Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






2. What is true about a hotel room that is 'on-change'






3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






4. what type of activity describes a site tour






5. What is a normal par level in hotel laundry






6. Which of the following would be considered a user-generated web site

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7. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






8. In regard to quality service - a gal of zero defects can






9. Which brand is generally recognized as the first hotel chain






10. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






11. which factor most influences guest perceptions about their experience at a lodging operation






12. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






13. What do the initials PM refer to in a hotel maintenance department






14. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






15. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






16. What is true about the traditional russian style

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17. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






18. What is the industry term for an organization that provides travel booking services on the internet






19. Which types of food items have labor 'built in' to their prices






20. A brand specific frequent guest program is an example of a...






21. Which is an example of a consumer-generated content web site?






22. What is true about an accrual accounting system






23. Which is true about a hotels commitment to green practices






24. What is true about the cost of providing room service meals






25. In the lodging industry - What is the meaning of the term room mix






26. What is a REIT






27. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






28. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






29. What does a foot candle measure






30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






31. What does STAR report evaluate






32. Which group of housekeeping employees should receive blood born pathogen training






33. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






34. What is true about food served in the traditional french style

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35. Which of the following best describes 'managers reception' in a limited service hotel






36. What is true about mislaid property






37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






38. Which state is NOT among the 3 largest car rental location states






39. Who has the greatest influence on the overall quality of service provided within a hotel






40. What is true about sanitation concerns in a limited service- hotel






41. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






42. In Which type of booking model are room rates readily viewed on-line by potential guests?






43. In a housekeeping department - What is the role of inspector






44. What is a lodging industry term for hotels operating under the same brand name






45. Which is an example of a branded breakfast item






46. Which of the following represents the correct order of procedures used in cleaning linens and terry products






47. What is most likely to happen when many travelers want to visit and stay in an area






48. Which group would be classified as 'leisure travelers'






49. What is the purpose of an MSDS






50. How can guest service best be integrated with employee reward systems