Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






2. What does a foot candle measure






3. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






4. Which is the most important market for large convention hotels






5. What is true about a hotel room that is 'on-change'






6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






7. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






8. What is the term describing stealing of small quantities of something over a period of time






9. Which group is more likely to use the services of a travel agent






10. Which food service activity happens first






11. What is the advantage of a CFL






12. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






13. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






14. what type of activity describes the act of placing an ad in the yellow pages?






15. What is true about a hosted bar






16. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






17. Who will most often have the greatest detailed knowledge of guest likes and dislikes






18. What is true about the traditional russian style

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19. Which of the following would be considered a user-generated web site

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20. Which of the following is NOT a demographic factor of a guest






21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






22. What is the purpose of cold calling






23. What is the most important reason for properly maintaining trash removal areas






24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






25. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






26. To whom does the sous chef in a large hotel report






27. What is true about abandoned property






28. Which is an example of a consumer-generated content web site?






29. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






31. Which of the following best describes 'managers reception' in a limited service hotel






32. what type of activity describes a site tour






33. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






34. What is true about abandoned property






35. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






36. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






37. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






38. What happens to a hotel's POM costs as a hotel ages






39. Which state is NOT among the 3 largest car rental location states






40. Which housekeeping- related term is not used by professional hoteliers






41. What do the initials PM refer to in a hotel maintenance department






42. Which group of employees will most often initiate the largest number of work orders






43. Which position would be a direct report to a hotels F&B director






44. What is true about food served in the traditional french style

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45. What is true about the cost of providing room service meals






46. What is a per diem






47. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






48. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






49. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






50. How can guest service best be integrated with employee reward systems