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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about transient travelers






2. What is the type of dining in which each available menu item is sold for an individual price






3. What is true about the traditional russian style

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4. What is the advantage of a CFL






5. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






6. What is true about sanitation concerns in a limited service- hotel






7. Managers can seek out service-minded staff by hiring those job applicants who






8. For Which item below would a 'replace as needed' program be best






9. What is true about a hotel room that is 'on-change'






10. Which of the following is the formula hoteliers use to calculate RevPar






11. What does Amtrak operate






12. Who will most often have the greatest detailed knowledge of guest likes and dislikes






13. Which brand is generally recognized as the first hotel chain






14. Which method would be least effective for determining guests' needs and wants






15. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






16. What is true about second-tier management companies

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17. Which of the following is NOT a demographic factor of a guest






18. What do the initials PM refer to in a hotel maintenance department






19. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






20. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






21. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






22. Which is the most important market for large convention hotels






23. A brand specific frequent guest program is an example of a...






24. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






25. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






26. Which is true about a hotels commitment to green practices






27. Which types of food items have labor 'built in' to their prices






28. In the lodging industry - What is the meaning of the term room mix






29. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. What happens to a hotel's POM costs as a hotel ages






32. Which factor has the most impact on the number of guests who will be served in a limited service hotel






33. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






34. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






35. What happens to the unit price of food service items as the number of those items purchased increases






36. What is true about a hosted bar






37. What is most likely to happen when many travelers want to visit and stay in an area






38. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






39. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






40. What is a normal par level in hotel laundry






41. Which of the following represents the correct order of procedures used in cleaning linens and terry products






42. Which is an example of a consumer-generated content web site?






43. What is true about abandoned property






44. Which group would be classified as 'leisure travelers'






45. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






46. Who usually maintains the washers and ryers placed in a hotels guests laundry






47. What is the lodging industry term for a hotel that is not part of a franchise group?






48. What is true about an investor in a hotel






49. What is the term describing stealing of small quantities of something over a period of time






50. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors







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Can you answer 50 questions in 15 minutes?


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