Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about a marketing plan

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2. To whom does the sous chef in a large hotel report
The cost is higher than that of dining room service
A web site that allows a hotel's guests to post reviews of their previous stays
$3.20
Executive chef

3. Who will most often have the greatest detailed knowledge of guest likes and dislikes
They should be update as guest preferences change over time
Personality type
ADR x Occupancy Rate= RevPar
Line level employees

4. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
They are not being supervised with a service emphasis
Franchise
Attrition
It influences the guests total perception of a hotel visit

5. What is the type of dining in which each available menu item is sold for an individual price
50000
A la carte
Management contract
GDS

6. In a hotel guest room - Which is a potential source of HIV
Merchant model
Maintenance request
Opaque rate model
Needles left by intravenous drug users

7. Which is true about a hotels commitment to green practices
It matches expenses incurred with revenues generated
Water pumps
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service

8. What is true about sanitation concerns in a limited service- hotel
POM
They will have the same quality service expectations
28
They are important for all workers serving food

9. What is the approximate number of attendees at the average business meeting
The buying is based upon predetermined desired inventory levels
25 or fewer
Management contract
Merchant model

10. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
French
Costs increase
Purchases of food
$2.25

11. What is true about mislaid property
POM
Upon receiving
Service
It has been intentionally left behind

12. Which is an example of a consumer-generated content web site?
They operate hotels for owners but do not use the management company's name as part of the hotels name
The authority to make key decisions
Www.tripadvisor.com
They operate hotels for owners using the management company's trade name as the hotels brand

13. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
The hotels general manager
It is vacant and not yet cleaned
At the advertised ending time
Emergency maintenance

14. Which area would be considered public space in a hotel
The pool area
BEO
They are important for all workers serving food
Water pumps

15. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
Room rates and the number of operating hotel properties will increase
A hotels sales and marketing teams results in relation to those of other hotels
Housekeeping

16. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
They are not being supervised with a service emphasis
Comp set
The hotel's executive housekeeper in keeping with the hotel policies and procedures

17. What is true about an accrual accounting system
Holiday inn
It matches expenses incurred with revenues generated
Marketing activity
Night auditor

18. What is the advantage of a CFL
Confirm item quantity and quality
Personality type
To qualify prospects
Reduced operational costs

19. Which of the following would be considered a user-generated web site

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20. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Flag
They are important for all workers serving food
OTA

21. What best describes a hotels chief engineer

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22. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Preventive maintenance
The authority to make key decisions
$2.25
Opaque rate model

23. In regard to quality service - a gal of zero defects can
250
Holiday inn
Be an effective way to measure progress toward established service standards
Value

24. What is a REIT
A stock issuing company that can own and operate its own hotels
Improved overall managment of the hotel
BEO
They should be update as guest preferences change over time

25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
$1.38
Function rooms
Trains
It is prepared and cooked at the guests' table

26. from what language does the kitchen term 'mise en place' originate
Depreciation
The investor seeks a return on investment (ROI)
French
Costs increase

27. For food service buyers when does the ownership exchange of products the have purchased actually take place
They should be update as guest preferences change over time
Upon receiving
They will have the same quality service expectations
Their price per unit declines

28. In the lodging industry - What is the meaning of the term room mix
All housekeeping employees
OTA
It has been intentionally left behind
The ratio of different room types in a hotel

29. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
BEO
Opaque rate model
The authority to make key decisions
Routine maintenance

30. A brand specific frequent guest program is an example of a...
The cost is higher than that of dining room service
Franchisors sales and marketing efforts
Older travelers
$73.00

31. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The buying is based upon predetermined desired inventory levels
Franchisors sales and marketing efforts
Reduced operational costs
Package

32. Which of the following best describes 'managers reception' in a limited service hotel
$13.53
Opaque rate model
Merchant model
It is a reception that includes the services of complimentary food and/or beverages

33. What is the lodging industry term for a hotel that is not part of a franchise group?
The hotels general manager
The ensure guest room cleanliness
Independent
The cost is higher than that of dining room service

34. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
The specific brands of products served and serving hours
OTA
Improved overall managment of the hotel

35. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Kellogg cereal
2-4% gross revenue
Preventive maintenance

36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
When resolving hotel operating problems
The cost is higher than that of dining room service
Your ADR is higher then that of your competitors
$2.20

37. What is a lodging industry term for hotels operating under the same brand name
ADR x Occupancy Rate= RevPar
Chain
The ratio of different room types in a hotel
Function rooms

38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Contribution margin
Merchant model
Air handlers
An outside vendor

39. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Merchant model
Costs increase
$13.53
Management contract

40. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A college graduation weekend occurring near a hotel
A reunion held for veterans of the vietnam war
20%
It matches expenses incurred with revenues generated

41. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
Identifying guests needs and wants
Executive chef
A fixed amount paid for a guests daily travel expense

42. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
It is designed to meet the hotel's sales goal
Attrition
It is prepared and cooked at the guests' table
Franchise service director

43. Which of the following represents the correct order of procedures used in cleaning linens and terry products
French
The number of hotel rooms sold the previous night
Sorting/washing/drying
It is vacant and not yet cleaned

44. What is the industry term for an organization that provides travel booking services on the internet
GDS
Maid
Costs increase
OTA

45. What should happen to service procedures after they have been implemented in a hotel
Preventive maintenance
It is designed to meet the hotel's sales goal
They should be update as guest preferences change over time
The hotel's executive housekeeper in keeping with the hotel policies and procedures

46. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
3 times the normal usage
They are individual travelers
The specific brands of products served and serving hours

47. Which of the following is the formula hoteliers use to calculate RevPar
Attrition
At the advertised ending time
ADR x Occupancy Rate= RevPar
It is increasingly viewed by guests a a sign of commitment to quality service

48. Which of the following is a demand generator
AAHOA
A college graduation weekend occurring near a hotel
Group market
Be an effective way to measure progress toward established service standards

49. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
The specific brands of products served and serving hours
Value
Comp set
The strength of the brand name and the revenue the name will bring to the hotel

50. Who has the greatest influence on the overall quality of service provided within a hotel
Management contract
It has been intentionally left behind
Waste disposal costs
The hotels general manager