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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
New york
GDS
Sorting/washing/drying
Personality type
2. What does a foot candle measure
Presale activity
Illumination levels
They are individual travelers
It has been intentionally left behind
3. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Deep cleaning
New york
A family on vacation
Package
4. Which is the most important market for large convention hotels
Air handlers
The specific brands of products served and serving hours
Group market
Franchise
5. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
They operate hotels for owners using the management company's trade name as the hotels brand
It has been intentionally left behind
They operate hotels for owners but do not use the management company's name as part of the hotels name
6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A hotels occupancy tax
FOC
It is a reception that includes the services of complimentary food and/or beverages
20%
7. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
Reduced operational costs
$73.00
Contribution margin
8. What is the term describing stealing of small quantities of something over a period of time
Flag
Pilferage
To help keep workers safe
The american hotel and lodging association
9. Which group is more likely to use the services of a travel agent
They are individual travelers
Maintenance request
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Older travelers
10. Which food service activity happens first
Confirm item quantity and quality
Identifying guests needs and wants
Illumination levels
Reduced operational costs
11. What is the advantage of a CFL
Kellogg cereal
Pilferage
The elimination of insects - rodents and scavenging animals
Reduced operational costs
12. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Improved overall managment of the hotel
Identifying guests needs and wants
3 times the normal usage
Your ADR is higher then that of your competitors
13. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Water pumps
OTA
They will have the same quality service expectations
14. what type of activity describes the act of placing an ad in the yellow pages?
Publicity is free
It is vacant and not yet cleaned
Be an effective way to measure progress toward established service standards
Marketing activity
15. What is true about a hosted bar
Group market
Chain
The host pays for the beverages cosumed by guests
Www.tripadvisor.com
16. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
$73.00
28
All housekeeping employees
Franchise service director
17. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Pilferage
Line level employees
GDS
The number of hotel rooms sold the previous night
18. What is true about the traditional russian style
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19. Which of the following would be considered a user-generated web site
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20. Which of the following is NOT a demographic factor of a guest
Personality type
Waste disposal costs
To help keep workers safe
Preventive maintenance
21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Opaque rate model
Franchisors sales and marketing efforts
Eggs and breakfast meat items
22. What is the purpose of cold calling
28
Flag
ADR x Occupancy Rate= RevPar
To qualify prospects
23. What is the most important reason for properly maintaining trash removal areas
A web site that allows a hotel's guests to post reviews of their previous stays
The elimination of insects - rodents and scavenging animals
Waiting for guests to approach staff with specific problems
Www.tripadvisor.com
24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
It has been intentionally left behind
Preventive maintenance
Opaque rate model
The elimination of insects - rodents and scavenging animals
25. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Banquet manager
Air handlers
$2.20
Flag
26. To whom does the sous chef in a large hotel report
Room rates and the number of operating hotel properties will increase
Franchisor
Executive chef
Franchise service director
27. What is true about abandoned property
Holiday inn
Banquet manager
$2.25
It has been intentionally left behind
28. Which is an example of a consumer-generated content web site?
Function rooms
Www.tripadvisor.com
By associating performance in providing guest service with employee compensation
The ratio of different room types in a hotel
29. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Pilferage
Franchisor
Opaque rate model
30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
POM
At the advertised ending time
Preventive maintenance
The american hotel and lodging association
31. Which of the following best describes 'managers reception' in a limited service hotel
The authority to make key decisions
It is a reception that includes the services of complimentary food and/or beverages
50%
Costs increase
32. what type of activity describes a site tour
Water pumps
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Presale activity
It is vacant and not yet cleaned
33. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Night auditor
Comp set
An outside vendor
Franchisor
34. What is true about abandoned property
Maintenance request
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
Package
35. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The hotel's executive housekeeper in keeping with the hotel policies and procedures
$73.00
To help keep workers safe
Profits are higher with banquet sales
36. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
OTA
French
When guests bring in their own bottles of alcohol for consumption at a hotel function
The strength of the brand name and the revenue the name will bring to the hotel
37. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Franchise
The cost is higher than that of dining room service
Improved overall managment of the hotel
38. What happens to a hotel's POM costs as a hotel ages
Preventive maintenance
Franchise service director
Preventive maintenance
Costs increase
39. Which state is NOT among the 3 largest car rental location states
Daily
Www.tripadvisor.com
New york
Do not clean this room now
40. Which housekeeping- related term is not used by professional hoteliers
Maid
It has been intentionally left behind
At the advertised ending time
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
41. What do the initials PM refer to in a hotel maintenance department
$2.20
Preventive maintenance
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A college graduation weekend occurring near a hotel
42. Which group of employees will most often initiate the largest number of work orders
A fixed amount paid for a guests daily travel expense
To qualify prospects
Housekeeping
It is a reception that includes the services of complimentary food and/or beverages
43. Which position would be a direct report to a hotels F&B director
The investor seeks a return on investment (ROI)
A la carte
Depreciation
Banquet manager
44. What is true about food served in the traditional french style
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45. What is true about the cost of providing room service meals
The hotels general manager
They generally manage hotels for a fee
The cost is higher than that of dining room service
A stock issuing company that can own and operate its own hotels
46. What is a per diem
A fixed amount paid for a guests daily travel expense
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service
FTC
47. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
When resolving hotel operating problems
$3.20
Identifying guests needs and wants
3 times the normal usage
48. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Effectively answer open-ended questions about hypothetical service situations
They generally manage hotels for a fee
The specific brands of products served and serving hours
49. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
20%
Night auditor
They generally manage hotels for a fee
Empowerment
50. How can guest service best be integrated with employee reward systems
Contribution margin
Housekeeping
A stock issuing company that can own and operate its own hotels
By associating performance in providing guest service with employee compensation