Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






2. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






3. What is a per diem






4. What is the most important reason for properly maintaining trash removal areas






5. What is another lodging industry term for a specific hotel brand name






6. A brand specific frequent guest program is an example of a...






7. Which state is NOT among the 3 largest car rental location states






8. from what language does the kitchen term 'mise en place' originate






9. Which types of food items have labor 'built in' to their prices






10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






11. What is true about the cost of providing room service meals






12. Which of the following represents the correct order of procedures used in cleaning linens and terry products






13. When would hotel guest be charged a corkage fee






14. Which method would be least effective for determining guests' needs and wants






15. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






16. What is true about a marketing plan

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17. Which of the following is essential if employees are to effectively resolve guest problems as they occur






18. What is true about an accrual accounting system






19. What is true about the traditional russian style

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20. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






21. Which brand is generally recognized as the first hotel chain






22. Managers can seek out service-minded staff by hiring those job applicants who






23. What happens to the unit price of food service items as the number of those items purchased increases






24. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






25. In the lodging industry - What is the meaning of the term room mix






26. Which of the following is the formula hoteliers use to calculate RevPar






27. In regard to quality service - a gal of zero defects can






28. What do the initials PM refer to in a hotel maintenance department






29. What is the type of dining in which each available menu item is sold for an individual price






30. What is the industry term for an organization that provides travel booking services on the internet






31. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






32. For food service buyers when does the ownership exchange of products the have purchased actually take place






33. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






34. Which group of employees will most often initiate the largest number of work orders






35. What is true about a hosted bar






36. What does Amtrak operate






37. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






38. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






39. What is true about transient travelers






40. Which food service activity happens first






41. What should happen to service procedures after they have been implemented in a hotel






42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






43. What is the purpose of cold calling






44. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






45. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






46. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






47. Which is an example of a consumer-generated content web site?






48. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






49. What is true about abandoned property






50. In a housekeeping department - What is the role of inspector