Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who will most often have the greatest detailed knowledge of guest likes and dislikes






2. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






3. which factor most influences guest perceptions about their experience at a lodging operation






4. Which brand is generally recognized as the first hotel chain






5. What is the purpose of cold calling






6. Managers can seek out service-minded staff by hiring those job applicants who






7. What best describes a hotels chief engineer

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8. Which of the following represents the correct order of procedures used in cleaning linens and terry products






9. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






10. Which professional recognition is typically granted by a governmental agency






11. How can guest service best be integrated with employee reward systems






12. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






13. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






14. What does a foot candle measure






15. what type of activity describes a site tour






16. What is true about abandoned property






17. Which of the following is NOT a demographic factor of a guest






18. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






19. What is true about transient travelers






20. When would hotel guest be charged a corkage fee






21. What do the initials PM refer to in a hotel maintenance department






22. Who has the greatest influence on the overall quality of service provided within a hotel






23. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






24. What is the lodging industry term for a hotel that is not part of a franchise group?






25. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






26. What is most likely to happen when many travelers want to visit and stay in an area






27. Which position would be a direct report to a hotels F&B director






28. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






29. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






30. What is true about a hotel room that is 'on-change'






31. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






32. What is true about an investor in a hotel






33. What does STAR report evaluate






34. What is the industry term for an organization that provides travel booking services on the internet






35. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






36. A CVB is typically funded by what






37. What is the term used to identify those who sell the rights to use a hotels brand name






38. What is the type of dining in which each available menu item is sold for an individual price






39. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






40. What does Amtrak operate






41. What is the most important reason for properly maintaining trash removal areas






42. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






43. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






44. In a hotel guest room - Which is a potential source of HIV






45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






46. Which of the following is most essential to providing good service






47. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






48. What is true about mislaid property






49. What is true about second-tier management companies

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50. Which group would be classified as 'leisure travelers'