Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






2. what type of activity describes a site tour






3. For food service buyers when does the ownership exchange of products the have purchased actually take place






4. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






5. What is another lodging industry term for a specific hotel brand name






6. What is the one reason a hotel owner might consider hiring a hotel management company






7. What does Amtrak operate






8. What is true about second-tier management companies

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9. Who usually maintains the washers and dryers placed in a hotel's guest laundry






10. What is true about food served in the traditional french style

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11. In Which type of booking model are room rates readily viewed on-line by potential guests?






12. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






13. What is the advantage of a CFL






14. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






15. Approximately how many hotels are in operation in the US






16. What happens to a hotel's POM costs as a hotel ages






17. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






18. For Which item below would a 'replace as needed' program be best






19. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






20. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






22. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






23. Which position would be a direct report to a hotels F&B director






24. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






26. What is true about abandoned property






27. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






28. What is the type of dining in which each available menu item is sold for an individual price






29. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






30. When would hotel guest be charged a corkage fee






31. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






32. What is most likely to happen when many travelers want to visit and stay in an area






33. What is the purpose of cold calling






34. How can guest service best be integrated with employee reward systems






35. What is true about the cost of providing room service meals






36. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






37. Which group of housekeeping employees should receive blood born pathogen training






38. Which of the following best describes 'managers reception' in a limited service hotel






39. 'Terry' refers to guest room amenities that






40. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. Who has the greatest influence on the overall quality of service provided within a hotel






43. The best menus are those developed based upon






44. Which group of employees will most often initiate the largest number of work orders






45. What is the purpose of an MSDS






46. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






47. What is a normal par level in hotel laundry






48. What is another lodging term for work-order






49. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






50. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve