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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






3. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






4. What is the one reason a hotel owner might consider hiring a hotel management company






5. Which is the most important market for large convention hotels






6. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






7. In the lodging industry - What is the meaning of the term room mix






8. What is the most important reason for properly maintaining trash removal areas






9. What is true about a hosted bar






10. What is the term used to identify those who sell the rights to use a hotels brand name






11. When can a cross-functional team be an effective operatiional tool in a hotel






12. Who is responsible for making the distinction between mislaid - lost and abandoned property

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13. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






14. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






15. What happens to a hotel's POM costs as a hotel ages






16. Which group of housekeeping employees should receive blood born pathogen training






17. Which method would be least effective for determining guests' needs and wants






18. Which group would be classified as 'leisure travelers'






19. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






20. What is true about food served in the traditional french style

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21. What is the lodging industry term for a hotel that is not part of a franchise group?






22. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






23. Who has the greatest influence on the overall quality of service provided within a hotel






24. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






25. Which position would be a direct report to a hotels F&B director






26. Which food service activity happens first






27. Who usually maintains the washers and dryers placed in a hotel's guest laundry






28. What is true about mislaid property






29. What should happen to service procedures after they have been implemented in a hotel






30. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






32. What is true about transient travelers






33. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






34. what type of activity describes the act of placing an ad in the yellow pages?






35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






36. What is the purpose of an MSDS






37. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






38. Which group of employees will most often initiate the largest number of work orders






39. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






40. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






41. For food service buyers when does the ownership exchange of products the have purchased actually take place






42. Which is an example of a branded breakfast item






43. What is true about abandoned property






44. What is the difference between advertising and publicity






45. What does Amtrak operate






46. What is true about an investor in a hotel






47. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






48. Which of the following is a demand generator






49. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






50. What is a REIT







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Can you answer 50 questions in 15 minutes?


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