Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When can a cross-functional team be an effective operatiional tool in a hotel
Housekeeping
20%
The buying is based upon predetermined desired inventory levels
When resolving hotel operating problems

2. from what language does the kitchen term 'mise en place' originate
OTA
French
Effectively answer open-ended questions about hypothetical service situations
$73.00

3. What is another lodging industry term for a specific hotel brand name
Deep cleaning
Flag
It has been intentionally left behind
Presale activity

4. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
$3.20
Purchases of food
GDS
A web site that allows a hotel's guests to post reviews of their previous stays

5. In a housekeeping department - What is the role of inspector
When guests bring in their own bottles of alcohol for consumption at a hotel function
20%
50%
The ensure guest room cleanliness

6. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
A web site that allows a hotel's guests to post reviews of their previous stays
Function rooms
The person in charge of the hotel's maintenances department
A hotels sales and marketing teams results in relation to those of other hotels

7. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
Ritz carlton
250
Improved overall managment of the hotel

8. What does a foot candle measure
The elimination of insects - rodents and scavenging animals
It is designed to meet the hotel's sales goal
Illumination levels
Waste disposal costs

9. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Profits are higher with banquet sales
Merchant model
The buying is based upon predetermined desired inventory levels
Sorting/washing/drying

10. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Merchant model
The number of hotel rooms sold the previous night
Contribution margin
Waste disposal costs

11. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
The cost is higher than that of dining room service
Waste disposal costs
When guests bring in their own bottles of alcohol for consumption at a hotel function

12. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Executive chef
$13.53
FOC
A la carte

13. What does STAR report evaluate
The authority to make key decisions
A hotels sales and marketing teams results in relation to those of other hotels
Make or buy items
Housekeeping

14. 'Terry' refers to guest room amenities that
20%
Www.tripadvisor.com
Include bath towels - hand towels - and washclothes
Daily

15. Which method would be least effective for determining guests' needs and wants
Ritz carlton
Deep cleaning
Laundry is processed
Waiting for guests to approach staff with specific problems

16. What is true about food served in the traditional french style

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17. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Routine maintenance
A family on vacation
AAHOA
It influences the guests total perception of a hotel visit

18. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Preventive maintenance
Ritz carlton
Waste disposal costs
Their price per unit declines

19. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
$13.53
50000
A reunion held for veterans of the vietnam war
Room rates and the number of operating hotel properties will increase

20. When would hotel guest be charged a corkage fee
French
They generally manage hotels for a fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
$2.25

21. Which is an example of a branded breakfast item
Confirm item quantity and quality
Franchise service director
Kellogg cereal
The pool area

22. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The pool area
Profits are higher with banquet sales
25 or fewer
It influences the guests total perception of a hotel visit

23. Which of the following best describes a 'moment of truth'
It is a reception that includes the services of complimentary food and/or beverages
It influences the guests total perception of a hotel visit
The cost is higher than that of dining room service
Improved overall managment of the hotel

24. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users
Kellogg cereal

25. Who usually maintains the washers and ryers placed in a hotels guests laundry
It influences the guests total perception of a hotel visit
An outside vendor
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
When resolving hotel operating problems

26. What is the purpose of cold calling
Publicity is free
Incandescent bulb
They are important for all workers serving food
To qualify prospects

27. What is most likely to happen when many travelers want to visit and stay in an area
Laundry is processed
It is increasingly viewed by guests a a sign of commitment to quality service
It is designed to meet the hotel's sales goal
Room rates and the number of operating hotel properties will increase

28. What happens to the unit price of food service items as the number of those items purchased increases
Preventive maintenance
$73.00
They operate hotels for owners using the management company's trade name as the hotels brand
Their price per unit declines

29. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
They are individual travelers
Confirm item quantity and quality
Costs increase

30. Which group would be classified as 'leisure travelers'
The strength of the brand name and the revenue the name will bring to the hotel
A family on vacation
Franchise service director
It influences the guests total perception of a hotel visit

31. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The food and beverage services offered by the hotel
Emergency maintenance
The number of hotel rooms sold the previous night
Confirm item quantity and quality

32. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
A college graduation weekend occurring near a hotel
When resolving hotel operating problems
Upon receiving

33. What is the advantage of a CFL
A hotels occupancy tax
Flag
Reduced operational costs
Trains

34. What is true about an investor in a hotel
$1.38
The investor seeks a return on investment (ROI)
Kellogg cereal
AAHOA

35. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Emergency maintenance
Trains
Do not clean this room now

36. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
It has been intentionally left behind
Water pumps
It has been intentionally left behind

37. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
It has been intentionally left behind
A la carte
$3.20
It is vacant and not yet cleaned

38. Which of the following best describes 'managers reception' in a limited service hotel
They are important for all workers serving food
Value
It is a reception that includes the services of complimentary food and/or beverages
Costs increase

39. What is true about the traditional russian style

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40. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Illumination levels
Independent
$73.00
Management contract

41. What is a lodging industry term for hotels operating under the same brand name
The specific brands of products served and serving hours
Their price per unit declines
Upon receiving
Chain

42. Which is an example of a consumer-generated content web site?
A reunion held for veterans of the vietnam war
It is prepared and cooked at the guests' table
Www.tripadvisor.com
A stock issuing company that can own and operate its own hotels

43. What is true about transient travelers
They are individual travelers
Executive chef
Licensing
Be an effective way to measure progress toward established service standards

44. What is another lodging term for work-order
They generally manage hotels for a fee
Banquet manager
BEO
Maintenance request

45. A CVB is typically funded by what
Chain
A web site that allows a hotel's guests to post reviews of their previous stays
A hotels occupancy tax
FOC

46. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Maintenance request
An outside vendor
Identifying guests needs and wants
3 times the normal usage

47. For food service buyers when does the ownership exchange of products the have purchased actually take place
The investor seeks a return on investment (ROI)
Include bath towels - hand towels - and washclothes
A fixed amount paid for a guests daily travel expense
Upon receiving

48. To whom does the sous chef in a large hotel report
Waiting for guests to approach staff with specific problems
The person in charge of the hotel's maintenances department
It has been intentionally left behind
Executive chef

49. What is a per diem
They will have the same quality service expectations
The pool area
Line level employees
A fixed amount paid for a guests daily travel expense

50. Managers can seek out service-minded staff by hiring those job applicants who
The host pays for the beverages cosumed by guests
Flag
Be an effective way to measure progress toward established service standards
Effectively answer open-ended questions about hypothetical service situations