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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
Their price per unit declines
Guest preference
They will have the same quality service expectations
Package
2. what type of activity describes the act of placing an ad in the yellow pages?
Routine maintenance
Marketing activity
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
It is designed to meet the hotel's sales goal
3. What is true about a hotel room that is 'on-change'
The ratio of different room types in a hotel
It is vacant and not yet cleaned
$13.53
All housekeeping employees
4. Who usually maintains the washers and dryers placed in a hotel's guest laundry
FOC
Costs increase
An outside vendor
3 times the normal usage
5. Which of the following is most essential to providing good service
ADR x Occupancy Rate= RevPar
Upon receiving
Identifying guests needs and wants
$1.38
6. Which of the following best describes a 'moment of truth'
It influences the guests total perception of a hotel visit
250
Kellogg cereal
Night auditor
7. Which food service activity happens first
It is a reception that includes the services of complimentary food and/or beverages
Confirm item quantity and quality
Comp set
OTA
8. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
The authority to make key decisions
A family on vacation
A fixed amount paid for a guests daily travel expense
Contribution margin
9. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel
An outside vendor
French
Franchise service director
The strength of the brand name and the revenue the name will bring to the hotel
10. Who usually maintains the washers and ryers placed in a hotels guests laundry
Deep cleaning
An outside vendor
The food and beverage services offered by the hotel
Waiting for guests to approach staff with specific problems
11. What is the management term for granting authority to employees to make key decisions within their assigned areas of responsibility
The hotels general manager
BEO
Empowerment
Costs increase
12. Which housekeeping- related term is not used by professional hoteliers
Night auditor
Management contract
Maid
A reunion held for veterans of the vietnam war
13. Which of the following would be considered a user-generated web site
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on line
183
14. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The authority to make key decisions
Line level employees
Value
Service
15. When can a cross-functional team be an effective operatiional tool in a hotel
Confirm item quantity and quality
When resolving hotel operating problems
Contribution margin
A stock issuing company that can own and operate its own hotels
16. Which group is more likely to use the services of a travel agent
Publicity is free
They operate hotels for owners using the management company's trade name as the hotels brand
Do not clean this room now
Older travelers
17. Which is true about a hotels commitment to green practices
New york
Purchases of food
Effectively answer open-ended questions about hypothetical service situations
It is increasingly viewed by guests a a sign of commitment to quality service
18. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
Comp set
Purchases of food
The host pays for the beverages cosumed by guests
Kellogg cereal
19. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?
At the advertised ending time
Ritz carlton
$2.25
A hotels sales and marketing teams results in relation to those of other hotels
20. What is a lodging industry term for hotels operating under the same brand name
The food and beverage services offered by the hotel
Guest preference
Franchise
Chain
21. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Maintenance request
$1.38
French
250
22. What is the lodging industry term for a hotel that is not part of a franchise group?
Group market
Service
It is a reception that includes the services of complimentary food and/or beverages
Independent
23. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand
Eggs and breakfast meat items
Depreciation
It is vacant and not yet cleaned
The strength of the brand name and the revenue the name will bring to the hotel
24. What is a normal par level in hotel laundry
Independent
3 times the normal usage
The hotel's executive housekeeper in keeping with the hotel policies and procedures
Air handlers
25. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as
A la carte
The cost is higher than that of dining room service
Guest preference
Emergency maintenance
26. Which method would be least effective for determining guests' needs and wants
Improved overall managment of the hotel
Identifying guests needs and wants
Waiting for guests to approach staff with specific problems
The food and beverage services offered by the hotel
27. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
A college graduation weekend occurring near a hotel
Confirm item quantity and quality
Opaque rate model
Waiting for guests to approach staff with specific problems
28. To whom does the sous chef in a large hotel report
It is a reception that includes the services of complimentary food and/or beverages
Executive chef
When resolving hotel operating problems
Empowerment
29. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
$2.20
A hotels occupancy tax
Preventive maintenance
Deep cleaning
30. Which state is NOT among the 3 largest car rental location states
They should be update as guest preferences change over time
It has been intentionally left behind
Franchise
New york
31. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve
It is vacant and not yet cleaned
The investor seeks a return on investment (ROI)
2-4% gross revenue
Housekeeping
32. When would hotel guest be charged a corkage fee
It influences the guests total perception of a hotel visit
It is prepared and cooked at the guests' table
25 or fewer
When guests bring in their own bottles of alcohol for consumption at a hotel function
33. What is the greatest difference between full service and limited service hotels
2-4% gross revenue
Identifying guests needs and wants
The food and beverage services offered by the hotel
25 or fewer
34. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet
A stock issuing company that can own and operate its own hotels
Group market
The pool area
BEO
35. Which of the following represents the correct order of procedures used in cleaning linens and terry products
Sorting/washing/drying
Reduced operational costs
Preventive maintenance
Holiday inn
36. What is true about an investor in a hotel
The investor seeks a return on investment (ROI)
250
Incandescent bulb
28
37. What is true about hotel management companies
They generally manage hotels for a fee
A la carte
The investor seeks a return on investment (ROI)
Function rooms
38. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
Reduced operational costs
The elimination of insects - rodents and scavenging animals
Identifying guests needs and wants
39. What does STAR report evaluate
The cost is higher than that of dining room service
A hotels sales and marketing teams results in relation to those of other hotels
Package
A fixed amount paid for a guests daily travel expense
40. What is the purpose of an MSDS
28
Emergency maintenance
To help keep workers safe
BEO
41. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
Preventive maintenance
Contribution margin
It has been intentionally left behind
50%
42. For food service buyers when does the ownership exchange of products the have purchased actually take place
Www.tripadvisor.com
Upon receiving
At the advertised ending time
Housekeeping
43. Which brand is generally recognized as the first hotel chain
When resolving hotel operating problems
$73.00
Holiday inn
Value
44. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
Incandescent bulb
The american hotel and lodging association
They operate hotels for owners but do not use the management company's name as part of the hotels name
$13.53
45. What is true about abandoned property
It has been intentionally left behind
Identifying guests needs and wants
The host pays for the beverages cosumed by guests
3 times the normal usage
46. What is the industry term for an organization that provides travel booking services on the internet
OTA
The host pays for the beverages cosumed by guests
Contribution margin
Water pumps
47. In a very small limited service property - Which individual is typically responsible for the setup of the property's complimentary breakfst area
250
Group market
Night auditor
Licensing
48. What is the name of the activity hoteliers use to minimize maintenance costs and prolong the life of hotel equipment
Their price per unit declines
All housekeeping employees
Preventive maintenance
GDS
49. A CVB is typically funded by what
Room rates and the number of operating hotel properties will increase
Kellogg cereal
A hotels sales and marketing teams results in relation to those of other hotels
A hotels occupancy tax
50. Which items would typically be included in a deluxe breakfast served by a limited-service hotel but would not be included in a standard continental breakfast
At the advertised ending time
Eggs and breakfast meat items
A la carte
They are important for all workers serving food