Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What happens in a hotels OPL
50%
Routine maintenance
Laundry is processed
FTC

2. What is a normal par level in hotel laundry
The american hotel and lodging association
Opaque rate model
3 times the normal usage
Service

3. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
An outside vendor
Routine maintenance
Confirm item quantity and quality
Your ADR is higher then that of your competitors

4. What is true about abandoned property
Independent
Do not clean this room now
It has been intentionally left behind
Trains

5. Which area would be considered public space in a hotel
2-4% gross revenue
The pool area
It has been intentionally left behind
The person in charge of the hotel's maintenances department

6. What is the greatest difference between full service and limited service hotels
It is vacant and not yet cleaned
The person in charge of the hotel's maintenances department
20%
The food and beverage services offered by the hotel

7. Which position would be a direct report to a hotels F&B director
Banquet manager
Upon receiving
Sorting/washing/drying
AAHOA

8. What is the type of dining in which each available menu item is sold for an individual price
Function rooms
Opaque rate model
A la carte
Routine maintenance

9. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
A fixed amount paid for a guests daily travel expense
They operate hotels for owners using the management company's trade name as the hotels brand
To help keep workers safe

10. What is the term used to identify those who purchase the rights to a hotels brand naem
FTC
Franchise
Costs increase
Guest preference

11. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Be an effective way to measure progress toward established service standards
Depreciation
Older travelers
Holiday inn

12. To whom does the sous chef in a large hotel report
Emergency maintenance
Executive chef
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The authority to make key decisions

13. What is a lodging industry term for hotels operating under the same brand name
Flag
Chain
The specific brands of products served and serving hours
Franchise

14. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The host pays for the beverages cosumed by guests
POM
Preventive maintenance
Identifying guests needs and wants

15. What is the advantage of a CFL
20%
Reduced operational costs
Maid
Management contract

16. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
They generally manage hotels for a fee
50000
They will have the same quality service expectations

17. What is another lodging term for work-order
Emergency maintenance
Chain
28
Maintenance request

18. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Needles left by intravenous drug users
The specific brands of products served and serving hours
Attrition
Do not clean this room now

19. In a hotel guest room - Which is a potential source of HIV
Waste disposal costs
Needles left by intravenous drug users
By associating performance in providing guest service with employee compensation
They are individual travelers

20. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
A college graduation weekend occurring near a hotel
Presale activity
Function rooms
$13.53

21. Which state is NOT among the 3 largest car rental location states
New york
Water pumps
Daily
Be an effective way to measure progress toward established service standards

22. What is the term used to identify those who sell the rights to use a hotels brand name
Do not clean this room now
BEO
Be an effective way to measure progress toward established service standards
Franchisor

23. Which of the following best describes 'managers reception' in a limited service hotel
Merchant model
It is a reception that includes the services of complimentary food and/or beverages
Purchases of food
Franchise service director

24. When would hotel guest be charged a corkage fee
The elimination of insects - rodents and scavenging animals
Contribution margin
When guests bring in their own bottles of alcohol for consumption at a hotel function
Needles left by intravenous drug users

25. What is true about transient travelers
They are individual travelers
It matches expenses incurred with revenues generated
Costs increase
Confirm item quantity and quality

26. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Costs increase
Make or buy items
The number of hotel rooms sold the previous night
Upon receiving

27. What is true about a marketing plan

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28. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
BEO
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Empowerment
Franchise service director

29. What is a per diem
A fixed amount paid for a guests daily travel expense
It is designed to meet the hotel's sales goal
Reduced operational costs
Line level employees

30. Which is the most important market for large convention hotels
The authority to make key decisions
Group market
Publicity is free
Guest preference

31. What is the one reason a hotel owner might consider hiring a hotel management company
Empowerment
Routine maintenance
Improved overall managment of the hotel
Illumination levels

32. 'Terry' refers to guest room amenities that
Do not clean this room now
Include bath towels - hand towels - and washclothes
A college graduation weekend occurring near a hotel
Daily

33. What is the industry term for an organization that provides travel booking services on the internet
OTA
New york
A hotels occupancy tax
When guests bring in their own bottles of alcohol for consumption at a hotel function

34. Which group would be classified as 'leisure travelers'
Include bath towels - hand towels - and washclothes
New york
$73.00
A family on vacation

35. Which method would be least effective for determining guests' needs and wants
It influences the guests total perception of a hotel visit
Publicity is free
Waiting for guests to approach staff with specific problems
The hotels general manager

36. Approximately how many hotels are in operation in the US
A hotels sales and marketing teams results in relation to those of other hotels
Management contract
50000
Their price per unit declines

37. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
It influences the guests total perception of a hotel visit
Kellogg cereal
Package

38. Which group of employees will most often initiate the largest number of work orders
The person in charge of the hotel's maintenances department
Make or buy items
Maid
Housekeeping

39. What is the lodging industry term for a hotel that is not part of a franchise group?
Function rooms
Merchant model
Independent
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

40. which factor most influences guest perceptions about their experience at a lodging operation
Include bath towels - hand towels - and washclothes
A hotels sales and marketing teams results in relation to those of other hotels
Service
Maid

41. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
They are important for all workers serving food
The number of hotel rooms sold the previous night
Package
They are individual travelers

42. Which is an example of a branded breakfast item
Kellogg cereal
Franchise
Sorting/washing/drying
It is vacant and not yet cleaned

43. what type of activity describes a site tour
50000
A reunion held for veterans of the vietnam war
Presale activity
Water pumps

44. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Preventive maintenance
Comp set
FOC
Do not clean this room now

45. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Service
The buying is based upon predetermined desired inventory levels
$73.00

46. What does a foot candle measure
It is prepared and cooked at the guests' table
They will have the same quality service expectations
Illumination levels
Www.tripadvisor.com

47. The best menus are those developed based upon
Reduced operational costs
Guest preference
They will have the same quality service expectations
Purchases of food

48. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
To help keep workers safe
$13.53
Purchases of food
Older travelers

49. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
The host pays for the beverages cosumed by guests
50000
A reunion held for veterans of the vietnam war

50. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
It is designed to meet the hotel's sales goal
250
Www.tripadvisor.com