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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






2. What is true about mislaid property






3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






4. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






5. from what language does the kitchen term 'mise en place' originate






6. Which brand is generally recognized as the first hotel chain






7. When would hotel guest be charged a corkage fee






8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






9. Which of the following is most essential to providing good service






10. What is true about an accrual accounting system






11. Who usually maintains the washers and ryers placed in a hotels guests laundry






12. What is true about the traditional russian style

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13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






14. 'Terry' refers to guest room amenities that






15. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






16. What do the initials PM refer to in a hotel maintenance department






17. The best menus are those developed based upon






18. What is the term used to identify those who sell the rights to use a hotels brand name






19. What is true about sanitation concerns in a limited service- hotel






20. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






21. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






22. Which types of food items have labor 'built in' to their prices






23. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






25. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






26. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






27. Which of the following is the formula hoteliers use to calculate RevPar






28. Which group of housekeeping employees should receive blood born pathogen training






29. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






30. What is the approximate number of attendees at the average business meeting






31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






32. Which of the following best describes 'managers reception' in a limited service hotel






33. To whom does the sous chef in a large hotel report






34. How can guest service best be integrated with employee reward systems






35. Which is true about a hotels commitment to green practices






36. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






37. What does a foot candle measure






38. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






39. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






40. What is another lodging industry term for a specific hotel brand name






41. What is the one reason a hotel owner might consider hiring a hotel management company






42. Which of the following would be considered a user-generated web site

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43. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






44. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






45. What is true about hotel management companies






46. What does STAR report evaluate






47. What is true about food served in the traditional french style

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48. When can a cross-functional team be an effective operatiional tool in a hotel






49. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






50. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible







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Can you answer 50 questions in 15 minutes?


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