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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
It is designed to meet the hotel's sales goal
Franchise service director
It has been intentionally left behind
Package
2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Attrition
Marketing activity
New york
3. which factor most influences guest perceptions about their experience at a lodging operation
Service
Management contract
Franchisor
Line level employees
4. What does Amtrak operate
Effectively answer open-ended questions about hypothetical service situations
A web site that allows a hotel's guests to post reviews of their previous stays
Night auditor
Trains
5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Eggs and breakfast meat items
Chain
50%
The strength of the brand name and the revenue the name will bring to the hotel
6. What is true about the traditional russian style
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7. When would hotel guest be charged a corkage fee
Their price per unit declines
The strength of the brand name and the revenue the name will bring to the hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
Comp set
8. In regard to quality service - a gal of zero defects can
50%
They generally manage hotels for a fee
The host pays for the beverages cosumed by guests
Be an effective way to measure progress toward established service standards
9. Which is an example of a branded breakfast item
Kellogg cereal
Waiting for guests to approach staff with specific problems
Preventive maintenance
It is a reception that includes the services of complimentary food and/or beverages
10. How can guest service best be integrated with employee reward systems
They operate hotels for owners but do not use the management company's name as part of the hotels name
Franchise
By associating performance in providing guest service with employee compensation
They are important for all workers serving food
11. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
An outside vendor
They should be update as guest preferences change over time
Comp set
It is designed to meet the hotel's sales goal
12. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A fixed amount paid for a guests daily travel expense
250
They are individual travelers
Opaque rate model
13. What is true about a marketing plan
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14. Which types of food items have labor 'built in' to their prices
$73.00
Make or buy items
An outside vendor
Waiting for guests to approach staff with specific problems
15. In a hotel guest room - Which is a potential source of HIV
Empowerment
Needles left by intravenous drug users
The american hotel and lodging association
They operate hotels for owners using the management company's trade name as the hotels brand
16. What is the term describing stealing of small quantities of something over a period of time
A la carte
Chain
Publicity is free
Pilferage
17. What is true about an investor in a hotel
Profits are higher with banquet sales
Banquet manager
The investor seeks a return on investment (ROI)
Preventive maintenance
18. What is the lodging industry term for a hotel that is not part of a franchise group?
Marketing activity
The strength of the brand name and the revenue the name will bring to the hotel
Independent
Incandescent bulb
19. What is a per diem
Value
FTC
A fixed amount paid for a guests daily travel expense
They are not being supervised with a service emphasis
20. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Trains
Banquet manager
Be an effective way to measure progress toward established service standards
21. What is true about the cost of providing room service meals
Franchise
Trains
Waste disposal costs
The cost is higher than that of dining room service
22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
They are individual travelers
Www.tripadvisor.com
AAHOA
20%
23. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Make or buy items
Their price per unit declines
Eggs and breakfast meat items
24. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
An outside vendor
The american hotel and lodging association
They will have the same quality service expectations
25. Which of the following best describes 'managers reception' in a limited service hotel
$2.25
It is a reception that includes the services of complimentary food and/or beverages
POM
It is designed to meet the hotel's sales goal
26. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Line level employees
Emergency maintenance
The pool area
It has been intentionally left behind
27. What is true about first tier management companies
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28. Who is responsible for making the distinction between mislaid - lost and abandoned property
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29. Which position would be a direct report to a hotels F&B director
Banquet manager
A web site that allows a hotel's guests to post reviews of their previous stays
Personality type
250
30. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
It has been intentionally left behind
They operate hotels for owners using the management company's trade name as the hotels brand
A college graduation weekend occurring near a hotel
Preventive maintenance
31. What is true about abandoned property
Service
The american hotel and lodging association
The cost is higher than that of dining room service
It has been intentionally left behind
32. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
To help keep workers safe
$1.38
Emergency maintenance
Package
33. Which is an example of a consumer-generated content web site?
By associating performance in providing guest service with employee compensation
OTA
Costs increase
Www.tripadvisor.com
34. Managers can seek out service-minded staff by hiring those job applicants who
Purchases of food
Incandescent bulb
Effectively answer open-ended questions about hypothetical service situations
It is a reception that includes the services of complimentary food and/or beverages
35. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
It matches expenses incurred with revenues generated
Effectively answer open-ended questions about hypothetical service situations
Flag
36. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Publicity is free
Depreciation
Confirm item quantity and quality
Management contract
37. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Incandescent bulb
OTA
The ensure guest room cleanliness
38. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
2-4% gross revenue
Maintenance request
It is vacant and not yet cleaned
39. Which of the following is the formula hoteliers use to calculate RevPar
Kellogg cereal
Management contract
Emergency maintenance
ADR x Occupancy Rate= RevPar
40. Which is the most important market for large convention hotels
The specific brands of products served and serving hours
Group market
It influences the guests total perception of a hotel visit
Emergency maintenance
41. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
A hotels sales and marketing teams results in relation to those of other hotels
20%
They will have the same quality service expectations
42. What does a foot candle measure
50%
Value
A la carte
Illumination levels
43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
50%
AAHOA
Empowerment
To qualify prospects
44. What is true about a hosted bar
Opaque rate model
A hotels occupancy tax
An outside vendor
The host pays for the beverages cosumed by guests
45. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Marketing activity
250
Routine maintenance
50%
46. Who has the greatest influence on the overall quality of service provided within a hotel
Franchise service director
The hotels general manager
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Maintenance request
47. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Upon receiving
Confirm item quantity and quality
They generally manage hotels for a fee
48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Service
$2.20
POM
49. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
It is prepared and cooked at the guests' table
Sorting/washing/drying
AAHOA
50. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Air handlers
A reunion held for veterans of the vietnam war
Attrition
Marketing activity