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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
Deep cleaning
The hotel's executive housekeeper in keeping with the hotel policies and procedures
POM
Night auditor
2. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
French
Flag
Emergency maintenance
By associating performance in providing guest service with employee compensation
3. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They are individual travelers
Franchise service director
20%
BEO
4. To whom does the sous chef in a large hotel report
Executive chef
The buying is based upon predetermined desired inventory levels
Emergency maintenance
Group market
5. In Which type of booking model are room rates readily viewed on-line by potential guests?
Laundry is processed
50000
A hotels occupancy tax
Merchant model
6. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month
The authority to make key decisions
ADR x Occupancy Rate= RevPar
Opaque rate model
$3.20
7. In regard to quality service - a gal of zero defects can
Upon receiving
Be an effective way to measure progress toward established service standards
AAHOA
Trains
8. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
Presale activity
Night auditor
Water pumps
9. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Housekeeping
They are not being supervised with a service emphasis
Marketing activity
Opaque rate model
10. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
Emergency maintenance
$2.20
It is designed to meet the hotel's sales goal
11. What is another lodging industry term for a specific hotel brand name
Do not clean this room now
They operate hotels for owners using the management company's trade name as the hotels brand
Flag
The number of hotel rooms sold the previous night
12. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
$73.00
It is a reception that includes the services of complimentary food and/or beverages
Profits are higher with banquet sales
Comp set
13. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
$73.00
Licensing
The hotel's executive housekeeper in keeping with the hotel policies and procedures
14. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
250
Preventive maintenance
BEO
15. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
The buying is based upon predetermined desired inventory levels
Air handlers
Package
Function rooms
16. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
Effectively answer open-ended questions about hypothetical service situations
Independent
The number of hotel rooms sold the previous night
17. What is the type of dining in which each available menu item is sold for an individual price
The ensure guest room cleanliness
A la carte
It is vacant and not yet cleaned
They operate hotels for owners using the management company's trade name as the hotels brand
18. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Banquet manager
By associating performance in providing guest service with employee compensation
AAHOA
Executive chef
19. What is true about abandoned property
Confirm item quantity and quality
It has been intentionally left behind
Your ADR is higher then that of your competitors
Ritz carlton
20. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Merchant model
Contribution margin
Licensing
21. What is the industry term for an organization that provides travel booking services on the internet
OTA
The investor seeks a return on investment (ROI)
The ensure guest room cleanliness
Franchise service director
22. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
A la carte
Chain
The american hotel and lodging association
Franchise
23. Which is the most important market for large convention hotels
All housekeeping employees
Holiday inn
Group market
The host pays for the beverages cosumed by guests
24. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
A fixed amount paid for a guests daily travel expense
The ratio of different room types in a hotel
They are not being supervised with a service emphasis
They are individual travelers
25. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
FTC
A stock issuing company that can own and operate its own hotels
It influences the guests total perception of a hotel visit
BEO
26. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
ADR x Occupancy Rate= RevPar
$1.38
50%
27. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
They generally manage hotels for a fee
Function rooms
$13.53
Trains
28. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy
The buying is based upon predetermined desired inventory levels
Confirm item quantity and quality
Preventive maintenance
Independent
29. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Be an effective way to measure progress toward established service standards
Do not clean this room now
A web site that allows a hotel's guests to post reviews of their previous stays
Line level employees
30. What is true about the traditional russian style
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31. In a hotel guest room - Which is a potential source of HIV
Do not clean this room now
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Line level employees
Needles left by intravenous drug users
32. Which position would be a direct report to a hotels F&B director
Group market
Banquet manager
Comp set
A stock issuing company that can own and operate its own hotels
33. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
GDS
Effectively answer open-ended questions about hypothetical service situations
20%
Routine maintenance
34. What is the advantage of a CFL
The number of hotel rooms sold the previous night
Reduced operational costs
A family on vacation
Housekeeping
35. Who has the greatest influence on the overall quality of service provided within a hotel
$13.53
The hotels general manager
Needles left by intravenous drug users
New york
36. What is true about mislaid property
It has been intentionally left behind
Preventive maintenance
Franchise
50%
37. What is a normal par level in hotel laundry
50%
Include bath towels - hand towels - and washclothes
3 times the normal usage
It is vacant and not yet cleaned
38. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
French
Upon receiving
Effectively answer open-ended questions about hypothetical service situations
39. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
It influences the guests total perception of a hotel visit
Preventive maintenance
Pilferage
Deep cleaning
40. A CVB is typically funded by what
The pool area
Include bath towels - hand towels - and washclothes
A hotels occupancy tax
A family on vacation
41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
To help keep workers safe
Group market
French
42. Which group of employees will most often initiate the largest number of work orders
Housekeeping
Upon receiving
The buying is based upon predetermined desired inventory levels
Franchisors sales and marketing efforts
43. Managers can seek out service-minded staff by hiring those job applicants who
Franchisor
Www.tripadvisor.com
Effectively answer open-ended questions about hypothetical service situations
$3.20
44. What is true about sanitation concerns in a limited service- hotel
They will have the same quality service expectations
They are important for all workers serving food
Management contract
A hotels occupancy tax
45. Which of the following best describes 'managers reception' in a limited service hotel
The pool area
The specific brands of products served and serving hours
Identifying guests needs and wants
It is a reception that includes the services of complimentary food and/or beverages
46. Which area would be considered public space in a hotel
Preventive maintenance
Routine maintenance
By associating performance in providing guest service with employee compensation
The pool area
47. What is another lodging term for work-order
The food and beverage services offered by the hotel
Maintenance request
It is a reception that includes the services of complimentary food and/or beverages
Include bath towels - hand towels - and washclothes
48. What is the difference between advertising and publicity
Be an effective way to measure progress toward established service standards
OTA
Publicity is free
They operate hotels for owners but do not use the management company's name as part of the hotels name
49. What does Amtrak operate
Trains
The hotels general manager
They generally manage hotels for a fee
POM
50. What happens in a hotels OPL
Reduced operational costs
Make or buy items
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Laundry is processed