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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. from what language does the kitchen term 'mise en place' originate






2. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






3. What does STAR report evaluate






4. What is another lodging industry term for a specific hotel brand name






5. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






6. Which is the most important market for large convention hotels






7. Which is an example of a branded breakfast item






8. What is a REIT






9. What happens to a hotel's POM costs as a hotel ages






10. Which of the following is most essential to providing good service






11. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






12. What is the term describing stealing of small quantities of something over a period of time






13. For food service buyers when does the ownership exchange of products the have purchased actually take place






14. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






15. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






16. What is the purpose of an MSDS






17. What happens to the unit price of food service items as the number of those items purchased increases






18. Managers can seek out service-minded staff by hiring those job applicants who






19. In a housekeeping department - What is the role of inspector






20. What does a foot candle measure






21. Which factor has the most impact on the number of guests who will be served in a limited service hotel






22. Which position would be a direct report to a hotels F&B director






23. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






24. Which group of employees will most often initiate the largest number of work orders






25. Which types of food items have labor 'built in' to their prices






26. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






27. Which state is NOT among the 3 largest car rental location states






28. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






29. What is true about a marketing plan

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30. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






31. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






32. What is true about the cost of providing room service meals






33. What should happen to service procedures after they have been implemented in a hotel






34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






35. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






36. A brand specific frequent guest program is an example of a...






37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






38. What best describes a hotels chief engineer

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39. What is true about hotel management companies






40. Which food service activity happens first






41. When can a cross-functional team be an effective operatiional tool in a hotel






42. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






44. What is the term used to identify those who sell the rights to use a hotels brand name






45. In the lodging industry - What is the meaning of the term room mix






46. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






48. Which housekeeping- related term is not used by professional hoteliers






49. What is a per diem






50. Which brand is generally recognized as the first hotel chain







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Can you answer 50 questions in 15 minutes?


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