Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






2. what type of activity describes a site tour






3. which factor most influences guest perceptions about their experience at a lodging operation






4. Which group of housekeeping employees should receive blood born pathogen training






5. What happens in a hotels OPL






6. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






7. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






8. What is a lodging industry term for hotels operating under the same brand name






9. What is the term used to identify those who purchase the rights to a hotels brand naem






10. What is a normal par level in hotel laundry






11. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






12. In Which type of booking model are room rates readily viewed on-line by potential guests?






13. What is the term describing stealing of small quantities of something over a period of time






14. What is true about abandoned property






15. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






16. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






17. Which of the following is essential if employees are to effectively resolve guest problems as they occur






18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






19. Which group is more likely to use the services of a travel agent






20. What is true about a hosted bar






21. Which of the following is NOT a demographic factor of a guest






22. What is true about abandoned property






23. What is the industry term for an organization that provides travel booking services on the internet






24. When would hotel guest be charged a corkage fee






25. What is the lodging industry term for a hotel that is not part of a franchise group?






26. What does STAR report evaluate






27. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






28. In regard to quality service - a gal of zero defects can






29. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






30. What is true about the traditional russian style

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31. What is the purpose of cold calling






32. To whom does the sous chef in a large hotel report






33. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






34. What is the purpose of an MSDS






35. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






36. What is another lodging term for work-order






37. Which of the following would be considered a user-generated web site

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38. What is true about the cost of providing room service meals






39. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






41. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






42. What happens to the unit price of food service items as the number of those items purchased increases






43. Which types of food items have labor 'built in' to their prices






44. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






45. Who will most often have the greatest detailed knowledge of guest likes and dislikes






46. What is true about an investor in a hotel






47. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






48. What is true about first tier management companies

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49. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






50. Which factor has the most impact on the number of guests who will be served in a limited service hotel