Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a hotel room that is 'on-change'






2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






3. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






4. How can guest service best be integrated with employee reward systems






5. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






7. Which is the most important market for large convention hotels






8. What is the term used to identify those who sell the rights to use a hotels brand name






9. What is true about first tier management companies

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10. What is true about the cost of providing room service meals






11. Who is responsible for making the distinction between mislaid - lost and abandoned property

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12. Which is true about a hotels commitment to green practices






13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






14. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






15. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






16. What is the advantage of a CFL






17. What is a per diem






18. what type of activity describes a site tour






19. Who will most often have the greatest detailed knowledge of guest likes and dislikes






20. Which group of employees will most often initiate the largest number of work orders






21. Which of the following is a demand generator






22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






23. What is the term used to identify those who purchase the rights to a hotels brand naem






24. Approximately how many hotels are in operation in the US






25. Which position would be a direct report to a hotels F&B director






26. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






27. To whom does the sous chef in a large hotel report






28. What is another lodging term for work-order






29. What best describes a hotels chief engineer

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30. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






31. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






32. In regard to quality service - a gal of zero defects can






33. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






34. Which types of food items have labor 'built in' to their prices






35. Which of the following is essential if employees are to effectively resolve guest problems as they occur






36. What is true about sanitation concerns in a limited service- hotel






37. what type of activity describes the act of placing an ad in the yellow pages?






38. What is a lodging industry term for hotels operating under the same brand name






39. Which group is more likely to use the services of a travel agent






40. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






41. Which housekeeping- related term is not used by professional hoteliers






42. When would hotel guest be charged a corkage fee






43. What is true about transient travelers






44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






45. What is the most important reason for properly maintaining trash removal areas






46. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






47. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






48. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






49. What is the one reason a hotel owner might consider hiring a hotel management company






50. What is true about second-tier management companies

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