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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
A la carte
To qualify prospects
Their price per unit declines
2. What is the term used to identify those who sell the rights to use a hotels brand name
It is vacant and not yet cleaned
Franchisor
Guest preference
Include bath towels - hand towels - and washclothes
3. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
25 or fewer
It influences the guests total perception of a hotel visit
Your ADR is higher then that of your competitors
28
4. 'Terry' refers to guest room amenities that
A web site that allows a hotel's guests to post reviews of their previous stays
Sorting/washing/drying
Include bath towels - hand towels - and washclothes
The food and beverage services offered by the hotel
5. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
GDS
They operate hotels for owners but do not use the management company's name as part of the hotels name
A fixed amount paid for a guests daily travel expense
Eggs and breakfast meat items
6. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Waste disposal costs
Upon receiving
$73.00
7. What is another lodging term for work-order
250
Maintenance request
Confirm item quantity and quality
By associating performance in providing guest service with employee compensation
8. What is the purpose of cold calling
Group market
Personality type
Licensing
To qualify prospects
9. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
A hotels sales and marketing teams results in relation to those of other hotels
28
All housekeeping employees
They are not being supervised with a service emphasis
10. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
The specific brands of products served and serving hours
50000
The cost is higher than that of dining room service
11. Which group of housekeeping employees should receive blood born pathogen training
Improved overall managment of the hotel
FTC
Incandescent bulb
All housekeeping employees
12. Which group would be classified as 'leisure travelers'
Contribution margin
The specific brands of products served and serving hours
Sorting/washing/drying
A family on vacation
13. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
2-4% gross revenue
Waste disposal costs
Be an effective way to measure progress toward established service standards
14. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Needles left by intravenous drug users
Preventive maintenance
Eggs and breakfast meat items
25 or fewer
15. Which is the most important market for large convention hotels
Group market
Illumination levels
ADR x Occupancy Rate= RevPar
Depreciation
16. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Illumination levels
Identifying guests needs and wants
Needles left by intravenous drug users
Management contract
17. What is true about second-tier management companies
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18. Approximately how many hotels are in operation in the US
50000
Chain
A reunion held for veterans of the vietnam war
Personality type
19. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
A hotels occupancy tax
Comp set
Include bath towels - hand towels - and washclothes
20. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Independent
A reunion held for veterans of the vietnam war
The specific brands of products served and serving hours
21. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Effectively answer open-ended questions about hypothetical service situations
Air handlers
Opaque rate model
28
22. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
The authority to make key decisions
250
The host pays for the beverages cosumed by guests
French
23. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
At the advertised ending time
Depreciation
The authority to make key decisions
24. To whom does the sous chef in a large hotel report
$2.25
Ritz carlton
Executive chef
An outside vendor
25. Which is an example of a branded breakfast item
Publicity is free
The cost is higher than that of dining room service
Kellogg cereal
The specific brands of products served and serving hours
26. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
Preventive maintenance
Needles left by intravenous drug users
Do not clean this room now
27. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The pool area
Ritz carlton
They will have the same quality service expectations
Housekeeping
28. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Independent
Profits are higher with banquet sales
French
29. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
It has been intentionally left behind
A stock issuing company that can own and operate its own hotels
Attrition
$3.20
30. In regard to quality service - a gal of zero defects can
Personality type
Illumination levels
Be an effective way to measure progress toward established service standards
Empowerment
31. Which of the following is the formula hoteliers use to calculate RevPar
Waste disposal costs
An outside vendor
ADR x Occupancy Rate= RevPar
The specific brands of products served and serving hours
32. What is true about a marketing plan
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33. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Make or buy items
Air handlers
The cost is higher than that of dining room service
It has been intentionally left behind
34. What is another lodging industry term for a specific hotel brand name
Www.tripadvisor.com
A web site that allows a hotel's guests to post reviews of their previous stays
Flag
Banquet manager
35. Which of the following would be considered a user-generated web site
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36. Which area would be considered public space in a hotel
Daily
The pool area
A hotels sales and marketing teams results in relation to those of other hotels
Service
37. what type of activity describes a site tour
Presale activity
The hotels general manager
Ritz carlton
Confirm item quantity and quality
38. What is the lodging industry term for a hotel that is not part of a franchise group?
$13.53
Function rooms
Independent
Depreciation
39. What should happen to service procedures after they have been implemented in a hotel
Water pumps
The ratio of different room types in a hotel
They should be update as guest preferences change over time
FTC
40. What is the difference between advertising and publicity
Publicity is free
They will have the same quality service expectations
28
$2.25
41. Which types of food items have labor 'built in' to their prices
GDS
Upon receiving
Make or buy items
25 or fewer
42. Which housekeeping- related term is not used by professional hoteliers
The authority to make key decisions
It has been intentionally left behind
Maid
Needles left by intravenous drug users
43. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Be an effective way to measure progress toward established service standards
Opaque rate model
The authority to make key decisions
Comp set
44. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
$3.20
French
2-4% gross revenue
45. What is a REIT
Personality type
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users
The american hotel and lodging association
46. Which of the following best describes a 'moment of truth'
Include bath towels - hand towels - and washclothes
Older travelers
Opaque rate model
It influences the guests total perception of a hotel visit
47. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
28
Older travelers
They generally manage hotels for a fee
At the advertised ending time
48. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Service
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
FOC
49. What happens to the unit price of food service items as the number of those items purchased increases
Air handlers
OTA
Their price per unit declines
They operate hotels for owners using the management company's trade name as the hotels brand
50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Package
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Daily
Comp set
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