Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In regard to quality service - a gal of zero defects can
They are not being supervised with a service emphasis
Be an effective way to measure progress toward established service standards
50000
An outside vendor

2. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
50%
A hotels sales and marketing teams results in relation to those of other hotels
Water pumps

3. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The host pays for the beverages cosumed by guests
Line level employees
Licensing
A la carte

4. What does STAR report evaluate
A stock issuing company that can own and operate its own hotels
BEO
A hotels sales and marketing teams results in relation to those of other hotels
At the advertised ending time

5. What is the greatest difference between full service and limited service hotels
Night auditor
The food and beverage services offered by the hotel
Emergency maintenance
It matches expenses incurred with revenues generated

6. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
A web site that allows a hotel's guests to post reviews of their previous stays
It influences the guests total perception of a hotel visit
Sorting/washing/drying

7. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
25 or fewer
At the advertised ending time
The elimination of insects - rodents and scavenging animals
Preventive maintenance

8. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
AAHOA
To qualify prospects
Chain

9. Approximately how many hotels are in operation in the US
50000
Their price per unit declines
$1.38
Holiday inn

10. What is the advantage of a CFL
Holiday inn
Publicity is free
Reduced operational costs
A reunion held for veterans of the vietnam war

11. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
A hotels sales and marketing teams results in relation to those of other hotels
A stock issuing company that can own and operate its own hotels
Daily

12. Which is an example of a branded breakfast item
25 or fewer
Kellogg cereal
Housekeeping
Maid

13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Www.tripadvisor.com
Daily
Package
Guest preference

14. What is true about the traditional russian style

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15. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
All housekeeping employees
The hotel's executive housekeeper in keeping with the hotel policies and procedures
FTC
A family on vacation

16. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Executive chef
Value
When guests bring in their own bottles of alcohol for consumption at a hotel function

17. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users
Preventive maintenance
BEO

18. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
The american hotel and lodging association
Management contract
Daily
Personality type

19. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Night auditor
FTC
Independent

20. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The elimination of insects - rodents and scavenging animals
The authority to make key decisions
When resolving hotel operating problems
Empowerment

21. What is the term describing stealing of small quantities of something over a period of time
Pilferage
The investor seeks a return on investment (ROI)
It is a reception that includes the services of complimentary food and/or beverages
The strength of the brand name and the revenue the name will bring to the hotel

22. What is true about hotel management companies
Sorting/washing/drying
Service
Banquet manager
They generally manage hotels for a fee

23. Which group of housekeeping employees should receive blood born pathogen training
A fixed amount paid for a guests daily travel expense
All housekeeping employees
3 times the normal usage
Value

24. Which state is NOT among the 3 largest car rental location states
The buying is based upon predetermined desired inventory levels
The number of hotel rooms sold the previous night
Function rooms
New york

25. What is the most important reason for properly maintaining trash removal areas
It is a reception that includes the services of complimentary food and/or beverages
The elimination of insects - rodents and scavenging animals
Older travelers
Routine maintenance

26. What is true about mislaid property
A la carte
250
A hotels sales and marketing teams results in relation to those of other hotels
It has been intentionally left behind

27. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Www.tripadvisor.com
It is prepared and cooked at the guests' table
The strength of the brand name and the revenue the name will bring to the hotel
ADR x Occupancy Rate= RevPar

28. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Sorting/washing/drying
GDS
Function rooms
All housekeeping employees

29. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Make or buy items
Reduced operational costs
An outside vendor

30. Which of the following is most essential to providing good service
Comp set
Identifying guests needs and wants
Upon receiving
The cost is higher than that of dining room service

31. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Costs increase
Purchases of food
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They should be update as guest preferences change over time

32. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
It is prepared and cooked at the guests' table
Franchisors sales and marketing efforts
Trains
Waste disposal costs

33. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
A fixed amount paid for a guests daily travel expense
20%
POM
FOC

34. What is a per diem
The hotels general manager
A fixed amount paid for a guests daily travel expense
The buying is based upon predetermined desired inventory levels
Trains

35. from what language does the kitchen term 'mise en place' originate
Value
French
Needles left by intravenous drug users
They generally manage hotels for a fee

36. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Housekeeping
Line level employees
Franchise service director
The authority to make key decisions

37. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Laundry is processed
It is designed to meet the hotel's sales goal
$2.25
Management contract

38. What is true about first tier management companies

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39. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The investor seeks a return on investment (ROI)
The ratio of different room types in a hotel
They operate hotels for owners but do not use the management company's name as part of the hotels name
$13.53

40. Which group is more likely to use the services of a travel agent
25 or fewer
Preventive maintenance
Older travelers
Purchases of food

41. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Illumination levels
A hotels sales and marketing teams results in relation to those of other hotels
It matches expenses incurred with revenues generated

42. Which housekeeping- related term is not used by professional hoteliers
Chain
Older travelers
Maid
Pilferage

43. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Trains
The specific brands of products served and serving hours
It has been intentionally left behind
Holiday inn

44. Which of the following best describes 'managers reception' in a limited service hotel
The host pays for the beverages cosumed by guests
It is a reception that includes the services of complimentary food and/or beverages
Identifying guests needs and wants
Package

45. What is the industry term for an organization that provides travel booking services on the internet
Air handlers
It is increasingly viewed by guests a a sign of commitment to quality service
OTA
Franchisor

46. What is true about transient travelers
3 times the normal usage
FTC
They are individual travelers
Merchant model

47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Trains
Function rooms
The pool area
Night auditor

48. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Contribution margin
Sorting/washing/drying
AAHOA
The food and beverage services offered by the hotel

49. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Include bath towels - hand towels - and washclothes
Daily
It has been intentionally left behind

50. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
It influences the guests total perception of a hotel visit
Air handlers
Chain
The hotels general manager