Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Value
POM
By associating performance in providing guest service with employee compensation
BEO

2. Which state is NOT among the 3 largest car rental location states
To help keep workers safe
New york
28
It is prepared and cooked at the guests' table

3. What is the greatest difference between full service and limited service hotels
AAHOA
The food and beverage services offered by the hotel
Chain
Sorting/washing/drying

4. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
They operate hotels for owners but do not use the management company's name as part of the hotels name
Reduced operational costs
2-4% gross revenue
The authority to make key decisions

5. What is a REIT
Personality type
GDS
Ritz carlton
A stock issuing company that can own and operate its own hotels

6. What is true about the cost of providing room service meals
The cost is higher than that of dining room service
Marketing activity
Pilferage
The hotel's executive housekeeper in keeping with the hotel policies and procedures

7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Purchases of food
Illumination levels
It matches expenses incurred with revenues generated

8. In the lodging industry - What is the meaning of the term room mix
An outside vendor
Publicity is free
The ratio of different room types in a hotel
To help keep workers safe

9. Who will most often have the greatest detailed knowledge of guest likes and dislikes
It has been intentionally left behind
Line level employees
All housekeeping employees
Value

10. Which is true about a hotels commitment to green practices
Group market
Laundry is processed
It is increasingly viewed by guests a a sign of commitment to quality service
They should be update as guest preferences change over time

11. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The buying is based upon predetermined desired inventory levels
Banquet manager
20%
The strength of the brand name and the revenue the name will bring to the hotel

12. The best menus are those developed based upon
FOC
ADR x Occupancy Rate= RevPar
Daily
Guest preference

13. What happens to a hotel's POM costs as a hotel ages
Costs increase
AAHOA
POM
Emergency maintenance

14. In a hotel guest room - Which is a potential source of HIV
Maid
Needles left by intravenous drug users
Holiday inn
Www.tripadvisor.com

15. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Maintenance request
$13.53
Sorting/washing/drying

16. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
AAHOA
An outside vendor
Franchise

17. which factor most influences guest perceptions about their experience at a lodging operation
Service
Www.tripadvisor.com
Merchant model
Effectively answer open-ended questions about hypothetical service situations

18. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Improved overall managment of the hotel
Purchases of food
Guest preference
Ritz carlton

19. What is the term describing stealing of small quantities of something over a period of time
The cost is higher than that of dining room service
It influences the guests total perception of a hotel visit
A stock issuing company that can own and operate its own hotels
Pilferage

20. What is true about hotel management companies
They generally manage hotels for a fee
3 times the normal usage
Holiday inn
250

21. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The hotels general manager
The authority to make key decisions
The buying is based upon predetermined desired inventory levels
Merchant model

22. Which of the following is a demand generator
By associating performance in providing guest service with employee compensation
Service
A college graduation weekend occurring near a hotel
They will have the same quality service expectations

23. Which of the following would be considered a user-generated web site

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24. What is the difference between advertising and publicity
The ratio of different room types in a hotel
Publicity is free
250
The authority to make key decisions

25. What is a per diem
The host pays for the beverages cosumed by guests
The elimination of insects - rodents and scavenging animals
A fixed amount paid for a guests daily travel expense
BEO

26. Which of the following is most essential to providing good service
They are important for all workers serving food
A fixed amount paid for a guests daily travel expense
Identifying guests needs and wants
The food and beverage services offered by the hotel

27. Which brand is generally recognized as the first hotel chain
Personality type
It influences the guests total perception of a hotel visit
Holiday inn
Ritz carlton

28. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
When guests bring in their own bottles of alcohol for consumption at a hotel function
Laundry is processed
Management contract
20%

29. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
The investor seeks a return on investment (ROI)
Costs increase
A la carte

30. What is another lodging term for work-order
Maintenance request
50%
Air handlers
Opaque rate model

31. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
When resolving hotel operating problems
Eggs and breakfast meat items
$73.00
An outside vendor

32. What does a foot candle measure
A la carte
Illumination levels
They are not being supervised with a service emphasis
Franchisors sales and marketing efforts

33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Effectively answer open-ended questions about hypothetical service situations
To help keep workers safe
They operate hotels for owners using the management company's trade name as the hotels brand
They are not being supervised with a service emphasis

34. What is true about the traditional russian style

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35. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
It has been intentionally left behind
Effectively answer open-ended questions about hypothetical service situations
Daily
Ritz carlton

36. Which area would be considered public space in a hotel
Maid
$1.38
The elimination of insects - rodents and scavenging animals
The pool area

37. what type of activity describes a site tour
It has been intentionally left behind
Presale activity
Room rates and the number of operating hotel properties will increase
3 times the normal usage

38. What is another lodging industry term for a specific hotel brand name
Night auditor
Flag
The person in charge of the hotel's maintenances department
The buying is based upon predetermined desired inventory levels

39. A brand specific frequent guest program is an example of a...
A hotels sales and marketing teams results in relation to those of other hotels
Franchisors sales and marketing efforts
The host pays for the beverages cosumed by guests
Sorting/washing/drying

40. What is true about mislaid property
Service
It has been intentionally left behind
Older travelers
Depreciation

41. Which types of food items have labor 'built in' to their prices
Illumination levels
Make or buy items
50%
Banquet manager

42. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
50000
The buying is based upon predetermined desired inventory levels
Group market

43. What is true about an investor in a hotel
Profits are higher with banquet sales
The investor seeks a return on investment (ROI)
They operate hotels for owners but do not use the management company's name as part of the hotels name
25 or fewer

44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Preventive maintenance
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Depreciation
Empowerment

45. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Line level employees
At the advertised ending time
Emergency maintenance
The authority to make key decisions

46. What is true about transient travelers
A hotels occupancy tax
They are individual travelers
Executive chef
A fixed amount paid for a guests daily travel expense

47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
GDS
A stock issuing company that can own and operate its own hotels
Night auditor
POM

48. What does Amtrak operate
Trains
It influences the guests total perception of a hotel visit
It is prepared and cooked at the guests' table
Attrition

49. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Marketing activity
Line level employees
Your ADR is higher then that of your competitors
The buying is based upon predetermined desired inventory levels

50. Which professional recognition is typically granted by a governmental agency
Daily
A fixed amount paid for a guests daily travel expense
Licensing
Do not clean this room now