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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
System
Early advocates of the OB approach
Most famous quality experts
Fayol's 14 principles of management

2. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Quality Management
Classical approach
General administrative theory
System

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
The three behavioral approaches to management
Popular contingency variables
The quantitative approach to management

4. Total quality management (TQM)
Most important contributors to scientific management
Total quality management (TQM)
The two classical approaches to management
The quantitative approach to management

5. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Principles of management
Most important contributors to scientific management
Contingency approach
Division of labor (job specialization)

6. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Hawthorne Studies
The quantitative approach to management
The three behavioral approaches to management

7. Scientific management; General administrative theory
Bureaucracy
The two classical approaches to management
Total quality management (TQM)
Classical approach

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Hawthorne Studies
Principles of management
The quantitative approach to management
Division of labor (job specialization)

9. Systems that are not influenced by and do not interact with their environment
Industrial revolution
Hawthorne Studies
The two contemporary approaches to management
Closed system

10. The use of quantitative techniques to improve decision making
Industrial revolution
Quantitative approach
Contingency approach
Principles of management

11. Systems approach; Contingency approach
Taylor's scientific management principles
The quantitative approach to management
Contingency approach
The two contemporary approaches to management

12. An approach that involves using the scientific method to find the 'one best way' for job to be done
Hawthorne Studies
Therbligs
Popular contingency variables
Scientific management

13. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Contingency approach
Popular contingency variables
Open system
Industrial revolution

14. A classification scheme for labeling basic hand motions
Therbligs
Division of labor (job specialization)
Most famous quality experts
Taylor's scientific management principles

15. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Most important contributors to general administrative theory
Hawthorne Studies
Bureaucracy
Taylor's scientific management principles

16. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
The three behavioral approaches to management
Division of labor (job specialization)
Open system

17. Henri Fayol; Max Weber
Scientific management
Bureaucracy
Most important contributors to general administrative theory
The quantitative approach to management

18. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
The quantitative approach to management
Organizational behavior (OB)
Industrial revolution

19. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

20. Frederick W. Taylor; Frank and Lillian Gilbreth
Classical approach
The two classical approaches to management
Most important contributors to scientific management
The three behavioral approaches to management

21. Systems that interact with their environment
Open system
Scientific management
Bureaucracy
Organizational behavior (OB)

22. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The two classical approaches to management
System
Division of labor (job specialization)
Principles of management

23. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

24. Early advocates; Hawthorne Studies; Organizational Behavior
Scientific management
Popular contingency variables
The three behavioral approaches to management
Hawthorne Studies

25. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Bureaucracy
Open system
Popular contingency variables
Quantitative approach

26. An approach to management that focuses on describing what managers do and what constitutes good management practice
Quality Management
General administrative theory
Organizational behavior (OB)
The two contemporary approaches to management

27. Breakdown of jobs into narrow and repetitive tasks
Principles of management
Quantitative approach
Division of labor (job specialization)
System

28. The study of the actions of people at work
Scientific management
Organizational behavior (OB)
Taylor's scientific management principles
Hawthorne Studies