Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management Information System






2. Service Level Agreements






3. Data-to-Information-to-Knowledge-to-Wisdom






4. Project Management Institute






5. Service Design Package






6. Availability Management






7. Operational Level Agreement






8. Quality Assurance






9. Service Acceptance Criteria






10. Service Asset and Configuration Management






11. International Organization for Standardization






12. Capital Expenditure






13. Service Maintanence Objective






14. Control Objectives for Information and Related Technology






15. Application Service Provider






16. Software Asset Management






17. Total Cost of Utilization






18. Service Level Management






19. Line of Service






20. Return On Investment






21. Service Level Requirement






22. Security Management Information System






23. Service Improvement Plan






24. Change Advisory Board






25. Net Present Value






26. Total Quality Management






27. Early Life Support






28. Operational Expendatures






29. Service Portfolio Management






30. Management of Risk






31. Information Security Management






32. Total Cost of Ownership






33. IT Steering Group






34. Key Performance Indicator






35. Commercial Off The Shelf






36. Emergency Change Advisory Board






37. Agreed Service Time






38. Component Failure Impact Analysis






39. eSourcing Capability Model for Service Providers






40. Specific - Measurable - Achievable - Relevant - Time-Bound






41. Capacity Management Information System






42. Availability Management Information System






43. Post-Implementation Review






44. Interactive Voice Response






45. Service Failure Analysis






46. Project Management Body of Knowledge






47. eSourcing Capability Model for Client Organizations






48. Vital Business Function






49. Information Technology






50. Capability Maturity Model Integration