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Test your basic knowledge |
Negotiation
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define problem which will be acceptable to both sides - state problem with an eye toward practicality and comprehensiveness - state problem and id the obstacles in obtaining it - don't make the problem personal - separate the problem definition from
things to look for when identifying and define the problem
inert knowledge problem
ZOPA
impossibilty theorem
2. People tend to base behavior on readily understood terms such as percentages. Exp All other things being equal ( quality of product - the store - service - etc)more people are willing to suffer the same inconveniences to save $30 on a $70 item than t
aspect ratio framing
convergent thinking
problem solving model
deterrence based trust
3. Agreements wherein negotiators make bets based on their differences in beliefs forecasts risk profiles and interests
barrier to agreement
non-verbal attending
contingency contracts
GRIP goals
4. The frequency with which some event or pattern occurs in the general population
false conflict or illusory conflict
illusion of transparecy
base rates
partnership model
5. Making concessions on issues before they are even requested
premature consessions
an interest in negotiation
circular logrolli
functional fixedness
6. Group members independently write down ideas for resolvig negotiation then meet a share the ideas
brainwriting
contingency contracts
individual collectivism
false conflict or illusory conflict
7. Irrational excalation - Partisian Perceptions - Unreasonable expectations - Overconfidence - Unchecked emotions
reciprocity principle
verbal minimal encouragers
errors that prevent agreement
circular logrolli
8. The union of both parties issue sets
issue mix
social loafing
logrolling
most common cognitive mistakes in Negotiation
9. Implemented over time in different phases - each phase has own promises and dealings - early phases: become familiar with other's Negotiation Style - Build Trust - Monitor Other party to ensure follow through - Walk away from Disconcerting negotiati
some guild lines in evaluating options and reaching a consensus
multiphase negotiations
contingency contracts
knowledge based trust
10. Someone who believs one must adopt a tough hard stance to negotiate
walk away alternative
base rates
old fashioned negotiator
cohension
11. External standards or precedents that might convince one or both parties that a proposed agreement is fair
barrier to agreement
illusion of transparecy
legitimacy
relationship issues
12. Identify and define the problem - Understand the problem fully - identify interests and needs on both sides - Generate alternative solutions - Evaluate and select among alternative
sequence vs. issue planning
divergent thinking
contingency contracts
key steps in integrative negotiation
13. Skilled negotiators were significantly more likely to set upper and lower limits - planning was done in terms of ranges - more flexible than average negotiators
active listening
social striving
setting limits
contingency contracts
14. We feel obligated to return in kind what others have offered or given us
impossibilty theorem
barrier to agreement
an interest in negotiation
reciprocity principle
15. Listening actively and empathetically to whatever the other party says
issue mix
multiphase negotiations
perseverance effect
communication in negotiaion
16. The tendency to treat chance events as though they have a built in evening out mechanism
legitimacy
integrative negotiation
gamblers fallacy
social striving
17. What you say you want - your solution
a position in negotiation
argument dilution
deductive reasoning
defend/attack spirals
18. Clients are treated like partners
gamblers fallacy
partnership model
relationship issues
verbal minimal encouragers
19. Means by which people influence others
logrolling
identification based trust
walk away alternative
egalitarianism hierarchy
20. What can i do if i walk away without agreement? which is best
walk away alternative
multiparty negotiations
exploration of options
relevant polarity framing
21. What you really care about - wants needs etc
deductive reasoning
an interest in negotiation
communication in negotiaion
convergent thinking
22. Members who are attracted to the group
common identity groups
circular logrolli
flower child negotiator
barrier to agreement
23. The derivation of group preference from individual preference is indeterminate
impossibilty theorem
social loafing
sequence vs. issue planning
inductive reasoning
24. Proceed towards one answer
knowledge based trust
defend/attack spirals
logrolling
convergent thinking
25. Grounded bahvioral predicatability and it occurs when a person has enough information about others to understand them and accurately predict their behavior
most common cognitive mistakes in Negotiation
integrative negotiation
setting limits
knowledge based trust
26. Form of hypothesis testing - or trial and error
inductive reasoning
horizon thinkng
sunk cost framing
divergent thinking
27. The ability to change a losing coalition into winning coalition
nonspecific compensation
affective route
pivotal power
walk away alternative
28. The strenght of positive relations within a team
cohension
non-verbal attending
brainwriting
sequence vs. issue planning
29. Coalitions can form among parties - Natural Coalitions:allies share a broad range of common interests - there are likely to be frequent allies - single-issue coalitions:Parties difffer on other issues unite on singe issue - might be Strange Bedfellow
multiparty negotiations
partnership model
distributive negotiations
active listening activities
30. Involves trade iffs that require each group member to offer another member a concession on one issue while receiving a concession from yet another group member on a different issue
circular logrolli
a position in negotiation
problem solving model
unbundling
31. The total of the gains earned by each party in the negotiation
joint gain
affective route
pivotal power
irritators
32. BATNA - Reservation Price - ZOPA - Value Creation through Trades
integrative negotiation
some guild lines in evaluating options and reaching a consensus
key components in Negotiation
egalitarianism hierarchy
33. Based on rational and deliberate thoughts
contingency contracts
irritators
individual collectivism
cognitive route
34. Members who are attracted to particular members
common bond groups
logrolling
reflections
communication in negotiaion
35. Working harder in a group
false conflict or illusory conflict
premature consessions
identification based trust
social striving
36. Mental model of negotiation in which people consider negotiation to be the task of definin and solving a problem
problem solving model
inductive reasoning
deterrence based trust
errors that prevent agreement
37. Words and sounds - E.g. Really? - You're kidding! - Then what happened - Uh-huh
distributive negotiations
cognitive route
verbal minimal encouragers
errors that prevent agreement
38. How much utility we derive depends on who is providing it
inductive reasoning
commitment
Particularism
logrolling
39. See invalid correlations between events
commitment
illusory correlation
legitimacy
partnership model
40. Being overly affected by form of a presentation of information in negotiation (pay attention to both content and context. even though framing is important - be more aware of the content!)
reciprocity principle
logrolling
social striving
most common cognitive mistakes in Negotiation
41. The strategy of trading off in a negotiaion so as to capitalize on differet strengths of preference
logrolling
illusory correlation
irritators
aspect ratio framing
42. Prepare self with positive - engaged attitude exp Pike Place Fish market in Seattle - It doesn't matter where you work - you get to choose your attitude ( Nodding your head - removing physical barriers)
inductive reasoning
ZOPA
knowledge based trust
non-verbal attending
43. Splitting the difference or compromising which is ofern mistaken for win-win negotiaitions
individual collectivism
an interest in negotiation
GRIP goals
equal concession negotiaitor
44. When a problem solver bases a strategy on familiar methods
enlightened negotiator
inductive reasoning
functional fixedness
argument dilution
45. Believing something is true even after it has been proven not
relationship issues
perseverance effect
individual collectivism
sequence planning
46. Brainstorming - electronic brainstorming - surveys
partnership model
issue mix
tunnel vision
ways to generate options to a problem
47. 'Maximize profit' approaches enjoyed greater profitability than did ' Minimize Expenses' approaches( the maximize profit group completed more transactions for greater profit but the 'minimize expenses' framers completed transactions of greater mean p
relevant polarity framing
GRIP goals
horizon thinkng
social striving
48. One that calls into question anothers character
dispositional attribution
pivotal power
common bond groups
inductive reasoning
49. Unable to acces knowledge when we need it
inert knowledge problem
walk away alternative
distributive negotiations
errors that prevent agreement
50. Tendency for people in group negotiations to underestimate the number of feasible options
issue mix
integrative negotiation
tunnel vision
barrier to agreement
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