Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. which factor most influences guest perceptions about their experience at a lodging operation
Purchases of food
Service
They should be update as guest preferences change over time
Kellogg cereal

2. What is true about transient travelers
They are individual travelers
Merchant model
POM
Group market

3. For food service buyers when does the ownership exchange of products the have purchased actually take place
Marketing activity
Upon receiving
250
When guests bring in their own bottles of alcohol for consumption at a hotel function

4. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
They generally manage hotels for a fee
Do not clean this room now
3 times the normal usage
Eggs and breakfast meat items

5. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Management contract
FTC
It has been intentionally left behind
A family on vacation

6. What is a per diem
Night auditor
At the advertised ending time
Licensing
A fixed amount paid for a guests daily travel expense

7. In a housekeeping department - What is the role of inspector
The american hotel and lodging association
Franchise
The ensure guest room cleanliness
Eggs and breakfast meat items

8. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
To help keep workers safe
The ratio of different room types in a hotel
The investor seeks a return on investment (ROI)
$2.20

9. from what language does the kitchen term 'mise en place' originate
$73.00
French
$1.38
Banquet manager

10. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Illumination levels
FOC
Franchisor

11. What is the purpose of an MSDS
To help keep workers safe
The buying is based upon predetermined desired inventory levels
28
Www.tripadvisor.com

12. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Air handlers
Their price per unit declines
The pool area

13. What is true about abandoned property
A family on vacation
$13.53
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels

14. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
The investor seeks a return on investment (ROI)
Identifying guests needs and wants
The hotels general manager

15. What should happen to service procedures after they have been implemented in a hotel
The person in charge of the hotel's maintenances department
Daily
They should be update as guest preferences change over time
Identifying guests needs and wants

16. Which professional recognition is typically granted by a governmental agency
It is vacant and not yet cleaned
50000
Licensing
All housekeeping employees

17. What is a lodging industry term for hotels operating under the same brand name
Franchisors sales and marketing efforts
Chain
Profits are higher with banquet sales
Room rates and the number of operating hotel properties will increase

18. Who is responsible for making the distinction between mislaid - lost and abandoned property

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19. Which food service activity happens first
Confirm item quantity and quality
Your ADR is higher then that of your competitors
French
Improved overall managment of the hotel

20. Approximately how many hotels are in operation in the US
Contribution margin
POM
A hotels sales and marketing teams results in relation to those of other hotels
50000

21. What does Amtrak operate
Incandescent bulb
They should be update as guest preferences change over time
Trains
To qualify prospects

22. Which types of food items have labor 'built in' to their prices
Make or buy items
When guests bring in their own bottles of alcohol for consumption at a hotel function
FOC
Franchise service director

23. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
POM
Management contract
The person in charge of the hotel's maintenances department
Laundry is processed

24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
It has been intentionally left behind
Costs increase
Franchisors sales and marketing efforts

25. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
To help keep workers safe
Depreciation
Their price per unit declines
Purchases of food

26. What is true about a marketing plan

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27. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Comp set
To qualify prospects
Trains
2-4% gross revenue

28. Which housekeeping- related term is not used by professional hoteliers
Maid
Be an effective way to measure progress toward established service standards
Service
It matches expenses incurred with revenues generated

29. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Management contract
Guest preference
Reduced operational costs
BEO

30. What is true about an investor in a hotel
It influences the guests total perception of a hotel visit
The buying is based upon predetermined desired inventory levels
The investor seeks a return on investment (ROI)
AAHOA

31. Which of the following would be considered a user-generated web site

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32. Which area would be considered public space in a hotel
Presale activity
French
Profits are higher with banquet sales
The pool area

33. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Emergency maintenance
Sorting/washing/drying
They will have the same quality service expectations
Opaque rate model

34. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Franchisor
Ritz carlton
Effectively answer open-ended questions about hypothetical service situations
It influences the guests total perception of a hotel visit

35. What is most likely to happen when many travelers want to visit and stay in an area
Value
A fixed amount paid for a guests daily travel expense
Room rates and the number of operating hotel properties will increase
Contribution margin

36. What is the most important reason for properly maintaining trash removal areas
Banquet manager
25 or fewer
Attrition
The elimination of insects - rodents and scavenging animals

37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Night auditor
Attrition
The pool area
$73.00

38. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
They are important for all workers serving food
At the advertised ending time
Banquet manager
50%

39. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
They operate hotels for owners but do not use the management company's name as part of the hotels name
20%
The ensure guest room cleanliness
GDS

40. What is the term used to identify those who sell the rights to use a hotels brand name
A hotels sales and marketing teams results in relation to those of other hotels
The strength of the brand name and the revenue the name will bring to the hotel
Franchisor
25 or fewer

41. Which is the most important market for large convention hotels
3 times the normal usage
Group market
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The specific brands of products served and serving hours

42. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Emergency maintenance
Empowerment
A web site that allows a hotel's guests to post reviews of their previous stays

43. What is the difference between advertising and publicity
Eggs and breakfast meat items
Publicity is free
Illumination levels
20%

44. What is true about an accrual accounting system
Confirm item quantity and quality
It matches expenses incurred with revenues generated
The ensure guest room cleanliness
To qualify prospects

45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
French
Upon receiving
$1.38
The elimination of insects - rodents and scavenging animals

46. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Opaque rate model
Sorting/washing/drying
Empowerment
$73.00

47. What is the type of dining in which each available menu item is sold for an individual price
A reunion held for veterans of the vietnam war
A la carte
Group market
They generally manage hotels for a fee

48. What is true about a hotel room that is 'on-change'
20%
It is vacant and not yet cleaned
A stock issuing company that can own and operate its own hotels
Executive chef

49. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The number of hotel rooms sold the previous night
Guest preference
$3.20
The authority to make key decisions

50. What is another lodging industry term for a specific hotel brand name
Air handlers
An outside vendor
Flag
$73.00