Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Business Value of Service Strategy?






2. What levels are baselines established at?






3. What is the Known Error Database (KEDB)?






4. What is the scope of change?






5. What are the the 4 P's in Service Design?






6. How do services facilitate outcomes?






7. DML






8. What are the objectives of Access Management?






9. What is the business value of Service Transition?






10. What is a known error?






11. What are the basic concepts of Access Management?






12. What is the Service Design phase?






13. What is Vital Business Functions?






14. Technical and Application Management are involved in ___________________






15. What are the ISM concepts?






16. What are the processes related to Service Design?






17. What are the layers of the Configuration Management System (CMS)?






18. What activities support Continual Service Improvement?






19. What is Service Assets?






20. What is Change Advisory Board (CAB)?






21. KPI






22. What is the business value of the service desk?






23. What is Data?






24. What are CSF's?






25. What is the purpose of the Transition Planning & Support process?






26. What are three types of events?






27. What is the purpose of Availability Management process?






28. What is a Service?






29. KEDB






30. What is stored in the Service Knowledge Management System (SKMS)??






31. How is the Service Design Package used?






32. A workload profile is also referred to as?






33. Describe Time Scales of Incident Management






34. What is the Service Owner's responsibility?






35. What interfacing processes are associated with Incident Management??






36. What are the objectives of the Transition Planning & Support process?






37. What is a basline measurement?






38. ITSM






39. What is the purpose of Service Transition?






40. ECAB






41. What is a benefit of a RACI matrix?






42. CMS






43. What is a Function?






44. What is Wisdom?






45. What is the scope of Service Strategy??






46. How is risk measured?






47. CAM






48. What are four Service Level Agreement Frameworks??






49. What are the Incident Management activities??






50. What are examples of Config Items?