Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managers can seek out service-minded staff by hiring those job applicants who






2. What is true about an accrual accounting system






3. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






4. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






5. What is a lodging industry term for hotels operating under the same brand name






6. What does STAR report evaluate






7. What is true about transient travelers






8. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






9. Who usually maintains the washers and dryers placed in a hotel's guest laundry






10. What is another lodging term for work-order






11. What is the term describing stealing of small quantities of something over a period of time






12. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






13. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






14. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






15. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






16. Which of the following is NOT a demographic factor of a guest






17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






18. Which types of food items have labor 'built in' to their prices






19. What is the purpose of cold calling






20. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






21. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






22. What is true about food served in the traditional french style

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23. What is true about a hosted bar






24. What is true about sanitation concerns in a limited service- hotel






25. What is true about second-tier management companies

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26. What is the difference between advertising and publicity






27. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






28. A brand specific frequent guest program is an example of a...






29. Which of the following represents the correct order of procedures used in cleaning linens and terry products






30. What is the lodging industry term for a hotel that is not part of a franchise group?






31. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






32. What is the type of dining in which each available menu item is sold for an individual price






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. Which professional recognition is typically granted by a governmental agency






35. What does a foot candle measure






36. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






37. Which state is NOT among the 3 largest car rental location states






38. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






39. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






40. What is the industry term for an organization that provides travel booking services on the internet






41. what type of activity describes the act of placing an ad in the yellow pages?






42. Which factor has the most impact on the number of guests who will be served in a limited service hotel






43. Which of the following is most essential to providing good service






44. What is true about a marketing plan

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45. What is true about abandoned property






46. The best menus are those developed based upon






47. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






48. In regard to quality service - a gal of zero defects can






49. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






50. What is the term used to identify those who purchase the rights to a hotels brand naem