Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Executive chef
Function rooms
Attrition

2. To whom does the sous chef in a large hotel report
Executive chef
A hotels sales and marketing teams results in relation to those of other hotels
A stock issuing company that can own and operate its own hotels
$73.00

3. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
$2.25
A hotels occupancy tax
2-4% gross revenue
The investor seeks a return on investment (ROI)

4. The best menus are those developed based upon
Marketing activity
It has been intentionally left behind
Guest preference
ADR x Occupancy Rate= RevPar

5. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
New york
A reunion held for veterans of the vietnam war
FOC
Executive chef

6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
The host pays for the beverages cosumed by guests
Ritz carlton
Do not clean this room now
Water pumps

7. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
It has been intentionally left behind
Ritz carlton
At the advertised ending time
A hotels occupancy tax

8. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
It has been intentionally left behind
Marketing activity
The elimination of insects - rodents and scavenging animals

9. Which is an example of a consumer-generated content web site?
FTC
Preventive maintenance
Www.tripadvisor.com
20%

10. What do the initials PM refer to in a hotel maintenance department
Maintenance request
POM
An outside vendor
Preventive maintenance

11. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
To help keep workers safe
28
Merchant model

12. Which of the following best describes a 'moment of truth'
A la carte
It influences the guests total perception of a hotel visit
Depreciation
A college graduation weekend occurring near a hotel

13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
It has been intentionally left behind
Ritz carlton
A family on vacation

14. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Older travelers
25 or fewer
The investor seeks a return on investment (ROI)

15. What is the term used to identify those who sell the rights to use a hotels brand name
$3.20
25 or fewer
Franchisor
Needles left by intravenous drug users

16. Which group of housekeeping employees should receive blood born pathogen training
$1.38
All housekeeping employees
A fixed amount paid for a guests daily travel expense
The buying is based upon predetermined desired inventory levels

17. Which group of employees will most often initiate the largest number of work orders
Housekeeping
A web site that allows a hotel's guests to post reviews of their previous stays
Do not clean this room now
Include bath towels - hand towels - and washclothes

18. Which factor has the most impact on the number of guests who will be served in a limited service hotel
An outside vendor
The number of hotel rooms sold the previous night
Attrition
Laundry is processed

19. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Be an effective way to measure progress toward established service standards
50%
FOC
FTC

20. A brand specific frequent guest program is an example of a...
FTC
OTA
50%
Franchisors sales and marketing efforts

21. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Maid
Reduced operational costs
Function rooms
New york

22. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
3 times the normal usage
25 or fewer
A hotels occupancy tax

23. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Laundry is processed
Guest preference
Ritz carlton
Air handlers

24. What is true about mislaid property
Kellogg cereal
It has been intentionally left behind
The ensure guest room cleanliness
$1.38

25. Which brand is generally recognized as the first hotel chain
A hotels occupancy tax
Holiday inn
Ritz carlton
Laundry is processed

26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
The buying is based upon predetermined desired inventory levels
When guests bring in their own bottles of alcohol for consumption at a hotel function
Comp set

27. from what language does the kitchen term 'mise en place' originate
French
Management contract
Marketing activity
Purchases of food

28. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
$1.38
When resolving hotel operating problems
Waste disposal costs

29. Which types of food items have labor 'built in' to their prices
Illumination levels
Make or buy items
It has been intentionally left behind
Service

30. Which housekeeping- related term is not used by professional hoteliers
It influences the guests total perception of a hotel visit
They are individual travelers
Maid
Presale activity

31. What is true about a hosted bar
The host pays for the beverages cosumed by guests
Make or buy items
Franchise service director
To help keep workers safe

32. What is true about abandoned property
POM
It has been intentionally left behind
They operate hotels for owners but do not use the management company's name as part of the hotels name
The american hotel and lodging association

33. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
BEO
A stock issuing company that can own and operate its own hotels
Needles left by intravenous drug users

34. Which of the following is a demand generator
A family on vacation
Ritz carlton
Preventive maintenance
A college graduation weekend occurring near a hotel

35. Who has the greatest influence on the overall quality of service provided within a hotel
Identifying guests needs and wants
The hotels general manager
A reunion held for veterans of the vietnam war
$2.25

36. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Room rates and the number of operating hotel properties will increase
$2.20
A la carte
3 times the normal usage

37. Which of the following is NOT a demographic factor of a guest
Confirm item quantity and quality
Costs increase
They operate hotels for owners using the management company's trade name as the hotels brand
Personality type

38. What is true about second-tier management companies

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39. How can guest service best be integrated with employee reward systems
Executive chef
Improved overall managment of the hotel
By associating performance in providing guest service with employee compensation
A college graduation weekend occurring near a hotel

40. what type of activity describes a site tour
Flag
Be an effective way to measure progress toward established service standards
When guests bring in their own bottles of alcohol for consumption at a hotel function
Presale activity

41. What best describes a hotels chief engineer

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42. What is a REIT
Opaque rate model
Night auditor
A hotels occupancy tax
A stock issuing company that can own and operate its own hotels

43. Which of the following best describes 'managers reception' in a limited service hotel
Their price per unit declines
When resolving hotel operating problems
It is a reception that includes the services of complimentary food and/or beverages
By associating performance in providing guest service with employee compensation

44. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Franchise service director
Needles left by intravenous drug users
Air handlers
The american hotel and lodging association

45. Which group is more likely to use the services of a travel agent
The number of hotel rooms sold the previous night
Older travelers
A fixed amount paid for a guests daily travel expense
50%

46. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Air handlers
Deep cleaning
$73.00
Value

47. In a hotel guest room - Which is a potential source of HIV
Function rooms
$13.53
Needles left by intravenous drug users
Confirm item quantity and quality

48. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
The person in charge of the hotel's maintenances department
Presale activity
Sorting/washing/drying

49. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Maid
Preventive maintenance
$3.20
Marketing activity

50. What is true about first tier management companies

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