Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does Amtrak operate
Trains
The buying is based upon predetermined desired inventory levels
They are individual travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name

2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Your ADR is higher then that of your competitors
$2.20
$3.20
Franchisor

3. Which types of food items have labor 'built in' to their prices
Eggs and breakfast meat items
Ritz carlton
Make or buy items
POM

4. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
The american hotel and lodging association
Comp set
The ensure guest room cleanliness

5. Which method would be least effective for determining guests' needs and wants
The cost is higher than that of dining room service
Be an effective way to measure progress toward established service standards
50000
Waiting for guests to approach staff with specific problems

6. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
The food and beverage services offered by the hotel
Value
It is prepared and cooked at the guests' table

7. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Effectively answer open-ended questions about hypothetical service situations
Empowerment
Make or buy items

8. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Franchisors sales and marketing efforts
20%
$13.53

9. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Preventive maintenance
Franchisor
The cost is higher than that of dining room service

10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
$73.00
Preventive maintenance
A la carte
FOC

11. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Opaque rate model
The elimination of insects - rodents and scavenging animals
They will have the same quality service expectations
It is vacant and not yet cleaned

12. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
The buying is based upon predetermined desired inventory levels
Maid
Upon receiving

13. Which state is NOT among the 3 largest car rental location states
20%
Improved overall managment of the hotel
New york
It is increasingly viewed by guests a a sign of commitment to quality service

14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
The pool area
Package
Make or buy items

15. what type of activity describes the act of placing an ad in the yellow pages?
Upon receiving
Merchant model
Marketing activity
Illumination levels

16. What is true about food served in the traditional french style

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17. What is true about mislaid property
They should be update as guest preferences change over time
It has been intentionally left behind
Ritz carlton
Guest preference

18. Which is the most important market for large convention hotels
Marketing activity
Group market
Their price per unit declines
A la carte

19. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Daily
Www.tripadvisor.com
Water pumps
Emergency maintenance

20. What is the term used to identify those who purchase the rights to a hotels brand naem
Include bath towels - hand towels - and washclothes
Opaque rate model
Franchise
It is prepared and cooked at the guests' table

21. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
3 times the normal usage
Comp set
They are not being supervised with a service emphasis
Routine maintenance

22. Which of the following is essential if employees are to effectively resolve guest problems as they occur
They should be update as guest preferences change over time
When resolving hotel operating problems
The number of hotel rooms sold the previous night
The authority to make key decisions

23. Which is true about a hotels commitment to green practices
A family on vacation
Www.tripadvisor.com
It is designed to meet the hotel's sales goal
It is increasingly viewed by guests a a sign of commitment to quality service

24. Which area would be considered public space in a hotel
Pilferage
The pool area
A web site that allows a hotel's guests to post reviews of their previous stays
Incandescent bulb

25. What is a per diem
A fixed amount paid for a guests daily travel expense
Illumination levels
$2.25
Depreciation

26. In a hotel guest room - Which is a potential source of HIV
Independent
$2.25
Needles left by intravenous drug users
Pilferage

27. Which group of housekeeping employees should receive blood born pathogen training
BEO
Publicity is free
Your ADR is higher then that of your competitors
All housekeeping employees

28. What is the type of dining in which each available menu item is sold for an individual price
All housekeeping employees
A la carte
Effectively answer open-ended questions about hypothetical service situations
Marketing activity

29. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Pilferage
GDS
AAHOA
They are not being supervised with a service emphasis

30. What is true about a hotel room that is 'on-change'
POM
It matches expenses incurred with revenues generated
It is vacant and not yet cleaned
Routine maintenance

31. what type of activity describes a site tour
Flag
Presale activity
A la carte
Routine maintenance

32. Which brand is generally recognized as the first hotel chain
Ritz carlton
Holiday inn
Depreciation
Identifying guests needs and wants

33. Which group is more likely to use the services of a travel agent
Older travelers
Holiday inn
Franchisor
Pilferage

34. Which of the following is a demand generator
Licensing
Emergency maintenance
Be an effective way to measure progress toward established service standards
A college graduation weekend occurring near a hotel

35. What is true about a hosted bar
Upon receiving
The host pays for the beverages cosumed by guests
A hotels sales and marketing teams results in relation to those of other hotels
It is prepared and cooked at the guests' table

36. What is the term describing stealing of small quantities of something over a period of time
The strength of the brand name and the revenue the name will bring to the hotel
Pilferage
Licensing
25 or fewer

37. A brand specific frequent guest program is an example of a...
It is a reception that includes the services of complimentary food and/or beverages
Executive chef
Www.tripadvisor.com
Franchisors sales and marketing efforts

38. What is the industry term for an organization that provides travel booking services on the internet
It influences the guests total perception of a hotel visit
Depreciation
Effectively answer open-ended questions about hypothetical service situations
OTA

39. What is true about the traditional russian style

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40. What best describes a hotels chief engineer

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41. What is the difference between advertising and publicity
The investor seeks a return on investment (ROI)
Profits are higher with banquet sales
A la carte
Publicity is free

42. What is another lodging term for work-order
The ensure guest room cleanliness
Management contract
Maintenance request
The elimination of insects - rodents and scavenging animals

43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It has been intentionally left behind
Franchisor
Depreciation
Daily

44. Who has the greatest influence on the overall quality of service provided within a hotel
They are not being supervised with a service emphasis
Illumination levels
Comp set
The hotels general manager

45. Which of the following is most essential to providing good service
Group market
Identifying guests needs and wants
At the advertised ending time
A college graduation weekend occurring near a hotel

46. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
FTC
Daily
It is increasingly viewed by guests a a sign of commitment to quality service

47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
It is designed to meet the hotel's sales goal
It matches expenses incurred with revenues generated
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Profits are higher with banquet sales

48. Which of the following is NOT a demographic factor of a guest
Emergency maintenance
At the advertised ending time
Personality type
Routine maintenance

49. What do the initials PM refer to in a hotel maintenance department
They are individual travelers
Be an effective way to measure progress toward established service standards
Preventive maintenance
It has been intentionally left behind

50. For Which item below would a 'replace as needed' program be best
Water pumps
Emergency maintenance
GDS
Routine maintenance