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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quantitative approach
Therbligs
System
Scientific management

2. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
Principles of management
Quantitative approach
Hawthorne Studies

3. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Most important contributors to scientific management
Therbligs
Contingency approach
Industrial revolution

4. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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5. Scientific management; General administrative theory
Closed system
The two classical approaches to management
The three behavioral approaches to management
Therbligs

6. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Principles of management
Open system
Total quality management (TQM)
System

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Quality Management
Quantitative approach
Most important contributors to scientific management
Industrial revolution

8. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Taylor's scientific management principles
System
Classical approach

9. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Fayol's 14 principles of management
Contingency approach
Therbligs
Early advocates of the OB approach

10. Total quality management (TQM)
Classical approach
The quantitative approach to management
Most famous quality experts
The two classical approaches to management

11. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Organizational behavior (OB)
Classical approach
Popular contingency variables

12. Early advocates; Hawthorne Studies; Organizational Behavior
Industrial revolution
Early advocates of the OB approach
Most important contributors to general administrative theory
The three behavioral approaches to management

13. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most important contributors to scientific management
The two classical approaches to management
Quantitative approach
Bureaucracy

14. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Popular contingency variables
Hawthorne Studies
Principles of management
Division of labor (job specialization)

15. Systems that are not influenced by and do not interact with their environment
Open system
Division of labor (job specialization)
Quantitative approach
Closed system

16. Frederick W. Taylor; Frank and Lillian Gilbreth
Bureaucracy
Hawthorne Studies
Most important contributors to scientific management
Quality Management

17. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Classical approach
Closed system
Most important contributors to general administrative theory

18. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quantitative approach
The two classical approaches to management
Hawthorne Studies
Most important contributors to scientific management

19. W. Edwards Deming; Joseph M. Juran
Contingency approach
Most famous quality experts
System
The quantitative approach to management

20. Systems approach; Contingency approach
Taylor's scientific management principles
The two contemporary approaches to management
Most famous quality experts
Contingency approach

21. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
The two contemporary approaches to management
Popular contingency variables
Taylor's scientific management principles

22. A classification scheme for labeling basic hand motions
Most important contributors to general administrative theory
Quality Management
Contingency approach
Therbligs

23. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most important contributors to general administrative theory
System
Popular contingency variables
Fayol's 14 principles of management

24. The use of quantitative techniques to improve decision making
Quantitative approach
Industrial revolution
Scientific management
The two contemporary approaches to management

25. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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26. An approach to management that focuses on describing what managers do and what constitutes good management practice
Most important contributors to scientific management
General administrative theory
Open system
Total quality management (TQM)

27. Systems that interact with their environment
Quantitative approach
Open system
Most important contributors to general administrative theory
Taylor's scientific management principles

28. The study of the actions of people at work
Organizational behavior (OB)
Division of labor (job specialization)
Most important contributors to general administrative theory
The three behavioral approaches to management