Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
Emergency maintenance
A hotels sales and marketing teams results in relation to those of other hotels
20%
Upon receiving

2. What is true about a hosted bar
The host pays for the beverages cosumed by guests
Merchant model
The american hotel and lodging association
Be an effective way to measure progress toward established service standards

3. What is true about food served in the traditional french style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

4. Who is responsible for making the distinction between mislaid - lost and abandoned property

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

5. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
POM
Management contract
Personality type
Incandescent bulb

6. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
The elimination of insects - rodents and scavenging animals
Holiday inn
Room rates and the number of operating hotel properties will increase

7. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
They generally manage hotels for a fee
When resolving hotel operating problems
They should be update as guest preferences change over time

8. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Ritz carlton
$2.25
They will have the same quality service expectations
250

9. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
GDS
Marketing activity
An outside vendor
It has been intentionally left behind

10. What is true about transient travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name
Include bath towels - hand towels - and washclothes
They are individual travelers
Licensing

11. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The person in charge of the hotel's maintenances department
$1.38
A reunion held for veterans of the vietnam war
50%

12. Which group of employees will most often initiate the largest number of work orders
They are not being supervised with a service emphasis
French
Housekeeping
Franchise

13. What is true about a hotel room that is 'on-change'
It is vacant and not yet cleaned
Costs increase
A family on vacation
Do not clean this room now

14. What is a per diem
Profits are higher with banquet sales
It influences the guests total perception of a hotel visit
Franchise
A fixed amount paid for a guests daily travel expense

15. What best describes a hotels chief engineer

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

16. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Value
They will have the same quality service expectations
Preventive maintenance
Their price per unit declines

17. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
Value
Depreciation
They are not being supervised with a service emphasis
A stock issuing company that can own and operate its own hotels

18. What is the one reason a hotel owner might consider hiring a hotel management company
Improved overall managment of the hotel
They are not being supervised with a service emphasis
Laundry is processed
Profits are higher with banquet sales

19. Approximately how many hotels are in operation in the US
It is increasingly viewed by guests a a sign of commitment to quality service
A hotels occupancy tax
50000
It is a reception that includes the services of complimentary food and/or beverages

20. Which is true about a hotels commitment to green practices
It is increasingly viewed by guests a a sign of commitment to quality service
Eggs and breakfast meat items
Maintenance request
The cost is higher than that of dining room service

21. What is true about the traditional russian style

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

22. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Identifying guests needs and wants
Ritz carlton
AAHOA
When resolving hotel operating problems

23. what type of activity describes the act of placing an ad in the yellow pages?
Contribution margin
Licensing
$2.20
Marketing activity

24. What is the industry term for an organization that provides travel booking services on the internet
Eggs and breakfast meat items
OTA
Maintenance request
The person in charge of the hotel's maintenances department

25. which factor most influences guest perceptions about their experience at a lodging operation
Eggs and breakfast meat items
Banquet manager
$2.20
Service

26. Which of the following is the formula hoteliers use to calculate RevPar
Profits are higher with banquet sales
ADR x Occupancy Rate= RevPar
AAHOA
A fixed amount paid for a guests daily travel expense

27. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
Merchant model
They are individual travelers
Comp set

28. Which group would be classified as 'leisure travelers'
A family on vacation
It has been intentionally left behind
Merchant model
A web site that allows a hotel's guests to post reviews of their previous stays

29. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Pilferage
It is prepared and cooked at the guests' table
FOC
POM

30. from what language does the kitchen term 'mise en place' originate
Franchisors sales and marketing efforts
French
It is prepared and cooked at the guests' table
Chain

31. What is another lodging industry term for a specific hotel brand name
Reduced operational costs
The strength of the brand name and the revenue the name will bring to the hotel
Preventive maintenance
Flag

32. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Purchases of food
Franchise
Water pumps
20%

33. What is true about mislaid property
Purchases of food
It has been intentionally left behind
It is vacant and not yet cleaned
$3.20

34. What does STAR report evaluate
The strength of the brand name and the revenue the name will bring to the hotel
Incandescent bulb
A hotels sales and marketing teams results in relation to those of other hotels
It has been intentionally left behind

35. Which food service activity happens first
Confirm item quantity and quality
A family on vacation
OTA
Reduced operational costs

36. What is true about abandoned property
$13.53
Older travelers
It has been intentionally left behind
Purchases of food

37. The best menus are those developed based upon
BEO
Holiday inn
Guest preference
The investor seeks a return on investment (ROI)

38. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
French
When guests bring in their own bottles of alcohol for consumption at a hotel function
Do not clean this room now
Merchant model

39. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
Upon receiving
Confirm item quantity and quality
It is prepared and cooked at the guests' table

40. Who usually maintains the washers and ryers placed in a hotels guests laundry
Effectively answer open-ended questions about hypothetical service situations
The hotels general manager
$2.20
An outside vendor

41. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
OTA
Empowerment
GDS
Franchise service director

42. What is the term used to identify those who sell the rights to use a hotels brand name
To qualify prospects
Www.tripadvisor.com
Franchisor
An outside vendor

43. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
The hotel's executive housekeeper in keeping with the hotel policies and procedures
2-4% gross revenue
A web site that allows a hotel's guests to post reviews of their previous stays

44. What is true about an investor in a hotel
Service
Illumination levels
2-4% gross revenue
The investor seeks a return on investment (ROI)

45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
Management contract
Licensing
It influences the guests total perception of a hotel visit

46. Which group is more likely to use the services of a travel agent
The number of hotel rooms sold the previous night
It is increasingly viewed by guests a a sign of commitment to quality service
The ensure guest room cleanliness
Older travelers

47. What does Amtrak operate
Trains
Maintenance request
Deep cleaning
Preventive maintenance

48. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Your ADR is higher then that of your competitors
Sorting/washing/drying
They will have the same quality service expectations
They are not being supervised with a service emphasis

49. What is the greatest difference between full service and limited service hotels
By associating performance in providing guest service with employee compensation
The food and beverage services offered by the hotel
Make or buy items
Deep cleaning

50. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
They are important for all workers serving food
Comp set
French
20%