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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is true about a hotels commitment to green practices
OTA
Kellogg cereal
It is increasingly viewed by guests a a sign of commitment to quality service
Comp set
2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Deep cleaning
50000
Licensing
The american hotel and lodging association
3. What is true about transient travelers
AAHOA
Franchise service director
FTC
They are individual travelers
4. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
Package
They are individual travelers
They are not being supervised with a service emphasis
5. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The hotels general manager
The person in charge of the hotel's maintenances department
Water pumps
$13.53
6. What is the difference between advertising and publicity
$13.53
Publicity is free
An outside vendor
25 or fewer
7. What is true about the traditional russian style
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8. What is true about second-tier management companies
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9. What does a foot candle measure
Do not clean this room now
Personality type
25 or fewer
Illumination levels
10. What happens in a hotels OPL
Costs increase
They will have the same quality service expectations
Laundry is processed
POM
11. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Confirm item quantity and quality
Do not clean this room now
They will have the same quality service expectations
250
12. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Attrition
Kellogg cereal
Preventive maintenance
Holiday inn
13. What is the purpose of cold calling
Make or buy items
The cost is higher than that of dining room service
To qualify prospects
Presale activity
14. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Trains
Sorting/washing/drying
Franchise
Waiting for guests to approach staff with specific problems
15. What happens to the unit price of food service items as the number of those items purchased increases
OTA
Their price per unit declines
$3.20
Illumination levels
16. What is the term describing stealing of small quantities of something over a period of time
The cost is higher than that of dining room service
It is designed to meet the hotel's sales goal
POM
Pilferage
17. Which group would be classified as 'leisure travelers'
GDS
The hotels general manager
A family on vacation
An outside vendor
18. What is true about abandoned property
It has been intentionally left behind
Preventive maintenance
They will have the same quality service expectations
Attrition
19. What is true about mislaid property
Marketing activity
It has been intentionally left behind
The host pays for the beverages cosumed by guests
Chain
20. Which types of food items have labor 'built in' to their prices
Purchases of food
FOC
Make or buy items
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
21. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Merchant model
50%
Emergency maintenance
The cost is higher than that of dining room service
22. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Deep cleaning
Contribution margin
ADR x Occupancy Rate= RevPar
Maintenance request
23. Which of the following best describes a 'moment of truth'
They operate hotels for owners but do not use the management company's name as part of the hotels name
It influences the guests total perception of a hotel visit
They generally manage hotels for a fee
The american hotel and lodging association
24. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
GDS
Franchise service director
BEO
25. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Chain
Air handlers
50%
Licensing
26. What is a normal par level in hotel laundry
3 times the normal usage
It has been intentionally left behind
Banquet manager
Effectively answer open-ended questions about hypothetical service situations
27. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
POM
FOC
Waste disposal costs
Your ADR is higher then that of your competitors
28. What best describes a hotels chief engineer
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29. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The american hotel and lodging association
Air handlers
The authority to make key decisions
Line level employees
30. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
50000
Sorting/washing/drying
Depreciation
31. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Presale activity
Group market
Air handlers
32. What is most likely to happen when many travelers want to visit and stay in an area
To qualify prospects
Routine maintenance
Room rates and the number of operating hotel properties will increase
It is vacant and not yet cleaned
33. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Incandescent bulb
FTC
Franchisors sales and marketing efforts
FOC
34. To whom does the sous chef in a large hotel report
Executive chef
Ritz carlton
Marketing activity
They operate hotels for owners using the management company's trade name as the hotels brand
35. What is true about an accrual accounting system
Profits are higher with banquet sales
Management contract
It matches expenses incurred with revenues generated
Executive chef
36. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
French
A stock issuing company that can own and operate its own hotels
250
Waste disposal costs
37. A CVB is typically funded by what
They generally manage hotels for a fee
Include bath towels - hand towels - and washclothes
They are not being supervised with a service emphasis
A hotels occupancy tax
38. How can guest service best be integrated with employee reward systems
50000
Opaque rate model
By associating performance in providing guest service with employee compensation
25 or fewer
39. What does Amtrak operate
Trains
$2.25
Franchisor
The cost is higher than that of dining room service
40. Which professional recognition is typically granted by a governmental agency
$2.20
Comp set
Waiting for guests to approach staff with specific problems
Licensing
41. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
AAHOA
They are important for all workers serving food
GDS
A reunion held for veterans of the vietnam war
42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Your ADR is higher then that of your competitors
When resolving hotel operating problems
The food and beverage services offered by the hotel
43. what type of activity describes a site tour
It is increasingly viewed by guests a a sign of commitment to quality service
A reunion held for veterans of the vietnam war
$1.38
Presale activity
44. What is true about food served in the traditional french style
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45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Banquet manager
They are individual travelers
50%
46. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
Make or buy items
The investor seeks a return on investment (ROI)
The american hotel and lodging association
47. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
They operate hotels for owners but do not use the management company's name as part of the hotels name
Ritz carlton
Confirm item quantity and quality
48. What is true about an investor in a hotel
Service
$1.38
The investor seeks a return on investment (ROI)
$73.00
49. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
FTC
Independent
Empowerment
50. When would hotel guest be charged a corkage fee
Include bath towels - hand towels - and washclothes
The host pays for the beverages cosumed by guests
When guests bring in their own bottles of alcohol for consumption at a hotel function
Confirm item quantity and quality