Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following represents the correct order of procedures used in cleaning linens and terry products
To qualify prospects
GDS
Ritz carlton
Sorting/washing/drying

2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Purchases of food
Waste disposal costs
Marketing activity
Trains

3. Who is responsible for making the distinction between mislaid - lost and abandoned property

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4. What is the term describing stealing of small quantities of something over a period of time
Make or buy items
Franchise service director
Pilferage
Value

5. Which brand is generally recognized as the first hotel chain
Waste disposal costs
Holiday inn
$73.00
It has been intentionally left behind

6. What is true about the traditional russian style

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7. What is a per diem
When guests bring in their own bottles of alcohol for consumption at a hotel function
Opaque rate model
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense

8. In a hotel guest room - Which is a potential source of HIV
OTA
Needles left by intravenous drug users
Service
Make or buy items

9. What is the industry term for an organization that provides travel booking services on the internet
Ritz carlton
They should be update as guest preferences change over time
OTA
Water pumps

10. Which state is NOT among the 3 largest car rental location states
New york
The investor seeks a return on investment (ROI)
Incandescent bulb
Personality type

11. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Service
Franchisor
$2.25
French

12. What is true about first tier management companies

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13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
When resolving hotel operating problems
Routine maintenance
FOC
Opaque rate model

14. Which area would be considered public space in a hotel
The pool area
It has been intentionally left behind
Contribution margin
The elimination of insects - rodents and scavenging animals

15. Approximately how many hotels are in operation in the US
Their price per unit declines
Package
50000
Franchise

16. For food service buyers when does the ownership exchange of products the have purchased actually take place
Emergency maintenance
The elimination of insects - rodents and scavenging animals
Upon receiving
The american hotel and lodging association

17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
They are important for all workers serving food
At the advertised ending time
The elimination of insects - rodents and scavenging animals
Preventive maintenance

18. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Profits are higher with banquet sales
Depreciation
A la carte
2-4% gross revenue

19. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Make or buy items
Their price per unit declines
They are not being supervised with a service emphasis
Personality type

20. Which group of housekeeping employees should receive blood born pathogen training
Waiting for guests to approach staff with specific problems
All housekeeping employees
It has been intentionally left behind
The elimination of insects - rodents and scavenging animals

21. What is true about an investor in a hotel
Illumination levels
Upon receiving
The investor seeks a return on investment (ROI)
Kellogg cereal

22. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
The person in charge of the hotel's maintenances department
$1.38
25 or fewer

23. What is true about the cost of providing room service meals
They are individual travelers
OTA
The cost is higher than that of dining room service
Www.tripadvisor.com

24. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
It is a reception that includes the services of complimentary food and/or beverages
Routine maintenance
The specific brands of products served and serving hours
Confirm item quantity and quality

25. When can a cross-functional team be an effective operatiional tool in a hotel
Housekeeping
When resolving hotel operating problems
Costs increase
It is designed to meet the hotel's sales goal

26. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Personality type
Attrition
A stock issuing company that can own and operate its own hotels
Package

27. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Maid
The person in charge of the hotel's maintenances department
Night auditor

28. What is another lodging term for work-order
Depreciation
Maintenance request
Preventive maintenance
$3.20

29. What is true about sanitation concerns in a limited service- hotel
The cost is higher than that of dining room service
They are important for all workers serving food
A college graduation weekend occurring near a hotel
Waiting for guests to approach staff with specific problems

30. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
The ratio of different room types in a hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
Comp set

31. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A hotels occupancy tax
250
BEO
25 or fewer

32. Which food service activity happens first
Confirm item quantity and quality
Emergency maintenance
A hotels sales and marketing teams results in relation to those of other hotels
$2.20

33. what type of activity describes the act of placing an ad in the yellow pages?
An outside vendor
To help keep workers safe
Marketing activity
Flag

34. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
They generally manage hotels for a fee
AAHOA
Deep cleaning
The host pays for the beverages cosumed by guests

35. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The investor seeks a return on investment (ROI)
The number of hotel rooms sold the previous night
All housekeeping employees
Depreciation

36. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
BEO
FTC
Comp set
Franchise service director

37. What is the difference between advertising and publicity
Reduced operational costs
Publicity is free
50000
They are important for all workers serving food

38. What is a REIT
AAHOA
A stock issuing company that can own and operate its own hotels
Laundry is processed
The host pays for the beverages cosumed by guests

39. Which is an example of a branded breakfast item
Kellogg cereal
25 or fewer
Marketing activity
Preventive maintenance

40. What does Amtrak operate
Your ADR is higher then that of your competitors
Franchisor
Laundry is processed
Trains

41. What is the purpose of cold calling
Needles left by intravenous drug users
To qualify prospects
The pool area
Waiting for guests to approach staff with specific problems

42. What is a normal par level in hotel laundry
Your ADR is higher then that of your competitors
3 times the normal usage
The cost is higher than that of dining room service
Improved overall managment of the hotel

43. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
It is vacant and not yet cleaned
FTC
Merchant model
Your ADR is higher then that of your competitors

44. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Service
It is increasingly viewed by guests a a sign of commitment to quality service
Kellogg cereal

45. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
New york
They are important for all workers serving food
The specific brands of products served and serving hours

46. What is true about food served in the traditional french style

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47. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Management contract
Housekeeping
Group market
Empowerment

48. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
All housekeeping employees
They are not being supervised with a service emphasis
Night auditor
$73.00

49. What is true about abandoned property
Air handlers
They are important for all workers serving food
By associating performance in providing guest service with employee compensation
It has been intentionally left behind

50. from what language does the kitchen term 'mise en place' originate
Older travelers
Preventive maintenance
They operate hotels for owners using the management company's trade name as the hotels brand
French