Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following would be considered a user-generated web site

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2. What does a foot candle measure






3. What is the most important reason for properly maintaining trash removal areas






4. What is most likely to happen when many travelers want to visit and stay in an area






5. What is the advantage of a CFL






6. Which is true about a hotels commitment to green practices






7. In a housekeeping department - What is the role of inspector






8. Which state is NOT among the 3 largest car rental location states






9. To whom does the sous chef in a large hotel report






10. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






11. For Which item below would a 'replace as needed' program be best






12. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






13. What is true about an accrual accounting system






14. What is the type of dining in which each available menu item is sold for an individual price






15. In Which type of booking model are room rates readily viewed on-line by potential guests?






16. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






17. What happens to a hotel's POM costs as a hotel ages






18. Which group of employees will most often initiate the largest number of work orders






19. Which of the following is essential if employees are to effectively resolve guest problems as they occur






20. What happens in a hotels OPL






21. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






22. What is true about second-tier management companies

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23. Which position would be a direct report to a hotels F&B director






24. When would hotel guest be charged a corkage fee






25. Which group would be classified as 'leisure travelers'






26. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






27. A brand specific frequent guest program is an example of a...






28. What is the difference between advertising and publicity






29. How can guest service best be integrated with employee reward systems






30. What best describes a hotels chief engineer

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31. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






32. What happens to the unit price of food service items as the number of those items purchased increases






33. What is true about sanitation concerns in a limited service- hotel






34. Who usually maintains the washers and ryers placed in a hotels guests laundry






35. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






36. What is true about first tier management companies

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37. What is the approximate number of attendees at the average business meeting






38. What is the purpose of an MSDS






39. What is a REIT






40. The best menus are those developed based upon






41. Which is an example of a branded breakfast item






42. What is true about abandoned property






43. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






44. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






45. What is a normal par level in hotel laundry






46. Which of the following is most essential to providing good service






47. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






48. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






49. What is the greatest difference between full service and limited service hotels






50. What is the term used to identify those who purchase the rights to a hotels brand naem