Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
FOC
OTA
Licensing
The specific brands of products served and serving hours

2. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Needles left by intravenous drug users
Identifying guests needs and wants
Improved overall managment of the hotel
20%

3. Managers can seek out service-minded staff by hiring those job applicants who
Upon receiving
Comp set
Effectively answer open-ended questions about hypothetical service situations
The hotels general manager

4. What is the greatest difference between full service and limited service hotels
Their price per unit declines
The food and beverage services offered by the hotel
25 or fewer
Licensing

5. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Opaque rate model
Franchise service director
Reduced operational costs

6. What is true about the cost of providing room service meals
Marketing activity
The cost is higher than that of dining room service
A fixed amount paid for a guests daily travel expense
Emergency maintenance

7. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
$2.20
POM
Routine maintenance
Effectively answer open-ended questions about hypothetical service situations

8. What is the purpose of cold calling
The ratio of different room types in a hotel
To qualify prospects
The cost is higher than that of dining room service
It has been intentionally left behind

9. For Which item below would a 'replace as needed' program be best
Water pumps
Identifying guests needs and wants
To help keep workers safe
An outside vendor

10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
All housekeeping employees
Incandescent bulb
FTC
It is prepared and cooked at the guests' table

11. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
It is prepared and cooked at the guests' table
Group market
Make or buy items

12. What is the term describing stealing of small quantities of something over a period of time
Publicity is free
Empowerment
It is vacant and not yet cleaned
Pilferage

13. What is true about an investor in a hotel
The american hotel and lodging association
New york
The investor seeks a return on investment (ROI)
OTA

14. Which method would be least effective for determining guests' needs and wants
When guests bring in their own bottles of alcohol for consumption at a hotel function
Waiting for guests to approach staff with specific problems
POM
It is designed to meet the hotel's sales goal

15. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Preventive maintenance
Licensing
The host pays for the beverages cosumed by guests
Emergency maintenance

16. What is the lodging industry term for a hotel that is not part of a franchise group?
Identifying guests needs and wants
Housekeeping
Independent
Night auditor

17. What is the one reason a hotel owner might consider hiring a hotel management company
Publicity is free
Personality type
Improved overall managment of the hotel
French

18. Which of the following best describes a 'moment of truth'
The american hotel and lodging association
Independent
Air handlers
It influences the guests total perception of a hotel visit

19. When would hotel guest be charged a corkage fee
An outside vendor
When guests bring in their own bottles of alcohol for consumption at a hotel function
An outside vendor
Flag

20. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The investor seeks a return on investment (ROI)
The food and beverage services offered by the hotel
28
An outside vendor

21. What is a lodging industry term for hotels operating under the same brand name
Chain
When guests bring in their own bottles of alcohol for consumption at a hotel function
Upon receiving
Licensing

22. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
28
New york
Emergency maintenance

23. Which is an example of a branded breakfast item
Improved overall managment of the hotel
28
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Kellogg cereal

24. Which of the following would be considered a user-generated web site

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25. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Waste disposal costs
Opaque rate model
Franchise service director
The food and beverage services offered by the hotel

26. What is the most important reason for properly maintaining trash removal areas
Water pumps
The elimination of insects - rodents and scavenging animals
2-4% gross revenue
They will have the same quality service expectations

27. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Executive chef
Licensing
The buying is based upon predetermined desired inventory levels
To help keep workers safe

28. The best menus are those developed based upon
It is prepared and cooked at the guests' table
By associating performance in providing guest service with employee compensation
The investor seeks a return on investment (ROI)
Guest preference

29. Which types of food items have labor 'built in' to their prices
Make or buy items
Costs increase
$13.53
Publicity is free

30. A brand specific frequent guest program is an example of a...
It has been intentionally left behind
Franchisors sales and marketing efforts
Chain
It is designed to meet the hotel's sales goal

31. what type of activity describes the act of placing an ad in the yellow pages?
It has been intentionally left behind
Marketing activity
Maid
Eggs and breakfast meat items

32. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Water pumps
A fixed amount paid for a guests daily travel expense
Function rooms
Air handlers

33. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
By associating performance in providing guest service with employee compensation
GDS
Franchise service director
When guests bring in their own bottles of alcohol for consumption at a hotel function

34. which factor most influences guest perceptions about their experience at a lodging operation
They are individual travelers
To help keep workers safe
Service
Needles left by intravenous drug users

35. What does a foot candle measure
Upon receiving
French
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Illumination levels

36. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
FOC
Be an effective way to measure progress toward established service standards
Preventive maintenance
Function rooms

37. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Executive chef
Preventive maintenance
POM
Line level employees

38. What is another lodging term for work-order
Maintenance request
They are individual travelers
A hotels occupancy tax
50%

39. What is true about mislaid property
It has been intentionally left behind
ADR x Occupancy Rate= RevPar
It is vacant and not yet cleaned
A fixed amount paid for a guests daily travel expense

40. What is true about second-tier management companies

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41. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Www.tripadvisor.com
50000
Attrition
The authority to make key decisions

42. What is the industry term for an organization that provides travel booking services on the internet
OTA
25 or fewer
Line level employees
A hotels occupancy tax

43. Which state is NOT among the 3 largest car rental location states
It is increasingly viewed by guests a a sign of commitment to quality service
New york
Laundry is processed
Emergency maintenance

44. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Maid
A web site that allows a hotel's guests to post reviews of their previous stays
28
Deep cleaning

45. Which professional recognition is typically granted by a governmental agency
Franchisors sales and marketing efforts
Licensing
BEO
Preventive maintenance

46. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
By associating performance in providing guest service with employee compensation
Preventive maintenance
Profits are higher with banquet sales
To qualify prospects

47. What is true about an accrual accounting system
The buying is based upon predetermined desired inventory levels
Deep cleaning
It matches expenses incurred with revenues generated
A web site that allows a hotel's guests to post reviews of their previous stays

48. What happens to a hotel's POM costs as a hotel ages
Costs increase
Presale activity
The ensure guest room cleanliness
Franchisors sales and marketing efforts

49. What is true about a marketing plan

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50. Which group would be classified as 'leisure travelers'
Make or buy items
28
Kellogg cereal
A family on vacation