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Test your basic knowledge |
Lodging Operations 101
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What do the initials PM refer to in a hotel maintenance department
$1.38
Franchise service director
Preventive maintenance
Marketing activity
2. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Be an effective way to measure progress toward established service standards
An outside vendor
Preventive maintenance
$2.20
3. Which of the following is most essential to providing good service
Your ADR is higher then that of your competitors
28
Pilferage
Identifying guests needs and wants
4. Which of the following is NOT a demographic factor of a guest
Personality type
Eggs and breakfast meat items
The food and beverage services offered by the hotel
Do not clean this room now
5. What is the term used to identify those who sell the rights to use a hotels brand name
$2.25
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Pilferage
Franchisor
6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
50000
A reunion held for veterans of the vietnam war
20%
Flag
7. what type of activity describes a site tour
It has been intentionally left behind
To help keep workers safe
Presale activity
It matches expenses incurred with revenues generated
8. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Do not clean this room now
Function rooms
Depreciation
9. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
An outside vendor
It influences the guests total perception of a hotel visit
Waste disposal costs
10. How can guest service best be integrated with employee reward systems
25 or fewer
Value
By associating performance in providing guest service with employee compensation
A la carte
11. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Maintenance request
Sorting/washing/drying
Function rooms
12. Which is an example of a branded breakfast item
Air handlers
Waste disposal costs
GDS
Kellogg cereal
13. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
20%
Upon receiving
Www.tripadvisor.com
$1.38
14. What is the difference between advertising and publicity
Publicity is free
They operate hotels for owners using the management company's trade name as the hotels brand
Franchisor
Routine maintenance
15. What is a lodging industry term for hotels operating under the same brand name
Group market
Chain
When resolving hotel operating problems
Maintenance request
16. What is true about abandoned property
It has been intentionally left behind
$2.20
50%
Housekeeping
17. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
A college graduation weekend occurring near a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
$3.20
FOC
18. What happens to the unit price of food service items as the number of those items purchased increases
They should be update as guest preferences change over time
Their price per unit declines
Profits are higher with banquet sales
Presale activity
19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
To qualify prospects
The food and beverage services offered by the hotel
It matches expenses incurred with revenues generated
Daily
20. What is a normal par level in hotel laundry
Franchise
3 times the normal usage
Do not clean this room now
They operate hotels for owners but do not use the management company's name as part of the hotels name
21. What happens to a hotel's POM costs as a hotel ages
$2.25
The specific brands of products served and serving hours
It has been intentionally left behind
Costs increase
22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
$1.38
All housekeeping employees
250
23. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Licensing
Depreciation
All housekeeping employees
50000
24. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Package
It has been intentionally left behind
It is a reception that includes the services of complimentary food and/or beverages
Comp set
25. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
It has been intentionally left behind
$2.25
Independent
Identifying guests needs and wants
26. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
To qualify prospects
$3.20
Improved overall managment of the hotel
27. What is the industry term for an organization that provides travel booking services on the internet
Executive chef
They should be update as guest preferences change over time
New york
OTA
28. What is true about second-tier management companies
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29. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
An outside vendor
The pool area
The strength of the brand name and the revenue the name will bring to the hotel
Include bath towels - hand towels - and washclothes
30. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Function rooms
Attrition
They will have the same quality service expectations
FTC
31. What is a per diem
A college graduation weekend occurring near a hotel
A fixed amount paid for a guests daily travel expense
The cost is higher than that of dining room service
Older travelers
32. In Which type of booking model are room rates readily viewed on-line by potential guests?
FOC
Make or buy items
Emergency maintenance
Merchant model
33. To whom does the sous chef in a large hotel report
Executive chef
OTA
The cost is higher than that of dining room service
2-4% gross revenue
34. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
Illumination levels
The cost is higher than that of dining room service
Older travelers
35. What is another lodging industry term for a specific hotel brand name
At the advertised ending time
AAHOA
Franchisors sales and marketing efforts
Flag
36. Which of the following best describes 'managers reception' in a limited service hotel
Empowerment
$1.38
It is a reception that includes the services of complimentary food and/or beverages
250
37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
A college graduation weekend occurring near a hotel
Pilferage
Depreciation
Deep cleaning
38. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Licensing
Franchisor
Package
It has been intentionally left behind
39. What is true about food served in the traditional french style
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40. What is the approximate number of attendees at the average business meeting
Maintenance request
2-4% gross revenue
Emergency maintenance
25 or fewer
41. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
To help keep workers safe
Merchant model
Preventive maintenance
42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The american hotel and lodging association
Preventive maintenance
ADR x Occupancy Rate= RevPar
Management contract
43. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Trains
The authority to make key decisions
Housekeeping
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
44. Which of the following best describes a 'moment of truth'
Air handlers
They should be update as guest preferences change over time
Trains
It influences the guests total perception of a hotel visit
45. What best describes a hotels chief engineer
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46. What is true about a marketing plan
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47. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Pilferage
Franchise service director
Incandescent bulb
The american hotel and lodging association
48. What is true about hotel management companies
Kellogg cereal
To qualify prospects
They generally manage hotels for a fee
Needles left by intravenous drug users
49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Sorting/washing/drying
Presale activity
The buying is based upon predetermined desired inventory levels
2-4% gross revenue
50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Needles left by intravenous drug users
It is prepared and cooked at the guests' table
Value
They operate hotels for owners but do not use the management company's name as part of the hotels name
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