Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






2. What is another lodging term for work-order






3. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






4. Which state is NOT among the 3 largest car rental location states






5. Who is responsible for making the distinction between mislaid - lost and abandoned property

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6. What happens to a hotel's POM costs as a hotel ages






7. Which of the following represents the correct order of procedures used in cleaning linens and terry products






8. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






9. Which of the following best describes a 'moment of truth'






10. What is most likely to happen when many travelers want to visit and stay in an area






11. What is true about the traditional russian style

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12. Approximately how many hotels are in operation in the US






13. What happens to the unit price of food service items as the number of those items purchased increases






14. 'Terry' refers to guest room amenities that






15. For food service buyers when does the ownership exchange of products the have purchased actually take place






16. What do the initials PM refer to in a hotel maintenance department






17. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






18. In the lodging industry - What is the meaning of the term room mix






19. Which is true about a hotels commitment to green practices






20. What is true about food served in the traditional french style

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21. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






22. What is true about the cost of providing room service meals






23. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






24. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






25. what type of activity describes a site tour






26. In Which type of booking model are room rates readily viewed on-line by potential guests?






27. What is the term describing stealing of small quantities of something over a period of time






28. For Which item below would a 'replace as needed' program be best






29. Which of the following is the formula hoteliers use to calculate RevPar






30. What is the greatest difference between full service and limited service hotels






31. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






32. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






33. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






34. Which of the following is NOT a demographic factor of a guest






35. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






37. What is a per diem






38. What is the advantage of a CFL






39. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






41. Who usually maintains the washers and dryers placed in a hotel's guest laundry






42. Which group is more likely to use the services of a travel agent






43. What is the industry term for an organization that provides travel booking services on the internet






44. What is true about an investor in a hotel






45. What is the most important reason for properly maintaining trash removal areas






46. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






47. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






48. Which is an example of a branded breakfast item






49. What is true about first tier management companies

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50. What is the lodging industry term for a hotel that is not part of a franchise group?