Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does Amtrak operate
Trains
Www.tripadvisor.com
Illumination levels
Profits are higher with banquet sales


2. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Pilferage
POM
Value


3. What is the purpose of an MSDS
To help keep workers safe
The pool area
OTA
28


4. What is true about sanitation concerns in a limited service- hotel
French
Franchise
They are important for all workers serving food
It is vacant and not yet cleaned


5. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
ADR x Occupancy Rate= RevPar
A fixed amount paid for a guests daily travel expense
Group market
Night auditor


6. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The host pays for the beverages cosumed by guests
Identifying guests needs and wants
Function rooms
The strength of the brand name and the revenue the name will bring to the hotel


7. Who usually maintains the washers and dryers placed in a hotel's guest laundry
They operate hotels for owners using the management company's trade name as the hotels brand
The specific brands of products served and serving hours
An outside vendor
Laundry is processed


8. Which brand is generally recognized as the first hotel chain
Night auditor
It is increasingly viewed by guests a a sign of commitment to quality service
Holiday inn
When resolving hotel operating problems


9. Which of the following best describes 'managers reception' in a limited service hotel
The investor seeks a return on investment (ROI)
Daily
It is a reception that includes the services of complimentary food and/or beverages
The person in charge of the hotel's maintenances department


10. Which of the following is most essential to providing good service
Identifying guests needs and wants
The buying is based upon predetermined desired inventory levels
Room rates and the number of operating hotel properties will increase
The number of hotel rooms sold the previous night


11. What happens in a hotels OPL
20%
Laundry is processed
28
Costs increase


12. What is the one reason a hotel owner might consider hiring a hotel management company
Www.tripadvisor.com
Improved overall managment of the hotel
It matches expenses incurred with revenues generated
At the advertised ending time


13. Which of the following would be considered a user-generated web site

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14. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The investor seeks a return on investment (ROI)
Ritz carlton
The hotels general manager
A hotels occupancy tax


15. What is another lodging industry term for a specific hotel brand name
Pilferage
Flag
A stock issuing company that can own and operate its own hotels
Attrition


16. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Incandescent bulb
Effectively answer open-ended questions about hypothetical service situations
Purchases of food
When resolving hotel operating problems


17. Which group is more likely to use the services of a travel agent
They operate hotels for owners using the management company's trade name as the hotels brand
A family on vacation
Older travelers
$1.38


18. What is the term describing stealing of small quantities of something over a period of time
Pilferage
The american hotel and lodging association
Preventive maintenance
Chain


19. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
A stock issuing company that can own and operate its own hotels
Effectively answer open-ended questions about hypothetical service situations
All housekeeping employees


20. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
When resolving hotel operating problems
The ensure guest room cleanliness
A stock issuing company that can own and operate its own hotels


21. Which housekeeping- related term is not used by professional hoteliers
OTA
Maid
It is vacant and not yet cleaned
$1.38


22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
A family on vacation
The authority to make key decisions
Deep cleaning


23. What does a foot candle measure
Kellogg cereal
Illumination levels
Eggs and breakfast meat items
Waiting for guests to approach staff with specific problems


24. When can a cross-functional team be an effective operatiional tool in a hotel
$13.53
Service
Their price per unit declines
When resolving hotel operating problems


25. Which of the following is a demand generator
A hotels occupancy tax
A college graduation weekend occurring near a hotel
Management contract
The person in charge of the hotel's maintenances department


26. What is most likely to happen when many travelers want to visit and stay in an area
By associating performance in providing guest service with employee compensation
20%
They are not being supervised with a service emphasis
Room rates and the number of operating hotel properties will increase


27. What is another lodging term for work-order
Independent
Your ADR is higher then that of your competitors
Sorting/washing/drying
Maintenance request


28. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
ADR x Occupancy Rate= RevPar
Routine maintenance
Be an effective way to measure progress toward established service standards
Contribution margin


29. What is true about the traditional russian style

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30. What is true about food served in the traditional french style

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31. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Franchise service director
Preventive maintenance
Costs increase


32. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
GDS
Water pumps
Attrition
Function rooms


33. Which of the following is NOT a demographic factor of a guest
$2.20
Personality type
AAHOA
Contribution margin


34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The cost is higher than that of dining room service
Www.tripadvisor.com
Incandescent bulb
$1.38


35. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
When resolving hotel operating problems
25 or fewer
AAHOA
28


36. What is true about a marketing plan

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37. Which method would be least effective for determining guests' needs and wants
Older travelers
Waiting for guests to approach staff with specific problems
Include bath towels - hand towels - and washclothes
The food and beverage services offered by the hotel


38. Which types of food items have labor 'built in' to their prices
Make or buy items
$3.20
To qualify prospects
Package


39. In the lodging industry - What is the meaning of the term room mix
The person in charge of the hotel's maintenances department
Emergency maintenance
Confirm item quantity and quality
The ratio of different room types in a hotel


40. What best describes a hotels chief engineer

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41. Which of the following represents the correct order of procedures used in cleaning linens and terry products
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They should be update as guest preferences change over time
Sorting/washing/drying
The american hotel and lodging association


42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Service
$73.00
Pilferage
$2.20


43. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Confirm item quantity and quality
AAHOA
Comp set


44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
$1.38
Ritz carlton
They will have the same quality service expectations
The american hotel and lodging association


45. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Guest preference
Comp set
The ensure guest room cleanliness
Sorting/washing/drying


46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Laundry is processed
Guest preference
They are important for all workers serving food
$13.53


47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
French
50%
The specific brands of products served and serving hours


48. What is the approximate number of attendees at the average business meeting
A college graduation weekend occurring near a hotel
They are important for all workers serving food
25 or fewer
French


49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Maintenance request
Their price per unit declines
A stock issuing company that can own and operate its own hotels
At the advertised ending time


50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Pilferage
The buying is based upon predetermined desired inventory levels
They will have the same quality service expectations
Incandescent bulb