Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a hosted bar






2. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






3. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






4. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






5. What do the initials PM refer to in a hotel maintenance department






6. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






7. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






8. What should happen to service procedures after they have been implemented in a hotel






9. Which of the following represents the correct order of procedures used in cleaning linens and terry products






10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






11. In a hotel guest room - Which is a potential source of HIV






12. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






13. What is the most important reason for properly maintaining trash removal areas






14. Which is an example of a branded breakfast item






15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






16. What is true about an accrual accounting system






17. Which of the following best describes 'managers reception' in a limited service hotel






18. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






19. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






20. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






21. What is the advantage of a CFL






22. What is another lodging term for work-order






23. What is most likely to happen when many travelers want to visit and stay in an area






24. To whom does the sous chef in a large hotel report






25. Which position would be a direct report to a hotels F&B director






26. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






27. What happens to a hotel's POM costs as a hotel ages






28. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






29. What is true about transient travelers






30. What is true about hotel management companies






31. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






32. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






33. What is true about a marketing plan

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34. In regard to quality service - a gal of zero defects can






35. Which state is NOT among the 3 largest car rental location states






36. What does STAR report evaluate






37. For food service buyers when does the ownership exchange of products the have purchased actually take place






38. What is the purpose of an MSDS






39. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






40. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






41. Which is the most important market for large convention hotels






42. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






43. When can a cross-functional team be an effective operatiional tool in a hotel






44. How can guest service best be integrated with employee reward systems






45. What is the term used to identify those who sell the rights to use a hotels brand name






46. Who has the greatest influence on the overall quality of service provided within a hotel






47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






48. from what language does the kitchen term 'mise en place' originate






49. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






50. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality