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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






2. What is the lodging industry term for a hotel that is not part of a franchise group?






3. What is a per diem






4. What is true about the cost of providing room service meals






5. Which group of housekeeping employees should receive blood born pathogen training






6. A CVB is typically funded by what






7. What do the initials PM refer to in a hotel maintenance department






8. What is most likely to happen when many travelers want to visit and stay in an area






9. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






10. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






11. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






12. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






13. what type of activity describes a site tour






14. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






15. Which is the most important market for large convention hotels






16. What is true about food served in the traditional french style

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17. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






18. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






19. Which of the following is most essential to providing good service






20. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






21. Which housekeeping- related term is not used by professional hoteliers






22. from what language does the kitchen term 'mise en place' originate






23. What happens to the unit price of food service items as the number of those items purchased increases






24. What is another lodging industry term for a specific hotel brand name






25. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






27. What is a normal par level in hotel laundry






28. What happens to a hotel's POM costs as a hotel ages






29. Which professional recognition is typically granted by a governmental agency






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. Which of the following best describes 'managers reception' in a limited service hotel






32. The best menus are those developed based upon






33. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






34. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






35. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






36. Managers can seek out service-minded staff by hiring those job applicants who






37. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






38. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






39. Which of the following would be considered a user-generated web site

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40. How can guest service best be integrated with employee reward systems






41. Approximately how many hotels are in operation in the US






42. In a housekeeping department - What is the role of inspector






43. For food service buyers when does the ownership exchange of products the have purchased actually take place






44. What is true about mislaid property






45. Which factor has the most impact on the number of guests who will be served in a limited service hotel






46. Which group of employees will most often initiate the largest number of work orders






47. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






48. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






49. What is the purpose of cold calling






50. What is the one reason a hotel owner might consider hiring a hotel management company







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Can you answer 50 questions in 15 minutes?


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