Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is true about a hotels commitment to green practices






2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






3. What is true about transient travelers






4. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






5. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






6. What is the difference between advertising and publicity






7. What is true about the traditional russian style

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8. What is true about second-tier management companies

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9. What does a foot candle measure






10. What happens in a hotels OPL






11. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






12. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






13. What is the purpose of cold calling






14. Which of the following represents the correct order of procedures used in cleaning linens and terry products






15. What happens to the unit price of food service items as the number of those items purchased increases






16. What is the term describing stealing of small quantities of something over a period of time






17. Which group would be classified as 'leisure travelers'






18. What is true about abandoned property






19. What is true about mislaid property






20. Which types of food items have labor 'built in' to their prices






21. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






22. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






23. Which of the following best describes a 'moment of truth'






24. What should happen to service procedures after they have been implemented in a hotel






25. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






26. What is a normal par level in hotel laundry






27. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






28. What best describes a hotels chief engineer

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29. Which of the following is essential if employees are to effectively resolve guest problems as they occur






30. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






31. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






32. What is most likely to happen when many travelers want to visit and stay in an area






33. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






34. To whom does the sous chef in a large hotel report






35. What is true about an accrual accounting system






36. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






37. A CVB is typically funded by what






38. How can guest service best be integrated with employee reward systems






39. What does Amtrak operate






40. Which professional recognition is typically granted by a governmental agency






41. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






43. what type of activity describes a site tour






44. What is true about food served in the traditional french style

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45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






46. Which of the following best describes 'managers reception' in a limited service hotel






47. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






48. What is true about an investor in a hotel






49. In a housekeeping department - What is the role of inspector






50. When would hotel guest be charged a corkage fee