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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. W. Edwards Deming; Joseph M. Juran
Principles of management
General administrative theory
Most famous quality experts
Popular contingency variables

2. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

3. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Most important contributors to scientific management
Early advocates of the OB approach
The two classical approaches to management

4. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Fayol's 14 principles of management
Quantitative approach
The quantitative approach to management

5. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Organizational behavior (OB)
The quantitative approach to management
Principles of management
Quality Management

6. Systems approach; Contingency approach
Most famous quality experts
The quantitative approach to management
The three behavioral approaches to management
The two contemporary approaches to management

7. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Classical approach
Principles of management
The three behavioral approaches to management
The quantitative approach to management

8. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Organizational behavior (OB)
Industrial revolution
Classical approach
Most important contributors to general administrative theory

9. Henri Fayol; Max Weber
Hawthorne Studies
Most important contributors to general administrative theory
Quality Management
System

10. Breakdown of jobs into narrow and repetitive tasks
The quantitative approach to management
The two contemporary approaches to management
Quantitative approach
Division of labor (job specialization)

11. The use of quantitative techniques to improve decision making
General administrative theory
Hawthorne Studies
Quantitative approach
Early advocates of the OB approach

12. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Quantitative approach
Early advocates of the OB approach
Classical approach
Principles of management

13. Systems that are not influenced by and do not interact with their environment
Division of labor (job specialization)
Closed system
Quality Management
The quantitative approach to management

14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Hawthorne Studies
Industrial revolution
The three behavioral approaches to management
Total quality management (TQM)

15. The study of the actions of people at work
General administrative theory
Organizational behavior (OB)
The quantitative approach to management
Therbligs

16. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Popular contingency variables
Open system
Hawthorne Studies

17. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

18. Scientific management; General administrative theory
Quantitative approach
Most important contributors to general administrative theory
Early advocates of the OB approach
The two classical approaches to management

19. An approach that involves using the scientific method to find the 'one best way' for job to be done
Bureaucracy
Open system
The three behavioral approaches to management
Scientific management

20. Systems that interact with their environment
Contingency approach
Division of labor (job specialization)
Open system
General administrative theory

21. Early advocates; Hawthorne Studies; Organizational Behavior
Principles of management
Contingency approach
Most famous quality experts
The three behavioral approaches to management

22. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Contingency approach
Bureaucracy
Open system
Scientific management

23. Frederick W. Taylor; Frank and Lillian Gilbreth
Classical approach
Scientific management
Contingency approach
Most important contributors to scientific management

24. An approach to management that focuses on describing what managers do and what constitutes good management practice
Organizational behavior (OB)
Contingency approach
General administrative theory
Therbligs

25. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Quantitative approach
Industrial revolution
System
Principles of management

26. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Therbligs
Early advocates of the OB approach
Taylor's scientific management principles

27. A classification scheme for labeling basic hand motions
Hawthorne Studies
Contingency approach
Industrial revolution
Therbligs

28. Total quality management (TQM)
General administrative theory
The quantitative approach to management
Most famous quality experts
Classical approach