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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term describing stealing of small quantities of something over a period of time
AAHOA
Pilferage
The food and beverage services offered by the hotel
Group market
2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
The ensure guest room cleanliness
Franchise
Publicity is free
3. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
BEO
They generally manage hotels for a fee
Depreciation
All housekeeping employees
4. what type of activity describes the act of placing an ad in the yellow pages?
$73.00
The american hotel and lodging association
Marketing activity
The person in charge of the hotel's maintenances department
5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Service
Chain
The person in charge of the hotel's maintenances department
Deep cleaning
6. Which group is more likely to use the services of a travel agent
It has been intentionally left behind
When resolving hotel operating problems
Confirm item quantity and quality
Older travelers
7. What is true about abandoned property
AAHOA
The person in charge of the hotel's maintenances department
Laundry is processed
It has been intentionally left behind
8. What does Amtrak operate
25 or fewer
Make or buy items
The pool area
Trains
9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
It influences the guests total perception of a hotel visit
Routine maintenance
Kellogg cereal
10. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Depreciation
Identifying guests needs and wants
ADR x Occupancy Rate= RevPar
Franchise service director
11. Which group would be classified as 'leisure travelers'
A family on vacation
By associating performance in providing guest service with employee compensation
The elimination of insects - rodents and scavenging animals
At the advertised ending time
12. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Housekeeping
Management contract
Your ADR is higher then that of your competitors
Illumination levels
13. In Which type of booking model are room rates readily viewed on-line by potential guests?
It is increasingly viewed by guests a a sign of commitment to quality service
Merchant model
A reunion held for veterans of the vietnam war
The hotels general manager
14. What should happen to service procedures after they have been implemented in a hotel
By associating performance in providing guest service with employee compensation
The food and beverage services offered by the hotel
A college graduation weekend occurring near a hotel
They should be update as guest preferences change over time
15. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
A college graduation weekend occurring near a hotel
Their price per unit declines
Your ADR is higher then that of your competitors
16. What is true about abandoned property
Comp set
Ritz carlton
It has been intentionally left behind
When guests bring in their own bottles of alcohol for consumption at a hotel function
17. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
To qualify prospects
Water pumps
$1.38
18. In a hotel guest room - Which is a potential source of HIV
$2.25
Needles left by intravenous drug users
Reduced operational costs
An outside vendor
19. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
28
The buying is based upon predetermined desired inventory levels
FOC
The ratio of different room types in a hotel
20. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Www.tripadvisor.com
BEO
A hotels occupancy tax
French
21. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
250
To help keep workers safe
Include bath towels - hand towels - and washclothes
A reunion held for veterans of the vietnam war
22. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Costs increase
Do not clean this room now
Your ADR is higher then that of your competitors
Marketing activity
23. What happens to the unit price of food service items as the number of those items purchased increases
Do not clean this room now
The american hotel and lodging association
A web site that allows a hotel's guests to post reviews of their previous stays
Their price per unit declines
24. Who is responsible for making the distinction between mislaid - lost and abandoned property
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25. Which brand is generally recognized as the first hotel chain
Publicity is free
They generally manage hotels for a fee
Holiday inn
Make or buy items
26. To whom does the sous chef in a large hotel report
To help keep workers safe
Routine maintenance
Executive chef
It is designed to meet the hotel's sales goal
27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
A la carte
Group market
Service
28. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Publicity is free
Attrition
Empowerment
An outside vendor
29. What is true about an investor in a hotel
FOC
The investor seeks a return on investment (ROI)
Function rooms
Chain
30. What happens in a hotels OPL
Ritz carlton
A family on vacation
Routine maintenance
Laundry is processed
31. What is true about second-tier management companies
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32. Which group of employees will most often initiate the largest number of work orders
Housekeeping
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Preventive maintenance
28
33. What is true about hotel management companies
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Routine maintenance
They generally manage hotels for a fee
Be an effective way to measure progress toward established service standards
34. What is a normal par level in hotel laundry
Upon receiving
A stock issuing company that can own and operate its own hotels
3 times the normal usage
Management contract
35. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
FTC
Eggs and breakfast meat items
ADR x Occupancy Rate= RevPar
36. Which of the following best describes a 'moment of truth'
Franchisors sales and marketing efforts
Laundry is processed
Contribution margin
It influences the guests total perception of a hotel visit
37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Improved overall managment of the hotel
An outside vendor
Daily
Upon receiving
38. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
An outside vendor
Empowerment
28
Waiting for guests to approach staff with specific problems
39. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
$3.20
250
POM
It is a reception that includes the services of complimentary food and/or beverages
40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
They operate hotels for owners but do not use the management company's name as part of the hotels name
50%
Www.tripadvisor.com
3 times the normal usage
41. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
To qualify prospects
Reduced operational costs
Older travelers
The specific brands of products served and serving hours
42. What is true about a marketing plan
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43. Which is the most important market for large convention hotels
The cost is higher than that of dining room service
Empowerment
250
Group market
44. What is the type of dining in which each available menu item is sold for an individual price
At the advertised ending time
The hotels general manager
FOC
A la carte
45. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Make or buy items
Eggs and breakfast meat items
Incandescent bulb
46. What is a per diem
Waiting for guests to approach staff with specific problems
Depreciation
A fixed amount paid for a guests daily travel expense
Ritz carlton
47. What best describes a hotels chief engineer
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48. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
They operate hotels for owners using the management company's trade name as the hotels brand
The buying is based upon predetermined desired inventory levels
The authority to make key decisions
Profits are higher with banquet sales
49. What is the lodging industry term for a hotel that is not part of a franchise group?
Daily
The authority to make key decisions
Independent
2-4% gross revenue
50. In a housekeeping department - What is the role of inspector
They operate hotels for owners using the management company's trade name as the hotels brand
It is designed to meet the hotel's sales goal
$2.25
The ensure guest room cleanliness