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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which state is NOT among the 3 largest car rental location states






2. What is true about a hotel room that is 'on-change'






3. What is the approximate number of attendees at the average business meeting






4. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






5. In a housekeeping department - What is the role of inspector






6. A brand specific frequent guest program is an example of a...






7. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






8. What happens to a hotel's POM costs as a hotel ages






9. Which of the following is essential if employees are to effectively resolve guest problems as they occur






10. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






11. Who is responsible for making the distinction between mislaid - lost and abandoned property

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12. Managers can seek out service-minded staff by hiring those job applicants who






13. Which of the following best describes 'managers reception' in a limited service hotel






14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






15. Which of the following best describes a 'moment of truth'






16. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






17. What is true about transient travelers






18. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






19. Who usually maintains the washers and dryers placed in a hotel's guest laundry






20. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






21. What is true about mislaid property






22. For food service buyers when does the ownership exchange of products the have purchased actually take place






23. What is true about abandoned property






24. What is true about a hosted bar






25. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






26. from what language does the kitchen term 'mise en place' originate






27. Which area would be considered public space in a hotel






28. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






29. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






30. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






31. What is the difference between advertising and publicity






32. What is the term used to identify those who purchase the rights to a hotels brand naem






33. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






34. A CVB is typically funded by what






35. What do the initials PM refer to in a hotel maintenance department






36. What is a lodging industry term for hotels operating under the same brand name






37. What is the greatest difference between full service and limited service hotels






38. What is the type of dining in which each available menu item is sold for an individual price






39. What is most likely to happen when many travelers want to visit and stay in an area






40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






41. In a hotel guest room - Which is a potential source of HIV






42. What is true about sanitation concerns in a limited service- hotel






43. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






44. Which is an example of a branded breakfast item






45. Who has the greatest influence on the overall quality of service provided within a hotel






46. Which method would be least effective for determining guests' needs and wants






47. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






48. What is true about second-tier management companies

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49. What is true about food served in the traditional french style

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50. What is the term used to identify those who sell the rights to use a hotels brand name






Can you answer 50 questions in 15 minutes?



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