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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which method would be least effective for determining guests' needs and wants
Franchise
Waiting for guests to approach staff with specific problems
Presale activity
Waste disposal costs
2. In a hotel guest room - Which is a potential source of HIV
At the advertised ending time
Needles left by intravenous drug users
Function rooms
The cost is higher than that of dining room service
3. What is true about abandoned property
It has been intentionally left behind
Guest preference
Function rooms
Attrition
4. What is the most important reason for properly maintaining trash removal areas
ADR x Occupancy Rate= RevPar
Management contract
The elimination of insects - rodents and scavenging animals
Comp set
5. What is another lodging industry term for a specific hotel brand name
Older travelers
By associating performance in providing guest service with employee compensation
Flag
Personality type
6. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
250
Their price per unit declines
Eggs and breakfast meat items
Attrition
7. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Laundry is processed
They are not being supervised with a service emphasis
Opaque rate model
$1.38
8. What is true about hotel management companies
They generally manage hotels for a fee
The hotels general manager
AAHOA
The cost is higher than that of dining room service
9. What is the approximate number of attendees at the average business meeting
Needles left by intravenous drug users
It is increasingly viewed by guests a a sign of commitment to quality service
Management contract
25 or fewer
10. What happens to the unit price of food service items as the number of those items purchased increases
It is designed to meet the hotel's sales goal
It has been intentionally left behind
The strength of the brand name and the revenue the name will bring to the hotel
Their price per unit declines
11. What is a lodging industry term for hotels operating under the same brand name
Needles left by intravenous drug users
Franchisor
Chain
Franchise
12. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
When guests bring in their own bottles of alcohol for consumption at a hotel function
$1.38
Night auditor
13. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
They are important for all workers serving food
Www.tripadvisor.com
Air handlers
14. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Effectively answer open-ended questions about hypothetical service situations
28
To qualify prospects
15. Which area would be considered public space in a hotel
Waste disposal costs
To help keep workers safe
It has been intentionally left behind
The pool area
16. Which professional recognition is typically granted by a governmental agency
Licensing
The elimination of insects - rodents and scavenging animals
Merchant model
The american hotel and lodging association
17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Pilferage
AAHOA
Daily
18. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
The person in charge of the hotel's maintenances department
A family on vacation
Empowerment
Function rooms
19. What is true about second-tier management companies
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20. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
250
It is designed to meet the hotel's sales goal
28
Routine maintenance
21. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
The investor seeks a return on investment (ROI)
Independent
They will have the same quality service expectations
The person in charge of the hotel's maintenances department
22. What does STAR report evaluate
Illumination levels
A hotels sales and marketing teams results in relation to those of other hotels
Routine maintenance
Franchisor
23. What is true about sanitation concerns in a limited service- hotel
$3.20
Franchise service director
They are important for all workers serving food
They are not being supervised with a service emphasis
24. What should happen to service procedures after they have been implemented in a hotel
Incandescent bulb
Reduced operational costs
A fixed amount paid for a guests daily travel expense
They should be update as guest preferences change over time
25. What is true about mislaid property
An outside vendor
It has been intentionally left behind
Purchases of food
It is designed to meet the hotel's sales goal
26. Which housekeeping- related term is not used by professional hoteliers
A fixed amount paid for a guests daily travel expense
An outside vendor
Maid
Maintenance request
27. A brand specific frequent guest program is an example of a...
It has been intentionally left behind
Banquet manager
Franchisors sales and marketing efforts
Pilferage
28. What does Amtrak operate
Comp set
Trains
$13.53
Maid
29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
The hotel's executive housekeeper in keeping with the hotel policies and procedures
$2.25
Executive chef
The cost is higher than that of dining room service
30. Which is an example of a branded breakfast item
GDS
3 times the normal usage
Kellogg cereal
The ensure guest room cleanliness
31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Group market
Franchise service director
All housekeeping employees
The elimination of insects - rodents and scavenging animals
32. Which group would be classified as 'leisure travelers'
A family on vacation
Water pumps
50000
Group market
33. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Package
They are important for all workers serving food
Identifying guests needs and wants
Night auditor
34. What is true about an accrual accounting system
New york
The elimination of insects - rodents and scavenging animals
It matches expenses incurred with revenues generated
The investor seeks a return on investment (ROI)
35. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Air handlers
Value
Room rates and the number of operating hotel properties will increase
Depreciation
36. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Attrition
FOC
Sorting/washing/drying
When guests bring in their own bottles of alcohol for consumption at a hotel function
37. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Maid
The authority to make key decisions
The cost is higher than that of dining room service
Contribution margin
38. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Confirm item quantity and quality
OTA
Deep cleaning
39. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
250
When guests bring in their own bottles of alcohol for consumption at a hotel function
An outside vendor
$2.20
40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It is a reception that includes the services of complimentary food and/or beverages
Deep cleaning
The specific brands of products served and serving hours
28
41. Who has the greatest influence on the overall quality of service provided within a hotel
Franchise service director
The authority to make key decisions
The hotels general manager
They are individual travelers
42. Which state is NOT among the 3 largest car rental location states
Www.tripadvisor.com
Illumination levels
New york
Housekeeping
43. What is the advantage of a CFL
Personality type
Presale activity
Maid
Reduced operational costs
44. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Personality type
AAHOA
A hotels occupancy tax
GDS
45. In a housekeeping department - What is the role of inspector
Maid
Merchant model
Ritz carlton
The ensure guest room cleanliness
46. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Banquet manager
An outside vendor
The hotels general manager
The strength of the brand name and the revenue the name will bring to the hotel
47. Managers can seek out service-minded staff by hiring those job applicants who
Franchisors sales and marketing efforts
Effectively answer open-ended questions about hypothetical service situations
Chain
It is vacant and not yet cleaned
48. which factor most influences guest perceptions about their experience at a lodging operation
Depreciation
The elimination of insects - rodents and scavenging animals
Service
The hotel's executive housekeeper in keeping with the hotel policies and procedures
49. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Holiday inn
Needles left by intravenous drug users
Emergency maintenance
The american hotel and lodging association
50. What does a foot candle measure
The authority to make key decisions
Trains
New york
Illumination levels