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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Early advocates of the OB approach
Fayol's 14 principles of management
Bureaucracy
Organizational behavior (OB)

2. The study of the actions of people at work
The quantitative approach to management
Scientific management
Organizational behavior (OB)
Principles of management

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Contingency approach
Quality Management
Total quality management (TQM)
Classical approach

4. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Quality Management
Scientific management
Most famous quality experts

5. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Popular contingency variables
Total quality management (TQM)
Hawthorne Studies
Classical approach

6. A classification scheme for labeling basic hand motions
Industrial revolution
The quantitative approach to management
Therbligs
Closed system

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Most famous quality experts
Taylor's scientific management principles
Contingency approach

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Total quality management (TQM)
Principles of management
Popular contingency variables
Hawthorne Studies

9. Henri Fayol; Max Weber
General administrative theory
Most important contributors to general administrative theory
Total quality management (TQM)
The two contemporary approaches to management

10. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
The quantitative approach to management
Closed system
Contingency approach

11. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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12. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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13. The use of quantitative techniques to improve decision making
Hawthorne Studies
The quantitative approach to management
Quantitative approach
Bureaucracy

14. Systems that interact with their environment
Most important contributors to general administrative theory
Hawthorne Studies
The quantitative approach to management
Open system

15. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Classical approach
Most important contributors to general administrative theory
Most famous quality experts

16. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Closed system
Scientific management
Principles of management

17. Scientific management; General administrative theory
Closed system
The two classical approaches to management
Most important contributors to general administrative theory
Open system

18. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Total quality management (TQM)
Early advocates of the OB approach
Most important contributors to scientific management
System

19. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Total quality management (TQM)
Popular contingency variables
Taylor's scientific management principles

20. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Taylor's scientific management principles
Open system
Classical approach
The three behavioral approaches to management

21. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Therbligs
Quantitative approach
Popular contingency variables

22. Systems approach; Contingency approach
Contingency approach
The quantitative approach to management
The two contemporary approaches to management
Open system

23. Systems that are not influenced by and do not interact with their environment
Closed system
Early advocates of the OB approach
Total quality management (TQM)
The quantitative approach to management

24. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Division of labor (job specialization)
The two contemporary approaches to management
Industrial revolution
Total quality management (TQM)

25. Total quality management (TQM)
Scientific management
Most famous quality experts
Organizational behavior (OB)
The quantitative approach to management

26. An approach that involves using the scientific method to find the 'one best way' for job to be done
The quantitative approach to management
The two contemporary approaches to management
The two classical approaches to management
Scientific management

27. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Hawthorne Studies
Fayol's 14 principles of management
Taylor's scientific management principles

28. An approach to management that focuses on describing what managers do and what constitutes good management practice
Quality Management
General administrative theory
The two classical approaches to management
Scientific management