Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Upon receiving
AAHOA
They are individual travelers
50%

2. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
$2.20
A hotels occupancy tax
Marketing activity

3. What does Amtrak operate
Service
A fixed amount paid for a guests daily travel expense
Trains
Value

4. For Which item below would a 'replace as needed' program be best
The person in charge of the hotel's maintenances department
FOC
BEO
Water pumps

5. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
When resolving hotel operating problems
Upon receiving
Value
Make or buy items

6. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The ratio of different room types in a hotel
Identifying guests needs and wants
POM
Illumination levels

7. Which area would be considered public space in a hotel
Housekeeping
$1.38
The pool area
Confirm item quantity and quality

8. what type of activity describes a site tour
$3.20
It matches expenses incurred with revenues generated
Presale activity
Trains

9. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Empowerment
It has been intentionally left behind
New york

10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Maintenance request
Marketing activity
FTC
25 or fewer

11. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
To qualify prospects
Effectively answer open-ended questions about hypothetical service situations
Marketing activity

12. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
At the advertised ending time
A stock issuing company that can own and operate its own hotels
Their price per unit declines

13. What is the purpose of cold calling
The host pays for the beverages cosumed by guests
BEO
To qualify prospects
250

14. What is true about hotel management companies
They generally manage hotels for a fee
It matches expenses incurred with revenues generated
Attrition
Waiting for guests to approach staff with specific problems

15. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

16. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
AAHOA
A stock issuing company that can own and operate its own hotels
Preventive maintenance
Function rooms

17. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
$13.53
An outside vendor
Opaque rate model

18. What is the advantage of a CFL
Depreciation
A college graduation weekend occurring near a hotel
Reduced operational costs
They are not being supervised with a service emphasis

19. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
When guests bring in their own bottles of alcohol for consumption at a hotel function
It is increasingly viewed by guests a a sign of commitment to quality service
The number of hotel rooms sold the previous night
The specific brands of products served and serving hours

20. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Opaque rate model
Merchant model
An outside vendor

21. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
$3.20
Preventive maintenance
The investor seeks a return on investment (ROI)
Air handlers

22. What is true about a hosted bar
The host pays for the beverages cosumed by guests
Attrition
$2.20
Management contract

23. What is the term describing stealing of small quantities of something over a period of time
The ratio of different room types in a hotel
A family on vacation
Merchant model
Pilferage

24. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
Presale activity
An outside vendor
The pool area

25. Which of the following is NOT a demographic factor of a guest
Upon receiving
It is increasingly viewed by guests a a sign of commitment to quality service
Personality type
$2.25

26. What is true about a hotel room that is 'on-change'
Marketing activity
It is vacant and not yet cleaned
$13.53
Flag

27. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
An outside vendor
Be an effective way to measure progress toward established service standards
They should be update as guest preferences change over time

28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
The cost is higher than that of dining room service
$73.00
Waste disposal costs
BEO

29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Your ADR is higher then that of your competitors
The elimination of insects - rodents and scavenging animals
Confirm item quantity and quality

30. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Housekeeping
The person in charge of the hotel's maintenances department
The hotel's executive housekeeper in keeping with the hotel policies and procedures

31. What is most likely to happen when many travelers want to visit and stay in an area
The hotels general manager
Improved overall managment of the hotel
The food and beverage services offered by the hotel
Room rates and the number of operating hotel properties will increase

32. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Pilferage
Effectively answer open-ended questions about hypothetical service situations
Night auditor
Do not clean this room now

33. What is the one reason a hotel owner might consider hiring a hotel management company
Trains
Improved overall managment of the hotel
Franchise
FTC

34. In regard to quality service - a gal of zero defects can
Older travelers
All housekeeping employees
25 or fewer
Be an effective way to measure progress toward established service standards

35. Which group would be classified as 'leisure travelers'
A college graduation weekend occurring near a hotel
OTA
3 times the normal usage
A family on vacation

36. from what language does the kitchen term 'mise en place' originate
By associating performance in providing guest service with employee compensation
It is increasingly viewed by guests a a sign of commitment to quality service
Opaque rate model
French

37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Trains
A reunion held for veterans of the vietnam war
Contribution margin
The host pays for the beverages cosumed by guests

38. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The strength of the brand name and the revenue the name will bring to the hotel
Flag
It influences the guests total perception of a hotel visit
Night auditor

39. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Waste disposal costs
2-4% gross revenue
It has been intentionally left behind
Flag

40. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
They are important for all workers serving food
The elimination of insects - rodents and scavenging animals
Presale activity
FOC

41. A CVB is typically funded by what
A hotels occupancy tax
Include bath towels - hand towels - and washclothes
A fixed amount paid for a guests daily travel expense
It is prepared and cooked at the guests' table

42. what type of activity describes the act of placing an ad in the yellow pages?
Identifying guests needs and wants
Profits are higher with banquet sales
Marketing activity
Night auditor

43. What is another lodging term for work-order
ADR x Occupancy Rate= RevPar
They generally manage hotels for a fee
Maintenance request
By associating performance in providing guest service with employee compensation

44. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Confirm item quantity and quality
FTC
Service
Emergency maintenance

45. What is true about mislaid property
Presale activity
They should be update as guest preferences change over time
They operate hotels for owners but do not use the management company's name as part of the hotels name
It has been intentionally left behind

46. What happens in a hotels OPL
Laundry is processed
BEO
Group market
When resolving hotel operating problems

47. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Your ADR is higher then that of your competitors
A reunion held for veterans of the vietnam war
They operate hotels for owners but do not use the management company's name as part of the hotels name
It is prepared and cooked at the guests' table

48. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
The host pays for the beverages cosumed by guests
They operate hotels for owners using the management company's trade name as the hotels brand
They should be update as guest preferences change over time

49. which factor most influences guest perceptions about their experience at a lodging operation
New york
Confirm item quantity and quality
A fixed amount paid for a guests daily travel expense
Service

50. What is the term used to identify those who sell the rights to use a hotels brand name
Eggs and breakfast meat items
Night auditor
Franchisor
$2.25