Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does a foot candle measure






2. How can guest service best be integrated with employee reward systems






3. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






4. To whom does the sous chef in a large hotel report






5. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






7. which factor most influences guest perceptions about their experience at a lodging operation






8. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






9. Who will most often have the greatest detailed knowledge of guest likes and dislikes






10. Which position would be a direct report to a hotels F&B director






11. A brand specific frequent guest program is an example of a...






12. What is the advantage of a CFL






13. What is a REIT






14. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






15. What is true about food served in the traditional french style


16. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






17. Which food service activity happens first






18. What happens in a hotels OPL






19. What is the greatest difference between full service and limited service hotels






20. What happens to a hotel's POM costs as a hotel ages






21. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






22. Which is an example of a consumer-generated content web site?






23. What is another lodging industry term for a specific hotel brand name






24. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






25. Which types of food items have labor 'built in' to their prices






26. In a hotel guest room - Which is a potential source of HIV






27. What is the purpose of an MSDS






28. What is the lodging industry term for a hotel that is not part of a franchise group?






29. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






30. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






31. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






32. What is a per diem






33. What is most likely to happen when many travelers want to visit and stay in an area






34. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






35. Which of the following is essential if employees are to effectively resolve guest problems as they occur






36. What is the term describing stealing of small quantities of something over a period of time






37. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






39. Which group of employees will most often initiate the largest number of work orders






40. What is true about the traditional russian style


41. In a housekeeping department - What is the role of inspector






42. For food service buyers when does the ownership exchange of products the have purchased actually take place






43. When would hotel guest be charged a corkage fee






44. Which of the following is NOT a demographic factor of a guest






45. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






46. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






47. When can a cross-functional team be an effective operatiional tool in a hotel






48. Which state is NOT among the 3 largest car rental location states






49. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






50. Who usually maintains the washers and dryers placed in a hotel's guest laundry