SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Emergency maintenance
Franchise service director
Line level employees
2. Which is true about a hotels commitment to green practices
They are not being supervised with a service emphasis
$3.20
The ratio of different room types in a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
A college graduation weekend occurring near a hotel
GDS
$73.00
$2.20
4. Which of the following is a demand generator
BEO
Comp set
A college graduation weekend occurring near a hotel
Routine maintenance
5. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Presale activity
Flag
Air handlers
6. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Purchases of food
Opaque rate model
Confirm item quantity and quality
7. Which is an example of a branded breakfast item
By associating performance in providing guest service with employee compensation
Kellogg cereal
250
All housekeeping employees
8. Which of the following is most essential to providing good service
They operate hotels for owners using the management company's trade name as the hotels brand
Identifying guests needs and wants
ADR x Occupancy Rate= RevPar
They are not being supervised with a service emphasis
9. Which of the following best describes 'managers reception' in a limited service hotel
Maid
It is a reception that includes the services of complimentary food and/or beverages
A fixed amount paid for a guests daily travel expense
$13.53
10. What is a normal par level in hotel laundry
3 times the normal usage
Older travelers
Maintenance request
Franchise service director
11. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
25 or fewer
All housekeeping employees
POM
Make or buy items
12. What is true about second-tier management companies
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
13. What is the difference between advertising and publicity
A la carte
Costs increase
The ensure guest room cleanliness
Publicity is free
14. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Contribution margin
The investor seeks a return on investment (ROI)
Deep cleaning
It has been intentionally left behind
15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Kellogg cereal
An outside vendor
$2.25
The hotels general manager
16. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
$73.00
2-4% gross revenue
Kellogg cereal
17. What is the type of dining in which each available menu item is sold for an individual price
Reduced operational costs
A fixed amount paid for a guests daily travel expense
A la carte
Package
18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Function rooms
Holiday inn
It influences the guests total perception of a hotel visit
19. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
50000
A la carte
Publicity is free
20. Approximately how many hotels are in operation in the US
The authority to make key decisions
Reduced operational costs
50000
They should be update as guest preferences change over time
21. Which of the following represents the correct order of procedures used in cleaning linens and terry products
An outside vendor
The hotels general manager
Do not clean this room now
Sorting/washing/drying
22. In a housekeeping department - What is the role of inspector
Flag
Eggs and breakfast meat items
28
The ensure guest room cleanliness
23. What is true about hotel management companies
A hotels occupancy tax
$1.38
They generally manage hotels for a fee
Incandescent bulb
24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Confirm item quantity and quality
They should be update as guest preferences change over time
25 or fewer
25. What is true about an investor in a hotel
The authority to make key decisions
The investor seeks a return on investment (ROI)
Reduced operational costs
A hotels occupancy tax
26. To whom does the sous chef in a large hotel report
They should be update as guest preferences change over time
Their price per unit declines
Opaque rate model
Executive chef
27. What happens to a hotel's POM costs as a hotel ages
A family on vacation
Franchise service director
Housekeeping
Costs increase
28. For Which item below would a 'replace as needed' program be best
Water pumps
The authority to make key decisions
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Presale activity
29. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
All housekeeping employees
Daily
Waste disposal costs
Air handlers
30. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Comp set
The elimination of insects - rodents and scavenging animals
AAHOA
31. What is the approximate number of attendees at the average business meeting
OTA
25 or fewer
The buying is based upon predetermined desired inventory levels
They are not being supervised with a service emphasis
32. How can guest service best be integrated with employee reward systems
Kellogg cereal
By associating performance in providing guest service with employee compensation
Identifying guests needs and wants
To qualify prospects
33. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
50000
A hotels occupancy tax
Pilferage
34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
The elimination of insects - rodents and scavenging animals
They should be update as guest preferences change over time
POM
35. which factor most influences guest perceptions about their experience at a lodging operation
$2.25
Service
Effectively answer open-ended questions about hypothetical service situations
Package
36. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Do not clean this room now
A reunion held for veterans of the vietnam war
A la carte
At the advertised ending time
37. What best describes a hotels chief engineer
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
38. What is a per diem
A fixed amount paid for a guests daily travel expense
They are important for all workers serving food
The host pays for the beverages cosumed by guests
Licensing
39. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
OTA
$3.20
ADR x Occupancy Rate= RevPar
Laundry is processed
40. What is true about food served in the traditional french style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
41. What is true about mislaid property
French
It has been intentionally left behind
A college graduation weekend occurring near a hotel
It is a reception that includes the services of complimentary food and/or beverages
42. Which group is more likely to use the services of a travel agent
Franchisors sales and marketing efforts
Older travelers
Independent
Marketing activity
43. What is true about a marketing plan
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
44. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A fixed amount paid for a guests daily travel expense
Be an effective way to measure progress toward established service standards
20%
$2.25
45. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Preventive maintenance
Flag
The buying is based upon predetermined desired inventory levels
46. A CVB is typically funded by what
Room rates and the number of operating hotel properties will increase
When resolving hotel operating problems
The elimination of insects - rodents and scavenging animals
A hotels occupancy tax
47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
It is vacant and not yet cleaned
Kellogg cereal
Profits are higher with banquet sales
Group market
48. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Licensing
Value
Deep cleaning
It is a reception that includes the services of complimentary food and/or beverages
49. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Emergency maintenance
They are not being supervised with a service emphasis
Their price per unit declines
Housekeeping
50. What does a foot candle measure
The ratio of different room types in a hotel
Illumination levels
The elimination of insects - rodents and scavenging animals
The buying is based upon predetermined desired inventory levels