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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
The two classical approaches to management
Open system
General administrative theory

2. A classification scheme for labeling basic hand motions
Most important contributors to general administrative theory
Therbligs
Early advocates of the OB approach
The quantitative approach to management

3. Total quality management (TQM)
The quantitative approach to management
Organizational behavior (OB)
Scientific management
Most famous quality experts

4. The use of quantitative techniques to improve decision making
Scientific management
Quantitative approach
Industrial revolution
The two classical approaches to management

5. Scientific management; General administrative theory
Division of labor (job specialization)
The two classical approaches to management
Most important contributors to general administrative theory
The two contemporary approaches to management

6. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

7. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Contingency approach
Organizational behavior (OB)
Scientific management

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
System
Hawthorne Studies
Principles of management
The two contemporary approaches to management

9. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

10. Systems that are not influenced by and do not interact with their environment
The quantitative approach to management
Organizational behavior (OB)
Therbligs
Closed system

11. Systems that interact with their environment
Principles of management
Industrial revolution
Division of labor (job specialization)
Open system

12. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Most important contributors to general administrative theory
Industrial revolution
Quantitative approach
System

13. Henri Fayol; Max Weber
The two contemporary approaches to management
Popular contingency variables
Most important contributors to general administrative theory
Total quality management (TQM)

14. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
System
The three behavioral approaches to management
Closed system

15. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Organizational behavior (OB)
Early advocates of the OB approach
Taylor's scientific management principles

16. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Industrial revolution
Bureaucracy
Organizational behavior (OB)

17. Early advocates; Hawthorne Studies; Organizational Behavior
Open system
Quality Management
Total quality management (TQM)
The three behavioral approaches to management

18. Breakdown of jobs into narrow and repetitive tasks
The two classical approaches to management
Organizational behavior (OB)
Division of labor (job specialization)
Total quality management (TQM)

19. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
Therbligs
Fayol's 14 principles of management
System

20. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Hawthorne Studies
Industrial revolution
Therbligs
Bureaucracy

21. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Hawthorne Studies
Contingency approach
The two classical approaches to management
Fayol's 14 principles of management

22. An approach to management that focuses on describing what managers do and what constitutes good management practice
The quantitative approach to management
Classical approach
General administrative theory
The three behavioral approaches to management

23. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
The quantitative approach to management
Early advocates of the OB approach
The three behavioral approaches to management

24. Systems approach; Contingency approach
Quality Management
The three behavioral approaches to management
The two contemporary approaches to management
Taylor's scientific management principles

25. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Quality Management
The two contemporary approaches to management
The three behavioral approaches to management

26. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Quality Management
Therbligs
Popular contingency variables
Quantitative approach

27. The study of the actions of people at work
Organizational behavior (OB)
Taylor's scientific management principles
General administrative theory
Most important contributors to scientific management

28. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
System
Scientific management
The three behavioral approaches to management
Classical approach