Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






2. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






3. Who usually maintains the washers and dryers placed in a hotel's guest laundry






4. For Which item below would a 'replace as needed' program be best






5. Which group of employees will most often initiate the largest number of work orders






6. What is the advantage of a CFL






7. What is true about abandoned property






8. Which brand is generally recognized as the first hotel chain






9. What is the approximate number of attendees at the average business meeting






10. Who is responsible for making the distinction between mislaid - lost and abandoned property

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11. Which is an example of a consumer-generated content web site?






12. What does a foot candle measure






13. When would hotel guest be charged a corkage fee






14. What is true about second-tier management companies

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15. Which food service activity happens first






16. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






18. What is another lodging term for work-order






19. How can guest service best be integrated with employee reward systems






20. What best describes a hotels chief engineer

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21. What is true about first tier management companies

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22. Which group of housekeeping employees should receive blood born pathogen training






23. What is true about mislaid property






24. What is true about hotel management companies






25. Who has the greatest influence on the overall quality of service provided within a hotel






26. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






27. What happens to a hotel's POM costs as a hotel ages






28. What is the industry term for an organization that provides travel booking services on the internet






29. What is true about an accrual accounting system






30. What is the difference between advertising and publicity






31. from what language does the kitchen term 'mise en place' originate






32. What is true about an investor in a hotel






33. For food service buyers when does the ownership exchange of products the have purchased actually take place






34. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






35. In the lodging industry - What is the meaning of the term room mix






36. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






37. What is true about the traditional russian style

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38. Which types of food items have labor 'built in' to their prices






39. Which state is NOT among the 3 largest car rental location states






40. What is the type of dining in which each available menu item is sold for an individual price






41. Which of the following is essential if employees are to effectively resolve guest problems as they occur






42. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






43. A brand specific frequent guest program is an example of a...






44. What should happen to service procedures after they have been implemented in a hotel






45. Which of the following is NOT a demographic factor of a guest






46. Which professional recognition is typically granted by a governmental agency






47. what type of activity describes the act of placing an ad in the yellow pages?






48. In a housekeeping department - What is the role of inspector






49. Which of the following represents the correct order of procedures used in cleaning linens and terry products






50. 'Terry' refers to guest room amenities that