Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the approximate number of attendees at the average business meeting
Effectively answer open-ended questions about hypothetical service situations
Reduced operational costs
25 or fewer
By associating performance in providing guest service with employee compensation

2. Approximately how many hotels are in operation in the US
50000
Waste disposal costs
A hotels occupancy tax
Laundry is processed

3. In regard to quality service - a gal of zero defects can
Preventive maintenance
Eggs and breakfast meat items
Be an effective way to measure progress toward established service standards
To help keep workers safe

4. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Profits are higher with banquet sales
A college graduation weekend occurring near a hotel
$2.25
Executive chef

5. Managers can seek out service-minded staff by hiring those job applicants who
Preventive maintenance
The authority to make key decisions
Www.tripadvisor.com
Effectively answer open-ended questions about hypothetical service situations

6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
The person in charge of the hotel's maintenances department
Costs increase
Maintenance request

7. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
$2.20
The host pays for the beverages cosumed by guests
$1.38
BEO

8. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
They are not being supervised with a service emphasis
Emergency maintenance
$2.25

9. What is true about food served in the traditional french style

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10. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Be an effective way to measure progress toward established service standards
The number of hotel rooms sold the previous night
Value
Their price per unit declines

11. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
The host pays for the beverages cosumed by guests
The number of hotel rooms sold the previous night
It matches expenses incurred with revenues generated

12. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Older travelers
Depreciation
Trains

13. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
It is vacant and not yet cleaned
Ritz carlton
Their price per unit declines

14. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
2-4% gross revenue
They operate hotels for owners using the management company's trade name as the hotels brand
Daily

15. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
The strength of the brand name and the revenue the name will bring to the hotel
Upon receiving
GDS
By associating performance in providing guest service with employee compensation

16. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Ritz carlton
Function rooms
$1.38
Pilferage

17. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
It is increasingly viewed by guests a a sign of commitment to quality service
It influences the guests total perception of a hotel visit
Merchant model

18. What is true about transient travelers
They are individual travelers
50%
Opaque rate model
It influences the guests total perception of a hotel visit

19. What is true about a hotel room that is 'on-change'
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Presale activity
$1.38
It is vacant and not yet cleaned

20. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
It has been intentionally left behind
Improved overall managment of the hotel
$13.53
At the advertised ending time

21. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The person in charge of the hotel's maintenances department
Do not clean this room now
Waste disposal costs
Older travelers

22. Which is true about a hotels commitment to green practices
Management contract
The buying is based upon predetermined desired inventory levels
They are important for all workers serving food
It is increasingly viewed by guests a a sign of commitment to quality service

23. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Opaque rate model
Include bath towels - hand towels - and washclothes
Waiting for guests to approach staff with specific problems

24. Which types of food items have labor 'built in' to their prices
The authority to make key decisions
It is prepared and cooked at the guests' table
Laundry is processed
Make or buy items

25. Who usually maintains the washers and ryers placed in a hotels guests laundry
Package
An outside vendor
French
Merchant model

26. Which of the following is most essential to providing good service
The number of hotel rooms sold the previous night
Identifying guests needs and wants
A reunion held for veterans of the vietnam war
A hotels sales and marketing teams results in relation to those of other hotels

27. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
$2.20
Management contract
The hotel's executive housekeeper in keeping with the hotel policies and procedures

28. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Waiting for guests to approach staff with specific problems
They operate hotels for owners but do not use the management company's name as part of the hotels name
A college graduation weekend occurring near a hotel

29. what type of activity describes a site tour
Publicity is free
Presale activity
New york
POM

30. Who has the greatest influence on the overall quality of service provided within a hotel
Night auditor
The hotels general manager
By associating performance in providing guest service with employee compensation
Attrition

31. What do the initials PM refer to in a hotel maintenance department
Waiting for guests to approach staff with specific problems
Kellogg cereal
Preventive maintenance
The specific brands of products served and serving hours

32. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Deep cleaning
Kellogg cereal
50%
Preventive maintenance

33. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Merchant model
An outside vendor
A family on vacation
By associating performance in providing guest service with employee compensation

34. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Trains
Deep cleaning
They operate hotels for owners using the management company's trade name as the hotels brand
POM

35. Which of the following represents the correct order of procedures used in cleaning linens and terry products
$3.20
20%
BEO
Sorting/washing/drying

36. What is the difference between advertising and publicity
It is a reception that includes the services of complimentary food and/or beverages
It is prepared and cooked at the guests' table
Publicity is free
Preventive maintenance

37. Which of the following is NOT a demographic factor of a guest
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Guest preference
The strength of the brand name and the revenue the name will bring to the hotel
Personality type

38. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The investor seeks a return on investment (ROI)
The ratio of different room types in a hotel
Waste disposal costs
The number of hotel rooms sold the previous night

39. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Room rates and the number of operating hotel properties will increase
Franchise
The hotel's executive housekeeper in keeping with the hotel policies and procedures
2-4% gross revenue

40. What is true about abandoned property
Waiting for guests to approach staff with specific problems
It has been intentionally left behind
$3.20
3 times the normal usage

41. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
BEO
Room rates and the number of operating hotel properties will increase
20%
Incandescent bulb

42. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Air handlers
Routine maintenance
When guests bring in their own bottles of alcohol for consumption at a hotel function
A web site that allows a hotel's guests to post reviews of their previous stays

43. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
$2.20
Guest preference
They operate hotels for owners using the management company's trade name as the hotels brand

44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
3 times the normal usage
The cost is higher than that of dining room service
The strength of the brand name and the revenue the name will bring to the hotel
The authority to make key decisions

45. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Include bath towels - hand towels - and washclothes
$2.20
Empowerment
Depreciation

46. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
ADR x Occupancy Rate= RevPar
They will have the same quality service expectations
Franchise service director
Profits are higher with banquet sales

47. What is another lodging industry term for a specific hotel brand name
French
Flag
Deep cleaning
Publicity is free

48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Improved overall managment of the hotel
Chain
$3.20
$2.20

49. What is the lodging industry term for a hotel that is not part of a franchise group?
The strength of the brand name and the revenue the name will bring to the hotel
A hotels sales and marketing teams results in relation to those of other hotels
Preventive maintenance
Independent

50. What happens to the unit price of food service items as the number of those items purchased increases
Laundry is processed
Reduced operational costs
Franchise
Their price per unit declines