Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does Amtrak operate






2. Which of the following is essential if employees are to effectively resolve guest problems as they occur






3. What is the purpose of an MSDS






4. What is true about sanitation concerns in a limited service- hotel






5. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






6. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






7. Who usually maintains the washers and dryers placed in a hotel's guest laundry






8. Which brand is generally recognized as the first hotel chain






9. Which of the following best describes 'managers reception' in a limited service hotel






10. Which of the following is most essential to providing good service






11. What happens in a hotels OPL






12. What is the one reason a hotel owner might consider hiring a hotel management company






13. Which of the following would be considered a user-generated web site

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14. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






15. What is another lodging industry term for a specific hotel brand name






16. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






17. Which group is more likely to use the services of a travel agent






18. What is the term describing stealing of small quantities of something over a period of time






19. What does STAR report evaluate






20. What is true about an investor in a hotel






21. Which housekeeping- related term is not used by professional hoteliers






22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






23. What does a foot candle measure






24. When can a cross-functional team be an effective operatiional tool in a hotel






25. Which of the following is a demand generator






26. What is most likely to happen when many travelers want to visit and stay in an area






27. What is another lodging term for work-order






28. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






29. What is true about the traditional russian style

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30. What is true about food served in the traditional french style

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31. Who usually maintains the washers and ryers placed in a hotels guests laundry






32. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






33. Which of the following is NOT a demographic factor of a guest






34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






35. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






36. What is true about a marketing plan

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37. Which method would be least effective for determining guests' needs and wants






38. Which types of food items have labor 'built in' to their prices






39. In the lodging industry - What is the meaning of the term room mix






40. What best describes a hotels chief engineer

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41. Which of the following represents the correct order of procedures used in cleaning linens and terry products






42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






43. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






45. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






48. What is the approximate number of attendees at the average business meeting






49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy