Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about abandoned property
It has been intentionally left behind
It influences the guests total perception of a hotel visit
The host pays for the beverages cosumed by guests
A fixed amount paid for a guests daily travel expense

2. 'Terry' refers to guest room amenities that
It influences the guests total perception of a hotel visit
Include bath towels - hand towels - and washclothes
ADR x Occupancy Rate= RevPar
French

3. Which position would be a direct report to a hotels F&B director
Purchases of food
50000
50%
Banquet manager

4. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
It influences the guests total perception of a hotel visit
Guest preference
A web site that allows a hotel's guests to post reviews of their previous stays

5. What is the term describing stealing of small quantities of something over a period of time
An outside vendor
It influences the guests total perception of a hotel visit
A reunion held for veterans of the vietnam war
Pilferage

6. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
It is increasingly viewed by guests a a sign of commitment to quality service
The cost is higher than that of dining room service
28
The strength of the brand name and the revenue the name will bring to the hotel

7. Which of the following is the formula hoteliers use to calculate RevPar
Management contract
ADR x Occupancy Rate= RevPar
$13.53
Franchise

8. What is true about second-tier management companies

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9. Which group is more likely to use the services of a travel agent
Older travelers
The ensure guest room cleanliness
Franchise service director
Independent

10. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
2-4% gross revenue
The authority to make key decisions
Personality type

11. A CVB is typically funded by what
Banquet manager
A hotels occupancy tax
The host pays for the beverages cosumed by guests
Presale activity

12. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Pilferage
It has been intentionally left behind
Your ADR is higher then that of your competitors
Waiting for guests to approach staff with specific problems

13. Which group of housekeeping employees should receive blood born pathogen training
The food and beverage services offered by the hotel
Preventive maintenance
Eggs and breakfast meat items
All housekeeping employees

14. what type of activity describes the act of placing an ad in the yellow pages?
Guest preference
The pool area
It has been intentionally left behind
Marketing activity

15. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
Make or buy items
Chain
A fixed amount paid for a guests daily travel expense

16. What is true about an accrual accounting system
Laundry is processed
It matches expenses incurred with revenues generated
Chain
New york

17. What is the difference between advertising and publicity
$2.25
It has been intentionally left behind
Publicity is free
Merchant model

18. What is the most important reason for properly maintaining trash removal areas
Kellogg cereal
$2.20
Profits are higher with banquet sales
The elimination of insects - rodents and scavenging animals

19. In Which type of booking model are room rates readily viewed on-line by potential guests?
The person in charge of the hotel's maintenances department
Merchant model
FTC
The ensure guest room cleanliness

20. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The host pays for the beverages cosumed by guests
Ritz carlton
It matches expenses incurred with revenues generated
$3.20

21. What is true about the traditional russian style

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22. What is the type of dining in which each available menu item is sold for an individual price
Chain
A la carte
POM
Trains

23. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
The host pays for the beverages cosumed by guests
Package
20%

24. What is the lodging industry term for a hotel that is not part of a franchise group?
A stock issuing company that can own and operate its own hotels
Costs increase
Value
Independent

25. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
Banquet manager
Pilferage
By associating performance in providing guest service with employee compensation

26. How can guest service best be integrated with employee reward systems
Flag
The american hotel and lodging association
By associating performance in providing guest service with employee compensation
$2.20

27. which factor most influences guest perceptions about their experience at a lodging operation
Service
Empowerment
Improved overall managment of the hotel
Ritz carlton

28. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Marketing activity
The investor seeks a return on investment (ROI)
$2.20
To help keep workers safe

29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Ritz carlton
Opaque rate model
Deep cleaning
$3.20

30. Which is the most important market for large convention hotels
Illumination levels
Maid
Group market
The ensure guest room cleanliness

31. Which method would be least effective for determining guests' needs and wants
Personality type
Attrition
Franchisor
Waiting for guests to approach staff with specific problems

32. Which state is NOT among the 3 largest car rental location states
Emergency maintenance
They are important for all workers serving food
New york
Preventive maintenance

33. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
A fixed amount paid for a guests daily travel expense
FTC
Publicity is free

34. What is true about the cost of providing room service meals
When resolving hotel operating problems
25 or fewer
The cost is higher than that of dining room service
They are not being supervised with a service emphasis

35. Which group of employees will most often initiate the largest number of work orders
They are individual travelers
Housekeeping
Upon receiving
A web site that allows a hotel's guests to post reviews of their previous stays

36. Which of the following is a demand generator
Reduced operational costs
A college graduation weekend occurring near a hotel
2-4% gross revenue
Franchisor

37. What is the term used to identify those who purchase the rights to a hotels brand naem
An outside vendor
At the advertised ending time
Franchise
They are individual travelers

38. What is a REIT
A stock issuing company that can own and operate its own hotels
The ensure guest room cleanliness
Incandescent bulb
250

39. from what language does the kitchen term 'mise en place' originate
Deep cleaning
French
Chain
$1.38

40. What is another lodging term for work-order
Daily
Sorting/washing/drying
Maintenance request
Franchise service director

41. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
250
Preventive maintenance
Management contract

42. What is true about food served in the traditional french style

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43. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
It has been intentionally left behind
$1.38
A stock issuing company that can own and operate its own hotels
Daily

44. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Holiday inn
Preventive maintenance
Flag

45. When can a cross-functional team be an effective operatiional tool in a hotel
Kellogg cereal
Sorting/washing/drying
The strength of the brand name and the revenue the name will bring to the hotel
When resolving hotel operating problems

46. What is true about sanitation concerns in a limited service- hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The pool area
The ratio of different room types in a hotel
They are important for all workers serving food

47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Confirm item quantity and quality
Line level employees
Guest preference
Profits are higher with banquet sales

48. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Chain
The ensure guest room cleanliness
French

49. what type of activity describes a site tour
$2.20
Presale activity
Reduced operational costs
Eggs and breakfast meat items

50. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
The buying is based upon predetermined desired inventory levels
Management contract
It is a reception that includes the services of complimentary food and/or beverages
$3.20