Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
$2.25
Needles left by intravenous drug users
Upon receiving
Ritz carlton

2. What is most likely to happen when many travelers want to visit and stay in an area
Night auditor
Room rates and the number of operating hotel properties will increase
Line level employees
Www.tripadvisor.com

3. What is a per diem
The authority to make key decisions
Franchise service director
The american hotel and lodging association
A fixed amount paid for a guests daily travel expense

4. What is the difference between advertising and publicity
$2.20
Publicity is free
Chain
They generally manage hotels for a fee

5. What is a REIT
A stock issuing company that can own and operate its own hotels
Profits are higher with banquet sales
BEO
20%

6. Which of the following is NOT a demographic factor of a guest
Upon receiving
Personality type
Maintenance request
$73.00

7. What is true about the cost of providing room service meals
A college graduation weekend occurring near a hotel
The cost is higher than that of dining room service
A hotels sales and marketing teams results in relation to those of other hotels
Group market

8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Purchases of food
Guest preference
A college graduation weekend occurring near a hotel
Routine maintenance

9. Which of the following best describes a 'moment of truth'
AAHOA
Emergency maintenance
Publicity is free
It influences the guests total perception of a hotel visit

10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
They should be update as guest preferences change over time
Publicity is free
Routine maintenance
FTC

11. what type of activity describes the act of placing an ad in the yellow pages?
They operate hotels for owners but do not use the management company's name as part of the hotels name
Attrition
Do not clean this room now
Marketing activity

12. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
By associating performance in providing guest service with employee compensation
A la carte
Waste disposal costs

13. Which method would be least effective for determining guests' needs and wants
The number of hotel rooms sold the previous night
Waiting for guests to approach staff with specific problems
250
They should be update as guest preferences change over time

14. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
ADR x Occupancy Rate= RevPar
Function rooms
The elimination of insects - rodents and scavenging animals
French

15. The best menus are those developed based upon
2-4% gross revenue
Guest preference
Pilferage
Their price per unit declines

16. What is the most important reason for properly maintaining trash removal areas
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Guest preference
The elimination of insects - rodents and scavenging animals
2-4% gross revenue

17. Which group is more likely to use the services of a travel agent
Older travelers
Franchisors sales and marketing efforts
Illumination levels
Incandescent bulb

18. Which types of food items have labor 'built in' to their prices
Executive chef
The buying is based upon predetermined desired inventory levels
They should be update as guest preferences change over time
Make or buy items

19. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Publicity is free
Do not clean this room now
Sorting/washing/drying
They should be update as guest preferences change over time

20. What is the lodging industry term for a hotel that is not part of a franchise group?
2-4% gross revenue
$73.00
Independent
OTA

21. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The hotels general manager
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They should be update as guest preferences change over time
20%

22. What is the term describing stealing of small quantities of something over a period of time
Purchases of food
Franchisor
An outside vendor
Pilferage

23. What happens in a hotels OPL
Costs increase
Personality type
$73.00
Laundry is processed

24. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
A hotels occupancy tax
Comp set
It is a reception that includes the services of complimentary food and/or beverages
French

25. A CVB is typically funded by what
A hotels occupancy tax
50000
Older travelers
2-4% gross revenue

26. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Make or buy items
Depreciation
Holiday inn

27. What is the purpose of cold calling
To qualify prospects
Service
They operate hotels for owners but do not use the management company's name as part of the hotels name
A fixed amount paid for a guests daily travel expense

28. What does STAR report evaluate
The cost is higher than that of dining room service
A hotels sales and marketing teams results in relation to those of other hotels
Www.tripadvisor.com
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

29. What happens to the unit price of food service items as the number of those items purchased increases
GDS
A college graduation weekend occurring near a hotel
Their price per unit declines
Franchise service director

30. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The person in charge of the hotel's maintenances department
It has been intentionally left behind
Emergency maintenance
Housekeeping

31. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Air handlers
Licensing
They will have the same quality service expectations

32. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Laundry is processed
Sorting/washing/drying
2-4% gross revenue
A stock issuing company that can own and operate its own hotels

33. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Franchise
It is a reception that includes the services of complimentary food and/or beverages
New york
Daily

34. Approximately how many hotels are in operation in the US
POM
50000
They will have the same quality service expectations
It is designed to meet the hotel's sales goal

35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Contribution margin
Deep cleaning
To qualify prospects
$13.53

36. What is another lodging industry term for a specific hotel brand name
An outside vendor
Flag
Air handlers
Maintenance request

37. What does a foot candle measure
Illumination levels
The host pays for the beverages cosumed by guests
Independent
Franchise service director

38. Which housekeeping- related term is not used by professional hoteliers
The food and beverage services offered by the hotel
Purchases of food
Maid
Www.tripadvisor.com

39. What is the approximate number of attendees at the average business meeting
25 or fewer
Their price per unit declines
They should be update as guest preferences change over time
Waste disposal costs

40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
When guests bring in their own bottles of alcohol for consumption at a hotel function
Marketing activity
Air handlers
It is designed to meet the hotel's sales goal

41. Which is an example of a consumer-generated content web site?
An outside vendor
Www.tripadvisor.com
$2.20
A reunion held for veterans of the vietnam war

42. What is the purpose of an MSDS
It is prepared and cooked at the guests' table
A family on vacation
To help keep workers safe
A reunion held for veterans of the vietnam war

43. Which area would be considered public space in a hotel
The pool area
Franchise service director
Night auditor
Identifying guests needs and wants

44. which factor most influences guest perceptions about their experience at a lodging operation
Group market
A web site that allows a hotel's guests to post reviews of their previous stays
Do not clean this room now
Service

45. What is true about the traditional russian style

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46. what type of activity describes a site tour
Value
Presale activity
Ritz carlton
The ensure guest room cleanliness

47. What is true about abandoned property
It has been intentionally left behind
$73.00
Licensing
New york

48. To whom does the sous chef in a large hotel report
Older travelers
Deep cleaning
Executive chef
A reunion held for veterans of the vietnam war

49. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Make or buy items
Deep cleaning
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They are important for all workers serving food

50. Managers can seek out service-minded staff by hiring those job applicants who
Kellogg cereal
Effectively answer open-ended questions about hypothetical service situations
Emergency maintenance
The cost is higher than that of dining room service