Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the most important market for large convention hotels






2. What is the term used to identify those who sell the rights to use a hotels brand name






3. Which is true about a hotels commitment to green practices






4. Which professional recognition is typically granted by a governmental agency






5. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






6. When can a cross-functional team be an effective operatiional tool in a hotel






7. What is true about second-tier management companies


8. In a housekeeping department - What is the role of inspector






9. Which of the following is essential if employees are to effectively resolve guest problems as they occur






10. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






11. What is true about sanitation concerns in a limited service- hotel






12. What is most likely to happen when many travelers want to visit and stay in an area






13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






14. Which housekeeping- related term is not used by professional hoteliers






15. Which types of food items have labor 'built in' to their prices






16. What is the lodging industry term for a hotel that is not part of a franchise group?






17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






18. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






19. What is true about hotel management companies






20. What does a foot candle measure






21. What happens to the unit price of food service items as the number of those items purchased increases






22. Which method would be least effective for determining guests' needs and wants






23. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






24. Who usually maintains the washers and dryers placed in a hotel's guest laundry






25. What is a per diem






26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






27. When would hotel guest be charged a corkage fee






28. Which is an example of a branded breakfast item






29. What is the industry term for an organization that provides travel booking services on the internet






30. What is true about the cost of providing room service meals






31. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






32. 'Terry' refers to guest room amenities that






33. What is true about transient travelers






34. In a hotel guest room - Which is a potential source of HIV






35. Which position would be a direct report to a hotels F&B director






36. What is true about first tier management companies


37. Who will most often have the greatest detailed knowledge of guest likes and dislikes






38. What is a REIT






39. Which state is NOT among the 3 largest car rental location states






40. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






41. What is another lodging industry term for a specific hotel brand name






42. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






43. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






44. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






45. What does STAR report evaluate






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






49. Which factor has the most impact on the number of guests who will be served in a limited service hotel






50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy