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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should happen to service procedures after they have been implemented in a hotel






2. Which of the following best describes 'managers reception' in a limited service hotel






3. What is the approximate number of attendees at the average business meeting






4. Who usually maintains the washers and ryers placed in a hotels guests laundry






5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






6. What is the purpose of an MSDS






7. Which professional recognition is typically granted by a governmental agency






8. What does Amtrak operate






9. Which group of employees will most often initiate the largest number of work orders






10. Who has the greatest influence on the overall quality of service provided within a hotel






11. what type of activity describes the act of placing an ad in the yellow pages?






12. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






13. what type of activity describes a site tour






14. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






15. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






16. Which of the following is most essential to providing good service






17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






18. What happens in a hotels OPL






19. In the lodging industry - What is the meaning of the term room mix






20. Who is responsible for making the distinction between mislaid - lost and abandoned property

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21. Who will most often have the greatest detailed knowledge of guest likes and dislikes






22. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






23. What is true about a marketing plan

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24. Which is the most important market for large convention hotels






25. What is true about second-tier management companies

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26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






27. Which factor has the most impact on the number of guests who will be served in a limited service hotel






28. What is the industry term for an organization that provides travel booking services on the internet






29. To whom does the sous chef in a large hotel report






30. 'Terry' refers to guest room amenities that






31. Which of the following is NOT a demographic factor of a guest






32. Who usually maintains the washers and dryers placed in a hotel's guest laundry






33. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






34. Which brand is generally recognized as the first hotel chain






35. Which group is more likely to use the services of a travel agent






36. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






38. What is the type of dining in which each available menu item is sold for an individual price






39. What is the most important reason for properly maintaining trash removal areas






40. What happens to a hotel's POM costs as a hotel ages






41. Which is an example of a consumer-generated content web site?






42. What is a lodging industry term for hotels operating under the same brand name






43. What is true about mislaid property






44. What does a foot candle measure






45. A CVB is typically funded by what






46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






47. Which method would be least effective for determining guests' needs and wants






48. For food service buyers when does the ownership exchange of products the have purchased actually take place






49. What is a REIT






50. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






Can you answer 50 questions in 15 minutes?



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