Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In regard to quality service - a gal of zero defects can






2. What happens to the unit price of food service items as the number of those items purchased increases






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. Who has the greatest influence on the overall quality of service provided within a hotel






5. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






6. what type of activity describes a site tour






7. Which food service activity happens first






8. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






9. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






11. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






12. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






13. Which of the following is the formula hoteliers use to calculate RevPar






14. A brand specific frequent guest program is an example of a...






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. Which brand is generally recognized as the first hotel chain






17. Which of the following best describes a 'moment of truth'






18. What is true about transient travelers






19. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






20. What does Amtrak operate






21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






22. What is the difference between advertising and publicity






23. from what language does the kitchen term 'mise en place' originate






24. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






25. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






26. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






28. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






29. What is true about mislaid property






30. What is the term used to identify those who purchase the rights to a hotels brand naem






31. Which group would be classified as 'leisure travelers'






32. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






33. To whom does the sous chef in a large hotel report






34. What is the type of dining in which each available menu item is sold for an individual price






35. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






36. Approximately how many hotels are in operation in the US






37. Which group is more likely to use the services of a travel agent






38. Which of the following is NOT a demographic factor of a guest






39. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






40. Who usually maintains the washers and dryers placed in a hotel's guest laundry






41. What is another lodging term for work-order






42. what type of activity describes the act of placing an ad in the yellow pages?






43. What is true about the traditional russian style


44. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






45. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






46. Which area would be considered public space in a hotel






47. What is true about second-tier management companies


48. What is most likely to happen when many travelers want to visit and stay in an area






49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






50. How can guest service best be integrated with employee reward systems