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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Needles left by intravenous drug users
It has been intentionally left behind
Routine maintenance
Line level employees
2. What does Amtrak operate
Trains
Make or buy items
Night auditor
They operate hotels for owners using the management company's trade name as the hotels brand
3. What is true about hotel management companies
Illumination levels
Attrition
Value
They generally manage hotels for a fee
4. Which is an example of a consumer-generated content web site?
They are not being supervised with a service emphasis
An outside vendor
New york
Www.tripadvisor.com
5. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
They operate hotels for owners using the management company's trade name as the hotels brand
$3.20
Franchise service director
6. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The hotels general manager
Emergency maintenance
The authority to make key decisions
Depreciation
7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
28
3 times the normal usage
A reunion held for veterans of the vietnam war
$3.20
8. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
They are individual travelers
An outside vendor
It influences the guests total perception of a hotel visit
28
9. What is true about food served in the traditional french style
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10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The pool area
BEO
Housekeeping
Chain
11. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Franchisors sales and marketing efforts
Eggs and breakfast meat items
Your ADR is higher then that of your competitors
12. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
French
A web site that allows a hotel's guests to post reviews of their previous stays
Night auditor
Older travelers
13. Approximately how many hotels are in operation in the US
28
50000
They are individual travelers
Flag
14. What is the purpose of cold calling
Chain
Trains
The ratio of different room types in a hotel
To qualify prospects
15. What do the initials PM refer to in a hotel maintenance department
BEO
The specific brands of products served and serving hours
Preventive maintenance
Housekeeping
16. In the lodging industry - What is the meaning of the term room mix
Confirm item quantity and quality
BEO
The ratio of different room types in a hotel
20%
17. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Do not clean this room now
When resolving hotel operating problems
Water pumps
Function rooms
18. What is true about abandoned property
The cost is higher than that of dining room service
$3.20
Costs increase
It has been intentionally left behind
19. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The pool area
Franchisor
FTC
Air handlers
20. What is the purpose of an MSDS
To help keep workers safe
POM
Group market
Reduced operational costs
21. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
BEO
Depreciation
Identifying guests needs and wants
22. What happens in a hotels OPL
The cost is higher than that of dining room service
Laundry is processed
Management contract
Kellogg cereal
23. In a housekeeping department - What is the role of inspector
Daily
Needles left by intravenous drug users
The person in charge of the hotel's maintenances department
The ensure guest room cleanliness
24. Which of the following would be considered a user-generated web site
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25. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
A la carte
Effectively answer open-ended questions about hypothetical service situations
250
26. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
$73.00
A stock issuing company that can own and operate its own hotels
$1.38
Deep cleaning
27. Which types of food items have labor 'built in' to their prices
Make or buy items
Chain
Management contract
The cost is higher than that of dining room service
28. For Which item below would a 'replace as needed' program be best
Water pumps
Franchise
Guest preference
Do not clean this room now
29. Which group of employees will most often initiate the largest number of work orders
Night auditor
Housekeeping
They generally manage hotels for a fee
Management contract
30. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
To qualify prospects
FOC
Presale activity
31. What is true about an investor in a hotel
Sorting/washing/drying
Laundry is processed
The investor seeks a return on investment (ROI)
$2.25
32. To whom does the sous chef in a large hotel report
Maintenance request
20%
Executive chef
Identifying guests needs and wants
33. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Pilferage
The buying is based upon predetermined desired inventory levels
Reduced operational costs
34. Which food service activity happens first
Comp set
2-4% gross revenue
Confirm item quantity and quality
POM
35. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
POM
A hotels occupancy tax
By associating performance in providing guest service with employee compensation
36. What is another lodging industry term for a specific hotel brand name
It has been intentionally left behind
FTC
Flag
20%
37. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Do not clean this room now
Value
They should be update as guest preferences change over time
The buying is based upon predetermined desired inventory levels
38. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Waiting for guests to approach staff with specific problems
Incandescent bulb
New york
Your ADR is higher then that of your competitors
39. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Executive chef
An outside vendor
2-4% gross revenue
Do not clean this room now
40. which factor most influences guest perceptions about their experience at a lodging operation
Reduced operational costs
Waiting for guests to approach staff with specific problems
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Service
41. Which position would be a direct report to a hotels F&B director
Profits are higher with banquet sales
Banquet manager
POM
ADR x Occupancy Rate= RevPar
42. For food service buyers when does the ownership exchange of products the have purchased actually take place
All housekeeping employees
ADR x Occupancy Rate= RevPar
Upon receiving
$1.38
43. What happens to a hotel's POM costs as a hotel ages
Service
Identifying guests needs and wants
Costs increase
The ratio of different room types in a hotel
44. What is true about a hosted bar
FTC
All housekeeping employees
A family on vacation
The host pays for the beverages cosumed by guests
45. Managers can seek out service-minded staff by hiring those job applicants who
A hotels occupancy tax
Incandescent bulb
Effectively answer open-ended questions about hypothetical service situations
Confirm item quantity and quality
46. What is the advantage of a CFL
POM
Reduced operational costs
Maid
20%
47. What is true about transient travelers
They are individual travelers
The ratio of different room types in a hotel
$1.38
$2.25
48. What is a lodging industry term for hotels operating under the same brand name
Room rates and the number of operating hotel properties will increase
Chain
When guests bring in their own bottles of alcohol for consumption at a hotel function
Their price per unit declines
49. Which of the following is most essential to providing good service
By associating performance in providing guest service with employee compensation
It is increasingly viewed by guests a a sign of commitment to quality service
Routine maintenance
Identifying guests needs and wants
50. When can a cross-functional team be an effective operatiional tool in a hotel
It is designed to meet the hotel's sales goal
A hotels occupancy tax
Room rates and the number of operating hotel properties will increase
When resolving hotel operating problems