Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the greatest difference between full service and limited service hotels






2. Which housekeeping- related term is not used by professional hoteliers






3. Which of the following best describes a 'moment of truth'






4. In a housekeeping department - What is the role of inspector






5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






6. To whom does the sous chef in a large hotel report






7. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






8. Which of the following is a demand generator






9. What is the purpose of an MSDS






10. Which of the following is essential if employees are to effectively resolve guest problems as they occur






11. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






12. What is the difference between advertising and publicity






13. What is true about a hosted bar






14. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






15. Which of the following is the formula hoteliers use to calculate RevPar






16. What is true about mislaid property






17. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






18. Who has the greatest influence on the overall quality of service provided within a hotel






19. What is a lodging industry term for hotels operating under the same brand name






20. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






22. What is another lodging term for work-order






23. Who is responsible for making the distinction between mislaid - lost and abandoned property


24. What is the lodging industry term for a hotel that is not part of a franchise group?






25. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






26. What is true about second-tier management companies


27. The best menus are those developed based upon






28. What is the industry term for an organization that provides travel booking services on the internet






29. For food service buyers when does the ownership exchange of products the have purchased actually take place






30. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






31. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






32. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






33. Who will most often have the greatest detailed knowledge of guest likes and dislikes






34. What do the initials PM refer to in a hotel maintenance department






35. What is true about a marketing plan


36. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






37. Approximately how many hotels are in operation in the US






38. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






39. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






40. Which is an example of a consumer-generated content web site?






41. Which position would be a direct report to a hotels F&B director






42. What is true about a hotel room that is 'on-change'






43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






44. What is most likely to happen when many travelers want to visit and stay in an area






45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






48. What happens to the unit price of food service items as the number of those items purchased increases






49. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






50. In the lodging industry - What is the meaning of the term room mix