Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The hotel's executive housekeeper in keeping with the hotel policies and procedures
A web site that allows a hotel's guests to post reviews of their previous stays
Deep cleaning
Preventive maintenance

2. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Reduced operational costs
An outside vendor
$3.20
A reunion held for veterans of the vietnam war

3. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Www.tripadvisor.com
Make or buy items
It is increasingly viewed by guests a a sign of commitment to quality service
2-4% gross revenue

4. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Routine maintenance
Value
Maid
$2.20

5. What is a normal par level in hotel laundry
Kellogg cereal
It is prepared and cooked at the guests' table
AAHOA
3 times the normal usage

6. The best menus are those developed based upon
Guest preference
It matches expenses incurred with revenues generated
Trains
Housekeeping

7. In a hotel guest room - Which is a potential source of HIV
A web site that allows a hotel's guests to post reviews of their previous stays
Needles left by intravenous drug users
It matches expenses incurred with revenues generated
The specific brands of products served and serving hours

8. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Empowerment
POM
Purchases of food
The food and beverage services offered by the hotel

9. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Comp set
Preventive maintenance
GDS
It influences the guests total perception of a hotel visit

10. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
A hotels sales and marketing teams results in relation to those of other hotels
Waste disposal costs
The authority to make key decisions
Costs increase

11. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Banquet manager
It is vacant and not yet cleaned
Publicity is free

12. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Do not clean this room now
They are not being supervised with a service emphasis
Franchise
Air handlers

13. What is true about first tier management companies

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14. What best describes a hotels chief engineer

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15. Which of the following represents the correct order of procedures used in cleaning linens and terry products
The cost is higher than that of dining room service
Www.tripadvisor.com
The american hotel and lodging association
Sorting/washing/drying

16. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
By associating performance in providing guest service with employee compensation
French
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

17. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
$1.38
When guests bring in their own bottles of alcohol for consumption at a hotel function
Sorting/washing/drying
Management contract

18. What is the greatest difference between full service and limited service hotels
The ratio of different room types in a hotel
Daily
The food and beverage services offered by the hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function

19. What is true about hotel management companies
Older travelers
They generally manage hotels for a fee
The number of hotel rooms sold the previous night
The cost is higher than that of dining room service

20. What does a foot candle measure
They are individual travelers
Illumination levels
It is vacant and not yet cleaned
POM

21. What is true about a hotel room that is 'on-change'
Maid
It is vacant and not yet cleaned
Franchisors sales and marketing efforts
$13.53

22. A CVB is typically funded by what
They operate hotels for owners using the management company's trade name as the hotels brand
50%
A hotels occupancy tax
Publicity is free

23. What is true about a hosted bar
The host pays for the beverages cosumed by guests
ADR x Occupancy Rate= RevPar
Trains
Be an effective way to measure progress toward established service standards

24. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Confirm item quantity and quality
The american hotel and lodging association
The strength of the brand name and the revenue the name will bring to the hotel
$2.25

25. Which group of employees will most often initiate the largest number of work orders
They operate hotels for owners using the management company's trade name as the hotels brand
Comp set
The cost is higher than that of dining room service
Housekeeping

26. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
By associating performance in providing guest service with employee compensation
The strength of the brand name and the revenue the name will bring to the hotel
$13.53
The pool area

27. What is the most important reason for properly maintaining trash removal areas
Www.tripadvisor.com
The elimination of insects - rodents and scavenging animals
Incandescent bulb
Kellogg cereal

28. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
Daily
FOC
Holiday inn

29. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
$2.20
Merchant model
Ritz carlton

30. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
New york
Routine maintenance
Identifying guests needs and wants

31. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Costs increase
50000
Make or buy items

32. What do the initials PM refer to in a hotel maintenance department
French
Preventive maintenance
Identifying guests needs and wants
Contribution margin

33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Waste disposal costs
Routine maintenance
Your ADR is higher then that of your competitors
Ritz carlton

34. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
$3.20
The ensure guest room cleanliness
Routine maintenance

35. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
New york
The elimination of insects - rodents and scavenging animals
It has been intentionally left behind

36. Approximately how many hotels are in operation in the US
It influences the guests total perception of a hotel visit
50000
Service
Personality type

37. When can a cross-functional team be an effective operatiional tool in a hotel
They should be update as guest preferences change over time
When resolving hotel operating problems
Confirm item quantity and quality
To help keep workers safe

38. Which area would be considered public space in a hotel
GDS
They are individual travelers
Marketing activity
The pool area

39. What is another lodging term for work-order
The host pays for the beverages cosumed by guests
Your ADR is higher then that of your competitors
Maintenance request
The food and beverage services offered by the hotel

40. Which is the most important market for large convention hotels
BEO
A reunion held for veterans of the vietnam war
Group market
Waiting for guests to approach staff with specific problems

41. What is a per diem
Personality type
Function rooms
A fixed amount paid for a guests daily travel expense
Value

42. What is true about an investor in a hotel
A hotels sales and marketing teams results in relation to those of other hotels
50000
The cost is higher than that of dining room service
The investor seeks a return on investment (ROI)

43. Which group would be classified as 'leisure travelers'
A family on vacation
They generally manage hotels for a fee
Your ADR is higher then that of your competitors
FOC

44. What is true about abandoned property
AAHOA
It has been intentionally left behind
FTC
Upon receiving

45. What is the lodging industry term for a hotel that is not part of a franchise group?
Pilferage
By associating performance in providing guest service with employee compensation
Independent
When guests bring in their own bottles of alcohol for consumption at a hotel function

46. How can guest service best be integrated with employee reward systems
25 or fewer
Banquet manager
250
By associating performance in providing guest service with employee compensation

47. For Which item below would a 'replace as needed' program be best
Water pumps
It has been intentionally left behind
It is a reception that includes the services of complimentary food and/or beverages
It has been intentionally left behind

48. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Effectively answer open-ended questions about hypothetical service situations
Guest preference
The buying is based upon predetermined desired inventory levels

49. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Pilferage
Value
Ritz carlton
Opaque rate model

50. What happens in a hotels OPL
Sorting/washing/drying
The pool area
25 or fewer
Laundry is processed