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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The hotels general manager
It is a reception that includes the services of complimentary food and/or beverages
BEO
Maintenance request
2. Which food service activity happens first
Licensing
Be an effective way to measure progress toward established service standards
Confirm item quantity and quality
It is designed to meet the hotel's sales goal
3. A brand specific frequent guest program is an example of a...
GDS
Function rooms
Franchisors sales and marketing efforts
$73.00
4. What does Amtrak operate
Trains
They are not being supervised with a service emphasis
Identifying guests needs and wants
Improved overall managment of the hotel
5. Which of the following is the formula hoteliers use to calculate RevPar
Independent
FOC
ADR x Occupancy Rate= RevPar
The american hotel and lodging association
6. What does a foot candle measure
The pool area
Holiday inn
Illumination levels
A hotels sales and marketing teams results in relation to those of other hotels
7. What is true about a hotel room that is 'on-change'
Contribution margin
It is vacant and not yet cleaned
It is designed to meet the hotel's sales goal
Do not clean this room now
8. What is true about second-tier management companies
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9. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
They operate hotels for owners using the management company's trade name as the hotels brand
To qualify prospects
Air handlers
An outside vendor
10. what type of activity describes the act of placing an ad in the yellow pages?
AAHOA
Illumination levels
Routine maintenance
Marketing activity
11. What is another lodging term for work-order
Water pumps
The specific brands of products served and serving hours
Group market
Maintenance request
12. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Pilferage
The food and beverage services offered by the hotel
2-4% gross revenue
It has been intentionally left behind
13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
$13.53
Eggs and breakfast meat items
FOC
Improved overall managment of the hotel
14. To whom does the sous chef in a large hotel report
Executive chef
Illumination levels
They should be update as guest preferences change over time
Preventive maintenance
15. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
An outside vendor
A family on vacation
16. What is the industry term for an organization that provides travel booking services on the internet
Your ADR is higher then that of your competitors
Merchant model
New york
OTA
17. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
BEO
The number of hotel rooms sold the previous night
Service
$73.00
18. What is the type of dining in which each available menu item is sold for an individual price
Preventive maintenance
GDS
A la carte
It is designed to meet the hotel's sales goal
19. What is the approximate number of attendees at the average business meeting
50000
25 or fewer
Waiting for guests to approach staff with specific problems
AAHOA
20. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Reduced operational costs
$2.25
$3.20
When resolving hotel operating problems
21. What is the term describing stealing of small quantities of something over a period of time
Pilferage
They operate hotels for owners using the management company's trade name as the hotels brand
A reunion held for veterans of the vietnam war
A la carte
22. Which of the following best describes 'managers reception' in a limited service hotel
A web site that allows a hotel's guests to post reviews of their previous stays
Night auditor
It is a reception that includes the services of complimentary food and/or beverages
Profits are higher with banquet sales
23. What is the advantage of a CFL
$2.20
The pool area
Reduced operational costs
Depreciation
24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
$3.20
Preventive maintenance
Make or buy items
The elimination of insects - rodents and scavenging animals
25. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
New york
Older travelers
They will have the same quality service expectations
26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
The american hotel and lodging association
A la carte
It is a reception that includes the services of complimentary food and/or beverages
27. Which group of housekeeping employees should receive blood born pathogen training
It influences the guests total perception of a hotel visit
BEO
All housekeeping employees
FOC
28. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
They generally manage hotels for a fee
The hotels general manager
Management contract
29. Which position would be a direct report to a hotels F&B director
Banquet manager
The investor seeks a return on investment (ROI)
Room rates and the number of operating hotel properties will increase
Emergency maintenance
30. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
At the advertised ending time
Make or buy items
Routine maintenance
$2.20
31. Which is an example of a branded breakfast item
They should be update as guest preferences change over time
BEO
They are not being supervised with a service emphasis
Kellogg cereal
32. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
They generally manage hotels for a fee
$13.53
Service
Management contract
33. 'Terry' refers to guest room amenities that
Costs increase
Include bath towels - hand towels - and washclothes
New york
FOC
34. What is the greatest difference between full service and limited service hotels
It is designed to meet the hotel's sales goal
Be an effective way to measure progress toward established service standards
The food and beverage services offered by the hotel
It has been intentionally left behind
35. When can a cross-functional team be an effective operatiional tool in a hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Older travelers
Trains
When resolving hotel operating problems
36. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Management contract
The specific brands of products served and serving hours
Franchisors sales and marketing efforts
Emergency maintenance
37. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Waiting for guests to approach staff with specific problems
A hotels sales and marketing teams results in relation to those of other hotels
Housekeeping
38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Preventive maintenance
Improved overall managment of the hotel
Publicity is free
39. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Be an effective way to measure progress toward established service standards
They are individual travelers
3 times the normal usage
40. What happens in a hotels OPL
Laundry is processed
Value
Maid
It is increasingly viewed by guests a a sign of commitment to quality service
41. What happens to a hotel's POM costs as a hotel ages
Make or buy items
Costs increase
They should be update as guest preferences change over time
Profits are higher with banquet sales
42. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Independent
They will have the same quality service expectations
Presale activity
Maintenance request
43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
Www.tripadvisor.com
Room rates and the number of operating hotel properties will increase
It has been intentionally left behind
44. What is the difference between advertising and publicity
Older travelers
Publicity is free
At the advertised ending time
ADR x Occupancy Rate= RevPar
45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Older travelers
The strength of the brand name and the revenue the name will bring to the hotel
The ensure guest room cleanliness
Function rooms
46. Which housekeeping- related term is not used by professional hoteliers
It matches expenses incurred with revenues generated
Maid
Kellogg cereal
They are individual travelers
47. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Package
Preventive maintenance
The hotels general manager
The strength of the brand name and the revenue the name will bring to the hotel
48. Who has the greatest influence on the overall quality of service provided within a hotel
FTC
50000
The hotels general manager
20%
49. What does STAR report evaluate
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Your ADR is higher then that of your competitors
A hotels sales and marketing teams results in relation to those of other hotels
Housekeeping
50. What should happen to service procedures after they have been implemented in a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
They should be update as guest preferences change over time
3 times the normal usage
A la carte