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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems that are not influenced by and do not interact with their environment
Contingency approach
The two contemporary approaches to management
Closed system
General administrative theory

2. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
The three behavioral approaches to management
Quality Management
Early advocates of the OB approach

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most important contributors to scientific management
Hawthorne Studies
Total quality management (TQM)
Organizational behavior (OB)

4. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Open system
Early advocates of the OB approach
The two classical approaches to management
Contingency approach

5. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Therbligs
Open system
Principles of management
System

6. Systems approach; Contingency approach
The two contemporary approaches to management
The three behavioral approaches to management
Open system
Quantitative approach

7. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quantitative approach
Most important contributors to scientific management
The quantitative approach to management
Hawthorne Studies

8. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Principles of management
Industrial revolution
Fayol's 14 principles of management
The quantitative approach to management

10. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Classical approach
Quality Management
The quantitative approach to management
The three behavioral approaches to management

11. The use of quantitative techniques to improve decision making
The three behavioral approaches to management
System
General administrative theory
Quantitative approach

12. W. Edwards Deming; Joseph M. Juran
Principles of management
Quantitative approach
Classical approach
Most famous quality experts

13. Henri Fayol; Max Weber
The quantitative approach to management
Bureaucracy
Therbligs
Most important contributors to general administrative theory

14. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Therbligs
Contingency approach
Quantitative approach

15. A classification scheme for labeling basic hand motions
Hawthorne Studies
Therbligs
Closed system
General administrative theory

16. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Total quality management (TQM)
Hawthorne Studies
The two classical approaches to management
Contingency approach

17. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
System
Popular contingency variables
Hawthorne Studies
Division of labor (job specialization)

18. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Quantitative approach
General administrative theory
Early advocates of the OB approach

19. The study of the actions of people at work
Organizational behavior (OB)
Quality Management
Early advocates of the OB approach
Fayol's 14 principles of management

20. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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21. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
General administrative theory
Scientific management
Quality Management

22. Scientific management; General administrative theory
Scientific management
Popular contingency variables
Principles of management
The two classical approaches to management

23. An approach to management that focuses on describing what managers do and what constitutes good management practice
Quantitative approach
General administrative theory
Classical approach
Total quality management (TQM)

24. Early advocates; Hawthorne Studies; Organizational Behavior
The two classical approaches to management
Organizational behavior (OB)
The three behavioral approaches to management
Early advocates of the OB approach

25. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Fayol's 14 principles of management
Quality Management
Bureaucracy
Quantitative approach

26. Systems that interact with their environment
Contingency approach
Quantitative approach
Open system
The two classical approaches to management

27. Frederick W. Taylor; Frank and Lillian Gilbreth
Therbligs
Organizational behavior (OB)
Contingency approach
Most important contributors to scientific management

28. Total quality management (TQM)
Bureaucracy
Classical approach
Contingency approach
The quantitative approach to management