Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






2. What is the approximate number of attendees at the average business meeting






3. What does Amtrak operate






4. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






5. what type of activity describes the act of placing an ad in the yellow pages?






6. What is most likely to happen when many travelers want to visit and stay in an area






7. Which of the following represents the correct order of procedures used in cleaning linens and terry products






8. What is true about transient travelers






9. For food service buyers when does the ownership exchange of products the have purchased actually take place






10. Which of the following is most essential to providing good service






11. What is the purpose of an MSDS






12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






13. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






14. In a housekeeping department - What is the role of inspector






15. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






16. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






17. Who usually maintains the washers and dryers placed in a hotel's guest laundry






18. Which of the following is NOT a demographic factor of a guest






19. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






20. What is the advantage of a CFL






21. What is the term used to identify those who sell the rights to use a hotels brand name






22. Which is an example of a branded breakfast item






23. Which state is NOT among the 3 largest car rental location states






24. Which group is more likely to use the services of a travel agent






25. What happens in a hotels OPL






26. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






27. which factor most influences guest perceptions about their experience at a lodging operation






28. Which housekeeping- related term is not used by professional hoteliers






29. What is the most important reason for properly maintaining trash removal areas






30. Which is true about a hotels commitment to green practices






31. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






32. What best describes a hotels chief engineer

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33. Which group of employees will most often initiate the largest number of work orders






34. What is true about a marketing plan

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35. what type of activity describes a site tour






36. What happens to the unit price of food service items as the number of those items purchased increases






37. The best menus are those developed based upon






38. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






39. In Which type of booking model are room rates readily viewed on-line by potential guests?






40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






41. Which area would be considered public space in a hotel






42. What is true about mislaid property






43. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






44. What is the type of dining in which each available menu item is sold for an individual price






45. 'Terry' refers to guest room amenities that






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. Which food service activity happens first






48. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






49. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






50. Shat complimentary breakfast characteristics are typically established by a hotels franchise company