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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. from what language does the kitchen term 'mise en place' originate
$3.20
When guests bring in their own bottles of alcohol for consumption at a hotel function
French
Preventive maintenance
2. What is the most important reason for properly maintaining trash removal areas
Maintenance request
Group market
Franchise
The elimination of insects - rodents and scavenging animals
3. What is true about a marketing plan
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4. What is the one reason a hotel owner might consider hiring a hotel management company
$73.00
Improved overall managment of the hotel
Comp set
It matches expenses incurred with revenues generated
5. which factor most influences guest perceptions about their experience at a lodging operation
A hotels sales and marketing teams results in relation to those of other hotels
Maid
Service
GDS
6. Which group would be classified as 'leisure travelers'
Attrition
A family on vacation
It is increasingly viewed by guests a a sign of commitment to quality service
Maid
7. What is the term used to identify those who purchase the rights to a hotels brand naem
50000
The ensure guest room cleanliness
The number of hotel rooms sold the previous night
Franchise
8. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Your ADR is higher then that of your competitors
It influences the guests total perception of a hotel visit
FOC
Emergency maintenance
9. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
AAHOA
FOC
They operate hotels for owners using the management company's trade name as the hotels brand
10. Managers can seek out service-minded staff by hiring those job applicants who
$1.38
The cost is higher than that of dining room service
It matches expenses incurred with revenues generated
Effectively answer open-ended questions about hypothetical service situations
11. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Effectively answer open-ended questions about hypothetical service situations
Line level employees
Do not clean this room now
Maintenance request
12. What is the difference between advertising and publicity
They generally manage hotels for a fee
Publicity is free
A hotels sales and marketing teams results in relation to those of other hotels
The pool area
13. Which types of food items have labor 'built in' to their prices
3 times the normal usage
French
Housekeeping
Make or buy items
14. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
They will have the same quality service expectations
The strength of the brand name and the revenue the name will bring to the hotel
The hotels general manager
$3.20
15. What is true about an accrual accounting system
Attrition
Kellogg cereal
AAHOA
It matches expenses incurred with revenues generated
16. Who has the greatest influence on the overall quality of service provided within a hotel
The strength of the brand name and the revenue the name will bring to the hotel
The hotels general manager
Water pumps
Comp set
17. Which is an example of a consumer-generated content web site?
Needles left by intravenous drug users
To help keep workers safe
Www.tripadvisor.com
Opaque rate model
18. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
FTC
Licensing
The ensure guest room cleanliness
19. Which is the most important market for large convention hotels
A la carte
2-4% gross revenue
Group market
GDS
20. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Waste disposal costs
Night auditor
They are individual travelers
250
21. What is another lodging industry term for a specific hotel brand name
Flag
Water pumps
It has been intentionally left behind
They operate hotels for owners using the management company's trade name as the hotels brand
22. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
It matches expenses incurred with revenues generated
Presale activity
Costs increase
23. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Licensing
3 times the normal usage
Maid
Attrition
24. What is a per diem
Holiday inn
A fixed amount paid for a guests daily travel expense
The elimination of insects - rodents and scavenging animals
They are important for all workers serving food
25. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Www.tripadvisor.com
FTC
Holiday inn
The buying is based upon predetermined desired inventory levels
26. What is true about sanitation concerns in a limited service- hotel
A web site that allows a hotel's guests to post reviews of their previous stays
Air handlers
Profits are higher with banquet sales
They are important for all workers serving food
27. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Emergency maintenance
It is prepared and cooked at the guests' table
They are important for all workers serving food
Management contract
28. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Merchant model
BEO
Housekeeping
29. What is true about a hosted bar
Licensing
The host pays for the beverages cosumed by guests
It has been intentionally left behind
The american hotel and lodging association
30. Which of the following best describes 'managers reception' in a limited service hotel
The number of hotel rooms sold the previous night
FTC
It is a reception that includes the services of complimentary food and/or beverages
Their price per unit declines
31. Which of the following would be considered a user-generated web site
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32. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Function rooms
$1.38
Preventive maintenance
Flag
33. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Maintenance request
FOC
The specific brands of products served and serving hours
34. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The strength of the brand name and the revenue the name will bring to the hotel
Air handlers
Purchases of food
The number of hotel rooms sold the previous night
35. In Which type of booking model are room rates readily viewed on-line by potential guests?
An outside vendor
Preventive maintenance
Merchant model
They should be update as guest preferences change over time
36. What is true about food served in the traditional french style
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37. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
It influences the guests total perception of a hotel visit
Pilferage
Value
2-4% gross revenue
38. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Incandescent bulb
Comp set
Costs increase
Franchise service director
39. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It has been intentionally left behind
Publicity is free
Sorting/washing/drying
At the advertised ending time
40. What is the advantage of a CFL
Reduced operational costs
Do not clean this room now
FOC
It influences the guests total perception of a hotel visit
41. What happens to a hotel's POM costs as a hotel ages
They operate hotels for owners but do not use the management company's name as part of the hotels name
Costs increase
Group market
Merchant model
42. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The ratio of different room types in a hotel
$13.53
A stock issuing company that can own and operate its own hotels
BEO
43. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
It is increasingly viewed by guests a a sign of commitment to quality service
Eggs and breakfast meat items
French
Effectively answer open-ended questions about hypothetical service situations
44. When would hotel guest be charged a corkage fee
Banquet manager
When guests bring in their own bottles of alcohol for consumption at a hotel function
Night auditor
A la carte
45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Banquet manager
The food and beverage services offered by the hotel
46. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Publicity is free
$2.20
The cost is higher than that of dining room service
250
47. For food service buyers when does the ownership exchange of products the have purchased actually take place
The pool area
Upon receiving
Attrition
Waiting for guests to approach staff with specific problems
48. Approximately how many hotels are in operation in the US
New york
A college graduation weekend occurring near a hotel
50000
A web site that allows a hotel's guests to post reviews of their previous stays
49. What does a foot candle measure
Night auditor
Illumination levels
Improved overall managment of the hotel
Holiday inn
50. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
It is a reception that includes the services of complimentary food and/or beverages
Waste disposal costs
Incandescent bulb
Can you answer 50 questions in 15 minutes?
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