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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a lodging industry term for hotels operating under the same brand name
Chain
250
They operate hotels for owners but do not use the management company's name as part of the hotels name
FOC
2. What happens in a hotels OPL
To qualify prospects
Laundry is processed
Holiday inn
An outside vendor
3. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Executive chef
Comp set
Chain
They should be update as guest preferences change over time
4. What is true about sanitation concerns in a limited service- hotel
They generally manage hotels for a fee
French
They are important for all workers serving food
Waiting for guests to approach staff with specific problems
5. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
New york
A reunion held for veterans of the vietnam war
The host pays for the beverages cosumed by guests
6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Illumination levels
$13.53
3 times the normal usage
Publicity is free
7. A CVB is typically funded by what
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Marketing activity
A hotels occupancy tax
Package
8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Needles left by intravenous drug users
$3.20
Group market
9. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Profits are higher with banquet sales
Empowerment
Independent
10. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
BEO
Night auditor
To help keep workers safe
11. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Merchant model
$3.20
BEO
The hotels general manager
12. What is true about an accrual accounting system
A hotels sales and marketing teams results in relation to those of other hotels
It matches expenses incurred with revenues generated
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Confirm item quantity and quality
13. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Waste disposal costs
Incandescent bulb
The elimination of insects - rodents and scavenging animals
Confirm item quantity and quality
14. Who usually maintains the washers and ryers placed in a hotels guests laundry
Confirm item quantity and quality
A hotels sales and marketing teams results in relation to those of other hotels
An outside vendor
Merchant model
15. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Ritz carlton
20%
Empowerment
16. In Which type of booking model are room rates readily viewed on-line by potential guests?
Licensing
The cost is higher than that of dining room service
It is increasingly viewed by guests a a sign of commitment to quality service
Merchant model
17. Which housekeeping- related term is not used by professional hoteliers
Be an effective way to measure progress toward established service standards
Maid
Room rates and the number of operating hotel properties will increase
OTA
18. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Improved overall managment of the hotel
An outside vendor
Emergency maintenance
The hotels general manager
19. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Guest preference
It has been intentionally left behind
POM
Your ADR is higher then that of your competitors
20. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Sorting/washing/drying
Housekeeping
Deep cleaning
Waste disposal costs
21. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The pool area
Maintenance request
AAHOA
It is a reception that includes the services of complimentary food and/or beverages
22. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
BEO
Waiting for guests to approach staff with specific problems
They operate hotels for owners using the management company's trade name as the hotels brand
23. Which professional recognition is typically granted by a governmental agency
The pool area
$1.38
Licensing
50%
24. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Your ADR is higher then that of your competitors
It is vacant and not yet cleaned
28
French
25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Illumination levels
Ritz carlton
$1.38
The cost is higher than that of dining room service
26. What is true about abandoned property
It has been intentionally left behind
Identifying guests needs and wants
New york
Line level employees
27. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
At the advertised ending time
FOC
Value
The food and beverage services offered by the hotel
28. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Function rooms
Be an effective way to measure progress toward established service standards
Deep cleaning
POM
29. Which of the following is most essential to providing good service
Your ADR is higher then that of your competitors
Incandescent bulb
Identifying guests needs and wants
Sorting/washing/drying
30. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Their price per unit declines
Eggs and breakfast meat items
It is designed to meet the hotel's sales goal
It has been intentionally left behind
31. Managers can seek out service-minded staff by hiring those job applicants who
French
When guests bring in their own bottles of alcohol for consumption at a hotel function
The elimination of insects - rodents and scavenging animals
Effectively answer open-ended questions about hypothetical service situations
32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Value
$13.53
Daily
A web site that allows a hotel's guests to post reviews of their previous stays
33. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
An outside vendor
Preventive maintenance
Ritz carlton
Air handlers
34. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
25 or fewer
A la carte
It is a reception that includes the services of complimentary food and/or beverages
35. For Which item below would a 'replace as needed' program be best
Water pumps
Your ADR is higher then that of your competitors
A fixed amount paid for a guests daily travel expense
It is a reception that includes the services of complimentary food and/or beverages
36. What is the difference between advertising and publicity
$3.20
Independent
Publicity is free
The investor seeks a return on investment (ROI)
37. Which is an example of a branded breakfast item
Kellogg cereal
Confirm item quantity and quality
They generally manage hotels for a fee
50000
38. Which of the following would be considered a user-generated web site
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on line
183
39. Approximately how many hotels are in operation in the US
Older travelers
Housekeeping
Illumination levels
50000
40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The authority to make key decisions
It influences the guests total perception of a hotel visit
Ritz carlton
ADR x Occupancy Rate= RevPar
41. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Daily
The buying is based upon predetermined desired inventory levels
Chain
The number of hotel rooms sold the previous night
42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Eggs and breakfast meat items
A fixed amount paid for a guests daily travel expense
Management contract
All housekeeping employees
43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
The cost is higher than that of dining room service
$2.25
Franchise
Their price per unit declines
44. A brand specific frequent guest program is an example of a...
Executive chef
To qualify prospects
Franchisors sales and marketing efforts
Effectively answer open-ended questions about hypothetical service situations
45. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
The hotels general manager
They should be update as guest preferences change over time
The buying is based upon predetermined desired inventory levels
They are not being supervised with a service emphasis
46. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
A stock issuing company that can own and operate its own hotels
POM
Older travelers
47. What is the type of dining in which each available menu item is sold for an individual price
A la carte
An outside vendor
A hotels sales and marketing teams results in relation to those of other hotels
Www.tripadvisor.com
48. Which is the most important market for large convention hotels
Improved overall managment of the hotel
Group market
Pilferage
3 times the normal usage
49. Which group would be classified as 'leisure travelers'
Do not clean this room now
A family on vacation
Empowerment
It is prepared and cooked at the guests' table
50. What is the purpose of cold calling
Guest preference
The pool area
Your ADR is higher then that of your competitors
To qualify prospects
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