Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






2. To whom does the sous chef in a large hotel report






3. What is a normal par level in hotel laundry






4. What is true about first tier management companies

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5. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






6. What is the lodging industry term for a hotel that is not part of a franchise group?






7. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






10. What is true about second-tier management companies

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11. What happens to a hotel's POM costs as a hotel ages






12. Which brand is generally recognized as the first hotel chain






13. What is the term used to identify those who sell the rights to use a hotels brand name






14. Which area would be considered public space in a hotel






15. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






16. Which of the following is essential if employees are to effectively resolve guest problems as they occur






17. Which factor has the most impact on the number of guests who will be served in a limited service hotel






18. What is true about abandoned property






19. When can a cross-functional team be an effective operatiional tool in a hotel






20. What is the advantage of a CFL






21. A CVB is typically funded by what






22. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






23. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






24. Who usually maintains the washers and ryers placed in a hotels guests laundry






25. What is true about transient travelers






26. What is true about sanitation concerns in a limited service- hotel






27. For Which item below would a 'replace as needed' program be best






28. from what language does the kitchen term 'mise en place' originate






29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






30. Which of the following is a demand generator






31. What is the one reason a hotel owner might consider hiring a hotel management company






32. What does STAR report evaluate






33. What is true about abandoned property






34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






35. Which is true about a hotels commitment to green practices






36. Which of the following is most essential to providing good service






37. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






38. What is the purpose of an MSDS






39. Which state is NOT among the 3 largest car rental location states






40. In a housekeeping department - What is the role of inspector






41. Which group of employees will most often initiate the largest number of work orders






42. Who is responsible for making the distinction between mislaid - lost and abandoned property

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43. Which of the following is the formula hoteliers use to calculate RevPar






44. What do the initials PM refer to in a hotel maintenance department






45. What is another lodging industry term for a specific hotel brand name






46. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






47. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






48. What is true about the traditional russian style

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49. What happens to the unit price of food service items as the number of those items purchased increases






50. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures