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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






2. Which of the following best describes a 'moment of truth'






3. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






4. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






5. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






6. Who usually maintains the washers and dryers placed in a hotel's guest laundry






7. what type of activity describes a site tour






8. Which group is more likely to use the services of a travel agent






9. Which area would be considered public space in a hotel






10. Which is an example of a branded breakfast item






11. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






12. What is another lodging term for work-order






13. In the lodging industry - What is the meaning of the term room mix






14. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






15. What is the advantage of a CFL






16. How can guest service best be integrated with employee reward systems






17. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






18. What is true about the cost of providing room service meals






19. Who has the greatest influence on the overall quality of service provided within a hotel






20. What is a REIT






21. Which method would be least effective for determining guests' needs and wants






22. Which is an example of a consumer-generated content web site?






23. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






24. What is the greatest difference between full service and limited service hotels






25. What is true about abandoned property






26. What should happen to service procedures after they have been implemented in a hotel






27. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






28. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






29. When can a cross-functional team be an effective operatiional tool in a hotel






30. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






32. What is the type of dining in which each available menu item is sold for an individual price






33. Which position would be a direct report to a hotels F&B director






34. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






35. Which of the following is the formula hoteliers use to calculate RevPar






36. What is true about hotel management companies






37. What is most likely to happen when many travelers want to visit and stay in an area






38. What does a foot candle measure






39. What is true about transient travelers






40. In Which type of booking model are room rates readily viewed on-line by potential guests?






41. What is the approximate number of attendees at the average business meeting






42. what type of activity describes the act of placing an ad in the yellow pages?






43. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






44. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






45. In regard to quality service - a gal of zero defects can






46. In a housekeeping department - What is the role of inspector






47. Which of the following represents the correct order of procedures used in cleaning linens and terry products






48. Who is responsible for making the distinction between mislaid - lost and abandoned property

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49. What is true about a marketing plan

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50. Who will most often have the greatest detailed knowledge of guest likes and dislikes







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