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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Manuals provide readers the information necessary to do something - such as...
procedure
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Reading out loud
TOC's
2. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
Prerequisites
strategy - tactics
front Matter
sincerity
3. Three primary purposes to writing manuals
cookbook
Train - Teach - Provide info on doing something
process
Graphical Elements
4. ___ is the only means you have to know/prove the procedure you wrote will be effective.
Testing a procedure
procedure
Illustrations
parallel structure
5. CBS Method stands for...
clarity - brevity - and sincerity
gerunds
strategy - tactics
linear or non-linear
6. Usability Testing has proven that well-written - usable manuals can contribute to...
readers do something
process
Introduction
future sales of products
7. Glossaries can be either ___ - depending on where they are placed.
clarity - brevity - and sincerity
front matter or back matter
Testing a procedure
usability testing
8. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
procedure
exclamatory
gerunds
Glossary
9. Above all - as you write a manual - it is best to keep in mind its goals and ___.
audience - context
Train - Teach - Provide info on doing something
potential readers
addendum for a sub-procedure
10. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
procedure
audience - context
parallel structure
interrogative
11. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
sequential
interrogative
exclamatory
to assist readers
12. Repetitive information mentioned once in order to avoid repetition elsewhere.
Addenda
Prerequisites
cookbook
exclamatory
13. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
imperative s
gerunds
Transitional
procedure
14. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
gerunds
Glossary
Addenda
front Matter
15. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
Train - Teach - Provide info on doing something
usability testing
to assist readers
Processes
16. A list of the (sub)sections in the manual - with page numbers
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183
17. A ___ is non-linear.
cookbook
audience - context
linear or non-linear
Train - Teach - Provide info on doing something
18. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
interrogative
an Outline
readers do something
front Matter
19. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Introduction
Jargon
Illustrations
front Matter
20. An entire manual will cover at least one of these - each with its own series of procedures.
clarity - brevity - and sincerity
Transitional
Processes
process
21. A primary goal of technical writing...
Transitional
imperative s
to assist readers
navigational aids
22. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
navigational aids
an Outline
TOC's
parallel structure
23. Usability testing your procedures speaks directly to...
Transitional
Addenda
linear or non-linear
sincerity
24. A ___ is an example of a linear manual.
strategy - tactics
syllabus
process
imperative s
25. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
Illustrations
linear or non-linear
front Matter
Transitional
26. An outline allows you to determine the best ____ to use through visualization and modeling
TOC's
methods of development
to assist readers
parallel structure
27. The sections that appear in a manual depend on the manual's _________________ and purpose
audience - context
Processes
Reading out loud
gerunds
28. Appendixes and indexes are referred to as...
Illustrations
Glossary
Processes
back matter
29. Figures (Illustrations) - tables - charts - graphs - etc.
Processes
readers do something
Graphical Elements
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
30. The two most common methods of development for manuals are ___ and general-to-specific.
TOC's
sequential
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
syllabus
31. So - ___ is to a process as ___ are to a procedure.
Addenda
Transitional
syllabus
strategy - tactics
32. Manuals help...
readers do something
front Matter
to assist readers
gerunds
33. ___ will make errors stick out
clarity - brevity - and sincerity
Reading out loud
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
parallel structure
34. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
audience - context
navigational aids
sequential
Illustrations
35. An alphabetical (linear) reference that that is typically used in a non-linear way
future sales of products
Train - Teach - Provide info on doing something
linear or non-linear
Index
36. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
sequential
interrogative
Jargon
Illustrations
37. The flow of a manual can be either ___
potential readers
Jargon
front Matter
linear or non-linear
38. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
gerunds
addendum for a sub-procedure
Introduction
Processes
39. Creating ____ can help you organize your manual.
an Outline
parallel structure
front matter or back matter
strategy - tactics
40. A ___ is a series/sequence of procedures.
Jargon
Prerequisites
process
Illustrations
41. Verbs or participles that end in 'ing'
navigational aids
syllabus
gerunds
interrogative
42. Procedures and instructions must use active voice and ____ sentences
sincerity
linear or non-linear
usability testing
imperative s