Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What do the initials PM refer to in a hotel maintenance department






2. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






3. Which of the following is most essential to providing good service






4. Which of the following is NOT a demographic factor of a guest






5. What is the term used to identify those who sell the rights to use a hotels brand name






6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






7. what type of activity describes a site tour






8. Who usually maintains the washers and ryers placed in a hotels guests laundry






9. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






10. How can guest service best be integrated with employee reward systems






11. When would hotel guest be charged a corkage fee






12. Which is an example of a branded breakfast item






13. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






14. What is the difference between advertising and publicity






15. What is a lodging industry term for hotels operating under the same brand name






16. What is true about abandoned property






17. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






18. What happens to the unit price of food service items as the number of those items purchased increases






19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






20. What is a normal par level in hotel laundry






21. What happens to a hotel's POM costs as a hotel ages






22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






23. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






24. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






25. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






26. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






27. What is the industry term for an organization that provides travel booking services on the internet






28. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


29. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






30. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






31. What is a per diem






32. In Which type of booking model are room rates readily viewed on-line by potential guests?






33. To whom does the sous chef in a large hotel report






34. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






35. What is another lodging industry term for a specific hotel brand name






36. Which of the following best describes 'managers reception' in a limited service hotel






37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






38. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






39. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


40. What is the approximate number of attendees at the average business meeting






41. In regard to quality service - a gal of zero defects can






42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






43. Which of the following is essential if employees are to effectively resolve guest problems as they occur






44. Which of the following best describes a 'moment of truth'






45. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


46. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


47. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






48. What is true about hotel management companies






49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests