Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the greatest difference between full service and limited service hotels
Do not clean this room now
It has been intentionally left behind
Identifying guests needs and wants
The food and beverage services offered by the hotel

2. Which housekeeping- related term is not used by professional hoteliers
To qualify prospects
Maid
The hotels general manager
A fixed amount paid for a guests daily travel expense

3. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
They are not being supervised with a service emphasis
The strength of the brand name and the revenue the name will bring to the hotel
Www.tripadvisor.com
The authority to make key decisions

4. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Older travelers
The food and beverage services offered by the hotel
Waste disposal costs

5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Independent
Depreciation
Night auditor
AAHOA

6. What is true about a marketing plan

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7. The best menus are those developed based upon
Laundry is processed
Profits are higher with banquet sales
Guest preference
It matches expenses incurred with revenues generated

8. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
$1.38
Service
The specific brands of products served and serving hours
French

9. Which of the following is NOT a demographic factor of a guest
AAHOA
A family on vacation
Depreciation
Personality type

10. In a hotel guest room - Which is a potential source of HIV
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users
Opaque rate model
Incandescent bulb

11. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
French
Improved overall managment of the hotel
Illumination levels

12. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Executive chef
New york
Package

13. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Independent
The pool area
Franchise service director
FTC

14. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Water pumps
The buying is based upon predetermined desired inventory levels
They operate hotels for owners but do not use the management company's name as part of the hotels name

15. Which state is NOT among the 3 largest car rental location states
Attrition
The ratio of different room types in a hotel
New york
Kellogg cereal

16. What is the approximate number of attendees at the average business meeting
Upon receiving
$2.25
It is prepared and cooked at the guests' table
25 or fewer

17. What is true about food served in the traditional french style

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18. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
FOC
Room rates and the number of operating hotel properties will increase
The investor seeks a return on investment (ROI)

19. In regard to quality service - a gal of zero defects can
Independent
$13.53
Banquet manager
Be an effective way to measure progress toward established service standards

20. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
50000
Emergency maintenance
They generally manage hotels for a fee
Depreciation

21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Routine maintenance
Sorting/washing/drying
Deep cleaning
The hotels general manager

22. What happens to a hotel's POM costs as a hotel ages
They are important for all workers serving food
The ratio of different room types in a hotel
An outside vendor
Costs increase

23. Which area would be considered public space in a hotel
Include bath towels - hand towels - and washclothes
A stock issuing company that can own and operate its own hotels
The pool area
New york

24. What is true about a hosted bar
Management contract
The host pays for the beverages cosumed by guests
Do not clean this room now
Banquet manager

25. Which of the following would be considered a user-generated web site

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26. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
3 times the normal usage
Maid
Upon receiving
Function rooms

27. What is the industry term for an organization that provides travel booking services on the internet
To qualify prospects
OTA
Laundry is processed
$2.25

28. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
50%
They are not being supervised with a service emphasis
$13.53
Waiting for guests to approach staff with specific problems

29. Which method would be least effective for determining guests' needs and wants
They are individual travelers
Deep cleaning
An outside vendor
Waiting for guests to approach staff with specific problems

30. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
A reunion held for veterans of the vietnam war
Laundry is processed
Comp set
New york

31. What is true about mislaid property
FOC
Your ADR is higher then that of your competitors
It has been intentionally left behind
The number of hotel rooms sold the previous night

32. Who usually maintains the washers and ryers placed in a hotels guests laundry
The hotels general manager
The investor seeks a return on investment (ROI)
Routine maintenance
An outside vendor

33. What is the purpose of cold calling
A fixed amount paid for a guests daily travel expense
Management contract
To qualify prospects
Franchisors sales and marketing efforts

34. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Maid
To qualify prospects
The investor seeks a return on investment (ROI)

35. Which is true about a hotels commitment to green practices
Empowerment
It is increasingly viewed by guests a a sign of commitment to quality service
Your ADR is higher then that of your competitors
Night auditor

36. A CVB is typically funded by what
A hotels occupancy tax
Improved overall managment of the hotel
Laundry is processed
Be an effective way to measure progress toward established service standards

37. Who has the greatest influence on the overall quality of service provided within a hotel
Deep cleaning
The hotels general manager
When resolving hotel operating problems
Reduced operational costs

38. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The strength of the brand name and the revenue the name will bring to the hotel
Costs increase
Waste disposal costs
Attrition

39. What is the type of dining in which each available menu item is sold for an individual price
When resolving hotel operating problems
Executive chef
AAHOA
A la carte

40. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
It is a reception that includes the services of complimentary food and/or beverages
At the advertised ending time
Night auditor

41. Which is the most important market for large convention hotels
Laundry is processed
Illumination levels
Group market
The host pays for the beverages cosumed by guests

42. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The authority to make key decisions
Emergency maintenance
20%
FTC

43. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
ADR x Occupancy Rate= RevPar
Routine maintenance
Www.tripadvisor.com
Be an effective way to measure progress toward established service standards

44. What is a REIT
A stock issuing company that can own and operate its own hotels
Empowerment
It is vacant and not yet cleaned
Pilferage

45. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
Be an effective way to measure progress toward established service standards
It has been intentionally left behind
Independent

46. What best describes a hotels chief engineer

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47. Which group would be classified as 'leisure travelers'
Franchise
Effectively answer open-ended questions about hypothetical service situations
A family on vacation
The host pays for the beverages cosumed by guests

48. Which food service activity happens first
2-4% gross revenue
Holiday inn
Publicity is free
Confirm item quantity and quality

49. What is true about a hotel room that is 'on-change'
Chain
It is vacant and not yet cleaned
Include bath towels - hand towels - and washclothes
$2.25

50. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
$73.00
Contribution margin
Sorting/washing/drying
Reduced operational costs