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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for an organization that provides travel booking services on the internet
Be an effective way to measure progress toward established service standards
OTA
Empowerment
Include bath towels - hand towels - and washclothes
2. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Group market
Personality type
A college graduation weekend occurring near a hotel
3. 'Terry' refers to guest room amenities that
The ensure guest room cleanliness
Preventive maintenance
Include bath towels - hand towels - and washclothes
A la carte
4. What is true about the traditional russian style
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5. What is another lodging term for work-order
The strength of the brand name and the revenue the name will bring to the hotel
Improved overall managment of the hotel
Maintenance request
Costs increase
6. What is true about sanitation concerns in a limited service- hotel
Deep cleaning
Trains
They are important for all workers serving food
It is prepared and cooked at the guests' table
7. Which of the following is the formula hoteliers use to calculate RevPar
It is designed to meet the hotel's sales goal
50000
Attrition
ADR x Occupancy Rate= RevPar
8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Service
Routine maintenance
Holiday inn
The strength of the brand name and the revenue the name will bring to the hotel
9. What is the most important reason for properly maintaining trash removal areas
An outside vendor
Management contract
To help keep workers safe
The elimination of insects - rodents and scavenging animals
10. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
It is a reception that includes the services of complimentary food and/or beverages
It is prepared and cooked at the guests' table
BEO
A college graduation weekend occurring near a hotel
11. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
French
Maid
Their price per unit declines
Air handlers
12. What is true about transient travelers
Room rates and the number of operating hotel properties will increase
Line level employees
They are individual travelers
The specific brands of products served and serving hours
13. Which is an example of a branded breakfast item
Group market
French
Kellogg cereal
Identifying guests needs and wants
14. Which food service activity happens first
Routine maintenance
Depreciation
250
Confirm item quantity and quality
15. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Publicity is free
Do not clean this room now
The authority to make key decisions
16. What is true about an accrual accounting system
Night auditor
The pool area
Needles left by intravenous drug users
It matches expenses incurred with revenues generated
17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Publicity is free
Incandescent bulb
250
18. Which types of food items have labor 'built in' to their prices
The number of hotel rooms sold the previous night
Make or buy items
Guest preference
Management contract
19. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Www.tripadvisor.com
The american hotel and lodging association
Franchise service director
It matches expenses incurred with revenues generated
20. In a housekeeping department - What is the role of inspector
The specific brands of products served and serving hours
Flag
Older travelers
The ensure guest room cleanliness
21. What is true about first tier management companies
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22. What is true about hotel management companies
Maid
Upon receiving
They generally manage hotels for a fee
The ensure guest room cleanliness
23. Which is an example of a consumer-generated content web site?
FOC
Personality type
Line level employees
Www.tripadvisor.com
24. What do the initials PM refer to in a hotel maintenance department
Package
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Preventive maintenance
They are individual travelers
25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
All housekeeping employees
Effectively answer open-ended questions about hypothetical service situations
$73.00
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
26. What is another lodging industry term for a specific hotel brand name
OTA
Sorting/washing/drying
Comp set
Flag
27. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
All housekeeping employees
Incandescent bulb
The american hotel and lodging association
At the advertised ending time
28. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Chain
Costs increase
The strength of the brand name and the revenue the name will bring to the hotel
$1.38
29. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The pool area
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels
Purchases of food
30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Upon receiving
Include bath towels - hand towels - and washclothes
$3.20
The specific brands of products served and serving hours
31. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Www.tripadvisor.com
20%
Profits are higher with banquet sales
Pilferage
32. For Which item below would a 'replace as needed' program be best
Water pumps
At the advertised ending time
Service
They will have the same quality service expectations
33. Which group would be classified as 'leisure travelers'
A family on vacation
Group market
They are important for all workers serving food
Effectively answer open-ended questions about hypothetical service situations
34. What is true about a marketing plan
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35. A CVB is typically funded by what
It has been intentionally left behind
Waste disposal costs
Pilferage
A hotels occupancy tax
36. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
$73.00
Trains
Waste disposal costs
Empowerment
37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
A stock issuing company that can own and operate its own hotels
Your ADR is higher then that of your competitors
3 times the normal usage
Deep cleaning
38. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Marketing activity
250
Line level employees
The authority to make key decisions
39. What is most likely to happen when many travelers want to visit and stay in an area
50%
Room rates and the number of operating hotel properties will increase
The pool area
Make or buy items
40. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
A web site that allows a hotel's guests to post reviews of their previous stays
$2.20
They are important for all workers serving food
The ratio of different room types in a hotel
41. What happens in a hotels OPL
Laundry is processed
Empowerment
It is a reception that includes the services of complimentary food and/or beverages
Do not clean this room now
42. which factor most influences guest perceptions about their experience at a lodging operation
Needles left by intravenous drug users
Independent
2-4% gross revenue
Service
43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
A stock issuing company that can own and operate its own hotels
Www.tripadvisor.com
Upon receiving
44. When would hotel guest be charged a corkage fee
A web site that allows a hotel's guests to post reviews of their previous stays
Group market
Franchise
When guests bring in their own bottles of alcohol for consumption at a hotel function
45. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
A college graduation weekend occurring near a hotel
BEO
Profits are higher with banquet sales
46. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
French
Attrition
Deep cleaning
Profits are higher with banquet sales
47. What is true about abandoned property
It has been intentionally left behind
$3.20
To qualify prospects
The ensure guest room cleanliness
48. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Franchise
The number of hotel rooms sold the previous night
The investor seeks a return on investment (ROI)
French
49. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Franchisor
50%
It has been intentionally left behind
Licensing
50. Who has the greatest influence on the overall quality of service provided within a hotel
Www.tripadvisor.com
At the advertised ending time
The hotels general manager
Deep cleaning