Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describe the Capacity Management process.






2. ITSM






3. What is governance and what does it do?






4. What is Data?






5. What is stored in the Service Knowledge Management System (SKMS)??






6. What is the purpose of the Service Asset & Config Management (SACM) process?






7. What are two kinds of IT Services?






8. What is the scope of the seven steps to improvement?






9. What is technical management?






10. What is the purpose of Business Impact Analysis (BISA?






11. What is a Service Pipeline?






12. What are two levels of availability?






13. What are examples of Config Items?






14. SKMS






15. What is the Organization Level Agreement?






16. What is the Deming Cycle?






17. Why is automation of technology and architecture beneficial?






18. What is the scope of Access Management?






19. What is a Resource?






20. What are the objectives of Continual Service Improvement??






21. What is the definition of Service Level Requirements?






22. What are the Service Strategy processes and functions?






23. What are the layers of the Configuration Management System (CMS)?






24. What is the purpose of Business Relationship Management??






25. What is the scope of the Service Level Management process?






26. What is a Service Portfolio?






27. What is a Process Owner's responsibility?






28. What are the three types of services?






29. OLA






30. Describe the IT Service Continuity Management process.






31. What is a Role?






32. What communication is part of Service Operation?






33. What is the purpose of the supplier management process?






34. Describe the Service Level Management process.






35. What are CSF's?






36. CMS






37. What is Request for Change (RFC)?






38. What is the Service Design Package?






39. What is the purpose of the IT Service Continuity Management (ITSCM) process?






40. What is a problem?






41. What is the definition of a Service Review?






42. What is Utility?






43. CAM






44. What are the processes related to Service Design?






45. Define Patterns of Business Activity (PBA)?






46. ECAB






47. What is the Service Level Agreement?






48. How is risk measured?






49. What is the scope of Incident Management?






50. Who should the Information Security Policy be communicated to?