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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Principles of management
Open system
Industrial revolution
Taylor's scientific management principles

2. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is
System
Division of labor (job specialization)
Taylor's scientific management principles
Contingency approach

3. Systems approach; Contingency approach
The two contemporary approaches to management
Contingency approach
System
Most important contributors to general administrative theory

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Total quality management (TQM)
Quality Management
Taylor's scientific management principles
Scientific management

5. Scientific management; General administrative theory
Open system
Closed system
The two classical approaches to management
Fayol's 14 principles of management

6. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
The three behavioral approaches to management
Taylor's scientific management principles
Industrial revolution

7. The use of quantitative techniques to improve decision making
Popular contingency variables
Principles of management
Quantitative approach
Quality Management

8. A classification scheme for labeling basic hand motions
Scientific management
Open system
Therbligs
Total quality management (TQM)

9. The study of the actions of people at work
Organizational behavior (OB)
System
The two classical approaches to management
Closed system

10. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Organizational behavior (OB)
Open system
General administrative theory

11. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
General administrative theory
Most important contributors to scientific management
Closed system
Popular contingency variables

12. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Quantitative approach
Most famous quality experts
System
Bureaucracy

13. An approach to management that focuses on describing what managers do and what constitutes good management practice
System
General administrative theory
The two classical approaches to management
Total quality management (TQM)

14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Bureaucracy
Contingency approach
Most famous quality experts

15. W. Edwards Deming; Joseph M. Juran
Scientific management
Taylor's scientific management principles
Most famous quality experts
Industrial revolution

16. Systems that interact with their environment
Early advocates of the OB approach
Classical approach
Open system
Quality Management

17. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The two classical approaches to management
System
Contingency approach
Scientific management

18. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
System
Total quality management (TQM)
Contingency approach

19. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of
Principles of management
Fayol's 14 principles of management
Industrial revolution
Early advocates of the OB approach

20. Total quality management (TQM)
Contingency approach
Therbligs
Organizational behavior (OB)
The quantitative approach to management

21. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Principles of management
Early advocates of the OB approach
Most important contributors to scientific management
The two classical approaches to management

22. Henri Fayol; Max Weber
Early advocates of the OB approach
The three behavioral approaches to management
Most important contributors to general administrative theory
Quantitative approach

23. Systems that are not influenced by and do not interact with their environment
Hawthorne Studies
Closed system
Fayol's 14 principles of management
Industrial revolution

24. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
General administrative theory
Most important contributors to general administrative theory
Most important contributors to scientific management

25. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Quality Management
Principles of management
Bureaucracy
System

26. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Organizational behavior (OB)
Hawthorne Studies
Fayol's 14 principles of management
Bureaucracy

27. Early advocates; Hawthorne Studies; Organizational Behavior
Closed system
The three behavioral approaches to management
Contingency approach
Division of labor (job specialization)

28. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Most famous quality experts
Early advocates of the OB approach
Most important contributors to general administrative theory

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Management 101: Management History

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