Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Availability Management Information System






2. PRojects IN Controlled Environments






3. Quality Management System






4. Emergency Change Advisory Board






5. Component Capacity Management






6. Root Cause Analysis






7. Service Level Agreements






8. Plan Do Check Act






9. Service Failure Analysis






10. Service Portfolio Management






11. Management of Risk






12. Mean Time To Repair






13. Value On Investment






14. Best Management Practice






15. Work In Progress






16. Mean Time Between Failures






17. Service Maintanence Objective






18. Configuration Item






19. Recovery Point Objective






20. Service Level Management






21. Service Improvement Plan






22. Pattern of Business Activity






23. Supplier and Contract Management Information System






24. Definitive Media Library






25. Project Management Office






26. Internal Rate of Return






27. Business Continuity Plan






28. Commercial Off The Shelf






29. IT Steering Group






30. Seperation of Concerns






31. Technical Observation






32. Control Objectives for Information and Related Technology






33. Critical Success Factor






34. User Profile






35. Request For Change






36. Business Relationship Manager






37. Terms of Reference






38. Total Cost of Utilization






39. Key Performance Indicator






40. Project Management Body of Knowledge






41. Known Error Database






42. Configuration Management Database






43. British Standars Institution






44. Mean Time Between Service Incidents






45. IT Service Management






46. Service Acceptance Criteria






47. Specific - Measurable - Achievable - Relevant - Time-Bound






48. Management Information System






49. Component Failure Impact Analysis






50. Internet Service Provider







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