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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is most likely to happen when many travelers want to visit and stay in an area
Their price per unit declines
Room rates and the number of operating hotel properties will increase
A reunion held for veterans of the vietnam war
A web site that allows a hotel's guests to post reviews of their previous stays
2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Publicity is free
3 times the normal usage
The american hotel and lodging association
Daily
3. How can guest service best be integrated with employee reward systems
The buying is based upon predetermined desired inventory levels
They are not being supervised with a service emphasis
By associating performance in providing guest service with employee compensation
$73.00
4. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
The buying is based upon predetermined desired inventory levels
Package
They are important for all workers serving food
Costs increase
5. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Line level employees
They should be update as guest preferences change over time
Waste disposal costs
Empowerment
6. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Kellogg cereal
FTC
The strength of the brand name and the revenue the name will bring to the hotel
7. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
French
$73.00
The buying is based upon predetermined desired inventory levels
Make or buy items
8. from what language does the kitchen term 'mise en place' originate
A family on vacation
Guest preference
French
To help keep workers safe
9. What does STAR report evaluate
The food and beverage services offered by the hotel
A hotels sales and marketing teams results in relation to those of other hotels
Waste disposal costs
They operate hotels for owners but do not use the management company's name as part of the hotels name
10. Which is an example of a consumer-generated content web site?
They are important for all workers serving food
Www.tripadvisor.com
A hotels occupancy tax
ADR x Occupancy Rate= RevPar
11. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Maid
Pilferage
Improved overall managment of the hotel
12. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Chain
Older travelers
GDS
It has been intentionally left behind
13. What is the lodging industry term for a hotel that is not part of a franchise group?
It is vacant and not yet cleaned
Service
Independent
GDS
14. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Chain
Function rooms
Daily
15. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Marketing activity
They generally manage hotels for a fee
Preventive maintenance
Holiday inn
16. Which group would be classified as 'leisure travelers'
A family on vacation
Www.tripadvisor.com
Room rates and the number of operating hotel properties will increase
$1.38
17. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Their price per unit declines
2-4% gross revenue
Maintenance request
Function rooms
18. What is another lodging industry term for a specific hotel brand name
Contribution margin
Flag
Kellogg cereal
$13.53
19. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
Function rooms
Flag
The hotel's executive housekeeper in keeping with the hotel policies and procedures
20. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Merchant model
250
Sorting/washing/drying
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
21. What is the term used to identify those who sell the rights to use a hotels brand name
The authority to make key decisions
Franchisor
They are individual travelers
Service
22. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Management contract
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
They are not being supervised with a service emphasis
Contribution margin
23. A CVB is typically funded by what
They operate hotels for owners using the management company's trade name as the hotels brand
A hotels occupancy tax
It has been intentionally left behind
Guest preference
24. Managers can seek out service-minded staff by hiring those job applicants who
Comp set
The hotels general manager
Effectively answer open-ended questions about hypothetical service situations
$2.25
25. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Marketing activity
Guest preference
Group market
At the advertised ending time
26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Comp set
50%
Emergency maintenance
20%
27. What is true about food served in the traditional french style
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28. For food service buyers when does the ownership exchange of products the have purchased actually take place
The investor seeks a return on investment (ROI)
Upon receiving
Empowerment
Presale activity
29. What is true about transient travelers
Preventive maintenance
Group market
They are individual travelers
2-4% gross revenue
30. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
$3.20
They are important for all workers serving food
Kellogg cereal
They are not being supervised with a service emphasis
31. What does Amtrak operate
Franchisors sales and marketing efforts
Trains
250
They will have the same quality service expectations
32. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Waiting for guests to approach staff with specific problems
Older travelers
Merchant model
Profits are higher with banquet sales
33. What is the industry term for an organization that provides travel booking services on the internet
OTA
Water pumps
Laundry is processed
Maid
34. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
French
The cost is higher than that of dining room service
Night auditor
35. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Incandescent bulb
They generally manage hotels for a fee
$1.38
It is a reception that includes the services of complimentary food and/or beverages
36. In a housekeeping department - What is the role of inspector
Holiday inn
The ensure guest room cleanliness
Package
POM
37. Which of the following best describes 'managers reception' in a limited service hotel
Flag
Illumination levels
It is a reception that includes the services of complimentary food and/or beverages
It influences the guests total perception of a hotel visit
38. What is a normal par level in hotel laundry
3 times the normal usage
All housekeeping employees
It is increasingly viewed by guests a a sign of commitment to quality service
The authority to make key decisions
39. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Contribution margin
Value
A reunion held for veterans of the vietnam war
A family on vacation
40. What is true about a marketing plan
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41. Which group of employees will most often initiate the largest number of work orders
Housekeeping
BEO
They will have the same quality service expectations
Franchisor
42. What is true about a hosted bar
The host pays for the beverages cosumed by guests
$73.00
It is vacant and not yet cleaned
Management contract
43. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Routine maintenance
$2.25
A college graduation weekend occurring near a hotel
$73.00
44. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
The hotels general manager
Preventive maintenance
250
45. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Incandescent bulb
$3.20
The hotels general manager
46. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
Merchant model
Comp set
The number of hotel rooms sold the previous night
47. What is true about the traditional russian style
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48. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Franchise
Waiting for guests to approach staff with specific problems
BEO
Holiday inn
49. What is true about first tier management companies
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50. What is the most important reason for properly maintaining trash removal areas
Your ADR is higher then that of your competitors
The elimination of insects - rodents and scavenging animals
AAHOA
Value
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