Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






3. Which of the following is most essential to providing good service






4. In a housekeeping department - What is the role of inspector






5. What is true about an accrual accounting system






6. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






7. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






8. What is true about a marketing plan

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9. Which is true about a hotels commitment to green practices






10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






11. What is the term used to identify those who sell the rights to use a hotels brand name






12. How can guest service best be integrated with employee reward systems






13. Which is the most important market for large convention hotels






14. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






15. Which area would be considered public space in a hotel






16. Managers can seek out service-minded staff by hiring those job applicants who






17. What is another lodging term for work-order






18. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






19. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






20. Who usually maintains the washers and ryers placed in a hotels guests laundry






21. A CVB is typically funded by what






22. What is the difference between advertising and publicity






23. What is a per diem






24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






26. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






27. What does Amtrak operate






28. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






30. For Which item below would a 'replace as needed' program be best






31. Which is an example of a consumer-generated content web site?






32. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






33. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






34. what type of activity describes a site tour






35. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






36. 'Terry' refers to guest room amenities that






37. Which group of housekeeping employees should receive blood born pathogen training






38. For food service buyers when does the ownership exchange of products the have purchased actually take place






39. What is true about an investor in a hotel






40. Which state is NOT among the 3 largest car rental location states






41. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






42. What happens to the unit price of food service items as the number of those items purchased increases






43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






44. What is the type of dining in which each available menu item is sold for an individual price






45. Which of the following is a demand generator






46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






47. What does STAR report evaluate






48. What is a lodging industry term for hotels operating under the same brand name






49. What is the industry term for an organization that provides travel booking services on the internet






50. What is true about a hotel room that is 'on-change'