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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems approach; Contingency approach
Most important contributors to scientific management
The two contemporary approaches to management
Early advocates of the OB approach
General administrative theory

2. The use of quantitative techniques to improve decision making
The two contemporary approaches to management
The three behavioral approaches to management
Quantitative approach
The two classical approaches to management

3. Scientific management; General administrative theory
The two classical approaches to management
Classical approach
Most important contributors to general administrative theory
Division of labor (job specialization)

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Taylor's scientific management principles
Closed system
Quality Management
Early advocates of the OB approach

5. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of
The two classical approaches to management
General administrative theory
Most important contributors to scientific management
Fayol's 14 principles of management

6. Systems that are not influenced by and do not interact with their environment
Early advocates of the OB approach
Closed system
Quality Management
Therbligs

7. A classification scheme for labeling basic hand motions
Contingency approach
Early advocates of the OB approach
The two contemporary approaches to management
Therbligs

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Quality Management
Principles of management
Most important contributors to general administrative theory
System

9. Systems that interact with their environment
Early advocates of the OB approach
General administrative theory
Closed system
Open system

10. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Quantitative approach
General administrative theory
Contingency approach

11. An approach that involves using the scientific method to find the 'one best way' for job to be done
General administrative theory
Total quality management (TQM)
Popular contingency variables
Scientific management

12. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
General administrative theory
Principles of management
Hawthorne Studies

13. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The two contemporary approaches to management
Popular contingency variables
Organizational behavior (OB)
General administrative theory

14. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Most important contributors to general administrative theory
Most important contributors to scientific management
Quantitative approach

15. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
The three behavioral approaches to management
Closed system
Therbligs
Classical approach

16. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Quality Management
Hawthorne Studies
Contingency approach
Taylor's scientific management principles

17. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
The two classical approaches to management
Early advocates of the OB approach
The three behavioral approaches to management
Therbligs

18. Early advocates; Hawthorne Studies; Organizational Behavior
General administrative theory
The three behavioral approaches to management
Principles of management
Taylor's scientific management principles

19. The study of the actions of people at work
Most famous quality experts
Organizational behavior (OB)
Open system
Quantitative approach

20. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
System
Scientific management
Popular contingency variables

21. Frederick W. Taylor; Frank and Lillian Gilbreth
General administrative theory
Most important contributors to scientific management
Bureaucracy
Hawthorne Studies

22. W. Edwards Deming; Joseph M. Juran
Principles of management
Most famous quality experts
The quantitative approach to management
Popular contingency variables

23. Henri Fayol; Max Weber
Hawthorne Studies
Most important contributors to scientific management
Organizational behavior (OB)
Most important contributors to general administrative theory

24. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Contingency approach
Popular contingency variables
Most important contributors to scientific management

25. An approach to management that focuses on describing what managers do and what constitutes good management practice
Most important contributors to scientific management
System
General administrative theory
The three behavioral approaches to management

26. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is
Quantitative approach
Taylor's scientific management principles
Principles of management
Therbligs

27. Total quality management (TQM)
Most famous quality experts
The quantitative approach to management
Quantitative approach
Early advocates of the OB approach

28. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Hawthorne Studies
The three behavioral approaches to management
Bureaucracy
Fayol's 14 principles of management

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