Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Guest preference
Marketing activity
Pilferage

2. Which of the following is NOT a demographic factor of a guest
The elimination of insects - rodents and scavenging animals
A hotels sales and marketing teams results in relation to those of other hotels
Personality type
At the advertised ending time

3. Which group would be classified as 'leisure travelers'
Www.tripadvisor.com
A family on vacation
The specific brands of products served and serving hours
Chain

4. What is the type of dining in which each available menu item is sold for an individual price
$3.20
A la carte
To help keep workers safe
FOC

5. Which of the following is the formula hoteliers use to calculate RevPar
The number of hotel rooms sold the previous night
$2.25
ADR x Occupancy Rate= RevPar
3 times the normal usage

6. What is true about abandoned property
It has been intentionally left behind
Make or buy items
$13.53
A la carte

7. What is the one reason a hotel owner might consider hiring a hotel management company
French
A college graduation weekend occurring near a hotel
Improved overall managment of the hotel
The strength of the brand name and the revenue the name will bring to the hotel

8. What is the term used to identify those who purchase the rights to a hotels brand naem
Night auditor
Waiting for guests to approach staff with specific problems
Franchise
Function rooms

9. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
To help keep workers safe
Your ADR is higher then that of your competitors
Www.tripadvisor.com
Daily

10. What is the most important reason for properly maintaining trash removal areas
They operate hotels for owners using the management company's trade name as the hotels brand
Independent
The investor seeks a return on investment (ROI)
The elimination of insects - rodents and scavenging animals

11. Which method would be least effective for determining guests' needs and wants
The investor seeks a return on investment (ROI)
Waiting for guests to approach staff with specific problems
Package
AAHOA

12. For food service buyers when does the ownership exchange of products the have purchased actually take place
Profits are higher with banquet sales
50%
POM
Upon receiving

13. Which types of food items have labor 'built in' to their prices
Make or buy items
A family on vacation
A college graduation weekend occurring near a hotel
Air handlers

14. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
$2.20
Waiting for guests to approach staff with specific problems
It is a reception that includes the services of complimentary food and/or beverages

15. Which group of employees will most often initiate the largest number of work orders
To qualify prospects
Housekeeping
FTC
Needles left by intravenous drug users

16. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
All housekeeping employees
The strength of the brand name and the revenue the name will bring to the hotel
Ritz carlton
Management contract

17. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The person in charge of the hotel's maintenances department
The authority to make key decisions
Personality type
Guest preference

18. Which food service activity happens first
To help keep workers safe
They are not being supervised with a service emphasis
250
Confirm item quantity and quality

19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Upon receiving
Package
They generally manage hotels for a fee

20. Which state is NOT among the 3 largest car rental location states
Franchise
20%
A reunion held for veterans of the vietnam war
New york

21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Maintenance request
They are important for all workers serving food
Laundry is processed
The strength of the brand name and the revenue the name will bring to the hotel

22. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Costs increase
Franchise
Older travelers

23. In the lodging industry - What is the meaning of the term room mix
2-4% gross revenue
50%
A family on vacation
The ratio of different room types in a hotel

24. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Water pumps
25 or fewer
Management contract
GDS

25. What is true about hotel management companies
250
They generally manage hotels for a fee
Do not clean this room now
50000

26. Which position would be a direct report to a hotels F&B director
Holiday inn
Banquet manager
Costs increase
It is prepared and cooked at the guests' table

27. What is a normal par level in hotel laundry
Profits are higher with banquet sales
3 times the normal usage
The elimination of insects - rodents and scavenging animals
Independent

28. What is most likely to happen when many travelers want to visit and stay in an area
$1.38
Room rates and the number of operating hotel properties will increase
BEO
Housekeeping

29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
BEO
AAHOA
It influences the guests total perception of a hotel visit
Franchise service director

30. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
They should be update as guest preferences change over time
Emergency maintenance
$13.53
Group market

31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The authority to make key decisions
Ritz carlton
The buying is based upon predetermined desired inventory levels
The cost is higher than that of dining room service

32. What is true about the traditional russian style

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33. What is the approximate number of attendees at the average business meeting
25 or fewer
Deep cleaning
A family on vacation
The strength of the brand name and the revenue the name will bring to the hotel

34. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Waste disposal costs
The number of hotel rooms sold the previous night
The food and beverage services offered by the hotel
Preventive maintenance

35. What is true about transient travelers
Personality type
They are individual travelers
A la carte
Preventive maintenance

36. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
A la carte
A reunion held for veterans of the vietnam war
Value
Attrition

37. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Include bath towels - hand towels - and washclothes
Deep cleaning
Daily

38. What is true about first tier management companies

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39. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Ritz carlton
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To qualify prospects

40. What is the difference between advertising and publicity
Publicity is free
It is vacant and not yet cleaned
An outside vendor
Pilferage

41. from what language does the kitchen term 'mise en place' originate
250
$73.00
An outside vendor
French

42. What is true about a marketing plan

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43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
To qualify prospects
A college graduation weekend occurring near a hotel
Maintenance request
Opaque rate model

44. For Which item below would a 'replace as needed' program be best
It is designed to meet the hotel's sales goal
Room rates and the number of operating hotel properties will increase
Water pumps
POM

45. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Personality type
At the advertised ending time
AAHOA
Www.tripadvisor.com

46. What is the purpose of an MSDS
To help keep workers safe
When guests bring in their own bottles of alcohol for consumption at a hotel function
Maid
GDS

47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
When resolving hotel operating problems
An outside vendor
Publicity is free
Contribution margin

48. What is true about a hotel room that is 'on-change'
The food and beverage services offered by the hotel
Do not clean this room now
It is vacant and not yet cleaned
Daily

49. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
FOC
Effectively answer open-ended questions about hypothetical service situations
Franchisor

50. Which of the following would be considered a user-generated web site

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