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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Systems that interact with their environment

2. Early advocates; Hawthorne Studies; Organizational Behavior

3. Systems that are not influenced by and do not interact with their environment

4. Scientific management; General administrative theory

5. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

6. Henri Fayol; Max Weber

7. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

8. Breakdown of jobs into narrow and repetitive tasks

9. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

10. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

11. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

12. A classification scheme for labeling basic hand motions

13. W. Edwards Deming; Joseph M. Juran

14. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

15. Systems approach; Contingency approach

16. Frederick W. Taylor; Frank and Lillian Gilbreth

17. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

18. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

19. Fundamental rules of management that could be applied in all organizational situations and taught in schools

20. The use of quantitative techniques to improve decision making

21. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

22. The study of the actions of people at work

23. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

24. An approach to management that focuses on describing what managers do and what constitutes good management practice

25. Total quality management (TQM)

26. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

27. An approach that involves using the scientific method to find the 'one best way' for job to be done

28. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is