Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does Amtrak operate
Upon receiving
Confirm item quantity and quality
Trains
Contribution margin


2. What is true about second-tier management companies

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3. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
By associating performance in providing guest service with employee compensation
Profits are higher with banquet sales
Empowerment
Maintenance request


4. which factor most influences guest perceptions about their experience at a lodging operation
They operate hotels for owners but do not use the management company's name as part of the hotels name
Improved overall managment of the hotel
Service
Upon receiving


5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
To help keep workers safe
Confirm item quantity and quality
Deep cleaning
They operate hotels for owners using the management company's trade name as the hotels brand


6. In a housekeeping department - What is the role of inspector
Franchise service director
The ensure guest room cleanliness
Emergency maintenance
GDS


7. Approximately how many hotels are in operation in the US
28
They should be update as guest preferences change over time
Package
50000


8. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
$1.38
FTC
The strength of the brand name and the revenue the name will bring to the hotel
2-4% gross revenue


9. Which is an example of a branded breakfast item
Kellogg cereal
They generally manage hotels for a fee
The person in charge of the hotel's maintenances department
An outside vendor


10. What is true about a marketing plan

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11. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Merchant model
Eggs and breakfast meat items
The specific brands of products served and serving hours


12. What is the purpose of cold calling
The american hotel and lodging association
$2.25
To qualify prospects
Flag


13. Managers can seek out service-minded staff by hiring those job applicants who
The cost is higher than that of dining room service
Your ADR is higher then that of your competitors
Depreciation
Effectively answer open-ended questions about hypothetical service situations


14. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
They are important for all workers serving food
Merchant model
Franchise service director


15. What is true about a hotel room that is 'on-change'
Do not clean this room now
It is vacant and not yet cleaned
Publicity is free
Independent


16. What is true about hotel management companies
Reduced operational costs
They generally manage hotels for a fee
A hotels sales and marketing teams results in relation to those of other hotels
The investor seeks a return on investment (ROI)


17. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Improved overall managment of the hotel
Trains
Emergency maintenance
Older travelers


18. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Value
BEO
Maid
Costs increase


19. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
It is a reception that includes the services of complimentary food and/or beverages
Flag
Presale activity


20. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
$1.38
Function rooms
Personality type


21. Which area would be considered public space in a hotel
Personality type
POM
Maintenance request
The pool area


22. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
It is a reception that includes the services of complimentary food and/or beverages
They operate hotels for owners using the management company's trade name as the hotels brand
Comp set


23. What does a foot candle measure
Illumination levels
50000
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It is prepared and cooked at the guests' table


24. Which food service activity happens first
Needles left by intravenous drug users
Kellogg cereal
Guest preference
Confirm item quantity and quality


25. Which position would be a direct report to a hotels F&B director
Maintenance request
Sorting/washing/drying
Www.tripadvisor.com
Banquet manager


26. Which of the following is most essential to providing good service
Identifying guests needs and wants
$3.20
The american hotel and lodging association
Pilferage


27. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Night auditor
Management contract
They are important for all workers serving food
Daily


28. Which of the following is NOT a demographic factor of a guest
POM
Personality type
Maintenance request
GDS


29. What is true about sanitation concerns in a limited service- hotel
It has been intentionally left behind
Franchise
They are important for all workers serving food
Incandescent bulb


30. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It is prepared and cooked at the guests' table
Publicity is free
Your ADR is higher then that of your competitors
At the advertised ending time


31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
They operate hotels for owners but do not use the management company's name as part of the hotels name
The ensure guest room cleanliness
It is vacant and not yet cleaned


32. What is true about the traditional russian style

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33. What is the industry term for an organization that provides travel booking services on the internet
OTA
A la carte
Reduced operational costs
Do not clean this room now


34. To whom does the sous chef in a large hotel report
It is a reception that includes the services of complimentary food and/or beverages
Executive chef
Marketing activity
The cost is higher than that of dining room service


35. A CVB is typically funded by what
$1.38
Room rates and the number of operating hotel properties will increase
Trains
A hotels occupancy tax


36. What is true about food served in the traditional french style

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37. A brand specific frequent guest program is an example of a...
They generally manage hotels for a fee
Franchisors sales and marketing efforts
Air handlers
A college graduation weekend occurring near a hotel


38. For food service buyers when does the ownership exchange of products the have purchased actually take place
The ratio of different room types in a hotel
Upon receiving
Pilferage
When resolving hotel operating problems


39. What is the approximate number of attendees at the average business meeting
A la carte
It is prepared and cooked at the guests' table
Your ADR is higher then that of your competitors
25 or fewer


40. What is the purpose of an MSDS
The hotels general manager
Guest preference
It has been intentionally left behind
To help keep workers safe


41. Who is responsible for making the distinction between mislaid - lost and abandoned property

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42. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Management contract
Maintenance request
FOC
Holiday inn


43. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
The strength of the brand name and the revenue the name will bring to the hotel
Improved overall managment of the hotel
The cost is higher than that of dining room service
2-4% gross revenue


44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Line level employees
Deep cleaning
French


45. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$3.20
Laundry is processed
$13.53
$1.38


46. What happens to a hotel's POM costs as a hotel ages
They are individual travelers
The food and beverage services offered by the hotel
Costs increase
Profits are higher with banquet sales


47. What happens in a hotels OPL
It has been intentionally left behind
The ensure guest room cleanliness
It has been intentionally left behind
Laundry is processed


48. Which types of food items have labor 'built in' to their prices
By associating performance in providing guest service with employee compensation
Function rooms
Make or buy items
The american hotel and lodging association


49. Which of the following is essential if employees are to effectively resolve guest problems as they occur
A la carte
The authority to make key decisions
The specific brands of products served and serving hours
Value


50. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
They are individual travelers
It is a reception that includes the services of complimentary food and/or beverages
A college graduation weekend occurring near a hotel
$73.00