Test your basic knowledge |

Lodging Operations 101

Subjects : hospitality, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the approximate number of attendees at the average business meeting
The food and beverage services offered by the hotel
25 or fewer
Be an effective way to measure progress toward established service standards
They generally manage hotels for a fee

2. What is the greatest difference between full service and limited service hotels
AAHOA
Empowerment
The food and beverage services offered by the hotel
Franchise service director

3. What is the industry term for an organization that provides travel booking services on the internet
By associating performance in providing guest service with employee compensation
FTC
All housekeeping employees
OTA

4. What is the term used to identify those who purchase the rights to a hotels brand naem
Franchise
Purchases of food
They generally manage hotels for a fee
It is designed to meet the hotel's sales goal

5. What is the lodging term for the fans and mechanical systems required to move air through a hotel's air ducts and vents
The specific brands of products served and serving hours
Trains
Air handlers
Older travelers

6. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room
A hotels occupancy tax
An outside vendor
25 or fewer
Opaque rate model

7. When would hotel guest be charged a corkage fee
When guests bring in their own bottles of alcohol for consumption at a hotel function
The american hotel and lodging association
50%
The host pays for the beverages cosumed by guests

8. Which brand is generally recognized as the first hotel chain
Improved overall managment of the hotel
At the advertised ending time
Holiday inn
Franchisor

9. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point
28
$2.20
They are not being supervised with a service emphasis
Contribution margin

10. What is the purpose of an MSDS
Your ADR is higher then that of your competitors
To help keep workers safe
Night auditor
$1.38

11. For food service buyers when does the ownership exchange of products the have purchased actually take place
Independent
Waiting for guests to approach staff with specific problems
Upon receiving
It is designed to meet the hotel's sales goal

12. What happens to a hotel's POM costs as a hotel ages
Your ADR is higher then that of your competitors
The pool area
28
Costs increase

13. What is the lodging term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures
When resolving hotel operating problems
Personality type
Deep cleaning
Their price per unit declines

14. Which is an example of a consumer-generated content web site?
28
To help keep workers safe
Www.tripadvisor.com
Comp set

15. What is another lodging industry term for a specific hotel brand name
Laundry is processed
A web site that allows a hotel's guests to post reviews of their previous stays
Franchise service director
Flag

16. Who usually maintains the washers and dryers placed in a hotel's guest laundry
Confirm item quantity and quality
An outside vendor
The number of hotel rooms sold the previous night
By associating performance in providing guest service with employee compensation

17. Which of the following would be considered a user-generated web site

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18. Shat complimentary breakfast characteristics are typically established by a hotels franchise company
ADR x Occupancy Rate= RevPar
Independent
The specific brands of products served and serving hours
Incandescent bulb

19. Which of the following is essential if employees are to effectively resolve guest problems as they occur
Housekeeping
Improved overall managment of the hotel
They should be update as guest preferences change over time
The authority to make key decisions

20. What type of lamp works when a filament inside the lamp's bulb is heated by electric current to produce light
It is increasingly viewed by guests a a sign of commitment to quality service
Kellogg cereal
Incandescent bulb
It has been intentionally left behind

21. What is the agency that enforces federal antitrust and consumer protection laws related to franchisors
Pilferage
BEO
50%
FTC

22. When considering varied types of guests such as families on vacation and businesspersons - what will be true about each type
They will have the same quality service expectations
A family on vacation
Personality type
They generally manage hotels for a fee

23. What is the most important reason for properly maintaining trash removal areas
The food and beverage services offered by the hotel
50000
Management contract
The elimination of insects - rodents and scavenging animals

24. Which company's motto is 'we are ladies and gentlemen serving Ladies and gentlemen'
Ritz carlton
Depreciation
AAHOA
The specific brands of products served and serving hours

25. what would the occupancy rate for a hotel that has 200 rooms on a day in January In which it sold 100 rooms and received total rooms revenue of $17000
ADR x Occupancy Rate= RevPar
50%
It is placed onto service ware in the kitchen - brought to the guest's table by servers and then portioned onto the guests' plates
Daily

26. With 400 guests and breakfast costs of $550 what would be a hotel's food cost per guest
Group market
FTC
$1.38
$2.25

27. In the lodging industry - What is the meaning of the term room mix
At the advertised ending time
The ratio of different room types in a hotel
Depreciation
It has been intentionally left behind

28. Which of a hotel's costs would be lowered the most if the hotel implemented a successful source reduction program
It matches expenses incurred with revenues generated
The cost is higher than that of dining room service
Eggs and breakfast meat items
Waste disposal costs

29. What is the type of dining in which each available menu item is sold for an individual price
The specific brands of products served and serving hours
Management contract
Be an effective way to measure progress toward established service standards
A la carte

30. A brand specific frequent guest program is an example of a...
Www.tripadvisor.com
Franchisors sales and marketing efforts
Independent
The person in charge of the hotel's maintenances department

31. What is true about abandoned property
Be an effective way to measure progress toward established service standards
Franchise
Package
It has been intentionally left behind

32. with total breakfast costs of $550 for the week and an average of $2.20 cost per guest served - how many guests were served in the week
To qualify prospects
250
Night auditor
It is designed to meet the hotel's sales goal

33. What is true about sanitation concerns in a limited service- hotel
They are important for all workers serving food
Opaque rate model
Kellogg cereal
An outside vendor

34. Which professional recognition is typically granted by a governmental agency
Older travelers
Deep cleaning
OTA
Licensing

35. what type of activity describes a site tour
Presale activity
The number of hotel rooms sold the previous night
Group market
They are not being supervised with a service emphasis

36. Each of the following events would require one or more guest rooms - which would be classified as a SMERF
They should be update as guest preferences change over time
The authority to make key decisions
A reunion held for veterans of the vietnam war
Line level employees

37. Which of the following best describes a 'moment of truth'
All housekeeping employees
It influences the guests total perception of a hotel visit
Do not clean this room now
FTC

38. What does Amtrak operate
The buying is based upon predetermined desired inventory levels
FOC
Trains
Franchisors sales and marketing efforts

39. What is the lodging industry term for a hotel that is not part of a franchise group?
Management contract
Independent
Routine maintenance
To qualify prospects

40. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company
Package
Merchant model
Room rates and the number of operating hotel properties will increase
Management contract

41. Which of the following is the formula hoteliers use to calculate RevPar
Waste disposal costs
They operate hotels for owners using the management company's trade name as the hotels brand
Line level employees
ADR x Occupancy Rate= RevPar

42. What should happen to service procedures after they have been implemented in a hotel
Be an effective way to measure progress toward established service standards
They should be update as guest preferences change over time
Merchant model
Make or buy items

43. What is the term describing stealing of small quantities of something over a period of time
An outside vendor
Kellogg cereal
They should be update as guest preferences change over time
Pilferage

44. Who has the greatest influence on the overall quality of service provided within a hotel
AAHOA
Confirm item quantity and quality
The specific brands of products served and serving hours
The hotels general manager

45. What does STAR report evaluate
A hotels sales and marketing teams results in relation to those of other hotels
The buying is based upon predetermined desired inventory levels
A reunion held for veterans of the vietnam war
Marketing activity

46. A CVB is typically funded by what
A hotels occupancy tax
Www.tripadvisor.com
Costs increase
Franchisor

47. Which group is more likely to use the services of a travel agent
The investor seeks a return on investment (ROI)
An outside vendor
Holiday inn
Older travelers

48. which factor most influences guest perceptions about their experience at a lodging operation
When guests bring in their own bottles of alcohol for consumption at a hotel function
Service
$73.00
Package

49. Which housekeeping- related term is not used by professional hoteliers
Their price per unit declines
The authority to make key decisions
25 or fewer
Maid

50. What is true about abandoned property
It has been intentionally left behind
To help keep workers safe
A fixed amount paid for a guests daily travel expense
New york