Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






3. To whom does the sous chef in a large hotel report






4. Which professional recognition is typically granted by a governmental agency






5. When can a cross-functional team be an effective operatiional tool in a hotel






6. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






7. Approximately how many hotels are in operation in the US






8. For food service buyers when does the ownership exchange of products the have purchased actually take place






9. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






10. What is true about a hosted bar






11. from what language does the kitchen term 'mise en place' originate






12. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






15. What is true about an investor in a hotel






16. What is the term used to identify those who sell the rights to use a hotels brand name






17. what type of activity describes the act of placing an ad in the yellow pages?






18. In regard to quality service - a gal of zero defects can






19. What does a foot candle measure






20. Which is an example of a branded breakfast item






21. Which area would be considered public space in a hotel






22. What is the purpose of an MSDS






23. What is most likely to happen when many travelers want to visit and stay in an area






24. which factor most influences guest perceptions about their experience at a lodging operation






25. What happens to a hotel's POM costs as a hotel ages






26. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






27. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






28. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






29. Managers can seek out service-minded staff by hiring those job applicants who






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. Which is the most important market for large convention hotels






32. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






33. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


34. What is true about abandoned property






35. When would hotel guest be charged a corkage fee






36. Which housekeeping- related term is not used by professional hoteliers






37. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






38. Which of the following is a demand generator






39. Which of the following is NOT a demographic factor of a guest






40. Which group of housekeeping employees should receive blood born pathogen training






41. Which method would be least effective for determining guests' needs and wants






42. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






43. What is another lodging industry term for a specific hotel brand name






44. Which factor has the most impact on the number of guests who will be served in a limited service hotel






45. What is the difference between advertising and publicity






46. Which is an example of a consumer-generated content web site?






47. In a housekeeping department - What is the role of inspector






48. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


49. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents