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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For food service buyers when does the ownership exchange of products the have purchased actually take place






2. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






3. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






4. How can guest service best be integrated with employee reward systems






5. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






6. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






7. What is true about transient travelers






8. What is the term used to identify those who sell the rights to use a hotels brand name






9. Which group of employees will most often initiate the largest number of work orders






10. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






11. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






12. A brand specific frequent guest program is an example of a...






13. What is true about mislaid property






14. What is true about an accrual accounting system






15. What is the difference between advertising and publicity






16. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






17. Which food service activity happens first






18. Which group is more likely to use the services of a travel agent






19. In a hotel guest room - Which is a potential source of HIV






20. What do the initials PM refer to in a hotel maintenance department






21. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






22. What is true about the cost of providing room service meals






23. What is true about a marketing plan

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24. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






25. Which factor has the most impact on the number of guests who will be served in a limited service hotel






26. What is the approximate number of attendees at the average business meeting






27. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






28. What is the purpose of cold calling






29. What is the term describing stealing of small quantities of something over a period of time






30. Who usually maintains the washers and dryers placed in a hotel's guest laundry






31. Which state is NOT among the 3 largest car rental location states






32. What is the greatest difference between full service and limited service hotels






33. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






34. Which group would be classified as 'leisure travelers'






35. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






36. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






37. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






38. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






39. What is another lodging industry term for a specific hotel brand name






40. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






41. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






42. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






43. When would hotel guest be charged a corkage fee






44. The best menus are those developed based upon






45. what type of activity describes a site tour






46. What is the purpose of an MSDS






47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






48. What is true about abandoned property






49. What best describes a hotels chief engineer

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50. Which is the most important market for large convention hotels







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Can you answer 50 questions in 15 minutes?


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