Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Function?






2. How is risk measured?






3. What is an IT Service?






4. What are the objectives of the Knowledge Management process??






5. ROI






6. What is the scope of the Service Level Management process?






7. What is the purpose of Service Strategy?






8. What is the purpose of Business Relationship Management??






9. What are the five stages of the Service Lifecycle?






10. What is the Service Knowledge Management System (SKMS)?






11. What is the scope of the Capacity Management process?






12. It's part of the SKMS (service knowledge management system)






13. What are the three Service Design Agreements?






14. What is availability?






15. What is the relationship between Incidents and Problems?






16. What is a Capability?






17. What are the five Service Operation processes?






18. What is the scope of Request Fulfillment?






19. What are the layers of the Configuration Management System (CMS)?






20. ITIL






21. What is the purpose of Application Management?






22. Volume/Phase 5: Continual Service Improvement (CSI) - What is it?






23. What are the 4 P's in Service Design used for?






24. SKMS






25. What is the scope of the Knowledge Management process?






26. What is a benefit of a RACI matrix?






27. What are the ISM concepts?






28. What is the purpose of ITIL Complementatry Guidance?






29. What are the objectives of IT Operations Management?






30. What do Change Models have?






31. DML






32. What processes does the Change Management process interface with?






33. What are the objectives of the Service Level Management process?






34. Why is automation of technology and architecture beneficial?






35. What is the purpose of the IT Service Continuity Management (ITSCM) process?






36. What is the definition of Service Level Requirements?






37. What are the objectives of the Change Management Process?






38. What Service Transition processes support all lifecycle phases?






39. What is Remediation Planning?






40. BCM






41. What drives service design?






42. What is the scope of the Transition Planning & Support process?






43. Who should the Information Security Policy be communicated to?






44. What is the purpose of Event Management?






45. What is the purpose of the Service Asset & Config Management (SACM) process?






46. What are CSF's?






47. Who owns an incident?






48. What is the purpose of Service Catalogue Management?






49. How can the impact of risk be measured?






50. What is Service Management?