SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
ITIL Acronyms
Start Test
Study First
Subjects
:
certifications
,
itil
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Service Level Package
SLP
QMS
CTI
PRINCE2
2. Information Technology
BSI
PMBOK
PDCA
IT
3. Seperation of Concerns
LOS
ITSCM
SoC
ECAB
4. Root Cause Analysis
RCA
TCO
SMO
RACI
5. Service Portfolio Management
SFA
CCM
SPM
OpEx
6. Best Management Practice
OpEx
ACD
IT
BMP
7. Management Information System
eSCM-CL
SMIS
MIS
OpEx
8. Capacity Management Information System
TO
IVR
SAM
CMIS
9. Prerequisite for Success
PFS
KEDB
CTI
IRR
10. Control Objectives for Information and Related Technology
SFA
BIA
COBIT
CFIA
11. Pattern of Business Activity
MIS
PBA
DML
SDP
12. IT Steering Group
ISG
SIP
PFS
SLM
13. Service Asset and Configuration Management
SOR
QA
SACM
IT
14. Business Relationship Manager
LOS
BRM
PMBOK
RTO
15. Service Acceptance Criteria
SACM
SDP
TO
SAC
16. IT Service Continuity Management
ITSCM
KEDB
ECAB
DIKW
17. Critical Success Factor
CSF
TQM
MIS
ITSCM
18. Responsible Accountable Consulted Informed
CI
RACI
SMIS
ACD
19. Service Level Management
PMO
SLM
ISM
PBA
20. Automatic Call Distribution
RFC
SOP
ACD
ISG
21. Mean Time Between Service Incidents
SFA
MTBSI
VOI
CMIS
22. Fault Tree Analysis
RFC
PBA
FTA
BMP
23. Recovery Time Objective
RACI
IT
RTO
SoC
24. Configuration Item
PMBOK
CI
eSCM-SP
ITSM
25. Operational Expendatures
UC
SDP
OpEx
MTBSI
26. Key Performance Indicator
COBIT
MTRS
KPI
LOS
27. Software Asset Management
IVR
SCMIS
SAM
MTBF
28. Net Present Value
NPV
IT
SMO
SMART
29. Underpinning Contract
IRR
UC
CTI
CFIA
30. Value On Investment
MTBF
PSO
VOI
RTO
31. International Organization for Standardization
TOR
KPI
TCO
ISO
32. Commercial Off The Shelf
RPO
ITSCM
AM
COTS
33. Business Continuity Management
SPOF
ISO
BCM
CMIS
34. Information Security Management
CTI
ISM
SLM
PMBOK
35. Configuration Management System
CMS
RFC
SLA
IRR
36. Component Capacity Management
CCM
ITSCM
CMIS
MTTR
37. PRojects IN Controlled Environments
QMS
FTA
RFC
PRINCE2
38. Total Quality Management
QA
TQM
SLR
ISG
39. Service Performance Interface
SPI
eSCM-CL
SOX
CMS
40. Interactive Voice Response
CFIA
IVR
SPOF
CI
41. British Standars Institution
AST
VBF
BSI
CSF
42. Early Life Support
SOX
ELS
BCP
PMBOK
43. Mean Time to Restore Service
RPO
MTRS
ISG
BSI
44. Project Management Office
PMO
FTA
MTBSI
BIA
45. Information Security Management System
PIR
RCA
itSMF
ISMS
46. Mean Time Between Failures
MTBF
ISP
M_o_R
NPV
47. Known Error Database
KEDB
PMBOK
SPI
VBF
48. Service Knowledge Management System
FTA
SKMS
SOP
SPM
49. Definitive Media Library
ISM
SCMIS
RTO
DML
50. Line of Service
FTA
SAM
LOS
RPO