Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What happens in a hotels OPL






2. Who usually maintains the washers and ryers placed in a hotels guests laundry






3. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






4. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






5. Which method would be least effective for determining guests' needs and wants






6. What is true about abandoned property






7. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






8. What is a per diem






9. What is true about the cost of providing room service meals






10. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






11. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






12. Which food service activity happens first






13. In a housekeeping department - What is the role of inspector






14. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






15. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






16. What does a foot candle measure






17. Which area would be considered public space in a hotel






18. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






19. Which is an example of a consumer-generated content web site?






20. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






21. Which of the following is essential if employees are to effectively resolve guest problems as they occur






22. Which factor has the most impact on the number of guests who will be served in a limited service hotel






23. What is true about second-tier management companies


24. What does STAR report evaluate






25. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






26. What is a lodging industry term for hotels operating under the same brand name






27. What is the type of dining in which each available menu item is sold for an individual price






28. Which brand is generally recognized as the first hotel chain






29. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






30. Which of the following is NOT a demographic factor of a guest






31. What is true about a hotel room that is 'on-change'






32. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






33. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






34. What is the term used to identify those who purchase the rights to a hotels brand naem






35. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






36. Approximately how many hotels are in operation in the US






37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






38. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






39. In a hotel guest room - Which is a potential source of HIV






40. For food service buyers when does the ownership exchange of products the have purchased actually take place






41. The best menus are those developed based upon






42. Which types of food items have labor 'built in' to their prices






43. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






44. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






45. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






46. Who usually maintains the washers and dryers placed in a hotel's guest laundry






47. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






48. Which group would be classified as 'leisure travelers'






49. For Which item below would a 'replace as needed' program be best






50. What is the purpose of cold calling