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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

2. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

3. Systems approach; Contingency approach

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

5. Scientific management; General administrative theory

6. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

7. The use of quantitative techniques to improve decision making

8. A classification scheme for labeling basic hand motions

9. The study of the actions of people at work

10. Frederick W. Taylor; Frank and Lillian Gilbreth

11. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

12. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

13. An approach to management that focuses on describing what managers do and what constitutes good management practice

14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

15. W. Edwards Deming; Joseph M. Juran

16. Systems that interact with their environment

17. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

18. Breakdown of jobs into narrow and repetitive tasks

19. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

20. Total quality management (TQM)

21. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

22. Henri Fayol; Max Weber

23. Systems that are not influenced by and do not interact with their environment

24. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

25. Fundamental rules of management that could be applied in all organizational situations and taught in schools

26. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

27. Early advocates; Hawthorne Studies; Organizational Behavior

28. An approach that involves using the scientific method to find the 'one best way' for job to be done