Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
A college graduation weekend occurring near a hotel
To qualify prospects
POM


2. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A web site that allows a hotel's guests to post reviews of their previous stays
They operate hotels for owners but do not use the management company's name as part of the hotels name
250
Merchant model


3. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Franchise service director
They should be update as guest preferences change over time
The authority to make key decisions


4. What best describes a hotels chief engineer

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5. What is a per diem
A fixed amount paid for a guests daily travel expense
Executive chef
BEO
FOC


6. Which group of housekeeping employees should receive blood born pathogen training
Contribution margin
3 times the normal usage
ADR x Occupancy Rate= RevPar
All housekeeping employees


7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Older travelers
When guests bring in their own bottles of alcohol for consumption at a hotel function
Include bath towels - hand towels - and washclothes


8. Who is responsible for making the distinction between mislaid - lost and abandoned property

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9. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
$73.00
French
Needles left by intravenous drug users


10. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Maintenance request
A fixed amount paid for a guests daily travel expense
All housekeeping employees


11. What is the term describing stealing of small quantities of something over a period of time
Upon receiving
Pilferage
To help keep workers safe
A la carte


12. What is the term used to identify those who sell the rights to use a hotels brand name
Upon receiving
Franchisor
The host pays for the beverages cosumed by guests
It is increasingly viewed by guests a a sign of commitment to quality service


13. What should happen to service procedures after they have been implemented in a hotel
Illumination levels
It is vacant and not yet cleaned
Profits are higher with banquet sales
They should be update as guest preferences change over time


14. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
The cost is higher than that of dining room service
The specific brands of products served and serving hours
They are not being supervised with a service emphasis
It has been intentionally left behind


15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The specific brands of products served and serving hours
The elimination of insects - rodents and scavenging animals
Incandescent bulb
Function rooms


16. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Do not clean this room now
25 or fewer
Presale activity
Profits are higher with banquet sales


17. In the lodging industry - What is the meaning of the term room mix
Flag
It has been intentionally left behind
Depreciation
The ratio of different room types in a hotel


18. What is true about second-tier management companies

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19. Which brand is generally recognized as the first hotel chain
Holiday inn
Include bath towels - hand towels - and washclothes
Make or buy items
Illumination levels


20. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
$2.25
Package
GDS
A reunion held for veterans of the vietnam war


21. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Deep cleaning
Their price per unit declines
$2.25
Www.tripadvisor.com


22. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Guest preference
$2.20
BEO


23. Which food service activity happens first
Confirm item quantity and quality
FTC
Waiting for guests to approach staff with specific problems
The food and beverage services offered by the hotel


24. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
To help keep workers safe
28
They are important for all workers serving food
The buying is based upon predetermined desired inventory levels


25. What is the industry term for an organization that provides travel booking services on the internet
Be an effective way to measure progress toward established service standards
Function rooms
50000
OTA


26. What does STAR report evaluate
Effectively answer open-ended questions about hypothetical service situations
$3.20
To help keep workers safe
A hotels sales and marketing teams results in relation to those of other hotels


27. How can guest service best be integrated with employee reward systems
The host pays for the beverages cosumed by guests
Needles left by intravenous drug users
They generally manage hotels for a fee
By associating performance in providing guest service with employee compensation


28. What is true about a hotel room that is 'on-change'
Reduced operational costs
$1.38
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is vacant and not yet cleaned


29. Which of the following would be considered a user-generated web site

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30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
All housekeeping employees
It is prepared and cooked at the guests' table
French


31. Which professional recognition is typically granted by a governmental agency
Licensing
Maid
Be an effective way to measure progress toward established service standards
It is a reception that includes the services of complimentary food and/or beverages


32. In regard to quality service - a gal of zero defects can
Kellogg cereal
Be an effective way to measure progress toward established service standards
FOC
Profits are higher with banquet sales


33. What is true about sanitation concerns in a limited service- hotel
It is designed to meet the hotel's sales goal
They are important for all workers serving food
Room rates and the number of operating hotel properties will increase
Night auditor


34. What happens to a hotel's POM costs as a hotel ages
Opaque rate model
2-4% gross revenue
To qualify prospects
Costs increase


35. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Room rates and the number of operating hotel properties will increase
Their price per unit declines
Group market


36. Which is true about a hotels commitment to green practices
Marketing activity
Eggs and breakfast meat items
All housekeeping employees
It is increasingly viewed by guests a a sign of commitment to quality service


37. What happens in a hotels OPL
Laundry is processed
Publicity is free
Contribution margin
The person in charge of the hotel's maintenances department


38. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
The ratio of different room types in a hotel
Night auditor
A family on vacation


39. When can a cross-functional team be an effective operatiional tool in a hotel
It is a reception that includes the services of complimentary food and/or beverages
When resolving hotel operating problems
At the advertised ending time
An outside vendor


40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
BEO
Www.tripadvisor.com
The hotels general manager
The buying is based upon predetermined desired inventory levels


41. What is true about a marketing plan

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42. What is true about transient travelers
They operate hotels for owners using the management company's trade name as the hotels brand
Service
They are individual travelers
Presale activity


43. Which of the following is a demand generator
Eggs and breakfast meat items
Publicity is free
A college graduation weekend occurring near a hotel
Independent


44. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They operate hotels for owners using the management company's trade name as the hotels brand
Your ADR is higher then that of your competitors
Franchise service director
They are not being supervised with a service emphasis


45. What is true about the cost of providing room service meals
The american hotel and lodging association
Function rooms
The cost is higher than that of dining room service
At the advertised ending time


46. What is true about the traditional russian style

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47. Which of the following best describes a 'moment of truth'
Guest preference
It is vacant and not yet cleaned
It influences the guests total perception of a hotel visit
Group market


48. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The food and beverage services offered by the hotel
Depreciation
Profits are higher with banquet sales
$1.38


49. Which types of food items have labor 'built in' to their prices
Make or buy items
Franchise
Routine maintenance
The strength of the brand name and the revenue the name will bring to the hotel


50. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
To help keep workers safe
GDS
FOC
Banquet manager