Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
$13.53
Group market
The strength of the brand name and the revenue the name will bring to the hotel
Holiday inn

2. What is the purpose of cold calling
Incandescent bulb
To qualify prospects
ADR x Occupancy Rate= RevPar
They operate hotels for owners using the management company's trade name as the hotels brand

3. What does STAR report evaluate
Confirm item quantity and quality
A hotels sales and marketing teams results in relation to those of other hotels
20%
Reduced operational costs

4. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

5. For Which item below would a 'replace as needed' program be best
Water pumps
They are important for all workers serving food
GDS
A college graduation weekend occurring near a hotel

6. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Preventive maintenance
Illumination levels
Purchases of food
Function rooms

7. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Preventive maintenance
It is prepared and cooked at the guests' table
A stock issuing company that can own and operate its own hotels
Routine maintenance

8. Which is the most important market for large convention hotels
Group market
Include bath towels - hand towels - and washclothes
Depreciation
Maintenance request

9. Which of the following best describes 'managers reception' in a limited service hotel
Incandescent bulb
It is a reception that includes the services of complimentary food and/or beverages
Group market
Air handlers

10. Which housekeeping- related term is not used by professional hoteliers
Maid
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is prepared and cooked at the guests' table
The strength of the brand name and the revenue the name will bring to the hotel

11. Which of the following is the formula hoteliers use to calculate RevPar
Do not clean this room now
ADR x Occupancy Rate= RevPar
The pool area
By associating performance in providing guest service with employee compensation

12. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
The strength of the brand name and the revenue the name will bring to the hotel
Purchases of food
50%

13. Which of the following best describes a 'moment of truth'
A web site that allows a hotel's guests to post reviews of their previous stays
20%
It influences the guests total perception of a hotel visit
The hotels general manager

14. What is true about the cost of providing room service meals
Preventive maintenance
The specific brands of products served and serving hours
The cost is higher than that of dining room service
Management contract

15. For food service buyers when does the ownership exchange of products the have purchased actually take place
Confirm item quantity and quality
Upon receiving
Their price per unit declines
25 or fewer

16. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Profits are higher with banquet sales
Franchise service director

17. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Costs increase
The host pays for the beverages cosumed by guests
A hotels sales and marketing teams results in relation to those of other hotels

18. What is true about sanitation concerns in a limited service- hotel
Value
New york
Preventive maintenance
They are important for all workers serving food

19. What does a foot candle measure
The host pays for the beverages cosumed by guests
ADR x Occupancy Rate= RevPar
A web site that allows a hotel's guests to post reviews of their previous stays
Illumination levels

20. What is the one reason a hotel owner might consider hiring a hotel management company
Franchisors sales and marketing efforts
Improved overall managment of the hotel
It matches expenses incurred with revenues generated
Trains

21. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Franchise
Marketing activity
Management contract
Preventive maintenance

22. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Deep cleaning
A stock issuing company that can own and operate its own hotels
FOC
When resolving hotel operating problems

23. What happens to a hotel's POM costs as a hotel ages
Function rooms
Independent
Costs increase
3 times the normal usage

24. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Eggs and breakfast meat items
Profits are higher with banquet sales
A stock issuing company that can own and operate its own hotels

25. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Franchisors sales and marketing efforts
Attrition
POM
Emergency maintenance

26. Which is an example of a branded breakfast item
A stock issuing company that can own and operate its own hotels
FOC
Kellogg cereal
Management contract

27. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
The specific brands of products served and serving hours
Purchases of food
French

28. What is the greatest difference between full service and limited service hotels
Chain
The hotels general manager
The food and beverage services offered by the hotel
Www.tripadvisor.com

29. What is the lodging industry term for a hotel that is not part of a franchise group?
It is a reception that includes the services of complimentary food and/or beverages
French
Group market
Independent

30. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Merchant model
They should be update as guest preferences change over time
At the advertised ending time

31. What is the approximate number of attendees at the average business meeting
$13.53
The host pays for the beverages cosumed by guests
25 or fewer
A hotels sales and marketing teams results in relation to those of other hotels

32. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Make or buy items
Preventive maintenance
They are important for all workers serving food
50%

33. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
An outside vendor
Include bath towels - hand towels - and washclothes
$73.00

35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
$2.20
A la carte
Be an effective way to measure progress toward established service standards

36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The elimination of insects - rodents and scavenging animals
Do not clean this room now
When guests bring in their own bottles of alcohol for consumption at a hotel function
Upon receiving

37. which factor most influences guest perceptions about their experience at a lodging operation
Service
A la carte
Water pumps
A college graduation weekend occurring near a hotel

38. What is a REIT
The food and beverage services offered by the hotel
Group market
A stock issuing company that can own and operate its own hotels
When guests bring in their own bottles of alcohol for consumption at a hotel function

39. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Deep cleaning
Chain
Franchise
The authority to make key decisions

40. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
A hotels occupancy tax
GDS
They generally manage hotels for a fee
Holiday inn

41. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
The host pays for the beverages cosumed by guests
Incandescent bulb
Night auditor
Sorting/washing/drying

42. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
It is increasingly viewed by guests a a sign of commitment to quality service
It influences the guests total perception of a hotel visit
They generally manage hotels for a fee

43. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

44. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

45. What is the industry term for an organization that provides travel booking services on the internet
The american hotel and lodging association
OTA
It has been intentionally left behind
Trains

46. Who usually maintains the washers and dryers placed in a hotel's guest laundry
They operate hotels for owners using the management company's trade name as the hotels brand
20%
French
An outside vendor

47. Which method would be least effective for determining guests' needs and wants
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Comp set
Waiting for guests to approach staff with specific problems
Flag

48. What happens in a hotels OPL
The host pays for the beverages cosumed by guests
The elimination of insects - rodents and scavenging animals
Laundry is processed
The ratio of different room types in a hotel

49. Which is true about a hotels commitment to green practices
ADR x Occupancy Rate= RevPar
It is increasingly viewed by guests a a sign of commitment to quality service
Reduced operational costs
A reunion held for veterans of the vietnam war

50. What is the term describing stealing of small quantities of something over a period of time
Costs increase
Pilferage
Depreciation
Merchant model

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Lodging Operations 101

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests