Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When can a cross-functional team be an effective operatiional tool in a hotel






2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






3. What best describes a hotels chief engineer

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4. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






5. What is the purpose of an MSDS






6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






7. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






8. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






9. Which factor has the most impact on the number of guests who will be served in a limited service hotel






10. What is true about a marketing plan

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11. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






12. What is true about first tier management companies

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13. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. which factor most influences guest perceptions about their experience at a lodging operation






17. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






18. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






19. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






20. Which is the most important market for large convention hotels






21. Which of the following is essential if employees are to effectively resolve guest problems as they occur






22. What happens in a hotels OPL






23. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






24. In a hotel guest room - Which is a potential source of HIV






25. What is true about mislaid property






26. What is another lodging term for work-order






27. Which group is more likely to use the services of a travel agent






28. what type of activity describes a site tour






29. What happens to a hotel's POM costs as a hotel ages






30. What is a normal par level in hotel laundry






31. To whom does the sous chef in a large hotel report






32. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






33. What is true about hotel management companies






34. 'Terry' refers to guest room amenities that






35. What is true about abandoned property






36. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






37. What is the industry term for an organization that provides travel booking services on the internet






38. Which of the following is most essential to providing good service






39. Who usually maintains the washers and dryers placed in a hotel's guest laundry






40. What is the greatest difference between full service and limited service hotels






41. Which state is NOT among the 3 largest car rental location states






42. What is the advantage of a CFL






43. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






44. Which method would be least effective for determining guests' needs and wants






45. What is true about second-tier management companies

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46. Which of the following is a demand generator






47. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






49. Which is an example of a branded breakfast item






50. A brand specific frequent guest program is an example of a...