Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard Operation Procedure






2. Capital Expenditure






3. British Standars Institution






4. Singlf Point of Failure






5. Project Management Office






6. Underpinning Contract






7. Supplier and Contract Management Information System






8. Service Design Package






9. Service Capacity Management






10. Best Management Practice






11. Internet Service Provider






12. Statement of Requirements






13. Management of Risk






14. Service Level Agreements






15. Security Management Information System






16. Service Failure Analysis






17. Service Level Package






18. Plan Do Check Act






19. Capability Maturity Model






20. Request For Change






21. Information Security Management






22. Information Security Management System






23. Service Performance Interface






24. Total Quality Management






25. Service Acceptance Criteria






26. IT Steering Group






27. Commercial Off The Shelf






28. Operational Expendatures






29. Recovery Time Objective






30. Change Advisory Board






31. Computer Telephony Integration






32. Service Asset and Configuration Management






33. Availability Management






34. Data-to-Information-to-Knowledge-to-Wisdom






35. Mean Time Between Service Incidents






36. Availability Management Information System






37. Service Portfolio Management






38. International Organization for Standardization






39. Configuration Item






40. IT Service Management






41. Total Cost of Ownership






42. Net Present Value






43. Configuration Management System






44. Agreed Service Time






45. Early Life Support






46. IT Service Continuity Management






47. Component Capacity Management






48. Specific - Measurable - Achievable - Relevant - Time-Bound






49. Service Maintanence Objective






50. Interactive Voice Response