Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






2. Which of the following is essential if employees are to effectively resolve guest problems as they occur






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. What is true about the cost of providing room service meals






5. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






6. In regard to quality service - a gal of zero defects can






7. What does STAR report evaluate






8. What is the approximate number of attendees at the average business meeting






9. Which position would be a direct report to a hotels F&B director






10. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






11. What does Amtrak operate






12. Who usually maintains the washers and dryers placed in a hotel's guest laundry






13. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






14. Who will most often have the greatest detailed knowledge of guest likes and dislikes






15. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






16. What is the purpose of an MSDS






17. Which of the following represents the correct order of procedures used in cleaning linens and terry products






18. What is the term used to identify those who purchase the rights to a hotels brand naem






19. In the lodging industry - What is the meaning of the term room mix






20. Approximately how many hotels are in operation in the US






21. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






22. Which group is more likely to use the services of a travel agent






23. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






24. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






25. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






26. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






27. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






28. Managers can seek out service-minded staff by hiring those job applicants who






29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






31. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






32. Which professional recognition is typically granted by a governmental agency






33. What should happen to service procedures after they have been implemented in a hotel






34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






35. Which is an example of a consumer-generated content web site?






36. What happens in a hotels OPL






37. Which housekeeping- related term is not used by professional hoteliers






38. Which of the following is the formula hoteliers use to calculate RevPar






39. What is most likely to happen when many travelers want to visit and stay in an area






40. What happens to a hotel's POM costs as a hotel ages






41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






42. Who usually maintains the washers and ryers placed in a hotels guests laundry






43. Which area would be considered public space in a hotel






44. What is the industry term for an organization that provides travel booking services on the internet






45. What is true about an investor in a hotel






46. What is the term describing stealing of small quantities of something over a period of time






47. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






48. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






49. What is true about hotel management companies






50. When can a cross-functional team be an effective operatiional tool in a hotel