Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Www.tripadvisor.com
Flag
Improved overall managment of the hotel

2. Which group is more likely to use the services of a travel agent
A college graduation weekend occurring near a hotel
Franchise
Older travelers
Line level employees

3. Approximately how many hotels are in operation in the US
It is prepared and cooked at the guests' table
Licensing
50000
The host pays for the beverages cosumed by guests

4. What is true about mislaid property
ADR x Occupancy Rate= RevPar
It has been intentionally left behind
Service
Holiday inn

5. Who usually maintains the washers and ryers placed in a hotels guests laundry
Contribution margin
An outside vendor
Deep cleaning
Management contract

6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Franchisors sales and marketing efforts
It is prepared and cooked at the guests' table
A reunion held for veterans of the vietnam war
A web site that allows a hotel's guests to post reviews of their previous stays

7. When can a cross-functional team be an effective operatiional tool in a hotel
Laundry is processed
50000
When resolving hotel operating problems
An outside vendor

8. The best menus are those developed based upon
They generally manage hotels for a fee
Guest preference
Franchisors sales and marketing efforts
50%

9. In a hotel guest room - Which is a potential source of HIV
Group market
Needles left by intravenous drug users
Profits are higher with banquet sales
20%

10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
3 times the normal usage
They are individual travelers
The strength of the brand name and the revenue the name will bring to the hotel
FTC

11. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
ADR x Occupancy Rate= RevPar
They operate hotels for owners using the management company's trade name as the hotels brand
Daily

12. Which of the following is NOT a demographic factor of a guest
Personality type
Include bath towels - hand towels - and washclothes
Costs increase
They are important for all workers serving food

13. Which position would be a direct report to a hotels F&B director
$73.00
Banquet manager
All housekeeping employees
Franchise

14. What is the most important reason for properly maintaining trash removal areas
50000
The elimination of insects - rodents and scavenging animals
Group market
It is designed to meet the hotel's sales goal

15. What is the term used to identify those who sell the rights to use a hotels brand name
It influences the guests total perception of a hotel visit
Ritz carlton
Franchisor
Improved overall managment of the hotel

16. What is most likely to happen when many travelers want to visit and stay in an area
It has been intentionally left behind
Room rates and the number of operating hotel properties will increase
Attrition
A stock issuing company that can own and operate its own hotels

17. What is the term describing stealing of small quantities of something over a period of time
A reunion held for veterans of the vietnam war
Line level employees
Pilferage
Maintenance request

18. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
An outside vendor
FTC
The authority to make key decisions

19. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

20. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
25 or fewer
Air handlers
By associating performance in providing guest service with employee compensation
Include bath towels - hand towels - and washclothes

21. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

22. What is the difference between advertising and publicity
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Publicity is free
Chain
Presale activity

23. In the lodging industry - What is the meaning of the term room mix
Franchise
They operate hotels for owners but do not use the management company's name as part of the hotels name
The ratio of different room types in a hotel
Your ADR is higher then that of your competitors

24. what type of activity describes a site tour
Presale activity
Depreciation
It is designed to meet the hotel's sales goal
Water pumps

25. Managers can seek out service-minded staff by hiring those job applicants who
Contribution margin
FTC
Service
Effectively answer open-ended questions about hypothetical service situations

26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Comp set
$2.25
The buying is based upon predetermined desired inventory levels
Waiting for guests to approach staff with specific problems

27. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Franchisor
Eggs and breakfast meat items
At the advertised ending time
Franchise service director

28. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
FTC
To qualify prospects
Older travelers

29. In a housekeeping department - What is the role of inspector
POM
The ensure guest room cleanliness
Daily
AAHOA

30. 'Terry' refers to guest room amenities that
FTC
Housekeeping
Include bath towels - hand towels - and washclothes
Service

31. A brand specific frequent guest program is an example of a...
Management contract
It is increasingly viewed by guests a a sign of commitment to quality service
Franchisors sales and marketing efforts
Attrition

32. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Effectively answer open-ended questions about hypothetical service situations
Your ADR is higher then that of your competitors
2-4% gross revenue
Group market

33. What is the approximate number of attendees at the average business meeting
Sorting/washing/drying
Daily
Pilferage
25 or fewer

34. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Pilferage
All housekeeping employees
Waiting for guests to approach staff with specific problems
Contribution margin

35. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Maid
Value
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Be an effective way to measure progress toward established service standards

36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Improved overall managment of the hotel
2-4% gross revenue
The ratio of different room types in a hotel
Your ADR is higher then that of your competitors

37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
A la carte
Air handlers
28
Comp set

38. Which state is NOT among the 3 largest car rental location states
It matches expenses incurred with revenues generated
Preventive maintenance
New york
At the advertised ending time

39. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Value
Emergency maintenance
3 times the normal usage
FOC

40. What is the purpose of an MSDS
They generally manage hotels for a fee
Make or buy items
Include bath towels - hand towels - and washclothes
To help keep workers safe

41. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Kellogg cereal
Function rooms
Profits are higher with banquet sales
Maintenance request

42. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Incandescent bulb
Waste disposal costs
The specific brands of products served and serving hours
It has been intentionally left behind

43. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Effectively answer open-ended questions about hypothetical service situations
It is designed to meet the hotel's sales goal
Housekeeping
Attrition

44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Kellogg cereal
The hotels general manager
Sorting/washing/drying

45. What is the lodging industry term for a hotel that is not part of a franchise group?
It is a reception that includes the services of complimentary food and/or beverages
25 or fewer
Attrition
Independent

46. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Deep cleaning
Sorting/washing/drying
Make or buy items
Profits are higher with banquet sales

47. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Merchant model
$13.53
GDS
It is vacant and not yet cleaned

48. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
$13.53
Purchases of food
They operate hotels for owners but do not use the management company's name as part of the hotels name
To help keep workers safe

49. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
The ensure guest room cleanliness
Maid
A hotels sales and marketing teams results in relation to those of other hotels

50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Purchases of food
$2.20
The food and beverage services offered by the hotel
The american hotel and lodging association