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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A classification scheme for labeling basic hand motions
Therbligs
Quantitative approach
Fayol's 14 principles of management
Total quality management (TQM)

2. W. Edwards Deming; Joseph M. Juran
Principles of management
Most famous quality experts
Most important contributors to general administrative theory
Taylor's scientific management principles

3. The use of quantitative techniques to improve decision making
Quantitative approach
Organizational behavior (OB)
Taylor's scientific management principles
Division of labor (job specialization)

4. Systems that interact with their environment
Principles of management
Open system
Quantitative approach
Contingency approach

5. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Most famous quality experts
Hawthorne Studies
Closed system

6. Systems that are not influenced by and do not interact with their environment
The two contemporary approaches to management
Closed system
Bureaucracy
Therbligs

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Open system
Principles of management
Taylor's scientific management principles

8. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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9. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Closed system
Fayol's 14 principles of management
The two classical approaches to management
Classical approach

10. An approach that involves using the scientific method to find the 'one best way' for job to be done
Principles of management
Closed system
Classical approach
Scientific management

11. Breakdown of jobs into narrow and repetitive tasks
Early advocates of the OB approach
Taylor's scientific management principles
Division of labor (job specialization)
General administrative theory

12. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Industrial revolution
Taylor's scientific management principles
Popular contingency variables

13. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Fayol's 14 principles of management
Organizational behavior (OB)
Most important contributors to general administrative theory
Principles of management

14. Frederick W. Taylor; Frank and Lillian Gilbreth
Open system
Most important contributors to scientific management
The quantitative approach to management
Most important contributors to general administrative theory

15. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Most famous quality experts
Most important contributors to general administrative theory
Early advocates of the OB approach

16. Henri Fayol; Max Weber
Classical approach
Most important contributors to general administrative theory
Early advocates of the OB approach
Principles of management

17. An approach to management that focuses on describing what managers do and what constitutes good management practice
Popular contingency variables
Hawthorne Studies
Fayol's 14 principles of management
General administrative theory

18. Scientific management; General administrative theory
Open system
Contingency approach
The two classical approaches to management
Scientific management

19. Systems approach; Contingency approach
Early advocates of the OB approach
The two contemporary approaches to management
Principles of management
Total quality management (TQM)

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Therbligs
Fayol's 14 principles of management
Scientific management
System

22. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Classical approach
Total quality management (TQM)
Therbligs
Popular contingency variables

23. Total quality management (TQM)
Division of labor (job specialization)
The quantitative approach to management
General administrative theory
System

24. The study of the actions of people at work
Most important contributors to scientific management
Division of labor (job specialization)
Quality Management
Organizational behavior (OB)

25. Early advocates; Hawthorne Studies; Organizational Behavior
Industrial revolution
The two contemporary approaches to management
The three behavioral approaches to management
System

26. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Early advocates of the OB approach
Total quality management (TQM)
Quality Management
The two contemporary approaches to management

27. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Quality Management
Scientific management
Early advocates of the OB approach

28. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The two classical approaches to management
Scientific management
Quality Management
Contingency approach