Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describe the Information Security Management process.






2. What are two kinds of IT Services?






3. What is Value?

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4. What are the two types of Service Catalogues?






5. What is a Resource?






6. What are the 4 P's in Service Design used for?






7. What is an Outcome?






8. Describe the IT Service Continuity Management process.






9. What are the five aspects of Service Design?






10. What is an Event?






11. ITIL






12. What is the purpose of Service Design??






13. What are the three Service Design Agreements?

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14. What are the objectives of the Release & Deployment Management process?






15. How is risk measured?






16. What are the technical management groups?






17. What is the RACI matrix?






18. Describe the Service Catalogue Management process.






19. Define Patterns of Business Activity (PBA)?






20. What is the purpose of the even steps to improvement?






21. What are the objectives of the Service Asset & Config Management (SACM) process??

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22. What does a Release Policy include?






23. What are the Change Types?






24. What are the objectives of technical management?

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25. What is Service Management?






26. Describe Time Scales of Incident Management

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27. What is the purpose of IT Operations Management?






28. What drives service design?






29. What is the purpose of the Transition Planning & Support process?






30. What is the scope of Event Management?

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31. CI






32. CMDB






33. What are the basic concepts of Access Management?






34. What is the role of technical management?






35. What are the three types of services?






36. Why is automation of technology and architecture beneficial?






37. What is the CSI approach?

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38. What are the objectives of the Knowledge Management process??






39. What is a known error?






40. What is the purpose of Access Management?






41. What is a Role?






42. What are CSF's?






43. What is risk?






44. What levels are baselines established at?

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45. How do you escalate an incident?






46. What is a problem?






47. What is technical management?






48. What processes are related to of Service Operation??






49. What are the supplier categories??






50. What is a Service Catalogue?