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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To whom does the sous chef in a large hotel report
Management contract
3 times the normal usage
Executive chef
All housekeeping employees
2. Which group is more likely to use the services of a travel agent
Older travelers
Costs increase
The food and beverage services offered by the hotel
The ensure guest room cleanliness
3. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
50%
It is increasingly viewed by guests a a sign of commitment to quality service
Incandescent bulb
4. Which is true about a hotels commitment to green practices
Maintenance request
Profits are higher with banquet sales
It is increasingly viewed by guests a a sign of commitment to quality service
A hotels occupancy tax
5. What is true about second-tier management companies
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6. What is the type of dining in which each available menu item is sold for an individual price
It influences the guests total perception of a hotel visit
Value
The number of hotel rooms sold the previous night
A la carte
7. What should happen to service procedures after they have been implemented in a hotel
Eggs and breakfast meat items
French
Emergency maintenance
They should be update as guest preferences change over time
8. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Merchant model
Management contract
Marketing activity
Opaque rate model
9. What is true about mislaid property
Needles left by intravenous drug users
20%
It has been intentionally left behind
Water pumps
10. Which of the following is the formula hoteliers use to calculate RevPar
The ratio of different room types in a hotel
It is designed to meet the hotel's sales goal
The authority to make key decisions
ADR x Occupancy Rate= RevPar
11. What is true about a marketing plan
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12. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
By associating performance in providing guest service with employee compensation
The strength of the brand name and the revenue the name will bring to the hotel
Ritz carlton
13. What happens to a hotel's POM costs as a hotel ages
Night auditor
Upon receiving
Costs increase
Incandescent bulb
14. What do the initials PM refer to in a hotel maintenance department
Merchant model
Preventive maintenance
Independent
Www.tripadvisor.com
15. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Chain
Costs increase
Room rates and the number of operating hotel properties will increase
16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
50000
Empowerment
The ensure guest room cleanliness
Trains
17. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Profits are higher with banquet sales
Licensing
FTC
50%
18. For Which item below would a 'replace as needed' program be best
Waiting for guests to approach staff with specific problems
Flag
Water pumps
$73.00
19. In regard to quality service - a gal of zero defects can
Profits are higher with banquet sales
Effectively answer open-ended questions about hypothetical service situations
20%
Be an effective way to measure progress toward established service standards
20. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Contribution margin
50000
The host pays for the beverages cosumed by guests
21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
$13.53
Water pumps
The strength of the brand name and the revenue the name will bring to the hotel
Independent
22. Who is responsible for making the distinction between mislaid - lost and abandoned property
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23. from what language does the kitchen term 'mise en place' originate
French
Illumination levels
Reduced operational costs
50%
24. Which position would be a direct report to a hotels F&B director
$73.00
Banquet manager
Housekeeping
Preventive maintenance
25. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The authority to make key decisions
Line level employees
Deep cleaning
Do not clean this room now
26. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
They operate hotels for owners using the management company's trade name as the hotels brand
Incandescent bulb
The buying is based upon predetermined desired inventory levels
Effectively answer open-ended questions about hypothetical service situations
27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
It has been intentionally left behind
$1.38
Deep cleaning
Opaque rate model
28. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
To help keep workers safe
They are important for all workers serving food
Water pumps
29. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Banquet manager
When resolving hotel operating problems
When guests bring in their own bottles of alcohol for consumption at a hotel function
30. Which of the following best describes a 'moment of truth'
Flag
Be an effective way to measure progress toward established service standards
A web site that allows a hotel's guests to post reviews of their previous stays
It influences the guests total perception of a hotel visit
31. Which of the following would be considered a user-generated web site
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32. What is true about an investor in a hotel
All housekeeping employees
Daily
The investor seeks a return on investment (ROI)
They generally manage hotels for a fee
33. What is true about the traditional russian style
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34. What does Amtrak operate
The buying is based upon predetermined desired inventory levels
Franchise
$2.25
Trains
35. In a housekeeping department - What is the role of inspector
It is increasingly viewed by guests a a sign of commitment to quality service
It is prepared and cooked at the guests' table
The ensure guest room cleanliness
Illumination levels
36. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Guest preference
By associating performance in providing guest service with employee compensation
A stock issuing company that can own and operate its own hotels
37. Which of the following is most essential to providing good service
Night auditor
Publicity is free
Identifying guests needs and wants
They will have the same quality service expectations
38. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
By associating performance in providing guest service with employee compensation
$3.20
Personality type
Contribution margin
39. Which group would be classified as 'leisure travelers'
Publicity is free
Sorting/washing/drying
Package
A family on vacation
40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Empowerment
Marketing activity
When resolving hotel operating problems
28
41. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Emergency maintenance
Reduced operational costs
Service
An outside vendor
42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
An outside vendor
The american hotel and lodging association
$1.38
Eggs and breakfast meat items
43. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Maid
The food and beverage services offered by the hotel
Executive chef
44. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Deep cleaning
2-4% gross revenue
BEO
45. which factor most influences guest perceptions about their experience at a lodging operation
The cost is higher than that of dining room service
Night auditor
Service
Needles left by intravenous drug users
46. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Trains
A college graduation weekend occurring near a hotel
It has been intentionally left behind
47. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
They generally manage hotels for a fee
Management contract
Emergency maintenance
48. What is true about first tier management companies
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49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
AAHOA
$2.25
2-4% gross revenue
They operate hotels for owners but do not use the management company's name as part of the hotels name
50. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
Needles left by intravenous drug users
$1.38
Flag