Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is NOT a demographic factor of a guest






2. A brand specific frequent guest program is an example of a...






3. Which of the following is most essential to providing good service






4. A CVB is typically funded by what






5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






6. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






7. To whom does the sous chef in a large hotel report






8. What is a per diem






9. from what language does the kitchen term 'mise en place' originate






10. Managers can seek out service-minded staff by hiring those job applicants who






11. What is true about an accrual accounting system






12. What happens in a hotels OPL






13. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






14. What is the advantage of a CFL






15. what type of activity describes a site tour






16. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






17. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






18. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






19. Which of the following is a demand generator






20. What is the industry term for an organization that provides travel booking services on the internet






21. What is a lodging industry term for hotels operating under the same brand name






22. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






23. What is another lodging term for work-order






24. For Which item below would a 'replace as needed' program be best






25. Which of the following is essential if employees are to effectively resolve guest problems as they occur






26. What is true about abandoned property






27. Who usually maintains the washers and ryers placed in a hotels guests laundry






28. In the lodging industry - What is the meaning of the term room mix






29. What happens to the unit price of food service items as the number of those items purchased increases






30. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






31. What happens to a hotel's POM costs as a hotel ages






32. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






33. Which of the following would be considered a user-generated web site

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34. 'Terry' refers to guest room amenities that






35. Who usually maintains the washers and dryers placed in a hotel's guest laundry






36. Which group of employees will most often initiate the largest number of work orders






37. Which brand is generally recognized as the first hotel chain






38. Which area would be considered public space in a hotel






39. In Which type of booking model are room rates readily viewed on-line by potential guests?






40. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






41. Which factor has the most impact on the number of guests who will be served in a limited service hotel






42. What is true about an investor in a hotel






43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






44. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






45. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






46. What is the greatest difference between full service and limited service hotels






47. What does Amtrak operate






48. Which is the most important market for large convention hotels






49. The best menus are those developed based upon






50. What is the approximate number of attendees at the average business meeting