Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






2. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






3. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






4. Which of the following is NOT a demographic factor of a guest






5. What is the advantage of a CFL






6. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






7. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






8. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






9. What is true about mislaid property






10. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






11. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






12. Who usually maintains the washers and dryers placed in a hotel's guest laundry






13. Which of the following is most essential to providing good service






14. What is a per diem






15. What is the purpose of an MSDS






16. What does a foot candle measure






17. Which is the most important market for large convention hotels






18. Which professional recognition is typically granted by a governmental agency






19. Which of the following would be considered a user-generated web site

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20. 'Terry' refers to guest room amenities that






21. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






22. What is true about a marketing plan

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23. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






24. Who will most often have the greatest detailed knowledge of guest likes and dislikes






25. What is true about hotel management companies






26. What is true about an investor in a hotel






27. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






28. Which brand is generally recognized as the first hotel chain






29. Which food service activity happens first






30. Which housekeeping- related term is not used by professional hoteliers






31. What does STAR report evaluate






32. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






33. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






34. Which area would be considered public space in a hotel






35. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






36. What is the lodging industry term for a hotel that is not part of a franchise group?






37. What do the initials PM refer to in a hotel maintenance department






38. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






40. what type of activity describes the act of placing an ad in the yellow pages?






41. which factor most influences guest perceptions about their experience at a lodging operation






42. What is another lodging term for work-order






43. In a hotel guest room - Which is a potential source of HIV






44. from what language does the kitchen term 'mise en place' originate






45. Which is an example of a branded breakfast item






46. What is true about a hotel room that is 'on-change'






47. What is true about food served in the traditional french style

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48. What is a REIT






49. In a housekeeping department - What is the role of inspector






50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality