Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who will most often have the greatest detailed knowledge of guest likes and dislikes






2. What does Amtrak operate






3. What is true about hotel management companies






4. Which is an example of a consumer-generated content web site?






5. What is true about a hotel room that is 'on-change'






6. Which of the following is essential if employees are to effectively resolve guest problems as they occur






7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






8. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






9. What is true about food served in the traditional french style

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10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






11. What is the term describing stealing of small quantities of something over a period of time






12. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






13. Approximately how many hotels are in operation in the US






14. What is the purpose of cold calling






15. What do the initials PM refer to in a hotel maintenance department






16. In the lodging industry - What is the meaning of the term room mix






17. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






18. What is true about abandoned property






19. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






20. What is the purpose of an MSDS






21. what type of activity describes the act of placing an ad in the yellow pages?






22. What happens in a hotels OPL






23. In a housekeeping department - What is the role of inspector






24. Which of the following would be considered a user-generated web site

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25. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






26. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






27. Which types of food items have labor 'built in' to their prices






28. For Which item below would a 'replace as needed' program be best






29. Which group of employees will most often initiate the largest number of work orders






30. Which group of housekeeping employees should receive blood born pathogen training






31. What is true about an investor in a hotel






32. To whom does the sous chef in a large hotel report






33. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






34. Which food service activity happens first






35. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






36. What is another lodging industry term for a specific hotel brand name






37. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






38. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






39. Who usually maintains the washers and dryers placed in a hotel's guest laundry






40. which factor most influences guest perceptions about their experience at a lodging operation






41. Which position would be a direct report to a hotels F&B director






42. For food service buyers when does the ownership exchange of products the have purchased actually take place






43. What happens to a hotel's POM costs as a hotel ages






44. What is true about a hosted bar






45. Managers can seek out service-minded staff by hiring those job applicants who






46. What is the advantage of a CFL






47. What is true about transient travelers






48. What is a lodging industry term for hotels operating under the same brand name






49. Which of the following is most essential to providing good service






50. When can a cross-functional team be an effective operatiional tool in a hotel