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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For food service buyers when does the ownership exchange of products the have purchased actually take place






2. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






3. What is true about transient travelers






4. Who will most often have the greatest detailed knowledge of guest likes and dislikes






5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






7. Which food service activity happens first






8. What is the term describing stealing of small quantities of something over a period of time






9. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






11. Which brand is generally recognized as the first hotel chain






12. What is the one reason a hotel owner might consider hiring a hotel management company






13. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






14. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






15. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






16. What is most likely to happen when many travelers want to visit and stay in an area






17. What is the industry term for an organization that provides travel booking services on the internet






18. What is true about abandoned property






19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






20. Which is true about a hotels commitment to green practices






21. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






22. Which is an example of a branded breakfast item






23. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






24. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






25. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






26. What is true about a hotel room that is 'on-change'






27. Which group of employees will most often initiate the largest number of work orders






28. For Which item below would a 'replace as needed' program be best






29. Which of the following best describes a 'moment of truth'






30. Which of the following best describes 'managers reception' in a limited service hotel






31. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






32. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






33. What is true about food served in the traditional french style

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34. Approximately how many hotels are in operation in the US






35. What does Amtrak operate






36. What happens in a hotels OPL






37. What is the greatest difference between full service and limited service hotels






38. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






39. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






40. In Which type of booking model are room rates readily viewed on-line by potential guests?






41. Managers can seek out service-minded staff by hiring those job applicants who






42. Which state is NOT among the 3 largest car rental location states






43. Who usually maintains the washers and dryers placed in a hotel's guest laundry






44. What is true about hotel management companies






45. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






46. What is the advantage of a CFL






47. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






48. What is another lodging term for work-order






49. Which area would be considered public space in a hotel






50. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that







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Can you answer 50 questions in 15 minutes?


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