Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which method would be least effective for determining guests' needs and wants






2. In a hotel guest room - Which is a potential source of HIV






3. What is true about abandoned property






4. What is the most important reason for properly maintaining trash removal areas






5. What is another lodging industry term for a specific hotel brand name






6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






7. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






8. What is true about hotel management companies






9. What is the approximate number of attendees at the average business meeting






10. What happens to the unit price of food service items as the number of those items purchased increases






11. What is a lodging industry term for hotels operating under the same brand name






12. How can guest service best be integrated with employee reward systems






13. What is the lodging industry term for a hotel that is not part of a franchise group?






14. In the lodging industry - What is the meaning of the term room mix






15. Which area would be considered public space in a hotel






16. Which professional recognition is typically granted by a governmental agency






17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






18. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






19. What is true about second-tier management companies

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20. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






21. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






22. What does STAR report evaluate






23. What is true about sanitation concerns in a limited service- hotel






24. What should happen to service procedures after they have been implemented in a hotel






25. What is true about mislaid property






26. Which housekeeping- related term is not used by professional hoteliers






27. A brand specific frequent guest program is an example of a...






28. What does Amtrak operate






29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






30. Which is an example of a branded breakfast item






31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






32. Which group would be classified as 'leisure travelers'






33. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






34. What is true about an accrual accounting system






35. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






36. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






37. Which of the following is essential if employees are to effectively resolve guest problems as they occur






38. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






39. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






41. Who has the greatest influence on the overall quality of service provided within a hotel






42. Which state is NOT among the 3 largest car rental location states






43. What is the advantage of a CFL






44. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






45. In a housekeeping department - What is the role of inspector






46. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






47. Managers can seek out service-minded staff by hiring those job applicants who






48. which factor most influences guest perceptions about their experience at a lodging operation






49. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






50. What does a foot candle measure