Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the advantage of a CFL






2. Which group of employees will most often initiate the largest number of work orders






3. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






4. What does a foot candle measure






5. What happens to a hotel's POM costs as a hotel ages






6. from what language does the kitchen term 'mise en place' originate






7. What is true about the cost of providing room service meals






8. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






9. What is the most important reason for properly maintaining trash removal areas






10. Managers can seek out service-minded staff by hiring those job applicants who






11. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






12. What is the type of dining in which each available menu item is sold for an individual price






13. 'Terry' refers to guest room amenities that






14. What is another lodging term for work-order






15. Which food service activity happens first






16. Which is an example of a consumer-generated content web site?






17. Which types of food items have labor 'built in' to their prices






18. Which of the following is most essential to providing good service






19. What is true about a hotel room that is 'on-change'






20. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






21. What happens to the unit price of food service items as the number of those items purchased increases






22. What is the term describing stealing of small quantities of something over a period of time






23. Which state is NOT among the 3 largest car rental location states






24. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






25. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






26. What is true about the traditional russian style


27. What is true about first tier management companies


28. What is true about an investor in a hotel






29. Which of the following is essential if employees are to effectively resolve guest problems as they occur






30. Which of the following best describes 'managers reception' in a limited service hotel






31. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






32. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






33. What is the industry term for an organization that provides travel booking services on the internet






34. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






35. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






36. What is true about sanitation concerns in a limited service- hotel






37. Who is responsible for making the distinction between mislaid - lost and abandoned property


38. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






39. What is the approximate number of attendees at the average business meeting






40. For Which item below would a 'replace as needed' program be best






41. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






42. Who will most often have the greatest detailed knowledge of guest likes and dislikes






43. Which of the following is the formula hoteliers use to calculate RevPar






44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






45. Which is true about a hotels commitment to green practices






46. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






47. What is the purpose of an MSDS






48. For food service buyers when does the ownership exchange of products the have purchased actually take place






49. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






50. what type of activity describes a site tour