Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Confirm item quantity and quality
Housekeeping
50%
AAHOA

2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Holiday inn
It has been intentionally left behind
Franchisor

3. For Which item below would a 'replace as needed' program be best
Water pumps
The american hotel and lodging association
By associating performance in providing guest service with employee compensation
The investor seeks a return on investment (ROI)

4. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
The number of hotel rooms sold the previous night
Opaque rate model
FTC

5. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The ratio of different room types in a hotel
The specific brands of products served and serving hours
Franchise
Guest preference

6. What is a REIT
The buying is based upon predetermined desired inventory levels
A stock issuing company that can own and operate its own hotels
When resolving hotel operating problems
It is vacant and not yet cleaned

7. What is true about sanitation concerns in a limited service- hotel
A web site that allows a hotel's guests to post reviews of their previous stays
They are important for all workers serving food
Waiting for guests to approach staff with specific problems
Laundry is processed

8. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
The ratio of different room types in a hotel
It has been intentionally left behind
The pool area

9. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Eggs and breakfast meat items
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Merchant model

10. What is a normal par level in hotel laundry
Preventive maintenance
25 or fewer
3 times the normal usage
A fixed amount paid for a guests daily travel expense

11. Which is an example of a consumer-generated content web site?
Purchases of food
The pool area
Franchise
Www.tripadvisor.com

12. from what language does the kitchen term 'mise en place' originate
A web site that allows a hotel's guests to post reviews of their previous stays
The hotels general manager
Line level employees
French

13. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It matches expenses incurred with revenues generated
Maintenance request
At the advertised ending time
25 or fewer

15. What is most likely to happen when many travelers want to visit and stay in an area
Waiting for guests to approach staff with specific problems
Waste disposal costs
Room rates and the number of operating hotel properties will increase
Ritz carlton

16. What is the approximate number of attendees at the average business meeting
25 or fewer
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
Illumination levels

17. In a housekeeping department - What is the role of inspector
Comp set
Be an effective way to measure progress toward established service standards
The ensure guest room cleanliness
It is prepared and cooked at the guests' table

18. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Improved overall managment of the hotel
Group market
A reunion held for veterans of the vietnam war
Function rooms

19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Presale activity
Management contract
A fixed amount paid for a guests daily travel expense
They are important for all workers serving food

20. Which food service activity happens first
It is vacant and not yet cleaned
Confirm item quantity and quality
French
Upon receiving

21. Which state is NOT among the 3 largest car rental location states
Reduced operational costs
$2.20
New york
50%

22. What is the purpose of an MSDS
50%
Value
To help keep workers safe
Eggs and breakfast meat items

23. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Opaque rate model
Emergency maintenance
28
Preventive maintenance

24. What is a lodging industry term for hotels operating under the same brand name
Chain
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
When resolving hotel operating problems
A reunion held for veterans of the vietnam war

25. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
It is a reception that includes the services of complimentary food and/or beverages
Be an effective way to measure progress toward established service standards
Ritz carlton

26. Which is true about a hotels commitment to green practices
Laundry is processed
Reduced operational costs
It is increasingly viewed by guests a a sign of commitment to quality service
Do not clean this room now

27. Which brand is generally recognized as the first hotel chain
Holiday inn
A college graduation weekend occurring near a hotel
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Routine maintenance

28. A CVB is typically funded by what
The specific brands of products served and serving hours
A la carte
A hotels occupancy tax
An outside vendor

29. Which professional recognition is typically granted by a governmental agency
Publicity is free
A reunion held for veterans of the vietnam war
Licensing
Maid

30. Which of the following is the formula hoteliers use to calculate RevPar
Their price per unit declines
ADR x Occupancy Rate= RevPar
50000
Function rooms

31. Which housekeeping- related term is not used by professional hoteliers
Maid
Your ADR is higher then that of your competitors
Purchases of food
Independent

32. What does STAR report evaluate
It matches expenses incurred with revenues generated
New york
A hotels sales and marketing teams results in relation to those of other hotels
Merchant model

33. What do the initials PM refer to in a hotel maintenance department
28
Preventive maintenance
It matches expenses incurred with revenues generated
French

34. Which is the most important market for large convention hotels
Group market
$3.20
Incandescent bulb
2-4% gross revenue

35. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
AAHOA
The elimination of insects - rodents and scavenging animals
They are important for all workers serving food
Attrition

36. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
The food and beverage services offered by the hotel
28
It has been intentionally left behind

37. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Chain
A reunion held for veterans of the vietnam war
Opaque rate model
Attrition

38. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Include bath towels - hand towels - and washclothes
Eggs and breakfast meat items
Waste disposal costs
A hotels sales and marketing teams results in relation to those of other hotels

39. Which group of housekeeping employees should receive blood born pathogen training
New york
All housekeeping employees
The food and beverage services offered by the hotel
The american hotel and lodging association

40. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Water pumps
Profits are higher with banquet sales
3 times the normal usage
The ensure guest room cleanliness

41. Managers can seek out service-minded staff by hiring those job applicants who
Laundry is processed
Effectively answer open-ended questions about hypothetical service situations
250
The hotels general manager

42. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Franchisor
They are important for all workers serving food
$2.20

43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
A hotels sales and marketing teams results in relation to those of other hotels
The ratio of different room types in a hotel
Purchases of food
A reunion held for veterans of the vietnam war

44. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Marketing activity
FTC
Waste disposal costs
GDS

45. For food service buyers when does the ownership exchange of products the have purchased actually take place
The ensure guest room cleanliness
Www.tripadvisor.com
Upon receiving
Management contract

46. What should happen to service procedures after they have been implemented in a hotel
Publicity is free
They should be update as guest preferences change over time
New york
Flag

47. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
The person in charge of the hotel's maintenances department
Management contract
It is prepared and cooked at the guests' table

48. Who usually maintains the washers and ryers placed in a hotels guests laundry
Flag
An outside vendor
The ratio of different room types in a hotel
Comp set

49. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Do not clean this room now
Ritz carlton
An outside vendor
Preventive maintenance

50. Which of the following is NOT a demographic factor of a guest
Independent
Maid
Contribution margin
Personality type