Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A family on vacation
The american hotel and lodging association
250
Opaque rate model

2. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
A stock issuing company that can own and operate its own hotels
It is designed to meet the hotel's sales goal
ADR x Occupancy Rate= RevPar

3. What do the initials PM refer to in a hotel maintenance department
$73.00
It is designed to meet the hotel's sales goal
Preventive maintenance
The host pays for the beverages cosumed by guests

4. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
It is a reception that includes the services of complimentary food and/or beverages
POM
The elimination of insects - rodents and scavenging animals
Deep cleaning

5. What is another lodging term for work-order
Needles left by intravenous drug users
The ensure guest room cleanliness
Maintenance request
Preventive maintenance

6. For Which item below would a 'replace as needed' program be best
Water pumps
Merchant model
$3.20
The specific brands of products served and serving hours

7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Package
New york
A stock issuing company that can own and operate its own hotels

8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
The person in charge of the hotel's maintenances department
Presale activity
Independent

9. Which of the following best describes a 'moment of truth'
Group market
A hotels occupancy tax
Needles left by intravenous drug users
It influences the guests total perception of a hotel visit

10. What happens to a hotel's POM costs as a hotel ages
To help keep workers safe
They are important for all workers serving food
Laundry is processed
Costs increase

11. Which of the following is the formula hoteliers use to calculate RevPar
The investor seeks a return on investment (ROI)
ADR x Occupancy Rate= RevPar
Older travelers
It influences the guests total perception of a hotel visit

12. Which area would be considered public space in a hotel
The buying is based upon predetermined desired inventory levels
A fixed amount paid for a guests daily travel expense
The pool area
The cost is higher than that of dining room service

13. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Merchant model
Improved overall managment of the hotel
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

14. A brand specific frequent guest program is an example of a...
Franchise service director
Franchisors sales and marketing efforts
Eggs and breakfast meat items
A web site that allows a hotel's guests to post reviews of their previous stays

15. What is true about abandoned property
Maintenance request
It has been intentionally left behind
It is vacant and not yet cleaned
Trains

16. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
AAHOA
Improved overall managment of the hotel
The host pays for the beverages cosumed by guests
The strength of the brand name and the revenue the name will bring to the hotel

17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Publicity is free
Effectively answer open-ended questions about hypothetical service situations
They operate hotels for owners but do not use the management company's name as part of the hotels name
Value

18. Managers can seek out service-minded staff by hiring those job applicants who
Group market
A fixed amount paid for a guests daily travel expense
Effectively answer open-ended questions about hypothetical service situations
Make or buy items

19. Which group of housekeeping employees should receive blood born pathogen training
French
All housekeeping employees
It is increasingly viewed by guests a a sign of commitment to quality service
Routine maintenance

20. Which is an example of a branded breakfast item
Independent
They generally manage hotels for a fee
Guest preference
Kellogg cereal

21. To whom does the sous chef in a large hotel report
Executive chef
Publicity is free
Maintenance request
Profits are higher with banquet sales

22. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The pool area
Purchases of food
Licensing
Waiting for guests to approach staff with specific problems

23. What is true about an accrual accounting system
Merchant model
It matches expenses incurred with revenues generated
Franchise service director
The american hotel and lodging association

24. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Preventive maintenance
The food and beverage services offered by the hotel
Daily

25. Which brand is generally recognized as the first hotel chain
Sorting/washing/drying
Holiday inn
A web site that allows a hotel's guests to post reviews of their previous stays
Package

26. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Executive chef
$3.20
It has been intentionally left behind

27. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Air handlers
To qualify prospects
Confirm item quantity and quality

28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
A fixed amount paid for a guests daily travel expense
BEO
Emergency maintenance
A web site that allows a hotel's guests to post reviews of their previous stays

29. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
To help keep workers safe
It influences the guests total perception of a hotel visit
When resolving hotel operating problems

30. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
At the advertised ending time
Purchases of food
Profits are higher with banquet sales
250

31. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Laundry is processed
The host pays for the beverages cosumed by guests
Incandescent bulb
50000

32. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
A family on vacation
50000
Maintenance request

33. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Make or buy items
Profits are higher with banquet sales
The investor seeks a return on investment (ROI)

34. from what language does the kitchen term 'mise en place' originate
Franchise service director
Chain
Housekeeping
French

35. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It matches expenses incurred with revenues generated
Daily
Licensing
Kellogg cereal

36. What is true about food served in the traditional french style

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37. What is the difference between advertising and publicity
Publicity is free
It is vacant and not yet cleaned
They are not being supervised with a service emphasis
To help keep workers safe

38. What is the greatest difference between full service and limited service hotels
Banquet manager
Include bath towels - hand towels - and washclothes
The food and beverage services offered by the hotel
They operate hotels for owners using the management company's trade name as the hotels brand

39. Which housekeeping- related term is not used by professional hoteliers
Maid
They are not being supervised with a service emphasis
Upon receiving
The host pays for the beverages cosumed by guests

40. What is a normal par level in hotel laundry
They are individual travelers
3 times the normal usage
Older travelers
$73.00

41. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Make or buy items
Sorting/washing/drying
Management contract

42. When can a cross-functional team be an effective operatiional tool in a hotel
$2.25
When resolving hotel operating problems
Waiting for guests to approach staff with specific problems
Room rates and the number of operating hotel properties will increase

43. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Reduced operational costs
Franchise service director
AAHOA
ADR x Occupancy Rate= RevPar

44. What is the term describing stealing of small quantities of something over a period of time
Empowerment
50%
A college graduation weekend occurring near a hotel
Pilferage

45. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Housekeeping
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Reduced operational costs

46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
$73.00
250
Waiting for guests to approach staff with specific problems
Contribution margin

47. The best menus are those developed based upon
Daily
Merchant model
Guest preference
$3.20

48. What is the purpose of cold calling
Line level employees
To qualify prospects
Group market
Reduced operational costs

49. What is the lodging industry term for a hotel that is not part of a franchise group?
Franchisor
Independent
Profits are higher with banquet sales
Make or buy items

50. What best describes a hotels chief engineer

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