Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about the cost of providing room service meals






2. Which group of housekeeping employees should receive blood born pathogen training






3. What is the term used to identify those who purchase the rights to a hotels brand naem






4. What is another lodging industry term for a specific hotel brand name






5. Which of the following best describes 'managers reception' in a limited service hotel






6. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






7. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






8. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






9. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






10. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






11. In a hotel guest room - Which is a potential source of HIV






12. Which is the most important market for large convention hotels






13. Which area would be considered public space in a hotel






14. What is true about abandoned property






15. Which housekeeping- related term is not used by professional hoteliers






16. What is a normal par level in hotel laundry






17. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






18. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


19. What is the term used to identify those who sell the rights to use a hotels brand name






20. Managers can seek out service-minded staff by hiring those job applicants who






21. what type of activity describes a site tour






22. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






23. Which of the following is a demand generator






24. In regard to quality service - a gal of zero defects can






25. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






26. Which position would be a direct report to a hotels F&B director






27. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






28. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






29. Which of the following is NOT a demographic factor of a guest






30. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






31. Who has the greatest influence on the overall quality of service provided within a hotel






32. Which food service activity happens first






33. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






34. Which method would be least effective for determining guests' needs and wants






35. For food service buyers when does the ownership exchange of products the have purchased actually take place






36. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






37. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






38. How can guest service best be integrated with employee reward systems






39. Which of the following is essential if employees are to effectively resolve guest problems as they occur






40. Who usually maintains the washers and dryers placed in a hotel's guest laundry






41. Which group is more likely to use the services of a travel agent






42. What is the type of dining in which each available menu item is sold for an individual price






43. What is the most important reason for properly maintaining trash removal areas






44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






45. A brand specific frequent guest program is an example of a...






46. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






47. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






48. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






49. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared