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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
They should be update as guest preferences change over time
They are not being supervised with a service emphasis
Deep cleaning
To help keep workers safe
2. For Which item below would a 'replace as needed' program be best
French
$2.20
Water pumps
Line level employees
3. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Function rooms
A fixed amount paid for a guests daily travel expense
Laundry is processed
4. Which types of food items have labor 'built in' to their prices
Waste disposal costs
The pool area
New york
Make or buy items
5. A CVB is typically funded by what
ADR x Occupancy Rate= RevPar
Trains
Incandescent bulb
A hotels occupancy tax
6. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Profits are higher with banquet sales
They generally manage hotels for a fee
To qualify prospects
7. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
25 or fewer
A reunion held for veterans of the vietnam war
Package
To qualify prospects
8. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Franchisor
Franchisors sales and marketing efforts
$2.25
Trains
9. What is true about first tier management companies
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10. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
New york
Group market
A hotels occupancy tax
11. what type of activity describes a site tour
Presale activity
Marketing activity
All housekeeping employees
An outside vendor
12. What is the type of dining in which each available menu item is sold for an individual price
The elimination of insects - rodents and scavenging animals
Executive chef
The person in charge of the hotel's maintenances department
A la carte
13. In a housekeeping department - What is the role of inspector
It has been intentionally left behind
Package
The ensure guest room cleanliness
FOC
14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Service
Sorting/washing/drying
Profits are higher with banquet sales
15. What is the one reason a hotel owner might consider hiring a hotel management company
Identifying guests needs and wants
25 or fewer
The food and beverage services offered by the hotel
Improved overall managment of the hotel
16. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Reduced operational costs
28
FOC
A fixed amount paid for a guests daily travel expense
17. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Reduced operational costs
Value
FTC
$2.25
18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
A stock issuing company that can own and operate its own hotels
Ritz carlton
3 times the normal usage
Chain
19. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
Make or buy items
Maintenance request
Attrition
20. What happens to the unit price of food service items as the number of those items purchased increases
Deep cleaning
Their price per unit declines
Franchise
It has been intentionally left behind
21. What is true about abandoned property
25 or fewer
Improved overall managment of the hotel
Your ADR is higher then that of your competitors
It has been intentionally left behind
22. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
It influences the guests total perception of a hotel visit
28
3 times the normal usage
23. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
A family on vacation
Waste disposal costs
Empowerment
24. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
All housekeeping employees
The buying is based upon predetermined desired inventory levels
Waiting for guests to approach staff with specific problems
POM
25. What is a REIT
Holiday inn
They are important for all workers serving food
To help keep workers safe
A stock issuing company that can own and operate its own hotels
26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A web site that allows a hotel's guests to post reviews of their previous stays
Housekeeping
A reunion held for veterans of the vietnam war
Identifying guests needs and wants
27. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Depreciation
Eggs and breakfast meat items
Franchisor
Routine maintenance
28. Which area would be considered public space in a hotel
Include bath towels - hand towels - and washclothes
New york
The pool area
By associating performance in providing guest service with employee compensation
29. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Franchisor
Night auditor
Preventive maintenance
Purchases of food
30. What is true about a hosted bar
The person in charge of the hotel's maintenances department
The host pays for the beverages cosumed by guests
Service
Kellogg cereal
31. What is a normal par level in hotel laundry
3 times the normal usage
OTA
They generally manage hotels for a fee
Maid
32. What is the approximate number of attendees at the average business meeting
Management contract
25 or fewer
Contribution margin
Maintenance request
33. What is true about mislaid property
It has been intentionally left behind
$2.20
It matches expenses incurred with revenues generated
$13.53
34. For food service buyers when does the ownership exchange of products the have purchased actually take place
Maintenance request
Upon receiving
Illumination levels
A la carte
35. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
French
POM
Comp set
The investor seeks a return on investment (ROI)
36. Which housekeeping- related term is not used by professional hoteliers
A fixed amount paid for a guests daily travel expense
Maid
BEO
All housekeeping employees
37. What is true about transient travelers
They are individual travelers
BEO
A reunion held for veterans of the vietnam war
$13.53
38. What does STAR report evaluate
Purchases of food
$2.20
A hotels sales and marketing teams results in relation to those of other hotels
Personality type
39. what type of activity describes the act of placing an ad in the yellow pages?
The buying is based upon predetermined desired inventory levels
Purchases of food
Banquet manager
Marketing activity
40. which factor most influences guest perceptions about their experience at a lodging operation
The buying is based upon predetermined desired inventory levels
Routine maintenance
Service
It is increasingly viewed by guests a a sign of commitment to quality service
41. Who usually maintains the washers and dryers placed in a hotel's guest laundry
They are individual travelers
An outside vendor
Executive chef
3 times the normal usage
42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Management contract
Guest preference
Laundry is processed
250
43. A brand specific frequent guest program is an example of a...
Sorting/washing/drying
Franchisors sales and marketing efforts
Www.tripadvisor.com
ADR x Occupancy Rate= RevPar
44. Which of the following would be considered a user-generated web site
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45. Which food service activity happens first
The food and beverage services offered by the hotel
Illumination levels
Confirm item quantity and quality
Water pumps
46. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
To help keep workers safe
Franchise service director
Improved overall managment of the hotel
They will have the same quality service expectations
47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
They operate hotels for owners but do not use the management company's name as part of the hotels name
$3.20
Preventive maintenance
48. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Preventive maintenance
Comp set
Your ADR is higher then that of your competitors
The strength of the brand name and the revenue the name will bring to the hotel
49. What is the term describing stealing of small quantities of something over a period of time
It is increasingly viewed by guests a a sign of commitment to quality service
They generally manage hotels for a fee
Waiting for guests to approach staff with specific problems
Pilferage
50. Which professional recognition is typically granted by a governmental agency
It has been intentionally left behind
They are not being supervised with a service emphasis
Licensing
Contribution margin