Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Daily
2-4% gross revenue
The authority to make key decisions

2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The food and beverage services offered by the hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Personality type
Profits are higher with banquet sales

3. Which of the following is the formula hoteliers use to calculate RevPar
Eggs and breakfast meat items
An outside vendor
ADR x Occupancy Rate= RevPar
Include bath towels - hand towels - and washclothes

4. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The elimination of insects - rodents and scavenging animals
Water pumps
By associating performance in providing guest service with employee compensation
Waste disposal costs

5. Which brand is generally recognized as the first hotel chain
OTA
Holiday inn
Night auditor
Include bath towels - hand towels - and washclothes

6. For Which item below would a 'replace as needed' program be best
Profits are higher with banquet sales
Marketing activity
$1.38
Water pumps

7. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
They are important for all workers serving food
POM
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service

8. What is a REIT
The ratio of different room types in a hotel
A stock issuing company that can own and operate its own hotels
They generally manage hotels for a fee
Housekeeping

9. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Package
The ratio of different room types in a hotel
Kellogg cereal
AAHOA

10. What best describes a hotels chief engineer

11. What is a lodging industry term for hotels operating under the same brand name
Chain
Purchases of food
AAHOA
Empowerment

12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Illumination levels
French
50%
To help keep workers safe

13. A CVB is typically funded by what
A hotels occupancy tax
They generally manage hotels for a fee
2-4% gross revenue
All housekeeping employees

14. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
When resolving hotel operating problems
The number of hotel rooms sold the previous night
Maid
20%

15. Which is an example of a branded breakfast item
The investor seeks a return on investment (ROI)
Kellogg cereal
The specific brands of products served and serving hours
Effectively answer open-ended questions about hypothetical service situations

16. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Function rooms
The person in charge of the hotel's maintenances department
Maintenance request

17. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
They are not being supervised with a service emphasis
The person in charge of the hotel's maintenances department
It influences the guests total perception of a hotel visit

18. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Presale activity
28
A la carte
Your ADR is higher then that of your competitors

19. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The elimination of insects - rodents and scavenging animals
It matches expenses incurred with revenues generated
250
Air handlers

20. What is the lodging industry term for a hotel that is not part of a franchise group?
Package
20%
Chain
Independent

21. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The strength of the brand name and the revenue the name will bring to the hotel
The authority to make key decisions
FTC
Www.tripadvisor.com

22. What is true about transient travelers
Reduced operational costs
Laundry is processed
They are individual travelers
Sorting/washing/drying

23. What is a per diem
A fixed amount paid for a guests daily travel expense
20%
ADR x Occupancy Rate= RevPar
The hotel's executive housekeeper in keeping with the hotel policies and procedures

24. What is the purpose of an MSDS
Holiday inn
Preventive maintenance
Night auditor
To help keep workers safe

25. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Trains
Banquet manager
They should be update as guest preferences change over time

26. What is the purpose of cold calling
It is increasingly viewed by guests a a sign of commitment to quality service
The american hotel and lodging association
To qualify prospects
$1.38

27. 'Terry' refers to guest room amenities that
Needles left by intravenous drug users
Night auditor
They are not being supervised with a service emphasis
Include bath towels - hand towels - and washclothes

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
It has been intentionally left behind
Maintenance request
Package
Banquet manager

29. Which is true about a hotels commitment to green practices
Sorting/washing/drying
Banquet manager
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It is increasingly viewed by guests a a sign of commitment to quality service

30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
250
Ritz carlton
A college graduation weekend occurring near a hotel

31. Who usually maintains the washers and ryers placed in a hotels guests laundry
A reunion held for veterans of the vietnam war
An outside vendor
It has been intentionally left behind
It is vacant and not yet cleaned

32. What is true about an investor in a hotel
It is a reception that includes the services of complimentary food and/or beverages
The person in charge of the hotel's maintenances department
The investor seeks a return on investment (ROI)
Licensing

33. What is the term used to identify those who purchase the rights to a hotels brand naem
$2.20
Franchise
Make or buy items
It is prepared and cooked at the guests' table

34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Package
Their price per unit declines
Do not clean this room now
The hotels general manager

35. What is the term used to identify those who sell the rights to use a hotels brand name
A stock issuing company that can own and operate its own hotels
Franchisor
They are important for all workers serving food
Do not clean this room now

36. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Attrition
It matches expenses incurred with revenues generated
ADR x Occupancy Rate= RevPar
The buying is based upon predetermined desired inventory levels

37. What is the industry term for an organization that provides travel booking services on the internet
Independent
OTA
The pool area
Housekeeping

38. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Banquet manager
250
$3.20
Make or buy items

39. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Effectively answer open-ended questions about hypothetical service situations
Needles left by intravenous drug users
The specific brands of products served and serving hours
Preventive maintenance

40. Which of the following would be considered a user-generated web site

41. Which state is NOT among the 3 largest car rental location states
Depreciation
The number of hotel rooms sold the previous night
The food and beverage services offered by the hotel
New york

42. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Room rates and the number of operating hotel properties will increase
GDS
They are important for all workers serving food

43. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
25 or fewer
ADR x Occupancy Rate= RevPar
Preventive maintenance

44. Which of the following is a demand generator
An outside vendor
A college graduation weekend occurring near a hotel
It is vacant and not yet cleaned
Preventive maintenance

45. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
The ratio of different room types in a hotel
3 times the normal usage
Franchisors sales and marketing efforts
$73.00

46. What is a normal par level in hotel laundry
Waiting for guests to approach staff with specific problems
Service
Guest preference
3 times the normal usage

47. What is true about mislaid property
Deep cleaning
50000
The person in charge of the hotel's maintenances department
It has been intentionally left behind

48. What does a foot candle measure
The ratio of different room types in a hotel
Preventive maintenance
Illumination levels
Their price per unit declines

49. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Empowerment
All housekeeping employees
Make or buy items
Attrition

50. Which group of employees will most often initiate the largest number of work orders
Profits are higher with banquet sales
The buying is based upon predetermined desired inventory levels
$2.20
Housekeeping