Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is the most important market for large convention hotels
250
Your ADR is higher then that of your competitors
50%
Group market

2. What happens to the unit price of food service items as the number of those items purchased increases
50%
Their price per unit declines
It matches expenses incurred with revenues generated
A family on vacation

3. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
It is increasingly viewed by guests a a sign of commitment to quality service
20%
Eggs and breakfast meat items
A la carte

4. What is a lodging industry term for hotels operating under the same brand name
AAHOA
Chain
Depreciation
Opaque rate model

5. In regard to quality service - a gal of zero defects can
Chain
Be an effective way to measure progress toward established service standards
Licensing
A hotels sales and marketing teams results in relation to those of other hotels

6. What is a per diem
Attrition
A la carte
The food and beverage services offered by the hotel
A fixed amount paid for a guests daily travel expense

7. Which types of food items have labor 'built in' to their prices
Make or buy items
A la carte
Be an effective way to measure progress toward established service standards
To qualify prospects

8. What is the term used to identify those who purchase the rights to a hotels brand naem
Attrition
Franchise
BEO
A college graduation weekend occurring near a hotel

9. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Executive chef
The number of hotel rooms sold the previous night
Ritz carlton
Incandescent bulb

10. What is true about hotel management companies
Personality type
A reunion held for veterans of the vietnam war
They generally manage hotels for a fee
The investor seeks a return on investment (ROI)

11. In a hotel guest room - Which is a potential source of HIV
It is designed to meet the hotel's sales goal
FTC
They generally manage hotels for a fee
Needles left by intravenous drug users

12. When can a cross-functional team be an effective operatiional tool in a hotel
It is prepared and cooked at the guests' table
Reduced operational costs
When resolving hotel operating problems
FOC

13. What is most likely to happen when many travelers want to visit and stay in an area
250
Personality type
It is vacant and not yet cleaned
Room rates and the number of operating hotel properties will increase

14. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Water pumps
A reunion held for veterans of the vietnam war
25 or fewer
The strength of the brand name and the revenue the name will bring to the hotel

15. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
They operate hotels for owners using the management company's trade name as the hotels brand
Deep cleaning
Empowerment
Holiday inn

16. A brand specific frequent guest program is an example of a...
It is increasingly viewed by guests a a sign of commitment to quality service
3 times the normal usage
Franchisors sales and marketing efforts
They operate hotels for owners using the management company's trade name as the hotels brand

17. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The authority to make key decisions
$2.20
$13.53
Line level employees

18. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Www.tripadvisor.com
The investor seeks a return on investment (ROI)
Routine maintenance
Incandescent bulb

19. What is true about an investor in a hotel
OTA
$1.38
The investor seeks a return on investment (ROI)
Attrition

20. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
$73.00
Profits are higher with banquet sales
An outside vendor
The ensure guest room cleanliness

21. The best menus are those developed based upon
Banquet manager
Guest preference
Licensing
The investor seeks a return on investment (ROI)

22. What is the type of dining in which each available menu item is sold for an individual price
A la carte
A hotels sales and marketing teams results in relation to those of other hotels
20%
It has been intentionally left behind

23. What is true about abandoned property
Be an effective way to measure progress toward established service standards
It has been intentionally left behind
Daily
Night auditor

24. What happens in a hotels OPL
The investor seeks a return on investment (ROI)
Waiting for guests to approach staff with specific problems
Do not clean this room now
Laundry is processed

25. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The ensure guest room cleanliness
Their price per unit declines
Guest preference
POM

26. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
It has been intentionally left behind
The hotels general manager
Your ADR is higher then that of your competitors
Costs increase

27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Purchases of food
They operate hotels for owners but do not use the management company's name as part of the hotels name
Personality type

28. What is a normal par level in hotel laundry
The number of hotel rooms sold the previous night
3 times the normal usage
The buying is based upon predetermined desired inventory levels
When resolving hotel operating problems

29. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Holiday inn
A fixed amount paid for a guests daily travel expense
Incandescent bulb
Effectively answer open-ended questions about hypothetical service situations

30. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
GDS
2-4% gross revenue
It has been intentionally left behind

31. What is a REIT
3 times the normal usage
Marketing activity
Pilferage
A stock issuing company that can own and operate its own hotels

32. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
By associating performance in providing guest service with employee compensation
Emergency maintenance
Guest preference

33. What do the initials PM refer to in a hotel maintenance department
The cost is higher than that of dining room service
Personality type
GDS
Preventive maintenance

34. What is true about a marketing plan

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35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
They operate hotels for owners using the management company's trade name as the hotels brand
250
$13.53
Empowerment

36. from what language does the kitchen term 'mise en place' originate
The investor seeks a return on investment (ROI)
French
New york
Identifying guests needs and wants

37. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Costs increase
It is increasingly viewed by guests a a sign of commitment to quality service
They are individual travelers

38. Which food service activity happens first
A fixed amount paid for a guests daily travel expense
Confirm item quantity and quality
Eggs and breakfast meat items
Waiting for guests to approach staff with specific problems

39. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Franchisors sales and marketing efforts
The authority to make key decisions
Guest preference
Maintenance request

40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
50%
A web site that allows a hotel's guests to post reviews of their previous stays
Executive chef
A reunion held for veterans of the vietnam war

41. What does a foot candle measure
Deep cleaning
A reunion held for veterans of the vietnam war
Maid
Illumination levels

42. What is the term describing stealing of small quantities of something over a period of time
They will have the same quality service expectations
Profits are higher with banquet sales
Waste disposal costs
Pilferage

43. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
Identifying guests needs and wants
It has been intentionally left behind
Their price per unit declines

44. What does Amtrak operate
The authority to make key decisions
Eggs and breakfast meat items
Trains
$13.53

45. What is the advantage of a CFL
Reduced operational costs
When guests bring in their own bottles of alcohol for consumption at a hotel function
A web site that allows a hotel's guests to post reviews of their previous stays
Identifying guests needs and wants

46. What is the difference between advertising and publicity
The cost is higher than that of dining room service
Publicity is free
The investor seeks a return on investment (ROI)
Water pumps

47. Which of the following best describes a 'moment of truth'
When guests bring in their own bottles of alcohol for consumption at a hotel function
The investor seeks a return on investment (ROI)
It influences the guests total perception of a hotel visit
$13.53

48. What is the purpose of cold calling
Pilferage
To qualify prospects
Value
$3.20

49. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Package
Do not clean this room now
Marketing activity
Licensing

50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
$1.38
Marketing activity
Opaque rate model