Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sarbanes-Oxley (US Law)






2. Pattern of Business Activity






3. Total Cost of Utilization






4. Service Knowledge Management System






5. Interactive Voice Response






6. Early Life Support






7. International Organization for Standardization






8. eSourcing Capability Model for Client Organizations






9. Management of Risk






10. Service Level Agreements






11. eSourcing Capability Model for Service Providers






12. Root Cause Analysis






13. Component Failure Impact Analysis






14. Project Management Institute






15. Mean Time Between Failures






16. Recovery Time Objective






17. PRojects IN Controlled Environments






18. Post-Implementation Review






19. Recovery Point Objective






20. Service Acceptance Criteria






21. IT Service Management Forum






22. Capital Expenditure






23. Automatic Call Distribution






24. Service Level Management






25. Fault Tree Analysis






26. Underpinning Contract






27. Business Continuity Plan






28. Statement of Requirements






29. Availability Management Information System






30. Information Security Management System






31. Project Management Office






32. IT Service Management






33. Service Capacity Management






34. Technical Observation






35. Mean Time Between Service Incidents






36. Component Capacity Management






37. Security Management Information System






38. Work In Progress






39. Mean Time to Restore Service






40. Supplier and Contract Management Information System






41. Request For Change






42. Capability Maturity Model Integration






43. Configuration Item






44. Service Performance Interface






45. British Standars Institution






46. Management Information System






47. Emergency Change Advisory Board






48. Operational Level Agreement






49. Value On Investment






50. Quality Management System