Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the phases of the ITIL Service Lifecycle?






2. What is Change?






3. What is the scope of Continual Service Improvement??






4. UC






5. What is an IT Service?






6. What is the scope of the Knowledge Management process?






7. What is the business value of Service Transition?






8. BCP






9. What is the purpose of Access Management?






10. What are the objectives of the Capacity Management process?






11. What does the service desk do??






12. What is a Process Owner's responsibility?






13. What are the objectives of the Transition Planning & Support process?






14. What are CSF's?






15. What is the Service Design Package?






16. What are the 4 levels of service provision expectations?


17. What is technical management?






18. What is the purpose of Service Operation?






19. Why is automation of technology and architecture beneficial?






20. Detail the Process Manager's responsibilities






21. Describe the Supplier Management process.






22. When is the Service Design Package created or edited?






23. What is the purpose of ITIL Core Publications?






24. What are the Service Operation Functions??






25. What is Warranty?






26. CSI






27. What are the five aspects of Service Design?






28. What is Service Management?






29. What is the scope of Service Operation??






30. What Service Transition processes primarily support the Service Transition phase?






31. What is Utilitiy?


32. What are the components of value?






33. What is a Business Case?






34. What is Change Advisory Board (CAB)?






35. CMS






36. RFC






37. What is the purpose of Service Design??






38. What is a Service Pipeline?






39. What is the UC?






40. What is the purpose of the Release & Deployment Management process?






41. KEDB






42. What are the five Service Operation processes?






43. What is the Configuration Management System (CMS)?


44. What are the three types of services?






45. What is the purpose of the Capacity Management process?






46. What is the configuration baseline?






47. What is Service Assets?






48. How do services facilitate outcomes?






49. What does a process do?






50. What is governance and what does it do?