Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






2. Who has the greatest influence on the overall quality of service provided within a hotel






3. Which group would be classified as 'leisure travelers'






4. In a hotel guest room - Which is a potential source of HIV






5. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






6. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






7. What is the advantage of a CFL






8. Which is an example of a consumer-generated content web site?






9. What is true about a hotel room that is 'on-change'






10. Which method would be least effective for determining guests' needs and wants






11. A brand specific frequent guest program is an example of a...






12. What is the term describing stealing of small quantities of something over a period of time






13. which factor most influences guest perceptions about their experience at a lodging operation






14. What is the term used to identify those who purchase the rights to a hotels brand naem






15. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






16. What do the initials PM refer to in a hotel maintenance department






17. Approximately how many hotels are in operation in the US






18. For food service buyers when does the ownership exchange of products the have purchased actually take place






19. What is a normal par level in hotel laundry






20. In regard to quality service - a gal of zero defects can






21. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






22. Which group of housekeeping employees should receive blood born pathogen training






23. What is the lodging industry term for a hotel that is not part of a franchise group?






24. what type of activity describes the act of placing an ad in the yellow pages?






25. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






26. What is true about the traditional russian style

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27. What should happen to service procedures after they have been implemented in a hotel






28. Which is an example of a branded breakfast item






29. What does a foot candle measure






30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






32. Which food service activity happens first






33. What is the industry term for an organization that provides travel booking services on the internet






34. What is true about a hosted bar






35. Which of the following best describes a 'moment of truth'






36. The best menus are those developed based upon






37. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






38. Which brand is generally recognized as the first hotel chain






39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






41. what type of activity describes a site tour






42. Which of the following represents the correct order of procedures used in cleaning linens and terry products






43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






44. Which of the following is essential if employees are to effectively resolve guest problems as they occur






45. What is the one reason a hotel owner might consider hiring a hotel management company






46. What is the type of dining in which each available menu item is sold for an individual price






47. In Which type of booking model are room rates readily viewed on-line by potential guests?






48. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






49. Who usually maintains the washers and ryers placed in a hotels guests laundry






50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price