Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term for a hotel that is not part of a franchise group?






2. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






3. What happens in a hotels OPL






4. What is true about mislaid property






5. Which is an example of a branded breakfast item






6. Which of the following best describes a 'moment of truth'






7. Which is true about a hotels commitment to green practices






8. What do the initials PM refer to in a hotel maintenance department






9. What is true about abandoned property






10. Which is the most important market for large convention hotels






11. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






12. Which factor has the most impact on the number of guests who will be served in a limited service hotel






13. Which brand is generally recognized as the first hotel chain






14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






15. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






16. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






17. Who usually maintains the washers and ryers placed in a hotels guests laundry






18. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






19. Which types of food items have labor 'built in' to their prices






20. Which of the following is NOT a demographic factor of a guest






21. What is true about sanitation concerns in a limited service- hotel






22. What is the industry term for an organization that provides travel booking services on the internet






23. from what language does the kitchen term 'mise en place' originate






24. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






25. Which of the following is the formula hoteliers use to calculate RevPar






26. Which of the following would be considered a user-generated web site

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27. The best menus are those developed based upon






28. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






29. In a hotel guest room - Which is a potential source of HIV






30. Who usually maintains the washers and dryers placed in a hotel's guest laundry






31. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






32. What is true about abandoned property






33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






34. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






35. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






36. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






37. Which state is NOT among the 3 largest car rental location states






38. What is true about an accrual accounting system






39. What is the purpose of cold calling






40. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






41. Which group of housekeeping employees should receive blood born pathogen training






42. Which professional recognition is typically granted by a governmental agency






43. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






44. A CVB is typically funded by what






45. What is the term describing stealing of small quantities of something over a period of time






46. In Which type of booking model are room rates readily viewed on-line by potential guests?






47. What best describes a hotels chief engineer

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48. In the lodging industry - What is the meaning of the term room mix






49. What is true about a hotel room that is 'on-change'






50. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space