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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Therbligs
General administrative theory
System
Total quality management (TQM)

2. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Quantitative approach
The two classical approaches to management
Taylor's scientific management principles

3. Henri Fayol; Max Weber
Quality Management
Open system
Most important contributors to general administrative theory
Quantitative approach

4. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The two contemporary approaches to management
Contingency approach
Early advocates of the OB approach
Total quality management (TQM)

5. Frederick W. Taylor; Frank and Lillian Gilbreth
Industrial revolution
Most important contributors to scientific management
Popular contingency variables
The two classical approaches to management

6. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Classical approach
Taylor's scientific management principles
Popular contingency variables
Most important contributors to general administrative theory

7. Scientific management; General administrative theory
The two classical approaches to management
Popular contingency variables
Early advocates of the OB approach
Total quality management (TQM)

8. W. Edwards Deming; Joseph M. Juran
Scientific management
Most famous quality experts
Open system
Most important contributors to scientific management

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Most important contributors to scientific management
Organizational behavior (OB)
Most important contributors to general administrative theory
Industrial revolution

10. An approach to management that focuses on describing what managers do and what constitutes good management practice
Contingency approach
Most important contributors to scientific management
The three behavioral approaches to management
General administrative theory

11. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

12. An approach that involves using the scientific method to find the 'one best way' for job to be done
System
Scientific management
The three behavioral approaches to management
Division of labor (job specialization)

13. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Closed system
The quantitative approach to management
Bureaucracy
Most important contributors to scientific management

14. Systems that interact with their environment
Industrial revolution
Open system
Taylor's scientific management principles
Closed system

15. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Total quality management (TQM)
Contingency approach
Popular contingency variables
Most important contributors to scientific management

16. Systems approach; Contingency approach
Quantitative approach
Most important contributors to scientific management
Contingency approach
The two contemporary approaches to management

17. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Early advocates of the OB approach
Closed system
Organizational behavior (OB)

18. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

19. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
General administrative theory
Fayol's 14 principles of management
Organizational behavior (OB)

20. The study of the actions of people at work
The quantitative approach to management
Organizational behavior (OB)
Most important contributors to general administrative theory
System

21. A classification scheme for labeling basic hand motions
Most important contributors to scientific management
Therbligs
Industrial revolution
The quantitative approach to management

22. Total quality management (TQM)
Most important contributors to scientific management
Therbligs
Popular contingency variables
The quantitative approach to management

23. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
The two classical approaches to management
The three behavioral approaches to management
Classical approach

24. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Open system
Closed system
Early advocates of the OB approach
Quality Management

25. Breakdown of jobs into narrow and repetitive tasks
Bureaucracy
Principles of management
Division of labor (job specialization)
General administrative theory

26. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Hawthorne Studies
Total quality management (TQM)
Closed system
Open system

27. The use of quantitative techniques to improve decision making
The two classical approaches to management
Quantitative approach
Principles of management
Closed system

28. Systems that are not influenced by and do not interact with their environment
Popular contingency variables
Most famous quality experts
Hawthorne Studies
Closed system