SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term used to identify those who sell the rights to use a hotels brand name
They will have the same quality service expectations
Management contract
Franchisor
They should be update as guest preferences change over time
2. Which of the following best describes a 'moment of truth'
$1.38
The buying is based upon predetermined desired inventory levels
Pilferage
It influences the guests total perception of a hotel visit
3. Which food service activity happens first
When resolving hotel operating problems
It matches expenses incurred with revenues generated
Confirm item quantity and quality
A hotels occupancy tax
4. Which is the most important market for large convention hotels
Upon receiving
It has been intentionally left behind
Group market
A hotels occupancy tax
5. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
When guests bring in their own bottles of alcohol for consumption at a hotel function
$2.20
The authority to make key decisions
The investor seeks a return on investment (ROI)
6. Which of the following represents the correct order of procedures used in cleaning linens and terry products
The american hotel and lodging association
A fixed amount paid for a guests daily travel expense
Sorting/washing/drying
They are individual travelers
7. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
3 times the normal usage
Maintenance request
A reunion held for veterans of the vietnam war
The buying is based upon predetermined desired inventory levels
8. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Sorting/washing/drying
Preventive maintenance
The number of hotel rooms sold the previous night
A stock issuing company that can own and operate its own hotels
9. What is true about transient travelers
It is vacant and not yet cleaned
3 times the normal usage
They are individual travelers
The elimination of insects - rodents and scavenging animals
10. Who usually maintains the washers and dryers placed in a hotel's guest laundry
FOC
A family on vacation
The elimination of insects - rodents and scavenging animals
An outside vendor
11. What is the purpose of cold calling
Function rooms
It is a reception that includes the services of complimentary food and/or beverages
To qualify prospects
OTA
12. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
An outside vendor
Eggs and breakfast meat items
GDS
Depreciation
13. For Which item below would a 'replace as needed' program be best
250
Water pumps
It is increasingly viewed by guests a a sign of commitment to quality service
$2.25
14. What is a lodging industry term for hotels operating under the same brand name
The elimination of insects - rodents and scavenging animals
Presale activity
Chain
The hotel's executive housekeeper in keeping with the hotel policies and procedures
15. What is true about a marketing plan
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
16. What do the initials PM refer to in a hotel maintenance department
Franchisor
Chain
Preventive maintenance
FOC
17. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Their price per unit declines
French
It is a reception that includes the services of complimentary food and/or beverages
18. What is true about food served in the traditional french style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
19. In a hotel guest room - Which is a potential source of HIV
Attrition
Needles left by intravenous drug users
They are individual travelers
Night auditor
20. What is the purpose of an MSDS
Presale activity
Group market
The buying is based upon predetermined desired inventory levels
To help keep workers safe
21. What is the approximate number of attendees at the average business meeting
Chain
$2.20
25 or fewer
A college graduation weekend occurring near a hotel
22. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Water pumps
A hotels occupancy tax
Marketing activity
Emergency maintenance
23. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
By associating performance in providing guest service with employee compensation
The buying is based upon predetermined desired inventory levels
Preventive maintenance
$2.20
24. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Emergency maintenance
AAHOA
25 or fewer
25. What is true about an accrual accounting system
Effectively answer open-ended questions about hypothetical service situations
To qualify prospects
Contribution margin
It matches expenses incurred with revenues generated
26. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
27. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Maintenance request
The hotel's executive housekeeper in keeping with the hotel policies and procedures
$2.25
Banquet manager
28. In Which type of booking model are room rates readily viewed on-line by potential guests?
20%
Merchant model
50%
They operate hotels for owners but do not use the management company's name as part of the hotels name
29. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Water pumps
Licensing
When guests bring in their own bottles of alcohol for consumption at a hotel function
POM
30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
It has been intentionally left behind
$13.53
Air handlers
It has been intentionally left behind
31. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Preventive maintenance
The strength of the brand name and the revenue the name will bring to the hotel
Contribution margin
Identifying guests needs and wants
32. For food service buyers when does the ownership exchange of products the have purchased actually take place
Illumination levels
Preventive maintenance
Merchant model
Upon receiving
33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
A hotels sales and marketing teams results in relation to those of other hotels
Ritz carlton
$2.25
Water pumps
34. The best menus are those developed based upon
Guest preference
Www.tripadvisor.com
A web site that allows a hotel's guests to post reviews of their previous stays
3 times the normal usage
35. What does STAR report evaluate
Marketing activity
It influences the guests total perception of a hotel visit
Contribution margin
A hotels sales and marketing teams results in relation to those of other hotels
36. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Flag
Comp set
To qualify prospects
Make or buy items
37. What does a foot candle measure
It is a reception that includes the services of complimentary food and/or beverages
When resolving hotel operating problems
Illumination levels
The ensure guest room cleanliness
38. Who usually maintains the washers and ryers placed in a hotels guests laundry
Personality type
Ritz carlton
An outside vendor
It is a reception that includes the services of complimentary food and/or beverages
39. In regard to quality service - a gal of zero defects can
Licensing
New york
Needles left by intravenous drug users
Be an effective way to measure progress toward established service standards
40. What is true about abandoned property
It has been intentionally left behind
BEO
Service
Waste disposal costs
41. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
$1.38
2-4% gross revenue
50%
Empowerment
42. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Comp set
2-4% gross revenue
Incandescent bulb
Contribution margin
43. What is a REIT
A stock issuing company that can own and operate its own hotels
Costs increase
They will have the same quality service expectations
The american hotel and lodging association
44. How can guest service best be integrated with employee reward systems
Depreciation
By associating performance in providing guest service with employee compensation
They are individual travelers
The cost is higher than that of dining room service
45. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
They should be update as guest preferences change over time
Attrition
An outside vendor
The person in charge of the hotel's maintenances department
46. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
BEO
Franchise
A reunion held for veterans of the vietnam war
20%
47. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
New york
Your ADR is higher then that of your competitors
The investor seeks a return on investment (ROI)
Eggs and breakfast meat items
48. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Preventive maintenance
French
Empowerment
All housekeeping employees
49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Needles left by intravenous drug users
They operate hotels for owners using the management company's trade name as the hotels brand
$2.20
50. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
It has been intentionally left behind
A hotels occupancy tax
It is increasingly viewed by guests a a sign of commitment to quality service
250
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests