Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






2. Which group is more likely to use the services of a travel agent






3. Approximately how many hotels are in operation in the US






4. What is true about mislaid property






5. Who usually maintains the washers and ryers placed in a hotels guests laundry






6. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






7. When can a cross-functional team be an effective operatiional tool in a hotel






8. The best menus are those developed based upon






9. In a hotel guest room - Which is a potential source of HIV






10. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






11. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






12. Which of the following is NOT a demographic factor of a guest






13. Which position would be a direct report to a hotels F&B director






14. What is the most important reason for properly maintaining trash removal areas






15. What is the term used to identify those who sell the rights to use a hotels brand name






16. What is most likely to happen when many travelers want to visit and stay in an area






17. What is the term describing stealing of small quantities of something over a period of time






18. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






19. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


20. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






21. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


22. What is the difference between advertising and publicity






23. In the lodging industry - What is the meaning of the term room mix






24. what type of activity describes a site tour






25. Managers can seek out service-minded staff by hiring those job applicants who






26. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






27. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






28. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






29. In a housekeeping department - What is the role of inspector






30. 'Terry' refers to guest room amenities that






31. A brand specific frequent guest program is an example of a...






32. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






33. What is the approximate number of attendees at the average business meeting






34. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






35. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






37. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






38. Which state is NOT among the 3 largest car rental location states






39. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






40. What is the purpose of an MSDS






41. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






42. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






43. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






45. What is the lodging industry term for a hotel that is not part of a franchise group?






46. Which of the following represents the correct order of procedures used in cleaning linens and terry products






47. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






48. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






49. Who usually maintains the washers and dryers placed in a hotel's guest laundry






50. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room