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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. what type of activity describes a site tour






2. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. What is another lodging industry term for a specific hotel brand name






5. What is a lodging industry term for hotels operating under the same brand name






6. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






8. Which of the following is a demand generator






9. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






10. What is true about transient travelers






11. what type of activity describes the act of placing an ad in the yellow pages?






12. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






13. Which food service activity happens first






14. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






15. What is another lodging term for work-order






16. What is the one reason a hotel owner might consider hiring a hotel management company






17. A brand specific frequent guest program is an example of a...






18. What is the lodging industry term for a hotel that is not part of a franchise group?






19. What does STAR report evaluate






20. What happens to a hotel's POM costs as a hotel ages






21. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






22. Who usually maintains the washers and ryers placed in a hotels guests laundry






23. Which group of housekeeping employees should receive blood born pathogen training






24. Which group is more likely to use the services of a travel agent






25. What is true about a marketing plan

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26. In a hotel guest room - Which is a potential source of HIV






27. What is the approximate number of attendees at the average business meeting






28. What is true about sanitation concerns in a limited service- hotel






29. What is the greatest difference between full service and limited service hotels






30. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






31. Which area would be considered public space in a hotel






32. To whom does the sous chef in a large hotel report






33. What is true about a hosted bar






34. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






35. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






36. What is the type of dining in which each available menu item is sold for an individual price






37. What is true about food served in the traditional french style

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38. Which of the following is essential if employees are to effectively resolve guest problems as they occur






39. What does a foot candle measure






40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






41. which factor most influences guest perceptions about their experience at a lodging operation






42. In a housekeeping department - What is the role of inspector






43. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






44. What happens to the unit price of food service items as the number of those items purchased increases






45. Which is true about a hotels commitment to green practices






46. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






48. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






49. In regard to quality service - a gal of zero defects can






50. Each of the following events would require one or more guest rooms - which would be classified as a SMERF







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Can you answer 50 questions in 15 minutes?


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