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Test your basic knowledge |
Lodging Operations 101
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
A fixed amount paid for a guests daily travel expense
Franchisor
It has been intentionally left behind
2. What is the lodging industry term for a hotel that is not part of a franchise group?
Water pumps
Independent
$1.38
Contribution margin
3. What is a per diem
They will have the same quality service expectations
Deep cleaning
Personality type
A fixed amount paid for a guests daily travel expense
4. What is true about the cost of providing room service meals
Line level employees
The cost is higher than that of dining room service
Identifying guests needs and wants
It has been intentionally left behind
5. Which group of housekeeping employees should receive blood born pathogen training
The american hotel and lodging association
It is a reception that includes the services of complimentary food and/or beverages
All housekeeping employees
Www.tripadvisor.com
6. A CVB is typically funded by what
Do not clean this room now
Preventive maintenance
The host pays for the beverages cosumed by guests
A hotels occupancy tax
7. What do the initials PM refer to in a hotel maintenance department
ADR x Occupancy Rate= RevPar
Executive chef
Preventive maintenance
It has been intentionally left behind
8. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Incandescent bulb
They are individual travelers
It has been intentionally left behind
9. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
A fixed amount paid for a guests daily travel expense
50%
Service
$2.20
10. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Package
$3.20
POM
Function rooms
11. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
New york
FTC
Franchisor
At the advertised ending time
12. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Independent
AAHOA
The authority to make key decisions
Depreciation
13. what type of activity describes a site tour
French
Function rooms
It is a reception that includes the services of complimentary food and/or beverages
Presale activity
14. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Deep cleaning
Pilferage
The pool area
Your ADR is higher then that of your competitors
15. Which is the most important market for large convention hotels
Group market
The strength of the brand name and the revenue the name will bring to the hotel
A stock issuing company that can own and operate its own hotels
The cost is higher than that of dining room service
16. What is true about food served in the traditional french style
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17. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
OTA
By associating performance in providing guest service with employee compensation
Comp set
The strength of the brand name and the revenue the name will bring to the hotel
18. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
The ensure guest room cleanliness
Do not clean this room now
They are not being supervised with a service emphasis
19. Which of the following is most essential to providing good service
It matches expenses incurred with revenues generated
Effectively answer open-ended questions about hypothetical service situations
Identifying guests needs and wants
$13.53
20. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The buying is based upon predetermined desired inventory levels
Attrition
It is prepared and cooked at the guests' table
Eggs and breakfast meat items
21. Which housekeeping- related term is not used by professional hoteliers
Contribution margin
Licensing
Maid
New york
22. from what language does the kitchen term 'mise en place' originate
French
GDS
The pool area
The cost is higher than that of dining room service
23. What happens to the unit price of food service items as the number of those items purchased increases
250
Their price per unit declines
Water pumps
They will have the same quality service expectations
24. What is another lodging industry term for a specific hotel brand name
Flag
Waiting for guests to approach staff with specific problems
Preventive maintenance
The authority to make key decisions
25. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Laundry is processed
Licensing
They operate hotels for owners using the management company's trade name as the hotels brand
Preventive maintenance
26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
The ratio of different room types in a hotel
$13.53
Licensing
27. What is a normal par level in hotel laundry
GDS
They generally manage hotels for a fee
The hotels general manager
3 times the normal usage
28. What happens to a hotel's POM costs as a hotel ages
A family on vacation
Costs increase
They will have the same quality service expectations
3 times the normal usage
29. Which professional recognition is typically granted by a governmental agency
A family on vacation
Identifying guests needs and wants
To qualify prospects
Licensing
30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
BEO
Their price per unit declines
AAHOA
31. Which of the following best describes 'managers reception' in a limited service hotel
Independent
POM
It is a reception that includes the services of complimentary food and/or beverages
Make or buy items
32. The best menus are those developed based upon
The person in charge of the hotel's maintenances department
AAHOA
Guest preference
New york
33. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Be an effective way to measure progress toward established service standards
Air handlers
The specific brands of products served and serving hours
34. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
$73.00
By associating performance in providing guest service with employee compensation
Kellogg cereal
35. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Banquet manager
Service
They generally manage hotels for a fee
36. Managers can seek out service-minded staff by hiring those job applicants who
Needles left by intravenous drug users
Effectively answer open-ended questions about hypothetical service situations
Maid
Independent
37. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
20%
50000
Marketing activity
38. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
It has been intentionally left behind
POM
Contribution margin
They are individual travelers
39. Which of the following would be considered a user-generated web site
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40. How can guest service best be integrated with employee reward systems
Your ADR is higher then that of your competitors
AAHOA
It is a reception that includes the services of complimentary food and/or beverages
By associating performance in providing guest service with employee compensation
41. Approximately how many hotels are in operation in the US
The food and beverage services offered by the hotel
50000
250
The specific brands of products served and serving hours
42. In a housekeeping department - What is the role of inspector
Make or buy items
The ensure guest room cleanliness
An outside vendor
Merchant model
43. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
ADR x Occupancy Rate= RevPar
They will have the same quality service expectations
The american hotel and lodging association
44. What is true about mislaid property
They will have the same quality service expectations
Management contract
It has been intentionally left behind
Service
45. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Marketing activity
$1.38
The food and beverage services offered by the hotel
46. Which group of employees will most often initiate the largest number of work orders
Franchisor
Daily
The ratio of different room types in a hotel
Housekeeping
47. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Franchise service director
An outside vendor
20%
Their price per unit declines
48. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
FOC
It has been intentionally left behind
Daily
49. What is the purpose of cold calling
Make or buy items
A college graduation weekend occurring near a hotel
To qualify prospects
It is vacant and not yet cleaned
50. What is the one reason a hotel owner might consider hiring a hotel management company
Marketing activity
Confirm item quantity and quality
A web site that allows a hotel's guests to post reviews of their previous stays
Improved overall managment of the hotel
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