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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of an MSDS
Profits are higher with banquet sales
Improved overall managment of the hotel
A fixed amount paid for a guests daily travel expense
To help keep workers safe
2. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Line level employees
Emergency maintenance
$73.00
GDS
3. What is true about a hosted bar
A college graduation weekend occurring near a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
$1.38
The host pays for the beverages cosumed by guests
4. When can a cross-functional team be an effective operatiional tool in a hotel
$13.53
Older travelers
3 times the normal usage
When resolving hotel operating problems
5. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Service
Chain
Franchise service director
6. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Service
Maintenance request
Contribution margin
Incandescent bulb
7. What is true about a marketing plan
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8. What is a lodging industry term for hotels operating under the same brand name
Illumination levels
French
Chain
A fixed amount paid for a guests daily travel expense
9. What is true about abandoned property
A reunion held for veterans of the vietnam war
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It has been intentionally left behind
Night auditor
10. What should happen to service procedures after they have been implemented in a hotel
$13.53
They should be update as guest preferences change over time
20%
Do not clean this room now
11. Which of the following is the formula hoteliers use to calculate RevPar
Eggs and breakfast meat items
ADR x Occupancy Rate= RevPar
Franchise
The elimination of insects - rodents and scavenging animals
12. Which position would be a direct report to a hotels F&B director
French
Banquet manager
Waste disposal costs
Empowerment
13. For Which item below would a 'replace as needed' program be best
$1.38
Water pumps
Publicity is free
New york
14. What is the purpose of cold calling
Holiday inn
To qualify prospects
It has been intentionally left behind
FOC
15. Which group of housekeeping employees should receive blood born pathogen training
Maintenance request
Attrition
They operate hotels for owners using the management company's trade name as the hotels brand
All housekeeping employees
16. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Guest preference
The person in charge of the hotel's maintenances department
Opaque rate model
17. Which of the following is essential if employees are to effectively resolve guest problems as they occur
A web site that allows a hotel's guests to post reviews of their previous stays
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The authority to make key decisions
Merchant model
18. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
It is vacant and not yet cleaned
Executive chef
Licensing
Comp set
19. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
3 times the normal usage
Line level employees
Management contract
$1.38
20. What is the most important reason for properly maintaining trash removal areas
Waste disposal costs
It is vacant and not yet cleaned
A stock issuing company that can own and operate its own hotels
The elimination of insects - rodents and scavenging animals
21. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Housekeeping
$1.38
Marketing activity
Line level employees
22. What is the one reason a hotel owner might consider hiring a hotel management company
$73.00
To qualify prospects
Improved overall managment of the hotel
It is vacant and not yet cleaned
23. What is the approximate number of attendees at the average business meeting
25 or fewer
OTA
Package
Personality type
24. What is another lodging industry term for a specific hotel brand name
Deep cleaning
Flag
Housekeeping
Maintenance request
25. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Improved overall managment of the hotel
Effectively answer open-ended questions about hypothetical service situations
Eggs and breakfast meat items
They will have the same quality service expectations
26. To whom does the sous chef in a large hotel report
Executive chef
ADR x Occupancy Rate= RevPar
The cost is higher than that of dining room service
At the advertised ending time
27. What is the advantage of a CFL
Reduced operational costs
Maintenance request
Attrition
20%
28. Which housekeeping- related term is not used by professional hoteliers
Maid
Confirm item quantity and quality
Deep cleaning
Kellogg cereal
29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
Opaque rate model
Sorting/washing/drying
$1.38
30. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Merchant model
An outside vendor
The hotels general manager
31. What best describes a hotels chief engineer
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32. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Independent
Merchant model
Kellogg cereal
The american hotel and lodging association
33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Marketing activity
20%
28
It is increasingly viewed by guests a a sign of commitment to quality service
34. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Preventive maintenance
Ritz carlton
They generally manage hotels for a fee
Night auditor
35. What is a normal par level in hotel laundry
3 times the normal usage
A college graduation weekend occurring near a hotel
$73.00
They generally manage hotels for a fee
36. Which group would be classified as 'leisure travelers'
Executive chef
Water pumps
Profits are higher with banquet sales
A family on vacation
37. What is true about the traditional russian style
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38. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
New york
$2.25
The host pays for the beverages cosumed by guests
A hotels occupancy tax
39. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
50000
Your ADR is higher then that of your competitors
Routine maintenance
It has been intentionally left behind
40. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Group market
The strength of the brand name and the revenue the name will bring to the hotel
A reunion held for veterans of the vietnam war
Merchant model
41. Which area would be considered public space in a hotel
The pool area
A hotels sales and marketing teams results in relation to those of other hotels
Illumination levels
3 times the normal usage
42. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
A la carte
Ritz carlton
The person in charge of the hotel's maintenances department
Kellogg cereal
43. Which of the following is NOT a demographic factor of a guest
Waste disposal costs
Personality type
They will have the same quality service expectations
Preventive maintenance
44. Which group is more likely to use the services of a travel agent
50000
Presale activity
Www.tripadvisor.com
Older travelers
45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
$13.53
A college graduation weekend occurring near a hotel
250
Value
46. In the lodging industry - What is the meaning of the term room mix
They should be update as guest preferences change over time
Incandescent bulb
The ratio of different room types in a hotel
To help keep workers safe
47. What is true about mislaid property
It has been intentionally left behind
The specific brands of products served and serving hours
250
Contribution margin
48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Maintenance request
French
28
Presale activity
49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
The strength of the brand name and the revenue the name will bring to the hotel
It is increasingly viewed by guests a a sign of commitment to quality service
Improved overall managment of the hotel
50. Which professional recognition is typically granted by a governmental agency
Licensing
Needles left by intravenous drug users
Costs increase
ADR x Occupancy Rate= RevPar