Test your basic knowledge |

Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
The quantitative approach to management
Hawthorne Studies
Quality Management
Bureaucracy

2. The study of the actions of people at work
Industrial revolution
Hawthorne Studies
Organizational behavior (OB)
The quantitative approach to management

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Taylor's scientific management principles
Quality Management
Popular contingency variables
Most famous quality experts

4. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

5. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
The three behavioral approaches to management
Quantitative approach
The two contemporary approaches to management

6. A classification scheme for labeling basic hand motions
Early advocates of the OB approach
Classical approach
Therbligs
Bureaucracy

7. Systems approach; Contingency approach
The two contemporary approaches to management
Therbligs
Quantitative approach
Industrial revolution

8. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Fayol's 14 principles of management
Quality Management
Most important contributors to scientific management

9. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Open system
Hawthorne Studies
The two classical approaches to management

10. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
The quantitative approach to management
The two classical approaches to management
Quantitative approach

11. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
General administrative theory
Therbligs
The quantitative approach to management

12. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

13. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Popular contingency variables
Therbligs
Quality Management

14. Henri Fayol; Max Weber
Most important contributors to general administrative theory
The two classical approaches to management
Principles of management
General administrative theory

15. Systems that interact with their environment
Open system
Closed system
Quality Management
Early advocates of the OB approach

16. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Contingency approach
Total quality management (TQM)
Quantitative approach

17. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Closed system
Most famous quality experts
Classical approach
Quality Management

18. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
The two classical approaches to management
Principles of management
Bureaucracy
Therbligs

19. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Therbligs
Popular contingency variables
Hawthorne Studies

20. Systems that are not influenced by and do not interact with their environment
Early advocates of the OB approach
Contingency approach
Closed system
Fayol's 14 principles of management

21. An approach that involves using the scientific method to find the 'one best way' for job to be done
The two contemporary approaches to management
Quality Management
Scientific management
Popular contingency variables

22. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Closed system
Principles of management
Total quality management (TQM)
Popular contingency variables

23. Total quality management (TQM)
Scientific management
The quantitative approach to management
The two classical approaches to management
The two contemporary approaches to management

24. Scientific management; General administrative theory
The two classical approaches to management
Scientific management
Contingency approach
Taylor's scientific management principles

25. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Popular contingency variables
Contingency approach
Open system
Total quality management (TQM)

26. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Contingency approach
Division of labor (job specialization)
Principles of management
Taylor's scientific management principles

27. The use of quantitative techniques to improve decision making
General administrative theory
Most important contributors to scientific management
Therbligs
Quantitative approach

28. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Most important contributors to scientific management
Contingency approach
Quantitative approach