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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is essential if employees are to effectively resolve guest problems as they occur
POM
The authority to make key decisions
To help keep workers safe
A la carte
2. Which food service activity happens first
$1.38
28
Confirm item quantity and quality
Comp set
3. What is the purpose of an MSDS
To help keep workers safe
It is a reception that includes the services of complimentary food and/or beverages
The food and beverage services offered by the hotel
Guest preference
4. What is the lodging industry term for a hotel that is not part of a franchise group?
Include bath towels - hand towels - and washclothes
The authority to make key decisions
Be an effective way to measure progress toward established service standards
Independent
5. What is the term describing stealing of small quantities of something over a period of time
A college graduation weekend occurring near a hotel
The buying is based upon predetermined desired inventory levels
Pilferage
It matches expenses incurred with revenues generated
6. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
A web site that allows a hotel's guests to post reviews of their previous stays
Profits are higher with banquet sales
BEO
Incandescent bulb
7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Do not clean this room now
Routine maintenance
FOC
Opaque rate model
8. In regard to quality service - a gal of zero defects can
OTA
Be an effective way to measure progress toward established service standards
A hotels sales and marketing teams results in relation to those of other hotels
It is a reception that includes the services of complimentary food and/or beverages
9. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Laundry is processed
The american hotel and lodging association
Comp set
10. What is true about mislaid property
Water pumps
It has been intentionally left behind
Sorting/washing/drying
Empowerment
11. What is another lodging term for work-order
GDS
Night auditor
Maintenance request
When resolving hotel operating problems
12. Which types of food items have labor 'built in' to their prices
It has been intentionally left behind
Make or buy items
Franchisors sales and marketing efforts
$73.00
13. Which group would be classified as 'leisure travelers'
The authority to make key decisions
A family on vacation
Licensing
The strength of the brand name and the revenue the name will bring to the hotel
14. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
It is a reception that includes the services of complimentary food and/or beverages
The cost is higher than that of dining room service
FOC
15. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Make or buy items
At the advertised ending time
A stock issuing company that can own and operate its own hotels
Profits are higher with banquet sales
16. In a housekeeping department - What is the role of inspector
A la carte
Management contract
Preventive maintenance
The ensure guest room cleanliness
17. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Needles left by intravenous drug users
$13.53
Presale activity
18. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Franchisors sales and marketing efforts
Contribution margin
Laundry is processed
19. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Incandescent bulb
French
To help keep workers safe
20. What is a per diem
Kellogg cereal
Routine maintenance
A fixed amount paid for a guests daily travel expense
The american hotel and lodging association
21. What does a foot candle measure
Older travelers
Illumination levels
The specific brands of products served and serving hours
Laundry is processed
22. What is true about the cost of providing room service meals
A hotels occupancy tax
The cost is higher than that of dining room service
ADR x Occupancy Rate= RevPar
$73.00
23. What is true about a hotel room that is 'on-change'
All housekeeping employees
It is vacant and not yet cleaned
It is designed to meet the hotel's sales goal
Contribution margin
24. What is true about abandoned property
A la carte
It has been intentionally left behind
Preventive maintenance
Maid
25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
The hotels general manager
250
It has been intentionally left behind
$73.00
26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Holiday inn
Empowerment
$2.20
27. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
They will have the same quality service expectations
The cost is higher than that of dining room service
Package
28. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Room rates and the number of operating hotel properties will increase
Your ADR is higher then that of your competitors
It is vacant and not yet cleaned
29. To whom does the sous chef in a large hotel report
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Pilferage
Executive chef
Chain
30. Who usually maintains the washers and ryers placed in a hotels guests laundry
Preventive maintenance
$73.00
An outside vendor
Air handlers
31. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Guest preference
Routine maintenance
Line level employees
32. The best menus are those developed based upon
GDS
Guest preference
The number of hotel rooms sold the previous night
Publicity is free
33. from what language does the kitchen term 'mise en place' originate
The specific brands of products served and serving hours
Routine maintenance
Comp set
French
34. What is true about food served in the traditional french style
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35. Which housekeeping- related term is not used by professional hoteliers
It has been intentionally left behind
They are individual travelers
$2.25
Maid
36. What is true about second-tier management companies
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37. For Which item below would a 'replace as needed' program be best
Opaque rate model
A reunion held for veterans of the vietnam war
Water pumps
Line level employees
38. Which position would be a direct report to a hotels F&B director
A web site that allows a hotel's guests to post reviews of their previous stays
Flag
Laundry is processed
Banquet manager
39. Who has the greatest influence on the overall quality of service provided within a hotel
3 times the normal usage
Maintenance request
Include bath towels - hand towels - and washclothes
The hotels general manager
40. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
They are important for all workers serving food
Value
Daily
It is vacant and not yet cleaned
41. What is true about hotel management companies
Your ADR is higher then that of your competitors
An outside vendor
They generally manage hotels for a fee
A la carte
42. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Guest preference
20%
Confirm item quantity and quality
It is designed to meet the hotel's sales goal
43. 'Terry' refers to guest room amenities that
Laundry is processed
Include bath towels - hand towels - and washclothes
Improved overall managment of the hotel
28
44. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$2.20
$3.20
A college graduation weekend occurring near a hotel
Waste disposal costs
45. What is true about the traditional russian style
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46. What is true about first tier management companies
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47. Which of the following would be considered a user-generated web site
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48. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
The cost is higher than that of dining room service
$1.38
Merchant model
49. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
$3.20
Maid
Licensing
50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
25 or fewer
Routine maintenance
$2.20
The strength of the brand name and the revenue the name will bring to the hotel