Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is an example of a consumer-generated content web site?
Pilferage
28
All housekeeping employees
Www.tripadvisor.com

2. Which of the following is a demand generator
$1.38
A college graduation weekend occurring near a hotel
The number of hotel rooms sold the previous night
Needles left by intravenous drug users

3. What is the industry term for an organization that provides travel booking services on the internet
OTA
Deep cleaning
Reduced operational costs
Illumination levels

4. What is another lodging industry term for a specific hotel brand name
Opaque rate model
Flag
It is increasingly viewed by guests a a sign of commitment to quality service
Merchant model

5. What is true about a hotel room that is 'on-change'
Contribution margin
The buying is based upon predetermined desired inventory levels
It is vacant and not yet cleaned
At the advertised ending time

6. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Function rooms
Preventive maintenance
The strength of the brand name and the revenue the name will bring to the hotel
POM

7. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Sorting/washing/drying
Routine maintenance
A web site that allows a hotel's guests to post reviews of their previous stays

8. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Franchise service director
The american hotel and lodging association
Your ADR is higher then that of your competitors
Reduced operational costs

9. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It is prepared and cooked at the guests' table
28
Attrition
Confirm item quantity and quality

10. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
$73.00
Package
The strength of the brand name and the revenue the name will bring to the hotel
Banquet manager

11. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Publicity is free
OTA
$13.53
It matches expenses incurred with revenues generated

12. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Costs increase
Waste disposal costs
FTC
FOC

13. To whom does the sous chef in a large hotel report
FOC
New york
Executive chef
Marketing activity

14. What is the purpose of an MSDS
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Identifying guests needs and wants
At the advertised ending time
To help keep workers safe

15. Which method would be least effective for determining guests' needs and wants
Incandescent bulb
By associating performance in providing guest service with employee compensation
Older travelers
Waiting for guests to approach staff with specific problems

16. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

17. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
It is increasingly viewed by guests a a sign of commitment to quality service
Franchise
Depreciation
Profits are higher with banquet sales

18. The best menus are those developed based upon
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Guest preference
$2.20
Include bath towels - hand towels - and washclothes

19. What happens in a hotels OPL
ADR x Occupancy Rate= RevPar
Make or buy items
Laundry is processed
A stock issuing company that can own and operate its own hotels

20. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
OTA
Service
The american hotel and lodging association
2-4% gross revenue

21. Which group is more likely to use the services of a travel agent
Guest preference
Merchant model
Eggs and breakfast meat items
Older travelers

22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
To qualify prospects
Package
50000

23. A brand specific frequent guest program is an example of a...
Guest preference
Franchisors sales and marketing efforts
They will have the same quality service expectations
FTC

24. What is true about sanitation concerns in a limited service- hotel
25 or fewer
$3.20
FTC
They are important for all workers serving food

25. Which of the following is the formula hoteliers use to calculate RevPar
2-4% gross revenue
ADR x Occupancy Rate= RevPar
Package
Confirm item quantity and quality

26. What is true about abandoned property
Your ADR is higher then that of your competitors
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
Value

27. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

28. In regard to quality service - a gal of zero defects can
2-4% gross revenue
They are important for all workers serving food
Preventive maintenance
Be an effective way to measure progress toward established service standards

29. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
By associating performance in providing guest service with employee compensation
Preventive maintenance
Incandescent bulb
$73.00

30. What is the difference between advertising and publicity
Publicity is free
Franchisors sales and marketing efforts
Contribution margin
The investor seeks a return on investment (ROI)

31. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Identifying guests needs and wants
It is vacant and not yet cleaned
$1.38

32. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
GDS
50%
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Line level employees

33. What is true about the cost of providing room service meals
When resolving hotel operating problems
Sorting/washing/drying
Profits are higher with banquet sales
The cost is higher than that of dining room service

34. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
Franchisor
Pilferage
Contribution margin

35. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Air handlers
The food and beverage services offered by the hotel
The number of hotel rooms sold the previous night
Be an effective way to measure progress toward established service standards

36. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
All housekeeping employees
Management contract
ADR x Occupancy Rate= RevPar
Empowerment

37. When would hotel guest be charged a corkage fee
Independent
When guests bring in their own bottles of alcohol for consumption at a hotel function
Group market
Housekeeping

38. from what language does the kitchen term 'mise en place' originate
Marketing activity
French
They are not being supervised with a service emphasis
The buying is based upon predetermined desired inventory levels

39. What is the purpose of cold calling
Attrition
$1.38
To qualify prospects
FTC

40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
A la carte
$73.00
Air handlers
$13.53

41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The specific brands of products served and serving hours
Preventive maintenance
The elimination of insects - rodents and scavenging animals
Function rooms

42. Which is true about a hotels commitment to green practices
Franchisor
Sorting/washing/drying
It is increasingly viewed by guests a a sign of commitment to quality service
BEO

43. Which of the following is essential if employees are to effectively resolve guest problems as they occur
When guests bring in their own bottles of alcohol for consumption at a hotel function
They are not being supervised with a service emphasis
The authority to make key decisions
Sorting/washing/drying

44. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

45. What is true about an investor in a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
It is a reception that includes the services of complimentary food and/or beverages
Identifying guests needs and wants
The investor seeks a return on investment (ROI)

46. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
250
They operate hotels for owners using the management company's trade name as the hotels brand
Incandescent bulb
ADR x Occupancy Rate= RevPar

47. Which types of food items have labor 'built in' to their prices
An outside vendor
Kellogg cereal
Value
Make or buy items

48. Which area would be considered public space in a hotel
Do not clean this room now
The pool area
250
25 or fewer

49. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Upon receiving
An outside vendor
New york
Housekeeping

50. How can guest service best be integrated with employee reward systems
Publicity is free
By associating performance in providing guest service with employee compensation
2-4% gross revenue
Routine maintenance