Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is essential if employees are to effectively resolve guest problems as they occur






2. What is the type of dining in which each available menu item is sold for an individual price






3. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






4. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






5. What is the approximate number of attendees at the average business meeting






6. Who is responsible for making the distinction between mislaid - lost and abandoned property


7. The best menus are those developed based upon






8. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






9. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






10. Which is true about a hotels commitment to green practices






11. A brand specific frequent guest program is an example of a...






12. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






13. Which area would be considered public space in a hotel






14. When can a cross-functional team be an effective operatiional tool in a hotel






15. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






16. 'Terry' refers to guest room amenities that






17. Who usually maintains the washers and dryers placed in a hotel's guest laundry






18. What is true about the traditional russian style


19. what type of activity describes the act of placing an ad in the yellow pages?






20. Which of the following best describes 'managers reception' in a limited service hotel






21. What is true about second-tier management companies


22. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






23. Which is an example of a branded breakfast item






24. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






25. What happens to the unit price of food service items as the number of those items purchased increases






26. In Which type of booking model are room rates readily viewed on-line by potential guests?






27. What is true about a hosted bar






28. A CVB is typically funded by what






29. What is true about food served in the traditional french style


30. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






31. For Which item below would a 'replace as needed' program be best






32. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






33. Which position would be a direct report to a hotels F&B director






34. Which state is NOT among the 3 largest car rental location states






35. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






36. What does a foot candle measure






37. from what language does the kitchen term 'mise en place' originate






38. In regard to quality service - a gal of zero defects can






39. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






40. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






41. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






42. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






43. What is most likely to happen when many travelers want to visit and stay in an area






44. Which group of employees will most often initiate the largest number of work orders






45. Which of the following would be considered a user-generated web site


46. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






47. What is another lodging industry term for a specific hotel brand name






48. which factor most influences guest perceptions about their experience at a lodging operation






49. Which of the following represents the correct order of procedures used in cleaning linens and terry products






50. What is the greatest difference between full service and limited service hotels