Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is the most important market for large convention hotels
28
It is designed to meet the hotel's sales goal
Group market
Routine maintenance

2. Which factor has the most impact on the number of guests who will be served in a limited service hotel
AAHOA
Franchise service director
The number of hotel rooms sold the previous night
The person in charge of the hotel's maintenances department

3. Which is true about a hotels commitment to green practices
They should be update as guest preferences change over time
It is increasingly viewed by guests a a sign of commitment to quality service
They operate hotels for owners using the management company's trade name as the hotels brand
It has been intentionally left behind

4. In the lodging industry - What is the meaning of the term room mix
The investor seeks a return on investment (ROI)
The ratio of different room types in a hotel
All housekeeping employees
By associating performance in providing guest service with employee compensation

5. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Deep cleaning
2-4% gross revenue
Make or buy items
GDS

6. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
It is increasingly viewed by guests a a sign of commitment to quality service
Franchise
Waste disposal costs

7. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Licensing
Older travelers
Comp set
Opaque rate model

8. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Costs increase
Incandescent bulb
$2.25
The american hotel and lodging association

9. Which of the following is a demand generator
It has been intentionally left behind
Chain
25 or fewer
A college graduation weekend occurring near a hotel

10. Which group would be classified as 'leisure travelers'
Maid
A family on vacation
Deep cleaning
They are individual travelers

11. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Sorting/washing/drying
Maintenance request
Guest preference
$1.38

12. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
20%
Needles left by intravenous drug users
2-4% gross revenue
The buying is based upon predetermined desired inventory levels

13. What happens to a hotel's POM costs as a hotel ages
They will have the same quality service expectations
They should be update as guest preferences change over time
Waste disposal costs
Costs increase

14. Which method would be least effective for determining guests' needs and wants
Maintenance request
The cost is higher than that of dining room service
Franchisors sales and marketing efforts
Waiting for guests to approach staff with specific problems

15. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The elimination of insects - rodents and scavenging animals
Management contract
The strength of the brand name and the revenue the name will bring to the hotel
AAHOA

16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
It influences the guests total perception of a hotel visit
Empowerment
The american hotel and lodging association
Pilferage

17. Who has the greatest influence on the overall quality of service provided within a hotel
At the advertised ending time
50000
The hotels general manager
Empowerment

18. How can guest service best be integrated with employee reward systems
Be an effective way to measure progress toward established service standards
It matches expenses incurred with revenues generated
Costs increase
By associating performance in providing guest service with employee compensation

19. Who usually maintains the washers and ryers placed in a hotels guests laundry
$1.38
Franchise service director
Costs increase
An outside vendor

20. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
New york
An outside vendor
Chain

21. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

22. Which group is more likely to use the services of a travel agent
Older travelers
Depreciation
Publicity is free
The number of hotel rooms sold the previous night

23. Which group of housekeeping employees should receive blood born pathogen training
Licensing
Air handlers
Presale activity
All housekeeping employees

24. In Which type of booking model are room rates readily viewed on-line by potential guests?
FOC
Include bath towels - hand towels - and washclothes
Merchant model
Licensing

25. What is the purpose of an MSDS
The strength of the brand name and the revenue the name will bring to the hotel
The elimination of insects - rodents and scavenging animals
It has been intentionally left behind
To help keep workers safe

26. What happens in a hotels OPL
Laundry is processed
The hotels general manager
Flag
$13.53

27. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
A la carte
Housekeeping
Make or buy items
Purchases of food

28. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
FTC
They are individual travelers
3 times the normal usage
$3.20

29. What is the advantage of a CFL
Reduced operational costs
Management contract
It has been intentionally left behind
Publicity is free

30. What is the term used to identify those who sell the rights to use a hotels brand name
$2.25
Depreciation
The pool area
Franchisor

31. What is another lodging term for work-order
Maintenance request
A hotels occupancy tax
Laundry is processed
They operate hotels for owners using the management company's trade name as the hotels brand

32. Which types of food items have labor 'built in' to their prices
Reduced operational costs
Make or buy items
Effectively answer open-ended questions about hypothetical service situations
Franchisor

33. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

34. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
All housekeeping employees
Eggs and breakfast meat items
The authority to make key decisions

35. Which of the following is most essential to providing good service
Identifying guests needs and wants
A la carte
Trains
Maintenance request

36. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Air handlers
Effectively answer open-ended questions about hypothetical service situations
Empowerment
Emergency maintenance

37. Which of the following best describes a 'moment of truth'
Air handlers
Group market
50%
It influences the guests total perception of a hotel visit

38. What is the difference between advertising and publicity
Improved overall managment of the hotel
Independent
Publicity is free
$3.20

39. What is the greatest difference between full service and limited service hotels
Room rates and the number of operating hotel properties will increase
Water pumps
The food and beverage services offered by the hotel
Depreciation

40. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
$2.20
25 or fewer
Your ADR is higher then that of your competitors
It has been intentionally left behind

41. What is a lodging industry term for hotels operating under the same brand name
Chain
Older travelers
A fixed amount paid for a guests daily travel expense
The host pays for the beverages cosumed by guests

42. What is true about hotel management companies
Costs increase
It is increasingly viewed by guests a a sign of commitment to quality service
They generally manage hotels for a fee
The authority to make key decisions

43. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
BEO
Ritz carlton
Housekeeping
$13.53

44. What is the approximate number of attendees at the average business meeting
$73.00
To qualify prospects
25 or fewer
When resolving hotel operating problems

45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
25 or fewer
$73.00
250
Be an effective way to measure progress toward established service standards

46. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

47. Approximately how many hotels are in operation in the US
The elimination of insects - rodents and scavenging animals
50000
Www.tripadvisor.com
The buying is based upon predetermined desired inventory levels

48. What does STAR report evaluate
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A hotels sales and marketing teams results in relation to those of other hotels
The elimination of insects - rodents and scavenging animals
$1.38

49. What is the purpose of cold calling
Their price per unit declines
The host pays for the beverages cosumed by guests
To qualify prospects
Water pumps

50. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
The specific brands of products served and serving hours
2-4% gross revenue
FOC
A fixed amount paid for a guests daily travel expense