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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a lodging industry term for hotels operating under the same brand name






2. What happens in a hotels OPL






3. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






4. What is true about sanitation concerns in a limited service- hotel






5. Which method would be least effective for determining guests' needs and wants






6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






7. A CVB is typically funded by what






8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






9. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






10. In a housekeeping department - What is the role of inspector






11. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






12. What is true about an accrual accounting system






13. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






14. Who usually maintains the washers and ryers placed in a hotels guests laundry






15. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






16. In Which type of booking model are room rates readily viewed on-line by potential guests?






17. Which housekeeping- related term is not used by professional hoteliers






18. Who usually maintains the washers and dryers placed in a hotel's guest laundry






19. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






20. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






21. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






22. Which of the following is essential if employees are to effectively resolve guest problems as they occur






23. Which professional recognition is typically granted by a governmental agency






24. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






26. What is true about abandoned property






27. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






28. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






29. Which of the following is most essential to providing good service






30. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






31. Managers can seek out service-minded staff by hiring those job applicants who






32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






33. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






34. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






35. For Which item below would a 'replace as needed' program be best






36. What is the difference between advertising and publicity






37. Which is an example of a branded breakfast item






38. Which of the following would be considered a user-generated web site

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39. Approximately how many hotels are in operation in the US






40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






41. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






44. A brand specific frequent guest program is an example of a...






45. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






46. Which is true about a hotels commitment to green practices






47. What is the type of dining in which each available menu item is sold for an individual price






48. Which is the most important market for large convention hotels






49. Which group would be classified as 'leisure travelers'






50. What is the purpose of cold calling







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