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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A classification scheme for labeling basic hand motions
Therbligs
General administrative theory
Division of labor (job specialization)
The quantitative approach to management

2. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Open system
Organizational behavior (OB)
Industrial revolution
Quantitative approach

3. Frederick W. Taylor; Frank and Lillian Gilbreth
Organizational behavior (OB)
The three behavioral approaches to management
The quantitative approach to management
Most important contributors to scientific management

4. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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5. Systems that are not influenced by and do not interact with their environment
Early advocates of the OB approach
Closed system
Popular contingency variables
The two classical approaches to management

6. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Early advocates of the OB approach
The two classical approaches to management
Hawthorne Studies

7. W. Edwards Deming; Joseph M. Juran
Most important contributors to general administrative theory
Scientific management
Most famous quality experts
Quality Management

8. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Scientific management
Quantitative approach
Quality Management
Contingency approach

9. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Closed system
Total quality management (TQM)
General administrative theory
Organizational behavior (OB)

10. Systems approach; Contingency approach
Quantitative approach
The two contemporary approaches to management
The three behavioral approaches to management
Total quality management (TQM)

11. Total quality management (TQM)
Therbligs
Organizational behavior (OB)
Early advocates of the OB approach
The quantitative approach to management

12. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
The three behavioral approaches to management
The quantitative approach to management
Division of labor (job specialization)

13. Scientific management; General administrative theory
The two classical approaches to management
Principles of management
System
Taylor's scientific management principles

14. An approach to management that focuses on describing what managers do and what constitutes good management practice
Early advocates of the OB approach
General administrative theory
Quantitative approach
Classical approach

15. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Bureaucracy
Contingency approach
The three behavioral approaches to management
Therbligs

16. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Organizational behavior (OB)
Popular contingency variables
Classical approach
General administrative theory

17. Early advocates; Hawthorne Studies; Organizational Behavior
Fayol's 14 principles of management
Open system
The three behavioral approaches to management
System

18. The use of quantitative techniques to improve decision making
Industrial revolution
General administrative theory
Therbligs
Quantitative approach

19. Systems that interact with their environment
Division of labor (job specialization)
The three behavioral approaches to management
Open system
Quality Management

20. An approach that involves using the scientific method to find the 'one best way' for job to be done
Most important contributors to general administrative theory
Taylor's scientific management principles
Scientific management
Division of labor (job specialization)

21. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Contingency approach
Popular contingency variables
Fayol's 14 principles of management
Industrial revolution

22. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Organizational behavior (OB)
Classical approach
System
Quality Management

23. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Division of labor (job specialization)
Most important contributors to general administrative theory
Most famous quality experts

24. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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25. The study of the actions of people at work
Taylor's scientific management principles
Popular contingency variables
The three behavioral approaches to management
Organizational behavior (OB)

26. Breakdown of jobs into narrow and repetitive tasks
Taylor's scientific management principles
The two classical approaches to management
Division of labor (job specialization)
Open system

27. Henri Fayol; Max Weber
Total quality management (TQM)
Taylor's scientific management principles
Most important contributors to general administrative theory
Fayol's 14 principles of management

28. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
Principles of management
Early advocates of the OB approach
Most important contributors to general administrative theory
Quality Management