Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which group is more likely to use the services of a travel agent
Older travelers
The specific brands of products served and serving hours
OTA
Waste disposal costs

2. Which of the following best describes 'managers reception' in a limited service hotel
Merchant model
Depreciation
Personality type
It is a reception that includes the services of complimentary food and/or beverages

3. What do the initials PM refer to in a hotel maintenance department
$2.25
Preventive maintenance
3 times the normal usage
The number of hotel rooms sold the previous night

4. Which of the following is most essential to providing good service
Identifying guests needs and wants
It is prepared and cooked at the guests' table
Franchise
The number of hotel rooms sold the previous night

5. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Publicity is free
Ritz carlton
Eggs and breakfast meat items
It is designed to meet the hotel's sales goal

6. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
They are important for all workers serving food
Emergency maintenance
The specific brands of products served and serving hours
Confirm item quantity and quality

7. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The cost is higher than that of dining room service
AAHOA
The food and beverage services offered by the hotel
The american hotel and lodging association

8. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
They operate hotels for owners using the management company's trade name as the hotels brand
Contribution margin
Effectively answer open-ended questions about hypothetical service situations

9. what type of activity describes the act of placing an ad in the yellow pages?
Laundry is processed
Marketing activity
The ensure guest room cleanliness
Eggs and breakfast meat items

10. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Preventive maintenance
Www.tripadvisor.com
$73.00
A web site that allows a hotel's guests to post reviews of their previous stays

11. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

12. When would hotel guest be charged a corkage fee
Package
The ratio of different room types in a hotel
Kellogg cereal
When guests bring in their own bottles of alcohol for consumption at a hotel function

13. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Costs increase
The investor seeks a return on investment (ROI)
Opaque rate model
BEO

14. What is true about sanitation concerns in a limited service- hotel
50000
They are important for all workers serving food
Franchise
The pool area

15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Kellogg cereal
When guests bring in their own bottles of alcohol for consumption at a hotel function
Make or buy items

16. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

17. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Be an effective way to measure progress toward established service standards
The specific brands of products served and serving hours
It is vacant and not yet cleaned
Attrition

18. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Marketing activity
The elimination of insects - rodents and scavenging animals
The specific brands of products served and serving hours

19. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
The investor seeks a return on investment (ROI)
The person in charge of the hotel's maintenances department
$73.00

20. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Be an effective way to measure progress toward established service standards
Sorting/washing/drying
Upon receiving
The hotel's executive housekeeper in keeping with the hotel policies and procedures

21. What is another lodging industry term for a specific hotel brand name
GDS
When resolving hotel operating problems
Flag
It is prepared and cooked at the guests' table

22. What is a REIT
Water pumps
Improved overall managment of the hotel
FTC
A stock issuing company that can own and operate its own hotels

23. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Contribution margin
The american hotel and lodging association
The ensure guest room cleanliness

24. What is true about transient travelers
Deep cleaning
Upon receiving
They are individual travelers
They operate hotels for owners using the management company's trade name as the hotels brand

25. What is true about abandoned property
Housekeeping
French
It has been intentionally left behind
FTC

26. A brand specific frequent guest program is an example of a...
Do not clean this room now
Franchisors sales and marketing efforts
It influences the guests total perception of a hotel visit
Value

27. What happens in a hotels OPL
Routine maintenance
Laundry is processed
Water pumps
Franchise

28. For food service buyers when does the ownership exchange of products the have purchased actually take place
Waste disposal costs
A la carte
Upon receiving
Confirm item quantity and quality

29. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Publicity is free
Holiday inn
The specific brands of products served and serving hours
Independent

30. What does STAR report evaluate
Presale activity
Package
A hotels sales and marketing teams results in relation to those of other hotels
GDS

31. 'Terry' refers to guest room amenities that
French
Chain
Include bath towels - hand towels - and washclothes
Identifying guests needs and wants

32. Approximately how many hotels are in operation in the US
Their price per unit declines
50000
Licensing
Include bath towels - hand towels - and washclothes

33. What is the purpose of an MSDS
To help keep workers safe
FTC
Effectively answer open-ended questions about hypothetical service situations
Maid

34. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

35. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Management contract
A hotels sales and marketing teams results in relation to those of other hotels
Banquet manager
$2.25

36. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Www.tripadvisor.com
At the advertised ending time
25 or fewer
Improved overall managment of the hotel

37. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
The cost is higher than that of dining room service
They will have the same quality service expectations
GDS
Independent

38. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
A hotels occupancy tax
To qualify prospects
Your ADR is higher then that of your competitors
The investor seeks a return on investment (ROI)

39. A CVB is typically funded by what
A hotels occupancy tax
They will have the same quality service expectations
A web site that allows a hotel's guests to post reviews of their previous stays
An outside vendor

40. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Reduced operational costs
The authority to make key decisions
Be an effective way to measure progress toward established service standards

41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Service
2-4% gross revenue
To qualify prospects

42. What is the approximate number of attendees at the average business meeting
25 or fewer
Preventive maintenance
2-4% gross revenue
A family on vacation

43. what type of activity describes a site tour
Opaque rate model
The american hotel and lodging association
Presale activity
Merchant model

44. What is a per diem
Profits are higher with banquet sales
New york
A fixed amount paid for a guests daily travel expense
An outside vendor

45. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Executive chef
28
Profits are higher with banquet sales
2-4% gross revenue

46. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
A fixed amount paid for a guests daily travel expense
Improved overall managment of the hotel
Franchisor

47. Who has the greatest influence on the overall quality of service provided within a hotel
$2.25
Sorting/washing/drying
The hotels general manager
Improved overall managment of the hotel

48. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Preventive maintenance
Maid
Incandescent bulb

49. What is true about a hosted bar
The host pays for the beverages cosumed by guests
Guest preference
The pool area
Maintenance request

50. Which of the following best describes a 'moment of truth'
$13.53
The specific brands of products served and serving hours
It influences the guests total perception of a hotel visit
50000

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Lodging Operations 101

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests