Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which state is NOT among the 3 largest car rental location states






2. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






3. which factor most influences guest perceptions about their experience at a lodging operation






4. Which types of food items have labor 'built in' to their prices






5. What is true about second-tier management companies

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6. Which of the following is most essential to providing good service






7. What happens to the unit price of food service items as the number of those items purchased increases






8. What is the one reason a hotel owner might consider hiring a hotel management company






9. What is true about a hotel room that is 'on-change'






10. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






11. Which group of employees will most often initiate the largest number of work orders






12. What is the term used to identify those who purchase the rights to a hotels brand naem






13. What is a per diem






14. In Which type of booking model are room rates readily viewed on-line by potential guests?






15. Which is an example of a consumer-generated content web site?






16. Which of the following is NOT a demographic factor of a guest






17. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






19. Which brand is generally recognized as the first hotel chain






20. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






21. What is the approximate number of attendees at the average business meeting






22. What is true about first tier management companies

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23. Which factor has the most impact on the number of guests who will be served in a limited service hotel






24. Which of the following best describes 'managers reception' in a limited service hotel






25. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






26. What is most likely to happen when many travelers want to visit and stay in an area






27. What does a foot candle measure






28. What is true about hotel management companies






29. Which is true about a hotels commitment to green practices






30. What is the greatest difference between full service and limited service hotels






31. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






32. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






33. What is true about abandoned property






34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






35. For Which item below would a 'replace as needed' program be best






36. 'Terry' refers to guest room amenities that






37. Who will most often have the greatest detailed knowledge of guest likes and dislikes






38. Which is the most important market for large convention hotels






39. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






40. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






41. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






42. from what language does the kitchen term 'mise en place' originate






43. Approximately how many hotels are in operation in the US






44. What is the difference between advertising and publicity






45. What is the type of dining in which each available menu item is sold for an individual price






46. What do the initials PM refer to in a hotel maintenance department






47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






48. A CVB is typically funded by what






49. What is another lodging term for work-order






50. What is a REIT