Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Chain
A web site that allows a hotel's guests to post reviews of their previous stays
The specific brands of products served and serving hours
An outside vendor

2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
All housekeeping employees
50%
They are individual travelers
Publicity is free

3. which factor most influences guest perceptions about their experience at a lodging operation
French
Costs increase
Service
The elimination of insects - rodents and scavenging animals

4. What is the purpose of cold calling
A hotels occupancy tax
Depreciation
To qualify prospects
Effectively answer open-ended questions about hypothetical service situations

5. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Maid
Emergency maintenance
Pilferage
Waiting for guests to approach staff with specific problems

6. Which of the following is a demand generator
25 or fewer
Older travelers
A college graduation weekend occurring near a hotel
The elimination of insects - rodents and scavenging animals

7. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Deep cleaning
Routine maintenance
Www.tripadvisor.com

8. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Confirm item quantity and quality
Www.tripadvisor.com
POM

9. What is true about abandoned property
AAHOA
Comp set
2-4% gross revenue
It has been intentionally left behind

10. Who is responsible for making the distinction between mislaid - lost and abandoned property

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11. In a housekeeping department - What is the role of inspector
Management contract
The ensure guest room cleanliness
$3.20
Flag

12. What is true about an accrual accounting system
Chain
It matches expenses incurred with revenues generated
OTA
Eggs and breakfast meat items

13. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Contribution margin
It has been intentionally left behind
Line level employees
50000

14. What is true about the cost of providing room service meals
A hotels occupancy tax
$1.38
250
The cost is higher than that of dining room service

15. Which food service activity happens first
Opaque rate model
The authority to make key decisions
They should be update as guest preferences change over time
Confirm item quantity and quality

16. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A hotels sales and marketing teams results in relation to those of other hotels
They should be update as guest preferences change over time

17. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They will have the same quality service expectations
Purchases of food

18. What is the difference between advertising and publicity
Be an effective way to measure progress toward established service standards
Publicity is free
Illumination levels
Eggs and breakfast meat items

19. What is true about abandoned property
25 or fewer
Executive chef
It is designed to meet the hotel's sales goal
It has been intentionally left behind

20. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Maid
Waste disposal costs
Night auditor

21. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Air handlers
Housekeeping
A fixed amount paid for a guests daily travel expense
Eggs and breakfast meat items

22. what type of activity describes a site tour
Flag
Presale activity
Guest preference
They should be update as guest preferences change over time

23. What is true about a marketing plan

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24. Which method would be least effective for determining guests' needs and wants
Maid
Waiting for guests to approach staff with specific problems
Sorting/washing/drying
Include bath towels - hand towels - and washclothes

25. For Which item below would a 'replace as needed' program be best
A family on vacation
Water pumps
Incandescent bulb
They are not being supervised with a service emphasis

26. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Air handlers
Personality type
Daily
A la carte

27. Which state is NOT among the 3 largest car rental location states
New york
The ensure guest room cleanliness
The elimination of insects - rodents and scavenging animals
Publicity is free

28. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Guest preference
They should be update as guest preferences change over time
The cost is higher than that of dining room service
The number of hotel rooms sold the previous night

29. What best describes a hotels chief engineer

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30. What happens to the unit price of food service items as the number of those items purchased increases
The strength of the brand name and the revenue the name will bring to the hotel
Their price per unit declines
OTA
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

31. Who has the greatest influence on the overall quality of service provided within a hotel
Waste disposal costs
When resolving hotel operating problems
It has been intentionally left behind
The hotels general manager

32. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
$1.38
The hotels general manager
The elimination of insects - rodents and scavenging animals

33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Group market
New york
Value

34. Which is an example of a consumer-generated content web site?
To qualify prospects
Www.tripadvisor.com
They operate hotels for owners using the management company's trade name as the hotels brand
The host pays for the beverages cosumed by guests

35. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Room rates and the number of operating hotel properties will increase
$2.20
An outside vendor

36. What is true about mislaid property
They are important for all workers serving food
Executive chef
It has been intentionally left behind
Sorting/washing/drying

37. How can guest service best be integrated with employee reward systems
OTA
They are important for all workers serving food
Maid
By associating performance in providing guest service with employee compensation

38. In the lodging industry - What is the meaning of the term room mix
Preventive maintenance
Independent
The ratio of different room types in a hotel
Night auditor

39. What is the advantage of a CFL
They are individual travelers
Reduced operational costs
Independent
A web site that allows a hotel's guests to post reviews of their previous stays

40. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Do not clean this room now
A hotels sales and marketing teams results in relation to those of other hotels
Group market

41. Which group would be classified as 'leisure travelers'
The strength of the brand name and the revenue the name will bring to the hotel
Needles left by intravenous drug users
A family on vacation
Group market

42. Which is the most important market for large convention hotels
Group market
Laundry is processed
25 or fewer
Line level employees

43. In Which type of booking model are room rates readily viewed on-line by potential guests?
25 or fewer
Www.tripadvisor.com
Merchant model
Preventive maintenance

44. What is true about a hosted bar
Purchases of food
It is increasingly viewed by guests a a sign of commitment to quality service
Www.tripadvisor.com
The host pays for the beverages cosumed by guests

45. Who usually maintains the washers and ryers placed in a hotels guests laundry
Night auditor
Publicity is free
Identifying guests needs and wants
An outside vendor

46. What happens in a hotels OPL
It is prepared and cooked at the guests' table
Waiting for guests to approach staff with specific problems
Laundry is processed
Upon receiving

47. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Improved overall managment of the hotel
Housekeeping
Kellogg cereal

48. What is true about second-tier management companies

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49. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
50%
Comp set
AAHOA
It is increasingly viewed by guests a a sign of commitment to quality service

50. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
The investor seeks a return on investment (ROI)
$3.20
They operate hotels for owners using the management company's trade name as the hotels brand