Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the advantage of a CFL
Needles left by intravenous drug users
Reduced operational costs
A reunion held for veterans of the vietnam war
Effectively answer open-ended questions about hypothetical service situations

2. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Older travelers
It is prepared and cooked at the guests' table
Franchise service director

3. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
The ensure guest room cleanliness
Night auditor
It is a reception that includes the services of complimentary food and/or beverages
POM

4. What is true about sanitation concerns in a limited service- hotel
At the advertised ending time
Line level employees
They are important for all workers serving food
Guest preference

5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
When guests bring in their own bottles of alcohol for consumption at a hotel function
$13.53
20%
New york

6. In regard to quality service - a gal of zero defects can
Emergency maintenance
Be an effective way to measure progress toward established service standards
Personality type
Group market

7. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
50%
Franchisor
250

8. Which of the following best describes 'managers reception' in a limited service hotel
The pool area
It is a reception that includes the services of complimentary food and/or beverages
Housekeeping
A reunion held for veterans of the vietnam war

9. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Trains
The investor seeks a return on investment (ROI)
Depreciation
2-4% gross revenue

10. Managers can seek out service-minded staff by hiring those job applicants who
25 or fewer
The ensure guest room cleanliness
Effectively answer open-ended questions about hypothetical service situations
To qualify prospects

11. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Profits are higher with banquet sales
Banquet manager
$1.38
The american hotel and lodging association

12. What is the industry term for an organization that provides travel booking services on the internet
Waiting for guests to approach staff with specific problems
OTA
Confirm item quantity and quality
Incandescent bulb

13. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
A hotels sales and marketing teams results in relation to those of other hotels
Package
Eggs and breakfast meat items
By associating performance in providing guest service with employee compensation

14. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
By associating performance in providing guest service with employee compensation
They generally manage hotels for a fee
The investor seeks a return on investment (ROI)
$2.25

15. Which group of employees will most often initiate the largest number of work orders
Holiday inn
28
Housekeeping
Chain

16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
Reduced operational costs
A stock issuing company that can own and operate its own hotels
The ensure guest room cleanliness

17. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Include bath towels - hand towels - and washclothes
Trains
28
$3.20

18. What is true about abandoned property
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
The cost is higher than that of dining room service
Deep cleaning

19. Which brand is generally recognized as the first hotel chain
Profits are higher with banquet sales
Routine maintenance
A college graduation weekend occurring near a hotel
Holiday inn

20. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A family on vacation
GDS
Eggs and breakfast meat items
250

21. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Depreciation
Chain
A la carte
Value

22. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Water pumps
250
$1.38

23. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
FTC
Waiting for guests to approach staff with specific problems
Air handlers
Incandescent bulb

24. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
$13.53
They operate hotels for owners but do not use the management company's name as part of the hotels name
Maid

25. What should happen to service procedures after they have been implemented in a hotel
It is prepared and cooked at the guests' table
They should be update as guest preferences change over time
Publicity is free
FOC

26. Who is responsible for making the distinction between mislaid - lost and abandoned property

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27. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
$73.00
BEO
Older travelers
Profits are higher with banquet sales

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
POM
Kellogg cereal
Package
Banquet manager

29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
$2.20
FOC
A hotels sales and marketing teams results in relation to those of other hotels
3 times the normal usage

30. what type of activity describes a site tour
A hotels occupancy tax
28
It is increasingly viewed by guests a a sign of commitment to quality service
Presale activity

31. What is the most important reason for properly maintaining trash removal areas
Identifying guests needs and wants
The elimination of insects - rodents and scavenging animals
It is increasingly viewed by guests a a sign of commitment to quality service
Waste disposal costs

32. What is true about a hotel room that is 'on-change'
It matches expenses incurred with revenues generated
When resolving hotel operating problems
They operate hotels for owners using the management company's trade name as the hotels brand
It is vacant and not yet cleaned

33. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
The number of hotel rooms sold the previous night
3 times the normal usage
Sorting/washing/drying

34. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Do not clean this room now
Daily
An outside vendor
Line level employees

35. Which group of housekeeping employees should receive blood born pathogen training
Waste disposal costs
All housekeeping employees
OTA
Function rooms

36. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Do not clean this room now
Include bath towels - hand towels - and washclothes
Ritz carlton
20%

37. What is true about second-tier management companies

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38. What is most likely to happen when many travelers want to visit and stay in an area
Maid
Room rates and the number of operating hotel properties will increase
Their price per unit declines
Merchant model

39. When can a cross-functional team be an effective operatiional tool in a hotel
BEO
Opaque rate model
When resolving hotel operating problems
Air handlers

40. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Air handlers
The american hotel and lodging association
Identifying guests needs and wants
The elimination of insects - rodents and scavenging animals

41. What is true about mislaid property
Profits are higher with banquet sales
2-4% gross revenue
It has been intentionally left behind
The elimination of insects - rodents and scavenging animals

42. What is the type of dining in which each available menu item is sold for an individual price
FOC
Franchise
A la carte
20%

43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Eggs and breakfast meat items
Depreciation
When resolving hotel operating problems
Water pumps

44. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Marketing activity
Contribution margin
Maintenance request
Comp set

45. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Attrition
Profits are higher with banquet sales
$1.38
Older travelers

46. Who usually maintains the washers and ryers placed in a hotels guests laundry
Contribution margin
An outside vendor
Room rates and the number of operating hotel properties will increase
It is a reception that includes the services of complimentary food and/or beverages

47. Which professional recognition is typically granted by a governmental agency
Daily
Older travelers
Licensing
Contribution margin

48. What is true about the traditional russian style

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49. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Emergency maintenance
Presale activity
50%

50. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
It has been intentionally left behind
Room rates and the number of operating hotel properties will increase
They are important for all workers serving food