Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






2. Who usually maintains the washers and dryers placed in a hotel's guest laundry






3. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






4. What is true about a hotel room that is 'on-change'






5. Managers can seek out service-minded staff by hiring those job applicants who






6. In regard to quality service - a gal of zero defects can






7. What is the advantage of a CFL






8. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






9. What is the purpose of cold calling






10. Who has the greatest influence on the overall quality of service provided within a hotel






11. When would hotel guest be charged a corkage fee






12. Which state is NOT among the 3 largest car rental location states






13. What is true about abandoned property






14. Which professional recognition is typically granted by a governmental agency






15. Which of the following represents the correct order of procedures used in cleaning linens and terry products






16. What happens in a hotels OPL






17. To whom does the sous chef in a large hotel report






18. A brand specific frequent guest program is an example of a...






19. Which of the following is a demand generator






20. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






21. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






22. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






23. What is true about hotel management companies






24. Which group of housekeeping employees should receive blood born pathogen training






25. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


26. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






27. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






28. Which of the following is essential if employees are to effectively resolve guest problems as they occur






29. What is the industry term for an organization that provides travel booking services on the internet






30. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






31. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






32. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






33. Which group would be classified as 'leisure travelers'






34. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


35. Which is an example of a branded breakfast item






36. Which food service activity happens first






37. What is the term used to identify those who purchase the rights to a hotels brand naem






38. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






39. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






40. A CVB is typically funded by what






41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






42. Which of the following is most essential to providing good service






43. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






44. Which of the following best describes 'managers reception' in a limited service hotel






45. What is true about transient travelers






46. In the lodging industry - What is the meaning of the term room mix






47. from what language does the kitchen term 'mise en place' originate






48. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






49. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures