Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Banquet manager
At the advertised ending time
They are important for all workers serving food
$2.25

2. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Personality type
BEO
Function rooms
Empowerment

3. Which food service activity happens first
Deep cleaning
A hotels sales and marketing teams results in relation to those of other hotels
Confirm item quantity and quality
Identifying guests needs and wants

4. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
A web site that allows a hotel's guests to post reviews of their previous stays
Eggs and breakfast meat items
OTA

5. What is true about first tier management companies

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6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Pilferage
$13.53
Licensing
Eggs and breakfast meat items

7. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
A web site that allows a hotel's guests to post reviews of their previous stays
FTC
$1.38
French

8. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
Franchise
The cost is higher than that of dining room service
Management contract

9. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Attrition
The strength of the brand name and the revenue the name will bring to the hotel
The number of hotel rooms sold the previous night
Value

10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
An outside vendor
The buying is based upon predetermined desired inventory levels
FTC
The elimination of insects - rodents and scavenging animals

11. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Improved overall managment of the hotel
Be an effective way to measure progress toward established service standards
Group market

12. Which of the following is NOT a demographic factor of a guest
Independent
Personality type
A stock issuing company that can own and operate its own hotels
The american hotel and lodging association

13. Which housekeeping- related term is not used by professional hoteliers
Maid
When guests bring in their own bottles of alcohol for consumption at a hotel function
Illumination levels
Include bath towels - hand towels - and washclothes

14. 'Terry' refers to guest room amenities that
Waiting for guests to approach staff with specific problems
Include bath towels - hand towels - and washclothes
Flag
Older travelers

15. What does Amtrak operate
POM
Preventive maintenance
Trains
Service

16. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
A hotels occupancy tax
OTA
An outside vendor

17. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
$2.25
Preventive maintenance
Incandescent bulb

18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Merchant model
Holiday inn
50%
At the advertised ending time

19. Which brand is generally recognized as the first hotel chain
An outside vendor
When resolving hotel operating problems
Identifying guests needs and wants
Holiday inn

20. Which state is NOT among the 3 largest car rental location states
The elimination of insects - rodents and scavenging animals
New york
Chain
Opaque rate model

21. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Value
It has been intentionally left behind
Franchisor

22. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The authority to make key decisions
The american hotel and lodging association
GDS
To help keep workers safe

23. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Value
Your ADR is higher then that of your competitors
Guest preference
Pilferage

24. A CVB is typically funded by what
Licensing
A hotels occupancy tax
Water pumps
Empowerment

25. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The authority to make key decisions
Management contract
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Their price per unit declines

26. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
They are not being supervised with a service emphasis
The hotel's executive housekeeper in keeping with the hotel policies and procedures
50%

27. Which of the following is a demand generator
A hotels sales and marketing teams results in relation to those of other hotels
$3.20
Sorting/washing/drying
A college graduation weekend occurring near a hotel

28. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Publicity is free
GDS
Guest preference
The hotel's executive housekeeper in keeping with the hotel policies and procedures

29. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Needles left by intravenous drug users
Attrition
20%
It has been intentionally left behind

30. What is true about the traditional russian style

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31. What do the initials PM refer to in a hotel maintenance department
20%
New york
The number of hotel rooms sold the previous night
Preventive maintenance

32. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Opaque rate model
Guest preference
Water pumps

33. Which group would be classified as 'leisure travelers'
To qualify prospects
Franchise service director
A web site that allows a hotel's guests to post reviews of their previous stays
A family on vacation

34. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Service
Maintenance request
A hotels sales and marketing teams results in relation to those of other hotels
The specific brands of products served and serving hours

35. What best describes a hotels chief engineer

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36. What is the advantage of a CFL
Reduced operational costs
Depreciation
A la carte
The ensure guest room cleanliness

37. What is true about a marketing plan

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38. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The food and beverage services offered by the hotel
Preventive maintenance
Air handlers
Depreciation

39. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Preventive maintenance
250
Reduced operational costs

40. What is the term used to identify those who purchase the rights to a hotels brand naem
They generally manage hotels for a fee
Franchise
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Sorting/washing/drying

41. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Depreciation
A college graduation weekend occurring near a hotel
Package
2-4% gross revenue

42. What does a foot candle measure
Illumination levels
Incandescent bulb
They are important for all workers serving food
Confirm item quantity and quality

43. What is a normal par level in hotel laundry
Chain
Do not clean this room now
3 times the normal usage
Older travelers

44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The strength of the brand name and the revenue the name will bring to the hotel
Incandescent bulb
Publicity is free
The elimination of insects - rodents and scavenging animals

45. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
An outside vendor
Pilferage
Include bath towels - hand towels - and washclothes
Purchases of food

46. What is the approximate number of attendees at the average business meeting
They are individual travelers
25 or fewer
Illumination levels
The strength of the brand name and the revenue the name will bring to the hotel

47. Which is an example of a consumer-generated content web site?
Deep cleaning
Your ADR is higher then that of your competitors
The pool area
Www.tripadvisor.com

48. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
50%
Line level employees
Www.tripadvisor.com

49. What is the industry term for an organization that provides travel booking services on the internet
The authority to make key decisions
OTA
Depreciation
It has been intentionally left behind

50. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Deep cleaning
French
Maintenance request
Contribution margin