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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. W. Edwards Deming; Joseph M. Juran

2. An approach that involves using the scientific method to find the 'one best way' for job to be done

3. Henri Fayol; Max Weber

4. Total quality management (TQM)

5. Systems that interact with their environment

6. Systems that are not influenced by and do not interact with their environment

7. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

8. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

9. A classification scheme for labeling basic hand motions

10. Systems approach; Contingency approach

11. The use of quantitative techniques to improve decision making

12. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

13. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

14. Early advocates; Hawthorne Studies; Organizational Behavior

15. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

16. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

17. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

18. The study of the actions of people at work

19. An approach to management that focuses on describing what managers do and what constitutes good management practice

20. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

21. Scientific management; General administrative theory

22. Breakdown of jobs into narrow and repetitive tasks

23. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

24. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

25. Frederick W. Taylor; Frank and Lillian Gilbreth

26. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

27. Fundamental rules of management that could be applied in all organizational situations and taught in schools

28. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home