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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
250
The hotels general manager
By associating performance in providing guest service with employee compensation
2. Which of the following is essential if employees are to effectively resolve guest problems as they occur
When guests bring in their own bottles of alcohol for consumption at a hotel function
The authority to make key decisions
Banquet manager
Be an effective way to measure progress toward established service standards
3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Preventive maintenance
The food and beverage services offered by the hotel
The specific brands of products served and serving hours
They generally manage hotels for a fee
4. What is true about the cost of providing room service meals
Deep cleaning
Laundry is processed
Marketing activity
The cost is higher than that of dining room service
5. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
$13.53
Franchise service director
It has been intentionally left behind
BEO
6. In regard to quality service - a gal of zero defects can
Publicity is free
At the advertised ending time
The elimination of insects - rodents and scavenging animals
Be an effective way to measure progress toward established service standards
7. What does STAR report evaluate
Franchisors sales and marketing efforts
A hotels sales and marketing teams results in relation to those of other hotels
It is prepared and cooked at the guests' table
$73.00
8. What is the approximate number of attendees at the average business meeting
25 or fewer
The ensure guest room cleanliness
ADR x Occupancy Rate= RevPar
Chain
9. Which position would be a direct report to a hotels F&B director
Banquet manager
New york
To qualify prospects
Maid
10. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
It is vacant and not yet cleaned
Function rooms
Executive chef
11. What does Amtrak operate
The host pays for the beverages cosumed by guests
28
Trains
The american hotel and lodging association
12. Who usually maintains the washers and dryers placed in a hotel's guest laundry
FTC
A hotels sales and marketing teams results in relation to those of other hotels
An outside vendor
Depreciation
13. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
A hotels sales and marketing teams results in relation to those of other hotels
They are individual travelers
Purchases of food
$1.38
14. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Emergency maintenance
Line level employees
Purchases of food
Empowerment
15. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It influences the guests total perception of a hotel visit
They will have the same quality service expectations
The authority to make key decisions
Daily
16. What is the purpose of an MSDS
To help keep workers safe
Franchisor
Identifying guests needs and wants
It has been intentionally left behind
17. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Profits are higher with banquet sales
The ensure guest room cleanliness
Kellogg cereal
Sorting/washing/drying
18. What is the term used to identify those who purchase the rights to a hotels brand naem
Their price per unit declines
Franchise
Service
Night auditor
19. In the lodging industry - What is the meaning of the term room mix
An outside vendor
28
Merchant model
The ratio of different room types in a hotel
20. Approximately how many hotels are in operation in the US
Room rates and the number of operating hotel properties will increase
50000
Line level employees
The investor seeks a return on investment (ROI)
21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waiting for guests to approach staff with specific problems
The strength of the brand name and the revenue the name will bring to the hotel
Trains
Waste disposal costs
22. Which group is more likely to use the services of a travel agent
Group market
Maid
Older travelers
Package
23. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
A hotels sales and marketing teams results in relation to those of other hotels
Do not clean this room now
A web site that allows a hotel's guests to post reviews of their previous stays
24. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The authority to make key decisions
They generally manage hotels for a fee
Reduced operational costs
$13.53
25. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The ensure guest room cleanliness
Deep cleaning
Routine maintenance
$13.53
26. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Banquet manager
Executive chef
Purchases of food
27. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Their price per unit declines
At the advertised ending time
Management contract
28. Managers can seek out service-minded staff by hiring those job applicants who
Contribution margin
Room rates and the number of operating hotel properties will increase
Effectively answer open-ended questions about hypothetical service situations
A web site that allows a hotel's guests to post reviews of their previous stays
29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
A hotels occupancy tax
Licensing
Illumination levels
30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
The investor seeks a return on investment (ROI)
The ensure guest room cleanliness
Attrition
2-4% gross revenue
31. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Empowerment
Waste disposal costs
Incandescent bulb
32. Which professional recognition is typically granted by a governmental agency
Incandescent bulb
The buying is based upon predetermined desired inventory levels
Presale activity
Licensing
33. What should happen to service procedures after they have been implemented in a hotel
Kellogg cereal
It is increasingly viewed by guests a a sign of commitment to quality service
The elimination of insects - rodents and scavenging animals
They should be update as guest preferences change over time
34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
At the advertised ending time
A hotels sales and marketing teams results in relation to those of other hotels
Preventive maintenance
35. Which is an example of a consumer-generated content web site?
By associating performance in providing guest service with employee compensation
Www.tripadvisor.com
Opaque rate model
AAHOA
36. What happens in a hotels OPL
Guest preference
3 times the normal usage
Laundry is processed
Their price per unit declines
37. Which housekeeping- related term is not used by professional hoteliers
Maid
Service
$2.20
ADR x Occupancy Rate= RevPar
38. Which of the following is the formula hoteliers use to calculate RevPar
Function rooms
They are important for all workers serving food
ADR x Occupancy Rate= RevPar
The specific brands of products served and serving hours
39. What is most likely to happen when many travelers want to visit and stay in an area
BEO
Personality type
Function rooms
Room rates and the number of operating hotel properties will increase
40. What happens to a hotel's POM costs as a hotel ages
$13.53
Franchise service director
Costs increase
When guests bring in their own bottles of alcohol for consumption at a hotel function
41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
French
Independent
The buying is based upon predetermined desired inventory levels
42. Who usually maintains the washers and ryers placed in a hotels guests laundry
Be an effective way to measure progress toward established service standards
An outside vendor
Night auditor
Licensing
43. Which area would be considered public space in a hotel
At the advertised ending time
The food and beverage services offered by the hotel
French
The pool area
44. What is the industry term for an organization that provides travel booking services on the internet
Reduced operational costs
To help keep workers safe
OTA
A hotels sales and marketing teams results in relation to those of other hotels
45. What is true about an investor in a hotel
$1.38
The investor seeks a return on investment (ROI)
AAHOA
It has been intentionally left behind
46. What is the term describing stealing of small quantities of something over a period of time
The american hotel and lodging association
Package
Pilferage
They are individual travelers
47. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
The ensure guest room cleanliness
Night auditor
A web site that allows a hotel's guests to post reviews of their previous stays
48. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Line level employees
Emergency maintenance
Make or buy items
Empowerment
49. What is true about hotel management companies
They generally manage hotels for a fee
Older travelers
Eggs and breakfast meat items
Costs increase
50. When can a cross-functional team be an effective operatiional tool in a hotel
Do not clean this room now
3 times the normal usage
A hotels occupancy tax
When resolving hotel operating problems