Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






2. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






3. What is a normal par level in hotel laundry






4. Which of the following is a demand generator






5. Which is an example of a branded breakfast item






6. What is true about a hotel room that is 'on-change'






7. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






8. Which group of housekeeping employees should receive blood born pathogen training






9. What is true about abandoned property






10. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






11. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






12. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






14. Which of the following best describes a 'moment of truth'






15. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






16. Which professional recognition is typically granted by a governmental agency






17. How can guest service best be integrated with employee reward systems






18. What is the difference between advertising and publicity






19. What is the greatest difference between full service and limited service hotels






20. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






21. In the lodging industry - What is the meaning of the term room mix






22. Which group is more likely to use the services of a travel agent






23. What is true about the cost of providing room service meals






24. A brand specific frequent guest program is an example of a...






25. What do the initials PM refer to in a hotel maintenance department






26. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






27. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






28. what type of activity describes a site tour






29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






30. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






31. Which factor has the most impact on the number of guests who will be served in a limited service hotel






32. What is another lodging term for work-order






33. What does a foot candle measure






34. Which group of employees will most often initiate the largest number of work orders






35. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






36. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






37. What is the purpose of an MSDS






38. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






39. Which housekeeping- related term is not used by professional hoteliers






40. Which of the following represents the correct order of procedures used in cleaning linens and terry products






41. Which is true about a hotels commitment to green practices






42. What is the one reason a hotel owner might consider hiring a hotel management company






43. What is true about a hosted bar






44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






45. Who will most often have the greatest detailed knowledge of guest likes and dislikes






46. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






47. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






48. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






49. Which of the following is the formula hoteliers use to calculate RevPar






50. Which of the following is most essential to providing good service