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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Quality Management
Closed system
System

2. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
General administrative theory
Hawthorne Studies
Quality Management
The two contemporary approaches to management

3. An approach to management that focuses on describing what managers do and what constitutes good management practice
Quality Management
General administrative theory
Hawthorne Studies
Fayol's 14 principles of management

4. Systems that are not influenced by and do not interact with their environment
Popular contingency variables
Closed system
Bureaucracy
Hawthorne Studies

5. The study of the actions of people at work
Contingency approach
Organizational behavior (OB)
Classical approach
Most famous quality experts

6. Systems that interact with their environment
The quantitative approach to management
Total quality management (TQM)
Scientific management
Open system

7. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Open system
Quality Management
Total quality management (TQM)
Early advocates of the OB approach

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Industrial revolution
Most important contributors to scientific management
Principles of management
Division of labor (job specialization)

9. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Hawthorne Studies
Early advocates of the OB approach
Most important contributors to scientific management
Division of labor (job specialization)

10. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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11. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most important contributors to scientific management
Division of labor (job specialization)
Total quality management (TQM)
Popular contingency variables

12. Scientific management; General administrative theory
General administrative theory
Most famous quality experts
System
The two classical approaches to management

13. Frederick W. Taylor; Frank and Lillian Gilbreth
General administrative theory
The two classical approaches to management
Most important contributors to scientific management
Early advocates of the OB approach

14. The use of quantitative techniques to improve decision making
The two contemporary approaches to management
Quality Management
Early advocates of the OB approach
Quantitative approach

15. Henri Fayol; Max Weber
Classical approach
General administrative theory
Most important contributors to general administrative theory
Division of labor (job specialization)

16. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Open system
Most famous quality experts
Industrial revolution

17. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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18. A classification scheme for labeling basic hand motions
Therbligs
Contingency approach
The two contemporary approaches to management
Closed system

19. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Taylor's scientific management principles
Quantitative approach
Open system
Industrial revolution

20. Total quality management (TQM)
The quantitative approach to management
Most important contributors to scientific management
Hawthorne Studies
The three behavioral approaches to management

21. An approach that involves using the scientific method to find the 'one best way' for job to be done
The quantitative approach to management
The three behavioral approaches to management
Scientific management
Principles of management

22. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Quality Management
Most important contributors to scientific management
Scientific management
System

23. Breakdown of jobs into narrow and repetitive tasks
The quantitative approach to management
Division of labor (job specialization)
System
Organizational behavior (OB)

24. Systems approach; Contingency approach
The two contemporary approaches to management
Most important contributors to general administrative theory
Quality Management
Quantitative approach

25. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
The two contemporary approaches to management
Quality Management
Industrial revolution

26. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Taylor's scientific management principles
Contingency approach
The quantitative approach to management
Principles of management

27. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
The quantitative approach to management
Quantitative approach
Division of labor (job specialization)
Classical approach

28. W. Edwards Deming; Joseph M. Juran
Fayol's 14 principles of management
Quantitative approach
Closed system
Most famous quality experts