Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When can a cross-functional team be an effective operatiional tool in a hotel






2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






3. What happens to the unit price of food service items as the number of those items purchased increases






4. Which method would be least effective for determining guests' needs and wants






5. Who usually maintains the washers and dryers placed in a hotel's guest laundry






6. What is true about mislaid property






7. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






8. Which food service activity happens first






9. What is the approximate number of attendees at the average business meeting






10. What is another lodging term for work-order






11. Which is true about a hotels commitment to green practices






12. Which professional recognition is typically granted by a governmental agency






13. Who has the greatest influence on the overall quality of service provided within a hotel






14. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






15. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






16. How can guest service best be integrated with employee reward systems






17. What is true about an accrual accounting system






18. Which housekeeping- related term is not used by professional hoteliers






19. What is the term used to identify those who sell the rights to use a hotels brand name






20. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






21. What does STAR report evaluate






22. What should happen to service procedures after they have been implemented in a hotel






23. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






24. What is true about a hosted bar






25. Which of the following is most essential to providing good service






26. Which brand is generally recognized as the first hotel chain






27. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






28. What is the most important reason for properly maintaining trash removal areas






29. What happens to a hotel's POM costs as a hotel ages






30. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






31. what type of activity describes the act of placing an ad in the yellow pages?






32. Which group would be classified as 'leisure travelers'






33. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






34. What is the term used to identify those who purchase the rights to a hotels brand naem






35. What is the difference between advertising and publicity






36. which factor most influences guest perceptions about their experience at a lodging operation






37. A brand specific frequent guest program is an example of a...






38. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






39. Which of the following best describes a 'moment of truth'






40. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






41. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






42. What is a REIT






43. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






44. from what language does the kitchen term 'mise en place' originate






45. What is true about sanitation concerns in a limited service- hotel






46. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






47. A CVB is typically funded by what






48. What is true about a marketing plan

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49. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






50. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet