SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a marketing plan
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
The number of hotel rooms sold the previous night
A family on vacation
The specific brands of products served and serving hours
GDS
3. Which brand is generally recognized as the first hotel chain
Holiday inn
$3.20
Do not clean this room now
When resolving hotel operating problems
4. What is the industry term for an organization that provides travel booking services on the internet
OTA
3 times the normal usage
Make or buy items
It is designed to meet the hotel's sales goal
5. Which of the following is most essential to providing good service
Housekeeping
A stock issuing company that can own and operate its own hotels
Identifying guests needs and wants
Upon receiving
6. What is true about transient travelers
Sorting/washing/drying
They are individual travelers
Incandescent bulb
ADR x Occupancy Rate= RevPar
7. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Independent
Daily
Upon receiving
$2.25
8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
An outside vendor
It is designed to meet the hotel's sales goal
FOC
Opaque rate model
9. what type of activity describes a site tour
Ritz carlton
Presale activity
Publicity is free
Air handlers
10. from what language does the kitchen term 'mise en place' originate
Emergency maintenance
French
Profits are higher with banquet sales
The specific brands of products served and serving hours
11. What is the purpose of an MSDS
Marketing activity
Package
To help keep workers safe
Function rooms
12. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
The specific brands of products served and serving hours
$1.38
$3.20
OTA
13. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
14. Which group would be classified as 'leisure travelers'
A family on vacation
The elimination of insects - rodents and scavenging animals
FOC
The ratio of different room types in a hotel
15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
They generally manage hotels for a fee
20%
Depreciation
An outside vendor
16. Approximately how many hotels are in operation in the US
A web site that allows a hotel's guests to post reviews of their previous stays
Do not clean this room now
50000
Ritz carlton
17. What is another lodging term for work-order
Maintenance request
ADR x Occupancy Rate= RevPar
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Upon receiving
18. What should happen to service procedures after they have been implemented in a hotel
Franchisor
Merchant model
They should be update as guest preferences change over time
It has been intentionally left behind
19. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The pool area
At the advertised ending time
The specific brands of products served and serving hours
Your ADR is higher then that of your competitors
20. What is the lodging industry term for a hotel that is not part of a franchise group?
Opaque rate model
Purchases of food
Independent
The investor seeks a return on investment (ROI)
21. Who will most often have the greatest detailed knowledge of guest likes and dislikes
When resolving hotel operating problems
Upon receiving
Line level employees
Depreciation
22. Which food service activity happens first
Confirm item quantity and quality
Service
Trains
Package
23. What is the purpose of cold calling
Franchise
Daily
To qualify prospects
Your ADR is higher then that of your competitors
24. What is the term used to identify those who sell the rights to use a hotels brand name
AAHOA
Franchisor
They operate hotels for owners but do not use the management company's name as part of the hotels name
Your ADR is higher then that of your competitors
25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
$2.20
$73.00
The hotels general manager
26. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Laundry is processed
They operate hotels for owners but do not use the management company's name as part of the hotels name
It influences the guests total perception of a hotel visit
An outside vendor
27. Which factor has the most impact on the number of guests who will be served in a limited service hotel
An outside vendor
To qualify prospects
The number of hotel rooms sold the previous night
$2.25
28. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
They generally manage hotels for a fee
Empowerment
Air handlers
Eggs and breakfast meat items
29. Which housekeeping- related term is not used by professional hoteliers
Maid
Presale activity
The american hotel and lodging association
Illumination levels
30. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Maintenance request
The hotels general manager
Function rooms
The food and beverage services offered by the hotel
31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Eggs and breakfast meat items
Identifying guests needs and wants
Empowerment
32. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
$13.53
GDS
The authority to make key decisions
33. For food service buyers when does the ownership exchange of products the have purchased actually take place
New york
Upon receiving
The person in charge of the hotel's maintenances department
It has been intentionally left behind
34. Which area would be considered public space in a hotel
3 times the normal usage
Be an effective way to measure progress toward established service standards
Air handlers
The pool area
35. What does Amtrak operate
Trains
It has been intentionally left behind
They operate hotels for owners but do not use the management company's name as part of the hotels name
The hotels general manager
36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The ensure guest room cleanliness
20%
$13.53
Flag
37. What is a lodging industry term for hotels operating under the same brand name
28
Daily
The ensure guest room cleanliness
Chain
38. In a housekeeping department - What is the role of inspector
Merchant model
Older travelers
The ensure guest room cleanliness
Illumination levels
39. Which of the following would be considered a user-generated web site
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
40. What is true about an accrual accounting system
BEO
Trains
It matches expenses incurred with revenues generated
Line level employees
41. To whom does the sous chef in a large hotel report
It matches expenses incurred with revenues generated
They operate hotels for owners but do not use the management company's name as part of the hotels name
The investor seeks a return on investment (ROI)
Executive chef
42. What is true about mislaid property
It has been intentionally left behind
When resolving hotel operating problems
It matches expenses incurred with revenues generated
25 or fewer
43. What is most likely to happen when many travelers want to visit and stay in an area
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Licensing
25 or fewer
Room rates and the number of operating hotel properties will increase
44. In the lodging industry - What is the meaning of the term room mix
POM
Make or buy items
The ratio of different room types in a hotel
A stock issuing company that can own and operate its own hotels
45. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Preventive maintenance
Improved overall managment of the hotel
Eggs and breakfast meat items
Attrition
46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
It influences the guests total perception of a hotel visit
Franchisors sales and marketing efforts
Franchise
47. What is the advantage of a CFL
The food and beverage services offered by the hotel
Reduced operational costs
They are important for all workers serving food
A web site that allows a hotel's guests to post reviews of their previous stays
48. Which is the most important market for large convention hotels
$2.25
Trains
Group market
FOC
49. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The food and beverage services offered by the hotel
AAHOA
50%
New york
50. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Trains
It matches expenses incurred with revenues generated
They will have the same quality service expectations
Do not clean this room now
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests