Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






3. What is true about transient travelers






4. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






5. Which group is more likely to use the services of a travel agent






6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






7. What is true about a hosted bar






8. Which food service activity happens first






9. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






10. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






11. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






12. What is true about mislaid property






13. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






14. What is the most important reason for properly maintaining trash removal areas






15. What happens in a hotels OPL






16. What is true about a hotel room that is 'on-change'






17. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






18. What should happen to service procedures after they have been implemented in a hotel






19. For food service buyers when does the ownership exchange of products the have purchased actually take place






20. What is a normal par level in hotel laundry






21. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






22. What is the industry term for an organization that provides travel booking services on the internet






23. Which area would be considered public space in a hotel






24. What is true about hotel management companies






25. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






27. from what language does the kitchen term 'mise en place' originate






28. What best describes a hotels chief engineer

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29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






31. Which types of food items have labor 'built in' to their prices






32. What is the purpose of cold calling






33. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






34. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






35. Which professional recognition is typically granted by a governmental agency






36. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






37. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






38. What does a foot candle measure






39. What is the term describing stealing of small quantities of something over a period of time






40. What is true about abandoned property






41. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






42. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






43. What is a per diem






44. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






45. A brand specific frequent guest program is an example of a...






46. What is the term used to identify those who purchase the rights to a hotels brand naem






47. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






48. Which is true about a hotels commitment to green practices






49. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






50. Who usually maintains the washers and dryers placed in a hotel's guest laundry