Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which food service activity happens first






2. Which state is NOT among the 3 largest car rental location states






3. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






4. Which group of employees will most often initiate the largest number of work orders






5. Which of the following is NOT a demographic factor of a guest






6. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






7. For food service buyers when does the ownership exchange of products the have purchased actually take place






8. what type of activity describes a site tour






9. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






10. What is true about a marketing plan

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11. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






12. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






13. Which professional recognition is typically granted by a governmental agency






14. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






15. What best describes a hotels chief engineer

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16. What is the type of dining in which each available menu item is sold for an individual price






17. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






18. Which housekeeping- related term is not used by professional hoteliers






19. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






20. When would hotel guest be charged a corkage fee






21. What is the purpose of an MSDS






22. What is a REIT






23. What is true about food served in the traditional french style

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24. What is true about first tier management companies

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25. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






27. What is the one reason a hotel owner might consider hiring a hotel management company






28. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






29. What is the approximate number of attendees at the average business meeting






30. What does STAR report evaluate






31. What is true about the traditional russian style

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32. Who will most often have the greatest detailed knowledge of guest likes and dislikes






33. In a hotel guest room - Which is a potential source of HIV






34. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






35. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






36. What is the term used to identify those who purchase the rights to a hotels brand naem






37. What is another lodging industry term for a specific hotel brand name






38. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






39. Which is true about a hotels commitment to green practices






40. How can guest service best be integrated with employee reward systems






41. Approximately how many hotels are in operation in the US






42. Which of the following represents the correct order of procedures used in cleaning linens and terry products






43. Which of the following is most essential to providing good service






44. What is the difference between advertising and publicity






45. What is true about mislaid property






46. Which is the most important market for large convention hotels






47. Which group of housekeeping employees should receive blood born pathogen training






48. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






50. What is a lodging industry term for hotels operating under the same brand name