Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is availability?






2. What are the objectives of IT Operations Management?






3. What is the purpose of Access Management?






4. What is the purpose of Service Transition?






5. What are the components of value?






6. What is a Function?






7. What is the purpose of the supplier management process?






8. What is the purpose of Business Relationship Management??






9. What is the Snapshot?






10. What are the design constraints for a service?






11. What are the basic concepts of Access Management?






12. What are two kinds of IT Services?






13. Describe the Information Security Management process.






14. What is the purpose of the even steps to improvement?






15. What is the scope of Availability Management process?






16. Internal Service Provider






17. What are the five aspects of Service Design?






18. What is the objective of Service Strategy






19. What are the objectives of the Service Asset & Config Management (SACM) process??

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20. OLA






21. What is Request for Change (RFC)?






22. Technical and Application Management are involved in ___________________

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23. Who should the Information Security Policy be communicated to?






24. What is the purpose of the Release & Deployment Management process?






25. SCMIS






26. What are the objectives of the service desk??






27. What actvities does Business Relationship Management Activities refer to?






28. What are the objectives of Request Fulfillment?






29. When is the Service Design Package created or edited?






30. What are the objectives of Access Management?






31. What is the relationship between Incidents and Problems?






32. What are the objectives of Incident Management?






33. What is the purpose of Change Management?






34. What is the Deming Cycle?






35. What is the scope of the seven steps to improvement?






36. What is the Capacity Plan?






37. What is the purpose of the Transition Planning & Support process?






38. VBF






39. What is a Process?






40. ICT






41. What is Warranty?






42. What are the 4 P's in Service Design used for?






43. Describe the Design Coordination process.






44. What are the objectives of the Capacity Management process?






45. What are the ISM concepts?






46. A capability is an _________________






47. What is the purpose of Problem Management?






48. What is the purpose of Service Strategy?

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49. What are CSF's?






50. Why do organizations use ITIL?