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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The use of quantitative techniques to improve decision making
System
The three behavioral approaches to management
Popular contingency variables
Quantitative approach

2. Scientific management; General administrative theory
Most famous quality experts
The two classical approaches to management
Organizational behavior (OB)
Most important contributors to scientific management

3. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

4. Systems that are not influenced by and do not interact with their environment
General administrative theory
Closed system
Fayol's 14 principles of management
Quantitative approach

5. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Division of labor (job specialization)
Hawthorne Studies
Industrial revolution
Closed system

6. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Most important contributors to scientific management
Contingency approach
Taylor's scientific management principles

7. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Classical approach
The three behavioral approaches to management
Popular contingency variables
Principles of management

8. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Open system
System
Therbligs
Fayol's 14 principles of management

9. Henri Fayol; Max Weber
Hawthorne Studies
Scientific management
Most famous quality experts
Most important contributors to general administrative theory

10. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Total quality management (TQM)
The two contemporary approaches to management
Early advocates of the OB approach
Fayol's 14 principles of management

11. An approach to management that focuses on describing what managers do and what constitutes good management practice
Contingency approach
The quantitative approach to management
System
General administrative theory

12. Total quality management (TQM)
Organizational behavior (OB)
The quantitative approach to management
Division of labor (job specialization)
Total quality management (TQM)

13. A classification scheme for labeling basic hand motions
Principles of management
Most important contributors to general administrative theory
Organizational behavior (OB)
Therbligs

14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Industrial revolution
The quantitative approach to management
Popular contingency variables

15. The study of the actions of people at work
Organizational behavior (OB)
General administrative theory
Taylor's scientific management principles
System

16. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Early advocates of the OB approach
Bureaucracy
Therbligs
Division of labor (job specialization)

17. Systems approach; Contingency approach
Hawthorne Studies
The two classical approaches to management
The two contemporary approaches to management
Closed system

18. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Quality Management
Early advocates of the OB approach
The two contemporary approaches to management

19. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Contingency approach
Organizational behavior (OB)
Fayol's 14 principles of management

20. An approach that involves using the scientific method to find the 'one best way' for job to be done
System
Closed system
Quality Management
Scientific management

21. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
General administrative theory
Total quality management (TQM)
Scientific management
Contingency approach

22. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

23. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Organizational behavior (OB)
Hawthorne Studies
Bureaucracy

24. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Fayol's 14 principles of management
Total quality management (TQM)
Closed system
Quality Management

25. Systems that interact with their environment
System
Hawthorne Studies
The three behavioral approaches to management
Open system

26. Breakdown of jobs into narrow and repetitive tasks
The three behavioral approaches to management
Division of labor (job specialization)
The two contemporary approaches to management
Early advocates of the OB approach

27. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Quality Management
Popular contingency variables
Fayol's 14 principles of management

28. Early advocates; Hawthorne Studies; Organizational Behavior
Hawthorne Studies
System
Therbligs
The three behavioral approaches to management