Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which types of food items have labor 'built in' to their prices
A la carte
AAHOA
20%
Make or buy items

2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
ADR x Occupancy Rate= RevPar
Licensing
$13.53
Personality type

3. What is true about second-tier management companies

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4. Which state is NOT among the 3 largest car rental location states
New york
250
It has been intentionally left behind
To qualify prospects

5. What is true about abandoned property
They operate hotels for owners using the management company's trade name as the hotels brand
Identifying guests needs and wants
It has been intentionally left behind
Incandescent bulb

6. What is the approximate number of attendees at the average business meeting
A family on vacation
25 or fewer
Laundry is processed
They are individual travelers

7. What is a lodging industry term for hotels operating under the same brand name
To qualify prospects
Chain
Ritz carlton
AAHOA

8. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
At the advertised ending time
GDS
The specific brands of products served and serving hours
2-4% gross revenue

9. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
A hotels sales and marketing teams results in relation to those of other hotels
Waste disposal costs
Deep cleaning
Comp set

10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
At the advertised ending time
3 times the normal usage
New york
50%

11. Which of the following best describes a 'moment of truth'
It has been intentionally left behind
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It influences the guests total perception of a hotel visit
An outside vendor

12. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Be an effective way to measure progress toward established service standards
Line level employees
A hotels sales and marketing teams results in relation to those of other hotels
Flag

13. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
FTC
Service
The american hotel and lodging association
Reduced operational costs

14. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
A la carte
Independent
To qualify prospects

15. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Opaque rate model
Improved overall managment of the hotel
Ritz carlton
Franchise service director

16. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
The person in charge of the hotel's maintenances department
Package
Value

17. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
French
Routine maintenance
To qualify prospects

18. When can a cross-functional team be an effective operatiional tool in a hotel
Franchisor
Purchases of food
They will have the same quality service expectations
When resolving hotel operating problems

19. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
They operate hotels for owners but do not use the management company's name as part of the hotels name
Management contract
2-4% gross revenue
$2.20

20. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
To help keep workers safe
Routine maintenance
Service

21. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
The specific brands of products served and serving hours
Your ADR is higher then that of your competitors
Purchases of food
Package

22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
An outside vendor
Maintenance request
3 times the normal usage

23. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Licensing
AAHOA
Opaque rate model
The specific brands of products served and serving hours

24. What is true about a marketing plan

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25. How can guest service best be integrated with employee reward systems
By associating performance in providing guest service with employee compensation
The food and beverage services offered by the hotel
Confirm item quantity and quality
It is increasingly viewed by guests a a sign of commitment to quality service

26. In the lodging industry - What is the meaning of the term room mix
Licensing
3 times the normal usage
The ratio of different room types in a hotel
Contribution margin

27. What is true about first tier management companies

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28. What is a per diem
It is prepared and cooked at the guests' table
A fixed amount paid for a guests daily travel expense
Depreciation
Housekeeping

29. What is another lodging industry term for a specific hotel brand name
It is vacant and not yet cleaned
$2.20
20%
Flag

30. Which food service activity happens first
It influences the guests total perception of a hotel visit
Sorting/washing/drying
Confirm item quantity and quality
Banquet manager

31. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Make or buy items
The authority to make key decisions
Waste disposal costs
28

32. Which group is more likely to use the services of a travel agent
Opaque rate model
Identifying guests needs and wants
Older travelers
Franchisors sales and marketing efforts

33. Who has the greatest influence on the overall quality of service provided within a hotel
Water pumps
The person in charge of the hotel's maintenances department
Do not clean this room now
The hotels general manager

34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
It matches expenses incurred with revenues generated
Do not clean this room now
ADR x Occupancy Rate= RevPar
It is increasingly viewed by guests a a sign of commitment to quality service

35. Which area would be considered public space in a hotel
They generally manage hotels for a fee
Waste disposal costs
The pool area
GDS

36. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
It has been intentionally left behind
Licensing
Ritz carlton

37. To whom does the sous chef in a large hotel report
Publicity is free
Laundry is processed
Executive chef
Kellogg cereal

38. In a housekeeping department - What is the role of inspector
It matches expenses incurred with revenues generated
The ensure guest room cleanliness
25 or fewer
At the advertised ending time

39. Managers can seek out service-minded staff by hiring those job applicants who
Maintenance request
Independent
Package
Effectively answer open-ended questions about hypothetical service situations

40. What does a foot candle measure
POM
Illumination levels
Banquet manager
The number of hotel rooms sold the previous night

41. What is true about abandoned property
It has been intentionally left behind
Identifying guests needs and wants
Ritz carlton
Include bath towels - hand towels - and washclothes

42. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Their price per unit declines
When resolving hotel operating problems
An outside vendor

43. from what language does the kitchen term 'mise en place' originate
It has been intentionally left behind
Preventive maintenance
Contribution margin
French

44. Which method would be least effective for determining guests' needs and wants
Preventive maintenance
Maid
It has been intentionally left behind
Waiting for guests to approach staff with specific problems

45. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$3.20
The host pays for the beverages cosumed by guests
It influences the guests total perception of a hotel visit

46. What best describes a hotels chief engineer

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47. The best menus are those developed based upon
Guest preference
$13.53
Air handlers
An outside vendor

48. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
They are important for all workers serving food
FTC
ADR x Occupancy Rate= RevPar

49. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
All housekeeping employees
The investor seeks a return on investment (ROI)
Routine maintenance
Be an effective way to measure progress toward established service standards

50. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Group market
It matches expenses incurred with revenues generated
Include bath towels - hand towels - and washclothes
A reunion held for veterans of the vietnam war