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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Scientific management; General administrative theory
Most important contributors to scientific management
Contingency approach
The two classical approaches to management
Closed system

2. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Bureaucracy
Industrial revolution
Open system
Principles of management

3. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Bureaucracy
Most famous quality experts
System
Quality Management

4. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Total quality management (TQM)
The two classical approaches to management
Quality Management

5. Systems that interact with their environment
The two classical approaches to management
Quality Management
Open system
Organizational behavior (OB)

6. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quantitative approach
Therbligs
The two classical approaches to management
Quality Management

7. Systems approach; Contingency approach
The two contemporary approaches to management
Popular contingency variables
The quantitative approach to management
System

8. A classification scheme for labeling basic hand motions
Principles of management
The two classical approaches to management
Closed system
Therbligs

9. W. Edwards Deming; Joseph M. Juran
General administrative theory
Most famous quality experts
Scientific management
Contingency approach

10. The study of the actions of people at work
Organizational behavior (OB)
Quality Management
Most important contributors to general administrative theory
Popular contingency variables

11. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Quality Management
Industrial revolution
Hawthorne Studies
Contingency approach

12. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Closed system
Hawthorne Studies
Industrial revolution
Open system

13. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Principles of management
Contingency approach
Classical approach
Bureaucracy

14. Frederick W. Taylor; Frank and Lillian Gilbreth
Quality Management
Most important contributors to scientific management
Popular contingency variables
Classical approach

15. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Division of labor (job specialization)
Classical approach
Taylor's scientific management principles
Organizational behavior (OB)

16. An approach that involves using the scientific method to find the 'one best way' for job to be done
Principles of management
Most famous quality experts
Scientific management
The two contemporary approaches to management

17. Henri Fayol; Max Weber
Quantitative approach
Therbligs
Most important contributors to general administrative theory
Most famous quality experts

18. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

19. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

20. Breakdown of jobs into narrow and repetitive tasks
Open system
The two contemporary approaches to management
Division of labor (job specialization)
Popular contingency variables

21. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
The two contemporary approaches to management
Hawthorne Studies
System

22. An approach to management that focuses on describing what managers do and what constitutes good management practice
The two contemporary approaches to management
General administrative theory
Fayol's 14 principles of management
Early advocates of the OB approach

23. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The quantitative approach to management
Organizational behavior (OB)
Principles of management
Bureaucracy

24. The use of quantitative techniques to improve decision making
Scientific management
Quantitative approach
Total quality management (TQM)
System

25. Early advocates; Hawthorne Studies; Organizational Behavior
Classical approach
Bureaucracy
The three behavioral approaches to management
Total quality management (TQM)

26. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Organizational behavior (OB)
Most famous quality experts
Popular contingency variables
Contingency approach

27. Systems that are not influenced by and do not interact with their environment
Organizational behavior (OB)
The three behavioral approaches to management
Closed system
The two classical approaches to management

28. Total quality management (TQM)
The two contemporary approaches to management
The quantitative approach to management
General administrative theory
Popular contingency variables