Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about an investor in a hotel
Reduced operational costs
Housekeeping
Night auditor
The investor seeks a return on investment (ROI)

2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Opaque rate model
$2.20
Trains
It has been intentionally left behind

3. What is the industry term for an organization that provides travel booking services on the internet
50%
Ritz carlton
OTA
Waste disposal costs

4. What is true about transient travelers
They are individual travelers
New york
FTC
A fixed amount paid for a guests daily travel expense

5. For Which item below would a 'replace as needed' program be best
Eggs and breakfast meat items
Personality type
Incandescent bulb
Water pumps

6. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
It is increasingly viewed by guests a a sign of commitment to quality service
At the advertised ending time
The specific brands of products served and serving hours

7. What is the most important reason for properly maintaining trash removal areas
Room rates and the number of operating hotel properties will increase
The elimination of insects - rodents and scavenging animals
Ritz carlton
The specific brands of products served and serving hours

8. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Purchases of food
ADR x Occupancy Rate= RevPar
POM
French

9. What does STAR report evaluate
20%
Attrition
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A hotels sales and marketing teams results in relation to those of other hotels

10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Their price per unit declines
Value
Routine maintenance

11. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The american hotel and lodging association
The specific brands of products served and serving hours
It is vacant and not yet cleaned
The investor seeks a return on investment (ROI)

12. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Their price per unit declines
Merchant model
Sorting/washing/drying

13. Which housekeeping- related term is not used by professional hoteliers
Maid
Waste disposal costs
Laundry is processed
To help keep workers safe

14. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Purchases of food
The buying is based upon predetermined desired inventory levels
Franchise
Profits are higher with banquet sales

15. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Merchant model
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Air handlers
Group market

16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
AAHOA
Night auditor
Purchases of food
They operate hotels for owners using the management company's trade name as the hotels brand

17. What does Amtrak operate
Ritz carlton
Trains
Line level employees
Needles left by intravenous drug users

18. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
New york
Presale activity
Ritz carlton

19. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
The strength of the brand name and the revenue the name will bring to the hotel
Make or buy items
Management contract

20. What is another lodging term for work-order
Franchisors sales and marketing efforts
It has been intentionally left behind
French
Maintenance request

21. Which of the following would be considered a user-generated web site

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22. What is true about the traditional russian style

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23. In the lodging industry - What is the meaning of the term room mix
They generally manage hotels for a fee
Independent
The ratio of different room types in a hotel
A stock issuing company that can own and operate its own hotels

24. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
Holiday inn
Waste disposal costs
Daily

25. What is true about a hotel room that is 'on-change'
Presale activity
It is vacant and not yet cleaned
Depreciation
Effectively answer open-ended questions about hypothetical service situations

26. Which of the following represents the correct order of procedures used in cleaning linens and terry products
The hotels general manager
FTC
Sorting/washing/drying
It has been intentionally left behind

27. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Opaque rate model
An outside vendor
They are individual travelers

28. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Franchisors sales and marketing efforts
A stock issuing company that can own and operate its own hotels
Waste disposal costs

29. Which group would be classified as 'leisure travelers'
A reunion held for veterans of the vietnam war
Maintenance request
A family on vacation
Comp set

30. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Maid
Banquet manager
Trains

31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Their price per unit declines
Franchise service director
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Licensing

32. Which group of housekeeping employees should receive blood born pathogen training
Reduced operational costs
Independent
All housekeeping employees
Management contract

33. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
Publicity is free
Effectively answer open-ended questions about hypothetical service situations
The person in charge of the hotel's maintenances department

34. What is true about abandoned property
It has been intentionally left behind
Older travelers
By associating performance in providing guest service with employee compensation
The number of hotel rooms sold the previous night

35. What is true about the cost of providing room service meals
BEO
The cost is higher than that of dining room service
French
$2.20

36. Which is the most important market for large convention hotels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Holiday inn
New york
Group market

37. What is a REIT
$2.20
A stock issuing company that can own and operate its own hotels
AAHOA
The authority to make key decisions

38. Who is responsible for making the distinction between mislaid - lost and abandoned property

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39. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
A stock issuing company that can own and operate its own hotels
When resolving hotel operating problems
Management contract
It has been intentionally left behind

40. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Kellogg cereal
By associating performance in providing guest service with employee compensation
$2.25
$13.53

41. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Publicity is free
The hotels general manager
At the advertised ending time
The food and beverage services offered by the hotel

42. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Include bath towels - hand towels - and washclothes
It is a reception that includes the services of complimentary food and/or beverages
A hotels occupancy tax
Profits are higher with banquet sales

43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
250
An outside vendor
The authority to make key decisions
Purchases of food

44. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The ratio of different room types in a hotel
$73.00
The number of hotel rooms sold the previous night
Maintenance request

45. What is true about mislaid property
It has been intentionally left behind
A hotels occupancy tax
Chain
Contribution margin

46. from what language does the kitchen term 'mise en place' originate
Maintenance request
Comp set
Kellogg cereal
French

47. Which group of employees will most often initiate the largest number of work orders
$13.53
Independent
A la carte
Housekeeping

48. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
GDS
Confirm item quantity and quality
Franchise service director
They are not being supervised with a service emphasis

49. What is the difference between advertising and publicity
AAHOA
25 or fewer
Flag
Publicity is free

50. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Housekeeping
Management contract
Incandescent bulb
They operate hotels for owners using the management company's trade name as the hotels brand