Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






2. What is the approximate number of attendees at the average business meeting






3. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






4. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






5. What is the purpose of cold calling






6. How can guest service best be integrated with employee reward systems






7. What happens to a hotel's POM costs as a hotel ages






8. In a hotel guest room - Which is a potential source of HIV






9. what type of activity describes the act of placing an ad in the yellow pages?






10. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






11. A CVB is typically funded by what






12. What is the one reason a hotel owner might consider hiring a hotel management company






13. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






14. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






15. The best menus are those developed based upon






16. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






17. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






18. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






19. What is a lodging industry term for hotels operating under the same brand name






20. What happens to the unit price of food service items as the number of those items purchased increases






21. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






22. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






23. What is true about the traditional russian style

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24. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






25. What is another lodging industry term for a specific hotel brand name






26. Which of the following is a demand generator






27. What is a REIT






28. What is true about abandoned property






29. What is the greatest difference between full service and limited service hotels






30. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






31. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






32. Which of the following would be considered a user-generated web site

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33. Which brand is generally recognized as the first hotel chain






34. Which food service activity happens first






35. Which position would be a direct report to a hotels F&B director






36. For Which item below would a 'replace as needed' program be best






37. What do the initials PM refer to in a hotel maintenance department






38. What is a per diem






39. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






40. Which group of employees will most often initiate the largest number of work orders






41. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






42. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






43. A brand specific frequent guest program is an example of a...






44. What is true about a hotel room that is 'on-change'






45. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






46. from what language does the kitchen term 'mise en place' originate






47. What is most likely to happen when many travelers want to visit and stay in an area






48. What is true about a hosted bar






49. For food service buyers when does the ownership exchange of products the have purchased actually take place






50. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest