Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






2. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






3. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






4. To whom does the sous chef in a large hotel report






5. In Which type of booking model are room rates readily viewed on-line by potential guests?






6. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






7. In regard to quality service - a gal of zero defects can






8. What is the greatest difference between full service and limited service hotels






9. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






11. What is another lodging industry term for a specific hotel brand name






12. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






13. 'Terry' refers to guest room amenities that






14. Which of the following is the formula hoteliers use to calculate RevPar






15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






16. What happens to the unit price of food service items as the number of those items purchased increases






17. What is the type of dining in which each available menu item is sold for an individual price






18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






19. What is true about abandoned property






20. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






21. What is the industry term for an organization that provides travel booking services on the internet






22. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






23. Which is the most important market for large convention hotels






24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






25. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






26. What do the initials PM refer to in a hotel maintenance department






27. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






28. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






30. What is true about the traditional russian style

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31. In a hotel guest room - Which is a potential source of HIV






32. Which position would be a direct report to a hotels F&B director






33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






34. What is the advantage of a CFL






35. Who has the greatest influence on the overall quality of service provided within a hotel






36. What is true about mislaid property






37. What is a normal par level in hotel laundry






38. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






40. A CVB is typically funded by what






41. Who will most often have the greatest detailed knowledge of guest likes and dislikes






42. Which group of employees will most often initiate the largest number of work orders






43. Managers can seek out service-minded staff by hiring those job applicants who






44. What is true about sanitation concerns in a limited service- hotel






45. Which of the following best describes 'managers reception' in a limited service hotel






46. Which area would be considered public space in a hotel






47. What is another lodging term for work-order






48. What is the difference between advertising and publicity






49. What does Amtrak operate






50. What happens in a hotels OPL