Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
AAHOA
$73.00
Merchant model
The american hotel and lodging association


2. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
They should be update as guest preferences change over time
The authority to make key decisions
Your ADR is higher then that of your competitors


3. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
They are not being supervised with a service emphasis
When guests bring in their own bottles of alcohol for consumption at a hotel function
50000
The buying is based upon predetermined desired inventory levels


4. In a housekeeping department - What is the role of inspector
The elimination of insects - rodents and scavenging animals
The ensure guest room cleanliness
When guests bring in their own bottles of alcohol for consumption at a hotel function
Be an effective way to measure progress toward established service standards


5. What best describes a hotels chief engineer

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6. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
The authority to make key decisions
Deep cleaning
It is designed to meet the hotel's sales goal
The ensure guest room cleanliness


7. What is true about abandoned property
It has been intentionally left behind
Franchisors sales and marketing efforts
The food and beverage services offered by the hotel
Service


8. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Their price per unit declines
Chain
Depreciation
At the advertised ending time


9. Which method would be least effective for determining guests' needs and wants
It influences the guests total perception of a hotel visit
The buying is based upon predetermined desired inventory levels
Waiting for guests to approach staff with specific problems
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates


10. Which is the most important market for large convention hotels
A hotels occupancy tax
Group market
It matches expenses incurred with revenues generated
A stock issuing company that can own and operate its own hotels


11. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
50000
$2.25
Your ADR is higher then that of your competitors
20%


12. What does a foot candle measure
Illumination levels
A hotels occupancy tax
It is increasingly viewed by guests a a sign of commitment to quality service
They operate hotels for owners using the management company's trade name as the hotels brand


13. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
A stock issuing company that can own and operate its own hotels
Empowerment
The person in charge of the hotel's maintenances department


14. What is a per diem
When guests bring in their own bottles of alcohol for consumption at a hotel function
A fixed amount paid for a guests daily travel expense
Guest preference
Attrition


15. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Be an effective way to measure progress toward established service standards
Value
Include bath towels - hand towels - and washclothes
Ritz carlton


16. What is true about the cost of providing room service meals
Deep cleaning
Preventive maintenance
The cost is higher than that of dining room service
The american hotel and lodging association


17. What is true about a marketing plan

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18. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Confirm item quantity and quality
2-4% gross revenue
GDS
The person in charge of the hotel's maintenances department


19. What is true about second-tier management companies

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20. what type of activity describes the act of placing an ad in the yellow pages?
Preventive maintenance
$13.53
Marketing activity
The person in charge of the hotel's maintenances department


21. Which of the following represents the correct order of procedures used in cleaning linens and terry products
A hotels sales and marketing teams results in relation to those of other hotels
Guest preference
Sorting/washing/drying
The host pays for the beverages cosumed by guests


22. Which factor has the most impact on the number of guests who will be served in a limited service hotel
50%
A la carte
They are not being supervised with a service emphasis
The number of hotel rooms sold the previous night


23. To whom does the sous chef in a large hotel report
The specific brands of products served and serving hours
$2.20
Group market
Executive chef


24. What is true about abandoned property
Ritz carlton
It has been intentionally left behind
Executive chef
Waiting for guests to approach staff with specific problems


25. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Laundry is processed
Franchisors sales and marketing efforts
Service


26. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Include bath towels - hand towels - and washclothes
An outside vendor
Reduced operational costs
The american hotel and lodging association


27. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
250
It has been intentionally left behind
Emergency maintenance


28. What is the difference between advertising and publicity
Needles left by intravenous drug users
Chain
Publicity is free
They will have the same quality service expectations


29. What should happen to service procedures after they have been implemented in a hotel
50000
They should be update as guest preferences change over time
Comp set
Reduced operational costs


30. What is the approximate number of attendees at the average business meeting
Older travelers
Franchise service director
25 or fewer
Costs increase


31. What is true about food served in the traditional french style

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32. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
They are important for all workers serving food
Comp set
Daily


33. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
They operate hotels for owners using the management company's trade name as the hotels brand
Your ADR is higher then that of your competitors
Profits are higher with banquet sales
Value


34. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
It has been intentionally left behind
$1.38
Service
It is vacant and not yet cleaned


35. What do the initials PM refer to in a hotel maintenance department
$1.38
The hotel's executive housekeeper in keeping with the hotel policies and procedures
It has been intentionally left behind
Preventive maintenance


36. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
25 or fewer
Kellogg cereal
Personality type
2-4% gross revenue


37. For Which item below would a 'replace as needed' program be best
Water pumps
Contribution margin
Function rooms
They should be update as guest preferences change over time


38. A CVB is typically funded by what
Flag
Water pumps
Room rates and the number of operating hotel properties will increase
A hotels occupancy tax


39. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Licensing
They will have the same quality service expectations
FOC
Air handlers


40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
They are important for all workers serving food
Deep cleaning
Their price per unit declines
Ritz carlton


41. What is the industry term for an organization that provides travel booking services on the internet
OTA
A hotels occupancy tax
Older travelers
Be an effective way to measure progress toward established service standards


42. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
It matches expenses incurred with revenues generated
Housekeeping
Sorting/washing/drying


43. What is true about transient travelers
Reduced operational costs
Improved overall managment of the hotel
A la carte
They are individual travelers


44. Which of the following best describes 'managers reception' in a limited service hotel
Water pumps
Maintenance request
It is designed to meet the hotel's sales goal
It is a reception that includes the services of complimentary food and/or beverages


45. What is a lodging industry term for hotels operating under the same brand name
Chain
Franchise
Daily
Illumination levels


46. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Identifying guests needs and wants
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Franchise service director
Improved overall managment of the hotel


47. Which of the following would be considered a user-generated web site

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48. Which of the following is NOT a demographic factor of a guest
It has been intentionally left behind
Franchisors sales and marketing efforts
Personality type
A hotels sales and marketing teams results in relation to those of other hotels


49. What is another lodging term for work-order
They are not being supervised with a service emphasis
Maintenance request
The ratio of different room types in a hotel
Service


50. Who is responsible for making the distinction between mislaid - lost and abandoned property

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