Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group of housekeeping employees should receive blood born pathogen training






2. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






3. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






4. Approximately how many hotels are in operation in the US






5. What is true about a hosted bar






6. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






7. What does a foot candle measure






8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






9. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






10. Which of the following best describes 'managers reception' in a limited service hotel






11. What does STAR report evaluate






12. What is another lodging term for work-order






13. To whom does the sous chef in a large hotel report






14. Which is an example of a consumer-generated content web site?






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. What is the most important reason for properly maintaining trash removal areas






17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






18. What is true about an accrual accounting system






19. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






20. What is most likely to happen when many travelers want to visit and stay in an area






21. Which method would be least effective for determining guests' needs and wants






22. Which food service activity happens first






23. What is the term used to identify those who sell the rights to use a hotels brand name






24. Which housekeeping- related term is not used by professional hoteliers






25. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






26. What is the industry term for an organization that provides travel booking services on the internet






27. what type of activity describes a site tour






28. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






29. Managers can seek out service-minded staff by hiring those job applicants who






30. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






31. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






32. What is the greatest difference between full service and limited service hotels






33. What is true about transient travelers






34. Which area would be considered public space in a hotel






35. What is the type of dining in which each available menu item is sold for an individual price






36. What happens to a hotel's POM costs as a hotel ages






37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






38. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






39. What is the term describing stealing of small quantities of something over a period of time






40. What is the approximate number of attendees at the average business meeting






41. Which is true about a hotels commitment to green practices






42. How can guest service best be integrated with employee reward systems






43. Which of the following is a demand generator






44. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






45. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






46. Which of the following is NOT a demographic factor of a guest






47. Which is the most important market for large convention hotels






48. In a hotel guest room - Which is a potential source of HIV






49. What is true about hotel management companies






50. What is the lodging industry term for a hotel that is not part of a franchise group?