Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which food service activity happens first






2. What is true about second-tier management companies

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3. from what language does the kitchen term 'mise en place' originate






4. Which state is NOT among the 3 largest car rental location states






5. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






6. What is true about first tier management companies

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7. Approximately how many hotels are in operation in the US






8. Who will most often have the greatest detailed knowledge of guest likes and dislikes






9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






10. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






11. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






12. what type of activity describes the act of placing an ad in the yellow pages?






13. What is the industry term for an organization that provides travel booking services on the internet






14. Which area would be considered public space in a hotel






15. The best menus are those developed based upon






16. What is true about transient travelers






17. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






19. What is true about an accrual accounting system






20. To whom does the sous chef in a large hotel report






21. What is true about the cost of providing room service meals






22. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






23. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






24. In regard to quality service - a gal of zero defects can






25. What is the term used to identify those who sell the rights to use a hotels brand name






26. What best describes a hotels chief engineer

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27. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






28. What is the type of dining in which each available menu item is sold for an individual price






29. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






30. When can a cross-functional team be an effective operatiional tool in a hotel






31. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






32. What does Amtrak operate






33. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






34. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






35. Which is an example of a consumer-generated content web site?






36. Which of the following is the formula hoteliers use to calculate RevPar






37. What is the advantage of a CFL






38. What is the most important reason for properly maintaining trash removal areas






39. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






40. In a housekeeping department - What is the role of inspector






41. What is true about mislaid property






42. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






43. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






44. Which of the following is a demand generator






45. For Which item below would a 'replace as needed' program be best






46. Which of the following is essential if employees are to effectively resolve guest problems as they occur






47. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






48. Which of the following would be considered a user-generated web site

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49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






50. which factor most influences guest perceptions about their experience at a lodging operation