Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an investor in a hotel






2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






3. Which of the following is essential if employees are to effectively resolve guest problems as they occur






4. What best describes a hotels chief engineer

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5. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






6. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






7. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






8. In Which type of booking model are room rates readily viewed on-line by potential guests?






9. What should happen to service procedures after they have been implemented in a hotel






10. Which of the following represents the correct order of procedures used in cleaning linens and terry products






11. A brand specific frequent guest program is an example of a...






12. What is another lodging term for work-order






13. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






14. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






16. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






17. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






18. In the lodging industry - What is the meaning of the term room mix






19. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






20. What is the difference between advertising and publicity






21. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






22. Which area would be considered public space in a hotel






23. What is true about a marketing plan

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24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






25. Who is responsible for making the distinction between mislaid - lost and abandoned property

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26. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






27. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






28. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






29. What does STAR report evaluate






30. How can guest service best be integrated with employee reward systems






31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






32. Which is an example of a branded breakfast item






33. What is true about abandoned property






34. Which method would be least effective for determining guests' needs and wants






35. What is the type of dining in which each available menu item is sold for an individual price






36. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






37. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






38. What is the approximate number of attendees at the average business meeting






39. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






40. What is true about abandoned property






41. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






42. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






43. What is true about sanitation concerns in a limited service- hotel






44. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






45. What is a REIT






46. To whom does the sous chef in a large hotel report






47. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






48. Which of the following best describes 'managers reception' in a limited service hotel






49. Managers can seek out service-minded staff by hiring those job applicants who






50. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space