Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Independent
A stock issuing company that can own and operate its own hotels
Presale activity

2. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
BEO
AAHOA
Laundry is processed

3. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Presale activity
At the advertised ending time
$2.20
An outside vendor

4. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
The hotel's executive housekeeper in keeping with the hotel policies and procedures
2-4% gross revenue
BEO
The buying is based upon predetermined desired inventory levels

5. What is the type of dining in which each available menu item is sold for an individual price
Comp set
Night auditor
To help keep workers safe
A la carte

6. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
The host pays for the beverages cosumed by guests
Franchisor
Daily

7. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
All housekeeping employees
Effectively answer open-ended questions about hypothetical service situations
Night auditor

8. What is the advantage of a CFL
The number of hotel rooms sold the previous night
To qualify prospects
It matches expenses incurred with revenues generated
Reduced operational costs

9. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
It is designed to meet the hotel's sales goal
Waste disposal costs
New york

10. Which types of food items have labor 'built in' to their prices
Trains
Make or buy items
Marketing activity
Chain

11. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
It is vacant and not yet cleaned
50000
It influences the guests total perception of a hotel visit
Incandescent bulb

12. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Sorting/washing/drying
The buying is based upon predetermined desired inventory levels
50%
A fixed amount paid for a guests daily travel expense

13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
A college graduation weekend occurring near a hotel
The ratio of different room types in a hotel
BEO

14. What best describes a hotels chief engineer

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15. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
GDS
Publicity is free
50%
The investor seeks a return on investment (ROI)

16. When can a cross-functional team be an effective operatiional tool in a hotel
Empowerment
When resolving hotel operating problems
Personality type
3 times the normal usage

17. Which housekeeping- related term is not used by professional hoteliers
Maid
Empowerment
Opaque rate model
Air handlers

18. What is the term describing stealing of small quantities of something over a period of time
Pilferage
They operate hotels for owners but do not use the management company's name as part of the hotels name
It influences the guests total perception of a hotel visit
Laundry is processed

19. To whom does the sous chef in a large hotel report
All housekeeping employees
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Executive chef
They will have the same quality service expectations

20. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Costs increase
Management contract
28
Your ADR is higher then that of your competitors

21. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
Value
They operate hotels for owners using the management company's trade name as the hotels brand
Contribution margin

22. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Preventive maintenance
The cost is higher than that of dining room service
The host pays for the beverages cosumed by guests

23. What is another lodging industry term for a specific hotel brand name
Empowerment
Banquet manager
Flag
They should be update as guest preferences change over time

24. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Franchisors sales and marketing efforts
To qualify prospects
FOC
The american hotel and lodging association

25. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The food and beverage services offered by the hotel
Banquet manager
The ratio of different room types in a hotel
The strength of the brand name and the revenue the name will bring to the hotel

26. In the lodging industry - What is the meaning of the term room mix
Eggs and breakfast meat items
The elimination of insects - rodents and scavenging animals
The ratio of different room types in a hotel
FOC

27. Who usually maintains the washers and dryers placed in a hotel's guest laundry
By associating performance in providing guest service with employee compensation
An outside vendor
Deep cleaning
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

28. The best menus are those developed based upon
Guest preference
A college graduation weekend occurring near a hotel
Sorting/washing/drying
Older travelers

29. Which professional recognition is typically granted by a governmental agency
New york
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The ensure guest room cleanliness
Licensing

30. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
250
They generally manage hotels for a fee
It is increasingly viewed by guests a a sign of commitment to quality service
28

31. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
The specific brands of products served and serving hours
They are not being supervised with a service emphasis
They generally manage hotels for a fee

32. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Waiting for guests to approach staff with specific problems
50000
When guests bring in their own bottles of alcohol for consumption at a hotel function

33. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The cost is higher than that of dining room service
250
Air handlers
An outside vendor

34. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The elimination of insects - rodents and scavenging animals
Franchise
The cost is higher than that of dining room service
Purchases of food

35. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Publicity is free
A reunion held for veterans of the vietnam war
Opaque rate model
Line level employees

36. Which food service activity happens first
A reunion held for veterans of the vietnam war
$3.20
Confirm item quantity and quality
It is vacant and not yet cleaned

37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Costs increase
Comp set
The pool area
A la carte

38. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
The buying is based upon predetermined desired inventory levels
Value
$2.20
Merchant model

39. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Merchant model
A college graduation weekend occurring near a hotel
Franchisor

40. Which of the following best describes 'managers reception' in a limited service hotel
Group market
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is a reception that includes the services of complimentary food and/or beverages
The ensure guest room cleanliness

41. What is true about mislaid property
The strength of the brand name and the revenue the name will bring to the hotel
A web site that allows a hotel's guests to post reviews of their previous stays
It has been intentionally left behind
Eggs and breakfast meat items

42. Which of the following is most essential to providing good service
Comp set
Confirm item quantity and quality
OTA
Identifying guests needs and wants

43. What is true about sanitation concerns in a limited service- hotel
Water pumps
They are important for all workers serving food
Chain
A fixed amount paid for a guests daily travel expense

44. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
A hotels sales and marketing teams results in relation to those of other hotels
A family on vacation
To qualify prospects

45. What is the approximate number of attendees at the average business meeting
A hotels occupancy tax
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They will have the same quality service expectations
25 or fewer

46. Which of the following represents the correct order of procedures used in cleaning linens and terry products
A web site that allows a hotel's guests to post reviews of their previous stays
Sorting/washing/drying
The investor seeks a return on investment (ROI)
It is prepared and cooked at the guests' table

47. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Preventive maintenance
$2.20
They are not being supervised with a service emphasis
OTA

48. In a hotel guest room - Which is a potential source of HIV
The food and beverage services offered by the hotel
The person in charge of the hotel's maintenances department
Needles left by intravenous drug users
It is vacant and not yet cleaned

49. For Which item below would a 'replace as needed' program be best
Function rooms
Water pumps
The investor seeks a return on investment (ROI)
They operate hotels for owners using the management company's trade name as the hotels brand

50. What is true about a hosted bar
$73.00
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The host pays for the beverages cosumed by guests
Your ADR is higher then that of your competitors