Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In Which type of booking model are room rates readily viewed on-line by potential guests?






2. from what language does the kitchen term 'mise en place' originate






3. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






4. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






5. In a housekeeping department - What is the role of inspector






6. What is the type of dining in which each available menu item is sold for an individual price






7. What is another lodging industry term for a specific hotel brand name






8. What is true about mislaid property






9. What is the greatest difference between full service and limited service hotels






10. What is true about the traditional russian style

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11. A CVB is typically funded by what






12. What is true about transient travelers






13. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






14. What is true about abandoned property






15. For Which item below would a 'replace as needed' program be best






16. What is most likely to happen when many travelers want to visit and stay in an area






17. Which of the following is the formula hoteliers use to calculate RevPar






18. which factor most influences guest perceptions about their experience at a lodging operation






19. How can guest service best be integrated with employee reward systems






20. Which brand is generally recognized as the first hotel chain






21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






22. What is a normal par level in hotel laundry






23. What is the term used to identify those who sell the rights to use a hotels brand name






24. In the lodging industry - What is the meaning of the term room mix






25. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






26. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






27. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






28. What is true about a hosted bar






29. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






31. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






32. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






33. What is the term describing stealing of small quantities of something over a period of time






34. What do the initials PM refer to in a hotel maintenance department






35. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






36. Which of the following is essential if employees are to effectively resolve guest problems as they occur






37. Which professional recognition is typically granted by a governmental agency






38. Which state is NOT among the 3 largest car rental location states






39. Which position would be a direct report to a hotels F&B director






40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






43. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






44. Which of the following is NOT a demographic factor of a guest






45. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






46. What happens to a hotel's POM costs as a hotel ages






47. What happens in a hotels OPL






48. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






49. What is true about a hotel room that is 'on-change'






50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room