Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






2. What is the one reason a hotel owner might consider hiring a hotel management company






3. What is the purpose of an MSDS






4. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






5. Which of the following is NOT a demographic factor of a guest






6. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






7. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






8. Which method would be least effective for determining guests' needs and wants






9. Which of the following best describes 'managers reception' in a limited service hotel






10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






11. Which of the following is the formula hoteliers use to calculate RevPar






12. What is true about an investor in a hotel






13. What is the type of dining in which each available menu item is sold for an individual price






14. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






15. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






16. In Which type of booking model are room rates readily viewed on-line by potential guests?






17. What is the advantage of a CFL






18. Which types of food items have labor 'built in' to their prices






19. What is the term describing stealing of small quantities of something over a period of time






20. from what language does the kitchen term 'mise en place' originate






21. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






22. What is the most important reason for properly maintaining trash removal areas






23. What is a normal par level in hotel laundry






24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






25. Managers can seek out service-minded staff by hiring those job applicants who






26. What do the initials PM refer to in a hotel maintenance department






27. What is a lodging industry term for hotels operating under the same brand name






28. What is true about sanitation concerns in a limited service- hotel






29. Which group of housekeeping employees should receive blood born pathogen training






30. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






31. A brand specific frequent guest program is an example of a...






32. What is most likely to happen when many travelers want to visit and stay in an area






33. The best menus are those developed based upon






34. Who is responsible for making the distinction between mislaid - lost and abandoned property

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35. what type of activity describes the act of placing an ad in the yellow pages?






36. What is true about a marketing plan

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37. For food service buyers when does the ownership exchange of products the have purchased actually take place






38. Which of the following is a demand generator






39. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






40. Which is an example of a consumer-generated content web site?






41. What does STAR report evaluate






42. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






43. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






44. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






45. How can guest service best be integrated with employee reward systems






46. In a hotel guest room - Which is a potential source of HIV






47. When can a cross-functional team be an effective operatiional tool in a hotel






48. Which group would be classified as 'leisure travelers'






49. What is true about an accrual accounting system






50. What is the greatest difference between full service and limited service hotels