Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Approximately how many hotels are in operation in the US
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Line level employees
50000
A la carte

2. What is the purpose of an MSDS
Make or buy items
Management contract
To help keep workers safe
Ritz carlton

3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
BEO
Include bath towels - hand towels - and washclothes
GDS
$3.20

4. Which food service activity happens first
Franchise service director
Confirm item quantity and quality
250
Personality type

5. Who usually maintains the washers and ryers placed in a hotels guests laundry
The strength of the brand name and the revenue the name will bring to the hotel
They generally manage hotels for a fee
An outside vendor
Profits are higher with banquet sales

6. Which of the following is NOT a demographic factor of a guest
Management contract
Costs increase
Personality type
Licensing

7. Which of the following is a demand generator
Executive chef
The cost is higher than that of dining room service
A college graduation weekend occurring near a hotel
Banquet manager

8. What is true about the traditional russian style

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9. What is the most important reason for properly maintaining trash removal areas
FOC
Needles left by intravenous drug users
The elimination of insects - rodents and scavenging animals
Purchases of food

10. Which brand is generally recognized as the first hotel chain
Banquet manager
They are not being supervised with a service emphasis
Personality type
Holiday inn

11. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Be an effective way to measure progress toward established service standards
Independent
Holiday inn

12. what type of activity describes the act of placing an ad in the yellow pages?
The buying is based upon predetermined desired inventory levels
Marketing activity
Franchisors sales and marketing efforts
Sorting/washing/drying

13. To whom does the sous chef in a large hotel report
A college graduation weekend occurring near a hotel
Executive chef
The specific brands of products served and serving hours
New york

14. What do the initials PM refer to in a hotel maintenance department
An outside vendor
The pool area
Preventive maintenance
A la carte

15. When would hotel guest be charged a corkage fee
Empowerment
Attrition
When guests bring in their own bottles of alcohol for consumption at a hotel function
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

16. What is a lodging industry term for hotels operating under the same brand name
Night auditor
Chain
The elimination of insects - rodents and scavenging animals
A hotels occupancy tax

17. What is the purpose of cold calling
$2.20
To qualify prospects
An outside vendor
50000

18. Which is the most important market for large convention hotels
Group market
GDS
A stock issuing company that can own and operate its own hotels
Maintenance request

19. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
The hotel's executive housekeeper in keeping with the hotel policies and procedures
French
Preventive maintenance

20. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
A la carte
Older travelers
The host pays for the beverages cosumed by guests

21. Which housekeeping- related term is not used by professional hoteliers
Maid
50%
The buying is based upon predetermined desired inventory levels
They operate hotels for owners using the management company's trade name as the hotels brand

22. Which group of employees will most often initiate the largest number of work orders
A web site that allows a hotel's guests to post reviews of their previous stays
$3.20
Housekeeping
The strength of the brand name and the revenue the name will bring to the hotel

23. Who is responsible for making the distinction between mislaid - lost and abandoned property

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24. A brand specific frequent guest program is an example of a...
The elimination of insects - rodents and scavenging animals
New york
Franchisors sales and marketing efforts
Confirm item quantity and quality

25. The best menus are those developed based upon
Guest preference
50000
Line level employees
$13.53

26. What is true about sanitation concerns in a limited service- hotel
Value
Publicity is free
They are important for all workers serving food
The ensure guest room cleanliness

27. What is the term used to identify those who purchase the rights to a hotels brand naem
Sorting/washing/drying
Holiday inn
Franchise
ADR x Occupancy Rate= RevPar

28. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Service
Group market
Reduced operational costs
20%

29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The specific brands of products served and serving hours
Holiday inn
Deep cleaning
It is prepared and cooked at the guests' table

30. What happens in a hotels OPL
ADR x Occupancy Rate= RevPar
Line level employees
Laundry is processed
50%

31. What is the term describing stealing of small quantities of something over a period of time
Include bath towels - hand towels - and washclothes
Pilferage
They generally manage hotels for a fee
A hotels occupancy tax

32. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Preventive maintenance
Www.tripadvisor.com
Daily

33. What is another lodging industry term for a specific hotel brand name
The buying is based upon predetermined desired inventory levels
Flag
AAHOA
They are not being supervised with a service emphasis

34. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Trains
Opaque rate model
Licensing
The cost is higher than that of dining room service

35. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
They are individual travelers
The specific brands of products served and serving hours
New york
BEO

36. What is true about abandoned property
It has been intentionally left behind
AAHOA
FOC
Www.tripadvisor.com

37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Housekeeping
The authority to make key decisions
Profits are higher with banquet sales
A reunion held for veterans of the vietnam war

38. What is true about second-tier management companies

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39. What is a normal par level in hotel laundry
Their price per unit declines
Profits are higher with banquet sales
3 times the normal usage
Your ADR is higher then that of your competitors

40. What is true about abandoned property
Purchases of food
25 or fewer
Banquet manager
It has been intentionally left behind

41. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Line level employees
AAHOA
Www.tripadvisor.com
They operate hotels for owners but do not use the management company's name as part of the hotels name

42. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Banquet manager
Licensing
Franchise service director

43. Which group would be classified as 'leisure travelers'
Franchisors sales and marketing efforts
Sorting/washing/drying
A family on vacation
Profits are higher with banquet sales

44. What is true about a marketing plan

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45. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
It has been intentionally left behind
Include bath towels - hand towels - and washclothes
The hotels general manager

46. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Their price per unit declines
Marketing activity
Housekeeping

47. which factor most influences guest perceptions about their experience at a lodging operation
2-4% gross revenue
The investor seeks a return on investment (ROI)
They generally manage hotels for a fee
Service

48. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
It has been intentionally left behind
Make or buy items
A reunion held for veterans of the vietnam war

49. Which is an example of a branded breakfast item
Kellogg cereal
The elimination of insects - rodents and scavenging animals
They should be update as guest preferences change over time
ADR x Occupancy Rate= RevPar

50. What is the difference between advertising and publicity
Your ADR is higher then that of your competitors
Waiting for guests to approach staff with specific problems
It matches expenses incurred with revenues generated
Publicity is free