Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group is more likely to use the services of a travel agent






2. Which method would be least effective for determining guests' needs and wants






3. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






4. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






5. What is the most important reason for properly maintaining trash removal areas






6. What is the one reason a hotel owner might consider hiring a hotel management company






7. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






8. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






9. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






10. What is a normal par level in hotel laundry






11. 'Terry' refers to guest room amenities that






12. In the lodging industry - What is the meaning of the term room mix






13. What should happen to service procedures after they have been implemented in a hotel






14. What is the term used to identify those who sell the rights to use a hotels brand name






15. In regard to quality service - a gal of zero defects can






16. Which of the following is most essential to providing good service






17. Which of the following is NOT a demographic factor of a guest






18. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






20. In Which type of booking model are room rates readily viewed on-line by potential guests?






21. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






22. Who has the greatest influence on the overall quality of service provided within a hotel






23. What is a REIT






24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






25. Which of the following would be considered a user-generated web site

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26. What is true about an accrual accounting system






27. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






28. What is the term used to identify those who purchase the rights to a hotels brand naem






29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






31. What is true about first tier management companies

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32. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






33. Which of the following is essential if employees are to effectively resolve guest problems as they occur






34. What is most likely to happen when many travelers want to visit and stay in an area






35. What is true about hotel management companies






36. What is true about the cost of providing room service meals






37. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






38. Which is the most important market for large convention hotels






39. What happens in a hotels OPL






40. What is true about second-tier management companies

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41. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






42. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






43. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






44. Who is responsible for making the distinction between mislaid - lost and abandoned property

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45. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






46. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






48. A brand specific frequent guest program is an example of a...






49. Which of the following is a demand generator






50. The best menus are those developed based upon