Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How can guest service best be integrated with employee reward systems






2. Which professional recognition is typically granted by a governmental agency






3. In a housekeeping department - What is the role of inspector






4. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






5. Who will most often have the greatest detailed knowledge of guest likes and dislikes






6. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






7. What is another lodging industry term for a specific hotel brand name






8. Who usually maintains the washers and dryers placed in a hotel's guest laundry






9. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






10. What happens to the unit price of food service items as the number of those items purchased increases






11. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






12. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






13. which factor most influences guest perceptions about their experience at a lodging operation






14. What is true about the traditional russian style


15. Which of the following is the formula hoteliers use to calculate RevPar






16. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






17. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






19. Which is an example of a branded breakfast item






20. What is a per diem






21. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






22. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






23. A CVB is typically funded by what






24. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






25. Which of the following represents the correct order of procedures used in cleaning linens and terry products






26. Which is true about a hotels commitment to green practices






27. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






28. What does STAR report evaluate






29. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






30. In the lodging industry - What is the meaning of the term room mix






31. Which group is more likely to use the services of a travel agent






32. Which group of housekeeping employees should receive blood born pathogen training






33. What happens to a hotel's POM costs as a hotel ages






34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






35. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






36. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






37. What is the term used to identify those who purchase the rights to a hotels brand naem






38. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






39. What is true about food served in the traditional french style


40. What is true about a hotel room that is 'on-change'






41. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






42. What is true about the cost of providing room service meals






43. Approximately how many hotels are in operation in the US






44. Which position would be a direct report to a hotels F&B director






45. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






46. What is true about first tier management companies


47. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






48. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






49. In a hotel guest room - Which is a potential source of HIV






50. Which of the following is most essential to providing good service