Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






2. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






3. What is true about food served in the traditional french style

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4. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






6. Which position would be a direct report to a hotels F&B director






7. What best describes a hotels chief engineer

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8. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






9. which factor most influences guest perceptions about their experience at a lodging operation






10. What does Amtrak operate






11. What is true about an accrual accounting system






12. What is the term used to identify those who sell the rights to use a hotels brand name






13. Who has the greatest influence on the overall quality of service provided within a hotel






14. Which group of employees will most often initiate the largest number of work orders






15. What do the initials PM refer to in a hotel maintenance department






16. Which state is NOT among the 3 largest car rental location states






17. For food service buyers when does the ownership exchange of products the have purchased actually take place






18. To whom does the sous chef in a large hotel report






19. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






20. What is the term used to identify those who purchase the rights to a hotels brand naem






21. 'Terry' refers to guest room amenities that






22. Which food service activity happens first






23. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






24. In the lodging industry - What is the meaning of the term room mix






25. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






26. What is the greatest difference between full service and limited service hotels






27. Managers can seek out service-minded staff by hiring those job applicants who






28. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






29. Which is an example of a consumer-generated content web site?






30. What does STAR report evaluate






31. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






33. What is another lodging term for work-order






34. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






36. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






38. Which of the following best describes 'managers reception' in a limited service hotel






39. What is the lodging industry term for a hotel that is not part of a franchise group?






40. Which is the most important market for large convention hotels






41. What is most likely to happen when many travelers want to visit and stay in an area






42. Which is an example of a branded breakfast item






43. Which professional recognition is typically granted by a governmental agency






44. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






45. Which housekeeping- related term is not used by professional hoteliers






46. What happens in a hotels OPL






47. A brand specific frequent guest program is an example of a...






48. What happens to the unit price of food service items as the number of those items purchased increases






49. Who usually maintains the washers and ryers placed in a hotels guests laundry






50. Each of the following events would require one or more guest rooms - which would be classified as a SMERF