Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a marketing plan

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2. In Which type of booking model are room rates readily viewed on-line by potential guests?






3. For Which item below would a 'replace as needed' program be best






4. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






5. What should happen to service procedures after they have been implemented in a hotel






6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






7. How can guest service best be integrated with employee reward systems






8. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






9. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






10. What is true about the cost of providing room service meals






11. Who usually maintains the washers and dryers placed in a hotel's guest laundry






12. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






13. What is true about a hosted bar






14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






15. Who will most often have the greatest detailed knowledge of guest likes and dislikes






16. When can a cross-functional team be an effective operatiional tool in a hotel






17. A CVB is typically funded by what






18. Which of the following is a demand generator






19. What is true about an investor in a hotel






20. Which is true about a hotels commitment to green practices






21. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






22. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






23. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






24. Which of the following best describes 'managers reception' in a limited service hotel






25. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






26. What is true about abandoned property






27. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






28. Which group of employees will most often initiate the largest number of work orders






29. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






30. What is the type of dining in which each available menu item is sold for an individual price






31. What is true about mislaid property






32. A brand specific frequent guest program is an example of a...






33. For food service buyers when does the ownership exchange of products the have purchased actually take place






34. Which of the following is essential if employees are to effectively resolve guest problems as they occur






35. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






37. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






38. Approximately how many hotels are in operation in the US






39. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






41. Which method would be least effective for determining guests' needs and wants






42. What is true about food served in the traditional french style

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43. Which area would be considered public space in a hotel






44. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






45. Which brand is generally recognized as the first hotel chain






46. Which is the most important market for large convention hotels






47. What is the difference between advertising and publicity






48. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






49. In the lodging industry - What is the meaning of the term room mix






50. What is the most important reason for properly maintaining trash removal areas