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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

2. Systems that interact with their environment
The three behavioral approaches to management
Scientific management
The two classical approaches to management
Open system

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The quantitative approach to management
Industrial revolution
Most important contributors to scientific management
Quality Management

4. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
The three behavioral approaches to management
Therbligs
The two contemporary approaches to management

5. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

6. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Closed system
Division of labor (job specialization)
Total quality management (TQM)

7. A classification scheme for labeling basic hand motions
Therbligs
Early advocates of the OB approach
The two contemporary approaches to management
Popular contingency variables

8. Henri Fayol; Max Weber
Contingency approach
Most important contributors to general administrative theory
Popular contingency variables
Open system

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Popular contingency variables
Quantitative approach
Closed system

10. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most important contributors to general administrative theory
Total quality management (TQM)
The two contemporary approaches to management
Quantitative approach

11. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
The quantitative approach to management
Contingency approach
Taylor's scientific management principles

12. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
The three behavioral approaches to management
General administrative theory
Industrial revolution

13. Systems approach; Contingency approach
The two contemporary approaches to management
Most famous quality experts
Organizational behavior (OB)
Classical approach

14. Frederick W. Taylor; Frank and Lillian Gilbreth
Therbligs
Most important contributors to scientific management
Closed system
Hawthorne Studies

15. Breakdown of jobs into narrow and repetitive tasks
Bureaucracy
Therbligs
Division of labor (job specialization)
Industrial revolution

16. Systems that are not influenced by and do not interact with their environment
Quality Management
Fayol's 14 principles of management
Closed system
Scientific management

17. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
The quantitative approach to management
Most important contributors to scientific management
Total quality management (TQM)

18. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
The quantitative approach to management
The two classical approaches to management
Fayol's 14 principles of management

19. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Industrial revolution
Division of labor (job specialization)
Principles of management

20. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
The two contemporary approaches to management
The three behavioral approaches to management
System

21. Scientific management; General administrative theory
The two classical approaches to management
The quantitative approach to management
Contingency approach
Popular contingency variables

22. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The three behavioral approaches to management
Bureaucracy
The quantitative approach to management
Contingency approach

23. The study of the actions of people at work
Organizational behavior (OB)
Quality Management
Most important contributors to general administrative theory
System

24. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Total quality management (TQM)
Taylor's scientific management principles
Classical approach
Early advocates of the OB approach

25. The use of quantitative techniques to improve decision making
Industrial revolution
Early advocates of the OB approach
Principles of management
Quantitative approach

26. An approach that involves using the scientific method to find the 'one best way' for job to be done
Popular contingency variables
Open system
Scientific management
The two contemporary approaches to management

27. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
The three behavioral approaches to management
Bureaucracy
Popular contingency variables
Total quality management (TQM)

28. Total quality management (TQM)
The quantitative approach to management
Therbligs
Classical approach
Total quality management (TQM)