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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Purchases of food
50%
New york
2. What is true about the cost of providing room service meals
Personality type
GDS
The cost is higher than that of dining room service
Franchisor
3. What is a normal par level in hotel laundry
Franchise service director
3 times the normal usage
Comp set
A reunion held for veterans of the vietnam war
4. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Confirm item quantity and quality
$13.53
Waste disposal costs
The specific brands of products served and serving hours
5. What is true about second-tier management companies
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6. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Www.tripadvisor.com
Ritz carlton
POM
Profits are higher with banquet sales
7. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
The american hotel and lodging association
Waste disposal costs
Your ADR is higher then that of your competitors
Purchases of food
8. What is the approximate number of attendees at the average business meeting
Be an effective way to measure progress toward established service standards
3 times the normal usage
25 or fewer
Purchases of food
9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It is vacant and not yet cleaned
At the advertised ending time
$73.00
Franchisor
10. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
They generally manage hotels for a fee
Night auditor
BEO
The pool area
11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
By associating performance in providing guest service with employee compensation
Purchases of food
Sorting/washing/drying
Needles left by intravenous drug users
12. Which group would be classified as 'leisure travelers'
Be an effective way to measure progress toward established service standards
Sorting/washing/drying
A family on vacation
Effectively answer open-ended questions about hypothetical service situations
13. Which of the following is a demand generator
50000
They operate hotels for owners but do not use the management company's name as part of the hotels name
A college graduation weekend occurring near a hotel
Guest preference
14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Air handlers
Eggs and breakfast meat items
Franchisors sales and marketing efforts
Management contract
15. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Ritz carlton
Line level employees
250
A hotels occupancy tax
16. What is the term used to identify those who purchase the rights to a hotels brand naem
Sorting/washing/drying
Presale activity
They are individual travelers
Franchise
17. Which state is NOT among the 3 largest car rental location states
OTA
New york
The american hotel and lodging association
Night auditor
18. Which position would be a direct report to a hotels F&B director
Banquet manager
Maintenance request
Package
Contribution margin
19. Which group of housekeeping employees should receive blood born pathogen training
It influences the guests total perception of a hotel visit
All housekeeping employees
Water pumps
The hotel's executive housekeeper in keeping with the hotel policies and procedures
20. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
The elimination of insects - rodents and scavenging animals
Line level employees
Empowerment
21. Who is responsible for making the distinction between mislaid - lost and abandoned property
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22. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Needles left by intravenous drug users
Franchise
$3.20
It is a reception that includes the services of complimentary food and/or beverages
23. Who usually maintains the washers and ryers placed in a hotels guests laundry
The person in charge of the hotel's maintenances department
Depreciation
An outside vendor
A college graduation weekend occurring near a hotel
24. What is the advantage of a CFL
Pilferage
The person in charge of the hotel's maintenances department
A la carte
Reduced operational costs
25. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Line level employees
AAHOA
Profits are higher with banquet sales
Comp set
26. Which of the following would be considered a user-generated web site
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27. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Franchisors sales and marketing efforts
Www.tripadvisor.com
The strength of the brand name and the revenue the name will bring to the hotel
28. which factor most influences guest perceptions about their experience at a lodging operation
Service
Air handlers
AAHOA
GDS
29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Contribution margin
AAHOA
Publicity is free
30. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
A stock issuing company that can own and operate its own hotels
Water pumps
Executive chef
31. What is the difference between advertising and publicity
Costs increase
Publicity is free
A hotels sales and marketing teams results in relation to those of other hotels
Night auditor
32. What is true about transient travelers
Do not clean this room now
They are individual travelers
Older travelers
The person in charge of the hotel's maintenances department
33. what type of activity describes the act of placing an ad in the yellow pages?
ADR x Occupancy Rate= RevPar
A fixed amount paid for a guests daily travel expense
Marketing activity
Flag
34. Which types of food items have labor 'built in' to their prices
Independent
It has been intentionally left behind
Make or buy items
Maintenance request
35. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They operate hotels for owners but do not use the management company's name as part of the hotels name
To qualify prospects
They will have the same quality service expectations
Needles left by intravenous drug users
36. What is true about hotel management companies
ADR x Occupancy Rate= RevPar
They will have the same quality service expectations
They generally manage hotels for a fee
Waiting for guests to approach staff with specific problems
37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Publicity is free
The investor seeks a return on investment (ROI)
Attrition
$13.53
38. What is true about mislaid property
The person in charge of the hotel's maintenances department
It has been intentionally left behind
Illumination levels
They should be update as guest preferences change over time
39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
It is designed to meet the hotel's sales goal
Eggs and breakfast meat items
Your ADR is higher then that of your competitors
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
40. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Preventive maintenance
Contribution margin
A family on vacation
Routine maintenance
41. Managers can seek out service-minded staff by hiring those job applicants who
It has been intentionally left behind
Effectively answer open-ended questions about hypothetical service situations
50%
The pool area
42. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
The specific brands of products served and serving hours
Licensing
Empowerment
Personality type
43. Who usually maintains the washers and dryers placed in a hotel's guest laundry
20%
Presale activity
The american hotel and lodging association
An outside vendor
44. Which factor has the most impact on the number of guests who will be served in a limited service hotel
They will have the same quality service expectations
$2.25
The number of hotel rooms sold the previous night
It matches expenses incurred with revenues generated
45. When can a cross-functional team be an effective operatiional tool in a hotel
Empowerment
When resolving hotel operating problems
Depreciation
Www.tripadvisor.com
46. What is true about first tier management companies
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47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
It is designed to meet the hotel's sales goal
Marketing activity
ADR x Occupancy Rate= RevPar
Do not clean this room now
48. What is a REIT
A stock issuing company that can own and operate its own hotels
Presale activity
It is prepared and cooked at the guests' table
Pilferage
49. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Confirm item quantity and quality
It matches expenses incurred with revenues generated
50%
Presale activity
50. What is another lodging industry term for a specific hotel brand name
Flag
Function rooms
When resolving hotel operating problems
The buying is based upon predetermined desired inventory levels