Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does Amtrak operate






2. What is true about abandoned property






3. Which of the following best describes 'managers reception' in a limited service hotel






4. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






5. What is the lodging industry term for a hotel that is not part of a franchise group?






6. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






7. Which is an example of a branded breakfast item






8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






11. What is the term used to identify those who purchase the rights to a hotels brand naem






12. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






13. Managers can seek out service-minded staff by hiring those job applicants who






14. What best describes a hotels chief engineer

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15. Which of the following is NOT a demographic factor of a guest






16. Which group of employees will most often initiate the largest number of work orders






17. Which method would be least effective for determining guests' needs and wants






18. Which food service activity happens first






19. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






20. Who has the greatest influence on the overall quality of service provided within a hotel






21. In regard to quality service - a gal of zero defects can






22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






23. What happens to the unit price of food service items as the number of those items purchased increases






24. What is true about a marketing plan

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25. Which types of food items have labor 'built in' to their prices






26. Which is the most important market for large convention hotels






27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






28. What is the most important reason for properly maintaining trash removal areas






29. What do the initials PM refer to in a hotel maintenance department






30. What is the one reason a hotel owner might consider hiring a hotel management company






31. What is another lodging term for work-order






32. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






33. What is the purpose of cold calling






34. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






35. What is true about first tier management companies

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36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






37. What is true about a hosted bar






38. Who will most often have the greatest detailed knowledge of guest likes and dislikes






39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






41. When can a cross-functional team be an effective operatiional tool in a hotel






42. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






43. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






44. Which of the following best describes a 'moment of truth'






45. What is the term describing stealing of small quantities of something over a period of time






46. For Which item below would a 'replace as needed' program be best






47. What is true about the cost of providing room service meals






48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






49. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






50. Which of the following is essential if employees are to effectively resolve guest problems as they occur