Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the advantage of a CFL






2. For food service buyers when does the ownership exchange of products the have purchased actually take place






3. Which area would be considered public space in a hotel






4. What is most likely to happen when many travelers want to visit and stay in an area






5. Approximately how many hotels are in operation in the US






6. Which is true about a hotels commitment to green practices






7. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






8. The best menus are those developed based upon






9. What is the term describing stealing of small quantities of something over a period of time






10. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






11. In the lodging industry - What is the meaning of the term room mix






12. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






13. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






14. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






15. Which group is more likely to use the services of a travel agent






16. What is another lodging industry term for a specific hotel brand name






17. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






18. Who is responsible for making the distinction between mislaid - lost and abandoned property

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19. What is true about first tier management companies

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20. Which professional recognition is typically granted by a governmental agency






21. what type of activity describes a site tour






22. Which types of food items have labor 'built in' to their prices






23. What is the most important reason for properly maintaining trash removal areas






24. Which group of employees will most often initiate the largest number of work orders






25. What is true about abandoned property






26. What does a foot candle measure






27. What is a lodging industry term for hotels operating under the same brand name






28. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






29. which factor most influences guest perceptions about their experience at a lodging operation






30. What should happen to service procedures after they have been implemented in a hotel






31. Which is the most important market for large convention hotels






32. What is the difference between advertising and publicity






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






35. What does Amtrak operate






36. What is true about transient travelers






37. What is true about mislaid property






38. Which is an example of a consumer-generated content web site?






39. What is true about hotel management companies






40. Which group of housekeeping employees should receive blood born pathogen training






41. Which housekeeping- related term is not used by professional hoteliers






42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






43. What does STAR report evaluate






44. Who has the greatest influence on the overall quality of service provided within a hotel






45. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






46. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






47. In Which type of booking model are room rates readily viewed on-line by potential guests?






48. To whom does the sous chef in a large hotel report






49. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






50. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships