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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It matches expenses incurred with revenues generated
Daily
Presale activity
A family on vacation
2. What does a foot candle measure
The pool area
50000
Illumination levels
They are important for all workers serving food
3. Which method would be least effective for determining guests' needs and wants
$2.20
Waiting for guests to approach staff with specific problems
Www.tripadvisor.com
Franchise
4. what type of activity describes a site tour
Presale activity
Housekeeping
Www.tripadvisor.com
They are individual travelers
5. What is the one reason a hotel owner might consider hiring a hotel management company
GDS
Improved overall managment of the hotel
Waste disposal costs
The investor seeks a return on investment (ROI)
6. Who is responsible for making the distinction between mislaid - lost and abandoned property
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7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
They are important for all workers serving food
Include bath towels - hand towels - and washclothes
The host pays for the beverages cosumed by guests
8. What is the term used to identify those who purchase the rights to a hotels brand naem
The food and beverage services offered by the hotel
Air handlers
A hotels sales and marketing teams results in relation to those of other hotels
Franchise
9. Which is the most important market for large convention hotels
The ratio of different room types in a hotel
Attrition
Group market
It is vacant and not yet cleaned
10. What is true about first tier management companies
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11. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
Group market
Attrition
A stock issuing company that can own and operate its own hotels
12. Which is an example of a consumer-generated content web site?
Purchases of food
The ensure guest room cleanliness
Www.tripadvisor.com
A la carte
13. Which professional recognition is typically granted by a governmental agency
$1.38
Licensing
Night auditor
FTC
14. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Your ADR is higher then that of your competitors
By associating performance in providing guest service with employee compensation
A family on vacation
15. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Laundry is processed
AAHOA
It is increasingly viewed by guests a a sign of commitment to quality service
The strength of the brand name and the revenue the name will bring to the hotel
16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Identifying guests needs and wants
It is prepared and cooked at the guests' table
Executive chef
Night auditor
17. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Profits are higher with banquet sales
Routine maintenance
The cost is higher than that of dining room service
18. Which position would be a direct report to a hotels F&B director
Franchisors sales and marketing efforts
$3.20
Banquet manager
ADR x Occupancy Rate= RevPar
19. What does Amtrak operate
The cost is higher than that of dining room service
A web site that allows a hotel's guests to post reviews of their previous stays
Confirm item quantity and quality
Trains
20. In the lodging industry - What is the meaning of the term room mix
Preventive maintenance
The ratio of different room types in a hotel
Routine maintenance
They will have the same quality service expectations
21. Who has the greatest influence on the overall quality of service provided within a hotel
Www.tripadvisor.com
Function rooms
Executive chef
The hotels general manager
22. The best menus are those developed based upon
Guest preference
They operate hotels for owners but do not use the management company's name as part of the hotels name
The hotels general manager
It has been intentionally left behind
23. Approximately how many hotels are in operation in the US
Waiting for guests to approach staff with specific problems
$2.25
50000
28
24. What is true about the traditional russian style
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25. How can guest service best be integrated with employee reward systems
The buying is based upon predetermined desired inventory levels
Needles left by intravenous drug users
Include bath towels - hand towels - and washclothes
By associating performance in providing guest service with employee compensation
26. Which types of food items have labor 'built in' to their prices
By associating performance in providing guest service with employee compensation
Make or buy items
Older travelers
Presale activity
27. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Do not clean this room now
Be an effective way to measure progress toward established service standards
A hotels occupancy tax
Comp set
28. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
3 times the normal usage
Purchases of food
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Function rooms
29. from what language does the kitchen term 'mise en place' originate
Merchant model
French
$73.00
It has been intentionally left behind
30. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Air handlers
A reunion held for veterans of the vietnam war
To help keep workers safe
A family on vacation
31. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The investor seeks a return on investment (ROI)
Do not clean this room now
The american hotel and lodging association
FOC
32. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
FOC
They operate hotels for owners using the management company's trade name as the hotels brand
Management contract
33. Which of the following is a demand generator
Personality type
Illumination levels
It has been intentionally left behind
A college graduation weekend occurring near a hotel
34. What happens in a hotels OPL
Upon receiving
Licensing
The cost is higher than that of dining room service
Laundry is processed
35. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Comp set
They are important for all workers serving food
Marketing activity
36. What is the lodging industry term for a hotel that is not part of a franchise group?
It has been intentionally left behind
Independent
25 or fewer
Night auditor
37. In a hotel guest room - Which is a potential source of HIV
Merchant model
Laundry is processed
Their price per unit declines
Needles left by intravenous drug users
38. When can a cross-functional team be an effective operatiional tool in a hotel
Routine maintenance
When resolving hotel operating problems
Merchant model
Presale activity
39. What does STAR report evaluate
Room rates and the number of operating hotel properties will increase
A family on vacation
A hotels sales and marketing teams results in relation to those of other hotels
Contribution margin
40. What is the advantage of a CFL
All housekeeping employees
Franchise service director
Reduced operational costs
Value
41. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
The investor seeks a return on investment (ROI)
$3.20
BEO
$73.00
42. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
French
50000
New york
43. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Costs increase
A hotels occupancy tax
A reunion held for veterans of the vietnam war
Value
44. Which group of employees will most often initiate the largest number of work orders
50000
$1.38
Housekeeping
Maintenance request
45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
It is a reception that includes the services of complimentary food and/or beverages
They will have the same quality service expectations
All housekeeping employees
The ratio of different room types in a hotel
46. Which housekeeping- related term is not used by professional hoteliers
Incandescent bulb
$73.00
When resolving hotel operating problems
Maid
47. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Function rooms
A college graduation weekend occurring near a hotel
Sorting/washing/drying
Www.tripadvisor.com
48. Which of the following is most essential to providing good service
OTA
Service
When resolving hotel operating problems
Identifying guests needs and wants
49. What is true about a marketing plan
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50. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
AAHOA
The ensure guest room cleanliness
Room rates and the number of operating hotel properties will increase