Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is NOT a demographic factor of a guest






2. What is the purpose of cold calling






3. What is true about the cost of providing room service meals






4. What is true about a hosted bar






5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






6. In a hotel guest room - Which is a potential source of HIV






7. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






8. What is true about first tier management companies

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9. which factor most influences guest perceptions about their experience at a lodging operation






10. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






11. Which of the following is most essential to providing good service






12. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






13. A CVB is typically funded by what






14. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






15. What is true about abandoned property






16. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






17. Which group is more likely to use the services of a travel agent






18. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






19. What does a foot candle measure






20. In a housekeeping department - What is the role of inspector






21. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






22. What happens in a hotels OPL






23. Which brand is generally recognized as the first hotel chain






24. What is the term used to identify those who purchase the rights to a hotels brand naem






25. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






26. What do the initials PM refer to in a hotel maintenance department






27. In Which type of booking model are room rates readily viewed on-line by potential guests?






28. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






29. Which factor has the most impact on the number of guests who will be served in a limited service hotel






30. What is a normal par level in hotel laundry






31. What is true about hotel management companies






32. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






33. Which is an example of a consumer-generated content web site?






34. what type of activity describes the act of placing an ad in the yellow pages?






35. what type of activity describes a site tour






36. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






37. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






38. Which is the most important market for large convention hotels






39. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






40. In the lodging industry - What is the meaning of the term room mix






41. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






42. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






43. What is another lodging term for work-order






44. Which of the following is a demand generator






45. Which types of food items have labor 'built in' to their prices






46. For Which item below would a 'replace as needed' program be best






47. Which of the following would be considered a user-generated web site

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48. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






49. What happens to a hotel's POM costs as a hotel ages






50. Which area would be considered public space in a hotel