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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Fayol's 14 principles of management
Early advocates of the OB approach
Taylor's scientific management principles
Total quality management (TQM)

2. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

3. Scientific management; General administrative theory
The two classical approaches to management
Principles of management
Most important contributors to scientific management
Closed system

4. Total quality management (TQM)
The quantitative approach to management
Taylor's scientific management principles
Bureaucracy
Quantitative approach

5. A classification scheme for labeling basic hand motions
Therbligs
Most important contributors to general administrative theory
Organizational behavior (OB)
Open system

6. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
Popular contingency variables
Therbligs
Classical approach

7. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Fayol's 14 principles of management
System
Classical approach

8. Systems that interact with their environment
Classical approach
The two classical approaches to management
Open system
Division of labor (job specialization)

9. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Most important contributors to general administrative theory
Quality Management
Scientific management

10. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Most important contributors to general administrative theory
The two classical approaches to management
Early advocates of the OB approach
Contingency approach

11. Systems that are not influenced by and do not interact with their environment
Bureaucracy
Closed system
Organizational behavior (OB)
The quantitative approach to management

12. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Most famous quality experts
The three behavioral approaches to management
Division of labor (job specialization)

13. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Division of labor (job specialization)
Popular contingency variables
General administrative theory

14. Breakdown of jobs into narrow and repetitive tasks
Quantitative approach
Division of labor (job specialization)
Therbligs
System

15. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The quantitative approach to management
Total quality management (TQM)
Closed system
Early advocates of the OB approach

16. Henri Fayol; Max Weber
Bureaucracy
Organizational behavior (OB)
Most famous quality experts
Most important contributors to general administrative theory

17. An approach to management that focuses on describing what managers do and what constitutes good management practice
Quality Management
Quantitative approach
General administrative theory
Therbligs

18. Systems approach; Contingency approach
The two classical approaches to management
Early advocates of the OB approach
The two contemporary approaches to management
Fayol's 14 principles of management

19. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

20. An approach that involves using the scientific method to find the 'one best way' for job to be done
Contingency approach
General administrative theory
System
Scientific management

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Fayol's 14 principles of management
Popular contingency variables
Quantitative approach
System

22. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most important contributors to scientific management
Popular contingency variables
Scientific management
Quality Management

23. W. Edwards Deming; Joseph M. Juran
Most important contributors to general administrative theory
The quantitative approach to management
Open system
Most famous quality experts

24. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Principles of management
Bureaucracy
Therbligs
Industrial revolution

25. The study of the actions of people at work
The quantitative approach to management
Organizational behavior (OB)
Hawthorne Studies
Most famous quality experts

26. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quality Management
Fayol's 14 principles of management
Therbligs
Hawthorne Studies

27. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Closed system
Classical approach
Fayol's 14 principles of management

28. The use of quantitative techniques to improve decision making
Quantitative approach
Most important contributors to general administrative theory
Most famous quality experts
Bureaucracy