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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






2. Who will most often have the greatest detailed knowledge of guest likes and dislikes






3. What is true about transient travelers






4. What is a lodging industry term for hotels operating under the same brand name






5. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






6. What is the advantage of a CFL






7. Which of the following is NOT a demographic factor of a guest






8. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






9. In a hotel guest room - Which is a potential source of HIV






10. What is a REIT






11. What does Amtrak operate






12. What happens to the unit price of food service items as the number of those items purchased increases






13. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






14. A CVB is typically funded by what






15. What is the lodging industry term for a hotel that is not part of a franchise group?






16. When can a cross-functional team be an effective operatiional tool in a hotel






17. Which of the following is most essential to providing good service






18. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






19. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






20. What is the term used to identify those who sell the rights to use a hotels brand name






21. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






22. In the lodging industry - What is the meaning of the term room mix






23. What best describes a hotels chief engineer

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24. What is the greatest difference between full service and limited service hotels






25. what type of activity describes a site tour






26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






27. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






28. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






29. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






30. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






31. Which of the following is the formula hoteliers use to calculate RevPar






32. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






33. What is true about the cost of providing room service meals






34. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






35. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






36. what type of activity describes the act of placing an ad in the yellow pages?






37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






38. For Which item below would a 'replace as needed' program be best






39. In regard to quality service - a gal of zero defects can






40. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






41. Which group of housekeeping employees should receive blood born pathogen training






42. Which is true about a hotels commitment to green practices






43. A brand specific frequent guest program is an example of a...






44. Who has the greatest influence on the overall quality of service provided within a hotel






45. What is another lodging industry term for a specific hotel brand name






46. What is true about mislaid property






47. Which group of employees will most often initiate the largest number of work orders






48. Which brand is generally recognized as the first hotel chain






49. What is true about abandoned property






50. Managers can seek out service-minded staff by hiring those job applicants who