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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which group would be classified as 'leisure travelers'






2. What is the greatest difference between full service and limited service hotels






3. What is the term used to identify those who sell the rights to use a hotels brand name






4. Who has the greatest influence on the overall quality of service provided within a hotel






5. For food service buyers when does the ownership exchange of products the have purchased actually take place






6. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






7. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






8. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






9. In a housekeeping department - What is the role of inspector






10. What is the difference between advertising and publicity






11. Which method would be least effective for determining guests' needs and wants






12. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






13. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






14. In the lodging industry - What is the meaning of the term room mix






15. In Which type of booking model are room rates readily viewed on-line by potential guests?






16. What best describes a hotels chief engineer

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17. Which housekeeping- related term is not used by professional hoteliers






18. what type of activity describes a site tour






19. What is true about sanitation concerns in a limited service- hotel






20. Which group of employees will most often initiate the largest number of work orders






21. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






22. What does STAR report evaluate






23. Managers can seek out service-minded staff by hiring those job applicants who






24. When would hotel guest be charged a corkage fee






25. What is true about food served in the traditional french style

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26. What is true about a hosted bar






27. Which group is more likely to use the services of a travel agent






28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






29. What is true about abandoned property






30. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






31. In a hotel guest room - Which is a potential source of HIV






32. Which of the following represents the correct order of procedures used in cleaning linens and terry products






33. What is most likely to happen when many travelers want to visit and stay in an area






34. 'Terry' refers to guest room amenities that






35. The best menus are those developed based upon






36. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






37. What is a normal par level in hotel laundry






38. What is true about first tier management companies

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39. what type of activity describes the act of placing an ad in the yellow pages?






40. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






41. What is the term describing stealing of small quantities of something over a period of time






42. What is true about mislaid property






43. What is a REIT






44. When can a cross-functional team be an effective operatiional tool in a hotel






45. Which is an example of a branded breakfast item






46. Which of the following would be considered a user-generated web site

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47. Which factor has the most impact on the number of guests who will be served in a limited service hotel






48. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






49. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






50. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






Can you answer 50 questions in 15 minutes?



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