Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






2. For Which item below would a 'replace as needed' program be best






3. Which of the following is essential if employees are to effectively resolve guest problems as they occur






4. Which types of food items have labor 'built in' to their prices






5. A CVB is typically funded by what






6. Which of the following is the formula hoteliers use to calculate RevPar






7. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






8. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






9. What is true about first tier management companies

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10. Who has the greatest influence on the overall quality of service provided within a hotel






11. what type of activity describes a site tour






12. What is the type of dining in which each available menu item is sold for an individual price






13. In a housekeeping department - What is the role of inspector






14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






15. What is the one reason a hotel owner might consider hiring a hotel management company






16. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






17. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






19. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






20. What happens to the unit price of food service items as the number of those items purchased increases






21. What is true about abandoned property






22. What is the greatest difference between full service and limited service hotels






23. What is the term used to identify those who sell the rights to use a hotels brand name






24. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






25. What is a REIT






26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






27. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






28. Which area would be considered public space in a hotel






29. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






30. What is true about a hosted bar






31. What is a normal par level in hotel laundry






32. What is the approximate number of attendees at the average business meeting






33. What is true about mislaid property






34. For food service buyers when does the ownership exchange of products the have purchased actually take place






35. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






36. Which housekeeping- related term is not used by professional hoteliers






37. What is true about transient travelers






38. What does STAR report evaluate






39. what type of activity describes the act of placing an ad in the yellow pages?






40. which factor most influences guest perceptions about their experience at a lodging operation






41. Who usually maintains the washers and dryers placed in a hotel's guest laundry






42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






43. A brand specific frequent guest program is an example of a...






44. Which of the following would be considered a user-generated web site

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45. Which food service activity happens first






46. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






48. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






49. What is the term describing stealing of small quantities of something over a period of time






50. Which professional recognition is typically granted by a governmental agency