Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the advantage of a CFL
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Reduced operational costs
$2.25
The cost is higher than that of dining room service

2. from what language does the kitchen term 'mise en place' originate
The buying is based upon predetermined desired inventory levels
When guests bring in their own bottles of alcohol for consumption at a hotel function
French
Banquet manager

3. What do the initials PM refer to in a hotel maintenance department
Kellogg cereal
The buying is based upon predetermined desired inventory levels
Trains
Preventive maintenance

4. Which is true about a hotels commitment to green practices
A hotels sales and marketing teams results in relation to those of other hotels
Pilferage
It is increasingly viewed by guests a a sign of commitment to quality service
A college graduation weekend occurring near a hotel

5. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Comp set
Purchases of food
Trains
Group market

6. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Maintenance request
20%
Franchisors sales and marketing efforts
250

7. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
28
2-4% gross revenue
25 or fewer
Contribution margin

8. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Value
A la carte
25 or fewer

9. Which group would be classified as 'leisure travelers'
Attrition
Kellogg cereal
Upon receiving
A family on vacation

10. Which group of housekeeping employees should receive blood born pathogen training
Publicity is free
All housekeeping employees
The buying is based upon predetermined desired inventory levels
Opaque rate model

11. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The pool area
Laundry is processed
The american hotel and lodging association
The authority to make key decisions

12. To whom does the sous chef in a large hotel report
Executive chef
Line level employees
OTA
The strength of the brand name and the revenue the name will bring to the hotel

13. What happens in a hotels OPL
To help keep workers safe
Your ADR is higher then that of your competitors
FOC
Laundry is processed

14. What is the industry term for an organization that provides travel booking services on the internet
When resolving hotel operating problems
Improved overall managment of the hotel
A hotels occupancy tax
OTA

15. Which brand is generally recognized as the first hotel chain
Chain
AAHOA
Holiday inn
The food and beverage services offered by the hotel

16. What is true about abandoned property
It has been intentionally left behind
The cost is higher than that of dining room service
Service
They operate hotels for owners using the management company's trade name as the hotels brand

17. What is true about first tier management companies

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18. What best describes a hotels chief engineer

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19. In a hotel guest room - Which is a potential source of HIV
Maintenance request
Needles left by intravenous drug users
Incandescent bulb
The authority to make key decisions

20. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Banquet manager
FOC
Publicity is free
At the advertised ending time

21. What is the approximate number of attendees at the average business meeting
25 or fewer
Night auditor
Laundry is processed
Profits are higher with banquet sales

22. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The authority to make key decisions
Merchant model
Pilferage
FTC

23. What is true about mislaid property
It has been intentionally left behind
To help keep workers safe
They are individual travelers
French

24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Emergency maintenance
French
Merchant model
Deep cleaning

25. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The pool area
Function rooms
Opaque rate model
20%

26. What does Amtrak operate
Laundry is processed
Illumination levels
They are not being supervised with a service emphasis
Trains

27. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
The hotels general manager
It has been intentionally left behind
The person in charge of the hotel's maintenances department

28. 'Terry' refers to guest room amenities that
250
$2.25
Include bath towels - hand towels - and washclothes
It is vacant and not yet cleaned

29. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Empowerment
POM
Depreciation
50%

30. Which of the following best describes a 'moment of truth'
Publicity is free
Comp set
It influences the guests total perception of a hotel visit
Attrition

31. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Room rates and the number of operating hotel properties will increase
3 times the normal usage
Your ADR is higher then that of your competitors
Needles left by intravenous drug users

32. What is most likely to happen when many travelers want to visit and stay in an area
Guest preference
50%
Publicity is free
Room rates and the number of operating hotel properties will increase

33. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Banquet manager
OTA
Your ADR is higher then that of your competitors

34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It is designed to meet the hotel's sales goal
They generally manage hotels for a fee
Depreciation
Franchisors sales and marketing efforts

35. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
FTC
An outside vendor
Air handlers
Emergency maintenance

36. Which food service activity happens first
$2.20
All housekeeping employees
Chain
Confirm item quantity and quality

37. Which factor has the most impact on the number of guests who will be served in a limited service hotel
By associating performance in providing guest service with employee compensation
The number of hotel rooms sold the previous night
Franchisor
It matches expenses incurred with revenues generated

38. which factor most influences guest perceptions about their experience at a lodging operation
French
Group market
Service
A la carte

39. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
The number of hotel rooms sold the previous night
OTA
Needles left by intravenous drug users

40. What is the greatest difference between full service and limited service hotels
A hotels sales and marketing teams results in relation to those of other hotels
The food and beverage services offered by the hotel
An outside vendor
It is prepared and cooked at the guests' table

41. Which is an example of a branded breakfast item
Franchisor
Emergency maintenance
Water pumps
Kellogg cereal

42. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
It is a reception that includes the services of complimentary food and/or beverages
Do not clean this room now
Comp set

43. What is true about sanitation concerns in a limited service- hotel
Air handlers
They are important for all workers serving food
A reunion held for veterans of the vietnam war
To help keep workers safe

44. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Deep cleaning
The specific brands of products served and serving hours
Executive chef
Do not clean this room now

45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
The american hotel and lodging association
Trains
28

46. What is true about abandoned property
Ritz carlton
At the advertised ending time
It has been intentionally left behind
The american hotel and lodging association

47. In Which type of booking model are room rates readily viewed on-line by potential guests?
The ratio of different room types in a hotel
Publicity is free
Merchant model
Confirm item quantity and quality

48. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Contribution margin
Deep cleaning
Function rooms

49. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Trains
Night auditor
Daily
20%

50. What is true about food served in the traditional french style

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