Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The best menus are those developed based upon






2. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






3. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






4. Which state is NOT among the 3 largest car rental location states






5. In regard to quality service - a gal of zero defects can






6. What is another lodging industry term for a specific hotel brand name






7. What is true about the traditional russian style


8. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






9. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






10. What is true about abandoned property






11. Which of the following would be considered a user-generated web site


12. What does STAR report evaluate






13. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






14. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






15. What is the difference between advertising and publicity






16. Managers can seek out service-minded staff by hiring those job applicants who






17. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






18. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






19. What does a foot candle measure






20. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






21. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






22. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






23. Which of the following best describes a 'moment of truth'






24. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






25. Which group of employees will most often initiate the largest number of work orders






26. Which group is more likely to use the services of a travel agent






27. Which of the following best describes 'managers reception' in a limited service hotel






28. Which of the following is most essential to providing good service






29. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






30. What is another lodging term for work-order






31. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






32. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






33. What is true about a marketing plan


34. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






35. What is true about sanitation concerns in a limited service- hotel






36. Which types of food items have labor 'built in' to their prices






37. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






38. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






39. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






40. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






41. To whom does the sous chef in a large hotel report






42. When would hotel guest be charged a corkage fee






43. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






44. What is the advantage of a CFL






45. How can guest service best be integrated with employee reward systems






46. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






47. What is the approximate number of attendees at the average business meeting






48. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






49. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






50. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy