Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The ensure guest room cleanliness
AAHOA
It has been intentionally left behind
The cost is higher than that of dining room service

2. In the lodging industry - What is the meaning of the term room mix
POM
The ratio of different room types in a hotel
A stock issuing company that can own and operate its own hotels
Costs increase

3. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Room rates and the number of operating hotel properties will increase
Preventive maintenance
Kellogg cereal
Sorting/washing/drying

4. For food service buyers when does the ownership exchange of products the have purchased actually take place
It has been intentionally left behind
Upon receiving
Costs increase
FOC

5. What happens to a hotel's POM costs as a hotel ages
Older travelers
Costs increase
Profits are higher with banquet sales
An outside vendor

6. A brand specific frequent guest program is an example of a...
The ratio of different room types in a hotel
Franchisors sales and marketing efforts
ADR x Occupancy Rate= RevPar
Group market

7. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
It is prepared and cooked at the guests' table
Routine maintenance
They operate hotels for owners using the management company's trade name as the hotels brand

8. Which group of housekeeping employees should receive blood born pathogen training
It is designed to meet the hotel's sales goal
An outside vendor
Depreciation
All housekeeping employees

9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Package
A hotels occupancy tax
Management contract

10. Which group is more likely to use the services of a travel agent
Pilferage
Older travelers
Effectively answer open-ended questions about hypothetical service situations
It matches expenses incurred with revenues generated

11. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
The cost is higher than that of dining room service
A stock issuing company that can own and operate its own hotels
Trains

12. Which of the following best describes a 'moment of truth'
Franchise
$13.53
GDS
It influences the guests total perception of a hotel visit

13. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Value
Your ADR is higher then that of your competitors
The cost is higher than that of dining room service
They are not being supervised with a service emphasis

14. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
A hotels sales and marketing teams results in relation to those of other hotels
Incandescent bulb
The host pays for the beverages cosumed by guests

15. 'Terry' refers to guest room amenities that
BEO
Include bath towels - hand towels - and washclothes
Depreciation
It is vacant and not yet cleaned

16. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The strength of the brand name and the revenue the name will bring to the hotel
Kellogg cereal
20%
Franchise

17. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
2-4% gross revenue
Holiday inn
The buying is based upon predetermined desired inventory levels

18. What is true about food served in the traditional french style

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19. In regard to quality service - a gal of zero defects can
2-4% gross revenue
Be an effective way to measure progress toward established service standards
Waste disposal costs
They should be update as guest preferences change over time

20. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
$3.20
A reunion held for veterans of the vietnam war
Preventive maintenance

21. What is another lodging industry term for a specific hotel brand name
Group market
Flag
They are not being supervised with a service emphasis
Executive chef

22. what type of activity describes a site tour
To help keep workers safe
Presale activity
Profits are higher with banquet sales
Do not clean this room now

23. What does a foot candle measure
GDS
3 times the normal usage
Illumination levels
Effectively answer open-ended questions about hypothetical service situations

24. what type of activity describes the act of placing an ad in the yellow pages?
ADR x Occupancy Rate= RevPar
Maid
Marketing activity
Older travelers

25. What is true about transient travelers
An outside vendor
The pool area
Illumination levels
They are individual travelers

26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
When resolving hotel operating problems
Make or buy items
Comp set
POM

27. Which method would be least effective for determining guests' needs and wants
Include bath towels - hand towels - and washclothes
Waiting for guests to approach staff with specific problems
AAHOA
The hotels general manager

28. What is the purpose of an MSDS
Comp set
To help keep workers safe
Incandescent bulb
Attrition

29. What is the purpose of cold calling
Make or buy items
The food and beverage services offered by the hotel
Merchant model
To qualify prospects

30. What is true about the traditional russian style

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31. What is true about a marketing plan

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32. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
It is prepared and cooked at the guests' table
ADR x Occupancy Rate= RevPar
Laundry is processed

33. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
It is designed to meet the hotel's sales goal
A hotels sales and marketing teams results in relation to those of other hotels

34. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Package
Function rooms
$2.20
Effectively answer open-ended questions about hypothetical service situations

35. What does Amtrak operate
Trains
Management contract
AAHOA
FTC

36. Which is true about a hotels commitment to green practices
Your ADR is higher then that of your competitors
Depreciation
It is increasingly viewed by guests a a sign of commitment to quality service
The number of hotel rooms sold the previous night

37. What is a REIT
A la carte
Housekeeping
A stock issuing company that can own and operate its own hotels
Www.tripadvisor.com

38. What best describes a hotels chief engineer

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39. What is the one reason a hotel owner might consider hiring a hotel management company
To help keep workers safe
2-4% gross revenue
Improved overall managment of the hotel
Executive chef

40. What is true about an investor in a hotel
It is designed to meet the hotel's sales goal
Routine maintenance
An outside vendor
The investor seeks a return on investment (ROI)

41. Which state is NOT among the 3 largest car rental location states
New york
Needles left by intravenous drug users
Eggs and breakfast meat items
Ritz carlton

42. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The buying is based upon predetermined desired inventory levels
The ratio of different room types in a hotel
$1.38
Be an effective way to measure progress toward established service standards

43. A CVB is typically funded by what
FTC
A hotels occupancy tax
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Their price per unit declines

44. Which housekeeping- related term is not used by professional hoteliers
$3.20
To help keep workers safe
Publicity is free
Maid

45. What is true about abandoned property
Franchise service director
To help keep workers safe
$1.38
It has been intentionally left behind

46. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Ritz carlton
Franchise service director
ADR x Occupancy Rate= RevPar
A fixed amount paid for a guests daily travel expense

47. Managers can seek out service-minded staff by hiring those job applicants who
It is vacant and not yet cleaned
Confirm item quantity and quality
Effectively answer open-ended questions about hypothetical service situations
Profits are higher with banquet sales

48. What should happen to service procedures after they have been implemented in a hotel
Merchant model
They should be update as guest preferences change over time
GDS
POM

49. Which area would be considered public space in a hotel
Comp set
250
Profits are higher with banquet sales
The pool area

50. Which position would be a direct report to a hotels F&B director
Banquet manager
Function rooms
The specific brands of products served and serving hours
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates