Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which group of housekeeping employees should receive blood born pathogen training
Older travelers
50000
Service
All housekeeping employees

2. Which food service activity happens first
Confirm item quantity and quality
FOC
They operate hotels for owners but do not use the management company's name as part of the hotels name
Maintenance request

3. What is true about hotel management companies
A web site that allows a hotel's guests to post reviews of their previous stays
A hotels sales and marketing teams results in relation to those of other hotels
They generally manage hotels for a fee
Be an effective way to measure progress toward established service standards

4. In the lodging industry - What is the meaning of the term room mix
Emergency maintenance
Value
The ratio of different room types in a hotel
POM

5. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Profits are higher with banquet sales
Water pumps
Opaque rate model
50000

6. Which of the following would be considered a user-generated web site

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7. What is the purpose of cold calling
To qualify prospects
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Banquet manager
It is increasingly viewed by guests a a sign of commitment to quality service

8. What do the initials PM refer to in a hotel maintenance department
Comp set
Preventive maintenance
Daily
A fixed amount paid for a guests daily travel expense

9. What does STAR report evaluate
Maintenance request
FOC
A hotels sales and marketing teams results in relation to those of other hotels
It is vacant and not yet cleaned

10. Which area would be considered public space in a hotel
By associating performance in providing guest service with employee compensation
The pool area
Needles left by intravenous drug users
It is vacant and not yet cleaned

11. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Group market
New york
An outside vendor

12. Which of the following is most essential to providing good service
Identifying guests needs and wants
Preventive maintenance
A hotels occupancy tax
Illumination levels

13. what type of activity describes a site tour
Presale activity
The investor seeks a return on investment (ROI)
A college graduation weekend occurring near a hotel
It is prepared and cooked at the guests' table

14. Which of the following is a demand generator
To help keep workers safe
The hotels general manager
$3.20
A college graduation weekend occurring near a hotel

15. What is true about an investor in a hotel
A reunion held for veterans of the vietnam war
The investor seeks a return on investment (ROI)
Older travelers
The elimination of insects - rodents and scavenging animals

16. What is the one reason a hotel owner might consider hiring a hotel management company
ADR x Occupancy Rate= RevPar
Improved overall managment of the hotel
It matches expenses incurred with revenues generated
Flag

17. What is a REIT
Executive chef
A stock issuing company that can own and operate its own hotels
250
A hotels occupancy tax

18. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Reduced operational costs
They are individual travelers
$3.20
Your ADR is higher then that of your competitors

19. Which is an example of a consumer-generated content web site?
The person in charge of the hotel's maintenances department
Www.tripadvisor.com
The american hotel and lodging association
Depreciation

20. A brand specific frequent guest program is an example of a...
All housekeeping employees
Franchisors sales and marketing efforts
Kellogg cereal
A reunion held for veterans of the vietnam war

21. What is true about mislaid property
Chain
The buying is based upon predetermined desired inventory levels
It has been intentionally left behind
Purchases of food

22. What is true about sanitation concerns in a limited service- hotel
$2.25
Night auditor
A college graduation weekend occurring near a hotel
They are important for all workers serving food

23. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
Franchisors sales and marketing efforts
Depreciation
$73.00

24. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Room rates and the number of operating hotel properties will increase
Needles left by intravenous drug users
New york
Deep cleaning

25. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
A college graduation weekend occurring near a hotel
Contribution margin
Daily
Marketing activity

26. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
FOC
$13.53
28
The hotel's executive housekeeper in keeping with the hotel policies and procedures

27. When can a cross-functional team be an effective operatiional tool in a hotel
By associating performance in providing guest service with employee compensation
When resolving hotel operating problems
$1.38
Night auditor

28. What is another lodging term for work-order
Their price per unit declines
The ensure guest room cleanliness
Maintenance request
The authority to make key decisions

29. A CVB is typically funded by what
A hotels occupancy tax
It has been intentionally left behind
The american hotel and lodging association
The elimination of insects - rodents and scavenging animals

30. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
Needles left by intravenous drug users
They are important for all workers serving food
Empowerment
When resolving hotel operating problems

31. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Upon receiving
A stock issuing company that can own and operate its own hotels
Incandescent bulb
Franchise service director

32. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Franchisors sales and marketing efforts
OTA
25 or fewer
Management contract

33. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared
Do not clean this room now
Comp set
Executive chef
French

34. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Do not clean this room now
They are individual travelers
The american hotel and lodging association
Presale activity

35. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
$3.20
They will have the same quality service expectations
When guests bring in their own bottles of alcohol for consumption at a hotel function

36. What is true about food served in the traditional french style

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37. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
The elimination of insects - rodents and scavenging animals
To help keep workers safe
Air handlers

38. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
A reunion held for veterans of the vietnam war
They will have the same quality service expectations
Line level employees
POM

39. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
All housekeeping employees
The authority to make key decisions
The investor seeks a return on investment (ROI)

40. Who has the greatest influence on the overall quality of service provided within a hotel
Licensing
The hotels general manager
The host pays for the beverages cosumed by guests
They operate hotels for owners using the management company's trade name as the hotels brand

41. For food service buyers when does the ownership exchange of products the have purchased actually take place
Guest preference
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Upon receiving
They generally manage hotels for a fee

42. What is the most important reason for properly maintaining trash removal areas
Maintenance request
A reunion held for veterans of the vietnam war
All housekeeping employees
The elimination of insects - rodents and scavenging animals

43. What is true about first tier management companies

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44. What is the lodging industry term for a hotel that is not part of a franchise group?
Independent
When resolving hotel operating problems
Needles left by intravenous drug users
A la carte

45. Which types of food items have labor 'built in' to their prices
Maintenance request
Make or buy items
Attrition
ADR x Occupancy Rate= RevPar

46. Which professional recognition is typically granted by a governmental agency
They are important for all workers serving food
Licensing
It is a reception that includes the services of complimentary food and/or beverages
20%

47. Which group would be classified as 'leisure travelers'
A la carte
They will have the same quality service expectations
A family on vacation
It has been intentionally left behind

48. For Which item below would a 'replace as needed' program be best
Water pumps
FOC
A hotels sales and marketing teams results in relation to those of other hotels
28

49. Which brand is generally recognized as the first hotel chain
Holiday inn
A college graduation weekend occurring near a hotel
Improved overall managment of the hotel
Eggs and breakfast meat items

50. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Line level employees
Package
Reduced operational costs
Your ADR is higher then that of your competitors