Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






2. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






3. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






4. What is true about food served in the traditional french style


5. What is the one reason a hotel owner might consider hiring a hotel management company






6. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






7. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week






8. What is the advantage of a CFL






9. Which group of housekeeping employees should receive blood born pathogen training






10. What should happen to service procedures after they have been implemented in a hotel






11. Which food service activity happens first






12. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






13. What is another lodging term for work-order






14. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






15. Which of the following is essential if employees are to effectively resolve guest problems as they occur






16. What does STAR report evaluate






17. What is true about transient travelers






18. What is true about abandoned property






19. What do the initials PM refer to in a hotel maintenance department






20. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






21. What is the term describing stealing of small quantities of something over a period of time






22. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






23. For food service buyers when does the ownership exchange of products the have purchased actually take place






24. What is a REIT






25. What is true about mislaid property






26. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






27. Which factor has the most impact on the number of guests who will be served in a limited service hotel






28. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






29. What happens to the unit price of food service items as the number of those items purchased increases






30. Which of the following is most essential to providing good service






31. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






32. What is true about an accrual accounting system






33. Which area would be considered public space in a hotel






34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






35. What is the lodging industry term for a hotel that is not part of a franchise group?






36. from what language does the kitchen term 'mise en place' originate






37. Which group is more likely to use the services of a travel agent






38. When would hotel guest be charged a corkage fee






39. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






40. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






41. what type of activity describes the act of placing an ad in the yellow pages?






42. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






43. Which is true about a hotels commitment to green practices






44. Which professional recognition is typically granted by a governmental agency






45. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






46. Which method would be least effective for determining guests' needs and wants






47. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






48. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






49. what type of activity describes a site tour






50. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest