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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group would be classified as 'leisure travelers'






2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






3. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






4. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






6. Which housekeeping- related term is not used by professional hoteliers






7. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






8. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






9. what type of activity describes a site tour






10. Which of the following is NOT a demographic factor of a guest






11. What is the term used to identify those who sell the rights to use a hotels brand name






12. What is true about hotel management companies






13. In Which type of booking model are room rates readily viewed on-line by potential guests?






14. What best describes a hotels chief engineer

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15. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






16. What is true about food served in the traditional french style

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17. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






18. What is the lodging industry term for a hotel that is not part of a franchise group?






19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






20. What is true about abandoned property






21. What is the industry term for an organization that provides travel booking services on the internet






22. Which position would be a direct report to a hotels F&B director






23. Which of the following is most essential to providing good service






24. Which of the following is a demand generator






25. from what language does the kitchen term 'mise en place' originate






26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






27. To whom does the sous chef in a large hotel report






28. Who usually maintains the washers and dryers placed in a hotel's guest laundry






29. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






30. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






31. What is the purpose of an MSDS






32. A CVB is typically funded by what






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






36. Which is the most important market for large convention hotels






37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






38. What is the purpose of cold calling






39. Which types of food items have labor 'built in' to their prices






40. Which group of housekeeping employees should receive blood born pathogen training






41. Who usually maintains the washers and ryers placed in a hotels guests laundry






42. Which group is more likely to use the services of a travel agent






43. Which of the following would be considered a user-generated web site

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44. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






46. What is the one reason a hotel owner might consider hiring a hotel management company






47. Managers can seek out service-minded staff by hiring those job applicants who






48. What does Amtrak operate






49. Which method would be least effective for determining guests' needs and wants






50. Which is an example of a consumer-generated content web site?






Can you answer 50 questions in 15 minutes?



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