Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The investor seeks a return on investment (ROI)
$13.53
Improved overall managment of the hotel
They operate hotels for owners using the management company's trade name as the hotels brand

2. 'Terry' refers to guest room amenities that
Package
Include bath towels - hand towels - and washclothes
Improved overall managment of the hotel
Line level employees

3. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

4. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

5. What is a per diem
A fixed amount paid for a guests daily travel expense
The buying is based upon predetermined desired inventory levels
They should be update as guest preferences change over time
The food and beverage services offered by the hotel

6. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Empowerment
Air handlers
It is prepared and cooked at the guests' table
Incandescent bulb

7. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
20%
It has been intentionally left behind
Incandescent bulb
Comp set

8. What is true about transient travelers
Group market
To help keep workers safe
Needles left by intravenous drug users
They are individual travelers

9. What is true about an accrual accounting system
They generally manage hotels for a fee
The food and beverage services offered by the hotel
BEO
It matches expenses incurred with revenues generated

10. What is another lodging term for work-order
The investor seeks a return on investment (ROI)
Maintenance request
The person in charge of the hotel's maintenances department
Daily

11. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
An outside vendor
Pilferage
The ratio of different room types in a hotel
$2.25

12. Which of the following best describes 'managers reception' in a limited service hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function
Costs increase
When resolving hotel operating problems
It is a reception that includes the services of complimentary food and/or beverages

13. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

14. What is the approximate number of attendees at the average business meeting
25 or fewer
They will have the same quality service expectations
When resolving hotel operating problems
$13.53

15. When can a cross-functional team be an effective operatiional tool in a hotel
Flag
New york
Sorting/washing/drying
When resolving hotel operating problems

16. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
The ensure guest room cleanliness
They generally manage hotels for a fee
The cost is higher than that of dining room service

17. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
The elimination of insects - rodents and scavenging animals
Sorting/washing/drying
The american hotel and lodging association

18. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Maid
They will have the same quality service expectations
French
Their price per unit declines

19. What is another lodging industry term for a specific hotel brand name
A la carte
28
Flag
It has been intentionally left behind

20. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Holiday inn
Function rooms
A web site that allows a hotel's guests to post reviews of their previous stays

21. In a hotel guest room - Which is a potential source of HIV
50000
Routine maintenance
Profits are higher with banquet sales
Needles left by intravenous drug users

22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Needles left by intravenous drug users
250
A stock issuing company that can own and operate its own hotels
The host pays for the beverages cosumed by guests

23. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
French
They will have the same quality service expectations
OTA

24. What is true about abandoned property
Incandescent bulb
Air handlers
AAHOA
It has been intentionally left behind

25. What should happen to service procedures after they have been implemented in a hotel
Waiting for guests to approach staff with specific problems
They should be update as guest preferences change over time
It has been intentionally left behind
It is increasingly viewed by guests a a sign of commitment to quality service

26. Which professional recognition is typically granted by a governmental agency
It influences the guests total perception of a hotel visit
20%
Presale activity
Licensing

27. Who usually maintains the washers and ryers placed in a hotels guests laundry
Line level employees
Include bath towels - hand towels - and washclothes
An outside vendor
A reunion held for veterans of the vietnam war

28. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
The investor seeks a return on investment (ROI)
The food and beverage services offered by the hotel
Marketing activity

29. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Personality type
Franchise
An outside vendor
A hotels occupancy tax

30. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Sorting/washing/drying
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Include bath towels - hand towels - and washclothes
Routine maintenance

31. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Chain
Comp set
Do not clean this room now
50%

32. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Water pumps
Daily
Improved overall managment of the hotel

33. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Franchise service director
The specific brands of products served and serving hours
A hotels occupancy tax
The food and beverage services offered by the hotel

34. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Trains
Value
28
An outside vendor

35. For food service buyers when does the ownership exchange of products the have purchased actually take place
The pool area
An outside vendor
Franchise
Upon receiving

36. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

37. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Empowerment
$73.00
Include bath towels - hand towels - and washclothes
Function rooms

38. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Package
3 times the normal usage
The host pays for the beverages cosumed by guests

39. Managers can seek out service-minded staff by hiring those job applicants who
It has been intentionally left behind
Needles left by intravenous drug users
A stock issuing company that can own and operate its own hotels
Effectively answer open-ended questions about hypothetical service situations

40. What is the greatest difference between full service and limited service hotels
An outside vendor
The food and beverage services offered by the hotel
Preventive maintenance
Guest preference

41. In the lodging industry - What is the meaning of the term room mix
The elimination of insects - rodents and scavenging animals
The ratio of different room types in a hotel
It is vacant and not yet cleaned
Comp set

42. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Licensing
Effectively answer open-ended questions about hypothetical service situations
Contribution margin
Waste disposal costs

43. A CVB is typically funded by what
Preventive maintenance
Package
A hotels occupancy tax
BEO

44. what type of activity describes the act of placing an ad in the yellow pages?
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Preventive maintenance
Marketing activity
They generally manage hotels for a fee

45. Which of the following is the formula hoteliers use to calculate RevPar
The buying is based upon predetermined desired inventory levels
Do not clean this room now
ADR x Occupancy Rate= RevPar
Franchise

46. What is the lodging industry term for a hotel that is not part of a franchise group?
50000
They are individual travelers
A stock issuing company that can own and operate its own hotels
Independent

47. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Identifying guests needs and wants
2-4% gross revenue
Function rooms
Depreciation

48. What is true about a hosted bar
The host pays for the beverages cosumed by guests
The person in charge of the hotel's maintenances department
250
Do not clean this room now

49. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Guest preference
A web site that allows a hotel's guests to post reviews of their previous stays
The ensure guest room cleanliness

50. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The elimination of insects - rodents and scavenging animals
Line level employees
Their price per unit declines
Profits are higher with banquet sales