Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is the most important market for large convention hotels
Preventive maintenance
Banquet manager
Group market
$3.20

2. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Trains
Eggs and breakfast meat items
Profits are higher with banquet sales
It influences the guests total perception of a hotel visit

3. 'Terry' refers to guest room amenities that
Water pumps
Include bath towels - hand towels - and washclothes
Older travelers
Franchise service director

4. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The ratio of different room types in a hotel
$13.53
They are individual travelers
Opaque rate model

5. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Maintenance request
The strength of the brand name and the revenue the name will bring to the hotel
Depreciation
20%

6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Older travelers
AAHOA
Group market
GDS

7. What best describes a hotels chief engineer

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8. In Which type of booking model are room rates readily viewed on-line by potential guests?
They operate hotels for owners but do not use the management company's name as part of the hotels name
Trains
FTC
Merchant model

9. What is the term used to identify those who purchase the rights to a hotels brand naem
Illumination levels
Franchise
All housekeeping employees
The ensure guest room cleanliness

10. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Publicity is free
They are important for all workers serving food
By associating performance in providing guest service with employee compensation

11. What is true about the cost of providing room service meals
Preventive maintenance
Be an effective way to measure progress toward established service standards
The cost is higher than that of dining room service
Ritz carlton

12. What is the lodging industry term for a hotel that is not part of a franchise group?
Presale activity
Independent
Purchases of food
The strength of the brand name and the revenue the name will bring to the hotel

13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They generally manage hotels for a fee
Eggs and breakfast meat items
Include bath towels - hand towels - and washclothes

14. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Sorting/washing/drying
The investor seeks a return on investment (ROI)
The authority to make key decisions

15. Who is responsible for making the distinction between mislaid - lost and abandoned property

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16. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
The american hotel and lodging association
Daily
25 or fewer

17. Which group is more likely to use the services of a travel agent
The number of hotel rooms sold the previous night
Older travelers
A family on vacation
Deep cleaning

18. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
POM
2-4% gross revenue
Profits are higher with banquet sales

19. How can guest service best be integrated with employee reward systems
Preventive maintenance
By associating performance in providing guest service with employee compensation
All housekeeping employees
Costs increase

20. What is true about abandoned property
The food and beverage services offered by the hotel
2-4% gross revenue
28
It has been intentionally left behind

21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Needles left by intravenous drug users
Merchant model
Include bath towels - hand towels - and washclothes

22. Which of the following would be considered a user-generated web site

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23. What is another lodging term for work-order
Maintenance request
The investor seeks a return on investment (ROI)
GDS
Do not clean this room now

24. Which position would be a direct report to a hotels F&B director
Identifying guests needs and wants
Merchant model
Banquet manager
It matches expenses incurred with revenues generated

25. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Air handlers
250
Contribution margin
Routine maintenance

26. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Personality type
Function rooms
Franchise service director
Older travelers

27. Which of the following best describes 'managers reception' in a limited service hotel
Kellogg cereal
To qualify prospects
They should be update as guest preferences change over time
It is a reception that includes the services of complimentary food and/or beverages

28. In a housekeeping department - What is the role of inspector
Group market
All housekeeping employees
The ensure guest room cleanliness
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

29. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The number of hotel rooms sold the previous night
Opaque rate model
FTC
Chain

30. Which of the following best describes a 'moment of truth'
Confirm item quantity and quality
It influences the guests total perception of a hotel visit
They are not being supervised with a service emphasis
Sorting/washing/drying

31. What is true about an investor in a hotel
The strength of the brand name and the revenue the name will bring to the hotel
Licensing
The investor seeks a return on investment (ROI)
28

32. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
French
Trains
Banquet manager

33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
The strength of the brand name and the revenue the name will bring to the hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They will have the same quality service expectations
Upon receiving

34. Which group would be classified as 'leisure travelers'
$1.38
A family on vacation
Presale activity
Trains

35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
A family on vacation
To help keep workers safe
Merchant model
Air handlers

36. What is true about an accrual accounting system
They will have the same quality service expectations
Water pumps
They are individual travelers
It matches expenses incurred with revenues generated

37. from what language does the kitchen term 'mise en place' originate
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is prepared and cooked at the guests' table
French
Incandescent bulb

38. What is true about abandoned property
POM
Older travelers
It has been intentionally left behind
Purchases of food

39. Which is an example of a consumer-generated content web site?
Attrition
Www.tripadvisor.com
An outside vendor
$13.53

40. What is a lodging industry term for hotels operating under the same brand name
A stock issuing company that can own and operate its own hotels
To help keep workers safe
Chain
Management contract

41. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Trains
French
The american hotel and lodging association
Sorting/washing/drying

42. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
A stock issuing company that can own and operate its own hotels
Daily
Group market

43. Which group of employees will most often initiate the largest number of work orders
Illumination levels
The pool area
Housekeeping
Effectively answer open-ended questions about hypothetical service situations

44. What is true about hotel management companies
They generally manage hotels for a fee
$2.20
The hotels general manager
Profits are higher with banquet sales

45. What is true about transient travelers
A stock issuing company that can own and operate its own hotels
The ensure guest room cleanliness
Holiday inn
They are individual travelers

46. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Effectively answer open-ended questions about hypothetical service situations
Pilferage
Maintenance request

47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Management contract
28
Holiday inn
The number of hotel rooms sold the previous night

48. What does a foot candle measure
The ensure guest room cleanliness
It is increasingly viewed by guests a a sign of commitment to quality service
New york
Illumination levels

49. What happens in a hotels OPL
Profits are higher with banquet sales
Laundry is processed
The ratio of different room types in a hotel
Illumination levels

50. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Older travelers
Depreciation
They are not being supervised with a service emphasis
Routine maintenance