Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Project Management Institute






2. Emergency Change Advisory Board






3. Business Continuity Plan






4. Operational Expendatures






5. Internal Rate of Return






6. Specific - Measurable - Achievable - Relevant - Time-Bound






7. Information Security Management






8. IT Service Continuity Management






9. Best Management Practice






10. Configuration Management System






11. Key Performance Indicator






12. Mean Time Between Service Incidents






13. Service Failure Analysis






14. Operational Level Agreement






15. Service Portfolio Management






16. Vital Business Function






17. Critical Success Factor






18. Service Level Package






19. Service Asset and Configuration Management






20. IT Service Management Forum






21. Technical Observation






22. Interactive Voice Response






23. Plan Do Check Act






24. Continual Service Improvement






25. Standard Operation Procedure






26. Service Capacity Management






27. Work In Progress






28. Project Management Body of Knowledge






29. Capacity Management Information System






30. Service Design Package






31. Availability Management Information System






32. Service Maintanence Objective






33. Underpinning Contract






34. Project Management Office






35. Automatic Call Distribution






36. Change Advisory Board






37. Application Service Provider






38. Early Life Support






39. Recovery Point Objective






40. Service Level Management






41. Supplier and Contract Management Information System






42. Internet Service Provider






43. Mean Time To Repair






44. Seperation of Concerns






45. Business Impact Analysis






46. Configuration Item






47. Management Information System






48. Root Cause Analysis






49. Information Technology






50. Commercial Off The Shelf