Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






2. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






3. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






4. What is true about abandoned property






5. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






6. What is the term used to identify those who sell the rights to use a hotels brand name






7. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






8. What happens to the unit price of food service items as the number of those items purchased increases






9. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






10. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






11. What is true about a marketing plan


12. Which of the following would be considered a user-generated web site


13. What is the term used to identify those who purchase the rights to a hotels brand naem






14. What is most likely to happen when many travelers want to visit and stay in an area






15. What is the most important reason for properly maintaining trash removal areas






16. Which factor has the most impact on the number of guests who will be served in a limited service hotel






17. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






18. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






19. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






20. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






21. When would hotel guest be charged a corkage fee






22. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






23. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






24. What is the difference between advertising and publicity






25. Which professional recognition is typically granted by a governmental agency






26. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






27. What is the term describing stealing of small quantities of something over a period of time






28. What is true about second-tier management companies


29. What is a REIT






30. Who usually maintains the washers and dryers placed in a hotel's guest laundry






31. Which is an example of a consumer-generated content web site?






32. For Which item below would a 'replace as needed' program be best






33. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






34. What is the lodging industry term for a hotel that is not part of a franchise group?






35. The best menus are those developed based upon






36. In regard to quality service - a gal of zero defects can






37. which factor most influences guest perceptions about their experience at a lodging operation






38. What is a normal par level in hotel laundry






39. What happens to a hotel's POM costs as a hotel ages






40. What is another lodging industry term for a specific hotel brand name






41. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






42. A brand specific frequent guest program is an example of a...






43. What does Amtrak operate






44. What is true about the cost of providing room service meals






45. What is true about first tier management companies


46. Approximately how many hotels are in operation in the US






47. Which types of food items have labor 'built in' to their prices






48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






49. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






50. Which of the following best describes 'managers reception' in a limited service hotel