Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. from what language does the kitchen term 'mise en place' originate
Their price per unit declines
French
At the advertised ending time
Preventive maintenance

2. What is true about abandoned property
The hotels general manager
It has been intentionally left behind
50000
The authority to make key decisions

3. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

4. What is the type of dining in which each available menu item is sold for an individual price
A la carte
They operate hotels for owners but do not use the management company's name as part of the hotels name
A fixed amount paid for a guests daily travel expense
Upon receiving

5. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Depreciation
A hotels sales and marketing teams results in relation to those of other hotels
Purchases of food
Waiting for guests to approach staff with specific problems

6. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Holiday inn
It has been intentionally left behind
Purchases of food

7. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Attrition
ADR x Occupancy Rate= RevPar
Franchisor

8. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Presale activity
The number of hotel rooms sold the previous night
Www.tripadvisor.com
FOC

9. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Kellogg cereal
Do not clean this room now
Needles left by intravenous drug users

10. Which of the following is most essential to providing good service
Guest preference
$13.53
Identifying guests needs and wants
Chain

11. Which is true about a hotels commitment to green practices
It is designed to meet the hotel's sales goal
Pilferage
Franchisors sales and marketing efforts
It is increasingly viewed by guests a a sign of commitment to quality service

12. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
BEO
$1.38
Publicity is free
Holiday inn

13. which factor most influences guest perceptions about their experience at a lodging operation
Franchisors sales and marketing efforts
Service
The hotels general manager
Do not clean this room now

14. Who usually maintains the washers and ryers placed in a hotels guests laundry
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Ritz carlton
25 or fewer
An outside vendor

15. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
When guests bring in their own bottles of alcohol for consumption at a hotel function
They are not being supervised with a service emphasis
Confirm item quantity and quality
They are important for all workers serving food

16. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Night auditor
Kellogg cereal
Deep cleaning
Identifying guests needs and wants

17. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

18. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
When guests bring in their own bottles of alcohol for consumption at a hotel function
They operate hotels for owners but do not use the management company's name as part of the hotels name
A hotels occupancy tax
FTC

19. What is another lodging term for work-order
To help keep workers safe
Depreciation
Maintenance request
Eggs and breakfast meat items

20. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Improved overall managment of the hotel
250
A reunion held for veterans of the vietnam war

21. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
By associating performance in providing guest service with employee compensation
A web site that allows a hotel's guests to post reviews of their previous stays
Do not clean this room now

22. What do the initials PM refer to in a hotel maintenance department
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is a reception that includes the services of complimentary food and/or beverages
$13.53
Preventive maintenance

23. A CVB is typically funded by what
They will have the same quality service expectations
A hotels occupancy tax
Identifying guests needs and wants
Water pumps

24. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
OTA
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Profits are higher with banquet sales
A web site that allows a hotel's guests to post reviews of their previous stays

25. What is a REIT
It has been intentionally left behind
A stock issuing company that can own and operate its own hotels
The elimination of insects - rodents and scavenging animals
The hotel's executive housekeeper in keeping with the hotel policies and procedures

26. What is a per diem
Air handlers
A fixed amount paid for a guests daily travel expense
Do not clean this room now
Make or buy items

27. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

28. What is a normal par level in hotel laundry
GDS
3 times the normal usage
When guests bring in their own bottles of alcohol for consumption at a hotel function
To help keep workers safe

29. What is true about transient travelers
They are individual travelers
Franchise
Needles left by intravenous drug users
Upon receiving

30. Which professional recognition is typically granted by a governmental agency
Licensing
Function rooms
Upon receiving
They operate hotels for owners but do not use the management company's name as part of the hotels name

31. What is the difference between advertising and publicity
It has been intentionally left behind
It is designed to meet the hotel's sales goal
Publicity is free
The authority to make key decisions

32. Which of the following is a demand generator
Maid
They are important for all workers serving food
A college graduation weekend occurring near a hotel
Confirm item quantity and quality

33. What is the one reason a hotel owner might consider hiring a hotel management company
Comp set
Pilferage
Improved overall managment of the hotel
FOC

34. Which of the following best describes a 'moment of truth'
Waste disposal costs
They are individual travelers
Older travelers
It influences the guests total perception of a hotel visit

35. Which group would be classified as 'leisure travelers'
50000
Maid
To help keep workers safe
A family on vacation

36. What is the purpose of cold calling
They are not being supervised with a service emphasis
Ritz carlton
To qualify prospects
The host pays for the beverages cosumed by guests

37. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
New york
BEO
They operate hotels for owners using the management company's trade name as the hotels brand
They are individual travelers

38. What does STAR report evaluate
They operate hotels for owners but do not use the management company's name as part of the hotels name
Publicity is free
A hotels sales and marketing teams results in relation to those of other hotels
Maintenance request

39. Which state is NOT among the 3 largest car rental location states
GDS
A family on vacation
Flag
New york

40. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Preventive maintenance
$2.25
Sorting/washing/drying
A hotels sales and marketing teams results in relation to those of other hotels

41. To whom does the sous chef in a large hotel report
Water pumps
Costs increase
A la carte
Executive chef

42. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
3 times the normal usage
French
28
A fixed amount paid for a guests daily travel expense

43. What is the greatest difference between full service and limited service hotels
Merchant model
$3.20
Trains
The food and beverage services offered by the hotel

44. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Holiday inn
Package
Management contract

45. Which is an example of a consumer-generated content web site?
Franchisor
Www.tripadvisor.com
Preventive maintenance
GDS

46. Which is the most important market for large convention hotels
Group market
The buying is based upon predetermined desired inventory levels
Maintenance request
Presale activity

47. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
The ensure guest room cleanliness
Personality type
A hotels sales and marketing teams results in relation to those of other hotels

48. What is the lodging industry term for a hotel that is not part of a franchise group?
They should be update as guest preferences change over time
The elimination of insects - rodents and scavenging animals
Independent
The ensure guest room cleanliness

49. What is the purpose of an MSDS
Costs increase
Holiday inn
Room rates and the number of operating hotel properties will increase
To help keep workers safe

50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
The strength of the brand name and the revenue the name will bring to the hotel
Identifying guests needs and wants
Deep cleaning