Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Group market
Kellogg cereal
Water pumps


2. What is the lodging industry term for a hotel that is not part of a franchise group?
A hotels sales and marketing teams results in relation to those of other hotels
Air handlers
Independent
The specific brands of products served and serving hours


3. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
It has been intentionally left behind
Illumination levels
It matches expenses incurred with revenues generated


4. A CVB is typically funded by what
A hotels occupancy tax
Include bath towels - hand towels - and washclothes
Reduced operational costs
Daily


5. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Attrition
Management contract
It is a reception that includes the services of complimentary food and/or beverages


6. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Night auditor
Needles left by intravenous drug users
ADR x Occupancy Rate= RevPar


7. What is true about an investor in a hotel
Water pumps
Presale activity
The investor seeks a return on investment (ROI)
Chain


8. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
It is increasingly viewed by guests a a sign of commitment to quality service
Group market
Package
Line level employees


9. What is true about an accrual accounting system
It has been intentionally left behind
The person in charge of the hotel's maintenances department
OTA
It matches expenses incurred with revenues generated


10. What is true about a marketing plan

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11. What is the advantage of a CFL
Older travelers
Waste disposal costs
Routine maintenance
Reduced operational costs


12. What is true about abandoned property
Preventive maintenance
It has been intentionally left behind
A stock issuing company that can own and operate its own hotels
Include bath towels - hand towels - and washclothes


13. What is true about sanitation concerns in a limited service- hotel
Licensing
Room rates and the number of operating hotel properties will increase
They are important for all workers serving food
$73.00


14. What is true about a hosted bar
FOC
Franchisors sales and marketing efforts
The host pays for the beverages cosumed by guests
By associating performance in providing guest service with employee compensation


15. What is the industry term for an organization that provides travel booking services on the internet
They generally manage hotels for a fee
The ensure guest room cleanliness
Make or buy items
OTA


16. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
They generally manage hotels for a fee
FTC
Be an effective way to measure progress toward established service standards


17. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Pilferage
It is increasingly viewed by guests a a sign of commitment to quality service
ADR x Occupancy Rate= RevPar


18. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
It matches expenses incurred with revenues generated
FOC
Effectively answer open-ended questions about hypothetical service situations
Reduced operational costs


19. What is the one reason a hotel owner might consider hiring a hotel management company
The food and beverage services offered by the hotel
Attrition
A la carte
Improved overall managment of the hotel


20. Approximately how many hotels are in operation in the US
It is a reception that includes the services of complimentary food and/or beverages
At the advertised ending time
50000
Their price per unit declines


21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
When resolving hotel operating problems
Flag
Licensing


22. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Opaque rate model
Emergency maintenance
Be an effective way to measure progress toward established service standards
Empowerment


23. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Reduced operational costs
Profits are higher with banquet sales
Independent


24. Who usually maintains the washers and ryers placed in a hotels guests laundry
2-4% gross revenue
Purchases of food
An outside vendor
BEO


25. What is true about first tier management companies

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26. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Www.tripadvisor.com
Needles left by intravenous drug users
It is prepared and cooked at the guests' table


27. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Attrition
$1.38
Marketing activity
The authority to make key decisions


28. What does a foot candle measure
Franchisors sales and marketing efforts
Waiting for guests to approach staff with specific problems
Illumination levels
French


29. Which brand is generally recognized as the first hotel chain
Group market
It matches expenses incurred with revenues generated
Holiday inn
It is vacant and not yet cleaned


30. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Service
The number of hotel rooms sold the previous night
Water pumps
To help keep workers safe


31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
50%
$1.38
A college graduation weekend occurring near a hotel
Management contract


32. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Package
They are not being supervised with a service emphasis
They are individual travelers
FTC


33. What is the most important reason for properly maintaining trash removal areas
50%
It is vacant and not yet cleaned
The elimination of insects - rodents and scavenging animals
It influences the guests total perception of a hotel visit


34. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Empowerment
The ensure guest room cleanliness
Sorting/washing/drying


35. What is true about transient travelers
Be an effective way to measure progress toward established service standards
They are individual travelers
Sorting/washing/drying
A web site that allows a hotel's guests to post reviews of their previous stays


36. In Which type of booking model are room rates readily viewed on-line by potential guests?
It has been intentionally left behind
Merchant model
Costs increase
AAHOA


37. What is a lodging industry term for hotels operating under the same brand name
Identifying guests needs and wants
Their price per unit declines
Chain
$2.20


38. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
The ratio of different room types in a hotel
They generally manage hotels for a fee
Chain


39. What is true about the traditional russian style

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40. What happens to a hotel's POM costs as a hotel ages
3 times the normal usage
Costs increase
Laundry is processed
Water pumps


41. What best describes a hotels chief engineer

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42. For food service buyers when does the ownership exchange of products the have purchased actually take place
Executive chef
Upon receiving
Franchise
BEO


43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
To qualify prospects
A hotels sales and marketing teams results in relation to those of other hotels
28
Include bath towels - hand towels - and washclothes


44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The pool area
$13.53
By associating performance in providing guest service with employee compensation
Profits are higher with banquet sales


45. What is a normal par level in hotel laundry
Personality type
Holiday inn
$73.00
3 times the normal usage


46. A brand specific frequent guest program is an example of a...
They should be update as guest preferences change over time
The pool area
Eggs and breakfast meat items
Franchisors sales and marketing efforts


47. What is true about the cost of providing room service meals
To qualify prospects
Flag
The person in charge of the hotel's maintenances department
The cost is higher than that of dining room service


48. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Management contract
Trains
Package
Incandescent bulb


49. What is true about second-tier management companies

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50. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
50000
The person in charge of the hotel's maintenances department
GDS