Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continual Service Improvement






2. IT Service Management Forum






3. Prerequisite for Success






4. Line of Service






5. Definitive Media Library






6. Operational Level Agreement






7. Singlf Point of Failure






8. Service Level Package






9. Service Asset and Configuration Management






10. Sarbanes-Oxley (US Law)






11. Operational Expendatures






12. Application Service Provider






13. Management Information System






14. Computer Telephony Integration






15. Capability Maturity Model Integration






16. Project Management Institute






17. Terms of Reference






18. Service Performance Interface






19. Plan Do Check Act






20. Underpinning Contract






21. Emergency Change Advisory Board






22. Service Level Agreements






23. Best Management Practice






24. Total Cost of Utilization






25. Information Technology






26. Known Error Database






27. Internal Rate of Return






28. British Standars Institution






29. Mean Time Between Failures






30. Quality Assurance






31. Interactive Voice Response






32. Change Advisory Board






33. Service Acceptance Criteria






34. Pattern of Business Activity






35. Capability Maturity Model






36. Service Design Package






37. Recovery Point Objective






38. Key Performance Indicator






39. Vital Business Function






40. Technical Observation






41. Automatic Call Distribution






42. Supplier and Contract Management Information System






43. Value On Investment






44. Return On Investment






45. Information Security Management






46. Business Continuity Plan






47. Service Improvement Plan






48. Project Management Office






49. Service Maintanence Objective






50. Fault Tree Analysis