Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the approximate number of attendees at the average business meeting
Preventive maintenance
25 or fewer
FOC
$13.53

2. Which group of housekeeping employees should receive blood born pathogen training
Depreciation
The elimination of insects - rodents and scavenging animals
They operate hotels for owners using the management company's trade name as the hotels brand
All housekeeping employees

3. What does Amtrak operate
A family on vacation
It influences the guests total perception of a hotel visit
Trains
Waiting for guests to approach staff with specific problems

4. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
POM
By associating performance in providing guest service with employee compensation
Service
A reunion held for veterans of the vietnam war

5. What does a foot candle measure
$2.20
Merchant model
Illumination levels
Guest preference

6. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Flag
Depreciation
Kellogg cereal
Waiting for guests to approach staff with specific problems

7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Deep cleaning
Sorting/washing/drying
Contribution margin
FOC

8. Which area would be considered public space in a hotel
They are not being supervised with a service emphasis
The buying is based upon predetermined desired inventory levels
The pool area
Older travelers

9. Which food service activity happens first
A web site that allows a hotel's guests to post reviews of their previous stays
They operate hotels for owners but do not use the management company's name as part of the hotels name
Confirm item quantity and quality
Be an effective way to measure progress toward established service standards

10. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Trains
$13.53
Incandescent bulb
To qualify prospects

11. Who usually maintains the washers and dryers placed in a hotel's guest laundry
$2.20
$1.38
An outside vendor
Identifying guests needs and wants

12. Which brand is generally recognized as the first hotel chain
Chain
Holiday inn
Make or buy items
A web site that allows a hotel's guests to post reviews of their previous stays

13. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
250
Incandescent bulb
Costs increase
Www.tripadvisor.com

14. What is the purpose of an MSDS
To help keep workers safe
The hotels general manager
Costs increase
All housekeeping employees

15. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
The cost is higher than that of dining room service
Deep cleaning
Contribution margin

16. What does STAR report evaluate
They are individual travelers
They should be update as guest preferences change over time
FTC
A hotels sales and marketing teams results in relation to those of other hotels

17. Managers can seek out service-minded staff by hiring those job applicants who
The elimination of insects - rodents and scavenging animals
An outside vendor
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Effectively answer open-ended questions about hypothetical service situations

18. What is true about a marketing plan

19. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
Value
BEO
$3.20

20. Which of the following represents the correct order of procedures used in cleaning linens and terry products
28
Flag
Pilferage
Sorting/washing/drying

21. Who usually maintains the washers and ryers placed in a hotels guests laundry
The hotels general manager
An outside vendor
Contribution margin
Effectively answer open-ended questions about hypothetical service situations

22. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Line level employees
20%
To qualify prospects

23. Which professional recognition is typically granted by a governmental agency
By associating performance in providing guest service with employee compensation
Function rooms
The number of hotel rooms sold the previous night
Licensing

24. To whom does the sous chef in a large hotel report
50000
Marketing activity
Executive chef
Banquet manager

25. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
It is prepared and cooked at the guests' table
The elimination of insects - rodents and scavenging animals
Www.tripadvisor.com

26. Which is true about a hotels commitment to green practices
50%
It is increasingly viewed by guests a a sign of commitment to quality service
The number of hotel rooms sold the previous night
Deep cleaning

27. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Profits are higher with banquet sales
Make or buy items
$2.25
The strength of the brand name and the revenue the name will bring to the hotel

28. What is true about an accrual accounting system
It has been intentionally left behind
It matches expenses incurred with revenues generated
20%
An outside vendor

29. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Franchisors sales and marketing efforts
Service
BEO
AAHOA

30. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
$2.25
The pool area
Night auditor

31. Which method would be least effective for determining guests' needs and wants
Guest preference
ADR x Occupancy Rate= RevPar
Waiting for guests to approach staff with specific problems
A family on vacation

32. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Upon receiving
Make or buy items
FTC
$73.00

33. Which of the following is the formula hoteliers use to calculate RevPar
Flag
Depreciation
ADR x Occupancy Rate= RevPar
A fixed amount paid for a guests daily travel expense

34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The investor seeks a return on investment (ROI)
Profits are higher with banquet sales
The person in charge of the hotel's maintenances department
$1.38

35. What is the advantage of a CFL
Preventive maintenance
It is prepared and cooked at the guests' table
Reduced operational costs
Preventive maintenance

36. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
OTA
The ratio of different room types in a hotel
Emergency maintenance
FOC

37. Which housekeeping- related term is not used by professional hoteliers
Maid
FTC
A hotels occupancy tax
The host pays for the beverages cosumed by guests

38. Which of the following is a demand generator
All housekeeping employees
It is a reception that includes the services of complimentary food and/or beverages
Daily
A college graduation weekend occurring near a hotel

39. In the lodging industry - What is the meaning of the term room mix
The person in charge of the hotel's maintenances department
Make or buy items
Identifying guests needs and wants
The ratio of different room types in a hotel

40. What is true about second-tier management companies

41. What is true about a hosted bar
A reunion held for veterans of the vietnam war
$3.20
The host pays for the beverages cosumed by guests
$2.20

42. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
It has been intentionally left behind
GDS
The authority to make key decisions
Night auditor

43. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Ritz carlton
Preventive maintenance
Licensing

44. Which of the following is most essential to providing good service
Trains
250
A fixed amount paid for a guests daily travel expense
Identifying guests needs and wants

45. Which of the following is NOT a demographic factor of a guest
The investor seeks a return on investment (ROI)
To help keep workers safe
New york
Personality type

46. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Older travelers
The specific brands of products served and serving hours
Guest preference

47. What is true about abandoned property
Laundry is processed
Your ADR is higher then that of your competitors
Effectively answer open-ended questions about hypothetical service situations
It has been intentionally left behind

48. Which of the following would be considered a user-generated web site

49. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
To qualify prospects
Laundry is processed
Publicity is free
At the advertised ending time

50. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Older travelers
$73.00
Costs increase
Routine maintenance