Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What best describes a hotels chief engineer

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2. A CVB is typically funded by what
The buying is based upon predetermined desired inventory levels
A hotels occupancy tax
A fixed amount paid for a guests daily travel expense
Their price per unit declines


3. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
A web site that allows a hotel's guests to post reviews of their previous stays
A hotels sales and marketing teams results in relation to those of other hotels
28


4. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
The hotels general manager
Needles left by intravenous drug users
3 times the normal usage
They are not being supervised with a service emphasis


5. Which of the following is most essential to providing good service
50000
A family on vacation
Identifying guests needs and wants
Water pumps


6. What is the purpose of cold calling
Pilferage
To qualify prospects
Preventive maintenance
Your ADR is higher then that of your competitors


7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Empowerment
Eggs and breakfast meat items
50%
Routine maintenance


8. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Franchise service director
GDS
They are individual travelers
Package


9. Which of the following is a demand generator
An outside vendor
FOC
A college graduation weekend occurring near a hotel
A la carte


10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
French
They should be update as guest preferences change over time
Management contract


11. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
To qualify prospects
Trains
Include bath towels - hand towels - and washclothes
Routine maintenance


12. What does a foot candle measure
Illumination levels
Comp set
$1.38
They operate hotels for owners but do not use the management company's name as part of the hotels name


13. What is true about the traditional russian style

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14. What is true about transient travelers
FTC
Licensing
They are individual travelers
Executive chef


15. Which state is NOT among the 3 largest car rental location states
Www.tripadvisor.com
A family on vacation
A hotels sales and marketing teams results in relation to those of other hotels
New york


16. Which of the following would be considered a user-generated web site

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17. What is true about sanitation concerns in a limited service- hotel
Needles left by intravenous drug users
Profits are higher with banquet sales
The cost is higher than that of dining room service
They are important for all workers serving food


18. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Flag
Franchisor
A web site that allows a hotel's guests to post reviews of their previous stays


19. What is the purpose of an MSDS
Flag
Franchisors sales and marketing efforts
AAHOA
To help keep workers safe


20. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
It influences the guests total perception of a hotel visit
Group market
Value
An outside vendor


21. What is the industry term for an organization that provides travel booking services on the internet
A hotels occupancy tax
OTA
An outside vendor
A la carte


22. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Holiday inn
Management contract
It matches expenses incurred with revenues generated
50%


23. what type of activity describes the act of placing an ad in the yellow pages?
Guest preference
Upon receiving
It has been intentionally left behind
Marketing activity


24. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Comp set
Depreciation
$3.20
Night auditor


25. What is true about food served in the traditional french style

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26. What is the advantage of a CFL
At the advertised ending time
It matches expenses incurred with revenues generated
Chain
Reduced operational costs


27. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Sorting/washing/drying
Empowerment
An outside vendor


28. What is true about hotel management companies
$2.20
AAHOA
A la carte
They generally manage hotels for a fee


29. Who is responsible for making the distinction between mislaid - lost and abandoned property

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30. In the lodging industry - What is the meaning of the term room mix
At the advertised ending time
French
The ratio of different room types in a hotel
When resolving hotel operating problems


31. Which group would be classified as 'leisure travelers'
25 or fewer
The food and beverage services offered by the hotel
A family on vacation
They operate hotels for owners but do not use the management company's name as part of the hotels name


32. What is true about an accrual accounting system
Make or buy items
Sorting/washing/drying
It matches expenses incurred with revenues generated
New york


33. Which group of housekeeping employees should receive blood born pathogen training
Franchisor
All housekeeping employees
The authority to make key decisions
Guest preference


34. What is true about second-tier management companies

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35. What is the approximate number of attendees at the average business meeting
Be an effective way to measure progress toward established service standards
25 or fewer
Package
Kellogg cereal


36. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
At the advertised ending time
Preventive maintenance
All housekeeping employees
A web site that allows a hotel's guests to post reviews of their previous stays


37. Approximately how many hotels are in operation in the US
$2.20
To help keep workers safe
50000
The cost is higher than that of dining room service


38. What is the one reason a hotel owner might consider hiring a hotel management company
It is a reception that includes the services of complimentary food and/or beverages
It influences the guests total perception of a hotel visit
250
Improved overall managment of the hotel


39. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
250
$1.38
Package
Waste disposal costs


40. What happens in a hotels OPL
The investor seeks a return on investment (ROI)
POM
Line level employees
Laundry is processed


41. What is true about abandoned property
The cost is higher than that of dining room service
Executive chef
Merchant model
It has been intentionally left behind


42. Which of the following is NOT a demographic factor of a guest
Personality type
$13.53
Presale activity
Service


43. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
POM
Emergency maintenance
Maid


44. Which is true about a hotels commitment to green practices
Executive chef
It is increasingly viewed by guests a a sign of commitment to quality service
A fixed amount paid for a guests daily travel expense
Waste disposal costs


45. In a hotel guest room - Which is a potential source of HIV
Identifying guests needs and wants
Room rates and the number of operating hotel properties will increase
Needles left by intravenous drug users
Kellogg cereal


46. Which housekeeping- related term is not used by professional hoteliers
They generally manage hotels for a fee
Contribution margin
Maid
Be an effective way to measure progress toward established service standards


47. What is the difference between advertising and publicity
Publicity is free
Holiday inn
They are important for all workers serving food
Preventive maintenance


48. What should happen to service procedures after they have been implemented in a hotel
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is increasingly viewed by guests a a sign of commitment to quality service
They should be update as guest preferences change over time
Depreciation


49. What is a normal par level in hotel laundry
3 times the normal usage
Group market
25 or fewer
The cost is higher than that of dining room service


50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Independent
Package
Flag
Comp set