Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






2. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






3. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






4. What is true about abandoned property






5. Which of the following is the formula hoteliers use to calculate RevPar






6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






7. what type of activity describes the act of placing an ad in the yellow pages?






8. When would hotel guest be charged a corkage fee






9. Which food service activity happens first






10. What is the industry term for an organization that provides travel booking services on the internet






11. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






12. What is the term used to identify those who purchase the rights to a hotels brand naem






13. Managers can seek out service-minded staff by hiring those job applicants who






14. What happens to the unit price of food service items as the number of those items purchased increases






15. What is the purpose of cold calling






16. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






17. Which brand is generally recognized as the first hotel chain






18. What happens in a hotels OPL






19. In Which type of booking model are room rates readily viewed on-line by potential guests?






20. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






21. What is most likely to happen when many travelers want to visit and stay in an area






22. Who has the greatest influence on the overall quality of service provided within a hotel






23. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






24. What is another lodging term for work-order






25. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






26. What is true about mislaid property






27. What is the lodging industry term for a hotel that is not part of a franchise group?






28. Which of the following is a demand generator






29. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






30. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






31. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






32. What does Amtrak operate






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






35. Who usually maintains the washers and ryers placed in a hotels guests laundry






36. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






37. What is the purpose of an MSDS






38. What is true about an investor in a hotel






39. Which of the following best describes 'managers reception' in a limited service hotel






40. What is a normal par level in hotel laundry






41. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






42. Which of the following best describes a 'moment of truth'






43. Which of the following represents the correct order of procedures used in cleaning linens and terry products






44. Which is an example of a consumer-generated content web site?






45. The best menus are those developed based upon






46. What is the most important reason for properly maintaining trash removal areas






47. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






48. Approximately how many hotels are in operation in the US






49. Which of the following is most essential to providing good service






50. What is true about sanitation concerns in a limited service- hotel