Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of the Capacity Management process?






2. What is the purpose of Service Portfolio Management?






3. What is the Capacity Plan?






4. What actvities does Business Relationship Management Activities refer to?






5. What are the two views of the Service Catalogue?






6. What are the 4 P's in Service Design used for?






7. Detail the Process Owner's responsibilities






8. Facilities Management






9. What are Retired Services?






10. What is the purpose of ITIL Complementatry Guidance?






11. What are the Capacity Sun- Processes?






12. What is a Service?






13. Describe the Design Coordination process.






14. What is a Service Pipeline?






15. What should an incident model include??






16. CAB






17. What is the scope of the Transition Planning & Support process?






18. What is the purpose of Problem Management?






19. What is the scope of the Service Asset & Config Management (SACM) process?






20. What is the Service Design phase?






21. What is a Business Case?






22. What is the Business Value of Service Design?






23. What does a Release Policy include?






24. What Service Transition processes primarily support the Service Transition phase?






25. What activities support Continual Service Improvement?






26. What is the CSI register?






27. Describe the Availability Management process.






28. What is the scope of the seven steps to improvement?






29. What is IT Service Management?






30. What are the technical management groups?






31. CMDB






32. What are the three Service Design Agreements?


33. What is the purpose of the Service Asset & Config Management (SACM) process?






34. Shared Services Unit






35. How do services facilitate outcomes?






36. What is the purpose of the Information Security Management (ISM) process?


37. What interfacing processes are associated with Incident Management??






38. Internal Service Provider






39. What do Change Models have?






40. What is the Information Security Policy?


41. What processes interfaces with Problem Management?






42. What is a Process Owner's responsibility?






43. What are the objectives of the Capacity Management process?






44. What is the definition of Service Improvement Plan?






45. Who should the Information Security Policy be communicated to?






46. SLA






47. UC






48. What are two availability management activities?






49. What is the purpose of Access Management?






50. What is ITIL?