Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






2. What is the lodging industry term for a hotel that is not part of a franchise group?






3. Approximately how many hotels are in operation in the US






4. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






6. What happens to a hotel's POM costs as a hotel ages






7. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






8. The best menus are those developed based upon






9. In regard to quality service - a gal of zero defects can






10. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






11. Which of the following represents the correct order of procedures used in cleaning linens and terry products






12. What is a normal par level in hotel laundry






13. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






15. Which brand is generally recognized as the first hotel chain






16. Which of the following is the formula hoteliers use to calculate RevPar






17. Which area would be considered public space in a hotel






18. What is the term describing stealing of small quantities of something over a period of time






19. What is true about abandoned property






20. What is the approximate number of attendees at the average business meeting






21. 'Terry' refers to guest room amenities that






22. What is true about second-tier management companies

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23. Which group of employees will most often initiate the largest number of work orders






24. What is true about transient travelers






25. What is true about an investor in a hotel






26. When would hotel guest be charged a corkage fee






27. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






28. To whom does the sous chef in a large hotel report






29. What is a REIT






30. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






31. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






32. What is true about sanitation concerns in a limited service- hotel






33. In a hotel guest room - Which is a potential source of HIV






34. What does Amtrak operate






35. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






36. What is the advantage of a CFL






37. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






38. What is the purpose of an MSDS






39. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






41. Which types of food items have labor 'built in' to their prices






42. what type of activity describes the act of placing an ad in the yellow pages?






43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






44. What do the initials PM refer to in a hotel maintenance department






45. What is a lodging industry term for hotels operating under the same brand name






46. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






47. When can a cross-functional team be an effective operatiional tool in a hotel






48. What is true about food served in the traditional french style

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49. What is a per diem






50. Which of the following best describes a 'moment of truth'