Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software Asset Management






2. Plan Do Check Act






3. Root Cause Analysis






4. International Organization for Standardization






5. Component Failure Impact Analysis






6. Security Management Information System






7. Project Management Office






8. Supplier and Contract Management Information System






9. Application Service Provider






10. Configuration Management System






11. Terms of Reference






12. Total Cost of Utilization






13. Automatic Call Distribution






14. Change Advisory Board






15. Management Information System






16. Configuration Management Database






17. Computer Telephony Integration






18. IT Service Management






19. Fault Tree Analysis






20. Agreed Service Time






21. Information Technology






22. Component Capacity Management






23. Service Level Management






24. Singlf Point of Failure






25. Service Knowledge Management System






26. Pattern of Business Activity






27. Availability Management






28. Continual Service Improvement






29. Interactive Voice Response






30. Work In Progress






31. Standard Operation Procedure






32. Statement of Requirements






33. Technical Observation






34. Service Level Package






35. Mean Time Between Failures






36. Best Management Practice






37. Net Present Value






38. Definitive Media Library






39. Capital Expenditure






40. Service Failure Analysis






41. Specific - Measurable - Achievable - Relevant - Time-Bound






42. Operational Expendatures






43. Mean Time to Restore Service






44. Critical Success Factor






45. Service Maintanence Objective






46. eSourcing Capability Model for Service Providers






47. PRojects IN Controlled Environments






48. Service Asset and Configuration Management






49. Prerequisite for Success






50. Return On Investment