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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Systems that are not influenced by and do not interact with their environment
Classical approach
Most famous quality experts
Closed system
System

2. W. Edwards Deming; Joseph M. Juran
Hawthorne Studies
The quantitative approach to management
Most famous quality experts
Total quality management (TQM)

3. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Total quality management (TQM)
Popular contingency variables
The quantitative approach to management
The three behavioral approaches to management

4. Scientific management; General administrative theory
The two classical approaches to management
Open system
Therbligs
Fayol's 14 principles of management

5. Systems that interact with their environment
Taylor's scientific management principles
Popular contingency variables
Open system
The three behavioral approaches to management

6. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
The two contemporary approaches to management
The quantitative approach to management
Quality Management
General administrative theory

7. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Principles of management
Organizational behavior (OB)
Total quality management (TQM)
Scientific management

8. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Quality Management
Bureaucracy
Open system

9. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to scientific management
Open system
Taylor's scientific management principles
Total quality management (TQM)

10. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Division of labor (job specialization)
System
Principles of management
Most important contributors to general administrative theory

11. Systems approach; Contingency approach
The two contemporary approaches to management
General administrative theory
System
Quality Management

12. Early advocates; Hawthorne Studies; Organizational Behavior
The two classical approaches to management
System
The three behavioral approaches to management
Bureaucracy

13. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
The two classical approaches to management
Industrial revolution
The three behavioral approaches to management
Open system

14. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

15. The study of the actions of people at work
Bureaucracy
Most important contributors to general administrative theory
Total quality management (TQM)
Organizational behavior (OB)

16. An approach to management that focuses on describing what managers do and what constitutes good management practice
Fayol's 14 principles of management
General administrative theory
The quantitative approach to management
Industrial revolution

17. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
Quantitative approach
Open system
Division of labor (job specialization)

18. An approach that involves using the scientific method to find the 'one best way' for job to be done
The quantitative approach to management
Scientific management
System
Most important contributors to general administrative theory

19. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Therbligs
Popular contingency variables
Classical approach
Total quality management (TQM)

20. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Quantitative approach
The quantitative approach to management
The three behavioral approaches to management

21. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Industrial revolution
Quantitative approach
Principles of management
Most important contributors to general administrative theory

22. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Industrial revolution
Popular contingency variables
Bureaucracy
Quality Management

23. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

24. The use of quantitative techniques to improve decision making
Fayol's 14 principles of management
Quantitative approach
Industrial revolution
Hawthorne Studies

25. Breakdown of jobs into narrow and repetitive tasks
Organizational behavior (OB)
Open system
Most important contributors to general administrative theory
Division of labor (job specialization)

26. A classification scheme for labeling basic hand motions
Therbligs
Bureaucracy
Hawthorne Studies
Most famous quality experts

27. Total quality management (TQM)
Most famous quality experts
The quantitative approach to management
Organizational behavior (OB)
Closed system

28. Henri Fayol; Max Weber
Most important contributors to general administrative theory
The three behavioral approaches to management
Popular contingency variables
Hawthorne Studies