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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the purpose of an MSDS
Incandescent bulb
New york
Attrition
To help keep workers safe
2. What is true about second-tier management companies
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3. What is the term used to identify those who sell the rights to use a hotels brand name
A reunion held for veterans of the vietnam war
Franchisor
A stock issuing company that can own and operate its own hotels
2-4% gross revenue
4. What is true about an investor in a hotel
It is vacant and not yet cleaned
Banquet manager
An outside vendor
The investor seeks a return on investment (ROI)
5. Which is an example of a branded breakfast item
Kellogg cereal
Do not clean this room now
20%
The elimination of insects - rodents and scavenging animals
6. What do the initials PM refer to in a hotel maintenance department
Licensing
A reunion held for veterans of the vietnam war
Profits are higher with banquet sales
Preventive maintenance
7. What is the approximate number of attendees at the average business meeting
The american hotel and lodging association
Night auditor
The strength of the brand name and the revenue the name will bring to the hotel
25 or fewer
8. Which food service activity happens first
Pilferage
Attrition
Confirm item quantity and quality
To help keep workers safe
9. What is true about a hosted bar
Trains
The person in charge of the hotel's maintenances department
The host pays for the beverages cosumed by guests
Service
10. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Opaque rate model
$2.25
Costs increase
11. Who usually maintains the washers and ryers placed in a hotels guests laundry
They are not being supervised with a service emphasis
$2.25
An outside vendor
The buying is based upon predetermined desired inventory levels
12. Which is the most important market for large convention hotels
It has been intentionally left behind
The hotels general manager
Group market
Routine maintenance
13. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Franchisors sales and marketing efforts
At the advertised ending time
Package
50%
14. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
To qualify prospects
It has been intentionally left behind
Line level employees
GDS
15. What is most likely to happen when many travelers want to visit and stay in an area
AAHOA
25 or fewer
$73.00
Room rates and the number of operating hotel properties will increase
16. What is true about transient travelers
They are individual travelers
Identifying guests needs and wants
FTC
It has been intentionally left behind
17. What is true about first tier management companies
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18. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
They operate hotels for owners but do not use the management company's name as part of the hotels name
Presale activity
Night auditor
GDS
19. What happens to the unit price of food service items as the number of those items purchased increases
They are individual travelers
French
Their price per unit declines
Incandescent bulb
20. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Older travelers
ADR x Occupancy Rate= RevPar
$1.38
Franchisors sales and marketing efforts
21. How can guest service best be integrated with employee reward systems
Eggs and breakfast meat items
A reunion held for veterans of the vietnam war
By associating performance in providing guest service with employee compensation
Holiday inn
22. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
It has been intentionally left behind
Effectively answer open-ended questions about hypothetical service situations
$13.53
23. Which of the following is NOT a demographic factor of a guest
Preventive maintenance
28
Personality type
$13.53
24. What is the greatest difference between full service and limited service hotels
Sorting/washing/drying
Line level employees
The ratio of different room types in a hotel
The food and beverage services offered by the hotel
25. Which group is more likely to use the services of a travel agent
50000
Older travelers
3 times the normal usage
Include bath towels - hand towels - and washclothes
26. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchise service director
It influences the guests total perception of a hotel visit
A hotels occupancy tax
Franchise
27. What does a foot candle measure
All housekeeping employees
The cost is higher than that of dining room service
2-4% gross revenue
Illumination levels
28. What is the purpose of cold calling
It influences the guests total perception of a hotel visit
To qualify prospects
The elimination of insects - rodents and scavenging animals
Merchant model
29. Which of the following is most essential to providing good service
250
Line level employees
Identifying guests needs and wants
$13.53
30. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Waste disposal costs
Air handlers
The ratio of different room types in a hotel
BEO
31. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Depreciation
Sorting/washing/drying
It matches expenses incurred with revenues generated
By associating performance in providing guest service with employee compensation
32. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
A web site that allows a hotel's guests to post reviews of their previous stays
Older travelers
Routine maintenance
Reduced operational costs
33. What is the term describing stealing of small quantities of something over a period of time
Presale activity
Pilferage
Needles left by intravenous drug users
50000
34. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
To qualify prospects
The investor seeks a return on investment (ROI)
FOC
35. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Sorting/washing/drying
An outside vendor
FOC
Empowerment
36. What does Amtrak operate
The buying is based upon predetermined desired inventory levels
Maintenance request
The authority to make key decisions
Trains
37. What is a lodging industry term for hotels operating under the same brand name
Flag
Sorting/washing/drying
It is a reception that includes the services of complimentary food and/or beverages
Chain
38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
A college graduation weekend occurring near a hotel
They will have the same quality service expectations
They operate hotels for owners but do not use the management company's name as part of the hotels name
The pool area
39. Which brand is generally recognized as the first hotel chain
Holiday inn
Illumination levels
Laundry is processed
The host pays for the beverages cosumed by guests
40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Eggs and breakfast meat items
Preventive maintenance
A web site that allows a hotel's guests to post reviews of their previous stays
Contribution margin
41. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
A stock issuing company that can own and operate its own hotels
The person in charge of the hotel's maintenances department
When resolving hotel operating problems
Daily
42. Who will most often have the greatest detailed knowledge of guest likes and dislikes
$3.20
Effectively answer open-ended questions about hypothetical service situations
Line level employees
A hotels sales and marketing teams results in relation to those of other hotels
43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Preventive maintenance
Guest preference
Package
Purchases of food
44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
It influences the guests total perception of a hotel visit
Depreciation
The strength of the brand name and the revenue the name will bring to the hotel
Water pumps
45. A CVB is typically funded by what
A hotels occupancy tax
It is increasingly viewed by guests a a sign of commitment to quality service
Depreciation
Make or buy items
46. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
20%
Waste disposal costs
The hotels general manager
47. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Value
Purchases of food
It is designed to meet the hotel's sales goal
48. What is the industry term for an organization that provides travel booking services on the internet
Needles left by intravenous drug users
50%
OTA
$73.00
49. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Profits are higher with banquet sales
Franchise
The american hotel and lodging association
50. Which method would be least effective for determining guests' needs and wants
Group market
Identifying guests needs and wants
Waiting for guests to approach staff with specific problems
A family on vacation
Can you answer 50 questions in 15 minutes?
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