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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Fayol's 14 principles of management
Popular contingency variables
Contingency approach
Closed system

2. W. Edwards Deming; Joseph M. Juran
Most important contributors to scientific management
Contingency approach
Principles of management
Most famous quality experts

3. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Taylor's scientific management principles
Fayol's 14 principles of management
Quality Management
Quantitative approach

4. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
System
The two classical approaches to management
Classical approach
Industrial revolution

5. Systems that interact with their environment
Most important contributors to general administrative theory
Open system
Hawthorne Studies
Principles of management

6. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Contingency approach
Most important contributors to scientific management
Bureaucracy
Most famous quality experts

7. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Most famous quality experts
Taylor's scientific management principles
The two classical approaches to management

8. An approach that involves using the scientific method to find the 'one best way' for job to be done
Popular contingency variables
The three behavioral approaches to management
Scientific management
Therbligs

9. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Principles of management
Therbligs
Most famous quality experts
Total quality management (TQM)

10. Scientific management; General administrative theory
Quality Management
Popular contingency variables
Fayol's 14 principles of management
The two classical approaches to management

11. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Most important contributors to scientific management
Early advocates of the OB approach
System
Popular contingency variables

12. The study of the actions of people at work
Most famous quality experts
Quality Management
Organizational behavior (OB)
Therbligs

13. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Most famous quality experts
Hawthorne Studies
Principles of management
Division of labor (job specialization)

14. Total quality management (TQM)
System
The three behavioral approaches to management
Scientific management
The quantitative approach to management

15. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

16. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Most important contributors to scientific management
Total quality management (TQM)
Principles of management
Most famous quality experts

17. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Principles of management
Industrial revolution
Fayol's 14 principles of management
Popular contingency variables

18. Systems that are not influenced by and do not interact with their environment
The two contemporary approaches to management
Total quality management (TQM)
Closed system
Hawthorne Studies

19. Frederick W. Taylor; Frank and Lillian Gilbreth
Taylor's scientific management principles
Division of labor (job specialization)
The three behavioral approaches to management
Most important contributors to scientific management

20. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

21. An approach to management that focuses on describing what managers do and what constitutes good management practice
Bureaucracy
Organizational behavior (OB)
General administrative theory
Most famous quality experts

22. A classification scheme for labeling basic hand motions
Most famous quality experts
Classical approach
Therbligs
Taylor's scientific management principles

23. Early advocates; Hawthorne Studies; Organizational Behavior
Bureaucracy
Classical approach
The three behavioral approaches to management
Contingency approach

24. The use of quantitative techniques to improve decision making
Popular contingency variables
Industrial revolution
Most important contributors to scientific management
Quantitative approach

25. Breakdown of jobs into narrow and repetitive tasks
Contingency approach
Taylor's scientific management principles
Most important contributors to scientific management
Division of labor (job specialization)

26. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Division of labor (job specialization)
System
Total quality management (TQM)
Most famous quality experts

27. Systems approach; Contingency approach
The two contemporary approaches to management
Open system
Popular contingency variables
Classical approach

28. Henri Fayol; Max Weber
Quality Management
Most important contributors to general administrative theory
The three behavioral approaches to management
Bureaucracy