Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Terry' refers to guest room amenities that






2. What is the purpose of cold calling






3. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






4. What is true about abandoned property






5. What is the purpose of an MSDS






6. What is the one reason a hotel owner might consider hiring a hotel management company






7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






8. In a housekeeping department - What is the role of inspector






9. What is true about hotel management companies






10. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






11. What is true about a hotel room that is 'on-change'






12. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






13. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






14. Which group is more likely to use the services of a travel agent






15. What is the most important reason for properly maintaining trash removal areas






16. What is true about the cost of providing room service meals






17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






18. What is the industry term for an organization that provides travel booking services on the internet






19. What is true about a hosted bar






20. What is the term used to identify those who purchase the rights to a hotels brand naem






21. What is true about second-tier management companies

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22. In regard to quality service - a gal of zero defects can






23. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






24. Which is true about a hotels commitment to green practices






25. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






26. What is a lodging industry term for hotels operating under the same brand name






27. Which of the following would be considered a user-generated web site

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28. What happens to the unit price of food service items as the number of those items purchased increases






29. Who has the greatest influence on the overall quality of service provided within a hotel






30. What is true about transient travelers






31. Which of the following is the formula hoteliers use to calculate RevPar






32. What is a per diem






33. What is the term describing stealing of small quantities of something over a period of time






34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






35. Which is an example of a consumer-generated content web site?






36. Which group of employees will most often initiate the largest number of work orders






37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






38. What does a foot candle measure






39. Which of the following best describes a 'moment of truth'






40. What should happen to service procedures after they have been implemented in a hotel






41. Which brand is generally recognized as the first hotel chain






42. Who is responsible for making the distinction between mislaid - lost and abandoned property

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43. When would hotel guest be charged a corkage fee






44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






45. Which professional recognition is typically granted by a governmental agency






46. Who will most often have the greatest detailed knowledge of guest likes and dislikes






47. A CVB is typically funded by what






48. Which group of housekeeping employees should receive blood born pathogen training






49. In Which type of booking model are room rates readily viewed on-line by potential guests?






50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price