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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A list of the (sub)sections in the manual - with page numbers
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2. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
Transitional
Jargon
back matter
front Matter
3. An outline allows you to determine the best ____ to use through visualization and modeling
methods of development
to assist readers
Glossary
readers do something
4. Manuals provide readers the information necessary to do something - such as...
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
audience - context
Index
cookbook
5. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
Transitional
interrogative
linear or non-linear
TOC's
6. A primary goal of technical writing...
Illustrations
to assist readers
navigational aids
Glossary
7. The flow of a manual can be either ___
front matter or back matter
future sales of products
linear or non-linear
strategy - tactics
8. So - ___ is to a process as ___ are to a procedure.
audience - context
Prerequisites
addendum for a sub-procedure
strategy - tactics
9. A ___ is an example of a linear manual.
Prerequisites
audience - context
imperative s
syllabus
10. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
future sales of products
Processes
gerunds
navigational aids
11. The two most common methods of development for manuals are ___ and general-to-specific.
Transitional
Processes
back matter
sequential
12. Above all - as you write a manual - it is best to keep in mind its goals and ___.
potential readers
Testing a procedure
audience - context
back matter
13. Usability Testing has proven that well-written - usable manuals can contribute to...
audience - context
future sales of products
usability testing
gerunds
14. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
readers do something
Reading out loud
interrogative
front matter or back matter
15. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
Testing a procedure
an Outline
Prerequisites
potential readers
16. Figures (Illustrations) - tables - charts - graphs - etc.
Addenda
Graphical Elements
usability testing
imperative s
17. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
exclamatory
usability testing
future sales of products
parallel structure
18. Glossaries can be either ___ - depending on where they are placed.
methods of development
navigational aids
front matter or back matter
strategy - tactics
19. Manuals help...
strategy - tactics
addendum for a sub-procedure
readers do something
Transitional
20. Usability testing your procedures speaks directly to...
Processes
linear or non-linear
Addenda
sincerity
21. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
Graphical Elements
clarity - brevity - and sincerity
addendum for a sub-procedure
sincerity
22. An entire manual will cover at least one of these - each with its own series of procedures.
Illustrations
Processes
Addenda
Graphical Elements
23. Creating ____ can help you organize your manual.
Processes
an Outline
audience - context
Addenda
24. A ___ is non-linear.
usability testing
strategy - tactics
Transitional
cookbook
25. Procedures and instructions must use active voice and ____ sentences
to assist readers
imperative s
usability testing
Train - Teach - Provide info on doing something
26. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
readers do something
usability testing
Introduction
Illustrations
27. ___ is the only means you have to know/prove the procedure you wrote will be effective.
gerunds
addendum for a sub-procedure
cookbook
Testing a procedure
28. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Reading out loud
Processes
exclamatory
Introduction
29. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
exclamatory
methods of development
sincerity
front Matter
30. Repetitive information mentioned once in order to avoid repetition elsewhere.
sequential
Jargon
Addenda
strategy - tactics
31. ___ will make errors stick out
Reading out loud
exclamatory
imperative s
usability testing
32. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
syllabus
procedure
navigational aids
exclamatory
33. Appendixes and indexes are referred to as...
back matter
to assist readers
Glossary
Graphical Elements
34. An alphabetical (linear) reference that that is typically used in a non-linear way
Index
Jargon
future sales of products
readers do something
35. A ___ is a series/sequence of procedures.
process
Train - Teach - Provide info on doing something
clarity - brevity - and sincerity
strategy - tactics
36. Verbs or participles that end in 'ing'
gerunds
readers do something
Testing a procedure
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
37. The sections that appear in a manual depend on the manual's _________________ and purpose
Addenda
methods of development
audience - context
to assist readers
38. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
TOC's
front Matter
cookbook
process
39. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
Glossary
Prerequisites
Processes
imperative s
40. CBS Method stands for...
Illustrations
to assist readers
Reading out loud
clarity - brevity - and sincerity
41. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
usability testing
Illustrations
Train - Teach - Provide info on doing something
strategy - tactics
42. Three primary purposes to writing manuals
future sales of products
cookbook
syllabus
Train - Teach - Provide info on doing something