Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the phases of Release & Deployment?






2. What are the objectives of the Transition Planning & Support process?






3. What is the configuration baseline?






4. What is the purpose of the even steps to improvement?






5. What are the objectives of Incident Management?






6. What are three types of events?

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7. Technical and Application Management are involved in ___________________

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8. How is risk measured?






9. External Service Provider






10. CAM






11. TCO






12. What are Change Management Activities?






13. What is the purpose of the IT Service Continuity Management (ITSCM) process?






14. What are the objectives of the Change Management Process?

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15. What is a Config Item (CI)?






16. What is the Business Value of Service Design?






17. What are the Service Operation Functions??






18. CSF






19. What are the technical management groups?






20. What is the business value of Service Operation?






21. What is the purpose of Request Fulfillment?

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22. Describe the Service Catalogue Management process.






23. What are the three types of Service Providers??






24. What are two levels of availability?






25. What Service Transition processes support all lifecycle phases?






26. What is the purpose of Application Management?






27. What is the purpose of IT Operations Management?






28. What drives service design?






29. What is a Service Portfolio?






30. What are the components of IT Operations Management?






31. What are the components of value?






32. What is Data?






33. What is the purpose of the Service Asset & Config Management (SACM) process?






34. Describe the Supplier Management process.






35. What is the purpose of Availability Management process?






36. What is a Function?






37. What should Major Problem Review focus on?






38. What is the scope of Incident Management?






39. Detail the Process Manager's responsibilities






40. What is risk?






41. What is an Outcome?






42. What are KPI's?






43. What is the purpose of ITIL Core Publications?






44. What are the design constraints for a service?






45. What is the Information Security Policy?

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46. Internal Service Provider






47. What is the purpose of the Knowledge Management process?






48. What is a Function?






49. What are the seven steps to improvement?






50. What types of metrics are there and what are they??

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