Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






2. What happens in a hotels OPL






3. Who usually maintains the washers and ryers placed in a hotels guests laundry






4. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






5. What is true about the cost of providing room service meals






6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






7. What is the term used to identify those who sell the rights to use a hotels brand name






8. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






9. What should happen to service procedures after they have been implemented in a hotel






10. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






11. What is true about hotel management companies






12. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






13. When would hotel guest be charged a corkage fee






14. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






15. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






16. What is true about abandoned property






17. What best describes a hotels chief engineer

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18. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






19. Which of the following would be considered a user-generated web site

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20. For food service buyers when does the ownership exchange of products the have purchased actually take place






21. What is a lodging industry term for hotels operating under the same brand name






22. Which is true about a hotels commitment to green practices






23. Which of the following is a demand generator






24. Which of the following best describes 'managers reception' in a limited service hotel






25. What is the approximate number of attendees at the average business meeting






26. What is the purpose of cold calling






27. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






28. Which of the following is the formula hoteliers use to calculate RevPar






29. What is true about a hotel room that is 'on-change'






30. Which types of food items have labor 'built in' to their prices






31. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






32. What is true about abandoned property






33. Which of the following is NOT a demographic factor of a guest






34. In a hotel guest room - Which is a potential source of HIV






35. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






36. What is the one reason a hotel owner might consider hiring a hotel management company






37. What is the industry term for an organization that provides travel booking services on the internet






38. Which professional recognition is typically granted by a governmental agency






39. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






40. what type of activity describes the act of placing an ad in the yellow pages?






41. Which is the most important market for large convention hotels






42. Which factor has the most impact on the number of guests who will be served in a limited service hotel






43. which factor most influences guest perceptions about their experience at a lodging operation






44. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






45. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






46. What is the term describing stealing of small quantities of something over a period of time






47. Which group of housekeeping employees should receive blood born pathogen training






48. Who will most often have the greatest detailed knowledge of guest likes and dislikes






49. What is another lodging term for work-order






50. Who usually maintains the washers and dryers placed in a hotel's guest laundry