Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. eSourcing Capability Model for Client Organizations






2. Recovery Time Objective






3. Commercial Off The Shelf






4. Service Portfolio Management






5. Service Level Package






6. Line of Service






7. Seperation of Concerns






8. Control Objectives for Information and Related Technology






9. Total Cost of Ownership






10. IT Steering Group






11. Return On Investment






12. IT Service Management Forum






13. Early Life Support






14. Capital Expenditure






15. Change Advisory Board






16. Technical Observation






17. Plan Do Check Act






18. Best Management Practice






19. Definitive Media Library






20. British Standars Institution






21. User Profile






22. Capability Maturity Model






23. PRojects IN Controlled Environments






24. Component Capacity Management






25. Availability Management Information System






26. Return On Assets






27. Capacity Management Information System






28. Operational Expendatures






29. Supplier and Contract Management Information System






30. Value On Investment






31. Project Management Institute






32. Singlf Point of Failure






33. Net Present Value






34. Service Design Package






35. Capability Maturity Model Integration






36. Fault Tree Analysis






37. Specific - Measurable - Achievable - Relevant - Time-Bound






38. Work In Progress






39. Service Improvement Plan






40. IT Service Management






41. Information Technology






42. Prerequisite for Success






43. Interactive Voice Response






44. Service Level Agreements






45. Automatic Call Distribution






46. Service Level Management






47. Service Asset and Configuration Management






48. Service Acceptance Criteria






49. Emergency Change Advisory Board






50. Quality Assurance