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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group would be classified as 'leisure travelers'
Maid
A family on vacation
The ensure guest room cleanliness
Group market
2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
When resolving hotel operating problems
250
Empowerment
GDS
3. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
The specific brands of products served and serving hours
It is increasingly viewed by guests a a sign of commitment to quality service
Banquet manager
4. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
OTA
They are not being supervised with a service emphasis
2-4% gross revenue
Merchant model
5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Water pumps
The hotels general manager
Depreciation
Night auditor
6. Which housekeeping- related term is not used by professional hoteliers
Profits are higher with banquet sales
Maid
50000
FOC
7. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Preventive maintenance
Night auditor
28
Franchisors sales and marketing efforts
8. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
Include bath towels - hand towels - and washclothes
Opaque rate model
Kellogg cereal
9. what type of activity describes a site tour
Function rooms
Presale activity
$73.00
Management contract
10. Which of the following is NOT a demographic factor of a guest
A stock issuing company that can own and operate its own hotels
Personality type
It influences the guests total perception of a hotel visit
Franchisors sales and marketing efforts
11. What is the term used to identify those who sell the rights to use a hotels brand name
It has been intentionally left behind
It is prepared and cooked at the guests' table
Costs increase
Franchisor
12. What is true about hotel management companies
$1.38
They generally manage hotels for a fee
ADR x Occupancy Rate= RevPar
Attrition
13. In Which type of booking model are room rates readily viewed on-line by potential guests?
Kellogg cereal
Merchant model
Comp set
50%
14. What best describes a hotels chief engineer
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15. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Depreciation
Emergency maintenance
They operate hotels for owners using the management company's trade name as the hotels brand
16. What is true about food served in the traditional french style
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17. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Comp set
Function rooms
French
50000
18. What is the lodging industry term for a hotel that is not part of a franchise group?
The buying is based upon predetermined desired inventory levels
They will have the same quality service expectations
Chain
Independent
19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
A family on vacation
The ensure guest room cleanliness
Management contract
Emergency maintenance
20. What is true about abandoned property
A web site that allows a hotel's guests to post reviews of their previous stays
A reunion held for veterans of the vietnam war
POM
It has been intentionally left behind
21. What is the industry term for an organization that provides travel booking services on the internet
OTA
Sorting/washing/drying
A la carte
Profits are higher with banquet sales
22. Which position would be a direct report to a hotels F&B director
Preventive maintenance
Night auditor
Banquet manager
Water pumps
23. Which of the following is most essential to providing good service
Comp set
Opaque rate model
Identifying guests needs and wants
It is designed to meet the hotel's sales goal
24. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Costs increase
20%
It is a reception that includes the services of complimentary food and/or beverages
25. from what language does the kitchen term 'mise en place' originate
They are important for all workers serving food
French
Franchise
Franchisor
26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Maintenance request
Attrition
Opaque rate model
$2.25
27. To whom does the sous chef in a large hotel report
Preventive maintenance
Executive chef
The ratio of different room types in a hotel
$2.25
28. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Air handlers
Illumination levels
The buying is based upon predetermined desired inventory levels
An outside vendor
29. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Preventive maintenance
Daily
$13.53
Package
30. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Older travelers
Deep cleaning
Franchise
At the advertised ending time
31. What is the purpose of an MSDS
To help keep workers safe
The authority to make key decisions
Kellogg cereal
POM
32. A CVB is typically funded by what
Pilferage
50%
It is designed to meet the hotel's sales goal
A hotels occupancy tax
33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
A family on vacation
25 or fewer
Pilferage
Deep cleaning
34. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Identifying guests needs and wants
$73.00
50%
Management contract
35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Publicity is free
An outside vendor
Www.tripadvisor.com
Air handlers
36. Which is the most important market for large convention hotels
Marketing activity
Group market
28
$2.25
37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Sorting/washing/drying
Franchise
At the advertised ending time
A reunion held for veterans of the vietnam war
38. What is the purpose of cold calling
To qualify prospects
Confirm item quantity and quality
$2.20
When resolving hotel operating problems
39. Which types of food items have labor 'built in' to their prices
$3.20
It is a reception that includes the services of complimentary food and/or beverages
Make or buy items
Reduced operational costs
40. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Publicity is free
Depreciation
French
41. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
The food and beverage services offered by the hotel
Older travelers
Room rates and the number of operating hotel properties will increase
42. Which group is more likely to use the services of a travel agent
Older travelers
The buying is based upon predetermined desired inventory levels
The cost is higher than that of dining room service
The pool area
43. Which of the following would be considered a user-generated web site
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44. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Their price per unit declines
They generally manage hotels for a fee
FTC
They operate hotels for owners using the management company's trade name as the hotels brand
45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Preventive maintenance
They will have the same quality service expectations
Personality type
$1.38
46. What is the one reason a hotel owner might consider hiring a hotel management company
Incandescent bulb
Improved overall managment of the hotel
The number of hotel rooms sold the previous night
Night auditor
47. Managers can seek out service-minded staff by hiring those job applicants who
Your ADR is higher then that of your competitors
Merchant model
Effectively answer open-ended questions about hypothetical service situations
French
48. What does Amtrak operate
The buying is based upon predetermined desired inventory levels
Trains
The pool area
Package
49. Which method would be least effective for determining guests' needs and wants
Presale activity
To help keep workers safe
Waiting for guests to approach staff with specific problems
Deep cleaning
50. Which is an example of a consumer-generated content web site?
To help keep workers safe
$3.20
Executive chef
Www.tripadvisor.com
Can you answer 50 questions in 15 minutes?
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