Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about hotel management companies
A reunion held for veterans of the vietnam war
25 or fewer
A family on vacation
They generally manage hotels for a fee

2. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Chain
The pool area
FOC

3. Which group is more likely to use the services of a travel agent
Daily
Marketing activity
Older travelers
$1.38

4. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
It is vacant and not yet cleaned
28
To help keep workers safe

5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
It is prepared and cooked at the guests' table
A la carte
They should be update as guest preferences change over time
POM

6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Chain
Banquet manager
$13.53
GDS

7. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Include bath towels - hand towels - and washclothes
Line level employees
Guest preference

8. What is a lodging industry term for hotels operating under the same brand name
The american hotel and lodging association
20%
Package
Chain

9. Which group of housekeeping employees should receive blood born pathogen training
FTC
$2.20
At the advertised ending time
All housekeeping employees

10. What best describes a hotels chief engineer

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11. Which is an example of a branded breakfast item
Kellogg cereal
Make or buy items
They operate hotels for owners but do not use the management company's name as part of the hotels name
Profits are higher with banquet sales

12. What is the industry term for an organization that provides travel booking services on the internet
The specific brands of products served and serving hours
Air handlers
OTA
Opaque rate model

13. Which of the following is a demand generator
The ratio of different room types in a hotel
Purchases of food
POM
A college graduation weekend occurring near a hotel

14. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
A web site that allows a hotel's guests to post reviews of their previous stays
FTC
Service

15. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Contribution margin
To qualify prospects
A reunion held for veterans of the vietnam war
They operate hotels for owners using the management company's trade name as the hotels brand

16. Who has the greatest influence on the overall quality of service provided within a hotel
Personality type
The hotels general manager
25 or fewer
It is designed to meet the hotel's sales goal

17. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Older travelers
A la carte
The ratio of different room types in a hotel

18. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Pilferage
It has been intentionally left behind
They are not being supervised with a service emphasis
The elimination of insects - rodents and scavenging animals

19. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
A family on vacation
The american hotel and lodging association
Chain
The cost is higher than that of dining room service

20. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
They are individual travelers
The buying is based upon predetermined desired inventory levels
Function rooms
A family on vacation

21. To whom does the sous chef in a large hotel report
Www.tripadvisor.com
Executive chef
GDS
New york

22. What is true about food served in the traditional french style

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23. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Waste disposal costs
Waiting for guests to approach staff with specific problems
Make or buy items
AAHOA

24. What is a REIT
A stock issuing company that can own and operate its own hotels
French
They operate hotels for owners using the management company's trade name as the hotels brand
GDS

25. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
ADR x Occupancy Rate= RevPar
Ritz carlton
The ratio of different room types in a hotel

26. What is a per diem
The ensure guest room cleanliness
A fixed amount paid for a guests daily travel expense
Franchise
French

27. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Sorting/washing/drying
POM
Profits are higher with banquet sales
$2.20

28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
ADR x Occupancy Rate= RevPar
BEO
Night auditor
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

29. How can guest service best be integrated with employee reward systems
Merchant model
The host pays for the beverages cosumed by guests
By associating performance in providing guest service with employee compensation
$2.20

30. Which state is NOT among the 3 largest car rental location states
Emergency maintenance
Service
Incandescent bulb
New york

31. Which factor has the most impact on the number of guests who will be served in a limited service hotel
POM
FOC
The number of hotel rooms sold the previous night
By associating performance in providing guest service with employee compensation

32. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
To qualify prospects
The cost is higher than that of dining room service
Banquet manager
Night auditor

33. Which of the following is the formula hoteliers use to calculate RevPar
French
ADR x Occupancy Rate= RevPar
A stock issuing company that can own and operate its own hotels
Contribution margin

34. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Make or buy items
The investor seeks a return on investment (ROI)
French

35. Approximately how many hotels are in operation in the US
50000
They are important for all workers serving food
AAHOA
An outside vendor

36. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Preventive maintenance
BEO
Incandescent bulb

37. What is the approximate number of attendees at the average business meeting
A fixed amount paid for a guests daily travel expense
Banquet manager
25 or fewer
A hotels occupancy tax

38. What is true about transient travelers
Function rooms
New york
POM
They are individual travelers

39. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
$2.20
Waste disposal costs
Comp set
They are individual travelers

40. What is the difference between advertising and publicity
Publicity is free
The ratio of different room types in a hotel
25 or fewer
An outside vendor

41. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Confirm item quantity and quality
$1.38
New york
Incandescent bulb

42. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Merchant model
Sorting/washing/drying
A fixed amount paid for a guests daily travel expense
Line level employees

43. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Maintenance request
A stock issuing company that can own and operate its own hotels
Laundry is processed

44. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Reduced operational costs
The authority to make key decisions
Water pumps
Eggs and breakfast meat items

45. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
They will have the same quality service expectations
Package
3 times the normal usage
Daily

46. What is true about the cost of providing room service meals
Their price per unit declines
Housekeeping
The cost is higher than that of dining room service
28

47. What is the advantage of a CFL
Licensing
Presale activity
Include bath towels - hand towels - and washclothes
Reduced operational costs

48. Which is true about a hotels commitment to green practices
Empowerment
Emergency maintenance
It is increasingly viewed by guests a a sign of commitment to quality service
By associating performance in providing guest service with employee compensation

49. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Reduced operational costs
ADR x Occupancy Rate= RevPar
Line level employees
OTA

50. Which is an example of a consumer-generated content web site?
Incandescent bulb
Presale activity
Line level employees
Www.tripadvisor.com