Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Availability Management process?






2. CSF






3. KPI






4. What is the scope of Access Management?






5. What is risk?






6. What is the scope of the Transition Planning & Support process?






7. What is the Business Value of Service Strategy?






8. What are the objectives of Request Fulfillment?






9. DIKW






10. What are the objectives of Problem Management?






11. What is the purpose of Service Strategy?






12. Describe the Availability Management process.






13. What is ITIL?






14. What is a Config Item (CI)?






15. What is the purpose of the Knowledge Management process?






16. Describe the Service Level Management process.






17. What is the Process Practitioner's responsibility?






18. What are the design constraints for a service?






19. What is the scope of the Release & Deployment Management process?






20. What is a workaround?






21. How do you categorize an incident?






22. What are the components of value?






23. What is the UC?






24. What are the objectives of the Capacity Management process?






25. What is Utilitiy?






26. What is Remediation Planning?






27. What does a process do?






28. What Service Transition processes primarily support the Service Transition phase?






29. What is the scope of Continual Service Improvement??






30. What are the two primary elements of value?






31. What is Information?






32. What is a Change Proposal?






33. What is the scope of Service Strategy??






34. What are the objectives of the Knowledge Management process??






35. What is the Deming Cycle?






36. What is the scope of the Service Design phase?






37. What is the scope of Availability Management process?






38. What is the Configuration Management System (CMS)?






39. What is a Service Catalogue?






40. What are the objectives of the Transition Planning & Support process?






41. What are the Service Transition processes??






42. What is an Outcome?






43. What are the objectives of Access Management?






44. Shared Services Unit






45. What do Change Models have?






46. What is the CSI register?






47. What is Request for Change (RFC)?






48. What is the purpose of the even steps to improvement?






49. Describe the Design Coordination process.






50. CMDB