Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






3. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






4. What is the industry term for an organization that provides travel booking services on the internet






5. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






6. What best describes a hotels chief engineer

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7. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






8. What should happen to service procedures after they have been implemented in a hotel






9. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






10. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






11. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






12. What is a REIT






13. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






14. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






15. Which types of food items have labor 'built in' to their prices






16. What is true about an accrual accounting system






17. What does a foot candle measure






18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






19. Which of the following represents the correct order of procedures used in cleaning linens and terry products






20. When would hotel guest be charged a corkage fee






21. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






22. Which group of employees will most often initiate the largest number of work orders






23. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






25. What happens to the unit price of food service items as the number of those items purchased increases






26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






27. which factor most influences guest perceptions about their experience at a lodging operation






28. what type of activity describes a site tour






29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






30. Which group would be classified as 'leisure travelers'






31. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






32. What is most likely to happen when many travelers want to visit and stay in an area






33. What is the purpose of an MSDS






34. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






35. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






36. what type of activity describes the act of placing an ad in the yellow pages?






37. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






38. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






39. In a housekeeping department - What is the role of inspector






40. Which position would be a direct report to a hotels F&B director






41. Which of the following is NOT a demographic factor of a guest






42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






43. In regard to quality service - a gal of zero defects can






44. Which is an example of a consumer-generated content web site?






45. Which food service activity happens first






46. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






47. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






48. To whom does the sous chef in a large hotel report






49. Which of the following is a demand generator






50. Which of the following would be considered a user-generated web site

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