Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business Continuity Management






2. Total Quality Management






3. PRojects IN Controlled Environments






4. Early Life Support






5. Management of Risk






6. Control Objectives for Information and Related Technology






7. Service Performance Interface






8. Quality Management System






9. Capital Expenditure






10. Fault Tree Analysis






11. Work In Progress






12. Internet Service Provider






13. Availability Management






14. Service Level Agreements






15. IT Service Continuity Management






16. Best Management Practice






17. Recovery Point Objective






18. Service Failure Analysis






19. Mean Time Between Service Incidents






20. Critical Success Factor






21. Total Cost of Utilization






22. Root Cause Analysis






23. Configuration Management System






24. Project Management Institute






25. Data-to-Information-to-Knowledge-to-Wisdom






26. Configuration Management Database






27. Business Continuity Plan






28. British Standars Institution






29. Capability Maturity Model Integration






30. Request For Change






31. Seperation of Concerns






32. Security Management Information System






33. Automatic Call Distribution






34. Specific - Measurable - Achievable - Relevant - Time-Bound






35. Change Advisory Board






36. Vital Business Function






37. Pattern of Business Activity






38. Component Capacity Management






39. Technical Observation






40. Emergency Change Advisory Board






41. Project Management Body of Knowledge






42. Operational Expendatures






43. Capability Maturity Model






44. Recovery Time Objective






45. Service Improvement Plan






46. Terms of Reference






47. IT Steering Group






48. Service Level Requirement






49. IT Service Management Forum






50. Total Cost of Ownership