Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which housekeeping- related term is not used by professional hoteliers






2. Which of the following is a demand generator






3. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






4. What is a per diem






5. Which group of employees will most often initiate the largest number of work orders






6. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






7. What is the term used to identify those who sell the rights to use a hotels brand name






8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






9. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






10. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






11. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






12. Which area would be considered public space in a hotel






13. Which state is NOT among the 3 largest car rental location states






14. What is true about the traditional russian style

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15. What is another lodging industry term for a specific hotel brand name






16. Who is responsible for making the distinction between mislaid - lost and abandoned property

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17. What is the term used to identify those who purchase the rights to a hotels brand naem






18. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






19. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






20. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






21. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






22. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






23. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






25. What should happen to service procedures after they have been implemented in a hotel






26. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






27. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






29. Which of the following is the formula hoteliers use to calculate RevPar






30. What is true about first tier management companies

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31. When would hotel guest be charged a corkage fee






32. Which of the following is essential if employees are to effectively resolve guest problems as they occur






33. In regard to quality service - a gal of zero defects can






34. What is a lodging industry term for hotels operating under the same brand name






35. What does a foot candle measure






36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






37. Which of the following represents the correct order of procedures used in cleaning linens and terry products






38. What is true about food served in the traditional french style

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39. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






40. What is the purpose of an MSDS






41. What is true about a hotel room that is 'on-change'






42. What is true about transient travelers






43. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






44. How can guest service best be integrated with employee reward systems






45. Which group is more likely to use the services of a travel agent






46. What is the advantage of a CFL






47. Which method would be least effective for determining guests' needs and wants






48. What is the lodging industry term for a hotel that is not part of a franchise group?






49. What is true about the cost of providing room service meals






50. What is true about hotel management companies