Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Deep cleaning
Package
It matches expenses incurred with revenues generated
$3.20

2. When can a cross-functional team be an effective operatiional tool in a hotel
Franchisors sales and marketing efforts
When resolving hotel operating problems
Line level employees
A hotels sales and marketing teams results in relation to those of other hotels

3. what type of activity describes a site tour
3 times the normal usage
Presale activity
Group market
Include bath towels - hand towels - and washclothes

4. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The elimination of insects - rodents and scavenging animals
FTC
AAHOA
28

5. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Their price per unit declines
Do not clean this room now
Pilferage
The number of hotel rooms sold the previous night

6. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
BEO
Licensing
Needles left by intravenous drug users

7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The american hotel and lodging association
50%
2-4% gross revenue
Their price per unit declines

8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Waiting for guests to approach staff with specific problems
FOC
Value
Trains

9. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Personality type
Franchisors sales and marketing efforts
Water pumps

10. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
The specific brands of products served and serving hours
Depreciation
Do not clean this room now
Older travelers

11. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
A la carte
POM
It is increasingly viewed by guests a a sign of commitment to quality service
Service

12. Which food service activity happens first
Confirm item quantity and quality
Waste disposal costs
All housekeeping employees
Routine maintenance

13. Which of the following is NOT a demographic factor of a guest
BEO
Personality type
A hotels sales and marketing teams results in relation to those of other hotels
Do not clean this room now

14. What is the one reason a hotel owner might consider hiring a hotel management company
At the advertised ending time
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Make or buy items
Improved overall managment of the hotel

15. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Package
Costs increase
A reunion held for veterans of the vietnam war

16. What is the type of dining in which each available menu item is sold for an individual price
Comp set
Purchases of food
Make or buy items
A la carte

17. What is true about abandoned property
It has been intentionally left behind
Water pumps
Publicity is free
$3.20

18. What is a lodging industry term for hotels operating under the same brand name
Your ADR is higher then that of your competitors
Marketing activity
Chain
GDS

19. What is true about the cost of providing room service meals
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They are individual travelers
The cost is higher than that of dining room service
Personality type

20. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Identifying guests needs and wants
Routine maintenance
They are individual travelers

21. What does a foot candle measure
$2.25
BEO
They generally manage hotels for a fee
Illumination levels

22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
$3.20
Independent
The specific brands of products served and serving hours
It has been intentionally left behind

23. What is the term used to identify those who purchase the rights to a hotels brand naem
By associating performance in providing guest service with employee compensation
Illumination levels
Upon receiving
Franchise

24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The person in charge of the hotel's maintenances department
They are individual travelers
BEO
Function rooms

25. Which is true about a hotels commitment to green practices
Presale activity
It is increasingly viewed by guests a a sign of commitment to quality service
It has been intentionally left behind
An outside vendor

26. What does Amtrak operate
Air handlers
FOC
Licensing
Trains

27. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Group market
Www.tripadvisor.com
Guest preference

28. Which is an example of a branded breakfast item
A reunion held for veterans of the vietnam war
Preventive maintenance
A web site that allows a hotel's guests to post reviews of their previous stays
Kellogg cereal

29. What happens to a hotel's POM costs as a hotel ages
It is a reception that includes the services of complimentary food and/or beverages
It influences the guests total perception of a hotel visit
Costs increase
The investor seeks a return on investment (ROI)

30. What is true about an accrual accounting system
At the advertised ending time
It matches expenses incurred with revenues generated
3 times the normal usage
It is increasingly viewed by guests a a sign of commitment to quality service

31. What happens in a hotels OPL
FOC
It is a reception that includes the services of complimentary food and/or beverages
New york
Laundry is processed

32. What is true about the traditional russian style

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33. What is another lodging term for work-order
It is increasingly viewed by guests a a sign of commitment to quality service
Maintenance request
It influences the guests total perception of a hotel visit
Daily

34. Which types of food items have labor 'built in' to their prices
Profits are higher with banquet sales
Make or buy items
Improved overall managment of the hotel
Costs increase

35. Which professional recognition is typically granted by a governmental agency
Include bath towels - hand towels - and washclothes
Licensing
The ensure guest room cleanliness
Marketing activity

36. What is a per diem
A hotels occupancy tax
Maid
A fixed amount paid for a guests daily travel expense
$1.38

37. Who is responsible for making the distinction between mislaid - lost and abandoned property

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38. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
They are important for all workers serving food
Emergency maintenance
It matches expenses incurred with revenues generated
Guest preference

39. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
$3.20
Marketing activity
A family on vacation
Value

40. When would hotel guest be charged a corkage fee
$2.20
When guests bring in their own bottles of alcohol for consumption at a hotel function
Waiting for guests to approach staff with specific problems
They generally manage hotels for a fee

41. In a hotel guest room - Which is a potential source of HIV
Laundry is processed
They are important for all workers serving food
Needles left by intravenous drug users
Kellogg cereal

42. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Comp set
250
Opaque rate model

43. What is true about hotel management companies
Group market
They generally manage hotels for a fee
They are not being supervised with a service emphasis
The specific brands of products served and serving hours

44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Waiting for guests to approach staff with specific problems
Eggs and breakfast meat items
Maid
When guests bring in their own bottles of alcohol for consumption at a hotel function

45. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Attrition
The strength of the brand name and the revenue the name will bring to the hotel
Maid

46. Which group is more likely to use the services of a travel agent
The elimination of insects - rodents and scavenging animals
Older travelers
250
Www.tripadvisor.com

47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Independent
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Night auditor
A hotels occupancy tax

48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Flag
To qualify prospects
28
It is vacant and not yet cleaned

49. In the lodging industry - What is the meaning of the term room mix
They generally manage hotels for a fee
$2.25
The ratio of different room types in a hotel
OTA

50. What is the lodging industry term for a hotel that is not part of a franchise group?
It is vacant and not yet cleaned
Independent
Publicity is free
Licensing