Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is another lodging industry term for a specific hotel brand name
Licensing
Flag
An outside vendor
They are important for all workers serving food

2. For Which item below would a 'replace as needed' program be best
Kellogg cereal
OTA
They are not being supervised with a service emphasis
Water pumps

3. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
Laundry is processed
The buying is based upon predetermined desired inventory levels
Reduced operational costs

4. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
It matches expenses incurred with revenues generated
The ratio of different room types in a hotel
Marketing activity

5. Which group of housekeeping employees should receive blood born pathogen training
The elimination of insects - rodents and scavenging animals
20%
Flag
All housekeeping employees

6. What is true about sanitation concerns in a limited service- hotel
Package
They are important for all workers serving food
They generally manage hotels for a fee
It influences the guests total perception of a hotel visit

7. What is true about the traditional russian style

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8. which factor most influences guest perceptions about their experience at a lodging operation
Service
Ritz carlton
Improved overall managment of the hotel
It is vacant and not yet cleaned

9. What is true about an investor in a hotel
The cost is higher than that of dining room service
Their price per unit declines
The investor seeks a return on investment (ROI)
Management contract

10. Which types of food items have labor 'built in' to their prices
Make or buy items
Room rates and the number of operating hotel properties will increase
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Upon receiving

11. What happens to a hotel's POM costs as a hotel ages
$2.25
Deep cleaning
The elimination of insects - rodents and scavenging animals
Costs increase

12. What is the one reason a hotel owner might consider hiring a hotel management company
50%
The number of hotel rooms sold the previous night
Improved overall managment of the hotel
Marketing activity

13. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
A hotels sales and marketing teams results in relation to those of other hotels
Upon receiving
The hotel's executive housekeeper in keeping with the hotel policies and procedures

14. When can a cross-functional team be an effective operatiional tool in a hotel
Maintenance request
Www.tripadvisor.com
$2.25
When resolving hotel operating problems

15. The best menus are those developed based upon
Guest preference
Daily
The elimination of insects - rodents and scavenging animals
Identifying guests needs and wants

16. Which housekeeping- related term is not used by professional hoteliers
Package
A hotels sales and marketing teams results in relation to those of other hotels
Maid
It has been intentionally left behind

17. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
The specific brands of products served and serving hours
Service
Pilferage

18. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Older travelers
Preventive maintenance
Value
The hotels general manager

19. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Holiday inn
Purchases of food
A family on vacation

20. What does Amtrak operate
They are individual travelers
Trains
Laundry is processed
The person in charge of the hotel's maintenances department

21. Which of the following is NOT a demographic factor of a guest
Deep cleaning
They are individual travelers
Personality type
Eggs and breakfast meat items

22. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
OTA
When resolving hotel operating problems
$2.20
POM

23. What is the purpose of cold calling
20%
They are not being supervised with a service emphasis
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To qualify prospects

24. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
The pool area
A stock issuing company that can own and operate its own hotels
Housekeeping

25. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
Franchisors sales and marketing efforts
Empowerment
Franchise service director
50000

26. What is true about the cost of providing room service meals
They generally manage hotels for a fee
They will have the same quality service expectations
A reunion held for veterans of the vietnam war
The cost is higher than that of dining room service

27. what type of activity describes a site tour
Presale activity
Improved overall managment of the hotel
OTA
Upon receiving

28. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Deep cleaning
It is designed to meet the hotel's sales goal
AAHOA

29. Which area would be considered public space in a hotel
A stock issuing company that can own and operate its own hotels
Your ADR is higher then that of your competitors
It has been intentionally left behind
The pool area

30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
They are important for all workers serving food
BEO
To help keep workers safe
They are individual travelers

31. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
The number of hotel rooms sold the previous night
Waiting for guests to approach staff with specific problems
It influences the guests total perception of a hotel visit

32. What is true about transient travelers
They are individual travelers
Value
Publicity is free
$13.53

33. What is the term used to identify those who purchase the rights to a hotels brand naem
250
Franchise
GDS
Licensing

34. Which of the following is a demand generator
The hotels general manager
Costs increase
A college graduation weekend occurring near a hotel
250

35. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
$1.38
It has been intentionally left behind
French

36. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
They will have the same quality service expectations
Incandescent bulb
Value
Comp set

37. Which of the following is most essential to providing good service
Pilferage
Franchisors sales and marketing efforts
Identifying guests needs and wants
Empowerment

38. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Laundry is processed
They are not being supervised with a service emphasis
At the advertised ending time
Daily

39. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Group market
By associating performance in providing guest service with employee compensation
$2.25
Management contract

40. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
A reunion held for veterans of the vietnam war
All housekeeping employees
The buying is based upon predetermined desired inventory levels

41. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Chain
The cost is higher than that of dining room service
It has been intentionally left behind
Profits are higher with banquet sales

42. What is true about second-tier management companies

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43. Which is the most important market for large convention hotels
The investor seeks a return on investment (ROI)
The pool area
Group market
The american hotel and lodging association

44. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Confirm item quantity and quality
Kellogg cereal
To help keep workers safe
Night auditor

45. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Personality type
A web site that allows a hotel's guests to post reviews of their previous stays
It is a reception that includes the services of complimentary food and/or beverages
They are not being supervised with a service emphasis

46. To whom does the sous chef in a large hotel report
Pilferage
Executive chef
Make or buy items
OTA

47. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
A college graduation weekend occurring near a hotel
A reunion held for veterans of the vietnam war
The cost is higher than that of dining room service
FOC

48. When would hotel guest be charged a corkage fee
Costs increase
Do not clean this room now
When guests bring in their own bottles of alcohol for consumption at a hotel function
The specific brands of products served and serving hours

49. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Improved overall managment of the hotel
50000

50. What is another lodging term for work-order
BEO
Guest preference
Maintenance request
The authority to make key decisions