Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which group of housekeeping employees should receive blood born pathogen training
Illumination levels
All housekeeping employees
Chain
They operate hotels for owners using the management company's trade name as the hotels brand

2. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The american hotel and lodging association
Franchise
Preventive maintenance
A fixed amount paid for a guests daily travel expense

3. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Maid
Opaque rate model
It is a reception that includes the services of complimentary food and/or beverages
A family on vacation

4. Approximately how many hotels are in operation in the US
Www.tripadvisor.com
They are important for all workers serving food
50000
Water pumps

5. What is true about a hosted bar
Waiting for guests to approach staff with specific problems
Illumination levels
The host pays for the beverages cosumed by guests
Costs increase

6. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Pilferage
Attrition
28
Profits are higher with banquet sales

7. What does a foot candle measure
Illumination levels
They generally manage hotels for a fee
When resolving hotel operating problems
The food and beverage services offered by the hotel

8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Reduced operational costs
Older travelers
50%
Improved overall managment of the hotel

9. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
They are important for all workers serving food
Executive chef
Waiting for guests to approach staff with specific problems
The buying is based upon predetermined desired inventory levels

10. Which of the following best describes 'managers reception' in a limited service hotel
Opaque rate model
It is vacant and not yet cleaned
Confirm item quantity and quality
It is a reception that includes the services of complimentary food and/or beverages

11. What does STAR report evaluate
New york
It matches expenses incurred with revenues generated
A hotels sales and marketing teams results in relation to those of other hotels
Night auditor

12. What is another lodging term for work-order
Publicity is free
A college graduation weekend occurring near a hotel
$2.20
Maintenance request

13. To whom does the sous chef in a large hotel report
25 or fewer
Executive chef
They should be update as guest preferences change over time
Banquet manager

14. Which is an example of a consumer-generated content web site?
ADR x Occupancy Rate= RevPar
Their price per unit declines
Www.tripadvisor.com
The ratio of different room types in a hotel

15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The ratio of different room types in a hotel
Illumination levels
It is increasingly viewed by guests a a sign of commitment to quality service
20%

16. What is the most important reason for properly maintaining trash removal areas
It is prepared and cooked at the guests' table
The elimination of insects - rodents and scavenging animals
A hotels occupancy tax
Service

17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A la carte
Reduced operational costs
Value
The hotel's executive housekeeper in keeping with the hotel policies and procedures

18. What is true about an accrual accounting system
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Eggs and breakfast meat items
Costs increase
It matches expenses incurred with revenues generated

19. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Include bath towels - hand towels - and washclothes
Waste disposal costs
$3.20
It is vacant and not yet cleaned

20. What is most likely to happen when many travelers want to visit and stay in an area
Attrition
Room rates and the number of operating hotel properties will increase
Identifying guests needs and wants
Incandescent bulb

21. Which method would be least effective for determining guests' needs and wants
To qualify prospects
Waiting for guests to approach staff with specific problems
Routine maintenance
Room rates and the number of operating hotel properties will increase

22. Which food service activity happens first
Holiday inn
Confirm item quantity and quality
When guests bring in their own bottles of alcohol for consumption at a hotel function
Guest preference

23. What is the term used to identify those who sell the rights to use a hotels brand name
Holiday inn
A web site that allows a hotel's guests to post reviews of their previous stays
Housekeeping
Franchisor

24. Which housekeeping- related term is not used by professional hoteliers
Maid
To qualify prospects
Housekeeping
Preventive maintenance

25. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
At the advertised ending time
Older travelers
Room rates and the number of operating hotel properties will increase
$2.20

26. What is the industry term for an organization that provides travel booking services on the internet
Incandescent bulb
Older travelers
When resolving hotel operating problems
OTA

27. what type of activity describes a site tour
The american hotel and lodging association
50000
Presale activity
The authority to make key decisions

28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Emergency maintenance
$73.00
FTC
Do not clean this room now

29. Managers can seek out service-minded staff by hiring those job applicants who
They operate hotels for owners using the management company's trade name as the hotels brand
It is vacant and not yet cleaned
Emergency maintenance
Effectively answer open-ended questions about hypothetical service situations

30. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
They will have the same quality service expectations
Presale activity
They operate hotels for owners but do not use the management company's name as part of the hotels name
Routine maintenance

31. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
50000
$2.25
Routine maintenance

32. What is the greatest difference between full service and limited service hotels
FTC
The food and beverage services offered by the hotel
Package
Effectively answer open-ended questions about hypothetical service situations

33. What is true about transient travelers
The pool area
They are individual travelers
Guest preference
The american hotel and lodging association

34. Which area would be considered public space in a hotel
Routine maintenance
The food and beverage services offered by the hotel
The pool area
Make or buy items

35. What is the type of dining in which each available menu item is sold for an individual price
It is vacant and not yet cleaned
A la carte
It influences the guests total perception of a hotel visit
An outside vendor

36. What happens to a hotel's POM costs as a hotel ages
Contribution margin
250
Costs increase
A web site that allows a hotel's guests to post reviews of their previous stays

37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Profits are higher with banquet sales
Incandescent bulb
Deep cleaning
Group market

38. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Franchisor
A college graduation weekend occurring near a hotel
A reunion held for veterans of the vietnam war

39. What is the term describing stealing of small quantities of something over a period of time
$73.00
Pilferage
The authority to make key decisions
A la carte

40. What is the approximate number of attendees at the average business meeting
25 or fewer
Emergency maintenance
Deep cleaning
Do not clean this room now

41. Which is true about a hotels commitment to green practices
They generally manage hotels for a fee
They should be update as guest preferences change over time
It is increasingly viewed by guests a a sign of commitment to quality service
Older travelers

42. How can guest service best be integrated with employee reward systems
Value
By associating performance in providing guest service with employee compensation
Independent
The hotels general manager

43. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
By associating performance in providing guest service with employee compensation
POM
Sorting/washing/drying

44. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Holiday inn
Empowerment
Merchant model
The authority to make key decisions

45. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
FTC
2-4% gross revenue
Make or buy items
Room rates and the number of operating hotel properties will increase

46. Which of the following is NOT a demographic factor of a guest
Personality type
It is designed to meet the hotel's sales goal
Illumination levels
Guest preference

47. Which is the most important market for large convention hotels
At the advertised ending time
Presale activity
Group market
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

48. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Attrition
They will have the same quality service expectations
The elimination of insects - rodents and scavenging animals

49. What is true about hotel management companies
Reduced operational costs
It is increasingly viewed by guests a a sign of commitment to quality service
Executive chef
They generally manage hotels for a fee

50. What is the lodging industry term for a hotel that is not part of a franchise group?
At the advertised ending time
Independent
The person in charge of the hotel's maintenances department
The ensure guest room cleanliness