Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






2. What is true about hotel management companies






3. Which state is NOT among the 3 largest car rental location states






4. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






6. Which group would be classified as 'leisure travelers'






7. What is the term describing stealing of small quantities of something over a period of time






8. What is true about first tier management companies

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9. What is the purpose of an MSDS






10. Which group of housekeeping employees should receive blood born pathogen training






11. What is true about the traditional russian style

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12. What is another lodging industry term for a specific hotel brand name






13. What is the industry term for an organization that provides travel booking services on the internet






14. What is true about a marketing plan

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15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






16. In the lodging industry - What is the meaning of the term room mix






17. Which of the following represents the correct order of procedures used in cleaning linens and terry products






18. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






19. What does a foot candle measure






20. Which of the following is essential if employees are to effectively resolve guest problems as they occur






21. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






22. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






23. What is true about abandoned property






24. What is a normal par level in hotel laundry






25. from what language does the kitchen term 'mise en place' originate






26. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






27. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






28. In a hotel guest room - Which is a potential source of HIV






29. What is a per diem






30. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






31. Which is true about a hotels commitment to green practices






32. Which group of employees will most often initiate the largest number of work orders






33. Which food service activity happens first






34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






35. What is the type of dining in which each available menu item is sold for an individual price






36. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






37. What is the lodging industry term for a hotel that is not part of a franchise group?






38. Which of the following best describes a 'moment of truth'






39. Who usually maintains the washers and ryers placed in a hotels guests laundry






40. What is the advantage of a CFL






41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






42. What is the greatest difference between full service and limited service hotels






43. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






44. What is the term used to identify those who purchase the rights to a hotels brand naem






45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






46. Which of the following is most essential to providing good service






47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






48. Who is responsible for making the distinction between mislaid - lost and abandoned property

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49. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






50. What is true about transient travelers