Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What best describes a hotels chief engineer

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2. A CVB is typically funded by what






3. What is true about an investor in a hotel






4. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






5. Which of the following is most essential to providing good service






6. What is the purpose of cold calling






7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






8. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






9. Which of the following is a demand generator






10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






11. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






12. What does a foot candle measure






13. What is true about the traditional russian style

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14. What is true about transient travelers






15. Which state is NOT among the 3 largest car rental location states






16. Which of the following would be considered a user-generated web site

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17. What is true about sanitation concerns in a limited service- hotel






18. Who will most often have the greatest detailed knowledge of guest likes and dislikes






19. What is the purpose of an MSDS






20. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






21. What is the industry term for an organization that provides travel booking services on the internet






22. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






23. what type of activity describes the act of placing an ad in the yellow pages?






24. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






25. What is true about food served in the traditional french style

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26. What is the advantage of a CFL






27. When would hotel guest be charged a corkage fee






28. What is true about hotel management companies






29. Who is responsible for making the distinction between mislaid - lost and abandoned property

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30. In the lodging industry - What is the meaning of the term room mix






31. Which group would be classified as 'leisure travelers'






32. What is true about an accrual accounting system






33. Which group of housekeeping employees should receive blood born pathogen training






34. What is true about second-tier management companies

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35. What is the approximate number of attendees at the average business meeting






36. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






37. Approximately how many hotels are in operation in the US






38. What is the one reason a hotel owner might consider hiring a hotel management company






39. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






40. What happens in a hotels OPL






41. What is true about abandoned property






42. Which of the following is NOT a demographic factor of a guest






43. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






44. Which is true about a hotels commitment to green practices






45. In a hotel guest room - Which is a potential source of HIV






46. Which housekeeping- related term is not used by professional hoteliers






47. What is the difference between advertising and publicity






48. What should happen to service procedures after they have been implemented in a hotel






49. What is a normal par level in hotel laundry






50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared