Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the purpose of cold calling
The host pays for the beverages cosumed by guests
Presale activity
To qualify prospects
Illumination levels

2. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Maintenance request
A fixed amount paid for a guests daily travel expense
Value
Franchise service director

3. What is true about hotel management companies
Your ADR is higher then that of your competitors
They generally manage hotels for a fee
The authority to make key decisions
A la carte

4. Which food service activity happens first
Water pumps
Confirm item quantity and quality
POM
The hotels general manager

5. What is true about transient travelers
They are individual travelers
The authority to make key decisions
It has been intentionally left behind
Attrition

6. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
It has been intentionally left behind
BEO
The strength of the brand name and the revenue the name will bring to the hotel

7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Franchisors sales and marketing efforts
By associating performance in providing guest service with employee compensation
The food and beverage services offered by the hotel
The specific brands of products served and serving hours

8. What is true about second-tier management companies

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9. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Needles left by intravenous drug users
Comp set
Purchases of food

10. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Room rates and the number of operating hotel properties will increase
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To help keep workers safe

11. What is the term used to identify those who purchase the rights to a hotels brand naem
Www.tripadvisor.com
Franchise
Confirm item quantity and quality
An outside vendor

12. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
3 times the normal usage
Incandescent bulb
$2.25
Preventive maintenance

13. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
$3.20
28
Waste disposal costs
All housekeeping employees

14. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The hotel's executive housekeeper in keeping with the hotel policies and procedures
FTC
Package
50%

15. What do the initials PM refer to in a hotel maintenance department
All housekeeping employees
Attrition
$73.00
Preventive maintenance

16. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
It matches expenses incurred with revenues generated
FTC
Improved overall managment of the hotel
50000

17. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Maintenance request
$3.20
The buying is based upon predetermined desired inventory levels
Pilferage

18. What is true about the traditional russian style

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19. In a hotel guest room - Which is a potential source of HIV
The buying is based upon predetermined desired inventory levels
To help keep workers safe
Needles left by intravenous drug users
Package

20. What does a foot candle measure
Illumination levels
25 or fewer
OTA
By associating performance in providing guest service with employee compensation

21. Which is an example of a branded breakfast item
Be an effective way to measure progress toward established service standards
Kellogg cereal
Deep cleaning
It is vacant and not yet cleaned

22. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Sorting/washing/drying
Depreciation
20%

23. What is another lodging industry term for a specific hotel brand name
A college graduation weekend occurring near a hotel
Trains
Personality type
Flag

24. Which of the following is a demand generator
A web site that allows a hotel's guests to post reviews of their previous stays
A college graduation weekend occurring near a hotel
It has been intentionally left behind
OTA

25. What is most likely to happen when many travelers want to visit and stay in an area
50000
Room rates and the number of operating hotel properties will increase
Make or buy items
Presale activity

26. In Which type of booking model are room rates readily viewed on-line by potential guests?
They are individual travelers
Needles left by intravenous drug users
Independent
Merchant model

27. Which is true about a hotels commitment to green practices
The authority to make key decisions
It has been intentionally left behind
It is increasingly viewed by guests a a sign of commitment to quality service
Group market

28. What is the type of dining in which each available menu item is sold for an individual price
It has been intentionally left behind
Franchisors sales and marketing efforts
A la carte
It has been intentionally left behind

29. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Opaque rate model
Maid
Service
Comp set

30. Which state is NOT among the 3 largest car rental location states
The hotels general manager
Make or buy items
Maintenance request
New york

31. Which of the following is most essential to providing good service
Identifying guests needs and wants
Franchise
It matches expenses incurred with revenues generated
An outside vendor

32. Which brand is generally recognized as the first hotel chain
Routine maintenance
Holiday inn
A hotels sales and marketing teams results in relation to those of other hotels
The specific brands of products served and serving hours

33. When can a cross-functional team be an effective operatiional tool in a hotel
Their price per unit declines
Purchases of food
20%
When resolving hotel operating problems

34. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
BEO
$2.25
The ensure guest room cleanliness
The strength of the brand name and the revenue the name will bring to the hotel

35. What is a REIT
A stock issuing company that can own and operate its own hotels
At the advertised ending time
Profits are higher with banquet sales
FTC

36. What is the greatest difference between full service and limited service hotels
It has been intentionally left behind
Franchisors sales and marketing efforts
Maid
The food and beverage services offered by the hotel

37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Be an effective way to measure progress toward established service standards
A reunion held for veterans of the vietnam war
Incandescent bulb
The authority to make key decisions

38. What is the lodging industry term for a hotel that is not part of a franchise group?
Line level employees
AAHOA
Independent
It has been intentionally left behind

39. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Routine maintenance
To help keep workers safe
Preventive maintenance
Franchise

40. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The american hotel and lodging association
20%
They should be update as guest preferences change over time
A fixed amount paid for a guests daily travel expense

41. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
GDS
Flag
It is a reception that includes the services of complimentary food and/or beverages

42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Marketing activity
The ratio of different room types in a hotel
Purchases of food

43. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
FOC
50%
At the advertised ending time
It matches expenses incurred with revenues generated

44. Which housekeeping- related term is not used by professional hoteliers
Maid
It is a reception that includes the services of complimentary food and/or beverages
Personality type
The buying is based upon predetermined desired inventory levels

45. what type of activity describes the act of placing an ad in the yellow pages?
Guest preference
Marketing activity
Value
A hotels occupancy tax

46. What does Amtrak operate
Sorting/washing/drying
Trains
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is prepared and cooked at the guests' table

47. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Service
Costs increase
It is vacant and not yet cleaned

48. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Comp set
They are important for all workers serving food
Contribution margin
20%

49. What is a lodging industry term for hotels operating under the same brand name
Service
Chain
New york
The cost is higher than that of dining room service

50. What is true about first tier management companies

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