Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What do the initials PM refer to in a hotel maintenance department






2. In a hotel guest room - Which is a potential source of HIV






3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






4. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






6. What should happen to service procedures after they have been implemented in a hotel






7. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






8. Who has the greatest influence on the overall quality of service provided within a hotel






9. Which is the most important market for large convention hotels






10. What is true about a hosted bar






11. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






12. In the lodging industry - What is the meaning of the term room mix






13. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






14. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






15. which factor most influences guest perceptions about their experience at a lodging operation






16. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






17. What is true about abandoned property






18. Which of the following best describes 'managers reception' in a limited service hotel






19. Which group would be classified as 'leisure travelers'






20. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






21. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


22. Which of the following is most essential to providing good service






23. Which housekeeping- related term is not used by professional hoteliers






24. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






25. What happens in a hotels OPL






26. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






27. For Which item below would a 'replace as needed' program be best






28. Which of the following is essential if employees are to effectively resolve guest problems as they occur






29. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






31. What is the approximate number of attendees at the average business meeting






32. What is true about transient travelers






33. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






34. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






35. What is most likely to happen when many travelers want to visit and stay in an area






36. What is the type of dining in which each available menu item is sold for an individual price






37. Who usually maintains the washers and dryers placed in a hotel's guest laundry






38. What is true about mislaid property






39. What is another lodging industry term for a specific hotel brand name






40. Which state is NOT among the 3 largest car rental location states






41. Which area would be considered public space in a hotel






42. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






43. What does Amtrak operate






44. Which of the following best describes a 'moment of truth'






45. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






46. what type of activity describes a site tour






47. What is the difference between advertising and publicity






48. Which of the following is NOT a demographic factor of a guest






49. What is true about an investor in a hotel






50. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183