Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who is responsible for making the distinction between mislaid - lost and abandoned property

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2. For food service buyers when does the ownership exchange of products the have purchased actually take place






3. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






4. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






5. Who usually maintains the washers and ryers placed in a hotels guests laundry






6. For Which item below would a 'replace as needed' program be best






7. which factor most influences guest perceptions about their experience at a lodging operation






8. Which is true about a hotels commitment to green practices






9. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






10. What does a foot candle measure






11. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






12. Which housekeeping- related term is not used by professional hoteliers






13. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






14. What is true about second-tier management companies

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15. What is the term describing stealing of small quantities of something over a period of time






16. Which is an example of a branded breakfast item






17. What is most likely to happen when many travelers want to visit and stay in an area






18. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






19. Which state is NOT among the 3 largest car rental location states






20. What is the term used to identify those who sell the rights to use a hotels brand name






21. What is a lodging industry term for hotels operating under the same brand name






22. Which method would be least effective for determining guests' needs and wants






23. Which of the following best describes 'managers reception' in a limited service hotel






24. Approximately how many hotels are in operation in the US






25. A CVB is typically funded by what






26. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






27. In Which type of booking model are room rates readily viewed on-line by potential guests?






28. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






31. Which of the following would be considered a user-generated web site

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32. what type of activity describes a site tour






33. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






34. Which group is more likely to use the services of a travel agent






35. from what language does the kitchen term 'mise en place' originate






36. What is true about abandoned property






37. What is the lodging industry term for a hotel that is not part of a franchise group?






38. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






39. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






41. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






42. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






43. Which group of housekeeping employees should receive blood born pathogen training






44. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






45. When can a cross-functional team be an effective operatiional tool in a hotel






46. Which professional recognition is typically granted by a governmental agency






47. Which of the following is NOT a demographic factor of a guest






48. what type of activity describes the act of placing an ad in the yellow pages?






49. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






50. Which of the following is most essential to providing good service