Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which factor has the most impact on the number of guests who will be served in a limited service hotel
3 times the normal usage
The number of hotel rooms sold the previous night
POM
$2.25

2. What is a per diem
A fixed amount paid for a guests daily travel expense
3 times the normal usage
The ensure guest room cleanliness
They operate hotels for owners using the management company's trade name as the hotels brand

3. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Presale activity
Daily
Attrition
Www.tripadvisor.com

4. How can guest service best be integrated with employee reward systems
Executive chef
By associating performance in providing guest service with employee compensation
ADR x Occupancy Rate= RevPar
They generally manage hotels for a fee

5. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area
Franchise
At the advertised ending time
The pool area
The food and beverage services offered by the hotel

6. Which position would be a direct report to a hotels F&B director
Banquet manager
An outside vendor
To qualify prospects
$2.20

7. What does a foot candle measure
They operate hotels for owners but do not use the management company's name as part of the hotels name
Upon receiving
Illumination levels
20%

8. Which of the following is the formula hoteliers use to calculate RevPar
ADR x Occupancy Rate= RevPar
By associating performance in providing guest service with employee compensation
Waste disposal costs
A la carte

9. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up
Attrition
To help keep workers safe
$3.20
They are important for all workers serving food

10. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
AAHOA
2-4% gross revenue
The ensure guest room cleanliness
Eggs and breakfast meat items

11. In Which type of booking model are room rates readily viewed on-line by potential guests?
Incandescent bulb
Merchant model
Reduced operational costs
Executive chef

12. which factor most influences guest perceptions about their experience at a lodging operation
A web site that allows a hotel's guests to post reviews of their previous stays
Management contract
25 or fewer
Service

13. Which group of housekeeping employees should receive blood born pathogen training
FOC
AAHOA
Room rates and the number of operating hotel properties will increase
All housekeeping employees

14. What is a lodging industry term for hotels operating under the same brand name
Guest preference
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
To help keep workers safe
Chain

15. What is the difference between advertising and publicity
Franchise service director
The number of hotel rooms sold the previous night
Older travelers
Publicity is free

16. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room
28
Waiting for guests to approach staff with specific problems
Www.tripadvisor.com
Service

17. A brand specific frequent guest program is an example of a...
Franchisors sales and marketing efforts
Guest preference
250
It has been intentionally left behind

18. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
Presale activity
An outside vendor
Improved overall managment of the hotel
Value

19. A CVB is typically funded by what
A hotels occupancy tax
Merchant model
They generally manage hotels for a fee
A stock issuing company that can own and operate its own hotels

20. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
Function rooms
They operate hotels for owners but do not use the management company's name as part of the hotels name
Www.tripadvisor.com
Independent

21. Which housekeeping- related term is not used by professional hoteliers
Maid
Kellogg cereal
Air handlers
Purchases of food

22. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
Package
The specific brands of products served and serving hours
$73.00
When guests bring in their own bottles of alcohol for consumption at a hotel function

23. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
BEO
When guests bring in their own bottles of alcohol for consumption at a hotel function
50%
GDS

24. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Preventive maintenance
Your ADR is higher then that of your competitors
An outside vendor
They are not being supervised with a service emphasis

25. Which group of employees will most often initiate the largest number of work orders
Preventive maintenance
Housekeeping
Franchise service director
Air handlers

26. Which is true about a hotels commitment to green practices
Routine maintenance
All housekeeping employees
When resolving hotel operating problems
It is increasingly viewed by guests a a sign of commitment to quality service

27. What is another lodging term for work-order
An outside vendor
Confirm item quantity and quality
Maintenance request
$3.20

28. What happens to the unit price of food service items as the number of those items purchased increases
Franchise service director
$1.38
The ensure guest room cleanliness
Their price per unit declines

29. What is true about an accrual accounting system
$13.53
FTC
It matches expenses incurred with revenues generated
Costs increase

30. what type of activity describes a site tour
A family on vacation
Presale activity
The american hotel and lodging association
By associating performance in providing guest service with employee compensation

31. Which of the following is NOT a demographic factor of a guest
The cost is higher than that of dining room service
Personality type
A stock issuing company that can own and operate its own hotels
20%

32. What is the purpose of an MSDS
Service
To help keep workers safe
Upon receiving
Management contract

33. Who has the greatest influence on the overall quality of service provided within a hotel
$2.20
Executive chef
The hotels general manager
Line level employees

34. What is the type of dining in which each available menu item is sold for an individual price
BEO
The host pays for the beverages cosumed by guests
A la carte
The number of hotel rooms sold the previous night

35. What is true about first tier management companies

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36. Which of the following is a demand generator
The cost is higher than that of dining room service
A college graduation weekend occurring near a hotel
$2.20
Www.tripadvisor.com

37. What is true about transient travelers
They generally manage hotels for a fee
Group market
They are individual travelers
All housekeeping employees

38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
Their price per unit declines
$2.20
They will have the same quality service expectations
Trains

39. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
$2.25
AAHOA
Service
They will have the same quality service expectations

40. In a housekeeping department - What is the role of inspector
20%
Function rooms
Guest preference
The ensure guest room cleanliness

41. For food service buyers when does the ownership exchange of products the have purchased actually take place
New york
Comp set
Upon receiving
It is prepared and cooked at the guests' table

42. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
Personality type
Purchases of food
$73.00
The american hotel and lodging association

43. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
A stock issuing company that can own and operate its own hotels
It influences the guests total perception of a hotel visit
GDS
The ensure guest room cleanliness

44. What is a REIT
A stock issuing company that can own and operate its own hotels
$3.20
BEO
Waiting for guests to approach staff with specific problems

45. What is a normal par level in hotel laundry
Preventive maintenance
Franchise
3 times the normal usage
Franchisor

46. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Independent
Presale activity
A web site that allows a hotel's guests to post reviews of their previous stays
$1.38

47. Which state is NOT among the 3 largest car rental location states
Include bath towels - hand towels - and washclothes
Daily
Publicity is free
New york

48. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
A reunion held for veterans of the vietnam war
$2.20
Contribution margin
AAHOA

49. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
The food and beverage services offered by the hotel
To help keep workers safe
The strength of the brand name and the revenue the name will bring to the hotel
FOC

50. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
When guests bring in their own bottles of alcohol for consumption at a hotel function
A stock issuing company that can own and operate its own hotels