Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following best describes a 'moment of truth'






2. What is the industry term for an organization that provides travel booking services on the internet






3. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






4. Which of the following is a demand generator






5. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






6. For food service buyers when does the ownership exchange of products the have purchased actually take place






7. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






8. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






9. What is true about food served in the traditional french style

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10. Which state is NOT among the 3 largest car rental location states






11. Which method would be least effective for determining guests' needs and wants






12. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






13. Which housekeeping- related term is not used by professional hoteliers






14. Managers can seek out service-minded staff by hiring those job applicants who






15. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






16. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






17. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






19. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






20. What does a foot candle measure






21. which factor most influences guest perceptions about their experience at a lodging operation






22. What is another lodging term for work-order






23. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






24. What is a per diem






25. what type of activity describes the act of placing an ad in the yellow pages?






26. Who is responsible for making the distinction between mislaid - lost and abandoned property

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27. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






28. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






29. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






30. What is another lodging industry term for a specific hotel brand name






31. Which food service activity happens first






32. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






33. What happens in a hotels OPL






34. In the lodging industry - What is the meaning of the term room mix






35. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






36. Which group of housekeeping employees should receive blood born pathogen training






37. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






38. When would hotel guest be charged a corkage fee






39. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






40. What is true about a hosted bar






41. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






42. What is the most important reason for properly maintaining trash removal areas






43. Which area would be considered public space in a hotel






44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






45. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






46. from what language does the kitchen term 'mise en place' originate






47. What happens to the unit price of food service items as the number of those items purchased increases






48. What is true about a hotel room that is 'on-change'






49. Which of the following would be considered a user-generated web site

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50. What is true about hotel management companies