Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an accrual accounting system






2. What is the purpose of an MSDS






3. Which group of employees will most often initiate the largest number of work orders






4. What is true about hotel management companies






5. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






7. Which group would be classified as 'leisure travelers'






8. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






9. In regard to quality service - a gal of zero defects can






10. Who has the greatest influence on the overall quality of service provided within a hotel






11. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






12. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






13. What is the advantage of a CFL






14. Which is the most important market for large convention hotels






15. which factor most influences guest perceptions about their experience at a lodging operation






16. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






17. Which of the following is most essential to providing good service






18. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






19. In the lodging industry - What is the meaning of the term room mix






20. What is another lodging term for work-order






21. What is the term describing stealing of small quantities of something over a period of time






22. Which of the following represents the correct order of procedures used in cleaning linens and terry products






23. When would hotel guest be charged a corkage fee






24. 'Terry' refers to guest room amenities that






25. Which of the following is a demand generator






26. Which group is more likely to use the services of a travel agent






27. What is a normal par level in hotel laundry






28. Who is responsible for making the distinction between mislaid - lost and abandoned property

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29. What is the difference between advertising and publicity






30. Who usually maintains the washers and ryers placed in a hotels guests laundry






31. What best describes a hotels chief engineer

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32. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






33. What is the term used to identify those who purchase the rights to a hotels brand naem






34. Which of the following best describes 'managers reception' in a limited service hotel






35. What is a per diem






36. Which of the following is the formula hoteliers use to calculate RevPar






37. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






38. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






39. What is true about the cost of providing room service meals






40. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






41. What does Amtrak operate






42. In a hotel guest room - Which is a potential source of HIV






43. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






44. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






45. Which factor has the most impact on the number of guests who will be served in a limited service hotel






46. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






47. Which of the following is essential if employees are to effectively resolve guest problems as they occur






48. Which is an example of a consumer-generated content web site?






49. Which is true about a hotels commitment to green practices






50. Managers can seek out service-minded staff by hiring those job applicants who