Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Routine maintenance
Daily
Make or buy items
$3.20

2. Which is the most important market for large convention hotels
$1.38
Older travelers
Group market
Empowerment

3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Depreciation
Laundry is processed
An outside vendor
GDS

4. what type of activity describes a site tour
They operate hotels for owners using the management company's trade name as the hotels brand
They generally manage hotels for a fee
Presale activity
Maid

5. What is a lodging industry term for hotels operating under the same brand name
20%
25 or fewer
Chain
Pilferage

6. What is true about an accrual accounting system
3 times the normal usage
A stock issuing company that can own and operate its own hotels
Function rooms
It matches expenses incurred with revenues generated

7. For food service buyers when does the ownership exchange of products the have purchased actually take place
FOC
Holiday inn
Franchise
Upon receiving

8. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
To qualify prospects
Emergency maintenance
BEO

9. What is another lodging industry term for a specific hotel brand name
Upon receiving
Flag
ADR x Occupancy Rate= RevPar
Laundry is processed

10. Which is an example of a branded breakfast item
Contribution margin
Be an effective way to measure progress toward established service standards
Kellogg cereal
Housekeeping

11. from what language does the kitchen term 'mise en place' originate
Improved overall managment of the hotel
French
Trains
Identifying guests needs and wants

12. Which group of housekeeping employees should receive blood born pathogen training
Www.tripadvisor.com
All housekeeping employees
Publicity is free
Eggs and breakfast meat items

13. What is the approximate number of attendees at the average business meeting
Marketing activity
It is prepared and cooked at the guests' table
50000
25 or fewer

14. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
The elimination of insects - rodents and scavenging animals
The person in charge of the hotel's maintenances department
Pilferage

15. What is the one reason a hotel owner might consider hiring a hotel management company
The ensure guest room cleanliness
Executive chef
BEO
Improved overall managment of the hotel

16. Which professional recognition is typically granted by a governmental agency
Emergency maintenance
Licensing
Do not clean this room now
Preventive maintenance

17. What is true about sanitation concerns in a limited service- hotel
Preventive maintenance
POM
Merchant model
They are important for all workers serving food

18. Which types of food items have labor 'built in' to their prices
The investor seeks a return on investment (ROI)
The authority to make key decisions
Maintenance request
Make or buy items

19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Depreciation
Management contract
It has been intentionally left behind
It has been intentionally left behind

20. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The ensure guest room cleanliness
FTC
A hotels sales and marketing teams results in relation to those of other hotels
Opaque rate model

21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
3 times the normal usage
A hotels occupancy tax
The cost is higher than that of dining room service

22. Approximately how many hotels are in operation in the US
50000
An outside vendor
Room rates and the number of operating hotel properties will increase
Comp set

23. Who has the greatest influence on the overall quality of service provided within a hotel
FOC
Ritz carlton
$2.25
The hotels general manager

24. In a hotel guest room - Which is a potential source of HIV
Do not clean this room now
The american hotel and lodging association
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users

25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
When guests bring in their own bottles of alcohol for consumption at a hotel function
$1.38
Maintenance request
$13.53

26. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
It influences the guests total perception of a hotel visit
BEO
Costs increase
Marketing activity

27. Which housekeeping- related term is not used by professional hoteliers
Emergency maintenance
Www.tripadvisor.com
Maid
Contribution margin

28. Which brand is generally recognized as the first hotel chain
Empowerment
The person in charge of the hotel's maintenances department
The strength of the brand name and the revenue the name will bring to the hotel
Holiday inn

29. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The pool area
Attrition
The number of hotel rooms sold the previous night
It influences the guests total perception of a hotel visit

30. 'Terry' refers to guest room amenities that
They generally manage hotels for a fee
It has been intentionally left behind
A hotels occupancy tax
Include bath towels - hand towels - and washclothes

31. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
The elimination of insects - rodents and scavenging animals
OTA
FTC
It is vacant and not yet cleaned

32. What best describes a hotels chief engineer

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33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Include bath towels - hand towels - and washclothes
Housekeeping
The ensure guest room cleanliness
They will have the same quality service expectations

34. Who usually maintains the washers and ryers placed in a hotels guests laundry
3 times the normal usage
Maintenance request
Emergency maintenance
An outside vendor

35. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
New york
They operate hotels for owners but do not use the management company's name as part of the hotels name
POM
Kellogg cereal

36. A CVB is typically funded by what
All housekeeping employees
A hotels occupancy tax
Marketing activity
An outside vendor

37. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Personality type
$2.20
Housekeeping
It is increasingly viewed by guests a a sign of commitment to quality service

38. What is a per diem
Waste disposal costs
When guests bring in their own bottles of alcohol for consumption at a hotel function
A fixed amount paid for a guests daily travel expense
Include bath towels - hand towels - and washclothes

39. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
The host pays for the beverages cosumed by guests
AAHOA
Needles left by intravenous drug users
The person in charge of the hotel's maintenances department

40. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
A hotels sales and marketing teams results in relation to those of other hotels
They are individual travelers
It is vacant and not yet cleaned
Franchise service director

41. Which is true about a hotels commitment to green practices
Flag
Sorting/washing/drying
Maid
It is increasingly viewed by guests a a sign of commitment to quality service

42. What is true about a marketing plan

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43. Which of the following is NOT a demographic factor of a guest
At the advertised ending time
Air handlers
A hotels sales and marketing teams results in relation to those of other hotels
Personality type

44. What is the greatest difference between full service and limited service hotels
The pool area
Ritz carlton
The food and beverage services offered by the hotel
Illumination levels

45. What is true about transient travelers
Include bath towels - hand towels - and washclothes
Effectively answer open-ended questions about hypothetical service situations
They are individual travelers
Needles left by intravenous drug users

46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
The buying is based upon predetermined desired inventory levels
ADR x Occupancy Rate= RevPar
Service

47. What happens to the unit price of food service items as the number of those items purchased increases
It influences the guests total perception of a hotel visit
Deep cleaning
The host pays for the beverages cosumed by guests
Their price per unit declines

48. What is the purpose of cold calling
To qualify prospects
Waiting for guests to approach staff with specific problems
It influences the guests total perception of a hotel visit
It has been intentionally left behind

49. What is true about mislaid property
Banquet manager
Reduced operational costs
Empowerment
It has been intentionally left behind

50. In regard to quality service - a gal of zero defects can
Costs increase
An outside vendor
Be an effective way to measure progress toward established service standards
Presale activity