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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Terry' refers to guest room amenities that
Group market
Holiday inn
Preventive maintenance
Include bath towels - hand towels - and washclothes
2. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Executive chef
Waste disposal costs
Line level employees
Licensing
3. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
Marketing activity
A hotels sales and marketing teams results in relation to those of other hotels
GDS
4. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Confirm item quantity and quality
A hotels sales and marketing teams results in relation to those of other hotels
They operate hotels for owners using the management company's trade name as the hotels brand
5. What is true about an accrual accounting system
New york
Eggs and breakfast meat items
Waste disposal costs
It matches expenses incurred with revenues generated
6. What is the one reason a hotel owner might consider hiring a hotel management company
BEO
Service
Improved overall managment of the hotel
The hotel's executive housekeeper in keeping with the hotel policies and procedures
7. To whom does the sous chef in a large hotel report
Daily
AAHOA
Be an effective way to measure progress toward established service standards
Executive chef
8. What is true about the traditional russian style
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9. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The ratio of different room types in a hotel
The authority to make key decisions
Empowerment
Pilferage
10. The best menus are those developed based upon
$13.53
Guest preference
Confirm item quantity and quality
The number of hotel rooms sold the previous night
11. Who is responsible for making the distinction between mislaid - lost and abandoned property
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12. What is the purpose of an MSDS
A college graduation weekend occurring near a hotel
To help keep workers safe
It influences the guests total perception of a hotel visit
They are important for all workers serving food
13. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Licensing
They operate hotels for owners using the management company's trade name as the hotels brand
$1.38
Deep cleaning
14. What is true about first tier management companies
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15. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Night auditor
Independent
Attrition
Www.tripadvisor.com
16. What is another lodging term for work-order
Maintenance request
Confirm item quantity and quality
Preventive maintenance
Attrition
17. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
3 times the normal usage
The ensure guest room cleanliness
Emergency maintenance
AAHOA
18. What is the type of dining in which each available menu item is sold for an individual price
A web site that allows a hotel's guests to post reviews of their previous stays
Personality type
Sorting/washing/drying
A la carte
19. What is another lodging industry term for a specific hotel brand name
Night auditor
Flag
The ratio of different room types in a hotel
It influences the guests total perception of a hotel visit
20. Which group is more likely to use the services of a travel agent
Do not clean this room now
Illumination levels
Identifying guests needs and wants
Older travelers
21. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
Attrition
ADR x Occupancy Rate= RevPar
Reduced operational costs
22. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
A stock issuing company that can own and operate its own hotels
Incandescent bulb
Banquet manager
Water pumps
23. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Marketing activity
2-4% gross revenue
Depreciation
Profits are higher with banquet sales
24. What is the approximate number of attendees at the average business meeting
They are important for all workers serving food
25 or fewer
Upon receiving
Housekeeping
25. What happens in a hotels OPL
Reduced operational costs
Laundry is processed
Flag
Marketing activity
26. What is true about mislaid property
A la carte
50%
Guest preference
It has been intentionally left behind
27. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
It is designed to meet the hotel's sales goal
The person in charge of the hotel's maintenances department
Preventive maintenance
28. What is true about sanitation concerns in a limited service- hotel
Their price per unit declines
They are important for all workers serving food
Licensing
An outside vendor
29. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
Banquet manager
Package
Management contract
30. what type of activity describes a site tour
They operate hotels for owners using the management company's trade name as the hotels brand
Presale activity
They are not being supervised with a service emphasis
Pilferage
31. What is a per diem
Contribution margin
A fixed amount paid for a guests daily travel expense
Your ADR is higher then that of your competitors
Effectively answer open-ended questions about hypothetical service situations
32. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
$2.25
A reunion held for veterans of the vietnam war
Daily
$13.53
33. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
It matches expenses incurred with revenues generated
They operate hotels for owners using the management company's trade name as the hotels brand
Sorting/washing/drying
Ritz carlton
34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
They generally manage hotels for a fee
Depreciation
When guests bring in their own bottles of alcohol for consumption at a hotel function
The hotels general manager
35. Which is an example of a consumer-generated content web site?
28
Www.tripadvisor.com
French
The food and beverage services offered by the hotel
36. What is the greatest difference between full service and limited service hotels
Make or buy items
FOC
The food and beverage services offered by the hotel
Waste disposal costs
37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Empowerment
POM
The investor seeks a return on investment (ROI)
38. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Guest preference
Make or buy items
Purchases of food
3 times the normal usage
39. Which group of housekeeping employees should receive blood born pathogen training
Executive chef
Costs increase
All housekeeping employees
Include bath towels - hand towels - and washclothes
40. How can guest service best be integrated with employee reward systems
The food and beverage services offered by the hotel
The person in charge of the hotel's maintenances department
Depreciation
By associating performance in providing guest service with employee compensation
41. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Incandescent bulb
Emergency maintenance
Franchise service director
New york
42. Managers can seek out service-minded staff by hiring those job applicants who
The american hotel and lodging association
Maid
Emergency maintenance
Effectively answer open-ended questions about hypothetical service situations
43. Who usually maintains the washers and ryers placed in a hotels guests laundry
A family on vacation
An outside vendor
A hotels occupancy tax
Make or buy items
44. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Laundry is processed
It is increasingly viewed by guests a a sign of commitment to quality service
The elimination of insects - rodents and scavenging animals
45. Which of the following is most essential to providing good service
The authority to make key decisions
Identifying guests needs and wants
FTC
Water pumps
46. What does a foot candle measure
Illumination levels
It matches expenses incurred with revenues generated
Value
A la carte
47. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Franchisor
50000
Eggs and breakfast meat items
Ritz carlton
48. What is the purpose of cold calling
To qualify prospects
Comp set
Franchisors sales and marketing efforts
Water pumps
49. Which area would be considered public space in a hotel
They will have the same quality service expectations
The investor seeks a return on investment (ROI)
250
The pool area
50. Which of the following is NOT a demographic factor of a guest
The specific brands of products served and serving hours
Personality type
When resolving hotel operating problems
Opaque rate model
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