Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should happen to service procedures after they have been implemented in a hotel






2. A CVB is typically funded by what






3. In Which type of booking model are room rates readily viewed on-line by potential guests?






4. For Which item below would a 'replace as needed' program be best






5. Which is an example of a branded breakfast item






6. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






7. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






8. 'Terry' refers to guest room amenities that






9. Approximately how many hotels are in operation in the US






10. What is true about sanitation concerns in a limited service- hotel






11. What is the difference between advertising and publicity






12. Who has the greatest influence on the overall quality of service provided within a hotel






13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






14. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






15. What is the purpose of cold calling






16. Who usually maintains the washers and ryers placed in a hotels guests laundry






17. Which of the following is essential if employees are to effectively resolve guest problems as they occur






18. To whom does the sous chef in a large hotel report






19. Which group of employees will most often initiate the largest number of work orders






20. Which group is more likely to use the services of a travel agent






21. A brand specific frequent guest program is an example of a...






22. In a housekeeping department - What is the role of inspector






23. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






24. What is a REIT






25. from what language does the kitchen term 'mise en place' originate






26. Managers can seek out service-minded staff by hiring those job applicants who






27. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






28. Which group of housekeeping employees should receive blood born pathogen training






29. What is the term used to identify those who purchase the rights to a hotels brand naem






30. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






31. What is true about food served in the traditional french style

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32. What is the purpose of an MSDS






33. What is the lodging industry term for a hotel that is not part of a franchise group?






34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






35. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






36. What is true about mislaid property






37. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






38. Which of the following is most essential to providing good service






39. What is a lodging industry term for hotels operating under the same brand name






40. When can a cross-functional team be an effective operatiional tool in a hotel






41. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






42. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






43. Which housekeeping- related term is not used by professional hoteliers






44. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






45. Which state is NOT among the 3 largest car rental location states






46. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






47. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






48. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






49. When would hotel guest be charged a corkage fee






50. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible