Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about abandoned property






2. from what language does the kitchen term 'mise en place' originate






3. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






4. What is true about a marketing plan

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5. What is a REIT






6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






8. What is the greatest difference between full service and limited service hotels






9. What is the most important reason for properly maintaining trash removal areas






10. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






11. What is true about sanitation concerns in a limited service- hotel






12. Which factor has the most impact on the number of guests who will be served in a limited service hotel






13. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






14. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






15. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






16. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






17. What do the initials PM refer to in a hotel maintenance department






18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






19. What is the type of dining in which each available menu item is sold for an individual price






20. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






21. Which housekeeping- related term is not used by professional hoteliers






22. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






23. Who usually maintains the washers and dryers placed in a hotel's guest laundry






24. What is true about hotel management companies






25. Which position would be a direct report to a hotels F&B director






26. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






27. Which of the following best describes 'managers reception' in a limited service hotel






28. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






29. Approximately how many hotels are in operation in the US






30. Who usually maintains the washers and ryers placed in a hotels guests laundry






31. Which brand is generally recognized as the first hotel chain






32. In the lodging industry - What is the meaning of the term room mix






33. Which is an example of a consumer-generated content web site?






34. The best menus are those developed based upon






35. What is the industry term for an organization that provides travel booking services on the internet






36. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






37. Which of the following is essential if employees are to effectively resolve guest problems as they occur






38. What best describes a hotels chief engineer

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39. what type of activity describes a site tour






40. Which is the most important market for large convention hotels






41. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






42. What is the term used to identify those who purchase the rights to a hotels brand naem






43. To whom does the sous chef in a large hotel report






44. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






45. What is true about the cost of providing room service meals






46. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






47. What is the difference between advertising and publicity






48. Which of the following is the formula hoteliers use to calculate RevPar






49. A CVB is typically funded by what






50. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'