Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Opaque rate model
To help keep workers safe
Independent

2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Deep cleaning
The american hotel and lodging association
Air handlers
Daily

3. What is true about hotel management companies
They generally manage hotels for a fee
A la carte
Contribution margin
Publicity is free

4. Which group of employees will most often initiate the largest number of work orders
Housekeeping
They should be update as guest preferences change over time
Be an effective way to measure progress toward established service standards
The elimination of insects - rodents and scavenging animals

5. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Water pumps
Night auditor
The investor seeks a return on investment (ROI)

6. What best describes a hotels chief engineer

7. Which is an example of a branded breakfast item
Maid
Publicity is free
Kellogg cereal
Merchant model

8. What is the one reason a hotel owner might consider hiring a hotel management company
Banquet manager
The strength of the brand name and the revenue the name will bring to the hotel
Improved overall managment of the hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function

9. Which of the following best describes a 'moment of truth'
Profits are higher with banquet sales
Incandescent bulb
A family on vacation
It influences the guests total perception of a hotel visit

10. Which group of housekeeping employees should receive blood born pathogen training
The buying is based upon predetermined desired inventory levels
Licensing
All housekeeping employees
They should be update as guest preferences change over time

11. For food service buyers when does the ownership exchange of products the have purchased actually take place
Emergency maintenance
Upon receiving
The buying is based upon predetermined desired inventory levels
Personality type

12. What happens to a hotel's POM costs as a hotel ages
20%
They generally manage hotels for a fee
Costs increase
The buying is based upon predetermined desired inventory levels

13. What is true about an accrual accounting system
Opaque rate model
It matches expenses incurred with revenues generated
Laundry is processed
Deep cleaning

14. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Water pumps
$2.25
Www.tripadvisor.com

15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Contribution margin
They are not being supervised with a service emphasis
They operate hotels for owners but do not use the management company's name as part of the hotels name
Executive chef

16. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
$2.25
The ratio of different room types in a hotel
Purchases of food
250

17. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Preventive maintenance
It is prepared and cooked at the guests' table
The strength of the brand name and the revenue the name will bring to the hotel

18. What is true about a hosted bar
Merchant model
Improved overall managment of the hotel
The host pays for the beverages cosumed by guests
Marketing activity

19. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
The host pays for the beverages cosumed by guests
Improved overall managment of the hotel
Management contract

20. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Water pumps
Maintenance request
20%
Daily

21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Package
POM
Chain

22. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Deep cleaning
The investor seeks a return on investment (ROI)

23. What does STAR report evaluate
Their price per unit declines
Kellogg cereal
French
A hotels sales and marketing teams results in relation to those of other hotels

24. What is the most important reason for properly maintaining trash removal areas
Confirm item quantity and quality
Empowerment
FOC
The elimination of insects - rodents and scavenging animals

25. What should happen to service procedures after they have been implemented in a hotel
The buying is based upon predetermined desired inventory levels
Be an effective way to measure progress toward established service standards
They should be update as guest preferences change over time
They are not being supervised with a service emphasis

26. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Licensing
A college graduation weekend occurring near a hotel
Package
Comp set

27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Opaque rate model
All housekeeping employees
Your ADR is higher then that of your competitors

28. Which is true about a hotels commitment to green practices
It influences the guests total perception of a hotel visit
Purchases of food
Daily
It is increasingly viewed by guests a a sign of commitment to quality service

29. Which housekeeping- related term is not used by professional hoteliers
A la carte
Maid
The number of hotel rooms sold the previous night
To help keep workers safe

30. Which group is more likely to use the services of a travel agent
Needles left by intravenous drug users
By associating performance in providing guest service with employee compensation
$1.38
Older travelers

31. What is true about second-tier management companies

32. What is the purpose of cold calling
They operate hotels for owners using the management company's trade name as the hotels brand
A stock issuing company that can own and operate its own hotels
To qualify prospects
Older travelers

33. What is true about abandoned property
It is prepared and cooked at the guests' table
It has been intentionally left behind
Guest preference
The ratio of different room types in a hotel

34. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Preventive maintenance
Routine maintenance
Comp set
The ratio of different room types in a hotel

35. which factor most influences guest perceptions about their experience at a lodging operation
It is vacant and not yet cleaned
Service
Value
It is increasingly viewed by guests a a sign of commitment to quality service

36. Which food service activity happens first
Confirm item quantity and quality
It influences the guests total perception of a hotel visit
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Improved overall managment of the hotel

37. What is the purpose of an MSDS
A college graduation weekend occurring near a hotel
The cost is higher than that of dining room service
They operate hotels for owners but do not use the management company's name as part of the hotels name
To help keep workers safe

38. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Make or buy items
$2.20
The investor seeks a return on investment (ROI)

39. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Include bath towels - hand towels - and washclothes
Www.tripadvisor.com
They are individual travelers

40. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
The ensure guest room cleanliness
250
Opaque rate model
Marketing activity

41. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Eggs and breakfast meat items
28
Line level employees
Management contract

42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Water pumps
Banquet manager
It is designed to meet the hotel's sales goal

43. Which state is NOT among the 3 largest car rental location states
Kellogg cereal
FTC
New york
It is designed to meet the hotel's sales goal

44. What is true about an investor in a hotel
Incandescent bulb
Franchisors sales and marketing efforts
Maid
The investor seeks a return on investment (ROI)

45. What happens to the unit price of food service items as the number of those items purchased increases
New york
Do not clean this room now
20%
Their price per unit declines

46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
It has been intentionally left behind
Night auditor
Deep cleaning
GDS

47. Who has the greatest influence on the overall quality of service provided within a hotel
Confirm item quantity and quality
The hotels general manager
It is prepared and cooked at the guests' table
Flag

48. What is true about transient travelers
New york
They are individual travelers
Do not clean this room now
The authority to make key decisions

49. Which professional recognition is typically granted by a governmental agency
To help keep workers safe
Licensing
Independent
New york

50. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The american hotel and lodging association
The cost is higher than that of dining room service
Function rooms
Personality type