Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






3. What is true about transient travelers






4. Which group is more likely to use the services of a travel agent






5. What is the industry term for an organization that provides travel booking services on the internet






6. 'Terry' refers to guest room amenities that






7. Which brand is generally recognized as the first hotel chain






8. Which is an example of a consumer-generated content web site?






9. What is the type of dining in which each available menu item is sold for an individual price






10. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






11. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






12. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






13. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






14. Who has the greatest influence on the overall quality of service provided within a hotel






15. What is another lodging term for work-order






16. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






17. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






18. What is the term used to identify those who purchase the rights to a hotels brand naem






19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






20. Managers can seek out service-minded staff by hiring those job applicants who






21. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






22. What is the lodging industry term for a hotel that is not part of a franchise group?






23. Which professional recognition is typically granted by a governmental agency






24. Which types of food items have labor 'built in' to their prices






25. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






26. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






27. What is the most important reason for properly maintaining trash removal areas






28. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






30. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






31. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






32. What is the advantage of a CFL






33. Which of the following is the formula hoteliers use to calculate RevPar






34. What is true about an accrual accounting system






35. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






36. What is true about a hotel room that is 'on-change'






37. Which is true about a hotels commitment to green practices






38. What is another lodging industry term for a specific hotel brand name






39. Which is an example of a branded breakfast item






40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






41. What best describes a hotels chief engineer

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42. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






43. Which state is NOT among the 3 largest car rental location states






44. In the lodging industry - What is the meaning of the term room mix






45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






46. Which area would be considered public space in a hotel






47. What do the initials PM refer to in a hotel maintenance department






48. What is the purpose of an MSDS






49. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






50. Which of the following is most essential to providing good service