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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
strategy - tactics
cookbook
front Matter
interrogative
2. Procedures and instructions must use active voice and ____ sentences
imperative s
Index
Jargon
parallel structure
3. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
gerunds
exclamatory
Jargon
4. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
future sales of products
usability testing
parallel structure
Introduction
5. The sections that appear in a manual depend on the manual's _________________ and purpose
Illustrations
strategy - tactics
audience - context
parallel structure
6. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Introduction
addendum for a sub-procedure
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
sequential
7. So - ___ is to a process as ___ are to a procedure.
strategy - tactics
an Outline
process
cookbook
8. Usability Testing has proven that well-written - usable manuals can contribute to...
an Outline
future sales of products
Transitional
addendum for a sub-procedure
9. An alphabetical (linear) reference that that is typically used in a non-linear way
imperative s
Index
navigational aids
syllabus
10. Three primary purposes to writing manuals
Train - Teach - Provide info on doing something
Introduction
Addenda
Index
11. Repetitive information mentioned once in order to avoid repetition elsewhere.
Addenda
future sales of products
sincerity
front Matter
12. ___ is the only means you have to know/prove the procedure you wrote will be effective.
Testing a procedure
strategy - tactics
Prerequisites
Addenda
13. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
Prerequisites
strategy - tactics
Transitional
clarity - brevity - and sincerity
14. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
Transitional
front Matter
an Outline
front matter or back matter
15. An outline allows you to determine the best ____ to use through visualization and modeling
methods of development
future sales of products
cookbook
process
16. Above all - as you write a manual - it is best to keep in mind its goals and ___.
cookbook
potential readers
interrogative
Reading out loud
17. CBS Method stands for...
Graphical Elements
clarity - brevity - and sincerity
Train - Teach - Provide info on doing something
Index
18. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
front Matter
procedure
Reading out loud
Transitional
19. Manuals help...
Introduction
readers do something
syllabus
navigational aids
20. Verbs or participles that end in 'ing'
gerunds
imperative s
methods of development
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
21. A ___ is non-linear.
exclamatory
methods of development
TOC's
cookbook
22. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
clarity - brevity - and sincerity
Glossary
sincerity
imperative s
23. Creating ____ can help you organize your manual.
an Outline
cookbook
gerunds
future sales of products
24. Manuals provide readers the information necessary to do something - such as...
Prerequisites
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
sequential
process
25. A primary goal of technical writing...
syllabus
future sales of products
to assist readers
Introduction
26. ___ will make errors stick out
readers do something
Reading out loud
Jargon
Train - Teach - Provide info on doing something
27. Usability testing your procedures speaks directly to...
interrogative
Addenda
sincerity
imperative s
28. Glossaries can be either ___ - depending on where they are placed.
cookbook
front matter or back matter
Index
syllabus
29. A ___ is a series/sequence of procedures.
front Matter
Testing a procedure
process
potential readers
30. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
Illustrations
syllabus
audience - context
front matter or back matter
31. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
TOC's
strategy - tactics
addendum for a sub-procedure
imperative s
32. An entire manual will cover at least one of these - each with its own series of procedures.
navigational aids
cookbook
Processes
Graphical Elements
33. A list of the (sub)sections in the manual - with page numbers
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on line
183
34. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
strategy - tactics
usability testing
parallel structure
Addenda
35. Figures (Illustrations) - tables - charts - graphs - etc.
imperative s
front matter or back matter
Transitional
Graphical Elements
36. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
Introduction
navigational aids
front matter or back matter
procedure
37. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
Jargon
procedure
Addenda
cookbook
38. Appendixes and indexes are referred to as...
back matter
to assist readers
Index
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
39. A ___ is an example of a linear manual.
syllabus
Jargon
gerunds
process
40. The flow of a manual can be either ___
audience - context
front Matter
strategy - tactics
linear or non-linear
41. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
navigational aids
procedure
cookbook
addendum for a sub-procedure
42. The two most common methods of development for manuals are ___ and general-to-specific.
sequential
Graphical Elements
Testing a procedure
back matter