Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. what type of activity describes a site tour
Presale activity
They operate hotels for owners but do not use the management company's name as part of the hotels name
$2.20
25 or fewer

2. from what language does the kitchen term 'mise en place' originate
Their price per unit declines
French
Depreciation
Franchise

3. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
50%
The elimination of insects - rodents and scavenging animals
An outside vendor

4. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Management contract
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The ensure guest room cleanliness

5. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
It is a reception that includes the services of complimentary food and/or beverages
50%
Comp set

6. Which is an example of a branded breakfast item
The food and beverage services offered by the hotel
Ritz carlton
Kellogg cereal
OTA

7. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Waste disposal costs
Contribution margin
The buying is based upon predetermined desired inventory levels
Publicity is free

8. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Purchases of food
To qualify prospects
Preventive maintenance
They will have the same quality service expectations

9. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The host pays for the beverages cosumed by guests
50%
Opaque rate model
The strength of the brand name and the revenue the name will bring to the hotel

10. What is another lodging industry term for a specific hotel brand name
Room rates and the number of operating hotel properties will increase
Purchases of food
Flag
It is increasingly viewed by guests a a sign of commitment to quality service

11. What is the advantage of a CFL
Reduced operational costs
AAHOA
It is designed to meet the hotel's sales goal
Merchant model

12. What is a per diem
Identifying guests needs and wants
Emergency maintenance
Holiday inn
A fixed amount paid for a guests daily travel expense

13. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
The person in charge of the hotel's maintenances department
Empowerment
Older travelers
By associating performance in providing guest service with employee compensation

14. Which group of housekeeping employees should receive blood born pathogen training
50000
Maintenance request
Ritz carlton
All housekeeping employees

15. What is true about mislaid property
Be an effective way to measure progress toward established service standards
FTC
It has been intentionally left behind
Older travelers

16. What is a REIT
Profits are higher with banquet sales
A stock issuing company that can own and operate its own hotels
Costs increase
Reduced operational costs

17. Which group is more likely to use the services of a travel agent
Older travelers
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It has been intentionally left behind
An outside vendor

18. What is true about hotel management companies
They generally manage hotels for a fee
Merchant model
An outside vendor
To qualify prospects

19. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
BEO
The hotels general manager
Be an effective way to measure progress toward established service standards

20. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
New york
Daily
A family on vacation
Franchise

21. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Guest preference
Flag
Value
$3.20

22. 'Terry' refers to guest room amenities that
To help keep workers safe
Include bath towels - hand towels - and washclothes
Incandescent bulb
They generally manage hotels for a fee

23. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Attrition
It influences the guests total perception of a hotel visit
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

24. Which of the following is most essential to providing good service
Identifying guests needs and wants
A web site that allows a hotel's guests to post reviews of their previous stays
28
They should be update as guest preferences change over time

25. What is the term describing stealing of small quantities of something over a period of time
3 times the normal usage
Illumination levels
They are important for all workers serving food
Pilferage

26. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
A reunion held for veterans of the vietnam war
Comp set
A fixed amount paid for a guests daily travel expense
Eggs and breakfast meat items

27. Managers can seek out service-minded staff by hiring those job applicants who
Waste disposal costs
Identifying guests needs and wants
Effectively answer open-ended questions about hypothetical service situations
Night auditor

28. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Empowerment
It is prepared and cooked at the guests' table
Your ADR is higher then that of your competitors
It is designed to meet the hotel's sales goal

29. What happens in a hotels OPL
The cost is higher than that of dining room service
$1.38
Water pumps
Laundry is processed

30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
The authority to make key decisions
Opaque rate model
The pool area

31. What is true about the traditional russian style

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32. What is true about first tier management companies

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33. What is true about transient travelers
Franchisor
Licensing
They are individual travelers
Purchases of food

34. Which brand is generally recognized as the first hotel chain
Franchisor
It is vacant and not yet cleaned
$3.20
Holiday inn

35. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
To help keep workers safe
Personality type
Franchise service director

36. How can guest service best be integrated with employee reward systems
It is prepared and cooked at the guests' table
Value
By associating performance in providing guest service with employee compensation
The food and beverage services offered by the hotel

37. What does Amtrak operate
Value
The strength of the brand name and the revenue the name will bring to the hotel
$2.25
Trains

38. Who usually maintains the washers and ryers placed in a hotels guests laundry
French
Air handlers
An outside vendor
Emergency maintenance

39. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
The person in charge of the hotel's maintenances department
2-4% gross revenue
25 or fewer
A reunion held for veterans of the vietnam war

40. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Franchise
They are not being supervised with a service emphasis
The specific brands of products served and serving hours

41. For food service buyers when does the ownership exchange of products the have purchased actually take place
Daily
Flag
A hotels sales and marketing teams results in relation to those of other hotels
Upon receiving

42. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
AAHOA
Deep cleaning
Franchise service director
Water pumps

43. When can a cross-functional team be an effective operatiional tool in a hotel
Franchise service director
When resolving hotel operating problems
ADR x Occupancy Rate= RevPar
It has been intentionally left behind

44. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
28
Banquet manager
An outside vendor

45. Which professional recognition is typically granted by a governmental agency
Purchases of food
Licensing
ADR x Occupancy Rate= RevPar
Sorting/washing/drying

46. Which types of food items have labor 'built in' to their prices
Chain
A web site that allows a hotel's guests to post reviews of their previous stays
28
Make or buy items

47. Which area would be considered public space in a hotel
25 or fewer
Management contract
The pool area
3 times the normal usage

48. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A family on vacation
GDS
$1.38
Value

49. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The ratio of different room types in a hotel
Management contract
Reduced operational costs
FTC

50. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Trains
50000
A web site that allows a hotel's guests to post reviews of their previous stays