Change Models have?






39. What characteristics does a process have?






40. How do you categorize an incident?






41. What are the five aspects of Service Design?






42. PBA






43. What processes are related to of Service Operation??






44. What are the objectives of Access Management?






45. CI






46. What is Data?






47. What is a Role?






48. VOI






49. What are the five Service Operation processes?






50. CAM