Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which group would be classified as 'leisure travelers'
Value
A family on vacation
Pilferage
$2.20

2. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Room rates and the number of operating hotel properties will increase
The american hotel and lodging association
Maid

3. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Costs increase
Presale activity
Attrition
It is increasingly viewed by guests a a sign of commitment to quality service

4. What is a per diem
A fixed amount paid for a guests daily travel expense
Purchases of food
Confirm item quantity and quality
Value

5. Which of the following is the formula hoteliers use to calculate RevPar
The person in charge of the hotel's maintenances department
ADR x Occupancy Rate= RevPar
It is prepared and cooked at the guests' table
Older travelers

6. For food service buyers when does the ownership exchange of products the have purchased actually take place
Illumination levels
Eggs and breakfast meat items
Upon receiving
A stock issuing company that can own and operate its own hotels

7. In Which type of booking model are room rates readily viewed on-line by potential guests?
They should be update as guest preferences change over time
The person in charge of the hotel's maintenances department
It is prepared and cooked at the guests' table
Merchant model

8. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Function rooms
250
Costs increase
Opaque rate model

9. What is the advantage of a CFL
Maintenance request
By associating performance in providing guest service with employee compensation
Reduced operational costs
Comp set

10. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Water pumps
Air handlers
Franchise service director

11. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Pilferage
$2.25
A hotels sales and marketing teams results in relation to those of other hotels

12. Who has the greatest influence on the overall quality of service provided within a hotel
Banquet manager
The hotels general manager
An outside vendor
Ritz carlton

13. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Illumination levels
A la carte
The elimination of insects - rodents and scavenging animals
Opaque rate model

14. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Improved overall managment of the hotel
Depreciation
Laundry is processed
The authority to make key decisions

15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
50000
AAHOA
They are not being supervised with a service emphasis
It is vacant and not yet cleaned

16. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
An outside vendor
FTC
AAHOA
The ratio of different room types in a hotel

17. What is true about abandoned property
It has been intentionally left behind
They generally manage hotels for a fee
Make or buy items
The hotels general manager

18. What happens in a hotels OPL
Laundry is processed
250
Contribution margin
It matches expenses incurred with revenues generated

19. What is true about an investor in a hotel
The american hotel and lodging association
The pool area
Waiting for guests to approach staff with specific problems
The investor seeks a return on investment (ROI)

20. What do the initials PM refer to in a hotel maintenance department
The cost is higher than that of dining room service
Preventive maintenance
Their price per unit declines
A hotels sales and marketing teams results in relation to those of other hotels

21. Which group is more likely to use the services of a travel agent
Older travelers
They generally manage hotels for a fee
AAHOA
3 times the normal usage

22. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Night auditor
Franchise service director
Your ADR is higher then that of your competitors
They are important for all workers serving food

23. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Their price per unit declines
Eggs and breakfast meat items
FOC
The specific brands of products served and serving hours

24. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Line level employees
The person in charge of the hotel's maintenances department
Chain

25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
It is increasingly viewed by guests a a sign of commitment to quality service
When guests bring in their own bottles of alcohol for consumption at a hotel function
Function rooms
$73.00

26. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
FOC
They are individual travelers
Publicity is free

27. Which types of food items have labor 'built in' to their prices
Waiting for guests to approach staff with specific problems
The hotels general manager
$3.20
Make or buy items

28. In regard to quality service - a gal of zero defects can
Routine maintenance
Be an effective way to measure progress toward established service standards
Maid
Reduced operational costs

29. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
A stock issuing company that can own and operate its own hotels
Ritz carlton
When resolving hotel operating problems
The number of hotel rooms sold the previous night

30. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
The investor seeks a return on investment (ROI)
Laundry is processed
Contribution margin

31. What is true about transient travelers
Licensing
They are individual travelers
Package
They generally manage hotels for a fee

32. What should happen to service procedures after they have been implemented in a hotel
Banquet manager
They should be update as guest preferences change over time
Room rates and the number of operating hotel properties will increase
50%

33. When would hotel guest be charged a corkage fee
Holiday inn
A hotels sales and marketing teams results in relation to those of other hotels
Flag
When guests bring in their own bottles of alcohol for consumption at a hotel function

34. Which is the most important market for large convention hotels
Group market
Include bath towels - hand towels - and washclothes
ADR x Occupancy Rate= RevPar
Laundry is processed

35. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Holiday inn
Preventive maintenance
French
250

36. What is the term used to identify those who purchase the rights to a hotels brand naem
25 or fewer
Franchise
Maintenance request
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

37. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Upon receiving
Daily
Service

38. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Trains
Merchant model
Service

39. from what language does the kitchen term 'mise en place' originate
French
It has been intentionally left behind
Guest preference
Identifying guests needs and wants

40. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Www.tripadvisor.com
When resolving hotel operating problems
It is designed to meet the hotel's sales goal
Daily

41. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
The ensure guest room cleanliness
Purchases of food
Profits are higher with banquet sales

42. What is a lodging industry term for hotels operating under the same brand name
Empowerment
Presale activity
A hotels occupancy tax
Chain

43. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Attrition
Franchisors sales and marketing efforts
It has been intentionally left behind
Management contract

44. Which of the following is most essential to providing good service
Incandescent bulb
Older travelers
The cost is higher than that of dining room service
Identifying guests needs and wants

45. In a hotel guest room - Which is a potential source of HIV
Routine maintenance
All housekeeping employees
Do not clean this room now
Needles left by intravenous drug users

46. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
FOC
25 or fewer
Guest preference

47. Which of the following best describes a 'moment of truth'
They operate hotels for owners but do not use the management company's name as part of the hotels name
It influences the guests total perception of a hotel visit
Service
Be an effective way to measure progress toward established service standards

48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
The person in charge of the hotel's maintenances department
Marketing activity
Franchisor

49. What is true about hotel management companies
French
They generally manage hotels for a fee
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Waste disposal costs

50. What is the greatest difference between full service and limited service hotels
Costs increase
A reunion held for veterans of the vietnam war
The food and beverage services offered by the hotel
A fixed amount paid for a guests daily travel expense