Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term describing stealing of small quantities of something over a period of time






2. Which of the following is most essential to providing good service






3. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






4. What is a lodging industry term for hotels operating under the same brand name






5. What is true about an accrual accounting system






6. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






7. In Which type of booking model are room rates readily viewed on-line by potential guests?






8. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






9. Who usually maintains the washers and dryers placed in a hotel's guest laundry






10. What is true about abandoned property






11. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






12. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






13. For food service buyers when does the ownership exchange of products the have purchased actually take place






14. Which state is NOT among the 3 largest car rental location states






15. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






16. What is a REIT






17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






18. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






19. What happens to a hotel's POM costs as a hotel ages






20. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






21. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






23. Which housekeeping- related term is not used by professional hoteliers






24. Which of the following best describes a 'moment of truth'






25. What does STAR report evaluate






26. What should happen to service procedures after they have been implemented in a hotel






27. Which professional recognition is typically granted by a governmental agency






28. How can guest service best be integrated with employee reward systems






29. What is the approximate number of attendees at the average business meeting






30. What is the type of dining in which each available menu item is sold for an individual price






31. Approximately how many hotels are in operation in the US






32. 'Terry' refers to guest room amenities that






33. For Which item below would a 'replace as needed' program be best






34. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






35. Which of the following best describes 'managers reception' in a limited service hotel






36. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






37. In the lodging industry - What is the meaning of the term room mix






38. Which area would be considered public space in a hotel






39. What is the purpose of cold calling






40. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






41. Which types of food items have labor 'built in' to their prices






42. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






44. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






45. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






46. To whom does the sous chef in a large hotel report






47. Which of the following represents the correct order of procedures used in cleaning linens and terry products






48. What is the term used to identify those who sell the rights to use a hotels brand name






49. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






50. What is true about a hotel room that is 'on-change'