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ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. IT Steering Group






2. Service Capacity Management






3. Mean Time Between Service Incidents






4. Terms of Reference






5. Project Management Body of Knowledge






6. Capability Maturity Model






7. Total Cost of Ownership






8. Mean Time Between Failures






9. Change Advisory Board






10. IT Service Management Forum






11. Business Continuity Plan






12. Capacity Management Information System






13. Service Level Package






14. Continual Service Improvement






15. Application Service Provider






16. Software Asset Management






17. Business Continuity Management






18. Service Acceptance Criteria






19. Service Improvement Plan






20. Work In Progress






21. Statement of Requirements






22. Specific - Measurable - Achievable - Relevant - Time-Bound






23. Request For Change






24. Post-Implementation Review






25. Seperation of Concerns






26. Configuration Management Database






27. Service Knowledge Management System






28. Sarbanes-Oxley (US Law)






29. User Profile






30. Best Management Practice






31. Total Cost of Utilization






32. Recovery Time Objective






33. Return On Investment






34. Definitive Media Library






35. Information Security Management System






36. Operational Level Agreement






37. Plan Do Check Act






38. Technical Observation






39. Return On Assets






40. Capital Expenditure






41. Service Level Management






42. Automatic Call Distribution






43. Security Management Information System






44. Project Management Office






45. Fault Tree Analysis






46. Recovery Point Objective






47. Vital Business Function






48. Internal Rate of Return






49. Computer Telephony Integration






50. Service Maintanence Objective






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