Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Older travelers
They will have the same quality service expectations
It is increasingly viewed by guests a a sign of commitment to quality service

2. What is true about the traditional russian style
Daily
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is designed to meet the hotel's sales goal
Pilferage

3. What happens to the unit price of food service items as the number of those items purchased increases
Older travelers
25 or fewer
To help keep workers safe
Their price per unit declines

4. What is true about the cost of providing room service meals
Marketing activity
The cost is higher than that of dining room service
$73.00
Guest preference

5. In a hotel guest room - Which is a potential source of HIV
The investor seeks a return on investment (ROI)
It is vacant and not yet cleaned
To help keep workers safe
Needles left by intravenous drug users

6. Which area would be considered public space in a hotel
Executive chef
ADR x Occupancy Rate= RevPar
They generally manage hotels for a fee
The pool area

7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
They are important for all workers serving food
Effectively answer open-ended questions about hypothetical service situations
New york
FOC

8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Flag
They operate hotels for owners using the management company's trade name as the hotels brand
Routine maintenance
Www.tripadvisor.com

9. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Chain
A college graduation weekend occurring near a hotel
Comp set
Make or buy items

10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
By associating performance in providing guest service with employee compensation
Maintenance request
Deep cleaning
At the advertised ending time

11. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
It has been intentionally left behind
The person in charge of the hotel's maintenances department
Profits are higher with banquet sales

12. Who has the greatest influence on the overall quality of service provided within a hotel
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The hotels general manager
Marketing activity
$2.25

13. What is a normal par level in hotel laundry
A family on vacation
Improved overall managment of the hotel
25 or fewer
3 times the normal usage

14. Managers can seek out service-minded staff by hiring those job applicants who
Be an effective way to measure progress toward established service standards
By associating performance in providing guest service with employee compensation
A la carte
Effectively answer open-ended questions about hypothetical service situations

15. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
FTC
They are important for all workers serving food
Flag

16. What is the approximate number of attendees at the average business meeting
An outside vendor
25 or fewer
Function rooms
The american hotel and lodging association

17. Who is responsible for making the distinction between mislaid - lost and abandoned property
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It has been intentionally left behind
It matches expenses incurred with revenues generated
Management contract

18. Which group of employees will most often initiate the largest number of work orders
Purchases of food
The food and beverage services offered by the hotel
Housekeeping
A college graduation weekend occurring near a hotel

19. What is true about abandoned property
Function rooms
It has been intentionally left behind
Housekeeping
A college graduation weekend occurring near a hotel

20. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
AAHOA
The food and beverage services offered by the hotel
Deep cleaning

21. What is true about first tier management companies
They operate hotels for owners using the management company's trade name as the hotels brand
When guests bring in their own bottles of alcohol for consumption at a hotel function
Be an effective way to measure progress toward established service standards
It has been intentionally left behind

22. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
They are not being supervised with a service emphasis
Be an effective way to measure progress toward established service standards
Holiday inn

23. What is the term describing stealing of small quantities of something over a period of time
Trains
$13.53
Pilferage
Water pumps

24. What is true about an investor in a hotel
28
The investor seeks a return on investment (ROI)
Presale activity
Preventive maintenance

25. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
All housekeeping employees
By associating performance in providing guest service with employee compensation
$2.20

26. Which housekeeping- related term is not used by professional hoteliers
It is vacant and not yet cleaned
It has been intentionally left behind
They are important for all workers serving food
Maid

27. What is a per diem
Holiday inn
A fixed amount paid for a guests daily travel expense
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is designed to meet the hotel's sales goal

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
$73.00
Waiting for guests to approach staff with specific problems
Preventive maintenance

29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
$2.20
Presale activity
The american hotel and lodging association
AAHOA

30. When can a cross-functional team be an effective operatiional tool in a hotel
Laundry is processed
When resolving hotel operating problems
They are important for all workers serving food
A la carte

31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Do not clean this room now
Independent
Your ADR is higher then that of your competitors
The buying is based upon predetermined desired inventory levels

32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Confirm item quantity and quality
$73.00
POM
Www.tripadvisor.com

33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
28
They are important for all workers serving food
It is increasingly viewed by guests a a sign of commitment to quality service
They are not being supervised with a service emphasis

34. What does Amtrak operate
Trains
The person in charge of the hotel's maintenances department
Merchant model
Maintenance request

35. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
By associating performance in providing guest service with employee compensation
It is a reception that includes the services of complimentary food and/or beverages
BEO
They will have the same quality service expectations

36. 'Terry' refers to guest room amenities that
It is vacant and not yet cleaned
They operate hotels for owners but do not use the management company's name as part of the hotels name
Include bath towels - hand towels - and washclothes
The specific brands of products served and serving hours

37. Which is the most important market for large convention hotels
The elimination of insects - rodents and scavenging animals
Group market
It is increasingly viewed by guests a a sign of commitment to quality service
$73.00

38. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
250
Make or buy items
Confirm item quantity and quality

39. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The specific brands of products served and serving hours
Service
An outside vendor
Ritz carlton

40. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
By associating performance in providing guest service with employee compensation
POM
They are individual travelers
Franchise service director

41. How can guest service best be integrated with employee reward systems
28
Eggs and breakfast meat items
By associating performance in providing guest service with employee compensation
Franchise

42. In the lodging industry - What is the meaning of the term room mix
$2.25
They are individual travelers
Comp set
The ratio of different room types in a hotel

43. What is true about mislaid property
To help keep workers safe
Www.tripadvisor.com
Licensing
It has been intentionally left behind

44. What is true about a marketing plan
It is designed to meet the hotel's sales goal
It is increasingly viewed by guests a a sign of commitment to quality service
The host pays for the beverages cosumed by guests
$2.20

45. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
50%
Purchases of food
Waste disposal costs
By associating performance in providing guest service with employee compensation

46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Routine maintenance
The ratio of different room types in a hotel
When resolving hotel operating problems
Purchases of food

47. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
It is a reception that includes the services of complimentary food and/or beverages
Ritz carlton
It is vacant and not yet cleaned

48. What is most likely to happen when many travelers want to visit and stay in an area
When guests bring in their own bottles of alcohol for consumption at a hotel function
Room rates and the number of operating hotel properties will increase
250
Eggs and breakfast meat items

49. What is the difference between advertising and publicity
The ratio of different room types in a hotel
Personality type
Value
Publicity is free

50. What is true about a hotel room that is 'on-change'
Service
It is vacant and not yet cleaned
A la carte
Group market

Test your basic knowledge |

Lodging Operations 101

Link to This Test

Related Subjects