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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Frederick W. Taylor; Frank and Lillian Gilbreth
Therbligs
Most important contributors to scientific management
Principles of management
Scientific management

2. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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3. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The three behavioral approaches to management
The two contemporary approaches to management
Most important contributors to scientific management
Contingency approach

4. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
The quantitative approach to management
Quantitative approach
Classical approach

5. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
The three behavioral approaches to management
Most important contributors to general administrative theory
Organizational behavior (OB)
Industrial revolution

6. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Therbligs
Most important contributors to scientific management
Early advocates of the OB approach

7. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Open system
The two contemporary approaches to management
Quality Management
Principles of management

8. Systems that are not influenced by and do not interact with their environment
Most famous quality experts
Industrial revolution
Closed system
Fayol's 14 principles of management

9. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
General administrative theory
The three behavioral approaches to management
Most important contributors to scientific management

10. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The three behavioral approaches to management
The two contemporary approaches to management
Popular contingency variables
Quantitative approach

11. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Total quality management (TQM)
Quality Management
System
Popular contingency variables

12. Total quality management (TQM)
The quantitative approach to management
Organizational behavior (OB)
Fayol's 14 principles of management
Early advocates of the OB approach

13. Breakdown of jobs into narrow and repetitive tasks
Open system
The quantitative approach to management
Division of labor (job specialization)
Taylor's scientific management principles

14. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Quality Management
Organizational behavior (OB)
Taylor's scientific management principles

15. Henri Fayol; Max Weber
Early advocates of the OB approach
Scientific management
Division of labor (job specialization)
Most important contributors to general administrative theory

16. Early advocates; Hawthorne Studies; Organizational Behavior
Fayol's 14 principles of management
Organizational behavior (OB)
The three behavioral approaches to management
Total quality management (TQM)

17. The use of quantitative techniques to improve decision making
The quantitative approach to management
Quantitative approach
Most important contributors to general administrative theory
Popular contingency variables

18. An approach that involves using the scientific method to find the 'one best way' for job to be done
Classical approach
Scientific management
Bureaucracy
Quantitative approach

19. Systems approach; Contingency approach
The two contemporary approaches to management
Most important contributors to scientific management
Organizational behavior (OB)
The two classical approaches to management

20. The study of the actions of people at work
Most important contributors to scientific management
Taylor's scientific management principles
Organizational behavior (OB)
Principles of management

21. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
The three behavioral approaches to management
Most important contributors to scientific management
Therbligs

22. Scientific management; General administrative theory
Closed system
Classical approach
Organizational behavior (OB)
The two classical approaches to management

23. An approach to management that focuses on describing what managers do and what constitutes good management practice
The quantitative approach to management
General administrative theory
Principles of management
Most famous quality experts

24. Systems that interact with their environment
Early advocates of the OB approach
Therbligs
General administrative theory
Open system

25. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Taylor's scientific management principles
System
Bureaucracy
Total quality management (TQM)

26. A classification scheme for labeling basic hand motions
Therbligs
Early advocates of the OB approach
Bureaucracy
Principles of management

27. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Organizational behavior (OB)
Hawthorne Studies
Bureaucracy
The quantitative approach to management

28. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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