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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the greatest difference between full service and limited service hotels
250
The cost is higher than that of dining room service
The food and beverage services offered by the hotel
25 or fewer
2. Which housekeeping- related term is not used by professional hoteliers
Emergency maintenance
To help keep workers safe
Maid
BEO
3. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Profits are higher with banquet sales
It matches expenses incurred with revenues generated
OTA
4. In a housekeeping department - What is the role of inspector
Deep cleaning
Include bath towels - hand towels - and washclothes
The ensure guest room cleanliness
Attrition
5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Contribution margin
Empowerment
Do not clean this room now
6. To whom does the sous chef in a large hotel report
OTA
A la carte
Executive chef
It is a reception that includes the services of complimentary food and/or beverages
7. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Guest preference
Service
Empowerment
They are not being supervised with a service emphasis
8. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Group market
Independent
Www.tripadvisor.com
9. What is the purpose of an MSDS
Independent
The specific brands of products served and serving hours
Effectively answer open-ended questions about hypothetical service situations
To help keep workers safe
10. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Empowerment
They will have the same quality service expectations
The cost is higher than that of dining room service
The authority to make key decisions
11. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
3 times the normal usage
$13.53
20%
Identifying guests needs and wants
12. What is the difference between advertising and publicity
28
Publicity is free
250
Needles left by intravenous drug users
13. What is true about a hosted bar
The host pays for the beverages cosumed by guests
25 or fewer
It is vacant and not yet cleaned
Chain
14. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
$2.25
The ratio of different room types in a hotel
Independent
Air handlers
15. Which of the following is the formula hoteliers use to calculate RevPar
The elimination of insects - rodents and scavenging animals
Contribution margin
The american hotel and lodging association
ADR x Occupancy Rate= RevPar
16. What is true about mislaid property
Preventive maintenance
It has been intentionally left behind
They are important for all workers serving food
Publicity is free
17. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Flag
FTC
20%
Independent
18. Who has the greatest influence on the overall quality of service provided within a hotel
A la carte
3 times the normal usage
The hotels general manager
Flag
19. What is a lodging industry term for hotels operating under the same brand name
Purchases of food
Costs increase
$3.20
Chain
20. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
A hotels occupancy tax
The specific brands of products served and serving hours
Pilferage
21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
3 times the normal usage
Room rates and the number of operating hotel properties will increase
Flag
22. What is another lodging term for work-order
Maintenance request
A reunion held for veterans of the vietnam war
Water pumps
A fixed amount paid for a guests daily travel expense
23. Who is responsible for making the distinction between mislaid - lost and abandoned property
24. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
20%
A stock issuing company that can own and operate its own hotels
Franchise
25. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Pilferage
The strength of the brand name and the revenue the name will bring to the hotel
Comp set
A family on vacation
26. What is true about second-tier management companies
27. The best menus are those developed based upon
When resolving hotel operating problems
Guest preference
A hotels sales and marketing teams results in relation to those of other hotels
The pool area
28. What is the industry term for an organization that provides travel booking services on the internet
OTA
Guest preference
Reduced operational costs
An outside vendor
29. For food service buyers when does the ownership exchange of products the have purchased actually take place
Eggs and breakfast meat items
Upon receiving
FTC
2-4% gross revenue
30. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
250
The authority to make key decisions
20%
Upon receiving
31. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Guest preference
French
They generally manage hotels for a fee
AAHOA
32. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
Confirm item quantity and quality
2-4% gross revenue
Night auditor
33. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Independent
GDS
Empowerment
34. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
$2.20
Opaque rate model
They are individual travelers
35. What is true about a marketing plan
36. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
The hotels general manager
Preventive maintenance
Presale activity
37. Approximately how many hotels are in operation in the US
50000
Older travelers
It is designed to meet the hotel's sales goal
Contribution margin
38. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Merchant model
Opaque rate model
Franchisor
Marketing activity
39. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Maid
A web site that allows a hotel's guests to post reviews of their previous stays
Service
40. Which is an example of a consumer-generated content web site?
$2.20
It influences the guests total perception of a hotel visit
Www.tripadvisor.com
The pool area
41. Which position would be a direct report to a hotels F&B director
The number of hotel rooms sold the previous night
Presale activity
Group market
Banquet manager
42. What is true about a hotel room that is 'on-change'
It has been intentionally left behind
It is vacant and not yet cleaned
A reunion held for veterans of the vietnam war
Laundry is processed
43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Incandescent bulb
Maintenance request
Daily
POM
44. What is most likely to happen when many travelers want to visit and stay in an area
Improved overall managment of the hotel
Room rates and the number of operating hotel properties will increase
Deep cleaning
Personality type
45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Needles left by intravenous drug users
$1.38
Service
They are important for all workers serving food
46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Service
Licensing
Incandescent bulb
47. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Your ADR is higher then that of your competitors
28
Merchant model
An outside vendor
48. What happens to the unit price of food service items as the number of those items purchased increases
Comp set
Improved overall managment of the hotel
Their price per unit declines
Maid
49. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
A fixed amount paid for a guests daily travel expense
250
A stock issuing company that can own and operate its own hotels
Pilferage
50. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
The american hotel and lodging association
Holiday inn
Incandescent bulb