Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






2. What is true about an accrual accounting system






3. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






4. What best describes a hotels chief engineer

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5. How can guest service best be integrated with employee reward systems






6. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






7. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






8. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






9. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






10. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






11. What is the one reason a hotel owner might consider hiring a hotel management company






12. What happens in a hotels OPL






13. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






14. What is the term used to identify those who sell the rights to use a hotels brand name






15. Who will most often have the greatest detailed knowledge of guest likes and dislikes






16. What is true about food served in the traditional french style

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17. Who usually maintains the washers and dryers placed in a hotel's guest laundry






18. Which food service activity happens first






19. What is true about a marketing plan

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20. What is the purpose of an MSDS






21. What does Amtrak operate






22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






23. What is true about mislaid property






24. which factor most influences guest perceptions about their experience at a lodging operation






25. A CVB is typically funded by what






26. What is true about the traditional russian style

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27. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






28. What is the type of dining in which each available menu item is sold for an individual price






29. what type of activity describes a site tour






30. Who has the greatest influence on the overall quality of service provided within a hotel






31. What is true about a hotel room that is 'on-change'






32. What is a lodging industry term for hotels operating under the same brand name






33. What happens to the unit price of food service items as the number of those items purchased increases






34. Which of the following is the formula hoteliers use to calculate RevPar






35. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






36. Approximately how many hotels are in operation in the US






37. What is another lodging term for work-order






38. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






40. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






41. What does STAR report evaluate






42. For Which item below would a 'replace as needed' program be best






43. What is the lodging industry term for a hotel that is not part of a franchise group?






44. What is a per diem






45. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






47. What is the advantage of a CFL






48. What is true about the cost of providing room service meals






49. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






50. Which group would be classified as 'leisure travelers'