Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For Which item below would a 'replace as needed' program be best






2. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






3. Which state is NOT among the 3 largest car rental location states






4. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






5. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






7. Which factor has the most impact on the number of guests who will be served in a limited service hotel






8. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






9. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






10. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






11. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






12. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






13. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






14. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






15. Which is an example of a branded breakfast item






16. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






17. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






18. Which of the following is the formula hoteliers use to calculate RevPar






19. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






20. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






21. A CVB is typically funded by what






22. What is true about food served in the traditional french style

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23. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






24. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






26. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






27. What is the most important reason for properly maintaining trash removal areas






28. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






29. Which professional recognition is typically granted by a governmental agency






30. Who usually maintains the washers and ryers placed in a hotels guests laundry






31. What is true about hotel management companies






32. Which method would be least effective for determining guests' needs and wants






33. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






34. Which group of housekeeping employees should receive blood born pathogen training






35. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






36. from what language does the kitchen term 'mise en place' originate






37. In a housekeeping department - What is the role of inspector






38. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






39. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






40. What is the difference between advertising and publicity






41. What do the initials PM refer to in a hotel maintenance department






42. What is the lodging industry term for a hotel that is not part of a franchise group?






43. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






44. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






45. What is true about mislaid property






46. Approximately how many hotels are in operation in the US






47. When would hotel guest be charged a corkage fee






48. What best describes a hotels chief engineer

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49. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






50. What is a per diem