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Test your basic knowledge |
Lodging Operations 101
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
The specific brands of products served and serving hours
20%
Improved overall managment of the hotel
2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Waste disposal costs
Illumination levels
Pilferage
Deep cleaning
3. What is the most important reason for properly maintaining trash removal areas
When resolving hotel operating problems
Laundry is processed
A family on vacation
The elimination of insects - rodents and scavenging animals
4. In a hotel guest room - Which is a potential source of HIV
The authority to make key decisions
To qualify prospects
Needles left by intravenous drug users
The hotels general manager
5. What is true about food served in the traditional french style
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6. Approximately how many hotels are in operation in the US
Franchisor
3 times the normal usage
Trains
50000
7. What is true about the cost of providing room service meals
A fixed amount paid for a guests daily travel expense
They operate hotels for owners but do not use the management company's name as part of the hotels name
Package
The cost is higher than that of dining room service
8. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Value
$2.20
Do not clean this room now
OTA
9. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Night auditor
GDS
They operate hotels for owners using the management company's trade name as the hotels brand
10. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Depreciation
They are individual travelers
Ritz carlton
The american hotel and lodging association
11. A brand specific frequent guest program is an example of a...
Opaque rate model
Do not clean this room now
Group market
Franchisors sales and marketing efforts
12. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Trains
Make or buy items
A reunion held for veterans of the vietnam war
Effectively answer open-ended questions about hypothetical service situations
13. What is true about a hotel room that is 'on-change'
They should be update as guest preferences change over time
An outside vendor
It is vacant and not yet cleaned
Sorting/washing/drying
14. What is true about an accrual accounting system
$73.00
It matches expenses incurred with revenues generated
Pilferage
A reunion held for veterans of the vietnam war
15. What is another lodging term for work-order
Deep cleaning
Maintenance request
Service
3 times the normal usage
16. A CVB is typically funded by what
A hotels occupancy tax
It is vacant and not yet cleaned
POM
Comp set
17. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
A reunion held for veterans of the vietnam war
FOC
They will have the same quality service expectations
Waste disposal costs
18. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
It is vacant and not yet cleaned
Maid
It matches expenses incurred with revenues generated
They are not being supervised with a service emphasis
19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
New york
Chain
They are not being supervised with a service emphasis
20. When would hotel guest be charged a corkage fee
$73.00
250
When guests bring in their own bottles of alcohol for consumption at a hotel function
Franchise
21. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Water pumps
Maid
Night auditor
Sorting/washing/drying
22. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Licensing
$3.20
Package
23. What is a lodging industry term for hotels operating under the same brand name
Sorting/washing/drying
$2.20
Chain
Presale activity
24. In a housekeeping department - What is the role of inspector
They operate hotels for owners using the management company's trade name as the hotels brand
Flag
The ensure guest room cleanliness
It is vacant and not yet cleaned
25. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Group market
The specific brands of products served and serving hours
Routine maintenance
Kellogg cereal
26. What is the purpose of cold calling
When resolving hotel operating problems
To qualify prospects
Service
Purchases of food
27. which factor most influences guest perceptions about their experience at a lodging operation
Service
50%
$3.20
To qualify prospects
28. For Which item below would a 'replace as needed' program be best
25 or fewer
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Water pumps
Preventive maintenance
29. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
To qualify prospects
$2.20
They operate hotels for owners but do not use the management company's name as part of the hotels name
Www.tripadvisor.com
30. What is the term used to identify those who purchase the rights to a hotels brand naem
They should be update as guest preferences change over time
Preventive maintenance
Franchise
POM
31. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The american hotel and lodging association
An outside vendor
Opaque rate model
Make or buy items
32. What is the purpose of an MSDS
Management contract
Purchases of food
To help keep workers safe
A la carte
33. What is most likely to happen when many travelers want to visit and stay in an area
Comp set
It is increasingly viewed by guests a a sign of commitment to quality service
Sorting/washing/drying
Room rates and the number of operating hotel properties will increase
34. What happens to a hotel's POM costs as a hotel ages
A stock issuing company that can own and operate its own hotels
All housekeeping employees
Costs increase
Routine maintenance
35. What is the term used to identify those who sell the rights to use a hotels brand name
Be an effective way to measure progress toward established service standards
Night auditor
Franchisor
A stock issuing company that can own and operate its own hotels
36. Who usually maintains the washers and ryers placed in a hotels guests laundry
Purchases of food
Waste disposal costs
They generally manage hotels for a fee
An outside vendor
37. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Older travelers
They are not being supervised with a service emphasis
To qualify prospects
28
38. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Comp set
Be an effective way to measure progress toward established service standards
$2.20
39. Which group of housekeeping employees should receive blood born pathogen training
Group market
Be an effective way to measure progress toward established service standards
All housekeeping employees
Housekeeping
40. What is true about a hosted bar
Air handlers
3 times the normal usage
The host pays for the beverages cosumed by guests
Franchise service director
41. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Needles left by intravenous drug users
A hotels sales and marketing teams results in relation to those of other hotels
A hotels occupancy tax
42. Which is an example of a branded breakfast item
Franchisor
Kellogg cereal
A hotels occupancy tax
GDS
43. Which method would be least effective for determining guests' needs and wants
Maintenance request
Franchisor
The person in charge of the hotel's maintenances department
Waiting for guests to approach staff with specific problems
44. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
A fixed amount paid for a guests daily travel expense
Maid
It has been intentionally left behind
45. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
It is designed to meet the hotel's sales goal
Emergency maintenance
It has been intentionally left behind
46. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Identifying guests needs and wants
FTC
Sorting/washing/drying
Older travelers
47. What is a REIT
Function rooms
A stock issuing company that can own and operate its own hotels
Personality type
The american hotel and lodging association
48. from what language does the kitchen term 'mise en place' originate
French
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Pilferage
It is prepared and cooked at the guests' table
49. Which food service activity happens first
The host pays for the beverages cosumed by guests
Confirm item quantity and quality
Be an effective way to measure progress toward established service standards
Licensing
50. Which of the following best describes 'managers reception' in a limited service hotel
Pilferage
Depreciation
Holiday inn
It is a reception that includes the services of complimentary food and/or beverages
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