Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a housekeeping department - What is the role of inspector






2. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






3. Which is the most important market for large convention hotels






4. Which group of employees will most often initiate the largest number of work orders






5. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






6. In regard to quality service - a gal of zero defects can






7. What is a lodging industry term for hotels operating under the same brand name






8. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






9. What is another lodging industry term for a specific hotel brand name






10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






11. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






12. What is the term used to identify those who sell the rights to use a hotels brand name






13. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






14. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


15. What is true about transient travelers






16. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






18. What is a normal par level in hotel laundry






19. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






20. When would hotel guest be charged a corkage fee






21. What should happen to service procedures after they have been implemented in a hotel






22. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


23. What is the approximate number of attendees at the average business meeting






24. What is the term used to identify those who purchase the rights to a hotels brand naem






25. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






26. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






27. Which group is more likely to use the services of a travel agent






28. What is the purpose of an MSDS






29. Which of the following is NOT a demographic factor of a guest






30. In a hotel guest room - Which is a potential source of HIV






31. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






32. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






33. What is the difference between advertising and publicity






34. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






35. Which of the following best describes 'managers reception' in a limited service hotel






36. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






37. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






38. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






40. What is true about an investor in a hotel






41. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






42. What does STAR report evaluate






43. Which of the following is the formula hoteliers use to calculate RevPar






44. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






45. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






46. What is true about a hotel room that is 'on-change'






47. Which of the following is most essential to providing good service






48. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


49. What is true about abandoned property






50. What is true about hotel management companies







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests