Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Service Level Package






2. Information Technology






3. Seperation of Concerns






4. Root Cause Analysis






5. Service Portfolio Management






6. Best Management Practice






7. Management Information System






8. Capacity Management Information System






9. Prerequisite for Success






10. Control Objectives for Information and Related Technology






11. Pattern of Business Activity






12. IT Steering Group






13. Service Asset and Configuration Management






14. Business Relationship Manager






15. Service Acceptance Criteria






16. IT Service Continuity Management






17. Critical Success Factor






18. Responsible Accountable Consulted Informed






19. Service Level Management






20. Automatic Call Distribution






21. Mean Time Between Service Incidents






22. Fault Tree Analysis






23. Recovery Time Objective






24. Configuration Item






25. Operational Expendatures






26. Key Performance Indicator






27. Software Asset Management






28. Net Present Value






29. Underpinning Contract






30. Value On Investment






31. International Organization for Standardization






32. Commercial Off The Shelf






33. Business Continuity Management






34. Information Security Management






35. Configuration Management System






36. Component Capacity Management






37. PRojects IN Controlled Environments






38. Total Quality Management






39. Service Performance Interface






40. Interactive Voice Response






41. British Standars Institution






42. Early Life Support






43. Mean Time to Restore Service






44. Project Management Office






45. Information Security Management System






46. Mean Time Between Failures






47. Known Error Database






48. Service Knowledge Management System






49. Definitive Media Library






50. Line of Service