Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of an MSDS






2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






3. What is true about a hosted bar






4. When can a cross-functional team be an effective operatiional tool in a hotel






5. Which factor has the most impact on the number of guests who will be served in a limited service hotel






6. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






7. What is true about a marketing plan

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8. What is a lodging industry term for hotels operating under the same brand name






9. What is true about abandoned property






10. What should happen to service procedures after they have been implemented in a hotel






11. Which of the following is the formula hoteliers use to calculate RevPar






12. Which position would be a direct report to a hotels F&B director






13. For Which item below would a 'replace as needed' program be best






14. What is the purpose of cold calling






15. Which group of housekeeping employees should receive blood born pathogen training






16. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






17. Which of the following is essential if employees are to effectively resolve guest problems as they occur






18. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






19. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






20. What is the most important reason for properly maintaining trash removal areas






21. Who will most often have the greatest detailed knowledge of guest likes and dislikes






22. What is the one reason a hotel owner might consider hiring a hotel management company






23. What is the approximate number of attendees at the average business meeting






24. What is another lodging industry term for a specific hotel brand name






25. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






26. To whom does the sous chef in a large hotel report






27. What is the advantage of a CFL






28. Which housekeeping- related term is not used by professional hoteliers






29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






30. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






31. What best describes a hotels chief engineer

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32. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






34. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






35. What is a normal par level in hotel laundry






36. Which group would be classified as 'leisure travelers'






37. What is true about the traditional russian style

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38. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






39. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






40. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






41. Which area would be considered public space in a hotel






42. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






43. Which of the following is NOT a demographic factor of a guest






44. Which group is more likely to use the services of a travel agent






45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






46. In the lodging industry - What is the meaning of the term room mix






47. What is true about mislaid property






48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






50. Which professional recognition is typically granted by a governmental agency