Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does a foot candle measure
Licensing
Illumination levels
To qualify prospects
A hotels sales and marketing teams results in relation to those of other hotels

2. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Night auditor
250
50%
GDS

3. Which types of food items have labor 'built in' to their prices
Make or buy items
Licensing
ADR x Occupancy Rate= RevPar
BEO

4. What happens to the unit price of food service items as the number of those items purchased increases
When guests bring in their own bottles of alcohol for consumption at a hotel function
The hotels general manager
Franchise
Their price per unit declines

5. What is another lodging industry term for a specific hotel brand name
It is increasingly viewed by guests a a sign of commitment to quality service
The ratio of different room types in a hotel
Flag
Incandescent bulb

6. What should happen to service procedures after they have been implemented in a hotel
Executive chef
They should be update as guest preferences change over time
They operate hotels for owners but do not use the management company's name as part of the hotels name
$13.53

7. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Laundry is processed
The authority to make key decisions
Air handlers
Your ADR is higher then that of your competitors

8. 'Terry' refers to guest room amenities that
Sorting/washing/drying
25 or fewer
They are not being supervised with a service emphasis
Include bath towels - hand towels - and washclothes

9. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Confirm item quantity and quality
Illumination levels
Depreciation

10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
They are important for all workers serving food
To help keep workers safe
At the advertised ending time
A la carte

11. What is true about a hotel room that is 'on-change'
25 or fewer
A la carte
It is vacant and not yet cleaned
Franchisors sales and marketing efforts

12. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
They should be update as guest preferences change over time
A stock issuing company that can own and operate its own hotels
It is increasingly viewed by guests a a sign of commitment to quality service

13. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Empowerment
The number of hotel rooms sold the previous night
They should be update as guest preferences change over time

14. What is the industry term for an organization that provides travel booking services on the internet
Emergency maintenance
The ensure guest room cleanliness
OTA
A college graduation weekend occurring near a hotel

15. For Which item below would a 'replace as needed' program be best
A web site that allows a hotel's guests to post reviews of their previous stays
Eggs and breakfast meat items
Confirm item quantity and quality
Water pumps

16. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
3 times the normal usage
Waiting for guests to approach staff with specific problems
Costs increase

17. What happens to a hotel's POM costs as a hotel ages
Housekeeping
To help keep workers safe
Costs increase
50%

18. from what language does the kitchen term 'mise en place' originate
French
At the advertised ending time
Attrition
Laundry is processed

19. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Night auditor
Sorting/washing/drying
Group market

20. Which is an example of a consumer-generated content web site?
$13.53
Executive chef
Www.tripadvisor.com
Needles left by intravenous drug users

21. Which of the following would be considered a user-generated web site

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22. To whom does the sous chef in a large hotel report
Make or buy items
Executive chef
An outside vendor
Licensing

23. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Costs increase
Your ADR is higher then that of your competitors
Eggs and breakfast meat items
It has been intentionally left behind

24. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
AAHOA
Group market
A stock issuing company that can own and operate its own hotels

25. What is true about the traditional russian style

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26. What is true about the cost of providing room service meals
When guests bring in their own bottles of alcohol for consumption at a hotel function
28
The specific brands of products served and serving hours
The cost is higher than that of dining room service

27. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
50%
Marketing activity
Preventive maintenance

28. What is true about abandoned property
Preventive maintenance
A hotels occupancy tax
It has been intentionally left behind
Executive chef

29. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
$2.20
A reunion held for veterans of the vietnam war

30. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Profits are higher with banquet sales
$73.00
The specific brands of products served and serving hours

31. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Purchases of food
Function rooms
Eggs and breakfast meat items
The ensure guest room cleanliness

32. In a housekeeping department - What is the role of inspector
The number of hotel rooms sold the previous night
They operate hotels for owners using the management company's trade name as the hotels brand
Ritz carlton
The ensure guest room cleanliness

33. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
They are important for all workers serving food
Independent
Service

34. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
A college graduation weekend occurring near a hotel
Comp set
OTA

35. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Waste disposal costs
They operate hotels for owners but do not use the management company's name as part of the hotels name
Laundry is processed

36. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Air handlers
A reunion held for veterans of the vietnam war
A hotels sales and marketing teams results in relation to those of other hotels

37. What is the purpose of cold calling
To qualify prospects
ADR x Occupancy Rate= RevPar
Ritz carlton
It is a reception that includes the services of complimentary food and/or beverages

38. What is a REIT
Confirm item quantity and quality
A stock issuing company that can own and operate its own hotels
The person in charge of the hotel's maintenances department
They should be update as guest preferences change over time

39. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Room rates and the number of operating hotel properties will increase
Banquet manager
$2.20

40. Which food service activity happens first
A la carte
Confirm item quantity and quality
To qualify prospects
The food and beverage services offered by the hotel

41. What is true about mislaid property
Flag
A family on vacation
It has been intentionally left behind
Your ADR is higher then that of your competitors

42. What is the purpose of an MSDS
The number of hotel rooms sold the previous night
Maintenance request
The person in charge of the hotel's maintenances department
To help keep workers safe

43. Who is responsible for making the distinction between mislaid - lost and abandoned property

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44. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
The american hotel and lodging association
Upon receiving
$2.20
They are not being supervised with a service emphasis

45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
All housekeeping employees
They generally manage hotels for a fee
$73.00

46. A brand specific frequent guest program is an example of a...
To qualify prospects
Franchisors sales and marketing efforts
The hotels general manager
It influences the guests total perception of a hotel visit

47. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
A la carte
A family on vacation
A reunion held for veterans of the vietnam war
Preventive maintenance

48. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Service
POM
Line level employees
2-4% gross revenue

49. What is a lodging industry term for hotels operating under the same brand name
They will have the same quality service expectations
Chain
OTA
Attrition

50. Who usually maintains the washers and ryers placed in a hotels guests laundry
By associating performance in providing guest service with employee compensation
FOC
An outside vendor
Executive chef