Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about transient travelers
The pool area
It is increasingly viewed by guests a a sign of commitment to quality service
They are individual travelers
Upon receiving

2. What is true about abandoned property
When resolving hotel operating problems
Eggs and breakfast meat items
It has been intentionally left behind
Profits are higher with banquet sales

3. What is a normal par level in hotel laundry
20%
$2.25
A web site that allows a hotel's guests to post reviews of their previous stays
3 times the normal usage

4. For Which item below would a 'replace as needed' program be best
Daily
A college graduation weekend occurring near a hotel
Water pumps
Upon receiving

5. The best menus are those developed based upon
Waiting for guests to approach staff with specific problems
When resolving hotel operating problems
Chain
Guest preference

6. What is true about abandoned property
It has been intentionally left behind
Pilferage
Executive chef
Include bath towels - hand towels - and washclothes

7. Managers can seek out service-minded staff by hiring those job applicants who
An outside vendor
The host pays for the beverages cosumed by guests
They should be update as guest preferences change over time
Effectively answer open-ended questions about hypothetical service situations

8. Which of the following would be considered a user-generated web site

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9. A CVB is typically funded by what
$73.00
A hotels occupancy tax
It is prepared and cooked at the guests' table
OTA

10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The hotels general manager
Your ADR is higher then that of your competitors
3 times the normal usage
50%

11. Which position would be a direct report to a hotels F&B director
Banquet manager
Chain
Contribution margin
Room rates and the number of operating hotel properties will increase

12. Which types of food items have labor 'built in' to their prices
Management contract
Make or buy items
Night auditor
Emergency maintenance

13. What is true about an accrual accounting system
Incandescent bulb
The pool area
25 or fewer
It matches expenses incurred with revenues generated

14. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
To qualify prospects
Management contract
Www.tripadvisor.com

15. What is the difference between advertising and publicity
The person in charge of the hotel's maintenances department
An outside vendor
French
Publicity is free

16. What is true about the traditional russian style

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17. Which is an example of a branded breakfast item
They are individual travelers
The food and beverage services offered by the hotel
Kellogg cereal
It is vacant and not yet cleaned

18. Which professional recognition is typically granted by a governmental agency
Franchise service director
Executive chef
Licensing
$73.00

19. What is the industry term for an organization that provides travel booking services on the internet
OTA
A family on vacation
Licensing
Include bath towels - hand towels - and washclothes

20. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
The person in charge of the hotel's maintenances department
They are individual travelers
It has been intentionally left behind

21. What is true about second-tier management companies

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22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
New york
When guests bring in their own bottles of alcohol for consumption at a hotel function
Air handlers
20%

23. What is a per diem
To help keep workers safe
A fixed amount paid for a guests daily travel expense
ADR x Occupancy Rate= RevPar
Your ADR is higher then that of your competitors

24. What is another lodging industry term for a specific hotel brand name
A fixed amount paid for a guests daily travel expense
FTC
Reduced operational costs
Flag

25. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Incandescent bulb
Guest preference
It is a reception that includes the services of complimentary food and/or beverages

26. Which of the following is a demand generator
Laundry is processed
All housekeeping employees
A college graduation weekend occurring near a hotel
Merchant model

27. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
3 times the normal usage
Costs increase
Eggs and breakfast meat items
$73.00

28. A brand specific frequent guest program is an example of a...
Incandescent bulb
It is increasingly viewed by guests a a sign of commitment to quality service
Franchisors sales and marketing efforts
Include bath towels - hand towels - and washclothes

29. Who usually maintains the washers and ryers placed in a hotels guests laundry
Maid
An outside vendor
Emergency maintenance
Marketing activity

30. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Licensing
At the advertised ending time
Preventive maintenance
Costs increase

31. In regard to quality service - a gal of zero defects can
25 or fewer
Be an effective way to measure progress toward established service standards
Identifying guests needs and wants
A family on vacation

32. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
POM
To help keep workers safe
GDS
A stock issuing company that can own and operate its own hotels

33. Which of the following is the formula hoteliers use to calculate RevPar
Air handlers
ADR x Occupancy Rate= RevPar
The authority to make key decisions
$2.20

34. Which method would be least effective for determining guests' needs and wants
Personality type
Waiting for guests to approach staff with specific problems
Room rates and the number of operating hotel properties will increase
Improved overall managment of the hotel

35. Who has the greatest influence on the overall quality of service provided within a hotel
Night auditor
The hotels general manager
Executive chef
Guest preference

36. What is the greatest difference between full service and limited service hotels
Franchisor
An outside vendor
The food and beverage services offered by the hotel
They are not being supervised with a service emphasis

37. Which group would be classified as 'leisure travelers'
Effectively answer open-ended questions about hypothetical service situations
Daily
A family on vacation
The hotels general manager

38. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
$3.20
Sorting/washing/drying
When resolving hotel operating problems
AAHOA

39. Which factor has the most impact on the number of guests who will be served in a limited service hotel
A family on vacation
POM
Flag
The number of hotel rooms sold the previous night

40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Preventive maintenance
$2.25
Air handlers
Pilferage

41. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
French
BEO
Upon receiving

42. Which of the following best describes 'managers reception' in a limited service hotel
Publicity is free
Maid
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It is a reception that includes the services of complimentary food and/or beverages

43. In a housekeeping department - What is the role of inspector
The american hotel and lodging association
The ensure guest room cleanliness
Older travelers
A family on vacation

44. from what language does the kitchen term 'mise en place' originate
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They will have the same quality service expectations
French
The ensure guest room cleanliness

45. What is true about an investor in a hotel
Emergency maintenance
Room rates and the number of operating hotel properties will increase
The investor seeks a return on investment (ROI)
FOC

46. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
A la carte
They are important for all workers serving food
Pilferage

47. What is the purpose of cold calling
Line level employees
Emergency maintenance
To qualify prospects
Trains

48. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
A family on vacation
They are not being supervised with a service emphasis
They generally manage hotels for a fee
BEO

49. Which housekeeping- related term is not used by professional hoteliers
Contribution margin
They are not being supervised with a service emphasis
Profits are higher with banquet sales
Maid

50. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Daily
Opaque rate model
Sorting/washing/drying
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates