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Test your basic knowledge |
ITIL Acronyms
Start Test
Study First
Subjects
:
certifications
,
itil
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Value On Investment
VOI
CTI
eSCM-SP
ISG
2. Sarbanes-Oxley (US Law)
ISMS
SOX
TCO
CMS
3. Return On Investment
TCO
ROI
NPV
CMS
4. Security Management Information System
CSF
OLA
SMIS
DIKW
5. Plan Do Check Act
PMI
AST
PDCA
IRR
6. Net Present Value
UP
CFIA
NPV
ASP
7. Underpinning Contract
CAB
CCM
UC
PBA
8. Management Information System
SOR
CMMI
WIP
MIS
9. Prerequisite for Success
PFS
CCM
RTO
PMBOK
10. Service Failure Analysis
SFA
eSCM-CL
SOP
ASP
11. Capability Maturity Model
OpEx
WIP
CMM
CAB
12. Service Improvement Plan
CI
SMO
SIP
RFC
13. eSourcing Capability Model for Client Organizations
eSCM-CL
CI
SPOF
QA
14. IT Service Management Forum
ROA
MTBF
BRM
itSMF
15. Software Asset Management
UP
ITSM
SAM
M_o_R
16. Internet Service Provider
M_o_R
SMART
RACI
ISP
17. Service Level Package
PIR
SOR
ITSCM
SLP
18. Emergency Change Advisory Board
ECAB
CMMI
SAM
itSMF
19. Service Portfolio Management
SAC
CAB
SPM
MIS
20. Singlf Point of Failure
SPOF
SAC
ROA
CMIS
21. Computer Telephony Integration
CTI
QMS
BCM
PMBOK
22. Post-Implementation Review
PIR
FTA
ASP
RPO
23. Standard Operation Procedure
SOX
BCP
SOP
SDP
24. IT Steering Group
KPI
PDCA
CMDB
ISG
25. Mean Time Between Failures
SOX
ISM
UC
MTBF
26. Project Management Office
ROI
PMO
SMIS
WIP
27. Service Performance Interface
eSCM-SP
BSI
SPM
SPI
28. Recovery Time Objective
DIKW
SCMIS
RTO
PBA
29. Recovery Point Objective
RPO
SACM
ISM
UC
30. Configuration Management System
DIKW
SAC
CMS
BRM
31. Best Management Practice
BMP
ISMS
SDP
BCM
32. Total Cost of Utilization
RFC
TOR
TCU
CAB
33. Service Level Agreements
CSF
SKMS
SLA
CSI
34. Service Knowledge Management System
SKMS
MIS
eSCM-CL
SOX
35. Continual Service Improvement
CSI
AM
OpEx
RPO
36. Work In Progress
WIP
CAB
PMO
MTBSI
37. Total Cost of Ownership
PIR
QA
TCO
SACM
38. Seperation of Concerns
eSCM-SP
SLM
MIS
SoC
39. Technical Observation
CCM
COTS
SoC
TO
40. Business Continuity Management
TOR
BIA
BCM
BSI
41. Quality Management System
QMS
UP
KEDB
RACI
42. Specific - Measurable - Achievable - Relevant - Time-Bound
SMART
SOR
LOS
CMIS
43. Service Design Package
SDP
PSO
SMO
TOR
44. Commercial Off The Shelf
CSI
ISO
ISM
COTS
45. Mean Time To Repair
SMO
QA
SDP
MTTR
46. Agreed Service Time
IVR
itSMF
UC
AST
47. Management of Risk
TO
BMP
SOP
M_o_R
48. Operational Expendatures
PBA
OpEx
ROA
COTS
49. Root Cause Analysis
RCA
KEDB
SOP
UC
50. Service Acceptance Criteria
SFA
SLA
BRM
SAC