Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






2. What is true about a hosted bar






3. What is true about food served in the traditional french style

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4. Who is responsible for making the distinction between mislaid - lost and abandoned property

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5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






6. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






7. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






8. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






9. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






10. What is true about transient travelers






11. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






12. Which group of employees will most often initiate the largest number of work orders






13. What is true about a hotel room that is 'on-change'






14. What is a per diem






15. What best describes a hotels chief engineer

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16. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






18. What is the one reason a hotel owner might consider hiring a hotel management company






19. Approximately how many hotels are in operation in the US






20. Which is true about a hotels commitment to green practices






21. What is true about the traditional russian style

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22. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






23. what type of activity describes the act of placing an ad in the yellow pages?






24. What is the industry term for an organization that provides travel booking services on the internet






25. which factor most influences guest perceptions about their experience at a lodging operation






26. Which of the following is the formula hoteliers use to calculate RevPar






27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






28. Which group would be classified as 'leisure travelers'






29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






30. from what language does the kitchen term 'mise en place' originate






31. What is another lodging industry term for a specific hotel brand name






32. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






33. What is true about mislaid property






34. What does STAR report evaluate






35. Which food service activity happens first






36. What is true about abandoned property






37. The best menus are those developed based upon






38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






40. Who usually maintains the washers and ryers placed in a hotels guests laundry






41. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






42. What is the term used to identify those who sell the rights to use a hotels brand name






43. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






44. What is true about an investor in a hotel






45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






46. Which group is more likely to use the services of a travel agent






47. What does Amtrak operate






48. Which of the following represents the correct order of procedures used in cleaning linens and terry products






49. What is the greatest difference between full service and limited service hotels






50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared