Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which is the most important market for large convention hotels






2. What is true about mislaid property






3. What is another lodging industry term for a specific hotel brand name






4. Who usually maintains the washers and ryers placed in a hotels guests laundry






5. How can guest service best be integrated with employee reward systems






6. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






7. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






8. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






9. What is the approximate number of attendees at the average business meeting






10. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






11. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






12. What is a normal par level in hotel laundry






13. What is a per diem






14. What does a foot candle measure






15. What is the purpose of an MSDS






16. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






17. Which group would be classified as 'leisure travelers'






18. Which of the following is most essential to providing good service






19. What is true about an investor in a hotel






20. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






21. what type of activity describes the act of placing an ad in the yellow pages?






22. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






23. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






24. What is the lodging industry term for a hotel that is not part of a franchise group?






25. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






26. Which group of employees will most often initiate the largest number of work orders






27. Which types of food items have labor 'built in' to their prices






28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






29. What is the greatest difference between full service and limited service hotels






30. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






31. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






32. Who will most often have the greatest detailed knowledge of guest likes and dislikes






33. What is the one reason a hotel owner might consider hiring a hotel management company






34. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






35. Which of the following is a demand generator






36. Approximately how many hotels are in operation in the US






37. What best describes a hotels chief engineer

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38. Which group is more likely to use the services of a travel agent






39. Managers can seek out service-minded staff by hiring those job applicants who






40. What is true about a marketing plan

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41. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






42. Who usually maintains the washers and dryers placed in a hotel's guest laundry






43. What does Amtrak operate






44. Which is an example of a branded breakfast item






45. What is true about the cost of providing room service meals






46. What is the most important reason for properly maintaining trash removal areas






47. Which is an example of a consumer-generated content web site?






48. Which of the following represents the correct order of procedures used in cleaning linens and terry products






49. What is the type of dining in which each available menu item is sold for an individual price






50. What is the industry term for an organization that provides travel booking services on the internet