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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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2. The use of quantitative techniques to improve decision making
Quantitative approach
Taylor's scientific management principles
Industrial revolution
Total quality management (TQM)

3. Total quality management (TQM)
Open system
Therbligs
The quantitative approach to management
Industrial revolution

4. Systems that interact with their environment
Organizational behavior (OB)
Open system
Principles of management
Quality Management

5. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Principles of management
The quantitative approach to management
Fayol's 14 principles of management

6. Henri Fayol; Max Weber
Most important contributors to scientific management
Organizational behavior (OB)
Most important contributors to general administrative theory
Popular contingency variables

7. Frederick W. Taylor; Frank and Lillian Gilbreth
Principles of management
Quality Management
Industrial revolution
Most important contributors to scientific management

8. A classification scheme for labeling basic hand motions
The three behavioral approaches to management
Quantitative approach
Therbligs
Bureaucracy

9. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Industrial revolution
Closed system
Most important contributors to scientific management
Principles of management

10. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Fayol's 14 principles of management
Most famous quality experts
The two contemporary approaches to management

11. The study of the actions of people at work
Quantitative approach
Early advocates of the OB approach
Industrial revolution
Organizational behavior (OB)

12. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Division of labor (job specialization)
System
Most important contributors to scientific management

13. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
System
Most important contributors to scientific management
Contingency approach
Classical approach

14. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Principles of management
Bureaucracy
Most important contributors to general administrative theory

15. Systems that are not influenced by and do not interact with their environment
Organizational behavior (OB)
Closed system
Principles of management
Contingency approach

16. Systems approach; Contingency approach
Contingency approach
The three behavioral approaches to management
Most important contributors to general administrative theory
The two contemporary approaches to management

17. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Total quality management (TQM)
Closed system
Division of labor (job specialization)
Quality Management

18. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Most important contributors to scientific management
Most famous quality experts
Classical approach
Closed system

19. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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20. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Division of labor (job specialization)
The quantitative approach to management
Contingency approach

21. Breakdown of jobs into narrow and repetitive tasks
Hawthorne Studies
Classical approach
The two classical approaches to management
Division of labor (job specialization)

22. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Principles of management
Most important contributors to scientific management
Therbligs

23. Scientific management; General administrative theory
System
The two classical approaches to management
Organizational behavior (OB)
Closed system

24. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The three behavioral approaches to management
Early advocates of the OB approach
System
Quality Management

25. W. Edwards Deming; Joseph M. Juran
Contingency approach
Principles of management
Open system
Most famous quality experts

26. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Open system
Industrial revolution
Hawthorne Studies
Therbligs

27. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Closed system
Quantitative approach
Popular contingency variables

28. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Most famous quality experts
Bureaucracy
The two contemporary approaches to management