Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






2. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






3. A brand specific frequent guest program is an example of a...






4. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






6. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






7. Which is an example of a consumer-generated content web site?






8. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






9. What does STAR report evaluate






10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






11. What is true about abandoned property






12. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






13. Approximately how many hotels are in operation in the US






14. Who usually maintains the washers and ryers placed in a hotels guests laundry






15. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






16. What is true about the traditional russian style

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17. Which of the following is the formula hoteliers use to calculate RevPar






18. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






19. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






20. What is true about transient travelers






21. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






23. Which method would be least effective for determining guests' needs and wants






24. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






25. What is the greatest difference between full service and limited service hotels






26. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






27. What happens in a hotels OPL






28. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






29. What is the one reason a hotel owner might consider hiring a hotel management company






30. Which group of employees will most often initiate the largest number of work orders






31. How can guest service best be integrated with employee reward systems






32. Which factor has the most impact on the number of guests who will be served in a limited service hotel






33. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






34. What is most likely to happen when many travelers want to visit and stay in an area






35. What is the term used to identify those who sell the rights to use a hotels brand name






36. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






37. What is the difference between advertising and publicity






38. What is the advantage of a CFL






39. In regard to quality service - a gal of zero defects can






40. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






41. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






42. What happens to the unit price of food service items as the number of those items purchased increases






43. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






44. What do the initials PM refer to in a hotel maintenance department






45. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






46. Which group would be classified as 'leisure travelers'






47. For food service buyers when does the ownership exchange of products the have purchased actually take place






48. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






49. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






50. What is the type of dining in which each available menu item is sold for an individual price