Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following best describes a 'moment of truth'






2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






3. What is true about the traditional russian style

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4. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






5. Which area would be considered public space in a hotel






6. Which housekeeping- related term is not used by professional hoteliers






7. Approximately how many hotels are in operation in the US






8. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






9. Which food service activity happens first






10. Which group of employees will most often initiate the largest number of work orders






11. Which factor has the most impact on the number of guests who will be served in a limited service hotel






12. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






13. Who will most often have the greatest detailed knowledge of guest likes and dislikes






14. Who usually maintains the washers and dryers placed in a hotel's guest laundry






15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






17. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






18. which factor most influences guest perceptions about their experience at a lodging operation






19. Who usually maintains the washers and ryers placed in a hotels guests laundry






20. What is a per diem






21. What is the term describing stealing of small quantities of something over a period of time






22. What is the difference between advertising and publicity






23. What do the initials PM refer to in a hotel maintenance department






24. What is the term used to identify those who purchase the rights to a hotels brand naem






25. What is true about a hosted bar






26. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






27. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






28. What is another lodging industry term for a specific hotel brand name






29. What does STAR report evaluate






30. What does Amtrak operate






31. Which of the following would be considered a user-generated web site

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32. Managers can seek out service-minded staff by hiring those job applicants who






33. What best describes a hotels chief engineer

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34. Which of the following is essential if employees are to effectively resolve guest problems as they occur






35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






37. Which brand is generally recognized as the first hotel chain






38. What is the lodging industry term for a hotel that is not part of a franchise group?






39. Which group would be classified as 'leisure travelers'






40. 'Terry' refers to guest room amenities that






41. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






42. Who is responsible for making the distinction between mislaid - lost and abandoned property

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43. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






44. Which of the following is a demand generator






45. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






46. Which position would be a direct report to a hotels F&B director






47. What is true about first tier management companies

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48. For food service buyers when does the ownership exchange of products the have purchased actually take place






49. Which is an example of a consumer-generated content web site?






50. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program