Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When can a cross-functional team be an effective operatiional tool in a hotel
Comp set
When resolving hotel operating problems
Ritz carlton
At the advertised ending time

2. What is the type of dining in which each available menu item is sold for an individual price
It is prepared and cooked at the guests' table
A la carte
POM
It influences the guests total perception of a hotel visit

3. Approximately how many hotels are in operation in the US
Personality type
50000
Chain
By associating performance in providing guest service with employee compensation

4. What is true about transient travelers
They are individual travelers
It is vacant and not yet cleaned
Profits are higher with banquet sales
Maid

5. What is another lodging industry term for a specific hotel brand name
Personality type
50000
Banquet manager
Flag

6. What should happen to service procedures after they have been implemented in a hotel
2-4% gross revenue
French
They should be update as guest preferences change over time
Service

7. Which of the following is NOT a demographic factor of a guest
It is vacant and not yet cleaned
GDS
A hotels sales and marketing teams results in relation to those of other hotels
Personality type

8. Which state is NOT among the 3 largest car rental location states
A family on vacation
It has been intentionally left behind
The hotels general manager
New york

9. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
A stock issuing company that can own and operate its own hotels
A reunion held for veterans of the vietnam war
Package
Waste disposal costs

10. What is true about an accrual accounting system
The pool area
It matches expenses incurred with revenues generated
GDS
The buying is based upon predetermined desired inventory levels

11. What is true about first tier management companies

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12. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Licensing
Eggs and breakfast meat items
Line level employees
It is prepared and cooked at the guests' table

13. What is true about second-tier management companies

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14. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Their price per unit declines
$13.53
Guest preference

15. What is true about hotel management companies
Your ADR is higher then that of your competitors
Executive chef
28
They generally manage hotels for a fee

16. What is true about abandoned property
Flag
Routine maintenance
The cost is higher than that of dining room service
It has been intentionally left behind

17. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
It is a reception that includes the services of complimentary food and/or beverages
Illumination levels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

18. Which group is more likely to use the services of a travel agent
It has been intentionally left behind
BEO
Guest preference
Older travelers

19. Which is an example of a branded breakfast item
They are individual travelers
Kellogg cereal
Include bath towels - hand towels - and washclothes
It is vacant and not yet cleaned

20. What is the lodging industry term for a hotel that is not part of a franchise group?
The strength of the brand name and the revenue the name will bring to the hotel
They operate hotels for owners using the management company's trade name as the hotels brand
Independent
Service

21. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Sorting/washing/drying
The person in charge of the hotel's maintenances department
Trains
The number of hotel rooms sold the previous night

22. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
$1.38
Value
A college graduation weekend occurring near a hotel
Maintenance request

23. Which professional recognition is typically granted by a governmental agency
New york
Licensing
Comp set
Merchant model

24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
$2.20
The specific brands of products served and serving hours
The ratio of different room types in a hotel
Preventive maintenance

25. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Value
Attrition
They are individual travelers

26. What happens to a hotel's POM costs as a hotel ages
Costs increase
Service
They are individual travelers
Identifying guests needs and wants

27. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Attrition
The food and beverage services offered by the hotel
It is vacant and not yet cleaned

28. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Franchise service director
Sorting/washing/drying
An outside vendor

29. What is a REIT
A stock issuing company that can own and operate its own hotels
Comp set
To help keep workers safe
Franchisor

30. what type of activity describes the act of placing an ad in the yellow pages?
The strength of the brand name and the revenue the name will bring to the hotel
Marketing activity
An outside vendor
Value

31. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Line level employees
Kellogg cereal
A stock issuing company that can own and operate its own hotels
At the advertised ending time

32. Which of the following is most essential to providing good service
Franchise service director
50000
Identifying guests needs and wants
FTC

33. Which group of employees will most often initiate the largest number of work orders
POM
2-4% gross revenue
$13.53
Housekeeping

34. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
$73.00
Ritz carlton
Include bath towels - hand towels - and washclothes

35. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Www.tripadvisor.com
Line level employees
It influences the guests total perception of a hotel visit
Do not clean this room now

36. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
The number of hotel rooms sold the previous night
Maid
A stock issuing company that can own and operate its own hotels

37. Which position would be a direct report to a hotels F&B director
50%
Air handlers
Presale activity
Banquet manager

38. What is true about a hosted bar
The host pays for the beverages cosumed by guests
$2.20
The elimination of insects - rodents and scavenging animals
To qualify prospects

39. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Pilferage
They should be update as guest preferences change over time
FOC
Depreciation

40. Which is an example of a consumer-generated content web site?
Personality type
It is designed to meet the hotel's sales goal
Www.tripadvisor.com
The authority to make key decisions

41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Line level employees
Function rooms
Opaque rate model
20%

42. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Include bath towels - hand towels - and washclothes
Identifying guests needs and wants
Contribution margin
Confirm item quantity and quality

43. Which housekeeping- related term is not used by professional hoteliers
Room rates and the number of operating hotel properties will increase
A web site that allows a hotel's guests to post reviews of their previous stays
Maid
Their price per unit declines

44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
The investor seeks a return on investment (ROI)
Depreciation
To qualify prospects
Executive chef

45. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
28
$2.25
Night auditor
Routine maintenance

46. 'Terry' refers to guest room amenities that
Upon receiving
Include bath towels - hand towels - and washclothes
$13.53
The person in charge of the hotel's maintenances department

47. Managers can seek out service-minded staff by hiring those job applicants who
The hotels general manager
Effectively answer open-ended questions about hypothetical service situations
Include bath towels - hand towels - and washclothes
The hotel's executive housekeeper in keeping with the hotel policies and procedures

48. What does STAR report evaluate
Housekeeping
A hotels sales and marketing teams results in relation to those of other hotels
Maintenance request
They are individual travelers

49. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
A hotels occupancy tax
Holiday inn
Older travelers

50. What is the term used to identify those who purchase the rights to a hotels brand naem
A stock issuing company that can own and operate its own hotels
Franchise
Needles left by intravenous drug users
They are not being supervised with a service emphasis