Lodging Operations 101

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Waste disposal costs
OTA
$1.38
Attrition


2. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Guest preference
50%
A la carte
Management contract


3. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The cost is higher than that of dining room service
Guest preference
The strength of the brand name and the revenue the name will bring to the hotel
Preventive maintenance


4. What is true about a hosted bar
GDS
Presale activity
Function rooms
The host pays for the beverages cosumed by guests


5. Which of the following best describes a 'moment of truth'
Group market
It influences the guests total perception of a hotel visit
Comp set
Management contract


6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
Executive chef
GDS
ADR x Occupancy Rate= RevPar
The cost is higher than that of dining room service


7. Which housekeeping- related term is not used by professional hoteliers
Service
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Maid
Chain


8. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible
Depreciation
The hotels general manager
It has been intentionally left behind
Identifying guests needs and wants


9. What is true about transient travelers
Needles left by intravenous drug users
Laundry is processed
Presale activity
They are individual travelers


10. What is the advantage of a CFL
Marketing activity
Reduced operational costs
They operate hotels for owners but do not use the management company's name as part of the hotels name
Line level employees


11. Which is an example of a consumer-generated content web site?
Www.tripadvisor.com
The authority to make key decisions
They are not being supervised with a service emphasis
The strength of the brand name and the revenue the name will bring to the hotel


12. In a housekeeping department - What is the role of inspector
Executive chef
The ensure guest room cleanliness
$13.53
A reunion held for veterans of the vietnam war


13. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Eggs and breakfast meat items
Room rates and the number of operating hotel properties will increase
Trains


14. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
Room rates and the number of operating hotel properties will increase
POM
Profits are higher with banquet sales
Waste disposal costs


15. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
They operate hotels for owners using the management company's trade name as the hotels brand
Franchise service director
Daily
28


16. What is the purpose of an MSDS
Water pumps
Waste disposal costs
Contribution margin
To help keep workers safe


17. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Service
Maid
Upon receiving
$1.38


18. What is true about an investor in a hotel
To qualify prospects
Eggs and breakfast meat items
The investor seeks a return on investment (ROI)
Empowerment


19. What is true about abandoned property
It has been intentionally left behind
Presale activity
Profits are higher with banquet sales
Chain


20. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Housekeeping
An outside vendor
Line level employees
Needles left by intravenous drug users


21. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
Air handlers
Improved overall managment of the hotel
Housekeeping
It is designed to meet the hotel's sales goal


22. What is true about mislaid property
$3.20
Publicity is free
It has been intentionally left behind
They will have the same quality service expectations


23. In regard to quality service - a gal of zero defects can
Be an effective way to measure progress toward established service standards
Flag
50000
AAHOA


24. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
The hotels general manager
250
Kellogg cereal
Eggs and breakfast meat items


25. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
Maid
2-4% gross revenue
The host pays for the beverages cosumed by guests
It is vacant and not yet cleaned


26. Which is true about a hotels commitment to green practices
A la carte
Chain
Maintenance request
It is increasingly viewed by guests a a sign of commitment to quality service


27. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed
Ritz carlton
Daily
Maintenance request
Function rooms


28. What is most likely to happen when many travelers want to visit and stay in an area
Room rates and the number of operating hotel properties will increase
Preventive maintenance
$2.25
The authority to make key decisions


29. Which of the following would be considered a user-generated web site

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30. What is true about the cost of providing room service meals
They should be update as guest preferences change over time
It is prepared and cooked at the guests' table
The cost is higher than that of dining room service
Profits are higher with banquet sales


31. Which area would be considered public space in a hotel
They operate hotels for owners using the management company's trade name as the hotels brand
The pool area
28
20%


32. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
20%
Your ADR is higher then that of your competitors
When guests bring in their own bottles of alcohol for consumption at a hotel function
The elimination of insects - rodents and scavenging animals


33. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
$13.53
50000
A hotels sales and marketing teams results in relation to those of other hotels
Preventive maintenance


34. Who is responsible for making the distinction between mislaid - lost and abandoned property

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35. What is true about the traditional russian style

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36. Which of the following best describes 'managers reception' in a limited service hotel
It has been intentionally left behind
It is a reception that includes the services of complimentary food and/or beverages
They operate hotels for owners but do not use the management company's name as part of the hotels name
2-4% gross revenue


37. What is true about first tier management companies

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38. What is a normal par level in hotel laundry
It is prepared and cooked at the guests' table
3 times the normal usage
Include bath towels - hand towels - and washclothes
Line level employees


39. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
It is increasingly viewed by guests a a sign of commitment to quality service
FOC
It has been intentionally left behind
They are individual travelers


40. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
A family on vacation
It is prepared and cooked at the guests' table
Contribution margin
Trains


41. Which position would be a direct report to a hotels F&B director
A family on vacation
A hotels occupancy tax
Banquet manager
It is a reception that includes the services of complimentary food and/or beverages


42. For food service buyers when does the ownership exchange of products the have purchased actually take place
Emergency maintenance
Eggs and breakfast meat items
Upon receiving
Opaque rate model


43. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
Service
BEO
Maid
Air handlers


44. What is the term used to identify those who sell the rights to use a hotels brand name
$2.25
$13.53
Franchisor
The person in charge of the hotel's maintenances department


45. What is true about abandoned property
It has been intentionally left behind
An outside vendor
OTA
Preventive maintenance


46. Which of the following is most essential to providing good service
A family on vacation
Licensing
Identifying guests needs and wants
They will have the same quality service expectations


47. What best describes a hotels chief engineer

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48. When would hotel guest be charged a corkage fee
A reunion held for veterans of the vietnam war
A family on vacation
They generally manage hotels for a fee
When guests bring in their own bottles of alcohol for consumption at a hotel function


49. What is a lodging industry term for hotels operating under the same brand name
A family on vacation
$73.00
Chain
20%


50. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
New york
Waiting for guests to approach staff with specific problems
They will have the same quality service expectations
Do not clean this room now