Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the term used to identify those who sell the rights to use a hotels brand name






2. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






3. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






4. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






5. What is true about transient travelers






6. What is true about abandoned property






7. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






8. In a housekeeping department - What is the role of inspector






9. What is true about the cost of providing room service meals






10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






11. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






12. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






13. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






14. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






15. What should happen to service procedures after they have been implemented in a hotel






16. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






17. What is another lodging industry term for a specific hotel brand name






18. Which group of housekeeping employees should receive blood born pathogen training






19. Which area would be considered public space in a hotel






20. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






21. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






22. Managers can seek out service-minded staff by hiring those job applicants who






23. What is a lodging industry term for hotels operating under the same brand name






24. What happens in a hotels OPL






25. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






26. Which group would be classified as 'leisure travelers'






27. Who usually maintains the washers and dryers placed in a hotel's guest laundry






28. What is the term used to identify those who purchase the rights to a hotels brand naem






29. from what language does the kitchen term 'mise en place' originate






30. How can guest service best be integrated with employee reward systems






31. What is the difference between advertising and publicity






32. What is the term describing stealing of small quantities of something over a period of time






33. Which is an example of a branded breakfast item






34. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






35. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






36. What best describes a hotels chief engineer

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37. What is true about an accrual accounting system






38. Who has the greatest influence on the overall quality of service provided within a hotel






39. What is true about hotel management companies






40. Which position would be a direct report to a hotels F&B director






41. In regard to quality service - a gal of zero defects can






42. What is a REIT






43. Who will most often have the greatest detailed knowledge of guest likes and dislikes






44. What is true about an investor in a hotel






45. In a hotel guest room - Which is a potential source of HIV






46. Which method would be least effective for determining guests' needs and wants






47. The best menus are those developed based upon






48. Who is responsible for making the distinction between mislaid - lost and abandoned property

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49. Which professional recognition is typically granted by a governmental agency






50. What does STAR report evaluate