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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which factor has the most impact on the number of guests who will be served in a limited service hotel






2. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






5. Which types of food items have labor 'built in' to their prices






6. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






7. Which of the following would be considered a user-generated web site

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8. What is true about a hosted bar






9. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






10. Which of the following is most essential to providing good service






11. Which of the following is essential if employees are to effectively resolve guest problems as they occur






12. When would hotel guest be charged a corkage fee






13. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






14. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. A CVB is typically funded by what






17. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






19. What does Amtrak operate






20. Who usually maintains the washers and ryers placed in a hotels guests laundry






21. What is true about food served in the traditional french style

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22. Which of the following is NOT a demographic factor of a guest






23. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






24. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






25. In regard to quality service - a gal of zero defects can






26. Which of the following is a demand generator






27. In the lodging industry - What is the meaning of the term room mix






28. In Which type of booking model are room rates readily viewed on-line by potential guests?






29. What happens to the unit price of food service items as the number of those items purchased increases






30. Which brand is generally recognized as the first hotel chain






31. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






32. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






33. Which professional recognition is typically granted by a governmental agency






34. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






35. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






36. What is true about hotel management companies






37. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






38. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






39. What is a per diem






40. When can a cross-functional team be an effective operatiional tool in a hotel






41. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






42. What is true about an accrual accounting system






43. What is a normal par level in hotel laundry






44. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






45. What is the type of dining in which each available menu item is sold for an individual price






46. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






47. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






48. What does a foot candle measure






49. Who has the greatest influence on the overall quality of service provided within a hotel






50. For food service buyers when does the ownership exchange of products the have purchased actually take place






Can you answer 50 questions in 15 minutes?



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