SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The flow of a manual can be either ___
linear or non-linear
Illustrations
gerunds
navigational aids
2. CBS Method stands for...
navigational aids
future sales of products
clarity - brevity - and sincerity
imperative s
3. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
future sales of products
Transitional
usability testing
Reading out loud
4. Usability Testing has proven that well-written - usable manuals can contribute to...
Glossary
linear or non-linear
future sales of products
Addenda
5. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
interrogative
potential readers
Jargon
Index
6. Creating ____ can help you organize your manual.
sincerity
Illustrations
cookbook
an Outline
7. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
an Outline
gerunds
Prerequisites
audience - context
8. Above all - as you write a manual - it is best to keep in mind its goals and ___.
potential readers
front matter or back matter
methods of development
Train - Teach - Provide info on doing something
9. A list of the (sub)sections in the manual - with page numbers
10. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
front Matter
Glossary
usability testing
potential readers
11. Manuals help...
gerunds
audience - context
Processes
readers do something
12. Usability testing your procedures speaks directly to...
methods of development
sincerity
gerunds
potential readers
13. Three primary purposes to writing manuals
usability testing
Train - Teach - Provide info on doing something
cookbook
methods of development
14. Repetitive information mentioned once in order to avoid repetition elsewhere.
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Addenda
strategy - tactics
sequential
15. An entire manual will cover at least one of these - each with its own series of procedures.
Introduction
Graphical Elements
Processes
usability testing
16. ___ will make errors stick out
methods of development
Reading out loud
Prerequisites
TOC's
17. Manuals provide readers the information necessary to do something - such as...
TOC's
clarity - brevity - and sincerity
strategy - tactics
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
18. Figures (Illustrations) - tables - charts - graphs - etc.
Graphical Elements
Introduction
audience - context
Processes
19. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
strategy - tactics
gerunds
front Matter
front matter or back matter
20. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
sincerity
front Matter
Illustrations
Reading out loud
21. Verbs or participles that end in 'ing'
Addenda
interrogative
gerunds
linear or non-linear
22. An alphabetical (linear) reference that that is typically used in a non-linear way
imperative s
clarity - brevity - and sincerity
interrogative
Index
23. So - ___ is to a process as ___ are to a procedure.
syllabus
Introduction
process
strategy - tactics
24. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
exclamatory
Graphical Elements
front Matter
potential readers
25. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
sincerity
interrogative
Prerequisites
procedure
26. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
exclamatory
Glossary
readers do something
usability testing
27. A ___ is a series/sequence of procedures.
syllabus
process
Testing a procedure
sequential
28. ___ is the only means you have to know/prove the procedure you wrote will be effective.
Testing a procedure
interrogative
Glossary
sincerity
29. Appendixes and indexes are referred to as...
Testing a procedure
back matter
clarity - brevity - and sincerity
gerunds
30. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Index
clarity - brevity - and sincerity
Introduction
Reading out loud
31. Glossaries can be either ___ - depending on where they are placed.
Processes
syllabus
front matter or back matter
TOC's
32. A ___ is an example of a linear manual.
to assist readers
back matter
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
syllabus
33. The two most common methods of development for manuals are ___ and general-to-specific.
navigational aids
sequential
addendum for a sub-procedure
sincerity
34. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
Reading out loud
Index
Testing a procedure
navigational aids
35. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
interrogative
to assist readers
front matter or back matter
addendum for a sub-procedure
36. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
procedure
front Matter
cookbook
37. An outline allows you to determine the best ____ to use through visualization and modeling
Transitional
Train - Teach - Provide info on doing something
methods of development
cookbook
38. The sections that appear in a manual depend on the manual's _________________ and purpose
syllabus
strategy - tactics
Train - Teach - Provide info on doing something
audience - context
39. A primary goal of technical writing...
syllabus
Processes
to assist readers
sequential
40. A ___ is non-linear.
front Matter
clarity - brevity - and sincerity
strategy - tactics
cookbook
41. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
usability testing
parallel structure
audience - context
procedure
42. Procedures and instructions must use active voice and ____ sentences
Introduction
to assist readers
future sales of products
imperative s