Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens in a hotels OPL






2. Which of the following is a demand generator






3. which factor most influences guest perceptions about their experience at a lodging operation






4. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






5. Which area would be considered public space in a hotel






6. What do the initials PM refer to in a hotel maintenance department






7. What is true about a hotel room that is 'on-change'






8. What should happen to service procedures after they have been implemented in a hotel






9. What is the one reason a hotel owner might consider hiring a hotel management company






10. What is a REIT






11. What is true about an investor in a hotel






12. What is the difference between advertising and publicity






13. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






14. In a hotel guest room - Which is a potential source of HIV






15. from what language does the kitchen term 'mise en place' originate






16. What is the purpose of cold calling






17. What is true about second-tier management companies

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18. What is true about food served in the traditional french style

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19. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






20. What is the lodging industry term for a hotel that is not part of a franchise group?






21. Who has the greatest influence on the overall quality of service provided within a hotel






22. What is true about transient travelers






23. In regard to quality service - a gal of zero defects can






24. Which is the most important market for large convention hotels






25. For food service buyers when does the ownership exchange of products the have purchased actually take place






26. Approximately how many hotels are in operation in the US






27. What best describes a hotels chief engineer

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28. What is true about mislaid property






29. What is true about hotel management companies






30. When can a cross-functional team be an effective operatiional tool in a hotel






31. The best menus are those developed based upon






32. Which food service activity happens first






33. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






34. Managers can seek out service-minded staff by hiring those job applicants who






35. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






37. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






38. Which types of food items have labor 'built in' to their prices






39. What is the greatest difference between full service and limited service hotels






40. what type of activity describes a site tour






41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






42. 'Terry' refers to guest room amenities that






43. What is the term describing stealing of small quantities of something over a period of time






44. Who is responsible for making the distinction between mislaid - lost and abandoned property

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45. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. What is true about the cost of providing room service meals






48. Which state is NOT among the 3 largest car rental location states






49. Which is an example of a branded breakfast item






50. What happens to a hotel's POM costs as a hotel ages