Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






2. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






3. Which of the following best describes 'managers reception' in a limited service hotel






4. What is the term used to identify those who sell the rights to use a hotels brand name






5. from what language does the kitchen term 'mise en place' originate






6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






7. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






8. What is true about abandoned property






9. When can a cross-functional team be an effective operatiional tool in a hotel






10. What is the term used to identify those who purchase the rights to a hotels brand naem






11. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






12. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






13. In a hotel guest room - Which is a potential source of HIV






14. What is the type of dining in which each available menu item is sold for an individual price






15. What is the industry term for an organization that provides travel booking services on the internet






16. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






17. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






18. For Which item below would a 'replace as needed' program be best






19. Which area would be considered public space in a hotel






20. In Which type of booking model are room rates readily viewed on-line by potential guests?






21. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






22. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






23. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






24. what type of activity describes a site tour






25. What should happen to service procedures after they have been implemented in a hotel






26. What is true about a marketing plan

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27. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






28. What is true about the traditional russian style

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29. What is a per diem






30. Who will most often have the greatest detailed knowledge of guest likes and dislikes






31. For food service buyers when does the ownership exchange of products the have purchased actually take place






32. 'Terry' refers to guest room amenities that






33. Who usually maintains the washers and dryers placed in a hotel's guest laundry






34. What is true about hotel management companies






35. What is the term describing stealing of small quantities of something over a period of time






36. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






37. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






39. Which of the following is most essential to providing good service






40. Which brand is generally recognized as the first hotel chain






41. Which method would be least effective for determining guests' needs and wants






42. Who has the greatest influence on the overall quality of service provided within a hotel






43. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






44. What is true about second-tier management companies

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45. How can guest service best be integrated with employee reward systems






46. Which of the following is a demand generator






47. What does a foot candle measure






48. What is a lodging industry term for hotels operating under the same brand name






49. What is true about sanitation concerns in a limited service- hotel






50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy