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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who will most often have the greatest detailed knowledge of guest likes and dislikes






2. Who has the greatest influence on the overall quality of service provided within a hotel






3. What is true about an accrual accounting system






4. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






5. Which of the following is the formula hoteliers use to calculate RevPar






6. Who usually maintains the washers and ryers placed in a hotels guests laundry






7. Which group is more likely to use the services of a travel agent






8. Which professional recognition is typically granted by a governmental agency






9. What is a REIT






10. What does Amtrak operate






11. what type of activity describes a site tour






12. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






13. What is a per diem






14. When can a cross-functional team be an effective operatiional tool in a hotel






15. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






16. In the lodging industry - What is the meaning of the term room mix






17. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






18. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






19. What happens to a hotel's POM costs as a hotel ages






20. Which of the following would be considered a user-generated web site

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21. What is a normal par level in hotel laundry






22. Which brand is generally recognized as the first hotel chain






23. What should happen to service procedures after they have been implemented in a hotel






24. Approximately how many hotels are in operation in the US






25. Which of the following is NOT a demographic factor of a guest






26. What is the lodging industry term for a hotel that is not part of a franchise group?






27. What is true about abandoned property






28. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






29. What is true about second-tier management companies

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30. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






32. What best describes a hotels chief engineer

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33. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






35. What do the initials PM refer to in a hotel maintenance department






36. For food service buyers when does the ownership exchange of products the have purchased actually take place






37. How can guest service best be integrated with employee reward systems






38. What is another lodging term for work-order






39. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






40. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






41. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






42. A CVB is typically funded by what






43. What is the term used to identify those who purchase the rights to a hotels brand naem






44. Which food service activity happens first






45. Which group of housekeeping employees should receive blood born pathogen training






46. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






47. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






48. What is the type of dining in which each available menu item is sold for an individual price






49. Which of the following represents the correct order of procedures used in cleaning linens and terry products






50. What is most likely to happen when many travelers want to visit and stay in an area






Can you answer 50 questions in 15 minutes?



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