Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In Which type of booking model are room rates readily viewed on-line by potential guests?






2. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






3. The best menus are those developed based upon






4. How can guest service best be integrated with employee reward systems






5. For Which item below would a 'replace as needed' program be best






6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






7. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






9. Which method would be least effective for determining guests' needs and wants






10. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






11. What is a normal par level in hotel laundry






12. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






13. Which of the following is the formula hoteliers use to calculate RevPar






14. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






15. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






16. Who will most often have the greatest detailed knowledge of guest likes and dislikes






17. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






18. What is the term used to identify those who purchase the rights to a hotels brand naem






19. Which is the most important market for large convention hotels






20. What is the most important reason for properly maintaining trash removal areas






21. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






22. What happens to a hotel's POM costs as a hotel ages






23. What is true about a hosted bar






24. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






25. A CVB is typically funded by what






26. Which position would be a direct report to a hotels F&B director






27. Which food service activity happens first






28. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


29. What do the initials PM refer to in a hotel maintenance department






30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






31. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






32. Which of the following is most essential to providing good service






33. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






35. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






36. Which types of food items have labor 'built in' to their prices






37. What is another lodging term for work-order






38. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


39. What is true about abandoned property






40. Which is an example of a branded breakfast item






41. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






42. What is true about an investor in a hotel






43. from what language does the kitchen term 'mise en place' originate






44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






45. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






46. When would hotel guest be charged a corkage fee






47. What is true about transient travelers






48. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






49. What is the type of dining in which each available menu item is sold for an individual price






50. To whom does the sous chef in a large hotel report