Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






2. what type of activity describes the act of placing an ad in the yellow pages?






3. What is true about a hotel room that is 'on-change'






4. Who usually maintains the washers and dryers placed in a hotel's guest laundry






5. Which of the following is most essential to providing good service






6. Which of the following best describes a 'moment of truth'






7. Which food service activity happens first






8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






9. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






10. Who usually maintains the washers and ryers placed in a hotels guests laundry






11. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






12. Which housekeeping- related term is not used by professional hoteliers






13. Which of the following would be considered a user-generated web site

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14. Who will most often have the greatest detailed knowledge of guest likes and dislikes






15. When can a cross-functional team be an effective operatiional tool in a hotel






16. Which group is more likely to use the services of a travel agent






17. Which is true about a hotels commitment to green practices






18. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






19. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






20. What is a lodging industry term for hotels operating under the same brand name






21. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






22. What is the lodging industry term for a hotel that is not part of a franchise group?






23. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






24. What is a normal par level in hotel laundry






25. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






26. Which method would be least effective for determining guests' needs and wants






27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






28. To whom does the sous chef in a large hotel report






29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






30. Which state is NOT among the 3 largest car rental location states






31. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






32. When would hotel guest be charged a corkage fee






33. What is the greatest difference between full service and limited service hotels






34. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






35. Which of the following represents the correct order of procedures used in cleaning linens and terry products






36. What is true about an investor in a hotel






37. What is true about hotel management companies






38. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






39. What does STAR report evaluate






40. What is the purpose of an MSDS






41. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






42. For food service buyers when does the ownership exchange of products the have purchased actually take place






43. Which brand is generally recognized as the first hotel chain






44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






45. What is true about abandoned property






46. What is the industry term for an organization that provides travel booking services on the internet






47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






48. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






49. A CVB is typically funded by what






50. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast