Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. from what language does the kitchen term 'mise en place' originate






2. What is true about a hosted bar






3. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






4. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






5. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






6. Approximately how many hotels are in operation in the US






7. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






8. Which is an example of a branded breakfast item






9. which factor most influences guest perceptions about their experience at a lodging operation






10. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






11. Which brand is generally recognized as the first hotel chain






12. What is most likely to happen when many travelers want to visit and stay in an area






13. What is the greatest difference between full service and limited service hotels






14. Which of the following best describes 'managers reception' in a limited service hotel






15. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






16. What is the one reason a hotel owner might consider hiring a hotel management company






17. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






18. Who usually maintains the washers and dryers placed in a hotel's guest laundry






19. Which factor has the most impact on the number of guests who will be served in a limited service hotel






20. Which of the following would be considered a user-generated web site


21. In a housekeeping department - What is the role of inspector






22. Who is responsible for making the distinction between mislaid - lost and abandoned property


23. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






24. What is true about mislaid property






25. what type of activity describes the act of placing an ad in the yellow pages?






26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






27. What is true about transient travelers






28. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






29. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






30. 'Terry' refers to guest room amenities that






31. When can a cross-functional team be an effective operatiional tool in a hotel






32. How can guest service best be integrated with employee reward systems






33. What should happen to service procedures after they have been implemented in a hotel






34. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






35. What is true about an investor in a hotel






36. A brand specific frequent guest program is an example of a...






37. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






38. Which of the following is the formula hoteliers use to calculate RevPar






39. What is the difference between advertising and publicity






40. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






41. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






42. What happens to the unit price of food service items as the number of those items purchased increases






43. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






44. What best describes a hotels chief engineer


45. What is true about hotel management companies






46. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






47. Who will most often have the greatest detailed knowledge of guest likes and dislikes






48. Which of the following represents the correct order of procedures used in cleaning linens and terry products






49. What is the industry term for an organization that provides travel booking services on the internet






50. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company