Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Terry' refers to guest room amenities that






2. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






3. What is the term describing stealing of small quantities of something over a period of time






4. What is the type of dining in which each available menu item is sold for an individual price






5. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






6. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






7. What is the industry term for an organization that provides travel booking services on the internet






8. What is the lodging industry term for a hotel that is not part of a franchise group?






9. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






10. When would hotel guest be charged a corkage fee






11. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






12. What is the advantage of a CFL






13. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






14. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






15. What is the difference between advertising and publicity






16. In a housekeeping department - What is the role of inspector






17. Managers can seek out service-minded staff by hiring those job applicants who






18. What does Amtrak operate






19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






20. What is the purpose of cold calling






21. The best menus are those developed based upon






22. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






23. Which of the following best describes 'managers reception' in a limited service hotel






24. Which of the following is essential if employees are to effectively resolve guest problems as they occur






25. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






26. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






27. What is a lodging industry term for hotels operating under the same brand name






28. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






29. Which professional recognition is typically granted by a governmental agency






30. A CVB is typically funded by what






31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






32. Which position would be a direct report to a hotels F&B director






33. What is true about a hosted bar






34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






35. What is most likely to happen when many travelers want to visit and stay in an area






36. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






37. What is true about a hotel room that is 'on-change'






38. Which of the following would be considered a user-generated web site

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39. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






40. What is the greatest difference between full service and limited service hotels






41. What is true about second-tier management companies

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42. What is a per diem






43. What happens in a hotels OPL






44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






45. What is true about sanitation concerns in a limited service- hotel






46. What is true about the traditional russian style

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47. For food service buyers when does the ownership exchange of products the have purchased actually take place






48. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






49. what type of activity describes the act of placing an ad in the yellow pages?






50. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?