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  • Answer 50 questions in 15 minutes.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CSF

2. What are the three Service Design Agreements?

3. What is the content of a Business Case?

4. What Service Transition processes primarily support the Service Transition phase?

5. What is the role of Application Management?

6. What is a basline measurement?

7. What are examples of Config Items?

8. What are the objectives of Problem Management?

9. What is the Capacity Plan?

10. External Service Provider

11. SKMS

12. What is the purpose of the even steps to improvement?

13. What is technical management?

14. What is Service Management?

15. What are the objectives of the Service Design phase?

16. What is the business value of Continual Service Improvement?

17. RFC

18. What processes interfaces with Problem Management?

19. SPOC

20. What is a Function?

21. What are two levels of availability?

22. What is Warranty?

23. What is Utility?

24. What is the purpose of Service Strategy?

25. What are the objectives of the Capacity Management process?

26. What are the components of the ITIL framework?

27. What characteristics does a process have?

28. What levels are baselines established at?

29. What topics are covered in Service Strategy?

30. What are the two types of Service Catalogues?

31. What is Service Assets?

32. What is a Capability?

33. What are the activities associated with Problem Management?

34. What is Knowledge?

35. What is risk?

36. What is stored in the Service Knowledge Management System (SKMS)??

37. What are the four Service Operation functions?

38. When is the Service Design Package created or edited?

39. Detail the Process Manager's responsibilities

40. What is the definition of a Service Review?

41. What is the scope of the Release & Deployment Management process?

42. What does a Service Strategy define??

43. What is the objective of Service Strategy

44. VOI

45. What is the scope of Request Fulfillment?

46. What is a Service Pipeline?

47. What is Value?

48. What are the objectives of the Release & Deployment Management process?

49. What is the business value of Service Transition?

50. What are the Capacity Sun- Processes?