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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which factor has the most impact on the number of guests who will be served in a limited service hotel






2. In a hotel guest room - Which is a potential source of HIV






3. What is the type of dining in which each available menu item is sold for an individual price






4. Which professional recognition is typically granted by a governmental agency






5. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






6. Who is responsible for making the distinction between mislaid - lost and abandoned property

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7. What is true about a marketing plan

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8. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






9. Which of the following best describes a 'moment of truth'






10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






11. What is the lodging industry term for a hotel that is not part of a franchise group?






12. What happens to a hotel's POM costs as a hotel ages






13. What does STAR report evaluate






14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






15. what type of activity describes the act of placing an ad in the yellow pages?






16. What is the industry term for an organization that provides travel booking services on the internet






17. 'Terry' refers to guest room amenities that






18. Which of the following is the formula hoteliers use to calculate RevPar






19. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






20. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






21. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






22. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






23. Who usually maintains the washers and ryers placed in a hotels guests laundry






24. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






25. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






26. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






27. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






28. Which of the following is NOT a demographic factor of a guest






29. For Which item below would a 'replace as needed' program be best






30. Which group of employees will most often initiate the largest number of work orders






31. What is true about an investor in a hotel






32. What is the term used to identify those who sell the rights to use a hotels brand name






33. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






34. To whom does the sous chef in a large hotel report






35. What is true about the traditional russian style

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36. What is the term used to identify those who purchase the rights to a hotels brand naem






37. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






38. from what language does the kitchen term 'mise en place' originate






39. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






40. What is the advantage of a CFL






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. Approximately how many hotels are in operation in the US






43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






44. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






45. Who usually maintains the washers and dryers placed in a hotel's guest laundry






46. What is true about food served in the traditional french style

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47. Which of the following is a demand generator






48. Which of the following is most essential to providing good service






49. What is true about abandoned property






50. Which position would be a direct report to a hotels F&B director







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Can you answer 50 questions in 15 minutes?


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