Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is most essential to providing good service
Preventive maintenance
Make or buy items
Function rooms
Identifying guests needs and wants

2. What is true about abandoned property
By associating performance in providing guest service with employee compensation
It has been intentionally left behind
Maintenance request
Preventive maintenance

3. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The buying is based upon predetermined desired inventory levels
Line level employees
Purchases of food
Maid

4. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The host pays for the beverages cosumed by guests
Maid
Marketing activity
Incandescent bulb

5. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
An outside vendor
The specific brands of products served and serving hours
Franchisors sales and marketing efforts
The buying is based upon predetermined desired inventory levels

6. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Eggs and breakfast meat items
The number of hotel rooms sold the previous night
They will have the same quality service expectations
Franchise service director

7. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
The food and beverage services offered by the hotel
Make or buy items
The ensure guest room cleanliness

8. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The authority to make key decisions
When guests bring in their own bottles of alcohol for consumption at a hotel function
Daily
The buying is based upon predetermined desired inventory levels

9. What is a lodging industry term for hotels operating under the same brand name
It is increasingly viewed by guests a a sign of commitment to quality service
The host pays for the beverages cosumed by guests
Chain
50000

10. Which is true about a hotels commitment to green practices
Your ADR is higher then that of your competitors
Maintenance request
They generally manage hotels for a fee
It is increasingly viewed by guests a a sign of commitment to quality service

11. from what language does the kitchen term 'mise en place' originate
Management contract
French
The strength of the brand name and the revenue the name will bring to the hotel
Air handlers

12. What is true about sanitation concerns in a limited service- hotel
The person in charge of the hotel's maintenances department
They are important for all workers serving food
Banquet manager
Package

13. What is the most important reason for properly maintaining trash removal areas
28
Executive chef
The elimination of insects - rodents and scavenging animals
It has been intentionally left behind

14. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels
The authority to make key decisions

15. The best menus are those developed based upon
Ritz carlton
Guest preference
Preventive maintenance
Air handlers

16. What does a foot candle measure
Illumination levels
A web site that allows a hotel's guests to post reviews of their previous stays
Comp set
Effectively answer open-ended questions about hypothetical service situations

17. What is the advantage of a CFL
Franchise
Opaque rate model
It has been intentionally left behind
Reduced operational costs

18. Which brand is generally recognized as the first hotel chain
The person in charge of the hotel's maintenances department
Purchases of food
A hotels occupancy tax
Holiday inn

19. A brand specific frequent guest program is an example of a...
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Be an effective way to measure progress toward established service standards
Licensing
Franchisors sales and marketing efforts

20. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Opaque rate model
Daily
Service

21. What is the industry term for an organization that provides travel booking services on the internet
French
250
Costs increase
OTA

22. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
To qualify prospects
Older travelers
Emergency maintenance
$13.53

23. What is the type of dining in which each available menu item is sold for an individual price
Holiday inn
It is prepared and cooked at the guests' table
Www.tripadvisor.com
A la carte

24. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Comp set
The hotel's executive housekeeper in keeping with the hotel policies and procedures
$73.00
The number of hotel rooms sold the previous night

25. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Waiting for guests to approach staff with specific problems
Their price per unit declines
A reunion held for veterans of the vietnam war
Daily

26. Which of the following best describes a 'moment of truth'
Attrition
It influences the guests total perception of a hotel visit
Opaque rate model
Maid

27. What is the term used to identify those who sell the rights to use a hotels brand name
Effectively answer open-ended questions about hypothetical service situations
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The host pays for the beverages cosumed by guests
Franchisor

28. Which housekeeping- related term is not used by professional hoteliers
GDS
Needles left by intravenous drug users
Holiday inn
Maid

29. Which is an example of a branded breakfast item
Kellogg cereal
3 times the normal usage
They are not being supervised with a service emphasis
Housekeeping

30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
They operate hotels for owners using the management company's trade name as the hotels brand
Waste disposal costs
Empowerment

31. Who usually maintains the washers and ryers placed in a hotels guests laundry
A hotels sales and marketing teams results in relation to those of other hotels
To qualify prospects
Franchise service director
An outside vendor

32. Which food service activity happens first
Emergency maintenance
All housekeeping employees
Confirm item quantity and quality
Group market

33. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Sorting/washing/drying
The authority to make key decisions
Comp set
Opaque rate model

34. Which factor has the most impact on the number of guests who will be served in a limited service hotel
AAHOA
It is increasingly viewed by guests a a sign of commitment to quality service
Profits are higher with banquet sales
The number of hotel rooms sold the previous night

35. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Laundry is processed
The strength of the brand name and the revenue the name will bring to the hotel
Ritz carlton
Franchisors sales and marketing efforts

36. What is true about a marketing plan

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37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Executive chef
Confirm item quantity and quality
$1.38
Attrition

38. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Group market
20%
$13.53
Do not clean this room now

39. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
When guests bring in their own bottles of alcohol for consumption at a hotel function
The ensure guest room cleanliness
Pilferage

40. Which of the following is NOT a demographic factor of a guest
$1.38
Personality type
Guest preference
Eggs and breakfast meat items

41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Incandescent bulb
$73.00
It has been intentionally left behind
Depreciation

42. What is true about the cost of providing room service meals
Air handlers
The cost is higher than that of dining room service
POM
It influences the guests total perception of a hotel visit

43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Make or buy items
A family on vacation
$73.00
POM

44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
50000
Illumination levels
The american hotel and lodging association
Your ADR is higher then that of your competitors

45. What is true about second-tier management companies

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46. What is true about a hotel room that is 'on-change'
Illumination levels
It is vacant and not yet cleaned
A hotels sales and marketing teams results in relation to those of other hotels
It is designed to meet the hotel's sales goal

47. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
When resolving hotel operating problems
Attrition
Reduced operational costs

48. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Service
2-4% gross revenue
Upon receiving
The american hotel and lodging association

49. Which professional recognition is typically granted by a governmental agency
Licensing
Trains
Banquet manager
An outside vendor

50. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
The elimination of insects - rodents and scavenging animals
By associating performance in providing guest service with employee compensation
Eggs and breakfast meat items