Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






2. What is true about abandoned property






3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






4. Who has the greatest influence on the overall quality of service provided within a hotel






5. What is true about an accrual accounting system






6. What is another lodging term for work-order






7. What is the approximate number of attendees at the average business meeting






8. What is true about first tier management companies

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9. Which group of employees will most often initiate the largest number of work orders






10. Which position would be a direct report to a hotels F&B director






11. Which area would be considered public space in a hotel






12. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






13. What is true about the cost of providing room service meals






14. what type of activity describes a site tour






15. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






16. Which housekeeping- related term is not used by professional hoteliers






17. In a hotel guest room - Which is a potential source of HIV






18. A brand specific frequent guest program is an example of a...






19. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






20. Approximately how many hotels are in operation in the US






21. Which of the following is essential if employees are to effectively resolve guest problems as they occur






22. What is the advantage of a CFL






23. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






24. Which types of food items have labor 'built in' to their prices






25. what type of activity describes the act of placing an ad in the yellow pages?






26. 'Terry' refers to guest room amenities that






27. What is the purpose of cold calling






28. In a housekeeping department - What is the role of inspector






29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






30. What is true about sanitation concerns in a limited service- hotel






31. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






32. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






33. Which of the following is a demand generator






34. When would hotel guest be charged a corkage fee






35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






36. which factor most influences guest perceptions about their experience at a lodging operation






37. In regard to quality service - a gal of zero defects can






38. What is the lodging industry term for a hotel that is not part of a franchise group?






39. What is the difference between advertising and publicity






40. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. Which group of housekeeping employees should receive blood born pathogen training






43. What best describes a hotels chief engineer

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44. Which state is NOT among the 3 largest car rental location states






45. Which group is more likely to use the services of a travel agent






46. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






47. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






48. For Which item below would a 'replace as needed' program be best






49. Which is the most important market for large convention hotels






50. The best menus are those developed based upon