Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is an example of a branded breakfast item






2. Which food service activity happens first






3. What is the term used to identify those who sell the rights to use a hotels brand name






4. What is the term used to identify those who purchase the rights to a hotels brand naem






5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






6. What is a lodging industry term for hotels operating under the same brand name






7. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






8. To whom does the sous chef in a large hotel report






9. What does STAR report evaluate






10. Which position would be a direct report to a hotels F&B director






11. What is true about the traditional russian style

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12. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






13. What is another lodging industry term for a specific hotel brand name






14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






16. Which of the following best describes a 'moment of truth'






17. What does Amtrak operate






18. Managers can seek out service-minded staff by hiring those job applicants who






19. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






20. What is the lodging industry term for a hotel that is not part of a franchise group?






21. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






22. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






23. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






24. In a housekeeping department - What is the role of inspector






25. 'Terry' refers to guest room amenities that






26. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






27. What is true about abandoned property






28. Which of the following is the formula hoteliers use to calculate RevPar






29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






31. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






32. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






33. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






34. Which state is NOT among the 3 largest car rental location states






35. Which of the following is NOT a demographic factor of a guest






36. What happens in a hotels OPL






37. What happens to the unit price of food service items as the number of those items purchased increases






38. What does a foot candle measure






39. A brand specific frequent guest program is an example of a...






40. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






41. Which of the following is a demand generator






42. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






43. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






44. What is the industry term for an organization that provides travel booking services on the internet






45. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






46. When would hotel guest be charged a corkage fee






47. When can a cross-functional team be an effective operatiional tool in a hotel






48. Who usually maintains the washers and ryers placed in a hotels guests laundry






49. Which of the following is essential if employees are to effectively resolve guest problems as they occur






50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality