Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
A stock issuing company that can own and operate its own hotels
When guests bring in their own bottles of alcohol for consumption at a hotel function
Contribution margin

2. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Include bath towels - hand towels - and washclothes
250
OTA

3. What happens in a hotels OPL
Preventive maintenance
Laundry is processed
The pool area
They are individual travelers

4. What is true about mislaid property
When resolving hotel operating problems
It has been intentionally left behind
Guest preference
28

5. Which is an example of a branded breakfast item
The ensure guest room cleanliness
The specific brands of products served and serving hours
They generally manage hotels for a fee
Kellogg cereal

6. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Contribution margin
It is designed to meet the hotel's sales goal
It has been intentionally left behind

7. Which is true about a hotels commitment to green practices
25 or fewer
It is increasingly viewed by guests a a sign of commitment to quality service
Opaque rate model
A fixed amount paid for a guests daily travel expense

8. What do the initials PM refer to in a hotel maintenance department
They generally manage hotels for a fee
A la carte
Preventive maintenance
GDS

9. What is true about abandoned property
It is increasingly viewed by guests a a sign of commitment to quality service
Make or buy items
It is vacant and not yet cleaned
It has been intentionally left behind

10. Which is the most important market for large convention hotels
Group market
Franchisors sales and marketing efforts
It has been intentionally left behind
Franchise

11. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
The strength of the brand name and the revenue the name will bring to the hotel
The authority to make key decisions
Franchisors sales and marketing efforts

12. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Confirm item quantity and quality
Older travelers
Make or buy items

13. Which brand is generally recognized as the first hotel chain
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Holiday inn
New york
It is prepared and cooked at the guests' table

14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
FTC
A la carte
AAHOA
Publicity is free

15. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Older travelers
They are important for all workers serving food
Value
Eggs and breakfast meat items

16. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Illumination levels
Waste disposal costs
Improved overall managment of the hotel
Reduced operational costs

17. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Independent
Deep cleaning
Waiting for guests to approach staff with specific problems

18. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Franchisor
Be an effective way to measure progress toward established service standards
It is vacant and not yet cleaned

19. Which types of food items have labor 'built in' to their prices
FTC
OTA
Opaque rate model
Make or buy items

20. Which of the following is NOT a demographic factor of a guest
A reunion held for veterans of the vietnam war
Include bath towels - hand towels - and washclothes
It is vacant and not yet cleaned
Personality type

21. What is true about sanitation concerns in a limited service- hotel
The elimination of insects - rodents and scavenging animals
28
They are important for all workers serving food
Comp set

22. What is the industry term for an organization that provides travel booking services on the internet
When resolving hotel operating problems
The person in charge of the hotel's maintenances department
OTA
Maintenance request

23. from what language does the kitchen term 'mise en place' originate
When resolving hotel operating problems
Your ADR is higher then that of your competitors
French
They are individual travelers

24. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Presale activity
It is increasingly viewed by guests a a sign of commitment to quality service
It matches expenses incurred with revenues generated
250

25. Which of the following is the formula hoteliers use to calculate RevPar
3 times the normal usage
It is prepared and cooked at the guests' table
ADR x Occupancy Rate= RevPar
Emergency maintenance

26. Which of the following would be considered a user-generated web site

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27. The best menus are those developed based upon
A reunion held for veterans of the vietnam war
Needles left by intravenous drug users
Waste disposal costs
Guest preference

28. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
28
They should be update as guest preferences change over time
They will have the same quality service expectations
To help keep workers safe

29. In a hotel guest room - Which is a potential source of HIV
28
$73.00
A reunion held for veterans of the vietnam war
Needles left by intravenous drug users

30. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Eggs and breakfast meat items
Laundry is processed
Include bath towels - hand towels - and washclothes
An outside vendor

31. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
Confirm item quantity and quality
A hotels occupancy tax
It is prepared and cooked at the guests' table

32. What is true about abandoned property
Www.tripadvisor.com
A fixed amount paid for a guests daily travel expense
Guest preference
It has been intentionally left behind

33. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Older travelers
Waiting for guests to approach staff with specific problems
The strength of the brand name and the revenue the name will bring to the hotel

34. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Preventive maintenance
The ensure guest room cleanliness
Purchases of food
ADR x Occupancy Rate= RevPar

35. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
2-4% gross revenue
The ensure guest room cleanliness
$1.38

36. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
Maintenance request
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The specific brands of products served and serving hours

37. Which state is NOT among the 3 largest car rental location states
Merchant model
New york
It has been intentionally left behind
3 times the normal usage

38. What is true about an accrual accounting system
Franchisors sales and marketing efforts
Air handlers
The strength of the brand name and the revenue the name will bring to the hotel
It matches expenses incurred with revenues generated

39. What is the purpose of cold calling
A la carte
Eggs and breakfast meat items
Chain
To qualify prospects

40. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
They are not being supervised with a service emphasis
The specific brands of products served and serving hours
Needles left by intravenous drug users
Attrition

41. Which group of housekeeping employees should receive blood born pathogen training
20%
Flag
Service
All housekeeping employees

42. Which professional recognition is typically granted by a governmental agency
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Group market
It is vacant and not yet cleaned
Licensing

43. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It is vacant and not yet cleaned
By associating performance in providing guest service with employee compensation
Sorting/washing/drying
Daily

44. A CVB is typically funded by what
A hotels occupancy tax
Their price per unit declines
Do not clean this room now
The authority to make key decisions

45. What is the term describing stealing of small quantities of something over a period of time
$13.53
Pilferage
Flag
Ritz carlton

46. In Which type of booking model are room rates readily viewed on-line by potential guests?
Costs increase
Merchant model
The pool area
Include bath towels - hand towels - and washclothes

47. What best describes a hotels chief engineer

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48. In the lodging industry - What is the meaning of the term room mix
At the advertised ending time
Laundry is processed
The ratio of different room types in a hotel
It is prepared and cooked at the guests' table

49. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
The cost is higher than that of dining room service
French
Franchise service director

50. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Publicity is free
25 or fewer
The number of hotel rooms sold the previous night