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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of
Fayol's 14 principles of management
Taylor's scientific management principles
Most important contributors to general administrative theory
Organizational behavior (OB)

2. The study of the actions of people at work
System
Organizational behavior (OB)
The two contemporary approaches to management
Most famous quality experts

3. Henri Fayol; Max Weber
The two contemporary approaches to management
Organizational behavior (OB)
Most important contributors to general administrative theory
Total quality management (TQM)

4. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The three behavioral approaches to management
Open system
System
Fayol's 14 principles of management

5. Breakdown of jobs into narrow and repetitive tasks
Organizational behavior (OB)
Scientific management
Division of labor (job specialization)
The quantitative approach to management

6. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The quantitative approach to management
Popular contingency variables
Early advocates of the OB approach
Bureaucracy

7. The use of quantitative techniques to improve decision making
Contingency approach
Total quality management (TQM)
Therbligs
Quantitative approach

8. Systems that interact with their environment
Most famous quality experts
Open system
The three behavioral approaches to management
Closed system

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
System
Hawthorne Studies
Industrial revolution
Taylor's scientific management principles

10. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
The two classical approaches to management
General administrative theory
Bureaucracy
Organizational behavior (OB)

11. An approach to management that focuses on describing what managers do and what constitutes good management practice
Division of labor (job specialization)
General administrative theory
Classical approach
Early advocates of the OB approach

12. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
The three behavioral approaches to management
Therbligs
Bureaucracy

13. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Scientific management
Principles of management
Hawthorne Studies
Popular contingency variables

14. A classification scheme for labeling basic hand motions
Organizational behavior (OB)
Scientific management
Quality Management
Therbligs

15. Frederick W. Taylor; Frank and Lillian Gilbreth
Organizational behavior (OB)
The three behavioral approaches to management
Classical approach
Most important contributors to scientific management

16. Scientific management; General administrative theory
Most important contributors to general administrative theory
Most famous quality experts
The two contemporary approaches to management
The two classical approaches to management

17. Total quality management (TQM)
The quantitative approach to management
Most important contributors to general administrative theory
General administrative theory
Scientific management

18. An approach that involves using the scientific method to find the 'one best way' for job to be done
Most important contributors to scientific management
Hawthorne Studies
Scientific management
The two classical approaches to management

19. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Most important contributors to scientific management
Quality Management
Taylor's scientific management principles
Therbligs

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is
Quality Management
Most important contributors to scientific management
Taylor's scientific management principles
The two classical approaches to management

21. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
The quantitative approach to management
Total quality management (TQM)
Quantitative approach
Open system

22. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Closed system
The three behavioral approaches to management
Most important contributors to general administrative theory

23. Systems that are not influenced by and do not interact with their environment
Organizational behavior (OB)
Fayol's 14 principles of management
Most famous quality experts
Closed system

24. Early advocates; Hawthorne Studies; Organizational Behavior
The two contemporary approaches to management
The three behavioral approaches to management
Closed system
Open system

25. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Total quality management (TQM)
The two classical approaches to management
Open system
Contingency approach

26. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Closed system
Contingency approach
Classical approach
The quantitative approach to management

27. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The two contemporary approaches to management
Principles of management
Open system
Organizational behavior (OB)

28. Systems approach; Contingency approach
Bureaucracy
Organizational behavior (OB)
The two contemporary approaches to management
Most famous quality experts

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Management 101: Management History

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