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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A classification scheme for labeling basic hand motions
Fayol's 14 principles of management
Organizational behavior (OB)
Therbligs
Most important contributors to general administrative theory

2. Henri Fayol; Max Weber
Division of labor (job specialization)
Contingency approach
Most important contributors to general administrative theory
Taylor's scientific management principles

3. Fundamental rules of management that could be applied in all organizational situations and taught in schools
System
Principles of management
Scientific management
Most important contributors to scientific management

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Classical approach
System
Quality Management
Therbligs

5. Breakdown of jobs into narrow and repetitive tasks
Taylor's scientific management principles
Most important contributors to general administrative theory
Division of labor (job specialization)
Principles of management

6. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
System
Contingency approach
Classical approach
Organizational behavior (OB)

7. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
General administrative theory
The two contemporary approaches to management
The quantitative approach to management

8. Early advocates; Hawthorne Studies; Organizational Behavior
Open system
General administrative theory
Quantitative approach
The three behavioral approaches to management

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Most famous quality experts
Industrial revolution
The quantitative approach to management
Popular contingency variables

10. Systems that interact with their environment
Quantitative approach
Total quality management (TQM)
Classical approach
Open system

11. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Quantitative approach
Therbligs
The two contemporary approaches to management
Contingency approach

12. The study of the actions of people at work
Organizational behavior (OB)
Principles of management
The two classical approaches to management
Total quality management (TQM)

13. Total quality management (TQM)
System
Closed system
Scientific management
The quantitative approach to management

14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
The three behavioral approaches to management
Total quality management (TQM)
Organizational behavior (OB)
Principles of management

15. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Closed system
Classical approach
Bureaucracy
Early advocates of the OB approach

16. The use of quantitative techniques to improve decision making
Most important contributors to general administrative theory
The two classical approaches to management
Quantitative approach
Most important contributors to scientific management

17. Systems approach; Contingency approach
Contingency approach
Open system
The two contemporary approaches to management
Popular contingency variables

18. Systems that are not influenced by and do not interact with their environment
Hawthorne Studies
The two contemporary approaches to management
Closed system
Fayol's 14 principles of management

19. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Closed system
Most famous quality experts
Popular contingency variables
The two contemporary approaches to management

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The three behavioral approaches to management
Hawthorne Studies
System
Closed system

22. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

23. An approach to management that focuses on describing what managers do and what constitutes good management practice
Scientific management
Quality Management
General administrative theory
Most important contributors to general administrative theory

24. Frederick W. Taylor; Frank and Lillian Gilbreth
Fayol's 14 principles of management
Closed system
Most important contributors to scientific management
Total quality management (TQM)

25. W. Edwards Deming; Joseph M. Juran
System
Quantitative approach
Most famous quality experts
Principles of management

26. Scientific management; General administrative theory
The two contemporary approaches to management
The quantitative approach to management
The two classical approaches to management
Most famous quality experts

27. An approach that involves using the scientific method to find the 'one best way' for job to be done
Open system
Industrial revolution
Scientific management
The three behavioral approaches to management

28. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Total quality management (TQM)
Quality Management
Bureaucracy
Taylor's scientific management principles