Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which area would be considered public space in a hotel






2. In the small town of someko - michigan there are 5 hotels with a combined total of 650 sleeping rooms. during june an avg. of 400 of those rooms were sold each day - generating $29 -200 in room sales. What was the average daily rate (ADR) of the town






3. A brand specific frequent guest program is an example of a...






4. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






5. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






6. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






7. What is the difference between advertising and publicity






8. In a hotel guest room - Which is a potential source of HIV






9. In a 150 room hotel with housekeeping costs of $8000 and 2 -500 rooms sold in a mont - what would be the hotels labor cost per occupied room for that month






10. What name is used to describe a group of competing hotels to which an individual hotel's operating performance is compared






11. Which of the following is NOT a demographic factor of a guest






12. What type of maintenance activity in a hotel would include lawn care - landscaping care and snow removal






13. What is the approximate number of attendees at the average business meeting






14. The best menus are those developed based upon






15. How can guest service best be integrated with employee reward systems






16. Who usually maintains the washers and ryers placed in a hotels guests laundry






17. Which group would be classified as 'leisure travelers'






18. Which term refers to the fact that the decline in value of a hotel asset is generally tax deductible






19. What is most likely to happen when many travelers want to visit and stay in an area






20. What is the approximate amount of money that hoteliers should contribute to a property's FF&E reserve






21. 'Terry' refers to guest room amenities that






22. What lodging industry term is used to identify a hotel's meeting rooms - conference areas and ballroom space






23. What happens to a hotel's POM costs as a hotel ages






24. What is a guest seeking to communicate with a DND sign placed on the outside of the door?






25. Which is true about a hotels commitment to green practices






26. Who has the greatest influence on the overall quality of service provided within a hotel






27. Which types of food items have labor 'built in' to their prices






28. What is the industry term for a form used by sales an food production personnel to detail the food and service requirements of a banquet






29. what type of activity describes the act of placing an ad in the yellow pages?






30. What is the purpose of an MSDS






31. To whom does the sous chef in a large hotel report






32. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






33. What is true about transient travelers






34. What is true about mislaid property






35. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program






36. What is the purpose of cold calling






37. Each of the following events would require one or more guest rooms - which would be classified as a SMERF






38. which factor most influences guest perceptions about their experience at a lodging operation






39. What is a normal par level in hotel laundry






40. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






41. A room attendant cleand 15 rooms in a shift consisting of 7 hours of work and 1 hour break time. What was this room attendant's cleaning time in minutes per room






42. When can a cross-functional team be an effective operatiional tool in a hotel






43. Managers can seek out service-minded staff by hiring those job applicants who






44. In regard to quality service - a gal of zero defects can






45. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures






46. In Which type of booking model are room rates readily viewed on-line by potential guests?






47. What do the initials PM refer to in a hotel maintenance department






48. In a hotel dining room with a total revenue of $1 -150 and 85 guests served what would be the hotels check average






49. When the entire staff of a hotel consistenly fail to deliver quality service to guests - the problem is most likely that






50. With 200 occupied rooms and breakfast costs of $450 - what would be a hotels breakfast cost per occupied room?