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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which position would be a direct report to a hotels F&B director
Water pumps
The buying is based upon predetermined desired inventory levels
Banquet manager
They are not being supervised with a service emphasis
2. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
It is increasingly viewed by guests a a sign of commitment to quality service
Independent
Reduced operational costs
Attrition
3. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
An outside vendor
Preventive maintenance
FTC
Preventive maintenance
4. Which state is NOT among the 3 largest car rental location states
New york
Profits are higher with banquet sales
Emergency maintenance
Needles left by intravenous drug users
5. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
ADR x Occupancy Rate= RevPar
Confirm item quantity and quality
Improved overall managment of the hotel
6. What is true about sanitation concerns in a limited service- hotel
FTC
50000
They are important for all workers serving food
Chain
7. Which of the following is a demand generator
A college graduation weekend occurring near a hotel
Their price per unit declines
It matches expenses incurred with revenues generated
To qualify prospects
8. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Attrition
It is prepared and cooked at the guests' table
3 times the normal usage
9. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
A stock issuing company that can own and operate its own hotels
At the advertised ending time
Daily
Value
10. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Package
Routine maintenance
Banquet manager
Illumination levels
11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Guest preference
The strength of the brand name and the revenue the name will bring to the hotel
Purchases of food
Confirm item quantity and quality
12. What best describes a hotels chief engineer
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13. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Illumination levels
$2.20
The hotels general manager
Management contract
14. What is the difference between advertising and publicity
Publicity is free
Reduced operational costs
Preventive maintenance
Line level employees
15. Which of the following is NOT a demographic factor of a guest
Maintenance request
20%
Personality type
Www.tripadvisor.com
16. Which housekeeping- related term is not used by professional hoteliers
Marketing activity
Maid
Older travelers
The strength of the brand name and the revenue the name will bring to the hotel
17. Which brand is generally recognized as the first hotel chain
Holiday inn
250
To qualify prospects
Reduced operational costs
18. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
Kellogg cereal
Attrition
Maid
19. To whom does the sous chef in a large hotel report
Profits are higher with banquet sales
French
Executive chef
The food and beverage services offered by the hotel
20. What is the purpose of cold calling
The pool area
A reunion held for veterans of the vietnam war
Preventive maintenance
To qualify prospects
21. Which is an example of a branded breakfast item
Routine maintenance
Kellogg cereal
25 or fewer
Trains
22. When can a cross-functional team be an effective operatiional tool in a hotel
FTC
When resolving hotel operating problems
The hotels general manager
250
23. Which method would be least effective for determining guests' needs and wants
Daily
A reunion held for veterans of the vietnam war
A la carte
Waiting for guests to approach staff with specific problems
24. Managers can seek out service-minded staff by hiring those job applicants who
Sorting/washing/drying
BEO
Effectively answer open-ended questions about hypothetical service situations
Executive chef
25. What is true about abandoned property
They generally manage hotels for a fee
The hotels general manager
It has been intentionally left behind
Management contract
26. What is true about food served in the traditional french style
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27. What does a foot candle measure
$2.20
Illumination levels
It matches expenses incurred with revenues generated
Do not clean this room now
28. What is true about first tier management companies
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29. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
When guests bring in their own bottles of alcohol for consumption at a hotel function
Attrition
Franchisors sales and marketing efforts
30. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Room rates and the number of operating hotel properties will increase
Identifying guests needs and wants
Routine maintenance
The american hotel and lodging association
31. What is true about second-tier management companies
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32. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The ensure guest room cleanliness
Function rooms
Laundry is processed
Preventive maintenance
33. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Attrition
They operate hotels for owners but do not use the management company's name as part of the hotels name
Laundry is processed
34. What happens to a hotel's POM costs as a hotel ages
ADR x Occupancy Rate= RevPar
Illumination levels
They are individual travelers
Costs increase
35. What is the term used to identify those who purchase the rights to a hotels brand naem
$2.20
Empowerment
Franchise
It is vacant and not yet cleaned
36. What does STAR report evaluate
Value
A hotels sales and marketing teams results in relation to those of other hotels
The investor seeks a return on investment (ROI)
They are individual travelers
37. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Holiday inn
Group market
2-4% gross revenue
38. What is true about a marketing plan
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39. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Holiday inn
The pool area
The ensure guest room cleanliness
40. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Executive chef
Make or buy items
$2.25
Waiting for guests to approach staff with specific problems
41. A CVB is typically funded by what
Comp set
A hotels occupancy tax
French
At the advertised ending time
42. Which group of housekeeping employees should receive blood born pathogen training
It is designed to meet the hotel's sales goal
All housekeeping employees
It influences the guests total perception of a hotel visit
When resolving hotel operating problems
43. What is the approximate number of attendees at the average business meeting
Air handlers
Marketing activity
The strength of the brand name and the revenue the name will bring to the hotel
25 or fewer
44. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Value
Line level employees
Maintenance request
It has been intentionally left behind
45. What is the term describing stealing of small quantities of something over a period of time
Function rooms
Pilferage
Confirm item quantity and quality
Executive chef
46. what type of activity describes a site tour
Upon receiving
Presale activity
Make or buy items
$13.53
47. What happens to the unit price of food service items as the number of those items purchased increases
Empowerment
Their price per unit declines
Contribution margin
They are important for all workers serving food
48. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Deep cleaning
50%
ADR x Occupancy Rate= RevPar
Kellogg cereal
49. What is true about mislaid property
Flag
ADR x Occupancy Rate= RevPar
Comp set
It has been intentionally left behind
50. What do the initials PM refer to in a hotel maintenance department
Daily
The american hotel and lodging association
Merchant model
Preventive maintenance