Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A CVB is typically funded by what
Waiting for guests to approach staff with specific problems
A hotels occupancy tax
Licensing
The cost is higher than that of dining room service

2. What is the purpose of an MSDS
A college graduation weekend occurring near a hotel
To help keep workers safe
250
They operate hotels for owners but do not use the management company's name as part of the hotels name

3. Who is responsible for making the distinction between mislaid - lost and abandoned property

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4. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
It is designed to meet the hotel's sales goal
The american hotel and lodging association
Deep cleaning
20%

5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
28
A la carte
The person in charge of the hotel's maintenances department

6. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Improved overall managment of the hotel
Publicity is free
Franchisors sales and marketing efforts

7. What is true about hotel management companies
Night auditor
Opaque rate model
They generally manage hotels for a fee
The hotels general manager

8. For Which item below would a 'replace as needed' program be best
Water pumps
It is a reception that includes the services of complimentary food and/or beverages
They should be update as guest preferences change over time
At the advertised ending time

9. What is the term used to identify those who purchase the rights to a hotels brand naem
A web site that allows a hotel's guests to post reviews of their previous stays
Licensing
Franchise service director
Franchise

10. What is true about abandoned property
To qualify prospects
It has been intentionally left behind
By associating performance in providing guest service with employee compensation
Guest preference

11. The best menus are those developed based upon
Guest preference
Their price per unit declines
It influences the guests total perception of a hotel visit
The investor seeks a return on investment (ROI)

12. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
25 or fewer
Routine maintenance
Banquet manager
Trains

13. Which group is more likely to use the services of a travel agent
$13.53
Sorting/washing/drying
Older travelers
Effectively answer open-ended questions about hypothetical service situations

14. What is most likely to happen when many travelers want to visit and stay in an area
A hotels sales and marketing teams results in relation to those of other hotels
The strength of the brand name and the revenue the name will bring to the hotel
Room rates and the number of operating hotel properties will increase
A family on vacation

15. What is the advantage of a CFL
Value
Reduced operational costs
Personality type
It is a reception that includes the services of complimentary food and/or beverages

16. What does STAR report evaluate
Daily
A hotels sales and marketing teams results in relation to those of other hotels
GDS
Licensing

17. To whom does the sous chef in a large hotel report
Executive chef
Waiting for guests to approach staff with specific problems
Franchise
Their price per unit declines

18. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
The ensure guest room cleanliness
Www.tripadvisor.com
FTC

19. What is the lodging industry term for a hotel that is not part of a franchise group?
Upon receiving
The buying is based upon predetermined desired inventory levels
Independent
They will have the same quality service expectations

20. What is true about a marketing plan

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21. What is true about food served in the traditional french style

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22. What is the type of dining in which each available menu item is sold for an individual price
A la carte
GDS
They should be update as guest preferences change over time
$1.38

23. Which state is NOT among the 3 largest car rental location states
28
French
New york
Comp set

24. Which food service activity happens first
Confirm item quantity and quality
It is prepared and cooked at the guests' table
It matches expenses incurred with revenues generated
BEO

25. Which of the following best describes a 'moment of truth'
Water pumps
Emergency maintenance
It influences the guests total perception of a hotel visit
Their price per unit declines

26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
25 or fewer
Marketing activity
FOC
Line level employees

27. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Publicity is free
It has been intentionally left behind
Service
Profits are higher with banquet sales

28. What is a lodging industry term for hotels operating under the same brand name
Chain
Attrition
They should be update as guest preferences change over time
Laundry is processed

29. What is the term describing stealing of small quantities of something over a period of time
When guests bring in their own bottles of alcohol for consumption at a hotel function
Pilferage
Room rates and the number of operating hotel properties will increase
Management contract

30. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
GDS
Do not clean this room now
To help keep workers safe

31. What is the difference between advertising and publicity
Include bath towels - hand towels - and washclothes
They should be update as guest preferences change over time
Depreciation
Publicity is free

32. Which group of employees will most often initiate the largest number of work orders
Routine maintenance
Trains
Housekeeping
Maintenance request

33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
The buying is based upon predetermined desired inventory levels
The strength of the brand name and the revenue the name will bring to the hotel
Laundry is processed

34. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Banquet manager
It is a reception that includes the services of complimentary food and/or beverages
Reduced operational costs
The number of hotel rooms sold the previous night

35. What is true about sanitation concerns in a limited service- hotel
It is prepared and cooked at the guests' table
Contribution margin
They are important for all workers serving food
Daily

36. In a housekeeping department - What is the role of inspector
The authority to make key decisions
50%
The ensure guest room cleanliness
28

37. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Do not clean this room now
$3.20
Package

38. which factor most influences guest perceptions about their experience at a lodging operation
Service
The specific brands of products served and serving hours
Confirm item quantity and quality
Daily

39. 'Terry' refers to guest room amenities that
Water pumps
Guest preference
Include bath towels - hand towels - and washclothes
Waste disposal costs

40. What does a foot candle measure
Presale activity
Illumination levels
Flag
Kellogg cereal

41. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
The american hotel and lodging association
Water pumps
It influences the guests total perception of a hotel visit

42. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
AAHOA
Air handlers
A la carte
To help keep workers safe

43. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
They operate hotels for owners using the management company's trade name as the hotels brand
At the advertised ending time
A stock issuing company that can own and operate its own hotels
Package

44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
GDS
Incandescent bulb
The food and beverage services offered by the hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures

45. What is true about second-tier management companies

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46. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Waiting for guests to approach staff with specific problems
Publicity is free
Franchisors sales and marketing efforts

47. Which of the following best describes 'managers reception' in a limited service hotel
Function rooms
It is a reception that includes the services of complimentary food and/or beverages
Franchisors sales and marketing efforts
Do not clean this room now

48. Which group of housekeeping employees should receive blood born pathogen training
Your ADR is higher then that of your competitors
All housekeeping employees
Maintenance request
To help keep workers safe

49. What is another lodging term for work-order
Comp set
Function rooms
Maintenance request
Do not clean this room now

50. What happens to a hotel's POM costs as a hotel ages
Costs increase
Include bath towels - hand towels - and washclothes
Be an effective way to measure progress toward established service standards
Water pumps