Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Application Service Provider






2. Standard Operation Procedure






3. Return On Assets






4. Service Acceptance Criteria






5. Total Cost of Ownership






6. IT Service Management






7. Underpinning Contract






8. Value On Investment






9. Plan Do Check Act






10. Capability Maturity Model






11. Mean Time To Repair






12. Supplier and Contract Management Information System






13. Service Improvement Plan






14. Operational Expendatures






15. Service Performance Interface






16. Seperation of Concerns






17. Data-to-Information-to-Knowledge-to-Wisdom






18. Recovery Time Objective






19. Quality Management System






20. Return On Investment






21. Emergency Change Advisory Board






22. Vital Business Function






23. Project Management Institute






24. Post-Implementation Review






25. Service Level Management






26. Availability Management






27. Business Continuity Plan






28. International Organization for Standardization






29. Commercial Off The Shelf






30. Request For Change






31. Mean Time Between Service Incidents






32. Configuration Management Database






33. Service Failure Analysis






34. Terms of Reference






35. Capability Maturity Model Integration






36. Best Management Practice






37. Technical Observation






38. Net Present Value






39. Service Portfolio Management






40. Mean Time Between Failures






41. Mean Time to Restore Service






42. Capacity Management Information System






43. Configuration Item






44. Capital Expenditure






45. Quality Assurance






46. Component Capacity Management






47. Sarbanes-Oxley (US Law)






48. Business Impact Analysis






49. Fault Tree Analysis






50. Continual Service Improvement