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Test your basic knowledge |
Lodging Operations 101
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens in a hotels OPL
50000
Banquet manager
GDS
Laundry is processed
2. Which food service activity happens first
Do not clean this room now
Confirm item quantity and quality
The host pays for the beverages cosumed by guests
They are individual travelers
3. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
They operate hotels for owners using the management company's trade name as the hotels brand
Costs increase
Merchant model
Comp set
4. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
3 times the normal usage
Depreciation
BEO
5. What is most likely to happen when many travelers want to visit and stay in an area
Eggs and breakfast meat items
A stock issuing company that can own and operate its own hotels
The person in charge of the hotel's maintenances department
Room rates and the number of operating hotel properties will increase
6. What is the greatest difference between full service and limited service hotels
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The food and beverage services offered by the hotel
Be an effective way to measure progress toward established service standards
They are not being supervised with a service emphasis
7. What is true about the traditional russian style
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8. Which group would be classified as 'leisure travelers'
AAHOA
Marketing activity
A family on vacation
Night auditor
9. A CVB is typically funded by what
A hotels occupancy tax
A reunion held for veterans of the vietnam war
They operate hotels for owners but do not use the management company's name as part of the hotels name
Upon receiving
10. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
They should be update as guest preferences change over time
Attrition
They operate hotels for owners using the management company's trade name as the hotels brand
Management contract
11. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Costs increase
Sorting/washing/drying
The number of hotel rooms sold the previous night
An outside vendor
12. What is the term describing stealing of small quantities of something over a period of time
It influences the guests total perception of a hotel visit
Routine maintenance
New york
Pilferage
13. Which of the following would be considered a user-generated web site
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14. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
The elimination of insects - rodents and scavenging animals
The buying is based upon predetermined desired inventory levels
Presale activity
15. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Routine maintenance
An outside vendor
Include bath towels - hand towels - and washclothes
50000
16. Which housekeeping- related term is not used by professional hoteliers
A family on vacation
New york
Maid
Licensing
17. In a hotel guest room - Which is a potential source of HIV
Comp set
Sorting/washing/drying
Routine maintenance
Needles left by intravenous drug users
18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Profits are higher with banquet sales
Ritz carlton
FTC
Guest preference
19. What is true about food served in the traditional french style
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20. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
By associating performance in providing guest service with employee compensation
The person in charge of the hotel's maintenances department
The host pays for the beverages cosumed by guests
$13.53
21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The number of hotel rooms sold the previous night
Waste disposal costs
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe
22. Which brand is generally recognized as the first hotel chain
Holiday inn
It has been intentionally left behind
Costs increase
Maid
23. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Merchant model
Upon receiving
AAHOA
Emergency maintenance
24. Which professional recognition is typically granted by a governmental agency
Www.tripadvisor.com
Publicity is free
The cost is higher than that of dining room service
Licensing
25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
It has been intentionally left behind
Contribution margin
Effectively answer open-ended questions about hypothetical service situations
It has been intentionally left behind
26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
When resolving hotel operating problems
Independent
$2.20
Purchases of food
27. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The specific brands of products served and serving hours
$73.00
The food and beverage services offered by the hotel
28. In Which type of booking model are room rates readily viewed on-line by potential guests?
Kellogg cereal
Merchant model
The hotels general manager
The pool area
29. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
To help keep workers safe
New york
Routine maintenance
Night auditor
30. What does a foot candle measure
Make or buy items
Illumination levels
An outside vendor
Pilferage
31. In the lodging industry - What is the meaning of the term room mix
Improved overall managment of the hotel
The number of hotel rooms sold the previous night
Attrition
The ratio of different room types in a hotel
32. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Effectively answer open-ended questions about hypothetical service situations
Do not clean this room now
They generally manage hotels for a fee
33. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
To help keep workers safe
Marketing activity
$2.25
34. What is the difference between advertising and publicity
Eggs and breakfast meat items
Publicity is free
Air handlers
3 times the normal usage
35. What is the one reason a hotel owner might consider hiring a hotel management company
Presale activity
Profits are higher with banquet sales
Improved overall managment of the hotel
It influences the guests total perception of a hotel visit
36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
At the advertised ending time
POM
A web site that allows a hotel's guests to post reviews of their previous stays
Their price per unit declines
37. Which position would be a direct report to a hotels F&B director
Waste disposal costs
Be an effective way to measure progress toward established service standards
The elimination of insects - rodents and scavenging animals
Banquet manager
38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
ADR x Occupancy Rate= RevPar
Do not clean this room now
Executive chef
The cost is higher than that of dining room service
39. What is the purpose of an MSDS
The authority to make key decisions
It is vacant and not yet cleaned
Executive chef
To help keep workers safe
40. What is a per diem
A hotels occupancy tax
A fixed amount paid for a guests daily travel expense
Group market
Maid
41. The best menus are those developed based upon
It influences the guests total perception of a hotel visit
Guest preference
New york
$73.00
42. Which types of food items have labor 'built in' to their prices
It has been intentionally left behind
Function rooms
Be an effective way to measure progress toward established service standards
Make or buy items
43. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They are important for all workers serving food
2-4% gross revenue
Franchise service director
A family on vacation
44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Banquet manager
Eggs and breakfast meat items
The buying is based upon predetermined desired inventory levels
Ritz carlton
45. What is the type of dining in which each available menu item is sold for an individual price
A la carte
Opaque rate model
It is increasingly viewed by guests a a sign of commitment to quality service
It is prepared and cooked at the guests' table
46. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Franchise
$2.25
Guest preference
The strength of the brand name and the revenue the name will bring to the hotel
47. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Preventive maintenance
Function rooms
Reduced operational costs
They are not being supervised with a service emphasis
48. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Contribution margin
BEO
20%
It has been intentionally left behind
49. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
A stock issuing company that can own and operate its own hotels
Preventive maintenance
Group market
Maid
50. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Maintenance request
The hotels general manager
The american hotel and lodging association
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