Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a housekeeping department - What is the role of inspector
$73.00
The ratio of different room types in a hotel
The ensure guest room cleanliness
A fixed amount paid for a guests daily travel expense


2. What is another lodging industry term for a specific hotel brand name
Be an effective way to measure progress toward established service standards
They will have the same quality service expectations
Flag
It has been intentionally left behind


3. What is true about a hosted bar
Waiting for guests to approach staff with specific problems
Depreciation
Preventive maintenance
The host pays for the beverages cosumed by guests


4. Which of the following best describes a 'moment of truth'
Needles left by intravenous drug users
They are individual travelers
It influences the guests total perception of a hotel visit
Function rooms


5. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
3 times the normal usage
Ritz carlton
25 or fewer
Profits are higher with banquet sales


6. What is true about second-tier management companies

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7. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
A la carte
$13.53
FOC


8. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
50%
They are individual travelers
Trains


9. What is a REIT
An outside vendor
To qualify prospects
The hotels general manager
A stock issuing company that can own and operate its own hotels


10. Which state is NOT among the 3 largest car rental location states
Housekeeping
It matches expenses incurred with revenues generated
To help keep workers safe
New york


11. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Ritz carlton
FOC
Marketing activity
Licensing


12. 'Terry' refers to guest room amenities that
Older travelers
They should be update as guest preferences change over time
Include bath towels - hand towels - and washclothes
Kellogg cereal


13. Which method would be least effective for determining guests' needs and wants
Waiting for guests to approach staff with specific problems
Value
2-4% gross revenue
The strength of the brand name and the revenue the name will bring to the hotel


14. Which group of housekeeping employees should receive blood born pathogen training
Older travelers
All housekeeping employees
50%
A fixed amount paid for a guests daily travel expense


15. What is the lodging industry term for a hotel that is not part of a franchise group?
It has been intentionally left behind
Group market
Line level employees
Independent


16. What best describes a hotels chief engineer

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17. What is true about an investor in a hotel
A reunion held for veterans of the vietnam war
Needles left by intravenous drug users
The investor seeks a return on investment (ROI)
Executive chef


18. What is true about a marketing plan

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19. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
It is vacant and not yet cleaned
Confirm item quantity and quality
The hotels general manager
They will have the same quality service expectations


20. Which of the following is essential if employees are to effectively resolve guest problems as they occur
When guests bring in their own bottles of alcohol for consumption at a hotel function
A la carte
50%
The authority to make key decisions


21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Make or buy items
$3.20
Deep cleaning
Function rooms


22. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Illumination levels
A web site that allows a hotel's guests to post reviews of their previous stays
Comp set


23. A CVB is typically funded by what
The ratio of different room types in a hotel
They are important for all workers serving food
Franchisors sales and marketing efforts
A hotels occupancy tax


24. What is true about the traditional russian style

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25. Which area would be considered public space in a hotel
The pool area
Air handlers
Ritz carlton
They will have the same quality service expectations


26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The hotel's executive housekeeper in keeping with the hotel policies and procedures
A hotels sales and marketing teams results in relation to those of other hotels
$1.38
Management contract


27. What is the type of dining in which each available menu item is sold for an individual price
25 or fewer
When guests bring in their own bottles of alcohol for consumption at a hotel function
The cost is higher than that of dining room service
A la carte


28. What is true about transient travelers
It matches expenses incurred with revenues generated
They are individual travelers
The specific brands of products served and serving hours
Kellogg cereal


29. Which of the following represents the correct order of procedures used in cleaning linens and terry products
New york
Make or buy items
Personality type
Sorting/washing/drying


30. Which housekeeping- related term is not used by professional hoteliers
Housekeeping
Illumination levels
Preventive maintenance
Maid


31. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Eggs and breakfast meat items
The food and beverage services offered by the hotel
Needles left by intravenous drug users
The strength of the brand name and the revenue the name will bring to the hotel


32. What is the one reason a hotel owner might consider hiring a hotel management company
A reunion held for veterans of the vietnam war
Effectively answer open-ended questions about hypothetical service situations
Improved overall managment of the hotel
A fixed amount paid for a guests daily travel expense


33. What is the approximate number of attendees at the average business meeting
25 or fewer
Include bath towels - hand towels - and washclothes
Maid
They will have the same quality service expectations


34. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
It has been intentionally left behind
Upon receiving
Waste disposal costs
POM


35. What happens to a hotel's POM costs as a hotel ages
Costs increase
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Value
They operate hotels for owners but do not use the management company's name as part of the hotels name


36. What is true about sanitation concerns in a limited service- hotel
Executive chef
They are important for all workers serving food
OTA
Personality type


37. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It is vacant and not yet cleaned
The pool area
Depreciation
The hotels general manager


38. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Trains
It is vacant and not yet cleaned
The investor seeks a return on investment (ROI)
Value


39. What is true about first tier management companies

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40. What is true about the cost of providing room service meals
Water pumps
A web site that allows a hotel's guests to post reviews of their previous stays
The cost is higher than that of dining room service
Presale activity


41. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Personality type
Incandescent bulb
Include bath towels - hand towels - and washclothes
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates


42. What is true about hotel management companies
Management contract
They generally manage hotels for a fee
Package
Water pumps


43. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The investor seeks a return on investment (ROI)
Emergency maintenance
Merchant model
50%


44. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Contribution margin
Comp set
Marketing activity
Merchant model


45. Which group is more likely to use the services of a travel agent
2-4% gross revenue
The ensure guest room cleanliness
Older travelers
$2.25


46. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Franchisors sales and marketing efforts
Eggs and breakfast meat items
3 times the normal usage


47. which factor most influences guest perceptions about their experience at a lodging operation
Service
Daily
Your ADR is higher then that of your competitors
Improved overall managment of the hotel


48. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.25
$2.20
Their price per unit declines
The authority to make key decisions


49. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
An outside vendor
A stock issuing company that can own and operate its own hotels
$1.38


50. Which of the following is NOT a demographic factor of a guest
Management contract
BEO
Personality type
20%