Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






2. Which of the following best describes 'managers reception' in a limited service hotel






3. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






4. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






5. In regard to quality service - a gal of zero defects can






6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






7. What is a per diem






8. The best menus are those developed based upon






9. What is the most important reason for properly maintaining trash removal areas






10. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






11. What is the purpose of an MSDS






12. Which brand is generally recognized as the first hotel chain






13. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






15. Which method would be least effective for determining guests' needs and wants






16. What is the industry term for an organization that provides travel booking services on the internet






17. What best describes a hotels chief engineer

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18. What does Amtrak operate






19. What is true about the traditional russian style

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20. What is true about hotel management companies






21. What is the difference between advertising and publicity






22. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






23. What is most likely to happen when many travelers want to visit and stay in an area






24. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






25. In a housekeeping department - What is the role of inspector






26. Which state is NOT among the 3 largest car rental location states






27. What is another lodging industry term for a specific hotel brand name






28. Which types of food items have labor 'built in' to their prices






29. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






30. Which position would be a direct report to a hotels F&B director






31. Which of the following is essential if employees are to effectively resolve guest problems as they occur






32. What happens in a hotels OPL






33. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






34. What is true about abandoned property






35. Which food service activity happens first






36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






37. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






39. In Which type of booking model are room rates readily viewed on-line by potential guests?






40. Who has the greatest influence on the overall quality of service provided within a hotel






41. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






42. Which of the following is a demand generator






43. Approximately how many hotels are in operation in the US






44. Which area would be considered public space in a hotel






45. Which group is more likely to use the services of a travel agent






46. What is the term used to identify those who sell the rights to use a hotels brand name






47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






48. When would hotel guest be charged a corkage fee






49. What is the lodging industry term for a hotel that is not part of a franchise group?






50. What is a normal par level in hotel laundry