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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Function rooms
A college graduation weekend occurring near a hotel
Daily
Empowerment
2. What is true about hotel management companies
Waiting for guests to approach staff with specific problems
28
They generally manage hotels for a fee
French
3. Which state is NOT among the 3 largest car rental location states
Ritz carlton
They should be update as guest preferences change over time
Comp set
New york
4. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
BEO
Deep cleaning
The buying is based upon predetermined desired inventory levels
Franchise service director
5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A stock issuing company that can own and operate its own hotels
20%
Attrition
Value
6. Which group would be classified as 'leisure travelers'
The host pays for the beverages cosumed by guests
Make or buy items
Waiting for guests to approach staff with specific problems
A family on vacation
7. What is the term describing stealing of small quantities of something over a period of time
It has been intentionally left behind
Pilferage
Include bath towels - hand towels - and washclothes
A reunion held for veterans of the vietnam war
8. What is true about first tier management companies
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9. What is the purpose of an MSDS
The cost is higher than that of dining room service
Licensing
The person in charge of the hotel's maintenances department
To help keep workers safe
10. Which group of housekeeping employees should receive blood born pathogen training
Group market
Housekeeping
$73.00
All housekeeping employees
11. What is true about the traditional russian style
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12. What is another lodging industry term for a specific hotel brand name
Executive chef
Banquet manager
Flag
Package
13. What is the industry term for an organization that provides travel booking services on the internet
They are not being supervised with a service emphasis
AAHOA
OTA
Marketing activity
14. What is true about a marketing plan
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15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
28
Attrition
Function rooms
Be an effective way to measure progress toward established service standards
16. In the lodging industry - What is the meaning of the term room mix
AAHOA
Incandescent bulb
At the advertised ending time
The ratio of different room types in a hotel
17. Which of the following represents the correct order of procedures used in cleaning linens and terry products
$73.00
Sorting/washing/drying
Older travelers
Water pumps
18. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
The pool area
GDS
Costs increase
19. What does a foot candle measure
It has been intentionally left behind
Personality type
Illumination levels
By associating performance in providing guest service with employee compensation
20. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
28
They operate hotels for owners but do not use the management company's name as part of the hotels name
They should be update as guest preferences change over time
21. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Upon receiving
Improved overall managment of the hotel
Package
$2.25
22. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Be an effective way to measure progress toward established service standards
Emergency maintenance
Chain
Reduced operational costs
23. What is true about abandoned property
Banquet manager
It has been intentionally left behind
Costs increase
$1.38
24. What is a normal par level in hotel laundry
Value
3 times the normal usage
Independent
Holiday inn
25. from what language does the kitchen term 'mise en place' originate
Preventive maintenance
2-4% gross revenue
The food and beverage services offered by the hotel
French
26. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
They are not being supervised with a service emphasis
An outside vendor
Attrition
Housekeeping
27. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
It has been intentionally left behind
A reunion held for veterans of the vietnam war
$3.20
The elimination of insects - rodents and scavenging animals
28. In a hotel guest room - Which is a potential source of HIV
OTA
FTC
Franchise service director
Needles left by intravenous drug users
29. What is a per diem
Line level employees
It has been intentionally left behind
Waste disposal costs
A fixed amount paid for a guests daily travel expense
30. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
At the advertised ending time
$1.38
Guest preference
The number of hotel rooms sold the previous night
31. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Holiday inn
Laundry is processed
When resolving hotel operating problems
32. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Service
GDS
Www.tripadvisor.com
33. Which food service activity happens first
Opaque rate model
Profits are higher with banquet sales
Chain
Confirm item quantity and quality
34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
POM
The pool area
Executive chef
They will have the same quality service expectations
35. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Room rates and the number of operating hotel properties will increase
They should be update as guest preferences change over time
A web site that allows a hotel's guests to post reviews of their previous stays
36. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Chain
Needles left by intravenous drug users
BEO
Illumination levels
37. What is the lodging industry term for a hotel that is not part of a franchise group?
A college graduation weekend occurring near a hotel
BEO
Independent
They will have the same quality service expectations
38. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
It is a reception that includes the services of complimentary food and/or beverages
Incandescent bulb
Flag
39. Who usually maintains the washers and ryers placed in a hotels guests laundry
Licensing
Www.tripadvisor.com
Do not clean this room now
An outside vendor
40. What is the advantage of a CFL
Their price per unit declines
Reduced operational costs
Value
Www.tripadvisor.com
41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
20%
It is designed to meet the hotel's sales goal
The elimination of insects - rodents and scavenging animals
Depreciation
42. What is the greatest difference between full service and limited service hotels
It has been intentionally left behind
$73.00
FOC
The food and beverage services offered by the hotel
43. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
A web site that allows a hotel's guests to post reviews of their previous stays
It influences the guests total perception of a hotel visit
Night auditor
44. What is the term used to identify those who purchase the rights to a hotels brand naem
Trains
When resolving hotel operating problems
Improved overall managment of the hotel
Franchise
45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
The ensure guest room cleanliness
Costs increase
Night auditor
The hotels general manager
46. Which of the following is most essential to providing good service
Include bath towels - hand towels - and washclothes
Franchise
Identifying guests needs and wants
At the advertised ending time
47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Publicity is free
POM
$13.53
Purchases of food
48. Who is responsible for making the distinction between mislaid - lost and abandoned property
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49. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Deep cleaning
Value
The elimination of insects - rodents and scavenging animals
50. What is true about transient travelers
It is prepared and cooked at the guests' table
Licensing
They are individual travelers
A stock issuing company that can own and operate its own hotels