Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. from what language does the kitchen term 'mise en place' originate
Older travelers
French
Contribution margin
Ritz carlton

2. What is true about hotel management companies
Package
They generally manage hotels for a fee
$73.00
Contribution margin

3. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Profits are higher with banquet sales
A reunion held for veterans of the vietnam war
Make or buy items
Package

4. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
They will have the same quality service expectations
A la carte
50%

5. What is the term describing stealing of small quantities of something over a period of time
Your ADR is higher then that of your competitors
A web site that allows a hotel's guests to post reviews of their previous stays
Pilferage
Laundry is processed

6. What is the greatest difference between full service and limited service hotels
To qualify prospects
The authority to make key decisions
The food and beverage services offered by the hotel
It matches expenses incurred with revenues generated

7. Which group is more likely to use the services of a travel agent
Presale activity
Kellogg cereal
The hotels general manager
Older travelers

8. Approximately how many hotels are in operation in the US
They generally manage hotels for a fee
The person in charge of the hotel's maintenances department
Deep cleaning
50000

9. Which housekeeping- related term is not used by professional hoteliers
French
Room rates and the number of operating hotel properties will increase
20%
Maid

10. In regard to quality service - a gal of zero defects can
An outside vendor
Waste disposal costs
Water pumps
Be an effective way to measure progress toward established service standards

11. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Night auditor
They operate hotels for owners but do not use the management company's name as part of the hotels name
Merchant model

12. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
A family on vacation
Value
Incandescent bulb

13. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Older travelers
Empowerment
Profits are higher with banquet sales
It has been intentionally left behind

14. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Franchise service director
20%
Make or buy items

15. Which types of food items have labor 'built in' to their prices
Make or buy items
The specific brands of products served and serving hours
Profits are higher with banquet sales
Franchise service director

16. Which of the following is the formula hoteliers use to calculate RevPar
It is prepared and cooked at the guests' table
Routine maintenance
The specific brands of products served and serving hours
ADR x Occupancy Rate= RevPar

17. Who is responsible for making the distinction between mislaid - lost and abandoned property

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18. What is a per diem
Chain
Needles left by intravenous drug users
A fixed amount paid for a guests daily travel expense
The strength of the brand name and the revenue the name will bring to the hotel

19. What happens to the unit price of food service items as the number of those items purchased increases
The specific brands of products served and serving hours
When guests bring in their own bottles of alcohol for consumption at a hotel function
The american hotel and lodging association
Their price per unit declines

20. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Improved overall managment of the hotel
Depreciation
$2.20
250

21. Which is an example of a branded breakfast item
New york
Kellogg cereal
3 times the normal usage
The hotel's executive housekeeper in keeping with the hotel policies and procedures

22. What is the approximate number of attendees at the average business meeting
They will have the same quality service expectations
Laundry is processed
25 or fewer
The investor seeks a return on investment (ROI)

23. What is another lodging term for work-order
It has been intentionally left behind
Deep cleaning
Publicity is free
Maintenance request

24. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
$13.53
Housekeeping
Management contract
Waste disposal costs

25. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
A web site that allows a hotel's guests to post reviews of their previous stays
The strength of the brand name and the revenue the name will bring to the hotel
The food and beverage services offered by the hotel

26. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
50000
They operate hotels for owners but do not use the management company's name as part of the hotels name
The american hotel and lodging association
3 times the normal usage

27. Which state is NOT among the 3 largest car rental location states
At the advertised ending time
GDS
$1.38
New york

28. What is the industry term for an organization that provides travel booking services on the internet
French
Routine maintenance
AAHOA
OTA

29. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Franchise
Management contract
Guest preference

30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
To qualify prospects
FOC
A web site that allows a hotel's guests to post reviews of their previous stays
Www.tripadvisor.com

31. What is another lodging industry term for a specific hotel brand name
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The ratio of different room types in a hotel
Flag
A web site that allows a hotel's guests to post reviews of their previous stays

32. What is true about the traditional russian style

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33. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Older travelers
BEO
28
To qualify prospects

34. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The buying is based upon predetermined desired inventory levels
20%
Reduced operational costs
The american hotel and lodging association

35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Package
Kellogg cereal
A fixed amount paid for a guests daily travel expense

36. When would hotel guest be charged a corkage fee
Www.tripadvisor.com
The investor seeks a return on investment (ROI)
Attrition
When guests bring in their own bottles of alcohol for consumption at a hotel function

37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
They are not being supervised with a service emphasis
AAHOA
The buying is based upon predetermined desired inventory levels
Licensing

38. What is the type of dining in which each available menu item is sold for an individual price
A la carte
A hotels sales and marketing teams results in relation to those of other hotels
AAHOA
To qualify prospects

39. In the lodging industry - What is the meaning of the term room mix
Reduced operational costs
When guests bring in their own bottles of alcohol for consumption at a hotel function
Pilferage
The ratio of different room types in a hotel

40. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Waiting for guests to approach staff with specific problems
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Comp set
Eggs and breakfast meat items

41. 'Terry' refers to guest room amenities that
Illumination levels
Include bath towels - hand towels - and washclothes
Needles left by intravenous drug users
25 or fewer

42. What does STAR report evaluate
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Publicity is free
A hotels sales and marketing teams results in relation to those of other hotels
$3.20

43. What is a REIT
BEO
Comp set
A stock issuing company that can own and operate its own hotels
Night auditor

44. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
Waste disposal costs
25 or fewer
Maid

45. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Package
Pilferage
When guests bring in their own bottles of alcohol for consumption at a hotel function
$13.53

46. Managers can seek out service-minded staff by hiring those job applicants who
Room rates and the number of operating hotel properties will increase
The pool area
50%
Effectively answer open-ended questions about hypothetical service situations

47. What is the term used to identify those who purchase the rights to a hotels brand naem
OTA
Franchise
$2.25
Illumination levels

48. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Line level employees
Water pumps
Improved overall managment of the hotel

49. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The cost is higher than that of dining room service
Kellogg cereal
The number of hotel rooms sold the previous night
50000

50. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Night auditor
Routine maintenance
Marketing activity
$1.38