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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In Which type of booking model are room rates readily viewed on-line by potential guests?
The buying is based upon predetermined desired inventory levels
Room rates and the number of operating hotel properties will increase
AAHOA
Merchant model
2. from what language does the kitchen term 'mise en place' originate
It is a reception that includes the services of complimentary food and/or beverages
Eggs and breakfast meat items
French
Older travelers
3. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
50%
Routine maintenance
It has been intentionally left behind
It has been intentionally left behind
4. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Personality type
Attrition
When guests bring in their own bottles of alcohol for consumption at a hotel function
Licensing
5. In a housekeeping department - What is the role of inspector
Management contract
The ratio of different room types in a hotel
The ensure guest room cleanliness
Preventive maintenance
6. What is the type of dining in which each available menu item is sold for an individual price
The ratio of different room types in a hotel
Waiting for guests to approach staff with specific problems
Routine maintenance
A la carte
7. What is another lodging industry term for a specific hotel brand name
Management contract
Package
When resolving hotel operating problems
Flag
8. What is true about mislaid property
Emergency maintenance
Waste disposal costs
It has been intentionally left behind
The number of hotel rooms sold the previous night
9. What is the greatest difference between full service and limited service hotels
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Maintenance request
The food and beverage services offered by the hotel
AAHOA
10. What is true about the traditional russian style
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11. A CVB is typically funded by what
A hotels occupancy tax
The investor seeks a return on investment (ROI)
Flag
Night auditor
12. What is true about transient travelers
They are individual travelers
Costs increase
Trains
By associating performance in providing guest service with employee compensation
13. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Franchise service director
Guest preference
Franchisors sales and marketing efforts
14. What is true about abandoned property
They will have the same quality service expectations
GDS
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
15. For Which item below would a 'replace as needed' program be best
A stock issuing company that can own and operate its own hotels
The person in charge of the hotel's maintenances department
Water pumps
Older travelers
16. What is most likely to happen when many travelers want to visit and stay in an area
50000
Franchise service director
Service
Room rates and the number of operating hotel properties will increase
17. Which of the following is the formula hoteliers use to calculate RevPar
Effectively answer open-ended questions about hypothetical service situations
Flag
ADR x Occupancy Rate= RevPar
They generally manage hotels for a fee
18. which factor most influences guest perceptions about their experience at a lodging operation
The person in charge of the hotel's maintenances department
Marketing activity
Service
Maintenance request
19. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Franchise service director
20%
They are important for all workers serving food
20. Which brand is generally recognized as the first hotel chain
FOC
The cost is higher than that of dining room service
A fixed amount paid for a guests daily travel expense
Holiday inn
21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
A web site that allows a hotel's guests to post reviews of their previous stays
Waste disposal costs
The buying is based upon predetermined desired inventory levels
Identifying guests needs and wants
22. What is a normal par level in hotel laundry
It has been intentionally left behind
They operate hotels for owners but do not use the management company's name as part of the hotels name
3 times the normal usage
Value
23. What is the term used to identify those who sell the rights to use a hotels brand name
Preventive maintenance
To qualify prospects
Empowerment
Franchisor
24. In the lodging industry - What is the meaning of the term room mix
Be an effective way to measure progress toward established service standards
FOC
Confirm item quantity and quality
The ratio of different room types in a hotel
25. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Package
Value
Incandescent bulb
It is increasingly viewed by guests a a sign of commitment to quality service
26. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
$1.38
Opaque rate model
Package
27. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
A stock issuing company that can own and operate its own hotels
They are not being supervised with a service emphasis
$2.25
Water pumps
28. What is true about a hosted bar
Licensing
Emergency maintenance
Make or buy items
The host pays for the beverages cosumed by guests
29. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The pool area
Air handlers
Preventive maintenance
A fixed amount paid for a guests daily travel expense
30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Licensing
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
New york
FOC
31. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Older travelers
At the advertised ending time
It has been intentionally left behind
A stock issuing company that can own and operate its own hotels
32. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Franchisors sales and marketing efforts
A hotels occupancy tax
Improved overall managment of the hotel
Preventive maintenance
33. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Air handlers
New york
AAHOA
34. What do the initials PM refer to in a hotel maintenance department
Include bath towels - hand towels - and washclothes
50%
Preventive maintenance
GDS
35. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
50%
An outside vendor
Your ADR is higher then that of your competitors
36. Which of the following is essential if employees are to effectively resolve guest problems as they occur
They operate hotels for owners but do not use the management company's name as part of the hotels name
The authority to make key decisions
Independent
Water pumps
37. Which professional recognition is typically granted by a governmental agency
Licensing
Independent
Water pumps
Service
38. Which state is NOT among the 3 largest car rental location states
28
Contribution margin
Include bath towels - hand towels - and washclothes
New york
39. Which position would be a direct report to a hotels F&B director
The american hotel and lodging association
Laundry is processed
Banquet manager
Service
40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Include bath towels - hand towels - and washclothes
28
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Publicity is free
41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
50%
OTA
It is designed to meet the hotel's sales goal
42. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
A reunion held for veterans of the vietnam war
50000
The investor seeks a return on investment (ROI)
Your ADR is higher then that of your competitors
43. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Incandescent bulb
20%
The authority to make key decisions
Deep cleaning
44. Which of the following is NOT a demographic factor of a guest
The host pays for the beverages cosumed by guests
The cost is higher than that of dining room service
Personality type
Laundry is processed
45. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The ensure guest room cleanliness
The buying is based upon predetermined desired inventory levels
Personality type
Opaque rate model
46. What happens to a hotel's POM costs as a hotel ages
Costs increase
It is vacant and not yet cleaned
They are individual travelers
3 times the normal usage
47. What happens in a hotels OPL
French
Laundry is processed
Include bath towels - hand towels - and washclothes
A college graduation weekend occurring near a hotel
48. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The buying is based upon predetermined desired inventory levels
The person in charge of the hotel's maintenances department
Independent
The strength of the brand name and the revenue the name will bring to the hotel
49. What is true about a hotel room that is 'on-change'
By associating performance in providing guest service with employee compensation
It is vacant and not yet cleaned
A web site that allows a hotel's guests to post reviews of their previous stays
Older travelers
50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Contribution margin
A web site that allows a hotel's guests to post reviews of their previous stays
$2.20
Your ADR is higher then that of your competitors