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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Henri Fayol; Max Weber
Most important contributors to general administrative theory
Popular contingency variables
Total quality management (TQM)
Fayol's 14 principles of management

2. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Therbligs
Bureaucracy
Organizational behavior (OB)
Closed system

3. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
The quantitative approach to management
Closed system
The two contemporary approaches to management

4. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Quantitative approach
Therbligs
Hawthorne Studies
The two contemporary approaches to management

5. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

6. W. Edwards Deming; Joseph M. Juran
Early advocates of the OB approach
Quality Management
Scientific management
Most famous quality experts

7. An approach to management that focuses on describing what managers do and what constitutes good management practice
Early advocates of the OB approach
Closed system
General administrative theory
Hawthorne Studies

8. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
The two contemporary approaches to management
Principles of management
Closed system

9. Breakdown of jobs into narrow and repetitive tasks
Division of labor (job specialization)
General administrative theory
Contingency approach
Scientific management

10. Systems approach; Contingency approach
The two contemporary approaches to management
Principles of management
Division of labor (job specialization)
General administrative theory

11. Scientific management; General administrative theory
Total quality management (TQM)
Contingency approach
The two classical approaches to management
Scientific management

12. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
Scientific management
General administrative theory
Bureaucracy

13. Systems that interact with their environment
Quantitative approach
The three behavioral approaches to management
Open system
Total quality management (TQM)

14. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quality Management
Scientific management
Bureaucracy
The quantitative approach to management

15. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most important contributors to scientific management
Early advocates of the OB approach
The three behavioral approaches to management
Popular contingency variables

16. Total quality management (TQM)
Open system
Fayol's 14 principles of management
The quantitative approach to management
Classical approach

17. Fundamental rules of management that could be applied in all organizational situations and taught in schools
General administrative theory
Scientific management
Principles of management
Early advocates of the OB approach

18. A classification scheme for labeling basic hand motions
Hawthorne Studies
Popular contingency variables
Therbligs
Quality Management

19. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The three behavioral approaches to management
Scientific management
Total quality management (TQM)
Quality Management

20. Frederick W. Taylor; Frank and Lillian Gilbreth
Industrial revolution
Most important contributors to scientific management
General administrative theory
Total quality management (TQM)

21. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Most important contributors to scientific management
Bureaucracy
Most famous quality experts
Industrial revolution

22. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

23. The use of quantitative techniques to improve decision making
Quality Management
Taylor's scientific management principles
The two contemporary approaches to management
Quantitative approach

24. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
The quantitative approach to management
Therbligs
Industrial revolution

25. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Quality Management
Organizational behavior (OB)
Early advocates of the OB approach
Quantitative approach

26. The study of the actions of people at work
Fayol's 14 principles of management
Principles of management
The three behavioral approaches to management
Organizational behavior (OB)

27. Systems that are not influenced by and do not interact with their environment
Total quality management (TQM)
Popular contingency variables
Industrial revolution
Closed system

28. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Division of labor (job specialization)
System
Quantitative approach
Popular contingency variables