Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information Technology






2. Singlf Point of Failure






3. Service Level Package






4. Early Life Support






5. Software Asset Management






6. Operational Expendatures






7. Quality Assurance






8. British Standars Institution






9. Recovery Point Objective






10. Critical Success Factor






11. Standard Operation Procedure






12. PRojects IN Controlled Environments






13. Service Knowledge Management System






14. Operational Level Agreement






15. Emergency Change Advisory Board






16. Availability Management Information System






17. Mean Time To Repair






18. Information Security Management






19. Service Design Package






20. User Profile






21. Known Error Database






22. Change Advisory Board






23. Recovery Time Objective






24. Business Impact Analysis






25. Service Failure Analysis






26. Plan Do Check Act






27. Supplier and Contract Management Information System






28. Security Management Information System






29. Sarbanes-Oxley (US Law)






30. Mean Time Between Failures






31. Internal Rate of Return






32. Request For Change






33. Configuration Management System






34. Root Cause Analysis






35. Total Cost of Ownership






36. Availability Management






37. Project Management Body of Knowledge






38. eSourcing Capability Model for Service Providers






39. Configuration Item






40. IT Service Continuity Management






41. Management Information System






42. Service Level Management






43. Business Relationship Manager






44. IT Steering Group






45. Responsible Accountable Consulted Informed






46. Component Capacity Management






47. Line of Service






48. Computer Telephony Integration






49. Management of Risk






50. Projected Service Outage