Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about an investor in a hotel
Deep cleaning
They are individual travelers
20%
The investor seeks a return on investment (ROI)

2. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
ADR x Occupancy Rate= RevPar
250
Comp set
25 or fewer

3. What is true about abandoned property
All housekeeping employees
50%
It has been intentionally left behind
Air handlers

4. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
A fixed amount paid for a guests daily travel expense
It has been intentionally left behind
A reunion held for veterans of the vietnam war

5. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Maid
Opaque rate model
Service
28

6. What is true about food served in the traditional french style

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7. What does a foot candle measure
Illumination levels
20%
Www.tripadvisor.com
A fixed amount paid for a guests daily travel expense

8. what type of activity describes a site tour
The number of hotel rooms sold the previous night
They will have the same quality service expectations
Presale activity
GDS

9. Which group would be classified as 'leisure travelers'
Profits are higher with banquet sales
A family on vacation
Eggs and breakfast meat items
Franchise

10. What is the lodging industry term for a hotel that is not part of a franchise group?
25 or fewer
A college graduation weekend occurring near a hotel
Independent
Function rooms

11. Managers can seek out service-minded staff by hiring those job applicants who
Maid
Effectively answer open-ended questions about hypothetical service situations
The ratio of different room types in a hotel
Personality type

12. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
50000
Pilferage
All housekeeping employees
The buying is based upon predetermined desired inventory levels

13. What happens in a hotels OPL
Laundry is processed
They are individual travelers
Costs increase
A la carte

14. What is true about first tier management companies

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15. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
Presale activity
Night auditor
All housekeeping employees

16. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Make or buy items
A fixed amount paid for a guests daily travel expense
2-4% gross revenue

17. What does STAR report evaluate
Deep cleaning
Empowerment
ADR x Occupancy Rate= RevPar
A hotels sales and marketing teams results in relation to those of other hotels

18. Which is the most important market for large convention hotels
Emergency maintenance
Group market
An outside vendor
The host pays for the beverages cosumed by guests

19. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
They generally manage hotels for a fee
A college graduation weekend occurring near a hotel
$73.00
It is increasingly viewed by guests a a sign of commitment to quality service

20. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Franchise service director
Ritz carlton
OTA
Maintenance request

21. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
When resolving hotel operating problems
A hotels sales and marketing teams results in relation to those of other hotels
Www.tripadvisor.com

22. What is true about abandoned property
A college graduation weekend occurring near a hotel
Trains
$73.00
It has been intentionally left behind

23. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
The pool area
They are not being supervised with a service emphasis
AAHOA
French

24. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Identifying guests needs and wants
Ritz carlton
It is increasingly viewed by guests a a sign of commitment to quality service
Function rooms

25. What is the most important reason for properly maintaining trash removal areas
It is vacant and not yet cleaned
Kellogg cereal
The elimination of insects - rodents and scavenging animals
Maintenance request

26. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Kellogg cereal
It is increasingly viewed by guests a a sign of commitment to quality service
To qualify prospects
Contribution margin

27. What is the purpose of an MSDS
$13.53
At the advertised ending time
Marketing activity
To help keep workers safe

28. 'Terry' refers to guest room amenities that
It has been intentionally left behind
A hotels occupancy tax
Include bath towels - hand towels - and washclothes
$2.25

29. Which of the following best describes 'managers reception' in a limited service hotel
A web site that allows a hotel's guests to post reviews of their previous stays
Preventive maintenance
It is a reception that includes the services of complimentary food and/or beverages
Merchant model

30. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Marketing activity
Profits are higher with banquet sales
Emergency maintenance
Franchise

31. How can guest service best be integrated with employee reward systems
Kellogg cereal
By associating performance in providing guest service with employee compensation
GDS
Service

32. What is another lodging term for work-order
Confirm item quantity and quality
Incandescent bulb
Maintenance request
To help keep workers safe

33. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
It has been intentionally left behind
GDS
They are individual travelers
It is a reception that includes the services of complimentary food and/or beverages

34. What do the initials PM refer to in a hotel maintenance department
Independent
Preventive maintenance
They generally manage hotels for a fee
Service

35. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
They will have the same quality service expectations
By associating performance in providing guest service with employee compensation
Flag

36. What is true about mislaid property
Holiday inn
It has been intentionally left behind
Franchisors sales and marketing efforts
They should be update as guest preferences change over time

37. Which of the following represents the correct order of procedures used in cleaning linens and terry products
They will have the same quality service expectations
They generally manage hotels for a fee
Sorting/washing/drying
When guests bring in their own bottles of alcohol for consumption at a hotel function

38. What is the greatest difference between full service and limited service hotels
They will have the same quality service expectations
Line level employees
It is vacant and not yet cleaned
The food and beverage services offered by the hotel

39. When can a cross-functional team be an effective operatiional tool in a hotel
The number of hotel rooms sold the previous night
28
The specific brands of products served and serving hours
When resolving hotel operating problems

40. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
An outside vendor
Preventive maintenance
Room rates and the number of operating hotel properties will increase
Chain

41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
At the advertised ending time
Line level employees
They are individual travelers
A family on vacation

42. What is true about the traditional russian style

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43. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
They operate hotels for owners using the management company's trade name as the hotels brand
$3.20
$73.00
Waiting for guests to approach staff with specific problems

44. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
To help keep workers safe
They are important for all workers serving food
Routine maintenance

45. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Laundry is processed
FOC
It has been intentionally left behind
Flag

46. What is true about transient travelers
A family on vacation
They are individual travelers
The investor seeks a return on investment (ROI)
Waiting for guests to approach staff with specific problems

47. What best describes a hotels chief engineer

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48. Which is an example of a consumer-generated content web site?
Ritz carlton
They operate hotels for owners but do not use the management company's name as part of the hotels name
Www.tripadvisor.com
Profits are higher with banquet sales

49. To whom does the sous chef in a large hotel report
Maid
Executive chef
When guests bring in their own bottles of alcohol for consumption at a hotel function
When resolving hotel operating problems

50. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
By associating performance in providing guest service with employee compensation
BEO
It is a reception that includes the services of complimentary food and/or beverages
They operate hotels for owners but do not use the management company's name as part of the hotels name