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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Guest preference
Group market
The investor seeks a return on investment (ROI)
2. A brand specific frequent guest program is an example of a...
They operate hotels for owners but do not use the management company's name as part of the hotels name
The american hotel and lodging association
Franchisors sales and marketing efforts
A family on vacation
3. What is true about abandoned property
It has been intentionally left behind
$13.53
Routine maintenance
The buying is based upon predetermined desired inventory levels
4. What is the approximate number of attendees at the average business meeting
Flag
They generally manage hotels for a fee
25 or fewer
$3.20
5. What is most likely to happen when many travelers want to visit and stay in an area
A web site that allows a hotel's guests to post reviews of their previous stays
The investor seeks a return on investment (ROI)
Room rates and the number of operating hotel properties will increase
It is increasingly viewed by guests a a sign of commitment to quality service
6. what type of activity describes a site tour
Preventive maintenance
Franchise
The number of hotel rooms sold the previous night
Presale activity
7. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Make or buy items
Reduced operational costs
Marketing activity
They are not being supervised with a service emphasis
8. What is the term describing stealing of small quantities of something over a period of time
Guest preference
It influences the guests total perception of a hotel visit
Pilferage
A college graduation weekend occurring near a hotel
9. The best menus are those developed based upon
Holiday inn
Costs increase
Group market
Guest preference
10. What is the industry term for an organization that provides travel booking services on the internet
Room rates and the number of operating hotel properties will increase
OTA
Trains
The specific brands of products served and serving hours
11. What is the purpose of an MSDS
Chain
Ritz carlton
To help keep workers safe
$2.20
12. Which is true about a hotels commitment to green practices
They should be update as guest preferences change over time
The buying is based upon predetermined desired inventory levels
It is increasingly viewed by guests a a sign of commitment to quality service
Purchases of food
13. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Do not clean this room now
250
FOC
It has been intentionally left behind
14. Who is responsible for making the distinction between mislaid - lost and abandoned property
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15. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Empowerment
A web site that allows a hotel's guests to post reviews of their previous stays
A reunion held for veterans of the vietnam war
$2.25
16. Approximately how many hotels are in operation in the US
OTA
It matches expenses incurred with revenues generated
50000
To help keep workers safe
17. What do the initials PM refer to in a hotel maintenance department
Waiting for guests to approach staff with specific problems
Comp set
It is increasingly viewed by guests a a sign of commitment to quality service
Preventive maintenance
18. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Pilferage
250
A web site that allows a hotel's guests to post reviews of their previous stays
The host pays for the beverages cosumed by guests
19. Which housekeeping- related term is not used by professional hoteliers
Your ADR is higher then that of your competitors
Routine maintenance
Maid
The hotel's executive housekeeper in keeping with the hotel policies and procedures
20. What does a foot candle measure
Opaque rate model
GDS
Needles left by intravenous drug users
Illumination levels
21. What is true about food served in the traditional french style
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22. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Make or buy items
All housekeeping employees
It has been intentionally left behind
Line level employees
23. Which group would be classified as 'leisure travelers'
A family on vacation
BEO
The authority to make key decisions
Maintenance request
24. What is a lodging industry term for hotels operating under the same brand name
Franchisor
Chain
Deep cleaning
Maintenance request
25. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
When resolving hotel operating problems
Presale activity
A college graduation weekend occurring near a hotel
26. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The investor seeks a return on investment (ROI)
Package
It is vacant and not yet cleaned
Sorting/washing/drying
27. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Illumination levels
BEO
Empowerment
A web site that allows a hotel's guests to post reviews of their previous stays
28. Which is the most important market for large convention hotels
They should be update as guest preferences change over time
Group market
An outside vendor
Incandescent bulb
29. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Upon receiving
Waste disposal costs
Identifying guests needs and wants
30. What is the purpose of cold calling
3 times the normal usage
Do not clean this room now
Costs increase
To qualify prospects
31. What is another lodging term for work-order
Maintenance request
It is vacant and not yet cleaned
Older travelers
Air handlers
32. what type of activity describes the act of placing an ad in the yellow pages?
Night auditor
Eggs and breakfast meat items
A family on vacation
Marketing activity
33. What happens to the unit price of food service items as the number of those items purchased increases
Group market
Comp set
Their price per unit declines
GDS
34. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Eggs and breakfast meat items
Laundry is processed
50000
Contribution margin
35. Which types of food items have labor 'built in' to their prices
Publicity is free
Make or buy items
It is prepared and cooked at the guests' table
Personality type
36. What happens to a hotel's POM costs as a hotel ages
A reunion held for veterans of the vietnam war
They are important for all workers serving food
Costs increase
Value
37. Which state is NOT among the 3 largest car rental location states
To qualify prospects
New york
A stock issuing company that can own and operate its own hotels
Your ADR is higher then that of your competitors
38. What is another lodging industry term for a specific hotel brand name
Opaque rate model
Flag
Daily
The specific brands of products served and serving hours
39. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
When resolving hotel operating problems
Your ADR is higher then that of your competitors
They will have the same quality service expectations
The hotel's executive housekeeper in keeping with the hotel policies and procedures
40. What does Amtrak operate
Trains
Profits are higher with banquet sales
Opaque rate model
The host pays for the beverages cosumed by guests
41. In a housekeeping department - What is the role of inspector
Group market
25 or fewer
Service
The ensure guest room cleanliness
42. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Preventive maintenance
Maintenance request
Room rates and the number of operating hotel properties will increase
The number of hotel rooms sold the previous night
43. What is true about an accrual accounting system
They are individual travelers
It matches expenses incurred with revenues generated
$73.00
Banquet manager
44. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The person in charge of the hotel's maintenances department
All housekeeping employees
Do not clean this room now
Daily
45. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
A hotels occupancy tax
When resolving hotel operating problems
Daily
An outside vendor
46. Which is an example of a consumer-generated content web site?
Maid
Costs increase
Executive chef
Www.tripadvisor.com
47. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Costs increase
Air handlers
An outside vendor
25 or fewer
48. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
3 times the normal usage
It matches expenses incurred with revenues generated
Room rates and the number of operating hotel properties will increase
49. What is true about abandoned property
It has been intentionally left behind
The authority to make key decisions
Marketing activity
$2.20
50. How can guest service best be integrated with employee reward systems
A college graduation weekend occurring near a hotel
It influences the guests total perception of a hotel visit
By associating performance in providing guest service with employee compensation
Reduced operational costs