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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens in a hotels OPL






2. Which food service activity happens first






3. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






4. Which group of housekeeping employees should receive blood born pathogen training






5. What is most likely to happen when many travelers want to visit and stay in an area






6. What is the greatest difference between full service and limited service hotels






7. What is true about the traditional russian style

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8. Which group would be classified as 'leisure travelers'






9. A CVB is typically funded by what






10. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






11. Which factor has the most impact on the number of guests who will be served in a limited service hotel






12. What is the term describing stealing of small quantities of something over a period of time






13. Which of the following would be considered a user-generated web site

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14. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






15. Who usually maintains the washers and dryers placed in a hotel's guest laundry






16. Which housekeeping- related term is not used by professional hoteliers






17. In a hotel guest room - Which is a potential source of HIV






18. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






19. What is true about food served in the traditional french style

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20. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






22. Which brand is generally recognized as the first hotel chain






23. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






24. Which professional recognition is typically granted by a governmental agency






25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






27. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






28. In Which type of booking model are room rates readily viewed on-line by potential guests?






29. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






30. What does a foot candle measure






31. In the lodging industry - What is the meaning of the term room mix






32. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






33. What happens to the unit price of food service items as the number of those items purchased increases






34. What is the difference between advertising and publicity






35. What is the one reason a hotel owner might consider hiring a hotel management company






36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






37. Which position would be a direct report to a hotels F&B director






38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






39. What is the purpose of an MSDS






40. What is a per diem






41. The best menus are those developed based upon






42. Which types of food items have labor 'built in' to their prices






43. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






45. What is the type of dining in which each available menu item is sold for an individual price






46. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






47. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






48. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






49. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






50. When would hotel guest be charged a corkage fee







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Can you answer 50 questions in 15 minutes?


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