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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To whom does the sous chef in a large hotel report






2. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. Who is responsible for making the distinction between mislaid - lost and abandoned property

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5. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






6. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






7. What is true about the cost of providing room service meals






8. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






9. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






10. What is true about sanitation concerns in a limited service- hotel






11. Which group is more likely to use the services of a travel agent






12. Approximately how many hotels are in operation in the US






13. What does STAR report evaluate






14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






15. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






16. For Which item below would a 'replace as needed' program be best






17. The best menus are those developed based upon






18. What is true about a hotel room that is 'on-change'






19. What is true about an accrual accounting system






20. Which of the following would be considered a user-generated web site

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21. What is a lodging industry term for hotels operating under the same brand name






22. what type of activity describes a site tour






23. What is true about abandoned property






24. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






25. What is true about abandoned property






26. Which of the following is essential if employees are to effectively resolve guest problems as they occur






27. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






28. What is a per diem






29. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






30. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






31. Which of the following best describes 'managers reception' in a limited service hotel






32. Managers can seek out service-minded staff by hiring those job applicants who






33. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






34. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






35. What does Amtrak operate






36. In a housekeeping department - What is the role of inspector






37. 'Terry' refers to guest room amenities that






38. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






39. Which group would be classified as 'leisure travelers'






40. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






41. What is another lodging industry term for a specific hotel brand name






42. Which position would be a direct report to a hotels F&B director






43. What is a REIT






44. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






45. What is a normal par level in hotel laundry






46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






47. Which of the following is a demand generator






48. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






49. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






50. What is the purpose of an MSDS







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Can you answer 50 questions in 15 minutes?


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