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Negotiation

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Means by which people influence others






2. Prepare to listen - Non-verbal attending - Verbally interact with and Encourage the speaker(helps ensure understanding)






3. Division of large - all encompassing issues into smaller more manageable ones






4. What you really care about - wants needs etc






5. Someone who believs one must adopt a tough hard stance to negotiate






6. The process of drawing logical conclusions






7. Prepare self with positive - engaged attitude exp Pike Place Fish market in Seattle - It doesn't matter where you work - you get to choose your attitude ( Nodding your head - removing physical barriers)






8. The ability to change a losing coalition into winning coalition






9. Irrational excalation - Partisian Perceptions - Unreasonable expectations - Overconfidence - Unchecked emotions






10. Expand the pie - Logroll-finding different issues and prioritize them. End up with a highly preferred outcome - Compensation(not integrative)- agreeing to ones objectives and accommodating the others interests - cut the costs for compliance-ones obje






11. Working less hard in a group






12. Working harder in a group






13. Group members independently write down ideas for resolvig negotiation then meet a share the ideas






14. The derivation of group preference from individual preference is indeterminate






15. See invalid correlations between events






16. Basic human motive concerning preservation of the self versus collective






17. Average Negotiators more reliant on sequence planning - Skilled Negotiators more likely to use issue planning (more flexible plan)






18. Often - a consumer is willing to pay more for the identical product or service sold at a swank specialty shop than at discount store. There is a tendency to assign a greater value to the quality of the transaction over the actual intrinsic worth of a






19. Sellers of a product/service will place a higher value on the product/service than will the buyer or third party.






20. Brainstorming - electronic brainstorming - surveys






21. Negotiator unilaterally deduces what the counterpartys true interests are - and where the joint gains are by listening to their responses in negotiation






22. Tendency for people in group negotiations to underestimate the number of feasible options






23. Clarify the meaning of communications and check perceptions with the speaker exp. paraphrase in own words






24. Coalitions can form among parties - Natural Coalitions:allies share a broad range of common interests - there are likely to be frequent allies - single-issue coalitions:Parties difffer on other issues unite on singe issue - might be Strange Bedfellow






25. Splitting the difference or compromising which is ofern mistaken for win-win negotiaitions






26. Making concessions on issues before they are even requested






27. Based on rational and deliberate thoughts






28. Listening actively and empathetically to whatever the other party says






29. Form of hypothesis testing - or trial and error






30. Words and sounds - E.g. Really? - You're kidding! - Then what happened - Uh-huh






31. Skilled negotiators - if they decided to attack - gave no warning and attacked severely






32. Being overly affected by form of a presentation of information in negotiation (pay attention to both content and context. even though framing is important - be more aware of the content!)






33. 'Maximize profit' approaches enjoyed greater profitability than did ' Minimize Expenses' approaches( the maximize profit group completed more transactions for greater profit but the 'minimize expenses' framers completed transactions of greater mean p






34. Mental model of negotiation in which people consider negotiation to be the task of definin and solving a problem






35. Out of the box thinking






36. Skilled negotiators were significantly more likely to set upper and lower limits - planning was done in terms of ranges - more flexible than average negotiators






37. The strategy of trading off in a negotiaion so as to capitalize on differet strengths of preference






38. Grounded in complete empathy with another persons desires and intentions






39. Your Best Alternative To a Negotiated Agreement






40. One negotiator receives what he or she wants and the other is compensated by some method that was initially out of reach






41. What can i do if i walk away without agreement? which is best






42. Clients are treated like partners






43. Implemented over time in different phases - each phase has own promises and dealings - early phases: become familiar with other's Negotiation Style - Build Trust - Monitor Other party to ensure follow through - Walk away from Disconcerting negotiati






44. Zone Of Possible Aggreements defined by range between parties' reservation prices






45. The total of the gains earned by each party in the negotiation






46. Define problem which will be acceptable to both sides - state problem with an eye toward practicality and comprehensiveness - state problem and id the obstacles in obtaining it - don't make the problem personal - separate the problem definition from






47. If we reach agreement - we commit to some option






48. The strenght of positive relations within a team






49. External standards or precedents that might convince one or both parties that a proposed agreement is fair






50. Skilled negotiators considered a wider range of outcomes or options than did average negotiators - they seem to demonstrate a willingness to consider counterparts' options







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