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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The study of the actions of people at work
Scientific management
Organizational behavior (OB)
The quantitative approach to management
General administrative theory

2. Breakdown of jobs into narrow and repetitive tasks
Open system
Quality Management
The two classical approaches to management
Division of labor (job specialization)

3. Early advocates; Hawthorne Studies; Organizational Behavior
Bureaucracy
Organizational behavior (OB)
The three behavioral approaches to management
General administrative theory

4. A classification scheme for labeling basic hand motions
System
Contingency approach
Therbligs
The quantitative approach to management

5. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Scientific management
The two contemporary approaches to management
Fayol's 14 principles of management
Quality Management

6. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Most famous quality experts
Division of labor (job specialization)
Quality Management

7. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
General administrative theory
Total quality management (TQM)
The two contemporary approaches to management

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Contingency approach
Most important contributors to scientific management
Taylor's scientific management principles
Principles of management

9. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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10. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Most important contributors to general administrative theory
The two classical approaches to management
Contingency approach
Closed system

11. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Classical approach
Total quality management (TQM)
Organizational behavior (OB)

12. Systems that interact with their environment
Open system
Taylor's scientific management principles
Industrial revolution
General administrative theory

13. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Closed system
Scientific management
Bureaucracy

14. The use of quantitative techniques to improve decision making
Quantitative approach
The three behavioral approaches to management
Early advocates of the OB approach
Most important contributors to scientific management

15. Scientific management; General administrative theory
Most important contributors to scientific management
The two contemporary approaches to management
General administrative theory
The two classical approaches to management

16. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
General administrative theory
Quality Management
Popular contingency variables
Most important contributors to general administrative theory

17. Frederick W. Taylor; Frank and Lillian Gilbreth
Principles of management
Industrial revolution
Early advocates of the OB approach
Most important contributors to scientific management

18. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Popular contingency variables
Quantitative approach
Total quality management (TQM)

19. W. Edwards Deming; Joseph M. Juran
Contingency approach
Taylor's scientific management principles
The quantitative approach to management
Most famous quality experts

20. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Contingency approach
Total quality management (TQM)
Most famous quality experts
Hawthorne Studies

21. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Classical approach
General administrative theory
Quality Management
Bureaucracy

22. Total quality management (TQM)
Scientific management
The quantitative approach to management
Fayol's 14 principles of management
Popular contingency variables

23. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Fayol's 14 principles of management
The two contemporary approaches to management
System

24. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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25. An approach to management that focuses on describing what managers do and what constitutes good management practice
Fayol's 14 principles of management
Quantitative approach
Popular contingency variables
General administrative theory

26. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Early advocates of the OB approach
Division of labor (job specialization)
Hawthorne Studies
System

27. Systems approach; Contingency approach
The two contemporary approaches to management
Open system
Most important contributors to general administrative theory
Division of labor (job specialization)

28. Systems that are not influenced by and do not interact with their environment
Bureaucracy
The quantitative approach to management
Division of labor (job specialization)
Closed system