Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the most important reason for properly maintaining trash removal areas
$2.20
It is prepared and cooked at the guests' table
The elimination of insects - rodents and scavenging animals
Waste disposal costs

2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The authority to make key decisions
Depreciation
Profits are higher with banquet sales
Room rates and the number of operating hotel properties will increase

3. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Profits are higher with banquet sales
FTC
Independent
Function rooms

4. what type of activity describes the act of placing an ad in the yellow pages?
Service
ADR x Occupancy Rate= RevPar
Marketing activity
The investor seeks a return on investment (ROI)

5. What is the industry term for an organization that provides travel booking services on the internet
Daily
A family on vacation
Marketing activity
OTA

6. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
A hotels occupancy tax
By associating performance in providing guest service with employee compensation
The american hotel and lodging association
French

7. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
The american hotel and lodging association
The ratio of different room types in a hotel
Franchise service director

8. What is the difference between advertising and publicity
It has been intentionally left behind
BEO
A la carte
Publicity is free

9. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Kellogg cereal
At the advertised ending time
Maintenance request

10. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Franchisors sales and marketing efforts
Waste disposal costs
Group market

11. What is the approximate number of attendees at the average business meeting
Laundry is processed
Preventive maintenance
25 or fewer
Group market

12. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
BEO
AAHOA
Profits are higher with banquet sales

13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Preventive maintenance
POM
FTC
It influences the guests total perception of a hotel visit

14. Which is true about a hotels commitment to green practices
Reduced operational costs
Kellogg cereal
When guests bring in their own bottles of alcohol for consumption at a hotel function
It is increasingly viewed by guests a a sign of commitment to quality service

15. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They generally manage hotels for a fee
Confirm item quantity and quality
Franchise service director
The elimination of insects - rodents and scavenging animals

16. What is the greatest difference between full service and limited service hotels
Contribution margin
The food and beverage services offered by the hotel
It matches expenses incurred with revenues generated
The buying is based upon predetermined desired inventory levels

17. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
French
Purchases of food
It is prepared and cooked at the guests' table

18. What is true about a hotel room that is 'on-change'
Costs increase
Sorting/washing/drying
It is vacant and not yet cleaned
The number of hotel rooms sold the previous night

19. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Routine maintenance
Comp set
$73.00

20. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$2.20
$13.53
All housekeeping employees
French

21. Which of the following is NOT a demographic factor of a guest
The person in charge of the hotel's maintenances department
ADR x Occupancy Rate= RevPar
Maid
Personality type

22. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
New york
Presale activity
The pool area

23. Which housekeeping- related term is not used by professional hoteliers
Waste disposal costs
Maid
Profits are higher with banquet sales
Service

24. For Which item below would a 'replace as needed' program be best
Water pumps
The host pays for the beverages cosumed by guests
To qualify prospects
Franchisors sales and marketing efforts

25. Which professional recognition is typically granted by a governmental agency
Licensing
The ratio of different room types in a hotel
Effectively answer open-ended questions about hypothetical service situations
It matches expenses incurred with revenues generated

26. Which group would be classified as 'leisure travelers'
$73.00
At the advertised ending time
A family on vacation
The pool area

27. Which area would be considered public space in a hotel
It is vacant and not yet cleaned
Illumination levels
The pool area
Trains

28. What is the term describing stealing of small quantities of something over a period of time
The investor seeks a return on investment (ROI)
Do not clean this room now
Pilferage
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

29. Which types of food items have labor 'built in' to their prices
Make or buy items
It matches expenses incurred with revenues generated
Profits are higher with banquet sales
Maid

30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Franchise service director
It has been intentionally left behind
2-4% gross revenue

31. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Www.tripadvisor.com
They are individual travelers
The hotels general manager
The authority to make key decisions

32. Which of the following is the formula hoteliers use to calculate RevPar
Marketing activity
A college graduation weekend occurring near a hotel
The pool area
ADR x Occupancy Rate= RevPar

33. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Function rooms
It influences the guests total perception of a hotel visit
$73.00

34. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels
Incandescent bulb
It influences the guests total perception of a hotel visit

35. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The authority to make key decisions
Incandescent bulb
Deep cleaning
French

36. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Sorting/washing/drying
Function rooms
OTA

37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Eggs and breakfast meat items
They operate hotels for owners using the management company's trade name as the hotels brand
Franchise

38. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
Franchise
Line level employees
Comp set

39. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Night auditor
They are individual travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name

40. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
It is vacant and not yet cleaned
Management contract
Housekeeping
Empowerment

41. Approximately how many hotels are in operation in the US
An outside vendor
2-4% gross revenue
All housekeeping employees
50000

42. What happens to a hotel's POM costs as a hotel ages
Franchisor
A stock issuing company that can own and operate its own hotels
Costs increase
When guests bring in their own bottles of alcohol for consumption at a hotel function

43. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
A hotels occupancy tax
2-4% gross revenue
A reunion held for veterans of the vietnam war

44. How can guest service best be integrated with employee reward systems
A family on vacation
By associating performance in providing guest service with employee compensation
Night auditor
Package

45. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
The pool area
A family on vacation
50%

46. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Do not clean this room now
Your ADR is higher then that of your competitors
$1.38
The ratio of different room types in a hotel

47. What is a per diem
A fixed amount paid for a guests daily travel expense
It is prepared and cooked at the guests' table
Www.tripadvisor.com
The number of hotel rooms sold the previous night

48. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Publicity is free
French
The pool area
Ritz carlton

49. What is true about hotel management companies
They generally manage hotels for a fee
The american hotel and lodging association
BEO
POM

50. What is the type of dining in which each available menu item is sold for an individual price
The food and beverage services offered by the hotel
Service
A la carte
Franchisor