Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






2. Which food service activity happens first






3. A brand specific frequent guest program is an example of a...






4. What does Amtrak operate






5. Which of the following is the formula hoteliers use to calculate RevPar






6. What does a foot candle measure






7. What is true about a hotel room that is 'on-change'






8. What is true about second-tier management companies

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9. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






10. what type of activity describes the act of placing an ad in the yellow pages?






11. What is another lodging term for work-order






12. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






14. To whom does the sous chef in a large hotel report






15. Which of the following is a demand generator






16. What is the industry term for an organization that provides travel booking services on the internet






17. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






18. What is the type of dining in which each available menu item is sold for an individual price






19. What is the approximate number of attendees at the average business meeting






20. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






21. What is the term describing stealing of small quantities of something over a period of time






22. Which of the following best describes 'managers reception' in a limited service hotel






23. What is the advantage of a CFL






24. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






25. Which of the following is essential if employees are to effectively resolve guest problems as they occur






26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






27. Which group of housekeeping employees should receive blood born pathogen training






28. Who usually maintains the washers and dryers placed in a hotel's guest laundry






29. Which position would be a direct report to a hotels F&B director






30. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






31. Which is an example of a branded breakfast item






32. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






33. 'Terry' refers to guest room amenities that






34. What is the greatest difference between full service and limited service hotels






35. When can a cross-functional team be an effective operatiional tool in a hotel






36. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






37. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






39. Who usually maintains the washers and ryers placed in a hotels guests laundry






40. What happens in a hotels OPL






41. What happens to a hotel's POM costs as a hotel ages






42. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






44. What is the difference between advertising and publicity






45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






46. Which housekeeping- related term is not used by professional hoteliers






47. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






48. Who has the greatest influence on the overall quality of service provided within a hotel






49. What does STAR report evaluate






50. What should happen to service procedures after they have been implemented in a hotel