Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
The pool area
Purchases of food
$3.20
Comp set

2. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Eggs and breakfast meat items
Older travelers
Kellogg cereal

3. which factor most influences guest perceptions about their experience at a lodging operation
$73.00
Service
Air handlers
Reduced operational costs

4. Which brand is generally recognized as the first hotel chain
Holiday inn
Management contract
A family on vacation
It is designed to meet the hotel's sales goal

5. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Franchisor
Presale activity
Value

6. 'Terry' refers to guest room amenities that
Franchise service director
Www.tripadvisor.com
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Include bath towels - hand towels - and washclothes

7. What is true about an accrual accounting system
Waste disposal costs
It matches expenses incurred with revenues generated
Trains
Water pumps

8. What happens to the unit price of food service items as the number of those items purchased increases
Preventive maintenance
Their price per unit declines
The strength of the brand name and the revenue the name will bring to the hotel
AAHOA

9. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Banquet manager
Ritz carlton
$13.53
An outside vendor

10. What is true about the cost of providing room service meals
The investor seeks a return on investment (ROI)
The food and beverage services offered by the hotel
The cost is higher than that of dining room service
Be an effective way to measure progress toward established service standards

11. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Attrition
It is vacant and not yet cleaned
Franchise service director

12. What is the type of dining in which each available menu item is sold for an individual price
It influences the guests total perception of a hotel visit
Routine maintenance
A la carte
50%

13. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Depreciation
Pilferage
Franchise service director

14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
By associating performance in providing guest service with employee compensation
Their price per unit declines
They should be update as guest preferences change over time

15. What is the term used to identify those who sell the rights to use a hotels brand name
Incandescent bulb
Franchisor
50000
Licensing

16. In a housekeeping department - What is the role of inspector
It is vacant and not yet cleaned
Value
Franchisors sales and marketing efforts
The ensure guest room cleanliness

17. Which state is NOT among the 3 largest car rental location states
Room rates and the number of operating hotel properties will increase
BEO
Effectively answer open-ended questions about hypothetical service situations
New york

18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
The person in charge of the hotel's maintenances department
Comp set
Night auditor
$13.53

19. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
They are important for all workers serving food
Deep cleaning
It is increasingly viewed by guests a a sign of commitment to quality service

20. Which of the following represents the correct order of procedures used in cleaning linens and terry products
A hotels sales and marketing teams results in relation to those of other hotels
Sorting/washing/drying
Attrition
The ensure guest room cleanliness

21. What is the term describing stealing of small quantities of something over a period of time
Costs increase
$2.25
Pilferage
Eggs and breakfast meat items

22. In the lodging industry - What is the meaning of the term room mix
Make or buy items
Night auditor
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The ratio of different room types in a hotel

23. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
ADR x Occupancy Rate= RevPar
An outside vendor
AAHOA
The strength of the brand name and the revenue the name will bring to the hotel

24. what type of activity describes the act of placing an ad in the yellow pages?
They are not being supervised with a service emphasis
Marketing activity
A hotels sales and marketing teams results in relation to those of other hotels
At the advertised ending time

25. Which method would be least effective for determining guests' needs and wants
Confirm item quantity and quality
Waiting for guests to approach staff with specific problems
They are not being supervised with a service emphasis
$13.53

26. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
POM
Room rates and the number of operating hotel properties will increase
Housekeeping

27. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
Ritz carlton
A web site that allows a hotel's guests to post reviews of their previous stays
At the advertised ending time

28. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The host pays for the beverages cosumed by guests
The strength of the brand name and the revenue the name will bring to the hotel
Independent
It has been intentionally left behind

29. Who is responsible for making the distinction between mislaid - lost and abandoned property

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30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The elimination of insects - rodents and scavenging animals
28
Air handlers
The ensure guest room cleanliness

31. Which types of food items have labor 'built in' to their prices
An outside vendor
French
The buying is based upon predetermined desired inventory levels
Make or buy items

32. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Reduced operational costs
The specific brands of products served and serving hours
250
Be an effective way to measure progress toward established service standards

33. Which is an example of a branded breakfast item
Kellogg cereal
Holiday inn
The investor seeks a return on investment (ROI)
Needles left by intravenous drug users

34. Which group of housekeeping employees should receive blood born pathogen training
Comp set
Confirm item quantity and quality
All housekeeping employees
Merchant model

35. What is a per diem
A fixed amount paid for a guests daily travel expense
Empowerment
Personality type
French

36. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Www.tripadvisor.com
The number of hotel rooms sold the previous night
Purchases of food
Eggs and breakfast meat items

37. Which professional recognition is typically granted by a governmental agency
Routine maintenance
Publicity is free
Licensing
It is prepared and cooked at the guests' table

38. How can guest service best be integrated with employee reward systems
Improved overall managment of the hotel
By associating performance in providing guest service with employee compensation
$13.53
Night auditor

39. What is true about first tier management companies

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40. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
$73.00
Deep cleaning
3 times the normal usage

41. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
2-4% gross revenue
Improved overall managment of the hotel
When resolving hotel operating problems
Management contract

42. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
$3.20
Depreciation
They are not being supervised with a service emphasis
Group market

43. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Profits are higher with banquet sales
Eggs and breakfast meat items
Comp set

44. what type of activity describes a site tour
Presale activity
Laundry is processed
It is prepared and cooked at the guests' table
Banquet manager

45. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Waiting for guests to approach staff with specific problems
The strength of the brand name and the revenue the name will bring to the hotel
Pilferage

46. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Effectively answer open-ended questions about hypothetical service situations
20%
POM

47. Which of the following is most essential to providing good service
Franchise service director
POM
Identifying guests needs and wants
The buying is based upon predetermined desired inventory levels

48. What is true about an investor in a hotel
The ratio of different room types in a hotel
Franchise service director
The host pays for the beverages cosumed by guests
The investor seeks a return on investment (ROI)

49. What is true about mislaid property
The investor seeks a return on investment (ROI)
It has been intentionally left behind
GDS
Sorting/washing/drying

50. Which area would be considered public space in a hotel
An outside vendor
Daily
Ritz carlton
The pool area