Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continual Service Improvement






2. Total Cost of Ownership






3. Information Technology






4. Mean Time Between Service Incidents






5. Service Acceptance Criteria






6. Service Improvement Plan






7. Best Management Practice






8. Mean Time to Restore Service






9. Mean Time Between Failures






10. Capability Maturity Model






11. Capital Expenditure






12. Recovery Time Objective






13. Return On Assets






14. Mean Time To Repair






15. Project Management Office






16. Internal Rate of Return






17. Computer Telephony Integration






18. IT Service Continuity Management






19. Component Capacity Management






20. Service Capacity Management






21. Service Knowledge Management System






22. Service Performance Interface






23. eSourcing Capability Model for Client Organizations






24. Sarbanes-Oxley (US Law)






25. Plan Do Check Act






26. Technical Observation






27. Service Design Package






28. Definitive Media Library






29. Service Portfolio Management






30. Availability Management






31. Responsible Accountable Consulted Informed






32. Information Security Management System






33. Pattern of Business Activity






34. Business Relationship Manager






35. Service Failure Analysis






36. Projected Service Outage






37. Business Continuity Plan






38. Vital Business Function






39. Capability Maturity Model Integration






40. Control Objectives for Information and Related Technology






41. Work In Progress






42. Net Present Value






43. Early Life Support






44. Terms of Reference






45. Component Failure Impact Analysis






46. Specific - Measurable - Achievable - Relevant - Time-Bound






47. Underpinning Contract






48. Value On Investment






49. Data-to-Information-to-Knowledge-to-Wisdom






50. IT Service Management Forum