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Management 101: Management History

Subject : business-skills
  • Answer 28 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Systems approach; Contingency approach

2. The use of quantitative techniques to improve decision making

3. Scientific management; General administrative theory

4. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

5. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

6. Systems that are not influenced by and do not interact with their environment

7. A classification scheme for labeling basic hand motions

8. Fundamental rules of management that could be applied in all organizational situations and taught in schools

9. Systems that interact with their environment

10. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

11. An approach that involves using the scientific method to find the 'one best way' for job to be done

12. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

13. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

14. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

15. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

16. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

17. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

18. Early advocates; Hawthorne Studies; Organizational Behavior

19. The study of the actions of people at work

20. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

21. Frederick W. Taylor; Frank and Lillian Gilbreth

22. W. Edwards Deming; Joseph M. Juran

23. Henri Fayol; Max Weber

24. Breakdown of jobs into narrow and repetitive tasks

25. An approach to management that focuses on describing what managers do and what constitutes good management practice

26. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

27. Total quality management (TQM)

28. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships