Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Air handlers
They will have the same quality service expectations
Ritz carlton
20%

2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Older travelers
Laundry is processed
50%
The hotels general manager

3. To whom does the sous chef in a large hotel report
Maid
A stock issuing company that can own and operate its own hotels
Executive chef
They should be update as guest preferences change over time

4. Which professional recognition is typically granted by a governmental agency
Licensing
Incandescent bulb
Identifying guests needs and wants
It influences the guests total perception of a hotel visit

5. When can a cross-functional team be an effective operatiional tool in a hotel
Deep cleaning
Kellogg cereal
$2.25
When resolving hotel operating problems

6. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Line level employees
A web site that allows a hotel's guests to post reviews of their previous stays
To qualify prospects
Daily

7. Approximately how many hotels are in operation in the US
ADR x Occupancy Rate= RevPar
Marketing activity
It is prepared and cooked at the guests' table
50000

8. For food service buyers when does the ownership exchange of products the have purchased actually take place
Older travelers
Upon receiving
They are not being supervised with a service emphasis
Purchases of food

9. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
French
Housekeeping
Franchise service director
Contribution margin

10. What is true about a hosted bar
They operate hotels for owners but do not use the management company's name as part of the hotels name
The hotels general manager
Upon receiving
The host pays for the beverages cosumed by guests

11. from what language does the kitchen term 'mise en place' originate
French
Include bath towels - hand towels - and washclothes
The buying is based upon predetermined desired inventory levels
Upon receiving

12. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Attrition
3 times the normal usage
$2.25
The strength of the brand name and the revenue the name will bring to the hotel

13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Management contract
A stock issuing company that can own and operate its own hotels
FOC
They generally manage hotels for a fee

14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Preventive maintenance
Management contract
Depreciation

15. What is true about an investor in a hotel
Daily
The investor seeks a return on investment (ROI)
Merchant model
3 times the normal usage

16. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Laundry is processed
Needles left by intravenous drug users
They will have the same quality service expectations

17. what type of activity describes the act of placing an ad in the yellow pages?
Upon receiving
A hotels sales and marketing teams results in relation to those of other hotels
They generally manage hotels for a fee
Marketing activity

18. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
It is increasingly viewed by guests a a sign of commitment to quality service
Sorting/washing/drying
Laundry is processed

19. What does a foot candle measure
Housekeeping
OTA
Illumination levels
The number of hotel rooms sold the previous night

20. Which is an example of a branded breakfast item
The investor seeks a return on investment (ROI)
Kellogg cereal
The american hotel and lodging association
The hotel's executive housekeeper in keeping with the hotel policies and procedures

21. Which area would be considered public space in a hotel
All housekeeping employees
Confirm item quantity and quality
The pool area
The ensure guest room cleanliness

22. What is the purpose of an MSDS
The host pays for the beverages cosumed by guests
A fixed amount paid for a guests daily travel expense
They are individual travelers
To help keep workers safe

23. What is most likely to happen when many travelers want to visit and stay in an area
Costs increase
Illumination levels
Room rates and the number of operating hotel properties will increase
Effectively answer open-ended questions about hypothetical service situations

24. which factor most influences guest perceptions about their experience at a lodging operation
3 times the normal usage
Service
Empowerment
Include bath towels - hand towels - and washclothes

25. What happens to a hotel's POM costs as a hotel ages
Make or buy items
Franchisor
When resolving hotel operating problems
Costs increase

26. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Daily
Empowerment
It has been intentionally left behind
It has been intentionally left behind

27. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
OTA
The hotel's executive housekeeper in keeping with the hotel policies and procedures
When guests bring in their own bottles of alcohol for consumption at a hotel function
Depreciation

28. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
To qualify prospects
Contribution margin
$2.20
An outside vendor

29. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
It is increasingly viewed by guests a a sign of commitment to quality service
Chain
It is a reception that includes the services of complimentary food and/or beverages

30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
25 or fewer
Independent
They are not being supervised with a service emphasis

31. Which is the most important market for large convention hotels
Guest preference
Group market
Your ADR is higher then that of your competitors
The pool area

32. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
The pool area
Effectively answer open-ended questions about hypothetical service situations
AAHOA

33. What is true about a marketing plan

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34. What is true about abandoned property
Franchise
The american hotel and lodging association
Effectively answer open-ended questions about hypothetical service situations
It has been intentionally left behind

35. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
It has been intentionally left behind
A web site that allows a hotel's guests to post reviews of their previous stays
An outside vendor

36. Which housekeeping- related term is not used by professional hoteliers
Depreciation
A hotels occupancy tax
Maid
Merchant model

37. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Kellogg cereal
Preventive maintenance
28
It matches expenses incurred with revenues generated

38. Which of the following is a demand generator
Deep cleaning
Confirm item quantity and quality
A college graduation weekend occurring near a hotel
Www.tripadvisor.com

39. Which of the following is NOT a demographic factor of a guest
The specific brands of products served and serving hours
Personality type
50%
The food and beverage services offered by the hotel

40. Which group of housekeeping employees should receive blood born pathogen training
Flag
All housekeeping employees
It has been intentionally left behind
Waiting for guests to approach staff with specific problems

41. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Include bath towels - hand towels - and washclothes
20%
Independent

42. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
$1.38
At the advertised ending time
They are important for all workers serving food
GDS

43. What is another lodging industry term for a specific hotel brand name
The hotels general manager
Flag
Their price per unit declines
Upon receiving

44. Which factor has the most impact on the number of guests who will be served in a limited service hotel
BEO
A family on vacation
The number of hotel rooms sold the previous night
Ritz carlton

45. What is the difference between advertising and publicity
$2.25
Publicity is free
Eggs and breakfast meat items
Guest preference

46. Which is an example of a consumer-generated content web site?
Eggs and breakfast meat items
Value
Www.tripadvisor.com
250

47. In a housekeeping department - What is the role of inspector
Preventive maintenance
Franchisors sales and marketing efforts
50000
The ensure guest room cleanliness

48. Which of the following would be considered a user-generated web site

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49. What best describes a hotels chief engineer

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50. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Older travelers
They generally manage hotels for a fee
A hotels sales and marketing teams results in relation to those of other hotels