Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






2. Which of the following is the formula hoteliers use to calculate RevPar






3. Which of the following is NOT a demographic factor of a guest






4. What is the lodging industry term for a hotel that is not part of a franchise group?






5. Which is the most important market for large convention hotels






6. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






7. The best menus are those developed based upon






8. Which is an example of a branded breakfast item






9. What is the one reason a hotel owner might consider hiring a hotel management company






10. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






11. What is a REIT






12. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






13. What does Amtrak operate






14. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






15. What do the initials PM refer to in a hotel maintenance department






16. What is the term used to identify those who purchase the rights to a hotels brand naem






17. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






18. 'Terry' refers to guest room amenities that






19. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






20. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






21. What is the industry term for an organization that provides travel booking services on the internet






22. What happens in a hotels OPL






23. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






24. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






25. What is the greatest difference between full service and limited service hotels






26. Which types of food items have labor 'built in' to their prices






27. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






28. Managers can seek out service-minded staff by hiring those job applicants who






29. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






30. What is true about food served in the traditional french style

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31. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






32. For food service buyers when does the ownership exchange of products the have purchased actually take place






33. Which of the following is most essential to providing good service






34. Which factor has the most impact on the number of guests who will be served in a limited service hotel






35. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






36. What is true about the cost of providing room service meals






37. Which state is NOT among the 3 largest car rental location states






38. what type of activity describes the act of placing an ad in the yellow pages?






39. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






40. Who usually maintains the washers and ryers placed in a hotels guests laundry






41. When can a cross-functional team be an effective operatiional tool in a hotel






42. Which method would be least effective for determining guests' needs and wants






43. What is true about sanitation concerns in a limited service- hotel






44. What should happen to service procedures after they have been implemented in a hotel






45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






46. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






47. For Which item below would a 'replace as needed' program be best






48. Who will most often have the greatest detailed knowledge of guest likes and dislikes






49. what type of activity describes a site tour






50. What is true about a hosted bar