SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A college graduation weekend occurring near a hotel
Air handlers
Value
FTC
2. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Licensing
Identifying guests needs and wants
$3.20
28
3. Which group of employees will most often initiate the largest number of work orders
Line level employees
Banquet manager
Housekeeping
Improved overall managment of the hotel
4. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
The buying is based upon predetermined desired inventory levels
Trains
$2.20
5. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Guest preference
BEO
Management contract
6. Which method would be least effective for determining guests' needs and wants
Holiday inn
Www.tripadvisor.com
Waiting for guests to approach staff with specific problems
ADR x Occupancy Rate= RevPar
7. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Room rates and the number of operating hotel properties will increase
Their price per unit declines
BEO
The strength of the brand name and the revenue the name will bring to the hotel
8. What do the initials PM refer to in a hotel maintenance department
Improved overall managment of the hotel
Executive chef
Preventive maintenance
Chain
9. What is a lodging industry term for hotels operating under the same brand name
A hotels occupancy tax
Air handlers
Chain
To qualify prospects
10. For food service buyers when does the ownership exchange of products the have purchased actually take place
Franchise service director
Upon receiving
It influences the guests total perception of a hotel visit
ADR x Occupancy Rate= RevPar
11. from what language does the kitchen term 'mise en place' originate
2-4% gross revenue
$1.38
It is prepared and cooked at the guests' table
French
12. What is a per diem
Function rooms
FOC
20%
A fixed amount paid for a guests daily travel expense
13. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Your ADR is higher then that of your competitors
It matches expenses incurred with revenues generated
FOC
14. Which group of housekeeping employees should receive blood born pathogen training
Preventive maintenance
The ratio of different room types in a hotel
Franchise service director
All housekeeping employees
15. What does a foot candle measure
The ratio of different room types in a hotel
Room rates and the number of operating hotel properties will increase
$3.20
Illumination levels
16. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
A stock issuing company that can own and operate its own hotels
28
POM
Costs increase
17. What is most likely to happen when many travelers want to visit and stay in an area
Maid
Room rates and the number of operating hotel properties will increase
The pool area
It is increasingly viewed by guests a a sign of commitment to quality service
18. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Publicity is free
New york
Trains
19. Which is true about a hotels commitment to green practices
Preventive maintenance
50000
It is increasingly viewed by guests a a sign of commitment to quality service
They will have the same quality service expectations
20. What is true about the traditional russian style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
21. Which of the following best describes a 'moment of truth'
A hotels occupancy tax
It is prepared and cooked at the guests' table
2-4% gross revenue
It influences the guests total perception of a hotel visit
22. Which of the following is a demand generator
Maintenance request
250
A college graduation weekend occurring near a hotel
Independent
23. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The ensure guest room cleanliness
Their price per unit declines
Waste disposal costs
An outside vendor
24. Which professional recognition is typically granted by a governmental agency
The specific brands of products served and serving hours
A la carte
They should be update as guest preferences change over time
Licensing
25. Which of the following would be considered a user-generated web site
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
26. Which of the following is most essential to providing good service
Publicity is free
50%
Emergency maintenance
Identifying guests needs and wants
27. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
A hotels sales and marketing teams results in relation to those of other hotels
Improved overall managment of the hotel
Reduced operational costs
28. What is true about a hotel room that is 'on-change'
A hotels occupancy tax
Presale activity
Franchisor
It is vacant and not yet cleaned
29. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Presale activity
Older travelers
The authority to make key decisions
30. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Management contract
20%
They should be update as guest preferences change over time
31. What is true about mislaid property
Make or buy items
It has been intentionally left behind
$73.00
28
32. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The person in charge of the hotel's maintenances department
It matches expenses incurred with revenues generated
$1.38
Chain
33. What is another lodging industry term for a specific hotel brand name
The person in charge of the hotel's maintenances department
Opaque rate model
Flag
FTC
34. What is a REIT
By associating performance in providing guest service with employee compensation
A fixed amount paid for a guests daily travel expense
A stock issuing company that can own and operate its own hotels
The specific brands of products served and serving hours
35. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Banquet manager
OTA
They will have the same quality service expectations
Daily
36. A CVB is typically funded by what
Franchisor
Be an effective way to measure progress toward established service standards
A hotels occupancy tax
A hotels sales and marketing teams results in relation to those of other hotels
37. Which is the most important market for large convention hotels
It is vacant and not yet cleaned
Www.tripadvisor.com
Group market
Opaque rate model
38. Which group is more likely to use the services of a travel agent
Franchise service director
It has been intentionally left behind
Older travelers
The investor seeks a return on investment (ROI)
39. How can guest service best be integrated with employee reward systems
Preventive maintenance
Licensing
By associating performance in providing guest service with employee compensation
Reduced operational costs
40. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Daily
2-4% gross revenue
Franchise service director
Franchisor
41. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Contribution margin
Room rates and the number of operating hotel properties will increase
A la carte
42. What is true about abandoned property
It has been intentionally left behind
Franchisors sales and marketing efforts
New york
Independent
43. In regard to quality service - a gal of zero defects can
A hotels occupancy tax
Waiting for guests to approach staff with specific problems
Be an effective way to measure progress toward established service standards
Function rooms
44. What is the advantage of a CFL
Reduced operational costs
All housekeeping employees
50000
To help keep workers safe
45. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
46. Which position would be a direct report to a hotels F&B director
They operate hotels for owners using the management company's trade name as the hotels brand
The authority to make key decisions
Function rooms
Banquet manager
47. What is the industry term for an organization that provides travel booking services on the internet
OTA
The cost is higher than that of dining room service
Do not clean this room now
Eggs and breakfast meat items
48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Improved overall managment of the hotel
Night auditor
$13.53
Older travelers
49. What is true about food served in the traditional french style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
50. What is the term used to identify those who purchase the rights to a hotels brand naem
Chain
Eggs and breakfast meat items
Franchise
They should be update as guest preferences change over time