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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Service
The american hotel and lodging association
They operate hotels for owners but do not use the management company's name as part of the hotels name
The person in charge of the hotel's maintenances department
2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The ratio of different room types in a hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
50%
Housekeeping
3. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The number of hotel rooms sold the previous night
Preventive maintenance
Kellogg cereal
A hotels occupancy tax
4. What is the industry term for an organization that provides travel booking services on the internet
A college graduation weekend occurring near a hotel
Service
It influences the guests total perception of a hotel visit
OTA
5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
The host pays for the beverages cosumed by guests
Depreciation
The american hotel and lodging association
An outside vendor
6. What best describes a hotels chief engineer
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7. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
A fixed amount paid for a guests daily travel expense
A college graduation weekend occurring near a hotel
ADR x Occupancy Rate= RevPar
8. What should happen to service procedures after they have been implemented in a hotel
A reunion held for veterans of the vietnam war
They should be update as guest preferences change over time
Your ADR is higher then that of your competitors
Costs increase
9. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$73.00
They should be update as guest preferences change over time
The authority to make key decisions
$13.53
10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$73.00
It is vacant and not yet cleaned
It is a reception that includes the services of complimentary food and/or beverages
$3.20
11. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
All housekeeping employees
BEO
$13.53
12. What is a REIT
A stock issuing company that can own and operate its own hotels
Presale activity
$73.00
POM
13. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Night auditor
They are important for all workers serving food
Function rooms
The buying is based upon predetermined desired inventory levels
14. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Maid
Empowerment
The host pays for the beverages cosumed by guests
A hotels sales and marketing teams results in relation to those of other hotels
15. Which types of food items have labor 'built in' to their prices
Empowerment
Maid
It matches expenses incurred with revenues generated
Make or buy items
16. What is true about an accrual accounting system
Trains
It matches expenses incurred with revenues generated
At the advertised ending time
It has been intentionally left behind
17. What does a foot candle measure
Function rooms
Contribution margin
The ensure guest room cleanliness
Illumination levels
18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
To help keep workers safe
Reduced operational costs
Group market
19. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Franchisor
Attrition
Trains
Sorting/washing/drying
20. When would hotel guest be charged a corkage fee
3 times the normal usage
When guests bring in their own bottles of alcohol for consumption at a hotel function
The ensure guest room cleanliness
Night auditor
21. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Be an effective way to measure progress toward established service standards
28
ADR x Occupancy Rate= RevPar
New york
22. Which group of employees will most often initiate the largest number of work orders
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Housekeeping
Reduced operational costs
$73.00
23. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Trains
Sorting/washing/drying
20%
The elimination of insects - rodents and scavenging animals
24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
A la carte
Ritz carlton
Upon receiving
An outside vendor
25. What happens to the unit price of food service items as the number of those items purchased increases
50000
Their price per unit declines
It is vacant and not yet cleaned
Waiting for guests to approach staff with specific problems
26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Personality type
Room rates and the number of operating hotel properties will increase
Laundry is processed
27. which factor most influences guest perceptions about their experience at a lodging operation
Service
Improved overall managment of the hotel
Make or buy items
At the advertised ending time
28. what type of activity describes a site tour
The authority to make key decisions
Package
By associating performance in providing guest service with employee compensation
Presale activity
29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Franchisors sales and marketing efforts
It influences the guests total perception of a hotel visit
Do not clean this room now
Routine maintenance
30. Which group would be classified as 'leisure travelers'
A family on vacation
Www.tripadvisor.com
Identifying guests needs and wants
The investor seeks a return on investment (ROI)
31. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
2-4% gross revenue
Franchisors sales and marketing efforts
OTA
32. What is most likely to happen when many travelers want to visit and stay in an area
Preventive maintenance
Room rates and the number of operating hotel properties will increase
A la carte
Merchant model
33. What is the purpose of an MSDS
To help keep workers safe
Franchise
They are important for all workers serving food
GDS
34. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
All housekeeping employees
It is increasingly viewed by guests a a sign of commitment to quality service
Waste disposal costs
Preventive maintenance
35. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Franchise
Sorting/washing/drying
Effectively answer open-ended questions about hypothetical service situations
POM
36. what type of activity describes the act of placing an ad in the yellow pages?
Air handlers
A fixed amount paid for a guests daily travel expense
Marketing activity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
37. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The buying is based upon predetermined desired inventory levels
Emergency maintenance
The number of hotel rooms sold the previous night
Daily
38. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
The american hotel and lodging association
At the advertised ending time
50%
39. In a housekeeping department - What is the role of inspector
Franchise
The person in charge of the hotel's maintenances department
The ensure guest room cleanliness
The cost is higher than that of dining room service
40. Which position would be a direct report to a hotels F&B director
New york
The authority to make key decisions
The person in charge of the hotel's maintenances department
Banquet manager
41. Which of the following is NOT a demographic factor of a guest
Franchisors sales and marketing efforts
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Personality type
Www.tripadvisor.com
42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
$2.20
A web site that allows a hotel's guests to post reviews of their previous stays
By associating performance in providing guest service with employee compensation
43. In regard to quality service - a gal of zero defects can
Holiday inn
The number of hotel rooms sold the previous night
Franchise service director
Be an effective way to measure progress toward established service standards
44. Which is an example of a consumer-generated content web site?
$13.53
Www.tripadvisor.com
The ratio of different room types in a hotel
Emergency maintenance
45. Which food service activity happens first
The authority to make key decisions
Confirm item quantity and quality
Franchise service director
Do not clean this room now
46. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The hotels general manager
Package
An outside vendor
A la carte
47. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
New york
2-4% gross revenue
Franchisors sales and marketing efforts
Routine maintenance
48. To whom does the sous chef in a large hotel report
The specific brands of products served and serving hours
Executive chef
The strength of the brand name and the revenue the name will bring to the hotel
It has been intentionally left behind
49. Which of the following is a demand generator
Illumination levels
ADR x Occupancy Rate= RevPar
A college graduation weekend occurring near a hotel
Licensing
50. Which of the following would be considered a user-generated web site
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