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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Appendixes and indexes are referred to as...
audience - context
procedure
an Outline
back matter
2. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
Illustrations
parallel structure
Reading out loud
Prerequisites
3. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
Glossary
addendum for a sub-procedure
syllabus
readers do something
4. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
Index
clarity - brevity - and sincerity
readers do something
Illustrations
5. A detailed description of what the manual discusses and - possibly - how the manual should be used.
procedure
Transitional
Introduction
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
6. Repetitive information mentioned once in order to avoid repetition elsewhere.
Prerequisites
linear or non-linear
navigational aids
Addenda
7. Manuals provide readers the information necessary to do something - such as...
Train - Teach - Provide info on doing something
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
procedure
interrogative
8. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
Transitional
exclamatory
back matter
cookbook
9. Figures (Illustrations) - tables - charts - graphs - etc.
Graphical Elements
gerunds
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
clarity - brevity - and sincerity
10. The flow of a manual can be either ___
Jargon
process
methods of development
linear or non-linear
11. Creating ____ can help you organize your manual.
to assist readers
clarity - brevity - and sincerity
an Outline
Introduction
12. Verbs or participles that end in 'ing'
linear or non-linear
potential readers
gerunds
interrogative
13. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
to assist readers
an Outline
Transitional
Introduction
14. Above all - as you write a manual - it is best to keep in mind its goals and ___.
front matter or back matter
potential readers
navigational aids
Addenda
15. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
exclamatory
addendum for a sub-procedure
procedure
16. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
exclamatory
process
front Matter
Processes
17. The two most common methods of development for manuals are ___ and general-to-specific.
usability testing
future sales of products
methods of development
sequential
18. CBS Method stands for...
Prerequisites
clarity - brevity - and sincerity
to assist readers
Introduction
19. The sections that appear in a manual depend on the manual's _________________ and purpose
addendum for a sub-procedure
audience - context
navigational aids
clarity - brevity - and sincerity
20. A ___ is an example of a linear manual.
syllabus
Addenda
Processes
procedure
21. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
back matter
front matter or back matter
audience - context
navigational aids
22. ___ will make errors stick out
potential readers
Reading out loud
back matter
Index
23. Usability Testing has proven that well-written - usable manuals can contribute to...
front Matter
future sales of products
TOC's
Train - Teach - Provide info on doing something
24. Glossaries can be either ___ - depending on where they are placed.
TOC's
front matter or back matter
usability testing
interrogative
25. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
Transitional
Train - Teach - Provide info on doing something
Jargon
26. ___ is the only means you have to know/prove the procedure you wrote will be effective.
clarity - brevity - and sincerity
potential readers
Testing a procedure
front Matter
27. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
methods of development
imperative s
linear or non-linear
usability testing
28. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
interrogative
front Matter
strategy - tactics
an Outline
29. A list of the (sub)sections in the manual - with page numbers
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30. Three primary purposes to writing manuals
Glossary
Train - Teach - Provide info on doing something
potential readers
back matter
31. An outline allows you to determine the best ____ to use through visualization and modeling
methods of development
parallel structure
to assist readers
front Matter
32. An alphabetical (linear) reference that that is typically used in a non-linear way
Index
Graphical Elements
Transitional
strategy - tactics
33. A ___ is a series/sequence of procedures.
syllabus
process
clarity - brevity - and sincerity
TOC's
34. Usability testing your procedures speaks directly to...
sincerity
Prerequisites
audience - context
methods of development
35. So - ___ is to a process as ___ are to a procedure.
clarity - brevity - and sincerity
usability testing
strategy - tactics
back matter
36. A ___ is non-linear.
cookbook
to assist readers
sincerity
potential readers
37. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
Glossary
addendum for a sub-procedure
Train - Teach - Provide info on doing something
Addenda
38. Procedures and instructions must use active voice and ____ sentences
front matter or back matter
imperative s
front Matter
Glossary
39. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
an Outline
readers do something
Prerequisites
back matter
40. A primary goal of technical writing...
Index
strategy - tactics
to assist readers
exclamatory
41. An entire manual will cover at least one of these - each with its own series of procedures.
Reading out loud
Train - Teach - Provide info on doing something
Processes
interrogative
42. Manuals help...
sequential
readers do something
Illustrations
Reading out loud