Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ECAB






2. What are the phases of Release & Deployment?






3. What is a known error?






4. What is a Function?






5. CSF






6. What is the role of Application Management?






7. What communication is part of Service Operation?






8. What are the objectives of the Service Level Management process?






9. CAB






10. What are the objectives of Request Fulfillment?






11. What is the purpose of Problem Management?






12. What are the objectives of Access Management?






13. What are the four Service Operation functions?






14. What is the Process Practitioner's responsibility?






15. KEDB






16. What are the objectives of the Capacity Management process?






17. What are the components of IT Operations Management?






18. What are the Service Transition processes??






19. What is governance and what does it do?

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20. What is an incident?






21. What is an Outcome?






22. What is the purpose of Application Management?






23. What is the purpose of Service Portfolio Management?






24. What Service Transition processes primarily support the Service Transition phase?






25. What is IT Service Management?






26. What is the purpose of Business Relationship Management??






27. What levels are baselines established at?

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28. What are the two primary elements of value?






29. What is the Process Manager's responsibility?






30. What is Knowledge?






31. What is a Capability?






32. Describe the Service Level Management process.






33. What is the Capacity Plan?






34. What is a major incident?






35. What are two levels of availability?






36. What is the scope of Incident Management?






37. What is the scope of Request Fulfillment?






38. What are the 4 P's in Service Design used for?






39. OLA






40. What are two kinds of IT Services?






41. What is an Alert?






42. Describe the IT Service Continuity Management process.






43. What does a Service Strategy define??






44. What is the purpose of Service Catalogue Management?






45. What is the Service Knowledge Management System (SKMS)?






46. What is the UC?






47. What interfacing processes are associated with Incident Management??






48. What are the objectives of the Service Asset & Config Management (SACM) process??

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49. What is the purpose of Incident Management?






50. SKMS