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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fundamental rules of management that could be applied in all organizational situations and taught in schools

2. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

3. Systems approach; Contingency approach

4. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

5. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

6. Scientific management; General administrative theory

7. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

8. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

9. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

10. A classification scheme for labeling basic hand motions

11. Breakdown of jobs into narrow and repetitive tasks

12. W. Edwards Deming; Joseph M. Juran

13. The use of quantitative techniques to improve decision making

14. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

15. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

16. Total quality management (TQM)

17. Early advocates; Hawthorne Studies; Organizational Behavior

18. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

19. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

20. Henri Fayol; Max Weber

21. An approach that involves using the scientific method to find the 'one best way' for job to be done

22. Frederick W. Taylor; Frank and Lillian Gilbreth

23. The study of the actions of people at work

24. Systems that are not influenced by and do not interact with their environment

25. Systems that interact with their environment

26. An approach to management that focuses on describing what managers do and what constitutes good management practice

27. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

28. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations