Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Value On Investment






2. Sarbanes-Oxley (US Law)






3. Return On Investment






4. Security Management Information System






5. Plan Do Check Act






6. Net Present Value






7. Underpinning Contract






8. Management Information System






9. Prerequisite for Success






10. Service Failure Analysis






11. Capability Maturity Model






12. Service Improvement Plan






13. eSourcing Capability Model for Client Organizations






14. IT Service Management Forum






15. Software Asset Management






16. Internet Service Provider






17. Service Level Package






18. Emergency Change Advisory Board






19. Service Portfolio Management






20. Singlf Point of Failure






21. Computer Telephony Integration






22. Post-Implementation Review






23. Standard Operation Procedure






24. IT Steering Group






25. Mean Time Between Failures






26. Project Management Office






27. Service Performance Interface






28. Recovery Time Objective






29. Recovery Point Objective






30. Configuration Management System






31. Best Management Practice






32. Total Cost of Utilization






33. Service Level Agreements






34. Service Knowledge Management System






35. Continual Service Improvement






36. Work In Progress






37. Total Cost of Ownership






38. Seperation of Concerns






39. Technical Observation






40. Business Continuity Management






41. Quality Management System






42. Specific - Measurable - Achievable - Relevant - Time-Bound






43. Service Design Package






44. Commercial Off The Shelf






45. Mean Time To Repair






46. Agreed Service Time






47. Management of Risk






48. Operational Expendatures






49. Root Cause Analysis






50. Service Acceptance Criteria