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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term for a hotel that is not part of a franchise group?






2. What is true about food served in the traditional french style

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3. What do the initials PM refer to in a hotel maintenance department






4. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






5. Which group would be classified as 'leisure travelers'






6. A CVB is typically funded by what






7. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






8. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






9. What should happen to service procedures after they have been implemented in a hotel






10. 'Terry' refers to guest room amenities that






11. In the lodging industry - What is the meaning of the term room mix






12. What is a per diem






13. What is true about mislaid property






14. What is true about second-tier management companies

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15. What is most likely to happen when many travelers want to visit and stay in an area






16. To whom does the sous chef in a large hotel report






17. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






18. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






19. Which of the following is the formula hoteliers use to calculate RevPar






20. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






22. What does a foot candle measure






23. For food service buyers when does the ownership exchange of products the have purchased actually take place






24. In a housekeeping department - What is the role of inspector






25. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






26. Which food service activity happens first






27. For Which item below would a 'replace as needed' program be best






28. Which types of food items have labor 'built in' to their prices






29. from what language does the kitchen term 'mise en place' originate






30. Who usually maintains the washers and dryers placed in a hotel's guest laundry






31. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






32. What best describes a hotels chief engineer

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33. Which is true about a hotels commitment to green practices






34. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






35. What is the term describing stealing of small quantities of something over a period of time






36. Which brand is generally recognized as the first hotel chain






37. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






38. What is true about a marketing plan

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39. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






40. What happens in a hotels OPL






41. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






42. A brand specific frequent guest program is an example of a...






43. What is true about abandoned property






44. What is the purpose of cold calling






45. What is true about abandoned property






46. What is true about a hosted bar






47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






48. What is the type of dining in which each available menu item is sold for an individual price






49. Who usually maintains the washers and ryers placed in a hotels guests laundry






50. What is true about a hotel room that is 'on-change'







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