Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Housekeeping
Management contract
They are not being supervised with a service emphasis
Package

2. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Include bath towels - hand towels - and washclothes
Needles left by intravenous drug users
ADR x Occupancy Rate= RevPar
Sorting/washing/drying

3. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
A web site that allows a hotel's guests to post reviews of their previous stays
The number of hotel rooms sold the previous night
The elimination of insects - rodents and scavenging animals

4. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
Night auditor

5. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Effectively answer open-ended questions about hypothetical service situations
The ratio of different room types in a hotel
The number of hotel rooms sold the previous night
The buying is based upon predetermined desired inventory levels

6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
GDS
FTC
Needles left by intravenous drug users

7. Which group of employees will most often initiate the largest number of work orders
2-4% gross revenue
Housekeeping
Ritz carlton
It matches expenses incurred with revenues generated

8. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Make or buy items
They are individual travelers
It is a reception that includes the services of complimentary food and/or beverages

9. What is true about first tier management companies

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10. Which of the following is most essential to providing good service
Identifying guests needs and wants
The buying is based upon predetermined desired inventory levels
Preventive maintenance
Housekeeping

11. What is the term used to identify those who purchase the rights to a hotels brand naem
A web site that allows a hotel's guests to post reviews of their previous stays
When resolving hotel operating problems
Franchise
28

12. What best describes a hotels chief engineer

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13. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Waste disposal costs
The hotels general manager
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Preventive maintenance

14. What is true about food served in the traditional french style

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15. What is true about a marketing plan

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16. Which of the following best describes a 'moment of truth'
They should be update as guest preferences change over time
It influences the guests total perception of a hotel visit
Comp set
The buying is based upon predetermined desired inventory levels

17. What does Amtrak operate
Trains
Make or buy items
Needles left by intravenous drug users
It is a reception that includes the services of complimentary food and/or beverages

18. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The number of hotel rooms sold the previous night
The strength of the brand name and the revenue the name will bring to the hotel
Laundry is processed
It influences the guests total perception of a hotel visit

19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The buying is based upon predetermined desired inventory levels
Routine maintenance
Package
AAHOA

20. For food service buyers when does the ownership exchange of products the have purchased actually take place
2-4% gross revenue
A family on vacation
Upon receiving
Older travelers

21. What is true about sanitation concerns in a limited service- hotel
The elimination of insects - rodents and scavenging animals
28
The american hotel and lodging association
They are important for all workers serving food

22. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
OTA
It has been intentionally left behind
Routine maintenance
BEO

23. What is the approximate number of attendees at the average business meeting
It is prepared and cooked at the guests' table
Licensing
25 or fewer
$1.38

24. What is the greatest difference between full service and limited service hotels
The authority to make key decisions
New york
The food and beverage services offered by the hotel
$3.20

25. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
The elimination of insects - rodents and scavenging animals
Preventive maintenance
By associating performance in providing guest service with employee compensation

26. Which is the most important market for large convention hotels
Service
Effectively answer open-ended questions about hypothetical service situations
Trains
Group market

27. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
The buying is based upon predetermined desired inventory levels
The cost is higher than that of dining room service
The person in charge of the hotel's maintenances department
Your ADR is higher then that of your competitors

28. Which professional recognition is typically granted by a governmental agency
Licensing
50000
$1.38
When resolving hotel operating problems

29. What is the difference between advertising and publicity
Publicity is free
Attrition
Reduced operational costs
Flag

30. Which of the following best describes 'managers reception' in a limited service hotel
POM
Emergency maintenance
It is a reception that includes the services of complimentary food and/or beverages
Holiday inn

31. What happens to a hotel's POM costs as a hotel ages
Costs increase
Presale activity
ADR x Occupancy Rate= RevPar
The cost is higher than that of dining room service

32. What is a lodging industry term for hotels operating under the same brand name
Chain
250
They should be update as guest preferences change over time
The pool area

33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Contribution margin
The strength of the brand name and the revenue the name will bring to the hotel
Night auditor
Ritz carlton

34. What is true about an accrual accounting system
To help keep workers safe
It matches expenses incurred with revenues generated
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Function rooms

35. Which housekeeping- related term is not used by professional hoteliers
Maid
OTA
$13.53
It matches expenses incurred with revenues generated

36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
A hotels sales and marketing teams results in relation to those of other hotels
$2.20
They will have the same quality service expectations

37. What happens in a hotels OPL
Pilferage
Laundry is processed
Trains
28

38. What is the advantage of a CFL
A college graduation weekend occurring near a hotel
Reduced operational costs
The specific brands of products served and serving hours
It influences the guests total perception of a hotel visit

39. Approximately how many hotels are in operation in the US
The food and beverage services offered by the hotel
Effectively answer open-ended questions about hypothetical service situations
50000
Franchise

40. A brand specific frequent guest program is an example of a...
They are not being supervised with a service emphasis
Franchisors sales and marketing efforts
Make or buy items
50000

41. In regard to quality service - a gal of zero defects can
When resolving hotel operating problems
Be an effective way to measure progress toward established service standards
Housekeeping
$2.25

42. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
It is vacant and not yet cleaned
It is a reception that includes the services of complimentary food and/or beverages
An outside vendor

43. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
ADR x Occupancy Rate= RevPar
Waste disposal costs
The ensure guest room cleanliness
Personality type

44. What is true about transient travelers
The ratio of different room types in a hotel
They are individual travelers
It is vacant and not yet cleaned
They are important for all workers serving food

45. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Franchisor
Identifying guests needs and wants
Room rates and the number of operating hotel properties will increase

46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
The food and beverage services offered by the hotel
Daily
POM

47. What is the industry term for an organization that provides travel booking services on the internet
Trains
FTC
Publicity is free
OTA

48. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Preventive maintenance
20%
They are not being supervised with a service emphasis
Line level employees

49. What is the lodging industry term for a hotel that is not part of a franchise group?
Costs increase
The ensure guest room cleanliness
Independent
Pilferage

50. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
A la carte
$1.38
The food and beverage services offered by the hotel
Include bath towels - hand towels - and washclothes