Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is essential if employees are to effectively resolve guest problems as they occur






2. Which food service activity happens first






3. What is the purpose of an MSDS






4. What is the lodging industry term for a hotel that is not part of a franchise group?






5. What is the term describing stealing of small quantities of something over a period of time






6. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






8. In regard to quality service - a gal of zero defects can






9. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






10. What is true about mislaid property






11. What is another lodging term for work-order






12. Which types of food items have labor 'built in' to their prices






13. Which group would be classified as 'leisure travelers'






14. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






15. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






16. In a housekeeping department - What is the role of inspector






17. Managers can seek out service-minded staff by hiring those job applicants who






18. What is true about an investor in a hotel






19. What do the initials PM refer to in a hotel maintenance department






20. What is a per diem






21. What does a foot candle measure






22. What is true about the cost of providing room service meals






23. What is true about a hotel room that is 'on-change'






24. What is true about abandoned property






25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






27. What is the greatest difference between full service and limited service hotels






28. When would hotel guest be charged a corkage fee






29. To whom does the sous chef in a large hotel report






30. Who usually maintains the washers and ryers placed in a hotels guests laundry






31. Which of the following best describes a 'moment of truth'






32. The best menus are those developed based upon






33. from what language does the kitchen term 'mise en place' originate






34. What is true about food served in the traditional french style

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35. Which housekeeping- related term is not used by professional hoteliers






36. What is true about second-tier management companies

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37. For Which item below would a 'replace as needed' program be best






38. Which position would be a direct report to a hotels F&B director






39. Who has the greatest influence on the overall quality of service provided within a hotel






40. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






41. What is true about hotel management companies






42. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






43. 'Terry' refers to guest room amenities that






44. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






45. What is true about the traditional russian style

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46. What is true about first tier management companies

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47. Which of the following would be considered a user-generated web site

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48. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






49. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room