Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To whom does the sous chef in a large hotel report






2. Which group is more likely to use the services of a travel agent






3. Which of the following is essential if employees are to effectively resolve guest problems as they occur






4. Which is true about a hotels commitment to green practices






5. What is true about second-tier management companies

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6. What is the type of dining in which each available menu item is sold for an individual price






7. What should happen to service procedures after they have been implemented in a hotel






8. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






9. What is true about mislaid property






10. Which of the following is the formula hoteliers use to calculate RevPar






11. What is true about a marketing plan

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12. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






13. What happens to a hotel's POM costs as a hotel ages






14. What do the initials PM refer to in a hotel maintenance department






15. What is true about the cost of providing room service meals






16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






17. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






18. For Which item below would a 'replace as needed' program be best






19. In regard to quality service - a gal of zero defects can






20. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






22. Who is responsible for making the distinction between mislaid - lost and abandoned property

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23. from what language does the kitchen term 'mise en place' originate






24. Which position would be a direct report to a hotels F&B director






25. Who will most often have the greatest detailed knowledge of guest likes and dislikes






26. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






28. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






29. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






30. Which of the following best describes a 'moment of truth'






31. Which of the following would be considered a user-generated web site

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32. What is true about an investor in a hotel






33. What is true about the traditional russian style

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34. What does Amtrak operate






35. In a housekeeping department - What is the role of inspector






36. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






37. Which of the following is most essential to providing good service






38. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






39. Which group would be classified as 'leisure travelers'






40. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






41. Who usually maintains the washers and dryers placed in a hotel's guest laundry






42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






43. 'Terry' refers to guest room amenities that






44. What is true about sanitation concerns in a limited service- hotel






45. which factor most influences guest perceptions about their experience at a lodging operation






46. What is the term used to identify those who purchase the rights to a hotels brand naem






47. What is the lodging industry term for a hotel that is not part of a franchise group?






48. What is true about first tier management companies

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49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






50. What is the term used to identify those who sell the rights to use a hotels brand name