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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the one reason a hotel owner might consider hiring a hotel management company






2. What is the term used to identify those who sell the rights to use a hotels brand name






3. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






4. 'Terry' refers to guest room amenities that






5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






7. What is another lodging term for work-order






8. What is the purpose of cold calling






9. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






10. What is the most important reason for properly maintaining trash removal areas






11. Which group of housekeeping employees should receive blood born pathogen training






12. Which group would be classified as 'leisure travelers'






13. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






14. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






15. Which is the most important market for large convention hotels






16. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






17. What is true about second-tier management companies

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18. Approximately how many hotels are in operation in the US






19. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






20. What is true about sanitation concerns in a limited service- hotel






21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






23. What is true about an investor in a hotel






24. To whom does the sous chef in a large hotel report






25. Which is an example of a branded breakfast item






26. Who will most often have the greatest detailed knowledge of guest likes and dislikes






27. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






28. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






29. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






30. In regard to quality service - a gal of zero defects can






31. Which of the following is the formula hoteliers use to calculate RevPar






32. What is true about a marketing plan

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33. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






34. What is another lodging industry term for a specific hotel brand name






35. Which of the following would be considered a user-generated web site

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36. Which area would be considered public space in a hotel






37. what type of activity describes a site tour






38. What is the lodging industry term for a hotel that is not part of a franchise group?






39. What should happen to service procedures after they have been implemented in a hotel






40. What is the difference between advertising and publicity






41. Which types of food items have labor 'built in' to their prices






42. Which housekeeping- related term is not used by professional hoteliers






43. Which of the following is essential if employees are to effectively resolve guest problems as they occur






44. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






45. What is a REIT






46. Which of the following best describes a 'moment of truth'






47. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






48. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






49. What happens to the unit price of food service items as the number of those items purchased increases






50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared







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Can you answer 50 questions in 15 minutes?


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