Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






2. A brand specific frequent guest program is an example of a...






3. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






4. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






5. Which group of employees will most often initiate the largest number of work orders






6. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






7. What is true about a marketing plan

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8. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






9. from what language does the kitchen term 'mise en place' originate






10. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






11. Who has the greatest influence on the overall quality of service provided within a hotel






12. In a housekeeping department - What is the role of inspector






13. What should happen to service procedures after they have been implemented in a hotel






14. What is true about abandoned property






15. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






16. How can guest service best be integrated with employee reward systems






17. What is true about abandoned property






18. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






19. What is the advantage of a CFL






20. Which is an example of a consumer-generated content web site?






21. Which group is more likely to use the services of a travel agent






22. what type of activity describes the act of placing an ad in the yellow pages?






23. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






24. What is true about the cost of providing room service meals






25. What is a REIT






26. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






27. When would hotel guest be charged a corkage fee






28. Which of the following is essential if employees are to effectively resolve guest problems as they occur






29. What do the initials PM refer to in a hotel maintenance department






30. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type






31. What is the lodging industry term for a hotel that is not part of a franchise group?






32. What is a per diem






33. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility






34. A CVB is typically funded by what






35. In regard to quality service - a gal of zero defects can






36. Which position would be a direct report to a hotels F&B director






37. Who usually maintains the washers and ryers placed in a hotels guests laundry






38. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






39. Which types of food items have labor 'built in' to their prices






40. Which of the following is most essential to providing good service






41. Which of the following best describes 'managers reception' in a limited service hotel






42. What is the industry term for an organization that provides travel booking services on the internet






43. What is true about a hotel room that is 'on-change'






44. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






45. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






46. In the lodging industry - What is the meaning of the term room mix






47. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI






48. What is true about transient travelers






49. Which is true about a hotels commitment to green practices






50. What is true about a hosted bar