Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for an organization that provides travel booking services on the internet






2. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






3. 'Terry' refers to guest room amenities that






4. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


5. What is another lodging term for work-order






6. What is true about sanitation concerns in a limited service- hotel






7. Which of the following is the formula hoteliers use to calculate RevPar






8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






9. What is the most important reason for properly maintaining trash removal areas






10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






11. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






12. What is true about transient travelers






13. Which is an example of a branded breakfast item






14. Which food service activity happens first






15. What is true about the cost of providing room service meals






16. What is true about an accrual accounting system






17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






18. Which types of food items have labor 'built in' to their prices






19. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






20. In a housekeeping department - What is the role of inspector






21. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


22. What is true about hotel management companies






23. Which is an example of a consumer-generated content web site?






24. What do the initials PM refer to in a hotel maintenance department






25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






26. What is another lodging industry term for a specific hotel brand name






27. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






28. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






29. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






31. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






32. For Which item below would a 'replace as needed' program be best






33. Which group would be classified as 'leisure travelers'






34. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


35. A CVB is typically funded by what






36. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






38. Which of the following is essential if employees are to effectively resolve guest problems as they occur






39. What is most likely to happen when many travelers want to visit and stay in an area






40. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






41. What happens in a hotels OPL






42. which factor most influences guest perceptions about their experience at a lodging operation






43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






44. When would hotel guest be charged a corkage fee






45. In the lodging industry - What is the meaning of the term room mix






46. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






47. What is true about abandoned property






48. Which factor has the most impact on the number of guests who will be served in a limited service hotel






49. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






50. Who has the greatest influence on the overall quality of service provided within a hotel