Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information Technology






2. Pattern of Business Activity






3. Project Management Institute






4. Service Capacity Management






5. Service Asset and Configuration Management






6. Control Objectives for Information and Related Technology






7. Terms of Reference






8. Service Level Requirement






9. Work In Progress






10. IT Service Management






11. Project Management Body of Knowledge






12. Automatic Call Distribution






13. Information Security Management






14. Value On Investment






15. Service Improvement Plan






16. Service Design Package






17. Definitive Media Library






18. Total Quality Management






19. Post-Implementation Review






20. Vital Business Function






21. IT Service Continuity Management






22. International Organization for Standardization






23. Known Error Database






24. Service Level Package






25. Service Acceptance Criteria






26. Business Continuity Management






27. User Profile






28. Key Performance Indicator






29. eSourcing Capability Model for Service Providers






30. Configuration Management System






31. Application Service Provider






32. Security Management Information System






33. IT Steering Group






34. Plan Do Check Act






35. Service Failure Analysis






36. Configuration Item






37. Continual Service Improvement






38. Commercial Off The Shelf






39. Service Level Management






40. Seperation of Concerns






41. Capability Maturity Model






42. Responsible Accountable Consulted Informed






43. Software Asset Management






44. Data-to-Information-to-Knowledge-to-Wisdom






45. Recovery Time Objective






46. Mean Time Between Service Incidents






47. British Standars Institution






48. Service Maintanence Objective






49. Early Life Support






50. Quality Assurance