Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






2. What is a lodging industry term for hotels operating under the same brand name






3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






4. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






5. When can a cross-functional team be an effective operatiional tool in a hotel






6. To whom does the sous chef in a large hotel report






7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






8. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






9. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






11. What do the initials PM refer to in a hotel maintenance department






12. Who usually maintains the washers and ryers placed in a hotels guests laundry






13. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






15. Which method would be least effective for determining guests' needs and wants






16. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






17. What is the advantage of a CFL






18. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






19. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






20. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






21. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






22. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






23. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






24. Which group would be classified as 'leisure travelers'






25. Which of the following is a demand generator






26. What is most likely to happen when many travelers want to visit and stay in an area






27. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






28. What is the lodging industry term for a hotel that is not part of a franchise group?






29. Which of the following is essential if employees are to effectively resolve guest problems as they occur






30. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






31. What is another lodging industry term for a specific hotel brand name






32. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






33. What is true about sanitation concerns in a limited service- hotel






34. What is the greatest difference between full service and limited service hotels






35. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






36. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






37. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






39. What is true about the cost of providing room service meals






40. In a hotel guest room - Which is a potential source of HIV






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. What is the difference between advertising and publicity






43. What is true about an accrual accounting system






44. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






45. What is true about a hotel room that is 'on-change'






46. What happens to the unit price of food service items as the number of those items purchased increases






47. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






48. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






49. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






50. What is true about abandoned property