Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
The hotel's executive housekeeper in keeping with the hotel policies and procedures
3 times the normal usage
Marketing activity

2. Which of the following best describes a 'moment of truth'
Upon receiving
Confirm item quantity and quality
It influences the guests total perception of a hotel visit
A fixed amount paid for a guests daily travel expense

3. What does a foot candle measure
French
They generally manage hotels for a fee
Reduced operational costs
Illumination levels

4. Who has the greatest influence on the overall quality of service provided within a hotel
$2.25
The hotels general manager
Housekeeping
Publicity is free

5. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
$3.20
Night auditor
Be an effective way to measure progress toward established service standards

6. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
It influences the guests total perception of a hotel visit
Costs increase
The specific brands of products served and serving hours
Franchise service director

7. How can guest service best be integrated with employee reward systems
Room rates and the number of operating hotel properties will increase
OTA
$2.25
By associating performance in providing guest service with employee compensation

8. 'Terry' refers to guest room amenities that
Chain
Include bath towels - hand towels - and washclothes
Management contract
To help keep workers safe

9. What is the one reason a hotel owner might consider hiring a hotel management company
Attrition
Comp set
Improved overall managment of the hotel
Function rooms

10. What does Amtrak operate
To help keep workers safe
A hotels sales and marketing teams results in relation to those of other hotels
A web site that allows a hotel's guests to post reviews of their previous stays
Trains

11. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
They operate hotels for owners but do not use the management company's name as part of the hotels name
They generally manage hotels for a fee
The strength of the brand name and the revenue the name will bring to the hotel
Purchases of food

12. Which types of food items have labor 'built in' to their prices
Franchisors sales and marketing efforts
Make or buy items
250
Independent

13. What is a normal par level in hotel laundry
3 times the normal usage
The investor seeks a return on investment (ROI)
$1.38
A hotels sales and marketing teams results in relation to those of other hotels

14. What is the difference between advertising and publicity
It matches expenses incurred with revenues generated
Presale activity
AAHOA
Publicity is free

15. What best describes a hotels chief engineer

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16. What is true about the traditional russian style

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17. What is true about first tier management companies

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18. What is the lodging industry term for a hotel that is not part of a franchise group?
Incandescent bulb
A hotels sales and marketing teams results in relation to those of other hotels
Independent
To help keep workers safe

19. Which professional recognition is typically granted by a governmental agency
Licensing
Function rooms
Identifying guests needs and wants
The pool area

20. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
Line level employees
Eggs and breakfast meat items
It has been intentionally left behind

21. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Laundry is processed
25 or fewer
OTA

22. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
The host pays for the beverages cosumed by guests
Waiting for guests to approach staff with specific problems
3 times the normal usage

23. Which is an example of a consumer-generated content web site?
Depreciation
A college graduation weekend occurring near a hotel
Www.tripadvisor.com
Merchant model

24. What is true about abandoned property
It is increasingly viewed by guests a a sign of commitment to quality service
FOC
50%
It has been intentionally left behind

25. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Group market
Be an effective way to measure progress toward established service standards
Ritz carlton
The ensure guest room cleanliness

26. What is the term describing stealing of small quantities of something over a period of time
The american hotel and lodging association
To qualify prospects
Pilferage
Air handlers

27. What is true about transient travelers
Profits are higher with banquet sales
Guest preference
They are individual travelers
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

28. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Confirm item quantity and quality
50%
Package
An outside vendor

29. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Room rates and the number of operating hotel properties will increase
The strength of the brand name and the revenue the name will bring to the hotel
25 or fewer

30. What happens to a hotel's POM costs as a hotel ages
Costs increase
Executive chef
The number of hotel rooms sold the previous night
Older travelers

31. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Air handlers
POM
Sorting/washing/drying

32. Which state is NOT among the 3 largest car rental location states
Marketing activity
Value
Effectively answer open-ended questions about hypothetical service situations
New york

33. from what language does the kitchen term 'mise en place' originate
They are individual travelers
French
Contribution margin
A stock issuing company that can own and operate its own hotels

34. What happens in a hotels OPL
Empowerment
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Daily
Laundry is processed

35. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Franchisor
Sorting/washing/drying
Water pumps
The pool area

36. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Laundry is processed
Housekeeping
FOC

37. A CVB is typically funded by what
Pilferage
Water pumps
A hotels occupancy tax
ADR x Occupancy Rate= RevPar

38. What is another lodging term for work-order
Maintenance request
A family on vacation
Costs increase
Contribution margin

39. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Franchise
To help keep workers safe
It has been intentionally left behind

40. What is the approximate number of attendees at the average business meeting
25 or fewer
Air handlers
Purchases of food
French

41. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Needles left by intravenous drug users
French
Franchisor
Function rooms

42. What is true about a hotel room that is 'on-change'
Ritz carlton
Service
It is vacant and not yet cleaned
It is a reception that includes the services of complimentary food and/or beverages

43. When can a cross-functional team be an effective operatiional tool in a hotel
Banquet manager
All housekeeping employees
When resolving hotel operating problems
Profits are higher with banquet sales

44. what type of activity describes a site tour
Line level employees
Make or buy items
The buying is based upon predetermined desired inventory levels
Presale activity

45. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Make or buy items
28
Emergency maintenance
The strength of the brand name and the revenue the name will bring to the hotel

46. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Management contract
$1.38
The authority to make key decisions
2-4% gross revenue

47. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
New york
Banquet manager
The hotels general manager
FTC

48. What is true about mislaid property
It has been intentionally left behind
Function rooms
Effectively answer open-ended questions about hypothetical service situations
Preventive maintenance

49. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
It has been intentionally left behind
All housekeeping employees
Profits are higher with banquet sales

50. Approximately how many hotels are in operation in the US
50000
Maid
The elimination of insects - rodents and scavenging animals
Www.tripadvisor.com