Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






2. Which of the following best describes a 'moment of truth'






3. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






4. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






5. What do the initials PM refer to in a hotel maintenance department






6. What happens to the unit price of food service items as the number of those items purchased increases






7. What is the difference between advertising and publicity






8. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






9. What is another lodging term for work-order






10. What is a normal par level in hotel laundry






11. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






12. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






13. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






15. from what language does the kitchen term 'mise en place' originate






16. What is the purpose of an MSDS






17. 'Terry' refers to guest room amenities that






18. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






19. Which group would be classified as 'leisure travelers'






20. What is the term describing stealing of small quantities of something over a period of time






21. Which state is NOT among the 3 largest car rental location states






22. Approximately how many hotels are in operation in the US






23. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






24. Which food service activity happens first






25. A CVB is typically funded by what






26. What is true about transient travelers






27. Which is an example of a consumer-generated content web site?






28. Which professional recognition is typically granted by a governmental agency






29. Which is the most important market for large convention hotels






30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






31. What does a foot candle measure






32. Which group of housekeeping employees should receive blood born pathogen training






33. What is the term used to identify those who sell the rights to use a hotels brand name






34. Which of the following represents the correct order of procedures used in cleaning linens and terry products






35. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






36. For food service buyers when does the ownership exchange of products the have purchased actually take place






37. What happens to a hotel's POM costs as a hotel ages






38. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






39. What is the greatest difference between full service and limited service hotels






40. What is true about sanitation concerns in a limited service- hotel






41. What is true about abandoned property






42. What is a lodging industry term for hotels operating under the same brand name






43. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






46. Which area would be considered public space in a hotel






47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






48. Which group is more likely to use the services of a travel agent






49. In a housekeeping department - What is the role of inspector






50. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment