Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. External Service Provider






2. KPI






3. What is Utility?






4. What should Major Problem Review focus on?






5. What is Business Value?






6. SCMIS






7. What are the components of IT Operations Management?






8. What is Value?

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9. What is the scope of Problem Management?






10. What are two availability management activities?






11. What are the 4 P's in Service Design used for?






12. What are the the 4 P's in Service Design?






13. What are the objectives of the Transition Planning & Support process?






14. What Service Transition processes primarily support the Service Transition phase?






15. What is Change?






16. What is the UC?






17. BIA






18. CSF






19. What are the five aspects of Service Design?






20. What is the scope of Incident Management?






21. What is the purpose of ITIL Complementatry Guidance?






22. What is the Snapshot?






23. What drives service design?






24. Who should the Information Security Policy be communicated to?






25. What does the service desk do??






26. What is a Business Case?






27. What is the role of Application Management?






28. How is risk measured?






29. What are the objectives of the seven steps to improvement?






30. What is the Deming Cycle?






31. What is the role of technical management?






32. What is an IT Service?






33. When is the Service Design Package created or edited?






34. What are the options of organizational structures of a service desk?






35. What processes interfaces with Problem Management?






36. What are the ITSCM process activities??






37. What are the two types of customers?






38. What is the scope of Service Strategy??

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39. What is the purpose of Problem Management?






40. What are the objectives of Request Fulfillment?






41. What are two kinds of IT Services?






42. What are some Service Level Management Activities?






43. What is an Event?






44. What are KPI's?






45. What is a basline measurement?






46. What is a Service Catalogue?






47. What are the objectives of the Change Management Process?

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48. What is an Alert?






49. SLM






50. BCM