Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group of housekeeping employees should receive blood born pathogen training






2. Which food service activity happens first






3. What is true about hotel management companies






4. In the lodging industry - What is the meaning of the term room mix






5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






6. Which of the following would be considered a user-generated web site

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7. What is the purpose of cold calling






8. What do the initials PM refer to in a hotel maintenance department






9. What does STAR report evaluate






10. Which area would be considered public space in a hotel






11. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






12. Which of the following is most essential to providing good service






13. what type of activity describes a site tour






14. Which of the following is a demand generator






15. What is true about an investor in a hotel






16. What is the one reason a hotel owner might consider hiring a hotel management company






17. What is a REIT






18. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






19. Which is an example of a consumer-generated content web site?






20. A brand specific frequent guest program is an example of a...






21. What is true about mislaid property






22. What is true about sanitation concerns in a limited service- hotel






23. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






27. When can a cross-functional team be an effective operatiional tool in a hotel






28. What is another lodging term for work-order






29. A CVB is typically funded by what






30. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






31. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






32. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






33. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






35. Which of the following best describes 'managers reception' in a limited service hotel






36. What is true about food served in the traditional french style

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37. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






39. Which factor has the most impact on the number of guests who will be served in a limited service hotel






40. Who has the greatest influence on the overall quality of service provided within a hotel






41. For food service buyers when does the ownership exchange of products the have purchased actually take place






42. What is the most important reason for properly maintaining trash removal areas






43. What is true about first tier management companies

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44. What is the lodging industry term for a hotel that is not part of a franchise group?






45. Which types of food items have labor 'built in' to their prices






46. Which professional recognition is typically granted by a governmental agency






47. Which group would be classified as 'leisure travelers'






48. For Which item below would a 'replace as needed' program be best






49. Which brand is generally recognized as the first hotel chain






50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price