Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sarbanes-Oxley (US Law)






2. Supplier and Contract Management Information System






3. Configuration Management System






4. Operational Expendatures






5. Service Level Agreements






6. Line of Service






7. Mean Time Between Failures






8. IT Steering Group






9. Project Management Body of Knowledge






10. Service Capacity Management






11. Service Portfolio Management






12. eSourcing Capability Model for Service Providers






13. Automatic Call Distribution






14. Management of Risk






15. Business Relationship Manager






16. Computer Telephony Integration






17. IT Service Continuity Management






18. Project Management Office






19. Data-to-Information-to-Knowledge-to-Wisdom






20. Software Asset Management






21. Prerequisite for Success






22. Capacity Management Information System






23. Quality Assurance






24. Projected Service Outage






25. Return On Assets






26. Interactive Voice Response






27. Configuration Item






28. Standard Operation Procedure






29. Information Security Management System






30. Post-Implementation Review






31. Total Quality Management






32. Total Cost of Ownership






33. eSourcing Capability Model for Client Organizations






34. Known Error Database






35. Service Level Requirement






36. PRojects IN Controlled Environments






37. Critical Success Factor






38. Service Improvement Plan






39. Service Level Management






40. Security Management Information System






41. Information Technology






42. Pattern of Business Activity






43. IT Service Management Forum






44. Component Failure Impact Analysis






45. Business Continuity Plan






46. Technical Observation






47. Configuration Management Database






48. Definitive Media Library






49. User Profile






50. Quality Management System