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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Terry' refers to guest room amenities that






2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






3. In Which type of booking model are room rates readily viewed on-line by potential guests?






4. Which of the following is a demand generator






5. What is true about an accrual accounting system






6. What is the one reason a hotel owner might consider hiring a hotel management company






7. To whom does the sous chef in a large hotel report






8. What is true about the traditional russian style

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9. Which of the following is essential if employees are to effectively resolve guest problems as they occur






10. The best menus are those developed based upon






11. Who is responsible for making the distinction between mislaid - lost and abandoned property

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12. What is the purpose of an MSDS






13. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






14. What is true about first tier management companies

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15. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






16. What is another lodging term for work-order






17. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






18. What is the type of dining in which each available menu item is sold for an individual price






19. What is another lodging industry term for a specific hotel brand name






20. Which group is more likely to use the services of a travel agent






21. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






22. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






23. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






24. What is the approximate number of attendees at the average business meeting






25. What happens in a hotels OPL






26. What is true about mislaid property






27. When can a cross-functional team be an effective operatiional tool in a hotel






28. What is true about sanitation concerns in a limited service- hotel






29. In a hotel guest room - Which is a potential source of HIV






30. what type of activity describes a site tour






31. What is a per diem






32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






35. Which is an example of a consumer-generated content web site?






36. What is the greatest difference between full service and limited service hotels






37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






38. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






39. Which group of housekeeping employees should receive blood born pathogen training






40. How can guest service best be integrated with employee reward systems






41. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






42. Managers can seek out service-minded staff by hiring those job applicants who






43. Who usually maintains the washers and ryers placed in a hotels guests laundry






44. Which of the following best describes a 'moment of truth'






45. Which of the following is most essential to providing good service






46. What does a foot candle measure






47. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






48. What is the purpose of cold calling






49. Which area would be considered public space in a hotel






50. Which of the following is NOT a demographic factor of a guest







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Can you answer 50 questions in 15 minutes?


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