Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the approximate number of attendees at the average business meeting
25 or fewer
A hotels sales and marketing teams results in relation to those of other hotels
At the advertised ending time
French

2. What is true about hotel management companies
POM
They generally manage hotels for a fee
Confirm item quantity and quality
An outside vendor

3. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Merchant model
Holiday inn
Banquet manager

4. which factor most influences guest perceptions about their experience at a lodging operation
They are not being supervised with a service emphasis
The host pays for the beverages cosumed by guests
The cost is higher than that of dining room service
Service

5. Which state is NOT among the 3 largest car rental location states
New york
AAHOA
GDS
It matches expenses incurred with revenues generated

6. What happens to a hotel's POM costs as a hotel ages
20%
A hotels occupancy tax
Costs increase
Emergency maintenance

7. What best describes a hotels chief engineer

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8. A CVB is typically funded by what
A hotels occupancy tax
$73.00
To help keep workers safe
Effectively answer open-ended questions about hypothetical service situations

9. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Holiday inn
Effectively answer open-ended questions about hypothetical service situations
Housekeeping

10. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
The elimination of insects - rodents and scavenging animals
The person in charge of the hotel's maintenances department
To help keep workers safe

11. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
The ratio of different room types in a hotel
Presale activity
Depreciation
A stock issuing company that can own and operate its own hotels

12. Which of the following would be considered a user-generated web site

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13. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Daily
Merchant model
Air handlers
Presale activity

14. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Waiting for guests to approach staff with specific problems
Incandescent bulb
It matches expenses incurred with revenues generated
A la carte

15. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Line level employees
Daily
It matches expenses incurred with revenues generated
Ritz carlton

16. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
A family on vacation
The ensure guest room cleanliness
The hotels general manager

17. What is the term used to identify those who sell the rights to use a hotels brand name
The pool area
Franchisor
Eggs and breakfast meat items
GDS

18. what type of activity describes a site tour
FOC
Presale activity
AAHOA
Upon receiving

19. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Their price per unit declines
$13.53
Package
Eggs and breakfast meat items

20. Who is responsible for making the distinction between mislaid - lost and abandoned property

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21. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
They generally manage hotels for a fee
The pool area
The investor seeks a return on investment (ROI)

22. What is the advantage of a CFL
It is designed to meet the hotel's sales goal
Marketing activity
Reduced operational costs
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

23. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Franchisors sales and marketing efforts
The host pays for the beverages cosumed by guests
A fixed amount paid for a guests daily travel expense

24. What is true about sanitation concerns in a limited service- hotel
Comp set
Licensing
They are important for all workers serving food
The ensure guest room cleanliness

25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Merchant model
The elimination of insects - rodents and scavenging animals
Kellogg cereal

26. When would hotel guest be charged a corkage fee
The american hotel and lodging association
French
When guests bring in their own bottles of alcohol for consumption at a hotel function
Attrition

27. What is true about transient travelers
Licensing
They are individual travelers
Marketing activity
GDS

28. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Franchise service director
Waste disposal costs
FTC

29. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Be an effective way to measure progress toward established service standards
Comp set
They are not being supervised with a service emphasis
Make or buy items

30. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
New york
25 or fewer
Presale activity

31. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Value
They operate hotels for owners but do not use the management company's name as part of the hotels name
Do not clean this room now

32. Which group would be classified as 'leisure travelers'
Line level employees
A family on vacation
Emergency maintenance
They are individual travelers

33. What is the one reason a hotel owner might consider hiring a hotel management company
Flag
Trains
50%
Improved overall managment of the hotel

34. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The buying is based upon predetermined desired inventory levels
Illumination levels
Emergency maintenance
Waiting for guests to approach staff with specific problems

35. What is true about abandoned property
It has been intentionally left behind
It is a reception that includes the services of complimentary food and/or beverages
Eggs and breakfast meat items
Merchant model

36. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
OTA
AAHOA
The person in charge of the hotel's maintenances department
A web site that allows a hotel's guests to post reviews of their previous stays

37. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Line level employees
Value
Profits are higher with banquet sales
Your ADR is higher then that of your competitors

38. What is most likely to happen when many travelers want to visit and stay in an area
It is a reception that includes the services of complimentary food and/or beverages
Room rates and the number of operating hotel properties will increase
It is increasingly viewed by guests a a sign of commitment to quality service
Be an effective way to measure progress toward established service standards

39. What does Amtrak operate
Trains
OTA
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It is increasingly viewed by guests a a sign of commitment to quality service

40. What is true about second-tier management companies

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41. What is true about abandoned property
The strength of the brand name and the revenue the name will bring to the hotel
The person in charge of the hotel's maintenances department
It has been intentionally left behind
$3.20

42. What does a foot candle measure
Illumination levels
Routine maintenance
3 times the normal usage
Contribution margin

43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It has been intentionally left behind
28
The hotels general manager
Maid

44. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
Confirm item quantity and quality
POM
Depreciation

45. Which of the following is NOT a demographic factor of a guest
They operate hotels for owners but do not use the management company's name as part of the hotels name
Personality type
Ritz carlton
Service

46. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Comp set
An outside vendor
To help keep workers safe
Kellogg cereal

47. What is the difference between advertising and publicity
Needles left by intravenous drug users
Presale activity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Publicity is free

48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
An outside vendor
The pool area
A web site that allows a hotel's guests to post reviews of their previous stays
The american hotel and lodging association

49. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$1.38
The ratio of different room types in a hotel
Reduced operational costs

50. In Which type of booking model are room rates readily viewed on-line by potential guests?
Package
2-4% gross revenue
Eggs and breakfast meat items
Merchant model