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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of an MSDS






2. What is true about second-tier management companies

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3. What is the term used to identify those who sell the rights to use a hotels brand name






4. What is true about an investor in a hotel






5. Which is an example of a branded breakfast item






6. What do the initials PM refer to in a hotel maintenance department






7. What is the approximate number of attendees at the average business meeting






8. Which food service activity happens first






9. What is true about a hosted bar






10. Which of the following is essential if employees are to effectively resolve guest problems as they occur






11. Who usually maintains the washers and ryers placed in a hotels guests laundry






12. Which is the most important market for large convention hotels






13. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






14. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






15. What is most likely to happen when many travelers want to visit and stay in an area






16. What is true about transient travelers






17. What is true about first tier management companies

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18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






19. What happens to the unit price of food service items as the number of those items purchased increases






20. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






21. How can guest service best be integrated with employee reward systems






22. When would hotel guest be charged a corkage fee






23. Which of the following is NOT a demographic factor of a guest






24. What is the greatest difference between full service and limited service hotels






25. Which group is more likely to use the services of a travel agent






26. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






27. What does a foot candle measure






28. What is the purpose of cold calling






29. Which of the following is most essential to providing good service






30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






31. Which of the following represents the correct order of procedures used in cleaning linens and terry products






32. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






33. What is the term describing stealing of small quantities of something over a period of time






34. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






35. Who usually maintains the washers and dryers placed in a hotel's guest laundry






36. What does Amtrak operate






37. What is a lodging industry term for hotels operating under the same brand name






38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






39. Which brand is generally recognized as the first hotel chain






40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






42. Who will most often have the greatest detailed knowledge of guest likes and dislikes






43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






45. A CVB is typically funded by what






46. What is the most important reason for properly maintaining trash removal areas






47. What is true about the cost of providing room service meals






48. What is the industry term for an organization that provides travel booking services on the internet






49. Managers can seek out service-minded staff by hiring those job applicants who






50. Which method would be least effective for determining guests' needs and wants






Can you answer 50 questions in 15 minutes?



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