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Test your basic knowledge |
Management 101: Management History
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Subject
:
business-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Taylor's scientific management principles
Contingency approach
Total quality management (TQM)
Quality Management
2. Scientific management; General administrative theory
Fayol's 14 principles of management
Most important contributors to scientific management
The two contemporary approaches to management
The two classical approaches to management
3. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is
4. Total quality management (TQM)
Total quality management (TQM)
Quality Management
The quantitative approach to management
System
5. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Hawthorne Studies
Principles of management
Classical approach
General administrative theory
6. Systems that interact with their environment
Hawthorne Studies
Open system
Quantitative approach
Scientific management
7. Frederick W. Taylor; Frank and Lillian Gilbreth
Organizational behavior (OB)
Most important contributors to scientific management
Taylor's scientific management principles
Open system
8. A classification scheme for labeling basic hand motions
Therbligs
System
Organizational behavior (OB)
Most famous quality experts
9. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
System
Organizational behavior (OB)
The quantitative approach to management
Early advocates of the OB approach
10. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Fayol's 14 principles of management
Most important contributors to scientific management
Classical approach
Early advocates of the OB approach
11. An approach that involves using the scientific method to find the 'one best way' for job to be done
Contingency approach
Open system
Scientific management
Classical approach
12. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of
13. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Most famous quality experts
The quantitative approach to management
Division of labor (job specialization)
14. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Principles of management
Open system
Total quality management (TQM)
The three behavioral approaches to management
15. Breakdown of jobs into narrow and repetitive tasks
Classical approach
Division of labor (job specialization)
Most important contributors to general administrative theory
Quality Management
16. W. Edwards Deming; Joseph M. Juran
Most important contributors to general administrative theory
General administrative theory
Hawthorne Studies
Most famous quality experts
17. The study of the actions of people at work
Taylor's scientific management principles
Organizational behavior (OB)
System
The two classical approaches to management
18. The use of quantitative techniques to improve decision making
Popular contingency variables
Closed system
Quantitative approach
Most important contributors to general administrative theory
19. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
The quantitative approach to management
System
Scientific management
Popular contingency variables
20. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Scientific management
The quantitative approach to management
Most famous quality experts
21. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Early advocates of the OB approach
Quantitative approach
Closed system
22. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Hawthorne Studies
Bureaucracy
The two contemporary approaches to management
Classical approach
23. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Early advocates of the OB approach
Open system
Popular contingency variables
Contingency approach
24. Early advocates; Hawthorne Studies; Organizational Behavior
Open system
Industrial revolution
Scientific management
The three behavioral approaches to management
25. Systems approach; Contingency approach
Classical approach
The two contemporary approaches to management
General administrative theory
Hawthorne Studies
26. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Total quality management (TQM)
Division of labor (job specialization)
Bureaucracy
27. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Bureaucracy
Most important contributors to general administrative theory
Open system
Hawthorne Studies
28. Systems that are not influenced by and do not interact with their environment
Taylor's scientific management principles
Classical approach
Most famous quality experts
Closed system