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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
Franchisors sales and marketing efforts
Waiting for guests to approach staff with specific problems
Holiday inn
2. What is true about abandoned property
It has been intentionally left behind
The authority to make key decisions
Attrition
Upon receiving
3. What is another lodging term for work-order
Holiday inn
Reduced operational costs
The strength of the brand name and the revenue the name will bring to the hotel
Maintenance request
4. What is the approximate number of attendees at the average business meeting
It has been intentionally left behind
25 or fewer
Incandescent bulb
The pool area
5. In a hotel guest room - Which is a potential source of HIV
Effectively answer open-ended questions about hypothetical service situations
Needles left by intravenous drug users
Air handlers
Ritz carlton
6. Which housekeeping- related term is not used by professional hoteliers
Maid
Needles left by intravenous drug users
The person in charge of the hotel's maintenances department
A stock issuing company that can own and operate its own hotels
7. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
It is designed to meet the hotel's sales goal
They should be update as guest preferences change over time
Group market
Air handlers
8. What is true about mislaid property
It has been intentionally left behind
Franchisor
A fixed amount paid for a guests daily travel expense
A family on vacation
9. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
A stock issuing company that can own and operate its own hotels
Night auditor
They generally manage hotels for a fee
The person in charge of the hotel's maintenances department
10. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
When resolving hotel operating problems
Empowerment
3 times the normal usage
11. Approximately how many hotels are in operation in the US
50000
Franchisors sales and marketing efforts
Confirm item quantity and quality
The ratio of different room types in a hotel
12. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Licensing
Kellogg cereal
Independent
13. Which position would be a direct report to a hotels F&B director
Presale activity
2-4% gross revenue
An outside vendor
Banquet manager
14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Their price per unit declines
They operate hotels for owners but do not use the management company's name as part of the hotels name
They will have the same quality service expectations
15. Which group would be classified as 'leisure travelers'
When guests bring in their own bottles of alcohol for consumption at a hotel function
A family on vacation
Room rates and the number of operating hotel properties will increase
Older travelers
16. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
It influences the guests total perception of a hotel visit
Water pumps
The elimination of insects - rodents and scavenging animals
17. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Illumination levels
They operate hotels for owners using the management company's trade name as the hotels brand
$13.53
Trains
18. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
By associating performance in providing guest service with employee compensation
Sorting/washing/drying
Value
Flag
19. What does Amtrak operate
Trains
They are individual travelers
Older travelers
French
20. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
$1.38
New york
Identifying guests needs and wants
They are not being supervised with a service emphasis
21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Preventive maintenance
Deep cleaning
It is prepared and cooked at the guests' table
Air handlers
22. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
25 or fewer
All housekeeping employees
To help keep workers safe
23. What is most likely to happen when many travelers want to visit and stay in an area
Franchisors sales and marketing efforts
Presale activity
Banquet manager
Room rates and the number of operating hotel properties will increase
24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Merchant model
Preventive maintenance
Kellogg cereal
$1.38
25. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
They operate hotels for owners but do not use the management company's name as part of the hotels name
They are important for all workers serving food
It matches expenses incurred with revenues generated
26. what type of activity describes a site tour
Presale activity
Your ADR is higher then that of your competitors
Franchisors sales and marketing efforts
Older travelers
27. What does STAR report evaluate
Chain
French
Routine maintenance
A hotels sales and marketing teams results in relation to those of other hotels
28. What is true about abandoned property
It has been intentionally left behind
Make or buy items
The specific brands of products served and serving hours
The authority to make key decisions
29. Which group of housekeeping employees should receive blood born pathogen training
When resolving hotel operating problems
Holiday inn
The hotels general manager
All housekeeping employees
30. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Holiday inn
When guests bring in their own bottles of alcohol for consumption at a hotel function
Package
Attrition
31. Which of the following would be considered a user-generated web site
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on line
183
32. Who has the greatest influence on the overall quality of service provided within a hotel
50%
The hotels general manager
Publicity is free
FTC
33. When would hotel guest be charged a corkage fee
$2.20
Www.tripadvisor.com
When guests bring in their own bottles of alcohol for consumption at a hotel function
A college graduation weekend occurring near a hotel
34. Managers can seek out service-minded staff by hiring those job applicants who
$2.20
It has been intentionally left behind
Effectively answer open-ended questions about hypothetical service situations
Guest preference
35. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Licensing
Holiday inn
It has been intentionally left behind
36. which factor most influences guest perceptions about their experience at a lodging operation
Waiting for guests to approach staff with specific problems
Service
Flag
All housekeeping employees
37. What is the greatest difference between full service and limited service hotels
BEO
Make or buy items
Line level employees
The food and beverage services offered by the hotel
38. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Flag
The ratio of different room types in a hotel
It has been intentionally left behind
39. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
They should be update as guest preferences change over time
POM
They generally manage hotels for a fee
Room rates and the number of operating hotel properties will increase
40. In regard to quality service - a gal of zero defects can
Flag
50000
Confirm item quantity and quality
Be an effective way to measure progress toward established service standards
41. Which area would be considered public space in a hotel
GDS
Depreciation
Publicity is free
The pool area
42. In the lodging industry - What is the meaning of the term room mix
3 times the normal usage
All housekeeping employees
The ratio of different room types in a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
43. What is the term describing stealing of small quantities of something over a period of time
Franchise
Pilferage
Opaque rate model
POM
44. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Preventive maintenance
Housekeeping
20%
The specific brands of products served and serving hours
45. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Management contract
A family on vacation
50%
The host pays for the beverages cosumed by guests
46. Which group is more likely to use the services of a travel agent
It has been intentionally left behind
Be an effective way to measure progress toward established service standards
A web site that allows a hotel's guests to post reviews of their previous stays
Older travelers
47. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
A family on vacation
It has been intentionally left behind
French
48. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
They should be update as guest preferences change over time
$73.00
Water pumps
49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It is vacant and not yet cleaned
A stock issuing company that can own and operate its own hotels
At the advertised ending time
Effectively answer open-ended questions about hypothetical service situations
50. What is true about the cost of providing room service meals
Deep cleaning
It is designed to meet the hotel's sales goal
The cost is higher than that of dining room service
A family on vacation
Can you answer 50 questions in 15 minutes?
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