Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the most important market for large convention hotels






2. What happens to the unit price of food service items as the number of those items purchased increases






3. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






4. What is a lodging industry term for hotels operating under the same brand name






5. In regard to quality service - a gal of zero defects can






6. What is a per diem






7. Which types of food items have labor 'built in' to their prices






8. What is the term used to identify those who purchase the rights to a hotels brand naem






9. Which factor has the most impact on the number of guests who will be served in a limited service hotel






10. What is true about hotel management companies






11. In a hotel guest room - Which is a potential source of HIV






12. When can a cross-functional team be an effective operatiional tool in a hotel






13. What is most likely to happen when many travelers want to visit and stay in an area






14. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






15. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






16. A brand specific frequent guest program is an example of a...






17. Who will most often have the greatest detailed knowledge of guest likes and dislikes






18. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






19. What is true about an investor in a hotel






20. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






21. The best menus are those developed based upon






22. What is the type of dining in which each available menu item is sold for an individual price






23. What is true about abandoned property






24. What happens in a hotels OPL






25. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






26. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






28. What is a normal par level in hotel laundry






29. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






30. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






31. What is a REIT






32. What is the greatest difference between full service and limited service hotels






33. What do the initials PM refer to in a hotel maintenance department






34. What is true about a marketing plan

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35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






36. from what language does the kitchen term 'mise en place' originate






37. What is the most important reason for properly maintaining trash removal areas






38. Which food service activity happens first






39. Which of the following is essential if employees are to effectively resolve guest problems as they occur






40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






41. What does a foot candle measure






42. What is the term describing stealing of small quantities of something over a period of time






43. When would hotel guest be charged a corkage fee






44. What does Amtrak operate






45. What is the advantage of a CFL






46. What is the difference between advertising and publicity






47. Which of the following best describes a 'moment of truth'






48. What is the purpose of cold calling






49. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price