Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following best describes 'managers reception' in a limited service hotel






2. Managers can seek out service-minded staff by hiring those job applicants who






3. For Which item below would a 'replace as needed' program be best






4. Which is an example of a consumer-generated content web site?






5. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






6. What is true about a hotel room that is 'on-change'






7. What is true about sanitation concerns in a limited service- hotel






8. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






9. What is the term used to identify those who purchase the rights to a hotels brand naem






10. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






11. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






12. Which is the most important market for large convention hotels






13. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






14. What is true about a marketing plan

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15. What is the term describing stealing of small quantities of something over a period of time






16. What does a foot candle measure






17. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






18. What is most likely to happen when many travelers want to visit and stay in an area






19. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






20. What is the industry term for an organization that provides travel booking services on the internet






21. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






22. In a housekeeping department - What is the role of inspector






23. from what language does the kitchen term 'mise en place' originate






24. What is a per diem






25. In a hotel guest room - Which is a potential source of HIV






26. To whom does the sous chef in a large hotel report






27. Which group of employees will most often initiate the largest number of work orders






28. Which of the following is most essential to providing good service






29. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






30. What best describes a hotels chief engineer

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31. Which of the following is essential if employees are to effectively resolve guest problems as they occur






32. What do the initials PM refer to in a hotel maintenance department






33. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






34. What is true about the cost of providing room service meals






35. 'Terry' refers to guest room amenities that






36. What is the type of dining in which each available menu item is sold for an individual price






37. Who usually maintains the washers and ryers placed in a hotels guests laundry






38. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






39. Which method would be least effective for determining guests' needs and wants






40. Who usually maintains the washers and dryers placed in a hotel's guest laundry






41. What is the most important reason for properly maintaining trash removal areas






42. Who has the greatest influence on the overall quality of service provided within a hotel






43. What does STAR report evaluate






44. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment






45. which factor most influences guest perceptions about their experience at a lodging operation






46. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






47. Which of the following represents the correct order of procedures used in cleaning linens and terry products






48. What is true about abandoned property






49. What is true about food served in the traditional french style

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50. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town