Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The best menus are those developed based upon
Guest preference
28
Contribution margin
Eggs and breakfast meat items

2. What is true about a hosted bar
Pilferage
Function rooms
The host pays for the beverages cosumed by guests
Older travelers

3. What is true about the cost of providing room service meals
Banquet manager
Identifying guests needs and wants
The cost is higher than that of dining room service
Pilferage

4. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Sorting/washing/drying
Franchisors sales and marketing efforts
It is a reception that includes the services of complimentary food and/or beverages
250

5. For food service buyers when does the ownership exchange of products the have purchased actually take place
Daily
Upon receiving
$1.38
Opaque rate model

6. Which area would be considered public space in a hotel
Franchise
By associating performance in providing guest service with employee compensation
The pool area
The hotel's executive housekeeper in keeping with the hotel policies and procedures

7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
28
Costs increase
$3.20
Franchisors sales and marketing efforts

8. What does STAR report evaluate
The investor seeks a return on investment (ROI)
25 or fewer
GDS
A hotels sales and marketing teams results in relation to those of other hotels

9. Who is responsible for making the distinction between mislaid - lost and abandoned property

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10. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Trains
An outside vendor
The ratio of different room types in a hotel

11. Which of the following is most essential to providing good service
It is vacant and not yet cleaned
Identifying guests needs and wants
Merchant model
POM

12. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Room rates and the number of operating hotel properties will increase
$3.20
Waste disposal costs
Package

13. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
2-4% gross revenue
The host pays for the beverages cosumed by guests
Upon receiving

14. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Publicity is free
A college graduation weekend occurring near a hotel
Package

15. In Which type of booking model are room rates readily viewed on-line by potential guests?
It is vacant and not yet cleaned
Personality type
Presale activity
Merchant model

16. Which of the following is NOT a demographic factor of a guest
Preventive maintenance
250
Personality type
Service

17. What do the initials PM refer to in a hotel maintenance department
Publicity is free
Preventive maintenance
Franchise
POM

18. What is the approximate number of attendees at the average business meeting
3 times the normal usage
25 or fewer
It is increasingly viewed by guests a a sign of commitment to quality service
Group market

19. What is the advantage of a CFL
It has been intentionally left behind
Reduced operational costs
FTC
When guests bring in their own bottles of alcohol for consumption at a hotel function

20. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
It has been intentionally left behind
Opaque rate model
They are individual travelers

21. What is a REIT
ADR x Occupancy Rate= RevPar
Flag
A stock issuing company that can own and operate its own hotels
It has been intentionally left behind

22. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
It has been intentionally left behind
Franchise
$2.25
They operate hotels for owners but do not use the management company's name as part of the hotels name

23. Which food service activity happens first
They should be update as guest preferences change over time
Confirm item quantity and quality
Effectively answer open-ended questions about hypothetical service situations
Needles left by intravenous drug users

24. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Independent
Include bath towels - hand towels - and washclothes
Needles left by intravenous drug users

25. What is true about sanitation concerns in a limited service- hotel
Maintenance request
Laundry is processed
They are important for all workers serving food
Attrition

26. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
ADR x Occupancy Rate= RevPar
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They generally manage hotels for a fee

27. What is true about a marketing plan

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28. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
It matches expenses incurred with revenues generated
$2.25
Value

29. In a hotel guest room - Which is a potential source of HIV
Franchise
Waiting for guests to approach staff with specific problems
The investor seeks a return on investment (ROI)
Needles left by intravenous drug users

30. What is another lodging term for work-order
Function rooms
The strength of the brand name and the revenue the name will bring to the hotel
To qualify prospects
Maintenance request

31. Which is the most important market for large convention hotels
Group market
Your ADR is higher then that of your competitors
250
The strength of the brand name and the revenue the name will bring to the hotel

32. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
It is prepared and cooked at the guests' table
The investor seeks a return on investment (ROI)
Opaque rate model

33. Which types of food items have labor 'built in' to their prices
Franchise
Make or buy items
Independent
Include bath towels - hand towels - and washclothes

34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
Line level employees
50000
Maid

35. What is the term used to identify those who sell the rights to use a hotels brand name
Profits are higher with banquet sales
Franchisor
Line level employees
Flag

36. What is a normal par level in hotel laundry
Your ADR is higher then that of your competitors
3 times the normal usage
When resolving hotel operating problems
Illumination levels

37. A CVB is typically funded by what
A hotels occupancy tax
Preventive maintenance
A stock issuing company that can own and operate its own hotels
Include bath towels - hand towels - and washclothes

38. Which of the following best describes a 'moment of truth'
Illumination levels
Do not clean this room now
It influences the guests total perception of a hotel visit
Identifying guests needs and wants

39. which factor most influences guest perceptions about their experience at a lodging operation
Guest preference
A family on vacation
20%
Service

40. What is true about second-tier management companies

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41. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
FTC
$3.20

42. What is true about abandoned property
Include bath towels - hand towels - and washclothes
Package
To help keep workers safe
It has been intentionally left behind

43. How can guest service best be integrated with employee reward systems
Confirm item quantity and quality
By associating performance in providing guest service with employee compensation
A fixed amount paid for a guests daily travel expense
Maintenance request

44. Which is an example of a branded breakfast item
250
Contribution margin
Costs increase
Kellogg cereal

45. what type of activity describes a site tour
Presale activity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
20%
Marketing activity

46. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
POM
FTC
Deep cleaning
It has been intentionally left behind

47. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Opaque rate model
$3.20
An outside vendor
FOC

48. What is true about abandoned property
Routine maintenance
It has been intentionally left behind
They should be update as guest preferences change over time
Daily

49. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Reduced operational costs
50%
The strength of the brand name and the revenue the name will bring to the hotel
By associating performance in providing guest service with employee compensation

50. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
3 times the normal usage
By associating performance in providing guest service with employee compensation
At the advertised ending time