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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Value
The american hotel and lodging association
Franchise
Waste disposal costs
2. What is true about abandoned property
Their price per unit declines
It has been intentionally left behind
3 times the normal usage
Housekeeping
3. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
FOC
Identifying guests needs and wants
When resolving hotel operating problems
4. What is true about an investor in a hotel
2-4% gross revenue
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They generally manage hotels for a fee
The investor seeks a return on investment (ROI)
5. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Waiting for guests to approach staff with specific problems
It is vacant and not yet cleaned
$1.38
Attrition
6. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Confirm item quantity and quality
Sorting/washing/drying
$73.00
FTC
7. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
They generally manage hotels for a fee
It has been intentionally left behind
Eggs and breakfast meat items
A family on vacation
8. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Value
It is designed to meet the hotel's sales goal
The buying is based upon predetermined desired inventory levels
Profits are higher with banquet sales
9. What does Amtrak operate
Franchise
Emergency maintenance
Night auditor
Trains
10. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
The american hotel and lodging association
Marketing activity
GDS
11. What is true about a hosted bar
Empowerment
Preventive maintenance
Holiday inn
The host pays for the beverages cosumed by guests
12. What is the term used to identify those who sell the rights to use a hotels brand name
Franchise
Franchisor
The number of hotel rooms sold the previous night
The buying is based upon predetermined desired inventory levels
13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
When guests bring in their own bottles of alcohol for consumption at a hotel function
At the advertised ending time
It has been intentionally left behind
Holiday inn
14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
They operate hotels for owners but do not use the management company's name as part of the hotels name
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The host pays for the beverages cosumed by guests
15. In regard to quality service - a gal of zero defects can
Effectively answer open-ended questions about hypothetical service situations
Banquet manager
Be an effective way to measure progress toward established service standards
A fixed amount paid for a guests daily travel expense
16. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
$1.38
Profits are higher with banquet sales
Include bath towels - hand towels - and washclothes
20%
17. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
They are not being supervised with a service emphasis
It is designed to meet the hotel's sales goal
Reduced operational costs
18. Which of the following is NOT a demographic factor of a guest
Personality type
They will have the same quality service expectations
Opaque rate model
BEO
19. What is the one reason a hotel owner might consider hiring a hotel management company
It is prepared and cooked at the guests' table
Banquet manager
50%
Improved overall managment of the hotel
20. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Emergency maintenance
The food and beverage services offered by the hotel
Depreciation
Line level employees
21. In Which type of booking model are room rates readily viewed on-line by potential guests?
To help keep workers safe
Flag
Laundry is processed
Merchant model
22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Comp set
Opaque rate model
The buying is based upon predetermined desired inventory levels
Water pumps
23. What is the term describing stealing of small quantities of something over a period of time
Trains
Laundry is processed
Older travelers
Pilferage
24. Which group of employees will most often initiate the largest number of work orders
A family on vacation
Housekeeping
FTC
The elimination of insects - rodents and scavenging animals
25. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
$2.25
They are not being supervised with a service emphasis
Maid
Deep cleaning
26. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
GDS
Deep cleaning
$73.00
Value
27. Which brand is generally recognized as the first hotel chain
Function rooms
Merchant model
Holiday inn
The american hotel and lodging association
28. What is true about mislaid property
Housekeeping
It has been intentionally left behind
A stock issuing company that can own and operate its own hotels
It is prepared and cooked at the guests' table
29. Which group would be classified as 'leisure travelers'
To qualify prospects
A family on vacation
Licensing
Holiday inn
30. Which housekeeping- related term is not used by professional hoteliers
250
Maid
A reunion held for veterans of the vietnam war
Room rates and the number of operating hotel properties will increase
31. Which group of housekeeping employees should receive blood born pathogen training
A web site that allows a hotel's guests to post reviews of their previous stays
All housekeeping employees
Air handlers
Room rates and the number of operating hotel properties will increase
32. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
The person in charge of the hotel's maintenances department
Service
They operate hotels for owners but do not use the management company's name as part of the hotels name
33. What is another lodging industry term for a specific hotel brand name
The ensure guest room cleanliness
Service
It is vacant and not yet cleaned
Flag
34. What does STAR report evaluate
Do not clean this room now
20%
A family on vacation
A hotels sales and marketing teams results in relation to those of other hotels
35. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The authority to make key decisions
Line level employees
It matches expenses incurred with revenues generated
Preventive maintenance
36. What is true about transient travelers
A web site that allows a hotel's guests to post reviews of their previous stays
Executive chef
They are individual travelers
Air handlers
37. Which factor has the most impact on the number of guests who will be served in a limited service hotel
All housekeeping employees
Opaque rate model
The buying is based upon predetermined desired inventory levels
The number of hotel rooms sold the previous night
38. What is a per diem
Guest preference
A fixed amount paid for a guests daily travel expense
It matches expenses incurred with revenues generated
The person in charge of the hotel's maintenances department
39. What is true about the traditional russian style
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40. What happens in a hotels OPL
$3.20
Publicity is free
Merchant model
Laundry is processed
41. What is a normal par level in hotel laundry
3 times the normal usage
Ritz carlton
A la carte
Their price per unit declines
42. Which of the following is essential if employees are to effectively resolve guest problems as they occur
A family on vacation
When resolving hotel operating problems
The authority to make key decisions
FOC
43. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The cost is higher than that of dining room service
Older travelers
50%
Contribution margin
44. What is true about sanitation concerns in a limited service- hotel
A reunion held for veterans of the vietnam war
All housekeeping employees
They are important for all workers serving food
At the advertised ending time
45. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
GDS
Preventive maintenance
Presale activity
46. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Confirm item quantity and quality
Service
Chain
Attrition
47. What is true about the cost of providing room service meals
It matches expenses incurred with revenues generated
A fixed amount paid for a guests daily travel expense
The cost is higher than that of dining room service
When resolving hotel operating problems
48. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Improved overall managment of the hotel
Function rooms
The authority to make key decisions
Ritz carlton
49. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
At the advertised ending time
It matches expenses incurred with revenues generated
Comp set
$3.20
50. Which of the following is most essential to providing good service
A fixed amount paid for a guests daily travel expense
Personality type
Package
Identifying guests needs and wants