Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What best describes a hotels chief engineer


2. Which position would be a direct report to a hotels F&B director






3. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






4. Who has the greatest influence on the overall quality of service provided within a hotel






5. Which is an example of a branded breakfast item






6. Which state is NOT among the 3 largest car rental location states






7. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






8. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






9. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






10. What is true about a hotel room that is 'on-change'






11. What is the term used to identify those who purchase the rights to a hotels brand naem






12. What is a per diem






13. which factor most influences guest perceptions about their experience at a lodging operation






14. What is a REIT






15. Which is an example of a consumer-generated content web site?






16. Which group of employees will most often initiate the largest number of work orders






17. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






18. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






19. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






20. What is the approximate number of attendees at the average business meeting






21. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






22. What is a lodging industry term for hotels operating under the same brand name






23. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






24. What is the advantage of a CFL






25. What is the term describing stealing of small quantities of something over a period of time






26. Which of the following is the formula hoteliers use to calculate RevPar






27. What is true about mislaid property






28. What is true about the traditional russian style


29. What is the purpose of cold calling






30. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






31. Which brand is generally recognized as the first hotel chain






32. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






33. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






34. What is true about abandoned property






35. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






36. What is true about an investor in a hotel






37. What is the greatest difference between full service and limited service hotels






38. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






39. What does STAR report evaluate






40. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






41. In a hotel guest room - Which is a potential source of HIV






42. What is the lodging industry term for a hotel that is not part of a franchise group?






43. What should happen to service procedures after they have been implemented in a hotel






44. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






45. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






46. from what language does the kitchen term 'mise en place' originate






47. Which factor has the most impact on the number of guests who will be served in a limited service hotel






48. In a housekeeping department - What is the role of inspector






49. What is the purpose of an MSDS






50. The best menus are those developed based upon