Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Managers can seek out service-minded staff by hiring those job applicants who
The buying is based upon predetermined desired inventory levels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Presale activity
Effectively answer open-ended questions about hypothetical service situations

2. What is true about an accrual accounting system
A fixed amount paid for a guests daily travel expense
Purchases of food
Franchise
It matches expenses incurred with revenues generated

3. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
2-4% gross revenue
They operate hotels for owners using the management company's trade name as the hotels brand
A la carte
Depreciation

4. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Franchisor
The cost is higher than that of dining room service
Flag

5. What is a lodging industry term for hotels operating under the same brand name
Package
FTC
Upon receiving
Chain

6. What does STAR report evaluate
Older travelers
The strength of the brand name and the revenue the name will bring to the hotel
Value
A hotels sales and marketing teams results in relation to those of other hotels

7. What is true about transient travelers
Value
Be an effective way to measure progress toward established service standards
They are individual travelers
Franchise service director

8. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
They are important for all workers serving food
Guest preference
They will have the same quality service expectations

9. Who usually maintains the washers and dryers placed in a hotel's guest laundry
They are important for all workers serving food
A la carte
An outside vendor
Incandescent bulb

10. What is another lodging term for work-order
Routine maintenance
French
Maintenance request
The host pays for the beverages cosumed by guests

11. What is the term describing stealing of small quantities of something over a period of time
A la carte
$2.20
Pilferage
The buying is based upon predetermined desired inventory levels

12. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Water pumps
The american hotel and lodging association
They are important for all workers serving food
When resolving hotel operating problems

13. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
The food and beverage services offered by the hotel
Maintenance request
Contribution margin

14. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
BEO
POM
A web site that allows a hotel's guests to post reviews of their previous stays
The cost is higher than that of dining room service

15. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
When resolving hotel operating problems
POM
The hotels general manager
The buying is based upon predetermined desired inventory levels

16. Which of the following is NOT a demographic factor of a guest
Holiday inn
Personality type
To qualify prospects
Illumination levels

17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
They will have the same quality service expectations
Illumination levels
Your ADR is higher then that of your competitors
Improved overall managment of the hotel

18. Which types of food items have labor 'built in' to their prices
Make or buy items
Maintenance request
A reunion held for veterans of the vietnam war
Purchases of food

19. What is the purpose of cold calling
Merchant model
To qualify prospects
A college graduation weekend occurring near a hotel
Routine maintenance

20. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
It has been intentionally left behind
Sorting/washing/drying
Effectively answer open-ended questions about hypothetical service situations

21. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
It is vacant and not yet cleaned
3 times the normal usage
Preventive maintenance
Emergency maintenance

22. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

23. What is true about a hosted bar
The host pays for the beverages cosumed by guests
3 times the normal usage
OTA
The american hotel and lodging association

24. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
A hotels occupancy tax
$2.20
Line level employees

25. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

26. What is the difference between advertising and publicity
When resolving hotel operating problems
Identifying guests needs and wants
Publicity is free
Night auditor

27. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Room rates and the number of operating hotel properties will increase
Night auditor
$73.00
French

28. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
A reunion held for veterans of the vietnam war
Contribution margin
Housekeeping

29. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Housekeeping
AAHOA
Sorting/washing/drying
50000

30. What is the lodging industry term for a hotel that is not part of a franchise group?
Sorting/washing/drying
Independent
They are individual travelers
Licensing

31. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Maintenance request
An outside vendor
They are individual travelers

32. What is the type of dining in which each available menu item is sold for an individual price
Emergency maintenance
The person in charge of the hotel's maintenances department
They will have the same quality service expectations
A la carte

33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Attrition
Chain
To help keep workers safe

34. Which professional recognition is typically granted by a governmental agency
Package
Executive chef
Their price per unit declines
Licensing

35. What does a foot candle measure
Personality type
Illumination levels
The cost is higher than that of dining room service
A hotels occupancy tax

36. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
It has been intentionally left behind
Banquet manager
Identifying guests needs and wants
Opaque rate model

37. Which state is NOT among the 3 largest car rental location states
The number of hotel rooms sold the previous night
French
They will have the same quality service expectations
New york

38. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Opaque rate model
The ensure guest room cleanliness
The pool area
Ritz carlton

39. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Room rates and the number of operating hotel properties will increase
When resolving hotel operating problems
GDS
50000

40. What is the industry term for an organization that provides travel booking services on the internet
Franchisors sales and marketing efforts
Marketing activity
Depreciation
OTA

41. what type of activity describes the act of placing an ad in the yellow pages?
2-4% gross revenue
Marketing activity
Value
Be an effective way to measure progress toward established service standards

42. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Executive chef
Preventive maintenance
Upon receiving

43. Which of the following is most essential to providing good service
50000
They operate hotels for owners using the management company's trade name as the hotels brand
At the advertised ending time
Identifying guests needs and wants

44. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

45. What is true about abandoned property
It matches expenses incurred with revenues generated
Ritz carlton
2-4% gross revenue
It has been intentionally left behind

46. The best menus are those developed based upon
28
The host pays for the beverages cosumed by guests
Daily
Guest preference

47. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The buying is based upon predetermined desired inventory levels
FTC
Incandescent bulb
Air handlers

48. In regard to quality service - a gal of zero defects can
Function rooms
It has been intentionally left behind
A family on vacation
Be an effective way to measure progress toward established service standards

49. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
The food and beverage services offered by the hotel
Franchisor
Comp set
Function rooms

50. What is the term used to identify those who purchase the rights to a hotels brand naem
$2.25
Franchise
Franchise service director
A family on vacation