Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which area would be considered public space in a hotel
A family on vacation
It is a reception that includes the services of complimentary food and/or beverages
The pool area
They are not being supervised with a service emphasis

2. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
50000
The buying is based upon predetermined desired inventory levels
Www.tripadvisor.com
2-4% gross revenue

3. what type of activity describes a site tour
It has been intentionally left behind
They are important for all workers serving food
Maid
Presale activity

4. What is true about the traditional russian style

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5. What is true about an accrual accounting system
The cost is higher than that of dining room service
It matches expenses incurred with revenues generated
Kellogg cereal
Franchisor

6. 'Terry' refers to guest room amenities that
20%
Include bath towels - hand towels - and washclothes
Trains
An outside vendor

7. In a housekeeping department - What is the role of inspector
Older travelers
The ensure guest room cleanliness
The food and beverage services offered by the hotel
Housekeeping

8. Which is an example of a branded breakfast item
Kellogg cereal
Do not clean this room now
When guests bring in their own bottles of alcohol for consumption at a hotel function
Trains

9. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is vacant and not yet cleaned
Ritz carlton
250

10. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Executive chef
Line level employees
Flag

11. Which method would be least effective for determining guests' needs and wants
Management contract
It has been intentionally left behind
A hotels sales and marketing teams results in relation to those of other hotels
Waiting for guests to approach staff with specific problems

12. What best describes a hotels chief engineer

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13. What is true about abandoned property
It has been intentionally left behind
OTA
Independent
FOC

14. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Franchise service director
Flag
Night auditor
$73.00

15. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
An outside vendor
Independent
Preventive maintenance
2-4% gross revenue

16. Which of the following is the formula hoteliers use to calculate RevPar
250
Their price per unit declines
The cost is higher than that of dining room service
ADR x Occupancy Rate= RevPar

17. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The hotels general manager
Eggs and breakfast meat items
Comp set
$2.20

18. What is the approximate number of attendees at the average business meeting
It has been intentionally left behind
25 or fewer
Depreciation
Night auditor

19. What is true about the cost of providing room service meals
They should be update as guest preferences change over time
It has been intentionally left behind
The cost is higher than that of dining room service
Licensing

20. When would hotel guest be charged a corkage fee
Empowerment
Independent
When guests bring in their own bottles of alcohol for consumption at a hotel function
Management contract

21. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Franchisor
When resolving hotel operating problems
The american hotel and lodging association
Your ADR is higher then that of your competitors

22. Which group is more likely to use the services of a travel agent
They will have the same quality service expectations
Older travelers
GDS
Upon receiving

23. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Pilferage
Housekeeping
It has been intentionally left behind

24. The best menus are those developed based upon
Guest preference
Publicity is free
Franchise service director
Empowerment

25. What is the term used to identify those who purchase the rights to a hotels brand naem
They are important for all workers serving food
Water pumps
Do not clean this room now
Franchise

26. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Trains
20%
All housekeeping employees

27. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
3 times the normal usage
AAHOA
A la carte
Licensing

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Franchise service director
Package
A fixed amount paid for a guests daily travel expense
Franchisors sales and marketing efforts

29. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
A fixed amount paid for a guests daily travel expense
Publicity is free
Package

30. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Purchases of food
Line level employees
Opaque rate model
GDS

31. Who is responsible for making the distinction between mislaid - lost and abandoned property

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32. What is true about first tier management companies

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33. What is most likely to happen when many travelers want to visit and stay in an area
Franchise
Waste disposal costs
Room rates and the number of operating hotel properties will increase
2-4% gross revenue

34. What is true about transient travelers
They should be update as guest preferences change over time
Eggs and breakfast meat items
A hotels sales and marketing teams results in relation to those of other hotels
They are individual travelers

35. What is true about sanitation concerns in a limited service- hotel
The person in charge of the hotel's maintenances department
Purchases of food
They are important for all workers serving food
Executive chef

36. Which professional recognition is typically granted by a governmental agency
By associating performance in providing guest service with employee compensation
Www.tripadvisor.com
Licensing
Do not clean this room now

37. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
It is a reception that includes the services of complimentary food and/or beverages
The food and beverage services offered by the hotel
At the advertised ending time
Management contract

38. What is a per diem
The american hotel and lodging association
The pool area
A fixed amount paid for a guests daily travel expense
Water pumps

39. Which is true about a hotels commitment to green practices
The specific brands of products served and serving hours
Eggs and breakfast meat items
It is increasingly viewed by guests a a sign of commitment to quality service
The number of hotel rooms sold the previous night

40. Which brand is generally recognized as the first hotel chain
Line level employees
$2.20
Holiday inn
Merchant model

41. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
$3.20
Service
Improved overall managment of the hotel
250

42. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
GDS
They should be update as guest preferences change over time
Sorting/washing/drying

43. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
To qualify prospects
Waste disposal costs
Emergency maintenance

44. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The ensure guest room cleanliness
Night auditor
AAHOA
Function rooms

45. what type of activity describes the act of placing an ad in the yellow pages?
French
Marketing activity
Effectively answer open-ended questions about hypothetical service situations
Purchases of food

46. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
GDS
Executive chef
Presale activity

47. What is the industry term for an organization that provides travel booking services on the internet
OTA
It is prepared and cooked at the guests' table
$2.25
20%

48. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
At the advertised ending time
They will have the same quality service expectations
The authority to make key decisions
Guest preference

49. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Ritz carlton
$3.20
Line level employees
POM

50. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
When resolving hotel operating problems
It matches expenses incurred with revenues generated
Trains