Test your basic knowledge |

Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

2. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

3. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

4. Fundamental rules of management that could be applied in all organizational situations and taught in schools

5. A classification scheme for labeling basic hand motions

6. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

7. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

8. Systems that interact with their environment

9. Total quality management (TQM)

10. Breakdown of jobs into narrow and repetitive tasks

11. Henri Fayol; Max Weber

12. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

13. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

14. W. Edwards Deming; Joseph M. Juran

15. The study of the actions of people at work

16. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

17. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

18. An approach to management that focuses on describing what managers do and what constitutes good management practice

19. Scientific management; General administrative theory

20. Early advocates; Hawthorne Studies; Organizational Behavior

21. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

22. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

23. The use of quantitative techniques to improve decision making

24. Systems that are not influenced by and do not interact with their environment

25. Systems approach; Contingency approach

26. An approach that involves using the scientific method to find the 'one best way' for job to be done

27. Frederick W. Taylor; Frank and Lillian Gilbreth

28. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees