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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When can a cross-functional team be an effective operatiional tool in a hotel
Effectively answer open-ended questions about hypothetical service situations
When resolving hotel operating problems
It is vacant and not yet cleaned
Package
2. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
The pool area
Waiting for guests to approach staff with specific problems
FTC
Franchise service director
3. What is true about sanitation concerns in a limited service- hotel
The specific brands of products served and serving hours
They are important for all workers serving food
The investor seeks a return on investment (ROI)
To qualify prospects
4. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
It is designed to meet the hotel's sales goal
Line level employees
The hotel's executive housekeeper in keeping with the hotel policies and procedures
5. What is true about an investor in a hotel
Licensing
$13.53
The investor seeks a return on investment (ROI)
The hotels general manager
6. Which method would be least effective for determining guests' needs and wants
Attrition
Licensing
Waiting for guests to approach staff with specific problems
The food and beverage services offered by the hotel
7. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
It has been intentionally left behind
AAHOA
Line level employees
8. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Attrition
The authority to make key decisions
Ritz carlton
FTC
9. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Costs increase
$2.25
3 times the normal usage
Value
10. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Illumination levels
Housekeeping
Merchant model
11. Who usually maintains the washers and dryers placed in a hotel's guest laundry
28
It has been intentionally left behind
An outside vendor
Emergency maintenance
12. Which of the following would be considered a user-generated web site
13. Which group of housekeeping employees should receive blood born pathogen training
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Www.tripadvisor.com
All housekeeping employees
20%
14. Which is an example of a consumer-generated content web site?
It has been intentionally left behind
Presale activity
Www.tripadvisor.com
They are individual travelers
15. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
It matches expenses incurred with revenues generated
$1.38
The ratio of different room types in a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
16. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$73.00
Laundry is processed
Needles left by intravenous drug users
17. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Older travelers
Merchant model
28
18. Which brand is generally recognized as the first hotel chain
Franchise
Holiday inn
It is increasingly viewed by guests a a sign of commitment to quality service
Room rates and the number of operating hotel properties will increase
19. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Housekeeping
Attrition
Night auditor
Air handlers
20. What is the approximate number of attendees at the average business meeting
25 or fewer
Value
They operate hotels for owners using the management company's trade name as the hotels brand
Identifying guests needs and wants
21. Which professional recognition is typically granted by a governmental agency
Licensing
Banquet manager
Contribution margin
28
22. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Improved overall managment of the hotel
Flag
It is prepared and cooked at the guests' table
23. In the lodging industry - What is the meaning of the term room mix
Depreciation
Needles left by intravenous drug users
The ratio of different room types in a hotel
Opaque rate model
24. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
They are individual travelers
A college graduation weekend occurring near a hotel
POM
French
25. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
25 or fewer
Waste disposal costs
Improved overall managment of the hotel
$1.38
26. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
When guests bring in their own bottles of alcohol for consumption at a hotel function
Sorting/washing/drying
At the advertised ending time
27. What is the purpose of an MSDS
POM
3 times the normal usage
It has been intentionally left behind
To help keep workers safe
28. from what language does the kitchen term 'mise en place' originate
$2.25
French
Illumination levels
It influences the guests total perception of a hotel visit
29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
250
A fixed amount paid for a guests daily travel expense
It is a reception that includes the services of complimentary food and/or beverages
30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
25 or fewer
$3.20
BEO
Flag
31. What is true about second-tier management companies
32. In regard to quality service - a gal of zero defects can
50000
An outside vendor
The ensure guest room cleanliness
Be an effective way to measure progress toward established service standards
33. Who has the greatest influence on the overall quality of service provided within a hotel
It is vacant and not yet cleaned
Line level employees
Do not clean this room now
The hotels general manager
34. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
A college graduation weekend occurring near a hotel
Group market
POM
35. What is the type of dining in which each available menu item is sold for an individual price
Identifying guests needs and wants
Eggs and breakfast meat items
The food and beverage services offered by the hotel
A la carte
36. What is most likely to happen when many travelers want to visit and stay in an area
A web site that allows a hotel's guests to post reviews of their previous stays
Emergency maintenance
Room rates and the number of operating hotel properties will increase
Ritz carlton
37. Which is true about a hotels commitment to green practices
Routine maintenance
It has been intentionally left behind
Comp set
It is increasingly viewed by guests a a sign of commitment to quality service
38. Which of the following is NOT a demographic factor of a guest
Personality type
AAHOA
They will have the same quality service expectations
Waste disposal costs
39. Which of the following is most essential to providing good service
50%
Identifying guests needs and wants
$3.20
Upon receiving
40. What is true about transient travelers
They are individual travelers
Holiday inn
It is vacant and not yet cleaned
Reduced operational costs
41. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Include bath towels - hand towels - and washclothes
28
Presale activity
Make or buy items
42. Which group of employees will most often initiate the largest number of work orders
Service
Housekeeping
Contribution margin
When resolving hotel operating problems
43. For Which item below would a 'replace as needed' program be best
It influences the guests total perception of a hotel visit
Water pumps
Opaque rate model
Sorting/washing/drying
44. To whom does the sous chef in a large hotel report
FTC
At the advertised ending time
Executive chef
Franchisors sales and marketing efforts
45. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Illumination levels
It has been intentionally left behind
Comp set
Improved overall managment of the hotel
46. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The person in charge of the hotel's maintenances department
The ensure guest room cleanliness
Improved overall managment of the hotel
Function rooms
47. Approximately how many hotels are in operation in the US
Kellogg cereal
50000
$73.00
It is prepared and cooked at the guests' table
48. What is the greatest difference between full service and limited service hotels
Opaque rate model
The food and beverage services offered by the hotel
Preventive maintenance
Sorting/washing/drying
49. What is true about a marketing plan
50. Which state is NOT among the 3 largest car rental location states
Franchisors sales and marketing efforts
Costs increase
Guest preference
New york