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Lodging Operations 101

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible

2. What is true about the traditional russian style

3. What happens to the unit price of food service items as the number of those items purchased increases

4. What is true about the cost of providing room service meals

5. In a hotel guest room - Which is a potential source of HIV

6. Which area would be considered public space in a hotel

7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships

8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal

9. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared

10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area

11. In regard to quality service - a gal of zero defects can

12. Who has the greatest influence on the overall quality of service provided within a hotel

13. What is a normal par level in hotel laundry

14. Managers can seek out service-minded staff by hiring those job applicants who

15. Who will most often have the greatest detailed knowledge of guest likes and dislikes

16. What is the approximate number of attendees at the average business meeting

17. Who is responsible for making the distinction between mislaid - lost and abandoned property

18. Which group of employees will most often initiate the largest number of work orders

19. What is true about abandoned property

20. What is true about sanitation concerns in a limited service- hotel

21. What is true about first tier management companies

22. What does STAR report evaluate

23. What is the term describing stealing of small quantities of something over a period of time

24. What is true about an investor in a hotel

25. What is the one reason a hotel owner might consider hiring a hotel management company

26. Which housekeeping- related term is not used by professional hoteliers

27. What is a per diem

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price

29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising

30. When can a cross-functional team be an effective operatiional tool in a hotel

31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy

32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town

33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that

34. What does Amtrak operate

35. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet

36. 'Terry' refers to guest room amenities that

37. Which is the most important market for large convention hotels

38. What is the term used to identify those who purchase the rights to a hotels brand naem

39. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'

40. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department

41. How can guest service best be integrated with employee reward systems

42. In the lodging industry - What is the meaning of the term room mix

43. What is true about mislaid property

44. What is true about a marketing plan

45. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program

46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost

47. Which factor has the most impact on the number of guests who will be served in a limited service hotel

48. What is most likely to happen when many travelers want to visit and stay in an area

49. What is the difference between advertising and publicity

50. What is true about a hotel room that is 'on-change'