Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of Business Impact Analysis (BISA?






2. BCP






3. ITIL






4. What are the two primary elements of value?






5. What is a Business Continuity Plan?






6. What is the scope of Access Management?






7. CSF






8. What are the components of the ITIL framework?






9. What are the ISM concepts?






10. What communication is part of Service Operation?






11. What is the purpose of the even steps to improvement?






12. DIKW






13. What are the 4 levels of service provision expectations?






14. What are the objectives of Access Management?






15. What is the role of Application Management?






16. How do you categorize an incident?






17. What are Retired Services?






18. What is the scope of the Knowledge Management process?






19. What is a problem?






20. Internal Service Provider






21. PBA






22. What is Remediation Planning?






23. What is the scope of Event Management?






24. What is the scope of Service Strategy??






25. What are the two types of Service Catalogues?






26. What is the role of technical management?






27. What two processes is Problem Management made up of?






28. What is the purpose of Availability Management process?






29. RACI






30. What is the definition of a Service Level Agreement Monitoring Chart?






31. External Service Provider






32. What is the Business Value of Service Design?






33. What does a Service Strategy define??






34. What is Utilitiy?






35. What is the business value of Continual Service Improvement?






36. BCM






37. Why is ITIL successful?






38. What is the purpose of ITIL Complementatry Guidance?






39. What are four Service Level Agreement Frameworks??






40. What is the objective of Service Strategy






41. Detail the Process Manager's responsibilities






42. What is the Organization Level Agreement?






43. What is the Business Value of Service Strategy?






44. What is the purpose of Service Transition?






45. What is the purpose of Business Relationship Management??






46. What is the scope of Service Transition?






47. Describe the Service Catalogue Management process.






48. What are the three Service Design Agreements?






49. What is the scope of the Transition Planning & Support process?






50. What is the Service Design phase?