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Test your basic knowledge |
Negotiation
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Working less hard in a group
convergent thinking
logrolling
issue mix
social loafing
2. Negotiator unilaterally deduces what the counterpartys true interests are - and where the joint gains are by listening to their responses in negotiation
a position in negotiation
base rates
inductive reasoning
legitimacy
3. The derivation of group preference from individual preference is indeterminate
impossibilty theorem
integrative negotiation
barrier to agreement
Particularism
4. Prepare self with positive - engaged attitude exp Pike Place Fish market in Seattle - It doesn't matter where you work - you get to choose your attitude ( Nodding your head - removing physical barriers)
inert knowledge problem
deterrence based trust
non-verbal attending
ZOPA
5. Members who are attracted to particular members
communication in negotiaion
common bond groups
issue mix
aspect ratio framing
6. Average Negotiators more reliant on sequence planning - Skilled Negotiators more likely to use issue planning (more flexible plan)
sequence vs. issue planning
false conflict or illusory conflict
active listening activities
pivotal power
7. Words and sounds - E.g. Really? - You're kidding! - Then what happened - Uh-huh
verbal minimal encouragers
inert knowledge problem
errors that prevent agreement
illusory correlation
8. Coalitions can form among parties - Natural Coalitions:allies share a broad range of common interests - there are likely to be frequent allies - single-issue coalitions:Parties difffer on other issues unite on singe issue - might be Strange Bedfellow
divergent thinking
multiparty negotiations
individual collectivism
identification based trust
9. Clients are treated like partners
partnership model
dispositional attribution
distributive negotiations
egalitarianism hierarchy
10. Skilled negotiators used fewer reasons to back up each of his/her arguments only moving to subsidiary reasons only if main reason began to wither.
argument dilution
ZOPA
enlightened negotiator
social loafing
11. The most common cause of transactional entrapment - E.g. Dollar auction- auctioneer accepts bid for a one dollar bill. second highest bidder must also pay the bid. Biggest problem is the reluctance to cut losses once the commitment is made.
enlightened negotiator
ways to generate options to a problem
sunk cost framing
brainwriting
12. Based on intuition and emotion
convergent thinking
individual collectivism
relationship issues
affective route
13. Group members independently write down ideas for resolvig negotiation then meet a share the ideas
commitment
brainwriting
partnership model
distributive negotiations
14. Skilled negotiators considered a wider range of outcomes or options than did average negotiators - they seem to demonstrate a willingness to consider counterparts' options
common identity groups
social loafing
exploration of options
reflections
15. Do not be disclosing - Learn interests - BATNA - etc. of other side - Establishing an anchor - Offering concessions grudgingly - Presenting deadlines to create urgency - Offering multiple proposals to provide option - Signal interest in closing the d
flower child negotiator
distributive negotiations
multiparty negotiations
BATNA
16. Form of hypothesis testing - or trial and error
circular logrolli
gamblers fallacy
logrolling
inductive reasoning
17. The strenght of positive relations within a team
irritators
things to look for when identifying and define the problem
common bond groups
cohension
18. A situation in which conflict does not exist between people yet they erroneously perceive the presence of conflict
base rates
GRIP goals
contingency contracts
false conflict or illusory conflict
19. Clarify the meaning of communications and check perceptions with the speaker exp. paraphrase in own words
nonspecific compensation
reflections
deterrence based trust
commitment
20. reliability - mutual acceptance - emotions
seller status framing
key steps in integrative negotiation
relationship issues
setting limits
21. One that calls into question anothers character
sequence vs. issue planning
dispositional attribution
multiphase negotiations
identification based trust
22. Believing something is true even after it has been proven not
inert knowledge problem
perseverance effect
reflections
some guild lines in evaluating options and reaching a consensus
23. Making projections about future outcomes
illusory correlation
partnership model
BATNA
horizon thinkng
24. Splitting the difference or compromising which is ofern mistaken for win-win negotiaitions
relevant polarity framing
equal concession negotiaitor
inert knowledge problem
illusory correlation
25. Someone who is too concerned with win-win negotiations they forget to claim resources
impossibilty theorem
gamblers fallacy
equal concession negotiaitor
flower child negotiator
26. If we reach agreement - we commit to some option
multiparty negotiations
active listening activities
commitment
affective route
27. External standards or precedents that might convince one or both parties that a proposed agreement is fair
exploration of options
unbundling
legitimacy
gamblers fallacy
28. Identify and define the problem - Understand the problem fully - identify interests and needs on both sides - Generate alternative solutions - Evaluate and select among alternative
an interest in negotiation
key steps in integrative negotiation
cohension
multiphase negotiations
29. Skilled negotiators tended to avoid saying gratuitous things about themselves - avoided self descriptions of 'fair' or 'reasonable' and comments such as generous offer
social striving
setting limits
irritators
legitimacy
30. Tendency for people in group negotiations to underestimate the number of feasible options
distributive negotiations
gamblers fallacy
issue mix
tunnel vision
31. Expand the pie - Logroll-finding different issues and prioritize them. End up with a highly preferred outcome - Compensation(not integrative)- agreeing to ones objectives and accommodating the others interests - cut the costs for compliance-ones obje
a position in negotiation
deductive reasoning
flower child negotiator
some options by redefining the problems (alternative solutions)
32. The worst agreement you're willing to accept ('walk-away')
an interest in negotiation
distributive negotiations
reservation price
inductive reasoning
33. Working harder in a group
issue mix
active listening
social striving
active listening activities
34. Someone who believs one must adopt a tough hard stance to negotiate
convergent thinking
circular logrolli
old fashioned negotiator
walk away alternative
35. Brainstorming - electronic brainstorming - surveys
ways to generate options to a problem
distributive negotiations
sunk cost framing
seller status framing
36. The tendency to treat chance events as though they have a built in evening out mechanism
sunk cost framing
gamblers fallacy
illusory correlation
egalitarianism hierarchy
37. Means by which people influence others
egalitarianism hierarchy
tunnel vision
base rates
common bond groups
38. Listening actively and empathetically to whatever the other party says
individual collectivism
communication in negotiaion
reciprocity principle
unbundling
39. One negotiator receives what he or she wants and the other is compensated by some method that was initially out of reach
GRIP goals
functional fixedness
nonspecific compensation
integrative negotiation
40. Define problem which will be acceptable to both sides - state problem with an eye toward practicality and comprehensiveness - state problem and id the obstacles in obtaining it - don't make the problem personal - separate the problem definition from
errors that prevent agreement
relationship issues
things to look for when identifying and define the problem
egalitarianism hierarchy
41. Zone Of Possible Aggreements defined by range between parties' reservation prices
tunnel vision
ZOPA
flower child negotiator
relevant polarity framing
42. Also known as Reflective Listening - as we can reflect on what was said - how it was said - and the nonverbal cues
tunnel vision
enlightened negotiator
active listening
cognitive route
43. Skilled negotiators were significantly more likely to set upper and lower limits - planning was done in terms of ranges - more flexible than average negotiators
exploration of options
things to look for when identifying and define the problem
cohension
setting limits
44. Out of the box thinking
a position in negotiation
divergent thinking
exploration of options
pivotal power
45. The process of drawing logical conclusions
ZOPA
deductive reasoning
pivotal power
reciprocity principle
46. Expand the amount of available resources
irritators
partnership model
integrative negotiation
inductive reasoning
47. Possible agreements or part of agreemenrrs that you might reach with your negotiation party
options
ZOPA
circular logrolli
nonspecific compensation
48. Dies-hard bargainers - Lack of trust - Sabotage from weak commitments - Differences in gender and culture - Difficulties in communication
barrier to agreement
errors that prevent agreement
ZOPA
premature consessions
49. The total of the gains earned by each party in the negotiation
individual collectivism
non-verbal attending
partnership model
joint gain
50. Skilled negotiators - if they decided to attack - gave no warning and attacked severely
some options by redefining the problems (alternative solutions)
defend/attack spirals
walk away alternative
Particularism
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