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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems approach; Contingency approach
Hawthorne Studies
Classical approach
The two contemporary approaches to management
Contingency approach

2. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Organizational behavior (OB)
General administrative theory
Most important contributors to scientific management
Contingency approach

3. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Open system
Principles of management
System
Therbligs

4. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
The two contemporary approaches to management
Classical approach
Most important contributors to general administrative theory
Quantitative approach

5. W. Edwards Deming; Joseph M. Juran
Classical approach
The two contemporary approaches to management
Contingency approach
Most famous quality experts

6. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Bureaucracy
Quality Management
Contingency approach
Most famous quality experts

7. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Total quality management (TQM)
Contingency approach
Closed system
Early advocates of the OB approach

8. Scientific management; General administrative theory
Bureaucracy
Closed system
The two classical approaches to management
Most important contributors to general administrative theory

9. Systems that interact with their environment
Open system
The two classical approaches to management
Contingency approach
Organizational behavior (OB)

10. Frederick W. Taylor; Frank and Lillian Gilbreth
Scientific management
Most famous quality experts
Hawthorne Studies
Most important contributors to scientific management

11. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

12. The use of quantitative techniques to improve decision making
Popular contingency variables
Quantitative approach
Most famous quality experts
Closed system

13. Early advocates; Hawthorne Studies; Organizational Behavior
Organizational behavior (OB)
The three behavioral approaches to management
The two classical approaches to management
Most important contributors to general administrative theory

14. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
Therbligs
Closed system
Quality Management

15. A classification scheme for labeling basic hand motions
The quantitative approach to management
System
Classical approach
Therbligs

16. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Quantitative approach
Principles of management
Fayol's 14 principles of management
System

17. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Fayol's 14 principles of management
Quantitative approach
Most important contributors to scientific management

18. An approach that involves using the scientific method to find the 'one best way' for job to be done
Principles of management
The two classical approaches to management
Scientific management
The three behavioral approaches to management

19. Total quality management (TQM)
Fayol's 14 principles of management
Most important contributors to general administrative theory
The quantitative approach to management
Quantitative approach

20. Henri Fayol; Max Weber
Open system
Industrial revolution
Most important contributors to general administrative theory
Hawthorne Studies

21. Systems that are not influenced by and do not interact with their environment
Hawthorne Studies
Popular contingency variables
Most important contributors to scientific management
Closed system

22. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

23. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Open system
Total quality management (TQM)
Division of labor (job specialization)
Taylor's scientific management principles

24. The study of the actions of people at work
Organizational behavior (OB)
Total quality management (TQM)
The quantitative approach to management
The two contemporary approaches to management

25. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
Taylor's scientific management principles
Fayol's 14 principles of management
The two classical approaches to management

26. An approach to management that focuses on describing what managers do and what constitutes good management practice
The three behavioral approaches to management
Division of labor (job specialization)
Fayol's 14 principles of management
General administrative theory

27. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Quantitative approach
Closed system
Total quality management (TQM)
Popular contingency variables

28. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Classical approach
Fayol's 14 principles of management
Hawthorne Studies
Therbligs