Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a normal par level in hotel laundry
The investor seeks a return on investment (ROI)
3 times the normal usage
Empowerment
Profits are higher with banquet sales

2. What is true about an accrual accounting system
Www.tripadvisor.com
A hotels sales and marketing teams results in relation to those of other hotels
It matches expenses incurred with revenues generated
Contribution margin

3. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
They operate hotels for owners but do not use the management company's name as part of the hotels name
Eggs and breakfast meat items
At the advertised ending time
They are not being supervised with a service emphasis

4. Which brand is generally recognized as the first hotel chain
Holiday inn
Value
The buying is based upon predetermined desired inventory levels
3 times the normal usage

5. What is the lodging industry term for a hotel that is not part of a franchise group?
Preventive maintenance
AAHOA
Independent
Publicity is free

6. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
It is vacant and not yet cleaned
The food and beverage services offered by the hotel
Www.tripadvisor.com

7. What does a foot candle measure
A web site that allows a hotel's guests to post reviews of their previous stays
Illumination levels
The authority to make key decisions
Their price per unit declines

8. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Maintenance request
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Deep cleaning
Franchisors sales and marketing efforts

9. In a housekeeping department - What is the role of inspector
A college graduation weekend occurring near a hotel
The ensure guest room cleanliness
Independent
Upon receiving

10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Routine maintenance
A family on vacation
AAHOA

11. What is most likely to happen when many travelers want to visit and stay in an area
When guests bring in their own bottles of alcohol for consumption at a hotel function
Room rates and the number of operating hotel properties will increase
20%
Air handlers

12. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Eggs and breakfast meat items
Empowerment
Merchant model
Be an effective way to measure progress toward established service standards

13. Which is an example of a consumer-generated content web site?
Banquet manager
The host pays for the beverages cosumed by guests
Www.tripadvisor.com
Profits are higher with banquet sales

14. What is true about a hosted bar
The host pays for the beverages cosumed by guests
A hotels occupancy tax
Make or buy items
Comp set

15. What is true about sanitation concerns in a limited service- hotel
The american hotel and lodging association
They are important for all workers serving food
New york
The investor seeks a return on investment (ROI)

16. What is the industry term for an organization that provides travel booking services on the internet
The buying is based upon predetermined desired inventory levels
A fixed amount paid for a guests daily travel expense
A stock issuing company that can own and operate its own hotels
OTA

17. When would hotel guest be charged a corkage fee
The cost is higher than that of dining room service
When guests bring in their own bottles of alcohol for consumption at a hotel function
Costs increase
The ratio of different room types in a hotel

18. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
3 times the normal usage
At the advertised ending time
OTA

19. What is a REIT
$3.20
Attrition
Profits are higher with banquet sales
A stock issuing company that can own and operate its own hotels

20. Which housekeeping- related term is not used by professional hoteliers
When resolving hotel operating problems
Maid
The food and beverage services offered by the hotel
Upon receiving

21. For food service buyers when does the ownership exchange of products the have purchased actually take place
Make or buy items
Publicity is free
Franchisor
Upon receiving

22. Which method would be least effective for determining guests' needs and wants
Www.tripadvisor.com
It has been intentionally left behind
Needles left by intravenous drug users
Waiting for guests to approach staff with specific problems

23. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Needles left by intravenous drug users
By associating performance in providing guest service with employee compensation
Illumination levels

24. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Their price per unit declines
Incandescent bulb
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Your ADR is higher then that of your competitors

25. Which position would be a direct report to a hotels F&B director
Flag
Franchise service director
Contribution margin
Banquet manager

26. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
2-4% gross revenue
The host pays for the beverages cosumed by guests
Function rooms

27. Who is responsible for making the distinction between mislaid - lost and abandoned property

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28. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
They will have the same quality service expectations
They are important for all workers serving food
It is vacant and not yet cleaned

29. Which is true about a hotels commitment to green practices
Reduced operational costs
Laundry is processed
Service
It is increasingly viewed by guests a a sign of commitment to quality service

30. Which of the following would be considered a user-generated web site

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31. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
Franchise
Preventive maintenance
Holiday inn

32. The best menus are those developed based upon
Guest preference
Their price per unit declines
Confirm item quantity and quality
ADR x Occupancy Rate= RevPar

33. In a hotel guest room - Which is a potential source of HIV
Depreciation
At the advertised ending time
A web site that allows a hotel's guests to post reviews of their previous stays
Needles left by intravenous drug users

34. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Franchise service director
The person in charge of the hotel's maintenances department
Service
Routine maintenance

35. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
At the advertised ending time
They are individual travelers
Www.tripadvisor.com

36. What best describes a hotels chief engineer

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37. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Franchisors sales and marketing efforts
It has been intentionally left behind

38. Which is an example of a branded breakfast item
Kellogg cereal
It is a reception that includes the services of complimentary food and/or beverages
Waste disposal costs
Emergency maintenance

39. What is the purpose of cold calling
Housekeeping
The ratio of different room types in a hotel
To qualify prospects
They are not being supervised with a service emphasis

40. Which group is more likely to use the services of a travel agent
Daily
OTA
Older travelers
Room rates and the number of operating hotel properties will increase

41. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Incandescent bulb
A fixed amount paid for a guests daily travel expense
$2.20
Costs increase

42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The buying is based upon predetermined desired inventory levels
Executive chef
POM
Eggs and breakfast meat items

43. What does Amtrak operate
Guest preference
Trains
ADR x Occupancy Rate= RevPar
The hotel's executive housekeeper in keeping with the hotel policies and procedures

44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Depreciation
The specific brands of products served and serving hours
It has been intentionally left behind

45. What should happen to service procedures after they have been implemented in a hotel
It has been intentionally left behind
Make or buy items
The buying is based upon predetermined desired inventory levels
They should be update as guest preferences change over time

46. What is true about food served in the traditional french style

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47. Which of the following is NOT a demographic factor of a guest
The elimination of insects - rodents and scavenging animals
Personality type
Be an effective way to measure progress toward established service standards
Do not clean this room now

48. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Independent
Needles left by intravenous drug users
The specific brands of products served and serving hours
GDS

49. What is a per diem
When resolving hotel operating problems
A fixed amount paid for a guests daily travel expense
They operate hotels for owners using the management company's trade name as the hotels brand
Service

50. What is true about an investor in a hotel
Profits are higher with banquet sales
Effectively answer open-ended questions about hypothetical service situations
$2.20
The investor seeks a return on investment (ROI)