Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Commercial Off The Shelf






2. Total Quality Management






3. Business Relationship Manager






4. Responsible Accountable Consulted Informed






5. Mean Time to Restore Service






6. Key Performance Indicator






7. Capacity Management Information System






8. Service Improvement Plan






9. Operational Level Agreement






10. Service Acceptance Criteria






11. Vital Business Function






12. Work In Progress






13. Mean Time To Repair






14. Plan Do Check Act






15. Service Portfolio Management






16. Service Capacity Management






17. Early Life Support






18. Emergency Change Advisory Board






19. Service Level Requirement






20. Return On Investment






21. Mean Time Between Failures






22. Control Objectives for Information and Related Technology






23. Definitive Media Library






24. IT Steering Group






25. Security Management Information System






26. International Organization for Standardization






27. Quality Assurance






28. Business Impact Analysis






29. eSourcing Capability Model for Client Organizations






30. Project Management Office






31. Total Cost of Ownership






32. Computer Telephony Integration






33. Net Present Value






34. Service Failure Analysis






35. Change Advisory Board






36. Capability Maturity Model






37. Capability Maturity Model Integration






38. Configuration Management Database






39. Pattern of Business Activity






40. Project Management Body of Knowledge






41. Service Performance Interface






42. IT Service Management Forum






43. Post-Implementation Review






44. Seperation of Concerns






45. Service Maintanence Objective






46. Service Knowledge Management System






47. Terms of Reference






48. Service Design Package






49. Project Management Institute






50. Fault Tree Analysis