Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Line of Service






2. Software Asset Management






3. Mean Time To Repair






4. Operational Expendatures






5. Statement of Requirements






6. Projected Service Outage






7. Service Level Requirement






8. Recovery Time Objective






9. Service Improvement Plan






10. Return On Investment






11. Business Continuity Management






12. Capability Maturity Model






13. IT Service Continuity Management






14. IT Steering Group






15. International Organization for Standardization






16. Application Service Provider






17. Work In Progress






18. Computer Telephony Integration






19. Data-to-Information-to-Knowledge-to-Wisdom






20. Vital Business Function






21. eSourcing Capability Model for Client Organizations






22. Commercial Off The Shelf






23. Technical Observation






24. Recovery Point Objective






25. Critical Success Factor






26. Business Impact Analysis






27. Service Failure Analysis






28. Quality Management System






29. Specific - Measurable - Achievable - Relevant - Time-Bound






30. Seperation of Concerns






31. Sarbanes-Oxley (US Law)






32. Service Maintanence Objective






33. Configuration Item






34. Management Information System






35. Singlf Point of Failure






36. Project Management Office






37. Business Relationship Manager






38. Interactive Voice Response






39. Information Technology






40. Total Quality Management






41. Prerequisite for Success






42. Total Cost of Ownership






43. Information Security Management System






44. Post-Implementation Review






45. Service Design Package






46. Availability Management Information System






47. Definitive Media Library






48. Security Management Information System






49. Change Advisory Board






50. Responsible Accountable Consulted Informed