Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






2. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






3. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






4. For food service buyers when does the ownership exchange of products the have purchased actually take place






5. Which group of housekeeping employees should receive blood born pathogen training






6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






7. What is the type of dining in which each available menu item is sold for an individual price






8. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






9. What is true about mislaid property






10. What is a REIT






11. Who usually maintains the washers and ryers placed in a hotels guests laundry






12. Which of the following would be considered a user-generated web site

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13. Which of the following is most essential to providing good service






14. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






15. Which position would be a direct report to a hotels F&B director






16. What is true about a marketing plan

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17. What is true about a hosted bar






18. What is the difference between advertising and publicity






19. Who is responsible for making the distinction between mislaid - lost and abandoned property

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20. What is the term used to identify those who sell the rights to use a hotels brand name






21. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






22. What is the lodging industry term for a hotel that is not part of a franchise group?






23. What is true about food served in the traditional french style

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24. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






25. What is the greatest difference between full service and limited service hotels






26. To whom does the sous chef in a large hotel report






27. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






28. from what language does the kitchen term 'mise en place' originate






29. What is a normal par level in hotel laundry






30. What does STAR report evaluate






31. What is the purpose of an MSDS






32. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






33. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






34. What is true about transient travelers






35. What is true about sanitation concerns in a limited service- hotel






36. Which of the following is essential if employees are to effectively resolve guest problems as they occur






37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






38. What is true about the traditional russian style

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39. what type of activity describes the act of placing an ad in the yellow pages?






40. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






43. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






44. What is true about an investor in a hotel






45. What is the term describing stealing of small quantities of something over a period of time






46. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






47. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






48. Which of the following is NOT a demographic factor of a guest






49. What should happen to service procedures after they have been implemented in a hotel






50. What happens in a hotels OPL