Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following best describes 'managers reception' in a limited service hotel






2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






3. What is a per diem






4. What is true about mislaid property






5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






6. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






7. What does a foot candle measure






8. Which position would be a direct report to a hotels F&B director






9. When would hotel guest be charged a corkage fee






10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






11. In a hotel guest room - Which is a potential source of HIV






12. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






13. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






14. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






15. What is a REIT






16. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






17. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






18. What is true about the traditional russian style

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19. In the lodging industry - What is the meaning of the term room mix






20. In Which type of booking model are room rates readily viewed on-line by potential guests?






21. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






22. Which is an example of a consumer-generated content web site?






23. Which types of food items have labor 'built in' to their prices






24. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






25. What is true about transient travelers






26. 'Terry' refers to guest room amenities that






27. What is the term used to identify those who purchase the rights to a hotels brand naem






28. What best describes a hotels chief engineer

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29. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






31. What does Amtrak operate






32. What should happen to service procedures after they have been implemented in a hotel






33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






34. from what language does the kitchen term 'mise en place' originate






35. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






36. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






38. To whom does the sous chef in a large hotel report






39. What is the advantage of a CFL






40. What is the industry term for an organization that provides travel booking services on the internet






41. What is true about a hosted bar






42. For food service buyers when does the ownership exchange of products the have purchased actually take place






43. Which is an example of a branded breakfast item






44. Which of the following is NOT a demographic factor of a guest






45. What is the lodging industry term for a hotel that is not part of a franchise group?






46. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






47. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






49. What is true about an investor in a hotel






50. What is true about hotel management companies