SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the name of a lodging industry trade association that has been at the forefront of promoting fairness in the hotel franchising
Www.tripadvisor.com
It influences the guests total perception of a hotel visit
AAHOA
20%
2. What is the term used to identify those who purchase the rights to a hotels brand naem
A reunion held for veterans of the vietnam war
The person in charge of the hotel's maintenances department
Franchise
Empowerment
3. Managers can seek out service-minded staff by hiring those job applicants who
Effectively answer open-ended questions about hypothetical service situations
Group market
They operate hotels for owners using the management company's trade name as the hotels brand
The buying is based upon predetermined desired inventory levels
4. Which method would be least effective for determining guests' needs and wants
New york
It influences the guests total perception of a hotel visit
Kellogg cereal
Waiting for guests to approach staff with specific problems
5. Which area would be considered public space in a hotel
The pool area
Www.tripadvisor.com
The hotels general manager
Make or buy items
6. Which group is more likely to use the services of a travel agent
2-4% gross revenue
$3.20
Older travelers
Emergency maintenance
7. For food service buyers when does the ownership exchange of products the have purchased actually take place
Attrition
Upon receiving
Pilferage
The pool area
8. Which of the following is essential if employees are to effectively resolve guest problems as they occur
The authority to make key decisions
GDS
3 times the normal usage
They are individual travelers
9. Which of the following best describes 'managers reception' in a limited service hotel
25 or fewer
Identifying guests needs and wants
It is a reception that includes the services of complimentary food and/or beverages
Executive chef
10. What happens in a hotels OPL
Laundry is processed
They are individual travelers
A reunion held for veterans of the vietnam war
Profits are higher with banquet sales
11. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?
50%
Marketing activity
Profits are higher with banquet sales
Function rooms
12. What is the approximate number of attendees at the average business meeting
25 or fewer
When guests bring in their own bottles of alcohol for consumption at a hotel function
$1.38
It is vacant and not yet cleaned
13. Which factor has the most impact on the number of guests who will be served in a limited service hotel
Holiday inn
The number of hotel rooms sold the previous night
Do not clean this room now
Www.tripadvisor.com
14. What does STAR report evaluate
Upon receiving
A hotels sales and marketing teams results in relation to those of other hotels
Improved overall managment of the hotel
Flag
15. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Older travelers
OTA
Opaque rate model
Value
16. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
They are important for all workers serving food
The pool area
Needles left by intravenous drug users
17. What is a guest seeking to communicate with a DND sign placed on the outside of the door?
Upon receiving
Do not clean this room now
3 times the normal usage
A web site that allows a hotel's guests to post reviews of their previous stays
18. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Opaque rate model
Group market
The food and beverage services offered by the hotel
Purchases of food
19. Which housekeeping- related term is not used by professional hoteliers
ADR x Occupancy Rate= RevPar
Maid
A la carte
FOC
20. Approximately how many hotels are in operation in the US
28
OTA
FTC
50000
21. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Preventive maintenance
AAHOA
ADR x Occupancy Rate= RevPar
Franchise
22. What is true about a hosted bar
The pool area
They should be update as guest preferences change over time
The host pays for the beverages cosumed by guests
The hotel's executive housekeeper in keeping with the hotel policies and procedures
23. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
It influences the guests total perception of a hotel visit
French
Service
The specific brands of products served and serving hours
24. Which is an example of a branded breakfast item
25 or fewer
Kellogg cereal
Illumination levels
Emergency maintenance
25. Which group would be classified as 'leisure travelers'
The authority to make key decisions
Routine maintenance
A family on vacation
3 times the normal usage
26. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
Franchise
Eggs and breakfast meat items
The host pays for the beverages cosumed by guests
The ratio of different room types in a hotel
27. Which food service activity happens first
Maid
Sorting/washing/drying
Confirm item quantity and quality
A hotels occupancy tax
28. What does Amtrak operate
Personality type
Trains
They are individual travelers
$1.38
29. Which of the following is the formula hoteliers use to calculate RevPar
Costs increase
Package
ADR x Occupancy Rate= RevPar
Preventive maintenance
30. What is true about an accrual accounting system
A college graduation weekend occurring near a hotel
Www.tripadvisor.com
It matches expenses incurred with revenues generated
Needles left by intravenous drug users
31. What is the type of dining in which each available menu item is sold for an individual price
Presale activity
Your ADR is higher then that of your competitors
A la carte
They operate hotels for owners but do not use the management company's name as part of the hotels name
32. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
3 times the normal usage
It is designed to meet the hotel's sales goal
$13.53
33. What is true about food served in the traditional french style
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Who is responsible for making the distinction between mislaid - lost and abandoned property
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
35. What is true about a hotel room that is 'on-change'
A web site that allows a hotel's guests to post reviews of their previous stays
$2.20
$1.38
It is vacant and not yet cleaned
36. What should happen to service procedures after they have been implemented in a hotel
Reduced operational costs
Publicity is free
Opaque rate model
They should be update as guest preferences change over time
37. What is true about abandoned property
The ensure guest room cleanliness
Upon receiving
It has been intentionally left behind
Pilferage
38. Which state is NOT among the 3 largest car rental location states
50000
New york
Older travelers
Flag
39. In regard to quality service - a gal of zero defects can
Do not clean this room now
Be an effective way to measure progress toward established service standards
A web site that allows a hotel's guests to post reviews of their previous stays
Trains
40. Which types of food items have labor 'built in' to their prices
A la carte
Publicity is free
Make or buy items
Routine maintenance
41. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
BEO
Older travelers
They operate hotels for owners using the management company's trade name as the hotels brand
42. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
50%
Holiday inn
Ritz carlton
Service
43. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
Merchant model
The ratio of different room types in a hotel
Licensing
44. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
50%
A family on vacation
Licensing
Emergency maintenance
45. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
FOC
Older travelers
Housekeeping
46. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Sorting/washing/drying
The food and beverage services offered by the hotel
Management contract
Function rooms
47. Which of the following is most essential to providing good service
It is a reception that includes the services of complimentary food and/or beverages
Routine maintenance
Identifying guests needs and wants
Needles left by intravenous drug users
48. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space
250
Maid
Function rooms
Deep cleaning
49. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Franchisor
New york
A reunion held for veterans of the vietnam war
Group market
50. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Costs increase
Sorting/washing/drying
Contribution margin
$2.25
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests