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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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1. Frederick W. Taylor; Frank and Lillian Gilbreth
Open system
Fayol's 14 principles of management
Classical approach
Most important contributors to scientific management

2. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Quality Management
Closed system
Fayol's 14 principles of management
Total quality management (TQM)

3. Henri Fayol; Max Weber
Contingency approach
Most important contributors to general administrative theory
Most famous quality experts
Bureaucracy

4. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is
Scientific management
Contingency approach
Total quality management (TQM)
Taylor's scientific management principles

5. Systems approach; Contingency approach
The two contemporary approaches to management
The quantitative approach to management
Classical approach
General administrative theory

6. Systems that are not influenced by and do not interact with their environment
Early advocates of the OB approach
Scientific management
Closed system
Most important contributors to general administrative theory

7. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
The quantitative approach to management
Most important contributors to scientific management
Total quality management (TQM)
Open system

8. An approach that involves using the scientific method to find the 'one best way' for job to be done
Most important contributors to general administrative theory
Scientific management
Early advocates of the OB approach
Hawthorne Studies

9. An approach to management that focuses on describing what managers do and what constitutes good management practice
Open system
General administrative theory
Quality Management
The three behavioral approaches to management

10. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Classical approach
The two contemporary approaches to management
Organizational behavior (OB)

11. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
System
Bureaucracy
Quantitative approach
Early advocates of the OB approach

12. Total quality management (TQM)
Fayol's 14 principles of management
Most famous quality experts
Scientific management
The quantitative approach to management

13. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Principles of management
Industrial revolution
System
Closed system

14. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Taylor's scientific management principles
Contingency approach
The two classical approaches to management
Most famous quality experts

15. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Open system
Industrial revolution
Principles of management
Hawthorne Studies

16. The study of the actions of people at work
Most important contributors to scientific management
Early advocates of the OB approach
Organizational behavior (OB)
Division of labor (job specialization)

17. Systems that interact with their environment
Classical approach
Open system
Quality Management
Quantitative approach

18. W. Edwards Deming; Joseph M. Juran
Popular contingency variables
Most famous quality experts
Industrial revolution
Quantitative approach

19. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Total quality management (TQM)
Most important contributors to general administrative theory
Taylor's scientific management principles

20. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
The two contemporary approaches to management
Contingency approach
Principles of management
Bureaucracy

21. Breakdown of jobs into narrow and repetitive tasks
Quantitative approach
Fayol's 14 principles of management
Division of labor (job specialization)
Therbligs

22. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Fayol's 14 principles of management
Quality Management
Organizational behavior (OB)

23. A classification scheme for labeling basic hand motions
Therbligs
Most important contributors to general administrative theory
The three behavioral approaches to management
System

24. Early advocates; Hawthorne Studies; Organizational Behavior
Scientific management
The three behavioral approaches to management
General administrative theory
Division of labor (job specialization)

25. Scientific management; General administrative theory
System
Total quality management (TQM)
The two classical approaches to management
Early advocates of the OB approach

26. The use of quantitative techniques to improve decision making
Quality Management
Total quality management (TQM)
Scientific management
Quantitative approach

27. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
System
Popular contingency variables
Most famous quality experts
Hawthorne Studies

28. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of
Fayol's 14 principles of management
Quality Management
General administrative theory
Early advocates of the OB approach

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