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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. from what language does the kitchen term 'mise en place' originate
French
$73.00
Line level employees
Independent
2. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
The host pays for the beverages cosumed by guests
Needles left by intravenous drug users
Routine maintenance
Chain
3. What does STAR report evaluate
The food and beverage services offered by the hotel
50000
Franchise
A hotels sales and marketing teams results in relation to those of other hotels
4. What is another lodging industry term for a specific hotel brand name
Value
Flag
$3.20
The person in charge of the hotel's maintenances department
5. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Value
28
50000
Package
6. Which is the most important market for large convention hotels
It has been intentionally left behind
By associating performance in providing guest service with employee compensation
250
Group market
7. Which is an example of a branded breakfast item
It has been intentionally left behind
The investor seeks a return on investment (ROI)
Kellogg cereal
POM
8. What is a REIT
A stock issuing company that can own and operate its own hotels
French
The strength of the brand name and the revenue the name will bring to the hotel
A hotels occupancy tax
9. What happens to a hotel's POM costs as a hotel ages
Banquet manager
Holiday inn
The specific brands of products served and serving hours
Costs increase
10. Which of the following is most essential to providing good service
Identifying guests needs and wants
The investor seeks a return on investment (ROI)
50000
Preventive maintenance
11. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
20%
Preventive maintenance
FTC
AAHOA
12. What is the term describing stealing of small quantities of something over a period of time
Maid
Executive chef
A stock issuing company that can own and operate its own hotels
Pilferage
13. For food service buyers when does the ownership exchange of products the have purchased actually take place
3 times the normal usage
Publicity is free
Upon receiving
Holiday inn
14. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Be an effective way to measure progress toward established service standards
The elimination of insects - rodents and scavenging animals
Flag
Purchases of food
15. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Night auditor
It is prepared and cooked at the guests' table
Management contract
250
16. What is the purpose of an MSDS
Franchise service director
Be an effective way to measure progress toward established service standards
To help keep workers safe
Air handlers
17. What happens to the unit price of food service items as the number of those items purchased increases
Do not clean this room now
The food and beverage services offered by the hotel
Their price per unit declines
3 times the normal usage
18. Managers can seek out service-minded staff by hiring those job applicants who
Flag
Contribution margin
Effectively answer open-ended questions about hypothetical service situations
Personality type
19. In a housekeeping department - What is the role of inspector
Guest preference
Flag
Air handlers
The ensure guest room cleanliness
20. What does a foot candle measure
Comp set
Profits are higher with banquet sales
Make or buy items
Illumination levels
21. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The buying is based upon predetermined desired inventory levels
Personality type
Kellogg cereal
The number of hotel rooms sold the previous night
22. Which position would be a direct report to a hotels F&B director
Banquet manager
Older travelers
Franchise service director
The person in charge of the hotel's maintenances department
23. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
A college graduation weekend occurring near a hotel
Group market
The investor seeks a return on investment (ROI)
24. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Flag
Ritz carlton
The authority to make key decisions
25. Which types of food items have labor 'built in' to their prices
Needles left by intravenous drug users
Make or buy items
Older travelers
The food and beverage services offered by the hotel
26. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Air handlers
It has been intentionally left behind
Upon receiving
27. Which state is NOT among the 3 largest car rental location states
They operate hotels for owners but do not use the management company's name as part of the hotels name
The american hotel and lodging association
20%
New york
28. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
It is designed to meet the hotel's sales goal
French
The ratio of different room types in a hotel
Profits are higher with banquet sales
29. What is true about a marketing plan
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30. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
It is prepared and cooked at the guests' table
The specific brands of products served and serving hours
Identifying guests needs and wants
The hotels general manager
31. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Waiting for guests to approach staff with specific problems
Air handlers
$73.00
$1.38
32. What is true about the cost of providing room service meals
They will have the same quality service expectations
The cost is higher than that of dining room service
Be an effective way to measure progress toward established service standards
Attrition
33. What should happen to service procedures after they have been implemented in a hotel
The elimination of insects - rodents and scavenging animals
Kellogg cereal
They should be update as guest preferences change over time
The hotel's executive housekeeper in keeping with the hotel policies and procedures
34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Banquet manager
2-4% gross revenue
Comp set
Incandescent bulb
35. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
It is vacant and not yet cleaned
Www.tripadvisor.com
Package
Confirm item quantity and quality
36. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
Ritz carlton
Guest preference
The ensure guest room cleanliness
37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
25 or fewer
Daily
Upon receiving
Contribution margin
38. What best describes a hotels chief engineer
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39. What is true about hotel management companies
Incandescent bulb
Preventive maintenance
They generally manage hotels for a fee
Daily
40. Which food service activity happens first
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Laundry is processed
Confirm item quantity and quality
$2.25
41. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
The elimination of insects - rodents and scavenging animals
Needles left by intravenous drug users
It is designed to meet the hotel's sales goal
42. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
It is designed to meet the hotel's sales goal
They are not being supervised with a service emphasis
$3.20
GDS
43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The buying is based upon predetermined desired inventory levels
Opaque rate model
It is prepared and cooked at the guests' table
They are not being supervised with a service emphasis
44. What is the term used to identify those who sell the rights to use a hotels brand name
50%
Franchisor
The elimination of insects - rodents and scavenging animals
Illumination levels
45. In the lodging industry - What is the meaning of the term room mix
Your ADR is higher then that of your competitors
The ratio of different room types in a hotel
Franchisors sales and marketing efforts
At the advertised ending time
46. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Pilferage
A hotels occupancy tax
Personality type
$3.20
47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
$1.38
POM
All housekeeping employees
They are important for all workers serving food
48. Which housekeeping- related term is not used by professional hoteliers
Effectively answer open-ended questions about hypothetical service situations
Their price per unit declines
Marketing activity
Maid
49. What is a per diem
A fixed amount paid for a guests daily travel expense
Contribution margin
Attrition
Needles left by intravenous drug users
50. Which brand is generally recognized as the first hotel chain
2-4% gross revenue
Holiday inn
An outside vendor
A fixed amount paid for a guests daily travel expense
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