Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Resource?






2. What is the purpose of Change Management?






3. Technical and Application Management are involved in ___________________

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4. What is Request for Change (RFC)?






5. What is Value?

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6. What is Service Assets?






7. What is the Snapshot?






8. What is the purpose of Event Management?






9. How do you prioritize an incident?






10. What are the three types of Service Providers??






11. What is Information?






12. What should an incident model include??






13. What is the CSI approach?

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14. What is technical management?






15. CSF






16. What is a Process?






17. What are the objectives of Problem Management?






18. What are the objectives of the Transition Planning & Support process?






19. What is the purpose of the even steps to improvement?






20. SKMS






21. What is a Role?






22. Describe the Supplier Management process.






23. What is the scope of Service Transition?






24. What are the 4 P's in Service Design used for?






25. OLA






26. What are the layers of the Configuration Management System (CMS)?






27. What is Emergency Change Advisory Board (ECAB)?






28. What are KPI's?






29. What are the technical management groups?






30. What is the purpose of the Service Asset & Config Management (SACM) process?






31. What is the scope of the Service Level Management process?






32. What are the ISM concepts?






33. What does the service desk do??






34. What is the purpose of Continual Service Improvement?






35. What is the Service Design phase?






36. What is the scope of Access Management?






37. What are the five stages of the Service Lifecycle?






38. What is the purpose of Availability Management process?






39. What is the scope of the Transition Planning & Support process?






40. What is the Information Security Policy?

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41. Describe the Information Security Management process.






42. What are the seven steps to improvement?






43. What are the objectives of Access Management?






44. What is the definition of a Service Review?






45. What is the purpose of Service Catalogue Management?






46. External Service Provider






47. What is Data?






48. When is the Service Design Package created or edited?






49. What is the purpose of the Information Security Management (ISM) process?

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50. What are the supplier categories??