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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In regard to quality service - a gal of zero defects can
New york
3 times the normal usage
Night auditor
Be an effective way to measure progress toward established service standards
2. What is the approximate number of attendees at the average business meeting
25 or fewer
Older travelers
A fixed amount paid for a guests daily travel expense
2-4% gross revenue
3. What is true about the cost of providing room service meals
Reduced operational costs
28
Guest preference
The cost is higher than that of dining room service
4. what type of activity describes the act of placing an ad in the yellow pages?
They operate hotels for owners using the management company's trade name as the hotels brand
2-4% gross revenue
Line level employees
Marketing activity
5. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
Emergency maintenance
Package
The cost is higher than that of dining room service
6. When can a cross-functional team be an effective operatiional tool in a hotel
The cost is higher than that of dining room service
Waste disposal costs
ADR x Occupancy Rate= RevPar
When resolving hotel operating problems
7. Which is the most important market for large convention hotels
Costs increase
Line level employees
250
Group market
8. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
The buying is based upon predetermined desired inventory levels
Waste disposal costs
Emergency maintenance
Incandescent bulb
9. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Personality type
Opaque rate model
$73.00
They are not being supervised with a service emphasis
10. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Costs increase
28
Value
To help keep workers safe
11. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
The pool area
50000
Attrition
Preventive maintenance
12. What does Amtrak operate
Trains
POM
Depreciation
It has been intentionally left behind
13. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Older travelers
They should be update as guest preferences change over time
Emergency maintenance
Illumination levels
14. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
25 or fewer
The hotels general manager
Do not clean this room now
15. Which of the following is most essential to providing good service
2-4% gross revenue
Identifying guests needs and wants
They operate hotels for owners but do not use the management company's name as part of the hotels name
Emergency maintenance
16. What do the initials PM refer to in a hotel maintenance department
Do not clean this room now
Preventive maintenance
Their price per unit declines
The elimination of insects - rodents and scavenging animals
17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Older travelers
A college graduation weekend occurring near a hotel
At the advertised ending time
18. What happens to the unit price of food service items as the number of those items purchased increases
Banquet manager
Their price per unit declines
An outside vendor
The food and beverage services offered by the hotel
19. which factor most influences guest perceptions about their experience at a lodging operation
Service
Franchise
20%
Routine maintenance
20. Which housekeeping- related term is not used by professional hoteliers
POM
Include bath towels - hand towels - and washclothes
It influences the guests total perception of a hotel visit
Maid
21. To whom does the sous chef in a large hotel report
Water pumps
Night auditor
Www.tripadvisor.com
Executive chef
22. What is true about the traditional russian style
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23. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
$73.00
Contribution margin
Purchases of food
A college graduation weekend occurring near a hotel
24. What is true about second-tier management companies
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25. What is true about a hotel room that is 'on-change'
A reunion held for veterans of the vietnam war
Chain
It is vacant and not yet cleaned
BEO
26. Who is responsible for making the distinction between mislaid - lost and abandoned property
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27. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Identifying guests needs and wants
The authority to make key decisions
Kellogg cereal
Improved overall managment of the hotel
28. Which brand is generally recognized as the first hotel chain
Holiday inn
Group market
POM
Housekeeping
29. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is designed to meet the hotel's sales goal
Chain
30. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
A family on vacation
Management contract
$2.20
31. What is the term used to identify those who purchase the rights to a hotels brand naem
It has been intentionally left behind
Be an effective way to measure progress toward established service standards
Franchise
Maintenance request
32. Which of the following best describes a 'moment of truth'
Needles left by intravenous drug users
Sorting/washing/drying
The buying is based upon predetermined desired inventory levels
It influences the guests total perception of a hotel visit
33. What is the industry term for an organization that provides travel booking services on the internet
They should be update as guest preferences change over time
Identifying guests needs and wants
OTA
Your ADR is higher then that of your competitors
34. Which area would be considered public space in a hotel
It has been intentionally left behind
The number of hotel rooms sold the previous night
Housekeeping
The pool area
35. For Which item below would a 'replace as needed' program be best
Independent
Water pumps
Merchant model
Night auditor
36. What is the one reason a hotel owner might consider hiring a hotel management company
By associating performance in providing guest service with employee compensation
Emergency maintenance
It is vacant and not yet cleaned
Improved overall managment of the hotel
37. When would hotel guest be charged a corkage fee
$13.53
When guests bring in their own bottles of alcohol for consumption at a hotel function
Sorting/washing/drying
Personality type
38. Which state is NOT among the 3 largest car rental location states
$73.00
An outside vendor
New york
Publicity is free
39. What happens to a hotel's POM costs as a hotel ages
Comp set
$73.00
Costs increase
The hotel's executive housekeeper in keeping with the hotel policies and procedures
40. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
A hotels sales and marketing teams results in relation to those of other hotels
The ensure guest room cleanliness
ADR x Occupancy Rate= RevPar
41. How can guest service best be integrated with employee reward systems
The american hotel and lodging association
By associating performance in providing guest service with employee compensation
Merchant model
250
42. In a hotel guest room - Which is a potential source of HIV
Older travelers
Air handlers
Incandescent bulb
Needles left by intravenous drug users
43. What is true about transient travelers
They are individual travelers
Daily
Profits are higher with banquet sales
The food and beverage services offered by the hotel
44. What should happen to service procedures after they have been implemented in a hotel
They generally manage hotels for a fee
A college graduation weekend occurring near a hotel
They should be update as guest preferences change over time
Include bath towels - hand towels - and washclothes
45. In Which type of booking model are room rates readily viewed on-line by potential guests?
An outside vendor
Function rooms
Contribution margin
Merchant model
46. Which professional recognition is typically granted by a governmental agency
Holiday inn
$2.25
$3.20
Licensing
47. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
French
Daily
Confirm item quantity and quality
Waste disposal costs
48. Which position would be a direct report to a hotels F&B director
A hotels sales and marketing teams results in relation to those of other hotels
250
Purchases of food
Banquet manager
49. What is the difference between advertising and publicity
The ratio of different room types in a hotel
The elimination of insects - rodents and scavenging animals
Publicity is free
Contribution margin
50. Which is true about a hotels commitment to green practices
OTA
Older travelers
When resolving hotel operating problems
It is increasingly viewed by guests a a sign of commitment to quality service