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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the most important market for large convention hotels
Do not clean this room now
Line level employees
Group market
It matches expenses incurred with revenues generated
2. What is true about mislaid property
It has been intentionally left behind
Do not clean this room now
Empowerment
Your ADR is higher then that of your competitors
3. What is another lodging industry term for a specific hotel brand name
Flag
28
Franchise service director
Night auditor
4. Who usually maintains the washers and ryers placed in a hotels guests laundry
Line level employees
An outside vendor
Independent
Make or buy items
5. How can guest service best be integrated with employee reward systems
Maintenance request
$3.20
250
By associating performance in providing guest service with employee compensation
6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Waste disposal costs
They operate hotels for owners using the management company's trade name as the hotels brand
Laundry is processed
20%
7. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Your ADR is higher then that of your competitors
GDS
Trains
Their price per unit declines
8. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Illumination levels
Make or buy items
Do not clean this room now
9. What is the approximate number of attendees at the average business meeting
An outside vendor
Do not clean this room now
25 or fewer
Water pumps
10. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
250
Maid
Routine maintenance
11. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Night auditor
Deep cleaning
Publicity is free
An outside vendor
12. What is a normal par level in hotel laundry
Holiday inn
250
A reunion held for veterans of the vietnam war
3 times the normal usage
13. What is a per diem
It is designed to meet the hotel's sales goal
A fixed amount paid for a guests daily travel expense
Banquet manager
Costs increase
14. What does a foot candle measure
Older travelers
Illumination levels
A family on vacation
Needles left by intravenous drug users
15. What is the purpose of an MSDS
The investor seeks a return on investment (ROI)
The pool area
To help keep workers safe
$2.25
16. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Chain
250
$2.25
To qualify prospects
17. Which group would be classified as 'leisure travelers'
Line level employees
A family on vacation
GDS
Marketing activity
18. Which of the following is most essential to providing good service
Identifying guests needs and wants
Older travelers
The food and beverage services offered by the hotel
Purchases of food
19. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
28
POM
It is prepared and cooked at the guests' table
20. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Older travelers
Management contract
Franchisor
The person in charge of the hotel's maintenances department
21. what type of activity describes the act of placing an ad in the yellow pages?
Marketing activity
Include bath towels - hand towels - and washclothes
$1.38
Chain
22. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The buying is based upon predetermined desired inventory levels
The food and beverage services offered by the hotel
The strength of the brand name and the revenue the name will bring to the hotel
FTC
23. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Trains
It has been intentionally left behind
Upon receiving
They will have the same quality service expectations
24. What is the lodging industry term for a hotel that is not part of a franchise group?
Franchise service director
The american hotel and lodging association
Independent
Maid
25. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
$13.53
Night auditor
Franchisors sales and marketing efforts
Your ADR is higher then that of your competitors
26. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Needles left by intravenous drug users
Room rates and the number of operating hotel properties will increase
The hotels general manager
27. Which types of food items have labor 'built in' to their prices
Preventive maintenance
Make or buy items
A fixed amount paid for a guests daily travel expense
The buying is based upon predetermined desired inventory levels
28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Preventive maintenance
The buying is based upon predetermined desired inventory levels
Guest preference
BEO
29. What is the greatest difference between full service and limited service hotels
Effectively answer open-ended questions about hypothetical service situations
2-4% gross revenue
Do not clean this room now
The food and beverage services offered by the hotel
30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
French
The american hotel and lodging association
$3.20
They should be update as guest preferences change over time
31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Air handlers
The american hotel and lodging association
It is vacant and not yet cleaned
32. Who will most often have the greatest detailed knowledge of guest likes and dislikes
It has been intentionally left behind
GDS
Line level employees
ADR x Occupancy Rate= RevPar
33. What is the one reason a hotel owner might consider hiring a hotel management company
They are individual travelers
Laundry is processed
Improved overall managment of the hotel
Emergency maintenance
34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Holiday inn
They are not being supervised with a service emphasis
Profits are higher with banquet sales
FOC
35. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Marketing activity
Waiting for guests to approach staff with specific problems
Presale activity
36. Approximately how many hotels are in operation in the US
A family on vacation
POM
The person in charge of the hotel's maintenances department
50000
37. What best describes a hotels chief engineer
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183
38. Which group is more likely to use the services of a travel agent
3 times the normal usage
Older travelers
When guests bring in their own bottles of alcohol for consumption at a hotel function
Chain
39. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Independent
FOC
Eggs and breakfast meat items
40. What is true about a marketing plan
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41. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Waste disposal costs
Value
Package
$2.20
42. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Presale activity
50000
It is increasingly viewed by guests a a sign of commitment to quality service
43. What does Amtrak operate
To help keep workers safe
Upon receiving
Trains
A la carte
44. Which is an example of a branded breakfast item
A family on vacation
Kellogg cereal
Holiday inn
Franchise service director
45. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Attrition
It is increasingly viewed by guests a a sign of commitment to quality service
New york
46. What is the most important reason for properly maintaining trash removal areas
They generally manage hotels for a fee
The elimination of insects - rodents and scavenging animals
Purchases of food
Laundry is processed
47. Which is an example of a consumer-generated content web site?
Reduced operational costs
A college graduation weekend occurring near a hotel
At the advertised ending time
Www.tripadvisor.com
48. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
The strength of the brand name and the revenue the name will bring to the hotel
Line level employees
Franchise
49. What is the type of dining in which each available menu item is sold for an individual price
A la carte
A college graduation weekend occurring near a hotel
Holiday inn
Laundry is processed
50. What is the industry term for an organization that provides travel booking services on the internet
To qualify prospects
OTA
Flag
To help keep workers safe