Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
The strength of the brand name and the revenue the name will bring to the hotel
Incandescent bulb
250

2. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
They operate hotels for owners but do not use the management company's name as part of the hotels name
Comp set
$73.00

3. Which of the following is most essential to providing good service
Executive chef
Identifying guests needs and wants
The buying is based upon predetermined desired inventory levels
Franchisor

4. What is the approximate number of attendees at the average business meeting
Line level employees
25 or fewer
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Depreciation

5. What do the initials PM refer to in a hotel maintenance department
When resolving hotel operating problems
Preventive maintenance
A family on vacation
Chain

6. When would hotel guest be charged a corkage fee
Maintenance request
It has been intentionally left behind
Preventive maintenance
When guests bring in their own bottles of alcohol for consumption at a hotel function

7. Which group is more likely to use the services of a travel agent
Waiting for guests to approach staff with specific problems
Management contract
Older travelers
A college graduation weekend occurring near a hotel

8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Franchise service director
Waste disposal costs
Improved overall managment of the hotel
Routine maintenance

9. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Trains
$2.25
Effectively answer open-ended questions about hypothetical service situations

10. What is true about transient travelers
They are individual travelers
It is prepared and cooked at the guests' table
AAHOA
Value

11. What is most likely to happen when many travelers want to visit and stay in an area
$2.20
Costs increase
Room rates and the number of operating hotel properties will increase
Group market

12. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Executive chef
When resolving hotel operating problems
They are important for all workers serving food

13. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Franchisor
Attrition
28
The specific brands of products served and serving hours

14. What is true about a marketing plan

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15. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Needles left by intravenous drug users
Do not clean this room now
BEO
They are not being supervised with a service emphasis

16. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Maintenance request
They operate hotels for owners using the management company's trade name as the hotels brand
Sorting/washing/drying
50000

17. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
A hotels occupancy tax
Merchant model
Group market

18. Which is the most important market for large convention hotels
The food and beverage services offered by the hotel
Group market
Improved overall managment of the hotel
50000

19. Which state is NOT among the 3 largest car rental location states
New york
Depreciation
Older travelers
A web site that allows a hotel's guests to post reviews of their previous stays

20. What is true about an investor in a hotel
Kellogg cereal
Management contract
The investor seeks a return on investment (ROI)
Routine maintenance

21. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Their price per unit declines
Waiting for guests to approach staff with specific problems
The buying is based upon predetermined desired inventory levels
Management contract

22. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
3 times the normal usage
Line level employees
Package
$73.00

23. What happens to the unit price of food service items as the number of those items purchased increases
Merchant model
Their price per unit declines
Confirm item quantity and quality
They are important for all workers serving food

24. Which group of housekeeping employees should receive blood born pathogen training
Maintenance request
Group market
All housekeeping employees
Water pumps

25. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Empowerment
Identifying guests needs and wants
Comp set
Line level employees

26. Which of the following is essential if employees are to effectively resolve guest problems as they occur
28
Laundry is processed
The authority to make key decisions
Profits are higher with banquet sales

27. What does Amtrak operate
The person in charge of the hotel's maintenances department
It is vacant and not yet cleaned
It matches expenses incurred with revenues generated
Trains

28. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
By associating performance in providing guest service with employee compensation
Franchise service director
The hotels general manager

29. Which method would be least effective for determining guests' needs and wants
Laundry is processed
Water pumps
Waiting for guests to approach staff with specific problems
BEO

30. In a housekeeping department - What is the role of inspector
Merchant model
Water pumps
An outside vendor
The ensure guest room cleanliness

31. What is another lodging industry term for a specific hotel brand name
They are important for all workers serving food
The authority to make key decisions
Guest preference
Flag

32. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
$2.25
Kellogg cereal
Pilferage
20%

33. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Franchisors sales and marketing efforts
Holiday inn
Room rates and the number of operating hotel properties will increase
Purchases of food

34. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Incandescent bulb
Presale activity
When guests bring in their own bottles of alcohol for consumption at a hotel function
Daily

35. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
When guests bring in their own bottles of alcohol for consumption at a hotel function
The pool area
Upon receiving

36. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
They are not being supervised with a service emphasis
Package
It is a reception that includes the services of complimentary food and/or beverages
Pilferage

37. What is true about a hotel room that is 'on-change'
$2.25
It is vacant and not yet cleaned
New york
$1.38

38. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Make or buy items
Executive chef
Attrition
The authority to make key decisions

39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Franchisors sales and marketing efforts
It is vacant and not yet cleaned
Reduced operational costs

40. What is the one reason a hotel owner might consider hiring a hotel management company
A hotels sales and marketing teams results in relation to those of other hotels
Improved overall managment of the hotel
Their price per unit declines
Holiday inn

41. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
2-4% gross revenue
Line level employees
It is designed to meet the hotel's sales goal
They are not being supervised with a service emphasis

42. What is a per diem
New york
Merchant model
Eggs and breakfast meat items
A fixed amount paid for a guests daily travel expense

43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
$73.00
Group market
Room rates and the number of operating hotel properties will increase

44. The best menus are those developed based upon
New york
Guest preference
Personality type
They will have the same quality service expectations

45. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Your ADR is higher then that of your competitors
The american hotel and lodging association
The pool area
A stock issuing company that can own and operate its own hotels

46. what type of activity describes a site tour
Holiday inn
They generally manage hotels for a fee
Presale activity
Service

47. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Identifying guests needs and wants
Ritz carlton
Their price per unit declines
Independent

48. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Franchise service director
Room rates and the number of operating hotel properties will increase
The american hotel and lodging association

49. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
New york
Purchases of food
AAHOA
Preventive maintenance

50. A brand specific frequent guest program is an example of a...
Reduced operational costs
The person in charge of the hotel's maintenances department
Franchisors sales and marketing efforts
When guests bring in their own bottles of alcohol for consumption at a hotel function