Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






2. When can a cross-functional team be an effective operatiional tool in a hotel






3. what type of activity describes a site tour






4. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






5. Which factor has the most impact on the number of guests who will be served in a limited service hotel






6. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






8. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






9. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






10. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






11. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






12. Which food service activity happens first






13. Which of the following is NOT a demographic factor of a guest






14. What is the one reason a hotel owner might consider hiring a hotel management company






15. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






16. What is the type of dining in which each available menu item is sold for an individual price






17. What is true about abandoned property






18. What is a lodging industry term for hotels operating under the same brand name






19. What is true about the cost of providing room service meals






20. Which group of employees will most often initiate the largest number of work orders






21. What does a foot candle measure






22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






23. What is the term used to identify those who purchase the rights to a hotels brand naem






24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






25. Which is true about a hotels commitment to green practices






26. What does Amtrak operate






27. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






28. Which is an example of a branded breakfast item






29. What happens to a hotel's POM costs as a hotel ages






30. What is true about an accrual accounting system






31. What happens in a hotels OPL






32. What is true about the traditional russian style

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33. What is another lodging term for work-order






34. Which types of food items have labor 'built in' to their prices






35. Which professional recognition is typically granted by a governmental agency






36. What is a per diem






37. Who is responsible for making the distinction between mislaid - lost and abandoned property

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38. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






39. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






40. When would hotel guest be charged a corkage fee






41. In a hotel guest room - Which is a potential source of HIV






42. How can guest service best be integrated with employee reward systems






43. What is true about hotel management companies






44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






45. Managers can seek out service-minded staff by hiring those job applicants who






46. Which group is more likely to use the services of a travel agent






47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






49. In the lodging industry - What is the meaning of the term room mix






50. What is the lodging industry term for a hotel that is not part of a franchise group?