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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the greatest difference between full service and limited service hotels






2. Who will most often have the greatest detailed knowledge of guest likes and dislikes






3. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






4. What does Amtrak operate






5. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






6. 'Terry' refers to guest room amenities that






7. Who has the greatest influence on the overall quality of service provided within a hotel






8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






9. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






10. What is true about hotel management companies






11. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






12. Who usually maintains the washers and ryers placed in a hotels guests laundry






13. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






14. Which is an example of a branded breakfast item






15. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






16. Which of the following represents the correct order of procedures used in cleaning linens and terry products






17. For food service buyers when does the ownership exchange of products the have purchased actually take place






18. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






19. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






20. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






21. Which factor has the most impact on the number of guests who will be served in a limited service hotel






22. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






23. In regard to quality service - a gal of zero defects can






24. What happens in a hotels OPL






25. What is true about an accrual accounting system






26. Who is responsible for making the distinction between mislaid - lost and abandoned property

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27. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






28. In the lodging industry - What is the meaning of the term room mix






29. from what language does the kitchen term 'mise en place' originate






30. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






32. Which group is more likely to use the services of a travel agent






33. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






34. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






35. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






37. What is true about an investor in a hotel






38. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






39. Which of the following best describes 'managers reception' in a limited service hotel






40. What is true about second-tier management companies

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41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






42. Which is an example of a consumer-generated content web site?






43. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






44. What is the type of dining in which each available menu item is sold for an individual price






45. What does STAR report evaluate






46. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






47. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






48. What is true about the cost of providing room service meals






49. What is a REIT






50. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal







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Can you answer 50 questions in 15 minutes?


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