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Test your basic knowledge |
Negotiation
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Means by which people influence others
convergent thinking
dispositional attribution
partnership model
egalitarianism hierarchy
2. Prepare to listen - Non-verbal attending - Verbally interact with and Encourage the speaker(helps ensure understanding)
active listening activities
logrolling
BATNA
verbal minimal encouragers
3. Division of large - all encompassing issues into smaller more manageable ones
unbundling
illusion of transparecy
joint gain
distributive negotiations
4. What you really care about - wants needs etc
base rates
barrier to agreement
social loafing
an interest in negotiation
5. Someone who believs one must adopt a tough hard stance to negotiate
old fashioned negotiator
functional fixedness
deterrence based trust
active listening
6. The process of drawing logical conclusions
deductive reasoning
enlightened negotiator
nonspecific compensation
partnership model
7. Prepare self with positive - engaged attitude exp Pike Place Fish market in Seattle - It doesn't matter where you work - you get to choose your attitude ( Nodding your head - removing physical barriers)
multiparty negotiations
functional fixedness
non-verbal attending
issue mix
8. The ability to change a losing coalition into winning coalition
pivotal power
sunk cost framing
reflections
walk away alternative
9. Irrational excalation - Partisian Perceptions - Unreasonable expectations - Overconfidence - Unchecked emotions
old fashioned negotiator
aspect ratio framing
errors that prevent agreement
BATNA
10. Expand the pie - Logroll-finding different issues and prioritize them. End up with a highly preferred outcome - Compensation(not integrative)- agreeing to ones objectives and accommodating the others interests - cut the costs for compliance-ones obje
functional fixedness
defend/attack spirals
illusion of transparecy
some options by redefining the problems (alternative solutions)
11. Working less hard in a group
exploration of options
an interest in negotiation
enlightened negotiator
social loafing
12. Working harder in a group
inductive reasoning
social striving
knowledge based trust
identification based trust
13. Group members independently write down ideas for resolvig negotiation then meet a share the ideas
active listening activities
barrier to agreement
brainwriting
exploration of options
14. The derivation of group preference from individual preference is indeterminate
impossibilty theorem
logrolling
relevant polarity framing
communication in negotiaion
15. See invalid correlations between events
multiparty negotiations
illusory correlation
things to look for when identifying and define the problem
defend/attack spirals
16. Basic human motive concerning preservation of the self versus collective
knowledge based trust
impossibilty theorem
walk away alternative
individual collectivism
17. Average Negotiators more reliant on sequence planning - Skilled Negotiators more likely to use issue planning (more flexible plan)
sequence vs. issue planning
partnership model
common bond groups
some options by redefining the problems (alternative solutions)
18. Often - a consumer is willing to pay more for the identical product or service sold at a swank specialty shop than at discount store. There is a tendency to assign a greater value to the quality of the transaction over the actual intrinsic worth of a
seller status framing
individual collectivism
joint gain
egalitarianism hierarchy
19. Sellers of a product/service will place a higher value on the product/service than will the buyer or third party.
dispositional attribution
endowment effect
identification based trust
flower child negotiator
20. Brainstorming - electronic brainstorming - surveys
verbal minimal encouragers
integrative negotiation
aspect ratio framing
ways to generate options to a problem
21. Negotiator unilaterally deduces what the counterpartys true interests are - and where the joint gains are by listening to their responses in negotiation
multiphase negotiations
brainwriting
problem solving model
inductive reasoning
22. Tendency for people in group negotiations to underestimate the number of feasible options
tunnel vision
sequence planning
ZOPA
Particularism
23. Clarify the meaning of communications and check perceptions with the speaker exp. paraphrase in own words
illusory correlation
inductive reasoning
reflections
ways to generate options to a problem
24. Coalitions can form among parties - Natural Coalitions:allies share a broad range of common interests - there are likely to be frequent allies - single-issue coalitions:Parties difffer on other issues unite on singe issue - might be Strange Bedfellow
divergent thinking
active listening activities
GRIP goals
multiparty negotiations
25. Splitting the difference or compromising which is ofern mistaken for win-win negotiaitions
multiphase negotiations
some options by redefining the problems (alternative solutions)
seller status framing
equal concession negotiaitor
26. Making concessions on issues before they are even requested
joint gain
active listening activities
circular logrolli
premature consessions
27. Based on rational and deliberate thoughts
cognitive route
individual collectivism
convergent thinking
logrolling
28. Listening actively and empathetically to whatever the other party says
unbundling
communication in negotiaion
cognitive route
reciprocity principle
29. Form of hypothesis testing - or trial and error
impossibilty theorem
integrative negotiation
inductive reasoning
reflections
30. Words and sounds - E.g. Really? - You're kidding! - Then what happened - Uh-huh
BATNA
verbal minimal encouragers
relevant polarity framing
integrative negotiation
31. Skilled negotiators - if they decided to attack - gave no warning and attacked severely
legitimacy
dispositional attribution
horizon thinkng
defend/attack spirals
32. Being overly affected by form of a presentation of information in negotiation (pay attention to both content and context. even though framing is important - be more aware of the content!)
seller status framing
barrier to agreement
most common cognitive mistakes in Negotiation
ways to generate options to a problem
33. 'Maximize profit' approaches enjoyed greater profitability than did ' Minimize Expenses' approaches( the maximize profit group completed more transactions for greater profit but the 'minimize expenses' framers completed transactions of greater mean p
barrier to agreement
relationship issues
walk away alternative
relevant polarity framing
34. Mental model of negotiation in which people consider negotiation to be the task of definin and solving a problem
pivotal power
inductive reasoning
problem solving model
Particularism
35. Out of the box thinking
divergent thinking
reservation price
unbundling
barrier to agreement
36. Skilled negotiators were significantly more likely to set upper and lower limits - planning was done in terms of ranges - more flexible than average negotiators
tunnel vision
nonspecific compensation
convergent thinking
setting limits
37. The strategy of trading off in a negotiaion so as to capitalize on differet strengths of preference
inductive reasoning
endowment effect
some options by redefining the problems (alternative solutions)
logrolling
38. Grounded in complete empathy with another persons desires and intentions
options
identification based trust
endowment effect
brainwriting
39. Your Best Alternative To a Negotiated Agreement
egalitarianism hierarchy
walk away alternative
BATNA
seller status framing
40. One negotiator receives what he or she wants and the other is compensated by some method that was initially out of reach
ways to generate options to a problem
errors that prevent agreement
common identity groups
nonspecific compensation
41. What can i do if i walk away without agreement? which is best
flower child negotiator
walk away alternative
illusory correlation
logrolling
42. Clients are treated like partners
inert knowledge problem
some guild lines in evaluating options and reaching a consensus
partnership model
ZOPA
43. Implemented over time in different phases - each phase has own promises and dealings - early phases: become familiar with other's Negotiation Style - Build Trust - Monitor Other party to ensure follow through - Walk away from Disconcerting negotiati
active listening
multiphase negotiations
inductive reasoning
barrier to agreement
44. Zone Of Possible Aggreements defined by range between parties' reservation prices
gamblers fallacy
ZOPA
some options by redefining the problems (alternative solutions)
argument dilution
45. The total of the gains earned by each party in the negotiation
key components in Negotiation
contingency contracts
joint gain
problem solving model
46. Define problem which will be acceptable to both sides - state problem with an eye toward practicality and comprehensiveness - state problem and id the obstacles in obtaining it - don't make the problem personal - separate the problem definition from
individual collectivism
things to look for when identifying and define the problem
ways to generate options to a problem
knowledge based trust
47. If we reach agreement - we commit to some option
knowledge based trust
key steps in integrative negotiation
cognitive route
commitment
48. The strenght of positive relations within a team
deterrence based trust
cohension
perseverance effect
some guild lines in evaluating options and reaching a consensus
49. External standards or precedents that might convince one or both parties that a proposed agreement is fair
ZOPA
enlightened negotiator
legitimacy
endowment effect
50. Skilled negotiators considered a wider range of outcomes or options than did average negotiators - they seem to demonstrate a willingness to consider counterparts' options
logrolling
exploration of options
some guild lines in evaluating options and reaching a consensus
knowledge based trust
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