Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Project Management Institute






2. International Organization for Standardization






3. Commercial Off The Shelf






4. Fault Tree Analysis






5. Continual Service Improvement






6. Project Management Body of Knowledge






7. Technical Observation






8. Business Continuity Plan






9. Service Improvement Plan






10. Service Knowledge Management System






11. Service Asset and Configuration Management






12. Service Failure Analysis






13. Service Performance Interface






14. Mean Time Between Failures






15. Availability Management






16. Configuration Management Database






17. Service Maintanence Objective






18. Agreed Service Time






19. Business Impact Analysis






20. Component Capacity Management






21. Software Asset Management






22. Seperation of Concerns






23. Critical Success Factor






24. eSourcing Capability Model for Client Organizations






25. Service Level Agreements






26. Request For Change






27. Work In Progress






28. Interactive Voice Response






29. Emergency Change Advisory Board






30. Recovery Point Objective






31. Statement of Requirements






32. Quality Management System






33. Plan Do Check Act






34. Control Objectives for Information and Related Technology






35. Mean Time to Restore Service






36. Mean Time Between Service Incidents






37. Change Advisory Board






38. Terms of Reference






39. Line of Service






40. Key Performance Indicator






41. Capability Maturity Model






42. Capacity Management Information System






43. Application Service Provider






44. Total Cost of Ownership






45. Data-to-Information-to-Knowledge-to-Wisdom






46. Post-Implementation Review






47. Automatic Call Distribution






48. Component Failure Impact Analysis






49. Management of Risk






50. IT Service Management Forum