Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software Asset Management






2. Mean Time To Repair






3. Component Failure Impact Analysis






4. eSourcing Capability Model for Client Organizations






5. Seperation of Concerns






6. Vital Business Function






7. Business Continuity Management






8. Net Present Value






9. IT Service Continuity Management






10. Capacity Management Information System






11. Mean Time Between Service Incidents






12. Critical Success Factor






13. Service Capacity Management






14. Sarbanes-Oxley (US Law)






15. Underpinning Contract






16. Project Management Body of Knowledge






17. Known Error Database






18. Request For Change






19. Availability Management






20. International Organization for Standardization






21. Service Acceptance Criteria






22. Total Cost of Utilization






23. User Profile






24. Standard Operation Procedure






25. Line of Service






26. Service Knowledge Management System






27. Work In Progress






28. Mean Time Between Failures






29. Management Information System






30. Quality Assurance






31. Information Technology






32. Root Cause Analysis






33. Capability Maturity Model






34. Interactive Voice Response






35. Information Security Management






36. Operational Level Agreement






37. Statement of Requirements






38. Specific - Measurable - Achievable - Relevant - Time-Bound






39. Availability Management Information System






40. Continual Service Improvement






41. IT Service Management






42. Service Failure Analysis






43. Projected Service Outage






44. Capital Expenditure






45. Change Advisory Board






46. Service Level Management






47. Emergency Change Advisory Board






48. Service Portfolio Management






49. Value On Investment






50. Total Cost of Ownership