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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An approach to management that focuses on describing what managers do and what constitutes good management practice
Most important contributors to scientific management
Most important contributors to general administrative theory
General administrative theory
Open system

2. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

3. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

4. W. Edwards Deming; Joseph M. Juran
Open system
Total quality management (TQM)
Most famous quality experts
Taylor's scientific management principles

5. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Quality Management
Popular contingency variables
Industrial revolution
Hawthorne Studies

6. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Most important contributors to scientific management
General administrative theory
Open system

7. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
System
Division of labor (job specialization)
Principles of management

8. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Fayol's 14 principles of management
Early advocates of the OB approach
The two classical approaches to management
The quantitative approach to management

9. Systems that are not influenced by and do not interact with their environment
Closed system
Therbligs
The three behavioral approaches to management
Bureaucracy

10. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Closed system
Early advocates of the OB approach
Total quality management (TQM)
Taylor's scientific management principles

11. Systems that interact with their environment
Industrial revolution
Open system
Most important contributors to general administrative theory
Popular contingency variables

12. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Contingency approach
System
Most important contributors to scientific management
Taylor's scientific management principles

13. Breakdown of jobs into narrow and repetitive tasks
Closed system
Contingency approach
General administrative theory
Division of labor (job specialization)

14. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
General administrative theory
Organizational behavior (OB)
Quality Management
Contingency approach

15. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Therbligs
Classical approach
Most important contributors to scientific management
Taylor's scientific management principles

16. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
The two contemporary approaches to management
Classical approach
Quality Management

17. The study of the actions of people at work
Popular contingency variables
Division of labor (job specialization)
Taylor's scientific management principles
Organizational behavior (OB)

18. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most famous quality experts
Bureaucracy
The two contemporary approaches to management
Quality Management

19. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The two contemporary approaches to management
Total quality management (TQM)
Principles of management
Quantitative approach

20. Early advocates; Hawthorne Studies; Organizational Behavior
Quality Management
Therbligs
Contingency approach
The three behavioral approaches to management

21. An approach that involves using the scientific method to find the 'one best way' for job to be done
The two classical approaches to management
Popular contingency variables
Scientific management
Early advocates of the OB approach

22. Scientific management; General administrative theory
Closed system
The three behavioral approaches to management
Total quality management (TQM)
The two classical approaches to management

23. A classification scheme for labeling basic hand motions
Classical approach
Therbligs
Most important contributors to general administrative theory
Division of labor (job specialization)

24. The use of quantitative techniques to improve decision making
Quantitative approach
Open system
Industrial revolution
Fayol's 14 principles of management

25. Henri Fayol; Max Weber
Fayol's 14 principles of management
Bureaucracy
Industrial revolution
Most important contributors to general administrative theory

26. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Organizational behavior (OB)
Bureaucracy
The three behavioral approaches to management
Popular contingency variables

27. Systems approach; Contingency approach
Quality Management
Scientific management
Early advocates of the OB approach
The two contemporary approaches to management

28. Total quality management (TQM)
Most famous quality experts
The quantitative approach to management
Scientific management
Contingency approach