Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






2. What is true about transient travelers






3. What is true about an investor in a hotel






4. what type of activity describes a site tour






5. Which of the following is NOT a demographic factor of a guest






6. What is a normal par level in hotel laundry






7. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






8. In the lodging industry - What is the meaning of the term room mix






9. What is true about a marketing plan

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10. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






11. Which of the following is most essential to providing good service






12. When can a cross-functional team be an effective operatiional tool in a hotel






13. A CVB is typically funded by what






14. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






15. Which group is more likely to use the services of a travel agent






16. What is the one reason a hotel owner might consider hiring a hotel management company






17. Which is an example of a consumer-generated content web site?






18. How can guest service best be integrated with employee reward systems






19. Which group of employees will most often initiate the largest number of work orders






20. What is the purpose of an MSDS






21. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






22. Which is an example of a branded breakfast item






23. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






24. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






25. 'Terry' refers to guest room amenities that






26. What is the approximate number of attendees at the average business meeting






27. Who usually maintains the washers and ryers placed in a hotels guests laundry






28. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






29. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






30. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






31. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






32. What does Amtrak operate






33. What is true about food served in the traditional french style

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34. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






35. which factor most influences guest perceptions about their experience at a lodging operation






36. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






37. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






38. Which method would be least effective for determining guests' needs and wants






39. Who will most often have the greatest detailed knowledge of guest likes and dislikes






40. Which group of housekeeping employees should receive blood born pathogen training






41. Which of the following best describes 'managers reception' in a limited service hotel






42. What is true about the cost of providing room service meals






43. What should happen to service procedures after they have been implemented in a hotel






44. In regard to quality service - a gal of zero defects can






45. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






46. Which types of food items have labor 'built in' to their prices






47. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






48. What is a per diem






49. What is true about a hotel room that is 'on-change'






50. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room