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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a housekeeping department - What is the role of inspector






2. Who usually maintains the washers and ryers placed in a hotels guests laundry






3. Who has the greatest influence on the overall quality of service provided within a hotel






4. Which of the following best describes a 'moment of truth'






5. What does a foot candle measure






6. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






7. What is the term used to identify those who purchase the rights to a hotels brand naem






8. Managers can seek out service-minded staff by hiring those job applicants who






9. Which group would be classified as 'leisure travelers'






10. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






11. Which of the following is NOT a demographic factor of a guest






12. What does Amtrak operate






13. Which factor has the most impact on the number of guests who will be served in a limited service hotel






14. Which group of housekeeping employees should receive blood born pathogen training






15. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






16. What is the most important reason for properly maintaining trash removal areas






17. What is most likely to happen when many travelers want to visit and stay in an area






18. What is a lodging industry term for hotels operating under the same brand name






19. Approximately how many hotels are in operation in the US






20. What is the one reason a hotel owner might consider hiring a hotel management company






21. What is another lodging term for work-order






22. In regard to quality service - a gal of zero defects can






23. What happens in a hotels OPL






24. Which is an example of a consumer-generated content web site?






25. Which group is more likely to use the services of a travel agent






26. Which of the following best describes 'managers reception' in a limited service hotel






27. from what language does the kitchen term 'mise en place' originate






28. What is true about a marketing plan

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29. What do the initials PM refer to in a hotel maintenance department






30. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






31. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






32. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






33. Which position would be a direct report to a hotels F&B director






34. What is true about the cost of providing room service meals






35. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






36. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






37. A CVB is typically funded by what






38. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






39. Which area would be considered public space in a hotel






40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






41. Which of the following would be considered a user-generated web site

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42. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






43. What best describes a hotels chief engineer

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44. Which of the following is the formula hoteliers use to calculate RevPar






45. What is the purpose of cold calling






46. What is true about abandoned property






47. Which brand is generally recognized as the first hotel chain






48. In Which type of booking model are room rates readily viewed on-line by potential guests?






49. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






50. What is the difference between advertising and publicity







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