Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Definitive Media Library






2. Service Level Management






3. Automatic Call Distribution






4. Internal Rate of Return






5. Capability Maturity Model Integration






6. IT Service Management






7. Vital Business Function






8. Specific - Measurable - Achievable - Relevant - Time-Bound






9. Mean Time to Restore Service






10. Service Level Agreements






11. Project Management Body of Knowledge






12. Mean Time To Repair






13. Service Knowledge Management System






14. Fault Tree Analysis






15. Projected Service Outage






16. Work In Progress






17. Service Asset and Configuration Management






18. Internet Service Provider






19. Quality Assurance






20. Management Information System






21. Statement of Requirements






22. Singlf Point of Failure






23. Service Portfolio Management






24. Availability Management Information System






25. British Standars Institution






26. Emergency Change Advisory Board






27. Business Impact Analysis






28. Security Management Information System






29. Service Level Requirement






30. Mean Time Between Failures






31. Component Failure Impact Analysis






32. Service Capacity Management






33. Component Capacity Management






34. Seperation of Concerns






35. Net Present Value






36. Quality Management System






37. Configuration Management System






38. Mean Time Between Service Incidents






39. Total Cost of Ownership






40. Root Cause Analysis






41. eSourcing Capability Model for Client Organizations






42. Availability Management






43. Standard Operation Procedure






44. Early Life Support






45. Service Maintanence Objective






46. Business Continuity Management






47. Known Error Database






48. Information Technology






49. Commercial Off The Shelf






50. Service Failure Analysis