Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the most important market for large convention hotels






2. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






3. What is true about second-tier management companies






4. What is the difference between advertising and publicity






5. Which is true about a hotels commitment to green practices






6. What is another lodging industry term for a specific hotel brand name






7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






8. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






9. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






10. What is the one reason a hotel owner might consider hiring a hotel management company






11. What is true about a hotel room that is 'on-change'






12. What is the type of dining in which each available menu item is sold for an individual price






13. What is most likely to happen when many travelers want to visit and stay in an area






14. What happens to a hotel's POM costs as a hotel ages






15. In the lodging industry - What is the meaning of the term room mix






16. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






17. What is the most important reason for properly maintaining trash removal areas






18. Which of the following represents the correct order of procedures used in cleaning linens and terry products






19. Which of the following is the formula hoteliers use to calculate RevPar






20. What is true about sanitation concerns in a limited service- hotel






21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






22. What is true about a hosted bar






23. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






24. What is true about food served in the traditional french style






25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






26. Which of the following is a demand generator






27. What is the industry term for an organization that provides travel booking services on the internet






28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






29. Which of the following would be considered a user-generated web site






30. What does STAR report evaluate






31. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






32. Which of the following is essential if employees are to effectively resolve guest problems as they occur






33. Which group is more likely to use the services of a travel agent






34. What is true about the cost of providing room service meals






35. What is a REIT






36. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






37. What is the term describing stealing of small quantities of something over a period of time






38. What is the advantage of a CFL






39. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






40. What is a lodging industry term for hotels operating under the same brand name






41. Managers can seek out service-minded staff by hiring those job applicants who






42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






43. Which housekeeping- related term is not used by professional hoteliers






44. Which position would be a direct report to a hotels F&B director






45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






46. Who usually maintains the washers and dryers placed in a hotel's guest laundry






47. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






48. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






49. In a hotel guest room - Which is a potential source of HIV






50. A CVB is typically funded by what