Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information Security Management






2. Continual Service Improvement






3. Underpinning Contract






4. Internet Service Provider






5. Configuration Item






6. Quality Management System






7. Service Knowledge Management System






8. Capital Expenditure






9. Software Asset Management






10. IT Steering Group






11. Service Improvement Plan






12. Automatic Call Distribution






13. Return On Assets






14. Mean Time to Restore Service






15. Post-Implementation Review






16. Business Relationship Manager






17. IT Service Management






18. Availability Management






19. Management of Risk






20. Emergency Change Advisory Board






21. Singlf Point of Failure






22. Capability Maturity Model Integration






23. Vital Business Function






24. Value On Investment






25. Operational Expendatures






26. Business Impact Analysis






27. IT Service Continuity Management






28. Service Capacity Management






29. Terms of Reference






30. Mean Time To Repair






31. Management Information System






32. Project Management Body of Knowledge






33. Project Management Institute






34. British Standars Institution






35. Net Present Value






36. Supplier and Contract Management Information System






37. Capability Maturity Model






38. Configuration Management Database






39. Service Portfolio Management






40. Data-to-Information-to-Knowledge-to-Wisdom






41. Change Advisory Board






42. eSourcing Capability Model for Service Providers






43. Key Performance Indicator






44. Prerequisite for Success






45. Availability Management Information System






46. Information Technology






47. Internal Rate of Return






48. Total Cost of Utilization






49. Computer Telephony Integration






50. Root Cause Analysis