Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following would be considered a user-generated web site

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2. What does a foot candle measure
FTC
Illumination levels
An outside vendor
Include bath towels - hand towels - and washclothes

3. What is the most important reason for properly maintaining trash removal areas
They are not being supervised with a service emphasis
They generally manage hotels for a fee
The elimination of insects - rodents and scavenging animals
The specific brands of products served and serving hours

4. What is most likely to happen when many travelers want to visit and stay in an area
Comp set
Room rates and the number of operating hotel properties will increase
Ritz carlton
Franchisor

5. What is the advantage of a CFL
Sorting/washing/drying
Do not clean this room now
$1.38
Reduced operational costs

6. Which is true about a hotels commitment to green practices
Preventive maintenance
New york
At the advertised ending time
It is increasingly viewed by guests a a sign of commitment to quality service

7. In a housekeeping department - What is the role of inspector
The ratio of different room types in a hotel
$73.00
25 or fewer
The ensure guest room cleanliness

8. Which state is NOT among the 3 largest car rental location states
Their price per unit declines
2-4% gross revenue
Make or buy items
New york

9. To whom does the sous chef in a large hotel report
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Publicity is free
Executive chef
Preventive maintenance

10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Group market
GDS
Daily
FOC

11. For Which item below would a 'replace as needed' program be best
BEO
Room rates and the number of operating hotel properties will increase
Water pumps
It is designed to meet the hotel's sales goal

12. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Franchisor
The specific brands of products served and serving hours
Emergency maintenance

13. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
Air handlers
250
Reduced operational costs

14. What is the type of dining in which each available menu item is sold for an individual price
The number of hotel rooms sold the previous night
A la carte
They are not being supervised with a service emphasis
BEO

15. In Which type of booking model are room rates readily viewed on-line by potential guests?
Line level employees
Merchant model
Room rates and the number of operating hotel properties will increase
Franchisors sales and marketing efforts

16. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Confirm item quantity and quality
Incandescent bulb
It is vacant and not yet cleaned
Purchases of food

17. What happens to a hotel's POM costs as a hotel ages
An outside vendor
Merchant model
Costs increase
Housekeeping

18. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Executive chef
The ensure guest room cleanliness
AAHOA

19. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Emergency maintenance
The authority to make key decisions
3 times the normal usage
Service

20. What happens in a hotels OPL
Maintenance request
Older travelers
Effectively answer open-ended questions about hypothetical service situations
Laundry is processed

21. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
AAHOA
A reunion held for veterans of the vietnam war
$73.00
To help keep workers safe

22. What is true about second-tier management companies

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23. Which position would be a direct report to a hotels F&B director
Banquet manager
The cost is higher than that of dining room service
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is a reception that includes the services of complimentary food and/or beverages

24. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
To qualify prospects
It has been intentionally left behind
Franchise service director

25. Which group would be classified as 'leisure travelers'
Marketing activity
AAHOA
A family on vacation
Pilferage

26. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Package
The hotels general manager
Laundry is processed

27. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
It is vacant and not yet cleaned
20%
Housekeeping

28. What is the difference between advertising and publicity
The american hotel and lodging association
Publicity is free
2-4% gross revenue
Maid

29. How can guest service best be integrated with employee reward systems
Maintenance request
By associating performance in providing guest service with employee compensation
20%
Improved overall managment of the hotel

30. What best describes a hotels chief engineer

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31. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Deep cleaning
The american hotel and lodging association
A hotels sales and marketing teams results in relation to those of other hotels
When guests bring in their own bottles of alcohol for consumption at a hotel function

32. What happens to the unit price of food service items as the number of those items purchased increases
Pilferage
Their price per unit declines
Illumination levels
$3.20

33. What is true about sanitation concerns in a limited service- hotel
A reunion held for veterans of the vietnam war
POM
Preventive maintenance
They are important for all workers serving food

34. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
A fixed amount paid for a guests daily travel expense
Maid
Laundry is processed

35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Waste disposal costs
Line level employees
BEO

36. What is true about first tier management companies

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37. What is the approximate number of attendees at the average business meeting
25 or fewer
Waiting for guests to approach staff with specific problems
Include bath towels - hand towels - and washclothes
Deep cleaning

38. What is the purpose of an MSDS
Maintenance request
To help keep workers safe
Value
Publicity is free

39. What is a REIT
A stock issuing company that can own and operate its own hotels
Room rates and the number of operating hotel properties will increase
The pool area
Illumination levels

40. The best menus are those developed based upon
Independent
Ritz carlton
Preventive maintenance
Guest preference

41. Which is an example of a branded breakfast item
Kellogg cereal
Trains
A web site that allows a hotel's guests to post reviews of their previous stays
It is vacant and not yet cleaned

42. What is true about abandoned property
Www.tripadvisor.com
ADR x Occupancy Rate= RevPar
It has been intentionally left behind
Night auditor

43. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
Preventive maintenance
The host pays for the beverages cosumed by guests
They should be update as guest preferences change over time

44. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Costs increase
The american hotel and lodging association
The specific brands of products served and serving hours
They should be update as guest preferences change over time

45. What is a normal par level in hotel laundry
Night auditor
3 times the normal usage
A college graduation weekend occurring near a hotel
Holiday inn

46. Which of the following is most essential to providing good service
By associating performance in providing guest service with employee compensation
50000
Identifying guests needs and wants
It influences the guests total perception of a hotel visit

47. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
Trains
Night auditor
Eggs and breakfast meat items

48. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
A hotels occupancy tax
Purchases of food
They operate hotels for owners but do not use the management company's name as part of the hotels name

49. What is the greatest difference between full service and limited service hotels
FOC
The pool area
Maid
The food and beverage services offered by the hotel

50. What is the term used to identify those who purchase the rights to a hotels brand naem
It is a reception that includes the services of complimentary food and/or beverages
Licensing
Franchise
Merchant model