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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When would hotel guest be charged a corkage fee






2. Who will most often have the greatest detailed knowledge of guest likes and dislikes






3. Which of the following is essential if employees are to effectively resolve guest problems as they occur






4. What is true about the cost of providing room service meals






5. What is the purpose of cold calling






6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






7. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






8. What is true about mislaid property






9. In Which type of booking model are room rates readily viewed on-line by potential guests?






10. When can a cross-functional team be an effective operatiional tool in a hotel






11. What is true about second-tier management companies

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12. Which group of housekeeping employees should receive blood born pathogen training






13. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






14. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






16. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






18. What is the difference between advertising and publicity






19. For food service buyers when does the ownership exchange of products the have purchased actually take place






20. What is a REIT






21. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






22. What should happen to service procedures after they have been implemented in a hotel






23. How can guest service best be integrated with employee reward systems






24. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






25. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






26. What is most likely to happen when many travelers want to visit and stay in an area






27. What is a lodging industry term for hotels operating under the same brand name






28. Which of the following best describes a 'moment of truth'






29. Managers can seek out service-minded staff by hiring those job applicants who






30. What is another lodging term for work-order






31. Which group would be classified as 'leisure travelers'






32. What is the term describing stealing of small quantities of something over a period of time






33. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






34. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






35. What happens to the unit price of food service items as the number of those items purchased increases






36. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






37. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






38. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






39. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






40. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






41. What does STAR report evaluate






42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






43. Which group of employees will most often initiate the largest number of work orders






44. What is the industry term for an organization that provides travel booking services on the internet






45. What is true about abandoned property






46. What is the purpose of an MSDS






47. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






48. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






49. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






50. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room







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Can you answer 50 questions in 15 minutes?


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