Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about a marketing plan

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2. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Value
To help keep workers safe
It influences the guests total perception of a hotel visit

3. Which of the following represents the correct order of procedures used in cleaning linens and terry products
50%
Sorting/washing/drying
To qualify prospects
3 times the normal usage

4. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
The specific brands of products served and serving hours
The investor seeks a return on investment (ROI)
$2.20
They will have the same quality service expectations

5. What is true about mislaid property
It is vacant and not yet cleaned
Holiday inn
Water pumps
It has been intentionally left behind

6. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Confirm item quantity and quality
Reduced operational costs
250
Effectively answer open-ended questions about hypothetical service situations

7. What is the purpose of an MSDS
To help keep workers safe
Effectively answer open-ended questions about hypothetical service situations
Housekeeping
Waiting for guests to approach staff with specific problems

8. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
All housekeeping employees
Empowerment
Profits are higher with banquet sales
A family on vacation

9. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
The food and beverage services offered by the hotel
$3.20
Sorting/washing/drying
The american hotel and lodging association

10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
When guests bring in their own bottles of alcohol for consumption at a hotel function
Independent
The food and beverage services offered by the hotel
At the advertised ending time

11. What should happen to service procedures after they have been implemented in a hotel
Service
They should be update as guest preferences change over time
An outside vendor
AAHOA

12. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
When resolving hotel operating problems
Banquet manager
Group market
Preventive maintenance

13. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Water pumps
A reunion held for veterans of the vietnam war
Presale activity
Function rooms

14. What is a normal par level in hotel laundry
3 times the normal usage
POM
$73.00
A family on vacation

15. Which group of employees will most often initiate the largest number of work orders
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
A la carte
Housekeeping

16. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
All housekeeping employees
FOC
Presale activity
POM

17. Which is the most important market for large convention hotels
Empowerment
They operate hotels for owners using the management company's trade name as the hotels brand
Group market
They generally manage hotels for a fee

18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
They operate hotels for owners using the management company's trade name as the hotels brand
50%
Management contract
Night auditor

19. What is a REIT
A stock issuing company that can own and operate its own hotels
Waste disposal costs
AAHOA
Guest preference

20. 'Terry' refers to guest room amenities that
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Preventive maintenance
Include bath towels - hand towels - and washclothes
The pool area

21. Which of the following would be considered a user-generated web site

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22. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Purchases of food
Guest preference
Contribution margin
Flag

23. which factor most influences guest perceptions about their experience at a lodging operation
When resolving hotel operating problems
Service
It influences the guests total perception of a hotel visit
Your ADR is higher then that of your competitors

24. Which food service activity happens first
Deep cleaning
Be an effective way to measure progress toward established service standards
Confirm item quantity and quality
It has been intentionally left behind

25. What is true about a hosted bar
Night auditor
$73.00
The number of hotel rooms sold the previous night
The host pays for the beverages cosumed by guests

26. What is the term used to identify those who purchase the rights to a hotels brand naem
Depreciation
Personality type
Franchise
It has been intentionally left behind

27. In a housekeeping department - What is the role of inspector
28
The ensure guest room cleanliness
The pool area
The american hotel and lodging association

28. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Group market
Opaque rate model
They are not being supervised with a service emphasis
It has been intentionally left behind

29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
At the advertised ending time
50000
The food and beverage services offered by the hotel

30. What is true about the traditional russian style

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31. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Chain
$2.25
Eggs and breakfast meat items
Preventive maintenance

32. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
It has been intentionally left behind
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A reunion held for veterans of the vietnam war
Reduced operational costs

33. In regard to quality service - a gal of zero defects can
An outside vendor
It is prepared and cooked at the guests' table
Be an effective way to measure progress toward established service standards
$1.38

34. What does STAR report evaluate
Independent
Franchise
A hotels sales and marketing teams results in relation to those of other hotels
$1.38

35. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
OTA
Purchases of food
Emergency maintenance
A fixed amount paid for a guests daily travel expense

36. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
A hotels occupancy tax
2-4% gross revenue
Depreciation
Management contract

37. What is another lodging term for work-order
Group market
OTA
Maintenance request
Maid

38. Which state is NOT among the 3 largest car rental location states
$73.00
Holiday inn
The number of hotel rooms sold the previous night
New york

39. Which of the following is NOT a demographic factor of a guest
Personality type
Air handlers
GDS
BEO

40. Which group of housekeeping employees should receive blood born pathogen training
Preventive maintenance
The investor seeks a return on investment (ROI)
FTC
All housekeeping employees

41. Who has the greatest influence on the overall quality of service provided within a hotel
It has been intentionally left behind
The person in charge of the hotel's maintenances department
The hotels general manager
POM

42. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Their price per unit declines
Kellogg cereal
28
Eggs and breakfast meat items

43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
They are important for all workers serving food
Depreciation
The cost is higher than that of dining room service
They generally manage hotels for a fee

44. For food service buyers when does the ownership exchange of products the have purchased actually take place
New york
Upon receiving
The american hotel and lodging association
50000

45. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$2.25
OTA
The investor seeks a return on investment (ROI)

46. Which types of food items have labor 'built in' to their prices
Incandescent bulb
The food and beverage services offered by the hotel
At the advertised ending time
Make or buy items

47. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
$2.20
A la carte
It is increasingly viewed by guests a a sign of commitment to quality service
The strength of the brand name and the revenue the name will bring to the hotel

48. Who usually maintains the washers and ryers placed in a hotels guests laundry
Banquet manager
All housekeeping employees
Preventive maintenance
An outside vendor

49. Which housekeeping- related term is not used by professional hoteliers
Www.tripadvisor.com
The food and beverage services offered by the hotel
A hotels sales and marketing teams results in relation to those of other hotels
Maid

50. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Independent
All housekeeping employees
Group market
Line level employees