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Test your basic knowledge |
ITIL Acronyms
Start Test
Study First
Subjects
:
certifications
,
itil
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continual Service Improvement
KEDB
CSI
PRINCE2
KPI
2. Total Cost of Ownership
TCO
UP
ISMS
LOS
3. Information Technology
KEDB
IT
CFIA
MTBF
4. Mean Time Between Service Incidents
TOR
ROA
FTA
MTBSI
5. Service Acceptance Criteria
IT
SoC
SAC
VBF
6. Service Improvement Plan
TCO
SAC
MTRS
SIP
7. Best Management Practice
NPV
BMP
RPO
SOR
8. Mean Time to Restore Service
MTRS
ITSM
SLM
SLP
9. Mean Time Between Failures
ASP
MTBF
SFA
PRINCE2
10. Capability Maturity Model
CMM
PMO
CapEx
ASP
11. Capital Expenditure
QA
CMIS
UP
CapEx
12. Recovery Time Objective
CCM
RTO
PDCA
M_o_R
13. Return On Assets
DIKW
UC
ROA
OLA
14. Mean Time To Repair
ISO
MTTR
OLA
SOX
15. Project Management Office
AST
PMO
SMIS
CMS
16. Internal Rate of Return
QMS
CMIS
IRR
PRINCE2
17. Computer Telephony Integration
CTI
RTO
PMBOK
MTRS
18. IT Service Continuity Management
KEDB
ITSCM
TCO
BIA
19. Component Capacity Management
IVR
CCM
ASP
MTTR
20. Service Capacity Management
UC
PMI
SCM
QA
21. Service Knowledge Management System
CMMI
eSCM-CL
SKMS
BCP
22. Service Performance Interface
SPI
COTS
RACI
WIP
23. eSourcing Capability Model for Client Organizations
MIS
PMBOK
PIR
eSCM-CL
24. Sarbanes-Oxley (US Law)
UC
SOX
SDP
SAM
25. Plan Do Check Act
PIR
SLP
eSCM-SP
PDCA
26. Technical Observation
ISMS
ISP
ITSCM
TO
27. Service Design Package
PFS
MTBSI
itSMF
SDP
28. Definitive Media Library
SAM
CI
OpEx
DML
29. Service Portfolio Management
SAM
BRM
SPM
SPOF
30. Availability Management
AM
CMMI
COBIT
IRR
31. Responsible Accountable Consulted Informed
ITSM
RACI
TO
BCM
32. Information Security Management System
RACI
SOX
ISMS
BIA
33. Pattern of Business Activity
ELS
SDP
PBA
IT
34. Business Relationship Manager
eSCM-SP
OpEx
BRM
PSO
35. Service Failure Analysis
BIA
SFA
OpEx
PIR
36. Projected Service Outage
SAC
PSO
DIKW
SACM
37. Business Continuity Plan
ACD
BMP
BCP
SOP
38. Vital Business Function
PBA
CAB
VBF
CMDB
39. Capability Maturity Model Integration
TOR
BIA
CMMI
MTTR
40. Control Objectives for Information and Related Technology
SLM
SCMIS
RCA
COBIT
41. Work In Progress
BCP
PBA
WIP
DML
42. Net Present Value
SFA
NPV
M_o_R
COBIT
43. Early Life Support
ELS
CMDB
BRM
LOS
44. Terms of Reference
TOR
ASP
QA
PFS
45. Component Failure Impact Analysis
UC
BIA
CFIA
PDCA
46. Specific - Measurable - Achievable - Relevant - Time-Bound
TCO
SLR
SMART
AM
47. Underpinning Contract
CapEx
UC
eSCM-SP
SMIS
48. Value On Investment
ITSCM
VOI
SAC
PSO
49. Data-to-Information-to-Knowledge-to-Wisdom
DIKW
SOX
CCM
SLR
50. IT Service Management Forum
MTBF
BMP
PMBOK
itSMF