Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about a marketing plan

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2. Which state is NOT among the 3 largest car rental location states
New york
They generally manage hotels for a fee
Www.tripadvisor.com
Management contract

3. Which group would be classified as 'leisure travelers'
It is vacant and not yet cleaned
A family on vacation
Merchant model
At the advertised ending time

4. What does a foot candle measure
Service
Illumination levels
A la carte
Holiday inn

5. What is true about sanitation concerns in a limited service- hotel
25 or fewer
They are important for all workers serving food
Licensing
Flag

6. Which of the following represents the correct order of procedures used in cleaning linens and terry products
It is vacant and not yet cleaned
Sorting/washing/drying
Executive chef
ADR x Occupancy Rate= RevPar

7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
It is designed to meet the hotel's sales goal
50%
Trains
A stock issuing company that can own and operate its own hotels

8. How can guest service best be integrated with employee reward systems
An outside vendor
The ensure guest room cleanliness
The ratio of different room types in a hotel
By associating performance in providing guest service with employee compensation

9. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Night auditor
They generally manage hotels for a fee
Package
Preventive maintenance

10. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
Deep cleaning
Laundry is processed
A stock issuing company that can own and operate its own hotels

11. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Licensing
The pool area
Attrition
Incandescent bulb

12. What is true about the traditional russian style

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13. What is true about mislaid property
The investor seeks a return on investment (ROI)
It has been intentionally left behind
It is increasingly viewed by guests a a sign of commitment to quality service
All housekeeping employees

14. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Function rooms
The buying is based upon predetermined desired inventory levels
Service
20%

15. What is most likely to happen when many travelers want to visit and stay in an area
Guest preference
20%
Room rates and the number of operating hotel properties will increase
Chain

16. What is a normal par level in hotel laundry
3 times the normal usage
Marketing activity
The number of hotel rooms sold the previous night
Chain

17. Which of the following is NOT a demographic factor of a guest
Holiday inn
Identifying guests needs and wants
An outside vendor
Personality type

18. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Their price per unit declines
Contribution margin
28
250

19. Which of the following would be considered a user-generated web site

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20. What is another lodging term for work-order
Line level employees
Room rates and the number of operating hotel properties will increase
Maintenance request
GDS

21. A CVB is typically funded by what
French
It is vacant and not yet cleaned
A hotels occupancy tax
It is prepared and cooked at the guests' table

22. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
$73.00
Deep cleaning
20%
They generally manage hotels for a fee

23. Which of the following best describes 'managers reception' in a limited service hotel
It has been intentionally left behind
Eggs and breakfast meat items
It is a reception that includes the services of complimentary food and/or beverages
GDS

24. Which area would be considered public space in a hotel
The pool area
Housekeeping
Empowerment
The strength of the brand name and the revenue the name will bring to the hotel

25. What best describes a hotels chief engineer

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26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
It is vacant and not yet cleaned
The hotels general manager
Night auditor
Needles left by intravenous drug users

27. In a housekeeping department - What is the role of inspector
Reduced operational costs
The ensure guest room cleanliness
It has been intentionally left behind
Make or buy items

28. Which is an example of a branded breakfast item
Their price per unit declines
Kellogg cereal
Function rooms
They operate hotels for owners but do not use the management company's name as part of the hotels name

29. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Profits are higher with banquet sales
It is vacant and not yet cleaned
To help keep workers safe

30. What is true about the cost of providing room service meals
20%
The cost is higher than that of dining room service
They generally manage hotels for a fee
Night auditor

31. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
It is designed to meet the hotel's sales goal
ADR x Occupancy Rate= RevPar
To qualify prospects

32. What is the type of dining in which each available menu item is sold for an individual price
Emergency maintenance
Preventive maintenance
A la carte
$2.20

33. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Waste disposal costs
Executive chef
Management contract
Maintenance request

34. A brand specific frequent guest program is an example of a...
They operate hotels for owners but do not use the management company's name as part of the hotels name
To help keep workers safe
Franchisors sales and marketing efforts
Franchise

35. Which group is more likely to use the services of a travel agent
Independent
They will have the same quality service expectations
ADR x Occupancy Rate= RevPar
Older travelers

36. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Chain
Identifying guests needs and wants
At the advertised ending time
Incandescent bulb

37. For food service buyers when does the ownership exchange of products the have purchased actually take place
The american hotel and lodging association
Upon receiving
It matches expenses incurred with revenues generated
Needles left by intravenous drug users

38. What is a per diem
It is vacant and not yet cleaned
It is increasingly viewed by guests a a sign of commitment to quality service
A fixed amount paid for a guests daily travel expense
Ritz carlton

39. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The ensure guest room cleanliness
It is prepared and cooked at the guests' table
$2.25
$13.53

40. Which of the following is essential if employees are to effectively resolve guest problems as they occur
$13.53
The authority to make key decisions
Www.tripadvisor.com
28

41. In the lodging industry - What is the meaning of the term room mix
Laundry is processed
A fixed amount paid for a guests daily travel expense
The ratio of different room types in a hotel
At the advertised ending time

42. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
All housekeeping employees
Holiday inn
The food and beverage services offered by the hotel

43. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Chain
Eggs and breakfast meat items
A reunion held for veterans of the vietnam war
Do not clean this room now

44. What does STAR report evaluate
It is increasingly viewed by guests a a sign of commitment to quality service
A college graduation weekend occurring near a hotel
A hotels sales and marketing teams results in relation to those of other hotels
Personality type

45. Which housekeeping- related term is not used by professional hoteliers
Maid
All housekeeping employees
The buying is based upon predetermined desired inventory levels
Licensing

46. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
An outside vendor
An outside vendor
The strength of the brand name and the revenue the name will bring to the hotel
OTA

47. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
A hotels occupancy tax
The food and beverage services offered by the hotel
Incandescent bulb

48. What happens in a hotels OPL
Guest preference
OTA
Laundry is processed
Comp set

49. What is true about hotel management companies
A la carte
The strength of the brand name and the revenue the name will bring to the hotel
GDS
They generally manage hotels for a fee

50. What is the purpose of cold calling
To qualify prospects
Guest preference
Kellogg cereal
GDS