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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following best describes 'managers reception' in a limited service hotel
At the advertised ending time
It is increasingly viewed by guests a a sign of commitment to quality service
It is a reception that includes the services of complimentary food and/or beverages
New york
2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Water pumps
A stock issuing company that can own and operate its own hotels
Deep cleaning
Incandescent bulb
3. What is a per diem
A fixed amount paid for a guests daily travel expense
To qualify prospects
Personality type
Flag
4. What is true about mislaid property
Ritz carlton
AAHOA
It has been intentionally left behind
Deep cleaning
5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
It is a reception that includes the services of complimentary food and/or beverages
Emergency maintenance
Profits are higher with banquet sales
Housekeeping
6. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels
$3.20
Franchisors sales and marketing efforts
7. What does a foot candle measure
Incandescent bulb
Function rooms
Illumination levels
Your ADR is higher then that of your competitors
8. Which position would be a direct report to a hotels F&B director
It has been intentionally left behind
Flag
Banquet manager
Older travelers
9. When would hotel guest be charged a corkage fee
OTA
When guests bring in their own bottles of alcohol for consumption at a hotel function
$3.20
Depreciation
10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
$3.20
It is designed to meet the hotel's sales goal
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
At the advertised ending time
11. In a hotel guest room - Which is a potential source of HIV
OTA
$2.20
Needles left by intravenous drug users
The host pays for the beverages cosumed by guests
12. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Effectively answer open-ended questions about hypothetical service situations
$2.25
$2.20
It has been intentionally left behind
13. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
They are important for all workers serving food
AAHOA
Kellogg cereal
Your ADR is higher then that of your competitors
14. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
At the advertised ending time
50000
They are individual travelers
Package
15. What is a REIT
Purchases of food
Publicity is free
Www.tripadvisor.com
A stock issuing company that can own and operate its own hotels
16. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Chain
To qualify prospects
Publicity is free
FOC
17. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Franchisor
Daily
Air handlers
Executive chef
18. What is true about the traditional russian style
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19. In the lodging industry - What is the meaning of the term room mix
It is vacant and not yet cleaned
Include bath towels - hand towels - and washclothes
The ratio of different room types in a hotel
Flag
20. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Maid
A stock issuing company that can own and operate its own hotels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
21. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
2-4% gross revenue
250
25 or fewer
Trains
22. Which is an example of a consumer-generated content web site?
A college graduation weekend occurring near a hotel
Www.tripadvisor.com
Sorting/washing/drying
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
23. Which types of food items have labor 'built in' to their prices
Make or buy items
A hotels occupancy tax
Upon receiving
Maintenance request
24. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
Empowerment
Identifying guests needs and wants
A stock issuing company that can own and operate its own hotels
25. What is true about transient travelers
They are individual travelers
Improved overall managment of the hotel
A hotels sales and marketing teams results in relation to those of other hotels
Merchant model
26. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Purchases of food
50%
The investor seeks a return on investment (ROI)
27. What is the term used to identify those who purchase the rights to a hotels brand naem
Air handlers
Franchise
New york
It is vacant and not yet cleaned
28. What best describes a hotels chief engineer
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29. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Marketing activity
20%
Opaque rate model
It influences the guests total perception of a hotel visit
30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
They are individual travelers
Your ADR is higher then that of your competitors
Flag
31. What does Amtrak operate
FOC
They generally manage hotels for a fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Trains
32. What should happen to service procedures after they have been implemented in a hotel
Their price per unit declines
The ensure guest room cleanliness
Upon receiving
They should be update as guest preferences change over time
33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The hotels general manager
Value
New york
The strength of the brand name and the revenue the name will bring to the hotel
34. from what language does the kitchen term 'mise en place' originate
Franchisor
It is increasingly viewed by guests a a sign of commitment to quality service
French
The host pays for the beverages cosumed by guests
35. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
It is a reception that includes the services of complimentary food and/or beverages
The host pays for the beverages cosumed by guests
250
Empowerment
36. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Maid
Eggs and breakfast meat items
Emergency maintenance
Reduced operational costs
37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Ritz carlton
Purchases of food
50000
38. To whom does the sous chef in a large hotel report
Executive chef
To qualify prospects
Illumination levels
They should be update as guest preferences change over time
39. What is the advantage of a CFL
Reduced operational costs
They should be update as guest preferences change over time
50000
The host pays for the beverages cosumed by guests
40. What is the industry term for an organization that provides travel booking services on the internet
They operate hotels for owners using the management company's trade name as the hotels brand
OTA
Line level employees
Profits are higher with banquet sales
41. What is true about a hosted bar
Maintenance request
The host pays for the beverages cosumed by guests
They are not being supervised with a service emphasis
Pilferage
42. For food service buyers when does the ownership exchange of products the have purchased actually take place
Holiday inn
They are not being supervised with a service emphasis
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Upon receiving
43. Which is an example of a branded breakfast item
Emergency maintenance
Preventive maintenance
It has been intentionally left behind
Kellogg cereal
44. Which of the following is NOT a demographic factor of a guest
BEO
Guest preference
OTA
Personality type
45. What is the lodging industry term for a hotel that is not part of a franchise group?
A web site that allows a hotel's guests to post reviews of their previous stays
Line level employees
Independent
They are not being supervised with a service emphasis
46. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The pool area
Emergency maintenance
Do not clean this room now
Air handlers
47. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
A reunion held for veterans of the vietnam war
Housekeeping
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Preventive maintenance
48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
A fixed amount paid for a guests daily travel expense
$13.53
The food and beverage services offered by the hotel
ADR x Occupancy Rate= RevPar
49. What is true about an investor in a hotel
Franchisors sales and marketing efforts
The investor seeks a return on investment (ROI)
Value
Waste disposal costs
50. What is true about hotel management companies
Franchise
$3.20
It is prepared and cooked at the guests' table
They generally manage hotels for a fee