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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

2. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

3. The use of quantitative techniques to improve decision making

4. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

5. Systems that are not influenced by and do not interact with their environment

6. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

7. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

8. Systems that interact with their environment

9. Scientific management; General administrative theory

10. Systems approach; Contingency approach

11. The study of the actions of people at work

12. Breakdown of jobs into narrow and repetitive tasks

13. An approach to management that focuses on describing what managers do and what constitutes good management practice

14. A classification scheme for labeling basic hand motions

15. Total quality management (TQM)

16. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

17. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

18. Fundamental rules of management that could be applied in all organizational situations and taught in schools

19. An approach that involves using the scientific method to find the 'one best way' for job to be done

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

22. Henri Fayol; Max Weber

23. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

24. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

25. Early advocates; Hawthorne Studies; Organizational Behavior

26. W. Edwards Deming; Joseph M. Juran

27. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

28. Frederick W. Taylor; Frank and Lillian Gilbreth