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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
The three behavioral approaches to management
Most important contributors to general administrative theory
Popular contingency variables
Total quality management (TQM)

2. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
The three behavioral approaches to management
Bureaucracy
System
Hawthorne Studies

3. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
The two contemporary approaches to management
The three behavioral approaches to management
Therbligs

4. Systems that are not influenced by and do not interact with their environment
Most important contributors to general administrative theory
The two classical approaches to management
Most famous quality experts
Closed system

5. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Most important contributors to scientific management
Closed system
Division of labor (job specialization)

6. An approach to management that focuses on describing what managers do and what constitutes good management practice
Popular contingency variables
Division of labor (job specialization)
General administrative theory
Classical approach

7. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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8. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Most important contributors to general administrative theory
Classical approach
Popular contingency variables
System

9. Henri Fayol; Max Weber
Total quality management (TQM)
Most famous quality experts
Most important contributors to general administrative theory
Division of labor (job specialization)

10. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The three behavioral approaches to management
Quality Management
The quantitative approach to management
Open system

11. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most famous quality experts
Popular contingency variables
Organizational behavior (OB)
Taylor's scientific management principles

12. A classification scheme for labeling basic hand motions
Therbligs
Early advocates of the OB approach
Bureaucracy
General administrative theory

13. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
The two contemporary approaches to management
Popular contingency variables
Quality Management

14. Total quality management (TQM)
Therbligs
Hawthorne Studies
Taylor's scientific management principles
The quantitative approach to management

15. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
System
Early advocates of the OB approach
General administrative theory
Quantitative approach

16. The study of the actions of people at work
Most important contributors to general administrative theory
Open system
Organizational behavior (OB)
Scientific management

17. The use of quantitative techniques to improve decision making
The two classical approaches to management
Organizational behavior (OB)
Quantitative approach
The three behavioral approaches to management

18. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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19. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Classical approach
Total quality management (TQM)
Taylor's scientific management principles
System

20. Systems approach; Contingency approach
Industrial revolution
The two contemporary approaches to management
Most important contributors to scientific management
Closed system

21. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Organizational behavior (OB)
The two classical approaches to management
Hawthorne Studies
Most important contributors to general administrative theory

22. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
The two contemporary approaches to management
Closed system
Taylor's scientific management principles

23. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Closed system
Therbligs
Most important contributors to general administrative theory

24. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Most important contributors to scientific management
Contingency approach
Quantitative approach
Industrial revolution

25. Scientific management; General administrative theory
Organizational behavior (OB)
Fayol's 14 principles of management
The two classical approaches to management
Early advocates of the OB approach

26. Systems that interact with their environment
Scientific management
General administrative theory
System
Open system

27. An approach that involves using the scientific method to find the 'one best way' for job to be done
Popular contingency variables
Scientific management
The two contemporary approaches to management
The three behavioral approaches to management

28. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Principles of management
Most important contributors to general administrative theory
Therbligs
Industrial revolution