Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about a marketing plan

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2. To whom does the sous chef in a large hotel report






3. Who will most often have the greatest detailed knowledge of guest likes and dislikes






4. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






5. What is the type of dining in which each available menu item is sold for an individual price






6. In a hotel guest room - Which is a potential source of HIV






7. Which is true about a hotels commitment to green practices






8. What is true about sanitation concerns in a limited service- hotel






9. What is the approximate number of attendees at the average business meeting






10. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






11. What is true about mislaid property






12. Which is an example of a consumer-generated content web site?






13. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






14. Which area would be considered public space in a hotel






15. How can guest service best be integrated with employee reward systems






16. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






17. What is true about an accrual accounting system






18. What is the advantage of a CFL






19. Which of the following would be considered a user-generated web site

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20. What is true about an investor in a hotel






21. What best describes a hotels chief engineer

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22. Which of the following is essential if employees are to effectively resolve guest problems as they occur






23. In regard to quality service - a gal of zero defects can






24. What is a REIT






25. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






26. from what language does the kitchen term 'mise en place' originate






27. For food service buyers when does the ownership exchange of products the have purchased actually take place






28. In the lodging industry - What is the meaning of the term room mix






29. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






30. A brand specific frequent guest program is an example of a...






31. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






32. Which of the following best describes 'managers reception' in a limited service hotel






33. What is the lodging industry term for a hotel that is not part of a franchise group?






34. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






35. What is the most important reason for properly maintaining trash removal areas






36. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






37. What is a lodging industry term for hotels operating under the same brand name






38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






39. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






40. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






41. What does STAR report evaluate






42. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






43. Which of the following represents the correct order of procedures used in cleaning linens and terry products






44. What is the industry term for an organization that provides travel booking services on the internet






45. What should happen to service procedures after they have been implemented in a hotel






46. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






47. Which of the following is the formula hoteliers use to calculate RevPar






48. Which of the following is a demand generator






49. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality






50. Who has the greatest influence on the overall quality of service provided within a hotel