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Test your basic knowledge |
Making Manuals
Start Test
Study First
Subject
:
writing-skills
Instructions:
Answer 42 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A primary goal of technical writing...
readers do something
Addenda
usability testing
to assist readers
2. CBS Method stands for...
clarity - brevity - and sincerity
usability testing
an Outline
cookbook
3. An alphabetical (linear) reference that that is typically used in a non-linear way
Reading out loud
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
clarity - brevity - and sincerity
Index
4. The two most common methods of development for manuals are ___ and general-to-specific.
sequential
clarity - brevity - and sincerity
Graphical Elements
Illustrations
5. Use ___ everywhere its use is indicated: lists - procedures - headings - sentences - paragraphs - pages - etc.
parallel structure
procedure
readers do something
future sales of products
6. Appendixes and indexes are referred to as...
Illustrations
Addenda
sincerity
back matter
7. Above all - as you write a manual - it is best to keep in mind its goals and ___.
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
audience - context
potential readers
usability testing
8. Repetitive information mentioned once in order to avoid repetition elsewhere.
Transitional
Addenda
Introduction
to assist readers
9. Tables of contents - section headings - sub-section headings - headers - footers - and page numbers are examples of...
imperative s
future sales of products
Graphical Elements
navigational aids
10. Usability testing your procedures speaks directly to...
back matter
sincerity
imperative s
front matter or back matter
11. The flow of a manual can be either ___
exclamatory
addendum for a sub-procedure
linear or non-linear
Glossary
12. Creating ____ can help you organize your manual.
future sales of products
an Outline
front Matter
Testing a procedure
13. ___ is the only means you have to know/prove the procedure you wrote will be effective.
Prerequisites
to assist readers
Testing a procedure
cookbook
14. An outline allows you to determine the best ____ to use through visualization and modeling
interrogative
Jargon
back matter
methods of development
15. Manuals help...
cookbook
Processes
back matter
readers do something
16. Having someone else perform (test) the procedure is usually best - but whichever testing methods you choose - they are collectively called ___.
usability testing
Index
clarity - brevity - and sincerity
methods of development
17. Usability Testing has proven that well-written - usable manuals can contribute to...
future sales of products
cookbook
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
parallel structure
18. If your manual includes troubleshooting information - ___ sentences (questions) can be useful
TOC's
interrogative
front matter or back matter
readers do something
19. A ___ is an example of a linear manual.
imperative s
Graphical Elements
future sales of products
syllabus
20. The sections that appear in a manual depend on the manual's _________________ and purpose
procedure
linear or non-linear
Train - Teach - Provide info on doing something
audience - context
21. Commonly used terms (jargon terms - definitions - abbreviations - etc.) that appear in the manual; could also be placed in an addendum
potential readers
exclamatory
navigational aids
Glossary
22. Your goal as a good technical writer is to force your reader to infer only one meaning from what you have written so avoid using...
cookbook
Jargon
to assist readers
addendum for a sub-procedure
23. ___ can aid a procedure and are particularly helpful when you are addressing a multi-cultural audience.
Illustrations
procedure
Processes
an Outline
24. A detailed description of what the manual discusses and - possibly - how the manual should be used.
Prerequisites
procedure
Introduction
Addenda
25. A list of the (sub)sections in the manual - with page numbers
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on line
183
26. So - ___ is to a process as ___ are to a procedure.
strategy - tactics
back matter
future sales of products
Index
27. Manuals provide readers the information necessary to do something - such as...
usability testing
front matter or back matter
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
TOC's
28. Introductions (that cover the entire manual) - tables of contents - and lists of figures/tables are referred to as...
Illustrations
back matter
front Matter
imperative s
29. An entire manual will cover at least one of these - each with its own series of procedures.
linear or non-linear
(Dis)Assemble - Build - Understand - Configure - Operate - Install - Remove - Repair - Replace - or Maintain something. Note the use of verbs here!
usability testing
Processes
30. A ___ is a series/sequence of procedures.
process
Reading out loud
syllabus
an Outline
31. Figures (Illustrations) - tables - charts - graphs - etc.
Train - Teach - Provide info on doing something
TOC's
cookbook
Graphical Elements
32. A ___ is non-linear.
process
Testing a procedure
cookbook
gerunds
33. ___ elements can play an important role in manuals - and how you use them will depend on the manual's intended flow.
Transitional
Reading out loud
Prerequisites
process
34. A ___ is a numbered series/sequence of steps or instructions for accomplishing something
Reading out loud
front Matter
procedure
Train - Teach - Provide info on doing something
35. ___ will make errors stick out
imperative s
exclamatory
addendum for a sub-procedure
Reading out loud
36. Procedures and instructions must use active voice and ____ sentences
sincerity
strategy - tactics
imperative s
gerunds
37. Aspects that need to be done/considered/in hand before doing anything else; these could include tools - parts - and materials - as well as generic definitions of what Notes - Cautions - Warnings mean to readers and why these elements should be heeded
imperative s
usability testing
Prerequisites
linear or non-linear
38. Verbs or participles that end in 'ing'
parallel structure
front Matter
gerunds
Processes
39. If your manual includes Cautions and Warnings - ___ sentences (sentences ending with !) can also be useful.
exclamatory
Addenda
parallel structure
Transitional
40. Glossaries can be either ___ - depending on where they are placed.
front matter or back matter
Reading out loud
usability testing
syllabus
41. Three primary purposes to writing manuals
Train - Teach - Provide info on doing something
navigational aids
TOC's
procedure
42. In the cookbook you might have an ______________ for beating egg whites - rather than repeating the sub-procedure everywhere egg whites need to be beaten - thereby saving page space.
Prerequisites
Processes
addendum for a sub-procedure
Testing a procedure
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