Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term describing stealing of small quantities of something over a period of time






2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






3. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






4. what type of activity describes the act of placing an ad in the yellow pages?






5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






6. Which group is more likely to use the services of a travel agent






7. What is true about abandoned property






8. What does Amtrak operate






9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






10. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






11. Which group would be classified as 'leisure travelers'






12. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






13. In Which type of booking model are room rates readily viewed on-line by potential guests?






14. What should happen to service procedures after they have been implemented in a hotel






15. What is true about the cost of providing room service meals






16. What is true about abandoned property






17. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






18. In a hotel guest room - Which is a potential source of HIV






19. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






20. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






21. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






22. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






23. What happens to the unit price of food service items as the number of those items purchased increases






24. Who is responsible for making the distinction between mislaid - lost and abandoned property

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25. Which brand is generally recognized as the first hotel chain






26. To whom does the sous chef in a large hotel report






27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






28. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






29. What is true about an investor in a hotel






30. What happens in a hotels OPL






31. What is true about second-tier management companies

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32. Which group of employees will most often initiate the largest number of work orders






33. What is true about hotel management companies






34. What is a normal par level in hotel laundry






35. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






36. Which of the following best describes a 'moment of truth'






37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






38. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






39. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






41. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






42. What is true about a marketing plan

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43. Which is the most important market for large convention hotels






44. What is the type of dining in which each available menu item is sold for an individual price






45. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






46. What is a per diem






47. What best describes a hotels chief engineer

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48. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






49. What is the lodging industry term for a hotel that is not part of a franchise group?






50. In a housekeeping department - What is the role of inspector