Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. which factor most influences guest perceptions about their experience at a lodging operation






2. What is true about transient travelers






3. For food service buyers when does the ownership exchange of products the have purchased actually take place






4. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






5. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






6. What is a per diem






7. In a housekeeping department - What is the role of inspector






8. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






9. from what language does the kitchen term 'mise en place' originate






10. What is the one reason a hotel owner might consider hiring a hotel management company






11. What is the purpose of an MSDS






12. Which of the following best describes a 'moment of truth'






13. What is true about abandoned property






14. Who will most often have the greatest detailed knowledge of guest likes and dislikes






15. What should happen to service procedures after they have been implemented in a hotel






16. Which professional recognition is typically granted by a governmental agency






17. What is a lodging industry term for hotels operating under the same brand name






18. Who is responsible for making the distinction between mislaid - lost and abandoned property

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19. Which food service activity happens first






20. Approximately how many hotels are in operation in the US






21. What does Amtrak operate






22. Which types of food items have labor 'built in' to their prices






23. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






25. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






26. What is true about a marketing plan

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27. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






28. Which housekeeping- related term is not used by professional hoteliers






29. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






30. What is true about an investor in a hotel






31. Which of the following would be considered a user-generated web site

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32. Which area would be considered public space in a hotel






33. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






34. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






35. What is most likely to happen when many travelers want to visit and stay in an area






36. What is the most important reason for properly maintaining trash removal areas






37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






38. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






39. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






40. What is the term used to identify those who sell the rights to use a hotels brand name






41. Which is the most important market for large convention hotels






42. What is the term used to identify those who purchase the rights to a hotels brand naem






43. What is the difference between advertising and publicity






44. What is true about an accrual accounting system






45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






46. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






47. What is the type of dining in which each available menu item is sold for an individual price






48. What is true about a hotel room that is 'on-change'






49. Which of the following is essential if employees are to effectively resolve guest problems as they occur






50. What is another lodging industry term for a specific hotel brand name