Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is NOT a demographic factor of a guest






2. Who will most often have the greatest detailed knowledge of guest likes and dislikes






3. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






4. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






5. The best menus are those developed based upon






6. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






7. what type of activity describes the act of placing an ad in the yellow pages?






8. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






9. A CVB is typically funded by what






10. In regard to quality service - a gal of zero defects can






11. Which is an example of a branded breakfast item






12. from what language does the kitchen term 'mise en place' originate






13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






14. What do the initials PM refer to in a hotel maintenance department






15. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






16. Which state is NOT among the 3 largest car rental location states






17. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






19. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






20. Which housekeeping- related term is not used by professional hoteliers






21. which factor most influences guest perceptions about their experience at a lodging operation






22. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






23. Which group would be classified as 'leisure travelers'






24. Which of the following is essential if employees are to effectively resolve guest problems as they occur






25. A brand specific frequent guest program is an example of a...






26. What is the term used to identify those who purchase the rights to a hotels brand naem






27. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






28. What happens to the unit price of food service items as the number of those items purchased increases






29. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






30. For food service buyers when does the ownership exchange of products the have purchased actually take place






31. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






32. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






33. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






34. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






35. What is another lodging industry term for a specific hotel brand name






36. What is true about transient travelers






37. What is a normal par level in hotel laundry






38. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






39. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






40. Which group of employees will most often initiate the largest number of work orders






41. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






42. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






43. What is true about food served in the traditional french style

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44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






45. Which method would be least effective for determining guests' needs and wants






46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






47. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






48. How can guest service best be integrated with employee reward systems






49. Which of the following represents the correct order of procedures used in cleaning linens and terry products






50. What is true about an investor in a hotel