Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the purpose of an MSDS
To help keep workers safe
They will have the same quality service expectations
FOC
Costs increase

2. What is true about a marketing plan

3. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Management contract
The pool area
The person in charge of the hotel's maintenances department
Banquet manager

4. What is true about a hotel room that is 'on-change'
The authority to make key decisions
A stock issuing company that can own and operate its own hotels
A college graduation weekend occurring near a hotel
It is vacant and not yet cleaned

5. In a housekeeping department - What is the role of inspector
Flag
They operate hotels for owners but do not use the management company's name as part of the hotels name
Package
The ensure guest room cleanliness

6. What is true about first tier management companies

7. Which is the most important market for large convention hotels
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Group market
Guest preference
Banquet manager

8. What do the initials PM refer to in a hotel maintenance department
Preventive maintenance
The ratio of different room types in a hotel
Do not clean this room now
Air handlers

9. What is true about hotel management companies
Merchant model
Preventive maintenance
They generally manage hotels for a fee
Make or buy items

10. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
The hotels general manager
Incandescent bulb
Daily
They operate hotels for owners using the management company's trade name as the hotels brand

11. Which housekeeping- related term is not used by professional hoteliers
$2.20
Costs increase
The investor seeks a return on investment (ROI)
Maid

12. What does STAR report evaluate
$2.25
A hotels sales and marketing teams results in relation to those of other hotels
Water pumps
They generally manage hotels for a fee

13. what type of activity describes the act of placing an ad in the yellow pages?
They are important for all workers serving food
Marketing activity
Kellogg cereal
Reduced operational costs

14. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Eggs and breakfast meat items
The american hotel and lodging association
The pool area
They operate hotels for owners but do not use the management company's name as part of the hotels name

15. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
Franchisors sales and marketing efforts
250
Include bath towels - hand towels - and washclothes
Executive chef

16. what type of activity describes a site tour
The food and beverage services offered by the hotel
Presale activity
A hotels sales and marketing teams results in relation to those of other hotels
Independent

17. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
All housekeeping employees
They are individual travelers
They are not being supervised with a service emphasis

18. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Attrition
At the advertised ending time
It has been intentionally left behind
Illumination levels

19. Which brand is generally recognized as the first hotel chain
They are individual travelers
$13.53
Holiday inn
Incandescent bulb

20. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Independent
A college graduation weekend occurring near a hotel
The cost is higher than that of dining room service
Sorting/washing/drying

21. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The person in charge of the hotel's maintenances department
50000
It has been intentionally left behind
50%

22. from what language does the kitchen term 'mise en place' originate
French
The pool area
It is designed to meet the hotel's sales goal
BEO

23. What is true about an accrual accounting system
Laundry is processed
The ensure guest room cleanliness
It matches expenses incurred with revenues generated
Needles left by intravenous drug users

24. What is true about abandoned property
It has been intentionally left behind
Merchant model
Package
Incandescent bulb

25. What is the difference between advertising and publicity
Publicity is free
Their price per unit declines
Include bath towels - hand towels - and washclothes
FOC

26. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Franchisors sales and marketing efforts
Incandescent bulb
The american hotel and lodging association
Depreciation

27. A CVB is typically funded by what
It has been intentionally left behind
Personality type
Effectively answer open-ended questions about hypothetical service situations
A hotels occupancy tax

28. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
They generally manage hotels for a fee
Contribution margin
Presale activity
Guest preference

29. What is a normal par level in hotel laundry
A hotels occupancy tax
3 times the normal usage
An outside vendor
Franchisors sales and marketing efforts

30. What is the term describing stealing of small quantities of something over a period of time
Contribution margin
Pilferage
ADR x Occupancy Rate= RevPar
They are important for all workers serving food

31. 'Terry' refers to guest room amenities that
2-4% gross revenue
When resolving hotel operating problems
Include bath towels - hand towels - and washclothes
Confirm item quantity and quality

32. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
They operate hotels for owners but do not use the management company's name as part of the hotels name
Ritz carlton
Waiting for guests to approach staff with specific problems
It is a reception that includes the services of complimentary food and/or beverages

33. Which professional recognition is typically granted by a governmental agency
They are not being supervised with a service emphasis
28
Licensing
At the advertised ending time

34. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
The investor seeks a return on investment (ROI)
They will have the same quality service expectations
Eggs and breakfast meat items
Opaque rate model

35. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
New york
$1.38
Make or buy items
To help keep workers safe

36. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
Laundry is processed
All housekeeping employees
A la carte

37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
Trains
$2.25
The number of hotel rooms sold the previous night
The ensure guest room cleanliness

38. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members
The american hotel and lodging association
Eggs and breakfast meat items
It has been intentionally left behind
They operate hotels for owners but do not use the management company's name as part of the hotels name

39. For Which item below would a 'replace as needed' program be best
Water pumps
Housekeeping
It is designed to meet the hotel's sales goal
Preventive maintenance

40. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Depreciation
Make or buy items
Empowerment

41. Who will most often have the greatest detailed knowledge of guest likes and dislikes
Line level employees
$3.20
The ensure guest room cleanliness
Management contract

42. What does Amtrak operate
Purchases of food
Flag
Older travelers
Trains

43. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Package
Do not clean this room now
Daily
Illumination levels

44. which factor most influences guest perceptions about their experience at a lodging operation
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Service
Deep cleaning
It has been intentionally left behind

45. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
They are not being supervised with a service emphasis
Eggs and breakfast meat items
The cost is higher than that of dining room service
The specific brands of products served and serving hours

46. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Older travelers
Sorting/washing/drying
Air handlers
3 times the normal usage

47. Which food service activity happens first
Confirm item quantity and quality
It is prepared and cooked at the guests' table
50000
Effectively answer open-ended questions about hypothetical service situations

48. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
It has been intentionally left behind
Emergency maintenance
Management contract
French

49. Which of the following is a demand generator
Sorting/washing/drying
A college graduation weekend occurring near a hotel
FTC
French

50. In Which type of booking model are room rates readily viewed on-line by potential guests?
Preventive maintenance
Merchant model
They generally manage hotels for a fee
Franchisors sales and marketing efforts