Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Licensing
At the advertised ending time
Chain
It is vacant and not yet cleaned

2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Chain
Profits are higher with banquet sales
Emergency maintenance
They operate hotels for owners but do not use the management company's name as part of the hotels name

3. Which professional recognition is typically granted by a governmental agency
Flag
The person in charge of the hotel's maintenances department
Licensing
25 or fewer

4. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
French
Your ADR is higher then that of your competitors
FOC
50000

5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Maid
Needles left by intravenous drug users
Deep cleaning
Include bath towels - hand towels - and washclothes

6. What is the most important reason for properly maintaining trash removal areas
Maintenance request
The elimination of insects - rodents and scavenging animals
AAHOA
Kellogg cereal

7. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
An outside vendor
All housekeeping employees
The pool area

8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
A fixed amount paid for a guests daily travel expense
2-4% gross revenue
Franchisor

9. Which group would be classified as 'leisure travelers'
Laundry is processed
It is vacant and not yet cleaned
A family on vacation
Package

10. The best menus are those developed based upon
Eggs and breakfast meat items
French
Guest preference
They are not being supervised with a service emphasis

11. What is true about a hosted bar
A hotels sales and marketing teams results in relation to those of other hotels
Air handlers
The host pays for the beverages cosumed by guests
French

12. How can guest service best be integrated with employee reward systems
They operate hotels for owners but do not use the management company's name as part of the hotels name
By associating performance in providing guest service with employee compensation
$3.20
The hotels general manager

13. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
The pool area
Make or buy items
Franchise service director

14. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Emergency maintenance
Contribution margin
It has been intentionally left behind

15. A brand specific frequent guest program is an example of a...
The number of hotel rooms sold the previous night
Maintenance request
3 times the normal usage
Franchisors sales and marketing efforts

16. What is true about hotel management companies
They generally manage hotels for a fee
Include bath towels - hand towels - and washclothes
Eggs and breakfast meat items
A stock issuing company that can own and operate its own hotels

17. What is a normal par level in hotel laundry
The specific brands of products served and serving hours
Sorting/washing/drying
It has been intentionally left behind
3 times the normal usage

18. Which group of employees will most often initiate the largest number of work orders
The elimination of insects - rodents and scavenging animals
A family on vacation
New york
Housekeeping

19. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Franchisors sales and marketing efforts
A stock issuing company that can own and operate its own hotels
It matches expenses incurred with revenues generated

20. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
They operate hotels for owners but do not use the management company's name as part of the hotels name
BEO
Chain
It is prepared and cooked at the guests' table

21. Which of the following is the formula hoteliers use to calculate RevPar
GDS
It has been intentionally left behind
ADR x Occupancy Rate= RevPar
Costs increase

22. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Their price per unit declines
Ritz carlton
The american hotel and lodging association
Flag

23. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Line level employees
The elimination of insects - rodents and scavenging animals
Attrition
FOC

24. What happens to a hotel's POM costs as a hotel ages
50000
Www.tripadvisor.com
Group market
Costs increase

25. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
It is a reception that includes the services of complimentary food and/or beverages
Licensing
250

26. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Trains
Personality type
Value
They will have the same quality service expectations

27. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Be an effective way to measure progress toward established service standards
Your ADR is higher then that of your competitors
Housekeeping

28. What is true about a marketing plan

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29. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It has been intentionally left behind
28
Night auditor

30. Which area would be considered public space in a hotel
Costs increase
The hotels general manager
The pool area
It has been intentionally left behind

31. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Reduced operational costs
Waiting for guests to approach staff with specific problems
Sorting/washing/drying
When guests bring in their own bottles of alcohol for consumption at a hotel function

32. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
The hotels general manager
Needles left by intravenous drug users
The hotel's executive housekeeper in keeping with the hotel policies and procedures

33. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Www.tripadvisor.com
POM
Publicity is free
Chain

34. For Which item below would a 'replace as needed' program be best
Incandescent bulb
Water pumps
Publicity is free
Housekeeping

35. What is true about an investor in a hotel
Kellogg cereal
It matches expenses incurred with revenues generated
The investor seeks a return on investment (ROI)
$2.20

36. What happens in a hotels OPL
$73.00
It matches expenses incurred with revenues generated
Housekeeping
Laundry is processed

37. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Maid
French
The person in charge of the hotel's maintenances department

38. Which of the following would be considered a user-generated web site

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39. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Preventive maintenance
They are individual travelers
250
20%

40. When would hotel guest be charged a corkage fee
Make or buy items
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe
At the advertised ending time

41. What is true about mislaid property
The pool area
Make or buy items
It has been intentionally left behind
The specific brands of products served and serving hours

42. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
To qualify prospects
Franchise service director
Comp set

43. What is true about a hotel room that is 'on-change'
Make or buy items
It is vacant and not yet cleaned
Daily
Be an effective way to measure progress toward established service standards

44. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Laundry is processed
The buying is based upon predetermined desired inventory levels
Executive chef
Service

45. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
They are important for all workers serving food
Eggs and breakfast meat items
Service
It is vacant and not yet cleaned

46. Which of the following is NOT a demographic factor of a guest
Personality type
Maid
Function rooms
It is a reception that includes the services of complimentary food and/or beverages

47. What is the approximate number of attendees at the average business meeting
Eggs and breakfast meat items
Laundry is processed
2-4% gross revenue
25 or fewer

48. What is the term used to identify those who purchase the rights to a hotels brand naem
New york
The cost is higher than that of dining room service
It influences the guests total perception of a hotel visit
Franchise

49. what type of activity describes a site tour
To help keep workers safe
Presale activity
25 or fewer
The american hotel and lodging association

50. Which of the following is a demand generator
At the advertised ending time
The pool area
A college graduation weekend occurring near a hotel
Franchisors sales and marketing efforts