Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Ritz carlton
Emergency maintenance
Depreciation
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

2. What is the lodging industry term for a hotel that is not part of a franchise group?
Chain
Independent
Water pumps
20%

3. Approximately how many hotels are in operation in the US
50000
Illumination levels
It matches expenses incurred with revenues generated
Incandescent bulb

4. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
It has been intentionally left behind
The person in charge of the hotel's maintenances department
An outside vendor
Franchise service director

5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
It matches expenses incurred with revenues generated
They generally manage hotels for a fee
The american hotel and lodging association

6. What happens to a hotel's POM costs as a hotel ages
Costs increase
A hotels sales and marketing teams results in relation to those of other hotels
Your ADR is higher then that of your competitors
A family on vacation

7. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Depreciation
It is designed to meet the hotel's sales goal
Incandescent bulb
Attrition

8. The best menus are those developed based upon
The ratio of different room types in a hotel
Publicity is free
Guest preference
Room rates and the number of operating hotel properties will increase

9. In regard to quality service - a gal of zero defects can
A college graduation weekend occurring near a hotel
Be an effective way to measure progress toward established service standards
FOC
When guests bring in their own bottles of alcohol for consumption at a hotel function

10. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
An outside vendor
Contribution margin
It is prepared and cooked at the guests' table

11. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Pilferage
It is designed to meet the hotel's sales goal
Sorting/washing/drying
GDS

12. What is a normal par level in hotel laundry
It is prepared and cooked at the guests' table
2-4% gross revenue
3 times the normal usage
GDS

13. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
The authority to make key decisions
Illumination levels
Profits are higher with banquet sales
When resolving hotel operating problems

14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
The pool area
Include bath towels - hand towels - and washclothes
2-4% gross revenue
Emergency maintenance

15. Which brand is generally recognized as the first hotel chain
Holiday inn
50000
The food and beverage services offered by the hotel
A reunion held for veterans of the vietnam war

16. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
A fixed amount paid for a guests daily travel expense
Contribution margin
They are individual travelers

17. Which area would be considered public space in a hotel
By associating performance in providing guest service with employee compensation
Function rooms
The pool area
New york

18. What is the term describing stealing of small quantities of something over a period of time
Pilferage
Include bath towels - hand towels - and washclothes
Maintenance request
Routine maintenance

19. What is true about abandoned property
Night auditor
It has been intentionally left behind
At the advertised ending time
The strength of the brand name and the revenue the name will bring to the hotel

20. What is the approximate number of attendees at the average business meeting
Pilferage
Costs increase
25 or fewer
The host pays for the beverages cosumed by guests

21. 'Terry' refers to guest room amenities that
Contribution margin
AAHOA
FTC
Include bath towels - hand towels - and washclothes

22. What is true about second-tier management companies

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23. Which group of employees will most often initiate the largest number of work orders
Identifying guests needs and wants
Deep cleaning
Housekeeping
Guest preference

24. What is true about transient travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name
Ritz carlton
They are individual travelers
$73.00

25. What is true about an investor in a hotel
Maid
The investor seeks a return on investment (ROI)
Their price per unit declines
Guest preference

26. When would hotel guest be charged a corkage fee
Franchise service director
$2.25
When guests bring in their own bottles of alcohol for consumption at a hotel function
At the advertised ending time

27. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
A fixed amount paid for a guests daily travel expense
Banquet manager
Confirm item quantity and quality

28. To whom does the sous chef in a large hotel report
Executive chef
They are not being supervised with a service emphasis
Package
Trains

29. What is a REIT
The number of hotel rooms sold the previous night
A stock issuing company that can own and operate its own hotels
Identifying guests needs and wants
Management contract

30. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
FTC
The food and beverage services offered by the hotel
28

31. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Franchisor
$2.25
Routine maintenance
Guest preference

32. What is true about sanitation concerns in a limited service- hotel
50%
The buying is based upon predetermined desired inventory levels
A hotels sales and marketing teams results in relation to those of other hotels
They are important for all workers serving food

33. In a hotel guest room - Which is a potential source of HIV
Needles left by intravenous drug users
To qualify prospects
A web site that allows a hotel's guests to post reviews of their previous stays
Air handlers

34. What does Amtrak operate
Incandescent bulb
ADR x Occupancy Rate= RevPar
Trains
It influences the guests total perception of a hotel visit

35. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Franchise service director
$2.25
To help keep workers safe
Function rooms

36. What is the advantage of a CFL
Reduced operational costs
Your ADR is higher then that of your competitors
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Illumination levels

37. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
AAHOA
$1.38
Identifying guests needs and wants
Do not clean this room now

38. What is the purpose of an MSDS
A fixed amount paid for a guests daily travel expense
Holiday inn
To help keep workers safe
All housekeeping employees

39. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
They should be update as guest preferences change over time
When resolving hotel operating problems
New york
28

40. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Incandescent bulb
$3.20
50%
Purchases of food

41. Which types of food items have labor 'built in' to their prices
It is prepared and cooked at the guests' table
Make or buy items
Water pumps
Personality type

42. what type of activity describes the act of placing an ad in the yellow pages?
Waste disposal costs
Marketing activity
Contribution margin
Merchant model

43. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
They are not being supervised with a service emphasis
It has been intentionally left behind
Management contract
POM

44. What do the initials PM refer to in a hotel maintenance department
The american hotel and lodging association
Preventive maintenance
Group market
Do not clean this room now

45. What is a lodging industry term for hotels operating under the same brand name
Franchise service director
$2.25
Chain
They should be update as guest preferences change over time

46. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The number of hotel rooms sold the previous night
It is vacant and not yet cleaned
Management contract
Package

47. When can a cross-functional team be an effective operatiional tool in a hotel
Routine maintenance
When resolving hotel operating problems
The pool area
Licensing

48. What is true about food served in the traditional french style

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49. What is a per diem
A college graduation weekend occurring near a hotel
A fixed amount paid for a guests daily travel expense
AAHOA
Upon receiving

50. Which of the following best describes a 'moment of truth'
The american hotel and lodging association
The buying is based upon predetermined desired inventory levels
It influences the guests total perception of a hotel visit
Waste disposal costs