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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The study of the actions of people at work
System
Organizational behavior (OB)
General administrative theory
Industrial revolution

2. Breakdown of jobs into narrow and repetitive tasks
The two contemporary approaches to management
Hawthorne Studies
The three behavioral approaches to management
Division of labor (job specialization)

3. The use of quantitative techniques to improve decision making
The two classical approaches to management
Scientific management
General administrative theory
Quantitative approach

4. A classification scheme for labeling basic hand motions
Therbligs
Quantitative approach
Fayol's 14 principles of management
General administrative theory

5. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Early advocates of the OB approach
Quantitative approach
Industrial revolution
Fayol's 14 principles of management

6. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Taylor's scientific management principles
The three behavioral approaches to management
Early advocates of the OB approach
Hawthorne Studies

7. Frederick W. Taylor; Frank and Lillian Gilbreth
Industrial revolution
Most famous quality experts
General administrative theory
Most important contributors to scientific management

8. Systems that are not influenced by and do not interact with their environment
Closed system
Total quality management (TQM)
The three behavioral approaches to management
The two classical approaches to management

9. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Organizational behavior (OB)
Total quality management (TQM)
Hawthorne Studies
Open system

10. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The two classical approaches to management
The quantitative approach to management
Contingency approach
System

11. Henri Fayol; Max Weber
Taylor's scientific management principles
Open system
Most important contributors to general administrative theory
The two contemporary approaches to management

12. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Industrial revolution
Classical approach
The quantitative approach to management
Contingency approach

13. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

14. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Total quality management (TQM)
The two contemporary approaches to management
Quantitative approach
Quality Management

15. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The two contemporary approaches to management
Scientific management
Contingency approach
Quantitative approach

16. Systems that interact with their environment
Hawthorne Studies
Scientific management
Open system
The two classical approaches to management

17. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Open system
General administrative theory
The quantitative approach to management
Bureaucracy

18. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
The two classical approaches to management
Early advocates of the OB approach
The quantitative approach to management

19. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Classical approach
Most famous quality experts
Principles of management

20. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Division of labor (job specialization)
Hawthorne Studies
General administrative theory

21. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Industrial revolution
Closed system
Taylor's scientific management principles

22. Total quality management (TQM)
The quantitative approach to management
Closed system
Open system
Most important contributors to general administrative theory

23. Scientific management; General administrative theory
Division of labor (job specialization)
Contingency approach
The two classical approaches to management
Therbligs

24. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

25. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
General administrative theory
Most important contributors to general administrative theory
Taylor's scientific management principles

26. An approach to management that focuses on describing what managers do and what constitutes good management practice
Therbligs
Early advocates of the OB approach
General administrative theory
Quality Management

27. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Hawthorne Studies
Popular contingency variables
Most famous quality experts
The two classical approaches to management

28. Systems approach; Contingency approach
The quantitative approach to management
The three behavioral approaches to management
The two contemporary approaches to management
Open system