Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Vital Business Function






2. Statement of Requirements






3. IT Service Management






4. Standard Operation Procedure






5. Quality Management System






6. Root Cause Analysis






7. Information Technology






8. Critical Success Factor






9. Project Management Office






10. Management Information System






11. Early Life Support






12. Service Level Management






13. Availability Management Information System






14. IT Steering Group






15. Emergency Change Advisory Board






16. Return On Assets






17. Configuration Item






18. Change Advisory Board






19. Application Service Provider






20. Business Continuity Plan






21. Post-Implementation Review






22. Total Cost of Utilization






23. Information Security Management






24. Return On Investment






25. Capital Expenditure






26. Best Management Practice






27. British Standars Institution






28. Service Capacity Management






29. Security Management Information System






30. Project Management Institute






31. Service Acceptance Criteria






32. Total Quality Management






33. Mean Time To Repair






34. Line of Service






35. Service Improvement Plan






36. Data-to-Information-to-Knowledge-to-Wisdom






37. Service Level Agreements






38. Management of Risk






39. Service Level Package






40. Mean Time to Restore Service






41. Business Impact Analysis






42. Net Present Value






43. Pattern of Business Activity






44. Prerequisite for Success






45. Availability Management






46. Capability Maturity Model Integration






47. Internal Rate of Return






48. PRojects IN Controlled Environments






49. Responsible Accountable Consulted Informed






50. IT Service Continuity Management