Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The host pays for the beverages cosumed by guests
The american hotel and lodging association
Package
POM

2. What is another lodging term for work-order
Depreciation
The american hotel and lodging association
Maintenance request
Ritz carlton

3. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Identifying guests needs and wants
French
The number of hotel rooms sold the previous night
Night auditor

4. Which state is NOT among the 3 largest car rental location states
Franchise service director
New york
It is increasingly viewed by guests a a sign of commitment to quality service
FTC

5. Who is responsible for making the distinction between mislaid - lost and abandoned property

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6. What happens to a hotel's POM costs as a hotel ages
A college graduation weekend occurring near a hotel
Costs increase
Deep cleaning
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

7. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
$1.38
Franchisor
2-4% gross revenue

8. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Management contract
Presale activity
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Emergency maintenance

9. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
The ensure guest room cleanliness
Needles left by intravenous drug users
They are not being supervised with a service emphasis

10. What is most likely to happen when many travelers want to visit and stay in an area
When guests bring in their own bottles of alcohol for consumption at a hotel function
Room rates and the number of operating hotel properties will increase
Costs increase
The buying is based upon predetermined desired inventory levels

11. What is true about the traditional russian style

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12. Approximately how many hotels are in operation in the US
Value
It is prepared and cooked at the guests' table
50000
OTA

13. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
A fixed amount paid for a guests daily travel expense
A hotels occupancy tax
The ensure guest room cleanliness

14. 'Terry' refers to guest room amenities that
It is a reception that includes the services of complimentary food and/or beverages
Include bath towels - hand towels - and washclothes
The pool area
Service

15. For food service buyers when does the ownership exchange of products the have purchased actually take place
When resolving hotel operating problems
Upon receiving
It influences the guests total perception of a hotel visit
Sorting/washing/drying

16. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
50000
Illumination levels
Franchise

17. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
Function rooms
Purchases of food
Deep cleaning

18. In the lodging industry - What is the meaning of the term room mix
Function rooms
A hotels sales and marketing teams results in relation to those of other hotels
The ratio of different room types in a hotel
The elimination of insects - rodents and scavenging animals

19. Which is true about a hotels commitment to green practices
Guest preference
It is increasingly viewed by guests a a sign of commitment to quality service
Pilferage
By associating performance in providing guest service with employee compensation

20. What is true about food served in the traditional french style

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21. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
It is prepared and cooked at the guests' table
Franchise service director
Licensing
Effectively answer open-ended questions about hypothetical service situations

22. What is true about the cost of providing room service meals
$3.20
When resolving hotel operating problems
Profits are higher with banquet sales
The cost is higher than that of dining room service

23. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
A college graduation weekend occurring near a hotel
Room rates and the number of operating hotel properties will increase
Franchise service director

24. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The number of hotel rooms sold the previous night
They operate hotels for owners but do not use the management company's name as part of the hotels name
Management contract
Water pumps

25. what type of activity describes a site tour
Presale activity
They are individual travelers
The specific brands of products served and serving hours
250

26. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Your ADR is higher then that of your competitors
Routine maintenance
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

27. What is the term describing stealing of small quantities of something over a period of time
AAHOA
Pilferage
Eggs and breakfast meat items
It has been intentionally left behind

28. For Which item below would a 'replace as needed' program be best
A hotels occupancy tax
AAHOA
The food and beverage services offered by the hotel
Water pumps

29. Which of the following is the formula hoteliers use to calculate RevPar
28
ADR x Occupancy Rate= RevPar
Improved overall managment of the hotel
Trains

30. What is the greatest difference between full service and limited service hotels
28
Comp set
The food and beverage services offered by the hotel
The specific brands of products served and serving hours

31. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
OTA
Effectively answer open-ended questions about hypothetical service situations
Package
GDS

32. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Identifying guests needs and wants
$2.25
Water pumps
The pool area

33. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Night auditor
Deep cleaning
250
A hotels sales and marketing teams results in relation to those of other hotels

34. Which of the following is NOT a demographic factor of a guest
3 times the normal usage
Needles left by intravenous drug users
Personality type
A la carte

35. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Illumination levels
They will have the same quality service expectations
Depreciation
An outside vendor

36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
BEO
POM
Trains
It influences the guests total perception of a hotel visit

37. What is a per diem
$13.53
Line level employees
Routine maintenance
A fixed amount paid for a guests daily travel expense

38. What is the advantage of a CFL
3 times the normal usage
Reduced operational costs
Depreciation
Guest preference

39. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
It has been intentionally left behind
Make or buy items
Value
Franchisor

40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The strength of the brand name and the revenue the name will bring to the hotel
Deep cleaning
Contribution margin
Value

41. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Upon receiving
Their price per unit declines
$3.20
An outside vendor

42. Which group is more likely to use the services of a travel agent
Older travelers
Www.tripadvisor.com
OTA
They operate hotels for owners using the management company's trade name as the hotels brand

43. What is the industry term for an organization that provides travel booking services on the internet
OTA
Package
Sorting/washing/drying
Incandescent bulb

44. What is true about an investor in a hotel
Function rooms
Maid
The investor seeks a return on investment (ROI)
Line level employees

45. What is the most important reason for properly maintaining trash removal areas
Improved overall managment of the hotel
Opaque rate model
The elimination of insects - rodents and scavenging animals
Value

46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
A la carte
They should be update as guest preferences change over time
Eggs and breakfast meat items
$73.00

47. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
It has been intentionally left behind
AAHOA
50000
Publicity is free

48. Which is an example of a branded breakfast item
Kellogg cereal
It has been intentionally left behind
Depreciation
To help keep workers safe

49. What is true about first tier management companies

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50. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
The ensure guest room cleanliness
Your ADR is higher then that of your competitors
Trains