Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the greatest difference between full service and limited service hotels






2. Which of the following best describes a 'moment of truth'






3. Which of the following is a demand generator






4. Managers can seek out service-minded staff by hiring those job applicants who






5. Which is an example of a branded breakfast item






6. In a housekeeping department - What is the role of inspector






7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






9. what type of activity describes a site tour






10. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






11. What does a foot candle measure






12. What is true about an investor in a hotel






13. When would hotel guest be charged a corkage fee






14. What is true about mislaid property






15. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






16. What is true about food served in the traditional french style

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17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






18. In Which type of booking model are room rates readily viewed on-line by potential guests?






19. What is the most important reason for properly maintaining trash removal areas






20. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






21. What is the type of dining in which each available menu item is sold for an individual price






22. Which method would be least effective for determining guests' needs and wants






23. what type of activity describes the act of placing an ad in the yellow pages?






24. Which group is more likely to use the services of a travel agent






25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






26. In the lodging industry - What is the meaning of the term room mix






27. What is true about a hotel room that is 'on-change'






28. What does STAR report evaluate






29. Which of the following represents the correct order of procedures used in cleaning linens and terry products






30. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






31. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






32. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






33. When can a cross-functional team be an effective operatiional tool in a hotel






34. Which is an example of a consumer-generated content web site?






35. What is the industry term for an organization that provides travel booking services on the internet






36. Which food service activity happens first






37. Approximately how many hotels are in operation in the US






38. What is true about an accrual accounting system






39. What is another lodging industry term for a specific hotel brand name






40. Which area would be considered public space in a hotel






41. What is another lodging term for work-order






42. What is true about the cost of providing room service meals






43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






44. What is a normal par level in hotel laundry






45. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






46. To whom does the sous chef in a large hotel report






47. The best menus are those developed based upon






48. Which of the following best describes 'managers reception' in a limited service hotel






49. Which brand is generally recognized as the first hotel chain






50. For Which item below would a 'replace as needed' program be best