Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






2. What does a foot candle measure






3. Which method would be least effective for determining guests' needs and wants






4. what type of activity describes a site tour






5. What is the one reason a hotel owner might consider hiring a hotel management company






6. Who is responsible for making the distinction between mislaid - lost and abandoned property

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7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






8. What is the term used to identify those who purchase the rights to a hotels brand naem






9. Which is the most important market for large convention hotels






10. What is true about first tier management companies

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11. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






12. Which is an example of a consumer-generated content web site?






13. Which professional recognition is typically granted by a governmental agency






14. Which of the following is essential if employees are to effectively resolve guest problems as they occur






15. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






17. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






18. Which position would be a direct report to a hotels F&B director






19. What does Amtrak operate






20. In the lodging industry - What is the meaning of the term room mix






21. Who has the greatest influence on the overall quality of service provided within a hotel






22. The best menus are those developed based upon






23. Approximately how many hotels are in operation in the US






24. What is true about the traditional russian style

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25. How can guest service best be integrated with employee reward systems






26. Which types of food items have labor 'built in' to their prices






27. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






28. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






29. from what language does the kitchen term 'mise en place' originate






30. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






31. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






32. What is most likely to happen when many travelers want to visit and stay in an area






33. Which of the following is a demand generator






34. What happens in a hotels OPL






35. What is the most important reason for properly maintaining trash removal areas






36. What is the lodging industry term for a hotel that is not part of a franchise group?






37. In a hotel guest room - Which is a potential source of HIV






38. When can a cross-functional team be an effective operatiional tool in a hotel






39. What does STAR report evaluate






40. What is the advantage of a CFL






41. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






42. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






43. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






44. Which group of employees will most often initiate the largest number of work orders






45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






46. Which housekeeping- related term is not used by professional hoteliers






47. Which of the following represents the correct order of procedures used in cleaning linens and terry products






48. Which of the following is most essential to providing good service






49. What is true about a marketing plan

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50. Which group of housekeeping employees should receive blood born pathogen training