Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is technical management?






2. What interfacing processes are associated with Incident Management??






3. What is the Configuration Management System (CMS)?

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4. What are the Change Types?






5. What are the four Service Operation functions?






6. OLA






7. What are the objectives of Event Management?






8. How do you prioritize an incident?






9. What is the CSI approach?

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10. What is the purpose of Service Operation?






11. What is the definition of Service Improvement Plan?






12. What are the two types of Service Catalogues?






13. What is a major incident?






14. ROI






15. What is Service Management?






16. What is the business value of Service Operation?






17. What is the purpose of the Knowledge Management process?






18. What is the configuration baseline?






19. What is the purpose of Incident Management?






20. What Service Transition processes primarily support the Service Transition phase?






21. What actvities does Business Relationship Management Activities refer to?






22. What is the scope of Availability Management process?






23. What is the Deming Cycle?






24. What is the Information Security Policy?

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25. What is Utilitiy?

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26. SLM






27. What is the Business Value of Service Design?






28. What is Emergency Change Advisory Board (ECAB)?






29. What are two kinds of IT Services?






30. What are the design constraints for a service?






31. What is the purpose of Application Management?






32. Detail the Process Owner's responsibilities






33. When is the Service Design Package created or edited?






34. What is a Process?






35. What are the objectives of the Capacity Management process?






36. VBF






37. What do Change Models have?






38. Resources are _____






39. What is the scope of Incident Management?






40. What are the 4 levels of service provision expectations?

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41. What are the objectives of Access Management?






42. What is the purpose of Event Management?






43. What topics are covered in Service Strategy?






44. What is the Service Design Package?






45. What is a Service Catalogue?






46. What is the definition of a Service Level Agreement Monitoring Chart?






47. How is the Service Design Package used?






48. What are the three types of services?






49. What is the scope of Service Transition?






50. How can the impact of risk be measured?