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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems that interact with their environment
Quantitative approach
The two contemporary approaches to management
Open system
The two classical approaches to management

2. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
The three behavioral approaches to management
Classical approach
Contingency approach
Early advocates of the OB approach

3. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Total quality management (TQM)
Scientific management
Hawthorne Studies
Contingency approach

4. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Fayol's 14 principles of management
Most famous quality experts
Principles of management

5. The study of the actions of people at work
Most important contributors to general administrative theory
Quality Management
Organizational behavior (OB)
Contingency approach

6. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

7. Henri Fayol; Max Weber
Bureaucracy
Quality Management
Organizational behavior (OB)
Most important contributors to general administrative theory

8. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Quantitative approach
The quantitative approach to management
Taylor's scientific management principles

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Bureaucracy
Early advocates of the OB approach
System
Industrial revolution

10. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
General administrative theory
Principles of management
Hawthorne Studies
System

11. An approach to management that focuses on describing what managers do and what constitutes good management practice
Principles of management
The three behavioral approaches to management
General administrative theory
Division of labor (job specialization)

12. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Closed system
Popular contingency variables
Bureaucracy
Organizational behavior (OB)

13. A classification scheme for labeling basic hand motions
Classical approach
Therbligs
The three behavioral approaches to management
Popular contingency variables

14. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Popular contingency variables
Bureaucracy
The two contemporary approaches to management

15. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

16. Systems that are not influenced by and do not interact with their environment
Most famous quality experts
Total quality management (TQM)
Fayol's 14 principles of management
Closed system

17. The use of quantitative techniques to improve decision making
Division of labor (job specialization)
System
Quantitative approach
Hawthorne Studies

18. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Closed system
Classical approach
Hawthorne Studies

19. Scientific management; General administrative theory
Scientific management
The two classical approaches to management
Most famous quality experts
Fayol's 14 principles of management

20. W. Edwards Deming; Joseph M. Juran
Principles of management
Most famous quality experts
Closed system
Most important contributors to scientific management

21. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Early advocates of the OB approach
Most famous quality experts
System

22. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Quality Management
Therbligs
Open system

23. Systems approach; Contingency approach
The two contemporary approaches to management
The quantitative approach to management
The two classical approaches to management
Principles of management

24. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
The two contemporary approaches to management
General administrative theory
The quantitative approach to management

25. Frederick W. Taylor; Frank and Lillian Gilbreth
Taylor's scientific management principles
Hawthorne Studies
Most important contributors to scientific management
Quantitative approach

26. Total quality management (TQM)
Bureaucracy
The quantitative approach to management
The three behavioral approaches to management
Taylor's scientific management principles

27. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
Most important contributors to scientific management
The three behavioral approaches to management
Popular contingency variables

28. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Open system
The two classical approaches to management
Most important contributors to scientific management
Contingency approach