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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Sorting/washing/drying
Preventive maintenance
$2.25
The food and beverage services offered by the hotel
2. Who has the greatest influence on the overall quality of service provided within a hotel
A stock issuing company that can own and operate its own hotels
It is designed to meet the hotel's sales goal
Line level employees
The hotels general manager
3. Which group would be classified as 'leisure travelers'
Reduced operational costs
250
A family on vacation
Include bath towels - hand towels - and washclothes
4. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Service
Www.tripadvisor.com
Incandescent bulb
5. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Housekeeping
Function rooms
At the advertised ending time
The american hotel and lodging association
6. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Kellogg cereal
Night auditor
To help keep workers safe
The hotel's executive housekeeper in keeping with the hotel policies and procedures
7. What is the advantage of a CFL
Guest preference
Reduced operational costs
Incandescent bulb
The ensure guest room cleanliness
8. Which is an example of a consumer-generated content web site?
$13.53
Www.tripadvisor.com
Identifying guests needs and wants
The ensure guest room cleanliness
9. What is true about a hotel room that is 'on-change'
To qualify prospects
Include bath towels - hand towels - and washclothes
It is vacant and not yet cleaned
A college graduation weekend occurring near a hotel
10. Which method would be least effective for determining guests' needs and wants
By associating performance in providing guest service with employee compensation
Waiting for guests to approach staff with specific problems
A la carte
To help keep workers safe
11. A brand specific frequent guest program is an example of a...
Group market
Flag
Franchisors sales and marketing efforts
It has been intentionally left behind
12. What is the term describing stealing of small quantities of something over a period of time
Service
Pilferage
Deep cleaning
It is designed to meet the hotel's sales goal
13. which factor most influences guest perceptions about their experience at a lodging operation
Value
A hotels occupancy tax
Service
The cost is higher than that of dining room service
14. What is the term used to identify those who purchase the rights to a hotels brand naem
50000
New york
Franchise
A college graduation weekend occurring near a hotel
15. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Deep cleaning
BEO
A hotels occupancy tax
Emergency maintenance
16. What do the initials PM refer to in a hotel maintenance department
GDS
3 times the normal usage
Preventive maintenance
Independent
17. Approximately how many hotels are in operation in the US
Routine maintenance
50000
$2.20
They are not being supervised with a service emphasis
18. For food service buyers when does the ownership exchange of products the have purchased actually take place
Group market
Licensing
Preventive maintenance
Upon receiving
19. What is a normal par level in hotel laundry
Their price per unit declines
Older travelers
Guest preference
3 times the normal usage
20. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Value
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service
21. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Waste disposal costs
POM
It influences the guests total perception of a hotel visit
The host pays for the beverages cosumed by guests
22. Which group of housekeeping employees should receive blood born pathogen training
Sorting/washing/drying
Holiday inn
All housekeeping employees
A college graduation weekend occurring near a hotel
23. What is the lodging industry term for a hotel that is not part of a franchise group?
20%
Purchases of food
Independent
28
24. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
Franchisor
The ratio of different room types in a hotel
A hotels occupancy tax
25. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
When guests bring in their own bottles of alcohol for consumption at a hotel function
They are important for all workers serving food
The buying is based upon predetermined desired inventory levels
Personality type
26. What is true about the traditional russian style
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183
27. What should happen to service procedures after they have been implemented in a hotel
Merchant model
They should be update as guest preferences change over time
Eggs and breakfast meat items
At the advertised ending time
28. Which is an example of a branded breakfast item
Function rooms
Presale activity
Management contract
Kellogg cereal
29. What does a foot candle measure
$13.53
Illumination levels
Package
Maintenance request
30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
3 times the normal usage
Contribution margin
FOC
Franchise
31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Costs increase
Ritz carlton
The specific brands of products served and serving hours
It is a reception that includes the services of complimentary food and/or beverages
32. Which food service activity happens first
Their price per unit declines
Emergency maintenance
Confirm item quantity and quality
ADR x Occupancy Rate= RevPar
33. What is the industry term for an organization that provides travel booking services on the internet
OTA
Flag
It is designed to meet the hotel's sales goal
Preventive maintenance
34. What is true about a hosted bar
They should be update as guest preferences change over time
Trains
The host pays for the beverages cosumed by guests
Emergency maintenance
35. Which of the following best describes a 'moment of truth'
The buying is based upon predetermined desired inventory levels
It influences the guests total perception of a hotel visit
Comp set
Management contract
36. The best menus are those developed based upon
Guest preference
Deep cleaning
Eggs and breakfast meat items
Executive chef
37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
FOC
Daily
Executive chef
They are important for all workers serving food
38. Which brand is generally recognized as the first hotel chain
$2.25
Function rooms
Preventive maintenance
Holiday inn
39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Licensing
Deep cleaning
Ritz carlton
The host pays for the beverages cosumed by guests
40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The investor seeks a return on investment (ROI)
Service
Contribution margin
The ratio of different room types in a hotel
41. what type of activity describes a site tour
FOC
250
Presale activity
Franchise
42. Which of the following represents the correct order of procedures used in cleaning linens and terry products
$1.38
50%
Sorting/washing/drying
The strength of the brand name and the revenue the name will bring to the hotel
43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Older travelers
Depreciation
Housekeeping
Laundry is processed
44. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Function rooms
To qualify prospects
Include bath towels - hand towels - and washclothes
45. What is the one reason a hotel owner might consider hiring a hotel management company
The host pays for the beverages cosumed by guests
A fixed amount paid for a guests daily travel expense
20%
Improved overall managment of the hotel
46. What is the type of dining in which each available menu item is sold for an individual price
Independent
A la carte
The hotels general manager
Be an effective way to measure progress toward established service standards
47. In Which type of booking model are room rates readily viewed on-line by potential guests?
Publicity is free
Your ADR is higher then that of your competitors
Merchant model
Guest preference
48. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
To qualify prospects
Banquet manager
Daily
49. Who usually maintains the washers and ryers placed in a hotels guests laundry
$2.20
An outside vendor
Function rooms
Reduced operational costs
50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Franchisor
50%
Chain