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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is NOT a demographic factor of a guest
Maid
They should be update as guest preferences change over time
Value
Personality type
2. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
The number of hotel rooms sold the previous night
A hotels sales and marketing teams results in relation to those of other hotels
Deep cleaning
3. Which of the following is most essential to providing good service
Marketing activity
$2.25
BEO
Identifying guests needs and wants
4. A CVB is typically funded by what
Purchases of food
Effectively answer open-ended questions about hypothetical service situations
AAHOA
A hotels occupancy tax
5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The pool area
AAHOA
Eggs and breakfast meat items
Routine maintenance
6. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Deep cleaning
Daily
Package
Pilferage
7. To whom does the sous chef in a large hotel report
Routine maintenance
Presale activity
$13.53
Executive chef
8. What is a per diem
Attrition
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
GDS
A fixed amount paid for a guests daily travel expense
9. from what language does the kitchen term 'mise en place' originate
GDS
Flag
50%
French
10. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
The authority to make key decisions
$2.25
To help keep workers safe
11. What is true about an accrual accounting system
Deep cleaning
It matches expenses incurred with revenues generated
Holiday inn
Confirm item quantity and quality
12. What happens in a hotels OPL
It has been intentionally left behind
Your ADR is higher then that of your competitors
Laundry is processed
They are important for all workers serving food
13. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
It has been intentionally left behind
Confirm item quantity and quality
Preventive maintenance
POM
14. What is the advantage of a CFL
50000
Reduced operational costs
Illumination levels
It has been intentionally left behind
15. what type of activity describes a site tour
Presale activity
Flag
Waste disposal costs
Daily
16. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
They are not being supervised with a service emphasis
New york
The strength of the brand name and the revenue the name will bring to the hotel
FOC
17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Function rooms
Older travelers
Value
Laundry is processed
18. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Independent
They are individual travelers
It has been intentionally left behind
Franchise service director
19. Which of the following is a demand generator
New york
Empowerment
A college graduation weekend occurring near a hotel
An outside vendor
20. What is the industry term for an organization that provides travel booking services on the internet
OTA
Trains
Opaque rate model
Upon receiving
21. What is a lodging industry term for hotels operating under the same brand name
Chain
$1.38
A family on vacation
It has been intentionally left behind
22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
20%
Waiting for guests to approach staff with specific problems
AAHOA
23. What is another lodging term for work-order
Maintenance request
$13.53
Make or buy items
Comp set
24. For Which item below would a 'replace as needed' program be best
Function rooms
Empowerment
Water pumps
Include bath towels - hand towels - and washclothes
25. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Guest preference
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels
The authority to make key decisions
26. What is true about abandoned property
The hotels general manager
BEO
It has been intentionally left behind
Needles left by intravenous drug users
27. Who usually maintains the washers and ryers placed in a hotels guests laundry
Eggs and breakfast meat items
Management contract
An outside vendor
Preventive maintenance
28. In the lodging industry - What is the meaning of the term room mix
To qualify prospects
The ratio of different room types in a hotel
All housekeeping employees
An outside vendor
29. What happens to the unit price of food service items as the number of those items purchased increases
Air handlers
Their price per unit declines
Empowerment
3 times the normal usage
30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Line level employees
Incandescent bulb
It matches expenses incurred with revenues generated
$73.00
31. What happens to a hotel's POM costs as a hotel ages
Costs increase
Opaque rate model
Identifying guests needs and wants
It is prepared and cooked at the guests' table
32. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Franchise service director
2-4% gross revenue
$3.20
Attrition
33. Which of the following would be considered a user-generated web site
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34. 'Terry' refers to guest room amenities that
A college graduation weekend occurring near a hotel
Include bath towels - hand towels - and washclothes
Needles left by intravenous drug users
Depreciation
35. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The person in charge of the hotel's maintenances department
An outside vendor
Sorting/washing/drying
Emergency maintenance
36. Which group of employees will most often initiate the largest number of work orders
Franchise
Identifying guests needs and wants
ADR x Occupancy Rate= RevPar
Housekeeping
37. Which brand is generally recognized as the first hotel chain
Holiday inn
Presale activity
Daily
Package
38. Which area would be considered public space in a hotel
Housekeeping
They operate hotels for owners using the management company's trade name as the hotels brand
FTC
The pool area
39. In Which type of booking model are room rates readily viewed on-line by potential guests?
Contribution margin
Merchant model
The strength of the brand name and the revenue the name will bring to the hotel
$73.00
40. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Costs increase
Profits are higher with banquet sales
Package
Management contract
41. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Attrition
FTC
OTA
42. What is true about an investor in a hotel
The ratio of different room types in a hotel
Contribution margin
Line level employees
The investor seeks a return on investment (ROI)
43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Depreciation
Empowerment
They should be update as guest preferences change over time
Identifying guests needs and wants
44. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
They operate hotels for owners but do not use the management company's name as part of the hotels name
Eggs and breakfast meat items
The ensure guest room cleanliness
Ritz carlton
45. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Value
It is increasingly viewed by guests a a sign of commitment to quality service
50%
FTC
46. What is the greatest difference between full service and limited service hotels
The cost is higher than that of dining room service
The food and beverage services offered by the hotel
The authority to make key decisions
Air handlers
47. What does Amtrak operate
The authority to make key decisions
ADR x Occupancy Rate= RevPar
All housekeeping employees
Trains
48. Which is the most important market for large convention hotels
Room rates and the number of operating hotel properties will increase
Group market
The hotels general manager
The number of hotel rooms sold the previous night
49. The best menus are those developed based upon
It is designed to meet the hotel's sales goal
Guest preference
Franchisors sales and marketing efforts
Improved overall managment of the hotel
50. What is the approximate number of attendees at the average business meeting
A hotels occupancy tax
50000
Improved overall managment of the hotel
25 or fewer