Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






2. What is the term describing stealing of small quantities of something over a period of time






3. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






4. What is true about the cost of providing room service meals






5. What is true about hotel management companies






6. How can guest service best be integrated with employee reward systems






7. Which is the most important market for large convention hotels






8. What is the greatest difference between full service and limited service hotels






9. A brand specific frequent guest program is an example of a...






10. Which is an example of a consumer-generated content web site?






11. What is true about first tier management companies

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12. What is a REIT






13. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






14. What is the approximate number of attendees at the average business meeting






15. What is true about a hosted bar






16. When would hotel guest be charged a corkage fee






17. from what language does the kitchen term 'mise en place' originate






18. Which area would be considered public space in a hotel






19. What is the industry term for an organization that provides travel booking services on the internet






20. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






21. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






22. Which professional recognition is typically granted by a governmental agency






23. Which is an example of a branded breakfast item






24. What is true about a hotel room that is 'on-change'






25. Which of the following would be considered a user-generated web site

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26. Managers can seek out service-minded staff by hiring those job applicants who






27. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






28. Which group would be classified as 'leisure travelers'






29. What is the difference between advertising and publicity






30. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






31. What is true about an investor in a hotel






32. what type of activity describes a site tour






33. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising






34. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






35. What is the one reason a hotel owner might consider hiring a hotel management company






36. What should happen to service procedures after they have been implemented in a hotel






37. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






38. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






39. Which food service activity happens first






40. What is a normal par level in hotel laundry






41. Which types of food items have labor 'built in' to their prices






42. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast






43. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






44. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






45. What is true about transient travelers






46. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






47. What does STAR report evaluate






48. Which of the following is the formula hoteliers use to calculate RevPar






49. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






50. What happens in a hotels OPL