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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a hosted bar
Identifying guests needs and wants
Profits are higher with banquet sales
The host pays for the beverages cosumed by guests
Night auditor
2. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Night auditor
Www.tripadvisor.com
$73.00
All housekeeping employees
3. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Needles left by intravenous drug users
Franchisors sales and marketing efforts
$1.38
25 or fewer
4. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Publicity is free
At the advertised ending time
Presale activity
Identifying guests needs and wants
5. What do the initials PM refer to in a hotel maintenance department
When guests bring in their own bottles of alcohol for consumption at a hotel function
250
Laundry is processed
Preventive maintenance
6. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Do not clean this room now
$2.25
Incandescent bulb
New york
7. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
A fixed amount paid for a guests daily travel expense
A reunion held for veterans of the vietnam war
It has been intentionally left behind
Waste disposal costs
8. What should happen to service procedures after they have been implemented in a hotel
Purchases of food
The strength of the brand name and the revenue the name will bring to the hotel
They should be update as guest preferences change over time
Illumination levels
9. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Housekeeping
20%
Sorting/washing/drying
The food and beverage services offered by the hotel
10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
ADR x Occupancy Rate= RevPar
$3.20
Sorting/washing/drying
Independent
11. In a hotel guest room - Which is a potential source of HIV
To help keep workers safe
Needles left by intravenous drug users
Ritz carlton
The pool area
12. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Empowerment
Preventive maintenance
Contribution margin
Sorting/washing/drying
13. What is the most important reason for properly maintaining trash removal areas
Service
The elimination of insects - rodents and scavenging animals
A stock issuing company that can own and operate its own hotels
2-4% gross revenue
14. Which is an example of a branded breakfast item
To qualify prospects
Be an effective way to measure progress toward established service standards
They are not being supervised with a service emphasis
Kellogg cereal
15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Needles left by intravenous drug users
Franchisor
When guests bring in their own bottles of alcohol for consumption at a hotel function
16. What is true about an accrual accounting system
They will have the same quality service expectations
It matches expenses incurred with revenues generated
Empowerment
Franchise
17. Which of the following best describes 'managers reception' in a limited service hotel
It has been intentionally left behind
Incandescent bulb
It is a reception that includes the services of complimentary food and/or beverages
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
18. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Publicity is free
Sorting/washing/drying
GDS
Laundry is processed
19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Illumination levels
Management contract
It has been intentionally left behind
They will have the same quality service expectations
20. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
They operate hotels for owners using the management company's trade name as the hotels brand
Www.tripadvisor.com
Night auditor
French
21. What is the advantage of a CFL
They operate hotels for owners using the management company's trade name as the hotels brand
Reduced operational costs
Function rooms
FTC
22. What is another lodging term for work-order
Maintenance request
ADR x Occupancy Rate= RevPar
By associating performance in providing guest service with employee compensation
Pilferage
23. What is most likely to happen when many travelers want to visit and stay in an area
Franchise service director
Room rates and the number of operating hotel properties will increase
It matches expenses incurred with revenues generated
Make or buy items
24. To whom does the sous chef in a large hotel report
Maid
Executive chef
Merchant model
A fixed amount paid for a guests daily travel expense
25. Which position would be a direct report to a hotels F&B director
The elimination of insects - rodents and scavenging animals
French
Banquet manager
Depreciation
26. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Holiday inn
GDS
Function rooms
Preventive maintenance
27. What happens to a hotel's POM costs as a hotel ages
Include bath towels - hand towels - and washclothes
Depreciation
Costs increase
Independent
28. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
50%
The pool area
250
Chain
29. What is true about transient travelers
Include bath towels - hand towels - and washclothes
It has been intentionally left behind
2-4% gross revenue
They are individual travelers
30. What is true about hotel management companies
Line level employees
At the advertised ending time
They generally manage hotels for a fee
Function rooms
31. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Night auditor
28
The elimination of insects - rodents and scavenging animals
32. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Service
50000
Your ADR is higher then that of your competitors
Reduced operational costs
33. What is true about a marketing plan
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34. In regard to quality service - a gal of zero defects can
Room rates and the number of operating hotel properties will increase
A hotels occupancy tax
Be an effective way to measure progress toward established service standards
Flag
35. Which state is NOT among the 3 largest car rental location states
Executive chef
It is a reception that includes the services of complimentary food and/or beverages
New york
Package
36. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Routine maintenance
$3.20
Eggs and breakfast meat items
37. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
A stock issuing company that can own and operate its own hotels
Function rooms
An outside vendor
38. What is the purpose of an MSDS
Do not clean this room now
Contribution margin
It is vacant and not yet cleaned
To help keep workers safe
39. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Depreciation
Trains
28
Ritz carlton
40. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Preventive maintenance
The pool area
250
41. Which is the most important market for large convention hotels
Group market
It is a reception that includes the services of complimentary food and/or beverages
The specific brands of products served and serving hours
Waste disposal costs
42. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
The number of hotel rooms sold the previous night
Comp set
Emergency maintenance
They should be update as guest preferences change over time
43. When can a cross-functional team be an effective operatiional tool in a hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
All housekeeping employees
When resolving hotel operating problems
Personality type
44. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Confirm item quantity and quality
It influences the guests total perception of a hotel visit
The number of hotel rooms sold the previous night
45. What is the term used to identify those who sell the rights to use a hotels brand name
Www.tripadvisor.com
Routine maintenance
Franchisor
Laundry is processed
46. Who has the greatest influence on the overall quality of service provided within a hotel
French
Comp set
Profits are higher with banquet sales
The hotels general manager
47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Pilferage
Illumination levels
28
The food and beverage services offered by the hotel
48. from what language does the kitchen term 'mise en place' originate
Franchise
Merchant model
French
Incandescent bulb
49. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
All housekeeping employees
Depreciation
Daily
Purchases of food
50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Needles left by intravenous drug users
A la carte
Value
Profits are higher with banquet sales