Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






2. Which of the following represents the correct order of procedures used in cleaning linens and terry products






3. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






4. what type of activity describes the act of placing an ad in the yellow pages?






5. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






7. Which group of employees will most often initiate the largest number of work orders






8. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






9. What is true about first tier management companies

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10. Which of the following is most essential to providing good service






11. What is the term used to identify those who purchase the rights to a hotels brand naem






12. What best describes a hotels chief engineer

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13. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






14. What is true about food served in the traditional french style

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15. What is true about a marketing plan

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16. Which of the following best describes a 'moment of truth'






17. What does Amtrak operate






18. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






20. For food service buyers when does the ownership exchange of products the have purchased actually take place






21. What is true about sanitation concerns in a limited service- hotel






22. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






23. What is the approximate number of attendees at the average business meeting






24. What is the greatest difference between full service and limited service hotels






25. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






26. Which is the most important market for large convention hotels






27. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






28. Which professional recognition is typically granted by a governmental agency






29. What is the difference between advertising and publicity






30. Which of the following best describes 'managers reception' in a limited service hotel






31. What happens to a hotel's POM costs as a hotel ages






32. What is a lodging industry term for hotels operating under the same brand name






33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






34. What is true about an accrual accounting system






35. Which housekeeping- related term is not used by professional hoteliers






36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






37. What happens in a hotels OPL






38. What is the advantage of a CFL






39. Approximately how many hotels are in operation in the US






40. A brand specific frequent guest program is an example of a...






41. In regard to quality service - a gal of zero defects can






42. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






43. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






44. What is true about transient travelers






45. What is true about a hotel room that is 'on-change'






46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






47. What is the industry term for an organization that provides travel booking services on the internet






48. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






49. What is the lodging industry term for a hotel that is not part of a franchise group?






50. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest