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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The two contemporary approaches to management
Most important contributors to general administrative theory
Quantitative approach
Principles of management

2. Scientific management; General administrative theory
Early advocates of the OB approach
The two classical approaches to management
Hawthorne Studies
Most important contributors to general administrative theory

3. Total quality management (TQM)
Early advocates of the OB approach
Therbligs
The quantitative approach to management
Quantitative approach

4. The study of the actions of people at work
Popular contingency variables
System
Organizational behavior (OB)
Open system

5. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Scientific management
General administrative theory
Taylor's scientific management principles

6. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

7. W. Edwards Deming; Joseph M. Juran
Organizational behavior (OB)
Most famous quality experts
Taylor's scientific management principles
Quality Management

8. Breakdown of jobs into narrow and repetitive tasks
Contingency approach
Division of labor (job specialization)
Most famous quality experts
The two contemporary approaches to management

9. A classification scheme for labeling basic hand motions
Most important contributors to general administrative theory
General administrative theory
Scientific management
Therbligs

10. An approach that involves using the scientific method to find the 'one best way' for job to be done
Principles of management
Therbligs
Scientific management
Contingency approach

11. Frederick W. Taylor; Frank and Lillian Gilbreth
Early advocates of the OB approach
Most important contributors to scientific management
The three behavioral approaches to management
Contingency approach

12. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most famous quality experts
System
Industrial revolution
Total quality management (TQM)

13. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Therbligs
Fayol's 14 principles of management
Contingency approach
Total quality management (TQM)

14. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Division of labor (job specialization)
Quality Management
Popular contingency variables

15. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Classical approach
Industrial revolution
Hawthorne Studies
Therbligs

16. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Principles of management
Closed system
Industrial revolution
Quantitative approach

17. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Bureaucracy
Classical approach
The quantitative approach to management
Taylor's scientific management principles

18. The use of quantitative techniques to improve decision making
The three behavioral approaches to management
Open system
Most important contributors to general administrative theory
Quantitative approach

19. Systems that interact with their environment
General administrative theory
Open system
Early advocates of the OB approach
Most famous quality experts

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

21. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Division of labor (job specialization)
Popular contingency variables
Bureaucracy
Most important contributors to scientific management

22. Henri Fayol; Max Weber
Organizational behavior (OB)
Therbligs
Most important contributors to general administrative theory
Most important contributors to scientific management

23. Early advocates; Hawthorne Studies; Organizational Behavior
System
Total quality management (TQM)
Division of labor (job specialization)
The three behavioral approaches to management

24. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Organizational behavior (OB)
Principles of management
Most important contributors to scientific management

25. Systems that are not influenced by and do not interact with their environment
Quality Management
Closed system
Principles of management
The two classical approaches to management

26. Systems approach; Contingency approach
System
The two contemporary approaches to management
Most important contributors to scientific management
Classical approach

27. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The three behavioral approaches to management
Scientific management
Industrial revolution
System

28. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Division of labor (job specialization)
Quantitative approach
Quality Management
Fayol's 14 principles of management