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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which types of food items have labor 'built in' to their prices






2. What is true about mislaid property






3. 'Terry' refers to guest room amenities that






4. Which of the following is most essential to providing good service






5. What is true about food served in the traditional french style

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6. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






7. What is true about an investor in a hotel






8. Which is an example of a branded breakfast item






9. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






10. What is the most important reason for properly maintaining trash removal areas






11. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






12. Which group of housekeeping employees should receive blood born pathogen training






13. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors






14. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






15. What is the difference between advertising and publicity






16. Which is true about a hotels commitment to green practices






17. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






18. What is true about hotel management companies






19. Which of the following would be considered a user-generated web site

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20. What does STAR report evaluate






21. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






22. A CVB is typically funded by what






23. what type of activity describes the act of placing an ad in the yellow pages?






24. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






25. Which food service activity happens first






26. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






27. What is true about abandoned property






28. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






29. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






30. What is a per diem






31. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






32. What is true about a marketing plan

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33. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






34. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






35. Which of the following is NOT a demographic factor of a guest






36. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






37. A brand specific frequent guest program is an example of a...






38. What is true about abandoned property






39. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






40. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






41. Which brand is generally recognized as the first hotel chain






42. The best menus are those developed based upon






43. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






44. What should happen to service procedures after they have been implemented in a hotel






45. What is the term used to identify those who purchase the rights to a hotels brand naem






46. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






47. What does Amtrak operate






48. What is true about an accrual accounting system






49. Which group of employees will most often initiate the largest number of work orders






50. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






Can you answer 50 questions in 15 minutes?



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