Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which method would be least effective for determining guests' needs and wants






2. What is the term describing stealing of small quantities of something over a period of time






3. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






4. What should happen to service procedures after they have been implemented in a hotel






5. What is most likely to happen when many travelers want to visit and stay in an area






6. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






7. What is true about abandoned property






8. In a housekeeping department - What is the role of inspector






9. What is a per diem






10. What is true about second-tier management companies

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11. What is the most important reason for properly maintaining trash removal areas






12. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






13. What is the difference between advertising and publicity






14. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






15. What is another lodging industry term for a specific hotel brand name






16. Managers can seek out service-minded staff by hiring those job applicants who






17. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






18. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






19. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






20. What is true about abandoned property






21. Which of the following would be considered a user-generated web site

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22. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






23. Which of the following is most essential to providing good service






24. What do the initials PM refer to in a hotel maintenance department






25. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






26. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






27. What does Amtrak operate






28. Which of the following is a demand generator






29. Which brand is generally recognized as the first hotel chain






30. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






31. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






32. For Which item below would a 'replace as needed' program be best






33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






34. Who usually maintains the washers and dryers placed in a hotel's guest laundry






35. Which group of employees will most often initiate the largest number of work orders






36. What is the approximate number of attendees at the average business meeting






37. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






38. When would hotel guest be charged a corkage fee






39. What is the lodging industry term for a hotel that is not part of a franchise group?






40. In the lodging industry - What is the meaning of the term room mix






41. Which types of food items have labor 'built in' to their prices






42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






43. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






44. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






45. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






46. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






47. Who usually maintains the washers and ryers placed in a hotels guests laundry






48. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






49. Who is responsible for making the distinction between mislaid - lost and abandoned property

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50. Approximately how many hotels are in operation in the US