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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When can a cross-functional team be an effective operatiional tool in a hotel
The host pays for the beverages cosumed by guests
Independent
When resolving hotel operating problems
It is increasingly viewed by guests a a sign of commitment to quality service
2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Routine maintenance
The pool area
Presale activity
The american hotel and lodging association
3. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
At the advertised ending time
A fixed amount paid for a guests daily travel expense
GDS
4. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
FTC
Merchant model
Opaque rate model
5. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Guest preference
The number of hotel rooms sold the previous night
The specific brands of products served and serving hours
6. What is true about mislaid property
It is increasingly viewed by guests a a sign of commitment to quality service
It has been intentionally left behind
Maintenance request
2-4% gross revenue
7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Waiting for guests to approach staff with specific problems
Confirm item quantity and quality
Maid
8. Which food service activity happens first
Executive chef
Flag
Confirm item quantity and quality
Personality type
9. What is the approximate number of attendees at the average business meeting
Attrition
It is a reception that includes the services of complimentary food and/or beverages
The pool area
25 or fewer
10. What is another lodging term for work-order
Maintenance request
Merchant model
Older travelers
Be an effective way to measure progress toward established service standards
11. Which is true about a hotels commitment to green practices
Group market
It is increasingly viewed by guests a a sign of commitment to quality service
FOC
The hotel's executive housekeeper in keeping with the hotel policies and procedures
12. Which professional recognition is typically granted by a governmental agency
A hotels sales and marketing teams results in relation to those of other hotels
New york
Licensing
The pool area
13. Who has the greatest influence on the overall quality of service provided within a hotel
Deep cleaning
Franchise service director
The hotels general manager
$1.38
14. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Publicity is free
Daily
A hotels occupancy tax
$3.20
15. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
250
It is designed to meet the hotel's sales goal
$1.38
Waste disposal costs
16. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
A family on vacation
50%
It is vacant and not yet cleaned
17. What is true about an accrual accounting system
Banquet manager
Eggs and breakfast meat items
It matches expenses incurred with revenues generated
They operate hotels for owners but do not use the management company's name as part of the hotels name
18. Which housekeeping- related term is not used by professional hoteliers
Maid
Ritz carlton
The host pays for the beverages cosumed by guests
Sorting/washing/drying
19. What is the term used to identify those who sell the rights to use a hotels brand name
It is a reception that includes the services of complimentary food and/or beverages
Line level employees
Franchisor
A hotels occupancy tax
20. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Waiting for guests to approach staff with specific problems
They are individual travelers
Sorting/washing/drying
21. What does STAR report evaluate
Depreciation
French
GDS
A hotels sales and marketing teams results in relation to those of other hotels
22. What should happen to service procedures after they have been implemented in a hotel
Waste disposal costs
Presale activity
Profits are higher with banquet sales
They should be update as guest preferences change over time
23. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The food and beverage services offered by the hotel
Preventive maintenance
Independent
BEO
24. What is true about a hosted bar
It is a reception that includes the services of complimentary food and/or beverages
The host pays for the beverages cosumed by guests
The authority to make key decisions
Publicity is free
25. Which of the following is most essential to providing good service
They will have the same quality service expectations
Room rates and the number of operating hotel properties will increase
Costs increase
Identifying guests needs and wants
26. Which brand is generally recognized as the first hotel chain
50000
Marketing activity
Holiday inn
Franchise
27. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
Improved overall managment of the hotel
Guest preference
A reunion held for veterans of the vietnam war
28. What is the most important reason for properly maintaining trash removal areas
Licensing
The elimination of insects - rodents and scavenging animals
Franchise
Comp set
29. What happens to a hotel's POM costs as a hotel ages
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Costs increase
28
It is increasingly viewed by guests a a sign of commitment to quality service
30. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
FOC
Maid
A web site that allows a hotel's guests to post reviews of their previous stays
Comp set
31. what type of activity describes the act of placing an ad in the yellow pages?
A web site that allows a hotel's guests to post reviews of their previous stays
Kellogg cereal
Value
Marketing activity
32. Which group would be classified as 'leisure travelers'
Holiday inn
A family on vacation
50000
It is increasingly viewed by guests a a sign of commitment to quality service
33. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Contribution margin
Maid
OTA
34. What is the term used to identify those who purchase the rights to a hotels brand naem
Preventive maintenance
The ratio of different room types in a hotel
Franchise
The buying is based upon predetermined desired inventory levels
35. What is the difference between advertising and publicity
50000
Publicity is free
It is a reception that includes the services of complimentary food and/or beverages
It is vacant and not yet cleaned
36. which factor most influences guest perceptions about their experience at a lodging operation
The number of hotel rooms sold the previous night
FTC
Depreciation
Service
37. A brand specific frequent guest program is an example of a...
Franchise service director
Upon receiving
Franchisors sales and marketing efforts
Chain
38. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
A web site that allows a hotel's guests to post reviews of their previous stays
Effectively answer open-ended questions about hypothetical service situations
Preventive maintenance
39. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Upon receiving
Maintenance request
To help keep workers safe
40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
ADR x Occupancy Rate= RevPar
BEO
Air handlers
At the advertised ending time
41. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Banquet manager
Franchise service director
Franchisors sales and marketing efforts
Illumination levels
42. What is a REIT
2-4% gross revenue
Guest preference
$3.20
A stock issuing company that can own and operate its own hotels
43. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Group market
250
The food and beverage services offered by the hotel
They should be update as guest preferences change over time
44. from what language does the kitchen term 'mise en place' originate
The ratio of different room types in a hotel
$1.38
French
POM
45. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Presale activity
A hotels sales and marketing teams results in relation to those of other hotels
To help keep workers safe
46. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Maid
Trains
Laundry is processed
47. A CVB is typically funded by what
Independent
Attrition
A hotels occupancy tax
Purchases of food
48. What is true about a marketing plan
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49. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
All housekeeping employees
Publicity is free
Waste disposal costs
They operate hotels for owners using the management company's trade name as the hotels brand
50. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Trains
Merchant model
$2.20