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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What do the initials PM refer to in a hotel maintenance department






2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






3. Which of the following is NOT a demographic factor of a guest






4. Which state is NOT among the 3 largest car rental location states






5. Approximately how many hotels are in operation in the US






6. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






8. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






9. Who usually maintains the washers and ryers placed in a hotels guests laundry






10. What is true about an accrual accounting system






11. What should happen to service procedures after they have been implemented in a hotel






12. Which of the following is most essential to providing good service






13. What is another lodging term for work-order






14. Which housekeeping- related term is not used by professional hoteliers






15. The best menus are those developed based upon






16. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






17. In a housekeeping department - What is the role of inspector






18. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






19. What is the industry term for an organization that provides travel booking services on the internet






20. What is true about second-tier management companies

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21. from what language does the kitchen term 'mise en place' originate






22. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






23. For food service buyers when does the ownership exchange of products the have purchased actually take place






24. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






25. Who is responsible for making the distinction between mislaid - lost and abandoned property

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26. What is true about food served in the traditional french style

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27. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






28. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






29. In regard to quality service - a gal of zero defects can






30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






31. What is another lodging industry term for a specific hotel brand name






32. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






33. Which is an example of a consumer-generated content web site?






34. What is the one reason a hotel owner might consider hiring a hotel management company






35. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






36. What happens to a hotel's POM costs as a hotel ages






37. Who has the greatest influence on the overall quality of service provided within a hotel






38. Managers can seek out service-minded staff by hiring those job applicants who






39. When would hotel guest be charged a corkage fee






40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






41. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






42. What is true about a marketing plan

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43. 'Terry' refers to guest room amenities that






44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






46. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






47. Which brand is generally recognized as the first hotel chain






48. What is the greatest difference between full service and limited service hotels






49. What is true about the traditional russian style

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50. What is most likely to happen when many travelers want to visit and stay in an area






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