Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What do the initials PM refer to in a hotel maintenance department
BEO
Preventive maintenance
Holiday inn
A reunion held for veterans of the vietnam war


2. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Publicity is free
$13.53
Chain
2-4% gross revenue


3. Which of the following is NOT a demographic factor of a guest
Preventive maintenance
The hotels general manager
They will have the same quality service expectations
Personality type


4. Which state is NOT among the 3 largest car rental location states
Older travelers
New york
Franchisor
Personality type


5. Approximately how many hotels are in operation in the US
50000
To qualify prospects
Licensing
Deep cleaning


6. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Function rooms
A fixed amount paid for a guests daily travel expense
When guests bring in their own bottles of alcohol for consumption at a hotel function
Eggs and breakfast meat items


7. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Waste disposal costs
To qualify prospects
It has been intentionally left behind


8. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
ADR x Occupancy Rate= RevPar
$2.25
Ritz carlton
Depreciation


9. Who usually maintains the washers and ryers placed in a hotels guests laundry
They operate hotels for owners using the management company's trade name as the hotels brand
FOC
It influences the guests total perception of a hotel visit
An outside vendor


10. What is true about an accrual accounting system
It matches expenses incurred with revenues generated
20%
50%
$2.25


11. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
At the advertised ending time
3 times the normal usage
Housekeeping


12. Which of the following is most essential to providing good service
Housekeeping
Air handlers
$13.53
Identifying guests needs and wants


13. What is another lodging term for work-order
It has been intentionally left behind
Maintenance request
An outside vendor
At the advertised ending time


14. Which housekeeping- related term is not used by professional hoteliers
Profits are higher with banquet sales
To qualify prospects
Www.tripadvisor.com
Maid


15. The best menus are those developed based upon
Personality type
Marketing activity
Guest preference
By associating performance in providing guest service with employee compensation


16. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Daily
Personality type
Improved overall managment of the hotel
Attrition


17. In a housekeeping department - What is the role of inspector
The authority to make key decisions
The ensure guest room cleanliness
3 times the normal usage
Franchise


18. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
When resolving hotel operating problems
Preventive maintenance
Depreciation
$2.20


19. What is the industry term for an organization that provides travel booking services on the internet
Effectively answer open-ended questions about hypothetical service situations
OTA
Holiday inn
Be an effective way to measure progress toward established service standards


20. What is true about second-tier management companies

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21. from what language does the kitchen term 'mise en place' originate
French
Depreciation
The elimination of insects - rodents and scavenging animals
The authority to make key decisions


22. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Waste disposal costs
FOC
Laundry is processed
Emergency maintenance


23. For food service buyers when does the ownership exchange of products the have purchased actually take place
It has been intentionally left behind
A college graduation weekend occurring near a hotel
Depreciation
Upon receiving


24. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
At the advertised ending time
The hotels general manager
It is vacant and not yet cleaned
Flag


25. Who is responsible for making the distinction between mislaid - lost and abandoned property

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26. What is true about food served in the traditional french style

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27. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
Marketing activity
Identifying guests needs and wants
Line level employees
$3.20


28. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
It matches expenses incurred with revenues generated
Merchant model
Value
A hotels sales and marketing teams results in relation to those of other hotels


29. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
BEO
French
$1.38


30. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
They will have the same quality service expectations
Pilferage
Preventive maintenance
BEO


31. What is another lodging industry term for a specific hotel brand name
Their price per unit declines
Group market
Flag
It is prepared and cooked at the guests' table


32. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
2-4% gross revenue
It is increasingly viewed by guests a a sign of commitment to quality service
Improved overall managment of the hotel


33. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
Franchise
FTC
Kellogg cereal


34. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
A family on vacation
GDS
They operate hotels for owners but do not use the management company's name as part of the hotels name


35. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal
The authority to make key decisions
$2.20
Routine maintenance
Effectively answer open-ended questions about hypothetical service situations


36. What happens to a hotel's POM costs as a hotel ages
Banquet manager
FOC
Kellogg cereal
Costs increase


37. Who has the greatest influence on the overall quality of service provided within a hotel
Management contract
Marketing activity
Franchisors sales and marketing efforts
The hotels general manager


38. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Franchise
It has been intentionally left behind
A fixed amount paid for a guests daily travel expense


39. When would hotel guest be charged a corkage fee
A hotels sales and marketing teams results in relation to those of other hotels
New york
When guests bring in their own bottles of alcohol for consumption at a hotel function
Banquet manager


40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
The buying is based upon predetermined desired inventory levels
Ritz carlton
The number of hotel rooms sold the previous night
Holiday inn


41. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Package
Attrition
Franchise service director
Sorting/washing/drying


42. What is true about a marketing plan

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43. 'Terry' refers to guest room amenities that
Banquet manager
Presale activity
Line level employees
Include bath towels - hand towels - and washclothes


44. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The ratio of different room types in a hotel
Identifying guests needs and wants
They operate hotels for owners using the management company's trade name as the hotels brand
The strength of the brand name and the revenue the name will bring to the hotel


45. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
250
$3.20
A reunion held for veterans of the vietnam war
3 times the normal usage


46. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
28
The american hotel and lodging association
Waiting for guests to approach staff with specific problems


47. Which brand is generally recognized as the first hotel chain
Guest preference
Holiday inn
Maid
It is increasingly viewed by guests a a sign of commitment to quality service


48. What is the greatest difference between full service and limited service hotels
Deep cleaning
Purchases of food
The hotel's executive housekeeper in keeping with the hotel policies and procedures
The food and beverage services offered by the hotel


49. What is true about the traditional russian style

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50. What is most likely to happen when many travelers want to visit and stay in an area
An outside vendor
Room rates and the number of operating hotel properties will increase
Identifying guests needs and wants
A hotels occupancy tax