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Test your basic knowledge |
Lodging Operations 101
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should happen to service procedures after they have been implemented in a hotel
They should be update as guest preferences change over time
Night auditor
Confirm item quantity and quality
Reduced operational costs
2. Which of the following best describes 'managers reception' in a limited service hotel
It is a reception that includes the services of complimentary food and/or beverages
To qualify prospects
Trains
Chain
3. What is the approximate number of attendees at the average business meeting
The ensure guest room cleanliness
25 or fewer
An outside vendor
Presale activity
4. Who usually maintains the washers and ryers placed in a hotels guests laundry
The strength of the brand name and the revenue the name will bring to the hotel
Holiday inn
An outside vendor
Franchisors sales and marketing efforts
5. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
The specific brands of products served and serving hours
The host pays for the beverages cosumed by guests
A reunion held for veterans of the vietnam war
50%
6. What is the purpose of an MSDS
It has been intentionally left behind
To help keep workers safe
Preventive maintenance
Housekeeping
7. Which professional recognition is typically granted by a governmental agency
It influences the guests total perception of a hotel visit
Licensing
They are individual travelers
Their price per unit declines
8. What does Amtrak operate
Independent
Trains
Www.tripadvisor.com
Opaque rate model
9. Which group of employees will most often initiate the largest number of work orders
Depreciation
Housekeeping
FOC
They should be update as guest preferences change over time
10. Who has the greatest influence on the overall quality of service provided within a hotel
The hotels general manager
50000
Make or buy items
All housekeeping employees
11. what type of activity describes the act of placing an ad in the yellow pages?
The investor seeks a return on investment (ROI)
Marketing activity
$2.25
Www.tripadvisor.com
12. What is the lodging industry term used to identify the wages and benefits - replacement parts and contract services used to operate a maintenance and engineering department
The number of hotel rooms sold the previous night
POM
They generally manage hotels for a fee
Licensing
13. what type of activity describes a site tour
They are individual travelers
It has been intentionally left behind
An outside vendor
Presale activity
14. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that
They are not being supervised with a service emphasis
An outside vendor
Www.tripadvisor.com
Opaque rate model
15. What is the travel industry term used to describe a group of travel services - such as hotel rooms - meals - and airfare - sold for one price
At the advertised ending time
Kellogg cereal
POM
Package
16. Which of the following is most essential to providing good service
Publicity is free
Franchisor
Water pumps
Identifying guests needs and wants
17. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate
Your ADR is higher then that of your competitors
OTA
Deep cleaning
The person in charge of the hotel's maintenances department
18. What happens in a hotels OPL
Night auditor
They generally manage hotels for a fee
Laundry is processed
A la carte
19. In the lodging industry - What is the meaning of the term room mix
The ratio of different room types in a hotel
Include bath towels - hand towels - and washclothes
Profits are higher with banquet sales
The pool area
20. Who is responsible for making the distinction between mislaid - lost and abandoned property
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21. Who will most often have the greatest detailed knowledge of guest likes and dislikes
The hotels general manager
Value
The strength of the brand name and the revenue the name will bring to the hotel
Line level employees
22. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
50000
Ritz carlton
Www.tripadvisor.com
3 times the normal usage
23. What is true about a marketing plan
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24. Which is the most important market for large convention hotels
Function rooms
Guest preference
Group market
The elimination of insects - rodents and scavenging animals
25. What is true about second-tier management companies
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26. Which is the missing entry in the following formula when a hotel utilizes an accural accounting system? (Beginning inventory of food+_____) - ending food of food inventory=food cost
A family on vacation
They generally manage hotels for a fee
They operate hotels for owners but do not use the management company's name as part of the hotels name
Purchases of food
27. Which factor has the most impact on the number of guests who will be served in a limited service hotel
The number of hotel rooms sold the previous night
Marketing activity
Housekeeping
Merchant model
28. What is the industry term for an organization that provides travel booking services on the internet
$13.53
The cost is higher than that of dining room service
Contribution margin
OTA
29. To whom does the sous chef in a large hotel report
Executive chef
The person in charge of the hotel's maintenances department
Publicity is free
They operate hotels for owners using the management company's trade name as the hotels brand
30. 'Terry' refers to guest room amenities that
Guest preference
Include bath towels - hand towels - and washclothes
Night auditor
Executive chef
31. Which of the following is NOT a demographic factor of a guest
Needles left by intravenous drug users
Franchise
They are not being supervised with a service emphasis
Personality type
32. Who usually maintains the washers and dryers placed in a hotel's guest laundry
An outside vendor
Identifying guests needs and wants
To qualify prospects
Function rooms
33. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
$2.25
Waste disposal costs
All housekeeping employees
A stock issuing company that can own and operate its own hotels
34. Which brand is generally recognized as the first hotel chain
Make or buy items
Holiday inn
$3.20
An outside vendor
35. Which group is more likely to use the services of a travel agent
Older travelers
They operate hotels for owners but do not use the management company's name as part of the hotels name
Publicity is free
Preventive maintenance
36. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
They operate hotels for owners using the management company's trade name as the hotels brand
Group market
The specific brands of products served and serving hours
The number of hotel rooms sold the previous night
37. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
Guest preference
Deep cleaning
The ensure guest room cleanliness
Personality type
38. What is the type of dining in which each available menu item is sold for an individual price
They operate hotels for owners using the management company's trade name as the hotels brand
A la carte
They will have the same quality service expectations
Merchant model
39. What is the most important reason for properly maintaining trash removal areas
The elimination of insects - rodents and scavenging animals
Package
Trains
$2.25
40. What happens to a hotel's POM costs as a hotel ages
50%
250
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Costs increase
41. Which is an example of a consumer-generated content web site?
FTC
Your ADR is higher then that of your competitors
Service
Www.tripadvisor.com
42. What is a lodging industry term for hotels operating under the same brand name
Waste disposal costs
Sorting/washing/drying
Chain
Depreciation
43. What is true about mislaid property
$1.38
Line level employees
A hotels occupancy tax
It has been intentionally left behind
44. What does a foot candle measure
Their price per unit declines
Profits are higher with banquet sales
Waste disposal costs
Illumination levels
45. A CVB is typically funded by what
The host pays for the beverages cosumed by guests
25 or fewer
A hotels occupancy tax
They are individual travelers
46. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average
$13.53
An outside vendor
The american hotel and lodging association
GDS
47. Which method would be least effective for determining guests' needs and wants
The ensure guest room cleanliness
French
At the advertised ending time
Waiting for guests to approach staff with specific problems
48. For food service buyers when does the ownership exchange of products the have purchased actually take place
Upon receiving
A fixed amount paid for a guests daily travel expense
Emergency maintenance
It influences the guests total perception of a hotel visit
49. What is a REIT
French
A stock issuing company that can own and operate its own hotels
The pool area
Guest preference
50. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
Night auditor
Daily
Incandescent bulb
Their price per unit declines
Can you answer 50 questions in 15 minutes?
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