Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who is responsible for making the distinction between mislaid - lost and abandoned property

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2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Housekeeping
28
A reunion held for veterans of the vietnam war

3. Which housekeeping- related term is not used by professional hoteliers
Pilferage
Chain
Maid
Function rooms

4. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Executive chef
A la carte
They are not being supervised with a service emphasis
The buying is based upon predetermined desired inventory levels

5. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
$2.25
At the advertised ending time
AAHOA

6. What is the one reason a hotel owner might consider hiring a hotel management company
The person in charge of the hotel's maintenances department
Improved overall managment of the hotel
A la carte
A family on vacation

7. What is a REIT
A stock issuing company that can own and operate its own hotels
Daily
Banquet manager
Your ADR is higher then that of your competitors

8. Which is an example of a consumer-generated content web site?
Merchant model
A hotels sales and marketing teams results in relation to those of other hotels
Www.tripadvisor.com
The food and beverage services offered by the hotel

9. What does a foot candle measure
Illumination levels
The specific brands of products served and serving hours
Daily
Banquet manager

10. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Be an effective way to measure progress toward established service standards
OTA
The investor seeks a return on investment (ROI)

11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Effectively answer open-ended questions about hypothetical service situations
Value
A reunion held for veterans of the vietnam war
Purchases of food

12. What is true about a marketing plan

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13. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
French
It is vacant and not yet cleaned
Housekeeping

14. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Their price per unit declines
The ensure guest room cleanliness
250
They generally manage hotels for a fee

15. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The person in charge of the hotel's maintenances department
Opaque rate model
Reduced operational costs
20%

16. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Merchant model
It has been intentionally left behind
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

17. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Www.tripadvisor.com
They should be update as guest preferences change over time
Franchisor

18. Which of the following best describes a 'moment of truth'
It has been intentionally left behind
Needles left by intravenous drug users
Air handlers
It influences the guests total perception of a hotel visit

19. What is true about a hotel room that is 'on-change'
They are important for all workers serving food
It is vacant and not yet cleaned
The buying is based upon predetermined desired inventory levels
28

20. Which is the most important market for large convention hotels
They will have the same quality service expectations
Group market
Preventive maintenance
Housekeeping

21. What is true about hotel management companies
Room rates and the number of operating hotel properties will increase
Executive chef
28
They generally manage hotels for a fee

22. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
Package
The ratio of different room types in a hotel
It is vacant and not yet cleaned

23. What is the greatest difference between full service and limited service hotels
It is prepared and cooked at the guests' table
A la carte
Improved overall managment of the hotel
The food and beverage services offered by the hotel

24. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Preventive maintenance
The person in charge of the hotel's maintenances department
3 times the normal usage
$1.38

25. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Emergency maintenance
A reunion held for veterans of the vietnam war
Maintenance request
Value

26. Which group would be classified as 'leisure travelers'
Franchise service director
Franchisors sales and marketing efforts
A family on vacation
GDS

27. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
50%
28
The hotels general manager
Franchisors sales and marketing efforts

28. Which brand is generally recognized as the first hotel chain
Holiday inn
Be an effective way to measure progress toward established service standards
Guest preference
Franchisors sales and marketing efforts

29. What is true about an accrual accounting system
New york
Waiting for guests to approach staff with specific problems
It has been intentionally left behind
It matches expenses incurred with revenues generated

30. Which of the following best describes 'managers reception' in a limited service hotel
Identifying guests needs and wants
It is a reception that includes the services of complimentary food and/or beverages
The specific brands of products served and serving hours
Franchise

31. What is true about abandoned property
Franchisor
Comp set
It has been intentionally left behind
The strength of the brand name and the revenue the name will bring to the hotel

32. Which of the following is most essential to providing good service
Laundry is processed
$73.00
Identifying guests needs and wants
Do not clean this room now

33. Which position would be a direct report to a hotels F&B director
The strength of the brand name and the revenue the name will bring to the hotel
Profits are higher with banquet sales
Banquet manager
The ensure guest room cleanliness

34. What does Amtrak operate
20%
$2.25
Opaque rate model
Trains

35. What is a lodging industry term for hotels operating under the same brand name
$73.00
Chain
The american hotel and lodging association
A reunion held for veterans of the vietnam war

36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Air handlers
Do not clean this room now
The strength of the brand name and the revenue the name will bring to the hotel
Reduced operational costs

37. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Line level employees
Preventive maintenance
POM

38. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
A hotels sales and marketing teams results in relation to those of other hotels
Line level employees
Function rooms
A fixed amount paid for a guests daily travel expense

39. What is the lodging industry term for a hotel that is not part of a franchise group?
Flag
Independent
$1.38
All housekeeping employees

40. What is the difference between advertising and publicity
Value
Line level employees
A fixed amount paid for a guests daily travel expense
Publicity is free

41. What is the industry term for an organization that provides travel booking services on the internet
Personality type
An outside vendor
It has been intentionally left behind
OTA

42. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
The number of hotel rooms sold the previous night
25 or fewer
Air handlers
Empowerment

43. A brand specific frequent guest program is an example of a...
Profits are higher with banquet sales
When guests bring in their own bottles of alcohol for consumption at a hotel function
Franchisors sales and marketing efforts
Function rooms

44. Which group of housekeeping employees should receive blood born pathogen training
Laundry is processed
All housekeeping employees
Needles left by intravenous drug users
When guests bring in their own bottles of alcohol for consumption at a hotel function

45. Which of the following would be considered a user-generated web site

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46. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Depreciation
$2.25
25 or fewer
$2.20

47. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Eggs and breakfast meat items
OTA
The specific brands of products served and serving hours
Incandescent bulb

48. To whom does the sous chef in a large hotel report
Franchise service director
Presale activity
Maid
Executive chef

49. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The ratio of different room types in a hotel
Personality type
Franchisor
FTC

50. What is true about the traditional russian style

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