Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
Pilferage
The cost is higher than that of dining room service
Waste disposal costs
An outside vendor

2. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
The specific brands of products served and serving hours
Package
$1.38
It influences the guests total perception of a hotel visit

3. What is true about food served in the traditional french style

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4. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
Emergency maintenance
Ritz carlton
Improved overall managment of the hotel
They should be update as guest preferences change over time

5. An investor makes and investment of 1000000 and acheives a $200000 profit on that investment in this example what was the investors ROI
The host pays for the beverages cosumed by guests
It has been intentionally left behind
Publicity is free
20%

6. Which position would be a direct report to a hotels F&B director
Banquet manager
Night auditor
Franchisors sales and marketing efforts
Package

7. What best describes a hotels chief engineer

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8. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Incandescent bulb
A la carte
Attrition
OTA

9. which factor most influences guest perceptions about their experience at a lodging operation
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Service
GDS
The food and beverage services offered by the hotel

10. What does Amtrak operate
Personality type
Trains
It is designed to meet the hotel's sales goal
An outside vendor

11. What is true about an accrual accounting system
Marketing activity
A reunion held for veterans of the vietnam war
It matches expenses incurred with revenues generated
FOC

12. What is the term used to identify those who sell the rights to use a hotels brand name
$1.38
Franchisor
Preventive maintenance
It is prepared and cooked at the guests' table

13. Who has the greatest influence on the overall quality of service provided within a hotel
Air handlers
Franchisors sales and marketing efforts
It is prepared and cooked at the guests' table
The hotels general manager

14. Which group of employees will most often initiate the largest number of work orders
Housekeeping
POM
Make or buy items
Line level employees

15. What do the initials PM refer to in a hotel maintenance department
Publicity is free
Preventive maintenance
$73.00
Franchisors sales and marketing efforts

16. Which state is NOT among the 3 largest car rental location states
Waiting for guests to approach staff with specific problems
New york
The ensure guest room cleanliness
Reduced operational costs

17. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
The number of hotel rooms sold the previous night
Room rates and the number of operating hotel properties will increase
Laundry is processed

18. To whom does the sous chef in a large hotel report
Service
It has been intentionally left behind
Executive chef
2-4% gross revenue

19. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
The american hotel and lodging association
The person in charge of the hotel's maintenances department
The strength of the brand name and the revenue the name will bring to the hotel
It has been intentionally left behind

20. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Purchases of food
It is designed to meet the hotel's sales goal
Executive chef

21. 'Terry' refers to guest room amenities that
Include bath towels - hand towels - and washclothes
Guest preference
$3.20
It matches expenses incurred with revenues generated

22. Which food service activity happens first
It matches expenses incurred with revenues generated
2-4% gross revenue
Maid
Confirm item quantity and quality

23. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
Your ADR is higher then that of your competitors
2-4% gross revenue
25 or fewer
Contribution margin

24. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
The pool area
Service
Preventive maintenance

25. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?
New york
When guests bring in their own bottles of alcohol for consumption at a hotel function
GDS
Be an effective way to measure progress toward established service standards

26. What is the greatest difference between full service and limited service hotels
The food and beverage services offered by the hotel
To help keep workers safe
At the advertised ending time
Night auditor

27. Managers can seek out service-minded staff by hiring those job applicants who
Costs increase
It is designed to meet the hotel's sales goal
All housekeeping employees
Effectively answer open-ended questions about hypothetical service situations

28. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Franchisor
Make or buy items
Deep cleaning
Preventive maintenance

29. Which is an example of a consumer-generated content web site?
It is vacant and not yet cleaned
Www.tripadvisor.com
Contribution margin
Effectively answer open-ended questions about hypothetical service situations

30. What does STAR report evaluate
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
A hotels sales and marketing teams results in relation to those of other hotels
A college graduation weekend occurring near a hotel
They are important for all workers serving food

31. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
Night auditor
The ensure guest room cleanliness
They operate hotels for owners using the management company's trade name as the hotels brand
The hotels general manager

32. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town
$73.00
Laundry is processed
Management contract
Guest preference

33. What is another lodging term for work-order
Maintenance request
20%
To help keep workers safe
Water pumps

34. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships
Maintenance request
Make or buy items
A hotels occupancy tax
FOC

35. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
OTA
The ratio of different room types in a hotel
They operate hotels for owners but do not use the management company's name as part of the hotels name
2-4% gross revenue

36. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
Opaque rate model
Routine maintenance
50000
Identifying guests needs and wants

37. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
$2.25
The cost is higher than that of dining room service
Preventive maintenance
Your ADR is higher then that of your competitors

38. Which of the following best describes 'managers reception' in a limited service hotel
BEO
The host pays for the beverages cosumed by guests
It is a reception that includes the services of complimentary food and/or beverages
Kellogg cereal

39. What is the lodging industry term for a hotel that is not part of a franchise group?
Franchisor
Flag
Confirm item quantity and quality
Independent

40. Which is the most important market for large convention hotels
The american hotel and lodging association
Group market
They operate hotels for owners but do not use the management company's name as part of the hotels name
New york

41. What is most likely to happen when many travelers want to visit and stay in an area
They are individual travelers
Room rates and the number of operating hotel properties will increase
$1.38
FOC

42. Which is an example of a branded breakfast item
Kellogg cereal
250
Older travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name

43. Which professional recognition is typically granted by a governmental agency
Www.tripadvisor.com
Licensing
It is vacant and not yet cleaned
When guests bring in their own bottles of alcohol for consumption at a hotel function

44. What term is used to describe the relationship between the amount paid for an item and the item's perceived quality
The number of hotel rooms sold the previous night
The ratio of different room types in a hotel
Value
The host pays for the beverages cosumed by guests

45. Which housekeeping- related term is not used by professional hoteliers
Maid
Kellogg cereal
FTC
It is vacant and not yet cleaned

46. What happens in a hotels OPL
When resolving hotel operating problems
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Pilferage
Laundry is processed

47. A brand specific frequent guest program is an example of a...
They should be update as guest preferences change over time
Franchisors sales and marketing efforts
2-4% gross revenue
It is increasingly viewed by guests a a sign of commitment to quality service

48. What happens to the unit price of food service items as the number of those items purchased increases
Their price per unit declines
An outside vendor
It matches expenses incurred with revenues generated
Room rates and the number of operating hotel properties will increase

49. Who usually maintains the washers and ryers placed in a hotels guests laundry
An outside vendor
Personality type
Upon receiving
Sorting/washing/drying

50. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
Night auditor
Their price per unit declines
A reunion held for veterans of the vietnam war
The authority to make key decisions