Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Water pumps
They are individual travelers
$1.38
All housekeeping employees

2. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
POM
An outside vendor
Older travelers
20%

3. What is true about a hosted bar
By associating performance in providing guest service with employee compensation
The host pays for the beverages cosumed by guests
Attrition
It is designed to meet the hotel's sales goal

4. What is most likely to happen when many travelers want to visit and stay in an area
Group market
The ratio of different room types in a hotel
They are important for all workers serving food
Room rates and the number of operating hotel properties will increase

5. What is the type of dining in which each available menu item is sold for an individual price
At the advertised ending time
A la carte
Do not clean this room now
Franchisor

6. Which area would be considered public space in a hotel
The pool area
They should be update as guest preferences change over time
Waiting for guests to approach staff with specific problems
Purchases of food

7. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Maintenance request
Flag
The hotel's executive housekeeper in keeping with the hotel policies and procedures

8. What is another lodging term for work-order
Your ADR is higher then that of your competitors
Preventive maintenance
$13.53
Maintenance request

9. What is a lodging industry term for hotels operating under the same brand name
Maid
Chain
A reunion held for veterans of the vietnam war
Their price per unit declines

10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The buying is based upon predetermined desired inventory levels
They should be update as guest preferences change over time
It matches expenses incurred with revenues generated
FTC

11. A CVB is typically funded by what
Routine maintenance
To help keep workers safe
A hotels occupancy tax
Make or buy items

12. What is the purpose of an MSDS
$2.25
Confirm item quantity and quality
They should be update as guest preferences change over time
To help keep workers safe

13. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Room rates and the number of operating hotel properties will increase
It influences the guests total perception of a hotel visit
Trains

14. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A reunion held for veterans of the vietnam war
Value
A stock issuing company that can own and operate its own hotels
It is prepared and cooked at the guests' table

15. In a hotel guest room - Which is a potential source of HIV
A fixed amount paid for a guests daily travel expense
The person in charge of the hotel's maintenances department
Needles left by intravenous drug users
Holiday inn

16. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
FTC
Function rooms
A la carte

17. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
A la carte
BEO
$1.38

18. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
It has been intentionally left behind
An outside vendor
Presale activity

19. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Your ADR is higher then that of your competitors
Air handlers
Marketing activity
A la carte

20. What is a per diem
A fixed amount paid for a guests daily travel expense
Empowerment
The investor seeks a return on investment (ROI)
It has been intentionally left behind

21. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
To qualify prospects
Night auditor
Value

22. What is true about an accrual accounting system
Value
It matches expenses incurred with revenues generated
Waiting for guests to approach staff with specific problems
It is a reception that includes the services of complimentary food and/or beverages

23. The best menus are those developed based upon
Water pumps
The pool area
Guest preference
It influences the guests total perception of a hotel visit

24. What is the purpose of cold calling
Licensing
Group market
To qualify prospects
250

25. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
250
Opaque rate model
Water pumps
The cost is higher than that of dining room service

26. What is true about food served in the traditional french style

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27. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
French
Empowerment
Pilferage
$13.53

28. What is the lodging industry term for a hotel that is not part of a franchise group?
ADR x Occupancy Rate= RevPar
Make or buy items
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Independent

29. What is a normal par level in hotel laundry
They are individual travelers
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Executive chef
3 times the normal usage

30. For food service buyers when does the ownership exchange of products the have purchased actually take place
50%
FOC
POM
Upon receiving

31. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Upon receiving
Profits are higher with banquet sales
By associating performance in providing guest service with employee compensation
The authority to make key decisions

32. Which group would be classified as 'leisure travelers'
20%
A family on vacation
Housekeeping
Maintenance request

33. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
New york
GDS
Night auditor
Function rooms

34. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Incandescent bulb
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
50%
28

35. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Chain
It influences the guests total perception of a hotel visit
Emergency maintenance
Waste disposal costs

36. Which housekeeping- related term is not used by professional hoteliers
Preventive maintenance
BEO
French
Maid

37. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Effectively answer open-ended questions about hypothetical service situations
The specific brands of products served and serving hours
All housekeeping employees

38. what type of activity describes a site tour
The buying is based upon predetermined desired inventory levels
Presale activity
A family on vacation
To qualify prospects

39. What is true about hotel management companies
They generally manage hotels for a fee
Trains
It has been intentionally left behind
It is vacant and not yet cleaned

40. What is true about the traditional russian style

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41. Which group of employees will most often initiate the largest number of work orders
Do not clean this room now
Housekeeping
Water pumps
Independent

42. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
It is vacant and not yet cleaned
AAHOA
Value
A hotels sales and marketing teams results in relation to those of other hotels

43. from what language does the kitchen term 'mise en place' originate
The number of hotel rooms sold the previous night
Holiday inn
The buying is based upon predetermined desired inventory levels
French

44. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Trains
Deep cleaning
They should be update as guest preferences change over time
$3.20

45. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Illumination levels
They will have the same quality service expectations
The investor seeks a return on investment (ROI)
They are individual travelers

46. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
It has been intentionally left behind
Holiday inn
Incandescent bulb
To help keep workers safe

47. What is true about transient travelers
3 times the normal usage
Line level employees
Empowerment
They are individual travelers

48. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
$3.20
It is a reception that includes the services of complimentary food and/or beverages
A reunion held for veterans of the vietnam war
Banquet manager

49. Approximately how many hotels are in operation in the US
50%
50000
Needles left by intravenous drug users
It matches expenses incurred with revenues generated

50. What does STAR report evaluate
A stock issuing company that can own and operate its own hotels
A hotels sales and marketing teams results in relation to those of other hotels
$2.20
Maid