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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quality Management
Industrial revolution
Hawthorne Studies
Bureaucracy

2. Henri Fayol; Max Weber
Organizational behavior (OB)
Most important contributors to general administrative theory
Fayol's 14 principles of management
The three behavioral approaches to management

3. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Fayol's 14 principles of management
Division of labor (job specialization)
The two classical approaches to management
Early advocates of the OB approach

4. Early advocates; Hawthorne Studies; Organizational Behavior
Bureaucracy
Hawthorne Studies
Open system
The three behavioral approaches to management

5. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

6. Scientific management; General administrative theory
Therbligs
Most important contributors to scientific management
The two classical approaches to management
Fayol's 14 principles of management

7. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most important contributors to general administrative theory
Early advocates of the OB approach
Bureaucracy
Most important contributors to scientific management

8. W. Edwards Deming; Joseph M. Juran
Contingency approach
Fayol's 14 principles of management
Most famous quality experts
Quality Management

9. Total quality management (TQM)
Popular contingency variables
The two classical approaches to management
The quantitative approach to management
Division of labor (job specialization)

10. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

11. An approach that involves using the scientific method to find the 'one best way' for job to be done
The three behavioral approaches to management
Fayol's 14 principles of management
Quantitative approach
Scientific management

12. Breakdown of jobs into narrow and repetitive tasks
Fayol's 14 principles of management
Quantitative approach
The three behavioral approaches to management
Division of labor (job specialization)

13. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The two contemporary approaches to management
Popular contingency variables
Classical approach
The two classical approaches to management

14. Systems that interact with their environment
Taylor's scientific management principles
Open system
Quality Management
The two classical approaches to management

15. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Classical approach
Open system
Quantitative approach

16. The study of the actions of people at work
System
Classical approach
Therbligs
Organizational behavior (OB)

17. An approach to management that focuses on describing what managers do and what constitutes good management practice
Division of labor (job specialization)
General administrative theory
Taylor's scientific management principles
Quantitative approach

18. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The two classical approaches to management
System
Contingency approach
Quantitative approach

19. Fundamental rules of management that could be applied in all organizational situations and taught in schools
General administrative theory
Therbligs
Open system
Principles of management

20. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Closed system
Therbligs
Hawthorne Studies
Classical approach

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The two classical approaches to management
System
Open system
Quantitative approach

22. A classification scheme for labeling basic hand motions
Closed system
Therbligs
Division of labor (job specialization)
The two contemporary approaches to management

23. The use of quantitative techniques to improve decision making
Fayol's 14 principles of management
Quantitative approach
Open system
Organizational behavior (OB)

24. Systems approach; Contingency approach
Closed system
General administrative theory
Scientific management
The two contemporary approaches to management

25. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
System
Hawthorne Studies
Scientific management
Quality Management

26. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
The two contemporary approaches to management
The two classical approaches to management
Quality Management
Total quality management (TQM)

27. Systems that are not influenced by and do not interact with their environment
Popular contingency variables
The quantitative approach to management
Quality Management
Closed system

28. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Fayol's 14 principles of management
Industrial revolution
Bureaucracy
Early advocates of the OB approach