Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






2. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






3. What is the difference between advertising and publicity






4. What is a normal par level in hotel laundry






5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






6. What is the one reason a hotel owner might consider hiring a hotel management company






7. What is the purpose of cold calling






8. Managers can seek out service-minded staff by hiring those job applicants who






9. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






10. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






11. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






12. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


13. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






14. Which is an example of a branded breakfast item






15. A brand specific frequent guest program is an example of a...






16. What happens in a hotels OPL






17. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


18. Which position would be a direct report to a hotels F&B director






19. Which of the following is NOT a demographic factor of a guest






20. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


21. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






22. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






23. When can a cross-functional team be an effective operatiional tool in a hotel






24. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






25. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






27. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






28. 'Terry' refers to guest room amenities that






29. What do the initials PM refer to in a hotel maintenance department






30. Which factor has the most impact on the number of guests who will be served in a limited service hotel






31. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


32. What happens to a hotel's POM costs as a hotel ages






33. Which is true about a hotels commitment to green practices






34. What is true about abandoned property






35. Who has the greatest influence on the overall quality of service provided within a hotel






36. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


37. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






38. In a hotel guest room - Which is a potential source of HIV






39. What happens to the unit price of food service items as the number of those items purchased increases






40. What is the purpose of an MSDS






41. What is the most important reason for properly maintaining trash removal areas






42. what type of activity describes a site tour






43. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


44. What does Amtrak operate






45. What is another lodging industry term for a specific hotel brand name






46. Which food service activity happens first






47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






48. Which professional recognition is typically granted by a governmental agency






49. What is the type of dining in which each available menu item is sold for an individual price






50. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents