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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of cold calling






2. What is the one reason a hotel owner might consider hiring a hotel management company






3. What happens to a hotel's POM costs as a hotel ages






4. For Which item below would a 'replace as needed' program be best






5. What does STAR report evaluate






6. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






7. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






8. What is the type of dining in which each available menu item is sold for an individual price






9. The best menus are those developed based upon






10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






11. What best describes a hotels chief engineer

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12. Who usually maintains the washers and ryers placed in a hotels guests laundry






13. What is true about mislaid property






14. In a housekeeping department - What is the role of inspector






15. What is the advantage of a CFL






16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






17. For food service buyers when does the ownership exchange of products the have purchased actually take place






18. Which brand is generally recognized as the first hotel chain






19. Which of the following is the formula hoteliers use to calculate RevPar






20. Which of the following represents the correct order of procedures used in cleaning linens and terry products






21. Which is true about a hotels commitment to green practices






22. Which is an example of a consumer-generated content web site?






23. To whom does the sous chef in a large hotel report






24. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






25. What is true about an investor in a hotel






26. Which group would be classified as 'leisure travelers'






27. Which method would be least effective for determining guests' needs and wants






28. What is the industry term for an organization that provides travel booking services on the internet






29. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






30. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






31. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






32. What is true about sanitation concerns in a limited service- hotel






33. What does a foot candle measure






34. What is true about abandoned property






35. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






36. Which of the following would be considered a user-generated web site

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37. What should happen to service procedures after they have been implemented in a hotel






38. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






39. What is the most important reason for properly maintaining trash removal areas






40. Which factor has the most impact on the number of guests who will be served in a limited service hotel






41. What happens in a hotels OPL






42. Who will most often have the greatest detailed knowledge of guest likes and dislikes






43. What is a lodging industry term for hotels operating under the same brand name






44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






45. What is true about a marketing plan

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46. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






47. A brand specific frequent guest program is an example of a...






48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






49. Managers can seek out service-minded staff by hiring those job applicants who






50. What is true about a hotel room that is 'on-change'






Can you answer 50 questions in 15 minutes?



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