Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key Performance Indicator






2. Service Capacity Management






3. Total Cost of Ownership






4. Business Impact Analysis






5. Project Management Body of Knowledge






6. Data-to-Information-to-Knowledge-to-Wisdom






7. Work In Progress






8. Sarbanes-Oxley (US Law)






9. Post-Implementation Review






10. Component Failure Impact Analysis






11. Business Continuity Plan






12. Security Management Information System






13. Seperation of Concerns






14. Capacity Management Information System






15. Change Advisory Board






16. Configuration Management Database






17. Recovery Point Objective






18. Operational Level Agreement






19. Business Continuity Management






20. IT Service Continuity Management






21. Mean Time To Repair






22. Mean Time to Restore Service






23. Component Capacity Management






24. Service Performance Interface






25. Standard Operation Procedure






26. Information Security Management System






27. eSourcing Capability Model for Client Organizations






28. Request For Change






29. Capability Maturity Model






30. Root Cause Analysis






31. Internal Rate of Return






32. Underpinning Contract






33. Computer Telephony Integration






34. Availability Management






35. Capital Expenditure






36. Net Present Value






37. Service Knowledge Management System






38. Specific - Measurable - Achievable - Relevant - Time-Bound






39. Availability Management Information System






40. Control Objectives for Information and Related Technology






41. Definitive Media Library






42. Quality Assurance






43. Critical Success Factor






44. Service Level Management






45. Service Level Package






46. Internet Service Provider






47. Business Relationship Manager






48. eSourcing Capability Model for Service Providers






49. Service Failure Analysis






50. British Standars Institution