Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






2. What happens in a hotels OPL






3. Which group would be classified as 'leisure travelers'






4. What is true about first tier management companies

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5. Who will most often have the greatest detailed knowledge of guest likes and dislikes






6. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






7. What is another lodging industry term for a specific hotel brand name






8. Which group of housekeeping employees should receive blood born pathogen training






9. What is the term used to identify those who sell the rights to use a hotels brand name






10. What happens to the unit price of food service items as the number of those items purchased increases






11. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






12. Which of the following best describes 'managers reception' in a limited service hotel






13. 'Terry' refers to guest room amenities that






14. A brand specific frequent guest program is an example of a...






15. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






16. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






17. Which of the following represents the correct order of procedures used in cleaning linens and terry products






18. What is the industry term for an organization that provides travel booking services on the internet






19. Who is responsible for making the distinction between mislaid - lost and abandoned property

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20. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






21. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






22. In Which type of booking model are room rates readily viewed on-line by potential guests?






23. Approximately how many hotels are in operation in the US






24. What is the term used to identify those who purchase the rights to a hotels brand naem






25. Who usually maintains the washers and dryers placed in a hotel's guest laundry






26. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






27. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






28. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






29. The best menus are those developed based upon






30. Which is true about a hotels commitment to green practices






31. To whom does the sous chef in a large hotel report






32. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






33. What is true about a hotel room that is 'on-change'






34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






35. Which position would be a direct report to a hotels F&B director






36. What is true about food served in the traditional french style

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37. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






38. What does STAR report evaluate






39. Which is the most important market for large convention hotels






40. What is true about hotel management companies






41. What is another lodging term for work-order






42. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






43. Which of the following is NOT a demographic factor of a guest






44. When can a cross-functional team be an effective operatiional tool in a hotel






45. Which is an example of a branded breakfast item






46. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






47. What is true about a marketing plan

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48. What does Amtrak operate






49. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






50. Which brand is generally recognized as the first hotel chain