Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Technical Observation






2. Configuration Management System






3. Availability Management






4. Capability Maturity Model Integration






5. Service Knowledge Management System






6. Information Security Management






7. Mean Time to Restore Service






8. IT Service Management






9. Best Management Practice






10. Value On Investment






11. Project Management Body of Knowledge






12. Post-Implementation Review






13. Business Impact Analysis






14. IT Steering Group






15. Management of Risk






16. Specific - Measurable - Achievable - Relevant - Time-Bound






17. Service Performance Interface






18. Quality Management System






19. Request For Change






20. Application Service Provider






21. Early Life Support






22. Project Management Institute






23. PRojects IN Controlled Environments






24. Terms of Reference






25. Definitive Media Library






26. Availability Management Information System






27. Service Level Management






28. Information Technology






29. Projected Service Outage






30. Capacity Management Information System






31. Service Level Package






32. Responsible Accountable Consulted Informed






33. IT Service Management Forum






34. Service Design Package






35. Key Performance Indicator






36. Interactive Voice Response






37. Service Capacity Management






38. Change Advisory Board






39. Business Continuity Management






40. Mean Time Between Failures






41. Capability Maturity Model






42. Statement of Requirements






43. Pattern of Business Activity






44. Operational Level Agreement






45. Standard Operation Procedure






46. Work In Progress






47. Mean Time Between Service Incidents






48. Net Present Value






49. Internet Service Provider






50. Data-to-Information-to-Knowledge-to-Wisdom







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