Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is most essential to providing good service






2. What is true about abandoned property






3. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






4. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






5. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






6. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






7. Who has the greatest influence on the overall quality of service provided within a hotel






8. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






9. What is a lodging industry term for hotels operating under the same brand name






10. Which is true about a hotels commitment to green practices






11. from what language does the kitchen term 'mise en place' originate






12. What is true about sanitation concerns in a limited service- hotel






13. What is the most important reason for properly maintaining trash removal areas






14. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






15. The best menus are those developed based upon






16. What does a foot candle measure






17. What is the advantage of a CFL






18. Which brand is generally recognized as the first hotel chain






19. A brand specific frequent guest program is an example of a...






20. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






21. What is the industry term for an organization that provides travel booking services on the internet






22. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






23. What is the type of dining in which each available menu item is sold for an individual price






24. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






25. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






26. Which of the following best describes a 'moment of truth'






27. What is the term used to identify those who sell the rights to use a hotels brand name






28. Which housekeeping- related term is not used by professional hoteliers






29. Which is an example of a branded breakfast item






30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






31. Who usually maintains the washers and ryers placed in a hotels guests laundry






32. Which food service activity happens first






33. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






34. Which factor has the most impact on the number of guests who will be served in a limited service hotel






35. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






36. What is true about a marketing plan

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37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






38. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






39. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






40. Which of the following is NOT a demographic factor of a guest






41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






42. What is true about the cost of providing room service meals






43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






45. What is true about second-tier management companies

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46. What is true about a hotel room that is 'on-change'






47. What should happen to service procedures after they have been implemented in a hotel






48. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






49. Which professional recognition is typically granted by a governmental agency






50. When can a cross-functional team be an effective operatiional tool in a hotel