Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






2. What is true about abandoned property






3. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






4. What is true about an investor in a hotel






5. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






6. Which of the following represents the correct order of procedures used in cleaning linens and terry products






7. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






8. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






9. What does Amtrak operate






10. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






11. What is true about a hosted bar






12. What is the term used to identify those who sell the rights to use a hotels brand name






13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






15. In regard to quality service - a gal of zero defects can






16. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






17. What is the term used to identify those who purchase the rights to a hotels brand naem






18. Which of the following is NOT a demographic factor of a guest






19. What is the one reason a hotel owner might consider hiring a hotel management company






20. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






21. In Which type of booking model are room rates readily viewed on-line by potential guests?






22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






23. What is the term describing stealing of small quantities of something over a period of time






24. Which group of employees will most often initiate the largest number of work orders






25. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






26. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






27. Which brand is generally recognized as the first hotel chain






28. What is true about mislaid property






29. Which group would be classified as 'leisure travelers'






30. Which housekeeping- related term is not used by professional hoteliers






31. Which group of housekeeping employees should receive blood born pathogen training






32. Which of the following best describes 'managers reception' in a limited service hotel






33. What is another lodging industry term for a specific hotel brand name






34. What does STAR report evaluate






35. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






36. What is true about transient travelers






37. Which factor has the most impact on the number of guests who will be served in a limited service hotel






38. What is a per diem






39. What is true about the traditional russian style

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40. What happens in a hotels OPL






41. What is a normal par level in hotel laundry






42. Which of the following is essential if employees are to effectively resolve guest problems as they occur






43. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






44. What is true about sanitation concerns in a limited service- hotel






45. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






46. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






47. What is true about the cost of providing room service meals






48. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






49. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






50. Which of the following is most essential to providing good service