Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What happens to a hotel's POM costs as a hotel ages
Costs increase
Executive chef
The authority to make key decisions
It has been intentionally left behind


2. What does STAR report evaluate
Www.tripadvisor.com
Reduced operational costs
When guests bring in their own bottles of alcohol for consumption at a hotel function
A hotels sales and marketing teams results in relation to those of other hotels


3. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
French
The ratio of different room types in a hotel
Group market


4. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
They generally manage hotels for a fee
The buying is based upon predetermined desired inventory levels
Incandescent bulb


5. What is a per diem
A hotels sales and marketing teams results in relation to those of other hotels
Executive chef
Holiday inn
A fixed amount paid for a guests daily travel expense


6. In a housekeeping department - What is the role of inspector
Group market
The ensure guest room cleanliness
3 times the normal usage
An outside vendor


7. Which is an example of a branded breakfast item
A college graduation weekend occurring near a hotel
Management contract
Kellogg cereal
Executive chef


8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Include bath towels - hand towels - and washclothes
The specific brands of products served and serving hours
Waiting for guests to approach staff with specific problems
Routine maintenance


9. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
The hotels general manager
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Reduced operational costs
FOC


10. What is true about food served in the traditional french style

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11. A brand specific frequent guest program is an example of a...
Older travelers
Franchisors sales and marketing efforts
Include bath towels - hand towels - and washclothes
Contribution margin


12. What does a foot candle measure
Comp set
All housekeeping employees
Illumination levels
Function rooms


13. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Routine maintenance
They should be update as guest preferences change over time
Management contract
Their price per unit declines


14. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The ensure guest room cleanliness
Laundry is processed
Presale activity
Purchases of food


15. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
It matches expenses incurred with revenues generated
Flag
New york


16. Which is the most important market for large convention hotels
ADR x Occupancy Rate= RevPar
POM
A la carte
Group market


17. What best describes a hotels chief engineer

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18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
$2.25
Flag
50%
French


19. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Include bath towels - hand towels - and washclothes
A reunion held for veterans of the vietnam war
Attrition
Franchisor


20. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Waiting for guests to approach staff with specific problems
When resolving hotel operating problems
Value
Sorting/washing/drying


21. What is a lodging industry term for hotels operating under the same brand name
Franchise service director
Merchant model
Improved overall managment of the hotel
Chain


22. In regard to quality service - a gal of zero defects can
Empowerment
Be an effective way to measure progress toward established service standards
Ritz carlton
The buying is based upon predetermined desired inventory levels


23. Which factor has the most impact on the number of guests who will be served in a limited service hotel
An outside vendor
The number of hotel rooms sold the previous night
Include bath towels - hand towels - and washclothes
The pool area


24. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Do not clean this room now
To help keep workers safe
Presale activity


25. What is true about first tier management companies

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26. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
It matches expenses incurred with revenues generated
The cost is higher than that of dining room service
Function rooms
They are not being supervised with a service emphasis


27. What is another lodging term for work-order
They operate hotels for owners but do not use the management company's name as part of the hotels name
Maintenance request
They are important for all workers serving food
It is increasingly viewed by guests a a sign of commitment to quality service


28. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
Maintenance request
Upon receiving
FOC


29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Maid
Waste disposal costs
Costs increase


30. Which housekeeping- related term is not used by professional hoteliers
25 or fewer
Independent
Laundry is processed
Maid


31. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Water pumps
Guest preference
28


32. Which of the following would be considered a user-generated web site

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33. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
POM
25 or fewer
They operate hotels for owners but do not use the management company's name as part of the hotels name


34. What is the lodging industry term for a hotel that is not part of a franchise group?
A fixed amount paid for a guests daily travel expense
Reduced operational costs
Independent
It has been intentionally left behind


35. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
Franchisor
FTC
Be an effective way to measure progress toward established service standards


36. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
To help keep workers safe
By associating performance in providing guest service with employee compensation
Package
Needles left by intravenous drug users


37. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
BEO
Opaque rate model
Line level employees
When guests bring in their own bottles of alcohol for consumption at a hotel function


38. How can guest service best be integrated with employee reward systems
Be an effective way to measure progress toward established service standards
By associating performance in providing guest service with employee compensation
Opaque rate model
All housekeeping employees


39. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Upon receiving
Independent
Banquet manager
The authority to make key decisions


40. What do the initials PM refer to in a hotel maintenance department
Make or buy items
Package
Preventive maintenance
Confirm item quantity and quality


41. Which group of housekeeping employees should receive blood born pathogen training
Management contract
Air handlers
The hotel's executive housekeeper in keeping with the hotel policies and procedures
All housekeeping employees


42. What is true about a marketing plan

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43. Which brand is generally recognized as the first hotel chain
Water pumps
They are individual travelers
The pool area
Holiday inn


44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Franchise
Personality type
Comp set


45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It is a reception that includes the services of complimentary food and/or beverages
Daily
The food and beverage services offered by the hotel
The american hotel and lodging association


46. from what language does the kitchen term 'mise en place' originate
The person in charge of the hotel's maintenances department
A hotels sales and marketing teams results in relation to those of other hotels
$1.38
French


47. What is the advantage of a CFL
Personality type
Group market
Reduced operational costs
It is vacant and not yet cleaned


48. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The strength of the brand name and the revenue the name will bring to the hotel
Daily
Deep cleaning
An outside vendor


49. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Room rates and the number of operating hotel properties will increase
Housekeeping
Profits are higher with banquet sales
Older travelers


50. A CVB is typically funded by what
GDS
The hotels general manager
A hotels occupancy tax
Profits are higher with banquet sales