Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which area would be considered public space in a hotel
French
Daily
FOC
The pool area

2. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Comp set
BEO
The buying is based upon predetermined desired inventory levels
The hotels general manager

3. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Sorting/washing/drying
$73.00
To qualify prospects
The food and beverage services offered by the hotel

4. Which housekeeping- related term is not used by professional hoteliers
Maid
Their price per unit declines
2-4% gross revenue
Personality type

5. What is true about a hotel room that is 'on-change'
The cost is higher than that of dining room service
Needles left by intravenous drug users
It is vacant and not yet cleaned
To help keep workers safe

6. What is the term used to identify those who purchase the rights to a hotels brand naem
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
2-4% gross revenue
The host pays for the beverages cosumed by guests
Franchise

7. What is a REIT
The food and beverage services offered by the hotel
A stock issuing company that can own and operate its own hotels
By associating performance in providing guest service with employee compensation
It has been intentionally left behind

8. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Waiting for guests to approach staff with specific problems
$73.00
$2.20

9. What is true about an accrual accounting system
Waiting for guests to approach staff with specific problems
The authority to make key decisions
It matches expenses incurred with revenues generated
Preventive maintenance

10. What is true about an investor in a hotel
Upon receiving
The cost is higher than that of dining room service
It influences the guests total perception of a hotel visit
The investor seeks a return on investment (ROI)

11. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
A reunion held for veterans of the vietnam war
GDS
Contribution margin
Your ADR is higher then that of your competitors

12. Which is an example of a branded breakfast item
It is increasingly viewed by guests a a sign of commitment to quality service
Kellogg cereal
Merchant model
Franchisors sales and marketing efforts

13. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
FOC
They generally manage hotels for a fee
AAHOA
Air handlers

14. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
OTA
Air handlers
50%
BEO

15. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
When resolving hotel operating problems
$1.38
The host pays for the beverages cosumed by guests

16. What does Amtrak operate
An outside vendor
It has been intentionally left behind
Trains
20%

17. what type of activity describes the act of placing an ad in the yellow pages?
Identifying guests needs and wants
25 or fewer
It is vacant and not yet cleaned
Marketing activity

18. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Franchisor
The pool area
Holiday inn

19. Which of the following is most essential to providing good service
The buying is based upon predetermined desired inventory levels
To qualify prospects
Identifying guests needs and wants
Improved overall managment of the hotel

20. What is true about second-tier management companies

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21. What is the greatest difference between full service and limited service hotels
Costs increase
The food and beverage services offered by the hotel
FOC
A family on vacation

22. What is a normal par level in hotel laundry
Eggs and breakfast meat items
3 times the normal usage
FOC
$2.25

23. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
The food and beverage services offered by the hotel
Franchise
At the advertised ending time

24. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
They generally manage hotels for a fee
Daily
28
Night auditor

25. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They are important for all workers serving food

26. What is the purpose of an MSDS
To help keep workers safe
Waiting for guests to approach staff with specific problems
20%
Service

27. What is the term describing stealing of small quantities of something over a period of time
They generally manage hotels for a fee
Holiday inn
They operate hotels for owners but do not use the management company's name as part of the hotels name
Pilferage

28. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
FOC
The american hotel and lodging association
Preventive maintenance

29. In a housekeeping department - What is the role of inspector
Air handlers
The ensure guest room cleanliness
By associating performance in providing guest service with employee compensation
Waiting for guests to approach staff with specific problems

30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Waiting for guests to approach staff with specific problems
The ensure guest room cleanliness
FOC
The specific brands of products served and serving hours

31. What is true about the cost of providing room service meals
Line level employees
The cost is higher than that of dining room service
They are important for all workers serving food
Trains

32. What best describes a hotels chief engineer

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33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Contribution margin
It has been intentionally left behind
Independent
20%

34. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Publicity is free
When resolving hotel operating problems
Merchant model

35. When can a cross-functional team be an effective operatiional tool in a hotel
The elimination of insects - rodents and scavenging animals
BEO
When resolving hotel operating problems
The number of hotel rooms sold the previous night

36. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Independent
OTA
A reunion held for veterans of the vietnam war
Emergency maintenance

37. A CVB is typically funded by what
The food and beverage services offered by the hotel
A hotels occupancy tax
Franchisor
They generally manage hotels for a fee

38. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Illumination levels
Chain
Their price per unit declines
The authority to make key decisions

39. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
A fixed amount paid for a guests daily travel expense
$13.53
New york
Reduced operational costs

40. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
A college graduation weekend occurring near a hotel
The specific brands of products served and serving hours
The person in charge of the hotel's maintenances department
It is vacant and not yet cleaned

41. Which of the following best describes a 'moment of truth'
Franchisors sales and marketing efforts
Service
A stock issuing company that can own and operate its own hotels
It influences the guests total perception of a hotel visit

42. To whom does the sous chef in a large hotel report
Executive chef
A web site that allows a hotel's guests to post reviews of their previous stays
Reduced operational costs
Housekeeping

43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
Line level employees
Night auditor
The cost is higher than that of dining room service

44. What is true about sanitation concerns in a limited service- hotel
The ratio of different room types in a hotel
They are important for all workers serving food
Management contract
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

45. Which of the following represents the correct order of procedures used in cleaning linens and terry products
AAHOA
A fixed amount paid for a guests daily travel expense
Sorting/washing/drying
Franchisors sales and marketing efforts

46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Maintenance request
The ensure guest room cleanliness
Night auditor
Kellogg cereal

47. What is true about abandoned property
All housekeeping employees
Presale activity
It has been intentionally left behind
Www.tripadvisor.com

48. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
It influences the guests total perception of a hotel visit
The number of hotel rooms sold the previous night
When resolving hotel operating problems
$1.38

49. Which group of employees will most often initiate the largest number of work orders
They will have the same quality service expectations
Depreciation
Housekeeping
It is prepared and cooked at the guests' table

50. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
$2.20
The pool area
A web site that allows a hotel's guests to post reviews of their previous stays
The strength of the brand name and the revenue the name will bring to the hotel