Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does a foot candle measure
A hotels occupancy tax
Illumination levels
Maid
Personality type

2. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Night auditor
The pool area
They will have the same quality service expectations
Franchise service director

3. Which of the following is a demand generator
It is designed to meet the hotel's sales goal
A family on vacation
A college graduation weekend occurring near a hotel
Flag

4. What is a normal par level in hotel laundry
A reunion held for veterans of the vietnam war
A college graduation weekend occurring near a hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
3 times the normal usage

5. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Line level employees
Merchant model
The food and beverage services offered by the hotel

6. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Franchise service director
Maintenance request
Management contract
Attrition

7. Which position would be a direct report to a hotels F&B director
Independent
Banquet manager
$2.25
FOC

8. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
A stock issuing company that can own and operate its own hotels
Emergency maintenance
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Routine maintenance

9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Deep cleaning
Guest preference
20%
Trains

10. What is the greatest difference between full service and limited service hotels
Preventive maintenance
It has been intentionally left behind
The food and beverage services offered by the hotel
They will have the same quality service expectations

11. A CVB is typically funded by what
Deep cleaning
Preventive maintenance
Franchise
A hotels occupancy tax

12. Which brand is generally recognized as the first hotel chain
Franchise
BEO
Holiday inn
Sorting/washing/drying

13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
By associating performance in providing guest service with employee compensation
The person in charge of the hotel's maintenances department
Profits are higher with banquet sales
Package

14. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
A reunion held for veterans of the vietnam war
It is designed to meet the hotel's sales goal
Air handlers
Laundry is processed

15. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Ritz carlton
FTC
$73.00
POM

16. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
It is designed to meet the hotel's sales goal
They operate hotels for owners using the management company's trade name as the hotels brand
50%
Effectively answer open-ended questions about hypothetical service situations

17. What is true about food served in the traditional french style

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18. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
Depreciation
They operate hotels for owners but do not use the management company's name as part of the hotels name
A college graduation weekend occurring near a hotel

19. Which types of food items have labor 'built in' to their prices
Make or buy items
The host pays for the beverages cosumed by guests
They should be update as guest preferences change over time
Depreciation

20. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
They generally manage hotels for a fee
Water pumps
FTC

21. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Emergency maintenance
The investor seeks a return on investment (ROI)
FOC
A fixed amount paid for a guests daily travel expense

22. What does STAR report evaluate
50000
Empowerment
They should be update as guest preferences change over time
A hotels sales and marketing teams results in relation to those of other hotels

23. In the lodging industry - What is the meaning of the term room mix
When guests bring in their own bottles of alcohol for consumption at a hotel function
Chain
The ratio of different room types in a hotel
POM

24. What is the purpose of cold calling
25 or fewer
A college graduation weekend occurring near a hotel
To qualify prospects
Do not clean this room now

25. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
The ratio of different room types in a hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Be an effective way to measure progress toward established service standards

26. What is the term used to identify those who sell the rights to use a hotels brand name
Guest preference
Waste disposal costs
Franchisor
ADR x Occupancy Rate= RevPar

27. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
They operate hotels for owners using the management company's trade name as the hotels brand
A family on vacation
Publicity is free

28. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
AAHOA
The investor seeks a return on investment (ROI)
Marketing activity

29. Which of the following would be considered a user-generated web site

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30. What best describes a hotels chief engineer

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31. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Air handlers
The investor seeks a return on investment (ROI)
GDS

32. Which group would be classified as 'leisure travelers'
A family on vacation
POM
$3.20
The person in charge of the hotel's maintenances department

33. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
When guests bring in their own bottles of alcohol for consumption at a hotel function
A stock issuing company that can own and operate its own hotels
Profits are higher with banquet sales
$2.20

34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Be an effective way to measure progress toward established service standards
The person in charge of the hotel's maintenances department
Do not clean this room now
Upon receiving

35. What is a per diem
OTA
A fixed amount paid for a guests daily travel expense
Comp set
Opaque rate model

36. In Which type of booking model are room rates readily viewed on-line by potential guests?
When guests bring in their own bottles of alcohol for consumption at a hotel function
The buying is based upon predetermined desired inventory levels
Personality type
Merchant model

37. 'Terry' refers to guest room amenities that
It matches expenses incurred with revenues generated
It is designed to meet the hotel's sales goal
Include bath towels - hand towels - and washclothes
Personality type

38. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
A hotels sales and marketing teams results in relation to those of other hotels
They should be update as guest preferences change over time
At the advertised ending time
50%

39. A brand specific frequent guest program is an example of a...
Deep cleaning
Maintenance request
Franchisors sales and marketing efforts
Opaque rate model

40. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Management contract
Line level employees
A fixed amount paid for a guests daily travel expense
A web site that allows a hotel's guests to post reviews of their previous stays

41. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
It is prepared and cooked at the guests' table
The ratio of different room types in a hotel
It has been intentionally left behind

42. Which of the following is most essential to providing good service
It has been intentionally left behind
Identifying guests needs and wants
Ritz carlton
Laundry is processed

43. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Maintenance request
The buying is based upon predetermined desired inventory levels
By associating performance in providing guest service with employee compensation

44. What is true about a marketing plan

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45. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
The ratio of different room types in a hotel
Management contract
Housekeeping

46. What happens in a hotels OPL
Incandescent bulb
Effectively answer open-ended questions about hypothetical service situations
Laundry is processed
Merchant model

47. Which is an example of a branded breakfast item
Opaque rate model
Kellogg cereal
It matches expenses incurred with revenues generated
Franchisors sales and marketing efforts

48. What do the initials PM refer to in a hotel maintenance department
50%
Preventive maintenance
FTC
AAHOA

49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Franchise
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It influences the guests total perception of a hotel visit

50. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Franchisors sales and marketing efforts
Their price per unit declines
Licensing