Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Merchant model
BEO
A la carte

2. What is the advantage of a CFL
Reduced operational costs
The number of hotel rooms sold the previous night
Guest preference
The buying is based upon predetermined desired inventory levels

3. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Upon receiving
It is designed to meet the hotel's sales goal
The ratio of different room types in a hotel

4. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Publicity is free
$13.53
A reunion held for veterans of the vietnam war
Contribution margin

5. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
It influences the guests total perception of a hotel visit
Marketing activity
It is designed to meet the hotel's sales goal

6. What is the term used to identify those who purchase the rights to a hotels brand naem
Depreciation
Upon receiving
French
Franchise

7. What does a foot candle measure
Waste disposal costs
Illumination levels
Preventive maintenance
A reunion held for veterans of the vietnam war

8. What is another lodging term for work-order
It has been intentionally left behind
$73.00
Maintenance request
28

9. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
Line level employees
To help keep workers safe
BEO

10. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
20%
The american hotel and lodging association
A hotels occupancy tax
Profits are higher with banquet sales

11. In the lodging industry - What is the meaning of the term room mix
2-4% gross revenue
The ratio of different room types in a hotel
Personality type
Preventive maintenance

12. Which state is NOT among the 3 largest car rental location states
The ensure guest room cleanliness
New york
It is a reception that includes the services of complimentary food and/or beverages
OTA

13. A CVB is typically funded by what
Personality type
The food and beverage services offered by the hotel
A hotels occupancy tax
Illumination levels

14. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
They operate hotels for owners but do not use the management company's name as part of the hotels name
Chain
$73.00
It has been intentionally left behind

15. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
GDS
Incandescent bulb
Merchant model
At the advertised ending time

16. What is a REIT
A stock issuing company that can own and operate its own hotels
Identifying guests needs and wants
2-4% gross revenue
It is a reception that includes the services of complimentary food and/or beverages

17. For Which item below would a 'replace as needed' program be best
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Water pumps
Eggs and breakfast meat items
Room rates and the number of operating hotel properties will increase

18. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Air handlers
The hotels general manager
Publicity is free
The number of hotel rooms sold the previous night

19. Which food service activity happens first
Confirm item quantity and quality
Opaque rate model
Routine maintenance
Include bath towels - hand towels - and washclothes

20. What is true about a hotel room that is 'on-change'
BEO
Older travelers
It is vacant and not yet cleaned
The host pays for the beverages cosumed by guests

21. Who will most often have the greatest detailed knowledge of guest likes and dislikes
FTC
$73.00
It has been intentionally left behind
Line level employees

22. What is true about abandoned property
2-4% gross revenue
It has been intentionally left behind
The host pays for the beverages cosumed by guests
Costs increase

23. Who is responsible for making the distinction between mislaid - lost and abandoned property

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24. What is true about first tier management companies

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25. For food service buyers when does the ownership exchange of products the have purchased actually take place
Sorting/washing/drying
Water pumps
The ensure guest room cleanliness
Upon receiving

26. What is the industry term for an organization that provides travel booking services on the internet
A fixed amount paid for a guests daily travel expense
A reunion held for veterans of the vietnam war
OTA
Independent

27. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Needles left by intravenous drug users
Ritz carlton
The hotel's executive housekeeper in keeping with the hotel policies and procedures

28. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
GDS
Flag
When resolving hotel operating problems

29. What is the purpose of cold calling
The cost is higher than that of dining room service
Licensing
To qualify prospects
The elimination of insects - rodents and scavenging animals

30. To whom does the sous chef in a large hotel report
Executive chef
A fixed amount paid for a guests daily travel expense
GDS
Be an effective way to measure progress toward established service standards

31. What is the term used to identify those who sell the rights to use a hotels brand name
A college graduation weekend occurring near a hotel
Effectively answer open-ended questions about hypothetical service situations
Housekeeping
Franchisor

32. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
$2.20
FOC
Housekeeping
Presale activity

33. Who has the greatest influence on the overall quality of service provided within a hotel
Needles left by intravenous drug users
A family on vacation
The hotels general manager
The person in charge of the hotel's maintenances department

34. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Daily
Do not clean this room now
The strength of the brand name and the revenue the name will bring to the hotel
The authority to make key decisions

35. When would hotel guest be charged a corkage fee
An outside vendor
When guests bring in their own bottles of alcohol for consumption at a hotel function
Franchisor
A la carte

36. What is the lodging industry term for a hotel that is not part of a franchise group?
Maintenance request
French
Independent
They are important for all workers serving food

37. What happens to the unit price of food service items as the number of those items purchased increases
POM
It matches expenses incurred with revenues generated
Their price per unit declines
$2.20

38. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
The ensure guest room cleanliness
GDS
Attrition
They are not being supervised with a service emphasis

39. Which types of food items have labor 'built in' to their prices
Franchisors sales and marketing efforts
Make or buy items
The specific brands of products served and serving hours
Preventive maintenance

40. Which area would be considered public space in a hotel
Ritz carlton
The pool area
It matches expenses incurred with revenues generated
POM

41. What is the term describing stealing of small quantities of something over a period of time
Eggs and breakfast meat items
POM
Effectively answer open-ended questions about hypothetical service situations
Pilferage

42. What is the most important reason for properly maintaining trash removal areas
$3.20
Franchise
The elimination of insects - rodents and scavenging animals
Ritz carlton

43. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
The cost is higher than that of dining room service
Empowerment
An outside vendor

44. Which housekeeping- related term is not used by professional hoteliers
Eggs and breakfast meat items
Maid
It influences the guests total perception of a hotel visit
Needles left by intravenous drug users

45. In regard to quality service - a gal of zero defects can
Maid
Room rates and the number of operating hotel properties will increase
An outside vendor
Be an effective way to measure progress toward established service standards

46. Which is the most important market for large convention hotels
Guest preference
Group market
An outside vendor
A fixed amount paid for a guests daily travel expense

47. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
The specific brands of products served and serving hours
Opaque rate model
The food and beverage services offered by the hotel

48. In a hotel guest room - Which is a potential source of HIV
They should be update as guest preferences change over time
Needles left by intravenous drug users
$2.20
Be an effective way to measure progress toward established service standards

49. What is true about mislaid property
It has been intentionally left behind
They generally manage hotels for a fee
A family on vacation
Empowerment

50. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Water pumps
A web site that allows a hotel's guests to post reviews of their previous stays
Trains
$3.20