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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Their price per unit declines
Emergency maintenance
New york
Air handlers
2. What is the approximate number of attendees at the average business meeting
Eggs and breakfast meat items
25 or fewer
Room rates and the number of operating hotel properties will increase
French
3. What does Amtrak operate
Chain
They should be update as guest preferences change over time
It is vacant and not yet cleaned
Trains
4. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Preventive maintenance
$3.20
The cost is higher than that of dining room service
28
5. what type of activity describes the act of placing an ad in the yellow pages?
$2.25
A la carte
Marketing activity
French
6. What is most likely to happen when many travelers want to visit and stay in an area
It is increasingly viewed by guests a a sign of commitment to quality service
Banquet manager
Profits are higher with banquet sales
Room rates and the number of operating hotel properties will increase
7. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Reduced operational costs
They operate hotels for owners but do not use the management company's name as part of the hotels name
Effectively answer open-ended questions about hypothetical service situations
Sorting/washing/drying
8. What is true about transient travelers
Kellogg cereal
It is designed to meet the hotel's sales goal
They are individual travelers
Emergency maintenance
9. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
The investor seeks a return on investment (ROI)
Depreciation
Older travelers
10. Which of the following is most essential to providing good service
Opaque rate model
It has been intentionally left behind
Identifying guests needs and wants
Night auditor
11. What is the purpose of an MSDS
Www.tripadvisor.com
To help keep workers safe
A reunion held for veterans of the vietnam war
Laundry is processed
12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
They are individual travelers
50%
$73.00
Routine maintenance
13. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
They will have the same quality service expectations
Improved overall managment of the hotel
Merchant model
20%
14. In a housekeeping department - What is the role of inspector
$2.25
It matches expenses incurred with revenues generated
The ensure guest room cleanliness
They generally manage hotels for a fee
15. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Identifying guests needs and wants
Purchases of food
Banquet manager
All housekeeping employees
16. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
OTA
Air handlers
A reunion held for veterans of the vietnam war
New york
17. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Make or buy items
POM
Personality type
An outside vendor
18. Which of the following is NOT a demographic factor of a guest
$2.25
A family on vacation
Personality type
Franchisors sales and marketing efforts
19. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Housekeeping
They will have the same quality service expectations
A stock issuing company that can own and operate its own hotels
Water pumps
20. What is the advantage of a CFL
It is increasingly viewed by guests a a sign of commitment to quality service
Reduced operational costs
To qualify prospects
Make or buy items
21. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
It has been intentionally left behind
Air handlers
A reunion held for veterans of the vietnam war
22. Which is an example of a branded breakfast item
When guests bring in their own bottles of alcohol for consumption at a hotel function
50%
Kellogg cereal
3 times the normal usage
23. Which state is NOT among the 3 largest car rental location states
Merchant model
Effectively answer open-ended questions about hypothetical service situations
New york
Chain
24. Which group is more likely to use the services of a travel agent
Older travelers
The person in charge of the hotel's maintenances department
A college graduation weekend occurring near a hotel
An outside vendor
25. What happens in a hotels OPL
Laundry is processed
Empowerment
A hotels sales and marketing teams results in relation to those of other hotels
Illumination levels
26. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
It has been intentionally left behind
250
It matches expenses incurred with revenues generated
27. which factor most influences guest perceptions about their experience at a lodging operation
They are individual travelers
Service
Personality type
Sorting/washing/drying
28. Which housekeeping- related term is not used by professional hoteliers
Franchise service director
They are individual travelers
The pool area
Maid
29. What is the most important reason for properly maintaining trash removal areas
Pilferage
Profits are higher with banquet sales
The elimination of insects - rodents and scavenging animals
Presale activity
30. Which is true about a hotels commitment to green practices
The cost is higher than that of dining room service
Package
It is increasingly viewed by guests a a sign of commitment to quality service
Publicity is free
31. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
FTC
Preventive maintenance
A family on vacation
Personality type
32. What best describes a hotels chief engineer
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33. Which group of employees will most often initiate the largest number of work orders
Housekeeping
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
$13.53
Include bath towels - hand towels - and washclothes
34. What is true about a marketing plan
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35. what type of activity describes a site tour
Presale activity
It is vacant and not yet cleaned
When resolving hotel operating problems
Make or buy items
36. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Be an effective way to measure progress toward established service standards
It has been intentionally left behind
An outside vendor
37. The best menus are those developed based upon
Kellogg cereal
250
Illumination levels
Guest preference
38. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Function rooms
They will have the same quality service expectations
They are individual travelers
39. In Which type of booking model are room rates readily viewed on-line by potential guests?
Laundry is processed
The authority to make key decisions
Merchant model
FTC
40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
An outside vendor
They generally manage hotels for a fee
Contribution margin
Deep cleaning
41. Which area would be considered public space in a hotel
Licensing
The investor seeks a return on investment (ROI)
The pool area
The elimination of insects - rodents and scavenging animals
42. What is true about mislaid property
AAHOA
It has been intentionally left behind
The strength of the brand name and the revenue the name will bring to the hotel
Comp set
43. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
It is a reception that includes the services of complimentary food and/or beverages
They are not being supervised with a service emphasis
Incandescent bulb
Personality type
44. What is the type of dining in which each available menu item is sold for an individual price
Publicity is free
Opaque rate model
Franchisors sales and marketing efforts
A la carte
45. 'Terry' refers to guest room amenities that
An outside vendor
To qualify prospects
Franchise
Include bath towels - hand towels - and washclothes
46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
A fixed amount paid for a guests daily travel expense
It is vacant and not yet cleaned
Franchise service director
Eggs and breakfast meat items
47. Which food service activity happens first
They operate hotels for owners but do not use the management company's name as part of the hotels name
It matches expenses incurred with revenues generated
Confirm item quantity and quality
A hotels occupancy tax
48. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The hotels general manager
$3.20
POM
Opaque rate model
49. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
50000
A stock issuing company that can own and operate its own hotels
They generally manage hotels for a fee
Do not clean this room now
50. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
To help keep workers safe
Trains
Incandescent bulb
The specific brands of products served and serving hours