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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In Which type of booking model are room rates readily viewed on-line by potential guests?
Holiday inn
A la carte
Merchant model
Value
2. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
It is a reception that includes the services of complimentary food and/or beverages
To help keep workers safe
Water pumps
Empowerment
3. The best menus are those developed based upon
A college graduation weekend occurring near a hotel
The hotels general manager
Guest preference
Contribution margin
4. How can guest service best be integrated with employee reward systems
It influences the guests total perception of a hotel visit
By associating performance in providing guest service with employee compensation
Chain
Service
5. For Which item below would a 'replace as needed' program be best
They operate hotels for owners using the management company's trade name as the hotels brand
20%
ADR x Occupancy Rate= RevPar
Water pumps
6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
At the advertised ending time
20%
50000
Ritz carlton
7. What best describes a hotels chief engineer
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8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
They will have the same quality service expectations
Routine maintenance
Emergency maintenance
2-4% gross revenue
9. Which method would be least effective for determining guests' needs and wants
Costs increase
Waiting for guests to approach staff with specific problems
Franchise
When guests bring in their own bottles of alcohol for consumption at a hotel function
10. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
To qualify prospects
Holiday inn
Effectively answer open-ended questions about hypothetical service situations
Emergency maintenance
11. What is a normal par level in hotel laundry
3 times the normal usage
Costs increase
It matches expenses incurred with revenues generated
The american hotel and lodging association
12. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Attrition
Package
Management contract
$13.53
13. Which of the following is the formula hoteliers use to calculate RevPar
OTA
ADR x Occupancy Rate= RevPar
A college graduation weekend occurring near a hotel
The cost is higher than that of dining room service
14. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
FOC
Holiday inn
The person in charge of the hotel's maintenances department
15. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Franchisor
Air handlers
Routine maintenance
Waiting for guests to approach staff with specific problems
16. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
POM
Executive chef
Maid
17. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Your ADR is higher then that of your competitors
Identifying guests needs and wants
GDS
A web site that allows a hotel's guests to post reviews of their previous stays
18. What is the term used to identify those who purchase the rights to a hotels brand naem
Ritz carlton
Franchise
It influences the guests total perception of a hotel visit
Air handlers
19. Which is the most important market for large convention hotels
A college graduation weekend occurring near a hotel
Merchant model
Group market
Empowerment
20. What is the most important reason for properly maintaining trash removal areas
25 or fewer
When guests bring in their own bottles of alcohol for consumption at a hotel function
Waiting for guests to approach staff with specific problems
The elimination of insects - rodents and scavenging animals
21. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
A hotels sales and marketing teams results in relation to those of other hotels
When guests bring in their own bottles of alcohol for consumption at a hotel function
OTA
22. What happens to a hotel's POM costs as a hotel ages
Costs increase
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users
Purchases of food
23. What is true about a hosted bar
A stock issuing company that can own and operate its own hotels
The elimination of insects - rodents and scavenging animals
The host pays for the beverages cosumed by guests
Costs increase
24. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Group market
To help keep workers safe
FOC
$2.20
25. A CVB is typically funded by what
Upon receiving
They should be update as guest preferences change over time
They are not being supervised with a service emphasis
A hotels occupancy tax
26. Which position would be a direct report to a hotels F&B director
Franchisor
Banquet manager
It influences the guests total perception of a hotel visit
Confirm item quantity and quality
27. Which food service activity happens first
Confirm item quantity and quality
By associating performance in providing guest service with employee compensation
When resolving hotel operating problems
They are important for all workers serving food
28. Which of the following would be considered a user-generated web site
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29. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
They are individual travelers
A college graduation weekend occurring near a hotel
An outside vendor
30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Include bath towels - hand towels - and washclothes
It is a reception that includes the services of complimentary food and/or beverages
2-4% gross revenue
The cost is higher than that of dining room service
31. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
It is designed to meet the hotel's sales goal
The food and beverage services offered by the hotel
GDS
Purchases of food
32. Which of the following is most essential to providing good service
An outside vendor
The ensure guest room cleanliness
Identifying guests needs and wants
Pilferage
33. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
AAHOA
Profits are higher with banquet sales
Contribution margin
Pilferage
34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
They are individual travelers
Comp set
A hotels occupancy tax
The ensure guest room cleanliness
35. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Licensing
OTA
At the advertised ending time
Function rooms
36. Which types of food items have labor 'built in' to their prices
All housekeeping employees
Independent
250
Make or buy items
37. What is another lodging term for work-order
Preventive maintenance
Their price per unit declines
Maintenance request
The buying is based upon predetermined desired inventory levels
38. Who is responsible for making the distinction between mislaid - lost and abandoned property
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39. What is true about abandoned property
French
It has been intentionally left behind
Include bath towels - hand towels - and washclothes
Line level employees
40. Which is an example of a branded breakfast item
When guests bring in their own bottles of alcohol for consumption at a hotel function
Banquet manager
50000
Kellogg cereal
41. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Service
They will have the same quality service expectations
Daily
Air handlers
42. What is true about an investor in a hotel
Room rates and the number of operating hotel properties will increase
250
Needles left by intravenous drug users
The investor seeks a return on investment (ROI)
43. from what language does the kitchen term 'mise en place' originate
Service
They are important for all workers serving food
Function rooms
French
44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Franchise
A hotels occupancy tax
The cost is higher than that of dining room service
Depreciation
45. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
ADR x Occupancy Rate= RevPar
Preventive maintenance
The number of hotel rooms sold the previous night
An outside vendor
46. When would hotel guest be charged a corkage fee
50%
Confirm item quantity and quality
When guests bring in their own bottles of alcohol for consumption at a hotel function
Laundry is processed
47. What is true about transient travelers
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They are individual travelers
Executive chef
The elimination of insects - rodents and scavenging animals
48. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
A hotels sales and marketing teams results in relation to those of other hotels
A stock issuing company that can own and operate its own hotels
It is designed to meet the hotel's sales goal
Eggs and breakfast meat items
49. What is the type of dining in which each available menu item is sold for an individual price
They are important for all workers serving food
A la carte
BEO
A hotels occupancy tax
50. To whom does the sous chef in a large hotel report
Personality type
Executive chef
Management contract
Effectively answer open-ended questions about hypothetical service situations