Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






2. A brand specific frequent guest program is an example of a...






3. What is true about abandoned property






4. What is the approximate number of attendees at the average business meeting






5. What is most likely to happen when many travelers want to visit and stay in an area






6. what type of activity describes a site tour






7. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






8. What is the term describing stealing of small quantities of something over a period of time






9. The best menus are those developed based upon






10. What is the industry term for an organization that provides travel booking services on the internet






11. What is the purpose of an MSDS






12. Which is true about a hotels commitment to green practices






13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






14. Who is responsible for making the distinction between mislaid - lost and abandoned property

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15. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






16. Approximately how many hotels are in operation in the US






17. What do the initials PM refer to in a hotel maintenance department






18. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






19. Which housekeeping- related term is not used by professional hoteliers






20. What does a foot candle measure






21. What is true about food served in the traditional french style

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22. Who will most often have the greatest detailed knowledge of guest likes and dislikes






23. Which group would be classified as 'leisure travelers'






24. What is a lodging industry term for hotels operating under the same brand name






25. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






26. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






27. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






28. Which is the most important market for large convention hotels






29. When would hotel guest be charged a corkage fee






30. What is the purpose of cold calling






31. What is another lodging term for work-order






32. what type of activity describes the act of placing an ad in the yellow pages?






33. What happens to the unit price of food service items as the number of those items purchased increases






34. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






35. Which types of food items have labor 'built in' to their prices






36. What happens to a hotel's POM costs as a hotel ages






37. Which state is NOT among the 3 largest car rental location states






38. What is another lodging industry term for a specific hotel brand name






39. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






40. What does Amtrak operate






41. In a housekeeping department - What is the role of inspector






42. Which factor has the most impact on the number of guests who will be served in a limited service hotel






43. What is true about an accrual accounting system






44. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






46. Which is an example of a consumer-generated content web site?






47. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






49. What is true about abandoned property






50. How can guest service best be integrated with employee reward systems