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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ___ is an example of a linear manual.
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Illustrations
syllabus
Jargon
2. Three primary purposes to writing manuals
readers do something
TOC's
clarity - brevity - and sincerity
Train - Teach - Provide info on doing something
3. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
parallel structure
usability testing
Testing a procedure
cookbook
4. An entire manual will cover at least one of these - each with its own series of procedures.
sincerity
Addenda
Processes
Glossary
5. An alphabetical (linear) reference that that is typically used in a non-linear way
Prerequisites
clarity - brevity - and sincerity
Addenda
Index
6. Above all - as you write a manual - it is best to keep in mind its goals and ___.
cookbook
exclamatory
potential readers
Glossary
7. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
Illustrations
Prerequisites
to assist readers
front matter or back matter
8. CBS Method stands for...
Reading out loud
clarity - brevity - and sincerity
Graphical Elements
Introduction
9. Verbs or participles that end in 'ing'
syllabus
gerunds
Introduction
Jargon
10. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
procedure
Jargon
process
interrogative
11. The sections that appear in a manual depend on the manual's _________________ and purpose
audience - context
gerunds
back matter
sequential
12. A primary goal of technical writing...
gerunds
clarity - brevity - and sincerity
to assist readers
Processes
13. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
interrogative
an Outline
potential readers
Addenda
14. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
exclamatory
to assist readers
parallel structure
linear or non-linear
15. A ___ is non-linear.
cookbook
process
future sales of products
audience - context
16. Creating ____ can help you organize your manual.
an Outline
front matter or back matter
Jargon
front Matter
17. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
exclamatory
audience - context
usability testing
front Matter
18. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
TOC's
addendum for a sub-procedure
Testing a procedure
clarity - brevity - and sincerity
19. A ___ is a series/sequence of procedures.
cookbook
Transitional
navigational aids
process
20. ___ is the only means you have to know/prove the procedure you wrote will be effective.
Testing a procedure
Jargon
procedure
strategy - tactics
21. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
procedure
sequential
front matter or back matter
addendum for a sub-procedure
22. ___ will make errors stick out
Reading out loud
Train - Teach - Provide info on doing something
Transitional
to assist readers
23. Appendixes and indexes are referred to as...
Addenda
sincerity
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
back matter
24. Figures (Illustrations) - tables - charts - graphs - etc.
Introduction
potential readers
Graphical Elements
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
25. Glossaries can be either ___ - depending on where they are placed.
front matter or back matter
Testing a procedure
potential readers
syllabus
26. Usability Testing has proven that well-written - usable manuals can contribute to...
Introduction
readers do something
future sales of products
Illustrations
27. Repetitive information mentioned once in order to avoid repetition elsewhere.
navigational aids
process
Index
Addenda
28. Manuals provide readers the information necessary to do something - such as...
Prerequisites
gerunds
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
exclamatory
29. Procedures and instructions must use active voice and ____ sentences
front matter or back matter
imperative s
process
navigational aids
30. The two most common methods of development for manuals are ___ and general-to-specific.
Reading out loud
sequential
linear or non-linear
Transitional
31. So - ___ is to a process as ___ are to a procedure.
clarity - brevity - and sincerity
Introduction
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
strategy - tactics
32. An outline allows you to determine the best ____ to use through visualization and modeling
methods of development
to assist readers
process
cookbook
33. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
Testing a procedure
Introduction
navigational aids
Index
34. A list of the (sub)sections in the manual - with page numbers
35. Usability testing your procedures speaks directly to...
TOC's
sincerity
audience - context
gerunds
36. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
sincerity
Jargon
Transitional
imperative s
37. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Jargon
Introduction
linear or non-linear
Addenda
38. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
linear or non-linear
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Glossary
addendum for a sub-procedure
39. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Prerequisites
interrogative
potential readers
40. The flow of a manual can be either ___
readers do something
front matter or back matter
Reading out loud
linear or non-linear
41. Manuals help...
syllabus
procedure
readers do something
potential readers
42. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
exclamatory
Testing a procedure
back matter
Processes