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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Contingency approach
Hawthorne Studies
Therbligs
Principles of management

2. Total quality management (TQM)
System
General administrative theory
Quality Management
The quantitative approach to management

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Classical approach
Total quality management (TQM)
Principles of management
Early advocates of the OB approach

4. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Division of labor (job specialization)
Most important contributors to general administrative theory
Industrial revolution
Popular contingency variables

5. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The quantitative approach to management
The two classical approaches to management
Open system
Contingency approach

6. Frederick W. Taylor; Frank and Lillian Gilbreth
Scientific management
The two classical approaches to management
Most important contributors to scientific management
Taylor's scientific management principles

7. A classification scheme for labeling basic hand motions
Therbligs
Scientific management
Fayol's 14 principles of management
Open system

8. The use of quantitative techniques to improve decision making
Quantitative approach
Fayol's 14 principles of management
Early advocates of the OB approach
Most important contributors to scientific management

9. Early advocates; Hawthorne Studies; Organizational Behavior
Quantitative approach
The three behavioral approaches to management
Bureaucracy
The two classical approaches to management

10. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Closed system
Most important contributors to general administrative theory
Most important contributors to scientific management

11. The study of the actions of people at work
Organizational behavior (OB)
Most important contributors to scientific management
Most famous quality experts
Most important contributors to general administrative theory

12. Systems that are not influenced by and do not interact with their environment
Total quality management (TQM)
Closed system
Scientific management
Fayol's 14 principles of management

13. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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14. An approach to management that focuses on describing what managers do and what constitutes good management practice
System
Division of labor (job specialization)
General administrative theory
Total quality management (TQM)

15. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Popular contingency variables
Taylor's scientific management principles
Division of labor (job specialization)

16. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Classical approach
Early advocates of the OB approach
Fayol's 14 principles of management
The two contemporary approaches to management

17. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Therbligs
System
The three behavioral approaches to management

18. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Principles of management
Quality Management
Scientific management
Hawthorne Studies

19. Henri Fayol; Max Weber
Early advocates of the OB approach
Quality Management
Most important contributors to general administrative theory
Most famous quality experts

20. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quantitative approach
Most famous quality experts
The two classical approaches to management
Scientific management

21. Scientific management; General administrative theory
Total quality management (TQM)
The two classical approaches to management
Early advocates of the OB approach
Principles of management

22. W. Edwards Deming; Joseph M. Juran
Classical approach
Popular contingency variables
Bureaucracy
Most famous quality experts

23. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Organizational behavior (OB)
Classical approach
Therbligs

24. Systems approach; Contingency approach
Most important contributors to scientific management
The three behavioral approaches to management
Quantitative approach
The two contemporary approaches to management

25. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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26. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Industrial revolution
Closed system
Hawthorne Studies
Quality Management

27. Systems that interact with their environment
General administrative theory
The two contemporary approaches to management
Open system
Scientific management

28. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Quality Management
Principles of management
Early advocates of the OB approach