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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems that interact with their environment
Most important contributors to scientific management
Open system
Quantitative approach
The two contemporary approaches to management

2. The use of quantitative techniques to improve decision making
General administrative theory
Quality Management
Total quality management (TQM)
Quantitative approach

3. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The two classical approaches to management
Therbligs
Bureaucracy
Early advocates of the OB approach

4. Scientific management; General administrative theory
Contingency approach
The two classical approaches to management
Popular contingency variables
Most famous quality experts

5. A classification scheme for labeling basic hand motions
Therbligs
Classical approach
Bureaucracy
Contingency approach

6. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Most important contributors to scientific management
Scientific management
Bureaucracy

7. An approach that involves using the scientific method to find the 'one best way' for job to be done
The two contemporary approaches to management
The three behavioral approaches to management
Scientific management
Division of labor (job specialization)

8. W. Edwards Deming; Joseph M. Juran
Quality Management
Most famous quality experts
Open system
Taylor's scientific management principles

9. Breakdown of jobs into narrow and repetitive tasks
Fayol's 14 principles of management
Contingency approach
The two contemporary approaches to management
Division of labor (job specialization)

10. Systems approach; Contingency approach
Quality Management
The two contemporary approaches to management
Early advocates of the OB approach
Taylor's scientific management principles

11. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Scientific management
Organizational behavior (OB)
Therbligs
Principles of management

12. Systems that are not influenced by and do not interact with their environment
Fayol's 14 principles of management
Principles of management
The two contemporary approaches to management
Closed system

13. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Industrial revolution
Total quality management (TQM)
Contingency approach
Open system

14. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Closed system
The two contemporary approaches to management
Quantitative approach

15. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Division of labor (job specialization)
General administrative theory
The two contemporary approaches to management

16. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Open system
The two contemporary approaches to management
Most important contributors to general administrative theory

17. The study of the actions of people at work
Quality Management
Most important contributors to general administrative theory
Organizational behavior (OB)
Therbligs

18. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Hawthorne Studies
Most important contributors to scientific management
Early advocates of the OB approach

19. Henri Fayol; Max Weber
Quantitative approach
Most important contributors to general administrative theory
Principles of management
Contingency approach

20. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Fayol's 14 principles of management
Popular contingency variables
The two classical approaches to management
Total quality management (TQM)

21. An approach to management that focuses on describing what managers do and what constitutes good management practice
Contingency approach
The three behavioral approaches to management
General administrative theory
Classical approach

22. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

23. Frederick W. Taylor; Frank and Lillian Gilbreth
Total quality management (TQM)
Popular contingency variables
Most important contributors to scientific management
Quantitative approach

24. Total quality management (TQM)
Division of labor (job specialization)
Closed system
The quantitative approach to management
Open system

25. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Quality Management
The quantitative approach to management
Fayol's 14 principles of management

26. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

27. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Most important contributors to scientific management
Contingency approach
System
Most important contributors to general administrative theory

28. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Contingency approach
Quality Management
The three behavioral approaches to management
Classical approach