Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In regard to quality service - a gal of zero defects can






2. What is the approximate number of attendees at the average business meeting






3. What is true about the cost of providing room service meals






4. what type of activity describes the act of placing an ad in the yellow pages?






5. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






6. When can a cross-functional team be an effective operatiional tool in a hotel






7. Which is the most important market for large convention hotels






8. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






9. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






10. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






11. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






12. What does Amtrak operate






13. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






15. Which of the following is most essential to providing good service






16. What do the initials PM refer to in a hotel maintenance department






17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






18. What happens to the unit price of food service items as the number of those items purchased increases






19. which factor most influences guest perceptions about their experience at a lodging operation






20. Which housekeeping- related term is not used by professional hoteliers






21. To whom does the sous chef in a large hotel report






22. What is true about the traditional russian style

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23. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






24. What is true about second-tier management companies

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25. What is true about a hotel room that is 'on-change'






26. Who is responsible for making the distinction between mislaid - lost and abandoned property

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27. Which of the following is essential if employees are to effectively resolve guest problems as they occur






28. Which brand is generally recognized as the first hotel chain






29. What does STAR report evaluate






30. In a housekeeping department - What is the role of inspector






31. What is the term used to identify those who purchase the rights to a hotels brand naem






32. Which of the following best describes a 'moment of truth'






33. What is the industry term for an organization that provides travel booking services on the internet






34. Which area would be considered public space in a hotel






35. For Which item below would a 'replace as needed' program be best






36. What is the one reason a hotel owner might consider hiring a hotel management company






37. When would hotel guest be charged a corkage fee






38. Which state is NOT among the 3 largest car rental location states






39. What happens to a hotel's POM costs as a hotel ages






40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






41. How can guest service best be integrated with employee reward systems






42. In a hotel guest room - Which is a potential source of HIV






43. What is true about transient travelers






44. What should happen to service procedures after they have been implemented in a hotel






45. In Which type of booking model are room rates readily viewed on-line by potential guests?






46. Which professional recognition is typically granted by a governmental agency






47. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






48. Which position would be a direct report to a hotels F&B director






49. What is the difference between advertising and publicity






50. Which is true about a hotels commitment to green practices