Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is most likely to happen when many travelers want to visit and stay in an area
The hotels general manager
The elimination of insects - rodents and scavenging animals
Room rates and the number of operating hotel properties will increase
It matches expenses incurred with revenues generated

2. What is true about an investor in a hotel
$13.53
Purchases of food
25 or fewer
The investor seeks a return on investment (ROI)

3. What happens in a hotels OPL
Laundry is processed
250
The ratio of different room types in a hotel
Upon receiving

4. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Daily
250
The american hotel and lodging association
Pilferage

5. What is another lodging industry term for a specific hotel brand name
French
New york
Flag
Confirm item quantity and quality

6. What is the industry term for an organization that provides travel booking services on the internet
BEO
OTA
They operate hotels for owners using the management company's trade name as the hotels brand
Housekeeping

7. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
$2.20
Make or buy items
Franchisor
Holiday inn

8. In the lodging industry - What is the meaning of the term room mix
Water pumps
Confirm item quantity and quality
Management contract
The ratio of different room types in a hotel

9. Which food service activity happens first
The investor seeks a return on investment (ROI)
Licensing
It is prepared and cooked at the guests' table
Confirm item quantity and quality

10. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Costs increase
Depreciation
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They generally manage hotels for a fee

11. A CVB is typically funded by what
When resolving hotel operating problems
To qualify prospects
The specific brands of products served and serving hours
A hotels occupancy tax

12. What happens to the unit price of food service items as the number of those items purchased increases
Group market
Effectively answer open-ended questions about hypothetical service situations
The american hotel and lodging association
Their price per unit declines

13. What is the purpose of an MSDS
The strength of the brand name and the revenue the name will bring to the hotel
Emergency maintenance
To help keep workers safe
$1.38

14. For Which item below would a 'replace as needed' program be best
The ratio of different room types in a hotel
The ensure guest room cleanliness
Water pumps
Room rates and the number of operating hotel properties will increase

15. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
A stock issuing company that can own and operate its own hotels
The specific brands of products served and serving hours
Waste disposal costs
They are not being supervised with a service emphasis

16. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Licensing
Contribution margin
To help keep workers safe
Reduced operational costs

17. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
They should be update as guest preferences change over time
Depreciation
Do not clean this room now
To help keep workers safe

18. which factor most influences guest perceptions about their experience at a lodging operation
Publicity is free
Service
A family on vacation
Do not clean this room now

19. Which position would be a direct report to a hotels F&B director
It matches expenses incurred with revenues generated
Franchise
Preventive maintenance
Banquet manager

20. What is the term used to identify those who purchase the rights to a hotels brand naem
Reduced operational costs
Franchise
A college graduation weekend occurring near a hotel
The buying is based upon predetermined desired inventory levels

21. In Which type of booking model are room rates readily viewed on-line by potential guests?
Illumination levels
Merchant model
Night auditor
Empowerment

22. Which of the following best describes 'managers reception' in a limited service hotel
A family on vacation
A reunion held for veterans of the vietnam war
Identifying guests needs and wants
It is a reception that includes the services of complimentary food and/or beverages

23. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The hotels general manager
Preventive maintenance
New york
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
Air handlers
Licensing
The buying is based upon predetermined desired inventory levels

25. Approximately how many hotels are in operation in the US
50000
Waiting for guests to approach staff with specific problems
Confirm item quantity and quality
They will have the same quality service expectations

26. Which of the following would be considered a user-generated web site

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27. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Incandescent bulb
Routine maintenance
It is increasingly viewed by guests a a sign of commitment to quality service

28. from what language does the kitchen term 'mise en place' originate
Waiting for guests to approach staff with specific problems
The ratio of different room types in a hotel
French
FTC

29. Which group of employees will most often initiate the largest number of work orders
Housekeeping
When guests bring in their own bottles of alcohol for consumption at a hotel function
Room rates and the number of operating hotel properties will increase
They are individual travelers

30. In a hotel guest room - Which is a potential source of HIV
Kellogg cereal
The specific brands of products served and serving hours
Needles left by intravenous drug users
The strength of the brand name and the revenue the name will bring to the hotel

31. What best describes a hotels chief engineer

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32. What is the term used to identify those who sell the rights to use a hotels brand name
A family on vacation
OTA
Waste disposal costs
Franchisor

33. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Effectively answer open-ended questions about hypothetical service situations
Licensing
Your ADR is higher then that of your competitors

34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Incandescent bulb
GDS

35. To whom does the sous chef in a large hotel report
$2.20
Franchisor
Executive chef
The hotels general manager

36. What happens to a hotel's POM costs as a hotel ages
28
A web site that allows a hotel's guests to post reviews of their previous stays
Costs increase
Comp set

37. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Incandescent bulb
GDS
The pool area
Purchases of food

38. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
FTC
Marketing activity
A reunion held for veterans of the vietnam war
Pilferage

39. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They are not being supervised with a service emphasis
They will have the same quality service expectations
It is designed to meet the hotel's sales goal
Franchise service director

40. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The strength of the brand name and the revenue the name will bring to the hotel
Flag
Eggs and breakfast meat items
FOC

41. What is the term describing stealing of small quantities of something over a period of time
The authority to make key decisions
Needles left by intravenous drug users
Improved overall managment of the hotel
Pilferage

42. What is true about abandoned property
New york
It is a reception that includes the services of complimentary food and/or beverages
Waiting for guests to approach staff with specific problems
It has been intentionally left behind

43. what type of activity describes the act of placing an ad in the yellow pages?
Routine maintenance
$1.38
Waiting for guests to approach staff with specific problems
Marketing activity

44. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Identifying guests needs and wants
Line level employees
The person in charge of the hotel's maintenances department

45. Which group is more likely to use the services of a travel agent
Identifying guests needs and wants
Chain
Older travelers
Attrition

46. Which is an example of a consumer-generated content web site?
The person in charge of the hotel's maintenances department
Www.tripadvisor.com
50%
French

47. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Licensing
Profits are higher with banquet sales
50000
Preventive maintenance

48. Which of the following represents the correct order of procedures used in cleaning linens and terry products
It is vacant and not yet cleaned
50%
Sorting/washing/drying
3 times the normal usage

49. In a housekeeping department - What is the role of inspector
Your ADR is higher then that of your competitors
Identifying guests needs and wants
The ensure guest room cleanliness
The person in charge of the hotel's maintenances department

50. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Licensing
The food and beverage services offered by the hotel
Laundry is processed