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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What best describes a hotels chief engineer
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2. Which is true about a hotels commitment to green practices
Chain
When resolving hotel operating problems
3 times the normal usage
It is increasingly viewed by guests a a sign of commitment to quality service
3. Which of the following is most essential to providing good service
A stock issuing company that can own and operate its own hotels
Identifying guests needs and wants
Waste disposal costs
Older travelers
4. Who is responsible for making the distinction between mislaid - lost and abandoned property
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5. What is true about a hotel room that is 'on-change'
They will have the same quality service expectations
Chain
It is vacant and not yet cleaned
Effectively answer open-ended questions about hypothetical service situations
6. When would hotel guest be charged a corkage fee
Package
When guests bring in their own bottles of alcohol for consumption at a hotel function
A web site that allows a hotel's guests to post reviews of their previous stays
Illumination levels
7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
By associating performance in providing guest service with employee compensation
$2.20
$13.53
Room rates and the number of operating hotel properties will increase
8. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
The strength of the brand name and the revenue the name will bring to the hotel
They will have the same quality service expectations
Waiting for guests to approach staff with specific problems
9. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The pool area
BEO
French
A stock issuing company that can own and operate its own hotels
10. What does a foot candle measure
Effectively answer open-ended questions about hypothetical service situations
It has been intentionally left behind
Daily
Illumination levels
11. Which professional recognition is typically granted by a governmental agency
It is a reception that includes the services of complimentary food and/or beverages
The american hotel and lodging association
Licensing
Older travelers
12. what type of activity describes a site tour
Presale activity
Opaque rate model
Service
An outside vendor
13. What is true about food served in the traditional french style
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14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Presale activity
250
3 times the normal usage
Eggs and breakfast meat items
15. Which group would be classified as 'leisure travelers'
A family on vacation
Preventive maintenance
It influences the guests total perception of a hotel visit
A la carte
16. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Night auditor
The food and beverage services offered by the hotel
3 times the normal usage
17. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Sorting/washing/drying
Franchisor
A reunion held for veterans of the vietnam war
Room rates and the number of operating hotel properties will increase
18. what type of activity describes the act of placing an ad in the yellow pages?
28
They operate hotels for owners using the management company's trade name as the hotels brand
Holiday inn
Marketing activity
19. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Guest preference
$2.25
Waiting for guests to approach staff with specific problems
20. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
They operate hotels for owners using the management company's trade name as the hotels brand
Illumination levels
AAHOA
$73.00
21. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
It matches expenses incurred with revenues generated
It is designed to meet the hotel's sales goal
Guest preference
22. What is true about abandoned property
It has been intentionally left behind
Package
Preventive maintenance
Personality type
23. What is the approximate number of attendees at the average business meeting
Identifying guests needs and wants
Franchisors sales and marketing efforts
$13.53
25 or fewer
24. What is true about abandoned property
A fixed amount paid for a guests daily travel expense
When guests bring in their own bottles of alcohol for consumption at a hotel function
It matches expenses incurred with revenues generated
It has been intentionally left behind
25. What is the one reason a hotel owner might consider hiring a hotel management company
Preventive maintenance
Improved overall managment of the hotel
Contribution margin
$2.20
26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Illumination levels
The strength of the brand name and the revenue the name will bring to the hotel
FOC
Effectively answer open-ended questions about hypothetical service situations
27. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Routine maintenance
Housekeeping
Function rooms
Value
28. What does STAR report evaluate
The investor seeks a return on investment (ROI)
A hotels sales and marketing teams results in relation to those of other hotels
Profits are higher with banquet sales
Kellogg cereal
29. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
To qualify prospects
FOC
2-4% gross revenue
30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
By associating performance in providing guest service with employee compensation
Service
Independent
250
31. Which housekeeping- related term is not used by professional hoteliers
The hotels general manager
Maid
Water pumps
Franchise
32. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Marketing activity
Service
French
Emergency maintenance
33. Which of the following best describes a 'moment of truth'
At the advertised ending time
Merchant model
Presale activity
It influences the guests total perception of a hotel visit
34. What is the industry term for an organization that provides travel booking services on the internet
$2.20
$1.38
OTA
The american hotel and lodging association
35. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
$1.38
GDS
At the advertised ending time
Group market
36. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
The cost is higher than that of dining room service
Holiday inn
Waiting for guests to approach staff with specific problems
37. Which state is NOT among the 3 largest car rental location states
$2.20
Merchant model
Management contract
New york
38. Who has the greatest influence on the overall quality of service provided within a hotel
Value
The hotels general manager
Line level employees
It matches expenses incurred with revenues generated
39. In Which type of booking model are room rates readily viewed on-line by potential guests?
Improved overall managment of the hotel
Merchant model
Preventive maintenance
Air handlers
40. Which group is more likely to use the services of a travel agent
Older travelers
250
Publicity is free
Eggs and breakfast meat items
41. What is true about an accrual accounting system
The elimination of insects - rodents and scavenging animals
It matches expenses incurred with revenues generated
Personality type
Routine maintenance
42. What is a REIT
OTA
The ratio of different room types in a hotel
FOC
A stock issuing company that can own and operate its own hotels
43. Which position would be a direct report to a hotels F&B director
They should be update as guest preferences change over time
Banquet manager
It is a reception that includes the services of complimentary food and/or beverages
$13.53
44. What is true about first tier management companies
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45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Depreciation
Daily
It matches expenses incurred with revenues generated
Trains
46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
New york
Daily
Night auditor
Empowerment
47. What does Amtrak operate
FOC
Deep cleaning
Trains
Service
48. What is a normal par level in hotel laundry
Opaque rate model
3 times the normal usage
Merchant model
A web site that allows a hotel's guests to post reviews of their previous stays
49. Which brand is generally recognized as the first hotel chain
It has been intentionally left behind
Kellogg cereal
Holiday inn
Franchisor
50. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Guest preference
They are not being supervised with a service emphasis
Profits are higher with banquet sales
The elimination of insects - rodents and scavenging animals