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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems that are not influenced by and do not interact with their environment
Bureaucracy
Closed system
Hawthorne Studies
Open system

2. Systems approach; Contingency approach
Principles of management
The two contemporary approaches to management
The three behavioral approaches to management
Taylor's scientific management principles

3. Early advocates; Hawthorne Studies; Organizational Behavior
Total quality management (TQM)
Fayol's 14 principles of management
The three behavioral approaches to management
The two classical approaches to management

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Closed system
Scientific management
Total quality management (TQM)
Quality Management

5. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

6. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Early advocates of the OB approach
Principles of management
Bureaucracy

7. Frederick W. Taylor; Frank and Lillian Gilbreth
Bureaucracy
Most famous quality experts
Classical approach
Most important contributors to scientific management

8. The study of the actions of people at work
System
The three behavioral approaches to management
Scientific management
Organizational behavior (OB)

9. Breakdown of jobs into narrow and repetitive tasks
Open system
Scientific management
Most important contributors to general administrative theory
Division of labor (job specialization)

10. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quantitative approach
Scientific management
The two contemporary approaches to management
The quantitative approach to management

11. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Quality Management
Therbligs
Bureaucracy

12. W. Edwards Deming; Joseph M. Juran
Open system
Therbligs
Quality Management
Most famous quality experts

13. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Quality Management
Therbligs
System
The three behavioral approaches to management

14. The use of quantitative techniques to improve decision making
Fayol's 14 principles of management
Quantitative approach
Popular contingency variables
Classical approach

15. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Bureaucracy
Classical approach
Hawthorne Studies

16. A classification scheme for labeling basic hand motions
Therbligs
Principles of management
Most important contributors to scientific management
Division of labor (job specialization)

17. Scientific management; General administrative theory
The two classical approaches to management
The two contemporary approaches to management
The three behavioral approaches to management
Organizational behavior (OB)

18. Total quality management (TQM)
The quantitative approach to management
Principles of management
Quantitative approach
Hawthorne Studies

19. Henri Fayol; Max Weber
Bureaucracy
The two classical approaches to management
Contingency approach
Most important contributors to general administrative theory

20. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Quantitative approach
Early advocates of the OB approach
Hawthorne Studies
Division of labor (job specialization)

21. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most famous quality experts
Total quality management (TQM)
The three behavioral approaches to management
The two classical approaches to management

22. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

23. Systems that interact with their environment
General administrative theory
Taylor's scientific management principles
Total quality management (TQM)
Open system

24. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Classical approach
The two classical approaches to management
Hawthorne Studies
The two contemporary approaches to management

25. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The quantitative approach to management
Fayol's 14 principles of management
Division of labor (job specialization)
Contingency approach

26. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Division of labor (job specialization)
Classical approach
Principles of management
Industrial revolution

27. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most famous quality experts
Hawthorne Studies
The two contemporary approaches to management
Bureaucracy

28. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
The three behavioral approaches to management
Most famous quality experts
Taylor's scientific management principles