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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Closed system
Popular contingency variables
Principles of management
Therbligs

2. Henri Fayol; Max Weber
Therbligs
Most important contributors to general administrative theory
Organizational behavior (OB)
Quality Management

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Most important contributors to scientific management
Classical approach
Quality Management
The two contemporary approaches to management

4. Total quality management (TQM)
Quantitative approach
Early advocates of the OB approach
Closed system
The quantitative approach to management

5. Early advocates; Hawthorne Studies; Organizational Behavior
Division of labor (job specialization)
Most important contributors to general administrative theory
Organizational behavior (OB)
The three behavioral approaches to management

6. Frederick W. Taylor; Frank and Lillian Gilbreth
Taylor's scientific management principles
Principles of management
General administrative theory
Most important contributors to scientific management

7. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Quantitative approach
Division of labor (job specialization)
Industrial revolution
Taylor's scientific management principles

8. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Hawthorne Studies
Popular contingency variables
Classical approach
Organizational behavior (OB)

9. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Early advocates of the OB approach
Taylor's scientific management principles
The quantitative approach to management

10. Systems that are not influenced by and do not interact with their environment
Contingency approach
Early advocates of the OB approach
The two classical approaches to management
Closed system

11. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Scientific management
The two classical approaches to management
Quality Management

12. Systems approach; Contingency approach
The two contemporary approaches to management
Most famous quality experts
Open system
System

13. An approach that involves using the scientific method to find the 'one best way' for job to be done
Closed system
Scientific management
Most famous quality experts
Taylor's scientific management principles

14. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Closed system
Early advocates of the OB approach
Contingency approach
Taylor's scientific management principles

15. Systems that interact with their environment
Popular contingency variables
The two contemporary approaches to management
Open system
The quantitative approach to management

16. Scientific management; General administrative theory
The two classical approaches to management
Scientific management
Taylor's scientific management principles
Open system

17. The study of the actions of people at work
Hawthorne Studies
Fayol's 14 principles of management
The three behavioral approaches to management
Organizational behavior (OB)

18. W. Edwards Deming; Joseph M. Juran
Total quality management (TQM)
Contingency approach
Most important contributors to general administrative theory
Most famous quality experts

19. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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20. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Popular contingency variables
Total quality management (TQM)
Bureaucracy
Scientific management

21. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Therbligs
Open system
Total quality management (TQM)
Industrial revolution

22. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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23. A classification scheme for labeling basic hand motions
Therbligs
The quantitative approach to management
Quantitative approach
Classical approach

24. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Industrial revolution
Organizational behavior (OB)
Contingency approach
Principles of management

25. An approach to management that focuses on describing what managers do and what constitutes good management practice
Early advocates of the OB approach
Classical approach
The two classical approaches to management
General administrative theory

26. The use of quantitative techniques to improve decision making
Quantitative approach
Popular contingency variables
Most important contributors to scientific management
Scientific management

27. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Taylor's scientific management principles
The two classical approaches to management
Contingency approach
Classical approach

28. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Most important contributors to scientific management
The quantitative approach to management
The three behavioral approaches to management
Hawthorne Studies