Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What best describes a hotels chief engineer

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2. Which is true about a hotels commitment to green practices






3. Which of the following is most essential to providing good service






4. Who is responsible for making the distinction between mislaid - lost and abandoned property

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5. What is true about a hotel room that is 'on-change'






6. When would hotel guest be charged a corkage fee






7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






8. For food service buyers when does the ownership exchange of products the have purchased actually take place






9. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






10. What does a foot candle measure






11. Which professional recognition is typically granted by a governmental agency






12. what type of activity describes a site tour






13. What is true about food served in the traditional french style

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14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






15. Which group would be classified as 'leisure travelers'






16. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






17. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






18. what type of activity describes the act of placing an ad in the yellow pages?






19. In a housekeeping department - What is the role of inspector






20. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






21. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






22. What is true about abandoned property






23. What is the approximate number of attendees at the average business meeting






24. What is true about abandoned property






25. What is the one reason a hotel owner might consider hiring a hotel management company






26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






27. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






28. What does STAR report evaluate






29. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






31. Which housekeeping- related term is not used by professional hoteliers






32. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






33. Which of the following best describes a 'moment of truth'






34. What is the industry term for an organization that provides travel booking services on the internet






35. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






36. Who will most often have the greatest detailed knowledge of guest likes and dislikes






37. Which state is NOT among the 3 largest car rental location states






38. Who has the greatest influence on the overall quality of service provided within a hotel






39. In Which type of booking model are room rates readily viewed on-line by potential guests?






40. Which group is more likely to use the services of a travel agent






41. What is true about an accrual accounting system






42. What is a REIT






43. Which position would be a direct report to a hotels F&B director






44. What is true about first tier management companies

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45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






47. What does Amtrak operate






48. What is a normal par level in hotel laundry






49. Which brand is generally recognized as the first hotel chain






50. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that