Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What best describes a hotels chief engineer

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2. Which of the following is the formula hoteliers use to calculate RevPar






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. What is the industry term for an organization that provides travel booking services on the internet






5. Who is responsible for making the distinction between mislaid - lost and abandoned property

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6. What is a lodging industry term for hotels operating under the same brand name






7. Which of the following is essential if employees are to effectively resolve guest problems as they occur






8. What does Amtrak operate






9. What is true about second-tier management companies

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10. What happens to the unit price of food service items as the number of those items purchased increases






11. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






12. Which is an example of a consumer-generated content web site?






13. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






14. What is true about the traditional russian style

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15. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






16. In a hotel guest room - Which is a potential source of HIV






17. Which area would be considered public space in a hotel






18. 'Terry' refers to guest room amenities that






19. Which of the following is NOT a demographic factor of a guest






20. What is the term describing stealing of small quantities of something over a period of time






21. For Which item below would a 'replace as needed' program be best






22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






23. What is the greatest difference between full service and limited service hotels






24. What is true about the cost of providing room service meals






25. What is true about hotel management companies






26. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






27. Which method would be least effective for determining guests' needs and wants






28. Who will most often have the greatest detailed knowledge of guest likes and dislikes






29. Approximately how many hotels are in operation in the US






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






32. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






33. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






34. Which types of food items have labor 'built in' to their prices






35. Who has the greatest influence on the overall quality of service provided within a hotel






36. In a housekeeping department - What is the role of inspector






37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






38. Managers can seek out service-minded staff by hiring those job applicants who






39. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






40. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






41. Which group of employees will most often initiate the largest number of work orders






42. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






43. What is another lodging industry term for a specific hotel brand name






44. What is the one reason a hotel owner might consider hiring a hotel management company






45. Which group of housekeeping employees should receive blood born pathogen training






46. Which is an example of a branded breakfast item






47. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






48. what type of activity describes the act of placing an ad in the yellow pages?






49. Which group would be classified as 'leisure travelers'






50. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate