Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the greatest difference between full service and limited service hotels
Eggs and breakfast meat items
Opaque rate model
The food and beverage services offered by the hotel
They will have the same quality service expectations

2. Which of the following best describes a 'moment of truth'
Purchases of food
It influences the guests total perception of a hotel visit
$1.38
The investor seeks a return on investment (ROI)

3. Which of the following is a demand generator
Water pumps
Line level employees
An outside vendor
A college graduation weekend occurring near a hotel

4. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Kellogg cereal
Sorting/washing/drying
An outside vendor

5. Which is an example of a branded breakfast item
Kellogg cereal
ADR x Occupancy Rate= RevPar
All housekeeping employees
The food and beverage services offered by the hotel

6. In a housekeeping department - What is the role of inspector
Housekeeping
The ensure guest room cleanliness
They should be update as guest preferences change over time
Identifying guests needs and wants

7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Waste disposal costs
Sorting/washing/drying
The american hotel and lodging association
Room rates and the number of operating hotel properties will increase

8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Franchisors sales and marketing efforts
The number of hotel rooms sold the previous night
50%
Air handlers

9. what type of activity describes a site tour
Presale activity
$1.38
The ensure guest room cleanliness
They are individual travelers

10. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
It matches expenses incurred with revenues generated
They will have the same quality service expectations
Eggs and breakfast meat items
A web site that allows a hotel's guests to post reviews of their previous stays

11. What does a foot candle measure
A family on vacation
Franchisors sales and marketing efforts
Contribution margin
Illumination levels

12. What is true about an investor in a hotel
Www.tripadvisor.com
Their price per unit declines
Independent
The investor seeks a return on investment (ROI)

13. When would hotel guest be charged a corkage fee
It is prepared and cooked at the guests' table
When guests bring in their own bottles of alcohol for consumption at a hotel function
3 times the normal usage
A web site that allows a hotel's guests to post reviews of their previous stays

14. What is true about mislaid property
It has been intentionally left behind
The elimination of insects - rodents and scavenging animals
A hotels sales and marketing teams results in relation to those of other hotels
$2.25

15. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The hotels general manager
Contribution margin
It is prepared and cooked at the guests' table
All housekeeping employees

16. What is true about food served in the traditional french style

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17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Pilferage
Waste disposal costs
Incandescent bulb

18. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Personality type
Publicity is free
The food and beverage services offered by the hotel

19. What is the most important reason for properly maintaining trash removal areas
An outside vendor
FOC
The elimination of insects - rodents and scavenging animals
GDS

20. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Banquet manager
The person in charge of the hotel's maintenances department
Franchise service director

21. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Function rooms
POM
Trains

22. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
It is designed to meet the hotel's sales goal
Needles left by intravenous drug users
50000

23. what type of activity describes the act of placing an ad in the yellow pages?
The pool area
The elimination of insects - rodents and scavenging animals
A stock issuing company that can own and operate its own hotels
Marketing activity

24. Which group is more likely to use the services of a travel agent
Independent
Franchise service director
They will have the same quality service expectations
Older travelers

25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Personality type
The number of hotel rooms sold the previous night
It has been intentionally left behind
Function rooms

26. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Service
The elimination of insects - rodents and scavenging animals
A fixed amount paid for a guests daily travel expense

27. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Incandescent bulb
The buying is based upon predetermined desired inventory levels
Franchisor

28. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
A reunion held for veterans of the vietnam war
A web site that allows a hotel's guests to post reviews of their previous stays
The investor seeks a return on investment (ROI)

29. Which of the following represents the correct order of procedures used in cleaning linens and terry products
A family on vacation
Sorting/washing/drying
Make or buy items
The cost is higher than that of dining room service

30. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Maintenance request
Value
Room rates and the number of operating hotel properties will increase
Purchases of food

31. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Presale activity
Empowerment
Emergency maintenance
ADR x Occupancy Rate= RevPar

32. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
The elimination of insects - rodents and scavenging animals
The number of hotel rooms sold the previous night
FOC
20%

33. When can a cross-functional team be an effective operatiional tool in a hotel
Illumination levels
$2.20
When resolving hotel operating problems
Costs increase

34. Which is an example of a consumer-generated content web site?
Comp set
Www.tripadvisor.com
To qualify prospects
Independent

35. What is the industry term for an organization that provides travel booking services on the internet
Depreciation
The ratio of different room types in a hotel
Routine maintenance
OTA

36. Which food service activity happens first
An outside vendor
Kellogg cereal
Confirm item quantity and quality
The hotels general manager

37. Approximately how many hotels are in operation in the US
A fixed amount paid for a guests daily travel expense
50000
They are not being supervised with a service emphasis
25 or fewer

38. What is true about an accrual accounting system
The strength of the brand name and the revenue the name will bring to the hotel
It matches expenses incurred with revenues generated
Emergency maintenance
Trains

39. What is another lodging industry term for a specific hotel brand name
It is vacant and not yet cleaned
250
Flag
It is increasingly viewed by guests a a sign of commitment to quality service

40. Which area would be considered public space in a hotel
Publicity is free
FTC
Housekeeping
The pool area

41. What is another lodging term for work-order
Maintenance request
Laundry is processed
Function rooms
Marketing activity

42. What is true about the cost of providing room service meals
Www.tripadvisor.com
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Opaque rate model
The cost is higher than that of dining room service

43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Be an effective way to measure progress toward established service standards
Confirm item quantity and quality
Deep cleaning

44. What is a normal par level in hotel laundry
3 times the normal usage
Maintenance request
The hotels general manager
$73.00

45. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Depreciation
$73.00
Older travelers
The specific brands of products served and serving hours

46. To whom does the sous chef in a large hotel report
It has been intentionally left behind
Executive chef
Make or buy items
Package

47. The best menus are those developed based upon
Guest preference
Preventive maintenance
It influences the guests total perception of a hotel visit
OTA

48. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
They operate hotels for owners but do not use the management company's name as part of the hotels name
Effectively answer open-ended questions about hypothetical service situations
A la carte

49. Which brand is generally recognized as the first hotel chain
An outside vendor
The buying is based upon predetermined desired inventory levels
Holiday inn
Depreciation

50. For Which item below would a 'replace as needed' program be best
It is a reception that includes the services of complimentary food and/or beverages
Water pumps
Eggs and breakfast meat items
Housekeeping