Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is the most important market for large convention hotels
Group market
Confirm item quantity and quality
Air handlers
$73.00

2. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Laundry is processed
Chain
Depreciation

3. Which is true about a hotels commitment to green practices
Trains
It is increasingly viewed by guests a a sign of commitment to quality service
Preventive maintenance
A hotels sales and marketing teams results in relation to those of other hotels

4. Which professional recognition is typically granted by a governmental agency
Licensing
FOC
It has been intentionally left behind
$73.00

5. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
They operate hotels for owners using the management company's trade name as the hotels brand
AAHOA
Needles left by intravenous drug users
The pool area

6. When can a cross-functional team be an effective operatiional tool in a hotel
A hotels occupancy tax
A fixed amount paid for a guests daily travel expense
When resolving hotel operating problems
Night auditor

7. What is true about second-tier management companies

8. In a housekeeping department - What is the role of inspector
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
$3.20
ADR x Occupancy Rate= RevPar
The ensure guest room cleanliness

9. Which of the following is essential if employees are to effectively resolve guest problems as they occur
A college graduation weekend occurring near a hotel
It has been intentionally left behind
Make or buy items
The authority to make key decisions

10. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
50000
Deep cleaning
Presale activity
Housekeeping

11. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Room rates and the number of operating hotel properties will increase
Chain
It influences the guests total perception of a hotel visit

12. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Daily
Comp set
To help keep workers safe

13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
The american hotel and lodging association
Illumination levels
An outside vendor
At the advertised ending time

14. Which housekeeping- related term is not used by professional hoteliers
Ritz carlton
Air handlers
Effectively answer open-ended questions about hypothetical service situations
Maid

15. Which types of food items have labor 'built in' to their prices
Make or buy items
GDS
They operate hotels for owners using the management company's trade name as the hotels brand
Air handlers

16. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
The host pays for the beverages cosumed by guests
The number of hotel rooms sold the previous night
The investor seeks a return on investment (ROI)

17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Function rooms
They are not being supervised with a service emphasis
Empowerment
Emergency maintenance

18. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Value
Reduced operational costs
$1.38
Needles left by intravenous drug users

19. What is true about hotel management companies
They generally manage hotels for a fee
At the advertised ending time
It is increasingly viewed by guests a a sign of commitment to quality service
Reduced operational costs

20. What does a foot candle measure
The authority to make key decisions
Illumination levels
Profits are higher with banquet sales
Marketing activity

21. What happens to the unit price of food service items as the number of those items purchased increases
Value
They are not being supervised with a service emphasis
Their price per unit declines
Kellogg cereal

22. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
An outside vendor
Water pumps
A hotels sales and marketing teams results in relation to those of other hotels

23. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Daily
Night auditor
They will have the same quality service expectations
Presale activity

24. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
ADR x Occupancy Rate= RevPar
The elimination of insects - rodents and scavenging animals
Opaque rate model

25. What is a per diem
A fixed amount paid for a guests daily travel expense
Independent
They operate hotels for owners using the management company's trade name as the hotels brand
Make or buy items

26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
It is prepared and cooked at the guests' table
2-4% gross revenue
$2.25
Www.tripadvisor.com

27. When would hotel guest be charged a corkage fee
New york
When guests bring in their own bottles of alcohol for consumption at a hotel function
FTC
Illumination levels

28. Which is an example of a branded breakfast item
50%
It has been intentionally left behind
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Kellogg cereal

29. What is the industry term for an organization that provides travel booking services on the internet
FTC
Group market
OTA
Publicity is free

30. What is true about the cost of providing room service meals
The person in charge of the hotel's maintenances department
The cost is higher than that of dining room service
Waiting for guests to approach staff with specific problems
Pilferage

31. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
The buying is based upon predetermined desired inventory levels
Confirm item quantity and quality
Chain

32. 'Terry' refers to guest room amenities that
Older travelers
Eggs and breakfast meat items
Profits are higher with banquet sales
Include bath towels - hand towels - and washclothes

33. What is true about transient travelers
Group market
They are individual travelers
To qualify prospects
Laundry is processed

34. In a hotel guest room - Which is a potential source of HIV
The american hotel and lodging association
Improved overall managment of the hotel
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users

35. Which position would be a direct report to a hotels F&B director
Deep cleaning
They are not being supervised with a service emphasis
Function rooms
Banquet manager

36. What is true about first tier management companies

37. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Incandescent bulb
The strength of the brand name and the revenue the name will bring to the hotel
They are not being supervised with a service emphasis
Line level employees

38. What is a REIT
The food and beverage services offered by the hotel
A stock issuing company that can own and operate its own hotels
Franchisor
GDS

39. Which state is NOT among the 3 largest car rental location states
An outside vendor
At the advertised ending time
New york
The strength of the brand name and the revenue the name will bring to the hotel

40. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
A la carte
Function rooms
Personality type
FTC

41. What is another lodging industry term for a specific hotel brand name
Identifying guests needs and wants
A college graduation weekend occurring near a hotel
Flag
They will have the same quality service expectations

42. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Contribution margin
Value
A hotels sales and marketing teams results in relation to those of other hotels
When resolving hotel operating problems

43. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Make or buy items
Value
At the advertised ending time
The strength of the brand name and the revenue the name will bring to the hotel

44. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
The authority to make key decisions
Confirm item quantity and quality
Empowerment
A reunion held for veterans of the vietnam war

45. What does STAR report evaluate
Room rates and the number of operating hotel properties will increase
Www.tripadvisor.com
They are not being supervised with a service emphasis
A hotels sales and marketing teams results in relation to those of other hotels

46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
3 times the normal usage
Depreciation
Eggs and breakfast meat items
A fixed amount paid for a guests daily travel expense

47. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Maintenance request
The cost is higher than that of dining room service
The specific brands of products served and serving hours
Do not clean this room now

48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$3.20
$13.53
The cost is higher than that of dining room service
Marketing activity

49. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Publicity is free
AAHOA
Attrition

50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
It is designed to meet the hotel's sales goal
Emergency maintenance
The buying is based upon predetermined desired inventory levels
2-4% gross revenue