Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






2. what type of activity describes a site tour






3. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






4. Which of the following best describes a 'moment of truth'






5. For food service buyers when does the ownership exchange of products the have purchased actually take place






6. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






7. When can a cross-functional team be an effective operatiional tool in a hotel






8. 'Terry' refers to guest room amenities that






9. Which of the following is essential if employees are to effectively resolve guest problems as they occur






10. Which factor has the most impact on the number of guests who will be served in a limited service hotel






11. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






12. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


13. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






14. Which professional recognition is typically granted by a governmental agency






15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






16. What is the greatest difference between full service and limited service hotels






17. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






18. What do the initials PM refer to in a hotel maintenance department






19. A CVB is typically funded by what






20. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






21. In the lodging industry - What is the meaning of the term room mix






22. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






23. What is the difference between advertising and publicity






24. What is true about a hotel room that is 'on-change'






25. Which group is more likely to use the services of a travel agent






26. What is the industry term for an organization that provides travel booking services on the internet






27. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






28. What is the type of dining in which each available menu item is sold for an individual price






29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






30. What is the most important reason for properly maintaining trash removal areas






31. Who usually maintains the washers and dryers placed in a hotel's guest laundry






32. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


33. What is true about an investor in a hotel






34. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






35. What is true about sanitation concerns in a limited service- hotel






36. In a hotel guest room - Which is a potential source of HIV






37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






38. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






39. What is the purpose of an MSDS






40. Which of the following best describes 'managers reception' in a limited service hotel






41. When would hotel guest be charged a corkage fee






42. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


43. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






44. How can guest service best be integrated with employee reward systems






45. Which of the following represents the correct order of procedures used in cleaning linens and terry products






46. What is the purpose of cold calling






47. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






48. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






49. Which area would be considered public space in a hotel






50. Managers can seek out service-minded staff by hiring those job applicants who







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests