Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How can guest service best be integrated with employee reward systems
Upon receiving
Effectively answer open-ended questions about hypothetical service situations
The number of hotel rooms sold the previous night
By associating performance in providing guest service with employee compensation

2. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Empowerment
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Costs increase

3. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
BEO
Reduced operational costs
It is designed to meet the hotel's sales goal

4. What is true about mislaid property
GDS
A hotels sales and marketing teams results in relation to those of other hotels
It has been intentionally left behind
Do not clean this room now

5. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Housekeeping
At the advertised ending time
Contribution margin
Pilferage

6. When would hotel guest be charged a corkage fee
The strength of the brand name and the revenue the name will bring to the hotel
$13.53
A hotels sales and marketing teams results in relation to those of other hotels
When guests bring in their own bottles of alcohol for consumption at a hotel function

7. What is true about second-tier management companies

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8. What is the purpose of an MSDS
Reduced operational costs
Opaque rate model
A reunion held for veterans of the vietnam war
To help keep workers safe

9. Which brand is generally recognized as the first hotel chain
Franchise service director
Trains
It influences the guests total perception of a hotel visit
Holiday inn

10. What is the industry term for an organization that provides travel booking services on the internet
Franchise service director
Chain
Costs increase
OTA

11. What should happen to service procedures after they have been implemented in a hotel
By associating performance in providing guest service with employee compensation
A fixed amount paid for a guests daily travel expense
Identifying guests needs and wants
They should be update as guest preferences change over time

12. What is the term describing stealing of small quantities of something over a period of time
Do not clean this room now
Effectively answer open-ended questions about hypothetical service situations
Pilferage
The elimination of insects - rodents and scavenging animals

13. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Needles left by intravenous drug users
Waste disposal costs
A web site that allows a hotel's guests to post reviews of their previous stays
The hotel's executive housekeeper in keeping with the hotel policies and procedures

14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
At the advertised ending time
Do not clean this room now
Deep cleaning
Routine maintenance

15. which factor most influences guest perceptions about their experience at a lodging operation
A fixed amount paid for a guests daily travel expense
French
Air handlers
Service

16. 'Terry' refers to guest room amenities that
Line level employees
A fixed amount paid for a guests daily travel expense
Improved overall managment of the hotel
Include bath towels - hand towels - and washclothes

17. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
They will have the same quality service expectations
Room rates and the number of operating hotel properties will increase
A stock issuing company that can own and operate its own hotels

18. What is most likely to happen when many travelers want to visit and stay in an area
A hotels occupancy tax
It is designed to meet the hotel's sales goal
Room rates and the number of operating hotel properties will increase
The host pays for the beverages cosumed by guests

19. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The number of hotel rooms sold the previous night
Deep cleaning
Confirm item quantity and quality
Attrition

20. what type of activity describes the act of placing an ad in the yellow pages?
The investor seeks a return on investment (ROI)
An outside vendor
Marketing activity
Waste disposal costs

21. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Value
Daily
Comp set

22. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Franchise service director
FOC
FTC

23. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Kellogg cereal
They operate hotels for owners using the management company's trade name as the hotels brand
An outside vendor

24. What is true about a marketing plan

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25. When can a cross-functional team be an effective operatiional tool in a hotel
The host pays for the beverages cosumed by guests
POM
When resolving hotel operating problems
They operate hotels for owners using the management company's trade name as the hotels brand

26. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
A family on vacation
Sorting/washing/drying
They generally manage hotels for a fee

27. Approximately how many hotels are in operation in the US
An outside vendor
Opaque rate model
Empowerment
50000

28. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
A reunion held for veterans of the vietnam war
Holiday inn
Opaque rate model
$2.25

29. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
FTC
They are not being supervised with a service emphasis
Franchisor
Incandescent bulb

30. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Franchise
Eggs and breakfast meat items
25 or fewer
Reduced operational costs

31. Managers can seek out service-minded staff by hiring those job applicants who
Water pumps
Effectively answer open-ended questions about hypothetical service situations
By associating performance in providing guest service with employee compensation
Preventive maintenance

32. In a hotel guest room - Which is a potential source of HIV
A web site that allows a hotel's guests to post reviews of their previous stays
Needles left by intravenous drug users
By associating performance in providing guest service with employee compensation
Flag

33. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Confirm item quantity and quality
3 times the normal usage
GDS
They will have the same quality service expectations

34. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Identifying guests needs and wants
The investor seeks a return on investment (ROI)
They will have the same quality service expectations

35. What is the most important reason for properly maintaining trash removal areas
It has been intentionally left behind
3 times the normal usage
Value
The elimination of insects - rodents and scavenging animals

36. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The person in charge of the hotel's maintenances department
Eggs and breakfast meat items
Purchases of food
They operate hotels for owners using the management company's trade name as the hotels brand

37. What does a foot candle measure
They should be update as guest preferences change over time
Upon receiving
Waiting for guests to approach staff with specific problems
Illumination levels

38. What is a per diem
A fixed amount paid for a guests daily travel expense
$73.00
50%
Deep cleaning

39. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
28
Night auditor
The hotels general manager
By associating performance in providing guest service with employee compensation

40. Which state is NOT among the 3 largest car rental location states
Preventive maintenance
New york
They generally manage hotels for a fee
A hotels sales and marketing teams results in relation to those of other hotels

41. What best describes a hotels chief engineer

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42. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Www.tripadvisor.com
The hotel's executive housekeeper in keeping with the hotel policies and procedures
A hotels occupancy tax
$2.20

43. What is the difference between advertising and publicity
By associating performance in providing guest service with employee compensation
To help keep workers safe
AAHOA
Publicity is free

44. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
A reunion held for veterans of the vietnam war
Depreciation
Presale activity

45. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
The cost is higher than that of dining room service
New york
Confirm item quantity and quality

46. What happens to a hotel's POM costs as a hotel ages
Sorting/washing/drying
Merchant model
Costs increase
All housekeeping employees

47. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
It influences the guests total perception of a hotel visit
Independent
$13.53
Merchant model

48. Which of the following best describes 'managers reception' in a limited service hotel
3 times the normal usage
Maid
It is a reception that includes the services of complimentary food and/or beverages
28

49. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
They are not being supervised with a service emphasis
Holiday inn
It has been intentionally left behind

50. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A hotels occupancy tax
Housekeeping
Management contract
250