Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the advantage of a CFL
Incandescent bulb
Reduced operational costs
Depreciation
Routine maintenance

2. What is most likely to happen when many travelers want to visit and stay in an area
Emergency maintenance
Contribution margin
Package
Room rates and the number of operating hotel properties will increase

3. Who has the greatest influence on the overall quality of service provided within a hotel
Your ADR is higher then that of your competitors
The hotels general manager
Publicity is free
It is increasingly viewed by guests a a sign of commitment to quality service

4. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
The food and beverage services offered by the hotel
Comp set
Management contract
ADR x Occupancy Rate= RevPar

5. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They will have the same quality service expectations
Night auditor
Franchise service director
French

6. 'Terry' refers to guest room amenities that
FOC
The elimination of insects - rodents and scavenging animals
Daily
Include bath towels - hand towels - and washclothes

7. What is the difference between advertising and publicity
Preventive maintenance
Banquet manager
Publicity is free
It matches expenses incurred with revenues generated

8. What is the type of dining in which each available menu item is sold for an individual price
The investor seeks a return on investment (ROI)
A family on vacation
A la carte
Function rooms

9. Approximately how many hotels are in operation in the US
50000
2-4% gross revenue
A family on vacation
Attrition

10. Which professional recognition is typically granted by a governmental agency
Licensing
Opaque rate model
A college graduation weekend occurring near a hotel
POM

11. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Attrition
$2.20
They operate hotels for owners using the management company's trade name as the hotels brand

12. What is the greatest difference between full service and limited service hotels
POM
50%
Air handlers
The food and beverage services offered by the hotel

13. For Which item below would a 'replace as needed' program be best
They operate hotels for owners but do not use the management company's name as part of the hotels name
Reduced operational costs
It has been intentionally left behind
Water pumps

14. In a hotel guest room - Which is a potential source of HIV
The pool area
New york
Service
Needles left by intravenous drug users

15. What is the term used to identify those who purchase the rights to a hotels brand naem
Night auditor
Costs increase
A reunion held for veterans of the vietnam war
Franchise

16. Which group of housekeeping employees should receive blood born pathogen training
28
French
Executive chef
All housekeeping employees

17. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
It is designed to meet the hotel's sales goal
A reunion held for veterans of the vietnam war
When guests bring in their own bottles of alcohol for consumption at a hotel function
It matches expenses incurred with revenues generated

18. What is another lodging industry term for a specific hotel brand name
Flag
Sorting/washing/drying
They operate hotels for owners but do not use the management company's name as part of the hotels name
Comp set

19. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Laundry is processed
Incandescent bulb
Www.tripadvisor.com
When guests bring in their own bottles of alcohol for consumption at a hotel function

20. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
It has been intentionally left behind
Confirm item quantity and quality
The person in charge of the hotel's maintenances department
Do not clean this room now

21. What does STAR report evaluate
A la carte
Value
A hotels sales and marketing teams results in relation to those of other hotels
3 times the normal usage

22. What is true about an investor in a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
At the advertised ending time
The investor seeks a return on investment (ROI)
Package

23. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Deep cleaning
BEO
Franchisors sales and marketing efforts

24. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Room rates and the number of operating hotel properties will increase
Include bath towels - hand towels - and washclothes
The buying is based upon predetermined desired inventory levels

25. Which of the following is most essential to providing good service
The person in charge of the hotel's maintenances department
Identifying guests needs and wants
Your ADR is higher then that of your competitors
BEO

26. What is true about the cost of providing room service meals
Air handlers
Make or buy items
The cost is higher than that of dining room service
They are not being supervised with a service emphasis

27. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Improved overall managment of the hotel
Purchases of food
They will have the same quality service expectations

28. Which state is NOT among the 3 largest car rental location states
Publicity is free
New york
It influences the guests total perception of a hotel visit
Deep cleaning

29. Which position would be a direct report to a hotels F&B director
POM
Their price per unit declines
Executive chef
Banquet manager

30. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Illumination levels
An outside vendor
Water pumps

31. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
All housekeeping employees
3 times the normal usage
Incandescent bulb

32. Which of the following best describes 'managers reception' in a limited service hotel
Package
It is a reception that includes the services of complimentary food and/or beverages
Include bath towels - hand towels - and washclothes
It influences the guests total perception of a hotel visit

33. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Comp set
2-4% gross revenue
They are individual travelers

34. What is true about a hosted bar
It has been intentionally left behind
The host pays for the beverages cosumed by guests
Comp set
Function rooms

35. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
3 times the normal usage
$2.20
28

36. which factor most influences guest perceptions about their experience at a lodging operation
A hotels occupancy tax
Deep cleaning
Service
A family on vacation

37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
An outside vendor
It has been intentionally left behind
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

38. In a housekeeping department - What is the role of inspector
OTA
Merchant model
The ensure guest room cleanliness
It has been intentionally left behind

39. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
28
Preventive maintenance
Waste disposal costs
$3.20

40. Which of the following would be considered a user-generated web site

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41. What does a foot candle measure
Illumination levels
Effectively answer open-ended questions about hypothetical service situations
Attrition
ADR x Occupancy Rate= RevPar

42. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
OTA
50%
Function rooms

43. What is the most important reason for properly maintaining trash removal areas
28
The elimination of insects - rodents and scavenging animals
Flag
Merchant model

44. Which of the following best describes a 'moment of truth'
It is prepared and cooked at the guests' table
It influences the guests total perception of a hotel visit
A college graduation weekend occurring near a hotel
Executive chef

45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Www.tripadvisor.com
A stock issuing company that can own and operate its own hotels
It has been intentionally left behind

46. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Improved overall managment of the hotel
The strength of the brand name and the revenue the name will bring to the hotel
At the advertised ending time
A la carte

47. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Value
Line level employees
Effectively answer open-ended questions about hypothetical service situations

48. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Make or buy items
They operate hotels for owners using the management company's trade name as the hotels brand
They are important for all workers serving food

49. What is the purpose of an MSDS
Independent
Group market
Include bath towels - hand towels - and washclothes
To help keep workers safe

50. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Waiting for guests to approach staff with specific problems
Merchant model
Routine maintenance