Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Management contract
Maid
Package
Value

2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Trains
They are important for all workers serving food
It has been intentionally left behind

3. What is true about transient travelers
It influences the guests total perception of a hotel visit
They are individual travelers
Contribution margin
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

4. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
The strength of the brand name and the revenue the name will bring to the hotel
20%
Air handlers

5. Which group is more likely to use the services of a travel agent
Opaque rate model
$73.00
Older travelers
Ritz carlton

6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
$2.25
25 or fewer
Do not clean this room now
50000

7. What is true about a hosted bar
Emergency maintenance
A hotels sales and marketing teams results in relation to those of other hotels
The host pays for the beverages cosumed by guests
Be an effective way to measure progress toward established service standards

8. Which food service activity happens first
Presale activity
Package
Confirm item quantity and quality
Laundry is processed

9. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Costs increase
Banquet manager
Confirm item quantity and quality

10. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Maid
The specific brands of products served and serving hours
The american hotel and lodging association
An outside vendor

11. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
They operate hotels for owners using the management company's trade name as the hotels brand
Identifying guests needs and wants
Eggs and breakfast meat items
A family on vacation

12. What is true about mislaid property
Executive chef
It has been intentionally left behind
Housekeeping
Holiday inn

13. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Comp set
A reunion held for veterans of the vietnam war
$73.00
Illumination levels

14. What is the most important reason for properly maintaining trash removal areas
It has been intentionally left behind
The elimination of insects - rodents and scavenging animals
Management contract
The person in charge of the hotel's maintenances department

15. What happens in a hotels OPL
The food and beverage services offered by the hotel
A hotels sales and marketing teams results in relation to those of other hotels
Laundry is processed
A la carte

16. What is true about a hotel room that is 'on-change'
The hotels general manager
It is vacant and not yet cleaned
ADR x Occupancy Rate= RevPar
Www.tripadvisor.com

17. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The hotels general manager
The ensure guest room cleanliness
Ritz carlton
250

18. What should happen to service procedures after they have been implemented in a hotel
Maintenance request
They should be update as guest preferences change over time
$73.00
The strength of the brand name and the revenue the name will bring to the hotel

19. For food service buyers when does the ownership exchange of products the have purchased actually take place
$1.38
Sorting/washing/drying
Upon receiving
A hotels sales and marketing teams results in relation to those of other hotels

20. What is a normal par level in hotel laundry
3 times the normal usage
Trains
Emergency maintenance
When guests bring in their own bottles of alcohol for consumption at a hotel function

21. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It has been intentionally left behind
At the advertised ending time
Sorting/washing/drying
Preventive maintenance

22. What is the industry term for an organization that provides travel booking services on the internet
Independent
A stock issuing company that can own and operate its own hotels
Flag
OTA

23. Which area would be considered public space in a hotel
Pilferage
The number of hotel rooms sold the previous night
The pool area
They are not being supervised with a service emphasis

24. What is true about hotel management companies
They generally manage hotels for a fee
Service
It has been intentionally left behind
Flag

25. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Include bath towels - hand towels - and washclothes
They are not being supervised with a service emphasis
A fixed amount paid for a guests daily travel expense
Holiday inn

26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
They generally manage hotels for a fee
$1.38
They are not being supervised with a service emphasis
Franchise

27. from what language does the kitchen term 'mise en place' originate
A hotels sales and marketing teams results in relation to those of other hotels
French
$73.00
Kellogg cereal

28. What best describes a hotels chief engineer

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29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
AAHOA
Night auditor
It is increasingly viewed by guests a a sign of commitment to quality service
All housekeeping employees

30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Costs increase
Identifying guests needs and wants
Value

31. Which types of food items have labor 'built in' to their prices
Presale activity
A la carte
Make or buy items
Opaque rate model

32. What is the purpose of cold calling
It is increasingly viewed by guests a a sign of commitment to quality service
Preventive maintenance
To qualify prospects
It matches expenses incurred with revenues generated

33. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Upon receiving
Include bath towels - hand towels - and washclothes
Group market
Attrition

34. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Marketing activity
Costs increase
They should be update as guest preferences change over time
GDS

35. Which professional recognition is typically granted by a governmental agency
Upon receiving
An outside vendor
Licensing
Night auditor

36. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
They will have the same quality service expectations
The strength of the brand name and the revenue the name will bring to the hotel
Franchisors sales and marketing efforts
Licensing

37. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Empowerment
Publicity is free
Opaque rate model
Franchise service director

38. What does a foot candle measure
Chain
Trains
Illumination levels
Needles left by intravenous drug users

39. What is the term describing stealing of small quantities of something over a period of time
It influences the guests total perception of a hotel visit
A fixed amount paid for a guests daily travel expense
They operate hotels for owners using the management company's trade name as the hotels brand
Pilferage

40. What is true about abandoned property
It has been intentionally left behind
They are individual travelers
They should be update as guest preferences change over time
Purchases of food

41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
They are not being supervised with a service emphasis
It has been intentionally left behind
A la carte

42. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
They operate hotels for owners but do not use the management company's name as part of the hotels name
Preventive maintenance
It has been intentionally left behind

43. What is a per diem
Management contract
They operate hotels for owners but do not use the management company's name as part of the hotels name
A fixed amount paid for a guests daily travel expense
Emergency maintenance

44. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
$2.25
Your ADR is higher then that of your competitors
Maid
The american hotel and lodging association

45. A brand specific frequent guest program is an example of a...
By associating performance in providing guest service with employee compensation
They should be update as guest preferences change over time
Franchisors sales and marketing efforts
Their price per unit declines

46. What is the term used to identify those who purchase the rights to a hotels brand naem
GDS
Franchise
Contribution margin
Room rates and the number of operating hotel properties will increase

47. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
When resolving hotel operating problems
Group market
Preventive maintenance
Daily

48. Which is true about a hotels commitment to green practices
Franchise
It is increasingly viewed by guests a a sign of commitment to quality service
Make or buy items
Contribution margin

49. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
$3.20
Their price per unit declines
The specific brands of products served and serving hours
250

50. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Illumination levels
An outside vendor
The ratio of different room types in a hotel
Comp set