Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






2. What is true about the traditional russian style






3. What happens to the unit price of food service items as the number of those items purchased increases






4. What is true about the cost of providing room service meals






5. In a hotel guest room - Which is a potential source of HIV






6. Which area would be considered public space in a hotel






7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






9. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






11. In regard to quality service - a gal of zero defects can






12. Who has the greatest influence on the overall quality of service provided within a hotel






13. What is a normal par level in hotel laundry






14. Managers can seek out service-minded staff by hiring those job applicants who






15. Who will most often have the greatest detailed knowledge of guest likes and dislikes






16. What is the approximate number of attendees at the average business meeting






17. Who is responsible for making the distinction between mislaid - lost and abandoned property






18. Which group of employees will most often initiate the largest number of work orders






19. What is true about abandoned property






20. What is true about sanitation concerns in a limited service- hotel






21. What is true about first tier management companies






22. What does STAR report evaluate






23. What is the term describing stealing of small quantities of something over a period of time






24. What is true about an investor in a hotel






25. What is the one reason a hotel owner might consider hiring a hotel management company






26. Which housekeeping- related term is not used by professional hoteliers






27. What is a per diem






28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






30. When can a cross-functional team be an effective operatiional tool in a hotel






31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






34. What does Amtrak operate






35. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






36. 'Terry' refers to guest room amenities that






37. Which is the most important market for large convention hotels






38. What is the term used to identify those who purchase the rights to a hotels brand naem






39. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






40. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






41. How can guest service best be integrated with employee reward systems






42. In the lodging industry - What is the meaning of the term room mix






43. What is true about mislaid property






44. What is true about a marketing plan






45. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






47. Which factor has the most impact on the number of guests who will be served in a limited service hotel






48. What is most likely to happen when many travelers want to visit and stay in an area






49. What is the difference between advertising and publicity






50. What is true about a hotel room that is 'on-change'