Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Upon receiving
The specific brands of products served and serving hours
Empowerment
Purchases of food

2. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Reduced operational costs
The hotels general manager
The number of hotel rooms sold the previous night

3. In the lodging industry - What is the meaning of the term room mix
A web site that allows a hotel's guests to post reviews of their previous stays
The ensure guest room cleanliness
It is vacant and not yet cleaned
The ratio of different room types in a hotel

4. What is the term used to identify those who purchase the rights to a hotels brand naem
It is a reception that includes the services of complimentary food and/or beverages
Depreciation
Emergency maintenance
Franchise

5. Which state is NOT among the 3 largest car rental location states
New york
Franchisors sales and marketing efforts
Older travelers
A hotels sales and marketing teams results in relation to those of other hotels

6. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
The buying is based upon predetermined desired inventory levels
Illumination levels
Package

7. What is true about transient travelers
A la carte
They are individual travelers
Independent
Opaque rate model

8. What do the initials PM refer to in a hotel maintenance department
Attrition
$73.00
$2.25
Preventive maintenance

9. What is the difference between advertising and publicity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Publicity is free
Include bath towels - hand towels - and washclothes
Older travelers

10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Preventive maintenance
Franchisor
Older travelers
Opaque rate model

11. What is the industry term for an organization that provides travel booking services on the internet
Emergency maintenance
OTA
The person in charge of the hotel's maintenances department
They are individual travelers

12. What is true about abandoned property
Line level employees
A family on vacation
It has been intentionally left behind
A la carte

13. In Which type of booking model are room rates readily viewed on-line by potential guests?
They operate hotels for owners but do not use the management company's name as part of the hotels name
$2.25
Merchant model
Independent

14. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Chain
50%
An outside vendor
The specific brands of products served and serving hours

15. What is true about first tier management companies

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16. Which of the following is the formula hoteliers use to calculate RevPar
Chain
It has been intentionally left behind
ADR x Occupancy Rate= RevPar
They are individual travelers

17. what type of activity describes the act of placing an ad in the yellow pages?
Banquet manager
250
A hotels occupancy tax
Marketing activity

18. What is the lodging industry term for a hotel that is not part of a franchise group?
Licensing
A hotels sales and marketing teams results in relation to those of other hotels
A college graduation weekend occurring near a hotel
Independent

19. What is true about a marketing plan

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20. What is true about hotel management companies
Effectively answer open-ended questions about hypothetical service situations
They generally manage hotels for a fee
The person in charge of the hotel's maintenances department
25 or fewer

21. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
It is increasingly viewed by guests a a sign of commitment to quality service
The american hotel and lodging association
Night auditor
POM

22. What happens to a hotel's POM costs as a hotel ages
$1.38
Publicity is free
Emergency maintenance
Costs increase

23. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Holiday inn
Your ADR is higher then that of your competitors
They are not being supervised with a service emphasis

24. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
The elimination of insects - rodents and scavenging animals
Personality type
Improved overall managment of the hotel
$1.38

25. What is true about a hosted bar
Be an effective way to measure progress toward established service standards
The host pays for the beverages cosumed by guests
When guests bring in their own bottles of alcohol for consumption at a hotel function
Water pumps

26. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Eggs and breakfast meat items
Laundry is processed
$1.38
Line level employees

27. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
The number of hotel rooms sold the previous night
Needles left by intravenous drug users
Group market

28. What is the term used to identify those who sell the rights to use a hotels brand name
They should be update as guest preferences change over time
By associating performance in providing guest service with employee compensation
Franchisor
The strength of the brand name and the revenue the name will bring to the hotel

29. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Older travelers
Daily
Maid

30. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The american hotel and lodging association
They will have the same quality service expectations
It has been intentionally left behind
Eggs and breakfast meat items

31. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
A reunion held for veterans of the vietnam war
Upon receiving
Management contract

32. What is a per diem
Guest preference
The host pays for the beverages cosumed by guests
A fixed amount paid for a guests daily travel expense
They operate hotels for owners using the management company's trade name as the hotels brand

33. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Independent
50%
An outside vendor
They operate hotels for owners but do not use the management company's name as part of the hotels name

34. Which brand is generally recognized as the first hotel chain
The host pays for the beverages cosumed by guests
The number of hotel rooms sold the previous night
Trains
Holiday inn

35. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Group market
The authority to make key decisions
The host pays for the beverages cosumed by guests
The strength of the brand name and the revenue the name will bring to the hotel

36. What is the purpose of an MSDS
To help keep workers safe
Upon receiving
AAHOA
They are important for all workers serving food

37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Night auditor
A fixed amount paid for a guests daily travel expense
AAHOA
The host pays for the beverages cosumed by guests

38. What is most likely to happen when many travelers want to visit and stay in an area
Value
Room rates and the number of operating hotel properties will increase
A hotels sales and marketing teams results in relation to those of other hotels
It influences the guests total perception of a hotel visit

39. Which professional recognition is typically granted by a governmental agency
Depreciation
Licensing
They are important for all workers serving food
Ritz carlton

40. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
50000
AAHOA
Your ADR is higher then that of your competitors

41. Which group would be classified as 'leisure travelers'
BEO
A hotels sales and marketing teams results in relation to those of other hotels
A family on vacation
They should be update as guest preferences change over time

42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Waiting for guests to approach staff with specific problems
$73.00
When guests bring in their own bottles of alcohol for consumption at a hotel function
They should be update as guest preferences change over time

43. What best describes a hotels chief engineer

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44. In a hotel guest room - Which is a potential source of HIV
When guests bring in their own bottles of alcohol for consumption at a hotel function
Waste disposal costs
Needles left by intravenous drug users
They generally manage hotels for a fee

45. which factor most influences guest perceptions about their experience at a lodging operation
They should be update as guest preferences change over time
Service
Be an effective way to measure progress toward established service standards
20%

46. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
A hotels occupancy tax
Publicity is free
$13.53
Depreciation

47. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The food and beverage services offered by the hotel
The number of hotel rooms sold the previous night
They should be update as guest preferences change over time
Group market

48. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Franchisor
The buying is based upon predetermined desired inventory levels
Improved overall managment of the hotel

49. What is true about mislaid property
It is designed to meet the hotel's sales goal
When resolving hotel operating problems
It has been intentionally left behind
The ensure guest room cleanliness

50. What happens to the unit price of food service items as the number of those items purchased increases
It is increasingly viewed by guests a a sign of commitment to quality service
Their price per unit declines
An outside vendor
Water pumps