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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
A web site that allows a hotel's guests to post reviews of their previous stays
Confirm item quantity and quality
Attrition
It influences the guests total perception of a hotel visit
2. What is a lodging industry term for hotels operating under the same brand name
Attrition
28
BEO
Chain
3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
The buying is based upon predetermined desired inventory levels
$2.20
Daily
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
4. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
FTC
Sorting/washing/drying
$2.25
5. When can a cross-functional team be an effective operatiional tool in a hotel
The american hotel and lodging association
By associating performance in providing guest service with employee compensation
The authority to make key decisions
When resolving hotel operating problems
6. To whom does the sous chef in a large hotel report
50000
The host pays for the beverages cosumed by guests
It is designed to meet the hotel's sales goal
Executive chef
7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
3 times the normal usage
Service
Pilferage
8. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
By associating performance in providing guest service with employee compensation
Comp set
50000
Profits are higher with banquet sales
9. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
Room rates and the number of operating hotel properties will increase
A reunion held for veterans of the vietnam war
Sorting/washing/drying
10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Waste disposal costs
Opaque rate model
Eggs and breakfast meat items
11. What do the initials PM refer to in a hotel maintenance department
Older travelers
FTC
A hotels occupancy tax
Preventive maintenance
12. Who usually maintains the washers and ryers placed in a hotels guests laundry
They are not being supervised with a service emphasis
An outside vendor
Include bath towels - hand towels - and washclothes
By associating performance in providing guest service with employee compensation
13. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Incandescent bulb
$2.25
$13.53
28
14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Guest preference
$13.53
The food and beverage services offered by the hotel
15. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Do not clean this room now
Guest preference
Needles left by intravenous drug users
16. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
ADR x Occupancy Rate= RevPar
Executive chef
GDS
17. What is the advantage of a CFL
20%
Reduced operational costs
They generally manage hotels for a fee
The specific brands of products served and serving hours
18. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Upon receiving
Comp set
Their price per unit declines
The strength of the brand name and the revenue the name will bring to the hotel
19. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
3 times the normal usage
Opaque rate model
Guest preference
The host pays for the beverages cosumed by guests
20. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The investor seeks a return on investment (ROI)
POM
OTA
Marketing activity
21. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
ADR x Occupancy Rate= RevPar
Guest preference
Www.tripadvisor.com
20%
22. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
The hotels general manager
Routine maintenance
A hotels occupancy tax
Effectively answer open-ended questions about hypothetical service situations
23. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Laundry is processed
Waste disposal costs
Night auditor
Value
24. Which group would be classified as 'leisure travelers'
25 or fewer
A family on vacation
Flag
Profits are higher with banquet sales
25. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
GDS
They should be update as guest preferences change over time
The authority to make key decisions
26. What is most likely to happen when many travelers want to visit and stay in an area
Air handlers
ADR x Occupancy Rate= RevPar
$1.38
Room rates and the number of operating hotel properties will increase
27. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Kellogg cereal
It influences the guests total perception of a hotel visit
Water pumps
28. What is the lodging industry term for a hotel that is not part of a franchise group?
To help keep workers safe
Profits are higher with banquet sales
Independent
The hotels general manager
29. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Package
Independent
The authority to make key decisions
$3.20
30. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The ensure guest room cleanliness
OTA
Franchise
$1.38
31. What is another lodging industry term for a specific hotel brand name
All housekeeping employees
Flag
Independent
Their price per unit declines
32. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
It matches expenses incurred with revenues generated
Eggs and breakfast meat items
Comp set
33. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Air handlers
$73.00
At the advertised ending time
34. What is the greatest difference between full service and limited service hotels
Air handlers
The food and beverage services offered by the hotel
Chain
GDS
35. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Improved overall managment of the hotel
Banquet manager
50000
Your ADR is higher then that of your competitors
36. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Banquet manager
An outside vendor
Flag
Purchases of food
37. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
$3.20
Preventive maintenance
They generally manage hotels for a fee
Older travelers
38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Value
Air handlers
Do not clean this room now
Night auditor
39. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
The person in charge of the hotel's maintenances department
Waste disposal costs
$73.00
40. In a hotel guest room - Which is a potential source of HIV
Maid
Needles left by intravenous drug users
Include bath towels - hand towels - and washclothes
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
They should be update as guest preferences change over time
FOC
Incandescent bulb
Line level employees
42. What is the difference between advertising and publicity
Purchases of food
50%
Water pumps
Publicity is free
43. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Routine maintenance
When resolving hotel operating problems
It has been intentionally left behind
44. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
3 times the normal usage
Independent
Package
The investor seeks a return on investment (ROI)
45. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Air handlers
Make or buy items
AAHOA
46. What happens to the unit price of food service items as the number of those items purchased increases
They are not being supervised with a service emphasis
Pilferage
POM
Their price per unit declines
47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The buying is based upon predetermined desired inventory levels
Do not clean this room now
Eggs and breakfast meat items
250
48. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
3 times the normal usage
$73.00
To help keep workers safe
49. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
The elimination of insects - rodents and scavenging animals
When resolving hotel operating problems
Depreciation
Deep cleaning
50. What is true about abandoned property
Your ADR is higher then that of your competitors
Illumination levels
It influences the guests total perception of a hotel visit
It has been intentionally left behind