Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Upon receiving
$2.25
Preventive maintenance
By associating performance in providing guest service with employee compensation

2. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
AAHOA
A fixed amount paid for a guests daily travel expense
Purchases of food
Profits are higher with banquet sales

3. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
The food and beverage services offered by the hotel
At the advertised ending time
Waste disposal costs
Kellogg cereal

4. In regard to quality service - a gal of zero defects can
Franchise
Emergency maintenance
Be an effective way to measure progress toward established service standards
3 times the normal usage

5. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
All housekeeping employees
FTC
Attrition
Flag

6. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The strength of the brand name and the revenue the name will bring to the hotel
Incandescent bulb
They are important for all workers serving food
Value

7. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Maid
To help keep workers safe
Identifying guests needs and wants

8. What is true about mislaid property
Preventive maintenance
A college graduation weekend occurring near a hotel
The authority to make key decisions
It has been intentionally left behind

9. What is a REIT
A stock issuing company that can own and operate its own hotels
BEO
To qualify prospects
Line level employees

10. What is a lodging industry term for hotels operating under the same brand name
Chain
The food and beverage services offered by the hotel
By associating performance in providing guest service with employee compensation
Franchisor

11. what type of activity describes a site tour
Presale activity
ADR x Occupancy Rate= RevPar
Do not clean this room now
They should be update as guest preferences change over time

12. What is a normal par level in hotel laundry
New york
Maintenance request
3 times the normal usage
Trains

13. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
BEO
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Eggs and breakfast meat items

14. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
To qualify prospects
Be an effective way to measure progress toward established service standards
$73.00
Routine maintenance

15. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
To qualify prospects
28
Air handlers
Ritz carlton

16. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Depreciation
FTC
Opaque rate model
BEO

17. Which method would be least effective for determining guests' needs and wants
A hotels sales and marketing teams results in relation to those of other hotels
Night auditor
Service
Waiting for guests to approach staff with specific problems

18. What is another lodging term for work-order
A web site that allows a hotel's guests to post reviews of their previous stays
Empowerment
Maintenance request
A hotels occupancy tax

19. Which of the following best describes 'managers reception' in a limited service hotel
A hotels occupancy tax
Flag
It is a reception that includes the services of complimentary food and/or beverages
Waste disposal costs

20. What is true about a hosted bar
Purchases of food
Opaque rate model
The host pays for the beverages cosumed by guests
The ensure guest room cleanliness

21. Which of the following is most essential to providing good service
It is a reception that includes the services of complimentary food and/or beverages
Identifying guests needs and wants
Be an effective way to measure progress toward established service standards
ADR x Occupancy Rate= RevPar

22. Which area would be considered public space in a hotel
Waste disposal costs
The elimination of insects - rodents and scavenging animals
The pool area
Franchisor

23. What best describes a hotels chief engineer

24. What is the most important reason for properly maintaining trash removal areas
Ritz carlton
Water pumps
Service
The elimination of insects - rodents and scavenging animals

25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The food and beverage services offered by the hotel
$1.38
Contribution margin
Guest preference

26. What is true about a marketing plan

27. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Upon receiving
The american hotel and lodging association
An outside vendor
50%

28. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Franchise
Franchise service director
OTA

29. What is true about an accrual accounting system
Chain
They are individual travelers
Franchisors sales and marketing efforts
It matches expenses incurred with revenues generated

30. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Kellogg cereal
Depreciation
A hotels occupancy tax
Chain

31. Which of the following is the formula hoteliers use to calculate RevPar
Routine maintenance
Function rooms
ADR x Occupancy Rate= RevPar
Upon receiving

32. Which is true about a hotels commitment to green practices
They are not being supervised with a service emphasis
POM
They are individual travelers
It is increasingly viewed by guests a a sign of commitment to quality service

33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Routine maintenance
Make or buy items
The strength of the brand name and the revenue the name will bring to the hotel
The ratio of different room types in a hotel

34. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Waiting for guests to approach staff with specific problems
$73.00
Publicity is free
Franchise service director

35. What is true about abandoned property
Franchise
Group market
It has been intentionally left behind
The ensure guest room cleanliness

36. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
FTC
Include bath towels - hand towels - and washclothes
They are not being supervised with a service emphasis
They should be update as guest preferences change over time

37. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
A stock issuing company that can own and operate its own hotels
A hotels occupancy tax
Franchise service director

38. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
$2.25
Group market
They operate hotels for owners but do not use the management company's name as part of the hotels name

39. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
AAHOA
Your ADR is higher then that of your competitors
Opaque rate model
They are not being supervised with a service emphasis

40. Which housekeeping- related term is not used by professional hoteliers
Maid
50000
$2.25
A fixed amount paid for a guests daily travel expense

41. What should happen to service procedures after they have been implemented in a hotel
A reunion held for veterans of the vietnam war
250
They should be update as guest preferences change over time
Franchise service director

42. What is true about the traditional russian style

43. What is the term used to identify those who sell the rights to use a hotels brand name
Maintenance request
An outside vendor
Franchisor
The cost is higher than that of dining room service

44. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
A reunion held for veterans of the vietnam war
AAHOA
Laundry is processed
New york

45. What is the greatest difference between full service and limited service hotels
28
The food and beverage services offered by the hotel
The ratio of different room types in a hotel
Kellogg cereal

46. Which types of food items have labor 'built in' to their prices
Opaque rate model
It has been intentionally left behind
Emergency maintenance
Make or buy items

47. What is the lodging industry term for a hotel that is not part of a franchise group?
$13.53
Independent
Pilferage
Laundry is processed

48. Approximately how many hotels are in operation in the US
It is prepared and cooked at the guests' table
50000
Empowerment
The host pays for the beverages cosumed by guests

49. 'Terry' refers to guest room amenities that
$2.25
Personality type
Group market
Include bath towels - hand towels - and washclothes

50. What is the advantage of a CFL
Reduced operational costs
AAHOA
Effectively answer open-ended questions about hypothetical service situations
Purchases of food