Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
A college graduation weekend occurring near a hotel
Their price per unit declines
20%
Management contract

2. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
The hotels general manager
28
The strength of the brand name and the revenue the name will bring to the hotel
Room rates and the number of operating hotel properties will increase

3. Which food service activity happens first
Your ADR is higher then that of your competitors
Laundry is processed
Confirm item quantity and quality
Package

4. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Confirm item quantity and quality
Depreciation
Comp set
It is increasingly viewed by guests a a sign of commitment to quality service

5. What is another lodging industry term for a specific hotel brand name
Their price per unit declines
Flag
It is vacant and not yet cleaned
Www.tripadvisor.com

6. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Improved overall managment of the hotel
The authority to make key decisions
All housekeeping employees
They generally manage hotels for a fee

7. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
They will have the same quality service expectations
A la carte
Eggs and breakfast meat items

8. What is true about abandoned property
It has been intentionally left behind
Routine maintenance
New york
Franchise

9. What is the purpose of an MSDS
To help keep workers safe
Water pumps
FTC
Air handlers

10. Which brand is generally recognized as the first hotel chain
Upon receiving
The american hotel and lodging association
Holiday inn
They generally manage hotels for a fee

11. from what language does the kitchen term 'mise en place' originate
The american hotel and lodging association
French
A la carte
Housekeeping

12. What is the purpose of cold calling
To qualify prospects
Franchise
It is a reception that includes the services of complimentary food and/or beverages
Older travelers

13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Sorting/washing/drying
They are not being supervised with a service emphasis
FTC
POM

14. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Franchise
Include bath towels - hand towels - and washclothes
Preventive maintenance
$1.38

15. What does Amtrak operate
Room rates and the number of operating hotel properties will increase
POM
50000
Trains

16. What is true about a marketing plan

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17. In a hotel guest room - Which is a potential source of HIV
25 or fewer
The buying is based upon predetermined desired inventory levels
It is a reception that includes the services of complimentary food and/or beverages
Needles left by intravenous drug users

18. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Publicity is free
Opaque rate model
Include bath towels - hand towels - and washclothes
Be an effective way to measure progress toward established service standards

19. In regard to quality service - a gal of zero defects can
Preventive maintenance
Illumination levels
FOC
Be an effective way to measure progress toward established service standards

20. What does a foot candle measure
Merchant model
Service
The buying is based upon predetermined desired inventory levels
Illumination levels

21. What is the advantage of a CFL
Reduced operational costs
Waste disposal costs
Purchases of food
The cost is higher than that of dining room service

22. What is the term used to identify those who sell the rights to use a hotels brand name
They are important for all workers serving food
Franchisor
A fixed amount paid for a guests daily travel expense
20%

23. In the lodging industry - What is the meaning of the term room mix
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
Opaque rate model
It is a reception that includes the services of complimentary food and/or beverages

24. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
50000
They are individual travelers
20%
Your ADR is higher then that of your competitors

25. What is true about abandoned property
It has been intentionally left behind
Their price per unit declines
Profits are higher with banquet sales
Confirm item quantity and quality

26. What is true about a hosted bar
It is vacant and not yet cleaned
Profits are higher with banquet sales
The host pays for the beverages cosumed by guests
Do not clean this room now

27. Approximately how many hotels are in operation in the US
50000
It has been intentionally left behind
3 times the normal usage
Upon receiving

28. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Effectively answer open-ended questions about hypothetical service situations
Executive chef
ADR x Occupancy Rate= RevPar
$2.20

29. Managers can seek out service-minded staff by hiring those job applicants who
The host pays for the beverages cosumed by guests
Effectively answer open-ended questions about hypothetical service situations
Chain
Presale activity

30. The best menus are those developed based upon
Guest preference
$2.20
Be an effective way to measure progress toward established service standards
Deep cleaning

31. Which is an example of a consumer-generated content web site?
A stock issuing company that can own and operate its own hotels
$13.53
Www.tripadvisor.com
Opaque rate model

32. What is true about transient travelers
To help keep workers safe
To qualify prospects
Their price per unit declines
They are individual travelers

33. Which of the following is NOT a demographic factor of a guest
Personality type
Housekeeping
The investor seeks a return on investment (ROI)
Daily

34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Franchise service director
BEO
FOC
Incandescent bulb

35. What is the most important reason for properly maintaining trash removal areas
They operate hotels for owners but do not use the management company's name as part of the hotels name
The cost is higher than that of dining room service
The strength of the brand name and the revenue the name will bring to the hotel
The elimination of insects - rodents and scavenging animals

36. Which group of housekeeping employees should receive blood born pathogen training
$1.38
All housekeeping employees
Service
It influences the guests total perception of a hotel visit

37. What should happen to service procedures after they have been implemented in a hotel
Contribution margin
They should be update as guest preferences change over time
Upon receiving
Your ADR is higher then that of your competitors

38. What is the industry term for an organization that provides travel booking services on the internet
It has been intentionally left behind
OTA
Line level employees
Preventive maintenance

39. What is true about the cost of providing room service meals
Contribution margin
Banquet manager
The cost is higher than that of dining room service
Your ADR is higher then that of your competitors

40. Which of the following is most essential to providing good service
$1.38
Routine maintenance
Identifying guests needs and wants
Kellogg cereal

41. To whom does the sous chef in a large hotel report
Executive chef
250
Value
Personality type

42. What is true about food served in the traditional french style

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43. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
A hotels sales and marketing teams results in relation to those of other hotels
The specific brands of products served and serving hours
Costs increase
Franchisors sales and marketing efforts

44. Who is responsible for making the distinction between mislaid - lost and abandoned property

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45. What best describes a hotels chief engineer

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46. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
A reunion held for veterans of the vietnam war
Personality type
The food and beverage services offered by the hotel

47. When can a cross-functional team be an effective operatiional tool in a hotel
Franchisors sales and marketing efforts
Effectively answer open-ended questions about hypothetical service situations
When resolving hotel operating problems
Marketing activity

48. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
It has been intentionally left behind
Licensing
$2.25
The cost is higher than that of dining room service

49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Contribution margin
Package
Confirm item quantity and quality

50. Which group is more likely to use the services of a travel agent
Older travelers
$73.00
It has been intentionally left behind
Publicity is free