Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






2. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


3. Which method would be least effective for determining guests' needs and wants






4. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






7. In a hotel guest room - Which is a potential source of HIV






8. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






9. What is most likely to happen when many travelers want to visit and stay in an area






10. What is the advantage of a CFL






11. What is true about abandoned property






12. What is true about mislaid property






13. Which is the most important market for large convention hotels






14. Which state is NOT among the 3 largest car rental location states






15. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






16. The best menus are those developed based upon






17. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






18. Which of the following is most essential to providing good service






19. What is the difference between advertising and publicity






20. Which area would be considered public space in a hotel






21. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






22. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






23. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






24. A brand specific frequent guest program is an example of a...






25. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






26. Which professional recognition is typically granted by a governmental agency






27. In regard to quality service - a gal of zero defects can






28. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






29. Which types of food items have labor 'built in' to their prices






30. What is true about sanitation concerns in a limited service- hotel






31. What is the industry term for an organization that provides travel booking services on the internet






32. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






33. When would hotel guest be charged a corkage fee






34. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






35. What is true about a hosted bar






36. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






37. What is true about an investor in a hotel






38. What is a normal par level in hotel laundry






39. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






41. A CVB is typically funded by what






42. What is the lodging industry term for a hotel that is not part of a franchise group?






43. What happens to the unit price of food service items as the number of those items purchased increases






44. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






45. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






46. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






47. what type of activity describes the act of placing an ad in the yellow pages?






48. What is the type of dining in which each available menu item is sold for an individual price






49. What is true about hotel management companies






50. Which of the following best describes 'managers reception' in a limited service hotel