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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an investor in a hotel
The buying is based upon predetermined desired inventory levels
The investor seeks a return on investment (ROI)
A la carte
Line level employees
2. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
Executive chef
Their price per unit declines
Routine maintenance
They should be update as guest preferences change over time
3. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
It is increasingly viewed by guests a a sign of commitment to quality service
Night auditor
Do not clean this room now
4. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
When resolving hotel operating problems
Daily
All housekeeping employees
Deep cleaning
5. Which brand is generally recognized as the first hotel chain
Identifying guests needs and wants
Room rates and the number of operating hotel properties will increase
It matches expenses incurred with revenues generated
Holiday inn
6. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
They are individual travelers
$2.20
Confirm item quantity and quality
$2.25
7. What is another lodging industry term for a specific hotel brand name
Value
Holiday inn
French
Flag
8. what type of activity describes the act of placing an ad in the yellow pages?
Waste disposal costs
The authority to make key decisions
Marketing activity
It has been intentionally left behind
9. What is true about a hotel room that is 'on-change'
20%
The ensure guest room cleanliness
It is vacant and not yet cleaned
250
10. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
At the advertised ending time
A la carte
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
11. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Kellogg cereal
Line level employees
It has been intentionally left behind
12. What is true about second-tier management companies
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13. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
FTC
Franchise
$73.00
The person in charge of the hotel's maintenances department
14. In regard to quality service - a gal of zero defects can
A reunion held for veterans of the vietnam war
Profits are higher with banquet sales
Be an effective way to measure progress toward established service standards
Water pumps
15. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
It matches expenses incurred with revenues generated
Service
Illumination levels
16. What is the most important reason for properly maintaining trash removal areas
Sorting/washing/drying
3 times the normal usage
The elimination of insects - rodents and scavenging animals
They will have the same quality service expectations
17. which factor most influences guest perceptions about their experience at a lodging operation
Trains
$2.20
Contribution margin
Service
18. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
ADR x Occupancy Rate= RevPar
50%
Contribution margin
Marketing activity
19. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
The american hotel and lodging association
Illumination levels
At the advertised ending time
Improved overall managment of the hotel
20. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
The host pays for the beverages cosumed by guests
A reunion held for veterans of the vietnam war
$2.20
21. Which is an example of a consumer-generated content web site?
Do not clean this room now
Www.tripadvisor.com
It is increasingly viewed by guests a a sign of commitment to quality service
Maid
22. What is the difference between advertising and publicity
A hotels sales and marketing teams results in relation to those of other hotels
20%
A hotels occupancy tax
Publicity is free
23. What is true about abandoned property
It has been intentionally left behind
Executive chef
A hotels sales and marketing teams results in relation to those of other hotels
Pilferage
24. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Housekeeping
Emergency maintenance
Franchise
The specific brands of products served and serving hours
25. What is the term used to identify those who purchase the rights to a hotels brand naem
Guest preference
Franchise
Opaque rate model
The elimination of insects - rodents and scavenging animals
26. What is the approximate number of attendees at the average business meeting
They are individual travelers
By associating performance in providing guest service with employee compensation
25 or fewer
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
27. What is true about a marketing plan
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28. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
A la carte
Opaque rate model
Profits are higher with banquet sales
29. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Personality type
BEO
Opaque rate model
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
30. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Upon receiving
250
Room rates and the number of operating hotel properties will increase
It is prepared and cooked at the guests' table
31. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
An outside vendor
A reunion held for veterans of the vietnam war
A family on vacation
Effectively answer open-ended questions about hypothetical service situations
32. What is the term used to identify those who sell the rights to use a hotels brand name
The number of hotel rooms sold the previous night
Franchisor
The elimination of insects - rodents and scavenging animals
A college graduation weekend occurring near a hotel
33. What is true about food served in the traditional french style
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34. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Chain
ADR x Occupancy Rate= RevPar
The person in charge of the hotel's maintenances department
35. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
A hotels sales and marketing teams results in relation to those of other hotels
Air handlers
Franchisor
They are important for all workers serving food
36. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
POM
Night auditor
Their price per unit declines
28
37. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
AAHOA
Effectively answer open-ended questions about hypothetical service situations
Contribution margin
Franchisor
38. Which is an example of a branded breakfast item
They will have the same quality service expectations
Franchise
Kellogg cereal
Illumination levels
39. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
$2.25
A family on vacation
Needles left by intravenous drug users
40. What is the lodging industry term for a hotel that is not part of a franchise group?
Routine maintenance
Independent
When resolving hotel operating problems
They will have the same quality service expectations
41. Who is responsible for making the distinction between mislaid - lost and abandoned property
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42. What is the purpose of cold calling
The person in charge of the hotel's maintenances department
To qualify prospects
Sorting/washing/drying
The host pays for the beverages cosumed by guests
43. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Waste disposal costs
20%
$2.25
Eggs and breakfast meat items
44. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
$13.53
Preventive maintenance
Ritz carlton
ADR x Occupancy Rate= RevPar
45. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Trains
Group market
Housekeeping
46. Which group would be classified as 'leisure travelers'
Contribution margin
Daily
A family on vacation
The hotels general manager
47. Which area would be considered public space in a hotel
The pool area
Licensing
A fixed amount paid for a guests daily travel expense
Publicity is free
48. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
25 or fewer
Older travelers
Include bath towels - hand towels - and washclothes
49. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
Water pumps
Merchant model
28
Do not clean this room now
50. Which professional recognition is typically granted by a governmental agency
Licensing
Purchases of food
The host pays for the beverages cosumed by guests
Costs increase