Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describe the Information Security Management process.






2. What is the Service Owner's responsibility?






3. What is a basline measurement?






4. What is the purpose of Request Fulfillment?

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5. What is the purpose of Availability Management process?






6. What is the scope of Service Strategy??

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7. What is the scope of Continual Service Improvement??






8. A workload profile is also referred to as?






9. What are the objectives of the Service Asset & Config Management (SACM) process??

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10. What are the objectives of Application Management?

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11. What are the three types of Service Providers??






12. Define Patterns of Business Activity (PBA)?






13. What is a known error?






14. CAB






15. What is the Service Design phase?






16. SLM






17. What levels are baselines established at?

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18. What actvities does Business Relationship Management Activities refer to?






19. What are the Change Types?






20. What are the two types of Service Catalogues?






21. What is a major incident?






22. What is the purpose of Business Relationship Management??






23. What is the Business Value of Service Strategy?






24. What is the business value of Service Transition?






25. What is the scope of the Service Asset & Config Management (SACM) process?






26. When do you conduct a major problem review?






27. What is the Service Knowledge Management System (SKMS)?






28. What is the configuration baseline?






29. A capability is an _________________






30. Detail the Process Owner's responsibilities






31. Name the characteristics of value






32. ROI






33. What is a Capability?






34. CSF






35. What is the CSI approach?

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36. What is the purpose of Service Design??






37. What is the scope of Access Management?






38. What are the objectives of the Service Level Management process?






39. What are the five stages of the Service Lifecycle?






40. What is the purpose of ITIL Core Publications?






41. What is the purpose of IT Operations Management?






42. What are the three Service Design Agreements?

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43. What are the Service Transition processes??






44. What is the purpose of Service Transition?






45. What are the four Service Operation functions?






46. What is the content of a Business Case?






47. What are four Service Level Agreement Frameworks??






48. What is the purpose of Problem Management?






49. What is the business value of Continual Service Improvement?






50. What is the Configuration Management System (CMS)?

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