Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
To help keep workers safe
The buying is based upon predetermined desired inventory levels
The pool area
Presale activity


2. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Banquet manager
Identifying guests needs and wants
Daily
Depreciation


3. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
The american hotel and lodging association
Depreciation
All housekeeping employees


4. Who is responsible for making the distinction between mislaid - lost and abandoned property

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5. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Value
A la carte
It has been intentionally left behind
Purchases of food


6. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Line level employees
FTC
Merchant model


7. Which position would be a direct report to a hotels F&B director
The host pays for the beverages cosumed by guests
Banquet manager
Kellogg cereal
Franchise service director


8. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Empowerment
By associating performance in providing guest service with employee compensation
Management contract
Emergency maintenance


9. What is true about a marketing plan

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10. What is the approximate number of attendees at the average business meeting
Emergency maintenance
Flag
Waiting for guests to approach staff with specific problems
25 or fewer


11. What is true about abandoned property
It has been intentionally left behind
It is prepared and cooked at the guests' table
Package
Reduced operational costs


12. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
At the advertised ending time
An outside vendor
It has been intentionally left behind


13. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
It is a reception that includes the services of complimentary food and/or beverages
A family on vacation
Empowerment


14. What is the purpose of an MSDS
Service
To help keep workers safe
They generally manage hotels for a fee
It is a reception that includes the services of complimentary food and/or beverages


15. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Comp set
They will have the same quality service expectations
Maintenance request


16. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
The ensure guest room cleanliness
Attrition
Value
OTA


17. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
To qualify prospects
Routine maintenance
Be an effective way to measure progress toward established service standards
The elimination of insects - rodents and scavenging animals


18. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Service
The pool area
Preventive maintenance
It matches expenses incurred with revenues generated


19. What is true about an investor in a hotel
They are individual travelers
The investor seeks a return on investment (ROI)
It is increasingly viewed by guests a a sign of commitment to quality service
Franchise service director


20. When would hotel guest be charged a corkage fee
BEO
When guests bring in their own bottles of alcohol for consumption at a hotel function
The number of hotel rooms sold the previous night
It matches expenses incurred with revenues generated


21. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To help keep workers safe
Incandescent bulb


22. What does STAR report evaluate
A family on vacation
Service
A hotels sales and marketing teams results in relation to those of other hotels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates


23. What is true about hotel management companies
Housekeeping
$2.20
When guests bring in their own bottles of alcohol for consumption at a hotel function
They generally manage hotels for a fee


24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Chain
Emergency maintenance
Comp set
Ritz carlton


25. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Guest preference
It is increasingly viewed by guests a a sign of commitment to quality service
Effectively answer open-ended questions about hypothetical service situations


26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Their price per unit declines
Improved overall managment of the hotel
$2.25
Holiday inn


27. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
AAHOA
When resolving hotel operating problems
The ensure guest room cleanliness


28. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Be an effective way to measure progress toward established service standards
Independent
$3.20


29. What does a foot candle measure
At the advertised ending time
28
AAHOA
Illumination levels


30. In regard to quality service - a gal of zero defects can
The ratio of different room types in a hotel
Franchisor
Value
Be an effective way to measure progress toward established service standards


31. What best describes a hotels chief engineer

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32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Confirm item quantity and quality
To help keep workers safe
AAHOA
$73.00


33. Which of the following is essential if employees are to effectively resolve guest problems as they occur
They should be update as guest preferences change over time
The authority to make key decisions
The pool area
An outside vendor


34. What is true about second-tier management companies

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35. What is true about the traditional russian style

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36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Eggs and breakfast meat items
Daily
28


37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
28
They operate hotels for owners but do not use the management company's name as part of the hotels name
Pilferage
Contribution margin


38. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Purchases of food
It is a reception that includes the services of complimentary food and/or beverages
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates


39. Which is the most important market for large convention hotels
Holiday inn
Presale activity
Group market
Management contract


40. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
A hotels sales and marketing teams results in relation to those of other hotels
The american hotel and lodging association
They should be update as guest preferences change over time


41. Which housekeeping- related term is not used by professional hoteliers
Older travelers
Ritz carlton
Maid
Package


42. The best menus are those developed based upon
Guest preference
Publicity is free
An outside vendor
Be an effective way to measure progress toward established service standards


43. Which is an example of a branded breakfast item
The hotels general manager
Kellogg cereal
To help keep workers safe
Older travelers


44. What is the purpose of cold calling
Service
Independent
To qualify prospects
$73.00


45. What is true about abandoned property
The specific brands of products served and serving hours
The investor seeks a return on investment (ROI)
It has been intentionally left behind
Preventive maintenance


46. What is the term describing stealing of small quantities of something over a period of time
Pilferage
They are not being supervised with a service emphasis
Emergency maintenance
Holiday inn


47. what type of activity describes a site tour
Emergency maintenance
Presale activity
To help keep workers safe
Holiday inn


48. What is a per diem
A fixed amount paid for a guests daily travel expense
Laundry is processed
The ratio of different room types in a hotel
Include bath towels - hand towels - and washclothes


49. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
They operate hotels for owners using the management company's trade name as the hotels brand
Waste disposal costs
By associating performance in providing guest service with employee compensation
Function rooms


50. What is the advantage of a CFL
Reduced operational costs
Ritz carlton
Upon receiving
Preventive maintenance