Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






2. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






3. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






4. What is the lodging industry term for a hotel that is not part of a franchise group?






5. What is true about the cost of providing room service meals






6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






7. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






8. What happens to a hotel's POM costs as a hotel ages






9. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






10. In Which type of booking model are room rates readily viewed on-line by potential guests?






11. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






12. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


13. What is true about mislaid property






14. what type of activity describes the act of placing an ad in the yellow pages?






15. For Which item below would a 'replace as needed' program be best






16. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






17. What is true about sanitation concerns in a limited service- hotel






18. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






19. What is a normal par level in hotel laundry






20. Which is true about a hotels commitment to green practices






21. What does a foot candle measure






22. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






23. What happens to the unit price of food service items as the number of those items purchased increases






24. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


25. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






26. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






27. What do the initials PM refer to in a hotel maintenance department






28. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






29. In regard to quality service - a gal of zero defects can






30. What is a lodging industry term for hotels operating under the same brand name






31. Who will most often have the greatest detailed knowledge of guest likes and dislikes






32. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






34. Which area would be considered public space in a hotel






35. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






36. How can guest service best be integrated with employee reward systems






37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






38. Who has the greatest influence on the overall quality of service provided within a hotel






39. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






40. Which professional recognition is typically granted by a governmental agency






41. which factor most influences guest perceptions about their experience at a lodging operation






42. In a hotel guest room - Which is a potential source of HIV






43. Which of the following is most essential to providing good service






44. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






45. Which group of employees will most often initiate the largest number of work orders






46. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






47. What is true about a hotel room that is 'on-change'






48. What is true about abandoned property






49. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






50. from what language does the kitchen term 'mise en place' originate