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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
They are individual travelers
It has been intentionally left behind
Waste disposal costs
2. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Executive chef
Opaque rate model
They will have the same quality service expectations
The buying is based upon predetermined desired inventory levels
3. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
2-4% gross revenue
Value
Ritz carlton
It is prepared and cooked at the guests' table
4. What is the purpose of an MSDS
Maid
Pilferage
Purchases of food
To help keep workers safe
5. What is true about the traditional russian style
6. Which of the following would be considered a user-generated web site
7. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Deep cleaning
A reunion held for veterans of the vietnam war
At the advertised ending time
Franchise
8. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
They operate hotels for owners but do not use the management company's name as part of the hotels name
Sorting/washing/drying
It influences the guests total perception of a hotel visit
9. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
An outside vendor
Publicity is free
Incandescent bulb
10. Which brand is generally recognized as the first hotel chain
Holiday inn
Franchise
Kellogg cereal
Franchise service director
11. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
The elimination of insects - rodents and scavenging animals
The cost is higher than that of dining room service
BEO
12. What is true about abandoned property
A college graduation weekend occurring near a hotel
It has been intentionally left behind
Presale activity
When guests bring in their own bottles of alcohol for consumption at a hotel function
13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
An outside vendor
French
FTC
When guests bring in their own bottles of alcohol for consumption at a hotel function
14. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Deep cleaning
Identifying guests needs and wants
Night auditor
Depreciation
15. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
New york
50%
POM
$3.20
16. Which of the following best describes a 'moment of truth'
250
It influences the guests total perception of a hotel visit
It is designed to meet the hotel's sales goal
A stock issuing company that can own and operate its own hotels
17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
They should be update as guest preferences change over time
The american hotel and lodging association
The elimination of insects - rodents and scavenging animals
18. To whom does the sous chef in a large hotel report
Water pumps
Executive chef
A web site that allows a hotel's guests to post reviews of their previous stays
Profits are higher with banquet sales
19. Which food service activity happens first
Group market
Confirm item quantity and quality
ADR x Occupancy Rate= RevPar
Eggs and breakfast meat items
20. What happens to the unit price of food service items as the number of those items purchased increases
A stock issuing company that can own and operate its own hotels
28
Their price per unit declines
They are not being supervised with a service emphasis
21. What best describes a hotels chief engineer
22. Which types of food items have labor 'built in' to their prices
BEO
Make or buy items
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Air handlers
23. What is true about first tier management companies
24. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Preventive maintenance
It is prepared and cooked at the guests' table
Attrition
Management contract
25. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Illumination levels
The food and beverage services offered by the hotel
The cost is higher than that of dining room service
Waste disposal costs
26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
250
Depreciation
Comp set
Franchisors sales and marketing efforts
27. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Confirm item quantity and quality
The hotels general manager
Package
Executive chef
28. Which position would be a direct report to a hotels F&B director
Banquet manager
An outside vendor
A hotels occupancy tax
Ritz carlton
29. What do the initials PM refer to in a hotel maintenance department
French
3 times the normal usage
Flag
Preventive maintenance
30. What does Amtrak operate
Trains
Profits are higher with banquet sales
Maintenance request
They will have the same quality service expectations
31. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
$3.20
The investor seeks a return on investment (ROI)
2-4% gross revenue
Preventive maintenance
32. Managers can seek out service-minded staff by hiring those job applicants who
Franchisor
A hotels sales and marketing teams results in relation to those of other hotels
Effectively answer open-ended questions about hypothetical service situations
50%
33. What is the greatest difference between full service and limited service hotels
They are individual travelers
It influences the guests total perception of a hotel visit
Value
The food and beverage services offered by the hotel
34. Which of the following is NOT a demographic factor of a guest
Personality type
The cost is higher than that of dining room service
French
Chain
35. For food service buyers when does the ownership exchange of products the have purchased actually take place
When resolving hotel operating problems
Upon receiving
Value
Reduced operational costs
36. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Comp set
To help keep workers safe
A hotels occupancy tax
37. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Illumination levels
The specific brands of products served and serving hours
They are important for all workers serving food
They are not being supervised with a service emphasis
38. In a housekeeping department - What is the role of inspector
Maid
They operate hotels for owners using the management company's trade name as the hotels brand
Personality type
The ensure guest room cleanliness
39. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Franchise service director
The person in charge of the hotel's maintenances department
Profits are higher with banquet sales
Make or buy items
40. What should happen to service procedures after they have been implemented in a hotel
Air handlers
They should be update as guest preferences change over time
Guest preference
It is designed to meet the hotel's sales goal
41. What is true about an investor in a hotel
It has been intentionally left behind
The strength of the brand name and the revenue the name will bring to the hotel
A stock issuing company that can own and operate its own hotels
The investor seeks a return on investment (ROI)
42. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Management contract
2-4% gross revenue
$13.53
Franchise service director
43. 'Terry' refers to guest room amenities that
250
Include bath towels - hand towels - and washclothes
Franchisor
OTA
44. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
They are individual travelers
Value
Pilferage
45. Which group is more likely to use the services of a travel agent
Older travelers
GDS
50%
Routine maintenance
46. Which professional recognition is typically granted by a governmental agency
Air handlers
Merchant model
The ratio of different room types in a hotel
Licensing
47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
Laundry is processed
Daily
20%
48. What happens in a hotels OPL
Waiting for guests to approach staff with specific problems
Empowerment
Laundry is processed
Opaque rate model
49. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
The hotels general manager
Confirm item quantity and quality
Pilferage
50. Which housekeeping- related term is not used by professional hoteliers
FTC
Maid
It is a reception that includes the services of complimentary food and/or beverages
It is increasingly viewed by guests a a sign of commitment to quality service