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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






2. Which is an example of a branded breakfast item






3. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






4. What does STAR report evaluate






5. Which professional recognition is typically granted by a governmental agency






6. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






7. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






8. What happens in a hotels OPL






9. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






10. What is true about mislaid property






11. Which food service activity happens first






12. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






13. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






14. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






15. Who will most often have the greatest detailed knowledge of guest likes and dislikes






16. In a housekeeping department - What is the role of inspector






17. 'Terry' refers to guest room amenities that






18. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






19. Which area would be considered public space in a hotel






20. Which is an example of a consumer-generated content web site?






21. What is true about a marketing plan

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22. Which of the following is the formula hoteliers use to calculate RevPar






23. What is the term used to identify those who purchase the rights to a hotels brand naem






24. Approximately how many hotels are in operation in the US






25. What is a normal par level in hotel laundry






26. What does Amtrak operate






27. from what language does the kitchen term 'mise en place' originate






28. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






29. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






30. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






31. What is true about the traditional russian style

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32. Which group would be classified as 'leisure travelers'






33. What is a lodging industry term for hotels operating under the same brand name






34. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






35. What is the approximate number of attendees at the average business meeting






36. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






37. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






38. Which of the following is most essential to providing good service






39. What is a per diem






40. What is the lodging industry term for a hotel that is not part of a franchise group?






41. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






42. What is true about a hotel room that is 'on-change'






43. How can guest service best be integrated with employee reward systems






44. What is the purpose of an MSDS






45. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






46. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






47. What do the initials PM refer to in a hotel maintenance department






48. Which is the most important market for large convention hotels






49. what type of activity describes the act of placing an ad in the yellow pages?






50. Which method would be least effective for determining guests' needs and wants







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Can you answer 50 questions in 15 minutes?


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