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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room
Waiting for guests to approach staff with specific problems
Your ADR is higher then that of your competitors
$2.20
A stock issuing company that can own and operate its own hotels
2. Which professional recognition is typically granted by a governmental agency
Marketing activity
Licensing
When resolving hotel operating problems
2-4% gross revenue
3. What is true about first tier management companies
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4. What is true about an accrual accounting system
Personality type
It matches expenses incurred with revenues generated
BEO
It has been intentionally left behind
5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
When guests bring in their own bottles of alcohol for consumption at a hotel function
$3.20
Illumination levels
6. What is true about abandoned property
It has been intentionally left behind
POM
Incandescent bulb
The buying is based upon predetermined desired inventory levels
7. In a housekeeping department - What is the role of inspector
POM
2-4% gross revenue
Service
The ensure guest room cleanliness
8. Which types of food items have labor 'built in' to their prices
2-4% gross revenue
Make or buy items
Do not clean this room now
Night auditor
9. Which state is NOT among the 3 largest car rental location states
Be an effective way to measure progress toward established service standards
New york
The american hotel and lodging association
Improved overall managment of the hotel
10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Identifying guests needs and wants
Needles left by intravenous drug users
20%
Opaque rate model
11. which factor most influences guest perceptions about their experience at a lodging operation
Upon receiving
They operate hotels for owners using the management company's trade name as the hotels brand
It has been intentionally left behind
Service
12. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
ADR x Occupancy Rate= RevPar
Maid
Incandescent bulb
$2.20
13. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
Package
The american hotel and lodging association
The ensure guest room cleanliness
14. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Purchases of food
Waste disposal costs
New york
It influences the guests total perception of a hotel visit
15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Management contract
Illumination levels
A hotels sales and marketing teams results in relation to those of other hotels
20%
16. What happens to a hotel's POM costs as a hotel ages
The specific brands of products served and serving hours
3 times the normal usage
Needles left by intravenous drug users
Costs increase
17. When would hotel guest be charged a corkage fee
Presale activity
When guests bring in their own bottles of alcohol for consumption at a hotel function
BEO
ADR x Occupancy Rate= RevPar
18. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
They will have the same quality service expectations
Line level employees
Franchise
Your ADR is higher then that of your competitors
19. Which is an example of a consumer-generated content web site?
Costs increase
Www.tripadvisor.com
Upon receiving
Be an effective way to measure progress toward established service standards
20. Which of the following would be considered a user-generated web site
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21. Managers can seek out service-minded staff by hiring those job applicants who
Franchise service director
They are individual travelers
25 or fewer
Effectively answer open-ended questions about hypothetical service situations
22. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
$3.20
Your ADR is higher then that of your competitors
Needles left by intravenous drug users
POM
23. A CVB is typically funded by what
3 times the normal usage
A hotels occupancy tax
The elimination of insects - rodents and scavenging animals
They operate hotels for owners using the management company's trade name as the hotels brand
24. What is the difference between advertising and publicity
Make or buy items
Publicity is free
50%
Illumination levels
25. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
Make or buy items
Guest preference
To help keep workers safe
26. what type of activity describes a site tour
ADR x Occupancy Rate= RevPar
Presale activity
Group market
Reduced operational costs
27. What is true about abandoned property
The investor seeks a return on investment (ROI)
Kellogg cereal
It has been intentionally left behind
Include bath towels - hand towels - and washclothes
28. For Which item below would a 'replace as needed' program be best
When resolving hotel operating problems
$1.38
Include bath towels - hand towels - and washclothes
Water pumps
29. What is the advantage of a CFL
Reduced operational costs
Water pumps
$3.20
Chain
30. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Group market
Contribution margin
The strength of the brand name and the revenue the name will bring to the hotel
The host pays for the beverages cosumed by guests
31. What is the most important reason for properly maintaining trash removal areas
Preventive maintenance
Waste disposal costs
The elimination of insects - rodents and scavenging animals
When guests bring in their own bottles of alcohol for consumption at a hotel function
32. What is another lodging term for work-order
The number of hotel rooms sold the previous night
Line level employees
$73.00
Maintenance request
33. Who usually maintains the washers and ryers placed in a hotels guests laundry
The elimination of insects - rodents and scavenging animals
Include bath towels - hand towels - and washclothes
An outside vendor
Water pumps
34. What is true about a marketing plan
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35. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Independent
Franchisors sales and marketing efforts
Do not clean this room now
50000
36. What is another lodging industry term for a specific hotel brand name
They should be update as guest preferences change over time
A family on vacation
A fixed amount paid for a guests daily travel expense
Flag
37. What is the term used to identify those who sell the rights to use a hotels brand name
It is designed to meet the hotel's sales goal
Preventive maintenance
Identifying guests needs and wants
Franchisor
38. 'Terry' refers to guest room amenities that
It matches expenses incurred with revenues generated
Presale activity
A stock issuing company that can own and operate its own hotels
Include bath towels - hand towels - and washclothes
39. What best describes a hotels chief engineer
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40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
Trains
25 or fewer
Pilferage
The buying is based upon predetermined desired inventory levels
41. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
The elimination of insects - rodents and scavenging animals
By associating performance in providing guest service with employee compensation
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Executive chef
Purchases of food
Effectively answer open-ended questions about hypothetical service situations
The pool area
43. What do the initials PM refer to in a hotel maintenance department
FTC
Preventive maintenance
$2.20
Waiting for guests to approach staff with specific problems
44. Which of the following best describes a 'moment of truth'
A hotels occupancy tax
It influences the guests total perception of a hotel visit
Personality type
The strength of the brand name and the revenue the name will bring to the hotel
45. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Eggs and breakfast meat items
$2.25
Incandescent bulb
Daily
46. Which group is more likely to use the services of a travel agent
Ritz carlton
Older travelers
Confirm item quantity and quality
The elimination of insects - rodents and scavenging animals
47. What is true about the cost of providing room service meals
FOC
The ensure guest room cleanliness
Ritz carlton
The cost is higher than that of dining room service
48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Personality type
The buying is based upon predetermined desired inventory levels
$13.53
Their price per unit declines
49. Which housekeeping- related term is not used by professional hoteliers
By associating performance in providing guest service with employee compensation
Their price per unit declines
Maid
Franchisor
50. To whom does the sous chef in a large hotel report
It is prepared and cooked at the guests' table
Executive chef
Franchise
A reunion held for veterans of the vietnam war