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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An approach to management that focuses on describing what managers do and what constitutes good management practice
Hawthorne Studies
Bureaucracy
General administrative theory
The two contemporary approaches to management

2. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Classical approach
Popular contingency variables
Quality Management
Scientific management

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Classical approach
Scientific management
The three behavioral approaches to management
Total quality management (TQM)

4. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Fayol's 14 principles of management
Early advocates of the OB approach
System
Scientific management

5. Systems that interact with their environment
The two classical approaches to management
Closed system
Total quality management (TQM)
Open system

6. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Early advocates of the OB approach
Most famous quality experts
The two classical approaches to management

7. The study of the actions of people at work
System
Organizational behavior (OB)
Bureaucracy
Contingency approach

8. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Most important contributors to scientific management
Fayol's 14 principles of management
Early advocates of the OB approach
The three behavioral approaches to management

9. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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10. W. Edwards Deming; Joseph M. Juran
System
Popular contingency variables
Most famous quality experts
Early advocates of the OB approach

11. Systems that are not influenced by and do not interact with their environment
Closed system
Organizational behavior (OB)
Early advocates of the OB approach
Bureaucracy

12. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Contingency approach
Hawthorne Studies
Quality Management
Industrial revolution

13. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
The two classical approaches to management
Closed system
Division of labor (job specialization)

14. Systems approach; Contingency approach
Most important contributors to general administrative theory
Scientific management
Total quality management (TQM)
The two contemporary approaches to management

15. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Most famous quality experts
Hawthorne Studies
General administrative theory
Classical approach

16. The use of quantitative techniques to improve decision making
Therbligs
Classical approach
General administrative theory
Quantitative approach

17. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Bureaucracy
Principles of management
Division of labor (job specialization)
Total quality management (TQM)

18. Total quality management (TQM)
The quantitative approach to management
The two contemporary approaches to management
Contingency approach
The two classical approaches to management

19. Breakdown of jobs into narrow and repetitive tasks
Organizational behavior (OB)
Division of labor (job specialization)
Closed system
Fayol's 14 principles of management

20. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
System
Hawthorne Studies
Therbligs
Contingency approach

21. Scientific management; General administrative theory
Open system
The two classical approaches to management
Scientific management
Most important contributors to general administrative theory

22. Frederick W. Taylor; Frank and Lillian Gilbreth
The quantitative approach to management
Most important contributors to scientific management
General administrative theory
Closed system

23. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Popular contingency variables
Division of labor (job specialization)
Total quality management (TQM)

24. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Division of labor (job specialization)
Fayol's 14 principles of management
The quantitative approach to management
Industrial revolution

25. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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26. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Most famous quality experts
Fayol's 14 principles of management
Classical approach

27. A classification scheme for labeling basic hand motions
The quantitative approach to management
Therbligs
Early advocates of the OB approach
Organizational behavior (OB)

28. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The two classical approaches to management
Popular contingency variables
Quality Management
Most famous quality experts