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Management 101: Management History

Instructions:

Answer 28 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing
Contingency approach
The quantitative approach to management
Scientific management
Therbligs

2. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees
System
Most important contributors to scientific management
Contingency approach
Quality Management

3. Early advocates; Hawthorne Studies; Organizational Behavior
Organizational behavior (OB)
The three behavioral approaches to management
Fayol's 14 principles of management
Popular contingency variables

4. The use of quantitative techniques to improve decision making
The three behavioral approaches to management
Quantitative approach
The two classical approaches to management
Taylor's scientific management principles

5. The study of the actions of people at work
Popular contingency variables
Organizational behavior (OB)
Classical approach
Early advocates of the OB approach

6. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole
Contingency approach
Early advocates of the OB approach
Organizational behavior (OB)
System

7. Total quality management (TQM)
The quantitative approach to management
Contingency approach
Fayol's 14 principles of management
Most famous quality experts

8. W. Edwards Deming; Joseph M. Juran
Early advocates of the OB approach
Total quality management (TQM)
Most famous quality experts
Division of labor (job specialization)

9. Frederick W. Taylor; Frank and Lillian Gilbreth
Quantitative approach
Organizational behavior (OB)
Most important contributors to scientific management
Hawthorne Studies

10. Henri Fayol; Max Weber
Total quality management (TQM)
Early advocates of the OB approach
Scientific management
Most important contributors to general administrative theory

11. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible
The three behavioral approaches to management
Contingency approach
Bureaucracy
Classical approach

12. Fundamental rules of management that could be applied in all organizational situations and taught in schools
Closed system
General administrative theory
Total quality management (TQM)
Principles of management

13. Systems approach; Contingency approach
Contingency approach
The two contemporary approaches to management
Quantitative approach
Classical approach

14. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home
Industrial revolution
The quantitative approach to management
Most famous quality experts
The three behavioral approaches to management

15. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
Total quality management (TQM)
Early advocates of the OB approach
Principles of management
Taylor's scientific management principles

16. An approach to management that focuses on describing what managers do and what constitutes good management practice
General administrative theory
Scientific management
The three behavioral approaches to management
Quantitative approach

17. 1. Division of work; 2. Authority; 3. Discipline; 4. Unity of command; 5. Unity of direction; 6. Subordinate of individual interests to the general interest; 7. Remuneration; 8. Centralization; 9. Scalar Chain; 10. Order; 11. Equity; 12. Stability of

18. Systems that interact with their environment
Open system
Taylor's scientific management principles
Closed system
The two classical approaches to management

19. 1. Develop a science for each element of an individual's work to replace the old rule-of-thumb method; 2. Scientifically select and then train - teach - and develop the worker; 3. Heartily cooperate with the workers so as to ensure that all work is

20. Breakdown of jobs into narrow and repetitive tasks
The three behavioral approaches to management
Popular contingency variables
Division of labor (job specialization)
Closed system

21. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships
Taylor's scientific management principles
Quantitative approach
Bureaucracy
Industrial revolution

22. Systems that are not influenced by and do not interact with their environment
Closed system
System
Popular contingency variables
Quality Management

23. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
The two classical approaches to management
Hawthorne Studies
Most famous quality experts
Quantitative approach

24. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences
Most important contributors to general administrative theory
Contingency approach
Most important contributors to scientific management
Popular contingency variables

25. An approach that involves using the scientific method to find the 'one best way' for job to be done
Early advocates of the OB approach
Fayol's 14 principles of management
Scientific management
Quantitative approach

26. Scientific management; General administrative theory
General administrative theory
Popular contingency variables
The three behavioral approaches to management
The two classical approaches to management

27. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard
Industrial revolution
Bureaucracy
Early advocates of the OB approach
Fayol's 14 principles of management

28. A classification scheme for labeling basic hand motions
Division of labor (job specialization)
Quality Management
Principles of management
Therbligs