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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Principles of management
Early advocates of the OB approach
Industrial revolution
Contingency approach

2. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
The two classical approaches to management
Popular contingency variables
Hawthorne Studies
Classical approach

3. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Open system
Total quality management (TQM)
Contingency approach
Taylor's scientific management principles

4. Systems that interact with their environment
Open system
Fayol's 14 principles of management
Most important contributors to scientific management
The quantitative approach to management

5. The study of the actions of people at work
Taylor's scientific management principles
Organizational behavior (OB)
Early advocates of the OB approach
Division of labor (job specialization)

6. Breakdown of jobs into narrow and repetitive tasks
The quantitative approach to management
The two classical approaches to management
Division of labor (job specialization)
Industrial revolution

7. Systems that are not influenced by and do not interact with their environment
Contingency approach
Organizational behavior (OB)
Closed system
Hawthorne Studies

8. Early advocates; Hawthorne Studies; Organizational Behavior
Organizational behavior (OB)
The three behavioral approaches to management
Quality Management
Fayol's 14 principles of management

9. An approach to management that focuses on describing what managers do and what constitutes good management practice
Hawthorne Studies
General administrative theory
Contingency approach
System

10. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
System
Quality Management
Total quality management (TQM)
Most important contributors to general administrative theory

11. Total quality management (TQM)
Hawthorne Studies
The quantitative approach to management
Division of labor (job specialization)
Classical approach

12. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Quantitative approach
The two classical approaches to management
Bureaucracy

13. Systems approach; Contingency approach
Industrial revolution
The two contemporary approaches to management
The quantitative approach to management
Bureaucracy

14. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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15. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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16. A classification scheme for labeling basic hand motions
Organizational behavior (OB)
Therbligs
Most important contributors to scientific management
Fayol's 14 principles of management

17. The use of quantitative techniques to improve decision making
The quantitative approach to management
Scientific management
Quality Management
Quantitative approach

18. Scientific management; General administrative theory
General administrative theory
The two classical approaches to management
Most famous quality experts
Bureaucracy

19. W. Edwards Deming; Joseph M. Juran
Early advocates of the OB approach
Contingency approach
Fayol's 14 principles of management
Most famous quality experts

20. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Organizational behavior (OB)
Fayol's 14 principles of management
System
Popular contingency variables

21. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Fayol's 14 principles of management
Therbligs
Industrial revolution
Early advocates of the OB approach

22. Frederick W. Taylor; Frank and Lillian Gilbreth
Fayol's 14 principles of management
Industrial revolution
Contingency approach
Most important contributors to scientific management

23. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Division of labor (job specialization)
Industrial revolution
Therbligs

24. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Most famous quality experts
Most important contributors to scientific management
The two contemporary approaches to management

25. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Most important contributors to scientific management
Fayol's 14 principles of management
Most famous quality experts
Principles of management

26. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Scientific management
Industrial revolution
Organizational behavior (OB)
Bureaucracy

27. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Total quality management (TQM)
General administrative theory
Scientific management

28. An approach that involves using the scientific method to find the 'one best way' for job to be done
Industrial revolution
Classical approach
Popular contingency variables
Scientific management