Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who usually maintains the washers and ryers placed in a hotels guests laundry
The host pays for the beverages cosumed by guests
Empowerment
An outside vendor
It is vacant and not yet cleaned

2. For food service buyers when does the ownership exchange of products the have purchased actually take place
Make or buy items
Upon receiving
20%
The hotel's executive housekeeper in keeping with the hotel policies and procedures

3. The best menus are those developed based upon
Depreciation
Guest preference
The ensure guest room cleanliness
They will have the same quality service expectations

4. When would hotel guest be charged a corkage fee
Include bath towels - hand towels - and washclothes
The authority to make key decisions
All housekeeping employees
When guests bring in their own bottles of alcohol for consumption at a hotel function

5. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Franchisor
They operate hotels for owners using the management company's trade name as the hotels brand
BEO
$3.20

6. Which professional recognition is typically granted by a governmental agency
The elimination of insects - rodents and scavenging animals
Presale activity
Licensing
It has been intentionally left behind

7. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
$2.25
Ritz carlton
Deep cleaning

8. from what language does the kitchen term 'mise en place' originate
Franchise service director
Upon receiving
$73.00
French

9. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
25 or fewer
Your ADR is higher then that of your competitors
Attrition
Contribution margin

10. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Effectively answer open-ended questions about hypothetical service situations
Opaque rate model
A fixed amount paid for a guests daily travel expense
Profits are higher with banquet sales

11. What does STAR report evaluate
Line level employees
A hotels sales and marketing teams results in relation to those of other hotels
The ratio of different room types in a hotel
A web site that allows a hotel's guests to post reviews of their previous stays

12. What does a foot candle measure
Illumination levels
POM
Effectively answer open-ended questions about hypothetical service situations
Personality type

13. Which area would be considered public space in a hotel
Emergency maintenance
The pool area
Maid
The number of hotel rooms sold the previous night

14. What is another lodging industry term for a specific hotel brand name
The ratio of different room types in a hotel
AAHOA
Flag
Depreciation

15. What is the greatest difference between full service and limited service hotels
It is a reception that includes the services of complimentary food and/or beverages
25 or fewer
It influences the guests total perception of a hotel visit
The food and beverage services offered by the hotel

16. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Opaque rate model
They generally manage hotels for a fee
The american hotel and lodging association
AAHOA

17. What is true about second-tier management companies

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18. To whom does the sous chef in a large hotel report
Executive chef
Room rates and the number of operating hotel properties will increase
The cost is higher than that of dining room service
Identifying guests needs and wants

19. What is true about abandoned property
Ritz carlton
Package
It has been intentionally left behind
To help keep workers safe

20. For Which item below would a 'replace as needed' program be best
A la carte
Water pumps
Function rooms
A stock issuing company that can own and operate its own hotels

21. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Waiting for guests to approach staff with specific problems
Management contract
Holiday inn
They should be update as guest preferences change over time

22. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Depreciation
GDS
Function rooms

23. What is the term used to identify those who sell the rights to use a hotels brand name
The food and beverage services offered by the hotel
Licensing
Maintenance request
Franchisor

24. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Pilferage
Line level employees
A hotels occupancy tax
$2.20

25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
They generally manage hotels for a fee
Franchisors sales and marketing efforts
The person in charge of the hotel's maintenances department

26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Room rates and the number of operating hotel properties will increase
The ratio of different room types in a hotel
Emergency maintenance

27. Which of the following is the formula hoteliers use to calculate RevPar
Incandescent bulb
It matches expenses incurred with revenues generated
ADR x Occupancy Rate= RevPar
Comp set

28. Who is responsible for making the distinction between mislaid - lost and abandoned property

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29. What is another lodging term for work-order
Maintenance request
Group market
Include bath towels - hand towels - and washclothes
They will have the same quality service expectations

30. A CVB is typically funded by what
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Older travelers
A hotels occupancy tax
25 or fewer

31. Which of the following best describes a 'moment of truth'
Service
Waste disposal costs
Waiting for guests to approach staff with specific problems
It influences the guests total perception of a hotel visit

32. which factor most influences guest perceptions about their experience at a lodging operation
A college graduation weekend occurring near a hotel
Depreciation
Flag
Service

33. Which is the most important market for large convention hotels
A family on vacation
New york
Group market
The strength of the brand name and the revenue the name will bring to the hotel

34. What is true about a marketing plan

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35. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
Merchant model
GDS
Licensing

36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Purchases of food
To help keep workers safe
Night auditor
It influences the guests total perception of a hotel visit

37. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
When resolving hotel operating problems
Franchise service director
Function rooms

38. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
BEO
An outside vendor
It is designed to meet the hotel's sales goal
$13.53

39. what type of activity describes the act of placing an ad in the yellow pages?
All housekeeping employees
Marketing activity
3 times the normal usage
Laundry is processed

40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Room rates and the number of operating hotel properties will increase
The buying is based upon predetermined desired inventory levels
Make or buy items
The authority to make key decisions

41. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Your ADR is higher then that of your competitors
It is prepared and cooked at the guests' table
Identifying guests needs and wants
$1.38

42. What is true about transient travelers
Air handlers
Older travelers
They are individual travelers
Effectively answer open-ended questions about hypothetical service situations

43. In the lodging industry - What is the meaning of the term room mix
Contribution margin
The cost is higher than that of dining room service
The ratio of different room types in a hotel
They will have the same quality service expectations

44. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Your ADR is higher then that of your competitors
The number of hotel rooms sold the previous night
28
Water pumps

45. What happens to a hotel's POM costs as a hotel ages
Costs increase
Franchisor
They are not being supervised with a service emphasis
Night auditor

46. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
ADR x Occupancy Rate= RevPar
Package
Room rates and the number of operating hotel properties will increase
Guest preference

47. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
Marketing activity
20%
A reunion held for veterans of the vietnam war

48. What is the term describing stealing of small quantities of something over a period of time
$13.53
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Preventive maintenance
Pilferage

49. Which is an example of a branded breakfast item
$1.38
Franchisors sales and marketing efforts
At the advertised ending time
Kellogg cereal

50. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Do not clean this room now
GDS
Executive chef
$73.00