Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






2. What does STAR report evaluate






3. What is a lodging industry term for hotels operating under the same brand name






4. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






5. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






7. What is the purpose of an MSDS






8. Which of the following represents the correct order of procedures used in cleaning linens and terry products






9. What is the industry term for an organization that provides travel booking services on the internet






10. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


11. what type of activity describes a site tour






12. Which position would be a direct report to a hotels F&B director






13. Which group is more likely to use the services of a travel agent






14. In a hotel guest room - Which is a potential source of HIV






15. What is the term used to identify those who purchase the rights to a hotels brand naem






16. What do the initials PM refer to in a hotel maintenance department






17. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






18. What happens to a hotel's POM costs as a hotel ages






19. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






20. What is a normal par level in hotel laundry






21. What is the term describing stealing of small quantities of something over a period of time






22. which factor most influences guest perceptions about their experience at a lodging operation






23. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






24. For food service buyers when does the ownership exchange of products the have purchased actually take place






25. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






26. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






27. Which housekeeping- related term is not used by professional hoteliers






28. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






29. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






30. What is true about hotel management companies






31. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






32. Which is true about a hotels commitment to green practices






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. In regard to quality service - a gal of zero defects can






35. Which food service activity happens first






36. In Which type of booking model are room rates readily viewed on-line by potential guests?






37. Which of the following is a demand generator






38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






39. Which is the most important market for large convention hotels






40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






41. What should happen to service procedures after they have been implemented in a hotel






42. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






43. What is most likely to happen when many travelers want to visit and stay in an area






44. What is the difference between advertising and publicity






45. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


46. Which is an example of a consumer-generated content web site?






47. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






48. What is true about sanitation concerns in a limited service- hotel






49. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






50. Which of the following is the formula hoteliers use to calculate RevPar