SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about food served in the traditional french style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
2. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
20%
2-4% gross revenue
250
Depreciation
3. What is the type of dining in which each available menu item is sold for an individual price
Profits are higher with banquet sales
A la carte
Personality type
The number of hotel rooms sold the previous night
4. What is most likely to happen when many travelers want to visit and stay in an area
28
Water pumps
Room rates and the number of operating hotel properties will increase
A hotels sales and marketing teams results in relation to those of other hotels
5. Which method would be least effective for determining guests' needs and wants
A family on vacation
Do not clean this room now
50000
Waiting for guests to approach staff with specific problems
6. The best menus are those developed based upon
Illumination levels
25 or fewer
The american hotel and lodging association
Guest preference
7. For Which item below would a 'replace as needed' program be best
Water pumps
At the advertised ending time
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is prepared and cooked at the guests' table
8. What is the purpose of an MSDS
To help keep workers safe
The host pays for the beverages cosumed by guests
Room rates and the number of operating hotel properties will increase
Depreciation
9. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
A college graduation weekend occurring near a hotel
The elimination of insects - rodents and scavenging animals
POM
10. Which is true about a hotels commitment to green practices
An outside vendor
FTC
They generally manage hotels for a fee
It is increasingly viewed by guests a a sign of commitment to quality service
11. What is the advantage of a CFL
Kellogg cereal
Reduced operational costs
20%
Empowerment
12. What is true about abandoned property
Confirm item quantity and quality
It has been intentionally left behind
All housekeeping employees
$73.00
13. In Which type of booking model are room rates readily viewed on-line by potential guests?
Service
The american hotel and lodging association
Merchant model
The elimination of insects - rodents and scavenging animals
14. What is the greatest difference between full service and limited service hotels
25 or fewer
Opaque rate model
Publicity is free
The food and beverage services offered by the hotel
15. What is another lodging industry term for a specific hotel brand name
Attrition
By associating performance in providing guest service with employee compensation
Flag
Waiting for guests to approach staff with specific problems
16. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Trains
Opaque rate model
The buying is based upon predetermined desired inventory levels
Flag
17. When would hotel guest be charged a corkage fee
Publicity is free
When guests bring in their own bottles of alcohol for consumption at a hotel function
Independent
It is increasingly viewed by guests a a sign of commitment to quality service
18. which factor most influences guest perceptions about their experience at a lodging operation
OTA
The american hotel and lodging association
It is vacant and not yet cleaned
Service
19. Which of the following is a demand generator
To help keep workers safe
A college graduation weekend occurring near a hotel
Line level employees
They operate hotels for owners using the management company's trade name as the hotels brand
20. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Independent
Routine maintenance
Franchise service director
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
21. What is the one reason a hotel owner might consider hiring a hotel management company
It influences the guests total perception of a hotel visit
A fixed amount paid for a guests daily travel expense
A hotels occupancy tax
Improved overall managment of the hotel
22. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
A reunion held for veterans of the vietnam war
Publicity is free
It has been intentionally left behind
$2.20
23. What happens to a hotel's POM costs as a hotel ages
Www.tripadvisor.com
It is vacant and not yet cleaned
It has been intentionally left behind
Costs increase
24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The ensure guest room cleanliness
Daily
Older travelers
BEO
25. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Group market
Air handlers
Depreciation
Sorting/washing/drying
26. Which is the most important market for large convention hotels
It is increasingly viewed by guests a a sign of commitment to quality service
Kellogg cereal
Attrition
Group market
27. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
An outside vendor
BEO
The ratio of different room types in a hotel
$73.00
28. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Merchant model
Comp set
It is prepared and cooked at the guests' table
Older travelers
29. What is the approximate number of attendees at the average business meeting
25 or fewer
The ratio of different room types in a hotel
Independent
The ensure guest room cleanliness
30. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
31. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
It is increasingly viewed by guests a a sign of commitment to quality service
A web site that allows a hotel's guests to post reviews of their previous stays
Www.tripadvisor.com
A reunion held for veterans of the vietnam war
32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Flag
They operate hotels for owners using the management company's trade name as the hotels brand
Daily
To qualify prospects
33. Which state is NOT among the 3 largest car rental location states
All housekeeping employees
Ritz carlton
Reduced operational costs
New york
34. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
3 times the normal usage
FTC
They are not being supervised with a service emphasis
35. Which group of employees will most often initiate the largest number of work orders
$3.20
It is a reception that includes the services of complimentary food and/or beverages
Their price per unit declines
Housekeeping
36. Which is an example of a consumer-generated content web site?
The elimination of insects - rodents and scavenging animals
Www.tripadvisor.com
Pilferage
Flag
37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Www.tripadvisor.com
$2.20
$1.38
Attrition
38. Which of the following would be considered a user-generated web site
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
39. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
A reunion held for veterans of the vietnam war
An outside vendor
A hotels sales and marketing teams results in relation to those of other hotels
40. What is the term used to identify those who sell the rights to use a hotels brand name
Upon receiving
$1.38
Franchisor
Franchisors sales and marketing efforts
41. from what language does the kitchen term 'mise en place' originate
French
They are individual travelers
250
$2.25
42. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Make or buy items
Routine maintenance
The investor seeks a return on investment (ROI)
Identifying guests needs and wants
43. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
It has been intentionally left behind
The hotels general manager
They operate hotels for owners using the management company's trade name as the hotels brand
44. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Trains
Personality type
To qualify prospects
45. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Improved overall managment of the hotel
French
GDS
Profits are higher with banquet sales
46. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
They should be update as guest preferences change over time
Attrition
$2.20
47. Which group is more likely to use the services of a travel agent
Air handlers
Older travelers
The investor seeks a return on investment (ROI)
3 times the normal usage
48. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Flag
$3.20
$1.38
Illumination levels
49. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Franchise service director
It is vacant and not yet cleaned
Group market
Line level employees
50. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
3 times the normal usage
The cost is higher than that of dining room service
They will have the same quality service expectations
Routine maintenance