SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. which factor most influences guest perceptions about their experience at a lodging operation
Be an effective way to measure progress toward established service standards
$3.20
Franchise
Service
2. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
The person in charge of the hotel's maintenances department
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The pool area
Franchise service director
3. Which is an example of a branded breakfast item
Value
The authority to make key decisions
Eggs and breakfast meat items
Kellogg cereal
4. Which group is more likely to use the services of a travel agent
$13.53
Older travelers
A college graduation weekend occurring near a hotel
2-4% gross revenue
5. Which of the following is the formula hoteliers use to calculate RevPar
Depreciation
The number of hotel rooms sold the previous night
Their price per unit declines
ADR x Occupancy Rate= RevPar
6. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
50%
Publicity is free
Franchisors sales and marketing efforts
Emergency maintenance
7. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Do not clean this room now
Daily
They will have the same quality service expectations
A hotels sales and marketing teams results in relation to those of other hotels
8. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Waste disposal costs
Profits are higher with banquet sales
A family on vacation
It has been intentionally left behind
9. Who usually maintains the washers and ryers placed in a hotels guests laundry
50000
Include bath towels - hand towels - and washclothes
An outside vendor
250
10. from what language does the kitchen term 'mise en place' originate
Their price per unit declines
Water pumps
French
50000
11. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
28
Reduced operational costs
A web site that allows a hotel's guests to post reviews of their previous stays
12. What is true about the cost of providing room service meals
Maid
The cost is higher than that of dining room service
They will have the same quality service expectations
Waste disposal costs
13. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Effectively answer open-ended questions about hypothetical service situations
Ritz carlton
Function rooms
Presale activity
14. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Pilferage
250
It has been intentionally left behind
Line level employees
15. What is a REIT
A stock issuing company that can own and operate its own hotels
Executive chef
They are not being supervised with a service emphasis
The american hotel and lodging association
16. Which position would be a direct report to a hotels F&B director
The ratio of different room types in a hotel
Preventive maintenance
Include bath towels - hand towels - and washclothes
Banquet manager
17. To whom does the sous chef in a large hotel report
Executive chef
Emergency maintenance
The food and beverage services offered by the hotel
2-4% gross revenue
18. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Housekeeping
An outside vendor
Management contract
Needles left by intravenous drug users
19. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Chain
An outside vendor
20. Which area would be considered public space in a hotel
To qualify prospects
Confirm item quantity and quality
50000
The pool area
21. When can a cross-functional team be an effective operatiional tool in a hotel
Night auditor
Pilferage
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
When resolving hotel operating problems
22. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
A la carte
To qualify prospects
Deep cleaning
Night auditor
23. What is a per diem
A fixed amount paid for a guests daily travel expense
Reduced operational costs
Franchise
Older travelers
24. What is true about the traditional russian style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
25. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Night auditor
Flag
Preventive maintenance
They operate hotels for owners but do not use the management company's name as part of the hotels name
26. What is the purpose of cold calling
Attrition
Opaque rate model
Waiting for guests to approach staff with specific problems
To qualify prospects
27. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
Emergency maintenance
Improved overall managment of the hotel
Night auditor
28. Which types of food items have labor 'built in' to their prices
GDS
Make or buy items
FTC
It is vacant and not yet cleaned
29. In the lodging industry - What is the meaning of the term room mix
Effectively answer open-ended questions about hypothetical service situations
The ratio of different room types in a hotel
Package
They should be update as guest preferences change over time
30. Which brand is generally recognized as the first hotel chain
Needles left by intravenous drug users
Value
Waiting for guests to approach staff with specific problems
Holiday inn
31. Which group of housekeeping employees should receive blood born pathogen training
Comp set
To qualify prospects
All housekeeping employees
50000
32. In regard to quality service - a gal of zero defects can
An outside vendor
It is prepared and cooked at the guests' table
Be an effective way to measure progress toward established service standards
It has been intentionally left behind
33. What is true about first tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Water pumps
Banquet manager
A reunion held for veterans of the vietnam war
Older travelers
35. What should happen to service procedures after they have been implemented in a hotel
$1.38
To help keep workers safe
The hotels general manager
They should be update as guest preferences change over time
36. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
They will have the same quality service expectations
Maintenance request
ADR x Occupancy Rate= RevPar
Package
37. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It is vacant and not yet cleaned
Publicity is free
Laundry is processed
28
38. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Make or buy items
Reduced operational costs
The specific brands of products served and serving hours
39. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Room rates and the number of operating hotel properties will increase
It has been intentionally left behind
250
$1.38
40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Package
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The elimination of insects - rodents and scavenging animals
50%
41. Approximately how many hotels are in operation in the US
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
ADR x Occupancy Rate= RevPar
50000
It has been intentionally left behind
42. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
AAHOA
The specific brands of products served and serving hours
Deep cleaning
43. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Marketing activity
They operate hotels for owners using the management company's trade name as the hotels brand
Waste disposal costs
44. For Which item below would a 'replace as needed' program be best
Water pumps
They operate hotels for owners but do not use the management company's name as part of the hotels name
The buying is based upon predetermined desired inventory levels
Franchise
45. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
A hotels sales and marketing teams results in relation to those of other hotels
Effectively answer open-ended questions about hypothetical service situations
Daily
Empowerment
46. Who has the greatest influence on the overall quality of service provided within a hotel
They are important for all workers serving food
The hotels general manager
Water pumps
$13.53
47. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Waste disposal costs
Value
Preventive maintenance
At the advertised ending time
48. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Preventive maintenance
Purchases of food
Night auditor
They are not being supervised with a service emphasis
49. In a hotel guest room - Which is a potential source of HIV
ADR x Occupancy Rate= RevPar
Needles left by intravenous drug users
New york
Do not clean this room now
50. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
A stock issuing company that can own and operate its own hotels
2-4% gross revenue
The cost is higher than that of dining room service
Franchise service director