Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which factor has the most impact on the number of guests who will be served in a limited service hotel






2. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






3. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






4. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






5. For food service buyers when does the ownership exchange of products the have purchased actually take place






6. 'Terry' refers to guest room amenities that






7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






8. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






9. What is the purpose of an MSDS






10. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






11. Which state is NOT among the 3 largest car rental location states






12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






13. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






14. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






15. What should happen to service procedures after they have been implemented in a hotel






16. What happens to a hotel's POM costs as a hotel ages






17. What is true about food served in the traditional french style

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18. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






19. What is the most important reason for properly maintaining trash removal areas






20. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






21. Which is true about a hotels commitment to green practices






22. Which of the following is most essential to providing good service






23. Who usually maintains the washers and dryers placed in a hotel's guest laundry






24. When would hotel guest be charged a corkage fee






25. What is true about a hosted bar






26. What do the initials PM refer to in a hotel maintenance department






27. Who is responsible for making the distinction between mislaid - lost and abandoned property

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28. Which of the following best describes 'managers reception' in a limited service hotel






29. Who will most often have the greatest detailed knowledge of guest likes and dislikes






30. Which of the following is essential if employees are to effectively resolve guest problems as they occur






31. When can a cross-functional team be an effective operatiional tool in a hotel






32. What is true about second-tier management companies

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33. Which area would be considered public space in a hotel






34. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






35. Which professional recognition is typically granted by a governmental agency






36. What is true about an accrual accounting system






37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






38. What is true about first tier management companies

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39. What is true about abandoned property






40. Which food service activity happens first






41. What does a foot candle measure






42. A CVB is typically funded by what






43. Which is an example of a consumer-generated content web site?






44. Which is an example of a branded breakfast item






45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






46. Which of the following is a demand generator






47. In a housekeeping department - What is the role of inspector






48. Approximately how many hotels are in operation in the US






49. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






50. In regard to quality service - a gal of zero defects can