Test your basic knowledge |

ITIL Acronyms

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Early Life Support






2. Configuration Management Database






3. Project Management Institute






4. Control Objectives for Information and Related Technology






5. Mean Time to Restore Service






6. Business Continuity Plan






7. PRojects IN Controlled Environments






8. Availability Management Information System






9. Standard Operation Procedure






10. Service Level Package






11. Recovery Time Objective






12. Service Level Agreements






13. Recovery Point Objective






14. Return On Investment






15. Vital Business Function






16. Supplier and Contract Management Information System






17. Project Management Body of Knowledge






18. Interactive Voice Response






19. Configuration Management System






20. Internal Rate of Return






21. British Standars Institution






22. Known Error Database






23. Service Acceptance Criteria






24. IT Service Management Forum






25. Technical Observation






26. Service Improvement Plan






27. Business Continuity Management






28. Service Failure Analysis






29. Service Maintanence Objective






30. Post-Implementation Review






31. Data-to-Information-to-Knowledge-to-Wisdom






32. Emergency Change Advisory Board






33. Software Asset Management






34. Capital Expenditure






35. Pattern of Business Activity






36. Component Failure Impact Analysis






37. Prerequisite for Success






38. Service Knowledge Management System






39. Line of Service






40. Business Relationship Manager






41. Key Performance Indicator






42. Definitive Media Library






43. Configuration Item






44. Fault Tree Analysis






45. eSourcing Capability Model for Client Organizations






46. Plan Do Check Act






47. Service Portfolio Management






48. Information Security Management






49. Information Security Management System






50. Request For Change