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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
General administrative theory
The quantitative approach to management
Classical approach

2. A classification scheme for labeling basic hand motions
Scientific management
Division of labor (job specialization)
Therbligs
Quantitative approach

3. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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4. An approach to management that focuses on describing what managers do and what constitutes good management practice
Open system
Most famous quality experts
The two classical approaches to management
General administrative theory

5. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Bureaucracy
Total quality management (TQM)
General administrative theory

6. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The three behavioral approaches to management
Popular contingency variables
Fayol's 14 principles of management
Quality Management

7. Early advocates; Hawthorne Studies; Organizational Behavior
Fayol's 14 principles of management
Contingency approach
The three behavioral approaches to management
Most important contributors to general administrative theory

8. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Taylor's scientific management principles
Principles of management
Closed system

9. Systems that interact with their environment
Popular contingency variables
Industrial revolution
Hawthorne Studies
Open system

10. Systems that are not influenced by and do not interact with their environment
Most important contributors to general administrative theory
Organizational behavior (OB)
Closed system
Scientific management

11. An approach that involves using the scientific method to find the 'one best way' for job to be done
Scientific management
Fayol's 14 principles of management
The quantitative approach to management
Popular contingency variables

12. The use of quantitative techniques to improve decision making
The two contemporary approaches to management
Quantitative approach
Total quality management (TQM)
The three behavioral approaches to management

13. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Quality Management
Classical approach
Open system
General administrative theory

14. Scientific management; General administrative theory
Bureaucracy
General administrative theory
Hawthorne Studies
The two classical approaches to management

15. Henri Fayol; Max Weber
Bureaucracy
Therbligs
Most important contributors to general administrative theory
The two classical approaches to management

16. Systems approach; Contingency approach
Organizational behavior (OB)
General administrative theory
The two contemporary approaches to management
The quantitative approach to management

17. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Bureaucracy
The two contemporary approaches to management
General administrative theory
Hawthorne Studies

18. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Closed system
The three behavioral approaches to management
Bureaucracy
Scientific management

19. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Classical approach
Early advocates of the OB approach
Most important contributors to scientific management
Open system

20. W. Edwards Deming; Joseph M. Juran
Most famous quality experts
Principles of management
Total quality management (TQM)
Closed system

21. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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22. Fundamental rules of management that could be applied in all organizational situations and taught in schools
System
Principles of management
Therbligs
Contingency approach

23. Breakdown of jobs into narrow and repetitive tasks
Industrial revolution
Taylor's scientific management principles
Principles of management
Division of labor (job specialization)

24. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Quantitative approach
Industrial revolution
Bureaucracy
Division of labor (job specialization)

25. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Open system
System
Most famous quality experts

26. Total quality management (TQM)
Fayol's 14 principles of management
Quantitative approach
Popular contingency variables
The quantitative approach to management

27. The study of the actions of people at work
Classical approach
General administrative theory
Total quality management (TQM)
Organizational behavior (OB)

28. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
The two classical approaches to management
Therbligs
Contingency approach
Popular contingency variables