Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a lodging industry term for hotels operating under the same brand name






2. What is the type of dining in which each available menu item is sold for an individual price






3. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






4. What is true about the traditional russian style

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5. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






6. Which group of employees will most often initiate the largest number of work orders






7. In a housekeeping department - What is the role of inspector






8. Who usually maintains the washers and ryers placed in a hotels guests laundry






9. Which of the following best describes a 'moment of truth'






10. Which is an example of a branded breakfast item






11. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






12. Which types of food items have labor 'built in' to their prices






13. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






14. What is true about a hotel room that is 'on-change'






15. What is true about sanitation concerns in a limited service- hotel






16. A CVB is typically funded by what






17. Approximately how many hotels are in operation in the US






18. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






19. What is true about abandoned property






20. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






21. Which group is more likely to use the services of a travel agent






22. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






23. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






24. What is a REIT






25. What is the purpose of cold calling






26. What is the lodging industry term for a hotel that is not part of a franchise group?






27. Which group would be classified as 'leisure travelers'






28. Which of the following represents the correct order of procedures used in cleaning linens and terry products






29. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






30. Which of the following is the formula hoteliers use to calculate RevPar






31. which factor most influences guest perceptions about their experience at a lodging operation






32. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






34. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






35. Which area would be considered public space in a hotel






36. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






37. What happens in a hotels OPL






38. What does Amtrak operate






39. what type of activity describes the act of placing an ad in the yellow pages?






40. In the lodging industry - What is the meaning of the term room mix






41. Managers can seek out service-minded staff by hiring those job applicants who






42. The best menus are those developed based upon






43. Which of the following best describes 'managers reception' in a limited service hotel






44. What does a foot candle measure






45. Who has the greatest influence on the overall quality of service provided within a hotel






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






49. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






50. What is another lodging industry term for a specific hotel brand name