Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term describing stealing of small quantities of something over a period of time






2. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






3. What does STAR report evaluate






4. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






5. What should happen to service procedures after they have been implemented in a hotel






6. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






7. Which of the following would be considered a user-generated web site


8. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






9. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






10. What is the one reason a hotel owner might consider hiring a hotel management company






11. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






12. Who is responsible for making the distinction between mislaid - lost and abandoned property


13. Who usually maintains the washers and ryers placed in a hotels guests laundry






14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






15. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






16. What is true about mislaid property






17. 'Terry' refers to guest room amenities that






18. What is the type of dining in which each available menu item is sold for an individual price






19. What is true about food served in the traditional french style


20. Which of the following is essential if employees are to effectively resolve guest problems as they occur






21. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






22. What does a foot candle measure






23. What is true about a hotel room that is 'on-change'






24. Which is an example of a branded breakfast item






25. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






26. For food service buyers when does the ownership exchange of products the have purchased actually take place






27. from what language does the kitchen term 'mise en place' originate






28. Which housekeeping- related term is not used by professional hoteliers






29. Which is an example of a consumer-generated content web site?






30. What happens to a hotel's POM costs as a hotel ages






31. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






32. For Which item below would a 'replace as needed' program be best






33. In the lodging industry - What is the meaning of the term room mix






34. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






35. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






36. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






37. Which of the following represents the correct order of procedures used in cleaning linens and terry products






38. What is true about an accrual accounting system






39. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






40. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






41. Which group would be classified as 'leisure travelers'






42. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






43. What best describes a hotels chief engineer


44. What is true about a marketing plan


45. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






46. To whom does the sous chef in a large hotel report






47. What happens to the unit price of food service items as the number of those items purchased increases






48. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






49. what type of activity describes the act of placing an ad in the yellow pages?






50. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up