Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To help keep workers safe
It has been intentionally left behind

2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
Service
25 or fewer
The american hotel and lodging association
$3.20

3. what type of activity describes a site tour
Franchise service director
An outside vendor
Presale activity
Package

4. For food service buyers when does the ownership exchange of products the have purchased actually take place
They operate hotels for owners but do not use the management company's name as part of the hotels name
Be an effective way to measure progress toward established service standards
Upon receiving
The cost is higher than that of dining room service

5. What is the purpose of an MSDS
To help keep workers safe
GDS
Night auditor
Illumination levels

6. What is the term used to identify those who sell the rights to use a hotels brand name
They generally manage hotels for a fee
At the advertised ending time
Franchisor
Water pumps

7. What is true about an investor in a hotel
Pilferage
Empowerment
French
The investor seeks a return on investment (ROI)

8. Which state is NOT among the 3 largest car rental location states
New york
They operate hotels for owners using the management company's trade name as the hotels brand
They are not being supervised with a service emphasis
Licensing

9. Which housekeeping- related term is not used by professional hoteliers
$73.00
Maid
Illumination levels
A hotels occupancy tax

10. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
The strength of the brand name and the revenue the name will bring to the hotel
Empowerment
Costs increase
Daily

11. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
French
Your ADR is higher then that of your competitors
$2.20
An outside vendor

12. In a housekeeping department - What is the role of inspector
The ensure guest room cleanliness
Group market
Sorting/washing/drying
The host pays for the beverages cosumed by guests

13. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
It influences the guests total perception of a hotel visit
3 times the normal usage
BEO
Depreciation

14. Which brand is generally recognized as the first hotel chain
They are individual travelers
A web site that allows a hotel's guests to post reviews of their previous stays
Holiday inn
It is designed to meet the hotel's sales goal

15. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
To help keep workers safe
Be an effective way to measure progress toward established service standards
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

16. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Contribution margin
Ritz carlton
A hotels sales and marketing teams results in relation to those of other hotels
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

17. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
The authority to make key decisions
Preventive maintenance
It is increasingly viewed by guests a a sign of commitment to quality service
Incandescent bulb

18. Which is an example of a consumer-generated content web site?
A fixed amount paid for a guests daily travel expense
Www.tripadvisor.com
Be an effective way to measure progress toward established service standards
50000

19. What is true about sanitation concerns in a limited service- hotel
Marketing activity
They are important for all workers serving food
The host pays for the beverages cosumed by guests
A web site that allows a hotel's guests to post reviews of their previous stays

20. A CVB is typically funded by what
A hotels occupancy tax
Maid
Sorting/washing/drying
Value

21. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Sorting/washing/drying
The specific brands of products served and serving hours
The pool area

22. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Improved overall managment of the hotel
Flag
The person in charge of the hotel's maintenances department

23. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Costs increase
Illumination levels
A la carte

24. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Management contract
BEO
At the advertised ending time
2-4% gross revenue

25. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
28
Housekeeping
Licensing

26. What does Amtrak operate
Trains
FTC
A web site that allows a hotel's guests to post reviews of their previous stays
An outside vendor

27. What is a REIT
A stock issuing company that can own and operate its own hotels
FTC
Laundry is processed
Kellogg cereal

28. What is a normal par level in hotel laundry
3 times the normal usage
Franchise
Effectively answer open-ended questions about hypothetical service situations
Incandescent bulb

29. Which factor has the most impact on the number of guests who will be served in a limited service hotel
ADR x Occupancy Rate= RevPar
It is a reception that includes the services of complimentary food and/or beverages
The number of hotel rooms sold the previous night
Franchise service director

30. What is the purpose of cold calling
The investor seeks a return on investment (ROI)
Sorting/washing/drying
25 or fewer
To qualify prospects

31. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchisors sales and marketing efforts
Comp set
Banquet manager
Franchise

32. What is true about second-tier management companies

33. What is true about abandoned property
Eggs and breakfast meat items
The buying is based upon predetermined desired inventory levels
It has been intentionally left behind
A web site that allows a hotel's guests to post reviews of their previous stays

34. What is a lodging industry term for hotels operating under the same brand name
Chain
AAHOA
Air handlers
Contribution margin

35. Which of the following is a demand generator
An outside vendor
Be an effective way to measure progress toward established service standards
A college graduation weekend occurring near a hotel
The authority to make key decisions

36. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
They will have the same quality service expectations
3 times the normal usage
$73.00
Ritz carlton

37. what type of activity describes the act of placing an ad in the yellow pages?
The cost is higher than that of dining room service
They operate hotels for owners using the management company's trade name as the hotels brand
Marketing activity
Kellogg cereal

38. Which group is more likely to use the services of a travel agent
Older travelers
Guest preference
It has been intentionally left behind
The investor seeks a return on investment (ROI)

39. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Pilferage
Identifying guests needs and wants
They are not being supervised with a service emphasis
Empowerment

40. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Www.tripadvisor.com
$2.25
Depreciation
Management contract

41. When can a cross-functional team be an effective operatiional tool in a hotel
The elimination of insects - rodents and scavenging animals
Waste disposal costs
Group market
When resolving hotel operating problems

42. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
All housekeeping employees
50%
They operate hotels for owners but do not use the management company's name as part of the hotels name
Value

43. What is true about a hosted bar
Air handlers
The host pays for the beverages cosumed by guests
The authority to make key decisions
Contribution margin

44. Approximately how many hotels are in operation in the US
Chain
Group market
Franchisors sales and marketing efforts
50000

45. What do the initials PM refer to in a hotel maintenance department
The authority to make key decisions
ADR x Occupancy Rate= RevPar
Preventive maintenance
Waste disposal costs

46. What happens to a hotel's POM costs as a hotel ages
BEO
Costs increase
Package
Include bath towels - hand towels - and washclothes

47. Which of the following is most essential to providing good service
Identifying guests needs and wants
Their price per unit declines
A hotels occupancy tax
The hotels general manager

48. Who is responsible for making the distinction between mislaid - lost and abandoned property

49. Which types of food items have labor 'built in' to their prices
Sorting/washing/drying
Laundry is processed
Make or buy items
They generally manage hotels for a fee

50. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Pilferage
Attrition
Management contract
Flag