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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Scientific management
Bureaucracy
Quality Management
Hawthorne Studies

2. An approach to management that focuses on describing what managers do and what constitutes good management practice
The quantitative approach to management
General administrative theory
Scientific management
Division of labor (job specialization)

3. Breakdown of jobs into narrow and repetitive tasks
Fayol's 14 principles of management
Most important contributors to general administrative theory
Scientific management
Division of labor (job specialization)

4. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Quantitative approach
The two classical approaches to management
Popular contingency variables
The quantitative approach to management

5. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most famous quality experts
Bureaucracy
Quantitative approach
System

6. Early advocates; Hawthorne Studies; Organizational Behavior
Organizational behavior (OB)
Industrial revolution
Quantitative approach
The three behavioral approaches to management

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Organizational behavior (OB)
Therbligs
Quality Management
Industrial revolution

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The quantitative approach to management
Principles of management
Total quality management (TQM)
Bureaucracy

9. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Scientific management
Hawthorne Studies
The two classical approaches to management
Popular contingency variables

10. Systems that interact with their environment
Contingency approach
The quantitative approach to management
Most famous quality experts
Open system

11. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
System
Taylor's scientific management principles
Contingency approach
Most important contributors to general administrative theory

12. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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13. Henri Fayol; Max Weber
Quantitative approach
Industrial revolution
Most important contributors to general administrative theory
Therbligs

14. Total quality management (TQM)
Taylor's scientific management principles
Therbligs
The quantitative approach to management
Hawthorne Studies

15. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Most important contributors to general administrative theory
Fayol's 14 principles of management
Industrial revolution

16. The use of quantitative techniques to improve decision making
Quantitative approach
Division of labor (job specialization)
Quality Management
Hawthorne Studies

17. Systems approach; Contingency approach
Popular contingency variables
Most important contributors to scientific management
The two contemporary approaches to management
General administrative theory

18. Scientific management; General administrative theory
Classical approach
The two classical approaches to management
Closed system
The quantitative approach to management

19. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Organizational behavior (OB)
The two contemporary approaches to management
Classical approach
Fayol's 14 principles of management

20. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Early advocates of the OB approach
The quantitative approach to management
Most famous quality experts

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Division of labor (job specialization)
System
Principles of management
Scientific management

22. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
The three behavioral approaches to management
The two classical approaches to management
Organizational behavior (OB)

23. The study of the actions of people at work
Organizational behavior (OB)
General administrative theory
Taylor's scientific management principles
System

24. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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25. A classification scheme for labeling basic hand motions
Most important contributors to scientific management
Quality Management
Therbligs
General administrative theory

26. An approach that involves using the scientific method to find the 'one best way' for job to be done
Industrial revolution
Bureaucracy
Contingency approach
Scientific management

27. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Total quality management (TQM)
Division of labor (job specialization)
Organizational behavior (OB)

28. Systems that are not influenced by and do not interact with their environment
Scientific management
Closed system
Most famous quality experts
Organizational behavior (OB)