Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
$2.20
Water pumps
Preventive maintenance
50%

2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
They are individual travelers
Waste disposal costs
The ensure guest room cleanliness
ADR x Occupancy Rate= RevPar

3. What is true about transient travelers
They are individual travelers
$13.53
Improved overall managment of the hotel
Water pumps

4. Which group is more likely to use the services of a travel agent
The investor seeks a return on investment (ROI)
Costs increase
Older travelers
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

5. What is the industry term for an organization that provides travel booking services on the internet
OTA
Incandescent bulb
The ensure guest room cleanliness
Personality type

6. 'Terry' refers to guest room amenities that
Be an effective way to measure progress toward established service standards
Include bath towels - hand towels - and washclothes
The authority to make key decisions
To qualify prospects

7. Which brand is generally recognized as the first hotel chain
New york
Franchise
Do not clean this room now
Holiday inn

8. Which is an example of a consumer-generated content web site?
A fixed amount paid for a guests daily travel expense
Service
Incandescent bulb
Www.tripadvisor.com

9. What is the type of dining in which each available menu item is sold for an individual price
Executive chef
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Emergency maintenance
A la carte

10. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Room rates and the number of operating hotel properties will increase
A la carte
Franchise service director

11. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Depreciation
They will have the same quality service expectations
Value
A hotels sales and marketing teams results in relation to those of other hotels

12. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Waiting for guests to approach staff with specific problems
Do not clean this room now
They are important for all workers serving food
AAHOA

13. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
A la carte
The strength of the brand name and the revenue the name will bring to the hotel
They are not being supervised with a service emphasis

14. Who has the greatest influence on the overall quality of service provided within a hotel
Group market
The strength of the brand name and the revenue the name will bring to the hotel
The hotels general manager
New york

15. What is another lodging term for work-order
Maintenance request
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Preventive maintenance
Eggs and breakfast meat items

16. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
They should be update as guest preferences change over time
Routine maintenance
A stock issuing company that can own and operate its own hotels

17. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Make or buy items
Www.tripadvisor.com
Include bath towels - hand towels - and washclothes
Deep cleaning

18. What is the term used to identify those who purchase the rights to a hotels brand naem
Emergency maintenance
OTA
The pool area
Franchise

19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Personality type
AAHOA
The host pays for the beverages cosumed by guests
Maintenance request

20. Managers can seek out service-minded staff by hiring those job applicants who
Function rooms
Deep cleaning
OTA
Effectively answer open-ended questions about hypothetical service situations

21. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Franchisor
Executive chef
They are not being supervised with a service emphasis
The buying is based upon predetermined desired inventory levels

22. What is the lodging industry term for a hotel that is not part of a franchise group?
Empowerment
Preventive maintenance
Independent
Flag

23. Which professional recognition is typically granted by a governmental agency
A la carte
It is prepared and cooked at the guests' table
The hotels general manager
Licensing

24. Which types of food items have labor 'built in' to their prices
Independent
Make or buy items
Comp set
It influences the guests total perception of a hotel visit

25. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Maintenance request
It has been intentionally left behind
Room rates and the number of operating hotel properties will increase

26. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Franchisor
Identifying guests needs and wants
20%
It matches expenses incurred with revenues generated

27. What is the most important reason for properly maintaining trash removal areas
They are individual travelers
The hotel's executive housekeeper in keeping with the hotel policies and procedures
An outside vendor
The elimination of insects - rodents and scavenging animals

28. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
To help keep workers safe
Comp set
Upon receiving
They are important for all workers serving food

29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
To qualify prospects
When guests bring in their own bottles of alcohol for consumption at a hotel function
Line level employees

30. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
An outside vendor
A hotels sales and marketing teams results in relation to those of other hotels
They will have the same quality service expectations

31. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Deep cleaning
They should be update as guest preferences change over time
Emergency maintenance

32. What is the advantage of a CFL
Contribution margin
$73.00
Reduced operational costs
They generally manage hotels for a fee

33. Which of the following is the formula hoteliers use to calculate RevPar
20%
Pilferage
ADR x Occupancy Rate= RevPar
50000

34. What is true about an accrual accounting system
Laundry is processed
It matches expenses incurred with revenues generated
They operate hotels for owners using the management company's trade name as the hotels brand
The ensure guest room cleanliness

35. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Opaque rate model
Be an effective way to measure progress toward established service standards
$1.38
2-4% gross revenue

36. What is true about a hotel room that is 'on-change'
Housekeeping
It is vacant and not yet cleaned
Incandescent bulb
All housekeeping employees

37. Which is true about a hotels commitment to green practices
Www.tripadvisor.com
Improved overall managment of the hotel
It is prepared and cooked at the guests' table
It is increasingly viewed by guests a a sign of commitment to quality service

38. What is another lodging industry term for a specific hotel brand name
They are important for all workers serving food
The number of hotel rooms sold the previous night
GDS
Flag

39. Which is an example of a branded breakfast item
They operate hotels for owners but do not use the management company's name as part of the hotels name
Kellogg cereal
Www.tripadvisor.com
A hotels sales and marketing teams results in relation to those of other hotels

40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The strength of the brand name and the revenue the name will bring to the hotel
Waste disposal costs
Ritz carlton
A fixed amount paid for a guests daily travel expense

41. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

42. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Emergency maintenance
A reunion held for veterans of the vietnam war
It has been intentionally left behind
It matches expenses incurred with revenues generated

43. Which state is NOT among the 3 largest car rental location states
New york
Holiday inn
3 times the normal usage
Confirm item quantity and quality

44. In the lodging industry - What is the meaning of the term room mix
50000
$3.20
The ratio of different room types in a hotel
Executive chef

45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
To qualify prospects
Maintenance request
Night auditor
Function rooms

46. Which area would be considered public space in a hotel
Line level employees
The specific brands of products served and serving hours
A college graduation weekend occurring near a hotel
The pool area

47. What do the initials PM refer to in a hotel maintenance department
It is prepared and cooked at the guests' table
It has been intentionally left behind
Empowerment
Preventive maintenance

48. What is the purpose of an MSDS
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe
The food and beverage services offered by the hotel
New york

49. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Personality type
Older travelers
Opaque rate model

50. Which of the following is most essential to providing good service
Identifying guests needs and wants
A family on vacation
They generally manage hotels for a fee
A stock issuing company that can own and operate its own hotels