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Test your basic knowledge |
Lodging Operations 101
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Needles left by intravenous drug users
All housekeeping employees
A stock issuing company that can own and operate its own hotels
2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Improved overall managment of the hotel
Opaque rate model
Package
50%
3. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
It is increasingly viewed by guests a a sign of commitment to quality service
Package
The ratio of different room types in a hotel
4. What is the one reason a hotel owner might consider hiring a hotel management company
The american hotel and lodging association
Improved overall managment of the hotel
Costs increase
Do not clean this room now
5. Which is the most important market for large convention hotels
It is prepared and cooked at the guests' table
Waste disposal costs
Group market
$3.20
6. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
Water pumps
Laundry is processed
All housekeeping employees
7. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Their price per unit declines
Executive chef
Franchise
8. What is the most important reason for properly maintaining trash removal areas
It is a reception that includes the services of complimentary food and/or beverages
The hotels general manager
FTC
The elimination of insects - rodents and scavenging animals
9. What is true about a hosted bar
An outside vendor
Line level employees
The host pays for the beverages cosumed by guests
They operate hotels for owners using the management company's trade name as the hotels brand
10. What is the term used to identify those who sell the rights to use a hotels brand name
A reunion held for veterans of the vietnam war
An outside vendor
Franchisor
Depreciation
11. When can a cross-functional team be an effective operatiional tool in a hotel
When resolving hotel operating problems
Function rooms
FTC
POM
12. Who is responsible for making the distinction between mislaid - lost and abandoned property
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13. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
They are important for all workers serving food
The person in charge of the hotel's maintenances department
A hotels sales and marketing teams results in relation to those of other hotels
Ritz carlton
14. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
The strength of the brand name and the revenue the name will bring to the hotel
Maid
Management contract
FOC
15. What happens to a hotel's POM costs as a hotel ages
Costs increase
Depreciation
The ratio of different room types in a hotel
It influences the guests total perception of a hotel visit
16. Which group of housekeeping employees should receive blood born pathogen training
All housekeeping employees
Laundry is processed
3 times the normal usage
GDS
17. Which method would be least effective for determining guests' needs and wants
OTA
A web site that allows a hotel's guests to post reviews of their previous stays
Costs increase
Waiting for guests to approach staff with specific problems
18. Which group would be classified as 'leisure travelers'
A family on vacation
Sorting/washing/drying
The authority to make key decisions
They generally manage hotels for a fee
19. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
It is prepared and cooked at the guests' table
The hotels general manager
28
Their price per unit declines
20. What is true about food served in the traditional french style
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21. What is the lodging industry term for a hotel that is not part of a franchise group?
They are not being supervised with a service emphasis
50000
An outside vendor
Independent
22. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Eggs and breakfast meat items
$73.00
25 or fewer
A web site that allows a hotel's guests to post reviews of their previous stays
23. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Waiting for guests to approach staff with specific problems
They are individual travelers
Franchisor
24. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Purchases of food
Air handlers
By associating performance in providing guest service with employee compensation
Value
25. Which position would be a direct report to a hotels F&B director
They should be update as guest preferences change over time
28
Banquet manager
Franchise service director
26. Which food service activity happens first
Be an effective way to measure progress toward established service standards
Maintenance request
The buying is based upon predetermined desired inventory levels
Confirm item quantity and quality
27. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Marketing activity
The person in charge of the hotel's maintenances department
At the advertised ending time
An outside vendor
28. What is true about mislaid property
Flag
Improved overall managment of the hotel
Executive chef
It has been intentionally left behind
29. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
ADR x Occupancy Rate= RevPar
To help keep workers safe
$13.53
30. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
By associating performance in providing guest service with employee compensation
Your ADR is higher then that of your competitors
Value
31. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The strength of the brand name and the revenue the name will bring to the hotel
Preventive maintenance
An outside vendor
The specific brands of products served and serving hours
32. What is true about transient travelers
Marketing activity
They are individual travelers
Management contract
Purchases of food
33. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Management contract
Www.tripadvisor.com
250
Air handlers
34. what type of activity describes the act of placing an ad in the yellow pages?
They operate hotels for owners using the management company's trade name as the hotels brand
28
Marketing activity
A reunion held for veterans of the vietnam war
35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Confirm item quantity and quality
The buying is based upon predetermined desired inventory levels
25 or fewer
36. What is the purpose of an MSDS
Executive chef
To help keep workers safe
20%
The food and beverage services offered by the hotel
37. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
The investor seeks a return on investment (ROI)
Ritz carlton
Empowerment
$13.53
38. Which group of employees will most often initiate the largest number of work orders
The american hotel and lodging association
A reunion held for veterans of the vietnam war
Housekeeping
Maid
39. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Purchases of food
Function rooms
Waiting for guests to approach staff with specific problems
Night auditor
40. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Their price per unit declines
It has been intentionally left behind
Air handlers
Package
41. For food service buyers when does the ownership exchange of products the have purchased actually take place
Pilferage
Daily
Upon receiving
The pool area
42. Which is an example of a branded breakfast item
Banquet manager
Kellogg cereal
French
Needles left by intravenous drug users
43. What is true about abandoned property
The ratio of different room types in a hotel
The food and beverage services offered by the hotel
It has been intentionally left behind
$2.25
44. What is the difference between advertising and publicity
Costs increase
The host pays for the beverages cosumed by guests
Ritz carlton
Publicity is free
45. What does Amtrak operate
A college graduation weekend occurring near a hotel
A hotels sales and marketing teams results in relation to those of other hotels
Trains
$73.00
46. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
Do not clean this room now
$2.25
Sorting/washing/drying
47. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Presale activity
Package
The buying is based upon predetermined desired inventory levels
$3.20
48. Which of the following is a demand generator
A reunion held for veterans of the vietnam war
A college graduation weekend occurring near a hotel
Value
Your ADR is higher then that of your competitors
49. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Emergency maintenance
Daily
At the advertised ending time
50. What is a REIT
Pilferage
A stock issuing company that can own and operate its own hotels
The ratio of different room types in a hotel
Emergency maintenance
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