Test your basic knowledge |

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Snapshot?

2. Volume/Phase 3: Service Transition - What is it?

3. What is the scope of Incident Management?

4. What is the purpose of Application Management?

5. What Service Transition processes primarily support the Service Transition phase?

6. What is a Business Continuity Plan?

7. What is the purpose of IT Operations Management?

8. CMS

9. What is a Service Portfolio?

10. Facilities Management

11. What communication is part of Service Operation?

12. Describe the Service Level Management process.

13. RFC

14. What is a Function?

15. External Service Provider

16. What are the objectives of the Knowledge Management process??

17. What does a Service Strategy define??

18. What is Data?

19. What is Change?

20. What is the scope of the seven steps to improvement?

21. What is the business value of Service Operation?

22. What is the purpose of Service Portfolio Management?

23. What are the ISM concepts?

24. What are the phases of Release & Deployment?

25. CSI

26. What are the three Service Design Agreements?

27. What are the Service Strategy processes and functions?

28. What are the objectives of the Transition Planning & Support process?

29. What is the role of technical management?

30. What is the scope of Availability Management process?

31. ITSM

32. What should an incident model include??

33. What are the objectives of Incident Management?

34. What Service Transition processes support all lifecycle phases?

35. CSF

36. What is the purpose of the Information Security Management (ISM) process?

37. What is the scope of Continual Service Improvement??

38. What are the two primary elements of value?

39. What are some Service Level Management Activities?

40. How is the Service Design Package used?

41. What is the CSI register?

42. Define Patterns of Business Activity (PBA)?

43. What is a Capability?

44. What are the basic concepts of Access Management?

45. What is an Outcome?

46. What are the objectives of the service desk??

47. Describe the IT Service Continuity Management process.

48. A workload profile is also referred to as?

49. What are the objectives of Access Management?

50. What are the Capacity Sun- Processes?