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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term for a hotel that is not part of a franchise group?
Line level employees
Make or buy items
Independent
It is designed to meet the hotel's sales goal
2. What happens in a hotels OPL
Older travelers
Laundry is processed
A fixed amount paid for a guests daily travel expense
Preventive maintenance
3. What best describes a hotels chief engineer
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4. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
The ratio of different room types in a hotel
Depreciation
Maintenance request
$2.25
5. What is a normal par level in hotel laundry
3 times the normal usage
By associating performance in providing guest service with employee compensation
Franchisors sales and marketing efforts
BEO
6. Which group of employees will most often initiate the largest number of work orders
Kellogg cereal
It matches expenses incurred with revenues generated
Housekeeping
3 times the normal usage
7. What is true about an investor in a hotel
Identifying guests needs and wants
It has been intentionally left behind
The investor seeks a return on investment (ROI)
Room rates and the number of operating hotel properties will increase
8. Which of the following would be considered a user-generated web site
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9. what type of activity describes the act of placing an ad in the yellow pages?
50%
They will have the same quality service expectations
It has been intentionally left behind
Marketing activity
10. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
Line level employees
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is increasingly viewed by guests a a sign of commitment to quality service
11. A CVB is typically funded by what
50%
A hotels occupancy tax
Empowerment
A fixed amount paid for a guests daily travel expense
12. What is the industry term for an organization that provides travel booking services on the internet
They will have the same quality service expectations
$2.20
OTA
2-4% gross revenue
13. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Franchise
Needles left by intravenous drug users
The elimination of insects - rodents and scavenging animals
Empowerment
14. What is another lodging industry term for a specific hotel brand name
Flag
$3.20
Kellogg cereal
Preventive maintenance
15. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Profits are higher with banquet sales
Upon receiving
$13.53
16. What is true about a hosted bar
The buying is based upon predetermined desired inventory levels
The ratio of different room types in a hotel
Preventive maintenance
The host pays for the beverages cosumed by guests
17. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Preventive maintenance
3 times the normal usage
20%
18. What is the term describing stealing of small quantities of something over a period of time
When guests bring in their own bottles of alcohol for consumption at a hotel function
Marketing activity
It influences the guests total perception of a hotel visit
Pilferage
19. What is the most important reason for properly maintaining trash removal areas
Franchise service director
The elimination of insects - rodents and scavenging animals
Eggs and breakfast meat items
Include bath towels - hand towels - and washclothes
20. For Which item below would a 'replace as needed' program be best
Franchise service director
Include bath towels - hand towels - and washclothes
Water pumps
Daily
21. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Group market
Comp set
ADR x Occupancy Rate= RevPar
Line level employees
22. Which types of food items have labor 'built in' to their prices
Your ADR is higher then that of your competitors
Value
Make or buy items
A fixed amount paid for a guests daily travel expense
23. What is a REIT
A stock issuing company that can own and operate its own hotels
Line level employees
Daily
They generally manage hotels for a fee
24. What is the term used to identify those who sell the rights to use a hotels brand name
Merchant model
Franchisor
An outside vendor
$1.38
25. What is the purpose of cold calling
To qualify prospects
It matches expenses incurred with revenues generated
They will have the same quality service expectations
The buying is based upon predetermined desired inventory levels
26. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
A la carte
They operate hotels for owners but do not use the management company's name as part of the hotels name
$13.53
27. What is a lodging industry term for hotels operating under the same brand name
Needles left by intravenous drug users
Chain
To qualify prospects
When resolving hotel operating problems
28. Who has the greatest influence on the overall quality of service provided within a hotel
By associating performance in providing guest service with employee compensation
The authority to make key decisions
The hotels general manager
Water pumps
29. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Franchisors sales and marketing efforts
Older travelers
FTC
30. What is true about first tier management companies
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31. What is true about sanitation concerns in a limited service- hotel
They generally manage hotels for a fee
Waste disposal costs
The hotels general manager
They are important for all workers serving food
32. Which is true about a hotels commitment to green practices
Illumination levels
Trains
It is increasingly viewed by guests a a sign of commitment to quality service
3 times the normal usage
33. What does Amtrak operate
Trains
An outside vendor
It is a reception that includes the services of complimentary food and/or beverages
They should be update as guest preferences change over time
34. For food service buyers when does the ownership exchange of products the have purchased actually take place
Include bath towels - hand towels - and washclothes
When guests bring in their own bottles of alcohol for consumption at a hotel function
Upon receiving
It is a reception that includes the services of complimentary food and/or beverages
35. Which professional recognition is typically granted by a governmental agency
Licensing
Franchisors sales and marketing efforts
A la carte
The host pays for the beverages cosumed by guests
36. Approximately how many hotels are in operation in the US
Purchases of food
Banquet manager
50000
The hotel's executive housekeeper in keeping with the hotel policies and procedures
37. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Your ADR is higher then that of your competitors
Contribution margin
Waste disposal costs
38. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Pilferage
$2.20
Kellogg cereal
39. What is true about the traditional russian style
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40. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
A college graduation weekend occurring near a hotel
Air handlers
25 or fewer
41. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Preventive maintenance
Needles left by intravenous drug users
Waiting for guests to approach staff with specific problems
42. What is the greatest difference between full service and limited service hotels
Contribution margin
Www.tripadvisor.com
The food and beverage services offered by the hotel
A hotels occupancy tax
43. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Reduced operational costs
28
Night auditor
The food and beverage services offered by the hotel
44. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
The strength of the brand name and the revenue the name will bring to the hotel
Profits are higher with banquet sales
Empowerment
45. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Independent
An outside vendor
28
They are not being supervised with a service emphasis
46. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
When guests bring in their own bottles of alcohol for consumption at a hotel function
Identifying guests needs and wants
20%
47. What is the one reason a hotel owner might consider hiring a hotel management company
Flag
Their price per unit declines
$13.53
Improved overall managment of the hotel
48. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Executive chef
$73.00
POM
Value
49. What is true about hotel management companies
They generally manage hotels for a fee
Function rooms
The food and beverage services offered by the hotel
Pilferage
50. Which of the following is NOT a demographic factor of a guest
Personality type
Illumination levels
It has been intentionally left behind
It is a reception that includes the services of complimentary food and/or beverages
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