Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






2. What is true about the cost of providing room service meals






3. What is a normal par level in hotel laundry






4. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






5. What is true about second-tier management companies

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6. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






7. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






8. What is the approximate number of attendees at the average business meeting






9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






10. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






12. Which group would be classified as 'leisure travelers'






13. Which of the following is a demand generator






14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






15. Who will most often have the greatest detailed knowledge of guest likes and dislikes






16. What is the term used to identify those who purchase the rights to a hotels brand naem






17. Which state is NOT among the 3 largest car rental location states






18. Which position would be a direct report to a hotels F&B director






19. Which group of housekeeping employees should receive blood born pathogen training






20. What is true about sanitation concerns in a limited service- hotel






21. Who is responsible for making the distinction between mislaid - lost and abandoned property

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22. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






23. Who usually maintains the washers and ryers placed in a hotels guests laundry






24. What is the advantage of a CFL






25. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






26. Which of the following would be considered a user-generated web site

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27. When would hotel guest be charged a corkage fee






28. which factor most influences guest perceptions about their experience at a lodging operation






29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






30. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






31. What is the difference between advertising and publicity






32. What is true about transient travelers






33. what type of activity describes the act of placing an ad in the yellow pages?






34. Which types of food items have labor 'built in' to their prices






35. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






36. What is true about hotel management companies






37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






38. What is true about mislaid property






39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






40. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






41. Managers can seek out service-minded staff by hiring those job applicants who






42. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






43. Who usually maintains the washers and dryers placed in a hotel's guest laundry






44. Which factor has the most impact on the number of guests who will be served in a limited service hotel






45. When can a cross-functional team be an effective operatiional tool in a hotel






46. What is true about first tier management companies

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47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






48. What is a REIT






49. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






50. What is another lodging industry term for a specific hotel brand name