Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is essential if employees are to effectively resolve guest problems as they occur






2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






3. Who usually maintains the washers and ryers placed in a hotels guests laundry






4. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






5. What is true about hotel management companies






6. A CVB is typically funded by what






7. What is true about a hotel room that is 'on-change'






8. Which of the following would be considered a user-generated web site

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9. What is the industry term for an organization that provides travel booking services on the internet






10. What is the greatest difference between full service and limited service hotels






11. Which of the following is NOT a demographic factor of a guest






12. Which is an example of a consumer-generated content web site?






13. What is true about a marketing plan

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14. What is a per diem






15. What does a foot candle measure






16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






17. Who usually maintains the washers and dryers placed in a hotel's guest laundry






18. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






19. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






20. What happens to a hotel's POM costs as a hotel ages






21. Who is responsible for making the distinction between mislaid - lost and abandoned property

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22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






23. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






24. 'Terry' refers to guest room amenities that






25. In regard to quality service - a gal of zero defects can






26. In a housekeeping department - What is the role of inspector






27. What happens in a hotels OPL






28. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






29. What is true about first tier management companies

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30. What is the purpose of cold calling






31. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






32. What is another lodging term for work-order






33. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






34. What does STAR report evaluate






35. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






36. Who will most often have the greatest detailed knowledge of guest likes and dislikes






37. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






38. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






39. Which of the following best describes a 'moment of truth'






40. What is the lodging industry term for a hotel that is not part of a franchise group?






41. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






42. A brand specific frequent guest program is an example of a...






43. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






44. What is true about an investor in a hotel






45. Which is the most important market for large convention hotels






46. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






47. What best describes a hotels chief engineer

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48. When would hotel guest be charged a corkage fee






49. from what language does the kitchen term 'mise en place' originate






50. What is the most important reason for properly maintaining trash removal areas