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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






2. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






3. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






4. Which is an example of a branded breakfast item






5. Which types of food items have labor 'built in' to their prices






6. which factor most influences guest perceptions about their experience at a lodging operation






7. What is a normal par level in hotel laundry






8. For food service buyers when does the ownership exchange of products the have purchased actually take place






9. Which housekeeping- related term is not used by professional hoteliers






10. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






11. Which group of housekeeping employees should receive blood born pathogen training






12. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






13. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






15. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






16. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






17. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






18. Which of the following would be considered a user-generated web site

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19. What is true about a marketing plan

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20. Which group of employees will most often initiate the largest number of work orders






21. What is the greatest difference between full service and limited service hotels






22. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






23. What is the term used to identify those who sell the rights to use a hotels brand name






24. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






25. What is a REIT






26. What is another lodging term for work-order






27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






28. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






29. Which is true about a hotels commitment to green practices






30. Which of the following is NOT a demographic factor of a guest






31. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






32. How can guest service best be integrated with employee reward systems






33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






34. What is true about mislaid property






35. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






36. What is another lodging industry term for a specific hotel brand name






37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






38. What is the most important reason for properly maintaining trash removal areas






39. Who has the greatest influence on the overall quality of service provided within a hotel






40. Which state is NOT among the 3 largest car rental location states






41. What is true about first tier management companies

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42. What is true about a hosted bar






43. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






44. Which food service activity happens first






45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






46. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






47. Which is the most important market for large convention hotels






48. What does a foot candle measure






49. what type of activity describes a site tour






50. What happens to the unit price of food service items as the number of those items purchased increases






Can you answer 50 questions in 15 minutes?



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