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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






2. Which brand is generally recognized as the first hotel chain






3. What is the approximate number of attendees at the average business meeting






4. Which of the following best describes 'managers reception' in a limited service hotel






5. What does a foot candle measure






6. What is the purpose of cold calling






7. What is true about a hotel room that is 'on-change'






8. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






9. Which of the following represents the correct order of procedures used in cleaning linens and terry products






10. Which professional recognition is typically granted by a governmental agency






11. Which housekeeping- related term is not used by professional hoteliers






12. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






13. What is the type of dining in which each available menu item is sold for an individual price






14. Which of the following is a demand generator






15. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






16. What is another lodging term for work-order






17. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






18. What happens to a hotel's POM costs as a hotel ages






19. What is a per diem






20. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






21. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






22. Approximately how many hotels are in operation in the US






23. For food service buyers when does the ownership exchange of products the have purchased actually take place






24. What is true about abandoned property






25. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






26. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






27. What is a normal par level in hotel laundry






28. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






30. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






31. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






32. which factor most influences guest perceptions about their experience at a lodging operation






33. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






34. The best menus are those developed based upon






35. Who has the greatest influence on the overall quality of service provided within a hotel






36. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






37. from what language does the kitchen term 'mise en place' originate






38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






39. In a housekeeping department - What is the role of inspector






40. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






41. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






42. What do the initials PM refer to in a hotel maintenance department






43. What is a REIT






44. Which of the following is essential if employees are to effectively resolve guest problems as they occur






45. Which food service activity happens first






46. What happens to the unit price of food service items as the number of those items purchased increases






47. What is the purpose of an MSDS






48. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






49. What is true about a marketing plan

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50. To whom does the sous chef in a large hotel report