Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an accrual accounting system






2. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






3. Which group of housekeeping employees should receive blood born pathogen training






4. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






5. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






6. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






7. 'Terry' refers to guest room amenities that






8. The best menus are those developed based upon






9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






10. In the lodging industry - What is the meaning of the term room mix






11. Who is responsible for making the distinction between mislaid - lost and abandoned property

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12. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






13. Which area would be considered public space in a hotel






14. Which is an example of a branded breakfast item






15. What is the greatest difference between full service and limited service hotels






16. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






17. A CVB is typically funded by what






18. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






19. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






20. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






21. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






22. What is a normal par level in hotel laundry






23. Which types of food items have labor 'built in' to their prices






24. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






25. Which of the following would be considered a user-generated web site

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26. Which is true about a hotels commitment to green practices






27. Which of the following is most essential to providing good service






28. Which professional recognition is typically granted by a governmental agency






29. Which state is NOT among the 3 largest car rental location states






30. For food service buyers when does the ownership exchange of products the have purchased actually take place






31. What is true about the traditional russian style

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32. What is the purpose of cold calling






33. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






34. What is the type of dining in which each available menu item is sold for an individual price






35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






36. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






37. What is a lodging industry term for hotels operating under the same brand name






38. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






39. what type of activity describes the act of placing an ad in the yellow pages?






40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






41. Which housekeeping- related term is not used by professional hoteliers






42. Which group would be classified as 'leisure travelers'






43. Who will most often have the greatest detailed knowledge of guest likes and dislikes






44. To whom does the sous chef in a large hotel report






45. What is the term used to identify those who sell the rights to use a hotels brand name






46. What is the industry term for an organization that provides travel booking services on the internet






47. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






48. What is the difference between advertising and publicity






49. what type of activity describes a site tour






50. What is true about a hotel room that is 'on-change'