Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a housekeeping department - What is the role of inspector






2. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






3. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






4. What is true about abandoned property






5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






6. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






7. What is the purpose of an MSDS






8. What happens to a hotel's POM costs as a hotel ages






9. what type of activity describes a site tour






10. In a hotel guest room - Which is a potential source of HIV






11. Who will most often have the greatest detailed knowledge of guest likes and dislikes






12. What is true about a hosted bar






13. What do the initials PM refer to in a hotel maintenance department






14. Which food service activity happens first






15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






16. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






17. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






18. In regard to quality service - a gal of zero defects can






19. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






20. A CVB is typically funded by what






21. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






22. When can a cross-functional team be an effective operatiional tool in a hotel






23. What is a REIT






24. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






25. What is a lodging industry term for hotels operating under the same brand name






26. What is another lodging term for work-order






27. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






28. Which of the following is essential if employees are to effectively resolve guest problems as they occur






29. What is most likely to happen when many travelers want to visit and stay in an area






30. Which method would be least effective for determining guests' needs and wants






31. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






32. A brand specific frequent guest program is an example of a...






33. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






34. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






35. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






36. What is the term used to identify those who sell the rights to use a hotels brand name






37. what type of activity describes the act of placing an ad in the yellow pages?






38. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






40. What happens in a hotels OPL






41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






42. Which is an example of a consumer-generated content web site?






43. Which is true about a hotels commitment to green practices






44. What is a normal par level in hotel laundry






45. Who usually maintains the washers and ryers placed in a hotels guests laundry






46. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






47. Which group of employees will most often initiate the largest number of work orders






48. Managers can seek out service-minded staff by hiring those job applicants who






49. What is the term used to identify those who purchase the rights to a hotels brand naem






50. Which of the following best describes a 'moment of truth'