Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






2. Who usually maintains the washers and ryers placed in a hotels guests laundry






3. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






4. What is another lodging term for work-order






5. Which types of food items have labor 'built in' to their prices






6. Which is an example of a branded breakfast item






7. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






8. What does STAR report evaluate






9. What is the approximate number of attendees at the average business meeting






10. Who is responsible for making the distinction between mislaid - lost and abandoned property

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11. Which is the most important market for large convention hotels






12. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






13. from what language does the kitchen term 'mise en place' originate






14. To whom does the sous chef in a large hotel report






15. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






16. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






17. What is true about transient travelers






18. In regard to quality service - a gal of zero defects can






19. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






20. Which group of housekeeping employees should receive blood born pathogen training






21. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






22. What is true about sanitation concerns in a limited service- hotel






23. What does a foot candle measure






24. What is a REIT






25. Which of the following is NOT a demographic factor of a guest






26. A CVB is typically funded by what






27. Which brand is generally recognized as the first hotel chain






28. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






29. What happens in a hotels OPL






30. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






31. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






32. Which professional recognition is typically granted by a governmental agency






33. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






34. What is the advantage of a CFL






35. When can a cross-functional team be an effective operatiional tool in a hotel






36. What is true about mislaid property






37. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






38. What is a lodging industry term for hotels operating under the same brand name






39. What is true about second-tier management companies

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40. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






41. How can guest service best be integrated with employee reward systems






42. What is the difference between advertising and publicity






43. What is true about a hosted bar






44. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






45. What is a normal par level in hotel laundry






46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






47. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






48. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






49. Which state is NOT among the 3 largest car rental location states






50. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible