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Test your basic knowledge |
Lodging Operations 101
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a housekeeping department - What is the role of inspector
They operate hotels for owners but do not use the management company's name as part of the hotels name
The ensure guest room cleanliness
Laundry is processed
A hotels occupancy tax
2. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
At the advertised ending time
Chain
A college graduation weekend occurring near a hotel
3. Which is the most important market for large convention hotels
Kellogg cereal
Group market
A fixed amount paid for a guests daily travel expense
Illumination levels
4. Which group of employees will most often initiate the largest number of work orders
Franchise service director
To qualify prospects
FOC
Housekeeping
5. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Line level employees
Empowerment
25 or fewer
The pool area
6. In regard to quality service - a gal of zero defects can
They are important for all workers serving food
Marketing activity
They should be update as guest preferences change over time
Be an effective way to measure progress toward established service standards
7. What is a lodging industry term for hotels operating under the same brand name
Chain
Pilferage
Daily
Maintenance request
8. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
25 or fewer
The american hotel and lodging association
Maid
A reunion held for veterans of the vietnam war
9. What is another lodging industry term for a specific hotel brand name
Housekeeping
Flag
Executive chef
Older travelers
10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
They will have the same quality service expectations
Opaque rate model
Flag
3 times the normal usage
11. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Ritz carlton
Daily
The strength of the brand name and the revenue the name will bring to the hotel
A reunion held for veterans of the vietnam war
12. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
An outside vendor
Costs increase
Room rates and the number of operating hotel properties will increase
13. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
The investor seeks a return on investment (ROI)
A la carte
An outside vendor
28
14. What best describes a hotels chief engineer
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15. What is true about transient travelers
They are individual travelers
Flag
The strength of the brand name and the revenue the name will bring to the hotel
3 times the normal usage
16. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Identifying guests needs and wants
$1.38
Trains
It is vacant and not yet cleaned
17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
To help keep workers safe
Www.tripadvisor.com
Franchise service director
Preventive maintenance
18. What is a normal par level in hotel laundry
Needles left by intravenous drug users
At the advertised ending time
3 times the normal usage
Kellogg cereal
19. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
$3.20
$1.38
3 times the normal usage
20. When would hotel guest be charged a corkage fee
Chain
Personality type
Publicity is free
When guests bring in their own bottles of alcohol for consumption at a hotel function
21. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
The pool area
All housekeeping employees
Preventive maintenance
22. What is true about first tier management companies
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23. What is the approximate number of attendees at the average business meeting
25 or fewer
Make or buy items
OTA
Reduced operational costs
24. What is the term used to identify those who purchase the rights to a hotels brand naem
Their price per unit declines
The hotels general manager
Franchise
Improved overall managment of the hotel
25. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
It is a reception that includes the services of complimentary food and/or beverages
It is prepared and cooked at the guests' table
Line level employees
2-4% gross revenue
26. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A la carte
A college graduation weekend occurring near a hotel
Executive chef
20%
27. Which group is more likely to use the services of a travel agent
Executive chef
Franchise service director
GDS
Older travelers
28. What is the purpose of an MSDS
Needles left by intravenous drug users
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe
OTA
29. Which of the following is NOT a demographic factor of a guest
Personality type
The food and beverage services offered by the hotel
At the advertised ending time
Trains
30. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
The strength of the brand name and the revenue the name will bring to the hotel
They generally manage hotels for a fee
Sorting/washing/drying
31. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Franchise service director
Preventive maintenance
Emergency maintenance
$2.20
32. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Marketing activity
Comp set
POM
They operate hotels for owners using the management company's trade name as the hotels brand
33. What is the difference between advertising and publicity
The food and beverage services offered by the hotel
Publicity is free
Package
The person in charge of the hotel's maintenances department
34. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Identifying guests needs and wants
The person in charge of the hotel's maintenances department
They are not being supervised with a service emphasis
New york
35. Which of the following best describes 'managers reception' in a limited service hotel
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Www.tripadvisor.com
It is a reception that includes the services of complimentary food and/or beverages
The person in charge of the hotel's maintenances department
36. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
It has been intentionally left behind
Reduced operational costs
FOC
An outside vendor
37. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Identifying guests needs and wants
$1.38
At the advertised ending time
Waste disposal costs
38. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The food and beverage services offered by the hotel
Pilferage
Identifying guests needs and wants
Waste disposal costs
39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Be an effective way to measure progress toward established service standards
They are important for all workers serving food
40. What is true about an investor in a hotel
Package
25 or fewer
The investor seeks a return on investment (ROI)
Executive chef
41. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
It has been intentionally left behind
The american hotel and lodging association
Housekeeping
Licensing
42. What does STAR report evaluate
The elimination of insects - rodents and scavenging animals
Marketing activity
A fixed amount paid for a guests daily travel expense
A hotels sales and marketing teams results in relation to those of other hotels
43. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Function rooms
To qualify prospects
Banquet manager
44. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
It is vacant and not yet cleaned
BEO
Incandescent bulb
Contribution margin
45. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Do not clean this room now
The strength of the brand name and the revenue the name will bring to the hotel
Franchise service director
The investor seeks a return on investment (ROI)
46. What is true about a hotel room that is 'on-change'
Identifying guests needs and wants
FTC
It has been intentionally left behind
It is vacant and not yet cleaned
47. Which of the following is most essential to providing good service
An outside vendor
Comp set
Identifying guests needs and wants
They should be update as guest preferences change over time
48. What is true about a marketing plan
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49. What is true about abandoned property
The host pays for the beverages cosumed by guests
Depreciation
It has been intentionally left behind
20%
50. What is true about hotel management companies
They generally manage hotels for a fee
By associating performance in providing guest service with employee compensation
$3.20
Include bath towels - hand towels - and washclothes
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