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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






2. What is a lodging industry term for hotels operating under the same brand name






3. What happens to a hotel's POM costs as a hotel ages






4. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






5. Which of the following would be considered a user-generated web site

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6. Which of the following is essential if employees are to effectively resolve guest problems as they occur






7. Which is the most important market for large convention hotels






8. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






9. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






10. What is the one reason a hotel owner might consider hiring a hotel management company






11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






12. Which of the following best describes a 'moment of truth'






13. What does Amtrak operate






14. What is true about an accrual accounting system






15. What happens to the unit price of food service items as the number of those items purchased increases






16. What is most likely to happen when many travelers want to visit and stay in an area






17. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






18. A brand specific frequent guest program is an example of a...






19. What is true about an investor in a hotel






20. What is the term used to identify those who purchase the rights to a hotels brand naem






21. What is another lodging term for work-order






22. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






23. What do the initials PM refer to in a hotel maintenance department






24. What is true about transient travelers






25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






26. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






27. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






28. What is a normal par level in hotel laundry






29. What is another lodging industry term for a specific hotel brand name






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. What is true about sanitation concerns in a limited service- hotel






32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






33. Which state is NOT among the 3 largest car rental location states






34. Which group of housekeeping employees should receive blood born pathogen training






35. What is a per diem






36. What is true about a hosted bar






37. What is true about abandoned property






38. What is true about a marketing plan

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39. Which position would be a direct report to a hotels F&B director






40. Which housekeeping- related term is not used by professional hoteliers






41. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






42. Which of the following is a demand generator






43. What is true about the cost of providing room service meals






44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






45. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






47. Approximately how many hotels are in operation in the US






48. what type of activity describes the act of placing an ad in the yellow pages?






49. What is the greatest difference between full service and limited service hotels






50. Which area would be considered public space in a hotel







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