Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






2. Which is true about a hotels commitment to green practices






3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






4. Which of the following is a demand generator






5. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






6. Who has the greatest influence on the overall quality of service provided within a hotel






7. Which is an example of a branded breakfast item






8. Which of the following is most essential to providing good service






9. Which of the following best describes 'managers reception' in a limited service hotel






10. What is a normal par level in hotel laundry






11. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






12. What is true about second-tier management companies

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13. What is the difference between advertising and publicity






14. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






16. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






17. What is the type of dining in which each available menu item is sold for an individual price






18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






19. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






20. Approximately how many hotels are in operation in the US






21. Which of the following represents the correct order of procedures used in cleaning linens and terry products






22. In a housekeeping department - What is the role of inspector






23. What is true about hotel management companies






24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






25. What is true about an investor in a hotel






26. To whom does the sous chef in a large hotel report






27. What happens to a hotel's POM costs as a hotel ages






28. For Which item below would a 'replace as needed' program be best






29. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






30. What is true about the cost of providing room service meals






31. What is the approximate number of attendees at the average business meeting






32. How can guest service best be integrated with employee reward systems






33. what type of activity describes the act of placing an ad in the yellow pages?






34. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






35. which factor most influences guest perceptions about their experience at a lodging operation






36. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






37. What best describes a hotels chief engineer

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38. What is a per diem






39. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






40. What is true about food served in the traditional french style

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41. What is true about mislaid property






42. Which group is more likely to use the services of a travel agent






43. What is true about a marketing plan

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44. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






45. What is most likely to happen when many travelers want to visit and stay in an area






46. A CVB is typically funded by what






47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






48. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






49. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






50. What does a foot candle measure