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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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1. Frederick W. Taylor; Frank and Lillian Gilbreth
Contingency approach
Most important contributors to scientific management
Closed system
Principles of management

2. An approach that involves using the scientific method to find the 'one best way' for job to be done
Open system
Scientific management
Closed system
The two classical approaches to management

3. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Most important contributors to general administrative theory
Total quality management (TQM)
Classical approach
Fayol's 14 principles of management

4. Systems approach; Contingency approach
Fayol's 14 principles of management
Popular contingency variables
The two contemporary approaches to management
System

5. The use of quantitative techniques to improve decision making
Quantitative approach
Hawthorne Studies
Therbligs
Fayol's 14 principles of management

6. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Bureaucracy
Industrial revolution
Contingency approach
Quality Management

7. Breakdown of jobs into narrow and repetitive tasks
Most important contributors to general administrative theory
Fayol's 14 principles of management
Taylor's scientific management principles
Division of labor (job specialization)

8. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Division of labor (job specialization)
The quantitative approach to management
Industrial revolution
Contingency approach

9. Systems that are not influenced by and do not interact with their environment
Quality Management
Classical approach
Closed system
Scientific management

10. A classification scheme for labeling basic hand motions
Principles of management
Organizational behavior (OB)
Therbligs
Open system

11. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Quality Management
Bureaucracy
Industrial revolution
The three behavioral approaches to management

12. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Quality Management
Popular contingency variables
Division of labor (job specialization)
The three behavioral approaches to management

13. Total quality management (TQM)
Industrial revolution
Fayol's 14 principles of management
The quantitative approach to management
Most important contributors to general administrative theory

14. Henri Fayol; Max Weber
Taylor's scientific management principles
Most important contributors to general administrative theory
Most important contributors to scientific management
Bureaucracy

15. W. Edwards Deming; Joseph M. Juran
General administrative theory
Most famous quality experts
The two classical approaches to management
Popular contingency variables

16. Scientific management; General administrative theory
Industrial revolution
Hawthorne Studies
Quantitative approach
The two classical approaches to management

17. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Hawthorne Studies
Organizational behavior (OB)
Closed system
System

18. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Early advocates of the OB approach
Hawthorne Studies
Scientific management
Quality Management

19. The study of the actions of people at work
Bureaucracy
Closed system
Organizational behavior (OB)
Hawthorne Studies

20. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

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21. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
Classical approach
Early advocates of the OB approach
Therbligs
Scientific management

22. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Taylor's scientific management principles
Principles of management
Classical approach

23. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
General administrative theory
Quality Management
Total quality management (TQM)
Classical approach

24. Systems that interact with their environment
Open system
Industrial revolution
The two contemporary approaches to management
System

25. Early advocates; Hawthorne Studies; Organizational Behavior
The quantitative approach to management
The three behavioral approaches to management
Therbligs
Contingency approach

26. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

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27. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Bureaucracy
Principles of management
System
Most important contributors to general administrative theory

28. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Quality Management
Therbligs
Most important contributors to general administrative theory
System