Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






2. In the lodging industry - What is the meaning of the term room mix






3. What does Amtrak operate






4. For Which item below would a 'replace as needed' program be best






5. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






6. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






7. Which area would be considered public space in a hotel






8. what type of activity describes a site tour






9. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






11. Which of the following best describes a 'moment of truth'






12. In Which type of booking model are room rates readily viewed on-line by potential guests?






13. What is the purpose of cold calling






14. What is true about hotel management companies






15. What is true about the traditional russian style

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16. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






17. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






18. What is the advantage of a CFL






19. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






20. Managers can seek out service-minded staff by hiring those job applicants who






21. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






22. What is true about a hosted bar






23. What is the term describing stealing of small quantities of something over a period of time






24. A brand specific frequent guest program is an example of a...






25. Which of the following is NOT a demographic factor of a guest






26. What is true about a hotel room that is 'on-change'






27. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






30. What is true about sanitation concerns in a limited service- hotel






31. What is most likely to happen when many travelers want to visit and stay in an area






32. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






33. What is the one reason a hotel owner might consider hiring a hotel management company






34. In regard to quality service - a gal of zero defects can






35. Which group would be classified as 'leisure travelers'






36. from what language does the kitchen term 'mise en place' originate






37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






38. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






39. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






40. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






41. A CVB is typically funded by what






42. what type of activity describes the act of placing an ad in the yellow pages?






43. What is another lodging term for work-order






44. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






45. What is true about mislaid property






46. What happens in a hotels OPL






47. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






49. which factor most influences guest perceptions about their experience at a lodging operation






50. What is the term used to identify those who sell the rights to use a hotels brand name