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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






2. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






3. Which state is NOT among the 3 largest car rental location states






4. What is the term used to identify those who purchase the rights to a hotels brand naem






5. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






6. In a hotel guest room - Which is a potential source of HIV






7. what type of activity describes a site tour






8. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






9. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






10. Which factor has the most impact on the number of guests who will be served in a limited service hotel






11. What is a REIT






12. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






13. 'Terry' refers to guest room amenities that






14. Managers can seek out service-minded staff by hiring those job applicants who






15. Which of the following best describes 'managers reception' in a limited service hotel






16. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






17. What is true about food served in the traditional french style

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18. For food service buyers when does the ownership exchange of products the have purchased actually take place






19. What is true about abandoned property






20. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






21. What is true about sanitation concerns in a limited service- hotel






22. What happens to the unit price of food service items as the number of those items purchased increases






23. When can a cross-functional team be an effective operatiional tool in a hotel






24. What is the lodging industry term for a hotel that is not part of a franchise group?






25. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






26. What is most likely to happen when many travelers want to visit and stay in an area






27. What should happen to service procedures after they have been implemented in a hotel






28. Which of the following is NOT a demographic factor of a guest






29. How can guest service best be integrated with employee reward systems






30. What is true about the cost of providing room service meals






31. Which is an example of a branded breakfast item






32. Which of the following is essential if employees are to effectively resolve guest problems as they occur






33. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






34. Who usually maintains the washers and ryers placed in a hotels guests laundry






35. Who is responsible for making the distinction between mislaid - lost and abandoned property

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36. What is the term describing stealing of small quantities of something over a period of time






37. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






38. Who has the greatest influence on the overall quality of service provided within a hotel






39. What is the industry term for an organization that provides travel booking services on the internet






40. What does a foot candle measure






41. A CVB is typically funded by what






42. What is the advantage of a CFL






43. Which method would be least effective for determining guests' needs and wants






44. What is the type of dining in which each available menu item is sold for an individual price






45. What is true about transient travelers






46. What does STAR report evaluate






47. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






49. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






50. Which is true about a hotels commitment to green practices







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