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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






2. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






3. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






4. What is true about an investor in a hotel






5. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






6. What is the term used to identify those who sell the rights to use a hotels brand name






7. What is most likely to happen when many travelers want to visit and stay in an area






8. which factor most influences guest perceptions about their experience at a lodging operation






9. Which factor has the most impact on the number of guests who will be served in a limited service hotel






10. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






11. Which food service activity happens first






12. In a hotel guest room - Which is a potential source of HIV






13. Which group of housekeeping employees should receive blood born pathogen training






14. What happens to the unit price of food service items as the number of those items purchased increases






15. Which of the following is most essential to providing good service






16. What is true about mislaid property






17. What is true about hotel management companies






18. What do the initials PM refer to in a hotel maintenance department






19. Who will most often have the greatest detailed knowledge of guest likes and dislikes






20. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






21. Which of the following is essential if employees are to effectively resolve guest problems as they occur






22. When would hotel guest be charged a corkage fee






23. Which types of food items have labor 'built in' to their prices






24. What is true about a marketing plan

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25. Which is the most important market for large convention hotels






26. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






27. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






28. In a housekeeping department - What is the role of inspector






29. In Which type of booking model are room rates readily viewed on-line by potential guests?






30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






31. What is the industry term for an organization that provides travel booking services on the internet






32. What is the purpose of an MSDS






33. What is the approximate number of attendees at the average business meeting






34. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






35. What is another lodging term for work-order






36. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






37. What is true about second-tier management companies

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38. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






39. In regard to quality service - a gal of zero defects can






40. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






41. What is true about a hosted bar






42. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






43. What does a foot candle measure






44. Which is an example of a consumer-generated content web site?






45. What is true about first tier management companies

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46. For Which item below would a 'replace as needed' program be best






47. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






48. What is true about abandoned property






49. from what language does the kitchen term 'mise en place' originate






50. What is true about sanitation concerns in a limited service- hotel







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Can you answer 50 questions in 15 minutes?


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