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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An approach to management that focuses on describing what managers do and what constitutes good management practice
Organizational behavior (OB)
General administrative theory
Quality Management
Most famous quality experts

2. The study of the actions of people at work
Principles of management
Quantitative approach
Early advocates of the OB approach
Organizational behavior (OB)

3. Systems approach; Contingency approach
Quality Management
The two contemporary approaches to management
The quantitative approach to management
Contingency approach

4. The use of quantitative techniques to improve decision making
Quantitative approach
Popular contingency variables
Contingency approach
Quality Management

5. Total quality management (TQM)
The quantitative approach to management
The two contemporary approaches to management
System
Taylor's scientific management principles

6. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Fayol's 14 principles of management
Therbligs
Early advocates of the OB approach

7. W. Edwards Deming; Joseph M. Juran
Contingency approach
Most famous quality experts
Organizational behavior (OB)
Hawthorne Studies

8. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Total quality management (TQM)
Taylor's scientific management principles
Fayol's 14 principles of management
Bureaucracy

9. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Scientific management
Closed system
System
Division of labor (job specialization)

10. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

11. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
The quantitative approach to management
System
Therbligs

12. A classification scheme for labeling basic hand motions
Quality Management
Therbligs
The quantitative approach to management
Early advocates of the OB approach

13. Henri Fayol; Max Weber
Quality Management
Fayol's 14 principles of management
Most important contributors to general administrative theory
The quantitative approach to management

14. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Contingency approach
Open system
Classical approach
Industrial revolution

15. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Industrial revolution
System
The two classical approaches to management

16. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Hawthorne Studies
Fayol's 14 principles of management
Principles of management

17. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

18. Systems that interact with their environment
Organizational behavior (OB)
Bureaucracy
Open system
Total quality management (TQM)

19. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Organizational behavior (OB)
The three behavioral approaches to management
Taylor's scientific management principles

20. Scientific management; General administrative theory
Quality Management
Hawthorne Studies
The two classical approaches to management
Organizational behavior (OB)

21. Breakdown of jobs into narrow and repetitive tasks
Taylor's scientific management principles
Hawthorne Studies
Closed system
Division of labor (job specialization)

22. Frederick W. Taylor; Frank and Lillian Gilbreth
Division of labor (job specialization)
Most important contributors to scientific management
Most important contributors to general administrative theory
General administrative theory

23. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Quality Management
Classical approach
Therbligs
Principles of management

24. Systems that are not influenced by and do not interact with their environment
Closed system
Most important contributors to scientific management
Quality Management
System

25. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
The three behavioral approaches to management
Hawthorne Studies
Most famous quality experts
Open system

26. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Taylor's scientific management principles
The two contemporary approaches to management
Division of labor (job specialization)
Popular contingency variables

27. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Quality Management
The two contemporary approaches to management
Industrial revolution

28. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Quantitative approach
Classical approach
The three behavioral approaches to management