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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The three behavioral approaches to management
Quantitative approach
Popular contingency variables
Principles of management

2. W. Edwards Deming; Joseph M. Juran
Contingency approach
Hawthorne Studies
Most famous quality experts
The quantitative approach to management

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The three behavioral approaches to management
Contingency approach
System
Quality Management

4. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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5. Scientific management; General administrative theory
The two classical approaches to management
System
General administrative theory
Quantitative approach

6. Systems that are not influenced by and do not interact with their environment
Industrial revolution
Most important contributors to scientific management
Open system
Closed system

7. Early advocates; Hawthorne Studies; Organizational Behavior
Principles of management
The two contemporary approaches to management
The three behavioral approaches to management
Industrial revolution

8. Frederick W. Taylor; Frank and Lillian Gilbreth
Industrial revolution
Most important contributors to scientific management
Organizational behavior (OB)
Taylor's scientific management principles

9. Henri Fayol; Max Weber
The three behavioral approaches to management
Most important contributors to general administrative theory
Quantitative approach
Fayol's 14 principles of management

10. The study of the actions of people at work
Closed system
Division of labor (job specialization)
Scientific management
Organizational behavior (OB)

11. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quality Management
The quantitative approach to management
Scientific management
Closed system

12. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Total quality management (TQM)
Division of labor (job specialization)
Industrial revolution

13. Systems approach; Contingency approach
Bureaucracy
Contingency approach
The two contemporary approaches to management
Scientific management

14. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Classical approach
Principles of management
Organizational behavior (OB)
Most important contributors to general administrative theory

15. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Division of labor (job specialization)
System
Principles of management
The quantitative approach to management

16. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The quantitative approach to management
System
Contingency approach
Early advocates of the OB approach

17. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Quality Management
Bureaucracy
System
Closed system

18. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Closed system
Contingency approach
Principles of management
Bureaucracy

19. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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20. Total quality management (TQM)
The quantitative approach to management
Most important contributors to scientific management
Most famous quality experts
System

21. Systems that interact with their environment
Quality Management
Open system
Organizational behavior (OB)
Fayol's 14 principles of management

22. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Therbligs
Total quality management (TQM)
Early advocates of the OB approach
System

23. Breakdown of jobs into narrow and repetitive tasks
Hawthorne Studies
Division of labor (job specialization)
Principles of management
Popular contingency variables

24. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quantitative approach
The two contemporary approaches to management
Hawthorne Studies
Most important contributors to scientific management

25. The use of quantitative techniques to improve decision making
Quantitative approach
The three behavioral approaches to management
Hawthorne Studies
Popular contingency variables

26. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Classical approach
Therbligs
System
Industrial revolution

27. A classification scheme for labeling basic hand motions
The two contemporary approaches to management
Industrial revolution
General administrative theory
Therbligs

28. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Quantitative approach
Fayol's 14 principles of management
Classical approach
Total quality management (TQM)