Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an investor in a hotel






2. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






3. In the lodging industry - What is the meaning of the term room mix






4. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






5. Which brand is generally recognized as the first hotel chain






6. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






7. What is another lodging industry term for a specific hotel brand name






8. what type of activity describes the act of placing an ad in the yellow pages?






9. What is true about a hotel room that is 'on-change'






10. For food service buyers when does the ownership exchange of products the have purchased actually take place






11. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






12. What is true about second-tier management companies

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13. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






14. In regard to quality service - a gal of zero defects can






15. Who has the greatest influence on the overall quality of service provided within a hotel






16. What is the most important reason for properly maintaining trash removal areas






17. which factor most influences guest perceptions about their experience at a lodging operation






18. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






19. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






20. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






21. Which is an example of a consumer-generated content web site?






22. What is the difference between advertising and publicity






23. What is true about abandoned property






24. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






25. What is the term used to identify those who purchase the rights to a hotels brand naem






26. What is the approximate number of attendees at the average business meeting






27. What is true about a marketing plan

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28. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






29. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






31. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






32. What is the term used to identify those who sell the rights to use a hotels brand name






33. What is true about food served in the traditional french style

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34. Which group of employees will most often initiate the largest number of work orders






35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






38. Which is an example of a branded breakfast item






39. What happens to the unit price of food service items as the number of those items purchased increases






40. What is the lodging industry term for a hotel that is not part of a franchise group?






41. Who is responsible for making the distinction between mislaid - lost and abandoned property

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42. What is the purpose of cold calling






43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






44. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






45. 'Terry' refers to guest room amenities that






46. Which group would be classified as 'leisure travelers'






47. Which area would be considered public space in a hotel






48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






49. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






50. Which professional recognition is typically granted by a governmental agency