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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An approach to management that focuses on describing what managers do and what constitutes good management practice
Most important contributors to general administrative theory
Organizational behavior (OB)
Hawthorne Studies
General administrative theory

2. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Principles of management
Total quality management (TQM)
Bureaucracy
General administrative theory

3. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Organizational behavior (OB)
Popular contingency variables
Total quality management (TQM)
Therbligs

4. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Contingency approach
Industrial revolution
General administrative theory

5. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

6. Systems approach; Contingency approach
Contingency approach
Most famous quality experts
The two contemporary approaches to management
Quality Management

7. The study of the actions of people at work
Organizational behavior (OB)
The three behavioral approaches to management
Most important contributors to scientific management
Division of labor (job specialization)

8. Scientific management; General administrative theory
Most famous quality experts
The two classical approaches to management
Contingency approach
Hawthorne Studies

9. The use of quantitative techniques to improve decision making
Popular contingency variables
Quantitative approach
Fayol's 14 principles of management
Most famous quality experts

10. Henri Fayol; Max Weber
Quality Management
Most important contributors to general administrative theory
The quantitative approach to management
Division of labor (job specialization)

11. Frederick W. Taylor; Frank and Lillian Gilbreth
Most important contributors to general administrative theory
Most important contributors to scientific management
Bureaucracy
Classical approach

12. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Most famous quality experts
Total quality management (TQM)
Taylor's scientific management principles
Bureaucracy

13. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
System
Fayol's 14 principles of management
General administrative theory
Industrial revolution

14. Systems that are not influenced by and do not interact with their environment
Hawthorne Studies
Classical approach
Closed system
Open system

15. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Therbligs
Fayol's 14 principles of management
Contingency approach
The two classical approaches to management

16. Total quality management (TQM)
Taylor's scientific management principles
The three behavioral approaches to management
Organizational behavior (OB)
The quantitative approach to management

17. An approach that involves using the scientific method to find the 'one best way' for job to be done
Quantitative approach
Taylor's scientific management principles
Scientific management
Most important contributors to general administrative theory

18. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
General administrative theory
Open system
Quality Management
Fayol's 14 principles of management

19. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Closed system
Most important contributors to general administrative theory
System
Scientific management

20. Early advocates; Hawthorne Studies; Organizational Behavior
The three behavioral approaches to management
The quantitative approach to management
Taylor's scientific management principles
The two contemporary approaches to management

21. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Therbligs
Total quality management (TQM)
Most important contributors to general administrative theory
The two contemporary approaches to management

22. A classification scheme for labeling basic hand motions
Therbligs
Open system
Fayol's 14 principles of management
The two contemporary approaches to management

23. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Popular contingency variables
System
Hawthorne Studies
Therbligs

24. W. Edwards Deming; Joseph M. Juran
The two classical approaches to management
Most famous quality experts
The two contemporary approaches to management
Division of labor (job specialization)

25. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

26. Breakdown of jobs into narrow and repetitive tasks
Most important contributors to scientific management
Division of labor (job specialization)
General administrative theory
System

27. Systems that interact with their environment
Fayol's 14 principles of management
Popular contingency variables
Open system
Most important contributors to general administrative theory

28. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Fayol's 14 principles of management
Hawthorne Studies
Total quality management (TQM)