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Test your basic knowledge |
ITIL Acronyms
Start Test
Study First
Subjects
:
certifications
,
itil
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information Technology
IT
CSI
SLR
SCMIS
2. Pattern of Business Activity
PBA
MTBF
UC
SOX
3. Project Management Institute
PMI
BSI
SCM
LOS
4. Service Capacity Management
NPV
itSMF
CI
SCM
5. Service Asset and Configuration Management
RTO
SMIS
SACM
RCA
6. Control Objectives for Information and Related Technology
OpEx
COBIT
RFC
SMIS
7. Terms of Reference
WIP
SAM
TOR
CAB
8. Service Level Requirement
UC
itSMF
SLP
SLR
9. Work In Progress
WIP
IVR
MTBSI
PSO
10. IT Service Management
ITSM
SOR
BMP
SLA
11. Project Management Body of Knowledge
ITSM
SKMS
TCU
PMBOK
12. Automatic Call Distribution
AST
SPM
TCU
ACD
13. Information Security Management
ELS
ISM
SLP
SOP
14. Value On Investment
PSO
VOI
LOS
PBA
15. Service Improvement Plan
AST
SIP
SCMIS
QA
16. Service Design Package
CI
SDP
ISMS
RFC
17. Definitive Media Library
PMO
SLM
DML
CapEx
18. Total Quality Management
CFIA
TQM
CMS
SIP
19. Post-Implementation Review
CapEx
PBA
ELS
PIR
20. Vital Business Function
CSF
BIA
SMO
VBF
21. IT Service Continuity Management
CAB
BMP
ITSCM
SLR
22. International Organization for Standardization
DML
SKMS
ISO
CSI
23. Known Error Database
PBA
CTI
KEDB
IVR
24. Service Level Package
SIP
SLP
ELS
SCM
25. Service Acceptance Criteria
SAC
KPI
ACD
DIKW
26. Business Continuity Management
MTRS
CI
BCM
PRINCE2
27. User Profile
UP
UC
WIP
MTBSI
28. Key Performance Indicator
CI
KPI
TO
RFC
29. eSourcing Capability Model for Service Providers
eSCM-SP
TQM
CAB
ISO
30. Configuration Management System
CMS
SAM
RTO
ECAB
31. Application Service Provider
ISO
COBIT
ASP
ECAB
32. Security Management Information System
IVR
SMIS
DIKW
CI
33. IT Steering Group
CMM
VOI
SOX
ISG
34. Plan Do Check Act
RCA
M_o_R
RFC
PDCA
35. Service Failure Analysis
SACM
SFA
AST
TOR
36. Configuration Item
CI
MIS
CTI
ROA
37. Continual Service Improvement
SPOF
MTBSI
CSI
SOR
38. Commercial Off The Shelf
SOR
COTS
QMS
TCO
39. Service Level Management
SMO
SLM
SPM
CCM
40. Seperation of Concerns
SLR
CMDB
TQM
SoC
41. Capability Maturity Model
CI
SPOF
CMM
SAC
42. Responsible Accountable Consulted Informed
RACI
AM
SCMIS
DIKW
43. Software Asset Management
SAM
RTO
DML
UP
44. Data-to-Information-to-Knowledge-to-Wisdom
DIKW
SPM
TCU
eSCM-CL
45. Recovery Time Objective
ROA
SIP
RTO
DIKW
46. Mean Time Between Service Incidents
MTBSI
NPV
CFIA
SoC
47. British Standars Institution
BSI
CMIS
PBA
QMS
48. Service Maintanence Objective
SMO
LOS
SPI
TOR
49. Early Life Support
ELS
FTA
SMIS
SOX
50. Quality Assurance
PSO
SoC
QA
CapEx