Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
To qualify prospects
FTC
Franchise service director
A hotels occupancy tax

2. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
To qualify prospects
They operate hotels for owners using the management company's trade name as the hotels brand
AAHOA
An outside vendor

3. Who usually maintains the washers and ryers placed in a hotels guests laundry
Line level employees
Banquet manager
A hotels occupancy tax
An outside vendor

4. What is the approximate number of attendees at the average business meeting
Franchise service director
The number of hotel rooms sold the previous night
25 or fewer
It is prepared and cooked at the guests' table

5. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
FOC
It has been intentionally left behind
The strength of the brand name and the revenue the name will bring to the hotel
$3.20

6. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
It is vacant and not yet cleaned
French
Illumination levels

7. What is true about mislaid property
Www.tripadvisor.com
It has been intentionally left behind
Licensing
Improved overall managment of the hotel

8. Which professional recognition is typically granted by a governmental agency
They will have the same quality service expectations
Licensing
Package
Waiting for guests to approach staff with specific problems

9. Which area would be considered public space in a hotel
Empowerment
Be an effective way to measure progress toward established service standards
Your ADR is higher then that of your competitors
The pool area

10. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Emergency maintenance
When resolving hotel operating problems
50%
28

11. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
50%
$73.00
Ritz carlton

12. What is true about abandoned property
It has been intentionally left behind
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is prepared and cooked at the guests' table
It influences the guests total perception of a hotel visit

13. What does a foot candle measure
Illumination levels
Costs increase
The host pays for the beverages cosumed by guests
Flag

14. Approximately how many hotels are in operation in the US
A college graduation weekend occurring near a hotel
Waste disposal costs
50000
Profits are higher with banquet sales

15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
New york
It influences the guests total perception of a hotel visit
$2.20

16. What is true about an investor in a hotel
Room rates and the number of operating hotel properties will increase
Opaque rate model
The investor seeks a return on investment (ROI)
They will have the same quality service expectations

17. What is the term describing stealing of small quantities of something over a period of time
Franchise service director
2-4% gross revenue
Pilferage
Housekeeping

18. Who is responsible for making the distinction between mislaid - lost and abandoned property

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19. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Your ADR is higher then that of your competitors
Do not clean this room now
The specific brands of products served and serving hours

20. Which of the following is the formula hoteliers use to calculate RevPar
GDS
ADR x Occupancy Rate= RevPar
Eggs and breakfast meat items
Needles left by intravenous drug users

21. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Their price per unit declines
Profits are higher with banquet sales
Franchisors sales and marketing efforts

22. which factor most influences guest perceptions about their experience at a lodging operation
Daily
Service
The host pays for the beverages cosumed by guests
Www.tripadvisor.com

23. Which group would be classified as 'leisure travelers'
A family on vacation
They will have the same quality service expectations
French
Value

24. Which of the following is most essential to providing good service
Www.tripadvisor.com
Group market
Attrition
Identifying guests needs and wants

25. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Illumination levels
Laundry is processed
Www.tripadvisor.com
Attrition

26. What is most likely to happen when many travelers want to visit and stay in an area
20%
A stock issuing company that can own and operate its own hotels
Room rates and the number of operating hotel properties will increase
Franchisor

27. Which is an example of a consumer-generated content web site?
Value
Www.tripadvisor.com
Package
Pilferage

28. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Maid
$13.53
They operate hotels for owners using the management company's trade name as the hotels brand
2-4% gross revenue

29. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Housekeeping
A college graduation weekend occurring near a hotel
To qualify prospects
They will have the same quality service expectations

30. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Chain
The investor seeks a return on investment (ROI)
Depreciation
A hotels occupancy tax

31. What is the purpose of an MSDS
A hotels occupancy tax
Be an effective way to measure progress toward established service standards
A college graduation weekend occurring near a hotel
To help keep workers safe

32. What does Amtrak operate
Trains
The pool area
It has been intentionally left behind
Presale activity

33. What is true about the cost of providing room service meals
French
Marketing activity
The cost is higher than that of dining room service
All housekeeping employees

34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Guest preference
At the advertised ending time
250
Profits are higher with banquet sales

35. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Function rooms
$2.25
Purchases of food
It has been intentionally left behind

36. Which group of employees will most often initiate the largest number of work orders
The ratio of different room types in a hotel
Make or buy items
They operate hotels for owners but do not use the management company's name as part of the hotels name
Housekeeping

37. What happens to a hotel's POM costs as a hotel ages
When resolving hotel operating problems
Costs increase
New york
A college graduation weekend occurring near a hotel

38. What is true about a marketing plan

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39. Which housekeeping- related term is not used by professional hoteliers
A stock issuing company that can own and operate its own hotels
Depreciation
The pool area
Maid

40. What is true about transient travelers
They are not being supervised with a service emphasis
$73.00
They are individual travelers
Older travelers

41. What happens to the unit price of food service items as the number of those items purchased increases
Depreciation
BEO
Their price per unit declines
New york

42. In regard to quality service - a gal of zero defects can
Confirm item quantity and quality
Chain
Your ADR is higher then that of your competitors
Be an effective way to measure progress toward established service standards

43. Which is an example of a branded breakfast item
Kellogg cereal
Group market
Include bath towels - hand towels - and washclothes
AAHOA

44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
A stock issuing company that can own and operate its own hotels
$1.38
It is prepared and cooked at the guests' table
Incandescent bulb

45. What do the initials PM refer to in a hotel maintenance department
GDS
Package
Group market
Preventive maintenance

46. Which group is more likely to use the services of a travel agent
Older travelers
Laundry is processed
An outside vendor
By associating performance in providing guest service with employee compensation

47. When can a cross-functional team be an effective operatiional tool in a hotel
The buying is based upon predetermined desired inventory levels
When resolving hotel operating problems
OTA
Laundry is processed

48. How can guest service best be integrated with employee reward systems
Make or buy items
By associating performance in providing guest service with employee compensation
Their price per unit declines
Air handlers

49. What is the term used to identify those who purchase the rights to a hotels brand naem
Include bath towels - hand towels - and washclothes
250
Publicity is free
Franchise

50. What is the difference between advertising and publicity
Publicity is free
25 or fewer
Maintenance request
Reduced operational costs