Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What happens in a hotels OPL
Franchise service director
Laundry is processed
ADR x Occupancy Rate= RevPar
Waiting for guests to approach staff with specific problems

2. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
They generally manage hotels for a fee
A fixed amount paid for a guests daily travel expense
The number of hotel rooms sold the previous night

3. which factor most influences guest perceptions about their experience at a lodging operation
Contribution margin
Executive chef
An outside vendor
Service

4. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
Maintenance request
Illumination levels
250

5. Which area would be considered public space in a hotel
The pool area
Preventive maintenance
$2.20
It is designed to meet the hotel's sales goal

6. What do the initials PM refer to in a hotel maintenance department
It has been intentionally left behind
They are important for all workers serving food
Preventive maintenance
All housekeeping employees

7. What is true about a hotel room that is 'on-change'
Www.tripadvisor.com
$2.25
50000
It is vacant and not yet cleaned

8. What should happen to service procedures after they have been implemented in a hotel
The ensure guest room cleanliness
They should be update as guest preferences change over time
Maid
The authority to make key decisions

9. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
They operate hotels for owners using the management company's trade name as the hotels brand
The hotels general manager
Trains

10. What is a REIT
Needles left by intravenous drug users
A stock issuing company that can own and operate its own hotels
Package
Function rooms

11. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
$1.38
Do not clean this room now
It is vacant and not yet cleaned

12. What is the difference between advertising and publicity
Franchise service director
Franchisors sales and marketing efforts
Housekeeping
Publicity is free

13. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Chain
$73.00
The authority to make key decisions
GDS

14. In a hotel guest room - Which is a potential source of HIV
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is designed to meet the hotel's sales goal
Needles left by intravenous drug users
Costs increase

15. from what language does the kitchen term 'mise en place' originate
At the advertised ending time
It has been intentionally left behind
French
To qualify prospects

16. What is the purpose of cold calling
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It has been intentionally left behind
At the advertised ending time
To qualify prospects

17. What is true about second-tier management companies

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18. What is true about food served in the traditional french style

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19. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Presale activity
Laundry is processed
Profits are higher with banquet sales
Value

20. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
It is a reception that includes the services of complimentary food and/or beverages
All housekeeping employees
OTA

21. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Waiting for guests to approach staff with specific problems
3 times the normal usage
It has been intentionally left behind

22. What is true about transient travelers
Holiday inn
They are individual travelers
It matches expenses incurred with revenues generated
Profits are higher with banquet sales

23. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Room rates and the number of operating hotel properties will increase
$73.00
The ensure guest room cleanliness

24. Which is the most important market for large convention hotels
Franchise
They are important for all workers serving food
Group market
Service

25. For food service buyers when does the ownership exchange of products the have purchased actually take place
The hotel's executive housekeeper in keeping with the hotel policies and procedures
They will have the same quality service expectations
By associating performance in providing guest service with employee compensation
Upon receiving

26. Approximately how many hotels are in operation in the US
Banquet manager
Executive chef
50000
A web site that allows a hotel's guests to post reviews of their previous stays

27. What best describes a hotels chief engineer

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28. What is true about mislaid property
Your ADR is higher then that of your competitors
Incandescent bulb
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It has been intentionally left behind

29. What is true about hotel management companies
The american hotel and lodging association
28
They generally manage hotels for a fee
Contribution margin

30. When can a cross-functional team be an effective operatiional tool in a hotel
Laundry is processed
Empowerment
When resolving hotel operating problems
They operate hotels for owners using the management company's trade name as the hotels brand

31. The best menus are those developed based upon
They operate hotels for owners but do not use the management company's name as part of the hotels name
Eggs and breakfast meat items
An outside vendor
Guest preference

32. Which food service activity happens first
An outside vendor
Merchant model
Confirm item quantity and quality
3 times the normal usage

33. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
By associating performance in providing guest service with employee compensation
It is designed to meet the hotel's sales goal
Package
Trains

34. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
The hotels general manager
Flag
The number of hotel rooms sold the previous night

35. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The strength of the brand name and the revenue the name will bring to the hotel
50%
Flag
$3.20

36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
They will have the same quality service expectations
$13.53
The number of hotel rooms sold the previous night
Franchise service director

37. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
50000
The food and beverage services offered by the hotel
Holiday inn
The american hotel and lodging association

38. Which types of food items have labor 'built in' to their prices
Independent
Make or buy items
Emergency maintenance
The ensure guest room cleanliness

39. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Upon receiving
50%
Include bath towels - hand towels - and washclothes

40. what type of activity describes a site tour
It influences the guests total perception of a hotel visit
Housekeeping
Contribution margin
Presale activity

41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Make or buy items
It is a reception that includes the services of complimentary food and/or beverages
Maid
Function rooms

42. 'Terry' refers to guest room amenities that
Contribution margin
Sorting/washing/drying
Publicity is free
Include bath towels - hand towels - and washclothes

43. What is the term describing stealing of small quantities of something over a period of time
$1.38
Illumination levels
Pilferage
2-4% gross revenue

44. Who is responsible for making the distinction between mislaid - lost and abandoned property

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45. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Pilferage
At the advertised ending time
Www.tripadvisor.com
Independent

46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Effectively answer open-ended questions about hypothetical service situations
Ritz carlton
Eggs and breakfast meat items
A la carte

47. What is true about the cost of providing room service meals
Costs increase
The cost is higher than that of dining room service
Room rates and the number of operating hotel properties will increase
FOC

48. Which state is NOT among the 3 largest car rental location states
25 or fewer
New york
Sorting/washing/drying
Night auditor

49. Which is an example of a branded breakfast item
It is prepared and cooked at the guests' table
The food and beverage services offered by the hotel
Sorting/washing/drying
Kellogg cereal

50. What happens to a hotel's POM costs as a hotel ages
Waiting for guests to approach staff with specific problems
Costs increase
The ensure guest room cleanliness
BEO