Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






3. which factor most influences guest perceptions about their experience at a lodging operation






4. What does Amtrak operate






5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






6. What is true about the traditional russian style

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7. When would hotel guest be charged a corkage fee






8. In regard to quality service - a gal of zero defects can






9. Which is an example of a branded breakfast item






10. How can guest service best be integrated with employee reward systems






11. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






12. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






13. What is true about a marketing plan

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14. Which types of food items have labor 'built in' to their prices






15. In a hotel guest room - Which is a potential source of HIV






16. What is the term describing stealing of small quantities of something over a period of time






17. What is true about an investor in a hotel






18. What is the lodging industry term for a hotel that is not part of a franchise group?






19. What is a per diem






20. Which of the following is a demand generator






21. What is true about the cost of providing room service meals






22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






23. What is the type of dining in which each available menu item is sold for an individual price






24. What is the term used to identify those who purchase the rights to a hotels brand naem






25. Which of the following best describes 'managers reception' in a limited service hotel






26. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






27. What is true about first tier management companies

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28. Who is responsible for making the distinction between mislaid - lost and abandoned property

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29. Which position would be a direct report to a hotels F&B director






30. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






31. What is true about abandoned property






32. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






33. Which is an example of a consumer-generated content web site?






34. Managers can seek out service-minded staff by hiring those job applicants who






35. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






36. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






37. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






38. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






39. Which of the following is the formula hoteliers use to calculate RevPar






40. Which is the most important market for large convention hotels






41. For food service buyers when does the ownership exchange of products the have purchased actually take place






42. What does a foot candle measure






43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






44. What is true about a hosted bar






45. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






46. Who has the greatest influence on the overall quality of service provided within a hotel






47. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






49. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






50. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up