Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






2. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






3. 'Terry' refers to guest room amenities that






4. When can a cross-functional team be an effective operatiional tool in a hotel






5. Which method would be least effective for determining guests' needs and wants






6. What is a lodging industry term for hotels operating under the same brand name






7. What best describes a hotels chief engineer

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8. Which is the most important market for large convention hotels






9. In regard to quality service - a gal of zero defects can






10. To whom does the sous chef in a large hotel report






11. Which professional recognition is typically granted by a governmental agency






12. How can guest service best be integrated with employee reward systems






13. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






14. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






15. Which of the following is essential if employees are to effectively resolve guest problems as they occur






16. Which food service activity happens first






17. What is true about abandoned property






18. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






19. Approximately how many hotels are in operation in the US






20. What is true about food served in the traditional french style

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21. What happens to a hotel's POM costs as a hotel ages






22. The best menus are those developed based upon






23. Which housekeeping- related term is not used by professional hoteliers






24. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






25. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






26. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






27. Which brand is generally recognized as the first hotel chain






28. What is a per diem






29. What is true about a hotel room that is 'on-change'






30. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






31. Which of the following is NOT a demographic factor of a guest






32. Which is true about a hotels commitment to green practices






33. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






35. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






37. What is a REIT






38. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






39. Which group of employees will most often initiate the largest number of work orders






40. from what language does the kitchen term 'mise en place' originate






41. What does Amtrak operate






42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






43. Which group of housekeeping employees should receive blood born pathogen training






44. which factor most influences guest perceptions about their experience at a lodging operation






45. What is the approximate number of attendees at the average business meeting






46. Who will most often have the greatest detailed knowledge of guest likes and dislikes






47. What is the one reason a hotel owner might consider hiring a hotel management company






48. Who has the greatest influence on the overall quality of service provided within a hotel






49. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






50. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light