Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fault Tree Analysis






2. Net Present Value






3. Continual Service Improvement






4. Service Design Package






5. PRojects IN Controlled Environments






6. Mean Time Between Service Incidents






7. User Profile






8. Component Failure Impact Analysis






9. Service Level Management






10. Business Continuity Plan






11. Best Management Practice






12. Service Performance Interface






13. Component Capacity Management






14. Configuration Item






15. Data-to-Information-to-Knowledge-to-Wisdom






16. Service Improvement Plan






17. Capacity Management Information System






18. Total Quality Management






19. Root Cause Analysis






20. Recovery Time Objective






21. International Organization for Standardization






22. Management Information System






23. eSourcing Capability Model for Service Providers






24. Line of Service






25. Request For Change






26. Service Capacity Management






27. Project Management Body of Knowledge






28. Security Management Information System






29. Application Service Provider






30. Service Failure Analysis






31. Business Continuity Management






32. Configuration Management Database






33. Service Maintanence Objective






34. Prerequisite for Success






35. IT Service Management Forum






36. Management of Risk






37. Service Level Package






38. Service Level Requirement






39. Mean Time to Restore Service






40. Change Advisory Board






41. Information Security Management System






42. Supplier and Contract Management Information System






43. Capability Maturity Model Integration






44. Work In Progress






45. Pattern of Business Activity






46. Mean Time To Repair






47. IT Steering Group






48. Service Acceptance Criteria






49. Agreed Service Time






50. Quality Management System