Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statement of Requirements






2. Commercial Off The Shelf






3. Capability Maturity Model






4. Capital Expenditure






5. Total Cost of Ownership






6. Continual Service Improvement






7. Supplier and Contract Management Information System






8. Service Acceptance Criteria






9. Service Performance Interface






10. Emergency Change Advisory Board






11. Project Management Office






12. Service Portfolio Management






13. Service Knowledge Management System






14. Pattern of Business Activity






15. International Organization for Standardization






16. Mean Time Between Service Incidents






17. Mean Time Between Failures






18. Information Technology






19. Service Capacity Management






20. Definitive Media Library






21. Responsible Accountable Consulted Informed






22. Operational Level Agreement






23. Project Management Institute






24. Configuration Management Database






25. Standard Operation Procedure






26. Return On Assets






27. Mean Time to Restore Service






28. Change Advisory Board






29. Critical Success Factor






30. Projected Service Outage






31. Service Improvement Plan






32. Recovery Time Objective






33. Singlf Point of Failure






34. Control Objectives for Information and Related Technology






35. Post-Implementation Review






36. Business Continuity Management






37. Internet Service Provider






38. Fault Tree Analysis






39. Service Level Requirement






40. eSourcing Capability Model for Service Providers






41. Automatic Call Distribution






42. Operational Expendatures






43. Key Performance Indicator






44. Underpinning Contract






45. Total Cost of Utilization






46. Total Quality Management






47. Availability Management






48. Known Error Database






49. Component Failure Impact Analysis






50. Business Relationship Manager