Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality Assurance






2. Quality Management System






3. Interactive Voice Response






4. Technical Observation






5. Emergency Change Advisory Board






6. Specific - Measurable - Achievable - Relevant - Time-Bound






7. Responsible Accountable Consulted Informed






8. eSourcing Capability Model for Client Organizations






9. Business Relationship Manager






10. Operational Expendatures






11. International Organization for Standardization






12. Commercial Off The Shelf






13. Security Management Information System






14. Service Failure Analysis






15. Service Level Management






16. Information Technology






17. User Profile






18. Mean Time To Repair






19. Management of Risk






20. Project Management Office






21. Recovery Point Objective






22. Fault Tree Analysis






23. Business Continuity Plan






24. Service Capacity Management






25. Service Asset and Configuration Management






26. IT Service Management






27. Service Performance Interface






28. Service Design Package






29. Capital Expenditure






30. Known Error Database






31. Service Knowledge Management System






32. Key Performance Indicator






33. Best Management Practice






34. Root Cause Analysis






35. Request For Change






36. Control Objectives for Information and Related Technology






37. Project Management Body of Knowledge






38. Work In Progress






39. Operational Level Agreement






40. Computer Telephony Integration






41. Configuration Management Database






42. Supplier and Contract Management Information System






43. Service Level Requirement






44. Pattern of Business Activity






45. Internal Rate of Return






46. Service Maintanence Objective






47. Management Information System






48. Mean Time to Restore Service






49. Business Continuity Management






50. PRojects IN Controlled Environments