Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about mislaid property
Confirm item quantity and quality
It is a reception that includes the services of complimentary food and/or beverages
It has been intentionally left behind
FTC

2. Which group would be classified as 'leisure travelers'
Night auditor
AAHOA
A family on vacation
An outside vendor

3. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Banquet manager
Housekeeping
Daily
They will have the same quality service expectations

4. What is the type of dining in which each available menu item is sold for an individual price
A la carte
They should be update as guest preferences change over time
Www.tripadvisor.com
Package

5. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Franchisor
The number of hotel rooms sold the previous night
They should be update as guest preferences change over time

6. What is most likely to happen when many travelers want to visit and stay in an area
The person in charge of the hotel's maintenances department
Room rates and the number of operating hotel properties will increase
It has been intentionally left behind
Waste disposal costs

7. Which of the following best describes a 'moment of truth'
It matches expenses incurred with revenues generated
Deep cleaning
Holiday inn
It influences the guests total perception of a hotel visit

8. In the lodging industry - What is the meaning of the term room mix
The person in charge of the hotel's maintenances department
$2.20
The ratio of different room types in a hotel
Profits are higher with banquet sales

9. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Deep cleaning
The american hotel and lodging association
Franchise
The specific brands of products served and serving hours

10. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
ADR x Occupancy Rate= RevPar
Depreciation
Trains
Needles left by intravenous drug users

11. What is true about the cost of providing room service meals
20%
Deep cleaning
Room rates and the number of operating hotel properties will increase
The cost is higher than that of dining room service

12. What is true about a hotel room that is 'on-change'
Executive chef
The american hotel and lodging association
It is vacant and not yet cleaned
Room rates and the number of operating hotel properties will increase

13. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Attrition
Waste disposal costs
Eggs and breakfast meat items
$13.53

14. In a housekeeping department - What is the role of inspector
$2.20
Do not clean this room now
The ensure guest room cleanliness
$13.53

15. What is the term used to identify those who sell the rights to use a hotels brand name
They are not being supervised with a service emphasis
It has been intentionally left behind
Franchisor
When resolving hotel operating problems

16. Which of the following is essential if employees are to effectively resolve guest problems as they occur
When resolving hotel operating problems
Housekeeping
The american hotel and lodging association
The authority to make key decisions

17. What is the purpose of an MSDS
The strength of the brand name and the revenue the name will bring to the hotel
$2.20
To help keep workers safe
To qualify prospects

18. A CVB is typically funded by what
The number of hotel rooms sold the previous night
Function rooms
They will have the same quality service expectations
A hotels occupancy tax

19. What is the most important reason for properly maintaining trash removal areas
Preventive maintenance
$2.20
The elimination of insects - rodents and scavenging animals
Holiday inn

20. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
A hotels sales and marketing teams results in relation to those of other hotels
Daily
All housekeeping employees
20%

21. What is a REIT
They are important for all workers serving food
The cost is higher than that of dining room service
The host pays for the beverages cosumed by guests
A stock issuing company that can own and operate its own hotels

22. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
The cost is higher than that of dining room service
Purchases of food
Opaque rate model
All housekeeping employees

23. Which food service activity happens first
28
Confirm item quantity and quality
A la carte
Opaque rate model

24. What is a per diem
A fixed amount paid for a guests daily travel expense
Function rooms
Air handlers
The specific brands of products served and serving hours

25. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
Licensing
Make or buy items
FTC

26. What is a normal par level in hotel laundry
Package
A hotels occupancy tax
3 times the normal usage
Emergency maintenance

27. What is true about the traditional russian style

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28. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Preventive maintenance
They are not being supervised with a service emphasis
Attrition
A stock issuing company that can own and operate its own hotels

29. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Costs increase
BEO
Sorting/washing/drying

30. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Sorting/washing/drying
It has been intentionally left behind
To help keep workers safe

31. Which is an example of a branded breakfast item
Kellogg cereal
A la carte
$13.53
Their price per unit declines

32. What is true about a hosted bar
The host pays for the beverages cosumed by guests
French
Guest preference
$13.53

33. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
FOC
$73.00
Franchise service director
Their price per unit declines

34. What best describes a hotels chief engineer

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35. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Depreciation
A reunion held for veterans of the vietnam war
It influences the guests total perception of a hotel visit

36. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
They are individual travelers
AAHOA
Waiting for guests to approach staff with specific problems
They generally manage hotels for a fee

37. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Needles left by intravenous drug users
The american hotel and lodging association
Preventive maintenance
Marketing activity

38. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Room rates and the number of operating hotel properties will increase
Daily
Personality type
French

39. What is another lodging industry term for a specific hotel brand name
Personality type
Contribution margin
Flag
Deep cleaning

40. what type of activity describes a site tour
They generally manage hotels for a fee
Presale activity
FTC
Daily

41. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
When guests bring in their own bottles of alcohol for consumption at a hotel function
Include bath towels - hand towels - and washclothes
GDS
Contribution margin

42. Which of the following represents the correct order of procedures used in cleaning linens and terry products
AAHOA
They are important for all workers serving food
Guest preference
Sorting/washing/drying

43. What is the purpose of cold calling
Confirm item quantity and quality
The strength of the brand name and the revenue the name will bring to the hotel
To qualify prospects
A college graduation weekend occurring near a hotel

44. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
It has been intentionally left behind
It matches expenses incurred with revenues generated
When guests bring in their own bottles of alcohol for consumption at a hotel function

45. Who will most often have the greatest detailed knowledge of guest likes and dislikes
It is prepared and cooked at the guests' table
20%
Line level employees
They operate hotels for owners using the management company's trade name as the hotels brand

46. What is true about hotel management companies
Eggs and breakfast meat items
Merchant model
They generally manage hotels for a fee
Kellogg cereal

47. In a hotel guest room - Which is a potential source of HIV
Their price per unit declines
The authority to make key decisions
They operate hotels for owners using the management company's trade name as the hotels brand
Needles left by intravenous drug users

48. What does a foot candle measure
Illumination levels
Trains
It has been intentionally left behind
Purchases of food

49. What is the one reason a hotel owner might consider hiring a hotel management company
To help keep workers safe
Improved overall managment of the hotel
Line level employees
Licensing

50. Which of the following would be considered a user-generated web site

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