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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Water pumps
It is designed to meet the hotel's sales goal
25 or fewer
2. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A college graduation weekend occurring near a hotel
ADR x Occupancy Rate= RevPar
Purchases of food
Value
3. What is a normal par level in hotel laundry
Reduced operational costs
FOC
They should be update as guest preferences change over time
3 times the normal usage
4. Which of the following is a demand generator
It has been intentionally left behind
A college graduation weekend occurring near a hotel
Improved overall managment of the hotel
It influences the guests total perception of a hotel visit
5. Which is an example of a branded breakfast item
By associating performance in providing guest service with employee compensation
Kellogg cereal
Waste disposal costs
Group market
6. What is true about a hotel room that is 'on-change'
Preventive maintenance
Maintenance request
Upon receiving
It is vacant and not yet cleaned
7. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
$2.25
The authority to make key decisions
Air handlers
Water pumps
8. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
The elimination of insects - rodents and scavenging animals
They are important for all workers serving food
Upon receiving
9. What is true about abandoned property
It has been intentionally left behind
Franchise service director
Line level employees
Presale activity
10. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
ADR x Occupancy Rate= RevPar
Franchise service director
Pilferage
Empowerment
11. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
AAHOA
They should be update as guest preferences change over time
A reunion held for veterans of the vietnam war
It is increasingly viewed by guests a a sign of commitment to quality service
12. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
New york
Water pumps
Profits are higher with banquet sales
It has been intentionally left behind
13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Marketing activity
Air handlers
Eggs and breakfast meat items
Include bath towels - hand towels - and washclothes
14. Which of the following best describes a 'moment of truth'
The cost is higher than that of dining room service
Package
$2.25
It influences the guests total perception of a hotel visit
15. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
Profits are higher with banquet sales
Empowerment
Franchisor
16. Which professional recognition is typically granted by a governmental agency
Licensing
Flag
The ratio of different room types in a hotel
Include bath towels - hand towels - and washclothes
17. How can guest service best be integrated with employee reward systems
Banquet manager
Marketing activity
Preventive maintenance
By associating performance in providing guest service with employee compensation
18. What is the difference between advertising and publicity
$73.00
Publicity is free
Sorting/washing/drying
A reunion held for veterans of the vietnam war
19. What is the greatest difference between full service and limited service hotels
The ensure guest room cleanliness
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Depreciation
The food and beverage services offered by the hotel
20. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
It has been intentionally left behind
2-4% gross revenue
Maintenance request
The person in charge of the hotel's maintenances department
21. In the lodging industry - What is the meaning of the term room mix
A hotels occupancy tax
The ratio of different room types in a hotel
Incandescent bulb
It is increasingly viewed by guests a a sign of commitment to quality service
22. Which group is more likely to use the services of a travel agent
FTC
Older travelers
Depreciation
The food and beverage services offered by the hotel
23. What is true about the cost of providing room service meals
Waiting for guests to approach staff with specific problems
A fixed amount paid for a guests daily travel expense
The cost is higher than that of dining room service
When guests bring in their own bottles of alcohol for consumption at a hotel function
24. A brand specific frequent guest program is an example of a...
A la carte
Include bath towels - hand towels - and washclothes
Depreciation
Franchisors sales and marketing efforts
25. What do the initials PM refer to in a hotel maintenance department
Upon receiving
Be an effective way to measure progress toward established service standards
A college graduation weekend occurring near a hotel
Preventive maintenance
26. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Www.tripadvisor.com
Routine maintenance
Night auditor
$73.00
27. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
$2.25
Contribution margin
BEO
FTC
28. what type of activity describes a site tour
The authority to make key decisions
The ratio of different room types in a hotel
$2.25
Presale activity
29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Incandescent bulb
$2.25
Executive chef
30. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
A la carte
$2.25
$1.38
Licensing
31. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Improved overall managment of the hotel
The number of hotel rooms sold the previous night
When resolving hotel operating problems
Kellogg cereal
32. What is another lodging term for work-order
Www.tripadvisor.com
It is vacant and not yet cleaned
Reduced operational costs
Maintenance request
33. What does a foot candle measure
A hotels occupancy tax
Value
The ratio of different room types in a hotel
Illumination levels
34. Which group of employees will most often initiate the largest number of work orders
Your ADR is higher then that of your competitors
At the advertised ending time
Housekeeping
It has been intentionally left behind
35. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Banquet manager
Ritz carlton
The buying is based upon predetermined desired inventory levels
36. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
It is vacant and not yet cleaned
Needles left by intravenous drug users
Trains
37. What is the purpose of an MSDS
Your ADR is higher then that of your competitors
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe
Trains
38. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
25 or fewer
A reunion held for veterans of the vietnam war
Holiday inn
39. Which housekeeping- related term is not used by professional hoteliers
Water pumps
They operate hotels for owners but do not use the management company's name as part of the hotels name
Service
Maid
40. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Waiting for guests to approach staff with specific problems
It is increasingly viewed by guests a a sign of commitment to quality service
Sorting/washing/drying
50000
41. Which is true about a hotels commitment to green practices
Illumination levels
Banquet manager
To help keep workers safe
It is increasingly viewed by guests a a sign of commitment to quality service
42. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
They are important for all workers serving food
The host pays for the beverages cosumed by guests
When resolving hotel operating problems
43. What is true about a hosted bar
The host pays for the beverages cosumed by guests
The hotels general manager
Opaque rate model
Older travelers
44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
GDS
A college graduation weekend occurring near a hotel
Value
45. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The specific brands of products served and serving hours
Line level employees
Flag
It is prepared and cooked at the guests' table
46. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Attrition
Management contract
A la carte
Deep cleaning
47. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Banquet manager
All housekeeping employees
Attrition
Waste disposal costs
48. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
25 or fewer
Daily
The number of hotel rooms sold the previous night
Do not clean this room now
49. Which of the following is the formula hoteliers use to calculate RevPar
New york
Function rooms
Holiday inn
ADR x Occupancy Rate= RevPar
50. Which of the following is most essential to providing good service
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Identifying guests needs and wants
AAHOA
POM