Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following represents the correct order of procedures used in cleaning linens and terry products
They are individual travelers
Sorting/washing/drying
Waiting for guests to approach staff with specific problems
They operate hotels for owners but do not use the management company's name as part of the hotels name

2. What do the initials PM refer to in a hotel maintenance department
The strength of the brand name and the revenue the name will bring to the hotel
Personality type
$13.53
Preventive maintenance

3. What is the greatest difference between full service and limited service hotels
To help keep workers safe
Your ADR is higher then that of your competitors
The food and beverage services offered by the hotel
When guests bring in their own bottles of alcohol for consumption at a hotel function

4. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
Franchise
They will have the same quality service expectations
FTC

5. What is true about mislaid property
Depreciation
It has been intentionally left behind
Include bath towels - hand towels - and washclothes
The host pays for the beverages cosumed by guests

6. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
An outside vendor
Franchisor
Needles left by intravenous drug users

7. What is the advantage of a CFL
Reduced operational costs
$73.00
Franchisors sales and marketing efforts
They operate hotels for owners but do not use the management company's name as part of the hotels name

8. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
A hotels occupancy tax
An outside vendor
Independent

9. Which food service activity happens first
Confirm item quantity and quality
A reunion held for veterans of the vietnam war
Publicity is free
$2.20

10. What is the term describing stealing of small quantities of something over a period of time
The investor seeks a return on investment (ROI)
Pilferage
Make or buy items
Profits are higher with banquet sales

11. What happens in a hotels OPL
Group market
They operate hotels for owners using the management company's trade name as the hotels brand
Laundry is processed
To help keep workers safe

12. Which is true about a hotels commitment to green practices
The strength of the brand name and the revenue the name will bring to the hotel
Preventive maintenance
Effectively answer open-ended questions about hypothetical service situations
It is increasingly viewed by guests a a sign of commitment to quality service

13. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Empowerment
They are important for all workers serving food
It is prepared and cooked at the guests' table
Opaque rate model

14. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
Value
$2.20
Illumination levels

15. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Air handlers
A family on vacation
Eggs and breakfast meat items
Identifying guests needs and wants

16. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
It is increasingly viewed by guests a a sign of commitment to quality service
$1.38
It has been intentionally left behind
The buying is based upon predetermined desired inventory levels

17. Which position would be a direct report to a hotels F&B director
At the advertised ending time
Waste disposal costs
A web site that allows a hotel's guests to post reviews of their previous stays
Banquet manager

18. Which factor has the most impact on the number of guests who will be served in a limited service hotel
All housekeeping employees
The number of hotel rooms sold the previous night
$1.38
50%

19. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
A web site that allows a hotel's guests to post reviews of their previous stays
Daily
$1.38
It has been intentionally left behind

20. What is the difference between advertising and publicity
BEO
50%
Publicity is free
The authority to make key decisions

21. Who will most often have the greatest detailed knowledge of guest likes and dislikes
3 times the normal usage
Incandescent bulb
Line level employees
The ensure guest room cleanliness

22. Which housekeeping- related term is not used by professional hoteliers
Value
A family on vacation
Maid
The food and beverage services offered by the hotel

23. Which of the following best describes 'managers reception' in a limited service hotel
28
Comp set
The specific brands of products served and serving hours
It is a reception that includes the services of complimentary food and/or beverages

24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Daily
It is prepared and cooked at the guests' table
Ritz carlton
Trains

25. Which is an example of a branded breakfast item
They generally manage hotels for a fee
Kellogg cereal
A la carte
Franchise

26. What is true about a hosted bar
A stock issuing company that can own and operate its own hotels
The host pays for the beverages cosumed by guests
Management contract
The hotel's executive housekeeper in keeping with the hotel policies and procedures

27. What is the type of dining in which each available menu item is sold for an individual price
A la carte
$1.38
Eggs and breakfast meat items
The authority to make key decisions

28. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Preventive maintenance
$2.25
The buying is based upon predetermined desired inventory levels
Www.tripadvisor.com

29. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Independent
Comp set
BEO
A la carte

30. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Trains
Holiday inn
Upon receiving
Waste disposal costs

31. What is the purpose of cold calling
To qualify prospects
Incandescent bulb
The pool area
Franchisor

32. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
A stock issuing company that can own and operate its own hotels
Merchant model
French
BEO

33. What happens to the unit price of food service items as the number of those items purchased increases
An outside vendor
Their price per unit declines
An outside vendor
Include bath towels - hand towels - and washclothes

34. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
FOC
Water pumps
250
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates

35. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Profits are higher with banquet sales
Older travelers
$3.20
Line level employees

36. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Merchant model
Management contract
The ratio of different room types in a hotel
28

37. In a hotel guest room - Which is a potential source of HIV
It matches expenses incurred with revenues generated
2-4% gross revenue
Effectively answer open-ended questions about hypothetical service situations
Needles left by intravenous drug users

38. What happens to a hotel's POM costs as a hotel ages
Costs increase
French
The ensure guest room cleanliness
When guests bring in their own bottles of alcohol for consumption at a hotel function

39. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Older travelers
Flag
The number of hotel rooms sold the previous night
50%

40. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
25 or fewer
Waste disposal costs
The buying is based upon predetermined desired inventory levels
Incandescent bulb

41. What is true about hotel management companies
Waste disposal costs
Flag
They generally manage hotels for a fee
By associating performance in providing guest service with employee compensation

42. How can guest service best be integrated with employee reward systems
It matches expenses incurred with revenues generated
They operate hotels for owners using the management company's trade name as the hotels brand
By associating performance in providing guest service with employee compensation
Executive chef

43. A CVB is typically funded by what
A hotels occupancy tax
It has been intentionally left behind
Kellogg cereal
A college graduation weekend occurring near a hotel

44. Which professional recognition is typically granted by a governmental agency
Waste disposal costs
The number of hotel rooms sold the previous night
They operate hotels for owners using the management company's trade name as the hotels brand
Licensing

45. In the lodging industry - What is the meaning of the term room mix
Package
The ratio of different room types in a hotel
Air handlers
Franchisors sales and marketing efforts

46. What should happen to service procedures after they have been implemented in a hotel
Licensing
They should be update as guest preferences change over time
$13.53
An outside vendor

47. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Water pumps
POM
Group market
Upon receiving

48. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
New york
They will have the same quality service expectations
Trains
Preventive maintenance

49. What is the industry term for an organization that provides travel booking services on the internet
Reduced operational costs
Your ADR is higher then that of your competitors
The food and beverage services offered by the hotel
OTA

50. What does a foot candle measure
3 times the normal usage
Illumination levels
2-4% gross revenue
Group market