Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






2. Which professional recognition is typically granted by a governmental agency






3. What is true about first tier management companies

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4. What is true about an accrual accounting system






5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






6. What is true about abandoned property






7. In a housekeeping department - What is the role of inspector






8. Which types of food items have labor 'built in' to their prices






9. Which state is NOT among the 3 largest car rental location states






10. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






11. which factor most influences guest perceptions about their experience at a lodging operation






12. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






13. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






14. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






15. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






16. What happens to a hotel's POM costs as a hotel ages






17. When would hotel guest be charged a corkage fee






18. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






19. Which is an example of a consumer-generated content web site?






20. Which of the following would be considered a user-generated web site

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21. Managers can seek out service-minded staff by hiring those job applicants who






22. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






23. A CVB is typically funded by what






24. What is the difference between advertising and publicity






25. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






26. what type of activity describes a site tour






27. What is true about abandoned property






28. For Which item below would a 'replace as needed' program be best






29. What is the advantage of a CFL






30. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






31. What is the most important reason for properly maintaining trash removal areas






32. What is another lodging term for work-order






33. Who usually maintains the washers and ryers placed in a hotels guests laundry






34. What is true about a marketing plan

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35. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






36. What is another lodging industry term for a specific hotel brand name






37. What is the term used to identify those who sell the rights to use a hotels brand name






38. 'Terry' refers to guest room amenities that






39. What best describes a hotels chief engineer

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40. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






41. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






42. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






43. What do the initials PM refer to in a hotel maintenance department






44. Which of the following best describes a 'moment of truth'






45. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






46. Which group is more likely to use the services of a travel agent






47. What is true about the cost of providing room service meals






48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






49. Which housekeeping- related term is not used by professional hoteliers






50. To whom does the sous chef in a large hotel report