Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is another lodging term for work-order
Deep cleaning
Management contract
Maintenance request
$13.53

2. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
French
An outside vendor
Effectively answer open-ended questions about hypothetical service situations

3. When would hotel guest be charged a corkage fee
Identifying guests needs and wants
Emergency maintenance
When guests bring in their own bottles of alcohol for consumption at a hotel function
Merchant model

4. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
FOC
The specific brands of products served and serving hours
Value
Independent

5. What is true about an investor in a hotel
Upon receiving
Guest preference
Housekeeping
The investor seeks a return on investment (ROI)

6. The best menus are those developed based upon
Laundry is processed
A fixed amount paid for a guests daily travel expense
Pilferage
Guest preference

7. What happens to the unit price of food service items as the number of those items purchased increases
Costs increase
Their price per unit declines
Executive chef
A hotels sales and marketing teams results in relation to those of other hotels

8. Which area would be considered public space in a hotel
The ensure guest room cleanliness
They will have the same quality service expectations
The pool area
They should be update as guest preferences change over time

9. Which of the following is a demand generator
It matches expenses incurred with revenues generated
It is designed to meet the hotel's sales goal
Management contract
A college graduation weekend occurring near a hotel

10. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Franchise
Service
POM
Contribution margin

11. What is the most important reason for properly maintaining trash removal areas
The number of hotel rooms sold the previous night
Franchisors sales and marketing efforts
Costs increase
The elimination of insects - rodents and scavenging animals

12. What is true about abandoned property
It has been intentionally left behind
OTA
$73.00
The host pays for the beverages cosumed by guests

13. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
$13.53
They will have the same quality service expectations
Marketing activity
Incandescent bulb

14. What is the term describing stealing of small quantities of something over a period of time
FOC
It has been intentionally left behind
Pilferage
Presale activity

15. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Housekeeping
Deep cleaning
Contribution margin
Independent

16. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
It is prepared and cooked at the guests' table
FTC
Pilferage

17. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Purchases of food
250
The authority to make key decisions
Do not clean this room now

18. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
It is designed to meet the hotel's sales goal
20%
The person in charge of the hotel's maintenances department
The buying is based upon predetermined desired inventory levels

19. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
They operate hotels for owners using the management company's trade name as the hotels brand
BEO
The specific brands of products served and serving hours

20. Which position would be a direct report to a hotels F&B director
Banquet manager
A college graduation weekend occurring near a hotel
$3.20
Line level employees

21. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Presale activity
GDS
BEO
They are not being supervised with a service emphasis

22. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
They are important for all workers serving food
GDS
The authority to make key decisions

23. Which of the following is NOT a demographic factor of a guest
Illumination levels
AAHOA
$2.25
Personality type

24. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The ratio of different room types in a hotel
ADR x Occupancy Rate= RevPar
To qualify prospects
An outside vendor

25. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Trains
Depreciation
Line level employees

26. What is true about a marketing plan

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27. Who will most often have the greatest detailed knowledge of guest likes and dislikes
It is designed to meet the hotel's sales goal
Line level employees
Emergency maintenance
It has been intentionally left behind

28. Which of the following is the formula hoteliers use to calculate RevPar
When resolving hotel operating problems
It has been intentionally left behind
Your ADR is higher then that of your competitors
ADR x Occupancy Rate= RevPar

29. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Publicity is free
Reduced operational costs
Routine maintenance
Waste disposal costs

30. What is a normal par level in hotel laundry
Franchisors sales and marketing efforts
They are individual travelers
The elimination of insects - rodents and scavenging animals
3 times the normal usage

31. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
By associating performance in providing guest service with employee compensation
Include bath towels - hand towels - and washclothes
Merchant model

32. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
A hotels sales and marketing teams results in relation to those of other hotels
$3.20
Franchisors sales and marketing efforts

33. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It is increasingly viewed by guests a a sign of commitment to quality service
A stock issuing company that can own and operate its own hotels
They are important for all workers serving food
Depreciation

34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Effectively answer open-ended questions about hypothetical service situations
Service
Comp set
3 times the normal usage

35. Which state is NOT among the 3 largest car rental location states
The person in charge of the hotel's maintenances department
Include bath towels - hand towels - and washclothes
Franchise service director
New york

36. Which of the following best describes 'managers reception' in a limited service hotel
28
It is a reception that includes the services of complimentary food and/or beverages
The number of hotel rooms sold the previous night
Their price per unit declines

37. What is true about food served in the traditional french style

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38. How can guest service best be integrated with employee reward systems
Franchisor
French
Improved overall managment of the hotel
By associating performance in providing guest service with employee compensation

39. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Confirm item quantity and quality
Group market
FTC
Kellogg cereal

40. What is true about mislaid property
It has been intentionally left behind
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Marketing activity
BEO

41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
3 times the normal usage
Daily
The number of hotel rooms sold the previous night
The hotels general manager

42. What does a foot candle measure
An outside vendor
Illumination levels
BEO
They will have the same quality service expectations

43. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
They are important for all workers serving food
The buying is based upon predetermined desired inventory levels
They are individual travelers

44. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
New york
Franchisors sales and marketing efforts
$2.20
The person in charge of the hotel's maintenances department

45. What should happen to service procedures after they have been implemented in a hotel
Night auditor
Banquet manager
They should be update as guest preferences change over time
Comp set

46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
It is designed to meet the hotel's sales goal
A fixed amount paid for a guests daily travel expense
Service

47. Who usually maintains the washers and ryers placed in a hotels guests laundry
At the advertised ending time
$1.38
Holiday inn
An outside vendor

48. Which is an example of a branded breakfast item
Kellogg cereal
Franchisors sales and marketing efforts
Package
Value

49. What is the difference between advertising and publicity
It is a reception that includes the services of complimentary food and/or beverages
Confirm item quantity and quality
Publicity is free
A fixed amount paid for a guests daily travel expense

50. What happens to a hotel's POM costs as a hotel ages
The authority to make key decisions
It is designed to meet the hotel's sales goal
Costs increase
They operate hotels for owners using the management company's trade name as the hotels brand