Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When can a cross-functional team be an effective operatiional tool in a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
Trains
When resolving hotel operating problems
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Night auditor
At the advertised ending time
Publicity is free
Waste disposal costs

3. What best describes a hotels chief engineer

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4. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Value
BEO
The ratio of different room types in a hotel
Costs increase

5. What is the purpose of an MSDS
To help keep workers safe
The hotels general manager
$2.25
Waiting for guests to approach staff with specific problems

6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Guest preference
The ensure guest room cleanliness
FTC
Function rooms

7. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Emergency maintenance
To qualify prospects
Franchisors sales and marketing efforts
At the advertised ending time

8. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
They will have the same quality service expectations
Maid
Deep cleaning
Sorting/washing/drying

9. Which factor has the most impact on the number of guests who will be served in a limited service hotel
$3.20
Costs increase
Empowerment
The number of hotel rooms sold the previous night

10. What is true about a marketing plan

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11. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
To qualify prospects
Sorting/washing/drying
GDS
The specific brands of products served and serving hours

12. What is true about first tier management companies

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13. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
French
Air handlers
Presale activity
New york

14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The specific brands of products served and serving hours
Eggs and breakfast meat items
It is vacant and not yet cleaned
Banquet manager

15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The ratio of different room types in a hotel
To help keep workers safe
20%
Holiday inn

16. which factor most influences guest perceptions about their experience at a lodging operation
A hotels occupancy tax
The number of hotel rooms sold the previous night
Service
It is vacant and not yet cleaned

17. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Presale activity
The specific brands of products served and serving hours
Package
Effectively answer open-ended questions about hypothetical service situations

18. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
They are not being supervised with a service emphasis
The ensure guest room cleanliness
28
They generally manage hotels for a fee

19. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Contribution margin
Licensing
Trains

20. Which is the most important market for large convention hotels
Comp set
Older travelers
Group market
French

21. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
28
$3.20
A hotels occupancy tax

22. What happens in a hotels OPL
An outside vendor
Water pumps
Be an effective way to measure progress toward established service standards
Laundry is processed

23. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
When resolving hotel operating problems
It has been intentionally left behind
Routine maintenance
Deep cleaning

24. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
It matches expenses incurred with revenues generated
Make or buy items
It is vacant and not yet cleaned

25. What is true about mislaid property
BEO
Do not clean this room now
It has been intentionally left behind
A reunion held for veterans of the vietnam war

26. What is another lodging term for work-order
New york
An outside vendor
Maintenance request
Group market

27. Which group is more likely to use the services of a travel agent
They operate hotels for owners but do not use the management company's name as part of the hotels name
Franchisor
Older travelers
New york

28. what type of activity describes a site tour
Preventive maintenance
Depreciation
Presale activity
AAHOA

29. What happens to a hotel's POM costs as a hotel ages
Effectively answer open-ended questions about hypothetical service situations
Improved overall managment of the hotel
Line level employees
Costs increase

30. What is a normal par level in hotel laundry
3 times the normal usage
The food and beverage services offered by the hotel
Upon receiving
The investor seeks a return on investment (ROI)

31. To whom does the sous chef in a large hotel report
The specific brands of products served and serving hours
Executive chef
The ratio of different room types in a hotel
OTA

32. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
The cost is higher than that of dining room service
The specific brands of products served and serving hours
Franchisors sales and marketing efforts

33. What is true about hotel management companies
The elimination of insects - rodents and scavenging animals
They generally manage hotels for a fee
A stock issuing company that can own and operate its own hotels
A hotels occupancy tax

34. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
The number of hotel rooms sold the previous night
Routine maintenance
It influences the guests total perception of a hotel visit

35. What is true about abandoned property
Older travelers
It has been intentionally left behind
$1.38
Laundry is processed

36. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Value
Contribution margin
Purchases of food
When resolving hotel operating problems

37. What is the industry term for an organization that provides travel booking services on the internet
Water pumps
ADR x Occupancy Rate= RevPar
OTA
Incandescent bulb

38. Which of the following is most essential to providing good service
28
Identifying guests needs and wants
50000
Chain

39. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The cost is higher than that of dining room service
Needles left by intravenous drug users
An outside vendor
Banquet manager

40. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
$2.25
3 times the normal usage
The hotels general manager

41. Which state is NOT among the 3 largest car rental location states
At the advertised ending time
New york
Identifying guests needs and wants
A hotels occupancy tax

42. What is the advantage of a CFL
A fixed amount paid for a guests daily travel expense
Line level employees
Reduced operational costs
Publicity is free

43. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
A reunion held for veterans of the vietnam war
$1.38
By associating performance in providing guest service with employee compensation
A web site that allows a hotel's guests to post reviews of their previous stays

44. Which method would be least effective for determining guests' needs and wants
Illumination levels
Waiting for guests to approach staff with specific problems
Be an effective way to measure progress toward established service standards
Franchise

45. What is true about second-tier management companies

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46. Which of the following is a demand generator
Identifying guests needs and wants
Improved overall managment of the hotel
A college graduation weekend occurring near a hotel
Holiday inn

47. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
3 times the normal usage
They should be update as guest preferences change over time
The strength of the brand name and the revenue the name will bring to the hotel
Line level employees

48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The specific brands of products served and serving hours
Attrition
They operate hotels for owners but do not use the management company's name as part of the hotels name
The american hotel and lodging association

49. Which is an example of a branded breakfast item
To qualify prospects
Kellogg cereal
Confirm item quantity and quality
Purchases of food

50. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
The buying is based upon predetermined desired inventory levels
Confirm item quantity and quality
An outside vendor