Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is most likely to happen when many travelers want to visit and stay in an area






2. What is true about an investor in a hotel






3. What happens in a hotels OPL






4. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






5. What is another lodging industry term for a specific hotel brand name






6. What is the industry term for an organization that provides travel booking services on the internet






7. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






8. In the lodging industry - What is the meaning of the term room mix






9. Which food service activity happens first






10. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






11. A CVB is typically funded by what






12. What happens to the unit price of food service items as the number of those items purchased increases






13. What is the purpose of an MSDS






14. For Which item below would a 'replace as needed' program be best






15. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






16. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






17. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






18. which factor most influences guest perceptions about their experience at a lodging operation






19. Which position would be a direct report to a hotels F&B director






20. What is the term used to identify those who purchase the rights to a hotels brand naem






21. In Which type of booking model are room rates readily viewed on-line by potential guests?






22. Which of the following best describes 'managers reception' in a limited service hotel






23. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






25. Approximately how many hotels are in operation in the US






26. Which of the following would be considered a user-generated web site

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27. Who usually maintains the washers and dryers placed in a hotel's guest laundry






28. from what language does the kitchen term 'mise en place' originate






29. Which group of employees will most often initiate the largest number of work orders






30. In a hotel guest room - Which is a potential source of HIV






31. What best describes a hotels chief engineer

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32. What is the term used to identify those who sell the rights to use a hotels brand name






33. In regard to quality service - a gal of zero defects can






34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






35. To whom does the sous chef in a large hotel report






36. What happens to a hotel's POM costs as a hotel ages






37. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






38. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






39. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






40. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






41. What is the term describing stealing of small quantities of something over a period of time






42. What is true about abandoned property






43. what type of activity describes the act of placing an ad in the yellow pages?






44. What is the greatest difference between full service and limited service hotels






45. Which group is more likely to use the services of a travel agent






46. Which is an example of a consumer-generated content web site?






47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






48. Which of the following represents the correct order of procedures used in cleaning linens and terry products






49. In a housekeeping department - What is the role of inspector






50. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department