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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens in a hotels OPL
Preventive maintenance
$3.20
Laundry is processed
The hotels general manager
2. Who usually maintains the washers and ryers placed in a hotels guests laundry
Personality type
Kellogg cereal
OTA
An outside vendor
3. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
3 times the normal usage
$13.53
Empowerment
Include bath towels - hand towels - and washclothes
4. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
A hotels sales and marketing teams results in relation to those of other hotels
GDS
250
Night auditor
5. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
They should be update as guest preferences change over time
Executive chef
Opaque rate model
6. What is true about abandoned property
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They will have the same quality service expectations
Daily
It has been intentionally left behind
7. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
25 or fewer
Your ADR is higher then that of your competitors
At the advertised ending time
8. What is a per diem
Flag
3 times the normal usage
A fixed amount paid for a guests daily travel expense
$73.00
9. What is true about the cost of providing room service meals
New york
The cost is higher than that of dining room service
The authority to make key decisions
Illumination levels
10. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Pilferage
28
A college graduation weekend occurring near a hotel
20%
11. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Night auditor
$3.20
They are individual travelers
Function rooms
12. Which food service activity happens first
Package
Confirm item quantity and quality
Franchise
To qualify prospects
13. In a housekeeping department - What is the role of inspector
20%
It is vacant and not yet cleaned
The ensure guest room cleanliness
Purchases of food
14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
New york
Deep cleaning
2-4% gross revenue
The hotels general manager
15. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
The person in charge of the hotel's maintenances department
Your ADR is higher then that of your competitors
Comp set
Trains
16. What does a foot candle measure
Trains
Illumination levels
The american hotel and lodging association
They will have the same quality service expectations
17. Which area would be considered public space in a hotel
Laundry is processed
$13.53
Reduced operational costs
The pool area
18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Contribution margin
Purchases of food
Guest preference
19. Which is an example of a consumer-generated content web site?
Licensing
Holiday inn
$13.53
Www.tripadvisor.com
20. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
50%
$1.38
28
Comp set
21. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Needles left by intravenous drug users
The authority to make key decisions
Franchise
French
22. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The cost is higher than that of dining room service
The number of hotel rooms sold the previous night
French
Ritz carlton
23. What is true about second-tier management companies
24. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Be an effective way to measure progress toward established service standards
A college graduation weekend occurring near a hotel
An outside vendor
25. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
$2.20
Waiting for guests to approach staff with specific problems
French
Opaque rate model
26. What is a lodging industry term for hotels operating under the same brand name
The buying is based upon predetermined desired inventory levels
Chain
Contribution margin
When guests bring in their own bottles of alcohol for consumption at a hotel function
27. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Www.tripadvisor.com
It is a reception that includes the services of complimentary food and/or beverages
3 times the normal usage
28. Which brand is generally recognized as the first hotel chain
Guest preference
Holiday inn
Line level employees
FTC
29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
OTA
The ratio of different room types in a hotel
$1.38
AAHOA
30. Which of the following is NOT a demographic factor of a guest
$13.53
Banquet manager
Personality type
Comp set
31. What is true about a hotel room that is 'on-change'
The elimination of insects - rodents and scavenging animals
It is vacant and not yet cleaned
The person in charge of the hotel's maintenances department
Do not clean this room now
32. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
They will have the same quality service expectations
Profits are higher with banquet sales
The authority to make key decisions
$2.20
33. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Flag
Licensing
They are important for all workers serving food
34. What is the term used to identify those who purchase the rights to a hotels brand naem
It is prepared and cooked at the guests' table
Maintenance request
Franchise
$2.25
35. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
A college graduation weekend occurring near a hotel
Include bath towels - hand towels - and washclothes
Costs increase
36. Approximately how many hotels are in operation in the US
The food and beverage services offered by the hotel
50000
Personality type
OTA
37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
An outside vendor
Marketing activity
$2.25
Room rates and the number of operating hotel properties will increase
38. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Chain
Package
They operate hotels for owners but do not use the management company's name as part of the hotels name
A fixed amount paid for a guests daily travel expense
39. In a hotel guest room - Which is a potential source of HIV
The specific brands of products served and serving hours
To qualify prospects
Needles left by intravenous drug users
Trains
40. For food service buyers when does the ownership exchange of products the have purchased actually take place
Contribution margin
POM
Upon receiving
Package
41. The best menus are those developed based upon
Franchise
Merchant model
They are not being supervised with a service emphasis
Guest preference
42. Which types of food items have labor 'built in' to their prices
They will have the same quality service expectations
50000
Emergency maintenance
Make or buy items
43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Publicity is free
28
Management contract
A reunion held for veterans of the vietnam war
44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
3 times the normal usage
Incandescent bulb
Air handlers
Management contract
45. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Franchisor
Water pumps
Independent
The strength of the brand name and the revenue the name will bring to the hotel
46. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Franchise
A fixed amount paid for a guests daily travel expense
Preventive maintenance
47. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
$1.38
Guest preference
Value
It is prepared and cooked at the guests' table
48. Which group would be classified as 'leisure travelers'
FTC
A family on vacation
All housekeeping employees
Ritz carlton
49. For Which item below would a 'replace as needed' program be best
At the advertised ending time
Emergency maintenance
Water pumps
Ritz carlton
50. What is the purpose of cold calling
It is vacant and not yet cleaned
To qualify prospects
$13.53
It is designed to meet the hotel's sales goal