Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






2. In Which type of booking model are room rates readily viewed on-line by potential guests?






3. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






4. What is true about hotel management companies






5. In a housekeeping department - What is the role of inspector






6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






7. What is the greatest difference between full service and limited service hotels






8. Which method would be least effective for determining guests' needs and wants






9. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






10. What is true about first tier management companies

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11. What does STAR report evaluate






12. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






13. What is true about an investor in a hotel






14. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






15. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






16. Which of the following best describes a 'moment of truth'






17. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






18. Which area would be considered public space in a hotel






19. What is the term describing stealing of small quantities of something over a period of time






20. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






21. Which is true about a hotels commitment to green practices






22. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






23. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






24. what type of activity describes the act of placing an ad in the yellow pages?






25. When can a cross-functional team be an effective operatiional tool in a hotel






26. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






27. Which of the following is most essential to providing good service






28. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






29. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






30. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






31. What is true about a marketing plan

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32. What is the purpose of an MSDS






33. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






34. What is a normal par level in hotel laundry






35. Which group of employees will most often initiate the largest number of work orders






36. What is a REIT






37. what type of activity describes a site tour






38. What is the industry term for an organization that provides travel booking services on the internet






39. Which of the following is the formula hoteliers use to calculate RevPar






40. What is the most important reason for properly maintaining trash removal areas






41. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






42. What is the one reason a hotel owner might consider hiring a hotel management company






43. What happens to a hotel's POM costs as a hotel ages






44. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






45. What is the advantage of a CFL






46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






47. Which is the most important market for large convention hotels






48. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






49. A brand specific frequent guest program is an example of a...






50. Which is an example of a consumer-generated content web site?