Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the objectives of the Capacity Management process?






2. SPOC






3. Describe the Service Level Management process.






4. What is the CSI approach?






5. Why is ITIL successful?






6. What are the objectives of Availability Management process?






7. What is a basline measurement?






8. Define Patterns of Business Activity (PBA)?






9. What characteristics does a process have?






10. ITIL






11. What is the definition of Service Improvement Plan?






12. What is the scope of the Transition Planning & Support process?






13. What are the objectives of the Service Level Management process?






14. Describe Time Scales of Incident Management






15. What is the purpose of the Service Asset & Config Management (SACM) process?






16. What are the basic concepts of Access Management?






17. What does process definitions describe??






18. What are the processes related to Service Design?






19. What is the Information Security Policy?






20. What is the purpose of ITIL Complementatry Guidance?






21. What do Change Models have?






22. What is a problem?






23. Why is automation of technology and architecture beneficial?






24. What is the scope of Problem Management?






25. Detail the Process Manager's responsibilities






26. What processes interfaces with Problem Management?






27. What are the four Service Operation functions?






28. What are Change Management Activities?






29. RFC






30. What is the purpose of Service Design??






31. What are the objectives of the Change Management Process?






32. Name the characteristics of value






33. CMDB






34. What is the scope of the Service Asset & Config Management (SACM) process?






35. What are the objectives of the Service Design phase?






36. What is a workaround?






37. What is the scope of Request Fulfillment?






38. Describe the Availability Management process.






39. What is an IT Service?






40. What is the definition of Service Level Requirements?






41. What is the scope of Continual Service Improvement??






42. Volume/Phase 3: Service Transition - What is it?






43. What levels are baselines established at?






44. What actvities does Business Relationship Management Activities refer to?






45. What communication is part of Service Operation?






46. What are the activities associated with Problem Management?






47. What is a Function?






48. What is a Role?






49. What are the components of value?






50. What is the scope of the Service Level Management process?