Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a REIT
A la carte
A stock issuing company that can own and operate its own hotels
Deep cleaning
Comp set

2. Who has the greatest influence on the overall quality of service provided within a hotel
Do not clean this room now
The hotels general manager
When guests bring in their own bottles of alcohol for consumption at a hotel function
A reunion held for veterans of the vietnam war

3. In a hotel guest room - Which is a potential source of HIV
The pool area
Marketing activity
Holiday inn
Needles left by intravenous drug users

4. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Management contract
Do not clean this room now
Routine maintenance
At the advertised ending time

5. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Independent
FTC
Needles left by intravenous drug users

6. What is the purpose of cold calling
It is designed to meet the hotel's sales goal
It is a reception that includes the services of complimentary food and/or beverages
Guest preference
To qualify prospects

7. What is true about a hotel room that is 'on-change'
The american hotel and lodging association
To help keep workers safe
It is vacant and not yet cleaned
Waste disposal costs

8. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
FOC
Eggs and breakfast meat items
Independent
French

9. What is true about an investor in a hotel
Kellogg cereal
The specific brands of products served and serving hours
Publicity is free
The investor seeks a return on investment (ROI)

10. In the lodging industry - What is the meaning of the term room mix
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
Group market
Profits are higher with banquet sales

11. In a housekeeping department - What is the role of inspector
20%
Improved overall managment of the hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
The ensure guest room cleanliness

12. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
It is vacant and not yet cleaned
Value
The ratio of different room types in a hotel
Function rooms

13. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Effectively answer open-ended questions about hypothetical service situations
Presale activity
GDS
Franchise

14. What is the type of dining in which each available menu item is sold for an individual price
It is designed to meet the hotel's sales goal
Line level employees
A la carte
$1.38

15. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Deep cleaning
The pool area
The host pays for the beverages cosumed by guests
28

16. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
FOC
Waste disposal costs
Water pumps
Personality type

17. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The person in charge of the hotel's maintenances department
Merchant model
Management contract
Publicity is free

18. What is true about a marketing plan

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19. Which is an example of a branded breakfast item
A reunion held for veterans of the vietnam war
Holiday inn
Kellogg cereal
$3.20

20. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
FTC
It is vacant and not yet cleaned
The person in charge of the hotel's maintenances department

21. Which types of food items have labor 'built in' to their prices
Make or buy items
Publicity is free
Franchisor
They generally manage hotels for a fee

22. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
It influences the guests total perception of a hotel visit
Night auditor
Line level employees
$13.53

23. Which professional recognition is typically granted by a governmental agency
They operate hotels for owners using the management company's trade name as the hotels brand
Emergency maintenance
Licensing
Franchisor

24. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
BEO
They are not being supervised with a service emphasis
GDS
$73.00

25. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Banquet manager
Purchases of food
All housekeeping employees
Ritz carlton

26. What is true about first tier management companies

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27. What is a normal par level in hotel laundry
3 times the normal usage
Pilferage
A fixed amount paid for a guests daily travel expense
An outside vendor

28. What do the initials PM refer to in a hotel maintenance department
Franchise
Licensing
Preventive maintenance
OTA

29. What is true about transient travelers
$1.38
They are individual travelers
BEO
OTA

30. Which of the following is NOT a demographic factor of a guest
Personality type
French
Illumination levels
Sorting/washing/drying

31. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
When resolving hotel operating problems
50000
It is increasingly viewed by guests a a sign of commitment to quality service

32. What is the term describing stealing of small quantities of something over a period of time
They are individual travelers
Pilferage
Reduced operational costs
The authority to make key decisions

33. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Upon receiving
It is increasingly viewed by guests a a sign of commitment to quality service
AAHOA

34. What is the difference between advertising and publicity
A reunion held for veterans of the vietnam war
The ratio of different room types in a hotel
Publicity is free
Night auditor

35. Which is true about a hotels commitment to green practices
They are not being supervised with a service emphasis
It is increasingly viewed by guests a a sign of commitment to quality service
Banquet manager
25 or fewer

36. What does a foot candle measure
It is designed to meet the hotel's sales goal
Comp set
Illumination levels
A hotels sales and marketing teams results in relation to those of other hotels

37. Which is an example of a consumer-generated content web site?
2-4% gross revenue
Ritz carlton
Www.tripadvisor.com
Licensing

38. Which of the following is most essential to providing good service
A family on vacation
2-4% gross revenue
Room rates and the number of operating hotel properties will increase
Identifying guests needs and wants

39. What does Amtrak operate
It has been intentionally left behind
Trains
50000
FOC

40. What is the advantage of a CFL
Franchisors sales and marketing efforts
Reduced operational costs
To qualify prospects
Eggs and breakfast meat items

41. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Laundry is processed
To qualify prospects
FTC

42. Which method would be least effective for determining guests' needs and wants
Their price per unit declines
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Waiting for guests to approach staff with specific problems
A reunion held for veterans of the vietnam war

43. What is the term used to identify those who purchase the rights to a hotels brand naem
Personality type
They are not being supervised with a service emphasis
Franchise
The elimination of insects - rodents and scavenging animals

44. What does STAR report evaluate
AAHOA
A hotels sales and marketing teams results in relation to those of other hotels
Kellogg cereal
A hotels occupancy tax

45. What is true about the cost of providing room service meals
The authority to make key decisions
Improved overall managment of the hotel
The cost is higher than that of dining room service
Maid

46. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Preventive maintenance
BEO
Be an effective way to measure progress toward established service standards

47. Which group is more likely to use the services of a travel agent
$13.53
Profits are higher with banquet sales
Older travelers
To help keep workers safe

48. which factor most influences guest perceptions about their experience at a lodging operation
Service
$2.25
25 or fewer
Maid

49. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Deep cleaning
A fixed amount paid for a guests daily travel expense

50. What is the industry term for an organization that provides travel booking services on the internet
Waiting for guests to approach staff with specific problems
Service
25 or fewer
OTA