SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does Amtrak operate
$2.20
Routine maintenance
The elimination of insects - rodents and scavenging animals
Trains
2. What is true about abandoned property
Pilferage
Laundry is processed
$73.00
It has been intentionally left behind
3. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
BEO
Opaque rate model
Contribution margin
4. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Illumination levels
The elimination of insects - rodents and scavenging animals
Holiday inn
5. What is the lodging industry term for a hotel that is not part of a franchise group?
Merchant model
Independent
Identifying guests needs and wants
FTC
6. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
A hotels sales and marketing teams results in relation to those of other hotels
Maintenance request
The buying is based upon predetermined desired inventory levels
The person in charge of the hotel's maintenances department
7. Which is an example of a branded breakfast item
Kellogg cereal
Daily
It is designed to meet the hotel's sales goal
A hotels sales and marketing teams results in relation to those of other hotels
8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
The strength of the brand name and the revenue the name will bring to the hotel
Deep cleaning
Room rates and the number of operating hotel properties will increase
9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The specific brands of products served and serving hours
Be an effective way to measure progress toward established service standards
20%
The person in charge of the hotel's maintenances department
10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
French
Www.tripadvisor.com
FOC
Ritz carlton
11. What is the term used to identify those who purchase the rights to a hotels brand naem
The strength of the brand name and the revenue the name will bring to the hotel
$1.38
Service
Franchise
12. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
They operate hotels for owners using the management company's trade name as the hotels brand
Daily
Your ADR is higher then that of your competitors
They will have the same quality service expectations
13. Managers can seek out service-minded staff by hiring those job applicants who
An outside vendor
$2.25
Flag
Effectively answer open-ended questions about hypothetical service situations
14. What best describes a hotels chief engineer
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
15. Which of the following is NOT a demographic factor of a guest
Their price per unit declines
Personality type
It is a reception that includes the services of complimentary food and/or beverages
28
16. Which group of employees will most often initiate the largest number of work orders
POM
Service
$73.00
Housekeeping
17. Which method would be least effective for determining guests' needs and wants
The american hotel and lodging association
Kellogg cereal
Waiting for guests to approach staff with specific problems
A stock issuing company that can own and operate its own hotels
18. Which food service activity happens first
It is vacant and not yet cleaned
Housekeeping
Water pumps
Confirm item quantity and quality
19. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
They are individual travelers
It has been intentionally left behind
$13.53
An outside vendor
20. Who has the greatest influence on the overall quality of service provided within a hotel
The number of hotel rooms sold the previous night
Incandescent bulb
Opaque rate model
The hotels general manager
21. In regard to quality service - a gal of zero defects can
They operate hotels for owners using the management company's trade name as the hotels brand
$3.20
Be an effective way to measure progress toward established service standards
The food and beverage services offered by the hotel
22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
20%
The specific brands of products served and serving hours
50%
It matches expenses incurred with revenues generated
23. What happens to the unit price of food service items as the number of those items purchased increases
POM
AAHOA
Their price per unit declines
They operate hotels for owners using the management company's trade name as the hotels brand
24. What is true about a marketing plan
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
25. Which types of food items have labor 'built in' to their prices
Package
Make or buy items
GDS
It has been intentionally left behind
26. Which is the most important market for large convention hotels
Preventive maintenance
Independent
$73.00
Group market
27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The ensure guest room cleanliness
Include bath towels - hand towels - and washclothes
Package
Waste disposal costs
28. What is the most important reason for properly maintaining trash removal areas
The authority to make key decisions
Franchise service director
The elimination of insects - rodents and scavenging animals
Routine maintenance
29. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
By associating performance in providing guest service with employee compensation
GDS
It has been intentionally left behind
30. What is the one reason a hotel owner might consider hiring a hotel management company
3 times the normal usage
The investor seeks a return on investment (ROI)
Improved overall managment of the hotel
Marketing activity
31. What is another lodging term for work-order
It is prepared and cooked at the guests' table
It has been intentionally left behind
Maintenance request
Kellogg cereal
32. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Emergency maintenance
A fixed amount paid for a guests daily travel expense
$73.00
33. What is the purpose of cold calling
To qualify prospects
Your ADR is higher then that of your competitors
A web site that allows a hotel's guests to post reviews of their previous stays
Chain
34. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Routine maintenance
Attrition
At the advertised ending time
Eggs and breakfast meat items
35. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Personality type
Sorting/washing/drying
Costs increase
Night auditor
37. What is true about a hosted bar
The host pays for the beverages cosumed by guests
Depreciation
The person in charge of the hotel's maintenances department
The elimination of insects - rodents and scavenging animals
38. Who will most often have the greatest detailed knowledge of guest likes and dislikes
They should be update as guest preferences change over time
Include bath towels - hand towels - and washclothes
Chain
Line level employees
39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Water pumps
Franchisors sales and marketing efforts
Waste disposal costs
40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Franchise
It has been intentionally left behind
It is designed to meet the hotel's sales goal
41. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
Emergency maintenance
50%
Room rates and the number of operating hotel properties will increase
42. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Preventive maintenance
It is designed to meet the hotel's sales goal
Service
43. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Profits are higher with banquet sales
Confirm item quantity and quality
Ritz carlton
GDS
44. Which of the following best describes a 'moment of truth'
French
Maintenance request
It influences the guests total perception of a hotel visit
Guest preference
45. What is the term describing stealing of small quantities of something over a period of time
The pool area
Pilferage
OTA
Preventive maintenance
46. For Which item below would a 'replace as needed' program be best
Water pumps
A hotels sales and marketing teams results in relation to those of other hotels
The investor seeks a return on investment (ROI)
Room rates and the number of operating hotel properties will increase
47. What is true about the cost of providing room service meals
Licensing
Profits are higher with banquet sales
When guests bring in their own bottles of alcohol for consumption at a hotel function
The cost is higher than that of dining room service
48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
$2.20
The american hotel and lodging association
Reduced operational costs
They operate hotels for owners but do not use the management company's name as part of the hotels name
49. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Include bath towels - hand towels - and washclothes
Empowerment
A hotels occupancy tax
It is vacant and not yet cleaned
50. Which of the following is essential if employees are to effectively resolve guest problems as they occur
They are not being supervised with a service emphasis
AAHOA
The ensure guest room cleanliness
The authority to make key decisions