Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which position would be a direct report to a hotels F&B director






2. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






3. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






4. Which state is NOT among the 3 largest car rental location states






5. Who has the greatest influence on the overall quality of service provided within a hotel






6. What is true about sanitation concerns in a limited service- hotel






7. Which of the following is a demand generator






8. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






9. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






10. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






12. What best describes a hotels chief engineer

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13. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






14. What is the difference between advertising and publicity






15. Which of the following is NOT a demographic factor of a guest






16. Which housekeeping- related term is not used by professional hoteliers






17. Which brand is generally recognized as the first hotel chain






18. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






19. To whom does the sous chef in a large hotel report






20. What is the purpose of cold calling






21. Which is an example of a branded breakfast item






22. When can a cross-functional team be an effective operatiional tool in a hotel






23. Which method would be least effective for determining guests' needs and wants






24. Managers can seek out service-minded staff by hiring those job applicants who






25. What is true about abandoned property






26. What is true about food served in the traditional french style

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27. What does a foot candle measure






28. What is true about first tier management companies

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29. What is true about an accrual accounting system






30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






31. What is true about second-tier management companies

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32. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






33. Which of the following is essential if employees are to effectively resolve guest problems as they occur






34. What happens to a hotel's POM costs as a hotel ages






35. What is the term used to identify those who purchase the rights to a hotels brand naem






36. What does STAR report evaluate






37. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






38. What is true about a marketing plan

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39. Which group of employees will most often initiate the largest number of work orders






40. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






41. A CVB is typically funded by what






42. Which group of housekeeping employees should receive blood born pathogen training






43. What is the approximate number of attendees at the average business meeting






44. Who will most often have the greatest detailed knowledge of guest likes and dislikes






45. What is the term describing stealing of small quantities of something over a period of time






46. what type of activity describes a site tour






47. What happens to the unit price of food service items as the number of those items purchased increases






48. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






49. What is true about mislaid property






50. What do the initials PM refer to in a hotel maintenance department