Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Attrition
The buying is based upon predetermined desired inventory levels
Make or buy items
The number of hotel rooms sold the previous night

2. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Preventive maintenance
POM
An outside vendor
FOC

3. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Independent
Your ADR is higher then that of your competitors
Needles left by intravenous drug users
The hotels general manager

4. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
A hotels occupancy tax
The strength of the brand name and the revenue the name will bring to the hotel
Purchases of food
The buying is based upon predetermined desired inventory levels

5. For food service buyers when does the ownership exchange of products the have purchased actually take place
Function rooms
Empowerment
Housekeeping
Upon receiving

6. 'Terry' refers to guest room amenities that
To qualify prospects
Group market
Value
Include bath towels - hand towels - and washclothes

7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Water pumps
Franchise
Management contract
The specific brands of products served and serving hours

8. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Reduced operational costs
GDS
Housekeeping
POM

9. What is the purpose of an MSDS
POM
When guests bring in their own bottles of alcohol for consumption at a hotel function
Laundry is processed
To help keep workers safe

10. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Pilferage
Their price per unit declines
Profits are higher with banquet sales
POM

11. Which state is NOT among the 3 largest car rental location states
New york
It is vacant and not yet cleaned
50%
3 times the normal usage

12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
When resolving hotel operating problems
The buying is based upon predetermined desired inventory levels
They are important for all workers serving food
50%

13. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Preventive maintenance
They will have the same quality service expectations
Executive chef
It has been intentionally left behind

14. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
A fixed amount paid for a guests daily travel expense
Empowerment
Franchise service director
Laundry is processed

15. What should happen to service procedures after they have been implemented in a hotel
Identifying guests needs and wants
To qualify prospects
POM
They should be update as guest preferences change over time

16. What happens to a hotel's POM costs as a hotel ages
3 times the normal usage
Trains
At the advertised ending time
Costs increase

17. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

18. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A hotels occupancy tax
They are individual travelers
20%
Independent

19. What is the most important reason for properly maintaining trash removal areas
Incandescent bulb
A family on vacation
Older travelers
The elimination of insects - rodents and scavenging animals

20. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
Merchant model
They operate hotels for owners but do not use the management company's name as part of the hotels name
$3.20

21. Which is true about a hotels commitment to green practices
Opaque rate model
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service
They operate hotels for owners using the management company's trade name as the hotels brand

22. Which of the following is most essential to providing good service
Identifying guests needs and wants
Function rooms
The ratio of different room types in a hotel
It is designed to meet the hotel's sales goal

23. Who usually maintains the washers and dryers placed in a hotel's guest laundry
All housekeeping employees
It has been intentionally left behind
An outside vendor
It has been intentionally left behind

24. When would hotel guest be charged a corkage fee
2-4% gross revenue
When guests bring in their own bottles of alcohol for consumption at a hotel function
The strength of the brand name and the revenue the name will bring to the hotel
It is prepared and cooked at the guests' table

25. What is true about a hosted bar
A fixed amount paid for a guests daily travel expense
The host pays for the beverages cosumed by guests
A reunion held for veterans of the vietnam war
A college graduation weekend occurring near a hotel

26. What do the initials PM refer to in a hotel maintenance department
Line level employees
To qualify prospects
Ritz carlton
Preventive maintenance

27. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

28. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
It is increasingly viewed by guests a a sign of commitment to quality service
The person in charge of the hotel's maintenances department
Ritz carlton

29. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Your ADR is higher then that of your competitors
Line level employees
The number of hotel rooms sold the previous night
20%

30. Which of the following is essential if employees are to effectively resolve guest problems as they occur
They operate hotels for owners using the management company's trade name as the hotels brand
Empowerment
It is designed to meet the hotel's sales goal
The authority to make key decisions

31. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
An outside vendor
Eggs and breakfast meat items
Reduced operational costs

32. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

33. Which area would be considered public space in a hotel
A hotels occupancy tax
They will have the same quality service expectations
The pool area
Function rooms

34. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
2-4% gross revenue
GDS
$2.20
Costs increase

35. Which professional recognition is typically granted by a governmental agency
A hotels sales and marketing teams results in relation to those of other hotels
Trains
$2.20
Licensing

36. What is true about an accrual accounting system
GDS
All housekeeping employees
It matches expenses incurred with revenues generated
It has been intentionally left behind

37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Costs increase
Comp set
Night auditor
25 or fewer

38. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

39. What is true about abandoned property
It is vacant and not yet cleaned
It has been intentionally left behind
Publicity is free
The authority to make key decisions

40. Which food service activity happens first
Confirm item quantity and quality
They are not being supervised with a service emphasis
Emergency maintenance
Be an effective way to measure progress toward established service standards

41. What does a foot candle measure
20%
Make or buy items
The hotels general manager
Illumination levels

42. A CVB is typically funded by what
A hotels occupancy tax
A stock issuing company that can own and operate its own hotels
Pilferage
Your ADR is higher then that of your competitors

43. Which is an example of a consumer-generated content web site?
Marketing activity
Www.tripadvisor.com
It matches expenses incurred with revenues generated
Value

44. Which is an example of a branded breakfast item
Kellogg cereal
Preventive maintenance
It matches expenses incurred with revenues generated
Air handlers

45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Night auditor
Upon receiving
250
Housekeeping

46. Which of the following is a demand generator
3 times the normal usage
Sorting/washing/drying
It is vacant and not yet cleaned
A college graduation weekend occurring near a hotel

47. In a housekeeping department - What is the role of inspector
AAHOA
The ensure guest room cleanliness
OTA
The number of hotel rooms sold the previous night

48. Approximately how many hotels are in operation in the US
50000
Marketing activity
French
It is vacant and not yet cleaned

49. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Executive chef
Sorting/washing/drying
Depreciation
Eggs and breakfast meat items

50. In regard to quality service - a gal of zero defects can
Profits are higher with banquet sales
28
Be an effective way to measure progress toward established service standards
3 times the normal usage