Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. from what language does the kitchen term 'mise en place' originate






2. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






3. What is true about abandoned property






4. What is a per diem






5. Which of the following is a demand generator






6. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






7. What is true about sanitation concerns in a limited service- hotel






8. Which of the following best describes a 'moment of truth'






9. Which food service activity happens first






10. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






11. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






12. Who has the greatest influence on the overall quality of service provided within a hotel






13. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






14. What is the one reason a hotel owner might consider hiring a hotel management company






15. What is true about first tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


16. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






17. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






18. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






19. what type of activity describes the act of placing an ad in the yellow pages?






20. In regard to quality service - a gal of zero defects can






21. Which of the following best describes 'managers reception' in a limited service hotel






22. Which factor has the most impact on the number of guests who will be served in a limited service hotel






23. Which group of housekeeping employees should receive blood born pathogen training






24. Which of the following is essential if employees are to effectively resolve guest problems as they occur






25. Which is the most important market for large convention hotels






26. Which of the following is the formula hoteliers use to calculate RevPar






27. What do the initials PM refer to in a hotel maintenance department






28. What does a foot candle measure






29. What is the type of dining in which each available menu item is sold for an individual price






30. The best menus are those developed based upon






31. What is most likely to happen when many travelers want to visit and stay in an area






32. When can a cross-functional team be an effective operatiional tool in a hotel






33. What should happen to service procedures after they have been implemented in a hotel






34. Who usually maintains the washers and ryers placed in a hotels guests laundry






35. Which of the following would be considered a user-generated web site

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






37. What is the term describing stealing of small quantities of something over a period of time






38. What is another lodging term for work-order






39. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






40. To whom does the sous chef in a large hotel report






41. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






42. What happens in a hotels OPL






43. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






44. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






45. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






46. What does Amtrak operate






47. What is the industry term for an organization that provides travel booking services on the internet






48. What is true about a marketing plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


49. What is true about second-tier management companies

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. What is the purpose of an MSDS