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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A classification scheme for labeling basic hand motions
Closed system
Therbligs
Quantitative approach
Hawthorne Studies

2. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Quantitative approach
Popular contingency variables
Principles of management
Quality Management

3. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

4. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Bureaucracy
Principles of management
Scientific management

5. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Therbligs
Closed system
Popular contingency variables
Classical approach

6. Scientific management; General administrative theory
Organizational behavior (OB)
Most important contributors to scientific management
The two classical approaches to management
Quality Management

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Closed system
Contingency approach
Industrial revolution
Classical approach

8. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Open system
Industrial revolution
Most famous quality experts
Early advocates of the OB approach

9. The study of the actions of people at work
Organizational behavior (OB)
Open system
General administrative theory
The two contemporary approaches to management

10. Total quality management (TQM)
System
Contingency approach
The quantitative approach to management
Therbligs

11. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Most important contributors to general administrative theory
Quantitative approach
Early advocates of the OB approach

12. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Closed system
Principles of management
System
General administrative theory

13. The use of quantitative techniques to improve decision making
Industrial revolution
Quantitative approach
System
Scientific management

14. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Organizational behavior (OB)
Most famous quality experts
Therbligs
Hawthorne Studies

15. An approach to management that focuses on describing what managers do and what constitutes good management practice
Taylor's scientific management principles
Organizational behavior (OB)
General administrative theory
Most famous quality experts

16. W. Edwards Deming; Joseph M. Juran
Taylor's scientific management principles
Most famous quality experts
Therbligs
General administrative theory

17. Early advocates; Hawthorne Studies; Organizational Behavior
Taylor's scientific management principles
The three behavioral approaches to management
The two contemporary approaches to management
Hawthorne Studies

18. Breakdown of jobs into narrow and repetitive tasks
Organizational behavior (OB)
Bureaucracy
Open system
Division of labor (job specialization)

19. Systems approach; Contingency approach
General administrative theory
Fayol's 14 principles of management
The three behavioral approaches to management
The two contemporary approaches to management

20. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Most famous quality experts
Quality Management
Closed system
General administrative theory

21. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Closed system
Quality Management
Principles of management
Contingency approach

22. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most important contributors to scientific management
Total quality management (TQM)
Bureaucracy
Principles of management

23. An approach that involves using the scientific method to find the 'one best way' for job to be done
Hawthorne Studies
Closed system
Scientific management
Total quality management (TQM)

24. Frederick W. Taylor; Frank and Lillian Gilbreth
Total quality management (TQM)
Most important contributors to scientific management
The three behavioral approaches to management
Scientific management

25. Systems that are not influenced by and do not interact with their environment
Classical approach
Early advocates of the OB approach
Taylor's scientific management principles
Closed system

26. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

27. Systems that interact with their environment
Open system
Early advocates of the OB approach
Most important contributors to general administrative theory
Principles of management

28. Henri Fayol; Max Weber
Fayol's 14 principles of management
Industrial revolution
Most important contributors to general administrative theory
System