Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about an investor in a hotel






2. In a hotel with the linen cost of $2 -486 in the month and the rooms sold was 1 -130 - what was the hotel's linen cost per occupied room






3. What is the industry term for an organization that provides travel booking services on the internet






4. What is true about transient travelers






5. For Which item below would a 'replace as needed' program be best






6. Who has the greatest influence on the overall quality of service provided within a hotel






7. What is the most important reason for properly maintaining trash removal areas






8. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department






9. What does STAR report evaluate






10. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000






11. Shat complimentary breakfast characteristics are typically established by a hotels franchise company






12. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price






13. Which housekeeping- related term is not used by professional hoteliers






14. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






15. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents






16. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area






17. What does Amtrak operate






18. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest






19. 'Terry' refers to guest room amenities that






20. What is another lodging term for work-order






21. Which of the following would be considered a user-generated web site

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22. What is true about the traditional russian style

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23. In the lodging industry - What is the meaning of the term room mix






24. A brand specific frequent guest program is an example of a...






25. What is true about a hotel room that is 'on-change'






26. Which of the following represents the correct order of procedures used in cleaning linens and terry products






27. Which association is a collection of state-level hotel associations working together to meet the educational - social - and legislative needs of its members






28. In a housekeeping department - What is the role of inspector






29. Which group would be classified as 'leisure travelers'






30. Which is true about a hotels commitment to green practices






31. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






32. Which group of housekeeping employees should receive blood born pathogen training






33. What is the one reason a hotel owner might consider hiring a hotel management company






34. What is true about abandoned property






35. What is true about the cost of providing room service meals






36. Which is the most important market for large convention hotels






37. What is a REIT






38. Who is responsible for making the distinction between mislaid - lost and abandoned property

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39. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






40. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






41. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






42. In a full service hotel What is true abouth the profitability of banquet food sales compared to that of dining room sales?






43. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost






44. Which factor has the most impact on the number of guests who will be served in a limited service hotel






45. What is true about mislaid property






46. from what language does the kitchen term 'mise en place' originate






47. Which group of employees will most often initiate the largest number of work orders






48. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






49. What is the difference between advertising and publicity






50. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light