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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Bureaucracy
Principles of management
Taylor's scientific management principles
Quality Management

2. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
The two contemporary approaches to management
Classical approach
Industrial revolution
Bureaucracy

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Scientific management
Open system
Popular contingency variables

4. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Scientific management
Bureaucracy
The two contemporary approaches to management
Principles of management

5. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Most important contributors to scientific management
Contingency approach
Organizational behavior (OB)

6. Fundamental rules of management that could be applied in all organizational situations and taught in schools
The three behavioral approaches to management
Most famous quality experts
Most important contributors to general administrative theory
Principles of management

7. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Contingency approach
Classical approach
Bureaucracy
The two contemporary approaches to management

8. Systems approach; Contingency approach
System
The two contemporary approaches to management
Most important contributors to general administrative theory
Most famous quality experts

9. Breakdown of jobs into narrow and repetitive tasks
Total quality management (TQM)
Industrial revolution
Division of labor (job specialization)
The two classical approaches to management

10. Systems that are not influenced by and do not interact with their environment
Most important contributors to scientific management
Closed system
The quantitative approach to management
Classical approach

11. Early advocates; Hawthorne Studies; Organizational Behavior
General administrative theory
Taylor's scientific management principles
The three behavioral approaches to management
Popular contingency variables

12. W. Edwards Deming; Joseph M. Juran
Classical approach
Most important contributors to scientific management
Most famous quality experts
Industrial revolution

13. A classification scheme for labeling basic hand motions
The two classical approaches to management
Therbligs
Scientific management
Most famous quality experts

14. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Early advocates of the OB approach
Division of labor (job specialization)
Quality Management

15. Systems that interact with their environment
Open system
Quantitative approach
The three behavioral approaches to management
Therbligs

16. The study of the actions of people at work
The quantitative approach to management
Total quality management (TQM)
Open system
Organizational behavior (OB)

17. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

18. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Classical approach
Industrial revolution
Scientific management

19. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Popular contingency variables
Open system
Scientific management
The quantitative approach to management

20. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

21. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Early advocates of the OB approach
Hawthorne Studies
Fayol's 14 principles of management
Closed system

22. An approach to management that focuses on describing what managers do and what constitutes good management practice
System
General administrative theory
Most famous quality experts
The two classical approaches to management

23. Henri Fayol; Max Weber
Bureaucracy
Division of labor (job specialization)
Most important contributors to general administrative theory
Early advocates of the OB approach

24. Scientific management; General administrative theory
Hawthorne Studies
The two classical approaches to management
Organizational behavior (OB)
Quantitative approach

25. The use of quantitative techniques to improve decision making
Bureaucracy
Quantitative approach
Division of labor (job specialization)
Classical approach

26. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
The quantitative approach to management
Classical approach
The two contemporary approaches to management
System

27. An approach that involves using the scientific method to find the 'one best way' for job to be done
The quantitative approach to management
Quality Management
Scientific management
Taylor's scientific management principles

28. Total quality management (TQM)
Popular contingency variables
The three behavioral approaches to management
The quantitative approach to management
Bureaucracy