Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following represents the correct order of procedures used in cleaning linens and terry products






2. What is the purpose of an MSDS






3. Which factor has the most impact on the number of guests who will be served in a limited service hotel






4. In a housekeeping department - What is the role of inspector






5. Which housekeeping- related term is not used by professional hoteliers






6. Which is an example of a branded breakfast item






7. What is true about an investor in a hotel






8. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






9. What is the type of dining in which each available menu item is sold for an individual price






10. Which is an example of a consumer-generated content web site?






11. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






12. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






13. In Which type of booking model are room rates readily viewed on-line by potential guests?






14. In regard to quality service - a gal of zero defects can






15. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






16. When would hotel guest be charged a corkage fee






17. What should happen to service procedures after they have been implemented in a hotel






18. which factor most influences guest perceptions about their experience at a lodging operation






19. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






20. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






21. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






22. What is true about transient travelers






23. What happens to a hotel's POM costs as a hotel ages






24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






25. Which of the following is the formula hoteliers use to calculate RevPar






26. What happens to the unit price of food service items as the number of those items purchased increases






27. What is true about the traditional russian style

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28. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






29. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






31. What is the advantage of a CFL






32. What is a per diem






33. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






34. Which group of employees will most often initiate the largest number of work orders






35. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






36. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






37. What is true about second-tier management companies

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38. Which state is NOT among the 3 largest car rental location states






39. Which group of housekeeping employees should receive blood born pathogen training






40. What is the approximate number of attendees at the average business meeting






41. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






42. What is a REIT






43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






44. What is the industry term for an organization that provides travel booking services on the internet






45. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






46. What is a normal par level in hotel laundry






47. What is the difference between advertising and publicity






48. Which of the following is a demand generator






49. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






50. Which of the following is NOT a demographic factor of a guest