Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is true about a hotels commitment to green practices
POM
It is increasingly viewed by guests a a sign of commitment to quality service
Waste disposal costs
Reduced operational costs

2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
The buying is based upon predetermined desired inventory levels
28
POM

3. from what language does the kitchen term 'mise en place' originate
French
Ritz carlton
Trains
$1.38

4. What is a normal par level in hotel laundry
The host pays for the beverages cosumed by guests
3 times the normal usage
It has been intentionally left behind
New york

5. What is true about second-tier management companies

6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Guest preference
Www.tripadvisor.com
20%
A web site that allows a hotel's guests to post reviews of their previous stays

7. What is true about sanitation concerns in a limited service- hotel
A stock issuing company that can own and operate its own hotels
Value
They are important for all workers serving food
Waiting for guests to approach staff with specific problems

8. When can a cross-functional team be an effective operatiional tool in a hotel
Identifying guests needs and wants
Value
Depreciation
When resolving hotel operating problems

9. What happens in a hotels OPL
Flag
It is designed to meet the hotel's sales goal
Laundry is processed
When guests bring in their own bottles of alcohol for consumption at a hotel function

10. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Merchant model
It has been intentionally left behind
Eggs and breakfast meat items
Franchisor

11. What is true about the traditional russian style

12. In the lodging industry - What is the meaning of the term room mix
Effectively answer open-ended questions about hypothetical service situations
The ratio of different room types in a hotel
Contribution margin
They generally manage hotels for a fee

13. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It matches expenses incurred with revenues generated
Confirm item quantity and quality
It is designed to meet the hotel's sales goal
28

14. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
They are important for all workers serving food
OTA
It is increasingly viewed by guests a a sign of commitment to quality service
$2.25

15. What is the purpose of cold calling
To qualify prospects
Night auditor
It is vacant and not yet cleaned
By associating performance in providing guest service with employee compensation

16. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Presale activity
The host pays for the beverages cosumed by guests
The elimination of insects - rodents and scavenging animals

17. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Franchise service director
FOC
Empowerment
Make or buy items

18. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
An outside vendor
Contribution margin
Upon receiving
Profits are higher with banquet sales

19. Which of the following best describes 'managers reception' in a limited service hotel
The investor seeks a return on investment (ROI)
28
It is a reception that includes the services of complimentary food and/or beverages
At the advertised ending time

20. Which group is more likely to use the services of a travel agent
The elimination of insects - rodents and scavenging animals
All housekeeping employees
FOC
Older travelers

21. What is the term used to identify those who purchase the rights to a hotels brand naem
Depreciation
The american hotel and lodging association
Franchise
They should be update as guest preferences change over time

22. Which is an example of a consumer-generated content web site?
Holiday inn
Chain
The person in charge of the hotel's maintenances department
Www.tripadvisor.com

23. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
3 times the normal usage
A fixed amount paid for a guests daily travel expense
Housekeeping
$13.53

24. What is another lodging industry term for a specific hotel brand name
Preventive maintenance
Eggs and breakfast meat items
Reduced operational costs
Flag

25. What best describes a hotels chief engineer

26. What is the approximate number of attendees at the average business meeting
When guests bring in their own bottles of alcohol for consumption at a hotel function
A reunion held for veterans of the vietnam war
25 or fewer
A hotels sales and marketing teams results in relation to those of other hotels

27. What is true about a marketing plan

28. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Waste disposal costs
They are individual travelers
Make or buy items

29. Which housekeeping- related term is not used by professional hoteliers
Franchisors sales and marketing efforts
The hotels general manager
Maid
AAHOA

30. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
A la carte
The authority to make key decisions
At the advertised ending time

31. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Function rooms
Costs increase
Preventive maintenance
Deep cleaning

32. Which is the most important market for large convention hotels
Be an effective way to measure progress toward established service standards
Maid
Group market
A hotels sales and marketing teams results in relation to those of other hotels

33. Which state is NOT among the 3 largest car rental location states
Kellogg cereal
New york
250
Independent

34. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Room rates and the number of operating hotel properties will increase
It influences the guests total perception of a hotel visit
The strength of the brand name and the revenue the name will bring to the hotel
Comp set

35. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Guest preference
Publicity is free
$2.25
$3.20

36. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Waste disposal costs
AAHOA
2-4% gross revenue
The specific brands of products served and serving hours

37. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The number of hotel rooms sold the previous night
28
BEO
Include bath towels - hand towels - and washclothes

38. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Preventive maintenance
2-4% gross revenue
The person in charge of the hotel's maintenances department

39. Which area would be considered public space in a hotel
The pool area
Attrition
Personality type
Costs increase

40. what type of activity describes a site tour
Presale activity
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Www.tripadvisor.com
Marketing activity

41. Who has the greatest influence on the overall quality of service provided within a hotel
20%
Franchisor
The hotels general manager
To help keep workers safe

42. What is true about an investor in a hotel
It is prepared and cooked at the guests' table
Guest preference
A hotels occupancy tax
The investor seeks a return on investment (ROI)

43. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
They will have the same quality service expectations
GDS
50%
$73.00

44. Who usually maintains the washers and ryers placed in a hotels guests laundry
AAHOA
Improved overall managment of the hotel
An outside vendor
It has been intentionally left behind

45. Which professional recognition is typically granted by a governmental agency
Maid
French
Licensing
Marketing activity

46. What is true about a hosted bar
The host pays for the beverages cosumed by guests
It influences the guests total perception of a hotel visit
Presale activity
Maintenance request

47. Which group would be classified as 'leisure travelers'
BEO
A family on vacation
A stock issuing company that can own and operate its own hotels
Older travelers

48. A brand specific frequent guest program is an example of a...
When resolving hotel operating problems
The specific brands of products served and serving hours
Franchisors sales and marketing efforts
$3.20

49. A CVB is typically funded by what
When guests bring in their own bottles of alcohol for consumption at a hotel function
Depreciation
A hotels occupancy tax
$1.38

50. In regard to quality service - a gal of zero defects can
Franchisors sales and marketing efforts
Service
Be an effective way to measure progress toward established service standards
Deep cleaning