Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 'Terry' refers to guest room amenities that
Water pumps
Include bath towels - hand towels - and washclothes
FTC
Preventive maintenance

2. What is the purpose of cold calling
To qualify prospects
Deep cleaning
French
Www.tripadvisor.com

3. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
The host pays for the beverages cosumed by guests
POM
It has been intentionally left behind

4. What is true about abandoned property
POM
Value
It has been intentionally left behind
The ensure guest room cleanliness

5. What is the purpose of an MSDS
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is prepared and cooked at the guests' table
To help keep workers safe
BEO

6. What is the one reason a hotel owner might consider hiring a hotel management company
Independent
The host pays for the beverages cosumed by guests
Improved overall managment of the hotel
Holiday inn

7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
$2.20
250
The american hotel and lodging association
Profits are higher with banquet sales

8. In a housekeeping department - What is the role of inspector
It has been intentionally left behind
A college graduation weekend occurring near a hotel
Laundry is processed
The ensure guest room cleanliness

9. What is true about hotel management companies
The cost is higher than that of dining room service
They generally manage hotels for a fee
The ratio of different room types in a hotel
The strength of the brand name and the revenue the name will bring to the hotel

10. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
All housekeeping employees
They should be update as guest preferences change over time
$2.20
A fixed amount paid for a guests daily travel expense

11. What is true about a hotel room that is 'on-change'
An outside vendor
Laundry is processed
It is vacant and not yet cleaned
They are individual travelers

12. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
FOC
Franchise
2-4% gross revenue
Presale activity

13. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
50000
Illumination levels
Sorting/washing/drying

14. Which group is more likely to use the services of a travel agent
French
Laundry is processed
Older travelers
$3.20

15. What is the most important reason for properly maintaining trash removal areas
Maintenance request
Franchisor
The elimination of insects - rodents and scavenging animals
Group market

16. What is true about the cost of providing room service meals
The investor seeks a return on investment (ROI)
When guests bring in their own bottles of alcohol for consumption at a hotel function
Emergency maintenance
The cost is higher than that of dining room service

17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
28
Preventive maintenance
When resolving hotel operating problems
The investor seeks a return on investment (ROI)

18. What is the industry term for an organization that provides travel booking services on the internet
The food and beverage services offered by the hotel
OTA
The authority to make key decisions
The pool area

19. What is true about a hosted bar
The host pays for the beverages cosumed by guests
A la carte
Service
Preventive maintenance

20. What is the term used to identify those who purchase the rights to a hotels brand naem
Reduced operational costs
Franchise
The strength of the brand name and the revenue the name will bring to the hotel
Www.tripadvisor.com

21. What is true about second-tier management companies

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22. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
When resolving hotel operating problems
A fixed amount paid for a guests daily travel expense
Housekeeping

23. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Holiday inn
The elimination of insects - rodents and scavenging animals
20%
It is designed to meet the hotel's sales goal

24. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Profits are higher with banquet sales
Contribution margin
Costs increase

25. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
It has been intentionally left behind
Emergency maintenance
The specific brands of products served and serving hours
Holiday inn

26. What is a lodging industry term for hotels operating under the same brand name
$1.38
They are important for all workers serving food
Chain
A fixed amount paid for a guests daily travel expense

27. Which of the following would be considered a user-generated web site

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28. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Maintenance request
Franchisors sales and marketing efforts
Eggs and breakfast meat items

29. Who has the greatest influence on the overall quality of service provided within a hotel
They should be update as guest preferences change over time
Night auditor
The hotels general manager
Purchases of food

30. What is true about transient travelers
Guest preference
Attrition
Waiting for guests to approach staff with specific problems
They are individual travelers

31. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
The american hotel and lodging association
Improved overall managment of the hotel
An outside vendor

32. What is a per diem
The number of hotel rooms sold the previous night
When resolving hotel operating problems
A fixed amount paid for a guests daily travel expense
A family on vacation

33. What is the term describing stealing of small quantities of something over a period of time
Pilferage
The authority to make key decisions
Do not clean this room now
A stock issuing company that can own and operate its own hotels

34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Daily
They will have the same quality service expectations
Make or buy items
Attrition

35. Which is an example of a consumer-generated content web site?
Franchise
A family on vacation
Executive chef
Www.tripadvisor.com

36. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Costs increase
50%
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
It has been intentionally left behind
$2.25
The host pays for the beverages cosumed by guests
Www.tripadvisor.com

38. What does a foot candle measure
Identifying guests needs and wants
Executive chef
They will have the same quality service expectations
Illumination levels

39. Which of the following best describes a 'moment of truth'
They operate hotels for owners using the management company's trade name as the hotels brand
It influences the guests total perception of a hotel visit
A web site that allows a hotel's guests to post reviews of their previous stays
Function rooms

40. What should happen to service procedures after they have been implemented in a hotel
The hotels general manager
The authority to make key decisions
Maid
They should be update as guest preferences change over time

41. Which brand is generally recognized as the first hotel chain
They are not being supervised with a service emphasis
It has been intentionally left behind
Holiday inn
Package

42. Who is responsible for making the distinction between mislaid - lost and abandoned property

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43. When would hotel guest be charged a corkage fee
Comp set
When guests bring in their own bottles of alcohol for consumption at a hotel function
OTA
Empowerment

44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
The investor seeks a return on investment (ROI)
Personality type
At the advertised ending time
Do not clean this room now

45. Which professional recognition is typically granted by a governmental agency
Licensing
Flag
Chain
New york

46. Who will most often have the greatest detailed knowledge of guest likes and dislikes
New york
Presale activity
Line level employees
Ritz carlton

47. A CVB is typically funded by what
A hotels occupancy tax
They operate hotels for owners but do not use the management company's name as part of the hotels name
Preventive maintenance
Banquet manager

48. Which group of housekeeping employees should receive blood born pathogen training
When guests bring in their own bottles of alcohol for consumption at a hotel function
Daily
French
All housekeeping employees

49. In Which type of booking model are room rates readily viewed on-line by potential guests?
It has been intentionally left behind
Be an effective way to measure progress toward established service standards
Depreciation
Merchant model

50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
By associating performance in providing guest service with employee compensation
Package
Air handlers
Presale activity