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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
It influences the guests total perception of a hotel visit
Their price per unit declines
Function rooms
2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Older travelers
FOC
Profits are higher with banquet sales
Water pumps
3. Which of the following is most essential to providing good service
A fixed amount paid for a guests daily travel expense
Identifying guests needs and wants
Improved overall managment of the hotel
Air handlers
4. In a housekeeping department - What is the role of inspector
$3.20
The ensure guest room cleanliness
50%
Guest preference
5. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Include bath towels - hand towels - and washclothes
Routine maintenance
To help keep workers safe
6. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Preventive maintenance
POM
OTA
7. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
50%
Guest preference
GDS
8. What is true about a marketing plan
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9. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
50000
The person in charge of the hotel's maintenances department
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The cost is higher than that of dining room service
A hotels sales and marketing teams results in relation to those of other hotels
$1.38
FTC
11. What is the term used to identify those who sell the rights to use a hotels brand name
Identifying guests needs and wants
Merchant model
Deep cleaning
Franchisor
12. How can guest service best be integrated with employee reward systems
The ensure guest room cleanliness
AAHOA
The buying is based upon predetermined desired inventory levels
By associating performance in providing guest service with employee compensation
13. Which is the most important market for large convention hotels
A hotels sales and marketing teams results in relation to those of other hotels
$2.25
Group market
Executive chef
14. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
FOC
Empowerment
Attrition
Waiting for guests to approach staff with specific problems
15. Which area would be considered public space in a hotel
It is vacant and not yet cleaned
A college graduation weekend occurring near a hotel
AAHOA
The pool area
16. Managers can seek out service-minded staff by hiring those job applicants who
They are individual travelers
Franchisor
Value
Effectively answer open-ended questions about hypothetical service situations
17. What is another lodging term for work-order
Make or buy items
Pilferage
Maintenance request
$1.38
18. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Confirm item quantity and quality
It influences the guests total perception of a hotel visit
Night auditor
They are not being supervised with a service emphasis
19. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
The number of hotel rooms sold the previous night
Do not clean this room now
The american hotel and lodging association
20. Who usually maintains the washers and ryers placed in a hotels guests laundry
It influences the guests total perception of a hotel visit
Needles left by intravenous drug users
Franchisor
An outside vendor
21. A CVB is typically funded by what
Room rates and the number of operating hotel properties will increase
Marketing activity
A hotels occupancy tax
250
22. What is the difference between advertising and publicity
Executive chef
It is designed to meet the hotel's sales goal
Publicity is free
The hotel's executive housekeeper in keeping with the hotel policies and procedures
23. What is a per diem
A fixed amount paid for a guests daily travel expense
A hotels occupancy tax
Presale activity
When resolving hotel operating problems
24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
A reunion held for veterans of the vietnam war
Waste disposal costs
Be an effective way to measure progress toward established service standards
BEO
25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
An outside vendor
Costs increase
Contribution margin
New york
26. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Licensing
The person in charge of the hotel's maintenances department
They will have the same quality service expectations
They are individual travelers
27. What does Amtrak operate
Value
Guest preference
Their price per unit declines
Trains
28. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Merchant model
Improved overall managment of the hotel
Trains
$1.38
29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
The host pays for the beverages cosumed by guests
3 times the normal usage
$2.25
The hotels general manager
30. For Which item below would a 'replace as needed' program be best
The hotels general manager
Water pumps
28
A fixed amount paid for a guests daily travel expense
31. Which is an example of a consumer-generated content web site?
A reunion held for veterans of the vietnam war
The ratio of different room types in a hotel
Contribution margin
Www.tripadvisor.com
32. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Guest preference
A hotels occupancy tax
Make or buy items
33. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
The ratio of different room types in a hotel
Ritz carlton
The strength of the brand name and the revenue the name will bring to the hotel
34. what type of activity describes a site tour
Presale activity
ADR x Occupancy Rate= RevPar
Publicity is free
Pilferage
35. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Water pumps
Eggs and breakfast meat items
$3.20
36. 'Terry' refers to guest room amenities that
They are not being supervised with a service emphasis
POM
Costs increase
Include bath towels - hand towels - and washclothes
37. Which group of housekeeping employees should receive blood born pathogen training
At the advertised ending time
POM
All housekeeping employees
OTA
38. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
Guest preference
Water pumps
Value
39. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Contribution margin
FOC
A reunion held for veterans of the vietnam war
40. Which state is NOT among the 3 largest car rental location states
GDS
Identifying guests needs and wants
New york
Sorting/washing/drying
41. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Franchisor
Flag
Line level employees
42. What happens to the unit price of food service items as the number of those items purchased increases
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
When resolving hotel operating problems
Purchases of food
Their price per unit declines
43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
All housekeeping employees
The person in charge of the hotel's maintenances department
Empowerment
Emergency maintenance
44. What is the type of dining in which each available menu item is sold for an individual price
An outside vendor
Contribution margin
A la carte
It has been intentionally left behind
45. Which of the following is a demand generator
20%
A college graduation weekend occurring near a hotel
Emergency maintenance
Banquet manager
46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Waiting for guests to approach staff with specific problems
Depreciation
A hotels sales and marketing teams results in relation to those of other hotels
47. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
The number of hotel rooms sold the previous night
They operate hotels for owners but do not use the management company's name as part of the hotels name
Contribution margin
48. What is a lodging industry term for hotels operating under the same brand name
Routine maintenance
20%
250
Chain
49. What is the industry term for an organization that provides travel booking services on the internet
It influences the guests total perception of a hotel visit
OTA
By associating performance in providing guest service with employee compensation
3 times the normal usage
50. What is true about a hotel room that is 'on-change'
3 times the normal usage
Franchisor
The person in charge of the hotel's maintenances department
It is vacant and not yet cleaned