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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a lodging industry term for hotels operating under the same brand name
Chain
Do not clean this room now
They should be update as guest preferences change over time
Identifying guests needs and wants
2. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Do not clean this room now
Holiday inn
The food and beverage services offered by the hotel
Emergency maintenance
3. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Purchases of food
An outside vendor
Executive chef
Line level employees
4. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Identifying guests needs and wants
50%
Personality type
BEO
5. What is the greatest difference between full service and limited service hotels
Flag
An outside vendor
The ratio of different room types in a hotel
The food and beverage services offered by the hotel
6. Which group of employees will most often initiate the largest number of work orders
They operate hotels for owners using the management company's trade name as the hotels brand
The food and beverage services offered by the hotel
Housekeeping
Needles left by intravenous drug users
7. Approximately how many hotels are in operation in the US
At the advertised ending time
They are not being supervised with a service emphasis
Water pumps
50000
8. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Chain
Do not clean this room now
Deep cleaning
Trains
9. What is true about the traditional russian style
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10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Eggs and breakfast meat items
Emergency maintenance
BEO
Waiting for guests to approach staff with specific problems
11. Which food service activity happens first
Confirm item quantity and quality
Ritz carlton
Franchise
A reunion held for veterans of the vietnam war
12. To whom does the sous chef in a large hotel report
The ensure guest room cleanliness
Franchise
Executive chef
POM
13. Who has the greatest influence on the overall quality of service provided within a hotel
Do not clean this room now
The hotels general manager
The ratio of different room types in a hotel
Ritz carlton
14. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Identifying guests needs and wants
A reunion held for veterans of the vietnam war
50000
The food and beverage services offered by the hotel
15. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Purchases of food
FTC
2-4% gross revenue
$2.25
16. which factor most influences guest perceptions about their experience at a lodging operation
Franchise
The pool area
$73.00
Service
17. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Include bath towels - hand towels - and washclothes
Depreciation
OTA
Sorting/washing/drying
18. Which group of housekeeping employees should receive blood born pathogen training
Franchisors sales and marketing efforts
BEO
All housekeeping employees
Eggs and breakfast meat items
19. When can a cross-functional team be an effective operatiional tool in a hotel
Reduced operational costs
The specific brands of products served and serving hours
Attrition
When resolving hotel operating problems
20. What is a normal par level in hotel laundry
Deep cleaning
3 times the normal usage
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Franchise service director
21. what type of activity describes the act of placing an ad in the yellow pages?
Management contract
The person in charge of the hotel's maintenances department
New york
Marketing activity
22. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Banquet manager
Water pumps
Comp set
Management contract
23. Which is true about a hotels commitment to green practices
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Banquet manager
It is increasingly viewed by guests a a sign of commitment to quality service
A stock issuing company that can own and operate its own hotels
24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Laundry is processed
Routine maintenance
Deep cleaning
50%
25. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Www.tripadvisor.com
AAHOA
FOC
Line level employees
26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The american hotel and lodging association
Purchases of food
Incandescent bulb
Deep cleaning
27. What happens to a hotel's POM costs as a hotel ages
Costs increase
It has been intentionally left behind
Licensing
It is vacant and not yet cleaned
28. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
GDS
$2.20
The hotel's executive housekeeper in keeping with the hotel policies and procedures
29. Which group would be classified as 'leisure travelers'
Routine maintenance
Presale activity
The host pays for the beverages cosumed by guests
A family on vacation
30. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
250
A fixed amount paid for a guests daily travel expense
Empowerment
31. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Www.tripadvisor.com
Waste disposal costs
Your ADR is higher then that of your competitors
Opaque rate model
32. What is true about a hotel room that is 'on-change'
Maintenance request
Comp set
It is vacant and not yet cleaned
Include bath towels - hand towels - and washclothes
33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Routine maintenance
20%
By associating performance in providing guest service with employee compensation
Improved overall managment of the hotel
34. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
A fixed amount paid for a guests daily travel expense
Reduced operational costs
At the advertised ending time
It has been intentionally left behind
35. What is true about food served in the traditional french style
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36. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The ensure guest room cleanliness
$1.38
Profits are higher with banquet sales
50%
37. Which housekeeping- related term is not used by professional hoteliers
28
A college graduation weekend occurring near a hotel
The cost is higher than that of dining room service
Maid
38. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
A reunion held for veterans of the vietnam war
It is vacant and not yet cleaned
Empowerment
The cost is higher than that of dining room service
39. What is a REIT
A stock issuing company that can own and operate its own hotels
Depreciation
They are important for all workers serving food
Pilferage
40. Which area would be considered public space in a hotel
The pool area
Flag
Housekeeping
The food and beverage services offered by the hotel
41. Who usually maintains the washers and dryers placed in a hotel's guest laundry
2-4% gross revenue
An outside vendor
The specific brands of products served and serving hours
A web site that allows a hotel's guests to post reviews of their previous stays
42. Which brand is generally recognized as the first hotel chain
Upon receiving
Holiday inn
Include bath towels - hand towels - and washclothes
The specific brands of products served and serving hours
43. In a housekeeping department - What is the role of inspector
Merchant model
The ensure guest room cleanliness
Chain
Line level employees
44. What do the initials PM refer to in a hotel maintenance department
It influences the guests total perception of a hotel visit
Preventive maintenance
Water pumps
A college graduation weekend occurring near a hotel
45. What does a foot candle measure
The buying is based upon predetermined desired inventory levels
Illumination levels
Preventive maintenance
The investor seeks a return on investment (ROI)
46. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Comp set
At the advertised ending time
The person in charge of the hotel's maintenances department
47. Which position would be a direct report to a hotels F&B director
Banquet manager
Daily
The strength of the brand name and the revenue the name will bring to the hotel
They will have the same quality service expectations
48. What is true about transient travelers
They are individual travelers
$1.38
Waste disposal costs
The host pays for the beverages cosumed by guests
49. Which of the following is essential if employees are to effectively resolve guest problems as they occur
OTA
GDS
Attrition
The authority to make key decisions
50. What is most likely to happen when many travelers want to visit and stay in an area
Illumination levels
Maintenance request
Executive chef
Room rates and the number of operating hotel properties will increase