Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






2. Which state is NOT among the 3 largest car rental location states






3. What is the greatest difference between full service and limited service hotels






4. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






5. What is a REIT






6. What is true about the cost of providing room service meals






7. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






8. In the lodging industry - What is the meaning of the term room mix






9. Who will most often have the greatest detailed knowledge of guest likes and dislikes






10. Which is true about a hotels commitment to green practices






11. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






12. The best menus are those developed based upon






13. What happens to a hotel's POM costs as a hotel ages






14. In a hotel guest room - Which is a potential source of HIV






15. What happens to the unit price of food service items as the number of those items purchased increases






16. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






17. which factor most influences guest perceptions about their experience at a lodging operation






18. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






19. What is the term describing stealing of small quantities of something over a period of time






20. What is true about hotel management companies






21. Which of the following is essential if employees are to effectively resolve guest problems as they occur






22. Which of the following is a demand generator






23. Which of the following would be considered a user-generated web site

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24. What is the difference between advertising and publicity






25. What is a per diem






26. Which of the following is most essential to providing good service






27. Which brand is generally recognized as the first hotel chain






28. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






29. What is true about sanitation concerns in a limited service- hotel






30. What is another lodging term for work-order






31. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






32. What does a foot candle measure






33. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






34. What is true about the traditional russian style

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35. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






36. Which area would be considered public space in a hotel






37. what type of activity describes a site tour






38. What is another lodging industry term for a specific hotel brand name






39. A brand specific frequent guest program is an example of a...






40. What is true about mislaid property






41. Which types of food items have labor 'built in' to their prices






42. Who usually maintains the washers and ryers placed in a hotels guests laundry






43. What is true about an investor in a hotel






44. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






45. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






46. What is true about transient travelers






47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






48. What does Amtrak operate






49. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






50. Which professional recognition is typically granted by a governmental agency