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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Scientific management; General administrative theory

2. The study of the actions of people at work

3. Systems approach; Contingency approach

4. A classification scheme for labeling basic hand motions

5. Early advocates; Hawthorne Studies; Organizational Behavior

6. An approach to management that focuses on describing what managers do and what constitutes good management practice

7. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

8. Frederick W. Taylor; Frank and Lillian Gilbreth

9. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

10. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

11. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

12. Systems that are not influenced by and do not interact with their environment

13. Henri Fayol; Max Weber

14. The use of quantitative techniques to improve decision making

15. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

16. Systems that interact with their environment

17. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

18. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

19. Fundamental rules of management that could be applied in all organizational situations and taught in schools

20. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

21. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

22. An approach that involves using the scientific method to find the 'one best way' for job to be done

23. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

24. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

25. Breakdown of jobs into narrow and repetitive tasks

26. W. Edwards Deming; Joseph M. Juran

27. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

28. Total quality management (TQM)