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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a marketing plan

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2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






3. Which brand is generally recognized as the first hotel chain






4. What is the industry term for an organization that provides travel booking services on the internet






5. Which of the following is most essential to providing good service






6. What is true about transient travelers






7. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






9. what type of activity describes a site tour






10. from what language does the kitchen term 'mise en place' originate






11. What is the purpose of an MSDS






12. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






13. What is true about first tier management companies

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14. Which group would be classified as 'leisure travelers'






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. Approximately how many hotels are in operation in the US






17. What is another lodging term for work-order






18. What should happen to service procedures after they have been implemented in a hotel






19. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






20. What is the lodging industry term for a hotel that is not part of a franchise group?






21. Who will most often have the greatest detailed knowledge of guest likes and dislikes






22. Which food service activity happens first






23. What is the purpose of cold calling






24. What is the term used to identify those who sell the rights to use a hotels brand name






25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






26. Who usually maintains the washers and dryers placed in a hotel's guest laundry






27. Which factor has the most impact on the number of guests who will be served in a limited service hotel






28. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






29. Which housekeeping- related term is not used by professional hoteliers






30. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






32. What is true about sanitation concerns in a limited service- hotel






33. For food service buyers when does the ownership exchange of products the have purchased actually take place






34. Which area would be considered public space in a hotel






35. What does Amtrak operate






36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






37. What is a lodging industry term for hotels operating under the same brand name






38. In a housekeeping department - What is the role of inspector






39. Which of the following would be considered a user-generated web site

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40. What is true about an accrual accounting system






41. To whom does the sous chef in a large hotel report






42. What is true about mislaid property






43. What is most likely to happen when many travelers want to visit and stay in an area






44. In the lodging industry - What is the meaning of the term room mix






45. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. What is the advantage of a CFL






48. Which is the most important market for large convention hotels






49. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






50. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type







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