Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which food service activity happens first
ADR x Occupancy Rate= RevPar
All housekeeping employees
Management contract
Confirm item quantity and quality


2. Which state is NOT among the 3 largest car rental location states
The hotel's executive housekeeper in keeping with the hotel policies and procedures
New york
Incandescent bulb
Needles left by intravenous drug users


3. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Confirm item quantity and quality
$3.20
Illumination levels
It has been intentionally left behind


4. Which group of employees will most often initiate the largest number of work orders
Housekeeping
They operate hotels for owners using the management company's trade name as the hotels brand
Publicity is free
They should be update as guest preferences change over time


5. Which of the following is NOT a demographic factor of a guest
They are important for all workers serving food
Personality type
It has been intentionally left behind
GDS


6. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Personality type
$2.25
The authority to make key decisions


7. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
$3.20
250
Housekeeping


8. what type of activity describes a site tour
They will have the same quality service expectations
The host pays for the beverages cosumed by guests
Presale activity
Needles left by intravenous drug users


9. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Maid
POM
The authority to make key decisions
A hotels occupancy tax


10. What is true about a marketing plan

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11. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The hotels general manager
Do not clean this room now
Older travelers
Deep cleaning


12. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Daily
They are not being supervised with a service emphasis
Franchise service director
Contribution margin


13. Which professional recognition is typically granted by a governmental agency
Trains
It has been intentionally left behind
Licensing
An outside vendor


14. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Management contract
Emergency maintenance
Daily
Executive chef


15. What best describes a hotels chief engineer

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16. What is the type of dining in which each available menu item is sold for an individual price
$13.53
The authority to make key decisions
By associating performance in providing guest service with employee compensation
A la carte


17. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Group market
$1.38
250
The specific brands of products served and serving hours


18. Which housekeeping- related term is not used by professional hoteliers
It matches expenses incurred with revenues generated
Maid
They operate hotels for owners using the management company's trade name as the hotels brand
A hotels sales and marketing teams results in relation to those of other hotels


19. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Upon receiving
Room rates and the number of operating hotel properties will increase
It matches expenses incurred with revenues generated
Night auditor


20. When would hotel guest be charged a corkage fee
Needles left by intravenous drug users
When guests bring in their own bottles of alcohol for consumption at a hotel function
Air handlers
FTC


21. What is the purpose of an MSDS
Holiday inn
They will have the same quality service expectations
Pilferage
To help keep workers safe


22. What is a REIT
The ratio of different room types in a hotel
A stock issuing company that can own and operate its own hotels
A web site that allows a hotel's guests to post reviews of their previous stays
Housekeeping


23. What is true about food served in the traditional french style

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24. What is true about first tier management companies

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25. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
New york
Presale activity
Profits are higher with banquet sales
Line level employees


26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
A college graduation weekend occurring near a hotel
Preventive maintenance
Comp set
It is increasingly viewed by guests a a sign of commitment to quality service


27. What is the one reason a hotel owner might consider hiring a hotel management company
Night auditor
Improved overall managment of the hotel
They are important for all workers serving food
$3.20


28. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
25 or fewer
Profits are higher with banquet sales
Empowerment
Guest preference


29. What is the approximate number of attendees at the average business meeting
Licensing
25 or fewer
Empowerment
To qualify prospects


30. What does STAR report evaluate
Licensing
It matches expenses incurred with revenues generated
Identifying guests needs and wants
A hotels sales and marketing teams results in relation to those of other hotels


31. What is true about the traditional russian style

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32. Who will most often have the greatest detailed knowledge of guest likes and dislikes
They operate hotels for owners but do not use the management company's name as part of the hotels name
Contribution margin
Their price per unit declines
Line level employees


33. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
A family on vacation
Holiday inn
Ritz carlton


34. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
It is increasingly viewed by guests a a sign of commitment to quality service
Comp set
It has been intentionally left behind


35. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Room rates and the number of operating hotel properties will increase
The specific brands of products served and serving hours
28
Emergency maintenance


36. What is the term used to identify those who purchase the rights to a hotels brand naem
Line level employees
Reduced operational costs
Franchise
Incandescent bulb


37. What is another lodging industry term for a specific hotel brand name
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Flag
Group market
Chain


38. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
Preventive maintenance
Waiting for guests to approach staff with specific problems
Preventive maintenance


39. Which is true about a hotels commitment to green practices
Empowerment
POM
It is increasingly viewed by guests a a sign of commitment to quality service
When guests bring in their own bottles of alcohol for consumption at a hotel function


40. How can guest service best be integrated with employee reward systems
The strength of the brand name and the revenue the name will bring to the hotel
28
It matches expenses incurred with revenues generated
By associating performance in providing guest service with employee compensation


41. Approximately how many hotels are in operation in the US
50000
The host pays for the beverages cosumed by guests
A family on vacation
Make or buy items


42. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Franchisor
Preventive maintenance
Laundry is processed


43. Which of the following is most essential to providing good service
Pilferage
Identifying guests needs and wants
A fixed amount paid for a guests daily travel expense
Contribution margin


44. What is the difference between advertising and publicity
50%
They generally manage hotels for a fee
Publicity is free
The pool area


45. What is true about mislaid property
The host pays for the beverages cosumed by guests
Needles left by intravenous drug users
Incandescent bulb
It has been intentionally left behind


46. Which is the most important market for large convention hotels
Maintenance request
Package
It is vacant and not yet cleaned
Group market


47. Which group of housekeeping employees should receive blood born pathogen training
An outside vendor
All housekeeping employees
They generally manage hotels for a fee
Reduced operational costs


48. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
When resolving hotel operating problems
They will have the same quality service expectations
Holiday inn
It is vacant and not yet cleaned


49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
The buying is based upon predetermined desired inventory levels
New york
At the advertised ending time
Make or buy items


50. What is a lodging industry term for hotels operating under the same brand name
Chain
Franchisor
Independent
It influences the guests total perception of a hotel visit