Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Terry' refers to guest room amenities that






2. In Which type of booking model are room rates readily viewed on-line by potential guests?






3. Which is true about a hotels commitment to green practices






4. What is true about sanitation concerns in a limited service- hotel






5. A CVB is typically funded by what






6. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






7. For food service buyers when does the ownership exchange of products the have purchased actually take place






8. What is true about an investor in a hotel






9. For Which item below would a 'replace as needed' program be best






10. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






11. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






12. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






13. What is true about a marketing plan

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14. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






15. What should happen to service procedures after they have been implemented in a hotel






16. Which group is more likely to use the services of a travel agent






17. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






18. The best menus are those developed based upon






19. What is the difference between advertising and publicity






20. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






21. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






22. Which group would be classified as 'leisure travelers'






23. Which method would be least effective for determining guests' needs and wants






24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






25. What is the advantage of a CFL






26. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






27. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






28. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






29. What is true about transient travelers






30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






31. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






32. Who has the greatest influence on the overall quality of service provided within a hotel






33. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






34. What best describes a hotels chief engineer

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35. Which of the following is NOT a demographic factor of a guest






36. What is the most important reason for properly maintaining trash removal areas






37. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






38. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






39. What is true about mislaid property






40. What is true about abandoned property






41. What does a foot candle measure






42. Which is the most important market for large convention hotels






43. Which group of housekeeping employees should receive blood born pathogen training






44. Which group of employees will most often initiate the largest number of work orders






45. Which position would be a direct report to a hotels F&B director






46. In the lodging industry - What is the meaning of the term room mix






47. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






48. what type of activity describes the act of placing an ad in the yellow pages?






49. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






50. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space