Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which factor has the most impact on the number of guests who will be served in a limited service hotel
It has been intentionally left behind
The number of hotel rooms sold the previous night
To help keep workers safe
It is vacant and not yet cleaned

2. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Preventive maintenance
Banquet manager
Emergency maintenance
Night auditor

3. What is another lodging term for work-order
Maintenance request
Preventive maintenance
It is a reception that includes the services of complimentary food and/or beverages
$1.38

4. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Identifying guests needs and wants
Incandescent bulb
When resolving hotel operating problems
The host pays for the beverages cosumed by guests

5. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Group market
Empowerment
The ratio of different room types in a hotel
The investor seeks a return on investment (ROI)

6. Managers can seek out service-minded staff by hiring those job applicants who
Depreciation
Illumination levels
250
Effectively answer open-ended questions about hypothetical service situations

7. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
GDS
The person in charge of the hotel's maintenances department
Laundry is processed
The american hotel and lodging association

8. A CVB is typically funded by what
A hotels occupancy tax
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense
Merchant model

9. Approximately how many hotels are in operation in the US
50000
20%
It is a reception that includes the services of complimentary food and/or beverages
Marketing activity

10. Which is the most important market for large convention hotels
Waste disposal costs
Group market
Illumination levels
AAHOA

11. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
They should be update as guest preferences change over time
They are important for all workers serving food
It has been intentionally left behind
$2.20

12. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
2-4% gross revenue
Air handlers
A stock issuing company that can own and operate its own hotels
GDS

13. The best menus are those developed based upon
The person in charge of the hotel's maintenances department
Sorting/washing/drying
Incandescent bulb
Guest preference

14. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
Waste disposal costs
Attrition
Routine maintenance

15. What is true about a marketing plan

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16. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Opaque rate model
Function rooms
Room rates and the number of operating hotel properties will increase
Needles left by intravenous drug users

17. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
Night auditor
Management contract
To help keep workers safe

18. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
The pool area
Needles left by intravenous drug users
An outside vendor
250

19. Which group of employees will most often initiate the largest number of work orders
Reduced operational costs
Franchise
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Housekeeping

20. Who usually maintains the washers and ryers placed in a hotels guests laundry
Pilferage
Reduced operational costs
An outside vendor
Air handlers

21. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Maid
FOC
Improved overall managment of the hotel
An outside vendor

22. What is a REIT
Profits are higher with banquet sales
The pool area
A stock issuing company that can own and operate its own hotels
It is a reception that includes the services of complimentary food and/or beverages

23. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
A stock issuing company that can own and operate its own hotels
Personality type
Function rooms

24. What is the advantage of a CFL
Laundry is processed
Reduced operational costs
$13.53
Room rates and the number of operating hotel properties will increase

25. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
New york
Ritz carlton
Your ADR is higher then that of your competitors

26. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Purchases of food
It has been intentionally left behind
To qualify prospects
Do not clean this room now

27. Which types of food items have labor 'built in' to their prices
Franchise service director
Service
Make or buy items
$13.53

28. To whom does the sous chef in a large hotel report
Laundry is processed
It has been intentionally left behind
POM
Executive chef

29. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Line level employees
Air handlers
It has been intentionally left behind
Eggs and breakfast meat items

30. In Which type of booking model are room rates readily viewed on-line by potential guests?
Merchant model
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
GDS
When guests bring in their own bottles of alcohol for consumption at a hotel function

31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
When guests bring in their own bottles of alcohol for consumption at a hotel function
They operate hotels for owners but do not use the management company's name as part of the hotels name
The buying is based upon predetermined desired inventory levels
The specific brands of products served and serving hours

32. Which of the following best describes 'managers reception' in a limited service hotel
Needles left by intravenous drug users
Preventive maintenance
The host pays for the beverages cosumed by guests
It is a reception that includes the services of complimentary food and/or beverages

33. Who usually maintains the washers and dryers placed in a hotel's guest laundry
The host pays for the beverages cosumed by guests
An outside vendor
Room rates and the number of operating hotel properties will increase
Chain

34. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Older travelers
They are not being supervised with a service emphasis
Your ADR is higher then that of your competitors
Water pumps

35. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
3 times the normal usage
An outside vendor
Merchant model

36. What is the difference between advertising and publicity
A college graduation weekend occurring near a hotel
A stock issuing company that can own and operate its own hotels
Management contract
Publicity is free

37. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Preventive maintenance
Sorting/washing/drying
FTC
Costs increase

38. What is true about hotel management companies
Chain
They generally manage hotels for a fee
It is increasingly viewed by guests a a sign of commitment to quality service
A stock issuing company that can own and operate its own hotels

39. What is true about second-tier management companies

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40. What is the term describing stealing of small quantities of something over a period of time
POM
Pilferage
Package
By associating performance in providing guest service with employee compensation

41. What is the term used to identify those who sell the rights to use a hotels brand name
Franchisor
The person in charge of the hotel's maintenances department
Independent
Routine maintenance

42. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Deep cleaning
Include bath towels - hand towels - and washclothes
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Publicity is free

43. What is true about a hosted bar
The specific brands of products served and serving hours
BEO
The host pays for the beverages cosumed by guests
Waste disposal costs

44. For Which item below would a 'replace as needed' program be best
Personality type
The ensure guest room cleanliness
Water pumps
Eggs and breakfast meat items

45. In the lodging industry - What is the meaning of the term room mix
Be an effective way to measure progress toward established service standards
The ratio of different room types in a hotel
Ritz carlton
They should be update as guest preferences change over time

46. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
The cost is higher than that of dining room service
$73.00
Purchases of food
Kellogg cereal

47. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Franchise
Waste disposal costs
When resolving hotel operating problems
Older travelers

48. Who will most often have the greatest detailed knowledge of guest likes and dislikes
A hotels sales and marketing teams results in relation to those of other hotels
Line level employees
The hotels general manager
POM

49. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Package
Depreciation
A la carte
Management contract

50. What is true about a hotel room that is 'on-change'
It is a reception that includes the services of complimentary food and/or beverages
Attrition
The specific brands of products served and serving hours
It is vacant and not yet cleaned