Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the purpose of an MSDS
Opaque rate model
A hotels sales and marketing teams results in relation to those of other hotels
To help keep workers safe
Value

2. Who is responsible for making the distinction between mislaid - lost and abandoned property

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3. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Deep cleaning
The authority to make key decisions
To help keep workers safe

4. what type of activity describes the act of placing an ad in the yellow pages?
Licensing
Marketing activity
Your ADR is higher then that of your competitors
20%

5. What is true about food served in the traditional french style

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6. Which brand is generally recognized as the first hotel chain
50000
Room rates and the number of operating hotel properties will increase
Group market
Holiday inn

7. What is a normal par level in hotel laundry
A hotels sales and marketing teams results in relation to those of other hotels
3 times the normal usage
Room rates and the number of operating hotel properties will increase
Do not clean this room now

8. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Function rooms
Effectively answer open-ended questions about hypothetical service situations
$3.20

9. Which state is NOT among the 3 largest car rental location states
New york
50000
It is designed to meet the hotel's sales goal
$1.38

10. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
The investor seeks a return on investment (ROI)
Waste disposal costs
They are individual travelers

11. What is true about second-tier management companies

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12. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The authority to make key decisions
Deep cleaning
The investor seeks a return on investment (ROI)
OTA

13. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Franchisors sales and marketing efforts
The specific brands of products served and serving hours
Service
They are important for all workers serving food

14. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
The investor seeks a return on investment (ROI)
It influences the guests total perception of a hotel visit
A hotels sales and marketing teams results in relation to those of other hotels

15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
250
Empowerment
They are not being supervised with a service emphasis
A web site that allows a hotel's guests to post reviews of their previous stays

16. A CVB is typically funded by what
Function rooms
A hotels occupancy tax
Executive chef
The pool area

17. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Chain
Sorting/washing/drying
The ratio of different room types in a hotel

18. Who usually maintains the washers and ryers placed in a hotels guests laundry
New york
An outside vendor
3 times the normal usage
Costs increase

19. What does Amtrak operate
Sorting/washing/drying
Trains
A web site that allows a hotel's guests to post reviews of their previous stays
It has been intentionally left behind

20. A brand specific frequent guest program is an example of a...
When guests bring in their own bottles of alcohol for consumption at a hotel function
Preventive maintenance
Franchisors sales and marketing efforts
Www.tripadvisor.com

21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
50000
It is a reception that includes the services of complimentary food and/or beverages
It is vacant and not yet cleaned
Opaque rate model

22. What is a lodging industry term for hotels operating under the same brand name
New york
FTC
The american hotel and lodging association
Chain

23. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Service
Waste disposal costs
Guest preference
Include bath towels - hand towels - and washclothes

24. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Older travelers
When resolving hotel operating problems
Eggs and breakfast meat items
Waste disposal costs

25. Which types of food items have labor 'built in' to their prices
They are not being supervised with a service emphasis
Make or buy items
To qualify prospects
It is designed to meet the hotel's sales goal

26. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Function rooms
It has been intentionally left behind
Guest preference

27. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
It is prepared and cooked at the guests' table
20%
A la carte

28. In Which type of booking model are room rates readily viewed on-line by potential guests?
GDS
Merchant model
They operate hotels for owners but do not use the management company's name as part of the hotels name
The authority to make key decisions

29. what type of activity describes a site tour
The number of hotel rooms sold the previous night
The pool area
Presale activity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

30. Which of the following represents the correct order of procedures used in cleaning linens and terry products
The host pays for the beverages cosumed by guests
Illumination levels
Sorting/washing/drying
The investor seeks a return on investment (ROI)

31. Which housekeeping- related term is not used by professional hoteliers
Holiday inn
Service
Maid
20%

32. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
25 or fewer
Depreciation
FTC

33. What is the advantage of a CFL
Reduced operational costs
$13.53
The strength of the brand name and the revenue the name will bring to the hotel
It has been intentionally left behind

34. Which of the following is NOT a demographic factor of a guest
Personality type
Opaque rate model
Sorting/washing/drying
GDS

35. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Banquet manager
The food and beverage services offered by the hotel
50%

36. What is the difference between advertising and publicity
At the advertised ending time
FTC
Publicity is free
Presale activity

37. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
It has been intentionally left behind
A reunion held for veterans of the vietnam war
Opaque rate model
FTC

38. To whom does the sous chef in a large hotel report
Executive chef
The ensure guest room cleanliness
The specific brands of products served and serving hours
A college graduation weekend occurring near a hotel

39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
The specific brands of products served and serving hours
POM
Attrition
Maid

40. Which method would be least effective for determining guests' needs and wants
A stock issuing company that can own and operate its own hotels
Sorting/washing/drying
Waiting for guests to approach staff with specific problems
Waste disposal costs

41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
By associating performance in providing guest service with employee compensation
Banquet manager
Line level employees
They operate hotels for owners using the management company's trade name as the hotels brand

42. Which group would be classified as 'leisure travelers'
Daily
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A family on vacation

43. What is another lodging term for work-order
FTC
All housekeeping employees
Maintenance request
$2.20

44. What is most likely to happen when many travelers want to visit and stay in an area
Opaque rate model
Room rates and the number of operating hotel properties will increase
Franchise
An outside vendor

45. Which of the following is most essential to providing good service
The ratio of different room types in a hotel
Laundry is processed
Package
Identifying guests needs and wants

46. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Maintenance request
25 or fewer
The ensure guest room cleanliness

47. Which group of employees will most often initiate the largest number of work orders
Comp set
Housekeeping
Service
Publicity is free

48. What is true about first tier management companies

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49. What is the type of dining in which each available menu item is sold for an individual price
Maintenance request
A la carte
Water pumps
Eggs and breakfast meat items

50. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
To qualify prospects
The strength of the brand name and the revenue the name will bring to the hotel
GDS
Management contract