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Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
50%
Franchisor
Deep cleaning
Profits are higher with banquet sales

2. What is a lodging industry term for hotels operating under the same brand name
The ensure guest room cleanliness
Chain
Incandescent bulb
BEO

3. What happens to a hotel's POM costs as a hotel ages
Costs increase
When guests bring in their own bottles of alcohol for consumption at a hotel function
Franchise service director
Emergency maintenance

4. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The food and beverage services offered by the hotel
They operate hotels for owners but do not use the management company's name as part of the hotels name
Incandescent bulb
Publicity is free

5. Which of the following would be considered a user-generated web site

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6. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Eggs and breakfast meat items
The authority to make key decisions
Chain
$3.20

7. Which is the most important market for large convention hotels
Profits are higher with banquet sales
Value
Kellogg cereal
Group market

8. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Water pumps
POM
A family on vacation
Merchant model

9. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They operate hotels for owners but do not use the management company's name as part of the hotels name
Licensing
Line level employees
They will have the same quality service expectations

10. What is the one reason a hotel owner might consider hiring a hotel management company
AAHOA
Improved overall managment of the hotel
Ritz carlton
Holiday inn

11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The ensure guest room cleanliness
Deep cleaning
Purchases of food
3 times the normal usage

12. Which of the following best describes a 'moment of truth'
Licensing
The ensure guest room cleanliness
It influences the guests total perception of a hotel visit
Opaque rate model

13. What does Amtrak operate
Www.tripadvisor.com
AAHOA
Upon receiving
Trains

14. What is true about an accrual accounting system
They are important for all workers serving food
Ritz carlton
Waste disposal costs
It matches expenses incurred with revenues generated

15. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$2.25
ADR x Occupancy Rate= RevPar
2-4% gross revenue

16. What is most likely to happen when many travelers want to visit and stay in an area
Illumination levels
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
The specific brands of products served and serving hours

17. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The ratio of different room types in a hotel
The american hotel and lodging association
Purchases of food
Housekeeping

18. A brand specific frequent guest program is an example of a...
Costs increase
They are individual travelers
250
Franchisors sales and marketing efforts

19. What is true about an investor in a hotel
Package
They operate hotels for owners using the management company's trade name as the hotels brand
Sorting/washing/drying
The investor seeks a return on investment (ROI)

20. What is the term used to identify those who purchase the rights to a hotels brand naem
28
Franchise
The american hotel and lodging association
The authority to make key decisions

21. What is another lodging term for work-order
By associating performance in providing guest service with employee compensation
A family on vacation
Maintenance request
When guests bring in their own bottles of alcohol for consumption at a hotel function

22. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
A family on vacation
New york
25 or fewer

23. What do the initials PM refer to in a hotel maintenance department
They are not being supervised with a service emphasis
Confirm item quantity and quality
Preventive maintenance
Licensing

24. What is true about transient travelers
They are individual travelers
French
The hotels general manager
Management contract

25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Confirm item quantity and quality
Attrition
Contribution margin
Executive chef

26. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
The pool area
A family on vacation
Air handlers

27. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
They generally manage hotels for a fee
A stock issuing company that can own and operate its own hotels
New york

28. What is a normal par level in hotel laundry
50000
Pilferage
The buying is based upon predetermined desired inventory levels
3 times the normal usage

29. What is another lodging industry term for a specific hotel brand name
When guests bring in their own bottles of alcohol for consumption at a hotel function
By associating performance in providing guest service with employee compensation
A stock issuing company that can own and operate its own hotels
Flag

30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
All housekeeping employees
Improved overall managment of the hotel
28

31. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Maintenance request
Presale activity
AAHOA

32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
The american hotel and lodging association
Publicity is free
They are not being supervised with a service emphasis

33. Which state is NOT among the 3 largest car rental location states
Depreciation
A reunion held for veterans of the vietnam war
A hotels sales and marketing teams results in relation to those of other hotels
New york

34. Which group of housekeeping employees should receive blood born pathogen training
An outside vendor
Waste disposal costs
All housekeeping employees
20%

35. What is a per diem
Night auditor
A fixed amount paid for a guests daily travel expense
The buying is based upon predetermined desired inventory levels
Kellogg cereal

36. What is true about a hosted bar
The host pays for the beverages cosumed by guests
The person in charge of the hotel's maintenances department
Depreciation
250

37. What is true about abandoned property
Costs increase
Presale activity
50%
It has been intentionally left behind

38. What is true about a marketing plan

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39. Which position would be a direct report to a hotels F&B director
Chain
Emergency maintenance
Banquet manager
20%

40. Which housekeeping- related term is not used by professional hoteliers
Empowerment
$1.38
Identifying guests needs and wants
Maid

41. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Illumination levels
Eggs and breakfast meat items
Publicity is free
250

42. Which of the following is a demand generator
Routine maintenance
OTA
A college graduation weekend occurring near a hotel
A stock issuing company that can own and operate its own hotels

43. What is true about the cost of providing room service meals
GDS
The cost is higher than that of dining room service
It is vacant and not yet cleaned
They generally manage hotels for a fee

44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Franchisor
Housekeeping
Eggs and breakfast meat items
Chain

45. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
It is a reception that includes the services of complimentary food and/or beverages
Opaque rate model
Housekeeping
Package

46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
When guests bring in their own bottles of alcohol for consumption at a hotel function
ADR x Occupancy Rate= RevPar
Maid

47. Approximately how many hotels are in operation in the US
New york
Personality type
They should be update as guest preferences change over time
50000

48. what type of activity describes the act of placing an ad in the yellow pages?
Guest preference
Marketing activity
Preventive maintenance
Be an effective way to measure progress toward established service standards

49. What is the greatest difference between full service and limited service hotels
Older travelers
The food and beverage services offered by the hotel
Contribution margin
Emergency maintenance

50. Which area would be considered public space in a hotel
Air handlers
The ratio of different room types in a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
The pool area

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Lodging Operations 101

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