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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which types of food items have labor 'built in' to their prices
An outside vendor
Include bath towels - hand towels - and washclothes
Contribution margin
Make or buy items
2. What is true about mislaid property
28
It has been intentionally left behind
Waiting for guests to approach staff with specific problems
French
3. 'Terry' refers to guest room amenities that
Contribution margin
Trains
Franchise service director
Include bath towels - hand towels - and washclothes
4. Which of the following is most essential to providing good service
The specific brands of products served and serving hours
Franchisors sales and marketing efforts
It has been intentionally left behind
Identifying guests needs and wants
5. What is true about food served in the traditional french style
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6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Night auditor
$73.00
Confirm item quantity and quality
2-4% gross revenue
7. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Night auditor
25 or fewer
The strength of the brand name and the revenue the name will bring to the hotel
8. Which is an example of a branded breakfast item
Franchise
Kellogg cereal
Line level employees
Chain
9. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Maintenance request
$73.00
The hotels general manager
10. What is the most important reason for properly maintaining trash removal areas
Reduced operational costs
The elimination of insects - rodents and scavenging animals
Www.tripadvisor.com
FOC
11. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Your ADR is higher then that of your competitors
$2.25
A reunion held for veterans of the vietnam war
Presale activity
12. Which group of housekeeping employees should receive blood born pathogen training
The pool area
All housekeeping employees
Night auditor
Marketing activity
13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
$3.20
FTC
Improved overall managment of the hotel
Laundry is processed
14. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
When resolving hotel operating problems
A web site that allows a hotel's guests to post reviews of their previous stays
Confirm item quantity and quality
15. What is the difference between advertising and publicity
To help keep workers safe
Package
Presale activity
Publicity is free
16. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
The cost is higher than that of dining room service
Package
Identifying guests needs and wants
17. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Marketing activity
28
It is increasingly viewed by guests a a sign of commitment to quality service
The strength of the brand name and the revenue the name will bring to the hotel
18. What is true about hotel management companies
Their price per unit declines
They generally manage hotels for a fee
Group market
Needles left by intravenous drug users
19. Which of the following would be considered a user-generated web site
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20. What does STAR report evaluate
20%
Group market
To qualify prospects
A hotels sales and marketing teams results in relation to those of other hotels
21. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
The strength of the brand name and the revenue the name will bring to the hotel
Franchise service director
Effectively answer open-ended questions about hypothetical service situations
The number of hotel rooms sold the previous night
22. A CVB is typically funded by what
A hotels occupancy tax
Incandescent bulb
It is increasingly viewed by guests a a sign of commitment to quality service
Upon receiving
23. what type of activity describes the act of placing an ad in the yellow pages?
Line level employees
Marketing activity
Your ADR is higher then that of your competitors
Incandescent bulb
24. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Franchisor
Ritz carlton
2-4% gross revenue
Your ADR is higher then that of your competitors
25. Which food service activity happens first
Do not clean this room now
It is designed to meet the hotel's sales goal
A reunion held for veterans of the vietnam war
Confirm item quantity and quality
26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Chain
Costs increase
Franchisor
27. What is true about abandoned property
At the advertised ending time
It has been intentionally left behind
Routine maintenance
Upon receiving
28. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Package
New york
Eggs and breakfast meat items
Depreciation
29. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The cost is higher than that of dining room service
Water pumps
The american hotel and lodging association
It is increasingly viewed by guests a a sign of commitment to quality service
30. What is a per diem
Do not clean this room now
A family on vacation
A fixed amount paid for a guests daily travel expense
Guest preference
31. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
GDS
Www.tripadvisor.com
Identifying guests needs and wants
32. What is true about a marketing plan
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33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
Guest preference
Banquet manager
Night auditor
34. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
Personality type
Costs increase
Value
35. Which of the following is NOT a demographic factor of a guest
Personality type
2-4% gross revenue
Franchise service director
Illumination levels
36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Management contract
POM
Preventive maintenance
Contribution margin
37. A brand specific frequent guest program is an example of a...
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The number of hotel rooms sold the previous night
Franchisors sales and marketing efforts
Service
38. What is true about abandoned property
FOC
Guest preference
28
It has been intentionally left behind
39. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
50%
Waiting for guests to approach staff with specific problems
It is increasingly viewed by guests a a sign of commitment to quality service
40. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Waiting for guests to approach staff with specific problems
It is increasingly viewed by guests a a sign of commitment to quality service
Purchases of food
Empowerment
41. Which brand is generally recognized as the first hotel chain
Executive chef
The food and beverage services offered by the hotel
Holiday inn
The authority to make key decisions
42. The best menus are those developed based upon
Franchisors sales and marketing efforts
Daily
A hotels sales and marketing teams results in relation to those of other hotels
Guest preference
43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
A reunion held for veterans of the vietnam war
GDS
$2.25
Empowerment
44. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
FOC
Water pumps
Contribution margin
45. What is the term used to identify those who purchase the rights to a hotels brand naem
Purchases of food
All housekeeping employees
It is designed to meet the hotel's sales goal
Franchise
46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The authority to make key decisions
The ensure guest room cleanliness
Contribution margin
OTA
47. What does Amtrak operate
Upon receiving
French
Trains
A college graduation weekend occurring near a hotel
48. What is true about an accrual accounting system
Service
A hotels sales and marketing teams results in relation to those of other hotels
It matches expenses incurred with revenues generated
AAHOA
49. Which group of employees will most often initiate the largest number of work orders
The investor seeks a return on investment (ROI)
Contribution margin
Housekeeping
Make or buy items
50. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Empowerment
It has been intentionally left behind
$3.20
Water pumps
Can you answer 50 questions in 15 minutes?
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