Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens to a hotel's POM costs as a hotel ages






2. Who will most often have the greatest detailed knowledge of guest likes and dislikes






3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






4. What is the term used to identify those who purchase the rights to a hotels brand naem






5. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






6. Managers can seek out service-minded staff by hiring those job applicants who






7. What is the purpose of cold calling






8. What does a foot candle measure






9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






10. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






11. What is true about food served in the traditional french style

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12. from what language does the kitchen term 'mise en place' originate






13. What is true about hotel management companies






14. Which group of employees will most often initiate the largest number of work orders






15. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






16. What happens to the unit price of food service items as the number of those items purchased increases






17. Which is an example of a branded breakfast item






18. In a housekeeping department - What is the role of inspector






19. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






20. What is the greatest difference between full service and limited service hotels






21. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






22. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






23. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






24. What is true about the cost of providing room service meals






25. Which of the following is NOT a demographic factor of a guest






26. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






27. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






28. Which housekeeping- related term is not used by professional hoteliers






29. Which is an example of a consumer-generated content web site?






30. What does Amtrak operate






31. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






32. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






33. A CVB is typically funded by what






34. When can a cross-functional team be an effective operatiional tool in a hotel






35. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






37. Approximately how many hotels are in operation in the US






38. What is true about an investor in a hotel






39. Who usually maintains the washers and ryers placed in a hotels guests laundry






40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






42. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






43. Which is true about a hotels commitment to green practices






44. What should happen to service procedures after they have been implemented in a hotel






45. What is the most important reason for properly maintaining trash removal areas






46. What is most likely to happen when many travelers want to visit and stay in an area






47. Which group would be classified as 'leisure travelers'






48. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






49. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






50. Which professional recognition is typically granted by a governmental agency