Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is an example of a branded breakfast item
Routine maintenance
Costs increase
Kellogg cereal
Include bath towels - hand towels - and washclothes

2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The person in charge of the hotel's maintenances department
$13.53
It is designed to meet the hotel's sales goal
Upon receiving

3. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
OTA
28
Trains
The pool area

4. Which of the following is most essential to providing good service
Their price per unit declines
Identifying guests needs and wants
$73.00
Reduced operational costs

5. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
A hotels occupancy tax
Maintenance request
GDS
It has been intentionally left behind

6. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
POM
Guest preference
Preventive maintenance
Package

7. Which housekeeping- related term is not used by professional hoteliers
20%
An outside vendor
Maid
2-4% gross revenue

8. What is true about abandoned property
It has been intentionally left behind
They should be update as guest preferences change over time
By associating performance in providing guest service with employee compensation
Chain

9. What is the type of dining in which each available menu item is sold for an individual price
The strength of the brand name and the revenue the name will bring to the hotel
It is prepared and cooked at the guests' table
A la carte
The pool area

10. which factor most influences guest perceptions about their experience at a lodging operation
Ritz carlton
$13.53
Service
It is prepared and cooked at the guests' table

11. When would hotel guest be charged a corkage fee
The buying is based upon predetermined desired inventory levels
When guests bring in their own bottles of alcohol for consumption at a hotel function
Preventive maintenance
The person in charge of the hotel's maintenances department

12. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
They should be update as guest preferences change over time
Do not clean this room now
Merchant model
A fixed amount paid for a guests daily travel expense

13. In Which type of booking model are room rates readily viewed on-line by potential guests?
Improved overall managment of the hotel
Merchant model
Housekeeping
Purchases of food

14. What is the purpose of cold calling
It is prepared and cooked at the guests' table
They are important for all workers serving food
To qualify prospects
28

15. When can a cross-functional team be an effective operatiional tool in a hotel
Deep cleaning
Older travelers
When resolving hotel operating problems
Make or buy items

16. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Executive chef
GDS
Emergency maintenance
Purchases of food

17. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
They are individual travelers
Opaque rate model
A web site that allows a hotel's guests to post reviews of their previous stays

18. Which brand is generally recognized as the first hotel chain
Attrition
Holiday inn
Preventive maintenance
The number of hotel rooms sold the previous night

19. What is true about a hosted bar
The authority to make key decisions
The host pays for the beverages cosumed by guests
Preventive maintenance
It is vacant and not yet cleaned

20. What is true about an investor in a hotel
The authority to make key decisions
Management contract
The investor seeks a return on investment (ROI)
A stock issuing company that can own and operate its own hotels

21. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
2-4% gross revenue
Their price per unit declines
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

22. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
The pool area
An outside vendor
50000
They are not being supervised with a service emphasis

23. Which is an example of a consumer-generated content web site?
To help keep workers safe
Guest preference
Www.tripadvisor.com
Emergency maintenance

24. What is true about the traditional russian style

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25. What do the initials PM refer to in a hotel maintenance department
The number of hotel rooms sold the previous night
Preventive maintenance
Eggs and breakfast meat items
Management contract

26. What best describes a hotels chief engineer

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27. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
50%
Attrition
The number of hotel rooms sold the previous night
An outside vendor

28. Which professional recognition is typically granted by a governmental agency
Value
Licensing
AAHOA
Deep cleaning

29. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Group market
Effectively answer open-ended questions about hypothetical service situations
They operate hotels for owners using the management company's trade name as the hotels brand

30. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
OTA
Be an effective way to measure progress toward established service standards
The specific brands of products served and serving hours
A reunion held for veterans of the vietnam war

31. what type of activity describes a site tour
Franchise service director
It has been intentionally left behind
Profits are higher with banquet sales
Presale activity

32. What is true about first tier management companies

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33. What is a lodging industry term for hotels operating under the same brand name
Identifying guests needs and wants
Chain
A reunion held for veterans of the vietnam war
Licensing

34. What is the approximate number of attendees at the average business meeting
Preventive maintenance
25 or fewer
The food and beverage services offered by the hotel
250

35. What does Amtrak operate
Purchases of food
BEO
Www.tripadvisor.com
Trains

36. Who has the greatest influence on the overall quality of service provided within a hotel
Older travelers
Maid
The hotels general manager
Incandescent bulb

37. What is true about an accrual accounting system
The person in charge of the hotel's maintenances department
Management contract
A college graduation weekend occurring near a hotel
It matches expenses incurred with revenues generated

38. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Function rooms
Incandescent bulb
They generally manage hotels for a fee

39. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
They will have the same quality service expectations
Franchisors sales and marketing efforts
Marketing activity

40. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
50000
Service
$1.38
The food and beverage services offered by the hotel

41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
FTC
An outside vendor
Daily
ADR x Occupancy Rate= RevPar

42. Which group of housekeeping employees should receive blood born pathogen training
3 times the normal usage
Confirm item quantity and quality
Air handlers
All housekeeping employees

43. Which group would be classified as 'leisure travelers'
They will have the same quality service expectations
Confirm item quantity and quality
A family on vacation
Incandescent bulb

44. What is the difference between advertising and publicity
A la carte
Publicity is free
Daily
Your ADR is higher then that of your competitors

45. What is the advantage of a CFL
Management contract
Reduced operational costs
Ritz carlton
The number of hotel rooms sold the previous night

46. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Attrition
28
Sorting/washing/drying
Guest preference

47. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Chain
Comp set
Night auditor
A family on vacation

48. Which state is NOT among the 3 largest car rental location states
New york
20%
2-4% gross revenue
Sorting/washing/drying

49. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
A stock issuing company that can own and operate its own hotels
A hotels occupancy tax
Line level employees
Waste disposal costs

50. Which of the following would be considered a user-generated web site

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