Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about an accrual accounting system
Franchisors sales and marketing efforts
50000
It matches expenses incurred with revenues generated
$73.00


2. What is another lodging term for work-order
20%
Maintenance request
Include bath towels - hand towels - and washclothes
Effectively answer open-ended questions about hypothetical service situations


3. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
GDS
Franchise
They will have the same quality service expectations


4. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
GDS
Depreciation
The pool area
Profits are higher with banquet sales


5. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Sorting/washing/drying
At the advertised ending time
50%
They will have the same quality service expectations


6. What is true about second-tier management companies

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7. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
When resolving hotel operating problems
Comp set
Daily
AAHOA


8. In Which type of booking model are room rates readily viewed on-line by potential guests?
They should be update as guest preferences change over time
Daily
The hotels general manager
Merchant model


9. What is true about food served in the traditional french style

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10. Who has the greatest influence on the overall quality of service provided within a hotel
20%
$2.25
The hotels general manager
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates


11. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The buying is based upon predetermined desired inventory levels
3 times the normal usage
A college graduation weekend occurring near a hotel
50%


12. Which group of housekeeping employees should receive blood born pathogen training
Comp set
All housekeeping employees
Identifying guests needs and wants
$3.20


13. Which of the following is a demand generator
The hotels general manager
Your ADR is higher then that of your competitors
When guests bring in their own bottles of alcohol for consumption at a hotel function
A college graduation weekend occurring near a hotel


14. Which group of employees will most often initiate the largest number of work orders
Personality type
Deep cleaning
Housekeeping
It is vacant and not yet cleaned


15. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
It is prepared and cooked at the guests' table
Upon receiving
Opaque rate model


16. Which group would be classified as 'leisure travelers'
Banquet manager
A family on vacation
Www.tripadvisor.com
BEO


17. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
They generally manage hotels for a fee
Kellogg cereal
Reduced operational costs
At the advertised ending time


18. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Eggs and breakfast meat items
50%
The authority to make key decisions


19. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Costs increase
The american hotel and lodging association
Include bath towels - hand towels - and washclothes
FOC


20. What is true about abandoned property
It has been intentionally left behind
2-4% gross revenue
Presale activity
Group market


21. What is another lodging industry term for a specific hotel brand name
28
All housekeeping employees
Flag
Profits are higher with banquet sales


22. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Waste disposal costs
Water pumps
The investor seeks a return on investment (ROI)
An outside vendor


23. Which housekeeping- related term is not used by professional hoteliers
Water pumps
The buying is based upon predetermined desired inventory levels
Maid
The ensure guest room cleanliness


24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
50%
Ritz carlton
Laundry is processed
It is a reception that includes the services of complimentary food and/or beverages


25. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
They operate hotels for owners using the management company's trade name as the hotels brand
Kellogg cereal
Eggs and breakfast meat items
Air handlers


26. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Effectively answer open-ended questions about hypothetical service situations
Package
POM
French


27. What is true about transient travelers
They are individual travelers
When guests bring in their own bottles of alcohol for consumption at a hotel function
The specific brands of products served and serving hours
Do not clean this room now


28. Which is an example of a branded breakfast item
Kellogg cereal
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The investor seeks a return on investment (ROI)
Be an effective way to measure progress toward established service standards


29. To whom does the sous chef in a large hotel report
Executive chef
Empowerment
They should be update as guest preferences change over time
When guests bring in their own bottles of alcohol for consumption at a hotel function


30. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
The strength of the brand name and the revenue the name will bring to the hotel
It has been intentionally left behind
It has been intentionally left behind
Value


31. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
They operate hotels for owners but do not use the management company's name as part of the hotels name
They operate hotels for owners using the management company's trade name as the hotels brand
250
20%


32. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
The cost is higher than that of dining room service
A hotels sales and marketing teams results in relation to those of other hotels
28
Holiday inn


33. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
They are important for all workers serving food
Make or buy items
Management contract


34. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Daily
Routine maintenance
Emergency maintenance
They operate hotels for owners using the management company's trade name as the hotels brand


35. What is the term describing stealing of small quantities of something over a period of time
The buying is based upon predetermined desired inventory levels
Night auditor
Housekeeping
Pilferage


36. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
The investor seeks a return on investment (ROI)
Independent
It has been intentionally left behind


37. What does Amtrak operate
Trains
To qualify prospects
A web site that allows a hotel's guests to post reviews of their previous stays
It has been intentionally left behind


38. Which of the following would be considered a user-generated web site

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39. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Depreciation
Daily
Maintenance request


40. What is the lodging industry term for a hotel that is not part of a franchise group?
Ritz carlton
The ratio of different room types in a hotel
The specific brands of products served and serving hours
Independent


41. What is true about a marketing plan

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42. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
It is a reception that includes the services of complimentary food and/or beverages
Banquet manager
A stock issuing company that can own and operate its own hotels


43. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Routine maintenance
A hotels sales and marketing teams results in relation to those of other hotels
A family on vacation
The number of hotel rooms sold the previous night


44. How can guest service best be integrated with employee reward systems
Sorting/washing/drying
By associating performance in providing guest service with employee compensation
Depreciation
Waiting for guests to approach staff with specific problems


45. What best describes a hotels chief engineer

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46. The best menus are those developed based upon
The number of hotel rooms sold the previous night
Merchant model
Chain
Guest preference


47. Which of the following is most essential to providing good service
20%
It matches expenses incurred with revenues generated
When guests bring in their own bottles of alcohol for consumption at a hotel function
Identifying guests needs and wants


48. What is true about hotel management companies
It influences the guests total perception of a hotel visit
They generally manage hotels for a fee
Eggs and breakfast meat items
Identifying guests needs and wants


49. Which of the following is NOT a demographic factor of a guest
$2.25
Personality type
Laundry is processed
The hotels general manager


50. What is true about the cost of providing room service meals
Executive chef
Routine maintenance
It has been intentionally left behind
The cost is higher than that of dining room service