Test your basic knowledge |

Lodging Operations 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who usually maintains the washers and ryers placed in a hotels guests laundry






2. Which of the following is NOT a demographic factor of a guest






3. Which group would be classified as 'leisure travelers'






4. What is the type of dining in which each available menu item is sold for an individual price






5. Which of the following is the formula hoteliers use to calculate RevPar






6. What is true about abandoned property






7. What is the one reason a hotel owner might consider hiring a hotel management company






8. What is the term used to identify those who purchase the rights to a hotels brand naem






9. Assume you are reading a STAR report about a hotel you manage. What does an ADR index of 110 indicate






10. What is the most important reason for properly maintaining trash removal areas






11. Which method would be least effective for determining guests' needs and wants






12. For food service buyers when does the ownership exchange of products the have purchased actually take place






13. Which types of food items have labor 'built in' to their prices






14. what type of activity describes the act of placing an ad in the yellow pages?






15. Which group of employees will most often initiate the largest number of work orders






16. What is the lodging industry term for the formal operating agreement between a hotel's owners and a hotel management company






17. Which of the following is essential if employees are to effectively resolve guest problems as they occur






18. Which food service activity happens first






19. Cleaning a dryers lint trap is an example of a PM activity. how often should it be performed






20. Which state is NOT among the 3 largest car rental location states






21. What is the primary factor that determines the total fees that franchisors can charge franchisees who want to affiliate with the franchisors brand






22. What is the name for the franchise disclosure document prepared by a franchisor and registered and filed with the state governmental agency responsible for administering franchise relationships






23. In the lodging industry - What is the meaning of the term room mix






24. What is the name of the computer system connecting travel professionals worldwide for the purpose of reserving hotel rooms and other travel service for their clients?






25. What is true about hotel management companies






26. Which position would be a direct report to a hotels F&B director






27. What is a normal par level in hotel laundry






28. What is most likely to happen when many travelers want to visit and stay in an area






29. What is a common job title for the individual Who has regular on-site interaction with a franchised hotel






30. Maintenance that must be performed immediatley to minimize damage to a hotel is referred to as






31. when using a par inventory system - how does the individual responsible for purchasing food items determine how much to buy






32. What is true about the traditional russian style

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33. What is the approximate number of attendees at the average business meeting






34. Which factor has the most impact on the number of guests who will be served in a limited service hotel






35. What is true about transient travelers






36. What is the name for the difference between the original number of room requested by a group and that group's lower than requested actual room pick up






37. What is the term used to identify those who sell the rights to use a hotels brand name






38. What is true about first tier management companies

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39. In a hotel guest room - Which is a potential source of HIV






40. What is the difference between advertising and publicity






41. from what language does the kitchen term 'mise en place' originate






42. What is true about a marketing plan

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43. In which type of booking model are room rates not seen by guests until after they have successfully 'bid' for a room






44. For Which item below would a 'replace as needed' program be best






45. Suppose its monday morning. what should a hotel's breakfast attendant begin to remove complimentary breakfast items from the hotel's breakfast serving area






46. What is the purpose of an MSDS






47. What is the food service term for the amount of money remaining from a food sale after subtracting the items cost from its selling point






48. What is true about a hotel room that is 'on-change'






49. What is true about an accrual accounting system






50. Which of the following would be considered a user-generated web site

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