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Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






2. What is the lodging industry term for a hotel that is not part of a franchise group?






3. Which food service activity happens first






4. Which types of food items have labor 'built in' to their prices






5. What happens in a hotels OPL






6. What is true about abandoned property






7. What is a normal par level in hotel laundry






8. Who usually maintains the washers and ryers placed in a hotels guests laundry






9. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






10. which factor most influences guest perceptions about their experience at a lodging operation






11. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






12. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






13. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light






14. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






15. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






16. Which of the following best describes a 'moment of truth'






17. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?






18. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






19. What is true about second-tier management companies

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20. What is the purpose of an MSDS






21. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






22. What does STAR report evaluate






23. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






24. What is another lodging term for work-order






25. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






26. What is true about abandoned property






27. Which housekeeping- related term is not used by professional hoteliers






28. What is true about hotel management companies






29. Which is an example of a branded breakfast item






30. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






31. What is the type of dining in which each available menu item is sold for an individual price






32. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






33. Which method would be least effective for determining guests' needs and wants






34. How can guest service best be integrated with employee reward systems






35. Which group of housekeeping employees should receive blood born pathogen training






36. Which factor has the most impact on the number of guests who will be served in a limited service hotel






37. What is the greatest difference between full service and limited service hotels






38. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






39. What does Amtrak operate






40. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'






41. When can a cross-functional team be an effective operatiional tool in a hotel






42. A CVB is typically funded by what






43. Which group would be classified as 'leisure travelers'






44. What is true about transient travelers






45. What is true about the cost of providing room service meals






46. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






47. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






48. Which area would be considered public space in a hotel






49. In a hotel guest room - Which is a potential source of HIV






50. What is the industry term for an organization that provides travel booking services on the internet