Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






3. Which professional recognition is typically granted by a governmental agency






4. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






6. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






7. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






8. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






9. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






10. Who usually maintains the washers and dryers placed in a hotel's guest laundry






11. What do the initials PM refer to in a hotel maintenance department






12. How can guest service best be integrated with employee reward systems






13. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






15. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






16. what type of activity describes the act of placing an ad in the yellow pages?






17. which factor most influences guest perceptions about their experience at a lodging operation






18. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






19. What is the one reason a hotel owner might consider hiring a hotel management company






20. What is true about a hotel room that is 'on-change'






21. What is the term used to identify those who purchase the rights to a hotels brand naem






22. What is the advantage of a CFL






23. What is most likely to happen when many travelers want to visit and stay in an area






24. Which area would be considered public space in a hotel






25. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






26. what type of activity describes a site tour






27. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






28. What is the most important reason for properly maintaining trash removal areas






29. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






30. Who has the greatest influence on the overall quality of service provided within a hotel






31. What should happen to service procedures after they have been implemented in a hotel






32. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






33. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






34. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






35. What is true about abandoned property






36. In a hotel guest room - Which is a potential source of HIV






37. Who usually maintains the washers and ryers placed in a hotels guests laundry






38. What is true about first tier management companies


39. Who will most often have the greatest detailed knowledge of guest likes and dislikes






40. For Which item below would a 'replace as needed' program be best






41. Which of the following represents the correct order of procedures used in cleaning linens and terry products






42. For food service buyers when does the ownership exchange of products the have purchased actually take place






43. Which types of food items have labor 'built in' to their prices






44. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






45. Which group of employees will most often initiate the largest number of work orders






46. Which is the most important market for large convention hotels






47. Which state is NOT among the 3 largest car rental location states






48. Who is responsible for making the distinction between mislaid - lost and abandoned property


49. When would hotel guest be charged a corkage fee






50. Which group would be classified as 'leisure travelers'